I'm confused. Do we have Amazon retrofit?
#tech-support
wraith oasis
analog dew
I don't think so
echo heath
We do not
echo heath
they patched it in in preparation but haven't unlocked it most likely
wraith oasis
Ok, got it. I thought I missed something.
misty oracle
did any1 else just lose connection to game? and cant get back on?
only happening on emulator right now mobile still works fine
hmmm VPN through emulator working
echo heath
game is fine
sullen kindle
Yo Yostar team, seeing you guys back to work now and maintenance is coming, i gotta say something:
Shanghai & China team, please take care of yourself when working. Especially during current situation. Good luck to you all, 加油!
devout crypt
I need some advice.
Due to some error with a transaction in a EN server, I tried to contact one of the Yostar staff members on Discord. So far, no response for hours. I assume this may have to do with the extended holiday in China.
So my question is...
Should I delete my DM to the staff I contacted and switch to email? Or should I wait for a couple more days?
devout crypt
@sinful yoke Thank you!
narrow iron
Was loading the tutorial stage
And when the loading finished
This was all I could see
hard axle
Guys who to dm for fail gem purchase but still got charge ?
sinful yoke
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
@hard axle 
molten plover
it's amazing people don't realize it's both Lunar New Year and coronavirus outbreak where the devs are at
delicate sequoia
I just logged after downloading the patch notes, I tried playing the game a bit but all of a sudden the sound just disappeared, I tried refreshing the game and checking the volume it was still mute
digital burrow
I got 7 stamps but forgot to collect Uranami is there any way she can be added to my account?
dry sequoia
Hello guys
I got this message, i clicked the gear icon to "repair" downloaded 600Mb then continue to appear this unkown error, anyone else have a similar issue??
olive void
how long this gonna take?
i also click the gear icon to data repair because i have build/speed/launch problem
spring grotto
Try restarting your emu and/or your network device to see if that works
carmine hedge
Is the background missing?
olive void
its just dark
bruh i already restarted my emu and re downloading the assets but this problem keeps hurting my eyes
hollow tide
What is that supposed to mean...I thought there was an option to retire or expand or sort ?
spring grotto
Most likely a desync that caused the dock number to be read incorrectly which in turn caused the pop up to not come up. A restart of the app should ideally fix it
carmine hedge
I need help with getting my account back
misty crow
did you bind your account?
carmine hedge
Yes with my gmail and Twitter
carmine hedge
Yes but the thing is I don’t remember what sever I was on
misty crow
try all of them
carmine hedge
I have Receipts
carmine hedge
Alright thanks
simple bone
Hello, I'm suddenly getting this error message and I can't load the game. I had updated already, including voice and L2D data, and logged in without issue a few hours ago
simple bone
Well, ended up having to reinstall
echo heath
hash file errors tend to come from unstable connections while downloading something an a file gets problematic
Generally repair / re-install is the solution
narrow iron
Keep getting black screens after loading a level
I heard from other games that this could be due to network oscillations?
echo heath
sounds like a hardware or installation issue
or your network connection is poor / unstable
carmine hedge
Quick question: I sent a mail to Azur Lane's customer support, but got a mail back asking to explain my problem. So I sent the same text as answer to that mail. Was that correct?
echo heath
it's just a bot message, wait for a person to respond
carmine hedge
Okay, thank you.
drifting cypress
I would like to request assistance in how to redeem the Belfast serena steel skin from the volume 2 blue ray CD key? Where do I go to do so thank you
spring grotto
@drifting cypress https://gift.azurlane.jp/
drifting cypress
Tyvm for ur assistance
crisp rover
can I get some help? yesterday I had a certain ammount of event points, but today I lost them for some reason
I have screencaps too
misty crow
Restart the game
winter kayak
Okay Fixed
tepid crag
Uh does anyone know if taihou is coming back. I’m fairly new to the game and I accidentally wasted gems on her new skin
crisp rover
@tepid crag she probably will, shes permanent in jp
I asked earlier, figured I'd ask again, this is a screenshot of my points from yesterday
this is today
any way I can fix this?
crisp rover
I have yes, it happened after I restarted in the first place I think
well, to be more accurate, after maint
spring grotto
Hm...honestly can't say, sorry. I can only suggest contacting customer support to see if they can tell you anything from the backend
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
crisp rover
Thank you very much
its not a huge issue but it'd be nice to find out
digital burrow
I got 7 stamps but forgot to collect Uranami is there any way she can be added to my account?
spring grotto
I not too sure, but I would imagine no. But it can't help to try to contact customer support to see their official response. But I would prepare for the worst tbh
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
narrow iron
@echo heath my internet fluctuates quite a lot, but this is the first game that reacts to this is such an awful way. Looks like I'll have to uninstall this game then.
echo heath
Yeah, it requires a fairly stable connection since it checks with the servers for every movement / action basically
echo heath
Strange, couldn't say why, could be anything really.
narrow iron
Well, it's getting pretty annoying tbh, and if it really is because of my internet, then I guess I can't play this game
median needle
@narrow iron it goes black at the loading screen for the same reason. (probably saving data to the server, could be wrong though.) i'd recommend playing with wifi if you're able to. or on an emulator.
olive token
Going from one tile to the next, there is a slight lag (only during sorties)
median needle
iirc it's an issue with retrofit ships. if one is the flagship there's some lag when you move on the map.
vivid sedge
rancid cipher
https://i.imgur.com/vg4uu9B.jpg getting this every 1-2 minutes. started today. halp. 
echo heath
Update your google play or app store and log out of it and back in
finite sable
Hey Guys, I need help.
Two days ago i wanted to play azur lane but the game got stuck on the loading screen and wouldn't load any further. At some point the blue bar reached the end but then the screen just got frozen.
Yesterday, i tried to access the game once more but this time the screen stayed black after the appearance of the logos. No loading screen, no nothing.
Does anyone know how to fix this?
Thank you
echo heath
What device are you using and have you tried:
- Restarting your phone entirely?
- Changing your connection type (wifi / vpn / network)
- Reinstalling
finite sable
I'm using an android
I have tried changing my connection type but i haven't tried reinstalling neither my phone nor the game itself
I'll try that out, thanks
*i mean, restarting my phone and reinstalling the game
sinful yoke
try vpn too
narrow iron
@median needle I am playing with wifi
paper igloo
is there an update on when the lag when changing ships will be fixed?
sinful yoke
no
runic yarrow
The game lag on normal and hard maps, how can I solve it?
ancient raptor
Good news I got my old account back and it’s on my twitter account
I just hope the new one I made on my Facebook account still there
Old account was Washington
Not sandy
fierce tulip
Hello, I am needing some help with the Training Missions Tab. It continues to say "System Error: 30: Not Enough Targets" and does not allow me to complete them. I have tried restarting the game and uninstalling and reinstalling it as well. I have had this issue probably the entire time since it shows no progress on the Easy missions, I just never realized it till now.
spring grotto
It is a known issue for some players. We have an open report about it right now for players that are suffering from it. If you will provide your UID, I can get it added to the ongoing report as we don't have any solid workaround that we know of yet
fierce tulip
Ah got it. Sure thing! My UID is 134611895. Thanks for the help and have a great day/night!
spring grotto
No problem at all 
fickle belfry
Errm how do I transfer my data to a diff device, I got my current data binded but I still can’t get it to my other device
fickle belfry
Ohh so it needs yostar bind huh
echo heath
No
Fb, twitter, or yostar all work
Follow the image guide to get into your account on the new device
rotund bough
if I bind my account, is it only bind from one server or on all servers (I play on sandy and avrora)
cobalt snow
on all servers
rotund bough
Ok, thank you
hazy pier
I LB ibuki from 115 to 119 and didnt notice i have her still in battle, when i went to attack section i immidietly retreated but ibuki changed back to 115
oh i rr game and it fixed
nvm im glad
tribal ivy
Hey i have a question about my account that i lost is there any posibilty that i can some how recover it ?i did bind it to facebook but i dont have that account anymore
misty crow
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
@tribal ivy please contact them as per the above message ^
tribal ivy
ok thank you very much 😄
echo heath
@eager harbor
follow steps 4 and 5 if you've already bound your account
If you've logged into every server and gotten the tutorial
You're either logging in with an incorrect account or didn't bind
we can find out for you here if you happen to have your UID
eager harbor
UID?
echo heath
it's a string of numbers that identify your account.
They're on the secretary / account info page
eager harbor
now I need to redo the tutorial... 
sinful yoke
did you read step 5?
echo heath
You don't have to redo any tutorial
eager harbor
i can't acess the step 2/3 screen without actually playing
im certain i binded the twitter account
echo heath
That's for binding your account
I told you to follow steps 4 and 5 if you bound the account
echo heath
That has nothing to do with this
eager harbor
and enter it again
i cant enter my twitter info now
the options to re-bind aren't here
echo heath
I mean, if you think that you've entered an incorrect an account I guess
Listen, you have to have access to your account to bind it
if you can't get to your old account
then you can't bind it
eager harbor
that's what i fear rn
echo heath
Going through the tutorial on a new account isn't going to do anything for you
eager harbor
however i might've entered the wrong login details
echo heath
Do you have any screenshots of your UID from the account?
eager harbor
don't think so :/
echo heath
Feel free to try entering different accounts but if you can't reach it
/techsupport you'll have to contact customer support
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
echo heath
and tell them any identifying information about the account to help them find it for you
eager harbor
alright tysm
prime helm
so I recently got javelin and I tried to use her in a commission, but I get invalid input errors.
Also I wanted to enhance her but then I get system error 4010: Shipgirl unavailable.
I only get error when I try stuff with her
echo heath
try restarting
prime helm
worked thx
hoary terrace
hey i was directed here cause i was wondering about getting my old account back, it was deleted in an update
plz help i need my big mamie
hoary terrace
... i didnt bind it
i already emailed yostar and got an email back asking for prchase history and such
sinful yoke
then please wait for their response regarding the reply you (should have)gave them
merry spruce
How do I get my account back???
My Azur Lane is lost in my Facebook account
since my facebook account is suspended
cobalt snow
if your facebook was your only bind and you can't recover your account or FB by any other means, contact support
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
carmine hedge
How do I get my account back? My old phone died and I didn't link my account
cobalt snow
refer to the above, and they should do their best to get it back to you with the info you have on hand. but they're also away due to CN issues, so it's going to take quite a while (considering they'll have a backlog from being away)
carmine hedge
@merry spruce Do you have friends who play AL?
merry spruce
Yes
carmine hedge
@merry spruce @merry spruce they can see your UID
Ask them
@cobalt snow Oh i see, thanks man
cobalt snow
if you don't remember your UID, make sure the rest of your info is accurate and they should be able to work with you, but see if you have old screenshots or friends that you know for the UID
spring grotto
That's your username. So if you have your username and server, that's a good start if you don't happen to have your UID. That should be enough for them to locate your account
Just put your username for now then
Also ye ^
Might wanna delete that just to play it safe
merry spruce
how long does it take to find my account???
misty crow
As a result of the recent outbreak in China
There's a backlog of issues
So it may take quite a while
knotty hollow
Hello sorry to trouble you but i don't understand what im supposed to do after contacting the support email
median needle
you wait for them to respond. just ignore the automated reply you'll get.
hybrid bane
How do i unbind my yostar acc from azure lane?
knotty hollow
Ok thanks
median needle
you can't by yourself. you need to email support and they can unbind it for you.
hybrid bane
Can you give me that link?
median needle
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
flint stratus
Is it real?
median needle
no. it's a known bug. sadly
cinder yarrow
wraith spire
Has you check if you are in the wrong server? @solemn mason
Cuz diffirent server = diffirent account
Even if its the same account
solemn mason
Is been over a year since I placed the game, so I can't remember which server it was
solemn mason
I had to make a new one, then I thought I could recover the old account that way, no it's only marked for the new account
solemn mason
Only sandy is marked, for the new account
wraith spire
Then im not sure whats wrong, are you sure the previous account got binded to twitter, yostar or anything?
solemn mason
To be honest I remember, I thought it was attached to my Google account
I can't remember
spring grotto
Well the game doesn't bind to Google. Only to Twitter, Yostar, or FB 
Do you happen to have your UID from the account? It's a long string of letters that would've been in your profile
solemn mason
What's uid?
It's been a year since I been on the account, so no I don't have the uid, all I know that the account is called AlfaTango97
spring grotto
Unfortunately if you don't have your UID and you're not sure if you bound it to any of the available options, you'll need to contact customer support regarding it so that they can help you recover the account
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
echo heath
@still phoenix refer to the post directly above this one to recover an account you haven't bound
still phoenix
thank you so much!
carmine hedge
So what do if I have lost my account but filed in a issue with yostar?
I don’t wanna be a pain in the ass but kinda want my account back
@ember portal I require your help
misty crow
@carmine hedge you have to wait patiently
Staff have been away due to the viral outbreak and hence there will be a backlog
Pinging them will not help your situation
carmine hedge
Sorry just wanted a response
carmine hedge
I apologize
warm crown
hello i wanna to ask, why i can't login with my Twitter? what should i do to fix this?
spring grotto
Hm...this does happen every now and again. Unfortunately afaik, we don't have a solidsolution for it. I'd say try restarting your device, clearing the game cache, downloading the Twitter app if you don't have it and log into it first, or as a last resort try another fresh install
sly roost
This popped up, even though I didn't logged in on another device...
cobalt snow
That can also occur due to slight connection issues
hollow elbow
Is there a solution for the stutter on android since 60fps is introduced? Also any solution for the stutter every 1 step on map movement that appeared since last 2 patches?
cobalt snow
try removing retrofit ships (finished or not) from the fleets, some people have reported that fixes it
hollow elbow
Does that work for my 1st question?
Also, if that's the solution for the 2nd question, then i assume the stutter is a feature of the game now? Any reason as to why they can't fix it, much like the first stutter problem?
cobalt snow
I don't think anyone's reported general issues since 60fps has been introduced, just the latter.
hollow elbow
So no one else reported any stutters on menus and gameplay fights for the last year? To be specific for the fights, i always experience everything stopping for 1 second then my ships immediately get catapulted to the direction i'm pressing almost like teleported
And it happens on every fight
cobalt snow
I don't believe there have been general reports, at least, so it's possibly a device issue.
alternatively a latency/connection issue.
hollow elbow
Any solution to not have any stutter or lag at all? My connection is fine
cobalt snow
I'd try seeing how it works on alternative devices/connections.
hollow elbow
What's the required hardware to run the game?
cobalt snow
I forget the specifics, but one was at least 2 gb of ram, or so IIRC.
You can try emulators as well and see how it goes.
sacred cloak
So ehh, can i unbind my azur lane? My facebook got blocked for some reason so i cant unbind them
hoary terrace
if i have accounts on different servers can they be combined?
spring grotto
They cannot, sorry to say
hoary terrace
F, so its my level 53 account with no event ships or my level 43 with my favorite ship but just not all as high level ships
hard choice
lucid plinth
Quick and hopefully silly Q tho a quick google didn't find me a conclusive answer either - Azur Lane and Android 10, safe combo? (having finally had my phone offer it to update to)
obtuse cloak
server down??
carmine hedge
So what happens if I can’t recover my UID but mainly everything else
cobalt snow
Do your best with the info you have.
hasty flume
my game keeps crashing whenever i fight boss
rose epoch
I’m trying to launch the ship but it just says this
I can’t speed up the other one either
echo heath
restart
echo heath
Well I doubt you need to reinstall. My guess is you're just really de-syncd. Restart the whole phone and I'd imagine you'll be fine.
carmine hedge
So do I do anything If I had already told as much information to yostar about how to get my account back do I just wait?
echo heath
You need to wait for someone to respond to you, yes
coarse moat
Whenever I click on Glasgow my game initially crashes but then it’s fine after the second reboot, whenever I try and play a voiceline from her it crashes; any solutions to this
echo heath
try repairing your files on the login page
it's going to initiate a large download just so you know
coarse moat
I think it worked but is there no voice actor for Glasgow?
echo heath
She has one. You have to download the audio
coarse moat
But I already have the audio up to date
echo heath
after you repaired you updated the audio?
coarse moat
Before I repaired the audio
echo heath
make sure it's up to date now
echo heath
have you restarted the game after updating your audio?
echo heath
do you have your voice volume on as well as your phone volume?
echo heath
Not sure what to say then. All those steps should get you a voice.
coarse moat
Do you think that uninstalling and reinstalling may work?
echo heath
maybe? Shouldn't be necessary but I can't say at this point
jolly ridge
The game went from "low" to "high" in the chance of encounter, there is no "medium", what could it be?
craggy hemlock
true dust
@craggy hemlock i had that happen to me, it was Google doing a security lock on your Google Pay, call them to reset it
if you are using an emulator to make purchase don't, I believe that's what triggers it
empty ginkgo
Hello, I'm trying to rebind my account to my new email and I can't seem to find the unbind option. Any ideas? Thanks.
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
empty ginkgo
Okay, I'll go through them then. Thanks
high raptor
having connection problems, endless loading, error 100404, anyone else or just me?
sly flame
Same, only that it tells me that it's unable to retrieve latest version info after continuously trying.
high raptor
guess we can only wait, what region are you, i am in EU
sly flame
Mex central
soft marlin
@sly flame español?
soft marlin
LOL ok entiendo mas o menos el ingles
soft marlin
i have a problem, its my first time trying to play the game
wey
no mmes
the problem is, once I am on the home screen, I log in correctly, I give it again, the loading screen appears and black screen
I already saw the requirements of the game and I comply with everyone, in advance thank you for the help to all who can tell me how to fix it
it's my first time trying to play the game
sinful yoke
try a different connection such as data to wifi or try a vpn
fresh gorge
Stuck
finite breach
That is most likely a connection issue, try to switch your connection
fresh gorge
I use wifi so do i have to use mobile data?
finite breach
Might also be caused by an unstable wifi connection, try data I would say
finite breach
That your connection isn’t good enough (could also be only temporary)
fresh gorge
I hope its temporary
crystal copper
i got Leipzig from the collection but its not in my dock i need help pls
spring grotto
I answered over in #bug-reports and please only post in one channel 
forest marsh
anyone using Nox Player and just randomly quitting?
should I switch over to Bluestacks or something else?
prime helm
guys every time I restart the game, I get notifications I can't turn off apparently, like old patch notes or what happens if I turn on auto in fights.
I check the box that I got it but it doesn't help
echo heath
that's just how the game is
leaden oriole
Question regarding the Redeem Gift website - https://gift.azurlane.jp/serialcode_detail.html?langType=0. I've selected the correct region, Server and have also Entered the UID that appears on my client's starting screen where select the server is available. But when i input my UID into the website. a message "The UID does not exist on the chosen server" comes up.
echo heath
The UID on the start screen? Your UID is a string of numbers that can be found after tapping your secretary portrait in the upper left hand portion of your landing screen.
leaden oriole
Ah, of course there it is... I forgot it as there... i was looking there instead
uneven breach
A friend of mine's phone broke and didnt bind her account to anything. Is there any way to get her account back? I have her on my friends list if that can help in any way
sinful yoke
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
uneven breach
Thanks
sinful yoke
please have them contact customer support and provide uid, username, server if possible
delicate grail
It won't let me unbind my twitter from my account
Keep getting an error message everytime
soft marlin
the problem is, once I am on the home screen, I log in correctly, I give it again, the loading screen appears and black screen
I already saw the requirements of the game and I comply with everyone, in advance thank you for the help to all who can tell me how to fix it
it's my first time trying to play the game, i try the vpm, and my internet conection is good
misty crow
@delicate grail you cannot remove your last remaining bind
delicate grail
I see.
misty crow
@soft marlin please try reinstalling
soft marlin
I already did it 3 times @misty crow
cobalt snow
have you reinstalled using alternate connections? a black screen sounds like somethings going wrong with the installation process. if not, have you tried alternate device installs?
soft marlin
after the black screen, it restarts
I also installed it from the store whose name begins with a Q
cobalt snow
All I can advise is trying to install with a more stable connection, and trying alternate sources/devices to see if you get any different results.
soft marlin
OK I will try tk
dull rampart
yo i need help my game kept on getting a error network error-1 i think so i did the repair and now it won't load like it will get to the screen with the server but the majuus just keep louding any ideas
echo heath
sounds like bad internet connection
Restart your modem if you're using wifi and restart your phone and then the game
dull rampart
ok i will try
slim nest
How many storage space does this game have? Only 1.5GB or more than that?
rustic valve
@slim nest around 2.90 GB if you downloaded both voices and live 2D
slim nest
Wait, so is that the minimum? @LaffeyTulfo#4949
if its over 2.5gb i guess i cant play this game
spring grotto
That can happen. Someone can start up a build and then not finish it. Then they come back after a long break and finish it
rare mortar
Ah so it's not a bug
spring grotto
Nah, just someone coming back after a long time
rare mortar
My bad
spring grotto
Oh, no problem at all 
sleek island
I need some help
I want to desbind my account of AL from twitter, but I can't do it, how I can disbind it?
sleek island
I have bind in yostar and in facebook
but I want to remove my bind from a old account of twitter and place in other account
misty crow
was your twitter locked or deleted?
slim nest
What is the minimum system requirements?
I currently have 2GB ram and 2.0 GHz Quad Core Phone
misty crow
that should be enough, but may be a bit slow
wet mirage
when will be the map freezing bug fixed?
devout dagger
Help Please :c
gilded stirrup
I want to unbind my account, any help?
plucky viper
If i bind my account for the first time,i keep the data or i need to start from zero?
spring grotto
@sleek island If your TWitter account was suspended, you'll need to contact customer support at al.cs@yo-star.com with your account information and let them know you want it unbound and that you're not able to unbind it yourself due to the suspension
@wet mirage As in the laggy map movement? There is no ETA, sorry to say
@devout dagger That is a connection issue. Try restarting your device and/or network router. Or using a different network connection to see if that helps. If none of that does, try a free VPN
@plucky viper As long as you bind in the settings menu in game, all of your account data will be saved
@gilded stirrup You just need to choose to unbind in the settings menu in game
plucky viper
So i need first to make an account to bind it to then i open my game and bind it
spring grotto
Correct. You'll start the account, go through the tutorial and everything, and then when possible you'll go into the settings menu in game and bind it there. Of course, this is all assuming you don't already have an account
plucky viper
No wait, i already have a guest account, i was asking if i bind to any other methods (es. Twitter) will it be overwritted or no
spring grotto
As long as you're already logged into said account and you bind in the settings menu in game, no. It'll just bind your current account and won't overwrite it
plucky viper
Ok thanx
carmine hedge
Greetings
I need help unbinding my yostar account from my email
spring grotto
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
You'll need to contact customer support by one of the above methods to get it unbound as they'll have to do it manually on the backend
timid yew
I have a question. As of the more recent patches my game was spiking in frames every time I move my ships over a tile. Is there any solution to the problem?
carmine hedge
Thank you
sleek island
@sleek island If your TWitter account was suspended, you'll need to contact customer support at
al.cs@yo-star.comwith your account information and let them know you want it unbound and that you're not able to unbind it yourself due to the suspension
@wet mirage As in the laggy map movement? There is no ETA, sorry to say
@devout dagger That is a connection issue. Try restarting your device and/or network router. Or using a different network connection to see if that helps. If none of that does, try a free VPN
@plucky viper As long as you bind in the settings menu in game, all of your account data will be saved
@gilded stirrup You just need to choose to unbind in the settings menu in game
@spring grotto
thanks
devout dagger
Thx works with vpn but now its downloading some stuff, maybe I can play the next month xD
finite breach
You might be in the memory from the other Maid Event which EN didnt have, try searching for another one
potent needle
I've forgotten what was my secondary password 
spring grotto
You'll need to contact customer support so that they can reset it for you on the backend
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for customer support
deep portal
My game keeps returning me to the title screen at random
misty crow
That happens because the game is suddenly disconnected
Consider checking the quality or rather stability of your internet connection
left surge
I got two problems...
Problem 1. I need my twitter unbound from the wrong account.
Problem 2. How would I go about getting access to my orginal account?
echo heath
You can unbind twitter if you make a 2nd bind on the account
How have you lost access to your account?
left surge
My stupid self thought when you bind account - it signs you in... turns out, I didn't bind my account... at the time, I lost my ability to acess my phone - so I made a rash mistake.
so I went on my emulator and accidentally binded it to the new account from the emulator
echo heath
So you no longer have your phone with the original account?
left surge
I still have it... but it's signed into the wrong account becuase I thought I could just 'rebind' it like an idiot.
echo heath
So ... you lost the phone, then tried to recover it by using an emulator.
You then bound the emulator account and then tried to log-in with that emulator info on your phone at the log-in screen?
echo heath
Yeah sounds like you overrode your account.
What you'll have to do is contact customer support and ask for account recovery
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
echo heath
try to provide any identifying information about the account you can
carmine hedge
So it looks like they tried to recover my account but I had my new account on the sandy server and my old account was on the sandy server so what does that mean?
echo heath
What's the context here?
carmine hedge
They said log into the sandy server to recover my lost account so I did and nothing has changed
I still have a new account not my old one
echo heath
Did you log in on a fresh install or did you log in with the account info they told you to?
I'm not sure what the instructions are for you
cobalt snow
Have you tried all of the other servers, just to check?
carmine hedge
I’ve tried one other server and still nothin
cobalt snow
I'd check all the other ones as well just in case
carmine hedge
I c
cobalt snow
If your account is still unavailable afterwards, I'd check back in with support and double check the info you provided them.
sinful yoke
essentially yes
uid, username, server are the most important
carmine hedge
I’ve logged in and out of my yostar account and came back in the sandy server with the same results a brand new account
cobalt snow
If none of the servers get into your old account while logging in with your yostar account, I'd suggest contacting them again.
carmine hedge
Well I have said that I can’t log into my account so hopefully they can hook me up with my account
But thanks anyway guys
tribal edge
Good night guys, I wanted to know if the game has constant crashes, I use a samsung A50 smarthphone to play and every time I start the gameplay my game crashes and after a few seconds it comes back, who has been worrying me since I believe that I don't be my smartphone, as soon as I usually play heavier games.
cobalt snow
have you tried a file repair/reinstall to check for file issues? make sure you're bound beforehand if you do so
tribal edge
I already reinstalled the game in case there was an error, and I continued with the same problem
cobalt snow
I'd check if your connection is stable while doing so, and still seeing what happens with the file repair.
tribal edge
As for the connection I already tested and had no stability problems, regarding the repair of the files I would like to know how to check
cobalt snow
You can do so in the settings or title screen. Title screen should be the gear icon top right, while in settings under audio next to default is the repair button.
tribal edge
I played some games to see if there would be crashes after the repair, so far there were none, thanks for the help, if my problem returns I will be contacting you again, thanks
tribal edge
After some time, the game started to crash again, I don't know if it will be possible to view the video, but I will be sending to have a clearer view of my problem
cobalt snow
This appears to be unstable connection to AL servers, I'd try seeing if an alt connection/device has the same issues, maybe a VPN.
tribal edge
I talked to some friends of mine previously and even with smarthphones most didn’t have this problem, maybe it’s really a connection problem no matter how much I’ve tested on two different connections
median needle
then it's something wrong with either the phone or the game itself. try clearing the cache for the game and see if it improves. if not and a reinstall/repair, and using a different connection don't work, then it's something with the phone.
i personally only get this kind of lag when a lot of entities appear at once or vanish at once. ie, hard mode dido getting nuked and the screen gets cleared of entities all at once.
eternal flare
Um...? Not sure what this bug is, happens when trying to start commission
misty crow
restart the game
eternal flare
Ok
ivory breach
Is anyone having issues where they edit their formation, sortie, and it's still showing the old formation?
spring grotto
Did you have your account bound to FB, Twitter, or Yostar?
keen harbor
So I contacted support (2nd time now) via email and got this automated message...
"Hi there,
You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.
Thank you!"
last time I "elaborated on my inquiry" the email sat there for 64 days and all I got from it was...
"Your issue has expired due to the long waiting time, please contact us again.Sorry for the inconvenience."
so my question is, did I mess up by replying to that automated reply? should I let my support email just sit there? or is there some secret password I should throw at them for a faster response? 😂
cobalt snow
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
cobalt snow
contact them via the above while making reference to your previous ticket, and it should be fine.
keen harbor
that requires my UID which I don't have 😦 so my only other option was to send a direct email (from what I've read in this chat's history)
rough kindle
sigh so this means
cobalt snow
@keen harbor try looking for it via old screenshots or friends, if not possible you could prob just put unknown or just do it via email
@rough kindle it's not possible to remove the last bind, so I'd try checking once more. if it's an issue due to bound account being deactivated/banned, contact support via the above.
rough kindle
wait ? really i think i did removed it cause i wanna bind my twitter instead of my facebook
keen harbor
I never took a screenshot that has my UID in it (don't have any of the screenshots anyway, new phone) and how do you find it via friends? I'm pretty sure the UID doesn't show up when you search for the account through the friend system. or maybe I'm blind and didn't notice it...
and I already sent a support email so I'll just wait I guess.
rough kindle
gad i knew this thing goona happen yet i havent SS my details tskkk
humble ingot
misty crow
restart the game
frozen anvil
Help my game refuses to update: I downloaded the pre-download before leaving home and later I tried to log in, it wants to download a 13mb patch but it gets stuck and fails after a while
worthy sorrel
the game said i it was out of date and wanted to update, but now its stuck on checking for update?
frozen anvil
no it never got to log in. I start the game it wants to check for updates, and then fails to download the 13mb patch
echo heath
try switching to a different internet connection
make sure it's a stable one, if that doesn't work and you've bound your account you might need to reinstall
worthy sorrel
VPN count for different internet?
echo heath
yes
spice hazel
Tried to start a battle on SP1, I'm stuck on an black screen with the Manjuu loading icon. Any idea about how to fix it ?
echo heath
restart
spice hazel
I tried it a few times, but the problem is still here
echo heath
Sounds like a connection issue then. Try changing your connection - wifi / network / vpn
spice hazel
Ok, I'll try, thanks !
frozen anvil
I'm at a hospital, so my cell phone data is all I have. guess i'll have to wait until tonight at home :(
I do have my account bound
echo heath
hospitals are pretty air tight as far as building make up, it'd be like trying to play in an elevator, not going to be stable
wet drift
Hello, is there a known issue with connecting to play store right now?
echo heath
this chat can't speak for google
wet drift
Gotcha. Thanks.
echo heath
If you're just asking anecdotally, then no, no issue
round wasp
is the rhythm game will be fixed? are they even consider it's some kind of mechanical bug?
the button pressing rhythm game is off beat
dense dawn
Hey guys! I bought the azur lane crosswave. But I did not get my code per e-mail yet...anyone who can help?
spring grotto
Unfortunately not. Crosswave is completely handled by Iffy (Idea Factory International), so you'll have to contact them regarding the game if you have any inquires
dense dawn
Thanks tho!
spring grotto
No probs
lunar quail
so, finally got my blu ray vol.2 yesterday, brand new. Tried to redeem the code, but it says invalid code. Any reasons?
carmine hedge
Failed to update file 5 this is the third time I’m dealing with an issue like this
spring grotto
@lunar quail are you redeeming it on the correct website and also checking each number/character to make sure its correct?
@carmine hedge do you happen to have the game installed on an SD card?
carmine hedge
I have it on IOS
but every new update like this just seems to give me failed updates file 4 or 5 or the Hashfile
dense storm
I got a question, since my phone got killed by water. I'm going to see if I remembered to link my account to Facebook or Twitter, but if I didn't, could Support recover my account using my name and the info I had given whenever I got into the beta?
Because I still have that message from the Z23 Sensei bot
echo heath
support can recover an account you've lost all together, yes
lunar quail
@spring grotto I am using the website that was given in Twitter
on
Like back in November ?
dense storm
sik
lunar quail
I am playing ok EN, avrora btw
spring grotto
@lunar quail Hm...perhaps try clearing your browser's cache just to try it. But beyond that, I can only say to make sure 100% that it's being typed in correctly. If none of that works you could perhaps try contacting customer support to see if they can offer any ideas
@carmine hedge Gotcha. Error 5 used to be just b/c of SD card installations. But if you're on iOS, then I'm not too sure then tbh. Perhaps try off loading the app, restarting your device (if you haven't already), or a fresh install as a last resort. But if nothing else seems to work and/or it's extremely consistent, you could perhaps open up log mode and get a screenshot of the logs when getting that error?
/logmode
pale pagodaBOT
lunar quail
@spring grotto https://gift.azurlane.jp
Just to confirm
This is the correct website right
And it works for EN server ?
spring grotto
Yepp, that's it
lunar quail
Hmm weird
Also it says android only
Do as long as I have mu account on an android device
I’m good v
?
dense storm
alright, found a Google Play order code whenever I bought gems, hopefully it'll be enough along the other slim amount of info I had 🙏
onyx venture
guys, if i use noxplayer and auto run scripts to farm 3-4, will i get ban ?
wise delta
Is this a good place where I can ask for help with something that affected real money?
echo heath
@onyx venture macros are against tos
onyx venture
sigh.....man, why can't they just give us a button to auto a stage...
echo heath
well the stage itself does auto 
onyx venture
wait, you mean there's an option to complete whole 3-4 stage with 1 click only ?
echo heath
I mean the gameplay
spring grotto
@wise delta what's the issue exactly?
@lunar quail hm...okay. I can only think to suggest contacting customer support then to see what they can tell you perhaps
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
wise delta
@spring grotto
Issue is accurately described on the website you linked. Bought Gems were not transferred after even a decent time. Not only that, but I apparently paid twice the amount I had to pay. I have verified that my bank account has paid the 9.99 Euros twice while only clicking once. The Gems themselves have not been transferred yet. I will read and provide you with the details as shown in the criteria of the website
lunar quail
@spring grotto
Well I send them an email
And the reply with this
Even though I already included my UID and server in the initial email
cobalt snow
That's an auto response
cobalt snow
Just need to wait for official, yes
wise delta
I have both transactions here if someone can take them
cobalt snow
Report transaction issues either to the website, ingame support, or email.
wise delta
Will do
jolly canyon
can i get some help recovering my account?
echo heath
What's the issue?
jolly canyon
so i switched service providers and i had a leased phone and before i was able to bind my account they cut my ability to use any source of internet including wifi. i have my uid and server name and all of that
i have the old phone too
echo heath
But you can't access the game at all?
jolly canyon
i cant get to the sign in screen
echo heath
If you can't access the account with that phone anymore you'll have to contact customer support and have them try to recover the account for you
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
echo heath
provide any identifying information about the acount
jolly canyon
nice, thanks for the help
coral lark
I want to get the Graf Spee skin, but I don’t have her. When will she be rerun again? If I know I can get her again, I’ll spend to buy the skin. If she won’t come back, though, I won’t buy it.
sinful yoke
we do not know
coral lark
Actually, it looks like she was added into war archives on jp. Will that happen on en? Isn’t it the same normally for jp and en?
coral lark
Ok. Thanks anyway. 🙂
spring iris
In polarisfes, the sliders, are you meant to actually click right at the end of the slider note or not?
carmine hedge
Well looks like I needed to use my secondary g-mail account to get to my old azur lane account odd but not at all bad, anyways I just wanted to thank you guys
latent dawn
Hello my good sirs
So I bought some gems and I never got them
I’ve been waiting for an hour and still haven’t gotten them
granite lion
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
copper atlas
Theres an issue with my game where it wont load on startup at all, it just gets stuck at full and doesnt start the download like usual
echo heath
Change your connection type: wifi / network / vpn and restart your phone
copper atlas
Didnt work, would it have anything to do with moving it to an SD card mounted on my phone
sinful yoke
yep
move it back to internal
most mobile games wont run on SD and azur lane is one of them
copper atlas
Moved it back, still no results
desert rampart
Um what is this?
cobalt snow
log mode, hide it by hitting hide
sage fog
I accidentally purchase gold with gem☹️
dim bear
in the new event, the notes are just freezing and not doing anything. what's up with that?
sinful yoke
it cannot be refunded sorry to say @sage fog
that happens when the music is bugged, restart app or go back to main screen to fix it
dim bear
yeah that fixed it
copper atlas
I had deleted and redownloaded the game out of frustration and now the game shows a black screen with the screen adapters for oversized screens, nothing more
sinful yoke
you may have leftover files from your previous install
weary sedge
Is this a known issue? it stay blurry like this after dialog and refuse to register anything
cunning echo
I apparently have trouble logging in the game. All my data connection has nothing to do with it. Also the game often freezes on the loading manjuus whenever I "could" log in. Been like this since last update
weary sedge
exit the app, back to the battle menu, it said "boss defeated stage clear" but also not register a clear
erm
spring grotto
It does to seem to happen to people at times. Unfortunately after the restart you'll just need to clear it again in the meantime
cobalt snow
@cunning echo even if your connection is fine for other things, have you tried alternative connections including vpn, and have you tried a reinstall if you have your account bound?
cunning echo
OK I try to reinstall
vagrant tartan
I've got the same problem that @copper atlas has. Is there any solution?
The game stayed in the loading screen for one hour straight.
spring grotto
Try alternate connection methods just to see if they happen to solve it and/or a free VPN. If that doesn't work though, you could try a fresh install (perhaps from a third party provider such as QooApp or APKPure to see if their APK version works)
vagrant tartan
Already tried to use other apk version, still the same. With the Connection methods, changing from Ethernet to WiFi will do anything?
spring grotto
As it's from the same internet technically, I'd personally doubt it. But it could be worth a shot at least.
cobalt snow
This seems to indicate that there is some connection issue to the servers with your current, I would see about using alternative wifi/data, or a free vpn.
cobalt snow
There are a few free vpn's that you could probably find in the app store that you use that are considered reputable, setting them up might allow you to connect properly.
vagrant tartan
Thanks @spring grotto
spring grotto
Oh really? 
Good to hear!
copper atlas
I had downloaded an app cleaner and cleaned all orphaned files and it still shows a black screen
cobalt snow
I'd try an alt download source/connection while downloading, as it's possible somethings going wrong in the middle of the process.
copper atlas
Play store did say something about not being able to download game despite the game apearing on my home screen
I was downloading over cellular instead of wifi (dont worry I have unlimited)
cobalt snow
Occasionally data downloads will have issues
cunning echo
Apparently, restarting my phone was the key all along....Thanks a lot
copper atlas
I have found a pack of files retaining my in app purchases but I cannot find a way to delete them
patent marsh
Hi, question about Valentine's mail. Are Akagi-chan and Akagi muse treated as collab ships or not?
cobalt snow
#server-news has the rundown of what we know for valentines
patent marsh
In other words - would they send a mail or Akashi do it instead?
cobalt snow
@copper atlas what did attempting to uninstall the game normally do? or have you only done manual file deletes?
wraith oasis
@cobalt snow am I right that u are not 100% sure about Valentine's day messages from Muse ships?
sinful yoke
we do not know 100%
copper atlas
I have deleted the game normaly and I believe i had just uninstalled the last traces of the game manually and am redownloading it now
copper atlas
I had attempted to delete all existing files manually but to no avail, the game still gives me the black abyss
Im getting quite fed up with this and am going to pick it up at a later date
sinful yoke
did you bind it
spice rain
So you dont know if your old acc is binded to either facebook/twitter/email?
devout roost
I dont even know if I'm just making a whole bunch of new accounts or logging in to my old one but it keeps giving me the tutorial
So does the tutorial happen for new MTV accounts only or also old accounts coming back?
spice rain
you do know how to login right?
sinful yoke
its literally never stated anywhere about binding with google, so dont assume it us a form of binding
its a string of numbers
people sometimes have a screenshot of their secretary page with all their info on it
devout roost
Yeah I never did that
sinful yoke
can you login at the title screen on the left side of the screen if you havent already
devout roost
Huh
Oh btw I think I might've binded my facebook with an account I made by accident trying to loginn
sinful yoke
what makes u think this?
devout roost
Huh
sinful yoke
its possible to bind to a brand new account but only if the account was never bound in the first place
first try logging into all servers
devout roost
That's what I'm currently trying
sinful yoke
as all servers have their own unique data 
devout roost
I am 99.999999999% sure I always played in the one that starts with an A???
V?
I think
sinful yoke
avrora?
sinful yoke
did you try logging into it?
devout roost
Ya it just gave me the tutorial
sinful yoke
and no servers had an account on them?
sinful yoke
it likely means it wasnt bound in the first place
devout roost
Ok I guess it's just lost then
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
they will help get it back to you
sinful yoke
its alright
pearl bay
I'm having an issue with justagram where the icon is flashing but there aren't any new posts
bleak talon
Anybody having issues logging in?
silent fossil
anyone getting network error atm?
drifting elk
Yeah, Network error
bleak talon
Ye
vestal totem
bleak talon
zealous tundra
Ye
sinful yoke
region?
drifting elk
My feeling exactly
bleak talon
NA
drifting elk
Asia
sinful yoke
what region are you guys in
crimson frost
Asia
bleak talon
Lexington
vestal totem
Right after some patch
zealous tundra
Italy
drifting elk
Same
torn obsidian
lexington server
clever magnet
Ontario, Canada, Lexington server, getting same problem
vestal totem
Im from malaysia playin on lexington
mossy barn
cant log in to washington
supple plinth
NA, I'm getting it in Avrora server
drifting elk
Washington Server too
storm galleon
Network error, Philippines, Avrora
silver garnet
Canada, Washington same error
pale pagodaBOT
elder vessel
I get network error too
tribal salmon
Error, canada, Avrora
storm galleon
jolly plinth
I oso got it
manic notch
brazen pelican
median quartz
I'm also getting it, washington server
elder vessel
manic notch
Lexington
elder vessel
sandy
opal forum
sinful yoke
thank you for log mode screenshots
issue has been redirected to staff so please standby
civic dirge
Thanks
drifting elk
Phew
opal forum
bleak talon
Thanks
tawdry swallow
Yep, downloaded a update just now and poof network error
bleak talon
Happened to all of us here mayhaps
torn obsidian
elder vessel
Class not found exception 
bleak talon
I was playing a ok then it was like "your game is out of date" and bada bing bada boom
crimson frost
brazen pelican
Now we wait
safe terrace
Downloaded a 6 file patch. Same error
formal dagger
drifting elk
I'll come back in an hour, hope access is granted
sinful yoke
solemn lagoon
What is this? I can't log in
elder vessel
Look up
cloud jackal
I wanted to ask you what the mistake was, not my one. 🤣
drifting elk
Her Idea to eat your wallet. No pay, no play.
indigo heart
Bruuuuhhhh time Network error is hitting lot of player
sinful yoke
from #bug-reports
we thank you all for letting us know but we are aware the issue is widespread and dont need everyone to flood the chat
please check #known-bugs and #game-news #server-news for updates regarding the issue
spark stump
I dont get any valentine day mail from secretary
Already tried relogin, more than 6x
I alr check depot but none was there
sinful yoke
there are server issues atm so please standby for the issue to be fixed and check in later if the mail arrives
dapper minnow
i haveth network issue that some people are having in Washington
buoyant bison
Avrora, no patch downloaded, same error
rich vessel
having network error now
uneven moat
carmine hedge
avrora, downloaded patch, network error as well
modest shoal
same error here.. glad im not alone
nimble bronze
Lexington error too
sinful yoke
we thank you all for letting us know but we are aware the issue is widespread and dont need everyone to flood the chat
please check #known-bugs or #server-news #game-news for updates on the issue
misty crow
We don't need people echoing either and flood the chat.
We don't need people saying
"Oh I have this issue too"
We are already aware of it
fast pendant
So this screen looks pretty common. Such as Sandy actually
light kelp
I was about to complain too but seeing people already complained about it, I guess I'll wait for the devs to fix it.
misty crow
solid iris
I’m on Sandy getting that error as well.
upper pollen
At least allow me to express myself, gawd. Still, this is an unfortunate situation, hope it gets fixed soon!
wispy juniper
misty crow
/lockdown
pale pagodaBOT
tech-support got locked down.
misty crow
We thank you all for letting us know but we are aware the issue is widespread
Please check #known-bugs and #game-news #server-news for updates regarding the issue
sinful yoke
this isn’t rant channel so we do discourage extra traffic
if you are experiencing an issue that isn’t the Network Error
please DM me or @misty crow
misty crow
/lockdown
pale pagodaBOT
tech-support lockdown got lifted.
wraith oasis
Don't get Valentine's day messages even from Akashi
clever fossil
Juustagram don’t work. It’s showing new message but there is nothing new in it.
misty crow
Scroll to the bottom
@wraith oasis try restarting your game and check your mail, if there isn't anything, please DM me your UID
stray plover
Gg can't playyyyy
misty crow
What's the issue?
misty crow
try using a vpn
stray plover
Nvm it works now
round wasp
the server go down before i change my secretary to be my valentine date
misty crow
so you weren't able to change to the ship of your choice?
sorry we can;t help you there
echo heath
the server didn't go down until it was too late to set the secretary anyway
misty crow
yeah wasn't it after reset
echo heath
patch hit at 11pm PST, so yeah
round wasp
last swallow
some accounts still didn't recive valentine
misty crow
For those not getting the valentines mail, please DM me with your UID
inner sinew
is it possible for me to refund my valentines gift for someone elses gift
misty crow
no
brisk lodge
GOT it
inner sinew
Fuck me.
inner sinew
i made a big fuckin mistake
calm oxide
same PepeHands
I've changed the leftmost secretary to Eugen, but she slotted in on the right side and I didn't notice 
vivid lily
I didn't get a valentine message even though I have a secretary set. There's nothing in the in-game mail.
and yes I've restarted the game to see if that would fix it. It didn't.
misty crow
For those not getting the valentines mail, please DM me with your UID
thick vapor
can someone explain to me why i haven't received a Valentine Gift
misty crow
bug as a result of the network issues, please DM me with your UID if you have not gotten it
@thick vapor
thick vapor
yap i jsut sent u my UID
grave turret
/join aritist-lounge
pale pagodaBOT
No such club exists.
misty crow
#bot-spam please @grave turret
grave turret
Sry
thick pivot
I'm having problems using the exchange system in game. Any suggestions?
I have the things it wants but it won't let me turn them in.
rough axle
help
im stuck in here
i dont have problem with my network
spring grotto
Game seems to be fine for most since they fixed the network issues. Try restarting your device and network router. Or trying a different network connection to see if that solves it
rough axle
thanks
spring grotto
Do you have enough medals to exchange for her? She cost 30 medals
spring grotto
Ye, you're buying those ships with medals of honor
thick pivot
ok ty i'm dumb lol
spring grotto
No probs
fringe sky
spring grotto
Try restarting your device and network router. Or trying a different network connection to see if that solves it
spring grotto
coral owl
Didn't get my valentine letter from Secretary.
wispy juniper
Is it possible to mine the game files for the valentine messages
limpid rapids
I downloaded yesterdays update and while downloading i noticed fhe dowload speed was extremely slow (my internet speed was fine). The update took over 10 minutes which ussually happens in like 1.5. Now I'm on the main menu waiting for server select to load. This ussually takes 3 seconds at best. I've been waiting for 10+ minutes and still nothing.
Anyone has any advice?
misty crow
might want to ask in wiki-feedback
@wispy juniper
they aren't able to mine if you read into their words
@limpid rapids have you tried restarting your device?
wispy juniper
I want to see Glasgow's message
misty crow
limpid rapids
No but i dont think thats the issue. Only al is slow. Not the device
wispy juniper
iwannadie
wispy juniper
I wanna Killer Queen
misty crow
try restarting your game anyways
wispy juniper
and rewind time
limpid rapids
I already restarted al
misty crow
and your device
limpid rapids
@misty crow rebooting game doesnt work but rebooting device fixed it
frozen spear
@thick pivot what you're looking for is under "Retire" ;)
thick pivot
Thanks hehehe
last snow
Hey yesterday I bought the 7.99 gem pack but when I check it again I didn’t receive any gems
spring grotto
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
Please contact customer support so that they can get it fixed for you on the backend
north harness
Notified button is still not working after 1 & 1/2 years
Once clicked. It should not pop-up until the next patch
spring grotto
It's working as intended. It reappears after every daily server reset
north harness
Why? Nothing new has been added to warrant another pop-up
If something new was introduced, then there would be a reason to.
spring grotto
Not to sure. Maybe it's just easier for them to make it that way instead of having to make it appear only when a new patch happens, but it's all just pure speculation. It's been suggested in #game-feedback though before to make the "Notified" buttons more permanent and not just last till the next reset
torn cave
If I accidentally deleted the Valentine's day mail, before marking it important am I eternally screwed or am I able to do something to get it back?
jovial wind
can i refund in-game purchase if i buy 3000 coins for 100 gems by missclick?
spring grotto
@torn cave Unfortunately there is not a way to get it back
@jovial wind Support will not refund in game purchases such as that, sorry to say
jovial wind
sad, i need to be careful next time
torn cave
Rip, thanks in anycase
carmine hedge
Is it a stupid thing to do if I only have yostar account as my only login?
misty crow
nope
carmine hedge
Thanks
sour lodge
My account links appear to be broken. When I tried to log in with them it created a new account. I know my previous account details is there a way to get the account back?
echo heath
follow steps 4 and 5 if the account is bound
fast hornet
Help, I can't login. Can't even get to the server selection screen, it just says Unknown Error -1.
I updated the app and redownloaded the ingame files via data repair, but nothing worked.
Any suggestions?
Xiaomi user on Avrora, by the way.
echo heath
Do you get to the log-in screen?
echo heath
Do you already have an account with the game that you bound?
fast hornet
I had one a while ago. But i haven't used that facebook account in years, dunno if it's still active.
echo heath
Well, if you remember the info at all, tap the facebook icon and try logging into the account
fast hornet
Just checked, they say i have to verify my account, but can't verify the account because i need to verify the account to verify the account.
versed haven
Does the game crash every now and then when clicking on Juustagram?
sinful yoke
try a file repair
sinful yoke
a file repair on the title screen or in settings
versed haven
I see
sinful yoke
it has a gear icon
versed haven
I clicked on it.
sinful yoke
restart the app
versed haven
Ok.
sinful yoke
did it initiate a loading screen?
sinful yoke
what device do you have
versed haven
A IOS iPad.
sinful yoke
what specific device though
sinful yoke
no, what type of ipad is it
sinful yoke
just as ipad gen 2, ipad air (whatever gen)
echo heath
that's your model number
We need to know what type of ipad it is.
You know how iphones are iphone 3 / iphone 4 / iphone 6s? That's what we need.
sinful yoke
if you go to settings, general, about, you can find it under model name
echo heath
You don't meet the minimum requirements to play the game
versed haven
I see