tech-support

[rugged sphinx]

Thank you

[fading lark]

Hello I am unable to log into a binded account and would like some assistance please

[sinful yoke]

whats stopping you from logging in?

[fading lark]

When I try to log in threw the bind it puts me on a fresh account

[sinful yoke]

by the way, azur lane generally takes 2gb up to 3gb at any usual time

[sinful yoke]

are you logging into the right server?

[fading lark]

can you give me a sec to check

You don’t know how much I am glad that you have said that very much appreciated

[reef pine]

Hello, I'm having an issue updating the game on my laptop. I tried reinstalling it however, nothing has changed, the downloading of the update only goes up to 3/6111, and it will restart. I'm not sure if there's a problem with the update or with the emulator I'm using

[carmine hedge]

i want to say that you hit the 3 mil exp cap but i could be wrong

[left surge]

I don't understand why this keeps happening to me.

[worthy blaze]

im having the same problem as pompom

[cinder dove]

Hello, may I ask about strange request? Can you swap my opened "Gift from Ning Hai" for opened "Gift from Cleveland" or just delete them? (This is from event 7th day Consecutive Login Reward 1.1.2019 - 1.24.2019). Don't laugh so loud, this is just my perfectionism. I thought on NY 2019-2020 will be reran of this event and I get Ping Hai, but that's not happened.

[zealous berry]

Hello I'm lost, who I should contact if I have a billing problem ? Cause I can't connect to the website

[placid storm]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[placid storm]

you can contact them through the email above

[zealous berry]

thank you very much 🙇

[carmine hedge]

I had someone in my guild having an issue with billing too it doesn't go through

[zealous berry]

If I use the fonction Contact Us in game do I even receive notification ?

[sinful yoke]

yes

[carmine hedge]

I cannot remove my account from Facebook. It gives me issues when I do so or do I just click on something else I want to bind my data to?

[sinful yoke]

to unbind your facebook you must have another bind on your account

[carmine hedge]

Okay.

[abstract shadow]

Hello, I don't know if this is the correct channel to ask about this. I'm sorry, I'm a little lost.
My problem is that the Bridal Z23 bot doesn't take my image (it's not NSFW, it was taken with the AR camera, it shouldn't be breaking any rule as far as I know). I sent it from both my phone and my PC and checked my UID and server, I don't know why it wouldn't accept my submission. What should I do?/Who should I contact?

[feral lion]

Is there a bug or something with the commissions that have cubes as rewards? I've gotten roughly 6 in the past 10 days or so. But I've gotten almost every quick finisher that possible.

Also, some of the yellow "?" map locations are not doing anything. No coins, tech boxes, nothing. They just disappear when my fleet gets to them.

[quasi hollow]

Is swiftsure supposed to be in the 2020 lucky bag even though she is a new skin? Seems very weird.

[lyric lodge]

Yes. She is last years skin, EN just didnt have the ship released so she got removed for us.

[quasi hollow]

OOH. That makes sense thank you.

[limpid sparrow]

does it mean that a file got corrupted?

[lyric lodge]

It means desync, just reboot and it should be in your docks

[tiny zenith]

Hey, so I started having this problem with updating my game where the update will start, go to like 3, and then black screen then restart the app. Basically i cant update the game and I already tried uninstalling and reinstalling to no avail. Like I said this only started happening today. Thanks in advance.

[gaunt axle]

Any one got a disappearing dock when you scroll down with the mouse on BlueStacks?

[carmine hedge]

scrolling too fast

[vernal kettle]

I have the same problem

[sly sail]

I'm still having issues with the PR research lab, twice now, my Georgia's dev level has just not gone up. She didnt level up to 15 the first time, so I had to waste another 10 blueprints, just now she didnt go to 16 and it still at 15. She is supposed to be at dev level 17, but the lab just eats my blueprints. These things are really hard to come across and if this keeps up, I'm gonna end up using an extra 500 blueprints than necessary just to get Georgia to dev level 30.

[vernal kettle]

checked my shipyard and it kinda went to have the same problem

[sly sail]

I spent all my time during the last Sardegna event getting all 30 of those blueprints, and 20 of them were just eaten.

[sonic flame]

I've got an issue with oil use, I don't know if anyone else has been getting this issue.
It's something I've seen before but thought it was a glitch and for a time everything was fine, not so
so right now I'm grinding on 11-2, using an IB fleet as you see here.
Oil reserve is 499 and tital usage is 62 from the ships you see.

so after the battle I should have 456 oil left in reserve right?

nope

425, that's 31 oil taken up

is there a hidden oil cost for subs or is this an issue? cause last I checked sub oil cost was never counted

[lyric lodge]

499-62 is 437. Is your sub fleet 12 oil?

[sonic flame]

nope

16

and thanks for that

[lyric lodge]

U-96 might have been dead then

[sonic flame]

maybe

but, aren't subs not counted against the total cost? thought I read somewhere that you don't include subs in the total oil spent

[brave maple]

If you call a sub into battle it counts towards oil cost, but if you don't they don't cost oil whatsoever.

[sonic flame]

then why does it not show up it total cost when you do include subs?

its incredibly misleading

it should show that I was using 78 oil when I used subs as well

[vernal kettle]

it doesnt show because you might not call submarine support something along the line yeah

and because the cost of oil was shown before the battle

[sonic flame]

yet that cost is still only for the main ships, if you decide to add subs that extra cost should show up telling you how much extra that will be

[vernal kettle]

the decision is in battle tho-

[sonic flame]

you can still decide not to include them before you start the battle

auto-sub is basically "Sub Yes or No"

[vernal kettle]

oh you mean for auto

[sonic flame]

everything functions normally, and I get that you can choose not to include subs with the auto button but overall?

there should be a spot that tells you the oil cost for your subs along with you fleet, regardless if you choose to use them or not

[vernal kettle]

that would be a great addition then

[sonic flame]

then is there a spot on the discord here so that people from Yostar can see it? or would I have to post it on their twitter?

[vernal kettle]

that is something i dont know- maybe some veterans of this server can help u out

[thorny socket]

How to escape from zone 100% siren under control ?
I can't beat boss node I can't clear the map and I can't get out from that zone I'm stuck

[lyric lodge]

@sonic flame Type !submit in #bot-spam

@thorny socket Just... move to the sides of the map as any other map?

[vernal kettle]

any solution for this? i am experiencing the same problem as this comrade

[thorny socket]

I can't move to other map unless I clear the map first which I can't clear it I didn't expect enemy is lvl 120+😂

[lyric lodge]

You don't need to do that though. Do you mean you can't escape that map, or you want to move to areas past that map but the stronghold is in the way?

[thorny socket]

Nevermind have move to edge map

[sonic flame]

@lyric lodge @vernal kettle Thanks for the help and for clearing that up mates, made the suggestion and submitted it

[worthy blaze]

still having this same problem as well

[ember perch]

How do you fix the issue where the game doesn't connect to wifi, but connects fine to Mobile Data?

[sinful yoke]

you can try restarting your wifi router or using a VPN, but overall there is no fix

[ember perch]

Dang... Thanks for the response.

[vernal kettle]

we need this fixed asap- Im impatient I know but I cant help but feel guilty leaving my ships waiting at the dock

[worthy blaze]

bouta miss my 2nd dailies...

[vernal kettle]

my dailies ;-;

i mean- our dailies

[sinful yoke]

can you guys try using a VPN?

[vernal kettle]

which one do u recommend

[sinful yoke]

are you on android or iOS?

[vernal kettle]

android-

[sinful yoke]

we recommend hot spot shield (free)-

[worthy blaze]

what about pc?

[sinful yoke]

we dont have azur lane for the pc but if you mean an emulator (which emulates an android phone) you can still try hot spot shield through the emulator itself I believe

through the google play store in it I mean

[vernal kettle]

laptop works like pc yeah?

[sinful yoke]

[vernal kettle]

alright ill try it

thank you very much :DD

[sinful yoke]

let me know if it works or not

[vernal kettle]

I will

the vpn didnt work- im gonna have to find something else

[sinful yoke]

can you try clearing Azur Lane's cache?

[worthy blaze]

i tried that it didnt work

[vernal kettle]

it didnt work

[reef pine]

i tried downloading this and it worked finally

[worthy blaze]

same here it just started working out of nowhere

[vernal kettle]

omg it finally worked

[vernal kettle]

ah- thank you

[earnest igloo]

I see a lot of people having problem buying gems, does this a yearly problem?

Because after i do some search, people had the exact same problem at CNY

And i still not getting any response for my 200330 problem :(((

[lyric lodge]

Its not a yearly issue, more people just purchase gems for the massive dump of skins.

[clever vale]

https://cdn.discordapp.com/attachments/480483923873366037/807564898703638558/Screenshot_2021-02-06-11-54-09.png

can some admin or something swap my fleets?

I'm softlocked

it just gives me "Unable to leave through this zone" if I try to exit

had to cancel my livestream because of OpSiren being bullshit yet again

[lyric lodge]

Serious question... why a 1:1 fleet in OPS?

[clever vale]

because you have to put 4 fleets

and I don't HAVE 4 fleets

I barely had the gear left over to equip 1-1 fleets, so I put those as filler and now it forced me to use fleet 4 in a puzzle map that you can't exit

[lyric lodge]

Not even by clicking that exit button there?

[clever vale]

"Unable to leave through this zone"

it's one of those purple teleporter tiles in a map that costs AP for some kinda mission stuff

[lyric lodge]

Does the message change if your fleet retreats off the Siren? And yeah, I hate those puzzle things for their piss-poor design and ZERO rewards

[clever vale]

also why does the game ping me about comissions that aren't done yet?

it does it literally every time I tab out of the game now

[clever vale]

is anyone gonna fix this or do I just never touch OpSiren again?

"Fleet Deployment can only be carried out in a port"

can't change the fleet myself either

and takao's double eva aux isn't doing anything, she just dies over and over so I'm not wasting my healing items and time on this

[clever vale]

nice bot btw

guess I'll just quit

[placid storm]

type !submit in #bot-spam

[clever vale]

I want a support form where anyone's actually going to respond

not submit feedback to a trello board I've never heard back from about anything I had the bot post there

this channel seemingly ain't it

[vernal kettle]

maybe try contacting the team

[clever vale]

which "the team" and where, neither do I speak chinese nor do I believe there's a public adress for me to directly adress the dev team

[signal grove]

Can this thing play azur lane ?
https://m.gsmarena.com/apple_ipad_wi_fi_+_3g-3827.php

[earnest igloo]

I think as long it support ios 13 it'll be good

I mean iPhone 8 is suffering performance issue lol

[signal grove]

Seriously lol ? I just got it for free is still charging

256 mb ram will be enough tho ?

[earnest igloo]

Errrr i don't think so

But you might just try

I still can't buy geemsss aaaaa

[clever vale]

belfast bot isn't helpful there either

is it really this hard to get someone to either move me out of that damn puzzle map or swap my fleet's positions??

[placid storm]

because you typed !support instead of !submit

[clever vale]

I'm not trying to submit feedback

I need someone to fix my account

OpSiren is seriously the worst thing to happen to this game so far

event softlocks at least got fixed eventually

[glacial finch]

Cant you swap to other fleet then exit by tapping outside?

Also exiting while theres an enemy left needs you to be at the very edge

[clever vale]

exiting is disabled

shows a big 🚫 overlay on the tiles around the map if I'm at the edge

Tapping it just shows the "Unable to leave through this zone" message that also appears if I try to exit via the button

not that I've figured out why that button is even there, because it usually never is

if I somehow get out of this shit I'm NEVER entering a puzzle map ever again

[glacial finch]

Sidenote, I believe you got bugged
Cause after finishing the puzzle it was supposed to teleport all your other fleet to fight that

[clever vale]

yeah, I'm very much bugged, I noticed that

which is why I've been trying to get help here for the past 3 hours or so

[sinful yoke]

we cant help you because none of us are customer support workers, have you tried emailing them?

[sinful yoke]

not at all

[clever vale]

no I haven't because idk HOW

this is the OFFICIAL tech support

so I expected that's where OFFICIAL support would be

[sinful yoke]

it is 11 years old, the oldest iphone that AL supports right now is iphone 7 and above @signal grove

while this is the official tech support channel, we are not customer support (which are actual staff who can actually access your account )

so be sure to send them a message through whatever method you prefer in this command

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[clever vale]

why is that a / command?

no wonder I couldn't find it

[sinful yoke]

because that is her prefix command

Z23 and Belfast are 2 different bots with different purposes

[clever vale]

all the other commands like that are part of Belfast, I guess the weird UX of the game carries over to here too at times

Z23's purpose as far as I could see so far is the valentines event

oh well

[sinful yoke]

she runs about every single command for this server so

multi purpose

[clever vale]

0 response...

AL was nice while it lasted I guess

[sinful yoke]

theyre human too

if you cannot wait for a response from customer support, I dont know how else to help you

it can be anywhere from 1-3 business days

[signal grove]

Thank for the reply. I guess i will pass it to my grandmother for free xD

[tender hazel]

Hey
I been trying to join a guild but i always get System error: 1:Invalid Input,
I have already run a fix and restarted my game. Any ideas?

[pallid harness]

Hi! Help me. I did not bind my Azure Lane account with Facebook/Twitter and i got a new phone. Please help recover my account

[earnest igloo]

Help, AL always crash at 3/5092 download :((( on iphone 6

zzzzzzz, these two problems (200330 on bluestack and failed download) never happened before, what happens zzzzzzz

[vernal kettle]

experience the same problem along with other comrades- kawaakari here helped out by suggesting to use a vpn,maybe try it out. It was helpful and did fix our game.

[earnest igloo]

ok, will try

still no joy man

hhhhhhhh, whatever, even though i really want this saint-louis skin, but all this problems is just unacceptable

[vernal kettle]

never give up man

[jovial moat]

been a whole day its still not ready

[vernal kettle]

what happened

[jovial moat]

i cant contirbute stuff

it just tells me its not ready yet

[earnest igloo]

I've solved it

So it's related to your account on google play

If you guys ever encountered 200330 error code, just relog your gmail account for google play

[sinful yoke]

if I knew you had a purchase issue, I could have helped

too bad I was asleep

yes, we have that issue solved unfortunately I was asleep when you mentioned it

[earnest igloo]

saint louis skin is worth that hurdle

[sinful yoke]

iphone 6 not supported by AL anymore by the way, so the game will not download and will just crash

[earnest igloo]

Damn, that's new

[sinful yoke]

its been that way for a long while

[vernal kettle]

so thats why my other device cant work

[earnest igloo]

But my ip6 AL still works after the shinano update lol

[sinful yoke]

arent you lucky then

[vernal kettle]

btw what about kawakaze's problem, is there a solution for this?

[sinful yoke]

regardless, iphone 6, 6s, anything below those iphone models are not supported

if it crashes, theres nothing we can do to help, its ust hardware limitations

if it doesnt crash, good job

its a known bug

unfortunately nothing we can do, it resolves itself after some time but it comes back, its up to devs to get a fix out

[vernal kettle]

i see, so its a problem only the devs can fix

[sinful yoke]

unfortunately thats the case

[vernal kettle]

so the only solution for the moment is to wait

[wintry comet]

SOOOOOOOOOOO

about the contribution stuff

I found something interesting

well not me but my guild

anyway

[sinful yoke]

[wintry comet]

Just log out for 10-30 mins

and log back in

you will see your contribution sacrifices refreshed and you should be able to contribute

somehow this is related to being online (logged in) during daily reset (UTC -7)

[sinful yoke]

we think its affected by multiple things it seems while time is involved, also something about the role of the user

such as being new to the guild

also, this information would be more helpful for #bug-reports

the temp solution is fine, since you're helping a user

but we could definitely use this info in that channel

[wintry comet]

would you want me to Belfast it or post in the channel?

[sinful yoke]

but no need to double post since I saw the info anyways, we'll take note n pass it on

neither please

[wintry comet]

sure no probs

thanks for always helping kawa

[solar lodge]

hey, so im trying to join a guild but keep getting this error message. anyone know how to fix it?

[sinful yoke]

I believe restarting the app fixes that

[solar lodge]

ive tried that twice, its still appearing

ill try again then

5th restart, still getting it. does it usually get fixed with a restart or two?

[sinful yoke]

yes usually can u try clearing AL's cache?

[solar lodge]

cleared the cache and restarted, still got it

[jovial moat]

thnx

[tender hazel]

Glad i'm not the only one geting this error for joining a guild

[stone frigate]

Also having the error

[wise light]

hey guys, does anyone have problems updating the game?

i'm donwloading the game again and can't pass through the part 3

this problem is since the last patch

i'm playing on an android emulator nunning android 7

[vernal kettle]

had the same problem, kawaakari suggested to use a vpn and it worked

[native trellis]

i want to know what's the location of L2D files? want to use some as wallpapers. if that's not illegal or anything tho

[mystic token]

is there any way to get rid of the operation siren emails?

[wise light]

why do i need to use a VPN? i mean, i'm using the global version of the game

do you need a VPN just for the updates?

[wise light]

the game just restarts at part 3

[tender hazel]

Have you found a fix for this? I been trying everything and still have the error

[grim surge]

I need help.I lost my account(

what should i do to regain access?

[stone frigate]

nope waiting for a patch

[signal mesa]

Need help, purchased something in Operation Siren and didn’t receive it

[noble helm]

My game seems like it can't connect. I checked my internet connection and it's fine. Stuck on loading screen

[lyric lodge]

If it's what I think it is, check your depot (on the main menu). Doesn't appear in the OPS inventory for some odd reason

[vernal kettle]

im not sure if itll work but its best to try yeah?

[wise light]

Didn't worked

I don't know what's going on, i used 2 different emulators (LD Player & Nox)

[carmine hedge]

ive seen that nox and LD are maleware https://www.reddit.com/r/Android/comments/lam4nq/hacker_group_inserted_malware_in_noxplayer/

[wise light]

i've been using Nox for years! I've been testing LD Player for months since its a very simple emulator and Azur Lane worked a lil better there

what emulator do you recommend? I also have BlueStacks

never had a problem like this before

[bleak zenith]

Hi, about 10 minutes ago I bought the 9.99 gem pack in AL on Bluestacks. I had received the message for 'Payment in progress. Please be patient.' after the google play pop up appeared and left. And I still have not received the payment of gems. I tried turning the app off and on again on bluestacks but nothing has changed. I am assuming either the transaction wasnt actually approved and the payment never went through. Or the payment went through but the gems have not arrived on my account.

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

please contact customer support for the purchase issue

[bleak zenith]

The purchase apparently didnt go through, so I'll try again, and if I have the same issue twice, I'll contact yostar by email. Thanks, though.

Yeah it worked this time.

[sinful yoke]

just make sure the money wasnt taken or it says that the purchase is still pending in your purchase history and/or bank

[bleak zenith]

I have, there was no transaction made.

Would've been a doozy to deal with at 1am if it was.

[pallid crag]

Hi guys, does Yostar delete accounts because of inactivity?

Because i cant access my old account despite having my acc bindet to a Email

[frail prism]

I am also in the same situation as @pallid crag , where i am trying to recover an old account after transfering to a new phone, despite having bound it prior

[pallid crag]

Oh thanks, i thought i was just stupid

[sinful yoke]

are you logging into the right server? @frail prism

[pallid crag]

the weird thing is that i could recover my acc couple months ago with the yostar acc

all servers are a new game for me

[sinful yoke]

do you have your UID?

[vernal kettle]

im sure they dont- i have an account that i started at 2018 and stopped a month after but i still have access to it now.

[frail prism]

i cant find the right server, as ive tried logging into the ones that i last recall being on but it says nothing existts

[sinful yoke]

(its a string of numbers)

[frail prism]

and no i do not have the old account UID

they do share the same ingame name however

[sinful yoke]

can you try logging into all of them? make sure you are at least being met with the tutorial if it is wrong

[pallid crag]

all servers start with the tutorial, yeah

[sinful yoke]

do you have your UID

[pallid crag]

probably not but where could i find it?

[sinful yoke]

its found on the screen where it shows some of your stats like collection %, winrate etc and it also appears in your friendslist

[pallid crag]

then no i dont have it

[sinful yoke]

its most commonly found out and about if you happened to send it to a friend or you participated in an event like the AR event going on right now

[pallid crag]

kinda hard to access that without the account ^^"

[sinful yoke]

thats why you're supposed to have it outside of the account

[pallid crag]

but if my account is gone its gone i suppose

i will miss my bismarck but sigh

[frail prism]

@sinful yoke i have tried all servers and get the tutorial

[sinful yoke]

what are both of your usernames and the server you recall using?

[frail prism]

the username is Safhell

and i believe on the Washington server

[pallid crag]

Witchy... Amagi i think?

tbh im not even sure

[sinful yoke]

[pallid crag]

its too long ago

[sinful yoke]

what method(s) did you bind with?

Amagi is the newer server, so if you played before its existence, it could be different

[frail prism]

both facebook and Yostar, and i know the yostar one works because i was able to previously recover my data back in january of 2020

i can procide you the email address that was used that made a successful recovery back in 2020

[pallid crag]

then yeah, im a lost cause

[sinful yoke]

no need for that yet

[frail prism]

ok

[sinful yoke]

so we're going to go back to step one and make sure you're both logging in correctly with your binds

[sinful yoke]

what bind method/s are you using?

[frail prism]

for the facebook bind, that isnt around anymore since i deleted my face book back in 2020

[pallid crag]

Yorhar

[sinful yoke]

@pallid crag @frail prism double check that you guys are entering the correct email, then make sure to press generate to receive a new code in your email's inbox

[pallid crag]

it is

[frail prism]

i have recieved the code successfully

[pallid crag]

its the same mail i have used months ago

[frail prism]

same for me too, smae email as the last recovery attempt back in 2020

[sinful yoke]

type the code (or copy paste) it into where it asks for the code then enter, since it delivered successfully there shouldnt be any issue

[pallid crag]

Aint working

still got only fresh server starts

[sinful yoke]

then try to login to the server you recall your account was on, if its not there, you'll have to try all server again

[frail prism]

i did, but when i went to log in it didnt pull any of my old account information, and had me continue to the tutorial

[pallid crag]

^same

[sinful yoke]

really strange, well just know your accounts arent lost causes yet

sometimes there is a bug where it will take a few minutes up to 30 minutes, for it to actually retrieve your information

but its very uncommon

[pallid crag]

what really

oof i already deinstalled

welp, update me Safhell if it worked

[sinful yoke]

well you wont need AL installed to contact CS, but once they recover your account then you will need it installed at that point

[frail prism]

ok @pallid crag

[pallid crag]

kinda scared to contact them, heard that you need to provide proof that its your acc, and i dont have any other than my email

like, i cant even recall my name and server

[sinful yoke]

yes you need proof, but if you contact them and explain the things you do remember even if that is your email, im sure they will work around it to find other ways to provide it

well if you can tell them your email, they will be able to find your account

[pallid crag]

oohh alright

[sinful yoke]

once they do ask for your server and username etc, just give them some guesses (multiple even) and they will help

you did say you will miss your bismarck, that is some evidence of what ships are with your account

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

Z23 bot has their contact information

[frail prism]

@sinful yoke ok i will send them a email, thank you

also do you know how long it takes the CS to respond back if you are using the in-game chat?

[pallid crag]

thank you so much kawaakari

[sinful yoke]

(I can tell you it takes a bit longer for them to respond through ingame chat instead of email )

[frail prism]

gotcha

[sinful yoke]

but around 1-3 business days sometimes sooner than a full business day

[frail prism]

welp its sent, if need be i should be able to privde google play store transactions that were made to AL

[quiet estuary]

Hello, I lost my AZ account because it's binded to Facebook account but it got hacked now I can't recover it for some reasons is there anything I can do to get my account back?

[random perch]

Hi, i got a big problem i lost my AZ account because my phone deleted all the cache i got no UID only name i think i remmember the LVL and sv, i got anything binded. Is there any way to get my account back or i just lose it ?

[sinful yoke]

az?

[carmine hedge]

Hello, i have a question but i want to ask in dm. Is it possible kawaakari?

[sinful yoke]

yes that is fine

[sinful yoke]

did you bind it or not? I cant really tell from "I got anything binded" but im assuming you meant tno

[sinful yoke]

contact CS through the methods posted below

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[shadow karma]

Have no music coming out?? How do I fix?

[quiet estuary]

Thanks you!

[quiet schooner]

I can't unbind my Facebook account

Help please

[sinful yoke]

please contact customer support so they can unbind your FB account

sole binds cant be removed by the player

[tepid vine]

/droprate

[carmine hedge]

Q: What are the map/box drop rates? Does higher world hard mode has higher chances for dropping higher rarity blueprints?
A: Drop rates are unknown and due to being server-side — cannot be datamined. The only drop rate confirmed by devs is 0.75% for Akagi/Kaga (individually) on 3-4.
Hard mode drop rates are not known, but community research and drop rate collection suggests that chances are probably higher on higher worlds.

[quiet schooner]

Ok thanks

[tame knot]

I wanted to ask how can I recover my account, I had binded twitter to it, but then I deleted the game and when started playing again I lost all progress even when I entered twitter

[sinful yoke]

are you logging into the right server?

[tame knot]

Yes

[random perch]

i dont bind

[elfin yoke]

Hey, so AL has been crashing a lot for me lately so I've been trying to do an asset repair but the repair crashes at 85%

What am I supposed to do now

Ican't complete any exercises because it just crashes in the middle of the battle

[spice granite]

so in the research academy, the C ones could it be that the rewards are bugged atleast the blueprints? im not getting any blueprint from them even though it shows "random blueprint"

[lyric lodge]

The chance is very low, so no... no bug

[kind pilot]

If I uninstall and reinstall the app off of the app store will it have to do any in-app updates? Or will it install to the most current version?

[lyric lodge]

Yes, it'll dl the in-app updates

[heady ridge]

WHat is invalid input when trying to start a class?

[copper finch]

help

i tried clearing cache, do i need to reinstall?

[sinful yoke]

login with your bind on the left side of the screen there

[copper finch]

oh wow

i didnt even think of that

i played earlier today

and i never had to login manually

thank you 😄

[elfin yoke]

am I supposed to reinstall or something

[timid ledge]

hello
i have been trying to reinstall bluestacks to start playing AL again
but every time i try installing bluestacks the pc restarts at around 95~100%
a guide said to use a BS remover to completely remove every bit of BS from the pc so i did
now i don't get a sudden restart anymore but instead i get a blue screen of doom towards the install end
guide also mentioned i should try installing in safe mode+networking
but i don't have ethernet cable just wifi and wifi is disabled in safemode

(i would try to ask this question on bluestacks discord but the place is deadder than a graveyard)

[quaint raven]

It's difficult to be able to suggest anything with only that info to go off and not really within the scope of tech support here, perhaps you could try installing a different emulator like Nox or Memu? @timid ledge

[timid ledge]

ok will try that

but

kinda wondering which one is better

i have tried gameloop

but 0.00000001seconds after installing antivirus said "nonono, Virus-kun"

so i checked google and can only find results of bluestacks vs nox vs memu that seem super biased

like the company doing their own tests with every time their own product coming out on top

[sinful yoke]

yeah this is nothing we can help with unfortunately

[sinful yoke]

what is your device model?

[sweet ginkgo]

Anyone can help me with the AR event, I actually submitted one already but I might have put the name of my shipgirl wrongly. I took a picture of St. Louis but I submitted as Saint Louis. However my UID & server details are correct. I tried to submit a new one with the correct shipgirl name and same picture but the bot didn’t let me

Would I still be entitled to the AR event rewards that way?

Also is this the right channel for this kind of help? If not where should I ask for help? If I’m still entitled to the AR rewards then I don’t need anymore help. Thanks

[vital pumice]

Ok there is something not right with the Event builds. I never see anyone get Ying Swei from draws, while it's rate up. I already spent 250 cubes too and got SR but never her. Isn't possible the draw is bugged? I mean not just me, but never see notification about anyone get her. While on other events rate up girls was "pop up" all the time on notifications.

[placid storm]

ying swei wouldn't have any popup notifications in the in-game chat because she's an elite; only super rares are notified in the chat

[vital pumice]

Ying Swei elite and got never with 250 cubes??? I thought she is SR. Is this normal? Well thx for the answer and sorry for the "wrong report".

[proud wave]

I dont get it, I've gone through nearly 200 cubes and all I'm getting are the chinese ships for the event, no Penelope, I've tried 3 to 10 builds at a time and all I'm getting is the 2 dragon ones

Is this a glitch?

[still hull]

Is the Duplicated sub fleet been fixed?

I Rarely encounter them now

[elfin yoke]

Iphone 7. I had crashing problems during the opening of Operation Siren and I’ve had to do asset repairs 2-3 times since

[alpine tangle]

Might be a FAQ but I did not find an answer in #622745106751029248 for that: I got my account linked to my yostar acc and I want to play AL on PC.

I got it that you need an emulator for that to happen, is there any safe one ?

[elfin yoke]

Bluestacks is probably the most common.

[alpine tangle]

Yeah I know but bluestacks wants a lot of unnecessary data from you and logs into your acc with a wierd phone instead of my PC (OnePlus 5)

... and the game itself got Korean as language xD

[somber scroll]

Hi, it seems that i can't collect U410 even though i have beyond 200 victories

But i am not able to collect, button is greyed out as collected

[night solstice]

Phase 7 is tomorrow

[somber scroll]

https://tenor.com/view/hulk-hogan-thank-you-brother-thank-you-gif-7294598

[carmine hedge]

Hey I can’t change my catch up and I press confirm but it won’t do anything

I have it Roon but I want to switch it and it won’t let me

[brave maple]

You get a max of 300 blueprints, not 300 for each PR1

[carmine hedge]

I’m confused

So I can’t switch because the 300 blueprints where for all pr1 ships and not just roon

[brave maple]

Yes, there are 300 in total split across all PR1s. Once 300 blueprints are reached the selection can't get changed, because there would be no point for it to happen.

[carmine hedge]

Okay

[sick moss]

I’ve paid for one of the packs but nothing has come though yet. I’ve got confirmation emails of payments but is there a way to get the game to pick up on it?

Or am I better off requesting a refund and rebuying it?

[sterile nebula]

trying to install AL on an IPad, but once it tries to update, at the 3/5020 or so mark, it just stops updating. Is that common?

[gentle bone]

can somone look for an account on Amagi/Avrora server called something like MINFERNUS/[MINFERNUS]/Minfernus/[Minfernus] and pm me the commander level,server and UID(if possible)

[carmine hedge]

@sick moss did you check your in game mail

[sick moss]

I did for a while but nothing was coming though

I think it's because when I tried to buy it I went though about 3 different app changes to confirm my purchase and it caused an error

[carmine hedge]

Oh

[sick moss]

In the end I got it again which went though fine and just put in a refund request for the one that failed

[sterile nebula]

In case visual is needed

[unique snow]

I don’t know if this is the correct place to ask this since it isn’t completely about the game, but I was trying to do my routine backup of my iPhone and wondered if backing up Azur Lane is even needed?

Like, I have it fully downloaded and if I were to get a new phone, I could just redownload the full game obviously, and I would just need to connect to my Twitter to get my game [account] back. Is this correct?

If it is, that’s 3.35 GB I don’t have to worry about.

[sharp shale]

@unique snow if you binded your account to any service yostar/facebook/twitter etc, you're safe to uninstall and reinstall if ever necessary
and the account data can be transferred through multiple devices, but only one device can use the account at a given time

aka, no need to back up the game

[unique snow]

Much thanks.

[next horizon]

has anyone else lost there bound account my account has been lost to oblivion seeing if it not just me

[halcyon sapphire]

Someone else bound themself to my account somehow

Like I dont even get how, because I started my account as a Guest and they bound their Apple ID to my account. I can see them using my gems and starting missions and everything, and they changed the account name. I can't unbind their apple ID from my account because that requires me to log in to their Apple ID

I even wrote a message on the greeting "Hey whos on this account" and they replied back saying "Man idk" like lol what

[sinful yoke]

contact customer support about this random hostage account situation

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[silk coral]

I don't seem to be able to post in certain parts of the discord group, is there something I've done wrong in setting up my account?

[halcyon sapphire]

Lmao

[sinful yoke]

like what channels?

[silk coral]

It was things like the valentine's event channel, but I'm guessing that I've to send my submission somewhere else?

[sinful yoke]

try reading the information in #805517933403963392

[silk coral]

Oh right so I post it to that account and I'm guessing they filter it before submitting it, thanks. :)

[elfin yoke]

Ok so I went ahead and reinstalled but the app is now crashing as it is redownloading the game
I’ve exhausted every option I can think of, I’d really appreciate some help here

[sinful yoke]

oddly enough, your azur lane is acting as if the hardware is too old for it
its possible that your phone may have overheated a few times or other things that have worn it out, or maybe it just needs an OS update

[elfin yoke]

I’m using iOS 14.2, I’ll see if 14.4 changes anything. I ended up reinstalling because the app would crash earlier the more times I tried, even after waiting a while, I guess that could be a symptom of overheating.

[delicate sequoia]

just wait tomorrow, phase 7 will come in a few hours*

[sand prism]

hello, i want to unbind account and sent the email suppory to al.cs yesterday but still didnt get any reply. Is it normal?

[vital pumice]

Ok Seriously check the game someone from support, something really not right, used up 360!!! cubes (360 draws) and got no Ying Swei. How is this possible, I got 8-10 from the other 2 but no Ying Swei a single time!!! I know the drop rates but even mathematically this is impossible! :(

[carmine hedge]

i mean they human too so id say wait a few more days smh

[sand prism]

actually, I didn't get any reply 5 days ago that I have to send a new one

and still don't get any reply

[carmine hedge]

saying that before hand would have been helpful you know

[sinful yoke]

response in 1-3 business days

[carmine hedge]

hello, I forgot my 2nd passcode, how can I reset it?

[vast shard]

Hello, I can't log into my twitter account on jp server. it only display a black screen then force close by itself. Any tips for this?

[gaunt fossil]

Hello, for the second year I've been unable to complete An Shan colouring book memories and I don't know why

Am I missing something or is it legit bugged?

[halcyon sapphire]

Is the 2nd password option broken or am I not doing it correctly? I have these enabled but when I try locking and unlocking a ship or try scrapping gear it never prompts me for the password

[primal herald]

edited - moved to post #wiki-feedback

[sinful yoke]

iirc our wiki owner does not allow scraping of the wiki in any extent, but the best place to ask this would be #wiki-feedback so they can directly respond to you

[primal herald]

understood, thank you! will move post there

[vital pumice]

Not bug, that one is for last year. I did this year, but nothing unlocked for me, see pics.

[gaunt fossil]

I completed it last year as well

and it still didn't give me the last memory

something ain't right @vital pumice

[vital pumice]

Idk, as you see I got nothing unlocked in story.

[gaunt fossil]

I see it

might be an oversight by the devs

[lyric lodge]

Must be. I also got one missing from last year, hoping to get it now, but nothing 😦

@vital pumice Did it atleast give you Fu Shun's Great Adventure? (Also I would love to get Lunar New Year Celebration, but that didn't trigger last year either. We did get Lunar New Yay-Yay-Year... did THAT trigger this year?)

[gaunt fossil]

I sent a message via in-game support

We'll see what they answer me with

[vital pumice]

No I got nothing unlocked from it except Fu Shun itself. No story unlocked from it. I even got no invitation card this year to choose one of the ship girls, while saying I claimed it. No item in my depot. This New year event bugged. I sent email to support but got no answer for 2 days now. Maybe I get no answer until Lunar New Year ends (February 18)

[gaunt fossil]

I got the card just fine

[lyric lodge]

So looking at it they only added Spring Festival Party (which bears the question, did that one run correctly?), which was the one from last year (wonder when yay-yay-year ran then). Got to be an oversight 0_o

[rugged condor]

Is there a max file limit size or picture file format we have to follow for the AR Valentine's day submissions?
I've got a 3.3mb .png and it keeps saying failed on upload.

[desert vapor]

Hello, I would like you to fix this issue as soon as possible as this might spark controversy in your game.The puzzle itself looks like a peculiar symbol used by a certain German leader. I will mark it as spoiler in case of any TOS violation.

[gaunt fossil]

I got this @vital pumice

[vital pumice]

Thank you I will send a new email then tomorrow if I still get no answer

[gaunt fossil]

I guess we hope they squeeze out a fix

If not I'll send something out again by the end of the event

[sinful yoke]

memory issues with the locked ones generally have to be fixed manually by customer support

if they tell you that theyre fixing bugs and it might fix your issue, it might be because its wide spread issue and they are trying to fix them all within the next few days but it is possible yours just wont budge and needs to be fixed manually

[gaunt fossil]

Okay

I'll wait a couple more days, since I know they have less staff currently due to vacations

[scenic raven]

It’s simply an unfortunate coincidence. That symbol is thousands of years older than Hitlers regime though. Modern society just pins it on him because he made it infamous. Regardless, this issue has been pointed out before, and I’m certain the devs know about it

[desert vapor]

yes, im aware of its origin as well, was just a little concerning to see that being probably accidentally added into the operation siren puzzle format lol.

[unique snow]

I emailed the team on the 8th about how I didn’t get a free skin from the Lunar pack and got a message saying it’s processing and two days later I get this:

What do they mean by “may not reply in time”? Should I wait or resend my concern for some reason?

[sinful yoke]

if you dont get a skin from the lunar pack, you get gems

[radiant raptor]

This time gave me dido but I'm pretty sure that's not her time dont know if this is a concern

[sinful yoke]

its just a desync

[gentle bone]

does anyone know when the z23 oath skin was released?

[misty oracle]

august 2020

[gentle bone]

date?

[placid storm]

August 13; this isn't a question for tech support tho
https://twitter.com/AzurLane_EN/status/1293766731379478530

Azur Lane Official (@AzurLane_EN)

✠Schwarze Hochzeit✠

New oath skin will be available after the upcoming maintenance once you have performed an Oath with z23.

#AzurLane #Yostar #AzurLane2ndAnniv

Retweets

1841

Likes

9062

Twitter · Aug 13, 2020, 4:30 AM

[gentle bone]

sorry i didnt know where else to ask

[vital pumice]

@sinful yoke As I see everything messed up. Why the devs don't hire workers staying in other country? I sent email about missing item 4 days ago and got today an email that made me extremely angry: Dear Commander thanks for your valuable feedback...etc. I asked support to get my missing item not sending suggestion. They literally don't read any email just send auto response?? What I do now? If I wait for the Lunar New Year ending, then I ask about an item thats not even exist in game that time anymore. This is nonsense.

[lyric lodge]

How about this one? But it seems they don't care since "lol hinduu symbol." Puuta had to go though since people who don't actually speak Spanish might be offended by it...

[desert vapor]

i mean if you leave it like that, it resembles the swasti symbol

but given a certain german politician rotated it 45 degrees and turned the world against his nation for what he did

it's kind of hard to avoid ya know?
especially with twitter existing...

[vital pumice]

That's isn't illegal symbol by UN law??

They even remove from WW2 games too

[lyric lodge]

Just in Germany, if not "art"... I somehow doubt they classify AL as art.

[vital pumice]

I doubt only in Germany, other way why even Commandos remake removed everything completely? Or there is other ww2 games too that was released past year. Game can get serious trouble with this "design"

[neon sage]

Has anyone encountered this issue recently

Its been stuck like that for a while now

[long pecan]

bruh i just bought the lucky bag but my connection crashed midway and my payment went through but i didnt get my purchase

i need contact email

[lyric lodge]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[prisma walrus]

Greetings. So my partner's Azur Lane is having this error. She tried clearing the cache and rebooting her phone. Any fix?

[white brook]

hi, so I updated my android software to One UI 3 on Samsung galaxy yesterday and after that I can no longer update my audio and l2d without the game crashing everytime. I've reinstalled several times but it's not fixing. is there another way to fix this?

[lyric lodge]

Login to the binds on the left

[prisma walrus]

Let me tell her to try

[prisma walrus]

It worked! Thanks!

[lime grail]

Please help. I accidentally bought the fourth slot in the classroom. I thought I was continuing to train one of the ships. Accidentally touched not the third slot (where the ship was) but the fourth and automatically pressed it and noticed it very late. Please remove the fourth slot from me and return 600 gems. If possible, please.

[pallid gale]

How do you tell what server you're in, like CN, JN, etc

[rotund bough]

Language maybe? Because as far as i know you can't change the language in the game.

[sinful yoke]

cn is in chinese, jp is in japanese, kr is in korean, en is in english

[rotund bough]

Help, i can't get in into the game, when i click in the starting screen, it say : "unknow error -1" i have tried fix the game asset (using the cog) and i also have tried clearing the chace and its still say the same thing

[sinful yoke]

login with your bind on the left side of the screen

[rotund bough]

Hey, its works! Thanks

[carmine hedge]

hi, can anyone help, i got stuck on loading screen while turning on game, the game just loads forever... :(

[lavish valve]

I setup a secondary pass on azure and forgot it are there some how I can get the code back?

[wicked schooner]

I am trying to launch AL via Bluestacks but I keep getting a black screen. I uninstalled and reinstalled, changed the ram setting, and even restarted the laptop, yet nothing changed.

WAIT NVM

It was just taking forever

[grave meadow]

I made a mistake in answering the survey. I think I selected level 100 - 110 when I'm just level 87. Is that okay?

I confused my level in another mobile game for my Azur Lane level. I hope nothing bad happens because of it

[spring grotto]

It's fine, no worries

[grave meadow]

Thank you.

I should be more careful when answering surveys.

[lime grail]

Please help. I accidentally bought the fourth slot in the classroom. I thought I was continuing to train one of the ships. Accidentally touched not the third slot (where the ship was) but the fourth and automatically pressed it and noticed it very late. Please remove the fourth slot from me and return 600 gems. If possible, please. UID 137021241
In-game name dungeon master
Server Lexington
Lvl 102

I sent this message on [e-mail], but nobody contact with me, and I have not received an answer

I sent it to the in-game tech support chat as well, but no one is responding.

[winter monolith]

@lime grail accidental gem purchases cant be refunded

had that bad luck with depot space once

[lime grail]

bad luck with interface developers

[pulsar arrow]

i bought the 80USD pack of gems and the payment went thru last night but i still didnt get my gems. I have my reciept and its been over 12 hours

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

please contact customer support regarding your purchase issue

[rose lark]

why the fuck do i keep getting the god damn patch notes when i keep pressing notified over and over and over and over and over and over and over

[sinful yoke]

because theyre daily

notified means notified for the day, but it will always show up the next day

[blazing spoke]

hello there, a friend of mine is experiencing this error while trying to log in using facebook after a long time without playing, he already tried on every other server, but the error still accours

[sinful yoke]

are they trying to login or bind an account

[blazing spoke]

login

[sinful yoke]

send them the image in pinned messages and follow the How to Login to a Bind portion only

[blazing spoke]

i just made him try what you suggested and the game shows no "Your character" symbol in the server selection

welp
he surrendered and said that will start another account
anyway
after following the "Login to a bind" steps, he restarted the game and found the "Your character" symbol on one of the servers, however, when he joined that server he noticed the data on that account does not match what he had.
now, he doesn't want to try getting his old account back, but i'll say what he did and what happened because maybe a similar problem might happen again in the future to other people.

thanks for the help, have a nice day

[sinful yoke]

do you read the notices on the side of the images?

it states that no Your Character icon will appear until you find some data, it sounds like your friend made an account by accident and logged into that one instead of the one on a different server

[ebon rover]

Hi is the gallery not working, I cannot download or view pictures in the gallery, but I know I could earlier

[earnest geyser]

hello. after updating my phone, my connection to Twitter was disabled and I can't log in to my account. please help me restore my account.

[lime grail]

You don't even have to try to write to those support. They don't care about your problems, they won't even answer you.

[sinful yoke]

excuse me?

do you have any good help to offer in this channel?

if not, please leave, thank you

[earnest geyser]

so what? I really would like to restore my account.

[sinful yoke]

do you have access to your twitter account ?

[earnest geyser]

yes, i do.

but when I try to log in, it says 'unable to perform action'

log in to the game*

[sinful yoke]

can you send a screenshot?

[earnest geyser]

it says " unable to complete the action"

[tawdry nebula]

I can't enter the AR event with Chao Ho, the bot says it is an invalid shipgirl... I am writing it as "Chao Ho"

[wet vale]

I can’t unbind my Twitter

[glossy topaz]

hello, i uninstalled and installed the game and i didnt log in and the tutorial started so i quickly closed the app and then opened the app again and not the screen is black

nothing is happening

[halcyon sapphire]

How long does it (usually) take for support to respond to a message? I sent them some information they asked for and havent heard back for about 3 days. Are they on shorter staff because of new years?

[glossy topaz]

did you sent email?

[halcyon sapphire]

Yea

[glossy topaz]

check the spam folder

[halcyon sapphire]

No it's not in there, because I already made sure to mark it important (plus I checked)

[glossy topaz]

once i sent a email and they took some time but not 3 days and i received emails on spam

[halcyon sapphire]

I would normally be more patient but the issue is there’s someone else on the acct and I need them to unbind one of their accounts for me coz they keep using my stuff 😰

[glossy topaz]

send another :p

or maybe, change email? 🤔 for now

[halcyon sapphire]

I might drop another email to ask and see, but do they even respond on weekends?

[glossy topaz]

i guess they do

well good luck 🙂

[sinful yoke]

1-3 business days so no they dont work weekends

[fathom stag]

Not sure if you already got your answer, but she hasn't been added to the bot yet is what other people were saying earlier

[tranquil stream]

Hi there, I binded my account to my Facebook account a long time ago but when I reinstalled just now and relogged using the same email my account was gone, could I get some help?

[quasi lion]

Did you ensure you logged in on the same server you originally started on?

[tranquil stream]

Yeap

I used sandy

But it just brought me to the tutorial

[plush charm]

I recently upgraded my phone to a Samsung S21, and upon installing Azur, I noticed that it would crop things incorrectly such as loading and title screens, any idea on a fix?

[plush charm]

I tried tinkering with the UI scaling but to no avail

[brave maple]

You can get the loading screens to crop correctly by going to options and turning on "Auto-Adjust Loading Screen Aspect Ratio". The title screen I don't know how to crop correctly.

[jolly belfry]

Same issue here with Twitter, not working on any of my OG servers

and it wasnt even a reinstall, just updating the game. literally played a few weeks ago

I take it back, it works on sandy, just not amagi

nvm its working now, weird that I had to login to sandy to fix the rest

[heady lodge]

Is there a thing when you misclick oath a ship and you want your oath ring back because of a mistake?

[vernal kettle]

if only it was possible- i just accepted my takao instead

[tranquil stream]

Is there anyway I can retrieve that account back?

[jovial coral]

hello, can someone help me? i cant do the transaction although i have enough IDR in my account 660000 IDR

[vernal kettle]

Is it actually enough tho- cause all i kno is that theres an extra tax for the purchase

[sharp shale]

have you previously purchased anything in azur lane?

[jovial coral]

yes its enough, after tax is 649000 IDR(2nd pic) and i have 660000 IDR in my account

[jovial coral]

yes

but i cant do transaction again

its always said not enough money in my account although i have enough already

1st pic price before tax n 2nd pic after tax

And 3rd pic transaction failed because my account dont have enough money

i want to buy ring pack n skins

[snow salmon]

The voice file seems to be deleted
Since yesterday theres no voice from any shipgirls
I checked the settings but it says that everything is latest
Tried repair assets and l2d and also says that there is nothing missing

[manic shadow]

any idea why it does this? screen just goes all white

[true geyser]

Is it still happening?
FLASHBANG OUT

[manic shadow]

It's rare. Happened before. Goes away after i restart the app.

Only happens during the battle, after finishing it, goes back to normal until entering battle again or exiting app

[true geyser]

So it doesn't happen anymore?

[manic shadow]

it did again, just restarted

[idle hull]

I wanted from Drake, not from Warspite kai 😢

She hasn't chocolate for me?

I'm disappointed

[vernal kettle]

the bug will be fixed soon-

[scenic raven]

Yeah, devs are aware of this. Only seems to be effecting PR3 ships. Stay tuned for an official word later possibly

I do believe the contents of the letter reflect the actual ship you received the valentine for.

As noted by this Cheshire gift which says it’s from Kitakaze. That’s undoubtedly Cheshire’s message. The mails name is simply wrong

[carmine hedge]

i qoute someone else from another server who is not having trouble with the valentines emails: "Did they not know it would be the primary secretary? Fucking morons"

not sure how much that helps though.

if at all.

[carmine hedge]

hello there

[earnest geyser]

so what? is it possible to restore my account? I have the UID and the character name.
sorry for being so insistent.

[sinful yoke]

do you have the twitter app installed?

[still ivy]

Hello. So it seems i got chocolate from two different ship?! I don't have kitakaze yet from Pr2. But Cheshire's line is adorable.

[vernal kettle]

its a bug for cheshire- also happened to drake- there was prolly a typo

[still ivy]

Reading previous comments, yes i see them now. Thankfully it's nothing major. Thank you for your hard works.

[teal remnant]

It’s the commander xp bugged or just my imagination

[jolly girder]

Stupid question: if a question I have is under known bugs, would it be appreciated to not ask the question?

[earnest geyser]

yes, i have.

[slate kayak]

i want to inform about the wrong letter sender name

nooo pls fix that

[vernal kettle]

It has already been reported.

We just have to wait until it will get fixed, may patience be with you.

[winter monolith]

I received Helena gift instead of sirius

I don't have any previous gifts from sirius in my depot either if that's the cause

[earnest geyser]

the game issued an error code.

[halcyon sapphire]

Yay looks like Support does work weekends, they unbound the account 🥰

[lofty hawk]

Is it supposed to only say "would you like"?

[snow tendon]

Hello,
I am a returning player and after giving the game another try i really enjoy my time with it. However, the friends that convinced me to play again have started on another server a while back. I have enough progress from before stopping to prevent me from starting from scratch.

My question is: is there any possibility or option (payed or otherwise) to switch servers ?
Thank you.

[carmine hedge]

nope~

[night solstice]

Good, Helena is better anyways

[dry oasis]

I can't message the Z23 bot for the AR event, it keeps giving an error when I send message

[winter monolith]

Enable dms for non-friends and you should be able to

should be in your privacy settings

[dry oasis]

Ok fixed it, ty

[grizzled elk]

is there any way to get help unlinking an account? i just started today and there was an account already linked to mine that kept forcing me out of the game saying "your account was logged in elswhere" despite it being completely fresh. Ive now linked my yostar account to the game but the facebook account of this random person is just there and i cant remove it

[halcyon sapphire]

I had this same issue, weird!!! Did you create your account first as a Guest account?? Your best bet is to look up, if possible, when you downloaded the app (assuming first time downloading = when you made the acct) and email yostar support about the issue, they'll eventually unlink the account.

[grizzled elk]

yeah i made the account as guest and had to re do the tutorial twice because it kicked me out before picking the starter ship. i contacted yostar but they haven't gotten back to me about the linked account yet. And then while waiting for their response i tried to unlink it and it wouldn't let me.

[sinful yoke]

binds cant be removed by the user if its the only bind

[grizzled elk]

each time it kicked me it said it was because someone else logged in to my account which shouldn't have been possible at the time

its not the only bind anymore

and i didnt perform the original bind myself

it was just there immediately when i checked the account screen

[halcyon sapphire]

Yea this was the same issue I had; it's really really strange. You can't do anything about the other persons bind unless you can log into the account they bound i.e. their facebook account, so you're pretty much stuck waiting for yostar support to respond and unbind it.

[sinful yoke]

theyre only working weekends due to chinese new year, please note on regular times they will not work weekends and only business days

[sinful yoke]

try logging into your twitter account outside of AL (like browser or in app,) and try changing something like the profile picture
that error generally occurs when your account needs to be updated

[halcyon sapphire]

I see I see, thank you I didn't realize CNY would mean they would work weekends instead of well.. not working.

[sinful yoke]

they put out an announcement saying theyre still working during CNY, I imagine to mitigate hours spent during the day on work, they also work weekends

[grizzled elk]

I appreciate it. I’ll contact them again some other time. Since this isn’t affecting my actual gameplay at the moment

Just got worried since I didn’t recognize the name and assumed the worst

[potent brook]

I've been trying to play OS but I'm always stuck here

[tawdry lake]

return to the port, and click outside the map

[marble trellis]

can i change yo star acc that i blind ?

[lean tapir]

Hello

I need help

I had to reset my phone

Now and lost my account

I even tried to login through facebook and twitter not working

[outer herald]

Did you make sure you logged into the right server, since reinstalling the game defaults to the latest server

[lean tapir]

Yes it's avrora server

[tawdry lake]

correct twitter account?

[carmine hedge]

how the f do I change the catch up ship

[vernal kettle]

the one in the lab research?

[carmine hedge]

yeah

[vernal kettle]

its a one time use

[carmine hedge]

no f way

[vernal kettle]

[carmine hedge]

doesn't it say that "you can change the catch up ship at any time" in the tips? Unless I misread and it's not about catch up or smth

I say that and realize that it doesn't matter lol

[vernal kettle]

I dont think so

[lean tapir]

It's not working

:(

[carmine hedge]

[placid storm]

if you already have 300/300 bps, then you won't be able to change it anymore

it's 300 in total, not 300 per every pr ship

[carmine hedge]

[lean tapir]

I found some screenshot

Will it help!

?

[lean tapir]

This is offical discord right?

[carmine hedge]

yis

judging from the server name id say yis

[carmine hedge]

is the akashi mission paw locations randomized? (not as in where the appear but as in where on the screen they appear) for the last mission?

[lean tapir]

You mean if I don't get back my account from here, there is no hope?

I am so doomed

[sinful yoke]

do you have your UID? @lean tapir

[earnest geyser]

thank you for your help, everything is working.

[lean tapir]

Yes

I think I have screen shot of it

[tardy anchor]

Hello! I forgot to change my secretary before Valentines day and now I got an present from an other shipfu I dont want, is it possible to exchange it for another valentines day present?

[lean tapir]

Should I send my UID number here?

[sinful yoke]

you can send it here or in DMs @lean tapir

@tardy anchor I dont believe it is possible

[tardy anchor]

Is it possible to delete the present from my inventory then?

[lean tapir]

Here

[sinful yoke]

/checkbind 68428913

[carmine hedge]

Bridal Z23

Bind Status

Twitter

:no:

Facebook

:no:

YoStar Account System

:no:

Feb 15, 2021, 12:06 PM

[sinful yoke]

unfortunately it seems theres no binds on it

contact customer support and they will help you recover your account

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[tardy anchor]

Should I also contact customer support with my problem?
Is it possible to delete the present from my inventory then?

[sinful yoke]

you can ask them to delete the item and/or send a different one, but I cant guarantee they will

[tardy anchor]

Okay, thank you I will contact them because I'm very unhappy.

[lean tapir]

Thanks mate

[normal barn]

And how do we reach customer support?

So we can't get help either.

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[amber dagger]

i forgot that yesterday was valentines day and when i logged in i had gotten the valentine from Atago instead of Nagato as i had forgotten to change the secretary to Nagato.... anyone in yostar willing to help me change the gift from Atago to Nagato???. ik its a stupid request cant really do anything about it as i forgot that yesterday was valentines day

[spice coyote]

When will we receive the rewards for the valentine ar event? Because I didn't get anything and we should get them today according to the rules

[lyric lodge]

Quote from #server-news :
"Thank you everyone for participating in our Valentines event! :DorkHeart:
Rewards will be sent later today :SpeePat:"

[autumn kayak]

i accidentally deleted my saint valentine's day letter, theres no way to recover it?

[hazy haven]

Me too

[daring aurora]

what can I do if I get "System error: 4:Not Ready yet," when trying to do guild contribution?

[junior grotto]

I logged into my Yoster account but instead of my typical account, it's making me do the tutorial like a brand new account. What happened?

My accounts was binded and everything, which confuses me.

[sinful yoke]

are you logging into the right server?

[junior grotto]

Checked all of them. None of then have my account.

Is it because I was inactive..?

[junior grotto]

Then when I make a new account and try to bind it to my facebook account, it says data already exists

What happened?

[vernal kettle]

login using ur fb acc then

[junior grotto]

Sorry, I meant it says bound to another account*

I did! No data there either on any server.

I'm legit confused lmao

[sinful yoke]

how do you know there is no data?

[vernal kettle]

prolly made them do the tutorial again

[junior grotto]

Because on the server list, none of the servers have the "Me" icon on iy

And they all make me replay the tutorial

[vernal kettle]

are u sure that u pressed that fb icon and log in before pressing all the servers?

[junior grotto]

Indeed. Twitter as well.

Part of me's spooked that I was hacked

[vernal kettle]

thats sus

[junior grotto]

Sus indeed. Here's the binded FB account in question.

Nothing there.

[sinful yoke]

you need to login to the servers to see

please login to the servers

also, do you have your UID per chance?

[junior grotto]

I can check around. Would it help?

[junior grotto]

I might be dumb. I assumed all the data was straight up gone and never bothered to check by logging in.

Thank you guys.

[sinful yoke]

I assumed this meant you checked, glad I made sure I guess

[daring aurora]

does no one else have this "System error: 4:Not Ready yet," problem?

[vernal kettle]

someone else had the same problem last time- idk if they restarted the app or just waited until reset

[daring aurora]

Hmm, I have this problem all the time

can't even do guild contribution most of the time now

[rotund oriole]

It’s a new day but these commissions didn’t got erased for some reason they’re supposed to be replaced by the 1-2 hours commission aren’t they?

[stone jetty]

does anyone know if the new bluestacks 5 is allowed and works with AL?

[inner ocean]

is Amagi down? the game won’t even load properly for me.

[vestal canyon]

is the game under maintenance or so?

its been like this for more than an hour now, I normally played yesterday at this time too and its taking long, I already restarted the emulator I am using... I've been using Nox for 2 years already and havent experienced this issue ever since I started playing

[sinful yoke]

no the game is not under maint

can you try restarting your device?

(try computer if you can)

[vestal canyon]

I already restarted my Nox emulator like 5 times already, I even cleared the cache from the emulator settings

I actually just opened my pc for today ahaha

Im back, restarted my PC, its still like this @_@

yep, restarted my PC again to be sure, still the same... I wonder whats the problem

Do i need to have my account checked?

or do I need to reinstall the game?

[autumn kayak]

@hazy haven i contacted support and they told me that its not possible to recover it

[spark palm]

Playing azur lane on my phone and this started happening it just stays at this % and loading

[sinful yoke]

sorry I got occupied and forgot to respond, yes you will have to reinstall

[static shore]

is there some way i can reset the app data or start a new account?

i dont know why but i dont recognise the account that i keep logging into

i might of played the game before but i cant remember

so i just wanna start fresh

[vestal canyon]

alright, will try reinstalling

[unique bronze]

Who do I get in contact with to get the gems I paid for that I never received. Because I’ve contacted customer service twice and nothing had happened.

[vestal canyon]

done reinstalling, i can normally log in now, i wonder what couldve been the problem

[tulip gate]

I was charged for a purchase without it going through to my account. Who should I contact to resolve this issue?

[lyric lodge]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lyric lodge]

The email up there

[timber python]

connection errors galore, using a VPN helps somewhat, is it something we can fix at all? can't afford to run a VPN all the time

[supple quest]

Hey, I would like to know that it is possible to recover my account even if it has been 1 years since I have played it, I looked at all the servers but I cannot find my main account, thank you your support

[sinful yoke]

do you know your UID?

[supple quest]

Nop, I have just my pseudo with screenshot and prinze eugen

I have a second screenshot with Washington

[winter nest]

I have a question... am i supposed to see this?

[placid storm]

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[placid storm]

just press hide

[winter nest]

Ah okay thanks xD

[supple quest]

@sinful yoke, I don't know my UID

[prime gull]

Guys help? I didn't receive full course and gourmet

[supple quest]

Wtf, I recup my account, Okey why not

[prime gull]

Lol same

[carmine hedge]

I bought 300 gems but all i got was charged the money but got nothing, help?

[astral harness]

Helloo Is it alright If I ask a question??

I just bought a 30 day pack but when I bought it said payment failed?? And I didn't get the gems so I was just wondering what happened there

Heres my proof that I paid Im just confused really

[astral harness]

Same problem man

[carmine hedge]

damn

feels bad

[prisma junco]

is the price in the store fixed at a 1:1 conversion between usd and gbp?

[copper finch]

uhh i just got a random "your account has been logged in from another device"

is there a bug that can do that? i hope

[sharp shale]

most of the time its just a desync with the client and the server, close the app and try signing in again, if that doesn't work, do the same, but wait a few minutes @copper finch

Google should automatically convert from usd to gbp

[prisma junco]

hmm

i guess its a google problem then because 29.99 usd is not 28.99 gbp

[copper finch]

ah i see, i was scared for a second

its worked well after a restart

[dapper crown]

Hi I need a help

Probably I’m being dumb but I have a problem with a task

I win battles with bulin but still doesn’t complete the task

What should I do?

Thanks in advance

[prisma junco]

@dapper crown you are using Specialized Bulin Custom MKIII? you must use universal( the purple one) or prototype mkII (the gold one)

[thin basin]

In op siren it somehow always skips the pre-fight menu

That menu in which you can disable auto combat and stuff

and see the adaptility and boss skills

[daring oxide]

you have clearing mode on

[dapper crown]

I did it someone answered me privately thanks for the help! I used the new bulin mkIII instead of a lesser version 😊

[thin basin]

In op siren there is no clearing mode

[lyric lodge]

It got fleet lock, bottom right

[carmine hedge]

[bronze geode]

How to fix bug when i cleared area in Operation Sirens but game says was i need to clear area to leave in another areas?

[lyric lodge]

Not quite sure what you mean... it might be you overlooked something left to clear the zone? (or you're in obscured and need to use the exit button or teleporter) That's all I can think off, might want to show the error message otherwise.

[bronze geode]

Zone is fully cleared, but i can't move to another because game says "Must control surrounding zones", but i can't, before this moment i left 2 zones to clear later, but game blocked them to clear too

[lyric lodge]

Yeah, you really need a screenshot here. It can say that if you're in the wrong screen (the overview one rather than the movement) in which case you just need to locate your fleet and move it... but I can't say for sure here.

[bronze geode]

oh, bug is gone

before this moment very zone when i tried to leave said was i need "Must control surrounding zones"

but it's gone now, now i can move and clear another

Which type of bugs is can be?

[dusky fossil]

hi , is there maintenance today ?? how long it'll be ?? there's no patch note...

[vernal kettle]

theres no maintenance today

[tulip basin]

hey guys, so ,my problem is that i've stopped playing azur lane for a long time, and just downloaded it back again: i think i lost my acc (i was f2p), and i can't get it back, because i synced it with facebook, but it doesn't appear there and i just can't seem to get it back, what can i do? am i missing something?

EDIT: I've recovered my acc

[grand kraken]

Hi, a friend of mine have this problem and he doesn't know what to do

[lyric lodge]

Maint is this evening, one day later than usual.

[carmine hedge]

Guys, i need help. I have pick a tablet and azur lane doesn't start and is froze like this, any ideas?

[carmine hedge]

What tablet are you using?

[carmine hedge]

Is a Lenovo, don't know the model but I can run genshin impact so is not a specific problem

[swift arrow]

Hi, been having this issue for like four days, my daily rewards are locked, is this a bug or a game feature?

[steel atlas]

are you guild leader

[swift arrow]

no, not even an officer

[lyric lodge]

Guild leaders or officers need yo buy them... poke your guildies.

[swift arrow]

i see thanks

[hazy haven]

Its okay,it just a mail,and the item do nothing in ur bag

[robust schooner]

I own a iPad mini 2
Apple software 12.5.1
Azur lane used to run smoothly on it but now I can’t get past the games first loading screen.
The game tries to update and it crashes/closes out
This has happened several times now

[sinful yoke]

ipad mini 2 definitely does not meet the hardware requirements for AL

[craggy hawk]

I don't see this in the known bugs, so any way to submit a bug report?
It's impossible to turn off notifications for meowfficers and oil received, even when the option appears to be turned off and the game is restarted.

Android version, if that makes a difference

[ocean kindle]

Helo

What is the email for yostar al

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[ocean kindle]

Thanks

Well i hope it works

[twilit prairie]

Hello, is it possible to swich the ingame server without losing everything you have achived

[sinful yoke]

it is not possible

[twilit prairie]

okay thanks

[sour marsh]

I believe I found a bug in the game but wanted to get opinion

As you can see mikasa was added to standard pool but the collab system says it’s still only with the war god event. I have spent over like a 60 mental cubes to get her but I can’t seem to get her is this a bug or do I have bad luck? Lol

[frosty tangle]

Hello! So i had an Azur Lane break for about a Year. I downloaded it again today and tried to login with my Yostar account, but it just created a new one. Now i wonder can i get my old account back?

[fiery ferry]

Did you make sure you're on the same server as your old account? @frosty tangle

[fringe cargo]

Reminder the displayed ships don't have any sort of Rate up, they're just the latest ones to be added to perma pools, so there's no guarantee you'd get her even with triple the cubes

[frosty tangle]

The server list only shows up after i login. Also i forgott which server i played on 😅

[fringe cargo]

You know those facebook/twitter/yostar buttons before you login? That's how you login with your old acc

[fiery ferry]

If you've already logged onto your yostar account there should be a small symbol on the server in the server list which you have an account on so try opening the list and see if there is an icon on any of them

[frosty tangle]

Yeah thats the problem. I logged in and it said i have no accounts on any server and it created a new account on a new server. So my old account is gone.

[fiery ferry]

Well try logging into all the servers other than that I would advise contacting the staff since they're really your last hope

but thing is the yostar account should never ever overwrite itself making me think you used the wrong email

[frosty tangle]

Hmm i only use 2 emails tried them both, no account. Thanks for the fast help anyway.

[steel atlas]

pray to rnjesus

[carmine hedge]

hey yeah uh i've bought some gems a few days back and still not got them?

[sour marsh]

I got cha but I was wondering if it was a glitch because of the fact mikasa doesn’t say she can be acquired from the heavy construction so I was wondering if maybe someone forgot to update the text list or something

[lyric lodge]

#known-bugs message

[gloomy lantern]

Hey, old commander reporting back in, is it possible for me to use my Yostar account to hop from one mobile device to the other?

[lyric lodge]

Yes

[gloomy lantern]

Good to know, will be glad to see Z23, Hood and Enty again.

[lyric lodge]

You need to login to your account for the little "in this server" icon to appear. Why they make so many people think their account is gone, I don't know, but it should be right there once you login the proper server.

[gloomy lantern]

I'm curious, how do I log in to a yostar account on a different phone if the game defaults to tutorial on launch?

[ashen crown]

I want to cancel an operation in the guild. It didn't show me I capped out until after

Wish there was a better way to show you what you can and cannot do per month.

[gloomy lantern]

Oh.

Uh... hey is there any way to fix my entire account apparently getting reset? (Everything is gone, checking all servers comes up with nothing.)

[lyric lodge]

If you got your UID the mods can check if its properly bound.

[gloomy lantern]

I can't really check that, my old UID pretty much got deleted after some issues with my old computer.

[lyric lodge]

Just to make sure, you do login to Yostar account on the login screen and THEN pick the server right?

[gloomy lantern]

No it just immediately took me to tutorial.

[lyric lodge]

https://i.imgur.com/s4Cqd5B_d.webp?maxwidth=640&shape=thumb&fidelity=medium

[gloomy lantern]

Also when checking around the screen it doesn't even show my UID when selecting servers.

[frosty tangle]

Hmm, i logged into every server and i just go straight to the tutorial every time

[lyric lodge]

Well, for you aswell, if you provide your UID the mods can check if it's properly bound. If not, you need to contact support

[sinful yoke]

I believe only people with feedback role can, not all mods

@gloomy lantern if you want a detailed how to login, there is an infographic in pinned messages

[brave thistle]

Uh, does 9-2 require ships to be a certain level before they can be in the formation?

[acoustic vortex]

Can I log in my account on an IOS device? (I play on android)

[sinful yoke]

yes, but if you bind with Apple, you can only login to android with the other 3 forms of binding

in the case that you need to login to an android device again

[light ember]

Hi how i can recover an account if i Lost the binding account?

I had some issues with my phone and i wouldn't became able to access to the binding account i used

[empty ferry]

anyone knows how long it takes to process purchases done with credit cards?

[pale wedge]

My game randomly crashes

[atomic magnet]

hi any admin can help? I realised some of my ship affinity has drop below 200 overtime. The only time i used them is during opsi. Do dying in Opsi reduce their affinity? I noticed it because once i max their affinity, i will change their ship name

example, this ship super long ago, so i already train to 200 affinity and hence, renamed it. I can tell through the name of my ship

[pale wedge]

My games crashing so much its borderline unplayable

[hollow python]

Ummmm...
I don't know what's going on in my game

[remote hollow]

Please nerf this puzzle. It is too difficult for my monkey brain!!!!

[long depot]

Hello i think theres something wrong with chao ho skill

Isnt jt supposed to be 8 move speed not 5 ?

[rose yoke]

I need to unbind my account from my facebook one because i recently had to close the Facebook account due to hacking

[fresh ore]

I need to get my secondary password reset and in the email i need to provide when i first started playing the game, how do i do that?

[solemn hound]

New skins don’t appear in the shop, Odin and Champagne in particular

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

@rose yoke @fresh ore

[rose yoke]

thx got it, already sent email to the support

[lyric lodge]

What new skins? Only active ones right now are the 3 Valentines.

[full pond]

Hello, I have a question.
I'm playing on the server "Washington" on my second account after losing my first. But I don't know why, but I wanted to restore my first account. I know the nickname, but I don't remember the UID of the first account. I lost it because my Facebook account was blocked (I didn't use it and it looks like it was hacked and then blocked). So, is there any way to restore it? His last activity was more than a year ago.

[quick raft]

So I bought a Note20 Ultra, and I need to transfer my account to new phone. I have my account binded to Twitter and Facebook. When I downloaded game in tried to login via Twitter, it just started an entire new game. Idk what to do to transfer my account to new phone. Thought it was doing it correctly..

Then i unbinded twitter and facebook on my account and tried to re-bind them, and now its not letting me.

[quick raft]

Nvm. I got it. Thx anyways.

[static stone]

I have a ship stuck in exercising and cannot use it. Ship is tirpits and the only one stuck.

[carmine hedge]

I broke my dock, most of my level 120 at the very bottom and I have random level ones at the top, I tried relaunching and restarting but it didn't fix it, I also kept all the settings the Same

tap the lv. button next to sort @carmine hedge