keep it
#tech-support
sinful yoke
is it a rental skin? @carmine hedge
sick ledge
Rental but i get it 1 time for 2 day and he still on my account
carmine hedge
"he"
sinful yoke
sorry wrong @
sick ledge
My eng so bad sry
carmine hedge
its fine
sinful yoke
@sick ledge how long has it been?
sinful yoke
you sure you did not accidentally buy it?
carmine hedge
i just logged in azur lane with a app player on pc
same twitter login
same server
and it restarted my acc
this is why i dont want to uninstall it
sinful yoke
I can try testing your UID but I cant gurantee it will work
if it doesnt work, it will show an X for all binds, which can be true and also not true
it may be best to contact customer support for JP in the end though
carmine hedge
i updated qooapp on phone
ill try reinstall now
reupdate*
these damn loading screens
full of honkers
sinful yoke
carmine hedge
this tutorial is so long
is there a way to delete a account?
my dumb brain decided to put the name i was gonna change my main account on the account i made on pc
sick ledge
sinful yoke
there isn’t unfortunately
carmine hedge
great
sinful yoke
you can do name changes though
carmine hedge
that needs level 25
great my phone decided that i dont have 5gb free anymore
i hate technology
sometimes it makes no sense
mossy elk
How often does this happen?
carmine hedge
great i cant find my UID
ffs
ok i fixed it
@sinful yoke apparently the QooApp store needed to update, but it didnt have any way to be updated. i had to reinstall that. Figured it out cuz when i downloaded QooApp on the emulator it looked way different than the one i had on my phone
idk if other people have the same issue
but this is the fix
idk how qooapp can affect gameupdates but ok
oof i missed 9 days of daily rewards
ah i logged in with wrong twitter account earlier...
worldly wren
Hello may i ask if theres an available payment method using prepaid sim?
ebon peak
Is it okay to update AL through apk files from apkpure?
My net is kind of slow atm so I have no other choice
nocturne sequoia
Is there a way to move AL files into an SD card without bricking the app?
The new update is too big, and despite me clearing out every possible app I can manage, I still don't have the space.
I had this problem before, but when I tried to move every file related to AL into an SD card, it made the app unplayable.
Is there a fix for this?
burnt juniper
I reinstalled the game and it still takes longer than usual to close. Any tips?
undone valve
Purchased Gems through Azur Lane, payment was taken from account but gems not delivered to the game. Can I get the support page link please?
limpid rapids
So AL support told me to clear my twitter cache to prevent the twitter syn on the main screen not working. How do i do this? i see guides online there is an option in the app but i dont have the option. I dont even had the twitter app so i installed that first. But the clear cashe option is not there
Nvm found it. But it didnt help
carmine hedge
Finally I've resolved my problem with Google Play Store on Bluestacks (repetitive download's crash since thursday) by downloading the Azur Lane apk on Apkpure then open in Bluestacks. The game is going well. Thank you guys for help..
@undone valve i guess you can try to send an email to al.cs@yo-star.com but this is the weekend and they are not at work i suppose.
@ebon peak i just finished the same manipulation and it's OK for me.I guess you already tried it.
worldly jackal
I just got queen elizabeth from the 1st special mission
But she's not there in my dock?
Event: "The way home in the dark"
There's that thingy which shows which all ships can drop from a mission
I can see her there too
worldly jackal
Yep, I tried to find her by sorting by "Royal navy" too
I've restarted the game too
carmine hedge
and?
worldly jackal
No joy
Tried building new ships, but no change
I mean, the new ships come in the dock just fine
But no sign of queen elizabeth
carmine hedge
is she in your collection? (main screen > memento, on the right > archives)
worldly jackal
Yep, I just checked
She's there in the archives
Is she hiding or something lmao
Oh wait
Finally found her
After the 6th restart
worldly jackal
Thank god it sorted itself out lol
ivory junco
Is anyone having issues with the menu buttons? The buttons are there but not the letters. It makes it hard to use the sort filter.
carmine hedge
have you tried to restart the game or your device ?
muted patio
Ok im having trouble with Prinz Eugen Dissapearing from my formation
Ive restarted the game multiple times and still no sign of her... i restarted sortie-ing and confirm that she was on the fomation but she didnt showed up in the battle
carmine hedge
It happened to me before the update but it recovered soon after. Is she still in your dock? Have you ever restarted your device completely just in case?
muted patio
Eugen is still in my dock
I did before i sent this problem
Just to make sure... ive tried multiple times (im killing my phone)
carmine hedge
Is Prinz Eugen still in your dock?
muted patio
Yes
pastel lance
i'm considering switching to Android. Does switching Google Account work in android to download CN?
Or has to switch Play store country (which is limited to 1 time per year)
carmine hedge
try to put Prinz in an other formation and makes some combat with and without (like combat on 1-1 or else). Most of the time everything was back to normal after, for me.
muted patio
Btw im at 4-1...@carmine hedge
ivory junco
Also restarted. Buttons are still messed up.
carmine hedge
Is it me. Or does the game lag at certain moments??
nimble prawn
Im having a problem leveling up fleet tech, i restarted multiple times to no avail
carmine hedge
There's an issue with fleet tech, may need to provide UID to have customer support fix this issue on an individual level, IIRC
@cobalt snow
gleaming gale
Good afternoon! I am having an issue where my game is lagging a lot, even if my specs are above the requirements to play, but it is only on the map, I've tried to reinstall and repair it, but it continues
spring grotto
Hm...you could try restarting your device and clearing the game cache. Or maybe a file repair from the settings menu in game to see if that helps
frail bronze
Halp
spring grotto
Try a file repair from the title screen there at the top right to see if that can help
spring grotto
Sounds good and no problem 
gleaming gale
Hm...you could try restarting your device and clearing the game cache. Or maybe a file repair from the settings menu in game to see if that helps
@spring grotto Already did it
spring grotto
Even the file repair?
gleaming gale
Yep
spring grotto
Gotcha. Unfortunately it just might be on your device's end then and not being able to run it properly (maybe due to compatibility or something else). There was a bug before where retrofit ships in your fleet would cause lag, but that should ideally already be fixed
runic glacier
My urakaze is looking kinda different 
slate holly
how i can clean the game cache?
spring grotto
@runic glacier Just reload the page. It's a known issue when scrolling/loading too much too fast in the archives
@slate holly You need to go into your phone's storage settings, find AL, and you'll see the option for clearing the cache
slate holly
im playing on bluestacks
spring grotto
Hm...unfortunately I'm not too personally sure then as I don't play on emu. I'd imagine it's still a similar method but I can't say for sure
slate holly
i cant buy any gems each time i try the game restarts itself
which is getting annoying
carmine hedge
Which version off Bluestacks have you?
slate holly
4.190.0.5002
carmine hedge
I'm using the 4.205.0.1006 and i can find a gear wwheel to access Android parameters.
half prawn
i just reinstalled and it fixed everything
carmine hedge
@slate holly try to update bluestacks to a newer version and afterthat try to erase the cache for Azur lane app
Can't upgrade it
karmic salmon
its making me play the tutorial again when i log into a new device...is that normal?
spring grotto
@carmine hedge Restart your game. The Fleet Tech points are showing more than you actually have. It's a known bug right now
@karmic salmon That will happen if you don't select the correct server. Your account stays on the server that it was created on
karmic salmon
ahh okay got it fixed
slate holly
cleaned the game cache yet al still restarts when i want to buy gems
im not allowed to buy any gems anymore?
limpid harness
ACHTUNG!!!!!!!
Can you help me regarding the update?
Already updated the game in playstore.
Problem: Once I start the game, it'll stay on the loading screen. Strangely, the blue progress bar is full but it won't proceed to the next(log-in).
pale copper
My game won't install through the Google Play Store, it stops at 30% and then goes back to the "Install" button..
sinful yoke
press repair assets in the top right corner @spark blade
pale copper
@sinful yoke My game won't install through the Google Play Store, it stops at 30% and then goes back to the "Install" button..
Anybody else having the same problem after the most recent update?
spark blade
That resolved it, thanks @sinful yoke !
sinful yoke
@pale copper it sounds like you dont have enough storage?
pale copper
sinful yoke
have you restarted your device lately?
pale copper
I could try doing that
rancid bough
void badge
I just got a new phone and logged in with my Facebook and yostar yet it won't give me my data back. It made me start all over.
sinful yoke
are you logging into the right server?
void badge
Oh my gosh no I wasn't. Okay tysm
pearl zenith
Any alternative place to download because playstore is suck here 
I can't play since update
sinful yoke
qooapp or apkpure
pearl zenith
It's written 1.9GB, is it true?
sinful yoke
yes
pearl zenith
Thank you
deep tangle
haven't been able to open the game on noxplayer since the last update, tried reinstalling thrice, didn't work.
sonic swift
I uninstalled my game used my sae email and still can't acess my previous data I had for years.... Rip all that money I spent
What a scam
sinful yoke
try logging into the same server you were on before
sonic swift
I did no luck
All my previous data gone
That's fine I'm not restarting this again to much grinding I did I'm washing my hands clean of this game later
sinful yoke
alrighty then 
account recovery is possible, but if you do not want to continue thats fine
grave blaze
Can you change your binded account to another account?
sinful yoke
do you mean change the binds you use?
grave blaze
like change your email that's binded to the game to another email
sinful yoke
to change your yostar account email you must contact customer support to remove your email as of now, then you can make another with a different email @grave blaze
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above 
and sorry for the late response!
crisp cosmos
daring pike
Having trouble upgrading fleet tech, despite having enough points to upgrade it flags up with system error 40 illegal restriction
crisp cosmos
yee
daring pike
Had it since yesterday aswell
daring pike
it goes away every once and awhile then comes back
@crisp cosmos
This the first time I've had it, but seems I've got fun times ahead lol
crisp cosmos
the option to upgrade comes and goes
daring pike
I meant first time I've had this issue
crisp cosmos
ok
open sluice
I'm getting the error "failed to extract ressources needed by Il2cpp". Clearing the cache/data and reinstalling didn't help. Does anyone have an Idea how to solve this?
blazing magnet
I am getting error 40 illegal restriction when i am about to upgrade fleet faction
But the thing is, i am not suppose to upgrade fleet tech because not enough point
Can someone help?
half ridge
Hi need help, my phone got damage and i lost everything. Forgot what i use to bind my account i thought it was twitter but doesn't seem to be working. My name was xGhost on Washington server i spend money and time into this game cant believe i lost it. Can someone help me please?
jolly portal
are you on the right server?
half ridge
yea
but already solve the problem i should delete the message. it keep saying error when trying to lllogin with twitter but after a few 12 tries it finally log in and got my account/
jolly portal
sounds like fun 😄
you can also edit it and put your text between "~~" to get dashed text
summer birch
I need help, I'm trying to log into my Twitter account on a new device and it keeps telling me that the third party account is already bound with another UID.
limpid harness
ACHTUNG!!!!!!!
Can you help me regarding the update?
Already updated the game in playstore.
Problem: Once I start the game, it'll stay on the loading screen. Strangely, the blue progress bar is full but it won't proceed to the next(log-in).
Attempt #2
sinful yoke
login at the title screen, not in ingame settings @summer birch
@limpid harness try clearing cache and restarting your device firstly
if that doesnt help try using a vpn
limpid harness
tried clearing thr cache, doesn't work...
attempting vpn...
summer birch
Well now I feel kinda dumb but that's OK because I now logged into my account, thanks.
limpid harness
Herr @Kawaakari#7040 , doesn't work also...
should I uninstall the game for the better good???
but I'm using limited data...
gaunt ember
Did you try a device restart too? Thats always helped me when i had that issue
limpid harness
i rrstarted my phone 4 times
sinful yoke
@limpid harness since the connection issue fixes didnt work, it means corrupted files unfortunately
are you on like cellular data or wifi?
its very likely the game is having issues with your data and/or its too slow to load in
you should try playing on wifi if its not working on data right now
limpid harness
Herr @sinful yoke , I think you're right.
I'm using cellular data
sinful yoke
it may be too unstable to load is why
using vpn is a possible solution for people with connection issues on their wifi
limpid harness
unfortunately, our household doesn't have a WiFi... the signal is poor too
guess I'll stop playing for a while...
thanks Herr @sinful yoke
swift sluice
I have already contacted CS, how long did they reply @sinful yoke
misty crow
0-5 working days
swift sluice
Okay @misty crow
winter radish
What are some good emulators
misty crow
mumu for weaker coms, bluestacks for stronger coms
left dawn
Any updates for client crashing on sandy server?
dusky fossil
heya ~ ... it's safe to clearing game cache ?? ..
manic orbit
Anybody know how I can fix stutters on BlueStacks? I get 60fps but I get a lot of stutters
ebon peak
Anybody know how I can fix stutters on BlueStacks? I get 60fps but I get a lot of stutters
@manic orbit Maybe your antivirus is interfering with your BlueStacks. I disabled my hardware-assisted virtualization on AVG because my AL was stuttering frequently
manic orbit
Hmm ill try see if that fixes it thanks!
hexed pawn
I stuck in here whenever I try to login from facebook
Already try to reinstall the game and when I touch the facebook and Ok in facebook page it always loading and end up network error while I play other game with same network, it works fine
I try to use my tablet also wont work
limpid sandal
Question: Monarch doesnt play voice when im playing on ipad but she is completely fine on iphone. I downloaded all soundpacks and this issue still occurs
half path
@limpid sandal Monarch not having her voice lines is a known issue for iOS, and it might not be an occurring on your phone because you've never needed to redownload the game client after a certain point on that device - it seems that the missing audio is only occurring on instances of the game installed past a certain version, though it's not clear exactly when.
...and please try to avoid doubleposting your issue in both here and #bug-reports.
limpid rapids
So i still cant sync twitter with AL. AL support said to clear twitter cache but this did not help. I was wondering if there was an option to play past the tutorial and then to go into the settings and sync there. Is there such an option? And will it detect theres already an acount asociated with my twitter and ask to import that one?
eternal frost
Well, I was buying dock space the other day and the game lagged out. I had to reboot the app, which fixed the lag. Finished buying up the dock space I wanted, but now that I've logged in again I have an extra 10 dock spaces. The number I'd stopped at (690 instead of 700) is important to me and I wanted to know if this is something staff could help me with. Don't want a monetary refund at all, just want dock space lowered back to the nice number. Feeling kind of cheated by lag to be honest. 
dim plinth
half path
@dim plinth It's a known issue. According to some other reports on the matter, it may right itself after a restart for a little while, but no concrete fixes as of yet.
half path
No, it's not a problem on your end.
limpid sandal
Thx Aki, so if next time I found a glitch,do I just post it here or?
half path
@limpid sandal You can technically post it in either channel, but having it in both can sometimes be confusing 
@hexed pawn Does it give you an error code or anything, or does it just Network Error you out?
hexed pawn
Yeah its just a network error
But i try other games frm my phone or tablet or laptop it runs perfectly
Its like loading for sometimes and end up with network error
half path
Can you try relogging into FB directly on your device?
hexed pawn
Even when I try to login with twitter (which mean i create new id) still do the same
Yep done that too
Even reinstalling the fb
half path
Then, if you haven't already, try to perform data repair from the top right of the login screen. If that still doesn't help, try using a VPN. It could be your device's network connection acting up, I'm not too sure
quick hamlet
Hi, anyone else having issues with loading the game? I've been unable to get into the game for the last few days, getting an infinite loading loop
I'm using wifi too, tried mobile data but no luck either
hexed pawn
Same here m8
quick hamlet
I also get the game cannot be installed error too when getting it off google play, seems to be quite a pain
hexed pawn
@half path may try those steps
Hope it will help
Thankies
quick hamlet
Hmm cant get to the login screen to try a data repair as im stuck in the loading loop :()
half path
If possible, could you also try using a vpn?
quick hamlet
Ok i'll try
quick hamlet
ok so i tried vpn its doing the same still
thats all ive been getting this for about 10 mins or so
scarlet path
Can anyone help me? How to prevent playstore update from stopping or even get an error when it reach 100% cuz if it error 2nd time i will lost 4gb worth of internet data
quick hamlet
when ive downloaded azur lane from google playstore its says 2.08gb but my phone tells a different story its says only 164mb
scarlet path
Thats weird
quick hamlet
not sure if its my phone side all the other games works perfectly
scarlet path
Yesterday it failed when its already 100%
And if it failed again then i cant update😂
quick hamlet
thats the error i seem to get when i downloaded it says cant download the game properly
scarlet path
Is there any way to prevent it?
Cuz everytime my screen turn black
Or if i play game
It will stop
If i open playstore again then it will start again
I dont know what to do
quick hamlet
seems like your having the same problem as what im experiencing right now
scarlet path
😂 😂
Ive waited for 7 hours yesterday to get a failed update lol
No internet data left for another try
Btw thx @quick hamlet
formal roost
quick hamlet
Ok so another issue I've noticed is it is not downloading the data correctly, the app should be about 2.38gb but it is only downloading 161mb in total
scarlet path
Or it only installed the 161mb and didnt install or probably delete the rest as a chace
quick hamlet
Done the reset, restarted phone even factory reset my phone, still the same :/
dusty laurel
Did he check what server?
Probably sent to Amagi Server than his default server like Sandy, maybe?
abstract nymph
....Halp Akashi Legit won’t lemme buy stuff
I’ve gotten the following when attempting to purchase:
System Error:1invalid:
&
Network Error:100404 any ideas as to what’s wrong?
limpid hamlet
Hello i can't update AL via BlueStack. After downloading ~860mb app say that it can't be installed. I was trying to completly reinstall game but the problem stay the same.
any idea? reinstallin bluestacks?
frosty lintel
Is AL supposed to be almost 5GB in size?
hazy trout
sinful yoke
do an asset repair in the top right corner @hazy trout
unkempt escarp
Hey guys I have a quick question about The cut scenes. Am I not getting them or are there just no cut scenes in chapter 4 and 5?
spring grotto
There is not yet for EN. They're adding some in for Ch.4, but they're not to our version yet
low thunder
I played it yesterday,is this an error'?
orchid hazel
one of the mail is not showing up (the maintenace compensation from CE rerun)
file repair did nothing
restarting also didnt work, tested both on phone and emulator, same result
mystic kite
wheat hollow
Is Azur Lane crash? Loadings took too long. (Not cause of my connection)
orchid hazel
works fine for me
sinful yoke
@orchid hazel try scrolling all the way to the bottom, it should load then
stoic merlin
Got a message that showed up when I attempted to upgrade my faction tech points that said "illegal restriction" I saw I was able to upgrade it when I logged in, but then when I clicked on the faction upgrade; it gave me that message. I thought it might have been a connection error, so I rebooted the client, and now it's not available anymore....not sure what's going on. I just wanna be able to upgrade the Sakura empire tech faction I have so I can start development on Azuma
sinful yoke
@stoic merlin it is a known bug
stoic merlin
Unfortunately it happened quickly so I don't have a screenshot
Ok, well I didn't know, so what can be done about it, and does it effect anything
orchid hazel
@sinful yoke thanks, that was weird
stoic merlin
I don't want to have lost anything that I've been working for all this time
@sinful yoke ?
sinful yoke
you must wait for a fix
it is a bug
unfortunately I have no say on when it will be fixed, but it has been redirected to devs
stoic merlin
Uh...ok then. I didn't ask WHEN it would be fixed, I just asked if it would cause a future issue with my accumulated points
stoic merlin
Ok thanks.
sinful yoke
theyre not showing correctly, this doesnt mean it will cause errors with all of your tech points in the future though, it should be fixed soon so you dont need to worry about such things breaking
limpid rapids
Since i got ignored, here is my question again:
So i still cant sync twitter with AL. AL support said to clear twitter cache but this did not help. I was wondering if there was an option to play past the tutorial and then to go into the settings and sync there. Is there such an option? And will it detect theres already an acount asociated with my twitter and ask to import that one?
sinful yoke
what happens when you try to login with twitter?
and no, you cannot login in the settings under any circumstance, its only the title screen that can retrieve the account sorry to say
winter hound
Anyone know if I download bluestack or nox I can play with my same account on pc. Also is there any point of playing azur lane on pc? I see a ton of youtubers do it.
limpid rapids
Yes you can. Its easier to stream and less hassle trough bluestacks
sinful yoke
ah yes thats an error we havent been able to solve so we have left it up to the individuals who can actually check your account 
limpid rapids
Wdym? What individuals?
sinful yoke
try opening log mode and send a screenshot to customer support so they can actually see whats going on that causes the error and they can send it to the developers if necessary
/logmode
pale pagodaBOT
sinful yoke
individuals being the customer support team
sinful yoke
try enabling it once the 3 splash arts show up
limpid rapids
And customer support said to clear my cache. And i told them that doesnt work. Never got a response from them after that either
try enabling it once the 3 splash arts show up
@sinful yoke doesnt work
sinful yoke
just to make sure do you have a finger on the right side of the screen? its not fairly obvious
limpid rapids
Oh no. I did not
I don't know what to do with this though
I guess i can sent them another thocket and hopefully not get ghosted
sinful yoke
reply to the email you replied to them with, that way its in the same thread so they understand
and note they take around 0-5 business days to reply, they dont work weekends so it will always be quiet friday night through sunday afternoon
limpid rapids
Its 3am on monday for me but i asume ur an American :P
native trellis
for some reason
i don't have the skins tab
in the bottom near archives
same for Tosa
i asked ppl around .some had some not . other had same issue with ships
tried repairing
nothing changed
any help ?
spring grotto
It's a known bug for some ships that's ongoing right now. Unfortunately there's no fix that we know of yet till it gets addressed by the devs
ebon peak
Is it okay to update AL through apkpure? Play store in BlueStacks keep on restarting the download for the update
spring grotto
@ebon peak Hm...I personally haven't tried it, but I'd imagine there should be no issues 
@native trellis No problem
craggy perch
Im Having Some Problems With Logging In,After The Maintanence I Decided To Redownload AL And It Somewhat Worked,But Then After The Files Were Downloaded,The Screen Was Like This
The Next I Knew,The Game Crashed
I Tried Clearing Cache,Data,Force Stopping And Redownloaded It 3 Times
misty crow
what device are you using
craggy perch
A Samsung J4
sinful yoke
and is your connection unstable and/or slow at all?
craggy perch
Its Not Slow,But When I Had To Redownload AL I Had To Use A VPN
misty crow
how much memory space do you have?
craggy perch
2.57 GBS Left On My Internal
craggy perch
Yes
craggy perch
Will Another Devices Hotspot Do?
misty crow
the issue with mobile data is that it downloads in packets and not wholesale
so when "combining" the packets
it gets messed up
a hotspot will not fix it if it's another mobile phone hotspot
you need actual wifi
the screen you get is only caused by corrupted data
and for it to happen 3x means that it should be the connection
if you still have 2.57gb left after installing it means space shouldn't be an issue
sinful yoke
mobile data is considered unstable btw
misty crow
ram issues shouldn't cause that error either
craggy perch
I See...Unfortunately My Entire Family Relies On Mobile Data And The Closest Source Of Wifi To Me Is My Schools Wifi,Good News Is My Mother Is A Teacher There,But Because We're In Lock Down Its Gonna Take A While
But Other Than That,Thank You For The Help
misty crow
@novel bison how much memory space do you have
@scarlet basin None of us here can help you, we can only redirect you back to however you contacted them, by sending a follow up in the same thread
novel bison
3gb
misty crow
3gb after downloading or 3gb before downloading
novel bison
Before
carmine hedge
how does AL works on android 7.1 ? smooth ?
misty crow
depends more on the device itself than the os
carmine hedge
i am planning get S6 tablet with 6gb ram, will it be best for AL right ? since i never had anything like that..
misty crow
assuming phone memory is sufficient, which there should be more than enough to spare
it should run quite smoothly with that much ram
carmine hedge
like i found this only better option. 10.5inch screen 6gb ram 128gb space and cpu is 8core if i think right. Since dont want buy new phone so planning to get tablet from tax returns 
but thanks to mandatory update, i dont need download whole game from first time like 1000 files only from 3000
lavish tinsel
with the game progressively bloated up from its fairly lean start, I'm about to upgrade my tablet
any recommendations? From a 16gb internal Huawei Mediapad T3
misty crow
We're not tech support for choosing a device
If you want to you could ask #technology I guess
lavish tinsel
oh well, forgot to join and it's already done
obsidian patrol
nox 6.6.0.5 with 5.0.5 version here. running as samsung phone.
4 days straight get "error in azurlane JP. the App will be closed"
deleting and redownloading fix it until i close the emulator and start it again
then i get "error in azurlane JP. the App will be closed" again.
misty crow
Sounds like something is wrong with your nox
swift sluice
I need help.
spring grotto
What exactly is the issue?
swift sluice
I want to unbind my account.
I do not understand this, tell me
I sent all my account info but he said my account did not match
I have sent everything as proof and double-checked my info and nothing was wrong.
spring grotto
Did you provide any of the criteria that was asked for? They just need it to prove ownership of the account
swift sluice
My reason is simple, I just want to change my email
spring grotto
Yes, and they need to prove ownership of the account to make sure that it's not someone who's not the owner of the account trying to steal it
swift sluice
I sent everything they asked for, but they said it didn't match
@spring grotto
spring grotto
There probably was a mismatch then, if I had to assume. Unfortunately customer support would be the only ones to know that information. I would say double check the information you sent to them and provide ALL that information they ask for (including screenshots)
normal acorn
Hello.
would like to ask on how to open account in Bluestacks using the same account (already bind in phone account).
i opened it, but it started from the beginning.
glad that phone account didn't get reset.
do i just enter my email here?
Thank You
swift sluice
I have sent account info in the form of a screenshot, and email in the settings. Ign, Server, UID, Lvl Commander.
And they say the info doesn't match, I'm very confused.
@spring grotto
spring grotto
@normal acorn Yepp. Just input the same email that you bound w/, generate a new code, input that new code, and then once it says login successful for the Yostar, make sure you're choosing the correct server (such as Amagi, Washington, etc) as your account will stay on the server that it was created on
@swift sluice Hm...unfortunately I'm not too sure then if you truly provided screenshots of all that information. I can only suggest providing the information such as the creation date of your account/gem receipts if you have any and/or contacting them back to clear up what exactly is not matching up to get some clarity
scarlet nova
Hey there, I'm having an issue with the memories of my game where one of them is missing even though the requirements have been accomplished, is this a common bug?
normal acorn
Thank You!! logged in :3
scarlet nova
Here's the problem, already got the other three but the first one won't show
swift sluice
Date of e-mail account creation or yostar account creation?
@spring grotto
I'm not filling this final gem, I'm more willing to lose gems than lose an account
I just want to change my email, because I lost my cellphone.
spring grotto
No, the date of the creation of the AL account. They do say in that response email that they would need either the creation date of your AL account or gem receipts to verify ownership of the account. If you're not able to provide either of those, respond to the email and let them know as such
@scarlet nova For that issue, you will need to contact customer support. It's an issue w/ a small hiccup to the game server where it won't recognize that you got the memory. But they'll be able to manually get it fixed for your account
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for customer support
scarlet nova
Ah, thanks! Have a wonderful day/evening
swift sluice
I don't remember when my AL account was created, tell me where to check. I feel this process is very difficult :)
spring grotto
There isn't a proper way to check unless you happen to know it off the top of your head. If you don't know it though, you can provide receipts if you ever bought any in game gems
swift sluice
I'm not sure this can help.
spring grotto
That is a google play receipt which is what they were asking it (at least that's what it sounds like), so it should ideally help. I'd reply back w/ that receipt screenshot and see if there's anything else that's missing and/or incorrect w/ the account information. Or whatelse they wold need
swift sluice
That's all I have, at first I didn't understand what they were asking for.
twin thunder
This happens when I want to upgrade Tech Faction...
wise oracle
so im level 81, i was checking through my memories and saw the meowfficer only had 3/4 complete. i can access my meowfficers just fine, idk why the first one is locked
pulsar pike
ever since i installed the latest patch my secretary doesnt load in and my game gets stuck in the loading message everytime i try to click on any of the tabs
spring grotto
@pulsar pike Most likely an issue w/ L2D asset files. Try a file repair from the title screen. It'll be the cog wheels at the top right of the screen
@wise oracle You'll need to contact customer support for them to manually get the cutscene fixed for your account
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
Good to hear and no problem at all 
wise oracle
Ah ok thank you so much
eager thicket
So I accidentally logged into my Facebook account after downloading azur lane back, but I no longer have my old account
cyan hollow
Heya, this is still talking about my old buddy from before who lost their account (its been like a couple of days), but he still hasn't heard back from the devs still.
(Mind you I already told him about the whole new binding and how the devs force bind it back to the old account, and throught email)
So yeah, no response even still.
Question: you sure you do not need the UID number for this, because it feels like you do for account recovery.
eager thicket
It’s recommended that you can give enough info on both the old and new account
But the problem is I haven’t played in months and I only remember the username for my old account
cyan hollow
Yeah I told him to send the new account's info as well (on the same email thread from the initial email post)
And he's waiting, and well moved on.
I was more curious about if he did it correctly and or is it usually this long to get a response from the devs.
He knows the old account's name and level and server, not the UID.
But he have the entire information for the New account as well (name, server, and UID)
eager thicket
So pretty much I’m not getting my account back
cyan hollow
I have no clue, I'm just helping the guy out, and I don't know what he wrote for the email.
sinful yoke
@cyan hollow it takes 0-5 business days to get a response from CS which means they will not reply on weekends
@eager thicket you accidentally logged into facebook or did you bind it beforehand but somehow your account isn’t showing up?
eager thicket
I bind it before hand and my account isn’t showing up
sinful yoke
just to make sure you had bound it to facebook in settings, then logged in at the title screen? @eager thicket
and just to ease your worries account recovery is possible
theres a whole article about it on the customer support site, but people still doubt it 
shy totem
I can finally play azur now ty tech support and every one
orchid berry
Hi I need urgent help please
I deleted my old twitter account, which was the one my Azur account was binded to. I made a new twitter account, but when I pressed to bind to it again, I lost my Azur account and it made me to start a new account in a different server
NVM I’m dumb, love you guys😂😂
sinful yoke
im assuming you figured it out 
lament latch
Hi, I'm wondering if this is the correct place for my issue, but I'm getting a network error message on the home screen so I can't get into the game at all
Would it be recommended to delete and reinstall the game?
sinful yoke
are you on an unstable or slow internet connection?
data is not very stable, so you may experience the error if you are using mobile data
lament latch
Nope. My internet is pretty stable. And it happened on both my internet ans mobile data.
I will probably delete and reinstall later though
If I can't get around it.
sinful yoke
can you try clearing cache and restarting your device?
spring pecan
Hi, i just bought Sirius l2d skin, but i noticed the skin has lots of jagged lines, unless i zoomed the skin. Is it normal for l2d skins?
sturdy hearth
Having some kind of bug right now. Restarted my phone and game still the same
spring grotto
Yeah, it's a known current bug where your fleet tech points aren't showing properly (you have lower than what's actually shown). It's been brought up to staff
rotund bough
Can someone explain why? Its a bit scary...
spring grotto
Most likely either just a loading error or missing assets. Try restarting your device and maybe clearing the game cache to see if that helps. If it doesn't, try a file repair from the title screen of the game (it'll be the cog wheel at the top right)
rotund bough
Its fixed now, thanks!
spring grotto
Good to hear
half path
@sour marten You'll have to contact support to get them to unbind it for you.
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
half path
You can use either of the above options
sour marten
Thanks
sour marten
Sent. Does it take long time?
half path
Usually 0-5 business days on average.
red kettle
when we will have Grenville at gatcha poll?
zinc badger
can i ask about emulator here
my emulator said i have no internet connection
but i send this text using the same rigging so obviously i have internet connection
how do i fix it?
sinful yoke
you should tell them the specific bind you want removed
such as twitter or facebook or yostar
and the name of the account that shows on top of the bar
pale pagoda
is there anyway to reduce lag? im playing on an iphone, and after the most recent update, ive been getting really bad lag spikes
sinful yoke
what kind of iphone do you have?
pale pagoda
6+
sinful yoke
after the most recent update, iphone 6+, 6, and 6s support was dropped
pale pagoda
what does that mean?
shadow kraken
After the last update, the game seems to stuck on loading on login screen, and proceed to crash and reboot the game, should I try reinstalling?
lost berry
So how do I fix my acc
I bind it
And for some reasons I can't find it it's on Lexington server I think
I already bind it on FB but when I used my FB acc
I can't find it
sinful yoke
do you have your UID?
lost berry
I I don't think I do. . .
Idk what uid even is
So without uid
I can't restore my acc back?
sinful yoke
did you bind your account in the ingame settings?
sinful yoke
try logging into twitter, you might have forgotten
lost berry
Okay
lost berry
Dear god. . . Turn out it's just a glitch!
Aaaaah!
God dangit it seems the character icon on server is missing when you started log in
On different app
I mean different device
lost berry
ugh because of that I missing the amagi event, darn it
But still if it's like that then I guess it can't be helped
Well thanks btw for the help
I finally get my acc back
old glade
Should I be saving or summoning?
sinful yoke
you may benefit from asking #gameplay-help and not here
old glade
Ok
cursive hornet
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
cursive hornet
i have a question if i dont remeber my UID and dint bind is there a way to get accout restord ?
leaden pebble
Still no update on us shikikans who rolled for the ghost DoY
rich void
@leaden pebble she still in the pool just not rate up, and they already sent out compensations is 20 cubes, 15k gold, what else you would ask for?
sinful yoke
for?
sinful yoke
they do not reply on weekends
flint nexus
I mean is 3 days left since my exercise stuck at loading
Even repair assets stuck at 63% use mobile data
torpid thistle
Hello, I'm trying to play on another device than usual, and my account is linked to twitter (I verified on Twitter, azur lane was linked in august 2019), however when I try to use my account by connecting to Twitter on the azur lane app, there are no servers where I have a character, any idea how to fix it?
sinful yoke
all of them being you to the tutorial?
torpid thistle
Seems like it, I tryed most of the servers
sinful yoke
do you have your UID by chance?
torpid thistle
Hum... the name of the account?
sinful yoke
UID is a string of numbers located at the screen where you change your secretary
torpid thistle
Hum... I dont think so sorry
sinful yoke
do you still have access to the device with your account on it?
torpid thistle
Yeah, should I reinstall the app on it?
sinful yoke
oh if its uninstalled nevermind since you technically no longer have access to your account on said device
you said you logged into most servers, can you try logging into the rest?
torpid thistle
Ok none of them works, I went past the tutorial on lexington to see if it was a bug but apparently not
sinful yoke
try restarting your device and login through your bind a few more times
there might be a delay, which is unusual but some users say their accounr doesnt show up until a few minutes later
torpid thistle
ok I'll try that thanks
hard summit
I dont know if this belongs to this chat, but I just wanna ask is noxplayer trustworthy cause ive read all comments on the internet saying its bad
fierce talon
It seems that I haven't received the 200 gems for the update last week. Was it given out only to specific servers or something?
half path
It was sent out attached with the coins+oil compensation mail, instead of being separated as per usual.
fierce talon
Ah, there it is. Thanks.
whole spade
Hey there, I downloaded the app on my phone to start playing the game but it goes to the loading screen and then just stays on the screen there on the loading screen even though the loading bar finishes filling up. I've tried reinstalling the game, restarting my phone, clearing cache, clearing data, clearing cache and data for both the game and google play store, and any combination of those things and it still stays stuck. Any idea on what I could do? I have a samsung s9 android phone. Thanks
sullen sand
When I open azur lane it says : "Azur lane was stopped"
sleek island
Hi, I'm trying to play, but this happens everytime, how I can fix it?
sinful yoke
@sleek island you might have a ship that was duplicated across fleets such as one might be in commissions
midnight cairn
Hello, I've been having this problem for the past 5 days unable to completely download the game. It reaches 70-80% download then stops with this error popup. I've done everything that Google suggested such as clearing the cache and data of Google Play Services, Playstore and Download Manager then restarting my phone but I still have the same problem, Honestly this is the only place left to ask and I really need help
sinful yoke
how much storage does your device have free?
midnight cairn
5.5 gb
sinful yoke
your google play may be requiring more leeway though its unecessary
can you try installing through qooapp or apkpure?
midnight cairn
I haven't tried qooapp yet so I might try that now
whole spade
I'm having the same problem as Madan Buster
sleek island
@sleek island you might have a ship that was duplicated across fleets such as one might be in commissions
@sinful yoke I saw that, thx
whole spade
Although while sometimes it gives me the error that Madan Buster gets but other times it finishes downloading but then it doesn't get past the loading screen,
willow fable
is it possible that i linked my account to twitter, ut now its lost?
sinful yoke
where did you bind your account to twitter at?
@whole spade can you send a screenshot of the loading screen?
willow fable
where as in on which device?
sinful yoke
like ingame
sinful yoke
the title screen?
sinful yoke
you’re supposed to bind in settings and login at the title screen
wraith bloom
Hello! I have a problem after updating the app via play store, it says failed to update file [4]. I'm planning to uninstall and reinstall the game but I'm not sure if I have binded my account. Thank you.
sinful yoke
do you have you UID by chance?
wraith bloom
I have the UID
sinful yoke
@wraith bloom can you send your UID? in dms or here works fine
@whole spade can you try restarting your device? if that doesnt help you may need to reinstall
whole spade
I'm restarted it before and reinstalled it
I've also cleared cache and data and reinstalled it too
willow fable
yea, i lost account, i think ma name is PaladinsPunch
100% sure actually
i think overwrote my old account with the new account.
h-hewwoo ..? 
wraith bloom
@sinful yoke i send in dms
whole spade
I tried installing it through APKPure but it still gets to the loading screen, finishes loading, and then nothing happens
willow fable
can u guys help or not
i asked my friend too look up my name, and it is PaladinPunch
sinful yoke
try contacting customer support for account recovery, without a uid I cannot check if your account was bound unfortunately, so you will have to contact CS so they can check it for you just with your username and server
sinful yoke
you may be on the wrong server then
willow fable
oh
sinful yoke
what server is your friend on?
willow fable
lemme ask
carmine hedge
Thx for your "rate up" shit, wasting 150 cubes and 2 limited build ups on getting trolled with rares and commons
Good game
Waiting for next one, wish me luck to get the same results and unnistall the game
willow fable
is it possible some servers were deleted?
sinful yoke
no servers have been deleted
willow fable
okay
sinful yoke
do you need to contact customer support for account recovery? they will help you get back into your account 
ornate panther
Hello, I lost my account and I need assistance in recovering it if possible.
sinful yoke
hi, did you previously bind your account?
carmine hedge
Bind your goddamn accounts, omfg,you literally had a mail about that topic
ornate panther
no unfortunately I did not realize the importance of binding my account until it was to late.
sinful yoke
please contact customer support then, they will help you recover your account
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
carmine hedge
sinful yoke
if you do not have your UID, just write down that you dont know it it is not required
ornate panther
ok I actually tried using that option already and ended up in a dead end email chain with what I am fairly certain was an automated response system. Is there any way for me to contact a person through that site? If so then I will try again.
sinful yoke
when did you email them?
ornate panther
I started with the contact option on that site and sent multiple emails over the pass few hours to the email address that original email that messaged me. After explaining my situation in the emails, but receiving the same copy and paste response ever time I realized that it was likely a bot.
sinful yoke
what date did you send the emails though 
ornate panther
may 19, 2020 today
sinful yoke
please wait a few more days then
customer support generally takes 0-5 business days to reply
they havent been in office for a few hours so the earliest you get a response will be in about 5 hours
the latest you should expect a reply is tues may 26th, but its very likely they will reply before the weekend
they have a bot message to just make sure people explain their situation, but it sends itself over and over if you keep replying, so its not very useful in that case
ornate panther
ok thank you very much for the help and I do love the game by the way
willow fable
euhm nani?
@sinful yoke euhm, i tried every server and my name PaladinPunch still doesnt appear
Tried adding it as friend
but everytime it says Username doesnt exists
sinful yoke
try contacting customer support for account recovery, your account still exists of course but they game may be being buggy for some reason
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
pliant sierra
slightly technical question here
so i'm on an iphone and azur lane occasionally crashes sometimes during parts where there's a lot of rendering to be done
sinful yoke
what kind of iphone do you have?
pliant sierra
most often when i launch hood's barrage with airstrikes and the screen is covered with shells etc.
wait
...ok i guess i'm fucked
just remembered they dropped iphone 6 support
i'm on a 6+
sinful yoke
yes, sorry to say
pliant sierra
bloody hell, i'm going to have to get a new phone soon that thing is ancient
whole spade
Hey, just wondering is there no option left for me? The game won't go past loading screen.
sinful yoke
is your connection stable and/or slow?
a reinstall should help the loading issue, but if its reoccurring, you may have connection issues to the game instead
silent quail
spring grotto
Hm...I don't see it over in #confined-harbor. You could try resubmitting to see if it'll allow you
fallow charm
Does emails with + signs (ex. example+1@gmail.com) can't give verification code anymore in this recent game version when login to the game?
spring grotto
@fallow charm As long as it's a valid email address, it should work
@carmine hedge Did you have it bound to FB, Twitter, or Yostar?
carmine hedge
Good evening @spring grotto
Well its a long story, but i will make short, i lost my acount one year ago.... y send like... 6 email for helo but they never answered me, my account was boundet to FB and yostar, but the day intry to enter with those ones, it always start with a new game
sinful yoke
did you make sure you were logging into the right server at all?
carmine hedge
Yes, @sinful yoke i tried and all again its from the begining
And sorry if my english is bad, i am study it
sinful yoke
try doing the command again, that happened to me as well so I had to redo it despite it being in the time frame
@spring grotto u can help cause im eating dinner 
carmine hedge
I am going to try it, thanks @sinful yoke , and in the case that didnt work, could you please help me for write a e mail for recover my account, i still have a screenshot with my name and level
Have a nice meal
frozen moat
One message removed from a suspended account.
spring grotto
@carmine hedge If you need an example of what to write, something simple and simple works 
Something like:
"Hello, I need help recovering my Azur Lane account. I thought it was bound, but it does not seem to work and I've tried logging into all the servers. My account username is:x, I played on server:x, and my here is the screenshot of my main screen:x"
Just fill in the x's with the correct information. Also, make sure you're sending it to al.cs@yo-star.com
@frozen moat Hm...unfortunately we're more for the EN version of the game, but I'd imagine it's one of two issues. The first is a connection issue. You could try using a different network connection to see if that helps. And maybe also a free VPN to see if that clears up the issue. The second could be an issue where files are being kept on your device even after a uninstall, which would require you to make sure ALL the files are deleted when you uninstall the application
carmine hedge
@spring grotto
frozen moat
One message removed from a suspended account.
carmine hedge
spring grotto
carmine hedge
@spring grotto sorry for bother you again, i am just excited for recover my account, and i want to know hos much time do you think they reply my email?
#tech-support Hi, good night. Today i did something wrong, im gonna explain for you, while playing, I mistakenly pressed to spend 100 gems to repair the ships, is there any option that those gems can be returned to me? sorry for the inconvenience. My email is yulitosan@hotmail.com, nickname YuMaX, server Washington
spring grotto
@carmine hedge Anywhere between 1-5 business days. They don't work weekends though
@carmine hedge Unfortunately there is not, sorry 
spring grotto
spring grotto
Okay. You just need to provide your User ID (UID) if you have it, it's a long string of numbers specific for your account. If you don't have it, just let them know you don't have it, tell them the in game name again, which server you played on (such as Amagi, Sandy, Washington, etc), and your commander level (which you should be able to find on the screenshot you sent to them) 
Try to remember which server you played on, but if you're not too sure which server, you can let them know you don't know that as well
carmine hedge
Thank you a lot
unborn robin
#tech-support hello I have a question to ask, where may I send details about account recovery?
sinful yoke
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
if you mean they have responded already asking for such details, just reply to the email
eager thicket
Love how they tell me they recovered my account but it ends up being someone else’s account
jaunty matrix
a question
I accidentally unbind my facebook acc and logged out
now my gameplay is lost, what do I do?
I think my Yostar acc was still binded that time
sinful yoke
it should be because you cant unbind your only bind
try logging into the email you connected with yostar
steep horizon
Hello, I wanna know how to send AR picture for the event?
sick osprey
what happen if the guild master offline for too long? will the guild master change to the highest activities member if guild master offline too long?
bold comet
carmine hedge
Maybe you are a badass?
scenic thistle
relogging usually fixes that issue
ripe wadi
@sick osprey you can impeache him
unborn fox
outer herald
half path
We can't help you with that, you need to contact support with your account details to recover it
outer herald
Did you write down your passcode
sinful yoke
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
outer herald
@unborn fox 
sinful yoke
please contact customer support to reset it
topaz sky
It will take them atleast 5 to 12 days to respond to ur mail
warped tangle
anyone else getting this glitch of construction not showing up?
it says dock space is empty or something like that
topaz sky
Hmm I dont think so
warped tangle
ships still show up in dock but the summon screen doesnt show
topaz sky
No idea try repairing the files from the game setting
midnight cairn
Hello, I have a follow up question. I installed the game from qooapp and it worked but the game is running at a very low framerate where everything lags. I don't really know how to explain it so I recorded some footage and uploaded it to youtube instead to show it.
ebon remnant
Can I resubmit to the Discord AR Event? One digit was wrong in my UID.
strong axle
Uhh I think I broke z23 bot,I submitted the wrong image and I tried to resubmit but it doesn't work
tired remnant
hey,so i got a reply & its this
Dear Commander,
I have recovered your original account. Please use your Facebook / Twitter / YAS to login and double check the server you are playing on.
only thing is, how do i do that?
i just tap the middle of the screen to log in usually. when i tap the yostar button, it seems to be asking for me to verify & link to my email? so where do i go to just type in my email & it will log in?
i already did the make a new accound & link it to yostar & they swapped it over to my original account
unborn hemlock
Want to ask, how to solve this? Already reset the phone and already clear the cache. Ping me
topaz sky
@midnight cairn only thing I can think of would be cuz of ur device specs, can u tell me which device do u use and its specifications like RAM and all.
@tired remnant I did not understand what u are trying to say so idk if this will help but if they have recovered ur account u just need to login from where the facebook, twitter and yostar shows up and when it asks u to verify the yostar thing try to open it on ur different device rather than closing the app if u use Android or IOS, if u are using emulator then u can just open mail in browser.
@strong axle @ebon remnant Please note that filling out your information incorrectly (typos, invalid information, etc) will result in your inability to receive the Gold Boxes reward. Any picture that isn't a photo taken with ingame AR feature counts as invalid entry. This is the message given in the ar event rules so not sure abt it but I guess u can try resubmit it, I think I saw some ppl posting twice but not sure though but jing in ur case idk what happened to nimi bot
midnight cairn
@midnight cairn only thing I can think of would be cuz of ur device specs, can u tell me which device do u use and its specifications like RAM and all.
@topaz sky I use a Samsung Galaxy J6+ with a 3gb ram
mossy monolith
hello...sorry if this has been asked, but how to clear cache? or just how to clear the voices? thanks...I really need to remove the voices and play the game without it because it's eating up the space on my phone...
drowsy jewel
Is it possible to abandon a skin not purchased on purpose and get gems back? 
weak trail
I need help recovering my account. Is this the right place to get help for that?
willow fable
i’m actually concernd, i spent like 100 cubes and still havent a sr, i just get normals and in total 6 elites
am i unlucky or somethings up?
carmine hedge
weak trail
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
topaz sky
@mossy monolith first of all make sure u have linked the account to some platform before doing this, if u are using android go to My Files or Internal Storage then click on android --> data --> com.YostarEN.AzurLane delete this file just com.YostarEN.AzurLane file.
Then when u will start the game again it will download the stuff required for it to run and login from the starting screen using ur FB/Twitter or Yostar account and then select the right server
@willow fable thats kinda depends on ur luck tbh and its random plus I would not roll now unless u whale cuz French event is coming up and after that another french event is there so better to save cubes right now just my suggestion
@drowsy jewel no its not even if u bought something or even used gems for emergency repair by mistake u just have to be careful next time onwards.
@carmine hedge try using the repair file option in settings wait for a few mins and restart the game if it still does not work try deleting the cache for the game but make sure u have linked ur account to FB/twitter or Yostar before u do all this and just in case also take a screenshot ur Profile if u havent before for ur Username and UID
half path
SE40 cannot be fixed by a file repair. It's a server-side issue, not a client-side one.
topaz sky
Well then just a restart of the game would usually fix it then or after sometime it would be fixed I guess
drowsy jewel
oh ok ty anyways
peak lance
How to fix it?
topaz sky
@peak lance Have u linked ur account to FB twitter or Yostar?
peak lance
Yes i did
topaz sky
Okay have u tried clearing the cache?
peak lance
Wait a min...
topaz sky
U have to go to internal storage then android--> data --> a file called Yostarazurlane should be there delete that
then open the game and let it download the files again and also have u downloaded the game as apk if yes then make sure u have downloaded the obb files too
@peak lance if it still does not work it could probably be that the game did not download properly so try reinstalling the game
pulsar pike
Ayo. SP1 event stage on the 3/3 run. Wiped all of the escort fleets and the boss didn't show up. Couldn't do much but retreat. This isn't a game ruining experience, but it is inconvenient as hell.
peak lance
@topaz sky
Okay, thanks
topaz sky
Just restart the game @pulsar pike
pulsar pike
okie
topaz sky
It happens sometimes so just close it completely and open the game again
marble yacht
does anyone have any tips for emulators to play AL on? i have an iphone 5s and i can barely play the game anymore 
i used to have bluestacks but it crashed so much. ill probably try bluestacks again but are there any other emulators or ways of playing the game? i dont have a good pc either am laptop
i cant abandon my girls
carmine hedge
how big will the update come tomorrow?
spring grotto
We don't know, sorry to say
topaz sky
@marble yacht well to run emulator without lag and all u need atleast a decent PC or Laptop, u can try using Nox if Bluestacks isnt working but at the end it all comes down to how much ur PC/Laptop can handle.
marble yacht
8gb
topaz sky
Well then it will work properly
Try downloading Nox cuz some ppl Bluestacks works properly and Nox doesnt
vice versa
@marble yacht any idea abt ur graphics card?
marble yacht
"AMD radeon vega 8 graphics"
vapid bluff
Trying to do 13-1, Gives me a "Failed to activate stage. Please try again."
Same issue on pretty much all other stages..
marble yacht
i get that sometimes :0 usually restarting the game works
carmine hedge
how big will the update come tomorrow?
vapid bluff
Tried restarting the game, even the phone
vapid bluff
I even just tried reinstalling the game
spring grotto
One of your ships is duplicated across fleets most likely. Try taking all the ships out of their fleets and replacing them
vapid bluff
How does that happen?
spring grotto
Something to do events or something along those lines. Unfortunately I can't remember the exact steps to it
vapid bluff
ok
I'll see
weird bug
... oh wow
It's true, my Noshiro is in two fleets at once
Replacing one of the Noshiro dupes fixed it
spring grotto
Good to hear
vapid bluff
ty
spring grotto
No problem at all
short heart
Is this the right place to ask about account recovery?
cobalt snow
Did you have your account bound @short heart
short heart
It was on twitter but then they suspended my account trying to appeal it but no answer from twitter & when i try using the yostar log in it just takes me back to the tutorial stage @cobalt snow
cobalt snow
The yostar was your other bind on that account? Did you check all the servers, just in case?
cobalt snow
I'd do a quick login of all the servers just in case, after trying the yostar login again, but do you happen to have your original accounts UID in a screenshot saved somewhere?
short heart
Yes i do have my uid
cobalt snow
PM me the UID and I can check whether it was properly bound or not
cobalt snow
It looks like you were only originally bound on twitter
You will have to contact customer support to get your account recovered if you cannot resolve the twitter situation
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
cobalt snow
You'll get an automated email response after submitting a ticket with the contact us button or by emailing, if you provide all the info they asked for all you need to do is wait for an actual response (within a business week during CN business hours, usually)
short heart
Alright many thanks, i'll give it a try
fossil wing
Can you play AL on multiple devices? I own second device and would like to switch to it occasionally when my phone runs low on battery.
sinful yoke
yes but you can as long as you login to your account
if you dont know how to bind and login, check the pinned image with 5 steps
fossil wing
I have bound my account, but i have no idea how to use it on second device.
sinful yoke
on the other device, when you open azur lane you will have 3(or 4) tabs on the left side of the screen, tap the one you bound with and login to it
make sure to check you're on the right server before logging in and that is all
if you need an image for help, check steps 4-5 in the pinned messages
fossil wing
Worked like a charm. Thanks.
sinful yoke
good to hear!
lusty mortar
Usually:
I got this twice today
I have no idea why my fleet points suddenly change from 599 to 661 for USS
After I restart the game, that bug is gone
half path
It’s a known bug, and a restart can fix it, like in your case, though it isn’t a guaranteed solution.
Well, fix, it might appear again.
half path
Yeah, it’s a server-side issue.
As for the second part, you should be at 599 as the bug displays more points than you actually have
thy
half path
...for the most part. It’s weird. Some factions go up, some go down. Either way, your first screencap is probably showing the correct values
covert glen
Does repairing assets really get stuck on 30 for a while?
half path
How long’s it been stuck there?
covert glen
10mins
Approximately
This is my 2nd time trying to fix assets
Always got stuck at 30
half path
Have you tried to restart your device, maybe?
covert glen
I'll try
covert glen
@half path yeah it really won't move after 30 and I've waited for almost 20mins already
redownload time sigh
half path
do make sure your account’s bound before you do that
covert glen
Yes it's been bound for almost 2 years now 
half path
Then good luck with the reinstall 
,though I’m sure that if kawaa was here they’d be able to fix it easily
sinful yoke
it must be resolved by customer support so its not entirely quick 
a reinstall will help fix broken files, so its not entirely necessary to wait for customer support
covert glen
half path
I’m useless 
covert glen
What would be a real pain if one had slow Internet and downloading 3Gb worth of files
sinful yoke
if you have a very slow connection its very likely thats why the download is freezing at 30% unfortunately
covert glen
Thankfully I just need to wait 10mins
sinful yoke
much better than a few hours of waiting
covert glen
Indeed
maiden venture
My new phone runs Azur Lane smoothly—in battle. However, it kind of... lags when travelling to an enemy fleet.
Is there a way to fix this?
half path
If your fleet has a retrofitted ship in it, it will stutter regardless of your device’s specs
maiden venture
But it doesnt when I use my laptop's emulator
sinful yoke
it lags on a lot of mobile devices
limpid drum
do we have any idea how big will the patch be for tomorrow?
sullen nacelle
hello, does anyone have idea of the "exact" date of the Sandy server released? or where can I look that.
sinful yoke
it should be september 6 2018
sullen nacelle
Thank you so much 🙂
mental mason
Ayo, next maintenance is for the iris rerun ja?
sinful yoke
carmine hedge
Hello, I have a question, if i can change my account server "Avrora" to washington with all my stuff?
spring grotto
You cannot, sorry to say
carmine hedge
Oh ok, thank you
royal trench
Hello i have a question
sinful yoke
what is it?
royal trench
I need my old account recovered
sinful yoke
did you ever bind it to anything such as twitter or facebook?
royal trench
Yes i did it on facebook
sinful yoke
try logging in at the title screen with facebook
if you do not remember the server you usually played on, try logging into all servers
carmine hedge
I have important question, If I jailbreak my phone can I still play Azur Lane
formal sentinel
my game just broke in half wtf
misty crow
time zones are a thing
formal sentinel
smh fake times posted on twitter azur lane
north shale
they literally just sent out a 1 hour notice earlier
misty crow
@formal sentinel
carmine hedge
so i wouldn’t get banned for jailbreak detection
formal sentinel
rip
carmine hedge
misty crow
i don't think it's an issue
unless you're cheating
i can check with the devs if you want tho
formal sentinel
this dude cheating
misty crow
formal sentinel
🧐
formal sentinel
let me customize you
sinful yoke
please, no random unnecessary comments @formal sentinel
half path
Not the place for these comments 
sinful yoke
if you arent helping or need help, its best to not say anything
carmine hedge
Terrifying
half path
What's terrifying 
carmine hedge
about when will the update come?
half path
In about 2 hours and 22 minutes, if nothing goes wrong.
silver nymph
misty crow
not yet
smoky sun
Bluestacks has the boss battle of C1 freeze at the Boss Loading area.
What's up with that?
elder vapor
C1 of what?
elder vapor
EN servers aren’t up though
smoky sun
JP server.
spring grotto
@smoky sun Unfortunately we're pretty much only for EN. We can only suggest trying to restart your emu, computer, file repair, etc to see if it helps
@tidal stirrup yeah, maintenance isn't over for another 14 or so mins expected time
tidal stirrup
yup, no worries.. patience isnt my virtue but i can wait for this game 😄