tech-support

[carmine hedge]

Ok then let me know what happened

[round wasp]

now the game freeze

[carmine hedge]

Oh great, get Inter-Kun

[round wasp]

let's me try to log with Twitter account

hopefully it not just kick me in the game but give me a select server screen

[carmine hedge]

try that or try to get customer service

[round wasp]

after wrestling with Twitter, I'm in

[carmine hedge]

Finally

[carmine hedge]

Finally

[fierce pike]

Hello, I wanna change my Yostar Bind Account, can anybody help me, cause I cant unbind my actual account

[spring grotto]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

you will need to contact customer support for them to help you unbind it

@fierce pike

[latent silo]

Hello.I lost my second password, may I restore it?

[spring grotto]

You will need to contact customer support for them to help reset it for you

Their contact info is in the bot message a little bit above

[latent silo]

Okay, thank you so much

[mossy fox]

I can't log in

[outer herald]

Did you check your internet connection at all?

[mossy fox]

My internet is good

I still can't log in

[mossy fox]

Ok it's fine now I've just changed device

[autumn island]

Help please

[mossy fox]

Restart it

Or check for updates

[autumn island]

Thanks its running now

[carmine hedge]

I've got an issue in regards to currency.

[novel cloak]

Greetings guys, what if i accidentally clicked on paying 50 gems on 1200 oil, but i didn't mean it???? :(
Can i get them back?

PS: fk! Why isn't there option to disable notifications like this?

[lyric lodge]

Sadly not... made the same mistake a long time ago 😦

[novel cloak]

Thx

Good bye world

[zealous herald]

I can't get verification code. What happen

Help me

[vapid imp]

is there a 1.1gb update?

[keen cape]

hey just wondering if this is a new bug or something but my Odin isn’t getting XP and it’s slowing down my FDG %

[placid storm]

She already reached the 3M xp cap

[tight heart]

There's a bug in azur lane, wich, when im playing, the game restarts out of nowhere, and brings me to the normal screen to log in.

This is happening to me, and i saw a video on youtube discussing about it

id like to report this bug

It's actually kinda annoying

the screen goes black

and gets to the start again

keeps restarting and restarting

[lyric lodge]

Device? It used to do that on my old very not supported tablet, rarely on bluestacks and never ever happened yet on my new phone.

[tight heart]

I use a supported MOTO G4

and it's restarting

it keeps doing that

[carmine hedge]

broo i just thought it crashed at restarted when that happened lmao

[paper fiber]

how can you get the role Crismon axis

[spring grotto]

#bot-spam in the pins

[paper fiber]

what should i write then

/ and then ?

[spring grotto]

No prob. It's just /role Crimson Axis

[paper fiber]

never mind thanks

[spring grotto]

[paper fiber]

[sullen helm]

Hello, Can someone tell me where I can get some help with a weird twitter (that I DIDN'T) bound to my account?

[lofty bay]

Please help me

I have a problem, where my Facebook account was hacked, can I log in to Azur Lane's account other than via Facebook? and my account only concerns one platform, namely facebook

[carmine hedge]

twitter.

[marble pagoda]

Hi! I bought some gems and it deducted from my credit card, but it's not showing in game. What should I do? Thanks 😄

[carmine hedge]

reload? pretty common thing to do when something fks up

[marble pagoda]

did that, also did the "buy again but don't buy" thing

[carmine hedge]

huh.

cant help you more than that. im just your average guy scrolling the internet

[sinful yoke]

please contact customer support and they will get the missing items to you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[marble pagoda]

Thanks!!

[sullen helm]

Thanks

[tight heart]

I Don't know why it's happening to mine

It's kinda weird

and not playable sometimes

[tame siren]

Both to the 1st construction and the last one (the one that is still in construction and as an added bug, I can't quick finish it...)

I'll try resetting my game if that helps

The reset fixed itself, fortunately. Just pointing this bug out though

[final prawn]

hello, I bought the new commander support pack 3, and the transaction was just delayed, but Azur Lane seems to decide it failed, but I got charged for it

[spring grotto]

The Mikasa rerun? There is no event to archive. Mikasa is just a building event. No event stages or anything of the sort

[halcyon ruin]

won't let me in

solved it took a few minutes for whatever reason

[feral gazelle]

Hello, I bought the game on steam, but when I press to play it seems to be running, but the game does not open after a certain time. Please help me. :..(

[lyric lodge]

Crosswave is not the same game, you need to ask their techteam.

[feral gazelle]

How can I contact the technical team?

[carmine hedge]

My game isn't letting me log in, it says unknown error 1

[lyric lodge]

@feral gazelle https://help.steampowered.com/en/wizard/HelpWithGame/?appid=1150080

[feral gazelle]

I tried I could not reach the result.

[frozen spade]

how long does it usually take to get a response to a ticket?

also, is there supposed to be an immediate automated email response? because i have not gotten anything like that yet

[feral gazelle]

Can anyone throw azur lane steam files? My game does not have an .exe file.

[meager pond]

verify game files on steam

[feral gazelle]

I'm try 1000 times :.(((

[meager pond]

make sure ur firewall isnt blocking it

[jolly sierra]

show steam screenshot

[meager pond]

and what does steam verification say

[feral gazelle]

I'm close my antivirus

[feral gazelle]

Okay

I press the play button to open the game, but the game does not open.

[sinful yoke]

have you tried restarting the pc yet?

you may need to reinstall

[feral gazelle]

Yep

I'm try restart my pc and reinstall

But nothing

[meager pond]

what does steam say after your verify the files (not reinstall)

[jolly sierra]

show what steam says from the steam launcher

not screenshot of game files

[feral gazelle]

Okay

[sinful yoke]

this channel generally extends only to azur lane and some minor emulator problems, crosswave and steam are not something we deal with on regular basis

or are expected to, since this channel is for mobile game

lets not

[ember turret]

Yall, I was hoping someone can point me in the right direction
I lost my acc and was hoping there was an account recovery system?

Does such a thing exist?

[sinful yoke]

did you bind your account?

[ember turret]

...that's a very good question

[sinful yoke]

do you have your UID by chance?

[feral gazelle]

I'm not play mobile. :/

[ember turret]

That I do, I can ask a friend I'm friends with

[tough roost]

Boy, are you in the wrong Discord server, then.

[sinful yoke]

@feral gazelle we can try to help

but this channel is not meant for crosswave so we dont know anything about its issues

[ember turret]

oh... nvm yeah he doesn't see it

Wellp...

[feral gazelle]

I'm actually having problems on Steam XD

[ember turret]

God darn it xd

[sinful yoke]

please contact customer support then for account recovery @ember turret

[feral gazelle]

The game does not open when you press the place that says play.

[sinful yoke]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[feral gazelle]

Okay thanks

[sinful yoke]

contact info above

[meager pond]

do u know how to verify your steam files

[ember turret]

Legit thanks

I'll do that

[feral gazelle]

Yep

[meager pond]

not reinstall but verify

[jolly sierra]

@sinful yoke

[meager pond]

does it say any files are missing when you do

[feral gazelle]

Nope error text does not appear.

Wait please

Is it okay to login to my nitro account and upload error videos?

[meager pond]

idk

[sinful yoke]

this server is boosted so you should be able to upload large files regardless of account status

[feral gazelle]

Oh okay

[sinful yoke]

you can send the error message for sure though

[lyric lodge]

@feral gazelle Your Azurlane there IS the .exe

[feral gazelle]

Not write .exe

Wait ı'm send video

[tough roost]

File extensions are hidden by default.

That AzurLane with Akagi's face on it IS the .exe

[meager pond]

either way he launches through steam which uses exe and it dont sork

[lyric lodge]

That's Suruga

[tough roost]

Suruga, Akagi, potato, tomato.

Ye, might wanna contact Steam on that issue.

[feral gazelle]

Not write .exe

[meager pond]

have u tried googling azur lane crosswave doesnt start

[tough roost]

File extensions are hidden by default. I already told you this.

[feral gazelle]

Steam support redirects me to azur lane site

[tough roost]

Anyway. Try running it as administrator, as well as in compatibility mode.

[meager pond]

the exe being there does nothing cause steam play button uses exe

[tough roost]

Either Win 7 or whatever the most recent not-Win 10 is.

[feral gazelle]

Run as administrator text does not appear.

[sinful yoke]

if all of these including reinstalling does not work, you will have to contact steam support

[tough roost]

Right click the .exe, properties

[feral gazelle]

no run as administrator text.

[meager pond]

thats a shortcut

[tough roost]

Click properties

[tough roost]

Compatibility, run as admin

[feral gazelle]

At the bottom: Change settings for all users

[feral gazelle]

okay ı'm select windows 8

[tough roost]

Try 8, 7

[feral gazelle]

Okay wait please

I'm restart pc?

[tough roost]

[feral gazelle]

The problem has not changed. 😦

pff

I bought the game eagerly but I can't play. I have to try my best to fix it.

[tough roost]

Tick that box that says "run as admin" at the bottom, see if that works.

[meager pond]

the only way u can fuck up a steam install

is if u mess with the.files urself

[tough roost]

If not, that's all the issues I've ever encountered with Steam games.

[feral gazelle]

Just Paladins and Azur Lane not all games hmm 😦

[tough roost]

Contact either Steam or Yostar and tell them about it.

[sinful yoke]

need to contact steam

[tough roost]

Vice City is the only one that gave me gripe, and that was solved by just running the game as admin.

[sinful yoke]

if nothing works please contact steam

[meager pond]

do u have enough file space

on ur hard drive

to download all the files

[feral gazelle]

Steam support said it was not interested in this issue.

[feral gazelle]

378 GB

[tough roost]

Get a refund, then?

[meager pond]

ywea

[feral gazelle]

Money is not a problem I'll do my best to open the game. 🙂

[tough roost]

It's perfectly playable, but you're missing out on the 5 DLC girls.

[sinful yoke]

please stop suggesting illegal pirating activities

[feral gazelle]

I want to buy dlc girls. XD

[tough roost]

When all else fails

[feral gazelle]

Thank you so much 🙂

I will keep trying I hope I can succeed.

[tough roost]

G'luck.

[feral gazelle]

Thx 🙂

[sinful yoke]

@jolly sierra might want to check this out

[meager pond]

he did

[timid urchin]

in order to enable live2d, do i first need a live 2d skin?

its not on my character profile where it should be

so i cant demo live2d skins from the shop

[placid storm]

you can't demo skins from the shop iirc

[sinful yoke]

you can, only with a Skin Rental ticket though which are handed out during some events

[desert flame]

anyone elses game freeze completely after clearing 13-4 it only happens for 13-4 for me

[placid storm]

that problem is in #known-bugs
#known-bugs message

[desert flame]

thanks is their a fix for it?

[sturdy osprey]

hi, i'm getting an "Unknown Error:-1" message when i try to login, any way to fix it?

[lyric lodge]

Login to your bind, left side of the login screen.

[sturdy osprey]

thanks

[placid storm]

it's not yet marked as fixed

[vestal basalt]

Can i bind this game with more than one account?

[cerulean coyote]

Only one for each app

So example only 1 twitter account

[vestal basalt]

ahh okay, thank you for answering

[cerulean coyote]

Np

[chilly rain]

Excuse me but i think i never received the rewards for the Dorm contest

[supple zephyr]

Yo i need help i cant log in for some reason

My internet is running on 15 mbps so i dont think tha my connection is a problem?

Idk it just pop out like that and i cant log in

and yes i already restarted the game

And my phone

And still like that so yea

[spring grotto]

Try switching over to a different connection type if possible (such as mobile data to wifi, or vise versa). Or perhaps try downloading and trying out a free VPN to see if it clears up the issue

[valid sierra]

my twitter has been blocked. therefore, i cannot unbind my azur lane account please help

[wet plume]

I cant put "フレデリカニコラ" it says illegal character?

[sinful yoke]

we cannot help with japanese client

[wet plume]

[sinful yoke]

the chat filter is known to be finnicky, but we do not know if its the same for JP since they use different alphabets

[wet plume]

Its also not working on EN when i tried to change my name

[last forum]

i play AL japan and i cant even pull up my bind via twitter. every time i try to the game crashes this is what happens in nox as well as my device as soon as i tap twitter ti get my acc. what do i do and is this account lost forever now............?

Same thing on my phone please help anyone......

[last forum]

is there no one who can help me :/ i am trying to get my acc via my twitter bind and it crashes when i trying to even do that. can someone please help me....

[sinful yoke]

are you logging in to a bind or trying to bind an account?

[last forum]

trying to log in from a twitter bound account

but as soon as i tap the twitter button it does this

[sinful yoke]

do you have twitter installed on both?

[last forum]

twitter app? no

[sinful yoke]

have you tried restarting your devices, clearing azur lane's cache, and reinstalling?

[last forum]

yes ive reinstalled the app 3 times already and rebooted and it does same thing

before doing so i cleared cache

[zenith forge]

i'd suggest to try another emulator.

or, try to install twitter app, log in to your twitter account, and see if it makes a difference if you click the twitter login.

[last forum]

i can try that

[zenith forge]

hope it works then.

[last forum]

that worked!! you have my thanks for that suggestion

[zenith forge]

glad to know 👏

[latent coral]

Is Poco X3 NFC compatible to play Azur Lane?

[ruby dawn]

Do you guys have cd project red devs around

[latent coral]

Uhh... So is this game compatible in Poco X3 NFC?

[split knot]

What

Iam restart game

[tardy sapphire]

Is there a way to save power playing the app on mobile? I’d like the screen to go off if I stay on mission complete for too long

[frosty coral]

is there any way to restore my account

if i didnt connect it to facebook/twitter/yostar?

[dark furnace]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[frosty coral]

ty

[vapid flower]

Is there a jp server tech support, I lost my account but I still have a old key

And Twitter doaent workfor some reason

[sinful yoke]

we do not have their contact information, but you can join our neighbor server Azur Knights English Community in #welcome and ask for support there since they can help redirect you to JP support and how to communicate

[vapid flower]

Aight

[tawdry abyss]

i can't analysis bp, is it a bug or what i need to do?

press + and max nothing happen

these bp i have the ship already dev 30

[placid storm]

uncheck the "reserve blueprints for fate simulation"

[tawdry abyss]

thank you

[carmine hedge]

hello, is the catch up feature bugged on na ? cus im not able to change the current ship

[lyric lodge]

300 is the max amongst all ships

[carmine hedge]

oh !

so it's a one time thing ? no way to reset it ?

[lyric lodge]

Yes. No.

[carmine hedge]

thx

[vapid flower]

Tried connecting to my account with Twitter but this error occurred

I was directed here

[outer herald]

Is that the Japanese version, if so we are only able to help with the EN version only here, I'm afraid

[vapid flower]

Ah

[limpid sparrow]

Good morning, I have been asking Gmail support for several days but they only ask me for data and there it is, but hey, my problem is that they have deleted several ships, items and oil

I don't think it's a bug I feel someone else is causing all these problems

[lyric lodge]

What does google have to do with... anything?

[chilly rain]

Can i drop Mikasa please.

[limpid sparrow]

I've been asking for help from gmail support but they don't answer me, they just ask for data

[lyric lodge]

Do you mean Yostar or did you really mail google? Did you use the mail here:

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[limpid sparrow]

It was to that al.cs mail that I sent

[zenith forge]

If you assume that you feel "someone else is causing all these problems"

you might try checking your account login history with the account that you used to bind your AL, and see if there's suspicious login.

[limpid sparrow]

Some time ago I had a similar problem, because I had loaned my account to someone to take care of my account when I went on vacation but suddenly that person disappeared and made a mess of my account, ok support fixed the problem, I unlinked my facebook account and passed it to my personal email, but somehow it seems that the guy still has access to my account

I don't know if there is a way to take away the access or something like that because to this day I still have problems eliminating oil and items

[zenith forge]

i think the best thing you need to do for now, is to bind your AL with your fb/twt/yostar, and contact cs to unbind the rest.

[limpid sparrow]

I did that but like I said, it seems he still has access, maybe like the emulator USES because he has multiple accounts.

And that's why I still have mine saved

[zenith forge]

@sinful yoke does Yostar can clear login Azur Lane access from all devices from a specific account?

please don't be offended, but at the time you loaned your account to someone else, that means you break the Terms of Service.

This is what @granite lion told me.

sorry for the ping, res

[limpid sparrow]

Don't worry, if I understand

[zenith forge]

Azur Lane has cloud save on device as well, that's why people can login even though they lost access to their bind, as long as they don't uninstall Azur Lane app.

[limpid sparrow]

Should I then write off the ships that were removed from me?

[zenith forge]

i think the best thing to do right now is to find a way how to get your account back and you're the only one who have access to it.

I never met a situation where you can get your ships back if it's gone "for a reason".

it's like asking if we can get our gems back because we accidentally buy oil/coin with gems, they can't refund what you already did ingame.

[limpid sparrow]

I get it

Well then wait to see if you can remove the access

[zenith forge]

ye let's wait for Feedback Assistant replies

[limpid sparrow]

Ok thanks for your help

[spring grotto]

@limpid sparrow hey there so just to clarify, do you currently have access to the account?

[covert forum]

is there any al japan server? i kinda need the news update bot

[spring grotto]

You can see if the community server has one setup. Not entirely sure if they do tho. They're link is in #welcome

[fading yoke]

is it possible to shift servers? I have made some friends who played Azur lane, and we had joined different servers before we met. Before this, server differences were pretty meaningless, but with the new Guild system, now we can't help each other because of a previous choice.

[limpid sparrow]

Yes

I'm sorry to answer as soon as I received notifications

[spring grotto]

It is not, sorry to say

[vast tundra]

Hey my game crashes during battle before or after I've tried a good factory reset and all that crap

[spring grotto]

Okay, and your issue is just losing ships and you think someone else has access to your account, correct?

[limpid sparrow]

Yes

items and oil

[vast tundra]

It's just crashes but today the bullets and torps just froze and then it crashes

I'm on sandy if that helps

And I'm worried if they game will become unplayable after the Op update tomorrow

And I can't get a new tablet only had it for a year and parents said no fuck off

Anything I could do

[spring grotto]

Hm...unfortunately I dont think there is much that can be done for that. Bc the last time we asked customer support about them remotely logging the account out of all devices to make sure no one else is on it, they said they werent able to. But if you wanna make sure, you can explain to them in detail what happend and if they can do anything to help

[spring grotto]

How much RAM does your device have?

[vast tundra]

Well thats the problem

The one my parents got me has 1gb of ram I've been fine with it tho until the DOA collab

[limpid sparrow]

With you can remove the access would be very grateful, that I removed oil constantly is very annoying

[spring grotto]

Gotcha. Well unfortunately that would be the reason then as per official staff. At least 2GB of RAM is recommended minimum to run AL w/o consistent crashing. Even though it might work for some people for some time, something could eventually trigger it to not run properly anymore

[vast tundra]

That torp and bullet thing only happened once tho

Shit I might have to admit defeat

[spring grotto]

I'm sorry but I cannot. I'm simply Discord staff. The only people who might be able to (and it's not a guarantee that they can) would be customer support at [e-mail]

[limpid sparrow]

Ok I'll keep insisting because I've been sending emails for two weeks and they just send me "be patient" :c

Thanks for the help

[vast tundra]

Shit welp I'll leave azur Lane until I get a better device

[fossil sierra]

went to report someone in chat and i got this message "You no longer have the authority to report," what's up with this?

[oak mist]

Hello there !
The answer of my question is in the faq room but I still have hope for it, although it's not really a bug or something that might fit with this chat.
Does any possibility of changing my sub server, from Lexington to Washington, and keep my progression exists ?

[lyric lodge]

That's not possible. But you seem to already know that so...

[oak mist]

The truth is sometimes difficult to hear... thanks for the confirmation and sorry for the inconvenience ^^'

[small folio]

If I have my game bound with my Facebook that should be enough to save everything if something happens. correct?

[fathom sage]

Thinking of playing azur lane on my mac air, if possible. Would I have to use bluestacks? Is the entire process safe and free? If i already play the sams account on ipad and iphone, when i log in on mac will i get banned or is it ok?

[carmine hedge]

i mean others use bluestacks to play al

[fathom sage]

Is blue stacks safe?

[zenith forge]

it's safe.

[fathom sage]

Or am I dumb and should assume so

Ok

Will try installing blue stacks and do it that way

[shut walrus]

If you have the M1 macbooks you could download AL directly from the app store as the m1 macs come with a built in emulator, although idk if that works for all big sur macs tho

[proven loom]

I'm quite curious how big the update will be, will there be a mandatory update via PlayStore or will this be a complete internal update inside the game itself?

And.. am I right that there is currently no native way to emulate/run AzurLane on a Desktop run with Linux?

[eternal berry]

CAn anyone recommend a good emulator for Azur lane?

[wild scaffold]

Bluestacks

Using Bluestacks to play since day 1

[robust spindle]

почему техи продлили

дайте гемы

[dusty token]

Has anyone else had "Network Error: 100404"? I seem to get it when I'm:

1. using my phone
2. on wifi
3. at home

If I'm on my laptop on wifi at home with bluestacks, it works.
If I'm on my phone and not on wifi it works.

[dusty token]

(I know that the game's down for maintenance right now, but this has been bugging me for the last few weeks when the game wasn't down)

[true oak]

keep on getting this even after closing the app

[unreal meadow]

i am getting something similar to that but when trying to update the game

strange.

[lyric lodge]

@true oak Use L2D repair (gear in the upper right corner)

[delicate void]

Not sure if this is the right place to ask this, but how do I leave my guild? I don't see where to find it

[split shard]

Anyone else’s game just crashing on startup after the update? It loads and I can log in but as soon as the patch notes appear it just crashes completely

[cunning escarp]

How to unbind twitter?

[vast yoke]

Is it normal that the verification e-mail doesn't arriving? How much time it needs? During night I accidentally deleted some game files too so I had to delete game and download again, now I am trying to login with yostar on left because previously I bound my acc but nothing happening

[velvet turret]

My game is stuck in this infinite loading loop. It did this for the Muse event as well and took nearly a full day to just magically fix itself. Is there anything I can actually do for it?

[noble basin]

Has anyone else got this in the guild shop tab?

[hollow ridge]

What the?

[analog axle]

Anyone having issues with this?

[warm salmon]

I do, no idea what to do with it, I checked the data, all the updates and it has been like that since 3 hours ago.

[lyric lodge]

Log into your binds on the left there... -1 means you got logged out.

[warm salmon]

Thank you very much

[young rapids]

is there any way to move an account from one device to another?

[lyric lodge]

Yes, bind your account and login to that bind on the other device

[echo flint]

hi, i am getting unknown error:-1 on login, how do i resolve this?

oh

i need to login

[turbid juniper]

I get this message when I’m trying to update, what should I do?

[lyric lodge]

Use L2D repair (gear in the upper right corner)

[turbid juniper]

It doesn’t show in my device 😦

[ember tundra]

Umm, is there a way to unlock memories when you have seen them but the game hasn’t saved them?

Because I know I’ve participated in “Fight on, Royal Maids!” but I can’t watch the memories.

[subtle bridge]

my game keeps crshing repeatedly

[lyric lodge]

Oh wait, that's still updating, the gear appears in the menu. Sadly I don't know what to do in that case, sorry.
@ember tundra We never got Fight On, Royal Maids. We did get the sequel... are the memories of part 2 unlocked?

[solemn saddle]

my game keeps telling me that 'my game is out of date'. it only happens when i leave a battle

[spring grotto]

It's just the hotfixes that're being released to fix small bugs

[solemn saddle]

oh ok

[subtle bridge]

k thanks mr.toaster

[ember tundra]

Those are unlocked. Weird, I thought the one we got was part 1. Anyway, thx for the reminder to check more thoroughly.

[turbid juniper]

Would it help if I delete the game and reinstall it?

[ruby sluice]

Hello so game the is crashing on me like is never been this bad before

[raven sierra]

Hello, I can't play after the update, the game reset all time

[fringe cargo]

Game is very slow loading, and when it does loads, it keeps kicking me out, sometimes it even shows the "Server Maintenance" notice.

At first i thought it was just my internet but after some speed tests and trying to watch full hd videos on youtube for example, i can't really think that's the case

[edgy mauve]

every 30 minute my game kicks me out for a update. i dont know they are realy updates or kind of bug

[lyric lodge]

There have been many hotfixes. So likely hotfixes.

[uneven oxide]

anyone getting Hipper's storyline like this?

[edgy kraken]

Anyone know how to change guild ship?

I think mine is bugged, but I'm wondering if theres a specific thing you have to do

[uneven oxide]

buggy update probs

[raven ermine]

in the tutorial for hiryu siren mode it tells me to claim rewards but nothing shows up

[upbeat wave]

Is anyone else getting 0 EXP in sorties/battles?

[lyric lodge]

You're still in the tutorial battles?

[upbeat wave]

Even outside the tutorial battles, too.

[lyric lodge]

Seems for all story missions? That can't be intentional 0_o

[random delta]

I am stuck on the map "Caribbean Sea B"
I had two bosses, killed both of them, after each game claimed there would be no more sirens in the area, each time then a weather node appeared, I destroyed both, grabs the crate of loot, now the map is revealed but I can not move my fleet to another map

[uneven oxide]

back here since the game keeps softlocking me in an infinite loading screen

[upbeat wave]

In the normal Chapters I get EXP, but the OpSi maps won't give me any after battles.

[random delta]

Oh wow. REstarted my game, now map is not even revealed any longer.

Okay.. now it worked after a thousand tries... back to story now

[carmine hedge]

how to complete the first part of Operation Siren?

[merry tinsel]

I'm stuck in a section and can't get out not can I let my fleet be sunk so I can go to a different sector how do I escape a sector so I can go to a different sector

[drowsy depot]

ok....why cant I upgrade or change gear.....

[sinful yoke]

please try an asset repair either in ingame settings or at the title screen in the top right corner

[lilac marlin]

Hello, I've been trying to challenge Cleveland for about 3 times already (with continue and with retreating before battle) and I keep getting this infinite load screen.

[keen temple]

Who do I contact for account recovery?

[lyric lodge]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[kindred loom]

I'm having an issue identical to this

[sinful yoke]

can you two try clearing azur lane’s cache?

[lilac marlin]

Did an asset repair, still getting the same result, I'll try clearing my cache

[noble olive]

I can't leave

[kindred loom]

How would one go about clearing the cache?

[sinful yoke]

you must click the outside of the map in order to close it out @noble olive

[noble olive]

Didn't work

[sinful yoke]

you can clear cache through your phone’s settings if you are on android, im not exactly sure how to do it but you have to find azur lane in your settings

[noble olive]

Now it did

After restarting 3 times

[dapper blaze]

Whatever the last mini update was made so I am stuck in na ocean sw sector b even though I finished it

Is there a way to leave that sector? Like retreating

[neat egret]

Why is this happenin'

Should i press the repari button on the corner right, or something else?

[lilac marlin]

Hi, I tried clearing cache, I still get stuck on the same loading screen with Cleveland on Challenge Mode

[sinful yoke]

@neat egret please try relogging in to one of your binds

one moment

[neat egret]

@sinful yoke relogging the account?

[sinful yoke]

do your other fleets work? @lilac marlin

@neat egret yes

[neat egret]

How™

[sinful yoke]

you login to your bind through the buttons on the left there, for a more detailed step by step check pins How To Login @neat egret

[dapper blaze]

The only options I am getting are return to map or locate fleet when I try move to a new map and I tried scanning the entire map but nothing

[neat egret]

Ah...wait a minute

[vast quartz]

@noble olive @dapper blaze Did you guys try clicking on the side of the map with your character near it to escape?

[dapper blaze]

Yes that does nothing

[sinful yoke]

the first user did and they managed to get out of the map

[neat egret]

@sinful yoke tq

[dapper blaze]

It goes out to big map but my fleet is still stuck there

[sinful yoke]

Didn't work
Now it did
After restarting 3 times

try restarting the app and try to press the outside of the map

[unreal horizon]

How long does support take to answer you back? Its been almost two weeks and I havent gotten any response back from the azur lane support team. Should i send out another email?

[sinful yoke]

what day did you send a ticket? @unreal horizon

[lilac marlin]

Okay, I'll try a totally different fleet, but in case you ask, I was using

Richelieu, Pegasus, Unicorn, Laffey (Retrofit), Sandy (Retrofit), Roon. Surcouf, U-556, I-58

[dapper blaze]

I’ll try to restart a few more times

[unreal horizon]

December 7th

[sinful yoke]

the text error has no correlation to the translator

did you send an email or did you contact them through helpshift? @unreal horizon they should normally respond within 5 business days

[unreal horizon]

I used the helpshift from their website using my email address

But never got anything back

[dapper blaze]

Finally worked after 4 restarts ty

[desert lynx]

Im still stuck after 10 restarts rip

[inner wave]

Azur Lane will not load when connected to my wifi. The screen goes dark and never progresses. I have rebooted by router, reset my router, toggled wifi on and off on my phone, etc. All other apps work fine through wifi, it's only Azur Lane

[sinful yoke]

@unreal horizon I dont believe they have gone on holiday so please send them a follow up sorry about the delay

[unreal horizon]

Alright, thanks :)

[sinful yoke]

@inner wave unfortunately the black screen is a form of connection error, for you to already troubleshoot with your router and get no results tell me the game only wants to run on something like mobile data or even under a VPN
this should be temporary

[lilac marlin]

Hello, I used an entirely different fleet, I still get the same infinite load screen

[sinful yoke]

@lament meteor the only errors that have correlation to the translators are unintended typos, otherwise please stop coming after the translators if you believe something was translated poorly and instead send feedback to @fair shell
I’d also like to note #tech-support is the wrong place to complain about translation

[last cosmos]

Is anyone else's Guild and Memories notifications not going away even after checking everything?

[lilac marlin]

Memories only, my guild notifs are fine

[sinful yoke]

unfortunately im not too sure what might be the hold up if an asset repair did not work, you might need to do a full reinstall
make sure your account is bound before removing the app

[lilac marlin]

Thank you for trying, I'll try to go back here if I encounter the same problem in the future. I can't do a full reinstall as of the moment 😅

[desert lynx]

So i basically have to keep clicking out of the map and hopefully i should be able to escape

20 times later i finally got out

[shut hinge]

Can i get help?

I restarted the game n already did check the assets

[sinful yoke]

login with one of your binds on the left there @shut hinge

[vast yoke]

About that, a question

I am trying to login with the yostar one

But i don't get the verification code in my e-mail

[shut hinge]

Thanks it worked

[fiery flame]

How i can change ships or Fleet in operation siren zones?

[fiery flame]

I got it

[raven sierra]

Clear cache and repair but nothing, the game still reset

[little gazelle]

So I am not the only one getting trapped in NA Ocean SW sector B?

[terse light]

is anyone else not able to access Operation Siren despite being Level +80

[subtle bridge]

are yal able to get in the game yet?

[marble sand]

So while trying to complete challenge mode after the 3rd round ends and the forth one starts the game freezes

[gray shell]

for some reason the pop up notification in memories won't go away, even after having checked everything in it

[obtuse gale]

This banner is preventing me from collecting rewards. Am I alone in having this issue?

[placid storm]

you can only collect one reward per day

[obtuse gale]

oh really? where does it say that?

[placid storm]

mini events that give skins have that format

is this you first time encountering such mini event?

[obtuse gale]

no, but i guess i never really take notice or don't go for the skins to notice. thx for your help

[steady ginkgo]

The guild operations screen crashes my game, every time I try to go into it

[opaque citrus]

i'm stuck in this map and it won't let me leave :[

when i try clicking other areas to go to it tells me to "locate fleet" which takes me back to this one

[steady ginkgo]

this is happening to me too

[sleek tundra]

Hello is this the tech support

[sinful yoke]

yes this is the tech support channel

[sleek tundra]

Can i ask something

Why the archives and collection gone in memories tab

[humble jackal]

In iOS when screen auto turn off and reopen again start battle button doesn't work I have to restart the game

[viscid pagoda]

I am suck on the first map and can not leave

[opaque citrus]

^ same problem on my end.

[shut oasis]

Hey I was looking through my memories and I noticed that I'm missing one that I was sure I had gotten for the Venus Vacation crossover, the 16th one.

[gilded mirage]

Azur lane keeps crashing during battles phone is iphone 6s any help?

or advice

[fossil holly]

Azur lane keeps crashing first 2 seconds

[mighty plover]

Use Scan then Escape out again

[sinful yoke]

iphone 6s has not been supported for awhile

[sinful yoke]

please contact customer suppoer and they'll manually unlock it for you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[opaque citrus]

oh my god, it worked :o

thank you so much!

[shut oasis]

Thanks!

[hollow ridge]

there is a red exclamatory mark in Memories line but i don't know what to do in order to get rid of that red exclamatory mark

[steady ginkgo]

this didn't work for me, i'm still stuck in the map

[meager anvil]

What does "not ready yet,4" mean when i try to send another fleet out for a guild op?

[wild scaffold]

Same issue here

[vast quartz]

We are aware of the the issue with guild and working on it

[hollow ridge]

how to fix this?

[wild scaffold]

Thank you

[haughty totem]

can i paused playing AL in android and then resume it in emulator, and then come back to android to finish comission? thats not make me get banned right?

[jagged schooner]

I can't log in through Twitter, I haven't played for a long time and decided to return to my favorite game, and when I click on the Twitter button, the game crashes with an error, this is a problem on my Japanese account, how to solve it tell me help

[final badger]

i softlocked my AL acc
i did the 3 hard modes yesterday
but the game updated as i finished
so after the fight it returned to the map and turned itself off
so i logged it
got the mission rewards
and thought that mission ended
since i got the boss fleet
i log in today
it says time expired
and it just sits there
time expired
cant retreat
cant fight another fleet as i finished it
cant start another mission
i restarted AL a few times
and even launched it on PC to check if it works
nope

anyone has any idea what i can do ?

plz @ me if you have any suggestions as i dont check this chat too often

[glass crown]

Does anyone still have the chinese bug?

[tender prawn]

Is it just me or did the game just became incredibly laggy after the update?

[abstract pelican]

It seems a lot of people have this problem - including myself. For most people the error appears as soon as you try to send the 2nd fleet. It really is annoying.

What I think is happening is that the server doesn't count the 6 hours correctly for some reason. So your game allows you to assemble the fleet based on your system clock, then communicates with the server and the server returns an error, as it believes the 6 hours haven't passed yet.

So in short, if my theory is correct the fix is to wait for the fix, unfortunately.

[silver swift]

Akashi spawned under my fleet when i entered the map and now i cant move that fleet

I can move with the rest of them just fine

Not a big problem just something to take note of

[sinful yoke]

do you have a technical error?

[silver swift]

Also restarting the game doesnt work in my case

[carmine hedge]

nah. i was wondering that too lol

[hazy ermine]

im trying to log in after not playing for 1 year, but i cant seems to find in which server i played last time

i remember you will directed to your intial server if you logged in, did my account erased ?

nevermind, found it, it avrora

thanks !

[half path]

Translation errors would be better suited for #bug-reports or #game-feedback, not here

[carmine hedge]

wow. also someone else already told you where to put translation errors anyways! listen! aight thats my business done.

[zinc mango]

Can somebody help me, when I put my account on the Yostar Log in and try to verify, I couldn't find the code for my account

[half path]

That's logging in and not binding, right?

[zinc mango]

I just reinstalled the game so I'm trying to log in to my account

[half path]

Have you checked your spam filter?

[zinc mango]

Yes

[carmine hedge]

how about. stop bitching over "doing something for free" and shitting on translators and give positive feedback and do it yourself if you really want it fixed.

[kindred garnet]

Hello hello. Quick question. Is there a way to increase the ui scale on the combat screen?

I can barely aim my Bb shelling on this ui

[half path]

You might have to wait for a minute, as apparently other people have gotten their's after a little while.

[zinc mango]

I wonder what went wrong? I properly type my Account's name and just click the Verify button

[half path]

Unfortunately not I believe, the only UI settings are for moving buttons around... bit of an oversight from the devs, imo.

[sharp tusk]

Stuck on loading for cleveland challenge mode

[half path]

It doesn't seem to be a prominent issue, so the problem is probably either just a delayed sending or something on your email provider's end... if you don't get anything at all, then you might have to contact CS.

[carmine hedge]

buying gems is for you, i dont need that. as for tling the game yourself, your the one continuously bitching about it, so how bout stop it and DIY?

[granite lion]

Stop this discussion
@lament meteor If you want to report issues - please do so by using Belfast bot.
If you don't want to report issues - please leave this channel.

[rich void]

i stucked at this. cleared all avaible quest but nothing show up after that when people are surpose to go IJN next

[carmine hedge]

ah sorry bout that. now ima scroll feedbacks since they seem interesting

[granite lion]

@carmine hedge that wasn't directed at you so not sure why you apologising

@lament meteor I'm going to treat it as you not reporting anything, in that case, please leave this channel

[carmine hedge]

¯_(ツ)_/¯

and the message didnt send nice.

[lament meteor]

Good. I will delete my posts and your mistakes.

[kindred garnet]

Does anyone know if there is a way to increase the ui scale in combat mode? 😊

[granite lion]

not as far as I remember, no

[kindred garnet]

I got a new phone and now i cant really see the boss fleets anymore

They seem to hide behind the ui border, so i cant effectivly hit them 😧

[granite lion]

I'm pretty sure it shouldn't happen

Could you please report it as a bug?

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[carmine hedge]

Help lmao

[kindred garnet]

Will do, it might just be me that is silly. But i cant remember this being an issue on my old phone

[granite lion]

Please make sure to indicate what phone you using

[half path]

Relog into your bind/s

[carmine hedge]

i will try

it worked

thanks

[lament meteor]

Good service(sarcasm)...

[granite lion]

https://tenor.com/view/edgeworth-ace-attorney-miles-bow-gif-5742782

[half path]

Restart, you're still doing tech support?

[granite lion]

no

[carmine hedge]

[blazing spoke]

am i the only one who is experiencing an error when trying to buy gems?
it says:
"Network Connection is turned off: 200330"

[half path]

It means that you're not logged into a Google play/itunes account for whatever reason. Try relogging to see if that fixes it.

[blazing spoke]

yeah it was that, thanks for the help

[fiery flame]

Hot to get 5 stars for zones?

After full cleaned i got 2\5

[half path]

You might want to go to #gameplay-help for that

[fiery flame]

I reading something but somehow i can't understand xD

Right, sorry

[edgy mauve]

is that a bug?

[spare smelt]

previously i can still log in and do stuff, so long as not mission or exercise

with the recent update of the event, i can't even get in the game, although it lets me log in

so whats the minimum requirement needed to play the game?

using iphone 6

[lyric lodge]

@edgy mauve Did you setup all 4 fleets?

[edgy mauve]

i got it

[vestal basalt]

My game freezes at this "Gear Lab" screen, it forces me to restart the game. Is anyone having this problem too?

[zealous jacinth]

I can't log in for the entire day as I the verification code hasn't been sent at all still

I've tried reinstalling but no dice

[subtle bridge]

My game can't get pass the menu screen before it crashes

[tight ledge]

bruh i cant even finish sorties anymore they broke something this time around

[chrome edge]

Can’t seem to clear the first objective of this stage

[lyric lodge]

Maneuver yourself into the platform.

[chrome edge]

doesn't work

[lyric lodge]

1 left and 1 up should trigger it

[chrome edge]

I rechallenged the stage this time with none of those special tiles and yeah, same result

[bronze mason]

Dunno if this is the right chat for this, but with the new guild system being implemented, is there any way to switch servers?

[spring grotto]

There is not, sorry to say

[lyric lodge]

@chrome edge I only notice now its already a safe zone, so something definitely went screwy. Contact support, they might grant completion.

[dry crag]

I notice that if you request recon and do seal puzzle before clear all mobs will cause you lose recon, don't know if it's feature or not?

[raven sierra]

Hi, I still can't play the game, it resets all time 1 minute or less, should i give up?

[haughty olive]

Do not unlock records with META, but full stages clear and ashes showdown unlock and killed.

[delicate arch]

Any here?

Anyone?

[subtle bridge]

I'm going to have a mental breakdown over this game

[carmine hedge]

at least im not the only one having issues with crashes then

[delicate arch]

I try to open it but closes straight away

[cobalt kernel]

bruh why do i keep getting network error on AL

i cannot log in at all

[raven sierra]

any news for our problem, guys?

[patent ridge]

Im still at 3/3 chances

But i can't challenge other people's boss

Is it a bug?

I keep tapping start battle

That warning also keep pooping up

[outer herald]

That's the one problem with that, try randomly selecting one of the world bosses until you get one that you can fight

The boss levels for them now are rather low at this moment

[patent ridge]

I literally can't fight anyone's boss

[outer herald]

Yeah, it's going to take mostly luck when you scroll down on the world bosses to get one still active

[fierce rose]

https://cdn.discordapp.com/attachments/468804420801527810/791302029808500794/Screen_Recording_20201223-145117_Azur_Lane.mp4

Still nothing on this bug, I'm assuming?

[elfin yoke]

The game has been crashing a ton since the operation siren update (iphone7)

Anyone know what's going on?

[elfin yoke]

No, someone else already took that battle

[patent ridge]

Hmm

I keep clicking

Doesn't that change the boss im trying to fight

[elfin yoke]

yeah but you'll be hard pressed to find any global ashes open

[patent ridge]

I see

[willow ivy]

are the combat logistics plans still bugged? i can't seem to use them

[lunar peak]

My game keeps crashing also iPhone 7

I launch it and it’ll stay open for a second or two then closes

This is after the update

[keen kestrel]

since im a sell out but idk whats going on with this and i know i have an Ethernet cable pluged into my PC

[sinful yoke]

are you logged into a google play account?

[sinful yoke]

sorry for the late response but can you try a file repair at the title screen?

[elfin yoke]

I’ll try it but it’ll take a bit to determine if it fixes anything (i think)
Seems like a pattern with iphone 7.

[keen kestrel]

i should be since i pretty sure you need to be logged into it to even open the game

[sinful yoke]

you dont need to be logged into it to open azur lane

but you do need to be logged in in order to purchase anything ingame

[keen kestrel]

ya i just checkd and i was logged out im just a dumbass then thanks for helping real quick xD

[elfin yoke]

Didn’t get to test for as long as I wanted to but no frame spikes nor crashes so it looks like the file repair did the trick, thanks!

[uneven cloak]

Hello, I have a question with promoting members in the guild. I tried gameplay-help but I just got buried by messages. I know that the old system I just go to members and promote them, but now it says i need 100 guild tokens. Thats the circle tokens with the anchor in it right? If so, I have way more than 100 to do so. Or does my member need 100 guild tokens? Is this some sort of bug? Or am I just doing something wrong? Please help thank you.

[night veldt]

So... I thought I binded my account and didn't, and I tried going through the help link under the faq, but it just gives me a "log into your account" page... Does anybody have an email or an exact page I'm supposed to contact support? :D

[sinful yoke]

do you have your UID?

[night veldt]

Not unless it's attached to purchases I made in game

[sinful yoke]

unfortunately not, you thought you bound your account what do you recall thinking your account was bound to?

[night veldt]

I thought it was my Facebook, so when I reinstalled I tried that, but it was the first time it logged into my facebook

[carmine hedge]

damn you managed to get it to work? gratz

[sinful yoke]

when you reinstall it should clear all cache so it shouldnt remember a facebook account until you sign in again

[night veldt]

Yeah, it didn't, so I logged into the Facebook account and it made a new account

So I checked the Facebook account and it turned out it was the first time it had been authorized

[dawn vessel]

How do get rid of the red notification in the memories tab?

[sinful yoke]

gotcha, fortunately account recovery is possible

[sinful yoke]

iirc it is a bug right now

[dawn vessel]

Oh, ok

It's just annoying me tbh

[sinful yoke]

you can contact customer support through the helpshift website or through email posted below

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[night veldt]

Sweet thank you!

[sinful yoke]

if you do contact them through the website, you can write that you dont have/know your UID in the UID box

[night veldt]

For the helpshift website am I supposed to just make an account somehow? I tried it that way originally, but it gave me an authorization error

[sinful yoke]

no the sign in is for admins, for anyone looking to make a ticket you press the red Contact Us button that is either at the top or bottom of the page

[daring lynx]

So uh, I havent played Azur Lane since like May, and I uninstalled it due to it taking too much space at the time.

I reinstalled it today, and found out that it doesn't log me into my account. I remember binding my account to the email, but it still doesn't show my account

Username: sovietkiller
Server: Lexington
Level 39 (that I remember of)

What do I do

[sinful yoke]

are you logging into the bind?

[daring lynx]

I tried logging in using twitter, facebook and yostar, and neither logged me into the account thats on the lexington server

[lunar peak]

it started the repair % then crashed

[little tree]

Hey there.. i didnt get my Verification Code send.. waiting actuall more then 25 Minutes? any Ideas?

[carmine hedge]

try uninstalling and reinstalling, hopefully it at least wont crash while doing the repair afterwards

[sinful yoke]

im assuming you checked your spam?

[little tree]

jep .. 😉
..didn`t get it..

[sinful yoke]

I got an email for yostar verification, make sure you're entering in the right email and make sure you can receive emails from [e-mail]

[pliant mountain]

Is 'unknown error:-1' a netwok problem? I tried repairing assets and l2d just to be sure but it wont let me go past the login screen

[sinful yoke]

relog into your bind(s)

it is a login token expiration error

[pliant mountain]

I see, thankyou

[little tree]

thx.. i will try it just tomorrow again.. o7

[long rain]

I'm not sure if this is a common issue, but Operation Siren, seems to be loading very slowly, and having a lot of loading hiccups, and a couple crashes. I play it on a computer Emulator over my phone though

[topaz pollen]

How do i reteieve my old account i dis bind my account to my e mail but nothing happend when i logged in using my e mail

[topaz pollen]

Nvm turned out my dumbass was in the wrong server all is good

[random plinth]

Hello again. Can you guys help me again? I've been trying to get out of my old guild to join a new one but I can't for some reason. Been pressing that expel button to get out of the guild but it doesn't work for some reason. Now I'm stuck! I'm Cmdr Blankman at the Washington server. Please devs help me.

[high mesa]

hey guys, i need some help on installing the AL wallpaper as my background. i went to personalize and browse for the wallpaper but it wasnt there

[fringe cargo]

You actually need to use the Disband button.

Yeah, the naming is a bit misleading

[random plinth]

Yeah, I'm not the guild leader, and there's no Disband button there, only the Expel button. Must be either a bug or a unupdated feature since the guild leader is long gone. So I'm now putting this up for the devs to see and do something bout it.

[hollow crow]

i'm stuck in the "checking for update" screen any ideas how to fix it?

[rugged pewter]

Hello, in my home screan, it said that i have something new in my memmory. But I have check everything and i could not remove indicator said new. Can anyone help me with that?

[fringe cargo]

Oh, they changed it in the update. Press on the guild's name inside the lobby

[flint nexus]

So I'm trying to do Challenge Mode before it ends in a few days, and the game keeps crashing when starting the fourth battle (Cleveland). It goes to the loading screen, and the progress bar says 50%, but the chibi character is stuck all the way on the left. I end up having to close the program, but when I do it ends the challenge run and I have to start over again. Any advice?

[carmine hedge]

thats nothing new so far. many people including me have that issue so all we have to do is wait.

[rough veldt]

I'm kind of having a minor issue here. It's the Gear Lab, whenever I tap on a material, the game hangs up and doesn't show the details of whatever material I tap, but the bgm still plays.

Even when I minimize the game.

[lunar peak]

I closed all apps, then did the repair then kept moving the "cursor" over the screen by moving my finger while it was D/Ling

[half path]

Apart from perhaps trying a file repair, there doesn't seem to be a known solution for that at the moment.

[lean folio]

I can't fight cleveland in the challenge mode because the game freezes up and the loading bar stops at 50%

Can I do anything about this?

[half path]

It’s a #known-bugs, unfortunately the only thing to do is to wait for the devs to fix it.

[lean folio]

F

[left heron]

bug?

[half path]

#known-bugs, wait for 'an hour' or an official fix

[left heron]

it was yesterday, and now today too, will wait for fix. thx

[wicked onyx]

Was searching in #known-bugs, but can't find anything about it:
This marker doesn't want to disappear, anyone else have/had this issue?

[half path]

It's been mentioned quite a bit in #bug-reports, but hasn't been reported for whatever reason

[astral glen]

Does binding both FB and Twitter require you to login on both Social medias?

[rose lark]

that isnt hard to figure out @astral glen

[astral glen]

so both?

is it just like 2 step

[half path]

No, if you have more than one bind on your account, logging in only requires one authentication method.

[astral glen]

Ah,ok thank you

[haughty olive]

Do not unlock records with META, but full stages clear and ashes showdown unlock and killed.

[pastel escarp]

What do I do

[half path]

#known-bugs, wait for a dev fix

[sinful yoke]

waiting an hour is in reference that it would occur when reset should happen

[half path]

Oh, damn

Sorry then, misread

[limber pasture]

Do I just need to wait like an hour for this one too?

[sinful yoke]

no, you must wait for the fix

[limber pasture]

Aww

[half path]

It's been a while since I've last done this...

[hardy drum]

so i redownloaded the game after deleting it due to lack of space and irl stuff from a couple of months ago. for some reason, the game crashes when i'm in the title screen or the load screen at 99.05%. a little help?

[random plinth]

Gonna give it a try now dude.

[half path]

kawaa, is the 'Unknown Error: -1' description and known solution in the tech support spreadsheet still accurate, with how it's usually fixed with a bind relog instead of the tester thing?

[sinful yoke]

I dont believe so in that case, it is fixed by relogging into your bind only now because al does not have a beta test

I'll be sure to fix that in a few minutes

[half path]

Yeah, should be the case with 100220 as well. Thanks

[carmine hedge]

ive seen this plenty of times lol usually the same text and images.

[lone harness]

why 😦

[acoustic halo]

I'd rather have twin 410mm mounted gun on monarch instead of sk c/28. Just a friendly advice

[pliant mountain]

I haven't experienced that bug but are the assets all intact? Mabey some are missing thus needing to repair assets on login screen (but dont take my word for it im no expert sorry.)

[frank bay]

it shouldn't be showing 0/15 on EN client, it should be showing [LevelOfHighestLevelShip]/110. Does it increment if you complete a research, by chance?

[half path]

It's a #known-bugs, no fix at the moment.

[arctic otter]

Just question: app randomly closing itself in the middle of operation siren like 5x a day is that happening to anyone else?

[half path]

Game does seem a bit prone to crashing after the last update, yes... for curiosity's sake, what device are you using?

[arctic otter]

iPad

[pliant mountain]

Btw speaking of crashing, is the game crashing and restating on random moments i.e moving your fleet, obtaining a ship after defeating a node, opening builds, in battle, and commonly in operation siren a game error? Ive done assets repair, clearing cache and force stopping to no avail, is reinstalling advisable to renove crashes?

[arctic otter]

And it crashes 5x a day since maint and completely at random in the middle of walking through operation siren

Ok its not just me then

[half path]

Yeah, it seems like a lot of iOS users are having the same issue.

[half path]

Are you on an apple device as well?

[pliant mountain]

Nope, android, I was able to download azur lane on an amazon fire and im thinking this is the reason it keeps crashing but in not so sure

[frank bay]

I’ve had one lock up of the game since the update but it was on my desktop emulator, not my iPhone.

[half path]

Then it's not just device-specific, huh. Will probably point kawaakari at this whenever possible, but I don't think it's solvable at the moment.

[frank bay]

Wasn’t even a crash it was just the game hardlocked

[pliant mountain]

Oh, also i dont think this might help but ever since the beta test it was more prone to crashing, but im not sure if this was also the case

[half path]

I don't think you really have to worry about that, as long as it's not persistent and you can fix it with a restart, it should be fine

[arctic otter]

Im in the annoying puzzle mission where the siren towers rotate and you must smuggle the thing between and the game crashed like 3x already only by walking between those. Its quitte annoying

[half path]

Unfortunately, you'll just have to deal with it for now...

[vestal tiger]

i have problems too, android device, it freezes after almost every battle (music still plays), black textures and crashes. Did a clean install today, no changes :/

[pliant mountain]

Aslong as there's hope in fixing im ok with standbying for a while

[half path]

Oh, actually. How much RAM does all of your devices have?

@pliant mountain @arctic otter

[pliant mountain]

Remaining or total?

Cuz i got 26.57 total and 5+gb remaining

[half path]

Ah, I meant memory and not storage.

[pliant mountain]

Oohh, mybad brb

[floral otter]

Do I report untranslated/Chinese text in cutscenes? or are all already known?

[delicate arch]

I’m using apple and it’s crashing as soon as I try to open app

[half path]

There's probably a few that aren't yet found, but most should be known. I'd say to post it in #bug-reports first.

[floral otter]

Thanks, I just didn't want to post something that may already have been reported dozens of times

[lunar pendant]

How do I get rid of the "!" in the Memories?

[pliant mountain]

Known bug will be patched soon

[pliant mountain]

Had to search the device cuz it didn't show, 1gb ram

[lunar pendant]

k

[pliant mountain]

I think i see the problem now

[half path]

You'd definitely have issues with 1gb of ram yeah, as AL is recommended for 2gb minimum

[pliant mountain]

Oh, really sorry for bothering, and thanks for the help eitherway

[half path]

Still got the iOS issue to deal with

[celest ibex]

How much free space for playing Operation Siren in long times without laggy?
Im having redmi 5a phone with 10gb (clean sized) and 2 gb ram.

[half path]

Those specs should be fine, are you having performance issues?

[celest ibex]

If play OS in long times, the gameplay bcome laggy, i have 800mb left in my internal.

[half path]

I can't say if it's the cause, but you'd generally want 1gb of free space for good performance. Otherwise, probably just restart the game every now and then if you feel that the lag becomes too much.

[arctic otter]

My iPad has exactly 2gb ram yet operation siren still crashes the app every 20min

[half path]

iOS is special when it comes to this
But sorry, I have no idea why it's happening so much on apple devices. Please be patient...

[celest ibex]

Okay, but sometimes when the game is too laggy the game goes blank then freezed, not only in OS features, In guild 2.0 is laggy too if i stayed in that on 8 minutes.

[scenic raven]

Try to reset your phone. Atleast in my case, my iPhone tends to not clear the cache and it just refuses to think

Shut it down and leave it off for atlesst 3-5 minutes (long enough that it doesn’t boot right back up) and 80% of the time that fixes my lag and slow loading

[frank bay]

It’d be interesting to see the overlap of people having issues on iOS since the new update and people running it on iOS devices with low free space or less than 3GB of RAM

[half path]

That’s actually a good point. Might allow a trend to be identified...

[somber herald]

I dont understand but with ap refill with oil. So there should be possible to spent 10k oil every day for refill?

[lyric lodge]

Weekly. Daily is wrong.

[hollow ridge]

what's written in it because i cant read Chinese

[crystal thunder]

excuse me, i'm new here, so i'm sorry if i posted this on the wrong section, but how do i recover my old azur lane account? thank you

[somber herald]

Ok ty. This is good to know

[half path]

Was your account bound?

[crystal thunder]

yep, my account was bound on facebook, but my facebook account got deleted. So when i tried to re-register my facebook with the same email, it seems that it lost the old azur lane account

[fierce rose]

After a full reinstall of the game, the problem persists. I am not allowed to enter NYC in OpSi or everything is locked down

[crystal thunder]

i still remember some of my account details though, if this can help with the account recovery

[half path]

Yeah, you’d need to follow this if your old FB account was lost.

[crystal thunder]

Okay, i'll try that. Thank you very much.

[half path]

Best of luck to you, hope it goes well.

[torn holly]

cant fight my own boss

[half path]

You’ve tried restarting the game?

[torn holly]

Restarting atm

[fierce rose]

Despite a full reinstall of the game, this issue remains. I am not allowed to enter NYC to retrieve my fleet and therefore not allowed to do OpSi

[torn holly]

yes worked

[fierce rose]

And when I try to enter it, everything locks so I have to force restart the game

[half path]

Uh, yeah... sorry, it might seem like I’m ignoring you, but I actually have no idea how to fix that. You’d have to wait for a moderator or kawaakari

[raven sierra]

I have 4 ram and reset all time.

[delicate arch]

Anyone here that can help me ?

[lyric lodge]

Maybe, maybe not. What is the issue. Myself had 0 crashes on my phone so far...

[unborn rose]

Umm

I was buy this

But this is what I got

[lyric lodge]

You want to report that to @fair shell bot

[unborn rose]

Ok

[lyric lodge]

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[patent ridge]

Hi guys i have this problem

The game won't notify about stuff

Example commission done or lab done

I checked the notification permission i already allow everything

Is this a bug?

[fierce rose]

Have you checked the in-game settings to have that stuff on?

[patent ridge]

Yes

I leave everything on

[royal pine]

For some reason my language is unreadable on the game although other my guildmates don’t have this problem, is there any way to fix this problem?

[patent ridge]

So what do i do wrong?

I also already disable my DND feature

Yesterday i tried disabling DND

The notifications still won't come

[delicate arch]

Hi anyone here to help me

[lyric lodge]

Maybe, maybe not. What is the issue.

[delicate arch]

I try and open azur lane but automatically closes?

[lyric lodge]

Any error messages? On what screen? (main menu?)

[delicate arch]

No error messages this is when clicking the app to launch

Any ideas

[lyric lodge]

Tried re-installing yet?

[delicate arch]

I did it 3 times

Like I thought it was storage so I deleted some other games but that wasn’t it

[hexed sequoia]

Anyone know why it won’t let me collect the rewards?

[sacred lichen]

Azur lane keeps crashing on my samsung galaxy tab A

[sacred lichen]

Happens the most when starting a battle

[tight ledge]

Sorry for the late reply lol, but it varies I’m crashing mid fight, post fight, resetting commissions, pr research, and especially in OS. This update has really tanked performance on my phone and tablet

[lean folio]

Was the bug about not being able to fight cleveland in the challenge mode fixed in the patch?

[abstract hedge]

hi i have a problem with starting azur lane. if i start i only get to this screen i do not know what causes it or how to fix it

[sick stone]

Not sure where to post this, figured here might work

[carmine hedge]

Please help me with fixing my OS story missions. I was doing the 4th or maybe 5th mission and after completing everything on the mission I got kicked off the mission map with no new missions. Because of this I can't progress and unlock ch2 etc.

[lyric lodge]

Can you show the content of your missionslog? (bottom right)

[carmine hedge]

I'm not sure what button you're referring to.

[carmine hedge]

If you mean the Information panel I don't have any missions under Mission Hub nor Story Progress.

[uncut barn]

Is there any tech support around?

Hello??

@lyric lodge you around?

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[lyric lodge]

@carmine hedge If you clock "information" show what it shows on that screen

[carmine hedge]

hold on getting screenshots

[lyric lodge]

I'm not tech support... and you really don't need to ask, just post your issue... then if people are around who know something they will respond (or people who don't but want to help anyway :p)

[carmine hedge]

That's fine but anything you can help me with is greatly appreciated as my issue prevents me from playing a part of the game.

[lyric lodge]

Seems they broke something. You really need to contact support about that...

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

I already sent multiple emails to [e-mail]

But since its Christmas I doubt I will get any reply anytime soon. :(

[dusky coral]

<@&460646206851252224> hi, i have some urgent thingy to send to a dev so they change it fast cause its a sensitive subject that could get al banned from phone devices

can i send u in private ?

syanda ?

[outer badge]

Sure, I guess?

[hexed sequoia]

Anyone know why it won't let me collect the rewards?

[carmine hedge]

@hexed sequoia If you got to the "Logistics" tab you will see 3 items (coins etc.) which you can contribute. From that message I assume you have to do that.

[hexed sequoia]

I've already done that

[uncut barn]

Ok welll...

As you can see here... I'm well past the required coins for the reward. Its not letting me progress here.....

I tried repairing assets, I've uninstalled and reinstalled the game.

Nothing....

[sinful yoke]

it is a daily event

[scenic raven]

It only unlocks a new phase every day

[uncut barn]

Hmm... I am an idiot...

Sorry. I should have realized that. Meh.

So like the other one it's a daily unlock?

@scenic raven @sinful yoke

[scenic raven]

Every day you get a new phase.

So tomorrow you’ll obtain the next reward and so on. You can kill as many enemies as you like in one day but only receive that days rewards

[wintry comet]

has this been fixed?

[sinful yoke]

unfortunately not

[scenic raven]

It’s very much a known issue though

[wintry comet]

It was yesterday and was said fix within an hour. I was able to do yesterday's one but today again after almost 20 hours nothing

[sinful yoke]

please wait an hour is in reference to the fact it is a time issue

but because we have multiple users misunderstanding that

I will just remove it

[wintry comet]

Ah gotcha. Do not worry I am just saying I thought that was the meaning

Has the collection in "Action Report" been reported as bug? I participated to some but can't collect the rewards for them

[sinful yoke]

yes it has been reported, I'll send it through

please note that yu will want to report bugs in #bug-reports and not in #tech-support next time

[wintry comet]

Yup sorry just noticed I was here

[velvet ibex]

Hey, I just installed azur lane on my new phone and after it asked for storage permission it got stuck on a black screen, any idea on how to solve it?

Now it goes to the black screen after the logos whenever I open the app

I already tried closing the app, restarting the phone and reinstalling it

Thanks for the help

[hollow ridge]

When in the world will this get regenerated?

[placid storm]

after the weekly reset on december 28, 12:00 AM (UTC-7)

[dense cypress]

So i equip my baltimore with the Sanrui gun, since for CAs AP is generally better and Balti converts her guns to AP. however, today in a Siren Stronghold i saw that she was shooting HE shells. before today, she has always shot AP. has anyone else experienced this?
edit: apparently in siren ops if a ship sinks her skills are turned off.

[pale cave]

For the Ashes Showdown in the Boss List, I keep getting "Coordinates have expired. Please try another target" ,but I go down the list and it just says the same thing? What am I doing wrong?

[half path]

That just means the bosses that you've selected have already been beaten, but since the list is not updated in real-time it does not reflect that. Since people usually finish these early-stage bosses rather quickly, your best chance is to immediately challenge one when you enter the Boss List. If it's expired, either refresh or reload the list.

[pale cave]

@half path Thank you very much for the answer, I was thinking my game needed to be redownloaded or something to that effect.

[uncut barn]

Ok well, the server updated and it's still not letting me collect. :/

@half path @sinful yoke

Nvm disregard. I thought it had already did its server update. Turns out I'm 24 min early. Opps. Sorry for the ping.

[sinful yoke]

no worries

[thin viper]

Are some zones meant to not have loot boxes at the end? I get a message to pick up loot but the map is empty.

[lyric lodge]

Did it specifically mention "spoils of war"? It might be you need to pick up hidden caches first

[thin viper]

I don’t see anything.

NA Ocean W Sector D.

Not the first time/zone too, just abruptly ends.

[lyric lodge]

Did you perhaps beat the zone before, and this was a revisit?

[fresh hamlet]

I'm having some trouble logging in with Twitter on my new phone, anyone know what might be causing this?

[fresh hamlet]

i tried doing it with facebook as well but it just says "your previously logged in to azur lane with facebook, would you like to continue?" and when i click continue it crashes

[sinful yoke]

doyou have twitter installed or facebook lite?

[acoustic drift]

How do i gain access to my azur lane data if i disabled my twitter account and forgot to reactivate it. Also thats the only thing i put my data on

[fresh hamlet]

I had Twitter installed and logged into, for facebook I just signed into my account. Idk what I changed but it just worked now when I tried Facebook tho

I guess it just crashed from a bug and once that went it was fine

[acoustic drift]

What if your Twitter account is disabled

[sinful yoke]

please contact customer support for account recovery and be sure to tell them you do not have accss to your twitter account

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[acoustic drift]

Thanks

[upper shuttle]

Hi, it's now months that azur lane don't work, I have Vodafone 4G and the only way to play the game is using a VPN.
Can someone help me?

[plucky cape]

Have a problem Don't know if it's a bug. Do not come to the other fields or to the start field!

[lyric lodge]

Thats not the move screen, can you enter the map your fleets in then move to the sodes to get to move mode?

[outer herald]

Feel like they should improve the QoL for that though

[lucid acorn]

Is it just me or AL goes constantly update lately 😕

[vestal tiger]

Any News on the constant crashes/freezes/blackscreens?

[lucid acorn]

Dunno, they also yet to tell us why the game is constantly updating without telling us sooner why 😫

[outer herald]

It's like a Steam update now it feels like

[unreal lake]

Because there's a lot of bugs that needs fixing. hot patches are necessary.

[plucky cape]

Map ist clear

[unreal lake]

Go in the map, tap the edge tile, tap outside, then tap the map you want to go

[frozen fjord]

So... I got an interesting bug right now. Got a fleet hard stuck in a hard mode. Beat the boss, game hung up, I went to bed because late at night, timer ran to 00:00:00, now the ships can't get out, can't retreat, can't move, block me from doing hard/normal mode... interesting.

And restarting the game fixed it.

[spice wagon]

Can any body help me with this? I bought a UR Gear Design which I assume is selectable. But it somehow doesn't appear in my storage

[empty frigate]

As officer I'm trying to accept a new guild mission but it's shows this error

[lyric lodge]

Its a ingredient for certain gear lab items

[hallow locust]

Can't do anything on the map

[smoky willow]

I tried to disassemble proto gun, it asked me to type the name but everytime I click it, it just closed

[empty frigate]

One thing I forgot is my guild didn't get to do the last mission that is boss fight, it just ended and maybe that's why I can't accept a new mission cuz I should be doing boss figt

[high arch]

The guild is notifying me but when I go to guild it shows nothing

This is happening since update

[limber pasture]

It's been 3 days and I still cannot contribute to the guild and I am starting to feel bad because I am not helping the guild with them=[

It lets me collect from the fleet supply but I cannot donate and I get that error

[vital lodge]

Divine Marksman + in PVP does not target the most faraway enemy

[placid storm]

if the farthest enemy is a CV, then she will not be targeted because of the new CV stealth mechanic

[slim charm]

@carmine hedge bind account to gmail/yostar/twitter first

[carmine hedge]

I have done so already

[slim charm]

log in on the other device using gmail/yostar/twitter