#tech-support

1 messages · Page 123 of 1

kindred panther
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is anyone else able to play the game on Lexington as of now cause i updated it but it keeps saying server is still down

hidden knot
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Same as me on Sandy seever(dont judge me)

deft crypt
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Loading time was huge on Washington

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but game is working

tawdry arrow
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Oh i tho it was my internet, another server issue?

crimson frost
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I can't login

spring grotto
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Just network slowness from everyone logging on at once
Give it some time

carmine hedge
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too many people trying to log in at once

zenith forge
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^

hidden knot
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Haha. Sandy cult Members sure is Pain in the back side.

noble basalt
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aaand Avrora is ded

languid pike
hidden knot
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I guess i will log in Later on

kindred panther
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lucky on lex it still says the server is down

rough crow
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Can't login either...

hidden knot
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Its Server Be]ng BOMB by Sandy Cult members

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Everyone just Calm down. (im the one to talk 😂)

raven parrot
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This is worse than the pandemic🤣

hidden knot
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Im waiting my Fox soup

celest yacht
#

Just tried to login to every server, my account is gone, I tied it to my email a couple of months back when the discord urged us to do so.

Help me out?

carmine hedge
livid flint
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I cant log in

hidden knot
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We are Degenerate Weebs

timber sail
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sandy server can't login

hidden knot
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Else we aint care For Azur lane 1 bit.

uncut hatch
tropic jasper
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uh... can't enter avrora

river zenith
granite nebula
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avrova cant login network error sadge

deft crypt
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Umm I cant find the new core data stuff that was added ...

river zenith
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Only avrora again?

carmine hedge
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I can wait

restive jacinth
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Just try a bit later... if you try repeatedly the server will overload more...

trim slate
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@deft crypt abril 1st it will be there, when store reset

river zenith
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Yeah

deft crypt
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-_-"

muted bay
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network error here as well on avrora

tropic jasper
#

i hope it's not yet another problem again...

timber sail
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sandy don't work

cunning token
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washington not working

tawdry arrow
#

Avrora ded again

compact ledge
#

Guess what...

tropic jasper
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i meant... 2 hours longer

dull radish
#

I can't play,what happened again?

river zenith
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Oh its all the servers

compact ledge
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Network error again.

brazen wigeon
#

This is so sad

languid pike
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5, get 5 hours then give us Apologems!

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🔫

restive jacinth
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If people keep overflocking onto the servers there will be a restart probably with 2 or more hour downtime like last time

raven parrot
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Apologems when? 🤣

paper eagle
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Sandy here having the same issue

olive garden
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I get "error login 3"

odd root
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is anyone having issues with logging in on the avrora server ?

cunning token
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#apologems!

tropic jasper
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it's already 2 hours longer than the previous major mt tho

river zenith
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@odd root everyone

odd root
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gg

tawdry arrow
timber echo
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Network error for Washington

primal warren
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Avrora and sandy?

olive garden
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Aurora is my server. I can't get in.

primal warren
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Lexy and washington safe?

tropic jasper
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not like i wanna beg for apologems every single time

river zenith
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All servers got network error

languid pike
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It's happening in every server, dude

brazen wigeon
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ye

languid pike
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All of them

brazen wigeon
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it's for everyone

sonic bison
primal warren
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All server huh

tropic jasper
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😢

zenith forge
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It's just, a lot of people trying to login into the game. It's just a lot of traffic. Give it some time, and keep the comments minimum just for bug reporting, thank you very much.

cunning token
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washington working fine now

limpid drum
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Sounds like this channel about to get locked/slow mode

spring grotto
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/lockdown

pale pagodaBOT
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tech-support got locked down.

spring grotto
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We are aware of ongoing connection issues to the server. We ask you to wait patiently while the team is looking into them

spring grotto
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There are still known issues w/ logging in (even after the emergency maintenance end notice). Staff are aware and will be looking into it. Even if you are able to login, the servers will most likely be unstable (w/ the possibility of rollbacks). We do ask that you please be patient at this time will the issues are looked into. Sorry for the inconvenience.

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If you have experienced rollbacks, please checked the first pinned message in this channel.

sinful yoke
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if you are experiencing different technical issues and need help or have questions, please feel free to dm me
this is to mitigate traffic SandyWink

spring grotto
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/lockdown

pale pagodaBOT
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tech-support lockdown got lifted.

sinful yoke
lucid jungle
#

is the server normal already ? avrora

cobalt snow
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There are occasional server issues for some people that are being looked at, but things are mostly back to normal. There will be still some occasional maints though.

spare matrix
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Ive been using a retrofit sandy for B3 clear of the event but I'm not making any progress with the "clear b3/d3 with max limit break mission". Is it because it's a retrofit? Are there others dealing with too? I posted the question on the reddit question thread for the event and other people have been experiencing the same thing.

spring grotto
normal vortex
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I'm gonna guess it'll be a bit before an account recovery email gets responded to

nocturne ice
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I am trying to log into my account into another device by it says too many players registered,what should I do?

vestal urchin
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I just cleared B3 with sandy retrofit too and the event mission is still 0/10.

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Do we really need to get a non-retrofitted sandy to do this mission?

toxic wind
ivory fog
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I have a friend that's a new player and wants to make Avrora his home so he could join my guild, he gets a message saying the server isn't accepting new players on the server. Is this a bug or is it because the server is full and will it reopen to new players one day?

median needle
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yes it means the server is full and won't accept new players. not sure if/when it will reopen to new players sadly.

ivory fog
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Ah, alrighty, thank you

thin seal
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Having to use non-retro sandy for border is unacceptable...they need to fix that

median needle
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@dawn flax what did you try to buy?

dawn flax
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@median needle box of gems

sinful yoke
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did the money go through?

dawn flax
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$19.99 pack

median needle
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also it looks like a desynch might have happened. if you don't get your gems after a few minutes you can either:
get a refund via apple/google play and try again.
or if that didn't work:
email CS about the missing gems and they'll help you out.
but ya first check to see if the money went through

dawn flax
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I got a notif of deduction

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But no gems, I will wait for time to pass or look for stronger internet connection. Could it be perhaps net traffic making the transaction delay?

median needle
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probably not as your bank gave you a notif about the purchase. more than likely it's a desynch issue. you can try to get a stronger connection or wait a few minutes if you want. but if your gems don't appear use the steps i listed above.

frozen mortar
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So i tried to make a purchase of 4,900 gems (79.99$) and my card got declined so i thought that it was probably my mistake, that I probably put in bad information, so I removed the card info and put my card info again and tried to make the purchase again, it still said "card declined"

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i did it 4 times

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It appeared on my bank account four times

astral flame
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Why in the "SP" location on the boss you can not use submarines? is this a bug?

elder vapor
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Are your subs in range of the boss?

astral flame
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yes

frozen mortar
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am I going to get charged 4 times?

median needle
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oof

astral flame
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@elder vapor I even went into battle 2 times to check

elder vapor
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Did you try moving them closer just in case

astral flame
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I put the submarine at a distance of 1 cell

median needle
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@frozen mortar unless your bank shows the 320$ missing from your account then no, you won't be and haven't been charged. if you see "Declined" statements on your bank, you're fine. and unless it's a currency that's not supported idk why it says your card was declined.

jade gust
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Guys how to unbind my twitter account

remote crane
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is server actualy up? or there's chance of rollback?

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sandy server

crimson snow
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i am having issues with trying to restore my account on avrora after some of the issues earlier today. part of the problem being that twitter closed the account i was using as a bind, and a second part being that i can't make a new account on avrora to set up a new bind and transfer over

sinful yoke
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@jade gust is it your only bind?

jade gust
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Yes

sinful yoke
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@crimson snow you can set up a new account on another server, it does not have to be the same server as your original account

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@jade gust contact customer support so they can unbind your twitter account

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/techsupport

pale pagodaBOT
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If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

sinful yoke
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their contact info is above

jade gust
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Ok thank you

fast hornet
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HALP

sinful yoke
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?

fast hornet
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I cant download the update.

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It starts to download, downloads 1 file and freezes.

sinful yoke
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try restarting the app

fast hornet
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I have done so many times.

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Closing the app, restarting the phone, etc.

sinful yoke
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have you tried restarting your device yet?

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got it

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is your account bound?

fast hornet
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It says I need to download 169.6 mb of files every time, despite having downloaded the first file.

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Yeah, account is bound and all.

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I don't have a good net connection tho.

sinful yoke
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you may want to reinstall

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hmm

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a poor connection doesnt help very much

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often times a poor connection will reset downloaded files

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say you downloaded 100, it might reset to 1

fast hornet
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That might be it, but still.

sinful yoke
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try reinstalling SandyWink

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you can try a vpn, but it might not help

fast hornet
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Say, I've seen that there were a LOT of problems with the servers.

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What happened?

crimson snow
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having submitted the request to fix my account binding, is there an average wait time until it is restored? like should i stay up a bit or go to bed

thin seal
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@sinful yoke Have you heard anything about yostar fixing the Sandy Retro bug where you don’t get event credit for clearing B3/D3?

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Everyone I know is having this issue. Its weird cause sara retro gets credit just fine.

steel aspen
thin seal
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Ok cool

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I got another fun one then 🙂

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When I added the batting cage it broke my dorm haha

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It is invisible and showing an asset load error. Does it on multiple devices so its not my tablet.

spice tide
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i lost a crap ton of stuff from rollback a while back, and tech supp hasnt emailed me in weeks. Lost forever im guessing?

thin seal
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Basically when i click manage it says loading furniture forever

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And i can’t edit the dorm anymore

blazing zodiac
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How do you get that basketball thing

thin seal
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Its in the shop with this event

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I placed it before the batting cage which broke everything else

blazing zodiac
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I didnt see, thanks RenownThumbsUp

thin seal
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Np

steel aspen
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Also--- So accidentally posted this on #bug-reports by mistake..

I've checked my internet connection and it seems to be stable (and seems to able to load other games just fine without lags or desyncs).```
Is there any recommendations so I can login or there are some few people still experiencing such issue? I've read that the Devs haven't announced anything stable yet
```Eunoshin   Today at 2:53 AM
Devs have not yet announced things are back up as intended
You might check in #tech-support if they have any other recommendations at this time```
I'm worried cause I might not be able to finish this event with how limited my time here, and afaik, I doubt devs wouldn't extend this event even with such issues (not sounding to be rude)
manic orbit
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Is there a way to grind hard stages in event with minimum fleet? I can beat the hard stages with probably 1:1 but its forcing me to have a full fleet and its expensive to deploy them and i dont need the extra ships to beat the stage

median needle
manic orbit
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shit...i thought i was in gameplay help my bad

spring grotto
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@steel aspen Avrora seems to be fine for me and a good chunk of other players. If you haven't already, try restarting your device AND your network router. Or using a different network connection

ember remnant
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Is the servers back to normal? Is this the right channel for that?
Would it be safe to buy something now or no?

steel aspen
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I'll do that, Toast.. Give me a moment

spring grotto
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Most servers are good now (though perhaps a bit laggy at times). Sandy will occasionally have login/kick out issues though.

ember remnant
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Would you say it's safe to buy gems? Avrora server if you need to know.. in case it's not fully stable.

spring grotto
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I, personally, would say so from my experience. Been playing an Avrora all day and aside from lag this morning, it's been smooth and nothing bad

steel aspen
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@spring grotto I restarted my Router and device, I'm still getting the same issue. I can't change my network connection since I only have 1 (and I don't have any mobile data either)

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Uh wait

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Oh, wait, I'm finally in--- It took a few retries and it log in

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Thanks

spring grotto
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Good to hear Daijoubu

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and no problem RenownThumbsUp

spice tide
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so will tech/customer support actually return things lost during rollback or is it a myth?

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i've been waiting weeks since I emailed tech support and messaged them in game

lost walrus
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Or did they reduce the compensation

sinful yoke
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@spice tide they will please give them some time to send all items in to everyone affected

spring grotto
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@lost walrus Not all compensation has been sent out yet

lost walrus
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EssexShock ok

spice tide
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@sinful yoke its been so long, and tech supp told me 2-3 business days...

cobalt snow
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Typical wait times other factors notwithstanding is 5+ business days.

blazing zodiac
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Ive been waiting 4 months and honestly im fine with it due to all the stuff going on right now

cobalt snow
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If you have had no response whatsoever after a business week though, I say you should send a followup email responding to the auto email that you should have received.

blazing zodiac
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I got the automated

cobalt snow
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Yeah, since you haven't gotten a heads up I would send a response to that (though I'm unsure if at your point you should create a new ticket or not...)

blazing zodiac
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Idk i’ll just wait out a bit longer

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Sent the original email on December 27

granite hill
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what to do if i have a rollback?

cobalt snow
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at least send a follow up response to the original, since it may have been lost in backlogs.

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contact support, as per pins

blazing zodiac
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I sent a followup on January 6 and 27

cobalt snow
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alternatively try contacting the CS staff that come on discord when they're on during normal operation hours

spice tide
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and i dont have proof of what i lost either, im guessing im screwed over by that too?

cobalt snow
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no, they should be able to help recover rollbacks, as the data is somewhere for them to log.

blazing zodiac
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I sent a message to chewinggun i think

cobalt snow
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@blazing zodiac in your case I think a new ticket might be warranted

blazing zodiac
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was that the wrong one

cobalt snow
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CS is handled differently now

spice tide
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and im guessing my in game message wont ever get a response?

cobalt snow
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You might, but I don't really know how in game is being handled, personally.

blazing zodiac
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What I didn’t receive was a lucky bag tho, would I just be receiving a refund?

cobalt snow
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I believe so, try sending in a new ticket, but have evidence of the previous one ready.

blazing zodiac
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Yea I got all the proof of purchase and proof of not receiving

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Am I able to black out my address or should I leave it original

cobalt snow
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unless they require it, which I don't believe so.

blazing zodiac
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because I blacked out my address on the first one and maybe it caused problems

rustic cedar
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Quick and stupid question.
Why am i not able to load into the Lexington Server?

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I know there were issues with the servers for the past day and a half

cobalt snow
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Lexington was mostly unscathed, is the issue persistent after restarts, and what message are you getting?

scenic thistle
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thats either multiple in one i think

fervent flare
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arrived gifts thanks xd

blazing zodiac
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Oh just incase they did send an email, would they reply to the original or send a new email from a different email address?

cobalt snow
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If you received an automated email, it would be from the same address as that (and come up as a reply/convo)

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the helpshift website is supposed to help with standardizing responses/replies, so hopefully they get to your ticket

ebon peak
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Are there any reports of rollback issues on Avrora? I would like to know before I play

sinful yoke
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today there have not been

blazing zodiac
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I got the email from Intern-Kun that asked if my issue was fixed and replied to that, but still no response from that either. (Received this on Jan. 21)

sinful yoke
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we cant guarantee there have been though that we dont know about unfortunately

gleaming dagger
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Got the gift, thanks, now to wait for the rollback reply

rustic cedar
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@cobalt snow its keeps saying "Network Error"

cobalt snow
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hmm, Lexington should be fine, so I'd do some retries after restarting the game, and trying alternative connections/restarting the router.

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if it persists could you get a log mode screenshot after attempting connection?

rustic cedar
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Ill try i cant restart the router thats one issue...

rapid sage
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I redownloaded the game and I have an account there

cobalt snow
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That's just a method some people have found fixes issues occasionally in the past, if you can do alt connections (like wifi/data/vpn) that might help.

rapid sage
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What does it mean by I can’t log into the server

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Is my account gone

sinful yoke
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did you login with your bind? @rapid sage

rapid sage
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I can’t even log in with my bind

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I can’t go into the server

sinful yoke
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you login at the title screen

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not settings

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so try restarting the app, then on the side there is a fb/tw/yostar icon

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click one of those to login SandyWink then you should be able to get in

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if it gives you the same error, it means too many users are online at the moment

rustic cedar
cobalt snow
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all right, I'll see if it's part of the ongoing issues or not, hopefully it resolves itself beforehand, though

rustic cedar
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I dont really care when i am able to get into the game as long as i can at some point

ebon birch
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excuse me, can i ask something

cobalt snow
ebon birch
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oh i see

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sad

late hatch
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I'm sorry to bother but I think my account is gone after the sandy/avrora issues, my acct was in sandy

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what do?

misty crow
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Did you bind your account

late hatch
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yes

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but it doesn't seem to work?

misty crow
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Assuming you logged in from the main menu with intreprid

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You should be able to select sandy

merry summit
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Are you actually logging in to Sandy tho

late hatch
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oh heck wait... just read the bind is only used once? oh dear. I had switched my phone and don't remember if I rebound it.

merry summit
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Cause sometimes the server selection gets changed or reverted when you reinstall

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Also anyone still facing issues I'm having trouble logging in to Avrora

misty crow
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No you can use the bind repeatedly

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There are few cases of users unable to log in yes

merry summit
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It just shows connecting for a long while

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I was able to login a few hours ago but the problem came back

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So I'm guessing server still has issues huh

misty crow
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It should have already stabilised for the most part

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But needless to say not perfect

late hatch
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oh ok hmm

misty crow
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Sorry if that's the case

carmine hedge
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Wait... What does that exactly mean that last tweet post in game-news. That I will get back my original pulls even if I wasted all my resources after rollback or what ?

cobalt snow
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Just confirming, you followed the steps exactly as per the infographic in pins? @late hatch

late hatch
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I'm going to double check

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getting a "too many players registered" message now when I try to login with sandy lol I'll try again tomorrow, thanks tho!

cobalt snow
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that might just be part of the ongoing server instability on sandy, so waiting may be your best bet for now.

carmine hedge
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Hi there it seems that the new maintenance was cancelled because the login issue is starting to normalize. Does that mean that the issue was fixed on your end or because there are lesser logins atm that the server can now actually accommodate it?

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I dont mean to sound rude but im just setting my expectations that this might happen again in future events

misty crow
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It's improved for now, can't say for sure if it won't happen again though

sinful yoke
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name seems familiar Thinkpitz

carmine hedge
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Who me?

sinful yoke
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yes!

carmine hedge
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Eeeeh? Im a lurker tho

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I just read stuffs here most of the time 😂

lone obsidian
clever lava
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seems like maybe Avrora connections are acting up again 😐

dark charm
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Yes they are

carmine hedge
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Sandy seems fine on my end

elder vapor
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Same as above. Kicked out to update and now it’s looping

dire patio
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I'm getting a Network error on the avrora server.

dense elk
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me too 😦

grand badger
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Same

clever lava
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maybe just congested because we all got booted

dim dune
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sorry i think someone wants a lot of rewards

carmine hedge
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Would be nice to have a free transfer to a new server card.

clever lava
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back into Avrora :3 goodluck everyone else

misty crow
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@carmine hedge Not possible

elder vapor
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It is possible ender, they just don’t want to do it >.>

gentle elm
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I can’t login to avrora while 3 hours ago i can.

misty crow
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The patch likely forced everyone out

carmine hedge
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Yeah. In dragon nest they combine servers due to their lack of players. Guess this speaks volumes on azurs success

frank heron
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Did they just broke Sandy again after that 17mb patch?

misty crow
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So please wait patiently

chilly igloo
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cant seem to login

umbral summit
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Yeah I got the small patch and now can't get in rip

misty crow
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sigh

lapis dune
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Im in the game, did one PVP match and it just says Network failed. Guess they're working on it again
second time I got this issue rn btw

clever lava
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same Familiar

carmine hedge
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Hang in there

chilly igloo
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well more compinsation Gem

clever lava
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ill try again later

plush wasp
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There was an update now I cant log in

lapis dune
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gib merit pts for compensation pls

misty crow
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The patch forced everyone out
So it's making everyone log in again
That's why the issues have occured again

plush wasp
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K

misty crow
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Please wait for a while

lapis dune
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Alright

plush wasp
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Okay I will

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Wait

chilly igloo
dim dune
lofty vault
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I am on Avrora and still can not log in. Have deleted and fully reinstalled the game and nothing. I can get to the log in screen. Tap it and it says logging in. it then goes to the next screen where I just have the loading Manjuu and nothing after that..

civic dirge
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Read dude

inland cargo
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boy was booting everyone out a mistake

dim dune
lapis dune
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I hope this issue is resolved once and for all... At least an hour before server reset EssexShock

undone root
lapis dune
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how do you get that to work? that popped up for me last month

sinful yoke
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/logmode

pale pagodaBOT
gaunt gale
lapis dune
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thanks

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@gaunt gale just talked about it earlier. Just wait, they're working on it

gaunt gale
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Ahh okay thanks for the heads up :)

carmine hedge
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All these Avrora updates... same thing is happening on Sandy btw.

lofty vault
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@pale pagoda ok and that does what?

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@lapis dune So still a known and ongoing issue being worked on... Thank you..

livid flint
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Hey i cant login on avrora rn

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was working fine

elder vapor
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Known, working on it

livid flint
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Ah okie

buoyant bison
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yeah, they bounced the server methinks

livid flint
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another new thing i assume

misty crow
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The patch forced everyone out
So it's making everyone log in again
That's why the issues have occured again
Please wait

loud inlet
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New patch everyone relogging in... no one can get in. 😄

livid flint
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Oh okie

elder vapor
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blame Taihou

livid flint
#

Lol

loud inlet
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I do blame Taihou

buoyant bison
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I just got in ... be patient

cursive condor
#

I logged in the main screen and it kept loading right after that. Lol

livid flint
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Dont over load it plz >~<

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We dont need another 34 hr maint

loud inlet
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Everyone else is going to hashShg

livid flint
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So why make it worse

misty crow
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The patch forced everyone out
So it's making everyone log in again
That's why the issues have occured again
Please wait

queen cedar
#

Imma just say, a queue system would work well for moments like these.

inland cargo
#

@livid flint perhaps you should ask the devs that since they booted everyone lol

fallow dune
#

why'd they patch the game before confirming the server was stable....

loud inlet
#

Because you might be lucky and get in SandyMeme

livid flint
#

Cause they patched something so they had to

fallow dune
#

they could've... not patched?

livid flint
#

its what they always do...

misty crow
#

There were quite a lot of other major bugs

#

So they had to patch it eventually

river dock
#

They don't intend on doing another roll back are they?

fallow dune
#

sure but could've waited 24 hours?

misty crow
#

There is no serverwide rollback

fallow dune
#

or just 12

livid flint
#

Ye imma wait a little bit cause im not a dick/donkey

deep olive
#

yeettt....

modest chasm
#

So ender, tell me how long? Another unknown eta?

misty crow
#

The rollback is individual based

deep olive
#

got yeett back hahah

misty crow
#

Server isn't down

#

But you can get in

radiant raptor
#

I hope this patch fixes the sandy limit break mission

queen cedar
#

They're helping people get their pulls back too in case you're worried about that.

misty crow
#

Just will take a while

livid flint
#

But imo the que is a good idea for now

misty crow
#

@radiant raptor It should

river dock
#

Because when it first happened on Sandy I lost my event units from build only... And had to re get them.

modest chasm
#

Bruh this isnt how things supposed to be
So this has to be a faulty
Question is how long will things keep being like this

elder vapor
#

Feels like they shouldn’t have kicked everybody out at the same time warbox

misty crow
#

We don't know

fallow dune
#

what other bugs were there anyways? like, what was so critical it couldn't wait until login was stable?

elder vapor
#

Deploy it in stages, not the entire game at once

livid flint
#

They do it everytime...

modest chasm
#

Another unknown eta then

fallow dune
#

@elder vapor you can't really not kick everyone out when there's a new patch

misty crow
#

Air strike soft locks, gear that didn't work, sandy kai not counting to chat border

#

etc

livid flint
#

Exactly @fallow dune

elder vapor
#

It’s possible to roll it to each server separately unless they’re all on the same piece of hardware

mellow zealot
#

Avrora messing up again.

modest chasm
#

@mellow zealot so does sandy

livid flint
#

Yeah just wait

fallow dune
#

I guess softlocks are a good enough reason to patch sooner rather than later. (sandy isn't lol)

random cobalt
#

Hi, is Sandy server currently down ?

livid flint
#

If u wait it will be fine

sinful yoke
#

please give the servers some time to log back in

#

please wait being attempting to log in

fallow dune
#

if you wait

random cobalt
#

I see ty

livid flint
#

Yeah just wait guys

fallow dune
#

I waited over 28 hours

carmine hedge
#

Yeah cant login again, was logged in until game booted me saying needs an update

tight sage
#

everyones logging in at once give it time to recover

fallow dune
#

there's 1.5 hours before reset

modest chasm
#

Just wait for another unknown eta?

elder vapor
#

Staggering the release would allow each server to log in separately instead of everybody rushing all at once

sinful yoke
#

since everyone was logged off to download the patch, everyone is trying to get back in

river dock
#

Here's hoping the devs don't bdo a second roll back... RNG is not something to be trifled with.

fallow dune
#

I haven't been able to even finish all the daily stuff, nevermind unlock SP

misty crow
#

/lockdown

pale pagodaBOT
#

tech-support got locked down.

sinful yoke
#

to download a patch, players were disconnected to download the latest update
everyone is trying to log back in again
please wait a few minutes to try to log in again, as there are too many people trying at once

misty crow
#

/lockdown

pale pagodaBOT
#

tech-support lockdown got lifted.

misty crow
#

Servers should be up

lean mirage
#

Hello peeps, I have a question about Play Store /Apple Pay cards compatibility:

For example, if I play on JP server but I use ITA/EU Play Store, which redeemable card do I have to buy?

Same question for Apple.

Thanks in advance

misty crow
#

uhh you'll need the respective currency for the server

#

so JP cards

lean mirage
#

Doesn't play store convert currency?

misty crow
#

not for gift cards

lean mirage
#

Oh, okay

misty crow
#

gift card values are locked to their respective currencies

#

credit cards should be fine ofc

lean mirage
#

Okidoki, ty

sinful yoke
#

and make sure you are recharging on an account that has access to azur lane
some regions still do not have accepted payment options because the install had to third party SandyWink

lean mirage
#

So... That depends on which play store I used to install the game, right?

#

For example I had to use Qooapp

#

So my jp game doesn't accept google Play Store money

sinful yoke
#

as long as you are logged into a region that has azur lane in the playstore then there should be no purchase blocking

lean mirage
#

Alright, I understand

#

Thanks a lot @sinful yoke

hallow yew
#

Hey I'm getting worried about something can I ask for some assistance please

sinful yoke
#

whats the issue?

hallow yew
#

I got this error for a whole day now

sinful yoke
#

do you have a bind?

hallow yew
#

Haven't been able to log in

#

Bind? Sorry what's that

sinful yoke
#

have you linked your account to facebook, twitter, or yostar?

hallow yew
#

I don't remember specifically

sinful yoke
#

do you have your UID?

hallow yew
#

Lol sorry these are new terms to me what's UID? 😅

sinful yoke
#

user identification, it is a string of numbers located in the screen where you change your secretary

hallow yew
#

Lemme have a look in my gallery one second

#

No I don't unfortunately

sinful yoke
#

can you try looking into your facebook and twitter’s settings to see if azur lane is a connected game? for yostar just check your email for any emails with yostar in them

#

if azur lane is present in any, then its likely you bound with that method

hallow yew
#

Ok I'll check right now 👍

#

No im not connected with all 3

sinful yoke
#

got it, so that error is an expired login session and is only fixed by relogging with your bind

hallow yew
#

Hmmm

sinful yoke
#

you will have to contact customer support to recover your account, as you cant exactly renew the session yourself

hallow yew
#

Where can I contact customer support

sinful yoke
#

/techsupport

pale pagodaBOT
#

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

sinful yoke
#

their contact info is above

trail flax
hallow yew
#

@sinful yoke ok thanks for the help

#

@sinful yoke hold on actually one of my friends might find my user id on their friends list

#

Nvm

carmine hedge
#

How do i bind my account using yostar?

misty crow
carmine hedge
#

Ah, thanks

blazing tapir
#

Um so i bought the dock expansion for 100 gems, lost the gems but didnt receive the dock expansion

#

restarted the app too

#

any ideas?

wicked onyx
#

100 gems is Depot Expansion

#

Dock Expansion is 200 gems

#

@blazing tapir

misty crow
#

^yep

blazing tapir
#

ffffff

#

why do they have like

#

the same name PepeHands

#

ok cool thanks

midnight kindle
#

they dont

misty crow
#

Besides the point

midnight kindle
#

Just make sure you check it over like 5 seconds before buying.

blazing tapir
#

all g

#

was from apologems so tis fine

#

bit sad

#

thx for help

#

big dumb i am

warm stone
#

Is it possible that the quest to clear B3/D3 with Sandy doesn’t work?

#

I’ve cleared it four times and never got any progress out of it.

misty crow
#

need to clear boss

warm stone
#

I do.

misty crow
#

and was this before the patch today?

warm stone
#

Yesterday.

misty crow
#

ah that's why

warm stone
#

So it was a known bug?

misty crow
#

there's a now fixed bug that sandy kai doesn't count

#

it now does count

warm stone
#

Oh right.

misty crow
#

yes it was a known bug

warm stone
#

That’s why then.

#

Good to know, I’ll make it up in time then.

#

Thanks.

feral moth
#

yesterday dev told us to un pause on log mode and posted it here, are we supposed to leave it un pause or paused it now?

misty crow
#

no need for logs now

#

server issues should have been completely recitified

#

but for reference, unpaused

shut sequoia
#

Sometimes my game force close

astral meteor
#

is exercises fixed or are they still bugged?

misty crow
#

@shut sequoia what device are you using

#

@astral meteor should be

shut sequoia
#

Iphone 5s

#

@misty crow

misty crow
#

iphone 5s only has 1gb ram, which is below the required ram needed to run AL, which is 2gb

#

that's why it's crashing

#

consider changing to another device or use an emulator

shut sequoia
#

Oh thx

carmine hedge
#

@shut sequoia You say your game force closed, despite the fact it was me who asked since I wasn't in the server. Nice way to lie

shut sequoia
#

Anyway

carmine hedge
#

Anyways, It's supposed to be me who should've been asking why my game kept force closing even though sam stated it was his game's. Apparently, I also have another device which holds 3.4GB of free RAM space, yet it still force closes

shut sequoia
#

I got an iphone 5s at home too just same thing

#

Asked in a same way

carmine hedge
#

Eh

shut sequoia
#

(i havenot usedit for months)

carmine hedge
#

My problem is still the same, regardless of what device I use, the game force closes. My samsung tab that has 3.4GB of free RAM space force closed, an Advan tablet that has about the same RAM space also doesn't help either, although it managed to held until the first mission of Chapter 2

plush osprey
snow tartan
#

I have 1 problem, during the last update the system left Facebook, and when I tried to log in afterwards, it turned out that my Facebook is blocked and I am not happy to go into the game. I 've already sent an email. How long will it take to set up an account?

elder vapor
#

Too many cats in your storage @plush osprey. Use some as enhancement fodder for other cats or buy more space

plush osprey
#

Lol, im stupid @elder vapor ty

misty crow
#

@snow tartan you sent an email to Facebook about your FB or to the yostar staff about your bind?

snow tartan
#

To yostar staff

loud glen
#

is it normal that no one is replying at the moment to my email about my rolled back ships? I know they just finished fixing the servers, hope they can address this issue next

snow tartan
#

And also trying to restore my Facebook account

misty crow
#

@loud glen yes it is the weekend and they have a long backlog

#

You should get an auto reply soon tho

#

@snow tartan 3-5 working days

#

For a reply

snow tartan
#

Yes, I get an auto reply

buoyant smelt
#

Did anyone get event points as a compensation? I remember them saying that sandy and avrova are going to get some, but I got the same comp as my friend playing on lex

elder vapor
#

The second compensation hasn’t come yet

misty crow
#

@carmine hedge so on both devices it's having issues? Try checking your connection and ensure its stable (use wi-fi and not data if possible) then reinstall

half path
#

They haven't sent out points yet. It'll come 'later', no further specification.

graceful berry
misty crow
#

This is true

#

Confirmed by Devs

#

And also confirmed by people getting it

carmine hedge
#

@misty crow Bad connection? Even though the Wi-Fi has 3 bars that is shown?

misty crow
#

Less of bad, more of unstable

#

So it doesn't download the files fully

#

Or doesn't merge the files fully/correctly after download

carmine hedge
#

The problem is, I dont encounter any of this problem, even when I'm using other apps

molten karma
#

I have get points but not from This event

carmine hedge
#

They work perfectly fine

amber birch
#

I’ve been getting this error when I try to go into the game even tho it was fine an hour ago

misty crow
#

Please try again

half path
#

Ender's hoping to any higher power above that the issue hasn't come back

misty crow
#

@carmine hedge just to check when did you download the game on these devices?

#

@half path I am lmao

carmine hedge
#

Uh, I'd have to refresh my own memory on that since I almost forgot

amber birch
#

Tried it again but it keep showing the same error

carmine hedge
#

It should be around 2017 or 2018

#

Though I'm not really sure, but that's on the Advan device

#

For samsung, I completely forgot

half path
#

For reals though, thank you Ender for your handling of the login situation from before. Can't imagine how bad it could've gotten without your diligent message spam SandyLul

misty crow
#

Alright well, wait say about 10 mins and try again @amber birch

carmine hedge
#

Although, assuming if my Wi-Fi is actually unstable, how do I actually fix that specific problem then?

misty crow
#

Wait so did this crashing issue just happen or has it been happening this whole time?

carmine hedge
#

For me or someone else?

misty crow
#

For you bima

carmine hedge
#

All the time

#

The furthest I got into the game was chapter 2 on the first mission on the first device I ever downloaded Azur Lane, which is an Advan

#

I never got past that because of the crashes

#

Multiple device changes later, the problem is still there

misty crow
#

hmm

#

I'm going to assume you've reinstalled multiple times?

carmine hedge
#

Yes, I did

#

Even up to the point that I created new accounts to start again from scratch

quaint raven
#

So if we lost ships in the rollback, are we still meant to just wait for them to be sent through mail?

amber birch
#

Tried it again after 12 minutes and it’s still giving me the same error

misty crow
#

try using a vpn

amber birch
#

I did.still ended up getting the same result

ivory fog
#

So if we lost ships in the rollback, are we still meant to just wait for them to be sent through mail?
@quaint raven I've the same doubt...

late maple
#

I want a know that too ^ when we got our ships again

gray crow
#

Same, I lost Reno, should I contact them already, wait, contact anda wait? what's the course of action?

misty crow
#

I'm really not sure myself, still waiting on a reply for that query for some time now

late maple
amber birch
#

Well oof 30 minutes later and same error

crimson cairn
amber birch
#

Yeah mine happened on the Lexington server as well. I guess it doesn’t like us

warped wedge
misty crow
#

@warped wedge did you bind your account?

warped wedge
#

@misty crow its done, thank you so much HappyHamm

misty crow
#

Oh lmao

scenic lion
#

So... I can pull for Taihou without fear??

wind patio
#

“Too many players registered” when trying to log onto Avrova despite the 7:30am tweet that the server is up; is this an issue on my end?

misty crow
#

@scenic lion Yes

#

No there should be no issues now on avrora

#

Are you by any chance trying to log on to a new device? @wind patio

wind patio
#

Actually yeah; I had deleted the game previously from my phone. Last night I was playing on emulator

#

I’ll try logging in with that. Thanks

civic isle
#

Why it show taihou in builds i wasted now 200 euro dor nothing no taihou

misty crow
#

taihou is permanent in builds

#

She isn't on rate up though

civic isle
#

Why is mine then gone as i log in again ?

misty crow
#

What?

civic isle
#

I got her as i spended 100 euro. Then i go shopping as i loged in again my taihou was gone

teal hornet
#

still getting login issues on washy mutsudunkstare

misty crow
#

Are you sure you actually got her?

#

And didn't accidentally retire her?

teal hornet
#

its not that i cant get in, it takes like, 20 tries each time

civic isle
#

Noo locked her

misty crow
#

Did you lose any other ships?

#

Or items or what not

viscid rose
#

hmmm are the support desk closed atm?

misty crow
#

it is almost 11pm on a Saturday, can't really expect instant replies

viscid rose
#

i've been trying to contact them ever sicne mar24 😭

#

i mean, idk if they did rollback on one of the spring event, but i missed one of the event ships and several missing cutscenes

civic isle
#

I just losse my lasst roll

#

Ssr taihou kent shropshire

misty crow
#

what server are you on?

viscid rose
#

My Uranami disappear 😭 after doing that freaking shiet as hell tetris

#

also, Avrora

misty crow
#

uh not you i mean akagi

#

as for you just wait on their reply

viscid rose
#

assuming they didnt just ignore it xD, i mean. they did fixed the missing cutscene, but it just suddenly disappear again

misty crow
#

@teal hornet sorry i missed your bit but
can check if you found anyone else on wash with connection issues?

civic isle
#

Im on Avrora

misty crow
#

it seems unlikely given the stability of avrora right now but you might have been rerolled

civic isle
#

Nooooooooo😫 😭 😭 😭

#

God i hate my Luck 😢

viscid rose
#

F

civic isle
#

What can i do now?

viscid rose
#

send email to helpdesk ask for ship recovery

civic isle
#

Where?

spring grotto
#

Check the first pinned message in this channel for their contact options

civic isle
#

I dont see the rolleback options what should i click?

spring grotto
#

Just account issues

teal hornet
#

@misty crow not right now, but yesterday i was reading some people with same kind of issues
it seems to be kinda limited

misty crow
#

@gray crow @late maple @ivory fog @quaint raven just got an answer, you can just wait out

civic isle
#

I was soo happy bot got a rolleback yesterday bomm today rilleback

onyx crow
#

so, no compensation for all the dailys missed?

viscid rose
#

there are

misty crow
#

/rollback

pale pagodaBOT
#

If you've been rolled back, please wait patiently as the staff will be sending to you your lost ships by mail. You do not need to contact them for this. Please be patient, thank you.

ashen jolt
#

I can't get into the game

misty crow
#

Compensations have not been fully sent out yet

#

For that error you'd need to reinstall

near kelp
#

Up to now, I still don't understand, I played Azur lane but forgot to blind to Facebook, how can ad help me recover game data? (tech-support) said that I have to wait about 5 days for the azur lane to respond. But I've been waiting for 5 days but still haven't received the notice

onyx crow
#

any information of the content of the mails? will they only be the ships?

misty crow
#

Regarding the rollbacks, only ships were mentioned as per the info tweeted

civic isle
#

I think i did something wrong with my problem

onyx crow
#

and what about the extention of the event for sandy and avrora? I think I miss the sp stage of 800 points

misty crow
#

We have no information on any further compensation or event extensions

lime warren
#

I gotta wonder about the rollback ships which i lost during the maintanance i am kinda new on this Discord channel and i never got to understand what are pins?

misty crow
#

/rollback

pale pagodaBOT
#

If you've been rolled back, please wait patiently as the staff will be sending to you your lost ships by mail. You do not need to contact them for this. Please be patient, thank you.

onyx crow
#

top right

civic isle
#

I contact now because of the issue with taihou but i think i did something wrong

onyx crow
#

middle button

#

@lime warren each channel has their own pinned messages

near kelp
#

If you've been rolled back, please wait patiently as the staff will be sending to you your lost ships by mail. You do not need to contact them for this. Please be patient, thank you.
@pale pagoda who are you talking to

civic isle
#

I just have fear that i not get my Taihou Back 🥺 😭

misty crow
#

People with rollbacks

#

It's a command

civic isle
#

So i get my Taihou back?

#

🥺

late maple
#

@misty crow oki

brave bone
#

is there anyone who rolls arent working normally(?) Just rolled again x10 and didnt get a single event ship, while getting Ilustrous and Takaox2 in the last 20 rolls... now sitting here counting 66 rolls and no event ship.. it cant be rng anymore

limber notch
#

this kept happening to me. some of you recommended to clear cache, force stop and uninstall then reinstall, did that, still happened, especially while doing event lvls. connection is good but idk what caused it. from avrora server

rose magnet
#

i have a question about the quick retire would be nice to have some settings so u could say all elite and lower because since i cleared out many ships i have to select many manually

misty crow
#

@brave bone Just bad luck. 66 rolls really isn't a lot

#

Average if you want to get everything consistently would be closer to 100 (including 0.5% ones)

#

@rose magnet That's cos it has stipulations on who it picks. Such as: needing a locked dupe of said ship in your dock, that's not lvl 1, and it won't pick any ships that're in any form of fleets

#

@limber notch try using a vpn

rose magnet
#

the ships i mean i know i have them mlb in my collection but not anymore in my dock dupes i still need i always lock them

ashen jolt
#

@misty crow I uninstalled and reinstalled, no help

#

I cleared cache, no help

#

This same error

lofty vault
#

This is all i get

lament topaz
#

so i donno if this counts as technical problem but i bought two dock expansions but my dock didnt expand

toxic wind
#

@lament topaz you paid 200gems for each expansion right? Just making sure you didn’t buy the other one by accident.

lament topaz
#

oof srz bought the wrong one i am dumb srz

#

sry

#

xD

toxic wind
#

You can try contacting support and see what they say. WarPat

lament topaz
#

kk thanks Ö=

#

🙂

lofty vault
cerulean canyon
#

For the last two days I cannot log in saying "Failed to connect to server". There's nothing wrong with my wifi

lofty vault
#

Is Avrora fixed yet? I still can't log in

#

@cerulean canyon same here.

tall locust
#

My game is stuck loading with the login background

#

It's been like that the past 30 minutes. This was after repairing due to no sound

swift loom
#

Still got log-in error sometimes and have to restart game.

#

Server Lexington

#

Is it known bugs???

spring grotto
#

Server issues should all be fixed. If you haven't already, try restarting your device and network router. And perhaps trying a different network connection as well. Then after that, try logging in a couple times

shy dust
hearty hull
#

I have the same bug :/

shy dust
#

What are we supposed to do

#

Sometimes it’s loading like it works then says connection lost and makes me go to the lexition server

sinful yoke
#

log in later

hybrid sluice
#

Can I ask if it's possible for support to remove something from my account? Even if it's just something minor like... say, the tteokbokki dorm item from the Hibiscus event😅

sinful yoke
#

they wont remove an item like that

hybrid sluice
#

Oop, alright. Thanks anyway

sinful yoke
#

they wont remove anything unless its bugging your account SandyWink

open blade
#

i got rolled back 2 times today

livid trench
#

So somehow I installed back the AL app and my account was gone, I'm 100% sure I connected it to my Facebook account but as I'm searching for it with my ID my old account doesn't exist anymore. Is there anyone that can help me? Again, I'm positive my account was connected, I made sure of it before I uninstalled the app.

sinful yoke
#

do you have your UID?

livid trench
#

Yes, 1 sec.

#

202171509

dry phoenix
#

My phone completely died. Like wont even hold a charge. I was wonder if its possible to retrieve an account that i dont know the UID to but i know almost everything else about it.

sinful yoke
#

@livid trench sorry I forgot to ask, this is the ID from ingame right?

#

@dry phoenix its likely to be in chat logs, if not its not findable

livid trench
#

Yes, I can give you any other information you need too.

sinful yoke
#

though having your server and username is much better than having nothing at all SandyWink

#

/checkbind 202171509

livid trench
#

Even Google Play receipts, I usually keep that stuff.

sinful yoke
dry phoenix
#

Chat logs?

sinful yoke
#

niimi

#

@dry phoenix chats with your friends where you may have exchanged UIDs

dry phoenix
#

O no idea. Especially since i cant access the account anymore nor the server since its sandy

sinful yoke
#

/checkbind 202171509

#

/ping

pale pagodaBOT
#

Pong! (Roundtrip took: 167ms. Heartbeat: 73ms.)

sinful yoke
elder vapor
dry phoenix
#

Sounds like its a good chance its lost forever then huh?

sinful yoke
#

reeee

#

okay

livid trench
#

Anything happened to Sandy Server?

sinful yoke
#

@dry phoenix contact CS to recover your account if it wasnt bound

#

/techsupport

pale pagodaBOT
#

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

sinful yoke
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their info is above AmazonPoint

dry phoenix
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i did and they emailed me a weird email but havent responded past that

sinful yoke
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@livid trench in the meantime since the command is broken, can you try logging into all servers?

livid trench
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You mean with another account?

sinful yoke
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with your possible facebook bind

livid trench
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Huh, my AL app uninstalled itself? Somehow. But yeah I'll do that.

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I'll get back to you.

radiant widget
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kill the game and restart it

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it should work

dry phoenix
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kawaakari I messaged them and received an email that said dont reply to this email. But also asked for more information. Should i reply that information to that email or send a new ticket.

sinful yoke
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it is a bot response

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you do not need to respond if you think you are clear enough

radiant widget
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what is your game error meow?

dry phoenix
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My phone completely died. Like wont charge. I never linked my account. I have my old account name and server and commander level or within 1 level of it. But Yeah.

sinful yoke
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also in general email sense, it says dont reply below
when responding to emails you’re supposed to respond above the email reply, or else it looks like you’re sending their reply back to them LeanderXD

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well wait for a response and CS will get to recovering your account SandyWink

gleaming dagger
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How long will it take for a reply for rollback on email?

radiant widget
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rollback?

sinful yoke
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it should be 1 business day

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but staff are likely going to focus on purchase issue emails now, if they dont respond for the regular response time (3-5 working days) then dont worry as they will recover your rollback data

gleaming dagger
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Yeah, thanks

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@radiant widget When sandy was crashing yesterday, rollbacks happened

livid trench
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What's a rollback?

sinful yoke
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when data rollsback it acts like stuff never happened

livid trench
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Because I was on that server.

sinful yoke
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it only affects those who logged on

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in the past 2 days

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and its not everybody

livid trench
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Oh. So that wouldn't be me.

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So any server will do?

sinful yoke
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you have to login to the server your account was created on

livid trench
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Alright, 1 sec.

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When I tap on FB is says the login was successful and it re-directs me to the Lexington server.

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And if I change it to the Sandy server it just says "Too many players registered".

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But I was already registered there.

sinful yoke
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can you try all?

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there is an online cap right now

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if the checkbind command was working I would be able to check your binds to see if its connected NotLikeAtago

livid trench
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Sure, I'll try all.

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Sent me to the tutorial.

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Should I go forth?

sinful yoke
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no no

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I guess in the meantime contact customer support for account recovery

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/techsupport

pale pagodaBOT
#

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

sinful yoke
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AmazonPoint contact info above

livid trench
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Already have just in case.

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1 business day right?

sinful yoke
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around 3-5 business days (or less)

livid trench
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OK

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Well, thanks for trying anyways.

open blade
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help my daily mission keeps getting rolled back every hour help help now

sinful yoke
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dont play

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contact customer support so they can help you

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/techsupport

pale pagodaBOT
#

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

sinful yoke
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AmazonPoint tell them you are getting constant rollbacks

marsh pelican
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So the maintenance is canceled?

elder vapor
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The maint was 12 hours ago

marsh pelican
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🤔 really?

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OK then

wet rampart
desert vapor
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Payment error code:20020

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???

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when will the shop be fixed?

jolly void
astral idol
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So, My account got deleted

spring grotto
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@jolly void Try restarting the app
@astral idol What do you mean exactly?

jolly void
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Fixed thx

astral idol
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Well, not deleted, but After the Maintainence, I lost all my Ships, progress and levels

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Even after logging in using Twitter.

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I've used the Email, but I haven't gotten a reply.

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Sandy Server.

spring grotto
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can you try logging into all the servers just to try them out and see if they have your character?

astral idol
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No one else has my character

sinful yoke
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do they all bring you to tutorial?

astral idol
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Yes

sinful yoke
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do you have your UID?

astral idol
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Except for Avora which is full

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I have a UID for the new one.

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But I do not have a UID for the account that was a lost.

torpid vale
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i have questions regarding the rollback issue , do we need the confirmation or reply back from the inquiry / email from the yostar support to us

to be eligible / to confirm if we will be compensated

or will just wait for the ingame mail

daring citrus
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My account is getting constant rollbacks today, who can I contact to get this resolved?

open blade
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@daring citrus mine too. it happens every hour

daring citrus
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You on Avrora?

open blade
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yes

sinful yoke
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@torpid vale you can just wait

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@daring citrus contact customer support SandyWink

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/techsupport

pale pagodaBOT
#

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

open blade
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does the csr respond during weekend?

sinful yoke
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@astral idol can you contact customer support as well so they can locate your account? their contact info is above by z23

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they do not

astral idol
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AH

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So I sent the email earlier

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But now that I know that they don't respond during the weekend, I'll just wait.

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Thanks for your help.

desert vapor
daring citrus
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Should I not play until customer support resolves my issue with the rollbacks?

desert vapor
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never happened to me before

sinful yoke
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not recommended @daring citrus

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@desert vapor is your google play/itunes the same one that installed the game?

desert vapor
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ys

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yes

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i installed in the US store

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been using the same address for almost 2 years

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did not change anything

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and right after the update when I try to make a gem purchase today, it gives me this code

sinful yoke
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can you try purchasing on a different connection like wifi/data?

desert vapor
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there's only 1 wifi available for dorm students

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i can try with vpn

shy dust
median needle
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select a different server to start in.
if you're trying to be in the same server as your friends then sad to say that's not possible right now. no idea if/when they'll expand server capacity.

shy dust
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Why about my ships

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Can I transfer my progress

median needle
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oh you already have an account? ok do you get that error when you try to repeatedly login?

and no there's no way to transfer progress to another server.

shy dust
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Sandy and avura

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Don’t work

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It says that

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Every time

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Other servers like lexition and Washington work

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But I have to start at level one

sinful yoke
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is that a fresh install?

shy dust
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I’m level 40 something

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Is there really nothing I can do

median needle
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Thinkpitz i can only guess that the servers are full rn. you'll have to wait until people log off and hope you can grab a spot to login.

also i'm pretty sure kawa meant: did you just reinstall?

sinful yoke
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well if you got a new phone, its not a reinstall technically

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fresh install will go for both

shy dust
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No

sinful yoke
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but if they already have account it should say too many players logged in iirc

shy dust
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I deleted it and redownloaded it

median needle
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weird.

sinful yoke
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did you login with your bind?

shy dust
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My yostar account

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Yeah It says the same thing

sinful yoke
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do you have your uid?

carmine hedge
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Lost my entire account can’t get anything back

sinful yoke
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did you not bind it?

carmine hedge
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I had binds to twitter and Facebook

sinful yoke
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did you try logging in yet?

carmine hedge
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I have. It sends me to the tutorial. Tried my Facebook, but it didn’t work

sinful yoke
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are you logging into the right server?

carmine hedge
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The servers save differently?

sinful yoke
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yes they do

median needle
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yes. each server can hold a separate account

carmine hedge
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Ah, that might explain. Before the issue I exclusively played on Sandy. I couldn’t get in so I swapped servers

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So when Sandy is fixed, my account should still be there?

sinful yoke
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it should be there regardless

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as long as you login with a bind

median needle
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Pointland accounts are never deleted. only banned

carmine hedge
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Ok. Any idea what is wrong with Sandy?

median needle
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what does it say when you try to login?

carmine hedge
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Too many players registered

shy dust
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Ok

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I got it

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My yostar isn’t binded

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But my Facebook was

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Sorry for bothering you guys

sinful yoke
median needle
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ya servers are full then. you'll have to wait until activity dies down so you can login. or get lucky and snipe a spot early.

carmine hedge
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Alright then. Thank you for your time and help. I’ll let you know if any other issues occur

scarlet dawn
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i've this prob in which my phone is locked n AL disconnected(normal) but after that it won't reconnect as it usually do

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restarting the game solve the problem

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just wondering why that happen

sly storm
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Lexington Server - Lab research is bugged pls help

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It says research is finished and the timer is on 0 yet it says its ongoing

half path
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Which research is it? Have you fulfilled any additional requirements?

sly storm
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B-622-MI

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Yes I did the requirements before starting the research

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I keep getting the spam notification on my phone that the research is complete yet it dosnt let me collect the rewards, and also dosnt let me start a new research

half path
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Have you also tried restarting the game?

sly storm
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Yes and even my phone, still same

spring grotto
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What does the progress bar for the research look like? And you can't complete B research requirements before starting them. The runs only count AFTER you start the project

sly storm
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The requirement was to play a stage 3 mission 6 times but I already did that more than 10 and still says its unclear, the timer was working fine till it reached 0

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When it got to 0 I received the notification on my phone and went there to collect the rewards but it dosnt let me get them or start a new research, it keeps giving me "research ongoing"

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And I keep getting the spam notification that research is complete every 4-5 mins

outer herald
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How many times does the project say you did it?

sly storm
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Gona check brb

half path
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If possible, could you also take a screencap of the project's progress?

sly storm
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Can you tell me how to screencap Im new player

half path
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just use your device's screenshot function

dusky kite
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My network's doing fine, but I've been experiencing several network errors for the past 24 hrs. My server is washington btw

sly storm
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Sorry no idea how to do that, guess Im just gona terminate the research and do it all over again

half path
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MutsukiStare rip

winged heart
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What to do when u got roll back?

sly storm
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Thx for trying to help me, best regards zWave

dusky kite
deft coral
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i got one of my friends to download the game and i want them to play with me and i told them to join avoura server and they are telling me its not working because of "too many players registered"

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does that mean no new players can play on avoura server?

median needle
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yes it does sadly. and we don't know if/when the server will be expanded to allow for more new players.

deft coral
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waaaaaaaa

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should i tell my friend to wait or have him start in a diffrent server

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and if i have him start in a diffrent server will they allow data to transfer in the future

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also i know someone who has not played in forever and was not really intrested in the game can we delet his account?

misty crow
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Given the server issues that have plagued the game over the last few days

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Particularly in avrora and sandy

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We have no indication of the servers will be reopened, if ever

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There is no ability to transfer servers as of now

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And accounts are never deleted to begin with

deft coral
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awwwwwwwwwwww

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hes wasting space on the server i got to tell him to play again lol

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thank you for the help i guess

median needle
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if he already has an account he could have it recovered.

misty crow
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The server issues arose from too many players trying to log in anyways

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Deleting dead accounts won't necessarily solve the problem

scarlet pumice
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why i can't register an account on sv avrora or sandy?

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full right now?

misty crow
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To prevent the server traffic disasters over the last few days from reoccurring

scarlet pumice
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so when i can create an character on sandy

misty crow
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We have no indication if they'll ever open them again

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So please create a character on another server instead

scarlet pumice
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thanks 😫

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my friends are playing on that sv

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=((((

misty crow
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Unfortunately, opening the servers now may just cause the servers to slow and make your friends unable to play for longer than the 2 days they weren't able to

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So please be understanding this is for the benefit of your friends as well

quaint raven
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@scarlet pumice on the bright side, there is very little that being in the same server actually does, basically only bring able to chat with them in game, which you can just do through discord or something instead

charred valve
sinful yoke
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known bug

hard river
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Any staff that are online please help me.

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I have an issue where my account is now gone, and I can’t get it back

median needle
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wdym? did you bind your account?

fiery cloud
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I'm using Bluestacks for the first time for AL, and is there a way to access my account on Avrora? It said too many players are registered, so does that mean I can't play on it?

median needle
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yes because the servers are full right now. if you already have an account you'll have to wait until server activity dies down to login or snipe a spot if you get lucky.

hard river
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I even log back to my account but I can’t get it back

misty crow
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@fiery cloud do you have your account binded already?

hard river
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Why do I have to start all over again???

fiery cloud
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Yup

hard river
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I login my account but it wouldn’t work.

fiery cloud
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@hard river You probably logged into the wrong server?

hard river
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Ok I’ll tried

misty crow
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You log into your bind from the main menu with intreprid btw