tech-support

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[mellow yacht]

[hearty juniper]

I have a bizzare issue that I can't find a fix for. On the Yostar account page, it says that I have my Azur lane account bound to an email that I have and use regularly. However, in the Azur Lane Settings, Account tab, it says that there isn't a Yostar email bound to the account.

The issue comes when trying to login using that Yostar email. It takes it to a new account. I do still have access to my Azur Lane account on my phone, but would like this to be sorted out. Do you guys have any idea of what went wrong? I believe my next step will be to contact CS.

[bright berry]

the new account system (the website) isnt active yet and the old accounts system (shown in game) is independent from it
(isnt active yet also means you cannot currently use it to login at all, so u have to use apple/facebook)

[hearty juniper]

thats bizzare but alright

[tranquil whale]

manjuu...

the pc client...

[fickle isle]

#game-feedback is that way

[summer escarp]

tried redownloading on 64 bits, still not working for me

[rugged shard]

.I have no idea why this is happening or how to fix it

.I use Blue Stacks to play

[misty crow]

You'll need to use android 13 blue stacks for AL now

[rugged shard]

Istg they will do anything BUT have a pc client 🥀

[summer escarp]

preach. Im on android 13 that shit aint workin

Hopefully they fix it soon

some people on mobile cant seem to get it to work either so I think its a general issue sadly

trying on LDplayer right now to see if it works or na

[rugged shard]

"sire they want us to make a PC client and add USS Texas and more retrofits"

gives them 5 more bathing suit skins

[summer escarp]

my shayla shimanto 🥀

[misty crow]

Mumu is the only work that works unconditionally

[summer escarp]

Mumu? ok sure ill try this one

thanks a bunch

[summer escarp]

SO TRUE

[rugged shard]

im going to give it 5 days

[summer escarp]

LMAOOO

[misty crow]

The Devs say they won't fix it

[summer escarp]

Oh damn....

were the unlucky bunch then, it seems to work for some people

SHIMANTO MY SHAYLA IM COMING

any mumu version?

[misty crow]

Apple and Google are forcing app developers to remove 32-bit compatibility

[summer escarp]

dayum

https://tenor.com/view/slaysol-sad-depressed-wolf-gif-26432334

[half idol]

Man. The problem are L2D skins. The game runs fine otherwise.

[summer escarp]

My honest reaction

[minor juniper]

Has the game been crashing or freezing more lately?

[summer escarp]

its also slow for me but that could be my wifi

[misty crow]

It will happen more and more with newer skins

[half idol]

If the issue was that Apple and Google are forcing them to remove 32-bit compatibility, the app wouldn't even start. Righr?

[rugged shard]

ts pmo

[misty crow]

Well, that's how it is for other apps yes
Some don't run at all anymore

Pretty much everything besides the new skins still run on the 32-bit emulators for now

[half idol]

Doesn't make sense to me, I'm sorry. I guess they'll fix the issue tomorrow or in a few days. I hope so, at least.

[misty crow]

I'm sorry to say but we've been told that they won't

[half idol]

Because a huge part of the playerbase is playing on Bluestacks. And everyone I know is having the same problem.

[opal birch]

nah the problem are the devs who refuse to release a proper PC client, 8yrs come on!

[summer escarp]

kinda true and real. Is the only option now just Mumu?

[half idol]

That's true. But we could play the game just fine on emulators. Until now.

[summer escarp]

yeahhhh I feel ya

https://tenor.com/view/eric-andre-let-me-wahh-wild-go-gif-13490041

How seeing the people on reddit playing with the new skins feels like

[opal birch]

true but it was never truly 100% smooth even with the best PC possible

[summer escarp]

What would you propose? Is the only option from now on playing on mobile or Mumu or is there something else? just inquiring

[rugged shard]

real i wasn't gonna buy (im broke) but the rental could been nice

[misty crow]

The official news via the patch notes is use a "64-bit device"

That said we don't know why it isn't working for pie-64

[summer escarp]

I see

[opal birch]

Downloading mumu rn, will post my results later

[summer escarp]

Same

[misty crow]

I've tested with pie-64 myself and it doesn't work

[summer escarp]

Since mumu is in chinese, will it be the chinese version of al?

[summer escarp]

yeah same

[misty crow]

But no issue with android 13

[summer escarp]

really?

dayum

[misty crow]

Android 13 blue stacks to be clear

[misty crow]

No

[summer escarp]

This one didnt work for me

[summer escarp]

ok good to know, rather get the uncensored version

thanks for the help btw youre great

[rugged shard]

plzz

[opal birch]

wdym mumu is in chinese?

[summer escarp]

its in literal chinese rn

[dapper wave]

One message removed from a suspended account.

[summer escarp]

youre not the only one guy XD

[opal birch]

wut, mine is in english

[summer escarp]

HUH?

[rugged shard]

google translate TRUST

[opal birch]

even the website is in english

[rugged shard]

yes your not

[summer escarp]

watch me learn chinese for goon chat

[rugged shard]

any reason is a good reason

[misty crow]

Unfortunately, in your case it's pretty much get a new phone
Devs are prioritising compatibility with 64-bit operating systems as per Google and Apple's "recommendations"

And the A13 is unfortunately running a 32-bit os

[dapper wave]

One message removed from a suspended account.

[half idol]

Crazy.

[dapper wave]

One message removed from a suspended account.

[glass mulch]

i feel u. i regret every second of owning an A13. there's so much that u can't play on this brick.

[rugged shard]

i dont even have storage for the game 🥀

[glass mulch]

last time i buy a budget model. gonna invest in a flagship once and just sit on it till it breaks. at least i know it'll be compatible with most games going forwards

[opal birch]

you can buy a flagship phone from a couple of years ago and it will last fine

just get one with plenty of storage cause games keep getting bigger n bigger

[summer escarp]

Getting it on mumu yall, wish me luck

https://tenor.com/view/rizzler-ena-ena-joel-g-dream-bbq-ena-dream-bbq-gif-11211641382451710181

[dapper wave]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[glass mulch]

as long as u turn off the l2d preview and avoid trying to load shimanto, taihou, and lion's new skins. u should be fine afaik

the other skins dont cause issues

[opal birch]

im so sorry to hear that, it really sucks you get to put in that position just cause the google/apple are forcing devs to get rid of 32bit support

[misty crow]

The game is perfectly playable without the skins loaded

If they appear in the story tho (as they do for this events mini game)

The same issue will happen

In theory you can just not open the skin shop entirely and skip side stories

[glass mulch]

l2d previews can be turned off by either checking out the old skin package in the packs shop and disabling it there or by redownloading the game without l2d files

[wispy nexus]

I have issue with game it always looping checking for updates I try to uninstall the game didn't work same issue

[glass mulch]

the static skins won't hurt u. only the new l2d

[south atlas]

which emulator is working now with the skins? mumu?

[glass mulch]

may be a network issue. try a different wifi/data network or restart your device

usually fixes it for me when that happens

[opal birch]

that's what people say, downloading rn to test

[wispy nexus]

K let me check

[misty crow]

Mumu
Blue stacks android 13 version

[south atlas]

okok, but when i go to mumu website it says its android 12? Does it still work?

[misty crow]

It's less the version

More whether it actually runs 64-bit

Mumu works as far as we're aware

[south atlas]

alright ty

[granite lion]

I can at least confirm mumu works for me just fine, but it may vary depending on your machine
emulator itself does not have issues at the very least

and I have complete potato of a pc

[dapper wave]

One message removed from a suspended account.

[summer escarp]

Trying it rn, didnt work with bluestack for me sadly

[dapper wave]

One message removed from a suspended account.

[half idol]

Nah.

P64-bit is not working.

It freezes with the new L2D skins.

Good luck.

[opal birch]

maybe galaxy s22 FE, it has a nice chip that will last for a few years, idk how cheap it is, but is the budget version of the flagship phone

[misty crow]

what

The game file size was shrunk

Is it blue stack not deleting old files again

Before the "redownload everything update"
AL was like, 24GB all in for android

Now it's like, 18 or 19?

[summer escarp]

17.3 to be precise 🤓 ☝️

[misty crow]

Mine is 17.59GB
But no 3D dorm

3D dorm adds another GB iirc

[summer escarp]

I never use that shi

🥀

if they ad hakuryuu mmmmaybe

[opal birch]

Ok so I downloaded MUMU from the official website, and yes it's in English and it says "compatible with android 12", I have every setting maxed out, skins work fine, shop works fine, game is incredibly smooth and even the 3d dorm works great, this seems to be the solution right now for anyone struggling on PC, it may have different results depending on the specsof your PC, but you can definitely make it work!

[summer escarp]

Holly molly my goat mumu

Still downloading for me

[opal birch]

it works even better than when I was on ldplayer or bluestacks

[summer escarp]

DAYUM

STONKS

cant wait- im at 2gb 🥲

tomorrow will be my grinding days

https://tenor.com/view/ena-dream-bbq-bbq-hoarder-alex-gif-2277466614046951573

[opal birch]

now I can fully enjoy Lion's skin

[summer escarp]

Bought the box even tho the skins didnt work and i got the dd skin (forgor her name) Yipee!

[sage venture]

tried android13, so far so good, able to load the new skins

[flint plover]

havent tried updating bluestacks

[sage venture]

my phone is still bricked though so that sucks 🥹

[flint plover]

runs fine on my phone but dont want to play over there lol

[opal birch]

I got the only static skin lol fml

[misty crow]

That's what we were told by staff

[sage venture]

ngl but this should be announced on social media about dropping 32bit support

[misty crow]

I understand some games like Pokémon Go flat out don't run on 32-bit anymore

[sage venture]

sucks for people that still on older device but can't get the skins

[misty crow]

We have given feedback to the staff about this yes

They said they're making a guide for how to get around the issue (for emulators)

It'll be largely similar to what we've been doing here

[opal birch]

I mean there's a possibility that every new skin won't work like ever again on 32bits, that's concerning

[misty crow]

Original: Android 12 (32 bit) with One UI 4.1
Current: Android 14 (32 bit) with One UI 6.1

That's for A13

The thing is

32-bit is really very old at this point

[opal birch]

but then again it's 2025 so, technology keeps moving forward

[summer escarp]

BAHHAHAHHAA

Mb fam

[misty crow]

Save budget phones

Cost

[opal birch]

at least it's hot tho

[flint plover]

so are the bluestacks instances not 64bit?

[misty crow]

A13 is really cheap

[glass mulch]

A series uses 32bit, it's the budget model.
S series runs 64bit

[misty crow]

It's weird
The pie-64 version should run the game but doesn't (Devs are checking regarding this)
The only BS version that runs as of now is the android 13 version

[summer escarp]

oh you BET

oooh mb I was running pie

yeah pie dont work

[glass mulch]

they run 64bit if u download the 64bit OS version
u have the choice to download 32bit

[sage venture]

i had both N64 and Pie64, both don't work

[glass mulch]

can confirm that the l2d runs fine for me on android 13 beta

[opal birch]

mumu is the answer guys, can confirm

[glass mulch]

but pie 64 just freezes

[flint plover]

updated bluestacks now other l2ds wont even show for me lol

[dapper wave]

One message removed from a suspended account.

[glass mulch]

bet. manjuu probably too hung up on azur promilia to care about making azur lane pc client rn

[opal birch]

if they don't announce the PC client for the JP ani, we are forever cooked

[native trellis]

whenever i open this tab. game freezes

[opal birch]

your best shot is downloading mumu player, bluestacks and ldplayer are having tons of issues with the new update, and apparently there's no fix coming anytime soon

[flint plover]

repairing assets causes this

just stays there

[dapper wave]

One message removed from a suspended account.

[misty crow]

Blue stacks with android 13
Otherwise try mumu

[red cloak]

when i go to rental ship or skin shop it will be like this stuck here can't click anything just the chibi showing, i already repaired the assets and it did nothing

how do i fix this?

[opal birch]

scroll up this thread

[sage venture]

on phone =get new phone 😭
on emulator:
Bluestacks=download android 13 instance
Mumuplayer

🫃🏼 maybe i shouldnt include ld5, havent heard testimony, unconfirmed yet

[opal birch]

ld5 is not working boss

[onyx raptor]

same here.. 🥲

[onyx raptor]

what the... do we need Snapdragon 8 Elite just for this game lmao 🤣

[sudden falcon]

This worked for me, idk if it'll work for others. I copied a phone brand from ldplayer5 to ldplayer9 (works on ld5 just slow.) Model setting customize: Phone brand: samsung/Network model: SM-G977N

Preset model from ld5 is Samsung Galaxy S10 5G

[sterile bane]

oh wow

it worked

[sterile bane]

just to confirm, it worked too for me

[ionic forge]

oh nice it did work, thank you!

[mild quiver]

Setting the graphic quality in 3D in settings to "high" then closing and opening the emulator also seems to work for LDplayer9. Why L2D is getting affected by a setting in 3D tab is weird, though.
I was already running LDplayer9 before this patch.

[sudden falcon]

Yeah that's weird, I never really mess around with that. I'll see if that works for me

[mild quiver]

If it doesn't, then see if going back to what you had before works again.

[sudden falcon]

I'm so confused rn lol, it seems to have fixed itself?

Just lowered it, set to high, changed back to a preset and it works.

[sterile bane]

I would like to try out, but the issue was already fixed with the whole changing phone model in the emulator.

[sudden falcon]

It seems so, might be bugged before the switch

[sudden falcon]

Nvm, seems like it doesn't start sorties and freezes so going back to the initial fix.

[sharp compass]

Trying to craft augment stuff but it says my capacity is full i can't delete stuff and i can't use lesser rarity (blue) as crafting because i can't craft anything because the capacity is full

Am i missing something

[cosmic dock]

potentially. going by your 3rd ss, you are 22 items over the cap of 150. so if youre trying to craft an aug, you need to remove 23 augs. i dont know how much exp the blue ones give, but you might not be using 23 to craft the officers sword in your first ss. so you would in fact still not have room. if you are clearing 23 items, but the craft is still not working, then something else is wrong/bugged or was oversighted by the devs. (there should be an aug disassemble/scrap system, but i digress)

[sharp compass]

The first ss was my attempt to use the blue ones until it gave me the message saying it can't be upgraded further or something like that

oh nvm i misread

So am i just stuck then

[cosmic dock]

then you might have to use a few blue augs to enhance another already crafted aug to clear some room. so you can then craft the officer sword with space opened up.

[sharp compass]

Ah yeah that's a good idea

Yeah that works, thanks

[cosmic dock]

good! thankfully it was an easy fix! the aug system is very clunky.

[native stirrup]

help stepbro, I'm stuck
I'm stuck in here, unable proceed

[grave trail]

is this a bug, when i press that button . all of that usualyll doesnt appear , and now it also resets the position it was previously in

[sharp prairie]

I uh dont see an android 13 instance option

[misty crow]

Maybe update blue stacks?

Could be that pc is too potato tho

[sharp prairie]

Is the only way to update to redownload? Or am I just plain blind and missing an update button somewhere

[sharp prairie]

PC should be good

[misty crow]

There should be an update button in the blue stack settings? I can't remember and I'm not at my pc to check

[sharp prairie]

Oh probably here, says I'm on latest version though

[misty crow]

Hmm

[misty crow]

This is via the multi instance manager yes?

[sharp prairie]

That yes, the about screen I only found while in an instance

[sage venture]

you're not on the latest version

easiest would be just download fresh installer

https://www.bluestacks.com/download.html

pick the android13 version

[sharp prairie]

Alright I'll do that then, thanks ^^

[sage venture]

gl

[sharp prairie]

Probably gotta redo all my fleets wont I

[sage venture]

ye it's annoying, but what can we do haha

[grave trail]

pls guys, does no one else have it? its driving me crazy

[muted viper]

Can you help with this?

[sage venture]

just press hide, top left

it's the log mode

/logmode

[low wyvern]

https://youtu.be/l3ujs7D0tFE

[muted viper]

I know about log mode but stage just not loading, and i see red text in log

[sage venture]

have you tried restarting the game? might be desync

[muted viper]

Yes

Same result

Is it worth redownloading and repairing assets in settings?

[sage venture]

if you got the time, i guess

repairing asset was broken last patch, havent tried this patch

[obsidian token]

on LDplayer when I open the shop with any of the new skins my game doesnt load the skin and stops responding to any input but is still moving, not like a freeze. any fix?

[sage venture]

#tech-support message try this, for ldp9

[obsidian token]

ill try in a little

[karmic meadow]

does anyone know why when i go onto skins in the shop to see the new skin in this update on bluestacks my game just freezes?

[misty crow]

Refer to the pins for why it happens and a way you can rectify it

[karmic meadow]

thanks

[half idol]

Now the game crashes when I play it on my tablet.

Nice.

And apparently is having trouble registering my touches correctly. I touch the left part of the screen and the game registers a touch on the right part. ?

[flint plover]

i kinda want to create an android 13 instance but since its beta idk

[half idol]

Well.

Can confirm the game runs flawlessly on MuMu 12.

[indigo field]

On last version Bluestacks problem with L2D and 3D Dorm. Installed MuMu. Problems disappeared. Even more. Azur Lane work in MuMu much better. The difference is like I bought a new PC

[hardy yew]

I kind of want to try this one instead

had ldplayer and has been told to download it again

crap... send help

[indigo field]

This https://www.youtube.com/watch?v=sasJE7sHNVQ
Then Language File in first comment

[hardy yew]

nice

trying

damn! it worked, first problem solved

Yeaaaah baby! it worked, no extra configuration just play, thank you all for support

I can confirm that this one looks smoother

[dark stag]

i solved the problem by assigning more ram to the android 9 64 bit instance (from 4GB to 6 GB ). although he still doesn't need that much, it works for me (LDPlayer)

[empty raft]

for those who use mumu, can i click the preview button on the shop or does that still "freeze" the game?

[indigo field]

This works for me now

[empty raft]

aw heck here goes nothing then

it worked holy cow

thanks guys who had the time to make an effort to find a solution, sad that i cant bluestacks tho but it does feel a lot better using mumu 4 some reason

[fair lake]

Oh my god, that actually fixed it, you're my hero.
This should just be pined so any other LDPlayer 9 users have a fix available.

PS: I've set it back to 4GB and the new L2D still work perfectly fine, so there's something wrong going on when the memory is set to 4GB or less that prevent the new L2D skin from loading only the first time.

[vivid quail]

oh my god another bluestacks crash. every five minutes.

i've got the latest version - not sure what's going on

[burnt zealot]

check pin, for bluestacks, download fresh instance of the android 13 version

[vivid quail]

i'll try.

we'll see - i think that's what i'm already using?

[burnt zealot]

alot of people, me included, have confirmed bluestacks android 13 works perfectly for us

[fossil umbra]

Mods... I have a question

[burnt zealot]

if you still have issues, might have to try other emulators with confirmed working settings

[fossil umbra]

When is next Bismarck event?

[misty crow]

not announced
just know it's the next UR due for a rerun

[fossil umbra]

Yes!!!!

[fossil umbra]

Thanks

I can now rest knowing I am about to get my shipfu

[vivid quail]

think it's working for me - will update chat if i have issues. thank you all!

[vivid quail]

just had an android 13 crash

[burnt zealot]

yikes, you might have to try one of the other emulators then

and make sure to search previous messages for the working settings

[slate basalt]

so i couldnt download mumu without a vpn. Is that normal?

[misty crow]

no

unless your isp blocks the page for some reason

[slate basalt]

well thats weird

i had it set to italy and it didnt work either

only started working after i set it to hong kong

[gusty ruin]

Heya, have y'all been having trouble with leaving the game and it needing to reload entirely? Used to be able to dip for a few minutes with the game in the background and come back with maybe a connection issue, do you want to reload. Now I leave for less than a minute and the game needs a fresh reload. Is the game just too big for my phone or is there a solution to this?

[rustic bluff]

i know this sounds strange but for whatever reason

in andriod 13 make sure everything is on max also performance (started on low performance for me just put it on max)

then under graphics
make sure astc textures is on software (not on hardware)

hardware doesn't work anymore on some nividea cards drivers

graphics renderer
best would be vulkan , but for best compatability use opengl if vulkan crashes( your videocard might have issues with vulkan if it's very old)

do not use dirext x anymore game might not work properly with it anymore

that's my settings on andriod 13 for bluestacks haven't had a crash at all

[vivid quail]

I'll take a look when I get home - thank you!

[wraith grove]

did you find a solution?

[native stirrup]

no

[open scarab]

hi,
I'm stuck on the main screen with no error message displayed, game was running normally until I restarted my phone.
Here's the pic from debug mode

[gleaming ingot]

Getting freezing in bluestacks when trying to visit the skins shop. Seems like it's not loading the double l2d outfit or something. I love damn emulators

[static vessel]

#known-bugs message

[timber python]

i gather, that the only way to fix game freezing and breaking on an emulator is to switch to a x64 emulator?

[misty crow]

Yes, and one that actually runs stuff in x64 (older ldplayer versions don't)
And not pie-64 for BS
That's not working for some reason

[scenic arrow]

i had to up my core count to 8 core with 8gb ram and lower my resolution to 1760x792 (DPI 240), now LDplayer stop crashing and skins works/shows up

changing the resolution help me with the skin problem and the core/ram with the crashing.. i was just playing with the settings

[native stirrup]

guess imma wait for the next mt

[native stirrup]

yup still stuck here

[sage venture]

have you tried different internet connection?

[native stirrup]

already different connection

[gleaming ingot]

Was it impossible to change the linked email?

[gleaming ingot]

also donwloaded on the 64 bit and it actually loaded this time....but after buying an outfit froze again lmfao

reloaded and the outfit isn't even appearing I love bluestacks

the outfit works fine on my phone but is complete busted for all of the ones added to shop I guess on BS

[gleaming ingot]

I'll just stop stupid BS fk

[sage venture]

use android 13 on bluestacks

[timber shuttle]

Hey guys i wanted to restart playing again After some time but i cant remember my server and After cheking them all i cant find my data

[stoic shadow]

I have a question for those who updated to android 13
Does BS let you take screenshots? I used to be able to take screenshots of AL before updating and now I cant
I can record videos normally but I just can't screenshot

[sage venture]

ye i notice i can't take screenshot while AL is running. can take screenshot in emulator menu etc, weird

[stoic shadow]

And to add to the weirdness, the other instance I had, Pie 64, let's me take screenshots like normal

I start to believe is a android 13 issue

[sage venture]

beta moment

i wrote a post on BS reddit, so gona wait for their response

[stoic shadow]

Ok, thanks

[sage venture]

might be beta related

[stoic shadow]

Yeah

Well, thankfully is not game-breaking, just an annoyance

[sage venture]

yeah nothing windows shift s can't overcome

[exotic stream]

are the skins still accessible bluestacks if i purchased them on mobile (since bluestacks will freeze if u open shop)

[sage venture]

on bluestacks android13 they can be accessed

[stoic shadow]

Yeah, there's no problem with that

[gloomy hinge]

whats good emulator

only plan to play AL on it

ive heard of bluestacks but i come here and see that its not reccomended

[sage venture]

try mumu first

[viscid dagger]

My game keeps freezing and stays unresponsible, whenever I open one of the new skin screens (skin rent or skin shop). I have to force close the game and restart it.
Any idea how I can fix this?

[sage venture]

on phone =get new phone 😭
on emulator:
Bluestacks=download android 13 instance
Mumuplayer

[viscid dagger]

I've been using a different emulator, Bluestacks was too ad ridden, but I'll take a look at mumuplayer. Thanks.

[sage venture]

you can completely disable ad in bluestacks

[dark stag]

if you use ld player try to allocate more ram from 4 to 6 GB or/and reduce the resolution. it is important that it is a 64bit instance

[viscid dagger]

Yeah, maybe, but bluestacks has been a huge piece of crap for other games in the past. I'd rather avoid that thing, even if they did improve on the ads

[viscid dagger]

Thanks for the advice, but I am already using 8GB RAM, 8 cores and I am only on a 1280x720 resolution

[dark stag]

is the emulator also on the current version. I have 9.1.45 and an android 9 64 bit instance with the ldplayer that works for me.

[viscid dagger]

Yes. Yesterday I did updates the emulator, drivers and OS.

It seems to work with Mumuplayer. Thanks for the suggestion.

[livid ruin]

Currently running Pie 64 on BS5, it works well enough

Its Android 13 and Android 11 I have a serious frame time issue

[misty crow]

It works, but does it work with the new l2d skins?

[livid ruin]

Lemme check. Like display on home?

[misty crow]

Just going into the skin shop to even just preview the L2D animation is causing issues

At least for everyone here who's asked about that

I mean if you don't ever intend to look at the skins it doesn't really matter admittedly... Until they appear in event stories

[livid ruin]

Well, that clears it.

It does freeze.

[misty crow]

Yeeep

[unreal lake]

Yea Pie64 plays the game fine no crashes except the skins. I dont care about the frame drops as long as it doesnt restart. I wish they can fix the skin issue with next weeks second batch of skins.

[timber python]

so, there's no fixing the skins not working? this is crazy

my rented shimanto skin doesn't show up whatsoever, an i've switched to an x64 emulator already. don't have the space on my phone to test if it works

[misty crow]

Unless you're using an extremely old or budget phone

Phone should be able to display it

[timber python]

i don't have the storage space for all the l2d assets

as i've already said

[static vessel]

what emulator are you running

[dark stag]

mumu emulator should work and for me the skins work at least with ldplayer when I set the ram to 6 GB android Pie so android 9 64 bit. as well as bluestacks android 13 beta

[rustic bluff]

you still can but it's diffirent i learned now how you need to do it .

if you want to close the app normaly you slide to a side , but there is now also take a screenshot only way how i get screenshots in bluestacks 13 atm

[misty crow]

Well, Devs have said that Google/Apple are forcing app Devs to prioritise compatibility with actual 64-bit devices so
Take that as you will

[timber python]

this doesn't sound like an explanation at all

[static vessel]

again, what emulator are you running

[timber python]

bluestacks

[misty crow]

Change to android 11

[static vessel]

are you using the android 13 instance

[misty crow]

Pie-64 doesn't work

My latest information from the Devs is to recommend Android 11 over 13

[timber python]

trying nougat, not pie

[misty crow]

Nougat is even more hopeless

Nougat has been having issues running AL for ages

[rustic bluff]

for anyone using bluestacks 13 and want to make screeny's

click the double window button first next to the house icon you get this screen .

then click the take screenshot
under the app

congrats you ahve a screenshot now in bluestacks 13

atm only way how i cna make screenshots in bluestacks 13

edit: and yes you get screenshots liek before then , only showing the app ect not your screen 😛
this was a printscreen to show what i ment for others who couldn't find it

[misty crow]

Anyways I'll send the latest information from the Devs in a bit

It's quite a few messages to copy and paste so give me a bit

[timber python]

will any of them help me get the game working properly?

[static vessel]

who knows, ender hasn't sent it yet

[misty crow]

Not if you stay on Nougat 64, no

[dark stag]

you have to update bluestacks and create a new instance with android 13 beta if you are still using bluestacks 4 you would have to switch to bluestacks 5 for this

[misty crow]

Solutions for the new Skins causing the game to freeze

First, if you are using BlueStack, you may need to do some set-up. You have to open Multi-instance Manager, select Fresh Instance, click Android 11 Installed in the version selection, and use Android 11 to open the game after the download is complete.
Better to use Android 11 than Android 13. Because Android 13 is a beta version, so maybe not that stable

Or you can choose an easier way, just use MuMu simulator from the official website to get the latest version. Here is the site: https://www.mumuplayer.com/.
Then download Azur Lane on the emulator's Google Play, the skin issue should be solved.

For LDplayer, that would be a little more complex.
If you are using the latest LD9, you have to set the CPU to 8 cores in the advanced setting. After restarting the simulator, the issue will be solved.

As for LD5, if you are using 64-bit, you may not encounter skin issues.
But for 32-bit, it's quite similar to BlueStack. You also need to open Multi-instance Manager, but this time you have to choose Android 9.0 (64-bit) in the version selection. Then, use Android 9.0 to open the game and the skin issue should be solved as well.

[timber python]

well i guess time to try mumu...

[grizzled robin]

Android 11 for BlueStacks is confirmed to have no issues with the new skins?

[timber python]

yep, seems like they entirely killed that emulator

the "no" in your question is false. new skins make it unplayable. completely.

[misty crow]

That's what the dev team has informed us

[misty crow]

As I said earlier^

[timber python]

will AL ever have an official PC version that just works?

[misty crow]

There is no news of that

[rustic bluff]

we can hope they make one , 1 day

but atm no there's not a official pc version

[timber python]

or at least have official support on one specific emulator that doesn't break

[rustic bluff]

i doubt they will do that xD , they are focusing their updates for phone's and tablets not emulators

[misty crow]

Also that

[rustic bluff]

i'm just happy people like ender exist who helps us with emulators if they start acting up (old versions)

who tries to get us back in the game XD

(while it does make sense we somethimes need to update the instance if we are using old versions was using nougat 64 bit still before swapping after this update XD)

[gleaming ingot]

LD player is so much better holy hell..... Delete Bluestacks that crap is a scam

[karmic kayak]

I'm using bluestacks, why is LD better? Doesn't it have the same issues for the skin bug?

[gleaming ingot]

I have 0 issues on anything now

Bluestacks for every damn game gives me issues every update and I was tolerating it probably out of laziness. I'm just done with them. I see no problems with how AL is running and had no hassle on LD

[rustic bluff]

tbh same with bluestacks andriod 13 for me 😛

[gleaming ingot]

that's good then

keep trucking

[storm saffron]

which one should I use for BS, the skin bug aside

andriod 11?

[misty crow]

The Devs recommend Android 11

[storm saffron]

alr thanks

[faint gulch]

Ldplayer is absolutely having the same skin loading issues

[velvet jolt]

Any in game settings I can change for the skins to not load with the cutscenes and stuff cuz my game just stops working without and skins loading

[misty crow]

No

[faint gulch]

I will try the suggested methods tonight when I'm back on my computer

[velvet jolt]

Oh so its not just me

[static vessel]

for LDPlayer 9, what fixed it for me was changing model to "SM-G977N" and then under "common model" change to "Samsung Galaxy S10 5G"

[misty crow]

Nothing in game
All the methods involve doing something with the emulator itself

[velvet jolt]

What do you recommend

[misty crow]

Based on the pins? Use mumu

It's the most straightforward solution

[velvet jolt]

Hm

Is it better than LDPlayer

[faint gulch]

I assume at some point ld will step in and release an update with a fix, for now we are on our own

[static vessel]

why not at least try this

[misty crow]

Game staff have already contacted LD

[misty crow]

Yes

[velvet jolt]

Hm cuz I have a bunch of games so downloading a whole new emulator is long but I'll see

[velvet jolt]

Like in general or just for azur

[misty crow]

A lot of people who did managed to get it to work on LD but

Have other optimisation issues instead

I personally use Bluestacks but Mumu is just more lightweight

Runs on potatos even

[velvet jolt]

Hm

[misty crow]

(I really mainly use my phone tho so)

[velvet jolt]

Fair enough

I'm just seeing in mumu is better overall to see if I wanna transfer all my games there

[dark stag]

i have no other problems with the ldplayer for me it was just more ram to allocate

[velvet jolt]

Hm

[velvet jolt]

I got to max settings but the bug's still in effect. (Figured it out... Just increase the emulator's fps cap)

[dark stag]

ok for me it works with 6 GB otherwise I had not changed anything. so i have 4 cores and 6 GB do you have the latest version of ldplayer ( my ldplayers version is 9.1.45.0(64) ) ?

[sage venture]

can you guys give this a try

[timber python]

OK, mumu player actually launches the game and loads things. at least for now the skins work and the game hasn't crashed once

what a waste of 50 gigabytes of total data downloads

if it starts crashing and so on again, i'll tell. but for now i'd recommend it

[azure shore]

Hello, got a black screen after logging in to the game.. is there a fix for this?

[timber python]

not to my knowledge. on both phone and all emulators i tried it just loads way slower now. but it can also freeze completely

[spice gyro]

Switched to LDPlayer5 64bit cause of the update, has this happened to anyone else

The video didnt embed properly awesome

https://youtu.be/YJEvLFp9O6c

[livid ruin]

Better to use Android 11 than Android 13. Because Android 13 is a beta version, so maybe not that stable

Also, to add, it is not a stable experience at Android 13 (Beta) if you have less than 6 cores allocated to the CPU (should be eight or higher to even get stable framerates), and a lot of RAM allocation (more than 8GB)

Android 11 is somewhat fine but there are dips here and there due to BlueStacks' recent updates now merging Vulkan and OpenGL rendering instead of one or the other. Previous updates were stable under Vulkan API

1% FPS perf on 13 is ass on any config as of the moment.

[vapid valley]

Could You Please just made PC client for Azur Line ?

[boreal vale]

Am i the only one with ldplayer freezing on almost each fights since the update ?

[misty crow]

With fights?

That seems to be happening to players running the latest versions of ldplayer in order to load the skins properly

[boreal vale]

yea any sorties whatsoever events hard mode or op siren

game will just freeze and hang randomly and i need to restart the whole game

[maiden iris]

how can I fix this issue? I have claimed 2 mails from inbox without obtaining oil nor coins

however, other rewards (such as gems) in the same mail was received

[static vessel]

have you checked the mail storage

open mail, then there should be a tab called something like "storage" on the left(?)

[maiden iris]

i did not, first time learning about that thanks

[static vessel]

you're welcome

[unreal lake]

Thats great and all but its not like the devs were told about this a week before pre big patch went live. Im sure the devs are smart enough to test patch before release and not let us be the test subjects. Thanks for the suggestion, Ill try Android 11 on BS5 in a bit and see how that rolls for me, ill update. I rather not swap emulators.

[inner karma]

phone is android 12 64 bit cpu, and only the new dynamic skins work for me, the l2d half of shimanto's skin, the other new l2ds and static skins all don't show up. Phone manufacturer quit the business so it's not likely that I'll be able to update the os

[unreal lake]

I just tried it, no issues so far with the skins, shows up in store, no crashes. Android 11, 6 CPU, 8 Ram. Im testing the same setting with Pie64.

Pie64 doesnt work with the new skins. Tried 6/8 settings same as Android 11 and it just freezes when you go the store. Everything else is stable. Frame drops yes but its playable.

[misty crow]

Yes, we know pie-64 doesnt work for the skins specifically

Everything else appears fine

[wooden hemlock]

I have Parts 1 and 2 of the event stages cleared, but SP and EX aren't unlocking.

[static vessel]

think you've done B3 instead of D3
you need to clear D3 to unlock SP and EX

no worries, no need to clear all the way through again, just click on B3 and on the bottom left toggle hardmode on

[wooden hemlock]

I didn't realize they changed the toggle system lol I'm dumb

[unreal lake]

I didnt back read on this but do you know if buying the skin with 11, will it show up in Pie or Nougat? Im assuming no?

[misty crow]

It wont work
The issue comes from displaying the skins, not buying them

Cos the skin shop well, displays the skins

[unreal lake]

Thanks, I could probably just buy the skin and not use it til maybe a patch drops for it, i hope. As long as farming the map doesnt crash, its livable.

[misty crow]

Well

Google/Apple is forcing app developers to prioritise actual 64-bit devices, so take that as you will

[unreal lake]

Yea, i know. it is what it is. I survived 3D dorm with BS4.240 lol

It's time for 64bit anyway. Im sure more QoS patches will come in later on.

[reef ermine]

Is there a discord customer support to help with account recovery or only email is possible?

[misty crow]

only email

[reef ermine]

dang. thank you for the reply! I'll just have to wait then. Do you know how long the emails usually are by any chance?

[misty crow]

1-3 working days

[reef ermine]

ty ty

[prisma coral]

How do I fix my l2ds? I can't see them and when I go to the skin shop it doesn't show the outfits and I can't click out of it

I just wanna see my bunny taihou man

[static vessel]

check the latest pinned message

[neon bluff]

Can we expect any "real" solution about the l2d even if not that soon? because is not the first time the same problem happen and since it affect any story in the event too is really a problem.

[misty crow]

Google/Apple is forcing app developers to prioritise actual 64-bit devices

So not devices or emulators using different OSes/frameworks

If you still want to use emulators, then you can follow the advice pinned

[livid ruin]

What device is it?

[static vessel]

read the latest pinned message

hmm weird

tried a repair assets yet?

huh, weird

in that case i'm really not sure, sorry

[fresh pelican]

gotta change bluestacks instances

it wont work on anything under android 11 now

so no more nuget or pie 64bit

[neat nymph]

#bug-reports message
#bug-reports message
#bug-reports message (today)

Affects both my AL EN and JP clients

Previously it only took minutes for this to show up, now it is in seconds

[torn dragon]

someone knows why the twitter login is failing? im trying to to login to my account for sometime and the same error pops up

[granite relic]

Looking at the fix for the new skins, is MuMu a better emulator than BlueStacks? AL is literally all I use it for.

[granite relic]

Figured I would try MuMu just to give it a shot and am getting that same issue

Great.. and now I don't know if I can access the game at all. Figured I'd click the Yostar thing on BlueStacks to maybe try making an account there, but unsure if it will access my current account and tie it to that email or not. And now it won't let me access through Twitter.

[lusty glen]

Hola, no se inglés pero quería saber dónde puedo pedir ayuda, mi teléfono fue robado y con el inicio de la sesión activa y ahora con un nuevo teléfono no puedo iniciar sesión en este nuevo dispositivo

[misty crow]

It seems to be a twitter wide issue ongoing

For other games as well

At least I saw all the Hoyo games making official tweets about twitter login issues

[granite relic]

So, do I need to do something with emailing and such now? Or can I use the Yostar thing and will it know the account that I've been using the whole time?

[misty crow]

There's not much you can do right now

The issue is with twitter

[granite relic]

Is it a new issue or an old one though?

[misty crow]

Ongoing

That started maybe 2-3 hours ago

[granite relic]

okay, so something new. Hope it gets fixed soon ™️

[misty crow]

That is affecting other games too

[granite relic]

When I have access to my account, should I go into options and tie an email there to a Yostar account? And would that work?

[misty crow]

Yes

That is currently still a rudimentary email login system

[granite relic]

Better than needing a 3rd party

[silent storm]

Hello! So, I played for quite a while on my old phone, dropped off eventually, and now I'm on a new phone. Redownloaded the game, I'd set my account to be bound to my twitter account, and I cannot remember having any other login information (nor can I find evidence of a Yostar account in my email). Is there any way for me to get access to my account, or am I sol until Twitter's issues get fixed?

Just really unfortunate timing ig, I'll have to rebind to a Yostar account whenever it comes back then

[granite relic]

That's what I plan on doing when this is fixed

[silent storm]

in fairness to myself, i hadn't played in ~a year and a half and prior to that i had only ever had to reenter my login stuff a couple times xp

[granite relic]

I don't even use the account my AL is tied to anymore. Just also hadn't had a reason to "fix" it with AL.

Think since AL launched in EN, I've had to use the log in less than 10 times. Possibly less than 5

lol, could see that. On the flip sind, having everything just go through 1 account, like many mobile games use your google account, can also be easier.

For me, I know mine still works. I was just on it earlier. But with the problems with the new skins, I figured I'd give that MuMu player a try. Then on BlueStacks, I tried clicking the Yostar account. But now it has to reconfirm with Twitter for whatever reason due to that

It's basically a should we have a billion launchers or go back to CD keys vs simply using Steam kind of thing. Both have positives and negatives

[silent storm]

i'll just use the excuse that i was in my last year of high school when i started playing and thus didn't know better lol

[lone surge]

Hi!
So I was a bit curious, how do I know for sure if I messed up ~ 6 years ago and didn't link my account? I'm coming back too the game but when I put in my email (same email I used back then) it gave me a fresh start. Thought I remember linking my account too my email and maybe twitter, but I don't remember for sure since it's been so long

[sage venture]

did you purchase anything before? having a receipt of purchase will make it easier to get back your account from customer support

[lone surge]

Not a massive deal since honestly part of me wanted a fresh start (back then I played way too many dailies and limit broke all my characters without progressing the story areas), but still did make a lot of purchases so would rather have things back

[lone surge]

Yeah I did, have the receipts in my email

[sage venture]

write to customer support, attach any relevant receipt and explain your situation

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lone surge]

Got it, thank you!

[lone surge]

Oh how do I best attach the receipt emails?

[sage venture]

just write "... attached is my receipt of purchase from [date] yadayada as proof of ownership of this account yadayada..."

and attach the jpeg/png file with the email

[lone surge]

Icic, thanks

Got it

[sage venture]

i got mine solved in a single email....

first reply is always an automated response saying they acknowledge your email blablabla

if you provide enough information they will solve it in minimal time

[lone surge]

Icic, while I'll probably give the email as of now without the receipts, and after a response I'll do the receipts

Thank you two for helping out

Hope I can get my stuff back though it's not the end of the world if not (even though I'll have too wait for Nagato again 😭)

[lone surge]

Weird, I am now unable too log into the game at all

Tech support is unhelpful since this shouldn't be preventing me from doing a regular login?

Didn't work on my phone so tried a fresh install with Bluestacks and that didn't work either

Nevermind, things have been fixed and I found my old account

1865 days 😭

Thanks

[lone surge]

Oh yeah, as of now it still just shows the account on the littleenterprise server. But my original account is on the wasp server.

How do I make sure the original gets bound?

Or while I think it's all the same account, so maybe it doesn't matter?

Cool

Thanks for the help 👍

[sharp compass]

Having an issue where my game just freezes only been happening since 20/5 but with the update today it's just not letting me play it hangs within minutes of doing sorties

[scenic arrow]

what emu are you using?

okie... what device are you using?

[sharp compass]

ldplayer 9

[scenic arrow]

try upping the core count to 8 and ram to 6gb

[sharp compass]

I did that one a couple days ago so i'm assuming it's something different since the skins all work etc

[sage venture]

if you dont mind trying another emulator, give bluestacks android11/13 or mumuplayer a try

[sharp compass]

I'll try upping the core count see if that helps

I have different issues with bluestacks but i'll give mumu a try if i still have issues

[scenic arrow]

i'm on bluestack 13 (beta) haven't had an issue yet

[sage venture]

i had been getting freeze and game kicks me to login screen since the mandatory update too, now it's stable on bluestacks android13

[sharp compass]

Idk why but my bluestacks would always make azur lane crash especially after an update

[sage venture]

what instance were you using?

[sharp compass]

upping the core count didn't help

[scenic arrow]

the android 13 seem more stable

[sharp compass]

I don't remember honestly the default one if that helps

[sage venture]

probably n32, n64 or p64 then

i had issues on all of those

dev recommend android 11. i'm on android 13 and no issue so far

it's really that simple

do you realize downloading mumu12 is the same process

[sharp compass]

I'll give mumu a try then swap to bluestacks i just don't have good experience with bluestacks and would rather just not deal with it

[scenic arrow]

good luck, all the current "fixes" on the pin

[sage venture]

if you already have bluestacks then it's quicker to get android11/13

just a matter of convenience

[sharp compass]

I don't have bluestacks

[sage venture]

brother, mumu will take up the same amount of space...

[sharp compass]

I've never had issues with the 2fa even with several different emus installed

[sage venture]

same lol idk what 2fa issue

it just asks you to confirm it's you logging in

[sharp compass]

iirc you can remove the device from google itself at a later date

[sage venture]

if it's fixed then why are you bringing it up... kinda pointless

[placid hatch]

Not sure if this info will reach anyone it may apply to, but In response to the latest announcement/tweet in #game-news - For BlueStacks, I ran into the issue using Nougat 64 bit unfortunately. So for emulators, that 64 bit is not a recommend!

[misty crow]

Yes, we are aware of that, hence the recommendation in the pins that came from the devs

Nougat 64 has had issues with AL for a while now

Pie-64 as well now

[inner karma]

LG G8X ThinQ

[lost wren]

what does this mean for android phones?? I cant check whether my phone is x32 or x64 in kernel version...

[misty crow]

What model is your phone

Only super old phones or old budget phones shd still be using 32-bit os

[timid verge]

In case it helps anybody else on BlueStacks, I was having lots of freezes/crashes using a 64-bit Android 13 beta instance and have found that an Android 11 instance configured as per the screenshot seems MUCH more stable. Note ARM64 only - it may work with others checked as well.

This is pretty much in line with the advice in the pinned message, but thought a screenshot might make it clearer.

[misty crow]

Thanks

[old yoke]

Whatever little patch I just downloaded broke the game on my S24+. Won't launch now

[prime pecan]

Nvm im dumb, forgot to check the preview box

[lost wren]

nokia from 2024 running stock android 13
ig it should be 64 bit then, but 64 bit players are also facing some bugs since the last major update? Like notification freezes on screen,etc
or are the bugs only for 32

[misty crow]

That's not telling me which model...

People playing 64-bit phones have no issue

The issue is some 64-bit emulators don't work

[lost wren]

I see, my bad its g22

[misty crow]

32-bit is basically unsupported

G22 is supposed to be 64-bit

So you shd have no issues

[lost wren]

ok, thanks a lot!!

[distant gyro]

Same on Bluestacks android 13

[wintry merlin]

I was on noughet 64 the whole time and sitllg ot issues guess it's time to swp over to 11 see if that works any better.

[limpid tapir]

Game freezes when i enter the skin shop, i have to restart it
L2D skins show normally in the main menu so maybe its shimanto's skin in particular that freaks it out?

I use bluestacks with Android Pie 64bit in case thats relevant

Wanna get the new skins but game doesnt want me to it seems

[old yoke]

I reinstalled the game and it's working now

[misty crow]

yes, that is relevant
pie-64 doesnt work properly with the new l2d skins

check pins for solutions

[silent storm]

Is there a way for me to get my UserID and commander level without logging in? Like is that something my friends can see?

[stark anvil]

So does Blue stacks not support ALnow?

[misty crow]

pie-64 and nougat 64 dont
android 11 does

[frozen anvil]

I'm on a checking for updates loop, it asks me to download 76mb update and it never does I tried already changing between my wifi and mobile data and it's the same issue

79.5mb*

[hollow ermine]

Good evening. I'm having the same problem when I open the skin shop. I'm using Nox player.

[crude tendon]

Hi
I'm trying to get back into AL, and I can't seem to login via my X account. Is there a way to fix this or login bc that's the only way I had when I initially took a break from the game

[stark anvil]

can you share your device settings on bluestacks?

[misty crow]

https://twitter.com/AzurLane_EN/status/1925764474297864408

Azur Lane Official (@AzurLane_EN)

Dear Commander,

Due to issues with X, the X log-in function is currently unavailable. Commander can still log in via Facebook and Yostar Email.
Please contact us at [e-mail] if you are experiencing X log-in problems. Our customer support will gladly assist you in

X · May 23, 2025, 4:03 AM

it's affecting all games with twitter login

[misty crow]

see pins for recommendations
we have not been provided any recommendations for nox specifically

[misty crow]

default settings
all i did was create a new instance in android 11

https://support.bluestacks.com/hc/en-us/articles/360058931031-How-to-utilize-the-different-Android-versions-available-on-BlueStacks-5

[hollow ermine]

I've been using Noxplayer ever since I played this game. So, are you suggesting to switch to another emulator?

[misty crow]

yes

[frozen anvil]

Bump

[hollow ermine]

Will there ever be a fix regarding this matter?

[misty crow]

the devs are prioritising compatibility with 64-bit devices, which a lot of emulators do not use

you can try changing your nox version to android 9 i suppose
since nox android 9 is supposedly 64-bit

[hollow ermine]

I'm at Android 7 with 64-bit. I may sound confusing because I'm not a " techy " guy.

[misty crow]

one user told me changing to 9 for nox seems to have worked

so i would recommend you try that

or just download mumu

[hollow ermine]

I'm kinda scared. But thanks for answering.

[misty crow]

tried to force stop and then clear cache

[frozen anvil]

I did

Doesn't change a thing after relaunching

[gray anchor]

Hello, can anyone help me with Yostar Account? I was planning on getting back to AL with the recent even and already had my Yostar Account binded with an email address, but when I used such email address to log in to Azur Lane and selected the server I used to play on, it prompts me to do the tutorial instead

[empty raft]

is anyone else getting screen stutters with gallant's skin in the story and a small pink glitchy bubble at the top right? or is that just from my side

[sage venture]

did you choose the correct server?

go back to the login page, and click on [change] on the server, click on [results found] to find your account

it will display your account if available

[gray anchor]

Yep, I double checked on the Yostar Account page and selected the right server, also regarding the server list, I tried that just earlier but nothing popped up

I don't know if my account is lost forever or what because my Azur Lane profile is still linked to my Yostar Account but for some reason it doesn't show up ;-;

[sage venture]

if nothing shows up that means your current account is not bound to anything lol

better contact customer support to get back your account

[gray anchor]

So this is wrong then? And I can still log in to my AK account with said email

Regardless I'll still contact customer support

[misty crow]

AL isnt using that yostar account system yet

[sage venture]

well did you login into this yostar when you login in azur lane?

[misty crow]

[gray anchor]

Ah no wonder

[sage venture]

that's not the same thing?

[misty crow]

AL still using email logins for the yostar acct

[gray anchor]

;-; Guess I won't be playing until they update

Thanks for the help

[sage venture]

well i mean if you use that email to login... it's the same thing no?

[misty crow]

it is

[gray anchor]

I already tried it but nothing shows up

Does it register the old email maybe?

Because when I bound my Yostar Account I changed my email to bind to another

[misty crow]

try using what you did last time

[gray anchor]

Hold on

Oh it really was bound to the old email

Whew

Thanks for the help 🙏 I really did not know AL wasn't using the new Yostar Account system yet

[misty crow]

it is pretty misleading to be fair

dont blame you

[silent storm]

I was able to get my commander level from a friend, but I still do not have my UID, which the support email requested. Is there any way to get this w/o logging in? Is that stored by my twitter account eg?

[misty crow]

nope

you likely have to try your luck with just the in game name

[silent storm]

dang

[granite relic]

Have the devs said anything about the Twitter log in issue? I know it's not their fault, but has anything been said or is there anything we can do to log in to the game another way?

[static vessel]

yes, use the alternative binds

[misty crow]

^

[granite relic]

Can you use them without access to your account?

[misty crow]

if your account was binded to more than just twitter, yes

[granite relic]

Then my original question is still unanswered

[static vessel]

so you have no binds to anything other than twitter?

[misty crow]

^

[static vessel]

if that's the case, you're just shit outta luck on this one, and i guess this'll serve as a lesson then...

[granite relic]

No, because I've never needed anything else

[misty crow]

yeah shit out of luck

[granite relic]

If you are just gonna be a jack ass, maybe don't go into a help channel

[static vessel]

lol

[misty crow]

well, unfortunately no way around it

maybe you can rant and rave at elon but thats about it

[granite relic]

I asked if they have said anything or if there is anything we can do. I literally acknowledged it's not their fault.

[lyric lodge]

"Please contact us at al.cs@​yo-star.com if you are experiencing X log-in problems. Our customer support will gladly assist you in binding your account so that you can log in to the game. Thank you for your support."

[silent storm]

i'd rather not sacrifice a 5 year old account i spent money on to a random "lesson"

xp

[granite relic]

Thank you.

[granite relic]

And ya. I haven't spent much money, but I've had this account since the day of EN launch. If this account was just gone because of this, I'm just done with the game.

[granite relic]

The Twitter issue seems to have been fixed, so I am now trying to bind a Yostar email to my account and it says it is already bound to another UID

[limpid tapir]

Yeah, managed to fix it, running Android 11 on bluestacks now

[sly sandal]

Why others download?

I just done 8.5 gb before this (2 days ago)

[misty crow]

8.5 wasnt the full download

min download shd be 13gb

[haughty orchid]

Hi, I want to buy this, where in the game is the option to equip it?

[sly sandal]

I means. I done download minimum game data.
After that itu keep saying requires download 7gb
It happened 5 time in just 2 week

I ask my friend and he say its 100mb

[misty crow]

You may want to just reinstall the whole app

[cosmic dock]

Tap on the home button to go the main port page. On the top left, tap your account profile. On the top right corner, tap on style. On the left will be a UI tab. You can set the new UI from there.

[sly sandal]

I done it 2 times

And its still like that

[slender socket]

once you download the 64-instance on bluestacks. You can uninstall the 32 bit version right?

[sage venture]

why even download the 64instance on bluestacks, they give issue as well

download android11 instance and then after making sure it works properly, you can delete the other instances if you want to

[fervent cradle]

anyone having issues with the game? game freeze everytime i try to sortie.

[granite relic]

When I try and bind an email after the Twitter stuff, it gives me this error. Is there something I can do? Maybe email some email?

[molten lantern]

anyone else constnatly crashing/freezing on LD player9? Is there another emulator that seems stable?

[sage venture]

mumu is the most stable one so far from testimony of players and my personal experience

[granite relic]

I plan on giving that one a try when I can get this Yostar email linking thing fixed

[dark pollen]

Me on bluestacks 5 and after that update the game became unplayable on it same issue

[hollow ermine]

I can't download AL on MuMu. What's the problem?

[sage venture]

try it few more times, it is kinda wonky

sometimes it shows can't install few times before finally installing

[hollow ermine]

What you said is on point and happened to me just now. Redownloading now. Thank you.

[hollow ermine]

By the way, what device are you using on MuMu? I mean, like phone device.

[sage venture]

didnt change it, it defaulted to this one for me

[hollow ermine]

Mine's on OPPO A5. Should I change it?

[sage venture]

i have no idea lol

just try and change if it has issue

[hollow ermine]

Alright. I will. Thank you.

[maiden iris]

if a repeat sortie is interrupted (eg app closed, dock no space) and 2x oil consumption item and oil is used, does the 2x item and oil used disappear?

[sage venture]

no you can return to the fight, only 1 sortie amount of oil and item will be consumed

[maiden iris]

if I put repeat sortie 3x and gets interrupted in the first run, do the other 2 item and oil disappear?

[neat nymph]

this just in, my AL EN client suddenly blacked out

By itself

Previously, this only happened when I used splitscreen feature. This time, I didn't use it

[sage venture]

did you read what i just say at all 😭

only 1 will be consumed, you will return to the fight 😭

[maiden iris]

sorry, I just thought I did lose the items I had and was wondering if I should clarify

after all it asks for the 2xitem and oil when I press repeat sortie

[sage venture]

scenario
sortie: 100 oil per sortie
you use 3x sortie, with HECLP
auto sortie starts
100 x2
100 x2
100 x2

you disconnected at the first sortie

100x2 <- you are here
100 x2 [cancelled]
100 x2 [cancelled]

hope this clarify it further for you

[maiden iris]

thank you

[glass ledge]

Heyya, I'm having an issue with bluestacks freezing whenever any of the new L2D skins come on screen.

Already tried repairing and checking L2D files.

[cosmic dock]

read the top pin in this channel. has details on the issue.

[glass ledge]

Thank you my friend, I will try.

[primal hinge]

Hello, why are my in-game and yostar web accounts not matching?

[rugged tusk]

I have the same problem. seems BlueStacks have issues with the rendering or something. Sad, because before the dutch event, i never have this crashes / freezes.

[somber star]

Hey! If you were using Bluestacks Android 11 already as me and the game kept crashing / freezing, I've tried delete cache, fresh install, repair, etc but still crashing. Yesterday I downloaded a new Android 11 instance and deleted the one I was using, install the whole game again and until today, it seems to working fine, I didn't get any random freezing yet, I'm using the default config. Maybe you can check this out.

[rugged tusk]

Ah, okay. I will give it a try. thank you for advice

nah, sadly still the same. when I enter to shop in the skins tab or the tab with the event skins, the game freezes instantly.

[dreamy wedge]

updating to a newer version of bluestacks didn't work out for me sadly, i've switched to MuMuPlayer instead, thus far, haven't had the l2ds crash my game on me yet

[nimble mauve]

Does anyone know why when I open the rental, the l2d preview crashes the game and now is stuck frozen like this

[jade timber]

I recently uninstalled and reinstalled al but I'm stuck on this screen for like 20 min

[jade timber]

I also was never sent to the checking for updates screen and the file size is only 273 MB

[misty crow]

Check pins

[lyric thunder]

feeze in combat ldplayer 9.1.45.2 64bit

[exotic estuary]

Am I missing something?

[sharp crest]

iirc, "each other's wishes x" are final bond scenes(?) for each personality type, idr which is which

[north dagger]

Anyone on android experienced a bug where the game attempts to boot up, gets to the "update complete....launching game" screen then it crashes back to the Manjuu logo. It's been doing this ever since I downloaded the latest update today

[north dagger]

After a few times cycling through it closes completely and this pops up

[digital garden]

my game freezes when i go to skins cant buy the shimanto skin

[winter delta]

same for me, i cant do anything

animations of chibi works but cannot click anything

[flint plover]

switch to android 11 instance, game is working even better than nougat64
apparently nougat64 and pie64 on bluestacks are only 64bits on paper but still run at 32bits
tl;dr making an android 11 instance on bluestacks fixed it for me

might as well try to make one for fgo maybe it runs better too

[half moon]

Yikes whats the workaround for infintely stuck at costume shop screen...? once u clicks in it just stuck at loading

[misty crow]

check pins

[half moon]

as in my laptop password???

nvm i know what u are talking about now

'actually no i have no idea what are u talking about'

[misty crow]

are you using an emulator

if so, which

[half moon]

yes emulator and its bluestack 5 i believe

Phone setting is one Plus 3T

[misty crow]

https://support.bluestacks.com/hc/en-us/articles/360058931031-How-to-utilize-the-different-Android-versions-available-on-BlueStacks-5

refer to this on how to create a new instance in android 11

you will need to redownload AL on this new instance

[half moon]

I see

many thx

[vernal hare]

I downloaded the game on the N64 version and now I have downloaded Android 11, how can I transfer the game to Android 11?

[misty crow]

you cant transfer the app directly
the android 11 is treated as a "different device"
so you have to redownload it and log in again

[vernal hare]

its sad. but thx very much!

[lyric lodge]

The last one is level 7 for the first identity. The journal is still messed up

[undone pagoda]

Hey guys, when i log into game on my phone and i got stuck at the main menu, i cant click anything
Can someone help me out please
Its all normal few hours ago

[exotic estuary]

I reread all 1-7 again I guessing it bug then

[granite hawk]

Hey, I know that the pinned comment helps resolve the issue on emulator, but I’m using mobile, and the new L2D skins freeze my game.

I’m using a Samsung Galaxy A13

[sage venture]

unironically buy new phone 😭

[misty crow]

It's the same cause unfortunately
The A13 runs 32-bit OS, which is no longer being prioritised for support

So you can expect such issues to get worse as we get more new skins

For you, the only way to keep on using that device for AL, is if you basically do battles only

Ignoring the skin shop

The best way would be for you to use an emulator instead

Or well get a new phone

[oblique stirrup]

for anyone using mumu player 12, i know this is not exactly tech support for the emu, but, do you get push notification sounds? since the last azur lane update i don't get the sound notifications either in LD9 or mumu player 12 dunno why

[misty crow]

Push notifications and emulators typically don't mix

[rose beacon]

Hello, anyone know if there's a bug with rental skins and Azur Lane on Bluestacks? My game client freezes and won't allow me to click on anything everytime I click on rental outfits. Not sure if this is a known bug or if I should reinstall

[misty crow]

known issue due to game moving away from compatibility with 32-bit OSes, which emulators tend to run
see the pinned message for a solution

[rose beacon]

Hey thank you so much, I apologize for not checking the pinned post first. Appreciate your help!

[lyric lodge]

#tech-support message

[rugged shard]

quick question: what do i do now that shes 30/30?

[bright berry]

nothing special really
(she doesnt have a fate sim yet if thats your question)

[fickle isle]

Also nex time, #gameplay-help is that way

[rugged shard]

ohhhh mb

[rugged shard]

oh okay thank you

[steel oasis]

hello im already transfer my acc, but everytime i try to log in, its always force me to create new acc? how to fix this?

[misty crow]

make sure you select the correct server

[steel oasis]

uhm, its when login problem

[misty crow]

yes, there are multiple servers on EN

https://imgur.com/a/lgXYNAU

refer to this

[steel oasis]

already bind

[misty crow]

did you read the second part

[steel oasis]

are i download the wrong app?

[misty crow]

did you read the part about "how to login"

[steel oasis]

not bind with any social media

only email, not 3rd

[misty crow]

so did you click "login with yostar"

[steel oasis]

yea

[misty crow]

and did you select the correct server afterwards

[steel oasis]

yea, its register as new account

[misty crow]

did you try doing this

[steel oasis]

already

[misty crow]

it defaults to little enterprise

[steel oasis]

i already change the server

[misty crow]

you did get the OTP via email and logged in?

[steel oasis]

i getting the otp, but there is info page, "this account not bond"

im already have yostar with al data

try login with that, but didnt work

oh, already found, thank you

[slender socket]

anyway to deal with private quarters loading freezing?

[civic comet]

After defeating a few nodes the game kicks me to the loading screen, the one before logging in. This only started happening today. It happens after defeating any sort of node, it happens in campaign, in event, in opsi, often it even happens multiple times in a single stage. What to do?

[torn warren]

need help with taihou l2d skin not loading on main screen

tried reset l2d

this is on bluestack

[cosmic dock]

read the pinned post in this channel to see whats going on and how to resolve it.

[torn warren]

alright one sec

was scrolling and i saw that above too

[unreal shore]

is there any way how to get back my old account? i had few years pause, i want play Azur Lane again, but i cant reach my old account
i know my gmail that i was using, now my old name, know server name, but i dont remember UID

[lyric lodge]

Contact support

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[exotic estuary]

So I have to read 7-1, 7-2, 7-3 first?

[unreal shore]

Where?

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lyric lodge]

No, 1, 2 and 3 refers to the personalities of TB

Kind, Quiet or Peppy

[exotic estuary]

Done, ty

7-1 : Quiet
7-2: kind
7-3: Peppy

[magic shoal]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[proven dirge]

I tried to login to my old account. I used Facebook but I couldn't login because azurlane wouldn't connect.

Please help me solve my problem

[cunning zinc]

I got this after the daily reset today. I was playing just normally just before that. Does anyone have an idea what might have happened?

[hasty peak]

how to solve this.??
i got stuck 🥲🥲

[cunning zinc]

That looks like a typical freeze. Try closing the game completely then start it up again, see if it runs.

[hasty peak]

its still same 😔

[cunning zinc]

I'll ask just in case, you did close the game AND remove it from the recent app list before opening it again right? Because normally it should put you back to the main screen when you log in instead of whatever screen you was in before... Unless things work differently during the beginning tutorial. If closing it normally does not work, try going to Settings > Apps > Azur lane and select Force stop, then start the app. If that doesn't work, this would be a different kind of problem.

[subtle silo]

I've been trying to sign into Yostar on Android, but I'm never recieving the verification code. I've tried maybe 100 times at this point. I've checked my spam and there is nothing there.

[cosmic dock]

make sure youre using the email bound in your ingame settings. if youre trying to use an email with the new yostar account system, that isnt live yet so it wont work. also type your email in; dont just copy paste it. in case theres a hidden space being added.

[cosmic dock]

sorry, forgot to set the reply ping. see my message just above to see if that helps

[proven dirge]

I tried to login Azurlane with Facebook, but it always shows "failed to connect, contact developer to allow... And the rest I forgot what was written" Is logging in with Facebook having trouble?

[cosmic dock]

i dont see anything announced about fb login issues, but it could also be that not enough players have reported it yet for the devs to notice. if you have access to your account, then i would go in and bind an email in the settings. if you dont have access, then you might need to contact CS to let them know of the fb issue and that you need help with setting up an email bind while not having access to your account. im not sure if that would also fall under account recovery or not, but they can tell you better than i can.

[proven dirge]

Yes, I tried using yostar account too and failed because it was registered on another account... Hmm...
Yes, I did use my friend's phone a few days ago to login to Azurlane but it was using Facebook. So I don't understand where I went wrong

[cosmic dock]

try restarting your phone, switch to another wifi/to data, and/or try restarting your router. there might be a conflict with fb login from being on 2 different devices. if that doesnt work and it doesnt resolve itself quickly, CS would be your best bet. this is beyond what i know to help with unfortunately

[modest pilot]

Help!! Recently, when I attempted to log in via yostar on my new phone, it created a new account instead of logging into my actual account and luckily, I was able to login via twitter instead. However, now when I go to the yostar account center, it is showing me that the account is bound to a user/account that the game had just created, instead of my actual account (lvl 92).

[fickle isle]

when you first logged on, did you make sure to select the correct server?

[modest pilot]

Yes I did.

[fickle isle]

You'll prob have to email customer support then

[modest pilot]

Yeah... you are right. Thanks anyways though.

[vapid cradle]

I got a bug on operation siren when getting the electromagnetic anomaly that limits your movement range to 1 square at a time, it recently got a graphical effect, and when I had the debuff active, I got a black screen, or graphical artifacts filling the whole screen, forgot to screen shot, but I lucked out because when resizing app to have 2 at once (in android) I could see some things and was able to click on auto which cleared the rest of the obscured zone, otherwise I would've been kinda locked there on operation siren, I did get a similar screen effect when using finish all on wishing well to open all ships and alo when I received a meta ship on showdown, but restarting the game solved those, after restarting the game and going back to operation siren, the graphical artifacts/black screen persisted

[analog storm]

guys why my mumuplayer keep restarting azur lane

[sharp wraith]

I want unbind email from azur lane account

[cosmic dock]

/techsupport you need to email CS. only they can help remove an email bind

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sharp wraith]

I have reply all the information the cs need so how long it will take to get a reply

[fickle isle]

Like at least 1-2 business days iirc
Also keep in mind that the devs are in China so they may take longer depending on when you email them

[gritty raft]

my bluestack keep freezing the game everytime i want to look at l2d skin after the update, any solution?

already tried repairing l2d asset and it still freezes everytime i want to look at l2d skins

strangely only happens when i tried to look at l2d skin in store/ rental

the main menu one works just fine

[cosmic dock]

read the top pinned message in this channel to see the issue and solutions

[river jolt]

can anyone explain why this error happens? filling the form does nothing to me and idk how to fix it

[topaz ledge]

Hello my screen is stuck, i did restart multiple time but nothing worked any solution to fix it?

[river jolt]

idk if this will help but that happened to me with fgo an I fixed it by deleting the app an redownloading it, however I needed to recover my acc after words cause I didn't had the transfer code, but AL just needs you to sign in with an existing email so hopefully for you, you're already linked and can recover it easily

[unique ginkgo]

When having L2D enabled in the Skins menu it freezes the game (seems to happen only with The Reclining Dandelion but have not confirmed it yet.)

This happens on both BlueStacks 5.22.75.1026 P64 as well as my OnePlus 7T.

Only way I know to 'reset' it is by deleting all game data and have it redownload it. (Which resets the L2D to disabled.)

Is there any way to disable it another way? Is this a known bug? Any other help?

[misty crow]

Google/Apple is forcing app devs to remove support for 32-bit OSes. This seems to have caused issues with new skins
For your emulator, that can be fixed by changing the emulator OS
For phone, no such luck - only really old phones or old budget phones still use 32-bit OS.

[distant orbit]

can i ask how to change emulator os ?

[sick moth]

Nah it's fucking apple being all pissy that they got dunked on in court by epic games

So they are taking it out on ALL devs outta spite

[misty crow]

https://support.bluestacks.com/hc/en-us/articles/360058931031-How-to-utilize-the-different-Android-versions-available-on-BlueStacks-5

[misty crow]

I mean, the last apple device with 32-bit OS was the 5s...

[sick moth]

Was just boutta link it

[sick moth]

I mean yea, but like it was still supported for awhile

[misty crow]

2018

iOS 10

[unique ginkgo]

Thank you! After a complete uninstall it now works on my phone; I also now use Android 11 in BlueStacks and works as well ❤️

[misty crow]

samsung's last one was the A13 iirc

[distant orbit]

thx, it said 64 pie so i in order to display skin i have to change to nougat 64 right ?

[misty crow]

no

[sick moth]

I thought it was the A12

[misty crow]

did you read the pinned message

[distant orbit]

now u mention it i will read it now

[distant orbit]

it work! even though the font sometime jump out of the context box in mission anyway thx you very much 💕

[stiff magnet]

Anyone else unable to see the new lucky bag in the shop? 🤔

[river jolt]

I'm unable to buy them for some reason

this pops up and idk how to fix it

[rugged shard]

what bit do i use if my 64 bit doesn't work?

[bright berry]

check the pinned message, if you are using bluestacks it has to be specifically android 11 or 13

[rugged shard]

ohh okay

thx

[crystal scroll]

Is anyone having this issue?

[rugged shard]

i had issues after it, i think it was because i was using 64 bit for blue stacks

[crystal scroll]

No I just needed to restart my tablet as I am using a Samsung Galaxy product.

[grave trail]

so for nox player im using android 7 32 bit , skin freees, so would it be fine if i use android 9 with 64 bit?

[bright berry]

im not sure if android 9 of nox will work but you can try it

if it doesnt android 12 should definitely

(nox unfortunately isnt in the pinned message)

[grave trail]

yeah thats the first thing i checked

i have bluestacks but i like to keep it seperate

[bright berry]

you can try if it works if nox does their things correctly it should work

[grave trail]

especially since all my macros are on nox

[bright berry]

but it might be a silly case like bluestacks where it still runs as 32

[grave trail]

i will quickly try and see if it works,ty

[cosmic dock]

i use nox. i switched to 9 the day the skins broke. the skins showed in the shop, but i had issues with pvp battles not loading in. literally the next day, 12 came out and is working fine. not sure if the issue i had was 9 specific or just a bug/ connection issue. but 12 with default settings is working for me.

[grave trail]

was it every match or just occasionally?

[cosmic dock]

the battle never started. always stopped at 99.40% and i had to force kill the game. other battle areas worked. it was just pvp that was hanging up. again, not sure if it was just my connection or what. i didnt troubleshoot too hard and had no issues with 12 so i didnt look back

[grave trail]

its working so far for me. i will keep monitoring it

wow it has been 10 secs.. since i wrote this now they looping and stuck here

[cosmic dock]

glad to see! yeah it def seemed like a me issue, not an android 9 issue, but i didnt need to look into it... oh. nvm apparently lol

[lyric lodge]

99.4 means there is an issue. Next time that happens post a logmode

[grave trail]

the first 2 matches were fine now the 3rd one they stuck lol

[cosmic dock]

ah ok, didnt know that. ill keep it in mind if/when pvp locks up again. it happens so rarely that i didnt think to logmode it

[mighty sparrow]

Hello, today I received update, after downloading the update, start game loading and loading.. Infinity loading, any help?

[tropic topaz]

same here, suffering a checking for updates for the last 20 minutes

[neon bluff]

Since we need to migrate to 64b (which mean a full download/reinstall) to prevent most future problems, will take the chance to ask which Emulator is more compatible with AL or in any case which would the staff/devs would recomend to use?

[misty crow]

Mumu

[lilac flicker]

Hello, after downloading the update, I keep stuck at "Update complete. Loading game."

[dapper tendon]

Is there a way to check whether your email has data or some

Because when I joined, apparently there is a new yostar account system and i binded my email, but it was a new account

Everything was new and my old account is apparently, gone? I can't find it and I am sure this was the email I used. Anyone got any idea

[mighty sparrow]

Same problem, right now slowly downloading the game, I'll let you know if reinstalls helps.

[lilac flicker]

Okay. I'll wait for the result. Hopefully it'll work.

[unreal lake]

Not AL officially, but does anyone know how to remove the screenshot preview in BS5 11?

[polar sinew]

Hello.

Im still stuck on the [Update Complete: Loading Game] status, for an hour. What should I do?

[proper shuttle]

is my account gone for good? i used to have my azur lane account bound to my twitter but that got suspended so i cant login anymore

its been a few years since ive played the game and i was thinking of returning, ive contacted cs about this but its just been silence from them

[polar sinew]

Hello.

Im still stuck on the [Update Complete: Loading Game] status, for an hour. What should I do?

Do I delete and re download?

[dark stag]

after what i have read here so far, it would be worth a try. maybe try a restart first if it hasn't happened yet

[lyric lodge]

You have to contact support

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[polar sinew]

How do i force a restart?

[lyric lodge]

Restart your phone

[mossy timber]

For me game doesn't even start loading the update. Stuck on "Checking for updates" forever

Oh now it starts downloading after I restarted the phone. Killing the game was not enough

[static belfry]

Help I cant see her ass