tech-support

[carmine hedge]

I did

[carmine hedge]

iirc i believe the lv. arrow to show highest level ship girl should be be facing up not down. down would have the lowest level ship at the top

That didn't fix it :/

[static stone]

I just got logged out and had to log back in, thanks for fixing it, I'm guessing that was you guys

[lyric lodge]

Equipped ships go first... your dock seems fine?

[carmine hedge]

But I have ships scared e eyewear and some of them aren't on fleets and says they are :/

[thin quest]

Is there a way to know how long I’ve been playing the game?

[dim sleet]

Wait until December for the stats lol

[dusky fossil]

hi, tech support team.. not sure if this count as bug or no , but my Hiryuu skill still appear as Researching despite already done with requirement.

did i miss something ??

[lyric lodge]

#known-bugs though personally I dont see why thats an issue

[dusky fossil]

oh , so it's not affect in game playing experience ??

[carmine hedge]

oops

okay so i don't know who to contact for this but if i had a twitter account that got suspended binded to my azur lane account, but still have access to that account, is there any way to rebind it to another account?

[dapper crown]

I have this bug where I can’t exchange I tried to relog and restart the game but it won’t work 😣

[carmine hedge]

if i start over in another server will anything happen to my current server?

[dusty torrent]

I used to be able to play the game with mobile data but now when I play I with mobile data it gets the network error. Its happened to me a year ago as well but was fixed.

[swift loom]

Me got this problem too...

[true geyser]

So now what do I do to log into my account on another device

[outer herald]

You use either your Yostar account, or your Twitter account to login on your new device, and make sure you select the correct server after doing so from the title screen

[true geyser]

Thx but yostar doesn't work(settings warning notice and experience)

[swift loom]

And about problem with guild contributions error???

[dull cloud]

im trying to unbind my account from twitter but it keeps saying "unable to unbind the account"

[sinful yoke]

is it the only bind on the account?

[dull cloud]

ye it was, thx i used a different bind to remove the twitter one

u need to have at least one

[thin viper]

How do I enter this event?

[placid storm]

you can join it on march 1 since you're out of attempts this month

[thin viper]

Are they shared attempts or per raid?

Because this is the first time on this raid.

[placid storm]

2 attempts for all operations, not per operation

[thin viper]

I see, thanks!

[light ember]

How can i recover my account if i don't remember the uid?

[sinful yoke]

did you ever bind it before? @light ember

[light ember]

With facebook

But i Lost the binding account

I had some issues with my phone

[swift loom]

Excuse me, I just have a problem with guild contributions on afternoon this day (SEA timezone) is it only a minor bugs?

[karmic quarry]

Excuse me, today i wanted to buy some gems but i keep coming across an issue, I play on an android device so I use google play to buy gems, after i click "buy" I need to put a 5-digit code i get on my phone number, after that it sends me on the same screen but not saying anything other than "Verify its you Purchase Authentification" and it has 2 options: the submit button and the resend code button but that only refreshes it without doing anything. I tried everything: google account password, the code i got for the first verification, phone password etc. I didnt find any solution for it and google support said they couldnt help me. Last week it worked just fine. I dont know if it fits the chat theme but if someone came across this issue and/or knows how to fix it can he/she tell me how ? Edit:its not just on azur lane but im desperate so thats why im asking on the AL discord

[hidden spoke]

Will Azur Lane add the ironclads in the future?

[carmine hedge]

I want unblind facebook & tw. How?

[short cypress]

How to get refund or gem for the extra charge from apple store? Got charged twice price

[obsidian sleet]

I have an account from a few years ago that I swear that I binded, but, when I try to log into the, it just brings me to the tutorial. Wondering if someone here can help me. I've got receipts and an image of the account

[sinful yoke]

do you recall what server your account was on?

[obsidian sleet]

Uhhh, let me see if I can try to find something that says what account I'm on

I honestly can't really remember, I have other images of the account but

Maybe Washington, Avrora or Amagi

It's an older account, from late 2018 to mid 2019

[brave maple]

This you

If so it's on Washi

[obsidian sleet]

Aha! Thanks, yeah, that's me

I'm gonna see if I can log in on the washington server then

It brought me to the tutorial, gaaah

I'll try with Apple ID next.

[sinful yoke]

let me know if you have any photos or have typed your UID somewhere

I would like you to know that Apple ID wasnt a form of binding a few years ago so I dont recommend trying that

[obsidian sleet]

Yeah, Apple ID didn't work

Lemme look through my photos again

Yeahhhh, I can't seem to find anything besides pictures of certain ships I have and fleet. Am I out of luck? I do have receipts of purchases.

[sinful yoke]

contact customer support for account recovery and they should be able to help you

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[obsidian sleet]

[empty sentinel]

smooth brain question but if I leave my guild will I lose all the guild tokens I've accumulated?

[winter monolith]

@empty sentinel you won't, however you will lose the tech bonuses you've spent in the guild you're in

[empty sentinel]

Oh dang alrighty thanks

[empty ferry]

Do you lose them permanently? Assuming you leave your current guild and come back say, a week later

[winter monolith]

i cant really answer that question since I haven't witness that but most likely it is perma upon leave

[nimble heart]

for some reason I have a random facebook account binded to my account, is there a way for me to unbind it

[dusky elbow]

Hi! Can anyone help, I got stuck on loading screen while turning on game 😦

[arctic burrow]

I have the same problem as your lol

[ivory silo]

Can't go past the first screen

After I click Tap To Start, it just says Network Error

nothing else

Tried on both phone (wifi, mobile data) and bluestacks

Any ideas?

[rigid robin]

I'm getting like, 1 to 2 seconds delay on every action that interacts with the server in some way (ie. moving on a map, collecting resources, building), but only on emulators (perfectly fine on my phone) - this only started a few days ago, and I have also tried reinstalling Azur Lane, Bluestacks, tried different versions of it, and tried other emulators and I still get this issue

And there's also 5+ seconds of being unable to interact with anything on game startup - as above, only on emulators and still after trying reinstallation

[fiery flame]

Hello. I got question about buffs for Sirius. Did these buffs in skills work together, beacuse i can't done her 7-4 stage with full eq and 119 lvl?

And i don't know did is something wrong

[quick yarrow]

I think I did something wrong. I deactivated my Twitter account. Had no issues logging in. Now I can't remember how I had it connected otherwise.

Disregard. Got it again. Linked it to Facebook sometime some how.

[gleaming python]

I need help with my Azur Lane account. It was linked to my Twitter & my old Twitter account got suspended, I believe you should still be able to recover it, so, who do I talk to, to get that sorted.

[daring oxide]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[fiery flame]

Help ;-;

[timid ledge]

is this normal or was i the only idiot whom this happened to?
leave for a few weeks/months and when i come back i lose all progress with saint louis' research...

[pulsar bough]

I'm trying to login in my JP account via twitter but I get this black screen after clicking the Twitter button, I tested on the EN client and I can indeed open the Twitter ingame on the EN client but not in the JP client, tried with QooApp and the xapk from ApkPure.

[carmine hedge]

i remember a mod saying this is for the EN client not JP or smth idk

[sinful yoke]

we cant help with JP client

[pulsar bough]

oh I see, thanks

[sinful yoke]

our friends over in Azur Knights Community may be able to help, there is a server link for them in #welcome

[swift elk]

Is there some server issues?

My game is stuck on loading screen

Nvm I'm in

[unkempt willow]

Hello. I was wondering if I could get some help. I have a new phone and need my old account force bound to the new one i made on my new phone. I will be happy to give any info needed.

[sinful yoke]

did you ever bind your azur lane account?

[unkempt willow]

yes I did. I have a yostar account bound

[sinful yoke]

check the pinned image for logging into a bound account its a step by step and if you need help feel free to ask

[unkempt willow]

Ok, im sorry i seem to be having some issues. error 100303. when I try to bind to the new account it says verification failed.

May I have some help please?

[unkempt willow]

Nevermind, I got it. Thank you .

[open blade]

is the server down? cant find anything about it in the social media.

[sinful yoke]

login with your bind on the left side there @open blade

[open blade]

@sinful yoke it worked thanks

[valid laurel]

okay so i have a problem with my account, i connected my account under a face book account on my ipad and when i log in with that face book account on my phone the data did not transfer, when i login on my ipad the data is still there under that account but it just wont transfer to my phone

[sinful yoke]

are you logging into the right server? @valid laurel

[ruby oar]

Uhh how do I fix this?

[cloud jackal]

hello, when will you fix bugs in siren operation?

And then today this bug is 4 times

this is the mission *

[ashen wasp]

i dunno if this is how it was supposed to be...or is it a bug
https://www.youtube.com/watch?v=Sy2eoi9dJHA

not really sure tbh

[remote hollow]

Will collab skins have a rerun?

[ashen wasp]

that's near impossible at the current state of things sadly

[cursive oar]

Can anyone help me how to change my display character?

[fiery flame]

Again about it

[cloud jackal]

or tell me please, how can this bug be removed?

[carmine hedge]

Lol. What happen to AL cs team

Contacted them and i need my account to be unbind then i gave the details then they said my problem is being process

Since last week i email them

And they always saying it is being process

[wooden dock]

I got two mails with the same content from the survey. Is it really two or did it bug or something on me?

[vast quest]

Happened the same to me, i took the survey twice because the first time i closed chrome tab and didn't remember if i sent it before closing. The site usually tells you if you already took that survey and it didn't, so i took it again...i didn't collect the second mail.
Should i report it or something?

[carmine hedge]

Is azur lane cs team online?

[sinful yoke]

im not too sure if they are in office right now

[valid laurel]

yes i have tried all the server none of them works

[wooden dock]

I'm not sure but I did send them a heads up mail just to be sure. We don't want them having people taking the survey multiple times in the future for easy cubes, I reckon.

[cloud jackal]

this is the mission * So is this a bug or what?

[halcyon hornet]

Is this a bug or my laptop actually hotter than a car's engine like that ._. ...

[bitter lichen]

I need some help with the account binding

My Twitter Account was blocked, I can't unbind it

[empty ferry]

Probably 51 degrees, it would’ve burnt at 500 degrees

[bitter lichen]

Help pls

[scenic raven]

You’re gonna have to contact Customer Service on that one

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[remote gull]

um my account bind is kinda weird

[sinful yoke]

can you elaborate?

[remote gull]

the account that i binded was my old account

but when i try to log in

the thing resets

[sinful yoke]

are you logging into the right server?

[remote gull]

yea

lexington

[sinful yoke]

can you try logging into all of the servers?

[remote gull]

ok wait

oops my twitter got locked

luck do be low

ok my twitter is back

ok i tried to log in all

none works

guess need to redo the whole thing

[quiet ruin]

I can't join the guild boss fight since it started.
The red exclamation mark is there since it started too.
For me it shows that the current operation is "Solomon Air-Sea Battle" however other members of the guild have "Ironbottom Maritime Defense".
Tryed loging out and back in again, also on different devices.
https://cdn.discordapp.com/attachments/758029232965419151/813972720073048114/unknown.png

Note that i never used up any of the Monthly Attempts.
Can anyone help me with this?

[carmine hedge]

What hell happening in the cs team

There always response to me since last week is " your problem is being processed" but my problem is want to unbind my account -_-

[noble granite]

Is it known in which Unity version AL has been / is being created?

[rose yoke]

i've recently unbinded my account from my old facebook one, that is an automated response to advise you that they received your request and they're working on it, just wait a little bit, they will ask you soon or later for proof of evidence that you own your account to proceed with your request

maybe they got busy lately

[quaint wren]

Music bot is borked again -_-

[snow sonnet]

Ye

Extend maintance

[little wing]

nvm it worked

[rapid moon]

Is this where I'm supposed to go if I have problems with IAP?

[sharp shale]

contact yostar customer support if your transaction failed

[carmine hedge]

yo anyone having slow download on asia server?

[sharp shale]

you aren't the only one

[carmine hedge]

thank god

yostar btw

[blissful vigil]

not on asia server but download is slow today, still on 1/490 after 5mins

[sharp shale]

try clearing cache and try again

[blissful vigil]

the bar is moving though, only 10% left for first file

[ripe flume]

guess im not the only one facing 1/490 for ages....

[cursive path]

Bought the lucky bag was billed and got nothing. Where can I open a ticket?

[carmine hedge]

how do i do that on bluestacks?

[sharp shale]

did they change command? understandable

ah its /support now

[wary stratus]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sharp shale]

should be the same way you clear cache on android devices

[cursive path]

Thanks

[sharp shale]

settings > storage > azur lane > clear cache

[muted atlas]

what about emulator?

[blissful vigil]

clearing cache didnt solve it FYI, it still go slowly at the same progress

[muted atlas]

indeed. even i restart my wifi and any else, still slow as snail

[dusty bobcat]

guess I'll just wait then

28 mins still 2/4

[vivid ermine]

Waited for 15 mins for it to pass the 1/490 bar, then now stuck at 2/490....

[honest glade]

aye me 2

[flat spindle]

all got stuck update ?

[honest glade]

yeah

[muted atlas]

not all

[grand bramble]

probably the servers are being overloaded to hell

[honest glade]

wait ur in?

[flat spindle]

vpn not working for me

[blissful vigil]

mine finally passed the 1/490 then it go fast till like 70% of 2/490, now it is slow again

[vivid ermine]

A lot of ppl are in, only a minority arent

[muted atlas]

some said only SEA people got slow download (even i'm SEA)

[honest glade]

hmmm

[dusty bobcat]

middle east, still slow

[honest glade]

SEA slowwww

[slim edge]

I purchased the Dawn's rime Lucky Pack and I was charged but there was a purchase error and I didn't receive anything

[cunning token]

Same

[slim edge]

where do I go for this?

[flat spindle]

better wait 30 min or 1 hour again for fix it

[steep mural]

@slim edge go there

[slim edge]

Thanks!

[waxen sable]

just a heads up i bought the lucky bag as well and thought i bugged out but it just showed up in my mail now

[vivid ermine]

Heads up to everyone with struggling downloads: once u pass 1/490, u get stuck again at 2/490, then it auto enters into the game for u

[blissful vigil]

update on my progress of slow download: the 2nd file finally finished and the rest of the files are completed within 1min

[grand bramble]

after the second file is done the others would download like a bat out of hell

[vivid ermine]

Yeah

[woeful crypt]

Also bought the Dawns rime lucky pack but didnt received the content

[true ibex]

Did SEA connection problem already reported here?

[grand bramble]

its just the first two files that were downloading like a b*tch

[wide coyote]

They charged me twice for the same lucky bag

[granite hatch]

Anyone stuck here?

[spark sinew]

Same stuck at loading screen

[shy ridge]

stuck on login

[vivid ermine]

^

[blissful vigil]

I am here right now too

[muted atlas]

^

[granite hatch]

Server is queueing?

[vivid ermine]

Wait a bit during login

Then it will forcibly put u in somehow

Idk thats what happened for me

[muted atlas]

took me 10-15 minutes only for a single loading

[granite hatch]

Oh well

[cunning token]

I just got mine as well but did not get a skin lol

OH

Nvm i bought it already

[cobalt raft]

i've been having trouble binding my TW acc is there a fix?

[carmine hedge]

Hello there, I just purchased Dawn's Rime Lucky Pack, and got some bug.
So far the payment was finished, but I think there is nothing here I've got.
Is there anyone know what and where I can send a report?

[plush frigate]

me too

[tardy sierra]

got the same bug

[blazing aspen]

I am getting this unknown error, any idea how to fix?

[low island]

:с and me too

[carmine hedge]

ach, that is important, I found mein too XD

[carmine hedge]

check the mail, I found mein XD

[carmine hedge]

check the mail, I found mein XD

[carmine hedge]

check the mail, I found mein XD

[sharp shale]

@blazing aspen
log out and sign in again

[grand current]

I also just purchased the lucky bag and received nothing. I checked my mail, it's not there 😦

[blazing aspen]

logout? unbind my stuffs?

[carmine hedge]

maybe close the app first, and loggin again

[sharp shale]

just sign out and sign in again
or just, you know.. sign in to the service you chose as a binding method

[blazing aspen]

i restarted the app multiple times, that should count as signing in and out, right?

[half flume]

Same problen, but I asked for Google refund, and successfully did it. And after that get mein Lucky bag on mail. What should I do?

[grand current]

I did log out and back in, and I received my google play receipt, but the box is still showing for sale in the shop

[tardy sierra]

still doesn't work for me (tried both re-sign-in and restarting app)

[tardy sierra]

this

[sharp shale]

did you bind your account to twitter/facebook/yostar?

[plush frigate]

Sent mail to support then...

[blazing aspen]

i did

[sharp shale]

if so, sign in again to the one you binded your account with

for example if you binded your account with twitter, click on the twitter button, sign in

[blazing aspen]

ok, let me try

it worked, thank you!

[tardy sierra]

tried that but still doesn't work, oh well...

I'll send mail to support, thanks for helping!

[sharp shale]

my response wasn't directed towards you, sorry

[plush frigate]

if i got mail can i buy another one?

[tardy sierra]

it arrives now after contacting support, and no you can't buy another

[plush frigate]

got it nice

[quick vapor]

Wuts the email to report billing issues?

[sharp shale]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[quick vapor]

Well it's fine, thx anyway, seems like it resolved itself

[pliant cosmos]

is the "Crown Jewel of the Royal Navy" skin bugged?

[unkempt harness]

so what do we do if the $30 box doesnt show up after purchase?

[rotund hamlet]

^^^

I restarted my game but I'll try logging out and back in

[halcyon canyon]

Perseus' skill shows up for Formidable

Not sure if it's been reported

[rotund hamlet]

Is perseus in another fleet?

[halcyon canyon]

No

[sharp shale]

it looks like she is though, she healed your vanguard

[halcyon canyon]

Oh wait she's in fleet 2

Her skill does that?

[sharp shale]

yep

[halcyon canyon]

Wow

[sharp shale]

she heals everyone
even if its in another fleet

[halcyon canyon]

Dang

Thanks

[wide surge]

Hi there how do I follow up on a purchase error?

[sharp shale]

give it a few minutes first, if nothing happened, contact customer support about your issue

[waxen folio]

yeah, it took about 15 mins for mine to process and receive the gems

[uneven oar]

Takes a while to process? I just bought the lucky pack today and it went through, but the lucky pack is not in the mail yet.

[rotund hamlet]

yeah i had to wait for mine

[uneven oar]

Ok, I did receive some kind of message saying it took a while to show in the mail or something. I'll keep waiting; but what happens if I wait and it still doesn't appear?

[sharp shale]

then the latter

[marble trellis]

I buy pack and not go to my acc mail

Help me

[hazy haven]

Stuck here too

[jovial chasm]

@hazy haven yeah me too. IDK why

[thin viper]

Have some difficulty loading too.

[tall tangle]

I'm stuck as well, won't download the update

[raven cave]

Ok... the wifi at work made that when I redeemed the pack it was infinitely loading, so I decided to restart my game... then it says that the pack is redeemed despite the fact that I didn't get my gems or anything else

Idk what to do

[plush charm]

A pal of mine loaded up and is stuck in an update loop. Upon every log-in, it says they're out of date, and closes the application. Any idea on potential solutions.

[muted atlas]

feels like open server 2b2t in minecraft

[hollow ridge]

Does Kirov have any Voice lines?

[muted atlas]

yes it does. but idk why she still silent?

[ebon crater]

try use VPN and set it to US region

[plush charm]

Update; the screen is stuck on the "checking for updates" message

[glad bone]

Same here

[tawdry arrow]

Took like more than 10min to finish download a freaking 35mb update

[raven cave]

What do I do to speak to the official tech support

[wooden heart]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[raven cave]

Thanks

Cause like I said, (read what I wrote above), it's my first time having problems like it

[wise granite]

Where do i complain abt failed pack buy?

[patent lantern]

Are kirov's voice lines playing for anyone else?

[brave maple]

The patch notes say she didn't get a voice, but it would be a bit confusing because in archives she has a CV listed

[flat lance]

lot of people having the pack not showing up in their mailbox it seems

[sharp shale]

no its just that you have to wait several minutes to receive the items

[carmine hedge]

So uh, when I go to battle my subs Don't show up at all and they do nothing :/

[sharp shale]

@carmine hedge also #gameplay-help

[gloomy flare]

so im not the only one

i have the same problem

[brave maple]

Open up the menu that says "Strategy" and click on the circled button

[flat lance]

yeah, I'm still waiting for mine to deliver. I think it's been around 30-45 minutes since I made the purchase

[gloomy flare]

i bought the lucky bag, i was charged and it didn't appeared on my mail, pls help

[flat lance]

I'm gonna wait till tomorrow, if it doesn't pop up I'm contacting customer support

[gloomy flare]

but is it normal???

[flat lance]

nope

[gloomy flare]

its the first time that this happened to me

[flat lance]

it's happened to me once before I think?

I waited a bit and it came in the mail

[gloomy flare]

does the lucky pack still appears on the packs section for you??

[flat lance]

it does

[gloomy flare]

[flat lance]

which is why I'm gonna give it time

[fiery flame]

What is fastest way to trop this?

[flat lance]

i've seen 2 or 3 other people in hear say they have the same issue, so I'm just gonna wait and see if it's the systems being overloaded

@fiery flame gameplay help for that

[fiery flame]

Right sorry

[thorn agate]

where do i get help with fail purchased?

[gloomy flare]

same problem???

[flat lance]

did your bank get charged?

[thorn agate]

it said failed purchased but also that i did purchased, i looked at my bank, and sure i payed for it and did not get it

[flat lance]

same problem with Dave and me

[thorn agate]

and i just want the gems or my money back

[flat lance]

you'll have to contact customer support

[thorn agate]

and where do i do that

[gloomy flare]

we are waiting to see if this gets fixed

@thorn agate @flat lance

check you mail

i just got the lucky box

take care guys

[flat lance]

nope not me yet

@thorn agate

you'll have to email them

[carmine hedge]

/support

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[thorn agate]

there done and now just wait i guess

[sour marsh]

I think I found myself a bug

It’s stuck on this and won’t cycle off

[weak marten]

I got charged twice for the Dawn Rite pack... something that can only be purchased once... 😑😑😑

[sinful yoke]

try contacting google play/itunes and/or AL support for the double charge

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[vital pumice]

IS THIS a JOKE??!! I barely able to don't say the worst words. Update notes saying, easier way to get the ash coordinates. I go to the map where I get easy task: collect sinking supplies. But as soon I entered map, I got this enemy!!! Lvl 120, 100"hp" and super buffs. Against lvl 79 fleet???? I have a lvl100 fleet, but while before update I was able to fight even if they got sank(got repair), now I can't because of low resolve or what... I can't fight now only once per 8h, and I can't leave the map too... I really lose my patience with this operation siren bugs/changes/mishaps etc. Fix this thing finally without any dirty tricks!!!

[brave maple]

You can click the 4 squares when you choose a zone and you can choose not to do the abyssal zone. @vital pumice

[vital pumice]

I did every tutorial, but got nothing about this. But now I'm stuck on map, because can't change it.

[brave maple]

There's nothing you can except beat the boss to leave, but if it was an abyssal zone TB would have told you that there was "A near certainty of a powerful enemy being here, do you wish to proceed". You could have chosen to retreat with one of the options there, and if it's a stronghold all you need to do is go to the edge of the map to leave.

[vital pumice]

No stronghold, only one single boss, nothing there just her. That's why I can't increase resolve too. I was thinking to get the supplies and leave, I didn't know I can't leave after. As I said, there wasn't tutorial "story/mission" showing how these boss maps works.

Even thought this thing part of the story missions maybe

[brave maple]

What you've described is an abyssal zone, you were told first when entering the zone that there is a very powerful enemy and you should prepare for it, and then TB said there is a very powerful enemy here and once you reached the first siren blockade you were given an option to retreat. There's no way you shouldn't have known that there was going to be a powerful enemy and you did have a different option than to just fight the siren to leave.

[vital pumice]

Okay, let's see. We get TB the whole time when story things happen. I get TB saying a new thing I never seen before. How I supposed to know this is not part of the storyline?! You always blame customer for bad game design and not proper tutorial? Great. This is the first time I thinking on leaving a game because of support. Aw and when I entered I wasn't able to leave. If it was a bug or work that way idk

[brave maple]

Just to let you know I'm in no way affiliated with Yostar, Manjuu, and/or Yongshi. My actions are not representative of either company. Users with yellow names are AL Staff, use those people to base the support off. I'm just a consumer of the companies product.

[carmine hedge]

well then, first time ive seen this.

[vital pumice]

Sorry then... It just really frustrating. At least thanks for showing me the way to evade abyss zone next time

[sinful yoke]

in the future if you think something is a bug please post in #bug-reports and if you ever need clarification or help with the game that isn’t a technical issue, #gameplay-help is your friend

[pliant willow]

Hello, can someone help me with this issue? I can't move my first fleet because it's stuck on this Taifun

[vital pumice]

Thank you I will do next time. Just always confusing what is tech and what is not. Also the "gameplay-help" name little confusing I didn't know there is "official" support.

[sharp shale]

every channel here is run by the people

official support would be azur lane customer support

[leaden stag]

So I tried to bind my account to my Facebook, and now it only opens to a fresh account start, I've been playing for months and am having a bit of an anxiety attack not being able to log into my account now...

[sinful yoke]

are you logging into the right server?

[leaden stag]

Yes

[sinful yoke]

where did you try binding your account?

[leaden stag]

When I was logged in

[sinful yoke]

what screen?

[leaden stag]

On the account tab in settings

[sinful yoke]

did you try logging into your bind at the title screen yet?

[leaden stag]

It seemed to work, then I exited the game and tried to log in with Facebook, but now no matter how I try to log in it brings up a fresh account start

If I go through the fresh account start, can I then change the account if I use my account name and UID?

[sinful yoke]

do you have your UID?

[leaden stag]

Yup

[sinful yoke]

can you send your UID?

[leaden stag]

I'm hesitant to send it over discord, not knowing if anyone here actually works for Yostar...

[sinful yoke]

you can send it through DM if you prefer

[thin viper]

I haven’t been able to enter the game since about 7-8 hours ago, stuck at “loading game”.

[empty cape]

Is there anyway to complete a transaction, it went through on my phones/cards end but on in the app

[gritty sphinx]

Hello everyone, here is such a mistake today when I try to enter the game, the Internet is 100%

[sinful yoke]

try logging into your bind on the left side of the screen there

@empty cape contact customer support if you did not receive your gems

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[empty cape]

Okay ty

[fallen plover]

Stuck on this everytime I try to do anything
Any idea why?

[carmine hedge]

I got stuck in this screen for a few times now

[marble wedge]

Hello, where can I get help if I have received 3 identical invoices / purchases for the "Dawn's Rime Lucky Pack"

[remote hollow]

Is this a translation bug?

"11 times" but the bar only shows 10

[coarse blade]

Hi, is there anyway I can do to recover my now oblivious facebook account binded to AL, I got logged out from my mobile device after using an emulator on my pc to attempt to login, now facebook blocked me from even attempting to login on their side and I'm really stuck in a corner now.

[carmine hedge]

Anyone same like me ship Kirov has no sound

[molten magnet]

@carmine hedge https://discordapp.com/channels/456397991847395339/460647532079349760/814703595789353021

[carmine hedge]

I see ty

[lyric lodge]

Yes. 10 is the right value

[lyric lodge]

Try l2d repair, gear icon on the login screen

[fallen plover]

Okay

[carmine hedge]

baught the lucky bag in the shop a few hours ago and have not recived it yet should i contact the support or just wait ?
and how do i contact the support ?

[rustic pelican]

close game and open again worked for me yesterday

[flat lance]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[flat lance]

@carmine hedge

[carmine hedge]

thank

[flat lance]

read that, I bought mine yesterday and still haven't received it

[supple thunder]

when launching I'm stuck at "checking for updates" load screen. how should I proceed?

[supple thunder]

after several minutes, fixed itself, all good

[summer grotto]

Is it possible to play AL on 2 devices? Like: I played on phone X then when X is unavailable I play at phone Y.

[lyric lodge]

Yes. Just not at once

[latent summit]

Stuck at this download screen, when it passes the 3rd or 4th bar it instantly crashes

[fallow flare]

Can I recover my Azur lane acc, if my facebook was banned?

[astral raptor]

what is this?

[fallow flare]

I think you should re download game

[lethal vigil]

is this app still supported on iPhone 6+? I get back from training and now the app won't even update, even after attempting to re-download the app. Appstore says it's supported. even though I haven't been able to use it at all since August when training started.

[astral raptor]

I uninstalled and it still says the same thing

[thin basin]

Somehow the hard event stages don't give two times the points the first time daily

Why is that

[astral raptor]

I just reset my phone and it worked lol

Now i gotta download 1.9gb

[fallow flare]

There's no one answers on questions about account?

[carmine hedge]

I don’t know how to change PR catch up because I finished with roon and I wanna put it for friederich der große

Ping me if someone can help

[novel timber]

so i bought some gems and got charged for them but i haven't received them on my account yet is there some delay ?

[novel tulip]

Does anyone know why AL keeps freezing one me? Multiple times the game has become totally unresponsive during the story segments and I have to exit out of the game. I've tried uninstalling and reinstalling and that didn't work.

[carmine hedge]

Accidentally purchased the lucky bag twice, but ofc you can’t get the lucky bag twice ):

[cobalt raft]

I've been having trouble binding my acc with twitter recently, any1 have any tips on how to fix it?

[ionic prism]

Please help......

[sinful yoke]

login to your bind on the left side of the screen

[prisma raven]

Hello fellow commanders, i want to report a game bug a have in my account, so before update is begin i'm in the middle of operation siren in-game siren mission where i go to to another map through portal, in the map it's like a puzzle that i must bring a matrix to the right place, but i realized there will be an update so i left it 1 hour before update start, then after update i comeback to operation siren, but something happen, after i click 'return to map' there are screen text like usual we must click it to dismiss it, but in my case the screen text is only re-appear even after i tap screen many times or just tap 'skip' text, i already try to fix this bug like go to settings then click fix assets and try to clear cache and force stop through android app setting, but nothing change, if anyone know how to fix this pls help me, here is my Screenshot bug, that's my bug report

[carmine hedge]

there is a problem on new theme dorm, it doesnt add all furnitures

[elfin magnet]

So I posted this on reddit a few days ago, didn't get much was just wondering if anyone knew about this issue or not
Issue with BlueStacks not recognizing accounts
I was wondering if anyone knew how to fix this issue. Recently AL updated in blue stacks and on my phone. Before I was able to access my account just fine and now it refuses to log in as the account I own. Does anyone know of this issue or how to solve it? I have checked everything from passwords to codes to the server and none of that is the issue.

Just to clarify the account does exist as I can log out an log back in with no issues whatsoever

[sinful yoke]

if you can log in and log out with no issue, are you doing anything different on bluestacks than you are on the phone?

[elfin magnet]

Nothing, I've even tried alt accounts as well, I tried a different emulator as well so idk what's exactly the issue.

[sinful yoke]

are you logging into the same server?

[elfin magnet]

Yes. On the account I want I have 2 servers I play on but when I log in on the emulator it shows no profiles at all

[sinful yoke]

all of them take you to the tutorial?

[elfin magnet]

Yes

You know the little person symbol next to servers when you view the whole list, yeah it doesn't exist, it's like it made a while new account off an already existing account but login on phone is normal

[sinful yoke]

little person symbol is generally entirely irrelevant unless you arent having account issues

have you tried relogging into your bind?

[elfin magnet]

I have.

[sinful yoke]

do you have your UID?

[elfin magnet]

I do

[sinful yoke]

its very peculiar you can login to your account on other places but this one emulator

can you send it?

[elfin magnet]

This is his, and I've tried 2 emulators

UID*

[sinful yoke]

/checkbind 270697605

[carmine hedge]

Bridal Z23

Bind Status

Twitter

:no:

Facebook

:no:

YoStar Account System

:no:

Feb 27, 2021, 11:35 AM

[elfin magnet]

Twitter and YoStar show to be bound, this is interesting though

[sinful yoke]

what server are you on?

[elfin magnet]

Washington

[gritty sphinx]

hello, thanks a lot, it worked

[stuck sleet]

can someone help me recover account please

i have a device that i want to link to fb/twitter and log in on new device, but i cant log in to them on old device as those facebook/twitter are linked to other accounts from the past

i am on aurora server

[stuck sleet]

avrora*

[south moth]

Hi, when Sovetskaya Belorussiya fires her salvo, her rigging doesn’t show, graphical glitch?

[rotund dagger]

the dev30 cutscene never came up and I can't do fate simulation

[placid storm]

because pr3 ships don't have fate simulations yet

[rotund dagger]

oh

hehe 😇

[grave folio]

why cant i go into the event sortie on my ROG phone?

its works on my Iphone

[lethal vigil]

Question: what do I need to do to get this app to work on my phone again? My app refuses to update and allow me to login. I even tried uninstalling the app. Help?

[stuck sleet]

no one still replied about recovering my account

cs totally misunderstood my inquiry and gave me pretty useless advice on email

[nocturne marsh]

I got double charged for lucky bag and I reached out to support to get a refund on one. They told me to go to Google or Apple for refund. Will I get banned? Is this even the appropriate procedure?

[sinful yoke]

your question is a little confusing, you want to login to your account on a different device, but the account you want bind with you cant because your social media accounts are connected to different account?

[sinful yoke]

you will not get banned

[hazy beacon]

This is very weird but, some of my ships are missing? And they aren't the new ships, they are ones I've had for a while???

[undone haven]

When I try to contribute to my guild, I get this error. A restart of AL doesn't seem to help. Anyone got an idea how to fix this?

[deep solstice]

Hi can I check how you reset my yostar account password

Hi

@sinful yoke

Hi @sinful yoke I need help to reset my yostar password

[sinful yoke]

are you trying to login to a yostar account bind?

[deep solstice]

Yeah

[sinful yoke]

they do not use passwords

just temporary codes

[deep solstice]

Oh ic

Oh so there is no password

[sinful yoke]

input your email, press generate, and you will receive the code in your email that you use to login with

[deep solstice]

Haha I have been tying and seems my account is locked

Ok thanks

[sinful yoke]

if you have any more questions definitely ask

[stuck sleet]

in order for me to migrate to a new device, i have to be able to bind the account to either FB or twitter on my old device, correct? I can't do it. It says its already binded to another UID. Of course, whatever that was in the past I dont have access to any longer. I long since decoupled it all from my own social media. So basically I need you to please disconnect my facebook/twitter from that UID 100200 so I could connect them using my current UID

[remote hollow]

Will the russian skins have a return in the future?

[sharp shale]

you can expect them to return, but not in the very near future

[mellow musk]

Hello, I'm getting an error 100180 when trying to log on to azur lane jp client. I do have my account bound on twitter, but getting fuddled up about getting past the sns requirement. I have not tried on another mobile device, but issue is occurring consistently on blue stacks, nox, and mumu. Is there a way to get past that error?

[urban flame]

how do you leave a guild?

[remote hollow]

What's the next collab? I remembered that there was a skin collab from the dev stream or something

[austere tree]

For some reason I cannot get into the game on mobile data. I can log in, but when I tap again the get into the game it gives me a network error

Game works on wifi tho :/ and my network service provider is Vodafone...

[long frost]

Why is this so?

[sharp shale]

because rainbow quint mags are a thing @long frost

also #gameplay-help

@urban flame tap on the guild name, then click leave guild

@remote hollow we don't know when there will be another collab event. new/upcoming events will be announced primarily through the azur lane twitter or #game-news

[lofty ore]

I've been having a weird issue where when I'm fighting abyssal areas in OpSi, I get randomly disconnected, and I constantly have to restart the app, has anyone else been having this issue?

It doesn't happen anywhere else aside from Operation Siren stuff

[echo talon]

Ive been getting error 200330 in the store when i go to buy anything with real money

[sharp shale]

Try using a different network connection (i.e Wi-Fi/Mobile Data) and/or a VPN application

[odd wasp]

I've actually been having the same problem as @lofty ore has been having. The only difference is it happens frequently and everywhere in the game. OP siren, event stuff and normal content, even sometimes when I'm sitting in the menu. It'll say connection lost and ask me to click reconnect. I haven't had this problem until about a week ago. My internet is fast and reliable. I have tried to use my data, and it still does the same thing. Also sometimes my game will freeze and I'll have to force close it and reopen it. My phone is pretty strong too, it's a Razer phone 2 so it's hardware is more than capable of running the game.

I have tried reinstalling the game and it still does the above mentioned problems. I'm not sure how to fix it, so any advice is appreciated.

[stuck sleet]

is the yostar account supposed to maintain game progress to?

[sharp shale]

yes

[austere robin]

Can we request have our Guild Operations to be reset?

We cannot join. And apparently we cannot finish it with so many inactive members. Waiting for 57days. Is too long for expiration.

[daring owl]

Unliloop of loading during auto shortie. Anyone? I already clear cache restart game needed to solve

[sharp shale]

did you have any binds? i.e account is linked to either yostar, twitter, or facebook

[ionic panther]

I can't change my contributions, the same error always occurs!

[placid storm]

log off - wait for at least 10 min. - open the game

[ionic panther]

ok i will try, thanks

[grand zenith]

I've had this problem for 3 hours, restarting my device and fixing files via the gear button on the top right has done nothing.

[winter monolith]

log in with one of your binds @grand zenith

[grand zenith]

thank you @winter monolith

it worked

[broken yew]

I spent 5k oil for what?

To see this message, srsly?

Sorry nvm, game restart solve problem

[tender tartan]

a bug

it happened same in CN server

try to restart the game

[carmine hedge]

Somehow my first download connected to someone else’s Facebook and then linked my Apple ID to it as well. I reinstalled the game and tried to add my Apple ID and it gave me a code 100140 saying token failed... can you offer assistance?

[floral flame]

What does this mean? I've got a guild operation from last month still running that I can now join... But if I click to join, this message shows up. Is it asking me to cancel the previous operation (that only 1 person managed to participate in) and start again, pick a new one, or what?

[hollow stirrup]

https://i.gyazo.com/63ba865b61b093e3f04a45d6efe95242.png https://i.gyazo.com/736104533c73d1950a7f57dea189898a.png

I restarted my game twice now and I didn't get anything

[hard pulsar]

same here, I did not get anything when I spent my 5000 oil

[hollow stirrup]

is this some kind of scam to introduce artificial difficulty in the event grind?

[hard pulsar]

the 5000 oil worked fine on last months reset. This time nothing. I wonder if they had a nice little bug creep in

[hollow stirrup]

ok

third reset and i got it

we're gucci here

[hard pulsar]

I will reload a few more times and see if I get lucky

Still nothing for me yet after 5 restarts

Will check in 30 minutes

[hard pulsar]

Restarted and still no items for me

[floral flame]

Guess I can join, but I hope nothing else is bugged.
#gameplay-help message
Going to write a note to Belfast-bot

[stuck kite]

@hard pulsar same issue here, even tried repairing game assests, restarts, etc. No items.

[lyric lodge]

Just a note, but you guys are aware you need to use the item from your inventory? It's supposed to tell you that, it probably does it once though, so if you also bought it last month. Unless you guys did do that too, but it's good to check.

[muted atlas]

how to fix this?

even i can't press continue

[white ether]

🇫

[leaden surge]

hello, can orange mumu play AL as well as gfl?
if you don't mind a link, this article made me want to check if it applies on azurlane as well

https://gamepress.gg/girlsfrontline/improving-gfl-performance-pc-mumu-assistant-nebula-engine-guide

[stuck kite]

@lyric lodge ugh thank you, cant believe i forgot about that

[coral fjord]

Hello. Is it possible to restore accounts? I have an UID, but I can't log into my account via my phone. I don't remember if the account was linked to Facebook or another network

[static creek]

i am unable to change ships in bluepring caption window , the window for selection of ships just dosent opens , please help

[sinful yoke]

can you send the UID?

[coral fjord]

Yes

[sinful yoke]

/checkbind 201945404

[carmine hedge]

Bridal Z23

Bind Status

Twitter

:no:

Facebook

:no:

YoStar Account System

:no:

Mar 2, 2021, 12:27 PM

[sinful yoke]

contact customer support for account recovery

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[coral fjord]

Thanks 😊

[lyric lodge]

300/300 is the max, you used up all the bonus bps.

[hot spire]

Hello, possible restore my account without uid?

i can't login with twitter because twitter is blocked

[hot spire]

@sinful yoke can u check this numbers please? 747850331

[hollow python]

Ugh the Bug is appere again i don't What's going on

[sinful yoke]

/checkbind 747850331

[carmine hedge]

Bridal Z23

Bind Status

Twitter

:no:

Facebook

:no:

YoStar Account System

:no:

Mar 2, 2021, 9:30 PM

[sinful yoke]

@hot spire

[floral flame]

If you enable debug mode, it days 'No packets to send.'
It happens a lot if your connection dropped for a second or two and didn't reconnect right (or there's a memory bug and sends a corrupt packet).

[regal juniper]

Im stuck in loading sceeen

[solid totem]

then jack off

[regal juniper]

[hardy wedge]

Im also having trouble logging in for a while now

[sinful yoke]

are you stuck at the same loading screen?

[hardy wedge]

Yes

[sinful yoke]

with the jumping manjuus?

[regal juniper]

[sinful yoke]

have you restarted your device?

[hardy wedge]

Yeah, multiple times

[sinful yoke]

have you tried clearing azur lane's cache? (if able)

[hardy wedge]

Ah wait, let me try that

[primal igloo]

Hmm same problem here for me both on phone and on emulator

[hardy wedge]

Yep, still happening. Im sure its not my connection since Im fine with other stuff like video streaming etc

[primal igloo]

Maybe its a SEA thing coz my Australian guild master can connect and I am from Asia

[hardy wedge]

It's fixed. I can log-in now. Wonder why it happened tho. Kicked me out in-game

[primal igloo]

Lemme try too

[round mist]

I've been getting this

It just frozes up when it comes to that point

There's still sound and stuff

But can't interact with anything

Before, i have a bug about contributions, it won't let me contribute but I did repair

Managed to fix it

But this one still didn't get fixed

[versed cave]

Hello. I have stupid question but is there any chance to restore account if I remember only my nickname. I don't remember my login information and last login was about 1-2 years ago XD

[keen crescent]

Help. I’m a bit late with this, since I wrote my problem in the wrong chat.
How do I get customer service to help me get an in-game item I’ve payed for but not received?
The lucky pack I bought has still not been delivered, but the money has been charged.

[woeful crypt]

Why is it frozen UID: 69810344

/checkbind 69810344

What to do

[lyric lodge]

Contact support as stated

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[rigid tulip]

For some reason I can't login to AL with my Nord VPN active. I'm connected to UK servers, but when I load the app on my Mac (using Rosetta not Bluestacks etc). I get "login successful" following by jumping Manjuu and then "network error".

It just won't let me past the log in screen.

Never had this issue with an app before.

It must be something to do with using a VPN because it's fine when I disable it, but I prefer to use a VPN for privacy.

I use Nord VPN on my phone however and it works fine with it there.

[hearty oyster]

how does one recover their account any advice would be greatly appreciated

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

I can't leave this screen no matter what I click

[royal kayak]

i've had that issue @carmine hedge, it should be fixed simply by reloading the game

[zinc badger]

I can't login for the past few hours, is there a server problem?

i've tried changing my connection to mobile data, wifi and vpn, still cant log in

[quaint fiber]

I having the same issue - just shows it is loading.
Wasn't having this issue 3 hrs ago.

[thorny tinsel]

Me@too

[alpine marsh]

i've been having on and off connectivity issues for the past few hours as well

three separate devices

[thorny tinsel]

Apologems

And cubes

[zinc badger]

is it regional problem? peeps on gph said their server works just fine, i am on SEA btw

[thorny tinsel]

I’m in ny

[quaint fiber]

I am on Washington

[thorny tinsel]

Don’t think it’s regional

[alpine marsh]

i'm northeast NA, so prob not

azur lane wiki is also intermittently unreachable for me, so probably a larger routing issue for them

[quaint fiber]

I was able to connect again

[daring owl]

Please help problem since auto sortie implemented, already clear cache and data

[sharp shale]

@zinc badger log in to the one you binded your account to

the connection issue is caused by unknown reasons and can't be "fixed" at this moment

your best bets are
restart the app,
try changing internet connection/i.e. vpn
clear app cache

[daring owl]

Please help problem since auto sortie implemented, already clear cache and data

[zinc badger]

@sharp shale that works, thanks,
its odd tho, i dont remember logging out

[sharp shale]

your key expired for unknown reasons

[daring owl]

Please help problem since auto sortie implemented, already clear cache and data

Please help problem since auto sortie implemented, already clear cache and data

[sharp shale]

@daring owl no need to post the same thing 4 times within a small time window

try using a VPN

[hollow python]

Same with my Device here's the tip. If you stuck on batle try to Restart your WiFi But don't Close the game.But if ther Probleme still Remained Try to Restart you game or your Device or your WiFi.

or use VPN

[daring owl]

Please help problem since auto sortie implemented, already clear cache and data

[green hemlock]

A friend lost their account (and the account was not bound) he still remembers the Name and the Server where he played but not the UID, will support be able to help?
and if yes where should i contact support?

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[tiny blade]

I have an issue where if I try to login to the game with Facebook, it uses the wrong account to login, so I have to use my Yostar account. If I attempt to rebind my account with Facebook, I get this message "The third party account does not match with the one bound to this account: 100210".

[tough agate]

My guild Logistic doesn't send notification after I reach the target like 60 enemies elimination in Events. Does it has a problem?

[willow dirge]

Is Northern Wonderland furniture set in game bugged? it's missing half of twitted pieces for some reason

[lyric lodge]

"By design" https://trello.com/c/3og7gwTs/1830-northern-wonderland-default-layout-missing-items. Yeah, I think thats stupid too. The twitter post fills in the empty spots with premium items...

[zenith flare]

So I lost my account and it was bound to Twitter but it won’t give my account back what do I do

[daring oxide]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[daring oxide]

contact support

[sinful yoke]

@zenith flare do you have your UID?

[zenith flare]

No

Did I lose it for good

[sinful yoke]

do you recall what server you played on? @zenith flare

[zenith flare]

Amagi

[sinful yoke]

are you logging into amagi?

[zenith flare]

Yes it just starts a new game

[sinful yoke]

can you try logging into all servers?

[zenith flare]

Ok

It still just starts a new game

[sinful yoke]

on all of them?

[zenith flare]

Yep it just starts the game over and that’s it

I even had it bound to my Apple Account

[sinful yoke]

I need to ask now, where did you bind your account, and where are you logging in from? (what menus)

[zenith flare]

Twitter

Is where I’m logging in

I just tried my apple account and it’s the Same thing it just starts over

Should I delete the game and try again

[sinful yoke]

the in game menus I mean

[zenith flare]

What do you mean I just got on my game and hit login with my Twitter ? what menu

[sinful yoke]

I see, when you first bound the account to twitter and apple id, did you bind it in the ingame settings?

[zenith flare]

Yes

[empty ferry]

Anyone knows what this error might mean?

[compact mesa]

what?

[tidal summit]

Hello, guys i need help i tried to redownload the azurlane apps and already bind my accout in facebook but when i open it again it disappeared, please i need help

[odd cipher]

are u on the right server

[carmine hedge]

Hey, I'm getting an error trying to buy gems. "Fatal error during API operation: 200260", on both nox and bluestacks. Does anyone know how to resolve this?

[fleet flower]

Hey, I bought the Rime Lucky Pack and got double charged for it, I got one copy of the Pack but it did two charges. Is there a place where I can file a form and get reimbursed or get some the value charged?

[blissful junco]

So maybe im just big dum dum but i keep getting a Network Error when i try to log in

[thick stratus]

@ripe tree ask a staff here

[sinful yoke]

whats the issue?

[modest dagger]

Mhm, I'm actually looking to unbind my progress or restart my progress on AL, How do I do it?

[weak beacon]

Can't log in internet is fine

[sinful yoke]

login with your bind on the left side of the screen there

[weak beacon]

Thanks, never had this error before

[inland wing]

I redownloaded the game after 7 months, I get ''error 100222'' when I try to access with Twitter. I binded it with Twitter.
Is there anything I can do

[sinful yoke]

can you try logging into your twitter outside of azur lane and change something like the icon?

[inland wing]

Like the profile image ?

[sinful yoke]

yes

[inland wing]

Yes I can

[inland wing]

I don't want to be annoying, but is there anything I can do to get my account ?

[cobalt canopy]

Anyway to fix cropping loading screen

[inland wing]

Okay, it randomly worked after the 16th attempt.Thanks anyway.

[winter socket]

not sure if I should ask here but: does anyone here run AL on bluestacks 5 beta? Does it run faster than on BS4? And does it run stable?

[median needle]

@obsidian current

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[primal vector]

question which channel do i go when im being double charge i got no responds from [e-mail] email , this is not the first time being charged 2x ,

[slow hare]

Hello, does the above email work for inquire about resetting a forgotten secondary passcode?

[lyric lodge]

Yes

[modest dagger]

Is it normal for Lexington to come by default with a BTD?, as far as I remember she comes by default with two grey SBDs

[carmine hedge]

Im trying to log into Azur Lane on IOS but it keeps kicking me out to Home Screen

[empty ferry]

Is there some kind of block on purchases incoming from iPhone 11 Pro Max? They kept giving me an error but when I used my iPhone 8 Plus there was no issue

[somber trench]

How do I change what Facebook account the Button on the Facebook Start menu button tries to use? My account is bound to a facebook, but I can't get the app to use the right account.

[lethal vigil]

Is this game usable on iphone 6+

?

[winter monolith]

AL doesn't support iphone6 variants anymore

[carmine hedge]

hmm

i have it downloaded on my iphone 6

[floral cradle]

Same

[sinful yoke]

Azur lane does not support iphone 6

[astral tree]

hey im very new to the game. every time i try to launch the game there is a black screen and nothing happens, can anyone help me with that ? (above is what the screen looks like, there are some letters and numbers on the screen but they do not show in the screen shot)

[lethal vigil]

Thanks.........plan B it is then.

[astral tree]

hello ?

[lusty juniper]

anyone knows when the event map is gonna end?

[keen drift]

Does anyone else have the issue (its a minor problem) where if you let your phone screen turn off or go idle for a little then open up the game (wake up screen) it says Connection failed or some error like that. Hitting "Confirm" seems to fix it. But I was having weird lag and issues with certain menus not working after that happened a few times and I think it could be related.

[buoyant moss]

You gotta wait

[sinful yoke]

try using a vpn

[keen drift]

@astral tree If waiting or VPN did not work. Try going into the settings for Bluestacks and seeing if you can try changing the phone the application is mimicking not sure where the settings is but I know it exists you could look it up. Also Bluestacks prob has a compatibility mode. I figure the issue could be a simple matter of settings so maybe other people have a similar issue you could look up Bluestacks issues on Azur Lane.

[sinful yoke]

the issue is a connection issue

it must be solved by using connection trouble shoots

[south coral]

I bought the dawns rime box and I never got it it said purchased the transaction was there in my bank account and I never received the stuff in my mailbox And this morning I log back in to see if I had received the items never did I had no option to buy it again so I was wondering is there a way for me to get my money back after this

[lyric lodge]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[quick verge]

These two screenshots were taken about 2 or 3 minutes inbetween while on data, this has happened yesterday where the game is stuck in infinite loading after the splash logos

On wifi it's fine and for ref this is a LG K92

And yes, I DO have signal on data if that's what you're asking

Well was weird anyway, turned off data and back on and now it's fixed

[carmine hedge]

good evening,have a silly question. Is it possible to revert ingame purchase?(tapped too fast and accidentally bought useless tactical class slot)

[iron cairn]

is game not loading for anyone else?(blackscreen on startup)

have this problem since like 2h ago, tried restarting, waiting,

[iron cairn]

update: problem solved

[sinful yoke]

unfortunately not possible

[ashen crown]

There is a game using Unicorn image, maybe fanart:
https://store.steampowered.com/app/1557810/Pretty_girl_conquers_beefy_man/

Steam

Pretty girl conquers beefy man

There are always lonely people looking for exciting things in the sea of clouds. I heard that there are many hunky men in different places.Sisters who have been playing with their sisters for a long time want to explore other lands.Game Features:■ 5 big roles, eye-pleasing big bloom■ 3 big bosses, giving you different challenges■ 4 levels to mak...

Price

$1.49

▶ Play video

Do what you want with this information

[sinful yoke]

thanks

character is still property of azur lane even if it’s fanart

[ashen crown]

[sinful yoke]

in the future you would want to post this to #game-feedback but I will hand this to staff so no need

[ashen crown]

noted. Sure, tried to find it but this channel was the second best one. I'll try to remember.

ah, its hiding in the lower category.

[idle geyser]

If I retire a ship accidentally i can get it back right?

I'm regretting it for weeks

[civic pine]

returning player - has anyone tried recovering their account via facebook but just been sent to the new game screen?

currently running into this issue on ios

[sinful yoke]

are you logging into the right server?

[tender oriole]

same issue here i tried to bind my account with an e-mail now all my progress is gone and my name is taken. i already spend some money on it and know the name is there a way to get my account back ?

[timber mason]

iCloud back-up saved my game progress.

[final flame]

Guys i already bought the Operation Siren Data Logger but im having 0 on all 3 stats like no effect. I restared the game but stills the same

Do you know what could it be? I have completed the story and last month it worked when i bought

[cyan berry]

did you check your storage?

[final flame]

True, thanks and sorry for the question

[lilac cradle]

Can i ask something how do I make yostar account

[quick verge]

the Yostar account bind option is just a code bind wherein it sends the code to whatever email you input into the window and you just put that sent code into the bottom box below the email

[sudden glen]

Hey my Twitter account got banned and now I can´t log into my azur lane account is there a way to fix it ?

[mystic rune]

Welcome to the lost account club because of twitter actually

[dull rampart]

Hey guys purchasing something with gems is un refundable right

Frick then I wasted 500 gems probably

[dusty token]

I somehow lost about 80 ships while I was asleep last night. I did not retire or enhance them. Is this a bug going around?

[dusty token]

Really strange. All my ships are back now.

I lost ships out of my dorm and out of a few of my better used fleets, so it wasn't like they were there all along.

(I.e. like I filtered them out of the dock screen)

[wanton marten]

I had this bug when I try to kill guild boss
after I killed it I just stuck at this screen.
I restart the game and back to kill it again but the same bug still happen.
What should I do ?
https://media.discordapp.net/attachments/460645783021289472/818940514317238313/Screenshot_2021-03-10-02-42-11-48_41be58ba4732ca6a1097a3b2524cd3ac.jpg?width=1440&height=648
https://media.discordapp.net/attachments/460645783021289472/818940710177865758/Screenshot_2021-03-10-00-52-33-66_41be58ba4732ca6a1097a3b2524cd3ac.jpg?width=1440&height=648

[wanton marten]

This times I log out and wait for more than 30 min and back to kill it again

but same bug still happen

Please help any tech support ?

also did re-edit my fleet , restart phone both dosen't work

[fading reef]

I'm experiencing the same problem, have made 5 attempts now and keep getting same error, and game freezes right after.

[formal mesa]

You are not the only one.

Try to restart the game.

[ashen wasp]

What to do again when we see this? Btw not mine but my guildmate's

He already restarted and it still shows

[sinful yoke]

login at the left side of the screen there

[ashen wasp]

Aight thanks i already told him..we're testing atm

Ahh yes it worked thanks a lot Kawaakari

[woeful crypt]

Are you allowed to make a new account when you got an account banned in the past? And won't the new account get banned if you stick to the rules?

[fringe hollow]

Odd question:
I installed the game yesterday, played a bit but had to reinstall the game. I read that unbound accounts would be deleted but for some reason I can't choose the same username anymore. It complains about it being already taken.

Does the automated deletion of accounts take a long time? Or is there some file on my phone I need to delete for the username to be available again?

[daring oxide]

It seems like they never actually go away you can contact support to get it back

[patent nimbus]

Hi! Before I make a request to Yostar, are there any people experiencing troubles on a Android 11 Phone? Since my Galaxy note 10 has updated to Android 11, thé game is crashing without warning.

[lyric thunder]

what happened? i can't login sir??

[carmine hedge]

So I have an issue. I had my game linked to my Facebook on my old phone and I got a new phone last night and now I can't recover my old account and it keeps giving me error 100200. What can I do?

[native trellis]

when i try to switc from server to an other " like i'm in avrora. i log out and try to log in amagi. i get network error most of the times. till i restart the game then i can switch

[carmine hedge]

So my bf has been playing the game for two years, binded his account to yostar. I lost my account so he switched servers to log into the new one I made to help me out with re-building it and when he tryed to switch back his account was gone

At least it gives him an error

Can someone please help??

[sinful yoke]

can you explain the error? that would be helpful information

[merry bough]

I downloaded Bluestack but when i go to Azur Lane page it says This item is not available in your country

[carmine hedge]

So, he loged in with his email tied to yostar, he had all of the accounts tied to it on the different servers except the 2 year one on Sandy

It's the only one that just somehow is gone

[sinful yoke]

do you have the UID of the sandy one?

[carmine hedge]

We don't know but I can give you the name and email?

Also sorry for late responses

[pseudo maple]

I have taihou skin but its not appear ing

[lyric lodge]

Try using asset repair (in options), or do you mean you cannot select it rather than it being blank?

[flat spindle]

IDR

[thorn relic]

My shipgirls lost their voices, only starters have voices (I have Z23 and Javelin, they both have voices) and some of shipgirls have wrong texts (in love or crush they have texts for stranger)

[tropic verge]

why

[outer herald]

Did you check your voice update in-game?

[merry bough]

umm is this just me? i retried with mobile data too but still same connection error

[upper plover]

same here

is it like the same as the 2018 one where there was an update/server maintance?

[mental sentinel]

Oh, I have the same problem

[carmine hedge]

Same problem here!

[upper plover]

dam i guess its server wide then

[merry bough]

thanks for infos

[ocean kindle]

Does accout binding 100 work?i scare i lost my accout

[sinful yoke]

we're in maint

please dont double post too, thank you

[lapis gate]

There will be a complete scribe if I lose everything. I'll shoot myself right there.

[ocean kindle]

Wait

If i log in with ma bind acc

[merry bough]

Oki

[upper plover]

mate

[ocean kindle]

I need choose right serve?

[upper plover]

@ocean kindle

bro the tech support just told u wat to do on the bug server clam down

[ocean kindle]

Just ask

When login with bind acc

Need choose right serve?

[lapis gate]

It's good that I linked to twitter and saved the server names.

Just wait until 4 o'clock, scribe.

[ocean kindle]

I need wait till 7

And ma phone charge

Perfect to download update whe n charge phone

[dawn karma]

cant login to Azur LAne

[gilded plume]

Can't login either

[lapis gate]

@ocean kindle And I'm from an emulator on a gaming pc. So the problem is just what to do all this time.

@dawn karma @gilded plume Wait and then re-login. Technical work right now.

[lapis gate]

Tech Support Spreadsheet - Solved all my problems.

Thank you to those who have it attached.

[sinful yoke]

yes you need to choose the right server @ocean kindle

how did it solve your issue? does it give you a proper maint message now?

im glad the spreadsheet was able to help though

[thorn relic]

@outer herald yes, and there was no voice update in game. I'll check how it works after todays game update

[lapis gate]

@sinful yoke Well, there about deleting 3 files helped a lot.

Everything works as before.

It remains only to wait for the end of the technical work.

[tropic verge]

can someone help me with this

[merry bough]

how is your game working

[remote hollow]

No maintenance reward?

[sinful yoke]

please dont double post

[remote hollow]

Sorry. I don't know which channel to use to report

[tropic verge]

<@209188946431836160 help

[chilly sky]

sometimes my game automatically switches to 60fps even when I choose to only limit my fps to 30 is this normal?

[small void]

Does anyone know how to resolve the issue of getting "Unknown Error:-1" at the login screen?

[sinful yoke]

login with one of your binds at the left side of the title screen

[small void]

Worked. Thank you!

[tropic verge]

is there any tech support can help me

[sinful yoke]

?

[wary mauve]

Is this Customer Support?

[tropic verge]

help

[pearl topaz]

Got a problem with a money transaction, where should I ask?

[frozen crane]

does anyone know about "Damage Modifier" works especially upgrading equipments to 11+ to 13+?

[lyric lodge]

+4/+10/+18 coefficient modifier

[frozen crane]

sorry i still didn't get what you mean. my apologies

[urban perch]

So..i can't log into my old account, this afternoon i accidentally deleted my game data and this night I downloaded all the game data again, but when I logged in using my account it didn't work. I am very sure I have bind it to Facebook and Yostar accounts

[pseudo yacht]

alright so what is the problem

that you are facing

[sinful yoke]

it sounds like they are logging into the wrong server

[pseudo yacht]

same

right if anyone else has a problem, I do not mind helping out a little, just ping or dm me and I will try my best

[sinful yoke]

[tropic verge]

@pseudo yacht help

[pseudo yacht]

Alright

Did you recently purchase this item?

[tropic verge]

no

[sinful yoke]

need to login to google play

[pseudo yacht]

Well then login to google play as kawa said

[tropic verge]

can i do it in game manually

[sinful yoke]

no, it has to be through google play store

[tropic verge]

funny unavailable in my country

[sinful yoke]

if you download through qooapp or apkpure you cannot make purchases if you are dling there for regional reasons

[lone vale]

um i need some help

[primal river]

What u need broski

[lone vale]

some complicated stuf involving my twitter bind

[urban perch]

No im not logged in wrong server,
My account got replace by new fresh account

[worldly radish]

Help

[urban perch]

I'm pretty sure this is just a connection problem, I've experienced this before, try waiting a few moments and logging in again

[sinful yoke]

log in with your bind on the left side of the screen

[sinful yoke]

I cant tell what it says, but it says your last login is amagi, is your account on amagi

if this says amagi

[worldly radish]

I'm on lexington

[sinful yoke]

log into a different server

I replied specifically to Fengky, not you, sorry

[urban perch]

I've done it

[worldly radish]

Ohh my bad

[urban perch]

I know..my main acc is on avrora..but

Give me 2 mins

Ill take screenshot

[worldly radish]

Thank you, this worked

[sinful yoke]

can you try logging into all servers then?

[urban perch]

All same

This is my old acc

Same server

Avrora

i took the picture from my old stream

[willow sage]

I want to unbind my account. Can someone help me?

[astral glen]

Is this normal?

[urban perch]

Very

[astral glen]

.-.

[astral glen]

I thought it was only 2.3~

[sharp shale]

well mines at 8GB so

[sinful yoke]

no it is not normal

normal is 3gb, not above

if you reinstall (make sure to bind) it should go back to a normal size

[manic kayak]

Why is this happening? I used to be able to purchase gems with my Google wallet

[manic kayak]

I can only purchase the first three gem options with Google wallet

[tropic verge]

i did some funny stuff with vpn to make it available in my country and google play said your card is funny

[zinc moon]

Hello i have a Guild Problem, I overtook a Guild after the Founder left Azur Lane over 100 Days left to decay, then he suddenly came back and want to reclaim the highest position, i did so much to keep the Guild running recruited a lot of Members and managed the Tech and Operations. I don´t trust him after that long absence and don´t want let everything go to waste again... What can i do?

[heavy ember]

help

[rugged raft]

Is it possible to recover an account when you don't remember your UID or exact ign? I was on Washington server, and I believe my name was Doodle and my Commander level was around 70...

[carmine hedge]

The skin isn’t in the game yet

[heavy ember]

oh okay

[warm shuttle]

@carmine hedge is a bug?

[proud schooner]

Major battery drain on an iPad Pro noticed after the most recent update

[gentle mason]

nice

[sinful yoke]

do you run with 60fps?

[thorny hare]

Hey I don’t see the new event in the war archives

[lyric lodge]

Scroll down

[dry hamlet]

I have problem I had yesterday, thought nothing of it and tried again today and since yesterday it's been stuck continuously loading my account

[sinful yoke]

is your secretary in L2D? @dry hamlet

[dry hamlet]

Yes she is, all of them are

[sinful yoke]

do a L2D file repair at the title screen using the cog icon in the top right

[dry hamlet]

Alright I'll try it thank you

[dry hamlet]

it worked thank you so much!

[autumn lintel]

Will I gain any storage space by reinstalling Azur Lane?

[sharp shale]

yes

if your app size is super large (ex: currently my azur lane is 7.98GB), its worth reinstalling to free up space
but im lazy so im not going to

[thorny hare]

I see none of the new event in war archives

[sharp shale]

scroll down

oh wait you're on the wrong tab

switch to the other tab

[thorny hare]

Im at the right tab

[thorny hare]

Yeah I’m on that and it didn’t show the new event at all for Jean Bart

Even though the game news said it was in there it isn’t for me

[sharp shale]

click on EX

then scroll down

[thorny hare]

Never mind found it

Never except to scroll down like that

[meager bloom]

Is buying gems from codashop okay?

[outer badge]

Yes

[meager bloom]

Will it still count the x2 bonus if I buy it from codashop?

[outer badge]

no idea, but it should.