#tech-support | Azur Lane Official | Page 121

carmine hedge Mar 19, 2020, 10:30 PM

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From when the event first started

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@sinful yoke do i just dm z23

sinful yoke Mar 19, 2020, 10:31 PM

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📎 unknown.png

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Yostar Support

Azur Lane

Have a question? Search for answers

carmine hedge Mar 19, 2020, 10:33 PM

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@sinful yoke what can I refer to it as

sinful yoke Mar 19, 2020, 10:33 PM

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rollback

hexed current Mar 19, 2020, 10:52 PM

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Ok, I must be missing something.

How do I enable debug mode? I tried pinching from the left edge of the screen multiple times and that didn't work.

Why not do something easier than that, like tap all four corners of the screen or have a menu option?

peak tulip Mar 19, 2020, 10:53 PM

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My phone keeps disconnecting from wifi and reconnecting whenever I play azur lane

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I'm getting stuck on that network connection down prompt all the time

hexed current Mar 19, 2020, 10:53 PM

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turn off WiFi and use data

peak tulip Mar 19, 2020, 10:53 PM

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It only happens on azur lane

hexed current Mar 19, 2020, 10:53 PM

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rip your data plan

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it doesn't have a good tolerance for connection switches

sinful yoke Mar 19, 2020, 10:53 PM

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you need to pinch and leave a finger on the screen UniSip

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azur lane may be blocked from your internet service

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or your phone provider, or both

undone elbow Mar 19, 2020, 10:57 PM

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Before server down I got her. After the server FIXED, I LOST HER, can you know how difficult she is to get??

📎 Screenshot_20200319-222325_Azur_Lane.jpg

peak tulip Mar 19, 2020, 10:57 PM

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Probably not, I was playing just fine yesterday

median needle Mar 19, 2020, 10:58 PM

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@undone elbow send an email to CS about your missing ship.

peak tulip Mar 19, 2020, 10:58 PM

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The choppy connections started after maintenance today

sinful yoke Mar 19, 2020, 10:58 PM

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try restarting your wifi router then @peak tulip

tulip thorn Mar 19, 2020, 10:59 PM

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Uh so something really weird happened to my account

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I can't describe it well, its almost like it went back in time for like a couple of hours

sinful yoke Mar 19, 2020, 11:00 PM

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it rollbacked

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please contact customer support for missing items or lost data

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/techsupport

pale pagodaBOT Mar 19, 2020, 11:00 PM

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tulip thorn Mar 19, 2020, 11:01 PM

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alright that makes sense thanks

hexed current Mar 19, 2020, 11:02 PM

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@sinful yoke thanks

hexed current Mar 19, 2020, 11:29 PM

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Hmm, nothing special in the log when I try the emoji freeze.

sinful yoke Mar 19, 2020, 11:30 PM

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is it paused?

hexed current Mar 19, 2020, 11:31 PM

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Nope

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Although I did notice that there is a stack trace the first time someone posts a sticker

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📎 Screenshot_20200319-193048.png

sinful yoke Mar 19, 2020, 11:32 PM

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is that paused after they sent a sticker or before?

hexed current Mar 19, 2020, 11:32 PM

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After

sinful yoke Mar 19, 2020, 11:33 PM

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got it

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is this for a reported bug regarding soft lock from emoji spam?

hexed current Mar 19, 2020, 11:33 PM

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No, it is unrelated

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I just noticed that

sinful yoke Mar 19, 2020, 11:34 PM

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gotcha

hexed current Mar 19, 2020, 11:37 PM

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when I post the "🤷🏼‍♀️🤷🏼‍♀️🤷🏼‍♀️🤷🏼‍♀️" nuke code, it says

send msg: <mojibake>
Network sent protocol: 50102 without idx

And then it freezes

sinful yoke Mar 19, 2020, 11:37 PM

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got it

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are you able to take a screenshot?

hexed current Mar 19, 2020, 11:38 PM

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Yeah, I can even get a screen recording

sinful yoke Mar 19, 2020, 11:38 PM

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also for bug purposes use #bug-reports next time SandyWink kind of its purpose

hexed current Mar 19, 2020, 11:42 PM

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Oh sorry

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I didn't notice I was in this one

dapper ridge Mar 20, 2020, 12:11 AM

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I'm trying to change my in game name to RaccoonLily, but it's telling me that my name contains illegal characters, is there anything i can do about that?

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also sorry if this is the wrong channel

cunning hare Mar 20, 2020, 12:13 AM

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My guess is 'coon' gets filtered out as a potentially derogatory term

spice tide Mar 20, 2020, 1:04 AM

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4 hours and still no response after emailing tech support...

cobalt snow Mar 20, 2020, 1:05 AM

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They operate on CN times, and are also dealing with backlogs and the CN situation. Typical wait times other factors notwithstanding is 5+ business days.

spice tide Mar 20, 2020, 1:07 AM

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rollback hurt me so much, has there been any official response to rollback? like if we'll get anything that we lost back?

cobalt snow Mar 20, 2020, 1:07 AM

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Any that you get will likely be through contacting CS

carmine hedge Mar 20, 2020, 2:16 AM

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Yea any rollback info would be very much appreciated as it also hurt me a good deal

cobalt snow Mar 20, 2020, 2:17 AM

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you'll have to contact support to get your issues sorted out

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/techsupport

pale pagodaBOT Mar 20, 2020, 2:17 AM

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misty oracle Mar 20, 2020, 2:56 AM

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server just died?

sinful yoke Mar 20, 2020, 2:57 AM

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what server?

misty oracle Mar 20, 2020, 2:57 AM

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i think might be something else my phone still connects to it

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just got kicked of emu n cant get back on

golden creek Mar 20, 2020, 3:00 AM

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ya... server damn lag.... cant in

sinful yoke Mar 20, 2020, 3:01 AM

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what server UniSip

misty oracle Mar 20, 2020, 3:04 AM

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sandyh

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📎 unknown.png

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stuck on this screen now

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happen just now connecting from Aus

golden trellis Mar 20, 2020, 3:11 AM

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i changed my device and lost my old acc. where can i report this everyone ?

jolly vault Mar 20, 2020, 3:11 AM

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Is it safe to log off right now? Twice after maintenance I've gotten rolledback

misty crow Mar 20, 2020, 3:12 AM

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Yes it should be safe

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@golden trellis did you bind your account?

golden trellis Mar 20, 2020, 3:12 AM

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yes i already bound it

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then i logged in by fb but get back to tutorial

misty crow Mar 20, 2020, 3:13 AM

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Then when logging in, you need to select the correct server

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Cos it doesn't default you to your original server

golden trellis Mar 20, 2020, 3:14 AM

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i remembered my old server and chose it

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not work

misty crow Mar 20, 2020, 3:15 AM

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Did you log in from the main screen with enty or from the settings?

golden trellis Mar 20, 2020, 3:19 AM

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definitely from mainscreen

misty crow Mar 20, 2020, 3:20 AM

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Just try all the servers to be safe

golden trellis Mar 20, 2020, 3:20 AM

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already did that xD

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didnt work

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all 3 other server just get me back to tutorial 😦

misty crow Mar 20, 2020, 3:23 AM

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Do you still have access to your original device?

golden trellis Mar 20, 2020, 3:27 AM

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i thought it will transfer my old acc correctly just like many times before so i deleted the game because out of storage

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i reinstalled the game on my old device, only end up getting back to tutorial

spring grotto Mar 20, 2020, 3:28 AM

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Do you have your UID from the account?

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The long string of numbers that was found in your profile in game

magic harbor Mar 20, 2020, 3:29 AM

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Not sure if this is the right channel yet, but would I ask about issues with my account here?

spring grotto Mar 20, 2020, 3:29 AM

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What kind of issues exactly?

magic harbor Mar 20, 2020, 3:30 AM

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My account refuses to save any progress of what I have done today since the maintenance. When I log out and back in, its like I never did anything at all yet

spring grotto Mar 20, 2020, 3:31 AM

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Hm...that issue should've been fixed a while after the maintenance ended. Try restarting your device, clearing the game cache, and perhaps a different network connection just to try it if you haven't already to see if that solves it

golden trellis Mar 20, 2020, 3:31 AM

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unfortunately i didt screenshot my UID anytime before but i can provide other information instead

magic harbor Mar 20, 2020, 3:32 AM

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Done the cliche things like restarting the device and clearing the cache so far. Still at a deadend. Not sure if I have another connection to try connecting to around here though

spring grotto Mar 20, 2020, 3:32 AM

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@golden trellis If you don't have the UID, then go ahead and contact customer support w/ your account information that you do have (such as in game name, server, command lvl if possible) and they'll look into your account on the backend regarding recovery and help you out

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/techsupport

pale pagodaBOT Mar 20, 2020, 3:32 AM

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spring grotto Mar 20, 2020, 3:32 AM

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Pointland contact info for support

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@magic harbor And when was the last time you tried restarting the game? Just to ask

magic harbor Mar 20, 2020, 3:33 AM

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Its been roughly once an hour so far. Log in, set up one commission to try it, log out, come back in an hour... poof, didnt happen

lofty ocean Mar 20, 2020, 3:35 AM

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Anyway to get Azur Lane on my PC?

spring grotto Mar 20, 2020, 3:36 AM

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@magic harbor Hm...gotcha. Well this issue should've been fixed before. But if you're still suffering from it and none of the other options helped you, I'd suggest you contact customer support as well w/ your account information to see if they can offer any insight on the backend

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@lofty ocean You would need to download and install an android emulator (such as Nox, Bluestacks, etc) and run it through that

magic harbor Mar 20, 2020, 3:36 AM

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Tried to contact support, but not sure if it worked. Emailed them, got an automated reply, responded to it, then nothing. Time will tell I hope

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Then I saw in game that there was a Discord, so I figured I'd check here too

misty oracle Mar 20, 2020, 3:37 AM

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yay working again

spring grotto Mar 20, 2020, 3:37 AM

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Yeah, that's just an automated response. You just need to wait for the actual, human response at that point YeptuneNod

magic harbor Mar 20, 2020, 3:38 AM

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There goes my monthly log in credit today, that's for sure. Boo

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Still though, thank you for letting me know there's hope

spring grotto Mar 20, 2020, 3:40 AM

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No problem ChocolaWink Sorry I couldn't offer any specific solution though ChocolaSorry

magic harbor Mar 20, 2020, 3:40 AM

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It's alright. Just a weird day with it. Good to get a human response before I went crazy

serene pond Mar 20, 2020, 3:58 AM

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My game isn't keeping its progress, whats going on with Avrora?

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like i've logged in three times today and gotten the same daily rewards everytime

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can someone explain why my game isn't keeping its progress when i close the app?

misty crow Mar 20, 2020, 4:18 AM

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The rollback issue should have stopped happening after the emergency maint finished hours ago

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Are you still experiencing it?

raven blade Mar 20, 2020, 4:22 AM

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My phone isnt working at the moment, i try to do data repair and any ways of trying to get my data on my computer via emulator, but my data doesnt load. i logged in and tried everything i could do.

sterile pilot Mar 20, 2020, 4:22 AM

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I’m having the same issue too. Awaiting the response from support though.

zenith forge Mar 20, 2020, 4:23 AM

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Is it possible for you to switch internet connection and see if there's any difference?

serene pond Mar 20, 2020, 4:24 AM

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@misty crow yeah, i've tried logging once today at 1 pm, then 5, then 9, and it kept doing the rollback thing

misty crow Mar 20, 2020, 4:24 AM

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@raven blade did you bind your account?

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/techsupport

pale pagodaBOT Mar 20, 2020, 4:25 AM

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misty crow Mar 20, 2020, 4:25 AM

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@serene pond please contact customer support as per the above ^

serene pond Mar 20, 2020, 4:25 AM

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ok

silent wyvern Mar 20, 2020, 4:27 AM

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Hello. I'm having an issue regarding logging into my account. I took some time away from the game but now when I log into twitter/facebook it just shunts me to an entirely new "account".

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Not sure how to fix it.

sinful yoke Mar 20, 2020, 4:28 AM

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are you logging into your original server?

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if you dont recall, try logging into all servers firstly

silent wyvern Mar 20, 2020, 4:30 AM

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It says I only have a character on Lexington which is the new game I got shunted to

sinful yoke Mar 20, 2020, 4:30 AM

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try logging into all regardless

silent wyvern Mar 20, 2020, 4:30 AM

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alright

sinful yoke Mar 20, 2020, 4:30 AM

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the character icon wont show up until you login to the server

silent wyvern Mar 20, 2020, 4:30 AM

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ooooh. OK.

sinful yoke Mar 20, 2020, 4:31 AM

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its a bit tricky but it only remembers the icon locally

silent wyvern Mar 20, 2020, 4:32 AM

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Oh! There it is. Thank you so much

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I was freaking out, ha.

zenith forge Mar 20, 2020, 4:33 AM

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yea, next time just try to double check the server if you can't find your account after logging in.

sinful yoke Mar 20, 2020, 4:33 AM

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glad you're back in

thin fable Mar 20, 2020, 5:48 AM

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Somehow every time I play the sub daily and kill the boss, the screen doesn't proceed to the rating and reward?

hoary grove Mar 20, 2020, 5:49 AM

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A copy/paste from gameplay help, was told to bring the issue here.

Hey guys, i need some help. I have been wanting the sara skin for a really long time and now that i finally have the ability to get it, my game is seriously bugged. So, i have enough points to buy it, and i do, boom, put it on her. Everythint is fine. I close the app, wait a while, log back in, im back at 340 pts and i dont have the skin anymore. Its happened about 5 times todaya nd i have no idea what coukd be the issue

thin fable Mar 20, 2020, 5:49 AM

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It stays at the water with no enemies - just my ship, and it moves around

misty crow Mar 20, 2020, 5:50 AM

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/techsupport

pale pagodaBOT Mar 20, 2020, 5:50 AM

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misty crow Mar 20, 2020, 5:50 AM

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@hoary grove please contact them as per the above message ^

hoary grove Mar 20, 2020, 5:50 AM

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Thank you, i will do that

thin fable Mar 20, 2020, 5:53 AM

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Is it just me with the sub issue?

misty crow Mar 20, 2020, 5:54 AM

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Yeahh

thin fable Mar 20, 2020, 5:56 AM

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Hmmm

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Odd

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Thanks

echo heath Mar 20, 2020, 6:04 AM

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@thin fable do you kill the boss super fast? Just wait longer and it'll complete. Sometimes it happens if you nuke the boss fast

median citrus Mar 20, 2020, 6:10 AM

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Hello,i have some problems with my account
I have linked my account to my fb account,but my fb account was hacked by someone.My account is also linked with twitter and yostar acc,but i want to unlink with my fb account.When i try to unlink it,they request the password,but idk my new fb password, because it was hacked

What should i do?

sharp shale Mar 20, 2020, 6:10 AM

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contact facebook? i feel like that is something most people would do first

sinful yoke Mar 20, 2020, 6:11 AM

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contact customer support to have them unlink the hacked facebook account

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/techsupport

pale pagodaBOT Mar 20, 2020, 6:11 AM

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sinful yoke Mar 20, 2020, 6:11 AM

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their info is above

misty crow Mar 20, 2020, 6:12 AM

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Oops

median citrus Mar 20, 2020, 6:12 AM

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Oowhh, okee ty all for response

manic shore Mar 20, 2020, 6:25 AM

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I know tech support is backlogged on tickets but what is the average wait time on responses currently?

sinful yoke Mar 20, 2020, 6:26 AM

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5+ business days or more

manic shore Mar 20, 2020, 6:26 AM

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Gotcha. I'm sitting at a month and haven't heard anything and I was double charged $80. I'll keep waiting. I was just wondering if I should take different action or keep waiting

sinful yoke Mar 20, 2020, 6:27 AM

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when did u send a response exactly?

manic shore Mar 20, 2020, 6:27 AM

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2/21 to their email

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I purchased gems and it charged me twice but gave me gems once.

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Sorry, I sent it on 2/13.

hollow elbow Mar 20, 2020, 6:44 AM

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Is there no compensation for yesterday's 2nd maintenance?

misty crow Mar 20, 2020, 6:47 AM

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@hollow elbow it'll be given out within 3 business days as per #game-news

hollow elbow Mar 20, 2020, 6:48 AM

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Woops somehow i missed the bottom portion of the text, thanks for pointing that

jolly vault Mar 20, 2020, 6:57 AM

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Just got rolledback again

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3rd time, right when I thought I was safe

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Pretty hesitant to play the game at all right now, not knowing whether anything I do will be saved

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Any other players having this issue? It doesn’t seem to be widespread

misty crow Mar 20, 2020, 7:04 AM

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Yes, there are some others

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Please contact customer support if you're still experiencing it

jolly vault Mar 20, 2020, 7:05 AM

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I have been but unfortunately I doubt it’ll matter

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Probably going to wait until game is stable

south moth Mar 20, 2020, 7:06 AM

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Define “rolled back”, I think I may be experiencing this as well.

median needle Mar 20, 2020, 7:07 AM

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ie, a ship you got is no longer there and your cubes are back, or a level you beat and got 3 stars on is now set back to 0.

jolly vault Mar 20, 2020, 7:07 AM

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Account reverts back to state before patch

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Ie dailies and log ins I did, pr ship progresss all reset

sinful yoke Mar 20, 2020, 7:07 AM

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pretty much all progress you did is reset

little wing Mar 20, 2020, 7:07 AM

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I'm getting network errors trying to load the game again, Avrora from the US

south moth Mar 20, 2020, 7:08 AM

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YES this has effected me yesterday, I lost progress on 7-4 and lost Illustrious.

sinful yoke Mar 20, 2020, 7:08 AM

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if you experienced rollback or keep getting it constant, contact CS

noble token Mar 20, 2020, 7:09 AM

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+1 on the avrora getting network error trying to log into the game

jolly vault Mar 20, 2020, 7:09 AM

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CS takes about 5 days to reply right

sinful yoke Mar 20, 2020, 7:09 AM

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5 business days or more

noble token Mar 20, 2020, 7:09 AM

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worked fine 15 minutes ago, I logged out so it'll properly refresh the commissions and now it don't work

sinful yoke Mar 20, 2020, 7:09 AM

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try to login again in a few minutes

jaunty quail Mar 20, 2020, 7:09 AM

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+1 cant login. Avroa servee

jolly vault Mar 20, 2020, 7:10 AM

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Welp guess I’m playing something else this week

outer herald Mar 20, 2020, 7:10 AM

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Avrora seems like is getting the loading loop now

sinful yoke Mar 20, 2020, 7:10 AM

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dont think player threshold is high enough to support current player

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please try logging in again in a few minutes SandyWink if it persists even in 3 minutes please let us know

noble token Mar 20, 2020, 7:10 AM

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actually, another thing, if I leave it on the intro screen before clicking to log in the account, it pops out "connection lost" so it might not just be an avrora thing

maiden venture Mar 20, 2020, 7:10 AM

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Let me check if I get lucky with the issue one more time

jaunty quail Mar 20, 2020, 7:10 AM

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CleveOK

high shell Mar 20, 2020, 7:10 AM

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I shouldn't of logged out

little wing Mar 20, 2020, 7:11 AM

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I just got in

sinful yoke Mar 20, 2020, 7:11 AM

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alright thank you

high shell Mar 20, 2020, 7:11 AM

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I logged out and now I can't get back in...

sinful yoke Mar 20, 2020, 7:11 AM

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issues have been redirected of low player threshold SandyWink no comments needed now

quasi flicker Mar 20, 2020, 7:11 AM

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got a network error over here

south moth Mar 20, 2020, 7:11 AM

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I contacted Yostar via e-mail yesterday and they said “We have been fixing it to preven it from happening again ,Sincerely sorry for the inconvenience, We will make compensation for all players in future.” I hope this means progress will be restored.

sinful yoke Mar 20, 2020, 7:11 AM

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if you still having issues please try logging in in a few minutes to see if room has opened up in the mean time

quasi flicker Mar 20, 2020, 7:12 AM

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also miss you kawa

pallid inlet Mar 20, 2020, 7:12 AM

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avrora trouble

📎 unknown.png

sinful yoke Mar 20, 2020, 7:12 AM

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its a known issue please try again in a few minutes

pallid inlet Mar 20, 2020, 7:12 AM

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Salute

jaunty quail Mar 20, 2020, 7:14 AM

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📎 Screenshot_2020-03-20-14-11-34-43_41be58ba4732ca6a1097a3b2524cd3ac.png 📎 Screenshot_2020-03-20-14-14-11-27_41be58ba4732ca6a1097a3b2524cd3ac.png

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Still the same after i wait in the login screen for 3 minutes

lament wasp Mar 20, 2020, 7:15 AM

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Hi is the server for avoura still bad?

sinful yoke Mar 20, 2020, 7:15 AM

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lament wasp Mar 20, 2020, 7:15 AM

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As when I’m logged in I keep getting kick out

shadow kayak Mar 20, 2020, 7:15 AM

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Oh great to know it's not just me and I'm even using my data (yes in Avrora server)

so is it because of the new patch?

jaunty quail Mar 20, 2020, 7:16 AM

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WarShrug

sinful yoke Mar 20, 2020, 7:16 AM

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low player threshold

carmine hedge Mar 20, 2020, 7:16 AM

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i'm getting loading errors too, i'm off to arknights for an hour until this is fix

maiden venture Mar 20, 2020, 7:17 AM

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Well, sad for me. Everyone, I recommend to log off for a bit to avoid any rollbacks.

jaunty quail Mar 20, 2020, 7:17 AM

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Mikasapped

tawdry arrow Mar 20, 2020, 7:18 AM

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Is the loading issue not fix yet?

maiden venture Mar 20, 2020, 7:18 AM

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Don't try too hard logging in when servers are lagging. Your effort will come to waste. Better to be cautious.

tawdry arrow Mar 20, 2020, 7:18 AM

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I got kicked out of pvp coz oflong loading manjuu

south moth Mar 20, 2020, 7:18 AM

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Is there a way to fix rollback?

maiden venture Mar 20, 2020, 7:19 AM

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You may want to give your UID and log screenshot to Ender, but waiting for announcements is better.

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Please be patient.

misty crow Mar 20, 2020, 7:19 AM

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For rollbacks please contact the staff now

sinful yoke Mar 20, 2020, 7:19 AM

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uid not necessary for loading issue

maiden venture Mar 20, 2020, 7:20 AM

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For rollback, it is. Right?

sinful yoke Mar 20, 2020, 7:20 AM

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yes

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because they need to know who you are

maiden venture Mar 20, 2020, 7:20 AM

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Nice.

round wagon Mar 20, 2020, 7:21 AM

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well

📎 unknown.png

sinful yoke Mar 20, 2020, 7:21 AM

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known issue

maiden venture Mar 20, 2020, 7:21 AM

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Please be patient. Many players also have the issue.

south moth Mar 20, 2020, 7:21 AM

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I’ve contacted them regarding rollback and they replayed with this...

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📎 image0.png

jolly vault Mar 20, 2020, 7:22 AM

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Yeah

south moth Mar 20, 2020, 7:22 AM

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Dose this mean my data will be recovered?

sinful yoke Mar 20, 2020, 7:22 AM

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if you lost anything specifically tell them so they can compensate you with it when the bug is fixed

round wagon Mar 20, 2020, 7:22 AM

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👌

sterile pilot Mar 20, 2020, 7:22 AM

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I got the same reply.

south moth Mar 20, 2020, 7:23 AM

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I gave a very detailed summery of what progress I have lost as well as what ship I have lost.

sinful yoke Mar 20, 2020, 7:23 AM

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then they will compensate when they can, theyre very busy right now

round wagon Mar 20, 2020, 7:23 AM

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just be patient

south moth Mar 20, 2020, 7:24 AM

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Pardon my bluntness but define compensation.

pallid inlet Mar 20, 2020, 7:24 AM

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Gem

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Worrygold worrycube

sinful yoke Mar 20, 2020, 7:24 AM

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keep comments to a minimum please

pallid inlet Mar 20, 2020, 7:25 AM

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oh able to get back in now

south moth Mar 20, 2020, 7:25 AM

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Dose it mean lost data will be restored?

sinful yoke Mar 20, 2020, 7:25 AM

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they will return lost items through mail as for exp or clears I cant say

south moth Mar 20, 2020, 7:26 AM

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What about ships?

paper igloo Mar 20, 2020, 7:26 AM

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is there any announcement about when the lag for switching ship placement will be fixed?

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i believe its been around for 2-3 months

misty crow Mar 20, 2020, 7:27 AM

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No unfortunately

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It's not a high priority fix and the Devs aren't exactly fully back in office cos of the virus

sinful yoke Mar 20, 2020, 7:27 AM

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a lost ship is considered lost data

south moth Mar 20, 2020, 7:29 AM

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So will the lost ship not be restored?

brisk cipher Mar 20, 2020, 7:33 AM

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Can’t connect to Avrora again

misty crow Mar 20, 2020, 7:33 AM

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#game-news

carmine hedge Mar 20, 2020, 7:33 AM

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SandyLul

tardy totem Mar 20, 2020, 7:36 AM

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I'm in pepohype

round wagon Mar 20, 2020, 7:36 AM

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what?

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you're in??

tardy totem Mar 20, 2020, 7:36 AM

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somehow yeah, on auvora server right

misty crow Mar 20, 2020, 7:36 AM

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Some people are able to log in

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But it's still slow

sinful yoke Mar 20, 2020, 7:37 AM

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its player threshold issue

tardy totem Mar 20, 2020, 7:37 AM

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it's not the most stable server connection

round wagon Mar 20, 2020, 7:37 AM

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i can't

autumn lion Mar 20, 2020, 7:37 AM

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I lost a ssr meowficer cat free research which i rarely get around 3/4 months for 1, lost FDG ultra rare 30mnts research too which i never got, not even 1 ever since i played this game since the very beginning, lost my points and rank at the pvp... from 20+ points above the rank 1, now 100++ points behind it... it's really demoralized me a lot. even though i'm AL fans since open beta... T_T

outer herald Mar 20, 2020, 7:37 AM

#

It's hit or miss for the login right now

tardy totem Mar 20, 2020, 7:37 AM

#

and the game kicked me back to the start screen

round wagon Mar 20, 2020, 7:37 AM

#

to prevent rollbacks i'm not logging in

#

my pvp is like

#

rank 2000

south moth Mar 20, 2020, 7:38 AM

#

My rollback occurs on the Sandy server.

round wagon Mar 20, 2020, 7:39 AM

#

oof

jolly vault Mar 20, 2020, 7:39 AM

#

Reinstalling may fix it

#

I tried and noticed my state before uninstall was kept

lapis ocean Mar 20, 2020, 7:39 AM

#

i also got network error at sandy server

jolly vault Mar 20, 2020, 7:39 AM

#

Won’t get what you lost but it may stop

tardy totem Mar 20, 2020, 7:39 AM

#

reinstalling seems too risky imo

zenith forge Mar 20, 2020, 7:39 AM

#

If you guys having a rollback issues, go contact customer support.

#

/techsupport

pale pagodaBOT Mar 20, 2020, 7:39 AM

#

sinful yoke Mar 20, 2020, 7:40 AM

#

they already did

#

right

#

lets keep comments to a minimum please

#

if your issue was redirected to staff theres nothing else we can do unfortunately

#

and login issues right now are known and being looked into

#

please standby as staff try to fix it

#

kirsch4Love

autumn lion Mar 20, 2020, 7:45 AM

#

As a competitive player with around 98.6% collection it's really hurts to be rolled back... hopefully they fix it, but even with the compensation they would give us, i don't think i would be satisfied... i could buy xtal / skins / oil / coins myself... but the pvp points and potentially ranked 1 at the end season, the fdg blueprints ultra rare research, the meowficer cats... that can't be bought hahaha... it's like when you win a lottery then they nulled it lol.

But yeah i'll try to understand the situation and stay away from the game for now, let the staff working their best. good luck guys.

hollow elbow Mar 20, 2020, 7:45 AM

#

Maybe just lock the server down for the 3rd maintenance? Unless losing players due to rollbacks and slow technical restoration are worth for keeping a broken server?

sinful yoke Mar 20, 2020, 7:46 AM

#

they are locked down during maint UniSip

#

no point in locking down when maint is finished, because then whats the point, issues wont be noticed until thousands of players log in, and the issue now is players overloading the servers, theyre breaking and staff are trying to see whats wrong

hollow elbow Mar 20, 2020, 7:47 AM

#

Oh did someone posted about the ongoing maintenance on #game-news ?

misty crow Mar 20, 2020, 7:47 AM

#

There's no maintenance right now though

zenith forge Mar 20, 2020, 7:48 AM

#

@hollow elbow I think you misread about the time.

#

The message on #game-news is announced 10 hours ago.

hollow elbow Mar 20, 2020, 7:49 AM

#

Sooooooooo having players lose progress due to rollbacks instead of locking the server to prevent said rollbacks is the better solution?

misty crow Mar 20, 2020, 7:49 AM

#

PortDoll

sinful yoke Mar 20, 2020, 7:50 AM

#

theres new messages in #game-news regarding issue just now @zenith forge

misty crow Mar 20, 2020, 7:50 AM

#

They already locked down the server once when the WHOLE server was facing issues

#

That's a separate issue

zenith forge Mar 20, 2020, 7:50 AM

#

I believe staffs knows what's the best for the game, just be patient. peepoWeird

misty crow Mar 20, 2020, 7:50 AM

#

This one is because of high player traffic in one server

hollow elbow Mar 20, 2020, 7:50 AM

#

Yes, and i'm confused as to why not do another maintenance to fix the current issue

zenith forge Mar 20, 2020, 7:50 AM

#

misty crow Mar 20, 2020, 7:51 AM

#

Because a maintenance wouldn't fix the issue? SpeeWhat

sinful yoke Mar 20, 2020, 7:51 AM

#

its individual issue

misty crow Mar 20, 2020, 7:51 AM

#

In fact outright closing the server may invite more server traffic when it opens back

#

It's not as simple as it seems

#

There's also a lot of information we don't have on our end

#

So there maybe more to the issue to begin with

maiden venture Mar 20, 2020, 7:52 AM

#

Exactly.

misty crow Mar 20, 2020, 7:53 AM

#

So we would really appreciate if you don't go around commenting on what they can do without all the information

#

Thank you.

hollow elbow Mar 20, 2020, 7:55 AM

#

So due to the risk of getting hit by rollbacks, how do they work? Will i lose all my progress after a certain point?
An example, i obtained the limited sr on the event build, the got hit by the rollback
Will i be given the limited sr? And what about ship's experience and comissions and others?

manic shore Mar 20, 2020, 7:56 AM

#

Working as a server administrator myself I can say that taking down a server is a last resort option. It would cause more issues with the capacity problem due to people hammering it trying to get back onto the server. The rollback issues is isolated to a handful of users (players) and collecting data on them will help them solve the issue if the cause is unknown. That's why it make more sense for them to keep servers up and restore lost progress over taking them down in hopes of randomly fixing it.

sinful yoke Mar 20, 2020, 7:56 AM

#

it either is rolled back during the period between the maint end and emergency maint beginning, or you get constant rollback everytime you restart the app

#

if you arent experiencing either of those, you will not be hit with a surprise roll back

hollow elbow Mar 20, 2020, 7:57 AM

#

So any progress i had in between the 2 maintenance will not be restored?

sinful yoke Mar 20, 2020, 7:58 AM

#

and if you did happened to be rolled back like some users did and lost ships or items, you must contact cs and tell them so they can later send you the missing items

#

things such as xp or map progress I cant comment on unfortunately as I have no idea

zenith forge Mar 20, 2020, 7:59 AM

#

This is what the best that we (as a players) can do right now to avoid this issue, so yeah, be patient Yeptune

south moth Mar 20, 2020, 8:01 AM

#

Is it safe to play on any sever as at this point in time, without the risk of further roll backs?

sinful yoke Mar 20, 2020, 8:01 AM

#

avrora may have risk due to current player cap issues

#

otherwise all servers have a green light

zenith forge Mar 20, 2020, 8:01 AM

#

It's a yes from me, i'm in Washington and everything works fine. @south moth

south moth Mar 20, 2020, 8:02 AM

#

Understood.

hollow elbow Mar 20, 2020, 8:03 AM

#

So in the end, just don't play at all until the issue is fixed
This is just maintenance without compensation i guess

#

UniFlex

carmine hornet Mar 20, 2020, 8:37 AM

#

my whole night's progress was lost now I have to start again ,when is the issue going to be fixed

jaunty quail Mar 20, 2020, 8:47 AM

#

Omegalilwoo

carmine hedge Mar 20, 2020, 8:47 AM

#

OWARIDA

hardy wharf Mar 20, 2020, 9:09 AM

#

When will the Avrora server be back again?

maiden venture Mar 20, 2020, 9:11 AM

#

@carmine hedge Why are you playing Azur Lane instead of recovering your Toys? I'll expel you and Hercule.

carmine hedge Mar 20, 2020, 9:13 AM

#

Kisaaa

cunning remnant Mar 20, 2020, 9:22 AM

#

Not sure what channel it belongs in, but

Is there any other way to donate through online, besides paypal or directly from the card?

open gust Mar 20, 2020, 9:55 AM

#

been rolled back a third time

carmine hedge Mar 20, 2020, 10:00 AM

#

MutsukiCurse

brisk cipher Mar 20, 2020, 10:07 AM

#

Is Avrora still having issues, I’m scared to login and didn’t see a post if the problems are fixed yet

deep olive Mar 20, 2020, 10:07 AM

#

wew

#

well not only me

somber herald Mar 20, 2020, 10:36 AM

#

Is Avrora fixed?

misty crow Mar 20, 2020, 10:40 AM

#

@cunning remnant not directly at least

digital juniper Mar 20, 2020, 11:12 AM

#

Hey guys I'm a returning player and just wanted to ask if you're still supporting x86 devices or not? The last version I played 3.0.19 did but I'm not sure about 3.1 versions - they seem to be only for arm devices.

zenith forge Mar 20, 2020, 11:14 AM

#

I think AL no longer runs on x86 framework.

misty crow Mar 20, 2020, 11:14 AM

#

Correct reed, it does not

#

You can still run it on x86 devices but there will be noticeable difference

#

Usually in the form of lag

digital juniper Mar 20, 2020, 11:16 AM

#

Well actually it crashes lol

#

I wouldn't mind crashes if it was random, but it's not random. Always when I start a mission it crashes making the game unplayable. That's a shame though I was looking forward to playing it again.

zenith forge Mar 20, 2020, 11:18 AM

#

Is it possible for you to switch to another device? 😦

misty crow Mar 20, 2020, 11:18 AM

#

Yeah it does outright crash in some cases

#

Can't do much about it other than getting a new device or trying some emulators

digital juniper Mar 20, 2020, 11:22 AM

#

Yeah I know. I suspected that crashes were because of the x86 arch. A lot of games nowadays stopped supporting x86. I talked with a dev from Star Traders: Frontiers and he told me that Google is making it harder to support x86. Regarding your question about switching device, yes I switched to my iPad. It's inconvenient but at least I can continue to play😂

#

Also I'm planning to buy a new phone because the x86 arch and Android 4.4 are slowly driving me crazy😂

zenith forge Mar 20, 2020, 11:23 AM

#

Well, it's good to know that you have another device to play. Enjoy your game, and come here again if you need help with technical issues. And also I hope you can get your proper phone in the future. Yeptune

digital juniper Mar 20, 2020, 11:24 AM

#

Yeah thank you and continue to improve your amazing game!👌

maiden venture Mar 20, 2020, 12:16 PM

#

Ah

#

I think that was my problem

#

x86 framework

#

HAHAHAHAHAHAHA

raven ermine Mar 20, 2020, 12:32 PM

#

this still keeps happening.... like alot

📎 unknown.png

maiden venture Mar 20, 2020, 12:48 PM

#

Sad. Good luck.

#

Patience is the key. If not, try coming back.

gray tulip Mar 20, 2020, 1:05 PM

#

Has anyone had their rollback fixed? The response I got from AL support was kind of vague

misty crow Mar 20, 2020, 1:07 PM

#

you need to tell them what you lost when you rolled back

gray tulip Mar 20, 2020, 1:08 PM

#

Ah okay

#

I will eat the loss at this point then

raven blade Mar 20, 2020, 2:30 PM

#

@misty crow I'm sorry I didnt respond to what you asked me, I went to sleep during the time you did.

#

My account was binded when I first played it on my phone

#

I tried to do a data repair on my pc but It did not work

sinful yoke Mar 20, 2020, 2:37 PM

#

did you try logging into every server?

noble urchin Mar 20, 2020, 2:38 PM

#

My game keeps on going back to march 19

spice tide Mar 20, 2020, 2:38 PM

#

I told them what I lost, didnt get it back...

noble urchin Mar 20, 2020, 2:38 PM

#

Every time I start my game

spice tide Mar 20, 2020, 2:38 PM

#

just got the same vague response saying "compensation will arrive later this week"

sinful yoke Mar 20, 2020, 2:39 PM

#

please wait for it to arrive then and contact them then for specific items

#

@noble urchin contact customer support regarding constant roll back

#

/techsupport

pale pagodaBOT Mar 20, 2020, 2:40 PM

#

misty crow Mar 20, 2020, 2:43 PM

#

@raven blade did you select the correct server

raven blade Mar 20, 2020, 2:46 PM

#

I didnt check what server my pc version was on

sinful yoke Mar 20, 2020, 2:48 PM

#

try logging into all servers then @raven blade

raven blade Mar 20, 2020, 2:49 PM

#

alright

#

ah, it worked, @misty crow @sinful yoke thanks for the help!

jolly vault Mar 20, 2020, 3:15 PM

#

damn, got rolledback again

open gust Mar 20, 2020, 3:22 PM

#

at this point i may not get the event skin, character, etc (rollback 4)

fiery flame Mar 20, 2020, 3:36 PM

#

Hi

#

after yesterday's maintenance, when I enter the game, it takes me back to the point after yesterday's maintenance. I've had it a few times. reinstall and repair not help

#

Huh, i see that more peoples got same problem

#

Any options what doing with this or steps to repair this?

echo heath Mar 20, 2020, 3:48 PM

#

contact customer support about what you had rolled back

#

/techsupport

pale pagodaBOT Mar 20, 2020, 3:48 PM

#

magic harbor Mar 20, 2020, 4:43 PM

#

Came on here to say the same thing as others about the game constantly rolling back, so it looks like it is still happening. Emailed them but to no avail so far. Was just told sorry. Just hope it works 'eventually'

royal terrace Mar 20, 2020, 5:02 PM

#

same here :( my game is constantly being rolled back. i contacted support but they haven’t fixed it yet

#

i’m very frustrated/sad because i literally can’t play the game

#

everything i do is undone :(

#

i’m not mad about losing a specific item/ship, i’m mad that i can’t play the game at all

#

hopefully customer support helps, but for now i will go be sad in quarantine

round fulcrum Mar 20, 2020, 5:08 PM

#

Yeah, I've been having the same issues. All we can do is sit tight and take a break from the game for now unfortunately. Hopefully the devs are aware people are still being rolled back after the hotfix and are still working on it.

magic harbor Mar 20, 2020, 5:13 PM

#

The point I hope they look into later when everything is fixed with the monthly log in bonus. Can't be completed this month now due to the situation

marsh frigate Mar 20, 2020, 5:20 PM

#

Avrora having slow logins again?

lime pelican Mar 20, 2020, 5:20 PM

#

yeah can't login either

spring grotto Mar 20, 2020, 5:21 PM

#

It'll log in. Just give it a little bit of time. Or if you need to, restart your device and maybe change network connection

lime pelican Mar 20, 2020, 5:21 PM

#

the server might be overload since I could connect rn

tight ocean Mar 20, 2020, 5:48 PM

#

📎 Screenshot_20200320-104712_Google_Opinion_Rewards.jpg

#

does google play credit not show up if it's in a different currency

📎 Screenshot_20200320-104635_Google_Play_Store.jpg

teal sorrel Mar 20, 2020, 6:00 PM

#

are you on the correct google account when you login to pay from azur lane?

tight ocean Mar 20, 2020, 6:04 PM

#

yes

carmine hornet Mar 20, 2020, 6:13 PM

#

The rollback issue is not yet fixed, tried logging in for the third time it keeps coming back to the progress made before the maintenance. If this continues I won't be getting this event's rewards , hope the devs fix it fast

mighty furnace Mar 20, 2020, 6:14 PM

#

Is there anyway to get gems back after you've used them on healing a ship by accident?

zenith forge Mar 20, 2020, 6:15 PM

#

@mighty furnace you can't refund what you accidentally buy with gems ingame.

mighty furnace Mar 20, 2020, 6:15 PM

#

Alrighty then

jolly vault Mar 20, 2020, 6:56 PM

#

Noticed that despite rollbacks, exercise rank stays consistent

devout stream Mar 20, 2020, 8:18 PM

#

MiniSip Not sure if this is the proper place to reach out exactly, but
Tried to purchase the Trade License yesterday. It went through on Google but I haven't gotten gems from it and I haven't gotten the daily mail, either, for today.

sinful yoke Mar 20, 2020, 8:20 PM

#

is the trade license listed as available for purchase in the ingame shop?

devout stream Mar 20, 2020, 8:20 PM

#

Yes

sinful yoke Mar 20, 2020, 8:20 PM

#

contact customer support regarding being charged for the trade license and not receiving it, include a receipt if possible SandyWink

#

/techsupport

pale pagodaBOT Mar 20, 2020, 8:21 PM

#

sinful yoke Mar 20, 2020, 8:21 PM

#

AmazonPoint their info is above

#

they will get the trade license to you

devout stream Mar 20, 2020, 8:21 PM

#

RenownThumbsUp

latent nebula Mar 20, 2020, 8:48 PM

#

Any idea when the rollback issue will be fixed?

fiery flame Mar 20, 2020, 11:07 PM

#

Wait or i don't know

round fulcrum Mar 20, 2020, 11:20 PM

#

Just submitted a report to the bot regarding the rollback issues

#

Hope peeps are emailing them too

#

Oh kk, got rejected since known and under investigation, nice 👍

sinful yoke Mar 20, 2020, 11:23 PM

#

yes

round fulcrum Mar 20, 2020, 11:24 PM

#

Just wasn't sure if it was or not since I assumed the hotfix was intended to fix it, good to know

sinful yoke Mar 20, 2020, 11:25 PM

#

no that will have to be an individual fix and staff are on it

meager salmon Mar 20, 2020, 11:27 PM

#

Can I unbind my yostar account?

sinful yoke Mar 20, 2020, 11:28 PM

#

contact customer support to unbind your yostar account SandyWink

#

/techsupport

pale pagodaBOT Mar 20, 2020, 11:28 PM

#

dawn flax Mar 21, 2020, 12:25 AM

#

Someone asked, where to get REFUND? Sack of Gems deducted TWICE in my friends credit card when he purchased just ONCE. Where to find help? Here or somewhere?

sinful yoke Mar 21, 2020, 12:25 AM

#

firstly try contacting google play or itunes regarding a refund

dawn flax Mar 21, 2020, 12:27 AM

#

Will tell my friend to ask google play for it

lost ridge Mar 21, 2020, 7:06 AM

#

Looks like the game isn't working again, I keep getting network error when trying to log in to Azur Lane

woeful sequoia Mar 21, 2020, 7:06 AM

#

Same

misty crow Mar 21, 2020, 7:06 AM

#

Server overload due to too many people logging in

#

Please wait patiently

fathom iron Mar 21, 2020, 7:07 AM

#

PrinzLaugh

tardy totem Mar 21, 2020, 7:07 AM

#

AhShitHereWeGoAgain

#

there's no error code associated w/ this network error this time?

river zenith Mar 21, 2020, 7:09 AM

#

📎 Screenshot_20200321_150923_com.YoStarEN.AzurLane.jpg

#

Awesome

loud inlet Mar 21, 2020, 7:10 AM

#

Just keep trying, it'll eventually work.

little wing Mar 21, 2020, 7:12 AM

#

Avrora has been sluggish off and on all day

#

worse around reset times

#

it'll pass in a few minutes

river zenith Mar 21, 2020, 7:13 AM

#

think i'll wait until twitter says something

misty crow Mar 21, 2020, 7:13 AM

#

Cos a lot of people try to log in, overloading the server

little wing Mar 21, 2020, 7:13 AM

#

^

loud inlet Mar 21, 2020, 7:13 AM

#

I got in, I think it should be fine now

river zenith Mar 21, 2020, 7:14 AM

#

mine is still not logging in

carmine hedge Mar 21, 2020, 7:14 AM

#

i got in, but couldn't do much except get Hazlewood

#

servers must be belching fire right now

river zenith Mar 21, 2020, 7:16 AM

#

is it only avrora server having problems?

misty crow Mar 21, 2020, 7:16 AM

#

Yes

little wing Mar 21, 2020, 7:16 AM

#

that's where I am, yeah

storm galleon Mar 21, 2020, 7:16 AM

#

Shit. Been logging in for 15 min still error

misty crow Mar 21, 2020, 7:16 AM

#

It and sandy are the most populated servers

#

Avrora is even more populated

vivid raven Mar 21, 2020, 7:17 AM

#

Still can't get in, Avora.

misty crow Mar 21, 2020, 7:17 AM

#

so when a lot of people try to log in the connection slows

vivid raven Mar 21, 2020, 7:17 AM

#

Avora is the OG server.

little wing Mar 21, 2020, 7:17 AM

#

I wonder why it's so much worse since the last patch though, I don't remember it being so bad previously

misty crow Mar 21, 2020, 7:17 AM

#

EN isn't the only server with this issue

#

So yeahhh

storm galleon Mar 21, 2020, 7:18 AM

#

The only time this last happened was when Bismarck event came

misty crow Mar 21, 2020, 7:18 AM

#

JP needed an emergency maintenance as well

vivid raven Mar 21, 2020, 7:18 AM

#

I hope it isn't a DDoS issue.

#

That's what happened to another game I play.

carmine hedge Mar 21, 2020, 7:18 AM

#

im thinking its more of a quarantine related issue

#

Uzukiiiii

sinful yoke Mar 21, 2020, 7:19 AM

#

its due to too many players online at a time

#

it is related to the amount of people available at home

vivid raven Mar 21, 2020, 7:19 AM

#

pointLand

steel atlas Mar 21, 2020, 7:19 AM

#

GWjianWut

river zenith Mar 21, 2020, 7:19 AM

#

avrora is where i grinded all my stuff

steel atlas Mar 21, 2020, 7:19 AM

#

too many weebs

vivid raven Mar 21, 2020, 7:19 AM

#

That's the only other reason I can think of.

sinful yoke Mar 21, 2020, 7:19 AM

#

also guys we dont need comments on the problem, we're aware its known SandyWink

river zenith Mar 21, 2020, 7:20 AM

#

i started the game in sandy server though

raven sierra Mar 21, 2020, 7:20 AM

#

Hi, I have one problem, when play pvp the game just disconect

proper current Mar 21, 2020, 7:21 AM

#

network error

vivid raven Mar 21, 2020, 7:21 AM

#

That's what most people are after at this time.

fiery flame Mar 21, 2020, 7:21 AM

#

Avrora same

📎 Screenshot_20200321-072054_Azur_Lane.jpg

vivid raven Mar 21, 2020, 7:21 AM

#

Myself included.

raven sierra Mar 21, 2020, 7:21 AM

#

no, 0 messsage

fiery flame Mar 21, 2020, 7:21 AM

#

So second problem meh

raven sierra Mar 21, 2020, 7:22 AM

#

yes, Im server avrora

sinful yoke Mar 21, 2020, 7:22 AM

#

please try logging in in a few minutes

#

the issue is known

raven sierra Mar 21, 2020, 7:22 AM

#

I try 3 times

carmine hedge Mar 21, 2020, 7:22 AM

#

Another problem with Avrora server

misty crow Mar 21, 2020, 7:22 AM

#

Please wait

raven sierra Mar 21, 2020, 7:22 AM

#

ok, ty

misty crow Mar 21, 2020, 7:22 AM

#

It's because there's so many people logging in

fathom iron Mar 21, 2020, 7:22 AM

#

SeattleLaugh

eternal bridge Mar 21, 2020, 7:23 AM

#

SadFace

raven sierra Mar 21, 2020, 7:23 AM

#

ok, I just play pvp later, ty

proper current Mar 21, 2020, 7:23 AM

#

doubt that's the reason since server has been wonky all day

sinful yoke Mar 21, 2020, 7:23 AM

#

please keep traffic to a minimum too thank you DorkHeart

fathom iron Mar 21, 2020, 7:23 AM

#

UniHappy

digital quest Mar 21, 2020, 7:25 AM

#

so the network error isnt just on me

modern sigil Mar 21, 2020, 7:25 AM

#

mhm, i've been getting it too

misty crow Mar 21, 2020, 7:25 AM

#

@proper current Same thing only happens during PVP resets since a lot of people get on, it is traffic related

ancient raft Mar 21, 2020, 7:26 AM

#

whats going on with the servers lately?

📎 Screenshot_20200321_152617.jpg

fiery flame Mar 21, 2020, 7:27 AM

#

When can be answer from support about this rollback?

sinful yoke Mar 21, 2020, 7:27 AM

#

they may respond in 5+ business days or less

fiery flame Mar 21, 2020, 7:28 AM

#

waitwhat

primal warren Mar 21, 2020, 7:28 AM

#

All server network error or just avrora?

misty crow Mar 21, 2020, 7:28 AM

#

Just avrora seems to have issues

river zenith Mar 21, 2020, 7:29 AM

#

sad

little wing Mar 21, 2020, 7:29 AM

#

@misty crow it's true that the login errors only occur due to traffic but I've also been unable to resume sessions after sleep all day long, and had to restart the app to reconnect each time

raven ermine Mar 21, 2020, 7:32 AM

#

I wonder why all these issues started only after last patch

#

sanDerpego

vivid raven Mar 21, 2020, 7:37 AM

#

thinkpitz

sinful yoke Mar 21, 2020, 7:38 AM

#

influx of players after a maint and breaking the servers due to it, kind of makes a server unstable

raven ermine Mar 21, 2020, 7:42 AM

#

If its really the amount of concurrent users why not make a queuing system?

#

Like alot of other games do

little wing Mar 21, 2020, 7:43 AM

#

can't just pull that out of nowhere, takes time to build

raven ermine Mar 21, 2020, 7:44 AM

#

Fairly easy thats what F5 loadbalancers offer

deep olive Mar 21, 2020, 7:45 AM

#

rip..

#

corona virus in damaging even games

supple frigate Mar 21, 2020, 7:46 AM

#

@sinful yoke scale up server ?

ebon peak Mar 21, 2020, 7:46 AM

#

Anyone else had their progress reset? :/

elder bramble Mar 21, 2020, 7:47 AM

#

What about rollbacks?
I rolledback 4 times))0

deep olive Mar 21, 2020, 7:47 AM

#

no idea last i login is 3 hours ago

sinful yoke Mar 21, 2020, 7:47 AM

#

if you are experiencing roll backs please contact customer support

obtuse basalt Mar 21, 2020, 7:47 AM

#

Hard to say - I cannot login for like 20 minutes now

sinful yoke Mar 21, 2020, 7:47 AM

#

/techsupport

pale pagodaBOT Mar 21, 2020, 7:47 AM

#

raven ermine Mar 21, 2020, 7:47 AM

#

Can't make progress if you can't login so for now ill just sleep

normal bloom Mar 21, 2020, 7:49 AM

#

@ Ender So will it always be like this everytime the daily resets?

#

Been like this since the patch and event come up..every time daily resets its hard to log in

sinful yoke Mar 21, 2020, 7:50 AM

#

it may be until the servers are patched up

primal warren Mar 21, 2020, 7:50 AM

#

And why avrora

#

I think sandy the busy one

sinful yoke Mar 21, 2020, 7:50 AM

#

please stop with the unnecessary comments for now

#

check in with #game-news for updates regarding the server

primal warren Mar 21, 2020, 7:50 AM

#

Ok

carmine hedge Mar 21, 2020, 7:55 AM

#

Uzukiiiii

supple frigate Mar 21, 2020, 7:55 AM

#

I was able to log in but when I go to pvp the app hang,

#

Maybe new sace up pvp service

#

ZkkWink WichWorry

#

SeattleOfCulture

weary orchid Mar 21, 2020, 7:57 AM

#

Do subs increase entry stage cost?

#

I feel they ate 15 oils

scenic lava Mar 21, 2020, 7:58 AM

#

Having rollbacks too. Server Avrora Yesturday, I cleared daily mission 4 times. Now rollbacks again.

fathom iron Mar 21, 2020, 7:59 AM

#

VickyXD

finite breach Mar 21, 2020, 7:59 AM

#

That is rather a #gameplay-help question vylorea

weary orchid Mar 21, 2020, 7:59 AM

#

ok

boreal nexus Mar 21, 2020, 7:59 AM

#

SandyDab

weary orchid Mar 21, 2020, 8:00 AM

#

wait according wiki, it still 10

#

Oh never mind, i forgot this one "If you leave a battle early, you pay only 1 Oil per ship instead of the full cost."

eternal igloo Mar 21, 2020, 8:06 AM

#

help, I can login but can't enter the server, it's been since yesterday now

I'm an Indonesian using MyRepublic ID as ISP btw, any solution except using VPN?
edit: also tried using mobile (XL Axiata) and it gave me the same response

flint flare Mar 21, 2020, 8:06 AM

#

I am in server Avrora today 21/3/2020. My game just got reroll and I got centaur and now is gone. My sadness is

#

please help me T_T

sinful yoke Mar 21, 2020, 8:06 AM

#

please contact customer support regarding your lost items during the reroll

#

/techsupport

pale pagodaBOT Mar 21, 2020, 8:07 AM

#

sinful yoke Mar 21, 2020, 8:07 AM

#

@eternal igloo #game-news

flint flare Mar 21, 2020, 8:07 AM

#

oh okay thx you

eternal igloo Mar 21, 2020, 8:08 AM

#

flint flare Mar 21, 2020, 8:12 AM

#

how long do I need to wait tho?

sinful yoke Mar 21, 2020, 8:13 AM

#

it should be less than 5 business days for rollback emails

flint nexus Mar 21, 2020, 8:13 AM

#

Oh great network error again in avrora hope apologems again

#

AmagiLaugh

flint flare Mar 21, 2020, 8:14 AM

#

oh okay

terse breach Mar 21, 2020, 8:14 AM

#

can anyone login to the game? im from avrora server

zenith forge Mar 21, 2020, 8:15 AM

#

@terse breach #game-news

📎 unknown.png

terse breach Mar 21, 2020, 8:16 AM

#

i tried to login an hour ago and tried again this time

flint flare Mar 21, 2020, 8:16 AM

#

I try and try again. Now mine is okay but my game got reroll

tardy arch Mar 21, 2020, 8:17 AM

#

Just don't play right now guys

fathom iron Mar 21, 2020, 8:17 AM

#

EntyLUL

flint flare Mar 21, 2020, 8:18 AM

#

I play all daily and PVP is gone too as well

lament pumice Mar 21, 2020, 8:18 AM

#

Each time i enter the game it rolls back my progress =/ (avrora) UniCry

sinful yoke Mar 21, 2020, 8:18 AM

#

if you’re getting constant rerolls, playing is not advised

#

contact customer support regarding rerolls and try not to play the game, unfortunately it will reroll your progress everytime (if you have constant reroll)

#

/techsupport

pale pagodaBOT Mar 21, 2020, 8:18 AM

#

sinful yoke Mar 21, 2020, 8:18 AM

#

their contact info is above

lament pumice Mar 21, 2020, 8:19 AM

#

Thanks

terse breach Mar 21, 2020, 8:20 AM

#

i never encountered losing progress, guess imma try again later

#

with so many people staying home due to the virus, maybe that's the cause for such heavy traffic

limpid drum Mar 21, 2020, 8:21 AM

#

not a good look either way

floral totem Mar 21, 2020, 8:24 AM

#

did the server just have a rollback lol

tardy arch Mar 21, 2020, 8:26 AM

#

Don't play atm @floral totem The servers have too many people going in

floral totem Mar 21, 2020, 8:26 AM

#

yeah i just scrolled up a bit, thanks ill keep that in mind

frank heron Mar 21, 2020, 8:32 AM

#

I keep getting network error for some reason. My internet is working fine and the other online games are working fine. Help pls.

zenith forge Mar 21, 2020, 8:33 AM

#

@frank heron #game-news

grand ibex Mar 21, 2020, 8:38 AM

#

Hello i plsy an svrora server and în 2 Days i waz colected same reward and all my progres în game waz reseted

#

Play*

flint flare Mar 21, 2020, 8:40 AM

#

/techsupport

pale pagodaBOT Mar 21, 2020, 8:40 AM

#

misty crow Mar 21, 2020, 8:40 AM

#

please contact them and tell them exactly what you lost

native saddle Mar 21, 2020, 8:41 AM

#

is the Avrora server down ? i got Network error

misty crow Mar 21, 2020, 8:41 AM

#

#game-news

native saddle Mar 21, 2020, 8:42 AM

#

oh... ty, that sucks 😐

grand ibex Mar 21, 2020, 8:46 AM

#

All my progres în game when i play pvp progres daili and stages

fair gust Mar 21, 2020, 8:46 AM

#

...and Avrora is the only one down. Sad.

left carbon Mar 21, 2020, 8:46 AM

#

Hmm question. So every time you log in, you get rerolled. Does that mean if I've been doing it multiple times, I've lost a lot of progress?

#

But I'm not making it past the loading screen btw.

#

AHH.

tardy arch Mar 21, 2020, 8:50 AM

#

stop playing for now

verbal adder Mar 21, 2020, 8:52 AM

#

Yeah, can confirm. Avrora is dead.

#

Can't login either.

sinful yoke Mar 21, 2020, 8:53 AM

#

#game-news

grand ibex Mar 21, 2020, 8:53 AM

#

Hiw i ca-n see my id whidout GO în game because i cant

#

Hiw?

#

How

sinful yoke Mar 21, 2020, 8:54 AM

#

if you cant access it, tell them, its not necessary as long as you have your username and server

grand ibex Mar 21, 2020, 8:54 AM

#

În tiched waz id section

lime shell Mar 21, 2020, 8:55 AM

#

📎 Screenshot_2020-03-21-15-54-14-571_com.YoStarEN.AzurLane.jpg

grand ibex Mar 21, 2020, 8:55 AM

#

I wil wait for server run again

#

Same here

#

📎 Screenshot_20200321_105711_com.YoStarEN.AzurLane.jpg

#

Work for i see

stiff plover Mar 21, 2020, 8:58 AM

#

📎 Screenshot_20200321-165710.jpg

sinful yoke Mar 21, 2020, 8:58 AM

#

#game-news SandyWink

normal bloom Mar 21, 2020, 8:58 AM

#

Imagine the next phase of the event on Mar 25. Server will be brutal lol

flat rapids Mar 21, 2020, 8:59 AM

#

https://tenor.com/view/umm-confused-wtf-blinking-okay-gif-7513882

Tenor

limpid drum Mar 21, 2020, 8:59 AM

#

lol Im not finishing my ryuujo and sofmap grind in time am I? lol

flat rapids Mar 21, 2020, 8:59 AM

#

Apologems?

noble basalt Mar 21, 2020, 9:00 AM

#

I actually managed to log in, then got infinite load on monthly reward screen then got booted out

sinful yoke Mar 21, 2020, 9:00 AM

#

#game-news

normal bloom Mar 21, 2020, 9:00 AM

#

@limpid drum No worries me too

terse breach Mar 21, 2020, 9:00 AM

#

hope they extend those, im 8k away from 22k in sofmap event

sinful yoke Mar 21, 2020, 9:00 AM

#

please try logging in in a few minutes or later in the day

muted atlas Mar 21, 2020, 9:00 AM

#

It's been 1 hours

sinful yoke Mar 21, 2020, 9:01 AM

#

noble basalt Mar 21, 2020, 9:01 AM

#

well, RIP to the long commissions

sinful yoke Mar 21, 2020, 9:01 AM

#

please keep in touch with #game-news for updates on avrora’s server patches

native saddle Mar 21, 2020, 9:01 AM

#

for me it was 3-4 hr the connection is the same, can they do a quick fix don't know

normal bloom Mar 21, 2020, 9:02 AM

#

@muted atlas Been like that since the patch and event. I end up playing evening from my country time, because of that i end up lacking sleep trying to catch up the event

sinful yoke Mar 21, 2020, 9:02 AM

#

and also please keep comments to a minimum here SandyWink the issue is known please give avrora some time

flint silo Mar 21, 2020, 9:04 AM

#

Hello server broken

sinful yoke Mar 21, 2020, 9:04 AM

#

#game-news

flint silo Mar 21, 2020, 9:04 AM

#

Avrora please

lusty rose Mar 21, 2020, 9:05 AM

#

@flint silo backread plz before you reply

#

Huh?

#

Wdym reported?

terse breach Mar 21, 2020, 9:05 AM

#

i actually feel bad for the mods here, having to repeat their replies, gambatte

misty crow Mar 21, 2020, 9:06 AM

#

~~kawa not a mod tho~~ but thanks LeanderXD

lusty rose Mar 21, 2020, 9:06 AM

#

i wish the staff doesnt overwork themselves

limpid drum Mar 21, 2020, 9:06 AM

#

Either way GL to the discord folks. especially since staff is away for the weekend (right?)

sinful yoke Mar 21, 2020, 9:06 AM

#

yes

warm pagoda Mar 21, 2020, 9:07 AM

#

Lol I thought my Internet was slow.

lusty rose Mar 21, 2020, 9:07 AM

#

same

warm pagoda Mar 21, 2020, 9:07 AM

#

Good thing it wasn't serious

iron salmon Mar 21, 2020, 9:08 AM

#

Network service connection error. Cant get into the game.

sinful yoke Mar 21, 2020, 9:08 AM

#

lets keep comments to a minimum please SandyWink so we create less traffic in this channel for an issue already known

#

please check with #game-news for updates regarding avrora issue

golden creek Mar 21, 2020, 9:16 AM

#

the problem is actually started from ytd... so the issue become big is natural... because no one concern... and just reply *play under good internet.. zz

sinful yoke Mar 21, 2020, 9:16 AM

#

its server overload and instability

golden creek Mar 21, 2020, 9:17 AM

#

ya i mean yesterday should try to take more concern about this issue... but not now... sorry for any incovenience... ZkkBore

merry summit Mar 21, 2020, 9:18 AM

#

Are there any plans to extend events for Avrora?

sinful yoke Mar 21, 2020, 9:19 AM

#

unknown

#

we know just as much as you do

spice heath Mar 21, 2020, 9:23 AM

#

anyone else getting stuttering on the map? in actual gameplay the game runs really smooth, but the map is really stuttery.

proper marlin Mar 21, 2020, 9:23 AM

#

So what to do now

#

I m playin no a time that everyone else is sleeping but i still cant login

flat rapids Mar 21, 2020, 9:24 AM

#

TaihouCreep

sinful yoke Mar 21, 2020, 9:24 AM

#

@spice heath if you have a retrofit ship in your fleet it will cause lag, its a known bug

#

@proper marlin you wait like everyone else having issues for a better time to log in

spice heath Mar 21, 2020, 9:24 AM

#

oh ok, my whole vanguard is retro'd. Thanks!

proper marlin Mar 21, 2020, 9:26 AM

#

@sinful yokebut the gm said itz server traffic not other issues, so what's goin on now

sinful yoke Mar 21, 2020, 9:26 AM

#

same thing is going on

misty crow Mar 21, 2020, 9:26 AM

#

Because it's not that everyone else is sleeping

#

in fact it's one of the most active times MutsukiStare

viscid hazel Mar 21, 2020, 9:27 AM

#

Wish they would temporarily pin stuff in here to say what's actually going on. maybe we only had a temporal fix yesterday and the issue in concern to the event rerun hasnt been resolved?

sinful yoke Mar 21, 2020, 9:28 AM

#

we can but people wont read it

misty crow Mar 21, 2020, 9:28 AM

#

Thing is, we don't know what is going on in the first place

#

Or rather don't have the full picture

sinful yoke Mar 21, 2020, 9:28 AM

#

we will still be stuck repeating ourselves and being unable to answer everyones’ questions because we dont know it ourselves

verbal adder Mar 21, 2020, 9:28 AM

#

Whatever you do - if you manage to log in, don't try to play actively. That WILL get you booted. Managing the base seems fine, as it requires considerably less packets being sent back and forth.

#

So at least we can manage missions

viscid hazel Mar 21, 2020, 9:29 AM

#

Either way, for most of us Dailies have to wait until afternoon CatLaundry

proper marlin Mar 21, 2020, 9:30 AM

#

@verbal adder how about u guys logout after managing mission so we can go in to manage ours?

verbal adder Mar 21, 2020, 9:30 AM

#

that won't do anything

proper marlin Mar 21, 2020, 9:30 AM

#

Awwww

verbal adder Mar 21, 2020, 9:30 AM

#

The problem is, there's too many people trying to log in at the moment

#

And server in general can't handle the current load

proper marlin Mar 21, 2020, 9:31 AM

#

I got no oil n money but depending on missions but now i cant even login

verbal adder Mar 21, 2020, 9:31 AM

#

Either wait or keep trying, but don't do it repeatedly

digital quest Mar 21, 2020, 9:31 AM

#

But why it happened now, not before??

verbal adder Mar 21, 2020, 9:31 AM

#

Doing logins repeatedly doesn't help and only increases load

sinful yoke Mar 21, 2020, 9:31 AM

#

it happened yesterday too

verbal adder Mar 21, 2020, 9:31 AM

#

Why? Weekend

#

Active hours in the far east

sinful yoke Mar 21, 2020, 9:32 AM

#

we dont exactly know why PortDoll

digital quest Mar 21, 2020, 9:32 AM

#

I mean why niy heppend before update

sinful yoke Mar 21, 2020, 9:32 AM

#

people try to log in after maint

proper marlin Mar 21, 2020, 9:32 AM

#

Covid-19?

umbral summit Mar 21, 2020, 9:32 AM

#

the server hamsters are overworked it seems

sinful yoke Mar 21, 2020, 9:32 AM

#

too many people

verbal adder Mar 21, 2020, 9:32 AM

#

The general news now is that connections between far eastern and western servers is very poor

rugged gust Mar 21, 2020, 9:32 AM

#

2,5 hours -_-

viscid hazel Mar 21, 2020, 9:32 AM

#

Maybe coronavirus and many people giving the game a chance while in quarantine, especially with fgo getting restrictions

verbal adder Mar 21, 2020, 9:32 AM

#

Due to the amount of people atm using the net

sinful yoke Mar 21, 2020, 9:32 AM

#

please refrain from unnecessary comments

#

the bug is known we dont need further traffic in here

#

this channel isn’t for discussion about the issue

verbal adder Mar 21, 2020, 9:33 AM

#

@viscid hazel Nah, it's just greatly increased traffic in around far eastern data centers, nothing more, nothing less.

sinful yoke Mar 21, 2020, 9:34 AM

#

if you need updates please keep in touch with #game-news and users in other channels like #al-general

verbal adder Mar 21, 2020, 9:35 AM

#

You know #al-general is generally unusable MutsukiHyperStare

sinful yoke Mar 21, 2020, 9:35 AM

#

EntyHeh not my prob

warm frigate Mar 21, 2020, 9:43 AM

#

/techsupport

pale pagodaBOT Mar 21, 2020, 9:43 AM

#

verbal adder Mar 21, 2020, 9:48 AM

#

ONE MORE NOTE - If you're from Europe, DON'T try to do exercises. They seem to be highly unstable atm and WILL boot you off the game on every single attempt. Doing normal maps seems fine now.

#

I did repeated testing just to try it out and can confirm.

late maple Mar 21, 2020, 9:53 AM

#

Hello I try to login to game almost 1 hour and after I restart the game I got that information

📎 len.png

misty crow Mar 21, 2020, 9:53 AM

#

#game-news

late maple Mar 21, 2020, 9:54 AM

#

I see

fierce lava Mar 21, 2020, 9:54 AM

#

My email account was hacked by someone else, so I hope I can replace it with my new email

I hope it can be acted on as soon as possible, thank you

misty crow Mar 21, 2020, 9:54 AM

#

/techsupport

pale pagodaBOT Mar 21, 2020, 9:54 AM

#

misty crow Mar 21, 2020, 9:54 AM

#

please contact them @fierce lava ^

late maple Mar 21, 2020, 9:55 AM

#

okey then I will wait the next update have a nice day

fierce lava Mar 21, 2020, 9:56 AM

#

Okey

#

i try

#

My google email account was hacked

midnight kindle Mar 21, 2020, 10:00 AM

#

People with google email hacked

fierce lava Mar 21, 2020, 10:00 AM

#

Not email Facebook or twitter

midnight kindle Mar 21, 2020, 10:00 AM

#

do you guys enable random authicator?

fierce lava Mar 21, 2020, 10:00 AM

#

@midnight kindle yes

sinful yoke Mar 21, 2020, 10:00 AM

#

contact customer support to have them remove your yostar bind so the hacker cannot access your azur lane

#

/techsupport

pale pagodaBOT Mar 21, 2020, 10:00 AM

#

sinful yoke Mar 21, 2020, 10:01 AM

#

AmazonPoint contact info above

midnight kindle Mar 21, 2020, 10:01 AM

#

How the hell did they hack through that O.o?

fierce lava Mar 21, 2020, 10:01 AM

#

@sinful yoke i try

solid jetty Mar 21, 2020, 10:02 AM

#

Hey, avrora is still getting connection issues right ?

midnight kindle Mar 21, 2020, 10:02 AM

#

Yes

solid jetty Mar 21, 2020, 10:02 AM

#

:'(

#

Thx

gentle orchid Mar 21, 2020, 10:04 AM

#

So whole avrora has issues I see YorkBruh

midnight kindle Mar 21, 2020, 10:04 AM

#

I try every like 10 minutes

#

still none

sinful yoke Mar 21, 2020, 10:04 AM

#

yes it does

carmine hedge Mar 21, 2020, 10:04 AM

#

Uzukiiiii

gentle orchid Mar 21, 2020, 10:05 AM

#

Rollback incoming? DunktsukiStare

carmine hedge Mar 21, 2020, 10:05 AM

#

SandyCry

#

MutsukiCurse

wicked onyx Mar 21, 2020, 10:05 AM

#

There was no rollback y-day (I think), so I don't think it'll be now

sinful yoke Mar 21, 2020, 10:05 AM

#

please refrain from unnecessary comments SandyWink @carmine hedge

#

@gentle orchid rollback is only an individual problem, it is not for everyone

gentle orchid Mar 21, 2020, 10:06 AM

#

@sinful yoke was joking about the rollback that happened before 🤔

#

A lot had rollback tho

#

Welp, looks like I'm locked outside for now YorkBruh

eager palm Mar 21, 2020, 10:08 AM

#

looks like i'm not the only 1 that cant log in

gentle orchid Mar 21, 2020, 10:08 AM

#

Nah fam there's probably whole avrora

hardy wharf Mar 21, 2020, 10:08 AM

#

I’ve been waiting for 3 hours LongCryland

sinful yoke Mar 21, 2020, 10:08 AM

#

#game-news

#

please keep additional comments to a minimum

#

this channel doesnt need high traffic as well SandyWink

midnight kindle Mar 21, 2020, 10:09 AM

#

Its an influx of people logging in due to virus I believe, so just wait every 5 mins inbetween login to try

lusty rose Mar 21, 2020, 10:09 AM

#

@sinful yoke need slowdown for this channel

sinful yoke Mar 21, 2020, 10:09 AM

#

just need people to stop adding unnecessary comments

misty crow Mar 21, 2020, 10:09 AM

#

We're hoping it doesn;t come to that

gentle orchid Mar 21, 2020, 10:09 AM

#

Wonder why avrora still has connection issues, I mean they incresed the server capacity right? @sinful yoke

misty crow Mar 21, 2020, 10:09 AM

#

That's besides the point

#

We know that it's likely server traffic related

#

But that's all

#

There could be other factors at play we are unaware of

gentle orchid Mar 21, 2020, 10:10 AM

#

Somehow I find it weird that's only Avrora YorkBruh

tawdry arrow Mar 21, 2020, 10:10 AM

#

Im so bored not being able to login to avrora :(

sinful yoke Mar 21, 2020, 10:11 AM

#

please keep comments to a minimum SandyWink

vivid dirge Mar 21, 2020, 10:16 AM

#

Hello, I am having problems connecting to the Avrora server, but if I can connect to the other servers

sinful yoke Mar 21, 2020, 10:17 AM

#

please check #game-news

muted atlas Mar 21, 2020, 10:25 AM

#

Is it just only avrora have that issue?

sinful yoke Mar 21, 2020, 10:25 AM

#

all that is reported yes

scenic lava Mar 21, 2020, 10:26 AM

#

I scared to play the game. yesterday I got rollbacks 4 times and today I log in to the game roll backs again and losing my event point

sinful yoke Mar 21, 2020, 10:26 AM

#

contact customer support regarding your data loss and consistent rollbacks

#

/techsupport

pale pagodaBOT Mar 21, 2020, 10:26 AM

#

primal warren Mar 21, 2020, 10:27 AM

#

Still can't login ....how long until fix? @sinful yoke

misty crow Mar 21, 2020, 10:27 AM

#

We don't know

open token Mar 21, 2020, 10:29 AM

#

@scenic lava same to me

sinful yoke Mar 21, 2020, 10:30 AM

#

please contact customer support as well

digital quest Mar 21, 2020, 10:30 AM

#

still no official announcement about this prob??

misty crow Mar 21, 2020, 10:31 AM

#

Devs are away cos it's the weekend and also cos of the virus

scenic lava Mar 21, 2020, 10:31 AM

#

@sinful yoke I sent an email already about the problem rollback and now I wait for customer support to fix it. I think if I play the game now. When I come back. I get the rollback again. I’m so tired 😩

misty crow Mar 21, 2020, 10:31 AM

#

So the response will be slower on their end too

terse breach Mar 21, 2020, 10:40 AM

#

so basically all of avrora cant play until this issue ie fixed?

outer herald Mar 21, 2020, 10:41 AM

#

#game-news sir

misty crow Mar 21, 2020, 10:41 AM

#

there are some players still able to access avrora actually

#

though most are kicked out if they attempt an exercise or a map

outer herald Mar 21, 2020, 10:41 AM

#

It's most likely due to the date change that the server is overwhelmed

scenic lava Mar 21, 2020, 10:42 AM

#

I’m seriously losing points event. And I can’t receive the skin “Akashi Sofmap”, new frame ”proof of solidarity, decorate furniture. I got it but the rollback again and again.

terse breach Mar 21, 2020, 10:42 AM

#

so you can get in but cant do anything?

scenic lava Mar 21, 2020, 10:43 AM

#

And 4 days to expire events 😩

rain elbow Mar 21, 2020, 10:43 AM

#

I think I should stop the event, so many events followed the Eng server

restive jacinth Mar 21, 2020, 10:43 AM

#

Hopefully they'll fix it sooner than later, since they are aware of these issues

misty crow Mar 21, 2020, 10:44 AM

#

/lockdown

pale pagodaBOT Mar 21, 2020, 10:44 AM

#

tech-support got locked down.

misty crow Mar 21, 2020, 10:48 AM

#

If you've experienced rollbacks, please contact them at https://yostar.helpshift.com/a/azur-lane/ or alternatively email them at al.cs@yo-star.com and tell them what you have lost from the rollbacks.

misty crow Mar 21, 2020, 3:37 PM

#

/lockdown

pale pagodaBOT Mar 21, 2020, 3:37 PM

#

tech-support lockdown got lifted.

crude bone Mar 21, 2020, 3:40 PM

#

yoo. I logged in the game earlier and finished my dailies, collected commision rewards and restocked my dorm. Then i logged in again just now and It came back from where it started

elder bramble Mar 21, 2020, 3:40 PM

#

bruh...

cobalt snow Mar 21, 2020, 3:40 PM

#

contact support for retrieving what you lost from rollbacks, as per above message.

spring grotto Mar 21, 2020, 3:41 PM

#

misty crow If you've experienced **rollbacks**, please contact them at <https://yostar.help...

#

Just gonna point people to the pinned message Sipzang

topaz garden Mar 21, 2020, 3:45 PM

#

How long does support usually take to get back? I assume they've got alot right now so probably a while

formal rune Mar 21, 2020, 3:45 PM

#

@iron jetty It's open now chief

cobalt snow Mar 21, 2020, 3:46 PM

#

somewhere around 5+ business days

iron jetty Mar 21, 2020, 3:46 PM

#

Thanks Varía

#

My problem is the game reset the data and Lost My account

#

I just want someone to tell me my id

#

that they look for me in friends in case my ID appears there

cobalt snow Mar 21, 2020, 3:49 PM

#

did you have your account bound beforehand, or no?

iron jetty Mar 21, 2020, 3:50 PM

#

Yep i have account but i forgot the ID and un My FB not appears

#

the account is this but nothing else

#

📎 VADERZ.png

#

Is in avrora server

cobalt snow Mar 21, 2020, 3:51 PM

#

are you logging in on the title screen to your bind method?

#

and when binding originally, did you bind in the settings screen of that particular account?

iron jetty Mar 21, 2020, 3:52 PM

#

cobalt snow Mar 21, 2020, 3:52 PM

#

If you previously bound your account, you should be logging in on the title screen to your bind method, as per the infographic in pins

iron jetty Mar 21, 2020, 3:52 PM

#

#

Only here but the Game reset all

cobalt snow Mar 21, 2020, 3:53 PM

#

Try logging into all the game servers to confirm your account status. if it begins the tutorial, restart the game and try a different server.

iron jetty Mar 21, 2020, 3:55 PM

#

#

How likely is it that I have lost my account? XD

cobalt snow Mar 21, 2020, 3:56 PM

#

and you tried every server? it's possible that you didn't set up a bind beforehand, in that case, which means you need to contact CS for recovery.

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/techsupport

pale pagodaBOT Mar 21, 2020, 3:56 PM

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iron jetty Mar 21, 2020, 3:57 PM

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cobalt snow Mar 21, 2020, 3:57 PM

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Contact support via the above for account recovery

iron jetty Mar 21, 2020, 4:06 PM

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Thanks bro i hope that my image can help me

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anyway thanks for the help

iron jetty Mar 21, 2020, 4:33 PM

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📎 Screenshot_20200321-102726.png

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Wait the sentence XD

cobalt snow Mar 21, 2020, 4:35 PM

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If you've provided all the info you should wait for an actual response, I believe that's an auto method. if any new info pops up or you don't receive a response though, send a reply to that email.

iron jetty Mar 21, 2020, 4:36 PM

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sometimes they don't respond or the bot fails XD

half hemlock Mar 21, 2020, 4:44 PM

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My ID has a problem, can't access the server.While also being rolled back 3 times. How do I use my Android 10?#tech-support

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📎 90558510_3613419842062573_8162235198839193600_n.png

iron jetty Mar 21, 2020, 4:48 PM

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Change server

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The Game restart my account now I contact the game support for recover my account

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And not respond XD

half hemlock Mar 21, 2020, 4:51 PM

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📎 2020-03-21-23-45-51.gif

iron jetty Mar 21, 2020, 4:52 PM

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Yep

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Watch Game news

warm frigate Mar 21, 2020, 5:00 PM

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@crude bonei got the same problem as you got. I have test so many times and everything was rollbacked.

neat wave Mar 21, 2020, 5:29 PM

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Hello there, i require some assistance please

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I have little problem with this, i don't know how to deal with it

📎 Screenshot_20200415_145931_com.png

grave tinsel Mar 21, 2020, 5:49 PM

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rollbacked too for me

grizzled ledge Mar 21, 2020, 5:50 PM

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I've had rollback happen and I lost a bunch of EXP that I grinded today, is that something that can get fixed if I contact the support? Didn't lose any drops or stuff like that.

sharp owl Mar 21, 2020, 5:51 PM

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📎 unknown.png

flint silo Mar 21, 2020, 5:56 PM

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@iron jetty your account is probably gone

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Shoulda binded

cobalt snow Mar 21, 2020, 5:58 PM

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@neat wave if you have your account bound, attempt a reinstall

neat wave Mar 21, 2020, 5:58 PM

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Reinstalling isn't working...

cobalt snow Mar 21, 2020, 5:59 PM

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double check that all files are deleted before trying a reinstall, and try to install on stable wifi. that error is usually bc of a file install error

iron jetty Mar 21, 2020, 5:59 PM

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My avrora Chepayeb

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YorkBruh

flint silo Mar 21, 2020, 5:59 PM

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Bind next time. Gg

cobalt snow Mar 21, 2020, 5:59 PM

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there's really no need to discuss that here, and there are cases where accounts can be recovered even if not bound.

neat wave Mar 21, 2020, 5:59 PM

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imma just install it on data

iron jetty Mar 21, 2020, 5:59 PM

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cobalt snow Mar 21, 2020, 6:00 PM

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by contacting support

iron jetty Mar 21, 2020, 6:00 PM

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But not respond XD

cobalt snow Mar 21, 2020, 6:00 PM

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that's because it's the weekend

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they aren't typically on during the weekend

iron jetty Mar 21, 2020, 6:01 PM

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F good bye loggin

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cobalt snow Mar 21, 2020, 6:04 PM

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yes, there are a few cases. Just sit tight for a response, though if they don't respond within a business week, make that followup that I mentioned.

iron jetty Mar 21, 2020, 6:07 PM

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what to keep bothering for an answer XD thanks again

graceful berry Mar 21, 2020, 6:19 PM

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I have loged on now and i lost all todays progress

flint silo Mar 21, 2020, 6:20 PM

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Did Avrora get a server roll back?

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How far back did it roll back

graceful berry Mar 21, 2020, 6:20 PM

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To before todays reset i think

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Ive lost evrything from today

flint silo Mar 21, 2020, 6:20 PM

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Right before today’s reset?

misty crow Mar 21, 2020, 6:20 PM

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The rollbacks are random unfortunately

flint silo Mar 21, 2020, 6:20 PM

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Oh no

wide hazel Mar 21, 2020, 6:21 PM

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also lost pretty all of today's progress

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hope they can get it stable again

misty crow Mar 21, 2020, 6:21 PM

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Some have been experiencing rollbacks for much longer so hard to say where it started

boreal nexus Mar 21, 2020, 6:23 PM

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for me its commission

misty crow Mar 21, 2020, 6:23 PM

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In some cases yes

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Problem is that it's rather inconsistent

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For some players it did, some it did not

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It's probably related to a specific time (not reset)

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So it's really up to "did you notice them get rollback"

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i'm not 100% sure in this particular
they have sent core data thru mail before during i believe the suruga event when the rewards listed for core data was less)

lament wasp Mar 21, 2020, 6:26 PM

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Oh means now avoura can’t login? (Haven’t tried login in yet)

misty crow Mar 21, 2020, 6:27 PM

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You should be able to log in but it may not be very stable

lament wasp Mar 21, 2020, 6:27 PM

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Ohh i see I see

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That’s good enough XD

misty crow Mar 21, 2020, 6:27 PM

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Or rather we can't confirm it's stability

lament wasp Mar 21, 2020, 6:27 PM

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Me Wan feed my dorm and sleep soon

graceful berry Mar 21, 2020, 6:27 PM

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I did recieve hazelwood in the morning and now when i logged on again

hardy wharf Mar 21, 2020, 6:27 PM

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Is it safe to play the game(avrora) now? I’m just hoping I don’t get rolled back again

misty crow Mar 21, 2020, 6:28 PM

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I apologise that I can't confirm if it's 100% safe to play with absolutely no risk

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There are many players who experienced rollbacks, as just as many who did not

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We aren't sure if there's any reason why some people are experiencing it and why they aren't experiencing it

graceful berry Mar 21, 2020, 6:30 PM

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Al ships that i gained are lost too

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Rip maya

misty crow Mar 21, 2020, 6:30 PM

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So we can't give a straight yes or no answer

cosmic falcon Mar 21, 2020, 6:34 PM

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yeah, i'm also here to report the same issue - I logged in around 1pm UK time about 5 hours ago - 13:20 screenshot when I originally got Hazelwood - ANd now i Just logged back in to put another research on and everything has been reset and I just got Hazelwood again

misty crow Mar 21, 2020, 6:34 PM

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No need to reply to the automated

cosmic falcon Mar 21, 2020, 6:35 PM

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i guess i'm just going to wait a few hours and then do akashi grind again

viscid viper Mar 21, 2020, 6:40 PM

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Network Error Sandy EssexCry

queen aurora Mar 21, 2020, 6:45 PM

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played from 8AM PST to 10AM PST and got rolled back all the progress. I got Junyou during that time, is there any way to get back the progress?

iron jetty Mar 21, 2020, 6:46 PM

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F bro wait for answers

graceful berry Mar 21, 2020, 6:47 PM

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Is there any possibility to get back our progress

iron jetty Mar 21, 2020, 6:48 PM

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@cobalt snow says that yes but send your case

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If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

Yostar Support

Azur Lane

Have a question? Search for answers

#

Here bro

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Nice shuten bro XD

graceful berry Mar 21, 2020, 6:50 PM

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Bro

viscid viper Mar 21, 2020, 6:55 PM

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How can I check if I had a rollback?
I did not build any ships this evening (only one in the morning), I simply farm points for the event and I did not monitor the progress. EssexCry

limpid drum Mar 21, 2020, 7:06 PM

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so Im guessing that even if Im able to log in that there is a big risk of rollback in Avrora rn?

soft tapir Mar 21, 2020, 7:06 PM

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https://twitter.com/AzurLane_EN/status/1241439167734673410

Azur Lane Official (@AzurLane_EN)

Server Avrora is now available to log in. Registration is currently unavailable on the server. If you have lost your new pulled or looted ships, we will send them after the next maintenance. We are deeply sorry for the inconvenience. Thank you for your patience and understand...

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Maybe it's fixed now?

boreal nexus Mar 21, 2020, 7:07 PM

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maybe

limpid drum Mar 21, 2020, 7:08 PM

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Hmmm yeah either way this is a pretty big setback for the ryuujo and sofmap grind for me...

cosmic falcon Mar 21, 2020, 7:23 PM

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@viscid viper

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Did you login again and suddenly get Hazelwood again?

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that's how I found out I had a rollback and lost 2k akashi points

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and all my commissions, tech room and research were completed when they shouldn't have been

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So I'm just not going to play today and take a break

viscid viper Mar 21, 2020, 7:26 PM

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cosmic falcon Mar 21, 2020, 7:26 PM

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look at your commissions / event points

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I know you said you didn't monitor progress but did you unlock anything from farming like 1k points or something??

viscid viper Mar 21, 2020, 7:28 PM

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This will not help, since I did not remember how many points there were before that, I thought that all problems with the server were resolved, so I just farm points for the event ...

viral adder Mar 21, 2020, 7:28 PM

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Why everything that I did today rolled back?

viscid hazel Mar 21, 2020, 7:29 PM

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When is this issue getting addressed? I feel like it's in since august 2019

📎 Screenshot_2020-03-21-20-27-56-853_com.YoStarEN.AzurLane.jpg

viral adder Mar 21, 2020, 7:29 PM

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Why all my day went to the trash can, wtf

grand ibex Mar 21, 2020, 7:31 PM

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Same here my all progres for yesterday and today lost

stone totem Mar 21, 2020, 7:34 PM

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+1

grand ibex Mar 21, 2020, 7:35 PM

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I lost all my program for event again

versed quail Mar 21, 2020, 7:36 PM

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How in keep getting roll back, i farm 2 damn hour strait my PR ship and got roll back

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Even lost compensation gems

grand ibex Mar 21, 2020, 7:37 PM

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Same and 2 Day pvp rank lost😩 😩

versed quail Mar 21, 2020, 7:37 PM

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Nice scam

graceful berry Mar 21, 2020, 7:39 PM

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I have lost my maya rip

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Esseh

grand ibex Mar 21, 2020, 7:39 PM

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u81punch

graceful berry Mar 21, 2020, 7:40 PM

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But i managed to get back my pvp rank

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Grafsip

spring grotto Mar 21, 2020, 7:40 PM

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Please read the pinned message

grand ibex Mar 21, 2020, 7:40 PM

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Today waz normal but a minut ago all my progres lost

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Because of virus dev Will come after weekend

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I GO play ark

worldly axle Mar 21, 2020, 8:10 PM

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Yo, anyone having the problem of their account keep on daily resetting

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Like you just got on

sinful yoke Mar 21, 2020, 8:10 PM

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check pins regarding constant reroll

worldly axle Mar 21, 2020, 8:10 PM

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But you actually had logged on a couple of times

spare belfry Mar 21, 2020, 8:12 PM

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I've bought gems during server issues (that was stupid) will they be refunded/given after maintenance too?

sinful yoke Mar 21, 2020, 8:13 PM

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if you didnt receive them but got charged please contact customer support for your missing gems SandyWink

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/techsupport

pale pagodaBOT Mar 21, 2020, 8:13 PM

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worldly axle Mar 21, 2020, 8:15 PM

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UniCry I can't find nothing on the reroll

sinful yoke Mar 21, 2020, 8:15 PM

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sorry I mean rollbacks, it is the first recent pin

worldly axle Mar 21, 2020, 8:30 PM

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Ok, got it. Now I just wait and hope it gets fixed.

iron jetty Mar 21, 2020, 8:30 PM

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Weeeeyy yeeeeeeees

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Atago is back @cobalt snow

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XD

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📎 Screenshot_20200321-140946.png 📎 Screenshot_20200321-140953.png

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Thanks @cobalt snow and yostar XD

graceful berry Mar 21, 2020, 8:54 PM

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i used the link and now i got a email from yostar should i reply to it

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or wait

sinful yoke Mar 21, 2020, 8:54 PM

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is it the instant bot response regarding specifying your issue?

graceful berry Mar 21, 2020, 8:55 PM

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i think it is i specifed my issue on the website

sinful yoke Mar 21, 2020, 8:55 PM

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oh the website ThinkZed that runs a bit differently, can you show me the response?

graceful berry Mar 21, 2020, 8:56 PM

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📎 unknown.png

sinful yoke Mar 21, 2020, 8:56 PM

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ah okay its the same bot response, you dont need to reply

graceful berry Mar 21, 2020, 8:56 PM

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okay so should i wait or what now

sinful yoke Mar 21, 2020, 8:56 PM

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a cs worker will address your email in due time

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wait SandyWink

graceful berry Mar 21, 2020, 8:56 PM

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okay thanks @sinful yoke

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SandyRunning

long willow Mar 21, 2020, 9:01 PM

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I don't if the devs are aware because they have not announced it but it looks like the Avrora server is back up

sinful yoke Mar 21, 2020, 9:01 PM

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it was never down in the first place

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it is just experiencing issues

long willow Mar 21, 2020, 9:02 PM

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There was log in issues this morning according to the tweet that was sent out, you did not need to answer like that

sinful yoke Mar 21, 2020, 9:03 PM

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yes but players have been able to login despite the issues, there was too much traffic on the server causing a lot of people to not be able to login

foggy warren Mar 21, 2020, 9:18 PM

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What is with the progress we made today? I farmed almost 500k exp for seattle beacause with the exp event ist's really easy but now all is lost...

jolly vault Mar 21, 2020, 9:18 PM

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Avora's been having rollback issues same for Sandy though seemingly on fewer cases

sinful yoke Mar 21, 2020, 9:19 PM

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if you have lost data please contact customer support and tell them specifically what you lost

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/techsupport