tech-support

[hearty raft]

or reset the device

[limpid frost]

no idea, it's just been on this screen

i've rebooted my phone too and still no luck

[hearty raft]

internet problems

[limpid frost]

it's not frozen bc the thing in the corner is moving

[hearty raft]

?

[sinful yoke]

you'll have to reinstall at that point

[spring grotto]

Ah, gotcha. Yeah, 9.9/10 when you're stuck at that point you need a reinstall. And you're not sure if it's bound?

[limpid frost]

i definitely have bound it but idk how binding works with a twitter account that's been suspended in the past and i also switched the @ between two accounts

[spring grotto]

It just relies on the email and password

But is it suspended right now?

[limpid frost]

email's.. also been switched

[hearty raft]

when u reinstall click one of the three on the bottom left

[limpid frost]

no, not anymore

i'm hoping it's bound to a twitter UID of some sort

[hearty raft]

just use the email u bound it to

[limpid frost]

guess i'll take my chances

[sinful yoke]

why not check your apps and permissions?

[spring grotto]

As long as you're able to actually log into the Twitter account (regardless of the @ or email), you can retrieve the account. The account data is just stored on the Twitter account as a whole

[limpid frost]

ahh alright then i should be fine

will come back once i reinstall and (hopefully) get back in

[wraith depot]

hi, i've been trying to purchase gems for the past hour, but I just can't do it. It all ended with an error saying that the transaction cannot be completed. Tried both using card and GP balance, but no luck. Not sure what to do now...

[fallen patrol]

@spring grotto What is 8 business days after June 1st? Has that passed yet?

[spring grotto]

Tonight is the 8th business day as long as my counting is correct

[fallen patrol]

So if the gems don't show up tomorrow, how would I proceed?

[pale river]

i think its 7th day cuz they took 1 day off last week

3 4 5 6 10 11 12

[spring grotto]

That is true. I didn't count for the Holiday. But if it does go over 8, just send me a DM response

[fallen patrol]

So Friday send message if nothing changes?

[spring grotto]

Nah, you can send it Thursday as tomorrow will be the 8th day

[drowsy night]

Who do I talk to about recovery of a lost account

[spring grotto]

Did you have it bound to FB, Twitter, or Yostar?

[drowsy night]

The new account?

[spring grotto]

Nah, your original one

[drowsy night]

I had it to the yostar

[tawdry abyss]

that was fast

[worn spade]

Lucky

[spring grotto]

@drowsy night Okay, then login w/ Yostar at the title screen (the one w/ Bismarck on it) and then choose the server that you were previously playing on

[tawdry abyss]

i might

[sinful yoke]

never thought I'd see the day that a fast reply becomes bragging rights

[tawdry abyss]

but i already buy lots of gems to buy thing i want before event end

is this new kind of tactic to get more money from admiral

jk

[drowsy night]

@spring grotto there's no log in screen for me. When I click on that to login

[spring grotto]

Clicking on from the title screen will bring up the options for you to enter the email address you bound w/. Then you just generate a new code once you had that put in and then put in the code that you get via email

[drowsy night]

Ok

[modest chasm]

What to do when the game loading screen gave u "hash l2d file check failed. Try again?"?

[sinful yoke]

did you bind your account?

[hybrid folio]

It go over 8 days. What should i do?

[sinful yoke]

8 business days?

[modest chasm]

Yes i binded my account

Via Twitter

[hybrid folio]

since 30 may

[drowsy night]

@spring grotto it just takes me to a new game like I never played

[sinful yoke]

@modest chasm great! can you reinstall with wifi?

[modest chasm]

I cant atm, but later i can

[hybrid folio]

I've DM @spring grotto in may 30

[modest chasm]

So the solution is to reinstall?

It happens both in my emulator and phone

[spring grotto]

@drowsy night You need to choose the server that you previously played on. Example, if you played on Sandy, you need to choose Sandy instead Washington.

[sinful yoke]

its actually only been 7 business days unfortunately as they went on holiday on friday @hybrid folio

@modest chasm it is, its due to a missing file

[modest chasm]

Let me try it later and see if its working
If you dont see me again then its going fine

[hybrid folio]

30-31-3-4-5-6-10-11 is 7 days?

[sinful yoke]

always count the day after as a day

sending an email and counting the same day u sent it is not actually a day

[hybrid folio]

[sinful yoke]

its like how you count time

[drowsy night]

@spring grotto I did that and it didn't work

[spring grotto]

And you're sure you followed the proper procedure for binding and retrieving? There's a pinned message in this channel that shows you a step by step process

[night pecan]

How do i fix my limited commissions not showing up? Restarted 3 times already, this happens almost every night

[spring grotto]

@night pecan what do you mean not showing up?

[drowsy night]

@spring grotto yea I did that and my phone reset and I lost the apps

[fading perch]

i replied to an email i sent to cs almost 3 days ago and still haven't received a response. this makes around 10-11 business days now that i haven't gotten a word from cs. what should i do because waiting is getting kind of ridiculous.

[night pecan]

They just... Don't show up. It happens a lot. They should have shown up an hour ago ish, but I've restarted a few times and the limited nightly commissions down don't show up

[spring grotto]

@drowsy night well if you're sure you followed those steps correctly, contact support and theyll look at your account to see if its bound

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

check your apps and permissions

[tall spoke]

[sinful yoke]

not again

@fading perch all I can suggest is trying for a refund through google/apple, but ive heard they decline requests due to "not communicating with devs yet"
but its been so long, they'd probably pass it, but im not too sure

[fading perch]

this isnt about the box/money issue

its a bug with my lecture hall being literally unusable

and ships that i put in there not being able to be taken out

[sinful yoke]

theres nothing else to do in that case unfortunately

[night pecan]

@drowsy night make sure you are on the same server you started with? I did that once and freaked out

[drowsy night]

Yea Im sure that I was on the right one

It's in there hands now

[sinful yoke]

did you

try every other server

or just try the one you believe you're in?

[drowsy night]

I was on the Lexington

[sinful yoke]

because a lot of people do that, and then they find out theyre actually in a different server

can you try other servers just in case?

[night pecan]

Also @spring grotto

It's just empty and not here, ive restarted 5 times now

[fading perch]

should i send a completely new email or reply to the existing email?

would i get written off as spamming or something along those lines

[spring grotto]

Hm... not sure of what to say. I think have been a couple of people who talk about that but unfortunately I dont know of anyway to get it fixed, sorry

[night pecan]

Maybe #gameplay-help knows? Idk

Idk if this is help or tech support

[spring grotto]

@fading perch id still say send it as a reply so that they still have your previous emails in the thread
@night pecan I'm not sure bc I can't think of any reason why they shouldn't. And we do have a report for them not showing up, but no update on it yet

[night fox]

Good evening,
So recently my phone had updated and after it had updated I went to play azur lane only to find my file missing. I went online to find how to fix this problem and I read that I had to replay the tutorial and the game would reload my files, but after i did this I was started as a new character in a new game. Then after that I tried resigning in through my Facebook acount which I linked to my other acount but now I am still stuck in this other acount. Is there a way for me to recover my acount. P.s. ( I know my acount still exist I had my brother check if I was still in the clan and I am)
Yours truly
RedSteel

[sinful yoke]

did you check your server

[night fox]

Yes an I am still located on sandy

[sinful yoke]

are you signing into the wrong fb?

[night fox]

No I only have one Facebook acount due to family monitoring

[sinful yoke]

and you loggged in at the title screen?

[night fox]

Is there a nother way to log in

[sinful yoke]

no there isn’t

[night fox]

Ok

[sinful yoke]

log in at the title screen, bind in the settings

[night fox]

Ok will do

[sinful yoke]

dont bind in settings, I was just telling you thats where to bind an account

[night fox]

O

Um I'm sorry for wasting your time I just found that yostar has a section and a method to fix lost acount
Have a good day or night
Truly
RedSteel

[brave crest]

Hello,
I keep getting error 200220 when i try to buy gems and I'm unsure of how to fix it

[sinful yoke]

try switching to wifi/data or use vpn

[distant silo]

Since I am not getting anyone to reply in Help, I'll ask here:
Is the event ending tonight? Or tomorrow?
Also will the Sandy-Chan event return?

[keen raft]

its ending tommorow

in 25 hours

[distant silo]

Okay. Thank god. Well I won't get the SP dont. Since you need to do that four times in a row. But I will be able to get the Sandy event done.

Thank you Dare. I hope you are right though. Since today is the 12th here.

[calm latch]

Sorry to interrupt, but I have a problem regarding gem purchase, of anyone can help.

[distant silo]

No need to apologize. ^_^

[keen raft]

check the pinned messages

[calm latch]

You see, I purchased 10$ worth of gems,

When the game suddenly crashed.

When I logged back in, I had spent the 10.71 and received nothing, even after 2 restarts.

[keen raft]

from the pins
follow these steps

[calm latch]

Thank you.

I'll start getting the requirements ready.

But, one question: where do I find the Transaction ID?

[dusk flower]

1 hour left. Where's my gems bruh!

[tall spoke]

transaction ID is in your E-mail/Google play account

[keen raft]

it should start with GPA

[calm latch]

Ah! So with Google it would be the order number, no?

[leaden iron]

Or the order id on the apple receipt

[calm latch]

Okay. I've got it now! Thanks everyone!

[sinful yoke]

@dusk flower for what?

[nimble wraith]

is there any way to unbind yostar? i lost access to that email and cannot unbind from client

[sinful yoke]

no there is not atm

[distant silo]

@sinful yoke Just to be sure, can you confirm about my question about the events?

[sinful yoke]

we dont know if its going to return

but it probably will in the future

[distant silo]

Okay.

What about when it ends?

Tonight or tomorrow night (in 25hrs)?

[sinful yoke]

someone answered that for you

[distant silo]

I wanted to be sure, because it's the 12th here now.

In the US I mean

[sinful yoke]

(hint, theyre right)

still the 11th for me

[distant silo]

Okay.

Since I've had non server staff say something and it's bitten me in the ass later on.

So I wanted a server staff member to clarify.

[calm latch]

@Kawaakari Please excuse this interruption. When you have some time I would like to discuss an issue I encountered during the purchase of gems.

[sinful yoke]

im not a server staff member I am just a volunteer

@calm latch whats the issue

[calm latch]

@sinful yoke I just purchased the item 'sack of gems' in the gem store, and mid-purchase the game crashed.

@sinful yoke I never received the items, even after 2 restarts.

[sinful yoke]

check pinned messages

[leaden iron]

Must tiring to see that issue pop up 24/7

[sinful yoke]

nothing I am not used to seeing

unfortunately

[calm latch]

@sinful yoke I asked this chat earlier and they provided me an image instructing me to gather specific information and to directly message you with said information, including UID and the Transaction ID. Is this what you are referring to or...

[sinful yoke]

yep

[calm latch]

So then... do I just give you the info? I have it already prepared.

[sinful yoke]

did you already dm someone else?

[calm latch]

No.

[sinful yoke]

then yes

dm me it

dont send here

[calm latch]

Opps.

Im sorry :(

[sinful yoke]

no problem just send it over my way

[calm latch]

I haven't been on for a long time...

[sinful yoke]

direct message me it

[calm latch]

I'm trying! I'm so sorry!

Could you...maybe help? Sorry.

[sinful yoke]

on mobile hold my profile picture and press message

[calm latch]

Oh. I feel silly now.

[bold river]

/holds head in hands

[tall spoke]

[bold river]

I finally get a response after directly emailing the customer support and the adventure continues.

Rather than refund my second transaction, they have sent me two lucky boxes. :|

[dusk flower]

Maybe I should email them afterall. They might respond to me immediately.

[sinful yoke]

and then they get to your inquiry before they get to your email, shocker

[bold river]

Well, after waiting for two weeks on my Discord inquiry, I emailed them directly and received a response within six minutes, so.

[sinful yoke]

thats because they keep responding to emails sent now when

[bold river]

I did mention that I've been waiting for two weeks, so that may have contributed.

[sinful yoke]

they really shouldnt

it probably did contribute

they most likely counted it as a follow up email after extended amounts of time

which they prioritize

[bold river]

Regardless, le sigh.

As much as I like Azur Lane, I really am not rich enough to spend 60 dollars in a single month on it.

[late thunder]

Hi, i bought the Scherzo box after the fix and still did not receive the ticket, i tried emailing but gotten no reply yet

[sinful yoke]

it takes 1-8 business days for a response unfortunately

[late thunder]

1st email i sent onut on 30th may

Prob just try to wait for reply on my 2nd email

[quick tendon]

Just wait for their reply

[dreamy elm]

Good morning , it has been 8 working days (12 days in total) since i sent my email and no response. This is really unacceptable at this stage, is there anything you can do from your side too speed things up because really this is annoying too wait for so long and not get any response

[vivid flax]

Hi, I think it's been 8days now, still no gems and no reply from CS

[leaden iron]

Send them a reply via your previous email saying that it's been longer than the expected timeframe or something.

[naive jewel]

Hey um idk if this is the right place to ask this. I asked on reddit, and someone told me to come here. I literally do not have a beginner rewards tab. I've never had it. I only just now realized because my friend has one and I don't. Here's a screenshot. https://cdn.discordapp.com/attachments/364239613398614025/587877807460450305/Screenshot_20190611-003617.png

[tropic swift]

Why did this happens?

Help please

[kindred quail]

U means transaction was not successful? maybe ur mobile cash is not enough for it (this pack cost + mobile service provider tax)

[tropic swift]

It cost Rp. 70.000

And i got Rp.74.800

Is it not enough

[kindred quail]

But it may cost 77,000

[tropic swift]

But it says that it doesnt cost any tax

[kindred quail]

10% or more for ur mobile service provider

[tropic swift]

Tidak kena pajak

[kindred quail]

Ah, that tax is charge for yostar, not for ur mobile service, 2 of them are separated

[tropic swift]

Well thats a suprise for me :v

[kindred quail]

So, if u pay it by credit card, no tax is pay at all, but using mobile is depend

In my country, no tax added in those microtransaction like u, but cost 10% tax (depend on which provider, mine is 10%) by using mobile cash

[tropic swift]

Thanks for the advise

Really

[kindred quail]

You are welcome

[tropic swift]

I meant it

[kindred quail]

If yes, u should have a bank account to purchase

[tropic swift]

I really what to buy bismarck skin

The think is im only 16

[hybrid folio]

[tropic swift]

And well you know indonesian student doesnt really have much mony like other student from othe country

[kindred quail]

Also, mobile service providers limited maximum amount per 1 purchase

Maybe ur case was in 1 of those issues above

[tropic swift]

So you meant i can only bought the only one time

The gem

I meant

[kindred quail]

No, i mean

For example

[stiff flicker]

bruh

its just 70k rupiah

[kindred quail]

By bank account, u can purchase 1k$ per each time buying

But by mobile, u can only buy anything within 50$ or less

[tropic swift]

I get it

But i think thats not the problem

[stiff flicker]

thats not the problem

how much money do u have in ur wallet

google one

[tropic swift]

Because i have already bought the 139k

I have 74k

So i think thats enough to buy the 70k gem

But i didnt know it would cost 10% more

[stiff flicker]

hold on

are you paying through google

or through mobile service

[kindred quail]

His case was pay through mobile service

But yeah, he got that issue and will manage to solve it soon (simply adding more cash )

[stiff flicker]

its sad actually

he only have $5 in his mobile wallet

[deft fjord]

got same prob as him

but i swear my debit card has more than that

[teal wharf]

There's a GIF in the pins showing this page

Please try the fix in the pins

or ill just post again

https://cdn.discordapp.com/attachments/488684387932700672/539398525155540992/S0BM9PXLn9.gif

Known issue.

If it's unrelated then try restarting

[spare dew]

Welp looks like I will be missing the furnitures...
Support takes 9 - 10 days to reply and answering them will probably take another one week...

[deft fjord]

@teal wharf i dont really understand the GIF

does that mean i have to cancel it many times ?

[teal wharf]

Just once, and it's usually a fix for when people are charged but not rewarded.
I'm assuming you haven't been charged? it's just straight up failed the purchase?

[deft fjord]

yes

pls notice that

i had successfully purchase 2 packs before having this issue

[dusk cypress]

pls help. information in the shipyard is not displayed correctly, I have 6 ship Blood iron Vanguard. but at the shipyard it is show 5/7 on roon

[teal wharf]

Silly statements but i gotta cover all the bases,

• go into play store settings and double check your payment method ect,
  That issue seems more on Google Play rather than the game, assuming you've tried both devices?

@dusk cypress I'm gonna go on a whim and say that the most recent new ship (Z36) doesn't count towards Roon yet
I can't think why else that would be

[deft fjord]

actually ive checked my balance

and i still able to do payment on other things

[teal wharf]

Strange

[deft fjord]

thats why im confuse

[teal wharf]

Maybe a VPN or a different internet connection ?

[dusk cypress]

@teal wharf but before I got the Prinz Eugen, it was also 5

[deft fjord]

if thats the case i think i couldnt purchase the first 2 packs

[teal wharf]

Well that raises more questions, maybe i'm missing something @dusk cypress

@deft fjord It can be glitchy sometimes, i can never purchase on my phone with Wi-FI but my emulator and Phone(Data) are fine

[dusk cypress]

oh

[deft fjord]

i tried on both my android and laptop but nothing change

already email the publisher

[teal wharf]

@dusk cypress I think you should post both them screenshots in #bug-reports
I see no reason why this is happening.
Unless you find something before then.

[deft fjord]

i sent them my UID but they havent replied yet

[teal wharf]

@dusk cypress It shouldn't make any difference, but are them ships actually in your dock and not scrapped?
You can filter and sort by Ironblood Vanguard, do that.

@deft fjord It'll take a few days but atm i guess that's all you can do

[deft fjord]

aight ty

[dusk cypress]

@teal wharf yes

[teal wharf]

Alright post them in #bug-reports then, i see no reason, i'm not sure if it's a bug or something you should email support about.

Ah you done it, wait and see if someone replied ^^

[tropic swift]

Thanks for the advice saint LUL

[teal wharf]

Good to see you're all sorted.

[tropic swift]

Now i can reast peacefully :v

[teal wharf]

[dusk cypress]

@teal wharf thanks for the informative

[fast tree]

Finally got my box less than 24 hours after sending them a strongly worded email asking for a refund lmao... As a reply to an email I sent a week ago... A week after I sent my info through discord DM... Lmfao

[dusk flower]

What's the email address again?

[fast tree]

Don't listen to people here, you want your shit just spam them and they apparently prioritize whatever hits their inbox last. [e-mail]

[dusk flower]

Well I don't need to spam them but I do need to make an email for a follow up. I've been waiting for a total of 11 days already.

[lilac frigate]

This event is such a mess

So many people had this problem

I still haven't got my box yet and skins go away today zzz

[hidden sentinel]

Sigh

Disgusting, but hey they lack of personal so its not their fault to solve people problems leaving the first ones of the list waiting haha

And im pretty sure i wont get my money or item before the 19th

just disgusting

And i cant get a follow up cause i sent a dm

[bold river]

Well this is cool.

Yostar are telling me to refund through google, google are telling me they cannot refund because 48 hours expired.

[teal wharf]

Reply to Yo-star telling them Google refused because of the 48 hours. And they will do it.
With failed purchases, better to refund immediately, repurchase it from another device/connection and email Yo-star telling them you did this.

[bold river]

This is the first time I ever had such an issue on any of my mobage, so I didn't realize that.

[dull birch]

So I contacted yostar about the lucky pack issue stating I wanted a refund, but they just fixed the issue

[bold river]

They say they cannot issue a refund from their end.

Oh my fucking god.

[hidden sentinel]

WTF

I JUST SENT AN EMAIL

INSTA SOLVED

NOT EVEN AN HOUR

disgusting

what is happening is fucking disgusting

@sinful yoke @spring grotto Dude change the pinned message cause DMing you is basically useless

[dusk flower]

They reply with an email?

What did they say?

[hidden sentinel]

just send them an email

theres no other way to solve it

[dreamy elm]

I'm giving them 2 hours then i will join the spam train...

[hidden sentinel]

like relly

I just sent one

[dusk flower]

Well shit, doing it now

[hidden sentinel]

apparently are taking the last ones they receive

[dreamy elm]

lucky... I have been waiting 8 work days (12 days total)

[bold river]

Okay here we go.

Apparently Google only accepts a "more than 48 hours" refund request if you claim it was made without your consent.

Not when apps have bugs.

[dusk flower]

@hidden sentinel Did they gave you the exact gems you've bought?

[hidden sentinel]

mhm, 600 pack and scherzo lucky box

email them with the info and proves of the purchase purchase

[dusk flower]

omg wtf!?

They replied to me.

In just less than 10 minutes...

[hidden sentinel]

told you

[dusk flower]

I should've just done this in the first place...

[lilac frigate]

just sent one

holy shit

they just fixed it

just like that

[dusk flower]

I feel like I got cheated. I DM my concern and heard that if I email them, it may take longer because of the spam. Now I emailed and then poof instant fix

With a compensation too!

Anyway, my problem is fix

Thanks I guess

[spring grotto]

Well until we hear otherwise from staff, we can't take it down. But I will bring it up

[kindred quail]

finally my friend got his issue solved, but the scherzo's lucky bag still appears & available to buy

[hybrid folio]

i've recieved the bag but I can buy another one

[modern kiln]

ahaha

i'll send mine once 8 days have passed

its still on SLA tho

[dusk flower]

@hybrid folio Isn't that a good thing? lol

[hybrid folio]

lol

[dusk flower]

Buy it before they realize their mistakes!

[slate willow]

Who do we need to contact if you send information through discord DM if 8 days have passed ? The same person ?

[modern kiln]

email them officially

[spring grotto]

You'll just get charged and get nothing if you buy it again lol

[hybrid folio]

[kindred quail]

@hybrid folio don't dare to to it again

[dusk flower]

Also they didn't charge me for the first buy of 9.99 worth of gems. Which means, if I buy worth another $9.99 gems, I will receive a double (1200 gems)
NOICE!

[slate willow]

What was the point to DM on discord if we need to email them in the end 🤔 ?

[lucid hearth]

Whats thr Yostar CS email?

[kindred quail]

[e-mail]
Here for u

[hidden sentinel]

[lucid hearth]

Thank you.

[dreamy elm]

@dusk flower did you make a new email or just reply to the original?

[hidden sentinel]

reply the original

[dusk flower]

@dreamy elm original? You mean Yo star? I made an email about my follow up concern and they pretty much just replied to me for less than 10 minutes

[e-mail]

[dreamy elm]

@dusk flower the first email you sent

[dusk flower]

THE DM?

[hidden sentinel]

if you already sent one, reply to that one, if not, sned a new email

[dreamy elm]

thats all i wanted to know 😛

[dusk flower]

Yes, I sent my first concern via DM here in Discord. Turned out, that didn't work well.

[dreamy elm]

yeah... the email story isnt floating my boat either... highly pissed off that people got helped in mear minutes while i have waited 2 weeks for a reply

[dusk flower]

Same here dude, I waited 12 freaking days!

because I heard about spamming your concerns may take them to sort out the problem...talk

[dreamy elm]

im just going to spam that reply button every 6 or so minutes until eventually they sort out my issue

[spring grotto]

Oh how bout don't do that

[median needle]

how many time have you guys been told? Don't spam their email. it just makes things take longer.

[hidden sentinel]

not apparently lol

[dreamy elm]

@spring grotto then give me the alternative for them to look at my matter today because reading this room clearly states that they take the first thing that hits the inbox... some people on here was helped instantly while others like me are hung out to dry and maybe someday get looked at?

[spring grotto]

Just send an email and wait for their response. Flooding their inbox w/ constant replies will be nothing but a detriment for staff and everyone else looking for help

[silent roost]

8 days still no gems, should I consider sending an e-mail ?

[hidden sentinel]

do

[median needle]

don't.
has it been more than 8 business days or just 8 days?

[silent roost]

8 business

[dreamy elm]

@spring grotto the pin stated 5 working days, but they decided to go on holiday and a backlog came up , so i was nice and gave them the 3 extra days.. its almost the end of working day 8 , 12 days after the original email and you just want me to wait until who knows when? like really lets be honest here , I am not the only one who saw people get instant replies so could you please help... Between waiting for this , studying math for uni exam and having swine flu I am highly irritated at this stage

[dusk flower]

Well I'm not talking about spamming their email. I'm talking about spamming my concerns. Like DM Flyfu and Kawaaki while at the same time, email my concern to Yo Star. I heard that doing that will only prolonged my response.

As a result, I chose the longest road. -_-

[median needle]

you chose the only road. there's no short road you could take with this sort of thing.

[spring grotto]

If it's been around 8 business days or over, please send a SINGLE reply email. You see all the folks getting helped out here, so you know you'll get helped via email

[median needle]

@silent roost if you sent an email send a reply to your first email. don't send another email.

[silent roost]

Thing is, there's no first mail

As I went through the discord route by sending all the infos to Kawaakari

So I was just wondering if I should send one just in case

[median needle]

no.
send her a message then.

[dusk flower]

@silent roost yeah.. don't do that anymore, that won't help you now if you want to catch the limited offer.

[dreamy elm]

@spring grotto Fine.. I have deleted the other 2 emails I sent...

[silent roost]

Will do, thanks @median needle

[dull birch]

Theyre customer service is bad, they don't even fully read the emails.

[radiant fox]

who should I contact about a payment going through but transaction in game saying cancelled?

it asked me to verify my cc which I did in iTunes Store after redirect then it confirmed purchase. went back to game and I got a cancelled message and nothing D:

[median needle]

check pins

actually. how long ago did this happen?

[radiant fox]

thanks thanks sorry I didn’t check and like a minute ago

well more like 5 now

[median needle]

ok so you can either request a refund from apple and try again or do as the pins say and DM one of the persons listed.

[radiant fox]

I restarted game to make sure wasn’t visual glitch either I’ll just go ahead dm one of them thanks

will it work if I charged iTunes credit tho? will it just charge back the credit? and do u know the process of doing that? If not I’ll go scouring online

just convenient if u do

sry for sm questions ;;

[median needle]

you can try and use your itunes credits if the game will let you. by "charge back" do you mean charge again or a refund? actually dumb question. afaik it won't do either.

[radiant fox]

my b I meant do u know if I request a refund will it issue it in iTunes credit again and if u knew how to do that

I’d try to buy again w credit but I don’t have enough to cover w purely credit anymore

[median needle]

ah. i have no idea. i don't use itunes so i couldn't tell you.

[radiant fox]

alright nw thanks

I’ll prob just wait for my receipt from Apple and then dm one of the mods

tbh I would try to buy gems again tho bc I still need to get bisco ;;

but not touching anything for now lo

[median needle]

then tbh the best thing you could do is request a refund first. it'd probably be faster since AL CS is dealing with a backlog right now. if they deny the refund though you'd have to go through CS

[radiant fox]

yikes.. aight guess I’ll try my luck at that gee it’s like 5am just wanted some late night rolls

gonna do that now thanks for the help

actually it seems its still pending purchase so i may get refunded automatically who knows

gonna sleep on it ig

[carmine hedge]

☝🏼 have the same problem that the payment is pending on pack of gems that i purchased 30 minutes ago do i still have to dm about this or just wait out?

if you refund it right now and try again it won't change anything

you're just making a bigger hassle for CS

[radiant fox]

yea ill try to avoid making their life any harder just see what happens

[median needle]

i don't see how as afaik neither of them have sent an email or dmed someone.

[carmine hedge]

the system does register each transaction

even if it fails to give the gems, box

[radiant fox]

figured mine was just a one off issue tho due to how i was redirected outside the app

and that prompted it to cancel the transaction

[median needle]

then they should also see the refund request no?

[radiant fox]

while still going through on apples end

[carmine hedge]

all transactions happen through the app store/google play API

[radiant fox]

ill just see what happens worst comes to worst i miss bisco whatever itll rerun in a year prob

and yea i was confused bc it just seemed the game didnt recognise i bought smth even tho the store did eg itunes store

[carmine hedge]

@cobalt snow

Busy?

[cursive heart]

If the iron blood dorm set is extended, did the reward from completing all set also extended?

[kindred quail]

Unfortunately, no @cursive heart

[cursive heart]

A'ight Im just asking for a friend

[spring grotto]

The exchange period for the special dorm piece? Yes it was

[cursive heart]

[spring grotto]

It's going till 6/19

[kindred quail]

oh really? it was extended too?

[cursive heart]

I meant this piece

Its also extended?

[spring grotto]

Chat border goes hand-in-hand w/ it. So yepp, going till 6/19 as well

[hidden sentinel]

[winter cloud]

My transaction is still pending where do i send a ticket?

[lofty thicket]

I've cleanal ship and no boss ok the map! Is this a bug?

[spring grotto]

It's just a desync issue. You could try going to where the boss spawns or fully restarting the game. That'll fix the issue

[lofty thicket]

Ill try. Thanks!

[teal hornet]

How many days I should realistically wait again before replying again for my gem issue?

[plucky scaffold]

@cedar terrace Can i contact AL dev thru discord to resolve my technical issues or do I go thru email

[teal hornet]

Did you just ping..

The answer is email

[plucky scaffold]

im new here was that wrong?

oh sorry

[teal hornet]

[snow snow]

Just for reference, typically you don't just ping the yellow staff roles

[quick arrow]

i just downloaded the game and im stuck at the press to start screen

[plucky scaffold]

i see

alright thanks for the future reference!

[quick arrow]

no matter what i press all i can see that pop out is multiple chicks

and nothing happen

[plucky scaffold]

and sorry AL staff

[deft kelp]

Can someone make me a twitter account

[dusk flower]

@teal hornet How long have you wait?

[median needle]

um... no you have to make your own twitter.

[deft kelp]

I just keep getting suspended instantly for "unusual activity" after i made an account

Like no joke twitter is somehow retarded

[dusk flower]

Are you somehow sharing other's IP?

[deft kelp]

No

I made several email

[median needle]

you're probably ip banned then.

[deft kelp]

Bruh

I never used twitter

I used Facebook

My friend told me to make an twitter account but i instantly get banned after 1 second i made an account

[dusk flower]

Well if your IP got banned then there's no point of creating another twitter account. Also I can't say anything with that broad information. Maybe check more in your end to know the reason.

[deft kelp]

Does twitter hate me or somthing

I never ever used twitter until today

[teal hornet]

@dusk flower 1st of June

[dusk flower]

Is this about binding your account? Just bind your account in facebook

[teal hornet]

@deft kelp you need to actually post something and follow some people so you don't get banned

Facebook is incredibly unreliable

Just use yostar

[dusk flower]

@teal hornet Have you email them via gmail? My purchase problem got solve recently.

[teal hornet]

No I dmed kawa

[dusk flower]

You've been waiting for more than 8 business days. It's time to email them.

They responded to me for less than 10 minutes after I sent them an email

[teal hornet]

[deft kelp]

@teal hornetno i just make an account and im already suspended

[teal hornet]

Maybe it's recognised you as a bot now

Where are you from?

[deft kelp]

Asia

[teal hornet]

Yeah might just recognise you as a bot

[deft kelp]

Bruh

[teal hornet]

Just make a yostar

[deft kelp]

Twitter trash

[odd tusk]

It's been 8+ business days since I DM'd Toaster about my purchase problem. How should I proceed?

[teal hornet]

Maybe you have a neighbour spamming Twitter accounts 👀

[dusk flower]

@odd tusk Email yostar

[teal hornet]

I don't know, I just asked kawa about what I should do now

Just wanting to confirm this is the best course of action

[dusk flower]

Seriously, email them for those people who 8+ Business days

[teal hornet]

It's the largest gem pack after all

[dusk flower]

They solved my purchase problem by minutes

[teal hornet]

Yeah but that's luck

I've seen people go unresolved for a monthl

Month

[odd tusk]

So... email? Contact Toaster again? I just don't want to keep waiting xD

[median needle]

@odd tusk no do not send an email.

[dusk flower]

Can you atleast try? You won't lose anything by just email them

[median needle]

if you've already DM toaster you just have to wait.

yes you do cause you'll be put at the back of the line again.

[odd tusk]

Welp... more waiting :/

[dusk flower]

wtf LFire, they waited 8+ business days

a follow up is a must

[spring grotto]

Personally, if it has been over 8 business days, probably the best course of action would be an email(at least imo). Simply b/c that'd more direct and plus a lot of people have been reporting success w/ it

[dusk flower]

^

[sinful yoke]

thats cause they keep sending emails when they’re in office

if you sent one now

you’d have to wait

8 business days again

[spring grotto]

Not necessarily I've had people say they went ahead and sent an email due to waiting during the day and got a response that night

[sinful yoke]

I havent
I guess I’ll send people over

[odd tusk]

So, what do I do? xD

[median needle]

send an email i guess.
i'm just going off the info i pick up here and there.

[dusk flower]

"If you sent one now, you'd have to wait another 8 Business Days"

Is this some kind of Ultimatum? People who waited 8+ Business deserve a follow up email atleast.

[sinful yoke]

dms are guaranteed which is why you can really follow up a dm

cs use to have issues with skipping over emails by accident, and im not sure if they still do but judging by the past few months, they havent (skipped emails by accident)

[odd tusk]

Sigh, I'll just send an email and hope I get a faster response

[dusk flower]

Tell us if you got a response

[leaden cargo]

?techsupporten

[astral rampart]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system. You may alternatively DM Carol | I like Bucky#3457 on Discord about your issue (Yostar staff from the Official EN Server) but please do not do both.

[spring grotto]

That's an outdated command, please use the new one from here on out

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[leaden cargo]

Oh thanks.

[dreamy elm]

1-8 work days

[dusk flower]

8+ Working Days

[dreamy elm]

or in my and others cases 8+

[odd tusk]

Done, email sent. I'll tell you guys if I ever get a response lol

[dusk flower]

ping me if you do.

[odd tusk]

sure :D

[teal hornet]

@odd tusk ping me too

Pls

[odd tusk]

okie

[slender sphinx]

Hello, when you try to purchase gems there should be a pop-up confirmation from Google Play right? Why is mine not showing and give me error 200230 instead?

[proper olive]

helllllllllllllllllllllllllllllo it's been over 8 days

and i still didn't get anything what f is happing

i want my refund

[spring grotto]

@slender sphinx That's usually a cancellation notice error from Google/Apple. You could try some simple workarounds though such as restarting the game and your device as well as switching connections to see if any of those help
@proper olive If it's been over 8 business days(weekends and holidays not included), you can send a reply email to your first one regarding the issue

[proper olive]

yeah no im sick of waiting i want my refund

[spring grotto]

Okay, well unfortunately no one here can help you in regards of that. Only customer support can

[trail jungle]

Is there anything I can do in regards to getting a refund? I purchased the scherzo box, and the UI told me payment declined. However I find three separate charges for 29.99 in my bank statement from YOSTAR

[spring grotto]

When were they purchased?

[trail jungle]

Within the past week @spring grotto

I provided my userid and receipts to al.cs@yo-star

[brittle grail]

I had DM'd one of the tech support mods over a week and a half ago, maybe more, about the gems issue and still haven't seen any thing about getting them or a refund

[spring grotto]

@trail jungle Okay, if you emailed Yostar, then just wait for their response then
@brittle grail If it's been over 8 business days (weekends and holidays not included) I'd say send an email inquiry as many people have been reporting a quick response w/ it

[brittle grail]

okay

[drifting hatch]

Does anyone know how long it usually takes to get help with a lost account?

[keen raft]

response times are supposed to be between 1-8 days

[drifting hatch]

Another thing, I am supposed to provide my user id in the recover but I think I only know my in game id. Can I find my user id somehow?

Bearing in mind that I can't log into the account because I never linked it

[keen raft]

they should be able to recover with just your old username and server

did you also give them the info for your new account?

[drifting hatch]

I provided the information I have. Which was the date it was lost, in game id, commander level and server. I'm not sure what you mean by new account

[spring grotto]

That's good enough. We used to have a process we told you to go through, but we have that axed for now. Just providing them the information of your account is good enough for now. They'll go through the rest w/ you when they get to your ticket

[tranquil wasp]

How much longer till they back?

[spring grotto]

Till support is back in the office? About 7-8 hours or so. Give or take

[dusky summit]

Hello
When on a new computer I tried to log in the emulator application for android to my account. But as I entered the game, all the data was reset, I tried to log out immediately and log in to twitter, but when I entered this account (let it be under 2) and not the old one (that is, 1). And he writes that this account will be credited to my account on twitter (i.e. it comes in all the time by 2). Although I have a previous save on the phone and it also costs that the account (1) is attached to my twitter account.
But if you delete everything and try to re-enter, then comes to the account (2).
When you disable an account on your phone, error code 100140 occurs.
When disconnecting an account on the emulator, an error 100213 occurs.

How can I reset both accounts and register a new one?

[spring grotto]

I'm sorry, I'm afraid I don't quite understand. Are you wanting to just change the Twitter account, start a new AL account, or what do you mean?

[dusky summit]

I want to unbind my binding to the twitter account on my phone, but when I disconnect, I get an error 100140

[vocal cobalt]

Hello I have something to ask

I bought the Scherzo lucky box 2 days ago and i already paid it but i didn´t get the lucky box

[green nymph]

After logging in with my Facebook account, I started a new game, I continued to play a little bit until I could go into the settings and see if I had done badly loged But everything was properly, uninstall and reinstalled and I am not able to log in with my original account

[vocal cobalt]

i can send you screenshots of my game, and the bill of apple and paypal, because i paid it via paypal

[spring grotto]

@dusky summit Ah, gotcha. So for the Twitter account, if it's your last binding option on your account, you'd need to contact support to manually get it unbound
@vocal cobalt You can follow the first pinned message in this channel or alternatively email support
@green nymph Make sure you're choosing the correct server. It needs to be the one you previously played on. And you logged in w/ FB on the title screen right? Not the settings menu

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

support contact information

[vocal cobalt]

thx toaster

[vocal cobalt]

@spring grotto I´ve send the email now. The only problem is, I´m from Austria and that´s why my bill is written in german. Does this cause any trouble?

[spring grotto]

Nah, as long as the receipt is there and it's an obvious receipt from your purchase, it's fine

[vocal cobalt]

Ok thank you very much 😄

[spring grotto]

[vocal cobalt]

I´ve even send a screenshot from my bank account (don´t worry no sensitive infos) so it should be fine

[sonic oracle]

hey i just reinstalled azur lane cause everytime i would start the game, it wouldnt go past the beginning screen

how do i get my old account back because i reinstalled the game

[lucid hearth]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sonic oracle]

oh

sorry

[surreal ember]

Does the EN team know about the rookie banner bug by any chance? Was wondering if its going to be fix after the maintenance

[spring grotto]

@sonic oracle So before first though, did you have it bound to FB, Twitter, or Yostar?
@surreal ember Yes, we've have it reported for the devs but unfortunately we have no confirmation on a fix as of yet. It might be after the patch, but no guarantee

[sonic oracle]

I believe that I did bind it to my twitter

but i am not completely sure

[surreal ember]

im hoping it is then

[sonic oracle]

how can i check if my twitter is binded?

[spring grotto]

You could check your app permissions on Twitter's website to see if AL is listed there. If so, there's a 99% chance you had it bound to it

[sonic oracle]

YES

LETS GO

ITS CONNECTED!

so now what? @spring grotto

[spring grotto]

Okay, so on the title screen, you'll login fully w/ Twitter (as shown in the screenshot). Once the Twitter login is completed, you need to choose the server you previously played on (e.g if you played on Sandy, choose Sandy instead of Washington)

[sonic oracle]

https://gyazo.com/229963099d7aaf212e50a491f5b79bd8

so

when i go click on the twitter option

it says that i need to connect my account again

if i do this

do i lose all my data from connecting it previous?

@spring grotto

so if i connect my account right here again

would it delete the time that i connected my account previously

?

thus deleting my previous account?

or am i overthinking this

also i am fairly certain that i binded my twitter account on this screen

https://cdn.discordapp.com/attachments/488684387932700672/588485921108656132/Capture.PNG

so am i big screwed

[spring grotto]

No, the login screen will ONLY retrieve bounds accounts. It wont bind. Binding is only done in the settings menu in game. So logging on the title screen will delete the local data (the dummy account that's auto created when you reinstalled) and retrieve the account info saved on your Twitter if there's any there

[sonic oracle]

so

if i reconnect my twitter

is should be good

o wait

no

you said bound accounts

AHHHHH
\

i purchased something in the game

can that help?

or is my account just gone

I have one friend added

maybe that could help?

[spring grotto]

Yes, but you said you thought you bound and also had AL permissions on your Twitter. So was it bound or no actually?

[sonic oracle]

i never bounded my account from settings

i didnt even know that was a thing

so basically theres no way in recovering my account even if I purchased something

[spring grotto]

Okay. If you didn't have it bound, email support and they look into your account and start the process of recover for you

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sonic oracle]

wait

so its possible to get my account back?

[dreamy elm]

yes

[sonic oracle]

I do not have my UID though

since I cant log into that account amyore

anymore*

[spring grotto]

That's fine. It's just requested but not required. Name and server will suffice

[sonic oracle]

i was so sad, that i lost everything

but i guess there is hope

thank you for your help @spring grotto

[spring grotto]

No problem at all and I hope for the best

[thorn kettle]

Hello friends
I sent an email to yostar for a failed transaction but forgot to include my UID (although all other info are there - ID, Server, Transaction invoice/screenshot)
Should I reply to the same email or just await for their response?

[spring grotto]

Name and server will suffice. UID is just requested but not required

[thorn kettle]

Okay, thank you

[dim monolith]

i did the same but i forgot server

should i reply the email?

[warm zealot]

I just bought the scherzo lucky box and for some reason it didn't give it to me.

And I'm wiped of my money on my apple account

[spring grotto]

@dim monolith Yes, they would either need either a.) UID or b.) name and server (or the best option, all 3 of them).
@warm zealot Follow the first pinned message in this channel or alternatively email support

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[dim monolith]

ok ty

[warm zealot]

Ty

[vivid flax]

Any updates on our gems that we did not received?

[sinful yoke]

not sure what to tell you other than, they arent in office and they only get to requests when theyre in office

as any working person would do

[vivid flax]

but it's friday

morning

[sinful yoke]

its wednesday afternoon

in the USA on the west coast

[vivid flax]

oh I mean thursday

lol

[sinful yoke]

more better known as, "server time"

they'll be in office in a hour

[vivid flax]

pft the earth is flat, no such thing as timezones

[sinful yoke]

they go into office at 7PM PDT (19:00)

[vivid flax]

lol

[winter ermine]

So a few more days till a gen 3 email

What should I include when I bump it?

[polar tinsel]

Why i cant log in my fb accoumt in AL since i uninstall the game but i bimd it before removing

[sinful yoke]

why cant you?

[polar tinsel]

I dont know why it seems ehen im logging in theres no account created

When*

[sinful yoke]

are you logging into the right server?

[polar tinsel]

Yes

[sinful yoke]

and you logged in at the title screen?

[polar tinsel]

Yes

[sinful yoke]

can you try logging into other servers just in case

[polar tinsel]

But my friend can access it but i cant

[sinful yoke]

can they bind to yostar for you?

(binding in settings)

[polar tinsel]

I think they can but they are nor sure how

[sinful yoke]

do they know how to bind an account?

[polar tinsel]

In fb yes

[sinful yoke]

via pinned messages

its the same

just uses email and a code instead

[polar tinsel]

Okay

I'll try to say this at them

Thanks

[sinful yoke]

no problem, did they get it bound?

once they do, just login with Yostar at the title screen, select your server, and you should be good to go

[polar tinsel]

I waiting for the rresult now

Okay

[sinful yoke]

also emails cant be removed or changed, so make sure its your email

[polar tinsel]

Okay

[somber peak]

Hey there. Newbie. Trying to bind my account to my Twitter but as soon as I hit the button the game just crashes. Cleared the cache, restarted. Same thing. Not sure what to do.

[alpine night]

Helloo, I'm having an issue where when i want to buy gems the play store tells me i already own the item. Bank statement says it might have charged me three times but play store says two of the three transactions cancelled but one probably went through. I tried resetting AL but still dont see any gems so im hoping all three cancelled?

[sinful yoke]

@somber peak are you on android?

[somber peak]

Mhm.

[sinful yoke]

@somber peak try turning developer mode on and then off, and try to login again

[somber peak]

Gotcha 1 sec

[sinful yoke]

@alpine night you should be able to buy gems infinitely, are you trying to buy a lucky box or something?

[alpine night]

nopee just the reg gem packs from inside AL store

play store gave me an error after confirming one tap saying i already own the item then errors out

i can try again and get you a screenshot?

[sinful yoke]

sure

[alpine night]

oof i missed the screenshot LOL this is my fourth time trying and play store is saying everything went through so um.. gimme a bit to see if all the gems arrive

[sinful yoke]

check pins for a missing transaction
did you get charged twice or once?

[ivory sun]

I also have a gem issue, it said to wait for my gems? Thing is, the event ends in only a few hours

I already got the google play receipt

[sinful yoke]

check pins if you want said gems (though users with that message usually get their gems after waiting a while, in that scenario, just contact the person again and tell them you got them)

but cs can take 1-8 business days to respond, so im not too sure on that it will be delivered before the event

[somber peak]

It's still crashing.

[sinful yoke]

did you bind to yostar at all

[ivory sun]

Shyro, try using the default android keyboard

For some reason that worked for me

[sinful yoke]

[somber peak]

Yes, I'm bound to yostar.

[sinful yoke]

login with yostar then

[somber peak]

I can login with that just fine. But my problem is I can't buy any gems without the game crashing after I click to but. I assumed I needed to be bound to something else for it to work.

[sinful yoke]

can you try repairing files in settings?

[somber peak]

Where exactly in settings?

[sinful yoke]

@somber peak I dont remember, its just in settings of the app itself in game (options)

no this is azur lane, not microsoft

I dont know, why cant you

[somber peak]

Found it. Should I receive a pop up or notification when it's done?

[sinful yoke]

no it should take you to the loading screen

try doing it repeatedly

its broken

[lucid hearth]

I have received my lucky bag. Thank you for the help guys 😃

[somber peak]

Let's me hit once that's it

[sinful yoke]

try restarting and trying again

[ivory sun]

I'm getting error 200220?

[sinful yoke]

try switching to wifi/data or use a vpn

[somber peak]

Repaired files. Still crashing.

[slate sleet]

Sorry for asking this again, but I sent an email to [e-mail] about my billing problem 13 days ago but I haven't get any response. Should I wait a bit more or just let it go?

[somber peak]

If I'm bound to Yostar can I safely uninstall and reinstall without losing progress?

[plush bough]

@slate sleet send a follow up email

[sinful yoke]

when did you send the email @slate sleet

@somber peak yep

[slate sleet]

@sinful yoke May 31, 2019, 1:39 PM

GMT+7 I guess

[sinful yoke]

even though thats only 7 business days, go ahead and send a follow up since theyre in office

[daring hamlet]

Same as Yuki, but it was May 26, 2019

[sinful yoke]

you definitely need to what are u waiting for

[slate sleet]

Maybe I'll wait till the next Monday before send a follow up email. I don't mind about the missing gems pack, just hate hopeless waiting 😄

[daring hamlet]

Oh wait

I thought Yuki lost account aswell

So should i wait if im sent account recovery email 20 days ago?

[sinful yoke]

no you need to follow up as I said

[daring hamlet]

Oh, ok, thx

[carmine hedge]

I didn't receive lucky box from purchase.

[sinful yoke]

check pins

[summer spear]

oof thats still happenning?

[knotty plank]

I don't have my azur lane data

I linked to my Twitter but when I log in I still don't have my data

[sinful yoke]

did you login to the right server?

[knotty plank]

I believe so it's been a while though

[sinful yoke]

try every server

[knotty plank]

Okay

I found it thank you I didn't know it mattered

[polar tinsel]

Finallt it worked

[thorn yoke]

there's a new bug in the game when you access the dock "auto force closed" wtf

[pale dock]

Is any of the staff present?

[full onyx]

I have an issue where I didnt fully update the L2D Data and purchased Bismarck's skin. my game soft locked trying to update and now shows no secretary. I can't leave the dock home screen (going into dock, profile, settings, etc.) Is there anything I can do to fix this?

(Picture for reference)

[sinful yoke]

@thorn yoke its a bug, try reinstalling (if bound)

@pale dock why? whats the issue

@full onyx its actually a bug unfortunately(that she softlocks), can you try reinstalling so you can remove the l2d data? if your account is bound

[full onyx]

i can try, would having a friend sign in on mine change any outcome? (say being able to load her in and then change her as secretary)

[sinful yoke]

you can try

[thorn yoke]

@sinful yoke what if i repair the game? does that thing will apply?

[sinful yoke]

you can try but it usually never works

[thorn yoke]

that's sad

[stark kayak]

0s lmao

[minor marsh]

An update for scherzo box people. I waited around 2 weeks for the box to arrive after dming toast. Toast then advised me to send an email to support directly. After 3 hours CS responded to my mail and I got the box in-game

[ivory sun]

I still don't have my gems, and I was planning on using them on some of the event skins

[plush bough]

@ivory sun skin is extended

[ivory sun]

The promise ring package isn't

[sinful yoke]

you’re right

[vivid flax]

Contacted cs again. Still no gems

[coral patio]

It already a week

No answer

No anything

[sinful yoke]

they take 1-8 business days to reply

[coral patio]

Sure it since 24 may

Now What ?

[vivid flax]

@sinful yoke they finally replied to me lol

Just now

The chicken sacrifice worked

[sinful yoke]

probably because you sent a lot of emails

[vivid flax]

@sinful yoke nah, I followed up once, I work in cs too, doing that only delays the process

[sinful yoke]

fair enough, just seems like it

because you pop in everyday for a status update

[vivid flax]

Lol. I just bother people here

[sinful yoke]

at least you got your gems

[coral patio]

Uninstall it

Thanks

[sinful yoke]

#461381136661217283

[vivid flax]

Not yet actually, cuz I forgot to send my uid

[sinful yoke]

this is why cs takes so long

at least you didnt forget your name, server, uid, receipt, and issue like some others

[vivid flax]

I handled multiple payment concerns just earlier before my shift ended. Payments are a pain to resolve. So I can relate

[sinful yoke]

def

[vivid flax]

Is the event over?

[sinful yoke]

30 minutes

[vivid flax]

I hope it's not too late

Noooo

Lol

It's at 0s for me lol

[plush bough]

That 0s is broken lol

[sinful yoke]

because its not maint yet

[vivid flax]

Delay that!

[sinful yoke]

delay what?

[vivid flax]

Lemme have my animated skin

[plush bough]

Skins are already extended

[vivid flax]

Lol

[sinful yoke]

im surprised how many people seeking tech support dont actually read patches

[vivid flax]

Oh, ok hides pitchfork

[plush bough]

Pin that I suppose?

[sinful yoke]

no need to

its readily available to read in #game-news

[plush bough]

But but EN doesn't read-

[sinful yoke]

then they wouldn’t read pins either

[vivid flax]

Lol, Idk how to read

[plush bough]

Oh right, good point

[vivid flax]

Lol

When will I get my gems tho?

[leaden iron]

I got mine right as soon as they sent the reply email

[sinful yoke]

they always send a reply saying you got them to have you check if they went through

[vivid flax]

Hmm. Do I need to restart the game once they reply?

[sinful yoke]

dont think so

[vivid flax]

Still no reply after sending them my uid

[sinful yoke]

waiting game

just as before

unfortunately

shouldnt be as long though

[vivid flax]

Okay,

[leaden iron]

Should only be 20 minutes at most, IME

[distant silo]

So the Furniture set for the Bismarck event is...missing.

Even though the server hasn't been set to reset yet

[sinful yoke]

dst bugs

[distant silo]

...Wow. Fuck stupid.

So now this bug is fucking EN players over...great.

[vivid flax]

I got my gems, I can die happy now

[distant silo]

I have 133 decor coins I want to spend.

[sinful yoke]

its extended lol

[leaden iron]

The Furniture event is extended, unless

[vivid flax]

@distant silo calm down dude

[leaden iron]

You're trying to get that exclusive one for having the set

[distant silo]

No. It's missing right now.

I am, ya

[sinful yoke]

no thats extended too

it was extended, and then the dorm set was extended, and then the skins were extended

[leaden iron]

It is? Oh nvm then. I'm just literate

[sinful yoke]

ring pack is left alone

[distant silo]

Then why can't I access it? Doesn't the DST bug mean the server thinks it's the next day or something?

[sinful yoke]

yes

[distant silo]

So the furniture set is gone then?

And not extended?

[sinful yoke]

its coming back

[distant silo]

Wait, when?

[sinful yoke]

it was extended, why would it not come back

[vivid flax]

Basically, almost everything is extended exept yer pp

[sinful yoke]

after maintenance

[distant silo]

Oh okay.

Following now.

[vivid flax]

Jk

[distant silo]

??

Take it the event missions are also extended? Or just the item based parts from the events?

[sinful yoke]

well the event isn’t extended so the missions arent extended either

[distant silo]

Okay. So only the Dorm packs and Gem Store stuff is?

[sinful yoke]

everything announced in #game-news or their twitter that was announced extended are extended

[distant silo]

What about Limited Build?

[sinful yoke]

only skins are extended

build is not

[distant silo]

Okay. Promise Ring and Box?

[leaden iron]

Nope

[distant silo]

Okay. Thank you.

I got Lil Sandy, just got here about 10 minutes ago. Bed time for me. xD

[sinful yoke]

ring pack is left alone
lucky box as well

[distant silo]

Wait. I am confused now

Is Derpy being a bit of a troll?

[leaden iron]

Apparently all my info is wrong

I'll stop talking

[distant silo]

Okay

[sinful yoke]

but anyone who purchased a box and didnt receive it will get the box even though its gone from store directly

but theyre right

[distant silo]

"gone from store directly"??

[sinful yoke]

is english your first language

if I have to be more specific then I will
but I mean gone from the store AFTER maint

[distant silo]

Yes. Your phrasing was a bit confusing.

Since you said the box would stay for one more day, but then said it was gone from the store directly.

I guess I should ask this. For those who have NOT bought it, will it still be available?

[sinful yoke]

when did I say that

[distant silo]

Probably should have asked it that way. Apologies.

[sinful yoke]

as well is a word for similarity

the similarity being “left alone”

kept it in one message to not be confusing

[distant silo]

"I guess I should ask this. For those who have NOT bought it, will it still be available?"

[sinful yoke]

the box is expiring

with everything else

thats not extended

i.e. ring box/event

[leaden iron]

Oh so I was right, Glad I'm not a complete disappointment to my English teachers

[distant silo]

^^^^

See, I wasn't the only one confused

xD

[sinful yoke]

your teachers would be proud

[distant silo]

Okay. Got it. So the only thing staying for one more day is the skins and room set?

[sinful yoke]

I dont think you guys know what as well means in this case

for a week

not a day

[leaden iron]

Till 6/19

[junior holly]

[sinful yoke]

I will put a reminder their twitter and #game-news provides this info

[distant silo]

Okay

[vivid flax]

Got my skin. Finally

[sinful yoke]

extended a week:

• skins
• dorm set
• the exchange period for the dorm thingy
  not extended:
• event
• limited build
• lucky box
• promise ring pack

[winter ermine]

So a few minutes to decide if I want to make a purchase that may fail

[vivid flax]

@winter ermine do it

No balls

Lol

[winter ermine]

I would, but would be useless for me atm

[leaden iron]

Before you do, gather all the information before the Sever shuts down for maintence. Just in case

[vivid flax]

Im gonna buy gems again tomorrow

I hope the double gems thing is still up

[odd tusk]

@dusk flower @teal hornet I got a reply not so long ago. They gave me back the items I paid for, so it's all good now :D

[sinful yoke]

now theyre going to riot

[vivid flax]

Ei @odd tusk you can get an artist role here?

I want one lol

[leaden iron]

Win the Art Contest

[vivid flax]

Welp. My dream was just crushed

Lol

Nah, i'll just post art when I can

[sinful yoke]

I have artist role but wasnt asked

[vivid flax]

My art style is not contest material

[odd tusk]

Yeah, for participating in art contests

[sinful yoke]

dm smiley and not lanlanlu

if it was limited to art contests like only 50 people would have said role

[vivid flax]

Nah, I wanna deserve it. Im gonna draw something first

[sinful yoke]

~~people get it but they never speak again ~~

[vivid flax]

Lol

[sinful yoke]

you know you dont get it just from applying right

[vivid flax]

@sinful yoke lucky for you guys cuz I talk alot

[sinful yoke]

you have to actually win in some way

[vivid flax]

In chat atleast

[sinful yoke]

anyways theres #artist-lounge it a club
more info on clubs #club-list

[vivid flax]

Ok