tech-support

[daring oxide]

nope

im in the same boat just with albacore

[steel atlas]

pray to rnjesus

because pseudo random number generators are a pain in the

[lime cove]

just do your daily 3 builds

and u will get em

got dido today and an alba

[sinful yoke]

it is best to please take this to another channel

giving advice for rolling and etc is not related to technical issues

[lime cove]

ahh sry

just saw what they wrote

[keen valve]

What is the minimum RAM requirement for AL to run smoothly?

[sinful yoke]

3gb

[keen valve]

Feck need a new phone. Tysm

[carmine glacier]

Whenever i switch to z46 l2d its does this what should i do?

[lyric lodge]

Go to options - audio -l2d repair, see if that fixes it

[queen vector]

how do i login to azur lane on another device?

nvm

[edgy tinsel]

I found what seems like a bug in Azur Lane, from "Universe in Unison" event, coming from the music 祈りノウタ. This bug triggers every time I play the event and what happens is that the music first starts off at a normal volume, then becomes softer at an alarming rate, until it is barely able to be heard. Note that the tapping sfx is unaffected.

where do i post it

[patent kestrel]

Hey, is it possible to install the game on the newer huawei decides? those that are banned from using the play store?

[keen arch]

Hi, I can't access my account but I do have some of the details I got from my friend. I haven't played the game for like a year and just wanted to check how are things again. I did bind it to my Twitter account but it seems like it doesn't work anymore. Turns out it was a different server and the indicator wasn't showing up. My bad and thanks.

[tribal edge]

Hello, I had an account linked to yostar, and to Facebook, now that I am back to playing, it is as if my account does not exist, could you help me?

[sleek seal]

is catch up character changable?

if so, can someone instruct me how

[spring grotto]

@tribal edge Follow the pinned message in this channel to retrieve your account. Please do pay close attention to ALL the steps to retrieving it
@sleek seal It is not possible for you to change ships b/c you're down w/ the catch up. It's 300 across ALL PR1 ships, it's not 300 per PR1 ship

[sleek seal]

thanks

i cant imagine how hard it will be to gather blueprints now tho ;(

[tribal edge]

@spring grotto

Thank you, but I had tried this method before, and as I informed you, none of which I tried to login (email, facebook, twitter) was not.

[primal cove]

So every time I tab to a different app in iphone XR, the game loses connection after a while - sometimes nothing works after reconnection and I have to try a few times to reconnect in order to get the game working again.

Is this normal?

[spring grotto]

@tribal edge Did you follow the last step of logging into all the servers to check them all?
@primal cove It's just how the game runs on some devices/network unfortunately. It's not the most optimized

[primal cove]

feels bad, how do i restart the game manually in iphone XR anyways?

or does it only let me logout instead lol

[spring grotto]

Manually restart? Do you happen to mean closing the app and relaunching it?

[maiden pine]

Hello, i reinstalled game and lost my bind code. Is it possible to retrieve account?

[sinful yoke]

what did you bind with previously?

[maiden pine]

@sinful yoke Yostar, i think

[sinful yoke]

check pins for how to login with a yostar account

[primal cove]

Yea thats what i mean, close the app and relaunch it

is it even possible on iphone lol

[sinful yoke]

yes, it has always been possible since iPod

you can search how to force close apps on your specific model of phone

[maiden pine]

@sinful yoke Ty

[primal cove]

I see, thanks

[tribal edge]

@tribal edge Did you follow the last step of logging into all the servers to check them all?
@primal cove It's just how the game runs on some devices/network unfortunately. It's not the most optimized
@spring grotto yes

[dull swallow]

hi, had to reset my device and wasnt able to bind my account, is it possible for me to recover an account if it wasnt binded on IOS?

[spring grotto]

@tribal edge Sorry for the really late response If you made sure to fully try logging into all the servers, make sure you're using the correct email/social media account in case you have multiple ones. If you made sure of both of those, go ahead and contact customer support for them to help recover your account
@dull swallow You will need to contact customer support for them to help recover your account

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

[vernal niche]

So the boss fight for SP5 keeps crashing once Roon & Taihou attack. I’m not sure what to do. Do I need to download the live 2Dupdate on settings (or is that for the skins and not stages?), clear cache or repair data? I want to be able to finish the event and get these points.

[frigid quest]

Is there any way to see history of diamond spends? I've had a few hundred crystals disappear and I'd like to see if I spent them on something like additional cash or something without paying attention.

[hidden epoch]

Hey guys maybe someone can help me with this. I just can't get the last of the 7 day login bonuses for Radfords skin. I got day 1-6 but after trying for like 3 days the last one won't unlock. Any ideas?

maybe i'm just stupid idk

[rancid summit]

Hello everyone

I've problem here

My char is lost

Im sure i've bount it correctly

Yeah ive been away for six or a year mayben

Is there anyway to retrieve my char

[west crest]

Is it possible to change the Twitter or Facebook account linked to your game account?

[spring grotto]

@rancid summit Try logging into all the servers (such as Amagi, Washington, etc) to see if your character is on any of them. You will need to fully log into the servers though to check. If it's not, contact customer support and they'll help you retrieve it

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for support

@west crest It is. You will just need to unbind the current one. Although if it's the only bind on your account, you will need to place at least a 2nd bind on your account as the game won't let you unbind the last bind on your account

[rancid summit]

@spring grotto i've done it and all server just give me new start ,

Okay i've already contacted cs

But im not sure it will have good result

Since i forgt my uid and which server im playing

[spring grotto]

Well as long as you have enough information of your account (such as in game name, general commander level, etc), it's still possible to recover it. Just give them all the information that's possible and see what they tell you

[rancid summit]

@spring grotto yeaah thanks toaster ,

[spring grotto]

[west crest]

@spring grotto Thanks

[rough kindle]

Is it safe use a controller mapping tool?

[frank bay]

as long as each button press only performs one action it's fine

[crisp fossil]

when assigning ships to the dorm error message appears "Failed to add ship 1:invalid output" restarting doesnt help. Ships are not in class and i have never rented a skin

[minor night]

Hi everyone

I have a problem with the event

So the event added a new feature like u could tap tap tap the songs like what u do in rythem games

I went there and was trying to play a song but after I pressed the start button at bottom right it didn’t start

And I also tried the go back button and it also didn’t work

I was stuck on that page but everything else was working

I play jp so I’m not sure if this feature is added to na or no but I think it is so I asked

[crisp fossil]

my problem got worse when assigning ships to the dorm error message appears "Failed to add ship 1:invalid output". restarting the game doesnt help. i have no ships in classes and even after re-intalling it still happenes.

[rancid kelp]

Where can I find all the commands I can use for the bots in this server?

[sharp shale]

/tags lists a few commonly used ones; type /help in #bot-spam to see all of them

[rancid kelp]

thanks!

[carmine hedge]

Does anyone know how to recover my account? please

[scenic swift]

@carmine hedge You can't just login using the account bind?

[carmine hedge]

Nope

[sinful yoke]

why not?

[carmine hedge]

I thought it was automatically configured with the Google account

[sinful yoke]

google has never ever been a form of binding

[wispy marten]

will the servers be updated for daylight savings?

[sinful yoke]

no, the game no longer adjusts for dst

[outer herald]

Well yes, but actually no. It just jumps from being Mountain Time back to Pacific Time

[carmine hedge]

google has never ever been a form of binding
@sinful yoke a
is there any way to get it back?

[outer herald]

The only binding we have is Facebook, Twitter, and the email you gave for the Yohstar account

[sinful yoke]

it does not adjust to DST regardless if it matches same timezone for the original location, theres no need for the extra layer of confusion

do you know your UID, server, and username? @carmine hedge

[carmine hedge]

User:Fw190
Server:Lexington
UID: i have screenshot what do I have to look for

[sinful yoke]

UID is a long string of numbers where you can change your secretary along with see many other stats, if you have a screenshot of that, that would be great

and just to make sure, you have not binded with twitter, facebook, or YAS?

[carmine hedge]

Yes i sure

[sinful yoke]

please contact customer support with your UID, server, and username, if you dont know your UID just input that you dont know it/dont have it

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

Thank you very much

[patent kestrel]

So, there is no way to play this game on the new huawei machines that dont have the playstore?

[frigid compass]

Hello i have an issue trying to connect to the game while using mobile puone data. It gets stuck into an infinite loading but with wifi it works just fine.. I use Vodafone, do you have any recommendation?

[olive leaf]

Hello I have an issue here most of the time I open Azur lane it always stuck in loading screen

[frank bay]

@patent kestrel it should probably work if you download the APK separately? I don’t know as I don’t have a device without Google Play to check.

[frigid compass]

@patent kestrel I work with phones daily, try looking into your widgtets for petal search and then search there for azur lane apks, you mai not be able to make purchases tho. Huawei lost a lost this year

[patent kestrel]

Hmmm kk

So at most i loose the ability to pay

Sounds terrible

Thanks

[frank bay]

you could probably flash Google Play onto your device but that's beyond the scope of this Discord Server

[frigid compass]

I still need some help with login issues, cant belive it works with wifi but with mobile data is doesnt.. And i have the same provider on both

[glad shard]

my game keeps crashing on my phone after a couple minutes in the app, anyone know whats up with that?

[viscid pagoda]

I’m having some trouble with my account. I deleted my old Twitter and made a new one, then I tried to bind Azur lane to this new twitter account and it reset my progress and I can’t figure out how to get it back. This has taken place on only one phone and I haven’t deleted or reinstalled the app. Help, please.

[spring grotto]

Did you try binding your AL account on the title screen of the game?

[viscid pagoda]

The Twitter account with all my progress was deleted, So I was trying to bind my new Twitter to AL and it gave me a fresh start. 

And when I try to unbind the fresh start AL from my new Twitter  it keeps on giving me an error message. 

[spring grotto]

Yes, and did you try binding to your new twitter account on the title screen of the game?

[viscid pagoda]

Yes, it takes me to the fresh start AL

[spring grotto]

Okay, if you tried binding your account on the title screen of the game, that would be the reason you lost the account. You only retrieve accounts on the title screen. To bind, you always use the settings menu under "Account".

But go ahead and contact customer support and let them know what happened and they'll help you recover the account

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

[viscid pagoda]

 thank you, I really appreciate the help

[shut hedge]

What should i do sir?

[shut hedge]

Problem solved sir, by re-login

[thorn sun]

What verification failed:100303 means?

[pallid reef]

I paid for a $ 19.99 package and I was charged $ 31.31. I’m in Canada, even accounting for the exchange rate it should only be ~$25 anyone know what’s going on?

[sinful yoke]

did you check additional fees and taxes?

and please dont double post in the future

[frank bay]

If you paid on iOS, Apple charges tax on all In-App Purchases in Canada. Google does not.

I highly recommend making your IAPs on an emulator at home if you live in Canada due to this.

[sinful yoke]

their issue has been solved

[umbral peak]

Hello i didnt played the game for a few months and i decided to come back to the game but i got some login related issues

can one of you help me getting back my account?

[sinful yoke]

yes, did you bind previously?

[umbral peak]

if i remember well i linked it to my fb account

[sinful yoke]

do you have your UID by chance?

[umbral peak]

i found this user ID in the FB app settings

2882248061808790

[sinful yoke]

fb bind UID is not your azur lane UID, unfortunately

[umbral peak]

is there a way to trace it back by using this?

[sinful yoke]

no, firstly since it sounds like you do have an fb bind, can you try logging in with your FB account? if you need to know step by step how to login, check pins for an image guide

[umbral peak]

i tried logging in earlier but none of the servers showed me that i got an account there

[sinful yoke]

did you check the notices on the logging in image guide?

[umbral peak]

i just did, didnt knew it wont show my previous account unless i log in back to the server again

thx found my acc

[sinful yoke]

great

[wild brook]

Hello, I have a problem with my account. I played through BlueStacks and after updating It, I lost access to my account. Unfortunately, the UID was not saved either.

[frank bay]

@wild brook that should be enough to recover it

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[frank bay]

Just email CS and they can relink it most likely

[sinful yoke]

just to ask, did you ever bind it previously

[frank bay]

Wait, how did you even get that screen for your own account

[sinful yoke]

you use a new account

[wild brook]

just to ask, did you ever bind it previously
@sinful yoke Yes

[sinful yoke]

have you tried logging into the bind(s) yet?

[eternal birch]

Can someone help me with these problem

[spring grotto]

No one here can, sorry to say. You will need to contact customer support

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for support

[eternal birch]

Thanks @spring grotto

[cloud anvil]

I accidentaly bought oil

Can i refund my gems?

I know it sounds impossible but i out my phone in my pocket and all

[sinful yoke]

unfortunately not

[small summit]

Hi, I have a serious problem, I have not been able to access the game for 2 days, I thought it was a phone problem and I uninstalled and reinstalled the game, but the problem persists, my server is Sandy, can anyone help me?

[lyric lodge]

Acess how? Error, infinite loading? We cant help without knowing the issue.

[small summit]

Infinite loading

[sinful yoke]

can you try using a VPN?

[tall urchin]

Hello, I am also running on issues logging on, I was playing fine a couple hours before the reset and now when I try to log on the game is trying to update (retrieve latest info) and failing to do so

Issue seems to be both on phone and emulator if that makes any difference

[sinful yoke]

I dont recall the curry collab skins having BG

[daring quartz]

I dont recall the curry collab skins having BG
@sinful yoke found it

[sinful yoke]

[small summit]

@sinful yoke is working with the VPN

[thin needle]

help.

[sinful yoke]

login to one of your binds on the left side of the screen there

[limpid forge]

Hey, i have an account on amagi that is binded with yostar, i also have an account on sandy that was binded to facebook. I changed the binding from sandy to yostar on the same Email i use for my account on Amagi. The Problem is i cant get to my amagi account anymore. it was written over by the account that i firstly connected to facebook. Is there a chance to get the UID from the accout without loggin in into it or to get access to it without support from yostar?

[dark wedge]

Can you switch progress between servers?

[nocturne bolt]

sorry but nope, you will start all over again if you switch server, good thing you can switch back to your main at any time

[primal heron]

Is there anyway to purchase gems with itune value without downloading the game on ios? My potato ipad crash right after I start the game

[spring grotto]

Unfortunately there is not. You can only purchase in game

[rancid smelt]

is there a dev online? need some help in unbinding my old twitter account 😛

[outer herald]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[outer herald]

@rancid smelt do you have another way to bind your account, if so then use that and you can unbind your Twitter account

[rancid smelt]

yea ive made and bound my yostar account

but it wont let me unbind my twitter

[outer herald]

Then try the techsupport that I posted if you want them to help unbind your Twitter account, unless you make and bind it with a Facebook account there

[rancid smelt]

yea ive contacted them just now. ive also done the live chat in-game but no response atm. how long does it usually take for them to respond? (also considering that its the weekend)

[outer herald]

Usually it takes 1-3 business days or so

[rancid smelt]

ok

im also getting a message saying "FB authorization failed: 100221" im not sure what that means. nothings bound to it on FB

ok nvm i was able to bind it

i just relogged lol

[sage oriole]

How do I report someone for abusing report/mute?

[lusty sandal]

Skin doesn't load so my game freeze

It's bugged

Z46 skin or Unicorn skin

It kill my game

[lyric lodge]

Go to options - audio and select l2d repair

[raw sierra]

Hi quick question, how exactly can i switch the Catch-Up ship? I don't know if I'm just dumb or I'm legit bugged. (Because if so I've been like this for 1 month now)

[sinful yoke]

300 is the max across all of them

[raw sierra]

ah, maybe i can't switch then because i don't have the others unlocked i see

Thank you ^^

[muted forge]

Hi i hab problem

How do i logout my account from another device

I disconnect sometimes it tells me my account is logged in on another device

[sinful yoke]

@raw sierra no, 300 is max hardcap, you cannot switch to another ship, 300 is the max combined I meant

@muted forge is your internet generally unstable or often switches from wifi connection to data?

[muted forge]

It has been unstable for a while because of the storm

[sinful yoke]

that error may happen not because someone is using your account but because your internet connection is unstable

[muted forge]

Is that the problem?

[raw sierra]

ooh i see that makes more sense, i thought it was 300 for each, now makes more sense xD

[muted forge]

Wow okay

I can barely play because i keep disconnecting rip

In the middle of muse event too

How unlucky

[novel dove]

It's 171/170

[sour vault]

hey guys i got a question i cant play azur lane atm pretty well because it doesnt matter what i do i get loading the whole time is it a software problem or hardware since the last patch?

[novel dove]

I've been getting that a lot of the loading recently but i still get to play

[sour vault]

i need to wait 30 mins

or restart the game

https://prnt.sc/vfhiwz and i got this erros

[lyric lodge]

Try a file repair, its the wheel in the top-right(?) before logging in.

@novel dove Not a bug, you can exceed the cap, but cant do sorties then. Most easily noticable from getting 4 bulin from the weeklies.

[sour vault]

kk thx i try it out

[steady cosmos]

Hello
For those of you who play on pc, is it possible to install AL from apk+data alone?

[frank bay]

I play it on BlueStacks so I have access to Google Play Store but you could probably install it with just the APK alone

[steady cosmos]

Does it support drag n drop?
I kinda have to send my phone for repair so Ill have to use the laptop

[knotty flint]

Hello
How I can fix this

[carmine hedge]

Try repairing the assets
Press the gear button at the top right

[olive leaf]

oh no. it stuck in the loading screen once again

[noble lynx]

Haha funny story I lost my account two times even tho the last one was bound with my Yostar account. Anyway to recover it without uid and username (since I have so many variations for just a couple usernames I normally use).
P.S. No transactions either. No google play store connection too.

[remote garden]

Hello. I had to uninstall and re-install BlueStacks and need to find a way to recover my account. I have my user name, commander level, and server. I did buy some gems through Google Play a few months ago.

[knotty flint]

Thx for help, it's work

[lyric lodge]

@remote garden Did you bind your account. If not you have to contact support by mail.

[remote garden]

Okay. I don't think I did. I reached out to them via e-mail. Haven't heard back from except the automated response.

I might not be completely SOL, then?

[keen valve]

Does AL run smooth on the LG Stylus 6?

[hollow shell]

i got no problem with pc emulator but my tablet, the game wont load

on tablet, the game doesnt even finish loading bar and skip to the loading screen. halfway loading screen, it loops back to intro screen n the loading screen again only half bar then skip to loading screen n loops back and repeat

so i can't even do repair file ingame since its looping and repeating this. emulator is not a problem... i tried uninstalling and reinstalling on tablet. doesnt fix it

[manic kayak]

is there any fix to massive loading between literally any action taken? im playing on nox emulator

[carmine hedge]

Hi, I was willing to ask how do I change my account on facebook? I have two accounts I was logging in in my alt instead of my main. And I keep logging out and can't change accounts to log into.

I kept pressing "Disconnect Facebook" and it was unable to disconnect.

[sinful yoke]

in order to unbind an email, you must contact customer support to do so

@carmine hedge is the facebook the only bind you have on the account?

[carmine hedge]

I have 2 alt accounts and are both logged into facebook

But when I kept loggin in, Instead of logging into my main, It was logging onto my alt

I tried another way by removing my alt in facebook and relogging in, I logged into my main account and It was an unknown account named "H3LLB0UND"

I do not recall having this account binded with my main account, So I redownloaded AL and logged in and I was finally in my real main account. I'm still questioning why that account was binded with mine.

[sinful yoke]

it seems to be an error related to facebook itself

[vagrant island]

Did sandy server have problem with login?

I cannot login to sandy server, do i need to reinstall?

[bronze mason]

Just got a new phone and the game restarts half way through the initial loading screen, tries loading again, and then crashes. No clue what to do! X(

[tiny plume]

im having the same problem though im using emulator, im stuck at the endless loop of loading screen

[rancid stump]

Hi I unfortunately lost my account and can't restore it can you help?

[bronze mason]

Apparently, Azur Lane really doesn't like this phones gaming "features". Shut off a bunch of overlay stuff and it works now.

[zenith cradle]

uh, am i allowed to ask about emulator help here?

[upbeat geyser]

Is their a way to disconnect yostar account?

[teal torrent]

Does anyone know how to fix this? It's stuck like that and never loads

[olive onyx]

if i start up the game it gets for a split second a black screen and then it closes what can i do to fix this i play on ipad old gen ipad4

[hazy spindle]

Hello, good evening, someone can help me please?

I made a purchase of 600 gems, but it showed me an error saying "purchase error" and today I went to pay my mobile bill and it came out with a value of 61500, and my bill always comes from 31000, Google play recognized the purchase of the gems but the game did no

This mi UID, server where I play and user
UID:137160166
Server: Lexington
User name: luzbel
This is the receipt I was given when I paid my mobile bill

[olive onyx]

i also need help with my issue

[sinful yoke]

@olive onyx ipad 4 is no where near meeting the required specs to play azur lane unfortunately

@hazy spindle please contact customer support for the purchase error and they will give you the missing gems

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[olive onyx]

it is not that it does not even try to load

[sinful yoke]

it crashes because the ipad cant support the game

ipad 4th gen from 2012 is a very very old ipad

[olive onyx]

i know

[sinful yoke]

so.. it is that

im sorry to say

iphone 7 and above are supported types of iphone given the specs of the device
ipad 4 is much behind the specs of an iphone 7

[olive onyx]

i will see if i can install it on my phone and if that does not work sad

[hard harness]

Hello, I'm having problems with AL on Nox, I can launch the game until where you enter your server to log-in, it freezes there. Pls help Updating Nox helped.

[timber vapor]

hello, I forgot my second password, how can I get it back?

UID:135552566
Server: Lexington
Username:Kininuru

[manic kayak]

I'm trying to buy the 30 dollar pack. I opened up playstore and checked that i had enough google play wallet funds, but when i tried to buy it, some error showed up saying that i have bought the pack but the item wasn't delivered.
i checked my google wallet and i wasn't charged yet, and when i tried to buy it again only "system error 19" shows up

i have previously bought gems with no complications

[still lintel]

Hello, I accidentally deleted Azur Lane. When I downloaded it again, I tried to log in my account via both gmail and facebook but it lead me to a brand new account. How can I get my account back?

[sinful yoke]

are you logging into the right server?

[still lintel]

Yes, I did

[sinful yoke]

do you have your UID?

[still lintel]

Yes

[vale crag]

I need help. I bought a new phone, installed Azur Lane but I can't log into my account. And I can only create a new one

[steel atlas]

where are the instructions for logging into azurlane onto another device

[sinful yoke]

pinned messages

@vale crag what is preventing you from logging into your account?

[vale crag]

When I klick the tabs, I can only create a new account, not log in anywhere

@sinful yoke do I also have to use social media?

[sinful yoke]

what did you bind with?

[vale crag]

what did you bind with?
@sinful yoke Yostar Account

Because I don't have Fb or Twitter

[sinful yoke]

are you logging in with your yostar account?

[vale crag]

I try to. My old Game confirms I created one but I can't even log in anywhere, only create one

[sinful yoke]

can you check pins on how to login to yostar account?

[vale crag]

I tried

I looked at it. The problem is that there's no place where I can Log in with my account

[sinful yoke]

there is

[vale crag]

I can only create a new one

[sinful yoke]

it is on the left side, can you send a screenshot of your title page?

[vale crag]

Ye

https://cdn.discordapp.com/attachments/769467315636797460/775834945306230804/Screenshot_0015_BURST20201110223018075.jpg

[sinful yoke]

did you input the email you used and also pressed generate yet?

[vale crag]

Yes

I even put in the code

[sinful yoke]

can you put in the verification code and press confirm?

okay do you recall the server you usually play on?

[vale crag]

Lexington

[sinful yoke]

are you logging into lexington right now or amagi?

[vale crag]

Lex

[sinful yoke]

and your account isnt appearing?

[vale crag]

Old device or new device?

[sinful yoke]

on the device you're logging into right now

[vale crag]

No

I tried to log in, it say verification failed

[sinful yoke]

is there an error code?

[vale crag]

Wait...

Now it says I can't bind to this email, because it's already bount to an account

@sinful yoke

[sinful yoke]

you need to login, not bind the email

[vale crag]

Where

[sinful yoke]

you must login at the title screen, in the screenshot you sent originally

[vale crag]

Where can I login? I can only create new accounts. And I know I already have a Yostar Account

[sinful yoke]

on this screen is where you login

[vale crag]

Yes. Or do you mean I have to start the game?

[sinful yoke]

since you are still a bit confused, more details for logging in to a bind are here in this image https://imgur.com/a/lgXYNAU

[vale crag]

It doesn't work. That's my problem

[sinful yoke]

and specific instructions for yostar accounts are listed in the same pinned message

How Yostar Accounts Work:

• Input the email you want to bind your account with/login with
• Press "Generate" to send a code to your email
• Input the code that was sent to your email
• Now your account is bound to YAS/You have logged in

can you try logging into all servers?

[vale crag]

Lex is the only server I played on

[sinful yoke]

do you still have access to your account?

[vale crag]

I have both phones, and I still access to my old Account

[sinful yoke]

can you send your UID?

[frosty dagger]

I need a small bit of help, I forgot which email I used for my old account and it's been nearly a year since I got stuck out of it

[vale crag]

can you send your UID?
@sinful yoke where can I get it?

[sinful yoke]

have you tried checking your email through the searchbar for "yostar" @frosty dagger

[vale crag]

I got the ID. Can I just post it here or where?

[sinful yoke]

you can post it here or in DMs, its whichever you prefer

[frosty dagger]

My attempt to find it before resulted in me binding an alt to yostar on another account but only information I have on my original is my user name, my level, server and several of my ships and their rough levels.

[vale crag]

I sended over dm

[sinful yoke]

okay I confirmed the account is bound, the only questions I can ask now is if you can confirm you are logging into the right server and confirm you are using the correct email @vale crag

[vale crag]

I made sure I use the right email, cuz I only have one. But my Problem is, on the new phone, I can't even login with my Yostar account

[sinful yoke]

@frosty dagger it sounds like it might have not been bound in that case, but please contact customer support and they will confirm for you and find your account

@vale crag is there an error code or anything? you mentioned it says verification failed but did not clarify

[frosty dagger]

It was bonund to something I remember that

[vale crag]

It's said verification failed because this email is already bound to another account

And there's no other option than making a new account

[sinful yoke]

can you try restarting the new device and try logging in again? while it uses the same process as making a yostar account, it can recognize one that is already made

make sure you are using a newly generated code as well, they do expire after 30 minutes

[vale crag]

OK, I try

It worked

Thank you

[frosty dagger]

Ok I think I have my UID and I have no clue how to contact customer support

[sinful yoke]

can you send your UID to me?

[frosty dagger]

Sure

Sent it over

[vale crag]

Thank you for your help, it worked after restart. G'night

[sinful yoke]

@frosty dagger just to make sure, this UID came from the string of numbers located on the screen where you can change your secretary right?

there are no binds on the UID you provided, so you will have to do account recovery

[frosty dagger]

Ahh how would I do that?

[sinful yoke]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[frosty dagger]

Ahh alrighty then

[sinful yoke]

here you can contact CS

[frosty dagger]

Thanks

[frosty dagger]

Ok it wanted my UID but that is missing so that's hard for me to do

[karmic hull]

I'm scared, how can I go back to my previous progress.

I bought a new phone, and installed Azur Lane

But I no longer have my progress anyero

[frosty dagger]

Did you bind your account?

[karmic hull]

@frosty dagger And.

Si.

Yes.

Twitter y Facebook.

I put them on, but nothing happens.

[sinful yoke]

check the pins for a detailed step by step on logging into a bind

make sure to double check you are logging into the server you usually play on

mi español es no bueno pero puedo intentar ayudar si lo necesitas

[karmic hull]

I started Azur Lane, the usual 1.1GB was downloaded, I entered my Twitter and Facebook account, but when I started the game it sent me to the tutorial and when I finished it I had nothing.

[sinful yoke]

did you check the server you are logging into?

[karmic hull]

I know it's a game, but I installed it 2 months ago, and I already invested more than 200 hours and money, and I don't want to think that I lost everything.

I think it was Amagi

But I deleted the application data again, now I see if it was my mistake.

I already got on the correct server.
Sorry for my stupidity, I rushed in too fast, sorry to waste your time.

[sinful yoke]

[sick kayak]

whenever i leave a guild my account automatically joins another one. How do i disable that? i guess it has something to do with my past random applications. Is there any solution for this?

[carmine hedge]

Tbh I've been staring at this loading screen for 23 minutes now.

Dunno what's goin on

[lyric lodge]

Generally that means too weak a connection.

[crystal scroll]

Okay soo...I keep getting the loading icon popping up practically each time I tell the app to do something.

I've restarted the app multiple times and I've restarted my device.

[split knot]

i dont know what is the problem but on my phone when im on the home page my wifi is normal(~50K/s), but once i open Azur Lane it drops to like 200B/s

so its always loading

[crystal scroll]

Yeah same here roughly.

[buoyant snow]

someone knows how to fix this? i see this msg when i try to launch the game, sry, ik this is not azurlane

the msg says; do you want to uninstall the app

[split knot]

bro no one can help we are in the azur lane server

[buoyant snow]

but the fix must be the same for both

[light robin]

When I boot up my game I’m stuck on the server selection screen with an infinite loading thing with manjuus jumping what should I do to fix this

[weary jolt]

Same here

[sinful yoke]

please try using a VPN

[humble matrix]

Hi, whenever i go to chapter 3 i get this tutorial sequence i already got and i already have my Fleet 2

[undone dawn]

Yeah that

Lmao

[humble matrix]

You also get that?

[undone dawn]

Yeah

I was typing about it

[humble matrix]

Welcome to the club!

[undone dawn]

Lmao thank ye

[humble matrix]

Ohh @undone dawn if you check #bug-reports you see the same people with the same issue

[undone dawn]

Well at least it isn't only our devices/accounts

[humble matrix]

True

[jovial rock]

G'day, fellow shikikans.
Today I was suddenly enlighted by a tutorial on creating a second fleet, but it doesn't want to end (1st and 2nd fleet are full btw). Halp

Ah, same issue as Kaido got

uid 205281109 if needed

[left heron]

same as DraggsPidor

misread, sry

[jovial rock]

misread, sry
@left heron I'll speak with Taihou about your pidor eyes, u're doomed

[cedar crater]

Oh wait whtvr

Same glitch

Stuck on fleet 2 formation shit

[jovial rock]

Stuck on fleet 2 formation shit
@cedar crater yass welcome to teh club

[carmine hedge]

As for me the problem only occur on bluestack, not on my phone

the second fleet bug

[sterile vine]

Got same error as well, something to do with Chapter 2

[spare birch]

im also stuck on second fleet

cant play the goddamn game

[analog dawn]

Same

[fringe cargo]

How to fix this? It actually used to work fine

[shell eagle]

close and open AL worked for me in the past

[sly dagger]

i had i believe some rare glitch, or uncommon. I accidentaly turned off my phone while in battle. when I got on it again, god i was traveling at the speed of light, so were my enemies, time was normal

[lyric lodge]

I used to get that a lot on my old slow tablet, its the game syncing up if your device has slowdown issues.

[sly dagger]

dont have slowdown issues but ok, that was a amazing experience it was funny

[fringe cargo]

close and open AL worked for me in the past
It's been that way for weeks, it's just that only now i decided to come here

[vestal scarab]

hello! after this new update I’ve been experiencing too many game crushes. Usually it’s not that much, like it only crushes when my phone gets overheated. But this update i can’t even grind because when i join the battle, after some time game crushes. I tried repairing assets but it didn’t help.
I don’t know what to do, so i wanted to ask here. Do you know what should I do or it’s just my optimisation?
but i kinda don’t think it’s my optimisation, because on muse event it was just fine

[light sapphire]

1 hour searching for updates, an eternity updating

[sinful yoke]

try reinstalling

[light sapphire]

now im stuck in "checking for updates"

the game gets stuck in that part

[abstract flume]

Hi guys

can someone help me

Azur Lane keeps on crashing on me

today I opened my dorm it crashed

[versed pewter]

Hi, I have a question. Months ago, I complete some missions that gave a stuff that could be used to speed up the research process of the research ships. (That item gave a lot of xp). In this way, I managed to finish investigating Ibuki, and even got ahead of Izumo a bit. I kept them in case I would need in the future. Today, I was going to use them when suddenly I see that I don't have them, and that the button where it had to be given to accelerate had disappeared... someone knows why?

[lyric lodge]

Are you trying to do PR2/3 ships? Since you can only boost PR1.

[frank bay]

If you used all 300 the button goes away

[lyric lodge]

But you can gather 800 of those...

[light sapphire]

I was finally able to enter the game ... I don't know what the problem was but I almost sht my pants when I entered and saw that my dear unicorn had disappeared

[versed pewter]

Are you trying to do PR2/3 ships? Since you can only boost PR1.
@lyric lodge No, I was trying yo boost a PR1 ship

[lyric lodge]

Okay, don't really know then, long finished PR1 to check. Just one more thing could be; Did you perchance turn them into cores for the prototype shop?

[olive leaf]

hmm i having some problem right now. Currently i already binding my apple id account with twitter and yostar in the same time. However when i use bluestack(use pc) to open azur lane by login the twitter and yostar that i binding, it will lead me to initial game play(game introduction) but not the actual status as my apple id
can anyone tell me why?

[carmine hedge]

How do you change the PR catch up? I've been stuck on Neptune for a long time

[sinful yoke]

are you at 300/300?

[carmine hedge]

Yup

[sinful yoke]

300 is the max you can get in total, once you hit the cap you cant switch pr catchup anymore

[carmine hedge]

Shoot, my bad

[novel frost]

Anybody else stuck in the loading screen?

[sinful yoke]

can you send a screenshot of where you are stuck?

[novel frost]

the small wisdom cube in the bottom right keeps on turning

[sinful yoke]

can you try using a vpn?

[novel frost]

trying vpn via usa right now.

same result. Things i already tried: restarting, force stop, vpn and no vpn.

since I bound my account, i could clear cache next

cleared cache, nothing new

[sinful yoke]

I believe you may need to reinstall since trying internet solutions isnt working

[novel frost]

k, gonna do that now.

[novel frost]

worked like a charm, thank you very much!

[versed pewter]

Okay, don't really know then, long finished PR1 to check. Just one more thing could be; Did you perchance turn them into cores for the prototype shop?
@lyric lodge I think not

[crude nimbus]

hey AL team are ya planing to add Azur Lane to the Mac App store? a lot of us would reallllyyyy appreciate that

[lyric lodge]

@olive leaf Bluestacks is android, so no apple login. Try fb, twitter or yostar (ingame, not your apple). Also make sure to use the proper server (icon wont appear till login)

[olive leaf]

@olive leaf Bluestacks is android, so no apple login. Try fb, twitter or yostar (ingame, not your apple). Also make sure to use the proper server (icon wont appear till login)
@lyric lodge it ok right now sir. i already fix the problem xp

[onyx sparrow]

is there a way i can get my account back even if i forgot the email i used to register with, i tired with my 3 main different emails but i cant seem to get in, i know the username of the account and server but i dont rememebr what mail i used to register with

[spring grotto]

You will need to contact customer support, but they can help you recover it

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[onyx sparrow]

okay thank you

[final gyro]

im having a problem of failed to update [4]. dose anyone know how to fix?

[vestal sage]

Uh, I don't know if this supposedly a problem and I'm just being dumb or something but I finished No. 2 in the Queen Elizabeth Skin thing and it isn't allowing me to access No. 3

[spring grotto]

It's unlocked daily. So No.3 will be available tomorrow

[hard rivet]

Hey lads just wondering how do i contact support? I cant find my account on any of the servers anymore and I have linked with Facebook from day one

Like in all the servers i am somehow greeted by the new player intro sequence instead my port

[hard rivet]

I had afked for like a whole year and my account is there, now it’s only been a month since my last login and my account have gone for good?

Smh is the server dead or something

Oh well

Well i guess im fucked. No one seems to be willing to help and apparently if i don’t remember my uid my account will be lost n they cant check your recharge history or anything? GG lads no more cute girls for me anymore

[spring grotto]

This is a community based channel so there won't always be 24/7 support sorry to say. People will help when they're in the channel and if they know the answer And you can contact support even w/o your UID. Just let them know you don't know it and as long as you have enough other information of your account, you can still recover it

[carmine hedge]

Hey, so since today I started having troubles with the loading screen, it keeps getting stuck at checking for updates on a WiFi connection, but as soon as I change to mobile data it loads as usual

I already restarted my router and reinstalled the game and it didn't fix

And my internet connection has no issues with any other app

[carmine hedge]

says something about hash file failed

[golden raven]

I am having issues with using the app while on mobile data connection. It always gets stuck loading the game post login. If I switch to wifi it works properly. I already tried reinstalling the app but the issue remain and it has gone on for a little more than a month consuming my patience.

What can I do / can be done about it?

[raven ferry]

Hey im try to bind my old and new accounts

[grave trail]

icant buy anymore

[exotic totem]

I stuck on this page for a long time
Anyone can help me about this ploblem

Phone redmi note 9 pro

[brave vault]

Hi, I read the faq for Unknown Error-1

nvm, I ctrl+F the solution, thx

[lyric lodge]

Which gear is it... some of them have an extra space after their name for some reason, it's probably that.

[wheat raft]

Hi please help me everytime I got a purple gear it keep getting missing like after I grind and see the notification of a purple gear that I got from a chapter and when I open my depot it is missing

[thorn moat]

Maybe its just a blueprint ~~

[wheat raft]

No it's not

Its a chapter prize

Now I did some SOS and I got a blue torpedo but it's not on my depot

[elder vapor]

You never get full gear drops after a mission. It’s a blueprint, which you craft 5-25 of into the respective gear, depending on rarity

[lyric lodge]

Not fully correct. There are no grey bps, so those are item drops. Rare and up is bps though, yes.

[vernal minnow]

is there any list of ”blocked words”, like what name you can’t give to woved ships? i just wanted to name one ship ”angel” and it didn’t let me.

[crude nimbus]

Hey Azur Lane team, just notifying you that Android Emulators do not work on Mac at the moment so we need to have it in the Mac Appstore please 😭

[inland tendon]

Hi, I have a question about the lv 120 ships, are the still contribute to PR grind despite the fact they don't get XP?

[vernal tinsel]

They count towards PR exp grind

[inland tendon]

OK thanks, they should leave the xp in the end battle summary, it is very confusing

[vernal tinsel]

They still get xp in the summary they only dont get xp in exercises

[summer sapphire]

Hi I have a question how do I fix the voice pack download error code 5?

[inland tendon]

I don't know why, but they don't. This is a summary of 8-1 hard mode.

[vernal tinsel]

And in non hardmode stages? I'm out of tries so i cant test hardmode stages :c

[inland tendon]

I'll try

[vernal tinsel]

this 8-1 normal

[inland tendon]

Same here

[vernal tinsel]

Do have any other lvl 120 than bis?

[inland tendon]

No other iron blood ships, but yes I have some.

[vernal tinsel]

Do they have the same problem?

[inland tendon]

It's strange, they don't

Is there an xp cap you can get after reaching lv120?

[vernal tinsel]

dunno can u make a screenshot from ur bis info ?

[placid storm]

check if bismarck already has 3,000,000 stored xp

[inland tendon]

OK. Where can I find the stored xp data?

[vernal tinsel]

its next to the lvl

[inland tendon]

It seems that she capped

[placid storm]

that means that she won't earn any xp but it still counts to the pr exp requirements

[inland tendon]

OK, that's great, since there's not so much iron blood main ships, removing bisko from the roster would be a nightmare for me.

Anyway, thanks for helping me :)

[crude nimbus]

Hello, just wondering, will a iPhone 6 be able to run Azur Lane?

[sinful yoke]

it cannot

[forest spruce]

Hi can I ask is an super old account can not be recovered?

[sinful yoke]

they can be recovered if you know the username of the account

[forest spruce]

How?

[sinful yoke]

was the account ever bound to a third party?

[forest spruce]

Yeah but when I used the third party the character is gone

[sinful yoke]

do you recall the server the account was on?

[forest spruce]

I don't recall I think it was on washington

[sinful yoke]

can you try switching through all the servers and logging in?

[forest spruce]

Ok

Thanks for your support

[crude nimbus]

it says Azur Lane needs iOS 9 and iPhone 6 has that tho

[sinful yoke]

your OS is not the only thing that iphones run on

while it does meet the minimum OS, it doesnt meet the minimum specs such as ram

[crude nimbus]

oh ok

Mr.Kawaakari will there be Azur Lane in the MAC App store? because i can't play it at all at the moment since my phone is to old and Android Emulators aren't working on the Current version of MAC

[sinful yoke]

unfortunately I cant say for sure, there are no plans to put AL properly on desktop that I know of

[crude nimbus]

ok

that is a shame

hopefully there is

that would make it a lot easier

because every player that is on MAC can't play without the emulators which do not work now

Just to confirm, can iPhone 6 run Azur Lane at all? or just not well, because if it can still run it and not crash every time that would be fine, however if it always crashes that is an issue

[sinful yoke]

I think it depends, some iphone 6 will crash on startup and some will crash when changing menus

[crude nimbus]

ok

since my phone is a iPhone 6s

maybe it will run

it crashed on Startup on my iPhone 5, loaded in 1 time but crashed

and that thing is ancient

[frank bay]

I mean, on the ARM macs you would be able to in theory run iOS apps natively, it would just be up to the devs to tick a box making it available.

[crude nimbus]

yep

the exact, and i mean exact version that is on iOS would be still fine on MAC

just need WASD

or something

[fast belfry]

Hello, can i recovery my old account ? This the last pic i have i remember login with facebook but after login with facebook is gone all server just make new acc im confuse and the last event is summer

[sinful yoke]

have you tried logging into all of the servers?

[fast belfry]

Already tries

Even login with yostar account still no sign :'

[outer herald]

Oh my the old UI, do you remember the username, or UID?

[fast belfry]

Oh my the old UI, do you remember the username, or UID?
@outer herald i think i remember the username but not UID so sad yeah really old im the first player to play game game after this release really feel old lol

[outer herald]

Okay if you know the server and you know the username they maybe able to recover it for you. It's a long shot, but worth a try

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[outer herald]

@fast belfry if you haven't tried this I suggest you do to make sure they can recover it

[fast belfry]

@fast belfry if you haven't tried this I suggest you do to make sure they can recover it
@outer herald but the serv i remember is Lening not lexi or im just confuse bcus same L ? Idk i dont really remember

Thanks i try

[outer herald]

Lexington is the only server that starts with an L

Avrora is the first server, then Lexington, then Sandy, Washington, and TB Floof Amagi

[fast belfry]

@outer herald wait on that need input uid,i dont remember so just write whatever or something ?

[outer herald]

No just leave that blank if you don't know it

[fast belfry]

Cnt need to fill it

Maybe this F

[stiff pagoda]

why i cant install the game? i have huawei mate 10 pro

[outer herald]

I think is because it's a Huawei if memory serves

[carmine hedge]

Hey if anyone could help out it would be much appreciated

Recently transferred to ios and when using my socials to log in it doesn’t log into my original account and forces me to make a different account in a different server from what I originally was in

[zenith forge]

have you tried to login your correct socials to login and check all servers? @carmine hedge

you can check your AL on your previous device and try to make sure it's bounded to your socials

[hoary estuary]

why i cant install the game? i have huawei mate 10 pro
@stiff pagoda because google, dont wanna know anything of huawei

i mean google doesn't exist in huawei

i think

[zenith forge]

does huawei still works with 3rd party apps?

like TapTap or something

[sinful yoke]

it should

[hoary estuary]

its possible, i dont have huawei

[formal mesa]

@fast belfry Is that before the 1st Ink Stained Steel Sakura event.

[fast belfry]

@formal mesa probably, i still remember is the first event summer and got skin free skin

[formal mesa]

I got the same one back then as well.

But eventually I found a way.

Tell me... Have you tried to finish the tutorial in some few servers back then?

[fast belfry]

Tell me... Have you tried to finish the tutorial in some few servers back then?
@formal mesa yeap and still no sign even the icon not appear

And it gone jst like that

[formal mesa]

Hmm... Have you tried to rebind your accounts?

Like on and off.

Back then those are the 2 steps I did.

Many people on my side lost their account the same way as you do.

[fast belfry]

Already, i remember rebind with facebook and still tutorial and then with yostar and still same

Idk why

[formal mesa]

This is tough...

[fast belfry]

Back then i remembers use fb but i think for same i make yostar to and 2 years it gone

[formal mesa]

Old UI was gone if I remember that day was the 1st day of Ink Stained Steel Sakura.

And it was a mistake, they wipe many account on our side.

[fast belfry]

Back on 2019 i tried to and lost hope, and now 2020 i think i have hope and try it again but still sme so i give up and make new

And it was a mistake, they wipe many account on our side.
@formal mesa maybe my acc to get wipe :'

[formal mesa]

Could be.

Hate to say it. But so sorry for you.

[fast belfry]

But if get wipe i should get email annoc

[formal mesa]

The fact is no.

[fast belfry]

Yeah F my first limited ship

[formal mesa]

I have 3 friends with the same issue that day.

[fast belfry]

That is just last pic i have :'

[formal mesa]

The same like them.

All they hope was to get Nagato on their fleet, but eventually it was a doomsday.

[fast belfry]

Hahhh im afraid make new bcus my progress like much better, now even me cnt do event lol

[formal mesa]

I guess this is the only solution.

Should have done it from the start

[fast belfry]

Even with recovery i still remember bit like level or nick something like that but i still need UID to do that and i cnt remember so is gone for sure

Should have done it from the start
@formal mesa not solution just suffer :'

[formal mesa]

You are not the only one.

I saw many got wiped that day.

Gone but Not Forgotten.

[fast belfry]

F my first oath :'

[formal mesa]

I saw my men lost 5 of them.

And I know how it feels.

[fast belfry]

it's not about feelings but about the memories created from it

[formal mesa]

Yes...

[lyric lodge]

If you remember name, level etc. try techsupport. They can tell you if your account is really gone, but pretty much always they are not and people log in a wrong fb account server or similar.

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[half kelp]

this isnt really a problem but are parts of the game like fleet tech background and the water during fights supposed to look jpegd to hell?

[gilded light]

Hello, could you please help me with a problem that is happening?
I'm trying to connect to my Facebook account without trying to connect this message appears "The third party account is already bound with another UID: 100200" What do I do?

[summer shadow]

Help, there's something wrong with the ui

The exchange tab won't dissapear

Nvm it disappeared on its own

[leaden mulch]

Hello, so i bought the two lucky bags just now and received all items except the skins. What can I do to get the skins?

[frank bay]

@leaden mulch have you previously bought skins that can appear in the lucky bags?

If so, you may have gotten that skin again and gotten a refund on gems for it instead.

[leaden mulch]

Ah, yes i had some but not all of them

[frank bay]

Yeah there's no gurantee of getting skins you don't already have

[leaden mulch]

Well in that case everything is alright then, thanks

[frank bay]

[celest forge]

So uh, I've been playing for a loooooong time intermittently and suddenly I tried to log in and my account seems to have just.... stopped existing. I'm 99% sure I used my facebook login, and I checked to make sure my facebook still worked and it does, but I'm not really in the mood to start over right now

So any advice on how to proceed would be appreciated

[celest forge]

Disregard this, it was hiding on lexington and the icon showing I had a profile on there wasn't showing up

[drowsy girder]

the game was down for maintenance when the payment was processed, I didn't receive the gems, what do I do?

[granite lion]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[granite lion]

contact game's tech support to have this issue sorted

[drowsy girder]

ok thanks

[plucky oyster]

i want to ask, according to the post of the lucky box, $29.99 , what currency is it at

[placid storm]

USD

[gilded light]

Hello, could you please help me with a problem that is happening?
I'm trying to connect to my Facebook account without trying to connect this message appears "The third party account is already bound with another UID: 100200" What do I do?

[drowsy girder]

when I open the skin store and see many skins the game closes

[thorny socket]

Is anyone here on Indonesia face same problem?

Already restarted my wifi modem and handphone still not working not even on mobile data work

But If I use vpn I can login

[glacial trout]

i have the same problem like Revanshadow

[lofty badger]

i bought gems but didnt get them... help???

[lofty badger]

[spring grotto]

If you bought direct gems and didn't get them, you will need to contact customer support and they'll get them sent to you. If you bought the lucky bag, make sure it's not in your in game mail firstly. If it isn't, contact AL CS as well

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

customer support contact info in case you need it

[fervent venture]

I've try another isp/vpn but still stuck in here i even reinstalled the game

[keen wolf]

So I used to play AL on my android phone but recently got an IPad that can run it better is there anyway I can get my ship and items onto my game on my iPad? (I had enterprise 😭)

[sinful yoke]

have you bound your account?

[upper osprey]

I just submitted a support ticket for gems not deposited in my account, will I be contacted back in email?

[sinful yoke]

yes in around 1-3 business days

[ornate seal]

Question

Oh wait nvm

[hearty jacinth]

/tech support

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[hearty jacinth]

I brought more dock space but it gave me more depot space instead

[keen wolf]

@sinful yoke Yes both yoostar and facebook and I signed in using the same account on my ipad but I do not see an option to bring anything over.

[lyric lodge]

Are you sure you selected the right one. Did it deduct 200 or 100 gems?
On the left of the main menu, enter either one of them, then your server you were logged in. Note the little "have a ship here" icon doesn't appear till you actually log in the server.

[hearty jacinth]

Wdym by that?

Actually nvm

[frosty garnet]

idk if this is tech sup but idk where to ask

is it possible to whale using paypal? how do I do?

[lyric lodge]

Use the paypal option when checking out? I know google play supports that.

[frosty garnet]

I think I might be actually blind because I can't find anything paypal related on google play

[lyric lodge]

Might be dependant on nation? I got a LOT more options there than that.

[frosty garnet]

Ah yes, the fact that I'm argentinian killing my willingness to do anything once again

VPN big time

[upbeat lintel]

how do i log out of facebook

i entered the wrong email

and entered my sisters

it wont let me change it

[sinful yoke]

is it the only bind on your account?

[upbeat lintel]

yeah

it wont let me change email

theres no option to change

only continue as (name)

[sinful yoke]

to be able to actually unbind it firstly though you need another bind like yostar or twitter
the facebook bind is a bit finnicky and you need to clear the cache iirc

[upbeat lintel]

oh i just uninstalled it

[forest spruce]

Hi can I ask is there a official azure lane for pc or I need to use an emulator?

[upbeat lintel]

i have no patience

TILL STUCK

still making me log in as my sister

[sinful yoke]

did you clear azur lane's cache?

[upbeat lintel]

after clear cache

yeah still

[sinful yoke]

@forest spruce you would need to use an emulator

@upbeat lintel unfortunately I cant recall how we fixed the issue, you might need to connect the facebook to your device or download the facebook app and log into your account there

[upbeat lintel]

alright

[forest spruce]

@sinful yoke ok thank you

[lofty badger]

does anyone know how to fix a pending purchase on apple

i bought some gems and they didnt go through

already contacted customer support

but the problem is with apple

it just says pending but i cant do anything with it

its been like this for 12 hours

[ornate seal]

Ffs

Binding my twitter account was a mistake

[fossil sapphire]

Is there a problem in paying with visa card? I can't seem to purchase either gems or lucky boxes despite having enough balance in the card and not exceed the card's limit

[sinful yoke]

what does it say when you attempt to purchase?

[fossil sapphire]

Transaction declined

[sinful yoke]

are you paying in something other than USD?

[fossil sapphire]

Yes. In IDR

Paying in another kind of payment works though, but I wonder if there are any new restrictions on payment with visa card

[sinful yoke]

ah, yes its possible

most payment issues with foreign currency are taxes and fees being over your balance or some restrictions from the bank

[carmine hedge]

Is there anywhere else to get support aside from the customer support email?

[main robin]

um there anyway i can contact support directly?

[zenith forge]

I don't think so.

[main robin]

i really need help with apple payment

[gaunt kite]

Is the research focus tab disabled because it won’t let me choose a ship anymore?

[outer herald]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[outer herald]

@main robin

[carmine hedge]

Anyone know something about this?

[spring grotto]

Just a desync issue. A restart of the application will put the ship automatically in your dock

[trail cypress]

So, I'm at 3k/4k specialized core, but if I reach the 4k limit before doing the next weekly mission will they go wasted or I will still be able to get them?

[spring grotto]

You won't be able to get them, iirc. They count towards that 4k limit

[trail cypress]

So it's pointless to keep farming now if I don't want to waste them, kinda annoying, thanks

[lyric lodge]

You can redeem the weekly for the coins and oil, but any cores over 4k will be lost

[cunning escarp]

How to unbind twitter?

[vivid hill]

I don't know if this is a bug or not but does anyone know why i can't change my catch up ship

[elder vapor]

Click the “I” button and read what it says

[vivid hill]

I have

[sinful yoke]

300 is the max limit

you cannot obtain more than 300 across all ships combined

[vivid hill]

ohh

sorry i only started this game 2 ish months ago so i didn't know

[fiery flame]

Hello.

Did exp from dorm is added to pr ships in combat data?

[brave maple]

No, only sorties that costs oil counts towards pr ship combat data.

[fiery flame]

oh, i see. thanks

did comission 1,2k oil too work to this?

[brave maple]

Commissions don't count toward PR ship combat data.

[lapis gyro]

hi wanna ask if the yostar store account is linked with the in-game yostar account that we binded with another email?

[old notch]

So I bought both of the black Friday lucky boxes, and when I opened them I got all the items, but neither of them gave me a skin.

[calm patio]

what is the current size of the game with all the voice downloaded?

[sinful yoke]

@lapis gyro sorry for the late response, theyre 2 separate account so no

[lapis gyro]

aight good to know thank you

[sinful yoke]

@old notch if you received skins you already owned, you will get gems instead of skins

@calm patio it should be around 3gb

[carmine hedge]

Hello? Is there a tech support that i can talk to?

Got a problem with my accoubt

[sinful yoke]

whats the issue?

[carmine hedge]

Account got unbind with someone fb

Already contacted cs in email but no response

[sinful yoke]

they take around 1-3 business days to respond

[carmine hedge]

Soo clearly someone use my account and bind his fb account in my azur lane

[wary mesa]

Hello, my friend wanted to change her server but when she changed the account they made her restart

So what should she do?

[placid storm]

your progress in one server cannot be transferred to another server

[carmine hedge]

How long does cs reply? Cuz already send but still no response

Its been an hoyr

Hour*

[visual crest]

I want to ask. Do I still have chance to retrieve my account if I delete account that I bind with like twitter?

[split phoenix]

Has anyone seen this error before? Can't login

[lyric lodge]

@split phoenix Login to your account on the left to continue.

[visual crest]

I want to ask. Do I still have chance to retrieve my account if I delete account that I bind with like twitter?
@visual crest
About this

[split phoenix]

Ah that sorted it. Thanks for that

[rugged pumice]

i don't know exactly where to ask this, but i have like 42 Euros in my google account, and when i go to purchase the 40 pack, it tells me i need to pay 41, but when i do. It tells me i don't have enough money

why does it do that? I had in the past 10 Euros - 20 Euros and i was able to buy those packs that had those represented amount in the shop, without any issues

[carmine hedge]

Tax? VAT?

[crisp ruin]

Hi y'all, the app just keeps getting stuck on the getting updates pre launch page even after force stop/restarting the app.

Should I reinstall the app?

[rugged pumice]

It's included in the price, from what I've seen in the other transactions i had.

[crisp ruin]

Don't mind this, it somehow worked after I restarted my phone.

[cunning escarp]

How to unbind twitter

[rugged pumice]

Nvm, i just checked, cause the game is in dollars it taxes me conversion rate, so i need like 5 euros more just to buy the big pack XD

[austere trellis]

I changed phones to a Google pixel 5 a couple weeks ago and installed AL on it. But it refuses to load past the developer credit splash screen, it just goes black. Any idea what's going on?

[velvet turret]

Can’t get past this part of the loading screen. Restated app and phone and haven’t had any luck

I just got a new iPhone 12 Pro Max 2 days ago but it was working fine the day I got it and yesterday

[carmine hedge]

I cant donate money. Help me please

[lapis gyro]

Just now i suddenly got disconnected from the game and then I got logged out and I received a msg saying something like "account logged out of another device". I couldnt see it properly as it was a lil laggy and the text was gone when I was able to read the full sentence. But I dould still log in again and didn't seem to find any suspicious activities with my linked social media. May I know if it's just me worrying too much or is there anything else I can do?

[sinful yoke]

is your internet connection unstable?

[slow oyster]

lmao isnt that just lag?

[lapis gyro]

im using broadband so possible

[sinful yoke]

then yes thats generally unstable internet connection

[lapis gyro]

But I mean what did that msg mean? Did u guys keep the full sentence?

[sinful yoke]

it is not anything to worry about (unless it also happens on a stable and fast internet connection)

[lapis gyro]

I see. thats good to hear

Thanks for helping

[sinful yoke]

in your case its that the connection lagged and it thinks you logged on twice on the same device

[lapis gyro]

oh lol

[acoustic vortex]

I can't unbind my twitter on my account, help, it says unable to unbind the account, error:100213

[ornate seal]

Damn

I have a problem on my twitter as well

Somehow i got suspended for no reason

Now i cant play my AL Account or unbind it

[sinful yoke]

you need to either unsuspend it or contact customer support for account recovery

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[ornate seal]

I already submitted an appeal

twice

[sinful yoke]

oh, then you dont have a question?

[ornate seal]

Is it possible to unbind my account?

[sinful yoke]

yes, that is account recovery

you need to tell them you dont have access to the twitter account so they can help you work around it for account recovery

[ornate seal]

Welp rip

I didnt ss'ed my UID

Welp

[sinful yoke]

write that you dont have it/know it

@carmine hedge did you bind your account?

do you have your UID by chance?

your UID, its a string of numbers

yes I meant your old account

please contact customer support for account recovery since we're unsure if your account was ever bound

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[acoustic vortex]

I can't unbind my account with twitter : (

[carmine hedge]

@sinful yoke hey bro, I have one problem. Take a look a bit up on the thread

[slow hill]

guys

how can I play azur lane on pc ?

[carmine hedge]

Using emulator

get bluestacks if u want

dolphin works too

[vagrant cobalt]

Need some account recovery help

Can't seem to log into my account anymore

[split knot]

need help

basically i opened 5 t4 crates
and because of lag it gave me 3 items

ping me to respond

[cerulean coyote]

Are they all consumed?

@split knot

[split knot]

ye

what

[cerulean coyote]

Well

[split knot]

what

[cerulean coyote]

There's nothing you can do now if those are all gone

[split knot]

[cerulean coyote]

Sorry

Try restarting al

See if the server still has 2 crates in your inventory

Since it only consumed 3

[carmine hedge]

Does cs have Day off?

Still no reply in my problem

Running out of patience ....

[sinful yoke]

they work business days only

[carmine hedge]

Are they working today?

[sinful yoke]

today is saturday for them so that is no

[carmine hedge]

Soo in sunday they work?

[sinful yoke]

sunday is also not a business day

[paper swift]

Resset doesn't help

Rrlogin doesn't either

[lyric lodge]

How are you at 10-4 without clearing the other ones?

@split knot Take a look at the number in the bottom. You either got 3x 1 item, or 2x2. Duplicates stack.

[paper swift]

did it long, long ago, mb it still is that way, you just have to do x-4 to unlock next hard modes

also issue was fixed once i loged on pc

on the phone reloging and restarting did not help

[lyric lodge]

Oh wait, hard mode. Ignore my brain fart. If its only on mobile try asset repair on it? Worst case, try reinstalling.

[paper swift]

as i said, launching emulator on pc somehow fixed it

[ornate seal]

So theyll respond on monday

Aaaa

[meager bloom]

Not sure if this is a bug or my account is really breached. I'm a beginner to this game and has been really enjoying it but recently I've been stuck in a reconnecting screen even though my connection is fine. Then it just took me to the login screen and this showed up.

[sinful yoke]

it sounds like your internet connection is unstable

[meager bloom]

But it says logged in on another device

[sinful yoke]

if your internet connection is unstable it will give that error

[prisma lodge]

I recently just started and accidenally bound my account to the wrong email.

Is there a way I can unbind my account

[ionic umbra]

I had an account, and I swore I bound it to my email, but when I accidentally deleted the game and redownloaded it just gave me a new account. I made purchases to my old account as well, and I still have the paypal receipts as well as the google play order number.

[carmine hedge]

@prisma lodge I wouldn’t do that

[flat lichen]

How i fix this... Part 1 & 2 is missing... And i can't retry...

[spare smelt]

Honolulu's story has no skip, but after you did get it. it will have a skip button

[flat lichen]

I think, Now all story can't be skiped for first time (Sorry for my bad english)...

[loud kelp]

did you choose the correct server?

[lapis gyro]

anyone has this bug where u r unable to click anything after finishing an event node

[ionic umbra]

At first, it gave me amagi. Then I closed the app and chose the right one (Washington) but it still sent me to the tutorial.

[loud kelp]

[ionic umbra]

[dense garden]

i finished the artbook but i didnt get the skin

[runic temple]

Is it 1 outfit per black friday box ?

Or 1 for both

I just bought both of them and got only 1 skin

[finite breach]

if you own the skin already it gives you gems equivalent to the value of the skin @runic temple

[runic temple]

Ahhhh, ok thanks

Sad .....

[bronze pagoda]

So when I load up azur lane to play I get unknown error: -1

[lyric lodge]

Use the buttons on the left to login to your account

[bronze pagoda]

Oh did it sign itself out

Bruh that worked XD

[rain fog]

quick question that i probably know the answer to, but might as well confirm.

I last played azur lane around the time of the Kizuna Ai collab, since then I swapped phones but lost my binding information (if i even had it in the first place, can't recall). Is there any way for me to get that account back with payment info or anything?

though i'm seeing that there was an update that pretty much wiped accounts around May

so high chance that account's long gone at this point huh?

[sinful yoke]

do you have information such as username and UID?

[rain fog]

I'm trying to find UID through screenshots and old messages, but my Username was Vikathor on the Washington server. I remember buying gems and such too, so i can probably pull up the payment info if it helps

[sinful yoke]

if you dont have the UID please contact customer support and they can check the account for you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[rain fog]

thank you for your help!

[paper swift]

This bug again...

Pls ping me if replying

[sinful yoke]

@paper swift try restarting the app

[paper swift]

did 4 times

and this bug keeps reapearing

[tacit karma]

Why is this happening?

[rustic blade]

top kek

[honest vessel]

Just bought a black friday bag and it bugged out and didnt send anything to my mail. Tried the contact us option on settings page but no response

[severe mica]

rip

[ruby lichen]

Quick question if i sent an e-mail on Saturday replying to CS about a problem and have given all the necessary data
Estimated reply is on Wednesday?

[sinful yoke]

yes

[ruby lichen]

I see , thanks for replying

[carmine hedge]

Why cs still not answering my problem

[sinful yoke]

it is the weekend as I have said previously

[carmine hedge]

So tomorrow they will answer?

[elder vapor]

Possibly

[blissful violet]

if your connection crashes during a fight what happens?

[sage bay]

Hey, i cant connect to the game if im in WLAN, if im using 4g everything is fine, Router is a fritz.box 7530, are there any ports or settings etc. to fix this ??

[wild spire]

You need to re-log in, at least that's what I did to fix it @sage bay , sorry for the ping if you figured it out already

[carmine hedge]

What if your connection crashed during a sortie? This problem has been happening too long

[sage bay]

Thx for the help, but still same issue :/

[carmine hedge]

Deym day 4 of waiting CS not responding 😑

[sinful yoke]

they respond in business days

not weekends

1-3 business days is the estimated response that should be a wednesday if you sent a ticket on friday night

[sage bay]

if im connecting via a 4g wlan router everything is fine, so it should be just my router at home

[wispy wolf]

What are the requirements for getting an artist role, im not getting a reply for days impretty sure I followed the instructions. . . Or am i just too bad lmao

[keen bluff]

Any idea why Glorious Battle in the WA doesn't have threat level? Both the other SP maps have it tho...

Makes it a little annoying to grind, if there's no clearing mode.

[lyric lodge]

There is clearing mode though. But yeah, dunno if that's intended.

[silent saddle]

Greetings! I already bound my email to a yostar account, but will lose access to it within the next two weeks, and I don't use Twitter or Facebook. Is there a way for me to move the binding or otherwise have my account bound to a new email?

[lyric lodge]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[lyric lodge]

Contact them.