If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
#tech-support
carmine hedge
sinful yoke
@weak token 
their contact info is above
weak token
Oh Thank you
tame mantle
So I am trying to unbind my Yostar/facebook from the account my phone since I started playing on my tablet and got further than that one and would like to make that account permanent and subsequently bound, not the one currently bound. How do I or can I even do that?
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
zenith forge
To unbind facebook/twitter, you need to have more than 1 bind to unbind the others manually for security reasons.
tame mantle
so if i wanted to unbind the yostar and bind it to my other acct are you saying i need to bind, say, my twitter to the one that has nothing bound or are you saying i need something bound on the account i'm removing the yostar bind from
or are you saying i need twitter and facebook to unbind the opposite
like i need twitter to unbind facebook
zenith forge
^ exactly, because "special" for Yostar email bound, you can't unbind it manually even though your facebook/twitter bounded.
wait that's not exactly
sinful yoke
or you can just contact support to merge the bind onto the other account
tame mantle
how do i identify the account with no binds
sinful yoke
username, server, UID
tame mantle
bet
sinful yoke
make sure to specify which account you want the binds removed on or merged to
tame mantle
I'll open a ticket or whatever then, thanks so much for the help!
magic nexus
I've gone for 2 days now with Tactical Training daily challenge and Meowfficer daily free box not resetting. Wasn't sure yesterday morning, but just logged in for the first time since midnight reset to get both and neither have reset.
I believe this is a new problem after yesterday's patch.
OK, disregard. I fully closed the app again and restarted and now its fixed?
lucid pulsar
I started playing this game in jp ver, and after a year i tried to play again, but im having difficulty coz i have forgot what does what coz i dont understand japanese. But i also dont want to start with new acc at global ver, i know this may sound selfish, bust is there a way to change the language of the game or any other way?
sinful yoke
there isnt a way, do you recall binding the account
sinful yoke
if you need to login, you just press the twitter tab on the left side of the title screen
the difficult part will be finding out what server you are on 
lucid pulsar
Umm
Actually
I already have access to the acc
Its just that im having trouble with the language hehe
carmine hedge
bruh
crude laurel
Help... 5x try , restart phone , clear cache , VPN , doesn't work
cosmic dock
@crude laurel if youre still at that menu, try this. https://www.youtube.com/watch?v=Wi11QDE7ewg
crude laurel
Ouhh actually my problem is connection (invinite manjuu loop) , sorry for misunderstanding hehe. Btw i'm already slove my problems, and thanks for the tips :)
cosmic dock
Ah, sorry for the wrong help, but im glad the issue is resolved 🙂
marsh kernel
How do you get training points?
Does any1 know?
Its for like the current event
Something about using belfast vampire and some others?
terse ether
Assuming this will work the same way as previous events, you'll collect the actuall trainingpoint in the 2nd. phase of the event. First way is by fully limitbreaking the new ships. the other is to complete missions which will require the usage of specific ships (the ones listed in the screenshot). That's why during this phase 1, you get bonus xp when using them, so that you can get them ready for the main event. The trainingpoint are used to unlock a portrait frame.
sacred crane
Google Play wont accept my payment saying i have insufficient funds
my balance is more than the price
pls help
cosmic dock
did you take into account tax? might bring the total to more than your balance?
remote grove
hi, if i manually download the .obb files and replace the outdated one on my phone, will I lose my account?
I'm trying to patch it after a while of not playing, I keep getting the "Failed to update file :[4]. Try again?" code
twin hamlet
is there a way to replay acquisition animation for ships?
remote grove
I found an email that had a verification code sent to it from yostar
twin hamlet
oh sorry for interruption
remote grove
ohboy
internal shared storage/android/obb
its 2+GB so I assume its the right one?
@twin hamlet no worries
twin hamlet
remote grove
diff phone types?
lemme type it out
/storage/emulated/0/Android/obb/com.YostarEN.Azurlane/main.5018.com.YoStarEN.AzurLane.obb
no bueno
elder hedge
how do i navigate this?
worldly gate
A couple of days I bought gems in Azur Lane, but it charged me two times, is there any way I can solve this problem?
velvet hare
Help azur keeps closing instantly upon opening
elder vapor
@velvet hare update your OS
elder vapor
The loophole is you playing on the outdated OS for so long
velvet hare
sharp summit
Anyone has random freezing of the game? Sometimes it freezes when I'm at the dorms or made a move on the tiles. The game becomes unresponsive. Then when I go to the home screen, the audio of the game still plays until it is cleared from recents
My SoC: Exynos 7870
Android Version: OneUI 2.0 (Android 10)
sinful yoke
try a file repair in in game settings (or the gear icon on the title screen) @sharp summit
eager burrow
Is this normal or is it broken?
spring grotto
How so exactly?
eager burrow
Well I'm able to do azuma and it says I have 200 and not 900+
Nevermind it seems to have fixed itself
sinful yoke
How to bind and login to an account: https://imgur.com/a/lgXYNAU
TWITTER notice: If the sign in button is greyed out, scroll the text down a bit and the button will be clickable.
How Yostar Accounts Work:
- Input the email you want to bind your account with/login with
- Press "Generate" to send a code to your email
- Input the code that was sent to your email
- Now your account is bound to YAS/You have logged in
wanton cedar
I redownloaded the game after I stopped playing a year ago, I think I used Facebook to bind my account is there anyway to get it back?
ebon flame
login to facebook at thr main menu
sinful yoke
check the message above yours
obsidian hare
Hello, it's not exactly a tech support question but I didn't know where else to ask.
I have a discord server for Latin American players and would like to have it featured in the international port. What should I do?
wanton cedar
I tried using Facebook on the left hand side when you start the game but it doesn’t give me the account I had, it starts off as a brand new one. I checked Facebook and it shows the is for the old one so idk what to do
sinful yoke
did you check the steps
cause it seems you missed step 2 and 3 
check them out, in the image posted above
wanton cedar
Yeah I did steps 2&3 but still gives me a brand new account, might have to start over
sinful yoke
can you try logging into all servers just incase its in one of them? @wanton cedar
wanton cedar
Yeah that worked for me, thanks for all the help!!
abstract flume
For some reason the first one isn’t unlocked. Is this a glitch or is it supposed to be like that?
sharp summit
try a file repair in in game settings (or the gear icon on the title screen) @sharp summit
@sinful yoke
Tried that it says no exception and the game still randomly freezes Even after reinstall. It's definitely not lag because I still have alot of free RAM, low cpu/GPU usage
It's funny how the sound of the game is still playing while im using Discord until I clear it from recents
sharp summit
idk if this could be useful. It's a logcat of the game until it freezes
twilit cove
Hi there. I've bought trade license but it wasn`t delivered to my account even tho i was charged for this purchase (received mail from google about charge, have note about it in google play and mail from my bank, etc). Where should i write more details about my issue?
spring anvil
Hey guys, I stopped playing for a long time, I want to get back to the game however the game always crash as soon as I open it, the same thing is also happening with Arknights does anyone know how to fix?
I have tried reinstalling, restarting and force restarting
spring grotto
If you're on iOS, try updating to the newest version of iOS
rugged lake
Hey, I bought the New Commander Support Pack III yesterday but still haven't received it ingame. Apple store shows the purchase and the money is gone. Where can I get help concerning this issue?
spring grotto
Did you check your in game mail?
rugged lake
yes, nothing there unfortunately
spring grotto
Okay. Please do contact customer support and theyll get it looked into for ya
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
restive tapir
I tried to log into my Azur Lane account but I forgot the password linked to my Facebook account + linked accounts to that facebook account as it is 4 to 5 years old and havent used in a long while.
I remember most of my entire accounts contents + server although it's just accessing my account
Is there anyway I can regain access to my account?
I have made an ingame purchase a few months ago will that also help in recovering my account?
mossy oak
Can you guys please make Azur Lane accessable to some countries? It's kinda hassle to use VPN all the time. I am from Bangladesh and I literally have to turn VPN everytime I use Azur Lane or want to download it in my other phones.
elder patio
Game says: Unable to retrieve latest version info. Please check your Internet connection. But its all good with my internet. Reinstall the game didnt help. What to do?
elder patio
In some hours everything was ok
uncut hatch
yea ive got the same problem
sinful yoke
this is #tech-support if you want discussion go to #off-topic or #al-general
dense raven
I have had a problem with BP purchased from the Prototype shop. I purchased 20 Weapons Series 1 BP's and then converted them, however the converted BP's just disappeared.
void lodge
who should I contact if I want to unbind my account?
sinful yoke
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
@void lodge the above contacts
void lodge
thanks
glossy hull
When the game server close will we be able to keep ourship girl? It is possible for you guys to somewhat make some adjustment to game to allow it to run with out internet?
fathom fiber
how to reset second passcode please
sinful yoke
contact customer support, their contact info is posted above by Z23
@glossy hull the game needs to be online in order to run events and other features that must connect to the servers
glossy hull
@sinful yoke i mean after you close the game.The game will be close someday right? Does the shipgirls that we got truely mine forever or i just merely lend it from you? If you close the game one day the all of mine waifu gone forever?
steel atlas
no announcements or ETA has been made if the game will shut down
glossy hull
Well all of this game must end one day or anather right? My question is does my shipgirls completely mine forever or they will be taken away from me one day when the game close.
glossy hull
Guys?
zenith forge
@glossy hull I believe your question is not related to #tech-support , please don't clutter the channel.
if you want to discuss such topics, kindly go to #al-general
glossy hull
Well i am asking about the game potential to make the game run with out internet after the game close.Well isn't tech support question? Anyway maybe that sound more like a bit more policy to me.So do you have policy discussiom channal or if i go to general will people from official come to answer me in the chat?
glossy hull
So if the game close all of my ship goneforever? So i am merely lend the ship for xxx period of time???
glossy hull
Well like there are many possibly reason maybe the game popularity drop after other game come out.Maybe the game did not get enough money to maintain server.Maybe resource might get divert to make azur lane 2?
Anyway that happen will we be able to keep ourship or they will be gone forever if that happen?
jolly sierra
Just take screenshots and download the audio files then 
because thats what ur waifus are, jpegs and mp3s.
cobalt canopy
My iphone 6 cant open the apps plss help
glossy hull
Well yeah....... Also are you from official ?
jolly sierra
official what?
zenith forge
@cobalt canopy iPhone 6 is not supported for Azur Lane anymore, sorry for that.
you can try to play it on emulator.
cobalt canopy
............
tight drum
cobalt canopy
glossy hull
Like I REALLY want to discuss this about the future of azur lane app with people from official maybe programmer or people that can make policy.
To programmer i would like to ask are there possiblity to modify the game to run with out internet after the game close?
To people that can make policy Is it possible to make what i mention above happen?
Because if that gonnna heppen it will certainly need the agreement from people that can make policy.
jolly sierra
try #game-feedback
uncut osprey
Hello, when i try to upgrade my factions it says System Error 40: Illegal Restriction
What can I do to fix this?
It's preventing me from upgrading my factions
ping me please
sharp shale
uncut osprey
It has been happening for months
I have tried on different devices and it still does it
Not sure what to do so I finally decided to ask
@sharp shale
zenith forge
game sometimes says your fleet tech is higher than normal/actual points, so yeah, it's like, the game lies and it's been happening since few weeks ago.
restart should make your game show your actual fleet tech.
glossy hull
Thank you
polar sky
For the apple users: what IOS do i have to be on to be able to save my account data to my apple id?
sinful yoke
believe it depends on azur lane’s version, not iOS
polar sky
Well im on the latest AL i’m pretty sure
rich bolt
I recently got a new phone,(huawei p30) it should have the system requirements for AL, modern processor, 6gb ram. But after installing from the play store, it gets stuck in a black screen with the borders after the yostar screen, anyone know fixes for this? Thanks.
sinful yoke
try a different internet connection such ass wifi to data, you can also try restarting your device
rich bolt
no luck
polar sky
This is what pops up, i am on the latest version of azur lane however i’m a bit back on IOS
cosmic bronze
Hello, I can't log into my account
It was bound to twitter
After log on via twitter, there is no character on any server
zenith forge
@cosmic bronze try to login to all server
cosmic bronze
didn't help
carmine hedge
Help, I can't unbind my account
spring grotto
Are you trying to unbind FB, Twitter, or Yostar?
carmine hedge
spring grotto
Gotcha. If it's the only bind on your account, then you'll need to either place another bind on your account (either as Yostar or FB) to unbind your Twitter as the game won't allow you to unbind your last bind. Or you can contact customer support for them to manually unbind it for you
carmine hedge
Thanks
polar sky
So uh can someone help me out with the ios issue?
spring grotto
Seems like you need to be updated to the latest version of iOS. If I had to guess 
mossy sluice
I am getting a "failed to activate stage. Please try again" on map C2 of the Visitors Dyed In Red in the War Archives. I have the maximum amount of data keys.
spring grotto
One or more of your ships is most likely duplicated across fleets. Double check your fleet formations
elder vapor
@polar sky if you’re on an iPhone 6 you’re not supported anyway. Your game will stop working soon until you get a new phone
polar sky
I’ve had like no problems with playing the game so
restive tapir
After log on via twitter, there is no character on any server
Having the same issue as Ustrichko tried every server but still getting the same result, my acc is not there + it was binded to my facebook acc
rigid sluice
will we see the game in another language
steady rapids
Hello, is a guest acc recoverable because I want to bind it?
sinful yoke
as long as you know the username and server it is recoverable
steady rapids
Really? Thank you! How do I start?
sinful yoke
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
restive tapir
Awesome ty hopefully everything goes well
hybrid frost
Hey guys is there an issue with the "back to school" event not tracking ? I have been doing the tasks but it's not tracking
spring grotto
You have to open the task and view them before they start tracking
lost pelican
@spring grotto hey I just factory reset my phone and I know my acc is bind but to a Google acc and I can't seem to login from google
NVM sorry for @
Facebook reee
spring grotto
So you had it bound to FB? If so, just follow the steps in the pinned msg 
sinful yoke
<@&460646206851252224>
739615618327904366 739615682706014208 739615594227433553
ban these IDS
or mute
<@&472236072743600148>
carmine hedge
/mute 739615618327904366
member must be a mention or valid user id.
/mute 385693881716703242 trolling
Bean-Chan#8455 got muted. Reason: trolling
median needle
/mute @true tree
carmine hedge
The member is already muted.
median needle
lol
sinful yoke
all yall on do not disturb 
median needle
/mute @barren marsh
carmine hedge
Edmund Paunch#7561 got muted.
sinful yoke
3 ids I posted spamming nsfw memes, u can see what I del in the msg history
carmine hedge
RandomPerson#5902 got muted. Reason: troll
sinful yoke
they got taken care of, missed the action
scenic raven
slim charm
@tardy dew https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/ how to change DNS on mobile phone
tardy dew
ebon needle
i'm trying to break out of the easy levels for commander training. i have multiple t2 twin 127mm guns and have equipped them to laffey and other destroyers but it doesn't clear. it's the only mission i have left
restive tapir
hey I just factory reset my phone and I know my acc is bind but to a Google acc and I can't seem to login from google
@lost pelican I had the same issue myself. Follow the link via /techsupport or just use the email provided and email yostar via your gmail, and from there they will email you what you should do/ remember and your account should be restored.
My account just got restored today, and I made the request around 8-12 hours ago. Thanks Yaru for the help :3
carmine hedge
I want to purchase a gem pack but idk if my credit card works because my card doesn’t use the yen currency
jolly sierra
@carmine hedge this is for AL Global, not JP. But it should work.
carmine hedge
Ok thank you for the info and sorry It said official so I thought I could ask this
random hedge
how do you get more flairs on the subreddit
carmine hedge
What i have to do?
spring grotto
Well you can try contacting customer support to see what they can tell you. And as well, it's advised to go ahead and set a secondary password on your account
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
Ok thanks
I ve contacted the support Yesterday,Is it normal that I still haven't had an answer?
spring grotto
It is. It can be anywhere between 1-4 business days for a response as an estimate
lavish heath
Where tier list in pvp?
zenith forge
@lavish heath wrong channel, go to #gameplay-help
carmine hedge
It is. It can be anywhere between 1-4 business days for a response as an estimate
@spring grotto
Thanks
heady heron
I'm getting the "Unable to find mission config" error on the main menu. Anyone know how to fix outside of reinstalling? I dont have access to a steady wifi rn
spring grotto
The only other option would be to use the file repair option from the title screen (the cog wheel at the top right). Though that'll still require you to redownload at least some files (how many and the size varies though)
heady heron
Got it. Thanks
shrewd nova
hello people , i try to download azur lane via bluestacks but i cant see it in google store. does someone know solution ?
coral summit
have you tried using a vpn?
shrewd nova
no
spring grotto
That usually means that your Google Account is set to a region that AL is not officially released in. And in that case, you'll need to download it from a third party such as QooApp or APKPure
fervent panther
who can tell me wath is this error Hash [ld2] file check error
polar sky
Am i somehow able to get my account back if i don’t bind it?
spring grotto
@fervent panther Either it's an issue w/ the L2D files you have downloaded OR it's a temporary network hiccup
@polar sky It is. You will need to contact customer support tho
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
livid zinc
So I have a question
I accidentally bought wisdom cubes with gems and who do I talk to for a refund and not the yostar bot
spring grotto
They won't refund such purchases. But if you'd like to confirm for yourself, you'd need to email them or contact via the helpshift website and wait for their human response
livid zinc
How can I tell when it’s the human response
spring grotto
It will be an official response directly to your inquiry and not telling you that you've reached Yostar customer support/please elaborate on your issue
livid zinc
Thank you so just keep spamming the problem at the website and hope someone see’s it
spring grotto
Well please don't spam them as it'll just slow things down for support. The response can be anywhere between 1-4 business days so please do be patient
livid zinc
Thanks
Hey 1 more question do you think I can still play as long long as I use cubes from challenges
spring grotto
I'd think so, yes
livid zinc
Thank you
polar sky
@spring grotto many thanks, i for some reason can’t bind my IOS and i don’t have a twitter nor a facebook and i’m thinking of upgrading to an iphone SE and don’t want to lose my stuff
sinful yoke
just bind to yostar, it only uses email
livid zinc
Does anyone know yostar work hour’s
spring grotto
Generally, I believe it's a standard 8:00AM-5:00PM schedule (give or take). But they're based in CN so they operate on their timezone
livid zinc
What is CN
spring grotto
China
spring grotto
There's actually only one operating timezone in mainland China UTC+8
spring grotto
That I'm not sure, sorry to say
livid zinc
Crap well I’m pulling a all nighter
livid zinc
Last question will the human response be emailed to me like the bot did where I had to go through the website
spring grotto
The response will be by email, yepp
stiff ember
Hello, can I ask something through DM?
sinful yoke
yes
stable delta
I can't get into game. Tried clearing cache and nothing. Still the same on mobile network and WiFi and after restarting device
grave pike
Quick question: If I delete my twitter account that has the azur lane account binded, can I still sign in with it for azur lane? ik this could be obvious but still asking
cosmic dock
@spring grotto sorry for the direct ping but... post above...
spring grotto
Thanks
low trench
Dunno If I should ask here on in gameplay help , but is there a way recude the game's filesize without losing the voice ?
sinful yoke
not installing l2d
if your game is over over 3.5 gb you can get it to 2-3gb by reinstalling
sinful yoke
you have a ship duplicated across fleets
viral crag
I cant put yoizuki into the commission, but she still not in the fleet. I dont understand why, can anyone help me?
hearty merlin
Hello,
Ran into an issue with the training rewards page; unable to claim rewards for " Resupply of the dorm with a total of 100,000 food" Even though I have exceeded the necessary quota.
cosmic dock
the mission is for 100,000 food, but you've done 69,000 food according to the screenshot. the 69000/100000 isnt displaying correctly. restart incase the visual is a bug. otherwise you need a bit more dorm food supplied.
hearty merlin
Ah, so it's just the 0 not being displayed?
I... didn't even notice that. Lmao
Thanks for helping to clear that up.
stable delta
I'm still stuck on this screen
I uninstalled and reinstalled too
Still can't get past this
sinful yoke
try using a vpn or switch to a different internet connection
stable delta
WiFi and 4g don't work
Vpn managed to work but now I have 700mb to download which I can't do without a premium subscription
Is there an issue with the game currently?
stable delta
I am using a vpn trial on Android but it's 500mb trial. I was playing fine last night. I'm don't wanna have to use a vpn everytime to play now because something happened 😂
sinful yoke
I believe hotspot shield does not have a download limit, it should only be required to download the update
if there is anything wrong connection wise it has to be on your end unfortunately
stable delta
Was an update released within the last 12h?
I was playing within then
Got up this morning and couldn't get past the checking for update
That was 5h ago
past mason
wind scribe has a 2gb free per month with no sign up @stable delta
my daily missions are not renewing for some reason even though it's already 3pm (my time for refresh )
does anyone know why?
stable delta
I don't wanna have to use a vpn to play tho, it was fine last night
I use the Vpn to get past the checking for update part
Then turn it off and it's fine
Logged into game and it's fine
Relaunch it but I get stuck on the checking for update again
I get this if I turn my internet off and on
stone bronze
cosmic falcon
yeah i can't login with mobile date since this morning, Wifi is working fine and Mobile data is working fine for everything else so probably server issues
clever belfry
I did my daily 3x non event hard mode but cannot claim the reward
void pond
Both iOS and Android are not connecting for me
spring grotto
Seems like it might be a regional outage issue. Though only a small handful of players are having this issue. Try using a different network connection and/or a free VPN
@clever belfry The mission only activates after you open the event page to view the task
clever belfry
so there is nothing i can do that i did my daily hard stages before viewing?
spring grotto
Unfortunately there is not
void pond
oh tks, VPN worked
clever belfry
that is a little absurd
so now im hindered because i didnt click one button before doing the mission
shy badger
Hello, im unable to complete the Rookie Easy Missions since there is always a system error that pops up
I already completed all of them tho..
just can’t claim the rewards
karmic plover
BG was broken
heady wolf
if my twitter's been deactivated for over a year, where do i go to get help with unbinding it?
spring grotto
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
you'll need to contact customer support
heady wolf
Ty ill go contact them rn
spark cypress
Hello my friend have a problem with being stuck in looking for updates screen while he is using mobile date, when he come back to wifi it is fine. He tried to reinstal game both on data and wifi and only wifi worked. Yesterday everything was right but it broke today. Clear cache didn't help. For now playing on data only works with vpn on.
versed pewter
Hello, in settings->account, there's a message that says that if I don't bind my account to Twitter or Facebook, the progress will be deleted (in case of deleting the App). I'm binded with the Yostar account. If I delete the App I will be able to safe my account? (Sorry for my bad english)
sinful yoke
yes, yostar account is form of binding, so you will be able to log back in if you delete the app and install at a later time
versed pewter
Ok thanks!
cedar adder
You restarted the game?
shy badger
how do i do that?
cedar adder
Hmm....
You'll have to wait cause I'm not an expert sorry
Are you on mobile or pc?
shy badger
mobile
cedar adder
Oh...
shy badger
i had this for like 1-2 years maybe ? thinking it would resolve itself but noooo
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
old stratus
Hello, do you guys know how i canchange the email i used to bing my account with
wraith pilot
Ey so i can’t put one of my ships into commissions like any commissions, it keeps saying there must be 1 ship in vanguard fleet even though it’s clearly full and has other ships, or even when She’s not in the fleet at all. It’s only happening with one specific ship like the rest are fine but it’s just that ONE.
inland magnet
Hey when are night commissions?
8 pm server time right?
Because they showed up at 7pm server side
@sinful yoke
sinful yoke
7pm
sinful yoke
I believe its been that way for awhile, but I dont exactly keep when comms come in on the top of my head, so if they shifted I wouldnt have noticed unless people brought it up
deft crypt
That means the wiki is wrong
wraith pilot
So like
plain lagoon
This update has screwed up the app
wraith pilot
Yeah it sure fucking has
north fern
Is everyone having the same problem? All server disappeared and only “Audit Server” is on and have to start a new game... wtf?!
wraith pilot
Nope I’m still having my same commission problem
wraith pilot
Eh kinda
wraith pilot
Last problem I had was in that first French event
carmine hedge
yeaaaa
plain lagoon
Well I hope they announce something or that this update is incomplete and needs more work
sinful yoke
since when has this been happening
river ivy
Can confirm that after the optional update I see only "audit server"
sinful yoke
is everyone experiencing this issue on iOS
plain lagoon
Yeah
river ivy
i'm on iOS yes
sinful yoke
do you guys have your UIDs written anywhere?
river ivy
Not that I know of, but I could try to find it
plain lagoon
- IGN USS Hero
sinful yoke
taking a bit for me to install the update myself to see
noted thank you
what model phone do you have?
plain lagoon
iPhone 8s
river ivy
Yup found mine.
Name: Trap God
UID: 67174820
iPhone 7 running iOS 13.6
steel atlas
phew im not on audit server 
sinful yoke
what mode do you have as well? @steel atlas
and have you installed the update just sent out
sinful yoke
might want to hold off it then
plain lagoon
It’s a trap!
sinful yoke
okay staff have been alerted with the information
river ivy
Thank you! ^-^
weary vigil
I just updated IOS game and I cant log in and the log in screen is the past sakura event
steel atlas
please refer to convo above
weary vigil
I see this when I open the game too
@river ivy The same happens to me after optional update on ios
river ivy
Good news is that staff have been alerted, so we sit tight and wait hehe
radiant dune
Just want to say I am on Android and the same thing happened to me
weary vigil
and maybe get some gems 
steel atlas
Tuesday August 4 Azurlane Log
Affected Players: iOS Players After Updating To Version 1.5.03 And Some Android Players
Error: Stuck On Audit Server On Older Game Version
Fix: No ETA Yet, Devs Have Been Alerted
sinful yoke
noted thank you @radiant dune
river ivy
if my girls go hungry i'm gonna cry 
at least it doesn't seem like an iOS only issue, but who knows, its too early to tell
weary vigil
the odd thing is that my work phone is an android and i have no issues there
radiant dune
Did you install the update?
weary vigil
yes
radiant dune
Because I just got it and it happened.
trail gorge
its affecting android users as well
sinful yoke
yep its been noted
for any new information to present please redirect this over to #bug-reports
bold river
Android user here, also stuck on the audit server at the moment.
tender estuary
iOS User I manage got out of audit server, but when I got back to my Washington server account it was full of errors
river ivy
Yup, same here. At least we can login though, so thank ya devs
patent flame
ebon nymph
Well, I could log in to my server (Lexington) but I lost the event screens. Only shows the monthly login rewards and the Sakura festival. (android user)
worn pelican
how to roll back update? 
spring grotto
Hm...is the ship perhaps in one of your exercise fleets? Attacking and/or defending?
@ebon nymph Can you try restarting your device and logging back into the game now to see if it fixed itself? Staff ideally should have the issue fixed now 
@worn pelican There isn't a way to, sorry to say
worn pelican
I guess I need to wait for the fix
sinful yoke
need to repair files
fix has already been sent out
check #known-bugs
just some files here and there are a bit messed up, ideally fixed by repairing files
spring grotto
Well it fixed itself for me automatically, but if you still are having any issues, do try a file repair 
worn pelican
repair asset one? or l2d?
spring grotto
Assets
worn pelican
okay, will try
ebon nymph
I have tried a restart but still the same. I'll try a repair
Weird. Repairing assets says it needs to download 29.7 MB. After confirming, it shows download 0% then says it is complete. After restart, it is still broken and repair assets shows the same 29.7 MB required.
worn pelican
same here
somber herald
Same
bleak tulip
Same
river ivy
Same here
tender estuary
Same here
warm shuttle
Same
spice idol
Trying to run exercise but the loading screen after confirming my fleet gets stuck at 99.40%.🤔 Happens on both my phone and tablet. Trying asset repair now.
vast quartz
@spice idol can you please dm me your UID thanks
spice idol
Both devices needed to download 363MB. Still showing the same problem. Sending you a DM now @vast quartz
vast quartz
thanks
hybrid hollow
omg what is this?
sinful yoke
did you install the recent update?
hybrid hollow
yup
sinful yoke
wait for the hotfix, if it doesnt help, do an asset repair in ingame settings
hybrid hollow
ok thanks
median needle
the recent update seems to break secretaries, softlocks when subs attack an enemy, and breaks the file repair system.
outer herald
To think an optional update breaks the game
ebon nymph
That's the best because it is optional.
cunning quarry
it's not really optional if you have automatic app updates enabled
outer herald
Might I suggest closing tech support and bug reports down for now until that hotfix is up?
sinful yoke
its alright just go ahead and warn your friends to not update until its fixed
edgy coral
Asset repair doesn't fix the issue but the old method of deleting Version.txt to force redownload of asset does
atleast for me
sinful yoke
noted thank you
junior shore
the optional update leaves me at 98% loading screen trying to do exercises
outer herald
It's known, wait for the hotfix
hybrid hollow
assets repair didn't work
outer herald
Wait for the hotfix
limber sky
did the optional update, models disappeared from my ships in dock and exercises all hang at 98%
sinful yoke
read above known issue
limber sky
its a little late now isnt it
sinful yoke
for the bug?
bold river
In my case, the server issue fixed itself, but rather than models or any other art assets, mission config seems to have disappeared.
true snow
Repaired assets twice and still won't load battles.
sinful yoke
wait for the hotfix
hybrid hollow
should i just reinstall the game?
stiff depot
Known issue, Fate
ebon nymph
Deleting version.txt fixed my problems. Thanks for the suggestion
stiff depot
@leaden pebble also, I'll have to ask you please change your nickname to comply w/ server rules
leaden pebble
If my non weeb nickname offends anyone then jokes on them. I would like to pass on that name change I rarely chat on AL Discord tbh. I have a life outside this game :/
jolly sierra
spice heron
Still bugged i assume?
jolly sierra
Seems so
spice heron
Cant sortie but apart from that everythings alright
atomic plaza
Some of my ships' files are missing. I hope the hotfix comes soon.
hybrid hollow
it got stuck in 98% 
grim coyote
me too
atomic plaza
swiftsure has turned into an amalgamation of ship classes lol
grim coyote
lol XD
outer herald
Looks like the hotfix is up apparently, but not sure if they are going to announce it
sinful yoke
its up
outer herald
wicked onyx
wispy cove
Got a new phone and I never bond my game so now I have to start over? Or is there a way to recover?
grim coyote
yep, u cant recover it i think if u not bind it
wispy cove
Feels bad
worn pelican
try contact the staff, do you know your UID?
pale bay
By any chance do you still have your old phone?
sinful yoke
contact customer support if you no longer have access to your account and/or didnt bind it @wispy cove
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
if yu do have access to your account, check pins for how to bind and login
atomic plaza
Well, the hotfix fixed my problem. Thanks guys!
edgy ibex
Any help stuck her...
leaden salmon
So I had to reinstall the app & now the gallery images in the archive refuse to download, tried repair said nothing was wrong.
outer herald
Did you update these files after the reinstall?
leaden salmon
Yeah I'm reinstalling again cause I had other promblems
outer herald
Well as long as you remember to have your account bound you'll be fine then
leaden salmon
The audio for ships wasn't playing, white backgrounds ect.
So I hope this reinstatement works this time
outer herald
Alright, good luck and remember to update these files sets in game too
sinful yoke
gallery needs a reinstall to be fixed
glossy moss
Should i reinstall the game ? maybe it will let me load stages
sinful yoke
is your only issue being stuck at loading screens for stages?
glossy moss
yea
leaden salmon
Audio for ship dialog still not working cheshire is silent updated audio & everything
Older ships work but cheshire is silent
warm shuttle
does repair assets work for you?
leaden salmon
No it says no exception some other ships are silent aswell like albacore
sinful yoke
@glossy moss you should attempt a reinstall, please make sure your account is bound before uninstalling
glossy moss
kk
leaden salmon
Also still getting a few white backrounds
leaden salmon
Yes, do you want me to try doing it via data? I'd have to reinstall again
Or maybe some files aren't deleting properly when I uninstall?
sinful yoke
that may be the case
leaden salmon
Should I uninstall and look for any remaining files & delete them?
edgy ibex
After the update many look like this
leaden salmon
Nothing still no ship audio even did it via data
Still white backround
I'm on a galaxy s7 btw should be still supported right
I have no clue what to do now...
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sacred salmon
So i updated from play store and now im unable to sortie with certain ships and their images from dock or main screen wont load
outer herald
Try doing a repair and see if that will fix it, originally the hotfix was for the update on the store
sacred salmon
I already did it and it is still bug
outer herald
If you have your account bound you may need to do a fresh install of the game then to fix that
weak remnant
What to do?
outer herald
Restart the game should fix that issue
earnest basin
Anyone know how to fix when i sortie and attack mob fleet my game stuck on 98,53% can anyone help
hallow locust
spring grotto
That's just Google play not showing the full update size for some reason as the update is larger than 395MB. Just keep waiting and it'll eventually finish
outer herald
It's around 2GB by the way
void sundial
how to change language
elder vapor
Play on CN or JP
void sundial
you mean servers?
elder vapor
That’s the only way to change languages, yes
outer herald
This is for the EN version, so you're best bet is to use the qooapp for the version you want
carmine hedge
I am guessing that the bug where I can't battle since it's stuck at 98% loading screen comes with the new update? Sorry if this is the wrong channel to ask this, I've never encountered a bug in game that makes not being able to play it
desert patrol
I'm running into the same issue. Loading screen stops at 99.3% each time I try to go into a battle
lyric grail
if you already got the hotfix without having updated app, does updating the app cause the bug to appear?
carmine hedge
the hotfix didn't have the bug, it was after I downloaded the app update that it appeared
uneven vale
Is everyone's 98/99% issue happening on the 5th or 6th battle of the sortie?
Seems to be when I get the error
soft sorrel
I havent tried doing a sortie but I assume I will get the same Issue
sweet sand
Okay. Whan I check file integrity (or however that repair process is called) it says to relaunch the game after a while. So how long is that?
I got 99% problem on the first battle.
uneven vale
Ah can happen anytime then. Probably not worth farming atm while they fix this.
Already used 2 runs worth of oil.
lyric grail
did that start happening after you updated the app?
uneven vale
Yeah
lyric grail
have you tried reinstalling?
uneven vale
Updated from Play Store assuming it fixed a bug I hadn't noticed
Not yet, but my account is bound
Could try
lyric grail
check the notice in #game-news they recommend reinstalling if you're still seeing problems after app update and hotfix
echo drum
Same, stuck at 99.14%
echo drum
Yes, we're also experiencing that
shut hinge
I restarted my app didnt solved anything
cyan spear
Reinstall the game. Mine was doing that but reinstalling seam to fix it
shut hinge
No cuz i hab slow net
desert patrol
I reinstalled and seems to be working so far
echo drum
@shut hinge Let's just wait for awhile
shut hinge
Oh ok
I was gonna grind at chp 8 stg 2
Dang cant do anything i guess imma just hab to wait
celest ibex
Soo i cant play normally if stuck loading existed, i never get stuck loading to the battle/boss fleet b4 and oversizing update like upto 600 than 355mb.
shut hinge
Wait u experienced an over update?
I did earlier n hab like 2 gb update idk y
It was 395 mb update but i didnt hab any options but to let it update like for 3 hours
celest ibex
Yea, my data internet goes brrr only 100 mb left after notice on Officialpage.
echo drum
Are you guys in Amagi or somethingn?
echo drum
Weird, there seems to be other players who are not having problems.
soft sorrel
Well I just try some sorties, didnt get stuck on loading
shut hinge
I wanna do da redl but i cant cuz i hab slow net
echo drum
My login screen is back to ISSS rerun
soft sorrel
yea same
soft sorrel
Well lets just hope it gets fixed by tomorrow's maintenance
ornate drift
I reinstalled the game and everything is working fine exept for the gallery that still doesn't let me download. I'm in Avrora
shut hinge
Ye
soft sorrel
I think the second u press that sortie button, it consumes your oil
spice lotus
No worries about that, just one oil per ship in fleet
shut hinge
Dang i pressed it like 3x n ma fleet consu is 67 so i consumed 201 oil in 3 restart of da game
echo drum
Looks like I just have to reinstall it, rip to us with slow internet
spice lotus
It’s 18 oil assuming you run full 6 ships, don’t panic
lyric grail
check the chat in #bug-reports , seems more info about this there
echo drum
No choice but to reinstall it
shut hinge
Imma go try to press da repair button den
polar sky
Alright need some help here
Is the hotfix in the appstore or is it downloadable in game?
spring grotto
Hotfixes are always downloaded in-game
polar sky
When was the hotfix released
And how big was it
I downloaded a small 24 mb update earlier today but i never had the appstore update
spring grotto
As per #game-news, it was released close to 2 hours ago. As for the size, unfortunately I'm not sure
polar sky
Hold on “this isn’t a mandatory update” does this mean im safe?
I haven’t downloaded it yet
spring grotto
The update in the app store is not mandatory. You don't have to download it
ornate drift
The hotfix was quite small, the store update around 370mb if i remember. You don't need to download it for the game to run.
ornate drift
Yes
shut hinge
Dang didnt worked but it fixed smth idk wat those things r
It made me dl 350 mb n said to open da app later
Dis was da pop up wen i pressed da repair
carmine hedge
I reinstalled and it fixed it, thank you devs
shut hinge
Ok fuck it imma go redl it rip for me if i cant install it anymore cuz of slow net
forest falcon
My game gets stuck loading at 99.19 percent whenever I want to sortie
I tried fixing my assets but it won't download
spring grotto
You will need to full reinstall for that fix
forest falcon
My WiFi so far has no problems so idk what to do
It was working fine ytd tho hmm
I'll reinstall as a final option, any other ideas?
spring grotto
Yes, but there was an update released last night that ended up bugging a few things out
And we haven't found any other fix besides a reinstall afaik
forest falcon
So this issue is happening with other players as well?
spring grotto
It is. You can read up a bit in this channel and see other people having it
forest falcon
Oof OK thanks for the help strudel
forest falcon
Alright so I just redownloaded everything
The event ships from Skybound Oratorio don't have voices
And Richelieu's l2d doesn't work
Checked assets and repair but it said there's no exception
spring grotto
Yeah, those are #known-bugs right now w/ those ships. That requires the devs to fix it on their end
forest falcon
Alright then I guess I'll just wait
Just to let you know, before I deleted and reinstalled the app it was working fine so it's a little odd
spring grotto
Yeah, it's an odd bug w/ the newer files that come w/ the fresh reinstall. But it at least fixes the sortie issue
forest falcon
True
I thought my WiFi died on me, wouldn't be the first time
That's the problem with my Internet. If there's an issue I never know for sure if it's the app or my Internet 
uneven vale
Reinstall solved my loading issue
normal bane
Pretty much i found out its all the skybound oratorio ships and tartu that voice no longer works
hard dust
fixed the game, still stuck at 98.74
worldly lion
can anyone see their Hololive ships? i cant.
glossy moss
and pr3 ships voice are gone too
junior moth
is YOstar server down ?? trying to get my verify code but my email did not receive
carmine hedge
So I downloaded the optional "bugfix" just now after it had supposedly been fixed and now some secretaries are invisible.
Do we perhaps get another compensation? 
I also cannot switch secretaries
hard dust
wooden furnace
The only solution for now is to uninstall and reinstall the game
The devs will fix it real quick i think tho
wise badger
anyone having problems with battle every time the game stops loading at 98.75
wooden furnace
Same bug we're talking about above on the channel@wise badger
A hotfix was released but it doesn't seem to really fix it, so the only real solution is reinstalling the game for now
junior moth
hmm it dint hapen for me
wooden furnace
It's only if you install the non mandatory play store update tho
junior moth
ya i did install
wooden furnace
Lucky you then
junior moth
my only issue now is not recieving verify code in email
wise badger
will try to re install to see if it is fixed
wooden furnace
That's what i'm doing right now too
analog elk
Huh, seems this isn't the only bugs. I have problem with loading battles, it stucked at 99.41%
surreal hawk
Imagine if we lose those ships that won't load lol
analog elk
I'm reinstalling it now, i'll update once it finishes installation
surreal hawk
Thanks
analog elk
PTSD 1k cubes on sovetskaya
First time ever bunch of differrnt bugs appeared in a small update
A very small update
analog elk
Probably
hushed bloom
I knew I shouldn't have done the optional update 
next tusk
I dont mind the maintenance... I just want em bacc
analog elk
Lets hope yongshi & manjuu managed to fix it
next tusk
Yes... And not a single data will be lost
Maintenance time length means nothing to me now if this happens
analog elk
I was 3% away from champagne, so close lol
next tusk
We shouldnt chat here lmao
analog elk
Guess im moving
surreal hawk
I just got neptune last night lol. Too bad this bug didn't help this evening's frivolity
wooden furnace
Scroll up, everything about the bug is already explaoined and talked about
Seems that the only solution for now is uninstalling and reinstalling the game
next tusk
God no...
hushed bloom
732mb download normal upon reinstall?
wooden furnace
Yes
next tusk
Pls no....
wooden furnace
@hushed bloom it is
surreal hawk
Ok then
hushed bloom
surreal hawk
For the first time in nearly 2 years, I won't have AL on my phone lol
wooden furnace
I just reinstalled everything znd it works perfectly now
hushed bloom
did you clear data/cache before uninstalling or does it naturally do that with the uninstall process 
wooden furnace
Didn't have to
next tusk
Can't i use the repair button?
wooden furnace
I didn't think about it at all lmao
next tusk
Pls there must be some other way
hushed bloom
I tried, it refused to download at that point
wooden furnace
@next tusk you can try, it works for some people
Doesn't for other
Didn't work for me sadly
next tusk
Dang...
vestal totem
hushed bloom
is this after reinstall?
vestal totem
Stuck at 98.59% loading when going into pvp
hushed bloom
ah the ol' battle stuck
vestal totem
Other nodes loads perfectly, just pvp
spice idol
had the same problem last night, update this morning fixed it for me
vestal totem
wooden furnace
So much troubled shikikans lmao
hushed bloom
guess optional update is feeling less optional
devout vault
Should I uninstall and reinstall, or just wait for potential hotfixes?
vestal totem
My app store doesnt have any update for al though..
drifting cove
It said bug fix but it generate more bugs
hushed bloom
I would try the update first, if that seriously borks reinstall and then should be ok
echo vortex
Downloaded the non-mandatory update and now battles won't load past 98.6%
spice idol
sounds like reinstall if you need the game to work sooner than later
wooden furnace
The big bug is actually caused by that non mandatory update
devout vault
Yeah i forgot to turn off auto-update, so the update was download from the store
wooden furnace
If you didn't i'stall it yet don't do it
vestal totem
Oh wow..
wooden furnace
If you did
vestal totem
wooden furnace
There was a hotfix
Try repairing data
Or ultimately reinstall the game if nothing works
devout vault
I think reinstalling wouldn't help cause it just auto-download the non-mandatory update
wooden furnace
Once you downloaded it from the store you can't do it again so that should be ok
Or disable the auto download maybe
spice idol
repairing assets didnt help me last night, as long as your account is linked there should be nothing to lose by reinstalling
hushed bloom
remember to take a ss of your pfp just in case whenever you reinstall 
wooden furnace
Yes, don't forget to bind your accounts before trying anything
next tusk
If we wait for tomorrow's maintenance will it be solved??
wooden furnace
Don't know@next tusk
wooden furnace
Maybe not
hushed bloom
there's no most likely here, I don't even know what broke in the first place
wooden furnace
Even the devs don't know how to deal with it yet bro
devout vault
I think I'll not mess with the game, hoping the big update helps
Yeah no one knows what happened, even devs
hushed bloom
was there a toggle for widescreen resolutions or something?
seems my screen is being squished a bit
spice idol
change UI display slider in the options
vestal totem
Great..
cosmic falcon
i'm stuck at 99.33
wooden furnace
Same bug than everybody else@cosmic falcon, you can scroll up, check the news or the other channels to learn about it
wooden furnace
Fine then
spice idol
wait for another update or try reinstalling, take your pick
graceful pier
Did the fix mentioned here for the above bug, now a bunch of ships are missing voice lines and repairing doesnt fix them. Also the "back to school" event bugged out and didnt count any of todays progress.
spring grotto
#known-bugs for the ship lines and some L2D skins. As for the event, those don't count till after you check the specific tasks
hushed spade
is it just me or on the amagi server I'm stuck on the loading screen at 98% when going into battle
rancid pollen
raw pawn
Also my drake dont have voice, the l2d skin of jean bart and the voices of the ships of skybound oratorio are already told but drake doesnt have voice lines anymore
Ikiso try to re-download the game that worked for me
rancid pollen
Ok
hollow elbow
What was the hotfix supposed to fix?
raw pawn
Make sure you have linked your acc before re downloading
carmine hedge
Anyone else have no audio issues for newer ships? (ex: Richelieu, Jeanne d'Arc) This is after me reinstalling the entire game after the playstore update debacle and i have also run a repair option. Audio update tiles is checked as well.
raw pawn
Yeah they already now of the lastest event ship the skybound not having voice lines, also dont know but i suppose all pr3 ship doesnt have them also cause my drake dont have voice line too
flat walrus
Ah, I came by thinking of asking why my boss fight at 7-2 where I was farming couldn't load past 99.4% after the update from Google Play Store but it seems others are also having similar problems. I do have the logs. Should I share it with anyone in case it might help?
carmine hedge
@raw pawn le malin seems okay. Glad they know about the bug.
sterile nebula
Were you supposed to download the hotfix first after the playstore update? cause i think i did it the other way around
carmine hedge
@flat walrus if you installed the playstore update and the in game hotfix ans still have issues, you should reinstall the game.
dont forget to bind the account and log in back to the correct server
flat walrus
Got it. Let me try it right now. Thanks a lot!
carmine hedge
@sterile nebula yep. if you still have issues you need to reinstall
raw pawn
@carmine hedge well at least jean bart and Richelieu they dont have xD, yes you can see in "known bugs" what are the bugs they know
carmine hedge
things messing up right before a big event. oh man.. i cannot take another debacle like the bermerton server chaos.
sterile nebula
the one where it took a day or more for maintenance?
carmine hedge
yep. and how we got our saves all rolled back. i rolled SRs and they were rolled back. thankfully AL devs send them to everyone via mail.
frozen lark
I end my account back. After I reinstalled it is gone I thought I had linked to Facebook.
carmine hedge
make sure that you have selected the right server int the login screen
flat walrus
Greetings, everyone. I can confirm that reinstalling the game solved the problem with loading the battle. Thank you very much, @carmine hedge.
carmine hedge
@flat walrus welcome 🙂
flat walrus
@flat walrus welcome 🙂
@carmine hedge
carmine hedge
@frozen lark what do you get after clicking on the facebook button in the login screen?
frozen lark
The very start with intro then pick your starter ship
sterile nebula
everything's back to normal. thanks for the tip
carmine hedge
@frozen lark go back. restart game tap the facebook button on the middle left in the server selection screen
@junior sorrel not loading?
frozen lark
I have 3 times and got the intro and pick your starter
sterile nebula
though it seems algerie's voice or the other french ships are lacking
carmine hedge
@sterile nebula same here. its reprted in the #known-bugs section. there may ba another update soon.
junior sorrel
@carmine hedge the app crashes the moment I open it
sterile nebula
alright. the other voices at least are alright, so hope it's only the new french ships
nimble plover
I can’t play maps @carmine hedge
carmine hedge
@junior sorrel clear app data. then reinstall it.
@frozen lark if you are sure that you are logged in again to facebook via the login screen button (the one where it shows twitter facebook and yostar) and still not getting back your account, contact them directly https://yostar.helpshift.com/a/azur-lane/
@nimble plover clear app data. then reinstall it.
nimble plover
I’ve already uninstalled+reinstalled on multiple devices with the same account
And for some reason I can play hard mode maps but not normal ones
Archives don’t work either
carmine hedge
i checked its worked for me. But i did clear all app data before reinstallation. if you have done that then wait for an update.
leaden salmon
How do I clear app data? I've tried reinstalling but it only seems to make things worse for me.
frozen lark
@carmine hedge thank for the help
nimble plover
Same question. All I can do is uninstall but what is clear app data
carmine hedge
@frozen lark hope you get your account back
leaden salmon
I'm on android if ya need that info
carmine hedge
in android, its long press app icon and select 'clear data' option. if your device has a different layout or is an iphone please google clearing app data
if you need help go to https://www.androidcentral.com/how-and-when-clear-app-cache-or-data-android
nimble plover
There is no clearing app data for iOS. What should I do?
carmine hedge
@nimble plover wait for the update. the voice for newer ships are broken as well. should be a fix coming,
leaden salmon
Ah ok it was burned in the app seetings
leaden salmon
I'M downloading now hope it fixes some of my problems
Oh so broken voices is a current problem? I had that 1
carmine hedge
yep. lets wait and see for an update.
nimble plover
My problem is I can only play hard mode maps. I get error 40 for normal and archive maps
carmine hedge
maybe irts an ios issue. be patience and wait for the update. they may hash it out tommorow during the 8 hour break.
sick juniper
also voice for retrofitted ships are missing
burnt juniper
So i downloaded the update in the play store before I knew it wasn't necessary and after I uninstalled and reinstalled the game it's slow as fudge (and to top it off I still have a thing when I close the app it won't close quickly)
frank heron
My battle loading screen is stuck at 98.45% what should I do now?
sick juniper
@burnt juniper yea can't enjoy playing with all the buffering
sonic helm
Have same issue, battle loadiing screen can't reach 100, also some sprites of the girls are missing and or bugged
carmine hedge
@burnt juniper the game defaults to 30 fps after reinstallation. see if thats the issue.
sick juniper
oh. forgot about it
burnt juniper
I forgot to change it to 60 fps. I'm stupid (but I still have the second problem)
sand yew
i have the same problem with the stuck loading screen
carmine hedge
for anyone whos having issues, reinstall the game.
sand yew
carmine hedge
after reinstallation there are still issues like missing voices and l2d animations.
nimble plover
@carmine hedge its not just an ios problem. I tried my account on a samsung 7 and bluestacks on my computer but it still doesnt work
steep shore
is there a way to unbind fb acc? i reinstalled but put in the wrong acc info and now the app wont let me change even after i clear data/reinstall multiple times
carmine hedge
@steep shore use in the ingame logout option
hushed bloom
something's very wrong then, the game always gives you 3 (technically 4 I guess) login options on the splash screen...
steep shore
doesnt that just take me back to home screen?
leaden salmon
Yeah I'm getting the missing voices still but my white backround issue got fixed
hushed bloom
that's where you put in the right acc info
leaden salmon
Also the bug where I can't redownload the gallery images is still there
carmine hedge
@leaden salmon now we wait for the next update
steep shore
when i logout, i just go back to homescreen and when i try logging in from fb, it only asks if i want to continue with prev acc
nimble plover
@carmine hedge its not just an ios problem. I tried my account on a samsung 7 and bluestacks on my computer but it still doesnt work
hushed bloom
and if you decline it doesn't let you choose a different account?
carmine hedge
@nimble plover wait until the next big update (the 8 hours one) come abck if you still have issues
nimble plover
ok
hushed bloom
if the facebook interface is that deprecated then you're going to have to just reinstall and be careful with your login information, otherwise poke around and see if you can't find a switch account button when hitting fb login 
steep shore
iv ebeen reinstalling, but im stuck with the same acc for some reason
hushed bloom
there shouldn't be any login data left, your phone's not properly uninstalling
carmine hedge
@steep shore clear cache / data, remove app, reboot phone & install it again. logout of fb app if you have it installed as well.
hushed bloom
if you can't end up getting it to work try reaching out to cs and get them to bind your acc to a yostar or a twitter then, gl
velvet robin
before trying to reinstall, I want to contribute this, only poor Swiftsure is cursed 😢
carmine hedge
rip swiftsure 😫
opaque fiber
What’s this about?
spring grotto
Could possibly be a network issue. First try restarting your device and clearing the game cache though to see if that can solve it. If not though, try a different network connection if possible. Try these out as some simple first steps
steep shore
thx @carmine hedge @hushed bloom, seems like i had to fiddle around for an unconventional logout button
carmine hedge
did it work?
twilit mantle
I reinstalled since I got the 99% stuck loading screen...now I just cleared a map and there's no boss?!
hushed bloom
sweet, nice work
steep shore
yep, tyy
spring grotto
No boss spawning is just a desync. Fully close the app and reopen it and the boss should appear on the map ideally
carmine hedge
👍
twilit mantle
okay gotcha
runic saffron
Load stuck at 98%, do I need reinstall game?
carmine creek
I’ve been grinding 3-4 of almost 3 months and still don’t have Akagi I think my game is messed up
runic saffron
I just update it
carmine hedge
@runic saffron yes. reinstall your game. make sure your account is binded to twitter or fb
runic saffron
Devs know about bug?
carmine hedge
@mild rose after reinstallation you will still see samll bugs like missing voice for new ships. dont worry about it.
velvet robin
guys, I have bound my account but after reinstal, it's forcing me to make a new account and playing the tutorial again, how can I log in to my account ?
carmine hedge
@carmine creek welcome to the fox mine
@velvet robin did you select the correct server. it defaults to amagi server now
velvet robin
it didn't let me chose server, I'm closing the game to see if there's any change
carmine hedge
@velvet robin it will. close the game and you will get it in the startup screen
velvet robin
ok, everything is fine now, and Swiftsure is cured. Thanks
carmine hedge
nice
muted dock
Hey anyone knows why nothing loads except default skins?
I mean, not even my subs load with default skin
Alrdy did give a repair to the client
brave dawn
I reinstalled and just get a black screen with the side borders when launching the app now
carmine hedge
@brave dawn @muted dock clear data and reinstall
wraith dome
I can't even load normal battles ever since the update, wtf is going on
Its stuck at 96% loading
spring grotto
You will need to fresh install to solve that issue. But please do be sure to bind your account beforehand to FB, Twitter, or Yostar
hexed notch
Did a fresh install 2 times now. Both times I also updated the sounds and Live 2D assets and tried a repair. But still no voices on home screen or in dock and no Live 2D: skins are static now. Also when you go the in game gallery you can't download any of the pictures. Luckily I don't seem to have trouble with battles myself. (Using a Samsung S20 ultra if that's relevant information)
warm shuttle
@hexed notch they are bugs that need to be fixed I am in the same situation
carmine hedge
No voice, static l2d for new ships including pr ships is not resolved.
warm shuttle
@carmine hedge and pictures?
opaque fiber
@spring grotto how would I clear the game cache because I have an iPhone XR so I’m only able to delete he game or offload the app