but i wait the support response first
#tech-support
golden creek
bcz i rarely use discord
later they ask me for more info... tat why i wait tech to reapond
respond
topaz sky
They had been online for more than 12hrs continuous and they had to deal with lot of problems that were occurring with other ppl so they might be busy with that or real life stuff
golden creek
okay~
topaz sky
Oh okay
golden creek
btw in know bug someone is forwarding the issue alrdy
topaz sky
👍
golden creek
verbal crow
@topaz sky thanks , it worked ..
topaz sky
Np glad to know that it worked
sinful yoke
@golden creek yes that bug is known and staff are working on it
golden creek
ok thabks support team
i think the problem issue is tat when user press login, the screen auto readjust to become big
if the devs want to know the detail, the issue is came from there...
alpine basin
Hello, anyone here that's encountering the "Connection to play services failed" pop-up here? Not really affecting the gameplay much but it's somewhat annoying everytime it pops up.
topaz sky
Yeah and the support team are working on that issue once it will be solved it will be there in pinned messages
Or they might post it on game news
alpine basin
Oh, okay thanks.
slender ice
I encountered some errors when installing the game on a new phone is not showing the time of the General shop and the Merit shop, in addition, when logging into the game, the attendance cannot be done and the attendance gift is not received.
I'm only able to take attendance when I login in by Simalator on Computer
uneven whale
@misty crow sorry was in class do u still need? theres just a 15mb in game update but game still crashes
misty crow
Yes please
cedar silo
This error notification often appears. After several times, the game restarts, and progress if at that moment there was a battle is not saved and fuel is wasted. It is impossible to play. I can’t even go through daytime tasks due to reboots. How to solve this problem? I noticed that not only I have such a problem.
topaz sky
@cedar silo u will just have to wait until the support team fix the problem and once it's done they will probably post it on game news or the solution will be there in pinned messages.
cedar silo
@topaz skythx
topaz sky
@slender ice did u try reinstalling it?
Or try using the repair option in settings and check if it works
topaz sky
Are there any other problems u are having other than that
Like some places there are blank white boxes or anything
slender ice
no, that's all
topaz sky
Okay did u try the repair in settings?
And then restarting the game?
If it still doesn't work post it on bug reports
lost tide
after installing the game and log in using facebook or yostar I get the tutorial. this problem happens on pc Noxplayer and I tried to download emum and the problem the same. but the game on my phone works fine. anyone know this problem or is it known bug ?
topaz sky
And @slender ice is ur resolution bit messed up or does it feel awkward?
lost tide
and this problem shows when I log in http://prntscr.com/pxakrp
topaz sky
Apparently for some ppl both nox player and bluestacks aren't working properly now but it should be working on mumu
Is ur game updated?
@lost tide
slender ice
thanks @topaz sky
topaz sky
Is it working now @slender ice
lost tide
yes I downloaded it from apkpure
slender ice
is not working yet
topaz sky
The support team is working on the api error and once it's fixed they will post it on game news or it will be here on pinned messages @lost tide
lost tide
Thanks alot 🙂 !
topaz sky
Shadderr does the resolution/screen size for the game feel different from the last time
@slender ice u will probably have to wait I guess
And can u do those steps on the second last chat
sinful yoke
no fix yet
bleak plover
Ok
dusk flower
Which Android OS works in the updated version of Azur Lane? Nox, Bluestacks or any Windows based android emulator is not an option for me because of the lag.
topaz sky
@dusk flower Mumu should work properly
dusk flower
Mumu has an Android OS?
misty crow
Generally
Mumu seems to work fine
Nox and Bluestacks seem to work too but they may need debloating
dusk flower
I said Android OS
topaz sky
Bluestacks for some ppl its running
dusk flower
Android OS like Prime, Phoenix, Chrome OS
sinful yoke
staff told me nox and bluestacks will work (hopefully) fine
dusk flower
Bliss OS
misty crow
In cases where nox seems to work, they seem to be brute forcing
topaz sky
@dusk flower which device are u using
dusk flower
I have Prime OS and it stays black screen. I'm hoping someone here knows any Android OS that works
carmine hedge
no android compiled for x86 will work @dusk flower
be it prime, chrome, etc
you need a ARM based machine or emulator to run it
dusk flower
I can't believe I have to force myself to play 10 fps bcuz Android OS won't work anymore.
inb4; buy a new laptop/pc 
topaz sky
Does nox or bluestacks not run on ur pc?
dusk flower
it does....5-10 fps
misty crow
It can run for some people
But for most of those some people
It's literally brute forcing using the PC specs
dusk flower
LDPlayer works too..but that serious lag
NOt like Android OS which I can play 30 fps without bloating the system
carmine hedge
Android is a OS, what you're using is a compatibility layer for pc hardware to run a mobile OS
topaz sky
@misty crow any idea why they made the things work like this I mean android that is compiled for x86 will not work
misty crow
All apps on the Google playstore in general
dusk flower
PUBG still works in Android OS x86
topaz sky
It will stop working eventually and so not to have any problems, AL decided to do it earlier I guess
carmine hedge
this move has been going for 2 years now
topaz sky
First YouTube weird policies and now Google too
I assume all azur lane videos will be taken down or most of them cuz from what I have heard they want all videos to be kids friendly @carmine hedge
carmine hedge
it wasn't something done on the spot
topaz sky
Won't this affect the azur lane channel?
carmine hedge
google has said that x86 will be phased out along with 32 bit versions of ARM
back in 2016
and started enforcing it in 2017
no idea about the videos
topaz sky
Okay
shell blade
I was sent a message about indicating my videos are kid friendly or not. I decided to toggle off the kid friendly option for all. I don't make any revenue from my videos (AL or otherwise) but I'm sure others will be affected in the wallet.
shell blade
I'm here because bluestacks keeps failing to update AL. I tried many times, even updated the emulator to no avail. It always fails at the same point too. Now I'm attempting to reinstall. Wish me luck.
topaz sky
I mean it's fanservice so it can't be kid friendly
sinful yoke
al is rated 12+
topaz sky
For some ppl its not working blue and nox
sinful yoke
@shell blade good luck
shell blade
'Kid friendly' is defined under US regulations as 13 yrs old and below. Full of educational stuff the better.
sinful yoke
yes
shell blade
Nox worked fine without a problem. I just dont understand why Bluestacks is failing.
covert glen
oh wait wrong channel
topaz sky
Yeah it's random for some ppl bluestacks work and for some nox works and first of all if nox is working why do u need bluestacks.....
shell blade
Bluestacks is even on my more powerful PC. 64 bit, i7, 8 GB vs Nox on my old 32 bit, i3, 4GB,
Oh, as mentioned, I have AL on multi-devices
topaz sky
Oh okay well it's basically rng now even if u install nox on ur pc in which blue is there there is no guarantee it will work
shell blade
It's also partially due to RNG I have multiple devices. Sometimes Im luckier getting pulls or drops on a different platform (don't know why).
carmine hedge
Hello can someone please tell me how do I get in contact with support on the Japanese side?
topaz sky
Give me 1 min
Then there will be contact us option on the bottom @carmine hedge
@carmine hedge what is the problem though?
carmine hedge
@topaz sky the issue that I’m having is that I’m unable to change or add secretaries
topaz sky
Did u try the repair option in settings or reinstalling the game
carmine hedge
@topaz sky yes multiple times and I even restart my phone and the same thing happens
@topaz sky I’m on IOS by the way
lofty ridge
sorry for double posting but hi! not sure if I need to tag anyone but basically I had to re-download my app and I can't remember if I had it binded to anything (Twitter/FB/etc) so now I'm having trouble logging in. My username is gloms and I play on Avrora. Unfortunately I cannot find my UID
carmine hedge
@topaz sky I can’t read Japanese so I won’t be able to find contact information in that link
topaz sky
Oh okay
lofty ridge
@carmine hedge hit the icon with the 3 bars on the top left hand corner
there should be a menu that pops up
one of the bars says "contact"
topaz sky
@lofty ridge u will probably have to send a mail to yostar to recover the account but i am not sure if without uid it's going to work and plus did u try logging in the login screen and check?
median needle
is the multiple secretaries even in jp/cn? i couldn't find anything on the jp twitter so i think it's an EN only feature.
lofty ridge
@topaz sky yeah I tried everything
I think it's because it's bound to my old twitter account but I've since deactivated and deleted that acc
carmine hedge
@lofty ridge thank you very much
lofty ridge
@carmine hedge after u go to the contact page there will be a drop down menu that categorizes your issue
topaz sky
I think its available in English too
lofty ridge
the first one is if there's a problem regarding purchasing/purchased items
let me translate the rest of it one sec
median needle
ok nvm it in the other versions
have you tried reinstalling?
topaz sky
If you have android @carmine hedge
carmine hedge
@topaz sky can you send me a link please
lofty ridge
I'm reading it from desktop there doesn't seem to be an option for english
topaz sky
Okay
lofty ridge
that or I'm just blind
carmine hedge
@topaz sky no still in Japanese
lofty ridge
what did u need to contact them about?
median needle
you need to enable google translate to read it in english, you also need to open the link in a browser, not discord.
again have you tried reinstalling?
lofty ridge
top to bottom:
- server name
- username
- user ID
- email address
- confirm email address
- comments
@carmine hedge this is if you hit the last option in the drop-down menu
topaz sky
I am really sorry I gtg gloms please take care of the problem
median needle
you'll need to reinstall to fix that. reinstall using wifi.
also please speak english if you can.
lofty ridge
reinstall using wifi
median needle
i literally just said how you can fix it... 
timid dawn
shell blade
No luck. Not even a full reinstall will work on Bluestacks 
median needle
really? is bluestacks updated? cause it's working fine for me.
median needle
weird. try reinstalling bluestacks if the apk doesn't work either.
shell blade
Smaller apps updated fine. This maybe due to large files downloading on less bandwidth.
median needle
ah ya maybe.
shell blade
That's why hoping an APK will fix it.
If only Playstore had a continue downloading option. Bluestacks stopped updating abt 35% of the way, but managed to continue after a restart.
median needle
it could be bluestacks then if that's how the update went.
shell blade
Possibly. I'll try installing Nox on this PC and see if the same results
bleak plover
It will be the same I think
robust dagger
For some reason my u-47 submarine is gone from colection
median needle
gone from your dock or just the collection menu?
robust dagger
Yes I noticed it when I was in formation so no one was for submarine squads went choose then it says I have non want to check the dock nothing no U-47 in sight
median needle
was she locked? and have you tried restarting? (or closing the game for a bit then starting it back up)
robust dagger
Hold on then
soft bolt
Can I change my server? I play EN server, Aurora and want to play on Lexington
median needle
you can but you can't transfer your account data to another server.
soft bolt
How can I transfer?
empty tusk
You can't
median needle
if you want to switch servers just log out and choose a different server. however you'd be starting from scratch. you cannot transfer your account data to another server.
soft bolt
Ok
rough frigate
guys my game is now updating and i was reading online about people losing their accounts, i downloaded this game a week ago and my first time with loading screen i think i was asked to make an account (or thats what i thought) so i used my email with yostar and i received a code in my gmail and i confirmed it, and since then everyday when i play its says "succesfully logged in" so i thought i already have an account linked to yostar, so i didn't bind it to twitter or facebook, now that im updating is it real that everything i had is lost? if so what can i do about it
median needle
well are you able to log in?
rough frigate
im now on loading screen i didn't try yet
median needle
try to login first before panicking. 
and people only lose their accounts if they didn't bind them. and even if they were lost accounts can be recovered.
rough frigate
oh god it worked lmao i almost died this whole morning waiting for that update to finish
bright forge
You can check if your game data is binded
rough frigate
i logged in and my account is still there
median needle
i recommend binding to at least fb or twitter as well just to be safe.
rough frigate
@bright forge my account is bound to YAS it says "connected"
bright forge
Then its OK
rough frigate
I'll bind it to twitter aswell just to be safe, thanks guys have a good day
solar apex
Is there a fix for this yet
median needle
none yet.
bright forge
@rough frigate this is how it would look like
rough frigate
@bright forge mine is exactly like that (all of the three of them fb/twitter and YAS)
bright forge
@median needle hello there
Can you access the spreadsheet on pinned message ? 😅
@rough frigate
median needle
@solar apex k so there may be a fix for the api error. you can keep trying to login and hope it works or if you have your account bound with any of the other methods try logging in with those instead. if not, then try playing on a different device and binding to the other methods, then login.
@bright forge i can read it yes. if you're asking if i can edit it then no i can't. i wish i could though. (i'd actually try and keep the thing up to date. 
)
median needle
you can't save manually. everything is saved server side and local side automatically. if you bound your account in the settings menu then it's safe to reinstall.
robust dagger
@median needle now the San Diego is gone wtf
median needle
yes your account will be safe if you've bound it. but if you want to make sure your account is safe you can try logging in on another device or emulator before you reinstall.
@robust dagger ok restart the game or close the game for a bit (maybe 10 or so minutes) then start it up.
robust dagger
Well thats what I did when I could not even log in had restart after trying to log in for 10 min then back than San diego is one but il try again and wait as you said
carmine hedge
Heard from a shikikan on fb...
Does azur lane have a transfer code system?
spring grotto
The EN client doesn't
spring grotto
I know JP does, personally can't speak for CN though
spring grotto
No problem
wild lava
https://cdn.discordapp.com/attachments/460645783021289472/644879005387849748/unknown.png Please help, I can't login with twitter, fresh installed with all updates
bleak plover
Have anyone solved this problem guys I can't play the game it always restart on its own self
spring grotto
@wild lava There are some known API issues w/ FB and Twitter for some people when they're logging in. Unfortunately there's no solid solution but a lot of players say that it'll just randomly work when they keep trying to log in w/ it. So I'd say just keep trying and perhaps it'll work eventually.
lament hawk
Its my 4th time now, google update doesnt get completed for me.
spring grotto
@bleak plover Not that we know of, sorry to say. The information for that error has been sent off to the developer team but no word on a solution
bleak plover
lament hawk
What do i do? Last time the data exceeded like 3.4gb
spring grotto
@lament hawk How exactly is it failing, not getting completed?
bleak plover
Well how am I suppose to play the game now? It always restart
topaz sky
The update is 1.32 gb
spring grotto
@lament hawk Yeah, the Play Store will sometimes either not show the correct file size or download some old extra files at times. It'll eventually finish though. The recent update size should be around 700MB-1.4GB
@bleak plover Unfortunately can't say. You could try on a differnet device
near hollow
Hello, I'm stuck in the Mikasa loading screen since morning
So I clear the data and redownload the game and somehow now it seems I have new account again
turbid inlet
Check if you logged in to the right server
topaz sky
If you are experiencing the Mikasa loading screen (as shown in this screenshot), please try either fully reinstalling the game (only if you have your account bound to FB, Twitter, or Yostar) or try to manually delete your game's cache by going to "Storage->Android->data->com.YoStarEN.AzurLane"
Did u bind ur account to fb or any other? @near hollow
near hollow
I 'm sure I already bind my account to Twitter, and the first time after I clear data I enter washington server but now I changed it to Avrora and it stays the same
Could I try lofin into Twitter from the loading screen?
median needle
k. once you login make sure you choose the washington server.
turbid inlet
Yeah what ever server you were playing on make sure u select that server. Because if u select a new server you restart because the game saved data is server locked.
near hollow
No I mean my original server was Avrora, but after I clear data it got changed into something else but I already clicked that and now I'm stuck in new account
So is my acbount safe or already deleted?
topaz sky
Okay select Avrora server then click on Twitter on the login screen
median needle
did you try to bind your account at the title screen or in the settings menu?
near hollow
I think I bind it through setting menu
topaz sky
Okay then just do what I said
near hollow
It wont be overwritten by new account right?
topaz sky
No
median needle
it shouldn't be if you bound your account.
lament hawk
Should i download the game and start from scratch? I still havent done that. Its 100% at google play but when you check the data its just 180+ mb. 
median needle
you can but as toaster said sometimes googleplay doesn't show the correct file size or just keeps downloading for a while. so it'd probably be better if you just wait a while for it to finish.
lament hawk
My update wont get completed.
lament hawk
Last time i fell asleep, the next morning its still not complete.
My connectivity is ok, so i think there really is something strange.
Again, should i download the game from scratch? Then just update it.
dusky fossil
DL not complete ?? ...
iirc , its mean connection not stable ...
median needle
then reinstall the game if you haven't tried that yet.
lament hawk
It wont complete itself, its like inifinite download.
dusky fossil
u sure have stable connection ?
data or wifi ??
dusky fossil
have u try , restart ur router first ?
u know , there's maybe some hiccup in your connection ...
lament hawk
Then rn, its being weird again. It only downloaded 180+mb only.
storm galleon
What's with this fatal error 200360?
near hollow
Thank you @Eagle I try to do what you said by login into Twitter from main screen and then clicked avrora server and my account still exist
median needle
@storm galleon not sure but probably a connection issue. try using mobile data/wifi or a vpn.
carmine hedge
Well, my game's stuck on the loading screen at the start. Help?
median needle
try using mobile data/wifi or a vpn. if that doesn't work you'll have to reinstall.
carmine hedge
Ill try
topaz sky
Np and good to know that it worked @near hollow
carmine hedge
Wifi wont work. Idk if my acc is binded or not.
Is it possible to log in outside of the game?
median needle
you can try to login on another device.
carmine hedge
Thats the only way I have?
median needle
ya sorry. you can only login once you get past that loading screen.
median needle
you can also use an emulator to login if you don't have another phone/ipad to use.
@carmine hedge looks like corrupted data. clear your cache and if that doesn't work you'll have to reinstall.
carmine hedge
ok thx
topaz sky
Try using the repair option in settings
median needle
that too. (i keep forgetting that's a thing)
carmine hedge
Yeah. Stuck on loading screen
When I turn the app on
It basically just goes on forever. Like the bar moves, same with the cube
But it doesnt finish loading
What do I do? @topaz sky
median needle
as i said you'd need to try a different connection type or reinstall if none of them work.
worldly fern
Uh... did anyone manage to get 2x quint rainbow torps from the last event?
topaz sky
Yeah try reinstalling or clear cache of the game from app settings in ur mobile
worldly fern
you know what, i should try asking the staff
median needle
yes, several people got double and even triple the amount of rainbow torp they could have gotten.
worldly fern
...is that a bannable bug?
median needle
no you won't be banned for bug.
median needle
ya it was a weird bug.
worldly fern
so, my friend won't get their account banned if that happened?
median needle
no they won't.
topaz sky
@carmine hedge did u try clearing cache?
worldly fern
cool
carmine hedge
Im on iPhone.
topaz sky
Which model is it
topaz sky
Is it X series
topaz sky
Oh okay
carmine hedge
Seems big
carmine hedge
I think I did. I'm unsure.
topaz sky
Is there no way to clear cache in iPhone?
carmine hedge
Idk
topaz sky
I have never used iPhone so I am not sure
median needle
the infinite loading screen is a connection error or corrupted data. and as i said the only way to fix it is to try a different connection type or reinstall the game. continuously asking others for a different solution isn't gonna help.
topaz sky
@carmine hedge do u have ur account information
robust dagger
@median needle now entering after 10 mins now it won't load after log in
carmine hedge
@robust dagger its known
median needle
check pins for the solution to that.
topaz sky
If you are experiencing the Mikasa loading screen (as shown in this screenshot), please try either fully reinstalling the game (only if you have your account bound to FB, Twitter, or Yostar) or try to manually delete your game's cache by going to "Storage->Android->data->com.YoStarEN.AzurLane"
robust dagger
Is this?
topaz sky
U have ur account binded right
robust dagger
No
topaz sky
Huff
median needle
deleting the cache folder won't (shouldn't) log you out. it'll just redownload files.
robust dagger
So just delete folder
median needle
yes.
robust dagger
Ok
topaz sky
@robust dagger is it working now
lament hawk
So, i did redownloaded it. It just gets weird whenever i try to update it.
topaz sky
@lament hawk download apkpure and download it from there
median needle
then it's most likely your connection. try using mobile data/wifi or a vpn if you haven't already. if all else fails then ya try getting it from apk instead. 
topaz sky
@robust dagger the problem is u are gonna lose ur old account if u don't have its info and if it's not binded
robust dagger
@topaz sky will this bug be fixed and @median needle ship being gone bug also?
dusky fossil
yeah , mostly its connection issue ...
topaz sky
It should have been fixed by doing that
median needle
yes both should be fixed. and as eagle said you'll lose your account if you reinstall or download it from an apk.
before you do that though did you delete the 'com.YoStarEN.AzurLane' folder?
robust dagger
Yes
topaz sky
But I am not sure if they are gonna do something else to fix that
median needle
and you've cleared your cache from the storage settings?
topaz sky
@spring grotto we need some help
topaz sky
He has that Mikasa screen problem
But then deleting the cache did not work
And he hasn't binded his account
spring grotto
Hm.... 
topaz sky
So he can't really reinstall the game without losing the account
spring grotto
Ya know, there was that APK update that was just released on the Play Store
topaz sky
@robust dagger do u have ur uid
spring grotto
It's possible that it could fix the file issues w/ that update
robust dagger
Uid?
topaz sky
Okay u probably don't have it then
robust dagger
Sorry new to the game
spring grotto
@robust dagger Do you have the recent update that was released on the Play Store that was put out just a little bit ago this morning?
topaz sky
By morning he mean in his place morning
robust dagger
Yes
rose birch
Is the only way to disconnect a Yostar account through staff?
median needle
yes. you have to email cs to have them manually remove the email bind.
spring grotto
@robust dagger Hm...I'd say try restarting your device and then try clearing the cache one more time. A restart just to ideally refresh the AL files since you recently deleted them/opened the game again. But aside from that, we haven't found any other way to fix aside from cache/reinstall
robust dagger
Ok
spring grotto
If worse does come to worse, you'll just have to go through the recovery process if it does turn out your account wasn't bound
Speaking of, was it ever determined if it was bound or not?
topaz sky
But remember if you reinstall u are gonna lose all the progress
spring grotto
Or is it still in the air?
topaz sky
It is not binded
spring grotto
Gotcha
topaz sky
And the problem is he doesn't have his uid
pine star
what does this error means ? cuz I can still play, but the message keeps popping up when I launch the game
median needle
check #game-news
topaz sky
Is it possible to recover the account without uid?
spring grotto
Well as long as they have their in game name and server at bare minimum
they can recover it
median needle
yes it is.
topaz sky
Oh okay
pine star
'-'
topaz sky
@pine star is it still coming up
robust dagger
Welp still same problem
median needle
yes close the game and update through the google play store/apple store.
topaz sky
There is update u need to install
topaz sky
@robust dagger did u reinstall?
topaz sky
Idk honestly
robust dagger
...
topaz sky
Just wait till all the problems are resolved and then update the game
Then it should start working properly again
It will probably take 1 more day though
robust dagger
Yeah thx for helping not a lot people stick around that much or get pissed so thanks
topaz sky
Np and sorry couldn't really help u that much
robust dagger
It's okay at least I know how delete cache offline
topaz sky
Okay just don't delete the game and wait until all the problems are resolved and once u are able to run the game go in settings and bind it to ur Facebook account or Twitter
Just remember what ur Name was in game and which server u were in @robust dagger
robust dagger
Got it
topaz sky
So by chance if ur old stuff are deleted which I hope does not happen u can recover it but it will take some time
Guys I gtg but I will be back in few mins
cerulean cape
robust dagger
Umm @median needle but I'm still thinking that it's gonna do ot again but still missing San Diego and u 47
valid blade
Idk where to post.
Since the last update, the game is set full screen on my phone. Problem i have a notch, so some things are hidden then. Is this already a known problem ?
median needle
@robust dagger are you sure you had them both locked and didn't scrap them by accident? and restarting didn't help at all correct?
robust dagger
No
median needle
@versed hollow what are you playing the game on?
versed hollow
emulator
median needle
ok which one?
versed hollow
mumu
robust dagger
I didn't touch them since I them on last event and those 2 are in my crew
topaz sky
Ihor is it working now?
median needle
mumu should be working fine. does your pc have good specs?
robust dagger
Yes but my u 47 and San Diego are gone
topaz sky
@valid blade by hidden u mean white blank screen and timers in the shop hidden
robust dagger
And in case I binded
versed hollow
good specs? no but before the patch it went pretty fluid 50-60 fps
spring grotto
@cerulean cape That issue is almost certainly due to a connection issue. Try restarting your device and/or your network router. And if possible, trying a different network connection
topaz sky
And CL and put it to Super Rare
median needle
@versed hollow yes. is your pc powerful enough.
lol nvm
that's probably why then. the recent update ditched the x86 architecture and is now using the ARM architecture. a low end pc might not be able to run the game smoothly anymore.
topaz sky
And send a screenshot of it
topaz sky
Go to sort
topaz sky
Then select Super rare and CL
cerulean cape
Ok thanks. I'll retry later
versed hollow
but i tell it again: before the patch everything went fluid
median needle
the recent update ditched the x86 architecture and is now using the ARM architecture. a low end pc might not be able to run the game smoothly anymore.
valid blade
@topaz sky i mean some thing are behind the notch (the left arrow when you are in the main menu to go to commissions, tactical class etc..) i can still access it so it's not a big deal but was just reporting this problem
robust dagger
Here had 4
median needle
@robust dagger ok restart the game one more time and if they're still gone them email CS about the missing ships. be sure to include your account info and if you remember it, the ships info as well. (lvl, gear, etc.)
topaz sky
Gear I don't think anyone will remember that much
topaz sky
Okay btw @robust dagger go to ur profile and take a screenshot of it
robust dagger
Ok
median needle
yes i'm serious.
https://twitter.com/AzurLane_EN/status/1192369293557563393
spring grotto
@valid blade It's a known issue w/ the notch on certain resolutions. The staff has been made aware of the issue though in case it's possible to be fixed
valid blade
Alright, no problem then
versed hollow
fucking god...
topaz sky
We can't do anything its Google asking them to do it
median needle
@versed hollow play on your phone if you can or another emulator. nox and bluestacks work but people have mixed results with them right now.
robust dagger
Now it won't load account same on the start screen
topaz sky
Well there is no other way to remove that lag and low fps right now
robust dagger
At least I binbed
topaz sky
And @versed hollow its not just AL which is gonna have this problem other games also will have this problem once they apply the rules or else the game won't work
median needle
@robust dagger you bound your account in the settings menu yes? if so you can now safely reinstall the game to (hopefully) fix the issues.
robust dagger
Ok
topaz sky
U will just have to wait until support team solves the current bugs then find a way to solve the low fps problem
versed hollow
...
topaz sky
It's not just u even I am waiting cuz even I have problems
median needle
it's not a game issue that the emulators can't run the game smoothly anymore. most emulators mostly use the x86 architecture and somewhat use the arm architecture as well. them using the arm architecture is the only thing that even lets the game run right now. so it's up to the emulators to further support the arm architecture.
topaz sky
For now just login do hard mode in auto 3 times and do commissions
If u have high lvl ships
median needle
sorry to say but you're gonna have to either play on your phone or another emulator until they catch up.
versed hollow
i dont even have net and enough space on my phone
it has shitty 16gb memory
this is fucked up
so stupid
i have to disappear not to make god come down on earth because im swearing the shit out of this world
bye
topaz sky
U can't blame anyone here cuz Google is asking them to do it and they probably have their own reasons
sly ember
i just updated the game yesterday from the play store, why is there a new 1.4 gb update in the play store
median needle
topaz sky
Yeah that's the whole reason new event and some new stuffs
Or ur update did not take place properly
sly ember
that makes sense
topaz sky
Did u play yesterday after the update
median needle
did you get the recent update in google play?
weak moss
Well, i haven't google play/app store
But i played without them and all was good
Ah, if you ask azur lane's update
ye, it's recent
median needle
robust dagger
thx i can sleep in peace
weak moss
I'm tried to download twitter and login with him, but i see only this error if i try to tap
median needle
did you download this update from the app store?
https://twitter.com/AzurLane_EN/status/1195334035205021697
weak moss
I'm told you, i haven't play market/app store
I'm downloaded xapk
spring grotto
You'll need to download this most recent APK update then from your third party provider(QooApp, APKPure,etc). It was released just about an hour ago
weak moss
Okay, I'll try
compact viper
Can’t log onto my old account haven’t been able to get back on it plus getting a lot of Chinese characters instead of the English name
median needle
can you post a screenshot?
compact viper
Deleted the app got too annoyed with it
bleak plume
Hello
analog storm
hello
bleak plume
Was told come into tech support
median needle
what's the problem?
bleak plume
I keep crashing at the login screen
median needle
are you crashing when you try to login with twitter/fb?
bleak plume
No
topaz sky
Is it Mikasa login screen
median needle
how are you crashing then?
topaz sky
Is the login screen like this
bleak plume
iPhone
median needle
oh infinite loading.
try using mobile data/wifi or a vpn to connect.
topaz sky
Which series
spring grotto
Assuming it's an X series, there are known issues with them
topaz sky
Is it X?
No another person was using iPhone 7 and he also had a problem I don't think it's just X
bleak plume
It’s X
spring grotto
Hm...well I've only seen X, but still the same issue then
spring grotto
JP did release an iOS fix just a bit ago so hopefully we'll see than very quickly
bleak plume
So should I just wait?
bleak plume
No problem. I have a lot of stuff to do today anyways, just wanted to login. Yes, I have it binded.
topaz sky
Oh okay that's good
I think so there is a bug wherever u download the game from cuz i just check apk again and my update is 1.4 gb.
Even though I downloaded the previous update which was 1.32 gb and I was able to do the head Maid mission and oil rewards
spring grotto
They most likely just rebuilt the old update and had to push the entire thing out again.
They've had to do that before
fallen prism
cant buy gems on iphone 11. when i click on buy, the game freezes for a few seconds and nothing happens
re-installing made no difference
topaz sky
IPhone I believe are having some bugs especially the X series ones and some other ones too so u will have to probably wait for sometime or try the repair button in settings even though I don't think that will work
fossil locust
Hiii Im stuck on the loading screen 😦 what's happening?
topaz sky
Do u use iPhone X
sinful yoke
iphone x is having a crashing issue lol
topaz sky
Okay the problem is that for some ppl bluestacks and Nox isn't working
So if it's possible try Mumu emulator
sinful yoke
@fallen prism try a different internet, if that doesnt work, try restarting your device, and if that doesnt work
provide to me your iphone model and uid 
topaz sky
But before that can u check ur store
safe glade
Are there 2 of the store updates? Or just one?
topaz sky
@fossil locust can u check the store where u downloaded the game from
fossil locust
i checked and re-dowsloaded but same issue
topaz sky
Actually there are 2 one is 1.32 gb and the next one is 1.4 gb if u had downloaded the previous one which 1.32 gb it will download the 1.4 gb update too but if u have a update of 1.4gb then it's only once
The 1.4gb is just the fixed one
safe glade
Ok.... but I already downloaded the 1.4gb, and it's wanting me to do it again
topaz sky
It's fine just do it again
I dont think it's going to take extra place
It's just gonna replace the old one
safe glade
No, it's wanting to take more space
topaz sky
Hmm
Do u not get a install notification which says it is gonna replace the old version or something like that
After it is 100% installed
safe glade
Nothing like that
topaz sky
@fossil locust u will probably have to wait until the support team fixes it
fossil locust
okay thank you very much
topaz sky
@spring grotto shouldnt the old update get replaced by the new one
smoky sun
What do errors 100150 and 100404 mean? I use account binding via code, I had two codes and I used both of them. Does this mean my account is lost forever? If not, how can I recover it?
I play in JP server.
normal rapids
Have we gotten confirmation that the developers have added the notch UI fullscreen problem to their to-do list? I'm in o particular rush as the issue doesn't overly inhibit gameplay, but it certainly shouldn't be ignored. I just want to know they plan on doing something about it after they've squared away the game-breaking issues.
topaz sky
I am really sorry but I actually don't know abt those errors cuz I play in EN server
fallen prism
hmm, logging out of wifi and using my 4g did the trick. just bought the gems.
topaz sky
Oh okay that's good
spring grotto
@topaz sky Yeah it should if the Play Store plays nice. If it doesn't, a fresh reinstall should replace them
smoky sun
Is my account lost forever?
spring grotto
@normal rapids yes, there is. #known-bugs
fallen prism
btw, how do i send a suggestion on trello? i cant create a card
topaz sky
@smoky sun u will probably have to contact the JP support team for it
spring grotto
You post them in #game-feedback and a feedback assistant will review it when possible
topaz sky
Do u know Japanese?
topaz sky
U have Google translate in ur device?
smoky sun
Yes.
topaz sky
Okay 1min
fallen prism
thanks @spring grotto
topaz sky
Can u open this link and tell me if it translates
And if it does go in the bottom and choose the problem u have and provide them whatever Info u have
Cuz idk abt account binding through codes so I cant really help u that much @smoky sun
@smoky sun do u have ur uid?
upper frigate
and still not working
upper frigate
android 5.1.1
topaz sky
I mean which phone model
upper frigate
samsung galaxy j3
topaz sky
Can u check the store from where u downloaded the game
And is it binded? @upper frigate
rigid tinsel
Same issue here, I’m on iPhone
topaz sky
Is it iPhone X
rigid tinsel
Nope
topaz sky
Okay I think so in general all or most of the ppl playing on iPhone have that problem
@rigid tinsel which model is it
topaz sky
Do u have ur uid with u?
toxic cloak
Yeah I’m getting error 100404 on iPhone X after the latest patch I downloaded this morning. Yesterday the game worked great
topaz sky
Yeah @toxic cloak there isn't a fix yet for it but the support team is working on it
@rigid tinsel do u have ur uid
toxic cloak
Good to know :) guess I’m just gonna cry playing other games in the meantime 😅
topaz sky
Yeahhh
topaz sky
Can u check ur playstore or wherever u downloaded the game from
cloud jackal
There are also such mistakes
topaz sky
Check if there is a update from where u downloaded the game
Is it there?
It should be a 1.3 to 1.4 gb update if I am correct
@cloud jackal ?
topaz sky
Can u check the store now
topaz sky
Can u check it again
topaz sky
Okay download that then it should be fixed
Yeah it should be
Can u do it and tell if the game works properly after that
@sinful yoke I think all or most iPhone series have that loading screen freezing issue
@cloud jackal did it work?
steel cloak
Hi, I have a problem with the payment system in Play Store, anyone can help me?
spring grotto
What kind of issue exactly?
topaz sky
@steel cloak what's the problem?
topaz sky
Dude download apkpure and update the game from there
sinful yoke
no its only iphone X @topaz sky
cloud jackal
Is the game re-downloading now?
steel cloak
@topaz sky Tells me I can't use my play store credit even though i bought the Aurora´s skin last month.
topaz sky
What are u trying to buy right now?
steel cloak
The 10usd gems pack
cloud jackal
Okay, I'll download a little later to write off, or not.
topaz sky
Can u try disconnecting from wifi and connect again and then try
And is ur game up to date
@steel cloak did it work?
steel cloak
Yes, and same problem
topaz sky
Cuz apparently for one of the person wifi did not work but 4g work
@sinful yoke can you help with this problem
sinful yoke
what region are you in
steel cloak
North America ||Mexico||
sinful yoke
latin america isnt supported by azur lane en since its not in the google play store
carmine hedge
I want to know if there were any Carrier that were planned but never built in the history
steel cloak
But i bought in play store last month 
carmine hedge
since Carriers are like Military most favorite kid
sinful yoke
@carmine hedge this question is best suited for #history ( #club-list ) but all pr1 ships never came to light
steel cloak
sinful yoke
are you using google play or something like apkpure/qooapp to play azur lane?
steel cloak
qooapp
sinful yoke
were those purchases also made on qooapp?
steel cloak
on play store
sinful yoke
it is qooapp that wont support purchases then since its not directly from the playstore which is connected to your balance
steel cloak
i know
topaz sky
@steel cloak how did u get the aurora skin?
topaz sky
Hmm
golden pilot
Has there been any word on a fix for the camera notch issue that some of us are having
topaz sky
I am not sure
sinful yoke
no fix yet
quaint pike
hello goodmorning!!!! I want to ask if I can remove my email account in azur lane? I mean is it possible?
echo heath
Remove the Yostar binding?
quaint pike
yes
echo heath
/techsupport
pale pagodaBOT
echo heath
You have to e-mail customer support at the e-mail above
cloud jackal
@topaz sky That's it, I've updated 1.4 gigabytes there, and the bugs are gone 👍
void bay
has a solution been found for iphoneX yet?
sinful yoke
there is no fix released yet
void bay
it's cry time 
jagged wraith
carmine hedge
wheres the boss
sinful yoke
restart app
rain sequoia
spring grotto
It's just asking for storage/camera permissions
for some reason, they put in the un-TL'd ones 
carmine hedge
I was able to finally reinstall AL
I logged into my acc
Both twitter and yostar
All of my progress was gone.
I was at the tutorial.
@topaz sky
@rain sequoia
@sinful yoke
sinful yoke
I dont know what your original server is
login to all if you dont remember your server
round river
The new update left Azur Lane to crash on start up. reading the twitter feed said to reinstall the game to after hotfix. I did this with same result. I use a venue 8 with android OS. To check to see if my account was still there I installed Azur Lane on my PC bluestacks. logged in through my twitter account and found no data. I have email.ed Azur Lane supprt team, but have not other than the bot saying to please elaborate. I know i linked it to twitter due to the UI overhaul half a year ago, as to not lose my account. please I don't know what else to do.
median needle
after you reinstalled did you select the correct server?
median needle
ok. well if you emailed them with your UID or your username and the server you were on you can ignore the automated reply and just wait for a human response. response time is 8-12 business days.
if you have your UID you can ask one of the mods to check if your account is bound to anything.
sinful yoke
also can you try all servers just in case?
round river
thank you i will try.
lean mauve
so i fixed the iphone x crash by updating my IOS.
sinful yoke
thanks for letting us know we will suggest this fix to others in the meantime
formal karma
Hello could someone help me out?
sinful yoke
whats the issue?
formal karma
I recently downloaded Azur lane on my new phone, and I accidentally binded a new account to my twitter, replacing my old account.
I think it’s because I tried to skip the tutorial-
And log in straight away
full anchor
Hi,
Anyone here experiencing the game restarting all of a sudden?
sinful yoke
@formal karma did you originally bind your account or did you go straight to binding it to a new one?
@full anchor what phone do you have?
full anchor
Huawei y6 2018
sinful yoke
does it restart in specific places?
full anchor
@sinful yoke it restarts randomly...
formal karma
What do you mean? Uhh I had my old account binded already, but before the game started I had tried to log in to my Twitter, which binded the random tutorial acc to my Twitter
Sorry I don’t really understand
sinful yoke
@formal karma when you tried to login, did you do so at the title screen?
formal karma
Yeah
sinful yoke
@full anchor have you tried a reinstall or clearing cache? your phone has just enough ram to run the game without crashing, it is likely your storage is full or the game has some broken files
@formal karma do you remember your accounts server?
sinful yoke
are you logging into avrora right now?
formal karma
Yeah
full anchor
@sinful yoke yes i did... Cleared cache, reinstalled game, and my storage has a lot of space...
sinful yoke
@formal karma do you still have access to your old account on your old phone?
formal karma
No unfortunately
sinful yoke
@full anchor have you also restarted your device?
full anchor
Yes i did.
I saw other users having the same experience... It's in the review section of the play store...
sinful yoke
it might be device related then, can you turn on log mode and record the game until it crashes? sending me the part where it crashes is best
/logmode
pale pagodaBOT
sinful yoke
@formal karma can you try logging into all servers? also do you have your uid?
formal karma
No, I have my username though if that helps
And my lvl
and yeah I’ll try logging in rq
full anchor
@sinful yoke thats just it... Sometimes it crashes 30mins after logging in, sometimes it crashes right after i log in...
sinful yoke
it may be device related then unfortunately, I will look a bit more into it
formal karma
uhh I tried logging into a different server
I had to play the tutorial again, and my account is still missing..
Is there anything else I can do?
sinful yoke
this happened for all servers?
try checking a fb account or your emails to see if azur lane is in the apps and permissions or if yostar is in your emails
full anchor
@sinful yoke the game blacked out again while playing... I did encountered a log that says overheating...
This is also while recording the game
formal karma
okay I don’t have a fb account so I checked my email, nothing there
sinful yoke
@full anchor can you try running the game on 30fps?
@formal karma noted, since you dont have your uid I cant check your binds 
you will have to contact customer support so they can find it for you
/techsupport
pale pagodaBOT
sinful yoke
their email is above 
make sure to send your username and server
formal karma
thank you!
full anchor
@sinful yokeit's running on 30 fps
@sinful yoke the problem started to appear after the October update... I wasnt having any problems prior to the october patch...
sinful yoke
hmm noted I will have to look into it
rigid robin
Dunno if this is the right place to ask, but does Nox actually use ARM framework? I heard it does, but I'm having some lag regardless after the update
flat ruin
Hi again . This question come to my mind. Are Developers know that some players , me included downloaded Azur Lane using Qooapp because it wasn't in Google Play?
it's cool programm actually, even inside Emulator like Nox to update game
pure brook
I keep having this submarine issue often at times for no reason where despite being in the zone the button just appears like this and I cannot call the subs. I would have thought this issue to have been reported many times by now yet surprisingly I still encounter it. Has anyone else reported an issue like this?
flat ruin
@pure brook Oath Akagi and Kaga . RESPECT
I have as well OATHed Akagi and Kaga. And they 120 lvl
rigid robin
It doesn't appear to actually be in the zone - I noticed the ones that are have a brighter shade of red in comparison
pure brook
The top photo is from after I just finished that level and it appears to be well within the zone.
It's really strange, just at times the thing doesn't work for whatever reason.
Normally, if it was not within the zone that empty button for subs would not be there.
cloud fractal
any online support available please ?
spring grotto
@carmine hedge Well if you tried logging into all the servers just to be sure and your account still isn't in any of them and they all start you off on the tutorial, please contact customer support via email with your account name, server, UID if possible, commander lvl if possible and they'll look into it for you
/techsupport
pale pagodaBOT
spring grotto
@carmine hedge Good to hear
@cloud fractal The estimated response time is upwards of 8-12 business days (weekends not included) on the long end
cloud fractal
8 days ? for real ?
spring grotto
That was the most recent estimate that we were given, yes
soft bolt
My account is frozen can I unlock it?
frank hound
@misty crow Hello, it seems like my game crashes upon start. I'm not sure what the log is. Could you specify how to get there? Thank you very much.
bleak plover
Did they solve this problem yet?
urban shale
So I had no idea the recent update would be so large. There isn't enough space on my phone for it even after deleting a bunch of stuff from it. It downloaded the 1.47 GB update but is now asking for even more space for another update and I literally cannot make any more space and cannot access my account in any way
Is there a way for them to find the account via the number of the phone it is accessed on, and get me a transfer code?
spring grotto
@soft bolt If you're getting the message "Your account is frozen. Please contact customer support.", you'll need to contact them via email at al.cs@yo-star.com w/ your account information
@bleak plover There was an update released about 12 hours ago on the Play Store. Try downloading it if you haven't yet. If it doesn't fix it though, then there isn't
@urban shale Not by phone number, sorry to say. And there's no transfer code for the EN version of the game
boreal wing
The update is big because we're pretty much redownloading the entire game. They replaced the obb file with a new one having a different file name.
carmine hedge
@spring grotto Any word yet on solving iPhone X problems?
spring grotto
There is not, sorry to say. If it does help at all, the JP client did release a fix that addressed some iOS issues (not sure if it was specifically for the crashing) so ideally they should be able to release a fix before long
lean mauve
I was able to resolve the iphone x crash by updating my IOS if you havent updated it yet
frank hound
The latest ios?
sinful yoke
yes
frank hound
Okay, I'll give it a shot
sinful yoke
if you downgrade.. thats not really updating is it?
clear crown
hello it might sound dumb but this morning i gave my account to my gf in the EN version and so i wanted to start a new one but it seems i can't bind my new account to fb or twitter and my gf can't unbind my old account from it either so i really don't know what to do from here
grizzled knoll
hello I saw something that my API is doesn't support is it because the new framework or what I still can play but every time I login its always there
gilded owl
I've done downloading the 3rd parties from both qooapp and apkpure. And trying uninstall and installing again2. Yeah the API error is disappear.. But somehow i cannot log in my old account that i already bound with twitter and facebook.
spring grotto
Hm...try restarting your device restarting your device as well as your network router. And clearing the game's cache. If that doesn't work though, please report it to Belfast Bot
!bugreport
fair shellBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
spring grotto
steps for reporting
@clear crown What exactly happens when you try to unbind it?
@grizzled knoll It's a random issue that some players have. If you haven't already, download the recent APK that was released on the play store around 12 hours ago. It's possible that it'll fix it
clear crown
well she says she just can't unbind it cause the bind button is greyed out so she can't really put her own fb instead of mine
grizzled knoll
OK done I download it
meager fractal
Basically i would like to refund the first purchase i made for the £7.99 30 day trade licence deal as the gems did not go through. the second purchase i made went through so i just want the refund on the first purchase
spring grotto
@clear crown Well the greyed out part should be "Disconnect FB". She just needs to press that and log in through FB to unbind it. Although, if it's the only bind on the account, you won't be able to. You need at least two binds on the account since the game won't let you unbind your last and only bind
@meager fractal First try a refrund from your respective app store and see if they'll approve it. If they don't though, contact AL support at that point w/ your account information, the purchase receipt, and the fact that the refund was denied
/techsupport
pale pagodaBOT
spring grotto
email in case you'll need it
meager fractal
i did all that
went app store they didnt approve it
gave my uid
gave my reciept
clear crown
she did that already and it says that it doesn't match the UID bound to the account
so she can't disconnect nor change it to hers
mystic cradle
I have a problem where I cannot successfully bind my Facebook account and log in
I get stuck on an infinite loading screen
clear crown
yeah the binding seems a bit messy i even tried in a different server and i still couldn't connect with my fb cause it says it's already bound but since i can't unbind it well.. same for twitter
mystic cradle
Oh its not just me then
deft crypt
The infinite loading screen is a known issue, you can try reinstalling the game.
wintry solstice
how to fix this?
soft bolt
But I contacted al.cs@yo-star.com and they sent me (Hi there,
You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.
Thank you!) And if I reply they sent me this message again.
spring grotto
@clear crown Can you send a screenshot of the error?
@mystic cradle There do seem to be some issues w/ FB logins. Unfortunately the only advice we can offer is try restarting your device as well as your network router. And clearing the game's cache. Not a guaranteed fix, but it's possible it'll work. Or if you'd like, a full reinstall
@wintry solstice Do you have the most recent APK release from the Play Store that was released about 12-13 hours ago?
@soft bolt That's just an automated bot response. If you already sent in all of your information in your original email, you just need to wait for their actual response
clear crown
this is what she get when she disconnects fb and try to input hers.. i even went into my fb app management and took out al but still doesn't work
spring grotto
Hm...and she's logging in w/ your FB credentials correct?
clear crown
no she logged in with yostar code that i gave her then she linked her twitter but she didn't touch fb login
bleak plume
So I read a suggestion that a person made here about updating their iPhone X to login. I tried it and now I can login to the game without crashing :v
sinful yoke
awesome thanks for letting us know
spring grotto
@clear crown Well I meant on the settings menu in there. Did she click on "Disconnect Facebook" and then log in w/ your FB credentials to unbind it?
bleak plume
It work for my XR so hopefully it works for other iPhone user who are having the same problems as me.
clear crown
no we haven't tried that so we should use my fb to disconnect?
spring grotto
@carmine hedge Sorry for the random ping, but as mentioned above here, some players are mentioning that being on the most recent update for iOS on X devices will solve the crashing issue. I personally can't remember if you were on the most updated version but wanted to mention you in case you weren't
@clear crown Yepp. If you wanna disconnect your FB account from the Azur Lane account that she's using now, you'll need to click on "Disconnect Facebook" and shown in your screenshot and then log in w/ your FB credentials. That'll disconnect your FB account and then she'll be able to bind it to her FB
clear crown
okay thank you so much we will try that
spring grotto
No problem at all if you still have some issues, just let us know
wintry solstice
@spring grotto no,so do you mean,i must re intalling this game?
deft crypt
he asked if you had downloaded the last version of the game from the store
if not : then go download it, it may solve your problem
wintry solstice
ohh i see,ok thanks.
near sparrow
Hey guys, quick question. My game just keep crashing after loading the game. I'm trying to figure out what exactly is causing the issue because the iPad is literally fresh out of the box and the only things I have on there are 2 games so there's plenty of space. Any ideas?
so far i'm leaning to wifi (yet that makes it difficult to explain why it works so well on my phone)
tacit valley
hi, i redownloaded azur lane on my new phone but i cant seem to remember what my account is. i havent played in months (the last time i opened it was the kizuna ai event) but even before that it was another several month long gap. now that i have a good phone i want to get back into the game, but i cant remember what i linked my account to. i tried both of my twitter accounts, but they ended up making me do the tutorial and i ended up with a new start on both accounts. i dont think it was facebook either, and i searched my emails for "yostar" to see if i possibly linked through that, but to no avail. any ideas?
tacit valley
sorry i dont think i do, and i also dont know how i would get it unless i had access to my account
i dont even remember what i linked it with
sinful yoke
screenshots
tacit valley
screenshot of what?
uhh i sent a screenshot of my home screen on this server a while back
sinful yoke
plus staff ask people to write down their uid/username/server for updates but no one ever does 
near sparrow
@sinful yoke Yeah thanks for asking. I had to update it all the way before I could even download it from the App store
tacit valley
are player names unique?
sinful yoke
the screen that you change your secretary in (also has account stats) shows your uid so you may have a screenshot of photo of that somewhere @tacit valley
no, but I cant search for your binds with it
names are reused on different servers but cannot be reused on the same server
@near sparrow have you attempted a reinstall yet?
near sparrow
Yeah I have. I'm happy to try again though. It's just strange you know?
tacit valley
ill see if maybe i can find a screenshot, but im not exactly hopeful since i didnt play on my phone (i played on nox)
sturdy pike
Hi, I'm stuck while I was trying to login into my fb account
grand isle
News say there's another google play update that addresses this issue
tacit valley
ok so, theoretically
lets say i dont find my uid
would there be any other way to recover my account
or would i be screwed
cause turns out i still have nox installed on my laptop with azur lane on it, but it is telling me theres an update. bad news is, when i click update, it takes me to the app store where it only says "open" not update. so i cant even update the game to go into my account and see my uid
strange axle
Hey guys, I've come to the problem
same problem that Paulo had
redownloaded it ony phone
signed in to Twitter and yostar
sinful yoke
yes you just need to send your username and server to customer support snd ask for recovery, I only need your uid to check your binds
@tacit valley
strange axle
My ID in AL right
sinful yoke
did you check your server?
sinful yoke
do you have your uid possibly?
strange axle
All the screenshots I have are just drops, not sure that has anything important
and the main menu
tacit valley
alright, i will try that out with customer support, thanks. i have a few more questions though.
do you think if i installed an updated apk version, it would still have my account logged in?
also, are profiles server locked? meaning, my profile is only on Server1, but not Server2?
sinful yoke
@tacit valley its likely it will be there, but I dont know since I dont use apks
and yes
@strange axle did you check all servers as you logged in?
sturdy pike
@sinful yoke I'm stuck at login screen while I was trying to login into my fb account, what should I do? I download it from qooapp
tacit valley
o then the reason why i dont see my profile might be because of the server im on
i think when i last played there was only 1 server
by any chance do you remember what the first english server was?
sinful yoke
it was avrora
@sturdy pike can you send a screenshot of the login screen?
@strange axle check all just in case
tacit valley
alright, ill try that out thanks
AAA
it was avrora!!
thank you so much, idk why i never thought to check other servers 
sinful yoke
tacit valley
my precious botes are all here
will i have to change servers to avrora everytime i launch the app?
i notcied that it defaulted to lexington
sinful yoke
no, it will default to the latest logged in server
tacit valley
ok great