if you contact support they can probably permanently delete it by request, but they might not
#tech-support
sinful yoke
pale skiff
Alright
It’s just that that account is a rubbish salty account with no SR shipgirls
I meant waifus
cobalt snow
Well, rerolling is generally not recommended due to the name being stuck with it. (I wonder how that works with renaming, though.)
pale skiff
I stopped using that account a long time ago
Quit the game for a while and got it on a new device
Hence the double account thing
I was just trying to figure out the 4G connection issue
That’s how I found my old one
Lol
swift linden
i have an issue with my HQ constantly showing a notification in academy and there is nothing there that needs my attention
carmine hedge
upgrade maybe ?
swift linden
danke
sinful yoke
its similar to the constant notice on the news tab
swift linden
we have a news tab?
sinful yoke
yes
swift linden
oh
pale skiff
When is the next patch fix gonna be
sinful yoke
unknown
please be patient as devs have just come back from the weekend 
they wont set up a patch on the weekend since the full workforce isn’t in
dusk night
I brought 9,99$ of gems and they didn't came what can i do 
north kernel
Does the email change depending wat country ur in?
cobalt snow
@dusk night If you were charged and didn't receive gems try this gif: https://cdn.discordapp.com/attachments/488684387932700672/539398525155540992/S0BM9PXLn9.gif
Act as though you're buying the same pack you bought again, but before the transaction cancel it.
If you get the 200230 error code but still didn't receive the gems, contact CS with your in game name (and UID), server, screenshot of your receipt, and what you're buying/how much it was.
@north kernel No, it's the same al.cs@yo-star.com
dusk night
Okay
cobalt snow
It's a bit outdated, but same concept, just cancel before actually buying the same gems you originally did
if that fails, though
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
cobalt snow
Send the receipt along with the above info to the email above
dusk night
unique burrow
Is it possible to login to Azur Lane EN in China?
cobalt snow
Yeah, looks like it didn't work, occasionally this will fix desyncs. Send an email, and you should get a response in 3-5 business days, (but they made an announcement about backlogs recently)
dusk night
Device brand is? Like mobile data? And model of phone right?
nimble wraith
brand and model of device
cobalt snow
@dusk night Yes. while technically less important, if there's an issue with devices and purchasing, it may be helpful in terms of data collection. receipt and your account data/server is probably what they need to get your gems and stuff.
dusk night
Nah probably not device i made tons of purchase with it
rare nacelle
Ah I have a same problem. I bought gem in 4.99 usd but didn,t receive the gems.
(I bought in 24/05/2019)
sour ore
misty crow
intended, all battle screens maintain the fixed ratio
polar ermine
Since Monday, I've been encountering problems connecting via my telco internet (M1 from Singapore). Apparently, at login screen, the message shows that I login successful. But it didn't progress to the next screen
When I changed the connectivity to my wifi, the game continued at normal
spiral obsidian
No answer about my account restoration.
cobalt snow
@spiral obsidian what question, an email to CS about recovery?
@polar ermine some connections have issues, and there's been a recent issue with SEA, I think.
spiral obsidian
I emailed almost a week ago about getting my account restored. But no answer yet.
Do I get an email back or?
cobalt snow
You should get an email back, but you can check. Otherwise, as per the announcement in #game-news you can either wait or send a followup email on the same chain so that you don't overflow them with requests that distract them.
rare nacelle
I bought a gems in 150 THB (4.99 USD) since 24/05/2019. It say "Payment in Progress. Please be patient while we send your item" until now I still don't receive the gems
cobalt snow
What said that, exactly? were you already billed for the gems?
cobalt snow
Have you tried the purchase canceling gif?
ancient niche
Has the login problem been fixed yet?
rare nacelle
yes still don't receive the gem
cobalt snow
There's a checklist in pins you can consult, as IIRC it's generally been fixed, but specific issues need to be handled on a case by case basis by CS directly@ancient niche
@rare nacelle in that case, you need to contact CS with your receipt and relevant info
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
rare nacelle
I already send the email in last 2 day ago, I know you have a ton of work. :3
cobalt snow
Oh yes, they're off for the weekend, and you should expect 3-5 work days for a response. They also have been recently swamped with login issues, so they've formally announced that they're sorry for the delays
vivid spindle
Is there any way to delete an account? I accidentally made a second one and I'd like to delete it to free up my Twitter account
cobalt snow
While it's possible that you could in theory by contacting CS, you can unbind your twitter account in the accounts where you originally bound the other account. If you run into errors, most of the time they need to be resolved by CS.
vivid spindle
So I need to complete the tutorial on the second account?
cobalt snow
If you originally bound the 2nd account on the title screen, yes, you'd need to complete it. then go to the settings account screen then unbind it.
vivid spindle
Danke!
polar ermine
@cobalt snow : I msged regarding the connectivity issue. and I understand it affected SEA. Hope that it wasn't an ip range ban cause the action might be a mistake.
cobalt snow
Hopefully, it's being looked into, IIRC.
fleet shadow
Can't up dev.level.
- I use all "Blueprint - Neptune" for up.
- Then convert "General Blueprint" to "Blueprint - Neptune".
- Button "+" become nonclicable.
- Help T_T
cobalt snow
Have you tried restarting? it's possibly a desync where it hasn't noticed that you exchanged the general blueprints
fleet shadow
Restart did not help.
cobalt snow
Also, you're 100% sure you exchanged for neptune blueprints and not other blueprints by mistake?
fleet shadow
cobalt snow
Also, is your Neptune at least Lv. 10?
fleet shadow
Oops.
nimble wraith
@fleet shadow dev level 10-20-30 work like normal lb for ships and require respectively 10-30-70 minimum level
fleet shadow
@cobalt snow thank you for help. @nimble wraith u too.
hearty escarp
the game keeps crashing how to fix it?
cobalt snow
What device are you operating on?
hearty escarp
iphone 5s
cobalt snow
Older devices and those with less than 2gb of ram have issues properly running the game. If you have an alternate device/emulator, you can check those out for now, until the devs address this.
hearty escarp
thx so, i don’t need to reinstall the game?
cobalt snow
You'd have to install the game on a new device/emulator if you wish to continue playing without crashes, and would have to make sure you're bound before hand. Unfortunately, there are otherwise no known workarounds for crashes on older devices.
hearty escarp
ok thanks for the information
carmine hedge
excuse me, but anyone has ever run a benchmark test on PC when using emulator to play AL? If did, then how many cores should I allocate to the emulator to run AL?
cobalt snow
Not personally sure, but this might be a question better suited to the #technology club, at least in terms of actual tech specs knowledge.
livid mist
2 core and 3gb ram is a good config
nimble wraith
i use 2 core 4gb ram on a 4 cores 16bg ram pc
livid mist
I use 2 core and 3gb ram on a ryzen 2700x 16gb.
slim spade
May i ask.. anyone know any AL new update for nox?
When i try to get in.. it keeps saying there’s new update in google store
livid mist
My AL is freezing on my cellphone at loading screen
nimble wraith
update from google store @slim spade
slim spade
Couldnt find it.. i think since im outside the region
nimble wraith
u should get the app from where u downloaded it the 1st time then
slim spade
Fyi i downloaded the apk version
nimble wraith
qooapp should be fine
livid mist
Use QooApo for that, its the best app to download safe APK that is blocked to ur region
nimble wraith
website
livid mist
Why my game is getting infinite loading screen today...
silver moat
I bought a 30-day Trade license a little while back, the game took the money but I didn't recieve the item, I was told to send an email and so I did, but this was like 2 weeks ago and I still haven't gotten any sort of reply and now I don't know what else to do
quiet kettle
Hello, I'm new here.. after the recent update, every 3-5 seconds in a fight, my phone mini-freezes and lags.. then its okay for the rest of the fight. Anyone know why? i'm using a 4/64 phone.. 30 and 60 fps same for me
fleet yew
Hey, it looks like for the moonlight oveture event, i am missing memeories 8 and 9, which come from beating sp3. However i am sure i beat sp3 because I have the event reward for clearing that map, which was Astoria i believe
arctic junco
Hello, I want to ask if there is a bug with Academy notification icon as I have nothing to do in the Academy and it keeps showing me the red exclamation icon
trim agate
Hello, I bought gems but never received them. I even got a purchase receipt from the Playstore. I have contacted through the game support conversation but haven't gotten a response at all.
mortal crag
@quiet kettle I have the same problem. Its most likely your phones ram
wild lance
(Ohh, well, from the beginning i should write this here) Where the text?
trim agate
Yeah happened to me too @wild lance
lucid scroll
dop I report login issues here?
carmine hedge
sry, i don't know where to ask this, but how to open the debug menu?
spring grotto
carmine hedge
sorry for asking again, is it possible to open debug menu on login screen or when the game is on loading?
vale wagon
Does anybody has problems with autorization on avrora server?
quasi temple
What do u mean authorisation ?
spring grotto
@carmine hedge You should be able to open it on any screen as long as the app has loaded
vale wagon
@quasi templeLogin account
spring grotto
Yes, there are people w/ issues. Please follow the pinned message for login issues
carmine hedge
use difference mobile data, VPN, move to another devices, use emulator, use WIFI, clear data, reinstall game , etc won't do btw.
^Avrora
spring grotto
Okay, if none of the listed fixes in the pinned message worked, then please follow the next steps in the message (email)
latent ocean
Is the Twitter login issue a problem with the version of the game or is it individual problem?
neon iris
game will only let me log in if im using a vpn but i was able to without it a few hours ago is there a way to fix this
proper cargo
Ayo is there a way to transfer my account from my phone to NoxPlayer?
neon iris
its working fine for everything else
proper cargo
Madd scareda losing my account tho.
Should I take a snapshot of my IGN and number and whatnot?
carmine hedge
so ... ur account is gone? 🦀 ?
Purple i think I'ts probably unstable connection
tried to use WIFI
@proper cargo if you lose your acc try to contact AL customer support at al.cs@yo-star.com
You wont lose ur account dont worry
just connect it to twitter or facebook and u good to go
proper cargo
Naahh, I spend madd papa on this game tho. That's why I'm scared I'ma lose my shit.
carmine hedge
You dont need to logout or anything
Just sign in on emu
https://discordapp.com/channels/456397991847395339/488684387932700672/565911354293092371
here's how to connect ur account to twitter/facebook
proper cargo
Ayo and at some point if I ever go back to my old phone I can do the same shit right?
carmine hedge
yeah
You can literally just tap to login on one device
and itll log you out and switch over right away
👏 👏
latent ocean
I have the account bound to Twitter but the game crashes when I try to log in with Twitter on my tablet but not on phone. I have tried reinstalling
carmine hedge
Hi. I have a problem with cutscenes. Whenever a story cutscene plays the screen is all white or black with no art just the textbox. You can see the story text just fine and then the art flashes at the end for like half a second. Same when i try to reply it from archives. Playing the game on my phone. Help please 😦
cobalt snow
@latent ocean 3rd party logins will crash occasionally with certain devices. you can either try turning debug mode on and off, or logging onto that device with yostar after binding it on a device that the login does work on.
spring grotto
@carmine hedge known issue with CGs
carmine hedge
So just wait for a patch i guess?
spring grotto
As far as we can tell, yepp. We dont know any workarounds as of now
carmine hedge
Right. Thank you for the information. Thought i had an incompatable device or something.
latent ocean
How do I open debug mode?
carmine hedge
@latent ocean why dont you try one of the two other account binding options for now?
radiant star
if you delete your twitter account and you forgot that it was linked to your AL account, is it possible to recover it?
latent ocean
Because Facebook crashes and its annoying to open my email every time to log in with yostar
spring grotto
Its actually developer mode. Fly just made a typo. I dont have the picture but you can Google it @latent ocean
deep olive
for those who are not using Automatic DNS,
cobalt snow
Yep, it's dev mode 
latent ocean
I switch devices alot
quasi temple
you just need to bind it once
carmine hedge
You dont have to log out though
cobalt snow
spring grotto
once you log in once with Yostar, you'll stay logged in. You wont need to log back in everytime with it
cobalt snow
@radiant star if you didn't have any other bound methods, you can go through recovery
/recovery
pale pagodaBOT
If you have lost your account due to a bug or overwriting it, you need to e-mail to al.cs@yo-star.com and provide us the information stated below:
First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
latent ocean
It will not screw with my state in the game if I don't log in when I switch devices?
cobalt snow
If you had logged in once before, no. You just need to login the once to the device and you should be good.
radiant star
@cobalt snow ty
deep olive
for those who are not using Automatic dns server address, you need to use the automatic dns server else the game would get problem with connection.
i thought it was network problem
latent ocean
Ok then I'm really sorry to take up your time. Thanks 😀
deep olive
but it seemed since the new patch, there is problem with the game and automatic dns resolver
I can't log in when using dnscrpt
sadly i need dnscryt to access reddit
proper cargo
AYO wtf. I lost my account.
cobalt snow
Alright, let's roll back a bit. Did you bind your original account on the settings account screen?
proper cargo
I did.
cobalt snow
Did you login on the title screen to AL?
proper cargo
I just tapped it.
cobalt snow
Did you try tapping the login options on the side before server select, though
radiant star
can i find out and uid of someone else?
carmine hedge
Did you choose the right server?
proper cargo
I chose Lexington, that's where my account is.
cobalt snow
Did you try tapping the login options on the side before server select, though
radiant star
can i find out an uid of someone else?
proper cargo
No.
viral wedge
Anyone else unable to complete the clear hard mission requirement for z sensei? I’ve been stuck at it for multiple days now. I clear all my hard mode charges daily.
carmine hedge
login -> choice the right server -> all gucci
proper cargo
Aight.
carmine hedge
please go check #known-bugs first before asking here
cobalt snow
@viral wedge known issue, do hard ch6 since 7 isn't working.
proper cargo
Thank
spring grotto
@radiant star no you can't. But UID is only requested, not required
viral wedge
Thank you.
proper cargo
Ayo, question, my account can still be binded on my phone right?
radiant star
@spring grotto ok thanks
quasi temple
you can bind to multiple devices at the same time
proper cargo
Oh word?
quasi temple
Yeet
carmine hedge
you can log in with million phone, but you can't log in simultaneously.
It’ll log you out of the other device automatically
proper cargo
Thank. I just gotta sign into the right server right?
carmine hedge
Yes
if you just accidently click the wrong server, just close the game and pick the right one
proper cargo
Thank.
carmine hedge
no problem fam
frozen lava
so uh, i got this thing where an exclamation mark on the academy button and i can't figure out what it is
i collected all my medals already
carmine hedge
carmine hedge
bruh moment
frozen lava
i can't find it
quasi temple
Suggestions and feedbacks
frozen lava
alright do i click the card?
quasi temple
no it’s a know bug there’s nothing that can be done basically that’s it
carmine hedge
New UI 👏 👏
quasi temple
yep, we all got the exclamation mark right now !
frozen lava
it only hurts me on the inside
carmine hedge
Someone said that if you clear Z23 missions it will go away but I don’t know if that’s true.
Yeah wouldn’t it be great if we could play the game?
frozen lava
rip
quasi temple
Tfw just playing tech support instead
carmine hedge
NotLikeThis
eager marlin
Lol
carmine hedge
wwwwwwwwww
eager marlin
Waiting for our new customer
carmine hedge
Hello, i wanted to link my account to facebook since i just started and got Bismarck and now wanted to be safe that i would not lose that progress, so i clicked and it started a new game and i can't get my old one back, i did this through the login screen that i now realize is not the way to do it , any ways i could get it back? Im dying over here
spring grotto
And you didn't have it bound to anything else?
carmine hedge
no
eager marlin
The login screen is for logging your binged account
pale pagodaBOT
If you have lost your account due to a bug or overwriting it, you need to e-mail to al.cs@yo-star.com and provide us the information stated below:
First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
eager marlin
You have to binge your account in the setting
pale pagodaBOT
If you have lost your account due to a bug or overwriting it, you need to e-mail to al.cs@yo-star.com and provide us the information stated below:
First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
covert knoll
Idk if anyone is having this problem but for hard mode, my 3 battles didn't refresh so I can't do hard mode today 👀
spring grotto
@covert knoll did you restart your app? Could be due to desync if you haven't restarted since the daily reset
@carmine hedge yes they will. It's for recovering accounts regardless
scarlet tree
uhm the gems didnt add up in my account what should i do?
carmine hedge
man, ya'll saint 🙏
spring grotto
@carmine hedge User ID. Found in the profile in game. If you dont have it, it's okay. Just recommended, not required
covert knoll
Ah yeah it works now thank you, cause it did give me my new login reward and everything, but its fix so thanks
spring grotto
@scarlet tree so attempt to purchase the same gem pack but CANCEL before purchasing it. Dont actually buy it again. There's a pinned gif showing an example. See if that gets them pushed to your account. If not, just let me know
drowsy rain
Is there a reason I'd be getting "Network Error" and "Connection to Server Lost" today?
scarlet tree
@spring grotto i show a something else do like and cancel or error but it still deducted from my card
drowsy rain
I just played FGO for 2 hours on it - AL wouldn't connect both before and after that session.
scarlet tree
and yes already attempted the method of the gif
carmine hedge
then it's SEA server overloaded
spring grotto
@drowsy rain Please follow the pinned message regarding network issues. There are some known issues with servers
@scarlet tree okay, if the gif didn't work, then please contact support to manually get them pushed to your account
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
spring grotto
Also please include transaction information such as a purchase receipt
carmine hedge
I feel sorry for all the dudes who have no choice but to use a vpn
bruh, you even cannot play the game
drowsy rain
So what's the best place to start - reinstall lthe entire game or to try a VPN? Also why today all of a sudden is this broken?
spring grotto
Try a VPN first. And it was caused by a server fiasco with the update
quasi temple
If you try to reinstall, remember to back up ur game first
eager marlin
And our accounts are still blocked
deep olive
@drowsy rain are you using dnscrypt?
scarlet tree
should i like uninstall and reinstall the game?
deep olive
or anyother thing that change the dns setting?
drowsy rain
Not that I know of. Nothing's changed since I played last night.
spring grotto
@eager marlin hm...usually it's a form of desync or a shaky connection to the game servers. I can only think of trying a different network connection or possibly even a VPN. But a reinstall more than likely wont help but if you do wanna try it, be sure to bind your account first
deep olive
the game only accept automatic dns
eager marlin
I have the same proplem with Neko
quasi temple
oh Kira’s from my guild @spring grotto
deep olive
i am using dnscrpt
carmine hedge
@scarlet tree It’s a fairly common issue for whatever reason, just hope it gets fixed in a patch
eager marlin
We're from the same group btw
quasi temple
They’re bored people
deep olive
and it was making a problem with the connection to the server
carmine hedge
sorry Toaster
deep olive
once you are connected you can turn it on again
eager marlin
Sorry Toaster
carmine hedge
dnscrypt doesn't do any harm, i use it everyday. even when i'm playing AL
spring grotto
Oh, tagged the wrong person in my message. @scarlet tree my previous message was for you sorry
scarlet tree
@carmine hedge it really that common? like it already happen to a friend of mine twice now me
deep olive
once i change the automatic dns, i can access the game
it wasn't like this before this patch
carmine hedge
@scarlet tree Yeah. It makes me wonder how often this sort of issue happens in other games
at least AL already pass refund method abuse
scarlet tree
oh i might try it using a vpn
deep olive
@carmine hedge probably someshitty thing the government use to block porn is making things difficult for al XD
*my government
carmine hedge
A lot of AL player base is asian, so no wonder if the server fluke
deep olive
anyway that is how i manage to fix my network error in my pc
no problem whatsoever in my phone
it is a thing people could try before using free vpn XD
carmine hedge
stop using dnscrypt, use monthly paid VPN instead. it's a lot more safer
scarlet tree
oh wait 1 more question
carmine hedge
if you really care about your personal data
deep olive
eh I'm not using it for personal data
i just use it to bypass government block on porn XD
scarlet tree
i bought the 40 usd one but it 2x gems will it gem the 2x gems or just the amount of gem listed?
sry for the bad english tho
carmine hedge
when something is "free" it's not actually free.
ancient ferry
carmine hedge
Bottlenecking like bug reports v devs
ancient ferry
Hey guys, infinite loading since UI update. Any help?
deep olive
let me guess SEA?
placid sequoia
Me as well
deep olive
@ancient ferry
ancient ferry
@deep olive sorry, didn't get your point
carmine hedge
sorry i mean paid VPN
deep olive
oo you are not from SEA region?
rotund mauve
Just use VPN
ancient ferry
Nope
deep olive
guess the problem is more far reaching
spring grotto
@carmine hedge anywhere between 1-5 business days is the usual response time
ancient ferry
@rotund mauve What region I need?
deep olive
us
rotund mauve
US
ancient ferry
K, I'l try
carmine hedge
Or eu
deep olive
@placid sequoia use VPN
carmine hedge
paid VPN
placid sequoia
Kay i’ll try thanks
lucid scroll
use blue stacks on PC to play if can't login or VPN that seem to fix my mobile connection issue...
carmine hedge
use NordVPN
scarlet tree
@spring grotto i have 1 question
i bought the 40 usd gem pack but it has the 2x first purchase. will they give it 2x the amount or just the regular amount of gems?
carmine hedge
use code:
spring grotto
@scarlet tree you'll get the double bonus
@ancient ferry please follow the pinned message for your issue
scarlet tree
oh thanks for the information @spring grotto and @deep olive
rustic nexus
OK so, I just bought 1200 gems (I had 488 before), didn't really look at my gems balance and bought my 4th dorm space which costs 500 gems, if I'm not mistaken.
However, the amount of gems I now have seems odd (988). I think I'm supposed to have 1188 right now.
deep olive
did you buy dock space? @rustic nexus
deep olive
i think this kind of thing should be emailed to al email not via discord
rustic nexus
Yeah, I just realized that ^^'
quasi temple
Did u spend 200 gems on anything else? Btw
ancient ferry
I need to say that I can't even get to the logging screen? I just can't get there cause after loading screen it stucks on this @ImAToasterStrudel
carmine hedge
Have you tried a vpn yet? @ancient ferry
ancient ferry
Yes
carmine hedge
you hit the new low, welcome to "we can't enter help us" gang
deep olive
tried reinstalling yet?
ancient ferry
And re-installed game about 6 times already
deep olive
ouch
ancient ferry
:)
deep olive
time to email al then
ancient ferry
Did this, but no answer
deep olive
have you tried on another console/phone/emulator?
ancient ferry
Don't have any, that's the problem
carmine hedge
Long wait get ready for your girls to starve and die
deep olive
sad....
eager marlin
Like us
rotund mauve
Yeah it will take some time for them to respond
carmine hedge
welcome to waiting email confirmation line
ancient ferry
@carmine hedge Maybe they already dead xD
ancient ferry
@carmine hedge Welcome to the club, huh?
eager marlin
I want to go back
scarlet tree
LOL
carmine hedge
All Around Me Are Familiar Faces
eager marlin
Too bad we have different problem
quasi temple
3 day lockout squad
eager marlin
rotund mauve
gang gang gang
deep olive
eager marlin
Time to commit neckrope lmao
rotund mauve
Alexa, prepare toaster bath
eager marlin
WWWWWWWWWWW
rotund mauve
WWWWWWWWWWWWWWWWW
wheat shore
azur often crash on iphone 5s
carmine hedge
that's why kids, u buy android.
eager marlin
That is your phone problem
rotund mauve
Git gud, git android
wheat shore
nope
eager marlin
Well have fun your IPhone then, no one can help you with hardware problem
carmine hedge
u cannot download RAM from internet, btw.
eager marlin
WWWWWWW
carmine hedge
Hello... 👀
I am having an issue logging into my game after reinstalling
eager marlin
Did you binged your account?
rotund mauve
Facebook bing is broken
eager marlin
Yes, binge your account to Facebook or Twitter
carmine hedge
5S is the oldest supported device right now
Yeah I did
Its broken? 😔
do u already reopen AL?
rotund mauve
I heard fb bing rarely works
wheat shore
but azur lane its just HAPPY FARM
carmine hedge
Oh damn
wheat shore
straight otto 2007
grand swallow
@carmine hedge do you have another device what you can log in? you can try bind with YAS
quasi temple
Dante do u still have access to ur original account
grand swallow
Or emu
carmine hedge
Na... this is the only device i can play it on
I tried an emu but my laptop is way too slow
try to reinstall it again, and do not distrub download process
rotund mauve
Do you have your UID screenshotted?
You should do it once you get into you account and bind it to yostar account
grand swallow
@carmine hedge You can try restarting your device and try again, but FB and Twitter are crashing on some devices
carmine hedge
Oh ok
The download and update werent disturbed at all during the install.. I noticed it frequently 👀
or when u tried to bind account, try delete facebook/twitter application first
I dont have fb app installed lol
bruh
eager marlin
inhale
carmine hedge
lol
grand swallow
You dont need FB installed to log in, but yeah try installing one
rotund mauve
Yeah, it's actually pretty far from anything perfect
carmine hedge
I hope it’ll actually be improved. Not only bug fixes.
I also wonder how long it’ll take to update spelling errors considering “Colletced” was literally never fixed in the old UI
eager marlin
Lol
carmine hedge
Thanks guys.. successfully logged in after restarting phone
don't misunderstand tho, we appreciate for all mods who's keep make the game refreshing.
rotund mauve
Ayyy lmao
carmine hedge
New UI everybody, new UI
ancient ferry
Best. Update. Ever.
eager marlin
keen raft
worthy edge
Any updates on my lost waifus 
spring grotto
Did you send an email regarding the issue? As this particular one doesn't seem to be fixed w/ our means
worthy edge
Yeah sent an email and tried all the steps. Just checking in, 3 days without my girls is rough
spring grotto
Gotcha. Well unfortunately we here don't have any updates as I don't think anyone else has found a workaround
carmine hedge
Get ready for an additional 5 days
quasi temple
👌
eager marlin
I've been waiting for 4 no 5000 thousand years for this
worthy edge
OVER 9000!!
carmine hedge
sad boi room only
rare rapids
I bought the 30 day trade license yesterday and I still haven’t received the supplies and gems and I have the receipt
spring grotto
For the trade license, please contact customer support to manually get the license activated for your account
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
spring grotto
Also please include the purchase receipt
rare rapids
Ok
jolly kraken
So I have this problem that, every time I try to change the ships in the dorm it just crashes immediately. I play on the iPhones 6s.
spring grotto
For devices w/ lower RAM counts (around 1GB of so) there's a known issue that they're having crashing issues. So that could be the problem you're facing. If you wanna try, you can do a file repair from the settings menu or try a fresh install just to rule out bad files (if you do try a fresh install, be sure to bind your account first).
drowsy rain
Just a heads up - My game can connect now after resetting my router. No idea what happened but AL wasn't liking whatever it was.
winter ermine
Bite the dust count now at 8. Also still can't do akashi paint. Support reply won't happen in time :(
cyan ermine
Should I be scared I sent an email out a week ago for account recovery but I have yet to get a response
sinful yoke
what day did you send it?
cyan ermine
Monday
sinful yoke
you can send another, but do keep in mind that they officially made an announcement on slow responses so our given 3-5 business day reply might be too soon
cyan ermine
Okay I guess I will wait a couple more days dont want to bug the devs lol
acoustic shard
I have been playing aure lane for a long time and now I want to connect my account with fb when I log in to get new ones. Can it be reversed to return the previous ones? Help
sinful yoke
are you choosing the right server?
sinful yoke
what server were you on with your original account?
acoustic shard
Lexinton
sinful yoke
are you logging onto lexington now?
brazen grail
hello, I have made 2 purchases of trade licenses on AL and it did not register to my current game , who should I contact on discord to activate it when my current trade license runs out?
sinful yoke
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
acoustic shard
Yea
sinful yoke
@acoustic shard did you login on the left side of the login screen?
sinful yoke
and you bound in the settings?
sinful yoke
can you try every server
acoustic shard
@sinful yoke on other servers, in addition to lexington, he creates new games for me
@sinful yoke if I disconnected my account fb then the previous one would come back?
sinful yoke
no it seems you created a new account if you arent receiving yours
you are sure you bound your account in settings on the original account?
acoustic shard
so that will not come back?
sinful yoke
/recovery
pale pagodaBOT
If you have lost your account due to a bug or overwriting it, you need to e-mail to al.cs@yo-star.com and provide us the information stated below:
First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
do this 
acoustic shard
I told her through the login screen
sinful yoke
told her? 
acoustic shard
If i do this i can back that acount?
sinful yoke
if you bind the new account to something and email them with all the request information, you'll get your account
tired grove
For three days now I have completed hard mode maps for the daily quest that were reset with the last patch and it's never fulfilling the 2 hard mode map clear requirements.
solemn wedge
sinful yoke
@tired grove you have to do W6 and below, its a bugged event since it was around in EN from before w7 in EN
sinful yoke
@solemn wedge usually 3-5 business days, but cs is jampacked due to emails from the weekend
acoustic shard
I @sinful yoke I do not remember, unfortunately, UID only nick, is that enough?
sinful yoke
nickname is just fine
acoustic shard
@sinful yoke if I called this new account just like the previous ones but in this new one I will give uid it will not be a problem?
sinful yoke
if its the same exact name and server, then you might be mistaking the server you were logged on
as there cant be 2 people with the same name
make sure you're writing them caps sensitive
giving the new UID should be fine though
acoustic shard
@sinful yoke however, they are not the same
sinful yoke
will be just fine then
sinful yoke
yep!
acoustic shard
@sinful yoke I hope that I will succeed because I do not want to lose the previous one
sinful yoke
you will get it guranteed 
acoustic shard
@sinful yoke I hope that it will not end only on the hope that will break me in half and I will not know what to do with life. Within 10 months, this account has become too valuable for me and I do not know what I would do
fierce jasper
What does this error mean? (I have installed all the updates btw)
fierce jasper
Yes fortunately
dusk fox
would vpns work if youre on an emulator
sinful yoke
yes
dusk fox
i havent been able to get in since yesterday and i reinstalled which didnt do much
ill try the vpn
night scarab
This error keeps showing up only for commissions involving cognitive chips
sinful yoke
it could be corrupted files, but that error is generally fixed by just restarting
vale storm
Hi is it ok to ask for help with an issue here i tried sending an email but no one replied
obsidian prairie
Whats the issue?
sinful yoke
when did you send an email?
sinful yoke
it can take 3-5 business days for a reponse
north harness
The Commission system seems to be broken
"Recommended" fails to find anyone suitable for them. I do have 170-180 ships from low to lv 100 so plenty of variety, should be able to fill even the basic ones?
Also. Minor typo.
To start a commission, it says "Completed"
Should probably say "Start"
vale storm
Ok thank you
north harness
Or "Launch"
sinful yoke
its known
north harness
Alrighty. Thanks
sinful yoke
well they all have to be locked
and they cant be in fleets including hardmode fleets
north harness
Oh. No wonder then
None of my ships are locked. Since not having anyone locked makes it very easy to filter unwanted ships. Which are not needed for limit breaking etc, since locked ships are not shown in the Retire window
median needle
bruh moment
warm hawk
Hey guys i lost my account on the last update and a sent a mail a week ago. Someone know how many times it takes to recover it?
median needle
3-5 business days. if you sent it late last week it's gonna be a few more days before you get a response.
warm hawk
ok thanks i'll wait then
median needle
yes. try toggling developer mode on and off to see if it'll stop the crashing.
also there's only 1 login page and that's the title screen. you can't login anywhere else.
dusk fox
hm so using my mobole data works for azur
mobile*
but i cant connect using my interwebs
unluck
spring grotto
If developer mode didn't work, then unfortunately the only other option is to log into your account on a seperate device (such as a spare phone or PC emu) and bind your account to Yostar on that device. Then log in w/ Yostar on your original device as it wont crash the game like Yostar/FB
No unfortunately Yostar accounts are permanent w/ the AL account and the email associated w/ them
wheat forge
I've been trying to get back into my account after deleting the game but apparently you need more than just facebook/twitter being bound to get back in, is there anything I should do first or am I going to need to email someone?
sinful yoke
are you logging into the right server
wheat forge
No idea honestly, is there a way to check? I haven't played for months but I read that servers didn't upset progress?
sinful yoke
just login to every server if you dont remember
and no servers will never reset progress
wheat forge
Alright, I'll try that. Cheers
Thank you so much, turns out I was supposed to go server hunting. That saves me a headache and a half.
dry ravine
i’ve been using vpn for days now because if i used data to play i would get stuck on the login screen forever
now my tunnelbear has no more MB
when will this issue get fixed :c
because i don’t wanna have to try and play through a vpn forever
sinful yoke
try a different vpn in that case
dry ravine
besides at home, my wifi there lets my game run smoothly
sinful yoke
devs should be aware of the connection issues
dry ravine
alright ;;
sinful yoke
if you want email to email closure, you'd have to email of course
but the response time is quite long
sinful yoke
dry ravine
thank you!! i’ll go write up an email now uwu
brave matrix
so i tried to buy the trade license but it charged me twice and i didnt get anything, what can i do?
sinful yoke
contact your local app store for a refund on the double charge, and contact CS for the first purchase
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
include a receipt
brave matrix
ok thanks
ancient niche
Is the login problem with mobile data been fixed yet?
dusk fox
the login issue with wifi hasnt been fixed yet so doubt it
ancient niche
They really need to release A patch for it, I seriously doubt I’m the only one frustrated that they can’t play using mobile data
lilac talon
hello I have a problem, buy the 300 gems package that gives 300 more of a gift, the fact is that I got the receipt of the purchase but in the game I do not see the gems I bought, how can you help me solve the problem
sinful yoke
@lilac talon contact support, their info is above
valid lotus
I can't get my old account to transfer to my new phone and I'm very upset about it
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
slim folio
Hi I sent an email on gem purchase issue 2 weeks ago and sent 3 email reminders since then. Still no reply today. What should I do?
sinful yoke
what day did you send it?
slim folio
May 15, 1.20PM (UTC+8)
one moment
slim folio
sinful yoke
gotcha, going to contact staff
wont get a reply for a hour or so though 
will get to you
wild willow
Hello , I have a problem my account. I can't unbind it from my facebook due to is being deleted. Anything you can do to help?
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
@slim folio you may recieve an email within this week, but CS is currently very overloaded and they should be around your email soon
novel ravine
I can't seem to login using mobile data, if u try it says connection to server lost yet it works perfectly fine on wifi
sinful yoke
@novel ravine you can contact CS about it, but it might not be something they can help with
carmine hedge
Please can someone help me
sinful yoke
do you not know how to login? or are you experiencing problems while logging in
carmine hedge
I've sent an email about my lost account 5 days ago and got no answer
And i really wanna play in the bismark event to get King George V
sinful yoke
unfortunately CS is jampacked with inquiries, it may take up to 8 business days unfortunately
did you send it 5 days ago or 5 business days?
carmine hedge
5 days ago
sinful yoke
they arent in office on weekends
misty crow
Unfortunately not for the time being
misty crow
A rerun in the unknown future would
carmine hedge
Ok
outer herald
And who knows after that rerun they might be added to the build pool one day.... maybe
acoustic shard
@sinful yoke If this first account was not connected, you can recover it anyway? Forgive me for asking so much
sinful yoke
yep, thats the recovery process
they'll transfer the bind on the new account to your first account
jolly kraken
After a fresh repairing the game, I still can't change the members in my dorms. Did a fresh install, still couldn't change the members of my dorm. So is my only option to change people in my dorms now to use an emulator?
"So I have this problem that, every time I try to change the ships in the dorm it just crashes immediately. I play on the iPhones 6s."
this was my issue
analog notch
If it's just an issue of RAM, then you can clear all furniture from your dorm. It worked for me
desert stream
If I made my account on my phone, can I log in on my PC to play as well? I think I remember that resetting your account or something a few months ago
desert stream
Okay so if Im already binded with my twitter and yostar then im good?
desert stream
Okay thank you (:
acoustic shard
@sinful yoke There have been such situations like mine?
sour cosmos
I am stuck at the loading screen for a long time
sinful yoke
which loading screen?
sour cosmos
Server choosing
sinful yoke
can you try the checklist in pinned messages and see if that helps at all?
void sky
Hi, is this the place to ask about failed transactions?
sinful yoke
yes
void sky
Thank you. I heard that you are experience difficulties with CS so it takes long to reply
But I emailed since last friday and was just wondering how long should I wait?
void sky
The 24th
upper aspen
Is the connection to server lost known issue that will be fixed by the devs? I did not have the issue before the update
outer herald
A response should be within 3-5 business days
sinful yoke
they dont work on weekends, but it can take around 4-8 business days for a response unfortunately
upper aspen
Now have to rely on VPN or wifi
slate epoch
Hi! I have a failed in app purchase .. would this be the best channel to get support?
sinful yoke
@upper aspen it is known, but I do not believe the devs know the core issue rn for a hotfix
@slate epoch yes, did you try to get gems?
upper aspen
Ok 👌 thanks, will keep using vpn for now
sinful yoke
can you try buying the same gem pack again, but cancel it?
heres an (outdated ui) gif example:
slate epoch
Ok I'll try thanks!
void sky
Okay, also I sent 2 emails with insufficient info so I had to send a 3rd one, is it gonna be a problem?
slate epoch
@sinful yoke hmm didn't work.
sinful yoke
@slate epoch most people have been stopped by that since the new UI you'll have to contact CS unfortunately
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
also show a receipt
@void sky it should be fine, but try to keep it all in one email next time 
less traffic
slate epoch
Ahh ok. Thanks! I'll send them an email
void sky
Of course, thank you for your support!
slate epoch
Wow they responded super quick. Transaction cleared through!
sinful yoke
oh good to hear!
azure valley
Not sure if I’m the only one with this problem but when I tap on Refill Snacks it takes me to daily’s and when I did what the Quest says it doesn’t give me progress
median needle
it's known. it really means "do 3 daily missions"
pine ruin
don't feel dumb, it's an error on the game's part, not yours
dry adder
what
keen raft
sinful yoke
did you bind?
carmine hedge
fair flicker
is anyone else getting stuck on the starting screen?
carmine hedge
discord or ?
carmine hedge
or daily reward screen?
idle cipher
@fair flicker i am it wont let me connect to the server. can anyone help
ever since this recent update the other day it wont let me
wild chasm
@idle cipher Did you keep getting brought back to the press to start?
idle cipher
yes i did
wild chasm
@idle cipher Same here, i sent them an email last friday and i'm waiting for a response
Have you tried VPN?
idle cipher
it sucks cuz not everybody had this issue and no i havent im on wifi trying. it really sucks cuz i missed out on that last event that ended yesterday
wild chasm
Yeah sucks alot but there is really nothing to be done
carmine hedge
what's with this unnecessary notification ?
wild chasm
When does the Bismark event end?
wild chasm
OCD lol
carmine hedge
"hello ma'am you got a free cup of nothing."
idle cipher
lolz
wild chasm
i swear if i miss out on Bismark i am going to kms
idle cipher
thats how i feel i want this new event cuz i need more iron blood ships for roon
sinful yoke
known bug
idle cipher
ahh
median needle
notification bug is known and um... it says when the event ends on the home screen. 
idle cipher
makes sense
wild chasm
I can't get in game is the issue though...
idle cipher
yea same here
sinful yoke
if you went through the checklist in pins, you should be fine
idle cipher
it wont even let us past the press to start screen
wild chasm
@idle cipher the 4 manjuus hop like 3 times and bring you back to press to start right?
polar ermine
Hi, sorry I got 2 problems currently:
-
Class Z23-Sensei: I've been trying to complete 6/10 progress related to sortie and complete 2 hard mode maps. I've completed many times but the count is still 0
-
HQ->Academy keep having the (!) sign shown, but when I went inside, I saw no buildings nor activities require my attention.
Been facing this since the client updated.
idle cipher
@wild chasm yup
wild chasm
@sinful yoke Yeah already did, i'm just waiting for a reply from yostar
polar ermine
My 1) is the same problem as what Yume faced
sinful yoke
@polar ermine do w6 and below hard maps
and its a known bug
wild chasm
Any good Emulators? I'm thinking of trying to log on on the computer
median needle
bluestacks or noxplayer
sinful yoke
nox or bluestacks are recommended ones
polar ermine
@sinful yoke : Noted on that, thank you
idle cipher
@wild chasm lemme know if that works for you
keen raft
The z23 hard mode bug is supposed to have been fixed
carmine hedge
got'em
polar ermine
Hmm?
carmine hedge
👏 👏 still stuck at login reward 👏 👏
harsh pendant
Guys, can anyone tell me who I have to contact about failed ingame transactions? :/ thanks in advance
sinful yoke
not sure what you want us to say about that other than check pins 
@carmine hedge
@harsh pendant you can contact customer support, here is their information
/techsupport
pale pagodaBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email al.cs@yo-star.com with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.
Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.
sinful yoke
include a receipt if possible
harsh pendant
Thank you :)
carmine hedge
don't worry i already already done all the pins post, yet still get error
sinful yoke
well at the end you should have contacted CS in that case, and thats pretty much it for now
carmine hedge
np already did it, btw i've screenshot of the debug menu should i send that one too? 🤔
sinful yoke
you may if you'd like to, im not sure what they will do with it though
carmine hedge
Bruh, wwwwwww
sinful yoke
reply to the same email thread if you do
carmine hedge
k bb, ty
gaunt saffron
still can't connect without vpn after hotfix
keen raft
the patch notes didnt mention fixing connection issues though
gaunt saffron
well just mentioned it here
analog notch
the vpn fix is a different issue from the game client
gaunt saffron
since it's server side
analog notch
it has to do with your isp not the server
carmine hedge
Tried difference network
if it's working on difference network, then it's your ISP fault
gaunt saffron
already mentioned it before, it works using GSM
but as I said, only happened AFTER UI change
twitter said the server was under heavy usage
carmine hedge
are you SEA player?
gaunt saffron
yes
carmine hedge
then it's answer the question
gaunt saffron
so it's routing problem from SEA?
analog notch
many ISP in SEA region block AL it seems
gaunt saffron
that's what I thought, sadly no other updates from twitter about that
so I just want to clarify here
carmine hedge
it's actually already been address at the first UI update
gaunt saffron
w00t
carmine hedge
y e s
gaunt saffron
I must missed it then LUL
wild chasm
@idle cipher I got on with an emulator
carmine hedge
Hello! My akashi mission, complete the daily mission dorm supplies 14 times, has been stuck on day 13 for 2 days now. Help, please?
analog notch
there's no workaround right now unfortunatley. Have to wait for a patch
carmine hedge
Oh I see, thank you
I worked around it by using 3G to play instead, I hope a fix will come soon
analog notch
you used a different internet connectino to complete that particular akashi quest? @carmine hedge
polar ermine
I just updated the patch, completed a w7 hard map, and it still didn't record. Nevertheless, I'll approach W6 first for the time being
echo phoenix
Hey guys, I seem to be able to successfully log in but I also lose connection to the server. Is there something I can do on my end to fix this?
sinful yoke
try the checklist in pins
carmine hedge
@analog notch oh no, sorry. I was referring to the workaround for SEA people connecting to AL.
analog notch
i see. i will keep that in mind
jolly shell
PLEASE if you fix her ever present rigging, let her still sleep with her rig is too adorable
median needle
shouldn't that be in #game-feedback then?
gaunt saffron
@polar ermine you talking about Z23 quest? I think it's still buggy, have to do W3 hard for it to register
dusk fox
@gaunt saffron im on NA and server issues arehappening over here as well
gaunt saffron
ahahahah thought so
sinful yoke
its w6 and below
gaunt saffron
wait W6? I thought it was W3 lol
I think I read somewhere it's W3
welp, already did mine on W3
sinful yoke
w6 and below
carmine hedge
Hello! is the Clear SP event task bugged? I already cleared and I cant claim the reward.
spiral obsidian
GOT MY ACCOUNT BACK!
analog notch
clear means 100% it. can only do 20% per day
carmine hedge
thnx ^^
median needle
actually you can %100 it in a day.
spiral obsidian
So if anyone is in the waters like restoring their character. Just follow the instructions you get and wait for about 5 days or more considering the amount of work they're now doing.
gaunt saffron
@spiral obsidian congratz
spiral obsidian
@gaunt saffron Thank you!
sinful yoke
well thats why we have the steps available
untold vessel
hello
i was wondering if i was only me or some people the same issue
it's not really a huge problem but i'm just confused.
there's a constant notification in HQ, with the academy exactly and i don't know why.
sinful yoke
its a bug
supple arrow
Anyone else playing on tablet and have the loading screens like zoomed ?
untold flare
my medal exchange didnt reset even if the timer did
is this normal? i tried relogging but it didnt refresh
analog notch
medal exchange should've
can you confirm with other people in your server what items are there
north kernel
Yay tech support helped me with transaction
sinful yoke
awesome
untold flare
lemme check
no i mean the ones sold, not the ship for exchange
i bought a bulin yesterday and it didnt restock today and just marked as sold
ill try again tomorrow
vestal nimbus
Recently been having a lot of crashes happening on iPhone 6. Most consistent crashes to home screen have been on entering the Dorm and engaging in battle, but will happen at random on other screen transitions as well. Is there a good fix for this?
analog notch
iPhone 6 and other low RAM devices are too low spec for the current AL to run reliably
vestal nimbus
So it is a RAM flood
analog notch
if you remove the furniture from your dorm you can vastly improve performance for collecting hearts and swapping characters there
vestal nimbus
I can't access the dorm
analog notch
if you have access to an emulator on computer you can hopefully retain your playing experience
vestal nimbus
Thanks 😃
tight ocean
yeah i had to empty my dorm, crashes stopped happening afterwards, using an iphone 5
ruby hazel
Hello so my ingame notification never worked ever since the Ui update
deft talon
Good day. I'm pretty baffled because of a notification icon on top of the Academy icon but there's nothing when I go inside.
analog notch
it's a known bug. just have to live with it until devs fix it for us
tight ocean
is there a ! for events?
deft talon
None.
tight ocean
doesn't it do that sometimes when the munition shop resets?
deft talon
It really bothers me when I look at that persistent !
@tight ocean I always open the munition shop before I enter. So that's probably not it. I've tried clicking on every single corner
analog notch
there are like 9 different ways there can be a ! on HQ's and the bug ignores them all
ruby hazel
Hi my ingame notification doesn't work anymore. Already delete thn download it again, turn the notifications on/off on blth the settings and in the game and it still doesn't work '_'
analog notch
check power save settings
ivory lotus
Hello, I have a problem, my game is stuck in the tutorial and I literally can't do anything ingame anymore :(
The tutorial wants me to go to my ships and equip a weapon, but the ship already has a weapon equipped, so I am stuck in the screen :(
Any idea what I can do?
I already reinstalled the game but it still doesn't change anything.
analog notch
quite a few ppl have notification issues without a resolution so you can pretty much consider it a bug
@ivory lotus just to confirm, you came here because its making you redo the quest even though its clearly a more powerful account?
ivory lotus
nope
the game takes me up to this screen
but now I can't do anything
(I also cannot abort the tutorial at any steps in between, by tapping or using buttons on the phone)
It's my first game account/character
analog notch
did you do the tutorial when you first started?
ivory lotus
yes, but at one point it jsut stopped
so I assumed it was over and I kept playing, but it came back when I logged in yesterday evening
analog notch
it's not a very long tutorial to be fair
im at a loss, gonna backread to look for if a similar thing has hapened
ivory lotus
thanks, I hope you find something .__.
I'd really like to continue playing the game
analog notch
similar but not the same
analog notch
do you have any 3*starring missions to do?
carmine hedge
yes, but they are in hard mode
analog notch
have you reached 100% on 8-1 yet?
carmine hedge
yeah I reached
analog notch
i dont mean reached
does it have a sticker on it that says 100%? what is the % it shows you?
my bad i am mistaken
rather. does it say "clear"?
carmine hedge
yes, it clear
analog notch
what is the highest mission you have completed, disregarding stars?
carmine hedge
oh now I see the reward, I restart the game
tks u
analog notch
i think you solved that one without my help 
Summarizing @ivory lotus 's issue. Game is forcing tutorial missions. Unable to play the game otherwise. Reinstall did not fix. Has to equip a weapon, but already has it equipped.
night cove
Can someone help? I've been trying to login to AL using FB but it keeps resetting
It won't show screen for fb login
analog notch
try the solutions offered in pins. if the game still doesn't work, summarize the issue as best you can. Somebody competant may be able to solve your issue later.
humble shoal
why on my screen, the notification "connecting to the game" always appears after UI update? even though the signal is smooth and the remaining memory capacity is still available to play it.
spark patio
I'm in the same situation as @ivory lotus where its stuck in the tutorial for changing gears. Seems to happen only if you somehow skip the tutorial and continue playing the game like us. Hope there's a solution for this.
However, I personally don't mind if someone can unbind my yostar and twitter account from the game so I can start over since I just started playing recently.
molten harbor
Hello! A week ago I sent an email with my problem, but still have not received an answer. I get it?
small sparrow
my game is crashing, it happens when I enter dorm, formation, any battle, and just when it wants. Can you help? My device IPhone 5S iOS 12.2
spring grotto
@molten harbor What day exactly?
@small sparrow Unfortunately devices that have around 1GB or so of RAM (which includes the iPhone 5/5s) are known to have crashing issues. We don't really have a workaround though as it's just a memory problem
small sparrow
@spring grotto Previously, everything worked stably
molten harbor
23.05
spring grotto
@small sparrow Yes, and an update caused the issue w/ the memory
@molten harbor So it's only been about 3 business days or so. And due to a giant backlog, it could take up to 5-8 business days(weekends are not included)
molten harbor
Ok, thx
lost pagoda
Did they fix the connection issues where we have to use a VPN or they still working on it?
plush bough
exotic olive
Any advice for trying to enable debug in AL on Nox? I have been unable to do so thus far.
gloomy edge
Hello, I purchased gems last week and they have yet to show up in my inventory. I sent 2 emails to al.cs@yo-star.com and never heard back. Can anyone here help?
lost pagoda
Alright thank you I will check now.
misty crow
@gloomy edge please send another email to them in the same thread
@exotic olive not really possible without specific keybinds
quasi flicker
exotic olive
I was trying to setup keybinds for such, but it did not work. Thanks for replying, though. i guess I'll just have to wait for a reply to my email. I keep getting an infinte loading when I get to the patch announcements screen, and have been unable to play the game normally since Bismarck event update.
carmine hedge
@gloomy edge they'll replay later m8, or u can tried to purchase the same gem pack but CANCEL before purchasing it. Dont actually buy it again. There's a pinned gif showing an example. See if that gets them pushed to your account.
@exotic olive do u stuck at daily reward or log in screen?
thorn cloak
My game is consistently crashing on IOS when entering the Dorm. Specifically when I access the screen where you change which ships to train. I tried to repair files and restarted the game but still crashes. Could it be a memory related issue? My phone is old
spring grotto
What type of iOS device is it specifically? Such as iPhone 5/5s/6/8/X
exotic olive
I can collect daily reward, and I can do stuff on the events listed on that, but once I close that, I only get an infinite load. re logging, reinstalling, and resetting data did nothing to fix this.@carmine hedge
carmine hedge
Which place specifically u stuck at?
thorn cloak
Iphone 5s running IOS 12.3.0
I think there's an update for IOS i'm gonna try that and see what happens
carmine hedge
Iphone5 won't do m8, it's not powerful enough
exotic olive
Mind if i screenshot it for you?
carmine hedge
Sure
carmine hedge
There's some people that have iPhone 5 and have the same issue
thorn cloak
but yeah I agree that it's slow
Idk that seems like a weirdly specific place to crash everytime
carmine hedge
New UI have a lot animation so it's not that surprising if you get force close