tech-support

[lyric lodge]

You can always give it a try with, say, bluestacks or memu. And of course keeping your old phone while making sure you can access it properly from the new device.

[sinful yoke]

well they did share a screenshot of all 3 of their binds properly, so I dont think there is a necessity for time wasting by trying on an emulator

[little flame]

I need help I'm stuck in loading screen I've reinstalled the game and deleted the files but it's still the same how do I fix this?

[dusk isle]

Restart your computer

Try that

[cyan notch]

i cant get 3 stars on 1-1 hard mode because there is no escort fleet spawning

[brave maple]

The escort fleet spawns after you deal with the ambush fleet

[cyan notch]

There is no ambush either no matter where i move

[placid storm]

disable clearing mode

[cyan notch]

oh, damn im stupid ty

[brave maple]

Wouldn't you have it 3-stared if you can enable clearing mode

[cyan notch]

no it wasnt 3 starred and i could still do clearing mode

[unborn lark]

is there anyway to recover an account that wasn't bonded

[turbid blaze]

I want to unbind my twitter account

Could somebody help unbind my twitter account

I'm no longer have access to my twitter

[placid storm]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[placid storm]

contact them using the email address above and make sure that your account is also bounded to fb and/or yostar so that they can remove the twitter bind

[bronze juniper]

hey i recently started playing and my account is bind to another players account is there a way to separate the accounts

[coral tartan]

Hi, I want to know if there is a way I can disconnect my Yostar account?

[outer herald]

Check the post Niimi just posted, that's the only way you can unbind the YS email

[glad anvil]

anyone else getting an "Unknown Error:-1" message when you'd try to log in?

[mental willow]

Since now there have been art revisions(?) I want to mod the game now. Like old Aquila and old Aya BD skin

[lyric lodge]

Log into binds on the left of the login screen

[lyric lodge]

It was changed to 100% completion last patch. Very useful for this event.

[glad wren]

Hey, I had this problem before but, somehow my account got unbinded from my twitter again when I tried to come back a few months after not playing, how do I get it back? I got a screenshot of my profile and everything with my uid, but I don't remember where to begin with getting my account back.

[sinful yoke]

can you send your UID?

[glad wren]

67126117

I've got more info I can provide if you need, too, along with the screenshot I took back when I first got my account back.

[sinful yoke]

/checkbind 67126117

[carmine hedge]

Bridal Z23

Bind Status

Twitter

:no:

Facebook

:no:

YoStar Account System

:no:

May 2, 2021, 7:48 AM

[sinful yoke]

ah yeah that is strange it unbound randomly

[glad wren]

Does this happen often?

[sinful yoke]

you can go about recovering your account by contacting customer support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[glad wren]

OKay.

[sinful yoke]

no it does not, which is why its strange

[glad wren]

It worked, Customer support is magic. (Seriously, as soon as I sent the email my account was somehow magically rebound to my twitter)

[acoustic osprey]

/checkbind 203358996

uhm?

okay admin command then

[grave jay]

Hello, what should I do if I have lost my account? I don't remember UID, I only remember nickname, level, and server? All attempts to log in through facebook and twitter ended in failure.

[spiral fulcrum]

did you have a yostar account linked?

[grave jay]

I tried to log in but nothing works, A friend says this most likely due to the fact that I did not have time to log in during the patch, when they asked to re-link the account

[sinful yoke]

are you logging into the correct server?

[grave jay]

Yep.
Server: Sandy
Nickname: Seculot
LvL: 35

[grave jay]

Friend screenshot

[lusty smelt]

Is anyone else having issues with this item not working?

[lyric lodge]

Yes. It's been listed under #known-bugs All music items are busted

[hexed briar]

anyone knowing the reason why yostar took down Azurlane from the M1 Mac apple store?

[vagrant orchid]

Hi, I was planning to bind my old account to a yostar account instead of using facebook anymore. Will the binded account not be deleted in case there is a maintenance once it's binded to a yostar account? I was worried since you usually warn us to bind our accounts to either, facebook or twitter before each maintenance but I wanted to bind my account to a yostar account instead of using facebook or twitter anymore. Any thoughts?

[sinful yoke]

you can add multiple binds at a time so just bind to yostar whenever you'd like

not binding before maint does not mean your account will be deleted after

[vagrant orchid]

Ohhh okay thanks!

[quasi juniper]

Erm is this the correct place for account recovery

[unborn lark]

i have/had the same issue i sent them an email and now they found mine hopefully you fix your problem

[grave jay]

Hehe, yes thanks. Already decided, they answered on Facebook and returned the account 🙂

[unborn lark]

nice

[carmine hedge]

/guide

Bridal Z23

Beginner's Guide to Azur Lane

If you're not sure where to start or how to optimize something, try checking these out!
🔹 General FAQ from the Azur Lane wiki
🔹 New Player's Guide by Snub#7925 and Community TL
🔹 General guide by Hayashi#8923 explains Azur Lane for beginning, intermediate, and advanced players.
🔹 New Player Ships guide by Nerezza#7031

Here are some other useful commands:
Use /tierlist and /equip for a ship and equipment tier lists
Use /tags for a full list of things I can help you with

[spiral fulcrum]

so I ordered something from yostar a couple days ago and yesterday they notified me that it's shipped. Anyone know how long the delivery will take from this point onward? I live in west coast of US if that helps

[silk reef]

where do you go to sign into this game?

just redownloadd it and all I seem to have the ability to do is make a new account

[sinful yoke]

title screen on the left side

[winged garden]

Is it common to experience a delay between purchasing gems and receiving them in-game? My purchase has been acknowledged by itunes, but they haven't shown up in the game yet. An in-game window came up after the transaction that I accidentally closed, all I caught was the word 'delay"

just want to make sure I don't do anything stupid on accident, like buy the same thing twice or get charged twice

[hollow cove]

Hello, can i unbind my yostar account?

[carmine hedge]

Did the game remove the notification for the lecture hall function? No "!" icon after 12 hours in there anymore

[olive onyx]

i just installed the game but it is inbut it started in japanese but i cant understand that what do i do?

nvm i clicked the yellow button and it is english now

[mossy oasis]

Hi , I want to ask you something
If I contact CS yostar azurlane on Gmail, can I ask for an account login trace?

[desert lion]

will the data be gone if i deleted my fb account?

[spring grotto]

If by trace, you mean see all how logged onto your account and from where, no
If you mean to help find and recover your account, yepp that they can

[spring grotto]

Your AL data won't be deleted, but your FB bind will need to be manually removed beforehand or else you'll have to contact CS for them to unbind it on the backend.
And as well, you'll need to bind your AL account to another source in case you ever need to recover it

[long garden]

Not sure if this goes here but our guild leader has been offline for 20+ days and the guild has no officers, is there something that can be done except leaving?

[winged garden]

I bought some gems last night- the purchase went through and I got a receipt from the iTunes Store, but the items haven’t arrived in the game yet. I’ve emailed customer support, no response yet. Anyone encounter this before?

[sinful yoke]

it happens from time to time

[rigid kestrel]

Hello. There was a problem with a bonus from the guild that expands the docks. Above the third level, it does not raise and gives out such an inscription. Sandy, Astgrey, 204442116

[minor pewter]

is the event gun any good?

[sharp shale]

#gameplay-help next time please, but it's worse than nepgun (triple 152mm mk xxv), but better than the tbtskc

[flat perch]

Hey there, folks. Will I get banned for using autoclickler to press lmb (if i decide to use one)? I can't seem to find a list of things that are prohibited by the game rules. Maybe you can direct me where I can look it up?

[spring grotto]

Autoclickers are strictly banned, and can result in loss of accounts. You can also find terms of service on their website at https://azurlane.yo-star.com/#/termofuse

[flat perch]

Thank you for the response!

[spring grotto]

No prob at all

[winged garden]

how long should I generally wait for a response from Customer Support before attempting to follow up?

I don't want to be an annoyance but at the same time I'd like to hopefully get my issue cleared up before the event ends

[sharp shale]

should be around 1-3 business days

[winged garden]

I put in a request two nights ago, received a response last night that they were processing it. Fingers crossed I’ll be able to get the gems I paid for before the event finishes and the skins are gone

[gritty bolt]

were there changes recently in war archive (Iris of light and dark) ??

weird, I've been playing 10 times now without a single french DD gun drop in D2 (both purple and gold)

[deep vapor]

Welcome to AL

[twin locust]

And i have not gotten a CL Elite or higher in like 100 draws, it do be like that sometimes

[winged garden]

if a purchase failed but I still got charged for it, is there a way to refund that purchase?

[coral tartan]

Anyone knows what causes"TW authorization failed:10222" when I try to bind a Twitter account

[tame mango]

Thanks, Azur Lane. Almost done with the last boss in the story mode, and you shut me down for server maintenance!!

[remote granite]

I want my Italian ship, now! All obtain one and i, a very Italian girl no!!!! 😡 😡 😡 😡 😡 😡 😡 😡 😡 😡

I want my Aquila or my Vittorio Veneto!

Li voglio!

Non so se capite l'italiano, ma spero, perché siete ingiusti!!!

I want my SHIPPP

[sinful yoke]

this channel cannot help with that

[remote granite]

where should I write then?

I want speak with someone who can accommodate my desperate request

[sinful yoke]

unfortunately, no where can help with rng problems

[remote granite]

Who i can speak???

Who??

[sinful yoke]

no one

[remote granite]

A link no?

A support link?

[sinful yoke]

they cant help you

[remote granite]

don't you have a damn e-mail?

[sinful yoke]

we cant help with rng issues

[remote granite]

And a email for contact anyone?

[sinful yoke]

its been suggested to implement a safety net system for construction

[remote granite]

Where?

I install the game only for italian ship

And all of this damt world not italian obtain the ship

I no!

A email for contact anyone?

Not have?

[sinful yoke]

support cant help

[remote granite]

Support not listen

[sinful yoke]

there is no support for not obtaining a ship you wanted unfortunately

[remote granite]

And why??

[outer herald]

It's a gatcha game

[sinful yoke]

that is just how it is for azur lane

[remote granite]

Now u definitely removed the Italian ships!

[outer herald]

There will be a rerun you know

[remote granite]

instead of leaving them in another part you have removed them!

When???

Because I will not build any more ships until they are refitted

[outer herald]

Well it's an event build so of course they remove them. Also when they will come back is soon™

[remote granite]

I hope

Becouse i'm angry with all everyone who got one

😡😡

[outer herald]

[remote granite]

you would understand if everyone gets a ship that is part of your story, while you don't!

[normal ocean]

Well have to say that everybody has been controled by that mood...Not only you😨

just try to calm down mate😋

[outer herald]

Remember this is a gatcha game, so builds are RNG you know. So there's nothing that can be done about that

[normal ocean]

exactly

[brittle kindle]

Is it possible to get banned for getting a charge back?

[abstract crypt]

Hello! I wonder why the Daedalian Hymn event points is removed immediately after the update, usually we have a few days after the events ended to spend our points but why not this time?

[vast quartz]

you can spend it in the event shop till 5/12

[abstract crypt]

Thank you, I was confused when the event tab was removed, anyway I can access the reward points through ammunition tab in the shop section

[vast quartz]

np

[charred minnow]

hello, when I load the game this morning after the patch, it goes to the main screen (with the new image of some shipgirl holding a mine on the ground??) its says loading with the 4 manjuus, then it kicks me out and goes back to the page with all 3 logos of the company, then it loads, goes back to the shipgirl image and kicks me out again, it loops like that since 7:52

and yes I tried to turn it off and on

[vast quartz]

@charred minnow can you perhaps open log mode and take a screenshot or video for us?

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[charred minnow]

doesnt seem to want to open, also Im on a tablet

[charred minnow]

yea it really doesnt want to open debug

[ionic creek]

game still down for sandy server?

ive seen a couple people on twitter saying its still maintenance aswell

[olive peak]

Does it also tell you that maintenance continues?

[ionic creek]

yeah

[vast quartz]

All the servers are currently up and maintenance has finished at around 30 min ago

[olive peak]

But every time I enter the game it says this

[ionic creek]

i guess you have to restart until it lets you in

i can enter now after 2 times

before it would just show the usual maintenance window

[vast quartz]

the notification should be gone now

[olive peak]

In theory but it keeps appearing to me

[vast quartz]

try restarting the app

[cyan berry]

I was having same issue, 2-3 restarts and it now works, I'm in!

[olive peak]

I already tried, I can enter to play and everything but before entering I receive the maintenance notification

It is already working well thank you very much

[vast quartz]

np

[midnight sun]

anyone know how to fix this

i what to get azur but my playstore ant working and i dont know how to fix this

[hasty vapor]

Hi, I just lost my account (linked to my twitter account) and don't know how to get it back, someone can help me please?

[scenic raven]

You should be able to sign in via Twitter if you linked the two

[hasty vapor]

I know, but when I enter the game, does not link the account to the game, don't know how to explain it

[scenic raven]

Are you attempting this inside the game, or on the title screen?

[hasty vapor]

both, inside the game and on the title screen

I'll try it again inside, but don't know if im doing properly

[scenic raven]

It’s only from the title screen that you can log in to a bound account

[hasty vapor]

Okey, I'll try, thank you ^^

[scenic raven]

If that doesn’t work I’m not good at tech support (just was rolling by) and will let one of the actual tech people reply

[hasty vapor]

From the title screen cant connect to my account, I think I lost all no matter what HAHAHA

OKEY NOW I GET BACK MY ACCOUNT

[old crescent]

okay i have a question, So i binded my account to my FB account. but then i deleted my FB account forgetting that i binded my AL account to it. is there anyway to restore my account?

[hasty vapor]

Did you delete your account from FB or just unninstaled the FB app?

[old crescent]

i deleted my FB account

[hasty vapor]

Maybe if you write an Email and get it back your FB account, the AL account will return

[normal ocean]

You could contact the CS mate

[normal ocean]

this situation need to contact with CS

[old crescent]

yeah i have contacted them and they contacted me back, i hope they can help me...

[normal ocean]

and then they will tell you what to do to verify yourself and then help you to recover it

[hasty vapor]

Don't worry, just get my account back, thanks already ^^

[normal ocean]

Now the CS is off, heyll help you when they back to work

theyll

[old crescent]

okay thanks for the info

[normal ocean]

cool mate

[normal ocean]

welcome mate

if come across this situation, just try to ignore it and keep clicking the screen, maybe just the displaying issue(at least i did this to entered AL fluently loool)

[carmine hedge]

How to play this game in a country that game doesnt support ;-;

[sharp shale]

vpn

[carmine hedge]

I need to open vpn everytime or only in download

?

[sharp shale]

only when downloading the app, iirc

[carmine hedge]

I see thanks for help

[copper finch]

hm i just got account logged in another device

i hope thats a known bug

[sinful yoke]

connection issue, not a bug

[mild holly]

Yup i miss crystal in exp farm damn

[verbal brook]

just realized it, during Italian event routine farm completely forgot about amagi-chan event collectables. Is there any chance to get her? Surely had enough currency.

[fallen edge]

I'm hoping someone can help, anyone know why my Atago duplicate isn't appearing when I try and limit break my lvl 70?

[normal ocean]

The lefter top of 2nd pic

Shows the filter is level >1

i guess

[fallen edge]

yeah, the duplicate still doesn't appear if thats unchecked

all the bulins are level 1, and they appear

[normal ocean]

yeah i found that niw

now

😨

[lyric lodge]

She's in one of your fleets. Check all hard fleets, thats the most common location

[normal ocean]

but the fleet number would shows on the card if in this situation?

[lyric lodge]

Hard mode fleet

[fallen edge]

she might be in a guild operation, i'll try once it finishes

thanks for the help @normal ocean and @lyric lodge

[normal ocean]

[onyx quartz]

I am one of those idiots with too many accounts and accidentally bound my spare account. How could I unbound it?

[onyx quartz]

Let me rephrase that: I have too many phones with Azur lane. While I was testing out some stuff I accidentally bound my e-mail to the Azur lane app on my spare phone. I intended to bind my e-mail to the one with the most progress, but I bound it to my newest. I want to unbind it, but I don’t know how. I apologize for the wrong explanation before. I’m not that good with English, since my native language is german.

[lyric lodge]

You can only unbind stuff if another bind is left over. To remove all, you need to contact support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[nimble wraith]

i have a problem after last maintenance. if i reopen the app after some hours the game keeps getting stuck on the loading screen. if the break is really long even after 2 minutes of looking at the loading screen it never recovers. i tried repairing files and it happens whatever i use mobile data or home wi-fi. before maint it was never like this

[shut walrus]

might wanna try repairing assets and seeing if anything changed

[normal ocean]

If you bound YAS to AL, you have to contact CS if you wanna unbind it

[normal ocean]

Try clean the Cache, if it doesnt work, reinstall the game. Generally speaking its the network issue. Cuz the majority of players could log in as normal

[safe thorn]

My game won't let me play, Phone died mid download (known to happen sometimes) but now when i came back all it says "Hash file check failed" Pressing retry but game wont respond to it so should i just redownload?

tried to look at reddit for answers, says i should try reinstalling so ill just update if problem continues

[sinful yoke]

yes, to fix that you need to reinstall, sorry for the delay

[carmine hedge]

some of my mail that I marked as important got deleted, including multiple collab mails

no I would never delete them myself

[novel sentinel]

Ok so, I somehow lost all my cubes after the game updated itself. I had around 10 cubes, but it’s really weird that it just disappeared.

[normal ocean]

Could contact CS and let em check your accounts

[modern hedge]

Is it possible/allowed to play on two devices with same account at the same time but different server (for ex. Washington and Amagi) ?

[sharp shale]

no

[delicate fern]

How do you assign the AL bot to a specific text channel in my discord?

[trim garnet]

Guys could someone ping me if he know where to get this:

Would be very niice

[sharp shale]

@trim garnet Operation Siren clear drops/cat node

you can also obtain them through various shops in opsi

[trim garnet]

thanks now i have to get level 60. damn, it will take soooo long (says the level 59 guy)

[sharp shale]

@delicate fern click follow in #game-news and if you own a discord server, it should allow you to select a specific channel

[sinful yoke]

this is a kind of question for #gameplay-help by the way since this is not a technical issue type question

[delicate fern]

@sharp shale I already have it in my discord will that move it from the channel its in to the new one?

[light onyx]

Hello, my twitter account was hacked today and I no longer have access to it. My game account is binded to it and I wish to change it.

[sand kraken]

My login screen is perpetually loading and i had never binded my account so i cant uninstall

[thorny spruce]

How do I unbind my Yostar account?

[sinful yoke]

you must contact customer support to unbind it

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

@sand kraken can you send a screenshot of the loading screen you're stuck on?

[wooden pelican]

Is it possible to transfer account from one server to another

[sharp shale]

no

[normal ocean]

Just contact the CS and do what they ask you to do

[normal ocean]

has no such a function so far

[trim garnet]

Where should i know that from?

I have searched for a channel for that question and i thought this is the right one.

[sinful yoke]

the channel description

[normal ocean]

Means you should ask this knida question in that channel

[vital crypt]

Hey, guys. I'm trying to get back into the game and logging in via Facebook and Yostar, but it keeps dropping me onto a new account instead of letting me access my old one on Sandy.

[sinful yoke]

are you logging into the sandy server?

[vital crypt]

Affirmative.

[sinful yoke]

do you have your UID?

[vital crypt]

Give me a bit to check my notes. May I ping/dm you when I've found it?

[sinful yoke]

yes no worries

[sand kraken]

This is the loading screen ive been stuck on for 3 days and restarting wont fix it

[viscid nacelle]

Been getting "Unable to retreive latest version info. Please check your network connection. Try again?"
So far I've tried restarting phone, wifi, mobile data and even through a VPN, same result.
Other uses of the internet work fine.
Android 11, Samsung Note 10+ 5G

Turned it off a 2nd time, worked.

[sand kraken]

If i uninstall and then reinstall on the same deivce, do you think it will save my data

[sharp shale]

it's not recommended, since you might lose your account, but I believe it will save on android as long as you don't reboot your device or change your device id, or remove any files left after uninstalling

[lyric lodge]

It most likely wont, unless you have bound your account (as it recovers the data from said binds, not your disk). Support can help you recover it though if that happens.

[sinful yoke]

I’d say there is a 1% chance that it keeps your account as its happened before but its chances arent good enough, you’ll have to reinstall for the error you have
but support can help

[carmine hedge]

i have same problem as @sand kraken , tried to contact support multiple times, no answer... 😦

[sinful yoke]

please do not flood their inbox with your issue, it will take them longer to reply to yours
its generally 1-3 business days

[carmine hedge]

they replied, but when i send details about the problem, they ignored me for weeks... 😦

i even have logs screenshot, if someone could help... :3

[sinful yoke]

have you tried the solution I offered BaconLord? @carmine hedge

[carmine hedge]

yeah, reinstalled multiple times, did a soft reset on device, tried downloading from apkpure, it's like a curse... 😄

[hardy dagger]

what to do when youtube links dont work?

[gaunt heath]

help I tried selecting vanguard, main and submarine ship from my guild. I selected 2 shisp and when trying to selecting a 3rd ship it says I can only select 3 guild member support ships?? Also for some reason the submarine slot was unoccupied though I added a ship there before

I'm just testing out since the red circle ones are support ships from guild members

Whilst here all ships are mine

This is just confusing.

[normal ocean]

you mean now you lost the access to AL?

[lost cradle]

I just came back on the game for like after 6 months

Now my enterprise have a bar now what does it mean

[lost cradle]

Nice I didn't seen that

[lyric lodge]

#gameplay-help should be the location to ask next time though

[lost cradle]

@lyric lodge ok thanks man

[sand kraken]

I managed to keep the account after i deleted but it is now binded so i wont have this issue again

[cinder mango]

hey my account got frozen how do i get it unfrozen

[spring grotto]

You would need to contact customer support for account freezing/banning

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[spring grotto]

contact options for support

[cinder mango]

thank u

[junior shore]

whenever I try to do the daily guild contribution I get the message System error: 4:Not Ready Yet, is there any fix?

[queen anchor]

Hey how do i get my lost account back ?, Im actually forgot my UID and IGN because its been awhile since last time i play azur lane but i still had my gplay transaction receipt. :(

[livid lintel]

@sour fox

[sour fox]

clear data

and cache

@livid lintel

[livid lintel]

My phone crashed doing it

[carmine hedge]

I tried to connect my account to Facebook and now my save is gone

3 month progress is gone goddamnit

[quick crystal]

to begin with, did you log into the right server? the one you used to play on

[carmine hedge]

yes Amagi is my server

[blissful vigil]

there is a head-like icon beside the server that you played on btw

[carmine hedge]

There is no icon

[quick crystal]

and did you properly logged into your bound account?

[carmine hedge]

what the hell

How do you do that I just clicked on the logo

[blissful vigil]

did you also bind it to other acc like twitter or yostar? you can try those too

[carmine hedge]

I tried to do that

But then my progress was lost after that

[quick crystal]

when you're on the start screen, press the facebook button on the left, log in and chose the right server

[carmine hedge]

I did that

Still nothing there

[blissful vigil]

check if its the correct fb acc?

[carmine hedge]

its my facebook

[blissful vigil]

And if all else fails and you remember your acc details, you can try contacting customer support, yaru is online right now

[carmine hedge]

alright

[blissful vigil]

good luck then, the login through fb works for me though. I accidentally deleted the AL data yesterday(wanted to just clear cache) and have to login again by binded means and it worked yesterday

[carmine hedge]

How can you see that you are connected to facebook

LOL i don't want to lose 3 months of playing

[blissful vigil]

ingame? if you are logged in already it shows in the bind option ingame. I just logged in to my fb, open AL, click the fb icon and it get the bind account and I check right server to log in and just go in

the only different one is the yostar option irrc, it sends a code to your email that you have to type in.

[carmine hedge]

Everything is alright

[sinful yoke]

if you read our login guide, you would read that the My Character icon is local data only and does not persist if you reinstall the game

[sinful yoke]

please contact customer support for account recovery, your username is required for recovery though so please give them any and all names your believe your IGN was

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lyric lodge]

Guide probably should be updated woth server scanning, so you don't need to log in to every server to see which holds your account though

[normal ocean]

send the gpa number of the google receipt to CS and describe your issue in detail

[sinful yoke]

support will ask them for any additional information they may need

[queen anchor]

They already give my account back, im only give them the google receipt information and account server since its the only detail i remember. Im glad they response quickly

[median robin]

So...this is embarrassing. I have account information on 2 different servers since I had changed phones and taken a break for a few months. I didn't remember what server I was originally on so I started again on Lexington. Not that big of a deal, though I had ships from the Polaris event last year on the original server that I was kinda annoyed at losing. Now I find that there's a server scan option and my old information is still intact since I had bound my accounts.
Is there anyway to possibly..merge the two?

[sharp shale]

no it's not possible to merge accounts

[median robin]

blast...that's irritating. Bc I had gotten roughly to the same point I was at on the old server on Lexington, and had gotten some skins and 1 or 2 ships from the Dadelian event right before it ended.

So its either continue on Lexington as I have been or move back to the old server and buy the skins I can get again. None of them were event exclusive thankfully, just...money.

Thank you for answering though. I'm just frustated at myself really for not discovering this sooner.

[sullen crescent]

Don't know if this is the right channel, sorry if its not
But I'm trying to Whale buy some gems, last time I did so it worked fine, but this time it gives me this message, help please

[lyric charm]

I have a level 3 gold bulin that won't show up for limit breaking, anyone know why? I have tried turning off and on the Lv>1 button and the locked button

[sinful yoke]

are you logged into the google play store?

[sullen crescent]

Yes of course

Logged in, card is ready to go, latest update

[lyric lodge]

Its in a Hard fleet

[lyric charm]

That was it. Found her hiding out in 2-4. Thanks a bunch.

[ivory frost]

I see this every so often when doing my guild contributions. Is this a known issue?

[sinful yoke]

yes it is, and if you want to report bugs please post them in #bug-reports next time

[ivory frost]

oops, sorry wasn't sure if it was

[soft girder]

uh wtf?

[fiery wren]

So is this where I go if I accidentally deleted my account?

[sinful yoke]

what do you mean accidentally deleted? do you mean you lost access to your account without binding?

[fiery wren]

correct, tried binding it through the launch screen

and I think it overwrote my account

[sinful yoke]

ah okay

yes, thats the login screen

you will want to contact customer support for account recovery
I'd recommend making a new account on the new account you made so that you can tell customer support the account thats associated with your bind
ask them to merge the new account's bind into your original account and be sure to specify which is the accidental and which is the account you use

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[fiery wren]

Thank you!

[keen walrus]

how do i get help form support to reset my secondary password, they keep asking me to show the receipt but i dont have it so is there another way to confirm its my account?

[sinful yoke]

ask them, as we dont have that information for sure

[subtle niche]

so if i were to uninstall AL and reinstall would it still be 7.13 GB big or are there a lot of unneeded files included?

[unique briar]

I have any way to get my progress back? I started playing in August a bit, Washintong server, I opened the game with Google play app, but now when I re-downloaded, my progress was gone, I did not use an alternate way to initiate section

[lyric lodge]

@subtle niche It should be a bit smaller, yes

[lyric lodge]

Then you need to contact support for account retrieval, info is a bit up

[shy gull]

Hi, not sure where to ask, this. But are players allowed to play AL in an emulator?
I've been playing on my phone, but I don't think it can handle W13's plane hell.
To be specific, I plan to create a Virtual Box emulator using an Android OS from osboxes.org

[little basin]

Why not use bluestacks?

Or some other android emulator

[viscid root]

Hey, we can access our AL account from seperate devices using the Yostar account right?

Because I rather not bind it to my facebook.

?

Also why cant we bind it to google play?

And i much less loose my game data.

[normal ocean]

Yea, u have to bind ur AL account to YAS and then u could log in through that YAS in different devices

and u wont lose ur account anymore unless u deleted the YAS

[hardy spindle]

Hi I'm my account name is mik3 and I lost my account can u help me recover it

Hello can any1 help

[viscid root]

YAS is Yostar account then I am assuming. Cool.

Thankie thankie. Just wanna make sure i have it backed up.

Idk why you guys never added a google play thing for it.

[sinful yoke]

did you ever bind your account?

[hardy spindle]

Yes

[sinful yoke]

you still have access to the bind? as in the third party isn’t suspended, or nothing was hacked etc

[hardy spindle]

Yeah its binded but I think my twitter is binded to two accounts at the same time

Never mind I unbinded the other account

[hardy spindle]

Everytime I click twitter to login at the login screen it just keeps playing the tutorial

[sinful yoke]

can you try the server search button at the top of the server selection screen? @hardy spindle

[hardy spindle]

Where is that located

[astral harbor]

can i run the same azur lane account on two phones?

[sharp shale]

not simultaneously but yes

[astral harbor]

so not at the same time? gotcha thanks

[sinful yoke]

at the top of the server selection menu here

[hardy spindle]

It works thank u soooo much

[zealous flare]

Not sure if its appropriate here, I just came back from playing this game and I lost my account, it is binded to facebook and yostar account, now my facebook and yostar account is binded to the new one, is there any solution to retrieve my old account?

[sinful yoke]

@zealous flare can you try doing this as well at the title screen? (jump to the message im replying to)

[gaunt terrace]

Hey kawaakari do [e-mail] only reply on weekdays?

[normal ocean]

What is the issue?@gaunt terrace

[gaunt terrace]

Well, I want to delete my account 🙂

[normal ocean]

You could try to send the message again, maybe they just not receive it.

[e-mail]

this is the email address of the CS, make sure you send to the correct address~

[gaunt terrace]

ok thanks alot, whats CS btw?

[normal ocean]

Customer Support= CS~~

Not County Strike loool

[gaunt terrace]

Oo xD

[zealous flare]

I apologize I forgot to remove my message, I was just on a wrong server, thank for the help though.

[wide wyvern]

fixed

[runic oxide]

Well...my friend, he lost his account without binding Facebook or Twitter
I wonder if he can take his acc back, I have his UID

[worldly maple]

Help! I lost my account i binded it to my facebook and twitter but i cant take it! I only use one facebook account, like i use same account for facebook and twitter, its on server amagi username is uniquely72, i really wish i can get it back, just dm me up for the news

Im trying to disconnect it

Please help

[sinful yoke]

im a little confused by what your issue is, are you unable to find your account or did you overwrite your account with the facebook?

[lost lynx]

anyone know how to unlock the rest area in the dorm section

[worldly maple]

Overwrite?

You can clearly see the date of the day that i binded

It log ins with a wrong account, that account was like 2 years ago

Ims hari g a bit of information ill dm it to u

I dm'ed it to you mr tech because its sharing my info

[fiery spire]

😁

[quasi lion]

@fiery spireThis is not the place to ask about Fortnite.

[fiery spire]

i know was ajoke

[opaque ferry]

ummmm can someone please help me? I just downloaded my azur lane again and I can't seem to login

[quasi lion]

Did you have your account linked?

[opaque ferry]

I did on my facebook sir/ma'am

[quasi lion]

And you can't log in using that?

[opaque ferry]

it says its binded on another device

but I'm on the same device

[quasi lion]

I'm not totally sure myself, though when Kawaakari gets on they should be able to help out much better than I can.

[opaque ferry]

oh ok! just let me know if they are on thank you sir/ma'am!

@quasi lion (sorry for the ping) a friend help me, thanks for the helped tho. I was able to recover my acc

[buoyant hemlock]

Scuse me

I need some pretty big assistance

I binded the wrong acc on my azur lane through Facebook and I need to get that account replaced with my original one cuz there’s hella stuff on there that I cannot afford back if I lose it

[buoyant hemlock]

I know what my username and pass is, I just don’t have my UID for AZ

@quasi lion Aye, nvm I got in so all is good 👏👏

[stone geyser]

Sorry to be a bother but is there a way for me to unbind my yostar account into a new one, cus the one it's currently binded is a very old account and I'm currently using a new one

I really don't want to lose all of my progress cus of this so if theres any way to replace the account without deleting my progress I would be very thankful

[drowsy coyote]

Hello, one of the sortie for hard mode is missing escort fleet and I can't 3 star it since the escort fleet don't show up.

[stone geyser]

I really need help with my yostar account i really don't want to lose all the effort I put into it

[spring grotto]

@stone geyser If you need to change the account that your email (yostar bind) is attached to, you will need to contact customer support directly as they're the only ones who are able to edit those binds

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[spring grotto]

contact options for support

[stone geyser]

Ok thank you

[spring grotto]

No prob at all

[signal fractal]

Hi, I just reinstalled Azur Lane but I can not seem to Relog back in to my old account.
I have my account name as well as receipts or purchases I made for account too

[sinful yoke]

did you bind it previously?

[signal fractal]

I'm pretty sure I have, but I can't remember to what.
I have already tried through yostar account and twitter

[sinful yoke]

were you logging into the right server?

if you cant remember your server, press this button at the server selection menu

[signal fractal]

I was, I made sure to look through old messages and found I was on the Lexington server

[sinful yoke]

do you have your UID? (numbers, not IGN)

[signal fractal]

Lemme have a look see if I can find it

Sadly I could not seem to find it, new phone so bare bones on images atm

[sinful yoke]

have you tried pressing the server scan button? @signal fractal

[signal fractal]

Just did, all servers came back with "no data"

[turbid sluice]

So I have a weird issue where sometimes I log in and some of my ships are completely missing, and then I log out and back in, and they reappear. But when they are gone they are GONE. Out of my formations, classroom, exercise defense... I'm worried it will be permanent at some point

[turbid sluice]

It was replied back to me that it is a server connection issue and that my account is safe and secured

[gaunt terrace]

how do I check when I created my account?

[sinful yoke]

you can only check during the anniversary events in game

[gaunt terrace]

kinda weird tho but still got my problem solved

[sullen sky]

i have tried all the accounts i have but are all new accounts? .But can I still find my account by looking for friends? . But can't access the account via linked social media accounts

@quasi lion

seems to have the same problem as some of the people above

my twitter account has been linked to the game since 2018 but now nothing

@sinful yoke

[sinful yoke]

did you try the same solution as the people above by pressing the server scan button after logging in?

[granite current]

I left azur lane for awhile but during my leave my twitter account got suspended and now i can't log into my account after returning

[cunning juniper]

Anyone happen to know if the devs plan to unlock support for m1 macs at some point?

[sullen sky]

@sinful yoke i did but no data

[sinful yoke]

@sullen sky @granite current please contact customer support for account recovery

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[flint fossil]

I need some help recovering my account in jp server. Already sent a mail explaining everything in detail and only received automated reply in Japanese twice.

[spring grotto]

Unfortunately we're for the English server only and only have support contact for the EN servers. You can perhaps try using the Fan Community server (listed in #welcome) to see if they might have to workaround steps that could help you

[steady niche]

Just found out this account of mine got hacked since i didn't play this game for a month. How can I get it back

[sinful yoke]

did you ever previously bind your account?

[steady niche]

yes i did

i think i was in lexington server

or washington

[sinful yoke]

have you tried logging into it?

[steady niche]

yes

my current login

[sinful yoke]

definitely not the bind on the account then

do you have the uid of the account Cardio on.. some server

[steady niche]

i think i dont

but i did bind it

twitter

[sinful yoke]

it looks like a bind you made accidentally, not a bind to your original account

contact customer support for account recovery and they will help you figure it all out

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[steady niche]

alright

[stuck crystal]

anyone having trouble opening settings?

[gentle elm]

yes

[ornate field]

stuck at 99.35% when doing daily hard mode

make that every map
just tried opsi and it doesn't work either

[crystal quarry]

I am

[vast quartz]

@stuck crystal @gentle elm @crystal quarry hi may I ask what devices are you guys on?

[gentle elm]

bluestacks

[crystal quarry]

iPhone SE

[blissful vigil]

settings is loading forever for me too, I am on android

[stuck crystal]

happens on both MuMu and on my LG V30

[ashen valley]

So we should still be in maintenance right now? (facebook post is dated 4h ago, so there should be another hour to go) As I can access the game, done ingame and app updates, but cannot partake in battle. Loads to 99% then does nothing. This is both on and off wifi sources.

[twilit oasis]

It keeps getting stuck and idk why

[ashen valley]

I've got this issue too in OpSir

[blissful vigil]

I just tried opsi battle, works for me

[twilit oasis]

Im doing hard mode it keeps getting stuck at 99.35% stuck

[gentle elm]

wait what?, i just start doing commission and things

[vast quartz]

@twilit oasis can you send me your log please thanks

[sinful yoke]

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[ashen valley]

I also struggled to get the voice update done as well

[vast quartz]

@ashen valley Hello, is it downloading voice having problem or entering setting menu?

[ashen valley]

was the voice update within the settings menu. But I'm not 100% sure if that was an internet issue or not. As it was fine coming off the wifi, but all other devices are connected to it fine with no issues. So this could just be a complete non-issue

Hard mode loads fine. Will check OpSir after this sortie. OpSir still doesn't load. Not sure if Hidden Zone issue. Stuck at 99.43%

[muted bay]

<- reporting another hard mode loading stuck issue, me at 99.42%
Bluestacks 5, updated the non-mandatory update

[stuck crystal]

doing the google play store update fixed the settings menu not loading

[vast quartz]

@muted bay can you send me a log of getting stuck? thanks

[ashen valley]

The appstore update also took an unusual amount of time to update. 9 total updates done in <2 mins. Azur Lane update >10

[frank bay]

Azur Lane is a yuge app

[muted bay]

@vast quartz moved to my phone, same issue (already updated)
Realme phone running Android 11

[vast quartz]

thanks

just to double check, this is after update from game and not from updating in app store?

[muted bay]

from the (in my case) play store

funny thing is, battles work fine (at least hard mode) on my mumu launcher, where it didn't do the play store update yet

also means i couldn't access settings or get the new voice pack, etc.

[ashen valley]

fun one with mine. I couldn't access the settings menu in app until I updated from the app store

[muted bay]

yea these updates are causing an issue (can only speak for the android side tho)

[twilit oasis]

Sorry it took so long had to figure out how to debug mode

[vast quartz]

@twilit oasisthank you so much

just to confirm

[muted bay]

tldr:
seems like u can do battles just fine IF you don't update from the play store
BUT you can't access the settings/get the new L2D/voice patch
~ at least for android, based on testing with 2 emus and a phone with android 11; can't speak for iOS

[vast quartz]

what map were you guys getting stuck at

or what enemy?

[muted bay]

11-3 HM for me

[twilit oasis]

11-3 hard mode for me

[ornate field]

11-3 hard mode
ark royal meta
opsi
guild boss

[tawdry mist]

pvp

[vast quartz]

@muted bay@twilit oasis@ornate field@tawdry mist can you guys try repairing asset and see if it fix it?

it is in setting

let me know if it fixes it

[ashen valley]

NA NE sector B-obscured (rally point)
Ark Royal Meta
PvP

will try repair assests and report back

[vast quartz]

thanks

btw can you guys tell me what characters you guys are using>

[ornate field]

got the download prompt
immediately said the download is complete
still stuck

[muted bay]

sorry bud, gotta bail on this one
could play just fine if i don't touch the settings or update from the store

good luck to those doing asset repair

[ashen valley]

Vittorio, Aquila, Perseus, Drake, SanD, Pola. Heinrich, Jeanne D'arc, Mainz. Nagato, Taihou, Shinano, Roon, Helena R, Sirius

[twilit oasis]

Still stuck after i repair asset

[sage tusk]

Settings hangs on Bluestacks 32bit
Asset repair said 6.4mb
Game still hangs on settings screen

[last patio]

try play store update

[sinful yoke]

what characters are in your fleet?

[wet coral]

Welp stuck aswell

[muted bay]

don't, you'll be stuck loading at 99.xx% in battles

[vast quartz]

can you guys tell me your devices if you are stuck at 99.xx%?

[wet coral]

Redmi Note 8 Pro

[twilit oasis]

Monarch, enterprise, prinz Heinrich, roon muse, and belfast

[muted bay]

Realme X50 5G, Android 11
Bluestacks 5
-> stuck after playstore update

Mumu app player
-> plays just fine, didn't update from playstore

[ashen valley]

Repair asset has worked for OpSiren.
Ashes showdown works, however, I have lost 1 of my 3 help attempts due to having to close the game due to not loading
PvP is fine

Seems it was just an asset issue for me. Good luck with the other peeps

[sinful yoke]

both using heinrich and having an issue

[twilit oasis]

Huawei y6p

[wet coral]

I have the same issue without heinrich

I used Hermes - Cassin / Hermes - Down , got the issue

[ashen valley]

guess you can say Dishwasher broken? 😆

[last patio]

... and i also just got a loading stick. 98.58%, daily challenge tactical training aviation, fleet was warspite, illustrious, repulse, laffey, sandy, javelin. samsung galaxy tab A 8" 2019. after playstore update. @vast quartz

[deep narwhal]

I have the same problem, when loading into a battle, I get stuck at 93%

[ornate field]

samsung a71

[coarse basin]

Hi, entering Options after latest update makes the game stuck on Loading. Just FYI.

[last patio]

that can be fixed by doing the appstore/playstore update, but that'll give you other bugs

[coarse basin]

Oof

[frank bay]

Staff are aware and working on it right now

[sage tusk]

You should probably stop suggesting that people run the playstore update, I feel like most people would rather play the game than get in to the settings

[slim ravine]

I've had the issue with downloading the Play Store update causing battles to hang and certain characters to not show art when set as secretaries - but doing an asset repair from the setting menu has cured the problem and I can play normally again...

[sage tusk]

So after my first asset repair (which was 6mb) I still could not access settings
I ran the play store update, 600mb, now I can access the store but battles hang at 99.XX%as well as other bugs like no secretary
I ran the asset repair again, 451mb, which has not seemingly improved anything

[last patio]

asset repair has fixed the battles hanging issue for you @slim ravine?

[sinful yoke]

what device are you using

[raw zinc]

cant enter setting

[slim ravine]

Yes- also my secretary is visible again - but my asset repair prompted a 400+ MB download.

[raw zinc]

keep showing manjuu loading

[sage tusk]

Bluestacks 32bit

[slim ravine]

I'm on Android

[sage tusk]

it's Nougat OS

[slim ravine]

Yes

[sinful yoke]

to be fair, we know the fix for settings issue, not the battle one which we need input on, if you message here we tend to assume you are willing to help us sort it out as this is a technical support channel

[sage tusk]

the fix for the setting issue is the cause of the battle issue

[sinful yoke]

if you want to report a bug provide a few details then go on your merry way, ➡️ #bug-reports

I am aware

we still need input for the battle bug

[ashen valley]

When you scroll far enough down, but didn;t notice a bug report tab

But either way, an asset repair dealt with my issue

[tawdry mist]

everything seems to be working properly for me after asset repair

[sage tusk]

then feel free to ask for my input, why are you replying to me addressing someone else who was advising in this channel?

[last patio]

i'm having an issue with doing the asset repair. it says 450-something MB needed to download, but after a few seconds at 0% it goes straight to game about to quit, please restart. and the log screen shows some 404s

[oak light]

One plus 6t. Stuck in loading screen after app store update

[slim ravine]

I did not get that - I had a similar sized asset repair download, but it progressed normaly )took about 5 mins) then quit and restarted just fine. Sorry to hear this did not work for you 😦

[sage tusk]

are you on an emulator or some other mobile device?

[last patio]

the 404s are on an actual device

[slim ravine]

Im playing on a standard android phone, not an emulator.

[sinful yoke]

try restarting your phone and try an asset repair again

[sage tusk]

running asset repair on bluestacks is just quoting a ~450mb repair each time but after a restart a new repair still quotes the same

[vast quartz]

can you send me a log of it also? thanks

[last patio]

will do after restart

[soft hawk]

Anyone else have this problem?

[frank bay]

Try asset repair

[ancient lotus]

help im on bluestacks and got an endless loop in settings.
tried asset repair but it said "No Exception"
thanks

[wet coral]

@sinful yoke I dont know if this info will help, but my friend that did the app update on IOS dont have the issue

I have the issue on Playstore me

[last patio]

try #game-news , though doing that will give you other bugs

[ancient lotus]

the sortie bug? no thanks

[sinful yoke]

this is helpful thank you

[last solstice]

anyone stuck at the build screen? Just says loading all the time

[soft hawk]

Still nothing, I guess I will reinstall.

[frank bay]

Just wait tbh

[sinful yoke]

can you try an asset repair? @last solstice

[frank bay]

There’s lots of bugs right now

A fix will come sooner or later

[last solstice]

I tried it, downloaded and restarted, but same thing happens

No worries just wanna check, but yeah seems there are a few issues

[soft hawk]

Reinstall will be quicker, I can't even sortie right now - it gets stuck at 98%. If it works - good. If not - I will wait then.

[sinful yoke]

what device are you using and can you take a log mode screenshot of it please?

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[frank bay]

There’s a 100% chance a reinstall won’t fix anything

[west crest]

Would downloading the update from the Play store cause problems after downloading the update from the client?

[sage tusk]

currently, yes

[last patio]

yes. downloading the playstore update causes the battle loading issue.

[last solstice]

iPhone 10, I just started another repair gimme a bit to paste the ss

[carmine hedge]

I just came here for this, seems to be an issue with everyone... It's the playstore update that did it, fixed settings but battles lock at 98.77%

On bluestacks 64 bit

[jagged dove]

hope this helps, my android phone (pixel 2 XL running newest android OS) updated on google playstore and is running the game fine but bluestacks 64-bit (emulating Pixel 2 XL) is stuck with the battle loading 99% bug after updating from appstore, asset repair didn't fix, confirming the asset repair download instant completes and tells me to restart game, battle loading bug persists

[sinful yoke]

iphone what? and no worries

[sinful yoke]

#known-bugs

I would also like to remind that bluestacks is not a device, it emulates a specific android device which you can find its details in settings

[unborn walrus]

The settings menu is a loading trap

[last patio]

#game-news, though doing that will give you the battles loading fail instead

[carmine hedge]

[frank bay]

Yeah for BlueStacks please advise which device it’s emulating by checking BlueStacks settings

[jagged dove]

better the settings fail than the battle loading fail, imo

[carmine hedge]

it's emulating same as my phone, galaxy s10

[worthy ivy]

When I hit settings has a notification I get this.

[strong kraken]

Huawei MediaPad M5. Cant even login after updates

[jagged dove]

my bluestacks 64-bit is emulating my android phone, Pixel 2 XL

[carmine hedge]

ill test on my phone now

[carmine hedge]

and the known bugs fix on both

[ionic sluice]

so I didnt go in game, but do the store update first
after finished the update, in-game did another 560ish mb update, everything works fine
BS latest ver, emulating samsung galaxy s8+

[sinful yoke]

[jagged dove]

is this possibly an android OS version problem? since my pixel 2 XL is running the newest OS but I assume the bluestacks 64-bit emulating pixel 2 XL is not running the newest OS version

[sinful yoke]

so far it seems to be android only yes

no idea about version

[carmine hedge]

oki, tested on my s10 phone too, same battle load issue, hmm

it also failed to log in the first time I tried, but still got through

[jagged dove]

just a suggestion since my phone pixel 2 XL runs the game fine after playstore update but bluestacks has the battle load bug

[last solstice]

@sinful yoke apologies for sm reason i just cant activate the debug mode, doesnt show up

[hollow python]

Same with my Device

[last patio]

#known-bugs

[sinful yoke]

you use 2 fingers on the left to swipe and one finger on the right holding down

[carmine hedge]

I actually do have a phone software update

[ancient raft]

anyone get stuck on the loading screen? was doing OPSi stuck 99.22% already rerun the game

[carmine hedge]

If this fixes it, I guess we might find an issue

lol

[sinful yoke]

#known-bugs

[last solstice]

yeap not sure y its not showing for me :/

[devout raptor]

anyone having this problem

[last patio]

#known-bugs

[devout raptor]

k

[worthy ivy]

Yeah I got the same problem

[ancient raft]

already uodate the game already in the app store and still stuck on the loading screen

[sinful yoke]

did you read the message?

app store update was not referring to 99% sortie bug

[twilit gulch]

Help please? Cleveland turned into white screen and other ships are empty backgrounds

[carmine hedge]

that seems like a bluestacks render issue

[last patio]

if it could help, i can stream a scrcpy of my tablet trying and failing the asset repair

[carmine hedge]

maybe asset repair would more aptly suit you

[gaunt terrace]

So reinstall or wait

[sinful yoke]

if nothing else works, you may

[carmine hedge]

reinstall won't fix a bug like this, since it's universal to android it appears

[gaunt terrace]

Well guess I wait for updates

[blissful vigil]

I think the repair assets button is broken, I pressed it and it says it needs to download 451mb to repair after checking. I press the confirm button and it is somehow finished in an instant. I restarted the app and press the repair asset button to check again and it says the same message that it needs 451ml to fix it but it dont seems to download the fix since it finish in a instant again and if I do repair asset check, it shows the same message again

[gaunt terrace]

Game broke completely for me

[jagged dove]

hm, I don't think asset repair on my bluestacks 64-bit (emulate Pixel 2 XL) is actually downloading anything since the download instant completes for the asset repair, I've tried several times and it's always instant download finish

[sinful yoke]

can you send a screenshot of log mode at the screen where it says it will download 451mb of files? thank you

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[carmine hedge]

AiriSDK

whatever that is..

compilation failure

?

[sinful yoke]

login with your bind on the left side of the screen

[sinful yoke]

no need to figure this out, we’ve found the solution for this specific error and it is in our tech support FAQ

[strong kraken]

oh wow. login with twitter worked on 5th try. thanks

[sinful yoke]

sometimes saying something makes something work

[misty oracle]

what's the actual size of the update?

[last patio]

that happened to me too @misty oracle, it actually took till about 1.6-1.8 (didn't see the exact amount)

[blissful vigil]

cant get the thing in the vid to show up, it keeps bringing my top bar of phone notification whenever i tried it

[sinful yoke]

make sure you have one finger on the right side of the screen, I believe it prevents the pulldown

[full violet]

is it fine to repair the 451mb file?

[sinful yoke]

it wont do anything

[full violet]

oh ok

[glossy condor]

Getting the 451mb issue, Pixel 2 XL as well

Native, not Bluestacks

[blissful vigil]

I put my right thumb on right side of screen this time but the phone notification still got pulled down

[last patio]

try holding right side with one finger and pinching left side with 2

[carmine hedge]

Ok, phone update didn't fix the issue, trying asset repair, sat at 0 for about 10 seconds, went to 1% then jsut said complete lol

[blissful vigil]

thats what I have being trying for the past 2mins

[carmine hedge]

the log says 404 not found

the assests can't be accessed to download

hmm

[sinful yoke]

if you can send screenshots of those logs that would be helpful im sure

[soft hawk]

Guess what? It actually helped.

[misty oracle]

99% stuck on loading screen known?

[last patio]

@sinful yoke this is a screenshot some of the 404s as well

[sinful yoke]

we have a few right now just in case

[sinful yoke]

#known-bugs

[sinful yoke]

can you try sortieing with a fleet of different ships?

[misty oracle]

different fleet works

[sinful yoke]

are you able to remake your original fleet and see if it works then? @misty oracle

[misty oracle]

like move my fleet 1 to like fleet 3?

[carmine hedge]

hmm, specific boat issue? My issue is happenin in OpSi with.. Nagato, Shinano, Hiryuu, Kitakaze, Ayanami, Suzutsuki

hmmm

[sinful yoke]

you can remake in any fleet number

we suspected before, but no correlation now we are just experimenting

[misty oracle]

@sinful yoke doesnt work

im gonna remove ship 1 by 1 see if it fixes it

[frank bay]

Here’s a wild idea: What if it’s the gear not the ship?

[misty oracle]

@sinful yoke removed taihou and it works

[sinful yoke]

it might be the ships that are having cg issues right now

[last patio]

reproduced the battle stick, bottom of the log says this:

Warning: The referenced script on this Behaviour (Game Object '14') is missing!
Warning: The referenced script on this Behaviour (Game Object '14') is missing!```

[sinful yoke]

are you able to visit taihou in dock without issue?

[misty oracle]

she's invisible XD

[sinful yoke]

that seems to be it

do you have other ships in your dock that are invisible? can you try sortieing with them if yes

[misty oracle]

hiryuu invisible too n it gets stuck on 99 too

[carmine hedge]

lmao she is invisible

[lavish reef]

i found helena who was invisible

[carmine hedge]

my babby hiryuu nooo

[lavish reef]

and in unicorn ther e was just a white square

[carmine hedge]

nagato invisible as well

it delete all my botes

aaaa

[frank bay]

There seems to be a correlation between broken CG and load screen bug then

[carmine hedge]

Izumo invisible

[lavish reef]

btw the PR is broken too

[carmine hedge]

thing is I use all of these in opsi

yeah, all PR

[blissful vigil]

finally manage to get it to show up

[last patio]

laffey retrofit invisible, but laffey normal shows up

[sinful yoke]

can you please try using them in sortie and if it does not work with them please say their names in here

[misty oracle]

@sinful yoke agano was visible and when i broke her through 105 she went invisible 😮

[brittle grail]

I was having the same issue, but after doing asset repair it works now?

[hushed bloom]

Helena was missing art in equip-selection screen, sortieing w/ her in fleet causes freeze on android for me as well, already patched and optional updated and repaired assets

[muted bay]

lol i also checked, my taihou and langley assets are missing
so in short, it seems like:

store update bonks assets -> tries to sortie -> gets error due to being unable to load ships due to missing assets -> the stuck at 99.xx% issue

[carmine hedge]

I sortied with Suzutsuki and Shinano and it let me in

seems the game crashes with the botes it can't connect to

the blank CG ones that can't be repaired

[sinful yoke]

yes this is how it seems to be

[lavish reef]

i sortied with a full Iron blood fleet and i got the infinite loading

[carmine hedge]

Formidable too

[undone knoll]

Think that the issue started because user update ingame patch first then after encountering infinite load in setting they apply Playstore update which caused issue

[carmine hedge]

[undone knoll]

Because users who update from Playstore first then do ingame patch are fine

[glossy condor]

Not 100%

[carmine hedge]

Yea i think so

[glossy condor]

I know users who got broken settings the updated play store

[last patio]

sortied with a fleet of ships whose cg's load in dock, battle started no problem

[misty oracle]

i'll check my phone

[hushed bloom]

I think speculating on causes isn't really going to be productive in here, just stick to reporting symptoms and listen to kawa

[undone knoll]

So if your net is fast, a reinstall should fix tbh

[misty oracle]

seems to be the case actually......

update game first patch was only 56MB

update playstore first then ingame = 500+MB

[glossy condor]

Scratch that

[blissful vigil]

I dont have the battle issue after the playstore update myself, I did ingame update->playstore. But 1 issue I encountered was I cant see the ship in acquisition screen, I can hear the voice, see the text but I see a empty spot on where the ship should be.

[glossy condor]

Yeah, issue seems to be in game update then play store update

[carmine hedge]

Missing CG is what is causing the problem

[glossy condor]

Or there is a stronger correlation at least

[carmine hedge]

at least that's how it appears

[last patio]

have you tried sortieing with a ship that's missing a cg in the dock? that seems to be the cause of the battle loading issue

[sinful yoke]

if a ship is missing its cgi in your dock please try sortieing with it
if you cannot sortie with the ship, please let us know which ships

[last patio]

i can make a list of all missing cgs in my dock if it helps?

[carmine hedge]

well I know for starters, the PR ships cause a problem

[long solar]

I checked. Got infinite loading. But I only tried with littorio

[sinful yoke]

it may help yes

[last patio]

ok, working on it now

[muted bay]

to add to that list:
Taihou, base Langley, and Houshou

[misty oracle]

try restarting game btw there another update

it's seems to be the missing asset

[carmine hedge]

update fixed it for me

[broken wing]

I can't see my Saint Louis.Essex Laffey and other ship

[carmine hedge]

486mb update on restart

[sinful yoke]

so far it seems that there are users that have different unusable ships compared to other users, so please say what ships dont work for you on a separate user basis

[carmine hedge]

that sound about the size it was supposed to be hmm

[last solstice]

Latest app store update fixed for me as well, can build ships now

[sinful yoke]

hotfix fixed settings loading bug

[ancient karma]

My settings won't load

How did you fix it

[lavish reef]

i found helena and unicorn but after i repaired the assets packs they were ok

[misty oracle]

@sinful yoke after restarting game n downloading the 486MB patch it works

exactly same fleet that was getting stuck

[sinful yoke]

[lavish reef]

yeah same

[long solar]

ah fixed on mine as well after the new patch

[blissful vigil]

i have not tried but I can see the cg in the dock though, it was missing on the acquisition screen, dock seems fine, currently downloading the new update

[carmine hedge]

the update they just added fixed the CGs

and the sortie with the previous boats went through

[ancient karma]

OK I finally got the patch on reload and settings is fixed

[sinful yoke]

[lavish reef]

looks like everything is getting sortied out

[broken wing]

Finally Fixed Yeah hey

[ancient karma]

I have a lot of crashing issues on my android chromebook how do I send the specs and report it. It not tied to this update!

[sinful yoke]

im not sure how to get the specs of a chromebook but I am sure you can find the specs (or find how to find them) on google but typically chromebooks are not suitable at all to run azurlane and typically dont meet the requirements

[jagged dove]

yea, the patch fixed the battle load bug for my bluestacks 64-bit as well, game can enter battles now

[last patio]

new patch fixes bug? does this mean i don't have to go through my entire dock cataloguing missing skins?

[sinful yoke]

fortunately yes

[last patio]

phew. i was only 18 ships in, out of >400

would've been there a while

[jagged dove]

kudos to you for being willing to do that

[scarlet terrace]

Alright, thanks for the rather quick fix

[last patio]

^ \o/

will skim through dock looking for missing cgs after hotfix just in case

[ancient karma]

Thanks for the response. My chromebook flips into tablet mode and runs apps like a tablet. I've been able to run more than 90% of things that I could on my phone.. this game runs pretty good but likes to crash between battles when farming, hopefully a future update makes it better.

[frank bay]

https://chrome.google.com/webstore/detail/cog-system-info-viewer/difcjdggkffcfgcfconafogflmmaadco?ez_cid=CLIENT_ID(AMP_ECID_EZOIC) will show you most stats that matter

Shows CPU GPU RAM and CPU usage

It’s a bit old but should still work

[ancient karma]

It's an i3 with 6gb of ram. Should have all the power needed

[frank bay]

Yeah but Azur Lane is meant for ARM devices so it sounds like it’s having to emulate ARM real time which can be taxing on CPUs

[ancient karma]

It could be. The transition screens move very quickly between battles

The crashes are pretty random

[frank bay]

I get occasional crashes even on my iPhone programs just being programs

[ancient karma]

I don't have issues on phone or bluestacks. Crashes are very rare on both

It's to bad the game doesn't have a performance mode or compatible mode for wider compatibility like other games

[frank bay]

That would be the 30 FPS mode

[last patio]

can confirm that all skins of my 421 different ships do now properly load. good fix 👍

[gaunt terrace]

[dusky fossil]

hi tech support team..

im not sure if this is bug or not , but my notification about commission & class done didnt pop up ( didnt appear ) when it's done despite i set them on both in game setting & app setting..

please help.

hello ??

[flint sun]

I’m still unable to load into battles after the iOS store update. The meter gets stuck at 98-99%.

[vast quartz]

try repairing assets, it should fix it

[flint sun]

Oh cool, I’ll give it a shot

[left quest]

I'm also not receiving push notifications when my commissions are completed, the update installed automatically early this morning, on Android. Just tried to repair assets and they're still not showing up.

[steel raven]

Even after repairing assets the sortie loading screen still gets stuck on 99.12% My phone's model is a Samsung Galaxy A20 on Android version 10

[winged belfry]

Repaired assets but still ran into the loading screen bug. Device used is Samsung Galaxy A10s.

[graceful pier]

Same as the above, repaired assets and no go after doing the Play Store update. Android 10

also, characters are not appearing in the dock

Repairing assets says it needs a ~400MB update but then finishes instantly

[random wraith]

Game be crashy, man

[graceful pier]

yea, and now its crashing every few minutes

[random wraith]

Last time was right after a fight, SamsungS10, Android 11

But I had crashes when coming back to it after the game was minimized

[graceful pier]

They just pushed an update, lets see what it does

woohoo, back in business!

[vast quartz]

@graceful pier @random wraith @steel raven We added a new option in Setting where you can clear assets data and reinstall the assets, this should clear any problem with aseets repair. Do note this will require a large amount of download and should be used at a final option.

[graceful pier]

cool, restarting the game after this latest update seems to have resolved everything

and it now passes the integrity checks

[vast quartz]

nice

[graceful pier]

thanks a bunch!

[random wraith]

I didn't do anything yet but I got a patch, will update later

[graceful pier]

Hmm got 2 random crashes while playing still, will keep an eye on it

[random wraith]

Patch didn't help, I'm redownloading assets now

[thick temple]

Yeah I've had a couple of crashes after the update.

[steel raven]

It finally loads into a sortie

[random wraith]

It closed during the download when I wasn't looking. I'm starting to think this is not an asset issue but I'm no expert

[graceful pier]

Yea just had 3 crashes in a row, 2 of which before the game even fully loaded

appears to coincide with commissions finishing

within a few seconds

my guess is the notification trying to send is crashing the game

[random wraith]

Oh yeah I don't think I had notifications since the update

[graceful pier]

Mine havent worked yet today

and i just realized the game crashed each time a commission finished lol

[random wraith]

Ok I put food in the dorm, next notif should happen in 19 minutes, if it doesn't crash until then, I guess we'll have a winner

[steel raven]

mine just crashed

[steel raven]

I think your right

[spring grotto]

@graceful pier @steel raven Do both of y'all mind telling me the brand and model of your devices and OS version? I wanna give it to staff when they come back online for the crashing issue

[graceful pier]

Samsung S21 Ultra, Android 11

[steel raven]

samsung a20 android 10

[spring grotto]

Got it, thank you

[graceful pier]

[tight fossil]

My game won't load up to 100% when I go to battle help!

[spring grotto]

Please try fully closing and re-opening your game to make sure you have all the hotfixes installed. If you do, please install the new update on the App/Play Store and try the new "Clear Asset" option in the settings menu

[random wraith]

Ok so, a crash happened right as a notification should have been sent, no crashes happened between then and my last post 19 min earlier

The notification didn't appear btw

[spring grotto]

Yeah, it seems like push notifications are causing them right now. Staff are gonna be looking into it

If you'd like, you can try turning them off in the settings menu for now to see if it makes it stop until it's investigated

[random wraith]

During that time I even minimized the game and came back, let the game run on screen lock, which throttles performance and it didn't crash

[left quest]

It's not crashing for me, but I'm still not getting notifications when tasks complete

[random wraith]

Guess I'm playing with notifications off for a while, thanks, ImAToasterStrudel and Slothstronaut 👍

[left quest]

I just repaired assets and it pulled down files, I have a commission ending in about 9 minutes, I set a timer to see if I get a push notification

[spice vortex]

ah, so push notifications are bugged, am I gathering that right

[spring grotto]

Yeah, they seem to be having some issues right now

[spice vortex]

alright, was kind of mildly going crazy because I wasn't recieving them even after repair

[left quest]

Still no push notifications for me, I'll just be patient since it's now a known issue

[random wraith]

At least they don't crash the game for you lol

[spice vortex]

can't crash my game, if I don't recieve them

[random wraith]

They crashed the game instead of popping up for me

[spice vortex]

oof

[random wraith]

I didn't get them either

Now they're turned off, we'll see how that works

[left quest]

I'll see if it crashes for me if I'm in the game when notifications are supposed to go out, I have one due in about 12 minutes

[random wraith]

A commission just finished for me with notifications disabled, no crash

[left quest]

It crashed on me the moment the countdown hit 0:00 (notifications enabled), so add me to the list whose game is crashing when it attempts to push a notification

[olive onyx]

if i made progress without account, if i make a account does it get stored on there?

[random wraith]

Yes

[tardy totem]

I got no idea what caused this, never happened before

[random wraith]

Disable notifications, they cause crashing for some people rn

[lyric lodge]

"Some people" prob being the ones that got the store update. Mine work fine, but I didn't get the clientupdate... or do some who did update have it working proper?

[forest phoenix]

hello, i was reinstalled my AL and i just realized my twitter account that binded to the game was deleted by twitter after being suspended for months

and also i don't have any yostar account

how do i recover my AL account?

[carmine hedge]

Hi, I updated to the new client from the play store and it works fine on my phone (galaxy note 10+). I did the same on Nox on my pc and the loading screen ALWAYS stops at 99.80%

[random wraith]

I did get the update from play store

Kinda wish I didn't

[hollow python]

I try to Reformat my Phone the Problem has been Fixed

[carmine hedge]

Reformat a phone to play a game? LOL

[spring grotto]

You'll need to contact customer support at [e-mail] and they'll help you get it recovered

[neon umbra]

My game kept refusing to update in-game even though I already updated it via the store

can anyone help?

it kept giving that

whenever I tried to reset, the bar kept flashing stuck at 1 for a few seconds before the popup happens again

[spring grotto]

Hm...can you try using a different network connection (such as mobile data or wi-fi), restarting your network router, or using a free VPN? Just to see if it bypasses that issue

[hollow python]

Yeah It's Working Currently I'll Download the Assets Right Now

[neon umbra]

Nope, none of those work

it kept getting stuck at that point

[spring grotto]

You tried all of those options already?

[neon umbra]

yes

[hollow python]

I Suggest to you Try to Reformat your Phone if the Problem still Ramain

[neon umbra]

before I actually got here (well, except for the VPN which I just tried, but no biggie)

[neon umbra]

I better not lose any sort of data doing that

[lyric lodge]

Farly sure the "failed to update" requires a reinstall (dont format your phone though)

[carmine hedge]

Reformatting your phone means your phone is reset to factory settings, default, you lose everything @neon umbra

[spring grotto]

You could try waiting a while to see if it clears up naturally in the case it's a temporary network issue or as Hassat mentioned try to reinstall

[hollow python]

First Back up your All Important Data and Bind your Account on YAS Facebook or Twiter

[neon umbra]

huh, since I can ask here if any issues arise with my account (I don't fancy losing my 400+ shipgirl account, but I binded it anyway)

[hollow python]

I see

[neon umbra]

I

I'll try the uninstalling thing first

[hollow python]

but that's my Suggestion only

[hollow python]

Yeah try it

[carmine hedge]

The reinstall worked on my Nox (pc) it works fine now

[proven scroll]

i have issues where some characters art are missing, i tried to repair assets but didnt work

[neon umbra]

so, uh, I reinstalled, how do I get my previous account back?

@spring grotto

[carmine hedge]

log in with your account (twitter/yostar/facebook)? @neon umbra

[neon umbra]

yep, works now, thanks a lot!

[cunning topaz]

my client is restarting on its own while I was farming some stages. Its a known bug?

[lyric lodge]

Did a commission finish? If so... yes.

[random wraith]

I'd just like to add that the game works flawlessly on Noxplayer with Android 5, with the same Play store update and notifications on. I'm baffled.

[tidal stirrup]

it's more of a convenience matter, but ever since the update(play store + ingame download) i no longer receive push notifs from the game. i tried playing with every game and phone setting. still nothing. i also tried repairing assets and l2d.

[lucid steeple]

Hey guys I need some help, I uninstalled and reinstalled the game on my phone due too the bug I thought it was my phone doing it and wont let me get my account back. i have it all linked to my social media but when i tried to fb log in it took me through the tutoria?

[random wraith]

did you choose the right server before logging in?

[lucid steeple]

no...

if i still go back and choose my server would it fix it? i sent yostar an email just incase

[random wraith]

i think if you already logged in, you only need to choose the right server

assuming you didn't reinstall the game again

[lucid steeple]

I had uninstalled/reinstalled and tried to log in, it put me in avrora when i was in Lexington

[random wraith]

ok, if you restart the game and choose lexington before doing anything else you should be good

there should be an icon next to servers you have some progress in

[lucid steeple]

Got it fixed, thanks for the help ❤️

[random wraith]

no problem

[rich oasis]

Hi all, Ive suddenly been stuck with loading screens for Battles. I can log in and do just about everything except for entering a battle (eg: exercise or campaign). The loading get stuck at 97-99%.

Is there something wrong with server or my phone?

[lucid steeple]

someone in bug-reports said Options - asset repair fixed it for them

[rich oasis]

I tried running that and didnt work. Im currently trying to clear and repair it

[waxen spruce]

Is it for the boss fight?

Same

[sinful yoke]

please repair your files

[waxen spruce]

Thx @sinful yoke that did the trick

[random trench]

hi, sorry for intruding but.. i come across this weird issue where certain characters simply vanish on home screen or in listings.. i got two updates in game and one from play store. tried to repair the game asset does no luck.

[waxen spruce]

That looks like a update situation when an event or something 1st comes out, bc that would sometimes happen to me but wouldn't last long