tech-support

[carmine hedge]

I’m just trying to figure this shit out

Because

If I linked my account to the new save by accident somehow

I’m going to be pissed

I’m trying to check

[spring grotto]

If you had linked your previous account via email/Yostar, you wouldn't be able to bind it to the new account. So no worries about that

[carmine hedge]

Wonderful

Right now I can’t even open Azur lane where my old account is so I’ll let you know when I get to that

I’ve probably just make some small mistake but it’s scary to say the least

I say phone

Device

Hypothetically

Because I am using bluestacks

It’s two different bluestacks devices

I can’t fucking get on my old account

It won’t fucking boot

I linked my account

I don’t get

A single

Login screen

All I got was verify email

It let me verify my email

Now I’m on some new account

With my email of my account linked

If you had linked your previous account via email/Yostar, you wouldn't be able to bind it to the new account. So no worries about that
@spring grotto

I don’t think this is accurate

Because it binded

It’s totally binded

If I could open it

Either I’ll have my account

Or it’ll be gone

I got the boot

Might’ve been servers

Sorry man

and it's all alright

I just couldn't see the servers because bluestacks wasn't booting

sorry for everything

thanks

[ivory osprey]

Is there a way to check account's UID?

[sharp shale]

someone else's or your own

[ivory osprey]

Like, i played Azur back in 2018, and now i cannot get on my account 🤣

I definitely know it exists, and i've linked it to the Yostar back then

There should be the way to find it

Because in game right now i found it

🤧

[ivory osprey]

I think the way you log in also changed

Like, none of my accounts, even apple id account

They do not have anything on Sandy

[carmine hedge]

I’m kinda confused about this! Can’t click or press the boxes! Did I already done this before or something

[sharp shale]

click here

@carmine hedge if you did it last year, then the only thing new from this event is the gear skin, click on the box that says "Tap here to get bonking, bulin!"

[carmine hedge]

Thanks!

[proud cipher]

I just spent 5000 oil for the Operation Siren Data Logger and nothing happened:

[brave maple]

You have to go into the OpSi storage and use it there

[proud cipher]

Thank you! Didn't know I have to use it.

[smoky cove]

I accidentally binded my YoSTAR account to a blank account

Can someone tell me how to unbind so I can bind it to my actual account?

[sharp shale]

you'll need to send an email to yostar customer support to unbind your account for you

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[smoky cove]

Okay thanks, what's estimated reply time?

[sharp shale]

1-3 business days afaik

[smoky cove]

Ugh

Okay

[teal nebula]

omg i am having the same problem right now

[teal nebula]

[e-mail] is this the right email?

[placid storm]

it's [e-mail]

[teal nebula]

thanks

[surreal zenith]

For the love of god, please include the autosearch function next time you update.

we are already lag behind in terms of the TB mute button

[cloud lava]

woof wrong room hahaha

[edgy tree]

How do i log in with my Yostar bind on a different device ?

[sinful yoke]

check the pinned messages for a detailed step by step on how to @edgy tree

[edgy tree]

alright i will try what it says there, for the step where i press the yostar button on the login do i need to generate a new verification code ?

[edgy tree]

Nvm mind i went ahead and it works

[deft crypt]

hello, did anyone else got a problem with OPSiren daily missions not appearing today ?

[tardy wharf]

Make sure you've already entered the ports this reset

[deft crypt]

I have found the problem, today (unlike the previous days) the red exclamation marks did not appear over the ports with available missions

is this a bug ?

[subtle glade]

Has anyone had an issue with coins not spawning in the merchant? I have a level 10 merchant and have received no coins in about 6 hours.

[abstract kettle]

I got a question:

Can you delete your account?

[sharp shale]

well yes

[abstract kettle]

I mean like can the mods remove them?

[sharp shale]

mods in this server? no

[abstract kettle]

I mean by tech support

[sharp shale]

Data Retention: We will retain your information for as long as your account is active or as needed to provide you services. Please contact us at [e-mail] if you wish to delete your account permanently from our systems. Please be aware that we will not be able to delete any content you have shared with others or with social media sites.
https://azurlane.yo-star.com/#/privacypolicy

[iron tiger]

Hi, I lost access to my account,who can I contact?

[brazen gull]

I can't launch the game and keep getting errors when trying to login from my facebook but I haven't connected any of the other accounts to mine...I've tried uninstalling and reinstalling 3 times..

[carmine hedge]

hey i got this issue that i rediscovered my higher lvl account and i wont be needing my new fresh one. its both binded to the same facebook and i just wanna delete it from the servers...how can that be resolved?

[weary hazel]

Bought the 4.99 pack it said purchase all set but never got the 600 gems 😕 and I can show purchase history if need be

Account is LaeLi

Just bought another one and it went through

I just tried to buy it again and it took my money again and no gems can someone PLEASE help

@scenic raven sorry for the tag but I’m a lil peeved as it’s one of my fav games

[scenic raven]

I’m not staff, no mods are staff. You’ll have to contact yostar support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[weary hazel]

Ah ok ty

[last oasis]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[last oasis]

@ruby snow

[carmine hedge]

Scammed

[tiny crest]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[tiny crest]

anyone knows how i can get my uid without beeing able to log in since i need it for the support?

[sinful yoke]

you dont need it

you can tell them you dont have it

[tiny crest]

perfect

[tardy ledge]

can AL be played on devices with custom ROM?

Idk where else to ask, someone actually made this question in EN Community server

[sinful yoke]

woudnt recommend

[stoic crest]

Is there any way to see the date in which an account was created?

[sinful yoke]

the only way to see it is during the anniversary

[vague crypt]

I'm having trouble connecting with wifi but not with mobile data. Am I correct to assume that the problem does not lie with Yostar but instead my internet provider? Even it other internet required applications works?

[ionic creek]

the twitter account i used to bind was suspended so how do i rebind it to a valid twitter account? or do i have to bind it with yostar account now and leave the dead twitter account bound?

[sand lion]

how do i unlink yostar account

[charred orbit]

I keep getting this error as I am starting up the game, my internet connection is fine and stable... what do I do?

[iron citrus]

One of my friend failed in the choice of the server (coz he just start the game) and he wants to change servers without losing his saves
Can i make a ticket to support for that ?

[tardy wharf]

I dont think thats possible, gotta restart on new server ig

[spring blade]

Is there any way to download game in Unsupported Country?

[sinful yoke]

qooapp or apkpure, if you use ios, you have to make an itunes account in that location

[little ridge]

Hello guys, I have a question, when I first launch Azur lane, It requires to download files ~2GB. The thing is it download direct to my Device Storage. Is there any ways to switch to SD Storage?

[sinful yoke]

there is not

[little ridge]

it's so sad :((

[worldly heron]

hi , i have the bug on login :

any idea on how to fix it ?

[lyric lodge]

Login the binds on the left

[karmic cipher]

does the xp obtained in OS counts for PRI ships?

[worldly heron]

fixed it

[lyric lodge]

Yes, but you should ask those questions in #gameplay-help

[karmic cipher]

I saw the channel :v

Thanks btw

[neon oxide]

Hi, I am so sorry for the trouble. I recently redownloaded this game, but cannot figure out my old account information, or how to get it to work 😦

I have a proof of e-mail address, and a single Google Play Order Receipt from Sept of 2018. Is... that enough? I hope this is the right place to ask!

[cobalt maple]

I seem to have activated a log function for the game. Any idea how I did that or conversely how to undo it.

[placid storm]

https://youtu.be/l3ujs7D0tFE

[carmine hedge]

Hey does anyone know who i go too about getting my account recover I just lost my account cause twitter Banned me for no reason and I cant find a email from twitter telling me why they did it and I spent a lot of money on Azur lane and my account was really old and I just want know if anyone has an idea who i contect for this.

[neon oxide]

I would also love to know who I can contact about account recovery

[mossy hemlock]

Hey so uhh

Quick and important question

So I got a message for a reset password code for my Facebook

Do I unlink my account off of al?

[carmine hedge]

My account was really old and I may of just lost all the money and hours of I playing lost cause twitter banned me for no reason and never told me I was banned

[nimble atlas]

I sympathize F

[sinful yoke]

contact customer support for account recovery

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[carmine hedge]

hey all, im very new to azur lane and this is kind of a general question, but what time zone does azur lane operate in? my timezone is EDT and ive noticed that the game considers it the "next day" when its 3 am my time; my server is avrova if that makes any difference!

[sinful yoke]

PDT/MST

[carmine hedge]

Oh, thank you! ^__^

[sinful yoke]

the game does not follow daylight saving changes

[carmine hedge]

ah, thanks for letting me know :3

[vast python]

Unable to use my gift cards.
Used the "Scan" option for it to auto load the numbers up.
Nothing happened. Says there's an Error

[pine dagger]

can i unlink yostar account? i wanted to link it with different account i started playing recently (dropped game like a few months ago) but i cant find a way to unlink my old account

decided to contact support for now

[waxen epoch]

Ive been having 'network error' on the loading screen for several hours now.

All my other games and browsers work just fine, so I dont think it's my network.

[sinful yoke]

have you tried restarting your device yet?

[waxen epoch]

Yes

[waxen epoch]

I found out i cant log into the washington server, all other servers i can log in...

[sinful yoke]

try clearing azur lane's cache

[waxen epoch]

That was the first thing i tried, doesnt work

[modern otter]

Hi, a friend idk how but the twitter bind don't put their account in Washington server he say the twitter bind don't do anything in the start

[carmine hedge]

Can i recover my unbinded account after a email reroll?

I use the friend search on a new account and it is still in the list

[sinful yoke]

contact customer support for account recovery @carmine hedge

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

can they try following the “How to Login to a Bind” portion of the step by step in pinned messages?

[sinful yoke]

please try using a vpn

[lone cedar]

is this tech support?

[vital kayak]

I'm getting unknown error 1. Do I have to re install?

[simple surge]

new archive not showing up, same with the last archive (Iris of Light and Dark)
help?!?!?!?!?!?!?!?!?

[lyric lodge]

Scroll down

[lyric lodge]

Login to the binds on the left of the login screen

[simple surge]

HAHAHAHAHHAHAHAH WTF
DENKSSS MAN

[unborn rose]

I can't auto osp cause Akashi are in the map

[quartz coral]

yeah, auto-search is already broken with Akashi

you could enter the shop then leave, but you have to do the zone manually from now on

first problem of Auto-Search lol

[modern otter]

yep but the problem is in the login, the twitter account dont recognize the login in azur and the server washington start the tutorial not the account of high level

[royal goblet]

do old accounts get deleted ?

[vapid imp]

Can't get into the game again, stuck in the yostar manjuu logos screen

This happens AT LEAST 4 times a week

[modern otter]

maybe the account got deleted in the bind, wait i invite my friend for more details

[blissful gust]

Hi, I need help to recover my account

[modern otter]

this is the friend

[unborn fox]

What should i do if to unlike my Facebook account,but i lost it? Help me plz

who should I write to to help me?

[placid storm]

[e-mail]

[carmine hedge]

heyo I bought one of the commanders pack (number three) and it hasn’t come through, please help.

[carmine hedge]

It’s kinda eaten my money and not given my pack.

[dusk rose]

In operation siren all battles have a white screen

it's impossible to play without auto-search

[runic temple]

Is there a bug with yuubari whimsical inventor, the shield dosent show anymore when she does it ?

[sinful yoke]

contact customer support regarding the purchase issue

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sharp shale]

@runic temple yuubari's shield never worked

[runic temple]

1 is working the other is bugged, but its not the question here, i say the shield dont show up anymore

[soft snow]

I'm having trouble getting into the game... I did the update, which went a little slow, and now it's just showing the title screen background with the manjuu loading, and nothing is happening, no sound or anything... any idea what's going on?

welp, nevermind... after closing and restarting the app a few times, just randomly decided to work again...

[carmine hedge]

How can i find my uid without logging in?

[carmine hedge]

Nvm i alrady got my account back

[fluid bluff]

Do we have any solutions for error code 100222 yet?

[carmine hedge]

i lost my old account

again

twice

[carmine hedge]

help

[frail vigil]

Hey, I can't login. Error code 1. What do I need to do?

[sinful yoke]

login with your bind on the left side of the map

[bronze wren]

I’m still having issues with trying to log in on my new phone being forced into the tutorial. I’ve tried logging in with my bound accounts but no luck.

[gaunt lily]

Hello, if I delete my Azur Lane and then reinstall it, with a binded account will I still have all of of my progress or is it lost?

[carmine hedge]

How do I get back my account? I havent played this game in nearly 2 years?

[gray star]

you will have your progress back

[swift elk]

cant accept this mission but i have no current missions or anything matching the error

ahh nvm a quick reload of game fixed it

[strange hare]

help, doing auto mode in opsi makes the ships freeze in place from time-to-time tho their skills still pop-up, but the battle itself isn't progressing.

[strange hare]

has that bug been reported yet??

[misty patrol]

I can't get a second star for a mission

[weak ember]

Hi, I had a problem after completing stage 7-3 of the main story and the 3-star mission

Then I reclaimed the rewards for completing the mission, got the tech box but didn't receive the gems

What can I do?

[snow jackal]

so, i can't login to the game

i'm stuck after "login successful" and i get a connection timed out after 5-ish minutes of waiting

been this way ever since yesterday, dunno what to do

[weak ember]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[snow jackal]

Can't login to Washington server

If I go to another server, the game actually loads

I've even reinstalled the game

[stray dew]

Can i get refund on accidental buy of classroom slot. I just fast clicked and didn't checked on what exactly and bought slot i don't want.

[green moss]

So Ink-Stained Steel Sakura isn't in my war archives. Did I miss something or is it broken?

[placid storm]

you missed scrolling down

[green moss]

OMG, thank you a lot! Didn't know bout that

I'm such a dipshit bruh

[hard dust]

arent we all

[muted atlas]

can't login even i use VPN

even i restarted device, cleaning cache, and use VPN. nothing happen

[lyric thunder]

oh my ...

[hasty sigil]

bro anyone know how to recover lost azurelane JP iD?

[carmine hedge]

Hello! How do I get my old account back? It's linked to my twitter but when i try to tap on twitter on the starting screen it says failed to sync?

My account was made in 2019

[sinful yoke]

try changing the icon of your twitter account or something similar, and try to login to Azur Lane again @carmine hedge

[carmine hedge]

I did, now its a new account??

This cant be the one binded to my account???

Why is it making a new account??

how do i skip this tutorial

[sharp shale]

did you select the server you played last time

[carmine hedge]

Okay so

Yes it turns out my main was on Lexington

Not avrora

yes <3 thank yall

[hasty sigil]

anyone can help recover my lost azurelane JP id?

[bold rapids]

/techsupport

[modern otter]

Anyone can help to recover a unbind account

[sinful yoke]

contact customer support for account recovery

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

contact information is above

[modern otter]

Thanks kawa

[grizzled monolith]

hello, i've encountered a bug on operation siren for my account. The teleporter node is blocked off (on all 4 sides) and I can't get to it to exit the zone 😅

It's the first time this has happened

[cold holly]

Hello, I wanted to know if it is normal or not to still have ambush on 13-4, as well as no auto-clear mode when you made it with 3 stars and safe zone?

[placid storm]

it's normal. w13 doesn't have clearing mode

[cold holly]

Oh OK, thanks for the intel

[lyric lodge]

While it IS a bug the giant EXIT button in the bottom right can also be used to leave.

[sinful yoke]

did you bind it?

on the new or old phone?

[sinful yoke]

you need to login at the title screen

check the pinned image to see a step by step on how to login with a bind if you need a more detailed guide

[lyric lodge]

You need to pick the right server your profile was on

Then you need to login to all to see which wont start the tutorial

[grizzled monolith]

Oh thanks!

[carmine hedge]

I keep experiencing crashing with no error code

[carmine hedge]

Dunno if this chat is the right place but I may need to make a new gmail account. How would I go about transfering ownership of my AL account to the new gmail?

[formal gull]

How I unlink my yostar account?

[light pawn]

What are the minimum requirements for playing AL on bluestacks?

[vivid mural]

Hello

I would like to ask for help :(

I tried to restart phone and wifi router and even tried data but i can't log in?

[forest flicker]

Yoo what happened??

[sinful yoke]

login with your binds on the left side of the screen there @forest flicker

[formal gull]

@sinful yoke hey. Can I get some help on unbind the yostar acc from azur lane acc?

[lethal oar]

Need some help with setting up BlueStack for optimal performance.

What BlueStack configuration CPU/RAM/GPU settings are best for BlueStack?

[neon umbra]

I seem to have an issue: my Takao disappeared, and I'm sure I never unlocked let alone scrapped her

(since she was around level 85-90, and I never attempted unlocking ships that high)

I wonder if it's a technical issue (since apparently someone in #al-general lost his Kirishima as well) or me just being forgetful

[sinful yoke]

in order to unbind your yostar account, you must contact customer support with your account details and email connected so they can unbind it for you

[sinful yoke]

contact customer support regarding the missing ship and they’ll look into the logs for you

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[neon umbra]

Do you get a notification if Support has replied, btw?

[vivid mural]

I got ignored :(
Cry

[formal gull]

@sinful yoke can u pm me on what details I should put? And do I send it to [e-mail]?

[sinful yoke]

try to use a VPN

[sinful yoke]

they will ask you for what they need, but username, uid, server, and email should suffice for now
please contact them using the email posted by Bridal Z23

[formal gull]

thanks for your help.

[ionic forge]

my friend gets problam at his azur lane account. he says he entered his yostar account and select server he played before but game gives him new account

how can he can get his old account back?

[ionic forge]

?

@sinful yoke

thanks for the usefull support

its very helpfull

[sinful yoke]

I am a human, and I sleep

when you posted your issue, I was offline on discord

[sinful yoke]

are they logging into the correct server?

[winter kayak]

can i ask a stupid question?

can i transfer my account to other server? :v

[jovial lagoon]

#tech-support Hey all, idk if this is a know bug or not but i cant seem to send my London on commissions because it says she is exercising in red. any help would be appreciated

[lyric lodge]

Is she in your pvp attack/defense fleet?

[bold crag]

is it only for me on belorussiya's invisible curtain rime barrage? bother's me that i can't see the effects

[muted patio]

So umm i Logged in the Game for 3 times already and its been like this for an Hour Already

My Internet Connection is Good even the Device is in good Condition

[sinful yoke]

is your account bound? @muted patio

[muted patio]

Yes it is, from Twitter to Yostar and to Facebook

Also i apologize for replying late i feel asleep 😅

[vivid mural]

Yeah about that

I tried to turn on/off VPN but didn't work

But when i tried it on bluestacks i could actually play

[clear surge]

Hello. How do I fix this glitch with the Iron Blood Research Level being messed up?

[sharp shale]

level 4 is the max

[clear surge]

Wait, really? I was worried it was a glitch.

[sharp shale]

have you contacted customer support yet?

[outer herald]

Just give them as much info on your account if possible

Along with the server you use too

[sinful yoke]

try reinstalling the game, make sure to login at the title screen and select the server you usually play on after installing again

[sinful yoke]

can you restart your device and also clear azur lane’s cache?

[nimble light]

can I get a refund if I accidentally purchased an extra classroom slot?

[solar vine]

Hello i recharged gems today and accidentally brought a skin while i was checking them out, i'd like to refund it (for the gems only because i wanted to buy a different skin) Thank you!

[snow jackal]

i was able to login yesterday, but today my game's acting up yet again

can't login to washington server

always stuck on a loading screen

but for some reason, i can login to other servers

after leaving it for awhile, i get a connection timed out error

[steel spear]

I've sent several emails in regarding getting double-charged for the last lucky box, but haven't gotten any replies

[raven seal]

I lost my account because I forgot to bind it (tried using helphift website, couldn’t log in even after resetting password)

[pliant plank]

hello excuse my question may be somewhat silly.

But is there a chance that a skill that needs to be cast every 20 seconds won't show up on the screen?

happens to me with Hiryuu meta and his second ability

[sinful yoke]

the more you send responses the more delayed the response will be from staff, please give them 1-3 business days to respond

[sinful yoke]

helpshift is not used, and the login is only for admins

[sinful yoke]

I dont think so, there are some bugs right now regarding hiryuu in #known-bugs though

[pliant plank]

oh thank you very much, and sorry for the inconvenience

[raven seal]

Is there any way to recover an unbound account?

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

contact customer support using the email above

[ember vapor]

Is having all three options bound a good idea?

[sinful yoke]

yes

[uneven coyote]

does anyone know why azur lane just doesn't want to use system resources in literally every emulator? Everything else seems to use at least some amounts of gpu and cpu

[wintry comet]

to be honest Azur Lane is not expected to be played on emulators

[civic wadi]

When the serveres gettin up or do we know at all?

[placid storm]

around five more hours if everything goes well. you can check #game-news for the patch notes

[civic wadi]

Bruh

[rose yoke]

Is anyone else getting iPhone 8 phone restartin on its own? I’m looking at the reasons and i’m checking if azur lane has to do with it

[mossy bane]

Does anyone have a problem where some of their ships just disappeared?

Cause about 12 of my ships are gone now

[lean phoenix]

will azur lane slow ahead codes be redeemable on global servers?

[frigid fable]

Been experiencing slow/no touch response since the update. Not on my side since other apps works just fine

You need to press harder than usual for whatever reason since the new update

[vapid imp]

Stuck here again VPN is not working anymore

[frigid axle]

IS THERE ANY CHANCE THAT YAMATO AND MUSASHI WILL BE INCLUDED THANKS

[vapid imp]

The app isn't even booting up anymore, what the hell?

[snow jackal]

i'm still stuck on the loading screen

Does anyone know what to make of this

[vapid imp]

This is happening at least twice a week

[snow jackal]

i can only login once every 2-3 days

[ember elbow]

anyone else with this problem?

[snow jackal]

so i can login to my other account in sandy, but for whatever reason can't login to my main account in washington

[vapid imp]

had to uninstall and install all over again

[ember elbow]

I already done this

But......

[gray oyster]

Server broke?

[snow jackal]

tried playing on bluestacks, still not working

[winged plume]

Stuck again

[split knot]

i feel bad for all of you tho
perhaps all these updates need better performing devices

[sinful yoke]

its usually rendered down to a regional issue or just an issue on the games end

[desert wyvern]

Maybe use a vpn?

[wraith linden]

Hello I don't know if this is where I was supposed to come but I did something stupid and need some help

I want to unbind my e-mail from an account

[hollow elbow]

Guild ops is still limited to 2 entries a month?

[tardy wharf]

Yes but this is a #gameplay-help question

[hollow elbow]

Yes but #gameplay-help didn't answer me

[bitter orbit]

Hello,
Sorry i want to ask something, is there any way to get banned ?
My account was recently hacked and all of its security has been linked to someone else's account, but I can still log in on my phone.

[dusty token]

Ok, I've had this happen before and it just happened again. I started my game up and suddenly ships are missing. My class at the academy had three girls instead of five -- and I always do five. My fleets in Operation Siren have holes in them when I always do four fleets of six ships. I go to the dock and I have about 100 ships missing. I have a minor heart attack.

Then I close the app, start it again and all is right with the world.

This time, I took before & after screen shots.

My dock.

I've got screenshots of my opsi fleets before & after as well.

But I think that would be a little too much spam.

[bitter orbit]

there's maybe someone had been login into your account?

[dusty token]

Nope. Everything went back to normal after I closed the app and restarted it. I was not hacked unless someone removed those and magically restored them.

[bitter orbit]

ah i see, i want to ask is there any way to get ban on the game ?

[dusty token]

No filters set on the dock. You can tell from the number of ships at the top.

The last time this happened was March 9th

I just replied to my thread from that time.

[carmine hedge]

hello, I want to ask. I am hacked by someone else and the contents of his ship destroyed by him. Can I return to normal? before being hacked. I forgot to enter the secondary password

[uncut hatch]

is anyone else having trouble closing this ? i am using bluestacks

[lavish rock]

Yeah can't click it off either on Android

[drowsy iron]

Same problem, I’m on iOS

[small void]

Same here. Restarting the game doesn't seem to work

[uncut hatch]

nothing working ive tried click everywhere even tested my phone.. no luck

[deep fjord]

can't click it either shits broken

https://tenor.com/view/counterstrike-csgo-door-stuck-knife-lit-gif-13501025

[carmine hedge]

Yeah same on Samsung and Bluestacks, so it's definitely a game issue.

[drowsy iron]

yeah, hopefully they'll fix it soon

[uncut hatch]

people using blue stack, spam the esc and space key while clicking battle and it work but you have to do it everytime

you'll have to spam it a few time of it to work

[uneven coyote]

Pretty sure they did a little update just then to fix the issue. It worked on my iPad

Also the artillery support thing in the ashes showdown's skill name when triggering is still in Chinese lol

[round breach]

yay they just fixed it

[carmine hedge]

[soft ferry]

can i change the camera in OpSi to not move along with my ship?

[plush crane]

Can someone help me? I seems can't log in to the game?

Im'stuck like this for days

[ember vapor]

If i linked something to an yostar account how do i log back into said thing with the yostar account

[sinful yoke]

check pinned messages for a detailed step by step on how to login

[vapid imp]

Yay, stuck again here

[muted mason]

Good afternoon, I went into the compass and got this siren, after teleportation to the vanguard, the vanguard stops doing anything, you can use only Maine, but both the Vanguard and Maine receive damage
https://gyazo.com/b1ec294dd8901c1cc99456bbd9574fa7
https://gyazo.com/5dd222a864abde616bb5e36940903cef
https://gyazo.com/a39e081d664c327dd50f3e46e42bef41
Restart the game, changed the fleet and nothing changed

[carmine hedge]

locked and level toggle not revealing locked or levelled dupes.

[lyric lodge]

It doesnt show ships in fleets. Usually they are in some hard mode setup somewhere

[quasi elbow]

hi, i finished an hidden zone corrision level 4 and i can't leave it because the teleport spawned on zone where i cant reach with the fleets becase the islands and the clouds

also there aren't any hide thing on the scan

[muted mason]

@quasi elbow press the exit at the bottom right

[quasi elbow]

but that doesn't cancel the rewards?

[muted mason]

You receive awards upon collection, respectively, everything that you collect remains with you

[quasi elbow]

O: thanks ^^

[split knot]

yo

is it just me or are hood's voiceline volumes so low

[jovial mirage]

Yea, it is a bit lower than the others @split knot

[split knot]

wonder when theyll fix it

[jovial mirage]

Ehh, not sure if it’s just because she’s whispering or not. But a slight increase would be nice

[buoyant nimbus]

Has anyone experienced this bug?

[carmine hedge]

I had an issue with my new account where the account was bound to some random yostar account that I do not recognize

[tough niche]

hi. there is a paragraph in the Terms of Use "You may only use and operate one (1) User account at a time unless you have otherwise been given express prior written permission to do so from Yostar". So, stupid question : can't i use another person's account or create more than one account?

[carmine hedge]

Basically everyone I know uses an alt account and have never had issues. One linked each, to yostar, twitter, etc

[languid fox]

Am I just screwed if I didn't 3* before clearing it?

[whole onyx]

hello i don’t think I got my gems after payment

I’m not sure what I should do

Can I have some tech support please? Thank you

[vital trench]

@sinful yoke help netwtg pls

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

@whole onyx

[whole onyx]

Thank you very much

[carmine hedge]

if my twitter has been suspended does that mean i lost my account?

[sinful yoke]

if the twitter was the only account on the azur lane account, you can contact customer support for account recovery to change the method of binding

[carmine hedge]

is there a time limit cause it was suspended like 2 months ago

[sinful yoke]

no

[green ferry]

has anyone lost ships? I had Souryuu with Hiryuu on my daily raid fleet but they're not there or in my dock anymore

[dim cradle]

I saw that there are a few things left untranslated in Operation Siren. Here is one example. Should I have posted this here?

[stuck kite]

@dim cradle I saw that on my last run, what is that? Never saw that until 30 minutes ago.

[lyric lodge]

Its the new artillery support for META.

[dim cradle]

yep. Probably still haven't translated this

There is also a few untranslated stuff in Operation Siren other than this.

[stuck kite]

Was that in the patch notes?

[lyric lodge]

Not the english one, it was in all others.

[stuck kite]

@lyric lodge found it, thanks for the heads up

[hazy fulcrum]

Just had this happen, how should I proceed?

Repair both?

[vapid viper]

Does this usually happen or smth? Had auto search and attack on, I don't know what happened but when I looked at the screen no enemies were present, just my ships standing there... menacingly

[charred blade]

Can I play using a VPN on an emulator?

[unborn walrus]

There is a loading bug where shipgirls just straight up vanish from the port and fleets.

just logged into the game and saw that half of my fleet was completly missing

leaving and reconnecting fixed it but still gave me a big shock

[quartz tangle]

I paid for monthly pass and get charged but i dint get gems and subscription extend

[tame sedge]

Just logged in and half of my fleet was missing:(

[edgy cliff]

I have a weird bug where Okami Mio is getting absolutely no XP. She’s at L120 and her mood is good.

[lyric lodge]

Gamemode? PvP for example doesn't give excess XP. Also she could just be at the 3M cap.

[edgy cliff]

...She’s at the 3M cap. Thanks.

[frigid egret]

I recently bought all 6 of the Azur Lane The Animation blurays. When you open it up it gives you the code and it tells you to go to settings, click the other button, enter the code, click enter. When i go to the settings, there is no other button to redeem the code. Just curious as to where i'm supposed to go to redeem my codes.

[lyric lodge]

Should be https://gift.azurlane.jp/

[frigid egret]

oh thanks a lot

one more question

does that mean i can only redeem one of my codes?

[lyric lodge]

No, you can only redeem one of each type

[frigid egret]

oh alright

thanks a lot for the info

have a great day/night

[stoic wagon]

Hello
So my friend got his AL account hacked. He got it back, but the hacker retire all his ship and just left 11 SSR ship in his dock.
Is there any way to retrieve his account back to where it didn't hacked?

[tawny tendon]

Could this skill be translated? I know its the artillery but translate pls

[tardy mirage]

I am trying to login to my account but it kept giving me the tutorial when I have been playing for two years now. I logged in using Facebook and Twitter and enter the correct server but it was still reset, is there a way to recover the account using the user ID number?

[tough raft]

What are codes?

[frigid egret]

@tough raft when u get the bluray volumes for the anime, it comes with codes that you can use to redeem skins in the game.

[spiral fulcrum]

so anyone know how fast yostar replies to your email regarding online ordering?

[sinful yoke]

@spiral fulcrum it should be 1-3 business days assuming you sent your inquiry to yostar’s email for merchandise

[merry heart]

i have been wanting to play azur lane for 2 years and
whenever i download it
it keeps saying network error
and i google it there is only one threat in 2018
am i the only one keeps getting this
is there any solution to this
i download it for like 20 times over 2 years
and my phone is samsung galaxy A30
i did download it from playstore today and its my first time downloading azur lane from playstore
previous times i did download from qooapp

[sinful yoke]

have you tried using a vpn? hot spot shield (free) is recommended on android devices

[merry heart]

okay ill try it

i did not try vpn

[merry heart]

there is one update
now i can select server
but when i select server

it keeps saying network error

when i refresh the app its working

thanks for help

[thorny hare]

Hello

[sinful yoke]

im a little bit confused

[novel tartan]

sorry, i think i recovered it

thank you though

[sinful yoke]

just make sure you check what server you're logging into rule of thumb

[novel tartan]

haha yeah

[atomic knoll]

Is there any way to know what the reason is when banned? I know I won’t get my account back due to another player (knowing nothing about the player) playing on different server on my account when my account wasn’t bound yet. I’ve never traded my account 😭

[placid storm]

have you already sent an email to support?

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[scarlet bluff]

Has anyone here encountered a bug where you get the boss in hard modes before you 3star a chapter? I got it in 8-2 now so i cant get the mission reward for 3-staring it,

[lyric lodge]

Its called clearing mode. Not a bug. Read the ? next to it for more info

[high robin]

Good afternoon.
I just lost my account. The fact is that it was linked to Facebook, but the account (Facebook) was hacked and blocked, so when I tried to log in to the game, I couldn't. And I can't restore my Facebook either.
Is there any way to restore mine Azure lane account?

[sinful yoke]

contact customer support for account recovery

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[thorny hare]

Hello I need some help here

I got a problem with confirm to disable equipment and was trying to get rid of it with the correct writing but it refuses and was wondering is there s spelling error or it’s correct

Is there anything plz tell me that the spelling is correct and this was a error

[carmine hedge]

Hello I'm asking for some help here
Soon like in 6 days I am going to update phones to a huawei p40 lite e
How will I be able to play azur lane afterwards (i am aware there's no Google play services so what app could I use to install al English servers obviously)

[reef fractal]

well it might be easier to use PC to play, a good emulator is bluestacks

just download azur's APK

https://gyazo.com/dc43ea6a1696c311512e8233917df8ce

Also I can't get rid of this in my builds. It doesn't really have any detrimental effects on my game, but it's annoying to have an ! icon next to build

[reef fractal]

Any help pls?

[thorny hare]

Hello any help please

[sharp shale]

@thorny hare add a space in the end
also why are you scrapping the hazemeyer? it's really good

[thorny hare]

I’m just want to get the sextuple 40mm anti air guns

And didn’t know what space that I need to do In Order to remove the as

Aa

[lyric lodge]

While this is #gameplay-help Hazemeyers offer HIT, great for BB/BC, while the Sextuple is mainly for high AA vanguard.

[thorny hare]

Yeah even for CA too

I was gonna use it for my vanguard

And main

I’m still having trouble removing this gear

[kindred hedge]

Does anyone know how I can get my secondary password if I’ve forgotten it?

[maiden dagger]

Hi, I accidentally bought an academy slot, is there any way I can get a refund on my gems?

[winter monolith]

They dont do refunds on that sadly

[maiden dagger]

Oh well, thanks

[carmine hedge]

I lost my account bro..
Everything..gone
Just because i made a yostar account later and logged in a while later..

Atago (oath), Enterprise, Prinz Eugen etc..
Everything gone

Is there a way to fix it?
I‘m literally dying inside rn bro..

[ornate ginkgo]

One doubt, change my device for a better one but all my progress does not appear when I link my Yo-Star account, I am again at level 1, what can I do? I don't remember UID, I could only find

My name

[atomic knoll]

contact Yostar about the incident by their email or in-game at settings.

[sinful yoke]

im confused, what is the issue that caused you to lose your account

please check our pinned messages for an infographic on how to login to your binds if you are confused

[nova gazelle]

Hello, im sorry if it is a wrong channel for that question, but are the skin codes for the first anime blu ray discs available only untill 19.05.2021?

[carmine hedge]

I tried to register on yostar and then i had an error code as much as i remember and it sent me into a whole new game data where everything starts from zero

My account still exists yet i dont know how to get it back since the yostar binding doesnt work either

Then i tried binding with apple
But it said something about Third party which i quite don’t understand what that means-

Is there a way i can log back in the old account?

[sinful yoke]

what was the error code?

[carmine hedge]

Can’t remember-

[sinful yoke]

can you provide images of the errors your received? it will help me a bit better

[carmine hedge]

I just confirmed it since it was the only thing i was able to do-

;-;

Is it that bad?-
I mean i wouldn’t mind starting over once i get the motivation to it but knowing that i lost atago after she was up to purchase for a limited time and when i retired my super rares just to get her
Knowing i lost my fav one slightly hurts in the feels-

[true ibex]

Gn admin

How to fix mission/research notif that doesnt appear except when I open the game?

If its a bug, fix it please, tq

[south notch]

I just bought the lucky bag but i dont get anything is it normal ?

I need to wait a bit ?

[vast quartz]

@south notch try checking your mail if you still cant find it please wait for 10 minute, if is still not there please send us a support email. Our support staff will take care of it

[south notch]

Ok ty

[south notch]

is it the good support email?? : [e-mail]

[vast quartz]

yes

[south notch]

Perfect

[rigid spear]

i keep getting error code -1 when i try logging in, anyone know a fix?

[lyric lodge]

Login to the binds on the left of the screen

[young panther]

is there a way to change ui size for azurlane on nox emulator the things are so big

[smoky briar]

what should i do?

[rough mesa]

I have this problem. It was ok before

[toxic wind]

just happened with me as well, something must've happened when they pushed teh new update

[cursive flint]

Same

[sick fractal]

so just hang tight until they solve it?

[round rock]

i am spammed with network errors, what do?

so its not only me

[vast quartz]

@smoky briar @rough mesa what devices are you guys playing on ?

[bitter mesa]

Me too

[rough mesa]

I’m using an iPhone 11

[slender berry]

iPhone SE

[smoky briar]

bluestacks idk, what android they are using

[bitter mesa]

I’m playing on IPhone 8 Plus

[shrewd olive]

iPhone XR

[covert cave]

Ah, so I’m not the only one with hash check failures

[sick fractal]

getting same issue as sunrider on iphone 8

[covert cave]

iPhone 12

[fringe jay]

Im having the same problem as sunrider777

[bitter mesa]

Nope same here hash check failure

[rough mesa]

Is this an iPhone problem?

[hearty beacon]

Im having the same problem with iphone 12 pro

[cursive flint]

iPhone 6s

[fringe jay]

Im on a iPad Pro 4th Gen, is this only a problem with ios? or other systems too

[small thorn]

iPhone 12max pro

[sick fractal]

i'm testing to see if my amazon fire tablet gives me the same issue

[pure stag]

same issue iphone X

[stark anvil]

[peak cove]

I’m getting that too

[tawdry peak]

Ditto

[rough mesa]

It seems to be an iOS/iPad Os problem. I asked on a Facebook community and they’re ok (most of them use pc or android)

[vast quartz]

can you guys get on log mode and send me a screenshot?

[shrewd olive]

How do we do that?

[rapid sage]

whats this hash mode

[rough mesa]

There’s an update right now

[vast quartz]

please try again, it should work now

[royal hawk]

Getting that problem on my iphone

[fringe jay]

Its working now thanks!

[sick fractal]

getting the update on iphone now

[rough mesa]

It’s solved

[lyric patio]

thank you

[rapid sage]

naisu

thanks

[rough mesa]

Thanks 😊

[stark anvil]

ty

[hearty beacon]

Thanks for the quick fix!

[smoky briar]

it works, fine after reloading game, thanks

[crimson pollen]

I just did a 10 pull that took my resources, but gave me no pending orders nor new ships, when I relogged there was a ~30mb update, and I'm still not seeing any orders or new ships

[ocean oak]

I just did a 10 pull that crashed my game 🙃

and now it won't open

[meager notch]

Hello.
Before formatting the smartphone, I made sure to connect the account to both facebook and yoostar using the appropriate procedure. But when I reinstalled the game and went to restore my account, the game restarted from scratch and lost all my data. OMG!

Is there any way to recover my old account?

[sharp shale]

are you on the correct server?

[fiery plaza]

I can log into the game but It just puts me in loading purgatory and I can’t do anything, I’ve already started my game multiple times

[hollow wyvern]

So I had bought the 4900(7400) gem pack once and attempted to do it again and it tells me I already own the item... think there's a bug in the store.

[mellow kraken]

Everytime I enter the game the event PV plays and when I do log in it shows as if it was my first login of the day, notification window pops up, the "new skins" above the shop icon, even Veneto's position gets reset (yes I changed her position cuz dialogue box covers her entirely)

Is this a know issue?

[fiery plaza]

Has anyone else had this problem?

[oblique trench]

bought the lucky bag and didnt receive it, payment went through. can purchase it again, shows 1/1.

should i just request a refund?

[fiery plaza]

Can someone please help me out here?

[sick prism]

I just lost my binding account on Android, tried Yostar and Facebook but both just fresh start.

I just decide to return to playing Azur Land, where can I find help on this problem

[sinful yoke]

have you tried repairing your asset files from the very start screen where you login? @fiery plaza

[sinful yoke]

are you logging into the right server?

[sick prism]

Yes, I only play one server from the begin

But nvm my friend just told me about the issue apk so I just got into the game safety

Thanks for your fast respond, love Yostar <3

[fiery plaza]

I just did that and it fixed my problem, thx

[rapid glacier]

I bought gems but didnt received them, wher I can ask assistance?

[lyric lodge]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lyric lodge]

^ Send a mail to that adress

[rapid glacier]

thanks, just sent a mail, hope that the reply time is around 1 day...

[junior river]

Hey where can I ask for help in general

Instead of just in game help

Because I have a question

Not about the game but the new slow ahead anime

[timid galleon]

Can apple users buy things from the shop using an itunes gift card?

[sinful yoke]

#al-general

[sinful yoke]

yes

[timid galleon]

Nice

[junior river]

Thanks also am I allowed to send links in general or is that not allowed

[idle hull]

I have a problem with payment. When i want to buy diamonds, i have information to check my bank

[carmine hedge]

I have a login problem. The twitter account that I had azur lane bounded to no longer exists, and for some reason when I try to log into the yostar account I had it connected to says "No account found with that email", but I'm certain I used the account for the yostar login.

I am logged in by the way, so i can provide the screenshots requested in the help section. I have just lost the ability to log back in if I ever log out.

[sinful yoke]

do you have your UID?

[carmine hedge]

I do.

[sinful yoke]

can you send it? here or in dms works

[paper crest]

Hello, the game is giving me "failed to download file [4]" error when I try to start, I downloaded the update last night, this was a smaller 37~ update that's not playing nice

[carmine hedge]

Nevermind, I sent and email to support. I'll dm th uid just in case though.

[paper crest]

This is what it gives me, it flat refuses to update

[sinful yoke]

can you try using a VPN or changing internet connections?

[paper crest]

I'm on mobile data right now, no wifi to use unfortunately

[prisma sparrow]

Hello, I can't seem to put Amagi-chan in a fleet despite her being in the docks. When I go to the Fleet setup, she's not in the first row like she should be. And when I sort by Sakura Empire and Elite, I still don't see her:

I can only surmise that the issue lies before I logged in, I had a full dock, so the game probably thinks I don't "have" her despite her being there.

[river geode]

She’s not Vanguard!

[prisma sparrow]

ahhh all right nvm apologies I'm dumb, long day.

[river geode]

Don’t worry about it, glad I could be of help!

[silver jewel]

Hello,
-When i enter the game and try to enter the event mission, it iust repeats the first cutscene
-When i try to claim something from the mission rewards, it just doesn't take it
-When i try to build a ship, it says i don't have enough space or money

[carmine hedge]

Can we move the textbox? Its blocking the face and entire body of the new l2d screen

[jagged quiver]

Anyone having connection issues - stuck at login screen with just the loading manjuus.

Never mind, I think its my ISP crapping on itself

[carmine hedge]

I have a question about the feedback restrictions, where should I ask, here?

[sinful yoke]

this channel is for technical issues on the game, but I'll try to help even if its not what this channel is for
if you mean what feedbacks you cant make/topics they wont accept, check the pinned messages in #game-feedback

[carmine hedge]

Thanks

[keen fjord]

Hi, how can i delete my account azur lane?

[gleaming kite]

hi i made a purchase on the 29.99 pack but i didnt get it ?

i use apple pay

[vagrant quartz]

problem: my old acc is binded on facebook but when i redownload the game and re log the same account, it dint load my progress instead restted it

[proven oasis]

possibly picked the wrong server

try them all

if it doesnt work try this https://docs.google.com/spreadsheets/d/1CUdCW5QnJ0Qm4iSsET8HerXXx4YXSmQyaM1wSQt0ZKw/edit#gid=1888372697

[vagrant quartz]

i got the account back thanks for helping me

[sonic nymph]

Hi all

I have a problem with a purchase

Do you know what can i do?

I really appreciate your help

[gleaming kite]

email them at [e-mail](en) or if ur respected region i

[frigid axle]

How come they did construct sovetskaya BELLAROSIYA tnx just curious

[formal elbow]

My items like Ankimo or White hot Verheerender that change the battle bgm stopped working, does anyone else have this same problem? I don’t know how to fix it

[carmine hedge]

I want to make alt

[wintry comet]

They didn't open AL in a while

[feral lion]

I'm not receiving items from the "?" map locations on occasion. It has been happening for several months now and just now, all three of my 5-2 hard mode runs did not give out anything when I went to that map location before taking out the main fleet. No coins, no repait item, no tech box, nothing at all. Any idea? I've already "repaired" it.

[foggy grove]

Hello, I am having an issue with one of my ships missing. Who would be the best person to contact for that?

[sharp shale]

restart the app first, it could be a desync

[foggy grove]

That fixed it! Thank you very much!

[manic kayak]

trying to buy the new pack with skins, but my google play wallet is getting "payment declined"
any solutions?

buying anything else (gems etc) works

[carmine hedge]

It’s been awhile since I waited since it was busy and holidays, I purchased the Dawns Rime Lucky Pack but needed up having it purchased twice and I have got nothing back on a refund solution

[bronze pilot]

While I was updating my game it suddenly stopped, so I restarted to try again and now it's frozen on retrieving latest version info

[sage salmon]

all of them are bugged

I know sometimes one will say that

but I never got all 3 of them to say the same thing and I'm not being able to do anything about it

[muted atlas]

Anyone played AL with bliss os x86 (with arm support)? I can't seem to get the game to work. It stucks on black screen after yostar logo.

Note: i downloaded and installed azurlane arm apk without data first because I don't want to wait to download 2gb of data and then the game failed to work. Should i download the data first before opening AL?

[somber zealot]

I have a Samsung Galaxy Note 10+ and I've never been able to record my secretary using the photo option from the main screen. I can snap photos no problem, but the record function acts like it's recording, but it never saves anything.

[cosmic latch]

I tried to buy some gems today, the transaction was made, my money was deducted but didn't get any gems, the game simply restarted, I tried again with a lower amount but still the same, later I got refund by Google but why is this happning, I want to buy a skin pls help

[stiff token]

how to unbind yostar account?

i want to change my email

[rapid meteor]

I recently got a galaxy S21 phone, with this phone the art when loading into a battle does not fit the screen, it is normally cut off at the top and bottom. Is there any way to fix this, the image is an example of what it looks like.

Compaired to what it normally is on other devices.

[high robin]

Guys, my Facebook was hacked and i cant log in my account

After I wrote a letter to technical support, I received only this answer, but I still can't log in to my account

So, i still need help

[outer herald]

Did you respond back saying that you were having an issue with your Facebook at the moment?

[high robin]

Yes, there is no answer

[outer herald]

When I said that, did you replay back to the email?

[high robin]

Yes

[outer herald]

How long ago was it?

[high robin]

2 days ago

[carmine hedge]

Excuse me i have a big issue too...i was just playing azur lane when the game threw me out for "connection issues" and no matter how hard i try it wont allow me back past the loading screen i tried looking up the official page but that doesn't load as well...anything else loads fine. Can anyone help??

and for info i was playing on bluestacks and it doesnt work on my phone either

[orchid fossil]

Can you guys possibly help me on this, I purchased the lucky bag when the event released but it did not go through so I did it again and I got double charged for it and only got the rewards for one. I do have the emails for this to prove it if needed, hopefully this made sense lol

[muted atlas]

I think that's normal due to screen's aspect ratio.

[sterile trail]

How do I rest her? Can we? I can’t see how dorm her

[sharp shale]

you can't put her in dorms nor second floor of dorms until you unlock her

@sterile trail dock her for now, also #gameplay-help next time

[sterile trail]

i doono what that means, how do i do it

oh opps

i didnt know i was in wrong channel

[sharp shale]

stop using her for a few hours, until her morale goes back up

NPCs cannot be put in dorms

[cyan notch]

the trust factor young tacticians learning Log event its stuck at phase 3 even though ive already collected it and have a trust of 602, ive reset my game multiple times and its still like this

https://cdn.discordapp.com/attachments/468804420801527810/835709514392797204/unknown.png

[sterile trail]

It’s daily blocked

[cyan notch]

ah ty

[sharp shale]

you unlock 1 phase everyday, so about 5 more days until you unlock her

[cyan notch]

ooh ok, ty

[snow salmon]

Ive accidentally deleted the file that comes from google play (the obb thing)
Is there other way to download it without deleting the game?

[sharp shale]

repair assets in the title screen

[snow salmon]

Its just stuck here

[sharp shale]

ah well that's an issue

I'd reinstall when you have the time

[snow salmon]

I see ty

Will it work if i backup the other game files and put them back once ive reinstalled it?

[sharp shale]

I'd recommend doing a full reinstall just in case something goes wrong

[cosmic latch]

Anyone online I need help

I am trying to buy gems, my money is getting deducted but ain't getting the gems, on contacting Google they said the transaction was restricted and they refunded my money pls help, I have bought items before never happned like this

[blissful cove]

Problaby is better if you talk directly with [e-mail]

[carmine hedge]

think I just lost my account, any way to get it back?

I tried to link my account to a social and next time I launched the game I got thrown into the intro sequence

[copper wraith]

I lost my account because I didn't attach it to Twitter
Can I restore it?

[muted atlas]

You probably choosen the wrong server.

[primal river]

Where may I inquire about billing issues, like a missing purchase/pack?

[warm sedge]

Hey so I purchased some gems but they were not deposited into my account where would I go for that

[primal river]

Just had the same problem, send an email to [e-mail] with images of your purchase history. Include your UID as well!

[twilit pier]

Hello help me get my account back for some reason the server switched and the account disappeared(

[still iris]

Why is the game crashing all the time since the update?

[golden fractal]

I can’t choose the target enemy ship myself, the game keeps choosing it itself. It’s starting to get really annoying. Is that a bug or a new feature?

[foggy otter]

anyone know how to solve, "unknown error:-1" ?

[lyric lodge]

@ anxiety: Login to the binds on the left of the login screen

[foggy otter]

oh ok,ty

[obsidian grove]

Hi, I'm a relatively new player on iOS, and right now I'm trying to buy the Daedalian Hymn's Lucky Bag. After pressing buy, it shows the loading animation for roughly ~30s, then a window saying "Payment in progress. Please be patient while we send your items," pops up. After I press confirm, nothing happens. If I try tapping on the pack again within a few minutes, it says "Purchase Failed.19: Please retry later." And after that, nothing happens. It said an Apple App Store prompt will appear, but I never got any. I tried the same thing with any other pack/gems, and it did the same. Can anyone help me out with this?

[brave maple]

The items will appear in your in-game mail after a bit, if that doesn't happen email the AL customer support

[obsidian grove]

Yeah, I tried it last night, but they still havent appeared. I'll try emailing customer support.

[brave maple]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[brave maple]

Here's the email if you don't know it

[obsidian grove]

I got it, but thanks!

[broken jasper]

So, I just reinstalled the game and I dont have any of my stuff

Any sort of account recovery?

[quasi lion]

@pearl cloud These people might be able to help

[pearl cloud]

Ok ty

Hi I’m a kind of new player. So yesterday I wanted to buy a lucky bag with my credit card, but there was already a different card linked to my Apple ID. I didn’t know this, so when I tried to purchase the lucky bag, I confirmed the purchase because I thought it would redirect me to a tab where it asks for my credit card info, but instead the payment processed and it payed with the card I didn’t know was already linked with my Apple ID. So I went to the apple support website and requested a refund, and today they said they refunded the balance. I just wanted to make sure I don’t get banned or anything cuz I bought the lucky bag but refunded the payment. I opened the bag but I didn’t use any of the currency, so I’m hoping yostar can just deduct the stuff I got. Also, I’m hoping that I can buy the lucky bag a second time with the right card this time. Thank you. My username is “UchihaJotaro”

[carmine hedge]

I had a double purchase with lucky bag as well. No issue, contacted yostar support and refund was fine. I was over the grace period though so they just sent me gems worth.

[young panther]

why is there no "UI Display Settings" for me on Nox

[pearl cloud]

Ok thanks

[carmine hedge]

Have you connected your account to Yostar/Facebook/Twitter?

If not i'm sorry to tell you that as far as i know there is no way to recover your account

[sinful yoke]

this is not true, so I would refrain from giving any kind of news like this that would make someone panic

you can recover an account by contacting customer support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

you can find their contact info above

[carmine hedge]

As far as i know

To me it was told it's gone no matter what. Guess devs finally started working :D

[sinful yoke]

as far as you know is a little bit outdated by 2ish years

[carmine hedge]

That's great because it was told to me like two months ago. Glad that was fake news

[sinful yoke]

we're meant to help people here, not make them panic, even if that was the case towards the start of the EN servers its still frightening news to recieve

[carmine hedge]

I did not mean to make them panic ._.

[sinful yoke]

im sorry someone told you wrong

[carmine hedge]

No it's okay

I'm actually glad i know it now

[sinful yoke]

yes, if you still want to recover your former account (assuming you made another) its entirely possible

[carmine hedge]

Oh no i have never lost mine. I was just talking to people about "what if"

But that's good to know. I keep it in mind. Thank u!

[thorny acorn]

is it me or there a re some server issues?

[broken jasper]

Nope. Which is why I ask

[polar cypress]

Hey it's possible restore an unbind account if You still having commanders uid and name?

[deep narwhal]

umm does the game work properly in nox?

or does it have issues?

like crashes, black screen, etc?

[proven pivot]

Help !
I can't take my rewards

[quartz frost]

you can take 1 every day

[quartz frost]

why does a purchase that costs 29.99$ in game costs 31.99€?

and if it is bc of taxes, it should be 30.08€ instead

[lyric lodge]

VATS 😦

[outer herald]

Because it's in USD there and google/Apple sets the actual price in your country for it

[sharp shale]

ant1l is saying how the currency conversion is incorrect

[sinful yoke]

thats absolutely nothing we have control over or can entirely explain it is google play and itune's decision for conversion rates

[sinful yoke]

yes it should work properly in most if not all android emulators

[quartz frost]

rip, had 30,80~€ in my paysafecard account

and now have to put another 5 euros

😦

[sinful yoke]

yes it is possible to recover your account, please contact customer support and they will help you out
also, do you mind sending me your UID so I can double check it?

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

contact info is above

[acoustic osprey]

$mmk=

oops wrong server soz

[oblique hemlock]

Hello, could I ask if there is some way to move or even delete the secretary subtitles? It is really annoying.

[polar cypress]

Yes pls !!!

[sinful yoke]

you can send your UID here or in DMs whichever you prefer

[sinful yoke]

there is not but it has been suggested to do so

[topaz sapphire]

Is it possible to delete an azurlane account linked to yostar account? I want to link it to another account

Created it by accident while searching for my old account

[steep sentinel]

Hello

Im having an issue, I open the app and after it says login successful it then says connection to server lost

Tried fixing assets, tried clearing app cache

[cloud cove]

hello, need help recovering an account linked with a deleted twitter account

currently have no way to access said azur lane account

just to raise the urgency of this issue: i remember spending money in it for saratoga pack

[real island]

Any idea why my atago live 2d isn't working? All my other live 2d skins including Veneto are working but she's not. I've tried the "repair" button and it didn't fix the issue

[tired loom]

hello, so, i ve come to this issue multiple times in the recent past, i got some balance on my google pay and i was able to buy gems via google pay balance in the past, but every now and then theres just no option in the shop to pay with google pay balance. it worked in the past on nox emulator, but today...well its gone again. is this an issue with the recent version or is google pay not supported anymore?

[keen pasture]

Hello. For the new event, when I click on B3. The cutscene will start. If I let it go naturally or skip it, I am brought back to needing to select B3 again. It just loops me. I cannot go into battle

[keen pasture]

Also cannot do C1 either

[vestal nacelle]

I have an account that I thought was binded but I cannot get access to anymore. I have the username and UID.

[sharp shale]

/support Contact customer support and they can help recover your account

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sharp shale]

if you have your UID /checkbind [UID] to see if you have any binds

[vestal nacelle]

Roger that, thank you!

[patent flame]

How do I disconnect my Yostar account?

Going to change my old one to new

[vapid valley]

Hello, I like to report a bug, Server Sandy : 1st, Duca degli Abruzzi drop for me in D3, than 2nd one drop on D3 after ~ 2,5h of girding. On Auto-Search Mode. But only one is in my Dock [1st one], 2nd one just vanish. I have only one piece of Duca degli Abruzzi in my Dock instead of two. Where should I write details to help resolve this problem ? Or Should I put here my pictures ? Also I like to get my Duca too - if it is not a problem 😉 Best Regards Irulan, ...... NVM, I write e-mai to : [e-mail]

[sinful yoke]

that command is only limited to feedback assistants

[sinful yoke]

contact customer support if you would like to remove your yostar bind

[patent flame]

Thanks

[full furnace]

https://mobile.twitter.com/AzurLane_EN/status/1387074056428560387 fear not, devs are going to allow us to remove the useless textbox when all we want is to contemplate the L2D

Azur Lane Official (@AzurLane_EN)

Dear Commander,

After the upcoming maintenance, a new option to disable the text box will be implemented. Commanders would be able to freely switch the text box on or off.

*Content is in development and may not reflect the final version

#AzurLane #Yostar https://t.co/yXTsriHeLN

Retweets

257

Likes

2387

Twitter · Apr 27, 2021, 4:00 PM

[swift raven]

first what is happening to the screen and how do i fix second i didnt reinstall uninstall etc and it ask me to download the whole thing again

[sinful yoke]

did you press confirm? it should automatically fix the resolution once you click it

[swift raven]

nah it ask me to download the whole thing again

for real

[lyric lodge]

That's the first boot screen, afterwards it dl's the recent files...

[sinful yoke]

first boot screen for android users that is

[swift raven]

ok ty

[stoic crest]

Who do I contact for payment support?

I attempted to purchase some gems through my phone and it said backend payment failed, and the purchase is "pending" on my apple account.

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

@stoic crest

[stoic crest]

Ty

[tired loom]

tech support says ask yostar payment support via mail, yostar support via mail says ask google, google says ask the developers...yeah any other ideas?

guess use a different payment method is the be all end all about google play-balance.. still confusing why its sometimes available as payment options and sometimes not

[boreal raptor]

Can someone please tell me why I can’t claim Amagi-Chan when I have 1k friendship points? She’s still showing up as an npc:(

[feral magnet]

My sound doesnt work

Sometimes not at all and sometimes the login screen has sound but it loses it when I log in

I tried repairing assets, I tried fixing any problems that could be because of the emulator, and I checked all my sound stuff

I cant see any reason why there wouldnt be sound

[sinful yoke]

is your ringer off?

[feral magnet]

It's on an emulator, there is no ringer

And I can hear the sound when I tap on apps so it;s not the emulator itself

Well

Now I cant log in

but I can hear the music, even though its super messed up

So

I have sound

But it keeps sounding like someone's trying to play the music using a nail and a chalkboard

Game now takes 5 minutes to load things up and plays distorted scratchy sounds

Guess I'll just go back to playing the game silent

At least it worked then

[sinful yoke]

have you tried reinstalling the game entirely? @feral magnet

[feral magnet]

Not yet

Tbh

I have really really bad luck when it comes to tech things

Whenever i get a technical problem theres like a 10% chance i actually fix it and a 90% chance ill just end up living with it

[dusty torrent]

I'm getting error code 100303 when I try to log in yostar account

[delicate nacelle]

Can someone tell me where do i report a billimg issue or even check my transactions history?

[lyric lodge]

You need to contact support. With google a transaction history is in the playstore. For apple I don't know.

[pseudo maple]

I can't move my ship

[carmine hedge]

I lost my account and I want to recover this account

[carmine hedge]

I have connected account but it wasn't upload my game progess

[ripe tree]

I lost my good account......... now I’ve had the worst luck

But at least I have all the current event ships across my Avrora and Amagi saves

[feral magnet]

Loaded it up today and now I have full sound with normal load times and only minimal audio glitches

I guess the changes just needed time to take effect?

Cause I closed and reloaded both azur lane and the emulator like 5 times each

[sinful yoke]

whats your UID?

[feral magnet]

twenty seconds after I sent that message the audio cut out again

lmao

[sinful yoke]

it sounds like a hardware problem or something wrong with the installation

[sinful yoke]

did you ever bind your good account?

[feral magnet]

Yeah

I could try and redownload but I gotta find time to do that

Only reason why I want sound is so I can multi task and hear when missions are over

[ripe tree]

Unfortunately not

[nova coyote]

Please do something

[empty warren]

anybody knows how to reach to Yostar trying to get my gems that just bought, trying to get with the link on FAQs but need a yostar account and cant find where to create one, got my screencaptures of my purchease

[sinful yoke]

where do you see the FAQ? in the ingame support?

[empty warren]

Q: I bought gems/lucky bag/bundle/etc and didn't get it.
A: Please check your in-game mail as some rewards can be distributed that way.
If it's not there, please contact us at https://yostar.helpshift.com/a/azur-lane/ and provide following information:
-Transaction ID for the purchase
-What item you bought(Box of Gems, Chest of Gems, Lucky Bag, etc. And their monetary value in USD)
-Proof of purchase such as a screenshot of the receipt

[sinful yoke]

ah yes because the links are no longer valid, thanks for telling us theyre still there

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

customer support can be contacted by reading the above

[empty warren]

thanks

[sinful yoke]

please contact customer support and they’ll help get the memory sorted our for you

[covert monolith]

AL isnt showing my google play balance.

Any advice?

Hello?

Nevermind I got it.

[lapis reef]

i have maxed out my FdG and im trying to turn in the extra prints for prototype cores, but the game isnt letting me

is this a bug?

[placid storm]

have you already unchecked this box?

[lapis reef]

where is that

options?

[placid storm]

you can literally see that when you click "blueprint analysis"

at the prototype shop

because even if DRs don't have fate sim yet, the game still reserves 215 bps if you have that box checked https://azurlane.koumakan.jp/Research#Fate_Simulation

[carmine hedge]

I dont remember, I remember i have 63 lvl😐

Nickname is that, what I have already

[lyric lodge]

They've been told 3 times already Really easy to remember if they keep using the same line all times.

[sinful yoke]

[next merlin]

I purchased some gems last sunday but I noticed that they’re not appearing on my cc balance. Should i be worried?

My iap purchase is still showing as pending on my ios purchase history

[weary phoenix]

Hello, question about the trade licence. If I rebuy the licence 2 days before it expires, do I get the 2 days from the previous trade licence?

[quick harness]

Hello, uhh i was a long time player playing since the servers first open, retire around late 2018-early 2019. I wanted to return to the game but seem to have lost or misplace my account, who should i contact about this? 😅

[sinful yoke]

customer support can help with account recovery

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

yes you do get the remaining daysp

[quick harness]

thanks... I tried all my yostar and facebook accounts and still can't find the account, going to try emailing support

[sinful yoke]

you also checked the servers?

[quick harness]

yeah, i checked from avrora to sandy on all possible accounts

all led to tutorial sadly

i retired and came back once before so it should be binded, just need to find it now hahah

[candid shell]

Had to uninstall game and am unable to get my account back and I know I had it backed up what do I do?!!!

[subtle wharf]

Um question, I lost access to my account when I tried to log into another account and they both where empty when I tried switching back

[atomic magnet]

ankimo item is bugged at +11 to +13 , no song attached to the item

[sharp shale]

it's a #known-bugs. already submitted
it's not just ankimo btw

[vast hound]

by any chance can someone here help me recover my account i linked my account but when i got back on the game after a long time a logged in i started over from the tutorial and it says my original name it taken?

[wind delta]

I have a friend with the same problem, it would be nice to know what to do /

:/

[vast hound]

ya thats what i been seeing over Reddit and stuff and none of the info they request in game are helpful as i can only accurately give them my name and maybe the server i was on and i feel like if i remove azure lane from in my Facebook settings it would delete everything

[wind delta]

I hope there is something that we can do🙏

[vast hound]

me to... now its just a waiting game

[sinful yoke]

do you have your uid?

[sinful yoke]

do they have their uid?

[vast hound]

all good i figured it out some how after clearing some caches and scoping the internet and i screenshot-ed and wrote down my uid just encase. but i appreciate your help greatly.

[devout coyote]

I was charged twice for the 29.99 pack. Anyway to fix this?

[wind delta]

No, because his phone broke and even the screenshot of his UID has gone. At least, his name is quite unique.

[dim cradle]

Some of my ship girls disappeared. My lvl 120 Unicorn and a few other girls disappear. HELP!!!!!!!!!!

also, I seriously hate that I have to go to #gameplay-help to even get a response

why always I am the one not getting any response?

I dun mind that this channel is quiet but at least response when users ask for help

[lyric lodge]

It's called sleep and life and such. Also afaik rebooting fixes that, no idea what causes it, quite a few people mentioned it recently

[dim cradle]

I'm furious because I spend a lot of money and time on to some of the girls. One of them is Unicorn.

That's why I am anxious when nobody respond to this issue that I'm raising.

I needed to restart my phone and the game to resolve this disappearance issue.

[wind delta]

Does anyone know who to contact with account problems?

[lyric lodge]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[wind delta]

Ohh I did not know that one hahaha, thanks!

[modest belfry]

I’m playing the mobile version of Azur Lane, and I can’t equip dive bombers onto Aquila, only 2 fighters and one torpedo bomber. Is this a bug?

[sharp shale]

not a bug, you need to max limit break her

[ember remnant]

Not sure where to put this. But I'm getting a new phone tomorrow and just nervous on losing my mobile games. I have Facebook, Twitter, and Yostar linked to my AL account. And I'm making sure I have access to them. I shouldn't probably worry about this but I can't access my Yostar account? Not sure if there are two places to do this like their store and I dunno where to go about the in game Yostar. Which ever one I went to, it says my email is wrong, yet in game I am using the one I put in game so long ago when the Yostar function just came out.

[sinful yoke]

where does it say the email is wrong

[ember remnant]

I think it's the store. I created my account then and then no issues. But I still don't know where the Yostar account in game is

I tried unlinking it in game but I cant

[sinful yoke]

yostar account system (ingame) is different than a yostar account for the shop

[ember remnant]

Yeah I thought that was it. But where is the in game one then?

[sinful yoke]

im a little confused by what you mean by where

[ember remnant]

With the Yostar account bind

[sinful yoke]

you login at the title screen like any other bind (facebook, twitter etc)

the data for YAS is within the game so it doesnt translate anywhere beyond the title screen and the account settings screen

[ember remnant]

I'll try that then and see if it works. Thank you