Thank you. I will contact Azur Lane Support if twitter either responds negatively or not at all. Gues I won't be getting little renown after all.
#tech-support
cerulean widget
runic marten
I made a big oopsie
A big oopsie
So yeah
I recently reseted my device
I had Azur Lane on it
And it wasn't binded to any account because I thought its already binded to my Google play games account
Is there a way I can get it back?
I can provide any possible info
misty crow
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
@runic marten contact them as per the above info
runic marten
Mhm
latent stump
Hello! My game reset or something and now when I start the game it puts me in the tutorial
elder vapor
Check the server you’re logging in to, might have swapped to a new one on you
latent stump
I've checked that, same thing, starting at the tutorial
sinful yoke
did you ever bind your account?
north surge
i usually play on my android phone but wanted to login to an iPad now, updated game etc. and used twitter login. now it gets stuck on title screen showing 3 error messages:
"Unable to find mission config. Update may be required. Error ID: 15556"
"Unable to find mission config. Update may be required. Error ID: 15550"
"Unable to find mission config. Update may be required. Error ID: 15557"
then shows "loading..." animation and repeats
latent stump
No I didn't unfortunately
latent stump
I was in the Sandy server so I didn't bother to try the rest. I noticed on the start up screen I was on Amagi server for some reason, so I tried switching back and still sent me to the tutorial
latent stump
@sinful yoke yes they do
sinful yoke
it may have just unusually reset then, did you ever press the 3 icons on the left side of the title screen?
nocturne fog
how do i even make a yostar account so i can bind it
spring grotto
You just need to go into the settings menu of AL under account, and choose to bind to Yostar. It'll send a verification code to the email you input
spring grotto
there is no "actual" account for Yostar though
sinful yoke
same thing either way 
works like other binds
spring grotto
latent stump
I think I tried to link my account to yostar once but don't remember what became of that. I was actually going to link my account to twitter today but I'm not sure what happened
sinful yoke
do you have your UID?
nocturne fog
does it normally take awhile to load after binding to yostar?
sinful yoke
like the 3 jumping manjuus?
nocturne fog
yes and my ipad went into sleep then the loading stopped what happened
did it finish loading when my ipad went to sleep by coincidence or did something happen
spring grotto
Had to say tbh. But if you go back into the settings menu in game and you see your email under the Yostar binding option, you are successfully bound to Yostar 
latent stump
If you're talking to me @sinful yoke no I don't, I thought I did but I can't find it
coarse moat
Is monarchs voice lines bugged? Cause it seems that only some of them work while others don’t.
elder vapor
Known issue on iOS
manic orbit
Uhh anybody having problems with iOS opening the game? It just crashes for me
sinful yoke
what device do you have specifically?
manic orbit
iPhone XS Max
sinful yoke
have you tried restarting your phone yet?
manic orbit
I’ll try that thank you
sinful yoke
I sometimes get issues on my iphone where simple apps like discord keep crashing over and over and will only open if I keep trying 500 times or restart my device 
hollow dune
I cannot open game it crashes I restarted phone and still no luck
sonic bison
Yeah same here, game crashed before I can even boot it up
prisma wyvern
Both Arknights and Azurlane crash on ios for me
sonic bison
I’m also on iOS
hollow dune
iOS for me also
stark bear
I’m glad I stayed in the discord for this lol
sinful yoke
yes please standby the issue is noted
livid flint
Yeah its also happening to me. Crash before launch. Im on IOS 13.4.1
spring grotto
We know there is an iOS issue. Please be patient as it's looked into
sinful yoke
its on all yostar games 
spring grotto
No need to keep repeating it
livid flint
Ok ty
spring grotto
delicate grail
Y'all also crashing?
sinful yoke
yes the issue is known for iOS users
spring grotto
Look above your message
delicate grail
Ah ok
limpid rivet
ok, then I won't add my report - just hope it's fixed tonight, I've got two runs left to get L. Renown.
stark bear
Thanks guys! We appreciate you already looking into this
spring grotto
sinful yoke
as long as you bound your account you are fine
crude cove
The game its ok?
sinful yoke
do not for now
wicked roost
👌 ty
sinful yoke
please wait for itunes to resolve the issue in the mean time
wicked roost
iPhone too 🙂
wicked roost
Yep ^^
spring grotto
There are currently issue with many mobile games on all iOS devices. It is not an Azur Lane issue specifically. We're not sure what has caused this issue as it's on Apple's end
wicked roost
It was working literally 7 mins ago
calm fulcrum
it was fixed for me by shutting down my phone and turning it back on
lime ruin
yikes
sinful yoke
please keep traffic to a minimum
lime ruin
apple rly fucked up this time 
wicked roost
Sorry
mental pike
Nice and I wanted to farm some more event points, thanks apple. 
lime ruin
ok restarting my phone worked for me 
deep cloud
Are our accounts safe?
sinful yoke
they should be
shy hedge
I also had that problem minutes ago, after restarting iphone didn't work i tap open al app multiple times of auto-closing and suddenly it opened
sinful yoke
as long as you bind your account they are perfectly safe in your hands
simple epoch
hm i just restarted my device, 1st attempt crash, 2nd attempt works
abstract knot
sinful yoke
of course
spring grotto
Yepp, it does
sinful yoke
they are still a bind much like twitter or facebook, they just use your email
fathom sage
Im reinstalling the app
broken rain
what if the aren't binded?
sinful yoke
please wait till the issue is resolved firstly
simple epoch
ok i did more testing and apparently my iphone doesnt open the game with data and instead works with my slow wifi
sinful yoke
and please always bind your account whenever you have a chance if possible
silver nymph
Game crahses for ios
sinful yoke
check pins
pliant garden
If this issue persists the rest of the day will events be extended?
sinful yoke
we cannot say
latent stump
Was I supposed to bind on the start up screen or the options menu?
sinful yoke
in options
pliant garden
Gotcha I’ll hope for the best then
uncut gulch
So am I not the only one where the game keeps crashing on open?
sinful yoke
no you're not the only one
uncut gulch
I’ll wait then
sonic garden
its happening in other games rn too
uncut gulch
That’s really odd
carmine hedge
Everyone else crashing upon open?
sonic garden
yteeeet
uneven elm
ok i was about to ask if anyone else was crashing the moment they luanched the app but i see im not the only one
tall harness
Whelp my poor L Renown
manic orbit
why u do this game
umbral junco
It’s apparently Raid shadow legends and a few other games too. Might be a more widespread problem
sinful yoke
please keep comments to a minimum
fathom sage
Has this issue happened before?
sinful yoke
not that we know of
fallen temple
Oh I see
manic orbit
My girls are starving 
sterile lake
This sucks man but thank god I’m not the only one 
limber stratus
hey if I switch phones how to I retain my account?
elder bay
if you binded with social media like twitter it should do I guess
sinful yoke
you must bind your account to facebook, twitter, or yostar on the original phone
then on the new phone you login at the title screen
silver nymph
@limber stratus if linked
sinful yoke
please check pins for a little infographic on binding and logging in @limber stratus
pale bay
+1 to the crash on loading screen issue
shrewd olive
So the crashing is arknights and Azur as it seems?
pale bay
Both Azur and arknights for me too
limber stratus
I have for all three. got it thanks so much I just wanted to be sure, it seems that iOS is crapping out so I am going to switch phones.... I always forgot to look at pins sorry for that but thanks again for the quick replies as always.
arctic galleon
So I just checked here, and I'm not the only person with login issues?
elder bay
for my case yea its AK and AL
sinful yoke
it is not just azur lane and arknights, it is a known issue with apple right now
please check pins
digital phoenix
shrewd olive
Roger
elder bay
alright 👍🏻
elder bay
I was going to lol
coarse ice
Check the pins
near shell
pliant sierra
does this tell us anything
carmine hedge
Hey, is this just me, or is this a universal problem?
Because using my other apps, it works, but for some reason, azur lane won’t open. Like it shows it looking as if it’s opening, but then it kicks me out. I even tried to reboot my device, clean the app, and shut my device off and on..
spring grotto
Check the pins
coarse ice
Just check the pins on the servers
carmine hedge
Ah, ok thanks
coarse ice
Both Arknights and Azur Lane have these problems and are bring fixed as we speak
lime ruin
i think this time it's apple's problem not the game's problem
coarse ice
Mostly has to be on Apple’s end of it not the game
dim dune
the same problem i have with azur lane and arknights but without fgo
sinful yoke
please keep traffic to a minimum
pulsar flume
i was wondering why my game just shut down
carmine hedge
Same here @pulsar flume
cinder magnet
anybody else have game crashing right after launch on ios?
sinful yoke
check pins @cinder magnet
coarse ice
Pins
carmine hedge
@cinder magnet Check Pins
cinder magnet
ah I see
simple epoch
i wish Discord made new pinned messages more visible
dim dune
But this problem is not a game problem
carmine hedge
Rip can’t play azur lane tonight ;-;
cinder magnet
yeah arknight too
sinful yoke
its an issue with iOS atm
nova shoal
I can’t launch my azur lane app ;-;
spring grotto
Check the pins
nova shoal
Pins?
pulsar flume
maybe put this channel on slow or mod mode?
lapis bloom
At the top
sinful yoke
@nova shoal
nova shoal
Thanks
silver nymph
Contact apple?
nova shoal
I though was my phone
sinful yoke
no need to contact apple
nova shoal
Just wait and gets fix i suppose no?
lusty geyser
The Facebook Software Development Kit (FBSDK) somehow started crashing on every iOS app it's used in, and there's still no answer on when or if we'll get a fix from Facebook
silver nymph
Ah maybe cuz of that our accounts login via facebook and wont let us through causing app to crash
nova shoal
Can’t play AL or GFL but Honkai yes xD
cinder magnet
time to find my old android phone huh
pale pagoda
so its not just an azur lane problem its an apple problem?
lime ruin
ye
coarse ice
It’s an IOS problem for some reason and it’s on apple
fair dew
Any devs out there! I'm trying to launch Azur Lane on my iPhone Xr and it suddenly quits on me! Has anyone else had this happen to them around this time? Help, please! And on the last day of this event, too.... >.<
pale pagoda
coarse ice
Check it
pale pagoda
bad luck this happened on last event day
carmine hedge
@fair dew Check Pins
coarse ice
There’s going to be apologems or something for this
cinder magnet
from apple, yeah
lime ruin
r u sure there will be apologems considering it's not AL's problem
fair dew
@carmine hedge Ah, how can I do that if I may ask?
tall harness
Perhaps if you buy the Pro Stand, maybe they'll listen.
lime ruin
LMFAOOOOOOO
spring grotto
rough ocean
a 9to5mac article recommends that I block facebook.com on my router, is this a good idea?
river ivy
Will the issue be fixed if I buy the $700 Mac Pro wheels??
rugged prairie
Haven’t even claimed my dailies yet
carmine hedge
Facebook changed something on their end and that's what is causing the app crashes
spring grotto
Also, keep the Apple meme comments to a minimum
coarse ice
Thanks apple
sinful yoke
please keep unnecessary comments to an absolute minimum
spring grotto
sinful yoke
if you have something to say and it is not a technical issue, please do not say it
kindred anvil
Umm is it just me or whenever I try to launch and login on AL on my iphone 6 it crashes
Been playin it for 2weeks and this never happened before
lime ruin
we need a temporary bot that says "check pins" every minute or so
velvet lagoon
Facebook sdk that is adding social login on IOS is causing a lot of apps to crash
orchid hazel
i swear to god people cant read 2 messages above and keep typing the same question every 30 secs
silver nymph
- temporary set channel to read only and send last message same as pinned till the issue is fixed
kindred anvil
Oh I see sorry for botherin
sinful yoke
we will not have a temporary automatic message
that is kind of my job anyways and its more direct
rough ocean
a 9to5mac article recommends that I block facebook.com on my router, is this a good idea?
spring grotto
You could try it. But it's not guaranteed to work
rough ocean
shit
silver nymph
If you login via fb might not work
sweet oracle
fair dew
I can't even launch it at this moment to try logging in, Facebook or email....
orchid hazel
@fair dew read pins
velvet lagoon
It's fixed
spring grotto
Do try restarting your device once or twice as the FB fix seems to have been pushed out
silver nymph
All good now
simple epoch
not sure if this can help but i managed to log in by when my wifi was acting up (was essentially not working) when opening the game, then switching to data when in the loading screen
i think that trying to open the game with internet connection disabled can work (then enable it when the game is open)
lapis reef
so i thought it was an AL issue so i deleted the app and reinstalled it but i cant relog into my account. is this the apple side of the problem?
limber stratus
Sadly so
lapis reef
-sigh-
sinful yoke
what happens when you try to relog into your account?
lapis reef
all hte servers i have accounts on appear blank
sinful yoke
the apple side of the problem was consistent crashing
lapis reef
and it treats it like i am a new player
sinful yoke
blank as in there is no character icon or they all bring you to the tutorial?
lapis reef
yea
cobalt zenith
Does anyone know if there's currently any issues involving facebook login on android?
cobalt zenith
Im just having frequent crashing
lapis reef
i didnt click on a server to go the tutorial but after i logged in using facebook, all the server lists were blank with no character i con
sinful yoke
for how long? @cobalt zenith
lapis reef
i reinstalled the app just now im gonna see if that made a difference
cobalt zenith
Just started three days ago
sinful yoke
@lapis reef character icons do not show up on fresh installs, please try logging into all servers firstly to see if any of them dont take you to the tutorial
cobalt zenith
Had no issues prior, been playing this for about a year with no issues
sinful yoke
what device do you have?
cobalt zenith
Chromebook
lapis reef
oh it didnt take me to the tutorial. i didnt know that thanks for telling me!
sinful yoke
@tranquil lantern did you ever bind your account?
@cobalt zenith there are known issues on chromebook devices
they are not meant to run games, and recently they cannot run azur lane
tranquil lantern
I did and I just got everything back
sinful yoke
alright good to hear you're back in your account
tranquil lantern
I just got scared cause at the beginning it started from scratch but I closed it and got my old account back
hollow ermine
Good day, I have tried to purchase an in-game currency called Gems that's worth $19.99 but when I made process for it, it says Transaction Declined. And went to check my bank account and it was not deducted. Can someone help me with this matter?
sinful yoke
you may want to contact your bank to see if they are placing any restrictions
hollow ermine
But my first transaction was a success, when I bought Trade License but when I tried to buy the $19.99 it's been declined.
late valve
Hi, I'm trying to play again but when I access my old account but I keep getting an error code at the login stage. For some other reason I also have an old event page showing as well, thanks for any advice
hard totem
I placed an order for gems
But the gems didn’t come through
I got charged too
On Azur Lane I just got an error instead, not sure what it was
spring grotto
@hard totem If you were charged but didn't receive your items, unfortunately no one here can personally solve it for you, but you can contact customer support via email at al.cs@yo-star.com or by their helpshift website at https://yostar.helpshift.com/a/azur-lane/ and they'll help you get your items
sinful yoke
@late valve can you send a screenshot of the error code?
sinful yoke
you need to do a file repair or reinstall the game
actually that version is so outdated it doesnt even have file repair at the title screen
you will need to reinstall the app
late valve
Ye been a while since I played, will it keep my account data cause I'm not sure if I remember it correctly
sinful yoke
a reinstall will not keep account data unfortunately
if it is bound, you can log back in as per usual by logging into the bind though
fair dew
Seems to be behaving all right now. Keeping an eye on things for the moment.
woven night
Hi I am currently playing on ios and the game launched fine until last night. But from this morning, the game started to crash and whenever I try to reinstall, the game can't find fetch the update despite having a stable connection. Any suggestions?
spring grotto
Hm...I'd say try restarting your device (possibly your network router) or using a different network connection to see if that helps. Usually this error is some form of connection issue
pulsar relic
Having the same issue on my ipad pro
Except the app won't launch at all
Tried arknights and epic seven too
Both don't launch, even after restart and reinstalling the apps
Also ruled out my connection being that my android phone works for all 3 apps
spring grotto
For the crashing issue, that should've been fixed about 20 mins ago or so (rough estimate). Try restarting your device once or twice now to see if that fixes it. FB pushed an update that was causing a LOT of apps to have crashing issues
pulsar relic
Ah okay
At work now so i'll have to try when i get home
Where did they post that they were aware of the issue?
spring grotto
It'll probably be around on social media somewhere for either iOS or maybe even FB. Unfortunately I don't have any such thing on hand sorry to say
woven night
Even after messenger update, the game is still dead
I think I will wait around see how it goes
Thanks fb
lean flicker
I tried to redownload and it has worked in the past but this time I lost two years worth of data including all my ships and skins
hollow ermine
My payment issue has been resolved by relogging my playstore account. Thank you @cobalt snow
pulsar relic
Do you not have the app data backed up by cloud services?
Also if the acc is linked to a yostar/fb/twitter it should be fine when redownloaded
rain oriole
I also redownloaded the app and lost all my data. I had my account binded to my facebook too. Should I be panicking? 
woven night
@rain oriole @lean flicker in case you r account was binded, make sure you have the right server
rain oriole
@woven night Thank you. Sleep deprivation made me forget my server
woven night
Nw
arctic galleon
So, I reinstalled my game and reinstalled the voice and live 3d data. Ning Hai in her idol outfit was my secretary, and now she has no voice. Logging out and logging back in doesn't fix it.
Neither does changing skins.
Is there any fix for this?
Never mind. Restarting my phone fixed it.
lean flicker
Oh the server was the fix, thank you 🙏
cold jackal
I updated my phone and deleted my app, even though my account was linked to my facebook i cant get my account back. Any fix?
vague lodge
If I have a Yostar account can I transfer from, say, Sandy server to Amagi or other server and keep my progress?
half path
Cross-server account transfer is not possible, unfortunately.
@cold jackal Are you sure you're signing into the correct server?
vague lodge
Okay thanks for answering
Are there any benefits to changing servers or just to be on one with a name you want?
cold jackal
@half path how can i choose the server before the log in screen? I only see options to start or choose a social media button
half path
The only real differences between servers are guilds and friend accessibility, not much else. Well, server stability as well, but that shouldn't be a problem nowadays.
@cold jackal The server select button is after you log in.
atomic prism
Umm, what just happened?
sorry my recording device don't have access to microphone but it's starts with this.
Deja Vu, I have been in this place before higher than the streets
spring grotto
Yeah, it's an old bug. It's really hard to reproduce, but basically everything just gets sped up like crazy as kinda like a compensation for long pause periods (or something along those lines)
atomic prism
Should I do this?
spring grotto
Just restarting the game should ideally fix it
tulip gate
So I purchased the Lucky Bag that came with the Crimson Echoes Rerun and got an error code, however, I was still charged for the purchase and received no items. What should I do/who should I contact?
spring grotto
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
please do contact customer support via one of the above methods
tulip gate
Thank you
spring grotto
No problem
carmine hedge
Hi toast and kawaa
sullen sphinx
hi, during the issue with iOS this afternoon, I attempted to delete the game and reinstall to attempt to fix the issue myself, that obviously didn't work, but now after logging into my account (via yostar link), I'm forced to play the tutorial and pick a starter again, is this normal?
sinful yoke
make sure to double check that the server you are logging into is your usual server @sullen sphinx
twin hamlet
is something wronh with lexington? kept getting disconnected and unable to login
altho my youtube goes fine.
carmine hedge
Yeah I played Lexington, got to 1000pts for Lil Renown and the came straight up did not respond
@twin hamlet
just testing, can you see me
carmine hedge
yeah strange mustve been servers not responding
i'll see myself writing to customer support instead
carmine hedge
I'm screwed rip
twin hamlet
oof
orchid sinew
I finished B2 as the event finished to get the last 60 pts needed for Kaga, but they didn’t show up in the rewards and then obviously the maintenance started
Since I started the sortie well before the event ended, shouldn’t I have gotten the points?
misty crow
You're only awarded the points when you complete the boss
orchid sinew
I did complete the boss
orchid sinew
I started the boss before the event ended and finished it before maintenance
misty crow
You probably completed it as the server went down so yeah you're out of luck
orchid sinew
Alright rip
formal elbow
Approximately 6 hours
silver nymph
Oke
carmine hedge
how do i change the binded email of an account
formal elbow
I had to reinstall AL since it keeps crashing on me, Then when I update everything back. Every Girls that have a VA gets their voice but for some reason Monarch doesn't, her voice is active during battle but in the Mainscreen and in the Docks, There's just Silence. Anyone else getting this or it's just me? On Bluestacks her voice works fine but on my phone it just happens like that, I updated the voice and L2D.
elder vapor
Known issue for iOS
half path
Ariaaaaaa I was answering thattttt
formal elbow
Is there no way to fix this?
half path
Until an official announcement is made by the devs, we can assume that there isn't, sadly.
elder vapor
I haven’t run in to it on the X if that matters 
formal elbow
Guess i'll just suck it up til they fix it
zinc badger
idk if this the right place to post this, but i aprreciate if someone answer this
i need to reset my phone to its factory setting cuz of stupid reason, which means most of my app including azur lane is going to be deleted
do i need to wait till the maint is over or can i do it now?
and also, how does the account bind works?
i have my account bind to both FB and yostar account, does that means the app will automatically recognize my binded acc once it get reinstalled? or do i have to go to special precedure?
i have never deleted the app before after installing it
carmine hedge
Got the news it was a nationwide DNS error from my carrier can't believe this
zinc badger
should i wait till AL maint is over? or can i do it now?@misty crow
surreal meteor
/techsupport @hard totem
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
silver nymph
will we need to update game after maintenance?
this is my first maintenance idk what update size can reach. so i can reserve may internet data.
zinc badger
only in-game update, which depend on how big things gonna get added to the game
small event like this usually only get less than 100mb
not always tho, but its around that size at max
silver nymph
nice thanks. only have 600mb left and so many games need update 
worn anvil
My game doesn't want to launch and there are 2 things I did before launching it:
- I launched Game Launcher on my Samsung A50 for the first time to get the discord status
- I connected my phone with Windows 10 PC.
The game is just stuck at the end of the loading bar (same thing happened for Arknights)
I already cleared the game cache but it didn't do anything
Ping me please if you know what to do
pulsar relic
@zinc badger if your account is bound through fb/twitter/yostar and you reinstall the app you just have to login through one of those methods and your data will load
zinc badger
yeah, ender had answer that
what i want to know now is can i reset my phone (which will delet AL app) now?
the patch note said to avoid deleting the game while its on maint
pulsar relic
this enables you to log in with your same data on any compatible device
i don't see why that would matter though
i guess if there is data corruption on their end? idk
zinc badger
well, its only 1 hr till maint done, might as well wait till maint finished before resetting
thank for the answer tho
pulsar relic
coarse moat
I’m on IOS and my iCloud storage is almost at its max capacity, most of the storage is being held for backup for Azur lane. Should I remove al from the list data to backup? Nothing bad is gonna happen if I do, right?
misty crow
I mean there's nothing to back up for AL on iCloud
As long as you have your account binded to fb/twi/yostar it's fine
steel atlas
Probably not the best place to ask but any information on why some apps including AL are bugged from new iOS update?
fiery wharf
I cant seem to play the new event
it just says the event is over
ok i figured it out i had a battle in progress from the last event
molten arch
Just logged in to this, should I force stop and restart the client?
ps I'm commander lv80 and had multiple comms running so there's def something wrong
cunning dagger
@fiery wharf I was having the same problem.
It was the same case. I seem to be in battle in the other event.
molten arch
nvm, issue is solved
I just restarted the client
ruby kayak
I am having problems with the voice update. Tosa and naganami do not talk but in settings, it shows my voice has already been updated
spring grotto
They don't have character voices yet
carmine hedge
what to do with System Error :1:INvalid input? when trying to purchase
robust torrent
i had that issue, hit something else and cancelled that one and i could go back to the original one i tried with no issues
carmine hedge
ty ^^
frigid mist
My AR picture didnt get posted in #confined-harbor
carmine hedge
When are they adding Dreadnought?
tribal hill
what is error mean?
plush nova
my game always showed an hash error
sinful yoke
can you send a screenshot?
plush nova
it is in the beginnig when the game tries to update
sinful yoke
is your account bound?
plush nova
not sure
sinful yoke
do you have your UID?
plush nova
where do i see that?
sinful yoke
it is located in the screen where you change your secretary, the same page with the stats of your account
people may have screenshots of it
sinful yoke
can you try clearing your cache firstly?
plush nova
so what happens if i have to reinstall and my account is not bound?
sinful yoke
hash file check failed error is of corrupted files and usually requires a reinstall
plush nova
how do i do that?
plush nova
yes
sinful yoke
these are steps I found on google for clearing azur lane's cache
plush nova
it worked thx
proven lintel
Doesn't Monarch have voices for all of the skins including the default?
half path
@proven lintel Please don't doublepost your issue in here and #bug-reports.
And Monarch's voices are bugged for some versions of the game right now, so it's known.
proven lintel
Thank you
amber valley
Akii 
sinful yoke
if you never got an answer it is known as per #known-bugs @amber valley
amber valley
Ah ight fairs all good
I believe SP1 had a spelling mistake in the cutscene aswell
Tho i got no screenshot of it
floral flame
Low priority question, but are the AR contest images available to see now or after the submission period ends?
https://ar.azur-lane.moe/ is unreachable for me.
long hemlock
floral flame
Oh, so only through Discord then?
Thank goodness for Search functions.
woven tide
So long as I've played, every night at 10PM (11 minutes ago for me) i've gotten the 4 nightly urgent commissions, but today they aren't available? Is this a thing?
manic creek
I'm having the same problem
carmine hedge
is there a way to change the binded emails of twitter, facebook, or yostar?
cobalt snow
You can unbind/rebind accounts as long as it is not the last bind method, but I think yostar you may need to contact Customer Support directly to get it unbound
cobalt snow
Do you have another bind method, or is the twitter login not working?
carmine hedge
the twitter is originally binded to account A. id like to change it to account B
but it says UID doesnt match
cobalt snow
You will need to unbind it from Account A first then
carmine hedge
k onesec
cobalt snow
If the twitter bind is the last bind on Account A, make another bind then you should be able to unbind the twitter and rebind it to Account B.
carmine hedge
so i unbinded the twitter from account A
whats up with this
im trying to bind it to account B
which has another twitter binded to it prior to this
cobalt snow
Hmm. I think I recall there being a cache issue or similar that might possibly be resolved by a device restart.
cobalt snow
Yes, I think it believes that it's still logged in to the twitter from earlier, or something similar.
cobalt snow
Hmm. It's possible that this will either require a cache deletion or contact by Customer Support to resolve
Make sure that your account has an additional bind method just in case, and keep your UID on hand somewhere.
carmine hedge
i do have access to the yostar email that is binded to that account
but i need to change everything on that account
cobalt snow
You can contact Customer Support directly alternatively and they may be able to sort this out
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
cobalt snow
You'll get an automated response, but they should get back to you with a real response within a business week
carmine hedge
i see how it is..
Uh idk why but ever since after the Northern Parliament event Azur Lane don't want to work properly on my Huawei P smart i reset my device reinstalled Azur lane but still nothing. every time i go into combat the app restarts itself i tried other games and have no issues i missed 6 events so far because of this the game is so unplayable i cant even do a mob fleet on 1-1
sinful yoke
can you open log mode and record as it crashes to see if it captures anything in log mode?
/logmode
pale pagodaBOT
sinful yoke
azur lane is not a very stable client, so unfortunately it would not surprise me if the game is not compatible with your specific device unfortunately, but we’ll try more troubleshooting
carmine hedge
No because the game forcefully closes itself sending me to my homescreen when i try to enter debug mode or even enter battle. it was working pre northern parliment event
karmic orbit
Hello, does anyone else happen to you that the urgent commissions have not appeared, which usually leave at this time?
carmine hedge
Luis i can barely get into the game so idk whats goin on lol
misty crow
@karmic orbit it's a bug
carmine hedge
@karmic orbit nfc, got the same issue
carmine cradle
am I doing something wrong?
hollow ermine
What's the ideal phone or specs(PC or phone specs) for this game? Like to achieve great performance and smooth experience.
misty crow
@carmine cradle need to turn on this
cobalt snow
There was a min of 2gb ram that was hovering around early on, bc below that there would be constant crashes and other issues.
misty crow
for good performance min of 3-4gb ram for a phone
hollow ermine
What about when it comes to PC, specially for FPS, better graphics card?
rotund oriole
Anyone got urgent commissions today? I don’t see it for some reason
misty crow
hollow ermine
I have a 8gb of Ram, but my Nox player is using 2gb of Ram capacity. Should I change it?
misty crow
yes
faint badge
What does Z23 mean about AR images
misty crow
ask in #al-general or #gameplay-help
carmine hedge
can i still contact staff on discord directly or should i email them?
misty crow
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
do not DM them
cobalt snow
Using the contact us button is optimal with that link, but you can also email them with that address
carmine hedge
ahh okay
floral flame
Is there another error with overnight Urgent commissions?
misty crow
unborn spade
I can see them now, but it's midnight over here
echo loom
I need help to transfer my data from my old phone to my new phone, i made a yostar account but dont know what to do after that
half path
Please follow steps 4 and 5 of this guide.
echo loom
Do i need to reinstall AL on my new device?
echo loom
But i have AL already installed on my new device
sinful yoke
then just login as per steps 4-5
echo loom
I dont understand
sinful yoke
you must login on the new device just like steps 4-5 on the image shows you
press yostar
sinful yoke
then input your email and generate a code
sinful yoke
you'll receive another email with a different code and you will just put that number in, make sure to select your server, then you should be in as per usual!
sinful yoke
no, thats where you should be selecting the server you usually play on
half path
If the tutorial loads, you've probably logged onto the wrong server
sinful yoke
like on your old device it may say lexington (etc) when you tap to start, make sure on the new device it says lexington as well
you can change server by tapping the button
echo loom
I went into the same server
The server was sandy
On my old one it also says sandy so i dunno what went wrong
sinful yoke
when you use your old phone, does your account still show up on sandy?
echo loom
Yes
sinful yoke
in settings, does it say your email is connected?
echo loom
It says my yostar acc is bound nothing else
half path
something here doesn't add up
half path
Maybe try all the other servers, just in case?
echo loom
I tried and i got the same results
half path
then you might have to wait for kawaa since I'm not qualified for anything further, sorry.
echo loom
Ok
sinful yoke
are you using the same email?
echo loom
Yeah
sinful yoke
try logging into yostar multiple times, it may be lagging behind for some reason 
echo loom
On my old or new
sinful yoke
on the new phone
echo loom
Ok
half path
Kawa, wasn't there a command to check yostar account bindings?
sinful yoke
yes, though given the user bound correctly in settings, there really shouldnt be any issue
we do sometimes get reports of players logging in, but their account wont show up until a few minutes later
we dont know if this is just an error they made and realized later, or if its an actual issue
half path
true...
cobalt snow
Can you try binding your account on the old phone to an alternate method and try that on the new device?
cobalt snow
On your original account, go to settings and bind to either twitter or facebook.
carmine hedge
How do i check my uid?
half path
I’ve answered this in sandy-gen, but feel free to still respond
quaint raven
What should the people that entered their uid wrong do? Is there someone they should message that could sort it out for them?
valid quartz
Uid is under the nickname
quick obsidian
The loading screen doesn't appear after the intro and only shows a black screen
misty crow
could you try aborting and try again
misty crow
/abort rather
acoustic sundial
k nvm
workds
somehow
just did another /submit
ty
actually are we allowed to dm mods
for problems
sinful yoke
yes, though you can get answers anywhere
acoustic sundial
k
thick tinsel
How do I get my account back?
I tried using my linked Facebook account but it’s disabled idk why
sinful yoke
is facebook the only bind you had on it?
thick tinsel
Mhm
sinful yoke
please contact customer support and make sure to tell them you no longer have access to the facebook account
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
they will help you recover your account
sinful yoke
it should be around 0-5 business days they get the account back to you
carmine hedge
Guys when I click the picture URL sent by Z23 sensei, it says an error
misty crow
we're checking now
@carmine hedge regional issue
try to vpn from somewhere outside sea
stark coyote
Where to see the rules of discord event? It was here some time ago, but now I can't scroll up to the rules.
misty crow
stark coyote
ty
carmine hedge
sorry
misty crow
did you bind your account?
orchid ridge
I did. With Twitter
But when i changed my game centre id. It started as a new game. Then i went to setting and try my twitter acc
It says acc is already binded
That means to my other acc
That was lost
misty crow
i mean
you're not supposed to log back into an old account via the settings
the game is telling you the correct thing
misty crow
because if you were able to bind it in the settings it would override the original bind
yes
follow steps 4 and 5 here
orchid ridge
Ohh i see
weary kiln
if i have questions about the ar event thing can i say it here
hearty dagger
Support said my account was recovered, so I log back but nothing is here. Sad tears and second ticket sent
hearty dagger
Yeah, I tried every server
weary kiln
yes
ok so here it says that i submitted my ar image but in dms it says some kind of error am i in the event or not?
bruhmoment22 is my user
misty crow
Did you log in on the main menu and not the setting @hearty dagger
hearty dagger
Yep
weary kiln
misty crow
Did you send it twice?
weary kiln
yea cuz thought it said to first submit your image then do /submit
then at the end it asks for my image
hearty dagger
Okay, sorry for posting here, I know where the problem was. I just restarted my phone and it's okay now
misty crow
Yeah that's why it messed up @weary kiln
weary kiln
do i have to resubmit
misty crow
no
weary kiln
viscid moon
Hi I’m not sure if I should be addressing that here, but I got this issue with the Little Renown event. I collected all the points and exchanged her on the las day, but she was still showing as an NPC. I didn’t mind it much, but when I checked today I didn’t see her at my dock. Someone please advise where do I need to address that?
vital mural
Is someone online?
signal chasm
Werent you supposed to redeem her through the event tab after getting the points?
misty crow
@viscid moon Did you get the full 1k points needed and exchanged her?
@vital mural Why?
vital mural
Sure. Thanks
viscid moon
Yeah, I redeemed the 2 assault tech books and her. But she was still showing up as NPC.
misty crow
i mean
if she was still showing up as npc
wait 2?
there's... 3
not 2
i don't think you completed the event lol
if you did get her she won't be npc
viscid moon
I farmed 25k at the big one. I’m not sure how many friendships points I had before the end of the event, but I’m sure it was well beyond 1k.
misty crow
but i was grinding with renown in the boss fleet
w/e it is
if it was still npc
that means even if you did get the 1k points
you forgot to exchange for her
signal chasm
25k event points is not that much compared to the trust points, since you earned trust points through killing boss nodes iirc
so you could technically reach quite high supply of event points just through daily missions but dont touch the event maps a whole lot
misty crow
^
in any case
if she was still showing as NPC
you either forgot to exchange for her
or didn't have enough to begin with
signal chasm
do you happen to have a screenshot of it by any chance or something maybe?
misty crow
if you exchanged she would not have been shown as NPC
viscid moon
I got the T3 book and her at the same time. What do you mean forgot? She showed up as “NEW” after I exchanged her.
This is the problem I’m trying to address. When I exchanged she didn’t turn in to a regular ship.
misty crow
actually let me change the question, are you sure you don't have her
or rather how did you check to see you don't have her
misty crow
there have been people who tried adding her to the frontline
that's why i wanted to check
viscid moon
Ok
misty crow
If you're absolutely sure that you didn't receive her despite completing the missions
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
then you should contact customer support
viscid moon
Yeah I already emailed them just recently. Will be waiting for the reply.
Thanks anyway.
signal chasm
btw is there an alternate way of downloading azur lane other than google play shop?
misty crow
a 3rd party source like qooapp
signal chasm
thanks imma try that
signal chasm
fuk yea thanks, that solved my problem with the game @misty crow thank you a lot
ancient cradle
any idea what's going on with this?
https://gyazo.com/407bdf2a81430a327297787f894672ee
misty crow
Your privacy settings
You need to turn on "enable DM from server members" in your discord privacy settings @ancient cradle
ancient cradle
oh, i think i haven't click the "yes" after turn it on, it worked now thanks xd
verbal minnow
does an event being added to war archives mean it wont be coming back as a full re-run?
misty crow
yes
carmine hedge
Hey whoever sent my Lil Renown back home, thanks!
sinful yoke
it was Gale! 
fallow prawn
I was trying to bind my account with a Yostar account and my progress apparently was wiped out. As a despair move, I tried to clean the data of the game in my cellphone to logout and try to login with my twitter account (that was already binded) and when I tried to start my game, he was freezed in a black screen. I reinstalled the game and now I am stucked in a infinite loading screen on the main menu. There is someway to recovery my account and make my game work again?
Sorry for the bad english btw
sinful yoke
try using a vpn to get past the black screen
median needle
@fallow prawn try reinstalling the game while connected to wifi.
your download might have gotten corrupted.
wintry comet
Not directly tech related but who can I ask about Azur Lane merch found on Yostar Japan Shop?
visual shard
Tried logging in and got this error, last time I logged in on another device was over a month ago.
little torrent
Hello,i think my Account got hackered.I got this message
I also found out that someone linked their mail to the account,what can i do?
spring grotto
You would need to contact customer support regarding your account and to see the reason why
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for customer support
cosmic hearth
Ok I need help with this discord thing. So my screen turns black if I cover my phone sensor and it started doing this when I joined a VC
sinful yoke
thats because discord calls work like cell phone calls
it thinks you are placing the cellphone to your ear
carmine hedge
Hi, i want to ask about what happened to my account?
thorn estuary
Hey my acc froZen
sinful yoke
do you have an unstable internet connection?
thorn estuary
What happened ?
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above 
carmine hedge
My internet network is fine, but when I try to log in again suddenly my coins and cubes are used by someone.
I think someone trying to login in my account
sinful yoke
have you given away your facebook/twitter/email credentials?
carmine hedge
Nope, im sure i've never told anybody about my fb/twitter/gmail.
Im afraid if someone who trying to login in my account uses all my cube/gems
sinful yoke
please contact customer support then to try and get the possible hacking sorted out
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
thorn estuary
Ok already sent
carmine hedge
Im done sent email to yostar, but how long does it take to get a reply message about my account?
cobalt snow
Typically around a business week
They don't work on the weekends though typically, as that implies
carmine hedge
Ok thanks for the reply
severe ferry
:zedpassu:
thick tinsel
Me: oh
signal chasm
tried changing from wifi to mobile data?
signal chasm
huh does the game even see the lack of network at this point 4 u?
modest python
it doesnt have any message about network or status it just goes straight to this loading screen and then stays on it forever
signal chasm
yeah i'd suggest reinstalling the game with clearing the cache if nobody has any ideas
drowsy iron
I’m experiencing the same problem
I got into the game a few minutes ago but had long loading times, and was then kicked out
With this message
Now I can’t get back into the game, just infinite loading screen
modest python
im reinstalling my game will let you know how it goes
drowsy iron
Thanks
signal chasm
did u reboot ur device yet? @drowsy iron server maintence looks weird lol
sinful yoke
its a connection error
drowsy iron
I restarted my phone already but I’ll try again
It’s weird since I don’t have issues connecting to anything else
Ok after restarting my phone twice it seems to be working again
signal chasm
modest python
mines working after reinstallign
orchid ridge
I have a question about the ar event. I have send a pic to Z23 and then type out /sumbit
But there i seem to be no reply?
Did i do anything wrong?
compact kernel
Im sorry but for the ar contest we'll get tech boxes for participation right? Why i still didnt get them?
rocky parrot
Im pretty sure its after the event
orchid ridge
Uhh about messaging Z23
I have dm her “/sumbit”
But i got no reply
Pls help or maybe do a full tutorial
Oh wait i spelled it wrong
Nvm
Sorry
jade cedar
Hello, sometimes I get an affinity heart at the end of an exercise battle, but the wikis say that that exercises don't increase affinity with the ships. Can you explain to me? Thank you
tight vortex
Is this where you ask for support because I've been trying to ask the support through the game help section about retrieving my old account but had no reply, so I dont know if I did something wrong or they just havnt replied yet
spring grotto
When did you send in your ticket?
obtuse maple
Soo... i've contacted Azur Lane Support Team to reset my secondary password, but it seems like the Secondary password is still enabled in-game, is this kind of bug or what ??
spring grotto
What did support tell you?
obtuse maple
they said "i have reseted my secondary password, please check in game"
spring grotto
Does it still ask you to input the old password?
obtuse maple
yeah, and i have 1 more attempt to input the old password which i forgot
spring grotto
Okay. If they didn't give you a new password to input or anything, go ahead and contact them back and let them know the password is still on your account and you're still not able to use the secondary password
obtuse maple
yeah, i'm on that. Still waiting for their replies
tight vortex
@spring grotto I started the chat thingy about 2/3 days ago
spring grotto
Okay. It might just take more time then for them to respond. The estimated time is somewhere between 1-5 business days or so (weekends not included)
tight vortex
Okay thanks I thought that I did something wrong or something
jade cedar
Hello, sometimes I get an affinity heart at the end of an exercise battle, but the wikis say that that exercises don't increase affinity with the ships. Can you explain to me? Thank you
@jade cedar
I sended this here and by email, still no response. They were quick to say "explain your problem" so I repeated with other words. Does anyone know if exercises are giving a little affinity sometimes?
random comet
does the game still send mails if you are inactive for some time? because if it does i may not have received some
pallid dagger
can I transfer data from Azur Lane to another phone and not lose progress?
random comet
if you bind your account, yes
pallid dagger
Stonks
sinful yoke
I believe it is a hit or miss
it will generally say
this compensation (etc) will be given to users registered before this time
random comet
i stopped playing for sometime
sinful yoke
and sometimes that only affects users who have logged in before that time
but after a certain time period
its kind of unusual, people who dont login for a long time will not receive all mails
at most, just compensation for maint
random comet
i dont think i received that big compensation for the 24+ hours maintenance
but i didnt play for around 2 month
sinful yoke
some compensations will only be given to users who logged in recently so that may have been the case
elfin rapids
Can some1 explain this? Last time its 20s
Ofcourse i dont have the SS while its still 20s, but now somehow its 30s
When cooper is first come out, I know her skill is correlate with koln, they both can become unlimited subs reveal machine
This nerf is kinda useless
Because there's no news about the nerf
Also koln already extremely weak and useless outside of her role, which make her even more useless with this nerf
Also we cant use more than 3 vanguard members
Koln role for timed anti SS buffer & reveal, already enough, while her eHP + eDMG is super weak
Is devs secretly buffing nerfing another shipgirl without anyone knows it?
elder vapor
comparing to cooper, as you have:
Koln has more hp, more fp, more aa, the damage buff. She's behind slightly in torp and evasion which is normal for a CL to DD comparison
Cooper's skill also doesn't increase damage taken by enemy subs and is on a different timer that won't overlap for a long period of time
there are usually multiple ships within a niche to allow people to use who they want; conversely, not every ship within a niche is going to be the "meta" option
also for reference, Koln's wiki page hasn't been adjusted since oct8 of 2019, long before cooper was even announced
elfin rapids
Koln has more hp, >more fp<, >more aa<, the damage buff.
While her only use 1x CL MG, pure raw AA stats + 1x AAMG, i see
there are usually multiple ships within a niche to allow people to use who they want; conversely, not every ship within a niche is going to be the "meta" option
Yeah, i want use cooper and koln, as unlimited SS reveal and grind for it, then it changes, what now?
elder vapor
they very rarely change a ship after release apart from retrofits; I believe it's only been done to Birmingham, Niizuki, and maybe one other? All of which were ridiculously broken in one way or another.
elfin rapids
If it atleast have 300++ AA, its mean instant meta?
Im kinda idiot asking this while me being veteran player with lvl 115 commander, with 99.9% auto battle win rate, sry
elder vapor
that's a question for #gameplay-help not here
elfin rapids
they very rarely change a ship after release apart from retrofits; I believe it's only been done to Birmingham, Niizuki, and maybe one other? All of which were ridiculously broken in one way or another.
I not use birm, when she still on "meta" state, its already ok
that's a question for #gameplay-help not here
No, i ask you here, because if some weak eHP ship hv instant 300++ AA with no selfbuff whatsoever and 170++ FP with single CL MG, its mean meta?
they very rarely change a ship after release apart from retrofits;
Also why no news about that? Its true evil, for who already own that shipgirl, and raise her to the max
elder vapor
birmingham's skill was overtuned to the extreme and niizuki was bugged. both were changed very quickly after discovery and appropriate notifications were made at the time
elfin rapids
Well, the topic is about koln, not about overskill ships or bugged skills
We still talking about insta nerfed ship + no news about that
elder vapor
koln was not nerfed, to anybody's knowledge
elfin rapids
Well, i already doing something like this for ages, ty
misty crow
I just checked the wiki history
Koln skill has always been 30s since her release
so you were probably imagining it @elfin rapids
or there was a typo leading you to believe it was 20s
but there's no such bug reported to my knowledge
hardy abyss
Does anyone know how to unbind twitter from my account, my twitter account got hacked and I have no way of getting it back
misty crow
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
@hardy abyss contact them ^
hardy abyss
Okay
carmine hedge
Does Azur Lane follow the server date and time or the device's date and time?
misty crow
the server time
woven lichen
What do i habe to write in the email when i want to reset my secondary password
misty crow
your uid, account name, server
golden raven
How can I get permission to write in the servers?
golden raven
Yep
misty crow
please read #707781541769510922 for how to participate
hushed silo
if i need account recovery, do i email them?
misty crow
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
steel atlas
Ender
misty crow
you could also contact them via the helpshift instead of the email
steel atlas
azurlane work on latest version of ios???
misty crow
i'm not sure
sinful yoke
yes it does
misty crow
cn is getting a forced app update for it...
sinful yoke
do you mean the crashing issue that happened a few days ago?
steel atlas
idk I saw pinned message in gameplay help saying azurlane broken on latest update on ios
I didn't even know there was a new update on ios so i don't know if it safe to update or not bc azurlane
sinful yoke
theres no issues
steel atlas
okay ima update 2morrow den 
warm shuttle
I thought you had to write here too
half path
The opposite, rather. Please try to not doublepost in both tech-support and bug-reports, as it only makes things more confusing. If you're not satisfied with my response from the other channel, do feel free to wait for a mod or kawaa to help 
warm shuttle
ok I didn't understand. indeed thank you for your reply. I wrote to Azur lane support but they sent me an answer that I didn't understand
pure furnace
I need some help
half path
That's an automated response, you can basically ignore it. A proper reply will come in roughly 0-5 business days. @warm shuttle
pure furnace
Zara's l2d skin didn't appear, and it made me unable to press anything
warm shuttle
@half path ok thanks. is it a problem if I replied to that email?
half path
There shouldn't be, I don't believe... if you're concerned about it, you might want to wait for properly qualified individual to give a response 
warm shuttle
@half path okay then I'll wait thanks for everything
pallid dagger
Is there way to download AL other than Google Store? ( i dont know if this is good translation)
misty crow
a 3rd party store like qooapp @pallid dagger
wheat sable
I'm stuck on checking for updates all of the sudden, is anyone else experiencing this?
However my acc is linked to both twitter and yostar, so I don't lose my data, right?
spring grotto
Yepp, your account will be bound properly. But usually that issue is just a connection issue where you're not able to properly communicate w/ the update server. Try restarting your device (and possibly network router) to see if that helps. Or maybe even trying a different network connection if possible
misty crow
you can't delete an azur lane account
keen fjord
@misty crow why?
misty crow
you just can't
there's no way to delete your account
accounts are never even deleted to begin with
the best you can do is "lose access to it"
pallid dagger
Why i cant download AL even with good wifi conection? Everything good and when its 20% it suddenly stops and i need to everything from the beginning
minor hollow
Do you have space?
pallid dagger
Yes i specially cleaned phone and unistalled some apps
pallid dagger
I have 3,79 gb free
carmine hedge
Is it just me or does someone is getting a faded white overlaying screen with text on it while doing Level 50 Escort Cargo (Air)
shy totem
Uh my game keeps on crashing every time I try to login to the game. Any tips/help would be appreciated
bright flower
I running into a some issues trying to play the game. The game loads but when i tap my screen to login it just freezes.
anyone running into the same issue? I tried restarting my phone as well as reinstalling the app (account is binded) but nothing seems to be working
sinful yoke
what kind of device do you have?
bright flower
Pixel 2 XL
sinful yoke
it should be running fine, does the game crash when logging into other servers? @bright flower
bright flower
Yea it'll basically freeze even before I manage to get into the server, currently trying on Sandy
shy totem
I'm having the same problem as well
Trying to login to sandy (which is the only server I use) and when i try to login, the game crashes.
I've deleted and reinstalled but still having the same problem
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
bright flower
thanks ill contact them
zinc dove
i have an issue where during battles; the game seems to be zoomed in too far, it is rather difficult to aim shots when most of the enemies are barely within sight, is there any way to "zoom out"?
carmine hedge
Purchased the Trade Licence, took the money gained nothing.