tech-support

[vestal saddle]

Thank you

[jaunty willow]

I can't unbind my facebook account. where should i contact

[sinful yoke]

do you have multiple binds or just fb?

[jaunty willow]

i have yostar and twitter

[sinful yoke]

did you lose access to the fb or do you get an error when unbinding?

[jaunty willow]

that fb can't be use anymore

[sinful yoke]

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

customer support can help remove it

make sure to include your uid, username, and server

[cerulean shadow]

how long does it take to get a response, I have sent an email over 2 months ago

[carmine crypt]

Error come when doing the Audio update

[thick crag]

Same thing here. Error(Code:4)

[muted atlas]

When i download the data. I got stuck in here. I've already clean up the cache but still not happen

[outer herald]

Either that error code is due to everyone updating the game at once or the voice had I bad update I'm guessing

[undone marsh]

Yeah, I'm getting a "Code:4" error from the voice update.

[worthy ivy]

Same, I got that update problem as well.

[brittle grail]

oh hey same here

[deft patrol]

for some reason when i try to buy gems it keeps saying "You already own this item"

[muted atlas]

Ok

After that, i got infinite download. Even i clean cache and re-download it

[flat patio]

I dont Know but i cant Update the Audio

[minor mulch]

I have the voice update error as well

[spring grotto]

Known issue #known-bugs staff are looking into it to get it fixed asap

@muted atlas It seems to be a network issue. Try restarting your device and network router. Or possibly trying a different network connection as well

[acoustic carbon]

do i send an email to [e-mail] regarding the illu book or is there some other email ?

[muted atlas]

I've already did. But still stuck at same code

[spring grotto]

@acoustic carbon Yes, that's it
@muted atlas Hm...well it's some form of network issue and since no other player is reporting such an issue, i'm inclined to believe it's not server side

[finite lark]

Server side

[undone marsh]

So basically what I'm hearing is "The Update Servers are choking right now, if you're in already, try not to log out."

If I had to guess, it's the horde of people trying to get their hands on some Germans

[dreamy yoke]

phew i guess ,just me have the voice error update

[outer herald]

@dreamy yoke #known-bugs

[lofty merlin]

Where is my monthly ship? O.o

[vapid crypt]

Im assuming im not the only one with the voice pack download error?

[tranquil cypress]

I got it too, code 4

[undone marsh]

#known-bugs

[vapid crypt]

I see.

[dusk flower]

bruh what the hell is this Code 4 Error for downloading the Audio man. And I was so excited too to hear Bataan and San Juan's voice

[dusty jasper]

GUYS,WHY MY MONTHLY LOGIN DOESNT CHANGE??

[spring grotto]

B/c it won't update till tomorrow when it truly becomes November

@dusk flower It's currently a known bug. Staff are looking into it

[dusty jasper]

OH...YEAH.....SORRU I LIVE IN GMT

[finite lark]

@spring grotto And what with infinity checking for updates?

[spring grotto]

Well only 2 people having the issue still makes me believe it's client side and I was able to update on my phone just a bit ago. But what region are you located in?

[sand pewter]

My Audio also doesn't wanna update :/

[finite lark]

Russia

All was good before maintenance

[carmine hedge]

Yup, Russia, won't download the update
Sometimes it gets stuck on the first file, sometimes it gets stuck on second
My internet connection is perfectly okay, 20mbps

[lofty merlin]

Why didn’t i get my login bonus?

[lyric grail]

looks like audio update problem got fixed... i was just able to update mine

[dusk flower]

Yeah, it's updating now

[finite lark]

Ok, next step. But nothing, just freezing

After restart again "Checking for updates"

[sage lagoon]

same problem Belarus

[carmine hedge]

Any of you got the same problem?

[dusk flower]

I thought they already fix it just a minute ago. It certainly fixed mine.

[sleek prawn]

Yep, having the same thing

[pastel dove]

yo, my mission tab keeps showing that red N when there's nothing to attend to

[spring grotto]

Audio update was fixed. If you're still having it, fully close out the app and reopen it
@pastel dove Your canteen or merchant is most likely at its fill point. They have a cap and when they're getting close to reaching it, they'll give you a notification

[fleet needle]

update download just freezing at 1st file

hello support

it's already 1 hour of downloading

what the hell i should do?

[spring grotto]

Try restarting your phone and network router. And possibly trying a different network connection. If none of that works, try clearing the game's cache as well

[fleet needle]

o'm already delete this game

twice

[spring grotto]

@finite lark Just to double check, were you able to try w/ a different network connection?

[fleet needle]

and restart 6 times

[carmine hedge]

Same problem here. Restarted my PC, rebooted the router, wiped cache, nothing. Did same on my phone (different cell data provider), still nothing, gets stuck on a second file.

[spring grotto]

If you're having issues w/ the update, please get a log mode screenshot of the update and as well what region you're from (USA, EU, SEA)

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[spring grotto]

steps for activating log mode

[carmine hedge]

for some reason I am unable to enter log mode

[spring grotto]

Are you holding down on the right side w/ your thumb and pinching in w/ your left fingers?

[carmine hedge]

sorry, didn't know about thumb part

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[carmine hedge]

and I'm stuck here

region is EU (probably, I'm in European part of Russia)

[twin bobcat]

Update frozen at here. Region Russia

[carmine hedge]

could it be that Roskmonadzor banned certain IP ranges again, I wonder

[spring grotto]

Got it, thank you. And what region are you from @carmine hedge?

[carmine hedge]

Russia

which probably means EU

Samara oblast

[twin bobcat]

no clue but smd reported vpn helps to update

[spring grotto]

Okay. I'll get this information forward to the team. Can't guarantee any response time though, but I'll be sure to let them know. In the meantime, please do try a free VPN just to see if that'll work

[carmine hedge]

thanks, will try and report on results

[soft hawk]

I had same problem, but when I switched from my cable ISP to my mobile isp it successfully updated

[sage lagoon]

its ok with VPN

[carmine hedge]

yep, VPN resolved the issue, used Ukrainian IP and it downloads just fine

apparently it is Roskmonadzor banning things again

[spring grotto]

interesting. I'll include that information as well just in case

[finite lark]

@spring grotto Sry for waiting, just at work. Yep working with vpn.

[spring grotto]

Gotcha. And I don't believe I got your region either, if you don't mind (EU,SEA,USA,etc)

[finite lark]

EU (Russia)

[spring grotto]

Another one from EU/Russia. Got it. Thank you

[finite lark]

Np

[sage lagoon]

EU/Belarus have the same problem

[wraith grove]

having same problem too

[twin bobcat]

Successefully updated with vpn aswell and game works fine with usual connection for now. Seems like some of CIS players have server update issues.

[wintry solstice]

first data is fast,but in second data really slow and stuck not move,how can be like this?

region south east asia

[carmine hedge]

Brazil here. Same problem. Only download things when VPN is on. Emulator worked fine though.

[silk dove]

OK, could someone please tell me if it's possible to log in with Yostar bind?

[spring grotto]

Yes, it is

[sinful yoke]

yes its possible

what makes you think otherwise? are you getting an error whilst logging in?

[deft patrol]

i've waited a good 4 hours now and I still can't buy gems because it says "you already own this item", pretty sure if it was gonna fix itself, it would've done so by now

[silk dove]

Well, I updated the app, then logged in with Twitter acc. Somehow I logged into Avrora instead of Washington, did the intro (w/o binding in the game), then tried logging in on Washington, but logged in with another account that was created for test purposes. So I can't log in into my lv107 account with Twitter any more

[spring grotto]

@deft patrol If it still hasn't cleared up yet, you'll need to email customer support so that they can look into it in the backend for you it seems

[silk dove]

Btw that second account was created months ago

[deft patrol]

"[e-mail]" is that the correct address?

[spring grotto]

@silk dove So just to confirm, are you still able to access your original account?
@deft patrol Yepp, that's correct

[deft patrol]

righto, cheers

[silk dove]

@spring grotto I can't do that with Twitter, and I don't know how to do that with Yostar acc

[spring grotto]

Did you bind your original account to Yostar in the settings menu in game?

[silk dove]

Yes, I did Yostar bind several months before that

[spring grotto]

Gotcha. Okay so all you need to do is simply click on Yostar on the title screen, put in the same email that you bound w/, generate a new code to that email, get the code from your email, input that code and login, then select your correct server

[silk dove]

Ok, thanks. It worked. Sorry for the trouble.

[spring grotto]

No worries at all

[silk dove]

The problem is, my Twitter acc is now bound to that 2nd acc and I don't know how to fix that

[summer grotto]

Is the download event data known?

Stuck at 60%ish of the first data.

Stuck at 60%ish of the first data.

[carmine hedge]

How do you get your old account back? My Facebook is bound to my new account and can’t fix it

[spring grotto]

@silk dove You'll have to unbind your Twitter from the second account. Either by manually logging into the account and unbinding it or having customer support do it on the backend by emailing them
@summer grotto Try a different network connection and/or a free VPN to see if that works
@carmine hedge You'll have to email customer support to retrieve it if it wasn't bound

[carmine hedge]

Thx and what is the email I contact to get in touch with them

[spring grotto]

It's [e-mail]

[carmine hedge]

Thx man sorry for the trouble

[spring grotto]

No problem at all

[silk dove]

Thx, Toaster. I bound trash acc with another mail and managed to rebind Twitter acc.

[viral wasp]

If I might have accidentally sold something, is there somewhere I can submit a ticket, or do I just have to deal with it? :)

[spring grotto]

Unfortunately you'll have to go w/ it

staff will not rollback accidental retires, sells, etc

[lucid vale]

Anyone else getting this?

[viral wasp]

okay thanks for the info, it's my own fault >_<

[lucid vale]

I just logged in an hour ago

[keen haven]

Welp lost my account I think rip

[gentle narwhal]

anyone here use mumu? got stuck updating data in-game

[covert wraith]

Can i change the loading screen? i just want my fav pict for my loading screen

[spring grotto]

@lucid vale Try using a different network connection
@keen haven Did you have it bound?
@gentle narwhal That might be a connection issue. There are currently some for some EU/SEA players. If you haven't tried it yet, restart your emu and possibly try a free VPN to see if that works
@covert wraith You cannot, sorry to say

[tribal cedar]

Can only update with VPN. Is this okay? Im from russia and there was no such issue before.

[covert wraith]

ugh, i hope in the future AL will have feature to select CG/loading screen like GGZ do

[spring grotto]

There's some issues w/ certain EU areas and not being able to connect to the update server (Russia is specifically one of the places)

[lucid vale]

@spring grotto using a vpn works, but I hope this doesn't become a permanent thing 😵

Thank you tho! I appreciate you getting back so quick!

[gentle narwhal]

@spring grotto alright thanks for the info

[dusky fossil]

Is it normal if :

2hr ago i run 3 slot of 2hr commision , around minutes ago those commision notification come ...

but when notification come , i got only 1 notification instead 3 ...

[unkempt flame]

So. Here's the situation:
My friend is on despair mode at the moment because when he login into sandy it kept throwing him to tutorial, but As previously checked, his account is fine "Iscariotic" confirmed by another player.
So all we got is his player name, level and probably his ship-list. he forgots the account details except for his passwords. and he binds using facebook.
how do we recover this?

[dusky fossil]

hello ???

[spring grotto]

@unkempt flame So does he have his UID from the account?

@dusky fossil Hm...not too sure, sorry to say does it always happen like that?

[unkempt flame]

he doesn't remember it.

[spring grotto]

Okay. And does he have multiple FB accounts?

[dusky fossil]

@spring grotto just happen recently , before that i got 3 notif from 2hr that i run before ...

[unkempt flame]

yes he did, but the other accounts are not not connected to AL, supposedly proven by the permission thingy. (new fb accounts will be asked for one, this one doesn't). he insist that its the correct fb account

he have this screenshot though.

and apparently it still exist

https://media.discordapp.net/attachments/460645783021289472/639495421231628299/unknown.png?width=1202&height=677

[spring grotto]

@dusky fossil Not sure. Might be a form of desync. If you'd like to try, you could try clearing the game's cache to see if that helps. But be warned, clearing it will cause you to need to download more data for the game most likely
@unkempt flame I'd say for him to try other FBs just to be sure as people using the wrong social media account email is a common problem. But if that doesn't work and/or he's completely sure that it's correct, he'll need to contact customer support via email so that they can look into his account for him

[dusky fossil]

@unkempt flame dunno if this help , but can he try to renew the FB permission in FB setting ...

[unkempt flame]

hmn

which costumer support email?

[dusky fossil]

@spring grotto hope it was just desync , i had commsion and research coming in next 30-40 minute ... will inform you later ..

[spring grotto]

@unkempt flame Email is [e-mail]

[unkempt flame]

@spring grotto Appreciated, I'll keep it updated on my friend's issue.

[coarse citrus]

Hi

I have a problem and I have already sent a mail but I got no response

[finite breach]

Estimated response time should still be 8-13 work days (so no weekends included)

[coarse citrus]

Oh

Wait

Yep

I sent it at 12:57 xd

@finite breach thanks by the way

[keen haven]

@spring grotto I did have it bound to facebook

[distant wigeon]

Can't login after update, game checking for update indefinetly...

[echo heath]

Restart or try changing your connection

[distant wigeon]

I tried already, it started downloading actual patch on mobile connection, but then it stopped again

[spring grotto]

@keen haven did you login with FB on the title screen?
@distant wigeon do you happen to be from the EU/SEA?

[distant wigeon]

EU, yes

[keen haven]

Yes I did @spring grotto and it took my to tutorial

[spring grotto]

Okay. If changing connections didnt work, you might try a free VPN to see if that bypasses the issue. There are some known issues with certain EU areas not being able to connect to the update servers @distant wigeon
@keen haven okay, try logging into all servers then to see if they all put you in the tutorial. Your character will stay on the server that they're created on

[livid rock]

I need help, plz

I bought the 40$ worth of gems, and i was charged for tgem, but didnt get tgem in game 😭

Also my first issue with the game so far, so i dont know how im suppose to present the issue

@spring grotto could u help me?

@granite lion are u a mod that can help meh?

[granite lion]

please email customer support

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[livid rock]

Ah, ty 😊

[spring grotto]

And also please be sure to include your account information along w/ the purchase receipt support will be sure to get it fixed for you on the backend

[coarse citrus]

Welp, now that I have time

I have this problem

Let me search it

I had an account without binding a Facebook Twitter or yostar account, but when I tried to bind my Facebook account today, I lost all my progress

[sinful yoke]

did you bind at the binding screen in settings?

[distant wigeon]

@spring grotto Thx, your advice about using VPN in eu worked

[coarse citrus]

@sinful yoke no, the thing is that when I was playing I didn't had an account bonded

So when I bound an account just to see if I would be able to save my progress y lost it

[sinful yoke]

@coarse citrus did you bind it in the settings though? where did you bind the account

[coarse citrus]

In the main screen

:''v

[brittle sentinel]

I've lost my account how can I get it back?

[echo heath]

You'll have to e-mail customer support with any identifying info about the account (UID, User name, Server, level, etc) @fossil sageu#8852

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[timber lagoon]

I have troubles with download of new update, how i can fix that?

[echo heath]

Try restarting the device / changing your internet connection / using vpn

[timber lagoon]

Updating stopped in one moment a nothing happened

[coarse citrus]

@echo heath tanks

[fossil sage]

?

Why did I get pinged?

[coarse citrus]

He was pinging me :v

[echo heath]

Don't know why discord's mention feature broke

[coarse citrus]

F for the discord's mention feature

[topaz nimbus]

Why does my game refuse to update? I tried reinstalling it, didn't help

[spring grotto]

If you're specifically located in the EU or SEA, try changing your network connection or a free VPN. There are some known issues w/ some areas connecting to the update servers currently

[topaz nimbus]

That worked, thanks

[ebon forge]

Hello, I would like to know of to get my account back since it wasn't binded to my twitter or my facebook.

[spring grotto]

You can. But if you didn't have it bound, you'll need to contact customer support via email

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in bot message in case you need it

[tight owl]

Please I need help, can I unbind my yostar account?

[sinful yoke]

you have to contact customer support to unbind a yostar account

their email is above, make sure to send your uid, username, and server

[tight owl]

Thank you very much

[tawdry cairn]

I dragged a character while the scene was building up when I changed to dorms, and now hipper is stuck in the wall while it was built in the game. Nothing major, but funny

[flint bone]

My level 19 Graf Zeppelin can’t use her copy to lb, but her copy can use her

[compact bluff]

can i use my ios account in bluestacks which mean android?

[spring grotto]

@flint bone You most likely have your extra copy of Graf as your secretary. Make sure you have the correct one as your secretary as that's the cause for that issue
@compact bluff Yepp, you can. Just be sure to bind your account properly and retrieve it properly on your new device

[compact bluff]

so is it fine when i bind it with twitter?

so i just have to login with twitter?

[spring grotto]

Yepp. That's fine. Follow this image for a visual showing. Steps 1-3 for binding. Steps 4-5 for retrieving on your new device https://i.imgur.com/roy6tih.jpg

[compact bluff]

i have a problem with bluestacks, i cant start azur lane because i have to activate something because something is working very slow

[echo heath]

isn't that just a warning message saying if it runs slowly then you can enable something?

[compact bluff]

ye

and it is really running slow and because of that i got blackscreen

[echo heath]

it's probably your computer then

emulators aren't that light. Have you allowed bluestacks to use more CPU cores?

you could also try rendering it in a lower resolution

[jovial charm]

Your lvl 19 one is not locked, hence she can be used for LBs, your lvl 1 Zeppelin is locked tho. So if you lock/unlock them respectively, it should work as intended

@flint bone

[flint bone]

Already solved it

Thanks tho

[gray jacinth]

Is it a known issue atm that some ships voices are not available? Yorktown, Bismarck, Repulse for example, their voices aren't playing even though the voice pack is downloaded. THis was after a clean reinstall too.

[sterile sentinel]

How ...

[gray jacinth]

Ah, nvm

Turns out it just needed a restart

[shy merlin]

I already asked for help in the in game support but i was wondering if it would be faster to ask here, so my problem is that I unintentionally bought the third slot for the classes to improve skills (i misclicked on the third slot without noticing, the game froze and a window appeared at the exact moment i touched the second slot) i would really appreciate if there was anyway to get back the gems as I never meant to buy the slot... Thanks in advance for any help you can offer.

[tight owl]

I already send my request to unbind yostar account to game support, I got respond from bot asking me to elaborate my inquiry. I told them my request again. So, How long i need to wait?

[jade rain]

i think i found a really unique issue with this game, and it happens on both my tablet and phone. on Settings > Options, turning On Auto-adjust loading screen aspect ratio disables all out-of-game notifications (which in turn makes me miss stuff like commissions and research). does anyone else get this problem?

[tender stirrup]

Would a purchase history help me recover my account?

[warped falcon]

My exercise progress bar is stuck at 1050 even though I'm already rank 59. It simply doesn't goes up at all and I have not lose any fight from the start of this new exercise season. Please help. My IGN is Kira Doru, I'm from Sandy Server

[errant tartan]

I have a problem on my account

I share accounts with other people, we both never know each other and we both never steal accounts from each other, we have shared accounts from the start

What should I do?

[finite lark]

same problem as @warped falcon
Exercise progress bar stuck at 1050

[main egret]

My loading times had become stuck most of the time. I dont think the issue is just connection. Never happened before.

[flint bone]

r/softwaregore

[sinful yoke]

[grizzled forge]

Hmm still no reply....

[echo heath]

@warped falcon @finite lark you don't have enough points to advance to a higher rank

[sinful yoke]

they take 8-13 business days for a reponse, if they havent responded in 13 business days please send a follow up by replying to your original email

[grizzled forge]

Send them again?

[sinful yoke]

yes, reply to your original email

[grizzled forge]

I see ok

[warped falcon]

@echo heath Dude, if you know what I mean then ping. You don't, so please don't try to be a smart-ass.

[echo heath]

wut

[warped falcon]

I need a real tech-support here

[echo heath]

It takes a certain amount of points in PvP to progress ranks. You're currently not at a point in the season to have enough points to meet that rank

[sinful yoke]

[warped falcon]

Even after I win 10 exercises my progress bar doesn't go up at all

It stuck at 1050

[echo heath]

captain is as high as you can be right now

[sinful yoke]

yes he is not wrong

[warped falcon]

So what's the real problem here?

[echo heath]

There is no problem happening. The season of PVP hasn't been going on long enough to accumulate enough points to be a higher rank.

[warped falcon]

What the hell! So it's about the damn game!

So it's like we're stuck at Semifinals

Until it progress more

[echo heath]

I guess you could say that? It's designed so that you must play out (nearly) an entire season before you can achieve the top rank.

[warped falcon]

Because I swear to Sandy, I have win all the way until now

[echo heath]

If I'm not mistaken, Admiral of the Navy is only achievable at something like 3 or 4 days left to the end of the season.

[warped falcon]

Not even a single lose in this season yet

[echo heath]

Anyway, not to worry, all is working correctly.

If you have more questions about the system, #gameplay-help or preferrably #pvp can help more.

[warped falcon]

Haiz, thanks you for your help. And I'm apologize for my rudeness to you

[echo heath]

That's okay, it's a confusing system.

[warped falcon]

That's the most confusing of AL to me

The first time I played PvP and I can't ascend beyond Captain, I thought for sure that the game is bugging

[shut owl]

Aight amma go cry, customer service is still nowhere to be seen

[sinful yoke]

they take 8-13 business days for a response @shut owl

[woven ginkgo]

Anyone else have a problem about not being able to join a Guild?

Every time i try and send an application it just says the index is full, even when its a new guild

[shut owl]

It was sent last month hahahaha probably 20 days already(weekends and holidays not included)

[rugged tendon]

@sinful yokeGood afternoon, I’m not good with English, I use a translator for this, I recently made a code to lock the ship and accidentally forgot the code, can you help me?

[sinful yoke]

contact customer support so they can reset the code, make sure to send your UID, username, and server @rugged tendon

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

customer support's email address is above

[hot mason]

Bugfix patch notes say that they compensated the players who got the wrong rewards in the October check-in reward. I still don't have the Jersey I was supposed to get today and got replaced with 1 coin. RIP.

[flat ruin]

Im using Nox Emulator now. And when im clicking Twitter and etc. to login. Azur Lane crashes

How can i fix this?

[sinful yoke]

do you have a yostar bind?

[hot mason]

...Well then. Never mind me.

[median needle]

@flat ruin try reinstalling nox or using bluestacks. (i'd recommend bluestacks) or start a new instance of nox and see if that works.

[flat ruin]

I see. Thanks

Bluestacks is more compatible with Azur Lane? Or they same?

[sinful yoke]

no difference just preference really

[flat ruin]

Hm. Ok

[median needle]

eh i'd argue bluestacks is a bit more easy on your pc than nox is. nox has a lot of bells and whistles to it that bluestacks doesn't. (some of those bells are unneeded)

[flat ruin]

Thanks for info

[dusk stone]

I used the event points to buy the rainnow torpedoes but the game got confused and I restarted it and apperantly I bought the deucthland skin instead please help

[rugged tendon]

@sinful yoke Thank you very much

[median needle]

it's known. devs might need to reset the shop. no idea if they will though.

@dusk stone head over to #bug-reports for a solution and read kawa's message.

[frigid cradle]

Game quit for an update (opened it after about 6 hours) and now it freezes at the logos with the black backgrond. Is this a known issue?

[rigid skiff]

uhh, why is there no snorkel in the core data shop anymore?

[sinful yoke]

it is bugged

@frigid cradle that is usually a connection bug, try restarting your device/router or switching to data

[rigid skiff]

rip. i have 801 core data. i was so ready to buy it lol. i need my 3rd one for my kms trio

[frigid cradle]

I tried restarting my device and using data, same thing happened in all cases

[silk heron]

I brought a quint rainbow torp, but got 380mm gun instead

[sinful yoke]

have you restarted your game at all?

this issue was fixed a long while ago

[silk heron]

Yes 4 times

[sinful yoke]

refer to #known-bugs then steps are listed

[frigid cradle]

Should I just wait and pray or is there something else I can do? Thanks for the help so far 🙏

[sinful yoke]

can you try applying a vpn?

[frigid cradle]

I can't, but i'll be able to connect from a different net in a different country in a few hours

[sinful yoke]

that should fix it then, there is some communication errors it seems with your location

a reinstall might be able to fix it as well, but that is generally a hassle

[frigid cradle]

Alright, i'll try later then, thanks

Yeah, I'd rather not try if possible cause of device memory

[silk heron]

Tried to reset for 5th time, still same

[sinful yoke]

this will help you V

[gaunt saffron]

@dusk stone lol same here

[frigid cradle]

Tried with a hotspot with a different internet provider and it works, guess I'll have to wait for the nets to stop messing up then. Thanks Kawaakari!

[dusk stone]

@gaunt saffron the big sad

[gaunt saffron]

have to email support

[jaunty shell]

Those who exploited the second quint rainbow mag torps will lose it?

[cursive pollen]

are u sure ppl got a second quint rainbow torp? it seems like everyone who tried to buy a second torp ended up with some other item in the store

[jaunty shell]

nope some have got it and extra PR prints too

[median needle]

@cursive pollen yes some people got a second torp by buying another item and it giving them the torp instead. the bug is fixed now so you can essentially have 2 torps.

[undone knoll]

I had pics from someone but it was deleted lol

[jaunty willow]

I need urgent help my account has been hacked by someone he used gem for change IGN and bind new facebook account im pretty sure i already bind yostar , tw and fb account but now fb is not my account so what requirements for verify my account i just always login and when he come i just login again i can only send IGN UID Server to [e-mail] and just only wait right ?

[undone knoll]

Visual bug or can people abuse this

[median needle]

@jaunty willow yes. email support and let them know so they can help you recover your account. let them know the IGN was changed and give them the name you had before it was changed. any other account info would also help verify it's yours.

[sinful yoke]

@undone knoll #known-bugs

[undone knoll]

Alright thanks

[silk heron]

Sent email now, but is it possible to have 2 quint magnetic torp, 1 from past event, 1 from rerun?

Nvm, its possible

[dusk stone]

Thanks support, you guys rock! Problem solved!

[slender oyster]

just bought the twin 380mm and after 13mb patch it changed into quintuple torpy.. and i havent bought that one yet

[sinful yoke]

refer to #known-bugs

[slender oyster]

sorry, im new here.. idk how to report this issue and i dont have permission to type in #known-bugs

[sinful yoke]

just got to read

3rd to most recent message regarding your issue

[slender oyster]

ohhhhhhhh

okay xD my bad

[radiant fox]

hi, is there a way to transfer gear sets from device to device? i didnt realise they were saved locally and spent a good 2 hours organising sets and itd suck to see that go to waste if it doesnt show up on my phone..

[sinful yoke]

there is not unfortunately

[warm void]

How does it work? Hacker? Server Lexington

[radiant fox]

[sinful yoke]

likely

[radiant fox]

hacker

do u know if theres any plans to have gear sets saved binded to account rather than locally?

[median needle]

it's a local thing? i doubt there is but you can suggest it in #game-feedback

[radiant fox]

yea will do and tbh i had no idea until i checked bc i figured makin them on my phone would be faster

its a huge bummer

[sinful yoke]

its been suggested

[radiant fox]

aa my bad i just messaged game-feedback

i looked up gear set device as keywords and couldnt find anything so i thought i was good to post

apologies

[frank agate]

Yesterday I bought a Swordfish Mk II-ASV, today I can buy it again, but I can not buy Compressed Oxygen Cylinder.

[median needle]

#known-bugs

[pastel dove]

yo uh does the checkbind command work

[sharp cypress]

Does the game run fine on Android 10 now? I have been putting off updating since I'm not sure if it would affect the game (was also waiting for FGO to run fine with Android 10, FGO seems to be OK now) but i haven't seen anything for AL.

[quaint terrace]

will the event shop reset be addressed soon? I've seen players obtaining 2 or 3 copies of the rainbow torpedo and i think it's a serious enough exploit to warrant some fast action

[sinful yoke]

@pastel dove yes, why?

@sharp cypress yes it just may require a reinstall if it does not work

@quaint terrace #known-bugs

[fleet needle]

when you will fix issue with update checking at en server

[sinful yoke]

what

[pastel dove]

@sinful yoke ive tried /checkbind with my uid but theres no response from the bot

[sinful yoke]

may you send your uid

[pastel dove]

69698858

[sinful yoke]

I imagine you need to check?

[fleet needle]

2nd day i have issue when game just freezing at update check screen

[sinful yoke]

/checkbind 69698858

[pale pagoda]

Z23 Sensei

Bind Status

Twitter

Facebook

YoStar Account System

Nov 1, 2019, 10:02 AM

[pastel dove]

wha

[fleet needle]

and i can play only with VPN

[sinful yoke]

you are good to login

@fleet needle it may be an issue with your wifi router, restarting it might work

[pastel dove]

thanks for the help but i couldnt do it in bot spam so yeaa

[fleet needle]

wifi

[sinful yoke]

its role limited

[fleet needle]

i'm playin at PC with cable

[sinful yoke]

then your ethernet

[fleet needle]

oh ye my internet

but before update everything was ok

and now i can play only witn VPN

[pastel dove]

ah ok thanks for the help but why is it role limited

[sinful yoke]

why would people need to check their binds if they dont need account support?

@fleet needle restarting your router might help, but not guaranteed unfortunately

turning off your vpn after being able to get past that screen might work as well

[pastel dove]

oh lol, paranoia for me. understandable, thank you

[sinful yoke]

no problem

[fleet needle]

ye i turn off VPN and game just crashed

nice one

ok i understood

i can't download updates without VPN

[lament hawk]

Is the rainbow torp from the exchange bugged? I didnt buy it but for some reason it was already crossed out.

I cant buy it, please do fix it i rly need it.

[carmine hedge]

hello when al.cs fix my problem?

i can see i can buy oils again from exchange, yesterday i bought

[sinful yoke]

@carmine hedge what problem?

[carmine hedge]

old account facebook

[sinful yoke]

shop items were reset for some people

@carmine hedge when did you send an email?

[carmine hedge]

2 days ago

[sinful yoke]

@lament hawk try contacting customer support if you didnt purchase it, make sure to include your uid, username, and server

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

@carmine hedge unfortunately right now the estimated response time is 8-13 business days

[carmine hedge]

oh okay QwQ

[languid crow]

is it possible to move my data from one server to another? from Sandy to Avrora

[sinful yoke]

it is not

[carmine hedge]

its impossible.. would be nice

[tame lantern]

Help

I can't find the remaining 6k

I have 3910

But technically I should have 9910

Also I did not buy anything

[median needle]

the number on the map shows your total amount you've collected. the number in the shop shows how much you have to spend.

oh i'm not sure then.

[tame lantern]

It's really weird

Do I just email them?

[spring grotto]

If I had to assume, you bought the mag torps, then the recent hotfix patched another one into your shop and made it look like you haven't bought it yet. That would match the points you're missing

[tame lantern]

@spring grotto I only have 1

From the old chessboard

[spring grotto]

Can you double check by going to your depot, turning on equipped items, and then looking for the mag torps?

[tame lantern]

Only 1

From the old chessboard event

[spring grotto]

Your equipped is turned off though. Your old one is probably equipped on a ship currently (unless you haven't used it or upgraded it in that long of a time)

[tame lantern]

Ohh ok then, TY @spring grotto

[lament hawk]

I have a dumb question.
I dont rly know how to reach customer support, where can i do pm them? Via email? In-game help? Sorry i just dont know.

[spring grotto]

You can contact them via email

/techsupport

[pale pagoda]

Z23 Sensei

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

email in the bot message

[lament hawk]

I tried that, and it doesnt work

[spring grotto]

Support does have a backlog so they take some time to respond to inquires. The estimated response time is 8-12 business days (weekends not included)

You have the address typed wrong. It's [e-mail]

[lament hawk]

Oh sheit my wrong

[spring grotto]

you're missing the hyphen

[lament hawk]

Yea right sorry.

[carmine hedge]

wtf ? i remember did not bought it...

[quaint ocean]

i wanna ask for safety, if my phone (i play only on phone rn) gets destroyed n i get a new one how would i get back to my original account?

i've only linked my FB, since incase i wanted to bluestacks the game, but how'd i be able to if my phone was accidentally destroyed n i got a new one?

[carmine hedge]

if u linked to FB u should be safe

since u use login with fb

[quaint ocean]

i can't say i have any knowledge since i haven't tried

and i'm too cautious of losing everything that i exactly has hesitated.

[carmine hedge]

IF u paired ur account with facebook, u will be fine

[quaint ocean]

i hope so, but severe doubts still unconsciously linger in the deep back of the mind.

[carmine hedge]

lmao

i am using dif devices to play. even i changed lots phones and i am fine

[quaint ocean]

different people different fears/traits and certainties, i'm just very nervous since it's a game i am liking alot.

[carmine hedge]

lmao hope yostar is fixing this crappy bug

[cold sandal]

You guys getting update around 10-12mb frequently?

[quaint ocean]

yes

i just did 2mins ago

[cold sandal]

Oh i see. I thought this phone is acting up

@carmine hedge yea i bought that 10 of bps b4 and yet it always shows 1/10

[mild sequoia]

where do you go to redeem codes?

i cant seem to find the option in game or online

[spring grotto]

Dont believe it's out yet for redemption

[carmine hedge]

so if yostar tries fix shit what about peoples who can see missing few items from exchange ?

oils i can buy again and missing BP

[somber herald]

I heard players could get extra oil and blueprints before event shop refreshes, but only torpedo will be deduct so they just got it for free?

[carmine hedge]

lmao they will deal next week with this

[somber herald]

What will happen next week?

I mean it is a bit unfair

Free oil and blueprints compared to players who started playing event today

[mild sequoia]

you cant redeem cd codes yet?

wtf, ive seen people talk about redeeming them

[thorn birch]

why cant i buy gems on my phone?

it said unavalible

[wintry solstice]

i have finish this stage and safe mode,but i make on clear mode still not work,can someone explain this?

[dusky fossil]

is it safe to exchange event point with Quint 533 now ?

[prime fox]

Clear mode in this event do nothing

Cos no moving elite boss afaik

[wintry solstice]

lol why they make it

[prime fox]

Clear mode is new feature
The event itself is an old event

Yea they didnt match

[wintry solstice]

ok thanks

[prime fox]

They fixed the shop bug, so i supposed it safe to buy things from shop now @dusky fossil

[dusky fossil]

@prime fox hontoni ?! ...

[prime fox]

Yea they announced it in #game-news

[carmine hedge]

next week they gonna fix

[prime fox]

Oh next week, not yet then
I misunderstood

[dusky fossil]

welp..

[mental vapor]

bought gems yesterday and didnt get them

should i email

[mild sequoia]

ya, ive always gotten mine immediately

[dusky fossil]

as per core shop , is it safe to exchange core data with equipment ?

[spring grotto]

Yes, core shop has been fixed

[dusky fossil]

[thorn birch]

why cant i buy gems on my phone?
it said unavalible

[spring grotto]

Can you send a screenshot?

[thorn birch]

@spring grotto

[spring grotto]

If I had to assume, that payment type isn't supported for Azur Lane. You'll need a different form of payment (such as a credit card)

[thorn birch]

it used to support it tho

it just happened today

[spring grotto]

Not too sure then. It's most likely something to do w/ your Google Play account or Mobifone account then

[hybrid stag]

@thorn birch Vietnam Telecom Service for GG pay got shutdown a bit

even Viettel cant

[thorn birch]

where did you find it? @hybrid stag

[hybrid stag]

so use Visa

ask google may be i just guess cause it happen to me too

[dusky fossil]

oh , payment via provider ??..

usually if provider payment Unavailable it's mean your provider currently updating / maintain their system ..

give it 1 or 2 x 24hr ..

if those payment option still unavailable , contact your respective provider ...

hope that helps , because it's happen to me too ... @thorn birch

[hybrid stag]

use Visa better cause u cant buy 40$ gem pack with that payment

[signal loom]

umm there's something wrong with exchange shop

[hybrid stag]

also more expensive

[dusky fossil]

@hybrid stag well yeah it's more expensive due to tax and service ...

i can buy $79 gem pack without problem with my provider btw ...

[hybrid stag]

15% is robbery...

[dusky fossil]

too bad , mine only 11% ...

[thorn birch]

lmao?

[waxen sable]

ok so all of sudden i lost connection and it wont let me reconnect. anyone else have this issue?

[deep olive]

wew...

i guess server is ded

the curse for dropping taihou to 7th rank...

[waxen sable]

i was one stage clear away from enough points to buy Tirpitz

[deep olive]

ya

same2

for the rainbow homing dildo

[cunning copper]

Down for me as well

[granite lion]

if you have issues with the server - what server you on and where you from?

[zenith forge]

I just realized one of the loading screen didn't show up for 1hour, it's the loadingscreen about succubus with revealing tiddies (staff picked).

anyone have the same issues?

oh hi restart

[granite lion]

staff pick was different screen
but this one was removed for several reasons afaik

hi

[zenith forge]

thanks for the answers, restart.

[dusky fossil]

Piukute loading screen was removed ?

[granite lion]

yes

[dusky fossil]

thanks god ...

[carmine hedge]

which one load screen deleted ?

[spring grotto]

The succubus one with all the shipgirls in succubus costumes

[carmine hedge]

where bunch of girls with black suits ?

[dusky fossil]

yep , that one .

[carmine hedge]

told it was nsfw

[granite lion]

if you have issues logging in - try restarting your game and/or device

[fierce arrow]

Is that normal ? that there is no final boss.

[twilit saffron]

noted, attempting restart now

[feral cypress]

Restarted, no success. I'm at Sandy

[spring grotto]

@fierce arrow Try fully closing the app and restarting the app. That issue is usually due to a desync issue

@feral cypress What region are you from?

[twilit saffron]

never had it so bad before 😦

[feral cypress]

South America

[twilit saffron]

ok, im back in, thanks >_<;

[dapper pendant]

Tried both on phone & emulator.
Not working

[feral cypress]

Closed the app both on cell and nox, trying again

[spring grotto]

@feral cypress Got it, thank you. If a restart didn't fix it, you could possibly try restarting your device completely and possibly a free VPN to see if that fixed it
@dapper pendant Try fully restarting your app and device firstly. And what region are you from?

[fierce arrow]

@spring grotto thank you)

[waxen sable]

restart luckily fixed it for me

[flat ruin]

Help. Can i transfer my account binding from Twitter to Yostar?

[kind hazel]

sorry its probs been answered but why cant i buy Deuch skin?

[spring grotto]

@flat ruin What exactly do you mean transfer the bind? You just need to bind to Yostar in the settings menu in game and then unbind your Twitter account
@kind hazel #game-news

[opaque flax]

Started getting a "Connection Refused"error and cant play. Is there a reason for that?

[flat ruin]

Oh...then it means i should do that from Phone first

I see...i see

Thanks a lot @spring grotto

Cool nickname by the way

[granite lion]

can someone who still has the login issue take a screenshot of the log?

/logmode

[pale pagoda]

https://www.youtube.com/watch?v=p1Yl9InTWzk

[flat ruin]

What means log mode?

aaaa

Log

i get it now

[granite lion]

[kind hazel]

ok i have read that but when i try to buy it just says error, not that its already bought, am i just a dumb dumb? O_o

[spring grotto]

@kind hazel Nah, it's pretty much the same issue. We've tried multiple workarounds but players will always get that error. If you're specifically getting the error though, do email them as well

[dapper pendant]

@spring grotto Restarting only works on phone, not working on emulator.
Sigh, i wanna farm on emulator :(

• Avrora (SEA region)

[kind hazel]

ahh ok, ill screenshot and send to them, thank you anyway 🙂

[spring grotto]

@dapper pendant Okay, can you open up log mode and get a screenshot of it when you get the connection error? Steps to open log mode are in the above youtube video

@kind hazel No problem

[dapper pendant]

@spring grotto idk if you can read the logs

[spring grotto]

Yepp, that's good. Although can you get the logs when you're getting the connection error if possible?

[dapper pendant]

@spring grotto this one?

[spring grotto]

Yepp, that's good. Thank ya

And what region were you from exactly?

Such as EU,SEA,USA

[dapper pendant]

@spring grotto Avrora (im from Indonesia) SEA region

[spring grotto]

Got it

[versed lance]

Same issue here, switching to mobile phone network let me log into the game on my phone

EU

[granite lion]

can you try again if you have issues?

[fickle panther]

Same here, though mobile network doesn't seem to resolve the issue.
Middle east/washington server

[sonic loom]

Same problem over here, EN Sandy Server, from Spain

[gleaming ruin]

Still no response to my issue :(( i hope the devs notice ny issue

[feral cypress]

Idk if it helps but a friend had success logging in the same server from the same region

[spring grotto]

Can ya'll try restarting your app and phone and trying again real quick? Just to see if it's still occurring

[gleaming ruin]

My issue is soon to be a month still not notice by the devs

[torn holly]

is the event buylimit not working? bought the 6k torps and can buy them again... intended?

[granite lion]

#game-news

[versed lance]

I'd rather not restart my game in the case I can't log back in
maybe if I get kicked out again

[torn holly]

ah ty

[fickle panther]

restarted game and still couldn't log in
restarted phone and still

[sonic loom]

i already tried restarting both, but the problem still there

[flat ruin]

How i can create Yostar Account?

By the way can i bind my profile to two Twitter and Yostar at once?

[spring grotto]

@fickle panther @sonic loom Got it. Thank you very much
@flat ruin You just go into the settings menu in game and go to account. And then choose to bind to Yostar. There's no real account creation needed

And you can bind it to Twitter and Yostar at the same time, yes. But only one Twitter account

[flat ruin]

Ok. Thanks

[feral cypress]

Restarted both device and game. No Progress

[spring grotto]

Okay. The issue is being looked into currently. Sorry for any inconvenience

[dapper pendant]

Now i got this message 😦

[wicked jungle]

So will the secon gold quad you could buy from the shop also be replaced?

[wispy smelt]

i'm getting a different error when trying to buy the desu skin

i've not bought anything from the shop at all, before or after the mag bug

and it keeps occurring on 2 different devices and after restarting

[spring grotto]

Yeah, that's another issue we have w/ the skin. We don't have any input from it from staff yet. But just to be safe, you can send an email to customer support in the meantime with your account information and a screenshot of the error (preferably w/ log mode open)

[floral flame]

Well, add me to the pile of "connection lost", reconnecting, "connection refused" users (USA)

[wispy smelt]

i'll just wait until the staff report, it's out of office hours in china now right?

[spring grotto]

Yes, they're out of the office for the weekend until Monday

[wicked jungle]

or another problem - if you bought a second RB mag torp legitimately, and read the message before you bought the third - I fear my legit second one might get automatically removed as well when they go through.

[wispy smelt]

yeah, i'll just wait then report once the specific bug has a resolution in place

[spring grotto]

@wicked jungle They shouldn't. They're just looking for an extra purchase from this specific event

[wicked jungle]

And what about the other stuff? Like the 5x BPs I bought and the Gold quad torps? The statement was only about the RB torps. Should I stay away from them as well?

[versed lance]

alright, I'm able to log in through my emulator again without mobile phone network

[dense vector]

It stayed on this for a hour

[dapper pendant]

Okay, installed Memu & AL, login, it works.
Back to Bluestack, login, it also works.
Maybe you guys that play on emu can try installing AL on another emu too.

[velvet summit]

finally able to login again with bluestacks

[flat ruin]

Can i play in Phone and PC using one profile?

[echo heath]

yes, just not at the same time

[flat ruin]

Hm. Cool. Thanks

I can farm as well using Phone. That's awesome

Not always want use Emulator if i need farm long

[low isle]

Can’t buy the skin, is it normal ?

[zenith forge]

@low isle #known-bugs

[low isle]

alright

srry

[flat ruin]

Even so i did bind my profile to Yostar

I still need do training lvl

Wtf?

And server is right one as well

[jagged sorrel]

i sent a email about a purchase problem to the support email, got an automated response, and i replied to it. how long do non-automated replies usually take for support?

[dusky stream]

Help I lost a account

where to write

[echo heath]

@flat ruin Check all of the servers. Make sure you bound your original account in the settings and are logging in with that bound method on the log-in screen of the new device.

@dusky stream You can write the problem you're having here

[flat ruin]

Im bind to Twitter. In Nox if i use Twitter to login it crashes

[dusky stream]

I reinstalled the game and can't log in to my account

I was tying it to Twitter

[echo heath]

I've heard Nox has issues with Twitter, either keep trying to log-in via twitter until it doesn't crash or bind your account to Yostar and try logging in with that @flat ruin

@dusky stream You successfully bound the account to twitter before you reinstalled the game?

[dusky stream]

yes

[echo heath]

Okay, so when you start up the game, log-in via the twitter button on the log-in page

And then be sure to select your correct server. If you see a tutorial, try all servers as you probably forgot which one you were on.

[flat ruin]

It says i cant bind my profile if its already bind using Twitter

[dusky stream]

I didn't untie it, so if it didn't come off with updates

[flat ruin]

Help

[dusky stream]

I remember which one I played

[echo heath]

If you uninstall the game you have to log-in to your account again via your binding method

[flat ruin]

Is binding to Yostar is safe?

[echo heath]

All 3 methods are safe to bind to.

[flat ruin]

I will not lose progress if i delete account?

Game

Not profile

[echo heath]

Okay, in the original game, make sure you're bound in SETTINGS to one of the three

Go to your new device and at the LOG-IN screen, tap the method you bound with to log in

that's it

[dusky stream]

sorry?im so stupid

sorry for wasting your time

I'm just stupid

[echo heath]

https://imgur.com/roy6tih

maybe pictures will help

[dusky stream]

I entered not on that server because I did not see an authorization icon anywhere, and got used to be guided on it

[echo heath]

skip to step 4 if you have already bound your account

[dusky stream]

I'm fine

[flat ruin]

I tried to discconect from Twitter binding. It sends me to Twitter binding and does not disconnect. Is this bug? @echo heath

[echo heath]

You don't need to disconnect twitter

Why are you trying to unbind?

[flat ruin]

Im trying to use Yostar binding

But it does not work without not having this bindings

[echo heath]

You don't have to touch twitter for that

[flat ruin]

I know. But when im trying Yostar binding game says Error. You already Binded to Twitter binding so you cant

Something like that

[echo heath]

can you show the error

[flat ruin]

Binding to Yostar is not possible

If Twitter / Facebook binding there

But i cant Disconnect from Twitters binding because it just doesn't

It sends to ask from Twitter to bind it

It does not UNbind but Binding instead if i click Disconnect

This looks like Bug or im stupid

@echo heath are you here?

[echo heath]

Sorry brotato

Okay this seems to happen when your e-mail you want to bind to with Yostar is the same as twitter account is made with

So the thing is, you can't unbind with only one binding

so you could just make a dummy e-mail

to bind to Yostar

keep in mind you can't unbind Yostar yourself so be okay with that if you bind Yostar to a dummy e-mail

[flat ruin]

Wait . I cant unbind Yostar?

If i bind it?

It says forever , lol?

[spring grotto]

It's not completely permanent but normal players are NOT able to unbind them. Only customer support can unbind them for you

[flat ruin]

So passworr that generates stays forever?

Password*

Hm. I see

By the way there can be two bind at once right?

@echo heath

[echo heath]

Yes, you can have all three if you want

[flat ruin]

Oh. Cool

Thank you very much . It worked @echo heath @ImAToasterStrudel#8030

@spring grotto

I can finally play in Emulator now

YAY

[spring grotto]

Good to hear and no problem at all

[jagged sorrel]

i already asked, but mightve been in the wrong channel or got skipped over but, how long do non-automated response emails usually take on weekdays?

[echo heath]

8-13 business days is the estimate

[jagged sorrel]

thanks for the reponse

[earnest galleon]

Hello, there is a bug buying the dark demon princess from the Points shop?

[carmine hedge]

@earnest galleon #known-bugs

[earnest galleon]

thanks

[sweet aspen]

hey sorry but someone say me that have a channel "artist lounge" ;-;
How can i go on it ?

oh no my bad, just i cant read properly its good i think

[fluid pumice]

I’ve sent an email on the 16th Oktober, regarding recovering my account and still no reply.

[spring grotto]

Support currently has a backlog so the estimated response time is anywhere between 8-12 business days (weekends not included). If it goes over that estimated time, send them a follow up email

[carmine hedge]

is there any way to unbind a email from an account?

[echo heath]

Yostar? You have to e-mail support for that.

[knotty trellis]

Hello guys. i have a problem with my Azur lane account after update. Who can help me? Write in Russian lang its possible? >_<

[echo heath]

@granite lion I believe does

Until he comes around you could try posting your problem here

[sinful yoke]

yes he does

[echo heath]

I remembered right.

[south garden]

Hello! I bought gems today and was charged but haven’t received gems yet. I have sent yostar an email containing the problem and my purchase ID (on IOS). Anything else I can do to reach out? I understand that it will take awhile for them to get back

[sinful yoke]

did you also include your uid, username, and server?

[south garden]

No

[granite lion]

@knotty trellis I'll DM you

[sinful yoke]

@south garden you should include that as well or else they wont be able to give you gems

[south garden]

I just did haha!

Thank you guys!

[sweet quest]

Quick question, 8 hours ago I sent an email regarding an account recovery and accidentally replied to the auto response before I saw the "do not reply". Do I need to resend an email now?

[sinful yoke]

no, replying is fine

[sweet quest]

Ah ok, thank you for the help. :)

[sinful yoke]

can you send me a photo of the part that says not to reply? seems to be confusing people recently, makes me think it was recently added in

[sweet quest]

For some reason discord isn't letting me send a screenshot. Give me a minute sorry

Oh nvm

[median needle]

you're not supposed to reply to that. don't worry about that. if you sent all the info just wait for a human response.

[sweet quest]

Ok, thanks for the help, I really appreciate it. :)

[median needle]

also no kawa the "###Do not reply below this line###" bit has been there ever since they started using the automated message.

[sinful yoke]

no people can reply to that

and yes but people keep cutting off the other half

its seriously standard email format they almost always say dont reply below this line

if you reply below it, they wont see it

staff response

your email

if u reply below it
staff response

your reply

your email

[sweet quest]

Quick request
Can you deny my recovery request

I just found my old save from a year ago

[sinful yoke]

just go ahead and reply again to your reply and tell them that you logged in!

[sweet quest]

Aight thanks, I thought I didn't bind my old save and assumed it lost. So happy I found it

[urban eagle]

Hello, what does that means?

I never had it before

[turbid inlet]

Dock space??

[urban eagle]

Event C3 boss battle

[turbid inlet]

Try closing game

[urban eagle]

I have dock and gear space.

I'll try close

Ok it was a bug in the dock

One ship was not counted on the total

And i had 1 space available

Now i have a classic message for freeing some space

Strange behaviour

[turbid inlet]

It be like sometimes @urban eagle

[spring grotto]

@drifting palm That's more of a question for #gameplay-help

[drifting palm]

👌 👌

[warped badger]

So i have a azur lane account from my old phone and i accidentally bind the new account with my fb but somehow it did not disconnect from my ol account so i dont know what to do. Can someone give some info?

[lethal quartz]

I get this error when trying to purchase the Dark Demon Princess skin from the exchange shop

[steel kettle]

@lethal quartz it's been reported already - devs out of office til monday though so they cant fix yet

[lethal quartz]

oh ok ty

[steel kettle]

or at least it was brought up already in #bug-reports

[gentle karma]

any way to implement a loading screen selection?

that is, people can select which loading screens to show up

[vapid valley]

um i see some complaint over internet about yeah like NSFW loading screen at EN server who then deleted because player hate it (some of them), so i give my opinion about it to make player comfort and if the staff or developer want's to put it in game, this is my opinion: 1.) can we have like shuffle button at loading screen?, because some art maybe unpleasant for some people, or adding the disable loading screen option at setting menu 2.) raise the age rating from 12+ too 15+ at google play store, because some country maybe have age restricted to see some NSFW and some people have different situation too thats all, thank you, and im sorry for any unconvinient

[gentle karma]

raise the age rating?

[vapid valley]

yeah some people complain about it too

[gentle karma]

or, my option, where we can select loading screens

[vapid valley]

thats like shuffle button picture at loading screen

[gentle karma]

that's indirect

and is filled with problems (e.g., people will still complain if an image pops up, because it will still be in the shuffle)

either option is, at a glance, easy to implement

it really depends on how the images are gathered

[vapid valley]

yeah but some maybe love it, im just give my opinion, let the staff or dev decide, beside some player like it to (few player)

[gentle karma]

I would actually like this option so I can get images like that Laffey 4th of July pic

actually, the term for this is a "Gallery"

[vapid valley]

ahhhh....... i see some man of culture here (☞ ͡° ͜ʖ ͡°)☞

thats great too like, galery option at loading screen it would be nice

[tender prism]

Do you guys know how long it could take for the shop to be fixed? I sent the email to the AL EN staff like it said, they replied and after I replied, explaining what happened, it went silent. Did anybody had the same issue with the shop, sold out items you didnt buy?

[gentle karma]

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[gentle karma]

@tender prism ^

[tender prism]

Ay, thanks

[gentle karma]

turnover is usually a few days after a report if an event happens

(at least, judging from past bugs that happened)

now I'm wondering why a game like Azur Lane has so many wallpapers and yet no Gallery option >.>

[spring grotto]

@tender prism You don't need to file a bug report for that issue. If you already sent an email, you're good to wait for their response. It's the weekend so they wont' respond till Monday at the earliest

[gentle karma]

ah, that is good to know; is is preferred to do it through the Trello stuff or email?

[spring grotto]

For the specific shop issue about it saying "Sold out" for items you don't actually have, staff request that you email them w/ your account information and screenshots of the shop as they need to help you specific account on the backend

[nocturne rose]

they've said something about the rainbow torp issue but what about the gold torp, are they also planning to remove the second gold torp you get from the event shop?

[slim glacier]

Hello all! I bought a gem back but an error occurred but I was charged on my account. How do I go about finding a solution? Thanks in advance!

[gentle karma]

@slim glacier I'm pretty sure like above, send an email to the devs with the account/relevant info; if it did go through as you said, they should be able to resolve it; worst case, just contact your credit card company

[spring grotto]

@nocturne rose Unfortunately we don't have any confirmation regarding the other shop items. If they're still there after a full restart of the game, I'd personally imagine they're fine to buy as they can be obtained via other methods and aren't as exclusive as the rainbow mag torp. But that is just an assumption on the likely course of action as we're not able to confirm w/ the team

[nocturne rose]

@spring grotto full restart as in waiting for the new game patches or just simply closing and reopening the game by myself?

[spring grotto]

Just simply closing and reopening the game

[nocturne rose]

did they by any chance already fix the double rainbow torp issue

[spring grotto]

Not yet. They will have it solved in the coming week along w/ dismantling it for all players who acquired it

[carmine hedge]

I'm getting a System error: 1:InvalidInput when trying to buy the Deutschland Skin from the event shop

already tried restarting the game

[nocturne rose]

cool, thanks for the help

[spring grotto]

@carmine hedge We personally have no fix for that issue as of yet. We'll be checking w/ staff come Monday when they're back in the office

[still cove]

Just want to make sure, but has Android 10 compatiblity been 100% confirmed?

And don't mean like Beta builds etc

[spring grotto]

It has not been afaik But we also haven't had reports of it not working from players either.

But in general, no true confirmation

[still cove]

AL is the one thing holding me back from updating my OS.

Just wanted to make sure.

[strange tendon]

Hello can I have some help plz

I need help restoring my account

[spring grotto]

Did you have it bound to FB, Twitter, or Yostar

[strange tendon]

I don’t think so

I was told if I have my server name and in game name and lvl I can get it back

But none is responding

[spring grotto]

Did you send an email to [e-mail]?

[strange tendon]

Yes but I’ll try again hold on

[spring grotto]

If you've already emailed them, you're good to wait. They can take up to an estimated 8-12 business days to respond due to a massive backlog

[strange tendon]

Ok thank you

If I don’t have my UID will my server name commander name and lvl be enough to help them find my account

[median needle]

ya. if you don't have your UID your username and the server you're in work as a replacement.

[strange tendon]

Ok I got an email from them hopefully I get my account back but it’s going to be awhile

[mental vapor]

what should i do

it says do not reply but they ask me questions

[median needle]

ya it's a bit confusing. if you gave them all the info in your original email don't worry about it and just wait for a human reply.

[mental vapor]

just what i need and my uid right

[median needle]

if you're trying to recover your account, yes. you either need your UID or your username and the name of the server you're in.

[carmine hedge]

im going to send an email to report the event shop bug on my account, but is it also reasonable to include how the Best Wishes to Azur Lane event has not showed up for me at all?

[echo heath]

No need, the event doesn't start until the 7th

[polar cobalt]

i just installed AL on my nox. but the sound of the game not working. cant hear anything ಥ╭╮ಥ

[echo heath]

Turn the speakers on

Turn the volume up

Assign the appropriate audio output to your emulator

[stray thicket]

Hello i have an issue trying to unbind an incorrect twitter account with AL. I tried to disconnect it in game by hitting disconnect but it takes me to twitter page which is asking my permission to authorize it. Through twitter, I already disconnect permissions to AL. Right now it is still binded somehow, does anyone know if this is a bug or am i doing something wrong?

[sinful yoke]

did you unauthorize it before or after truing to disconnect it?

[stray thicket]

I tried to unbind it ingame first, but that didn't unbind it so i tried doing it through twitter

[sinful yoke]

@stray thicket do you only have one bind?

[stray thicket]

i only have twitter bound

it sounds like i should try binding it to something else before i can unbind?

[sinful yoke]

yes often times an error comes up if you try to disconnect a bind without any backups

[stray thicket]

ill try stuff tomorrow

thanks

[carmine hedge]

Hello...can someone explain the PDT to MST time change?

[sinful yoke]

devs wanted timezone that does not observe daylight saving in the US

[carmine hedge]

Sooo

Is it one hour earlier?

Or the same time?

[sinful yoke]

it should be one hour later

[carmine hedge]

Oh

So basically we are back to the original time?

[sinful yoke]

mst is a hour ahead of pst

uhh

not really

pdt is one hour behind pst

[carmine hedge]

Ye

[sinful yoke]

so if anything we’re about to be 2 hours ahead of normal reset

[carmine hedge]

Anyways im in GMT+8 so that means server reset every 5pm?

[sinful yoke]

that im unsure, its UTC -7 though if thats easier to translate

[carmine hedge]

Oh oke

Well seems like its 5pm based on the earlier explaination

But lets see

Thank you kawaa

[sinful yoke]

no problem!

[vivid palm]

hash file check failed

how to solve the problem?

[vivid palm]

seems to be SEA problem

i use vpn connect to usa then problem solved

[sinful yoke]

its a connection error not specifically region

[vivid palm]

so how to fix it?

[sinful yoke]

a vpn or different internet connection would have to be used

its a one time thing, you can play as per usual once you get past the error

[vivid palm]

ok

so redownload the game doesnt help right?

[sinful yoke]

it can help iirc

[vivid palm]

but before i dont have this problem

just appeared suddenly

[vivid palm]

i tried redownload the game

it doesnt help

@sinful yoke what is the cause of the "hash file check failed" problem?

i am going back to msia in few months, do i suppose to play this game in msia without vpn?

msia=malaysia

[night ember]

welp i need help, i've had two in game issues that have come and go so far with the current one being annoying (ill get on the first one once i find the screencap)
here's the first one:

[vivid palm]

@night ember which country are u stay in right now?

[night ember]

USA

[vivid palm]

hmm

USA shouldnet be ip restricted

[night ember]

something id like to note, is that this is when im using the phone's internet, when i connect to other networks its just fine, doesnt get blocked or anything

[dusk flower]

This is the same error when u use VPN in a restricted IP

[night ember]

i dont use VPN

[dusk flower]

Have you tried it some other device?

[night ember]

like another phone network? or an entire new phone?

[median needle]

raki try using wifi/mobile data or a vpn.

[night ember]

if i use Mobile data: sometimes i get that screen sometimes i dont,its a mystery
If i use Wifi: i never get that screen
and i dont have a VPN

[median needle]

you can get a vpn for free on the app store. if you don't want to then using wifi would be your only option until this issue is fixed. (though i think it's an isp issue.)

[night ember]

right now i can play the game with my mobile data (its unlimited) but i worry that it might randomly
do the IP resrtiction again

the other issue i had (could not find the screencap) is that 2 months ago i got 2 istances where the game logged me off randomly and said my account
was in another device, i presumed that meant my account was being compromised but i managed to fix that with binding it, so that has not happened again
but i figure i should point it out.

[median needle]

oh ya that's a another connection issue. sometimes you get desynched and you get "disconnected" and the game tries to automatically relog you while you're still logged in resulting in you getting kicked out. it's nothing to worry about if you know someone hasn't played your account before.

[vivid palm]

whats about the "hash file check failed" problem?Did anyone of u meet it before?

[median needle]

k so it looks like the only solution for the hash file check is to reinstall the game. do you have your account bound?

[vivid palm]

i reinstall my game on ipad

but it doesnt help

but if i use vpn connect to usa, it was solved

i just wondering if i go back to malaysia, can i play it without vpn?

[median needle]

ah, probably not. i don't think the game is released there yet.

[next osprey]

?techsupporten

[cloud niche]

could anyone help me? Support Email is not responding to my mails??

[cursive onyx]

they usually take 7-10 buissness days

[cloud niche]

it's almost 1 month and still not replying :v

[cursive onyx]

then you can repeat your mail to them maybe it got lost or something

[cloud niche]

hmmm

ok

i'll try it

[vivid palm]

@median needle but i can download it from malaysia apple store

[median needle]

right now the response time is an estimated 8-12 business days due to a massive back log. if it's been far longer then send a reply to your original email to help bump it up.

[vivid palm]

so it should be supposed to play in malaysia?

[median needle]

if it's on the app store then yes. if connecting with a vpn solved the hash file check issue then keep using the vpn.

[vivid palm]

not very willing to keep using the vpn

lol

XD

[cloud niche]

here's my old account (can't login cuz my facebook got perma banned)

[steel kettle]

if u have any method of accessing the account (maybe it's on a old device and u just want to use a new phone or something, im not sure what ur situation is) u can just access the old account, disconnect facebook, and then bind a different facebook/other authentication method and then use that method to log in on new device

again, not sure what ur specific scenario might be

[cloud niche]

uninstalled azur lane and got my facebook perma banned :V

[steel kettle]

that's a uhh that's a fat oof

[cloud niche]

ikr

[steel kettle]

unfortunately, there's nothing i'm aware of that will get you access to ur old account then, unless you conveniently also bound it to a different account like twitter (idk if u can bind 2 separate things, i've never tried) but in that case you would probably need to wait for support to get back to u

resend your email when u can - i've worked in a customer support role, and literally thousands of emails go through daily so they could've missed it, plus the backlog of things to take care of

[cloud niche]

that's what i did just now

[steel kettle]

[dusky fossil]

is event shop finally fixed ??

i just exchange my event point and it's only give me one Quint 533 instead 2 as #known-bugs stated ?? ...

[steel kettle]

@dusky fossil i dont think it's a consistent bug, since the post mentions that some users, implying it's not all users :<

also i think it might've been fixed with the hotfix, since that was an exchange bug (the post about the 2 torps doesnt specify which exchange bug was causing it)

[dusky fossil]

@steel kettle welp ... i just want to make sure dev or staff wont take back my 2nd quint 533 since it's only gave me one ...

[cursive onyx]

bugs with shop got fixed yesterday and the ones with three of them will get one removed next week

[dusky fossil]

@cursive onyx just to make sure , devs & staff wont take my 2nd quint 533 ?? ... because game just give me one ...

[cursive onyx]

they wont

only accounts who got this bug will get one removed

[dusky fossil]

@cursive onyx hontoni ??

[cursive onyx]

i mean if everything works as intended, yes

they said that they remove it from only affected accounts

[dusky fossil]

@cursive onyx ok, thanks for info ..

[dapper knot]

Hi, can I check what is the process for requesting to recover an unbound account?

I've looked at the FAQ and emailed already, but I didn't get a reply

[carmine hedge]

hi i bound my account back in May and some MAJOr updates came around and changed the default East US server to AUrora instead of washington and now my account was wiped.

lost anniversary carrier kizuna and about 40 5 star ships

thank fuck i didnt spend money o nthis game

i did try to go back to washington but it just gives me a wiped account starting from scratch again....

also tried to dm staff but got no response

nvm fixed it after fucking around the server list on other servers and emails for 10 minutes

Please dont fuck with the default servers in the future.

[cursive onyx]

please mind your manners

[carmine hedge]

no u

[cursive onyx]

what a brat

[carmine hedge]

lol what a cuck

[spring grotto]

Please don't resort to name calling. The issue has been resolved so let's be happy

[native spear]

Or does it not count below lvl 100 stats

[wise fox]

Game has been crashing a lot recently and I don’t know why; as far as I know my phone (iPhone 7) meets the requirements; just started with the Divergent Chessboard event

I’m on Washington server if that’s relevant

Usually happens within minutes of logging in

[spring grotto]

Hm...seems to be fine for most iOS devices try fully restarting your device as well as a file repair from the settings menu in game to see if that solves anything