tech-support

[thick tiger]

ironically, my 6 years old phone does not close the game, or kicks me out to the log in screen, it just reconnects after some time instead

anyways, its a bit reassuring, that i am not the only one with this issue, extreme frustration not counted, if it is indeed a service issue, i hope it gets fixed soon

[floral flame]

No joy; the game thinks everything is fine. I guess I have to wait for a patch.

[west mural]

Hello, I'm reporting a bug with the new UNIV Universal Bulin skin, which isn't displaying. Screenshots attached.

[red shard]

do you have a vpn?

[scarlet imp]

hello my game isnt starting since the April 1st, like a bad innocents joke

its eternally loading, ive left it over 30 minutes and it doesnt load

like this, ive tried to open it many times, ive left it 30 mins, ive touched the screen. Its stuck there

i play in my phone btw

[red shard]

vpn?

[scarlet imp]

no I dont use vpn

is it a problem of my region? Ive been region blocked in blue archive before

[sullen pasture]

try using free vpn first

most of the time it's network issue

[lyric lodge]

Use /logmode, probably need to reinstall though

[limpid acorn]

hi is this the correct place to ask related to yostar store?

i have some issues related to the product i bought in the store

and i need to get in touch with customer support asap

but im not sure where or how should i contact

[sharp ridge]

Their email is: [e-mail] | edit: sorry wrong one!

[limpid acorn]

thanks a lot

[chilly skiff]

Hi, i havent played al for quite a while now and wanted to get back into it but since i first logged back in yesterday I've been dealing with an issue, that i can't start any battle anymore besides main story hard battles. On any other battle i get an error saying: "Failed to begin stage: 19:Invalid Repeat Operation." (doesnt matter if it is an event, main or operation siren battle. neither work).

Does anyone perhaps know what the problem here is? My first guess wa that maybe a battle which ran on auto repeat didnt end properly and the game still thinks i am in that battle, but there is no running battle :|

sp stages also work fine

[lyric lodge]

You are given the mail for INGAME support, for merch mail [e-mail]

[red shard]

free vpn is bad

[vast pike]

Im trying to login to my azur lane account onto my new phone but it keeps saying authentication failed

[scarlet imp]

network issue? Ive tried to login from two different countries

Its the same

Ill reinstall this thing at this point

[tribal shell]

Network connection failed, login data expired, game is unplayable, freezes every time then logs me out, if I can get back in, it happens again soon after.
Nothing is wrong with my net, everything else works perfectly fine except this game. Issue persists on phone, emulator, or with different network environment. I would assume this is a service issue, so would you kindly fix this finally please.

[rustic wind]

Yeah, it was good for me for two days, now it's back - it is a service issue. I'm just glad I'm pretty much done with the event - this would be a pain in the ass to get anything done now. Getting past the login screen is a challenge right now - and if you do, constant timeouts ending in Login Data Expired within minutes. Back to back.

[gaunt gazelle]

Mine stuck here

!help

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[gaunt gazelle]

!guide

it opens with a vpn, i hope they fix ts

[lyric lodge]

You are logged out, login to the binds on your left

[gaunt gazelle]

I did login bro

Ban him it's a scam

When i login with a vpn the game start but without the vpn it just stop right there

[knotty oracle]

i clicked on an image it sent
no links i dont think but im still kinda paranoid

i had that happen to me once before

[gaunt gazelle]

They're gonna ask you to top up fees to withdraw the money and you will never getting the money nor the fees because you got scammed

[knotty oracle]

im just terrified because i even clicked on the image

years ago i clicked a shady link and had my account compromised for a while

[gaunt gazelle]

i figured i login with a vpn then turned it off the games still running

[gaunt gazelle]

Yeah bro you gotta be careful

[lyric lodge]

Your VPN probaby messes with the login; hence the error. But that's the "your logged out" error

[gaunt gazelle]

Im logged in bro but the games won't start

Nvm

[dense salmon]

hello i havent been playing for awhile and forgot where my account is bound to, i have all of the receipts and everything, is there a way to check through support or something?

[hollow bay]

Сan I create a new account on the server where the old account is located during the deletion process?

[sharp ridge]

You can mail them at [e-mail] !

[stray portal]

I've been trying to contact [e-mail], does it take long due to special dates or can I assume my mail got buried before anyone saw it

[sharp ridge]

It took me 3 days for my issue to be fix!

[fringe niche]

How long does al.cs@yo-star take to respond, I shot them an email on Sunday and I haven't heard back from them :/

[sharp ridge]

Did you mail [e-mail] and not al.cs@yo-star? You should have receive the following: "Dear Commander, Sorry to keep you waiting, your problem is being processed, please be patient and our staff will reply to you soon. Sincerely, Yostar Games"

[fringe niche]

I didn't receive the processed email, maybe I wasnt detailed enough for the email and they thought it spam?

[sharp ridge]

Normally you should receive at least some generic email. Retry with your UID, in-game name, Server you are playing on and Commander level. (it is what they ask)

[fringe niche]

Alright, ill try that, thank you good sir

[vestal vale]

do you guys have similiar issues on LDPlayer 9? i sewar it happens very often

[lethal plume]

What do I do in this case?

[uncut tartan]

Running a Pixel 7. Game has become increasingly less stable over the last year or so. A lot of it is likely waiting on servers to respond and being slow to do so, but now gameplay can hang during OpSiren missions. I'd like to test with a reliable emulator to ensure it's not just the phone or install. Any preferences?

[lyric lodge]

Nothing, its not active till May

[lethal plume]

yeah but i don't understand what happens in may? like if i still can't bind my account what happens?

[lyric lodge]

Your account is probably already bound. If in doubt. Mail support

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lethal plume]

yeah that's what i thought so idk why it still pops up every week asking me to bind it

[lyric lodge]

Prob want to delete screenshot... but that YoStar is different than on the yellow page

[lethal plume]

didn't even notice that it had my email on it thanks for pointing it out

it's different how?

[molten vessel]

does the game has an automatic cache cleanup after update? I play on mobile btw

[lethal plume]

is there a way to unbind the game account from a yostar account without sending an email?

[dawn apex]

i can't update the game again on infinix gt 10 pro. it always getting stuck after i tap confirm to download 310Mb

[lusty shell]

I'm legit losing it on Google for none stop refunds of all my purchases after 3 days like
Where can I buy gems without Google refunding it for no reason nor warning
Bruh I had check my payments and everything was good and still Google still refund me . _.

[lyric lodge]

Check the pins for shop

[tawdry hinge]

@real glen can i report a discord member for sneding me a ip logger?

[hallow pine]

Hey, does anyone know what's going on? I can't make any purchases on Google Play (via Bluestacks), and when I do I always get an error code.

I can't even report any bugs because the menu always crashes with the "Oops! Something went wrong." message when I try to report it, too.

. . . just tried to purchase on Apple as well and all I got was a "Payment backend response" which means it didn't go through...

Welp, I guess I'm an F2P player now...

[fickle isle]

Your first problem is using Bluestacks cuz that is unironically the worst emulator possible to play this game on

[hallow pine]

Well, I would go download the PC client if we had one.

[spare fractal]

HELP! It seems my yostar acc Failed to retrieve game data from AzurLane and I tried to bind my acc but its says its bound with another in-game account? I only have Arknights thats it? 👉 👈

ah nvm it took long while but got my account found sorry almost cried

[hallow pine]

Glad you didn't lose your account, at least. That would be rough.

[fickle isle]

Mumu player is right there

[dawn apex]

i playing on tablet lenovo motopad 60 pro but i can't scroll using bluetooth mouse (logitech peeble m350s), i can't drag to scroll or can't tap the scroll bar. before my tab update os it was normal but after update the problem is that. i already disconnect and forgot the mouse but the problem is persistent. i already contact the customer service on lenovo site but it wasn't solve the problem

[timber bridge]

Hello can I send more emails if it not responded within 2 day?

Or this format wrong?

[sharp ridge]

Check your spam folder. Someone else had that problem too.

[timber bridge]

Nvm found it ty

[regal current]

can someone help me

i can’t link my yostar acc into my new iPhone

[lyric lodge]

You have to cntact support for that

/techsupport @regal current

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[teal mist]

Anyone have an idea why the game won't start after a fresh install? Stuck for ages on "Loading Game..."

Already tried reinstalling a few times. Play Store occasionally says "Installation failed", but the app is still installed and launches, and then still gets stuck

[teal mist]

Ok, what seems to have worked: Installed an older version and then forced Play Store to update it. Now I can actually download the game assets

[fickle yoke]

Guys any suggestion for unbind yostar account? Ingame CS no respond

[lyric lodge]

Send them an e-mail

[minor flame]

Need to report someone for problematic username behavior in chat - to who I send this?

EDIT: Nvm seems they got banned

[vale breach]

oof
Mumu Player is extorting my ram

I don't think it's usually like this, right?
I've done a fresh reinstall, and this is the result

[granite dragon]

definitively not

i'm on mumu 5.21.3

[red shard]

Is mumu efficient?

[fickle isle]

It's widely considered the best emulator for this game

[red shard]

i see

is it open source?

[fickle isle]

It prob isnt open source, but you can download it here
https://www.mumuplayer.com/

[silver furnace]

Is there a reason why Azur lane support's email always appear in spam?

Only ask cause I logged in through Yostar instead of google and I lost all my stuff and my account is level 1 and when support emails me it goes to spam so I was wondering if there is a way to not have there email go to spam.

[mint bobcat]

That's a better question for your email provider. If it's a big tech company like Google or Microsoft, you can probably mark the emails as important or not spam, and it'll learn eventually

[silver furnace]

Okay will do

[red shard]

Does anyone else have an issue with operation siren freezing the game?

[gray jay]

My game crashed while doing one of the Beachside Brilliance Venus stories. After reloading the game, it shows the pink dot saying one of the stories is unread, but the button to read it has disappeared.

Any thoughts? I’ve tried reloading the app a couple times but that’s about it

[gaunt trellis]

repair assets?

[gray jay]

I have now tried each of the four options there, and they don’t appear to have been the solution

[gaunt trellis]

welp i dont know any other solution than prolly reinstalling al

[gray jay]

Oof. Maybe I’ll try that later today

Thanks though!

[gaunt trellis]

or ask customer support ig

[somber bridge]

hello, I'm here to ask if there's a way to top up in azure lane that's not google play store

[lyric lodge]

^

[somber bridge]

oh so it's officially, that's the first thing I saw when I searched Google, looked shady but I guess I can try it

[naive prism]

are those deals with x2 gems deal or without

[lyric lodge]

If you still have those.

[somber bridge]

Thank you @lyric lodge

[raw remnant]

🌙 🌙 🌙 ✅

[topaz yarrow]

So, is it forbidden to play Azur Lane through VPN?

Just my game kinda freezes if i log in with active VPN connection. And it happened after collab start...

[granite hill]

Can't update the game

Reinstalled

Stuck here

Using WiFi, it has been trying to download the same painting_filte asset for the past 5 minutes

[red shard]

It only works with Singapore and Tokyo servers for me

[sick osprey]

snap elite 8 gen 5 but the game still crash while auto farming. Is it because this latest snap chip not optimized yet or the game too heavy?

[red shard]

it might optimizations/software

back when i ran it on my A50 it never crashd

[neat sinew]

Quick question, what will happen to my in-game Yostar, Facebook and Twitter accounts after the Yostar account web is implemented next month? Will they be deleted?

[lethal sorrel]

I’ve got the same question, because to be honest, I don’t really understand what they’re trying to change xD I know they’re getting rid of all those add-ons like YouTube or Twitter (which I think is a good thing), but if I’ve linked my account to the Yostar website, what else could you possibly want?

[wraith dirge]

8 days left until new login method got implemented

[crimson arch]

My account was tied to an old phone and Email I no longer have (the email I can't sign into because of such) is there any other way to recover my account?

[lyric lodge]

Likely

[lyric lodge]

It is not implemented may first

[lyric lodge]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lyric lodge]

^ mail them all the info of your account

[wraith dirge]

Well its still on may anyway

[gaunt idol]

hii, i just downloaded the game but im trying to run it on intel which ive heard doesnt run it properly , and im not too sure how to use steam cmd yet, can anyone explain how to run it pls?

[red shard]

its gonna cook so many accounts

[red shard]

more info is required

[gaunt idol]

i checked on the steam community part where they said using some code in cmd would help run it but im not too sure how that works

[red shard]

you know its android game right?

[red shard]

what emulator are you using

[gaunt idol]

im trying to use crosswave

[red shard]

you're playing crosswave? should just run

[red shard]

like the game?

[gaunt idol]

yes yes the game

[gaunt idol]

i thought so too

but idrk how to do this..

[red shard]

just run cmd as admin like it says

[gaunt idol]

okay tysm, i didnt wanna like do it wrong and bug the game or something, thank u

[red shard]

and punch that command in

[red shard]

i thought you were having proton issues

[gaunt idol]

ive never had to use steam cmd before , so i just wanted to check before trying and accidentally messing it up💔

[red shard]

thats just regular cmd not steam

this is steam launch commands

[gaunt idol]

ohhhhhh right okay that makes sense thank u, i was pretty confused for a while as to why it wasnt working

[mental wagon]

am i unable to login with twitter anymore?

[lyric lodge]

Still there until they make the change mid-may

[opal ruin]

Uhhhh guys for some reason my game is not downloading updates and therefore I cant play

Tried to uninstall and re-download , doesnt work either

[red shard]

on mobile?

[latent fox]

I have the same issue. Stuck on the "checking for updates..." screen. Also yeah, on mobile.

[gaunt prairie]

same

stuck on checking for updates on mobile

[gaunt prairie]

never mind just resterded my phone cuz samsung phones are actual pieces of garbage

never buying 1 again buggy af and outdated after 1 year and constant bs updates

[opal ruin]

uhhhh idk why but when I woke up today it can download normally again

strange

[red shard]

at least it works now

[fleet vessel]

shitty buggy game on every update

[fickle isle]

That's probably a desync

[fleet vessel]

it is fine on mobile and BS, it fail at BS after update

[twin plume]

Hello

I am encountering an issue whenever i am clicking on the play button after installation in my phone

Can anyone help?

[faint perch]

anyone else have an issue? I'm stuck on "checking for updates" when loading into the game

[fickle isle]

This is not the Star Dive server

[mighty cosmos]

i tried both options on that censored screenshot

both do failed to bind

on play store im on the censored email

in the first pic with verification code i put the play store email as well

wot if i go on yostar site and bind my gugu to the play store one

[round coyote]

I had this exact problem like a couple days ago lol

[mighty cosmos]

didnt work ok ill try facebook

nvm already bind

steam it is

ok im lost how did you fix it kurome

[round coyote]

My experience to fix the problem was like, I registered with a different Gmail account and then came back to log-in with Gmail to get my old Azur Lane account back

I'm not sure that's the solution, but it worked for me

[mighty cosmos]

bro how does this make sense

i logged into my original account and it worked, BUT THAT ONE IS NOT BOUND

i logged into the censored one on the yostar site and it showed my azur lane account clearly...

[paper lily]

Not sure if I should ask this on MuMu or here, but I'll start here.

I can't adjust my UI width, when playing at a resolution bigger than 3440 x 1440. Any ideas/workarounds? Tried switching from "Tablet" to "Phone", thinking that was the issue, but to no avail.

[red shard]

cant you force it to fullscreen?

tho i dont have 4k

nor do i habe MuMu

[paper lily]

I can. In fact, the first image is on fullscreen, while the second is cropped. Still won't let me stretch the UI.

[red shard]

like in game?

[red shard]

thats what it looks like for me

ui takes the whole screen

[paper lily]

Yeah, I have that same screen. Thing is, the option to adjust UI doesn't appear to me, whenever I raise the resolution above 3440 x 1440.

[red shard]

thats weird

might be a bug report

[paper lily]

Alright, I'll try. Thank you

[red shard]

i might try it on my emulator in 4k tv

[cinder crest]

I have 2 smartphones (old and new one) and different google play accounts, they belongs to me.
When I start arknights and Azur lane on new one, system says game is bound to another my google play account. Is it ok to play on both smartphones?

[mint bobcat]

Google Play is independent of and doesn't matter for Azur Lane. You use the black Yostar email button (and soon, the yellow Yostar Account popup, so bind both) to connect Azur Lane accounts

[cinder crest]

Thank you!

[lusty shell]

Game says it Tuesday but it's Wednesday
What do I do?

[astral raven]

got a yostar account, and in game account showing on it now, but logging in with it on a second device still just tries to create a fresh account ;_;

[paper lily]

I was about to say that it probably had to do with the Server being in the US. But, since the week day is different , while the month day is the same, that's a bug. You should report it.

[lusty shell]

i search it up its has something to do with the game time zone

[sharp ridge]

There is the new yostar account and the old one! The new is only implemented next maintenance!

[astral raven]

mm still a bit confusing, ive just been trying to sign in on my tablet with the same in game account as on my phone

see if it starts working after next maintenance if they change the log in method i guess

[dusty umbra]

after the update, will the twitter and facebook log ins work? i have a my email yostar account bound to an game account i don't use and i can't figure out how to unbind it or even get logged into it.

[high hazel]

Anyone know why it shows this when I do the new account binding?

[fathom fiber]

senran kagura girls base skin ex interaction are broken?

[flat holly]

If my Yostar account is already binded is there anything I need to do before the update?

[fathom fiber]

ok i a bit understand it works if you do it on main screen

hm

[sharp ridge]

All 3 of them will not work!

[sharp ridge]

Take some screenshot of your AL Profile and bind Account(s).

[errant peak]

same as Risu0042, my account is only bound by one yostar email, since you said it won't work anymore what should I do to bind it properly?

I don't see any options to bind my account
edit: okay I read the pins, should be binded properly, should be ....
I fear a lot of peps are gonna lose their account

[hybrid flower]

hey guys, i need help. so i forgot and lost my secondary password for unlocking ships and gear, i've tried to contact AL CS in-game and direct email, but still no reply for days. if anyone know other methods that i can try, really helps me. thank you guys

[fickle isle]

Cant you just turn the setting off? Unless that also requires the afformentioned password

Also what day did you send the email to CS? If it was like Thursday/Friday in the US, it likely got buried since that would be Friday night/early weekend in China where no one is in the office

[hybrid flower]

i can't turn it off, it requires the 6 digits secondary password

[hybrid flower]

i send it on wednesday last week

[glossy dust]

Do I understand correctly that, to log into my yo-star account (in-browser), the only option that does not require binding third-party accounts is through email code/PIN verification? As in, there is just no option of having a normal password?

Am I to assume that to log into the game app (should I ever log out/switch devices), the login process would also be this fragile? Is password not an option?

[sharp ridge]

Check your spam folder!

[hybrid flower]

ah thank you! i found it, do you know how long usually it takes for them to fix the problems?

[sharp ridge]

Days!

[sharp ridge]

Ok, i was wrong. Try customer support: [e-mail]

[astral raven]

i've had a talk to them, but a bit confusing when ive ended up with like 3 in game accounts and 2 yostar accounts trying to fix it lol, so got all my info saved and can at least still log into my main one, ill talk to them again if things don't work out after the new log in update

[hazy night]

My game is stuck in checking for updates screen tried restarting, force quit, and removing app cache but non of those helped is my only remaining reinstalling the game?

[wraith jacinth]

Hi, why does it show 4.99 ingame but when checkout it show 6.99?

[naive prism]

thats because of google or apple. use that: #tech-support message

[gusty forum]

Hey guys. I accidentally made an account for fb and another for gmail and i was not able to use my OG yostar account because turns out it was not binded to either ( though i can still access it).

I tried to delete my gmail and db accounts' new yostar account so i can bind it to my old and OG yostar account. It says i have to wait 15 days. Is there any way to increase the speed needed for this to happen quicker? The event will finish soon and i want to be able to play again. I don't want to wait 15 days if possible

[wraith jacinth]

Thank you. I successfully topped up through that website.

[gusty forum]

I want to include the fact that i cant just use my yostar account as is since apparently i need to connect it to a gmail which i have made a new yostar account accidentally on my gmail account so i cant play azur lane on my phone at all. Theres also no 'Steam' option on android unlike the website version of yostar

[paper spruce]

Hi all, I have been trying to log into the game and I linked it to the yostar hub, but it doesn't work, I tried facebook and email, I tried the don't remind for 7 days but it just created a new acount for some reason

[odd quarry]

Hey guys. Since yesterday after the update, I can hardly enter the game. My app is stuck and becomes unresponsive after login tap. What shall I do? I fixed it yesterday for one time login by redownloading but I dont wanna do that everytime I wanna play the game... Now today I got same issue

[dawn forge]

For some reason, the game keeps turning off my push notifications. I gave the app all the permissions on my phone (OnePlus 12) but each time I re-open it, all the notifications are set to off even after setting all the ones I want to on.

Any idea how to fix?

[serene gorge]

i have the same problem (Samsung A55)

[dawn forge]

For a brief moment they came back now it's all off again.

[serene gorge]

it seems like, when you turn them on and quit the game, they work. until you start the game again, to take care of whatever push notification you got, but then they are off again. so every time you start again, you need to turn them back on

[naive prism]

sound like a bug in my ears

[rotund oriole]

I have the exact problem on my iphone

It’s been like that since the previous maintenance

[frosty creek]

I'm having an issue with a new device where I bound my account to my email but whenever I log in with verification code the game tries to make a new account and forces me through the tutorial

[sharp ridge]

Have you selected the right server?

[frosty creek]

I’m not sure. It’s already made a new account but my id is bound

[frosty creek]

Nvm that was it I was on the wrong server thanks

[vapid tulip]

How do I make the game send notifications?

It keeps turning off the options for notification henever I restart the game

[vapid tulip]

I also didn't change any game or device setting

[neat stump]

its a bug waiting to be fix

[bleak epoch]

A workaround is to keep the game in the background instead of exiting... the notifications arrive if you set it up properly, but if when you tap them the game relogs, you have to reenable... it's annoying, but workable

[dense trellis]

uhh T--T how do I purchase gems if it says api issue?

[naive prism]

you could try that one: #tech-support message

[sacred anvil]

I'm very lost on the yo-star binding process, I've logged into yostar website, and it shows the correct data that I've used, but when logging into the game, my actual account doesn't appear? I've switched to the correct server and nothing. I've already went to the recovery website and it keeps showing a new account, I'm so lsot

[sharp ridge]

The current yostar login and the new yostar account are two different thing!

[olive garden]

I can't craft or upgrade any augments!

[subtle silo]

Is anyone else having issues not receiving notifications on android since the most recent update? Notifications are enabled in game and in phone settings

[feral briar]

Is there anyway to unbind my Yostar account without having to wait forever for player support to return my emails? I'm somewhat new to the game and accidentaly bound my yostar account the the wrong AL account and now I can't play across multiple devices.

[wispy mauve]

I see the azur lane account bound to my yostar account on the website, but when I sign into yostar in azur lane it doesn't bring up my profile. I selected the same game server too

[mint bobcat]

That login method isn't active yet

[grave plaza]

Is there any other way to contact support? I've been trying to retrieve my account. Always getting automated replies even after waiting out a whole week. Same email thread

[wispy mauve]

I see, how can I log into my game account?

[mint bobcat]

Use the buttons on the left of the enterprise screen if you bound them earlier

[mint bobcat]

If you didn't bind those, then you can't log in without waiting for the update or CS

[wispy mauve]

Didn’t bind what? On the yostar website I see my game account there, and I can also bind twitter, etc

[mint bobcat]

Just wait 13 hours and you should be able to use the Yostar account

[wispy mauve]

Oh update is today? Haven’t played in like a year so I guess that’s good timing

[left turtle]

I'm having anxiety every single time this mandatory update comes. Thankfully my account is correctly bound but still

[sharp ridge]

You're not the only one!

[left turtle]

I have my account correctly bound ages ago(i play for about 5 years) but i still get traumatized everytime 😂😂😂

[tranquil lagoon]

Help
why does the app in Ios say new app download
but there's no new app download
and I'm just stuck in "checking for updates"

[sharp ridge]

Normally we have to wait for the in-store update to come!

[livid grove]

what does this mean

i got 99 problems and this error says none

[median sparrow]

Since the update keep getting stuck here

[fathom oak]

Guys, since azur lane needs an yostar account to log in, I only logged in using my apple and twitter account, does this mean I lost my account and data?

Getting scared now

Because I never created a Yostar account to begin with

[fathom oak]

I didn’t create an yostar account and this update says it needs one. How do I keep my data saved if I only used my twitter and apple log in account

[left turtle]

That's the neat point,you don't. You need yostar account for this

[devout plank]

I completely missed the whole Yostar account thing. I only have my UID. What do. The login screen is putting me into another server instead of the one I joined when I initially started playing.

[left turtle]

You have to change server manually

I just updated I'm waiting for maintenance to end so i can,do internal download i do hope it's not over 15GB or else imma cry

[devout plank]

It's a little over 5 GB

[left turtle]

That's....very small amount

I remember it being like 10-15GB sometimes 19 back then

[crude wigeon]

I tried to start and the game dl something like 5gb and when it reached the starting page it called me yoyo-something like it did a log out

I don't like it

[left turtle]

So they compressed the files??

[crude wigeon]

the starting page changed too

[left turtle]

Idk man i keep forgetting mandatory update even exists due to how rare they are

I have bind my account to Google and yostar to be safe yet I'm panicking every time

[fathom oak]

Wtf you mean imma lose all my data?

[left turtle]

Most likely yes if you didn't create a yostar account. Previously for making yostar account you need email n code to bind. But since i created yostar acc before i even entered the game i forgor how it is with new system bc when the new system came into place it shown for me it's already bound so i didn't worry.

I however feel bad about people who gonna lose their accounts due to this new bind method

[fathom oak]

Wait hang on

[crude wigeon]

if I loose everything I cry, I just missed something like 5 or 6 ships from the drop in the levels and started playing around near ending of the hololive event

[fathom oak]

I just created an account with the same email I used for the other link in and got this

Phew I think Im good now

@left turtle

[left turtle]

👍👍

Now you're good

I did the same

Long ago

Azur lane saved my life back then a lot of times so if i loose acc I'd cry ngl. But i won't. Also be sure to take a screenshot of that or in-game ID in case things go wrong

Just to be safe

[jade plume]

Out of curiousity, little enterprise says still under maintinence, but from what i've looked up before coming here, should be done? anyone else able to login or maybe im missing something? any thoughts are appreciated :)

(ps hopefully the time zone difference is just tricky and im getting ahead of myself, looking forward to checking on my port :D )

[crude wigeon]

checked my account

[left turtle]

The maintainance is still ongoing. For me it ends at (supposedly) 5PM

[crude wigeon]

it mean is all alright, right?

[left turtle]

Afaik yes

[jade plume]

much appreciated 👋

[left turtle]

I'm still panicking and on edge cuz this maintenance

[left turtle]

Ye np,i forgor when it ends i had to look up

[jade plume]

my bad searching led me to believe it was over ~30 mins ago, how long till if you dont mind guessing an ETA?

[left turtle]

Approx 26 minutes if they don't mess something up and extended the maintenance

[crude wigeon]

maybe I'm safe, the data I just looked are the same I saved long ago

[jade plume]

awesome thank you very very much, at least the panic brought me here hahaha

[left turtle]

Np, you're not the only one hahahaa I'm still tripping cuz maintenance even tho everything is safe

[crude wigeon]

dunno where you guys are but the usual maintenance time ending is in around 23 minutes

in other words at the end of this hour

[left turtle]

Yeh, correct. For me it's 4:37pm rn

[crude wigeon]

in the EU too?

[lyric lodge]

9am + 8hours

[left turtle]

I'm from Europe ye (technically balkans) also azur lane takes 34.88GB on my phone.... Imma cry app size is 10.38,used data says 24.40GB 🥲

Good thing i have 256 gig memory

But at this point AL needs PC version

[crude wigeon]

I have a tablet for FGO and AL, I have other games there but I stopped play them

[left turtle]

AL is only game on my phone.
11 minutes till end of maintenance

Supposedly

[crude wigeon]

I always wondered one thing, if I change server I loose all my progress?

[left turtle]

If you change server afaik you start from the very beginning but the progress on that server you play gets saved. That's how it was before afaik idk bro I'm super paranoid

[crude wigeon]

My dear pal, you are not alone, the fear I had when I had to change tablet because the one I had decided to say "bye bye bye"

[left turtle]

Then ye know how it is, fear lvl 9999999, I'm on amagi server btw.

[crude wigeon]

lexington

and Amagi is my first oath ship

[left turtle]

My first oath ship was Eugen

[left turtle]

12 minutes left my anxiety is going through the roof

[lyric lodge]

To make you feel better, it shows nowhere is my accoount

[left turtle]

Wat..... TF HAPPENED

They're extending the maintenance

As i suspected

[lyric lodge]

Hope its just maintenance

[left turtle]

Something went wrong

They will extend the maintainance for one more hour

🙂

As always

Maintenance begins when it ends

[crude wigeon]

and as always no gems as compensation for the delayed maintenance ending... they are so difficult to gain when you are a f2p

[lyric lodge]

You get 200 for google store update

[dawn forge]

Did the game just change my server for me? I'm Avrora but now it says Little Enterprise.

[crude wigeon]

they extended the maintenance maybe for that reason, probably as for now the game don't recognize the right server and send you to Little Enterprise or something like that, this is my speculation because for extend the time they need it mean that some kind of problem emerged

[lyric lodge]

For all of us, wait till maint over

[spark galleon]

is anyone having a problem installing the game on mumu player

[lyric lodge]

See if the store has an update

[spark galleon]

it has an update but i'm getting a can't install message

[lyric lodge]

Try a full reboot, al wont start without that update

[crude wigeon]

it say the maintenance ended

@everyone

[half temple]

How to fix this, I can't even update 😭

[sharp ridge]

Quit and restart?

[last crag]

Same. I even restart the phone but Play Store said AL is not available anymore. Guess this mt killed the permission in my 3rd world country

[crude wigeon]

Wut? I just entered the game without problems

[half temple]

Well it works when I try reboot 2x and clear cache and data storage 😀

[lusty shell]

_<
Suddenly can't update it
And for no reason mumu is stuck at 98% loading

[thorn dagger]

and im stuck on checking for updates on bluestacks. on phone it seems it works fine

[quiet zodiac]

I'm stuck on loading game on my phone

[red shard]

Are you using a vpn, does bluestacks have internet?

[sour frigate]

im also stuck on checking for updates on bluestacks i dont have a vpn and the playstore update was comleted without issues

[scarlet shell]

My game just freezes on the Login screen via Bluestacks as soon as I click anywhere with my mouse, on Login, on Recovery, or anywhere on the screen really
Always have to force close it and still doesn't work, did a fresh install as well, same problem

Phone works fine

[fickle isle]

@thorn dagger @scarlet shell Bluestacks is lowkey the worst possible emulator to play this game on, Mumu is much more reccomended

[scarlet shell]

It worked completely fine until right before MT, this update just kinda bricked it

[unique folio]

Why does the game keep loading forever?

I don't think that's supposed to happen

[thorn dagger]

no i dont and of course it has, manual download was needed after all

[thorn dagger]

yeah i uninstalled it and now im fighting it to give me back my disc space

you propably realised its in storage right buh?

[fickle isle]

What

[red shard]

You would have to delete the android virtual disk

[red shard]

On my emulator I had to forward the traffic to my wg tunnel idk about other emulators

[thorn dagger]

nothing, ''buh'' posted and almost instantly deleted question about not getting coin and oil from mail

[fickle isle]

oh

[thorn dagger]

yeah i know, but it says im using it

[red shard]

Can't you force delete it with commands?

[thorn dagger]

no idea how

[steep lynx]

Is there any way to disable this sharing thing that shows up every time I screenshot in the game?

[little charm]

why it doesn't show my account here in little enterprise i already checked yostar account there's no problem

[oblique karma]

mumu worked for me after like ~3 tries of restarting the update process in google play

[red shard]

for me on waydroid it worked in one shot

[junior lake]

I had my account bound to my Twitter and now when I login it's lost all of my progress. I did account recovery and it keeps telling me I have to bind my email with a yostar account but it says my email is already bound to a yostar account

[little charm]

tried to recover but it already bound, check my yostar account

[red shard]

you might have to contact them

[red shard]

did you email them?

[little charm]

no

[red shard]

maybe contact them, mine worked flawlessly

[little charm]

where is the email?

[red shard]

its on their website under customer support i think

[little charm]

how long does it take them to reply hope it works bruh

[red shard]

idk maybe a 2-4 buisiness days

[lyric lodge]

Click the horridly named "results found" button

[brittle breach]

Is anyone having trouble installing the new update? I'm trying to install it right now and it did reach 100%, but it's now at 86% and it's not going up yet

[lyric lodge]

That's just the google playstore for ya...

[brittle breach]

So I just need to wait it out?

[lusty shell]

Reinstall worked

Has anyone experienced the 98% problem in mumu player

[red shard]

are you on emulator or mobile?

[brittle breach]

Mobile

It's still at 86%

[red shard]

did it fully update?

did you reboot?

[brittle breach]

I'm still trying to install the update from Google Playstore. The first round, it reached 100%. Second round is where it's still at 86%

[red shard]

for me it worked first try so idk how help exactly

[red shard]

are you using a vpn?

[brittle breach]

No. I'm not using VPN

[red shard]

try reboot the update should pause

[brittle breach]

Like reboot my phone?

[red shard]

what android version?

[red shard]

yes

unless you already did

[brittle breach]

The android version is 11

[red shard]

thats too old i think

think it needs to be 13 or newer

surprised azur lane even worked

[red shard]

u might have to use an emulator

[brittle breach]

There we go! The app's finally updated. Guess I had to wait it out

[red shard]

does it run?

[red shard]

wait how old is ur phone?

[brittle breach]

Currently? Six years old. I got it during the pandemic

[red shard]

interesting that its running on 11, for me it told me i needed 13

[neat nymph]

Hi, i updated Azur Lane yesterday but game keeps telling me to download latest update, game is unavailable in my google play due to region but i installed it from get apps app that came pre installed with my phone, it's chinese analogue with no region lock. I reinstalled game five times from this app, both it and playstore tell me my update is of 7th may but game won't let me in. For note everything was fine for half a year and playstore was my primary source for updating game despite it being downloaded from getapps. Have anyone encountered similar thing?

[red shard]

You might need a vpn

[rugged flicker]

I have serious issues with my account is there any customer service email or anything I could use guys?

[sharp ridge]

[e-mail]

[rugged flicker]

Thanks bro the update last thurday really made things difficult for me

[opaque tundra]

I'm having issues with Meta Showdown. I lost all my daily attempts and in My Bosses tab the oil gets consumed but the fight doesn't start and I keep getting errors: "Failed to begin stage: 19:Invalid Repeat Operation" and "Invalid Repeat Operation.19"

[unique folio]

I can't retrieve my account

Before the update i made the acc 3 days ago and like i did login with my mail and i did get the verification thingy for it too but for some reason i can't login to it and it says that another account has the mail but I can't log into it

For some reason i can make a google acc but not actually get into my mail acc

[red shard]

That might desync

[red shard]

Did you contact customer support?

[strong ridge]

Do I create a yostar account? What happens to my azur lane account that was bound to x/fb

[red shard]

You might have too

[unique folio]

Yeah well i didn't get it back

Ima js save up for the next event or smth

[lone scarab]

is there a way to turn down the settings of the game for battle? I can't even complete META battles in Op Siren anymore without the game crashing and resetting progress

[hazy garnet]

How do I unbind then change into another yostar account?

My AL and AK were on a diff acc, tryna mix it together

I tryna put it on this

[red shard]

Not really no, only in the 3d dorm you can

[red shard]

Rip get a screen of account ID so they can recover if anything happens

[unique folio]

Honestly I don't even know what i named it

[red shard]

But u have the email? Or not?

[unique folio]

Yea i do have email

Dawg the only but im sad about is that i had 2/3 main even characters

I had kuzan left

Ot wtv she's called

*kazan

[red shard]

Unforch

[red shard]

It was a new account?

[unique folio]

Yeeeep

[red shard]

That's not that bad you'll come back

[river edge]

am i allowed to use mitmproxy to capture al's network traffic? i want to track my progress in some nice companion app thing, but all al helpers available online require entering my ships' details by hand, which is a bit tedious when i have like 449 ships and the game has over 800 overall. i'd like to somehow automate it, and of the two ways i can think of doing it, the following is by far the less janky one, but i'm afraid that it might count as botting and get me banned

1. i play al on my pc in an emulator. let's say it's mumuplayer
2. mitmproxy runs on my pc outside of mumuplayer
3. mitmproxy captures mumuplayer's (and thus al's) network traffic. i'd make it only send them to my companion app, not delay or replay or modify them or anything
4. companion receives traffic from mitmproxy and records the state of things from there (e.g. what ships i have as i scroll down the dock and the game loads my ships? i guess? i'd need to get up to step 3 to even begin to figure out the exact technical details)

[red shard]

ive had issues with vpns not connecting but ive tried a proxy

and i had to forward my emulators traffic to my tunnel

[jaunty nacelle]

🤔 hey guys, since the last update my game refuse to finish looking for new update on bluestacks, while it work fine on my android. But i need my phone free at any time for work, so i'm using the game also on computer. Any idea on how to unstuck it on bluestack on computer?
Thank for any clue.

[next merlin]

Just dont use bluestack

Get LDPlayer or Mumu

[red shard]

just use waydroid

its amd only tho

[jaunty nacelle]

it work

[red shard]

Trust bluestacks is the worst emulator rn

Use LDPlayer mumu or waydroid

[jaunty nacelle]

i mean i took my chance on LDPlayer and it work fine

thank guys

[harsh basin]

I can still top up via old AL Yostar top up center even though new one is set up?

The new one makes payment difficult, because it didn't yet support local payment

[naive prism]

such is written in server-news. should still work

[autumn oxide]

Y'all I can't access my account

Nvm i got it

[autumn harness]

i have problems with mumu for some reason it crashes after logging in after the new update

[naive prism]

atleast for me. mumu is running fine.

[autumn harness]

Weird for some reason it suddenly doesn't want to launch anymore

I didn't do anything with it

[red shard]

its fine for me too

tho it does crash more

[tranquil lagoon]

400200: Binding failed. This account has been bound to another Yostar account.

https://payment.yo-star.com/index

how do I access this?

I can't seem to access it and when I try to access it with the email account that's already binded it won't let me log in

any advice?

[tawdry vale]

Island Planner flat out doesn't work for me. The entire app crashes at the loading screen. Unfortunately I'm guessing it's the age of my devices (an iPhone XR and an iPad from 4 years ago IIRC), but just to be sure, there's no known bugs with Island Planner regarding this, right?

[wintry jackal]

How do I update my Yostar account password? I could not find an option after logging in. Settings has only a Delete account option.

[lyric lodge]

There is no YoStar account password

[wintry jackal]

Oh it just uses the codes that get sent to the registered email?

Ok, thanks!

[livid grove]

If you change the server you log in to, do you keep your ships?

[naive prism]

the ships remain in the server where you unlocked them

[livid grove]

I see thanks Rino!

I’m guessing there’s no way to send in a request to transfer?

[naive prism]

you can try to write the support. i know about no such case

this can be done ingame

[livid grove]

Thanks Rino

[radiant jewel]

Can a game crash in JP report in this place?

[river edge]

<@&460646206851252224> what is a scammer doing here of all places nya

oh already kicked

thanks

[magic helm]

How I cam recover My old account?

[zenith junco]

it clearly says its already been bounded to your yostar account

Just login with your Email that you used to sign up for your yostar account

[magic helm]

oh ok wait

[magic helm]

u mean email of yostar?

[solemn pier]

okay so I haven't logged into AL in quite some time, and I have the same screenshot as the guy above, but when I try to log in with said email it pushes me to make a new account

oh okay nevermind we good now

[fossil jetty]

Hi guys, the top up center and the customer service page been showing these same message for me on multiple devices, is there something wrong with the server/website right now or is it just on my end?

the game server drop down selection bar doesnt work as well

[sick imp]

Still working normally for me
|| don't mind the deleted message ||

[fossil jetty]

https://klipy.com/gifs/miau-hd-adobe-after-effects-glass-breaking-preset

kk, must be my internet then, thx

[zenith junco]

Uhh... No? Just your regular email. Whatever that lu***[e-mail] on your screen there

[gloomy violet]

Can someone help me

[fickle isle]

Describe your issue first

[tranquil void]

I made a purchase and dont get the item, where to report it ?

[idle bear]

Hey i want to ask something

My azur lane account got hacked on the November last year, i manage to got it back by help of in game cs, but few days ago, its happen again. It shows that my azur lane account already binded to an email that isn't mine. I already email yostar cs but, its very slow, and (are they bot? ) because they keep asking my data like my uid etc, after i email them- i was waiting for hours or a day but no answer. Then i ask them again, they back asking me about uid etc. Presently i already sends them my uid (including screenshot of purchase receipt) 4 or 5 times. Please help, i already plays that account since 2023

[lyric lodge]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lyric lodge]

The UID mail is an auto-response, did you send them 5 mails? Give them some time...

[tranquil void]

Already send cs chat in game, no response yet

[idle bear]

I see so its an auto response. But i didn't send 5 mails. Ive just see the timeline in my email, i send 5 uid mails after being asked by al cs email in this 5 days

I guess i need be more patience. But do my account will back?

[worn spade]

Is that email where do I ask for help for account recovery/switch binding?

[idle bear]

Probably

Its [e-mail]

[worn spade]

Ic Ig I'll try again

[cunning ruin]

Help cant log in old acc

[fickle isle]

Did you make sure you selected the correct server?
Or did you bind it to Yostar login before the forced update a few weeks ago?

[cunning ruin]

Ye picked a right server

It was facebook

The log in is different now

[fickle isle]

Did you bind the acc to Yostar or was it only binded to Facebook?

if it was the latter, unfortunately it is very likely your account is completely cooked

You can try to contact customer support at [e-mail] to see if they can recover it, but I wouldn't count on it

[potent crater]

Unrelated to recovering an account.. but is it common for customer support to not reply to emails?.. like I never got a reply to the one I sent almost 2 months ago

[idle bear]

Thats the reason i keep asking ans each time, they keep asking my me uid etc, but after i sends them my uid, there's no reply

[woeful steppe]

The ui of the menus feel unresponsive, i want to see what is in the shop, but i have to tap the shop button several time before i could enter, and it took several taps as well to exit. Might be a ping problem, im on Little Enterprise sever

[sharp ridge]

Check your spam!

[sick imp]

That might be a problem on your part

[potent crater]

I dont think I ever got a reply, and nothing is in my spam in the last 30 days either

[gloomy violet]

Sorry for the long response i was without battery and i couldnt find a charger

But the thing is like i tried to log in my account but my e-mail that i used for that account stayed on my old phone só i couldnt log in

[lyric lodge]

Do you not have access to that e-mail?

[gloomy violet]

No

@lyric lodge

[lyric lodge]

Then all you can do is contact support

/techsupport @gloomy violet

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[worn spade]

Same unfortunately

[red shard]

its most likely ping that causes it

[buoyant herald]

I tried open Azur Lane after some time but once I choose correct server and my email it made a new account. Was my account deleted or something?

My account was made around in 2018 year and I played like until 2020-2021 for sure then I sometimes came back to it from time to time to check on it but now it doesnt let me

[worn spade]

Uid never changed right?

my only hope to preserve the scc to survive
Nvm solved. I did linked it to a yostar acc but some reason it acted as if I didn't have an acc.

[buoyant herald]

Yesss but problem is I cant remember the UID

[faint whale]

Help what do i do

[idle bear]

I have similar issue, and i already email yostar cs about the issue and i also gives several screenshot as proves of my account but almost two days no reply

[lethal sorrel]

Does anyone know how to get the Azur Lane icon back here? I seem to recall that before that last major update (the one you had to install manually), I could just click on the game here and it would open. But now I have to go via that other panel and launch the selected process (it had a name, but I’ve forgotten it). Then NoxPlayer launches directly and the game is there. It’s just that, as I said, it used to be quicker somehow, but I can’t remember exactly how it worked. I think it was as I described at the start.

[minor flame]

It creates an icon on your desktop if you ask to create a shortcut while you're in game? (right rail of the emulator)

But after tbh I hope you're not getting frequent BSoDs with NoxPlayer because apparently their driver causes many issues for many users (even I, I had to switch to MuMu...)

[red shard]

since its android you might be able to give it a custom icon

[ionic pilot]

I haven't bought the lucky bag yet but in the top up center says I already purchased it

[lyric lodge]

It said it's sold out, not that you bought it?

[hazy garnet]

I'm stuck at log in screen

can't log in

it told me, please don't repeatedly trying to enter the server

[quasi dawn]

I want to recover my AL account.

I’ve already sent a recovery request along with my account details.

Do I need to reply to the email asking for my detail acc?

[thin ember]

Why wishing well in light doesn't have Maury, Wichta, Leipzig and Doretshire? I already unlock them in collection but retired from a long time.

[sick imp]

Ship with unlock condition (I.e. ships from Collection + Akashi) can not be selected

[thin ember]

Can I pull for them in light pool?

[sick imp]

Yes

This question should be in#gameplay-help tbh

[lyric lodge]

https://cdn.discordapp.com/attachments/468804420801527810/1506706173825388715/Azur_Lane_2026-05-20-19-09-29.jpg?ex=6a0fe5b9&is=6a0e9439&hm=c218fc235cb4cb65975737bae564ebcf447d771d3a4ee33ee123bbdb759fc0a5

(exception: Ayanami)

[thin ember]

Well I rolled in the light pool and finally got maury

Thanks

[high hazel]

Every time I try to use the Yostar top up through AL why does it show this?

[tired grove]

I get the same message, been like that for weeks.

I came here specifically to ask about it as well.

[high hazel]

Does your Yostar acc for AL say failed to retrieve game data or something?

[strong ridge]

how do i join into my account on the emulator? i cant seem to log in at all, on mobile works fine

[tired grove]

I don't think so? It shows an ID of sorts and the server field is empty.

All I know is this entire yostar account garbage has been the crappiest end-user experience I've ever had for an account system.

[high hazel]

Oh same for me, do you play on iPhone?

So far everyone on androids doesn’t have this issue

[tired grove]

Nope, android.

[wild vapor]

My game keeps getting stuck when trying to fight the boss in D3

The Characters stop moving (even if you turn off manual mod) but all the animations + skills keep triggering (nothing happens)
I left the battle like that for a bit and everything just got extremely laggy to the point that all animations stopped

I always need to restart the app and re-launch the fight but the sortie after that has the same issue again
The only thing that matched up with all other incidents is that the timer was at 00:14

I only have this issue on the boss fight on D3

[lyric lodge]

Bluestacks?

[wild vapor]

idk if you meant me but I'm playing on phone

This is basically what happens

[lyric lodge]

On a phone,that's odd... can you post the /logmode

[wild vapor]

I keep trying to enable it but the game is lagging way too much

I figured out that the bug gets triggered once the timer reaches 00:14

[brisk star]

I bought two gem packs and they charged me double for it I’m confused I got the $10 and $20 pack but was charged $64

[modest lotus]

I'm playing on iphone 13 and everytime I auto in meta boss fights, my phone crashes some time later during the fight and I can never complete it. I would appreciate any help on this matter thank youu

[fathom sedge]

Any tech support active?

Anyways does anyone know how to save l2d states in between secretaries, like if I put a mask on unzen and go off the Home Screen when I come back the l2d is back to normal is there anyway to save the l2d state?

[lyric lodge]

Is the save l2d state on in options?

[fathom sedge]

Couldn’t find it I’ll check again and lyk Mabye I’m jus blind

[fathom sedge]

Figured it out it was called fixed l2d

[mint bobcat]

As a workaround, you can win before 0:14

[wild vapor]

That's what I went for I was leveling up some ships so they were too weak for the stage
Gave them equipment and dodged the bug since

[cunning ruin]

Facebook

[fickle isle]

Only to Facebook? Oof that's rough

[cunning ruin]

Ye why?

Is facebook not working?

[fickle isle]

Well with the recent account update, they've basically removed any binding option except for Yostar account

So if you didn't do that before the change went Into effect, your progress is likely completely gone

[cunning ruin]

Aw man I didnt know about this cz I was on other games

I left cz I was waoting for yamato and saw the collab coming soon and sadly I cant log in

[real wraith]

any idea when do is gonna be back ?

like why there is even a limited stock for this ?

[lyric lodge]

/techsupport Try support they can help you get it back

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[ionic pilot]

It seems like it was some kind of bug because a few minutes later I was able to buy it from the top up center? I don't know, it was weird. Maybe because i was trying to buy it from the google store because i wanted to check the price difference

[torpid thistle]

Hey, I'm trying to recover my account. It is bound on facebook and I see it when using recovery (lvl 88, washington). When I recover it and link it to a yostar account, I still can't access my account on Washington, it just launches the tutorial when I log in

[gusty abyss]

How can I change the language in the game?

[strong ridge]

You will be needing the account id and then email yostar for a recovery

[fickle isle]

Pretty sure you cant

[red shard]

I think it's based on your phones locale

[red edge]

How did you get the Eagle Union logo with your name on it?

[fickle isle]

id:customize

[red edge]

Thánks

Thanks

Thanks again

[neat relic]

My account gone

[lyric lodge]

Probably not. Give us more info or contact support

[neat relic]

yes i contacted the cs in-game, I'm now waiting for them to reply back

I hope all my information i gave is enough to recover it back

[fickle isle]

email them at [e-mail] instead

[gusty abyss]

Dam

I don't know what I'm doing in the game still

[woeful steppe]

My dailies missions only have three events task like this, i haven't log in once until just now so i haven't even done anything.

I'm at chapter 2 right now, 2-3 to be exact. Do i need to play more to unlock more tasks?

[lyric lodge]

You need to finish the main missions you got

[woeful steppe]

Ah, thanks

[empty shale]

my acc isnt getting the code since i logged in w FB

nvm i fixed it

[slow lantern]

I’m using mumu player with Android 12. It kept getting stuck at “update complete, loading game”, then it just exited the game. Am I using the wrong android version or what?

[red shard]

are you using a vpn?

[calm pewter]

guys how to recover my acc?

[lyric lodge]

/techsupport @calm pewter

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[calm pewter]

nvm i alr got back my acc

[slow lantern]

nvm I got it, increased the device ram to 2gb

[vocal wasp]

Hi um,

I'm trying to recover my account which is I use my Facebook to login but it won't let me.

How do I recover it

[fickle isle]

Email [e-mail] and see if they can do anything about it
If they cant, then you're probably cooked if you didnt bind your game account to your Yostar account

[vocal wasp]

Ok ok, thanks

[crimson cairn]

i cant play azur lane on an emulator for some reason
tried both using bluestacks and gameloop and still the same outcome
update after 3hrs: i decided to use MuMu and it worked

[hexed sinew]

Tried installing AL using MuMu, but I keep running into “Hash file check failed.” I’ve reinstalled multiple times with no progress, both the game and the emulator

[lucid rain]

whats the best emulator i can get to play the game on my pc?

[lyric lodge]

MuMu

[lucid rain]

is it safe?

[lucid rain]

What vpn yall use

[red shard]

Waydroid, but you need libhoudini

[red shard]

Air vpn

[lucid rain]

this?

[red shard]

is that android?

[lucid rain]

ye

[red shard]

get the apk, its more anonymous

and you can pay with monero and dont need an email

[red shard]

also air vpn can be used on multiple devices

it has windows, linux, mac and router clients and can be used without the client in network manager

[hard orchid]

What can I do if I thought i had bound my account to a YS account last year, but after a clean install it keeps asking me to register my account?

[lyric lodge]

Did you check with the website if you HAVE an account?

[hard orchid]

Yes, given it keeps erroring when it asked me to bind the email saying it already had an account

[lyric lodge]

So, why can't you login there

[lucid rain]

Im trying to download the game data but the download speed is so slow.. aint even my connection

[hard orchid]

Great question, because it does but when I try to link my google account to it it says that account is already connected to a different YS account, and I have no idea how to get to that one as it's likely the one I need.

[clever coyote]

Hey, quick question friends. My yostar account bound to azur lane is tied to an email i no longer have access to.

It used to be bound to twitter, but that's no longer an option! I have access to the account still, but if i have to relog in, it'll definitely go up in the wind, is there any way in which it can be recovered?

[lyric lodge]

You have to click "send" and then insert the code sent to your email

[lyric lodge]

/techsupport Only they can help you

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[vast pike]

Whats this about a migration? Its been a few months since i last logged on.

[hearty ingot]

Anyone else have Azur Lane suddenly get extremely laggy after a little while running? It usually happens if I switch apps and switch back. Or if I open academy.
Pixel 7 pro android.

[lyric lodge]

Probably account change. No migration in sight.

[harsh inlet]

Is this a feature i missed out or is it a bug

I tried restarting my game and it's still yhe same

[kind river]

You can only obtain so much a month

Retrofit items are limited to 1 per player

So if you have the item or the retrofit character already you can't get another

[lyric lodge]

/corewarning

[low wyvern]

https://media.discordapp.net/attachments/460648604974055424/1452325103240216596/image.png

[harsh inlet]

Danke mein fraulein

[harsh inlet]

Damm, didn't know that was a thing thx

[polar rose]

Hello everyone, and welcome to #tech-support ! This channel is exclusively for technical support questions about the game, rather than for more gameplay oriented questions which should go in #gameplay-help .

The types of questions appropriate for this channel include

• How do I get this game running on an emulator?
• Where can I download the game if it's not in my app store?
• I think I've encountered a bug, but I'm not sure (and I've already looked in #known-bugs )
• I did not receive item(s) I was supposed to receive/have purchase related issues

The following types of questions are not appropriate for this channel and belong in #gameplay-help or #460643534685470730 .

• What are the best ships in the game/who should i put on my fleet?
• Where can I get good equipment/ships?
• I have a suggestion on how to improve the game or a question about future events/other game development question (this should go in #game-feedback )
• Why is 3-4 such a pain in the neck?

We also have a new Yostar staff member on the server: @lilac garnet ! If you are experiencing an issue that would require you to contact customer support, they would be happy to assist you in this channel or via DMs. However, please keep in mind that they are a human being also and need to do things like sleep and live their life. They are generally around during normal business hours in their time zone, so please be patient in waiting for a response, especially if you message/tag them during the weekend.

Don't forget, you can also contact customer support by emailing [e-mail] with your account information and issue. Use ?techsupporten to have LinBot remind you of how to contact them also.

Finally, please remember that for this channel to be useful, it will need to remain on topic for its purpose. While we understand that discussion may diverge for a bit, if we see that the conversation is edging into non-tech support related discussion/questions we will ask people to move channels or possibly temporarily server mute or even prohibit them from sending messages in this channel indefinitely. So please keep the channel discussion topical. Thanks!

[proud arch]

hi

[thick wharf]

Huh, isn't this basically #bug-reports

[rocky belfry]

Someone hasnt read the message up there..

[thick wharf]

shhh

[merry elk]

Why is 3-4 such an pain in the neck

[thick wharf]

Yeah there doesn't seem to be a comparison of how this channel is going to be used opposed to #bug-reports, what did I miss in the message

People use that channel for asking questions as well

[granite lion]

And they shouldn't

That's the difference

[thick wharf]

Ah, so just redirecting that kind of stuff here.

Makes sense

[round tapir]

this channel is also for other stuff as mentioned above

such as emulator setup

[still oriole]

is this the new #gameplay-help

[granite lion]

technical help

not gameplay

[tall spoke]

OK GUYS STOP DO NOT SPAM THIS CHANNEL ANYMORE IF YOU DONT WANNA GET MUTED

#gameplay-help <<< if you want ingame helps... THIS IS TECHNICAL HELP

[granite lion]

that is not spam, but clarification what this channel is for and it's role

[polar rose]

Some of the discussion in bug support is trying to determine if something is indeed a bug. Those conversations should happen here now, and if it's determined that something is indeed a bug it should be taken to bug reports

that is one of the differences.

[dapper valley]

If your question isn't a technical question or concern, and isn't something that has to be answered by an employee of the team, it doesn't belong here.

[mighty flint]

Ah yes, i kinda wanted to know how to run this on my windows 10 pc

[granite lion]

use emulator

like Nox

[mighty flint]

oh ok

[lean marten]

Trying to purchase gems and i get this

How do i fix?

[final anchor]

I have a big question <@&460641442914631680> <@&484189736362049537>
When does Open Beta end?

[granite lion]

don't ping admins for this

They don't know probably anyway

[polar rose]

nani admin override is taggable

why

At any rate, no date

[sinful yoke]

bwaha

[polar rose]

not that I know of at least

[zealous vector]

I played the game on ipad, just install on iphone and whenever i try to log in on iphone through facebook, it keeps showing white screen then error 100812. Anyone know how to fix this ?

[polar rose]

it's done when it's done

[final anchor]

Rather, KR kind of had same question I did have

They just kind of assumed OBT ended some time

I'm guessing same in EN as well?

it probably ended*?

[polar rose]

@zealous vector The facebook thing is a common #known-bugs

not sure if anyone has a workaround

[final anchor]

@zealous vector are you logged into Facebook using the app or using the iOS?

[zealous vector]

the app

[final anchor]

what iOS are you in?

[zealous vector]

currently still using ios 10, i dont wanna upgrade to 11 since it will slow the phone down

is it a iOS related bug ?

[final anchor]

Does your device allow you to make newly login via iOS=>Facebook app successfully?

Facebook app itself can be very buggy

It could be fixed simply by reinstalling your Facebook

or it might be Facebook authentication issue

EIther way it's a known Facebook issue

[zealous vector]

I mean I open the game, choose facebook log in, the game open an in-game window for me to input my log in info.

[lilac garnet]

@lean marten Could you provide us more details about your issue? Your device, your OS version, your region, your internet environment (WiFi/mobile data)?

[zealous vector]

It's strange that it work Ok on my iPad.

I will try with twitter, thank you

[final anchor]

yeah try it with Twitter

It'll let you keep both authentication fortunately

Twitter is hell to use on programmer's end but at least it works

Facebook neither works at times and is also pain to debug

I coded backends in both before I know it well

[zealous vector]

Currently there is only two way to back up your save ? either by fb or twitter ?

[final anchor]

En doesn't allow coded backup yet?

@polar rose

[polar rose]

Not yet

[zealous vector]

Ok thank you for the insight

[final anchor]

I'd stick with twitter anyways

[polar rose]

I don't know if code binding is planned or not, but I know that google account bind will eventually be supported

[final anchor]

or Google, yeah

[round tapir]

do i bring up possible minor localization errors here or somewhere else, i'm not sure whether they're important enough to fall into the "bug" category

[polar rose]

you can bring them up as bug reports, but please, please for the love of god read the imgur albums in #known-bugs

if another person reports Karl missing her limit break text I will shoot them

[final anchor]

I mean, considering there's the whole AppleID login most companies do support for iOS I don't know why EN didn't go that route

I guess they wanted cross-platform support?

[round tapir]

i will, just wanted to double check to make sure

[hollow cipher]

The top comment on South Dakota got removed, any ideia why?

[final anchor]

KR version uses GameCenter AppleID

[polar rose]

Someone mentioned that, but I have no idea why Otto. You'd have to ask @molten magnet or @lethal burrow (or maybe they have no idea either but they're the only two people I can think of who would know why a comment on a ship got removed)

[final anchor]

That could be server cacheing. could be a lot of thing

would be more internal issue indeed tho

[polar rose]

Anyway, I'm heading off for the night. Please try not to tag me here. I regularly check the feedback channels but I am not going to backread this channel. I trust that you all can handle things yourselves and escalate it to bug reports if necessary.

[lean marten]

@lilac garnet I tried purchasing gems a couple days ago and it seemed like the purchase worked but then it said pending payment and i did not recieve any gems. its been a couple days now and there hasnt been a charge or anything on my card, and and now everytime i try to purchase gems it says item not available and gives me error 1109. I am on a ZenFone 2 (ZE551ML), Android 5.0, USA, and using wifi

[hollow cipher]

How can I ask them? Tagging them when online?

[final anchor]

yes, like, right now

they're online right now.

[polar rose]

Well they are online now, which is why I tagged them. So perhaps they will respond here, though I'm sure they have other things to do as well. To be honest, I wouldn't let it eat you up at night though

[granite lion]

and were tagged

[final anchor]

@lean marten you're going to be asked for Transaction ID number for your purchase from Google Play. Prepare that for admin please

don't share that here

[hollow cipher]

Thanks, let’s see of I’m lucky

[lean marten]

where do i get that

[final anchor]

you should have been emailed

Or it will be in your transaction history on Play Store

[lilac garnet]

he said there hasnt been a charge or anything on his card, so maybe there is no order ID

[final anchor]

If there's no order ID, then order never went through, that will explain everything

[lean marten]

yeah, nothing is on my order history on google play

[final anchor]

Then your order didn't go through

sorry mate

[lilac garnet]

Have you already bound your account with Facebook/Twitter in the game（Settings-ACCOUNT)@lean marten

[lean marten]

yes, i have it bound with facebook

[molten magnet]

@final anchor @hollow cipher Both your questions do not belong here. It should go to #game-feedback. Please don't off-topic here.

[final anchor]

Interesting. I'll keep that in mind.

[lilac garnet]

@lean marten you can try to follow the step:1.uninstall the old app(make sure you have bind your Account with FB/TW, setting-Account)
2.restart your phone
3.download the lastest app in google play

[lean marten]

i have restarted phone earlier and nothing happened, will try reinstalling

[hollow cipher]

I thought it was a bug, sorry

[round tapir]

okay, looked through the known issues albums and didn't see anything about a thing that got brought up in #gameplay-help (but i may just be blind af) so

should this say just “enterprise” rather than “enterprise class” because enty is yorktown-class and the wiki says it only triggers for enty

[granite lion]

Navi meant that it should go to #bug-reports

[final anchor]

yeah that belongs in #bug-reports

[round tapir]

tfw reading too closely to the text

i'll just slide it over then

[lean marten]

@lilac garnet reinstalling worked, thank you

[lilac garnet]

@lean marten That's OK

[mellow kraken]

What's the minimum system requirements for the game, I'm experiencing a lot of random crashes, so. I wanna. Know

[ember star]

OwO

[rocky belfry]

Are you mobile or emulator @mellow kraken

[mellow kraken]

@rocky belfry mobile device: Motorola Moto G5S Android 7.1.1

[rocky belfry]

As I don't know the minimum system requirements of the game itself except requiring the android to be atleast 4.3 and above but you should definitely be able to run it with out problem.

[mellow kraken]

I keep getting random crashes, that reset the app, sometimes I can do 3 enemy nodes before it happens, other time I can't even reach login screen, most of the time it's while transitioning between screens

Log mode doesn't work, cuz it just stops and resets, so nothing abnormal shows up

[carmine hedge]

Hi I bought something but never received the gems, could you please help me? @lilac garnet

[lilac garnet]

The game has some known issues with Motorola and Redmi devices

[mellow kraken]

[lilac garnet]

@carmine hedge Could you please send us your server name,character name,UID (it can be found in your profile menu), and the purchase ID

[carmine hedge]

Sure, should I PM you?

[lilac garnet]

yes

[boreal sage]

game has a problem

I can't get past the loading screen

the past 5 minutes

[boreal sage]

Bruhhhhhhhh

I thought this was game suport

[lilac garnet]

@boreal sage and now?

[boreal sage]

now what?

nothing

[lilac garnet]

Could you provide us more details about your issue? Your device, your OS version, your region, your internet environment (WiFi/mobile data)?

[austere bison]

this furniture seems to be missing for me even tho i collected it already

avrora server

[sinful yoke]

?techsupport

[astral rampart]

Use ?techsupportjp to see how to contact JP's tech support. Use ?techsupporten to see how to contact Azur Lane EN's tech support.

[lilac garnet]

@austere bison we have sent it to you please check

[sinful yoke]

gasp

so fast and nice

[austere bison]

gotta go fast

ty

[umbral igloo]

Hi, is there a way that I can help my friend recover his account that he didn’t link

Or is he out of luck

[cyan lynx]

Probably gonna have to contact support for that

[umbral igloo]

He tried but I think they couldn’t recover it

So I guess not

Quite tragic

[cyan lynx]

Yeah they usually ask for as much info as possible like the account number name and ships

[umbral igloo]

Hmm

I guess he didn’t provide enough info, only the basic ones

[cyan lynx]

At least it happened before any major events :)

He can still make a comeback!!

[umbral igloo]

Perhaps

I’ll ask him to try again

[lilac garnet]

@umbral igloo Has he already bound account with Facebook/Twitter in the game（Settings-ACCOUNT) not the login interface?

[umbral igloo]

Unfortunately he hasn’t bound his account

[lilac garnet]

@plush cave it's a gear not furniture

[umbral igloo]

His phone got waterlogged so he couldn’t recover his account in time rip

[lilac garnet]

@umbral igloo we cannot recover it

[umbral igloo]

Ah that’s a shame

Thanks though

[lilac garnet]

@plush cave so do you want it?

@plush cave please check

[obsidian hawk]

@lilac garnet i got a message that i was logged in from another device (when i was in game), could it be a bug? my internet connection was weak.

[lilac garnet]

@obsidian hawk are you use a emulator?

[slate kelp]

@lilac garnet i am missing Lexington gunshot and forgotten memory

uid : 67109969

[obsidian hawk]

yes, although i was logged on only on phone at that time

[lilac garnet]

@obsidian hawk your UID?

[lilac garnet]

@slate kelp Lexington gunshot is?

[obsidian hawk]

@lilac garnet 67146877

[slate kelp]

And also this poster cant be found in walldecor even though i have completed the beaver badge

Total 3 items missing

[gray otter]

@lilac garnet I'm also missing Lexington's Gunshot and Forgotten Memory, my UID is: 67117515

Sent an email to support about it the saturday before last

[lilac garnet]

@slate kelp you UID

[slate kelp]

67109969

[lilac garnet]

@gray otter the screenshot?

[gray otter]

https://i.imgur.com/K3g3A2j.png https://i.imgur.com/99IYFvJ.png https://i.imgur.com/IwX7JHj.png Will these do?

[lilac garnet]

@gray otter OK

[gray otter]

Thank you!

[slate kelp]

This is real quick! Thank you !!

Mvp CS

[ancient dove]

hello, seems like i'm missing the "beavers forever" portrait even after collecting it

do i need to send screenshot of what i currently own in my dorm aswell ?

[lilac garnet]

@ancient dove yes

[lilac garnet]

@obsidian hawk are you login with FB?

[obsidian hawk]

@lilac garnet twitter

[lilac garnet]

@obsidian hawk our devs are digging into it ,please wait

[obsidian hawk]

thanks

[lilac garnet]

@obsidian hawk do you have Lenovo tablet?

[obsidian hawk]

yes @lilac garnet

[lilac garnet]

do you have Redmi?

[obsidian hawk]

lenovo tablet, xiaomi phonr and on nox it should be samsung iirc, cant check, at school

yes

@lilac garnet

[lilac garnet]

only the three @obsidian hawk it's by yourself

[obsidian hawk]

ok, thanks

must have been a bug then

was taking a dump and my wifi is weak on toilet so that's probably why i got that bug

[lilac garnet]

[proud arch]

im missing furniture too, please help intern-sama

UID:67109663

[lilac garnet]

@proud arch which are you missing?

[proud arch]

Lexington's Gunshot

[lilac garnet]

@ancient dove @proud arch fixed

[proud arch]

[ancient dove]

thanks

[slate kelp]

its been 2 days mobile data, vpn and wifi giving me this on my zenfone 5 (2018) android

vpn works fine in my iphone,
and im in indonesia, any idea?

[lilac garnet]

The game is currently having some connection issues with Indonesia

[granite lion]

https://discordapp.com/channels/456397991847395339/474210478311211029/482944237500104711

[slate kelp]

ah i see, thanks @lilac garnet , this country sux

[maiden spoke]

i actually didn’t realize i’m missing Lexington’s gun also

@lilac garnet alittle help plz?

UID is in my name 67115532

[lilac garnet]

@maiden spoke your screenshot?

[maiden spoke]

no lexington gun in collection tab

@lilac garnet pardon the ping, didn’t know if i had to ping you again or not ><

[lilac garnet]

@maiden spoke please check

[maiden spoke]

all set, much appreciated ^^

[scenic aurora]

is there a way to reduce the battery consumption on this game?

it pretty much needs to be plugged in all the time to try and keep up with the battery drain

[granite lion]

It was suggested to have some battery-saving mode, yes

[azure iris]

Thats your battery dying imo i can run this for 7-8 hrs straight before running out

[agile crow]

How to solve the "Shop purchase failed.:1109" ????

[drowsy turtle]

Help

[agile crow]

that is what i get too

[molten temple]

hello someone has a problem with the 3-4 I'm in the boss and when I enter it restarts and I boot the game at the beginning of the server help

[granite lion]

is it only boss or any fight?

and is it only 3-4 or any node?

[cinder brook]

I am in indonesia

Connection lost

Any fix ?

[granite lion]

I'd guess your game crashes because some files are corrupted and you'd need to reinstall it

(don't forget to bind account if you will)

@cinder brook Only VPN

[misty crow]

Yep

Indonesia has been having connection issues for al

[granite lion]

I don't think other methods work

[misty crow]

so vpn

[granite lion]

It's your ISP blocking game's IP

[pliant bridge]

Im also missing Lexington’s gun and Peals anchor, I just realized that