It got fixed 
#tech-support
haughty barn
cold wraith
Can you only have your account bound to Twitter or Facebook and not both?
lyric lodge
You can have both
cold wraith
every time I try binding my facebook account I get an error stating I have it bound already
low wyvernBOT
cold wraith
👍
midnight fossil
i just bought the fair winds cruise pass but it didnt unlock the pass :/
cosmic dock
i just bought the fair winds cruise pass but it didnt unlock the pass :/
/techsupport wait an hour or two. during that time, close and reopen AL as well as check your in game mail. if the pass doesnt show up by then, email CS and let them know.
low wyvernBOT
autumn escarp
all of my private dorm look like this
i play on emulator
Uninstall and Reinstall dont seem work
wraith pilot
it wont let me into the event SP stage even though i three starred all part 1 and part 2 stages. am i missing something?
cosmic dock
it wont let me into the event SP stage even though i three starred all part 1 an...
/hardmode you need to clear D3. this is how you access it from B3.
low wyvernBOT
wraith pilot
/hardmode you need to clear D3. this is how you access it from B3.
ah shit the one time i forgot to start off on hard mode
i knew something was different
thanks man
crystal perch
are there any sources that gives a breakdown of the size of each component? (3d dorm, audio, l2d, etc)
I have AL on another device so im trying to make the game as lightweight and barebones as possible on my phone
lyric lodge
When installing, you get the option of each and their sizes
thick linden
So this is happening and I'm not sure what to do about it
I literally can't get into the game because of this
thick linden
So this is happening and I'm not sure what to do about it
Never mind, just had to repair assets
small patio
It says there's an update I need to download but when I click confirm it stays checking for updates and doesn't let me enter the game
visual vapor
I still can't figure out how to log into my account from another device
cosmic dock
I still can't figure out how to log into my account from another device
/techsupport Assuming your account is bound in some way, on the title screen on the left hand side tap the option that you have bound. follow the prompt to log in. make sure you select the correct server. it might not default to the server you play on. if your account was not bound, or if it was bound and the correct server shows the tutorial, email CS for help with account recovery.
low wyvernBOT
lofty heron
/techsupport
low wyvernBOT
swift arrow
all of my private dorm look like this
i play on emulator
Uninstall and Reinstal...
BlueStacks ?
wise mesa
Sorry Azur Lane tech-support, how can I play your Game from Uzbekistan? I didn’t find in my IOS your App, can You please solve this problem? Or it can’t be solved?
hard anvil
Sorry Azur Lane tech-support, how can I play your Game from Uzbekistan? I didn’t...
I’m not tech support, but if it’s not supported in your region have you tried using a vpn?
sharp crest
if it’s the same kinda issue with jp games
you might need an ios account for the appstore whose locale isn’t uzbekistan, like france or something (idr if europe allows gacha/gambling games)
wise mesa
Thanks Guys!
autumn escarp
BlueStacks ?
already fix just need to redownload new bulestack from web
reef marlin
I'm logging back into my account and I saw this.. I'm pretty scared rn... I've been playing this game for like 3 years now..
lyric lodge
Why are you scared? 
reef marlin
Why are you scared? <:NagaThonk:721896665174376539>
Don't wanna lose all my stuff
:<
lyric lodge
Then press the yellow line
reef marlin
Then press the yellow line
I won't lose my account right?
lyric lodge
No, you wont
reef marlin
No, you wont
Alr
swift arrow
already fix just need to redownload new bulestack from web
Confirm.
Full reinstall both bluestacks and AL works fine.
vapid valley
That's not a bug, that's a future ... right. Right ?
Personally I call this one Siren Paradox 😎
Have fun and have a nice day !
static vessel
what's the matter here? you gotta step on one of those beacons on the map to dispel those currents.
mental basin
yo i havent played in over maybe 3-4 years but i played for a really long time and i cant log in anymore
im pretty sure i binded a email but
it keeps saying this
low wyvernBOT
fluid nimbus
Hello
I ain't got no update like this and my icon stays the same
Game plays the same but icon changed from some update my friend got
lyric lodge
Sound like a you issue, the app icon NEVER changed.
fluid nimbus
What do you think the issue is?
lyric lodge
Probably something with their custom background 
fluid nimbus
Hmm imma ask
vital coral
Guys need help I'm stuck in the OPsi tutorial on request recons
I already repeatedly tap the button and the button did budge in my touch and still nothing happens
Can't even exit in the nav system
Already tried restarting the app many times still the same result
low wyvernBOT
vital coral
Why does it say 80 cost 0_o. Might want to contact support
yeah i already contact them
they say redownload the assets and its still the same results
as you can see from the vid im already rapidly the screen and its still wouldnt buldge
cosmic dock
is it possible that you actually need the 80 ap before itll trigger? i dont remember if the tutorial started you with any or not. 80 ap would take a little more than 13 hours to generate, so that time minus how long youve been trying to resolve it.
violet quartz
/techsupport
low wyvernBOT
humble talon
I've been away for 555 days and I've got this YoStar account binding thing popping up after re-downloading the game. Already tried to establish via the old Twitter/X bind.
Terrified it wipes all 300+ shipgirls out and forces me to start over. But it seems to recognize my email after the Twitter authorization. Anyone want to reassure me?
torn ice
How can I recover my account? It was binded with google
sharp crest
customer service + provide (them) as much info as you can
cold wraith
Anyone know how to get this ❗ to go away? 
vagrant sequoia
It means your guild already reached the max level of one facility, and only the master/officers can change which facility to level
Until then, that ❗ will stay
vagrant sequoia
Terrified it wipes all 300+ shipgirls out and forces me to start over. But it se...
They don't randomly delete accounts, most likely yours should still be there. Login whichever method you did to bind your account before and select the correct server
If it's about the new yostar account, check https://account.yo-star.com/user and login. If you see your name, UID, and AL account bound then you're fine
fathom pumice
Hi anyone know how to log out all the sessions on different devices at the same time? Yostar uses a email-based code log-in method which means I cannot manually log out all sessions.
lyric lodge
How can I recover my account? It was binded with google
There is no "bind with google"
smoky lark
Hello, just wanting to make sure since ik support can't respond to everyone straight away that, after April 2025 the old login system will still work cuz I'm having trouble binding my account to a yo star one, I've already emailed support though
carmine hedge
Customer support sucks
No reply and keep answering with a damn automatic reply
Try reach them for 3 wedks no reply
smoky lark
Customer support sucks
No reply and keep answering with a damn automatic reply
T...
Exact same email I got haha
carmine hedge
What a suck @crystal vale
torn ice
Yeah my bad, it was Facebook 😅 . Customer support already answered
odd zinc
question
I'm using a Virtual Visa Card service for payment that is not accepted by Google so I'm not able to buy anything in-game from Google payment
but I was able to buy Gems from this website: https://yo-topup.com/
but my question is
can I buy Fair Winds (the seasonal pass) from this website?
or is there another way to pay without having to use Google Payment?
I only have Azur Lane on Android phone and Emulator on PC
vagrant sequoia
Fair winds pass is not available there (but hopefully they add it soon enough)
Not aware of other official 3rd party methods in buying it either
dense timber
I tried to register my yostar account to the game on my samsung galaxy s25 and it won't let me bind
low wyvernBOT
lyric lodge
But have you done on your old phone since you said " on my new phone"?
dense timber
yes i did on my iPhone xr and it wont let me bind it again on my Samsung galaxy s25
lyric lodge
Cause you already bound it
sinful yoke
Customer support sucks
No reply and keep answering with a damn automatic reply
T...
they take 1-2 days to reply, not 20 minutes
if you spam them, they wont reply at all
carmine hedge
Mine took 13 days and still no reply
sinful yoke
it kind of looks like you spammed them here
sinful yoke
if its been that long, it should be fine, if they dont reply after a couple days reply to your email thread
carmine hedge
Welp no help on discord either
carmine hedge
if its been that long, it should be fine, if they dont reply after a couple *day...
This is they reply again
lyric lodge
That's auto-reply... it's a bot
carmine hedge
Man really sucks
I just want to make the email on my azur lane and web bind the same
smoky lark
does anyone know when this yo-star account bind will start to move over to the games?
dense timber
does anyone know when this yo-star account bind will start to move over to the g...
it starts in April
carmine hedge
If the ingame yostar email and web email is diffrent
Will be automaticly changed to the web one?
Or still same?
opal inlet
For some reason, my LDPlayer is running slow.
turbid light
is this normal?
humble talon
They don't randomly delete accounts, most likely yours should still be there. Lo...
Thanks. It worked just fine and everyone is there.
fickle isle
is this normal?
have you tried repair assets?
turbid light
have you tried repair assets?
i fixed it
sharp crest
have you done everything https://azurlane.koumakan.jp/wiki/Akashi/Questline
fluid nimbus
have you done everything https://azurlane.koumakan.jp/wiki/Akashi/Questline
I dont even have the missions
Well someone told me to tap on akashi several times on the shop and it worked
i have akashi's missions now
lyric lodge
To start the questline tap Akashi 30 times in Akashi's Shop.
It's aaaaaall on the page
sinful yoke
that means no they did not do everything
exotic sorrel
was accidentally charged twice from apple payment. do i email yostar to resolve it or contact my card provider?
cosmic dock
was accidentally charged twice from apple payment. do i email yostar to resolve ...
/techsupport email CS. issuing a refund can be seen as trying to get free resources, which can lead to a ban. while these bans can be resolved, its just an extra headache for everyone. better to not chance it. contact them to resolve the payment issue.
low wyvernBOT
exotic sorrel
sweet ty. cs as in yostar right?
cosmic dock
yes. use the email in the box just above.
exotic sorrel
ok ty boss
carmine hedge
is appearing the error 400215 after i turned off the phone
what do i do?
please someone help
fickle isle
Have you already tried force closing and relaunching the game?
carmine hedge
yes i even restarted the phone
carmine hedge
Have you already tried force closing and relaunching the game?
so what should i do?
fickle isle
so what should i do?
You'd probably have to email customer support
Sounds like that error number is related to account binding going off of a quick search
carmine hedge
like it also had happened when i started playing the game again after a long time of not playing but i lost everything and started playing again in this account
idk what to do
i did email them but no answer so far so i felt this discord would be the best help i could get
@fickle isle what if i add a recovery email and use the recovery email to bind?
cosmic dock
<@323111671080157187> what if i add a recovery email and use the recovery email ...
I didn't google this, but ill take Blasters word that the error is related to a binding issue. Wit for CS to get back to you. messing around with additional emails could make things more complicated. It might take them a few days to get back to you. if you dont hear back by thursday or friday, send them a followup email in the same thread. i know this isnt what you want to hear, but be patient and theyll help sort it out.
carmine hedge
Well i hope they fix it soon... I dont want to lose my prinz eugen daily reward
Thanks for the help guys
solid patrol
Hello community. I used to play about a year ago or so. Maybe a bit longer. I had my account linked to my Twitter account, I think, but when I tried to log in again now I was asked to bind the account and now I'm reset. Is there a specific email I should use to inquire about getting my account back?
cosmic dock
Hello community. I used to play about a year ago or so. Maybe a bit longer. I ha...
/techsupport use the email that appears in the following text box. as with my prior message just above, give CS a few days to respond.
low wyvernBOT
solid patrol
/techsupport use the email that appears in the following text box. as with my p...
Thank you very much.
carmine hedge
/techsupport
low wyvernBOT
vernal sedge
what are some things i can do to prevent lag and crashes? starting to have tons of lag when i’m playing on my phone, especially when i’m playing harder stages where theres a lot going on, to the point where i cant really do manual play at all when i need to be doing so. even in the menus i get lag occasionally
mostly getting crashes though in the private quarters, though i do sometimes get crashes in other parts of the game
if it helps, my device is the iphone 12, so it’s a little old but not especially old compared to other devices
fickle isle
what are some things i can do to prevent lag and crashes? starting to have tons ...
Dont let your phone accumulate too much heat, especially if you're charging it at the same time as you play the game
Take it out of your phone case too, that helped me slightly with 3d dorm
vernal sedge
Dont let your phone accumulate too much heat, especially if you're charging it a...
the phone gets hot because i play the game so there isnt too much i can do about that one if i want to play it for a while
i’ll try that and see how it goes when i take the case off, though it’s not really something i can do all the time since i don’t want to take it off outside
boreal iron
Hello, where can I find help with recovering my old account?
I last played in 2022, I have a lot of purchases, and I'm afraid binding my Google Play with Yostar might make a new account, I have no data on any server.
Thanks.
cosmic dock
Hello, where can I find help with recovering my old account?
I last played in 20...
/techsupport email CS for account recovery
low wyvernBOT
torn ice
I can't login with Facebook, my account was linked to it but when I press on continue, I get an error page saying "page not found"
Do I need to have the Facebook app installed?
lyric lodge
What bug? That's logmode
mint bobcat
Most impressive is how you managed to open log mode on emulator with just wasd and the x
strange roost
wait.... how the fuck do you normally enable that? I literally didn't press anything that I can remember?!??
lyric lodge
/logmode
low wyvernBOT
rancid flax
Hi all, can someone help me? I'm trying to sign in on my Ipad, and it keeps telling me my account is already bound. I mean, I agree, I already have an account, but I can't seem to sign into it
rancid flax
Yeah, I have a bound yostar account, how do I actually log-in on a different device?
cosmic dock
Yeah, I have a bound yostar account, how do I actually log-in on a different dev...
Open th game and get to the title screen. On the left side as seen in the screenshot, tap on the option you used to bind. Once logged in, select the correct server. It might not default to your main server. If this doesn't work and none of the servers have your account, you'll need to email CS for help.
rancid flax
Thank you! I will try that
For some reason
my problem is that it says I need to bind an account, but then when I enter the info, it says the account is bound. I'll email support.
sacred ibex
So basically I resetted my pc and kinda forgot what email my account was linked to, I have like over 10 emails and I can't find which email it was liked into. I tried logging in each and every one of the email yet they all start from the tutorial, I do remember the name of the account so is there any way to get my account back?
sacred ibex
<@847981144359567380> login to your yostar account
Thankyou, and yeah I found my account lol, although its showing in the website the account is not poping up in the game even though I'm in the same server
sacred ibex
Though i am having a similar problem
Yeah, and idk whats going to happen next cuz I just registered a new account on the same email
cosmic dock
So basically I resetted my pc and kinda forgot what email my account was linked ...
/techsupport make sure you're going to the correct server. Game doesn't necessarily default to your server. If so, then email CS for account recovery.
The yostar account center bind isn't live yet. If the email used is different from in game, you won't access your account. Is that what you've been trying @rancid flax ?
low wyvernBOT
sacred ibex
/techsupport make sure you're going to the correct server. Game doesn't necessa...
I'm in the server I'm supposed to be in yet its still a brand new account in the tutorial, so yeah I'll contact CS for help thx a bunch
cunning panther
how do i fix infinite checking for update screen ?
torn ice
Do I need to have the Facebook app installed?
Yes, this fixed it
young badger
yo, is the game bugged since the update for anyone else?
game sticks like this whenever I go to combat
zealous raven
It was totally fine on a real mobile for me but it looked funny like this on bluestacks after the Update today and many menus and functions were completely or partially broken. I did not see anything like you are seeing though. Repairing Assets and giving it a bit of time before restarting got rid of all the weird stuff for me and it works perfectly fine again
cosmic dock
/techsupport email CS for help with binding. friendly tip, in your first screenshot, you should censor out the 2 UID numbers for account security.
low wyvernBOT
tidal canopy
/techsupport email CS for help with binding. friendly tip, in your first screen...
oopppsie thx
granite hill
Mine is stuck on this file after re-installing
It can't download it even after a few minutes and I can't progress
woeful quartz
Anyway to fix this? I've restarted the game 5 times and it will still wouldn't show
It wouldn't proceed to the login page
agile quail
That's been my problem since earlier and no one seems to be answering it yet
Uninstalled and reinstalled three times, did every other basic thing you can think of, still nothing.
urban vortex
nimble mauve
Hello, I'm stuck in the loading screen in here for a few hours, nothing seem to work, do I really have to reinstall AL?
Yes, I tried restarting the emulator, clear cache, force stop, even restarting my desktop
Still same results, do I have to reinstall?
I'm going to try reinstalling, will get back tp here again if no further progress is made
granite hill
restart phone worked for me
nimble mauve
restart phone worked for me
It's an emulator unfortunately
I restarted it along with my desktop, nothing worked
sacred ibex
I love azur lane CS, they reply almost instantly made me wana cry ong
amber valley
Guys i am unable to log back into my old account
cosmic dock
Guys i am unable to log back into my old account
/techsupport email CS for account recovery. have as much info about your account ready for when they ask for it. since its the weekend, they might be a bit slower to respond, so be patient.
low wyvernBOT
amber valley
Why did they change the binding man. Its so garbo having to sort thisnout and lose out on my acc
summer grotto
so when I launch the game it gets stuck on the "update complete loading game" part I waited like 10 minutes and nothing
tardy agate
so when I launch the game it gets stuck on the "update complete loading game" pa...
same, no matter how much i restart my phone, clear cache or force stop the game it gets stuck
lyric lodge
Use /logmode and find what it gets stuck on
tardy agate
what is logmode?
lyric lodge
Use /logmode in #bot-spam
tardy agate
it doesn't even want to let me in the logmode
doesn't respond (the login screen)
ok it worked now
there's a red line of text on bottom
summer grotto
same, no matter how much i restart my phone, clear cache or force stop the game ...
I had to reinstall but let me know it this method works for you
lyric lodge
(outside, can't read the screen, will once I am inside, prob. Needs to reinstall yeah)
zealous stirrup
ok, so i've been having problems recovering my account since i swapped phones to the point i had been using purely an emulator to play. before i upgraded both my rig (where Bluestacks got nuked) and my phone, i had linked my account to Yostar (at least in-game it said i did to my personal email) and every time i log in via Yostar or FB (with a vain hope that it could be logged in that way since i had done so before successfully) my account seems to have been delinked or something. this is an account that i've had since the early days of the EN release with multiple years of progress. any thoughts on how i can attempt to recover it or am i completely boned?
lyric lodge
You cannot delink a Yostar account without their support
zealous stirrup
that's where i'm confused since when i try to log in via Yostar on the main menu (before tapping on anything else) it pretends like my account on Washington no longer exists
and in fact if i try to select that server manually it tries to start a new game altogether
lyric lodge
Click the EXTREMELY POORLY NAMED Results Found button.
zealous stirrup
like, i'd settle with an alert that states "we found existing accounts" when signing in for the first time
but my account has been "recovered". thanks, bros
tidal canopy
can i plaay this game in multiple devices? one on my computer and one on my phone?
cosmic dock
can i plaay this game in multiple devices? one on my computer and one on my phon...
yes you can. but the game will force log out one account when you open a different device. like you cannot be on the same account on 2 devices at the same time.
tidal canopy
yes you can. but the game will force log out one account when you open a differe...
so i have to log in each time i want to play>
mint bobcat
so i have to log in each time i want to play>
Both devices can keep your login details. The act of entering the server (going from the title screen to seeing your secretary), kicks you from the other device.
tidal canopy
Both devices can keep your login details. The act of entering the server (going ...
thx for clarification
analog finch
does anyone know how to disconnect a suspended twitter account from my AL account?
low wyvernBOT
acoustic plover
stuck on this screen on both my devices (phone and emulator)?
what about the 5%?
lyric lodge
does anyone know how to disconnect a suspended twitter account from my AL accoun...
You can select disconnect ingame IF you have another bind too, no reason to go through support
analog finch
thanks
analog finch
You can select disconnect ingame IF you have another bind too, no reason to go t...
it took me to twitter log in and yes I have the account bound to the other 2 options
lyric lodge
From what I hear it goes active in April
YoStar is not involved with CN... there it's billibilli... and heard here, on ALO
crude jasper
any Ideas on how to fix befor I re install
I can still click and it shows the animation, but I can't intereact with anything
crude jasper
I Reinstalled Azur lane on the emulator, do I need to re install the entire emulator?
Okay thats a yes
Is there any way I can prevent this from happening in the future
zinc coral
Hi, can i ask, i want to unbind yostar account but it must give a proof of Facebook that Once bound in azur Lane, but i lost my Facebook account, and now i dont know what to do
Thank you
cosmic dock
Hi, can i ask, i want to unbind yostar account but it must give a proof of Faceb...
/techsupport email CS for help with binding issues.
low wyvernBOT
inner totem
uhhh what happen if you forgot to bind your current account to the new yostar account?
when it will be the final call again?
well it's more like, the due of final migration before they become guest accounts.
that's nice to hear tbh (I did lose my account once)
oh well, thanks for info
inner totem
well it's more like, the due of final migration before they become guest account...
about this, I believe it is around April
I think I'm dumb again....
it was 12/12
the one and only due
calm halo
The game is stuck on "update complete loading game"
Could use help
tidal canopy
tried to buy the pack but this shows up
bought the pack but didn’t receive the lv70 commander pack
lyric lodge
Nothing in ingame mail? Give it 2 hours...
jade jetty
i have the similar problem here i bought the $4.99 pack but didnt receive the gems
nothing in my mails too.
tidal canopy
Similar, give it 2hours, and make sure you paid.
I bought it, but the game said its still available 1/1 i got scammed bruu
sharp crest
yostar cs time
lyric lodge
I bought it, but the game said its still available 1/1 i got scammed bruu
The lvl. 70 pack is permanent available??? 
tidal canopy
The lvl. 70 pack is permanent available??? <:SpeeWhat:468866540301975552>
No like i bought it, then it suppose to be 0/1 or not available but its still in myshops + didnt receive the item i purchased
Scam 😭
low wyvernBOT
tidal canopy
It's supposed to be gone then, but yeah... mail support
Sent like 12hr ago still no response 😭 😭
lyric lodge
2-3 WORKdays
fickle isle
And the weekends do not count as work days
12 hours ago would've been dinner time on a Monday in China
tidal canopy
Ah ok
crude jasper
I un installed and redownloaded, its still cooked😭
Do I just have to wait for next update?
fluid nimbus
Any of you guys know how to solve this problem I can't collect proto cores from weekly missions it says it's full but it ain't even full
It shows this
This happened the previous week too and I didn't collect the proto cores 😭
cosmic dock
It shows this
#bot-spam message take a look at this.
woven quarry
hello can someone help me ?, i cant play azur lane on my phone, whenever i installed it, its only 200 mb and when i tried to play it just goes straight to the logo and then black screen help, i need to know if my account is lost or not
lyric lodge
hello can someone help me ?, i cant play azur lane on my phone, whenever i insta...
Do you have 25GB free?
woven quarry
I do i even deleted some games just to download it
For some reason whenever i hit install it doesn do like how many percentage till completed install or pending, just straight up play
But i havent tried the reset phone trick tho
quiet sequoia
hello, is it normal that when i bound my account to yostar in game and wanted to check it on website it says its not bound
woven quarry
Yup it still doesnt work even if i restart my phone
Im just hoping to see account safe or not but i cant even login to yostar account in website, says that it already bound to a yostar account( which gave me hope thinking i alr bind it long ago) but i cant even log in to the game wutduhel
crude jasper
I was completely fine untill all of the sudden this happend
crude jasper
It used to be fixable just by rebooting the game
lyric lodge
Yup it still doesnt work even if i restart my phone
As I said, check your storage space... I remember that happening if unsufficient space is there. 25 for android, 30 for apple.
tidal canopy
As I said, check your storage space... I remember that happening if unsufficient...
I didnt get a reply back from cs but i got my commander pack in my mail today
Yessir
Ig there was a bug in the server idk
crude jasper
do you think redownloading assets will help?
crude jasper
I mean right now, my secretary just doesn't load, it freezes for a sec, and the event page pulls into the main screen
fickle isle
do you think redownloading assets will help?
did you already try repair L2D and/or repair assets prior to reinstalling?
crude jasper
did you already try repair L2D and/or repair assets prior to reinstalling?
yep
2 times now
Imma try a diff emulator
visual vapor
has anyone managed to log in onto another device while preserving their account?
there's a bink skk uid, is there something im supposed to do with that?
vital tiger
Can someone help me with bind account problem?
vital tiger
Wtf?
woven quarry
As I said, check your storage space... I remember that happening if unsufficient...
Nah man i deleted enough space for 28 gigs but still the game after i deleted it stays like that man
Btw what happened if i dont bind my account in time can i retrieve it back through other ways? Cause i wasted enough micro transaction that i dont want my account to be gone
woven quarry
28GB is not enough on Apple
Ah i see il try making more space then
How much do you think is enough for azur lane to work properly on my samdung? 30 gigs?
woven quarry
Welp seems like even 30 gigs not enough
But here is another weird problem, i tried playing on bluestack, but when i try to log in to my account it says my yostar account has already been binded to another account, i downloaded on bluestack using the same googleplay account
But when i log in using my email not yostar account and ignore the bind my account in amagi server is gone like i start from the tutorial
lyric lodge
Use the account logged in from before, not with that login screen, and use THE EXTREMELY BADLY-WORDED "Results Found" button to find your server.
woven quarry
Use the account logged in from before, not with that login screen, and use THE E...
Thats the funny part man, cause the account i logged in from before was on phone and its on googleplay, whenever i downloaded azur lane again on my phone it usually log in on itself to my account thats why i was trying to downloaded again
And uhh could you explain it again, i didnt quite catch that
cosmic dock
Thats the funny part man, cause the account i logged in from before was on phone...
Login using the email bound to your account, not the email you used for the new yostar account system. That isn't implemented yet. On the title screen, tap once as seen in the ss. Tap on change and select your server. It might not default to the one you play on. On the top left, there is a button that says results found that'll scan all servers to find active accounts.
ionic bison
Alright. Tale as old as time, folks.
Please, someone help me recover my account? My account was originally bound on Google Play, but I stopped playing for two-ish years, and now the game has forced me to start a new account. I know my old account is still present on Sandy. Anyone who searches Feronen will find it there. What do I need to do to get my girls back? I'm at my wits end here.
cosmic dock
Alright. Tale as old as time, folks.
Please, someone help me recover my account...
/techsupport email CS for help with account recovery. they'll ask you for the necessary info to find your account and prove account ownership. game is going into maintenance in about 9 hours for a new event, so they might be slower than normal to respond.
low wyvernBOT
lyric lodge
Alright. Tale as old as time, folks.
Please, someone help me recover my account...
"Google Play" is NOT a valid bind, so what did you bind it with? If nothing, cs your only hope.
ionic bison
/techsupport email CS for help with account recovery. they'll ask you for the n...
I sent them an email back on March 6 about this and they still haven't responded.
ionic bison
"Google Play" is NOT a valid bind, so what did you bind it with? If nothing, cs ...
It was originally bound on Google Play back when they had it available.
I remember this because I bound my account back when they had the first USS Iowa IRL event.
lyric lodge
It was originally bound on Google Play back when they had it available.
It never was
lyric lodge
I remember this because I bound my account back when they had the first USS Iowa...
Are you sure you are at the right game? There is no USS Iowa.
ionic bison
Are you sure you are at the right game? There is no USS Iowa.
I'm talking about the Live Event that they hosted on the REAL USS Iowa back in 2018 or 2019.
Back then, they had Google Play binding. I remember this vividly.
If it hasn't been the case, then my email in Yostar binding would've immediately popped my account back up.
Instead, I was forced to make a new account.
Otherwise I would've bound my account on Twitter.
And that isn't working, either.
I'm crying. I got in. Sweet mother of mercy.
woven quarry
Login using the email bound to your account, not the email you used for the new ...
I see thx a lot, but does anyone still know how to fix the azur lane in my phone?
lyric lodge
To be sure, you did not try to buy when server was down?
unique cairn
Need help to understand the reason of an Issues I encountered yesterday and that still now, as I started the game, it told me to download 60 mb but the download wasn't starting, was blocked at checking for updates, I stupidity uninstalled the game and installed it again but the issue still remains
woven quarry
Oh. That. Guess only CS can help...
Idk if it well help identify the problem but whenever i download from googleplay, usually people have to wait for the install and pending, but my googleplay isntanly goes to play, no download or pending, but with other games it work properly just with azur lane it has that problem
carmine hedge
To be sure, you did not try to buy when server was down?
This screenshot was taken on the 8th of March at 10pm on the West Coast of the U.S.A.
The servers were operating. If the servers were down, I would not have gotten pass the the login screen.
unique cairn
Need help to understand the reason of an Issues I encountered yesterday and that...
.
civic cedar
Any tips for “hash file check failed try again” loop? iOS
high vortex
I just bought the pack for $29.99 and it has charged me twice I got 2 separate emails with different reference numbers. Who do I contact for a duplicate payment being taken?
cosmic dock
I just bought the pack for $29.99 and it has charged me twice I got 2 separate e...
/techsupport email CS and let them know. do not request a refund unless CS instructs you to.
low wyvernBOT
high vortex
aww crap, I made a refund request through google.
cosmic dock
try to see if you can cancel the refund request. email CS regardless. the issue is that it could be mistaken as trying to get free resources, since the pack contents arent refunded, but payment is. you should be fine, and if that misunderstanding happens, continue to communicate with CS to resolve it. it would just make the process messy, but should be resolveable.
high vortex
This is what I sent them.
I tried to cancel the refund on google but I couldnt find a place to stop the refund
tired loom
can i ask here if i want to claim the leader role of my guild because the leader and the officers are inactive? ingame support bot cant help me...
tidal stump
i just bought like 1200 gem but it didn't give me the gem and also it deducted money from app store ac
cosmic dock
i just bought like 1200 gem but it didn't give me the gem and also it deducted m...
/techsupport wait an hour or 2. during that time, close and reopen the game as well as check your in game mail. if the gems dont show up by then, email CS.
low wyvernBOT
cosmic dock
can i ask here if i want to claim the leader role of my guild because the leader...
you can try emailing CS. see the text box message above. but in all honesty, its prob better and easier to find a new guild. if youre not an officer you can vote out the GM, im not sure how keen devs would be on removing a guilds leadership core. like it doesnt sound worth anyones time when you can find a more active guild more easily.
tired loom
alright, thanks, gotta try that. kinda sentimental about the guild so i wanna try to save it rather than abandoning
unique cairn
Need help to understand the reason of an Issues I encountered yesterday and that...
Im sorry, I need help
smoky steeple
This happened to me and I got charged twice! Do not try to purchase again!!!!
smoky steeple
Thank you I will be reaching out as well
smoky steeple
This happened to me and I got charged twice! Do not try to purchase again!!!!
I tried to purchase the lucky bag again after I got this bug message the first time, like an idiot, and got a double charge on my account
tidal canopy
💀
woven quarry
Login using the email bound to your account, not the email you used for the new ...
Goodnews i finally regain my account back, thx a lot you all appreciated🙏🏼🙏🏼🙏🏼
But if anyone know how to fix the problem in my phone pls tell me😊
cosmic dock
But if anyone know how to fix the problem in my phone pls tell me😊
i mainly play on emulator, so ive never had space issue. unless something went wrong with the installer, for the quick backread, honestly you might just need more phone storage to hold AL. freeing up the anticipated minimum might not be enough, but thats beyond my tech knowledge.
harsh basin
Is it possible to buy gems for other ppl using UID in Yostar store?
lyric lodge
They would have to give you there login code, not recommended for safety, and definitely not recommended by the team...
harsh basin
Alright
crude jasper
did you already try repair L2D and/or repair assets prior to reinstalling?
Okay I switched emulators and it's still cooked(This is MuMu)
carmine hedge
I tried to purchase the lucky bag again after I got this bug message the first t...
I’ve had to email the customer service inbox multiple times for this issue.
carmine hedge
And what do we do if customer service doesn’t solve the actual problem?
smoky steeple
I’ve had to email the customer service inbox multiple times for this issue.
Thanks for the heads up! I got a couple automated responses from the email shared earlier but I’m gonna give it a couple days to see what happens I have a feeling we aren’t the only ones effected sadly 
carmine hedge
@smoky steeple this is the third time i’ve had this issue. The 1st time they banned my account after i asked iTunes for a refund. Once i explained the situation AL customer service capitulated and unbanned my account.
tidal stump
<@693722607865954305> this is the third time i’ve had this issue. The 1st time t...
i also got problem with my 1200 gem. This is first time i contact AL customer service so how long it take for them to fix the problem ?
smoky steeple
<@693722607865954305> this is the third time i’ve had this issue. The 1st time t...
Ya I figured they would I’m just gonna cross that road when it comes lol I almost considered just telling them to put the gems in my account because I’m gonna spend them anyways 
smoky steeple
<@693722607865954305> this is the third time i’ve had this issue. The 1st time t...
Update: customer service told me to reach out to apple support. There is a two days wait to see if the refund is approved
carmine hedge
Apple’s refund response was quick for my issue @smoky steeple, but that resulted in my account to be banned during the last Kron rerun. I had to show AL my receipts for my account to be unbanned. @cosmic dock CS has not fixed my issue or offered a solution.
carmine hedge
Or even an acknowledgement that a same problem existed requiring Four emails asking for assistance. “Once is happenstance, Twice is coincidence, three times is enemy action” -Ian Fleming. Or my case an actual problem that requires a solution.
hardy chasm
Getting some performance issues/hanging with event. Op siren and Regular seems to run fine/normal.
Just hangs there for 5 seconds before changing screens, also getting the occasional Chinese text on the Investigation Targets screen. Tried restarting but still lags
violet falcon
bluestack error, everytime i launch it says system error 1
on my phone it works fine
ok i repair assets and its fine now 
neon ridge
Anyone else having issues starting this morning, game is hanging up on "Checking for updates" I've tried un-installing and re-installing, but when it comes to updating the game after re-install, it hangs up at "Checking for updates" again. Anyone else experiencing this today?
lyric lodge
Reboot your phone. If not fixed by that, post /logmode
sacred gale
Anyone else having issues starting this morning, game is hanging up on "Checking...
Is it working now?
smoky steeple
Or even an acknowledgement that a same problem existed requiring Four emails ask...
Charge refunded, no account suspension! 
harsh basin
How long it takes for CS to reply to message?
daring talon
Sir, where i can ask account that I've lost since long ago? i currently forgot what email i used
lyric lodge
Sir, where i can ask account that I've lost since long ago? i currently forgot w...
/techsupport
low wyvernBOT
lyric lodge
Charge refunded, no account suspension! <:Blessex:753375684126310451>
They suspend in waves, so I wouldn't count yourself safe if not contacted support.
young badger
any of you cowboys have any emulator recommendations that aren't Bluestacks? tried using it for a while now and it consistently crashes my PC
smoky steeple
They suspend in waves, so I wouldn't count yourself safe if not contacted suppor...
Ahh thanks for the heads up. Ill just reach out with the receipts if it happens I guess
cyan rose
Please allow me to ask why the verification code to log in to my account has not been entered even though I logged in using my second account and it immediately entered.
late field
I got logged out of the game while tabbed out of it for two minutes. I log in using my bound yostar account, I go to the correct server, and it makes me use a fresh account. I checked the account page on the website that lists my uid and stuff and it lists the same server but with my actual account. My account is bound to my Apple ID too and even that doesn’t work.
sharp crest
sometimes you need to press the “results found” button for it to actually locate your account
fluid sleet
i logged in with my yostar acc and now the game starts from new D: what can i do 😦
cosmic dock
i logged in with my yostar acc and now the game starts from new D: what can i do...
/techsupport on the title screen, make sure you logged in with the correct bind. the new yostar account system is NOT live yet. use your current game bind. from the title screen, tap once. in the center tap on "change" and navigate to your correct server. on the top left of the screenshot, there is a results found button. tap that to scan for active accounts. if none of this works, email CS for account recovery.
low wyvernBOT
fluid sleet
i send an mail ty for help 🙂
late field
Yeah result found didn’t work, I did in game support recovery in the end and still waiting
cosmic dock
Yeah result found didn’t work, I did in game support recovery in the end and sti...
id follow up with an actual email to CS. in game support might not be reliable. if you want to give it some time first, you can. but emailing has been more reliable.
late field
Worth a shot too.
dusty verge
Hello, I joined the server to hopefully recover my AL account. I haven't played in a long while and am returning to the game. I have made purchases for it and can provide further information.
cosmic dock
Hello, I joined the server to hopefully recover my AL account. I haven't played ...
/techsupport email CS for account recovery. theyll let you know to provide to prove account ownership. tis the weekend, so they might be slower to respond
low wyvernBOT
dusty verge
Thank you kindly
fickle isle
How long it takes for CS to reply to message?
You would have better luck emailing customer support
The server staff rarely talk here, this chat is mainly for troubleshooting before pointing you to the email if the issue cant be fixed here
valid minnow
I need help
because the new login system
I cant log in
I paid good money
I want my aCCOUNT
lyric lodge
The new login system doesn't work yet, so what is your issue?
true tiger
new login system also locks me from entering the game
lyric lodge
Again, NOT ACTIVE. What is your issue?
lyric lodge
Then the email is prob bound to the other account.
true tiger
wym by that
lyric lodge
Can have one account bound per mail address.
true tiger
so it means that the al account is already binded to an another email?
lyric lodge
Better said the email is already bound to another account.
true tiger
as in the account info in yostar account center, it's binded
but how is it binded to another acc
if im using that same email
to login and get code
lyric lodge
The YoStar site login is NOT ACTIVE.
true tiger
so how do you get over this?
like yea, the my current email is not a valid option
so i can add in anothe email for it
bright berry
if this info is correct, click "dont remind me for the next 7 days" and then use the old way to sign into your bind
low wyvernBOT
lyric lodge
yes it works, but then another issue appears
Click "results fiund", the very oddly named button
bright berry
well considering their screenshot shows little enterprise on both of them i'd wager they tried the correct server
lyric lodge
You said 2 accounts, so... make sure you login the correct mailadress on the mainmenu (after dismissing the login).
true tiger
my main account still works
no issue
only the 80 one has it
it never had any trouble, only this one did
mint bobcat
Multiple accounts is against tos
true tiger
:gulp :
lyric lodge
It's okay to have multiple profiles under one account though
torpid hill
Hello, i have problem, i played azur lane in 2022 but i link only my twitter acc, and now i get info that my twitter acc banned because someone get access and they dont unban it, so i cant login in azur lane with my twitter acc, can i give some info about my acc and moderation help to link my acc for something? I have yostar acc too from arknights
low wyvernBOT
full delta
Hi, I'm really confused because it seems like I lost all my merits? I had over 100k+ (or more) from stacking it past years and now just 800 left.. did we get a reset or it's an anomaly? And if it's not normal how could I possibly fix it? (I am 100% sure I didn't spend it)
fickle isle
Hi, I'm really confused because it seems like I lost all my merits? I had over 1...
have you already tried force closing and relaunching the game? could've been a desync
full delta
have you already tried force closing and relaunching the game? could've been a d...
yeah even tried to log on another device and still shows only 800 merit
fickle isle
wack
you'd prob have to contact CS then, idk how we can help you fix that
full delta
okk will then, thanks 
vapid bluff
So I'm trying to understand something
I bound my emails to a new yostar account emails
And when I tried to log onto that yostar account email it tried to make a new account
i still have to log on with the yostar email instead of the yostar account email
Anyone know what's up with that?
Do I need to wait for the migration for me to log on with the new email?
Presumably, any account bound to a yostar email (not yostar account email) would be deleted then?
cosmic dock
So I'm trying to understand something
yeah, the new system is not live yet. log in using the email your game account is bound to, not the yostar system email.
vapid bluff
So when the migration happens, that's when we log on the new email?
lyric lodge
Post the /logmode
glass spear
Damn, the that's a good one for april fools, now let me log-in and play pls
acoustic dock
Damn, the that's a good one for april fools, now let me log-in and play pls
Me too
velvet pebble
Hello, i need help about purchase issue. I purchase cruise pass 3 hours ago but still not received the item. Already contact in-game CS but still no response.
torpid hill
you'd prob have to email customer support
thx
i wrote
but how much time i need wait to receive answer?
2 day or 1 week?
fickle isle
2 day or 1 week?
Give it like 1-2 business days
If they don't respond in like a week, email them again or something
vapid bluff
right, by new email, I meant the one for the Yostar Account instead of the one I'm still using now. I thought I could already use that one
odd zinc
Hey so I bought Fair Winds package today and I got charged the money on my card
but it's not appearing on my account
still locked
I even have the receipt on Google
lyric lodge
By contacting support
molten panther
Oh MONKAS
summer galleon
Hello, I am having an issue where I just downloaded the game again but the issue is that its asking me to bind instead of logging in
Man, not being able to pick between binding or logging in really is annoying for Azur Lane right now
lyric lodge
Did you bind it before? You just login as usual in the main menu.
summer galleon
Did you bind it before? You just login as usual in the main menu.
I did
I bind it before, but I just installed the game on my recently on BlueStacks. But its giving me the option to bind instead of login
The moment the game was finished downloading, I immediately went to the game just to be greeted by binding rather than the option for logging in.
lyric lodge
Then select "don't remind me for 7 days" since you've already bound
(I don't know a way to get it permanently disabled, perhaps support can help with that)
silver swift
Is it possible to permanently remove the 3d dorm files? Every time I do it I have to redownload them if I want to play, I don't care about them so it's just wasting memory
Like why even give me the option to delete them if the game will force me to redownload anyway?
vagrant sequoia
In settings there's an option to not redownload 3d dorm assets after deleting
Should be along with others like voice and l2d assets
silver swift
Is it this?
If yes then it should either be made more visible or turned off by default ngl
Aight it doesn't redownload now
Thanks for the help
maiden pendant
would like to ask, i tried to login to old account to delete an old account that was supposed to be deleted awhile ago
at first it fails to login me, and then after more attempt,
and then after more forced attempt, it opens a new ingame account,
but in the yostar account web page still says the old account is still linked and the new account is not showing.
would like to ask if:
a. would there be a problem in future if i kept playing in the new account?
b. is there a fix to update my yostar account to actually link in my new game account?
fickle isle
would like to ask, i tried to login to old account to delete an old account that...
/techsupport sounds like you should email customer service
low wyvernBOT
rancid flume
hey my game is stuck on the loading screen after reinstalling the app, currently on ios
cant get passed this
pearl rover
Can i get some help from someone? I tried logging into Azur Lane but i got a Pop-up saying im banned and im extremely worried since i have never done anything to warrent such actions and i cherish this game
I dont know what to do to try and recover my account back
cosmic dock
Can i get some help from someone? I tried logging into Azur Lane but i got a Pop...
/techsupport Email CS and let them know. They can look into it and tell you what happened. It's most likely a false ban if you truly haven't broken ToS.
low wyvernBOT
pearl rover
/techsupport Email CS and let them know. They can look into it and tell you wha...
Thank you, apparently payment for the lucky bag i bought didnt go through even though i have reciptes and got the items and still they banned me for it
so its big confusion
cosmic dock
ah. yeah usually false bans happen from payment issues. or requesting refunds when a double purchase happens. CS can easily look into it, esp when you have receipts. others who have had purchase related bans have had them resolved fairly easily.
icy meteor
Hey all, I was trying to bind my account to yostar so my account doesnt get deleted and I accidentally bound a bogus account which is going to take 3 weeks to delete. What do I do?
cosmic dock
Hey all, I was trying to bind my account to yostar so my account doesnt get dele...
/techsupport email CS for binding issues.
low wyvernBOT
normal sparrow
I’ve been banned for no reason…
cosmic dock
I’ve been banned for no reason…
/techsupport email CS and let them know. see my message here. #tech-support message tldr: it might be a false ban due to payment issues or from a refund request. thats usually the most common false ban reason, but Support will look into it more than this channel can.
low wyvernBOT
normal sparrow
/techsupport email CS and let them know. see my message here. https://discord.c...
Yeah, sorry, I didn’t see the previous message until after I posted lol was pretty bummed at the time.
cosmic dock
no worries, and totally understandable. hopefully the issue is resolved quickly and easily!
violet wagon
Hey all, I was trying to bind my account to yostar so my account doesnt get dele...
I just had this issue and found a workaround, if you update the email on that yo-star account to a different email it will let you make a new account with your original email so you can try binding again
buoyant gust
Is AL fine with using VPNs? Gonna travel soon
fickle isle
They frankly are not really obligated to compensate you for issues like that
Also why is this even here
grave mica
They frankly are not really obligated to compensate you for issues like that <:W...
sry i just didnt see a tilt channel. i will disagree with you, but i'll delete that
robust walrus
ok so i didnt have my al account binded to a yostar account but i had it binded to a gmail however i uninstalled the game a good 5 months ago and just reinstalled today
i dont see any way for me to log in with google? so what should i do
tight fossil
I have azur lane account
cosmic dock
ok so i didnt have my al account binded to a yostar account but i had it binded ...
The new Yostar login system is not implemented yet. if that is what youre referring to, then you might need to email CS for binding help. If you mean the current ingame bind system, then from the title screen, tap on the "yostar" option on the left. see the screenshot.
tight fossil
nvm I fix it mybad
robust walrus
The new Yostar login system is not implemented yet. if that is what youre referr...
no like the issue is that i cannot get into my AL account at all
cosmic dock
no like the issue is that i cannot get into my AL account at all
/techsupport yeah, then youll need to email CS
low wyvernBOT
robust walrus
alright thank you
visual ember
The game just can't let me log in XD
edgy sage
Ok was worried I was one of the few with this issue. Just got a new phone and downloaded AL, used my bound email and got those already mentioned notices
lyric lodge
As said, that is NOT ACTIVE yet
odd plaza
How do we bring up the pop up again to bind to yo star?
night breach
umm, hello, in this channel, can i contact to the admin?
fickle isle
umm, hello, in this channel, can i contact to the admin?
for what reason?
cuz this channel is mainly for tech support help for the game
And if the issue is too much for this channel, you'd be directed to email customer support
night breach
for what reason?
cuz this channel is mainly for tech support help for the game
...
I want to report a player on the Lexington server. He has been blaming and excessively muting other players in the game chat, and this has been going on for months
fickle isle
I want to report a player on the Lexington server. He has been blaming and exces...
do !submit in #bot-spam
iirc the Belfast bot covers in-game player reporting
signal dome
Hi! Quick question, I sent an email to Al-cs and I got an immediate response like a minute later from an aihelp? Is this correct? At the same time, I got an auto response saying to be patient. The aihelp is asking for my commander id etc
This is legit?
lyric lodge
Yes, they have an auto-response
signal dome
Okay! Thank you very much!
carmine hedge
Will the maintenance fix this issue?
vagrant dome
Hi, i have a problem. I want to comeback playing azur lane recently. At first, there is only 1 server that have account, but i remember that my account is in avrora server, i keep refresh until my account came up. So i select avrora server and try to start and Network Error appear. This error appear when i select amagi or avrora server, but i can enter Little Enterprise
toxic cove
hey all, my Amagi (CV) skin's "special touch" animation is very strange in the right thigh and this happens with or without the shoes/stockings. Repairing assets and L2D just results in "no exceptions" found. anyone know if theres a fix for this?
loud fox
My main team is
New Jersey
Ulrich
Shinano
Kronshtadt
Santa fe
Shimakaze
What ships should I change with?
I want best team with new jersey and shinano
signal dome
@loud fox #gameplay-help
robust walrus
no like the issue is that i cannot get into my AL account at all
how long should i expect to wait for a response btw, following up from this
fickle isle
how long should i expect to wait for a response btw, following up from this
Tho it's currently Saturday in China so if you want to do a follow up email/reply, do it in like two days
sterile tapir
Hello everyone, why can’t I get into the Sandy server? It keeps saying 'Network Error' when I try to connect.
robust walrus
<:WarShrug:927391788325556275>
Tho it's currently Saturday in China so if you wa...
i sent it on tuesday
ill wait a week i suppose before a follow up email
i attached a google play reciept cause i didnt know my uid do you think that will be enough
fickle isle
Hello everyone, why can’t I get into the Sandy server? It keeps saying 'Network ...
sounds like a wifi issue
have you tried using your data signal instead?
sterile tapir
sounds like a wifi issue
have you tried using your data signal instead?
Did that - still not working
fickle isle
have you tried force closing the game and/or restarting your phone?
sterile tapir
have you tried force closing the game and/or restarting your phone?
Yeah, this has been going on for over 2-3 days. I just came back to the game after a break, and... this
fickle isle
odd
signal dome
Yeah, this has been going on for over 2-3 days. I just came back to the game aft...
Does your game have an update on the google playstore?
wintry tendon
Hii, got a problem since 2 days, I can't go out of a "battle timeexceeded" mission
Can't leave or retreat
When I click the red button, this msg appears
Help pls
lyric lodge
Reboot till you get kicked out
lyric lodge
Show the logmode
nova coyote
tawny niche
I seem to be getting some Network Error when trying to access my account on Avrora. I can access all the other servers, but not the one I got my account on. I've tried restarting, using wifi, 5g, vpns from different spots but still get the same error. Has anyone found a way to deal with it? Could it be that this is happening because I have not played for a couple of years?
slow zinc
same as above actually (佐世保 server on jp)
slow zinc
I seem to be getting some Network Error when trying to access my account on Avro...
hey, i also have the same problem i think
haven't logged in for like 5 years?
i picked through the log and it seems like the error is due to missing files in the game files. my guess is that certain ships have been removed over the years but we have them in our dock
trying to load them is failing because the game files no longer download those ships i guess? who knows lmao
we probably have to contact support and get them to fix it
plucky nebula
I just downloaded the game today from having not played in 2021 and having the same issue
If anyone has a solution please @ me.
edgy sage
Im still getting this issue, been trying to bring my game over to my new phone
I have it bound but it won't let me open it
lyric lodge
You probably have it bound at the old phone, just check don't remind me for 7 days there
plucky nebula
For those returning that had not played for a while and are having "Network Error" issues when trying to log in to old server - I contacted their support and they said they would fix the issue and would reply when it was done. Hope it helps and you can get your accounts back!
slow zinc
For those returning that had not played for a while and are having "Network Erro...
i suspected that would be the solution, i have contacted jp support but no reply yet
@tawny niche tagging you too
plucky nebula
hmmm I dont think I emailed any specific region, i used al.cs@yo-star.com - Though i guess it would make sense if you are playing JP.
I emailed then yesterday and got a response this morning
slow zinc
yeah i'm a bit worried because i contacted them like almost 8 hours ago
they haven't replied yet
plucky nebula
Hmmm, maybe try to contact the email i used. Maybe they dont cover JP stuff but it's worth a shot
they also never asked for any proof of account but i do have receipts from past purchases
slow zinc
yeah i'm probably just in the ticket queue, might have to wait til tomorrow
plucky nebula
yeah perhaps. I contacted them around 9 hours ago as well. Well, good luck. I'll keep you guys updated on the situation since we're in the same...boat =d
keen maple
There was an update. Had me re-log, but asked about binding and such again. Noticed all other options but Yostar said “unbind” which is abnormal. Then went to log into Lexington and it played the beginning fight again.. relogged and noticed there was “No data” on any servers……… whaaaaaaaaaaaaaat
lyric lodge
yeah i'm a bit worried because i contacted them like almost 8 hours ago
Response time is 2-3 WORKdays, 8h is nothing
lyric lodge
There was an update. Had me re-log, but asked about binding and such again. Noti...
There has been no update since thursday the 10th
fickle isle
yeah i'm a bit worried because i contacted them like almost 8 hours ago
Like Hassat said, 8 hours is nothing
Also at the time of your message here, it was uh
10 PM in Japan/9 PM in China
There's basically no one in the office at that point
keen maple
There has been no update since thursday the 10th <:NagaThonk:721896665174376539>
Oh, so my issue is a known thing that happens?
I’m not the only one scared that I lost my account?
lyric lodge
Oh, so my issue is a known thing that happens?
No, I just say there was no update...
Have you logged in to your bind on main menu then used the HORRIBLY NAMED Results Found button?
keen maple
Have you logged in to your bind on main menu then used the HORRIBLY NAMED Result...
I have.. it’s as if my account didn’t exist/got deleted
lyric lodge
And sure you didn't login the wrong bind? Then it's support yeah
sand sierra
For those returning that had not played for a while and are having "Network Erro...
I write to this email but in response they asc for all account detail. With i just dont remember 😃
plucky nebula
I write to this email but in response they asc for all account detail. With i ju...
Oh, they havent asked me but maybe they will later on. I dont have account details except for old receipts so i hope that works. If not then shrug i guess my return will be short 😄
sand sierra
Oh, they havent asked me but maybe they will later on. I dont have account detai...
I send them receipt so we will see
keen maple
And sure you didn't login the wrong bind? Then it's support yeah
I binded once last week. There was no reason for Yostar to ask again the other day—also all the other social medias being binded is weird
lyric lodge
There is an option to stop 7 days, so one week is normal. Especially if you reinstalled or use a different device...
frank robin
Is there currently no events going on or is something with my game? Even with maintenance in the past it never been this empty also don't remember the profile being grayed out like that
lyric lodge
There's nothing wrong
Profile number turns white closer to lvl up, you just leveled...
frank robin
Just returned after like half a year and it caught me offguard, some games been giving me connection issues so I wanted to ask
lyric lodge
What's the problem? Did you login yourr account proper?
lyric lodge
Hmm, some other people said they got the same issue lately... f nothing wrong with your wifi contact support
wary flint
It happens in sandy, washington and Amagi servers i can't get into those servers
wary flint
Hmm, some other people said they got the same issue lately... f nothing wrong wi...
I tried with mobile data too and others conections
lyric lodge
/techsupport
low wyvernBOT
wary flint
Hmm, some other people said they got the same issue lately... f nothing wrong wi...
How can i contact they?
lyric lodge
^
wary flint
Ty
plucky nebula
I have had similar issues, when i sent support and email they said because I havent logged in for so long they had to "clean" my account - I guess there stuff on there that had gotten removed for people who played consistently? Anyway they told me they were in the process of fixing it and would contact me when it was done
muted viper
I have an issue. My friend are guild master and in his guild currently going a raid boss but on my device i see only a operation, can i fix it somehow?
outer herald
Yeah that's the guild raid they are doing so just tap that to join it. The only reason it won't let you in would be if you did 2 raids max for the month.
lyric lodge
I have had similar issues, when i sent support and email they said because I hav...
"I guess there stuff on there that had gotten removed for people who played consistently?"
There shouldn't be, besides things like event points, or tickets etc.
slow zinc
positive update, they have replied after i sent a chaser email
there is maintenance on jp today, they say they will repair my account during the maint
we will see if it is fixed in 4 hours ish
junior portal
is it just me or they removed FB login? upon pressing it does loading but upon it closes and automatically directs me to Yostar binding
i do hope that there is an explanation for this otherwise guess my account is lost
lyric lodge
i do hope that there is an explanation for this otherwise guess my account is lo...
Web login is borked, use the app (for FB)
hollow fog
Is the game off Apple AppStore permanently in the U.S?
Getting “this App is currently not available in your country or region” message when I attempt to download from their site
plucky nebula
"I guess there stuff on there that had gotten removed for people who played cons...
Not sure. The email says "After checking, due to long-time inactivity of certain game accounts, the related account data needs to be repaired by our concerned teams before they can be properly logged into" so I figured something is messed up haha
keen maple
I got hacked…. Am i cooked?
I haven’t heard back from customer service in over 24 hours
arctic tundra
Is the game off Apple AppStore permanently in the U.S?
Getting “this App is cur...
I got this too trying to update it
It won’t let me login nor update so I’m thinking it was removed
sand sierra
Ok they repair my account
plucky nebula
Ok they repair my account
How long did it take?
plucky nebula
Oh. I just recieved an email that said they were done fixing it but when i logged in all my data was gone. heh
lyric lodge
"all my data was gone"
What exactly you mean with that?
lyric lodge
Did you login to the right bind, and check the stupidly named "results found" button?
plucky nebula
Im not sure, I only ever used 1 email so i don't know how it would be incorrect
lyric lodge
You could be logged out
plucky nebula
i'll poke around and email them again with an old receipt and see how it goes
maybe it just wasnt meant to be
serene rapids
idk if this is a phone problem or a game problem but with the recent update after it was completed the game refused to load....after some time I decided to uninstall and reinstall azur lane...now when the install is "complete"it says theres a problem.....idk if its because my phone is old or not so....
earnest trout
i wonder why when i trying to log in back to my current acc but failed and instead it make a new acc for me
lyric lodge
Did you properly log in your bind and used the VERY POORLY NAMED results found button to check you're on the proper server (it defaults to newest)
earnest trout
Did you properly log in your bind and used the VERY POORLY NAMED results found b...
tried, using same gmail
shy skiff
i binded my account but deleted the game. im trying to login, but the game is asking me to bind an account. Is there a way to log into my old account?
it just keeps forcing me to bind to a new email
median timber
I can't log into my account, how do I fix this
lyric lodge
I can't log into my account, how do I fix this
That is not to login to your account. Click "ignore for 7 days"
lyric lodge
it just keeps forcing me to bind to a new email
Same for you. ^
vale dock
These things just turn white and I don't know what they are? Anyone know how to fix it?
pliant arrow
Hello😇
lyric lodge
These things just turn white and I don't know what they are? Anyone know how to ...
Tried asset repair under options?
valid tulip
So, I just reinstalled Azur Lane on my PC, and this is the first thing I see.
I already bound my main account to Yostar, do I just insert the email I used to bind my AL account to Yostar?
lyric lodge
Don't remmind me for 7 days at bottom
valid tulip
and how do I login to my AL account? Is it after this?
if for my main account I used Facebook then do I use that instead?
I tried logging in a while back and I wasn't able to get into my main account because I did idk what
lyric lodge
Yes, you need to use the FB app, just the site doesn't load
valid tulip
it didn't work 😭
I used to play on Sandy server but now it shows I didn't play on any servers
even tho I logged into my FB account...
what do I do?
lyric lodge
Cick results found
valid tulip
ooh, I see... So they changed how your character is displayed, cause before it would show when you simply tapped on the servers. Thank you, I found it now
lyric lodge
It never showed on frsh installs, they added the button to find your account... BUT MADE IT IMPOSSIBLE TO KNOW UNLESS YOU KNOW 
burnt pilot
Hi, my newcomer mission "get any CV or CVL to lv 60" is not completed even though my Shouhou is at lv 61, what should I do to complete it?
cosmic dock
Hi, my newcomer mission "get any CV or CVL to lv 60" is not completed even thoug...
/techsupport its been some time since your message, so might have done this already, but fully close AL and reopen it. relaunching might sync the completion for the mission. if that doesnt/hasnt worked, then email CS so they can look into it. something could have bugged and the completion trigger was skipped, which i dont believe a reinstall or any asset/file repair would correct.
low wyvernBOT
stoic compass
Hello
Currently I want to enter the game but the game still loading screen for a long time. Anyone had this problem before? I haven't enter the game for a few days. Now still stuck at loading screen
lyric lodge
Can you post yout /logmode?
carmine hedge
Hello, I recently unbound an old Facebook account that I no longer had access to through customer support. I am trying to rebind another Facebook account, but I keep getting the error "The third party account is already bound with another UID." I don't have any other Azur Lane accounts so I don't know how that would be possible.
stoic compass
Currently I want to enter the game but the game still loading screen for a long ...
this is my first time happen Loading game for a long time.. before it was normal
I'm afraid to clear data.. my ID "zeRoH" level 100+ I've been play this game around 2017-18
sharp crest
Can you post yout /logmode?
^
lyric lodge
Hello, I recently unbound an old Facebook account that I no longer had access to...
Contact support
/techsupport
low wyvernBOT
spiral spire
Hi my tickets for building ships just disappeared while the event is still up
spiral spire
Tnx will do
cosmic dock
Tnx will do
it was a message link from a mod. devs are aware of the issue. whether there will be compensation or not is to be seen
spiral spire
Alright ^^
teal quail
Hi my tickets its to recovery my azur lane account, because someone just changed my email to anothe yostar account. This is my old screenshot before my account just got changed by someone
lyric lodge
/techsupport
low wyvernBOT
lyric lodge
Hi my tickets its to recovery my azur lane account, because someone just changed...
Contact them ^
teal quail
alright
charred knoll
I bind the wrong azur lane account to my Yostar
what do I do
Need help right now or my 2 years account is gone
can't even check since the game is in maint
floral bane
need help
game is not updating and it keeps looping on the checking for update screen
tried restarting it and even connecting to various wifi netwroks
pliant light
Can you post /logmode
floral bane
Nvm i just restqrted phone all good
pliant light
/logmode
low wyvernBOT
cosmic dock
I bind the wrong azur lane account to my Yostar
/techsupport email CS for binding issues.
low wyvernBOT
charred knoll
/techsupport email CS for binding issues.
Thanks, already did that, now I just need to wait for their response
dire tartan
My regional currency is bgn, which is ~1.96 lev to 1 euro and around 1.72 to a dollar
the currency in game is listed as dollars so in example the pajama party lucky bag should be around 51.58, if it was euros I'd be charged 58.66, but I'm actually getting charged like 65 leva
it's not a big difference but what kind of currency is this :d
lyric lodge
We dutchies need to pay VAT, you have a similar tax on digital sales?
bright berry
even disregarding VAT, google and apple add a vendor fee which fluctuates semi-randomly because they randomly decide to take a loss
vivid quail
Anyone else getting freezes on the event?
i'm using bs5 too - having some issues w/ that
charred knoll
Customer support stopped responding
alpine slate
when trying to bind my twitter account, it says this, any suggestions on how i can fix this?
lyric lodge
That is NOT the screen to bind accounts, you only login there... you bind ingame under options
royal viper
Hi,
I am reinstalling the game since ages. (Went from Android to iOS if that is relevant) and I am trying to login via Yo-star.
The code comes through OK on my email. The game accepts the code as well. But then it still doesn't let me access my account, and goes to the tutorial and whatever you do to make a new account.
Please help 😭 I don't want to loose the account as it has all the Kizuna AI, Neptune and Idolmaster collab ships 😭 That and maybe 22-year-old-me spend a lot of money on the game too. I don't want to start over.
Yet I get redirected to the tutorial and a fresh account
royal viper
Nevermind it is a me problem. I will have to start over
lyric lodge
Nevermind it is a me problem. I will have to start over
Use the very poorly named "results found" to see if Avrora was your server.
Otherwise contact support
/techsupport
low wyvernBOT
royal viper
Use the very poorly named "results found" to see if Avrora was your server.
Othe...
I just checked and I have no screenshots of my account anymore and all my friends who played also deleted the game. So fresh start for me. Lol I feel so dumb. But whatever.
lyric lodge
I just checked and I have no screenshots of my account anymore and all my friend...
As long as you have your purchase history support can find it for you...
royal viper
As long as you have your purchase history support can find it for you...
YOU BIG BRAIN. I never changed my paypal
WAIT NO DID. Fuck me. I had to close my paypal when I moved to the UK and make a new one
strong yacht
Hello i need help regarding my account data
So it says that there is an account binded to the said email, but when i log in the said email in the game there is no Data found within it
Even after going to the same server
It sends me to tutorial and well, searching data on the server list is also no help as there is none
marsh prairie
Hi Im having some problem with logging in my account.
This morning it worked fine, but right now i cant log back in after change to another account. Yes i binded the account but when i login via Yo-star, it got me to the tutorial and made me start fresh again.
I tried Yo-star web and found the account is still binded, but still cant login. Searching data on the server list is no help too.
cosmic dock
/techsupport @strong yacht@marsh prairie email CS for help in resolving bind issues. The new Yostar login system isnt live yet. Only your in game bind will work. Since the weekend is approaching, they might be a bit slower to respond than normal.
low wyvernBOT
mental radish
I also am having trouble logging into my account, I don't know what happened can't authenticate via Twitter or yostar
marsh prairie
I also am having trouble logging into my account, I don't know what happened can...
same
mental radish
Anyone come up with any fix actions yet?
marsh prairie
Anyone come up with any fix actions yet?
Just email CS, they replied to me really fast, and put me in queue
They're currently busy with other players but they'll get back soon
mental radish
Just emailed them, hoping it goes well 🤞
turbid cosmos
Can’t get to Log in screen Just does loading of doom what do I do?
mental radish
Can’t get to Log in screen Just does loading of doom what do I do?
join the party, something goofed up with the log in capabilities
turbid cosmos
Oh so the Game got Borked Six ways to sunday
mental radish
true that, about to redownload it
mental radish
yostar and twitter still not working, just wanted to play azur lane tonight 😭
odd quarry
Hey guys. The game downloaded an update few minutes ago when I wanted to login, but now my game is not starting up. I had the same issue after the big update on Thursday. I had to reinstall the game feom scratch. Does anyone else suffer from this issue as well?
split steppe
Anyone know how reduce some storage from the game?
lyric lodge
Anyone know how reduce some storage from the game?
They said to update the game 2 weeks from now doing that
split steppe
They said to update the game 2 weeks from now doing that
So… soon?
trail creek
Anyone else have problem opening the game?
It was very slow responding when I played so I opened it again, now I get in
wooden moss
It was very slow responding when I played so I opened it again, now I get in
Yup, same here, got a connection error, now I stuck on a starting screen, without any UI elements appearing. Some people in #bug-reports have the same issues, VPN connection helped in one case, not helped in mine, unfortunately
stoic quarry
When will the voiceover be added Taihou meta???
ember lagoon
Question: How come my game still has the previous event banner and not Tulipa's?
bright berry
click the second event tab (the first is there because it got extended due to an oopsie they did)
ember lagoon
Oh thanks, returning player, first time I see that tab
viscid cargo
can there really be drawings of prototypes in the academy that have already been fully trained? meaning fate 5
lyric lodge
Yes, as long as you maxed that entire PR level. Suggest you set a research focus btw
viscid cargo
is it possible that this is a bug in this case?
I don't have a PR focus and all the drawings have already been received.
lyric lodge
is it possible that this is a bug in this case?
"Yes, as long as you maxed that entire PR level."
You have maxed PR2, hence all faces become available again
viscid cargo
otherwise, how would the store work without it, it's logical
I think after receiving everything, it will be random, because it doesn't matter what to change in the store and it's impossible to predict the next fate.
lyric lodge
And PR2 doesn't even show up if you have a Focus set...
Well, I mean they would show up with PR2 as focus, but PR3 and up PR1 and PR2 do not appear
turbid cosmos
Reinstalled it works
tame silo
can I ask help
why is the authentication code (6 digit number) sent to the email not working for logging into yostar in game
tame silo
can log in on the website but the code not working when logging ingame
thin python
I cant log on my yostar account I get this error code 400215
I tried everything
Nvm It got fixed itself
thin python
And found my oldest account
weary quest
how does one clear azur lane's cache?
lyric lodge
The same way as one does any app cache
visual bolt
Yo guys I'm trying to log into my account but it's saying authentication failed (on yostar) what should i do?
visual bolt
solar crow
I can't log into my azur lane account it goes to a white screen nothing loads then when I press back it says account binding failed
visual bolt
It is binded
visual bolt
Alright thank you!
visual bolt
This one I mean
cosmic dock
This one I mean
/techsupport i havent backread, but if a reinstall didnt help, id email CS. only they can resolve binding issues on their end
low wyvernBOT
lyric lodge
Since you cropped your screen, you DO do it on the login page, and not that yellow page right?
solar crow
Thank you it worked.
harsh pike
hi! is it normal for it to take two weeks to hear back from CS?:)
just want to know what time frame I should expect! because I feel mildly ghosted…
visual bolt
hi! is it normal for it to take two weeks to hear back from CS?:)
No
Like
It takes about 1 hour or so for me
harsh pike
yeah I’ve even sent a few follow ups… hmmm
visual bolt
Idk man... I think you pissed them off 💀
(/J btw)
visual bolt
I can't use my Facebook because it's an old account that got randomly banned and I'm unable to appeal it...
I think I'm actually cooked tbh
How do I do that?
low wyvernBOT
visual bolt
Let me try to log into my old Facebook account rq
Yeah no it's locked...
Ok I'll try again
silk kernel
Ok I'll try again
hello, is there any progress with your problem? i've got almost the same one and really interested how your things are going on
visual bolt
hello, is there any progress with your problem? i've got almost the same one and...
Contacted CS and my problem got solved
Got my account back pretty quickly
silk kernel
Got my account back pretty quickly
did you contact them via e-mail?
low wyvernBOT
visual bolt
ok tyvm. contacted them as well, still waiting for answer xD
Good luck
-# don't forget to put your UID and Server
nimble mauve
What happened to this bruh
nimble mauve
What happened to this bruh
I couldn't open the 3d dorm, so I deleted the asset and wanted to redownload it again to see if it fixes the problem, then this textbox appeared, can someone help me with this?
lyric lodge
Try asset repair, under options
harsh pike
hi! is it normal for it to take two weeks to hear back from CS?:)
btw I tried from a different email and got my account back within 24 hrs! not sure why that worked but🤷♀️
modest rapids
i cant login by yostar account
visual bolt
i cant login by yostar account
Contact Cs
Or actually log in on the game w/ yo* email/ or Facebook
modest rapids
visual bolt
Yeah
modest rapids
what's next ?
visual bolt
Time to contact CS atp tbh
Or wait until a person who can help answers
/techsupport
low wyvernBOT
cosmic dock
what's next ?
on the bottom right, tap the dont remind me for 7 days. the yostar account system isnt live yet. so you want to log in using your in game bind email, which is the screenshot you send with the edit asking "here." if that login doesnt work, or your account isnt present, then email cs for account recovery and binding resolution.
modest rapids
thank you very much
cosmic dock
wtf ?
On that menu, on the top right, is a button that says "results found." Tap on that. It'll scan the servers and find any that have an active account. It's a poorly worded scan button. If there are still no results, then email CS to figure out the login issue.
modest rapids
same account
cosmic dock
same account
/techsupport then yeah, email CS. something went wrong with the binding. dont do anything with the level 1 account. just let CS sort it out. i believe theyre on vacation, or vacation is starting soon, so they might be slower to respond. esp with the weekend coming up.
low wyvernBOT
tawny scaffold
just redownloaded the game n im tryna log in but it keeps asking me to bind my acc/email when its alr binded...? or am i doing smth wrong
shows this message
visual bolt
shows this message
Don't remind me for the next 7 days
Then use your email to log in
tame silo
been having same loginproblem but for jp
it says not binded even though it alr is
visual bolt
been having same loginproblem but for jp
it says not binded even though it alr ...
Can you log in via other bound accounts? (Facebook, etc)
tame silo
I cant with email
jp dont allow facebook/twitter login anymore
visual bolt
I cant with email
jp dont allow facebook/twitter login anymore
Probably contact CS if you can't log in through any other means
/techsupport
low wyvernBOT
lyric lodge
~~Here's hoping they fix it next week... FINALLY ~~
loud fox
I cant download requirements files to startup
I remove the app and download it 10 times i have the save issue
tawny scaffold
Then use your email to log in
im tryna find where to use email to log in its only giving twitter, facebook, and yostar
tried using yostar and it just made a brand new account 😭 i used to play on my phone but switched to using bluestacks could that be part of the problem?
lyric lodge
Yostar is email option, there is no other way to bind by mail
tawny scaffold
thats so weird then cs im using the same email im pretty sure yet its making a new acc instead of letting me into mine
lyric lodge
Have you used the poorly named "results found" button after logging in?
tawny scaffold
yeah js checked and it only shows the new lvl 3 acc
lyric lodge
Then cs it is, yes
tawny scaffold
so my old data js got overwritten? dang
low wyvernBOT
tawny scaffold
hm alr i’ll try that thanks for helping 😭
open salmon
Azur lane can't be installed/moved on sd card ?
errant shell
Is there a way to change prices to € instead of $, iam in the Europe server but it shows price in $ and its a bit annoying not knowing the exact price right away.
fading oriole
I have a bit of an issue with my Yostar Account.
I didn't play the game for a while, and in that time my phone broke. Now i have a new one and i wanted to log back in, but when i try to log in via yostar account, it tries to register a new one.
I have emails regarding my yostar account on that email from 2022 on so i am 100% sure its the right adress.
It seems the yostar account system changed a while ago, so i assume that is what is causing this.
Is there any way to get my account back?
Okay Update: i logged in on the yostar site and set the nickname thingy, but now theres a new issue:
I had both Azur Lane and Arknights on my old account, and both appear under game accounts, however...
Azur Lane: Failed to retrieve Game Data
Arknights: Unbound
ISTG Twitter saved my *ss so hard
But yall really done goofed with this whole account change thing
wooden venture
I accidentally brought coins with gems is there anything I can do to get a refund?
strong ridge
I have not played for a while, now i cant seem to log in to my account. I apparently need to bind my e-mail again? Where doni login to my original account that was bound before.
visual bolt
I have not played for a while, now i cant seem to log in to my account. I appare...
Log into yo*
Then check if your account is still there
If yes then log into yo* via AL screen
If it shows This
Just ignore it (click don't remind me)
-# then try to log in again, or click servers then result found
If nothing works contact cs
strong ridge
I never had a account on yostar it was bound to facebook and twitter o thinl
strong ridge
It still says to create a account on yostar if I login via email/facebook via yostar
visual bolt
Do you have a screenshot?
strong ridge
visual bolt
Hmmm try logging in with your email
strong ridge
Same thing
visual bolt
Nice
strong ridge
So i enter my e-mail there and get the code?
visual bolt
Yeah
strong ridge
I got it binded now, I took screenshot of id and the other stuff
visual bolt
I got it binded now, I took screenshot of id and the other stuff
So you're good now?
Or do you still need CS to help
strong ridge
It works now thanks for the help
visual bolt
Np
flint creek
guys, how to fix the white screen login screen when i click yostar?
visual bolt
guys, how to fix the white screen login screen when i click yostar?
Elaborate
visual bolt
It's alright, it fixed now
Ok.
flint creek
Need to go website to bind yostar account and when login in game it no longer show white screen
Basically instant login
visual bolt
Good job
flint creek
So far I'm just trying as much as I can to fix the problem with little hope only but end up everything fine now
pale fable
how can i disconnect my yostar acc in azur lane
cosmic dock
how can i disconnect my yostar acc in azur lane
/techsupport you need to email CS to have them remove a bind
low wyvernBOT
sharp bolt
I'm reading that accounts that didn't change to the new yostar accounts by April were deleted. Is this true?
Nevermind. I found it. That was a nightmare to navigate. It shouldn't tell you that your account doesn't exist when you try to login.
ripe frigate
does yostar start deleting accs that aren't binded to yostar?
currently binded to twitter
visual bolt
does yostar start deleting accs that aren't binded to yostar?
No
lyric lodge
I'm reading that accounts that didn't change to the new yostar accounts by April...
Where did you read this? It's false...
visual bolt
We love misinformation 💔
dry peak
the update in the stores are not out yet is it?
azure karma
Hi, the Azur Lane app needs a manual update, yet the Google play store has now way to update the game. do I need to uninstall it or is there another way to get the manual update?
cosmic dock
its only been 4 hours and 45 mins into maint out of 8. update prob isnt out yet this early. if you see in general or in the help channel that others have the app update and you dont, refreshing the shop should have the update appear.
wraith pilot
Same thing for the IOS store. I’m hoping you’re right and we’re just too early
azure karma
thanks
rustic jay
Yeah,it's saying that for me as well
lyric lodge
Hi, the Azur Lane app needs a manual update, yet the Google play store has now w...
Wait for the update to release
sour current
Ah im not alone i see
Was about to ask about update since its been hours directed to play store with no update button
weak leaf
Okay
sturdy hearth
When I open it says I need to manually update it but nothing happens
static vessel
look at the message history in this channel