i cant bind my account to a yostar one. is it like bad? will they move to just yostar accounts as ways to login or something
#tech-support
silver lance
torn holly
we got a problem with binding an account, it lets us bind but wont take over the leveled save and wants us to start anew from the tutorial. someone got time to help us?
small pollen
anyone experiencing extreme lag?
crude sentinel
Game isn’t starting when I get to press to start screen
primal heron
Hello, I intend to return to the game, but it seems the Twitter (now X) login option is no longer available. I still remember my UID and have some emails I exchanged with the support years ago. Is it possible to reclaim the account with that much information? I think it's been 3 years since I dropped the game
lyric lodge
It's available? Are you playing JP?
primal heron
It's available? Are you playing JP?
Global, washington server maybe. I don't remember
quartz pivot
Hello, I intend to return to the game, but it seems the Twitter (now X) login op...
Did you only bind it to Twitter?
If so contact them and give them as much credentials as you can get
They should be able to help you
You should bind it to yostar email and the yostar account for future proofing
Can never trust third party apps
steel tapir
Hello people, I have somewhat the same problem as SupNep. Im a returning player but I remember close to nothing. I only know my in game name and the server I used to play. Is there any way I can recover the account ? I tried several emails, I also remember binding my facebook but when I login with facebook there are no save files in any of the servers. Any help is welcome
primal heron
Did you only bind it to Twitter?
If so contact them and give them as much creden...
I dropped the game before the announcement about moving to Yostar. I sent the email, hope they reply soon
small pollen
can you change the ingame bound email?
quartz pivot
can you change the ingame bound email?
Yes but you'll have to contact them
lime plover
Anyone else having this issue? My connection is fine lol
I checked play store to see if there was a new version but there doesn't seem to be
small pollen
restart device
lime plover
restart device
Yeah no change, same message. I'll reinstall, hopefully that works
lime plover
Reinstalled and still getting the same problem, any other possible solutions?
balmy prawn
Hi, does anyone know how to fix this problem? Until last night I hadn’t had this issue, but today when I try to enter the game it doesn’t go past this loading screen. I already restarted and reinstalled the game, but nothing.
lime plover
So far the only thing myself and another reddit person have noted is to use wifi.
lime plover
Disregard I fixed it by using a VPN. Must be a T-Mobile issue
lime plover
Hi, does anyone know how to fix this problem? Until last night I hadn’t had this...
I have no issue now using a VPN. Seems like it's some kind of funky issue with Tmobile
balmy prawn
I tried using ProtonVPN, but nothing. I’ll try another VPN.
But it’s late, I need to sleep. I’ll try tomorrow.
I lost my daily login.
wooden venture
having trouble getting out of the server page, restarted my wifi, restarted my pc
can't even click confirm
ocean viper
it works fine without vpn now ...strange
lime plover
Seems like T-Mobile is blocking Azur Lane, everyone I've seen with this problem is on T-Mobile
I'm not paying for a VPN sub just for this, I'm going to call them later and see what's up or else I'm switching carriers
Although I just turned VPN off and I seem to be able to connect normally again 🤷♂️
fickle isle
I'm on T mobile and it's always been fine fr me
lime plover
Interesting, no clue then lol mine is fixed magically though
upbeat wasp
What channel could i use to ask about yostar store merchandise?
radiant sail
What is the currently safest and most stable Emulator?
cosmic dock
What is the currently safest and most stable Emulator?
mumu and nox seem to be the only 2 not giving players any trouble as of late. ive been using nox since forever, but never tried mumu so i cant vouch for it personally. bluestacks and ldplayer have had a lot of problems starting with the mandatory app update a few months ago (ignoring the 32/64 bit os issue). for nox, android 9 was wonky, but android 12 beta is working fine. you could try searching the discord for "mumu" to see what others are saying about it.
cosmic dock
What channel could i use to ask about yostar store merchandise?
emailing them would be best. this is from their website. make sure its the us [dot] yostar shop. they changed sites to a us based one due to the tariffs.
radiant sail
mumu and nox seem to be the only 2 not giving players any trouble as of late. iv...
Fair. Thank you. And what about safety?
cosmic dock
Fair. Thank you. And what about safety?
i havent noticed anything out of the ordinary, but i also havent looked much into it for nox. its def not good that i dont, so def look into it for any emulator you end up trying, and anything in general.
upbeat wasp
emailing them would be best. this is from their website. make sure its the us [d...
Alright thanks. Just wanted to ask about tracking since no updates are shown in the Shop app
cosmic dock
ive had no issues seeing updates in the play store through emulator. the app center has been weird with not showing stuff, so i dont bother. i log in using a spam email. since AL is currently in maintenance, no updates currently shouldnt be a problem. and since there want an announced app update, then the game itself should update after maint, not the app. if youre logged in and AL isnt appearing in the shop, then you might need to visit the emu forums.
radiant sail
Thank you. I will Look into Nox. It would make playing a bit easier, given my Phone wasnt bought with playing Games in mind XD
exotic sky
i cant login my Yostar account, i have a lvl 66 AL account, then i install the game on my emulator i accidently login wrong server, now everytime i login it say my Yostar account has been bound with another in-game account, both my main account and lvl 1 account are on the same email
how can i unbind this lvl 1 account ? now i cant even login my main on Amagi server
sometimes i click login with Yostar account and it just fix itself but sometimes i cant login, its like gacha to login
lime plover
What is the currently safest and most stable Emulator?
Mumu is recommended by Yostar. I've been using it ever since other emulators have had issues running AL. It's made my netease so should be relatively safe
jovial wharf
I don't know when it started but every time I try to go into a game it just loads to 100% and dosnt load. I have been waiting for 10 minutes on this loading screen and it wont load. I tried reopening the app, restarting my phone and all that. Does anyone know how to fix it?
scarlet geode
Turn off ninja battle ui
jovial wharf
omg thats all it was? Thank you lol
glacial crystal
Turn off ninja battle ui
Brother that is major bs, thanks for helping me out also with your comment.
radiant sail
so, Mumuplayer?
ok
im giving it a try
and it wants... what. To do whatever with my bios
???
calm wyvern
ui adjustment doesn’t work for dock and ship detail
bright berry
and it wants... what. To do whatever with my bios
its probably asking your to enable virtualisation which is a standard thing for emulation
radiant sail
could you elaborate what that does?
bright berry
in the most simplest terms it makes it so your hardware (usually mostly the cpu) can share its resource more efficiently across different environments
so in essence instead creating a long winded bridge for the emulation <-> hardware the emultation can just directly use your hardware
which makes things run more native and also significantly improves performance
googling it will give you a more detailed explanation however but it is very technical
(side note: the reason other emulators tend to not ask for it is because they tend to support hyper-v from windows which is essentially the bridge i mentioned, but hyper-v, while performant, still isnt as good, and mumu doesnt support it)
(side note 2: make sure you actually downloaded mumuplayer12)
i should also note that it does not mean mumu can do whatever it wants with your pc nor that it can do things with the bios
it simply just wants that to be enabled to provide a stable emulation environment
radiant sail
this is what i have right now
bright berry
that looks correct
radiant sail
5.0.4? It says in the download
bright berry
yeah the specific version doesnt really matter too much for mumu
radiant sail
alright. i will open the guide on my phone and then see what i can do
livid timber
Is the UI being covered on the left a settings issue or a bug? Started appearing this way after I downloaded the most recent patch.
delicate ermine
Hey i need some help
After months i wanted to login again on my old account but when i used my mail it created a new account but when i log into the website it still shows my old account then I tried to login on another device with the linked apple account and it sad that my mail belongs to another account
How can i get back on my old account
red basalt
Should I offload data on my Iphone to increase game performance?
hard hearth
Hey isit just me or like AL is crashing more often after the maintenace
Im using an Ipad Air 4
need help pls
icy plaza
Yeah I'm also suddenly getting lots of crashes. I had 4~ crashes since the update. Before this update my game crashed maybe 1-2 times an entire month
grizzled robin
I tend to get only 20 minutes now before the game begins to gradually lag more and more, until it straight up crashes, forcing me to restart it (something that never happened before last maintenance)
random wraith
I tend to get only 20 minutes now before the game begins to gradually lag more a...
might be unrelated, but today I noticed that VRAM usage creeps up slowly while playing on an emulator (up to date Mumuplayer), it only clears up when I close AL (not the whole emu, just the game)
I first noticed that after having the game open for like 2 hours. Video playback on the browser on my other monitor and another light game started getting choppy, so I open the task manager and, lo and behold, VRAM almost fully clogged up. I closed the emulator and it went to almost empty.
This never happened before the last update yesterday, maybe it introduced a bug that causes a memory leak?
grizzled robin
Yeah, I noticed that too
random wraith
so I'm playing around right now, letting META skill point farm run and yeesh...
that can't be normal
and then I launch the game again and it's at 0,9GB
my completely uneducated guess is that the game keeps loading in more and more instances of the same assets to the memory and not clearing it until you close it
just... wow... constantly switching secretaries on the main screen also does this
though scrolling through character pages in the dock for a while clears the memory clogged up in this way
grizzled robin
Hopefully this will be fixed quickly
idle rock
Uhm I just downloaded the game, it say‘s klick to play, but it doesn’t react is that normal, or do I need to re-download the game?
fickle isle
Sometimes it might take a few extra taps
idle rock
I tapped like the Home Screen
Nothing is reacting
I will redownload let‘s if it works then
lavish musk
the game is causing memory leak after last update, it's not playable on current phone as it drains RAM over time, I hope developer recognizes this issue and fix it asap
marble stream
Experiencing memory leaks as well since the update yesterday, emulator is having the same issues.
slate blade
I’m unable to log in and play the game brings me to bind pages but my accounts already been binded I’m just not able to log in
Customer service is busy so if anyone can help it’d be much appreciated
wooden fossil
I’m unable to log in and play the game brings me to bind pages but my accounts a...
I have the same problem here
I'm very new but I got a new device to re download it but it won't let me back in
sharp crest
you have to press “results found” in the server list
cerulean pilot
Joined the server to ask about this same problem. Trying to log into my account on a new device, but there seem to be no options for that. All it wants to do is "bind" the account to an email address, and fails when I use the same one as I used on my other device.
I've spent ages pressing literally every UI element imaginable seeing if I missed something. Am I losing my mind? xD
slate blade
you have to press “results found” in the server list
This doesn’t pop up
sharp crest
the button is at the top of the server list
cerulean pilot
The server list isn't available at this point. It only shows up once you've successfully bound/logged in to the account. This won't let us do that.
slate blade
Well customer service got back to me looks like they deleted my old account and created an entirely new one for me
Seems like I used the old binded system or something
So problem kinda solved
cerulean pilot
I only started playing two days ago, so that can't really be the issue for me xD
Still can not log in/bind on any other device than the original.
slate blade
Yeah idk that what my email had said thankfully I wasn’t too far into the game but still that might be what they do
sacred wave
I’m unable to log in and play the game brings me to bind pages but my accounts a...
Just close the bind window, you will see the actual login button and can use your bound e-mail.
A "Yostar" button.
cerulean pilot
That's the issue. That button isn't doing what it should be doing. Instead of logging you into the account as it should, it just sends you back to the "bind" prompt with the email auto-filled. Which then fails, because it's already bound.
sacred wave
That's the issue. That button isn't doing what it should be doing. Instead of lo...
Not get this one?
cerulean pilot
Not get this one?
Yep. And when I put in the email, verify and confirm.... it takes me to the binding screen.
Seems like whatever it's supposed to be doing, it's not doing that. It's hard stuck on the binding process.
sacred wave
Yep. And when I put in the email, verify and confirm.... it takes me to the bind...
Did you bound your e-mail?
cerulean pilot
Did you bound your e-mail?
Yea. Been playing for a couple of days on one of my devices. Can't log in on my phone tho.
sacred wave
It might be a bug, so go to bug-reports room and use the form, I think.
Also, you can use in-game support desk for help, then wait for them to fix your account.
cosmic dock
Yep. And when I put in the email, verify and confirm.... it takes me to the bind...
just close the binding screen. on the bottom right should be a box that says ignore for 7 days or something. the website login isnt live yet.
cerulean pilot
just close the binding screen. on the bottom right should be a box that says ign...
Oh that seems to do the trick. Thanks!
Odd, but I see the logic now. I'd definitely classify it as a UI bug as it is.
Maybe they got it sorted when it's all fleshed out 
cosmic dock
unfortunately its not a bug. its just awkward. they started migrating everything to a new yostar system last year. it hasnt gotten to AL yet, but they implemented the initial system first. itll def sort out once it goes live until then, there will be questions and issues.
cerulean pilot
Oh wait, never mind. It didn't actually log me into my account.
After entering the email and verifying, it just sends me into a new account 😢
I was bamboozled by the "login success" message. But apparently that was just logging me into a fresh account.
cosmic dock
Oh wait, never mind. It didn't actually log me into my account.
After entering t...
in the center, tap on "change" on the top left ish, tap on "results found" thatll scan the servers for an active account. swap to your server. if that doesnt work, then youll need to email CS for account recovery.
cerulean pilot
Yea I checked that. No characters found. It's definitely on a completely fresh account.
I'm just gonna chuck it up to a bug for now and check back after next update.
cosmic dock
/techsupport next update is a week away, and itll end the current event. if you still need to roll or farm, id email CS than wait. if trying to log in through the yostar website system overrode your account, then next maintenance wouldnt resolve it.
low wyvernBOT
cerulean pilot
I still have access on one of my devices., so should be fine for now.
According to the yostar website, my account is properly linked.
sacred wave
unfortunately its not a bug. its just awkward. they started migrating everything...
They're new players and just play the game for a few days, so it's not that case.
cerulean pilot
Not sure exactly what you mean by that.
But generally new users are the best way to evaluate a system like this.
It's shouldn't require expert knowledge... it's a basic login system.
If it's not obvious to a first time user, it needs some work.
sacred wave
Yes, it should not be any problem like this.
Just let in-game help desk fix your account will do the job, I think.
hard hearth
Any way to stop AL from crashing???
Im crashing so much after the recent maintenance
And my AL never crashed before
iPad Air 4 device
hard hearth
Im crashing so much after the recent maintenance
Crashes whenever im farming campaign or opsi
haughty olive
The game also crashes, as I noticed, over time the game consumes more RAM and when it reaches the limit on the device, it simply closes
vestal wigeon
asking if skill issue or some setting preventing me from downloading mumu, says site can't be reached
iron grail
Hey, I just bound my AL account to a new email address as I'm looking to move away from Google services as much as possible. The pop up allows you to choose a different email than your old address, but when I check my ingame settings it's still bound to my old gmail address. How should I go about getting this fixed?
iron grail
Looking at the pins I get the idea that these are still two separate accounts, the yostar account you link in settings and the one you make that spans across multiple yostar games?
iron grail
Okay I logged into the yostar account and clicked on "What is a Yostar account" and that answered my remaining questions
Sorry, please disregard :3
naive prism
i usually play on a iphone 12 mini with ios 17.7.2 and it keeps crashing since thursday. To be exact mostly while fighting.
neat nymph
this and the memory leak, when fix?
lyric lodge
Monday, #game-news
grizzled robin
Yeah, there's maintenance tomorrow, let's hope it will fix the issues
lyric lodge
They already fixes most issues in JP and CN 2 days ago 
delicate ermine
in the center, tap on "change" on the top left ish, tap on "results found" thatl...
does not show my account
only the fresh level 3 account which was created after i tried to login with my mail that is linked to my old account.....
when i look on the yostar webside i still see my account just cant login...... i tried every liked account login method
every time it tells me my mail is used on a different account already
cosmic dock
does not show my account
only the fresh level 3 account which was created after ...
/techsupport Email CS. They can help. Something must have overrode your bind when you bound to the website. Its unfortunately happened to others as well.
low wyvernBOT
delicate ermine
the "contact us" is not really helpful because i dont have any ss of my account profile page
and email is problematic for me....
cosmic dock
You don't need screenshots, but they do help. The devs can find your account with other info. Unfortunately emailing them is the most reliable way to get help for this kind of situation. The in game contact system is unreliable at best. If emailing is really that much out of the question, then DM an admin and see what they say for contacting a staff member.
delicate ermine
You don't need screenshots, but they do help. The devs can find your account wit...
? or do they mean of the fresh account
cosmic dock
Should mean old account. If you have your uid written down, that should work. Otherwise, fill out as much info as you can.
delicate ermine
already filled all the stuff out with the yoster account ss and stuff but because this is a "necessary" ss they want i cant finish it
cosmic dock
Oh, I just noticed it's a form. I'm sorry for sounding like a broken record, but you really shouldn't bother with the in game contact form. I've literally never seen anyone in this discord use it and get a reply. Not sure what else to tell you.
delicate ermine
im gonna write a mail just hope ill see any message because my mail recently got spammes like a ton
waxen coyote
Hey anyone have any issues when opening the game. Mine just says checking for updates but when the update prompt appears it doesn't update the game at all
lyric lodge
steel tapir
guys I sent an email regarding account recovery 8 days ago and still got no reply, is this normal and if its not, do I just sent another email ?
lyric lodge
Send another mail
tall ether
guys I sent an email regarding account recovery 8 days ago and still got no repl...
It’s not normal as I’ve sent an email for account recovery and they replied back immediately. Make sure you’re also emailing the right one as I accidentally emailed their merch support which they then directed me to in-game/account support.
steel tapir
could you sent me the right email please ? I might be sending it to the wrong one
lyric lodge
/techsupport
low wyvernBOT
steel tapir
thanks a lot
blissful bay
Does the island mode use baked lighting?
I noticed when i walk far enough from a building the shadow disappears, and the shadowed side of the building also gets brighter
Like the shadowed side isnt "baked" in
Also i noticed the shadows move with the time of day
so thats why there isnt baking
oblique karma
does anyone else struggle with completing quests in the 3d mode? for example it says i got 5 out of 5 logs, but nothing happens? edit: fixed itself after i re-entered from mainpage
harsh basin
The girls won't talk to me in the dock screen, is this another bug?
toxic holly
The girls won't talk to me in the dock screen, is this another bug?
Same
viscid rose
Hi everyone Im Craig 🙂 First time in the Azure lane Discord room. Long time player 🙂
I have a question I hope you can answer. After the recent software update I notice now that whenever I click on a ship in my dorm they don't talk/greet as they used to. Have the settings changed in this regard and if so how do I fix it?
crimson tangle
i'm stuck here
lapis agate
Hi everyone! I don't know if this question has been asked before but before the recent update whenever I go to the Dock to check the detail of shipgirls, there would always be them saying things to us according to the affinity level. Now both the textbox and the voice are gone. The girls don't speak anymore unless I click on them and of course they would talk again and when I manually check the voicelines, they do talk like normal. Is there any way to fix this bug or do we have to wait for the next patch?
viscid rose
Hi Leon. Ive noticed the very same thing
lapis agate
Hi Leon. Ive noticed the very same thing
So it is not from our end then I assumed?
viscid rose
It only happened after the last software update which was yesterday so Im assuming its due to that
I was hoping that someone in here would know how to fix it
lapis agate
Ok that's good to know! I guess we can only hope that the staff pick up on this bug.
viscid rose
If it IS a bug. I assume that it is
sinful yoke
try to restart your net
crimson tangle
I've tried switching from one net to another
idle bough
This is the second time this happened. I've restarted the phone and everything but still nothing. Last time this happened was in anniversary event. I reinstalled, which obviously will work, but I get annoyed thinking am I gonna reinstall everytime this happens. Any clue as to why this happens?
lyric lodge
You're logged out. Log in with your bind on the left of the screen
idle bough
Aight lemme try that
idle bough
You're logged out. Log in with your bind on the left of the screen
Goodness gracious. Bro youre the goat. Many thanks.
earnest willow
Hello, my game won't boot up after installing the new patch thing. I waited for 10 minutes and nothing happened
calm dagger
My friend wants to go back to Azur Lane but theres no twitter login anymore, does he have to go to a guest account and bind his twitter?
lyric lodge
There is a Twitter login?
floral pulsar
guys im trying to play azur lane on my macbook pro , i found this emulator called bluestack . is it safe tho?
misty crow
guys im trying to play azur lane on my macbook pro , i found this emulator calle...
Safe but not very compatible with AL
floral pulsar
Safe but not very compatible with AL
when i logged in it says smth about logging into a unfamiliar device , is that normal?
misty crow
Yes
floral pulsar
alright i guess , thanks for your info 😄
snow geode
When trying to apply a new skin and tapping on use skin nothing happens 🤔
harsh basin
I got the error where the loading battle screen never ends
Specifically, on Hard mode fox mine
ashen crown
Wish these requests would match what you're capable of at the moment. Yes, I should be farming but I can't tackle these requests yet because im lagging behind others. I can't produce produce yet because I can't reach that state yet. Give me requests I can actually tackle.🙏
And hello there Olympic, nice to meet you.
sterile trail
/techsupport
low wyvernBOT
tired fulcrum
Can somebody PLEASE tell me that there's a fix for the gameplay freezing mid-combat?
scarlet geode
Emulator?
tired fulcrum
Bluestacks
scarlet geode
Make sure it's android 13 and not pie 64
tired fulcrum
How can I check?
scarlet geode
BlueStacks been buggy
tired fulcrum
Make sure it's android 13 and not pie 64
How can I change that?
scarlet geode
I don't know I use mumu it would be in setting of the emulator
scarlet geode
Yes
lyric lodge
Wish these requests would match what you're capable of at the moment. Yes, I sho...
You can decline them and it starts a new mission, as you have done twice already. Sadly not with the timed weekly missions
ashen crown
You can decline them and it starts a new mission, as you have done twice already...
Yeah, thank you. But its frustrating when I keep getting the ones I'm unable to tend to. I would love to at least tend to a few requests i can actually accept. Match it to our research level.
sour dawn
Hi
I noticed a bug with Cheshire 1st skill in Island Planner. It doesn't allow you to actually use extra food capacity provided by the skill - it just says "Invalid input 1". But the task went through normally once I reduced dishes to 6/7.
dawn forge
Why does Muse Roon's body stay on screen after getting sunk in PvP?
lyric lodge
Cause she's bugged
small pollen
why is the white screen bug still not fixed
lyric lodge
What's the "white screen bug"?
dry peak
Guys I need help with my mumu emulator, tried to boot al up but it just freezes and says network error, and then I can't click on it no more
south ore
Hello where do I ask for help regarding uncredited paid gems?
lyric lodge
/techsupport
low wyvernBOT
lyric lodge
Mail them @south ore
south ore
@lyric lodge @low wyvern I already contacted them via the help menu in-game, just worried I won't be able to purchase Hakuho's skin in time :((
lyric lodge
<@242243564208259072> <@1146707381221335040> I already contacted them via the he...
You probably wont, but it's advised to use mail
grand lintel
I’ve been using blue stacks lately and it’s been going well until now and it’s just like being slow and I have fast Wi-Fi like it’s lagging Hella, what do you use for emulator?
languid void
I can't seem to login it just sits there
grand lintel
I can't seem to login it just sits there
Yeah, that happened to me like a while ago. It finally let me in but now it’s just being really laggy and I’m on fast Wi-Fi.
kindred saddle
I can't seem to login it just sits there
I'm getting the same error
gentle spindle
Same
gentle spindle
Yeah tried a few things nothing working servers or at least washington must be borked or there is a major bug causing issues for some.
kindred saddle
Yeah tried a few things nothing working servers or at least washington must be b...
I'm in avrora, so not likely a one server thing
gentle spindle
I'm in avrora, so not likely a one server thing
Did a hard network reset to get a new cell tower connection and it worked immediately so....either great timing or maybe it's a cellular network issue?
I normally would assume it was a me issue but since many were having the issue i didn't think so
languid void
i think its a game issue
tried on different devices but kept getting the same issue
kindred saddle
Did a hard network reset to get a new cell tower connection and it worked immedi...
Oh it worked
Sweet
Seems like a network thing ig
languid void
weird
delicate ermine
so small update on my problem with the login for my old account
now i cant login to the new or old account
i send a mail to the support and i have no clue what they did but now i cant get into either of these accounts
at this point im so frustrated that ill drop this game even though it a nice game to play from time to time
toxic dove
The game is stuck qt this loadinf screen
fickle isle
I’ve been using blue stacks lately and it’s been going well until now and it’s j...
Bluestacks is prob the worst emulator to play this game on, go use MuMu instead
finite island
MuMuPlayer is amazing with this game
grand lintel
Bluestacks is prob the worst emulator to play this game on, go use MuMu instead
OK, I’ll try that one. Thank you.
dawn forge
Is anyone else's game stuck on the checking for updates screen?
ashen crown
I'm considering using my Steam Deck to use Waydroid to run Azur Lane. It's fine to such, correct? Getting annoyed with Island Planner mode causing my phone to overheat. A ticking time-bomb.
Wish we had a PC Client.
Guess I'll experiment with this tonight if there are no account-related issues to worry about.
lethal plume
using bluestacks 5, not sure why this is?
prisma umbra
Oumi 2D skin is not working when i like it nothing happens
Is it only started happening after the event ended
exotic sky
how do i fix this, the bullets and ships just stuck in place, i tried relogin but it still stuck
happen everytime i use emulator
scarlet geode
are you using bluestacks
exotic sky
are you using bluestacks
im using ld player
scarlet geode
hmm nvm i know some have a 64bit problem idk about ld player
unborn galleon
using bluestacks 5, not sure why this is?
i've also got this on my tablet, so i'm unable to actually play the game
fickle isle
using bluestacks 5, not sure why this is?
Besides the fact that you're using BlueStacks, the device that you're emulating is likely 32bit based and thus no longer compatible with the game
burnt prawn
Help, I'm stuck in the loading screen for hours when I enter the new feature
white lintel
hey everyone,can i play al in pc and how i can play al in pc
oblique karma
emulator, mumu works best for AL
white lintel
thanks
dull bloom
does mumu not have a free plan?
oblique karma
does mumu not have a free plan?
? it's free by default though?
oblique karma
uh, I'm not sure
i can just download the mac version
cn:
https://mumu.163.com/
global:
https://www.mumuplayer.com/
dull bloom
ill try the cn version, global makes me download mumu pro by default
oblique karma
weird
dull bloom
I think the cn launcher wants a chinese phone number
:[
defeated male returns to bluestacks
slim knoll
does mumu not have a free plan?
no afaik (on mac)
thorn birch
I just purchased the cruise pass but it doesn't appear that I received it
lyric lodge
Did it appear in the 3 hours since your post. Sometimes it takes some time.
thorn birch
Did it appear in the 3 hours since your post. Sometimes it takes some time.
still nothing, money already sent
iirc there were mods that specifically deal with these cases, don't know if they still around
are there any email I could contact?
lyric lodge
You have to check if your google or apple is still on checking your money
/techsupport
low wyvernBOT
thorn birch
You have to check if your google or apple is still on checking your money
the order is also through on apple side as well
thorn birch
You have to check if your google or apple is still on checking your money
Appriciated, the ingame support seems to take longer than the mailing them
kind river
<@&460646206851252224>
oblique fox
is there a way to play or fix this
ive been reinstall for 2 timees already and its stuck here
formal tide
is there a way to play or fix this
ive been reinstall for 2 timees already and ...
at that point i used another emulator
it happened to me
if you use a device then wait a while then try again
oblique fox
at that point i used another emulator
oh, it worked for me, i change my wifi,
turn out my work wifi specifically block out this game
formal tide
lmao
candid oriole
it stuck like this any helps?
formal tide
it stuck like this any helps?
restart game
fickle isle
it stuck like this any helps?
Switch to a different emulator
Bluestacks is unironically the worst emulator to play this game on
maiden laurel
Bluestacks is unironically the worst emulator to play this game on
What emulator do you recommend for az?
fickle isle
What emulator do you recommend for az?
Mumu
maiden laurel
Alright
sudden badge
Hello, i need help, i tried to download the maintenance upload but it get freeze, i let it about an hour but didn't progress with the file download, just remain with "checking files" 
lyric lodge
Post a screenshot withh /logmode active on it
sudden badge
Don't progress after confirm the download
sudden badge
I had this earlier and restarting the phone fixed it for me
I did it, it works
Thnkss
lunar horizon
help i dont have the temporary hestia for the event
lyric lodge
Nothing in first slot of dockyard?
lunar horizon
no
it said that the app was outdated when i got hestia, and when i went back in she wasn't there
lyric lodge
And if you reboot AGAIN she's not placed in your dock?
lyric lodge
/techsupport
low wyvernBOT
lyric lodge
Contact them ^
lunar horizon
ok
balmy reef
After i click confirm, its stuck at checking updates. Any solution?
grand lintel
Mumu is saying that my seven day trial is up,so you gotta pay for this now??
slim laurel
having this issue where things freeze freeze up. the game is still running, but everything stops. i am on bluestacks. Restarting my computer USUALLY fixes this, but it did not (this is the second time in a row. i restarted after the first, and it happened again as soon as i went back in). I havnt had this occur in a week or so.
alpine hound
did the collab started?
because for some reason the event tab aint showing up for me
slim laurel
did the collab started?
yes, but this is not a tech support question. you might have noticed the log in screen change.
fossil sonnet
After i click confirm, its stuck at checking updates. Any solution?
restarting my phone fixed it for me, might give it a try if you're on mobile
balmy reef
restarting my phone fixed it for me, might give it a try if you're on mobile
Tried it a few hour ago out of curiosity and it works 
. Thx for the heads up
sand goblet
I have a problem with Hestia the fleet system I couldn't find her and I already equip her with gears too
lyric lodge
First slot, she's a main ship
oblique karma
Mumu is saying that my seven day trial is up,so you gotta pay for this now??
Apparently mumu is not free for mac os 
safe willow
currently having this problem, cant log into my existing account after redownloading, anyone know how to fix?
lyric lodge
That... is not the loading screen you should have
safe willow
i am fully aware but this is what it opens into
it should show a server dropdown and stuff no?
lyric lodge
On that screen, after logging in make sure to use the "results found" (horrible name) button
safe willow
after i press to start it opens up the yostar binding thing and when i try to use that it gives the failed to bind option
i can log into the yostar account center just fine and can see my ingame ID and stuff but the app itself is not letting me login, id say thats the problem right now
lyric lodge
You get yellow scren when using YoStar on the left there?
lyric lodge
What happens if you click "don't remind me fot 7 days"?
safe willow
still goes back to this screen after, email is the one bound to my yostar account
lyric lodge
/techsupport
low wyvernBOT
lyric lodge
Try mailing them
safe willow
yeh this seems weird
grand lintel
Apparently mumu is not free for mac os <:WarShrug:927391788325556275>
Damnn I guess I’ll go back to blue stacks or do you have any other emulator I can try out?
oblique karma
Damnn I guess I’ll go back to blue stacks or do you have any other emulator I ca...
Unfortunately I don't know much about emulators on mac os, could maybe try out ld player and see if that performs better than bluestacks? Don't know whether that is premium only for mac os either.
grand lintel
Unfortunately I don't know much about emulators on mac os, could maybe try out l...
OK, thank you for the information
fast fossil
Uhh, I’m tryna log in my acc but I cant find it, what should I do? Cuz I’ve tried all the log in options and nothing
Is anyone in staff able to help me? Cuz goddam that acc im at lvl 108(?) and got all the URs (except the Italian one and some PRs)
lyric lodge
/techsupport
low wyvernBOT
fast fossil
/techsupport
ok
sand goblet
First slot, she's a main ship
OOH THANK YOU!
magic nova
How can i install AL on waydroid? It says the app won't work for your device
lethal oracle
Tried it a few hour ago out of curiosity and it works <:Glowow:61100413721090457...
my phone finally have the chance to restart after 4 months lol
balmy reef
my phone finally have the chance to restart after 4 months lol
Same
timber pawn
anyone use OSlink on LDplayer?
slim laurel
@forest flax Log into your original device that had the account
@forest flax once your on your account you want on your device go to settings>account.
Once there click one of the options like yostar, twitter, facebook and link it through this.
This is how to bind it properly, i had the same issue where i linked it through the yostar website and it still didnt work.
lyric lodge
YoStar website is not live yet
lyric lodge
Don't think it works for JP neither
forest flax
After binding an Azur Lane account in the YOSTAR Account Centre, can I directly bind a YOSTAR Email within the game? Or do I need to unbind the Azur Lane account from the YOSTAR Account Centre first before I can bind the YOSTAR Email in the game?
forest flax
JP yostar account website is works
On the JP Server, we only need to manage third-party account bindings through the YOSTAR Account Centre. Additionally, we can create new 引き続きコード(Continue Codes) directly on the YOSTAR Account Centre platform.
slim laurel
On the JP Server, we only need to manage third-party account bindings through th...
You need to bind it to your yostar or twitter there, dont bother with the website. you could use the facebook as well, but it has to be one of those there directly there in the settings. let me know if you need more help by pinging me directly at @slim laurel
gusty ruin
Might be the wrong channel, but how do I put Hestia in my fleet to build up points with her. I can't put her in formation at all
cosmic dock
Might be the wrong channel, but how do I put Hestia in my fleet to build up poin...
she's an AR (repair ship) so she's in the backline. double check your adding her to the correct formation slot. if she's not appearing in your dockyard, check your filters to make sure nothing is blocking her from appearing.
gusty ruin
she's an AR (repair ship) so she's in the backline. double check your adding her...
Thank you, that's it
fickle isle
Thank you, that's it
Also for future reference, #gameplay-help
gusty ruin
Also for future reference, <#460645783021289472>
Which group is that under? I can't find it
fickle isle
Which group is that under? I can't find it
heavy yoke
So I get this both on island and in private quarters. Tried repairing, didn't help. What else can I try?
dull trail
I cant start the game. Can someone help me ?
Alrdy cleared the cache.
plush moss
is it just mine or AL got another twitter login problem (again)?
high lantern
Is the lack of an augment for Royal Fortune a bug? All her sister ships have one.
If it is a bug, when will it be resolved?
lyric lodge
There was none when she was introduced, it was when the second batch was introduced with augments, none for her...
slim laurel
lyric lodge
GPH probably told you it's Bluestacks.
opal moon
Hello guys I am blocked on the main page
slim laurel
redmi? im not familiar with it.
opal moon
Restarted my phone, the game, cleared the cache, changed networking
Nothing works...do I really have to reinstall the game ?
slim laurel
It uses something called the HyperOS correct?
opal moon
Yeah
slim laurel
id try this first B4 reinstall. If this doesnt work then yeah probably need a full reinstall since i dont believe you can access the repair from that screen.
ignore the part about the security app and just go to the individual apps part.
slim laurel
GPH probably told you it's Bluestacks.
nah no one said anything but yeah i figured its bluestacks when i looked into it. oh well.
slim laurel
Well it doesn't work still the same after clearing the cache
then it sounds like you will need to reinstall it probably. i cant think of any other troubleshooting you can do from that screen. Might try putting the phone into safemode if you can and try but im stumped.
opal moon
Yeah..shitty update
slim laurel
unfortunatly it happens, nearly every program will have at least a few bugs like this after even a minor update. best of luck and hope the reinstall fixes it. if you want to try the safe mode i posted the screenshot
woven glade
Help, ive been stuck here for over 3 hours now and it still hasn't downloaded anything
dawn apex
I can't update the game whenever i'm using data or wifi
woven glade
I can't update the game whenever i'm using data or wifi
Been stuck for over 3 hours
woven glade
Help, ive been stuck here for over 3 hours now and it still hasn't downloaded an...
In this
dawn apex
Will try another provider wifi at school
scarlet knot
Help, ive been stuck here for over 3 hours now and it still hasn't downloaded an...
same, cant update rn, it doesnt load
scarlet knot
something on their side must have crashed, its stuck on checking for update loading screen
topaz ledge
Stuck in this for awhile, can't do anything about any help?
woven glade
Stuck in this for awhile, can't do anything about any help?
I got mine fixed doing the followimg: uninstall the app, reset your phone and install the app again.
For emulator i fixed it by uninstalling the emulator itself and installing it again.
Before doing so, make sure you have an account linked or you will lose everything.
topaz ledge
I got mine fixed doing the followimg: uninstall the app, reset your phone and in...
I also did it by installing in other phone and it worked, thx I'll try it
fervent light
So, Azur Lane is being unusually slow. Im using a 15 pro max and fiber internet.
Every time I click on a button, it takes 2-3 seconds to process, paling in comparison to instantaneously
Loading wise, its much longer
fervent light
Imma see if reinstalling works
placid jay
I'm also stuck downloading a small patch. Worked fine yesterday.
fervent light
Imma see if reinstalling works
great. hash file check failed
I just restarted my phone
and I can't even play
I dont think it's my mobile device. It's likely subsequent patches that inadvertently opened up bugs.
Yesterday, the game is running just fine.
silent python
kansas bug ? I see her as CL ???
is this happening to any one else ?
wtf is going on with my game ??
i have 3 ships which have been automatically removed because they "changed" their class ??
upon restarting it settles back but it's so weird
fickle isle
upon restarting it settles back but it's so weird
It is a very well known and common desync error, nothing out of the ordinary
tho I do reccomend that you ditch Bluestacks cuz that's an extremely buggy emulator to play this game on
formal tide
i have 3 ships which have been automatically removed because they "changed" thei...
which ones?
undone epoch
Fixed l2D is partly broken? When logging it shows the last selected pose, but going to menu resets skin to basic. Using "next skin" button goes back to last selected pose.
sour sluice
My game keeps freezing for some reason, i'm using Ldplayer
nocturne tartan
Game keeps saying checking for updates and not moving been fifteen minutes for 76 mb
carmine hedge
My game keeps freezing for some reason, i'm using Ldplayer
i switch from ldplayer to mumuplayer for the same issues, now the game runs perfect
sour sluice
i switch from ldplayer to mumuplayer for the same issues, now the game runs perf...
Thank you for the suggestion
past frost
Are L2Ds being really buggy right now or is it just me?
nocturne tartan
Tried a fresh install no luck still can't get in game been stuck here for six hours
past frost
Are L2Ds being really buggy right now or is it just me?
Anyone figure out how to fix this?
fickle isle
Anyone figure out how to fix this?
Have you already tried L2D Asset repair?
stone harness
Fixed l2D is partly broken? When logging it shows the last selected pose, but go...
Got this problem as well
drowsy depot
I keep having this issue and can't play for the last 2-3 hours ...playing on Pixel phone
edgy citrus
hi, what's the support mail? i'm trying to help a friend recover her account
oblique karma
/techsupport
low wyvernBOT
blissful timber
Pls help why i cant login to my Facebook account i already do this 5x
native trellis
how do i fix ?
molten moon
Got stuck on this so decided to try a fresh install but stuck again.. is there any way to fix this. Never had this issue before.
fair forge
Stuck on the screen, I confirm the download but it remains like this...
molten moon
Stuck on the screen, I confirm the download but it remains like this...
had this earlier, what fixed it for me was a fresh install and restarting my phone + downloading ALL assets again, not sure what exactly helped but thats how i got past it :< (just remember to bind your account if you do a fresh reinstall)
fair forge
had this earlier, what fixed it for me was a fresh install and restarting my pho...
I tried only to reinstall, i'm gonna try to restart the phone and try again the reinstall, thanks.
It worked, I had to wait 7 hours and to think that I just had to restart the phone 🤣
trail igloo
game crashed and gave me this
blissful timber
Cant log using Facebook account why?
cosmic dock
Cant log using Facebook account why?
you may not want to hear this, but you should reinstall. enterprise is not the current home screen, the new tempesta are. something must have become corrupt. if you cannot login with fb after a reinstall and the correct home screen is, then itll be a different issue
blissful timber
you may not want to hear this, but you should reinstall. enterprise is not the c...
Somehow i can log now
past shadow
I'm getting sent to the bind your yostar account screen its not loading. It won't let me log in
What can i do?
Same problem on mahjong soul
slate lintel
Looks like people are having problems with LDPLayer just like me.
For me, the game often freezes and I have to restart it, and after restarting, the emulator itself often refuses to load and an error message pops up about a problem with the Google Play app. Does anyone have any information about this?
BlueStacks is very slow and LDPlayer is now constantly having problems, even after reinstall. I've tried Mumu but the loading is always stopping at 98%.
past shadow
No idea. My issue cleared up must have buged server side
errant lance
@long river https://youtu.be/7X7avvITtRo?feature=shared
If you email yostar they will ask you which of these situations you are facing
Godspeed
long river
Godspeed <:Glowow:611004137210904579>
Appreciate the help homie
native trellis
still have same issue from the other day
looks like the only way to fix it was clearing all data
or basically reinstall :c
man this is gonna cost me a day's work worth of mobile data " yes my wifi is broken"
fervent light
I cant login. I just turned on my wifi because I was troubleshooting, only for the hash file check to fail.. nvm it loaded
gritty perch
I've been having bad server connection issues the past couple of days. Where I will click on something and it takes forever to respond to the input or it will just freeze all together and I have to close and reopen the game
tired sparrow
I am trying to purchase gems, but I get this error. Apparently, my Play Store account is in the correct country. I am using Mumu Player, if that helps.
tame lantern
hash file failed check
what do I do help please
game was downloading smoothly
until hash file failed check
I don't wanna start over again, I grinded up to 149
help please
misty pike
Uh
jist came back to the game
did they do something to the accounts?
i tried some stuff and this is what ive got
using the same old email as before
misty pike
i think i might have to delete the account i just created but thatll take 2 weeks to do so ig i just cs mail
mental mist
Hey guys,
So a little while ago i was trying to log in for the first time in a while and was met with the yostar new account. I obviously messed it up somehow because when i then went to login, my account hadn't merged over and i was met with a fresh account.
I emailed cs (al.cs@yo-star.com) with all the details i had to the account (last login, level, etc) in hopes to get the account moved over. I never heard anything back.
I then tried to contact cs a second time with some additional clips and screenshots i had found from a couple years ago, incase the "evidence" that it was my account was the issue.
Again i havent even received a single email back. I have checked junk etc and nothing, and my email account can receive emails just fine. I'm using a hotmail email but i dont think that would cause issues?
Im just looking for a way to get access to my account back so i can play with my partner again. Any suggestions to at the very least getting in contact with customer service?
limpid kayak
oak turret
Hi, Im trying to set up AL on Mumu Player, but the download keeps getting stuck at 4%. Anything else I try, works (GFL, Arknights, Nikke), its just AL that wont download. Any tips?
pulsar panther
Is using a VPN a banable offense? I ask because I ran into issues where my game was not starting due to the file hash issue. I tried reinstalling but it kept coming back again. I did notice that when I used VPN to change my region from the USA to United Kingdom it at least allowed me to start the update process in the app
balmy prawn
Does anyone know what to do with this?
fickle isle
Does anyone know what to do with this?
Have you already tried force closing and relaunching the game?
balmy prawn
I already tried that, force stopping it, clearing the cache, and restarting the phone. It’s been like this since the maintenance two days ago. The only thing left to try is reinstalling everything, but that’s my last option.
knotty hare
Is this normal, a swear she need 200ish more blueprint
cosmic dock
Is this normal, a swear she need 200ish more blueprint
Agir does not have a fate sim released yet. Dev30, is her max.
turbid bridge
Hey guys, I have a problem during gameplay, when my game lags and everything stops working, looking like this. I can move the screen, but the sortie is not working anymore. Have any of you had similar problem and were able to overcome it?
lyric lodge
Does anyone know what to do with this?
Login to your bind on the left, you're logged out
lyric lodge
Is using a VPN a banable offense? I ask because I ran into issues where my game ...
It is not
lyric lodge
Hey guys, I have a problem during gameplay, when my game lags and everything sto...
That's a Bluestacks issue
fervent light
Hash file check failed again as I try to login.
I did all of the following:
Phone restart
App reinstall
cobalt star
is there any azur lane pc download or sum
fervent light
no, unless you use an emulator
balmy prawn
Login to your bind on the left, you're logged out
It worked, thank you so much!
hollow hamlet
Hi Guys i need help with Gaming Azur Lane in Linux. I have Linux garuda (arch) i use waydroid. But in battle i have a lot laga. I have hp g8 845 elitebook (5650u with 32 gb ram)
vale breach
hmm
I've been stuck at update complete. loading game. for about an hour
I've closed and opened AL, the mumu emulator, and the PC
vale breach
how to see the logs?
cinder hemlock
holding down anywhere on the screen and swiping from the left with two fingers together.
vale breach
holding down anywhere on the screen and swiping from the left with two fingers t...
hmm
I'm not sure there's a way to do that on the emulator
carmine hedge
hmm
I'm not sure there's a way to do that on the emulator
maybe the virtual disk of mumu is broken. try to make a new instance of mumu.
mumu -> + new button -> create, then, try to install again
if the install success, try to make a backup just in case
vale breach
maybe the virtual disk of mumu is broken. try to make a new instance of mumu.
m...
will do that, thanks
I have azurlane on mumu on a different device, and it runs
can I just get files over to save the downloading?
23 G isn't a short time
carmine hedge
will do that, thanks
I have azurlane on mumu on a different device, and it runs
...
yep, just backup, and then restore in the other device
just remmember, restore wipe all your previous data
in that instance
for example if you have 3 virtual device, will wipe only the one you restore
vale breach
yep, just backup, and then restore in the other device
um
a bit of miscommunication
as in, I have mumu on my laptop (this one is on PC) and the AL is running
is there a way I can get files over to save on the internal download?
carmine hedge
only the AL files? AFAIK no, only making a backup and restore in other
a option is make a new device, and then, restore from that backup and delete all other files you don't need leaving AL in there
vale breach
only the AL files? AFAIK no, only making a backup and restore in other
a option ...
my emulator has only AL anyways lol
and I'm a bit sleepy now
I'll try to do what I can, then I'll ask if I can't make it work
carmine hedge
sure
small kestrel
Not sure if this is the right place to ask but, does azur lane crosswave work on switch 2, as i wanna buy it so i can have the game portable, but some games i know dont even start up on switch 2, so i would like to know before i buy
vagrant warren
Is there any way to get back an account if you don't have screenshot and you deleted your old email?
cosmic dock
Is there any way to get back an account if you don't have screenshot and you del...
/techsupport email CS and see if they can help. if you remember some of your account info, they might be able to help. but no screenshots or email might be tough.
low wyvernBOT
vagrant warren
/techsupport email CS and see if they can help. if you remember some of your ac...
I did some looking around i do actually have screenshots i just don't have UID 🥲
woeful arch
fickle isle
Are you on an emulator?
Also ngl posting an image and not elaborating can be a bit confusing for some people
slim hound
need help, I went to check this secret thing and for some reason there's only 5 videos available... did I miss something or is my game just cooked?
fickle isle
need help, I went to check this secret thing and for some reason there's only 5 ...
Some are only available to obtain for a limited time
slim hound
ah damn
the recent one is for musashi I heard, im guessing it already went away too then?
fickle isle
I guess so yeah
lyric lodge
the recent one is for musashi I heard, im guessing it already went away too then...
Was only available 7 days, till wednesday
grave bronze
I need help, Ägir is stuck at dev level 30 for me
cosmic dock
I need help, Ägir is stuck at dev level 30 for me
That's her max. She does not have fate sim yet.
grave bronze
That's her max. She does not have fate sim yet.
I see, thanks
rose maple
Was running Opsi and game froze, I closed game out and relaunched and its getting stuck at this page on startup. Ive tried restarting my phone (S25+) and force killing the the app through settings and restarting but still getting froze and stuck here. Any ideas?
north sentinel
Was running Opsi and game froze, I closed game out and relaunched and its gettin...
Same issue here nothing is loading
exotic lily
Was running Opsi and game froze, I closed game out and relaunched and its gettin...
Also has just happened to me, I came here hoping to find a solution
thorn umbra
Been seeing the same. Glad I'm not the only one
red dew
Same here
static belfry
item already purchase not consumes yet
what does this mean
just brought some gems
main flame
I've recently got back into AL but my email which I used to login into the game is not working anymore, I made a yostar earlier for arknights, when I open yostar account center it shows this and when I try to login in the game using my email it gives me an error. I don't remember my username neither id but I have my twitter account and old email still. Together with some information that I vaguely remember about my account.
Is it possible to recover it?
lyric lodge
/techsupport
low wyvernBOT
lyric lodge
@main flame Mail them ^
misty pike
are they on break or smth lol its been a week since i emailed them and they havent gotten back to me
guess my account will be forever bricked
tender steppe
Can I ask account related concerns here? hacked accounts for example?
I am a casual player, and I often take breaks from the game for months at a time. However, when I recently tried logging into my account, it appeared to have been reset and brought me back to the tutorial. I checked the account, and I was sure it was the correct one since I use different devices for my games and work.
After noticing something was wrong, I immediately checked my messages (SMS and email) and discovered that the email address linked to my AL account was no longer accessible. I then realized it had been hacked when I saw that it was sending messages to my friends, pretending to be “Mr. Beast” and sharing links for gift cards.
I contacted Google for account recovery, but I was informed that my details did not match their records, so I was unable to retrieve the account. Therefore, I can confirm that my email was hacked.
I also reached out to AL Customer Service. They informed me that to access my game account, I would need access to the Yostar account bound to it. Upon verification, they confirmed that the Yostar account was linked to an unknown Gmail address that I do not recognize. As a result, I was told that I cannot be verified because I cannot provide the correct bound account information.
Is there still any hope of recovering my account?
molten vessel
Is there something wrong with Facebook? I tried logging in as usual but it ask me to login using Yostar account.
fb account is already binded why is it asking me now of all times
shut rapids
Hey I have a question I play on IPhone and IPad and I been buying gems from the store for a while now but for some reason its not taking my purchases except yes where I refresh my dailys if anyone can help with this I would appreciate it otherwise I will have to go to apple to fix this
lyric lodge
I mean, the error asks you to contact apple, you should probably do that
faint heath
Haven't played for a very long time (491 days to be exact) and first time going into this island planner stuff.
Why is the floor flickering and is there any way to fix this? Playing on iPad.
lavish tinsel
the floor boards at the rock mine flicker no matter what
outer herald
Did you lower your settings for the Island Planner through the menu on the phone?
unreal birch
anybody has an idea on how to fix the auto play(dialogue) and the auto exchange on opsi?
lyric lodge
First what's broken with them?
unreal birch
they don't work anymore for me, they used to during story, but they stop during mats exchange
modest raptor
am on bluestacks, game is not loading
fickle isle
am on bluestacks, game is not loading
Bluestacks sucks ass for this game, try a differnet one like Mumu
rotund oriole
does anyone have issues with the Use skin button? It's not working for me
hollow olive
I'm stuck on "checking for updates" loading screen
rustic spruce
Games been freezing a lot since this last small update.
hollow olive
after reinstaling the game and opening it up I click "confirm" for download assets and it gets stuck on "checking for updates"
stoic gale
I'm stuck on "checking for updates" loading screen
i am experiencing the same bug
untold cairn
So i was suddenly banned and i have no idea why.
Is the following mail still the correct one for the azur lane support?
untold cairn
Btw I'm asking because i didn't find it on the official website but on a years old reddit thread
cosmic dock
So i was suddenly banned and i have no idea why.
Is the following mail still the...
/techsupport This post has their email.
low wyvernBOT
untold cairn
Thank you very much.
half pawn
Hey,
i try to get back to the game but i cant access my Account,
i am sure i bind my acount to one of my e-mail adresses.
i tried logging in with each but all i get is the tutorial maby someone hire can help me.
lyric lodge
E-mail is bound to a Yostar account? Since that's the only was to bind an e-mail
half pawn
since i tryed to login with all my e-mails now all my e-mails have a yostar account but none of the has the data for my old account
lyric lodge
You better mail with the address just above since with so many accounts it can be hard to find.
You CAN try using the terribly-named "results found" button though
half pawn
i alredy tryed to mail the support twice but nerver got a answer
lyric lodge
half pawn
yes
lapis root
Is there a problem with the update servers right now? Logged in this morning, now there's a 73mb update that isn't downloading even after a ten minute wait.
fickle isle
Hey,
i try to get back to the game but i cant access my Account,
i am sure i bin...
Have you already checked that you selected the same server that you previously played on?
half pawn
Have you already checked that you selected the same server that you previously p...
I cant even login anymore, my old Account was linked to my Twitter Account, i tryed all my e-mail adresses but i cat get in. My Account was located on Washington
barren palm
am i the only one experiencing this? already restart the game 5 times.
frigid panther
I got a new phone but don’t remember my server or level just UID and username I tried emailing support
lyric lodge
am i the only one experiencing this? already restart the game 5 times.
Try /logmode (post in #bug-reports and post the result here
carmine hedge
am i the only one experiencing this? already restart the game 5 times.
are you using emulator? try mumuplayer
dull rampart
Hey guys Idk if its a bug but
I have Ägir at max enhancement level but it won't enter into fate simulation
cosmic dock
Hey guys Idk if its a bug but
I have Ägir at max enhancement level but it won't ...
agir does not have a released fate sim yet. dev 30 is her current max.
dull rampart
agir does not have a released fate sim yet. dev 30 is her current max.
Ok I thought she did thank you for the info
bold tangle
Can anyone explain to me why i dont see the classified files mission logger in the shop in OpSi?
fickle isle
Can anyone explain to me why i dont see the classified files mission logger in t...
Those are one time purchases, they do not restock every reset
lethal turtle
Hello everyone can help me please? I have a new phone and my account is on my old phone. How do I transfer my account from my old phone to my new one?
fickle isle
Hello everyone can help me please? I have a new phone and my account is on my ol...
- Bind it to your Yostar account (Make one if you havent already)
- Log in using the Yostar option on your new device
- Make sure you select the same server
stuck prairie
when i try to buy in game with google play balance these messages always appears and i cant buy gems since weeks with the google balance, i made the test using my card but for some reason that works but when i tried again with google play balance is just the same, i play in android emulator called Mumu Player
olive dirge
hello i dont receive the items from my trade licence 5 times
cosmic dock
hello i dont receive the items from my trade licence 5 times
you should have gotten the cube and gems right away. the gold and oil goes into the storage tab. see the image. if the gold/oil is not, then youd want to email CS to look into it. check the storage tab first
since its been a bit, you may have already done this, but if not then close the game fully and relaunch. maybe give it 5 mins as well. sounds like a desync that locked your game. relaunching should clear it
lethal turtle
1) Bind it to your Yostar account (Make one if you havent already)
2) Log in usi...
THANKSS VERY MUCH BRO
eternal cipher
hello everbody, how can i fix the hash file check ? it keeps failing
near cairn
My game is freezing every time i join on a battle, what i do?
fickle isle
My game is freezing every time i join on a battle, what i do?
What emulator are you using?
near cairn
Bluestacks.
fickle isle
Bluestacks.
Yeah no ditch that asap
It's hands down the worst emulator to play this game on, go use mumu instead
exotic swift
Had the same issue with Bluestacks, haven't seen it once on Mumu.
lyric lodge
i can buy gems here?
Yes
rough ivy
it still works ||i right?||
pliant nebula
For some reason my screen goes black whenever I build a ship in AL
fringe star
Helo dev, can you imidietly delete this azur lane account uid 17500556 for me pleas, i want to bind another account i play
Bind yostar account for another account
lyric lodge
Helo dev, can you imidietly delete this azur lane account uid 17500556 for me pl...
You have to mail them. Adress below
/techsupport
low wyvernBOT
glass spear
my game started being chinese and won't open, do I redownload assets once again? I haven't played for a week and only do dailies occasionally
obtuse turret
Hi, I made a purchase through Apple Pay, but the gems weren't credited to my account. What should I do?
woeful geode
Is there anyone here who can help me recover an account?
lyric lodge
Is there anyone here who can help me recover an account?
Only support can, send them a mail
woeful geode
Only support can, send them a mail
How do I do that?
lyric lodge
How do I do that?
/techsupport
low wyvernBOT
woeful geode
/techsupport
low wyvernBOT
torn holly
FDGs skin ist Missing in the shop
paper bay
lyric lodge
FDGs skin ist Missing in the shop
They added a bunch with the patch, is it in niw?
torn holly
Yes thank you!
manic creek
Purchased the lucky box to get Shinano skin since it's the only skin Im missing from it but the lucky box gave me gems instead
I know I can just purchase it directly but other players who may want Shinanos skins may not have a chance to get it if it wasnt properly added
restive trail
Is anyone experiencing back screen when building ship?
potent swift
I purchased AzurLane Gems using the Google Play Store. However, when I log in to the game, the gems I purchased aren't there. What about my top-up balance?
lyric lodge
On the play store itself? Since there is no way to buy gems there. Only on YoStar Top-up and through ingamr
potent swift
On the play store itself? Since there is no way to buy gems there. Only on YoSta...
Yes.. When i click on my game, The game directs payment through the Google Play Store via Qris.
I still have proof of payment.
lyric lodge
I have never heard of QRIS, seems something you might want contact Google with
Oh, that's a local thing, Google logs that there, just checked my own. If it's still nog logged with you now after more than 2 hours, contact their support
potent swift
Oh, that's a local thing, Google logs that there, just checked my own. If it's s...
I've tried contacting Google support and requesting a refund, but there's still no response.
Then I tried emailing Al.yostar's customer service and contacting the in-game customer service. I hope everything can be resolved quickly. It's been over 10 hours, and there's still no response from Google or Yostar's customer service.
lyric lodge
YoStar takes up to 3 WORKING days
potent swift
Yeahhh
So i wait now
bitter chasm
Whenever I try to log in on my new device it just starts a fresh account every time. I had my yostar account bound and I'm on the same server so I have no idea what I'm doing wrong
I can see the game account on yostar's website when I log in but its seemingly gone from azur lane
cosmic dock
Whenever I try to log in on my new device it just starts a fresh account every t...
/techsupport the website login isnt live yet. so if you tried binding there, is might have conflicted with your normal login. if youre certain youre swapping to the correct server and its not working, then youll have to email CS to resolve the bind issue as well as recover your account.
low wyvernBOT
vivid coyote
For some reason the name: Huntroid is not available.
I see nothing wrong with the name.
It says it contains illegal characters.
🙁
Also is this name prompt referring to what the ship girls refer to me as?
outer herald
It's because the NTR part of your name is considered a blocked word of sorts
digital nexus
Hello, I have a stupid problem
My Game just closes from time to time when used on my phone
Dunno Why
signal thorn
is there a way to unbind and bind my account again?
i kinda bind it from the game menu instead of the settings account part
signal thorn
it says my gmail is bound to another UID
fickle isle
My Game just closes from time to time when used on my phone
Does your phone get very hot shortly prior to when that happens? Could be your phone struggling to run the game
urban temple
hey im getting this error when trying to make purchases, i bought the black friday lucky box and it worked fine but every attempt after that is telling me this. i already checked and my play account is set to the right country (brazil), not sure what the issue is, using mumu player
digital nexus
Does your phone get very hot shortly prior to when that happens? Could be your p...
not really
and it only happens when I am in W-Lan ( I was in different networks and all the same)
dark epoch
when i swapped my os to graphine, azur lane stopped showing any image
it just launches in grayish screen
are there any work arounds?
fickle isle
when i swapped my os to graphine, azur lane stopped showing any image
What is this? Emulator? If so, which one?
dark epoch
What is this? Emulator? If so, which one?
graphine is android so its not a emulator i think
fickle isle
No I mean are you playing the game on a Emulator or phone
Cuz I have never heard of whatever Graphine is
And idk how you can exactly change OS on a mobile phone so that also sounded more like a emulator thing
dark epoch
No I mean are you playing the game on a Emulator or phone
just said so that its a operative system for a phone and im playing on a phone
fickle isle
Yeah ik, I was just explaining my confusion
Either way idk what else that could help besides clearing cache and/or restarting your phone
dark epoch
nvm i fixed the issue
obsidian token
when launching the game my screen just goes black/static since the update (in the mini player)
signal shoal
I reset my phone, clear cache and reinstalled the app but i still get this error and could not buy gems
dapper merlin
hello, my friend wanna come back to the game, but he lose the account and we cant search for the UID, he can recover the account with other specific info like nickname, join date, skins or anything like that?
cosmic dock
hello, my friend wanna come back to the game, but he lose the account and we can...
/techsupport have him email CS for account recovery. theyll let him know what info to provide to find the account and prove ownership. the info you used as an example will help. also, if he has any purchase receipts, those will help too.
low wyvernBOT
dapper merlin
/techsupport have him email CS for account recovery. theyll let him know what i...
yeah, he have purchase receipts, i tell him the info. tvm 
wraith grove
I usually play on my Android.
Can i play on ipad with the same account?
meager fractal
hi question, its been 6 years since i have logged onto azur lane, i was trying to log back in using the linked email but somehow is reset, i remember my account name but im not sure what to do from there. Is there any other way i can get my very old account back?
keen stirrup
everytime i open this part it freezes like that. I restarted the game a bunch of times amd even re dpwnload it but it always end up the same. What should i do.
lyric lodge
Contact support
lyric lodge
I usually play on my Android.
Can i play on ipad with the same account?
Yes, but apple login is not available for android so make sure it's not your only bind in the future
lyric lodge
hi question, its been 6 years since i have logged onto azur lane, i was trying t...
Contact support, and provide all the info you have
meager fractal
Contact support, and provide all the info you have
is there a bot i can mail or? in mean the reason i came here is so that i can get an answer
lyric lodge
is there a bot i can mail or? in mean the reason i came here is so that i can ge...
/techsupport
low wyvernBOT
elder basin
I deleted the game yesterday, and I downloaded it again but when I put my account it says this. Is there a way to fix it ?
Oh nvm I fixed it
low perch
I had an issue with restoring my account (bound to an old facebook, not my current one), after logging in successfully, I set up the yostar account thing, on the account center it also shows my UID and name correctly, however when I got to bind that yostar account in-game (it says nothing is bound right now), it tells me "the third party account is already bound with another uid", despite using the same email. I can't bind my new facebook either (old facebook is unbound tho) for the same reason.
I tried to log in another device with the Yostar account - completely new AL install, it says "400215: Binding failed. The Yostar account has been bound with another in-game account" and won't let me log in.
cosmic dock
I had an issue with restoring my account (bound to an old facebook, not my curre...
/techsupport email CS for account recovery. the website bind isnt live yet, so when you bound there, it triggered a conflict with your proper binding.
low wyvernBOT
low perch
I bound it when I logged in using my old facebook.... but I'll email CS, thanks
hexed fern
También me sirve, justo hoy volví y tengo el mismo problema
lyric lodge
I had an issue with restoring my account (bound to an old facebook, not my curre...
If that yellow page it's not active yet
oblique delta
Hello i downloaded the game on my phone but couldnt run it, i wanted to try on my pc and now i cant connect ^^' Can someone help me solve the problem ?
potent delta
hi everyone, i have a problem, may help me solve this problem??
lyric lodge
Hello i downloaded the game on my phone but couldnt run it, i wanted to try on m...
That site isn't active, log inn the regular way
lyric lodge
hi everyone, i have a problem, may help me solve this problem??
Show which fleets you try to enter with.
potent delta
Show which fleets you try to enter with.
is failed to activate stage bro
oblique delta
That site isn't active, log inn the regular way
Whats the regular way ? With twitter etc ?
lyric lodge
is failed to activate stage bro
You get that after trying to enter it, right? Usually its some fleet defects.
north kestrel
hello, im on pc and i cant verify the login with the email code, it doesnt let me start the game
oblique delta
hello, im on pc and i cant verify the login with the email code, it doesnt let m...
With Yostar ?
north kestrel
With Yostar ?
yes
north kestrel
alright, thanks
lyric lodge
You do know the game is down right now?
north kestrel
You do know the game is down right now?
oh
rocky raptor
small help guys my net speed is good but when i try to download game files speed starts from 12.0 mb/s to 5 kb/s after downloading 1gb
opal mantle
Anyone know where I can get help with this? I get stuck on this loading screen forever
glass shale
Help. I got stuck in downloading assets: painting_filte/painting_filte_list_change
simple yarrow
Help. I got stuck in downloading assets: painting_filte/painting_filte_list_chan...
you need to delete and redownload the game but first you have to have your account binder or else you will lose all your progress
glass shale
It doesn't move an inch. And i did bind my account.
And this is a redownload, after data reset
simple yarrow
It doesn't move an inch. And i did bind my account.
if you dont have your account binder to an email you will lose all the progress
glass shale
I'm talking about just downloading data alone. Was it of my ISP that I'm unable to download the game? I did play Genshin and Blue Archive just fine.
The download bar don't move a pixel.
simple yarrow
I'm talking about just downloading data alone. Was it of my ISP that I'm unable ...
the update is broken why and how i don't know but the only way to fix is to delete the game completely and redownload all the assets
glass shale
the update is broken why and how i don't know but the only way to fix is to dele...
I did just that, and it still doesn't download even after confirmed all my assets selection.
simple yarrow
I did just that, and it still doesn't download even after confirmed all my asset...
God i have no idead then dude
glass shale
Yeah, i think it's either the game, the ISP or the cable in my region (Vietnam). The game no longer available for download official on App Store, and i have to use QooApp for it.
Do you reckon any alternative store that i can download Azur Lane?
simple yarrow
Do you reckon any alternative store that i can download Azur Lane?
your guess is as good as mine
north kestrel
i really need help logging into the account, i have tried a yostar acc on both pc and mobile, i have tried a twitter account on pc and mobile and i have tried a apple account on mobile but none of them let me progress to logging in and clicking to start the game
green lark
Need some help with an account problem. On the Account Center website, the AL account shown to be bound to my Yostar account is my main account. However, when logging into the game using my Yostar account, it loads a completely fresh account.
lyric lodge
Just try rebooting first
rough forge
Nothing worked
green lark
Need some help with an account problem. On the Account Center website, the AL ac...
And yes, both accounts are also in the same server.
tawdry atlas
had to uninstall and reinstall due to getting stuck on downloading assets. Redownloading isn't working as it is stuck on downloading assets
and now its stuck on checking for updates
3rd time of uninstall and reinstall, still stuck on downloading assets: painting_filte/painting_filte_list_change yet again
and it isn't letting me access the log menu either
on the 5th uninstall and reinstall now
and its the same outcome, is the game just unplayable now?
This is after 5 uninstalls and reinstalls. This screen doesn't change
graceful vigil
I restarted my phone and it seemed to fix the issue. The game is updating properly on my end
tawdry atlas
THERE WE GO ITS WORKING AFTER RESET
graceful vigil
half mural
I need help , i wanna top up gems via Qris but i cant get the payment picture , now im stuck in this messages whenever i want to top up
olive mason
so..
bright berry
restart the game
golden shuttle
I restarted my phone and it seemed to fix the issue. The game is updating proper...
It fixed. Thank you
obtuse spruce
Is there a fix for missing some of the event augment modules? Sector 3 is cleared and the augment is marked as collected on the map screen, but I didn't receive and not in mail or marked as received on the event rewards list. Some people said check missions but I don't have one for it there either 🙁
lyric lodge
No, we wait for the devs to fix
mental frigate
lyric lodge
Same "fix"
outer herald
They recently updated it where you need to get a certain amount of points for the event to obtain the missing Augments
serene gorge
is it just me, or are the notifications not working (again)?
slender vector
ok so i have my old account binded to yostar with UID and all, but when i try logging in on azur lane it shows me this
am i doing something wrong
lyric lodge
Yes, you are not supposed to get on that site at all... logging by using the YoStar box on login
steady lynx
Hello, I need help recovering my account. Can anyone help me? I only have the game ID; I don't remember if I was logged in to Twitter or Yostar. I tried logging in with all the emails I could remember, but I still couldn't find it. I'm too far into this account to lose it! Help!
lyric lodge
You need to contact support
steady lynx
How do I do it?
lyric lodge
How do I do it?
/techsupport
low wyvernBOT
steady lynx
thank you
rough forge
Anyone else keep getting infinite loading screens here
I can’t progress atm cause it just keeps getting stuck at like 99%
Just stuck on that
keeps happening even restarting the game and my phone
tried repairing game files and it still keeps getting stuck at 99.42%
rough forge
Do I have to reininstall or something, idk what to do, it wont load
slender vector
Yes, you are not supposed to get on that site at all... logging by using the YoS...
Huh? I don't think I understand this, what should I do to log in to my old account on a fresh azur lane install
craggy surge
This is after 5 uninstalls and reinstalls. This screen doesn't change
I am also having this issue
Restarted the game several times, tried toggling the wifi on/off to see if maybe I could get it to connect, nothing's working
I would like to not have to reinstall given that it doesn't appear to have fixed anyone else's problems...
worn oak
Login question because a comment spooked me: until now when i launched AL on MuMu i just click in the middle of the screen and it says Login Successful. Then click again and it send me to the main hub of the game.
Am i instead supposed to login by clicking the black Yostar button on the left that send a code to my email?
In the "Account" setting of the game it says "Yostar Email connected" and when i want to shut down the game i simply close the tab of the emulator.
dense lynx
bruh wtf
lyric lodge
Do I have to reininstall or something, idk what to do, it wont load
Post the /logmode (post it in #bot-spam , post the resulting error in this channel)
@dense lynx @slender vector Use this, not the site
verbal crane
How does one get their old account back
lyric lodge
How does one get their old account back
You have to contact support for that
verbal crane
Damn
winged saffron
i still barely get 100 coins per Coalition battle clears, and i mean not the bonus coins, the regular clears... i saw ppl here with 250 coins per clear, i get 100 or lower
bold coyote
fickle isle
I am using BlueStacks
That's like half of your problem right there, BlueStacks is notorious for being buggy as hell for this game
Use MuMu instead
sand blade
how do I contact support to recover my old account
lyric lodge
how do I contact support to recover my old account
/techsupport
jagged quiver
Do you guys also cover the AL Wiki page:
https://azurlane.koumakan.jp/wiki/Azur_Lane_Wiki
Seems it is not updated
lyric lodge
No, "we" do... #wiki-feedback complain there
jagged quiver
Thanks
delicate zenith
I didn’t get the reward Kurumi, I restarted the game multiple times and my WiFi works just fine
sharp crest
I didn’t get the reward Kurumi, I restarted the game multiple times and my WiFi ...
that is the reward kurumi, she went from npc/temp > actual ship that wont go away after the event
you can now put her in dorm
tribal hill
how to fix this problem without reinstall?
lyric lodge
You don't. Reinstall
delicate zenith
that is the reward kurumi, she went from npc/temp > actual ship that ***wont*** ...
Oh thanks
naive sinew
Hi everyone. I'm having an issue, whenever a battle is finished the game is stuck on this screen, buttons are clickable but don't do anything. This only happened today, the only way out is to restart the game. Is anybody else experiencing this?
naive sinew
Hi everyone. I'm having an issue, whenever a battle is finished the game is stuc...
doing an assets repair fixed it
tribal blaze
Hey guys, I sent a mail to support a week ago about getting my old account back and still have not heard back from them. Is there anything else I could do?
fiery shale
I was doing a level and it just timed me out instead of completing even though I killed all the enemies
tough roost
Can y'all please stop clicking weird links...
fickle isle
Can y'all please stop clicking weird links...
This channel is for technical issues regarding the game, not.... whatever this is.... which there are better ways to report a hacked/suspicious account than this channel like DM'ing a Moderator
rocky raptor
Guys help me when i click on to change roles . I am not able to do it. Even all enemies are selected it still not kill everyone and if boss spawns it goes immediately there help pls
sharp crest
Guys help me when i click on to change roles . I am not able to do it. Even all...
you need two fleets to change roles
all enemies = all the enemies needed to spawn the boss and then the boss
surreal umbra
For some reason the game crashes every time I spend more than 20 seconds in the hub or in main menu, anybody know why? Doesn't happen when I sortie or the like but the moment I enter shop or anything else all of a sudden the game crashes 10 seconds later.
fickle isle
For some reason the game crashes every time I spend more than 20 seconds in the ...
A couple of questions real quick:
- Are you playing on a phone?
- If so, is it running on 32 bit or 64 bit?
- If you're on a Emulator instead, which one are you using?
surreal umbra
A couple of questions real quick:
- Are you playing on a phone?
- If so, is it r...
IPhone, 64 bit.
fickle isle
Odd
verbal sequoia
Hey guys, I'm stuck on the "press to start" screen, although I was able to play today, I tried clearing the cache, force stopping the game, restarting my phone but to no avail
lyric lodge
For some reason the game crashes every time I spend more than 20 seconds in the ...
What skin do you have on main menu, I noticed crashing when I rented out the NJ racequeen, they are gone now that the rentperiod is over
surreal umbra
What skin do you have on main menu, I noticed crashing when I rented out the NJ ...
Fixed it, most likely related to having the Pearl skin on secretary.
drifting ginkgo
I can't buy gems. When I try to buy them I am charged and I just don't recieve anything.
violet hamlet
Will twitter login disappear on future?
viral warren
I tried to buy gems yesterday but I still haven't received them. I just tried again and got "Payment in progress. Please be patient while we send your items." I've bought gems before and I got them instantly so I'm not sure if its actually going to give me them this time.
acoustic flicker
yesterday I cleared out my Opsi shop, but I didn't receive any of my nanoceramic alloys
i noticed this when i went to upgrade one of my META ships. i don't know if the rest of the mats were bought as normal, but the nano alloys definitely weren't
stuck gust
Uh...so...just got logged out of AL with a message that there was Server Maintenance. Now it says "This account has been banned"
Huh?
cosmic dock
Uh...so...just got logged out of AL with a message that there was Server Mainten...
the week and month just reset. if you were online during the change over, then there might have been an issue when you got disconnected. wait a few mins and try logging in again after.
stuck gust
the week and month just reset. if you were online during the change over, then t...
Nope. Hour later and 50 minutes after the change over...still getting the same message.
I mean...on the one hand I'm sad and confused.
...on the other I guess this is a way to quit cold turkey and stop buying gems and passes...
cosmic dock
Nope. Hour later and 50 minutes after the change over...still getting the same m...
/techsupport or you can email CS and have them look into it. if you didnt do anything to break ToS, then the ban should be false.
low wyvernBOT
uncut river
Hello, I try to apply the google discount but it give me this error, is there some way to use the google discount?
ornate sparrow
Hello! I get this error messag.e Howcome? Thank you! I already tried relogging. still same error. Still can't claim the unlock mission
rich flare
Hey @soft narwhal I believe I was banned because of a refund I got that shouldn't have been refunded
The other week my dads card info was stolen and a bunch of fraudulent purchases were made, and his bank pinged a birthday gift of 40 worth of gems as part of the fraudulent purchases, my account is goldenDragon but I don't know my account id
lyric lodge
You have to contact support
lime turtle
How fast does the customer service reply? I bought the black Friday cruise pass but didn't get anything in my inbox
cosmic dock
How fast does the customer service reply? I bought the black Friday cruise pass ...
usually a few business days if you emailed them. using the ingame CS system has been unreliable for most players. since monday just ended, depending on when you contacted them, they should hopefully get back to you by tomorrow or wednesday.
fickle isle
How fast does the customer service reply? I bought the black Friday cruise pass ...
Couple of buisness days
Keep in mind that the devs are in China so sometimes you mgiht be emailing them when there's literally no one in the office during the weekend
distant plaza
Is the new yostar still not available for login?
fleet tendon
PC cilent when ?
fickle isle
PC cilent when ?
#game-feedback is that way
fickle isle
Is the new yostar still not available for login?
Pretty sure it's been available for a long while now
cosmic dock
Pretty sure it's been available for a long while now
the yostar website system has been live for other game, but not yet for AL. only a yostar email login from in game settings (plus social media binds) is live. Afaik, there has not been any word on when itll go live.
distant plaza
the yostar website system has been live for other game, but not yet for AL. only...
I see, thanks for the information sir
hollow ferry
Is there a way to move the game to SD card?
paper igloo
i've been having frequent crashes on iphone 17 for island and randomly at main menu or store. any setting i should do to fix the issue?
sinful yoke
Is there a way to move the game to SD card?
the is not
sharp crest
the is not
strong yacht
Can i know what time the server resumes for Asia (PH)?
signal reef
my game is stuck in the initial loading screen checking for updates and it doesnt do anything after clicking confirm update. it was stuck on "downloading [file]" once but there was no progress being shown and no download speed. i've restarted the app multiple times but it's not doing anything and it's definitely not my phone's or network speed's fault. i tried it on cellular data too and nothing happened
am i cooked? do i have to reinstall the app from scratch?
i cleared the game's cache and the play store's cache as well but no luck
vestal hemlock
am i cooked? do i have to reinstall the app from scratch?
Did you try reinstalling? And if yes, did it work?
signal reef
i mean i guess i'll try that in a bit. reinstalling is not my ideal solution bc the game is so huge and i think i'd have to re-do some settings but it'd probably work
signal reef
what were the things you were told to attempt
vestal hemlock
While on the checking update part turn off and on wifi from the phone tab w/o closing game
signal reef
already done that lol
vestal hemlock
Damn
Then I guess I'll keep trying stuff
lyric lodge
Post the /logmodes
vestal hemlock
What's that?
lyric lodge
/logmode
low wyvernBOT
vestal hemlock
Can it work on this screen
Cause I'm failing to get it out
I guess the fact that scrolling down from top opens the phone menu doesn't help
Let's see if random stranger says the truth
@lyric lodge
Random stranger is based
What can I do?
lyric lodge
I think you need to scroll down, that is not the end, that's the top
lyric lodge
Well, there's the error. Not an expert but seems something is wrong on the server side.
vestal hemlock
Server as in yostar server?
Or server as server of internet provider?
But in short, if I got it right
There is nothing I can do
Would reinstalling help at all?
lyric lodge
If the server it connects you to is bad, it won't but
vestal hemlock
Thx
At least I know more about the issue
@signal reef it seems like we are stuck
Could you tell me if reinstalling works in case you tried (or will try) it?
@lyric lodge sorry for ping
Smol question
What happens if I click "clear"?
Or "custom"?
cursive sapphire
Phone reboot helped
vestal hemlock
I'll try
Thx a lot
lyric lodge
<@242243564208259072> sorry for ping
Smol question
What happens if I click "clea...
Custom gives your phone stats, clear clears the log
lime turtle
Couple of buisness days
Keep in mind that the devs are in China so sometimes you...
Nvmnd I figured it out lol, it was in the black friday event button lol
signal reef
i rebooted my phone and it worked
bleak blaze
What to do if an error occurred during account binding and the Yostar account displays one Azur account, although in the game itself the mail is bound to another. As a menu, a message about the account pops up, but I click "do not disturb" for 7 days because I'm afraid of losing the account
static shuttle
HEYYA^^
fickle isle
HEYYA^^
#al-general is that way unless you have a tech issue
brisk cliff
Why does the game sometimes freezes during 12-1 runs where restarting the game is the fix. Is there a way to prevent that
lyric lodge
Why does the game sometimes freezes during 12-1 runs where restarting the game i...
Emulator?
brisk cliff
Mobile
lyric lodge
Post a logmode of it crashing... haven't heard of it ever doing so for mobile users
small jewel
I need help to get my account back, havent played in a few years and didnt linked the game with a yostar acc.
lyric lodge
You need to contavt spport
lyric lodge
I need help to get my account back, havent played in a few years and didnt linke...
/techsupport
low wyvernBOT
small jewel
You need to contavt spport
Thanks
signal thorn
what emulator should i use for azur lane?
scarlet geode
mumu works really good
signal thorn
ok thx
hexed sky
Hi, i got a problem, i cant connect my acc, i bind it to my mail, i got the screen to the bind, atleast i tried to find a old acc, i find it but i cant come to my new acc, they are on 2 differents servers. How can i connect my new acc ?
fickle isle
If you simply just have progress on two different servers, that shouldn't be an issue. Each different server is basically a unique save file and they're all under one email/bind
wicked dragon
Hello, I need to know if there is any way to recover my data. My Facebook profile was deactivated a month ago and I couldn't recover it. Now I don't know how to recover my progress from that profile.
If there is even the slightest hope, I will do whatever it takes.
cosmic dock
Hello, I need to know if there is any way to recover my data. My Facebook profil...
/techsupport email cs for account recovery. after the automated response, theyll get back to you and ask for some info to find the account and prove ownership. have info like your name, server, uid, etc. ready. since the weekend is ending, they should hopefully be quick to respond.. give it a few business days; standard CS wait time
low wyvernBOT
wind knoll
I have depleted my oil many times and had the pop up for buying oil to go on…
But multiple times even if I click x or out of that screen, the game took my gems… 200+ in total… even though I didn’t click okay to buy
I’m tired of this bug, and I spent money on this game, this is very discouraging
full flower
so apparently, there is an issue in France, both me and my friends can't connect to the game and are stuck with this screen, but when i'm using a vpn in Spain, i can connect
signal thorn
can anyone help i tried installing azur lane on mumu emulator and it just stop and the playstore just stop moving
i can download other games like arknights so idk whats the issue
nvm found the issue the phone version is old
autumn lintel
Why can't I log in? It says the account is bound with another in-game account
wicked dragon
Hi, does anyone know the average wait time for an email response from technical support?
I need help recovering my profile data.
fickle isle
Hi, does anyone know the average wait time for an email response from technical ...
You'd have to email al.cs@yo-star.com
Also I really hope that you didnt just somewhat dox yourself with that screenshot there 💀
fading pivot
Does anyone know how to reach YoStar on here. I emailed them about my account getting banned last week and they haven’t responded to my messages 🗿
fickle isle
Does anyone know how to reach YoStar on here. I emailed them about my account ge...
What day did you send the email?
Keep in mind that the devs are in China so timezones will vary, especially when it's the weekend over there and literally no one is in the office
You might have to email them again? idk
or at the very least try replying to your original email
fading pivot
I originally messaged them last Tuesday, then followed up with them again yesterday. I once reached out a few years ago and they responded almost immediately. @fickle isle
modest raptor
how do i leave this screen? im clicking and it wont go away
wide delta
Login issue, stuck on login interface
hearty cloak
Is the game under DDOS attack? I'm starting to think that it's the case.
flat walrus
My older phones suddenly cannot log in. Stuck at the log in screen and then it says network error but cannot click to reconnect. My Internet connection is fine. No issue logging in on newer devices. Weird.
flat walrus
Okay, now all devices cannot log in. What's happening?
distant hemlock
having connection issue too
jovial hawk
Stuck in this screen any other solution than re-install the game, I have try use vpn, re-start the game, and phone, it's doesn't work
sinful storm
Hi hello I wish to get help or advice.
I put the game in icloud storage (?) back in 2022 because my phone was full. I bought an ipad this year and i wanted to reinstall the game. But suddenly it asks me to log into a yostar account(?) everytime it starts a new gameplay for me. I just want my old account back. The only proof i have is that i bought gems on that account with real money. And i only know that my username is Maoiid
gritty osprey
Please help! I am curious, I've been a commander since 1st anniv, and I can say I really love the game, but I have this lingering feeling of adding mods to it, a little bit of change to the experience.
It was stated in the ToS that modding is illegal, but I saw some are doing it? Just the visuals tho, like changing the appearance of the ships. I can't say I'm not interested to try, but if it means banishing my account to the shadow realms, then I'm instantly out.
But if there's a sliver of chance that the devs might not mind...
ruby jewel
Is it safe to play in Waydroid ?
plush moss
did someone experienced this too? i've been facing this issue quite awhile now
lyric lodge
Where? 
plush moss
did someone experienced this too? i've been facing this issue quite awhile now
X login
plush moss
Stuck in this screen any other solution than re-install the game, I have try use...
having same problem too, try on any device & emu i got, still stuck
outer herald
What emulator are you using?
edgy aspen
Hi, I sent an email to AL support after submitting a request on Monday from yostar portal
would it be appropriate to follow up after 3 days?
I have an issue with account linking
graceful patrol
Can anyone progress the memories in echo past EP1-4 voice#5?
cosmic dock
Hi, I sent an email to AL support after submitting a request on Monday from yost...
after 3 days, i would yeah. since its friday, i wouldnt expect a response until after the weeked, but hopefully they answer sooner than that. with that said, did you send them an email email, or did you contact them through another method? i know you said "portal" but i just want to make sure. contacting CS through the in game help service or the yostar website has been unreliable for others. youre best bet is a direct email.
cosmic dock
Can anyone progress the memories in echo past EP1-4 voice#5?
i dont have screenshots of it, but further parts of the story are (very stupidly) locked behind currency you grind in stages. it should show on the far right side how many you need. if you do have the correct currency amount and its still locked, id email CS. i dont think anything can be done about that from the client side.
edgy aspen
after 3 days, i would yeah. since its friday, i wouldnt expect a response until ...
Portal on yostar account center website, and yes I email emailed on Tuesday
Will drop another thanks for the reply
graceful patrol
i dont have screenshots of it, but further parts of the story are (very stupidly...
Sounds good. I haven't seen anything currency related in the story screen. I have collected 1000 of the event currency, collected the rewards, and this is all I get
So, to CS i go!
cosmic dock
Sounds good. I haven't seen anything currency related in the story screen. I hav...
actually tap on the far right side.
otherwise it would say "collect 'x' currency to continue"
graceful patrol
actually tap on the far right side.
...gotta be kidding me...thought I had tried that...egg on my face...thank you so much
cosmic dock
you may have, but just missed the trigger area. it isnt worded clearly. (and if the idiocy of locking story behind currency or timegates didnt exist, then there wouldnt be this confusion)
lyric lodge
austere steppe
Reposting from bug reports
I can't open the game. It stuck on the loading screen with checking for updates message. My internet is fine, I can watch youtube with no buffer. Tried using mobile data still doesn't work. Tried using my other phone still doesn't work
scarlet geode
this is tech support channel
mellow hornet
this is tech support channel
Mb, discord opened here, sorry
autumn lintel
Why can't I log in? It says the account is bound with another in-game account
Still haven't gotten a response for this
sinful storm
me neither. its been 6 days
tawdry delta
Is this where I can get account support?
lyric lodge
Is this where I can get account support?
/techsupport
low wyvernBOT
surreal skiff
If I do a "Clear Data" for my AL app, what does that do exactly? I don't remember and I'd like to trim that 21GB of file data.
lyric lodge
You need to re-DL that 21GB
spring tapir
is there a way to fix the unknown error msg, im on LDplayer
knotty tinsel
I noticed as I shared meta fight in world chat someone instantly got a high score, and as I checked its fleet there was none? is this a bug or hack?
it was the 3rd participant with 426k damage
