if you start one of your fights and a person kills it and you start your next right away, anyone still fighting in the 1st will carry the damage over to the 2nd fight. their fleets wont appear in that situation. not sure if its a bug or not, but its been like this since meta showdown was introduced.
#tech-support
cosmic dock
knotty tinsel
if you start one of your fights and a person kills it and you start your next ri...
that explains a lot, 
thanks, didn't know that before
lyric lodge
Login to your bind to the left of screen, you're logged out
spring tapir
Login to your bind to the left of screen, you're logged out
thanks it fixed it didn't notice it signed me out
maiden spear
I don't receive the oil from the Mail Compensation.
The 3k oil from the maintenance compensation and the 4k oil from the New Eagle Union disappears
fickle isle
I don't receive the oil from the Mail Compensation.
maiden spear
marble bison
I sent a message in the help system from within the game, but I thought it might be best to post here, too. The latest update for the game went catastrophically wrong on my phone, and the game wouldn't get past the "Update Complete. Logging In" screen no matter how long I waited. I tried to fix it by uninstalling the game and reinstalling it, but it wouldn't let me log in with my Gmail account, claiming the Gmail address was bound to another Yostar account. It seems my Yostar account wasn't fully set up way back when I bound my game account to it, but I just corrected that. My Azur Lane account shows on it, but I can't access it/log in to it from the game on my phone.
fickle isle
I sent a message in the help system from within the game, but I thought it might...
you will likely have to email customer support @ al.cs@yo-star.com
rare crow
gng what's the fix for this, bar is 0 but it shows 50%, freezes until I reset it
LDPlayer 9 btw
lyric lodge
Post the /logmode
magic sedge
I'm trying to log in with yostar account but i keep geting this mesage even if i instal the game on a new device on witch i never had the game before
lyric lodge
Ignore yellow page, login on login screen
magic sedge
I managed to log in but there is no acount on any server
If I enter on sandy the game starts from the begining
The acount used to be bound to twitter but i switch to a yostar account when it was introduced
lyric lodge
Sure you're on sandy, new accounts get logged in on Little Enterprise by default, you have tomanually switch to Sandy?
neat turret
am i cooked if i never made yostar acc and now have a new phone...
lyric lodge
Did you bound iy with others, do you stil have access to the old phone. If neither you have to go through support
/techsupport
low wyvernBOT
magic sedge
The account os six or seven years old, i just cannot recover it trough yostar log in
I even checked the emails and i have the one from when i first binded the acount
So i'm using the corect email
lyric lodge
Send a mail to above support then, they can find it
magic sedge
I sent an email a mounth ago
dense turret
hi apologies if wrong place. there still a cs email? got an old style yostar account (no id) that i need cs to unlink to change email. no fb or twt account.
wrote to al.cs@yo-star.com over a week ago but havent got any reply, is that wrong email?
the email also never gave me any automated reply
neat turret
wrote to al.cs@yo-star.com over a week ago but havent got any reply, is that wro...
the e-mail is correct
i did get auto response asking for details when i sent an e-mail
almsot immediately
but it went into spam so check ur folders
but other than the auto message i havent heard back so idk...
digital nexus
Guys, I'm the only one whose Azur Lane isn't working.
I'm playing through an emulator, and another game is running on the same emulator.
fickle isle
I'm playing through an emulator, and another game is running on the same emulato...
Which emulator is it?
lyric dew
Hey guys does anyone have any experience with having payment errors?
To explain a bit a came from SEA but moved to Japan (I play the global Azur Lane version) i cant use my previous payment method and the one available to me right now (i dont have a credit card only the Google Play points one). I Tried using a VPN to access the previous payment method but it doesnt work. maybe you guys experienced this problem?
The Visa one is my previous payment method. Bros i need the Cowpens skin 🙏 . Any chance anyone knows the issue or a workaround
forgot to mention for other games .. idk if i can mention them i can use the google play points payment method
dense turret
the e-mail is correct
weird i got nothing in my spam or unwanted folders
i mailed them again, no auto reply either time
should i just give up on my acc for good ? since i rly want to get rid of the email associated with it
digital nexus
Which emulator is it?
Chinese MuMu
little stratus
hello everyone i wanna ask something, how do i solve this problem
cosmic dock
hello everyone i wanna ask something, how do i solve this problem
bottom right. tick the box that says dont remind me for 7 days and close the window. the yostar website login is not live yet. use the email or social bind you have set up within the game setting.
little stratus
oh yeah i tried it and it worked tysm i didnt know about it
azure trout
hello everyone, im going insane since yesterday. I have my account binded to yostar and facebook i didnt play for like 2 years, so when i login in the account.yostar on pc i can see my beautiful account exist BUT wehn i try to log ingame via yostar button there is nothing and same if i click facebook, on the server list there everything says No data.
fair edge
hello everyone, im going insane since yesterday. I have my account binded to yo...
this is happening to me rn, I had my facebook and gmail binded to it but now it says to bind and register to this email meaning its new (which is weird cuz its not new?) so what I did i started fresh and contacted support about lost account with as much info as I can (receipt screenshots and the account itself). Now I am patiently waiting for them to respond me 
cosmic dock
hello everyone, im going insane since yesterday. I have my account binded to yo...
/techsupport in the server list near the top top of that menu, tap the "results found" button. it is a terribly worded button that basically scans the servers to find any active accounts. if that scan still results in no data, then email cs. their email is in the following post.
low wyvernBOT
azure trout
yeah i already did that. There are still no results i dont understand why, if i can literaly see i have that account on yostar page, but nothing in game. now waiting
haughty raptor
hiii question
are Azur Lane servers ip-locked?
I've been in Japan for a good five months now and I can't play Umamusume because global servers dont work here, and I dont want to download the JP version because i dont understand anything
will Azur Lane global servers work in Japan?
haughty raptor
nvm it works!
ebon rover
Question I play on iPad and I already have a specific ship. When I acquire a skin for that ship the button on the screen that allows you to apply the skin is not working, but I can choose to apply later and do that. Is that a known bug? I know it used to work. Thank you.
north bear
Okay so, i wanted to buy a pack of 1200 gems, but it says "Current API version does not support the request"
split swallow
Guys I'm stuck in this loading screen 
high obsidian
same here
bold loom
Anyone having issues with the skin shop? I only see the Bismarck Zwei bathtub skin in the Limited Section even though I have filters set to ALL and it's happening on my mobile (made sure game was updated too)
fickle isle
Anyone having issues with the skin shop? I only see the Bismarck Zwei bathtub sk...
What commander level are you?
you cant view all the skins if you're below like lvl 15-16
bold loom
ohhh, I'm only level 15 that'll do it prolly
been forever since the account I have on another region was like LVL 74 so I never had to think about it
swift root
Hi! Could you please tell me where I should write to recover an account that was linked to an email address?
fickle isle
Hi! Could you please tell me where I should write to recover an account that was...
/techsupport
low wyvernBOT
summer grotto
hey, so I got a new phone and I would like to transfer my account from old phone to the new one
can someone help?
fickle isle
hey, so I got a new phone and I would like to transfer my account from old phone...
- Make sure you've properly binded your account to your Yostar account
- Log in on the new device by clicking the Yostar option
- Select the same server you were in on the previous phone
In case something goes wrong, I reccomend that you hold onto your previous device and not uninstall the game from there
split swallow
Still stuck
summer grotto
1) Make sure you've properly binded your account to your Yostar account
2) Log i...
I already uninstalled my game on the old phone :(
ripe knot
Hi everyone! I hope this is the right place to ask this but I would like to know if it is possible to play on the same Yostar account on two different devices (my phone and my tablet)? Not simultaneously ofc but having the game installed on both devices and switching from one to the other depending on where I am (e.g. playing on the tablet at home and on the phone in the train). Thank you ^^
civic sapphire
Hi everyone! I hope this is the right place to ask this but I would like to kno...
Yes
ripe knot
Yes
Thanks! I have download the game on my tablet but it logged me on an old account. When I go to settings I see that my old account is bind to my email but so is my new account. On the Yostar account center I see that it is my newest account that is registered so how can I synchronize the two devices on my new account?
civic sapphire
That you might have to talk to official support about.
Ideally you can detach the old account and attach it to a new one email or what have you to have both.
ripe knot
That you might have to talk to official support about.
Ideally you can detach ...
Ok I will get in touch with them. Thanks again for the help!
high obsidian
Still stuck <:LongCryland:475292448466403329>
have you reinstaled the game ?
split swallow
have you reinstaled the game ?
Not yet
civic sapphire
Not yet
have you gone into your settings force stopped the app and clear the cache, then try to run the app again?
split swallow
have you gone into your settings force stopped the app and clear the cache, then...
I have, but nothing changed
grim jungle
Help!
I returned to playing after being absent since 2019. I was ill and had to sell my cell phone. Now that I want to return to playing, I'm trying to log in using my Facebook account, but it's asking for my Hotmail email address. Since it's been a long time and I don't remember my Hotmail password, I need help, please.
fickle isle
I returned to playing after being absent since 2019. I was ill and had to sell m...
/techsupport send them a email
low wyvernBOT
fickle isle
tho note that rn it's the weekend in China so you wont get a reply for a good few days
high obsidian
@split swallow do a reinstal of the game and dont forget the email you have on the acc
split swallow
<@1162671983868252213> do a reinstal of the game and dont forget the email you ...
Thank you bro 
high obsidian
Thank you bro <:DorkHeart:585585238139338777> <:DorkHeart:585585238139338777> <:...
Ye np since I had the same issues
summer grotto
my game sometimes goes black screen after I order a ship build
trim wagon
my mumu player is downloading the game at like 100kb/s even tho my internet is stable anyone got fixes?
trim wagon
nvm i think it was the servers
stiff sparrow
Hi!
If I will buy it,i get all those items or I only will win the possibility to buy them?
lyric lodge
twilit juniper
while I'm trying to log in always like this, can someone help..
dull torrent
/techsupport
low wyvernBOT
fleet tendon
maybe the azur lane wiki stopped update new stories ?
I often read the storylines here because my English isn't very good, and I can easily use my browser to look up terms I don't understand.
dreamy vessel
sudden cobalt
Has adding Spanish to the game ever been considered?
scenic tulip
running mumu player, i cant seem to go over 15 frames
i was previously able to get 30+, but after updating it caps at 15
is there a fix for this?
fickle isle
in that case, you can't recover your acc?
Have you already tried emailing customer support?
If you have that accout's UID and/or receipts for purchases on that account it might help
vernal plover
I’m taking pictures using the in-game AR feature. The pictures end up widescreen and look a little distorted. is there a way to fix/change this? Using an iphone 12 mini.
soft tree
/techsupport
low wyvernBOT
wraith dirge
Guys the FP on the Facebook is official right ?
Cuz i want to contact the admin for unbind my yostar account
lyric lodge
Use the email z23 shows above your post
wraith dirge
Use the email z23 shows above your post
Ahhh okay thanks
fleet tendon
i lost badge top fan on Azur Lane FB because zuccess
how can i take new one at new official page
i wonder
regal island
Is it normal? I have been 4 hours waiting to instal the game
violet grove
so uh
I am logging in with my yostar account, but it doesnt want to log me into mya ccount even tho I choose the right server
clear wagon
The Yostar Account Binding doesn't work for me. When I am on the website it shows as correctly bound. But when I am on either PC (where I am currently logged in) or mobile (not logged in) I can't seem to login into my account. After entering the code it always shows the message: "third party account is already bound with another UID" and thus it fails
lyric lodge
The website is NOT active. Did you bound ingame?
dense turret
so i guess customer support doesnt exist anymore? absolutely frustrating that i sent 1 email weeks ago and resent another also weeks ago, have checked i written that email correctly
absolutely zero response
zero anything
i need to change the email my account is bound to and apparently that is impossible? guess im not going to be able to keep my account. fantastic.
also i really wish the cs email would be updated if it doesnt work anymore
would be nice to know my emails are going somewhere.
dense turret
Use the email z23 shows above your post
lol that email doesn't work. it has been weeks. i have gotten absolutely no reply to my request to please have my bind removed being sent from the email that it is currently bound toq
again, have sent multiple requests and gotten absolutely zero replies - automated or otherwise
and i dont have any other way to remove this bind
they said nothing about being away for holidays too. would have at least appreciated an out of office
i sent these emails weeks ago. there has been no reply. not even an automated reply
i really need this email changed as i need it deleted. azur lane is the last account i need removed from it. starting to just think i should give up on this account forever since there's not a "we are out of office" notification. it would be lovely to know this given they're based in a country that doesn't celebrate some of the holidays that generally create out of office time in my country. all im seeing is that im going the "Right" way and still being ignored.
it would also be really nice to know if cs is genuinely having a delay of well over three weeks to even look at emails. just saying.
wanton sedge
how do i fix the menu turning like this? sometimes its almost invisible
fickle isle
it would also be really nice to know if cs is genuinely having a delay of well o...
At this point you should prob reach out to a admin and see what they can do (like possibly escalate it to staff)
clear wagon
The Yostar Account Binding doesn't work for me. When I am on the website it show...
Now when I tried to log in on my other device it created and bound a new account... somehow
lyric lodge
Again, the website is NOT ACTIVE.
quiet wasp
How long does it take support to Reply?
fickle isle
How long does it take support to Reply?
They dont give a definitive number, but it shouldnt take too long in most cases
Also what day did you send your email? Worth noting that the devs are in China so you could've sent the email when no one is at the office over the weekend and thus got buried
slim marten
Hello is it possible I can recover my old account that I bind it with twitter?(My twitter account got suspended)
fickle isle
Hello is it possible I can recover my old account that I bind it with twitter?(M...
/techsupport email customer support, but do note that it's currently the weekend in China so no one's in the office
low wyvernBOT
slim marten
Oh okay thanks
lost hamlet
Says my account is banned? Been playing for years. Is it’s glitch or something? I’m emailed them but no reply. I’m worried it’s because I don’t know my uid. What should I do?
cosmic dock
Says my account is banned? Been playing for years. Is it’s glitch or something? ...
For now, just wait. It's the weekend, so cs might be slow to respond. It's either a false ban, or there was an issue with a payment and you requested a refund. Either way, cs will be able to let you know what happened.
lost hamlet
Okay
rancid roost
Says my account is banned? Been playing for years. Is it’s glitch or something? ...
Same we pray together
lost hamlet
Still no response
light pawn
Does anyone know why I can't log in while I binded my account to a yostar account and updated my email
Haven't played in i while so some things have changes
lyric lodge
Don't use the site to login, login on main menu
rancid roost
Still no response
Go on another server, and ask support there, worked for me
Like it was actual instant the moment I logged into the other server support had reasons for ban
quiet wasp
Like it was actual instant the moment I logged into the other server support had...
Which server would u recommend?
ive got the yostar account up now how do i re-access on my phone?
finite mantle
Ok so i have 2 phones and i reinstalled azurlane on the old 1 but it wont let me log into my active account
harsh summit
guys
im stuck in this problem for hours
have any1 of you meet this problem before 
light pawn
I have had that once before dont know what I did anymore tho maybe force stop it in your phone setti gs and empty the cache?
bright storm
Months of no reply from support (yes, I've been emailing the customer support email directly, yes, I've checked spam folder) besides an automated reply. Is there ANY way to escalate the issue so a human sees it? I've played for years and it's crazy to just get no support acknowledgement at all...
I've also created new tickets, so it's not just them missing one long email thread. What happened to support? They used to be helpful a couple years ago
fickle isle
Months of no reply from support (yes, I've been emailing the customer support em...
DM a admin
bright storm
DM a admin
Thank you, I'll message one
rancid roost
Should only be 1 server ban if its like payment issue, so just login and when asked server change to any other.
Then you can ask support on that server
cosmic dock
@misty crow@lime grove spam post
kindred linden
let the game update after years of inactivity, rejoin the game and it’s forced me to go through the tutorial and all again. And I’ve lost my old account. I can’t seem to remember how to recover it either. Not sure if anyone here can help me but I have lots of money spent on that account and I don’t want to lose it
low wyvernBOT
native geode
This black bar started showing up yesterday, it went away for a bit after logging back in from maintenance but it is back again, any advice?
fickle isle
This black bar started showing up yesterday, it went away for a bit after loggin...
Have you already tried repair assets?
Also out of curiosity, is this on a emulator or phone?
And if emulator, is it Bluestacks?
native geode
Mobile phone, I'll try the repair assets option
frail idol
Anyone have a bug where the skills pop up during combat but it's not the skill name, it's "# A !"
lyric lodge
Anyone have a bug where the skills pop up during combat but it's not the skill n...
This?
worldly ferry
Has anyone else on an emulator gotten stuck loading different scenes/battles before? This is the second time this week that it's happened to me. Using BlueStacks.
it seems to be happening for the Part 2 LexII Event Story Combat sections, just happened again
high rivet
Does anyone know if Azur Lane removes purchased content due to purchase issues? I just bought the pass and I received it but apple used my credit card for payment which has no limit atm, my money is on debit so what will happen?
Will they just remove the pass and its content so I can re-purchase it later?
cosmic dock
Does anyone know if Azur Lane removes purchased content due to purchase issues? ...
/techsupport emailing CS would be the best way to make sure nothing goes wrong. from my experience in seeing what has happened with others, as long as AL is paid, then you should be fine. the issue would then be between you and apple/creditcard/ debit, etc. if AL isnt paid, but you still got the purchase/ or you refund a purchase, then your account might be flagged and banned. in such a situation, CS usually has the player make a purchase for the original amount to bring the account back into good standing; to show that purchase fraud was not the intent. CS would be able to let you if anything is wrong, or if you need to do anything. to answer the question posed, AL would not and has not removed purchased content. which is why they would request a purchase for the original amount be made. its also why a lot of games ban accounts for issuing refunds, since the product isnt removed, but you get your money back.
low wyvernBOT
high rivet
/techsupport emailing CS would be the best way to make sure nothing goes wrong....
Thanks, the issue seems to be with apple I'll try contacting them aswell, I have sent an email to CS
high rivet
/techsupport emailing CS would be the best way to make sure nothing goes wrong....
I fixed it!
Apple had basically blocked my account
So I took a risk of early paying my credit card bill, just the enough money that costs the pass
And apple unlocked my account and let the purchase thru
So it charged my credit card and it's all good
Not sure what will happen when the CS reads the email tho...
But I hope they just ignore it
I did not expect apple to use my credit card and not my debit, I don't have the habit to make purchases on my phone or apple's
I found this out while trying to contact apple support, cuz it required to download their support app and it wasnt letting me cuz my payment information was getting rejected
cosmic dock
thats good! it should be fine on ALs side then, but CS will let you know if there is a problem. im sure as long as they received payment, they wouldnt care. but letting them know there might be an issue is good. just wait and see. no use in worrying about it too much
high rivet
thats good! it should be fine on ALs side then, but CS will let you know if ther...
I took screenshots of a lot of stuff including the recent charge, apple/AL got the money and I have the pass so I think it's all good
Thanks for the help! If I didn't try to contact apple support I wouldnt have figured this out
cosmic dock
youre welcome, and hopefully there are no further issues. its always nervwrecking when something unexpected comes up lol
plush moss
did X login trouble again or is it just me?
pearl blade
Graphics not loading in on mumuplayer, i have restarted the game and the emu multiple times already
anyone know what i can do?
worthy mesa
Do anyone know why the first fleet could not attack in CH14 hard stage? The second fleet can attack. I tried reinstalling the game but there was no difference. error is "failed to begin to begin stage: error:3011: none"
outer herald
Most likely it's a desync, try closing and restarting the app
slim marten
Hello I use bluestacks to play azur lane why I can't make any in app purchase?
It showed this
quartz pivot
My games keep going dark whenever I do something
Sometimes forcing it into window mode and back fixes it but sometimes it's permanent and I have to restart it
wraith ridge
I cannot log in or bind my account. If i try to start the game, it doesnt react. after mashing the button for some time, i get the notification "unknown error". When i try to verify my account, and after entering the verification code and pressing the Confirm button the first time, nothing happens. the second time, it says "Verification failed"
lyric lodge
Unknown error means you need to login again... though it seems you tried that...
fickle isle
It showed this
Likely regional related
Also I'd highly recommend switching to a different Emulator since BlueStacks is notoriously buggy as hell with this game
humble basalt
Hi, someone knows what I need to do to recover my account, I stopped playing 2 years or so ago because I needed storage, now I wanted to return but I had my game account linked to my twitter and last year I deleted my twitter account and forgot about that so I didnt linked my game account with any other means
slim marten
Likely regional related
Also I'd highly recommend switching to a different Emula...
Oh okay what emulator do you recommend?
fickle isle
Oh okay what emulator do you recommend?
MuMu player
fickle isle
Hi, someone knows what I need to do to recover my account, I stopped playing 2 y...
/techsupport email customer service
low wyvernBOT
nocturne flume
/techsupport email customer service
low wyvernBOT
humble basalt
/techsupport email customer service
Thx
placid hatch
Anyone with mumuplayer able to get desktop notifications like with bluestacks?
shrewd tartan
hello, anyone experienced in un-binding yostar email account? i want to bind it with my main account bc the current one i used is one of my alt.. 
I already sent via email but still would like to ask someone who prob already experienced the same thing
dusty dagger
why game updates for crazy 6 or 8 hours almost every week?
fickle isle
why game updates for crazy 6 or 8 hours almost every week?
It's not actually "every week" all the time, it just feels like it recently because event reruns only last 1 week instead of 2 like during their intial run
I'd imagine the downtime is required for complicated dev reasons none of us can fully guess, but it certainly gives them time to catch and patch any bugs that crop up while putting out the new patch
sly island
I sent a mail on 16. Jan to al.cs@yo-star.com support and have got not any reply since.
is it normal it takes them that long to reply?
i'm sorry if this is not the right channel, i don't know where to ask
toxic cove
im trying to login with my yostar account but im getting a error message? what do i do?
nvm i got it
shrewd tartan
I sent a mail on 16. Jan to al.cs@yo-star.com support and have got not any reply...
That long? i guess i won't hope too much then
sly island
That long? i guess i won't hope too much then
that sounds more like they reply back only when they feel like or they just have all their hands full
any way to contact them directly on discord or anywhere else? i will try mail them again in the next days
brisk cliff
What is unknown error on the login screen
lyric lodge
You are logged out
brisk cliff
Dunno how tf that happened but thx
neat spruce
hi i just bought a gem pack and my gems still not increasing
is there any other step i should do before the gem added to my account?
lyric lodge
Check google/apple store if purchase is in hold
neat spruce
i think it already succeded, because in history my total spend this month is increasing
who can i ask for this?
neat spruce
is there anyone that can help me? do i just get scammed?
fickle isle
is there anyone that can help me? do i just get scammed?
/techsupport there's nothing that we fellow random people on discord can really help you with, you'd have to email customer support
low wyvernBOT
fickle isle
Tho keep in mind rn it's the weekend in China, you're gonna have to wait for a response
tranquil parrot
I have a important question, can i talk to a Mod? or is there a way to open a ticket? or can i get the email adress of JP server?
fickle isle
I have a important question, can i talk to a Mod? or is there a way to open a ti...
Pretty sure the email in the bot command that was posted two messages up works for all regions
As for DM'ing a Mod, they aren't exactly close to the staff, the admins would be the ones able to escalate things to them. But you only DM the admins if your email has gone without a answer for months
scenic tulip
running mumu player, i cant seem to go over 15 frames
i was previously able to get 30+, but after updating it caps at 15
is there a fix for this?
astral ingot
Guys, sorry to ask here, but I’m having an issue logging into my account on an emulator.
After the account migration, I downloaded the game again and bound my in-game account to my Yostar account. The binding worked without any problems, and I can successfully log in on my phone. Everything is fine there.
However, when I try to log in on MuMu emulator (for example), I get the error:
“Failed to bind (400215): Binding failed. The Yostar account has been bound with another in-game account.”
It sounds like it’s trying to bind again instead of just letting me log in, but I only want to access the already bound account.
Someone mentioned that this error usually appears when the email isn’t actually bound and asked if I’m sure it’s the correct email. I checked that: I am currently logged in on the Yostar Account Center website, and I can clearly see my Level 79 account there. The same email address is registered and used for the binding.
So the account is definitely bound and working on mobile, but I can’t log in on the emulator because it claims the Yostar account is already bound to another in-game account. I just want to log in, not bind a new account.
Can someone help me out please?
cosmic dock
Guys, sorry to ask here, but I’m having an issue logging into my account on an e...
on that popup, on the bottom right, tick the box that says "ignore for 7 days" and close the window. the yostar website login is not live yet. on the title screen, just enter your yostar bind email and one time code.
astral ingot
on that popup, on the bottom right, tick the box that says "ignore for 7 days" a...
Ok but now I am not playing with my lvl 72 account I have a new account how can I just Login and play with that account?
cosmic dock
Ok but now I am not playing with my lvl 72 account I have a new account how can ...
after you log in, tap the title screen once. in the middle, youll see a button that says "change" next to a server name. tap there and swap to the server you play on. it doesnt default to your active server. in the server list, tap the "results found" button. its poorly worded. it does a scan to find active accounts.
astral ingot
after you log in, tap the title screen once. in the middle, youll see a button t...
I cant find my character
cosmic dock
I cant find my character
/techsupport then youll need to email CS then so they can resolve the binding issue. keep playing on your phone for now since you said thats working fine. i was hoping that since the login was fine on your phone, then the emulator login would be easy to fix. unfortunately that isnt the case. give CS a few days to respond.
low wyvernBOT
teal tinsel
this kind of screen flickering only happens in the game and before you say my phone screen lcd is the problem I tried it on other games that are more heavy on graphics , this kind does not happen
autumn beacon
Was doing the SP stage shortly before roll-over. Game decided to crap itself at the roll-over and wouldn't connect or stop being frozen until I reset. Now it says I've used today's SP attempt.
Kind of shit.. 
nocturne hazel
Dont know if its the best place to ask, but I changed my yostar account email address but it hasn't changed that on my azur lane game, the old account still shows
cosmic dock
Dont know if its the best place to ask, but I changed my yostar account email ad...
/techsupport The website isn't live yet. You need to email CS to change your in game binds. Only they can do it.
low wyvernBOT
nocturne hazel
Thanks
sharp crest
<@&472236072743600148> compromised account
true oak
/kick imwibu_
low wyvernBOT
member must be a mention or valid user id.
true oak
/kick 1124336617696526486
low wyvernBOT
member must be a mention or valid user id.
wheat musk
im running mumu player emulator however my screen is stuck on the loading with the spinning cube
this page
shrewd tartan
Been waiting for an email reply since 22nd jan. Can i ask for help from the moderator here? I just want to unbind my ingame yostar email acount and re-bind it with my current main account.
lyric lodge
im running mumu player emulator however my screen is stuck on the loading with t...
Reinstall, that is not the current loading screen
distant plaza
anyone know when yostar web will be live/can used?
lyric lodge
No
novel osprey
slim dock
I have also an issues like that
The screen with faction explication start, then i have 1 sec with the screen or the current event before black screen and restart the game lunch
So i can't play now, i test after my night
With esperance the bug was repair
slim dock
What's happen with the game ?
It's my phone, my app, google service, azur lane server ? I can't play since Yesterday !
autumn beacon
Tried to buy Cruise Pass, but it won't let me saying it's a repeat action?? I tried earlier, but forgot I had a new debit card so I updated the information and now it's not letting me buy it.
But I don't have the pass and my account hasn't been billed.
lyric lodge
/logmode
low wyvernBOT
autumn beacon
Well, whatever happened between last night and this morning, I was able to get the cruise pass. That's a big load off my mind, didn't have the money until last night.
lyric lodge
Generally that error dissapates when you relogging, to prevent you from buying things twice
teal tinsel
screen flickering issues still , persists after update on phone, This issue did not occur before the New Skin of Takao update was added .
If any of you says I have a potato phone I will kill you for God sake.
fickle isle
Then what phone model do you have?
teal tinsel
A Transsion phone brand , A mediatek Helio G100 Ultimate Chipset, 8GB of Ram , Gpu Mali G57 Mc2 , a fair enough for a game like AL.
fickle isle
Hmmmm
That sounds like a Chinese phone in which case idk what's going on there
Have you tried repair assets? Force closing and relaunching the game? restarting your phone?
teal tinsel
tried them all, redownload assets reinstalled ,issue persists, ( RIP 30GB of Data plan )
I don't blame the game because of all this new stuff they added and I have been a player since Princeton first banner, and the pkhone I used to play AL is an old Samsung j2 prime, RIP phone due to storage issues and updgraded to Transsion brands from 4gb variants and recently on 2025 upgraded to another Transsion model from the Same brand . Its the only update I experienced this glitchss
I auto play for most and with this flickering its annoying to manual things since its like being flashed with epilepsy XD
teal tinsel
screen flickering issues still , persists after update on phone, This issue did ...
Update I just turned off Rendering compatibility in Settings since it got turned on by default, Flickering had stopped.
full harbor
nice information mate
jolly nacelle
Why does it keep doing that? I tried opening other applications like youtube and it perfectly plays videos in high resolution (I am using mobile data)
sinful yoke
Why does it keep doing that? I tried opening other applications like **youtube**...
sometimes mobile data isnt suitable for installing updates, not super sure why but AL doesnt tend to like it, likely due to how unstable data can be
pseudo apex
Is this like some kinda help chat?
fickle isle
Is this like some kinda help chat?
For issues specifically regarding technical issues yes
#gameplay-help for gameplay related questions
humble spoke
is this game playable on linux?
native surge
Is it me or everytime they fixing something ui relate, another thing breaks?
feral jungle
Where should I go regarding account recovery, I switched from apple ot android and then accidently linked the wrong email now I cannot switch it and i would very much not like to start over
lyric lodge
/techsupport
low wyvernBOT
wild bronze
Hello, this is the channel to make suggestions? Right?
fickle isle
Hello, this is the channel to make suggestions? Right?
No, this is the channel for help regarding technical issues with the game
#game-feedback for suggestions related to the game
#1020044605053476994 for suggestions related to this discord server
autumn oracle
I woke up to game saying that I had an internet issue and then when I restarted it said my account was banned when I didn’t do anything to get it banned. Anyone know if this is fixable or is it new account time I’m scared
cosmic dock
I woke up to game saying that I had an internet issue and then when I restarted ...
/techsupport wait an hour or two and try logging in again. restart your internet/wifi fully. if its still saying youre banned, email CS. whether its a false ban or real, theyll let you know if waiting and restarting your internet doesnt work.
low wyvernBOT
autumn oracle
/techsupport wait an hour or two and try logging in again. restart your internet...
What is CS? Also thx for the advice will deleting and reinstalling work as well?
cosmic dock
What is CS? Also thx for the advice will deleting and reinstalling work as well?
cs is customer support. their email is in the message just above. deleting and reinstalling shouldnt matter, since your internet connection had the issue, not the game install.
autumn oracle
cs is customer support. their email is in the message just above. deleting and r...
Ok I’ll be gone for a bit so I’ll try when I get home
lyric lodge
I woke up to game saying that I had an internet issue and then when I restarted ...
Most of the time it is a bogus message when disconnected though. Try rebooting.
tribal dew
Hi. Wanting to log in to account, does the 3 buttons on main menu screen bind account or log in? I can't tell, thanks
lyric lodge
Login
autumn oracle
Most of the time it is a bogus message when disconnected though. Try rebooting.
I’m back. By rebooting what do you mean? Also it shows the same message of my account being banned
even on a different internet it still says I’m banned
lyric lodge
Then you have togo through support yes
autumn oracle
Then you have togo through support yes
Alr went to support and said my account is lost cuz I didn’t see option to recover a banned account
It asked for my uid, is there any way to find that or no?
prime plaza
Alr went to support and said my account is lost cuz I didn’t see option to recov...
Have you screenshot your profile before?
autumn oracle
Have you screenshot your profile before?
no sadly
scenic oriole
So I have a weird issue that might come to bite me later and I'm putting it here because I think this is where I have to.
So I purchased the cruise pass and on Google's end, it says I paid for it, even got the screenshot to prove it... but on my bank's end, it got declined because I locked my card too early. I'm a bit paranoid because I know people have gotten banned and lost accounts for weird shit like this when it comes to payment and I would hate to lose my account I've had for seven years and logged in every day for the past four and a half years. Would I be okay if it just went through on Google's end or should I send over an email to customer support explaining what happened just to be on the safe side? I'm really paranoid and would hate to lose my account because of me locking my card too early because I didn't get the payment notification in the bank app lmao
rocky spire
Island Suggestions
coarse nebula
I hope Dev put 'collect reward' button on mail so player we can easily
lyric lodge
They... have 
onyx raft
Got a new phone and I though I connected my account but it's just reset me 😭
Is there anyway I can recover my old account?I can still access it with my old phone
topaz pond
I need help recovering my account
onyx raft
I need help recovering my account
Same here lol
topaz pond
All info that i have on it is a receipt on a thing that a bought a long time ago
topaz pond
Oh i also have my id
lyric lodge
Is there anyway I can recover my old account?I can still access it with my old p...
Access the settingts there and see what you need to login with your new phone
onyx raft
Access the settingts there and see what you need to login with your new phone
Where it says 'facebook binded'?
They say the same thing
I'll send a screenshot
onyx raft
They say the same thing
As in they are connected to the same account
lyric lodge
Login to facebook on the main menu, and make sure it's the same server
onyx raft
Login to facebook on the main menu, and make sure it's the same server
Omg thanks so much
tough panther
If I delete the app and reinstall after like a few months or even a year, can I use my Yostar account to reactivate it?
lyric lodge
Provided you actually use the proper ingame YoStar account rather than their website login, which is STILL inactive
tough panther
Okay, rather than the site, when I go log in on the app, I gotta sign in through that?
plush moss
i know someone else probably asked this before, but...
when will this login system implement?!
i grow tired of waiting
austere steppe
I got couple failed download using slow wifi and now I can't open the game at all using any connection, it stuck on loading game screen, how to fix it?
Stuck on this screen
gaunt jungle
Hi I tried to login into my old account that was Facebook binded but I can't, I have my receipts and my account name, is there any possibility to recover it?
nocturne panther
fickle isle
Hi I tried to login into my old account that was Facebook binded but I can't, I ...
/techsupport email customer service
low wyvernBOT
mellow river
good day,
I have a question, where can I report that I did not receive the Valentine's Day email every year from my selected secretary?
lyric lodge
That's intentional, it got replaced by Operation Valentine
formal flame
Is it normal that whenever I press anywhere on Chang Wu's L2D skin, I just get main screen interactions? Isn't the lamp supposed to pull up a menu?
I already updated my L2D files and also did the repair files option. Still seem to be missing interactions
mellow river
Thanks Hassat Hunter
worldly sparrow
I can't see any other help channel applicable but I guess discord counts as tech, I've got this akagi figure box that I felt was too rare to just bin & wanted to see if someone wanted it for just postage costs (selling a figure with its box also dramatically increases sale price)
What channel would I post this in
fickle isle
I can't see any other help channel applicable but I guess discord counts as tech...
Definetly not this channel, as this channel is for technical issues with the game itself as mentioned in the channel summary so no, this would not count
Id say probably #al-general is your best bet but idk if anyone would really want the box without the actual figure when the latter is the real reason why people buy stuff like this so good luck I guess
worldly sparrow
Definetly not this channel, as this channel is for ***technical issues with the ...
I definitely wouldn't wanna "sell" stuff without staff permission, who would you recommend I contact
lucid mulch
hello
i've been playing for quite some time, but i stopped playing for a couple of months, like 8 or something
i tried to get back into the game, but i cant seem to login my old account, which was linked to twitter
even tho i can insert my twitter account on the login screen and it logs in the platform, it doesnt retrieve any data to actually log in
i tried biding my twitter email to a yostar account, but it kinda thinks im a new player and throws me back to the beginning of the game (tutorial part)
i dont know what to do to retrieve my account, i dont wanna loose all my ships
is it a lost case or is there a way to fix it?
lyric lodge
/techsupport
low wyvernBOT
lyric lodge
@somber wind Mail here ^
somber wind
thx good to know for future 
torpid fractal
Hi, the game is freezing a lot since the last update. Before that it happened once in awhile but now it's happening in every sortie. I'm using mumu because it was the emulator that worked the best but now...
I don't know if this is the best place to ask if potentially the issue is with mumu...
fickle isle
Is the device you're emulating (in MuMu) 64bit?
Also could be an inherent limitation with your computer hardware itself
jovial cove
is it a lost case or is there a way to fix it?
Maybe you are on the wrong server?
When I relogged in after 2 years I was surprised my ships are gone. Turns out i'm on a different server
lucid mulch
i checked, it was still little enterprise, tho it only asks for the server after logging in, which it didn't let me. thanks for the reply 👊
humble gale
Gentlemen or ladies, whoever is here reading, good time of the day.
I started playing AL on my Realme 8 and quite used to it. But a couple of days ago I've got a Huawei nova 14 as a present, and decided to reinstall game there.
First, and still being strange for me, the game itself is missed from App Gallery, and I had to use Play Market despite the Google Services aren't running on Huawei devices without extra apps (like Gbox, or microG). After I've managed to download the game from Play market, I've expected either "Log in screen", or the long downloading session, but bump into the endless loading screen. I've patiently waiting at least half an hour to see somekind of error or something but no.
I couldn't find anything through the internet about my problem and guys from Reddit told me that I may be lucky enough to find someone on the Official Discord Server.
jaunty surge
I have this problem , my house have internet and the game load just fine with update check already finish but when i get to the main menu screen , i can not tap on any button ( start button , all the link to social network and setting on top right corner ) , i switch to my phone own 5G and they start to work again . After getting into the game i switch back to my house wifi and all the button in game freeze again . I open my phone internet browser to see if my wifi is down but the browser load page just fine and as you can see , i can send this message right now while all the button in AL is unresponsive . Only when i run Warp 1.1.1.1 that they start to work again with my house wifi .
white ledge
Hi, the game is freezing a lot since the last update. Before that it happened on...
use mumu player its better then bluestaks or the other
torpid fractal
Is the device you're emulating (in MuMu) 64bit?
Ahh sory I didn't see that message. I will look into it
torpid fractal
use mumu player its better then bluestaks or the other
But I'm using mumu, that's what I was saying haha
white ledge
But I'm using mumu, that's what I was saying haha
maybe use a powerful pc
torpid fractal
I kinda have one
white ledge
it doesnt happen for me thankfully
torpid fractal
Should I up RAM usage to 6 gb or more? (from the emu)
white ledge
Should I up RAM usage to 6 gb or more? (from the emu)
try that
white ledge
Should I up RAM usage to 6 gb or more? (from the emu)
i use 12 gb ram
torpid fractal
Ahh okey, then that might be it. I will try giving the emu more resources when I get back home
It might be something simple, considering it started bugging just recently. Maybe when I decided to deploy San Diego with collab timestop girl and give some flaps to my CVs xD
viscid cargo
I can't log in to the game. After selecting a server, the log in button is not active
plush moss
hey guys, this is probs sound stupid. but i just need to make sure.
deleting yostar account doesn't mean deleting the game data right?
viscid cargo
Not sure
jovial cove
Gentlemen or ladies, whoever is here reading, good time of the day.
I started ...
I also have a huawei device with no google support, I use Taptap games to download my Azur Lane. Unfortunately I can't buy gems on it, I have to buy it on my emulator.
haughty shore
I finished retrofitting, but it looks like I'm missing a skill. I'm guessing this is a reading comprehension issue, but I'm lost. Did i do smth wrong?
fickle isle
I finished retrofitting, but it looks like I'm missing a skill. I'm guessing thi...
(Replaces "Support Carrier")
So yes this is a reading comprehension issue
Also next time #gameplay-help would be a better place for questions like this, this channel is for technical issues regarind the game
haughty shore
Also next time <#460645783021289472> would be a better place for questions like ...
ngl. I thought I was in gameplay help. Sorry about that
haughty shore
> (Replaces "Support Carrier")
So yes this is a reading comprehension issue
Ty for the help lol. I'm very bad at this game
lucid thorn
If I have an account binded to yostar one, how do I access it? Black button doesn't help. Just pressing on screen starts a new account even on same server
humble gale
I also have a huawei device with no google support, I use Taptap games to downlo...
How did you manage to register your account in TapTap?
I've used different mails except QQ getting errors every time, my region (RU) isn't connected at least for now.
When I've created the WeChat account with my phone number the app itself gave me a chance to pass through first two pages of verification until I bumped again into the screen with verifying phone number (where got a bunch of errors, since the regions aren't connected for now)
Pretty interesting the way of signal emulation on the Huawei. I mean Google clearly see that I don't have a game on my phone, while the Xiaomi (emulator) exists as the unique device with already installed AL nearby with my phone inside the Google profile/
sharp crest
<@&472236072743600148> scam account
jovial cove
How did you manage to register your account in TapTap?
I've used different mail...
I used gmail account, I didn't need to use any phone number
graceful kayak
My account is bound to a yostar email that i dont know, is there a way to unbind it?
cosmic dock
My account is bound to a yostar email that i dont know, is there a way to unbind...
/techsupport your login email is displayed in your in game account settings. if you do not have access to that, then you need to email CS. only they can help resolve binding issues.
low wyvernBOT
graceful kayak
/techsupport your login email is displayed in your in game account settings. if...
Ok thank you
gritty sandal
Where can i uh recover account?
I have enough proofs and i dont know where to contact
i heard i can contact through here
cosmic dock
Where can i uh recover account?
look up 2 messages for CS's email.
modest dust
Hi, good morning, I want to ask; I tried to bind my account (old account) with the yostar server and all. But when I enter my account on the yostar server it says they don't have the data of my playthrough. But, I have my old account on my phone. With the same email.
How can I fix this?
glacial charm
using mumu player and during exercises, the dialog box kept on flashing and nothing happens, anyone else encountered this problem before?
lyric lodge
I see an unrendered texture on the opponents side, tried repair files?
solid minnow
Hello, can I speak to someone from the support team, please? I'm having issues recovering an account
lyric lodge
/techsupport
low wyvernBOT
lyric lodge
@solid minnow ^ mail to that address
cursive chasm
Help game is stuck on checking update
plush moss
If I had a nickel for every time i experienced AL failed login, I'd be rich by now.
plush moss
If I had a nickel for every time i experienced AL failed login, I'd be rich by n...
joke aside tho, i'm pretty sure i've seen a lot complain already abt how pain in the ass AL login system is, FOR YEARS. they still not try to fix or implented another login alternative yet?
icy gull
Help game is stuck on checking update
same, reinstalled the game and it didn't help, it's just stuck checking
shouldn't be a memory or an internet issue, it's a new phone and I can type here just fine
cursive chasm
Fixed mine same day by restarting
quick sandal
same, reinstalled the game and it didn't help, it's just stuck checking
same
restarting...
and it's updating, unfortunately it's 16 gigabytes of updates because I uninstalled and reinstalled :(
young meadow
just need Nvidia GPU acceleration and my life is yours
young meadow
just need Nvidia GPU acceleration and my life is yours
running this on Waydroid, using CachyOS distro
primal citrus
I'm having issues changing my my profile name. I have the id-change certificate, it keeps telling me I'm using an illegal character but for the life of me I have no idea what that means, I'm only using alphanumeric characters in English.
lyric lodge
What do you try to change it to?
primal citrus
What do you try to change it to?
From 'Molly McBleat' to 'Lilith McGote'.
I've tried...
Lilith_McGote
Lilith-McGote
Lilith McGote
LilithMcGote
lyric lodge
That's odd. Worldchat lets it through just fine
hybrid sun
Hey uh, I'm experiencing frequent disconnection issues despite having good signal on Android. Both Wi-Fi and from my provider's plan. I did not used to have this issue and this has persisted for a few months now. Today has gotten extreme and I don't know why. Is this a traffic issue or there something I could try to fix? Game runs super slow at the start, then about 30 seconds after of interacting on the main menu the game will freeze up and disconnect 50% of the time.
desert nimbus
~~Just wanted to check here first before sending a cs email.
I reinstalled AL, when trying to login to yostar account says email already bound. I can login through the yostar web portal on my browser and see my AL account under the same email used for AL.
Am I missing something trying to login game?~~
Edit: woops I mixed up the bind screen with the actual login one.
gusty pine
Hello. My email linked to my Yostar account was recently hacked and fully hijacked. Therefore, I cannot login to Yostar and manually move/change the email to a new, safe one.
I am still logged in to AL on my phone and it works fine. My safe Apple account is also linked to it.
For peace of mind, am I able to contact Yostar somehow, via email? I cannot use the website contact form as that needs the Yostar ID which I cant access anymore. Can I contact them and request to either move the Yostar account to my new email or to unlink/delete it from my AL account? My data will stay safe due to Apple connection, and I can make a new Yostar account on my new email.
fickle isle
Hello. My email linked to my Yostar account was recently hacked and fully hijack...
/techsupport email CS here
low wyvernBOT
mental thicket
anyone know how to fix account binding problem
fickle bridge
how download azur lane pc?
pure breach
Guys pls help me I'm trying like 30 minutes to log in to my account but it just don't work qwq
This is exactly what it showed me
I already created account but it still takes me to bind it again and again
mint bobcat
This is exactly what it showed me
Close the yellow window, it's not used for anything in Azur Lane
pure breach
Close the yellow window, it's not used for anything in Azur Lane
But I can't get into game still
Like
I'm trying to get in but it always takes me to register/bind
mint bobcat
Use the black Yostar bind button
mint bobcat
Idk then, the yellow account thing should be optional and definitely is useless right now
pure breach
But how am i than supposed to get into game
pure breach
Yeah ofc
Gimmi minit
Honestly
Someone is fckin with me
Now it just logged in
Alr I'm losin it
Now it just logged me as new account
Tf
cold wadi
Now it just logged me as new account
did you select the correct server
each server has its own account so technically you can have a bunch of accounts with just one email
pure breach
It just don't let me log in
I rn tried on their account center changing primary mail to my other and it still wants from me to register/bind
I tried every single way i tried log in through Facebook but still same outcome
cold wadi
well since it shows up a fresh account when logging into little enterprise there's only a few things it can mean
either the email that was bound to your little enterprise account was different, it somehow wasn't bound to that email before and was only bound today, or maybe you deleted your account somehow
are you 100% positive you had bound your account with that email before?
facebook binding was rendered largely obsolete a while back
yostar moved away from those other binding methods since they were creating issues
if you don't have any more clues you can try to contact support and give them as much detail about anything that you did in your account especially as of late and regarding any payments you may have made and they might be able to help you access it
pure breach
are you 100% positive you had bound your account with that email before?
Yeah i can show screenshot
I checked it like phew minutes before
I tried even changing email
Nothing works
It wants from me again register or bind
pure breach
if you don't have any more clues you can try to contact support and give them as...
I already contacted support, waiting for answer
cold wadi
did you change the email at the top?
pure breach
Yeah
mint bobcat
Did you bind your account on your previous device using Yostar email?
pure breach
Did you bind your account on your previous device using Yostar email?
Yeah, i found even 1 year old mail from it
Btw here is proof
mint bobcat
did you change the email at the top?
The yellow yostar account is a completely separate system and has been completely useless for the past year or however long it's been there
pure breach
The yellow yostar account is a completely separate system and has been completel...
Wdym by useless?
mint bobcat
I mean you cannot use it to log in
All it does is bait every other player and cause confusion
Only those 3 buttons on the left can be used to log in. Facebook Twitter and Yostar email. Or a fourth apple so I've heard
And on your old account, you needed to bind using one of those three methods, so that you can use that same method on the new device or installation to log in
pure breach
Only those 3 buttons on the left can be used to log in. Facebook Twitter and Yos...
What is Yostar email?
mint bobcat
The black button
pure breach
Btw i already tried Facebook - same outcome
pure breach
The black button
Ik but what email i need
mint bobcat
And on your old account, you needed to bind using one of those three methods, so...
Did you bind on your old account using Facebook or email?
pure breach
Ugh
Idk
Lemme try X
Like i already tried Facebook and email
I think that i logged in by google play
mint bobcat
I mean if you didn't do any of the 3, and you lost your previous installation, then you can only contact support now
Google Play isn't a bind
pure breach
Alr tried all 3 things, nothing happened
pure breach
I mean if you didn't do any of the 3, and you lost your previous installation, t...
How long it takes till support answer
lyric lodge
Up to 3 WORKdays
cold wadi
The yellow yostar account is a completely separate system and has been completel...
i mean which of those listed is the email used for the account bind? that is what i mean
lyric lodge
None of them, account bind is done ingame
fierce cosmos
I don't see my feedback in the collected feedback channel is this normal ?
calm plover
I visit one of my friends' island to sell my pearl there but I can't sell them and get this message, why?
lyric lodge
They need to visit their island... https://discord.com/channels/456397991847395339/1422463299877867540
grim karma
Is there a link for equipment build of each ship?
fickle isle
Is there a link for equipment build of each ship?
#gameplay-help is that way
grim karma
<#460645783021289472> is that way
thanks!
tranquil yarrow
Hello i have an issue, i oathed Graf Zeppelin and i dont have her oath voicelines, only the subtitles. I also bought her new skin and i cant ear any voicelines for this skin, only the subtitles shows up. Also I rented Hindenburg skin, and for her it works I have her voicelines, so im wondering why it is bugged only for Graf Zep... I tried to repair assets but it doesn't solve it, can you help ?
fickle isle
Hello i have an issue, i oathed Graf Zeppelin and i dont have her oath voiceline...
Switch her voice actor to Yumi Uchiyama not Ai Kayano
charred dune
I don't know if this is a bug or not, but how do you spend the last 3 sycee? I've maxed out all inn facilities, sorry if this is the wrong place to ask.
fickle isle
Her original VA Ai Kayano got fired a long time ago due to a certain controversy (look it up if your'e curious) so she thus has not been able to record any new lines for her characters
fickle isle
I don't know if this is a bug or not, but how do you spend the last 3 sycee? I'v...
Not a bug, you just end up with 3 extra
charred dune
Not a bug, you just end up with 3 extra
Alright, thanks
distant plaza
Is the yellow/new yostar still useless?
red shard
anyone else having this issue with vpns?
young meadow
sorry, i don't use VPN
i just simply put custom DNS and poof, magic
anyway, a$$ framerates
red shard
anyway, a$$ framerates
Is that bare metal since I'm running am emulator that might not be set up correctly
young meadow
Is that bare metal since I'm running am emulator that might not be set up correc...
I didn't touch anything
I'm running this on CachyOS
red shard
I didn't touch anything
I'm running this on CachyOS
What's that?
I'm guessing it's it's Linux distro?
polar spear
/equip
low wyvernBOT
red shard
also i got it to work now
red shard
I didn't touch anything
I'm running this on CachyOS
whats its based on, never heard of it?
or is it its own standalone?
pure breach
How long does it take support to answer?
I'm waiting for like 5 days and i even don't know if they even got my contact CS
lyric lodge
3 WORKdays
young meadow
whats its based on, never heard of it?
Arch
young meadow
red shard
https://wiki.cachyos.org/
im guessing you use waydroid?
red shard
i guess
young meadow
works well except with vpns
Why would you use VPN tho?
I don't use it, works anyway
red shard
Why would you use VPN tho?
i paid for it might was well use it
and i use a vpn for everything
im paranoid
vale portal
If I accidentally bought something with gems can I have a refund and removal of what I accidentally bought?
lyric lodge
If I accidentally bought something with gems can I have a refund and removal of ...
No
young meadow
red shard
you need an amd card for waydroid
fickle isle
Is there a list for ships that are safe to scrap?
#gameplay-help is that way
polar spear
lol thx
neat elbow
Whats the best way to get ahold of Azur Lane support? My account was recently banned for doing a refund i believe, and just want to chat with them about it
lyric lodge
/techsupport @neat elbow
low wyvernBOT
neat elbow
Thanks!
low wyvernBOT
❌ | You have DMs disabled, I couldn't send you the commands in DMs.
young meadow
/help
low wyvernBOT
📥 | The list of commands you have access to has been sent to your DMs.
pure breach
Tf, I'm already waiting a week for respond for my CS...
When is their work days?
/techsupport
low wyvernBOT
fickle isle
Tf, I'm already waiting a week for respond for my CS...
At this point it likely got buried over the weekend in China since you intially sent that when it was Saturday over there so maybe go DM a admin or somethin
pure breach
At this point it likely got buried over the weekend in China since you intially ...
Idk, I'm going to wait if sending mail helps, but in case if no than i have no other option
fickle isle
Sending another email likely will not help
still thicket
Help, "Operation/Story" button didn't works for this event
fickle isle
Help, "Operation/Story" button didn't works for this event
The story for this event is in the Inn thingy and you progress through the story by upgrading the buildings
still thicket
Oh, I see...
Thanks
flat thorn
Hello? I just got here and am wondering if anyone can help me with trying to retrieve my account.
fickle isle
Hello? I just got here and am wondering if anyone can help me with trying to ret...
/techsupport email customer service, there's not really much random people on Discord can really do for you here
low wyvernBOT
flat thorn
/techsupport email customer service, there's not really much random people on Di...
Ok thank you.
ruby cloud
I got a problem.
On my phone, Azur lane keeps restarting. Almost like the game closes, but it restarts on its own.
I have an android Nokia if that helps. I have tried clearing the cache, but restarts at random times. Sometimes it'll restart shortly after being in the main menu, sometimes it'll restart after an hour of playing roughly. And it ranges anywhere between that time
lyric lodge
It runs out of memory and reboots
pure breach
Sending another email likely will not help
Alr. I'm already waiting more than a week for answer, so I'm going to contact em
hoary lava
Hello. My game keeps freezing and reopening when i try and do autosorties on both bluestacks and mumu
pine berry
Hello, I'm trying to reinstall my game but keeps freezing on checking for updates.
pure breach
Alr, al support sucks.
Waiting week and half for em to answer my email - nothing
I even dmed Azur lane support staff and admin and no answer too...
So ig my money that i spend was just thrown out of the window
misty crow
pure breach
steady crypt
if i create a yostar account with the email i used for yostar email, is my azur lane account automatically bound to it??
twin robin
i hope they reconsider this latest initiative because last I tried the yostar login in gave me 30 seconds to input a code they'd send to my mail but the mail kept coming after a couple of minutes, so by the time the email with the code came, time expired and i wouldn't be able to login. Took over 10 attempts before i was able to login using that method which is why i ended up giving up on it...
Hands down the worst login method ive ever seen on a game and they want to make it the only one? (been about 2 years tho since last it used it tho)
wraith dirge
i hope they reconsider this latest initiative because last I tried the yostar lo...
So starting from May, we can no longer log in via Google and Facebook accounts ?
twin robin
that's what people are saying, which is lunacy given how atrocious and messed up that whole process is...
They either need to massively improve that method of login or reconsider this batshit insane direction
steady crypt
not to mention the amount of people that do not know about this with the 2 months time
wraith dirge
that's what people are saying, which is lunacy given how atrocious and messed up...
The yostar login kinda meh, cuz sometimes the code verification got delayed
wraith dirge
not to mention the amount of people that do not know about this with the 2 month...
And now i need to install it again just for binding thing, when the yostar login method kinda big NO for me
white ledge
well it seems like i already binded with yostar as my azur lane activity shows the current level and my username that matches the bind i did with facebook
neon seal
Hi, I have a question, if you click on this button, does it start a deletion procedure ?
lyric lodge
No if ypu select delete
lyric lodge
So starting from May, we can no longer log in via Google and Facebook accounts ?
There is no google login
neon seal
No if ypu select delete
Thx, i had a jump scard
spark radish
The Account Info tab on the webpage has the game details filled in but the Manage Devices tab only shows this. Am I missing a step or Is it gonna be populated when the update is rolled out?
twin robin
The `Account Info` tab on the webpage has the game details filled in but the `Ma...
i would like to know this as well as i have the exact same issue
sinful quail
My yostar account says it's bound to my azur lane but when I go into the game it's saying it's not bound to my yostar and when I try to bind it it's saying the account is already bound to something else?
It's basically only linked to my Facebook because that's how I logged in for years but now the update it's telling me the Facebook is apparently its own separate account and now I can't bind it to my yostar
dull belfry
I’m afraid of losing my account cause I don’t have access to the email on my current account
warped quarry
We need a tutorial explaining everything
jagged sundial
So, I bind my FB account with yostar on the website. But when I log back into the game, it logs me off and asks me to bind the account. I tried to do so (because I'm clueless), but it already states "The account you're trying to bind is already an existing account".
Then I tried to log using the yostar method. It works, but it starts a completely fresh account with a different UID than my real account, even though it uses the same email as my real one.
For the FB method, it also logs behind the binding page
forest spoke
All this is what is happening to me
It keeps sending me back to the tutorial
I want my account back I was 102 with Bismarck
And I got an email yelling at me
Dude Im just trying to get into the game without losing everything
forest spoke
Im willing to show how much money I spent on Azur Lane or I will probably never touch it again
dull belfry
This is such a bad idea
forest spoke
I love the ship girls but its not worth sanity
I took a break and boom this happens
dull belfry
Cause what’s gonna happen is a lot of people are gonna be ending up losing their accounts
sinful quail
Wtf that is like the most scammy sounding email I've ever read
jagged sundial
sounds like an anonymous spam email, jeez
forest spoke
I know
jagged sundial
Imma be real with no offense, they should probably take a step down from the migration on may
Knowing how convoluted and inconvenient the steps of binding accounts are
forest spoke
Yeah
inland olive
wtf is happening, holy shiz 
forest spoke
Yeah its crazy
dull belfry
This whole account thing is gonna backfire and blow up in their faces
twin robin
This whole account thing is gonna backfire and blow up in their faces
yup. im actually shocked they dont see it. im also worried aboutmy account even though on my end everything seems ok
cosmic dock
this yostar login system has literally been rolled out on other yostar published games. i promise you, there have been more issues with the login popup over the past 1.5 years than there will be once the system goes live in a month. everyone needs to chill out a sec. the current login in methods arent good, and if any of the social medias change their apis, then you cant login until it gets resolved. consolidating everyone into a single email password is so much better. doom post after the system goes live and shit still hits the fan. this was your friendly psa from someone whos helped others work around the website login for the past 1.5 years.
twin robin
this yostar login system has literally been rolled out on other yostar published...
so peopel should wait until they lose access to their account before they raise concerns?
Sorry but that's not how it works my guy...
I have an account with over 200 oaths and about 300 skins, so yeh the whole issue concerns me, even though everything seems to be ok on my end, seeing other people having issues with it is worrisome
And the yostar login is just flat out annoying and extremely inconvenient asking you to input a code instead of making you setup a password
The current login methods worked for me for 7 years so the idea that they aren't good is flat out cope and bs. Additionally, funny you talk about email and password when the login isn't made with a pasword but with a code
Furthermore, I already had a yostar account and when I accessed this new link i had to create A NEW yostar account, does this mean I now have 2 yostar accounts with the same email? I didn't unbind my old yostar account from the game but the new account on the new website shows its already bound (with the same UID), so why did it ask me to create a new yostar account and how does that work?
The whole process is extremely poorly explained
cosmic dock
so peopel should wait until they lose access to their account before they raise ...
yes, the current log in system is annoying. thats why its changing to a password system. the part you edited in as i was typing is exactly what people have been experiencing forever. people have been losing access to their accounts for the last year and a half because of the popup. when someone entered a new email in the popup, it would conflict with the current in game settings bind. if i had a nickle for every time i had to direct someone to email CS because of this, id be richer than Elon. i said they were consolidating the login into an email password, which would replace the current system. this system FINALLY going live for AL will literally fix everything. use your in game yostar email to register the new yostar email system. or email CS to change your in game bind to match. your data isnt going to be deleted.
twin robin
so after the system goes live it will change to password? so there's more bs steps to do even if everything seems set up now?
this only makes the whole thing worse not better 🤣
The last thing I want in my casual mobile games is to pay attention to phucken news about losing my account because of a phucken migration which I didn't see the latest news about...
And sorry but how many times we've had maintenance extension because of a simple update? this looks like something that is bound for them to mess up and cause a lot of problems within the community. I'd be shocked if thousands of players don't have problems with it. Again on my end it is already bound.
Literally everyone who doesn't get on discord or follows social media will have a huge problem with this, when it goes live, im willing to bet.
white ledge
about the new account yostar update in may 2026 do i have to unbind my other accounts and bind to yostar before may?
uncut yoke
I'm confused. I've tried to search for answers before asking here, but everyone else seems confused too. In-game it says my account is bound with, "Yostar Email connected," and I'm aware that it should say, "Yostar account connected." However, when I login to the website it does show my Azur Lane and Arknights accounts connected as well as my SDK and Bind SDK UIDs. I know they can't unbind the Yostar email in-game, but does this mean I'm ready for the rollout?
white ledge
I'm confused. I've tried to search for answers before asking here, but everyone ...
i'm also confused about the May 2026 Yostar Update, i been playing azur lane since 2025 and i feel worried about that if facebook and X are being removed does it mean my data will get lost? or do i unbind my facbook Or X And Bind It To Yostar Before May 2026
twin robin
this needs to say yostar account instead email? even though on the website is shows my UID properly connected?
uncut yoke
@white ledge Your data will be safe, but if it's not bound to a Yostar account you'll need to contact support and prove you're the owner. Make sure to note your UID and if you have any receipts for purchases, keep those as well. Obviously step one is just binding your account, but backups are a good idea.
@twin robin The System notice in game: "The Yostar account on the game settings page is different from the new Yostar Account, which we have now renamed Yostar Email." So you're in the same situation as me. I login to the website and my game data is connected to my Yostar account, but in-game my Azur Lane account is bound to, "Yostar Email," rather than, "Yostar account." I BELIEVE we're okay, but it'd be nice to have some confirmation.
white ledge
even if my account is binded on facebook and when i logged into my yoster center It Shows My Correct Exact Data
Correct Server
Correct Level
Correct Username
And Correct UID
uncut yoke
In-game, is your account only bound to Facebook?
white ledge
In-game, is your account only bound to Facebook?
yes its only bound to facebook
uncut yoke
Hmm. It's a related problem to mine then. You have a Yostar account and it's connected to your Azur Lane account, but it doesn't reflect it in your game settings.
I would LIKE to say we're all good, but again, we need some confirmation.
white ledge
it makes me think i would have to retire from playing azur lane by may 2026
twin robin
<@207430960889856000> The System notice in game: "The Yostar account on the gam...
yup, i basically connected as many things I can to have as many fallbacks as possible, but this whole thing is just convoluted and confussing.
I have bound the email, than the gmail, a facebook, X, and heck even bound my steam...
but apparently based on what a previous user said when the system rolls out it will switch to a password setting, which means something else will change
uncut yoke
Nah. If you have your account information you're fine. Worst case is that we have to contact support and lose a week of playtime. The data isn't going anywhere.
jagged sundial
patience is a virtue, they say. sooo
uncut yoke
Yeah, it's confusing. I bound my account to Yostar ASAP last year when they pushed it and now I'm in a more precarious situation than if I just ignored them and waited until now.
white ledge
i am using an emulator so
uncut yoke
It's okay Laffey. Your game data will not be deleted. On that I can assure you. As long as you have your account information, support will get it back for you. I'm just trying to avoid the hassle of having to do that.
white ledge
It's okay Laffey. Your game data will not be deleted. On that I can assure you. ...
dont worry about me, i aint mad i am always chill
uncut yoke
The only people that have to worry about losing their account are those that don't have a Yostar account AND don't know their UID AND don't have any proof of purchase from in-game transactions. I've heard support can be a little slow, but as long as you have one of those three people have gotten their account back.
white ledge
maybe its best not to uninstall the game without the account bind
uncut yoke
Yes. For now keep it bound to whatever you can. Hopefully they have more details about this mess soon.
white ledge
i'll keep it binded on my facebook account before may
dull belfry
I just changed my email on my yostar account that I had linked on a different account but this still pops up
uncut yoke
Did you create a Yostar account last year? This is just the recent push for account migration, but they started it last year.
dull belfry
A long time ago
But i had to log out of my account I had originally logged in to but I couldn’t access said account
uncut yoke
You'll need to contact CS. It appears your Azur Lane data is tied to your existing account that you can't access.
white ledge
facebook is my only account i binded and never binded to yostar and X
but when i did the yoster registration back in 2025 it shows azur lane is binded to my yoster centre
dull belfry
I did contact CS and they said they unbounded my account from my old account
twin robin
they need to update the website and provide more information relevant to the present.
When you press on the "what is a yostar account" you get this pop up, which is basically extremely outdated, almost 2 years outdated...
dull belfry
So I added my new yostar account in game and I was able to sign into my game account
Is that good?
It is the same in game account I had signed into yostar on my old account
white ledge
Is that good?
oh hello enterprise it seems like it is good
dull belfry
Hi
Ok just want to make sure because it won’t let me bind the game on the website but I can sign into the game through the new account
And it ending up as my old Azur Lane account
This stuff is so confusing
white ledge
And it ending up as my old Azur Lane account
well i never had an old account thankfully (i am a huge fan of azur lane now)
lyric lodge
Just a reminder to everyone, THE INGAME YoStar link IS NOT this YoStar link thing. It is still inactive, and will remain so till May
white ledge
Just a reminder to everyone, THE INGAME YoStar link IS NOT this YoStar link thin...
and i am seeing people worried about the save data being lost if the other accounts are being not supported after may 2026
dull belfry
But my new account should still keep my progress when I log into it right
I’m so sorry I am so confused
white ledge
i have to keep double checking since when i logged into my yostar center my azur lane progress matches the one i binded with facebook
dull belfry
Same
Well when i log into my new account my current lvl 126 account that i had binded to a different one still logs in cause i had to contact CS to unbind that old account
Cause I don’t have access to that email on said old account for yostar
So I changed it
So that’s a good thing right?
I’m sorry my autistic brain can’t comprehend this
white ledge
I’m sorry my autistic brain can’t comprehend this
coincidance i am autistic too
and yes changing emails can make better security
warm rock
So, I tried binding everything but the website says failed to retrieve game data. I have 0 idea what to do.
Cause this is what I am seeing and have a feeling that is not what it should look like?
dull belfry
Cause when i log into the new account my old in game account is connected
white ledge
Cause this is what I am seeing and have a feeling that is not what it should loo...
at least i dont have that problem
warm rock
at least i dont have that problem
I just have 0 idea what to do. Cause I don't think that is right at all. 
jagged sundial
Under the same email?
dull belfry
I had to change it cause my old account email I had no access
Through customer support
warm rock
Cause this is what I am seeing and have a feeling that is not what it should loo...
Well, if anyone knows what to do, please ping me. Cause I don't know.
jagged sundial
I should probably summarise my problem
I bind my FB account within the yostar website, not within the game. Get into the game and find out it logged off of my account. Tried to log back with FB, it asked for binding. Tried to bind, and said there's an existing account with this email already.
So I tried the Yostar method, got in, but started with a fresh tutorial with the same Gmail as my real account. The UID didn't match my real one either.
white ledge
I bind my FB account within the yostar website, not within the game. Get into th...
this must be a problem now, i never used yostar when i first played it, i used facebook and always ignored the yostar register every 7 days
but when i registered to yostar my data shows accurate that matches my facebook
scarlet terrace
wraith dirge
Alr bind my account back to yostar again and if in may i cant acces my account through new login method though im alr bind it to yostar account, ill guess i might just let it go and retire
wraith dirge
Welp i never contacted the CS through email and im only contacted them through in game, but wow never thought that they gonna give you that kind response
forest spoke
Welp i never contacted the CS through email and im only contacted them through i...
Same
wraith dirge
Why should I continue when they answered like that
Welp never thought that they gonna give you that response
Truly sorry for what happened to you
forest spoke
Yeah it sucks
wraith dirge
So, I tried binding everything but the website says failed to retrieve game data...
Try to contact cs and ask bout your game account status whether it alr got bind with yostar account or not
forest spoke
I contacted them again this time with purchases and my account number thanks to the yostar site
Because I can't remember numbers for the life of me
I better get my account back
This is the message I expected in the first place
So wrong email I guess
I swear if I lost all my hard work
wraith dirge
CS alr giving you a hint about the email that bind with your account
So you remember the email right ?
white ledge
guys is it true that facebook will no longer bind after may 2026 because thats where my account was binded on
wraith dirge
guys is it true that facebook will no longer bind after may 2026 because thats w...
Is your AL account only bind with Facebook ?
white ledge
Is your AL account only bind with Facebook ?
it shows my correct username and level so yes
and when i logged into yostar the progress shows is not incorrect
wraith dirge
and when i logged into yostar the progress shows is not incorrect
Try contact CS and describe your problem, they maybe can help to check your main AL account status
white ledge
Try contact CS and describe your problem, they maybe can help to check your main...
but thats my main account i have no issues
wraith dirge
Your login in game with facebook right ?
white ledge
yes thats what i always do
wraith dirge
Facebook can be considered as a 3rd party, so yeah there might be chance thats on may, Facebook login in game no longer available
white ledge
but is it normal that facebook is only binded and when i went to yostar centre it shows the save data from the binded facebook account is that normal?
wraith dirge
but is it normal that facebook is only binded and when i went to yostar centre i...
Your al account alr bind with yostar account right ?
white ledge
Your al account alr bind with yostar account right ?
i only binded facebook on AL but when i tried binding it on yostar it says Existing UID already binded
sour fox
I've always logged in via email and only bound a email account via yostar.
But for stella sora i registered... doesnt this mean i dont have to do anything?
Since i dont see any actions for AL.
white ledge
maybe i must of binded it on my old device which is why i cant bind it since facebook is the only one binded to recover my save data
i dont wanna risk using my other gmails to bind my account
alr let me try but will it cause my data to wipe out or not
wraith dirge
alr let me try but will it cause my data to wipe out or not
Well about whether they can help you or not idk, since maybe they gonna asked you about your account information
white ledge
proof i tried to bind it with my main gmail
wraith dirge
proof i tried to bind it with my main gmail
You alr bind it on yostar website and maybe you alr forget your yostar account
wraith dirge
I've always logged in via email and only bound a email account via yostar.
But f...
Well your al account alr got bind with yostar though
white ledge
You alr bind it on yostar website and maybe you alr forget your yostar account
i havent forgotton it i can still log in to yostar site with my main gmail and azur lane data is safe that matches the one i saved on facebook
wraith dirge
i havent forgotton it i can still log in to yostar site with my main gmail and a...
So you login into yostar website and your main account information alr got bind right ?
white ledge
So you login into yostar website and your main account information alr got bind ...
yes it has since i first played it back in 2025 on my phone when i first bounded with face book and then i registered to yostar to get rid of this pop up every 7 days and when i went to yostar centre the data shows its always the same, even when i level up the level updates
wraith dirge
So it mean your safe, since your al account alr bind with yostar account
white ledge
So it mean your safe, since your al account alr bind with yostar account
it seems like it
wraith dirge
They gonna remove yostar email and 3rd party login in game and change it into yostar account login
So as long your al account alr bind with yostar account then it safe
white ledge
idk what happens if i use another gmail to bind yostar
jagged sundial
So, if my real account didn't get swapped back with the fresh one, I can still log back into my real account after the may migration?
Theoretically
wraith dirge
idk what happens if i use another gmail to bind yostar
Mine only using email via login
wraith dirge
So, if my real account didn't get swapped back with the fresh one, I can still l...
Well as long it alr got bind with yostar account
jagged sundial
Yea, binded
wraith dirge
Well it kinda confused too since when login into yostar website doesn't need a password
white ledge
Mine only using email via login
i am so cofused now about the update coming on may and i feel like i'll loose my save data when i log in to azur lane after the update
wraith dirge
But someone said that when yostar login gonna start , it required a password to login
wraith dirge
i am so cofused now about the update coming on may and i feel like i'll loose my...
Same lol
Since my yostar account only login via email and didn't bind with any 3rd party
white ledge
here is the yostar centre
it shows my username it correct the server is correct and the level is correct that matches the one i binded with facebook
white ledge
i will keep the UID so i wont loose it just incase for recovery
wraith dirge
Keep remember the sdkuid account id
white ledge
i will i will screenshot it before may or when it starts in may
it seems like i am the only one who has the bind on yostar but not on app
wraith dirge
it seems like i am the only one who has the bind on yostar but not on app
It gonna be removed though on may
jagged sundial
But someone said that when yostar login gonna start , it required a password to ...
I will guess that when the migration goes through, the website might have the option to create a password. Pure speculation
white ledge
It gonna be removed though on may
the 3rd party binds? yes
wraith dirge
I will guess that when the migration goes through, the website might have the op...
Well hope they not gonna messed this up later
wraith dirge
proof i tried to bind it with my main gmail
Yeah this one
So only yostar account login required on may
white ledge
Yeah this one
ah okay, i must bind the yostar email before may does everyone have to bind yostar before may
wraith dirge
ah okay, i must bind the yostar email before may does everyone have to bind yost...
Well i just unbind my Facebook in game and move to yostar email and bind my al account to yostar account
jagged sundial
Well that would crush my chance
white ledge
Well i just unbind my Facebook in game and move to yostar email and bind my al a...
maybe i just unbind all my accounts first then rebind it
wraith dirge
ah okay, i must bind the yostar email before may does everyone have to bind yost...
But its up to you since your account alr got bind with yostar account
jagged sundial
Anyway, I will be waiting til CS responds
white ledge
Well that would crush my chance
i see you attempted to bind
wraith dirge
Anyway, I will be waiting til CS responds
Bind it through the website ?
jagged sundial
Bind it through the website ?
Already
jagged sundial
I bind my FB account within the yostar website, not within the game. Get into th...
^
wraith dirge
I bind my FB account within the yostar website, not within the game. Get into th...
Bruhhh if you bind your facebook into a yostar account when the sistem not implemented yet ofc it gonna overwrite
jagged sundial
Sob
wraith dirge
The yostar account can be used on may
jagged sundial
The waiting game.
wraith dirge
Try login on website and see if your al account information on there
white ledge
so i binded my yostar with my other email and for now i have 2 accounts binded my main and my backup
wraith dirge
so i binded my yostar with my other email and for now i have 2 accounts binded m...
Well goodluck on may
I alr prepared the worst for me
white ledge
i can just unbind it before
wraith dirge
i can just unbind it before
sour fox
Try login on website and see if your al account information on there
Kinda annoying you can't test it though before they get rid of email verification
white ledge
well, maybe i'll just see what happens on may even if i dont bind it on my alt email i will keep it binded on my main
wraith dirge
Kinda annoying you can't test it though before they get rid of email verificatio...
Idk why they have to remove email and 3rd party login method from in-game lmao
sour fox
Idk why they have to remove email and 3rd party login method from in-game lmao
It literally seems like the same login method
Because I still need a code to login lol
wraith dirge
Because I still need a code to login lol
Yeah when you logged into the website it asking the same verification code lmao
But i heard it gonna change to password method later
white ledge
maybe azur lane mobile would be coming to an end soon because of 3rd party being removed
wraith dirge
maybe azur lane mobile would be coming to an end soon because of 3rd party being...
Maybe cuz even in game chat kinda quiet
white ledge
i just wish all my ships dont get lost
at least when i bind using another email it didnt affect my current bind thankfully
wraith dirge
Hope it didn't completely messed up on may later
bronze mason
Binding is such a pain. I keep getting an error about it being on another acc and the responses i see people post from cs doesn’t make me confident….
white ledge
i am seeing people wanting it to be cancelled and keep 3rd party binds
wraith dirge
Binding is such a pain. I keep getting an error about it being on another acc an...
Just try contact them and see if they can help you about your account
wraith dirge
i am seeing people wanting it to be cancelled and keep 3rd party binds
Yeah some inactive old players got back into the game just to make sure their account alr got bind lol
bronze mason
Just try contact them and see if they can help you about your account
I did. Just waiting now yeah. I either get other acc error or migration error so I hope they can help. If not I’m screwed
white ledge
Yeah some inactive old players got back into the game just to make sure their ac...
and people should not uninstall the game before may they better keep it installed so the savedata doesnt wipe out during may
bronze mason
I’ll just save my uid if that happens tho
wraith dirge
I’ll just save my uid if that happens tho
Yeah at least it can help you to process your account
white ledge
and it seems like people wants the PC version of azur lane
wraith dirge
and people should not uninstall the game before may they better keep it installe...
Yeah gonna wait until may and see if the account successfully got migrated
dull belfry
Emailed support and they unbound my account from my old account and was able to bind it to my new account
white ledge
well done, now this means you dont have to worry about may
dull belfry
Indeed
wraith dirge
Emailed support and they unbound my account from my old account and was able to ...
Same like me back then
Asking them to unbind my yostar email cause i no longer have the acces of my old email
dull belfry
I was up all night trying to figure it all out
white ledge
maybe i would do is, maybe i'll try and unbind my yostar using my other gmail and my main gmail and then rebind it so it can fix the UID message error
dull belfry
This whole thing was stressing me out last night
wraith dirge
maybe i would do is, maybe i'll try and unbind my yostar using my other gmail an...
Well goodluck but be careful if you always asking about unbind many times within a month's they gonna see it as a sus act
white ledge
Well goodluck but be careful if you always asking about unbind many times within...
maybe i'll just wait instead
and maybe i just wont bind it with my alt yostar account
dull belfry
I only found out about this thing last night
dull belfry
and maybe i just wont bind it with my alt yostar account
I wish you good luck with getting everything sorted out
wraith dirge
This whole thing was stressing me out last night
Yeah when especially they announced about migration so sudden
white ledge
I wish you good luck with getting everything sorted out
i'll keep it binded on my main yostar account but not bind it on my other account as i binded it with my facebook and my alt email
jagged sundial
Try login on website and see if your al account information on there
Still there
white ledge
there is a small chance i will have to quit playing azur lane if it gets to may (if my account did get lost after the update)
wraith dirge
there is a small chance i will have to quit playing azur lane if it gets to may ...
Everyone have the same worries like you
wraith dirge
Still there
Well goodluck on may 
warm rock
Try to contact cs and ask bout your game account status whether it alr got bind ...
Fair enough.... Cause I just see what it says and makes no sense to me whatsoever.
white ledge
But we will have to find out
My hope is my save data will stay in the game but 3rd party accounts will be unbinded after May I assume
wide star
does someone know how to recover a old account?
or where i have to go ti solve the issue
*to
lyric lodge
there is a small chance i will have to quit playing azur lane if it gets to may ...
We've had that 1.5 year ago when this got added 
lyric lodge
does someone know how to recover a old account?
/techsupport
low wyvernBOT
white ledge
We've had that 1.5 year ago when this got added <:EssexWheeze:111392162027746103...
everyone seems to be worried about their 3rd party account binding being removed after the May 2026 Update
wide star
@lyric lodge thanks
desert fox
i have been trying to launch the game on steam and it isnt starting and i have gone throug properties and still dosesnt work
lyric lodge
You mean Crosswave?
desert fox
yes
neat elbow
Is there a usual estimated time on when you hear back from support? I’m at a week with nothing, just not sure if that’s normal or not.
jagged sundial
Is there a usual estimated time on when you hear back from support? I’m at a wee...
Some get it within the week, and some unluckily didn't
Not really normal
neat elbow
Ahh ok, maybe Ill try again in a couple of days
nova sand
Hi all,
Returning player, having issues with the Yostar account changes. Seems like all my old login methods (old Yostar email, twitter, etc.), just take me to the new player tutorial. How's the support email turnaround time?
warped quarry
Remember your account server
tardy onyx
how my account alrd binding but result is Lv.2 beginner account (Start from new player)
gritty osprey
I'm kinda scared for the upcoming update, am I safe? Only AL and ARKN have the bind ID, and I don't know why.
white ledge
I'm kinda scared for the upcoming update, am I safe? Only AL and ARKN have the b...
me too
white ledge
well if level up my commander level the game save data i binded updates the level to make it match
wraith dirge
I'm kinda scared for the upcoming update, am I safe? Only AL and ARKN have the b...
Is your yostar account login via email only or 3rd party ?
sage venture
Stuck on this page on new phone. Any ideas to try?
So far tried restarting phone, mobile data, vpn.
lyric lodge
Use /logmode and paste the results
sage venture
chatgpt told me might be related to the obb file issue. the game auto downloaded from copying old phone, so gonna try uninstalling and reinstalling first
aight reinstalling works lol
🔥 chatgpt
gritty osprey
Is your yostar account login via email only or 3rd party ?
I log in like this, but I can also use fb.
lyric lodge
As said, that system is unconnected to Yostar account
harsh basin
Basically if you open your yostar account in web and you have AL account binded there, it'll be safe right?
wraith dirge
I log in like this, but I can also use fb.
I meant the login on the yostar account website , cause that was the yostar email ingame login you show
wraith dirge
Basically if you open your yostar account in web and you have AL account binded ...
Yeah cuz that was the new login method their gonna implement on may
harsh basin
Yeah cuz that was the new login method their gonna implement on may
But I can still login with that email binded like usual?
wraith dirge
But I can still login with that email binded like usual?
You using email to login into yostar account website right ?
harsh basin
You using email to login into yostar account website right ?
Yeah, the email, not FB or twittie
usually the email-get code thing
wraith dirge
Yeah, the email, not FB or twittie
Well i guess as long you al account status alr bind with the yostar account on the website your safe
Just keep remember your bind skuid and account id
digital canyon
I bought some gems recently but they haven't appeared know my account, is this normal?
white ledge
I bought some gems recently but they haven't appeared know my account, is this n...
probably a deley
wraith dirge
I bought some gems recently but they haven't appeared know my account, is this n...
Try contact cs if the gems still didn't appear
digital canyon
Try contact cs if the gems still didn't appear
Will do
lyric lodge
Check if it's not on Hold, Apple loves to do that...
digital canyon
Check if it's not on Hold, Apple loves to do that...
I doubt that's it, I'm on Google Playstore (and I checked) but also I filed the report, so hopefully they fix it before midnight...
I wanted Soyuz qwq
digital canyon
Issue got fixed. Thanks!
dry moon
So I can't add "Liddle Fred" to my fleet, I see her in my dock, but when I go to add her to a fleet she is not found. How am I supposed to "complete missions with her in my fleet" when I can't add her?
eager mist
so im safe from getting locked out my yostar game accounts if i bind everything to the unified one in the account center web page?
then whats the difference between the first and second image
lyric lodge
Nothing? 
eager mist
Nothing? <:SpeeWhat:468866540301975552>
so i can still login like this once the update is rolled out?
oh it'll be a whole new interface?
lyric lodge
(tThough the login system is the same)
eager mist
(tThough the login system is the same)
so its all good if i see this?
white ledge
so its all good if i see this?
so that has to stay binded before may 2026 right?
eager mist
uh idk but i think
fluid compass
Guys i suppose im not the first but please help with account binding, i have no idea what to do and i really dont understand the image AL posted on twitter, pardon my ignorance
wraith dirge
so i can still login like this once the update is rolled out?
That was yostar email login method and it gonna be removed on may, cause they gonna starting implementing a yostar account login (the one you al account bind on the website) even though maybe the login almost similar with yostar email login method but let's see what its like on may
eager mist
That was yostar email login method and it gonna be removed on may, cause they go...
So it’s all good even if both emails are the same? For the former and new yostar account
wraith dirge
So it’s all good even if both emails are the same? For the former and new yostar...
I used same email
eager mist
Alright
faint current
On the website it says I can 'update' my gmail even though it's already binded to my yostar acc
Is it necessary that I update?
south niche
Attempting to figure out how to recover an old account atm. Pretty sure I only logged in via google before, so I'm not really sure how to do so. Found a whole ton of screenshots of my old collection on here, actually
south niche
I have an old purchase record for fair winds pass, but can't recall the account information...
calm finch
Is there a way that I can buy gem with visa in vietnam?
vast nexus
Why is the AL login page making a new account for me when i attempt to login using my yostar account?
vast nexus
but when i log into the game it’s putting me in a different account
mint bobcat
Why is the AL login page making a new account for me when i attempt to login usi...
#3
wraith dirge
but when i log into the game it’s putting me in a different account
Yostar account login method its not implemented yet
Need to wait until may
white ledge
I Just Cant Stop Waiting For Mak 2026
warm rock
So I tried again after seeing it got taken care of but now this is happening? So am I ok then?
I literally cannot tell.
warm rock
So I tried again after seeing it got taken care of but now this is happening? So...
Nevermind. I found out. Is a whole different email for some reason.
south niche
I only get the option to bind to a new account, so I'm not even sure how I would log in with the old one...
subtle pagoda
Hey so I am getting back into the game but the accounts I bound to fb and twitter doesn't work, in the sense that a few years ago they created new accounts which I was able to recover the old account, yet now they aren't bound anymore, has anyone also had this issue?
worn spruce
Hey so I am getting back into the game but the accounts I bound to fb and twitte...
Same problem here🖐️
subtle pagoda
I contacted them via an in-game support channel under help, there was some response but the ticket got deleted
I can keep you updated if you want
sinful yoke
Hey so I am getting back into the game but the accounts I bound to fb and twitte...
are you certain you are logging into the correct server you had your data on?
worn sky
any idea what this could be? On mobile, android. No updates from playstore/app info, can't access the repair function
lyric lodge
any idea what this could be? On mobile, android. No updates from playstore/app i...
You're logged out, log back in on the left
worn sky
You're logged out, log back in on the left
That did it, thanks for the help
earnest dune
About Unryuu's skin "Mirage in the Night"
Can we turn off the screen shakes??
I hate screen shakes, it make me dizzy.
subtle pagoda
are you certain you are logging into the correct server you had your data on?
hey, so it turns out I had a twitter account under a very similar name, which resolved the issue
cosmic dock
@pure canopy pinging you here since your question is not so much about feedback. did you tap on the coupon icon on the event page? it doesnt get auto added to your account. the help page also says which skins are eligible for receiving the coupon. ill assume the aquila skin qualifies.
pure canopy
<@586891821767196673> pinging you here since your question is not so much about...
yes I already tried tapping it, weird the game just state buying party dress is counted, I think they should be more specific about this, like only the new party dress skin is eligible I guess 😅
lyric lodge
Seems pretty obvious to me. And no, Aquilla is not eligitable
pure canopy
thank you I now saw my mistake
zealous rain
What happen?
celest spire
So I like the music of the game but does the jukebox ever update with new albums?
fickle lily
What happen?
The Deadly April Fools Deadly (to your sanity and game) Bulin Skin. Don't equip the skin and don't set it as a secretary. I ended up with a black screen. I guess I need to open a ticket. No ticket, I reopened game and an other secretary rotated in. I can remove Bulin now . . . Bah
lyric lodge
Another question for those with broken skin: Do you have minimal install option? The skin might not be properly set in the file to get itfor these users
sharp ridge
Another question for those with broken skin: Do you have minimal install option?...
I think so!
queen compass
Hey, I got a new cell phone and reinstalled AZ. When I try to log in, I get the Yostar page asking for my email and code.
When I enter both, I get the message: “Failed to bind 400215: The Yostar account has been bound to another in-game account.”
But I can log in just fine using a browser. How do I get back into the game?
lyric lodge
Hey, I got a new cell phone and reinstalled AZ. When I try to log in, I get the ...
That system is inactive till May
queen compass
So, does that mean I can't play AZ on my phone anymore? What am I supposed to do now, lol?
sharp ridge
So, does that mean I can't play AZ on my phone anymore? What am I supposed to do...
Costumer support can give the old "Yostar account" (aka your email). I speak of my experience.
queen compass
thx, i'll try that
minor flame
Uh it auto-cancelled my pass for some reason and now I can't try buying it again? oO
OK it got resolved now, guess I had to wait a bit
Still weird it think it cancelled itself '-'
oblique hemlock
Why?
oblique hemlock
floral flame
In line with "new Bulin skin problems"
Any instance it pops up, the game pauses. I can "swipe back" to exit, but "repair assets" says nothing is wrong.
This does mean the actual gameplay battle to finally obtain it is borked.
sharp ridge
In line with *__"new Bulin skin problems"__*
Any instance it pops up, the game p...
Try the update all assets button.
floral flame
Try the update all assets button.
I don't have the bandwidth to download another 1.1 GB.
floral flame
Stop allowing players to apply to guilds when they can't actually join. I've gotten the third "player just left another guild and cannot join" message.
hidden laurel
this shit keeps showing unable to retrieve latest version info
sharp ridge
I don't have the bandwidth to download another 1.1 GB.
Press the skip button at the beginning of the cut-scene?
mint bobcat
So, does that mean I can't play AZ on my phone anymore? What am I supposed to do...
Can you close the yellow window and log in using the black Yostar button
carmine hedge
I keep getting black screen whenever I go to any menu and then back to lobby... so game is literally unplayable atm, any help? Like literally, I do dispatch and exit that menu? Black screen, I go to missions and exit? Black screen
lofty dome
where is my account?? i linked my yostar years ago, it even shows the old uid on my account but it binds a new one and starts me new
i've spent 5yrs and way too much money to lose that account, i took a break for about a year
already lost my Arknights account from years ago
floral flame
Press the skip button at the beginning of the cut-scene?
Yeah, that let's me go through the event. Everything still hangs (until I hit back) whenever the skin is displayed though.
lyric lodge
Update all assets or wait for them to fix the minimal install bug 
queen compass
Can you close the yellow window and log in using the black Yostar button
Yep, I didn't even see the close button—I must be getting old... I clicked on the link at the very bottom to get in
thick tiger
Since yesterday, the game freezes up for 1-3 minutes randomly, then kickes me out with this message, i can log in back most of the times, but sometimes i have to restart the game completely. Only AL does this, both on wifi and mobile data. Any idea what it can be and how to fix it? Thanks
tribal shell
Same issue here, nothing wrong with my net, everything works fine except AL
rustic wind
Same here, on several different devices. I am used to the occasional disconnect, but since the last update, I'm getting a "Network connection failed" and "Login data Expired" - sometimes just minutes apart, and I've tried on three different devices. First time it is this bad in my history of playing AL - and I've been playing on Washington ever since EN 1st Anniversary.
sharp ridge
I use to get that issue on my old phone, but not my current one. So it could be a hardware issue.
rustic wind
I use to get that issue on my old phone, but not my current one. So it could be ...
Doubt it, unless you consider a Samsung Galaxy Ultra S25 an old phone.
Anyways, AL's behaving right now - for the last 1.5 hours. Before I could barely fight a single fleet in OpSi before Login Data Expired again. My money is on a service issue - degraded or a temporary bottleneck. Can't be certain, but looks like the issue is under control now.