tech-support

[meager bloom]

OK thanks

[wind matrix]

Anyone here knowledgeable in Bluestacks? Mine just broke today. All apps just open in black screen, including Play store and android settings. Tried reinstalling Bluestacks, to no avail.

[tidal jay]

Good day! I wanted to play Azur Lane through Bluestacks, but could not play on my account, which is on the phone. I didn't link my phone account to anything. By stupidity, I authorized a new account by linking my mail. I want to unlink my Bluestacks account from my mail in order to link it to my main mail.
Where can I go about unlinking mail? Better yet, delete the new account altogether.

[spring grotto]

You can't delete the account, but you can contact customer support and they can unlink the email for you so that you can use a different one

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[spring grotto]

contact options for support

[tidal jay]

Thank you gentlemen!

[warm shuttle]

@spring grotto this?

[spring grotto]

Hm...seems like it's just some form of bug. You can report it to Belfast Bot if you'd like and staff will look into it when possible

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[spring grotto]

steps to reporting bugs

[warm shuttle]

@spring grotto i don't have trello account

[spring grotto]

You don't need one. Just follow the bots steps for DM'ing her

please send me a direct message with !feedback and I would be happy to assist you

[warm shuttle]

👍

[lyric lodge]

Ibuki got the same. Might be another too, depends who's on the Coco pyjama image but didn't get added yet.

[nova dragon]

Hello ... I'm not seeing any cutscenes for chapters 4 or 5, I'm lvl 39 right now ... am I doing something wrong? Nothing in mementos either.

[lyric lodge]

There are no cutscenes for 4 in EN, or 5 in any languages

[rancid hollow]

I lost my phone, AL account wasn't binded to anything and I believe it's now a lost cause, this is just me checking one last time to see if there's a way to recover it on a different device

[spring grotto]

There is, but you'd just need to go through customer support to recover it as they'd have to help you

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[spring grotto]

contact options for support

[rancid hollow]

Thanks

[tight fossil]

does samsung A11 work on azur lane

?

[subtle bough]

It should.

I use it on my Samsung Galaxy J7 V sometimes.

[vapid imp]

Is it normal to be stuck in the checking updates screen?

[surreal zenith]

is it a common thing that OPS is very laggy

[vapid imp]

Now i am stuck in the manjuu yostar screen

[tidal cloak]

I remember there was a vibration when u clear a stage

Like last time

Ig it was a year ago

No theres no longer a vibration

Did it get removed

[sinful yoke]

it is a toggle in settings, auto battle laert

[tidal cloak]

Cos its cancer to keep on checking my phone to see if its done

Hm ok thx

And like there's these cases where it takes very very long to get into the loading screen

Is there a reason why

[sinful yoke]

it sounds like it might be your connection

[left umbra]

Whenever I go into battle, my game freezes for a few seconds and then goes on and plays. Do you think it's my connection issue? Mobile btw

[sharp shale]

its normal for the game to freeze at the start of the fight

[wintry oak]

Hi, I deleted the app without binding, how can I recover the account?

[left umbra]

I don't think that's possible

right?

[wintry oak]

I'm waiting on the support page from in-game. I just don't know if I should keep waiting or do the email

[scenic raven]

Best bet is to send an email to their support email. Chances are slim but if you have your commander name, ID, and can answer some questions, it could work

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[frosty garnet]

I used gems into something by error. I haven't used that thing yet and it has been bought like 8 hours ago. I know the only one to blame here is me, I'm not complaining/claiming anything, just want to see if I can get help. Is there any way to reverse that purchase?

[wintry comet]

You can send a support email at the email above and explain your situation

[frosty garnet]

thanks, I sent one just now

[wintry oak]

Thank-you very much guys, I was able to get back into my account!!

[tight fossil]

I keep getting error to bind my account to Yostar account

verification failed 100815

[old otter]

Hello Yostar. I am one of the long standing players of Azur Lane. My account is XxCrystalxX at Lvl 108.I am trying to load my account to another new Gmail account that I binded with my Facebook account. But I am unable to load it because my previous is still counted as a third party account. And unfortunately, I cant recall my previous gmail account that my AL account is first binded. So I ask to verify my new account to be transfered so I can continue and not lose all of my progress. Please respond...

[narrow light]

I used to play Azur Lane on my older iphone device but stopped and when I set up my new Iphone device, it auto downloaded azur lane for some reason

[lyric lodge]

There is no binding an account to gmail. But you can contact support about account recovery

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[waxen copper]

Hello. Red ports did Not resupplied in february, not in march.

[lyric lodge]

Not a bug

[ashen wasp]

Is it just me..? Did i miss a patch note or something bout core and proto shops being taken out?

[sharp shale]

@ashen wasp late response, but its a desync, if that happens again, just restart the app and it'll fix it

[ashen wasp]

Desync..? Alright I'll take note of that

[static jackal]

Hi peoples, my game is stuck forever loading on this screen

Is there anything I can do other than reinstall?

[pseudo flame]

Just downloaded Azur Lane for the first time, and after logging into my Apple Game Center account and starting the game, I'm now in someone else's Level 4 account? If I switch servers from Avrora to Amagi, I get the tutorial, which is what I was expecting. Do I need to be concerned about this other account on Avrora?

[deft spruce]

I think you do

[deft spruce]

Check how much room you have on your phone or computer

also make sure your internet is doing good

[deft spruce]

make a new ac with a different name on that server

[pseudo flame]

Sorry, what are the steps to make a new account? I tried unbinding and then reinstalling the app. When I log in with my Apple credentials again on Avrora, it takes me right back to that strange account

I don’t believe I’ve lost control of my Apple account, as there has not been any suspicious activity or unauthorized logins

[earnest wing]

How can I get in touch with Yostar to get my account back? I’ve lost it 😰

[deft spruce]

here

https://yostar.store/pages/contact

[sinful yoke]

No

no

no do not contact that

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[deft spruce]

?

but that-

oh well

[sinful yoke]

No

[deft spruce]

But it's yostar contact

[sinful yoke]

Do not contact [e-mail]

[deft spruce]

you call them or email them for help

[sinful yoke]

No

[deft spruce]

ok

[sinful yoke]

please do not fight me on this one

[deft spruce]

I know

I'm not

[sinful yoke]

it is [e-mail]

[deft spruce]

I thought that was the right way

[sinful yoke]

its the other email, the store is for merchandise issues

we have a command for the regular support

[deft spruce]

oof

well then I need you to brief me

in case all of you guys are offline

[sinful yoke]

the best way to learn how to help people would be to watch or read back in channel

otherwise you may give help that isnt helpful at all

we also have a spreadsheet of the most common error messages

[deft spruce]

oof

[long mantle]

@sinful yoke I need help to rebound my account that I had.

[sinful yoke]

was it ever bound?

[long mantle]

@sinful yoke nvm was on the wrong server lol my bad

[craggy remnant]

hi is it possible to help me search for my old account?

i dont remember if i bound it

but i have order receipts from purchases

[sinful yoke]

do you have the UID?

[carmine hedge]

I lost my account as well. I don't have the UID. I do have 4 separate receipts for it, though.

I still have a little text file where I was keeping track of my Sakura Empire tech numbers, so I know exactly what some of the Sakura Empire ships my account had are.

[craggy remnant]

i cant remember the uid. i played it back in 2018. will order numbers from receipts help?

[carmine hedge]

Same as Blublod. Last I remember playing is late 2019. I can only remember some things, but do have receipts.

[sinful yoke]

do you recall binding your accounts at all?

[craggy remnant]

im pretty sure i did

i make it a habit to bind everything

[sinful yoke]

can you try logging in with what you think you bound with at the title screen?

[craggy remnant]

i already tried

nothing

did the devs change or anything?

[sinful yoke]

no

are you logging into the right server?

[craggy remnant]

i only see 5 servers

which is the 2018 one

is it not possible to track uid based on google play order numbers?

it should be linked

[carmine hedge]

Ohhhh. I don't have Twitter or Yostar and I was certain I didn't bind to Facebook as I never log into it. However, Azur Lane is listed in my FB account's settings for app history and it's dated around the time I started playing on NA. It even lists my UID. Should I post it here or would it be better in private?

[sinful yoke]

it is not possible

[sinful yoke]

facebook displays the UID for facebook, not azur lane

can you guys try logging into your binds, then logging into all servers completely?

[carmine hedge]

Ah. I got it back on the Washington server. It's making me replay some tutorial stuff, so I can't check if everything is still here or not.

Yeah, it's all here. I got it back.

[plucky widget]

Hi! My ISP is facing some upstream issue and it may persist throughout the week. As such, it has become a bit difficult to login to Azur Lane directly using my WifFi connection. But it doesn't happen if I use VPN or Mobile Data.

My question is, is it safe to use VPN with AL? There won't be any issue right, like for example getting banned or something like that? Or should I stick to Mobile Data?

[deft spruce]

...

For the first time
I can't help out at all

I feel so helpless

[sharp shale]

#gameplay-help is a good place to start helping people I guess. it's not too hard once you get in the rhythm

[dark leaf]

@plucky widget I play AL with a VPN on

[sharp shale]

in some countries you need a VPN to play azur lane

[dark leaf]

^this as well

[plucky widget]

Ah I see. So it's okay then

Thanks!

[deft spruce]

thanks guys...

[buoyant leaf]

I have quite the problem on my hands, I believe I am stuck in an obscured area and unable to leave since a switch trap deleted the teleporter out of the area-

Oh wait nvm

Saw the exit button at the bottom right xD I'm silly.

[gritty sphinx]

Hello everyone, today for some reason the game stopped loading

nothing happens next

[sinful yoke]

try clearing the game’s cache

if you cant/it doesnt work, you will have to reinstall

[deft spruce]

For me I just close then reopen the app

[wraith pilot]

im having a weird glitch where it says one of my ships is engaged and cannot be used in a battle even though she is currently not in anything, but it only happens on specific levels and on others its perfectly fine and i can still enhance her and other shit too its only on some specific stages where i cant use her

[crude delta]

I've been getting this for a few hours, restarting the game or phone doesn't fix it, even tried repairing data. Any ideas? Or I'd need to reinstall the entire game again?

[deft spruce]

h

idk

[sinful yoke]

log in on the left side with one of your binds @crude delta

[crude delta]

Worked, thank you

[willow ember]

I did a hard mode clear and forgot to come back to it. Now this fleet won't return to port. It won't move and when I try to retreat the group using any available method they simply stay there after I call the retreat.

[final oxide]

Anyone else getting this screen?

[worldly dagger]

yup

[bronze pilot]

yep i am too

[light robin]

I am as well, are u on an iOS device?

[next monolith]

I’m iOS and getting same problem

[elfin kayak]

Me too

[worldly dagger]

Look at #game-news , extension to maintenance for another hour

[next monolith]

Awesome I complained here and now mines working normally.

Wooo. Going to bed then

[sinful yoke]

this has been happening from maint for a bit

[vast quartz]

iOS login should be fixed
can you guys try again?

[final oxide]

@light robin Yeah, iOS

Working now

[sinful yoke]

its fine now nozo

[final oxide]

Thanks for the fast support 😄

[light robin]

Yep iOS works for me

[sinful yoke]

please dont post seizure inducing gifs

[lyric lodge]

Cant you delete it?

[hexed mango]

Mmm, my game suddenly say I have older version, restart game, and it just stuck on "checking for update". Do I need to reinstall?

[sinful yoke]

can you send a screenshot?

[hexed mango]

Already waited 10 min, nothing happens

[sinful yoke]

can you try clearing the game's cache?

[hexed mango]

still the same

[sinful yoke]

can you try a different internet connection/a vpn?

[hexed mango]

Yeah it works with vpn the update appeared, and I can log in just fine without it. Kinda weird but whatever, thanks!

[vapid imp]

The game is stuck in the yostar screen again

This is the second time this happens this week, had to reinstall

Weird, using mobile data i had no problem. Is it because of the internet connection?

[sinful yoke]

can you send a screenshot of what screen exactly?

[lyric viper]

Hello, so I am trying to login into my account, but when I log in it starts a new game from tutorial and apparently doesn't load my account properly

[normal wing]

Hi, can’t seem to get back into my old account, thought it was bound as I have an email with a login code from last year (stopped playing towards the end of last year) but it’s not the right account. Also tried logging via Apple but it makes me start again. Honestly thought I had it bound.
I have the username and UID of my old account.
Do I need to email yostar to recover it or? And if so what’s the customer service mail?

[sinful yoke]

are you logging into the right server?

[sinful yoke]

can you send your UID? DM or here works fine

[charred fiber]

Can't seem to get belorussyia's new memory to start

[vapid imp]

it's already solved, but it didn't progress beyond the screen that shows the manjuu/yongshi/yostar logos. reading previous messages i assume it's the internet connection, is this a problem on my end or a general issue?

[sinful yoke]

the black screen you mean? it is a connection issue yes

[lyric viper]

Sorry, it's fixed now, I think it was a bug or something, I closed the game and logged in again using my email and it loaded up properly

Thanks for the support

[dusky fossil]

heyaa ~ .. not sure this is bug or no ..

but isn't we supposed to get completion plan for Ibuki after maintenance today ? AL tweet said so ..

but in game still show St Louis and patch note said it was tomorrow ...

[dusky fossil]

that why...

after the upcoming maintenance

[wraith pilot]

I am still having the same problems

[placid storm]

Technically, the tweet is still right because it's not stated that the catchup would be available right after the maintenance. Besides, the 25-day duration is more than enough to get the 30 prints so no need to rush. This is not a tech support concern but to avoid further confusion such as this in the future, it's better to rely more on the patch notes rather than a single tweet unless the latter states an erratum regarding the former

[dim cradle]

Can't login. Unknown error. Help.

[sharp shale]

sign in using the service you used to bind your azur lane account @dim cradle

[near zodiac]

Someone knows how to fix it?

[tardy sapphire]

is anyone else noticing the text speed setting doesn't work in OpSi?

[dapper blaze]

is there a bug with the st louis pr catch up? i have her at 30 but am working on the fate and am not getting any to drop

wait was it for ibuki

[modern tide]

endless loading. What shuold I do?

[sinful yoke]

try clearing the game's cache if you can

[modern tide]

did it, no changes

[velvet pebble]

Hello, i just bought SR gear design plan from port shop, but it's not appearing in my storage.

I have re-login but it still not appear

[outer herald]

Wait,when you purchased it did it show you which plans you got, since it might be like how the boxes are there

[velvet pebble]

I actually dont remember, because i though SR gear design plan should be work like this:

[outer herald]

You sure you didn't already use them earlier to be setup like that?

[velvet pebble]

Yes, i just purchase it

Im about to use it after purchase it, but i cant find it anywhere

[velvet pebble]

The image im using for sr gear setup is a screenshot from my friends

[outer herald]

It should be in the depot with the other gold items

If not I'm not sure what to say other than try tech support for it

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[outer herald]

@velvet pebble

If anything that should help

[velvet pebble]

Thanks

[pseudo drift]

hey, do anyone of u guys have the same problem as mine:
when i idle for too long and turned off my device for a good time (like more than 5 mins), turned my device back on and delivers me to the screen menu and an alert came up and saying, “you have logged on to another device” or something like that. Does that me someone is using my account? i dont have another device to play azur lane, only this device.

*pls ping me if you have an answer, thank you

[outer herald]

It sounds more like an unstable connection if anything

[elder geyser]

Same thing here

[strong rune]

My account is gone how should i get it back i have the ID but i don't know what to do

[outer herald]

Did you have your account bound at all?

[strong rune]

Yes i did

[outer herald]

Did you try logging in on the title screen first, then select the server you were on?

[strong rune]

Yes

My original account is on Lexington

I go to the Lexington and it was not there

I bind it with my Facebook account

[outer herald]

Okay did you log into your Facebook account on the title screen first though?

[strong rune]

Yes i did

Its still not working

[outer herald]

Are you sure it was the Lexington server and not any other server?

[strong rune]

Yeah

I only played on Lexington

[sinful yoke]

you have the UID?

[strong rune]

Yes

I have

The uid

[outer herald]

Kawaa can check it for you to see if it was bound or not

[sinful yoke]

can you send it, DM or here works fine

[strong rune]

Ok i Will DM you

[outer herald]

Hope it works out them sir

[sharp quartz]

I saw that someone has/had the same problem
Are their any solutions out there?

[ocean kindle]

What thing will gone after opsi reset?

[sinful yoke]

did you try the solution they were given?

[sharp quartz]

now i did, just overlooked it
just needed to sign in with Yostar account

[mellow yacht]

I have to know a lil thing, if i delete an twitter account where my AL acc is linked, i will lost it ? o/

[tough moth]

Hello I was wondering if azur lane supports running on the m1 macs. Some games don't really work well translating mouse to touch etc. I know many people play using android emulators.

[manic notch]

so i purchased the 80 dollar gem pack but i still havent received it

It shows this although I've already paid for it

[proven oasis]

How do I unbind a yostar account? I accidentally bound my email to a new account instead of my real one

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[outer herald]

They are the only ones that can do a Yostar unbind

[proven oasis]

ah

[mellow yacht]

and for a twitter account ?

Guess the one who's binded to my AL acc rn is deleted so, i want to switch the binded acc but cant remove it

[gleaming gale]

One question, if I buy the item of the OP siren store that costs 5000 oil after I start playing the current reset, will the map be unlocked and I will receive the rigging upgrades?

I have bought it but nothing changed

[lyric lodge]

You need to use it from your inventory. Unsure if it survives the reset itself

[gleaming gale]

Oh, tks

I didn't know that

[lapis flicker]

Anyone else having issues with Amagi (lag/Network error spam)?

[inland hamlet]

what shoud i do?
its guild daily contribution, restart does not help, i have this error since morning

[unreal lake]

Close the game and wait for about 10 minutes then log back in. Should clear the system error 4

[rancid kelp]

does the game have an issue where the bottom left corner keeps getting pressed periodically?

[drowsy depot]

I have restarted my game several times and I still keep getting this error

i already unlocked all 6

[limpid relic]

Same error, my only one wife, my queen Enty and my strongest ships set on my fleets are missing as well.
It should be impossible to even clear fleet 1.

[pseudo yacht]

@drowsy depot @limpid relic is the problem still persisting?

[limpid relic]

It seems to have fixed itself now.

[pseudo yacht]

alright awesome

[karmic plover]

?

[fluid pendant]

Hello guys. Can i ask how i can recover my old acc. in azur lane

[vapid valley]

Dear Tech Support - is there any Guild reporting bur / potential problem, that some guild members are in stage of Guild Operation when fighting BOSS and some guild members are stuck for example on Peninsular RAID and cannot Join Operation because of not enough Monthly Attempts Available ?

[placid storm]

That's a feature, not a bug. Everyone who is in a guild only has 2 monthly attempts.

[vapid valley]

Thank You for answering. If I understood correctly some guild members can be in different stage of Guild operation ? And If someone used Monthly Attempts [2] than have to wait till it will reset ? Therefore some members can fight Boss and some are sitting and do noting [waiting to Monthly Attempts reset] ?

[placid storm]

Yes. All guild members that are in the guild before the start of a month would have the same schedule of completing the 2 operations. Then, the new members would have varying schedules based on the monthly attempts that they still have (some may have joined your guild after doing 1 attempt in their former guild while others may have used up all their attempts before joining your guild).

In other words, nobody is missing out on anything even if you start a third operation this month which disallows your fellow members that have 0 attempts left to join. Or if you want everyone to have a synchronized schedule after doing your monthly 2 attempts, start the new operation at the 1st day of next month so that everyone has 2 attempts at that point.

[vapid valley]

Thank You very much for detailed explanation. I need to comprehend and assimilate this. [have to think about it thoroughly - language barrier - English is not my native language. ] Have a grate day ! 🙂

[nimble light]

How can improve the resolution on my phone?

I don't like those gray borders

[drowsy depot]

i think u need to go to settings and change the resolution there

[sinful yoke]

grey borders will be applied in battle if your resolution is not a standard 16:9

[sinful yoke]

did you ever bind it?

[nimble light]

It can't be changed?

[spring grotto]

It can't, sorry to say

[restive violet]

I've been having this issues since 8 hrs ago I tried repairing assets but it says there's no issue

Can someone help me?

[sinful yoke]

login with your bind on the left side of the screen there

[restive violet]

Thank you senpai!
May I know what causes this issue?

[sinful yoke]

authentication token expiring

[plucky carbon]

Need some help. I've created a account before and now created a new lexington server account. However, i cant bind it to my game center since it keeps saying it's been binded to the old account. I cant remember my old account server either. What can i do?

[sinful yoke]

if you want to login to your original account, login at the title screen and go through all the servers by logging into them

[plucky carbon]

I could do that but that's gonna be a lot of tutorial and cutscenes lol

Thanks btw

[next spruce]

@unreal crest I logged into the server that support said I had an account on and went through the tutorial but nothing happened

When it asked me to put in a name I put in the same name as my old account and it said it was already taken so I think the account might still exist I just don’t know how to get to it

[unreal crest]

If you had to do the tutorial over again, then that wasn't the old account.

Try all servers. Might take time, but it's bound to work if you logged in with the correct Fb account, same as back then.

If a server doesn't have tutorial, that means it's the old one

@next spruce

[next spruce]

I’ve tried logging in through every way possible and checking every server and none of them had anything

Am I just fucked

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[outer herald]

That's if your bound login still doesn't work

[unreal crest]

Yeah, try that

[next spruce]

Ok I’ll try

Thanks guys

[sinful yoke]

do you have your UID by the way? @next spruce

[next spruce]

No I don’t 😦

[wintry dome]

how do i link my azur lane account to my PC from my phone? ive tried the yostar account and suck but it didnt work and wanted me to restart, can someone help pls

[wintry comet]

Ensure you bind your Azur Lane account to Yostar account or Twitter/FB, once done you can use an Android emulator and download Azur Lane from the play store. Once download click whichever of the three social option on the left see pic, click the server you want to login into (Sandy, Washington, etc), should be working

[blazing copper]

Hello I've lost my old account through not binding it. Is there still a way to recover it or is it lost ?

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

contact customer support they can help

[blazing copper]

thanks

[junior scaffold]

Heya tech support!
Something happened to my twitter account, and now I can't unbind it to rebind another twitter account from my Azur Lane account - could someone help me or should I post another question in the "contact us" screen?

[wintry dome]

I did that it didn't work should I delete and reinstall?

[wintry comet]

You could give it a try. Are you sure you bound the correct account?

[icy hemlock]

Anyone can help me out? I can't access Liverpool port

[undone echo]

is there somewhere where i can find system requirement/recommended for play azur lane?

[viral hull]

happened only once(closing and opening game helped), but still weird thing https://youtu.be/sJ7f99ZxY-o (don't have nitro so am sending it this way)

[hallow oriole]

excuse me, is there any way to retrieve unbind account ? I already made purchase in-game, is there any solution ? thank you

[carmine hedge]

Hi i cannot start Sovetskaya Belorussiya Secretary mission. I tried touching her head like all others but it didn't work. Is there anything i am missing?

[next spruce]

Guys support got my account back for me

[swift basin]

Why the limit is 600k coins?
And oil 25k limit?

[sinful yoke]

that is the hard cap

[modern shoal]

Why would you do a thing like that

[swift basin]

that is the hard cap
@sinful yoke, Why is this? What if I want more?

[summer grotto]

I request support and jump straight to battle.. Can someone help?

[fresh geyser]

Help I purchased something it’s still pending

[raven flume]

Hello, im want to play azur lane again but i got the problem data is gone, only bind to facebook for several years, i have made some purchase item before, please help staff 🙂
The image is binded from Facebook account, i dont have azur lane yostar helpshift

[pale pebble]

Hi, how to unbinding Yostar account?

[spring grotto]

You will need to contact customer support for them to manually unbind it for you

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[spring grotto]

contact options for support

[carmine hedge]

So uh, that pawprint scavenger hunt thing, I completed it but the website for gift code redeeming said cannot find the URL for gift code redeming

Was there a timelimit on that or something-

... The prints are gone
what-

[sinful yoke]

pawprint scavenger hunt…? you mean for Akashi?

[carmine hedge]

I think so?

[sinful yoke]

I dont believe you need to redeem a code for that

[carmine hedge]

...

[sinful yoke]

once you collect them all, they turn into a keychain of sorts

[carmine hedge]

then why do I-
what-
A keychain?

a keychain for what?

[sinful yoke]

I cant help you out with this little information

your situation sounds drastically different than the akashi quest I need some screenshots or something

[carmine hedge]

Well the prints are gone

but, here

Does this code mean anythi-
||TOUCTAKA130||

Oh

oh

oh

I'm a dumb a--

that was-
goodness gracious why didn't i SEE that-

ok nevermind no help needed

[warm ruin]

just bought some gems a few hours ago which today is the last day i can get the skin that i want, its been hours and the gems havent came in yet. bit afraid they dont come and the server resets and all. it says the payment is pending in my purchase history, been hours like that, idk if its normal.

update:
just rebought the thing and this time it gave me the gems but i have two pending now... smh

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

@warm ruin

[warm ruin]

okay thanks

[charred dune]

Anyone know how to play the game in portrait mode on any android emu? Tried the inspect ship thing but that doesn't work

[carmine hedge]

Does anybody know how much time it usually takes for the AL support team, to give a response to an unbinding account problem :o?

[sinful yoke]

it can be between 1-3 business days

[raven flume]

i think the staff currently on holiday right ? guess i would like to wait max 1 weeks, hopes get reply sooner

[paper yarrow]

So I’ve been trying to login into my game for about seven hours now and have been unsuccessful (I’m on Washington). I’ll get to the daily login bonus screen, have an endless loop of loading Manjuu only to be kicked out with a server under maintenance notice along with the endless loading Manjuu. I checked my other game on Amagi and it loads in just fine with no issues.

[naive valley]

anyone have a fix with playing AL on samsung dex when trying to scroll around since the game is stuck on the mouse cursor on areas where the map is manipulated by swiping around

[gusty ruin]

I tired going to gameplay help for this one but couldn't figure it out. When creating a boss fleet for opsi are you allowed to select from any of the opsi ships in your fleet or do they need to be consistent with the already made fleet. When I am selecting my vanguard it only has ships from fleet 3 or 4 to choose from and I don't have any active filters while selecting

[tardy wharf]

Boss fleet? You mean ark meta? Then you can only make from the 4 fleets in opsi. But you can choose anyone to take into opsi

[gusty ruin]

thanks, so when I was pulling open the boss fleet menu it would only give me six ships three of which were already in the boss fleet. I tried removing all the ships and it decided to update and let me select from everyone. Maybe it wasn't updating from when I got the other two fleets or some other weird glitch but I managed to change it up and get access to all four fleets

[median arch]

I’m trying to get the game on iOS, but it’s 3.7 GB, after uninstalling a few apps, it now requires an additional 1.7. On my android phone it’s much less demanding, is this normal?

[sinful yoke]

it should only be around 2.5gb for a fresh install (including downloaded files) on iOS

[median arch]

It’s listed as 3.7 on the App Store

And the additional 1.7

[sinful yoke]

it should be slightly under 3.7gb but its correct generally the game can get up to 3.5gb as of now if there is a lot of documents and data for the app

[median arch]

Right, but why would there be an extra 1.7 on top

[sinful yoke]

because that is the documents and data for the game including images and other files

[median arch]

On my android it’s like 4

[sinful yoke]

so..

[median arch]

Does iOS force you to install the voice pack or something?

[sinful yoke]

no it does not

android and ios have different forms of what data they store and how effectively some things get removed after each event

[median arch]

There is a maintenance tmr, would the demands go down then?

[sinful yoke]

up until the maint is finished and you have to download the new rerun event

[median arch]

Sigh... 16gb struggles

Insane how the system and “other” take like 11 gb huh

How big are ur game files?

[sinful yoke]

mine are 3.6gb right now

and yes, 16gb is practically impossible to have any game on it which is why I made the change from a 16gb to a 256gb

but now I face the struggles of my phone going to be outdated soon

[wintry verge]

anyone else has this issue on Bluestack when you scroll (anything, really, dock, depo, etc) the content just disappears?

[sinful yoke]

yes thats the cost of using a mouse/emulator unfortunately

[median arch]

Sigh, I got 1 gb remaining to install, hopefully it’s optimized tmr with the maintenance

[thorny tinsel]

Is there any option to turn on subtitles during combat on ios?

[median arch]

Btw how come u have it at 3.6 while I got it at 5+?

[sharp shale]

azur lane should be around 5gb if you play on EN

[sinful yoke]

you need to reinstall its generally just bloating

I am on en and jp they both take the same amount of space

[wintry dome]

When I log onto my account on PC through yostar should it give me everything I have on mobile?

[loud lantern]

Sorry wrong chanell

[sinful yoke]

yes of course

[wintry dome]

weird it doesnt give me my stuff

[sinful yoke]

are you logging into the same server?

[restive raptor]

Anyone knows the patch size?

[vapid imp]

Game is stuck in the checking for updates screen again

[tired sentinel]

Uh

[vast quartz]

@tired sentinel what seems to be the problem?

[tired sentinel]

Too big for exercise mode

[snow snow]

What do you mean by "too big"? The screen size?

[stuck owl]

hi guys, anyone try linking to Twitter end up crash?

[tired sentinel]

I play with smart phone

[copper flume]

You can change UI adaption on the settings tab in the game

[drowsy girder]

i have macbook with chip m1, azur lane is compatible?

[distant sinew]

I just got this problem with my operation siren. I already reinstalled it once but nothing changes

[late gale]

So, my Twitter account with which I was backing up my Azur Lane got deleted some time ago. Sadly, the update seems to have wiped my data on my phone so I can't log back in through there. I can provide the old Twitter username, so is there any way I can have my account restored?

[sinful yoke]

contact customer support for account recovery and be sure to tell them you dont have access to the twitter account thats connected

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[stuck verge]

My Facebook account is gone after joined during doaxvv collab then leaving early february until late march to comeback but account is gone

[long depot]

is anyone here having connectivity issue as well?

[twilit oasis]

I am also stuck on the loading screen

Ah nvm i just had to wait really long

[quiet plinth]

[sharp shale]

sign in

[vernal kettle]

is it just me or avrora server is down i keep on getting disconnected and i got sent to the login screen and now i cant get in, dunno with other servers

[sinful yoke]

what is the message you get when you get disconnected?

[long depot]

network error

it just get stucked at loading

loop

And it gets to this

[barren thunder]

my phone was destroyed and i didnt have my AL account bound to anything, please dont say everything is gone now

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

contact customer support for account recovery

[long depot]

so um about the connection thing

is there a problem or is it just some of us?

[obsidian thistle]

Me too here

Just finished reuninstall still same

[restive raptor]

Having connection issues here, is the AL server ok?

[junior stump]

I tried to connect to the game but I can't due to network issues.

[obsidian thistle]

@junior stump same here.. even ma internet reach 90+mbps still loading

[sinful yoke]

what region are you guys in? (on earth, I mean)

[obsidian thistle]

Philippines

[junior stump]

Phil

[obsidian thistle]

I thought something to do with Network Environment

[gray flicker]

anyone else having a problem with not being able to redeem monthly login reward?

[echo hearth]

We filipinos are getting screwed by the network error huh

[hollow python]

Same with the Problem

[obsidian thistle]

[dense sparrow]

F

[sinful yoke]

what is your phone provider/internet provider?

[hollow python]

Air Wave

And Globe

[obsidian thistle]

Pldt

[dense sparrow]

Pldt is having a maintenance I think

[hollow python]

I see

[wintry dome]

I finally got my game running on bluestacks thanks to you guys here, thanks

[dense sparrow]

You guys getting bataaan?

[obsidian thistle]

Yesterday I play before the re run MT works fine.. but then awhile i updated it the issues hits

[hollow python]

I heve a Pocket WiFi I try to used it but the Problem still remain

[fading jolt]

apologems yehey

[hollow python]

Yeay we need Apologems

[obsidian thistle]

[fading jolt]

hoping for apologems

[hollow python]

Yeah

[thick rover]

Any new why it is hard to log in to game been trying to get for an hour now

In SEA area, PH

[obsidian thistle]

@thick rover same here

Network error issue

[thick rover]

anyone reported the issue yet?

[hollow python]

wait I'll do it

Problem Reported

[inland lynx]

crap wish i came here b4 i played. Im from the PH and using PLDT, i was able to log in 10mins ago and noticed when i was retiring some ships that i only had a few bulins instead of alot, when i check my docks i noticed i lost over 200+ ships, and when i tried to enter OPSI i noticed my OPS teams are missing ships in them. Where do i report this?

[hollow python]

[e-mail]
Report your Problem here

[inland lynx]

@hollow python thanks. think i should wait until they fix this connection issue in the PH and check my account or report it now? i cant get in anymore to get some SS.

[hollow python]

No Problem

[hollow python]

use you Gmail Account

to Report the Problem

[inland lynx]

Okay ill send an email now

[hollow python]

nice i hope this problem si now fixing soon

[inland lynx]

dunu if it will help since i cant get my UID ingame since well, we cant log in the game

[vernal kettle]

so the problem is with our region? that we cant get in the game?

[tardy wharf]

Thats a pldt problem ig. Globe no problems

[sinful yoke]

I would not send in an email

you may have to contact your provider to let them know about the issue

because it seems purely regional and isp based

[atomic umbra]

PLDT having problems also can't login when using PLDT net. Changed to Globe Data and I was able to login

[sinful yoke]

try using a VPN in the meantime

[vernal kettle]

so its pldt???? how horrible i just changed to pldt from globe 2 days ago and this happens

[sinful yoke]

I'll let staff know as well

[obsidian thistle]

@vernal kettle hab u try on Globe?

[vernal kettle]

trying rn

[tardy wharf]

Im literally on globe rn

[obsidian thistle]

@tardy wharf any issue?

[tardy wharf]

None

[obsidian thistle]

[sinful yoke]

some one said earlier that pldt is under maint

[vernal kettle]

globe's working fine

[sinful yoke]

I do not live in the philippines or use pldt, so please confirm on your ends if thats the case

[vernal kettle]

i did receive message about pldt being down atm but i didnt take it srsly

[obsidian thistle]

@sinful yoke sorry to ping u.. but do anyone hab same issue beside from PH?

[gritty bolt]

had issue minutes ago, but gaame is running ok now on my side... PLDT is also my ISP and in the PH

[sinful yoke]

no, only PH

[obsidian thistle]

Wat time is dat?

[vernal kettle]

didnt state

[obsidian thistle]

Dang it why only PH

[vernal kettle]

so its working on pldt now?

[sinful yoke]

because SEA just has numerous issues with mobile game connections

[tardy wharf]

Yea pldt top trending on twitter seems like some problems on their end

[obsidian thistle]

Wat cause of issue?

[gritty bolt]

try restarting your router. prolly minor hiccup

[tardy wharf]

Cant find anything specific

[obsidian thistle]

I see.. seem even the speed test tells u has High Mbps but when u open some app its slow loading

[vernal kettle]

exactly

[obsidian thistle]

@vernal kettle wanna join me on PLDT Slaughtering campaign?

[gritty bolt]

game is working on my end, tho with minor delays/short loading.

[obsidian thistle]

[vernal kettle]

suree but it might be just a waste of time

[gritty bolt]

other apps working fine. (e.g. youtube no delay/can play HD resu)

[obsidian thistle]

But anyway ill try play tomorrow

Still slow loading

[vagrant nebula]

Somehow my internet is fkng up my log in since the update anyone having the same issues or its just my internet?

It is somehow same with arknights since its also a yostar server

[sinful yoke]

are you from PH?

[vagrant nebula]

Yes

[sinful yoke]

using pldt?

[vagrant nebula]

Yesss

Pldt issues?

[tardy wharf]

Its pldt

[vagrant nebula]

Strikes again huh

[tardy wharf]

Pldc

[vagrant nebula]

Dont want to grind in my phone since im usung mobile data on there cuz it works

[tardy wharf]

AL doesnt use much data tho

Grind all u want

[vagrant nebula]

Yea but my phone is sht, cant grind properly when fps is dropping

[obsidian thistle]

Guys try VPN for awhile

[brazen snow]

Any idea about this issue?

[sinful yoke]

login with your bind(s) on the left side of the screen there

[frigid fable]

Game keeps on telling me my account is being used in another device.

Ohhh i guess not the only one. From ph as well using PLDT

[wintry nebula]

What kind of VPN?

[clever halo]

I use turbovpn

[obsidian thistle]

👍

[hollow python]

I think the Cause of Problem is Technical Update i guess

[cyan cliff]

is there any issue with the server now ?

i have stable connection

yet i keep getting disconnected be it on my phone and computer

anyone in here ?

[vernal kettle]

u from ph and using pldt?

[cyan cliff]

yes >~<

it's loading now, but terribly slow

[meager carbon]

Any news? My girls are getting hungry

[cyan cliff]

but at least i'm being able to play

[meager carbon]

Can't login at all still

[cyan cliff]

well terribly slow for what connection i have

you just have to try and try agian

and once you get in, don't log out at all

or you'll have a bad time trying to go in agian

[meager carbon]

Its working omg

[cyan cliff]

we kinda just have to be so persistent now ~

[meager carbon]

Still reconnects now and then

Still good

[obsidian thistle]

Mine at first kinda slow den i click at Server selection its become long loading after reconnect many time am in..

[hollow python]

HQ didn't give any Update

[cyan cliff]

sserver maintenance ?

[hollow python]

is not Server Maintenance

[cyan cliff]

i'm suddenly given that error message

[hollow python]

a few Hours ago i'm Disconnecting from the Server for Some Reason

I don't know What's Going on

[cyan cliff]

i think it's more of an ISP induced disconnection issue

[obsidian thistle]

Is before MT yesterday perfectly fine ryt?

[cyan cliff]

as far as i've seen, almost everyone who's having the issue are using PLDT as their ISP

[obsidian thistle]

@cyan cliff correction... PLDC

👍

[cyan cliff]

i'm not quite sure if that's really the problem, connection seems to be stable now after i got that "server maintenance" error message a few minutes ago

[hollow python]

I'll Already Report the problem to Youstar but still waiting for any Development

[hollow python]

Same with my Device

[cyan cliff]

but i'm not sure as well

[obsidian thistle]

@hollow python @cyan cliff yesterday is working fine ryt?

[sinful yoke]

it is from pldc

[hollow python]

yup

[cyan cliff]

yea, it is, like i said, i think it's an ISP induced issue

[oak bison]

Is it just me or the servers are slow

[obsidian thistle]

I updated the rerun at 11am en dats I get the issues

[sinful yoke]

if you are using pldc, try using a vpn

[hollow python]

we need to Down all server For Full Maintenance i guess

[cyan cliff]

i think it's all okay now

it's still a bit slow than it usually is

but try to relaunch your game

[hollow python]

or need to Update the game

[cyan cliff]

i did it a few minutes ago and it's all going smoothly so far

i hope i don't jinx it

[obsidian thistle]

They said the PLDC MT will finish at march 30

[hollow python]

I Already Relaunch the game but the Problem still remain

[cyan cliff]

i see

[sinful yoke]

thats a very long time, if you cannot access azur lane even with a vpn, it seems you will have to wait until march 30th for a stable connection

[cyan cliff]

VPN is your next solution then i suppose as per what @sinful yoke mentioned

i'm not using a VPN at the moment but i'm being able to play now for some reason

[obsidian thistle]

@cyan cliff but u get in by the long loading?

[hollow python]

what kind of VPN?

i mean App

[cyan cliff]

longest loading i've had so far is 1 to 2 seconds

if it dips sometimes it gets to 5 seconds, but i feel like that's a very rare occasion at the very least

i'm using nox

[obsidian thistle]

Not phone?

[cyan cliff]

i also used my phone earlier, it's having issues, but i'm being able to connect and play with relatively okay-ish connection

[sinful yoke]

if you are using android, you can try hotspot shield for vpn

[cyan cliff]

it's not the best, but hey, it's better than nothing

you can also use tunnelbear

i'm not sure if that's like allowed by the devs

[obsidian thistle]

@cyan cliff my tunnel bear slow to connect

[cyan cliff]

i see, then you can use kawa-chii's recommendation, i guess ?

[hollow python]

is that VPN?

[cyan cliff]

what is ? @hollow python

[sinful yoke]

the pldt isp is currently down and you may have difficulties connecting to Azur Lane
you can attempt to use a vpn, but if that does not help then unfortunately you must wait for your ISP to come back up
please note that yostar cannot help with this issue, do not send in a support ticket instead please contact your ISP

[hollow python]

any Sudgestion for VPN app?

[cyan cliff]

i personally used tunnelbear before

it has 500mb free data per month without any card req

tho the data allowance is a bit too small, it'll do in a bind while we're having this issue, for you guys at least

[obsidian thistle]

I wish i could bonk the pldc

[hollow python]

i see

[obsidian thistle]

I lost trust on pldc..

[cyan cliff]

we're gonna have to deal with what we have for now

actually internet connection speed is still okay, it's affecting just specific stuffs, unfortunately azur lane is one of those stuffs

[obsidian thistle]

Very strange cuz only AL hab issue.. except Genshin and Priconne no issue

[sinful yoke]

since the issue is out of this channel’s scope and practically solved (but not really) lets tone down the chatter and bring it elsewhere please

[cyan cliff]

haii sorry

[sinful yoke]

if more users come in who use pldt, please redirect them to the pinned message now I will be sleeping

[obsidian thistle]

At least we know now the true Issue

[hollow python]

yeah

[obsidian thistle]

Night kawa

[hollow python]

Oyasumenasai kawa

[obsidian thistle]

I thought u work at Yostar Kawa?

[outer storm]

ty tech support

[hollow python]

Update from Youstar

[terse dawn]

Hi can I play Azur lane from Hauwei app gallery ??? Or in a Hauwei phone ???

[hollow python]

idk i'm Samsung User

[proven scroll]

is there a bug with the retire when you get the you are full? since dont always is showing all the ships that i have to retire

[hollow python]

Restart your game

anyway Good Night

[obsidian thistle]

Use qooapp

[honest spindle]

Are you unable to use japanese characters for your commander name? I've been attempting to name change and it keeps telling me it contains illegal characters, both written in hiragana and katakana

[sharp shale]

you can't use japanese characters yeah\

[honest spindle]

Huh, that's strange, ah well

[sharp shale]

it was possible back when the game first came out to global, but it's been patched

[honest spindle]

I'm guessing that change was made at some point rather than from the start, given that there are still some people on EN that have foreign names

Ah

Yep

Thanks

[edgy tree]

i've just installed Bluestacks on one of my laptops and logged in with my google account but i don't seem to have my progress on the server i play on the laptop for some reason, is there another step i have to take to login ?

[atomic umbra]

Our accounts is not binded on the google account. Make sure you've binded it on facebook, yostar or twitter accounts before you change devices

[edgy tree]

i have it bound on both Yostar and Twitter, what do i do then ?

[outer herald]

Log in with your bind on the title screen, and then pick the server your account is on

[edgy tree]

where on the title screen would i see the bind ?

is it the 3 buttons in the side i have to use, the ones with Twitter, Facebook and Yostar ?

[sonic rune]

So I haven't played in a long time and forgot what server I was on and I did bind my account but when I logged in it started me from scratch

When redownload does it always redo the tutorial?

[blissful vigil]

if you click on the choose server button, you can see the head icon on the servers that you have played on before. You probably started on a new server that you didnt played on before thus it started from scratch and the tutorial

[sonic rune]

Thing is, both my facebook and yoster started me at tutorial for the same server

[sonic rune]

Does the company delete files if they haven't been played after a certain amount of time?

[blissful vigil]

not sure, but I saw someone who hasnt played for like 6months continuing with his progress in gamplay-help before

[sonic rune]

I haven't played for a year

[blissful vigil]

did you see the head icon on any of the other servers? if you do, you probably last played there

[orchid dock]

Good day. Im having problems while playing fleets with such characters as Formidable, Atago, Takao, Taihou and other game freezes. Because of this I cant play game normally. Please help.

[edgy tree]

how do i login with the yostar bind ?

[hexed rampart]

Hey umm, I uninstalled azur lane and then reinstalled it, and when I logged in, it was a completely new account. Im on the same phone but I dont have my account linked to my Twitter or Facebook because I didn't know you had to do that to insure the safety of you're game. Is there anything I can do to get my account back?

Wait, nevermind. I was on the wrong server.

[rose mirage]

dunno if this i the right place but it seems some of my ships from my dock disappeared noticed because some of them are part of my pvp fleet and upon logging on this morning some were missing but my dock space was the same from the other night

dunno where can i get help with that

[fiery flame]

That is valid. Can't move and reboot game not help. D1 where is enemy ss

[thick rover]

Eh

Why still have problems logging in?

[orchid dock]

Good day. I`m having problems while playing fleets with such characters as Formidable, Atago, Takao, Taihou and other game freezes. Because of this I can not play game normally. Please help.

[sinful yoke]

try doing a file repair for your assets

[covert wraith]

Help, i cant login since the last update
And since i am guild leader, i am affraid to make my member guild worry about my inactivity

[worthy wharf]

been having problems entering the game, i had this happen since yesterday but sometimes managed to enter it, but mostly for hours i cant even enter it, my connection is excellent but it just keeps saying connection error, and when sometimes it says your account was logged into another device i changed my password to make sure none other than me can enter (i shared my acc cause i have a few games that one of my friend plays but not technically AL) so rn im sitting here resetting my device and waiting

also it does connection error and says logged in but keeps loading after

i just wanna grind

[random granite]

having the same problem with logging into lexington specifically

[swift elk]

same, having problems on both phone and when i tried bluestacks, net is fine for everything else except for the two yostar games im playing, azur lane and arknights

[sinful yoke]

what region are you in?

[swift elk]

southeast asia - philippines, on sandy server

[vernal kettle]

u using pldt?

[swift elk]

yep

[vernal kettle]

pldt is down

[meager carbon]

When will it be up again?

[vernal kettle]

they estimated at march 30 but hopefully sooner than the said date

[swift elk]

where did u get that info?

[vernal kettle]

they texted?

[meager carbon]

That sucks missing alot of days to grind

[swift elk]

oh huh, didnt get any

i wonder if rerouting traffic works like how i did for genshin to improve ping will work

[meager carbon]

My ping there is always green

Now

[obsidian thistle]

@worthy wharf u from PH? By any chance

[worthy wharf]

yes

[obsidian thistle]

Pldt problem

[worthy wharf]

yeah

[obsidian thistle]

Due under maintenance

[worthy wharf]

problem is

[obsidian thistle]

Use VPN atm

[worthy wharf]

hmm

[obsidian thistle]

Might help u play

[worthy wharf]

so only al gets affected by this?

cause yt rn works mighty fine

[obsidian thistle]

Due ISP problem

[worthy wharf]

ok thanks for the tip

[obsidian thistle]

Yt or any social app works fine except games

[worthy wharf]

bruh

i hope it gets fixed soon

[obsidian thistle]

Some ppl hu play ML hab also dc

[worthy wharf]

imagine playing ml

[obsidian thistle]

Genshin works fine tho

So maybe most affected bif is all Global Yostar games

[worthy wharf]

yeah whenever i play genshin its fine but al

[obsidian thistle]

U play AK?

[worthy wharf]

yes but quitted a while back

only BA and Al atm

[obsidian thistle]

BA?

[sinful yoke]

please lets not have a discussion about this since the issue is already highlighted in the pinned messages

[worthy wharf]

Blue Archive

[worthy wharf]

sorry

[sinful yoke]

this conversation is not related to azur lane technical support

[obsidian thistle]

👍

[obsidian thistle]

Ahh gomen..

[swift elk]

so i used a vpn and it seems to be working fine

[rigid dragon]

Hello everyone.
I ran into an issue with trying to trigger Admiral Graff Spee's questline. I set her as secretary, poke, quest fails to fire. She just dialogues as normal. Is there a known fix to this or is this event or conditionally tied?

I looked around the net and I didn't see a solution in the common issues.

Please let me know if you have questions or anything with a ping please. Have a good day and thank you for your hard work!

[lyric lodge]

Don't poke her in the breast... every other poke works

[rigid dragon]

I was doing head pokes. Didn't trigger. Went poking everywhere, FINALLY it fired on her hand. Random locational. Thanks for the idea. Got me past that hiccup. xD

[royal yacht]

Can someone help me with the black screen issue?

[modest trail]

Is there anyone that can help with a lost account?

[sinful yoke]

did you bind it?

[obsidian thistle]

@modest trail U recommended to Bind in Yostar.. very safe

[sinful yoke]

so they bound with yostar?

[royal yacht]

Can someone help me with the black screen bug?

[sharp shale]

uh can you give us more details

[royal yacht]

When I try to log I the screen just goes all black and I can't do anything it's just a black screen

[sinful yoke]

its a connection issue

try changing internet connections or using a VPN

[wanton marten]

@sinful yoke Hello
May I ask about this question please ?
Will I get banned from using colored text in my greeting text box in my profile ?

I'm waiting for the answer plaase anser if you can , I'm so afraid

[sinful yoke]

I dont believe so, ive never seen or ehard anyone get banned for it

[wanton marten]

Thanks for answering, I'm relieved.
But I wouldn't use it anyway, better prevented anything from going wrong.
I love my acc

[hollow python]

Error Message Due to Unexpected Problem from the Server

[sinful yoke]

has the issue been resolved yet on your side since the last time you were here?

[hollow python]

i see

A few Hours ago. I got an Email from CS

but now the game is now Stable

I can play now without Interruption and Disconnecting From Server

[static abyss]

Hi everyone, can someone teach me how to fix the constant loading in the game

[hollow python]

what is your Issue?

[sinful yoke]

where do you constantly load?

[static abyss]

whenever I click on something, the game just constant load

[static abyss]

yeah

trying to play a stage can sometimes take me an hour cause of this

[sinful yoke]

can you try doing a file repair for assets?

try the gear icon at the title screen, or the repair button in settings

[static abyss]

I will try that, thank you

[cyan cliff]

if you're getting disconnected on the game or is having connectivity issues because of your ISP (namely PLDT), contact your provider and ask them if they can do some TS or sync on your account

they may ask you to disconnect all of your devices from the router/modem as they attempt to do it, i had that issue yesterday and called last night

so far everything is back to normal, no lags, no disconnects, completely stable

[hollow python]

Here my Suggestion if the Problem still Happening try to Contac the Costumer Service Directly

[sinful yoke]

one thing at a time guys

im here to help people before they contact support

this channel would be useless if all we did was send everyone to customer support if one thing doesnt work

[cyan cliff]

sorry ;w; i'm just sharing my experienced and what worked so far for me 😦

[static abyss]

I have just done the in game repair, will try the game out a little and if there's still issue then I'll contact my provider

thank you everyone!

[hollow python]

Sorry my Bad

[sinful yoke]

also try clearing your cache if possble

[hollow python]

Hows the Situation of PLDT now?

[static abyss]

how can I clear cache in an ios device?

[sinful yoke]

you cannot unfortunately

[static abyss]

after repairing the game, my game feels better now

my wifi is pretty fast so I think it was cause my game was slightly corrupted

[hollow python]

ahh i see

that's the Good News

[static abyss]

but honestly, you guys are heroes

[hollow python]

why?

What do you Mean?

[sinful yoke]

generally lagging between screens is either a connection issue or a files issue

[grand arch]

Can i still recover my account?

[echo violet]

I started playing today, and I've gone back into the game again a few hours later and it is showing it is bound to a Facebook account that isn't me

I tried to 'Disconnect Facebook' on it but it says "The third party account does not match the one bound to this account: 100210"

[abstract flume]

Hi can someone help me whenever I finish a battle the game just black screens and kicks me out of the game

[pseudo drift]

Quick question: how did i get muted from a normal conversation?

This happened to me twice now and i didnt say any bad word

[onyx mountain]

Is it possible to get Fairey Albacore again if i dissessambled it by accident without needing to drop another Formidable?

[sinful yoke]

you got reported multiple times

[pseudo drift]

Yes i did got reported multiple times but i didnt say anything wrong

[winter monolith]

@onyx mountain you can build one in the gear lab with a purple swordfish and purple mats

[onyx mountain]

thx owo

this one right? @winter monolith doesn't say "fairey albacore" but it's the only one that's called Albacore

[sharp shale]

indeed

[winter monolith]

yep thats the one

[sinful yoke]

by the way, thats a better question for #gameplay-help , in the future @onyx mountain

[onyx mountain]

oh true, first time using the discord so didn't find out that channel tho xD

thx for your support

[carmine hedge]

Hello, why is the game not loading🤔

It has been like this for 15 minutes T-T

[sinful yoke]

try changing internet connection

[carmine hedge]

I tried, but it still doesnt work T-T

I am trying to reinstall rn tho

Yeah, its working now kekke

[blazing mural]

Can someone help me out here because I started playing on a new account due to not being able to recover the old one because the email got deleted and I tried emailing yo-star is there a way I can switch that account to something so I can play again and I have posted pictures of when I played on that account before it got deleted when I first played

[covert wraith]

I cant login since the last update.
I have already try using vpn and repair assets. But none of them can solve my problem

[tidal rock]

If I started playing Azur lane on a device (device A), but since linked my account and started playing a newer device (device B), can i delete Azur off the original device (A) without my linked account being affected on device B?

[brisk gulch]

if you use the same account and the same server, I think it won't affect your data

[sharp shale]

log in here @covert wraith

[covert wraith]

what i mean not login account but enter to the game

[sharp shale]

your login key expired

to enter the game, relog onto the service you binded your account to

for example, i binded my account to twitter, so I would log onto the twitter handle

[covert wraith]

hmm thats make sense, i will try

[tidal geyser]

I had deleted the game but just reinstalled it and used the yostar bind but now it seems all my data is gone on it

[sinful yoke]

are you logging into the server your account is in?

[tidal geyser]

😐

Thank you

I totally forgot about that

[covert wraith]

omg, i finally can login
thanks for your answer

Please Azurlane Dev, fix that notif "Uknown Error:-1" to "please login first"

[brittle pagoda]

When i try to contribute this show up even after i reopen the apps and use different platform

[static creek]

i did not get golf bullin from 3 starring b2 pls help

pls help

hi

[tough frost]

Hey Admin. I stuck at this and everytime i press it, it crashed. Help

[topaz sky]

@tough frost try the repair option in settings if it still does not work, try clearing the cache of your game and downloading it again also before you do that make sure you have your account binded.

[tough frost]

Oh okay

[topaz sky]

@static creek first thing are u sure that u did not receive the gold bullin it could be that after accepting it from the tasks it just didn't show up and was sent to dock directly?

U could try changing the sort to time and check of u received a gold bullin recently.

[gusty hamlet]

please tell me how can I restore my account?

i don't remember my uid. the link to the yostar account has disappeared and there are problems with facebook. (sorry for google translator)

[carmine hedge]

hello sorry if it sound stupid, but how can i change my yostar email address

[sinful ice]

how do i fix my game

somehow the game got glitched and my fleet is stuck on a done stage

i cant retreat

oh nvm i gotit fix

sorry for the bother

[neon saddle]

hello I have a problem I had a problem with my cell phone and I had to uninstall the game but now that I download it again and I want to download the files it tells me failed to update file: [4] I don't know why it says that

[torn raptor]

So when did this I waited for the code but nothing came

It didn't even sent it to me and I have everything correct

Even in Arknights which same login routine

Never had a problem with this before

[outer herald]

@torn raptor did you check your spam folder just incase it went there instead?

[torn raptor]

I checked EVERYWHERE

Even someone ik tried for me and had the same reaction

[neon saddle]

because when I try to re-download the game files I get this

[deft brook]

Hello Good morn I kindly would ask if there is a way to recover my account? I have not been playing azur lane since 2019 but somehow I have the urge to play it again. I tried logging in to my old account but somehow it won't let me access my old acc. I did bind it to twitter but even though I did, the game gives me a new acc.

[green moss]

You should try to remember in what server you played, usually that's the issue

[deft brook]

Hmmm does it really work like that? Ok ill try brb

[green moss]

Hope it works!

[torn raptor]

Well each server is different so just like a password you gotta have the exact server

[deft brook]

welp did my best but all servers did not have my old data

did some searching and maybe it had something to do with this

but this was 2 years ago the same year I quitted sooooooo this hurts bye my takao

[sinful yoke]

do you have your UID?

[ocean summit]

OMG You got the same problem as I do and it was the same year as well when you quit I also quit what coincidence

[ocean summit]

I have my Uid for facebook its 100200

[sinful yoke]

thats not a UID it looks like an error message

also I want to note, that tweet has NOTHING to do with a lost account in the sense that you cant remember your own bind

it has to do with the fact after one patch everyone had to relog into their accounts and not everyone bound

if you logged into your bind and you get the tutorial on all servers(yes you must go into all of them ) then you contact customer support and they will help you with account recovery

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[abstract flume]

Hi can someone help me whenever I finish a battle the game just black screens and kicks me out of the game

[rigid sapphire]

does anyone have a translation for the AL JP account recovery protocol?

[placid storm]

#352975182065041410 message

[foggy whale]

I disconnected while fighting boss, when I reconnected it kept showing this. Was the boss killed by other players and how can I receive sync point?

[rigid sapphire]

cool, what is the "takeover code" they talk about?

[rigid sapphire]

nvm, finally got my acct back

I'm trying to bind my account to a new twttr one but I keep getting this

[sinful yoke]

we do not do jp al support here sorry

you can ask our friends in the Azur Knights Community though, their discord link is in #welcome

[carmine hedge]

I buy the Trade Lizenz but it pays 2times ? how can i get one back ?

[static willow]

They said my twitter

They cannot confirm my authorization

How to fix

[rigid sapphire]

they sent me here, lmao

otherwise I wouldn't have known this server existed

[raven flicker]

guys, is there an android emulator you recommend to play azur lane?

[rigid sapphire]

memu, nox, bluestacks

[raven flicker]

ty

[carmine hedge]

whos on bilibili apk here

the thang wont update on the apk

[rocky musk]

is there a way to disconnect my Azur Lane Account from Twitter if my twitter account is locked?

[raven flume]

ok i think i just quit the game entirely and not coming back if no reply from staff, ew

[outer herald]

If you have a way to bind it to your FB account, or the Yostar account you can

[rocky musk]

i did i already but i can unbind twitter because i would have to log into it which is obv. not possible because i cant access my twitter anymore :/

[outer herald]

Did you bind it to a FB account or the Yostar account? Because the only way you can unbind it from your Twitter account is if you set up one of those two as a bind for your account

[carmine hedge]

whos on cn bilibili

[static willow]

nvm fixed

[waxen copper]

No resupply of Red ports from january - I am very sad about it. And no answer from support in email from february.

[tardy wharf]

Eh? Have you finished opsi story?

[waxen copper]

Yes

In january

[minor ginkgo]

how can I disconnect my lost Fb account

[tardy wharf]

Oh nvm you said red ports

Red ports are useless for now

Can only use blue ports right now

[tidal igloo]

guys.

...

i have just lost my fb account which is link to azur lane

how can i get it back?

[sinful yoke]

contact customer support for account recovery

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lyric lodge]

Red ports are Crimson Axis, blue is Azur Lane. We're having just Azur Lane ports right now, so yeah not a bug.

[jovial zinc]

What does this even mean

Nvm. For some reason it showed that i had dock space

[polar zenith]

I accidentally binded 2 accounts(a new one and a old one since i now just moved to blue stacks) in 1 facebook account, Do i just have to unbind the new one so i can access my old account?(im using the new atm and kinda panicking) sorry for my bad english

Edit: I made the new one's name same as the old one cuz of how i stupid i am thinking it will log-in to my old account.

[hearty merlin]

Don't know why it occurs to me when trying to download assets

[bronze wren]

So, I got a new phone and I'm trying to log into my account. I've bound my account, even through Yo-Star, I'm selecting the server that I created my account on, but I'm still being sent through the tutorial.

[halcyon jay]

i am in your exact position right now and it blows

[bronze wren]

Wild

[drowsy wedge]

Hey can someone help me out

[sharp shale]

what happened

[drowsy wedge]

Ok so I bought 20$ in gems and it said error and didn’t give me the gems and so I clicked it again and then it charged me twice but only gave me the gems for 1 payment

[sharp shale]

contact customer support and they should get back to you within a few days at most

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[vapid imp]

This keeps happening even after using a VPN

[hearty merlin]

Yes this happened to me too @vapid imp

Like several hours already

[vapid valley]

I am sorry to bother You, but : It will be grate idea if OP game intro could for "The Golden Doubulin Rerun" be posted as an animated background [in mp4 format with music without all that in game texts on log in] on Twitter or FB for community to use on their mobile devices 🙂 Please could You pretty please do it ? Thank You very much if You can escalate it further.

[cursive radish]

3rd times the charm

I'm on android and have bought the 2nd BluRay, got my Belfy skin and absolutely love it

My friend is on IOS, and is scared of buying one because its 'Android' only.

When I went to the claim site it never said anything about Android exclusivity, is this a thing? And if it is, then surely my friend can download bluestacks, claim it on there, and then go back to his iPhone?

[hazy pier]

I would say there is nothing to be afraid, but still it would be better to wait and get answer from kawaakari

[cursive radish]

Okai, thanks! I didnt think thered be a way to limmit the skins to a platform when the redemption is via a '3rd party' website, but I'll wait and see just in case before pushing him hehe

[shrewd olive]

Is someone from tech support online?

[sinful yoke]

yes?

[shrewd olive]

So I can’t seem to click on the letter boxes for the rerun of last year’s April’s fools event

[lyric lodge]

If you've done it, you done it. You can enter the bonus stage instantly

[shrewd olive]

Ah that answers my question thank you!

[vapid valley]

Than You all very much for In game intro posted on Youtube ! 🤓

[trail horizon]

question, can i unlink a yostar account?

[carmine hedge]

Alrighty

I had an account

on a device

I binded yostar

other device

started tutoriel beforehand

Now I've tried my email

but I think I might have binded this shit

I'm going to finish the tutoriel and see what I can do but

Yeah you're fucked

I’ve got one last thing to try

[spring grotto]

Make sure you're logging into correct server (such as Amagi, Washington, etc). Your account stays on the server that it was created on

[carmine hedge]

Alrighty