tech-support

[gaunt heath]

day 2 still broken #bug-reports message

thought it might actually be critical since there is no way for me to work around this

assuming i cant do guild boss battles ever again

[jaunty geyser]

Is anyone else having issues purchasing gems?

[lyric lodge]

You already tried the methods of removing ones on commission or assist from other guildmembers?

[remote hollow]

I'm buying a new phone. Can a xiaomi redmi note 9 (3gb ram/64gb memory) run azur lane?

[gaunt heath]

@lyric lodge All of the ships I use are max so they aren't doing commissions. As for the second solution, yea. I have at least done all actions within my knowledgeable extend regarding support ships from allies to try and fix this game breaking bug.

I already put a trello up for it, but above all I'd prefer it if there was a way to work around this bug.

[hexed smelt]

Reporting a bug on Juustagram, sir..

[gaunt heath]

Already known.

at least, I seen it like a hundred times in #bug-reports

[bleak shore]

I accidentaly buy oil with gems, is there any ways to refund it?

[gaunt heath]

nope

but I think purchasing something with real money is

so like spending gems isn't but buying gems might but Im not sure either

[bleak shore]

Hmm... Okay thanks for the answer

[agile bramble]

hi anyone here?

my guild can't seem to see the Hiryuu support request

dunno if it's a common bug

[glacial finch]

I think its a known bug where Friends and Guilds cant see it

[agile bramble]

ahh sad

hope they fix it soon

[outer herald]

It worked for a time, but now it doesn't anymore

[polar raptor]

Hi. I have bought new device and I want to have my game updated there. I also got to my mobile services to get new sim card because my current does not fit my new device (I have several hours until it is disabled). Is linking my game to yostar account enough?

[muted monolith]

Question, a friend of mine has azurlane on his phone that's dying and barely able to start AL anymore. He forgot to bind and he is trying to do it now but it seems the phone ain't able to handle AL anymore. Is there a way to salvage his account?

[lyric lodge]

He would need to contact support to salvage it.

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[silent nimbus]

Hi, I decided to play azur lane, since I stopped 1 year. But I remember that I do bind my account to yostar. How do I recover my old account?

[muted monolith]

I'll relay it to him

Thanks

[carmine hedge]

Hello, i wanted to know if theres a bug going around thats shut down the game and restarts it over again, ive been trying to do the event but the moment i start the battle my game crashes and reset itself over and over again. Ive even uninstall and reinstall it to see if it fixes the problem but it didnt

[carmine hedge]

Tag list: accuracy, drop, oilpsa, updatepsa, trophies, cats, manofculture, datakey, luck, timegate, droprate, sos, buildrate, uniplane, challenge, skillstack, fleetpower, glossary, logmode, armour, nextevent, subtorps, devbp, tosa, gems, sandykai, jdaburn, research, reqhelp, coredata, subs, guide, aircontrol, equip, tierlist, wyvern, support

https://i.imgur.com/RYWYFI4.png

Bridal Z23

Accuracy

Chances to hit or to avoid fire are influenced by Hit(Accuracy), Evasion and Luck (also affects Critical Hit rate) stats

You can read full maths behind it here;
you can see all the ships' stats on this page

[clear surge]

Hi. I am not sure if this question has been asked, but what are the minimum phone requirements for Azur Lane? I have a Huawei Mate 10 Pro. It works mostly fine, but there are slowdowns during Operation Siren, boss fights and when there are a lot of torpedo barrages. Is there anything that can be done to make the game run better on my phone?

BTW, I used to have slowdowns when changing characters with the Plugsuit in FGO NA, but the slowdown disappeared later. Don't know when exactly.

[desert patrol]

Anyone else having issue with missions not being listed when going into any of the ports in operation siren?

[lyric lodge]

Only 2 of 4 ports have mission (I notice NY and Liverpool seem to always get the ! regardless of the actual location, more research needed)
Also why are people confusing this channel with bot-spam more recently?

[desert patrol]

i've checked both and none ever have missions for me. not sure if there's a certain area needs to be cleared first or not. but i've not a lot of the map and still nothing.

[lyric lodge]

There are 4 "usable" harbors. NY, Liverpool, Gibraltar and St. Petersburg. 2 of them generate quests a day it seems, and only after finishing the story

[desert patrol]

ah that might be it as i've not finished the story.

i've just been selecting any area i see that has a coin or treasure symbol on it.

[cobalt blade]

Cleared all nodes but there's a barrier around the last siren

I was spamming skip on the messages from TB so I wonder if I somehow bugged the system. Cleared all ambush nodes and random mobs but still she still won't let me hit

Nvm I'm an idiot. Siren was blocking the gap and my ships were in a different area previously so I kept receiving the "ships can't reach message." Unless opening and closing game changed something, just ignore me

[amber kraken]

There are so much untranslated stuff on Sandy with new event... Was it made in haste or something?

[stuck nacelle]

Guys, I used to have 1400 gems and when I logged in a few minutes ago I noticed only 1000 and I'm freaking out. Any suggestions???

[gaunt heath]

yes with haste II

[buoyant herald]

I tried to buy gems and when I pressed the one of available options it wanted me to confirm password to accept the trade but I typed the wrong password few times (somehow even tho I typed the right one) then I reset my password to new one but when I press the option again it didnt show up anything beside a Error message such as "Network Connection is turned off: 200330"

but I have the connection with network

cuz I actually launch the game and can play

[pearl wing]

who should I email/contact in regard to buying the trade license in the store but not getting the items?

[gaunt heath]

Found a workaround when not being able to do guild operation boss batle

1. Clear main fleet
2. Try to engage without ships
3. Swap to SS tab
4. Return (All ships will for some weird reason return)
5. Engage

[honest silo]

still no solution for System error: 4:Not Ready Yet, in Guild logistics?

[undone acorn]

Is there an exp cap for ships at lv120? Because one of my ships keep getting 0 exp now after battle, or is this a bug?

[placid storm]

3M exp is the cap

[untold ledge]

uhh, I think i broke the game

I have let my fleet clear hard level in normal campaign and then prolly forgot about it (i think, my phone battery died while it was on the "mission complete screen"cuz i fell asleep)
and now the timer run out, the stage is cleared but I get "System Error 1, Invalid Input"

and i can't do anything at all with my fleets cuz they're stuck in the battle

oh wait it somehow fixed itself by trying to join event map somehow (also shutdown and boot up the game twice before doing it)
ignore my messages

[devout hornet]

help! I got stuck and can't escape! my other fleet is stuck inside the siren and can't get out!

[carmine hedge]

switch fleets, move them out of the box so theres space

[devout hornet]

when i do that it only says can't escape

[carmine hedge]

it doesnt let u click on nagato on shinano?

[devout hornet]

I tried that too and still get the "can't escape" warning

[carmine hedge]

restart ur game, or try to click on the fleet button on bottom left to switch

[devout hornet]

Oh ok thanks! i just restarted the game and it fixed itself WTH!

i feel so dumb now

[carmine hedge]

try not to box urself in 🙂

[devout hornet]

yeah i guess that's what triggered it

[carmine hedge]

Black screen

[carmine hedge]

Can anyone explain this? I cannot skip or continue the dialogue, and it is repeated even though i restarted the game

did u move the energy node to the right spot?

[carmine hedge]

Even i cannot move the energy node

[unborn ember]

can that fleet move. because it looks like fleet you using is the one that trapped. or it change because of restart?

[carmine hedge]

No, the fleet is not moving. Even the dialogue does not want to be gone

[carmine hedge]

Hope i can find the solution or just waiting next update

[sinful yoke]

its a known bug

[carmine hedge]

So, what is the solution?

[subtle mulch]

anyone got an infinite loading screen bug when fighting enemies in OS

it was fine till i was doing my last daily mission

all the enemies had infinite loading screen

[frank bay]

hmmm... did you happen to have Hiryuu Meta in the fleet you're trying to battle with?

[dawn vessel]

???

[frank bay]

common bug, it resolves itself eventually

[carmine hedge]

Restart the game

[subtle mulch]

yes

shud i use a different fleet?

[dawn vessel]

I tried

[subtle mulch]

cuz it was ok before that map

[frank bay]

try using a different fleet.

[subtle mulch]

aite

[subtle mulch]

ye it works

isit cuz she has +1 star now

[frank bay]

okay, that confirms the rumours of a bug with a limit broken Hiryuu Meta.

[subtle mulch]

ah

[frank bay]

Submit a bug report to Belfast

[subtle mulch]

where do i send that

[frank bay]

message the bot Belfast in this server with !submit and follow the prompts

[sinful yoke]

no please

it is a known bug

I will inform the staff of this new information

in the future, if you have new information to add to a bug report, please @ one of us feedback assistants and we'll update it

staff are back to work on monday, so we'll be sure they know

[frank bay]

okay sounds good thanks

[sinful yoke]

(also, we'd appreciate if you have a log mode picture of the system error 4 so we can send that to them too, send a screenshot of it in #bug-reports )

[unborn ember]

like this right?

[dawn vessel]

Got the same one

[subtle mulch]

i guess its a good time to not play OS today since no cant use hiryuu to farm exp

[carmine hedge]

need help

[lyric lodge]

Wonder if its a Leipzig situation, where they had an empty skills-listing leading to infinite loading. Sounds the same. Does META LB1 also refuse to load her archive?

[orchid hazel]

loads fine for me

[carmine hedge]

What's wrong with load hiryuu

[orchid hazel]

some people get stuck in loading if they have a LB1 hiryuu meta

[carmine hedge]

[errant garden]

im pretty sure this is not how the tile works? the jump tile is clipping on island

[carmine hedge]

It is good bug, so you don't need to go there

[sick stone]

anyone else having issues with damage/kill counts not being accurate?

[orchid hazel]

CV's are bugged atm

their damage is shown wrong

[sick stone]

okay, so at least its not just me.

[lyric lodge]

In your mail, operation siren and #gameplay-help

[carmine hedge]

sry

[strong iron]

why the last one is unavailable?

[lament pumice]

restart game got the same yesterday restart worked for me

[strong iron]

but its unavailable since 3-4 days

[lament pumice]

Oo sry no clue then

[strong iron]

hmm but thanks anyway

[signal mesa]

What should I do for an accidental purchase with gems?

[clever halo]

for some reason playing OpSi crashes AL on my ipad but it's fine on my phone.

[winter crane]

Hi I played around 1 year ago and stopped for a while. Wanted to get back into the game, had my twitter account linked, but it brought me to the tutorial when i logged in and everything is gone

IS there something to be done at this point? Dont know why everything would be suddenly gone :/

[orchid hazel]

@winter crane check if you connected to the correct server

the game probably threw you into Amagi

[winter crane]

ooh, it did connect me to amagi

So each server is like a differente progression?

[orchid hazel]

yes

[stray pewter]

Is there a reason my app keeps restarting mid battle? Feels like since OS it's sucking more battery and overheating my phone

[orchid hazel]

probably a issue with your device

[stray pewter]

Everything else runs just fine

[orchid hazel]

what device are you using?

[stray pewter]

Galaxy s9

[orchid hazel]

hmm, no clue then

[carmine hedge]

I already asked the Android forums about my unrelated issue

But Azur Lane doesn't work on Android 11

In Android 11, write permission to Android data folder is denied, and Azur Lane could write to it for the first time. But second run, it loses access to it's data folder or most of the data folder and does not load properly

Also the Play Store version is even less usable as it doesn't download the OBB file and the game therefore does nothing. It does, but the game does not see the OBB

Or is the game acting this way because I got banned for playing Kancolle and Azur Lane together on PiP? (Weird way to show I have been banned)

And if I clear data, and of course, it fails to delete the Yostar folder due to it not thinking it is from Azur Lane, this happens (Uploads video)

KanColle and other apps work perfectly, however

Is there a way to move the data folder somewhere else?

Is there a fix for Android 11?

[sinful yoke]

have you tried reinstalling?

that error means you have to reinstall to fix it

[carmine hedge]

I did

Three times, no less

And

After reinstalling or TWRP deleting the folder

And

I have to do both to get the download working again

Game downloads, works briefly, breaks again

I don't have to do both

I mean

I only have to TWRP delete the data folder

[sinful yoke]

have you tried reinstalling using a vpn? it might help

[carmine hedge]

I reinstalled once using mobile data

I won't ever do that again knowing it is the same

Game downloads, works briefly, breaks after I close it

Also

JP client is the same

Downloads data, breaks after closing

By breaks

I mean that game night get stuck forever at loading title

Or it might get in and get stuck forever loading something else

Or it might load no images and show me a white screen

Chmod 775 does not work

Android resets permissions

Also I noticed when it clears data

Most of the Azur Lane data is still there

Basically

Android 11 has scoped storage

Apps cannot see most of the storage

And I think Azur Lane cannot see it's own data folder for some reason.

But it can see parts

Since it got to title and got stuck

Or loads the port with no graphics

IDK why

Does the game save logs anywhere?

[sinful yoke]

you can open the log yourself by doing this

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[unreal horizon]

I posted here before but its been like another 2 weeks without a response from azur lane support from when I sent them an email before Christmas. I used the helpshift previously but didnt get a response at all at the start of December. At this point, it seems like they dont want to help me retrieve my account that got compromised. Is there any way I can just report the account so the person who stole it from me cannot play and make purchases on it?

[carmine hedge]

It can be reported, ask @fair shell in direct message

[unreal horizon]

thank you very much. will it update if the account will be banned?

[carmine hedge]

Sorry no idea

I knew it was lack of access to folder.

Idk how to fix it through

Log

File check attempt

Game also says to fix 1GB of assets, then downloads nothing and restarts

Things break more and more over time

More images of things breaking

Now that I look at the log

I feel like the OBB is faulty

And that also plays into why it can't read it's own folder

I want a not faulty OBB o_o

Must find one

[carmine hedge]

And things are still broke

[golden ledge]

I can't move any of my fleets in the siren control stronghold at the boss node

I sent in 3 of my fleets and used a regroup and now one fleet is stuck in the siren boss node and the others won't move saying "can't escape"

Had to close App and restart

now its working fine

[wet coral]

Is this normal ? i can't play on my phone nor emulator, always stuck on a loading (it was on OS)

[carmine hedge]

Ok

I'm quitting this shameful game that is Azur Lane

Game doesn't work is the reason

Now I'm stuck in Title screen loading forever

Never to get into the game (to brainwash Dido)

[wet coral]

ok the problem is just on OS and only appear when i play with my 2nd Fleet, other fleet work on every map/fight but Fleet 2 is always stuck on loading, any help ?

[cerulean coyote]

Does it give you any prompt if you wait long enough?

Try waiting

If it doesn't finish in 5-10 minutes somethings not right

[wet coral]

Tried to wait for like 10-15 minutes, nothing changed

seems like it's Hiryuu fault

[finite arch]

I'm trying to verify my yostar account but it's not sending me any emails

[sinful yoke]

are you using the right email address?

[finite arch]

Yes

And I checked to see if I have previous emails to make sure

[sinful yoke]

I tested if the system was running correctly and I got an email

are you pressing generate too?

[cobalt zenith]

Is there a known issue in changing pr focus for blueprints?

It won’t let me change ships when hitting switch ships

[placid storm]

is this in the 300 catchup pr1 prints?

[cobalt zenith]

Yes

[placid storm]

you only get a total of 300, not 300 per pr1 shipgirl

so if you already got 300 prints, it's done

[cobalt zenith]

Ah, I see. Thanks

[finite arch]

Yes

I also checked spam

It's been like this for a few days for me

[elfin laurel]

Hello, when I try to buy the 2400 gems for $39.99, google play wants to charge me $40.99. My first time purchase bonus is active, so I suppose I'd be getting 4800 gems. Is this normal? I would like to pay the price as originally advertised, but G-play insists I cannot. I am on mobile. Is anyone else having this issue? Thanks.

[placid storm]

Yes, you will get 4800 gems

That's not an issue since you're required to pay an additional $1 because of taxes

[elfin laurel]

I mean, the rest of the gem crates are charged as advertised according to google, and I do live in a state void of these kinds of sales tax, at least to my knowledge.

The 19.99 crate is charged accordingly by Google.

Its the same for all the other gem purchases, except the 2400 gem purchase is asking for a dollar more.

I am curious if anyone knows why that is.

[sinful yoke]

google

[agile bramble]

ummm why can't I fight my own boss???

[keen acorn]

hi i can't seem to recover my account, because i accidentally paired it to apple and google at the same time i'm confused

[wicked oyster]

does this go here?

the first should say "Materials Contribution I", not "Materials Contribution II"

[oak mist]

I tried to take only my shipgirls instead, and I tried to restart the game. Nothing worked and I can't fight the guild boss but my guild mates can

Also got this line when quitting to home screen and back to guild, and it changes the ship I selected to those I picked for the last guild boss I did

[light pivot]

anytime I request for verification code to be able to login from another device, the verification code always come several hours after I request it
now I can't request verification code anymore since the app told me that too many verification code I've requested, and all verification code I've received are unusable cause it already passed the time limit

should I wait for tomorrow so I can request verification code again?

[night pivot]

does anyone know how to reduce stutter on every start of battle?

[languid perch]

probably device related, unless they make another big patch maybe

[dry elbow]

I'm having a problem with 4 ships in my port. I want to retire them but when I try it says "Failed to retire ship: 1: Invalid Input,". Relogging hasn't helped and it's been like that since yesterday with those 4 ships.

[lyric lodge]

Apparently its ships in guild operations, but the error is just borked. Can you confirm? (Alternatively could be desync and restarting fixes it)

[carmine hedge]

should I wait for tomorrow so I can request verification code again?
Try to do that once more. If the results are not better, wait for tomorrow

[dry elbow]

The ships aren't in guild operations, we don't have any operations active because it's bugged stuck right before the operation boss

[toxic rover]

I bought the 2020 gift bag & got the Richelieu skin, unfortunately I don't have Richelieu! Will she be coming back in the future?

[gritty frigate]

is there any way to stop the game from crashing every 5 minutes?

ever since operation siren released the game is completely unplayable

[carmine hedge]

is there any way to stop the game from crashing every 5 minutes?
What the? Sorry to hear it

[spark trench]

taht happened to me when i tried to play al on my chromebook

[wet coral]

still no fix for Hiryuu META LB1 ? It's been a day

[warm thorn]

Does anyone know of a work around for operation siren progress being stuck on 2-1? It was reported but I still can't do anything https://trello.com/c/hgJvSpPx/1719-operation-siren-i-cant-go-to-liverpool-where-chapter-2-begins

Trello

Operation Siren: I can't go to liverpool, where chapter 2 begins

User Info: 137623301
System Info: Galaxy A10s
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Critical issue that impedes player progress but for which a workaround does NOT exist (e.g., the game always crashes during a particular mission)
How to Reproduce: i finished the last mission of the chapte...

Labels

High, Android, Popular

[dawn rover]

What does this mean?

[warm thorn]

Most likely dock is full

[dawn rover]

It isn't.

I checked

[stuck owl]

guys is it normal that hyriuu meta cant load in battle with debuff for being destroyed once but other ships can?

[prisma trellis]

patch the cl/cvl bug please

[carmine hedge]

The notification for food festival still shows after completing it

Restarting and clearing cache has not worked

Nvm it's been fixed I'm a dumbass LOL

Forgot to claim my reward

[jovial crow]

i cant heal them after facing the 7 Siren logger the Abbys one ... i spammed but still nothing works

this one

[toxic trout]

Anyone else run in to System error: 4:Not Ready Yet when trying to submit guild logistics and find a solution?

I've tried log out/log in and tried it on different devices (BlueStacks and my phone). No change.

[carmine hedge]

can I get help too 😛

I think it is some kind of sound problem, but can anyone read it and understand it better than me?

[foggy venture]

Any ideas how to resolve?

[olive sluice]

This is still happening. Many posts are still untranslated

[acoustic scarab]

I've played many different kind of stages and my CV/CVLs damage score at the end is always miniscule (though in battle they obliterate the bosses)

Both my CVs cleared like 50 out of 70 boss HP bar but the end result is always so tiny

Does anyone have the same problem as me?

[somber herald]

It's in #known-bugs what is there for 4 days already

[carmine hedge]

Does Azur Lane need facebook to run? (And...I got sound working in WebView)

idk how facebook have any relevance to Azur Lane (but facebook SDI is mentioned in my error log for some reason)

[turbid blaze]

Help I cannot get into operation siren gameplay,only stuck at loading screen

[carmine hedge]

It will fix itself in a few hours or next day

[carmine hedge]

Are you running a hiryuu meta that's been limit broken?

[turbid blaze]

Yes

[carmine hedge]

She's bugged

[turbid blaze]

I have her at 4 stars now

[carmine hedge]

If she's died in battle, she will get bugged and cause permanent loading screens

[turbid blaze]

Okay.

[carmine hedge]

Either don't use her, or don't let her die

[turbid blaze]

How do I fix it?

[carmine hedge]

Restart, take her out of your fleet?

[turbid blaze]

Havent tried it.but worth the chance

But earning exp for her skills will be lowered.

[carmine hedge]

Then don't let her die

If she has the red wrench and border from dying, you'll get bugged out again

[lyric lodge]

They were on vacation. But since that was over today I did expect to see a hotfix :/

[somber herald]

Ikr. I was just answering about bug being known

[plush charm]

A pal of mine is experiencing crashing incredibly frequently, example in that it "crashes like 10 seconds after I load in". He's tried re-installation but no cigar. The previous assumption was that the issue was tied to his RAM, but he believes that to be unlikely based on the fact that the issue began to occur after a rather minor update. He's attempted to use BlueStacks, but Azur Lane ran incredibly slow, and he's incapable of activating virtualization.

[sweet grotto]

please can sombody help me ?

[carmine hedge]

With whar

[sweet grotto]

+translate En eu tive um problema como meu celular tive de reformatar ele e quando fui re instalar o jogo eu tinha feito o bind com twitter mais ele nao acha minha conta.

[carmine hedge]

No hablo espanol amigo

[sweet grotto]

sorry my english is not so good

[carmine hedge]

Pero contact support para email

[sweet grotto]

i had a problem with my cell phone i had to reformat it and when i went to re install the game i had binded with twitter but he doesn't find my account.

i have a picture whit my account name and id

ki gu uid 204357613

[carmine hedge]

Send it to support for account recover

They will ask you for pictures to prove its your acct and will help you recover

[sweet grotto]

can you pass me the email?

[carmine hedge]

@tawdry lake do you know what it is off top of your head

[tawdry lake]

know what

[carmine hedge]

The support email

Al. Something

[lyric lodge]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

@sweet grotto there

[sweet grotto]

thx sorry for the trouble

[plush charm]

Any idea on resolving the crashing? If not, what emulators would be advisable?

[sweet grotto]

i dont use emulator play on phone

android

[carmine hedge]

More likely an issue on his end, but could try Nox

[plush charm]

It was in reference to this issue that's been plaguing a pal of mine for around a month or so

[carmine hedge]

I use Anbox, by the way (and currently suffering permissions errors) : Nobody will ever help me either

[stiff dune]

whats about these chinese juustagrams?

[carmine hedge]

It's a not a bug, everyone got them. They probably just didn't have time to translate them or forgot while out of office

I can't believe I would spend so many hours getting boatgirls to work xD

[sweet grotto]

email sended to yostar

they ask my UID and server and name now wait

[carmine hedge]

PackageManager: Not granting permission android.permission.WRITE_EXTERNAL_STORAGE to package com.YoStarEN.AzurLane because it was previously installed without
(I gave it permission via ADB and Settings, but it doesn't work)

Azur Lane is such a broken game

I wonder how do you guys even play it

Sounds like a you issue?

[undone parcel]

lmao

just remember al doesn’t run on iPhone 6

[sweet grotto]

looks like yostar tech suport via email is not working now

this is sad

[lyric lodge]

1-3 business DAYS, not hours.

[sinful yoke]

@plush charm what device does he have?

[sweet grotto]

motorola one action

[sinful yoke]

/checkbind 204357613

[carmine hedge]

Bridal Z23

Bind Status

Twitter

:no:

Facebook

:no:

YoStar Account System

:no:

Jan 4, 2021, 10:58 PM

[sinful yoke]

you did not bind with twitter correctly if you do remember binding

@sweet grotto

[sweet grotto]

@lyric lodge they respond my email asking my UiD game name and lv

@sinful yoke yes i did

all correct

[sinful yoke]

it says right there from your UID that there is no binds tied to it

[sweet grotto]

//checkbind 204357613

[sinful yoke]

it could be an incorrect UID as well, but if you recall binding to twitter and binding it correctly, did you try logging into all servers?

[sweet grotto]

@sinful yoke i tryed on all servers that i used to play

but no god

[sinful yoke]

alright then please wait for customer support to help you recover your account since there are no binds attached to your account confirmed, its up to them now

[sweet grotto]

UID 204357613

thats my UID

[sinful yoke]

¿hablo español?

[sweet grotto]

PT BR

portuguese

but a bit of english

[sinful yoke]

ah okay I dont speak portuguese

to keep it short
it says there are no binds connected to your UID, customer support will help you recover your account but it will take 1-3 business days for a response

[sweet grotto]

so today is monday maybe Thursday they can see if the can help ?

@sinful yoke Thursday maybe they can see if they can help me right ?

[sinful yoke]

yes thursday is the latest

[sweet grotto]

thanks but very sad lost a buch of ships form events and the colab and polaris

lv 84 was so hard to get there

[lyric lodge]

That's an automated response. So yes, please be patient.

[sweet grotto]

ok ok thx

twitter show me and error when bind accounts

[rose ivy]

hi guys, I installed the game minutes ago, but I when I log to my account, it seems that i've lost all my progress (I haven't played in a year or so)

[strong iron]

@rose ivy did u bind your account to facebook, twitter?

or a yostar account?

[carmine hedge]

did ulogin to the right server?

[strong iron]

oh yeah...

[rose ivy]

oh i don't actually know what was my server lol

i should try other then, thanks!

[strong iron]

i still dont know why this is locked

[light pivot]

10 minutes ago I've sent verification code request so I can login my account from another device of mine, but until now I haven't got the verification code, any solution?

[vital pumice]

Is it possible something not right with difficulty on Hornet at siren operation stages? I talk about story stages. The enemy is lvl72, while my fleet lvl85-90, and hornet alone sometimes destroy everyone. It's only rng if someone survives it and I can finish the story mission. I had no problem with any other enemies, I was able to kill lvl 80 little (1 triangle) fleets with my lvl 60 fleet, I was able to beat every enemies at lvl 80-88, but even my lvl 95 fleet 2 times got destroyed by Hornet. Is it possible this is thanks to bad coding or something in game?? As if hornet would be lvl100 enemy while shows up as lvl72.
Before anyone asks, yes I play manual, not auto mode.
I repeat, this happens on siren story mode maps, not on challenge maps, siren facility maps or siren event maps. I barely was able to finish chapter 2 on Operation siren, I have fears to even start chapter 3 if I get Hornet again.
Kindly ask to check the unit difficulty lvl if have something not right. Thank you.

[true ibex]

Did cv no damage bug already reported?

[carmine hedge]

its known and been reported plenty of times

[true ibex]

Ok

[carmine hedge]

10 minutes ago I've sent verification code request so I can login my account from another device of mine, but until now I haven't got the verification code, any solution?
Try that again, i hope it is from bad connection from your device

[lusty patio]

Hey, not totally sure if this is the right place for this but i'm trying to reset my 2nd tier password on the JP server and they want me to send the date and time of when my account was created, among other things. Except I have no idea where to find that information...? Could anyone point me in the right direction, please?

Never mind, I found some old ass discord messages to my friend about starting to play AL. I can't believe they ask for a time though, there's no way I'd remember it.

[carmine hedge]

ok, now I want to play AL on Android x86

funny how it never ever works

can someone tell me if they play on Android x86 to confirm it is possible?

[frozen hazel]

Technical question ma dudes. I want to buy a new phone but because I need it really soon my options are just a few... so they have different CPUs, like Snapdragon 675, Helio P70 and Helio G90. The question is, do you have a phone with any of those CPUs? If yes, please tell me if azur run smoothly on them. I had a phone with the Snapdragon 710 and the only time i got 60fps was in the UI. In battle it dropped to like 30-35.

[light pivot]

my connection is good

[brisk lodge]

will they fix skin ?

tech support here?

[verbal ivy]

/techsupport

I...well if anyone sees this, I need help recovering my account.

Edit: Old screenshot says I did bind it actually, huh. FaceBook app didn’t show that...

[brisk lodge]

Ooshio reindeer present skin bugged

also peter strasser l2d lip twicking after u special touch her

[rich pier]

Getting an error when trying to fight the guild boss

[brisk lodge]

@sinful yoke

[verbal ivy]

Crashing after choosing a server...really hope logging in again with FB worked and just didn’t treat it as a new account.

Will have to try on another phone later today.

[uncut hatch]

umm the boss didnt spawn in

[signal grove]

I don't know if that's the right section to post this but here it is.

So i have some rl friends that play in different servers. Is there any way they can join me changing servers by contacting support?

[stark coyote]

I can't join to the guild operation. It says 'Insufficient number of participants'. I joined the guild just today, but there is even newer member, that joined without problem. WTF?

[grand beacon]

I get this message when trying to fight guild operations boss. I haven't fought her today. Im not sure if our other members are experiencing this. Boss is at 9.8%hp.

Restarting game did not help. Update: I also tried on a different device and got the same message. "Failed to begin stage: 4111:none"

[unborn ember]

restart

[woven night]

Hi I bought the lucky bag 2021 and the game took the money out but it states it is still on pending. IOS. What should I do? Wait?

oh and forgot to mention the main problem: items weren't added in game despite the payment.

Oh nvm

Guess I will have to wait

[old pendant]

so i bought a iphone 12 pro max and when i logged into the game i cant hear sounds like i cant hear them talking no music i checked the setiings and all of them are max what do i do?

[sinful yoke]

is your ringer on?

[old pendant]

whats that?

[woven night]

the ticker on the side

[sinful yoke]

the button on the side of the device that enables or disables silent mode

[old pendant]

i have the audio up to date

[woven night]

drag it up to have sound on

[old pendant]

oh thank you

i just did it just now

[sinful yoke]

was it on or off? (silent mode)

[old pendant]

off

[sinful yoke]

if your ringer is off then sound will be mute on AL

[old pendant]

didnt realized i turned it off

[light pivot]

btw how long usually it takes to wait for verification code for yostar acc?

cause it has been 2 days I'm trying to get the verification code for my yostar acc
the app always said that request generated successfully every time I request for it, but I got no verification code in my mail

[digital juniper]

It's usually 5 mins. for me @light pivot

[light pivot]

cause I haven't received the code after I retry requesting again, and all the verification codes I have are unusable as it passed the time

yesterday I've requested it more than 3 times, but I only received 3, and all them 3 codes arrived late thus they're obsolete at the time I wanna use it

after that I retry to request verif code again and I receive nothing despite the game said that request successfully sent

[vast cedar]

yo long question but bear with me pls: I wanna switch my acc from iphone to pc, how do I do that? is my acc secure? if not, how to secure it to make sure I dont lose progress? sorry, new to emulating phone games

and another sorry because I didnt see this chat and posted on gameplay help lol

[placid storm]

check the pinned messages for more info on how to properly bind your account

[hard willow]

I made a payment on IOS and it seems to went through since I got the notice from the bank

However I have yet to recieve it

After I checked Appstore, it is stated that the payment is pending, however I have already payed

( I did contact Yostar but they might not be able to help if this issue lies with Apple instead of the game )

Will the payment go through after I wait? Is this an IOs only thing so I can just purchase using another device in the furure?

[plush charm]

Samsung SM-J727V

[lyric frost]

I tried to bind onto my account, onto the server i originally played on, yet i still didn’t get into my account.

[carmine hedge]

r they ever going to make a official pc al game?

[lyric lodge]

Its called Crosswave?

[verbal ivy]

The email went to my spam/junk folder when I did it. Didja look there?

[final river]

how do i find what region my account was on?

[warm basin]

plz what can i do i can't move any ship and i can't change map because my stuckfleet is in battle

[lyric lodge]

Switch to your other fleets and move them out of the way so your "stuck" fleet actually has space to escape to.

[warm basin]

no it say can't esape too

because i was defeat with both fleet on the side, i can't move these 3 fleets

ok problem resolved, i restart the game so i can do it

[woven night]

So I bought the 2021 lucky bag few hours ago. Payment was sorted and bill from the store came through.

However no item was delivered.

So I just tapped on the item again and did the purchase sequence again.

Then the item was finally added. However, new pending order appeared on my purchase history. I think now I am being double charged?

I contacted the in game support. Guess I should wait?

[spring grotto]

Yes, just wait for them to respond for now if you already contacted them. They'll be in office in about 4-5 hours or so (give or take) since they're based in CN

[woven night]

Gotcha.

[still barn]

anyway to get pass this?

[woven night]

Could I use the items that are sent in my mail? Or should I wait?

Even though I already paid, they are from another order after all

[spring grotto]

I don't see any issue with you using the items since you did pay for them and all. If anything, they would wanna look into a refund or something similar of the first bag instead

[woven night]

Alright thx

[fathom sand]

Is it only me that is having problem with AL

crashing

After we had the major update with Project SIren the game have been crashing at least twice a hour

[light pivot]

I've checked them too, but there's nothing in them

[devout dagger]

I need help please , my acc restarted :/

[lyric frost]

Honestly

What’s the point of linking an account to Facebook

When it immediately makes a new account when you login

And you can’t get the old one back through linking

[devout dagger]

Really?

[lyric frost]

I had my old account linked to Facebook

And guess what

Picking its server and going through Facebook

Only made a new account

[devout dagger]

I choose my original server ( Sandy) it wasn't my first time downloading again the game , but this time it just restarted , I login with FB before choosing server , but when I enter the tutorial just begin.

[lyric frost]

And now i can’t unbind

[devout dagger]

Honestly I totally won't made a new acc , I was lvl 90 with 350 dock space :/

[lyric frost]

I was above level 40 with almost all the northern fleet maxed out

I don’t remember what level or the name

I activated a storage thing for the iPhone

And guess what

It uninstalls the apps.

[devout dagger]

Then it's GG :/

I was expecting pulling for the new KMS ships but it's over

What if I finish the tutorial?

[lyric frost]

That didn’t get me anywhere

Try it i guess

It’s annoying as hell but you’ll have to get past it to do other things

[light pivot]

update for my case

the latest verif code request from me was sent yesterday 8:22 PM along with this post
and I receive the verif code the next day at 1:06 AM as stated in my mailbox in spam

it took so long

[devout dagger]

What should I do?

[lyric frost]

Idk

[devout dagger]

:/

[lyric frost]

But i know I’m about to be run around for a week

And then told they can’t do anything

[buoyant herald]

My facebook account is bind to account B how I can bind it to account A. I tried press unlink in settings (B) but it gives me error

[sinful yoke]

please contact customer support for account recovery @devout dagger

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[light pivot]

since the code is unusable for now, as I just know about it when I wake up this morning, guess I'll request the verif code again

[devout dagger]

Thx

[lyric frost]

Wait wait wait

[light pivot]

hope it won't take too long

[lyric frost]

Wasn’t there an enterprise server

[sinful yoke]

never

[lyric frost]

Alright

Then I’m going crazy

[buoyant herald]

How to unlink account, cuz I get error

[sinful yoke]

you need to contact customer support to either remove it or merge it to account A @buoyant herald

[devout dagger]

Lol idk how to use mail

[buoyant herald]

How to contact

[devout dagger]

xDDDDDDDDDD

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lyric frost]

I’ve only gotten automated responses

[sinful yoke]

then please wait for a human response which may take up to 3 business days

[light pivot]

let's see how long it takes for me to get the verif code

[sinful yoke]

you can try contacting customer support as well for a verification code that lasts longer

otherwise theres not much to do because the issue is your email service, not YAS

[light pivot]

I can receive other emails properly

k then, I'll contact customer support

[red edge]

Hello. I have come across a bug that is preventing me from leveling a certain ship and sending them on a commission.

[torn mulch]

Hello. I killed all enemies in stronghold but teleportation point is still inactive. I restarted game but it didn't help. How can I leave stronghold?

[carmine hedge]

just move a ship to edge of map and leave normally?

[torn mulch]

That worked. Thank you

[crystal quarry]

I’m not sure if this is a bug or what.

Can be reproduced against the current as we as across the current.

[calm saddle]

wifi or 5g just getting manjus

[calm saddle]

cant get into the game :/

[crystal quarry]

Restart phone? Could also be a node down between you and the server causing the problem

[carmine hedge]

I’m not sure if this is a bug or what.
It is not a bug, i think

[crystal quarry]

Likely unintended, make for an interesting but not game breaking exploit as far as i can tell.

[calm saddle]

restarted my phone and still cant play

wtf is going on

[crystal quarry]

There might be an internet node down between you and your normal AL server. Happens sometimes. They refer to that as an internet black hole

You often can’t see anything beyond it until it’s fixed or routed around. @calm saddle

[pure rune]

I too have the same problem with pewell1

[burnt gate]

Spend 400 cubes with no numbergs can be considered a tech problem? i'm not kiding, i'm serious.

[sinful yoke]

no

[burnt gate]

Gez, so sad man

[random rover]

dratuty

[outer herald]

Those aren't a bug due to another fleet blocking said endpoint for the current, so it treats it like it's a normal square then with no issues

[hallow moon]

Hello, yesterday I bought a s20 FE, and I've realised the combat screen is offset a couple frames to the left (i can almost see the main fleet and the imaginary line that separates both sides of the battle falls roughly on the torpedo button when it should supposedly be in the middle of the screen). Modifying the UI display size doesn't seem to fix it. Do i have to tweak some settings in my phone or what should i do?

[unreal ridge]

Can't finish the stronghold.

[lunar mountain]

same as above

stepped on every single possible tile but teleporter is still red

restarting game or device has no effect

[torn mulch]

@lunar mountain @unreal ridge try to move a ship to edge of map and leave normally

[lunar mountain]

would that cause the stronghold to be completed?

gimme a sec and boot up the game

[torn mulch]

it will disappear from global MAP

but you can leave stronghold

[lunar mountain]

well stronghold is gone now but it was unsettling

[torn mulch]

got same problem yesterday

[carmine hedge]

Anyone having download issues? Tried downloading the game and I get a message saying that I can't download the app. What did download is just 143 mb of the game how can I fix this?

hello. I lost my account. It was linked to facebook but the facebook account was banned and now I can’t log into my account.
What should I do?

[spring grotto]

You will need to contact customer support and they'll help you get it recovered. And be sure to let them know that the linked FB is no longer usable at all

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[spring grotto]

contact options for support

[maiden garnet]

I was doing a hard mission on 9-4 yesterday when the game closed unexpectedly. After reopening and everything my fleet is stuck in the mission. Boss has been defeated, there are no enemies left on map and when I try to retreat to close out it does nothing. If I try to move I get system error: 1:invalid input. I can do like the daily challenges, but am unable to go to any other story or event maps. Should I delete and reinstall the game or is my fleet stuck on 9-4?

[daring oxide]

you should time out and get kicked out after 12 hours

[dry crag]

I can't finish stronghold after kill all siren nodes

[torn mulch]

try to move a ship to edge of map and leave normally

[dry crag]

no that's different

[runic saffron]

Azur crash Note10+ 5g android 11with latest update, on hard mode or daily raid

Phone hard locks, need restart of phone

When Jean Bard shoots second time

All Bb's trigger crash

[void moth]

What is the exact reason for network error 100404? Does anyone know?

[floral flame]

How do I buy more packets. My game keeps getting "no more packets to send" errors, and while killing and restarting the app works, it's annoying.

[floral flame]

You lost your internet connection.

[void moth]

That’s weird, I’m literally streaming on my laptop

[floral flame]

Well, that's the 404 error: host not found (because you can't connect)

[void moth]

Must be some issue connecting to their servers

[floral flame]

It could be a hiccup. Streaming on your laptop doesn't count because they tend to preload some clips so little interruptions won't get noticed. Torrenting would give you a more exact figure if/when your connection drops.

[void moth]

I’m watching a live stream, it’s not preloaded

I think it’s an issue with connecting to their servers, I’ll investigate my router settings later

[floral flame]

That the AL servers are getting hammered is also a strong possibility.

They could be experiencing the same interruptions.

[void moth]

It’s been happening too often for that to be the case

[floral flame]

I wouldn't say that's impossible. Servers in the US getting more interruptions these days whether it's attacks or just added traffic.

YouTube went down a few weeks ago. Anything's possible.

[void moth]

It’s possible, but I’ll look into my router to be sure

[carmine hedge]

It's not verifying

I've been trying to log in for a hour

It's showing up the same error

[calm saddle]

cant connect to the game over 5g or lte? I just get bouncing manjuus like the previous , over wifi i can connect tho. I know it’s not my cell signal because other apps and online features work well over my cellular data

[dry forum]

I noticed that the game keeps black screening every so often, is this a new bug? It really only started happening to me during this new event

[thin basin]

Sorry

But I kinda lost my akkount

Could you help me?

[sinful yoke]

did you ever bind it?

[thin basin]

Yes

[sinful yoke]

do you know how to login?

[thin basin]

Login?

Just to the server?

[sinful yoke]

to your account

[thin basin]

No

[sinful yoke]

check pinned messages, there is a detailed infographic on how to login to your bind and get back into your account

[thin basin]

The changelog?

[sinful yoke]

im not exactly sure what you mean

[thin basin]

I don't know the pinned messages

What is that?

[calm saddle]

so my 5g /lte still wont connect to azur lane but my wifi will? is this a my phone problem that i should look into?

[carmine hedge]

does Azur Lane run natively on Genymotion or do I need libhoudini to run it?

[severe horizon]

I deleted azur lane on december and downloaded it again today but i cant access my old accout

And i cant remember if i used an fb account or a yostar

How can i retrieve it

I tried fb and yoshtar it both doesn't work

[sinful yoke]

are you logging into the right server

[severe horizon]

I tried logging in every server

[sinful yoke]

do you have your UID?

[floral flame]

Can anyone explain what "running out of packets to send" is (and how to avoid this if possible)

[royal siren]

I uninstalled Azur Lane a while back on a different phone, I got a new one and installed it today, I linked my account to Facebook, but I'm unable to get it back, is there anyway that can be solved?

when I bounded to Facebook I got a thing saying I joined May 12, 2020, and I don't know how to recover my old account on there

[sinful yoke]

check pinned messages to find out how to login to a bound account

[floral flame]

What is this.

[sinful yoke]

In networking, a packet is a small segment of a larger message. Data sent over computer networks*, such as the Internet, is divided into packets. These packets are then recombined by the computer or device that receives them.

[dry crag]

I can't press transfer device after clear all siren nodes
I had done stronghold before and this wasn't happened

[tawdry onyx]

Please yostar why haven't you fixed this. I still can't enter Liverpool though I cleared all the missions and nodes on NY

[crystal scroll]

Did the network for everyone just go down all of suddenly?

[real shale]

I cant dispatch a fleet for siren guild raid..

[thin basin]

I somehow can only log into ALwith mobile data. With wlan it doesn't work

It says network error

[inland tendon]

Hi, does somebody know how to unbind the yostar account?

[hallow moon]

I'm gonna ask again as I couldn't get an answer yesterday.
I recently bought a new phone, just a tad longer than my previous one, but I've come to realise that the combat screen, now has a grey bar on both sides and seems to be shifted to the left (the bb aiming point starts almost outside of view, I can almost see my backline just by moving the vanguard around... to put it simply, it's not centre aligned). I'm sure this is a screen resolution problem, and while it's not that much of an issue it is kind of a bother. Does anyone know a way to fix this?

[stray parrot]

Can I ask a problem I face in jp client?

I can't seems to login my account in there

[carmine hedge]

this is for the EN client lol

[stray parrot]

That's why I say if I can ask?

Perhaps you can't read or understand?

[sinful yoke]

the answer is no

[stray parrot]

I went and check international port and no japanese chat there

I see where can I ask if I got a problem?

[sinful yoke]

ask azur knights server, invite in #welcome

there is a help channel for international clients

[stray parrot]

Ok

Thanks

[plush charm]

What is the current recommended RAM on Android devices for Azur?

[spring grotto]

Currently, 2GB or more minimum to avoid consistent crashing

[thin basin]

Every time I try to login it says network error

What can I do

[spring grotto]

As it doesn't seem to be widespread, it might just be some client side network hiccup. Try restarting your device, switching to another network connection if possible (such as Wi-Fi or mobile data). And if none of that works, you can try using a free VPN to see if that solves it

[thin basin]

I already used a VPN, restarted my handy and deinstalled AL

It works with mobile data

But not with wifi

[plush charm]

And after this update it's expected to double?

[thin basin]

It just started yestsrday

Till now

Everything else works if I'm connected with wifi just not AL

[plush charm]

Believe a CN update said that the recommended RAM said after the next maintenance would be around 4GB, is it really that much of an increase; I thought it was an optimization update?

[spring grotto]

Unfortunately no one here will really know that information, sorry to say. We'll just have to wait and see for official word from EN

[plush charm]

Azur's been becoming exceedingly taxing, a pal of mine already can't play for longer than 15 minutes at a time tops without it crashing; if such an update increases it, frankly, at all, I'll likely also be in quite the pickle

[spring grotto]

Hm...well it could be client side or server side. But as no one else seems to be having this issue currently, it could likely be just a client side hiccup from your ISP in some way or form. But it is hard to say

[thin basin]

What could I do?

[spring grotto]

Perhaps try another free VPN just to see if the other one was a fluke and try restarting your Wi-Fi router/modem if you haven't already. OR if nothing else works, you could try contacting your ISP technical support or reaching out to AL customer support and provide them your information to see if they can help you pin down the issue

[plush charm]

If the RAM requirement is 2GB currently, my pal should be able to run it with a Samsung SM-J727V unless I'm missing something. Any idea what could cause the constant and consistent crashing then?

I believe that model is exactly at that 2GB threshold

[spring grotto]

Just rather poor optimization from the OpSir update to be quite honest. Even on my newer iPad Air that has sufficient hardware, the game will crash multiple times in one day

And if it's exactly at 2GB of RAM, it will seem a lot worse more likely

[plush charm]

He sometimes is only able to be on for just a few minutes, I pray that this mandatory update provides some heavy optimization

[stray parrot]

The crash is mostly on 2GB ram phones

I use a 2GB 4GB ram and the 2GB always crashes

[lilac moth]

Hey, I'm having issues logging in to the game for around eight hours now. It's taking too long to load and keeps saying network error but my connection is fine, like it always is. I've been playing AL daily for around a year now and this is the first time it has happened, so I'm a little confused as to what I'm supposed to do.

[maiden ivy]

Hi, I just had an issue where my twitter account that I used to bind was suspended. What should I do in order to recover my account?

[spring grotto]

You can contact customer support and they'll help you get the account recovered and remove that old Twitter account

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[spring grotto]

contact options for support. And be sure to clearly let them know that the bound Twitter account is not usable at all anymore

[frank bay]

Azur Lane doesn't even open on iOS devices with less than 2GB of RAM, just immediately closes
That being said, I doubt the RAM requirements will increase any time soon due to the RAM constraints they have to work with on iOS, since Apple feels no need to pack gigabytes of RAM into their devices compared to Android manufacturers.

[carmine hedge]

AL on my chromebook continuously freezes and sometimes blackscreens and its been happening alot more recently. i dont use an emulator as i downloaded straight from google play

[little oak]

I have been getting this error since last night any suggestions?

[spring grotto]

You need to log into your bind option (FB, Twitter, or Yostar) from the title screen there on the left hand side

[little oak]

Thank you!

[spring grotto]

[outer abyss]

The game has gotten very crashy as of late. I play on an iPad Air II. It seldom goes for more than ten minutes without a crash.

[faint crypt]

Not a report but more of a question. A silly one, here goes nothing:
Does reinstalling the app boost the overall performance on phonetatoes? I had good, smooth performance until opsi update came

[serene mesa]

Hi I just completed a siren stronghold, but I seem to be unable to end the map?

[uneven oar]

Not sure if there's a new feature in the game, but when I go to a battle of some sort, it tends to skip the "battle screen" and goes straight to the battle. Is this something new or can it be tweaked in the settings?

[kind rampart]

Switch to lusty and enter the portal

[sinful yoke]

ram requirement is 3gb now

has been since iphone 6 and 6s were dropped

[spark yoke]

Question: how do I transfer my game data onto another phone?

[sinful yoke]

check pinned messages for a “how to bind and then login to a bound account” step by step

[hidden kiln]

Do you have your previous account binded by Facebook Twitter or an email

[spark yoke]

Yeah

[hidden kiln]

Just sign in with the next device

And it should all be there

[spark yoke]

I tried doing that and it didn't work

[hidden kiln]

Mmm

[sinful yoke]

and a scan over of the how to login step by step would be appreciated

[spark yoke]

K

[sinful yoke]

and probably help you

[maiden ivy]

Sorry but how can I do this?

[placid storm]

by following the instructions here @maiden ivy

[maiden ivy]

Thx

[glass beacon]

Hello!

Guys, i need to delete one of my accounts that i created by mistake

How can i do that?

Just unbind it from Twitter, Facebook and etc...?

[sinful yoke]

you cannot delete accounts but if you want to lose all possible access to it, you must contact customer support to unbind the last bind

[glass beacon]

Thank you!

[keen pecan]

Does anyone know why my game ends up crashing after downloading the new update when playing?

[tawdry onyx]

Please this is tech support channel, but why does none of the tech support answer this. Maybe I'm wrong and still need to do something or are they still fixing this. Please reply this

[placid storm]

the trello card is not yet marked as fixed, so there's that
https://trello.com/c/hgJvSpPx/1719-operation-siren-i-cant-go-to-liverpool-where-chapter-2-begins

Trello

Operation Siren: I can't go to liverpool, where chapter 2 begins

User Info: 137623301
System Info: Galaxy A10s
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Critical issue that impedes player progress but for which a workaround does NOT exist (e.g., the game always crashes during a particular mission)
How to Reproduce: i finished the last mission of the chapte...

Labels

High, Android, Popular

can you send a screenshot of your story progress mission by clicking the information tab near the lower right corner @tawdry onyx ?

[slender summit]

I've been stuck with that same issue since the beginning

[tawdry onyx]

This is the pict @placid storm

[placid storm]

no i meant the pic of your story progress missions

i just want to see if the mission that you already have here is "clear 2-1" or something along these lines

[placid storm]

but you can still do the ashes showdown right?

[tawdry onyx]

yes

But still can't enter Liverpool

Been stuck like this since day 1 of OS

[placid storm]

does clicking "view" in the mission do anything?

[tawdry onyx]

It brings me to Liverpool but can't enter it and it says to clear near areas

[slender summit]

literally have the same

[barren crystal]

Hey!
I have a big issue and idk how i can help lol

D:

I lost my account, and idk to which email address it was associated (could be two of them)

[sinful yoke]

do you have your UID?

[barren crystal]

now all i see is two lvl 1 accounts on either email-related accounts and im kinda freaking out

no unfortunately i dont...because i never thought i needed it

BUT

[sinful yoke]

did you login to the server your account is on

[barren crystal]

i see two purchases on one of them

would that help?

[sinful yoke]

well.. yes

[barren crystal]

i know its not a lot to work with but im trying lol

[sinful yoke]

servers are servers, they have seperate data

try logging into the one you usually login to if you recall

[barren crystal]

i tried on both emaill addresses (when I tried to log in via yostar) and it made me do the whole intro over again (but on one of them it made me do an intro with the iron fleet)

and nada

[sinful yoke]

can you try logging into all servers firstly on the account that has 2 purchases?

[barren crystal]

okay!

lets do this

[polar ridge]

is somebody having a problem with bluestacks ? when i try to scroll up depot, dock, everything disappear from the screen

[pliant whale]

I keep getting network errors, have not been able to log in for a couple days

[barren crystal]

investing this much energy in this makes me feel like such a fucking weeb lol

@sinful yoke
i tried every server on both email addresses

cant find anything

[woeful meteor]

Have been trying to play azur lane on iphone

But the app keeps

Crashing on launch

Have reinstalled like five times already

Im on Iphone 7

Ios11.2

Any known fixes?

[elder vapor]

Update your iOS

[woeful meteor]

Expected that

Shouldnt the app work on ios 9 and above tho?

[elder vapor]

No?

We’re on iOS 14

[woeful meteor]

Well the app store says it so

[elder vapor]

I don’t think it works on 12 any more

[woeful meteor]

Ah

[elder vapor]

It worked on 9 when it came out

[woeful meteor]

Well guess I will have to update if I want to play it then

[elder vapor]

But it’s like asking a modern game to run on Windows 98 at this point. Not going to happen

[woeful meteor]

Thanks for the support

[barren crystal]

[torn mason]

[zealous mesa]

does anyone else lag during operation siren

[lyric lodge]

#bug-reports message we found a workaround in br that should launch you to chapter 2. Still shame this bug has been allowed to linger so long.

(Oh wait you're not the one with the problem. Still a good thing to have here for all affected)

[pallid roost]

@torn mason had the same problem today. it may have to do with being into the game while reset happen (at least that's the only thing i did differently today).
Leaving the game for some time (logged out for 30-45 minutes) solved the problem. Hope it works for you too.

[torn mason]

@pallid roost it fixed itself earlier like 2 hours after the reset thanks tho.

[tough sigil]

Hi

i want to unbind my gmail account

I sent mail and I get the XD

i just want to change my gmail account in azur lane with another one

@sinful yoke

[sinful yoke]

you must provide this

since it is a form of binding, they need to prove ownership otherwise someone could easily access your account

[tough sigil]

@sinful yoke it's ok but I'm really not remember all my devices it's the ok

[sinful yoke]

if you cant remember, just give them an estimate

[tough sigil]

@sinful yoke no I remember 2 device only it's ok ?

[sinful yoke]

yes

[tough sigil]

The rally is high security

Ok I send mail I'm hoping I do it right

[barren crystal]

alright so!
Customer service messaged me and im confused lmao

like, am i supposed to guess where it is lol

[tough sigil]

Ok and what about Google play screenshot what they need to see ?

[sinful yoke]

transaction ID/order ID

@barren crystal login with the social account you used for the new account, and unfortunately yes, the server game starts again

[barren crystal]

so i lost all my units?

[sinful yoke]

no, you must login to the server your account is on

[tough sigil]

@sinful yoke how I can get the

@sinful yoke I'm not buy anything from play store

[sinful yoke]

just tell them there are no purchases

[tough sigil]

@sinful yoke oh

[barren crystal]

al the servers are making me do the tutorial

._.

[tough sigil]

@barren crystal try another one

[sinful yoke]

this is after relogging into the new bind?

[barren crystal]

yeah :S

[sinful yoke]

send a reply again saying you logged into the bind and checked all servers and there was no account

and just to make sure

you did restart the app FULLY right?

some users confuse closing the app and reopening it vs an app restart, so just adding the clarification

[barren crystal]

i can remove it and redownloading it

[sinful yoke]

@tough sigil they are not asking for your google play email I believe

@barren crystal you can try restarting your device, that will restart the app too

[calm verge]

Anyone know how to fix this?

[tough sigil]

@sinful yoke if I not buy anything just I say that

[sinful yoke]

yes

@calm verge can you be a little more specific? does this happen repeatedly, does it happen on that screen only? etc

[calm verge]

Repeatedly, yes

Reconnecting is only a temporary fix

[sinful yoke]

can you try using a vpn?

[calm verge]

Well it happens on both mobile data and wifi

[tough sigil]

@sinful yoke thanks very much for your help

[barren crystal]

omg ill never get this done

Now i try to start the app and all i see is a black screen

[thorny hare]

My game keeps freezing at random times during battle

It freezes during a match and does nothing in has to close the game twice in order to make it work properly I’m not sure if this was a bug or anything that I found

[barren crystal]

@sinful yoke
its not working on my phone anymore
and this is on that new acct

[lyric lodge]

It'll not show the "on this account" icon until you actually log into the account

[hushed bear]

Hey so I accidentally bought the 3rd slot in the tactical class. Is there anyway to revert this?

[steel atlas]

no

[hushed bear]

Oh :( and I was saving up for a skin.

[barren crystal]

but am i not in if i see that?

[lyric lodge]

No, you still need to access the right sever to "see" your profile, sadly enough

[barren crystal]

even though it might show me the whole tutorial?

[barren crystal]

ok so I found an account! finally lol
but it doesnt have my shipfus

oh well

at this point

[carmine hedge]

Hello how do I play azur lane if I have a Huawei without Google play

[zenith forge]

you need to use other third party app to install the game and keep it updated, like taptap as example, but i'm not sure.

[carmine hedge]

Thanks

@zenith forge would a redmi 9 be a better choice?

[zenith forge]

if you want a comparison, my Redmi Note 5 still runs Azur Lane and it works fine.

[carmine hedge]

o.o

Thanks man

[zenith forge]

which means redmi 9 would be better device.

np.

[carmine hedge]

[zenith forge]

wait @carmine hedge

is it 3/32 or 4/64

both runs fine I guess, but 4/64 is better.

[carmine hedge]

4 64

Version

[zenith forge]

good then, it should work.

[carmine hedge]

Thanks very much have a good one

[spare dust]

So I have cleared a stage multiple times getting all items and defeating all enemies and it still hasn't given me the star for gaining control over a sector

[shut walrus]

have you used the scan feature and gotten all the hidden spots?

[patent crater]

Out of curiosity (and partly desperation), how often does AL customer support respond back? I brought up a pretty major issue with them back on Tuesday and responses from them have been pretty lackluster/non-existent. I've even stayed up EVERY night so far waiting for their emails (since I'm aware they're based in Hong Kong)

[zenith forge]

it might take up to 3 business days.

[patent crater]

It has been 4 business days at this point 😅

Guess just more waiting huh

[zenith forge]

as far as i know, they mention about holiday from new year until 3rd of january, but it's also written that customer support will remain on duty.

what kind of way you tried to contact CS? by email or helpshift?

[patent crater]

Their al.cs email

[sinful yoke]

no helpshift

[zenith forge]

[patent crater]

So email was the best way to contact them right?

[zenith forge]

oh yeah, just backreading, the helpshift are inaccessible.

[sinful yoke]

recommended form to communicate with them is using the ingame help form

but email will always be accessible and is always active

[patent crater]

Yeah, I would try the ingame method but the issue is that my account was hacked and has since been banned "for safety", according to customer support after I reported it to them via email

[sinful yoke]

then yes, email is there for you

[patent crater]

Just been trying to get it back and have sent them everything related to verification of identity and ownership of account - just haven't been getting a lot of responses back, that's all

Just a whole lot of apologizing for making me wait and telling me to be patient

[sinful yoke]

there may be a sudden pour of inquiries

it is saturday in china so it has technically been 3 business days since you sent in a ticket

[patent crater]

Yeaaaahhhh..

[patent crater]

@sinful yoke What hours are they usually in office?

Or, active

[compact anvil]

so my operation siren is bugged. I cleared out everything in the Northwest Passage A, but the game doesn't give me any stars and i can leave and come back with out any use of action points. The enemies are gone nothing to kill and it's stuck so i can't move on to the Northwest Passage B

@sinful yoke ^^^^

[calm saddle]

this is day 3 in a row where i cannot connect to azur lane over cellular data. What should I do to remedy this?

and i know my cellular data is working because i just used it to post this

and havent had any problems with it for the duration of this hiccup

[compact anvil]

did you try delete and reinstall?

[calm saddle]

i will as my next but that’s usually my last resort, and also since it works perfectly over wifi, when i do have to play over cell data it’s a lot shorter spurts so i end up forgetting lol

[silver birch]

is there a way to turn down the resolution so my phone doesnt die as much

[patent crater]

30 FPS option (instead of 60) in Settings
But if you're already on 30, then I don't think there's anything that can be done

[calm saddle]

i just deleted azur lane and redownloaded and still having the same issue with cellular data

the funny part is, is that i downloaded it and did the entire in game update over cellular

[tropic mortar]

does this not load for anyone else?

[snow salmon]

My main fleet doesnt fully load at B2
I recently just deleted the paintings file then used the fix assets thing
Only my boss fleet is affected by this and my mob fleet is fully functional

[carmine hedge]

Hey, this morning I started to get "unknown error 1" did something break on my end?

[static badger]

How do I turn off Hiryuu META notices in chat?

[twin scaffold]

Hello. I have a question regarding account recovery. Do they ask you for any proof of purchases? I just want to make sure incase if I do need to recover my acc someday.

[carmine hedge]

login to your binds on the left

[carmine hedge]

as of right now, you cant.

[carmine hedge]

from what ive seen, yes.

Something is down?

Can't check now, reinstalling the game on slowest WiFi known to man.

nothing is down on AL since i can login perfectly

all you have to do is login to whatever you binded your account (yostar, facebook, twitter)

[sinful yoke]

@split cradle please, #bot-spam

[carmine hedge]

Ok, Thanks!

[carmine hedge]

no probs

[strange hare]

can someone help me?
I'm trying to use bluestacks(1st time using) to play AL, but I'm using an older version cus I have a mod of sorts that lets me use bluestacks even if my pc doesn't have virtualization on it.
lmao
so I tried logging in with my yostar account but I still don't see my account in sandy server, and I don't wanna login completely cause I'm scared that it might do something to my account if I do lol. So am I missing something? Or should I just not use this?

also, is this the right channel to post something like this?

[median needle]

@strange hare
yes, it's the right channel. if it's a fresh install you're using, you won't see the icon next to the server in the list as your device (emulator) doesn't have any local data for the game. if you've bound your account to twitter, FB, or YAS (your email), you can login at the title screen and select the server you were playing on.

[strange hare]

oh. but will the game accept the modded emulator or will my account get banned or smt? cus apparently its an older version and the game might detect the mod as a bad thing idk just wanna make sure its 100% safe for my account

[viral summit]

I have encountered a system error when doing guild contribution. I have restarted the game but still seeing this error. Are there any fix for this? Problem fixed

[silk parcel]

hello, i beat Boss on Hard Mode Map and game dont want to exit the map. i tried to retreat, enter another map, go to commision, nothing helps...

[hollow python]

I Have Encounter System Error in Commission and The Game Is Keep Disconnecting I try to Restart my Wifi Modem but the Problem still Remain

[final sparrow]

Heyo. I played Azur Lane back in 2018 though I am trying to login now but i am having no luck. I can't recall if I bounded my account though I have tried to connect to what I have available but I can't seem to get through. My IGN was ProSup I believe. This game was really special to me back then and any support in recovering my account would be greatly appreciated.

Edit: I was on the washington server I believe

[sturdy hearth]

are the servers ok. I keep getting Disconnected from the game and my internet is fine.

[placid storm]

yup, the servers are fine

[lime crow]

want to ask, why everytime I open gear tech lab my game always freeze. is it because my device or is this was a bug? before the KMS event everything was ok

[lost eagle]

Excuse me i seem to lost my account that i bind on my email

How do i ask for help ?

[zenith forge]

try to contact CS and provide them with your account information.

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[zenith forge]

have you tried to repair your gamefiles?

[lost eagle]

Does this mean they're processing my account ?

Tbh I can't give much detail since i last logged in either 1/2 years ago
All i remember is i played on avrora

[zenith forge]

yes, wait for for another reply.

[lost eagle]

Okay thank you very much
Hope it'll come soon ...

[zenith forge]

yeah, goodluck on your account, hope it gets recovered.

[vital pumice]

Dear support, I report an unbeatable obstacle in Operation siren. Properly a place, that was supposed to be lvl2 corrosion. You can see on screenshot the map, and the boss that is lvl104! My strongest ship is lvl100, I have only 2 of them, most of the ships between lvl80-90, how I beat this then? Not to mention I can't leave map and I can't collect ashes coordinates elsewhere. This needs to be fixed!!!

[lyric lodge]

I've reported them;
https://trello.com/c/ysvNpDVQ/1705-investigate-siren-broken
but nothing done as of yet. Looking back, I probably also should have mentioned the 94 boss in the 64 story, 104 boss in 74 story and 124 boss for the 94 story (ironically the chapter 3 "simon say" puzzles do not seem to offer such newbietrap bosses). Sorry to say, these things are just the worst design decision ever.

Trello

Investigate Siren - broken

User Info: 137185344
System Info: Samsung Galaxy A51. Android 10
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Medium issue that noticeably affects the game experience but can be ignored (e.g., animations not playing correctly)
How to Reproduce: After finishing Ch 1, 2 and 3 you'll unlock "Invest...

Labels

Medium, Android

[rotund bobcat]

I have an issue. I'm not sure if it's a bug or a phone issue though... so that's why I'm posting it here. Whenever I play azur lane everytime it causes my home button, back arrow, and tabs button to stop working on my phone entirely. And it only does this for Azur Lane and no other app. Anyone else have this issue?

The way I have to fix it is with restarting my phone if I want to stop playing the game and do other things.

I'm not sure how others might reproduce it because it may be an issue on my phone's end.

[shut lodge]

is it possible to unbind yostar email on your account?

i dont use that email anymore

[mighty flame]

I finished a hard mode stage and it didn't retreat me. im stuck in the stage even when i manually retreat

[silk parcel]

another player with same problem ._.

[hexed sequoia]

Is there a ghost notification bug with the guilds right now? I can't find the source of my exclamation mark

[winged fractal]

Hello! I send [e-mail] and mail no send. I want to untie my Twitter account

[dim monolith]

can i get help unbinding my yo star account so i can bind my old data to it?

[dusty jacinth]

Excuse me I lost my account that I blinded to my Facebook account is there a way to get it back?

[astral flame]

Ships are not exhibited including their own

[dusty jacinth]

Nvm I was in a different server xD oooooof sorry xD

[astral flame]

The video shows an error with the deployment of the fleet, not a single ship is displayed. Constant downloads also appeared.

[sinful yoke]

have you tried restarting the app?

[median needle]

@strange hare i'm not 100% sure on this, but the game checks if the game files themselves have been changed. ie, a nude mod. instead of what system the game is played on. if you really want to though, you can reinstall the game and try playing with a new account and see if it gets banned because of the modded emulator. and just to be safe, i'd suggest googling if your pc can enable virtualization. how to activate it in the bios differs a bit from from gpu to gpu afaik.

[astral flame]

@sinful yoke if you mean me then i have already rebooted the device

[sinful yoke]

yes I mean you

can you try doing a file repair in ingame settings/at the title screen in the top right corner with the gear icon?

[astral flame]

Am I doing the right thing?

[sinful yoke]

yes

[astral flame]

@sinful yoke the error was not corrected

the mistake that was in the video repeated

[cedar swift]

my game crashed during this opsi stage and now im completely stuck at this screen , relaunching reinstalling and data repair did nothing, I cant skip or get past this text prompt whenever I open opsi

[peak cove]

how do i fix this?

[silk kite]

Hi guys. I got a new email so I wanted to know how to unbind my old yostar account. I tried to log into the yostar website but they said no such account existed. But in game it's said that My account is linked to the yostar. I don't understand please help it's cause I will be getting a new phone soon and I don't wanna lose my progress

and when i try to click on the yostar account button it doesnt do anything

[sinful yoke]

please contact customer support to unbind your yostar account

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[silk kite]

thx

[worldly ocean]

Hello I am unable to contribute to the guild by exchanging, all I get is this error message while trying. I have restarted and relogged.

[carmine hedge]

it fixes itself in a few hours

[worldly ocean]

ah ok

[carmine hedge]

to fix this, remove all the ships that u have currently deployed, add 2 of any of your own ships that were not deployed, then start the stage. Then back out of the stage and you can re-add what u want and it should run

[lost eagle]

Nvm im in tyvm

[astral flame]

[zealous zinc]

Just downloaded the game on android and I can't get past the loading screen. Loading bar is full but nothing is happening. Been waiting for an hour. There is also no indicator that it is downloading anything.

[livid spoke]

does anyone face this problem when trying to get into guild ops? restarted my game countless times already, and my guild members are already sending in their second fleet and i haven't even got to send out my first

[open kettle]

i need help , i cant unbind my yostar account and i forgot my id pass