tech-support

[sinful yoke]

alright so im going to suggest people please wait, everyone is trying to login at the same time

[hollow dune]

i able to login just now on ipad , but not my iphone

[prime pulsar]

I d/c after login 2 mins

[bold terrace]

server still down?

[wheat estuary]

i can choose server Sandy

[restive tinsel]

use vpn

[robust crystal]

Help I only have 8 cubes

[toxic glade]

I cant even choose a server lmao

[small elm]

Cannot login in Lexington Server

[kindred valve]

@sinful yoke

[fathom egret]

infinite loading

[coarse vault]

Cant log in at sandy

[wheat estuary]

but can log into avrora

[sinful yoke]

alright everyone wait a little or restart the game over and over

[wheat estuary]

can't

[potent lava]

Everyone went "Rush B!" & overload the server LOL

[simple temple]

same

problem with me

[eternal iris]

Washington down

[fair valve]

cant play the game it keeps on loading

[simple temple]

[quiet kettle]

Bismarck power too stronk that the server cant handle her

[plush bough]

Think Washington broke down. Was in the game, then it started lagging

[potent lava]

I was wondering why I keep seeing the loading, was about to pick up my oil and coins

[hidden bay]

Avrora's down as well

[wheat estuary]

i guess server Avrora have problem

[muted bay]

servers weren't ready for this

[kindred valve]

is lexington down?

[bold terrace]

Lexington down too

[wheat estuary]

i can log into server Sandy just fine

[eternal iris]

Server overloaded or what?

[thorn star]

rip sever

[humble delta]

RIP server

[kindred valve]

bismarck crash

[sinful yoke]

please stop guys

[swift loom]

Me down too...

[simple temple]

[sinful yoke]

its known and being inspected

[restive tinsel]

just use vpn lmao

[sinful yoke]

no more “me too” we know, its being looked into

[carmine hedge]

its ok guys

we getting apologems

[robust crystal]

[ember knot]

Well just the same for me since i cant login from before update with infinite loading screen

[hearty cloak]

I'm gonna go sleep

[ember knot]

[plush bough]

Good luck, devs~

[granite lion]

/lockdown

[remote wraith]

@ember knot not just you lol

[pale pagoda]

tech-support got locked down.

[granite lion]

Loging issues are known and being fixed

[granite lion]

/lockdown

[pale pagoda]

tech-support lockdown got lifted.

[bleak cape]

Bought 600 gems but not appearing anyone else has this issue?

[hushed void]

try the thing in the pins

[nocturne sandal]

me too

[hushed void]

might help?

[sinful yoke]

try to buy the same gem pack again but cancel it, like this @bleak cape

(its a little outdated)

[cobalt snow]

If doing the cancel trick doesn't work, you should send your receipt and other info as per this command

[nocturne sandal]

id just bought a second one

[cobalt snow]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[bleak cape]

@sinful yoke wil try thank you

[zinc perch]

i have the same issue with gems, tried the fix above and didn't quite work

[summer merlin]

It has been roughly 48 hours since I e-mailed customer support about ship of gem purchase failing. How long should it take for a response or do I resend an e-mail?

[cobalt snow]

3-5 business days

[sinful yoke]

@zinc perch then read below the possible solution

[bleak cape]

@sinful yoke tried it unfortunately didn't work

[flint comet]

Help me

[jaunty gust]

Am i the only one who cant use back button to exit the game? So i need to force close it? Like the old time when this game is release global

[sinful yoke]

@bleak cape do this then

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

and include your receipt

@jaunty gust not an issue we can fix but yes its happened to some people

[cobalt snow]

@jaunty gust device specific issue, IIRC

[sinful yoke]

yes!

[cobalt snow]

@tired stump have you tried alternate connections wifi/data/vpn?

[bleak cape]

@sinful yoke will do thank you

[vital falcon]

Hey, tried to buy the trade contract but got an error 200220

[jaunty gust]

Aw, need to force close then

[surreal rose]

anybody has a clue how to fix this? ive reinstalled on my ipad for 3 times but same problem persists

[rancid tartan]

So... ever since that new emergency update after the whole SEA debacle, each time I try to login this happens.

[spring grotto]

@rancid tartan Can you try a different network connection as well as restarting your game and device as well just to see if that happens to fix it? If not, try a VPN

[sinful yoke]

@surreal rose are you installing with wifi?

[surreal rose]

yea

[loud lodge]

I cant use vpn from phone...

I still have trouble loggin in. Down under here (australia)

[spring grotto]

Why not? You just need to download it from your respective appstore and install it

[rancid tartan]

I am kind fo limtied, since I play it on Tabelt and are nto that savvy with it... on a network I do not own. So, I will try to see what I can do.

[sinful yoke]

@surreal rose im not sure why you keep getting the issue over and over again, all I can suggest is to keep reinstalling unfortunately

[rancid tartan]

Also, it seems my Appstore just does nto want to reinstall it.

[crude radish]

The heavy traffic is fucking up connections when trying to make purchases...great.

[loud lodge]

Still no good.... cant login

[sinful yoke]

you can try to buy the same gem pack again but CANCEL it like this gif @crude radish

[shadow venture]

Is Denver not being available in the wishing well a bug or intended?

[alpine merlin]

Lost everything , login using FB, WTF

[sinful yoke]

@shadow venture for bugs go to #bug-reports

@alpine merlin make sure to choose the right server

[cobalt snow]

@shadow venture it's intended though, she's after the dates, IIRC

[crude radish]

@sinful yoke I have Apple App Store so that doesn't work. Also when I made he purchase a message popped saying "hold on your gems will be delivered". And uh well that didn't happen

[sinful yoke]

it doesnt matter what store you use

[alpine merlin]

@sinful yoke already but still the same, lost everything

[autumn whale]

So I just bought the trade license it took the money out of my account but I didn't get it. Trying to buy it again and canceling doesn't do anything

[sinful yoke]

and we’ve never had a message like that before, next time you get it can you show me? @crude radish

@autumn whale for now you two can do this

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

include your receipts

@alpine merlin where did you bind and where did you login?

[alpine merlin]

@sinful yoke bind using FB

[dense rover]

Hey can u guys hlp me get back my account

[loud lodge]

Still cant login. Maybe i’ll try again in a few hours?

[oak token]

so i guess reinstalling the app huh

[sinful yoke]

@alpine merlin what screen though?

[oak token]

panicking like a retard rn :(

[sinful yoke]

@dense rover whats the issue

@loud lodge you can do that or try different connections

[dense rover]

I have to delete and reinstall I thought it will remember and I even bind before the update

[sinful yoke]

@oak token

[spring grotto]

@dense rover So you did bind or didnt?

[dense rover]

My account name is Taeneleh if u could find it

[sinful yoke]

@dense rover you have to login at the title screen in the bottom left corner and select the right server to login to

[autumn whale]

Oh my gems and trade license appeared. was about to email but they appeared about 10 mins after i purchased

[paper root]

...

when will the servers work

[carmine hedge]

hallo guys. I need some help. I just made a purchase and havn't get the gems. Could anyone please tell me what to do

[spring grotto]

@paper root For now if you'd like, try a different network if possible or restarting your game/device or possibly even a VPN to see if that helps.

[oak token]

same problem, cant login, the game keeps bringing me to the prologue. i picked the RIGHT server (which is avrora). i did bind my account to fb, etc but its not working at all.

and yes i tried the vpn method, went to murica, germany, and even SEA itself

[spring grotto]

@carmine hedge Try the pinned gif for canceling a purchase to see if that solves the issue and don't actually buy them again. If not, just let me know.
@oak token Did you log into your bind from the initial title screen?

[dense rover]

No luck I dont see my Bismark or Taeneleh nane nowhere

Can u search 4 it

[oak token]

well after updating, i didnt click any social media login, just tapped the screen like i'd normally do when logging in

[dense rover]

Dats wat I did too it probably where I messed up at

[spring grotto]

@dense rover We personally can't but customer support can help you w/ the issue for recovering
@oak token Okay, yeah. You need to choose your social media bind option from the initial title screen and login there

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[oak token]

yet prinz did not welcome me with her drunken smile :(

[spring grotto]

@dense rover Follow those steps in the bot message

[oak token]

i tried everything, fb, twit, even yostar, it doesnt work :((

[dusk flower]

Don't know if it's just me but the Z-23 skin event has been reset.

[spring grotto]

@oak token But you said you didn't choose any social media bind?
@dusk flower Not a bug, everyone got it reset

[dusk flower]

oh okay

[dense nimbus]

I sent an e-mail already but I didn't get bonus gems for a first time purchase.

[dense rover]

I dont know my uid but I know my acc bane

Name

[spring grotto]

@dense nimbus Then you'll just need to wait for a reply then
@dense rover Name and server are good enough. UID isn't required

[oak token]

well yeah at first, but then i tapped the social media login, same result

[jaunty storm]

Hi. I need some help if possible. Bought some gems but didn't get them. The cancel trick didn't work either.

[oak token]

sorry to confuse u

[languid flax]

I have the same problem than Jouza

[dense rover]

Ok cool I sent the email of my name and server I was on

[spring grotto]

@oak token Hm..okay. And after you logged in w/ those social media binds, you choose your correct server?
@jaunty storm Then you'll need to contact customer support then

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[carmine hedge]

@spring grotto I've tried push the same purchase option and then click the cancel, the nothing happens😂

[jaunty storm]

Ok. Thanks for the help^^

[spring grotto]

@carmine hedge Okay, follow the above bot message for how to contact support about the issue

[oak token]

yes i chose the correct server :")

[dense nimbus]

@spring grotto I was just checking to see if anyone here had a similar issue. Thanks though!

[carmine hedge]

@spring grottogotcha and Thank you

[oak token]

@languid flax brother in arms :""))

[upbeat swift]

Question here as well, I am still trying to log into the game but without success, from germany if that helps

[spring grotto]

@oak token Gotcha. Well just to be sure, can you please try all servers? If not, then please follow the steps for recovery

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[oak token]

3-5 days..

sigh, thanks strudel-san

[cobalt snow]

3-5 work days (so not including weekends and holidays, staff needs to live too)

[spring grotto]

@upbeat swift Hm..can you try a different network connection or a VPN?
@oak token Well it can be anywhere between 1-5 business days so it might not take too long

[upbeat swift]

trying right now I guess..

kay apparently my wifi connection doesnt work with the login at all lol...

[spring grotto]

But Mobile Data does?

[languid flax]

I can connect to others servers but I just cant join mine

[upbeat swift]

Yeah

[smoky timber]

Hello everyone. I lost my account and I want to send the email to recover it, I would have problems if I'm not sure of the server where I played

[spring grotto]

@languid flax Okay so for your issue, please contact support as they'll need to manually get that issue fixed.
@upbeat swift Hm...well when you play on Wi-Fi I can only suggest trying a VPN w/ it

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

@smoky timber Server would be pretty needed to find your account. Do you happen to have your UID?

[smoky timber]

I'm looking for my profile captures

[lapis dagger]

Might want to login to all the servers if you're not sure which you played on, default login server changed for me with the ui update

[smoky timber]

I've already tried

[cobalt snow]

if you have your UID from a profile capture, they'd probably be able to find your account. If not, you can still try, and hope for the best, but they may find it difficult. Make sure you have the exact spelling of the name at least @smoky timber

[lapis dagger]

ah

[loud vault]

I tried to download the game multiple times by now and for some reason I'm always stuck in a black screen after the manjuu logo is shown

Anybody got the same problem

[cobalt snow]

That sounds like an install gone wrong, try an alternate wifi/data/vpn connection

[loud vault]

Should I still be downloading it through qooapp

Or does that not work anymore

[cobalt snow]

I think so, usually the black screen and never loading is bc the connection went wrong, but if it persists let us know.

[smoky timber]

thanks to todos.tratare to recover my cute little boats

tanks to everyone*

[loud vault]

I'll try a different data plan then

[cobalt snow]

Well, data is usually the least reliable of the connections

at least, from people who've reported issues, but I've never had any

[naive zephyr]

Hello, I am unable to log in at the moment 😨 is this a known problem?

[loud vault]

Hmm

I used WiFi in my previous tries

My WiFi connection is good

[latent oar]

the server exploded right after the maintenance finished

but it seems like its fine for now

[cobalt snow]

I've heard that someone restarted their router and it fixed the install, so maybe wifi has issues. You can still try data though @loud vault

[naive zephyr]

I tried both wifi and mobile connection 😭 it keeps saying network error

[cobalt snow]

Where are you from, for reference?

[naive zephyr]

Holland

[cobalt snow]

Hmm, not sure about regional IP issues there, but could you try using a VPN and see if that helps?

[loud vault]

@cobalt snow I'll try that

Ty

[naive zephyr]

@flyfu I will try 🤔

[latent oar]

anyone know better 3rd party phone application besides nox and bluestacks?

[cobalt snow]

Personally, no. You might find a better answer either in #gameplay-help , the #technology club, or elsewhere.

[latent oar]

so, nox is the best for now huh ; w;

[paper root]

can anyone help me? i have an account that i play on that is my main account. but when i tried logging onto facebook it started me off with a brand new account. when i closed the game fully and tried to go back to my main account, i couldn't. can anyone help me log in to that main account again, please?

[oak token]

just to confirm, got my acc back for some reason. big thanks to @spring grotto for holding up

[rare crescent]

Same error as @naive zephyr here, I'm from Scandinavia

[solid lantern]

yep im stuck at loading

then i get a network error or connection lost

[paper root]

i get this

[solid lantern]

^

[rare crescent]

I originally logged in fine, but found half my fleet gone. Then infinite loading and connection lost. Had the issue since.

[cobalt snow]

Wondering if there's an issue with northern European countries atm. I'd give the same advice about using alt connections/vpn but if it persists, let us konw @rare crescent @solid lantern

[solid lantern]

im trying my mobile internet

1 sec

[rare crescent]

No alt connection or vpn really available to me.

[languid flax]

Well same for me but I'm in Germany

[cobalt snow]

@paper root First, have you checked all the servers, just in case

[solid lantern]

@cobalt snow my phone internet works

[rare crescent]

I checked all servers and got same on all of them, @cobalt snow

[paper root]

i can log in to Sandy server. but my account isn't there

[cobalt snow]

@rare crescent that was with alternate conncetions?

[naive zephyr]

I still have the same issue 😅 @cobalt snow

[cobalt snow]

@paper root IIRC, there was an issue where you couldn't login to the actual server your account was on, is that your issue? if so contact CS

[paper root]

yeah

cs is customer support?

[cobalt snow]

yes

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[paper root]

kay

[cobalt snow]

@rare crescent well, it looks like an alt connection worked for one person, so I'd see if you can manage that.
@naive zephyr and that was with VPN?

[rare crescent]

I can give it a go, but not really got any alternate connections available to my phone.

[paper root]

i cant email them with my UID because i cant even log in into the game though..

[cobalt snow]

UID is helpful, but optional

[paper root]

oh

okay

[naive zephyr]

I tried wifi and my regular phone connection. Both seem to work for all other things besides azur lane logging in

[cobalt snow]

Sometimes some connections become finicky with AL, if you have a vpn you could use that, or see if reseting the router helps (as it has once before, but not likely to)

[carmine hedge]

uhh game is stuck on this screen-

[cobalt snow]

Is that on game startup? It's likely a bad install that can usually be fixed by using an alt wifi/data/vpn to install, but let us know if otherwise

[mystic pawn]

I didn't earn any of the Wisdom Cubes from my Daily Missions, Commissions, or Event Quests. I spent 60 that I had saved for the event, and haven't received any since. I've done all of these for the day.

[naive zephyr]

@cobalt snow should I contact cs with the login issue I am experiencing?

[loud lodge]

Still cant login

[cobalt snow]

You can, but if it turns out it's purely connections on your end they can't help much besides what I've stated. @naive zephyr
@mystic pawn It's likely a visual desync, but you can check in with CS

[lusty moss]

Hmmm I dont have pic for proof but I think I got two event sub from wishing well banner

[naive zephyr]

I see 🤔 I understand, ty @cobalt snow

[harsh flare]

I'm getting some kind of phantom notifications about my game being out of date. Restart app, no update needs downloading.

[cobalt snow]

There have been a few updates a quick succession recently, but if you want to be absolutely sure you could do a file repair in settings

[harsh flare]

I'll give that a shot.

[languid flax]

@naive zephyr using a VPN worked for me

[rare crescent]

Rebooting my connection by entering and leaving full airplane mode seemed to work for me.

Thanks!

[languid flax]

But I hope AL can fix this someday

[cobalt snow]

Well that's a new one, but good to know for reference.

If you want, you could try that neptunia

[naive zephyr]

What is a VPN? 🤔👀 I am unfamiliar with that word

[cobalt snow]

Virtual Private Network, it's for connection privacy

[naive zephyr]

Oh? Is that possible on a mobile phone? 🤔

[cobalt snow]

yes, there are a handful of them available, though I'm not personally familiar.

[rancid tartan]

Eh, I will try the airplane mode thing after finishign reinstalling Azur Lane, since I have no Idea how to use a VPN on a tablet.

Hopefully the Anti SEA sheanigannery hotfix did not break anythign important.

[lost pagoda]

Mine stays in this state. Nox btw

[cobalt snow]

I'm not sure about this one, try an alternate connection wifi/data/vpn, or maybe even a reinstall.

[lost pagoda]

Ill try it on my phone

[sinful pecan]

I haven't seen this reported yet but everytime i try to log in with my twitter the game just crashes

[cobalt snow]

@sinful pecan Try turning dev mode on and off. https://cdn.discordapp.com/attachments/488684387932700672/556235295184519179/image0.jpg

[surreal rose]

@sinful yoke found the problem to my hash checked failed earlier. My isp in my country somehow blocks azur lane, VPN works. Thanks a lot

[cobalt snow]

If that doesn't work, it's a device specific crash issue with 3rd party logins, one workaround is to get on an alternate device/emulator that 3rd party works on, then bind the account to Yostar so you can login to your original device with Yostar.

[sinful pecan]

Alright

[next stone]

Hmmm, I’m still unable to login (keeps kicking me out). I’ll try later again.

[cobalt snow]

is that only when logging into the server your account is on (the others work fine)?

[lost pagoda]

But then after that it logs me in fine.

Yeah it happens on Nox and my phone

[cobalt snow]

IIRC, those have to be resolved by CS directly

[lost pagoda]

But after I press confirm it logs me in fine but it seems to stagnate when really entering the game. and stays on "Loading..."

I resetted my router even. Guessing I would need to re-install the app?

[cobalt snow]

If the other servers log you in as normal, at least

[lost pagoda]

And it did work I could log in but kicked me out.

[cobalt snow]

You can try a reinstall, but if it persists, try contacting CS

[lost pagoda]

I'll wait for awhile and see.

[sturdy flower]

i lost my account need some help here trying to get it back but don't know how

[spring grotto]

Did you bind your account to FB, Twitter, or Yostar?

[sturdy flower]

thats the problem

i cant remember

and FB just doesnt work cuz i need to pay money to get back on aka big scam

[spring grotto]

Ouch

[sturdy flower]

dont have twitter and cant remember doing yostar

[spring grotto]

Got it. Okay, well go ahead and follow these steps then as it sounds like there weren't any binding options in place

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sturdy flower]

yea well again i cant bind it to any of those 2

[weary ore]

I'm experiencing a "Log in succesful" loop. I'm logging in, clicking press to start, it loads of a while and it says "Log in succesful" again. Is this to server overload?

loads for*

Is this due to server overload?*

[spring grotto]

@weary ore It might be. You can try a different connection type to see if that helps or possibly even a VPN. And just for reference, what region are you from? EU, SEA, USA

If you dont mind, that is

[weary ore]

EU

I'm playing on an Iphone (

8*

Running mobile data (unlimited plan) to make sure it's not my wifi

[spring grotto]

Got it. Yeah, there have been some issues w/ EU for the past hour or so, so it might be that I can only suggest trying a VPN as well if the mobile data still gives the same results

[weary ore]

Ok

For reference, I have logged in succesfully twice after the event started

[spring grotto]

Yeah, just some random instability it seems

[shrewd path]

Can someone say me if i can get Billing support here in discord?

[fallen patrol]

Can't log in to my account on Avrora server, tried uninstalling and reinstalling, still nothing

https://cdn.discordapp.com/attachments/405198591062179843/581169094167101440/Screenshot_20190523-131806.png

https://cdn.discordapp.com/attachments/405198591062179843/581169093546082323/Screenshot_20190523-131750.png

[spring grotto]

@shrewd path What's going on exactly?
@fallen patrol If possible, try a different connection type or possibly even a VPN if you don't mind. And just for reference if you don't mind disclosing, what region are you from? EU/SEA/USA

[fallen patrol]

USA

[shrewd path]

I just bought gems and they werent added to my account

[spring grotto]

Got it. Let's try this first, attempt to purchase the same gem pack again but CANCEL before actually buying it. So don't actually buy it again. Here's a gif as an example https://cdn.discordapp.com/attachments/488684387932700672/539398525155540992/S0BM9PXLn9.gif

See if that gets them sent to your account. If not, just let me know

[shrewd path]

Didnt worked

[honest ferry]

Z23 event seems got reseted

[carmine hedge]

@cobalt snow using a VPN didn't work should I reinstall?

[spring grotto]

@shrewd path Darn. Alright, go ahead and contact support then and they'll get your gems sent to you
@honest ferry Not a bug, it was reset b/c it was accidentally taken out of the game

[honest ferry]

@spring grotto so if I get the stuff again I will not be banned?

[spring grotto]

Nope, you're good to do it all again if you'd like. Plus all the missions are auto unlocked and not time gated so you can do it all in one day

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[cobalt snow]

@carmine hedge yes, you should reinstall preferably with an alt/stable connection

[spring grotto]

@shrewd path Contact info for customer support in the bot message above

[shrewd path]

One more question , i get a weird error when i cancel the transaction that isnt in the gif

[cobalt snow]

was it 200230?

[spring grotto]

Ah, is it Google/Apple/Mol 200230? (or some similiar error)

[shrewd path]

yeah

[spring grotto]

That's normal. It's just a purchase cancellation notice error

[shrewd path]

okay

[upbeat swift]

So...For some reason I can log just fine with mobile data, if I try it on Nox or anything else(also with VPN) it gets a Netword Error and 'connection lost' etc. and Just now when I reinstalled it brought me to the tutorial. Afterwards it didnt work anymore.

[spring grotto]

Didn't work? As in your getting the network error again or you can't even log into your server?

[upbeat swift]

Can't log on my Server

I can log on Sandy fine though...

But then I get to the tutorial

[spring grotto]

Got it. Yeah that is unfortunately happening and we have no idea what causes it. but for that error, you'll need to contact customer support to get it manually fixed unfortunately

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[rancid tartan]

By now, I get the sneaking suspicion that somebody hotwired the SEA solution and it now causes a multitude of bugs and errors.

[sinful yoke]

sea usually has issues with logging in, a lot of issues with isps blocking it

[rancid tartan]

I meant it causes Issues for the other regions.

[lost pagoda]

@spring grotto I got it to work on my phone gonna check on Nox and see

[loud lodge]

Still cant login

[mossy hemlock]

I need help, my game crashes whenever I try to put someone in the dorm

[loud lodge]

Still cant login. Playin from down under (australia)

[carmine hedge]

@loud lodge Same.... Game just return to the login screen when I try enter the server...

[loud lodge]

Yup. Same

[gaunt hazel]

I’m also having the same issue

[sinful yoke]

try using a vpn

[loud lodge]

From a phone?

[sinful yoke]

yes

from a phone

[loud lodge]

.....how?

[sinful yoke]

apps

[loud lodge]

😅

[sinful yoke]

download a vpn (a free one!) from your respective app store

[loud lodge]

Cant i just wait till it get fixed?

Or will it take a while?

Like days while?

[sinful yoke]

it might be an issue with your internet

not something the game can necessarily fix

[gaunt hazel]

I changed the vpn app I was using a it works now!

and*

[carmine hedge]

I don't think so... I enter in the game every day from the same conection, It always work just fine

[sinful yoke]

are you getting an error

[weary ore]

I'm experiencing the same issue, I'm stuck in the login loop. For reference, I'm in Spain and have logged in twice already (after the update)

[sinful yoke]

are you able to connect to other servers?

[carmine hedge]

Nop, just return to the start screen when I try conect the server... no error, just return

[weary ore]

Tried Sandy and no luck either (I play Avrora)

[sinful yoke]

all I can say is try waiting awhile (server traffic is high) or try using an alternate connection for the mean time

@carmine hedge so you login, but you get sent back out?

[rancid tartan]

Btw, each time I come to the current main login screen, my devices display flashes white.
Is that intentional?

[sinful yoke]

it shouldnt

[carmine hedge]

@rancid tartan Same problem

[rancid tartan]

And in addition to that, I am gettign network errors.

[sinful yoke]

are you in SEA?

[rancid tartan]

So, yeah, it only started that AFTER the sea hotfix was introduced

Nope

EU

On Avrora.

[sinful yoke]

can you try restarting your device and see if it helps at all?

[rancid tartan]

I can try restarting again, sure.

[carmine hedge]

@rancid tartan We are having the same problem... I'm on NA actually

[upbeat swift]

Yeah seems like I can't access my account with Nox

[sinful yoke]

you’re able to login to other servers but yours right?

[upbeat swift]

That's only the case on nox

[rancid tartan]

Nope, also can not connect to sandy.

[upbeat swift]

I am able to log on my server with mobile data and on my phone

[rancid tartan]

Aaaaaand whtie flash.

[carmine hedge]

@sinful yoke Nope, I can't acess any server

[sinful yoke]

I was asking yorano

@upbeat swift did you contact CS?

[upbeat swift]

Yeah already sent mail

[sinful yoke]

@rancid tartan can you send a video of the process?

[rancid tartan]

Urrr, I try to see how I can do so on my tablet.

[upbeat swift]

But I honestly dont wanna play on an iPhone 6....

Cause every 2 min it's crashing anyways so

there's no real point in doing

anything

[weary ore]

Get discord on phone and play on ipad?

[sinful yoke]

we get that, thats why we redirected you to CS

[upbeat swift]

Dont have an iPad unfortunately :))

[rancid tartan]

Urrrm, nope, I have no Idea how to film it.

[sinful yoke]

@rancid tartan what are you on?

[weary ore]

I read both messages together, MB

[rancid tartan]

Galaxy Tab A

[sinful yoke]

im not sure how to record with that device, maybe there is an option to but you’d have to google it
do you have another device that could record the tablet?

[rancid tartan]

Nope.

[upbeat swift]

Ah but it's flashing for me too on Nox

[sinful yoke]

@rancid tartan have you tried reinstalling?

[molten harbor]

@sinful yoke , can you help me? I first time bought hems, but they did not come to my account. I very want buy cubes and win the Bismarck

[sinful yoke]

firstly, try this:
tap the same gem pack you bought, and try to buy it again, BUT cancel it @molten harbor

similar to this gif

[rancid tartan]

Yes, i tried reinstalling already

So, i guess I go mail CS now, Kawaakari?

[sinful yoke]

yes

[rancid tartan]

Both the connection Issue and the white flash, correct?

[sinful yoke]

@rancid tartan @carmine hedge contact cs as we’ve pretty much ruled everything out

[carmine hedge]

Halp

[sinful yoke]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

whats the issue? @carmine hedge

[carmine hedge]

Stuck there

[rancid tartan]

This is gonna suck...grumbles

[carmine hedge]

Trued force stopping app and opening again

Tried*

[sinful yoke]

how long has it been stuck?

[carmine hedge]

37 mins

[sinful yoke]

where are you located?

[carmine hedge]

Should i redownload

Bangladesh

Cant use playstore caz of it

[rancid tartan]

Actually, hang on, I did not do the VPn path yet... but I can prewrite the CS e mail.

[upbeat swift]

Guess this white flash is what he meant (?)

[sinful yoke]

it might be an issue from the service you’re using, but you can try restarting your phone or unfortunately reinstall @carmine hedge

[carmine hedge]

[molten harbor]

@sinful yoke dont work 😩

[carmine hedge]

Ok

[sinful yoke]

@molten harbor contact cs then

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

include your receipt

[rancid tartan]

Yes, that is the flash, Yorano

[molten harbor]

@sinful yoke ok... I hope I have time to buy Bismarck

[weary ore]

I just realised I get the flash as well

[rancid tartan]

Well, can not get my UID sadly.

But they should have my stuff bound to my Email over the yostar thing, so that may work. Is the same email adress anyways.

And now I have to do something very unusual to me: Pay attention to my emails.

[weary ore]

XD

[winged fractal]

hello. Localization is not complete

[spring grotto]

Yeah, it's a known issue right now

[scarlet frigate]

Quick question, is crashing normal on the iphone 6?

[rancid tartan]

Also, please, do not let this issue epsist throughtout the whole event and cost me the chances to get the event ships.

[upbeat swift]

Do you have a phone with mobile data?

[scarlet frigate]

not really just wifi lol

been like this since kizuna event

Crashes during cutscenes

[upbeat swift]

didnt mean you but yeah my iphone6 crashes all the time too

[keen raft]

@scarlet frigate the iphone 6 has 1 gb of ram which is below the minimum requirements to run the game smoothly

[scarlet frigate]

Good to know :p

[snow torrent]

same issue than yorano, sometime white flash and cant log in (network error...), using huawei p9+ and mobile data...

(nb : get kicked out of game 2h ago while fighting)

[sinful yoke]

@snow torrent when you use a vpn does it work

[fading yoke]

are the SEA servers borked up again?

cause i got logged out and can't go back in

[snow torrent]

ah, vpn on US seem work yes, thanks...

(EU player)

[loud lodge]

Still cant login

Need vpn i guess

But i rather not use vpn if i cab help it

[earnest osprey]

hi is anyone available to help me rn

[magic zephyr]

It's only me that has an lag spike for 1 sec after the beginning of every battle?

[earnest osprey]

When enter the game, it says that login was successful, but then it says connection is lost, and im stuck with the manjuu bouncing animation. can someone help

im on NA servers

[sinful yoke]

are you in sea?

[magic zephyr]

Ye

[sinful yoke]

@magic zephyr dont double post please

I see you in bugs as well

[earnest osprey]

i posted my issue in help but they redirected me here

[magic zephyr]

K sry but didn't know it is a bug or my phone is being trash

[loud lodge]

Lol. You cant say the server is stable on the twitter when sea player stil getting screwed

[sinful yoke]

@magic zephyr what phone do you have?

@earnest osprey are you able to login on data/wifi or a vpn?

[earnest osprey]

im using wifi

[magic zephyr]

Huawei P9 Lite 2017, but this thing started to happend after the Bismarck update, wich is kinda strange

[earnest osprey]

and it said login successful

[sinful yoke]

can you try other connections though?

[earnest osprey]

but when i go to tap it again it says connection lost

after i presss confirm and tap the screen again the manjuu animation comes out

[sinful yoke]

@magic zephyr it might be running a bit slow, do you think a reinstall would help?

[magic zephyr]

Of app? Idk maybe not

[sinful yoke]

try running the game in 30fps possibly

[magic zephyr]

But in 30fps won't be worse?

[earnest osprey]

is it a problem with the avrora server

cuz i seem to be able to go to other servers

[magic zephyr]

Um k my bad, I feel the 60 FPS a little in pvp

So it might be something because of the update

That freeze

[earnest osprey]

the game also tries to put me into the sandy server

[sinful yoke]

contac customer support for that one then

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[earnest osprey]

alright

thanks

[deep tapir]

Hello seems I’ve encountered a login loop. I login successfully but when I try to enter Lexington sever it loads for about 4 times and kicks me back to login

[sinful yoke]

can you try using a vpn?

[deep tapir]

Wow it was really that simple thanks.

[earnest osprey]

how do i find my uid

i cant get into the game

[lost pagoda]

For fuck sake it keeps happening. Connection issues.

[worldly raft]

a friend of mine hasn't played the game for like a month and he came back for the bisko event, he downloaded everything but when he wanna play he can't get past this screen https://media.discordapp.net/attachments/491362226146508800/581198811461058571/Screenshot_20190523-211624.jpg?width=942&height=530 it does nothing when he clicks, is the issue known? or ?

[earnest osprey]

i think we have the same issue

i cant get past that screen too

i've just tried redownloading

[stiff plume]

Every time I go to wish well I get this blank screen

Even after re installing it and also installing the game on a different phone

[weary ore]

Nox works for me

[spring grotto]

@stiff plume If you don't mind, go ahead and report it to Belfast Bot for the devs since we've had a couple of people bring this up but also I'd recommend contacting customer support at the same time as well

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[spring grotto]

for reporting and to contact customer support, it's [e-mail]

[earnest osprey]

i cannot acces my UID

what should i do

since reporting requires UID

oh wait a VPN fixed my issue

thanks

i have no problems

[spring grotto]

Good to hear

[loud lodge]

Guess i’ll use a vpn.

Any good vpn app for ios?

Never use one before

[lost pagoda]

Fuck sake infinite loading

[stiff plume]

So what do i put in order to report

[spring grotto]

Just DM Belfast Bot w/ the command !feedback and she'll walk you through the rest

[weary ore]

@lost pagoda Does Nox not work for you? It did for me

Finally found the app

[stiff plume]

Ok

[lost pagoda]

Oh nice and yeah rn it's just not connecting me to my account. Like it enters but then stays stuck

[weary ore]

That sucks

[solar dagger]

Is anyone here having the same trouble accessing the dorms??

[stiff plume]

Hmm how would I bring up my commands on android

[spring grotto]

@lost pagoda And that's only on Nox correct? Your fine on your phone iirc?

[lost pagoda]

It's happening again on my phone.

So it isn't the app, update anything

I restarted my phone, Nox

[spring grotto]

Got it. And mobile data on your phone gives the same issue as well?

[lost pagoda]

Yeah.

[spring grotto]

Got it. And just to ask as well, have you tried a VPN to see if helps solve the problem?

[lost pagoda]

Not yet I will do it now. But on Nox idk how to put the VPN in it? Do I download it from the app store aswell?

[spring grotto]

Correct, just download it from the app store. And also, you get that infinite loading no matter what server you pick, correct?

[lost pagoda]

Yeah

Like alright. I enter the game, I get the title screen. I tap once it loads to log me in but then a white screen appears for a moment and then a prompt says "Connection reset" and then it just logs me in anyways

And after that the infinite loading

No wait it's connection to server lost

[tacit loom]

Hello

[upbeat swift]

@spring grotto I'm retarded I used a VPN for PC and not from the appstore works now sorry for the inconvenience

[delicate socket]

Anybody else getting a lot of failed transactions? Three of mine have charged my card with no gems awarded. I already sent yostar three emails about it but it's never done this to me before.

[tacit loom]

Is there any way to get an account back?

After the latest update it wouldn’t let me log in

And it wiped all my data from all servers

By the accounts still exist

[spring grotto]

@tacit loom You didn't have it bound to FB, Twitter, or Yostar?

[tacit loom]

Maybe Yostar

I put my email in

And the game crashed

I’ll try it

Ah

Of course it works now

I’m I. Again

Thanks

[spring grotto]

[modern jackal]

So am I the only one that had their progress with this reset after the update?

[gaunt saffron]

I still can't enter the server @_@

anybody here have the same problem?

it's avrora btw

[spring grotto]

@modern jackal Yes, it's not a bug. It's b/c they had to put it back in the game due to a bug so everyone got reset but all the missions are auto unlocked
@gaunt saffron Do other servers work fine for you?

[gaunt saffron]

let me try

wait I can enter avrora, but have to use my GSM internet

[modern jackal]

Okay then. Sucks we have to do the requirements again

[gaunt saffron]

WiFi doesn't work

[spring grotto]

@gaunt saffron Okay, if only Wi-Fi doesn't work, please try a VPN when using it to see if that solves the issue

[gaunt saffron]

ok will try

[granite nova]

Hi, make a purchase but I did not receive anything.

[spring grotto]

Was it for a gem pack or something else?

[granite nova]

First

[somber marlin]

I have a stuck notification for the HQ and I can’t find out where is from... it just persists but nothing there has anything that should cause a stuck marker... opening and checking everything didn’t fix it and restarting didn’t do either

How to get rid of that

[spring grotto]

@granite nova So for the trade license? If so, please contact support to manually get it activated for you
@somber marlin We're not sure. Presumably it has something to do w/ Z23 being reactivated. But it's been reported

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[somber marlin]

Thank you... guess a kind of hotfix or time will resolve it

[lost pagoda]

@spring grotto Btw on my mobile device. I used a VPN and yes it worked I guess for those having this issue for now use VPN's

But I don't know like mine worked without VPN but most times it didn't

[gaunt saffron]

ah

me too, just enter the game now using tunnelbear

[spring grotto]

It might just be a temporary issue due to today's server fiasco. Hopefully it'll get fixed

[lost pagoda]

Yeah

[gaunt saffron]

ok

[lost pagoda]

Since when it happens it says "Connection to the server lost"

[pallid copper]

so im having issues with my gems they didint come thru not sure if i post this here are not XD

[gaunt saffron]

connection error here hahah

[spring grotto]

@pallid copper Let's try this first. Attempt to purchase them again but CANCEL before actually confirming. Don't actually buy them again. Here's a gif showing an example of what to do https://cdn.discordapp.com/attachments/488684387932700672/539398525155540992/S0BM9PXLn9.gif

See if that gets them sent to your account. If not, just let me know

[granite nova]

What is the mail plz???

[spring grotto]

[e-mail]

[pallid copper]

didint work gave me a error

not the same one in the gif either

[spring grotto]

Darn. Alright then at that point you'll need to contact customer support to manually get them pushed the gems to your account (and yeah, the gif is pretty outdated lol)

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[pallid copper]

jtelling that it was cancelled

alright

alright i just sent a email ill get it fixed that way thanks tho 😃

[solar dagger]

Guys i keep crashing when opening my dorm
Already repaired and reinstalled
Does anyone have the same problems as me?

[rancid tartan]

Urrrm

So

My VPN app finally dled a few hours after I wrote the Costumer Support the email.

And I can now get onto my account.

So... whoops.

Still get that login screen flash, though.

[sinful yoke]

well, see what they know about it

[loud lodge]

Hey, i can connect ok with home wifi

[lost pagoda]

What vpn yall have for nox

[loud lodge]

Game slightly laggy but doable

[solid lantern]

i still cant connect

[lost pagoda]

I am using turbo and it keeps kicking me out

[solid lantern]

:(((

[sinful yoke]

hotspot shield is one

@solid lantern are you able to connect to other servers in game?

[solid lantern]

1 sec

nope

[carmine hedge]

Is it a known bug that on some Android devices, attempting to log in through Twitter will cause a crash?

[solid lantern]

never heard of that myself

[carmine hedge]

Someone made a thread about it here, and I'm running into the same issue: https://www.reddit.com/r/AzureLane/comments/acy9oi/bug_twitter_bind_causes_crash/

[solid lantern]

omg i logged in

but the loading screen is still there

[sinful yoke]

@carmine hedge its known

we have possible solutions/workarounds

[solid lantern]

apparently i can connect to the server but im stuck here

[carmine hedge]

I'd like to hear about the possible solutions

[solid lantern]

updating android/twitter?

[wary tartan]

Hi

[carmine hedge]

Ah, don't worry about it, I just logged in by using Yostar instead of Twitter/Facebook

[wary tartan]

The game isn't working

[sinful yoke]

@solid lantern try a vpn

[wary tartan]

It gives me this massige

[solid lantern]

i will do

[sinful yoke]

theres been connection issues with the server due to server traffic, so I can suggest trying again later or a vpn @wary tartan

[wary tartan]

Ok thx

[sinful yoke]

@carmine hedge are you having issues with it?

[lost pagoda]

Okay need to remove this hotspot from Nox?

[solid lantern]

is there like a built-in vpn inside nox?

[sinful yoke]

I dont believe there is

[clever citrus]

Need help, bought the trade llcense (30 day subscription) and it says the transaction is being progressed but I didnt get it and the money been taken from me.

[sinful yoke]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[clever citrus]

Thx

[solid lantern]

ok i got psiphon for my nox

and i can play now

ok this is weird

my game is 100r5089347590435% faster

[frail elk]

There is a way to delete my account?

[sinful yoke]

there is no known way

you could probablt contact support and see what they can do

[whole verge]

I can't login via FB 😭

Help

[tawdry arrow]

Is this untranslated known yet?

Also when in chat box and u click on other user

Its not translated

[keen thunder]

anyone else have a bug where Yamashiro's Oath skin secretary lines are missing?

[spring grotto]

@tawdry arrow @keen thunder Those issues are known

[tawdry arrow]

Ok

[rancid tartan]

Question, tech support: I actually change position in my country, as well as connection pretty drastically in around less then 24 hours.
Should I then try to connect again without my VPN?

(As in, I am then on the other end of my coutnry.)

[spring grotto]

It's can't hurt to try w/o the VPN to see if you can run the game w/o it

[keen thunder]

that's good, I was really bummed out since she only just got lines for her skin ;;

[spring grotto]

If it doesn't work w/o it, then just turn it back on

[lunar mesa]

has anyone had issues with Z23 not counting towards Roon build requirements? It's 7 iron blood vanguard, but after acquiring it I was still 6/7 (as was before the event)

[spring grotto]

@lunar mesa Roon requirements bugging out is a known issue. If you'd like to try, a lot of people say a reinstall will solve the issue though. If you do, be sure to bind your account before hand

[lunar mesa]

thanks @spring grotto good advice

Already bound

that's jus for the xp

[tawdry arrow]

Nvm

[lost pagoda]

Idk how to remove the hotspot shield for Nox to be able to use VPN

[sinful yoke]

hotspot shield is an app for a vpn

[lavish trellis]

Any suggestions for vpn to use for phone? Please @ me. Prefer free ones but will consider paid

[sinful yoke]

what phone? @lavish trellis

[gaunt saffron]

@lavish trellis tunnel bear is good

[lavish trellis]

S10 plus

[sinful yoke]

I heard hotspot shield is one

[solid lantern]

phone

i use psiphon

[carmine hedge]

I also cant seem to not be able to connect to server since update.
phone data wont connect but wifi will?
and yes. my phone data is fine and working.

[lavish trellis]

That one is actually giving me network errors rn so

Hotspot shield

[solid lantern]

why are the enemy ships super small

could be my imagination tho

[gaunt saffron]

@carmine hedge lol it's the inverse for me, GSM is fine, but wifi won't connect

[lavish trellis]

Thanks @solid lantern @gaunt saffron. I'll give those a try

[carmine hedge]

strange

[gaunt saffron]

blame Bismarck, ppl destroy the servers trying to get her lol

[solid lantern]

talking about the loading/connection lost issue

i guess the issue have been there since forever tbh

if the vpn made my game run 100000% faster then this is super weird

[crude radish]

@sinful yoke Sorry just saw your tag. Yea if I get it to happen again (though I hope it doesnt" I'll grab a screen shot of it.
The gems did finally show up in game after getting that "hang on" message. Took about 10 minutes or so and they loaded in.

[carmine hedge]

should have to use vpns tbh. but that just me ranting

[chrome depot]

Where do I go to ask a question about gems purchase? I bought a trade license and got the receipt in my email but my gems aren't showing up in game

[spring grotto]

For the trade license, please contact customer support to manually get it activated

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

Also please include the transaction information such as a receipt

[chrome depot]

Ah I see, thanks

[spring grotto]

[lavish trellis]

Psiphone is op and it works thanks @solid lantern

[solid lantern]

np

also

[wicked dagger]

Hello I purchase some gems today and they didn't let me redeem it give me this every

[spring grotto]

And you get that every time with the gem pack? If so, please contact customer support regarding the issue so they can get the issue solved

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

and get you your gems

[wicked dagger]

Ok thanks will do

[tight spade]

Sorry if someone already answer this, but i got "connection to the server lost" on all server, except Sandy. Connect using mobile data.

[sinful yoke]

contact customer support about that with your name, server, and UID if you have it

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[lost pagoda]

@sinful yoke Do I contact CS if I am constantly getting it?

[sinful yoke]

regardless of connection?

aka vpn/data/wifi

[marsh rivet]

Hello ım trying to blind my account but Everytime ı try to connect with Twitter it gives this message

[sinful yoke]

are you trying to login or bind?

[marsh rivet]

Login with my Twitter account

[sinful yoke]

can you try restarting your phone?

[oblique perch]

whats with this HQ (Academy) notification keep popping up, but there's nothing when I go to academy

my ocd cant take it

[sinful yoke]

its a bug

[polar vale]

Bought gems but didn't get them. Who can I DM for this?

I got the receipt

[sinful yoke]

firstly try buying the same gem pack again, but cancel it like this (outdated) gif shows

[polar vale]

Tried. It doesn't work

[lost pagoda]

Where is the CS of AL

It happened again but with the VPN

[polar vale]

Which admin can I DM for this

[lost pagoda]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

@polar vale

[dusty gazelle]

Is this bug already known?

[elder wedge]

So im having a problem with login everytime i try to log in with the facebook bind it stops my app any solutions id really like to not give up playing this game especially since the Bismarck event just started

[shell kite]

Does anyone know what the deal is with GooglePay/AppStorePay/Molpay failed:200220 error. Should I be pestering Google or Yostar and does anyone know how to fix it?

[dusty gazelle]

Did you receive the gems?

[sinful yoke]

@shell kite try using an alt connection, its due to connection issues

@elder wedge are you on ios?

@dusty gazelle its known'

[limpid haven]

I found a bug regarding the quest for Z23's Philosophy Sensei skin. I completed the quest line some time ago, and I have the skin on my Z23, but now that I look back at the quest it says I haven't completed any of the objectives. Any help?

[elder wedge]

@sinful yoke yes im playing it on my tablet

[spring grotto]

@limpid haven Not a bug. It was reactivated due to a bug

[limpid haven]

Okay thanks

[sinful yoke]

@elder wedge do you have another device or an emulator?

[shell kite]

@sinful yoke An alt connection? I play on my tablet and only have one internet. Can I wait it out?

[sinful yoke]

you can try data or a vpn even (usable on one wifi connection!)
or you can wait it out, but we dont know when it would fix itself

[junior hill]

Hey, I was just having a trouble connecting to the server and was wondering what's wrong
I'm unable to connect and enter the game while on Wi-Fi, going no further than the login screen

[sinful yoke]

are you able to login to other servers?

[hot heart]

hello does anybody know what to do if you cannot access your previous twitter account

[junior hill]

I haven't checked, I mainly play on Avrora

[shell kite]

@sinful yoke Thanks. What is a vpn?

[spring grotto]

@hot heart Are you trying to log back into your AL account or just unbind your Twitter?

[sinful yoke]

@shell kite a virtual private network, it just masks your ip and pretends you're somewhere else

[hot heart]

trying to log in back into my AL account but when i try it as if i am a new player

will my progress get ersaed if i bind as the new player or do i have to bind it at the homescreen

[spring grotto]

So you had your original account bound to Twitter,yes? Then you need to log into Twitter from the Title screen and then choose the server that you previously played on

[elder wedge]

@sinful yoke no i do not have any other device that can run Azure lane atm

[glacial cedar]

Is there normally a wait time before a purchase is complete? Currently a purchase has been pending for about 20-30 minutes.

[spring grotto]

No, purchases are sent to your account immediately. Was it for gems or a trade license?

[glacial cedar]

gems

[hot heart]

@spring grotto is there a way to ask for what happened to my previous account or do servers also affect progress

[sinful yoke]

unfortunately then you'll have to contact support for now @elder wedge

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

@hot heart Servers affect progress. It needs to be the server you previously played on
@glacial cedar Okay attempt to purchase the same gem pack again but CANCEL before confirming it. Don't actually buy it again. There's a pinned gif in this channel of what to do. If that doesn't work, just let me know

[elder wedge]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[hot heart]

wheeeeeeew thank goodness it was just server stuff

@spring grotto thanks for the help and sorry to bother you

[spring grotto]

No worries at all and no problem

[hot heart]

though i gotta say i am loving the new ui

[glacial cedar]

Just tried that and no luck, I get a Googlepay/Apple pay 200220 error.

I assume that's going to be an email to Yostar staff?

[spring grotto]

Yepp, unfortunately. At that point, they'll need to manually get the gems pushed to your account

[glacial cedar]

Alright, thanks for trying.

[spring grotto]

No problem at all

[analog kiln]

I keep getting this when I try to get into the game

[junior hill]

Same here

[carmine hedge]

Anyone helping issues with using 4G to connect to the game?

I can’t even get past the login screen

[analog kiln]

Same

[smoky eagle]

still having the hash file check failed error after reinstalling the game

[gaunt saffron]

@carmine hedge @analog kiln try using vpn

mine won't connect using WiFi but have no problem using GSM, then told to use VPN when on WiFi and it's doing great now

[next stone]

Same i still can’t connect with wifi since update was pushed, so using vpn for now

[analog kiln]

Yeh it worked thanks

[lime otter]

I'm here to report a problem with my account data?

[spring grotto]

@lime otter What's the issue?

[dusty tangle]

Trying to rebind my account through Facebook causes a crash on my phone. I, however, can rebind my account through facebook on an emulator and am trying to do a work around. I'm a bit confused on how the YAS process works. I know to go to settings. Bind yostar account. Put in an email and generate the code. Do I put this code on this settings screen that's already open or the home screen of the phone I'm trying to transfer to?

[bold terrace]

put it in the settings screen first to bind your account to YAS..

the login process is the same too (instead do it on login screen) where you put your email and generate a code.. but instead of binding you will login this time

[sinful yoke]

@dusty tangle it generates a new code when you login

and make sure to choose the right server you play on

[gaunt saffron]

XD

[sinful yoke]

known bug

[gaunt saffron]

yeah

just funny

[chrome ocean]

I'm having trouble getting into the Washington server, other servers are working and I've tried VPN

[sinful yoke]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[sinful yoke]

contact customer support for that issue

(the other servers working)

[dusty tangle]

I assume this means I must have linked my account to Yostar sometime in the past?

[spring grotto]

It's some form of email error. If you're using the same email as your FB can you use a different one? And vise versa if it's a different email

[dusty tangle]

Thank you, that seems to have worked.

[ancient niche]

I can’t get past the login screen it keeps saying login successful and then theres the loading then it goes back to login

[spring grotto]

Try a different network connection or a VPN for that issue

[novel ravine]

Im getting a network error message, im on the washington server, I havent been able to login since the update, i first had the problem that it said connection to server lost but now its a network error, ive tried VPN and it doesnt work.

[spring grotto]

Do other servers work?

[novel ravine]

havnet tried

[unreal seal]

i tried on lexington

[novel ravine]

im fairly new so only played washington

[spring grotto]

@novel ravine Do you mind trying a different server just to see if you're able to log into it?
@unreal seal Are you having the same issue?

[unreal seal]

yea, got dced last night and woke up unable to log in

[novel ravine]

you were dc'ed cause of update

[unreal seal]

this was after

i was doing a1 then got dced from server

[spring grotto]

@unreal seal Okay, can you try a different network connection and if that doesn't work, try a VPN as well?

[unreal seal]

already tried a different network connection and don't have access to a vpn

[novel ravine]

I tried Sandy and it worked

[hoary mango]

how to recover an account whose twitter was deleted? I have a friend long gone who wants to rejoin, but the account is not binded...

[spring grotto]

@unreal seal You can download one from your respective app store
@novel ravine Okay, if another server worked but the one that your character one didn't, then please contact support regarding the issue. Let them know it's just that specific server

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[spring grotto]

@hoary mango If the account wasn't bound, then please follow these steps

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[smoky eagle]

still getting hash file check failed after reinstalling the game

[hoary mango]

thank you

[novel ravine]

how long does it take for them to reply to email?

[spring grotto]

It can be anywhere between 1-5 business days depending on their backlog

[novel ravine]

could the problem be that Washington is being overloaded like the servers were eariler today?

[spring grotto]

Nah. It's a known bug right now where just (for whatever reason) you're unable to properly load your profile. Hence why Washington is the only one not working for you. But support says they're able to manually fix it

[austere hearth]

Hello , was the Avrora server Overloaded again ? considering i unable to log into my character there :x

[novel ravine]

thats super annoying

[spring grotto]

@austere hearth Are other servers working for you?

[novel ravine]

is it a bug that happened due to the update?

[unreal seal]

which country should i base the vpn in?

[spring grotto]

@novel ravine It actually happened about 2 days ago so a bit before today's update
@unreal seal Just set it to somewhere like USA

[novel ravine]

annndd... now sandy is saying "connection to server lost"

[austere hearth]

Sandy fails on me too :x

[spring grotto]

So you can't use any server? Then it sounds like a different isue

[novel ravine]

I had the connection to server lost issue earlier

[austere hearth]

no wait , i actually logged into sandy lol

[spring grotto]

@austere hearth For you, can you please try a different network and if that doesn't work, try a VPN

[novel ravine]

the screen also flashes white before I try to log in, I might just try to redownload

[austere hearth]

roight i'll try do so.

[unreal seal]

just tried with a vpn, it won't even load to the server selection now

[spring grotto]

Hm...perhaps try a different VPN. Tunnelbear and Hotspot Shield are pretty recommended. If that doesn't work, then unfortunately there isn't much else I personally can offer. There are some known network issues right now but aside from the network/VPN workaround, we don't really have anything

[unreal seal]

atleast i got bismarck i guess

[bold terrace]

in the Events page ingame, why is it that on the schrezo of iron and blood and banquet part.. whenever i press the Battle button, my game becomes unresponsive (though the diamond thingy that appears whenever you press on screen still appears)

i have no choice but to restart the game

[lost pagoda]

Ugh let's hope they can do a mini hotfix for the issue.

[austere hearth]

using vpn fail to solve the problem , i guess i'll just wait till the hotfixes coming in :x

[plucky quarry]

my client keeps crashing

i can play for about 5-6min then it crashes

[polar prism]

Any solution for this error?

[spring grotto]

The only possible work arounds is to try a different network connection and also possibly trying a VPN on top of that

[plucky quarry]

no solution to my issue then?

[spring grotto]

What kind of device are you using?

[plucky quarry]

iphone

[spring grotto]

Which version specifically? Such as 6,8,X

[plucky quarry]

ah 6s

[spring grotto]

Gotcha. Well there's a known issue (that's been reported to the devs) for devices w/ lower RAM count (usually around 1GB of RAM) so that could be what's affecting you. But as the 6s actually has 2 there's small chance it might not be that. You could try a reinstall if you haven't already. If you do, be sure to bind your account beforehand

[plucky quarry]

yeah ive tried multiple re installs

[spring grotto]

Darn. Yeah, that's unfortunately probably what's causing your crashing

[plucky quarry]

i may have to save for a new phone again

thanks for the help tho

[spring grotto]

No problem. Sorry I couldn't offer good news for it

[polar prism]

@spring grotto, I tried, but only Sandy works, I have account only on avrora

[spring grotto]

Hm...so all servers work expect for Avrora? If so, please go ahead and contact customer support regarding the issue. And let them know it's specifically only your character server that's failing to load

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[polar prism]

@spring grotto, all server not works except Sandy

[spring grotto]

Hm...okay it's different then

And you tried a VPN as well?

[polar prism]

seems same issue as @austere hearth have

yes

[spring grotto]

Got it. Hm...well I'm not too sure then as it might or might not be a connection issue. If you'd like, you can go ahead and contact support and let them know of the issue you're having

[lost pagoda]

UID?

What's that again?

[spring grotto]

User ID. It's found in your profile in game where you select your secretary

It's a long string of numbers

[lost pagoda]

Oh alright

Yeah let's see if I can enter.

For god sake

I can't even enter

[young egret]

I'm having a similar issue it signs in but I'm greeted with these

[novel ravine]

yeah n1ghtwing I get the exact same messages, it differs between which message I get when I reopen the app

[void dagger]

Why not log in to the old account using twitter or Facebook, even though it's bind

[spring grotto]

Make sure you logged into Facebook/Twitter on the Title Screen (not the settings) and then choose the server that you played one before. For example, if you played on Sandy before, you need to choose Sandy instead of Washington

[novel ravine]

so does customer support have to fix your account manually which is why u have to email them, its not like its a bug that a hotfix can fix

[spring grotto]

Well that's what I'm not too sure about for these specific cases. For some people, some servers work, some don't. And for the previous cases of it, it was just loading and not a network error (but that could've changed).

[void dagger]

I did so but failed, it made me play again from the beginning
I definitely linked before

Can you email me email?

[spring grotto]

Okay. And you followed these steps for getting back into your account? If so, try all the servers just to be sure

If that doesn't work though, follow these steps for recovery

/recovery

[pale pagoda]

If you have lost your account due to a bug or overwriting it, you need to e-mail to [e-mail] and provide us the information stated below:

First, complete the tutorial and bind your new Azur Lane account to either your Facebook or Twitter account.
Afterwards, provide us with your OLD profile in-game name (preferably with UID) and the Server you played on.
Provide us with your NEW profile in-game name (preferably with UID)

Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[midnight lintel]

I made a gem purchase and haven't gotten them, I tried in game help but I haven't gotten any response back for almost half an hour

[young egret]

I will try logging in after work wen I get home because it was working fine connected to the wifi

[void dagger]

I do not understand what is OLD or UID? Can you explain more carefully?

[smoky eagle]

so is there anyway of fixing "hash file check failed" error...?

[sinful yoke]

old means old

uid is user id

[young egret]

Old means ur previous account

[lapis reef]

I know I finished this event. Is this a known bug?

[void dagger]

Where can I see OLD and UID in the game?

[midnight lintel]

So I'm not getting any help then?

[desert crow]

I still can't connect to game. Should I be concern and do something, or just keep waiting?

[void dagger]

I need a specific guide because I don't understand OLD or UID and I need enthusiastic help
I hope you sympathize and help

[winged finch]

UID is your User ID

They are numbers written down your name in the game

[frail copper]

hi i cant connect to the game, are the servers okay ?

[void dagger]

UID is my name in the game?

[winged finch]

No

[young egret]

The account name u made

My UID is my discord name

But of course I can't get into the server either

I'm gunna try connecting to a wifi soon

[void dagger]

@winged finch Currently I can't log back to my old account, where do I get the UID number?

[grave fable]

hello guys, does anyone not get a notification of mission complete?

[spring grotto]

@void dagger You can't get it if you don't have access to the account unless you remember it. If you don't have it, it's okay. You don't need it, it's just recommended if possible

[void dagger]

@spring grottoOLD is my name in the game and UID is the number in my account in the game right?

[desert crow]

Oh, switching to my mobile data allow me to connect

[spring grotto]

@grave fable Make sure you have your notification enabled in your settings and in your phone. If you do, then I'm not too sure. Make sure your phone isn't in power save mode either. But it's been reported though

@void dagger Correct. The UID is the long string of numbers in your account

[grave fable]

everything is turned on, not in a save mode. It just happened recently.

[spring grotto]

Gotcha. Well I'm personally not too sure then. But yeah, it's been reported so maybe there's an issue going on w/ them

for some people

[grave fable]

okay, I hope it will fix soon. Thanks

[void dagger]

@spring grottoThanks for your enthusiastic help

[carmine hedge]

Well then, Sandy is the only server I could get in, every other server is down

[tawny spindle]

Help my account is bound with another account because i logged in facebook in the launch screen

[spring grotto]

Do you still have access to the old account?

[tawny spindle]

Yes

[spring grotto]

Okay. And you can't unbind your FB from the new account b/c it gives an error, correct?

[tawny spindle]

Yes

I think the game consider my old account as the new one

[spring grotto]

Well b/c of the error, you'll need to contact support to manually get your FB unbound from the new account so you can get it rebound to your original account.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please email [e-mail] with your UID (it can be found in your in-game profile menu), in-game name, server and issue as well as device brand, model and operating system.

Please do not DM Yostar staff or discord mods about your issues and use e-mail instead.
Please note that the answer may take up to 3-5 work days, so we ask you to be patient.

[tawny spindle]

ok thanks

[ancient niche]

What the hell is wrong with the damn log in I’ve been trying to get into the game since this morning

[carmine hedge]

either this or network error is happening. Any idea when this might get fixed or a way around it thats not vpn?

[ancient niche]

My one keeps bloody looping, in the log in screen, it says login successful has the loading symbol then it loops back dammit, are they gonna fix this

[carmine hedge]

yeah I get loading loops as well

[ancient niche]

I am so pissed off I got ten ships building and I wanna know whether I got Bismarck or not

[carmine hedge]

oof. wish you luck for it

[rough gazelle]

damn the wishing well

actually granted my wish

[ancient niche]

I can’t even do Akashi missions or Fox farming

[rough gazelle]

got ninghai and pinghai just like that, that was fast

[ancient niche]

Fox farming which I do near constantly

Will there be another chance to get Battleship Kaga in the next three months cause those drop rates for Kaga are horrendous

[rough gazelle]

same man..

I have a maxed akagi

but no kaga