tech-support

[pearl siren]

edit : my character alway exist (i can see it when i type "sous merde" (my ig name) in the player search bar

do you think i need to ask to the support ? or it's useless ?

[neon palm]

My infinite loading screen was fixed with a whole game delete and a fresh reinstall. Idk what was the problem.

[misty idol]

thank god i wasn't the only one with the infinite loading screen

[paper gazelle]

No I have it too, and characters that won't load in

I don't really have to suffer a reinstall do I??

[sharp shale]

have you tried following the directions in pins yet

if none of those worked, your next best bet is a reinstall

[heavy tulip]

I wouldn't.

My notifications are broken, my waifu's are gone (can still battle), but i deleted game twice, and didnt work

[paper gazelle]

Ok I'll look at pinned thanks guys

[modest crag]

Is this my side or server side? I updated with the optional update and my internet works fine

[tidal stirrup]

i have the same issue in AL, GFL, Bang Dream @modest crag

i think something got effed up on Google side

[modest crag]

Oh no

[tidal stirrup]

I'll ask my friends if they experience same issue in AL and GFL

[slow tinsel]

So what do I do to fix this constant loading screen

[sinful yoke]

check pins

[tidal stirrup]

nothing helps, just wait and observe if any updates are out on Google play store (prolly that web thingy again)

[slow tinsel]

Is there anyway I can remove bonded accounts that I don’t wish to keep

For instance I’m a dumbass who bonded my apple account to the wrong game save file

[sinful yoke]

yes, contact customer support and they will help you out

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

in that situation, you can ask them to merge the wrong bind to the correct account

[slow tinsel]

Okay I’ll try that thanks

[tidal stirrup]

can't access the game for 40 mins, but i cant access any other games too lol. Google outage?

[sinful yoke]

its possible

its happened before

[tidal stirrup]

I think so too, i cant acess gfl and bang dream 😅 they're also stuck on launch screen. welp, gotta wait then edit: yup, all games that have partial Google service can't load. those without are fine

[sand torrent]

Excuse me. the notification error after downloading bug is fixed?

[sharp shale]

not that I'm aware of

[twin locust]

shipgirls are gone

[sharp shale]

check pins

[viral venture]

Just reinstal guys and Infinite loading Is gone. I just did it right now and everything is fine

[twin locust]

reinstall did not work

[hot shadow]

After reinstalling the game to properly get that optional 600+mb update, no matter what in-game settings I do or allow notifications from Al in phone settings, I've stopped getting the icons telling me when a commission is over.

[sinful yoke]

its a known bug

@twin locust check pins then as you were previously told, the fix is there

[zinc cliff]

Why is my Akagi invisible all of a sudden?

[dawn forge]

I think I stopped getting icons as well and I believe I've given the app permission to tell me when commissions are done. On another note, my game literally just froze and my phone asked me to close the app.

[sinful yoke]

its still a known bug

@zinc cliff try repairing your assets and clearing the game's assets in settings

[dawn forge]

I know I did the asset repair and clearing thing yesterday but that solved the loading screen issue. Should I try it again for this as well?

[sinful yoke]

its a known bug, if you'd like to try fixing it I will tell you now the only workaround is to just entirely disable notifications so it doesnt crash your game when a commission ends or etc

overall, there is no fix atm for no notifications

[zinc cliff]

Okay

[dawn forge]

This only happened after the last update right?

As for disabling notifications, from the in-game options right @sinful yoke?

[sinful yoke]

I believe so but yes it happened after the update

[dawn forge]

There's an odd gameplay bug I've been noticing for a while with BB's. Namely if you aim and fire the main gun at an area/target near the top of the screen, sometimes only two shells rather than three fly out.

[wheat spindle]

uh im stuck at 98.88% loading when trying to exercise

[undone haven]

Check the pinned comment

[rotund wren]

I'm not getting notifications on my phone anymore when commission's are done or anything else. It's this a bug?

[sharp shale]

known bug

[carmine hedge]

Hello! Since the latest update, I'm no longer getting notifications when commissions or research is done.

[sharp shale]

known bug

there's no way to fix it as of now I believe

[modest thicket]

After the update, the system on the device when you start the game gives alerts about a critical error and the game crashes.

[royal sparrow]

Is there anyway to recover an account with only a bound yostar account? I've spent some money on the game before also if that helps. I just assumed verifying/creating my Yostar account would be enough, sorry

[sinful yoke]

yes, check binds for how to login to a bind

[royal sparrow]

Sorry to bother you

[sinful yoke]

sorry meant check pins

its no worries

[royal sparrow]

I am and I'm just a but stuck sorry

When I click on the yostar tab at the login menu it just asks me to input those details and when I tried that I got a login error

[sinful yoke]

whats the error?

[royal sparrow]

let me screenshot it again one second

[sinful yoke]

theres also a step by step specific for yostar accounts in the pin, its right above the image linked with it

make sure to follow that fully

[royal sparrow]

sorry for the poor censorship haha

you are referring to this pinned image, correct? https://imgur.com/a/lgXYNAU

[sinful yoke]

and you did press generate with your email inputted?

yes

right above is this posted, for more details on this system

[royal sparrow]

ohh now I understand, sorry I misunderstood what the code was

I thought I only generated a code once and that would become like a password of sorts for my email

[sinful yoke]

ah no, it is a one time use code but the email is in the system and is linked to your account

[royal sparrow]

I have successfully recovered my account, thank you so much for your help

[hardy lark]

Im trying to farm 12-4 but everytime I engage a fleet it gets stuck on a loading screen at 98^

[sinful yoke]

check pins for solution

[royal sparrow]

haha I had that issue too, I reinstalled and almost lost my account rofl

[little ingot]

I’m at an issue where loading for levels stops at around 99% for opsi and bosses, I’m on iphone SE, latest ios update

[unkempt oak]

Is there a way to recover an account? My account was binded into my FB account but my FB got disabled, and then my phone reformatted itself last night

Everything disappeared

I re-downloaded the game...but now i couldn't login because my FB is disabled

[dawn forge]

Damn Azur Lane freezes up on startup a few times now.

[visual garden]

Any way to fix not getting notifications after update? Phones set and games set...

[raw drum]

is there anyway to recover my NA account i had to reinstall because azur lane was bugging but i didn't bind it before and when i reinstalled i can not access it anymore. now i don't know how to recover the account and i had gems i had bought on it. i can send google payment proof if needed.

[topaz orbit]

Ok so l have an issue since l was waiting on 98.65% to load and also when l check the ships it not appear On the screen because ldk what happened since it was disappear

[ocean ice]

Same here

After update from Google play I noticed that some ships not appearing

[upbeat cradle]

I'm encountering all those issues aswell. Also, when I go into the build section, it just shows manjuu loading forever

[sinful yoke]

check pins @upbeat cradle @ocean ice @topaz orbit

@raw drum did you ever bind it?

[flint prairie]

how do i recover my account? i reinstalled the game because of the update

i though i binded it but a diff account of mine is the one logging in

[zealous flare]

These past few days, I have received reports on my phone that the app crashes (but doesn't crash when Im using it), though the app closes (or crashes) in the background and I have to relog and everything (I already checked in the settings but AL is not included in sleeping apps). Anyone is having same experience and is there already a fix?

[upbeat cradle]

thanks, repairing assets and L2D seems to work now

[flint prairie]

pleaae help me to recover my account

IGN : iirhà
Sandy server
Commander level 65

[raw drum]

no i didnt bind it thats the problem i thought it was locked to my google account so i hit the uninstall to fix the bug i was having and then i couldnt log back into my account. but i know the account name and what i had in the dock and my main fleet and the l2d skins as well

[flint prairie]

this is also my issue. i thought i binded it with my FB account

[sinful yoke]

google is not a bind and has never been a bind, its apple, yostar, facebook, and twitter

@zealous flare its a known bug atm

@flint prairie login to the correct server, you can do a server scan at the top of the server select menu

[zealous flare]

Ok thanks for the info

[sinful yoke]

@raw drum contact customer support for account recovery, google has never been a form of bind so if you mention that it was bound to your google, they will be confused as its not a thing

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[flint prairie]

it seems that my old account that i didn't use is the one binded in my fb

[flint prairie]

how do i contact customer support?

[white abyss]

I am doing the same thing, email is [e-mail]

thats what I got from their official twitter

[sinful yoke]

its literally linked right above by Bridal Z23

🙂

[topaz orbit]

So...

I have to go to settings correct?

[silver niche]

i have a friend who lost his account after redownloading the game on his phone. he doesnt remember the password to the email linked to his account. who can he contact for help?

[hybrid sun]

I"ve followed the instructions on fixing the Live2D issue, and it keeps saying "No Exception". I'm not sure what is happening, but is this fixable? I've repaired the assets and even got the other option working, just not Live2D.

[harsh inlet]

How the fuck

I closed azir lane about 30mins and this pop up

[sinful yoke]

please redirect him to the pinned message about logging into a yostar account

[topaz orbit]

Ok now it fine rn

I reset the assets and now it works tho.

[sinful yoke]

@hybrid sun what other option? as long as you have fixed the l2d issue you were originally having, you shouldnt need to have to repair l2d files

[topaz orbit]

Thank you @sinful yoke sorry for the ping.

[hybrid sun]

@sinful yoke It was both Repair Live2D and Repair Assets. I had to repair the Assets to fix the loading screen bug. I'm not 100% sure if it's reliable from Live2D, but the subtitles from the interactions of your secretaries doesn't show and I figured that was also the problem. Might be just me, but if so how can I fix this issue?

[kindred fog]

I seem to be having an issue with an infinite loading glitch for Azur Lane alone. I can play any other game just fine and access Azur Lane menus and dorm and such but when I try to sortie it loads forever on 97-99% progress. I've restarted my phone and it didn't do anything, is there a known fix?

[sinful yoke]

@hybrid sun @kindred fog clear assets in settings

[topaz orbit]

If you clear the clear assets and click the app again it will show you to download the files.

1.9GB to download

[gritty merlin]

already cleared assets like 5 times now, and still stuck on 90% of loading when I want to sortie

[kindred fog]

It's redownloading now, thank you.

[wheat sun]

pls help

[sharp shale]

contact customer support

[kindred fog]

Ah, it worked! Thank you, I was a bit worried my was game unrepairable.

[wheat sun]

where

[sharp shale]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[wheat sun]

ok i sent email to [e-mail] now so i have to wait right

[hybrid sun]

That was already fixed. I was referring to the text subtitles on the home screen with the secretary not showing up

[white abyss]

How long would the force binding process take?

[sinful yoke]

that would still need a clear assets

[hybrid sun]

I've done a clear assets, and the problem is still happening.

[silver niche]

how is he supposed to bind an account he does not have access to right now

the access was lost after redownloading the game

[sinful yoke]

login to a bind, not bind an account..

[plush charm]

Why would I get muted in in game chat?

People reporting for no reason?

[sinful yoke]

that happens unfortunately yes

[plush charm]

What a shame

[sinful yoke]

you can contact customer support and they can unmute you

[plush charm]

I can wait it out, not too in a hurry to get back into whatever chat will be spouting on about

Thank you though

[harsh yoke]

I can not play exercise pvp loading screen stopped at 98%

[signal chasm]

for me everything stops at 98% so u r lucky 😄

[carmine hedge]

ok so the mails that got randomly deleted some time ago reappeared

altho the bodies of 2 of them are still missing

the kizuna ai goodbye mail and the 2nd anniversary mail have a missing body :/

[north harness]

All battles, map battle or daily mission stop at 99.38% for me currently. Someone forgot to feed the server hamster?

[plush charm]

You can try repairing assets

That works for some

Last update really messed some shit up

[dawn forge]

Game just restarted out of the blue no warning, no phone telling me to close the app.

[plush charm]

It happens

[dawn forge]

I think it's because a lab project finished.

[plush charm]

Also might want to check the asset repair

[north harness]

Huh. Now that I think about it. I downloaded the store update prior to launching the game.

Thought it might be useful to be updated, even if it was optional.

Probably the likely cause for the stuck load yeah

[plush charm]

Most people I've talked to had it fixed via asset repair

[north harness]

Cheers

[plush charm]

Good luck

[dawn forge]

I did that before to fix the loading problem. Will it fix this no notifications and random crash shit?

[plush charm]

Random crash can also be a sign that your device can't handle AL

[dawn forge]

It seems to coincide with a commission or lab project finishing.

[plush charm]

But it is distinct possibility that it will help

[dawn forge]

I've heard if we disable notifications entirely in-game it'll help and it seemed to. I turned it back on to see if maybe I could luck out.

Everything was fine before the last update.

[carmine hedge]

Just reinstalled the game, everything is fine now

[dawn forge]

Repairing assets now to see if maybe that fixes things.

[hybrid sun]

I've done a double run of repairing and clearing assets and the dialogue text from the secretaries are still missing. I'm gonna just assume its from the update and it'll be fixed within the next. My loading screen issue is fixed which is good enough for me.

[hearty grotto]

Oh I'm glad the loading screen error isn't just happening to me. Deleted and reinstalled for nothing I guess lol. I sign into my linked account on the starting screen right?

[dawn forge]

It said "no exception" when finished.

[hybrid sun]

I think it means there isn't any issues it could find @dawn forge

It started to appear for me when I tried to run a third test of repairing assets

[dawn forge]

I was guessing the same. I think my phone can't handle the game (and has since 2018) but something about that last update has it wonky.

[hybrid sun]

I'm just gonna wait it out and hopefully see the secretary dialogue again after the next update.

It should only be a few days anyway because the next event is around the corner

If you plan on continuing to play AL, I wish you the best of luck and hopefully your problems are resolved!

[brisk arrow]

oof, glad I'm not the only one

[fluid oxide]

now the download it's always stuck here

[north harness]

Repairing game assets fixed the issue with the map loads ending up stuck

[north harness]

Repair game assets

Its the most recent app store update that causes the bug

[fluid oxide]

how I can do it?

[north harness]

Exit the game

Relaunch

Before you get to main menu with the secretary, there is the login screen

Click on it once. Then at the top right corner there is a cog image.

Press on that --> repair assets

[fluid oxide]

ok

thx

[north harness]

👍

[fluid oxide]

@north harness

[topaz orbit]

If it not works then reset the reset assets.

[fluid oxide]

how

oh

[topaz orbit]

Welp

Like l reset the assets and relaunch the app and download it again 1.9GB

[fluid oxide]

yeah

[sinful yoke]

check pins for a detailed step by step

[fluid oxide]

it didn't nothing

[sinful yoke]

if it did not help, you are doing something wrong

it is a guaranteed fix

[topaz orbit]

So did you try to reset the assets?

[sinful yoke]

check pins for a detailed guide if you dont know where it is located, its in settings

[fluid oxide]

I'll try to reinstall the game

hope it fixes

[topaz orbit]

Ok then

[brisk arrow]

lol why each time I tried to download the assets it failed to download and said need to restart the game?

[fluid oxide]

lol this AL update is a mess

[stuck root]

Is anyone having issues loading the game? 10-2 farming and I can't get pass this 98.72% loading lol. Thought maybe it was my wifi, switched to data and reloaded. No go

[agile crystal]

I'm stuck at load screen for some reason, I've restarted the game and my phone too, and it's just hard mode stages that I'm stuck in too

[fluid oxide]

lol

we are having all the same problem

i tried to reinstall the game

[agile crystal]

that's insane

[agile crystal]

tried normal stages

[fluid oxide]

it doesn't work

lol

[brisk arrow]

repair asset doesn't work

[fluid oxide]

nope

try to reinstall

[agile crystal]

wow....

[carmine hedge]

download stops constantly

[fluid oxide]

BRUUUH

[sinful yoke]

please

check pins

[flint prairie]

how long does it takes to recover an account? does it last for weeks? waiting for yostar email

[sinful yoke]

#tech-support message

if you have infinite loading please try the above

@carmine hedge @agile crystal

[agile crystal]

I'm going to try that now

[carmine hedge]

what should I do?

[sinful yoke]

what I said above your @

[carmine hedge]

Hey, is this a feature? somehow I can use clearing mode + auto while the map still in lethal mode.if yes does it reduce danger level?

[atomic python]

Ah as long you 3 star a map

You can use auto search

It's an intended feature

[carmine hedge]

alright,thanks for the clarification

[atomic python]

[bitter marsh]

It's stuck there for some time now

[shut hinge]

Stuck in different stages in operation siren

[visual idol]

Stuck in all play mode now

[white abyss]

Found my account, it was bound to a different address. Thank you

[carmine hedge]

the stuck problem can be easily fixed by removing the newest version 5.1.434 and installing v5.1.6 instead

[sinful yoke]

or you can check pins and solve the problem without doing any kind of removing newer downloads

[left heron]

If notification problem is a known-bug why I can't find it on Trello?

[eager palm]

@left heron you dont get the mission complete notif too?

[left heron]

I don't get all kind of notifications after gstore updatte

[eager palm]

Looks like we have to wait till next mt because its kinda annoying

I used my mission complete notif as a timer but now....

[fluid oxide]

u have to reinstall the game

if u are stuck in the download

[sinful yoke]

no, just check pins please

thank you

[fluid oxide]

the problem for me is fixed

[sinful yoke]

@eager palm @left heron yes its a known bug about the notifications, staff are aware and working on it, sorry for the inconvenience

[left heron]

k thx, wish you luck with this

[eager palm]

@fluid oxide I already did

[west void]

When I updated to 1.5.2 iOS, SSR Ships have disappeared. It also makes the Build screen unusable if I have a SSR ship as my secretary, and I'm unable to do battles with any fleet that has a SSR ship.

[sinful yoke]

check pins and follow the fix

[west void]

thank you

[somber pendant]

Reinstalling the game completely seemed to have solved game crashing every 10min, but still no notifications of any kind from the game. Did what was in the pins too. Any advice?

[sinful yoke]

its a known bug

[solid snow]

hello, i need help

how to finish this u-47 special mission?

thanx u

[thorn idol]

Where are the pins?

Cause I have the same loading issue and some characters aren’t loading

[lyric lodge]

They are wrong though, they changed clearing mode to unlock at 100% map completion.

[somber pendant]

Do the weekly "daily" mission for the submarines

[solid snow]

did it, but still mission not complete yet 😢

[thorn idol]

What is the solution to the loading screen at 98% bug? I couldn’t find the pins

[sinful yoke]

#tech-support message

[thorn idol]

Thank you very much

[viscid wave]

Game crash once every log. Wat to do?

[somber pendant]

Hmm... According to the wiki, the task should've been "Clearing any SOS Map with this ship once"

[solid snow]

ah, will try it

[desert patrol]

No longer getting notifications for anything. Not sure if its due to the recent update or mot

[sinful yoke]

it is, its a known bug

[silver niche]

is there anything that my friend can do if he does not have access to his yostar account?

he also does not have access to the email attached to the yostar account

[sinful yoke]

how do they not have access? did they forget their email?

[silver niche]

he forgot the password to both the yostar account and email

[sinful yoke]

theres no password associated with YAS but not having access to the email to get the code definitely is a problem

fortunately, they can contact customer support for account recovery help

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[silver niche]

thank you so much

i will pass the email to him and ask him to describe the situation to support

[crystal quarry]

:Reads Back:
What a PITA

Glad the fix is there but still sucks to need it it this soon after they added it as a preventative

[sinful yoke]

they added it as a result of the update

the issue was way too complicated as users installed the updates in the wrong order after a hotfix was sent out to fix the issues from the update and it was far too late to add a preventative measure so they had to add a graphical reinstall to fix it for all users

[blissful vigil]

there was just a 30mb update, any idea what the update was for? cause I want to turn my notification back on if the update is for fixing that

[full obsidian]

Same, i just finished the update, hope it fix the notification

[wooden heart]

I hope this update fixes notifications, do write in here if it does

[atomic python]

Have to wait for 1-2 hours to see if it works

Since I just started new comms

Will update here if it works huhu

[wooden heart]

I'll update in 8 minutes

[atomic python]

Ah nice

[wooden heart]

doesn't look like it got fixed

[atomic python]

[wooden heart]

[atomic python]

Time to wait again

[honest mountain]

So I had started a message chain in game with customer support yesterday, but today all the messages are gone and it wants me to start over?

[raw zinc]

is the notification fixed?

[lyric lodge]

[raw zinc]

ok

[spark gull]

Is anyone else having issues with the game constantly crashing at random?

I was in the middle of looking at the shipyard and the game just kicks me to the log in screen, and my phone (Android) states the app frequently crashes when running in the background. This has been the case ever since I updated it with the optional update from the google play store.

[lyric lodge]

Not "random", it crashes (crashed?) on getting a notification

[spark gull]

kinda both. Game will "crash" where it boots me to log in, force restarts/reloads or kicks me to my phones main screen and closes the app. In the background, if I run a phone optimization, the software states AL is "Frequently experiencing crashes" and asks if I want to suspend the app.

[cold barn]

I'm having issues with Adding ships to the dorm and my excercises get stuck at 97.7% loading

[spark gull]

not sure if I need to do the repair assets that was pinned here or not to try and help improve these issues.

[spark gull]

check the pinned tops, I think they have a post stating you'll need to repair both L2D and regular assets or some such to help fix that

[round rock]

Is the notification bug still there or is it fixed?

[heady ridge]

My Scretary Ships aint showing on the main Screen

[spark gull]

I've not been experience that one so I think it's been fixed?

[cold barn]

@spark gull 🤙🏽 Thanks Mate!

[heady ridge]

this happened after the update

[atomic python]

Nope, not fixed yet

Confirm with my friends as well

[heady ridge]

ANyone know anything about my issue?

[atomic python]

Try repairing assets

Check pins if you're not sure

[heady ridge]

How long do I need to wait beofre restarting? Its siad the fix had been repaired, and the game would shut and try reopening in a while

[spark gull]

Yep check the pins, they posted a potential solution. Be sure to do the repair when hooked to wifi, the process requires like a 2gb re-download of the assets

[heady ridge]

Whatever the problem was, its fixed now
SO thanks

[fast pumice]

Hello i used 5 k oil to buy the Operation Siren Data Logger but didnt receive all the items from the logger.
Did it happen before or no ?

[placid storm]

if you have already cleared some sectors (thus getting the rewards from clearing them) before buying the logger, then yes you'll only get the rewards equivalent to the sectors that you haven't cleared yet

[fast pumice]

Ok thanks for your answer

[long verge]

Didn't get fixed for me either

[azure jackal]

i just wanted to know if the account under username Mandrake66A is bound to any Facebook Twitter or Yostar...i am not able to recover my account...

[warm shuttle]

Notification it's ok now?

[grizzled owl]

Getting an error when opening the game, retrieving latest version info

Infinite loading, tried using wireless wifi and data and both still infinite load

I'm guessing it is related to an update today and was wondering if I could force a re-download somehow

Or if I uninstall and reinstall the game, whether I would need to rebind my account....

[frigid sentinel]

I dont get any notifications, am i the only one? Any ideas?

[burnt juniper]

I'm also not getting notifications

[frigid sentinel]

I check all my options i diddnt change anything

[sharp shale]

known bug, there's no fix for the notifications as of now

[frigid sentinel]

Ah ok thanks, so its not my fault^^

[carmine hedge]

Reinstalled the game and the crashing still persists. And thats on top of every other solution that was previously suggested.

Never touching another playstore update unless its 100% necessary

[blissful vigil]

I think the playstore update was actually mandatory cause if you reinstall the game, that update dont appear on the playstore which suggested that it was installed with reinstallation

[outer herald]

Funny thing is sometimes the Play Store auto updates even when you don't want it to

[blissful vigil]

idk about you but I set my auto update to off in playstore so that cant have happened

[outer herald]

Mine was off for AL and it happened

[blissful vigil]

never happened to me for any of my apps before

[frigid sentinel]

I dont have any crashes with the game, only my notifications dont work, is there any info from the devs?

[outer herald]

I see we still don't have an update about the notifications still

[sharp shale]

it's a known bug, there's no fix for the notifications as of now

[ashen crown]

We better get apologems for all this crashing. Constantly crashing.

[bleak echo]

Yeah it's frustrating and wasted some oils if crashed during a battle.

[visual garden]

How do I fix having zero notifications since store uodate?

Ah nvm. I see everyone having issues lol

[native trellis]

my game keep saying that i have no connection while i clearly do and i'm talking in discord ...etc tried restarting wifi modem and phone. none worked

[shut walrus]

despite doing everything in the pins and uninstalling/reinstalling the game AL keeps crashing...
like im doing auto search to farm and suddenly "azur lane keeps stopping"

third time it happened in the last 24ish hours

[carmine hedge]

My loading screen started getting stuck at 98% after doing the appstore update. Repair assets tells me it need to download 400mb but when i tell it to go ahead of immediately tells me it's done (does nothing) and ask me to to restart the game. Nothing changes

Any idea how to solve?

[stone sky]

hi there is it possible to delete acounts i made by mistake while trying to find my acount after 2 years away ?? kinda wanted to bind the yostar account to the game but does not let cuz i must have bounded it by mistake to another while i was searching for the one i kinda lost 😛

[turbid blaze]

Anyone have trouble after receiving latest update, mine seems couldn't receive any notifications and sometimes the game restarted automatic.

[dawn forge]

I got an update earlier today that I hoped would fix that but nope.

[carmine hedge]

Does there is a fix for the "black" screen on bluestack ?

maybe it just doesnt' work on bluestack 5?

[turbid blaze]

Me too,but didn't fix it

[modern shoal]

Was there ever a fix for the notification issue? My efficiency has plummeted since the update last week

[sharp shale]

there's no fix for the notifications as of now, but it's a known bug

[modern shoal]

Dang, alrighty

[carmine hedge]

Does anyone else experience app crashes every 30 minutes or so?

[dawn forge]

These coincide with notifications being on and either skills, lab projects, or commissions finishing.

Worst technical issue I can think of in AL so far

[carmine hedge]

Well damn

Is there a fix?

[burnt juniper]

this might be a small thing but is anyone missing the re-use commission team for the 10 hour commission?

[azure jackal]

i want to know if my account is binded in facebook twitter or yostar...my username is Mandrake66A

[frosty lintel]

@azure jackal you can see by yourself in-game in settings, account section

[sinful yoke]

@azure jackal whats your UID

[drifting shoal]

having a strange ongoing error rn. Loading screens are consistently stopping at 98-99% and just...not...moving. Anyone else have this happen? I'm trying exercises and Main Story and it's consistent

[sinful yoke]

the hotfix should have fixed it but if you managed to install both hot fixes before installing the playstore update then please check pins

[drifting shoal]

OH! pinned messages! My bad

[drifting shoal]

it works!

[viscid hazel]

My xiaomi reports crashes whenever i want to start azur lane once every day since the last update, is this issue known yet?

[sinful yoke]

#known-bugs yes it is

[olive summit]

Not sure if its a bug, but my notifications aren't popping up even though I have the app notifications on. Even went into app permissions in my setting, but that didn't seem to fix it. I have uninstalled and reinstalled the game thinking that would have helped and it did not.

[lyric lodge]

Its broken, so very very broken :/ Nothing we can do atm

[cold seal]

having the same problem. no notifications, game resets to the login screen when commissions and PR research are completed. Repaired assets and even reinstalling but no luck

[sinful yoke]

its a known bug

[honest mountain]

How long does it take customer support to respond in game, usually? Or is it super swamped right now due to the bugs that started this weekend

[sinful yoke]

1-3 business days

[lofty arrow]

Heyo, i tried buying some gems earlier, but before i could pay, the game restarts. I tried file repair, but the problem still persists.

[frail wind]

will notifs get fixed next patch?

[elfin gazelle]

How can i Recover my Azur Lane Acc. i just reinstall my game and login my Fb acc. and it reset it self Pls Help 😭 😭

[sweet lion]

Would it be possible to bind another email to my in-game account?

[tame osprey]

Same

[elfin gazelle]

@tame ospreydid yours got Fix or not yet

[tame osprey]

no, I just joined this discord hoping to find info lol

[elfin gazelle]

Same

[azure jackal]

actually I can't access my account so I can't tell you my UID @sinful yoke

[blazing marlin]

Please help me, I stuck like this since Hiryuu Meta Start, Can't Quit Map coz Dialog repeat itself, I wait for Operation Siren to restart monthly too n still stuck like that

[tame osprey]

I know my UID how would I be able to recover my account ?

[sinful yoke]

@tame osprey @elfin gazelle login to the correct server

can you please send your UID as well?

@azure jackal supposed to have your UID saved outside of azur lane as thats its purpose to secure your account a little better, but you can contact customer support for account recovery

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[tame osprey]

I deleted the app awhile ago I redownload it today but it's UID: 100200

[sinful yoke]

thats an error code, not a uid

[tame osprey]

Unfort

appreciate the info

[sinful yoke]

are you logging into the correct server

[azure jackal]

so there is no hope for me? @sinful yoke

[sinful yoke]

please read the full message

[tame osprey]

I got it to work thanks for the help @sinful yoke

[azure jackal]

ok thanks @sinful yoke

[dawn forge]

Does anyone know if uninstalling and reinstalling the game will solve the notification issue?

[rough mesa]

This is really annoying. It wasn’t like this before

I bet it’s happening with other ships as well, but you get the point

[drowsy depot]

i've heard other ppl having the same problem, just repair assets in settings.

[pale cave]

I just got in notification in game, that my account is logged into another device, what can I do to fix this?

[dawn forge]

Sometimes when I click the icon, I get a notification saying "the app keeps stopping" and telling me to close it. I never got this before the last update but I click close then re-open the app.

[sinful yoke]

check pins

[rough mesa]

Thanks! It worked just fine. 😁👍

[elfin gazelle]

@sinful yoke is there a chance on recovering my acc.?😟

[sinful yoke]

no need to @ me and send dm with same message, I got busy

contact customer support for account recovery

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[languid sparrow]

Is anyone having the same problem of not being able to 3star a already 100% cleared hard mode, because after you get 100% you cant fight any escort ships

[placid storm]

turn off clearing mode

[languid sparrow]

I thought that just turns off auto run, but I’ll retry

Alright it worked, but it didn’t before, maybe because I recently reset assets? Idk

[dull nimbus]

I can't do exercise, always stuck on same progress (99,39). Happened yesterday too.

[tropic arch]

Im stuck in battles at 98.58%

[timber sonnet]

It works for me now. Did a fresh install after the repair and cache clearing options didn't work

[sinful yoke]

@tropic arch @dull nimbus check pins

[pseudo maple]

My game stucks at 98 %

[sinful yoke]

dont double post especially when the solution is posted right above you

[pseudo maple]

Yes same here it doesn't work

[winter vapor]

Anyone have any issues with the game sending notifications? I used to get them on completing commissions, but nothing now. Notifications are set to allow on phone settings AND app.

[sage salmon]

so... when is the game getting fixed? I'm still not getting notifications on my phone and the game is still crashing constantly

[blissful vigil]

no one knows when so it is whenever the dev decides to fix it, for the crashing part you can just turn off notification ingame. Ppl have post a lot of times above that the notification is the thing causing the crash

[winter vapor]

Oh wait, you too? Not getting notifications?

Ok good it's not just me

[sinful yoke]

@winter vapor #known-bugs message

[sinful yoke]

check pins thank you, its a guaranteed fix and if it doesnt help then you are doing something wrong

[winter vapor]

Ah, good to know it's a common prob. Thanks!

[proven jay]

Any idea

What to do

[sinful yoke]

its a known bug about crashing

[proven jay]

Soooo?

Put app to sleep?

[swift tusk]

Is this a Bug?

@sinful yoke

I just realized that you are the same Kawaakari who plays Tera XD

[sinful yoke]

yes I am

im guessing the issue is the missing graphics of the gear, does restarting the app help?

[swift tusk]

And it was a bug, so dont worry.

Nope, it still the same.

[proven jay]

@sinful yoke ma'am should i put the app to sleep?

[sinful yoke]

turn notifications off and it should stop crashing until the bug is fixed

if you want to address the battery drainage issue though, your app might be running at 60fps which takes significantly more battery

[proven jay]

im running only at 30 fps ._.

[normal ocean]

Have u tried to change it in Settings?

[proven jay]

its always been set to 30 fps ._.

[swift tusk]

Maybe u can try an emulator, like Bluestacks, to prevent the battery from dying fast, if u have a PC

[normal ocean]

"Settings"---"Options"----"FPS 60"

[sinful yoke]

its okay geng, it says the app takes a lot of battery for them already at 30fps so I dont think their device can handle 60fps well

im also assuming they only came for the app crashing issue

[proven jay]

i will just put the app to sleep

[swift tusk]

Oh i see..

[proven jay]

just to be sure

just to play safe

[normal ocean]

Oh yea, got it

I understood what Celty wanna say

[winter socket]

anyone else having trouble connecting to the game? I'm having trouble both on sandy and washy server rn :> I dont think its my internet connection since I can use discord and twitch just fine

[proven jay]

so is it ok to put app to sleep then?

[sinful yoke]

I dont use android so I dont know what that option does but im sure its fine

[swift tusk]

Nope, i am online on Amagi server at the moment.

[sinful yoke]

@winter socket is it infinite loading or do you get a message about a connection issue? can you send a screenshot of it?

[swift tusk]

If it an infinite loading, you will need to repair asseets!

[sinful yoke]

no no, different issue when its at the title screen

[swift tusk]

Damn

A friend have this issue before, and the solution was Repair.

oh nvm

[winter socket]

long time loading on start screen (where you select server etc), disconnect message, then I get through to the main screen (with your secretary), long time loading again. disconnect back to main screen, long time loading. get in to main screen.... and it appears to work again right now..

[sinful yoke]

its fine right now?

[winter socket]

im clicking things to see if I can trigger it again

[sinful yoke]

if it happens again, feel free to ask for help again it might have just been a hiccup

[winter socket]

yeah it's responding normally again, sorry for the false alarm, I'll be a bit more patient

[rough bear]

Is the game still not giving notifications or is it just me?

[dawn forge]

Same

[sinful yoke]

@rough bear its a known bug

[rough bear]

Ahh ok ty

[carmine hedge]

Anyone here stuck on loading screen going to battle?

[reef elk]

Anyone here experiencing random restarts in the game? Like it turns black then goes back to Yostar Manjuu screen.

[plucky abyss]

Hello I am having issues running any battles after the most recent update, the game loads too 98.62 percent and then just stops

[tame flame]

Me too

[wide cairn]

Anyone experiencing random crashes since latest patch while specifically the app is closed ? It looks like it happens for completed commissions.

[reef elk]

Are you having the same concern which it goes black for a moment then goes back to the dev logo screen?

[wide cairn]

@reef elk I didn't notice anything like this, these crashes always happen while I'm doing something else with my device

[reef elk]

I see. Thanks for the feedback. I thought yours have the sane crash concerns too with mine.

[silver niche]

hey, thanks for your help. my friend got his account back 🙂

[full vapor]

why do my game keep randomly crashing, even when I'm on the main menu?

[hot egret]

Yes. I keep getting stuck at 98% or so. I can do other stuff but not sortie. Started last night

I updated the app I think at some stage yesterday - not sure if it started after that/

[lethal olive]

Same here for me. As well as not getting notifications when commissions, research, etc. Finish

[hot egret]

Changing the connection does not fix it - just tried wifi and mobile data, and I also tried on my home network last night which is a totally different connection to where I am now.

Never had this issue before yesterday evening.

[hot egret]

Looking at the recent messages seem to be at least 4 of us reporting this issue since yesterday/this morning.

[opaque stratus]

A few days ago my account filed some bugs and I can't find a solution.
If anyone can help me, I'd be grateful

[sinful yoke]

okay did you read the pins?

[sinful yoke]

if you can be a little more specific about what kind of bugs I would appreciate it I cant help without that information yet

[carmine hedge]

Broo same

[sinful yoke]

@carmine hedge 📌 check pins to fix

[carmine hedge]

It broke after the update

[sinful yoke]

check pins as well then follow those steps to fix it

[carmine hedge]

Oki

[opaque stratus]

In the third image it is left loading

[sinful yoke]

yes I can see that

[carmine hedge]

Fresh install huh :(

Bruh this is gonna take so long to download resources back

[sinful yoke]

its not a fresh install, it redownloads the proper graphical aspects (the ships!) and keeps all other data safe

[carmine hedge]

Jesus i dont a understand a thing im sorry

[copper finch]

soo im trying to do my hard stages for today and its getting stuck at 97.92%

i tried restarting the app and retreating from the quest/starting it again but still stuck at 97.92%

[plucky abyss]

Yeah I found the fix for it in the known bugs tab and fixed it as well

[copper finch]

uhh whats the title of the bug?

in #known-bugs

[carmine hedge]

It saying 454 mb file fix should i do it?

[sinful yoke]

check pins

[sinful yoke]

in order to fix it you must

[hot egret]

I just a did a repair - same 454MB fine or thereabouts

issue is still there

have tried 3 different internet connections

(the internet connection swapping being the solution recommended in the pins - did not work)

The % I am getting stuck at did go up slightly, so I am trying the repair asset again, but it feels really hokey

telling me to download 151MB now, after the last 450MB batch

I did notice that some character portraits weren't showing up in some places they should which was a new issue as of yesterday. I assumed it was lag at the time but it's probably related as I saw it again this morning.

[sinful yoke]

have you tried the solutions in pins?

[hot egret]

ok, works now - so to address whatever issue it was (tentatively) it took two repair assets with two seperate downloads

The pins only suggested one thing which matched this issue, which was changing the internet connection type

that did not work - the double-repair did

[sinful yoke]

I dont see any where where we ask you to change your internet connection

[sinful yoke]

you are supposed to start from top to bottom

the spreadsheet infinite loading is for an entirely different issue

[hot egret]

I dunno - I read permanently stuck at a % forever as infinitely loading myself

[sinful yoke]

in fact we have two pins for this specific bug

if you missed it, unfortunately that would be on you but im glad to hear nonetheless you eventually figured it out and got it all fixed

[winter socket]

Do you still have this issue? I just noticed the same thing. Im talking in discord while having the game open in the main screen and see a black screen followed by the main screen. When I reopen the game the first time I noticed a commission was complete. The second time I reopened after it happened I was greeted with a message that my pr ship had reached a new development.

[sinful yoke]

yes they still have the issue

in fact its a known bug

#known-bugs message (redirect to the specific post in #known-bugs )

to stop the restarting you will have to temporarily disable notifications until the issue is patched

[reef elk]

Will try this for now.

[reef elk]

Yessir.

[sinful yoke]

try what

[reef elk]

I mean disabling notifs.

[sinful yoke]

ah okay, the reply wasnt to that so I was a little confused

try disabling the notifs in game and in settings to prevent it all

[opaque stratus]

Well reinstall the game and the problem is fixed

😅😅😅

[sinful yoke]

that works too if that fits your fancy for infinite loading

which we dont entirely recommend since you can fix it without reinstalling

[lusty nacelle]

hard mode stages wont load when shinano is in my fleet

[sinful yoke]

check pins

[soft bolt]

System error: 4: Not ready yet
What to do, Buli?

[sinful yoke]

restart the app and the ship might already be in your dock

[soft bolt]

It's guild logistics exchange error.
Bulin see it all day long. Not matter how often to restart it's always same, Buli!

[sinful yoke]

ah, it uses the same error and I assumed sorry

people say that closing the app for about 10 minutes and restarting the app generally fixes it

[spring grotto]

You can contact support and explain the situation with your email to them. They will help you recover it

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[spring grotto]

contact options for support

[cold river]

Hello, I deleted azur lane a few weeks ago for space and I downloaded it today, the account had both of my twitter and facebook binded but today when I tried to log in to them they don't sign me into my original account. I think they somehow binded to the new account? I'm not sure how to fix this

[spring grotto]

After you've logged in through your bind option, make sure you choose the correct server. Your account stays on the server that it was created on (such as Sandy, Washington, etc)

[cold river]

Yeah I tried going into all the servers to check my account and they all lead me to the tutorial, is my account lost?

[spring grotto]

No, it won't be. I would recommend just trying to log in through your FB/Twitter and trying the servers again. But if no luck, contact support and they'll help you locate and recover your account. Their contact is in the bot message just a few messages above

[cold river]

Alright gotcha thank you

[sinful yoke]

try this button as well at the top of the server select menu

[karmic viper]

So I'm getting ready to get a new phone, but so long as my Yostar account is bound/linked...all my progress will be saved correct?

[sinful yoke]

yes

if you want to double check, we have a pinned guide of how to make a bind and how to login to one

[dawn forge]

Is anyone else getting an issue for when they click on the Azur Lane icon to start it up, the game immediately closes and/or they get a small window asking you to close the app due to it frequently crashing or something?

This is something that I notice only happened after the last update along with the notification/crash and glitched out character portraits one.

Oh there's a new bug as well; when I'm trying to change a shipgirl's gear, it won't actually let me do it no matter how many times I hit confirm.

I'm going to try and reinstall the game.

Damn this update is 40005 parts jfc.

[sour gale]

yes, but also make sure you are also on the correct server when you sign in on your new phone. And it's also good to note down your UID, in game name, server, commander level somewhere for reference if you ever need to email support.

[peak belfry]

Hi, game glitched and after completing the repair function after download and restart my account is gone. I did not know about binding, but I have made purchases

And now it's back, same server... Disregard lol.

[stuck mortar]

Hello, good morning, sorry for disturbing all, that i have big problem in my azurlane, everytime like this, and i done to reinstalled azurlane and still not work, so what's solution?

[dawn forge]

Yeah I was getting this a bunch too but after having reinstalled the game (after binding and taking a screenshot of my UID) it seems to have stopped?

[stuck mortar]

Sometimes in loading screen, my phone was frozen and stopped, and when I did commissions task and done usually give notifications to collect, but that the system gives me the info

[soft hawk]

Try disabling notifications in AL settings in-game. Seems they broke it with recent patch and still not fixed.

[stuck mortar]

It's so disturbing

Ah okay I will try

[stable grotto]

Question: I am having an issue loading up battle screens. It loads up to 99.26% stops and does nothing else. My daughter is having the same issue on her Ipad and I'm on android. Is this an issue for anyone else?

[sinful yoke]

check pins to fix @stable grotto

[stable grotto]

Thanks

[harsh inlet]

EMMM

the game flashbang me

for a long time

[brazen dune]

me have same problem 😦 this happen today, yesterday still fine tho.

[finite badge]

Haven't done battle yet, but I got no jpgs or l2d images in my dock or at main screen

[unborn fox]

Game crashing every time I try to build a new ship girl

[normal ocean]

@brazen dune@finite badge@unborn fox@harsh inlet Please check the pins

[harsh inlet]

It no work that why I came bacl

[normal ocean]

Then I think maybe you have to try to reinstall the game

[tender cliff]

I tried to recover my account on a new device, ran into the tutorial, I'm positive I'm using the same Yostar account since I have the receipts, should I play through the tutorial? Oh, I'm 200% on the server.

[normal ocean]

please send email or contact us through in-game way, i'm online

[tender cliff]

I actually just sent a message on the app, I'm on a random hshshshshs account

[harsh inlet]

Did it once, and it turned to that flshbang on my laptop

[normal ocean]

Oh I saw the message. Please stand by, you'll get a reply very soon, dont worry.

[normal ocean]

Please contact us through [e-mail]

[tender cliff]

I just got it.. thank you.. I'm an idiot and thought I used a different email.. I'm sorry for wasting your time.. I'm dumb af.

[normal ocean]

No, Weeb, it's our duty. Just because we have gotten too many messages these days so it may take some time to reply one by one. Sorry for the inconvenience and thanks for the understanding.

[tender cliff]

Its really appreciated, I love you guys, I'm in my account now and its all there. Again, you guys are awesome.

[normal ocean]

Thanks Yaru @grave lotus 👀

[grave lotus]

[full furnace]

Hey folks, I'm running into some weird issues this morning, on Azur Lane I just can't see the ship art of ship girls once I click on them in the dock, the voice plays, but the artwork is missing, just a few arts still show, and this same morning, I noticed that I couldn't download any image from discord, it gives me an error about storage access, I know it's not related to AL, but both those apps have automatically been updated during night time, and I feel like this storage access issue also affects AL even tho it isn't said explicitly and all this despite the access being ofc granted, I haven't touched a thing since yesterday. My phone is a Huawei Mate 20 Pro, any similar feedback for this kind of issue?

[normal ocean]

For the AL's in-game issue, you could check the pins.

[full furnace]

Oh I forgot to say I already did the whole repair assets thing and it didn't solve my problem sadly

I could always try that one more time but I'm afraid it doesn't come from this, let me see this again

It told me this and once I click confirm it says immediately "download complete"

Yet it surely didn't dl anything

My network speed is far from being that good

[normal ocean]

For this situation, please log into the game and Click 'Settings'--- 'Audio'--- 'Clear Assets Data' and then log back to the login interface and Click 'Repair Assets'.

[full furnace]

Keeping you in touch brb

[normal ocean]

Ok Bague~

[brazen dune]

Thanks sir after I reinstall the game from playstore finally I can play the game. It's sad tho, should redownload 4gb for playing again.

[normal ocean]

You could avoid to do this if I checked the info much earlier But congratulations that your prob has finally been solved~

[finite badge]

@normal ocean so guess I'm gonna have to risk losing my progress..uninstall then redownload game

[normal ocean]

Just make sure you have bound your AL account with social media accounts before uninstall the game~

[warm ermine]

my game keep being stuck at 99.36%

[primal crow]

Same here

[full furnace]

@normal ocean You rock thank you so much

[normal ocean]

@warm ermine@primal crowCheck the pins, plz~

[normal ocean]

Welcome~

[finite badge]

I dont have twitter or FB just yostar acc. That ok

[sinful yoke]

@finite badge yes absolutely

[finite badge]

Ok. Thanks

[primal crow]

ok. situation resolved. thanks @normal ocean

[normal ocean]

Welcome~

[eternal kraken]

after the last update I stopped receiving notifications from the game, can you fix this?

[sinful yoke]

its a known bug and staff are aware of it

we cant give an ETA on when it will be patched

[eternal kraken]

well I will wait

[finite badge]

@sinful yoke well that didn't work, gettin unknown error-1

[lyric lodge]

That one means you need to login to the binds on your left

[sinful yoke]

you login at the title screen, not settings, so you shouldnt have an invalid login token after you login correctly

[finite badge]

Ha, yeah on the yostar bar, then asks for verification code n email

That be a big nope, logged me in avora and sent me to tutorial

Bye bye Laffey

Okidoki, now I just loaded it up and im back, my apologies @sinful yoke

[solid jetty]

hi there, my loading screens when i go into battle stay stuck around 99%, i tried restarting my phone and the game, retreating from the map, the issue is still there 😢

[sinful yoke]

try following the solutions in pins

[solid jetty]

ok will try what i can find ^^

[solid jetty]

all good now ty! had to repair the assets

[gloomy pine]

hello i want to buy gems from google play but for some reason it keeps restarting the game

[normal ocean]

Could you please try to turn the Notification off temporarily? Sorry for any inconvenience this may cause.

[gloomy pine]

what notification ?

[normal ocean]

in-game notification

[gloomy pine]

@normal ocean Thank you so nuch That was really helpfull

[normal ocean]

Welcome~

[outer herald]

So is there a fix for the push notifications yet?

[sinful yoke]

no

[outer herald]

[obsidian helm]

Does anyone game suddenly restarts for no reasons from time to time (obviously mid battle)?

I noticed it happens (i'm guessin) when a game event completes (like a commission ending)

[sinful yoke]

its a known bug that notifications cause the game to reboot, for now you can disable notifications until a fix is put out

[obsidian helm]

Acknowledged, thanks

[valid wing]

i'm getting kicked to main screen every so often while autoplaying

what is happening

[lyric lodge]

#tech-support message

[gloomy pine]

same problem just turn off your in game notification

[sinful yoke]

no need to repeat for the sake of not flooding this channel

[undone knoll]

Anyone has issue where game just randomly restarts and you have to relogin?

[sinful yoke]

its a known bug that notifications cause the game to reboot, for now you can disable notifications until a fix is put out

[undone knoll]

Goddammit lmao

Thanks

AL being AL, not surprised for every patch ngl

[sinful yoke]

[carmine hedge]

@sinful yoke sorry for ping but it says download complete but didnt download anything

Do i need reset all assets m

?

[sinful yoke]

yes you will need to clear assets at this point

[carmine hedge]

So if i finish it all will it go back to normal?

[normal ocean]

yes~

u could have a try and if this situation still occurs to you, just send a message

[tawny raven]

So, since the new update, I get stuck in the loading screen, I start a fight and get stuck in the loading screen at 99.21% or 97.73%
Which sucks rn that I started to rly like this game

[finite badge]

[tawny raven]

I've tried often to restart the game, but it continues to stop at the same spot

[finite badge]

So I've uninstalled then reinstalled. Its fixed but my heart took a shell

Just make sure u linked with Twitter or FB or yostar

[tawny raven]

So, u mean I have to uninstall the game?

[finite badge]

That's what I did

Or wait for patch, up 2 u

[tawny raven]

I uninstalled it a month ago, and didn't need to login or something

[tawny raven]

How long to wait

[finite badge]

No idea san goku

[tawny raven]

Nah, if it worked for u then I will uninstall it, and reinstall it

[finite badge]

Like I said just make sure u linked with one of the 3

[tawny raven]

Sure...

[finite badge]

[carmine hedge]

Thnx lab u : (jk)

[ancient karma]

I have a weird issue where if I take a text or close my screen. When I re open it or flip back to game it has to restart

I'm on android

It wasn't like this before.. I used to be able to look at tier lists etc

Any idea what changed.. is there a setting that's causing this.. I think I've tried everything including a fresh reinstall

[sinful yoke]

or you can check pins with no reinstall necessary, result is the same though just one requires a bound account!

[ocean kindle]

My game still crash

Although i close notifications

[languid tree]

my game is stuck nonstop loading in the login screen

anyone know why?

[normal ocean]

This is a known bug, you could check the pins.

[normal ocean]

The same, just check the pins

[languid tree]

okay.. i will look at them

[normal ocean]

dont worry about this, its very simple to solve

following the pins

[ocean kindle]

What is clean assest data

Cache?

[normal ocean]

For this situation, please log into the game and Click 'Settings'--- 'Audio'--- 'Clear Assets Data' and then log back to the login interface and Click 'Repair Assets'.@ocean kindle@languid tree

Use this method

[ocean kindle]

Hope it work

[languid tree]

is this a solution for my problem?

[normal ocean]

yes

the exact solution

I wrote it and the mod pinned it

[languid tree]

the thing is, i cant even get to that point

[normal ocean]

Oh I got it, in this situation im afraid you have to reinstall the whole game

[languid tree]

i did

it still persists

[normal ocean]

Could you send a screenshot to me?

send it to this channel

Now is the day off so im not in the office

[languid tree]

i am sorry to bother you when you are having a day off

[normal ocean]

U could contact the CS after about 13 hours and i recommend you to use an emulator through ur PC and try to play it

[normal ocean]

no no i just wanna say that i couldn´t help you through the CS system

[languid tree]

i am using bluestacks

it worked in the morning

then suddenly stopped working after 4-5hrs of not logging in

[normal ocean]

Then u could try to use your mobile and see if you could play it as normal bcuz since what I know, thats not a common issue

[languid tree]

its stuck here

[languid tree]

i will give it a try

[normal ocean]

Thank uª

[normal ocean]

Oh dont worry about it, maybe just the network issue, try to switch your network state between WIFI and DATA when you use your mobile phone

the emulator is not very stable

[languid tree]

alright

thank you for taking your time to fix my issue on your day off

[normal ocean]

Thats cool mate

[tall dew]

I also have a bug on bluestacks since the update today, I can login, but if I start any battle, the loading gets stuck at exactly 98,73%
I have checked, it is on bluestacks only.

[ocean kindle]

Worse solution

It take long time to download assest

Guess need 30 min to done

[normal ocean]

For this situation, please log into the game and Click 'Settings'--- 'Audio'--- 'Clear Assets Data' and then log back to the login interface and Click 'Repair Assets'.@tall dewyou could use this solution mate

[normal ocean]

thats depend on your network state mate

[tall dew]

thanks, I'll try that

[languid tree]

i tried logging in on my phone as well... same infinite loading screen

tried restarting my internet and nothing seems to work

[normal ocean]

could u use the DATA?

[languid tree]

like mobile data?

[normal ocean]

yes~

[languid tree]

i will give it a try

[normal ocean]

dont use wifi

[midnight basin]

Some ships wont load and that fleet wont load in game stays at 99.39%

[sharp shale]

have you already tried the given methods in pins?

[normal ocean]

For this situation, please log into the game and Click 'Settings'--- 'Audio'--- 'Clear Assets Data' and then log back to the login interface and Click 'Repair Assets'.

[midnight basin]

Trying rn

@normal ocean is gewd now

Thx

[normal ocean]

welcome~

[dusky fossil]

hi, any ETA when push notif will be fixed ??

[signal vapor]

Sir

Always stuck in here ?

[normal ocean]

For this situation, please log into the game and Click 'Settings'--- 'Audio'--- 'Clear Assets Data' and then log back to the login interface and Click 'Repair Assets'.@signal vapor Use method

this method

[jolly saddle]

my game keeps freezing on the loading screen before battles

[round rock]

will notifications be fixed after tomorrow's update? didn't see anything about it in the patch notes

[dusky fossil]

yeah, i want to ask about will push notif be fixed in tomorrow maintenance as well..

[worldly heron]

Same. Battles keep freezing , what's doing that and how to fix ?

[languid tree]

my problem got fixed on its own.. thank you for your assistance

[stark gorge]

I followed all the instructions, wiped assets, redownloaded assets, re-verified files at least 10 times, I'm still getting the same issues.

My next attempt is going to be wiping the entire game and reinstalling from scratch,

[lyric lodge]

And your issues are? If you're trying to get notifications, no amount of reinstalling or assetrepair will help.

[stark gorge]

The...same issues as everyone else complaining in here for the last two days. See above: Missing graphics, battles stuck on 98%.

[lyric lodge]

So you did use the "Clear Asset Data" option, not just asset repair, right?

[stark gorge]

I followed all the instructions, wiped assets, redownloaded assets, re-verified files at least 10 times, I'm still getting the same issues.

I deleted the game entirely, redownloading the 4005 install files now, so hopefully that fixes it.

Going scorched earth and totally reinstalling the game fixed the issue.

[brave tusk]

PLEASE FIX YOUR GAME

[vagrant junco]

When I want to bind my game with FB it tells me that this third party is already bound with another UID 🤔

[brave tusk]

This bug is so fkn obnoxious that it is killing my interest in game that I played every single day two years straight

[dawn forge]

So after reinstalling, my phone asked me to stop letting the game run in the background due fo crashes. I did that but now I get crashes when it starts up forcing me to click the icon multiple times to properly start.

[lyric lodge]

It crashes on notifications so you probably restarted it while several things in a row finished

[dawn forge]

Huh so this crash on startup issue is the same thing as the notif one?

[olive terrace]

Is this loading bug supposed to be addressed in the update?

[rich jolt]

my game keeps crashing and i don't know why ;-;

whenever i go to building screen and try to do battles it gets stuck on 97%, also parts of the game don't even show up, like just a blank screen..

[clever peak]

guys im trying to add my friend but it says that that commander doesnt exist

pls help

[hearty cargo]

Good day.
I came because of another bug. The game just won't start. The last couple of days there were no notifications and reboots occurred every few minutes. However, the game at least worked.
Today I just put my phone down with auto-combat enabled in the game and walked away for a while. Coming back. The screen says that the game has been restarted several dozen times and something may be wrong. I clear history and restart. Does not help. There is only one entry in the logs and this is an exception regarding the fact that the game cannot find the path to the files (/data/app/com.YoStarEn.AzurLane-.../base.apk!assets/cri_azurlane_auth_file).

"fix" the game does not work.

1. there is no update in the play market;
2. the game does not reach the loading stage, where you can start a self-test. Just a black screen;
3. the game does not reach the stage where it checks for internal updates.

[tidal aurora]

anyone else stopped getting push notifs?

i checked both ingame settings and app settings and they are all enabled

but I still dont get them

[untold ledge]

There was an 600MB update on Google market and after that, ship building menu gets stuck, i can't load into game (stuck at 99%) and some ship sprites won't load

[sinful yoke]

check pins

[sinful yoke]

please disable notifications in the meantime as its a known bug that notifications cause the game to crash

[sinful yoke]

its a known bug atm

[hearty cargo]

Did not help. The game won't start. The same exception. My message is not about this problem.

[sinful yoke]

have you tried reinstalling the app?

[hearty cargo]

It is logical that in theory this should help. This is what I am doing now. However, the problem is a problem and I reported it.

[sinful yoke]

we’ve never heard of this problem you are the only one with it right now

every other case of a similar situation (it reboots once on start up then reboots multiple times during gameplay) was fixed with disabling notifications, and since you sent a path to the files a reinstall may benefit to fix that specific file

[tidal aurora]

ah ok thanks

[hearty cargo]

Reinstalled. Everything seems to be working now. Thank you.

[night anchor]

Hello, the game won't load, I just reinstalled the game and it doesn't continue

[sinful yoke]

what does it do?

[night anchor]

It keeps loading

[sinful yoke]

can you try restarting your device and try changing internet connection? (such as wifi to data etc)

[night anchor]

I've done that, I've also tried to reinstall the app

[sinful yoke]

can you try using a VPN when logging in?

[night anchor]

I've never used a VPN

It works perfectly on bluestacks

@sinful yoke doesn't work using VPN

[glossy turtle]

@sinful yoke I just redownloaded the game, and my binded account didn't sync the data
multiple tries are bringing back to tutorial

[sinful yoke]

please try this button after logging in with your bind @glossy turtle

[sinful yoke]

can you try reinstalling again but before you download, make sure all the files of azur lane are gone

[glossy turtle]

says no data

ill reinstall again

[sinful yoke]

do you have your UID?

theres absolutely no need to reinstall

im not sure why you would

[glossy turtle]

I just deleted and redownloaded game a serveral mins earlier cuz I was stuck in battle loading

[cunning sonnet]

hey i wanna download azure lane but where?

[glossy turtle]

then I played bind roulettte to try to log in

[sinful yoke]

that would have been fixed by doing the solutions in pinned messages, but reinstalling helps as well as long as you have your account bound and maybe some account details written down

[sinful yoke]

the app store or google play store, or qooapp/apkpure

[glossy turtle]

I forgot this place existed until it went fubar

[cunning sonnet]

i cant download azure lane

it saysThis Google Account is not yet associated with any device. To install apps, access the Play Store app on your device. Learn more

whats that?

[glossy turtle]

@sinful yoke scrolling through old things, friend code the same as UID? 202075381

[cunning sonnet]

i cant download it

ima just download ganchine inpact

[fast gyro]

Hellow, i can't connect my account the twitter or yostar, and lost my progres, someone have a idea for repair this

Like, it seems, many people reinstall the application due to the 99,38% error, and my data is not found and well, tomorrow the event begins, urrrr

[sinful yoke]

please try this @fast gyro

/checkbind 202075381

[carmine hedge]

Bridal Z23

Bind Status

Twitter

:no:

Facebook

:no:

YoStar Account System

:no:

May 27, 2021, 12:38 AM

[sinful yoke]

@glossy turtle friend code is your UID yes, there is no bind attached

you can contact customer support for account recovery and be sure to send them your UID

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[fast gyro]

I already tried in every possible way

[glossy turtle]

Sent a mail, thanks

[fast gyro]

I did it. I will wait for your answer, thanks

[vagrant junco]

Response I receive when I try to bind to Facebook 🤨

[normal ocean]

That means the Facebook account you wanna bind has been bound to another AL account.

@vagrant junco

[rich jolt]

i lost my account even though it was binded with fb and yostar feeling good. already emailed them..

[keen dirge]

Is anyone else having this bug where ships art doesn't show up when you click on them in the dock?

[vagrant junco]

I don't remember having bind my account nor having another AL account ☹️

[rich jolt]

yeah i had that bug, game kept crashing, now i don't have my binded acc...

[normal ocean]

Guys, we the CS is online now, if u have any prob that can't be solved here, contact us through the email. And for the shown-up question, please check the pins of this channel

[keen dirge]

I'm not having any issue displaying live2d, just displaying art for certain ships

[normal ocean]

Same, mate

[rich jolt]

i just want my account back 🥲

[normal ocean]

contact us through the email

[rich jolt]

i did

[normal ocean]

ok and then plz wait~

[rich jolt]

alright, thanks

[fast gyro]

i have a similar problem, his answer was ¡have a nice day!

They answered me that the account I am trying to connect with is linked to a twitter account but I try to connect an account lvl 3 appears (my account is lvl 76)

[sinful yoke]

try the server scan button again after logging in, you might be logging into the wrong servet

[fast gyro]

no, only a server with level 3 appears

but my azur lane account exists (according to the help mail)

[keen dirge]

Also having an issue getting the build page to load, hope that doesn't persist into tomorrow

[fast gyro]

If tomorrow it cannot be solved it would be a shame, but hey, epic seven looks interesting LOL

[fast gyro]

the problem found a solution, uff

[light mountain]

Hi im sorry if this is repeated but is this a known bug ?

[drowsy depot]

yes, just repair assets in settings

[light mountain]

yea i tried its still the same

[rich jolt]

yeah, i also tried too, hopefully they fix it in the matinence

[heavy tulip]

Hello Tech Support.

I just wanted to thank you guys for attempting to fix it so quick.

i hope it works.

[jaunty violet]

i have question if im change device but im was binding azur lane with facebook whether my account is safe or not lost ? (I am asking like this because I am afraid of losing my account again) thank you if you read my question

[fallen ginkgo]

is it possible to request an account migration from CN to EN or possibly other servers?
i've heard that starting from june, bilibili requires all CN players to submit real identities and as a long time non-chinese CN player i wish to avoid that

[worldly fern]

hi, does the new update help with the stability issues?

sorry if this is a question already asked and answered

[sinful yoke]

which stability issues? was a new update sent out within the past few hours?

[blissful vigil]

I think he mean the app store update in #game-news. Is there a correct update order this time? I remember someone saying that there is a correct update order for the previous update(appstore first then do the ingame update).

[sinful yoke]

ah, this is just server maint

[fallen ginkgo]

may i ask if it is possible to request an account migration from CN to EN or possibly other servers?

[sinful yoke]

we dont know if it will address the current issues

@fallen ginkgo it is not possible, sorry

[fallen ginkgo]

ouch

looks like i'll have to say goodbye with azur lane then

thanks for answering

[lyric lodge]

I can already confirm it fixes notifications so it should fix notification crashes... what other stability issues were there? (Hopefully it doesn't screw up assets again but can't check with maintenance).

[sinful yoke]

great to hear thats the only stability issue right now

[worldly fern]

throughout the week, the game for some reason crashes a lot

[sinful yoke]

that is the same issue

[worldly fern]

it's the issue where the game crashes randomly or are we talking about different ones?

anyway, i'll test it and report back if the problem persists after the maint

[sinful yoke]

hassat just said the bug is fixed, so yes its the same issue

[worldly fern]

ok thanks

[full vapor]

I want to do a full reinstall of the game because of recent crashing issue, should I reinstall now or wait until server's up?

[lyric lodge]

Just update from the appstore? No reinstall required

[devout bear]

hello, how can I restore my account on the Japanese version of the game if I know the Id and password ?

[limpid fable]

Anyone having trouble starting azur lane up on bluestacks

Cause mine won't start up

It just gives me the bluestacks logo

[abstract knot]

Can anyone download the patch yet? Usually that could be done by now

[ocean kindle]

My game still crash when login fst time

Although i follow the pins

[lyric lodge]

Did you update from appstore?

[ocean kindle]

Of coz

I done all thing

[carmine hedge]

did anyone try to run azurlane using raspberry-pi4 with lineageOS(android11)?? is it good?

[wintry skiff]

Can someone help me every time I try to get in the game i get stuck on this loading screen

[narrow lantern]

isn't it still maintenance

so u can't log in

[wintry skiff]

Is it?

I waited over 3 h today

[narrow lantern]

yh

it's 8 hr then got extended

by another 2

[wintry skiff]

....

So when can I try again

[narrow lantern]

1-2hrs left i reckon

[wintry skiff]

I'm a new player so yea

[narrow lantern]

nothing u can do rn

[wintry skiff]

Ok I'm going to be back in 2h again I guess

[trim vault]

So I cant collect oils from rewards.Is that a thing?

[vast quartz]

can it be you are at the cap for oil?

[trim vault]

How can I tell?

[vast quartz]

the max cap for the game oil cap is 25k, so you are at the max cap

can try to spend some oil in dorm if you want to collect mail for cube and coins

or just sortie

[trim vault]

how do I spend oil in dorm?

[vast quartz]

you can spend it to buy food

[sharp shale]

buy curry

[trim vault]

I see ty

[cloud comet]

what do i do if i bought gem and didnt receive them

[vast quartz]

please be patient and wait 10 minute check to check again
if it is still do there, feel free to contact our support at [e-mail]

[pale pine]

what's NG's timer?

[cloud comet]

alr thank you

[vast quartz]

you can also try contacting us in-game under help

[onyx crow]

The animations of New Jersey l2d are gliched? She barely moves and the only animation she does is the glowing blue eyes