tech-support

[rustic jay]

Says that for me as well

[sturdy hearth]

Oh nvm I see it I'll wait

[wraith oyster]

This is fuckin bullshit i have slow connection!

[cosmic dock]

please show me where they said the app update would be up before maint ends. afaik it wasnt said, so nothing to be "bullshit" about.

[waxen grove]

Yay I’m not alone in this

[bright edge]

I already uninstalled my game thinking it was a bluestacks issue 💀

[lyric lodge]

Appstore update is live

[inner totem]

is it me or this is very normal when download?

my download speed at the start is 30MB/s now it's just that

[candid ledge]

too many people downloading at the same time probably

[lyric lodge]

Starting to get back up a bit now

[inner totem]

yea barely able to get 1MB/s

[twin escarp]

small files tank the down speed

[inner totem]

could be but that normally in 40%-70%

and this I'm sitting duck at 10%

[twin escarp]

I have 1Gbps internet and wifi speed but instead of 60MB/s, the speed is between 17kb/s to 40MB/s

I feel like I traveled back in time and experience downloads on win 95

[toxic otter]

anyone else having problems with Nox Emulator?
can't do anything on that

[twin escarp]

did u uptade the game via google play?

then from the game?

[toxic otter]

"This app doesn't work on this device"

[twin escarp]

oh, thats new

[toxic otter]

even when i tell it to emulate the newest device possible no dice

[twin escarp]

is it up to date?

[toxic otter]

i believe it is

[twin escarp]

I had similar issues with bluestacks

not been up to date

[inner totem]

bluestacks?

[twin escarp]

and some settings

[inner totem]

I got a small issue with uhhh

sorry can't download azur lane then turn on vpn to rework

[twin escarp]

ur on vpn?

[inner totem]

no

turned off

[twin escarp]

oh

[inner totem]

I just need to turn it on in case my fake mask is off

[wraith oyster]

There is problem with download speed

[inner totem]

we are on the same boat

[twin escarp]

:)))

[toxic otter]

just checked, yeah for Nox it's the newest update...
guess i'll install bluestacks

[inner totem]

I guess I will just swap to BA a bit then back to AL to install faster

[twin escarp]

set bluestacks with 8gb of ram and max performance

on low ram it crashes

for some reason

[inner totem]

it depends

[twin escarp]

it realy does

[inner totem]

sometimes it is because of bluestacks rather than low ram

becuase you can play 2gb ram

[wraith oyster]

Fuck you yostar!

[twin escarp]

bluestacks has an issue with ram alocation

[inner totem]

language.... there are like 100k player

[inner totem]

and me seeing putting 8gb ram but it only use like 3gb maximum

[twin escarp]

it takes 8gb of ram as backup but works with less

[inner totem]

not an ideal isn't it?

[twin escarp]

yea

due to this if I switch games

[inner totem]

so I jsut put 4gb is enoguh

[twin escarp]

one of them won;t start

I have 32GB

[toxic otter]

lol... don't even have 8gb as an option 4 is max

[twin escarp]

it never used more then 30gb

[inner totem]

what is your ram on your device

[twin escarp]

and thats with bluestacks chrome with 80-100 tabs and WoT or other games running

[lyric lodge]

We're crashing Yostar''s servers, expect slow speed

[inner totem]

a tip for you

if you wanna push a little bit

turn on/off your game constantly

well if you like of course....

[toxic otter]

32

[twin escarp]

bluestacks 5 has only 4gb for device ram?

[inner totem]

something isn't right

you can set custom one

[twin escarp]

yea from 0 to 4gb

[twin escarp]

he said the high option is missing

[toxic otter]

"the supported range is 600 - 4096

[twin escarp]

android pie or 11?

thats odd I use blustacks on pc but never seen this issue on my system nor my wifes (usualy her bluestacks is out of date for 3 5 versions)

[toxic otter]

it's currently emulating a OnePlus 5

[inner totem]

send this to us

[twin escarp]

yes

[inner totem]

yeaaaaaaaaa

swap to Pie or Nougat 64

[twin escarp]

ur on x86 switch to x64

[toxic otter]

Thanks

[twin escarp]

yw

[narrow seal]

Is it only me who updating the game with low speed update?
I mean i have more than 20 mbps but in the game loading update screen only 1 mbps

[outer badge]

Scroll up.

[narrow seal]

ah i get it, thanks

[inner totem]

hahah at this point I guess I will just go to sleep then go update in the morning

[urban sandal]

i knew i wasnt tripping as well

stuck at sub 10kb with a 10gig connection....

first 4gb were fine which is weird then suddenly it dropped to a super low download speed

[merry geyser]

what to do, i play on bluestacks

doesnt even load or so

its just stuck like this

[fresh umbra]

the boss list on meta so clear like only see 3 right now... was having 20kbs earlier... just exited the game and start it back speed goes up again

[urban sandal]

someone pushed a update they didnt test enough lol

[merry geyser]

it was 5 minutes already

dont tell me i need to reinstall everything

😭

[urban sandal]

real question is how many gems do we get for this?

im betting 200

[merry geyser]

we should have get 1k

and free alsace

[urban sandal]

truthnuke

throw in the hololive ships as well

[midnight bolt]

500 coins and 500 oil max

Yostar as usual

[merry geyser]

anyway uh, help please or noone had this? 😭

[urban sandal]

thats new ngl

[midnight bolt]

still downloading

[urban sandal]

most of us just seem stuck downloading

after it hits roughly 4gb

i do wonder what the 12gb are

cause the game is like what 20gb max?

[merry geyser]

y

with all

assests

should be

m wait then

since i have phone i use only as size of 32gb

[urban sandal]

Most gachas are like 40gb now so i mean

[merry geyser]

and i dont even have space for azur lane updates

[urban sandal]

azur lane is pretty small

[merry geyser]

azur lane is going bye bye then

and now only thing left is, that i can only play it on bluestacks.

[merry geyser]

for 32gb phones not

[urban sandal]

i gave up playing gacha on my phone years ago

burns your battery out

[merry geyser]

yea the game not loading 😭

[icy plaza]

My speeds are atrocious. I’m getting 0 - 50kbps. At this rate it won’t finish until evening wtf

[waxen grove]

If I just close the app during that long downloading part (like swipe up on it like on multitask bar, basically quitting the app) do I lose anything?

[lone vortex]

no, it can download in background too

It'll just resume from where you left off

[merry geyser]

no you dont lose anything dw

[trail ridge]

yooooo

[merry geyser]

welcome to the ganggg

[midnight bolt]

[acoustic thicket]

so when i use mumu they give me this and if i use bluestack i get black screen is this the sight for me to stop

[merry geyser]

@yostar fix your game and make it more f2p

fr

[fathom cradle]

being f2p doesn't matter at the least about the update

[inner totem]

^

[inner totem]

this mean you need to go to the google play or App storeto download new version of the game

and black screen in BS5 is many reasons

[inner totem]

including this (this probably rarest among the bug from BS5)

[acoustic thicket]

yeah about that i have to use qoo app and there nothing to download on there

[trail ridge]

i see we gachaing for bugs now

[inner totem]

they haven't upload the newest APK yet so you have to wait

I suggest you use vpn and hop somewhere else (like proton vpn)

then go update the new version

or you can just wait like 3-6 hours for the apk

[inner totem]

BS5 bug, not AL bug

[acoustic thicket]

i hope there is actually an apk to download cause i see a lot of ppl can just download 12gb straight without that

[inner totem]

it means you need to check your graphic (idk if that is your first time using BS5 but I will take it is a no)

and more likely... your bluestack is outdated, please update it X)

[inner totem]

isn't apk is just for base game?

[bright berry]

they are downloading 12 GB after getting an apk update from apple/google/wherever
(youll have to do the same once you get your hand on an apk)

[inner totem]

^

apk is just downloading the base game
and 12gb is still there (if you uninstalled the game, you have to redownload everything + 12gb as the new update)

[bright berry]

(not quite, bc a lot of those 12 GB are files someone with an existing game already had, but close enough)

[inner totem]

ah yea, I forgot that 12gb is replacing something in old data

no wonder I don't see my storage is down a few GB

[acoustic thicket]

lemme try to updating my qooapp cause i did saw there a update in the game news but it won't let me download

[inner totem]

yea I'm going to sleep, watching < 1MB/s just lulling me on my chair

[prisma spruce]

Download is very slow and big, are they adding some new models for the housing or something?

[exotic estuary]

nj the next dorm girl

[outer badge]

Not confirmed.

Staff has requested not to show this around because it's not confirmed.

[finite canyon]

dorm bug?

changing graphics settings didn't help

same issue with other dorm girls

[torn warren]

💔💔💔

[twin escarp]

It would seem that this is network depended for me, I switched ISPs and my download rocketed to 50MB/s

[shrewd plover]

I have this issue too

also on bluestacks

[merry geyser]

yes

[twin escarp]

never mind it tanked between 120kb/s and 5mb/s

[worthy cliff]

europe?

[twin escarp]

yes

[worthy cliff]

then obviously blame china

[twin escarp]

I tested on 2 ISP's not sure why one tanked from the start and one after it reached 10GB download, right now

[merry geyser]

i will try to reinstall the game, will tell you if it fixes anything

[worthy cliff]

i have friends in NA and they dl game normally

its a routing problem to china

deal with it

[twin escarp]

my ISP gets internet from Frankfurt node

you hava any IP I can track?

[bright berry]

the EN server isnt even in china

[merry geyser]

if it downloads even faster

[worthy cliff]

it is

[bright berry]

it isnt, its on the west coast

[worthy cliff]

nope

everything is in shanghai

[bright berry]

#gameplay-help message

[merry geyser]

@shrewd plover dont worry, still same dont even reinstall

i will try to download another emulator

prob. ldplayer

[crude holly]

I’ve been stuck here for 30 minutes, my internet is not having issues. What do I do?

[twin escarp]

you wait

I'm stuck with 330kb/s @ 11.7gb out of 12.4

[crude holly]

I’m stuck at 222 mb and it keeps telling me it failed and endlessly loops

[twin escarp]

hamster servers struggle

[merry geyser]

@shrewd plover ldplayer works good so well, you need probably to switch emulators

[west crest]

Anyone else having trouble loading up the game in Bluestacks after downloading and installing the patch? I just get a black screen.

[wooden moss]

After downloading an update from Google Play, can't enter the game completely in bluestacks - having black corrupted pixelized screen and that's all. Tried to reinstall the game completely and ended with the same result

[wooden moss]

yep, same here...

[west crest]

Sounds like an issue with Bluestacks since I can load the game on my phone.

[wooden moss]

It's been ok with it before today's update, so no x)

[merry geyser]

i had the bluestacks issue also

so i just switched emulators

[round terrace]

Game runs terribly and graphical issues in private quarters. On actual hardware.

[merry geyser]

i suggest that also

ldplayer 9 works great

[icy plaza]

I’m on the 2nd to last file to download but the download just suddenly stopped at 0kbps and hasn’t moved for 10 minutes

[bright edge]

yeah that happened to me too

it gets there eventaully

[true cosmos]

Struggling to download as well after the update. Going at a snails pace. Kilo bytes!! It's like we're back on dial up!!

[bright edge]

I wish this game had a PC client like gfl2

[twin escarp]

I feel you took me 4.5h to download 12.4gb, when normaly would take 10 min at most

[west crest]

Same. But I think why they're reluctant to make a pc client is that it might get hacked and get access to all the skins in the game.

And we know that skins is the life blood of Azur Lane

I might have to switch back to Nox until this issue with Bluestacks is resolved.

[rose turtle]

After downloading that long update 3 hours later the only thing I noticed that was hecced is the private hq running about what looks like 360p quality and weird splotches

[midnight aspen]

Uhh did anyone elses torp button get flipped upside down?

Wait sry ill put in bug reports

[trail creek]

I've been loading for 1 hour for now, how many still left

[blazing scarab]

I have a pixel, sometimes the UI just straight up stops working and no buttons work

Also when are they going to add new damage number font

[molten cape]

What does the GPGPU setting does ?

[mighty fern]

Is it possible to unbind a lost Facebook account

My Facebook was just hacked and deactivated few hours ago with no way to recover back, that was foolish of me, and later on after the update my yostar account was also sending the message "the yostar account has been bound with another in game account"

And I think it's because of that Facebook account

Is there anyway to unbind it

[lyric lodge]

You can unbind it in options IF you have another bind, otherwise cs

[native surge]

Is it not working on Mumu? I can't get the update.

[acoustic thicket]

you should switch to ldplayer atm, mumu seem to not working at all

[bright edge]

repairing assets freezes the game apparently

bluestacks

Been stuck like that for 10 minutes

[native surge]

Is ldplayer better than mumu? I've been using mumu since the game launched.

[west crest]

You were able to load the game with Bluestacks? I only get a black screen. Did you reinstall Azur Lane?

[bright edge]

yeah

[carmine topaz]

Did anyone encounter weird total freezes after this update?

1. in any wiev of the formation (f.e. formation menu or exercise preview, one of the frontline ships is also always not showing)
2. in any battle - it just shows the animated background and freezes

[bright edge]

I uninstalled at like 10 am eastern time

Just finished downloading at like around 3

It was annoying

[acoustic thicket]

I don't really sure about that, but for now you should use ld for daily i guess. i do myself use mumu since the game launch as it seem work for my rig

[mighty fern]

Ok I contacted cs

Just got it back

[acoustic thicket]

i install both on my hdd so can't really say anything

[mighty fern]

At least I have the only important thing from that facebook account back

Being scammed and hacked fucking sux

[silk plume]

what they doing with 12gb bruh

[lyric lodge]

Small size + CN anni preparations

[silk plume]

i hope it compresses...

[bright edge]

The game runs worse than it did yesterday aswell

[rustic bluff]

i tried a fresh isntal still black screen , seems it's hit or miss might need to wait for a new update for bluestacks or azur lane

[rustic bone]

Same issue here, black screen on Bluestacks, even with a fresh new install

[rustic bluff]

yeah something whent wrong somewhere we might need to wait for a bit longer

[ripe echo]

Suffering on same issue. Have to use my mobile to use AL.

[bright edge]

I can't fit Azur Lane on my phone anymore 💀

[rocky jungle]

Idk but seems like AL is lagging. Everything is loading more time than needed

[magic blaze]

If you guys are using Memu/Mumu, switch over to OpenGL in the settings for that emulator

I think its probably the same issue with Bluestacks

[dreamy mica]

ok switching to opengl can be confirmed to work

[rustic bluff]

bless you it works with opengl

atm in the 12 gb updateXD

[magic blaze]

yes thats normal

[zealous sedge]

I play this game on Waydroid.
the game keep crashing since this update.
I can't even play the game right now . . . .

[magic blaze]

Switch to opengl, what is waydroid?

[zealous sedge]

android container on linux.

it working fine so many years.

but this update. I can't play the game at all.

[magic blaze]

If its linux it should be opengl already, idk anything about that

[zealous sedge]

if they didn't fix this problem. that mean I have to say goodbye for AL. even I playing this game from the start of CN server.

[fringe tinsel]

Also having the same problem on Waydroid. It's a shame since Azur Lane has been working perfectly for years.

[rustic bluff]

is it fully updated just incase ? (the emulator )

[zealous sedge]

yes fully update.

[lyric lodge]

Well, be glad then since it's -4GB

[bright edge]

Still not enough room

was like 28 gigs

last I checked

[sullen musk]

So the 3d dorm bug is related to the devices graphic strength or is just a bug the devs will fix?

Even with the lowest setting still seeing like a helmet

[lyric lodge]

And now it's 20GB

[bright edge]

you're capping bro

[west crest]

Azur Lane seems to work on Nox if anyone needs an alternate emulator.

[wanton sedge]

any LDP9 users? i gotta ask smt

[static vessel]

literally just ask instead of waiting for someone to reply

[wise yew]

Can't run the game on MEMU it stuck on a black screen using OpenGL

on the phone it works

runing on the 32bit instance, which I have been using since I started playing it, should I use the 64bit?

[magic blaze]

switch to 64bit Android 9 and opengl

[paper chasm]

My game won't go past the yostar and manjuu page i reinstalled and it's the same 😥

Phone is a redmi note 12

[somber star]

Bluestacks Android 11 instance isn't working aswell (using OpenGL).

[sturdy hearth]

update is stuck in 100%

[west crest]

It works in Nox but it's really slow. I wasn't like that last time I used it.

[somber star]

It's working on 64-bits Pie on Bluestacks, no lag and "normal" download speed.

[wise yew]

I did that on MEMU and now works, on my old 34bit instance you can pass through if you memorize were the promps are, because you are in a black screen but the buttons work, the issue is that once in game the UI is so messed up that you can't even understand what are you doing...

[rustic bone]

Let me try that one

[west crest]

How do you set it to 64-bit? Which version of Bluestacks are you using?

[fresh umbra]

having the same issue... on emulator and on phone... any fixes yet?

[somber star]

This, lastest version I think, default configuration (OpenGL), I'm getting random disconnections now

[rare dune]

On Android it just keeps loading. It doesn't let you do anything

[steel rain]

I've collected maintenance compensation from mail, got gems but not oil. Is this some common problem? Nvm found the storage tab

[rare dune]

I need some help. Turns out the game wouldn't load, so I uninstalled it and reinstalled it. All on the same device. When I was about to log in, I got an error.

The worst thing is that I don't remember my game ID, but I do remember my username

[rotund oriole]

anyone have a problem where the mission commision notification doesnt come up anymore?

[cursive night]

X out of that screen, on the main screen click the "Yostar" label on left side of screen. Use that window to re-link to your bound account.

Make sure you're on the correct server as well when you log in.

[rare dune]

I did it, but I keep getting the same error

[cursive night]

Restart phone I guess and try again. If that doesn't work then you might need to contact customer support.

[past frost]

Is there a way to stop the game from freezing every time I try to load into the 3d dorm? I'm playing on Bluestacks

[trim moss]

is azur lane not running on bluestacks? im getting a black screen after update

[soft tree]

Does anyone else is like this for updating? Internet is stable and storage is enough

[vernal carbon]

LDPlayer just refuses to download that last 10mb...

[inner totem]

haha, knew it

[inner totem]

restart your emu yet?

[languid field]

I have the same problem. Google seems to hate Bluestacks or something...

Too bad the Bluestacks' own app store has no button to update the game. Google is the only way to do it, and they block it.

[toxic cliff]

they compressed files requiring the need to redownload them.

[steep vessel]

Having the same issue on my android tablet, if I force close it and open it again it will not even pretend to start downloading just keeps saying checking for updates. If I then uninstall and redownload from the play store, once I open Azur Lane I get stuck on the same screen as in you picture. I have yet to find a solution 😦

[earnest dune]

Is it only but the Private Quarter mode graphic become unplayable after the update?
It's frame rate become so bad and blurry/bloomy.

[zealous sedge]

wait . . . you are the same Shiny_stone on yt channel ?

@fringe tinsel you have the same problem like this right ? (waydroid on linux)

[vernal carbon]

I've restarted the emu and the computer. I've even uninstalled and deleted the data. Nothing works, I just get stuck in the loop trying to download that last drop...

[hazy palm]

anyone on bluestacks just getting eternal black screen

[bright berry]

its acting up on certain devices for certain people not all of bluestacks, not all of google play, not all of android

[strong ridge]

I have already bound my account yesterday but now i cant log in since it says my account is already bounded. what should i do?

[earnest dune]

Yes.

[zealous sedge]

brooooooooooo !! XD

[solemn heart]

I thinks its a known issue, that i wont start on blue stacks?

[rocky jungle]

Is it only me or Azur Lane starts now with grey screen now?

And screen with logos now loading 10 seconds instead of few.

[grizzled robin]

Not just you, and honestly, it's an ugly change

[sharp crest]

mine still plays as normal as before the update
so it effects some ppl and not others

[soft tree]

Thanks, bud

[flint creek]

Same for me

I stuck on grey screen

[flint creek]

Same, it just stuck like that no matter how many times I open

[fresh umbra]

anyone having the same problem as this? it is also same problem on my phone too

[wanton sedge]

i just wanted to ask if someone can show me their settings for the emulator because my game feels super super laggy

[dusky fossil]

not sure if its just me or not, but i notice push notif got borked after update (and no hotfix yet?)

[flint creek]

Uh .. any fix for stuck on grey screen when open game?

[hazy palm]

a lot of ppl having the same issue, so i think we'll just have to wait

[cosmic nova]

I can't log back in after reinstalling the game

[lyric lodge]

That's not the screen to login

[cosmic nova]

Then where should I login

[lyric lodge]

Main menu

[cosmic nova]

The game just put me into a new game

[lyric lodge]

With enty currently

[cosmic nova]

Had to restart with tutorial

[lyric lodge]

Use the HOPEFULLY RENAMED "results found" button to find your server.

[flint creek]

Ah... I gonna miss alot login rewards

[hazy palm]

hopefully we get FAT compensation

[cosmic nova]

It just logs me into the new account

[lyric lodge]

Post a screen

[cosmic nova]

Which screen

[lyric lodge]

Of the server select

[lyric lodge]

And you sure you logged in before selecting this?

[cosmic nova]

Here haven't logged in yet

Original account was on the same server, new one defaulted there

[lyric lodge]

You login first then select a server.

[cosmic nova]

I login, but it's a new account

[cosmic nova]

Yes, I did exactly this and it won't let me login with my email

[lyric lodge]

If you made an account on the yellow page, that isn't active yet. Login the way you originally did with your account.

[cosmic nova]

Oh shit I'm so sorry I didn't notice I posted the wrong photo

[cosmic nova]

I did exactly that but it doesn't bring me to my account

It becomes a new one, starting from scratch

[lyric lodge]

Then you'll have to contact cs, might take a while since they are peobably busy with yhis update

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[cosmic nova]

I see
Well thank you

[worldly pecan]

looks like it crashes the moment it tries to show the news window and also the Yostar login is borked, instead of loging me it in takes me to that yellow account binding screen

[rotund oriole]

Ok so my commission complete notification is not appearing even though I enabled it in settings what do i do

[vagrant sequoia]

we just wait until they fix it

Mine even gives notifications about commissions I didn't start at all

[lyric lodge]

Select "don't bother me for 7 more days"

[worldly pecan]

where?

[worldly pecan]

I mentioned 2 problems which one is this a fix for?

[lyric lodge]

" it in takes me to that yellow account binding screen"

[worldly pecan]

oh, I see, that's good to know for others

[junior sluice]

My game doesn't go past this screen since today

[noble urchin]

For me libndk doesn't work anymore but libhoudini does. Degraded performance on my machine sadly but it does work.
@fringe tinsel ping.

[zealous sedge]

thx brooooo

I will try later.

[noble urchin]

No worries! hope it helps, ideally they fix it but well it works so I can't complain getting like 15 ish fps in battles or so

[zealous sedge]

BROOOOO IT'S WORK !!

@noble urchin thx you so much brooooooo

[noble urchin]

[strong ridge]

How does one log in when i have already binded my account? everywhere i click i get this register/bind when i already done that

[junior sluice]

is there a fix to this? I don't want to reinstall with my horrible internet unless I know it'll work, and I tried pretty much everything else already.

[carmine grail]

Did something happened with AA in Quarters? I feel like it doesn’t do anything now

[noble urchin]

alsoo not sure if houdini is stable for your system but while messing with a bunch of things I noticed that I could upgrade my waydroid container. Upgrading it somehow fixed libndk for me too 👀
it's super smooth again for me.

[zealous sedge]

I will watching for that.

which distro you are using bro ?

[noble urchin]

cachyos currently here

[zealous sedge]

you use AUR repo as same as arch right

for waydroid.

[noble urchin]

Yep

But the update specifically was inside the waydroid container, as in this

[zealous sedge]

ohh you mean waydroid itself not waydroid package.

[noble urchin]

And I'm on waydroid 1.5.1

Yep.

[zealous sedge]

I'm used the same version. but I didn't update waydroid image yet.

I will test it leter bro and I will tell you the result too.

[noble urchin]

[weary oasis]

Can anyone help me? The game asks me to download some files and when I click Confirm it stays here and doesn't do anything. I already tried with Wifi and Mobile Data and nothing.

[strong ridge]

How do i bind a yostar account to my azur lane one? it says a third party email is already bound to another account

[wary roost]

I keep seeing that red "!" new/notice icon by the settings "cogwheel" in the top-right when I login (on the homescreen). I go through all of the options and tabs, but I can't see anything within that has that 'notice' icon (all assets are downloaded/up to date). Has anyone else noticed this issue?

[lyric lodge]

It has hidden future content

[fringe tinsel]

Yeah I still can't get in more than a second even after updates

[strong ridge]

How do i log into my account on a different device? every optiuon i click i get the bind account thing, but its already binded

[fringe tinsel]

Thanks for the tip! I'm on Ryzen so libhoudini was really painful, painful enough for me to resort to using Android Studio for Azur Lane until I realized I needed to use libdnk instead. I really hope this gets resolved somehow.

[noble urchin]

Yeah I'm on all amd too. Did you try updating your waydroid image? libndk works for me now.

[lyric lodge]

Select "don't bother me 7 more days"on the yellow screen

[lyric lodge]

There is a new AA option for 3D in options, is it on or off? (it might just work for the island btw, and they made an oopsie)

[fringe tinsel]

I don't have any new images to download through the Waydroid updater. I usually get prompts to update every saturday. I'll wait until new ones get pushed to me tomorrow and try again. Feeling hopeful now though, since you've got it to work!

[strong ridge]

but my account is not there, if i go to my server i get the tutorial

[noble urchin]

Ah okay, sounds good! you can always play on houdini for now. Chayo is going to try to update soon tm too so if it works for them too then maybe you can be extra sure x)

[lyric lodge]

You still have to login on the menu thereafter, using whatever way you bound your account

[strong ridge]

after the tutorial?

[lyric lodge]

https://cdn.discordapp.com/attachments/488684387932700672/1370379127290597397/Azur_Lane_2025-05-09-14-36-59.jpg?ex=681f4884&is=681df704&hm=24243c61626191b041ebd24da01b2034fc56c4d8d40a2527923a8c034b5626ca&

[strong ridge]

its says its already bound with another in game account

[lyric lodge]

It can't, since you login there, not bind

[strong ridge]

i get this

[carmine grail]

It’s on and i don’t see any change when i try to turn it off or back on tbh

[lyric lodge]

That's not what I showed, that's the yellow screen.

[strong ridge]

thats what i get when i enter the verification code

[strong ridge]

on this

[lyric lodge]

Huh, that's not supposed to happen

[weary oasis]

Did you find a solution? Same problem here -_-

[strong ridge]

i can log in through facebook but if i chose my server, i only get the tutorial there

[junior sluice]

I reinstalled, took me 2 hours, I just got in the game, and now have to put all of my settings back...

[lyric lodge]

Contact cs then

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[weary oasis]

Damn, I guess I have no choice too, that stupid update really messed up the game.

[fleet bough]

Is just me that the game don't load on bluestacks?

[blazing scarab]

why tf my formi got partial skill points

[outer herald]

Did you cancel a class with her? Since it'll only give partial XP if you end it too early

[hazy palm]

Is it still grey screen for anyone

[serene gorge]

since the update, i dont receive all notifications anymore. like if 3 missions are done, i only receive a notification for 1. same with training. and for all notifications, i dont receive any sound/vibrating notification anymore. anyone know how to fix that?

[paper tendon]

doesnt load for me either

[hazy palm]

no im having the same issue

[weary oasis]

I re-installed and nothing, playing on my phone. First time I'll lose the login streak since I started playing, this sucks man.

[rocky jungle]

Same. Rarely now I am getting some notifications, but they dont have sound effect.

[coral shoal]

I'm having trouble getting into my azur lane account

Do anyone know how to fix this problem?

I checked my yostar account and the account does exist but I can't get into the account for some reason

[paper tendon]

even LDPlayer doesnt work

[cosmic dock]

the yostar bind system isnt live yet. you need to log in using the email you used to bind the game from the ingame settings. select the login option on the left side of the title screen. if that doesnt work, thne you need to email CS for account recovery.

[abstract yarrow]

The grey screen lasts for a while for me, but then the game appears a bit later

Am also on bluestacks emulator

[coral shoal]

They literally force me to bind

I can't do sh*t

[toxic cliff]

Click on yostar on the left side enter email hit get code

[coral shoal]

I ALREADY DID

[toxic cliff]

Okay sorry.

[coral shoal]

How else am I stuck here?

[cosmic dock]

on the bottom right, hit the ignore for 1 week and close the window

[coral shoal]

I login, put my email and the code. Then they asked me to bind. I tried to bind and it just shows an error

[coral shoal]

It just made me a new account

[toxic cliff]

In the video you click on the screen not yostar click on that yostar should bring up another menu to input

[coral shoal]

My account is on Amagi server btw. Because of the ignore thing, sure it doesn't pop out the register again but they forced me to make a new account

[cosmic dock]

/techsupport then you need to email CS for account recovery if your original account was on Amagi.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[flint creek]

From yesterday until today I still can't open it

[flint creek]

For me yes

[twilit seal]

black screen on bluestacks, already tried several solutions, nothing helped so far

reinstalled, changed render modes, cleared cache

[twilit seal]

finally found settings that work, no clue which one actually fixed it, but got the game running

[twilit seal]

I logged in with my yostar account and it made a new account

[zealous sedge]

@fringe tinsel I'm got update today (system image) . . . . and it still broken . . . . T-T
if tmr I'm get vendor image and it still broken, I will try re-initilize my waydroid.

[fringe tinsel]

Yeah, I had the same experience. -_- Gonna wait for vendor image too. For now I can run bluestacks on a crappy lenovo with Windows, but Waydroid really is so much better and it's worked perfectly for so long until now.

[twilit seal]

I keep trying to log in with my Yo-star account, I'm on the right server, but the game keeps making a new account.
Am I doing something wrong or am I going to have to contact support to get my account back? 😦

I did log in with my twitter at first because I forgot I bound my account to a yostar account, might that have screwed me over?

[strong ridge]

im having a similiar issue, i cant log ing with my yostary account, but i can with my facebook login. tho on my second device it just creates a new account. I sent a email to yostar support, maybe you should do aswell

[lyric lodge]

If YoStar was made on the yellow page, that's not active yet, use your FB logins

[strong ridge]

but if i try to login with facebook on my other device i get sent into the tutorial

[forest sundial]

I had double bounded accounts. I have on google button and gmail different accounts at the same email. I played since 2019 and losing accounts will be so sadly. Each time when i am trying to login through Yostar account it doesn’t work and say “already bounded”. When i am looking on site it looks like on screen

​

When i am login in this account through yostar started as a new game and doesn’t show any characters on any servers, its okay? How can i get my account back?

[lyric lodge]

Google button and gmail are not valid logins. Probably have to ask cs

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lyric lodge]

Select right server?

[strong ridge]

yes

[forest sundial]

I will try

Idk why it happens

Coz lately i was using a long time yostar by gmail and it works cool

[twilit seal]

Logged in with yostar account, Avrora server, get the tutorial for a new account

[forest sundial]

I didnt play near the half or year and have this issue

[twilit seal]

logging in with my twitter which I used to make the account ages ago gives the same result

already sent an email, waiting for a reply

I bound my account to a yostar account last year, got a screenshot of the confirmation page as backup

[strong ridge]

I log in via facebook and its a success, then i get select server, i select washington but i get sent to the tutorial. Keep in mind that i can only login to my account on my old device, but when i try with my new one i cant seem to find my account.

[paper tendon]

for some reason it fixed itself on my end (On LDPlayer)

[twilit seal]

cleared emulator cache, rebooted the emulator and the emulator service, logged in with twitter instead of yostar, back in my account... what was the point of binding a yostar account then?

[exotic sage]

I need help, i recently changed phone and i reinstalled azur lane on the new phone, i checked that i have a yostar account binded with facebook but when i try to log in on the new phone with facebook or yostar and select the sandy server it still gives me the tutorial. have i lost the account forever?
The first image is my yostar account binded with facebook, the second image is what i see after trying to log in with yostar account

[fringe tinsel]

I just updated the vendor image and unfortunately the problem still remains.

[zealous sedge]

ok bro. after this I will try reinstall waydroid completely by nuke everythings.

also I will test with and without tinkering for Blue Archive too @fringe tinsel

@noble urchin we still have no luck bro.

[solar basalt]

I am getting either a black screen or stuff like the attached image very regularly post sorties instead of the usual results screen. I am on the phone app.

have to close and restart the app everytime.

[blazing lily]

Same. Every 2 or 3 battles at best. Same with builds, when I click Launch I get the black screen with random pixels.

[lyric lodge]

It's for a future use

[shut walrus]

you want to login with facebook if you binded to facebook

then yea azur lane mandates you bind with yostar again

if necessary email support with this info they can help

as long as the emails match up you should be good tho

[upbeat plume]

Appears to be a DirectX vs OpenGL issue then cause all I did was swapped from DirectX to OpenGL and mine immediately started working

so that's fun

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[solar basalt]

It started happening with the recent update, never happened before. I tried repairing, no issues found. have not tried reinstalling yet, as I am not within reach of a wifi the next couple days and the install is a bit too large for mobile data.

[exotic sage]

Im kinda sure im logging in with the right account because i have one yostar and One facebook that are bindes together.
I already wrote to cs

[exotic sage]

Ok, ty

[thin gull]

Hi, i have issue with hash file check fail. Since yesterday. I have reinstalled, and delete data & cache to no avail. Tried it on other device still give the same issue. Anyone also have similar issue ?

[rancid flax]

Anyone else getting a ton of random game restarting on Memu?

@exotic sage You fixed it yet

@exotic sage I had the same issue, you have to log in in a very specific order

[obtuse solstice]

Atago voicelines with werewolf skin seems broken, there’s no sound. Is it just me or is this a known bug ?

[toxic otter]

Quick question: Is the mail when ingame purchases did not arrive still [e-mail]?
I had bought something on the 8th and didn't arrive and i still got no response

[exotic sage]

yeah i resolved, i contacted cs and they told me that the yostar account is not linked to the one is shown on the website, they told me what email was the right one

they answered me in like 3h, ty for all the help

[cosmic dock]

/techsupport looks correct, yes. it is the weekend and the latest patch messed a lot up, so theyre probably super busy. if you dont hear by end of monday or tuesday, email them again from the same email thread. 3 business days is about the expected wait time.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[toxic otter]

thanks!

[thin gull]

Hello, I'm here to report that it was due to network connection issue. Turns out that if I use private DNS the game unable to connect to server. The issue is resolved by setting the DNS to automatic.

This is quite strange tho, since I have been using private DNS since years ago and no issue ever arise.

Thanks

[noble urchin]

Damn. I wonder what's different. ndk still working well for me atm

[magic blaze]

Is that the issue? It was fine yesterday but turned on emulator today and it didnt connect, its stuck on 'loading' as if its not connecting with their servers.

[zealous sedge]

I remember something.

did you patch your ndk for playing Blue Archive ?

[noble urchin]

I did try a bunch of patched versions of ndk before I upgraded and they didn't change the behaviour when I was having issues. In the end I deleted those and reset it to the ndk that waydroid_script installs. using lineageos 18.1 with gapps here.
https://github.com/casualsnek/waydroid_script/blob/main/stuff/ndk.py#L11
Mine worked similarly to your video before updating my images. I did play a bit with houdini before and then upgraded my images, removed houdini and reinstalled ndk, and then it suddenly worked. Can't recall doing anything other than that. If I have some spare time I might try this on a VM because I'd rather not want to have issues when I decide to reinstall my OS

[fringe tinsel]

Ok, so I retraced your steps a bit Kaa, and I can now run Azur Lane in Waydroid again. First I tried installing the script for running Blue Archive (worked, never knew about this solution until today) but AL was the same. So I installed libhoudini with waydroid_script. Then I installed libndk again and I managed to get into my port again without crashing. Also patched it for BA again and now I can run both Azur Lane and Blue Archive in Waydroid!

[noble urchin]

Oh, yay! just running it on a VM since now I have that in my ansible config for my next OS reinstall
Slightly interesting that the houdini -> ndk might be it then? Though Chayo also tried houdini.. odd.

[thin gull]

Probably. You can look at the game log to figure out the error.

The customer service gave me this link to open up game log and it's written there failure to connect to SSL.

Here is the link:
https://youtu.be/l3ujs7D0tFE

[fringe tinsel]

@noble urchin @zealous sedge It does seem strange but sometimes you just need to reinstall things. shrugs Switching from to libhoudini and then back to libndk solved my problem. I'm running EndeavourOS on hardware. Also Chayo, try applying the BA patch afterwards and you'll be able to play Blue Archive too.

[zealous sedge]

I still have no luck.

I use Arch and run Arch on hardware.

ok. thx both of you so much. @noble urchin @fringe tinsel I will try another method in the future. /cheers bro.

[rancid flax]

Keep getting freezes with Azur Lane on Memu, any secret settings I should tweak? I have 14900k

[glass frigate]

Anyone else having issues updating on LDplayer? mine always gets stuck there and says failed would you like to retry. and it never works, tried reinstalling and still same issue. Also somehow cant clear cache on LDplayer, it just keeps saying computing...

[noble urchin]

Played a bit on a clean VM with Waydroid using software rendering.

libndk didn't work on a fresh install, so I went to houdini, launched AL then immediately swapped to ndk, same problem again.

So I decided to first run houdini and leave the game running a little
What I did ingame:

• I checked "do not show again today" on the news
• updated all assets in 'audio'
• set 3D settings to high
• ran one battle, exited out after ~30 sec, and then left it sitting in main menu for like 5 min.
  Then installed ndk, restarted Waydroid and then it worked.

Fun thing I notice now (only on the VM): Clicking on news crashes the game, I don't have that on my main PC tho.
Hope you can get yours fixed.

[fringe tinsel]

I did also click around in AL a bit with libhoudini before switching back, didn't think that would be important though.

[noble urchin]

I kinda wonder if it's news tbf because what we had before was that the game worked for ~1 sec, and news usually does pop up then
Tho it does work on my machine now, maybe it needs to build caches or something, they deff changed something recently tho.

[fringe tinsel]

This morning I tried again to see how far I could get without the game crashing. I got the daily login reward, and managed to get into some settings menus from there. It's when I clicked to go back to the main screen that the game restarted itself.

[raw lodge]

Anyone have a problem with notification after new update on iOS?
I use iPad Air M2 there is no notification from game. I already check both in-game and iOS system.

[silent condor]

Are anyone elses formation screens bugged? When I enter the formation menu none of the buttons work so I have to restart the app. I've tried uninstalling and reinstalling but no changes. Also makes my middle vanguard ship disappear.

[loud bone]

Literally just tried to sign in to my old account from last year, asked me to bind, i didn't know what to do so i just did it. Now i am on a new game, what is this...

So i mean, its just perfect, i mean i searched up the name of my account and its there. But the exact email i used for it, doesn't work! Fantastic.

[loud bone]

managed to login to one of my accounts.. but can't login to it ingame?

[rancid flax]

@loud bone

Depending on how unlucky you are

close out and restart your phone

open azur lane

before you hit anything else

and I mean anything

Click the yostar button

on the left

it will give you a little prompt that says

enter your email and we'll send a code

if you see the word "bind" anywhere

and I mean anywhere

you've managed to fall afoul of the UL

start all over, and try again

I spent like 3 days with tech support going in circles

but had the same exact problem

The menu must make more sense in Japanese than in english

You need this screen

If you've touched the login button, you won't get here

[loud bone]

Am i doing it correct so far?

[rancid flax]

You'll get to the bind screen

Nope

that's the fail path

you've hit the start button

[loud bone]

But i pressed the yostar button, then i did the email and verification code and it brought me to that screen

[rancid flax]

If at any point

in the past

you have pushed

"Press to Start"

you are screwed

You can

either restart your phone

and cross your fingers

play through the tutorial

about 15 minutes or so

until you can go into options and hit

[loud bone]

I have mistakenly done that, but i assume I'd have to delete the account?

[rancid flax]

No

You're in some sort of weird limbo

where you've created a new starter acount

and the game is "being helpful"

and starting the login process for you

when you hit the yostar button now, instead of login, it tries to bind the new starter account

anyway

try restarting your phone

and pressing the yostar button first thing

reinstalling will work

but is a pain in the ass

or you can play through the tutorial until you can get to settings

and hit

Logout

[loud bone]

Well, i'm using LDPlayer, should i just restart my pc instead?

[rancid flax]

Yeah

well

just restarting LDPlayer should do it

Do not under any circumstannce click Push To Start

Click the yostar button

If there's a modor anything around, I'd be happy to make a diagram or video to pin

I feel pretty passionately about this, took me hours to figure this out

and seems to hit all the returning players

(because it's a stupid ass way for this to work)

[lyric lodge]

Just exit player and reboot

[loud bone]

I come back and see it changed, it's been frustrating me

[rancid flax]

I mean, the game is awesome

This part is just... a strange hurdle

Either a second button on the title screen

or the ability to open the settings menu durring the tutorial would fix this

[loud bone]

so like this and do the email?

[rancid flax]

yes

You will be good to go

[loud bone]

before i do, is the email on the bottom left the yostar email?

[rancid flax]

Yes

Whatever email you're logging into yostar with

that's your jam

[loud bone]

now i'm back to here

oops i forgot to hide the email

[loud bone]

but i'm back to this screen

[rancid flax]

Okay so

you got a code

put in in that box

and hit confirm

what happened?

It should take you to server select

[loud bone]

took me back here

[rancid flax]

Hop on voice for a second?

to share screen?

ah dang

I think the channels are locked

[loud bone]

the only 2 voice channels i see are waiting room & music

i can do a screenshare

[rancid flax]

yeah

[loud bone]

i can't stream in the channel, won't let me

[rancid flax]

naturally

Yeah, I don't have any fancy permissions here or anything

[fleet bough]

I manage to pass the grey screen

now comes the waiting

[high bay]

how do I unbind an email from an account to transfer to another? I accidentally created an account under my email and my main account is binded with facebook and apple, how can I umbind the email account to rebind with the other account?

[cosmic dock]

/techsupport email CS. only they can remove an email from a bind.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[high bay]

i did and they havent respoded in like 14 hrs, i sent them around 22-23:00 GMT+7 time

[cosmic dock]

14 hours is nothing, and its the weekend. give them 3 business/working days. if you dont hear back by then, follow up in the same email thread.

[high bay]

ah, i see, thanks.
since i saw on their page that they work from sunday to friday and i assumed that around the time that i sent that mail it was sunday, which should be their working day

[solar basalt]

Tried a reinstall, the issue persist unfortunately. If I use shared screen with two open apps, readjusting the size of the app window for azure lane removes the black screen/artifact screen, but its both annoying playing even smaller because of only half the phone screen and also having to resize every time after a battle, building a ship, limit breaking etc.

[zealous sedge]

@noble urchin @fringe tinsel my temporary solusion is have to switch between libndk for AK and BA then switch back to libhoudini for AL alone XD.

[fringe tinsel]

You're probably on to something regarding the News window. Just tried to sign in after coming home today and the problem is the same as before. Also the solution, same as before. Just a couple of commands in the terminal every day but it sure is inconvenient.

[fringe tinsel]

Glad to hear you've got some kind of solution working for you at least ^^ I hope the libdnk situation can get fixed permanently soon.

[noble urchin]

Ah okay. still curious that news does work on my machine, somehow..

There might also be an easier way to script this in:
~/.local/share/waydroid/data/data/com.YoStarEN.AzurLane/shared_prefs/com.YoStarEN.AzurLane.v2.playerprefs.xml then edit the field server_notice.dont_remind, only set the value to the current or lower epoch, higher ones like a year into the future etc don't work and it'll just reset.

[zealous sedge]

ok I will try this method.

[zealous sedge]

@noble urchin BRO IT'S WORKING !!

[zealous sedge]

@fringe tinsel try this one bro . . . . also you need to switch into root when you have to go to that directory.

[noble urchin]

Yay! explains a little at least, like this is my it breaks on my VM too but now I'm wondering why it works on my main machine xD
can also script that in with sed so you can do it every boot or just whenever you start AL

[zealous sedge]

its 11 pm in my country right now. I will to test it again when it starting a new day in AL. (around 2 pm. in my country)

also after AL patched the game too. I'm afraid those value might be change too. but . . bro . . . .you are mad lad @noble urchin thx you so much.

[noble urchin]

Yeah true that AL patches might update this value again but at least a scripted version is pretty easy to call
And no worries!

[zealous sedge]

damn man . . . I have to write bash script again . . . . XD

[noble urchin]

@zealous sedge @fringe tinsel Alternative: https://github.com/YuryenUcahh/libnb_script
On my machine it works pretty well, haven't tested it on my VM tho, gotta go to bed now x)

[stable helm]

Screen has been glitching for me a bit

[worldly pecan]

lol, didn't know the settings are exposed like that, I've been doing this by installing Libhoudini, logging in, checking the don't show for a day checkbox on the news and then immediately went to reinstall Libdnk XD

[noble urchin]

Geesh xD
I still have no clue whatsoever why news just works fine for me on libndk on my machine since it seems to break for everyone else
but give libnb a try tho, might work well too.

[worldly pecan]

regular libndk?

[noble urchin]

Yep.

[worldly pecan]

yeah, that doesn't work for me

the Android 11 Libndk installed using the Waydroid Script crashes when the news window tries to appear

[noble urchin]

I had the same issue when the update first happened but then after playing with things, installing houdini then upgrading and swapping to ndk it somehow worked on my machine, who knows why at this point.
But currently running libnb and that fixes both news and AMD performance, also on a VM of mine so it might be the better universal option than the work-around for news, probably.

[worldly pecan]

ok, let me try this sequence

yeah, not working still

are you using Android 11?

[noble urchin]

Yeah I tested on a VM too to try and reproduce it but I couldn't x)
I did try a bunch of patched versions and such but I see no reason why that should change anything, because I went back to the standard one.
Yep, android 11.

[worldly pecan]

well, maybe they are, idk "patched"?

XD

[noble urchin]

Suuure but I mean, it's not like it would suddenly fix everything and make the standard one work right

Because they also didn't do anything xD
At first it felt like the system upgrade did the thing but I doubt it was that anyway

[worldly pecan]

I have a suspicion, were you spoofing you GPU?

[noble urchin]

Anyway not sure if you're married to libndk or not @worldly pecan but try that link, libnb is not standard libndk in case you misread that bit.

[worldly pecan]

I know they are different

[noble urchin]

Nope, I'm on a few months old OS install and I didn't do anything special to my Waydroid install.

I kinda wonder if the next AL update will break things for me again on ndk

[worldly pecan]

eh, I'm kinda married to libndk, so I'll go with startup script or something

also the theory I was thinking of is incredibly stupid, considering that it happens only in the news window

[noble urchin]

Sounds good, at least it's very scriptable.
and it's okay, just extremely confusing why it works on my machine since I can't really recall anything "special" I did, but I kinda wanna know what's going on too x)

[quaint escarp]

the game is not available on my chplay so i used qooapp but i encountered this bug i tried reinstalling but didnt work, does anybody have an idea how to fix this?

[unreal jacinth]

is the problem with Bluestack (Doesn't launch, Black screen) and the Private Quarter/3D Dorm (FPS Problem) is already fix or no ? if no any idea about other Emulator that can play Azur Lane ?

[zealous sedge]

@noble urchin @fringe tinsel I can confirm that change a value "server_notice.dont_remind" in .xml file make libndk playable again sir.

when it come to next day. it might not look consistence at first (coz game try to load a news when it launch) but after game crash and restart. it never happen again after that.

[serene gorge]

for whatever reason, i dont receive any notifications anymore. will that be fixed, with the next update?

[opal birch]

I just got this message and I have literally no idea what happened, I literally just buy skins for this game, play on a daily basis just to do dailies, don’t even touch pvp nor any challenges, been playing almost since launch, I need help please

[cosmic dock]

/techsupport email CS and ask what happened. if you did nothing that would obviously break ToS, then its probably just a false ban. most false bans involve payment/ refund issues, which are easily cleared up. they can give you more info on the situation.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[opal birch]

I did have a problem recently with a payment and they cleared that up, must be that, thank you

[trim escarp]

Y cuando arreglaran el problema porque a mí después de la actualización está tan grande ahora demora en cargar para empezar el juego , cuando estoy jugando hay veces que se me pone toda la pantalla negra y solamente se escucha de fondo a las barquitas y la música y tengo que quitar el juego y volverlo a poner y por último ya no resivo las notificaciones del juego ni salen en la pantalla.

[worldly pecan]

Well, I wonder whether they even intend to fix it

[signal isle]

My game seems to crash a lot after attacking, I don't know why. Can someone help me?

I've tried the repair feature several times, but nothing changes.

[quiet sequoia]

I'm not sure if I can ask about it here, but is it possible to disconnect an account from twitter/x if said twitter account was deleted?

[lyric lodge]

IF you have another bind, you can.

[blazing lily]

Still getting the black screen with pixels occasionally, most frequently when doing a Build.

[queen aspen]

My AL won't update, do i have to re-download everything again?

[hot zinc]

I've been getting a red notification on Settings for a few days now. Opening and closing settings cancels it. Any idea what I'm missing? Also today I accidentally tapped on the Account section, and I would love to know why anyone thinks "Request received, your account will be deleted soon," is an okay thing to put on what looks like an acknowledgment box instead of just not drawing that asset unless there's an active request.

[lyric lodge]

It is next to a checkbox, if you mark it you know what it does

[hot zinc]

That doesn't make sense for checkbox either. Why would I be checking "request received" when I'm sending the request? Not all that important since I didn't click it, but it gave me a heck of a jump scare with that wording into thinking I had!

[toxic wind]

lol I did the same thing and was like...did I just request my account to be deleted

[autumn token]

Game is stuck on this screen for past hour on Android mobile

[queen aspen]

Same here

It has been an hour and a half

[lyric lodge]

Post logmode

[queen aspen]

Game won't download still. Maybe files don't work or my system got severely messed up by the game Do I contact support?

[queen aspen]

I somehow fixed my problem. sorry to bother

[runic yarrow]

how did you do it? I have the same problem

[queen aspen]

Well what I did was restart my device

I guess it messed it up somehow I don't know so that's what I did

Though I did reinstall it prior idk if that helps

I didn't open it or anything

Just like the screen above by mango, I was stuck on it for the time alotted. Decided to see what I could do myself before contacting support. Hope it works. If not, it simply worked for me. Sorry

I also installed just the basic, didn't install any of the other assets. Total of 7G. Hope this helps

[cursive scarab]

16.58 total space used. Please how do I lessen this?

[lyric lodge]

You don't

[stray rapids]

Is Enty supposed to be the push notification icon now? Doesn't stand out as much as the Manju one did

[static tulip]

This game is so broken on my Android after the major update last week. I keep getting this

[inner totem]

did you guys restart the device yet?

if yes then either your device is having issues or it is from the game

but over here except 3d dorm which is out of bound for my vivo v4 lite everything is fine?
even there are like 100 rounds on my screen uhh yea 20 fps for sure

[wicked spindle]

My account got banned. Have sent an email to AL customer service. But have not gotten a reply. any help here?

[inner totem]

repair is something like the texture is broken or file got corrupted/damaged so I doubt it helps you a lot.
so did you restart or cooldown your device and try again yet?
if yes then you probably need to check the device again or it could be the game itself

[inner totem]

well all you have to wait....

but did you get any reply from auto mail?

[wicked spindle]

Yes. An auto reply email.

[inner totem]

and I guarantee you (well been years for me to sent a CS) but iirc within a day you will get in touch with

best case: 3-4 hours

or even 1 hour so I hope you can wait a bit

[wicked spindle]

All I ever recall on what might cause the ban is, I bought gems and didn't get it. I didn't ask for a refund but checked in with support on the missing gems. I got the gems in the end.

🙄

[inner totem]

I don't think that might be the issue (but that sounds like I'm going to be the next person)

but yea I guess you still have to wait for response

[wanton marten]

: Problem Report : Since the big update I have experienced many crashes in the game, such as during battles, changing gears, and the most impactful was during Attacking Meta Boss because it consumed my attempt

[dry echo]

Hi. so i binded my game to a yostar account, but when i try to go through the in-game verification, it wants me to bind it again and it fails. what do i do?

[cosmic dock]

/techsupport the yostar account system is not live yet. to login, you have to use the email/social media you used from the in game settings menu. if that login doesnt work because it's conflicting with the yostar account system, you need to email CS for binding help.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[kindred jacinth]

Anyone's game crashing/freezing when trying to repeat zones in OS?

[wanton sedge]

can anyone share their LDPlayer settings because my game is lagging big time

[lilac grail]

Hello, I just redownloaded Azurlane after months of not playing it and received an account migration tab, I entered the only email I use to play the game, after finishing it, the boud tab pops up but I just click X, chose Amagi server (the only server I played on) and enter the game, but I somehow got tutorial (sign of new account).

I then restarted the game, the account binding pops up again but when I chose to bind account using my email, it says "binding failed. The Yostar account has been bound with another in-game account"
is there any way to get my old account back? I have my old UID, SKUID and bound SKUID screen shot

[visual bolt]

/Techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lilac grail]

I just sent it, this one is correct right? or do I have to send to the al.cs.. one above?

[visual bolt]

You contacted the wrong customer service

[lilac grail]

alright thank you, Im going to contact the one you sent now

[visual bolt]

Good luck

[lyric lodge]

Just to note, there is no "account migration" in AL. All servers are final.

[lilac grail]

Oh no... they need my UID, I dont remember it. Im searching for it in my old screen shots rn

[heavy temple]

Hey, where do I report a possible scammer?

[lyric lodge]

Belfast bot; @fair shell
If on Discord, PM the mods

[heavy temple]

got it

[lilac grail]

I got the account back, thank you

[unreal vault]

Aside from me is there anyone who experience the same issue as me? Because everytime i open azur lane i just see this... i tried pressing every button but nothing seems to have work, clear cache and deleting & reinstalling again still wouldn't work but when used on other platform it still works perfectly fine(Using my cousin's ipad away from our city) should i just wait until i get a reply from the CS? i really want them to fix the issue especially when there's a new UR shipgirls coming

[tropic turret]

I sometime had the same problem. Switching screen works for me, ie opening/closing status bar and switching apps. Does that help you?

[unreal vault]

By switching screen? You mean switching devices?

[tropic turret]

No, when you got stuck, open and close your status bar.

Or switch apps and come back to AL. But don't close it.

[unreal vault]

I will try it thanks

[clever hare]

anyone knows customer support email? need to recover both AL and Arknights account

[cosmic dock]

/techsupport this is for AL. im gonna assume AK would be a different email, which i do not know myself.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[clever hare]

thank you

[mental pike]

Did you ever solve the issue?
Someone in my guild has the same issue on linux waydroid

[zealous sedge]

the solid one just switch between libhoudini and libndk

first when the day reset you have to use libhoudini to login the game and checked in "don't remind news" box.

after that switch back to libndk and play the game.

every time when switch between libhoudini and libndk. you need to close waydroid

also @noble urchin write a script for that job but I didn't test it.

[zealous sedge]

@mental pike this one

[mental pike]

thanks!

[zealous sedge]

no problem bro . . . cheers !!

[ancient agate]

The notifications for the game that I get on iOS are always silent, even though I don't have my phone in silent mode, has that been an issue for other people too? I'm trying to figure out if it's just my phone and I need to turn on some notification setting in iOS or something.

[dusky fossil]

im not sure if this had been reported before or not, so im apologize in advance.. but, i think notif timing seems off and sometimes miss..

[outer herald]

Yeah, the notifications are still kind of a bug that's been reported still in #bug-reports as well

[light mortar]

I'm old player that want to return. Usually the account will connect with my playstore account. But it reset my data and I have to start from beginning. How do I recover my old account?

[cosmic dock]

/techsupport Email CS for account recovery. Since it's the weekend, they might be a bit slower than usual to respond.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[light mortar]

Thank you

[primal hinge]

Hello there, how do i recover my account if I only remember my ign and server? I have purchase history though

I have google pay history

[solemn heart]

does anyone still have a problem when you are ingame, that sometimes it just restarts?

[cosmic dock]

/techsupport email CS for account recovery. when they ask for info to prove account ownership, give them your info and receipts. since its the weekend, they might be slower to respond so be patient.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[random wraith]

The game keeps freezing/restarting on LDPlayer 9 since the update on May 8th. It won't last more than 30 minutes without either freezing during a fight (in which case there's no error message in debug mode and there's no response, I have to close the game and restart it) or going into a dark gray screen and resetting (this happens either during fights or even in menus). Before May 8th there were no such problems.

I've already created a new device on LDPlayer and redownloaded the game but the problem persists.
Later, I've disabled the notifications both in-game and in android settings, since I thought the problem might be related to them, but it turns out it's not.

And on my phone, Redmagic 8S Pro, the game sometimes freezes during startup

[unkempt fox]

Excuse me, I started trying to play azur lane again lately but when I try to log in it says "binding failed. The yostar account has been bound with another in-game account"
Should I ask here or ask somewhere else ?

[visual bolt]

Can you send a screenshot?

[unkempt fox]

Yeah, one sec

I've try to log in with the yostar button, and it show that

[visual bolt]

Does it show something like this

https://cdn.discordapp.com/attachments/488684387932700672/1371199853580914840/image.png?ex=68298520&is=682833a0&hm=0506071c9f2417521b266d77b9bbdaf45f90d48af850729002dc45e501a27e7b&

[cosmic dock]

/techsupport that bind system isnt live yet. on the bottom right of that window click the box to hide for 7 days. use the email/social from ingame to login. if that login isnt working because of the yostar account system, then you need to email CS to resolve bind issues.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[unkempt fox]

Okay, I'll try, thanks 👍

I've tried it and it works, but it took me to the tuto, I finished it and it ask me to choose between the starters, what do I do now?

[cosmic dock]

see these 2 screenshots. tap once on the title screen, and then tap on "change" in the middle. select the correct server. if youre not sure, tap on the "results found" button at the top of the list. if your account doesnt appear, then you need to email CS for account recovery.

/techsupport email is here if needed

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[unkempt fox]

I'm here ?

[cosmic dock]

yeah, thats a new account. close the game and relaunch to go to the title screen

[unkempt fox]

Ok, so I'll put little entreprise if it's not by default, and it'll show me my account ?

[cosmic dock]

it should, hopefully, yes. if it doesnt then youll need to email CS.

[unkempt fox]

It says "No data" on all ?

[cosmic dock]

then yeah. unfortunately youll have to email them for account recovery.

[unkempt fox]

Okay, What do I say in the mail ?

[cosmic dock]

tell them you need help recovering your account. an automatic email response will let you know it was received. when a person responds, give them the info they ask for to prove account ownership. account name, server, uid, stuff like that. if you made any purchases, send them the receipts as well. since its the weekend, they might be a bit slow to respond, so be patient

[unkempt fox]

I just ask that he help me recover my account and I wait, understood.
Thanks for the help 👍

[chilly crater]

Hello, I’m having issues with the game not Loading and just giving me this

[keen pendant]

Just checking to see if anybody using a version of Androidx86 can no longer install the game after the required update a week ago. Was running Android x86(Android 8) in vmware, but no longer compatible. Tried with BlissOS 14(Android 11) install that I haven't used in a while and it states it is no longer compatible with device. AL ran on that with no problem before. Fresh install of BlissOS14/15 show it is not compatible either anymore. Other games I had installed are working no problem.

[lyric lodge]

Are you playing JP or CN version? Since English giving that there's something very wrong with your install?

[chilly crater]

Yea I am EN I don’t know what went wrong

[chilly crater]

bluestacks

ill try that, much thank

[left quest]

Since the recent mandatory update, I'm experiencing frequent lockups, or just randomly restarting the game, both on Bluestacks as well as my Android phone. There's no consistent circumstance, sometimes I can run the game for a half hour straight without a hiccup, sometimes it will lock up after just a minute or two. It just happens with no warning or particular situation/game mode I can point at

[trim flume]

I am also having this issue with Bluestacks since the update. Random lockups and crashes.

[languid sparrow]

Have the “age restricted” skins returned to the store? Specifically Shinano - Visions of Fantasy (L2D), Napoli - Dreamy Night (L2D), Hindenburg - Delirious Duel (L2D), Chitose - Summer Shine, Atago - Summer March (L2D)

[craggy yarrow]

Hello, I accidentally deleted my mail in game, is there any way to restore it/bring it back?

[cosmic dock]

usually no, but you can for the valentines gifts. go to your depot and use the scan/resend options. if the deleted mail was not a valentines day gift, then you dont need to worry. any items and resources in the mail will be collected before the mail is deleted. gold and oil go to your Storage tab in the mail ui.

[unreal lake]

Anyone still on Bluestack 4.240? Game is crashing practically any point in the game even when idling and is unplayable since the big update. Game is totally fine on the phone and no issues. I havent tried BlueStack 5 yet.

[solemn heart]

its not better on bluestacks 5 trust me xd

[unreal lake]

I hope it gets fixed before the next event. I dont mind playing on the phone but i dont have enough memory to download even the 3D dorm.

[solemn heart]

i hope they fix it too before the UR event

it kind annoys that it freezes/closes after like 15-30min

or even after 2

[rose mirage]

Hi I need help ASAP since i just woke up this morning to my gmail account being hacked and that is how i linked my yostar account I need help otherwise i willl lose all

[lyric lodge]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[rose mirage]

ty

didnt know the email

[rain goblet]

So I just downloaded Al again and I don't know how to sign back in, when I press yostar it's telling me to sign up instead of sign in

Can I bind my al account to 2 things?

Like facebook and yostar?

Or would I have to unlink one of em

[cosmic dock]

no. just ignore this message. on the bottom right, select dont remind me for 7 days. that yostar account system isnt live yet. if you remember your ingame email/social bind, use that from the title screen.

[rain goblet]

Alright I ignored it, but is it still possible to change my account bind from Facebook to yostar? I forgot my Facebook account stuff dawg

[cosmic dock]

/techsupport ah. you can only set a bind from within game. you can have facebook and an email. if you forgot your fb account, then youll need to email CS for account recovery. have any info you remember about your account ready for when they ask, like name, uid, server you played on, etc. theyll walk you through the process.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[rain goblet]

Is that really necessary, like okay lemme explain the full story

I usually I'm logged into azurlane on my tablet and my phone

There was some recent update that messed up some of my assets on my tab so I deleted the game and installed thus prompting me to have to log in again

So I'm still logged in on my phone and I can still see some of the account details it's just I'd like to change them because I genuinely forgot

Also for some reason my saved login credentials for Facebook aren't working probably because my phone number got deleted and it's messed up some things, so yeah do I still need to contact yostar

Or is this something I can handle on my phone

[cosmic dock]

oh, ok. if you still access on your phone and can get in game, then you can set a yostar account. then use that email, once bound, to log into your tablet. youll need to contact CS to remove the FB bind though, but that isnt account recovery.

[rain goblet]

Alright alright I'll let cs know that I'm tryna move my azurlane stuff from Facebook account coz I fr can't log in like the phone number got deleted

Thanks for the help@cosmic dock 🫂

[unborn dawn]

https://cdn.discordapp.com/attachments/1047733592438091827/1373919960601989170/image.png?ex=682c2a2c&is=682ad8ac&hm=a0a7af6872e37c7ea13384bd65e4fe43d3c0f1536d5ccc57513f2d3cf4c56274&

https://cdn.discordapp.com/attachments/1047733592438091827/1373919162539442246/image.png?ex=682c296e&is=682ad7ee&hm=3c0fbd6e1dcc75a436bf32c5e5f3e2ad7631f3445a101a5d78c37012c67493c8&

im stuck in a loop

of these 2 messages

[unreal lake]

Try with a more stable internet connection or try to repair assets again from in game.

[karmic harbor]

hello, i already connect my account on yostar account, but when login again on other device its restarted to tutorial again, what did i do wrong?

but when i tried to bind in-game yostar with same email, its says already bound to another UID

[cosmic dock]

/techsupport the yostar account system is not live yet. you need to use your ingame bind to login. because of the conflict, you need to email CS to recovery your account unfortunately.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[leaden radish]

everytime i go to the skins/skins rental tab my game gets stuck, the animations are still playing but i cant do anything, i have to force close the game. this only started happening this update, any ideas?

[sage venture]

yeah seems to be some coding bug affecting a lot of people, something something 32bit 64bit interaction. i am affected too. need to wait for dev to fix this. do not go to skin screen, or it will softlock you again. avoid it for now until it is fixed

remove L2D skins from your secretaries as well, otherwise it might make it unplayable for you

[fringe tinsel]

I'm on Waydroid x86-64 and I'm having the same problem.

[leaden radish]

ah ok ty for the heads up

[rose mirage]

hi so i did send the email to customer support they were able to unbind my account from the email but not sure how will I have to bind my account

and if this will do it auto for my AK account I did contact AK support but i not sure

[languid perch]

seem like only for new l2d skin, my current l2d secretaries work just fine

[sage venture]

maybe, but im not taking any chances. there are people saying they got softlock right after login because they have l2d as main secretary and they literally cannot play the game

[fringe tinsel]

Yeah. older L2Ds are fine. Musashi's bunny girl skin works just fine

[languid perch]

ah ic, as for me only locked after showing new l2d in event story n event shop

[keen frigate]

it seems to be just the shop, I'm having the same issue as pretty much everyone here lol. Can do most things just fine but it freezes up the moment I try to go to the skins shop (specifically). Merit, Guild, Event... those were all fine, but Skins?

[short stone]

i need help, how can i fix her?

[plucky forge]

Hi! I haven't played this game in a while and i don't have my game or yostar account user ID because i can't access it. I know my game username and the server because of a picture i took in 2022. Please help me get my account back. I want to play with this game again. Thank you in advance!

[tall needle]

Perhaps, you could try to contact the customer service Via Email.

[plucky forge]

Whats their e-mail?

Nothing i finally found it

Ty

[trim adder]

I'm on BlueStacks and everytime I go into the Skin shop, the shop sort of freezes the game. I can't click anything, I see the skins displayed and the L2D Chibi character moving, but everything else is stuck.

[misty crow]

you will likely need to redownload the app on a different instance (android 13) or different emulator entirely

if you intend to see the skins

[trim adder]

Yeah, I'm thinking of leaving BlueStacks and migrating to the Google one.

[misty crow]

uh

google play games beta doesnt have AL

[trim adder]

[sage venture]

go try android 13 instance

heard it works

[misty crow]

^

[chilly crater]

[sage venture]

@trim adder

🏃🏼‍♀️‍➡️

[misty crow]

mori i pinged him with that tho

[sage venture]

double wont hurt

[scenic jasper]

i rented shimanto's skin, and now secretaries are just broken. none of them display, i can't cycle through them, only the audio works. i tried taking her off the secretary list, but that didn't help either.

[misty crow]

emulator?

[hardy yew]

Just came for the same problem, good to know I'm not the only one .. let's wait then

[scenic jasper]

Bluestacks

[misty crow]

you will likely need to redownload the app on a different instance (android 13) or different emulator entirely

[scenic jasper]

different instance? im not sure i understand

[misty crow]

https://support.bluestacks.com/hc/en-us/articles/360052834092-How-to-create-and-manage-instances-using-the-Multi-instance-Manager-on-BlueStacks-5

[scenic jasper]

thank you

[misty crow]

@hardy yew^

[hardy yew]

?

[misty crow]

you're asking for help right

on how to fix this?

[hardy yew]

yeah but I see more ppl have same problem

so it is like programing stuff or something

[misty crow]

it's a compatability issue

[hardy yew]

bug

oh

[misty crow]

not a bug

[hardy yew]

but I don't use bluestack

[misty crow]

then what are you running

[hardy yew]

and I dont have problem with l2d

in general

just the skin shop

[misty crow]

this only applies to new l2ds

[hardy yew]

ok, so I need to download the game again?

[misty crow]

it doesnt matter if you redownload it if you dont change what you're using

so i have to know

what device/emu are you using

[hardy yew]

android

on pc ldplayer

[misty crow]

too old ldplayer version
you'll need to download the correct one

https://www.ldplayer.net/versions

middle option

[hardy yew]

damn

ldplayer 5 then

I had this one

[vapid valley]

Hello, dear Tech Support, on current version of BlueStack 5.22.75.1026 P64 on Win11 pro x64 with AMD Radeon RX 9070 XT and current driver 25.5.1 on AMD R9 7950X3D - different skins do not work at all, many ship gals do not show up on UI [new ui and old ui alike ] like Lion or Shimanto dual skin, or Chien Wu dual skin.
Also those gals cannot be switch over using round icon switch
Please fix it.
For now I am holding of buying any packs until it will be fixed.
Server Sandy.
here is Lion skin as example :
Best regards !

P.S. On the PC with Intel 12th gen CPU and RTX3080 with Win11 x64 pro and the same Blue Stack it works correctly.

[barren sentinel]

mumu is a good emulator to download the game on right? also is there a recommended place to download the game's apk from (it's banned from google play in my country) or anywhere's fine

[misty crow]

You will likely need to redownload the app on a different instance (android 13) of Bluestack or different emulator entirely

[tawdry crescent]

It seems other people are having similar problems to me on emulator

[misty crow]

yes mumu is fine and shd have no issues with the latest update

apk source, could try qooapp

[barren sentinel]

nice thanks

[misty crow]

After the update, 32-bit phones/devices may cause some issues when checking the skin shop. if you encounter the compatibility issues after the maintenance ended, you are recommended to switch to a 64-bit device to ensure optimal skin display effects and stable game performance.
Fix: You will likely need to redownload the app on a different instance (android 13) of Bluestack or different emulator entirely

[hardy yew]

I don't understand the second thing, I have already 64 bit but I have to redownload anyway?

[vapid valley]

Well, that's easy way for You to abandon this issue, and not fix Your app.
Thank You for information.
Have a nice day.

[tawdry crescent]

My guy, they didn't make the app lmao

[static vessel]

ender is not a dev

[tawdry crescent]

Fr pipe down buddy

[misty crow]

Well, tell google/apple to stop forcing devs to make apps 32-bit incompatible

maybe that'll help

[misty crow]

from what the devs have tested
older versions of ldplayer that say they're 64-bit are actually running as 32-bit

[hardy yew]

ok , well could make sense

I will try again tomorrow then

[misty crow]

i wont pretend to know how that works

but yeah

[obtuse solstice]

Worked very fine for me, thanks for the advice

[wispy field]

64 bits instance ldplayer don't work, this is getting annoying....

[rustic bluff]

64 bits pie version bluestacks same story XD

[manic trail]

had to download this version and it worked for me

[tawdry crescent]

new skins are too much to handle 😔

[wispy field]

so for multi instance, i will have to re dl EVERY games just beccause of this shit ?

[manic trail]

i mean if you don't mind you can just use that instance only for this

[tawdry crescent]

you will have to reinstall clash of clans, bad piggies and candy crush

[manic trail]

the only games without a PC client are about to be like FGO only soon lol

[fair lake]

I came here looking for the same issue, with the new skin breaking the game, but all I can read is "redownload the game" this "32-bit compatibility" that.

What I fail to understand is, how can every thing including the 3D rendered private quarter work flawlessly, but those new dual L2D skin freeze the game "almost" completely, the game is clearly still running, but it stop responding to any input.

[manic trail]

it's like 4 AM in in china, probably can't do anything until work shift starts.

[misty crow]

It hasnt though

There have been a lot of complaints about 3D dorm not working with emulators over the past 8 months

especially bs

[cosmic cloak]

Is there an issue with Shimanto’s new skin locking the game

[half idol]

Yes.

[manic trail]

i had it crash but not very often but since i updated my rig 3D dorm has been ok on LDplayer

[rustic bluff]

not only her skin if i check the store any skin freezes me if i select preview XD

[fickle dragon]

Hello anyone have problems with the skin shop? when I get into it it frozes I am using bluestacks with opengl and vulcano...

[median gate]

I had 64bit ldplayer and my game froze in the skin shop. I redownloaded the latest ldplayer, made a new instance, redownloaded the whole game, couldn't log in for while because apparently i had to use the old email and not the new "yostar binded" email, finally logged in... and after i clicked "Preview" game froze again. I'm done. Not gonna bother redownload this/that anymore. Tell devs to fix their own mess, otherwise spenders like me wouldn't be able to spend in their game. If they don't need my money - i'm fine with that.

[misty crow]

After the update, 32-bit phones/devices may cause some issues when checking the skin shop. if you encounter the compatibility issues after the maintenance ended, you are recommended to switch to a 64-bit device to ensure optimal skin display effects and stable game performance.
You will likely need to redownload the app on a different instance (android 13) of Bluestack or different emulator entirely

[manic trail]

game works with this emu rn, might get fixed tomorrow for other emus but idk

[rustic bluff]

so strange that 64 bit doesn't work but andriod 13 (beta) does on bluestacks .

anyways ty , got it on andriod 13 now and it works 😄

[half idol]

Lion's skin freezes the game in the Midsummer story section too.

[misty crow]

@median gate Sorry to hear that, maybe you can leave it in #game-feedback so devs can see it
Thanks

[mellow yacht]

sorry to ping you but can u drop me their email? I had the exact same issue..

[cosmic dock]

/techsupport