tech-support

[carmine hedge]

Look closely

[still crag]

It's normal that the game doesn't go ahead the loading screen when i use 4.5G connection?

[cunning escarp]

My Twitter got hacked , and i need help with unbinding it.

[cold topaz]

anyone know whats causing this?

[heady portal]

I require help. So I cant access to my Azur Lane Yostar account. And I dont know what happened to my account. My account should be on my gmail. So I require help.

[viscid zinc]

Absent on Sundays maybe?

[sinful yoke]

I was asleep human too

[silk kite]

How do I fix this

[patent crater]

What does the error "Network connection is turned off: 200330" mean?

Occurs when I try to purchase anything with real money

And I am connected to wifi

[sinful yoke]

it usually means you are not signed into google play

[patent crater]

Got it, thanks!

[minor plinth]

Is the Prinz Heinrich boss fight on EX mode supposed to be in slow mo ?

1 second in game takes about 10 seconds irl

And sometimes her barrage goes behind her

[shut lodge]

I have a question, how do i find when my Azure Lane account was created?

[hushed axle]

Pls help i logged in with twt after i played for about a year and i lost my account

It directed me to a different server and when i tried to go back to the washington server i didnt get my data back and i found out my twt wasnt binded to my acc either

[sinful yoke]

do you have your UID?

[zealous zinc]

Still stuck at loading screen. Anyone can help?

[carmine hedge]

I have 1100+ Gems then

and now its 600+ i didn't spend anything

[sinful yoke]

please contact customer support to see what may have happened

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[alpine osprey]

Is there a way to check exactly when my account was created? I am logged in in-game, and i need that info to unbind my mail which i lost access to.

[sinful yoke]

the only way you can check is it you have a screenshot from an anniversary event, otherwise no you cannot get the exact date unless you happen to know it

[alpine osprey]

thanks

[chrome herald]

For error i disassembled my only z 24 (miss the block when i get her), can you help me ?

[golden trellis]

whats wrong with challenge mode now, it keeps loading and im stuck with that

[frank bay]

it's not possible to recover ships you've accidentally retired

[livid spoke]

can someone help me pls :<

[pale arch]

need unbind help 😦

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[stone mauve]

I have my account binded to yostar and I reisntalled the game both on my phone and computer (via bluestacks) and neither is picking up my account. I selected the correct server. It's making me start from the beginning

I've sent an email out already but I was wondering if I'll get a faster response here

[placid storm]

check the pinned message then try logging in again using your yostar account bind

if you click the yostar button in the login screen, it'll prompt you to enter the email that you used for binding so that you can generate a code

the code will be sent to your email and then you enter that code to access your account

[stone mauve]

okay

thanks managed to get into my account via my phone but not my computer

nvm got in thanks!

[zealous stirrup]

I sort of have a question related to a Yostar account in terms of binding: does the account have to be created first before attempting to bind it?

[spring grotto]

There is no actual "account" created for Yostar binding. You just log into the AL app on your device, go to settings, go to Account in settings, and choose to bind with Yostar. And it'll only require an email address

[zealous stirrup]

Thanks for clarifying

[spring grotto]

[chrome herald]

I pull 6 Peter Strasser and no Prinz Heinrich, it's normal ?

[steel atlas]

yes

@chrome herald its normal

[scarlet remnant]

I'm also facing the "Insufficient number of participants" error in guild operations. Is this a documented issue or am I just dumb? Or both?

[bright turret]

seems like there are other people experiencing this also, is there a fix for challenge mode stuck at loading? happening on both phone and emulator

really hoping this will be addressed before the event ends in a week and chat border becomes unavailable

[jaunty moat]

how do i fix??

[carmine hedge]

Restart game

[barren flame]

got the same problem,so it's happening for everyone?

[carmine hedge]

Seems to be a lot of people, must not be everyone though cuz people still showing on boards

[barren flame]

board now is last week scores

[bright turret]

likely a very recent issue?

i've submitted a bug report, hopefully gets resolved soon

[carmine hedge]

Hopefully fixed with Thursday patch

[stoic dirge]

I can't upgrade my Hiryu because the upgrade screen looks like this. Is this a known bug? Is there a workaround?

[compact anvil]

so my operation siren is bugged. I cleared out everything in the Northwest Passage A, but the game doesn't give me any stars and i can leave and come back with out any use of action points. The enemies are gone nothing to kill and it's stuck so i can't move on to the Northwest Passage B

[daring oxide]

go to the area then from it go to a fractured sea

then when you clear the sea it will send you back and you will get the star

[compact anvil]

no there's nothing in it

no portal

i already clered the fractured sea

the map just doesn't reroll into a safe zone

[carmine hedge]

Did you scan and make sure nothing hidden?

[compact anvil]

yes

[ionic flame]

I logged into my account today and noticed that I was missing 500 gems, but i never purchased anything, unless it was unknowingly done? If anyone would help me figure it out, or point me to a transaction log that would be great

[lyric lodge]

36 is the max

@ionic flame you need to contact support for that

[ionic flame]

I've tried doing it in game, but all it says is to "Search Purchase refunds" when I do that, it just says that for all options

I will keep trying

[lyric lodge]

Cant do it ingame, send them a mail

[hazy inlet]

So it’s been 5 minutes

Is it supposed to take this long?

And is it pending on my side or azur lane side

I have restarted my game and nothing

So do I text ingame support

restartign the game again

still no TL

this is really annpoying

wish someone would help over here so ill just ask another server

Ok now there’s nothing else I can do, dunno why Azur lane isn’t approving it

If it doesn’t come through by today or tomorrow I’m gonna refund my money

Or ask for double

Cus I’m tryna get the limited skin on sale

So I tried to purchase it again and still not working

So they’re not billing it

[muted crow]

I accidentally upgraded the wrong gun to +11 support can fix it?

I wanted to improve a gun for Jean Bart

[carmine hedge]

No

[thin basin]

When I try to use the bulins on z24 I can only see one

I looked and both of them are unlocked

[timber sail]

so as a guild leader, i have accidentally picked a task that nobody wants to do, is there anyway to change it? otherwise the entire guild will have to spend a month on this task 😳😩

plz help out cause we don’t wanna lose guild members 😖

[silver birch]

Just tell them it's an accident

[dim monolith]

how do i get my old account on my phone to link to my new bluestacks account?

my old account is bound i just dont know how to transfer the data to my pc account

[sinful yoke]

check pins for how to login to a bound account

[orchid berry]

Help

I made an accidental purchase with my gems

[sinful yoke]

unfortunately you cannot refund purchases made with gems, even by accident

[orchid berry]

NOOO

[candid wraith]

2 drops didnt load and it wont let me leave

and why is it so small

[vast quartz]

@candid wraith what stage are you clearing?

[candid wraith]

B2 boss

I pressed alt f4

on someone's suggestion

now the problem is different

i cant get into the emulator

[placid storm]

alt f4 closes any program (i.e. emulator) that you're currently running

[candid wraith]

yes

i know

[placid storm]

you just need to reopen it

[candid wraith]

it literally wont let me

[sinful yoke]

emulator not opening sounds like a different issue than the game

have you tried rebooting your PC

[candid wraith]

you think im stupid enough to not have tried

yes but the conversation is here

[candid wraith]

imma try

[orchid berry]

I saved up so much and there’s was new outfits

[candid wraith]

it worked, thanks @sinful yoke

i wont use alt f4 with nox again, considering as there's an exit button

[patent crater]

Anyone else getting this right after the hotfix just now? lol

Going to different screens and restarting doesn't work, sadly

[candid wraith]

looks fine with me

[patent crater]

Happened right after doing Guild contributions

Hmm, problem's gone - repairing assets fixed it

[candid wraith]

ok

[undone hawk]

I exited the game yesterday just the moment I ended a stage and now my fleets aren't able to retreat by any means and the stage says it has been completed. Any idea on how I can fixe it?

I tried starting another stage, using the retreat option in the lvl, assigning the ships to commissions, exercises,... Etc

Nothing works, they remain in that stage whatever I do

It's really improbable that it is a connection issue, as I've tried with WiFi and mobile data

If anyone has any idea on how to fix this problem, please, @ me or dm me

Also, when I go back to the main menu this appears:

The fleet has not returned

[sinful yoke]

users have said that waiting for the timer to expire seems to e the only way out

[undone hawk]

the thing is, the timer already expired

[sinful yoke]

can you try a file repair for assets in the ingame settings? im not sure if it will work but its possible

[undone hawk]

Ill try, thanks for the help!

[undone hawk]

It worked. Thanks again.

[ember trellis]

Any idea about this?

[scenic raven]

Any way to fix challenge mode loading endlessly? Just hit 80 and everything else in the game is fine, but challenge mode is just locking up and loading forever

[sinful yoke]

not that I know of, but it is in #known-bugs

[scenic raven]

Ah gotcha~ shy big dumb

Ty Kawa~

[wispy spire]

I think the pizzeria tokens weren't considered in high efficiency mode anyone got info?

[mystic kayak]

Guys, is it possible to transfer account data to another server using supports?

[sinful yoke]

it is not possible

[mystic kayak]

т-т

Sadly, at last the guild has some good, but all the acquaintances are sitting on different servers

[spiral ermine]

is there someone who can help to unbind yostar account

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[solid cloak]

How to fix crashing issue in IPhone? its keep crashing the moment i opened the app

[empty frigate]

I'm not able to get out my cat because there's no guild boss active at the moment. Is this a bug or am I missing an option to take out my cat?
He's not in any kind of fleet but guild operation

[candid kayak]

is this known? I couldn't seem to find it.

[lyric lodge]

Yes. Apparently it fixes itself after a couple hours...

[candid kayak]

happens after restart and on other devices as well

oh

it's been like that since reset today

[lapis flicker]

Guys I think I permanently bricked my Op Si map until the hard reset. Above Monarch is a fleet in combat with a siren that needs to retreat, but it has no valid square to retreat to.

I can't leave the map and reenter (fleet in combat), and I can't move either of those fleets out of the way (spams me with "Can't escape" and returns to the fleet in combat)

[lyric lodge]

Rebooting should allow you to move, and let the fleet escape

[white vessel]

Hi, I would like to ask if it's ok to download the game from a site outside of google play as I am using an android emulator on my laptop. Since my net is having issues in downloading the game on play store, is it safe to download the game on another site? Like downloading the zip file of both the apk and the obb data of the game then manually transfer it from my laptop to my android emulator?

[neat harness]

Weekly siren stronghold did not reset yesterday or is hidden by some other objective?

[lyric lodge]

Yes, obscured zones are spawned over strongholds

[neat harness]

Ah, ok thank you! That's a bit weird but time to clear all of them then

[old pendant]

hey does anybody know how to set up twitch live stream i need help

[sinful yoke]

maybe try asking in #off-topic but this channel is for technical issues in azur lane, not random tech questions

[quasi siren]

Unable to do guild raid, I checked knownbugs and didn’t see anything

[plain scarab]

Hello good, I want to report a problem regarding a payment that I make and I did not receive the objects

anyone who can help me?

[steady cipher]

Trying to enter the guild tab, but im stuck in infinite loading...

[compact anvil]

op siren stage not rerolling into a safe zone after beating stage need help

[hushed palm]

So ever since I updated game for this event, combat has been really laggy, and also the map. What can I do to remedy this? The game ran at 60fps just fine before...

[solar smelt]

I no longer have my backup

[eternal berry]

Hello, I encointered a bug in one of the obscured zone where the obstacle does not remove when finished the obj. Now i cant get out because there is no route to extract.

[light pivot]

my 13-3 normal mode has no clearing mode although its threat had reached safe level

[placid storm]

world 13 doesn't have clearing mode

[light pivot]

ugh

well ok then

[lyric lodge]

Set to be fixed in thursdays patch

[pulsar sonnet]

Hello, i've run across a bug while doing a daily quest in Op Siren. An enemy has spawned in a location impossible to access due to being blocked by push tiles and an allied unit. Image attached

Or not. Attaching now

[wispy cloak]

hello, i can't launch the game on phone since 3 days, it is stuck on the "checking updates" screen.

[sinful yoke]

you will need to reinstall

[wispy cloak]

already tried doesn't work

restarted my phone multiple times and deleted data then reinstalled the whole game but still nothing

[wispy cloak]

now i tried it on emulator and it soft locked after first battle plz help

[woeful steeple]

Is there a better emulator perfomance wise than bluestacks? Preferable with a built in overlay?

[still scarab]

Is it possible to move one account email to another email account?

[solar smelt]

I no longer have my backup

[sinful yoke]

whats the issue ?

and please refrain from pinging staff

[solar smelt]

when i choose my twitter account at the launch, i'm playing the tutorial and i don't have my save

[sinful yoke]

are you logging into the right server?

[solar smelt]

i don't remember the server, but it was a little bit full and now i can only see empty servers

and i have sync my account with twitter, facebook, and yostar, but when i login into one of them it's the tutorial with no save left

[sinful yoke]

can you try logging into all servers

[solar smelt]

ok i try

all servers with no save

[sinful yoke]

do you have your UID? @solar smelt

[solar smelt]

100200

[sinful yoke]

that looks like a binding error?

[solar smelt]

maybe :/

but that's ok i will no longer play this game

[sinful yoke]

where did you get those numbers from?

[solar smelt]

when i'm doing the sync to my account to facebook it say to me, "you can't link it because it's from another existing account UID is : 100200" or something like that

[sinful yoke]

that means that the facebook is already bound to a different account

did you try logging in with facebook?

[solar smelt]

yes
didn't work too
That's ok, I'm just gonna delete this game lol

[old flame]

game crashed and restarted itself in the middle of fighting someone else's hiryuu, costing me my attempt and granting no rewards, and now i'm unable to find any others to fight

[quick verge]

so my friend, Sea Conqueror (that's his name in Sandy server), recently has been hit with the 'unknown error:-1' on the title when logging (he told me he hasn't bound his account, but does have his UID saved tho but not sure if it will help here)

[sinful yoke]

I believe this error only occurs when your account is bound

can you send their UID? @quick verge

the error is when your bind's token expires, otherwise its not possible, at least ive yet to see this error occur with a user who has no binds

[quick verge]

204394108

[sinful yoke]

/checkbind 204394108

[carmine hedge]

Bridal Z23

Bind Status

Twitter

:no:

Facebook

:no:

YoStar Account System

:no:

Jan 14, 2021, 4:49 AM

[sinful yoke]

they will have to contact customer support then. I'll keep this in mind

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[quick verge]

well

thanks anyway I guess

[sinful yoke]

their contact info is above by Z23

[full cradle]

Is it possible to recover a lost account?

Ive got myself a bound account but it seems like i cant find which email did i use

[carmine hedge]

Hi

[misty geyser]

anyone else lose the slow ahead anime mail? i'm 99% sure i didn't open it cause i would lose the coins

[worthy ivy]

After the battle finished it won’t give me the end results.

[south belfry]

^ yep, I second this, of my 3 daily attempts, 2 ended like this, fortunately, I still get the Sync Points

[sinful yoke]

it is a known bug right now

[errant garden]

same here

[dapper dust]

Does it still give the reward? Currently stuck in the same

[south belfry]

in my case, yes, it does, need to restart the game though

[hollow wolf]

lol my Ashen fight gets stuck... I had to restart the game. I... uh, I hope I get the reward for that? Was a support fight, not my own

[sinful yoke]

#known-bugs

[slate kayak]

what is the notice about newest patch note supposed to mean? Were animations of any particular L2Ds improved or game is smoother with l2d secretary?

[fiery narwhal]

Hey, I've got a problem - I got a new phone, logged in for the first time, and I've lost my account data. It was bound to Twitter, but even after selecting Twitter from the title screen on my second boot, it's still trying to start me off at the beginning of the game.

Does anyone know how I can fix this?

[spring grotto]

Did you log into the correct server? Your account stays on the server that it was created on (such as Amagi, Sandy, Washington, etc)

[fiery narwhal]

Ah I think that was it @spring grotto - for some reason the game automatically logged me into Amagi, but I'm on Washington

[spring grotto]

Yeah, the game just auto defaults to the newest server upon a fresh install. But glad it got all fixed tho

[lyric mesa]

game freezes on me on ashes showdown as well

[candid kayak]

I am also affectec by the "No end result" bug. no results and I lose a try

[lyric mesa]

ok

i think you do get the points

[candid kayak]

yea I was about to check with my 3rd try

[sinful yoke]

yes you get the points

[candid kayak]

also it only happens when I do someone elses hiryuu. if I do my own, it works

ah! great. then I just restart the game 3x and wait for the hotfix~

[lyric mesa]

yep same thing here, apparently they already know about it on known bugs

[candid kayak]

awesome. that already helped me enough xD

[ruby dawn]

yeah brake it down even more

[clever halo]

Looks like I am not along with the Hiryuu Boss fight

[upper iris]

Same just happened to me

[wind lily]

Yeah Ashes Showdown has a bug, got to 9 seconds with the Boss Fight and it just stops.

[ebon oriole]

Just restart, the reward is saved

[wanton prairie]

Hi. I just reinstall the game in other gadget, is it ppssible to get back my old save ? I dont see login icon on the menu screen and when I click the server that I usually play it brings me back to beginning. Anyone can help me? Thx

[manic kayak]

Is it possible to unbind a yostar email that I no longer have access to?

[carmine hedge]

Did you bind ur acct and login with it

[ashen spindle]

Hi all, the game also freezes when fighting buffed fleets in OpSi....

For me that is ^

[spare peak]

same here

[tranquil bluff]

Game completely freezes when boss enemies spawns in OpSi

[rotund bridge]

my friend’s account data is gone for some reason, he joined the correct server and logged with his right facebook acc but when I check my friend’s list, his acc was last online 23 minutes ago

[remote hollow]

Game freezes when playing Operation siren 😩

[rotund bridge]

he reinstalled azur lane

[gilded rover]

also getting this

[lime grail]

After the boss fight, the match does not end, and the ships do not move, only the health bar.

[cerulean root]

The siren sink and the battle still going

[grim drum]

yea me to

[ashen spindle]

Just curious, does this happen on regular maps/war archives bosses for anyone?

[grim drum]

right now i been restarting map like 5 time

even my game

[gilded rover]

i had no problems clearing dailies/hard mode today, just OpSi

[cerulean root]

Just OpSi for me

[grim drum]

same

[gilded rover]

and only after the latest patch

i cleared several bosses after maint

[ashen spindle]

Same

[rotund bridge]

please? My friend binded with the same acc and joined the same server but his data wasn’t right, he started from the very beginning

he reinstalled the game

[grim drum]

dam

[ashen spindle]

I was able to clear both Hiryuu Meta tries without issue before the latest patch

[drifting olive]

my game is broken, it bugged when fighting small zone boss in red swirl zone.
it semifreeze when i start the boss come out

[ashen spindle]

Yeah a lot of us also have the same problem

[mystic bay]

My client have some issue I think, Operation Siren Mini Mission, Siren Subjugation I.

[lime grail]

Same problems

[ashen spindle]

Hope Yostar fixes this soon.....

[drifting olive]

oh mamamia.
the mob seem no problem tho, only the boss node, then semi freeze when the boss come out.

[worthy wharf]

https://cdn.discordapp.com/attachments/709448812795658261/799285727023857664/20210114_223436.mp4 rook nodes sure likes dio's za warudo

[keen bluff]

🥲

[carmine hedge]

hey guys anyone have the most optimal setting to running azur lane in pc using bluestacks

[grim drum]

sad cant get hiryuu point cuz stuck

[drifting olive]

yup same like me

[somber pendant]

I know the "same here" doesn't really help, but... "Same here". Tried escaping the fight and engaging again - no effect

[worthy wharf]

yeah imma skip rook and boss nodes atm

[worthy wharf]

i also tried the repair assets at the log in still no work

[drifting olive]

so wait for devs? yes
gonna finish opsir daily first rn

[flat walrus]

Freezing at the boss nodes in Strongholds too. Glad to know I am not the only one with this.

[worthy wharf]

i think the only thing we could do tbh

[jaunty tundra]

too many bug

[worthy ivy]

Same here, just launched air strike to finish this battle.

[lunar mountain]

I didn't know formidable was that strong

same problem as above, my video has audio issues

[gilded rover]

according to twitter they are aware

[lunar mountain]

kinda stuck in opsi now :<

[hidden dune]

Oh its not the audio, the game softlocks in this abyss zone

Everyone and everything is moving but the times stuck at 2:10

[gilded rover]

yep

[lunar mountain]

oh

problem seems fixed for me

[keen bluff]

new patch?

[gilded rover]

they just applied a hotfix, it is corrected for me after a game restart

[thin viper]

I was able to get around it by just letting it time out, then go in again with the boss at 0HP and just hit it once.

[pale pine]

my game isn't downloading the update at all

it's stuck like this for a while now

and i restarted the game many times

[proper flare]

nvm

[grand beacon]

I been getting this error since last patch, i can't participate in boss raid in guild operations. What is this?

The problem persists even when i log in from another device.

[onyx isle]

https://gyazo.com/6ae5813f820c41964b9515005e7ed7c6?token=9ccc450ebea788658e7375101b6eaafb

My catarary broke when i scroll it stops showing my cats :(

[lyric lodge]

Thats an emulator thingie.

[onyx isle]

ahh

[burnt lake]

Can't use

Coordinate

[coral lance]

Guys

I got messege that says " ERROR : Failed to extract resources by Il2CPP "

How to fix it?

Delete the data and redownload the resources?

[inner blaze]

I can’t change the prototype upgrade parts to t4 parts

[lyric lodge]

You're... not supposed to? They are additional parts needed for +11/+13 (if it's the ones I think you're talking about)

[thorny hare]

I didn’t get the award for the azur lane anime when it was announced here in discord and was announced that the anime was now here on  crunchy roll

[inland tendon]

Is there a way to unbind the Yostar account?

[chrome cargo]

Error with yostar binding - can't login, says 100303

[inner blaze]

Opp. I messed up my bad

[chilly veldt]

anyone has a problem with exercise freezing sometimes? it fixes itself if I exit and re-enter the battle but idk what causes it

to clarify; anything moving on the screen freezes in place but the game itself does not

[crystal summit]

Having this issue in siren ops when I go to select another fleet, also getting system error1: invalid input when I try to move, same error if I try to exit map, no idea whats going on but I literally cannot move

As an update, full phone reboot fixed it

[hazy merlin]

is this where I'd ask about azur emulation? I'm using ldplayer, and best I can get is 30fps, after 10-20min in the game, fps drops to 15 and continues to get worst until I restart the app

[sinful yoke]

no, this is ts for the game not emulators and third party

[tawny hill]

I'm getting an error for the guild battle too, but different number

http://puu.sh/H72Sw/456ff65f80.jpg

one of my ship was on a commission, changing it allowed me to start the battle

[carmine hedge]

I can't leave the stage even i cleared it if anyone have any idea of what to do

[carmine hedge]

I have a problem with operation siren

Map is already empty

When I try to go to other area

[zenith forge]

click on outer area on the map

[zenith forge]

because that's how you exit a map

[carmine hedge]

It returns to empty map

Outer area?

[zenith forge]

restart game i guess?

[carmine hedge]

Ah thanks

I clicked there and worked

[rotund bridge]

does anybody have a problem with logging in? My friend reinstalled the game, he joined the same server and binded with the same acc but he went back from the very beginning, I need to find a way out for him

[lunar mountain]

fleet and matrix is locked in

and i can't kill the last enemy to undo the lock

since its locked in as well

[dusk lance]

i'm playing on bluestacks, and i need to use bs tweaker for another game, does that put my azur lane account on risk?

hello?

i'm not going to modify the game, i need to delete some account pref files from another game, so i won't touch anything about azur lane

[livid stone]

i am getting this for any action ingame i do

and this

do servers have issues or i have to reinstall game/emulator

i will try restarting modem, but my net works just fine, checked on test sites

can i do some tracert if someone knows azur lane address?

for anyone wondering, restarting the modem did the work, it was only related to azur lane client for some reason

[worthy wharf]

https://discord.com/channels/@me/799573579863818260/799574611427328001

oh wait

any insights to this?

[wild flint]

weird question, did anyone else lose gems in the recent update? I appear to have lost my luck bags diamonds, and no i promise i didn't use them for something.

[severe creek]

My game can't update and this is the only screen I have when launching

I tried removing its data but nothing changes

[whole venture]

are you stuck after the app asks you to update it?

[severe creek]

Yes the bar barely moves and after that it stops completely

[severe creek]

@whole venture is it a technical issue or should I just reinstall the game?

[crude moth]

Have same issues with tomatoes, been an hour now

[whole venture]

well i dunno as well

cuz i'm in the same spot as you rn

[crude moth]

lolmao

[whole venture]

at general, ppl been telling to restart both (if you're using emu) your emulator and your app

haven't tried it tho

[severe creek]

Guess I'll try it

Thx tho

[steep mural]

tried it. still not working

but I did try changing from wi-fi to mobile connection on my phone, and it worked

[quartz pivot]

Been having the same issue

On both my phones so I know the phone is not the problem

Gets stuck here

Or during loading the update

[balmy spindle]

problem occured to me too, only when i'm using emulator (bluestack) on my home wifi.. when i change it to my phone portable hotspot, somehow it's fixed

[quartz pivot]

So it's a connection issue

[steep mural]

a massive, connection issue

kinda reminds me of the VoIP internet era though

[inland tendon]

Day 2 of asking: Is there a way to unbind the yostar account?

[quartz pivot]

Still stuck

Maybe I could try redownloading it

[steep mural]

can't you do it from in-game setting?

[inland tendon]

No

I click on it but nothing happens

[plush vortex]

weird... my wifi seems cannot connect to AL's update server but when the update is finished (via mobile data) it connect and plays via wifi just fine

[spring grotto]

For Yostar binds, you will need to contact customer support for them to unbind it for you. Regular users are not able to unbind them, but they are

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[spring grotto]

contact options for customer support in case you need it

[inland tendon]

Ok, thanks

[stoic mauve]

Is the name of this skill not just returned to its original state?

What's the point of changing skill names and descriptions if there aren't any improvements?

[daring oxide]

So just got a UR gear design from one of my port shops any idea where it ends up? i cant find it in my item storage in or out of the operation siren menu

[spring grotto]

If it's one where you get to choose which UR print you get from it, it goes to your OPSir storage till you choose which one to get from it. But if it's a UR print that's already decided (such as AA, Main Gun, etc), it goes straight to your depot

[stoic mauve]

[cosmic rivet]

So only on daily challenge, battle freezes like this. Any other battle is fine... does anyone else have this issue and know how to fix it?

[daring oxide]

It was one i get to choose and i dont see it in my operation storage

[lyric lodge]

Shouldn't they, per patchlogs, go straight into depot now.

[celest cloak]

Im assuming its not possible to send a request to undo a skill training slot purchase? The third skill slot is right under the menu when you're pressing skill books and I accidentally fatfingered right next to the skill window and it purchased me a third skill slot I really didnt want q_q

[sinful yoke]

unfortunately they cannot be refunded

[spring grotto]

Hm....is that what they meant by weapon design plans? I had assumed it was something else but if that is what they meant, yeah they should all go to depot now then

[stoic mauve]

[daring oxide]

well after restarting my game it was in the depot thanks for the help

[jovial vapor]

Hello quick question. Where should I contact to request help to unlink Facebook account I forgot password?

[lyric lodge]

That's the intention. But I had 5SR and 2UR still in Siren, bought 5 more SR in St. Petersburg and they are MIA

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

@jovial vapor

[jovial vapor]

Oh okay just joined this discord because game stated that this could be solved here xD

Gonna mail then. Thanks!

[lyric lodge]

Okay found them. My pre-patch 5SR and 2UR are still under OPS items, the new 5SR and 1UR I found got added to depot on the main menu, but do NOT appear under the OPS depot tab (even if the schematics you get from them do, as all other gear lab stuff). Not fully sure that is intentional.

[granite tapir]

I have the same problem, and came here to see if I am an isolated case or there was a solution

[cosmic rivet]

Ah interesting. I still have no solutions found out for it...

[granite tapir]

If this continues I probably have to reinstall the game from scratch

[vestal quiver]

my zone reward wont appear

[eternal palm]

how to reppair this error?

[cold gull]

what are you on?

mobile?

one way or another check the game store you have

[untold pulsar]

Hey, I've recently reinstalled the game and when I'm trying to login with account I've prevously played on, it just don't give me back my old ships and stuff. Any ideas how to fix?

[ivory frost]

Is this a bug? I've cleared this sector in OPS several times but it still shows I haven't completed objective 1

[tepid sand]

I can't select my fourth fleet because it gives a error. Hoe do i fix this?

How*

[vestal quiver]

no zone loot

if you tell me to reinstall I did already

[obsidian patrol]

i require assistance. encountered a bug. cant log-in using twitter because i get "error in app" message when trying to do so

reinstalling didnt do anything

[quick verge]

will my friend be able to get his account back by around monday or tuesday?

[noble helm]

I have an issue of choosing an Aircraft design on a UR design plan. It gives you UR anti-air gun design instead. Will this bug be fixed?

[agile bobcat]

Guys why i cannot login with my facebook account ?

[agile bobcat]

Same with me

[obsidian patrol]

@agile bobcat not just you. while trying to evade this shit i accidentaly unlinked my account from twitter...

[sinful yoke]

please make sure you're logging into the right server

[thick widget]

Anyone else got the game freezing while in a mission? Like, characters and projectiles stop moving, but skills keep procing in auto and the ships keep repeating their shooting animation

Seems to only affect the equipment crate dailies

[golden ridge]

CN/JP daily mission was glitched and no response, is this a known bug and any fixes for it?

[golden ridge]

exactly same problem lol, i need the coins QAQ

[golden ridge]

https://twitter.com/azurlane_staff/status/1350318040949293056
just received the patch on JP :D

アズールレーン公式 (@azurlane_staff)

【修正】
下記内容を修正しました。
・デイリーチャレンジ「強襲作戦」がクリアできない不具合
・細かい不具合、表示ミス

ゲーム内で「更新」が表示された場合はお手数ですが、
ゲームを再起動し、最新データの適用をお願いします。
#アズールレーン https://t.co/X82FHIPnjK

Twitter · Jan 16, 2021, 5:44 AM

[sinful yoke]

we dont do tech support for jp/kr/cn client sorry to say, in the future if you need help please contact our friends over in Azur Knights English Community, their discord link is in #welcome @golden ridge

[static wedge]

I was doing my dailies and this happened when I finish.

As my game stopped, similar to operation siren when making your 3 attempts on Hiryu META

[vast quartz]

@static wedge try restarting your game, there is a hotfix for it

[static wedge]

ok

[copper nest]

Hi ! My guild had this bug for two weeks, where some of us can't seems to be able to join the guild operation. It doesn't happen for each operation though.

I was wondering if it was a known bug and if there was a fix as of now ?

[carmine fractal]

Is anyone else getting a glitch with their submarine fleet on Operation Siren maps? I couldn't get a screenshot in time but for some reason additional copies of the sortied subs appeared below the bottom of the screen

[lyric lodge]

Read the info applied on screen.

[lyric lodge]

Thats just the message you cleared the zone. Leave.

[copper nest]

But why does my other guildmates can join then ?

Is it because I already did two OP and that's the max per month ?

[lyric lodge]

Yes

[copper nest]

Okay thank you for the clarification :D

[charred dune]

Anyone using LDplayer know how to fix this?, I'm having this screen after yongshi manjuu logo...

[dusky whale]

I cant beat guild boss, because of this. What should i do ?

[empty vessel]

Wtf, i just cant play everytime i close screen

[wintry comet]

Been having the following issue every time, any solutions? No repairs to do and redownloaded

[hexed glacier]

Idk, but i do recall having this problem while using nox a while ago

[charred dune]

Do you remember how to solve it?

I might have to reinstall everything

[hexed glacier]

^
Unfortunately that is what i did. Save obb file, too

[lyric lodge]

Can you post a screen without the message? It seems your fleet is stuck in untraversable terrain somehow...

[empty vessel]

@lyric lodge i cant do anything after i wake up tablet screen, everything what i press throws invalid input and i have to everytime force close game and launch again

[lyric lodge]

According to reports (haven't had this issue myself) after a reboot it should allow to go to other fleets and move them (the one affected will still be completely stuck of course, and you should not attempt to move it or get locked again). That's what I gather from other people's postings anyway. Worth a shot?

[empty vessel]

every time that i put screen on sleep and wake up and restart game ?

lol

on ios fine

but on android no it just need force close and open game to move damn fleet

[covert monolith]

Any info would be great, but I'm running into an issue. Do OS battles not increase affinity? I've been grinding and the same character is constantly MVP and affinity is stuck at 97 for a week now.

[lyric lodge]

They do not. That's the tradeoff for no oil/morale cost

[empty vessel]

so u want me enjoy half buggy game and everytime i put away tablet for few mins and then close game and run again because it wont allow me click on anything

[covert monolith]

So OS battles dont give affinity or points to grinds. Gotcha. Thank you @lyric lodge

[empty vessel]

il do video

[empty vessel]

here after some mins after i turn on screen

[vestal quiver]

thats the problem it I wouldn't gain a star from it

and it becaming a loop

[lyric lodge]

You cannot gain the completionstar from a safe zone. Community workaround is going to the bugged zone, clear it, go immediately to an obscured zone, clear that and take the teleporter. The teleporter will take you to the dangerous version (first run) of a map, where you can get the uncollected spoils of war and collect the missing star

@empty vessel I ask you to try reboot, not sleep mode. I ask you to try to move to another fleet and NOT interact with #1 in any way... in that vid you do both, so it doesn't really help to see if those options have any effect :/ I'm trying to help but I think the language barrier might be too much here 😦

[static cloak]

hey, i made an ingame purchase and i didn't recive the gems, but the money was taken from the bank

[median needle]

@static cloak

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[empty vessel]

smh does not matters, still throws error and game is unresponsive, only helps close the game and launch again

[torpid adder]

Is there any chance to recover my account if I forgot my UID?

[lyric lodge]

Yes, that is what a reboot is.
@torpid adder You need to contact support and supply as many details about your account that you can

[torpid adder]

thanks

[empty vessel]

1 year of this bug

[lyric lodge]

OPS is not even a month old at this point

[sinful yoke]

@torpid adder did you ever bind your account?

[torpid adder]

I did it, probably

but there is 90% on it

But when i bind it after returning to al , there was clear acc

[sinful yoke]

do you remember what server your account was on?

[torpid adder]

Amagi

[paper crest]

Not sure if this is the right place but, Ive been having crashing issues lately

It's been doing it in fights, I'll get part way through and the game crashes back to opening

I've tried repairing the assets but it still crashes

[sinful yoke]

what device do you have?

[paper crest]

A vivo1937

It seems to be only in opsi

It's only been recently though, it was working fine before this

[torpid adder]

I sent an e-mail regarding this and got 3 automatic reply e-mails for me to send the account details, but I have already given everything in the e-mail sent. Therefore my question: do I have to answer this?

[sinful yoke]

yes

[floral flame]

Getting sick of "no more packets to send" errors; what's the cause?

[paper crest]

I tried to reinstall, now when I try to login to my account, the game crashes right after selecting the option

logging in with yostar works at least

It gets about 35 seconds into an OpSi battle and then blackscreens

maybe restarting my phone will help

[hasty gale]

Weirdest bugs that I've experienced so far. I was running with Bluestack and had multiple instances, but the auto run just looked like this. Fortunately rebooting the game simply fixed it but damn, any idea what might have caused it?

[hazy field]

Hey, so I got my account frozen, but the problem is I don't know why. I know it is usually because someone was cheating and ruining everyone's experience but I haven't cheated, or at least I am fairly sure I haven't. I emailed customer support for help because I want to at least know what I did wrong. Would anyone be able to give me any help?

[spring grotto]

No one here would be able to, sorry to say. Only customer support will be able to give the proper answer as to the reason why it was forzen

[hazy field]

That's a shame, but thank you anyway. I am just, well, worried. I genuinely can't think if I had done something wrong, I haven't used a cracked client or any third party software, I haven't duped gems, or done anything I can think of that could be construed as cheating, and I just am worried. I am worried that my account will be frozen and it will stay frozen and all the time and money I put into the game will be gone.

[spring grotto]

Yeah, completely understandable. Just wait for their response for now and explain the situation to them at that point and see what they can do for you

[vestal quiver]

so i have to wait for a hard version of it to appear just to get the missing star that i shouldve get?

[supple osprey]

is there any way to move my yostar.azurlane data from internal storage to external storage?

i transferred the app to SD card but its data still remains on the phone, moving the data entirely would force the game to redownload it on the phone

[vestal quiver]

i dont think the data can be moved

[supple osprey]

rip

[austere ravine]

Welp, wouldn’t load zz

[lyric lodge]

No, any obscured zone works

[vestal quiver]

re clear it then find ant hard mode, then boom I should get the missing star?

from that sector?

[lyric lodge]

Yes (after using the obscured zones teleporter)

[vestal quiver]

wait obscure zone

are those red whirlpools?

I dont have much info to the info of the names of zones so yeah

briefly know update of this

[placid storm]

this vid might help you

https://www.youtube.com/watch?v=MvT4TvblmvE

[vestal quiver]

geh i dont get coordinators lately

[sage marten]

I have encountered bug where very rarely the first Heinrich's Hunch Punch of Prinz Heinrich shoots upwards. This the place for these kind of bug reports?

[dense nimbus]

I need help, I forgot to log out of Facebook on my other cell phone and now I bought a new one and I cannot recover my account

[little tundra]

Not sure if it is a bug or my phone's specs can no longer handle the game. When in the formation screen preparing to battle, the game hangs for a few seconds and then my phone will reboot. It has happened twice so far today. Also not sure why but I frequently lose wifi connection when playing this game.

[carmine hedge]

What do I do if I lost my account?

[sinful yoke]

did you bind it?

[carmine hedge]

I figured it out, holy crap that was a lot of panic though.

[craggy ravine]

Can I play Azur Lane on my computer on emulator ? Or this is illegal ?

[severe temple]

It's completely fine

[lone tundra]

Hello, I need help, because I think I found a bug. U

I have cleared map 7-2 100% in safe mode. But recently there are appearing ambush and I dont know whats happening

[vocal oyster]

Turn on safe mode mate

[lone tundra]

Thanks I am stupid

[fierce summit]

Yeah so my fleets are stuck here. Stage won't end. It even timed out after defeating the Boss Fleet.

Trying to move any of my 2 fleets just results in this

Retreat don't work either.

Got it fixed by just booting it up on the phone first. Odd one

[outer herald]

Sometimes that happens when the game desyncs

[latent imp]

Hello, i've got a problem, i can't get back my Azur Lane account, My account is old from 2019 and i was playing for some months, after it i deleted the game and was back in 2020, and again deleted the game, but my account was bind in facebook i guess, but now i can't find it back, tried Yostar, twitter and Facebook but not work, what can i do ?

I have some old screen of my account with UID, server, commander level, but maybe i upped some level since this screen

/techsupport ?

/techsupport

[placid storm]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[outer herald]

Oh they changed the command

[latent imp]

Thanks

[woven ridge]

Hello is this a known issue and can it be fixed? Operation can be seleted but once seleted, it's locked, and you cannot pick another or begin current

When you try to join you get a prompt "insufficient number of attempts"

[lyric lodge]

If only it said something like "Monthly Attempts Available: 0/2"

[clear tapir]

I cant find my account even though ive bound it

[sinful yoke]

are you logging into the right server?

[clear tapir]

Sandy cult.

Which is why im confused

[jaunty tundra]

Anyone help

[lyric lodge]

Use the binds to the left to login

[arctic otter]

Question. The game crashing due to ridiculously horrible RAM req optimisation since OpSi got added is being worked on or its now a “feature” ?

[lucid lily]

How long does a reply take from the contact us in-game attempting to recover my account because of a new phone

[woven ridge]

Yeah you cannot choose any other operation, as that one is started, but you cannot proceed on it as well

[heady ridge]

Im trying to send one of my girls on a commission, but iv keep getting a message that says she is excising, EVEN though I have removed her from every Fleet she was in, including the Exercise Fleet.

[spiral tendon]

The problem I have right now is that I somehow have two Azur Lane accounts, one is bound to Facebook and I'm known as Roy Smith and I want to keep. The one I want to be unbound is the one linked to Twitter to which I was known as Arthur M Smith.

Images to follow soon.

[spiral tendon]

The account I want discontented since I want to get rid of my Twitter account very soon.

Here is the what I want to get rid of.

This account Roy Smith however, is what I want to stay.

This account I want to be left alone. I don't want this to be disconnected at all ever.

[lyric lodge]

You need to contact support about that.

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[spiral tendon]

Okay, thank you.

[ripe terrace]

I switched guild and have never done these missions.

[woven ridge]

We have a similar issue, we have done it once, the second time it locked us out, we can't start or choose another

[heady ridge]

I put this up earlier, But Im trying to send one of my girls on a commission, but i keep getting a message that says she is excising, EVEN though I have removed her from all my Fleets she was in, including the Exercise Fleet.

[icy sparrow]

I was PvPing on the very last moment, and managed to get through before reset with 5/10 on the last few seconds

Ending up with 10/10 once I cleared the final PvP, but once I restarted

It turned into 9/10, which is extreme downer

[abstract cloak]

Hello there! I just reinstalled AL on my mobile after some time, i logged via my Twitter, and I tried to log on every server and I can't recover my data. I barely remember but I think I was level 46-47

[sinful yoke]

do you have your UID anywhere?

[abstract cloak]

Nope. Sorry. My username is valid?

[sinful yoke]

not for me unfortunately

do you have multiple twitter accounts?

and just to be sure, you logged into all servers and were met with the tutorial on all of them correct? the My Character icon will not show up until logged into the server

[abstract cloak]

Yes, Always the tutorial. I think I was in Washington.

[abstract cloak]

Only one account. It says on the bindibg was linked already

Just for be sure, the yostar bind if you not have the email on the database, you shouldn't recieve the code, right?

Maybe i'll try via yostar. Just for checking

[sinful yoke]

logging into any social media on the title screen, even if not originally bound, will register a new account

so you will receive the code

[vestal palm]

Anyone knows the cause of this Freeze?

It's pretty annoying, happened to me multiple times. It sometimes happen if i open docks.

[slim hull]

If I just reinstalled the game how exactly do I log back into my account? It's bound to facebook and twitter

[sinful yoke]

check pins for an step by step on how to log back into a bound account

[slim hull]

<3

[arctic otter]

Ok so I guess the game crashing is now a feature thanks for not answering

[midnight mortar]

Hey guys

I have a problem with the stronghold, even though I sunk all sirens the portal doesn't get activated

[sinful yoke]

contact customer support for purchase issues

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

@misty girder

[misty girder]

i contacted via messenger

TQ

[viscid siren]

How to collect my Hiryuu points if my game freesed right after last battle?

[wispy spire]

Anyone else got issues with giving the daily resources?

[acoustic vine]

i got the same issue on both emulator and mobile

[wispy spire]

Good point weirdly enough it did work on emulator for me

Using the asus rog 2 as emulated device

[dull cloud]

there's a bug when i try to use swiftsure and it crashes the game anyone else has this ?

[wispy spire]

Mine is fine guess you'll need to repair the data integrity probably update failed somehow

[dull cloud]

Ok thx

[vital pumice]

Is this normal? I thought we can get 3 shipgirl enemy at once, but I get 4-6 everytime I fight on Operation Siren, and they easily destroy everyone. Why every second update messes up something in Operation Siren?
Pls fix, because even lvl 78 enemy can kill my lvl 95-100 fleet!!! Why devs always forget new players.... We can't make a lvl120 fleet that fast!

[frank ocean]

I think I remembered it being 4-6 when I did it.

If you want you can send me a screen cap of your gear, possibly that could be it?

And I could try to help

Also for future reference, I think #gameplay-help would fit your question better a little better. ^^

[vital pumice]

Yes little confusing the 2 channel what to choose, but I still say operation siren too hard with difficulty to new players. The problem, even story mode needs nodes that lvl90-100 to clean up first because saying that and I can't finish story mode because my fleet is weak for it. I'd understand if this difficulty would be out of story mode, but in story mode is unfair.

[frank ocean]

Would you say that your ships gear is pretty decent?

[lyric lodge]

Depends on the chapter. Ch.4 is 94-98. The only truly thing screwing new players are the terrible "optional" non-optional puzzles with +30 level bosses.

[vital pumice]

Not only those anymore. The 2 screens is, my strongest fleet and after only 1!!! Fight on lvl94-98 map that needs to be cleaned or I can't start next story mission. Ridiculous!
For gears. While playing 1 month ago now, I got gold and purple gears only, at +7, and every girl have purple repair kits too, and blue fire extinguisher. Before the last update I was able to clean the maps for story mode without bigger problems, but now.... No comment. This is why I wrote here, to give a hint the game is technically difficult. Maybe with bad coding, or something else. I have no idea, but wasn't like this before.

[autumn island]

I've cleared the zone but i didnt get a star for it

Is it a bug?

[placid storm]

this vid might help

https://www.youtube.com/watch?v=MvT4TvblmvE

[autumn island]

Well that sucks, because I just cleared my last logger before seing that vid, anyway, thanks for the info @placid storm

[eager edge]

So i was playing hard mode yesterday but then i exit the game when i have finished the boss

Now i logged back

It did not complete the stage

And i can't retreat as well

What do i do

My fleet is stuck there

[sinful yoke]

can you try a file repair in ingame settings for assets?

[devout sedge]

does anybody else have this problem?

it says I've claimed the last Hiryuu META despite me not having enough sync points

[carmine hedge]

#bug-reports ?

[sinful yoke]

does not look like a widespread issue

if you get enough sync points for Hiryuu META and you cant claim her still, please contact customer support @devout sedge

[devout sedge]

alright, I'll check tomorrow when I get enough points

[tepid sage]

Is the constant crashing at the end/start of battle a known issue?

[digital bronze]

is this the right place to ask for account issue related ?

[sage marten]

that has happened to me multiple times. It occurs when you are online during daily reset. It goes away after few hours

[wispy spire]

Well it doesn't make sense though that it worked on emulator then unless it actually is a caching issue

[azure current]

Hello, do you know what is happening here? I'm trying to start up the game in my new gaming phone and it doesn't work.

It keeps on that black screen by hours

And it is the only game it happens this

[limpid gull]

After every battle a loading sign appears and doesn't go away and I'm forced to restart the game. The game gives me the same error in the debug log but it worked yesterday fine, other than my phone getting an update I don't know what really changed

Ah, re checked the game and actually downloaded 5MB this time, now works

[dawn surge]

hey i just popped in to ask is there anyway to make my game run smoother on chromebook or should i just move back to mobile

?

[digital bronze]

same issue here

[azure current]

It could be an issue with the latest version of the game idk

[sinful yoke]

it is a connection issue

try playing with a vpn or switching to data/wifi

[vivid isle]

hey , i lost my account. I tried several of my email accounts ( with Yostar). I played on the washington server

could someone help me? ^^

[sinful yoke]

do you have your UID?

[vivid isle]

whats a UID?

[muted yarrow]

Ever since the update everytime I look at a ship in the dock my game freezes and needs to be restarted any known fix?

[azure current]

are you sure? i'm running it with unlimited mobile data

[sinful yoke]

yes

[sinful yoke]

please do a file repair for assets

[sinful yoke]

a string of numbers unique to your account

[vivid isle]

sadly no

[sinful yoke]

okay, do you know what email you used for your yostar account or was the several emails a desperate attempt to jog your memory? such as, do you recall one of those emails being your account but nothing was on washington server?

[vivid isle]

yes i testet all emails but nothing was on washington

[sinful yoke]

can you try logging into all servers?

[vivid isle]

i did

i was logged in 425 days ago, if that matters

Problem solved, i am absoulutely stupid. Thanks for your time 😄

[azure current]

Mmm I'm still having the same problem

I've full coberture and Wi-Fi connection right now, but it doesn't want to start up

[wispy cloud]

Whenever I stay online for a bit too long this error happens everytime I try to do anything in Operation Syren (like changing fleet, going to another map,...)

[sinful yoke]

have you tried restarting the app?

[wispy cloud]

yes, only after I re-login did the error goes away

but after a while it happens again

[sinful yoke]

those errors are desyncs, as long as you close the game when you go afk/restart it every time you come back, it should run as normal

[wispy cloud]

I see, is there any reason why it starts appearing recently (around this week)

I've never see this since OpSi starts

[azure current]

I tried to restart the phone, but it gets stuck on the same point

[azure current]

Jelp

Someone

[split knot]

Nice. Veri gramer heir

[quick fjord]

I'm currently stuck in 7-2 hard mode i've timed out hours ago but i cannot do anything related to the campaign cause it will just default to that map despite it saying boss defeated everytime i enter it. If i try to move i get system error: 1: invalid input. swapping fleets does nothing and trying to retreat or enter a different map does nothing either.

[pulsar bramble]

Not sure if this is the right place to post this, but does the UR anti-air design plan have an unusually high chance of appearing or am I really just that unlucky? In the past few days, this is the only UR plan that I kept on getting in the Abyssal maps. I only got the UR aircraft plans by exchanging the UR ? plans from the port shops. Edit: The main gun and the torpedo ones were obtained from the Meowfficer nodes.

[carmine hedge]

👍

quality updates as always

[muted vapor]

doing daily 3 hard maps

all 3 of em resulted in that notice....????

[hollow ermine]

Is anyone here having a hard time downloading the patch? Like it downloads so slow that sometimes it just stops? I don't have internet problem and this happens all the time to me. Like when game-news gives notification that " servers up " and I download right away, this treatment is what I get always.

[carmine hedge]

Is it a bug or intentional that the current event does not drop currency for the event Manjuu Pizzeria?

[muted vapor]

isnt pizzaria event supposed to have ended or did i read that wrong?

[carmine hedge]

Ending date says the 25th

And normal maps still drop currency

[muted vapor]

patch notes from yesterday said it ends with update

[stoic mauve]

too much censor word

[thin viper]

Game's a bit laggy currently.

[muted vapor]

ah nvm

ok then bugged, probably

[carmine hedge]

I somewhat held back farming normal maps (since I don't need anything from them) under the assumption that I could farm both events together 😦

[muted vapor]

ya should be till 25th

[wind onyx]

Does anyone know what this means

And how to fix too

[rough slate]

Are fps drops and a bit of slow responsiveness on the emulator? works better on my phone so far.

ldplayer4

[signal plume]

Why i cant continue the progress of mine that have on my phone to the pcusing bluestacts btw like i already binded my account on my phone that had the progress and i signed on the pc using facebook and it doesnt work, pls help

[barren steeple]

When im trying to sign into the game i get a Network error message every time. Tried to reinstall and repair the app but i did not help. I also tried signing in with Apple and Yostar but i didnt change either. Does anyone know why this might happen ?

[carmine hedge]

aight fellas when I tried logging in after the maintenance it shoved me into a fresh account, and when I tried to login through my twitter account it just sent me back to the tutorial as well
basically I can't login to my account and I don't know why
anyone got tips

[drowsy brook]

hmm i don't know what i did wrong but i somehow can't get 3 star on c2 despite meeting all the requirements. i put only 9 fleets. i defeat the required amount of enemies and i even get 100% clear. am i missing something?

[elder vapor]

Submarines count against you, if you had those in

[drowsy brook]

ah yes. prob misread not counting towards the status requirements to amount of ships

thanks

[spring raft]

my items keeps disappearing when i go to my gear, characters, events it keeps disappearing.

[frank crater]

Just bought a 20 dollar gem pack but the gems not appearing and I got a email saying I paid. Who do I contact ?

[spring raft]

go to contact in game and you'll see where it says i paid for gems but its not appearing you have to give your username server and proof of purchase

or.. you go to mail and they'll appear there

[frank crater]

Not in mail.... do I use the in game contact chat option?

[calm jasper]

As i click the academy option to check out what's up, the manjuu loading screen just stutter in loading sequence and stuck there for more than 10 minutes

Something was up

[dawn surge]

ok so i uninstalled then reinstalled the game and i still keep crashing imma just take a guess that azur lane and chromebook just don't go well together since i can't find any solution for this issue

[frank crater]

So how long do they take to give back gems usually

[sinful yoke]

who is they?

[frank crater]

Yostar support team I would have to guess

[sinful yoke]

assuming you contacted them, it would take around 1-3 business days

[meager geode]

Do submarines count at ship deployments in the rerun?

[forest solstice]

I kept getting this after the maintenance :/
I still able to play before maintenance

[fringe lintel]

I have that too

It's constantly loading at the start screen and it won't progress

[true dust]

so its not just me huh

[forest solstice]

I can sometimes enter the game and also sometimes lost connection

[azure current]

I can't even run the game

[sinful yoke]

these all sound like unique issues

[azure current]

What could we do?

[sinful yoke]

well, if you can explain your issue, I may be able to help

[forest solstice]

Well mainly it's just like i described

I tried using VPN and changing to more stable connection and still the same

[sinful yoke]

have you tried a file repair for assets? if you are using the same internet connection as from before maint, repairing the files should help

[azure current]

This video explains how I have been trying to enter the game and it gets stuck allways in the initial dark screen

And even if I'm fully connected to the internet

[forest solstice]

Will try

[sinful yoke]

can you try using a VPN?

[azure current]

Mm no

[sinful yoke]

are you able to try changing internet connection?

[azure current]

I'm with unlimited mobile data now

And it doesn't work

[sinful yoke]

does it work if you are using a WiFi connection?

[azure current]

No, it doesn't

[sinful yoke]

have you recently restarted your device?

[azure current]

Yes, yesterday I tried to restart and uninstall and install the game

[sinful yoke]

if you can, please do try a VPN (if money is your issue, free VPNs exist and we only recommend free ones)

[azure current]

Oh

[sinful yoke]

a black screen at start up is a connection issue either due to location or weak signal, since the other connection solutions arent helping, a VPN might be the answer

[azure current]

What VPN could be good?

[sinful yoke]

for google play we suggest hotspot shield (free)

[forest solstice]

After repair asset

[sinful yoke]

well its a different error now can you try restarting your device this time and try logging in again?

[forest solstice]

Wait, will do

[azure current]

@sinful yoke mmm I'm trying that, but it doesn't seems to work

[forest solstice]

Still same

I can enter the game by bruteforcing

And the error still occur when i relogin

[gloomy cloud]

yea, seems like the network error is back

[worthy furnace]

so even after I use a VPN I get a network error

[gloomy cloud]

welp, so i don't have to download vpn then

[worthy furnace]

I tried the hotspot shield and it didnt work

[gloomy cloud]

i always have connection issue while one 4G

i thought it's a vodafone problem

guess not

[fallow agate]

I cleared all my temporary files and it seemed to fix the issue for me

[true dust]

my network issues seemed to resolve after about an hour, maybe some ISP along the way is dropping packets?

[forest solstice]

Which file is that?

[fringe lintel]

I gave up on mobile it works fine on Andriod emulator

[sinful yoke]

@forest solstice @worthy furnace @gloomy cloud what region are you from? and if you are someone who tried a vpn, which country did you select?

[worthy furnace]

is it ok if I DM

[fallow agate]

I logged out and now it's doing it again, darn

[sinful yoke]

where region are you from?

[fallow agate]

I'm in BC, Canada

[upper marten]

attention @molten magnet i think ijn ships are perty solid if u guys that work on azur lane could add ships that buff other factions besides ijn in there skills text some of the other factions could be good

a idea is to buff avoras hp with a back liner becuase lets me honest shes good support but she needs a buff if its through another ship

[sinful yoke]

please do not ping staff, please leave feedback in #game-feedback , and please make sure to read our guidelines for posting feedback as well

[upper marten]

or a prinz eugen FP buffer that increases her FP by 5% for each iorn blood ship in ur fleet

ok @sinful yoke at least i was close

i have good ideas like i said IJN is perfectly fine

[sinful yoke]

close does not count please post in the proper channel/send to belfast bot

[upper marten]

oh i can do that

[gloomy cloud]

@sinful yoke I cleared the cache and it's working now

i'm playing from Australia

[dense horizon]

how to unbind my yostar account ?

[feral lion]

Not sure why/how they disappeared, but for some reason I can't redownload my Gallery images.

[outer herald]

Did you try an asset fix for that?

[feral lion]

I click "download", but nothing happens.

[outer herald]

@feral lion try doing an asset fix that should fix that issue

[feral lion]

My account is unbound. I can't stand Twitter or Facebook

Will that effect it?

[outer herald]

You don't need to bind your account for that, since it's just redownloading missing or corrupted assets

But it's best to have it bound though

There's always the email

[feral lion]

Ah, thanks.

Thought it was just the three ways, didn't know it could be bound by email.

Quick question. Does all of the old events data stay on our phones os does it get removed with each new event update?

Os =or

[outer herald]

Yostar is the email

Also, old events that have a rerun will most likely end up in the War Archives later on, but yes every maintenance they add/remove events though

[feral lion]

Cool. Thanks

[tidal elm]

I'm trying to log in but it keeps on saying Unknown Error:-1 only happened today

nvm I'm stupid, i forgot i uninstalled facebook to update another game

[ocean ice]

Trying to complete provision mission but it keeps saying "system error: 4: not ready yet,"

Even though I've tried to re-enter the game several times

[proven ether]

Getting the same error as SilverOracle above, tried restarting and even using emulator and phone

[turbid sentinel]

Same here. System Error 4

[chrome cape]

normal

[stable quiver]

i have an issue, after some chain of events i have to reinstall the game, my internet is descenti guess, it takes his time to download it but it gets the job done, now the issue is that google play keeps telling me that it cant install it because of unstable internet or sometimes it just crashes thedownload on its own. So trying to do it via google play is a bust, so i was wondering if i coulddownloand an apk and can yall tell me if it will still work

what i can do is downlaod a version older than the current one, then update it via playstore
would it work?

[inner silo]

The game won't load for me?

I've been sitting here for 5 minutes and it's just black

[stable quiver]

jst close it and re open it @inner silo

[inner silo]

@stable quiver now it's stuck on the loading screen

I've reopened it like 5 times

[forest solstice]

Indonesia
i tried using VPN from SG

i'm able to play now but i had to spam login to enter

[carmine hedge]

Hello, what is this mean?

[hollow stirrup]

My guild operation boss is locked even though the previous stage is finished

[azure current]

I'm in Madrid, Spain

and it's the first time I've those problems

[carmine hedge]

It means what it says. Monthly available attempts 0/2

You can't do it anymore this month

[carmine hedge]

i have same problem start new mision and cannot enter only one member of my guild can enter and not is possible not have more attemp avaliable if is new mision
https://cdn.discordapp.com/attachments/488684387932700672/802253975218159646/Screenshot_2021-01-23-02-08-53-655_com.YoStarEN.AzurLane.jpg

[tidal stirrup]

just fyi, juustagram is in Chinese

[carmine hedge]

It literally says on the bottom right. You have 0/2 attempts left. You can only do 2 a month

[carmine hedge]

But how could I have spent all the attempts if I did not make any in that mission

It's any guild mission. You already did 2 of them this month

😮 no is just that mission count all in total

thanks

[gaunt heath]

https://cdn.discordapp.com/attachments/468804420801527810/802286803314540564/unknown.png Anyone familiar with this? I started up bluestacks azur lane but whenever i scroll in any menu whether it be settings, ships or gear everything just disappears

[sinful yoke]

its when you scroll too fast, which is common with desktop users

[scenic raven]

@winged blade

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[scenic raven]

Go through that, and give as much info as you can

[winged blade]

Alright thank you

[scenic raven]

[raven parrot]

How long does it take to receive Trade License gems etc? My app crashed after the checkout (I can see the money deducted from my bank account). Not sure if I should contact via email? Issue resolved via e-mail contact.

[golden ledge]

Bug I keep encountering is in Lab weapons research where I select a weapon blueprint to see whats required and game freezes completely. Its happened more than once and just wanted to let someone know, I'll provide feedback report

[ripe kraken]

A question. Do meowficers assigned to sub fleets affect the main fleet? I have a meowficer who goves 15% bb volley. so if I assign it to sub fleet, will main fleet also receive the buff?

[bleak inlet]

anyone here have experience contacting AL support/help through the app? like, are they responsive?

[sinful yoke]

it is currently the weekend in china, so they would not response right now for anyone

[bleak inlet]

ah, just curious.

im encountering a bug where i didnt get the 3star clear rewards for many of the hard event stages

[carmine hedge]

i dont believe they would no

[shrewd iris]

Lexington Down Sir?

@sinful yoke

Or problem in my network/divice,
But i can Sign in other server & no problem on them

[sinful yoke]

have you tried restarting your device?

[whole venture]

this lag is something

[verbal ivy]

How do you login from the menu with Yostar? Just the button at the start like FB or Twitter?

Since I recovered my account and they swapped the bind.
Do I have to do the code email again?

[sinful yoke]

yes

[verbal ivy]

Thanks

[viscid geyser]

Hey, does anybody have this problem with the Guild description? It suppose to show more text below but it doesn't

[carmine hedge]

hitting the character limit? i wouldnt know but most text things here have a somewhat small character limit

[chilly sky]

you guys having error in the guild logistics?

having system error 4: Not Ready Yet even I have 3 remaining daily contributions

tried restarting and repaired assets still the same

[lament raven]

How to reduce lag on iPhone 6 for EN sever
When an attak finishes I experience some lag so does claiming rewards

[marble trellis]

i comeback to play this game and i forgot acc where i link . what i can do to recover it (i can rember ign,level,and some skin that i buy)

[halcyon jacinth]

Hello, is it possible to transfer my account to another server?

[cerulean lance]

Hey , I was trying to transfer my account from device to another
but when I do that , It lead to to new account

This my account , It connected to every possible platform
and when I try to transfer my account by any one of them It dont work

[sinful yoke]

it sounds like you are logging into the wrong server

[cerulean lance]

This was my results with every try

All servers empty

[sinful yoke]

all of them gave you the tutorial?

[cerulean lance]

Yes

[sinful yoke]

it says your last login is amagi, did you log into the servers or just look at the server list?

[sinful yoke]

unfortunately not, sorry to say

[cerulean lance]

I will try every one of them

[cerulean lance]

a... how ridiculous Iam
sorry for wasting your time
thank U for help

[thorny canopy]

Hello does operations siren spawn every day after reset or doea it swaps every three days as I have not had one for about 3 days now Spawn

I’m talking about operation siren stronghold sorry

[tardy roost]

Hello,
I took a long break from Azur Lane and wanted to come back now. But I realized, that the Twitter Account I bind my Azur Lane account to does not exist anymore. Is there any chance, that you can help me, with getting access to my old account again if I can provide information about past transactions I did? I have the gpay account I am using (including gpay username), transaction amounts and dates.
Kind regards,
profjpg

[plucky oyster]

I can not go into the ever stage

[lyric lodge]

1 spawn per week (should be on mondays)

[winged blade]

I have the same exact problem and when I sent screenshots of the transactions, the support email said it wasn’t enough and they’d need username and the twitter handle of the deleted account. Screenshots of transactions are likely still helpful to prove you’ve put money into the account but it’s not enough on its own. I hope this was helpful as it was just from my personal experiences with the same situation and how I’ve approached getting help for it

[tardy roost]

Damn, the account is lost then for me I guess. Cause I am not 100% sure how the name of my AL account, nor the one of my Twitter was. Maybe I can find old E-Mails with some information. I will try to gather those! Your info definitely helped, thank you!

[winged blade]

You’re welcome

I wish you the best of luck in recovering your account

[split knot]

【活】

[left shore]

will having the game both on phone and pc (emulator) cause any problems?

[carmine hedge]

no

[left shore]

ok ty

[gaunt flint]

Hey, so I used to play this game and stopped, but I'm trying to get back into this game after not playing for a few months. However, whenever I try to link my twitter on the title screen it says, "TW Authorization failed:100222." Any help?

[carmine hedge]

anyone know why this happened?

[steel atlas]

repair assets

[frank ocean]

@carmine hedge This happened before when someone used an Android Note, by chance are you using that device as well?

But it's supposedly fixed with that device so I'd put a report in #bug-reports with your device, and whatnot, so it can get pushed to trello to be looked at

If repairing assets works or its a one time thing then you don't need to do that though.

[sinful yoke]

please repair assets first before reporting as bug

[sinful yoke]

can you try logging into twitter and changing something like your icon? once you do that, try logging into twitter on azur lane

[gaunt flint]

It worked! Thank you so much for the help!

[fallow agate]

I'm still getting the network error, I've attempted assrt repair, cleared my cache, and restarted my device, nothing has worked

[sinful yoke]

have you tried using a VPN?

[fallow agate]

No, could you recommend one?

[sinful yoke]

if you are on android, one we suggest is hotspot shield (free vers)
if on apple, we suggest vpncat (free vers)

[fallow agate]

Thank you very much, will return with results

[severe crow]

I stopped playing a year or 2 now and I tried 3 Twitter accounts and 1 Facebook account and I cant find my account with my stuff on it. I don't want to lose all my hard work and progress on it.

[sinful yoke]

were you logging into the right server?

[severe crow]

Idk what server i was originally in

[sinful yoke]

you will have to try logging into all of them

do you have your UID anywhere, perhaps sent to a friend?

[severe crow]

I tried them all and I don't have any friends who play it

The only thing I got from that account is a picture I painted from in game but I highly doubt that helps

[calm jasper]

Does anyone knows what's going on here? This window keep popping up and i can't even open the game

Oh wait, now it's finally okay. Idk what's happened

[hot edge]

Does anyone know how to get a account back

I switched to a new phone haven't been able to get my account back

[spare prawn]

Hey

So I bound my account but it won’t show up

Need help

[sinful yoke]

can you clarify what you mean by showup? do you mean its taking you to the tutorial?

[spare prawn]

yeah

it worked fine this whole entire time and i have it bound to my apple account and when i sign in its having me do a whole new sever like im brand new

[sinful yoke]

have you tried logging into all servers?

[spare prawn]

do u mean with a new account or my old one

So what do I do