tech-support

[kindred root]

Alright cheers

[fickle isle]

for example you could've given us a list of the various ways you already tried to fix the issue

And often just turning your wifi off and using data instead fixes it

[crude panther]

This issue happened to me when i tried to download it like 2 weeks ago

I tried it again rn and it's still the same

[crude panther]

I tried using data but didn't help

And it can't be from my internet bc the download speed is normal everywhere else, it's just azur lane

[fickle isle]

Have you tried resetting your router?

[crude panther]

I mean, during those 2 weeks, it's been done a couple of times

[fickle isle]

I've had simillar issues with my laptop being my only device being slow and a router reset fixed the issue

[crude panther]

Well that's the thing, my device is fine

The download speed in other gacha games, and basically everywhere else is perfectly normal

It just becomes like this when i run azur lane

[fickle isle]

could be because Azur lane update files are fairly big
esp on the intial download if you choose to download everything cuz that's a good like 20 gigs (or if you're on a apple device, higher than that)

[crude panther]

I've downloaded larger files before, and i didn't experience any issues. I can try to exclude the additional assets, but i'd have to uninstall and reinstall i think

It's the same download speed, but at least it's less than 20 gb

Oh well my only hope is to download it slowly, looks like nothing can be done

[mild fog]

does anyone know how to fix the weird blackscreen or screen glitch right after queue up a ship build

[torn sandal]

just wondering what the average response time is for the in game support system. having account issues and just trying to get some help. not trying to be impatient, its just been a half hour waiting already and im almost worried the chat system is actually bugged and there is no response coming

[sharp crest]

well, its currently the weekend for them

[cosmic dock]

/techsupport youre better off emailing CS. The ingame help system isn't reliable. And like any other CS system, expect a few days for a response. Esp since it's currently the weekend. Hopefully they don't take too long.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[torn sandal]

sounds good, appreciate the help. fair enough on it being the weekend, any of my impatience is purely due to anxiety from the possibility of losing all my stuff

[empty raft]

anyone else having freezing battle result cutscenes in the atelier event?

it only happens in the battle results when its trying to show the items that i obtained in the event stage its getting annoying lol, maybe this is just emulator side

[hushed palm]

Got a problem. Stuck on this screen. Just updated the game after a while. Have tried clearing data and cache, VPN, mobile network and WiFi. Anyone know what could be causing this?

[abstract adder]

My FB acc linked to this account is dead. My Yostar acc found my last game info but when i tried to login with that Yostar acc or even the 3rd accounts and new FB (just bound nearly) , it still let me play with new game info lv1. How can i take back my account...? Pls Help me

[lyric lodge]

That site is not active yet. Contact support if you cannot log with FB

[abstract adder]

How can i contact with them ? Send mail n wait or directly text to CS ?

[lyric lodge]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[abstract adder]

thks

[cosmic dock]

<@&472236072743600148> spam

[stray coral]

/mute 1282462324665483296

[low wyvern]

The member is already muted.

[cold wadi]

maybe a yostar staff can chime in: does yo-topup give you the gem bonus (not the first buy 2x bonus, the normal bonus, like for example the 4900 gem option actually gives you 7400 gems since 2500 are given as a bonus). asked in multiple other places without a clear answer yet

[vagrant sequoia]

I use yo-topup and it does give the bonus

[twin island]

is it just me having some incredible lag on this and few other screen?

[molten ore]

I have a problem... during a battle after 5-10 seconds shipgirls stop moving and time stops. They still make attacks and use skills but bullet don't fly only spawn, ship girls still have animations of shooting but are locked in space.
The problem appears when i play the game on phone or when to try use blue stack to play. Reinstalling didn't work for me, checked game files they are fine.
Rest of the game works perfectly fine.

Help...

https://tenor.com/view/azur-lane-javelin-sad-face-crying-sad-crying-gif-20578821

[rose musk]

me too bro... the last update was a trash.

[scarlet geode]

So pixel 9 everytime I try to go into the maps screen for the rerun it starts glitching colors but it works fine on new event

[fast stirrup]

Hi i have an account binded with fb but the problem is i cant log in with that account, the game always log in with another fb account and i cant change it

[alpine apex]

Has anyone else had an issue with the game just hanging while it runs the Checking for updates today?

[barren epoch]

Me too

[inland carbon]

anyone have problem with connection? I have stable connection to my wifi but the game keep saying lost connection even still connected I use other game and youtube still can go any suggestion what to do?

[barren epoch]

I just can't log in

Its just an endless "Checking for updates"

[copper frigate]

Also stuck on checking for updates (Chinese)

Debug doesn't seem to show anything either

[lyric lodge]

You need to reinstall

[barren epoch]

Indeed
Reinstall and reboot the device

[dapper iris]

Im having trouble since today while playing in bluestacks. whenever I go into combat, the characters freeze after a few seconds. anyone having the same issues?

[muted viper]

same but just restarting app works out

[finite mantle]

so uh i havent been playing for like 2 years now and i lost my account any ideas on how i can get it back i was here for the 6th anniversary i left during the halloween event after it

and i wanna get back in the game

[lyric lodge]

6th anniversary and now's the 7th... where did the second year go?

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lyric lodge]

Contact them ^

[polar jacinth]

At 100 guild tokens but still can’t rank member

[grizzled goblet]

if i want to unbind an azur lane game account from my yostar account, my options are to either delete said game account or email yostar right?

[cosmic dock]

/techsupport deleting the game doesnt even unbind. only CS can remove a bind. so you will indeed need to email them.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[grizzled goblet]

damn deleting the game account doesnt even unbind? email time ig

[open ocean]

/Techsupport I've been trying to reinstall it after taking a break and it doesn't let me login despite having an account already and binded it to my yostar

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[gusty briar]

technical question, is the LDplayer dnrrepair safe? it keeps mentioning this and asks me to run it

[gusty briar]

also, I suspect it's causing this for me as well. this, and the time slowing down suddenly but speeding up massively after the lag

[echo valley]

Fellow bluestackers: has anyone else noticed the game making the entire computer crash lately? It’s happening multiple times a day now

It’s only when I have AL running so it’s definitely the cause

[tacit vortex]

i got the same...

[rose maple]

Anyone else having issue with bluestacks getting stuck at 50% loading a stage?

[gusty briar]

I got this issue on LD as well

[lyric lodge]

Post /logmode

[somber igloo]

My game refuses to update. It gets stuck on "Loading game" forever. I do play it in a region where the game is blocked but this didn't use to happen. For months now it has refused to update no matter how or where I install the APK, VPN or not

[quick ravine]

Not sure if this is the right place to report a bug but I'll tell anyways. So for some reason, only EN server has this kind of bug or at least in my experience is when I play the game either manual or auto gameplay, somehow it treated as idling then proceeds to randomly disconnects the game even with proper internet connection like 4g to 5g data connection or even wifi. Also I tried different device like LG V30, Samsung Galaxy s10, Red Magic 10 Pro, or even android emulator it still randomly disconnect despite that I have stable internet connection and even when reading story from events or memories it still treated as idling and then get disconnected in which its very annoying meanwhile on JP server that I also play don't get disconnected or encounter that kind of bug.

[somber igloo]

Nikke works and that's blocked in my region too. SOMEONE HELP ME THIS IS DRIVING ME INSANE

[fickle isle]

#bug-reports is there and also do !submit in #bot-spam to file a actual report

[harsh basin]

How to fix this?

It freezed

[lyric lodge]

Don't use Bluestacks

[quick bloom]

i recently delet my old situmlator and install a new version one, how come the download speed is like that... it was like 30 to 100mb/s... i am in NA to play JP but it neve be such issues. 385KB/s is crazy slow

[lyric lodge]

Why install JP instead of EN

[harsh basin]

Whats good emulator?

[cosmic dock]

At least 1 person has at least 1 issue with every common emulator used. There is unfortunately no one fit all. The common ones are mumu, bluestacks, and ld player. i personally use nox. Whichever you use, make sure its a 64bit os and hope the emu fits your needs.

[quick bloom]

cuz i was lived in China, and i played JP since then so dont wanna lose my 5 years old acc

[tired schooner]

Hi I want to report a discord user that is a bot

Do I do that here?

[cosmic dock]

if you havent been directed already, then DM an Admin and let them know.

[tired schooner]

Copy

[golden shuttle]

Can't download the data

[mellow dirge]

Can't log in to AL at all, receive message 'Hash file check failed. Try again?'. Actually deleted and redownloaded the app with same result. Is AL actually down right now?

[queen compass]

same here, no Emulator

[dreamy fern]

Me too

[crude sluice]

I cant download the updates, im stuck

[mellow dirge]

I'm giving up for today. Assuming there's an issue with the game file post-update, at least for my particular device, so hopefully by tomorrow there'll be an updated version.

[lyric lodge]

Someone who had that made it work after rebooting their device, you can give it a try

[queen compass]

I've already tried, but unfortunately it didn't work

[lyric lodge]

Reinstall or post your /logmode then

[mellow dirge]

I'm on android (galaxy tablet). Initially tried uninstalling and reinstalling, that didn't work. Later I uninstalled, restarted the device itself, and then reinstalled the game from the play store. Same result, 'Hash file check failed. Try again?' Trying again just nets the same result. Everything else on the device is working normally.

[dreamy fern]

Same here on both of my android devices

[lyric lodge]

Post /logmode, see if it tells something useful

[grave laurel]

dont use ldplayer either, cuz its happening constantly
ive got it down to like a science, it freezes 3 times per day, every day, then never again, and its always exactly 3

[queen compass]

log says: cannot. connect to destination host
default_res error_code : 2

server seems to be: blhxusstaric.yo-star.cim/android and cdn.cloudflare.yo-star.com/android

[severe terrace]

Hey I just tried to come back to the game after a pretty lengthy period of not playing, whenever I try to log in it asks me to Register/Bind and when I put my email it gives me this error

there isn't really anything I can press on the screen to "log in", on the website it shows me this

I'm not sure how to recover my old account

think the last time I played was around Feb 2024

pretty sure the email I entered is the correct one for my previous account considering I have an email about google play payment related to the game that dates back then

ok false alarm, it just took a bit to update and worked

[strange basin]

Guys does anyone really know how to get rid of the red dot/excalamation mark in private quarters?
I have already checked everything inside's nj room

[unreal flicker]

Im having this exact same problem, how'd it work out for you?

[dawn karma]

Hi,

i cant seem to update my game this keeps happening everytime an update releases last time i reinstalled the game i cant keep doing it every time so is there a fix for it?

gist: when i press the confirmation to update nothing happens just says checking for updates

[lyric lodge]

Did you check her new exercise bike?

[queen compass]

hmm it seems it somehow got on a blocklist. i disabled my lokal adguard, now it seems to work. well, i'll see it in 7GB (phone,for whatever reason - i hadn't changed/deleted anything specifically ) / 430MB (Tablet)
great, already had withdrawal symptoms ...

[severe terrace]

Restarted my phone and waited a bit and then when I went for it again it allowed me to change my server to my previous one and it worked then

[unreal flicker]

Damn I wish it were that simple. This is my 5th reinstall n it still didnt happen

[strange basin]

Yes i've checked the new exercise bike (but dont want to buy it)

Where to find this item in the shop?

[lyric lodge]

It was for sale in the past, you gotta wait if they ever rerun it

[errant lance]

How to enter code

[errant lance]

I had to use the gift code website

[rugged shard]

dose the anniversary merch come with a pc client?

[sweet lion]

Anyone getting this issue when trying to preorder the 7th anni pack?

[errant lance]

you have to switch to the US store

And have to pay an 100 tarrif surcharge

https://us.yostar.store/collections/azur-lane

actually im on the us store and it still says it can't be shipped so Idk

[sweet lion]

tyty

[rigid ginkgo]

anyone have issue with the tutorial getting stuck after game advice to use skill?

[errant lance]

I had to remove some specific items and it let me check out but then it slapped me with a $103 shipping so

[sweet lion]

yeah the 100 dollar upcharge is insane but anything for waifus lol

[errant lance]

dont forget HappyAzurLane7th discount code

[rigid ginkgo]

can someone help me with the tutorial bug here? I've been stuck at 04:12 for more than 15 minutes

[errant lance]

just relaunch probably

[rigid ginkgo]

I've tried

every time it happens when the turorial started to let me use the torpedo skill, and then it just stuck

ah, seems need to restart the emulator totally to make it work

[rich schooner]

My game crashed if i sortie on Hard Stage, but nothing happen if i sortie on Operation Siren. An week ago/before MT, the game still normal on Hard Stage. After MT, its getting laggy & then crashed if try to sortie there.
How to fix the problem?

[lyric lodge]

sees Apple ID You don't get the ingame codes, Android only

[misty knoll]

Hello, I've clamed my aniversary code for the oil mail since i was low on oil and wanted to farm but after claiming the mail my oil count didnt increase. It happened to my 8/7 mantenance compensation too but at the time I thought I was just mistaken so I paid more attention this time and yeah, nothing.
I tried restarting the game, but knew it wouldnt help since it happened before

[bright berry]

click the storage tab when you go to mail

coin and oil go there and have for quire a while now

[misty knoll]

yeah, thanks a lot, just came back to the game. that was not a thing last time i played lol

[brave river]

I think you guys might have made a mistake on the website. One of them is definitely not enterprise

[vagrant sequoia]

And definitely not Hindenburg too

[rain jackal]

Not sure if this is the right place to ask...but does anyone know what happened to Azur Lane's official facebook page? It seems to have vanished, at least for me.

[sage venture]

probably temporarily flagged by AI to be NSFW, wait and see

[rain jackal]

ah i see. makes sense. hopefully it comes back!

[alpine lark]

currently the game isnt loading on any of my devices, always getting "hash file check failed". does anyone know anything about this?

nvm, apparently it was my dns firewalls fault

[urban wind]

unicorn when

[kind linden]

does anyone know why im stuck on this screen on every emulator?

[lyric lodge]

Post /logmode, and check if virusscanner doesn't block it.

[kind linden]

anyone knows why the options doesnt load in settings?

[worthy tangle]

Has anyone ever been banned for oath names? Cause it seems you can get past their restricted words pretty easily.

[lyric lodge]

What options? 3D got mobed to dorm

[kind linden]

fixed it, i restarted bluestacks

[full obsidian]

Anyone has the same problem?

[inner totem]

if this is on phone, best just turn off the game and check your wifi/internet connection (turn on airplane mode then off it and try again might works)
if this is on emulator: turn off the game, clean ram and restart the emu

this might happen because of connection got interrupted in some weird way (?)

[willow cedar]

Im coming back to Azur Lane after a couple years, lost my ID and essential data that i need

This account used to be binded to twitter which is long gone by now and afaik there's no way I can't seem to get in.

Pic was taken by a friend

[lyric lodge]

Wow, unknown error, takes me back. Login to the binds on your left, you're logged out

[lyric lodge]

/techsupport Give support as much info as you have

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[willow cedar]

Cheers

[full obsidian]

Thank you, it helps, i got back!

[astral wagon]

How do I activate the debug mode?

My screen turns black whenever I build a ship

[robust python]

Is there a possibility to retrieve Hedgehog back from my account? I know its been a long time, but I kinda wasn't knowledgeable that it was thr only Hedgehog we had...

[outer rover]

Hey all. Been having two issues that I haven't been able to figure out. I'm gonna make two separate posts about it. The first is my secretary ships. A few patched ago, all the rotation stopped. It's just been TB and no other assigned secretary ship will appear. I've checked the settings and can't seem to find anything that would stop it.

The other issue I have is the Private Quarters AR. I have a galaxy S20 and it just freezes after loading though the back button still works. Example of what I see.

[lyric lodge]

#bot-spam use /logmode there

[lyric lodge]

Select either all or don't show tb there

[outer rover]

That was it. Thanks!

[primal crag]

anyone using Google play games also experienced an empty game controls?

[hot radish]

is there a way to go back to the Old Shop UI

[lament wigeon]

How do I fix this? I'm stucked here. I cant browse the skins.

[nimble mauve]

I bought Enterprise skin from her character skin selection but her l2d is not popping up for me

The same thing happened with teh guy above me too when I opened the skin shop

I am using Bluestacks

[grave trail]

does yostar top up not work in the u.s?

[full oriole]

Your Emulator is set to Nougat 32, change it to Android 11 from the instance manager and try again (you will need to reinstall AL from scratch)

[lament wigeon]

is it a known issue? I dont recall ever having this problem before the current patch.

[full oriole]

Yeah, since May or something check the pins

[lament wigeon]

I see. Thanks for the assistance.

[nimble mauve]

I'm using Nougat 64 and also the same problem

The reason I changed is because last time I used Android 11, the game randomly crashes

[full oriole]

Oh that's weird well sadly I'm not that tech savy so idk what to tell you other than trying Android 11 again or give Mumu a try?

Or just wait for someone who knows better than I do

[nimble mauve]

Ight, is tehre anything I should do before downloading Mumu?

[full oriole]

Latest version should work as far as I know

[nimble mauve]

ight

Because I'm seriously missing out on my first impressions on these skins because of ts stupid bug 😭

[chilly girder]

Hey guys, facing an issue where L2Ds don't work for me but after turning off suddenly works fine? This is occuring for all L2Ds I own. Tried repairing assets but nothing changes 🤔
Using Pie64 on bluestacks.

[thorny pike]

I'm getting stuck on the loading screen and can't log on. I've tried force quitting and clearing the cache to see if it would fix anything but it hasn't. Anyone have any ideas besides just uninstalling and reinstalling?

[inland forum]

yup me too

infact i get this

[lethal pumice]

Hii guys, did someone know how to solve it?

[chilly girder]

Fixed, just followed pins and installed android 11. 👍

[pearl marlin]

Yo, I’m having troubles with the game. It freezes and don’t answer on clicks, there is animation on touching screen, but the game just freezes and nothing happens, reboot helps for some time but after few minutes the same problem. I’m using iPhone 17.

[thorny pike]

Looks like the most recent update fixed my issue

[grave laurel]

why does SIMPLY GOING TO THE SKIN PAGE crash the game?????

4th time

[lyric lodge]

32 bit OS?

[grave laurel]

64bit windows 11, ldplayer is also 64bit

i cant search ANY skins because u guessed it, right when i do, it freezes, every time

[final vector]

Same issue on Android

[crude holly]

My game crashed and when I try to reload it’s stuck here I’ve tried WiFi and data nothing has worked

iOS

[echo valley]

im having the same issue on BS

[coral lance]

Same here

[echo valley]

well, not the crash. a level got stuck looping/semi frozen without anyone taking damage so i closed the window and now it's doing that

[lyric lodge]

Post the /logmode

[echo valley]

whats a logmode /gen

[lyric lodge]

#bot-spam Post it here, then post the result here

[crude holly]

How do I do that

[echo valley]

oh i got in!

[crude holly]

How do I open the log

It’s not working

I can’t do anything

[hazy mortar]

same, iOS, stuck on login screen image only

[vernal plover]

had the same problem but eventually the buttons slowly loaded and got in. a Network Error message popped up sometimes

[cold wraith]

I'm on android and I get stuck on the screen that says touch to start

I'm touching everywhere!

Help

[languid ermine]

had the same issue on Android.
Battle got stuck/crashed and resulted in that.

I would say keep restarting the game with your fingers crossed. hopefully eventually itll load the "touch to start" that actually responds.

[lyric lodge]

Are you all in the same area? Might be some issues in a specific zone

[cold wraith]

That's exactly what happened, a battle crashed so I closed and tried reopening.

So just keep trying?

[languid ermine]

i would say yes. it took me about 30 minutes but eventually i got it to load wehre "touch to start" appeared and worked

very annoying

[cold wraith]

https://tenor.com/view/sickgang-gif-13658976598514502360

I'm in

https://tenor.com/view/azur-lane-enterprise-cv-6-keyboard-typing-gif-173866320933161168

[final vector]

For ones that are stuck, game's been working fine for me after restarting my phone

[solemn coral]

same for me

rented the new bois skin

but its blank for me

but the skin shows up if im in dock

[lyric lodge]

Cause that's a static image

Which emulator?

[solemn coral]

nox

[burnt tangle]

Anyone know how to get the Gift Code section to appear on Account tab? Saw the pin in al-general but I don't have the Gift Code box like the pic.

[lyric lodge]

Are you an apple user? Thosse don't have an ingame function.

[crude kite]

getting this error, using bluestacks btw

anyone know the casue/fix?

[lyric lodge]

Check your antivirus

[burnt tangle]

Yes I am an apple user

[lyric lodge]

Then you need to use the website

[tropic whale]

is there a recommended emu beside mumu and bluestack??

somehow mumu has startup problem even after i reinstall it. bluestacks often crashed on AL.

[solemn coral]

didnt work on nox but now it does for me on ldplayer

[abstract yarrow]

Why does my game keep randomly restarting? It never happened before prior to this update

[fickle isle]

Is your phone getting hot shortly prior to these?
cuz that's often the case for me when that happens

[abstract yarrow]

I'm using bluestacks, it just seems to randomly restart before/after I enter battles

On phone, it works fine

[sour wharf]

Hey, I already submit cs in game for unbind yostar account. How long I need to waiting?

[chilly girder]

@solemn coral got my issue resolved, check pins.

Oh wait you use nox. I have no idea there, my bad 😅

[solemn coral]

i switched to ldplayer it works just fine now

[haughty orchid]

Hello, my game bugged and I had to install it again, but my account when connected is entering the game tutorial, it's as if it doesn't exist, even though on the website my email appears in the correct account, what do I do?

[rigid peak]

Are you sure you picked the good server ?

[iron bloom]

New Azur lane shop UI be like:

[zinc bolt]

I have this error too

[errant shell]

Updating the l2d in rental doesnt do much...besides the game getting stuck, i can click but nothing.

[zinc bolt]

let's wait for the small update then

[fleet vessel]

What happen to Azur lane FB

[raven ermine]

It got banned. They are working to get it back. I had sent them (customer support) an email asking about it as well

[shrewd abyss]

good day i have problem after i update azurlane on my nox, stock on start up of the game, how to fix this.. thx for the reply

[lyric lodge]

Reinstall, that is not the loading screen

[errant shell]

Its kind of funny cause a alternate Azurlane like facebook page is still running fine showing the current lewd ship girls. Kanto ship something....Double standards i guess.

[shrewd abyss]

I already reinstall it in 3 times.. lol

[cosmic tree]

does anyone else have higher pricing than what is actually stated in the game?

i wanna buy the 10 dollar pack
exchange rate shows its supposed to be ~415 UAH
game says its ~500 UAH, which is 12 bucks

other games either already have the prices in UAH or dont have this extra nonsensical price increase

[lyric lodge]

Does your country have VATS, or similar taxes?

[cosmic tree]

if there are any even, i am not informed about their existence

i just get one single price number without any explanations

[lyric lodge]

It is on the receipt... but you get that AFTER buying

[bright berry]

the only thing that isnt explained are the random charge up values google or apple add but thats not azur lanes fault

[cosmic tree]

oh yeah, just checked my previous purchases, there are like 10%+ VATs for the 5 dollar packs i bought months ago

but google has never warned me about it before the purchase

unlike steam, where i can clearly see if there is tax included before anything

so i just wrote it off as inflation or something

[bright berry]

this is just how both google and apple work

youd have to take it up directly with them if u wanted it to change but thats probably futile

[cosmic tree]

is there like any workaround

[bright berry]

no and it also would be tax evasion in some jurisdictions

[cosmic tree]

and there go my plans of getting 2 l2d+ skins instead of 1

[sharp wraith]

Hi guys, how can i fix this

[lyric lodge]

Checked your filters?

[sleek tundra]

It's been a week now same problem

[sharp wraith]

It normal i dont use it

[quasi elbow]

i can't log to the game after one update from this afternoon. Did they change something on the loading screen as the same with the skins bug? yesterday and early this day i was playing great. I press the screen and i can't log

i'm stuck there i can't press anything

and then this happens

also i can't press there

what the hell the devs touched with the update from today?

[lyric lodge]

Mostly some shop updates and the missing stuff in 7th anniversary view... nothing major at all

[quasi elbow]

i will try to reinstall it but i supose that will not change. Looks like the same as the skin but that don't allow you to touch anything

[quasi elbow]

it works for now after reinstall

[boreal vale]

With the new UI where is the free 4k fuel supply pack now ?

[vagrant sequoia]

Under Akashi recommends now

[signal wharf]

I don't know. It's not there anymore

[errant shell]

Dunno but the l2d skin tab locks the game, in both the store and from event page. I can check the skins from the ship girls just fine though. I have to restart the game. I tried downloading the l2d assets, nothing, repair l2d assets...nothing.

[lyric lodge]

Emulator?

[viscid onyx]

I'm having the issue with Bluestacks. The Android 11 version cannot load any of the l2d assets, and on the purchase menus it freezes. I tried the Android 13 version of Bluestacks and the l2d assets are about the only thing that works on that version. I can go through the menus but most things glitch out, and I can't even do things like sorties.

[rare crow]

Anyone stuck on the "Update complete, Loading game" screen when using an emulator ? Thought it was a loading issue so I left it at there while I sleep, 7 hrs later I woke up to find the screen still stuck on it

[wispy temple]

does anyone use android studio as emulator here?

[modest dagger]

I have a slight issue regarding the login system for my account, I do recall that I used to login and play through Twitter/X before the mandatory move to bind a yostar account, however, I am having issues to enter this account through all the existing methods of entry (X, Facebook and Yostar), It is giving me this error.

[errant shell]

Just my Samsung phone with game from the google play store.

[lyric lodge]

YoStar account is not active yet

[lyric lodge]

Amd your phone is 64gb?

[errant shell]

Needed to search where it is but according to Google it is 64gb.

[modest dagger]

I have fixed the issue already, thank youm

[lyric lodge]

You need to reach level 16

[west tide]

who should I contact to recover an account that I cannot access anymore?

[lyric lodge]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[rain dagger]

I have a new phone now and when trying to log into my account via X the authorization failed, forcing me into a new account. Suffering through the tutorial, I can't find a way to now log out of this new account and then be given the option to try logging in via Yostar as its connected via facebook, X, and yostar.

How do I do this? And no, hitting "log out" in settings just brings me back to the title screen and doesn't let me swap so i'm stuck on the new account

Surely the app isn't so poorly designed there isn't a way to completely log out of an account so I can try logging into mine but I cant find it which is "impressve" and I mean that as negatively as possible.

[fickle isle]

Did you make sure you selected the correct server?
because each different server is basically a different save file that is under your account

like for example I'm on Washington server and accidentially started the tutorial when I reinstalled the game when I switched to a new phone since Little Enterprise was the server that was selected by default

[lyric lodge]

(And LE is the default since that's the latest released server)

[rain dagger]

Yes, 100%. I know so because when i tried to go to the right server, it merely started the tutorial up again. I am not in my account. The settings show it isn't binded to anything.

I have tried to clear the cache and data just so I can be given the chance to try logging into an account and that hasn't worked either. Including uninstall

Whoever thought not having a logout button for the account, a feature I NEVER IN MY ENTIRE LIFE NEVER HAVE NOT SEEN BEFORE

[fickle isle]

Surely your twitter wasnt the only thing you binded it to, right?

even before the account stuff, I had my acc binded to both twitter and yostary ID

[rain dagger]

My actual account is binded to a facebook, twitter, and yostar via email as i still have my account on my old phone, which i need to give to trade-in tomorrow

I just want to once again point out, NONE of this would be a problem if a "account logout" option existed. A feature that games older than I am had online lol

[rain dagger]

so the answer is: yes, all 3. I simply need to get the app to actually LET ME try logging in again and i'll use one of the other two options (and if X is such a bad system to use and has issues, why is this option still even available???)

I've screenshot my UID/account stats as well as the settings page to show the 3 accounts its binded to in case i need to write to support for this stupidity

[fickle isle]

At this point you probably will have to email customer support
if you have any reciepts for in game purchases, those help as well

[rain dagger]

i would have to dig through my email for them if it comes to that. but this is a level of incompetence/oversight for the back-end systems that would interns blush fresh out of college

and looking through this section on the discord, it seems i am definitely not the only person to have similar issues. All because there isn't a "account logout" button

truly peak design

[rain dagger]

okay... after restarting my phone, clearing cache, clearing data, and uninstalling through my phone's settings did it finally let me try to login, and I managed to do it via facebook.

Jfc, that was so bad I'm godsmacked from the level of stupidity this came down to all over the simple lack of "log out from account"

writing this here so it may help the next unfortunate person that has to deal with this game's ridiculous backend systems

[quartz pivot]

I'd be great if they did what arknights did and make your yostar account the only way to do it

Btw anyone has the bug where the screen randomly goes to black

Sometimes happens after a battle
After speeding up a pull
Or even on the login screen

[rain dagger]

Many ways to fix it, the fact its in this state does not tell me there's remotely any competence for the developers who manage these systems.

Could be what you said, could be a simple log out button, could not have forced people into a new account after failing their X login (Which doesn't seem to work and a feature/set of systems that I don't know why even exist at this stage)

Could have an account swap option on main login screen... this kind of thing is the barest of minimums, and the fact AL is this old but lacks it amazes me.

Its a failure at so many levels, I could write a small short story about this. Games that were on the internet over 20 years ago have this, because its such a basic thing you'd never even think to expect it wouldn't be there. This is like having an on button with an appliance that doesn't work as an off button as well, with no off button to speak of period.

That was about an hour's worth of wasted time trying to figure it out, because almost nobody mentions this online AND I gaslighted myself into thinking "this button surely exists somewhere" and only found this out via an AI search on my Fold 7.

What. A. Waste. Of. My. Time.

[rain dagger]

also sorry, never had this issue myself

[ember quiver]

I lost my account over a year and a half ago, never got it back, no help from AL after multiple emails, messages. I just gave up

[ruby flare]

having kinda the same problem but on bluestacks

[jagged quiver]

Hi, which Android Emulator in PC can I use to play AL? I was using LDPlayer but it freezes from time to time during repeats

[vivid umbra]

How come the game crashes now and then when it is trying to load animations on start up.
It fails in the most interesting way with all kind of dots and strings in various colors

[ashen geode]

seeking kind assistance.
How do I login my old account?
it is bind on yostar account and facebook, however, when i tried to redownload the game and used yostar account to logon, it created me a new account instead.

[ashen geode]

fb login shows whitesceeen

[small smelt]

How do i fix these things periodically popping up now and then

Do i need to delete some files or it just doesn't support multi tasking

[ashen geode]

was able to fix the UI by uninstalling FB app. but it says something went wrong when attempting to continue

[median summit]

Sorry the disturbance, but is there a way to login to an old account without creating or binding a new account?

[zealous urchin]

can't log in using my x account

[cosmic dock]

#game-news message

[zealous urchin]

thanks for this

[hollow peak]

hi! my screen freezes at times on bluestacks, noticeably when fights fill the screen with projectiles, i tried increasing ram to 8gb but it still happens
also the screen doesnt freeze completely, just "functionality" if that makes sense, the models still bop around but everything is stationary like a time stop
this doesnt happen on mobile

[molten ore]

it just happens, have to live with it on bluestack
lowering fps to 30 made it happen less often on my end
Using Samsung Galaxy S22 Ultra 4GB, 8 is overkill

[hollow peak]

cool thanks!

[white hazel]

Downloaded and re-downloaded game and keep getting stuff like this

[muted void]

Hello! I accidentally created a second account on the Little Enterprise server (level 50) but my main account is on Avrora (level 75). Is there any way to transfer resources or ships from the account on Little Enterprise to my main account on Avrora?

both accounts have been created from the same email address

[lethal igloo]

i redownload it, and i cannot log in to my X account. how to fix it?

[cosmic dock]

#game-news message

/techsupport if twitter was your only bind, then you need to email CS for help.

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lethal igloo]

i already try, but it show me this?

should i just wait for it to get fix?

[cosmic dock]

you might need to email CS anyways. that message is part of the new ypstar account system, but that system is not live yet. there should be a check box in the bottom right that says dont remind me for 7 days. if checking that and closing the window still doesnt let you in when you log in, then there might be a conflicting bind issue, which CS would need to address.

[quartz pivot]

Do we have any guess at when they'll implement it
The disclaimer has been in the game for 9 months now

[cosmic dock]

im expecting more info about it next month for JP anni. theyre rolling it out slowly for all yostar published games. i dont play any other ones, so i dont know how the status of that looks. its been a mess, but id rather they take extra time and impliment this right, or itll be worse with lost accounts needing recovery during the transition.

[quartz pivot]

Arknights already implemented it earlier this year

Was some of the most anxiety I ever felt playing the game

[arctic cipher]

Question, does anyone else have nothing show up when they try to check the limited skins in the shop?

[cosmic dock]

recently, individuals with this specific problem have needed to reach commander level 16 or higher to see the limited skins. if you are under cmd level 16, get there and check again.

[arctic cipher]

Oh, ok, thanks! I am level 15 rn so I'll check it again after I raise my level!

[inner hinge]

Who should I contact if I want my old yostar account taken off my account and have my game migrated to a new one

i havent played since like 2022

or whenever series 3 research ships came out

[quartz pivot]

Customer support

Check pins

[onyx raptor]

can this game run in ANGLE ?

[inner totem]

it seems lately AL is very buggy on phone and Emu (BS5) atm....
is this known issue or new

[covert atlas]

Hi, am I the only one who can not get the sp stage for the current event? I already did stage 6 and all the story and repaired the assets(hoping it would fix it) and it is still locked? Am I missing something

[cosmic dock]

#bot-spam message see this message link. if this does not resolve the issue, then you have something else going on.

[covert atlas]

Ah okay it works now, thanks

[zealous wharf]

Hello, I am having a problem migrating data between my old phone and my new one. Who should I talk to?

[ivory tangle]

why I can't select server on this UI?

[mystic marlin]

anyone knows why this happens in LDplayer?

[loud light]

I can't get onto my original account from years ago. (Playing on a new device) does anyone have advice?

I put both emails it should be but it won't let me log in only attempt to bind which fails???

I'm sure I linked it with my Facebook so logged in via Facebook and it makes me start from fresh

[golden wind]

Uhm is it possible for me to get into my old account? I had it binded to yostar but when I re-download the game on my new phone and tried it, it just gave me a new account- im not sure if I did something wrong but I tried the same server I had before..

My friend told me to send my issue here since they didn't know what i could do to fix this-

[loud light]

Same with me

[golden wind]

Dang

Well i hope you find a solution, I wanted to get back on here bc my friend said some events were out

[loud light]

Thank you

[cold wraith]

My game is stuck at 99% and I can't log in 🥲 What do I do?

[crisp axle]

same, i cant log in

[plush moss]

does someone experienced where your yostar acc (the yellow one) bind with random AL acc you don't even know.
i got those problem, tried contact cs, but no solution.
so i had to create another new yostar acc with diff email

[cold wraith]

I still can't log in 🥲

[cold wraith]

I had to uninstall and reinstall the game and now it works. Make sure your account is bound to something first though. And make sure you log back in to your server

[crisp axle]

i could log in on phone, and I was stuck on bluestacks. I fixed it by restarting the bluestacks hahaha

[cold wraith]

nice!

[lyric lodge]

@golden wind @loud light Send all the ibfo you know to support, they can help you

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[scenic raven]

@trim rune the post above will help.

[shut phoenix]

I'm trying to do the Port Town site event, but it only lets me select one server: Lexington. I'm on Sandy server. Am I not allowed to chagne it? Is it a bug?

[cosmic dock]

unfortunately, not a bug.

[shut phoenix]

I figured it out, turns out I had an old bind to my email while I had a separate bind on my Facebook

The lexington and facebook are separate accounts

[trim karma]

how to run on pc

[scenic raven]

Download an emulator

[sharp prairie]

How to login to my account on a new device? If I try it gives me an error saying my yostar account is already linked

[urban willow]

Hey y'all i can't get in the game for a few days now, I always get stuck at the enty loading screen. I tried to redownload the game but didn't work so is this a game bug?

[lyric lodge]

Ignore the yellow page, do it as always on the main menu

[lyric lodge]

There is no Enty loading screen, re-install

[sharp prairie]

This one no?

Had the same issue, my game no longer boots without vpn else it gets stuck here, been like that for like 2ish years now?

[lyric lodge]

Yes, if you see that NOW reinstall

[sharp prairie]

You mean ingame? Or like the screen when you boot up the game before you login?

Doing it before I log in asks me for verifaction code after entering email, I do that, and then I get sent to the yellow page without fail

[lyric lodge]

On the screen before you login

[sharp prairie]

Yeah I press yostar, asks me for the email, then verification code, then I press the button. After that it launches the yellow screen, says my account is already linked. Closing the yellow screen does nothing cause if I press anywhere after closing the yellow screen it reopens it on repeat until I force stop the game.

Already tried reinstalling and clearing cache multiple times

[lyric lodge]

Have you tried selecting "don't remind me for 7 days" and then the YoStar login?

[sharp prairie]

I believe so but will try again

[urban willow]

Yeah it is this one

[urban willow]

I guess I have to do the same thanks for the tip

[torn heart]

what happened to Mumu emulator? it became laggy for AL?

[tropic cargo]

How can I download the game when I am living in UAE?

[quartz pivot]

Qooapp or vpn

[nova iris]

auto keeps turning on in story dialogue, i keep turning it off but it won't stay off

[rain mason]

I don't play on english version. I was wondering why weekly free supplies package not in store anymore?

[sharp eagle]

okay so my main gmail was somehow switched to an accidental new account, if i delete that new account could i use that gmail for my old account

[lyric lodge]

It is

[lyric lodge]

Changing YoStar requires support. If tied to X or Facebook you need one more bind to just unbind

[sharp eagle]

So could i after a delete account with said email to use for another account

[lyric lodge]

Unbind account, not delete account

[sharp eagle]

how would i unbind

[sharp crest]

👆 @sharp eagle

[lyric lodge]

Changing YoStar requires support. If tied to X or Facebook you need one more bind to just unbind

[gritty raft]

my emulator keep getting stuck/ froze loading at 100% whenever i tried to enter a battle, any idea how to fix it?

[gritty raft]

nvm it fixed itself

[mossy sable]

How fast does Yo-topup deliver them gems? Less than two days?

[vagrant sequoia]

Of all the times I bought gems there, I got it pretty much instantly

If yours haven't arrived yet try contacting support

[mossy sable]

I had few hours of delay, got spooked for a bit

[polar bluff]

Anyone playing AL on tablet and get stuck every time entering OpSi map?

[lyric lodge]

Post /logmode

[tawdry atlas]

Hash file check error struck

Can't get into game hash file check fails

[lyric lodge]

Chevk your virusscanner / Disable while booting

[tawdry atlas]

don't know about virusscanner

don't use one, hash file check still failing

[tawdry atlas]

Screen still appears like this

[tawdry atlas]

Am i going to have to uninstall and reinstall?

[tawdry atlas]

Nevermind issue resolved

[lyric lodge]

What was it?

[tawdry atlas]

Wifi/mobile fluctuations cut it off at some point during a crucial loading process

Probably led to the issue as it couldn't load properly due to the cut off

Turned off wifi and let it sit for a bit. It started working again and the hash check error stopped showing up

[shell scarab]

uh

what happened

i don't think this is ranger?

🤔

[sharp crest]

desync most likely

[polar bluff]

(Redmagic Astra tablet) Can still tap and there's visible marker, but nothing happened.

[lyric lodge]

LDPlayer? Bluestacks?

[lyric lodge]

Seems it keeps getting timed out, check if work with wifi if 4g or viceversa

[shell scarab]

Ldplayer yeah

[lyric lodge]

Seems primarily a LDPlayer issue (though one bluestacks player got it too)

[quartz pivot]

Is there a way to delete alt accounts on other servers without erasing the main one too

[lyric lodge]

Probably contact support

[half linden]

How to fix stuck on update complete loading game....

[unkempt fox]

Need help :
I've launched the game, tap the download button but still say "Checking for update" but I've waited an hour this afternoon but it haven't changed.

[lyric lodge]

Both, post the /logmode (post it here, explenation: #bot-spam )

[unkempt fox]

I did the two finger thing four or five time, it didn't pop up but the download start.
I don't know what I just did, but it work...
Thanks man ❤️

[sly vale]

I'm stuck at the loading screen, I just did the update

[sly vale]

I can't exit the Update complete screen

[robust python]

Is it just me or the Facebook login prompt for Azur Lane in Android is not working?

[tropic cargo]

Can someone help ne how to download the game since I am living in UAE?

[lyric lodge]

That's why you need to post the log with the reason why

[quartz pivot]

Qooapp or vpn

[tropic cargo]

English or different language

[tropic cargo]

I need for phone

[umbral oar]

dug a bit of chat history, has anyone figured out why China phones can't install xapk files?
i could play JP azur lane on oneplus ace 3 until the update yesterday (Aug 28th), gonna try reinstalling whole game

[mild falcon]

What to do if the email address on which the account was registered is blocked?

[lyric lodge]

Contact support

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[mild falcon]

I sent a letter, but I still haven't received a response

How to relink email if my email where the account was registered was blocked? plus I'm a loser because I didn't save the UID

[hot veldt]

how do i recover my account if its missing

im a returnee

[fickle isle]

It is current 10 PM Saturday night in China
AKA there's no one in the office

When you sent that email, it would've been 2 AM Saturday morning

[mild falcon]

Got it, then I'll write to them later

[lyric lodge]

Same, contact support. Look to nimi above for the mail.

[rapid mica]

is there a solution to l2d+ skins crashing bluestacks

[manic sinew]

hello, how can I restore my account if I have lost access to my Facebook account?

[vast basin]

game's stuck like this in exercise - i'm on mumuplayer so i'm not sure what the issue is

cause the last time i saw this was on bluestacks

[fallen tartan]

azur lane isn't available on ios in india

is there any reason for this?

also as for payments, can i use bluestacks to pay and switch to a different countries app store to play azur lane?

[wheat kestrel]

That happened to me before on ld player

[void rune]

any solutions for the freeze bug on LD9?

[loud light]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[wheat kestrel]

I uninstalled. Am planing on moving to other emulator or use a tablet

[gusty wraith]

anyone know what this means?

nvm it was desync, reloaded the game and it goes from 3 to 0

[mystic epoch]

hey i started playing azur lane on my old phone but today when i installed it on my new phone and when i'm logged in with my yostar email in Avrora it launched a new account, on yostar account center i can see my uid and all other details, what do i need to do to get it work?

[lyric lodge]

Did you LOGIN on Avrora after logging into your account?

[mystic epoch]

yes

[lyric lodge]

Well if you login with right mail abd right server, then you gotta contact support

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[brisk cliff]

Has there been known issues of the game just freezing?

[lyric lodge]

On emulators, yes

[tight hull]

Hai, how i change email in azur lane?

[exotic sky]

i think i binded my AL account to Yostar but wrong server, can i change it ?

i play on Amagi but it say Little Enterprise with lvl 1

[quartz pivot]

Contact support they'll unbind it from their side
Also You should've probably hidden it btw

[lyric lodge]

Change it to Amagi, doesn't matter you have an alt

[wooden venture]

is there anything I can do to get this to work on my emulator?

[finite island]

everything fine on my bluestacks

what emulator you using?

[indigo gale]

Hi, i have an issue with last update. In google play market when trying to update the game there is a message the game is not supported on the device. Device: Realme C30, Android version: 11

[wooden venture]

nox, but my bluestack 5 also have problems

[finite island]

what version you running?

[wooden venture]

i'll try the p64

[finite island]

yhea im running pie 64

[wooden venture]

i was having problem sc with p64 so I switched to nox, but now that doesn't work

😫

[errant shell]

I also states it doesnt work on my device now...what?

Got that same message in google play store.

[wooden venture]

gotta switch to nox android 9+ or bluestack pie 64

[errant shell]

My phone is a 64 device

[distant sequoia]

Same problem for my Blue stacks just updated to the newest version too. Does anyone know if this is intended? I am confused why it suddenly isn't supported anymore.

[winged saffron]

got same prob on nox, and we cant even update an emulator to a newer one without remaking the vm then reinstalling the game 😑

[cold wraith]

Wasn't there an update to optimize the game and make it smaller? How much memory should it take now?

[desert wagon]

Maybe already answered elsewhere, but I wasn't able to find it if so. When I tap the Promise Crate in the bottom left of the home screen, it takes me to the shop where there is no Promise Crate available to purchase.

[agile echo]

does anyone know how to fix Azur Lane stuck in "Loading game..."?

it's been like this for 1 hour

I've tried clearing cache

and reinstalled the game

but nothing seems to work

[wooden moss]

Why I have a strong feeling that broken emulators was intended after this update?.. Not working in Bluestacks & LD anymore, cuz 'device is not supported'

[distant sequoia]

I think Yostar never really had a problem with emulators

I just don’t know why a server member of us can actually still play with blue stacks while I can’t

[wooden moss]

Look like it's definitely a bug. Having brand new phone, 'device is not supported' as well lol

[distant sequoia]

It’s really odd to say the least

Bad autocorrect

Sorry

[agile echo]

helpp plss

[willow dagger]

Anyone else lose their entire account

[granite hawk]

Tried to install on my android 14 tablet, got this error

[calm knoll]

i Have a Xiaomi Redmi A3 and I have this problem

Am I the only one having this problem on phone?

[wooden moss]

Nope, you're not. Many people have the same problems right now both on emuls & phones, old and brand new

[indigo gale]

i have same problem on my phone. I hope they'll fix it

[granite hawk]

Yay, compensation rewards coming soon!

[wooden moss]

Seems they rolled out the wrong dev branch to the playstore lol

[granite hawk]

Rip

I do think anything android 13 or older is legitimately done for, though

[bright berry]

they dropped support for 32 bit devices which is largely due to google and apple pushing for it

even if ur emulator claims it is 64 bit they often run android as 32 bit (especially blueatacks and ldplayer)

[granite hawk]

They can't actually load up some of the new skins without crashing

[bright berry]

see latest pin about skins crashing it explains why emulators behave weird

[granite hawk]

Thankfully android 14 is 64 bit

[distant sequoia]

Any recommendations then? I am not so well versed unfortunately.

[bright berry]

bluestacks with android 13 should work else mumu12

[bright berry]

there are versions of android 14 these days that run as 32 bit especially from xiamoi and co

however hash file check is likely something else but im not familiar with the fix to it

[winged saffron]

i only had hash file chek prob when strange network errors occoured for emulator, restarting it fixed the error, no clue if its a physical device tho

[distant sequoia]

Hmmm.., I have the newest update of bluestacks 5… so numu, huh? Thanks… I‘ll try it later

[strange condor]

I'm having problem with game, stuck at loading screen.
Using Bluestacks 5, version 5.22.100.1024 P64

any tips to fix?

alright just updated and the game back works

[worldly ferry]

hello I'm dumb, how do I update bluEstacks? Also have the same issue 🙂

[strange condor]

go to bluestacks settings

scroll down to About section

Check for updates

[toxic otter]

oh.. maybe that'll fix me getting stuck in combat over and over

[worldly ferry]

Ah I see it now, thank you!!!

[strange condor]

nice to help you!

[distant sequoia]

Ahh thank you. for some reason bluestacks was 32 bit nougat... the android 13 64 bit beta works! You're a life saver

[toxic otter]

and now with the newest update i am having that exact problem: Stuck on 50% loading

ok solved with different "phone" model

[worldly ferry]

In Bluestacks: What predefined phone profile are you guys using? I'm still running into the "app is not compatible with your device anymore"

[wheat crest]

What happen to my azur lane.i tried to update the game but it say "This app isn't compatible with your device anymore*.can someone tell me what happened

[native sphinx]

so, is it time to switch emus (or get the 64bit version)? im guessing ill have to redownload everything? 💀

[distant sequoia]

I changed to bluestacks android 13 (64 bit) beta. But yes, you would have to reinstall azur lane

[distant sequoia]

I have selected Galaxy S21 Ultra

[distant sequoia]

Which version are you using then of Bluestacks? I noticed I had the nougat 32 bit version, which apparently is the one not supported anymore

[misty quest]

So would that mean Bluestacks 5 won't work with Azur Lane anymore?

[distant sequoia]

No no. Bluestacks 5 is the one I also use. It’s the android it uses. You have to create a new instance and tell it to use a 64 bit version. I used the android 13 beta, but Pie would also work. It just has to be a 64 bit version. Check for versions on the official website.

I was confused for a long time too… Blue Stacks could have made this a lot more transparent to be honest…

[misty quest]

Alright, thank you.

[bright berry]

pie probably wont work because it supposedly still runs as 32 depsite saying 64

android 13 very much should tho

[misty quest]

Alright.

[native sphinx]

A13 64 is in beta... but no issues, right?

[native sphinx]

either 11 or 13... ig
was using Nougat 32, which died today ig

[distant sequoia]

No, I had none. I could install AL too but can only try it later today due to the size.

So yes, A 13 beta

[native sphinx]

got it, thanks mate ^

[distant sequoia]

No problem, I had the same problem too, so it’s only fair I help others.^^“

[wind granite]

So do I need to delete the 32 and AZL ?

[rancid obsidian]

Thanks for the info with those Android versions 😀

[hard vigil]

New 64bit instance on Bluestacks got it working again. Downside, have to redownload the whole game from scratch and it's taking ages.

[granite hawk]

Fixed my own issue, it was just the network being bad

[nocturne ocean]

I'm already hate bluestack an AL. nice update btw. at the time when I don't have stable and unlime net I got this sht 👍

[slow tangle]

Azur Lane now unpplayable on BlueStacks~

I updated up to gross 5.22 version and it still hangs on battle

[dense echo]

I have the same problem too. I can't log in through the emulator. And phone too.

[distant sequoia]

Yep, as stated above they stopped support for the 32 bit version. Download the beta for Android 13 64 bit. You do unfortunately have to re-download the whole game

[slow tangle]

My phone can even download game now - it's over it's internal storage capacity~ And now emulator stop functioning.

[distant sequoia]

Not necessarily…? If you only have it for AL tho you can

[slow tangle]

You baka! If it is was 32bit - it not started. I'm for years already in 64bit mode

And all problems are in 64bit system

[distant sequoia]

Huh? I had no problems just now while trying it

Also bluestacks

Also, no need to call me an idiot…?

[wispy temple]

i did the web event thingy but i didn't get the rewards in my ingame mail, i could record i dont have the limited furniture as well

took the screenshot while the event was ongoing incase something like this happened

[gusty briar]

after updating the game when I go on auto it's freezing? I'm on 64 bit on bluestacks emulator

[dense echo]

So I need to buy a new phone, download the game again and start the game from the beginning?...

[calm knoll]

do you have Yostar Account ?

[brittle gull]

Hello/good evening, is it possible to speak with one of the developers about a problem? (In mp)

[distant sequoia]

Did you link your account with Facebook or yostar for instance? If so you can just login with this method on the start screen, select the server you previously played on and can continue where you left off.

[valid wind]

I have the exact same problem, emailed support, told me I didn't finish it, I don't have final screeenshot but I have these that showed I passed the start twice...

[dense echo]

I logged in using my google account... At least the Yostar account makes a new account for me...

[toxic otter]

i had the same problem. I changed the Profile to Samsung S21 Ultra and restartet my PC after the update of Bluestacks since then it runs decent

[gleaming cove]

Truly tragic

[slow tangle]

I had same problem with Android 7, after reinstalling to Android 11 - no problems with combat.
Somehow Azur Lane don't like Android Nougat.

[quasi elbow]

what the hell did the devs now? killing their game as happened with emulators

[fickle isle]

They simply fully ended support for the old ass 32 bit computer architechture because modern requirements are simply getting too much for 32 bit to handle

[quasi elbow]

they didn't announced this on the Maintenance notice

[fickle isle]

#game-news message

oh wait wrong tweet

but yeah it was pretty inevitable at this rate when they have to put out a tweet like that

[analog venture]

Yea, I got hit with the no support on my install on Nox. Trying the 64 bit version lets me download the game. I'll update if I have any issues with it

[cobalt bronze]

what emulator can i play AL for now? it keeps freezing for memu

[analog venture]

I had one of those freezes with the newest version of nox player 64-bit, so that's not great

[onyx raptor]

they dropped support for 32 bit

[little lion]

Finally can delete/remove unnecessary (for me) resources like dorm, comics, and gallery. Thanks AL. Credit go where credit's due.

[radiant idol]

bluestack doesnt run azur lane no more?

[cobalt bronze]

still can but the freezing problem still happens

[analog venture]

I'm not getting the freezing problem anymore after switching to the nox player android 12 beta player. Been running auto for solid 30 minutes with no issues

[shrewd abyss]

How to update the system update of nox?

[analog venture]

You'll have to download the separate version from their website. It's kind of hidden behind their full page banner thing

[shrewd abyss]

I didn't see that! Hahaha!

[still violet]

I did participate on the 7th Anniversary web event, but haven't received the rewards yet

[lyric lodge]

Nobody has

[valid wind]

We were supposed to receive it after maintenance yesterday tho

[long forum]

is there something up with the servers? The game is either super laggy and or frezzing up. I have had to reboot bluestacks like 3 times now.

[lyric lodge]

bluestacks
There's your issue

[long forum]

Did the last update break the game in bluestacks?

[still violet]

it has been like that since last month

the thing is, I haven't found other emulator that is compatible with virtualization

[long forum]

It looks like till it is fixed will have to use my tablet to play. I like using the PC/bluestacks cause I can use a mouse and keyboard for control when needed. I really am not good/like the way it is done for touch screen. And haven't been able to get a bluetooth keyboard to work like it does in bluestacks.

[valid wind]

I would recommend contacting the support ([e-mail]) they told me after checking data they will send the rewards after next maintenance. Hope it works properly

[fluid acorn]

As was discused further above, you apparently have to install a 64-bit version now

[dim forum]

I'm having an issue with logging in to an existing account. I updated my email quite a bit ago but today I can only log into the game using my old email. I'm sure I used the new email in the past without a problem. Logging into the yo-star account website using the new email works fine. Any idea how to fix this?

[long forum]

Just checked I am running the 64bit, but nougot ver of android. Running BS 4, tho. Tried to run BS 5 but for some reason I don't remeber it wouldn't work.

[icy plaza]

Does anyone know how to get rid of the red notification mark on the HQ tab? I'm assuming it's telling me to check out the "new arrivals" 3d dorm shop items but I already opened those pages and the red notification still persists

[calm knoll]

I don't have access...

I hope it's just because it takes time to arrive with the time difference.

[toxic otter]

This update fucked everything up big time

[little charm]

same i already reported it but i don't expect any help planned to reinstall to see if it's get fixed or not, busy farming rn

[long forum]

Ok just got BS 5 upgraded and looks like the forced update is what made it not like nougat. It is back to running smooth and no lock ups. Thanks for the help/advice.

Oddly it even looks better then on 4

[fickle isle]

The game ended support for devices that run off of 32 bit architecture so you will have to get a new phone

Or if you're on an emulator, switching your emulated device to a 64 bit one

[calm knoll]

Well, I'll use an emulator. My phone is a year old, and I'm not going to replace it just like that.

[radiant sail]

what is a good emulator right now?

[analog venture]

I'm using the Nox Player Android 12 Beta one at the moment with no issues

[icy plaza]

Don't reinstall, I did a fresh install and it didn't help. Will just have to wait it out and hopefully they fix it. Thanks for reporting it because I haven't done that yet.

[ancient agate]

I'm having trouble trying to login to the game on a new Bluestacks instance using my login credentials. I'm going through the login process, but when I enter the login code I get from my email, the game says "Binding failed. The Yostar account has been bound with another in-game account".

When I login to my Yostar account through the web portal, it shows that my Azur Lane account should be bound, so I'm not sure why I'm not able to login to the game using my Yostar credentials.

[wintry jackal]

Game used to always be full-screen (for years). Ever since the last maintenance and patch update, it has permanent black bars on the top & bottom. And, yes, I'm on the same device, Samsung Z-Fold 5.

[wind granite]

i have it for glf also

[distant sequoia]

Where did you try to login? In the settings, or start screen? I did it on the start screen yesterday when re-installing it.

[distant sequoia]

Then you can decide, I am not well versed with the support of 32 bit in gfl, so maybe also moving it to the 64 bit might improve your experience too? Or you create another instance and install it as a 64 bit one just for AL. Your choice.

[ancient agate]

From the start screen

[wind granite]

i tried azl wouldn't download and glf wouldn't open

[distant sequoia]

Hmmm… then I hope one of the devs can take a look at it.

[distant sequoia]

And you tried one of the underlined downloads here @wind granite? Because if so I also don’t know what’s wrong. It did worked for me.

[bright berry]

pie 64 bit probably wouldnt work it tends to run as 32 bit for some unholy reason
(on bluestacks specifically that is)

[distant sequoia]

I have no experience at all with this. So I also can’t do more than just recommend using the Andriod 13 beta if you use bluestacks. I do am curious why that’s the thing… thank you for the information! I learned a lot about emulators from you already!

[trim moss]

so how do i fix this? ships and enemies dont move but skills do follow

[waxen dune]

I'm playing AL for years on Bluestacks in Windows 10. Now I cant anymore due to the latest update the app. store saying AL is no longer compatible. Any ideas?

[quartz pivot]

Change from 32bit to 64

[waxen dune]

Yeah, just noticed it was 32-bit Bluestacks. Thanks, it works now.

[trim moss]

How do you change from 32 to 64 bit?

[gusty briar]

but its not compatible on android 11?

[slow tangle]

check your device name

Try imitate more modern device

[gusty briar]

wait, where is this setting

[toxic otter]

having the same problem so far i tried changing the device that's emulated, changed settings to give the emulator more power, and nothing helped..

[jaunty surge]

Do good internet affect the fps of the 3D dorm ? With my home internet the fps is really low yet today when i used internet from other place , the 3D dorm run super smooth .

[wintry jackal]

No fix for this? Not a known issue after the latest patch? I can't be the only one with a foldable phone playing Azure Lane.

[quartz pivot]

Wait flip phone users are real

[manic charm]

Does anyone know how I could recover the account binded to my Yostar account?

[fickle isle]

You'll have to email customer support

Tho keep in mind that it's like Sunday morning in China rn so you might have to wait a bit to get a response

[manic charm]

Alright 👍

[orchid echo]

game is bugged trying to sortie

on bluestacks

[fickle isle]

Bluestacks
That's your first issue right there

[static bay]

My game screen is yellow again

okay it fixed itself.

[edgy atlas]

Anyone having the issue where Bluestacks Azur Lane said to update the game, in the play store there's nothing to update?

[native geode]

when are we expecting the rewards to drop for the port town web-adventure?

[thick drift]

My bluestacks instance for azur lane is busted from today ships will stop moving after about 15sec of battle, I'm going to try an android 11 instance to see if that works if it doesn't is there any recommendations?

[toxic otter]

i tried another Emulator LDPlayer same problem: It gets stuck on battles. Not always, not after a specific time and a restart of the game fixes it, but it happens on both

[lethal sorrel]

This is going to be a LONG post, but maybe someone will read it. I didn't want to go on the server, but I'm about to lose my temper. Namely, about two weeks ago, I started playing this game for the first time. I've never had much experience with emulators and mobile games, but somehow I managed to get everything sorted out initially. I started with Bluestacks, which I quickly moved from due to two bugs (one of which the emulator's creators themselves boasted about fixing a few years ago, so I don't know what's going on here). One was the infamous screen freezing during battle, which, although it didn't happen too often, did occur. The second, for some reason, is that the store doesn't work at all on this particular emulator. It throws up messages about no connection, etc. So you can't buy anything with real cash.

I switched from Bluestacks to Noxplayer, which seemed to be the perfect emulator for a few days. Nothing froze anymore (can someone explain the technical difference between it and Bluestacks? Because there must be one, since it didn't happen), and the shop worked flawlessly. I even bought something.

Unfortunately, after the last manual update, the emulator went haywire. I couldn't download it in any way because it told me that "the game is no longer compatible with this device". After reinstalling both the game and the emulator, I tried changing the emulated device. Nothing helped. I tried installing this "APKPure" (although, to be honest, I don't understand much of it either) and somehow, via a roundabout route, install this update (although in the end I don't know what it was installing – an update or a game). That didn't help either.

In the end, I gave up on Nox, especially in light of the fact that the more I tried to change something, the more Google Play became cemented.

The list of devices on which I supposedly had the game installed began to grow. Even if I uninstalled it along with the emulators, the list did not shrink. On the contrary. And what can I say, it didn't help my already gloomy situation. Because Google started bragging that "well, maybe it doesn't work here, but it does on other devices, so switch over, mate :D".

Where should I switch? To what? I don't even remember what was emulated on which emulator. These are not physical phones/tablets that I have at home. They are just an "illusion" emulated by an emulator.

From what I remember, I tried various solutions. For example, installing older versions of emulators, 32-bit ones. Often, however, I couldn't even install the game on them, unlike the latest versions. Google didn't even give me the option to install. Sometimes I managed to install the game, but not the update.

I tried the MeMu emulator. Nothing worked there at first, so I switched to LDPlayer. FINALLY, I managed to install both the game and the update. I was pleased to see that the store works without any errors. I think I like the emulator itself the most. It has its charm, even more so than Nox. The problem, however, is that it's just a better Bluestacks, which fixed one of its bugs, but did nothing about the other. At first, the screen freezing was even worse than on BS. I dug around in the emulator settings a bit, changing the emulated phone, the number of cores, etc. It seemed to me that everything was fixed. Well, unfortunately, the screen just froze again:

That was the last straw, and that's how I ended up here. I had thought about it before, but despite the enormous effort and wasted hours, I still managed to improve somewhat and play somehow. Now, I don't think I can come up with anything else, so I hope that somehow I can fix it here for good.

The best thing for me would be to stay with LDPlayer. Bluestacks is falling behind, MeMu too. Nox? I don't know. It was the most stable of them all, but the problem with Google has reached the height of absurdity there. I'm afraid that even if I manage to fix the freezing screen (which is apparently caused by a problem with 32 and 64-bit - I don't know, I don't understand it, because every time everyone writes something different - once, to go back to the 32-bit version, because the game apparently has a problem with 64-bit. Another time, they say the opposite, that the game has switched to 64-bit and 32-bit causes the problem), I won't be able to play anything with the next update anyway, because I won't be able to install it on anything.

So, it's a long story. Apparently, LdPlayer operates on both 32 and 64 bits. I don't know. Apparently, the game can be installed on Windows 11 even without an emulator, but how do you do that? Does the store work there and nothing freezes? I don't know either. As I write, I am not an expert in these technical matters. Nevertheless, I want to play Azur Lane because the game is great.

What hurts me the most is the lack of a port for PC, for Steam. I originally come from Steam and have never had any problems there. I must admit that I completely fail to understand why this game (I know about Crosswave, but I haven't looked into it yet) isn't available there. I don't understand it, especially from a financial perspective, looking at it through the eyes of, say, a business.

How much could such a port cost? A pittance compared to the game's annual earnings. And yet, you have to mess around with emulators and deal with bugs that shouldn't even be there...

Okay, enough of my complaining. Maybe someone can help.

@vocal lynx And yet, here we are. We meet on the other side. It was predictable .

[bright berry]

anyone telling you to go back to 32 bit has outdated information. Azur Lane has ended support for 32 bit (largely due to google and apple pushing for it).
Most emulators even when they say they operate at 64 bit actually still run 32 bit android (namely bluestacks pie 64). (if the app store tells you the app isnt supported its running as 32 bit)
The emulators that should run without issues are bluestacks when using android 11 (android 13 should be fairly stable too) or Mumu12 (note MeMu != Mumu)
The latter of which I have been using for years and have never had issues with that arent the fault of the game itself

[lethal sorrel]

Lol, MuMu. Why did I write "MeMu" xD Never mind.

What does LDPlayer run on? As far as I remember, I currently have the latest version (9). I could potentially change something in Bluestacks, but I don't think that would solve the problem with the store. Even if, by some miracle, the screen never freezes again. There is also the question of what will happen when the next update like the last one comes out. Because, as I write, I had my promised paradise on Nox. Until the one update that the game itself doesn't download came out. Then Google Play literally went crazy and I couldn't change anything. Unless it is possible, but I don't know.

[bright berry]

ld9 runs on 64 bit but it has many many known issues with azur lane

also are you sure you meant mumu because memu is also a real emulator

and mumu12 should be the stablest emulator (albeit not being great on weak systems)

there unfortunately is no guarantee that all of them wont magically break at some point but such is the world of emulation

as for bluestacks the default version download is still pie 64 which actually runs as 32 bit, so youd have to create a completely fresh instance that actually uses android 11 or android 13

[lethal sorrel]

So Nox is probably the best. However, the battle with Google and its "thousands of devices" is one of the tougher ones, and I don't even know if I would eventually find something that would allow me to install the game and the update.

[toxic otter]

^ as Lars says
you can make a new instance here
currently trying it out, not tested yet, but many people said the same

[bright berry]

like i said as long as you use android 11 or android 13 on bluestacks you can install the game and it should be fairly stable

same goes for mumu12 (because it runs android 12)

nox probably also has android 11,12 or 13 but i don't know if it doesnt have some weird issue which is why i can only speak for the other 2

[thick drift]

just finished getting it set up on android 11 on bluestacks so far after a few battles its no longer freezing

[lethal sorrel]

Now I don't know xD I'll have to check it later. Anyway, I'll try Bluestacks again (in the configuration you mentioned) and download MeMu, for example (I'll see if that's where I had the error that prevented me from even downloading the game). Later, I might check Nox as well.

[lethal sorrel]

And which one is better? 11 or 13?

[bright berry]

my limited experience with them says both are about the same

but 13 is technically in beta while 11 isnt

but yeah unfortunately emulation is just a bit of a pain just try to find an emulator that works for you because different systems will perform differently with different emulators

as long as you try to stick to android versions >=11 they should all at the bare minimum allow you to install the game, if they dont that means they run as 32 bit and you can move to the next

[lethal sorrel]

All right. So, I'll finish the game for today (some levels, etc.) on LDPlayer and try to check your solutions. If something is wrong, I'll let you know.

@bright berry @thick drift @toxic otter Did you have any problems with the store on Bluestacks with Android 11 and 13? Because for me (just so you know, I used Pie-64 and later the 32-bit version, so I really made a fool of myself) there were various errors. I couldn't even select a payment method. This is one of the things I care about, because I noticed that this game has a surprisingly fair monetisation system. Very generous, I would even say. At least for me.

But yes, this famous freezing problem, which many people have, is the most painful thing. By the way, why this is happening? I guess it's something related with the emulation process itself? I didn't have this problem on NoxPlayer, so I think, that is only problem of some emulated devices. And, of course, this 32-bit / 64-bit stuff. I hope, that when I move to one of emulators that you mentioned, when new update will came, that I would be able to download it. Because it's another thing, if Google let me go. But, if emulated device will be OK, I guess, it wouldn't be problem (but, on the other hand, I probably check everything on Nox and it didn't help, so I don't know).

[toxic otter]

yeah i did have a problem at first since the device emulated was wrong when i started the new Android 11 version

[bright berry]

pie has many issues due to phased out 32 bit now and bc its just not even supported anymore
but 11 and 13 should be fine

there can always be niche issues tho

the feezing can be one of two things:
a) the game has a bug itself (most often this is the case if it freezes in pvp, but rarely in pve)
b) the emulator runs 32 bit and runs into an issue due to reduced storage and number sizes

also to be clear: neither AL nor google have anything against emulated devices really its just that 32 bit is ancient history and google and apple have decided its time to let go

[astral wagon]

Hi im using Nox emulator and it says Azur Lane is not supported in this device. What should I do? change phone model?

[bright berry]

download nox's android 12 beta or switch to a different emulator with android 11 or above
(nox android 12 is hidden underneath the main download button)

[astral wagon]

ok ty

[fickle isle]

The device you are emulating may be 32 bit which the game no longer supports

[astral wagon]

yes its 32 bit

now its working

with 64 bit

[scenic oriole]

So the game no longer supports 32 bit devices? Been trying to get onto my alt via emulators cause I don't have another phone and I can't get anything to work no matter what I do

If that's the case then I'll probably just try again tomorrow because I don't have the brain power to figure it out right now

[sharp crest]

just use the 64 bit instance

[scenic oriole]

Yeah I'll report back tomorrow if that's all I need to do since I got off my PC as it's getting late

[minor elk]

Ok well

Loading get stuck...

[lyric lodge]

Try to get a /logmode screenshot

[minor elk]

Hmmm?

Ok My phone have Android 14(64bit)

[lyric lodge]

Post /logmode in #bot-spam and post the resulting screenshot here

[minor elk]

Well Google Play AL download but looks obb is missing yet

But like MMori asset Download is working without obb.

[lyric lodge]

Seems you need to reinstall

[minor elk]

Ok

Thanks You Hassat Hunter!
-# (But like New device we have Tenfeanr all Data, Old Phone to New Phone)

[lyric lodge]

It's all saved in the cloud

[lethal sorrel]

Well, not exactly...

This message says that I can't download the game on Android 13, but have to go back to Pie-64... -.- And then there are those stupid ads for this emulator.

[bright berry]

u can try its android 11 ive never tried 13

[lethal sorrel]

Perhaps you can download it on the second instance, but play on the first.

[bright berry]

Alternatively try nox android 12 or mumu 12

no they are independent

[lethal sorrel]

Not compatible device with this version on Android 11 xDDD I'll try Nox.

[bright berry]

is your pc itself 32 bit by chance

[lethal sorrel]

No, it's Windows 11, 64-bit.

x64 processor

[bright berry]

unsure then, that message should only appear when android is being run as 32 bit

it can happen if the emulator has too little resources

as in u gave it too little ram or cores

[lethal sorrel]

@bright berry To be honest, I prefer Nox anyway. I'm already on its website and I can see that it shows the 64-bit version and Android 12 separately. So I guess I should choose the latter? I didn't even notice these options at the bottom before. I installed it from that big pink-purple button.

There is also Android 9 here.

[bright berry]

idk what their 64 bit version is but android 12 is the one u should try first

android 9 is almost certainly not going to work

[bright berry]

but yeah play around with how many cores and ram u give things as well

[lethal sorrel]

Let him have as much as he wants. As long as it works. We'll see in a moment.

@bright berry I should change anything here? Or it completely doesn't matter? I tried it last time.

This is list of emulated devices, phones, etc.

@bright berry Is there any way to delete this list? To make Google forget all these previous devices? Because I no longer have anything to do with them, and Google's awareness of this does not seem to help, but rather gets in the way. For now, I see that I can install the game. We'll see if the update goes through...

IT WORKS AND DIDN'T EVEN ASK ABOUT UPDATE?

https://www.youtube.com/watch?v=9CS7j5I6aOc

@bright berry Well, thanks for help. It looks like my butt is saved. At least to the next manual update...

[bright berry]

delete them as authorized devives on your google account theyll go away after 30 days after that

[scarlet geode]

I get this when I limit break ships on pixel 9

Only time it seems to do it

I tried to do it on debug mode but didn't show any thing

[mint bobcat]

Is there a rendering mode setting at the bottom of game options?

[scarlet geode]

Ill turn it on and check

Yep that worked

[knotty trail]

Is azurlane not working on android a13 anymore

[red spire]

Having issues with account binding. Email I am using has already been bound to an account I cannot remember

[ancient agate]

How do I submit a support ticket? I think it's probably done through the server bot, but I'm not sure what the server command for the bot is supposed to be.

[fickle isle]

is your device running off of 32 bit?
If it is, then yes it no longer works cuz they ended support for it

[fickle isle]

!submit

[fair shell]

Form Submission :: Activate Submission

Activating form submission. Please check your DMs.
Please note that you can only send one submission at a time.

[celest arch]

How i fixed mine: bluestacks stopped working last night. tried the 64 bit version of blue stacks still didnt work. uninstalled bluestacks. downloaded the nox emulator then installed a 64 bit instance of it. logged in to all my stuff. redownload azur lane. 19 gb download. everything runs more smooth than before. no issue now

[ancient agate]

Thanks!

[wicked jolt]

The game loads pretty slow during boot up and this happens whenever I limit break a ship or build a ship on my Pixel 8.

[scarlet geode]

rendering mode in the option at the very bottom mine had that problem

turn that on

[empty raft]

what do i do if i cant open my account thru yostar account binding? it just keeps saying verification failed never thought id have this issue in my 3 years lol

[empty raft]

okay i fixed it nvm sorry for botherin

[warped temple]

Since I don't have any more space on my phone, can i play Azur Lane on an emulator? I heard they're banning it, so I'd like to ask, is it safe?

Thank you in advance.

[fickle isle]

Where tf did you hear that from? It's still perfectly okay to use emulators for this gMe

Heck a lot of tech questions people ask here are asked by people that use emulators

[warped temple]

Some friends of mine told me this, so I've always been discouraged from using them. Anyway, thanks so much for the reply.

[wooden moss]

Using Bluestacks 5, latest version, constantly freezing on login screen starting today...

[urban sandal]

anyone have the fix for the emulator freeze bug?

i can leave missions and still interact, battles bug out tho

[urban sandal]

update: increased my memory size to 12gb and turning on the low memory mode seemed to help, something is causing a memory leak upwards of 600mb where the game then freezes, using the memory scrubber in bluestacks makes the problem only worse as the leak seems to get worse faster

[knotty trail]

no its 64 bit

[hexed marlin]

I have a problem as when I try to access my binded to yostar yellow account on my server Sandy it kept getting back to early game even though I'm already level 109

I already bound it to yostar

[mint bobcat]

Use black yostar, not yellow yostar. On the old device, go to game settings, account, and make sure the Yostar email account is done. On the new device, all you should do is press the black yostar button, enter your email, generate the code, write the code in, and submit.

[gusty briar]

wow mine doesnt have s22

[slow tangle]

update

but S21 should be enough

also

check which ABI you accept in settings

[wicked bramble]

hey just returned to the game yesterday and the game just kinda freezes mid mission like this im not sure why

[fickle isle]

by any chance, is your device running on 32 bit?

[urban sandal]

yeah it started happening a lot with the last update

[unique yacht]

where to change these please?

edit: i saw it

[inner totem]

Does anyone here got this?

[urban sandal]

It doesn't fix it per day but decreased the amount of times,

I'm going to try changing the phone to s21 later today but I doubt it will work

[unique yacht]

yeah, after autoing for a while the game become sluggish and I have to restart blustack. Even so it is better than freezing

[gusty briar]

same as yours. S21 still has the freezing issue where skills proc but the game is stuck with projectiles and ships not moving at all

[slow tangle]

did you upgraded instalation to Android 11?

I saw such behavior on Android Nougat

and when updated - everything became fine

[gusty briar]

Oh apparently I'm still on nougat 64. I remember installing an Android version but AL wasn't available on that, I think android 13

[urban sandal]

make sure your logging into the right server

the default last login server is wrong

update on the freezing: Running S21 and android 11 beta seems to have fixed the freezing

im still using 32 bit and have the ram at 4gb in high performance mode and still no freezing

[lyric lodge]

Login to your bind, right side of screen

[mossy spear]

Hello, I don't know if this is the right channel for help with my account issue. I played azur lane over 2 years ago and now wanted to get back in but when I redownloaded it on my new phone. Problem is that I use the same account, binded to a yostar account yet everything is gone.

I tried all of them and none of them had it. I had to check on my e-mail for purchase confirmation just to make sure I was on the right login after none of the servers had my account.

[fickle isle]

Keep in mind that right now it's Friday evening in China so you'll have to wait a few days for a reply

[tawdry atlas]

game stuck at checking for updates

for over an hour now

[tawdry atlas]

it is not updating

[pine berry]

My game not updating

[torn mortar]

stuck on checking for updates

[lyric lodge]

Everyone post your /logmode when stuck

[torn mortar]

how do we do that?

[lyric lodge]

/logmode

[low wyvern]

https://youtu.be/l3ujs7D0tFE

[tawdry atlas]

can't access that as it isn't even in the game menu due to being stuck checking for updage

[lyric lodge]

You can use it on the loading screen where it updates

[tawdry atlas]

am performing maneuver to access it and it doesn't show up

It is still stuck on checking for updates

[tawdry atlas]

nothing showed up

[pine berry]

I just tried that well, and hasn't worked

[torn mortar]

/logmode

[low wyvern]

https://youtu.be/l3ujs7D0tFE

[tawdry atlas]

Finally got the logmode thing now what?

[lyric lodge]

The bar is all the way at the top, error is usually at the bottom

[tawdry atlas]

It says null readings with a bunch of 0s

[lyric lodge]

Seems like a server error

[tawdry atlas]

looks like I will have to wait for something? Or is this where I would have to uninstall and reinstall?

[lyric lodge]

You could try, you might also want to send that screen to their techsupport, dunno how fast they can fix since it's weekend, reinstalling would be faster

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[tawdry atlas]

uninstall and reinstall didn't work
Still null and 0s error

[lyric lodge]

You could try to change your location temporary with a VPN?

[thorn sleet]

I'm having this bug too

it just says "checking for updates" and never finds them

[tawdry atlas]

null error looking for something nonexistent with loads of zeros

Oh now its starting install...

[thorn sleet]

still stuck for me

tried uninstalling and reinstalling and it didn't work

[torn mortar]

How did you get it to show up? Did the thing in the video work for you?

[tawdry atlas]

Yes
Hold finger on one end and squeeze a few times with a couple fingers on the other and that menu shows up

[subtle solar]

Is there a solution for the “check for updates”?

Or just have to wait?

[subtle solar]

Sorry to bother. Anything particular I need to do or just wait?

This is after I reinstall

[tawdry atlas]

i waited some time afterwards
At some point it gave in and started downloading

[subtle solar]

Just wait even the log shows an error?

[tawdry atlas]

Open app show log error remains close app reopen
Rinse repeat

[subtle solar]

I see. Gonna restart my mobile then

Restarting phone seems to have worked. Downloading now

Thanks @tawdry atlas

[unique yacht]

what is the better emulator to play AL? after the update bluestack frequently freeze and mumu just have grey screen?

[pine berry]

I've been trying it, and it's not worked.

[mossy spear]

I cannot fill out that form since it required information I either forgot or don't know how to acess. I only binded my yostar account with my Apple ID before and now I can't access my yostar account due to error code 400215.

[daring rivet]

what do i do if i cant log in to my azur lane account

[fickle isle]

you will prob have to email customer support
but keep in mind it's still the weekend so you'll have to wait a few days

[lyric niche]

if i had an account but cant remember if i linked it or not how would i check that, i stopped after the 6th anni but cant remember if i linked my account or if its gone since i transferred devices since then.
like ive got screenshots of my IGN and stuff if thatll help with customer service

[lyric lodge]

Contact support

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[gentle iris]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[timber pawn]

Hi chat, i recently met a strange issue where i can’t play the game properly.
For ex: i want to check missions but i click on it and it won’t let me access to it, i did even spam the clicks on that and still nothing happened. It happened almost everywhere in my game like main screen, event map, campaign,… How can i fix this? (device is ip6s)

[rigid gust]

Me and my guild did not receive any rewards for beating the Guild boss this time, anyone knows if it’s possible to get some help with this?

[stiff pendant]

Every day this happens to me multiples times, the game kinda freezes like they do animations but nothing moves, i always have to restart and this is annoying.
I play on MSI App Player.
Anybody know how do fix this?

[fickle isle]

Are you emulating a device that's operating off of 32 bit?

[stiff pendant]

i dont think so?

[fickle isle]

Then you should probably switch to a different emulator

Mumu seems to be the best one for this gamr

[slim laurel]

hey thank you very muich! this fixed my issue. It does indeed seem to be a bug, as pressing the yostar login button before kept giving me a 'verification failed' but after creating a new account and logging out, it let me log back in (on that same screen) with the correct account.

[heavy flame]

so I know someone who wanna go back to the game but since logging in needs a yostar account not just the usual give your gmail address and wait for confirmation code, he thinks he "lost" his account. it is possible to recover the account?

[long nacelle]

game keeps saying update complete but never going to the title screen?
tried restarting game and restarting phone

[long nacelle]

tried to enable the debug mode and it straight up wont let me

[timber pawn]

do we have any ways to reduce crashing ?

i keep getting kicked out of the game while sorting

[lyric lodge]

Emulator?

[tropic turret]

I'm wondering whether anyone face the same problem as this guy? It seems like it happens for him when the game asks him to purchase when his oil is low; I tried manually purchasing it in the home screen, and the 'X' button performs as expected.
https://www.reddit.com/r/AzurLane/comments/1nhuyum/gems_disappearing/

It performs as expected when manually trying to manually purchase oil in the home screen, at least.

[hallow thorn]

Hello. Does anyone know what system error 12 means? It appeared in the log in screen.

[timber pawn]

Phone, but it keep kicking me out as i fight event bosses and sometimes it works normally

[digital solstice]

can someone throw me the email for account recovery? Had to shift around emulators

[lyric lodge]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[neat trout]

ive been getting extreme input lag when playing on my phone. Like in the lobby and when i press, say, the mail tab nothing happens. When the tab does open and i try to claim something it just freezes

[finite island]

guys on bluestacks what is the recommended version? pie 64 or nougat 64?

im getting the gameplay freeze thing on pie 64

[cosmic dock]

BS pie 64 is not really 64. It's 32. Ender mentioned it when the 64/32bit issue first about a while back. I don't use BS so I don't know which version is 64, but there are posts in this channel that mentions them.i think BS 5, but double check.

[fickle isle]

BlueStacks also kinda sucks for this game in general, switch to a different emulator instead

[native lodge]

I'm trying to download the game. When downloading the resources, it's giving me really low speed, around 200kbps, it's not my wifi issue, I have a 300mbps connection and I also checked by downloading other stuff. It's also happening even if I am trying to download over my phones 5g network.

[hard vigil]

Been getting this bug all day, sometimes it finishes, most times it's been stuck like this.

[rain hearth]

Please help I can't play the game

[swift loom]

Ninja Castle mini game menu disappeared. What happened?

[hard vigil]

Same. You can at least still get to it from the notification board.

[cobalt nimbus]

Need some help.
Do I need to make a yostar account first to be able to bind my account to a yostar email?
Or can I use my email to do so?

[cosmic dock]

in game> settings> account tab. in the yostar email part, enter the email you want to use. itll send you a one time code to confirm the email. when you go to log in, on the title screen on the left side, there will be buttons for twitter, fb, and yostar. tap on yostar and use the bound email. if you get a pop up for the Yostar Account website, just close it. that system is not live yet. the login process is the same if you choose to use a social media bind instead, but an email is best.

[rare crow]

Can't get past the "press to start" screen, pressed multiple times, just stuck there, other buttons like the change server and OP seems to work fine, anyone else having the same issue?

[rare crow]

Nvm fixed it, t'was a minor asset error

[amber onyx]

"Authorization error" when trying to log in with "X" (twitter) account. I got this today, and i get desesperate cuz i spent money on that acc. :'(

[empty trellis]

Accidentally purchased the wrong gift bundle
Wanted Dreamland B Rerun but accidentally purchased the new Ninja Castle B
Is there anyway i can refund or exchange my purchase?

[raw onyx]

/techsupport You can try contacting support to see if they’ll do that but I doubt they will. As I know, a lot of in app purchases are final sales

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[uneven fractal]

need pc client

[plush token]

Resizable AzurLane App Windows on iPad:

In the recently launched iPadOS 26, apple introduced a new feature allowing you to resize windows and apps on the iPad, but Azure Lane can only he shrunk a tiny amount. Please make it so that the AzurLane app window can be shrunk down way further, Ideally I’d want to shrink it down to atleast a quarter of my iPad screen, or even smaller if possible.

This would allow me to play AzurLane on my iPad, while simultaneously having discord, YouTube, or a browser open and next to the AzurLane window. I regularly use all these three for equipment, timing, and fleet building guides.

(For reference My iPad screen is literally 6x the size of my phone screen, so letting me shrink the azurlane window way way further shouldn’t negatively impact playability at all, azurlane also runs on the iPhone mini which is even smaller)

I sometimes use iPhone mirroring on my MacBook to run azurlane in this way, but trackpad is not really ideal, so more flexibility in the resizability of the App window on the iPad would be a thousand times better

[torpid lion]

Is there a fix for the freezing on emulator?

[fickle isle]

if you're using Bluestacks, the easiest solution is using a different emulator that isnt Bluestacks

[torpid lion]

any recommendations?

[fickle isle]

MuMu Player

[scenic tulip]

is there a fix for mumu player getting max 15 frames?

[honest magnet]

Problem regarding a Discord bot selling user info. If it's possible to get a staff member to help me, that'd be appreciated, cause I see no ticket system regarding it

[fickle isle]

#1020044605053476994 would be a better place to get it noticed by a admin who can then escalate it to staff if needed

[lethal plume]

the game is lagging on my iphone 15, is that normal or is there some sort of bug?