Just hit 1000.
#tech-support
dawn forge
unkempt pebble
Does anyone know what Twitter error 100222 is? I had to reinstall and I'm trying to get my old account back
stoic merlin
Hey I know that this might sound like a complaint that will fall on deaf ears, but has ANYONE pulled an event ship? I've rolled on the banner and done some 45+ builds and haven't gotten a SINGLE event ship... Has this happened to anyone else?
I mean, look, I know the banner is random. I'm just wondering if this has happened to anyone else
ebon flame
rates should be fine, though they do seem messed up imo. they wouldve posted something about it if it was wrong.
stoic merlin
Ok, well you seem to be on the same wavelength, at least. Well, thanks for responding, and I do believe there would have been an announcement too if there was an issue, I just don't know what's going on this time around. Guess my luck shit out on me
sinful yoke
you can easily answer your question by checking out #trophy-room 
unfortunately we cant help with RNG
spring grotto
FP=Firepower, FR= fire rate, EVA= evasion, TRP=torpedo. Also just for future reference gameplay type questions are better for #gameplay-help and this is just for technical support. And do be careful not to post so many images all at once as it can clog up channels 
pearl silo
What is difference between FP and DMG
spring grotto
Please direct such questions to #gameplay-help 
this channel is for technical support, not gameplay questions
spring grotto
floral flame
Anyone else getting stuck loading fights? Been staring at the loading screen for a few minutes now; won't get past 99%
sinful yoke
try a file repair in ingame settings
did you download the optional update AFTER maint?
carmine hedge
I recently opened Azur Lane and it said that some Data was missing.
I was then prompted to download 2265 files. I have noticed that other people also had this problem and I am wondering if it it ok to download the files.
sinful yoke
yep its okay to install them
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
contact info above
sinful yoke
you need to email them to reset your secondary passcode
fathom fiber
but i not login my account with Yostar Account
i bind my account with Twitter and Facebook
stiff depot
Customer support does their thing regardless how you bound your account
You wouldn't contact Twitter/FB for AL customer support, and this a customer support thing
sinful yoke
you dont need to bind your account with them to email them
sinful yoke
do you know how to send an email?
enter their email as the recipient and tell them your issue along with your account information such as uid, username, and server
fathom fiber
idk
sinful yoke
or you can alternatively use the website linked to contact them through a forum
fathom fiber
sorry i'm Very Bad English
sinful yoke
you can press the big red CONTACT US button on the website and it will give you a form so you can fill it out with the details they ask for
sinful yoke
its an automatic reply, dont worry, you dont have to reply to it @fathom fiber
fathom fiber
okay
floral flame
How do I download the optional update, or is that a new game version from the app store?
sinful yoke
app store
quiet forge
I changed my twitter nickname, but in game I still see my old twitter nickname. Do I need to bind accounts again?
sinful yoke
if you mean tech support and customer support, its only for the mobile azur lane game
glossy hull
Yes then could you tell me where can i find support for azur lane crosswave?
sinful yoke
unfortunately I dont know where or how, but crosswave's publishers are for idea factory, so you may have to contact them instead
sinful yoke
idea factory
glossy hull
Thank man
terse star
How do I fix this? I have the latest version from the appstore
sinful yoke
need to reinstall or do a file repair on the top right corner there @terse star
terse star
I already tried the file repair so I suppose reinstall it is
carmine hedge
Do I need to delete the app again and redownload again? Because it doesn't do anything
dapper tusk
Hiii. I need some help. Im stuck at this loading screen when launching the game. I tried to launch it on my pc as well( on a emulator) and the same thing happened.
bright rose
Yeah this also happens to me , i tried reinstalling the app but it had no success (i'm on a samsung A10 if it helps
) EDIT:The Problem Dissapeared 
oblique vortex
How does one go about unbinding from one phone to bind to another phone? So far it's told me that I'm unable to unbind from my phone so I can't bind to another phone
outer herald
To bind to another phone, you just need to login via your bound account setup on the title screen and login on the server you were using. As for removing it from your old phone, an uninstall will work
lean thorn
IOS 13.6 can still run AL or no?
oh nvm its just net problems sry
hushed bloom
is the "event period" still valid for the AL blu ray redemption? I just wanted to have some kind of confirmation before I pulled the trigger on purchasing the blurays 
marble yacht
i saw some other people posting about this but i also got the missing cache prompt and that triggered the 2265 file download
does anyone know why?
carmine hedge
Has anyone else beat the boss on A-1 for the event and it not counted towards the percentage? Ive beaten it twice and it hasnt counted at all yet
oblique vortex
@outer herald I tried that and it said it was already bound to an account and wouldn't let me log in
sweet perch
Anyone know what happen?
spring grotto
That's just the debug log mode. Just press "Hide" at the top left there
sweet perch
How can that happen?
elder vapor
/logmode
carmine hedge
sweet perch
Thanks
uneven oxide
My game just suddenly froze up right here, the musics glitching out and thats all its giving me
clever vale
are the servers busy today or did the last patch make the ui laggier for low to medium end devices? 
I noticed Noshiro's L2D skin's idle animation is regularly skipping frames as well, which I don't think it was doing before
hushed bloom
are you running 30fps by chance?
hushed bloom
eh the 60 might help smooth it out but it'll probably eat your battery like no tomorrow
clever vale
yeah 30 already does that, which is why my phone usually gets laggy after some farming
poor thing doesn't know where to put all the heat
today just seemed especially laggy, moreso because I hadn't played in an hour, so the phone cooled down again
if it's server being busy I doubt it'll get better given that there's new event maps in 2.5h 
quaint wren
Welp. Found the weirdest problem ever. Lemme explain
So I can't login to the game if I'm on my home WiFi, but is fine on data
I reset my phone and WiFi, no luck
Tried other apps and it works fine
Help
Oh and yeah this happens 3hr before the next chptr appears
But i logged in before this fine for some reason
clever vale
I sometimes have days where it disconnects and crashes all the time on wifi, but is fine on mobile data, no matter how bad that connection is
quaint wren
Even before the update?
clever vale
it's been a thing for a while on random days
dapper juniper
Anyone getting stuck? xD
quaint wren
Ah same bug. Data or VPN
Just say u have the bug in bug report
Seems like this bug is morr common
junior moth
I had this problem once, i was using emulator , restart or what still same issue, i had to uninstall AL game and install back 
quaint wren
Ah I'm on mobile tho
tame glade
Can't seem to download the update.
'Net's fine, but download can't seem to get past the "preparing for download" bit.
tawdry arrow
I having the same problem with my wifi as well
I was able to connect few hour ago now i cant
junior moth
hmm i try load now , it seems fine
junior moth
maybe try get mod help
i afraid to ping them 
later nimi come find me
worse case possible u might have to reinstall back the game
dark leaf
spring grotto
Hm....and this only happens on Wi-Fi for y'all? Or mobile data as well?
tawdry arrow
Ye
junior moth
VPN issue?
spring grotto
Gotcha. And what region are y'all from? EU, SEA, USA?
tawdry arrow
Sea
junior moth
sea where
tawdry arrow
Indonesia
vestal basalt
Hey, is ayone having a problem by accessing the game?
vestal basalt
Uh, looks like Spade has the same problems with me
junior moth
well my solution for u all just for now till they fix the issue , maybe try download VPN
spring grotto
For y'all w/ the downloading the update issue, what is y'alls ISP?
vestal basalt
mine is Indihome
junior moth
ISP what ? IP address?
spring grotto
Internet service provider
tawdry arrow
Indihome i think
spring grotto
Gotcha
So sounds like it might be an issue for all Indihome users as it seems pretty contained in who it's affecting 
Could either be from Indihome or server issue as it's happened before. We'll bring it up to staff but unfortunately as it is the weekend, the response might be slow. In the meantime though, I would suggest trying either a different network connection if possible or a free VPN
rugged acorn
Hello, I can't login through twitter anymore and am not sure how to get my account back
spring grotto
So your Twitter account is blocked, banned, or something along those lines?
rugged acorn
Yea
vestal basalt
Ok mods, thx for the info
spring grotto
Gotcha. In that case, please do contact customer support and let them specifically know that your Twitter account is no longer useable to retrieve your AL account and that you need help recovering it. They'll help you get it unbound from that Twitter and get it back to you
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
tame glade
Others have the same issue as I?
rugged acorn
Alrighty thanks toast 
junior moth
i am curios does this issue happen recently?
spring grotto
@tame glade If you're from the SEA (Indonesia specifically) it would seem so. Read a bit above
@rugged acorn No problem 
@junior moth Not usually, but it has before. Hence why we're not sure where the issue is coming from (the provider or the server)
junior moth
I had this issue once, had to reinstall back the game to works (using emulator tho)
quaint wren
LMAO fucking indihome POS ISP
This ISP always causes weird ass blocks seriously
3rd world country for ya i suppose
tawdry arrow
How big is Azur lane data now
wintry cloud
is this where i can contact a yostar staff?
junior moth
yeah
tawdry arrow
3.97gb?
junior moth
@quaint wren malaysia here bruh
wintry cloud
how do i do that if i may ask? : )
quaint wren
3.94
wintry cloud
oh thanks man : )
quaint wren
Indonesia here
junior moth
mod might lurk , they might seen it
wintry cloud
i wanna unbind my fb account but it keeps saying “unable to unbind account” with the code 100213. If any mod responds much appreciated 😁
tawdry arrow
Ye i try to use vpn to bypass the loading screen
Suddenly i get message missing data, and game forced close to redownload it
junior moth
whole game ?
tawdry arrow
Only about 720mb
junior moth
hmm , not sure maybe try download it , see it works or not , do u have bind account ?
@wintry cloud i had this issue as well ,
wintry cloud
i wanna unbind my fb account but it keeps saying “unable to unbind account” with the code 100213. If any mod responds much appreciated 😁
@wintry cloud well never mind it workef somehow xD
@wintry cloud i had this issue as well ,
@junior moth i just bind it to my twitter then it worked for some reason xD
Thanks for the help dood
wintry cloud
too lazy to make one lol
frozen hamlet
How to get list of requestable roles
junior moth
what u mean by requestable role?
frozen hamlet
I wanna be ironblood
junior moth
tawdry arrow
This is normal amount rite?
steel atlas
mine is 4.95 GB 
tawdry arrow
So its different on each phone huh
teal quail
why are you the same as me the bug :'v
sharp shale
if azur lane is taking up too much space, you can reinstall the app
simple walrus
Anyone knows why i cant in to the Game? They said "Unable to retrieve latest version info. Please check your network connection. "
even i use Wifi
night quartz
Hello everyone.
People from EN, do we have additional lines for Monarch's "White Warrick" skin and Friedrich's oath skin?
They are listed in wiki, but missing in my client. Am I the only one with that issue?
sharp shale
did you download it from the settings?
night quartz
Yep.
solar hull
Been getting this error since yesterday help
simple walrus
Same to me dude @solar hull
thorny socket
same😢
solar hull
Mybe the update broke our game?
simple walrus
Idk, but there's no broken since i updated even before the maintence finished
sinful yoke
try using a VPN
solar hull
It worked now i can enter thx
simple walrus
Nice, me too
left quest
Does Ashigara (IJN CL) still have a secretary questline? I set her, but it's not starting
elder vapor
secretary quests have not been removed
left quest
I figured they hadn't, but hers isn't starting for me... first one I've had a problem with
elder vapor
don't touch her chest or head area, in my experience
left quest
I must have been fat-fingering, I tapped her foot and it started, thanks!
fleet gust
What is the solution for unable to retrieve latest version? @solar hull @simple walrus
Sorry for ping
solar hull
use vpn
ocean pagoda
i have the similiar problem right now, i try using VPN it worked
fleet gust
Thank you!
hoary moss
Why do i need to use vpn to gameing
vestal basalt
you don't have to, this is just a method for those who can't access the game normaly using their usual connection
leaden steppe
Are there any support staff who can pm me? I need you desperately
sinful yoke
you can pm me
thorny socket
still no fix?
sinful yoke
for?
hallow parrot
btw I cant login to my AL account. already used VPN but still cant login
when I use plain wifi on it, the game cant check the update
after it I tried using VPN. can see the login screen, but after waiting for some time it's responded "connection lost"
ridiculously I asked 2 of my friends and they can play AL without hassle
sand cloak
yeah same happened to me too
I don't think it's on my end though, yesterday was fine without all these connection issue
thorny socket
still can't login without vpn😢
tropic phoenix
oh yes same problem with me haha
ocean pagoda
btw I cant login to my AL account. already used VPN but still cant login
@hallow parrot have you tried singapore location for the VPN ?
tawdry arrow
If ur using indihome, there a problem connecting rite now with their wifi, use vpn
ocean pagoda
just now im using vpn to log-in then i deactivate the vpn and its working
leaden steppe
Im using netherlands
steel ocean
Cant login, either network error / Unable to retrieve latest version
i can login just fine yesterday
spring grotto
It's an apparent problem w/ some SEA players (possibly from a specific internet provider e.g Indihome). We'll bring it up to staff but unfortunately as it is the weekend, the response might be slow. In the meantime though, I would suggest trying either a different network connection if possible or a free VPN
tropic phoenix
vestal basalt
Try to use a VPN or data package for awhile
thorny socket
use supervpn
hearty badge
Hey, hoping someone can help.
Have two Yorks, one higher level than other (both higher than lvl 1)
I am unable to Limit break the higher lvl one, using the lower level one.
Hope this explains: https://streamable.com/hega4w
spring grotto
Make sure the other York isn't in any formations. This includes Hard Mode maps, Exercise, and standard fleets. And as well, you won't be able to use her if she's your secretary
ornate heart
I have a question , today when I opened the game it said some files where missing so it cleared the cache and redownloaded it self , is my account gona be safe?
spring grotto
Should be. Clearing the cache doesn't delete account data
sinful yoke
all those files were part of a big fix
hearty badge
@spring grotto She was on a hard mode formation I didnt see. Thanks. Fixed now
ornate heart
Phew thank god , got scared shitless cause I thought something bad happened
spring grotto
sweet perch
Something wrong , i can fell it 🤣
royal crest
I thought only I got login problem, but it seems theres also other who got this problem
I try playing other gacha games but it has no connection problem (using indihome) but when i play AL it cant
I mean no issues for other gacha game except AL
simple walrus
What is the solution for unable to retrieve latest version? @solar hull @simple walrus
Sorry for ping
@fleet gust no i dont have the problem again
It seems from the Indihome get problem
not your AL
fleet gust
It seems from the Indihome get problem
lol yeah I'm using indihome
But back to fine now
quartz tangle
After reset lol
lost oyster
Am i the only one that did not get the daily points multiplier on event maps hard mode? it only refreshed for the normal mode for me
true ibex
Why that annoying 5.20 and 8 hour commis not resetted yet? I already logged out 5min before daily reset hmmmm
Am i the only one that did not get the daily points multiplier on event maps hard mode? it only refreshed for the normal mode for me
@lost oyster
This event hard mode dont get multiplied point yes
lost oyster
oh thanks a lot for the answer
floral flame
Why do I have so many buffer issues? Is this what's causing lag when I play?
near geyser
WTF, i opened the game and said some things were apparently missing??? NOW I HAVE TO DOWNLOAD 3K ELEMENTS
grizzled pumice
I cant use combat data pack series 1 on PR1 ships to complete combat data collection (please ping me)
sage egret
@Reanmit me too, two time in a day
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
topaz sky
Mail them or send them a ticket from the link above and mention what the problemis and provide them whatever details u have abt ur account. It will take them 1-5 business days to reply/solve ur problem and dont bother with the reply u get after u send them a mail its automated.
dusk bronze
ok tysm
topaz sky
@grizzled pumice I didnt really understand the sentence properly but correct me if I am wrong, I think u mean once u got the data collection thing from the red missions on top which give 30 prints at end. The ones u get from the missions u have to exchange them in prototype shop and check u select series 1 print.
I mean before that u need to use them in depot first something like that and then proto shop
and once u get the blueprints u need to go to depot and click on use and select the ship u want the blueprints for
elder vapor
he's trying to apply them for experience gain, not convert for BPs
dusk bronze
Can I not recover my account if I don't have my UID?
rose silo
What’s this menu that’s on my screen?
grizzled pumice
As written on them, can be used to add 10k exp towards PR series 1 Combat Data Collection missions. I cant use them as there is no option beside the ship as there was earlier to add Exp
(Please ping)
floral flame
@grizzled pumice click on combat collection for Izumo. There should be a lightning icon on the screen that lets you use those xp packs.
grizzled pumice
There is nothing
floral flame
That is.. Weird
And you're sure those days packs are in your storage? @grizzled pumice
grizzled pumice
Hmm, I think I had some but I can't see them in the storage, that may be the case sorry
scarlet panther
dawn apex
i thought im the only one who plays AL often get connection failed when using internet provider indihome. nvm then. hope my internet provider solved this
wintry mist
Help, my address is 123 Help
spring grotto
Try restarting your device and clearing the game cache. Also perhaps a file repair from the settings menu in game
heavy wigeon
Roger that
rocky heron
Hello, I've come to ask if there's a known solution to the game "desyncing" when it's left in the background. I would get notifications for completed commissions but upon entering the game, the timer on these would still show some value. Logging in and out resolves this issue but I'd like to know if there's an existing alternative. I've checked for Battery Optimization on my device and removed AL, and did the same for background activity restriction but to no avail
My device is a OnePlus 5 rubbing Android 10, if that matters
cosmic siren
Hello, over a year ago I played a lot in Azur lane and after that I stopped. And after some time I wanted to return, but I could not log into my account, and recently I found it in the list of players and I wanted to somehow restore it, transferring it to a new one tied to a face book (the old one was current through the Play Market). One good person responsible for the RU community suggested that you can create a new account and restore the old one to it. And also said to contact EN tech support. Account info: some of the most loaded were Belfast, Akagi and kaga, Warspite, PoW (Prince of Wales) z23 and there were cranes and girls from Fallen Wings. The nickname is now mkleLLIa, on the account that was lost - mkle. Server - sandy. There are also old screenshots of my account. If possible - consult on this issue and tell me if it will be possible to somehow restore the account. Sry about my english, im not to good on it ❤️
glossy topaz
hello, when i press the return button the exit pop up doesn show so i close the app by pressing the home button... 
spring grotto
@cosmic siren You will need to contact customer support to help recover your account
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for customer support
@glossy topaz Do you mean the buttons on your phone? If so, that was changed to not interact w/ the game menus
glossy topaz
@spring grotto ah ok, thanks
cosmic siren
@spring grotto , TY you o/
spring grotto
fair scroll
I know I can be the most hated person in chat for proclaiming my undying faith to Sandy and sometimes impersonating Akashi. However, that said, is it possible to have a system in the chat where you atleast know the reason why your muted? I mean I only managed to use the chatbox for only 20 mins before someone muted me for the second time, today and the third time in 3 days. Maybe I posted this complaint in the wrong place and for that, sorry.
verbal sun
Hey all so I just unlocked the shipyard for pr ships and the first time around it let me in but now I'm always stuck on this screen. I did the repair assets and still nothing. Can anyone help?
spring grotto
Hm...if you already repaired assets, try clearing the game cache and restarting the device to see if that can help. Tho if that doesn't work, the next would probably just be a reinstall as it seems like some kind of file issue maybe 
verbal sun
Okok. If I have my account linked to Facebook it won't get deleted right?
I whaled a bit and don't want to lose it
spring grotto
Yepp. As long as you had it linked to FB, Twitter, or Yostar, your account is fine
verbal sun
Thanks!
carmine hedge
Hi!
So on my phone I am having this issue where every time I start up Azur Lane it shows the credits and then it just stays blank with a tile design on both sides of my screen.
My phone is a moto g fast with Android 10.
I have tried reinstalling the app, clearing the cache and data and it also hasn't done anything.
spring grotto
Well there were issues before w/ Motorola tho that was usually just an issue w/ Android OS version. Can you check to see if there's any OS updates perhaps?
spring grotto
Hm....well just to rule out any kind of connection issue, can you try a different network connection and/or free VPN to see if it changes anything?
spring grotto
Darn. Okay. So it's definitely some kind of device issue then. But unfortunately I'm personally not too sure where it's coming from 
Especially since your Motorola device is fully updated. If you'd like, you can contact customer support w/ all your device information and the issue that's occurring and perhaps they can offer some backend insight to it. And as well, someone else who might have had this issue happen before can offer some support in this channel if they see it
carmine hedge
Yeah that's what I was thinking too, alright well, thank you for your time, have a nice day!
spring grotto
@fair scroll The report system is definitely known to be abused and has been noted down for feedback for the developers. As well as a way to know WHAT caused the reports and/or mutes
rotund bough
Umm... i just done update on play store, and then they said "nesesary data is lost preparing for downloading, after the download complete the game will start" i don't really remember but that what they said something of that sort (i read something about chache too)...
Soo i just have to wait? Or there is something i had to do?
spring grotto
Nope, just wait for the game to finish getting the files redownloaded and you're good
rotund bough
Is there anything that shows how many left, couse there is no notificaion... or what?
spring grotto
Hm...unfortunately I'm not sure as I haven't gone through the process myself. Has it still not restarted as of yet?
rotund bough
Nope
spring grotto
@rotund bough What is it showing to you exactly? Just a black screen?
@winter cliff Due to the recent app update+hotfix, there was a mess w/ the files that caused a lot of issues for players. So due to that, the game had to parse the game files and redownload a good chunk of them for some players
winter cliff
ah ic ty
rotund bough
After that message, there is the same background as the one in the shipyard, after the game came out by itself
spring grotto
So the game already closed itself down?
rotund bough
Yep
spring grotto
OH, gotcha. Go ahead and relaunch it then, it should be good to go. Sorry, I got confused there 
rotund bough
Nah, I think its only because my english is bad ... sorry
rotund bough
thanks, now the game behave somewhat normaly in this phone
minor phoenix
idk if this counts as technical or not but why is the hard mode for the event not 3x but the regular mode is?
maiden lynx
Help
minor phoenix
ok
severe hollow
elder vapor
is your dock full
copper grove
Sure
So whenever i try to battle, it just says not enough slots. Ive tried to clear the dock space but it still doesnt work
outer herald
What is your dock space at
If anything either burn your commons or retire your unwanted ships
Or you can just purchase dock expansions at the shop instead
@copper grove 
stoic wraith
Hiya, On August 6th when azurlane maintenance was over, I was excited to play the game, I immidietly open the app andI realised there's no downloading files happening in my screen, the game opened without the update but I can still play the new event, later in this morning August 9, I recieved a notice sayimg this
So I updated it
spring grotto
Due to the recent app update+hotfix, there was a mess w/ the files that caused a lot of issues for players. So due to that, the game had to parse the game files and redownload a good chunk of them for some players
Nothing to worry about
heady ridge
I deleted the App awhile ago for Space reasons, but i finally managed to reinstall it
I want to try and recover my old account. I know its still there cause when tried to make a new account with the the name of the old account, it siad it was taken
My In game Name Was
Kenchi
and I was still a beginner level player
I dont know what the Server was or is, and the same goes for UID.
sinful yoke
did you ever previously bind the account to twitter, yostar/email, facebook, or apple?
heady ridge
No. I didnt know about that fucntion, I just learned about it when I googled how to recover my account
The Binding thing that is
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
stoic wraith
Luckily my game play didn't get deleted, is my actions isnt cheating, am I gona get banned for what Idid
heady ridge
Thats how I came to be here. I went to Support, and the page advised I come here
For aid
spring grotto
You're not. That was just the game redownloading the files. No cheating or anything, you're fine
sinful yoke
we advise you to contact customer support now because the issue is out of our hands now we cant help you recover an unbound account we can only direct you to the people who can
heady ridge
Oh
Ok
Sorry to be a bother
Thanks
stoic wraith
Thank You So Much! thats a relief ❤️ hope you guys are doing well❤️
lime grail
I can't log into the server. everything is fine with my internet
pearl topaz
I am logged into the server, but im getting 3 errors that won't let me get into the game. I have checked to make sure the app is up to date on Google play store. However it shows it is version 5.0.310
I'm receiving error 15762, 15771 and 14840
outer herald
Did you try doing a data repair on the game
lime grail
yes, i try this. not working
outer herald
@lime grail that was for the guy above, but did you try on your cell data or even on a VPN
lime grail
my phone is currently being repaired, but I will try to install a VPN, thanks
pearl topaz
I cant get to the settings either. It gives the same errors
sinful yoke
try at the title screen in the top right corner
pearl topaz
Thats were I attempted it. I just deleted the whole app and re-download it.
sterile crest
I can't log into the server. everything is fine with my internet
@lime grail
I have endless loading too.
We were promised problems with the Internet before the presidential elections. We got them.
I'm from belarus ┐(￣～￣)┌
bold tinsel
Hello. On August 7 and yesterday I paid for gems and I didn't get them at all.
carmine hedge
Yeah I still keep getting checking for updates but it still doesn't do anything I have reset my phone and it is just the same thing checking for update I am using 4G and I have deleted the app and redownload after the update on the app store
gusty lodge
Call the Royal Navy Tech Support
sinful yoke
@carmine hedge try using a VPN or wifi
@bold tinsel if you havent already please contact customer support regarding your purchase issues and they will get the missing items sent over
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above
limpid zenith
B3 flagship, it gets stuck at 99.38% always when i'm playing form nox
hollow pendant
yo, what's happening??? the game is fine yesterday but today i need to redownload the data???
carmine hedge
Less tech support but i wasn't entirely sure which channel to post my question in.... Is any of azur lane (like main storyline) ever going offline play?... As i absolutely adore playing the game but hate having to put it down for months at a time when i join my ship for work (turns out wifi in the North Atlantic isn't the best 😂)... Many thanks in advance ^~^
worn minnow
I need help, I think something is wrong with my gacha, is there any way to fix this?
I think by mistake Prince of Wales was put as rate up, I did get one copy of her instead.
spring grotto
No, there's no issue. It's all just RNG about who you get
worn minnow
Are you sure there's no mistake? I pulled over 15 copies of other units 2/2.5% rated
spring grotto
Yepp. The ship you pull is just all based on RNG. Sometimes you'll get them easily and sometimes it'll take a lot of cubes
steel wedge
I need help, didnt get my pack, where shoild i send mail?
spring grotto
Do you mean the Lucky Bag?
steel wedge
no, a cheap one, 2.99
spring grotto
Okay. Try closing the game, waiting about 5-10 minutes or so, then logging back in to see if that corrects your pack for you and adds it to your account. If it does not, contact customer support w/ the following contact options:
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
steel wedge
Ok thanks
spring grotto
coarse root
Have problems with login,take much time
errant moss
Have a bug, I managed my fleet in the vanguard to be Exerter+ Doreshire+ Jamaica but when I press attack on the event map B3 of Jamaica Swiftsure is in my fleet for some reason, and the elite sirens in the map got wiped in 4 seconds, too fast
spring grotto
@coarse root Restart your device and network router. Or use a different network connection if possible to see if that helps. If it doesn't, use a free VPN to see if that solves it
@errant moss For the ships not being correct, that's just a desync. Restart your application and redo the fleet and it should ideally correct itself then. As for the Sirens, it really depends on your fleet composition, but it would really need evidence to show this happening.
errant moss
@spring grotto ok
@spring grotto I have 3 lv 100ships in the vanguard, does that explain it?
imma retry the stage and record it
spring grotto
Well it all depends on which ships, equipment, stats, etc. It's possible tho
errant moss
ok imma do that now
will record it
@spring grotto here you go
still one shot the thing
spring grotto
Yeah, the Siren is only in 50s for the level while your ships are around 100. So it's just a case of you being overleveled against that enemy
errant moss
ok thank you sir, i thought there a promblem with the game and Im risk being banned
spring grotto
Oh, no. You're all good
errant moss
thank you
mild fog
how can i fix the issue of constant network errors and disconnects and the only way i can play without constantly having those errors every 3 minutes is by using a vpn
i tried clearing the cache and resetting my wifi settings
fair scroll
The image posted below is my last message. And then I got muted. I dont think my last posts are justifications for being given the mute penalty. If the penalty is justified, then I will accept it. However, if its unjustified, I wish someone unmutes me. Being muted 3x in a space of 2 days is not an enjoyable experience.
mild fog
is there no fix? game is literally unplayable for me then
elfin jackal
is there anywhere i can go for help posting my video on twitter? my video looks fine on my computer but when i upload it the image is frozen and only audio plays
mild fog
i dont know why i keep on having the constant popup telling me theres a network error and even when i press the reconnect button it just kicks me to the title screen
only when i get a vpn based in canada there is little to no loading manjuu when i move around in menus
steep horizon
Hello, I seem to have a problem connecting to the game, is anyone experiencing the same issue?
steep horizon
Finally can connect to the game, but I have to use VPN, if the devs can fix this I'd be happy
sinful yoke
check pins
proven oak
Anyone else experiencing issues with the D-pad? Whenever I’m using it, it’ll fly back to its original position randomly as if I’m not touching it.
sinful yoke
@tepid urchin contact customer support regarding the purchase issues and missing item
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above
tepid urchin
Alright
winged crow
I just downloaded the game and can't start it
It just stays like this on Xiaomi redmi note 8 pro
slow torrent
sinful yoke
#gameplay-help @slow torrent
fair scroll
Its official. Ive now been muted for the fourth time in 2 days.
spring grotto
you will need to contact customer support and they'll explain the situation to you
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
brave hull
sorry but i am too young to understand...
spring grotto
You will need to email customer support at al.cs@yo-star.com if you would like to figure out why your account was frozen
pastel latch
mild fog
u probably need to play with a vpn idk
jolly robin
grizzled sable
what causes this error in the dorm?
spring grotto
Usually a type of desync from the game server. A restart of the application should ideally fix it
pulsar drum
So my game was giving me these messages when I went to try and construct monarch, I restarted my game twice, and on the second time I got the infinite loading screen as seen on the last picture
any knowledge on what this could be? i just unlocked being able to construct priority ships as well
tight vortex
My game wont load, just stuck on this screen, any idea how to get past it?
Left it on for 10 minutes and still stuck on it
sinful yoke
try switching from wifi to data (or vice versa) or use a VPN
tight vortex
Okay, will do thanks
vivid dust
Hello, can anyone tell me how to unbind google account from a server...I pressed yostar in the main screen and accidently created an account and cannot remove it.
(Am i chatting in the correct place?)
spring grotto
For yostar binds, you'll need to contact customer support for them to unbind it
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
vivid dust
Oh, thanks i'll contact them
spring grotto
verbal oxide
Hay I have a question can someone help me
sinful yoke
whats the question?
fading lark
How does one acquire this game on pc
sinful yoke
an emulator such as bluestacks
fading lark
Thx fam
bitter lichen
Hey I have a Problem
sinful yoke
whats the issue?
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above
bitter lichen
Well I sent it
I hope I don't lose anything
I also have my Facebook Account binded
keen folio
I submitted for the 200 gem give away but I haven't gotten it yet?
so I tried 2 more times and I still haven't gotten it
sinful yoke
it is not instant
keen folio
alright thanks a lot
full sequoia
what email can i email to ask for support for a double trade license purchase?
verbal oxide
I purchased 1400 gems and they haven’t showed up yet
sinful yoke
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
please contact CS with the above contact information 
@verbal oxide @full sequoia
craggy ferry
I recently got my account recovered but now when I attempt to sign in using the Twitter account button, I get the error 100112
craggy ferry
I've gotten back every account but the one I want
heavy gulch
Hi, is there a way to forcefully log out account on all devices?
sinful yoke
there is not sadly, you can contact customer support regarding account safety though if you have any concerns that someone may be in your account
heavy gulch
another question, if i have 2 devices logged with mail, if i change binded mail on one of them will it cause to logoff second?
oh nvm, i see it isn't possible to change email account
craggy ferry
How do I resolve the 100112 account binding error?
sinful yoke
please contact customer support regarding the error, it is due to merging binds
storm fjord
Can someone help me, the account was frozen but I have not reimbursed anything, I have not even made purchases in these months
worn minnow
how to delete my account?
Got fed up enough 400+ cubes no Howe, gacha rates are not as described
this game is a scam
spring grotto
@storm fjord No one here is able to help w/ that, sorry to say. Only customer support is able to
@worn minnow Accounts aren't able to be deleted; they'll always be in the game's server database.
wide siren
does anyone know how many cpu cores azur lane uses? or can theoretically use
surreal skiff
Is Azur Lane capable of being run while stored inside a micro SD card?
red jay
My account is linked to twitter, but twitter has been blocked. Can i regain access to my azur lane account?
spring grotto
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
you will need to contact customer support and be sure to let them know that your Twitter account is no longer useable
red jay
@spring grotto thank for this link
valid wing
azur lane suddenly wants me to download everything, is there a new update or did something get corrupted
spring grotto
There was an update a while ago that caused a lot of issues w/ files and so some players have to redownload most of the files as a result
spring grotto
Around late last week. And no, it's not just you
unfortunately you will just have to redownload them if the game found those faults and had to redownload
wet lark
I’m not sure if this is the right place to post this but I just received a divergent chessboard sub during the aurora noctis event
Is this normal?
spring grotto
It is, yes. the event drops some U-subs
wet lark
Ok I just wanted to know if I’ll get in Some trouble for getting an event sub outside of the event
Thank you
spring grotto
No problem
golden thunder
I keep getting reported constantly because of my name and it is not even offensive is there anyway to make the muting stop ? I have beend muted 4 times in 6 days already and im just posting emotes most of the time
carmine egret
a month ago i got Hyuuga outside the "Visitors dyed in red" event thingy
is that normal or paranormal btw?
spring grotto
@golden thunder There isn't, sorry to say. As the chat runs off an automatic report system so it auto mutes if enough reports are received
@carmine egret Yes, that's normal. She's added to the permanent build now
golden thunder
They really should rework the report mechanic then because it is ridiculous if you happen to trigger a part of the community you cant chat normaly, like why cant they just blacklist me ffs
carmine egret
that's a limited skin i guess
golden thunder
The fact that there is no way to appeal or that the same people can keep reporting you for no valid reason is beyond me
Can Yostar refund me the 300 gem then ?
Of course not
carmine egret
Can Yostar add ww1 ships to azur lane btw
like Dreadnought and König and whatsoever
spring grotto
If they can, it'd be up the developers. Unfortunately we have no way of knowing if they will though or say in it
golden thunder
Just found a FB of people organizing together to mute me, WTF
elder vapor
well, maybe you shouldn't be obviously antagonistic in a public arena?
golden thunder
Are you trying to justify their behavior now?
hallow umbra
I'm going to have to agree with Luna here
If people are this mad that someone doesn't like their favorite character, and will mass report and publically shame etc because of it
Then they have a problem
As they say
Is only game, why you heff to be mad?
sinful yoke
this is not a debate channel
unfortunately what happens on facebook is out of our hands
you can contact customer support to discuss options regarding this, but im personally not sure what they can do
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
@golden thunder their contact info is above
@elder vapor please, if you have nothing to say but a sarcastic comment or something not helpful, just dont say it, you have a history of this 
muted atlas
there's no number coins and oil when i open in memu play
sinful yoke
can you try an asset/file repair in ingame settings?
golden thunder
Thank you I will submit a report to them, i was trying to do it ingame and it dint work. Also sorry if it kinda derailed into a debate, I was just trying to explain myself as clearly as possible
muted atlas
already did. nothing change
sinful yoke
you may have to do a reinstall to fix it then unfortunately
muted atlas
i've already reinstall and reset data. still not change
muted atlas
there's nothing to fix that?
short venture
So I bought a pack of gems and my phone disconnected from my internet randomly and I was charged but did not receive the gems. Do I need to just email support?
strange linden
jolly geode
quick obsidian
Earlier I was about to receive a purple bulin from a weekly mission, then I lost connection and somehow the mission disappeared and a message came up saying "Failed to receive reward" or something like that, I didn't get my bulin and other rewards.
dull cloak
I can't login into the game. Since yesterday, it has been on the loading screen. My Internet connection is fine.
spring palm
I can't login into the game. Since yesterday, it has been on the loading screen. My Internet connection is fine.
@dull cloak
Just AL player here, btw.
Did you use free internet pass?
That also happen to me, when there is small update , no matter how small they are, even as low as 500kb ~ 20mb
Seem like my "free internet pass" ISP
Only allow data from "AL server", but never from "AL update server"
(i'm cheap skk who rely on my goverment covid free 1gb daily internet pass)
So, if you're using "basic internet" or "free internet pass" like me,
Try to buy cheap internet pass to test it,
Wait for 5 min before open the app, for your ISP to reset your "internet pass" into premium.
But, If you already use premium internet that you bought recently,
Im sorry that i cant help it
junior moth
Why my azur lane notification won't show up unless I open direct from the game?
I check all my notification from phone and azur lane is all set properbly
dull cloak
Yes, I do use premium Internet. But it's still not working. I tried using WiFi as well, but I can't get past the loading page.
junior moth
maybe try VPN
dense cave
junior moth
maybe try restart ?
turbid blaze
Help my game is always force closing
And also stuck in the login page, the IOS device only that has problem but android works just fine
spring grotto
You need to update your iOS to the latest version (13 and up). And if it's an iPhone 6 or older, AL isn't supported on it anymore
elder vapor
Possibly, as beta releases tend to not work with live versions of games
turbid blaze
But I have been playing it for 2 week and never had issues with it before also The beta has been installed for total a month
mystic sable
Hey, not a technical issue but ye... it’s „Eigener Raum“, „Ein eigener Raum“, „Im eigenen Raum“, „Ihr eigener Raum“ or „eigenen Raum haben“ etc. - just „Eigenen Raum“ sounds weird.
flint schooner
Game freeze at this moment . memories/Swept Away in the Moment/Other Ways to Have Fun. When u-47 shoud be in her party dress
slow tinsel
Does anyone have an issue with no sound in their game
rain sierra
What is this error?
harsh tusk
Hey, I got the achievement for aquiring Vampire, but she won't show up in my dock?
spring grotto
@rain sierra Log into your bind option (Fb, Twitter, or Yostar) from the title screen there and it should fix the issue
@harsh tusk Did you get Vampire from building or did you just get her skin from the event?
harsh tusk
Oh, that makes sense. I thought you got got the ship itself. My bad
reef sigil
Ok so I need some help I binded the account from the log in interface and I lost my account I used on the phone because I didn't bind it from the settings
I tried then to bind Facebook and after log in but in no prevail as it made me create a new account
Then I tried unbinding facebook but i think it's broken so I tried unistalling and reinstalling the app but still it's binded to fb and made me create a new account
There are some grammatical errors (sorry)
I ain't remember nor have the uid in a screen shot as I thought it wasn't important
cobalt snow
Just clarifying, you do not have access at all to your original account?
reef sigil
Nope
cobalt snow
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
reef sigil
I dm there?
cobalt snow
No, you use the link and click on the contact us button
Or email them
Contact support via the above with as much details as you have (put unknown or similar for what you don't know) and they can try to help you.
cobalt snow
make sure to have the address correct, if you did it correctly they will give you an automated email message.
Try to add any info that you have that the automated message asks for by replying to it, but if you don't have anything new to say please wait for a customer support response
They operate in CN hours and it can take up to a business week for a response, so please be patient.
reef sigil
It's ok I just want my account I can wait
Hopefully they will find it...
I didn't know how to bind or that I needed the uid
Thank you for the help
celest ore
So my friend stopped playing because the Twitter account his account was linked to was banned and he is unable to login
He is account still exists it's on my friends list, we just don't know his UID to get it back
cobalt snow
Have your friend contact customer support via the above as I stated above, they can try to work with the info that you have for recovery.
celest ore
Alright thanks
elfin thicket
I purchased gems but didn’t receive it.
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sick bramble
So I updated my Samsung A50 from a February build to the latest one and now Azur Lane won't work
I get to the main menu screen but there's only Hermione Howe and Eagle plus a slightly translucent white rectangle, what do I do here?
slow tinsel
I’ve got my sound turned up and I still don’t have any sound 😞😞
Anyone have any troubleshooting tips
spring grotto
Well some general, simple tips would be to make sure your sounds are turned up in the settings menu in game. And if you're on iOS, make sure your device isn't in silent mode
slow tinsel
Oh
Well Now I feel dumb
I had my silent mode on
Okay that’s strudel where all good now
spring grotto
Good to hear
slow tinsel
Thanks
spring grotto
@sick bramble Hm....could be a form of corrupted files? If you're still having the issue, try restarting your device and clearing the game cache just to try it out and see if that helps. If that doesn't work, you could try another fresh install to see if that changes anything
sick bramble
Will clearing the game cache reset all my data?
spring grotto
No it will not
sick bramble
I'm can't remember if I had bound my account so I'm cautious
Ah okay I'll try and see if it works
I tried clearing the cache and sadly it doesn't work
Here's a screenshot of the login/main menu if it helps
spring grotto
Yeah, unfortunately it does seem like some kind of file error. You could try just restarting your device a couple of times to see if that could randomly fix it (as it has before in the past for some errors). But it's not a guarantee. The last resort could be a reinstall if you'd like to try that route. Though if you don't have your account bound, you will end up needing to contact customer support to retrieve your account once you get the game properly running
sick bramble
Ah what a shame, I hope I had bound my account. If I have not bound it, what will I need to do with customer support?
spring grotto
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
just contact them and let them know that you need help recovering your account while providing your account information
And they'll help you get it
sick bramble
What account information do I need?
spring grotto
Such as in game name, server you played on, UID if you have it, commander lvl if you happen to have an estimate of what it was
sick bramble
Oh okay many thanks for the help!
spring grotto
No problem
verbal crow
hello tech support team , no maint this week ??
spring grotto
There is maintenance https://twitter.com/AzurLane_EN/status/1293079705768271872
verbal crow
for how long ? ..
spring grotto
We don't know yet. We have to wait for patch notes to come out while will be after the livestream that's in 1.5 hours
verbal crow
oh , okay... thanks..
spring grotto
No problem
elder vapor
kinda annoying that the notes only come out 4 hours before server goes down
when we normally have them well in advance
analog bone
For the Azur Lane Highlight twitter post, does it have to be a video? 
sinful yoke
yes
analog bone
Ok thanks
tardy seal
Hello, I think I may have a problem.
I would appreciate if someone can clear my doubts and/or giving me any advice
Yesterday someone asked me about my collection percentage on a public irc channel and I answered with a screenshot, I made the mistake of posting an unblurred screenshot instead of the edited version, now a bunch of people know my uid, commander level and ign, is there a chance that my account could be compromised?
Sorry if this wasnt' the right place to ask this question
sinful yoke
no there is not, when staff are asked to recover an account/remove binds, they must ask for additional information to prove the ownership of your account such as when did you make your account, your first oath, who can you recall in your fleets etc
as long as you dont give away tons of information about whats within your account, it should be fine
tardy seal
Thank you very much for the answer
sinful yoke
also if you have any purchases thats also information they ask for
tardy seal
I have access to all my transaction id purchases from google pay (user activity page)
I guess I can relax a little, but still I'll try to be more careful from now on
vapid lotus
Anybody know how I can join a screen share
sinful yoke
you need to enter the waiting room
hollow ermine
Hello, why's there a clear cache option at the start of the loading screen?
And right now, it's downloading to 1/2265, do I have to log in my bind account when it's finished?
sinful yoke
no, it should automatically log you in
hollow ermine
Are all these posted at #game-news ? If not, may I know what this is?
sudden barn
Hello everyone, i bought a new phone a couple of days ago, and unfortunately, im experiencing the infamous black screen after logo issue. Ive already read up on the issue and tried all the suggested fixes, such as:
Clearing cache
Reinstalling the game
Downloading from other sources
Unfortunately nothing has worked, i keep getting the same glitch :( phone is a xiaomi redmi note 8 pro. Anything else i can try?
sinful yoke
@hollow ermine what exactly do you mean by “these”? the files?
@sudden barn try using a different internet connection or a VPN
sudden barn
I've tried both yesterday, sadly still the same issue 😦
I tried on 4G instead of Wifi, and I've tried the dashlane VPN, sadly it's still the same on both
I also tried switching to the google DNS
cosmic dock
Since you said it's a new device, is there an update that you might have missed?
sudden barn
also a no, first thing I always do with new devices is updating to the newest version ^.^;
cosmic dock
Have you tried downloading the game on an emulator using the same internet/ vpn connections? if you try that, it might help identify if its your device, or your router/ provider blocking something.
sudden barn
It's definitely a device issue, I have the game on bluestacks, it's working just fine there
sinful yoke
generally it is a file issue (device side)or a connection issue
you have restarted your device?
sudden barn
I have prior, haven't tried it again since reinstalling though... give me a min, i'll try again
Seems to sadly still be the case, still the same screen
cosmic dock
Maybe Kawa, or someone can help with this bit, but have you tried fully deleting the game by the files itself, and not the uninstall button? there might be some files being left behind that are conflicting? i'm not sure how to go about that bit personally.
hallow parrot
that's a bizzare cases
frank crypt
Hi is there a maintenance announcement this time? Like the specifics of what we get and how long the maintenance is?
wicked hill
Is this known?
sudden barn
definitely a bizarre case, I'm trying @cosmic dock 's suggestion atm, but if that doesn't work, I guess I'll have to wait till there's an update
I've had issues with the steam app prior as well, but it suddenly started working after an app update
cosmic dock
worst case, your device just isnt compatable. hopefully that isnt the issue.
sinful yoke
@wicked hill try signing out of your google play account and sign back in
cosmic dock
no patch notes yet. it doesnt seem to be a major maint, but we'll have to wait and see at or near maint start time
wicked hill
Okay
sudden barn
I do very much doubt that it's incompatible, I've had worse performing phones, with less capable hardware and older versions of android, and it ran the game just fine
sinful yoke
your device is fine its just some device issue not being happy with azur lane
in the event nothing works, you can contact customer support
sudden barn
but yeah still the same sadly
grand totem
Hey peeps, trying to get back in the game and i had my old account linked tk facebook but when i started again there is nothing...is there a way to get it back?
frank crypt
Just a reminder you can always use emulators if only as a temporary substitute
sinful yoke
@grand totem are you logging into the server you usually log into?
they have stated before that they have the game on bluestacks
sudden barn
yea, works just fine on there, I usually play on bluestacks but it'll be nice to be able to play on the way to work as well (since I travel by bus) x3
could just play on my tablet till it works
grand totem
Hm i think so, really cant remember and it asked me to link it again so i thought it was to put the old facebook one... did i mess up?
sinful yoke
try logging into all servers
sinful yoke
binding method is the same as login method, just on different screens
grand totem
Oh cool
sudden barn
ah well, i guess I'll just wait till there's an update to the app, and pray that it works then
hollow ermine
Yes, from the main screen. @sinful yoke
sinful yoke
it is from the previous update
proud minnow
Can I play on the same account with multiple devices?
elder vapor
Yes
proud minnow
Thanks
placid edge
Has anyone had the gems from the Twitter video yet?
brave bone
@placid edge nope, probably will give out when 2nd anniversary event ends
placid edge
Hmmm
vapid valley
Hello, I like to know if patch update was finished on Sandy SRV ? I amsking because there is no anouncment on Twitter / Discord.
spring grotto
Announcement will always be a bit behind
If you're able to log in tho, it usually means the server is up
vapid valley
No, It is not good enough for me - I play this game for 2 years I am fully aware what can happend when patch went wrong. So I am waiting untill oficjal anoucment is made regarding server fully updated.
spring grotto
@vapid valley Okay. You're free to wait till the announcement then
@dark totem Not a bug, no new lines for it
dark totem
What a letdown...
hoary moss
Eh sorry false alarm
topaz sky
I am assuming we are gonna have a hot fix for the Chinese language soon?
topaz sky
Just wait for a hotfix
sharp tusk
my chinese ain't that good
worthy wagon
Hi, I just logged on for the 2nd anniversary and I believe there is a problem with my account.
The note that pops up that says how long we've been playing, when we started etc is completely wrong, I started playing at launch but it believes that I've only been playing for 35 days.
Also I'm missing some stuff like the 1st anniversary style stuff.
urban oasis
I just got memory #38 for aurora noctis "scarpa flow" and it was all in chinese?
proven kindle
dont know if this isthe right chat
dire vine
how do i join a guild? i cant never join one
proven kindle
but i have bought gemslike half hour ago but still dont receive them
spring grotto
@proven kindle contact customer support and theyll get your items for you
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
proven kindle
ty
spring grotto
@dire vine well, you just find a guild and apply for it. If it's full, you'll just have to keep trying to get one that's open
native trellis
does it usually happen that the game says " u lost all data" and i have to re-download ?
spring grotto
It can happen at times if the game detects some errors
native trellis
i see.
dusk haven
hello
i have purchased the 600 gems
and the 30 days contract
but for some reasom only the 30 days contract come through
even tho it alr charged me money for both
spring grotto
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
please contact customer support w/ your information and theyll get your items for you
muted ore
Hello does the l2d live work on a huawei p30? Because I cant find the option to enable it
minor sage
its not an l2d
dusk haven
thank you i will now be waiting
cosmic dirge
dont wanna keep asking, but hopefully someone can give me a response
when do we get 200 gems for the posting of videos on social media for 2nd anniversary
carmine hedge
Hi, it's not yet translated
Can this be addressed? I'm playing on EN and this showed up
craggy olive
Is there a way to get my UID without accessing my account because I need my log in info and I'm emailing AL support to recover my account
I need it asap so a response would be nice
elder vapor
@carmine hedge #known-bugs
jaunty nacelle
same problem here, the event story is not in english
spring grotto
Yes, it affects everyone
unkempt socket
after update, can't enter the game: "Unknown error:-1"
spring grotto
For that error, simply relog into your bind option from the title screen of the game
unkempt socket
Thanks
spring grotto
No problem
valid oracle
hardy bane
Can you delete your account on azur lane?
spring grotto
You cannot
hardy bane
So if you have 2 accounts, one on different servers, you cant delete one of them?
spring grotto
You cannot, sorry to say. Account will always stay on the server that they're created on
hardy bane
Oh.
rain creek
Hey there! If I want to change the account that I use for binding my data (in this case from Twitter to Yostar account) without any data loss, do I simply need to disconnect Twitter in the games menu and then directly click on "Bind Yostar Account"?
spring grotto
You will just need to bind to Yostar in the settings menu in game. Then after binding to Yostar, click on the option to unbind your Twitter account
rain creek
Alright, I will try that! Thank you! ^^
spring grotto
lost oak
Hello, may I get some help here? Whenever I enter the game, I only get to the title screen, stuck with the words loading, unable to login.
What can I do?
delicate quartz
trying to update my game but get this error
ancient epoch
Update stops here
earnest locust
Keeps stopping here
ancient epoch
lost oak
Alright, what's going on? I completely reinstalled and am still getting stuck on loading screen.
frank bluff
i send a mail to azur lane support team , i got a automatic response mail who tell me to explain my situation (wich i already done in the original mail bruh) do i need to answer the mail again or what ?
carmine hedge
Hi. So before buying Independence's party dress skin, I noticed it was priced at 800 gems instead of the usual 780 gems for a non-L2D skin of her rarity. That's when I noticed that it had an animated background option with fireworks. Bought the skin but now I can't find a way to set her as a secretary and use her animated background. Setting secretary background to on uses her non animated background. Setting it to off just shows the base. Previewing the skin again in the shop, I can choose the fireworks background.
Same issue with Indy's party dress.
frozen ocean
Hello, I was playing B3 today and I unlocked the 3rd last cutscene from the event. It was in a different language, and i couldn't understand it. I played B3 again and i unlocked the second last cutscene, again in the different language. I played B3 again and unlocked the last scene, same thing. I have not unlocked D2 or D3. In my memories, the last 3 cutscenes unlocked are in that language, while the other ones are in english. I dont know what went wrong nor if this is the right place to ask for help, but thank you for your time in reading this either way.
junior moth
How to use this?? I can't press anything in UID box at all
I am sure that I did not sent anything , at first I just press something then just like this
Come out like this*
sinful yoke
that is YOUR UID, if you read the text above, it tells you what the sent button means
for more information regarding the event you can press the ❔ in the bottom left corner there
outer herald
Ah yes, this event again
junior moth
I read ?. But still don't understand much of it, am I supposed to wait for next daily refresh ?
I mean by 12am*
sinful yoke
@carmine hedge https://imgur.com/a/I7hqOkM please try this
carmine hedge
@sinful yoke thanks a lot! 👍 💯
sinful yoke
@junior moth to progress in points, the new/returning commander has to also finish their missions
junior moth
AHH I see ,thanks
bleak wagon
hello I didn't seem to bind my account to any social media before i quit the game for a while, now im trying to log back in and cant seem to access the account I was using previously, is there any way to recover the account at this point?
sinful yoke
yes there is, do you have you UID by chance?
craggy olive
I guess my question wasn't answered sadge
bleak wagon
UID?
craggy olive
Yep
sinful yoke
its a long string of numbers
craggy olive
I cant get into my account so I need to get it
I know what it is
I need it to send to yostar for account recovery
sinful yoke
@craggy olive it would be nice if you could resend it, but I scrolled up anyways, no there is not a way to get your UID without being inside the account (unless you have screenshots of it or sent it elsewhere)
you do not need your UID for account recovery
bleak wagon
unfortunately i dont have that
craggy olive
Ok
sinful yoke
just your username and a good idea of your server
craggy olive
I sent them my username, my server, and my level
sinful yoke
@bleak wagon please contact customer support then and they will help you get your account back
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
craggy olive
I'm just waiting on the email back
bleak wagon
okay thank you!
sinful yoke
their contact info is above by Z23
open wind
hey guys, i bought gems and the payment went through like 4 hours ago, but they're still not showing up on my acc
frozen ocean
Hello, so i read back and i see the issue i had is a known bug that will be adressed, and Im sorry for not reading sooner, but is it part of the bug that i unlocked those scenes playing b3 without having d2 or d3 unlocked?
spring grotto
No, it's not a bug. You're able to get the cutscenes just by completely B3
pale copper
Is there any way to transfer an account from one region to another? My friend needs help and he wouldn't mind paying some gems to have his account transferred to my server?
frozen ocean
Oooooo okay thank you for that. I thought I had to finish d2 and d3 to get the cutscenes. Thank you for your patience and help!
elder vapor
@pale copper no, server transfers are not a thing; especially between jp/cn/en
carmine pine
so i'm having an issue where everytime I try to log in, i get an error that says "Unknown Error:-1" it does this everytime i tap to log into the game.
spring grotto
You need to log into your bind option from the main screen of the game and it should fix that error
carmine pine
that worked, thanks for the quick response
spring laurel
hey idk if this belongs here bc it's more of an emulator thing but I saw the ldplayer malware/crypto miner thing, is that present on LDplayer 4? And if so how would I go about cleanly uninstalling it?
unique slate
So I got a new phone and reinstalled Azur Lane (just getting back into it) and I tried using the login methods but I can't seem to find my account (Avrora server btw)
Anyone able to help me with this?
severe rune
some friends and I are getting back into the game but I cant seem to find my old account can someone help plz?
unique slate
^basically me lol
left girder
So I was saving the summer invitation item, but for some reason the item disappeared and I got a enterprise gift (I don't know if I can resolve this here)
sinful yoke
@severe rune did you previously bind the account to yostar, twitter, or facebook?
@unique slate do you have your UID per chance?
unique slate
I can try to find it or recall
severe rune
I dont remember I believe facebook but I guess I signed into the wrong acc and I cant switch
unique slate
@sinful yoke can I DM it to you?
sinful yoke
yes you can
@left girder it sounds like you accidentally used the item to redeem enterprise
unique slate
sent it
sinful yoke
@severe rune first off can you try logging into all servers just to make sure?
unique slate
wouldn't it tell you if a character was on the other servers?
sinful yoke
not until you login, which is a point made in pinned messages login/binding information
severe rune
would I have to replay the intro mission if I was logged into my old acc?
or do I have to play through that and see?
sinful yoke
@unique slate the system says you do not have any bind for your account so please contact customer support and they will help you recover it
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above
@severe rune if its the server your account is on, it should ignore the tutorial and bring you right to the home page for your account
left girder
@left girder it sounds like you accidentally used the item to redeem enterprise
@sinful yoke I thought about it, but I don't remember using it, so I think it can't be helped
severe rune
I tried the other servers and my account did not pop up
sinful yoke
please contact customer support then, since you dont know your UID just tell them you dont have it be sure to give them your username and any other factors like what server you recall being on and an estimate as to when you started the game
if you have a bind on the account they will let you know, if theres no binds, they will help you recover it
severe rune
okay thanks
buoyant herald
Will everyone who sent tweet or post at twitter/fb get 200 gems?
also when will those gems be? Ping me with anwser
spring grotto
It happens at times to some players. You just need to restart the application
spring grotto
Yepp
gilded mirage
arigato shkikkan
snow wraith
Does the E-mail that we send to customer support need any format to follow?
carmine hedge
Hello, I need unbind my email, can someone help me?
spring grotto
@snow wraith There isn't any particular format. Just provide all the information and make it readable
@carmine hedge If you mean for Yostar binds, you'll need to contact customer support
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact info in case you need it
sick rampart
Been getting these loading messages a lot these past few days of playing. My internet is fine so not sure whats up.
fickle zinc
Salutations, I wanted to ask if it's possible to unbind my account from a phone. Specifically my Yostar Account.
proven meadow
sinful yoke
@fickle zinc to unbind a yostar account you must contact customer support
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above
fickle zinc
I just did thank you.
proven meadow
Good Mornig, the skin name is a bit strange.
I think "Eigener Raum" would be better, cause "Eigenen Raum" seems a bit out of context.
"Eigenen Raum" you would use when you wanna say e.g. "I have a room for myself." it's in my opinion bad grammar. 😋
But the Skin name is a bit strange anyway for me. :D
sinful yoke
it has been brought up before 
proven meadow
@sinful yoke oh, okay. 👍
hardy bane
Is there a other way to bind your account rather then binding it to facebook/twitter?
sinful yoke
yes, yostar account system uses your email
hardy bane
Oh. How can I bind it to a yostar account?
sinful yoke
check pins make sure to bind in settings
buoyant herald
Will everyone who sent tweet or post at twitter/fb get 200 gems?
also when will those gems be?
weary dock
sinful yoke
you will need to reinstall
sand goblet
Can't get in for some reason?
Did something happen?
I log in 3 more times and this pop ouut
Never mind I'm gonna reinstall it again
sinful yoke
you need to relogin to your bind
vale laurel
Hi #tech-support , I need your help
When I was trying to rename "Z23 (Retrofit)" as "Nimi (Retrofit)", the game popped up "Contains blocked word".
elder vapor
Can’t use () in naming
proven loom
By the way, what exactly does the current available but seemingly not mandatory update in the AppStore/PlayStore? I heard it broke something on iOS regarding the help functionality?
nocturne stag
not sure if i should ask here, but which emulator is the best to run AL on?
inner totem
uhm if i have account issues i have to report on website ?
obsidian willow
Need help! I can't restore my account.
tame nimbus
Hello i would like to unbind and bind my yoshtar account to a different email
limpid drum
Weird question but is there a way to find out when a skin was bought?
spring grotto
@obsidian willow Did you have it bound to FB, Twitter, or Yostar?
@tame nimbus You will need to contact customer support for them to change your Yostar bind
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
@limpid drum There is not, sorry to say. If the skin is still for sale in the store, you can check in the store for "Purchased" though
limpid drum
My concern is in regards to a skin that I seem to have gotten for free
spring grotto
Which skin exactly?
limpid drum
Georgias
tame nimbus
@spring grotto i searched about contacting customer support and it told me to contact the support via discord ? im confused
spring grotto
@limpid drum Hm...well if you quite sure you didn't spend gems for it, you can contact customer support and see if there's any investigation they can do. But I personally have never heard of such a thing before
@tame nimbus Unfortunately that text is a bit outdated. For now, the contact options are either via email or through the helpshift website
obsidian willow
I have Yostar account.
limpid drum
Thanks I will do that. Dont want to get banned for something I was planning on purchasing...
spring grotto
Okay, if you had it bound to Yostar, please do log into the Yostar bind function from the title screen of the game (be sure to use the same email in case you have multiple ones), and after you get the successful login prompt from that, choose the server that you previously played on as your account stays on that server that it was created on (such as Amagi, Washington, etc). If you're not sure which one it was, just try fully logging into all of them
obsidian willow
Server Lexington, nickname Yoshick, 64lvl
spring grotto
Okay, just follow the steps in my above message and try logging into Lexington
obsidian willow
I try it. I forgot password. Play game 3 months ago. They sent me a code by mail, the game started over again. I donated.