tech-support

[slim charm]

log in in the title screen, left side

[carmine hedge]

Thank you !

[slim charm]

ur welcome

[wicked oyster]

is anyone else stuck with loading when trying to look at the Missions tab of Activity Ranking in the guild?

tested and it's kicked me out to the title screen for Server Maintanence after a period of time, getting screenshots now

[teal gale]

So my account is bound to facebook and I can play on Nox, but when trying to log into facebook account in IOS, it couldn't process. Any ideas?

[wicked oyster]

I checked with a friend, and he has the same problem

[teal dock]

I clear everything on the map now I can’t move on to next stage

[rose lark]

How do I remove a Twitter account from my azur account that doesn’t exist

[lyric lodge]

If theres no movement all map you missed something. Check if theres not more loot on top.

[remote shadow]

Hello - I stopped playing the game early this year but never uninstalled it, at least as far as I can remember. I've logged back in and my account seems to be gone? I've swapped between Facebook, Twitter and Yostar logins but can't find it anywhere.

Any way for me to track it down? I do have a transaction history with the shop, if that helps.

[vagrant shadow]

Is there anyway to see if you have a Yostar account, I need to recover it but I don't know where I have it.

[teal dock]

I think I got everything on the map and kill everyone even the boss now map is empty

I hope there like leave the mission so I can reply or go to next stage cause now I am stuck on this mission

[regal cliff]

Any idea on minimal\recommended specs for playing in AL on mobile? For example realme C3 3gb RAM\64gb, will it run AL fine?

[somber herald]

No translation here

[regal cliff]

also is there any list of supported devices?

[sinful yoke]

there is no list

[regal cliff]

Atleast where can i expect "you cannot install on your device" message? Iirc there was core update that restricted OS on both apple and android products

[sinful yoke]

that kind of message would appear in either the google play store or the app store

[thin compass]

is there any way to buy oil with coins

or smthng

[rain creek]

Is it possible to use ships for Challenge Mode that are also deployed in Operation Siren? Because atm I can't select them for the challenge but I also don't want to give up on my formation in OpSi

[cedar blaze]

what i can do whit this error?

[half path]

You’d need to reinstall the game.

[terse shale]

Cant clear siren stronghold - teleporter remains blocked even after game restart and clearing all trash nodes

[cedar blaze]

Hello reinstall the game and then place my login details but my progress has restarted, I have already logged my yostar account but all my data was restarted, what can I do to recover them?

sorry to bother I already solved it I only changed the server without me noticing, sorry for the inconvenience

[long mason]

Hello, I've been trying to get into the game but keep getting this? I've disconnected and reconnected my data, and opened and closed the game multiple times. Help,,,?

[primal heron]

new wild bug appears. I need some help pls

[lilac hemlock]

Is this normal? No mission available after clearing all available sections and unable to get into the next stage.

[slender summit]

https://cdn.discordapp.com/attachments/661650052003004427/792259128776589312/Screenshot_20201226_021320_com.YoStarEN.AzurLane.jpg
https://cdn.discordapp.com/attachments/661650052003004427/792259129036111892/Screenshot_20201226_021342_com.YoStarEN.AzurLane.jpg
So I've cleared all of the sectors from ch1 and I can't get in Liverpool
I was told in #gameplay-help to check the sector of Liverpool and not the port itself
https://cdn.discordapp.com/attachments/460645783021289472/792264266609590293/Screenshot_20201226_023442_com.YoStarEN.AzurLane.jpg
but still can't get in
My fleets are in NY port btw if it's something related to that

[pastel escarp]

I can't get the star for some reason.

[open flint]

Hey something similar happened to me. And there were some hidden traps that I had to willingly activate for it to give me the spoils and complete the map.

One of my guildmembers is having this issue. He already tried several troubleshooting options. The only thing he has not tried is reinstalling.

[eager lark]

Any1 else had this problem?

Cant donate to guild

[acoustic drift]

so i have been trying to restore my account data because a mishap with twitter. They just restored me my moms azur lane account. I dont know why, what do i say

im at a lost for words

[sinful yoke]

it sure sounds like it was some very complicated issue

[acoustic drift]

help

[sinful yoke]

theres not much I can do with that amount of information

you know your username, uid, and server?

[acoustic drift]

i dont know my original accounts uid

i know the username and server

[sinful yoke]

is this an issue with contacting customer support for account recovery or is it a problem on twitter's end?

[acoustic drift]

i deactivated my twitter account and forgot to rreactivate it. it was the only thing i synced my data to

i sent them some receipt from google. my mom bought me some gems cuz i was good with my grades. the receipt email went to my email. i dont know

also if it helps the name of the account in trying to recover is eeeooof and the server is washington

[sinful yoke]

can you send me the emails from you and CS? it might help me better understand what happened here so I can help you form a better way to communicate the issue to them, DM is fine

[acoustic drift]

ok

[fathom scarab]

can azurlane add a new option for lower/decreases planes flying during airstrike, kinda hard to play at chapter 13 ,very lag

[vagrant ridge]

Here I am, coming to post a screenshot with "System error: 4, Not ready yet" when trying to contribute to guild today but... I see there's plenty of people with that issue so I'll just report it and skip the screenshot.

[sinful yoke]

dont need either

[flint schooner]

error

[sullen solstice]

Hello, I just finished everything in a siren stronghold but the portal isn't activating. I was interrupted by the hiryuu max coordinates prompt just after I killed the final boss.

Already tried to relog and closer/open the game.

[carmine hedge]

probably the most popular report within this channel

[long mason]

Hello, I've been having "network errors" and "connection to server lost" issues for the whole day now. I've been using data and I know it works because I can open other games and use this app, but reinstalling/opening and closing the game just doesn't work. Is there a way to fix this? The game was working fine yesterday on both WiFi and data.

[tough idol]

Stuck on a final Siren boss in the Stronghold. three of my fleets are basically staying on the boss and I can't move or do anything, I can't attack or move or do anything and any press results in a "Can't escape" message.
I feel like, it's because third fleet can't move anywhere from the boss due to the way being blocked by my other two fleets and the teleporter.
Literally can't do anything, basically.

[quasi cove]

Is it normal that the game just randomly crashes or is that already a known issue

[tough idol]

Ok, ignore, the above message, it seems game restart helped.

[plush frigate]

me too randomly crashes and got problem when loading docks (especially when choosing enchant-able ships) ios14.3

[digital juniper]

How do I get rid of this warning?

I can't collect any reward from the guild although I have completed the mission and donated resources for almost 2 days already

Ok nevermind I solved it by repairing the game lol

[inland tendon]

Hello people, I keep getting network error and connection lost messages, on my phone (android and data connection) and emulator (Nox under android 5). I tried repair on both, but nothing. I might add the game worked correctly on both supports until approx 2h ago. Is someone got the same problem and did find a fix? Thanks!

[toxic mauve]

how to return the account?

I'm dumb so I didn't bind it to anything

[wicked sparrow]

I had a similar error when building ships

[carmine hedge]

How do I delete server account data from my device? Do I have to unbind my apple account or is it not possible to delete?

[delicate arch]

Anyone here that can help me

[compact relic]

hi i have a porblem with the game
i stuck by a mission on a sirene mission
i can not more skip the stroy text and return to world map too
i have made a 10sec video if you see want i mean
can here uploaded pls?

[compact relic]

ok 20min not anwser to me here my video

[abstract flume]

Hi I can’t open Azur Lane because when the game finish loading the screen always goes black and the app closes. Can someone please help me

[ember fractal]

How do you remove the lock on locked characters if you don’t know your password? I don’t even remember putting in a password, and now I can’t unlock a lot of stuff

[compact relic]

i mean the support are in vacation

[snow orchid]

What should I do when the teleporter is blocked from all sides?

https://puu.sh/H1ajf/d9214395e3.png

[polar geyser]

Boys, i forgot my secondary password.. how in the world do i reset it? I can't fucking unlock my prinz eugen dupes

[sinful yoke]

contact customer support and they’ll reset it for you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[polar geyser]

I shot em an email

[woven frigate]

Anyone know how to download Azur lane from blue stacks and if it’s worth it and safe?

[west patio]

Hello, is this a bug? Or did I miss sth?

Context : I (a guild officer, not a leader) was told to do the easiest guild operation by my leader due to the lack of active members.

We did all the missions except the last one, and suddenly that notification appeared since 12 hours ago.

Already restarted the game

[odd hatch]

siren stronghold is unplayable for me despite having few problems everywhere else including corrosion level 6 areas

i'm getting 1 frame every 10 seconds in this stronghold

[cold topaz]

i have the same issue and i can't get out of the stage or anything did you quit the stage more than one time?

[odd hatch]

this is actually unplayable lmao

never seen a game this poorly optimized before

i may have to quit until this gets fixed

unbelievably frustrating

[carmine hedge]

well, all was fine before OS least in my opinion and i could actually play with minimal lag but now i cant play without massive lag spikes lol

[sinful yoke]

have you guys tried reinstalling the game?

[heady heath]

Returning player trying to hop back into the game after uninstalling it, I can't seem to access my old account despite using the same email for verification I had my digital receipts sent to in the past.

[sinful yoke]

are you having an issue where you are sent to the tutorial or your email isnt working for YAS?

[heady heath]

Sent to the tutorial with no "Your Character" marker when I try to check the server list beforehand.

[sinful yoke]

try logging into all servers

[heady heath]

Gotcha.

Lexington worked, thanks.

[odd hatch]

i tried reinstalling and it did nothing

game is just terribly laggy

ever exercises are terrible now

since the update

game is basically broken

[sinful yoke]

what is your uid, device type, and your OS version?

[odd hatch]

269998584, bluestacks on windows 10

i have an old samsung phone i used to play on as well for about a year and about 1 month ago it started experiencing crashes in screen transitions and loading screens

and that phone can't do operation siren at all

just crashes immediately

game has just been getting progressively laggier and bogged down and now it's terrible]

[willow turret]

How

I realize that Im missing the Begin 2-3

Halp

[outer herald]

Which event is that?

[placid storm]

chapter 2 of operation siren

[sinful yoke]

well it sounds like the samsung is just a hardware issue and not a game issue, but bluestacks emulates an android so if you can please find the information as to which android device its emulating and the OS version on it @odd hatch

[sinful yoke]

contact customer support and they will unlock the memory for you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[willow turret]

@sinful yoke

[left heron]

Is it known bug?

[sinful yoke]

you need to contact customer support through the 2 forms of contact Z23 posted above, please do not ping the CS staff

[willow turret]

Oh sorry

[green cargo]

Hello, i have a problem where i cant login the game...

This is that it showed, i try to rin fix, but it did not work....

[tranquil bluff]

Can't do guild daily provisions

[sinful yoke]

relog in with your binds

[green cargo]

Oh, its worked, thankss

[sturdy sundial]

Hi, is there a way to retrieve my account if I forgot to bind it?

[austere robin]

Is there anyway to retrieve an account with unbind/ forgotten email plus Unknown UID? but we do have the name and server.

It is my friend's account. And want to be a returning player

Ohh. It is Koby and I Mutual Friend.

[sinful yoke]

contact customer support for account recovery

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[lunar mountain]

if the guild started an operation

clicking on the operations tab

should bring up that flow chart of battles yea?

met some error that keeps saying i have insufficient participants but I am unable to set up any fleets in the first place

[pine coral]

Operation siren portal is not working

• Map: 100% siren stronghold
• All sirens are killed
• Noticed that the portal is not working so I decided to kill off the remaining nodes
• After killing all the nodes, the portal is still not accessible

[upper iris]

Anyone else find something that works for them to fix this? Other people in my guild have contributed today so it's not affecting every person. Another user above said it worked after they repaired the game, but I tried that and it didn't fix the error. Happening on both my phone and Bluestacks.
System error: 4:Not Ready Yet,

[regal cliff]

Battle screen is locked into 16:9 aspect right? No 20:9 support?

[smoky radish]

in addition i have other guild interaction not working
(for action report the bottom three rewards were ones i got before joining the guild but i was able to accept 3 others from yesterday and only have trouble accepting the reward for today)

[jagged phoenix]

after a certain amount of time played (mostly after 30 minutes) the game is shutting itself down without any reason, only happened yet while playing the operation. It's happening since the latest hotfix iirc. I know there is no help for this atm, just wanted to report it and if anyone else is having this by any chance

[hard field]

I have the same problem

Basically yesterday I left the guild, created my own one immediately after, but since then that message keep pops up and cannot do any operation

But the members of my guild can

I even tried to wait 24 hours, but the problem persists

[sand mantle]

Having an issue with trying to fight guild boss, i looked through the known bugs and didn’t see it.

Not sure how (excuse my ignorance) or if i should submit?

[hard field]

Could it be that my previous guild operation fleet got stuck in the previous guild? So that's why I cannot do it?

[smoky radish]

actually that's a good theory

because i also left a guild a few days ago

maybe the timer allowing you to participate in guild operations is still tied to the previous guild you were in

[hard field]

And the variable did't reset

So it count that you still have fleet dispatched

[hard field]

I reported the bug with all the steps hoping they can fix it fast

[upper iris]

The bug with not being able to submit System error: 4:Not Ready Yet, has suddenly resolved itself for me. I didn't really do anything out of the ordinary, just after a couple hours I noticed the options for what I can submit had changed and it let me submit.

[real geode]

sorry if this was asked a ton of time already but
anyone getting errors when they try to start up an op in guild ?

[reef gazelle]

@outer badge any ideas? ^

[outer badge]

[reef gazelle]

i wish there was an error list

[wide siren]

Anyone else got the game running at less than 1fps?

[ashen raptor]

I need help in recovering my account. The support bot stopped responding and the Yostar support website says my Yostar account does not exist

My account was linked to facebook

[stiff dune]

did you delete your facebook?

also is there any way for me to play al in pc when my country doesnt have al in play store

i downloaded from qooapp in my phone

but due to certain circumstances i cant access my phone now

[wintry dune]

you can use an emulator like bluestacks

[slim geyser]

Hi i have a problem with my mark 3 bulin, it won’t show up when I try to limit break shinano, does anyone know how to deal with this ? I made sure the parameters were good (bc my bulin is lvl 3 and not 1) ..

[pearl ginkgo]

I think you should click the lock button on the top right

[stiff dune]

bluestacks google play doesnt have it because my country's google play originally does not have al

[lyric lodge]

@slim geyser Check your hard fleets for equipped bulin

[slim geyser]

Not in them

[wintry dune]

you can get the qooapp or al apk, and import it to bluestacks

[stiff dune]

yeah im trying that now

but i get an error

[slim geyser]

@lyric lodge do I go to #bug-reports report ? Or

[wintry dune]

idk how to fix that, but if you dont find a way to fix it, try another emulator, noxplayer is also good

[slim geyser]

I’ll dm Belfast I guess

[lyric lodge]

Really make sure its not in one, since I've heard a lot of people telling me its not in their HM fleet just to find it on 1-1 or so

[ashen raptor]

no, its still present

[slim geyser]

Ohh ok thx Hassat ! I found it burried in 4-4 for some reason..

3-4* HM

Is it problematic if I sent the form ?

I did it before your answer ..

Oops

[livid flint]

I keep trying to login and i keep getting an “network error” and for the past 2 days while playing i keep loosing connection. I play on avrora

[tall charm]

Can I change the server keeping what I have? (between amagi and sandy)

[spring grotto]

You cannot, sorry to say

[tall charm]

:c

[elfin jackal]

there are still no server transfers? any plans to add it

[lilac marlin]

Hi, I've tried clearing [103] Northwest Passage C twice to reach Northwest Passage A and didn't clear.

Not only that, but even after defeating all the enemies in the area (more than 20 enemies) I noticed that those victories weren't being counted towards my exploration progress

[lyric lodge]

Yeah, obscured zone (and probably Abyssal) doesn't count towards progress. I hope that's a bug.

[violet minnow]

Greetings, I was sent here to find some help recovering my account.

would there be anyone who could help me?

[carmine hedge]

I'd suggest scrolling up to what the Z23 bot states, which is visit the help site or email the support one.
I've been trying to recover my account that was linked to a deleted facebook and have been waiting on further responses after having confirmed it was mine. The bot mentions it might take a while due to high load, so my impatience is a little relieved by that.

[lament wasp]

Hi I been stuck on tis error since yesterday any way to fix it?

[carmine hedge]

@violet minnow if you havnt already just click on the message i replyed to and it will take you to where you need to be

[violet minnow]

thank you @carmine hedge

[carmine hedge]

all goods

[merry reef]

So I logged on to Azur Lane earlier and then it says that my account has been frozen.
Can anyone help me?

[sinful yoke]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[merry reef]

Will do, thank you

[hollow ridge]

Can anyone help me I am trying to click on "Return to map" option but whenever I click on it my game basically stuck. I restarted my game 5 times still the same result

Because of this neither can I call my fleet back nor can I progress more

[gleaming rock]

Just curious, I haven’t done these two today, but I did yesterday. I am wondering, is this some kind of glitch? Since I just got on for a daily log in, which somehow didn’t reset these two.

[formal mesa]

Probably it resets on the next day with the same time you did. I got the same issue as well.

[golden wolf]

system error:1: input invalid
anyone getting this in OP. siren, trying to move one of my 4 fleets but no matter where I click it won't move and that error shows, sometimes I can fix it by moving out of the map and back in, but this time even a game reboot and nothing, i kinda...need that fleet, onyl one right now that isnt crippled, currently its also sitting on a mysterious merchant square upon map start but a few other times it wasnt sitting on anything

[ashen raptor]

Havent played the game in a year and got this, cant collect anything anymore that includes oil

[golden wolf]

^a you went over your fuel cap, you just need to burn it out to collect fuel, that's normal
edit:miss tagged because I cant tag the guy above me

[carmine hedge]

n oworries i have the same problem. you simply went past your oil cap and as mDS64 you merely have to burn it all till you can. since i dont play much im always past my oil cap and cant collect comms with oil nor the mail stuff lol

[cedar crater]

Haven’t been able to log in for a while due to network error

[flint linden]

Is there a notification bug for the guild tab in AL?

[cerulean kraken]

Does anyone else have issues getting Azur Lane to play nice with their headset whilst playing via Nox?

Because the sound suddenly stops for me when trying to log in and it's been doing that for the past hour. 😐

[calm jasper]

Hello, i accidentally bought coins using my gems and i want to get my gems back

[raven ermine]

wondering if this is a known & reported bug yet https://cdn.discordapp.com/attachments/788443174715785246/793178182387761172/unknown.png

https://cdn.discordapp.com/attachments/788443174715785246/793178264293081118/unknown.png

before and after engage

[abstract flume]

Hey can someone help me whenever I try to login into Azur Lane the screen just turns black and the game closes

[lyric lodge]

@raven ermine No, that has not been reported yet

[slim crag]

Hey, so whenever I try to unbind my account from twitter it says "Unable to unbind the account:100213". Anyone know what I should do?

[primal harness]

Hello to any devs

I have just redownloaded the game. I signed with my Twitter account tbay was bonded in 2019. My save is gone it seems. Any help would be appreciated

[carmine hedge]

/techsupport

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

@slim crag ^ they should be able to help

[carmine hedge]

iirc i dont think they can refund gems.

[sinful yoke]

please try logging into all servers first and if you have your UID somewhere can you send it?

[graceful monolith]

I need to contract. I pay for monthly items but it cost dubble

[hearty anvil]

Not really a technical support issue, but i suppose this is the most reasonable place to put this question, i accidentally just bought a 3rd tactical class slot on accident while trying click on a finished one (was distracted), is there any way to "undo" this purchase? I know how limited gems are in this game and i just burned 500 on accident for something i'm never going to use, someone said i can ask but it'd be a long shot, so i was just wondering if this was possible?

[sinful yoke]

unfortunately there is no way to refund the gems

[hearty anvil]

i see

thanks anyway

[sinful yoke]

please contact customer support and itunes/google play regarding this
al customer support's contact information is posted above by Z23

[sinful yoke]

I believe in october you asked the same question and did get a response, it will be the same response

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[rose lark]

oh also I want to connect my account from my phone to bluestacks but when I tried to use my Yostar account it didnt do anything

like it said the code was correct and my email i used is what the account is

[sinful yoke]

customer support will remove the twitter account from your azur lane account as long as you contact them with the right details

[rose lark]

okay thank you

but what about the yostar account? it just brought me to the first tutorial battle with eugen/bismarck

even though it said the code was correct

[sinful yoke]

are you logging into the right server?

[rose lark]

lemme check

ayy there we go

i'll go contact support about the twitter now

im not being sent the password reset email

[sinful yoke]

to contact customer support just press the red button that says Contact Us, no account needed just an email

[rose lark]

when i click the link it sends me to the login page

[sinful yoke]

sounds like we need to update the link then

rather it seems the helpshift may have been locked or something

contact them through the email and just be sure to provide your uid, username, server, and also the name of the twitter account

[rose lark]

Okie

[carmine hedge]

I transferred my account to a different device but I ended up losing all my progress (I don't remember exactly what level I was at but I was around 40 50) as well as all the items/characters I had

Would it be better to contact support than to ask here ?

[sinful yoke]

are you logging into the right server?

[golden wolf]

Did you choose the correct server?

I wiped my device and chose the wrong server and boy that was scary

[carmine hedge]

I'm sure I am :( all though I can recheck

[primal harness]

Servers are still down so I can't get an ID

Can one not get the association between a Twitter linked account?

[cerulean kraken]

I've been trying since yesterday to get Nox Player and Azur Lane to play nice. Azur Lane won't play sound. At all. Can someone give me a hand?

[sturdy hearth]

Im getting unknown error-1

[thin viper]

I got stuck on this screen, had to close the game.

[abstract folio]

Same dude

[muted vapor]

^same

was just about to post that

[abstract folio]

Did it count?

Havent open it

[surreal hawk]

@thin viper can you login back?

[thin viper]

Well the boss disappeared and I got some loot.

[cedar yew]

My Enterprise (lvl 120, fully maxed, etc.) doesn't earn experience anymore, even when other level 120 ships in the same fleet do. I've removed her and swapped her back in but that also didn't seem to fix it. Is there a cap on how much XP a ship can earn/contribute to school after getting to lvl 120?

[surreal hawk]

3 million xp

[spring grotto]

They can only hold up to 3 mil

After that 3 mil, they won't receive anymore EXP. But it will still count for PR

[muted vapor]

boss got defeated and loot is collectable from the menu place, after restart, just lil bit eeh.

[surreal hawk]

#gameplay-help

[kindred trail]

My game keeps crashing it’s been like this since last week I can’t stay no longer than 2 minutes. Should I reinstall?

[carmine hedge]

@surreal hawk @sturdy hearth from what ive seen have you logged into your binds?

[sturdy hearth]

its fixed now. It just fixed itself

[jovial crow]

uhmm ... help?

[vast quartz]

@jovial crow is your filter turned on?

[radiant mason]

can't purchase gems, "Payment backend response - payment failed:200220"

[kind frost]

What does unknown error 1 mean

[jovial crow]

it was on somehow

also i have another issue

it happens with both Azur Lane and Arknights (but arknights will copy in there too) but everytime it goes to background and then i open again it restarts the game

even if i try to do split screen it restarts

[carmine hedge]

i think it means your not logged in to your binds or smth

relog

going off by what ive seen mods say

[dull lynx]

Help, i cant log in

[surreal hawk]

Yes i have

Oh you mean the buttons?

The twitter facebook yostar?

[dull lynx]

No, i ment it shows here when i press to start

[cobalt blade]

Gor through unknown error 1 by clicking on twitter and scrolling down to authorize app. I have AL linked with twitter so idk if you're not linked

[surreal hawk]

Dammit I uninstalled my game coz I thought something got corrupted

I bought gems too

[dull lynx]

Im already set, i have been playing for months, this is the first time i saw this

[carmine hedge]

yea those

[surreal hawk]

Havent yet

But too late now I uninstalled

Reinstalling is such a pain

[carmine hedge]

reinstall and relog with your binds make sure your on the right server too

[surreal hawk]

2gb at playstore and another 1.5gb ingame

And that doesnt include the voices

[primal harness]

yeah my account that i linked to twitter is just gone , it keeps starting a new game

[fresh ruin]

i have an issue with purchase, and when i tried to get into the helpdesk, somehow it said that my yostar account does not exist?

when my game account is clearly bound to a yostar (and a facebook)

[worthy halo]

Anyone know how to fix this?
https://gyazo.com/c46c591117292465ed18f5560060b37d

[torn holly]

#tech-support message same

[dull lynx]

I fixed my problem, all i have to do was to either pick twitter, facebook, or yostar and relogin

[vast cave]

How do I recover my account?

[unkempt cedar]

A little bug, i can't leave

[dusky crane]

Same here

[oblique mauve]

Halp lol

*Was trying to finish guild boss and this screen appears.

[spring grotto]

Restart the app. It's a known bug

[thick stratus]

Hello, I purchased at least 2 packs os 15k coins but instead I got an error code and loss 900 gems

[spring grotto]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact customer support for your lost items

[thick stratus]

Oky thank you

[spring grotto]

[velvet ibex]

I can't seem to access the event maps, I assume that's not a feature

tapping the event from this screen does nothing

[thick stratus]

Even tho I have a yesterday account I cant access the helpshift

I'll try the email then

[patent ridge]

Ah no what happened?

Infinite loading

[kindred trail]

Reinstalled my game and I still keep crashing

I literally cannot play

[fallen kelp]

Um is this where I go for a linking account issue?

[patent ridge]

That's weird

I relogin

That happens again as soon as i try to tap on anything

[fallen kelp]

Basically I got my Azur lane account linked to a suspended Twitter account

I can't unlink it

Nor can I get Facebook to link up

Should I deactivate the Twitter account?

[kindred trail]

Is there anything I can do to stop my game from crashing? Ever since last week it has been crashing non stop.

The game is literally unplayable.

[chrome totem]

i'm stuck in the guild fight

and for some reason the name is in japanese or something

[gritty frigate]

game crashes every couple minutes for me aswell

[chrome totem]

oh same ?

[wicked nexus]

Occured for first time

XD

[candid wraith]

Oh that happened to you too?

Anyway I went here for this

https://cdn.discordapp.com/attachments/793384020388872233/793522776422088704/Screenshot_20201230-005055.jpg

Visit what?

[spring grotto]

#known-bugs

[fallen kelp]

So about that linking account issue

[spring grotto]

If the Twitter account is suspended, you will need to contact customer support for them to help you get it unlinked

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for support

[fallen kelp]

Understood

Thank you

[topaz olive]

i just bought a lucky bag but got an error so i didn’t receive it. Anyone know how I can get my money back or actually get the lucky bag?

[spring grotto]

Is it in your in game mailbox at all?

[fallen kelp]

Guess I'll just email them

[topaz olive]

no i didnt get it

its not in my mailbox

i just tried again and it worked but now i have payed for two

[spring grotto]

Gotcha. Go ahead and contact customer support as well then. Their contact info is in the bot message above

[topaz olive]

and only got one

[spring grotto]

and let them know your issue

[topaz olive]

cool thanks

[hard field]

Same, it's been a few days already and I still cannot join any operations

[dapper bramble]

Are we suppose to have access to B stages today? The whole B stage story is not translated for me.

[celest ibex]

can't claim rewards from guild operations and so i can't do any other operations, it's been like this since day 2

[hollow ridge]

what the hell?

when i proceed to the next B map it shows everything in Chinese

[spring grotto]

Bc that part of the event isn't supposed to be accessible yet. Hence why it's still un-TL'd. Itll be fixed here soon

[hollow ridge]

aha

now when i open B1 again getting same chinese transcription

ah yes i forgot

24 hours waiting isnt it?

[dapper bramble]

Will the progress we make in B/D stages be saved ?

[fringe minnow]

cant seem to move on to Liverpool port in operation siren

[vestal palm]

Stuck on loading screen, the internet works fine.

Update stopped somewhere on 300, ever since then it just get stuck on loading screen.

[kindred trail]

Can anyone help me my game keeps on crashing I can’t stay longer than two minutes it started last week with the update and I literally cannot play the game.

[vestal palm]

Great, nobody go to tech support.

All the mods are probably at general looking out for people who send Lewds and ban them from discord chat.

[spring grotto]

@kindred trail What device are you using?
@vestal palm Sorry to tell ya, but mods are just that. Moderators for the Discord. Not all of us are privy in tech support and the similar. That's not why we're hired on.
But either way, for your issue: it seems client side as no one else seems to not have any same issue. If you don't mind, try restarting your device if you haven't yet and also try a free VPN if that doesn't solve it

[kindred trail]

Ios

[spring grotto]

What kind of iOS device specifically?

[kindred trail]

iOS 7 plus

[spring grotto]

Gotcha. Hm...what steps have you tried to solve it?

[kindred trail]

I’ve reinstalled the game and cleared up my storage

[vestal palm]

@spring grotto Ok Thank you, only like the 3rd time i got an answer on my reports

[fringe minnow]

@spring grotto do u know how to solve my issue??

[calm jasper]

My phone screen just turned black after i press 'sort' option in dock

[fringe minnow]

happened since the start of op siren and still cant pass

[calm jasper]

The bgm was still playing, and when i clicked around, i can hear the sfx sound click

[spring grotto]

It seems like you haven't captured the locations surrounding Liverpool yet?

[fringe minnow]

all of the area surrounding liverpool are locked

[spring grotto]

Gotcha. It might be a device issue but that'd be odd for your device since you should have 3GB of RAM. Can you try getting a recording of it crashing w/ log mode open?

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[spring grotto]

steps to open log mode

[kindred trail]

Alrighty

[spring grotto]

Understood. Please do contact customer support then. They should ideally be able to look into the issue on your account and help get it solved for you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for support

[fringe minnow]

can i dm u?

i hv a ton of pics maybe im doing something wrong

@spring grotto

[spring grotto]

Unfortunately I will be stepping away from my desk for a good bit here. So you can, but it'd be a while before I'm able to respond

[fringe minnow]

oh sure

[kindred trail]

I’m trying to open the log mode but it’s not doing it

I’m doing the same as in the video

Most of the time it’ll crash before I can even try

[upper shuttle]

Hi, it's now months that azur lane don't work, I have Vodafone 4G and the only way to play the game is using a VPN.
Can someone help me?

[devout vault]

I tried hard mode and the loading bar is stuck on 99.23%

[calm jasper]

Something was wrong with the dialogue here

[ember tundra]

Uhm, not sure where I’m supposed to show this, but Prinz Heinrich’s All-Out Assault description is displayed in mandarin

[potent gate]

Stuck in this screen after doing the guild battle today.

[flat topaz]

The whole dialogue is for me as well. maybe it's still not translated

after A3 in the event

[sterile nebula]

same here, got some screenshots

[flat topaz]

Wait send that over on bug reports, coz I think that's where you're supposed to send it @sterile nebula

[sterile nebula]

ah ok

[calm jasper]

This was already covered in known bugs

[kindred trail]

@spring grotto yeah every time I record with it the recording stops when it crashes

[spring grotto]

Hm....dang. Okay, go ahead and contact customer support then and let them know your issue. And please be sure to include all your device information (such as iOS version, specific device, etc) and let them know the details of the crash as much as possible

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for support

[kindred trail]

Thanks

[white vessel]

is this okay?

[lyric lodge]

If rebooting wont fix try asset repair

[white vessel]

reboot is enough ty

[slender summit]

still broken

[stiff dune]

ive updated everything but my new skins still have no voice

i rebooted and checked it again

but still the same

[lyric lodge]

Which skins. Some do not have VO.

[stiff dune]

belfast japanese outfit

[marble yacht]

Idk if this is a tech support thing or just a bug but I'm level 98 and just suddenly got the introduction thing that tells me I've unlocked second fleet???

[stiff dune]

lmao

[carmine hedge]

I wonder why I'm getting this even though there's no update in Play Store. About to go check Qooapp. I had to restart 2 times and I had to download more files.

[random birch]

So I was clearing C2, and right after i beat the boss of the stage right before screen with rewards i got notification that game is outdated and it restarted immediately. And in conclusion i got no rewards whatsoever and no star on the level for defeating flagship, even tho I obviously defeated it, how else I could get 34%

[carmine hedge]

Yeah, I just had that happen a few minutes ago. About to check for updates or repair the download to stop this.

[lyric lodge]

@random birch Reboot the game and it'll show the star. I got that so many times on my old crashy tablet. You will also have gotten the rewards.

@carmine hedge It's hotfixes. Operation Siren got like... 8 of them in 2 days.

[bleak plover]

Hello guys the game says network error is that me or the game?

I have a good internet though

OK done Iam in now 😁👍

[ivory tiger]

so. I've just did the payment for lucky bag 2021. My money has gone, but there's no lucky bag...

[vast quartz]

@ivory tiger Try checking mail box

[ivory tiger]

did it already

usually it comes in a blink of an eye

that's UNlucky box...

[solemn stream]

Are there any info on why Stage B-1 to B-3 are not there.I did them before the hotfixes ans now it s gone ?

[lyric lodge]

They are supposed to be unlocked tomorrow. They fixed that. It was a bug.

[solemn stream]

Probably because everything was in Chinese.thank you

[velvet turret]

This is the third major patch that I can’t log in for several hours post patching. It happened with Muse event that lasted literally a full day, it happened again with the last patch for Guild 2.0, and it’s happening now with this patch. I don’t understand what the hell is going wrong but it constantly sticks me in this load loop

I’ve posted about this multiple times and I’ve never had any kind of reply on it either

[dusky belfry]

The game is saying that my google play card balance is 0 and not letting me buy anything even though my account says I have 60$ on it

[velvet turret]

It’s not like I can verify file integrity or anything either because the Home Screen doesn’t even show up

[ivory tiger]

Okay, my money are gone and I didn't get lucky bag on my in-game mail at all. Who should I contact to get it or refund payment?

[vast quartz]

@ivory tiger Please send an email to [e-mail], our support staff will take care of it

[wide siren]

Ops is literally unplayable on phone. The large siren stronghold maps is too laggy just moving around.

[paper igloo]

Unable to join operation seem to be the only one in the guild

[spark trench]

is there a way to download azur lane on chrombook

if there is how to do it

[sinful yoke]

ive seen multiple users say they play on chromebook but I dont know how they play if its not with an emulator

[spark trench]

who plays maybe i can ask them

[sinful yoke]

nor is a chromebook exactly meant to run the game

unfortunately I dont know off the top of my head

you may want to check reddit or even ask #al-general for that information

[spark trench]

o kay thanks

[cold topaz]

so i've been stuck in this map in operation siren since 3 days ago and i want to know if this is something they're going to fix or if there is anything i can do to continue with the game since this is locking me from any progression in op siren

[sinful yoke]

unfortunately I cant open that file on mobile

[slender summit]

I'm on PC so I can, that line is repeating over and over again

that's Manu's issue

I'm still wondering what's up with my issue
saw someone else has it but only one person

I hoped that it'd be fixed with this patch but nope

[cold topaz]

there is another person who reported here with the same issue

[sinful yoke]

I believe its been reported and is in #known-bugs

[cold topaz]

i've already sent a bug form to belfast bot but i dont know if we'll get any response soon

[sinful yoke]

I will go deny it then

that is the one that was accepted so nevermind

[slender summit]

Oh my issue is now in the known bugs part

Not being able to get in Liverpool even though all the NY zone is cleared

[deft ginkgo]

I'm having a strange issue, I tried to purchase gems and it said failed payment, yet I was charged for the gems without receiving them. i've tried restarting my game, checking my mail, haven't received my gems. /techsupport

[chilly dove]

ive had this problem twice before, just contact yostar customer support and theyll need a receipt and other info about ur account and theyll add the missing gems

[deft ginkgo]

How do I go about contacting them? I'm assuming their website?

[chilly dove]

i believe this is their email for that: [e-mail]

[deft ginkgo]

Since I was charged via the Google Play store, couldn't I just request a refund via that instead? Or do I have to go straight to Yostar?
Alternatively, I could just force a chargeback. But would that get my account banned?

[chilly dove]

1. i have an iphone so im not sure if its the same, but i tried contacting the apple itunes store first, they said thats an internal issue and id have to contact yostar directly
2. id stay away from doing a chargeback, would probably cause unnecessary problems, email yostar and im sure they can solve the problem for you, their email is on their twitter profile

[deft ginkgo]

Alrighty, thank you. I've emailed them and already received a responce asking for all the things you mentioned, and sent them the information they need.
Thank you for giving me the email, made this smooth for me. 🙂

[sinful yoke]

in the future if you need their email again you can find it using this command

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[deft ginkgo]

Ohh nice! thank you, i wasnt sure how to input that the first time and got nervous, just sent everything at once

[pearl epoch]

how to recover an binded account??

[gritty light]

Hello, I recently installed Azur Lane on a new phone but it won't load, when I opened it for the first time it asked for storage permissions (which I allowed), then showed the Yostar logo and after it faded away, it shows a black screen with borders and does nothing. I've left it open for a while, reinstalled it, tried to install it through QooApp and APKpure and it still does the same.

I am on Android 10 btw

[sinful yoke]

can you try using a vpn to open the game?

[gritty light]

Yeah, it still gives me a black screen

[limber pasture]

Does anyone know if the guild mission weekly gets completed before someone gets to play do they still get a chance at completing the guild quest?

[shut lodge]

If i make a purchase, and it says payment pending does that mean it didnt go through and i have to wait?

[carmine hedge]

hey i just purchanced something ingame but it was an error, is there a way that i can get a refund?

[carmine hedge]

if no one answered, i just downloaded straight from google play

[dire fossil]

Any one who do you know how to fix Unknown error: -1 while login in AL Game?

[sinful yoke]

relog into one of your binds on the left side of the title screen

[dire fossil]

I'll try

Thanks you it's working now @sinful yoke

[sacred lichen]

AL keeps crashing on my galaxy tab A

[sinful yoke]

what OS version is your device?

[sacred lichen]

Android 10

[jovial crow]

my game always restart when i put in background because discord or anything else and then when i select it (not the icon)

[rich void]

what is this mission requirement? i tried both main campaign and OS and still doesnt go up

[tardy arch]

Hiryuu meta is in your fleet right?

[rich void]

yes

[jovial crow]

damn that looks totally different for what im used to see in docks and PR lab

[wicked nexus]

Does anybody experience game just blacking out?

[muted atlas]

so, when i minimize for a while and back to the game. this is happen.

i tried to click the pause button, but nothing happen

[frigid fable]

Is azur lane drains batt much faster than before? Happened after the guild update

[carmine hedge]

with how big shit is now im not suprised it would

[calm jasper]

Azur lane keep turning into black screen, usually happens everytime i'm in dock

[light flame]

I'm having issues logging in, I haven't played in roughly haft a month, tried logging back in today and I'm being put back at the very beginning of the game.

[sinful yoke]

are you logging into the right server? @light flame

[light flame]

Oh I didn’t know that! Thank you so much!

[craggy zealot]

I can't purchase any gem, help

[floral crown]

what might've caused this? since my friend can do em i assume its something to do with myself, rather than a bug

[remote hollow]

will Azur lane run on a samsung galaxy m21 or a21s?
I have an old iphone 6 and it just crashes as soon as i open it

[wraith wind]

I’ve purchased the $19.99 gems and have been waiting for 30 minutes and no gems.

[keen basin]

Yes, I do too.

[junior moth]

Hiryuu meta main screen 2 and main screen 3 voice volume so low especially main screen 2 at begining to half and main screen 3 just beggining los volume voice

[wraith wind]

Been waiting for more than 1 hour now. How long does it take?

[low hull]

Since, well quite some time actually, about 4 months? I seem to be having a lot more connection issues than before then. No matter if I'm on wifi or 4G.
Basically if I minimise the game on my phone, and reopen it, it struggles a lot with updating the session. Sometimes it has to reconnect 5 times before it actually works, sometimes it doesn't sync up properly I'm "connected" but I can't finish commissions for example.
To fix it, I can try to log out and log back in, but that often leads to "Network Error" and the same connection issues. Logging in works 100% of the time, but after that it starts going wrong.
It always works if I restart the game though.

Cleared cache, verified data, nope nope

[wraith wind]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

i thought you get what you payed for almost instantly?

[wraith wind]

I didn't get it but yet I still got charged for it.

[shut lodge]

The same thing happened to me, where i got charged and didn't get gems

i contacted support in-game

[wraith wind]

I've contacted them as well.

[uncut osprey]

Why couldn't I buy the Kashino pad?

[spring grotto]

It sold out

[uncut osprey]

TF

ok, thanks.

[worn bane]

i have an issue

i used the andriod apk file, i just updated the game (since last played was 6months ago)

now i have black screen on the azurlane app

i tried uninstalling and reinstalling the app, and reinstalling the apk file, nothing seems to work

i check on apkpure, that they have apk and xapk/obb

i used the apk, is it the right version?

[worn bane]

nm, fixed

i had to use the xpak file instead of the apk for bluestacks

i just realised it when the apk file was only in Mb, while the xapk was in Gb

[lofty barn]

hey guys why after i clear a event map, i am unable to click anything else, the only way to fix is to restart the app. anyone can help?

[vestal tiger]

Hey, is there anything that can be done to solve the issue of AL crashing, freezing or blackscreening? i am lucky if i can do a single battle without restarting the game. it is that way since the operation siren update. im playing on a samsung note 3 and before that update all was working fine.

[spark trench]

OMG I THINK ITS WORKING THANK YOU

[opal nebula]

same problem as diver, can play everything else fine without crashes except op siren mode

[vestal tiger]

i have those problems on normal battles as well :/

[small anvil]

same problem as Yuki Judai and others, can't join the operations.

[carmine hedge]

/techsupport

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

i'm not sure if this is an issue with the game or octopus, but when running the game with octopus i don't get any sound (OS: android x86 8.1r5 K49, with libhoudini, running on virtualbox 6.1.8 with hardware virtualization enabled), if this isn't the right place to ask for this @ me and i will delete this, if you have a solution, please @ me as well

Edit: Turns out octopus isn't the issue, it's libhoudini

[chilly geode]

Does anyone know how i can contact the support team? Im in need of help with accounts

I sent an email to the al.cs one and after sending my in game information like UID server etc. I have not received an email for 4 hours since that time. So i was wondering if i could get some help here?

[lyric lodge]

Support generally responds in about 2 business days. 4h is way too short.

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[chilly geode]

okay thanks for your information.

[last escarp]

Hey guys, anyone else experiencing an issue with guilds in the logistics tab? I can' exchange anything. It keeps saying : System Error 4: Not Ready

[uncut osprey]

https://cdn.discordapp.com/attachments/468804420801527810/793888746100490260/Screenshot_20201230-120938_Azur_Lane.png

[uncut osprey]

Samme

[last escarp]

😦

[vestal vault]

I had the issue until 2 patches ago, I still have an issue where i can't participate in guild ops like @small anvil

[last escarp]

Yeah, i have that sometimes as well. Damn, this sucks lol

[desert patrol]

Anyone still not seeing missions in operation siren when going into a port?

[opaque pelican]

Having a problem trying to do event when I click sortie Nothing happens and I cant get into event map. Did asset repair found nothing

[obtuse sage]

Guys i bought 5 Random Gear golden BPs from the OPS Dock (think it was 500 tokens) and i got 0 of those BPs, they just vanished with my tokens, what i do?

[cold sphinx]

how to fix this?

[craggy zealot]

Same here

[cold topaz]

how can i add another image to my (already approved) trello submission?

i was asked to provide log mode images but i dont know where i should upload them

[uneven oxide]

The game keeps softlocking on almost every battle, there a fix or just close and restart?

[uncut osprey]

Any fix for the System Error 4: Not ready yet?

I tried on my phone and my PC

no luck, same result

Is it some server issue?

Please ping me if there is a way to fix it

[white vessel]

Translation error?

That's on D2 bossfight

[lyric lodge]

Log into your bind on the left there

[unkempt valley]

Im experiencing this error. Cant logging in since yesterday update

Ok i'll try

[opaque pelican]

Cannot Sortie for event.

[tawdry abyss]

System Error 4: Not ready yet... guild logistic

[patent hemlock]

Got the same error

[sinful yoke]

try the same solution

[unkempt valley]

Successfully log in. Thanks 😄 😄 😄

[carmine hedge]

all goods buddy

[cold topaz]

ok again how can i add another image to my already approved trello submission?

[dire mural]

I am trying to login AL JP server via Twitter, but whenever I select Twitter it leads me to a black screen and after a few seconds brings me back to the previous screen I was just on. It's an endless loop. I am using BlueStacks to run the game. I've tried downloading the game from QooApp, and also tried downloading directly from the Google Play Store. Is there any known fix?

[timber sonnet]

How do I delete my Yostar account? My Yostar account is [e-mail]. That account is also linked to my Facebook account as well. My UID is 202295356.

[sinful yoke]

you need to contact customer support to remove your yostar account from your profile

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[lunar mountain]

unable to participate/insufficient thing, when I don't have the ability to field any fleets in the first place

[quaint raven]

https://cdn.discordapp.com/attachments/528197562998718474/794117416355495947/Screenshot_2020-12-31-18-38-34-27_41be58ba4732ca6a1097a3b2524cd3ac.jpg

game is borken

idk what to do at this point

[carmine hedge]

ahahahaha

[carmine hedge]

/techsupport

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

Ummm is this event really only till new years day. if so thats only given us 5 days and that isn't enough time considering it takes a lot longer to get 10k points and do all the daily raids and other stuff

nvm

[lyric lodge]

Ehm, the 13th. What says new years day?

[mellow zephyr]

Anyone else having trouble entering the app? I get stuck on "searching for update"

[surreal zenith]

I would like to know why I could not join guild activities

[scenic glacier]

One message removed from a suspended account.

[carmine hedge]

Can anyone explain why the dialogue cannot be skipped or pressed? I have restared the game either and the result stayed the same

[elder copper]

I tried to craft this into a rare crate and got dis

[west wagon]

Hello, i bought a new phone and installed azur lane, then it disconnected me because it said that i was already logged in on another device already, so i disconnected my twitter account from all current sessions at the moment.

Next, i reopened the game on the new phone and it was already linked with my twitter account, i tried to disconnect it out of curiosity but it gives me error 100something

Basically, what i am asking is: is it normal that it doesn't let me disconnect?

Ah, by the way, i did a total factory reset on the old phone before doing everything with the new phone.

[carmine hedge]

Basically, what i am asking is: is it normal that it doesn't let me disconnect?
No

[west wagon]

Could it be that i should have disconnected manually my twitter account on the old phone before doing the reset?

[carmine hedge]

It can be, try it

[west wagon]

Try what? Everything on the old phone is gone.

[carmine hedge]

Try to disconnect Twitter

Sorry, i never used Twitter

[west wagon]

Ah the exact error is "unable to unbind the account 100213"

I just went back to check

Not that i really want to unbind it, i just wanted to know if it's normal.

I don't desire to lose my progress.

[carmine hedge]

It is not normal, as far as i know

[vagrant nebula]

Cannot go to the exit portal, tried to clear everything and still nothing

[carmine hedge]

What the? Try to restart it

[cursive path]

can't participate in Guild Ops, always getting "Insufficent number of participants", restart didn't help. Neither a different device

[noble wyvern]

is anyone else having an issue on bluestacks playing azur lane where the background for Prinz Heinrich's new years skin in the generic port background and not the new years background?

guess not lmao

[rugged kiln]

Having the same "Insufficient number of participants" error with the Guild Ops as others I've seen here.
Hopefully we'll see a fix soon, feels bad not being able to contribute.

[carmine hedge]

Having trouble transfer my account from my android to my new iPhone

[carmine hedge]

Happy New Year to all the staff at manjuu and yostar!

Is it possible for you guys to compress the audio files?
It's taking a lot of storage thanks for the help!

[timber sonnet]

How do I contact customer support?

[olive sluice]

Hello, i wanna report i've been getting that submarine fleet button apearing every time i finish an exercise

[carmine hedge]

/techsupport

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[tawny geyser]

is anyone else having all their CV damage nerfed hard?

[lyric lodge]

Damage isn't nerfed, post display is just... wrong. #known-bugs

[keen basin]

Boss don't appear in the event phase...

[tawny geyser]

then why are the HP bars not going down?

[sacred lichen]

AL keeps crashing on my galaxy tab A, i reinstalled the game and it seems even worse now

[glacial iris]

my game opens stays open for a while after it restarts

It started after today's att

[tawdry lake]

it's just a need to restart the game

[hearty ginkgo]

How do you unlink a yostar account?

[sinful yoke]

contact customer support, they will unlink it for you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[hearty ginkgo]

Awesome, thank you

[sinful yoke]

be sure to include your username, server, and UID when contacting them

[hearty ginkgo]

Oh I tried going to that site but don't know the password, and when I do "forgot password" it doesn't send me a link

[sinful yoke]

please use the email listed

[hearty ginkgo]

Oh sorry, I should have read the whole thing, thanks for the help

[still barn]

bruh

when ever the ex boss launches the full screen attack the frame rate drop so much its impossible to dodge

[fresh lagoon]

Hi guys, i'm new here!
First of all, happy new year (dunno what time is it where you are 🙃 )!

Now, I'm sorry, but I have a question:
I tried to report a gem purchase problem (I paid, but did't receive gems) using the "contact us" section of the app.
My question is: does the support receive the report from that section of the app? And, usually, how much time is needed to resolve the problem?

[sinful yoke]

generally a response takes 1-3 business days, but things might be a little slower due to the holidays

[fresh lagoon]

Ok, good to know! Thanks for the quick reply!

Do you think it is better to not buy anything else until the problem is solved?
I was planning to buy one of the new year packs too

[sinful yoke]

its safe to buy things while theyre still getting to your purchase issue

[fresh lagoon]

Perfect! Thank you!

[light tapir]

hey so what are some reccomended settings for bluestacks because my pc and wifi are fine yet my game runs unresosonably slow so if anyone could help me out with this it would be greatly appresiated

[olive sluice]

Hey im having this issue

[verbal wolf]

Um basically I just finished the operation siren tutorial and I conducted reconnaissance for the first time and now both of my fleets are stuck and can’t move.

I’ve tried relogging and redownloading the game but it hasn’t fixed it

And every time I leave this screen and come back it takes me back through the tutorial on how to conduct reconnaissance

@sinful yoke

[verbal wolf]

I’ve just tried repair as well and it didn’t do anything

[drowsy depot]

I'm having the same issue....lol

[severe frost]

Soo I am trying to login my acc and it stops whenever im at the main screen like idk what's the problem?? I tried the repair asset button and it just send me back to the PlayStore :l sooo I thought ok maybe if I delete the game and install it again it will reset somehow but it just didn't go ): some time later I created a new acc to see if it's only my acc or the game and in the other acc it's playing really well, it is only my acc so I really don't know what to do now ._.

[wicked nexus]

help me. im an old player whos trying to re login my old account but it wont let me. it keeps saying verification failed

[left heron]

Known bug?

[digital juniper]

How does the Hiryuu META Boss timer work? It says 24h but today I woke up and the boss dissappeared even though I slept for 10h only. Maybe it got reset because of daily reset? But if that's the case, isn't the timer completely useless?

[covert quiver]

Guys.. I'm new here and i need a bit help :( hope you guys can support me

[digital juniper]

Depends on what you need

if it's about the game itself try gameplay help chat

[covert quiver]

Its about binding account

I have binded with a yostar account a few months ago

To bind that yostar account i need a google account

And i lost that google account

[sinful yoke]

you do not need a google acount to create a yostar account

just an email address

[covert quiver]

Yes

And now i need to bind with anothers

Because old one is not stable anymorr

Then i contact [e-mail]

I provide much info as i could

[unborn ember]

how to get that one story that isn't unlocked. finished story 1 week ago. just remembered to ask about it

[covert quiver]

Then they ask me to provide the days game releasing and my old purchase

My account i mean

I've played azur more than a half year and i can't remember that and also those old purchase one my old google account

The lost one

And the reject to help me because i can't provide those receipts

What should i do now

I can log to the game

But i can't getting any support even though I give much info as i could

[unborn ember]

just unbind the old email and bind to new email

ouh you can't

[covert quiver]

i did touch the yostar

And nothing happen

I can give you everything i can if you can help me

[unborn ember]

welp for now you can bind using fb or twitter i guess, until you can unbind the old email

[unborn ember]

i can't help to unbind the acc since i'm not a staff

how you lost your google acc?

[covert quiver]

I wake up

In the morning

And lost it

Just don't know how

I didn't do anything

Google staff seems need much thing than i expect

And now back to Yostar

They ask for those receipts

They ask me to provide by asking google staff about My LOST ACCOUNT

i can give you the whole conversation

[sinful yoke]

have you told them that you cannot give them these receipts because you lost access toyour google account?

receipts are used for account owner verification

[covert quiver]

I did

And they still askinf for that

[sinful yoke]

they want you to recover your google account

[covert quiver]

I lost it already

And now

To recover need the email but that the strange email

It got hacked i think

[unborn ember]

how you lost it? can't login?

[covert quiver]

Can't login

Password changed

I'm not changing that

I'm also not telling anyone

[sinful yoke]

and google has not been able to help you recover your account?

[covert quiver]

They won't if i can't provide the email that my old google account binding with

U know you can just say without evidence

I just stranger email

[sinful yoke]

try contacting customer support again and tell them that your google play was hacked and google cannot recover it, they should look for ownership confirmation a different way

[covert quiver]

The result gonna be the same i think

I don't understand

Why they asking for the reciepts

If I'm not paying what they gonna ask..

I can log to the game and say everything i can

[unborn ember]

because they afraid someone random just steal the acc and want to unbind from the original owner

[sinful yoke]

if you havent bought anything they will know on their end and ask for different form of confirmation

because they know your account has a recharge in it, they are asking for that information

[unborn ember]

btw @sinful yoke you know any way to fix this?

[covert quiver]

I can remember the last purchase

Already provide

Its 19.99$

I'm using those gems to buy bismarck skin

[sinful yoke]

contact customer support and they will unlock the memory for you
be sure to give them your UID, username, and server @unborn ember

[unborn ember]

alright. thanks

[sinful yoke]

receipts consist of an order ID and transaction ID, not just the details of what you bought unfortunately

[covert quiver]

Why i can't see my purchase and create account date on the game..

I can log to the game right now

But i have no idea how to provide my paying bills

Maybe in the future my hacked google gonna back and unbind my FB ACCOUNT

And i lost it

[sinful yoke]

that has to be done through google play, which is why theyre being persistent on asking for your information

[covert quiver]

Unbind FB need one step

But can't unbind the yostar

[sinful yoke]

facebook is a third party system, yostar accounts are not

[covert quiver]

Seems like i lost my account..

[unborn ember]

just curious. if i bought gems using my mobile number credit and they sent message to my number. does that counts as receipts?

[sinful yoke]

yes that counts

we've had other users come in and use their text receipt with no issue

[covert quiver]

I can show

The failed one

And seems like they don't accept

@sinful yoke

Is there any other way to unbind

[rough viper]

Is it normal to purchase something then get an error,no receipt, and nothing else

[covert quiver]

If i unbind and delete my account gonna be deleted ?

[ornate mural]

Hey guys, I misclicked and bought 3000 coins for 100 gems, can I undo the transaction?

[covert quiver]

If i bought something right now will they help me ? @sinful yoke

[unborn ember]

i'm wondering about that too. how if buy something then use that receipt. will that work

[covert quiver]

I can pay for that but i don't know i pay much on the games and i don't want to lose this ACCOUNT

[sinful yoke]

I believe of you were to purchase something on a new google play account they may be able to help if you provide the receipt, unfortunately I dont know for sure

if you can, please update me if it works, I'd love to be able to offer this to others

[sinful yoke]

[covert quiver]

Seems like i have to mess with google staff again

[covert quiver]

If i have the bill code how can i use it @sinful yoke

[cerulean geyser]

Has anyone noticed that carriers are doing almost no damage in the Meta fights right now

?

[elder vapor]

Known bug

[unborn ember]

also it just bug at end screen. doesn't affect in fight damage

[unborn ember]

if i be you. i'll buy some gems. wait for several days. then contact them using another email. idk if it'll works

[carmine hedge]

how to fix ISP block?

[covert quiver]

I was doing that one right now buying 3 1$ everyday

[unborn ember]

make sure you buy using way that will send you receipt that you can screenshot

[lyric crane]

the gems isn't came in. But i got the receipt in email. Need it asap plz

[rough viper]

I bought the lucky bag and all I got was an error message and no receipt

Didn’t get anything either

[carmine hedge]

Bruh

[fringe cargo]

Eveeything went downhill in AL ever since the patch yesterday

[plain salmon]

I bought Lucky Bag this morning, payment was successful, receiving said Lucky Bag was not.

[eager ridge]

How do I access the Guild Shop? It disappeared with the start of the event

[lyric lodge]

Just scroll left. Hotfix readded the arrow for me.

[eager ridge]

Thanks

[kind brook]

she still keeps mentioning her old lines even though she has new ones for her retrofit if this isn’t a bug please let me know.

[lyric lodge]

@carmine hedge Any of the ships on commission?

[edgy mauve]

thing middle of the screen doesnt go

its looks near to second torpido

and its always at here

[sharp sorrel]

hi everyone

i once posted here about having a problem about getting me account back

and i checked my fb is there is still the information that i binded my acc

and i found that I should have my old acc

so i found this ''Your user ID is:
2227888094096512''

[drowsy depot]

Anyone else having language problems in just agram?

[smoky willow]

Yes me too

I am playing en version

[drowsy depot]

This is the second time I get this

[cobalt sky]

Me too

[cedar crater]

Does anyone else get a network error when they try enter the game

This is the second time it’s happened to me

Can’t play the gaem

[olive sluice]

Now what?

I keep getting untranslated text, can i fix or do i have to wait for a patch?

[drowsy inlet]

Getting this msg tried: Restarting game, unistalling and installing. ANy help appreciated

[tired hemlock]

How I can delete mission from ports in siren operation?

[somber musk]

Playing on EN, some are not translated

[tired hemlock]

I mean mission which I take but can't complete so it won't take place.

[sacred haven]

Is there a way to move my account from one server to another? I don't want to restart my progress and my friends are on a different server.

[placid storm]

sadly, no

[stiff dune]

why are my posts chinese?

[plain oasis]

Getting this message when I try to enhance any ship

[unborn ember]

Try restarting the game

[plain oasis]

Already did that a few times

[cedar lynx]

I'm running into that too

[lyric lodge]

Probably the same reason people get "in op siren" when retiring, somehow some of these girls get locked incorrectly.

[vestal vector]

Can someone help me with something about my account?

[sinful yoke]

whats the issue?

[vestal vector]

i'm trying to log in to my account by facebook but i cant

[sinful yoke]

what happens when you try?

[vestal vector]

it enters to a new account

and i'm sure that i bound it

[sinful yoke]

are you logging into the right server?

[vestal vector]

yes

its avrora

[sinful yoke]

can you try logging into all servers?

[vestal vector]

ok

sec

2-Avrora 1-Lexington 3-Amagi

my account is level 66

@sinful yoke

[sinful yoke]

do you have the UID of your account?

[vestal vector]

i think so

i'm not sure if it is

1679056998891303

[sinful yoke]

is that the ID for the facebook bind?

[vestal vector]

yes

[vestal vector]

Finally

After 30 minutes searching

I found it

@sinful yoke

[sinful yoke]

oh great

/checkbind 69814842

[carmine hedge]

Bridal Z23

Bind Status

Twitter

:no:

Facebook

:no:

YoStar Account System

:no:

Jan 2, 2021, 12:59 AM

[vestal vector]

oh?

[sinful yoke]

it seems if you did bind, you may have done it incorrectly

[vestal vector]

maybe when i tried to enter recently

i changed it

[sinful yoke]

fortunately, you can contact customer support for account recovery, they will help you get your account back

[vestal vector]

but i'm sure i did it

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[vestal vector]

i tried to contact with the support

but they dont answer

[sinful yoke]

they take 1-3 business days to respond

when did you email them?

[vestal vector]

oh ok

today

[lyric lodge]

yo-star, not yo.star

[sinful yoke]

yes, it is [e-mail]

please send a new email to them asking for account recovery, be sure to include information like your username, UID, and server

[vestal vector]

okay

k, thx :)

[snow sentinel]

Been seeing this every time. I haven't used a sub fleet.

[craggy zealot]

I want to buy gem but all I got is this

[gaunt heath]

#bug-reports message

[unique coral]

Is there any way to make my al less laggy? My game freezes for about 1 sec every time I push a button.

[carmine hedge]

@gaunt heath can be caused by you using someone else's support ship

[upbeat pumice]

The gameplay help chat is too fast and I'm basically getting ignored there so I'll ask here
Is there some way to bypass this without typing in? Whenever I tap the field to type it closes the menu as if I tapped out of it or hit cancel

Maybe this is a bug but I can't do it on phone anymore and I haven't checked on pc bc I don't have bluestacks

[gaunt heath]

@carmine hedge read the topic and list with failed attempts. i already tried swapping those out

[gaunt heath]

Currently it seems hopeless so Ill just wait things out. I think previously using the enemy sub that's now unavailable broke it entirely and may even break boss battle in future guild operations. I haven't done any attempts on the current boss so far.

[sacred ivy]

Blank face

[restive egret]

I found a bug in game. Cv/Cvl can't do dmg in scroll board how can they get MVP. Azur lane staff please look and fix it.

[warm raven]

I think theres a bug in where if your fleets are next to the boss and you lose, you can't escape in stronghold

Tried moving one of my fleets but keeps saying can't escape.

Got it working by restarting

[restive egret]

@warm raven easy way to fix by yourself is switch your fleet to Richelieu move her down and switch to ur nagato they will be able to esc

[placid storm]

your currently-engaged fleet needs one free space beside the boss for it to be able to retreat

[warm raven]

It wouldnt let me originally because the fleet fighting the boss lost and couldnt be placed anywhere

Tried switching between my fleets and kept saying cant escape. Once I restarted I was able to move them.

[unborn ember]

there's no way to bypass that. and why you want to dissemble that equipment

[upbeat pumice]

Because I already have enough for 2 fleets

[crystal scroll]

I am getting this problem as well.

[crystal scroll]

Does anyone have any idea what is going on with google play?

[sinful yoke]

google play? that screenshot is itunes

[carmine hedge]

damn what is wrong with the game

[ionic apex]

Have an issue where the dialogue isn't displaying properly on suzustuki's skin. Been a constant and have tried restarting the game a few times to no avail.

[full swallow]

/help

[carmine hedge]

❌ | You have DMs disabled, I couldn't send you the commands in DMs.

[full swallow]

/help

[carmine hedge]

📥 | The list of commands you have access to has been sent to your DMs.

[full swallow]

/wiki Suruga

[carmine hedge]

Bridal Z23

Azur Lane Wiki

Multiple results found

https://azurlane.koumakan.jp/Suruga
https://azurlane.koumakan.jp/Suruga/Quotes
https://azurlane.koumakan.jp/Suruga/Gallery

Jan 2, 2021, 9:41 AM

[full swallow]

Oops, wrong place

[flat gazelle]

Hi there , am i in a right channel for account recovery issues?

/techsupport

[sinful yoke]

yes

did you bind your account/recall binding it?

[flat gazelle]

I checked all 3 ways, no binding there and i remember only a server and a nickname. Any chance?

[low perch]

Uhm, is there a way I can get the boss to appear, without having to redo the entire map?

[flat gazelle]

My account should be there as the nickname is taken so i am just asking you to check out if i am right and tell me if i can recover it. Thanks in advance

[viral venture]

yo after siren patch my game just freeze after 10 min of playing and have lag for 10 sec every click i do . i click attack and atk is after few sec i click dorm and dorm open after 10-20 sec like wtf i bought gems to working game and you destroy it? reinstall dnt helped and restart help only for few mins

[lyric lodge]

Reboot the game (though you prob. did by now)

[low perch]

yeah, i tried that, but it didn't do anything...

[woeful mulch]

Guys, I got a strange phenomenon that occurs over 2 days now :
-WHen I went on Sirene Ops, the operation is there, like everything is normal. BUT, when I select anything, like my zones or even hiryuu meta boss or others, my game is loading infinitely (I stayed over 15min~). FYI : My connexion is great I guess, ~234mb. My phone is a redmi note pro 8. I don't think is even connexion or phone problem
-When I'm doing another thing, like checking my ships, upgrading gears, finishing quest, doing some campaign mobs. I had NO PROBLEM. It's like that only sirene ops is buged.

Do someone know what happened to my azur lane? And what should I do then? Delete then Install? Recheck my files?...

Thanks, ;_; I'm litteraly cring rn

[hollow pendant]

is this a bug??? 😂

*insert harry potter music

[carmine hedge]

its known