tech-support

[silent saddle]

Ah, okay. Thank you!

[teal hornet]

Different kind of question, not sure if I am in the correct channel, does azur lane support bigger resolutions in any way?

[sage bay]

push
Hey, i can't connect to the game if im using WLAN, if im using 4g everything is fine, Router is a fritz.box 7530, are there any ports or settings etc. to fix this ??

[left cradle]

I tried loging in my account again after months and my account disappeared wtf

Like it says on Facebook i already used the app but there's no character in any server

[primal valley]

i cant log in

[paper swift]

3rd time pls fix/help

[ornate sparrow]

hi there. How do I change my yo-star email to unbind from AL? I seem to can't find that option on their website lmao

I apologize if i'm bad at finding the right place on where I can change it :C

[sinful yoke]

you need to unbind your yostar account by contacting customer support

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[reef parcel]

i was doing a battle, then the game put me into the main screen saying my account is logged into another device. then, when i closed and reopened it put me back into my account as normal. is this a glitch or did someone actually take my account for a few seconds

[ornate sparrow]

ahh thanks

[dapper blaze]

my game literally keeps crashing after every battle since last night. it started with my dorm crashing everytime i opened it up last night. so i tried clearing my dorm and that fixed nothing. what do i do?

[sinful yoke]

try a file repair in ingame settings

[dapper blaze]

okay i will try

[modest tinsel]

Does the skin from the black friday lucky boxes automatically unlock when you pick up the mail package? I don’t see anything in my inventory for the skin and didn’t get a notification

[sinful yoke]

yes, if you got a skin you already have you will receive gems instead of a skin

[modest tinsel]

I see that was it now, thanks for the help

[dapper blaze]

Tried repairing files didn’t work tried reinstalling now I have more crashes

I’m on iOS btw

[sinful yoke]

what model?

[dapper blaze]

its only 2 years old

regular ipad

[carmine hedge]

So ipad 6th gen?

I need help with login. I’ve read the pinned message, other people’s messages (obviously not all of them so I could have missed smth) but can’t find a solution. I’ve been playing azur lane since the very first collab with neptunia and have level 100 ships, spent money, etc. I recently bought a new phone and have also had to offload the app a while back for space. I’ve brought the app back before from offload and logged in but now I can’t. Even though I’m connected to the right Twitter it doesn’t get my account. It found an account that I accidentally made a while back but not my main one. (I’ve tried all servers) idk what to do I don’t want to have wasted money

I don’t even know my user Id number or whatever because who remembers that

[dapper blaze]

i think so

[carmine hedge]

Turns out my problem is a twitter problem so nevermind. Twitter suspended my account t for no reason (prob inactivity lmao) I Nolonger need assistance

[paper swift]

somebody pls help me with this god damn bug pls, i posted it 3 ans 1/2 houer ago

3rd time i get this bug, no aamount of restarting helps. reloging doesn't help either

[dapper blaze]

reinstalling azur lane and updating my ipad did the trick but we shall see for how long

[fading jolt]

Stupid Question.
Is it possible to remove/uninstall the audio and live 2d downloaded from the game? Got some storage problems

[lyric lodge]

Not without reinstalling the game, no.

[fading jolt]

ok thank you for answering

[crimson frigate]

I did not receive the gem for trade license. What do I do??

[sick kayak]

look at your mail

[paper swift]

Can i get any help at all with the issiue i posted 11h ago

no aamount of restarting helps. reloging doesn't help either

[lyric lodge]

Someone else with that issue tried logging in on an emulator and it was fixed there. Could also try asset repair.

[loud narwhal]

So my friend binded his yostar account and after he did he lost all of his progress. Is there a way to get it back ?

[crimson frigate]

Nothing.

[sick kayak]

did you try to buy multiple trade licenses? maybe you can't get the gems multiple times but I'm not sure. You might want to consider writing the tech support an email with this issue to get sure.

the email is: [e-mail]

[woeful rose]

Hi, I've binded my azur lane account to facebook last year (i checked fb and the bind is still active since 2019) but I was unable to log into my account, got booted into a new one instead. Could someone help w retrieving it? (I have all my IAP receipts if that helps)

[placid storm]

the gem from the trade license is added immediately to your account. check again if the number of your gems already increased.

[crimson frigate]

I didn't try to buy it multiple times. It always become unavailable until there's 7days left, so I don't,and won't be capable of that.
Thanks. I will try writing as per your suggestion.

[crimson frigate]

It didn't.
This is a picture I took earlier since the oil was balanced.

[woeful rose]

if someone can help me with account recovery, please let me know! Thanks :c

[crimson frigate]

Maybe you're on a different server. Happened to me before.

[woeful rose]

am i in trouble if i already started the tutorial on the wrong server?

[crimson frigate]

Not really. Just go back to your previous server. I tried checking before on the other server and the progress were saved.

[woeful rose]

having to reinstall to check if it's in another server is such a pain in the ass...

thanks anw

wish we cld logout from the main menu

[crimson frigate]

You don't need to reinstall. Just check on what server you are on.

[woeful rose]

as in, if i logged in and it wasnt the server I was in, then to try and check another server I have to reinstall

since I can only logout after the tutorial

I've checked lexington and sandy so far, hopefully it's in washington

[crimson frigate]

Check

[woeful rose]

omg wait what

no fking way

HAHAHA

okay I have a pea brain

tyvm friend

my panic has caused some narrow sightedness

[crimson frigate]

It's fine. We cover for each other.

[woeful rose]

I cld have sworn it was in one the english sounding server names

there doesn't have to be that icon of a person in the server list for it to be the one where my account is right

because if u open up the list they'll say that the server w that icon is the one u used i think?

and i dont see one next to any of the names

so im worried that my account might have just been yeeted for whatever reason

[crimson frigate]

You have that silhouette once you had made progress on that server.

Mime is sandy and avrora

*mime

[woeful rose]

oh no

[crimson frigate]

Mine

[woeful rose]

then if there's nth

then my account is gone for good?

my list is like entirely devoid of sihlouette icon things

[crimson frigate]

Did you use the same account?

[woeful rose]

Im quite sure it's my facebook account, when i check my fb directly the azur lane binding is still active since 2019

[crimson frigate]

Oh no.
Did you bind on twitter or yostar?

[woeful rose]

I'll check those then...

i havent logged in since like

i cant rmb

I FOUND IT

WASHINGTON

there was no icon tho

but it's here

thank you for being my emotional support

[crimson frigate]

Why no icon?

[woeful rose]

idk why either man

[crimson frigate]

But you properly logged in to your previous account?

[woeful rose]

yep!

everything is here

[crimson frigate]

Nice. Happy playing. Glad for you fam.

[woeful rose]

just in time for DoA collab! thank you again 🙂

[crimson frigate]

Good luck

[lyric lodge]

The icon only appears after logging into your server profile after a fresh install. It def. Would have been nice if it appeared before that, seeing how often this happens (and some people genuintly think they lost their account even though its 1 click away)

[paper swift]

does not help, the bug comes back

somebody pls help, i can't play this game if i can't fight shit in it. i literally can only send commisions and do daily. techsupport pls do smth

[lyric lodge]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[paper swift]

the tech support rank is here for a reason.

[sinful yoke]

there is no role called tech support

[paper swift]

tag#

sr

[sinful yoke]

this channel is entirely voluntary, I am sorry but I have a life outside of this channel too so I cannot always help when I want to

[paper swift]

" I am sorry but I have a life outside of this channel" like everyone else

[sinful yoke]

then you understand

[paper swift]

well i do, but still i came here for a reason. i have a bug that was showed above

it locks my fleets in map

i can't retreat

i can't engage in new maps

[sinful yoke]

did you contact customer support through the link that Bridal Z23 linked?

[paper swift]

restart, reinstal, relog. nothing helped

No i did not

[sinful yoke]

try sending a ticket to them and they will be more likely to be able to help as they can see what might be wrong

[paper swift]

got ot, will send it later

ty

[stone pond]

i need help

[sinful yoke]

can you please elaborate?

[stone pond]

facebook login doesnt seem to work. always get the tutorial on every server

the app shows up on facebook settings but it doesnt want to load from it

[sinful yoke]

do you have your UID?

[stone pond]

no. only have the ID facebook is showing me. dont know if its the UID from the game or something facebook related

[sinful yoke]

it is something facebook related

did you log into all of the servers and get the tutorial or just log into one?

[stone pond]

i logged into every server to make sure even tho i know im on the avrora server since there was only avrora and lexington when the game came out

does the UID show on screenshots?

[sinful yoke]

UID is located where you can change your secretary/where all those stats are and in your friendslist, do you have a screenshot of those per chance?

[stone pond]

i have to look. this might take awhile

[willow fable]

does this channel also help with lost accounts ?

I have my uid wriiten but forgot to write on which server i was and what login methode i used

😭

[sinful yoke]

can you send your UID? you can post it here or in DM

[willow fable]

dm’d

[crisp quest]

Hello I tried to buy one of the black Friday packages that comes with skin and 2020 gems but I had problems with it and it still charged me :( and I didn't get anything in game

[stone pond]

@sinful yoke i found it

its kind of a miracle that i found it with discords search function

[edgy tree]

Somehow i've unlocked chapter 3 but not 2 and 1. This occured after i started the questline and the initial cutscene didn't start so i tried doing the first quest with food from the dorm to see if it would roll a cutscene then, which it didn't. this has happened for a few ships as i decided to start all the ones i could to remember which ships to use. is there anyway to resolve this ?

Ships affected are Ajax, Hammann, Akagi, Cleveland, Yamashiro, Glorious, Saratoga, Centaur, Taihou, Bailey, Shiranui, Concord, Souryuu, Shangri-la and Repulse

the third chapter got started when i reopened the game, and skip was not an option

Should this go into #bug-reports ?

[stone pond]

it sounds like a bug soooo

[edgy tree]

gonna copy the post over there then

[sinful yoke]

/checkbind 67110068

[carmine hedge]

Bridal Z23

Bind Status

Twitter

:no:

Facebook

:no:

YoStar Account System

:yes:

Nov 25, 2020, 9:20 PM

[sinful yoke]

@stone pond please try logging in with the email you believe is connected to your AL account

[crisp quest]

@sinful yoke do I need to send an e-mail to the support or this problem with the black friday pack that I bought but didn't receive anything can be solved through here?

[sinful yoke]

did you check your mail in game?

[crisp quest]

Yes, there was nothing there

the package also is 1/1 instead of 0/1 but I got charged on Google Play

and also got an e-mail with the receipt

[sinful yoke]

okay then yes please contact customer support

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[crisp quest]

thank you ❤️

[sinful yoke]

please make sure to include your information such as UID, username, and server if you send through email instead of helpshift

[crisp quest]

will do! thanks for the clarification

[edgy tree]

No ones got any idea about what to do with the missing Memories for ship questlines ?

[stone pond]

@sinful yoke thx

[tranquil sandal]

Hey there o/
I'm logging on to a new device so I tried logging on with a Yostar account, after generating a verification code with my old email I logged on fine and switched to my old server (Sandy) but it still starts me off with the tutorial.
I also tried logging in via Twitter which I thought I had bound to my account but that starts the tutorial too.
Is there anything else I can try? Idk if it's possible to overwrite an old save by screwing around with the account transfer etc

[sinful yoke]

have you tried logging into all servers?

[tranquil sandal]

Yes, all of them start with the tutorial and none have the little profile icon

[sinful yoke]

the profile icon will not appear until logged in properly

do you have your UID?

[tranquil sandal]

Can I access that without being logged in to the app? I don't have a device that's logged in properly after I switched devices

Otherwise no

[hollow ridge]

Just a question of mine in yostar's purchasing website there is no location for India so it means people from India can't buy AL Merch?

[frank bay]

They only ship to a limited number of countries currently. If you have a freight forwarder in one of the countries listed, you can buy the items. Otherwise you can't.

[sand island]

Dunno if I should ask here or one of the feedback channels but I'm having an issue with the game locking up when I go into any boat's profile screen, I can't do anything and have to force the game to close

This seems to be exclusive to my pixel 4a because when I try it on my old tablet, everything is fine

[hazy trout]

Help?

[balmy spindle]

So.. May I watch the beauties behind the other beauties?

[naive stream]

My dock filled up while building ships, I chose the expand option which took me to the store, I purchased the dock expansion twice. I returned to the build screen and got the dock full message again. When I exited to home screen and went to the store from there I purchased again and dock expanded. I was charged all 3 attempts and only got one expansion. Please make this right.

[spark trench]

the soundeffects and music of my al sound super glitchly i did data repair but it still sounds super glitchy

[full scroll]

hello i have a problem
Trying to log into his account through Facebook, he writes that the account is already connected
But I didn't get access to my account on the server
Tell me what to do ...

[elder vapor]

@naive stream your first purchase was likely the depot expansion instead of dock

[vast jackal]

My app is crashing It started to happen before maintenance and after end of maintenance it's happening again any solution ?

[naive stream]

@elder vapor no, I am not a noob, I know I purchased dock expansion, I am also having issues with the builds either disappearing or launching themselves

And crashing after I come here

[foggy parcel]

I'm not sure if anyone can help me. Just downloaded the game on my phone, I go to log into the game using my usual yostar email log in. Upon logging in, I stumble across another account that has already been active and a higher level. It looks like this user is using the same email as me. Any advice on what to do?

[mortal hill]

I can’t play the second stage of the doa event it platt the cutscene and then takes me back to the selection screen and won’t let me play

[full scroll]

is it possible to somehow restore the account and what is required for this

[sinful yoke]

did you ever bind the account?

whats required for account recovery is username, server, and some ownership confirmation questions staff determine

[oak rain]

I purchased both Black Friday bundles but only got a skin from the Azur box. I don't believe I got extra gems for rolling a skin I would already have though

[foggy parcel]

@sinful yoke which user are you referring to?

[sinful yoke]

the one who just asked their question above mine

[foggy parcel]

ah okay

sorry i was just waiting to see if anyone had any advice for my issue above

[sinful yoke]

@foggy parcel regarding your issue it sounds like a login issue, try relogging into your bind again and try restarting your device

@oak rain you will always get gems for rolling a skin you already have, you might have missed seeing the extra gems

[foggy parcel]

@sinful yoke yes I have tried restarting the device and logging back in. This was the first time playing this game for upon logging in for the first time I used the Yostar log in method but when I did, i logged into an account that had already been used and leveled up to 14 already.

[oak rain]

Okay thanks. I may have added my recent purchases incorrectly looking back now

[next wasp]

Good afternoon. How do I restore my account from azure lane?

[sinful yoke]

so the issue/account that isn’t yours is still connected to your yostar account? @foggy parcel

@next wasp was the account ever bound?

[next wasp]

Yes, via email and Twitter

[foggy parcel]

@sinful yoke yes correct. i don't know how to look up what accounts are connected my yostar account, but i get the code to my email and i can log right in.

[sinful yoke]

you can login through the tabs on the left side of the title screen, we have a detailed step by step image that ensures you log back in in our pinned messages @next wasp

@foggy parcel try switching servers to see if your account is in one of them

[foggy parcel]

@sinful yoke I've never played the game before, so I shouldn't have any characters anywhere. But when I log in, it shows a character already on one of the servers and that character is level 14.

to be safe, i've already changed my email password in case i was compromised, but this person is still playing the game using my email for the yostar log in. idk how that is possible

[next wasp]

I don't remember which Twitter account was linked, can I somehow restore it via email?

[sinful yoke]

yes if you linked it through yostar you can recover it with your email, in pinned messages there is a guide for logging in with yostar accounts @next wasp

[naive stream]

@sinful yoke could you please address the issue that I posted above regarding two not received dock expansions, also why when I try to purchase the 39.99 diamond package does google play charge 40.99?

[sinful yoke]

it is not uncommon that users purchase depot expansion instead of dock expansion, you can contact customer support if you think its a mistake but if it says you did accidentally purchased depot expansion, unfortunately they cannot revert it
for the 40.99 issue it is an issue from google’s side

[naive stream]

@sinful yoke if as you are insinuating that I purchased depot expansion (which I didn't) was I charged 200 diamonds each? And how do I contact customer support?

Why was I charged

[sinful yoke]

depot is only 100 each but because I dont know your gem count or the amount that was taken, you can contact customer support through these 2 places below

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

they can check the logs for you and confirm

[next wasp]

Can I use my nickname to restore my account?

[sinful yoke]

can you not login to your account?

[next wasp]

Yes

?

[sinful yoke]

@next wasp whats preventing you from accessing your account?

[next wasp]

I log in via Twitter or email that was linked to the account and the progress is reset and there is nothing.

Is it possible to restore your account using your nickname?

[sinful yoke]

@next wasp did you check all servers?

@median path you can contact customer support and they will send the missing pack to you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

you can contact them through the above link or email

[next wasp]

Yes

[sinful yoke]

do you have your UID?

[next wasp]

No, just this

[outer herald]

Do you know your server at all?

[next wasp]

Avrora

[sinful yoke]

are you currently logging into avrora?

[next wasp]

Not yet, I reinstalled the game, additional files downloaded

[next wasp]

I went to the Aurora server, via Twitter, which was linked to the account, and there I started all over again

[ruby lichen]

Hi i just want to confirm that i sent an e-mail to CS on last Saturday,
And its almost the weekend again and i still haven't gotten any reply regarding my account
Sorry if I'm being impatient.

[sinful yoke]

staff replies usually within 1-3 business days, they should respond sometime today/tonight

[next wasp]

what about my problem?

[ruby lichen]

Ok, thanks for replying

[sinful yoke]

where are you logging in? the title screen? @next wasp

you said you have 2 binds on, so as long as you log into them properly, theere shouldnt be an issue

[next wasp]

there is a mail does not work, writes the wrong password, 5 times Ude changed it, the same error. And there is no progress via Twitter, although both methods are linked to the same account

[sinful yoke]

do you know how to login with email?

it can be confusing

[next wasp]

I went through Google play

[sinful yoke]

azur lane does not bind with google play it binds through YAS which uses email

[next wasp]

I don't know, I used to just enter my email and that's it

previously, there seemed to be 4 ways to link an account?
I'm confused

[sinful yoke]

there are 4 ways yes, google play is not one of them

[next wasp]

I used the fourth method. Now there are only three of them left. And I don't know what to do.

[sinful yoke]

the 4th method is apple login

the third method is yostar account system, it sounds like you are playing from an android?

[next wasp]

Yes, with an Android. In one case, my email was written at the top.

[tardy totem]

is Nox still the preferred emulator for AL?

[next wasp]

I remembered the mail that was linked via YAS, but when I write it again to log in to my account, for some reason my old account is not there. Although earlier, I also went through YAS on another phone and everything was fine.

[grave trail]

is the game buggy only for me? i kept losing sound in the middle of everything. i have to keep restarting my emulator to get sound back. its a first this happened.

[tender stump]

Anyone else having this problem?

[sinful yoke]

login to one of your binds on the left side of the screen there

[teal mango]

What do we do if we resolved pending purchases but haven’t received the items yet?

[limpid fable]

Is anyone else having transaction errors

I have enought in my Google pay wallet and account is verified but it keeps telling me transaction declined

[full scroll]

and where should I write?
or should I write here?

[zenith forge]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[zenith forge]

@full scroll

[full scroll]

Laffe Tln Lv.78
Washington
restore my account please

[sinful yoke]

we are not helpshift

[lapis gyro]

may I know what might have caused this?

[tawny tendon]

System Error 19 when buying White Black Friday Lucky Box

[shut walrus]

Its probably a desync between game and server, if u close game then reopen it should fix, if that doesnt fix idk what the problem is

[lapis gyro]

Thanks

[blissful violet]

so guys i have a question, al gave me the second flex medal but i don't have 200 ships, i have 197, is that normal?

[storm stream]

I have been having loading issues. My galaxy note 3 with android 10 hangs at a black screen right after the logos this is a fresh reinstall.

Also my tablet also fresh install keeps crashing it is playable for a while but will crash randomly

Also on tablet connecting to facebook caused a crash was able to connect to my accnt via yostar account

[dull cloud]

the USE button doesn't work for me. am i the only one ?

[lyric lodge]

Its been broken for ages now :/ No idea if they are aware though

[frigid blaze]

I purchased the white Black Friday box, but did not receive a skin with it. What should I do?

[spring grotto]

If you got all the other items in the box, you got refunded gems then b/c you got a duplicate skin (you got the amount of gems that the skin cost)

[compact kernel]

Hey i have problem with the game

I dont purchased anything buy suddenly my bill has the game topup to it

Its suddenly deduct money from the bill

I didnt buy anything

Pls <@&460646206851252224>

My dad is real mad now

[spring grotto]

Unfortunately there's nothing us moderators can do. If you're sure that you didn't purchase anything, please do contact customer support and ask if they can explain what exactly happened to you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

and please do keep in mind that it's the weekend now for customer support so it's likely that you won't get a response till Monday

[compact kernel]

I dont want to state here but i lost 50 dollars

Thats a lot

Somehow it deduct money on its own

I didnt even subscribed anything on the account

[tropic jasper]

i thought it's still friday judging by the server time? (UTC -7)
or maybe different time zone for this?

[spring grotto]

I can't imagine a scenario where the game takes money without your confirmation But as I said, unfortunately there's no solid information that we can provide here. Only customer support can, sorry to say

[spring grotto]

It is still Friday for some places. But customer support is based in China. So they're already past their Friday workday. It'll be Saturday for them now

[tropic jasper]

oh, okay.
thanks for the info. I thought it would follow the server timezone too.

[spring grotto]

No prob

[carmine hedge]

Can't disassemble these. Everything looks correct.

[scenic raven]

Try adding a space at the end? It looks like there’s one inside the quoted name

[lyric lodge]

name = "Resplendent Astrum ",
Yup, there's a space there

[desert bane]

Hey is there anyone else that lost gems after this last update? I had 3k from buying the Black Friday boxes but after I updated I now have 1909. I’m like 95% sure I didn’t spend them because I was gonna use them on skins for the Venus event.

Is there a possible way to go back and see past gem purchases?

[worldly lily]

The black, Black Friday box didn't drop a skin. Did I misread it and there was only a chance of a skin? Because the white box was super obvious about the new skin.

[desert bane]

No both had skin drops when I bought them

[lyric lodge]

If you already own the skin it drops, you'll get its value in gems instead.

[worldly lily]

Ah, that may have happened then.

[formal glen]

My game has been stuck in this screen for a long time I tried with wifi and mobile data, and also checked abd game is up to date but doesn't seem go go further than this screen

[carmine hedge]

I’ve been trying to recover the account I had on my iPad, but I cannot remember my in-game name or the UID I do remember that my commander level was 43 and the server I was playing on was Lexington

The reason why I can’t get on Azur Lane is that my iPad can’t run it anymore

[sinful yoke]

did you ever bind it? @carmine hedge

@formal glen you will need to reinstall

[formal glen]

do I need to remember my UID? I do have it binded to twitter and an email tho have 2 emails I use and don't remember which one I have it binded it to

wanna make sure since don't want to lose everything

[carmine hedge]

Can't unbind my Facebook account its say third-party account does not match one bind dunno why tho :(

@sinful yoke any clues what I can do?

[sinful yoke]

@formal glen as long as you are bound it is fine, but its always good to have your UID somewhere

@carmine hedge is there another bind on your account?

[carmine hedge]

@sinful yoke Gmail

[formal glen]

oh good I think I found my fleet id which I had posted way back in the friend&guild-id

[sinful yoke]

can you try changing the profile picture on the facebook account and try unbinding it again? @carmine hedge

[carmine hedge]

@sinful yoke ok

@sinful yoke it worked thanks!

I did have it bound, I had it bound to my Apple account @sinful yoke

[sinful yoke]

can you try signing in with apple login at the title screen on the left side?

[carmine hedge]

I did, but I selected the wrong email and I don't know how to switch to the email I want

I signed in on a new phone so I'm not sure if the accounts are device-specific or not @sinful yoke

[sinful yoke]

apple ids are not device specific, are you able to try logging in again but with a different apple account?

[carmine hedge]

I only have the one

[sinful yoke]

im a bit confused how you signed in with the wrong apple account then in the case you only have one?

[carmine hedge]

No I used the wrong email to sign in on a new AL account

The account I have used the email I use generally

Is there a way to switch the email or once you select it it's locked in? @sinful yoke

[sinful yoke]

for apple login correct?

[carmine hedge]

Yeah

[sinful yoke]

I dont believe there is a way, the email is based off the email used for your apple ID

I am trying to login with my apple ID now and there is only the choice to login with the itunes account im currently logged into

[carmine hedge]

Might be I still have access to it, just the iPad I'm using right now can't start it up without it just crashing outright, maybe I just need a new iPad

When I get a new IPad I'll try to log in using that

[sinful yoke]

as long as you bound your account and have access to the login credentials for your ipad's itunes account then yes you can recover your account by yourself

[exotic terrace]

Hi. Where can I get support for the Merchandise website

[carmine hedge]

Where would I go to recover my account?

[sinful yoke]

@exotic terrace you can contact them through [e-mail]

if your account is bound you do not need to recover your account per se you just need to simply log in

you can find a step by step detailed guide on how to login to a bound account in our pinned messages

[carmine hedge]

Ok

[placid prawn]

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[south kettle]

has azur lane worked on the iphone 12 for anyone?

[sinful yoke]

yes of course

[south kettle]

i cant seem to make it work, it doesnt let me in the game

[sinful yoke]

can you please clarify?

[south kettle]

i open the app but it puts me into the log in screen with the manjuu loading bar that appears, from there on im just stuck on that screen

[icy plinth]

Hey, I've been having some issues for a while, I assumed that it was temporary like the Summer issue and would be patched but I've basically been completely unable to launch the game at all for almost 3 weeks now (since the last mandatory update). It's supposed to be compatible with my iPhone 9 (iOS), and I've reinstalled multiple times, but it's never been able to even launch (instantly closes with no image loaded). Any known issues/reports about this?

[lone harness]

How do i fix pause on split screen?

[tight temple]

i'm getting error 2 on one of the asset packs to download. is there a way to fix this?

[ivory mountain]

I had an issue not long ago when purchasing gems, my wifi went down for a while. It said that my transaction was complete, I was charged but I did not receive any gems

[lapis gyro]

So i got this file around the same time i finished downloading data for AL after I reinstalled. May I know if its from yostar? If not i will proceed to delete it

That folder name looks very weird

[young atlas]

It says food

In the 2 nd pic

[sinful yoke]

you need to press GENERATE in order to generate a code through the email, passwords are not used

the website login and YAS are not the same yes

do you have your UID?

login with what you recall binding with and be sure to check all servers manually, restart the app if you are greeted with the tutorial

[foggy vault]

Okie so I lost my phone and bought a new one and I accidentally linked a wrong Facebook account and now I couldn't unbind it, it would be great if someone could help me out, thank you :3

[hasty sage]

I have no audio on the iOS version

I repaired the assets using the option and still no audio

[carmine hedge]

Hello

[elder vapor]

@hasty sage is your phone muted? The switch on the side mutes all sounds including game

[carmine hedge]

Need help or were I can go, someone steal my account :(

[lyric lodge]

Really stolen or you just got the message "Some other device logged in" which can happen if you get disconnected from swapping the app to something else.

[carmine hedge]

I already checked someone bind Facebook and Twitter

Manage to recover my email.

[marsh frigate]

The juustagram pictures are not matching up to the conversation. The sand castle conversation has a volleyball dive picture and volleyball has a character thinking that manjuu are dumplings

[deft crypt]

yeŝ it has been reported already : #known-bugs message

[rugged widget]

Okay, finally annoyed enough to post this. This screen keeps showing up all the time. I have deleted the cache, repaired the game, and reinstalled it and it has never stopped coming up. The game stops responding or crashes constantly on my S8+ and it doesn't matter where I am. Nothing else has any similar problem.

Generally, I'll grin and bear it, but this time it has made the game almost unplayable.

[tawdry garnet]

is normal that gascogne swimsuit skin doesnt have the beach background in the main screen?

if im correct, the shop says it should have one, like all the other skins, but in the main screen its just a gray background

im sorry if this is not the place to ask that, but idk where to

[vestal scarab]

it’s like any other ship that has unique bg. You can just turn it off in secretary settings

[tawdry garnet]

nono, i mean the background of swimsuit skins

gascogne's is totally gray

while all the other skins have that beach and the palm at the right

in the shop says it should have one

[lyric lodge]

The devs closed the bugreport with "not a bug" but yeah, I vehemently disagree

[sinful yoke]

its not a bug

it was turned intentional after an update

in the past, it was a bug, and then they decided to revert it and make it intentional, there is nothing we can do but provide feedback about it

[tawdry garnet]

sooo, is normal that the background is that ugly?

[sinful yoke]

yes unfortunately

[tawdry garnet]

sad

is there a possibility that i send #game-feedback to change it?

[vestal scarab]

tbh i thought this was for all the skins that has this black or grey bg. But i guess not?

or is it

[tawdry garnet]

idk, it was strange to me because is the only swimsuit skin with it 😦

[vestal scarab]

because for my enty skin it previewed the animated bg, if i turned off the unique one. But when i bought the skin, turned out it was a normal bg instead of animated one

that was sad, but then i found out, that other skins have the same thing

[gaunt heath]

i think the comments are swapped

[north fern]

Is it me or the photos in justagram have nothing to do with what is saying in the comments??? It seems the photos are in random order, like there is a foto of Monica recept during volleyball, but the chat is talking about sandcastle or the new one that shows Nyoutengu watching a manjuu but the chat is talking about receiving the ball during volleyball...

[sinful yoke]

please stop reporting bugs in #tech-support

[north fern]

Oh, is this a bug?? Sorry, then...

[sinful yoke]

yes and its been reported

[shrewd forum]

bought the black friday pack, but it still has not shown up in my mail, does this happenoften or should I contact cs

[sinful yoke]

please contact CS and they will get the pack to you

[lyric lodge]

Yeah I got it on my Cheshire. BG is fine if I turn off the character's background objects, but I really just want both to work properly you know? :/

Which enty skin do you mean @vestal scarab

[vestal scarab]

this one

[carmine hedge]

@sinful yoke send you a message asking for more information about how proceed with my problem

[tropic stirrup]

Hello, today when I launched my game I had to do the tutorial and I lost my progress.
But when I launch my game from Bluestack on my computer I still have access to my account.

[rugged widget]

Maybe check to see if you're still on the right server?

[tropic stirrup]

I am 😔

[quick verge]

https://cdn.discordapp.com/attachments/483224489505587211/782434138866057216/unknown.png

https://cdn.discordapp.com/attachments/483224489505587211/782439804079177768/unknown.png

[rugged widget]

@tropic stirrup and logged in too? The only reason I can think of that it's making you start over is either you switched off your server or logged out accidentally. Nothing is wrong with your account if you're using the same one on your Blue Stacks, so I'd probably just go into settings, log out then log back in with the ID I bound the account to. See what happens. It might have done that for you when you logged in on BS anyway. Good luck.

[tropic stirrup]

I logged in with Twitter and get my account back . I must have accidentally logged in with Facebook I think.
Ty !

[rugged widget]

You're welcome. Glad you got back in. Those little buttons are tricky. I swiped off Avrora onto Sandy once by accident as I was putting my phone down.

[tropic stirrup]

Terrible 😆

[sinful yoke]

I do not know what you mean by implemented the servers

servers all hold unique data

if you made your account on say server a but are logging into server b you will be greeted with a new account on server b

[hoary mason]

I also get the same problem on my Nox.

Does anyone know how to fix the emulator sound missing?

[limpid rapids]

Uuhm. Boss node hello?

nvm, rebooted and it spawned

[balmy smelt]

So I bought the Black Friday $30 lucky thing and I didn’t get it. It says the payment is pending.

[cedar crater]

So idk

So

Oh wait wrong discord

[zenith forge]

i don't think that's related to #tech-support

[quick verge]

oh ok

shall I delete it then?

[zenith forge]

up to you.

[cunning saddle]

i honestly don't know if this is best put here or not, but i can't do my three daily hard mode attempts and i can't do any of my dailies. It's says they're all already done but i still got the missions to do them

seems like when the juustagram fix came, it also fixed my problem

[young atlas]

It says food instead of drink

[carmine hedge]

Tech Support pog?

[sinful yoke]

[frozen root]

Hello

I have an iPhone 6 and my game keeps crashing I don’t know why and if it’s just my phone or the game

[sinful yoke]

iphone 6 is no longer a supported iOS device for AL

[random sparrow]

Hello, I decided to enter the Server here after my Reddit Post about my lost account being deleted by some ADM

What should I send here for help and maybe get my account back?

[lyric lodge]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[lyric lodge]

Contact support with the email there

[random sparrow]

ohh, Thanks

[heady ridge]

@sinful yoke What does that message mean

[lavish cairn]

I have a question.

Can I recover my account even if I didn’t bind it? I am playing from my new phone, and used to play on my IPad, however I deleted the application.

[manic kayak]

I'm getting fb authorization failed when attempting to bind to a new facebook account

[lavish cairn]

Please. My account still exists within the system, as I looked it up using a different account and it is still there

[manic kayak]

anyway to get around this?

FB authorization failed 100221

[sinful yoke]

can you try changing the icon on the fb account and try to bind again?

[manic kayak]

it works after changing the icon, but this show up

i have never logged in using this facebook account into azur lane, its a new facebook account

[edgy tree]

Is there any way to fix this, or to get the missing memories ?

those would be memory 1 and 2 btw

[edgy tree]

seems to be similar to the problem reported in https://trello.com/c/QdpeUgAb/92-missing-event-scene but this issue has been archived

Trello

Missing event scene.

When viewing event scene (i.e. Moon Rabbit) if connection dies (or, possible, game crashes) and user relogs back, that scene is lost and it's impossible to replay it in Memories menu.

Comments

1

Labels

In Progress

[sinful yoke]

yes you must contact customer support in order to unlock the scenes

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[edgy tree]

what information must i provide ?

[sinful yoke]

what it asks you to provide in helpshift, if you want to use email then please provide username, server, and

[edgy tree]

what would you say Account issue, General Gameplay issue or bug report ?

[sinful yoke]

account issue

[edgy tree]

ok thanks

[hard willow]

When we contact tech support, how long does it take for us to recieve the automated email? I have waited 1 hour and is deciding whether I should resend

[sinful yoke]

the automated email should be near instant

[hard willow]

So I should resend it seems?

[sinful yoke]

did you send through email or helpshift?

[hard willow]

helpshift

I assume this means that it worked

But still no email have been recieved

[sinful yoke]

it may be possible your provided email blocked the sender but you may want to try sending a direct email to see if it gives any messages

[hard willow]

I have tried again with another email but it has yet to work

Is helpshift down at the moment?

[edgy tree]

actually now that its mentioned i've not recieved a machine reply either yet

[hard willow]

Are they on break?

[edgy tree]

idk

automated mail responses don't tend to go on breaks

if necessary what is the support mail to send to ?

[hard willow]

"[e-mail]" this email supposedly

[edgy tree]

alright

i'll see if Kawaakari has anything to say before i decide to write a email as well

[hard willow]

Emailing manually works @edgy tree

[edgy tree]

rightio

[kind copper]

I have this problem. How do I get rid of this?

[outer herald]

Did you try an asset repair at all? It's the cog on the top right of the screen

[kind copper]

no...

I clear the data... ehhehe

[west mica]

Does anyone know how to unbind from yostar account?

[surreal finch]

how do i unbind AL from a facebook account

nvm i found the way to do it

[surreal finch]

nvm i can't seem to unbind my facebook account

it gives me an error

[carmine hedge]

It is not a serious problem, but it is far too consistent to ignore. I have noticed after about the third second of every single battle I have done in 3 different servers for 2 weeks, this game lags out for about 5 seconds. Then it will go back to normal, and sometimes the lag will even choose to come back. I am unsure whether it is the game or my device being from 2016. But it is a very consistent problem.

[thorn moat]

Is this normal or crashed? The loading time takes so much time to load T^T

[sinful yoke]

you need to reinstall

[thorn moat]

Yes, thats what Im doing right now XD

[surreal finch]

how do i unbind my facebook account, it keeps giving me an error

[sinful yoke]

what is the error?

[analog kraken]

which emulators do u guys recommend to play this game?

[sinful yoke]

bluestacks or memu are recommend by other users

[plush charm]

A pal of mine was noting that they were frequently crashing for no noticeable reason, they've reinstalled but to no avail, any ideas?

[sinful yoke]

what kind of device do they have?

[plush charm]

Samsung phone of some variety I believe

[sinful yoke]

can you ask them which specific type they have?

[plush charm]

Samsung SM-J727V

[plush charm]

For further information, it seems to crash to black during any variety of sortie, including Exercises and standard PvE

[sinful yoke]

ah sorry I got busy and forgot to respond, I looked at the specs of the device and it looks like it does not have enough ram (2gb, 3gb is the minimum for AL) @plush charm

[plush charm]

He won't like hearing that, much appreciated for the response though

[kind copper]

4GB gang

[sinful yoke]

sorry to be the bearer of bad news do note that if he has a laptop or pc they can run the game on an emulator

[kind copper]

😪

[plush charm]

I recommended him to give it a go on BlueStacks, as I recall personally having a relatively good experience with it, and he seems to distrust both Nox and MEmu

[surreal vine]

I need Help! I had to reinstall BlueStacks and now when I run Azur Lane I get shoved into a new account and doesnt let me sign out to try another way. My main account is tied to my Facebook

[sinful yoke]

did you login with facebook using the left side button on the title screen?

[signal grove]

Hello. My friend's device doesn't support playstore. When he's trying to download AL from the official website (i suppose) the apk that he gets is Genshin Inpact. What's going on?

For any kind of reply please tag me so i can get notified. Thanks

[ancient quarry]

So I have these weird problems, any help or advice would be appreciated:
everything works just fine when using mobile data (well sometimes there's a longer loading but nothing serious)
when playing over my home wi-fi, some actions sometimes cause disconnect chain that either never ends, ends with various invalid errors (and the game looks like the action never happened, but restarting shows that it went through) and very rarely, after a few reconnect attempts, continues normally
some actions causing this are: sending ships on commission, opening mail, starting new research, disassembling gear through enhancing or retiring ships and some others
my wi-fi otherwise works perfectly fine, no other device or application has any problems, it's only azur lane and it's immediately after confirming those actions (not even any delay, it immediately says disconnect)
I have full control over my router and my public IP is static
these disconnects started ~2 months ago, nothing changed in my setup and everything worked perfectly fine before that
I have tried checking data integrity and even tried to do a full reinstall

[worldly birch]

Help :( I can't top up

[spark trench]

?????? Looks pretty ready to me

[tough roost]

Maybe you have a full dock?

[lyric lodge]

It's already deployed. Reboot the game and you should find it in your docks.

[stable spindle]

hello, I don't know if it's my phone getting old but it happens more and more often, when the game is loading sometimes it keeps loading infinitely and I have to reboot the game.

At first it was just time to time once per day max, but now it's becoming hard to launch the game without this bug.

[deft shoal]

Hey folks, did anyone experience such an issue: whenever you get the post-battle score screen, all of the background applications on Android phone are being closed. For example, YouTube in multi screen or spotify in background. Is this lack of RAM?

[worldly rose]

Hello, I’ve bought a pack of gems this morning in game, but I did not receive any after the money has been paid. Are there anyways to get the gems back?

[spark trench]

O ye thx

[sick night]

I tried to buy gems, and an error happened, i didnt receive anything yet i clearly got charged ?

[carmine hedge]

You can send email to yostar with the receipt attached and they will give you the gems.

/techsupport

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[regal otter]

I'm trying to login to a new device through Yostar login
I input my email, get the code, put that in and press confirm, choose the Amagi server, but it logs me in to a new account
Am I doing something wrong?

[granite lion]

First of all, are you sure you using correct email?
And if yostar login is what you used for bind?

second, do you remember your UID?

[regal otter]

Now that I think about it, I'm not 100% sure I'm using the right email. I'm pretty sure I used Yostar bind. I have my UID, yes.
Let me try another email and I'll get back to you

I tried another email but it starts me in the tutorial (even after restarting). That means it's not right, right?

[granite lion]

ye

can you give me your UID?

I can check if it was properly bound and what it was bound to

[regal otter]

Ok! Through DMs or in here?

[granite lion]

here is fine

[regal otter]

339631826

[granite lion]

it's not bound to anything, no

/checkbind 339631826

[carmine hedge]

Bridal Z23

Bind Status

Twitter

:no:

Facebook

:no:

YoStar Account System

:no:

Dec 3, 2020, 1:35 AM

[regal otter]

Ah, that might be it then lol

[granite lion]

you need to contact customer support and try to restore your account with them in that case

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[granite lion]

follow that link and fill out the form in there

[regal otter]

I have a device with Azur Lane working, can I just bind on that?

[granite lion]

oh, you have access to your account?

ye, in that case just bind it there

[regal otter]

ye, I'm just trying to play it on another

[granite lion]

and it should work afterwards

[regal otter]

Oh right, i think I know what I thought I had bound it
When i try to bind the Yostar account it doesn't send me a code when I hit generate

Should I contact tech support for this or am I still doing something wrong?

[granite lion]

[regal otter]

Eh wait, can you check again if it's bound now? I tried using the same code I got from trying to login

[granite lion]

it says no

[regal otter]

Darn, seems like trying to Yostar bind is kinda janky for me

[granite lion]

wait a little bit in case there's some sort of internal cd
or just use twitter instead if you have one

[regal otter]

I don't, but if it still doesn't work I guess I'll make one and try with that

Binding through Twitter did the trick. Thanks for the help!

[granite lion]

glad it worked

[pastel granite]

Hello. I purchased 79 dollar gem, charged but did not get gem. How do i get help for this?

[sinful yoke]

please contact customer support through the link below and they will give you the gems

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[charred dune]

Excuse me, how does trade permit works? Does it reset/end after each month or end 30 days after i bought it?

I've bought a trade permit on November 11th 2020, if it's 30 days then i should still get the item until December 11th 2020

I stopped recieving trade item on December 1st

[snow salmon]

Tf is this

Was playing hardmode 6-4 then this appear

[placid storm]

that's log mode

just click hide

https://youtu.be/l3ujs7D0tFE

[tranquil sandal]

Is there a way to find my UID without logging in? My old device is broken, and I can't submit a ticket without it

[spring grotto]

Unfortunately there is no way to get the UID unless you happen to have written it down or screenshot it. But if you don't have it, you can just put N/A for not available for the ticket

[tranquil sandal]

Fantastic, thank you

[spring grotto]

No problem at all

[karmic zodiac]

I’ve comes back after 2 years and all my progress is lost. I logged in with FB back then.

But when I logged in again my lv goes back to 1.

I always use iPad to login.

[zenith forge]

@karmic zodiac try to login to all servers

[static moat]

I'm having problems with the app, whenever I try to build, change scene or go into a battle the app exits, I'm using an up to date like new iPhone 8 with a fairly strong internet connection, I tried to use the repair function and even erased and reinstalled the game to no avail, is the game not compatible with i8 anymore?

[rancid raven]

How could I go about figuring where my previous account was? I played azur lane sometime last year I believe

but I cant figure out where that account was

[sinful yoke]

do you have its UID per chance?

[rancid raven]

I think I found it

I logged into an account saying

you started your voyage on 12/16/18

it's probably this one

[drifting quarry]

Uh I wanted to bind yostar in my main account but It is already bind to another account is it anyway to unbind it?

[spring grotto]

You will need to contact customer support for them to unbind a Yostar bind

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact info in case you need it

[polar pewter]

So I took a break from playing a while ago, but during that time my phone broke and I have since forgot the email/server combo to my account

I have the purchase history and Im pretty sure i remember the name of the acc, would I be able to get that account back?

[zenith forge]

you can try to fill the form on the helpshift

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[polar pewter]

tytytytyty

[zenith forge]

gonna took few days for them to reply, i can't guarantee, but I hope you can get your account back.

[harsh basin]

Can I ask?

I try to buy gems with google play balance but it keep declining, why?

[sinful yoke]

is there enough in your balance to accommodate for taxes and fees?

[harsh basin]

Yes

[sinful yoke]

what region are you in?

[harsh basin]

South East Asia

[sinful yoke]

that may be the reason it is declining, have you tried restarting your device yet?

also is there an error code or anything from azur lane's side?

[harsh basin]

Not yet

Let me try

Never mind, its was network fault

Geez

[sinful yoke]

[weak sierra]

I tried logging in to my game with my binded account, and for some reason it doesn’t want to actually log in to my account.

[sinful yoke]

do you know what server your account is on?

[weak sierra]

Washington

[sinful yoke]

are you logging into washington?

[weak sierra]

I think so

Let me check

Yeah, but it doesn’t show the little icon

And if I try to make a new thing with the same name I used before, it says the name is taken

[sinful yoke]

it gives you the tutorial on washington?

[weak sierra]

Yeah

[sinful yoke]

can you try logging into all of the servers then?

[weak sierra]

Yeah, I tried the others, and they all do the tutorial. I also tried logging in again with my account, and it just wipes all the data for some reason

[sinful yoke]

do you have your UID?

[weak sierra]

The name I used on there?

Or is it a number?

[sinful yoke]

UID is a long string of numbers

[weak sierra]

I don’t believe I have that then

[sinful yoke]

do you know your username?

[weak sierra]

Is that for a Yostar account?

[sinful yoke]

yostar accounts do not use username

I mean the commander name for your account

[weak sierra]

It was just Tiberos, as is my name

Not real one, of course

[sinful yoke]

okay please contact customer support for account recovery, in the UID box you can write that you dont know it/have it

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

is where to contact them

[weak sierra]

Thank you

I really do appreciate the help

[worldly birch]

Umm, can i ask something?
So i try to buy gems with google play balance but it keep declining, why

Even though i restart everything and it still didn't work

[sterile magnet]

Anyone plays on vivo 1904(or any phone with similar specs)? Does your game often stutter while switching menus (eg. from dock to personal ship detail, or sliding to another ship detail)?

If so I'd like to know if there's a way to fix it other than buying a better phone

Anyone plays on vivo 1904(or any phone with similar specs)? Does your game often stutter while switching menus (eg. from dock to personal ship detail, or sliding to another ship detail)?

If so I'd like to know if there's a way to fix it other than buying a better phone

[oak shadow]

Is there any escalation or alternate contact for Yostar Store purchases? I was sent the wrong item two times and CS has not replied to my last email after two weeks.

[sinful jewel]

question im getting a "hash failed check" when i start the game is there any fix to that?

[eager epoch]

Hey, so I somehow closed the app (to open my music one), and when I came back the tutorial was skipped....Not that I want to do the tutorial, but is this normal?

[glad sentinel]

My azur lane won’t make sounds, what do?

[sinful yoke]

is your ringer off?

[glad sentinel]

Nah it’s on

Nvm had silent mode on because of a 2mm switch, me stupid

[dusky bronze]

Is anyone having this bug on bluestacks. where if you scroll with the mouse your entrie list leaves

[eternal kite]

Guys?

Can, help me?

[sinful yoke]

?

[eternal kite]

I dont understand, with my english exam😂.

i know this is a tech support for a game, but can someone answer this?

The man is coughing a lot . He................so much.

Select one:

A.
Should not smoke

B.
Should smoke

C.
Must not

D.
Should have not smoked.

E.
Stops smoke

[harsh herald]

Most likely A. (D would make more sense if it was "should not have smoked")
What's the context of the question? Are they asking for present perfect?

[sinful yoke]

please redirect this to #off-topic

[harsh herald]

Got it, sorry

[latent coral]

Can Realme 5 be compatible on playing AL?

Er... Is the Realme brand compatible on playing AL?

[sinful jewel]

question im getting a "hash failed check" when i start the game is there any fix to that?

rebooted my phone... nothing happened, reinstalled it still nothing happened...

[spring grotto]

Make sure you're logging into the correct server. Your account stays on the server it was created on (such as Sandy, Washington, etc). If you're not sure which one it is, try fully logging into all of them.

[lyric lodge]

It defaults to the newest server if you have no logged in account. Which probably isn't your server if it starts the tutorial.

[mystic token]

Can someone tell me what does this mean?

[sinful yoke]

try restarting the app

it is usually desync

[mystic token]

Thx

[white vessel]

uhmm

can I talk to some mods here?

[astral pulsar]

Hey there. I took a 6 month break from the game and now I can't seem to login back to my old account. I'm really sure I had it bound to either my facebook or my yostar login, however using either of those now just sends me back to the tutorial on a brand new account (I'm definitely selecting the correct server - 100% positive of that).
Is there anything I can do to recover my old account?

[white vessel]

do you have a pic of your UID?

[astral pulsar]

I don't believe so, no; I can provide other information such as name, server, acc level, approximate beginning date of the account and last login, a list of ships (most of them at least), but yeah I don't think I ever saved the UID anywhere

[sinful yoke]

can you try logging into all servers just in case?

[astral pulsar]

well ok, but like I said I'm sure it was on avrora because I have a whole group of friends that we all play there

All servers start me off with the new player tutorial.

[edgy tree]

I am in the midst of Upgrading my Faction technology for Sakura Empire to 1, but the timer keeps resetting to 2 hours for some reason ?

[edgy tree]

nevermind that reopening the game fixed it

[deft vapor]

Please help me.
I can't enter the game because when I tap on the icon I always see screensaver with Enterprise and endless loading.

[slender surge]

Im trying to unbind my twitter acc from my old phone but its not letting me

trying to unbind my Twitter acc and it keeps giving me the error 100213

my issues have been fixed

[fervent jewel]

Ehh ... it's the first time that happens to me, and no matter how much I restart the game that thing keeps appearing and it doesn't let me advance, how can I solve it?

[sinful yoke]

please login to one of your binds on the left side there @fervent jewel

[fervent jewel]

thanks

[novel grove]

Uhh, I think I found a bug? I awakened 105 Shinano and Dido Muse while they were sortied and it has since been undone, but my coin is still gone. Is this known?

[novel grove]

Reset my game and it's fixed so disregard

[granite spindle]

I got a name change ID a couple hrs ago, waiting for it to show in the mail, and it hasn't. What should I do?

[astral pulsar]

If I want to unbind an account, do I need to contact support or is there a way to do it myself? cuz I'm getting an error when I try to do it

[sinful yoke]

what is the error and is it a third party account you're trying to unbind?

[astral pulsar]

error 100213

it happens with both the yostar account and the twitter/facebook

not sure if its the same number for each of them now that I think about it, I didn't compare

I think it was

oh wait I can't even try to unbind the yostar acc now, weird

guess I'll have to contact support

[latent coral]

Is the Realme 7i compatible to play Azur Lane?

[sinful yoke]

it is normal behavior that you cannot unbind your yostar account @astral pulsar

@latent coral it should be able to

[astral pulsar]

I already sent an email to support but if they can't help me with it I'll ping him then, thanks

[sinful yoke]

who will you ping?

[astral pulsar]

oh sorry, bad phrasing, I solved the issue with customer support so its fine

[native trellis]

where can i check when was my account created?

[carmine hedge]

How do I unbind my Yostar account? I’ve contacted support and provided the info requested but they stop responding completely after that. I’ve even messaged them with the email used for my Yostar bind but no dice.

[faint tide]

I have the "Azur Lane has been stopped" error, how can I fix it

[young basin]

I sometimes get the message logged in on another device when i have left my game on in the background for a while and goes into it again. Is this normal? And if it's not what can i do to protect my account from potentially being taken?

[native trellis]

i do get that a lot. on my diffrent accounts so i think it's fine

[cursive condor]

Hello. I misclicked to buy 3000 golds by using 100 gems. Can I take the gems back?

[sinful yoke]

unfortunately not

[cursive condor]

What a sad news!

[carmine hedge]

when i was new i used all of my gems to buy oil dont be sad

[cursive condor]

when i was new i used all of my gems to buy oil dont be sad
@carmine hedge I had to try hard at w13 to take those 100 gems :'(

[stray parrot]

Can I ask how does trade license work is it 30 days/a month or by the end of December it is immediately end?

[carmine hedge]

30 days

[stray parrot]

So it won't drop at the end of this month?

[sinful yoke]

no it will not

[carmine hedge]

Does anyone know what I should do with this? Someone told me you can get support here also but I’m not familiar with it

[sinful yoke]

they do not respond on weekends

[carmine hedge]

Oh makes sense

Should I just ping someone now that the weekend is over or do they check this channel when they have time?

[sinful yoke]

they check their email when theyre back at work

[carmine hedge]

Well the issue via email wasnt a weekend issue

That was on multiple occasions during week days

[muted atlas]

not in Bluestacks, not in LDPlayer, i've always got this problem

[stray parrot]

Oh ok

[vestal scarab]

what to do if i forgot my secondary passcode uh?

[strong arch]

So in the current event i completed all the unlocks for the commemorative award, the venus vacation statue furniture piece just went to status "got" as soon as i completed the set but i never recieved it.

[outer herald]

Usually that happens when your connection is unstable

[lyric lodge]

Did you check the whole "collections" slider in the dorm?

[strong arch]

I did, I just checked again and now it’s there lol

So problem solved I guess 🙂

[tough vigil]

I have problem with launching the game, unknown error pops up

[unreal horizon]

My account has become compromised, is it possible to contact yostars email with information about my account such as the ids from purchases on the game from google play with my uid to retrieve my account?

[tough vigil]

I have same problem

[olive summit]

I'm not sure if I'm in the right chat. I noticed Azur Lane is taking up almost 5GB of storage space on my phone. If I clear the cache, do I delete everything on the game and my account. My account is linked to my Facebook. I'm trying to clear up space on my phone's storage.

[carmine hedge]

Good afternoon, I need to remove my email from my game account. They help me?

[sinful yoke]

@tough vigil can you send a screenshot of the error?

@olive summit if you clear cache all login data will remain

@carmine hedge if you contact customer support, they can help you remove the email

@unreal horizon yes but also make sure to take a picture of the receipts instead of just sending the IDs of it

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

how to contact customer support is above

[unreal horizon]

Alright, thank you

[flat heron]

Hi! So I've been trying to log in for the past 30 mins. The game's updated, but seems It doesn't work yet (I'm not playing it on bluestacks rn). When I play on bluestacks, I don't have any issue, but now that I've updated It on phone, I got these issues. What can I do to fix them? Thank you.

[sinful yoke]

please do a file repair using the gear icon in the top right

[flat heron]

Doing it rn! I'll tell you if it worked. Thanks a lot for the help

[flat heron]

It worked, thank you!

[west scroll]

Do I understand correctly that a 2-year account cannot be restored without UID?

[sinful yoke]

it can be restored without it

[west scroll]

How can I do this? I just played for 2 years with an IPhone and everything was fine, until at one point the game started to crash when entering the menu. (I don't think I linked it to mail or anything. There are also no receipts from donations)

[sinful yoke]

please contact customer support then and tell them you do not have your UID

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sick stone]

Anyone else having this problem?

[sinful yoke]

please relog into one of your binds with the buttons on the left there

[sick stone]

Tried that.

[sinful yoke]

that is the only way to fix it, do you use a third party bind?

[sick stone]

It should have been bound to twitter. I will try again.

Annnd, now it's working again.
Had to login to my twitter, but it's working again. Weird that such a thing even happened. Never had that before.

[carmine hedge]

hi

[glad agate]

Hello people, ive stopped playing this game in 2018, but decided to return now. I had an acc bound to my facebook, but when i try to login with fb it starts me with tutorial & choosing the starting character. Is there a way to get my acc back or am i just doomed?

[tough roost]

Complete the tutorial and relog. You should have your old account back.

[glad agate]

Ill try that ty

[tough roost]

I have this problem every time they do a mandatory game store update which requires me to uninstall and re-install the game.

[glad agate]

lol. Well hopefully it works for me, its been a long while since my last login

[tough roost]

G'luck.

[glad agate]

It didnt work 😦

damn, i was excited to get back into it ...

[ruby dawn]

This happened like the last time, wtf

[glad agate]

nvm im just braindead, my old acc was on a different server :/

[manic haven]

same bug, i wonder if they gonna fix it in time...

[zenith forge]

@ruby dawn @manic haven did you both tried to restart the game?

or tried to repair the gamefiles?

[manic haven]

restart yes

repair how?

doesn't the game verify the data every startup?

i think this is a server side problem

honestly

on phone, same, on pc emulator same

there's no way both would be corrupt at the same time

[zenith forge]

i think you can contact techsupport for that

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[manic haven]

thanks

[dark furnace]

???

[lyric lodge]

Maybe captain obvious but... did you guys redeemed the rewards from the tasks menu yet? Should be under events and side if unredeemed.

[spiral cobalt]

Hello. So, I keep getting "unknown error:-1" on my phone. I live in Russia and it was fine yesterday. I've tried clearing cache, as well as using vpn, but it didn't worked. I haven't tried to reinstall the hame because it'll take way too long to redownload all of it with my current connection speed and strength. Any advice what should I do to fix it?

Ping me when someone will have an answer, thanks

[lyric lodge]

@spiral cobalt Log into your bind, left side if the login menu

[spiral cobalt]

Thanks, it worked

[uncut barn]

Alright well.. been having a. Network error everytime I try to get in.

Is anyone else having this issue?

I log in successfully then when I go to try and get to the main screen it says loading then network error. Tried uninstalling and reinstalling, repairing assets.

Nothing seems to be working..

[steel atlas]

according to website its powered by games.lol which claims to be a emulator in which case id just use nox/bluestacks since i can't find enough evidence games.lol is legit

[hoary pecan]

if i need to change the binded yostar email how do i do that?

[spring grotto]

@hoary pecan You will need to contact customer support for them to help you get it unbound and changed

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for support

[carmine hedge]

Thanks a lot for looking into it

That thing not being legit sucks.
I honestly thought that the website was the official one. So I told my guildmates that AL has finally released the official PC version and they were so excited. Everything was going smooth until I noticed that the official website was a different one.
Now, I don't know what I will tell them.

Anyway, thanks a lot once again!

[sinful yoke]

a pc version is only a suggestion, if azur lane ever comes out with an official version they will announce it properly

[manic haven]

can someone show me a picture of this furniture, because i dont think i "got" it in my collection

venus vacation filtered but nothing resemble it

[low blaze]

It's in the collection section

[manic haven]

yeah saw it just now without the filter

guess they forgot to tag it

[low blaze]

Maybe

[manic haven]

thanks btw

[lyric lodge]

As its a medal its not part of the "tag" as that's just for the entirely different set. That's how all medals work, not?

[fallow heart]

hi i just bought gems just now and i didnt receieve it in game

[royal wolf]

me too

[muted atlas]

is this bug or something?

(marie rose as secretary and i didn't put her on secretary)

[tough roost]

You scrolled down too fast.

[stray parrot]

can i ask why my iphone x azur lane keep crashing sometimes like sudden relogin?

my bluestack azur lane is the same as well

[muted cliff]

Same problem rn

[slender musk]

I can’t log in

or if I do I don’t have my save data

[zenith forge]

can you define about "can't log in" ??

did you click the login button on the left side on login screen??

if you logged in, make sure to choose the server where you play

if you don't find your account there, try to logging in to all servers

[quiet wasp]

Hello, Azur Lane tech support I was wondering how I could recover my lost account,

And how I can do so

I got told to come here and ping a staff member

By a friend of mine

[sinful yoke]

please contact customer support through either helpshift or their email

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

both listed above if you can, you will need to provide your username and server so they can find it in the first place

do you have your UID?

[quiet wasp]

I'm afraid not

[sinful yoke]

do you recall binding it?

[quiet wasp]

No I dont,

I know I didnt bind it because I'm an idiot

Would this info be of any use?

[sinful yoke]

then please contact customer support and they'll be sure to help you recover it

[quiet wasp]

Any of it?

[sinful yoke]

yes

[quiet wasp]

Thank you so much! Appreciate the help

[sinful yoke]

if you use helpshift it will ask you to put down you uid, since you dont remember you can just write down in the box that you dont have it/know it

[quiet wasp]

Ok,

[carmine hedge]

Hey, I'm trying to restore my old azur lane account

The old in game name was BALISTIK928, it was on the Lexington server, and it was level 33

[sinful yoke]

did you bind it

[carmine hedge]

I don't remember

But I do have a new account on the server that is binded

[sinful yoke]

do you have your UID?

[carmine hedge]

For the old one, no

But I checked, and that name searching the server to add friends, it was the only thing that came up

That's the old one

[sinful yoke]

please contact customer support for account recovery, be sure to give them the account details of the new account along with the old one, be sure to specify which account you are trying to recovery

[carmine hedge]

And there's the new one

[sinful yoke]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

Thank you

[cursive oyster]

my fleet is stuck on this stage and can't retreat

[outer herald]

Did you try and close and reopen the game to see if that fixes that

[cursive oyster]

your right! sorry

[viral linden]

I bought 1200 gems, worth $21.64, and didn't receive them

My ID is: 138302913
In-Game name: Ghospet

also how long does it take yostar to get back to you

[simple nacelle]

yo sup tech-support im having problems with loading the game

it crashe every 5 seconds or so

sometimes longer

if you need some info i can only give out my in game name

its cheif iowa

[small pollen]

Email them@viral linden

[viral linden]

I did

[sinful yoke]

it takes around 1-3 business days

[meager nexus]

What are the progresses to recover the account? Just curious

[opaque fiber]

I also bought 1200 gems and didn't receive them

I also didn't receive an email with the purchase confirmation

[grave wedge]

I bought 300 gems and didn't recieve them. I didn't recieve an email with purchase confirmation either.

[sinful yoke]

please contact customer support and they will help get the gems to you @grave wedge @opaque fiber

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[primal heron]

Where can I contact support? I purchase a mpass 2 days ago but today is the 3rd day but I haven't received it yet

[sinful yoke]

right above

[opaque fiber]

Thank you Kawaakari

[grizzled grotto]

Is this a place i can contact for missing shipping items...?

[rustic basalt]

How come have not gone into maintenance mode, the game locked the swimsuit to DOA skin?

[lean scarab]

I have finish the quest of making 60 win in fever mode but I don't have received the picture and I can't complete the book

[lyric lodge]

Cause the events are set to expire a certain date. But it should be maint now right?

[lyric lodge]

Redeem the goal is the tasks menu. Don't know if its still there after maintenance though.

[lean scarab]

I have redeem the quest 8m ago and now it's maintenance

[lyric lodge]

The stickermap itself should stay for a week so if you redeemed the mission it should allow you to finish after then.

[rustic basalt]

Is should be during maintenance then remove or rather after maintenance. That what are the keynotes about.

No is ok to redeem, buying skins is a different matter. The shop will be there for another 1 to 2 weeks for you to redeem.

[lapis gyro]

So, I am planning to disable my facebook account and my AL account was created with Facebook. May I know if I am still able to login with other linked accounts such as google and twitter after closing my facebook?

[lyric lodge]

You cannot link Google. But you can with Twitter yes.

[carmine hedge]

Can someone help every time I launch the game I get Unknown Error-1. I don't even know what that means

[cobalt epoch]

tf does this mean
sandy server

[carmine hedge]

I have the same thing, I don't know what that means

[lyric lodge]

Login to your binds on the left there. -1 means you got logged out.

[carmine hedge]

Oh OK, thanks

[vast tundra]

I'm in sandy and I'm having issues with crashing or reloading this usually happens at the start during or end of a battle but doesn't happen anywhere else in the game so how should approach this

I'm broke af in ram and parents won't get another device so I'm looking on how too save myself from having too quit and leave my wife Sirius

[lament meteor]

anyone else not being able to log into their twitter links or is it just me

[west scroll]

I don't know where to write my thanks, but thank you to these people who helped me restore my account. Thank you very much

[wooden dock]

Hello!
I've recently bought L2D skins for my secretaries and whenever I have them turned on my game would usually freeze as I click on the dock.
I am playing on PC using BlueStacks 64x

[lyric lodge]

Try doing L2D repair... it's under the options menu "audio" (or the gear when logging in)

[vast tundra]

Bruh my game still being shit (read above) any ideas on how I can fix this before operation siren

[lean notch]

I have a question, can i use the account i use for mobile on pc?

aight thx, how tho?

[sinful yoke]

check pinned messages for how to bind and account and then how to login to an account

[lean notch]

aight

thx

so ive bound my yostar account, but how do i access it on bluestacks, do i just bind the same account?

[sinful yoke]

no, you follow the "how to login" portion where you have to login with the same email through the title screen rather than the settings menu
it is the same process in which you need to generate a new code and use that new one to login

[lean notch]

ok

it still forces me to do the tutorial and pick a starter ship, does it normally do that?

i bound my yostar account from the login screen

[sinful yoke]

did you follow the how to bind an account infrographic?

[lean notch]

yep, i bound my account to yostar

[sinful yoke]

did you connect your yostar account in the settings menu on your mobile device?

[lean notch]

yeah i did that first

[sinful yoke]

alright, what server is your account on?

[lean notch]

oh shit i think my mobile account uses Lexington but this one is running on Amagi that explains it

didnt cross my mind

thanks

wait isnt there normally a way to change the server on the login screen, i dont see it

[sinful yoke]

yes, tap the starting screen once and then you can change the server

[lean notch]

oh yeah

i apologize for my dumbassery im half asleep its like 3 am here

yeah it works now, thanks a lot

[lapis gyro]

Is it against the T&C to have alt? I unbind my FB few days ago due to some issue but when I want to bind it back I accidentally binded it on 2 new accounts. Will I be banned if I bind my FB back to my original acc now?

Sorry if question sounds stupid

[steep berry]

So I just recently reinstalled the game on a already existing account and my history with wiped and I couldn’t find my account on the server

[sinful yoke]

did you bind your account previously @steep berry

[snow copper]

Where can I look for help with unbinding my account?

[zenith forge]

@snow copper contact cs from this link

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[steep berry]

Yes

[carmine hedge]

So I played this game two years ago and I guess trump deleted it off the App Store and I just recently downloaded it back and I can’t find my old data, how do I get it back?

[orchid steppe]

I have this issue updating and my account isn’t binded. Am I screwed

[sinful yoke]

do you have your username and server?

[orchid steppe]

Unfortunately no. It’s been a while since I’ve logged on

[dreamy path]

So I just got this game on an iPhone 5s, and I keep crashing before the game actually loads. Is my device too old to run this game, or do I need to clear out more storage space?

[zenith forge]

iPhone 6/6s/SE and below are no longer supported, i believe @dreamy path

[dreamy path]

Ok thanks

[steep berry]

So I uninstall the game a while ago and I tried logging back into my previous account after a couple updates and I logged into my account But my account got reset it back to the beginning of the game and that account was blinded previously so I don’t know what to do

[timber lagoon]

I want to get back my lost account how to do it?

Trouble is that i dont know my uid on it

Previous my try has not had responded

[fringe cargo]

Are you sure you're logging in the right server?

[astral glen]

Will my account still get deleted if its binded to facebook when i clear azur lane's data?

[zenith forge]

you can clear azur lane data / cache, but when it's on login screen, tap on facebook button and log in your facebook there

also don't forget to choose the right server, otherwise you gonna started with tutorial screen

[round wasp]

what up with this?

[round wasp]

I reinstalled the game I could login by pressing the yostar account icon, why I still have to play the tutorial?

[carmine hedge]

Are you on the wrong server??

[round wasp]

hmm the game just straight up log me in without let me select the server