to download
#tech-support
warm arrow
strange smelt
pale stag
Send help
unkempt needle
No but my connection is unstablized 1000
warm arrow
i have good connection but the download is so slow
spring grotto
Can one of y'all get a screenshot of the logs when you're getting stuck at the update?
/logmode
carmine hedge
warm arrow
its not stuck but its taking forever to download
Can one of y'all get a screenshot of the logs when you're getting stuck at the update?
@spring grotto
spring grotto
Hm...its possibly a server hiccup/slowness due to the amount of people logging onto the game 
or a regional issue
steel wind
What about the black screen?
warm arrow
i c....ill try downloading it after an hour
strange smelt
im trying to do debug mode but failed 😂
spring grotto
@steel wind Try restarting your device and clearing the game cache. To see if that helps any
carmine hedge
I keep getting a message whenever I go to factions saying "System error: 40:Illegal Restriction"
Anyone know what it means?
I go to factions, press upgrade and then I get that message
half path
Game thinks you have more tech points than you actually do, known bug. Pray and restart is the only fix atm.
spring grotto
@carmine hedge For that error, it's an issue w/ your tech points not being shown correctly. If you don't mind though to help figure out the cause of the issue, please do take a log mode screenshot when you're getting that error and also a screenshot of your archives
/logmode
carmine hedge
spring grotto
steps to open log mode
pale stag
I can't
grim dagger
Same
strange smelt
lexington
spring grotto
Region as in USA, EU, SEA
brisk lodge
SEA
spring grotto
Gotcha, no problem 
Thank y'all for the information
wide python
SEA
steel wind
So, tis is the console on the black screen
pale stag
I can't open debug mode
steel wind
I did clear the cache and rebooted my phone
spring grotto
@steel wind Hm...you might need to reinstall then if none of that worked
If you had your account bound, you could do that as a last ditch option
limber notch
Reinstalled, taking forever to download 1 file
atomic pecan
Last night before the server went down for maintenance, I tried to purchase some gems, but got an error about a network issue. I tried again and it said it would restore the purchase. When I logged back in again before maintenance started, I saw I received twice the amount of gems I was expecting, but looking at my purchase history I was only billed once. What should I do? I don't want to get banned for getting more gems than I paid for.
spring grotto
@atomic pecan You can contact customer support and they can help get it sorted out for you 
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
trail ridge
spring grotto
As for the slow update issues, it seems to just be an issue w/ the SEA region. Unfortunately just most likely server load from the region. You could possibly try a VPN to somewhere like the USA, just to test it out and see if it helps the issue
brisk lodge
too many SEA player ? lol
pale stag
Welp,gues I'll just wait 8 more hours then
west oyster
@spring grotto I have an issue not necessarily regarding the game but this server. My main discord account is unable to join this server. Did it get banned? Ive never interacted in this server until now. if not you who do i talk to?
brisk lodge
can someone try vpn
brisk lodge
it work VPN?
daring drum
I had the same problem (lexington, EU). I interrupted the download, updated from Play store, than it restart a bigger download but faster. Now works. Hope can be useful
blazing jolt
I buy gem and get chagre but no gem
limber notch
Vpn doesnt work for me
spring grotto
@blazing jolt If you were charged but didn't get items, please do contact customer support
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
@west oyster Hm....you can DM me and I can look into it
west oyster
okay.
drowsy bone
I can’t even open the game, every time I try to open it, a black screen shows for about half a second and the game crashes. I’ve tried restarting my iPhone, redownloading Azur Lane, but nothing worked. I kept getting the same result
half path
Try updating your OS to the most recent version.
swift verge
So I think I have narrowed my problem down quite a bit, my ping is fine and my WiFi is strong/data is 4g. Whenever I tabbed away from the game and tabbed back in I would get a network error 100% of the time, which forces me to switch networks (i.e from WiFi to 4g and vice versa). Staying on the same network does not help with the network error. I did not have this problem up until perhaps the last few updates etc. Any comments on this?
drowsy bone
k
swift verge
Not sure about emulators but it consistently happens on my phone
sinful yoke
vpn may help
crude frigate
i just got a failed payment is there anyone that can help me owo
onyx ice
Game seems to be stuck updating at 2/40? Restarted the app and restarted the phone, still can’t update
spring grotto
@onyx ice Please check the pinned message
@crude frigate Were you charged for the purchase?
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
crude frigate
ok thx
swift verge
Tested out VPN, I'm staring at a black screen for about 5 mins now.
Hmm yeah turning off the VPN allowed the game to load normally
pale stag
Vpn works on me,slow but still rolling
blazing jolt
Stupid cat akashi take money and run 
pale stag
XD
cedar hollow
Doesn't start after update just black screen and crash sorry for my English
peak folio
Same the moment tried to go into the game got kicked out just black screen I tried to delete and reinstall same problem
spring grotto
If you're on an iOS device and having immediate crashing issues, you need to try updating your iOS to 13
gaunt geode
I contacted the support team with all the details that I knew and they responded asking for all the details that I just gave them and I guessed that it was automatic. How long should I expect to be waiting?
spring grotto
Anywhere between 0-5 business days. And please do note that they work out of CN, so they work on CN's timezone
gaunt geode
ok thank you
edgy tinsel
Is it possible to disconnect an apple id from an account
i accidentally created a new AL acc instead of binding it with my main one
lament mountain
Logo is still gone from my screen, even after reinstalling it.
Also, infinite loading screen.
desert marsh
Is it possible to recover my server accounts if they're gone.....?
My server accounts are gone......
spring grotto
@edgy tinsel Check in the settings menu under "Account" to see if it gives you the option to. If not, contact customer support for them to get it fixed for you
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
edgy tinsel
oke
spring grotto
@lament mountain Hm...can you try a free VPN to see if that helps any?
@desert marsh Did you have the account bound?
desert marsh
I did bound them but suddenly they were gone
spring grotto
Did you try binding your account on the title screen of the game?
desert marsh
No.. I bind them in the settings......
formal geode
so a while ago I deleted the main twitter account that i bound the game to and I want to bind it to a different one now, is there a way to do that?
spring grotto
@desert marsh okay. If you bound in the settings, then just log into whatever you bound with on the title screen of the game and then log back into the server that you previously played on
@formal geode you will need the contact customers support for them to manually remove that old Twitter account if you cant access it anymore
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
formal geode
thank you!
lusty gust
Hey my game is just suddenly crashing on IOS, was working fine this morning but cant even open it now. Any thoughts?
spring grotto
If you're on an iOS device and having immediate crashing issues, you need to try updating your iOS to 13
lusty gust
alright will do thanks
spring grotto
fresh sundial
Hello i cant buy gems in the game. What should i do now? 
steady patrol
Hi, I have problem with not being able to open the game
lusty gust
Yeah I am on 13.4 right now
steady patrol
Even since I updated the newest version via appstore (1.5.02), I cannot open it anymore, the game keep crashing
I use iphone, ios 12.1.2, play very well b4 the latest update
lusty gust
Same no luck I just updated view app store and not getting anything
fresh sundial
charred venture
Why does Z-23 still not have the audio for her additional voice line with Z-25
carmine hedge
hey guys, new here but not new in the game. I have an account problem
lusty gust
Do i need to have 13.5.1 because i have some stuff running that if I update I will loose it
split lion
wait what......
what the hecc? i can't open azur lane even though im already update it
spring grotto
@fresh sundial For that issue, unfortunately that seems to be from Google Play, not AL. So there might be something wrong w/ the payment option you selected (such as not enough money, not supported in your region, etc). I can only think to suggest stopping and restarting Google Play services, using a different payment method if possible, or contact Play Support
@charred venture No one here will know, sorry to say
@carmine hedge What's the issue?
@lusty gust Yes you will, sorry to say
spring grotto
If you're on iOS, update to 13.5
charred venture
Damn it’s been like that for ages and I dunno why
split lion
fresh sundial
@spring grotto oh i see...
carmine hedge
So, long story short, on my device i logged into my gfs binded FB account to check if it is indeed binded so she can reinstall the game. It worked, but i cant get back to mine. I simply cant log in via facebook coz it asumes i wanna use my gfs one, even tho ealier it let me log out and log into hers
deep pivot
iphone 6 isnt being supported anymore
deep pivot
yeah not much you can do really
try and install an emulator on PC to play i guess
viscid siren
Tell me pls Can I change password on my binded Yostar account? And if I can: Will it unlogin currently logged account and prevent auto login from any devices used before?
spring grotto
Well there is no password of Yostar binds. It's just a one-time use authorization code for verification.
viscid siren
Hmmm..... Can i prevent auto login from any device used before without access to this device?
spring grotto
If they're already logged into your AL account, you cannot remotely sorry to say
carmine hedge
any help for me?
nocturne fog
why am i crashing the moment i open the app
spring grotto
@carmine hedge Hm...you might need to manually log out of all FB accounts on your device (such as the app, web browsers on your mobile device, etc). And maybe clearing cache
@nocturne fog If you're on an iOS device and having immediate crashing issues, you need to try updating your iOS to 13
clever stag
Why the event furniture doesn't offer comfort? Bug?
carmine hedge
im using an emulator, nothing is logged in in here. do i have to logout from everything on my pc?
deep pivot
theres a limit to how many dorm furniture from each category can add to overall comfort
for example only 1 wallpaper can add to comforot, so unless your new wallpaper exceeds ur old wallpaper comfort wise its not gonna offer extra comfort @clever stag
nocturne fog
ok ill try updating
spring grotto
@carmine hedge You could definitely try to see if it helps. B/c it's just your device keeping your FB login saved
deep pivot
@clever stag specific numbers here btw
clever stag
I see, thanks
distant escarp
These blueprints are dropping in A1 but doesn't appear in my depot for craft. It's the same problem in the research; when I receive one blueprint, it's like if I received nothing because there are 0/5 units in my depot and I can't craft a single unit of that torpedo/aa gun. Maybe it's not a good item, but there are players who like to collect guns or equip their ships with historical equipments.
winter radish
spring grotto
@winter radish It's an issue where your tech points are shown higher than they actually are. If you don't mind though, please do get log mode screenshots of that screen
/logmode
carmine hedge
@spring grotto okay so i worked it other way around. I linked my AL account to yostar from my phone, and logged this way on emulator, so i guess this works.
spring grotto
@carmine hedge gotcha. Welp, as long as its works 
@winter radish got it. And it's not happening anymore right now correct?
winter radish
Not as of now, if it happens again I'll re install the game I guess.
spring grotto
Nah. No need to reinstall. If it happens again though, please get the log screenshots when the error code is happening please 
carmine hedge
I'm playing jp server and I tried changing my username, but it didnt work is there a fix
Excuse me, who am i gonna contact if i have a problem about transaction?
spring grotto
If you got charged but did not receive your items, please do contact customer support
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for support
carmine hedge
Thank you sir!
spring grotto
No probs
For iOS device crashing issues:
-If you have an older iOS device (specifically 6/6s or older) or a device with 2GB of RAM or less, unfortunately your device is no longer supported and will not be able to properly run Azur Lane.
- If your device is a newer model and has more than 2GB of RAM but still crashing, please make sure your iOS device is updated to 13.5.1 as this solves many crashing issues.
- If your device is newer and updating your iOS to 13.5.1 did not stop the crashing, please do contact @spring grotto
mossy sluice
Dont know if this is a glitch. I am trying to make a 4th fleet with Jean Bart and Dunkerque as the battleships, but they arent showing up, but i do have them as my Jean Bart is level 30 and Dunkerque in my dock as a level one.
elder vapor
are they present in another fleet already by chance
mossy sluice
Nevermind. I totally forgot that both Jean Bart and Dunkerque are Main Fleet ships and not Vanguard ships.
wooden hinge
Not getting rewards for C1-3 completion
Clear Rewards
2x Wisdom Cube Wisdom cube, 1500x Coins Coin, 600x Crest of the Othodoxy Iris Seals
3-Star Rewards
1x T3 Battleship Retrofit Blueprint T3 Battleship Retrofit Blueprint like this
cold rampart
abstract nymph
.... ish has an issue and can’t figure out why it’s happening.....
left creek
I have an iphone 6s so the game keeps crashing. Does that mean even if I update the iOS it still won’t run the game?
sinful yoke
it must be iphone 7 or above I am sorry to say
left creek
🔫
sinful yoke
where do you get network error exactly?
frosty yoke
hello i hope i get helped out (hopefully by devs) here, so i just got hood from a 0:54:21 timer in limited build pool and i was just like tfw. this happend already but not like this (with other ships). also that was the first hood i ever constructed, bcause i just never got her, and now i got her with that build timer... another really strange thinfg is that it didnt showed up in notice chat. i tryed restarting and data repair, hood is still there and idk what to do. i hope i dont get banned sometime bcause of "ships i shoulnt own".
if you can help me please ping me/@me in this channel, or if you need more information ask me.
thanks for ya'll help
sinful yoke
just desync, carry on @frosty yoke
and in the future please do not double post here and in #bug-reports , it creates confusion for people
fleet scroll
so when I tried to get on azurlane to day it just kicked me out of the app. I tried uninstalling it but still kicks me out.
sinful yoke
if you are on iOS, try updating to the most recent iOS version, and only iphone 7 and above will be able to run the game
fleet scroll
Oh I have iPhone 6
elder vapor
6 dropped support several patches ago
fleet scroll
That’s odd because it just stoped working today
deft escarp
I downloaded the game on a New Zealand AppleID, but I want to purchase things in game with PayPal. Could I just reinstall the game with a US AppleID, sign in and purchase gems using PayPal that way?
blissful badger
How do I link another device to my current azur lane account, my current account is bound to a yostar account but I don’t know how to link this second device to my old account
sullen sand
spring grotto
@blissful badger If you mean you just wanna log into your account on your new device, just log into your bind option on the title screen of the game on your new device, and then choose the server that you used to play on as your account stays on the server that it was created on
@sullen sand For that issue, unfortunately you will need to reinstall
blissful badger
Thanks!
vagrant jackal
I have an issue with a purchase I made this morning and I emailed al.cs@yo-star.com this morning and followed up in the afternoon, but I have yet to hear back. Its been about 10hrs, and I understand responses may be slow due to the current pandemic but should I expect to hear back tomorrow?
cobalt snow
it can take up to a business week for a response
vagrant jackal
rip
cobalt snow
additionally, they operate on CN times
lusty gust
I have contacted them with transaction problems and they seem to respond within a day or two and sort it out fast
spring grotto
You could definitely try it. But it's not a guarantee fix though
signal dome
@spring grotto do you know if I am the only player who didn’t receive the lucky bag?
Would this be an Azur Lane error/bug or apple’s?
spring grotto
Were you charged for it?
signal dome
It says pending
But transaction went through
As I saw a balance decrease from 80 to 50 ish
Normally, once it’s approved, Akashi gives me the bag
spark raft
Tried to get on to AL today, kept crashing, it’s been like that for the past few days. I’m on an iPhone 8, so I wouldn’t see what the problem would be. Also tried uninstalling, didn’t work.
signal dome
This isn’t the first time this happened though. @spring grotto
spring grotto
@signal dome Gotcha. I'd say make sure to check your in game just to make sure it's not there. If it's not, then please do contact customer support
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
@spark raft Please do check the pinned message
signal dome
Yup, it’s not here. I will give it 24 hours to see if the transaction fully went through
On my end it still says pending
Thanks @spring grotto what do you think it might be? My game or on AL end?
spring grotto
Nah, it's just a thing that can happen to AL at random
spark raft
Ah, ok, thank you
tardy shuttle
I just have a question, when i did a purchase an event bag for this event it was originally priced for $29.99 but it charged me $39.99 plus tax would be $44.79. I live in Canada so it is because of the currency difference or something else?
versed swift
Having problems with my pull. I didnt screenshot the before but i had about 20k gold. I did build for the event, which is 15k in total leaving me with 5k. That part was fine but for some reason my build results dont show up. I tried to ask support through in game but it crashed on me.
graceful ibex
On C1 map at 34% boss node didn't showed up even after all mob was cleared
storm ibex
Just bought some dock expansion but when I go to the dock the dock capacity shows at 380 and not 440
Not sure this is the right spot to put this
vagrant jackal
I just wanted to update from my earlier post, my issue has been resolved quickly💯
hot gorge
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
@storm ibex did you buy dock capacity or depot capacity
@versed swift have you checked your dock?
versed swift
@misty crow yeah i have and its unchanged. still the same amount as before
blazing jolt
@misty crow akashi give back my gem thanks for yell at her 
carmine hedge
For some reason i got network error message
oblique wagon
Is there a fix for this yet? After restarting my android it's been stuck on this. I've tried reinstalling multiple times but always end up here.
modest yarrow
Since the update, my game has been experiencing some frame drops from 60 to like 10. This can be seen in the menu, and more noticable in combat. I'm using Noxplayer. Anyone else have this issue?
wraith pewter
Does anyone here have a fix for MEmu Emulator? AL freezes way too often 🙁
digital torrent
^ but not on emulator; I cannot get mine to open after the update :c
Please @ if anyone has advice >_<
sinful yoke
are you on iOS
digital torrent
I am
sinful yoke
what model of iphone?
digital torrent
I see, thank you
wraith pewter
AL runs well on my phone but I prefer emulator over it
and sadly emulator freezes very often
Ive got virtualization and stuff enabled
sinful yoke
I may be remembering incorrectly but I believe virtualization may cause it to run slow
wraith pewter
As I remember virtualization helps it
Heck even when I installed the MEmu enabling it was recommended in ordero to increase performance
sinful yoke
I mean for azur lane specifically
wraith pewter
oh, then dunno
I dont have a problem with low fps or anything. Just freezing issues
Where game randomly freezes no matter what happens
Either battle is loading or i'm just checking my dockyard
sinful yoke
can you try doing a file repair in settings?
severe quarry
mint sun
Hello I just want to report this problem because it keeps on being stuck at 99.31% on loading screen whenever I attacked an enemy on c1 or A1 on the new update. I've already tried rebooting my phone and the app also the wifi router but still I got this problem.
shy elm
Don't know if this is like that bug from a while back but I keep getting Takao as my SSR in the event build. It's happened three times in a row and I can't help but think something isn't right. Especially when I see other people building her too. Probably just super unlucky but thought I would say something here anyway.
old copper
Hello, has anyone faced any app crash issues after the update? i can't seem to open the app, it crashes whenever i try to open it. It was fine a week ago
quiet briar
I’m having the same issues
frosty yoke
Hello I tried to relogin after installing the game new. I connected my yostar account and now I can't get to my server. Is my account now lost?
sinful yoke
try checking the server you are logging into
frosty yoke
I'm not loged in to any server the your character icon doesn't appear on the server I'm normally
sinful yoke
try logging into it anyways
the character icon is only client side and will only appear if you have logged into it on that installation previously
frosty yoke
It says login successful but shows me server amagi instead of avrora, should I just select avrora?
sinful yoke
yep 
frosty yoke
Omg it worked, I already thought my account was lost. Thank you very much @sinful yoke 
spiral moat
hello, i recently purchased the lucky bag and it deducted 2x on my google play, where do i report or what should i do
sinful yoke
contact google regarding the double purchase for a refund
hot estuary
I'm also waiting for my items from the Bag purchase
Is it possible to not receive them for a day?
solar hemlock
Hello i have a problem after the end of the maintenance i can't connect myself or even download the update.
It keep saying "loading game" and then freez on it
How can i fix that ?
deft parrot
Hi,
I just bought the Night out lucky bag, but didnt get any of the gems/items. The transaction went through though. I'm trying to contact Yostar via the in-game help but it keeps me waiting for ages. Is there a tech support around here to clear this out?
spring grotto
There is not here personally. But did you check your in game mail to make sure there wasn't in there?
warped jewel
Hi, I mostly play azur lane on bluestacks on pc, it usually run quite good I have it configured to use 3 cores and 3bg of ram but recently the sounds start to brake randomly sometimes, it sounds like an analog tv with low signal... Just restarting the game it gets repaired, but I wanted to know if someone know what can be causing this and if there is some configuration I'm missing or something to prevent this... for now I've configured bluestacks so it can use up to 4gb of ram, so I don't know if with this will be solver.
Thanks in advance and sorry for that long text
deft parrot
Argh! It is there! It is so unintuitive... When I buy gems I usually just get them... sigh.
Thanks!
sullen oxide
Hello. I bought the first pack of gems "money was taken off" there are no gems. <At that time, the card was not tied and an error occurred. Having tied a card and buying gems again, they came.
The second payment weighs as "waiting" what to do?
storm ibex
@misty crow I just checked the shop and I bought the depot expansion. Which fine as I needed more space for that as well. Thanks for reply.
woeful axle
I know I could just solve this by retreating and restart the fight, but still, I think it would be good to drop this here...
Erm, I think the royal navy hit the siren too hard?
First time getting this problem. Doubt this is supposed to happen, so I thought I share bug here
carmine hedge
I'm having trouble getting my account back
worn cobalt
Is this a Bug ATm..?
spring grotto
@woeful axle That's just due to a shaky internet connection to the game server
@carmine hedge did you have it bound?
floral osprey
Hi I can't play AL on nox. its froze on the loading screen
spring grotto
@worn cobalt log back into your account through your bind option on the title screen there
carmine hedge
Yea I have it bound with Twitter and yostar
spring grotto
Okay, log back into your account through your bind options on the title screen and then after that, log back into the server that you previously played on as your account stays on that server. If you're not too sure which one it is, just log into all of them
carmine hedge
Alright thanks
slender trout
Tried triggering Algerie's rub line on her original and beach skin but no luck.
Even repaired audio.
I'm guessing it's not her head?
wise coral
My AL doesn’t open on my iPad anymore. Using 11.4.1
Instantly crashes when I try to open the app.
runic nimbus
Hello I have a message (red circle 1) in Azur Lane official game-news...I click on it and it wants me to subscribe to the official news. I do not want to subscribe but there is no option to decline. I exit and the "1" remains. Anyway to remove it?
"Follow to get these updates in your own server" Birdhouse-thing with blue box "Folow"
flat storm
Hi, when i open up help articles from settings my game immediately crashes to home screen. How can i fix this?
granite monolith
I'm having troubles to get mine account back
deep pivot
if ur having issues starting the game on IOS, update ur IOS to the latest version and try again
zenith lynx
Help! My game keeps crashing when I try to do things like fight Yuudachi or press a button, the crash counter is at 10 currently 
woeful axle
@woeful axle That's just due to a shaky internet connection to the game server
@spring grotto
I see. Though was a bug. Thanks for the clarification man!
earnest igloo
Hello, I would like to ask, is there any way to recover an account which was binded to fb?
pale pine
part 2 doesn't appear
topaz sky
@earnest igloo if u have binded it to fb, when the main screen shows up there are 3 ways to login on left side of the screen Facebook, Twitter and Yostar, so just click on facebook and login to the FB account u binded it to.
vague bridge
Hello i would like to know if there is issues with the Avrora server it always say network down but i am connected my home WIFI
steep horizon
Event Skybound Oratorio new chapter not appearing? Is there a problem with this?
sinful yoke
wait till next hour
bleak compass
I want to buy gems but it keeps saying fatal api error
lament dagger
im having issues logging into my account rn. my account is binded through twitter. i got a new phone a couple of days ago but when i log onto twitter and choose my server it bringsme to the tutorial
deep pivot
did you make sure u chose the right server?
lament dagger
i selected the right server. just to double check i tried the others but still same result
quiet briar
is there a solution to stop instant crashing when I try to open my game?
I updated and it just started crashing like that
sinful yoke
please contact customer support and they will get the gems straight to you
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
glossy fjord
Ok thanks
sinful yoke
@quiet briar what model is your phone and what update version?
limpid rivet
Having the same crashing issue after the patch - iphoneX, ios 12.1. Was working fine 10ish minutes before applying patch.
deep pivot
update to latest ios version
limpid rivet
yeah, not happing for a game, try again
cobalt snow
The game no longer seems to support older iOS versions, so outside of updating or using some other operating system there's no fix
sinful yoke
we offer no other help for not updating, sorry to say
it is like an outdated model of phone, theres nothing to do until you update said phone
limpid rivet
The official page says iOS 9.0 or higher. Glad to see you are liars.
cobalt snow
This was a recent update, so I expect that will need to be updated
sinful yoke
the itunes store displays the requirements to install the game, not play
its a very odd system but it requires less micromanagement for itunes
deep cipher
Hey I just bought the £10 gem pack and it hasn’t come yet. It’s been about a quarter of an hour.. the notifications came up confirming the purchase but the gems are yet to appear. I tried to contact help in game but it crashed whenever I tried. Please help 😅
My iPad is very new and is latest generation, so I don’t think it is a problem with the device
sinful yoke
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
contact customer support and they will help you get the gems @deep cipher 
stuck vapor
so i binded my account to google play and it did work some times but then one time it didnt and i needed to start again but i didnt want to i deleted it
any idea how to get it back
sinful yoke
azur lane does not bind with google play
did you bind with any of the proper binds ingame such as yostar, twitter, or facebook?
sinful yoke
thats due to the files on your phone, they may keep the account data
deep cipher
I can’t remember my yostar account password and the email for reset password isnt appearing when I ask for it
sinful yoke
where are you finding reset password?
yostar works by newly generated codes
to login you must input your email and press "generate code"
your email will receive a code and you put that in
sinful yoke
where are you looking atm?
sinful yoke
I dont believe that is meant for user login, but staff
deep cipher
Ah
sinful yoke
to contact them on helpshift there should be a red button that says "contact us" at the top
deep cipher
Ah right
sinful yoke
press that and it should open a ticket for you without any sign in stuff
sinful yoke
its just a bot message, no need to reply
deep cipher
So I wait until further notice?
spring grotto
Yeah, just wait for their human response 
warm comet
So I just bought a 4GB ram phone to play games and I noticed that AL keeps lagging/stuttering/freezing on dialogue, wanted to know if there is a pre requisite update I need to make it run smooth or if I need to reinstall it. It is not a connection problem
zenith lynx
Ok, I really really need a fix for these crashes
It's gotten to the point where the game is nearly unplayable
cobalt snow
have you tried a reinstall, and also what operating system are you on iOS?
zenith lynx
I'm on android, on a chrombook, if that helps
also I'm worried to reinstall because I forgot my password like the absolute moron I am
cobalt snow
You can try making a new bind just in case
zenith lynx
I have a twitter bind, should i bind anything else?
pastel mist
Is it possible to unbind a Yostar account?
zenith lynx
Ok
cobalt snow
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
cobalt snow
Make sure that you're binding in the settings screen, not the title screen @zenith lynx
zenith lynx
I am
pastel mist
Okay, thanks.
zenith lynx
How do I make a yostar account
this website is a nightmare to navigate on a chromebook jesus
Nevermind I figured it out
Um
Why is it going through the start?
cobalt snow
Did you login to the same server as your main account @zenith lynx
fleet scroll
Azurlane only works on iOS 9 and higher?
cobalt snow
AL can be installed on iOS 9 or higher, but the current patch has issues with anything other than the latest iOS @fleet scroll
fleet scroll
Ok
earnest igloo
@topaz sky The problem is the fb account is already deleted, but my AL account is still binded to the FB
cobalt snow
Was your FB bind the only one? if so, you will need to go through account recovery with customer support
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
cobalt snow
@earnest igloo
earnest igloo
If i remember correctly, yes i'm only binding my acc to fb @cobalt snow
cobalt snow
Then it won't be possible to use that to recover your AL account, assuming you don't have access to it. Use the contact us button on the above website for account recovery
If you don't remember your UID, just state that you don't know in the required space
earnest igloo
What do i need to provide before contacting customer service?
cobalt snow
the contact us button should list out all the details that you need
earnest igloo
I see, thank you for the help
cobalt snow
additionally, if you were in the Amagi server just put any and note below that you're server is amagi
austere lily
So I have to update ios to run the latest patch? It's crashing on startup now
cobalt snow
Yes, latest update will require iOS to be updated
austere lily
ah okay
white halo
is this the place i ask what to do if i bought something ingame and didnt recieve it but still got charged?
cobalt snow
Have you tried restarting/checking your mail?
white halo
yes and yes
cobalt snow
what item was it?
white halo
it was the new commanders support pack 2
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
white halo
kk ty
spring laurel
Anyone know why my game stutters/lags?
I’m using an iPad Pro which should be pretty powerful, no heat and no storage problems
It usually is pretty fast when I start playing, but after 10-20 min it gets really laggy
It’s really easy to tell the game is lagging because when I try to change my formation in a battle it’ll freeze for like half a second
earnest igloo
Hello @cobalt snow, i already emailed the customer service, how long it usually takes to reply?
Their automatic bot already replied though
cobalt snow
A business week usually, if you don't get a response within that send a follow up to the bot message
topaz sky
@spring laurel I think its normal that it happens when swapping/moving ships in formation, idk abt others but happens when I play too.
edgy burrow
I just noticed now because i didnt check earlier but the DD guns and the BB guns i bought from the point shop from the Iris of light and dark event are gone. (I bought 6 of the DD ones and 6 of the BB ones)
topaz sky
Umm i think those are the blueprints of the gun
edgy burrow
Oh, shoot
edgy burrow
Well that's a facepalm moment
elder vapor
You can farm extra DD prints in D1, and buy the BB gun prints from this shop
topaz sky
Well its only good on Jean Bart for now
prime wagon
I have purchased the gem box and now my account have not received it. Help :((
topaz sky
Did u check if u got a message saying the purchase has been confirmed or anything?
Did u check ur in-game mail? @prime wagon
prime wagon
Nothing :((
topaz sky
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
topaz sky
U will have contact them with mail and send ur UID, username and all along with the bill
prime wagon
What email
topaz sky
It will take atleast 5 business days for a them to reply
prime wagon
Ok :((
topaz sky
Just click on the link
then click on contact us
fill out all the details and attach the bill
U will get a bot reply once u send a mail so dont bother with that
prime wagon
Cant see amagi sever :((
sinful yoke
choose any server and put in the box where you describe your issue that you are on amagi
prime wagon
Okay
tawdry raven
Greetings, I don't know English writing from a translator, I accidentally spent 500 gems on purchasing 3 skill learning slots, can I somehow return them?
carmine hedge
Sadly, nope
tawdry raven
Thanks
native trellis
hello
i want to know if it's possible to add money on azur lane without credit card.?? like using those google play cards or something ?
??
steel atlas
native trellis
just asking cuz the moment i tap on buy gems it demands my credit card number. i don't have one
that's why i'm asking ehre
here*
granite lion
@carmine hedge please don't ping moderators for no reason
granite lion
just ask your question and someone will help you eventually
carmine hedge
oh
ok
sorry
i'm with a strange bug
my bulins are disappearing without reason
gold bulins
granite lion
what do you mean "disappearing without reason"?
carmine hedge
how i can explain..
i don't use them
for example
i was saving my gold bulin for le triomphant
and when i took other bulin
the first disappeared
and this is the second time that this happens
and i didn't used
granite lion
that's first I hear about such issue 
you sure you haven't retired it accidentally or don't have filters active?
carmine hedge
no,cuz i lock them
that's first I hear about such issue
you sure you haven't retired it accidentally or don't have filters active?
@granite lion me too..
i lost 4 bullins already
granite lion
can you send a screenshot of bulins in your dock
granite lion
are they missing in dock or when you try to limit break ships?
granite lion
that's not an answer to my question
carmine hedge
sorry,i'm brazilian
granite lion
there's a filter that hides locked ships from limit break
carmine hedge
they are lacking on dock
granite lion
granite lion
if it's in dock - they should be visible there
I guess try file repair
if it doesn't help - contact customer support
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
thanks 🙂
yeah,only universal bulins are stacking
btw,i'll contact staff
thanks for attention
orchid hazel
@carmine hedge Can you sort by these?
carmine hedge
Wait a sec
For some reason
Just universal bulin
I spent one gold bulin now but,i had 4 of them
patent flame
I think try to remember how may Bullins do you have before
patent flame
Uhh
patent flame
Did you tapped the buy button @dull garden
dull garden
No I'm wondering why the price is different from the one displayed in game
patent flame
The $39 dollar one?
dull garden
Yep
patent flame
Yep
@dull garden blame economics
carmine hedge
dull garden
All the other packs are the same price as shown ingame though
dull garden
patent flame
I think it's a Google glitch
native trellis
@carmine hedge did u limit break any ship ? or u retire them ?
carmine hedge
Yes,as i told before
But
Always that i get one bulin gold
Another vanish
Without use
native trellis
uhhh
native trellis
can u show me how u lock ships ??
patent flame
Also, how do you remove AL accounts from other servers (Amagi)
native trellis
patent flame
I wanted to delete my dummy account
native trellis
@patent flame sorry idk :c
carmine hedge
native trellis
this is weird
carmine hedge
I'm the master on unique bugs
native trellis
xdd
carmine hedge
In kancolle i sunk one ship with Orange life,and ships sink Just in red
Now this in AL
native trellis
when u retire. u click on ships u want to retire. or u click on "Quick Retire" ?
carmine hedge
My account is logged in cellphone and emulator
native trellis
me too
carmine hedge
Hmmm
carmine hedge
Hmmm
native trellis
send them email
carmine hedge
Yes,i'll do it
native trellis
and tell them looked for help in #tech-support but nothing worked
also u did repair
tell them everything u tried
carmine hedge
Ok
carmine hedge
Thanks for all help and attention
native trellis
np uwu
spring grotto
There was an update a few days ago or so for AL to work on fixing the helpshift function in game
zinc badger
i already cancel it
do i have to updtae it in the future?
i mean if i will be forced to do it sooner or later
i'd rather do it now, when am at home ofc
spring grotto
Well I'm sure there will eventually be an update that'll be required in the future. But this one in particular will never be forced
zinc badger
aight, thanks
prime wagon
How to reply this mail?? Do i need to make a new mail or just click reply??
spring grotto
Just click on reply and send them the information they requested
spring grotto
That's b/c it's the weekend now. Customer support only works on weekdays. So please do be patient and they'll reply when they're back in the office
spring grotto
No problem at all 
carmine hedge
Something's going on, I completed all nodes and I can't proceed through Hard Mode. How do I fix this?
I tried restarting the game, still can't do
carmine hedge
Oh, silly me. Thanks a lot!
spring grotto
No problem at all
jagged crown
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
runic nimbus
Yes, like never. So will ask again.
brisk lodge
why my friend cant visti my dorm
warped jewel
Maybe because is private
You can check it on the setting on the main screen once loged into the game
warped jewel
Uh... Then I have no idea what it could be, maybe some more experienced player or moderator can help you, sorry
brisk lodge
sinful yoke
just keep messing with it and it might sync up
brisk lodge
so i need to wait?
north shale
it doesnt work immediately after setting it iirc
maybe try again tomorrow?
brisk lodge
ok thx
high eagle
hey ive got a probelm with my azur lane gem payment, could any mod help me?
spring grotto
What exactly is the issue?
high eagle
it says the payment is pending in the apple store
bought it ingame and didnt receive the gem
been like 6 houras
spring grotto
Gotcha. If you were deducted for it, please do contact customer support and they will help get your items to you
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for support
high eagle
alright thanks! 🙂
tough idol
Hello. I seem to have a weird problem. Any time there is a loading screen (like when launching pvp or any fight), it seems to stop at 99.30% and just sits there.
runic nimbus
I was sad I have not pulled Algiere, but then I kept things in perspective.
oops
sorry channel mt
dusty owl
Is there a staff member that can help me figure out how to transfer my account, I emailed the support team email but just got an automated response both times
elder vapor
because your first fleet no longer meets requirements
you have to use a CVL
your second fleet also doesn't meet, since there's no proper CV. If you swap Sara and Centaur it would work
pliant breach
ok ty, so at least one fleet must meet them i guess 
fading stone
Hello. I'm having some issues with getting the game to install on my Pixel 3a. It seems to download, and when I was originally getting things set up on my phone yesterday, it had shown the game icon, though it hung up after the initial logo screen. Every attempt I've had to reinstall it has been met with Google Play saying it has an issue installing the game, and I haven't had luck getting things to work following any of the advice that their thing has given.
versed coral
Is AL available on Huawei’s AppGallery ?
elder vapor
@pliant breach in order to use the fleet in the map you must have at least one of the "labeled" parts in each quadrant filled, if present. Fleet one requires a CVL and either a CL or DD, as an example. Missing one of those 2 means you cannot use it
Hard Mode has always been like this, it is not anything new
uneven oxide
My game suddenly did this and softlocked in place
pliant breach
figured it out, until now had autofilled the first fleet to have the requirements, but wasn't going well this time cause of the needed ships and the ones i was using
frosty dagger
I'm currently unable to access my old account for some reason, could I have some help with that?
strong roost
Tengo una pregunta sobres los precios de su contenido extra
ashen wasp
Or did i post to the correct channel..? Pls forgive...just joined a few moments ago
Uhh nvm found it
late mulch
Recently, I've uninstalled the game to correct a bug and it worked.
Though, since then, the game is connected to the wrong google play account, which makes it impossible for me to pay for contents like skins and diamonds.
The game is actually connected to the wrong mail address, and even if I go to the Google Store, connect to the right address and then relaunch the game, I'm still on the wrong mail address.
I tried to completely uninstall the game and reinstall on the google store by using the right account, but it changed nothing, I'm still on the wrong google account.
Do you know how to correct that problem ? I'm on android (tablet).
I know it's technically not directly an Azur Lane problem, but this problem affect me on the game, so if you have any ideas, that would help.
Thanks in advance.
ashen wasp
Oh...no worries...some fellow told me to just restart the game and it worked
Probably just a minor glitch here and there
wise coral
so AL isnt supported on older ios versions anymore?
elder vapor
Not likely to be, no
It’s very rare for anything to be supported past maybe 2 versions. 12 might still work but 11 is basically dead
sinful yoke
its supported on older versions
its just a 50/50
but yes, sometimes too old is too old
you cant expect anything out of a very old version
rich void
i dont understand why the last 2 days i logged out of the game 5 mins before daily reset thern log back in 2 mins after reset but my daily commision not reset?
it used to reset all commission to coin and oil ones
lone sun
I have problems getting the game to load on my iPhone 5s as whenever I launch the game it crashes but the game worked and ran before update 1.5.02
rich void
@sinful yoke what time and time zone do commissions reset daily now?
sinful yoke
12AM mountain standard time which I believe is UTC -7
rich void
ty
tough idol
Hello. I seem to have a weird problem. Any time there is a loading screen (like when launching pvp or any fight), it seems to stop at 99.30-99.40% and just sits there.
Here the log screen for my issue.
lone sun
iphone 5s is too outdated to run azur lane
But it ran before..so I guess it’s the update which made my phone unable to run it
thorny pewter
is it possible to change the bounded email account?
rugged horizon
inner hedge
glass copper
is nox better use in this game or bluestacks ?
cyan venture
Do you know how to unbind gmail azur lane game?
half path
Gmail? You mean a Yostar bind?
errant owl
just update the game (ios) few minutes ago. then i can't run the game anymore. restart my phone doesn't help too T_T
half path
@errant owl Try updating your OS to the latest version, seems to be a fix for the majority of iOS users.
errant owl
/sigh
time to nerf my phone again
cyan venture
Yes
@half path right. because of this gmail I no longer use it and I want to switch to a new gmail
half path
Ay, in that case, you'd have to contact CS to get them to unbind your email for you.
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
half path
Would recommend having another bind on your account before you do so, if you don't already
robust grail
Explain yostar
half path
@cyan venture That's an automated response, you don't really have to mind that. A proper reply will come within 1-5 business days.
robust grail
Excuse me wat ze fak
cyan venture
@half path like this. thank you
robust grail
@half path any idea why that happened
half path
@robust grail The voice line on retrofit screen? That's just a UI issue, should fix itself when you reload the application.
half path
Oh, sorry, didn't notice that
robust grail
Is ok
half path
@carmine hedge It's a known issue where the game thinks you have more points than you actually do. Reloading the game and praying it works is the only fix at the moment, until devs patch it.
carmine hedge
ight
half path
Emperor, does it still show up if you reload the game?
robust grail
Yes @half path
It happens when I swipe up to reveal the home button on my samsung
I think the game thinks that I want to slide to javy retro
But freezes halfway
half path
...oh, that. Only fix I know of is to... not do that, I guess
robust grail
Shrug
late mulch
Recently, I've uninstalled the game to correct a bug and it worked.
Though, since then, the game is connected to the wrong google play account, which makes it impossible for me to pay for contents like skins and diamonds.
The game is actually connected to the wrong mail address, and even if I go to the Google Store, connect to the right address and then relaunch the game, I'm still on the wrong mail address.
I tried to completely uninstall the game and reinstall on the google store by using the right account, but it changed nothing, I'm still on the wrong google account.
Do you know how to correct that problem ? I'm on android (tablet).
I know it's technically not directly an Azur Lane problem, but this problem affect me on the game, so if you have any ideas, that would help.
Thanks in advance.
carmine hedge
Uh? anyone knows why my game starts lagging when i move my fleet?
half path
You got a retrofitted ship in it?
carmine hedge
Yes
half path
Yeah, retros cause frame lag for some unknown reason on mobile devices. No fix at the moment.
carmine hedge
Thank god thought my mobile was becoming a potato
half path
@late mulch Try signing into a web browser version of the Play Store with the account you want to use, and installing the game from there?
late mulch
I have to uninstall the game again ? seriously ?
it takes me 2 hours everytime I uninstall/install
half path
You don't have to if you don't want to, it's just something that I think might work since I'm not an expert on GPlay's technical details
silver dawn
Has anyone else been experiencing a glitch where Enterprise says her skill line when launching an airstrike regardless of whether the skill activated?
gray swift
can a staff help me unbind my account ?
spring grotto
Staff here cannot, sorry to say. Are you trying to unbind your Yostar bind?
spring grotto
Yeah, you will need to. They'll help get it unbound for you
north shale
@silver dawn is your enty using the vf17 plane? the plane has a skill of itself
fervent oyster
Hi I am asking for a friend, but can I get help on discord to help with account recovery?
or like who do i contact here on the server?
@vast quartz do you know? sorry if bothering you
vast quartz
@fervent oyster Please send a email regarding the account recovery to al.cs@yo-star.com
silver dawn
@north shale Yes, I guess that would explain it
fervent oyster
@vast quartz understood, thx!
silver dawn
She's had it equipped for a while. I should have noticed sooner
Thanks for clearing that up
tender agate
Anybody know how i get a refund or do i have to email yostar directly?
spring grotto
Refund for a failed purchase? Or did the purchase go through correctly?
tender agate
It went through correctly but i chose the wrong one to buy
spring grotto
Unfortunately they most likely won't refund such a purchase as there are confirmation screens before making purchases. You can try emailing them though just to make sure if you'd like
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
tender agate
Alright thanks
orchid mortar
I decided to redownload AL on phone. As you can see its installed. But when i open i see this
spring grotto
It's just asking for storage permissions. They seem to have messed up again w/ the msg though and left it untranslated
obsidian mantle
I have kind of bug that i can't really do anything against
In war archives - winter clown i can't go to the hard stage
in fallen wings i clear all normal stage still stuck in 92%
spring grotto
What keeps you from going into HM for WC?
And you need to clear B3/D3 multiple times after fully clearing the node to get the last cutscenes
obsidian mantle
I cleared A1-3 B1-3, but still say "Stage not yet open. Please clear previous stage"
spring grotto
Gotcha. You just need to go into "Map A" then press Hard mode. Trying to go into Hard mode from "Map B" will cause that msg b/c it's trying to take you into "Map D" when you don't have it unlocked yet
obsidian mantle
oh you're right i'm fricking idiot... thanks for the help!
spring grotto
Oh no problem at all. And yeah, it can be a bit confusing the first time experiencing it 
plucky gulch
Hello, due to the announcement of the rework of clans, I have a question, can I transfer my account from Sandy to Avrora ?
spring grotto
You cannot, sorry to say
fleet rune
Hm, I think a ring I had disappeared and I didn't oathed anyone. I am sure it was there before I purchased 2 rings.
high inlet
um hello, so Azur Lane stopped working for me, is there anyone else who cannot open the app or knows a fix?
carmine hedge
Are you using android or iOS?
high inlet
iOS
vernal wraith
@spring grotto @spring grotto @spring grotto @spring grotto
high inlet
the app is just not opening after I updated it
carmine hedge
What ver of iOS are you running? I’m currently running on 13.4 and working fine. @high inlet
vernal wraith
Sorry, still new to discord and I didn't mean to do that. I do have a question though
spring grotto
No problem at all. Go ahead w/ the question
high inlet
11.2.6 it was working fine today in the morning. I just updated the app on AppStore and now it's just refusing to open. @carmine hedge
vernal wraith
I've been trying to purchase the night out bag for awhile and I keep getting "error code 19" or "invalid parameters 200250". What do these codes mean? I've emailed support a few times but haven't gotten a response
carmine hedge
Maybe, try to update to latest OS ver?
spring grotto
@high inlet You will need to update your iOS version to at least 13, yeah
@vernal wraith Hm....can you try clearing the game's cache and then restarting your device if you haven't yet?
high inlet
Yeah, that's the problem. I cannot update cause I don't have enough space. I just find it weird that it worked perfectly fine... thank you tho.
vernal wraith
Ok, how do I clear the cache?
spring grotto
You'll need to go into the storage settings of your device, find your apps, find AL, and after finding AL and choosing it there, you should see an option for clearing the cache
vernal wraith
Hmm I tried clearing the cache and restarting but I still get the invalid parameters message
spring grotto
Gotcha. Okay, could you try a file repair then from the settings menu in game? Just to check if it's a bad file issue
vernal wraith
Is that where it says repair assets or repair live 2d?
spring grotto
Yeah, choose repair assets
vernal wraith
It said "no exception" after scanning
spring grotto
Alright. Hm...can you try opening log mode and getting a screenshot when you get the error message?
/logmode
carmine hedge
spring grotto
steps to open log mode
vernal wraith
high inlet
AzurLane stopped supporting iPhone SE (old one)?
vapid bluff
Is there any way to change the email on your Yostar account, or to transfer your AL account to another Yostar account?
carmine hedge
I guess so they dropped support for iPhone 6 series so maybe
high inlet
Oh, I guess that's why it's not working anymore. I'm so sad. Guess cannot play anymore:D
spring grotto
@vernal wraith Hm...I'm not noticing any errors or anything in there Unfortunately I'm not too sure about the cause of these error codes then. Customer support should ideally be able to provide more information from the devs about them, so I'd say wait for their response. It is the weekend though (so that's why you haven't gotten a response yet). But they will be back in office on Monday
@vapid bluff It is, but you will need to contact customer support for them to manually unbind it for you since players aren't able to edit Yostar binds
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for support
vapid bluff
Ok thanks @spring grotto
vernal wraith
Okay, thank you
lime pelican
I am clearing D3 with Jean Bart MB without her sinking but the mission does not progress
Oh, I see where my mistake was, we need to use her against the boss. They should clariify this because I really thought it was "Have it in one fleet and just keep it alive"
grizzled jolt
Hi. I have a question
I am stupid and I spent my gems on the skin of "Le malin" and a week later they announce that she will have a skin with 2D. Is it possible to return a skin?
elder vapor
That’s a negative, unfortunately
short lintel
Hi, I've cleared all the Normal Mode nodes in Fallen Wings in the War Archives to 100% and 3 stars, but Fallen Wings completion rate is set at 92%. Anyone have any idea what I could be missing?
elder vapor
Clear B/D3 more
short lintel
Hmm. Think the total number of ships destroyed is glitched or something? I'm pretty low on oil so hopefully that's it.
elder vapor
No
You have to clear it several times for the final scene
Several times past 100%*
short lintel
Oh, I see now. This is the first time I've ever come across something like that. Thanks for clearing that up!
elder vapor
All events have that, but you usually grind the last map for drops anyway so it’s natural
short lintel
I see I see; for the other events in the archive and from what I've played so far usually just hitting 100% was enough for the final scene
dusty owl
@spring grotto how can I transfer my account? I have my facebook account binded but when I logged into it on my new phone on azur lane it didn't transfer anything
sinful yoke
make sure you're logging into the right server
sinful yoke
do you have your UID?
dusty owl
Yes
sinful yoke
can you send it? DMs or here, whatever you prefer
can you try logging into all servers? its in one of them
dusty owl
it didn’t work
dusty owl
No just one
sinful yoke
it gave a confirmation that your account is bound to facebook, can you try restarting your device and login again?
dusty owl
As in fully turning it off?
sinful yoke
yes if you can
dusty owl
It still didn't work
Am I able to unbind the facebook account and bind it to a different one or would I lose my data doing that?
sinful yoke
thats very unusual 
you cant unbind a bind if its the only bind on it unfortunately, and you need access to the account to do any unbinding
dusty owl
I have my old phone with me so I am able to access it
sinful yoke
try binding it to yostar or twitter, then you can unbind the facebook and bind it to another
woven tide
Having an issue opening the game, stuck at the initial loading screen. Was working fine ~30 minutes ago
sinful yoke
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
cunning vigil
thank you
sinful yoke
either option above
cunning vigil
yes
olive knot
I cant open the game it just insta closes everytime i try to open it, last monday it was fine but now i cant play :c i tried to uninstall and install it again but doesnt work :'c i play in iphone 5 btw
cobalt snow
iPhone 5 might have issues with hardware, but there's also an issue with old iOS not working with the latest update, try updating iOS and it should let you at least open it again
olive knot
Idk how xD
cobalt snow
there should be an option in settings
sinful yoke
it has to be iphone 7 and above
game is completely dropped for iphone 6s and below now
cobalt snow
oh, it's been completely dropped now 
sinful yoke
yes, nozo told us iphone 6s and below users should expect crashing and no fix unfortunately
cobalt snow
If you had your account bound, you can at least try to transfer your account onto a device that can play the game
If you didn't have it bound, you'd have to try account recovery to continue that account
sinful yoke
you’re lucky then 
it has 2gb ram (iphone 6 doesnt) which is minimum
nozo told us since its the bare minimum it shouldnt be expected to run great or at all
cunning vigil
I see
wary gust
I made a purchase but i guess it glitched out and I never received the items what can I do about this?
cobalt snow
try restarting and checking your mail, but if you don't seem to have the items after that you can contact customer support
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
wary gust
alrighty will do thank you!
dry night
whats the minimum requirement specs to run AL on mobile? android OS version
does Android OS 8 runs AL?
@vast quartz
need help urgently with this , as my phone has finally died
vast quartz
i would say it has more to do with ram, anything that's lower than 2 gb of ram or less wouldnt work so on the safe side get phones with more ram 
dry night
so android OS version is alright
sinful yoke
I believe it has to be at least 8 to work
sinful yoke
if it has 3gb ram or more it should be fine
dry night
it has 4GB ram
crude narwhal
I've done roughly ~50 event builds( ~100 cubes) and haven't received even a single event ship. Given the % change of getting an event ship from each build, this seems like a rare occurrence. To me it seems like it's building from the regular heavy pull, despite me making sure i selected the event build pool.
Is there a chance some leftover/old files from older versions could be interfering with the shipbuilding on my side? And is there a way to check for these redundant files of older versions which could be cleaned up, or would that require a re-install to be certain?
If the above is not the culprit, can support access the builds I've done server-side and confirm whether it's building from the correct pool? Or is this data not accessible to support staff for privacy/security reasons?
north shale
not getting anything in 50 builds is normal, it's just pretty bad rng
scenic gyro
Is Iris Countryside bugged for everyone or is it just me?
Despite buying the pack and the missing items, it still comes up with the missing items screen and looks like it's missing a large chunk of furnishings on the right of the screen.
crude narwhal
@north shale I know there is a chance for this happening, but the odds of this happening is 2.66% . I'm just asking if there is a way for me to conform that it's just bad RNG and not some bug resulting from older files/ wrong request being sent to server.
@scenic gyro If you buy the collection, it only buys 1 of each item, the theme you want to apply uses several duplicates of the same item, hence the missing items.
scenic gyro
But I've bought the missing items and it's still telling me they're missing
crude narwhal
hmm.. yea that does seem weird
half path
It's a #known-bugs, no direct fix at the moment.
brittle imp
About Akashi Gifts , so after you buy gems , Akashi will give you 25 Gifts in mail , so i collect all the 25 Gifts , then after that i bought gems again(Same Month) , She doesn't give any gifts anymore , So 1 month she can only give
The 25 gifts?
Like 1 month 1 time?
half path
It's once per account, no matter how many gems you buy.
brittle imp
I thought if i bought gems again , Akashi will give me the 25 gifts again
I spent around $60 xd
But Thanks
tawdry onyx
I have contacted Z23 sensei and FOG_Yamato but no response from Z23 sensei and I got this r3sponse from FOG_Yamato
half path
Was the 'bug' the lines of code on your screen? 
tawdry onyx
Yes
half path
That's just log mode, you can close it by pressing 'hide' on the top left.
And yeah, it's not actually something Yamato can do really anything about
For future reference, please check with this channel whenever possible for any errors or issues you may experience before you message bots or unrelated personnel.
shut hedge
Sir, is using Game Booster app while playing AL can be banned?
frail gulch
This question is wrong for a crimson to ask
half path
As long as it doesn't modify elements of the game to give an unfair gameplay advantage over other players, I don't see why it would cause you to be banned.
...then again, I don't know the finer details of what is and isn't allowed, so you may want to check with a mod about it
shut hedge
@half path is it okay to mention them?
half path
Not all of them at once. Maybe try Toaster?
shut hedge
Sir, is using Game Booster app while playing AL can be banned?
@spring grotto
spring grotto
From reading up on the app, I see no issues w/ it if it's just a performance enhancer for your device. It's not a macro and does not mod the ingame files any from what I can see
dusk frigate
So, been trying to play this game for the last 2 weeks, I seem to be stuck at a different loading screen than everyone else, I keep deleting and reinstalling, anyone have any idea?
static light
not sure if it'll help but maybe try updating the in game visuals @dusk frigate ?
dusk frigate
Sadly won't even let get to a menu, it gets stuck on this screen, If i clear cache and clear data and relaunch it turns into the black screen with borders I have seen spoken about
static light
I see. Sorry to have been unable to help. That was really all i could think of.
dusk frigate
No problem at all, appreciate you answering
Btw, this is the screen I get once I clear cache and data
So no idea if any of them are the right startup screens lol
half path
Perhaps try using a VPN to see if that would help?
topaz sky
Yeah try using mobile data or vpn for first time if possible once it loads it shouldnt be a problem I think
@dusk frigate where did u download the game from apk or playstore?
runic nimbus
How do I get rid of Game news update icon without being forced to follow updates?
Maybe I should have asked what is the value of pi instead. heh
restive inlet
So 2 days ago, I can't log in to my previous account and the game keep saying 'error' so I decided to uninstall an reinstalling again. But, all of my progress is getting lost. Can anyone help me? I tried to contact the dev by emailing them but still no response until now
lost sky
Can I report a bug here?
burnt delta
when Juustagram get Update?
keen viper
is swift's ability supposed to be displayed blank
elder vapor
known bug
wooden zealot