low wyvernBOT
late viper
how long usually it takes until they respond
urban wind
Probly a day or 2 working days
late viper
Okkay
uncut sonnet
Ah so i just contact yostar CS to try n get the binding fixed?
Welp time to boot up ye olde email
dark dust
Hello there,
my phone broke down a while back and I could not recover my account. So I stopped playing. But I would start again. How can I recover my account? I am pretty sure about my account name and did payments with this account. What can I do?
Thank you for your help 🙂
urban wind
Hello there,
my phone broke down a while back and I could not recover my account...
/techsupport
low wyvernBOT
dark dust
I did exactly that on the 05.03.2024 and never got an answer.
urban wind
Maybe U missed their reply/they forgot give it another go
dark dust
Maybe U missed their reply/they forgot give it another go
The first option is very unlikely. Thunderbird does not find anything regarding many different searched words.
The second option I did today, but my hopes are not that high, so I searched for a different option 😦
urban wind
I mean do U have Ur email for that account?
dark dust
I thought I linked my account, but my missing success in recovering the account caused some doubts. But I have payments via Google Play if that helps.
urban wind
U still need yostar to reply U
dark dust
I know XD
dark dust
No, I can't find it. But when I start the game all over. My old account name is still taken.
urban wind
Well all U can do is wait yostar
dark dust
Yeah, maybe I will get an answer this time 😄
gusty magnet
How long it takes for customer service to reply?
lucid violet
Can anyone help me? Stuck in the loading screen for so long
Ever since the updates it's just stuck there
sharp crest
might have to reinstall
happened to me when an update download was interrupted
lucid violet
I see, thanks for the help
hushed cove
My game is also stuck on the loading screen. Re-installing might wipe any progress on my account, correct? Is there a way to know if I linked my AL account to something else? I cannot remember if it was linked to my Twitter account.
pallid folio
Sirius minigame camera transition broke. Don't know if it broke today's update.
meager anvil
i need some help about my account, recently facebook made me a ban and my azur lane account was vinculated from facebook, now i cant login in my account, but i have some recipts of purchases, i love the game and i dont want to leave
urban wind
i need some help about my account, recently facebook made me a ban and my azur l...
/techsupport
low wyvernBOT
zinc bolt
I can't enter the 3D dorm anymore, both Sirius's and Noshiro's
urban wind
I can't enter the 3D dorm anymore, both Sirius's and Noshiro's
redownload assets
zinc bolt
redownload assets
okay, I will try
zinc bolt
redownload assets
it failed 😦
urban wind
it failed 😦
redownload the whole game then lol
zinc bolt
redownload the whole game then lol
😭
urban wind
u dont really have much choice
low wyvernBOT
opal wigeon
Anyone else getting a white screen from the christmas gachapon website?
round nexus
Been trying to find an old account, might've been linked to an old twitter account that is suspended, won't let me log in with it. Any ideas?
lyric lodge
If your account is suspended you need to contact support
round nexus
Seems perm banned since every appeal attempt just auto rejects it
wooden juniper
what would be the contact for yostar if I got double charged for an item
urban wind
what would be the contact for yostar if I got double charged for an item
/techsupport
low wyvernBOT
open salmon
I'm using BlueStacks to run AL on my pc and when I try to enter a private quarter my game crashs or it loads but I'm meet with a black screen (see video). Any idea ? (I already tried a repair asset and nothing)
urban wind
I'm using BlueStacks to run AL on my pc and when I try to enter a private quarte...
It force U to relaunch the game
But blue stack doesn't understand
So just close the app urslef and relaunch it
open salmon
So just close the app urslef and relaunch it
tried that multiple times still not working
all i'm met with is a black screen
urban wind
tried that multiple times still not working
Try LD player I use that also
open salmon
Try LD player I use that also
didn't had a good experience with LDplayer
beside Private quarters was working fine before
urban wind
Same with me on bs
For me when I click on it,it will force to restart game
Then 2nd time go in it works
open salmon
for me either crash or black screen (like in the vid)
urban wind
Well can't help U then
open salmon
I'll try ldplayer then
urban wind
Go back to phone 
mossy sonnet
The page crashes whenever I open the drop-down menu to choose my server
inland totem
game keeps trying to make me bind an email to my account but I already have one and it's not letting me log into it, anyone else have this issue? I usually use twitter to log in.
plush fox
Could someone help me? I've tried all my emails, as well as Facebook and Twitter, but I can't find my account. None of my emails are linked to an account on any server. Does anyone know what I can do? The only thing I know about the account is its name, but I don't remember the email it is linked to. (<--- sorry if you can't understand this message, i use a translate for this)
worn thorn
Anyone know a way i can get support of the gacha page event? I win a reward but i still don't get contacted to give the shipping address
warm rock
game keeps trying to make me bind an email to my account but I already have one ...
I use to use the yostar login. And now just seems gone for me. I haven't logged in for months
So idk what to do.....
All I have is a screenshot from ages ago but no uid on it.
So I am assuming it is permanently gone...
warm rock
Hello there,
my phone broke down a while back and I could not recover my account...
Have you personally had any success yet? Cause sounds similar to my issue?
inland totem
I use to use the yostar login. And now just seems gone for me. I haven't logged ...
I used a dummy account to bind an account and then used twitter with my main gmail to login and that fixed it, maybe you should try the same if you still want to check it out
warm rock
I used a dummy account to bind an account and then used twitter with my main gma...
Thing is, I logged in how I usually do and is completely gone it seems. And says is binded to an account already. I never linked it to anything else unfortunately. Just Yostar ages ago.
inland totem
Thing is, I logged in how I usually do and is completely gone it seems. And says...
same thing with me but i used a different email to log in, restarted the game, wait till it came to the login screen again, and then chose to login in with twitter and that got me in. It might work if you want to try
warm rock
same thing with me but i used a different email to log in, restarted the game, w...
I can try my Twitter but I still am keeping low hopes... Will see really quickly
inland totem
Good luck!
warm rock
Good luck!
I just got it to go this and now won't let me.
I can try the website on PC but ... Idk after that.
inland totem
I just got it to go this and now won't let me.
use a completely different email, or make a new one entirely just to be sure
I did it on pc if that also helps
warm rock
Ok .... Will try a different one I guess. Brb.
warm rock
I did it on pc if that also helps
I guess I was using the wrong email it seems. Cause now have everything. Interesting.
inland totem
Nice!
grave venture
I can Normally log in since today
Had the same problem for some days and contacted yostar and they fixed it
You must wait some days, but they can fix it
young wadi
how long does it take for !submit to actually submit the trello card because ive already waited over 24 hours... and nothing, or is it just that the submission has to get approved manually then added, which then i could see how it might take a while to be processed.
lyric lodge
Anyone know a way i can get support of the gacha page event? I win a reward but ...
Should tell you to wait for the next patch when rewards are handled? 
lyric lodge
how long does it take for !submit to actually submit the trello card because ive...
Manual, and many do get lost between user and moderator 
young wadi
okie dokie thanks 
late viper
i might be missing some point right here,
it said it sucessfuly unbound the AL account in my yostar account, wich is the wrong one, my AL account on my yostar acc indeed unbounded..
now, all i need to do rn is bound it with the right one?, right?
after reading the 2 note below i was thinking i need to wait until the yostar acc center in future, then bind my acc once it turned into guest acc in later date
alright i made it
nimble pond
is there any way to get outta this?
fleet scaffold
i had to Hard reset my Pc and when i try to log back in my acc it go's to start of the game
how do i fix this ?
spiral steppe
I got to say this account system fail not working !!! very bad mess to set up and access it is joke
cosmic dock
i had to Hard reset my Pc and when i try to log back in my acc it go's to start ...
/techsupport when you get to the title screen, log in with your correct bind on the left as seen in the screenshot. tap once and click on "change" to change your server. go to the one you were playing on. if neither of those solves the issue, then you need to email CS for account recovery and/or their help to find the correct bind info.
low wyvernBOT
limpid sequoia
The page crashes whenever I open the drop-down menu to choose my server
having the same issue as this. anyone find a fix?
tight fossil
does all yostar account / games have USER ID ?
sturdy ether
is there any way to get outta this?
help pls
okay I think this is a #bug-reports time
manic terrace
Hello, so umm I lost my acc and this is the last thing I see before I lost it my ign is: F2PGuy
I do believe it is in lil enterprise server
cyan hollow
Hey umm, this is a strange issue, but apparently I reached the max amount of Specialized Core even though I only have 3702 on my account.
Even stranger, I could not recieve more Specialized Cores from the weekly missions, thus I am stuck having only 3702 in total.
cosmic dock
Hey umm, this is a strange issue, but apparently I reached the max amount of Spe...
#bug-reports message please see my recent message here for this "issue."
lyric lodge
/corewarning
low wyvernBOT
fathom sage
Question: Will i get banned from playing on my MacBook via screen mirroring? Apple updated Mac’s so now you can control your phone directly from your computer, and can now play games
frank bay
As long as you aren't using macros, you won't get banned.
distant moss
Can someone help me, did they remove christmas sofa for sirius earlier? Wasnt until january 1st?
lyric lodge
Private Quarters Update
Available for a limited-time between 12/19/2024 – 12/25/2024, 11:59 P.M. (UTC-7)
New furniture set – Christmas Eve Sleigh Sofa
distant moss
Thnx ill wait for a resale next year.
autumn gale
my facebook has been hacked and deleted, now i cant get into my azur lane account, can i please have some help retriving it, i thought i had binded it with yostar but cant see where
cosmic dock
my facebook has been hacked and deleted, now i cant get into my azur lane accoun...
/techsupport email CS. they can help with account recovery and binding.
low wyvernBOT
autumn gale
/techsupport email CS. they can help with account recovery and binding.
thank you, i did bind my account with yostar, but its not working with that email, even though i have a the verification email from over a year ago, rip
cosmic dock
thank you, i did bind my account with yostar, but its not working with that emai...
ah. yeah they can also help find the correct bind used, if any. theyll ask you to provide info to prove account ownership, so have stuff like your ign, uid, and such ready. if you have purchase receipts, those will help too. allow a few days, esp with it being NYE/NE.
autumn gale
i sent an email with an old screenshot of my uid, and some google play purchases, hopefully it works
autumn gale
ah. yeah they can also help find the correct bind used, if any. theyll ask you t...
thank you for the help
rough bear
Hello I'm from NA and have moved to EU haven't played azur for a while and yesterday i went to play but it says i have no player data on the server i played on despite having linked my acc? Is there any way i can get it back?
lyric lodge
NA and EU use the same servers
rough bear
Idk i just can't login but i did send an email hoping they help
lyric lodge
What happens if you click the extremely pooorly named "results found" button?
sinful yoke
From where
above the server list
rough bear
All of them say no data tho that's why i was confused as to why i have no data if my acc was linked
urban wind
All of them say no data tho that's why i was confused as to why i have no data i...
maybe u used another email / login method
fickle isle
I'm starting to get baffled here
the game sometimes forcibly re-launches mid sortie starting since like at least 5 months ago
I took my phone out of my phone case and unplugging it from the charger to see if that helped which does
But now I'm confused again because i've recently had a spike in forced re-launches despite my phone not being too hot and I'm just grinding W12 which isnt as intensive on enemy/bullet sprites as W13-15
I dunno why it happens alot, I know it's most likely due to my phone's specs but I didnt have this issue for just over a year ever since I got my current phone
balmy spire
Well ,why no one contact me for my gems? 
balmy spire
From the to ru discord event
cosmic dock
From the to ru discord event
a staff member should have DM'd you and you needed to provide your server and uid. if you were not DM'd, message one of the admins to help you. if you were DM'd and were late to respond, then its too late and the gems are most likely forfeit.
balmy spire
a staff member should have DM'd you and you needed to provide your server and ui...
No dm
balmy spire
My dm in 2 month time
misty crow
My dm in 2 month time
did you check the "message requests"?
balmy spire
did you check the "message requests"?
Duno that
misty crow
that i dont know 
if you did receive a DM from our staff, you could contact them and see what they say
balmy spire
So contactem on DM
misty crow
if they sent you a DM, try to reply them ye
acoustic citrus
Is it just me or can anyone else not tap on the lantern on the floor in noshiro’s dorm at night? I’ve tried from multiple angles and closing and opening the game but still have this problem.
(The one on the rock bed by the window)
balmy spire
You eould have gotten a friendship request. It's too late now though.
No friend req ,if thers a friend req maybe i would notice
grave sail
guys can ios account be playable on bluestack or it requires andriod account only
sharp crest
former
just remember your login details
gusty zinc
Sirius and Noshiro are transparent with black faces, repairing assets did nothing.
This only occured after the Noshiro update, before that Sirius looked normal.
cosmic cloud
I need help (but that's ok to refuse it) :
I fell like i lose my progress. I deleted my x account (since i decided to go into Bluesky only) and i dont think google play thing was take in account
I dunno if it's relied to ID or a "account code" but i dunno if that's looking impossible to reclame lost account ?_?
carmine hedge
Any way to change the yostar email binding? I use that email for too many sign ups and I want to separate all my games accounts to a different email
static carbon
Binded my account without knowing if it was my main account. Now I’m locked when I tap to log in
cosmic dock
/techsupport @cosmic cloud@carmine hedge@carmine hedge all 3 of you will need to email CS. only they can help with binding issues. if account recovery is also needed, they'll help with that process as well. have info like your uid ready, as well as any purchase receipts.
low wyvernBOT
astral mantle
Sirius and Noshiro are transparent with black faces, repairing assets did nothin...
I've had the same problem, but before the update adding Noshiro. Even deleting the assests in game didn't work. I had to fully uninstall and even then it didn't last that long before the issue popped up again. I think it's just due to low device specs
upper iris
any suggested way to download AL outside the appstore like apkpure/qooapp? My phone just broke (and I can't log into the play store on bluestacks since I need my phone for 2FA)
qooapp doesn't seem to load for me in bluestacks and AL 8.2.1 from apkpure seems to just load to a black screen
ok nvm it's starting to work through qooapp. apkpure did not work
lost palm
Hey! How long does it normally take to hear back from customer support? I bought gems today but it gave me an error code and I didn’t receive them
cosmic dock
Hey! How long does it normally take to hear back from customer support? I bought...
it can take a couple of business days. since the weekend is starting, i wouldnt expect a response until tuesday or wednesday. check your ingame mail incase the gems do show up. if you were charged, then wait for CS to get back to you.
lost palm
Yeah I was charged and I sent them the screenshot I guess I’ll just have to be patient 😫
trim wagon
hey so my azur lane doesnt want to open in my phone its stuck on update complete loading game
smoky hearth
i get from our Akashi mail and she gives me 9k coins and i didn't get them after claim 😦
abstract swan
My game freeze during exercise, how to contact customer service ?
fickle isle
My game freeze during exercise, how to contact customer service ?
Have you tried force closing and relaunching the game
or restarting your device
abstract swan
Restart device havent. Restart game for 3 times.
north bear
So, when i want to play in certain stages like 3-4 or 5-2, i have this error
black screen, no guy, but there its the HUD of the islands or clouds
delicate musk
I am running into a payment error through google play. I tried to buy gems via top up only for Google to not approve the payment via one touch. The plus side is I did not get charged. Though I am keeping an eye on that.
trim wagon
hey so my azur lane doesnt want to open in my phone its stuck on update complete...
can someone help
outer cliff
Hello. I'm an old player trying to login with my Facebook account. I noticed they did a change on the account management while I was off.
I tried yostar first but it didn't work. My server was Avrora but I was thrown to a new game.
Then I tried Facebook, the platform I used to create my account. I have login in Google Chrome (I'm android) but I get this screen and then this error.
grizzled whale
Would uninstalling and reinstalling the game free up space or would it still be the same? My app is 21,12 gb atm
vagrant sequoia
The old junk files will be gone so yes, and you also get the option to not download additional assets like ld2s/voices and other stuff
Make sure your account is bound especially with all the yostar account issues recently
fresh ore
Im having issues trying to log in as a returning player, i need to grab that shinano skin before its gone in a couple hours
this just keeps showing up and I don't know why
edit: got it sorted 
lime lance
ok so
bought some gems i lacked to be able to buy atago's skin before it was removed from the store
bought the 0.99 USD gem pack
got the gems but no charge in my bank account or credit card and it appears as ''processing''
errant drum
How i can get second password? I miss my second password 😦
cosmic dock
How i can get second password? I miss my second password 😦
/techsupport i havent looked at that setting in a while, so i forget if theres an in game menu for it, but i assume youll need to email CS if youve forgotten it. since its the weekend, they might be slower to respond, so give it a few business days
low wyvernBOT
strange nexus
Hello, im new to this game and in those days i tried to play it on Pc but i dont know why when i leave the game on background my game fps go from 60 to 5-10. any help?
fickle isle
Hello, im new to this game and in those days i tried to play it on Pc but i dont...
You might have better luck asking around in the community for whatever emulator you're using, this game doesn't really have much in the way of graphics settings
Tho you could try switching to 30 FPS instead of 60, that might reduce the graphics load on your conputer
karmic nebula
I am a returning playing that played 5 Years ago, Did they remove the GooglePlay login? as I had purchased around £200 worth of gems, played for a bit and had nice characters. Is there a way for me to get my account back?
I have the googleplay receipts if needed
lyric lodge
There never was a GooglePlay login
cosmic dock
I am a returning playing that played 5 Years ago, Did they remove the GooglePlay...
/techsupport email CS. they can help you with account recovery. have any info about your account ready, like uid, server, etc. as well as your receipts. since its the weekend, they might be slower to respond.
low wyvernBOT
karmic nebula
/techsupport email CS. they can help you with account recovery. have any info ab...
I honestly don't remember things like UID or Server, but I have the receipts and I am 99.9% sure I would have made my in-game name Tyzzer after the tutorial
I have emailed them, thank you for your help and advice
ebon crag
Hello. I've bought a few gems to be able to buy the atago skin, but it's been more than an hour and I still haven't received them
cosmic dock
Hello. I've bought a few gems to be able to buy the atago skin, but it's been mo...
/techsupport wait another hour or 2. during that time, relaunch the game and check your in game mail. if the gems dont show up, youll want to contact CS. unfortunately, this might not get resolved before the skin goes away.
low wyvernBOT
delicate harbor
/techsupport wait another hour or 2. during that time, relaunch the game and che...
sadly, I had to do another top up to buy the skin instead since my first one charged me but didn't give me any gems. (tried it right after the initial announcement)
cosmic dock
sadly, I had to do another top up to buy the skin instead since my first one cha...
the same advice would still apply. if the gems havent show up, email them and they can sort out the gems. at least the other purchase worked!
delicate harbor
Indeed. I'm not too worried about it. Thanks 🙂
turbid citrus
Tries to buy the 1200x2 gem pack and I got an error during purchase, ipay says 21.19 was paid for it though.
Need the gems for the skins before they go away
outer elbow
had problem updating for the first time, kept spamming confirm button more then 10 times, somehow did it
not available on play store for me anymore, hate that, cuz now if there's a mandatory update, I can't do it-
elder grove
question if i played azur lane 4 years ago and i want continue where i leaft off how would i do that if i dont remember that info?
frank bay
not available on play store for me anymore, hate that, cuz now if there's a mand...
You can obtain the APK from 3rd party websites
torpid geode
sometimes the game doesnt respond to my touch inputs. It only resolves itself after restarting the game
small osprey
Help me please, please, please:
Hello, can I ask for assistance on my account?
I heard from my friend that AL had a new way to enter the game so I panicked and redownloaded it after being gone for months:
cosmic dock
Help me please, please, please:
Hello, can I ask for assistance on my account?
...
/techsupport email CS. the new account bind system has given a lot of players issues. they can help sort it out. allow a few business days for them to respond. have any info about your account ready, like name, uid, server, etc.
low wyvernBOT
small osprey
/techsupport email CS. the new account bind system has given a lot of players i...
I hope this works.
small osprey
/techsupport email CS. the new account bind system has given a lot of players i...
also, Is the UID my Username?
cosmic dock
also, Is the UID my Username?
no, the uid is the number associated with your account. in the profile page, it would be under your username.
while CS can help some without the uid, it would make things easier. hopefully you ahve it saved or screenshotted from before
small osprey
while CS can help some without the uid, it would make things easier. hopefully y...
I don't, but hopefully I can have it back. 
cosmic dock
i hope so too! theyll let you know what info to provide to prove account ownership and such.
small osprey
i hope so too! theyll let you know what info to provide to prove account ownersh...
Update on the issue. I'm happy to tell that they managed to successfully return my account and thankfully nothing seems to be gone. Thank you once again!
cosmic dock
Update on the issue. I'm happy to tell that they managed to successfully return ...
glad it was successfully resolved!
sweet charm
i can't access my account anymore it says that the account im trying to log in wasn't binded... what should i do 😦
it says this, but this was the email i've been using the whole time... 
.
turbid citrus
It’s been 24 hours. Still haven’t gotten gems. Was also double charged for fair winds pass.
urban wind
It’s been 24 hours. Still haven’t gotten gems. Was also double charged for fair ...
/techsupport
low wyvernBOT
uneven girder
For some reason my game freezes or close to freezing when i try to log in sometimes, it plays the sound of clicking when you press to enter your port but nothing happens for several minutes. This sometimes happens when claiming daily log in bonuses as well(The device i am using is a iphone15, not sure if the game has problems with it )
slender nest
i was doing my dailies and siren operations, got kicked off with a "server maintenance" message, tried to log back in and it says my account is banned
digital nexus
https://youtu.be/b6I3hdvaJeM
I went into the game and rebooted the laptop but it didn’t work, and I checked the integrity of the files
bright storm
I've been contacting support on recovering my account since July via the customer support email and they have been no help this whole time.
I'm asked to provide information via automated response, and after everytime I do I get no further information. This has been ongoing for well over half a year now.
How do I escalate my issue so a real human support staff sees it? I've sent any information I can (UID, server, name, level, purchase receipts, etc.) and I'm still just told "Dear Player,
We apologize for the delay in response and appreciate your patience. Currently, our customer service representatives are occupied assisting other players. However, your query is of utmost importance to us, and we assure you that we will get back to you at the earliest possible opportunity.
Thank you for your understanding and continued support.
Sincerely,
Yostar Games"
All this time and money to be treated like this is embarrassing
shut oasis
Hey I'm missing some memories that I know for a fact I got:
Half of the Sails and Spooks and all of the Second Part of the Holiday Special Memories just
Aren't there
misty crow
I've been contacting support on recovering my account since July via the custome...
For such issues, I would recommend starting a new email thread instead if you haven't
Because people here have gotten responses here with regards to account recovery in about 1-3 working days
Beyond the template reply you received
misty crow
Hey I'm missing some memories that I know for a fact I got:
Do contact customer support in game or via email
shut oasis
Alright
bright storm
For such issues, I would recommend starting a new email thread instead if you ha...
I've started multiple new threads. I'll recieve an automated reply almost instantly, and after providing the requested information I'll get the quoted email above 1-2 days later.
I've been doing this since last July. Email->automated reply->give information->1-2 days get the email above->wait multiple weeks with no response->repeat
misty crow
I've started multiple new threads. I'll recieve an automated reply almost instan...
You may want to double check the information you provided and make sure it's accurate, just in case there are mistakes that could prevent you from getting your account recovered
Frankly, if you already got that email above, it means a human staff has already seen to your email, and beyond that there's little much you can do
cosmic dock
i was doing my dailies and siren operations, got kicked off with a "server maint...
/techsupport email CS. there have been a lot of false positive bans recently, usually from weird gem purchases not being charged. they can look into the ban message and let you know what happened to your account.
low wyvernBOT
bright storm
You may want to double check the information you provided and make sure it's acc...
I have screenshots so I know the information is correct, but is there really no way to escalate this further? I've just been left with no assistance besides generic responses
misty crow
I have screenshots so I know the information is correct, but is there really no ...
Nope, there is no way to escalate this further
Even if you were to try to contact the staff here, they aren't customer support staff so they won't be able to help either, and would just redirect you back to email
bright storm
Nope, there is no way to escalate this further
Even if you were to try to contac...
About what I expected but still dissapointed. Shame I'll just be forever left in the dark on this
digital nexus
https://youtu.be/b6I3hdvaJeM
I went into the game and rebooted the laptop but it...
@misty crow help
misty crow
<@306975612877275138> help
bind your account and reinstall it
digital nexus
bind your account and reinstall it
the error disappeared, I don't know why
empty prawn
Hello, if we have a problem with our account in game where can we contact support to try and recover the account ?
lyric lodge
/techsupport
low wyvernBOT
empty prawn
ok thank you
low granite
Hi, I need urgent help. I logged in.today just to see this
I have no idea why this happened, please help
ZyroBerk, from the Sandy Server
cosmic dock
Hi, I need urgent help. I logged in.today just to see this
/techsupport email CS. there have been a lot of false positive bans recently, usually involving gem purchases. they can let you know what happened and sort it out.
low wyvernBOT
faint leaf
I just got a new phone a week ago, Google 9 Pro XL and when I tried to launch the game this happened? Any idea on how I can fix this?
It just doesn't load past this.
Yes
No, I'll try
That didn't solve the issue
Will do
I think something went wrong when my data transferred from my Samsung to this phone and that's why it did this
Fixed thank you for helping
onyx swift
/techsupport
low wyvernBOT
lyric lodge
That makes no sense, data is stored serverwide. Its never "transfered"...
cosmic dock
That makes no sense, data is stored serverwide. Its never "transfered"...
they mean that when they (winter everfrost) got their new phone, they transferred their data (photos, music, apps, etc.) from their old phone to the new one and not downloading from scratch. that transfer fubarred the AL app, preventing it from launching. not that the game data itself was borked. given how spaghetti AL can be, that wasnt too surprising.
lyric lodge
(Sounds more a Samsung issue, not AL)
low granite
I have no idea why this happened, please help
got my account back, ban was due to a weird failed transaction
ember quiver
So got a new device, went to login with my account and everything is gone and i cant seem to get it back ?
lyric lodge
Did you connect to the right server?
ember quiver
Yes
I have my account tied to several services including yostar account but none are working
vocal kindle
My azur lane account was binded to my personal email for years, but i unbinded it to link to my twitter, however the twitter acc was hacked, they probably saw that i played azur lane, hopped into the acc, and unbinded from the twitter acc to some random facebook acc that i've never heard of (at least that is what the CS told me).
I gave every info of the account proving that it was mine: uid, server, commander level, screenshots of both my email and twitter acc, purchase history from the google play store, everything, and the only thing i get is the automated responses.
I just wanna know if there is something to do or do i just give up at this point, because it's been like 2-3 days trying to get it back but CS seems to just not care...
lyric lodge
2-3 WORKING days are the common response time though
vocal kindle
Ok, guess ill have to wait a bit longer then
ember quiver
how do i get to the customer care center .. tried going to the website but there is nothing there ?
lyric lodge
/techsupport
low wyvernBOT
ember quiver
Sent an email. Account issues after new install
midnight gyro
Hi i redownloaded the game after not playing for a year, but i can’t access my yostar account. Anyone know how to fix it ?
strong burrow
I found this problem: when the battle result with meta is shown, the video card load goes to 99-100% load. As soon as you remove the statistics screen, everything returns to normal.
slender wraith
Been trying to recover my old AL account, iirc it was either logged in via Facebook or Twitter
But it wasn't binded to a Yostar account at the time, so it's tricky to get in
Twitter log in ended up in a new account, and Facebook gives an error whenever I try to use it to log in, not sure what the issue is there
Any suggestions?
nimble granite
I've had two incidents where my purchased items never came to my inbox in game until I messaged support about it. I provided screenshots of my purchases, and the customer service rep stated that there was a verifiable error that could be cleared. once cleared the items came to my inbox
logging in today my account is banned. i look at my bank records and see that I've received refunds for my purchases. my account should have a history of the support tickets showing the errors i encountered and that the refunds for my purchases were triggered by this error and read by my bank as an incomplete transaction.
If needed I am willing to pay the debt accrued by this interaction if needed, but my account shouldn't be banned for an issue out of my control
carmine hedge
haven't bound my account yet. Should I focus on binding thru yostar email? or thru yostar account center?
I closed the prompt for seven days but maintenance is coming so I want to know which is the best course of action
vocal kindle
2-3 WORKING days are the common response time though <:NagaThonk:721896665174376...
So apparentely they cant give my account back nor they can delete it, even after i gave every info they needed, well guess im never playing again lol
fickle isle
Been trying to recover my old AL account, iirc it was either logged in via Faceb...
Try sending customer support a email (al.cs@yo-star.com )
brittle python
Anyone else playing via LDPlayer? What are your settings? I'm using a 4090 with i7 gen13 but the fan is loud af.
My settings are 8cores, 8192 RAM.
urban wind
Anyone else playing via LDPlayer? What are your settings? I'm using a 4090 with ...
same settings and im using 3060 laptop no fan sound. sounds like a skill issue for me
vernal grail
Hi i redownloaded the game after not playing for a year, but i can’t access my y...
i have the same problem too but for me, I use yoshtar acc on arknight which works fine but when I want to bind it to Azur Lane instead of FB it would deny me.
agile bramble
lyric lodge
Login to your bind to the left
agile bramble
Thanks didn't know that was the problem XD
robust python
does Account deletion apply to all servers once done or its only one server only?
outer herald
i have the same problem too but for me, I use yoshtar acc on arknight which work...
I think if you bind your Yostar account to one game, it will pick up the other game that you use for that game's Yostar Account. Since they show that it will bind to any game that is published by Yostar now
vernal grail
I think if you bind your Yostar account to one game, it will pick up the other g...
Aah, i see. then it's okay. Thank you.
outer herald
Yeah if you use the same Yostar account for say like for Arknights then it will pick up the info for AL, and vice versa
Also you can check on their website to see which games are bound to that account along with which binds you also have for it too
compact ledge
Is there any way to skip that Yostar account binding? I keep getting a white screen on my emulator and can't even click the "remind me later" option. The game runs fine, though.
carmine hedge
Sorry, could anyone help with my situation?
I already bound my account to a, in example abc@gmail, I already logged in to that abc Yostar account and checked it out, the game was already bound to the Yostar account following Yostar login system update.
However, when I try logging in, I don't get it why this one hits me. Kinda confused.
Same thing happened with my JP Yostar too.
sonic shell
Same with me, its a bit tricky
Tldr, this morning I already contact costumer service to unbind my old account into the new one that already bind with Yostar account (I want the same email both ingame account and yostar account, so I contact costumer service to unbind my account and I will bind the new account that same with Yostar account. But failed, its a bit sus cuz it says "third party account is already bound with another UID which I never know about it
carmine hedge
Tldr, this morning I already contact costumer service to unbind my old account i...
Tell them that you don't know if you use those emails before, they may tell you to enter UID, Server, prove of ownership...
Please remember, the processes in JP and EN 's customer service may be different, but be calm and tell them.
sonic shell
Tell them that you don't know if you use those emails before, they may tell you ...
I already do it, they already fix everything
carmine hedge
Please tell them once again that the email you want to bind with is occupied
carmine hedge
I already do it, they already fix everything
Glad to hear fella commander, so is everything fine now?
sonic shell
Glad to hear fella commander, so is everything fine now?
Yes
carmine hedge
Yes
And also: Yostar ID or log in using Yostar account is not available yet!
This is informed by Yostar JP
The bind email and the email on your Yostar account may be the same one!, but your Yostar email can be changed independently without changing the bind email
In example: Bind for the first time
So, if we need to change the email, maybe we think changing Yostar email and done. What actually happened:
Now I log in to the game by Yostar:
456@gmail > code > login
You will meet the " Your Yostar account is bound with another game account" , which is the account named "catpitalism" at 123@gmail
Yostar JP said to me that Yostar ID isn't launched yet, therefore using 456@gmail to log in won't be working.
You still have to use the email bind to login into the game
If you want to change email bind, contact Azur Lane support
sonic shell
Thanks!
runic saffron
This error popped up a few times,any suggestions?
static vessel
try to restart the game
runic saffron
Multi time did,it wasn't fixing it
sly quiver
Hello Tech Support, I'm having an issue on Memu (an emulator) regarding Azur lane. Basically When i'm at the loading screen where i can log in and click either settings or click any button to enter game it doesn't let me in, it just puts me to a white screen like forever. Is there anyway to fix it? because i do wanna play and try the game. I hope you guys can help me fix this issue. Thank you!
floral pine
@fleet reef here should get you some help maybe
fleet reef
Yea, never mind got it
drowsy moth
Anyone else sometimes have an issue with purchasing items where it gives you a "Payment failed: Backend sum sum" and dont recieve the items? But still get charged.
viscid junco
Posted this on reddit, but I will ask here as well.
I have two Google accounts and I have used up my gift cards by accident on the account that is not bound to the azur lane app.
Is there either a way to purchase stuff from that other account in Azur Lane, or not?
And if I will have to unbind, then rebind my account to the email that has the gift cards loaded up on the account (which I personally would not mind doing if it means I will be able to purchase stuff), how do I get around to doing it?
Google Doesn't allow transferring funds between accounts in any way which I learned way too late and now I am in quite a pickle, so I figured I would ask for help here, maybe someone was in a similar situation and could give some helpful advice? Thank you in advance!
drowsy moth
Posted this on reddit, but I will ask here as well.
I have two Google accounts ...
I havent had an issue with this but I can maybe suggest something. Just make sure you have your account linked with at least 1 or 2 other things besides google, that way if you unlink the google account and you cant use the funds on the other account you can still log in and use the normal account. But once you try and link the account with the funds to it if it allows you, use the funds then. Sorry if it doesn't make much sense.
If you need any clarification lmk
The account binding stuff should be in the settings on the app too
drowsy moth
Posted this on reddit, but I will ask here as well.
I have two Google accounts ...
As for your question, No I dont believe there is a way to purchase stuff from the other account and transfer it to the main one
You can try contacting support and see what they say
But im sure thatd take some time
viscid junco
I havent had an issue with this but I can maybe suggest something. Just make sur...
I actually understand what you mean, so all good!
I am gonna bind twitter and then try to contact support later today, thank you for help!
Do you contact support through in app menu or some other means by the way?
drowsy moth
I actually understand what you mean, so all good!
I am gonna bind twitter and t...
Id say also take a ss of your UID, your used and all that stuff just incase something goes wrong, should make it easier to get your account back if anything. Screen record it sum, take precautions
viscid junco
Id say also take a ss of your UID, your used and all that stuff just incase some...
I shall do so, thank you very much!
jagged pawn
I can't enhance my cats, it keeps getting thrown into a blank screen
river ice
Whathe hell is this? It just started wanting me to bind an account and when I try to bind it it tells me my account is already binded... W T F
versed swallow
Trying to log in but the update is not updating
ember quiver
Wondering what is up, I have tried to recover my account for over a week and nothing heard from any of my emails ?
versed swallow
Trying to log in but the update is not updating
Scratch that, just had to restart my phone.
desert wagon
When all else fails, turn it off and on again.
lyric lodge
Whathe hell is this? It just started wanting me to bind an account and when I tr...
Don't remind me for 7 days at the bottom there
robust python
does Account deletion apply to all servers once done or its only one server only...
does Account deletion apply to all servers once done or its only one server only?
sinful yoke
does Account deletion apply to all servers once done or its only one server only...
all, the entire account is wiped
lapis root
Hellooo, heeelp
Do you have 20 EU ships?
urban wind
Have U try restarting game
wary pelican
i am unsure if this is a bug or am i doing something wrong but my notification are not working.
Basically after reinstalling my notifications work, i play the game without any issues for a few days. then suddenly my notifications stop working. I check my in-game settings and it says "enable alarms & reminders to enable notifications" but the thing is i did not disable anything in my device settings. i check my device settings and try to enable it, once enabled, i exit out that settings page it goes back to being disabled. so my notifications don't work as a result.
then i reinstall to fix it and all settings/notifications work again for a few days and everything above repeats again. Hopefully this can be fixed as its tedious having to reinstall time and time again to fix this.
im currently in the middle of reinstalling the game again so i dont have any screenshots to show this issue (i forgot to take them, but knowing my luck this is gonna occur again in a few days)
misty crow
i am unsure if this is a bug or am i doing something wrong but my notification a...
this may happen if the phone is putting the app to sleep/deep sleep for whatever reason
you may want to ensure the phone is not putting the app to sleep
wary pelican
i have turned off that in settings, by allowing unrestricted battery usage
or i made sure that doesnt occur
winged fossil
how much is Azur lane in terms of gb rn
desert wagon
how much is Azur lane in terms of gb rn
about 21.5 gigs for me currently.
winged fossil
about 21.5 gigs for me currently.
okay cuz i moved to new phone and it keeps downloading things
and when i did the math it came to about 21gbs
so its all good
gritty raptor
Greetinga everyone , i have issue with account i cant sign in in the game through yostar account and it says you cant bind it .
Thanks to everyone
floral pine
@vernal vault here
vernal vault
Pls help me recover my acc
cosmic dock
Pls help me recover my acc
/techsupport email CS. they'll help you with account recovery. have any info about your account ready to send them. name, uid, server, etc. if youve made any purchases, have the receipts ready as well. theyll let you know what info to provide. give a few business days for them to respond.
low wyvernBOT
vernal vault
/techsupport email CS. they'll help you with account recovery. have any info ab...
Send to U?
cosmic dock
Send to U?
not to me. email them. the email address is at the bottom message.
ivory seal
Hello tech support
So I'm using Facebook to login
It's telling me to bind it
And I'm confused
How are they gonna send me the code
Like please help login
carmine hedge
hey chat-
I haven't bound my AL account to any of the binding options on settings, But I was able to bind using the yostar account on prompt (yellow website prompt)
is it okay? or should I bind it to a yostar email first
formal storm
hey chat so i have bound my account to yostar account, was playing fine until i deciced to clear some caches on emulator (i did unistall it to change it to new location), reinstall it again, login by using yostar account but got greeted by the tutorial (same server my account was on), checked on yostar page and my account are still there, so what happen here should i contact CS ?
clear sky
hey chat so i have bound my account to yostar account, was playing fine until i ...
If it's the same account and the same server, then it should work. Try contacting CS. It helps if you have your account UID written down somewhere
fickle isle
and also if applicable, any reciepts of in-game purchases
echo valley
did they not include "spring fireworks party" in this update on accident or am i just blind (more likely)
i can't find it
lol
lyric lodge
Probably, you can't reach 25 envelopes right now
Also listed in patchnotes
"Manjuu Resort (During the event, play Fu Shun’s Great Adventure IV, An Shan’s Drawing Book, Fu Po’s Flawless Plan, and Spring Fireworks Party to get Red Envelopes."
Oh, ※The limited event, Spring Fireworks Party, will be available after maintenance on 1/23.
woven grotto
help, it's been like this for a few days even before the update
woven grotto
nevermind, it fix itself after restarting the game for almost 50 times
empty estuary
I'm still having this bug. I'm running on bluestacks 5.21.650.1063 N64
shell blade
Can't continue the game after reinstalling
lyric lodge
Hx, that's a CN file
river ice
WTF is this new binding method.. it keeps saying to all of my emails that they are already binded (yostar accounts) and when i got to yostar website and want to log in it doesnt work so they send me an email for password change but nothing is coming... wtf is this about
Can i unbound the random account that got bounded to my email so i could get to my azur lane account somehow???????
misty crow
Can i unbound the random account that got bounded to my email so i could get to ...
please email customer support
/techsupport
low wyvernBOT
gentle plover
Hey I cant start the mini game in the game
lyric lodge
Click cancel to start
manic creek
Won't let me purchase even after restarting the game nvm. got it to work after a moment
heady jewel
Click cancel to start
Thank you for this, I thought I had hit cancel and just sent back to the first screen
rapid wraith
how can I move azur lane to my sd card safely or can I just copy and paste the files over to the sd card without any worries?
misty crow
how can I move azur lane to my sd card safely or can I just copy and paste the f...
You can move the app itself to the SD card by doing the in device transfer
But you cannot transfer the additional game files (which is the bulk of the files) to the SD card
So that's about maybe 1.5GB you're transferring
rapid wraith
So that's about maybe 1.5GB you're transferring
is this 1.5 GB the "com.YoStarEN.AzurLane" or is it something else?
misty crow
is this 1.5 GB the "com.YoStarEN.AzurLane" or is it something else?
Pretty sure that's the downloaded game files itself
You can check to see how much space it occupied
mint rampart
my game is bugged, is there any way to get help?
frigid crescent
What is the new binding account method in the game both al and ak?
worldly pecan
do maintenance compensations expire?
ok nvm, I've just been informed of storage function
muted mason
Good afternoon, there is a problem with the An Shan quest, it gives me this error and I can’t complete the daily task
cosmic dock
Good afternoon, there is a problem with the An Shan quest, it gives me this erro...
#bug-reports message there is. if you bought the bamboo bubble machines from the dorm, it affects the coloring book rewards. day 3 and day 5 or 6 rewards them, but you can only have 2 max.
muted mason
https://discord.com/channels/456397991847395339/468804420801527810/1330520166001...
Got it, thank you 👍
dry hound
is this normal or just untranslated
misty crow
the latter
snow vapor
When emailing support do they not send you a confirmation that they received your email? In-game chat is not responding as well
carmine fractal
Pardon me @misty crow but I did not get the missile reward mail in game, is there anyone I can contact for assistance?
misty crow
Pardon me <@306975612877275138> but I did not get the missile reward mail in gam...
did you participate in any of the battles before the boss died
lyric lodge
Pardon me <@306975612877275138> but I did not get the missile reward mail in gam...
Is your server done with the raid too?
snow vapor
So just gotta wait and pray?
carmine fractal
Is your server done with the raid too?
Yes they finished it right before I finished escaping to less on fire places (saw it was at 0 an hour after that was all done over the past few days)
lyric lodge
did you participate in any of the battles before the boss died
Then ^
carmine fractal
Currently trying to figure out which category in the submit bot best fits the situation given the vague text box issue where they didn't say you CAN'T get the missile if you did not battle before completion
Since given that was an error, I am trying to rectify that since the only 'no missile' caveat listed was mailboxes being full instead of 'If you don't fight before 0 you don't get the mail'
lyric lodge
Well, seems you didn't, then yes, no reward for you
dusty token
So, I fell asleep with my game fighting on 13-2. Just got back around to it. The battle timer is expired, the boss is defeated, but the stage won't end.
I've tried retreating in the stage which didn't work. I also tried going to a different stage and retreating. That didn't work either.
What can I do to get out of that stage so that I can keep playing stages?
mint bobcat
What can I do to get out of that stage so that I can keep playing stages?
reopen the game
dusty token
I did it a few times. Weirdly, the third time was the charm.
lyric lodge
Can you post your /logmode?
worn bough
its ok now, it was just my ISP, it did the same for all my games
verbal anvil
/techsupport
low wyvernBOT
verbal anvil
I have installed the app after few months, i had a yostar account but i missed the transfer to the new system. Now, when i tried to login in, it tells me that the account has not been bound to a yostar account. Am I cooked?
robust python
I know Emulators are usually not a discussion here, but can LDPlayer Version 3 handle Azur Lane?
robust python
thanks for the response 
carmine hedge
I kinda have a problem with bluestacks where parts of the interface glitches
it happens randomly but it's annoying especially when I'm on a dark place and it flashbangs me
urban wind
I kinda have a problem with bluestacks where parts of the interface glitches
i personally use LD player for al so u can think about switching it no problem so far
bs has some random bugs with the game for some odd reason
carmine hedge
i personally use LD player for al so u can think about switching it no problem s...
I'm considering the change but I'm concerned if Arknights and BA would be buggy on LD
urban wind
I'm considering the change but I'm concerned if Arknights and BA would be buggy ...
ba wont
ark night u can use googleplay PC
but the only sad thing is u cant run simulator and googleplay pc at the same time
wait acutly i rmb ak can work on LD also i play before
visual quartz
My Facebook account is suspended. Can anyone help me log in with my Yostar account?
lyric lodge
Do you have both login methods. Otherwise if only FB you need to contact support
/techsupport
low wyvernBOT
median timber
Hello, I want to log in to my Azur Lane account, but my Yostar account said my Yostar account is already bound to another place
sudden mirage
So I’m trying to run private quarters on an IPad 9 and it crashes frequently. Any idea why and how to fix?
sudden mirage
Hello, I want to log in to my Azur Lane account, but my Yostar account said my Y...
I had the same problem, just log in as a guest and use the in game player support. Make sure you have evidence that it’s your account
paper lily
Good evening. Who should I contact if I want to unbind my Yostar Account, so I can bind it to another UID?
lyric lodge
/techsupport
low wyvernBOT
lyric lodge
@paper lily ^
paper lily
<@511496395555995649> ^
Thank you, but i checked the "pins" and already saw the answer. 
cosmic dock
i bought some gems and never got them?
/techsupport wait an hour or 2, relaunch your game, and check your ingame mail. If the gems don't show up by then, email cs.
low wyvernBOT
hoary fern
how i can fix this, this is the first time that this happens
urban wind
how i can fix this, this is the first time that this happens
restart game/relaunch game/ redownload assets
hoary fern
restart game/relaunch game/ redownload assets
also restarted the game and the emulator and still the same
urban wind
also restarted the game and the emulator and still the same
/techsupport
low wyvernBOT
urban wind
give that a try then
crystal cradle
Help i'm stuck
severe plaza
Help, I recently installed the game but it only showing black screen after logo splash screen.
desert wagon
Help, I recently installed the game but it only showing black screen after logo ...
On a device, or on an emulator?
severe plaza
on device
stark dock
Hello,
I've been stuck here since i finished the 700mb+ update...
I've done clear cache and restart my phone.
outer elbow
I can't install files anymore?
glass silo
I had the stuck on "Update Complete. Loading game..." bug as the two before, then tried to reinstall and apparently I can't login on my account anymore. It always starts from the tutorial, even though I'm on the exact server and email/YoStar account I used before.
blissful lake
Hi, I would like to ask where should I go to try to recover my account?? It seems I lost access after the new logging method was implemented and I changed my phone (either because I didn't log in correctly or any other reason). I haven't played in a long time and was thinking on coming back after getting this new gaming phone, but although I could access my AK account no problem, the AL one seems to have synched with a new (no data) one
I don't have the ID (I thought I did) but do have the account I used to log in (my X account) and can provide some info about it to verify that's mine
carmine hedge
Quick question
I try to login using apple or yostar but i keep getting this error
Help would be appreciated and i do apologize if i am at fault here
uneven arch
I need help accessing my account. I accidently clicked logout in the settings so I thought I had to log in with the yostar account info I originally set the account to bind to. However this does not give me access to my account. I have looked around and see NOthing for logging in like we use to have so I am locked out of the account currently. Can someone explain how to solve this problem.
uneven arch
@crystal vale How does one reconnect with an account that is registered to a yostar account but was made befor the yostar account was required? Accidently logged out and thought I had to login with the account info set for the yostar and now I can not get access back. it considers everything as new.
fickle isle
<@724118299004371018> How does one reconnect with an account that is registered ...
/techsupport go email customer service instead of pinging a staff member, I doubt they would want to be pinged (from their PoV) over such a relatively small issue
low wyvernBOT
uneven arch
I did it since its been over a week since I sent the first one with no response. I thought if they were willing to help it would be nice but if not then I will continue to wait.
midnight fossil
i just bought a pack from the shop but havent recieved the contents yet.... how long until its in my mailbox?
cosmic dock
i just bought a pack from the shop but havent recieved the contents yet.... how ...
should have been instant. if it hasnt shown up give it an hour or 2. also relaunch your game during that time. if it doesnt show up by then, email CS. their email is just a couple of messages up from here.
midnight fossil
alright thanks
fierce shell
I have signed up in my phone A but I want to log in and play it in my phone B but whenever I bind account it shows this
uneven arch
Log in to the yostar account and verify what is bound. If you do not have access to what is there you could try asking for the bound account to be unbound. Another option you may try is using a new yostar account. Not the best idea but it is the quickest. I am currently waiting for assistance from the help people and it has been a week. Time varies and it sounds like they may be on a week break according to another comment I read.
Also you may not need to bind the account to the other phone if you know the exact info used on the first phone. Supposable as long as the login account used is a match you can access the same account info. If it is a new start, try changing servers after accessing the original yostar account aslong as you do not have much progress to lose.
If it works you should see the original account data as an option to load and play.
uneven arch
yah, As far as I understand if this is the account you want to use you need to migrate the account somehow to the new phone. If your bound items are set you may be able to access it. If you want a fresh start it likely will not matter much. I actually have a problem with accessing my account currently so I can only suggest 2 things. If you want that account play on the other phone ask for assistance from the CS team to access it on the phone. If you want a fresh start ignore the register at first and bind it later. Likely with another email, facebook, or Tweeter.
The multi phone play they suggest is honestly not going to happen unless you had everything set up correctly from the start. Meaning no playing until done. I do not think it works most of the time. Also for migration the UID and such is needed to prove it is your account.
If you REALY do not need it leave for a while longer. Better to have the access on the one phone then none on both.
tired yarrow
I’m playing on iPhone and I switch to the 16 recently. And I could have swore that when I’m autoing siren op or this new event my phone will auto lock after it finishes / stops. But it no longer does that so my phone just sits for 30 minutes until I realize and turn it off. It even does this with battery saver on.
uneven arch
If the you are on a new phone it will require you to sign in to something. preferably to yostar. They made this mandatory. You can tell it to not ask for 7 days but it treats you as a guest then.
It is a new update they did which makes accessing accounts many times harder.
If you skip the sign in and have access to your old data (If you are lucky in how you updated) Make sure to set all of the bindings you can from the PC. It saves the data better then from the phone.
fickle isle
I did it since its been over a week since I sent the first one with no response....
Just send a follow up email and mention the lack of response on the first one or some shit
minor marsh
Is it possible to switch the email on a account?
lyric lodge
You have to contact support
mellow anvil
Hi there, excuse me, could you help me with something, please? is there a form to link my Discord account and my Azur Lane account?
misty crow
Hi there, excuse me, could you help me with something, please? is there a form t...
no, there is no way
fickle isle
I dont think you can use Discord as a bind for anything period
mellow anvil
I understand, well, anyway, thanks, guys
crystal scroll
I seem to be expericing the download bug as well. I tried to log-in but now it's stuck with checking for updates?
flat ruin
Despite my Azur Lane being binded to my Yostar account (same email for Azur Lane and Arknights) . Azur Lane showed me first mission after Yostar login.
It doesn't recognise my account (despite my account showed in Yostar site) . How i fix this?
It does recognise, but progress isnt there (Yostar account shows my level and etc. so . Name Aydin 97 , lvl 118)
lyric lodge
I believe it's not active yet, you still need to login with your original bind
flat ruin
I believe it's not active yet, you still need to login with your original bind
Won't that mess up anything?
I did bind it to different email before, it worked with Arknights. But when i changed OS drive and reinstalled it, i have this problem
What confuses me is Yostar site shows my account with that email, game fails
lyric lodge
As said, it's not active yet
flat ruin
As said, it's not active yet <:WarShrug:927391788325556275>
Also is it normal that it showing me this in Manage Devices?
While Account Info does show me both games
I go check if old email still binded
If that doesnt help, how i can contact Yostar support?
lyric lodge
/techsupport
low wyvernBOT
flat ruin
Fuck me, it is still connected to my old email
I logined via Twitter
I bind it again, hope it works this time
Oh, i can't change my email ...
Im contacting Yostar, this is strange issue
crystal scroll
I can't get past the download screen.
I click download to download the update and it just seems to freeze. What is up with that?
lyric lodge
Can you post the /log screen... and dl just update, or appstore update?
crystal scroll
When I go to the appstore it just says pending and keeps like its in a download loop or something.
lyric lodge
Reboot your phonedevice then try again
flat ruin
How fast Yostar support answers back?
lyric lodge
2 to 3 WORKdays... they are on vacation now so might be slower
flat ruin
2 to 3 WORKdays... they are on vacation now so might be slower
atleast i can login via Twitter
and grind
I wait then
onyx stratus
hello ,good morning how to fix this ? already tried reinstalling the game but it still didnt fix..i restarted my phone already 10 times and it still didnt fix..need some help
cosmic dock
hello ,good morning how to fix this ? already tried reinstalling the game but it...
try removing every ship and every meowfficer from all of your fleets, and then set the fleet/s back. sometimes there can be a desync when you make changes to your girls, but the game doesnt recognize the change, which locks combat areas. hopefully this resolves the issue
onyx stratus
try removing every ship and every meowfficer from all of your fleets, and then s...
thank you,im doing what you told me and it is fix now. thank you again.
stiff hemlock
How do I deposit coins back into the storage?
bright berry
you cant, storage is only for coins/oil gained from mail
stiff hemlock
Oh wow, but they let you withdraw way over the max
stiff hemlock
Damn that sucks, I cant possibly spend 380k and dont want to lose my passive gold
I'll contact support and see if they can help
fickle isle
Damn that sucks, I cant possibly spend 380k and dont want to lose my passive gol...
dont bother
eventually you'll reach a point where you barely give a fuck about your soft cap
cosmic dock
I'll contact support and see if they can help
i wouldnt waste their time for this, when they'll tell you the same thing. besides, with limit breaks, gear upgrades, meowfficerrs, awakenings, and gacha for gold spending, you can absolutely spend that gold and more. the merchant generation doesnt matter later on. withdrawing the oil would have been worse. gold is whatever.
stiff hemlock
I get that gold is whatever but since I do my dailies very regularly it feels like a big L to not accrue gold at the same time
cosmic dock
the merchant is the only thing that stops working with gold cap. dailys, weeklies, and all combat areas still give gold in full, up to the hard cap of 600k.
stiff hemlock
You're not wrong
wary geode
the hard limit is 600k
I thought 500k
bright berry
its 600k
grim herald
So uh, I just came back from two months ago
And when I try to play, it keeps on trying to bind yostar account
Why?
grim herald
Nvm
signal canopy
help how do I get my account back I tried logging in to facebook but it's not there, it just makes a new account
cosmic dock
help how do I get my account back I tried logging in to facebook but it's not th...
/techsupport email CS for account recovery. have as much info about your account ready for when they ask. UID, name, server, etc. if youve made any purchases, have the receipts ready too. theyre still on vacation for LNY, and the weekend has started, so CS might be much slower than usual.
low wyvernBOT
ancient dew
Im not sure if i take this to bugs or tech support but I play on the ldplayer emulator and i keep getting this bug 100% of the time now
I havent really found anything on it and im not sure if anyone else has had it either
ancient dew
Wait nevermind
After a bit of digging i found a thing that maybe fixed it
Basically i went to another server, did the tutorial and that got me through the thing when i logged back into my original server
empty raft
Im not sure if i take this to bugs or tech support but I play on the ldplayer em...
yo same just got it rn this happened to me for the 3rd time and it happens everytime theres a new update its annoying that i have to hop on another server then play the whole tutorial
empty raft
Im not sure if i take this to bugs or tech support but I play on the ldplayer em...
if anyone else experiences this, it might be worth a try to go on another server, complete the tutorial (annoying af but bear with it), then come back to your og server, then if that doesn't work, on the start screen of AL, click whatever account your using (like if ur using twitter click that) then login your acct, istg emulators are annoying af sometimes
carmine hedge
I need help with a failed purchase
cosmic dock
I need help with a failed purchase
/techsupport email CS and let them know. theyll handle the purchase error. have the receipt and account info ready for when they ask. since its the weekend and theyre still on vacation for LNY, they might be slower than usual to respond.
low wyvernBOT
ancient dew
yo same just got it rn this happened to me for the 3rd time and it happens every...
Yeah, now what if you just dont have any other tutorials to do?
I think thatd be an issue
empty raft
hey yo its me harbinlover69 back at it again wit the stupid ahh annoying ldplayer visual bug, i just got it again for the 5th time now, good thing i got it back immediately by clicking "force stop" in the app settings for azur lane. Now this is NOT a permanent fix cos my theory is that it has something to do with LDP's Graphics renderer (back then i had to change my renderer from opengl to vulkan to directx back and forth until it worked) and i hope it gets fixed PERMANENTLY in the future.
I will be coming back to this channel everytime this happens just so that anyone who experiences this doesn't feel hopeless cos istg this shi is more annoying than Nikke's first release bugs 💀
empty raft
hey yo its me harbinlover69 back at it again wit the stupid ahh annoying ldplaye...
okay its happening more frequently now its actually mighty worrying
fickle isle
okay its happening more frequently now its actually mighty worrying
have you already tried asking in the ldplayer community? Could be a issue related to the emulator you're using if you're having this much of a issue
cuz idk how much the tech support for the mobile client(s) can really help with Emulator related issues
terse lichen
howdy
obsidian light
Im not sure if i take this to bugs or tech support but I play on the ldplayer em...
I had the same issue though it's easier for me to get throught it on LD Player than with bluestack. Things to try other than what was already said or resetting and hoping the best, you can try playing the promotion video on the left side of login screen first, checking the "Do not show this again for today" on the patch note screen while logging in on another server so that the other server does not need to load it. It usually run normally for me after I managed to get through the issue once... until the daily reset then it might happen again.
cerulean timber
HEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEELP T-T
Hello! I have been trying to get my account back for over half a year. It was registered on Twitter in 2019. Now I can't find where my favorite collection went.
I tried three email addresses that were used that year
The device and Google Play from which this game was launched remained the same, but the game has its own authorization, which is why I cannot access it. I remember all the passwords, I can log into Twitter by recording, but there are no saves there, I suspect that the binding worked somehow differently. Please help and let me know what other information is required from me. The account was also logged in from another device and there is an autologin, but the device is so outdated that it cannot update Google Play services and, in addition, it physically cannot accommodate 20 gigabytes of the game's weight, it can only be launched from a computer.
Perhaps I know the Twitter account through which the login was made, but Twitter support does not respond. I hope that at least you will answer. I am writing to your support via mail, but there is no response from you.
flat ruin
How long it takes for support to answer mail? Should i resend after 2 weeks?
wet heron
how long should it take to get the spring gift bag B? i have been waiting over a 24 hours. game says i bought it if i try to buy again and i was charged for it in my credit card account but i dont see it in my mail or item storage
lyric lodge
Instantly. Is the money still on hold?
wet heron
i just got the lucky bag. i screw up. discovered had it showing as pending
sorry for the late response, i just got home from work
frank adder
hello, admin can i had a question with the payment here?
low wyvernBOT
flat ruin
I sent it during 29 jan, still no answer
im waiting until 10th and im gonna resend probably. I probably picked bad timing for sending that email
lyric lodge
Make sure it's not in your spambox. Also that's one week, not 2 weeks.
frank adder
No, you have to mail support
i did, hopely they refund my money 😭
purchase Lucky Spring B package and got error, i try other method and it works... but then they proceed the last canceled payment like 30 minute after MT
basicaly i bought that package 3x times
inland lynx
Good day, how can i contact AL support if something came up regarding payments
cosmic dock
Good day, how can i contact AL support if something came up regarding payments
/techsupport give them a few business days to respond. Have account and purchase info ready for when they ask for it!
low wyvernBOT
fickle isle
did you set it so that it isnt showing just TB?
gentle plover
I can do that??
fickle isle
I can do that??
gentle plover
Oh snap I didn’t know that but how did it change by it self??
willow dirge
Hey, while I wrote a pm to customer support here on discord, but I may as well ask here about my issue: if I tried to buy 2 times a packet (both from tablet and mobile), both times payment went though, but I didn't receive the said packet, where should I go with my issue?
cosmic dock
Hey, while I wrote a pm to customer support here on discord, but I may as well a...
/techsupport emailing them would be the best way. Give them a few business days to respond.
low wyvernBOT
willow dirge
Oh, thank you)
dense wasp
why i can't login azur lane via facebook? it always shows authorization failed after i click continue on my facebook popup
ripe plover
I wanna recover my old account that binded to a 2FA fb account. My phone got reset and accidentally erased my 2FA code on Google Authenticator.
radiant lava
I want to recover my old account since I transferred to a new phone.
cosmic dock
/techsupport @dense wasp@ripe plover both of you should email CS for account recovery. have as much of your account info as you can ready for when they ask. Aensland, make sure youre logging into the correct server. from the title screen, tap only once then look near the center. there will be a button that says "change." if you are accessing the correct server, then CS will help.
low wyvernBOT
cosmic dock
I want to recover my old account since I transferred to a new phone.
see the message i just sent about emailing CS. will apply to you as well.
exotic stream
uhh any help on why is it stuck there forever?
i tried reinstalling but it did not work
urban wind
uhh any help on why is it stuck there forever?
Try LD player it's better then bluestack
exotic stream
Try LD player it's better then bluestack
nvm i waited forever and it worked
urban wind
nvm i waited forever and it worked
lyric lodge
nvm i waited forever and it worked
100% dl'éd... then it installed
flat ruin
They haven't responded. I probably picked bad timing probably. Im waiting for two weeks to pass properly, and then i will send it again
it is Yostar account link related. Yostar site says it's linked, in reality game says it doesnt and shows different email
Mind you , Arknights got linked properly
Sure, thanks
Yeah. I wanted them to be linked to new email. While Arknights linked properly, i assume something bugged with Azur Lane
Funny part is Yostar site says my Azur Lane account linked and it shows my lvl properly . But game says nope
So supports help needed
also funny part, only way i could enter properly is due to Twitter link
old email would have worked too properly
signal canopy
/techsupport email CS for account recovery. have as much info about your accoun...
They still haven't replied
cosmic dock
They still haven't replied
I would say if you don't hear back by today, send them a follow up email. It might have slipped past their team because of lny.
silent pine
My guys, I need help. I bought today a new phone, and as I downloaded the game I wanted to log in, but after that my account somehow lost, and I had to play through the tutorial, and start from nothing. I have a lvl 97 account with a lot of stuff on it. How can I recover that account? I already write a report on the website, but I don't know how much I have to wait until someone reply on that.
cosmic dock
My guys, I need help. I bought today a new phone, and as I downloaded the game I...
/techsupport assuming your account was bound and you logged in successfully, check to make sure you accessed the correct server. the screenshot shows where you can tap on "change" to select your server. your bind doesnt default to your active server. if you are indeed on the correct server and you still have the tutorial come up, email CS for account recovery.
low wyvernBOT
fleet scaffold
why i can't login azur lane with Twitter my acc is binded my Acc is Binded to my Twitter but this keep's showing up
lyric lodge
Tick that thing at the bottom
rugged sable
my game on multiple devices keeps getting stuck at the lab
low wyvernBOT
tough roost
Would like to log in, but the game says otherwise. Been like this for the past 30 minutes. Mobile
fickle isle
Have you already tried force closing and relaunching the game?
tough roost
Ye, even tried switching phone's language to CN
lyric lodge
Retried rebooting your whole phone (that CN thing is from an issue fixed looooooooooooooooong ago)
tough roost
Ye, rebooted the phone and it worked, thank
sturdy willow
Mine isn't, I already rebooted
Also cleared the caches
Mobile data is fine, wifi not
lofty galleon
Getting back in to the game, and figured Id grab the level 70 pack as its cheap.
However it still says that it is in the store, even though I have been billed for it.
Then I get the google play error that I already own it.
Then get told its been purchased, not consumed yet.
sage jackal
Does anyone know how to unbind account out of game , my gmail that i bind in the game just got hack and it link with the yostar and X account that i use in game too, i afraid that i can lost the game account in the future😭
cosmic dock
/techsupport @sage jackal @lofty galleon both of you will need to email CS. Only they can help with removing a bind and they can help with purchase issues.
low wyvernBOT
lyric lodge
Getting back in to the game, and figured Id grab the level 70 pack as its cheap....
It should be in your inventory with the 150 of gear...
lofty galleon
It should be in your inventory with the 150 of gear...
I'm not gonna lie, my australian almost came through and every response I was going to make was rude or sarcastic.
I got no mail and no item to use. I did end up contacting support and getting it sorted because there was an issue.
lofty galleon
/techsupport <@774845506248900631> <@103646826745298944> both of you will nee...
Cheers, ended up googling the email and getting it sorted o7
fading crater
immstuck on update complete
crude merlin
Please, help me recover my old account. I have info on it, I can't login via Twitter. UID is 202253853
cosmic dock
Please, help me recover my old account. I have info on it, I can't login via Twi...
/techsupport email CS. since the weekend is coming up, they might be slow to respond. have your account info ready for when they ask.
low wyvernBOT
crude merlin
/techsupport email CS. since the weekend is coming up, they might be slow to re...
Thank's, hope they will answer before VD event is over... Didn't missed a single one till this day 😦
frigid ingot
i have account problem from a stolen phone, the game dont load my game save from google
lyric lodge
There is no game save from google... why don't you tell us what you try to do?
frigid ingot
yostar thing with facebook and twitter
my save was linked there
and dont lie, google before this thing about yostar migration thing started let u restore u account, because i do it in 2023 when my phone got crushed by a car
in a emulator and my game data was restored with my account
cerulean mesa
@sinful yoke Hello I am having some Issues as I was recently giving the prompt to bind my yostar Account to a new email address however now I am having trouble signing into the official website as I wanted to change or update my password and I tried to get it reset however I have not received any Email updates and I am afraid that I might have messed up my account in some way by using my new gamil.
I currently have access to my account and I just need it to be unbound because it is still bound to my old gmail.
Can you help me?
sullen holly
I haven’t played the game for a long time but I came back recently, I can no longer find the option to switch to Chinese voice line on certain ships, I don’t know if I remembered it wrong but I was pretty sure there were Chinese voice lines on AnShan?
thorny ember
Hi. How do i login to an existing account? I factory reset my laptop, and i tried logging in AL but it keeps saying the yostar acc already bound with another in-game acc.
wintry raven
guys r u know how to fix this? ive try to change country n switch the acc but i still get the same wrong, should i uninstall n install it again?
honest magnet
So, A.L won't Open and shows this instead, I have a good connection with an avg of 150 mbps, when It tries to boot, the game gets 0-1 FPS, but when it shows this error, It gets 60 FPS, The game was running fine last night, I don't know what happened at all, I hope someone can help me with this
wintry raven
ive try it but doesnt work
urban wind
<@&460646206851252224>
urban wind
<@&460646206851252224>
wintry raven
Ive done it many times with different countries, I tried to find tutorials on youtube but it didn't work
shell holly
Answered a call while playing and this was on the screen after I finished my call. Is that a bug or did I press something I shouldn't have?
lyric lodge
It's /logmode. Just click hide.
willow dirge
I sent a mail to Customer Support email 12d ago, and still no response. Should I wait some more?
robust totem
I bought the daily sortie refuel pack. I collected the item from the mail. Now I'm probably blind but where the heck do I find the item to use it? It sure isn't in the depot.
static vessel
mail -> storage
robust totem
mail -> storage
My hero. I missed that update.
gentle radish
Any one have any clue
Im trying log in Facebook for my game yet it won't let me it say redirected to many times
gentle radish
Any one have any clue
Im trying log in Facebook for my game yet it won't let me ...
Found the reason nvm
still matrix
I've been on this loading screen for 5 whole minutes and it seems like it won't load no matter how long I wait, how to fix this?
urban wind
I've been on this loading screen for 5 whole minutes and it seems like it won't ...
wifi problem
still matrix
wifi problem
Really? I have 2mbps rn
I know it's not that fast but it should be enough to load it
still matrix
I can try but idk if it'll work
still matrix
2mbps is like behond shit my friend
Ik but usually it's worse lol
still matrix
Yea I'm used to this I'm happy with 2mbps
still matrix
this is my just letting u know
Jesus... I wish
urban wind
2mbps will load for ages
even if u get to go in
the moment u need to load sth... for example pvp loading screen
ya wait again
still matrix
Nah it's fine I didn't have any problems loading in until now
It took me most 10 seconds to load after an update
urban wind
is it a wifi or phone network ur suing?
still matrix
Now I've been waiting for 5 minutes
still matrix
is it a wifi or phone network ur suing?
WiFi
still matrix
Phone
urban wind
would it be happen to ur far from ur wifi
still matrix
No it's right next to me it's in my room
still matrix
Yea I should upgrade asap but this isn't normal it never happened before
still matrix
Lmao BTW my download speed is usually 200kbps
urban wind
bruh
still matrix
This is fast for me 😭
urban wind
u must be on peak atm
still matrix
Yea lmao
urban wind
still matrix
I'll try to wait but I doubt it will work
still matrix
Yeah it's still loading
There's no way that's my wifi
I'm playing other games just fine
urban wind
U good luck my friend
still matrix
Can I somehow reset it without deleting the game?
I tried resetting my phone but it didn't work
still matrix
Bro it's been like 20 minutes ik my WiFi is bad but this isn't my wifi
urban wind
still matrix
At least it will load
urban wind
well u do u
still matrix
Ik it wouldn't even load it's impossible to wait that long for just entering the game
cosmic dock
@still matrix are you downloading from an appstore, or from an apk? if from an apk, maybe something corrupted with the file. if form an appstore, then most of whats been suggested already should have helped.
lyric lodge
Try /logmode , see if spits out an error
still matrix
<@880138445576613898> are you downloading from an appstore, or from an apk? if f...
I downloaded it from the play store
still matrix
Try /logmode , see if spits out an error
How?
rough viper
Good afternoon I forgot my login since now it requires a yostar acc and my og account didn’t have one, what do I do?
low wyvernBOT
late bolt
Nakakapag laro ako ng nikke,gfl2 at iba pa except sa arknight,azur lane,at arena breakout kapag naka connect ang memory card ko... Kapag tatanggalin ko nalaman nakakalaro ako ng arena breakout at iba pa... Hmmm
lyric lodge
What? English plz
late bolt
What? English plz
If I remove my memory card I can play what ever I want.. But when I using memory card I can't only play arena breakout,azur lane, ark knights...
stark dock
ah shoot, this is my second time having stuck on "Update complete, Loading game"
whole swan
What do i do here, my game is stuck too on" update complete, loading game"
harsh basin
It's fine if I don't create unified Yostar account right? I only play AL
vagrant sequoia
Soon enough when it fully launches, all accounts not bound there will become guests accounts with risk of loss if your device gets damaged/stolen
With Twitter and FB having issues from time to time, definitely bind your AL account to the new yostar account: https://account.yo-star.com/
harsh basin
Soon enough when it fully launches, all accounts not bound there will become gue...
So this is basically binding to your email?
coarse parrot
My game keeps locking up. The audio plays, and if I'm on an applicable screen the girls will play automated voice lines.
But I can put in any input or interact with anything.
Happens on Data and wifi. It's occurring at random, but it's gotten super frequent these last few day's.
vagrant sequoia
Does this means I'm done with the binding stuff?
If you see your UID and name in there, you're done 
signal dome
If you see your UID and name in there, you're done <:RenownThumbsUp:468866533490...
Thank you, I was having the same question when I accidentally clicked on disconnect from Twitter
BUT I already created and merged a YoStar account before accidentally pressing unbind
heavy glade
is there a way to change the email id which is bounded to my acc
vagrant sequoia
is there a way to change the email id which is bounded to my acc
/techsupport you'll have to contact CS, you can't change email bind by yourself
low wyvernBOT
heavy glade
Thank you
paper sphinx
In today’s story bit for the event, it keeps freezing for me after this point. Has anyone else experienced this?
lyric lodge
Do you have the minimal install? Not sure if Doria is IN the "dl when needed list"
Selecting to download ALL files should fix it
paper sphinx
Selecting to download ALL files should fix it
I don’t think my phone has the storage for that.
AL already takes up a third of my phones storage, while iOS and system data take up another third.
noble narwhal
/techsupport
low wyvernBOT
zinc bolt
In today’s story bit for the event, it keeps freezing for me after this point. H...
me too get this error and about to report, thank you guys
paper sphinx
In today’s story bit for the event, it keeps freezing for me after this point. H...
The same thing happened in todays story bit, this time when the Sardegna colonel was meant to appear.
fierce jackal
I might've accidentally deleted my account... i think i accidentally clicked delete account awhile ago when trying to log back in and do the whole binding thing.. is there any way they can reverse that? My account on washington that was linked to my facebook isn't there anymore
I have receipts from apple back in 2019 if that helps
lyric lodge
As said, they didn't update the "download files for missing content" on minimal installs... @paper sphinx @zinc bolt
lyric lodge
I might've accidentally deleted my account... i think i accidentally clicked del...
If you deleted your account... you deleted your account. You can ask support, but if you used said function... it cannot be recovered.
viral girder
Good afternoon, please help if possible. For a couple of months now I have a dorm for 3D ships-girls silhouette is not displayed completely, what with Sirius, and what with Noshiro. And also I have a problem with pumping Aegir in the simulator of fate, he just does not want me to open after I limited breaked completely her...
bright berry
ägir simply doesn't have a fate sim yet (its not a bug)
viral girder
ägir simply doesn't have a fate sim yet (its not a bug)
Oh, really? If that's the case, then why are simulator drawings still available for it? And this applies to all ships that have no dialogue after full limit break?
bright berry
because they eventually do get a fate sim
its just that fate sims for the decisive ships (the rainbow shipyard ones) is a bit random and the devs just do them whenever they feel like it
viral girder
Oh, really? If that's the case, then why are simulator drawings still available ...
And I was already afraid it was because I pre-pumped Aegir to level 125 not even fully limit break yet 😅
viral girder
its just that fate sims for the decisive ships (the rainbow shipyard ones) is a ...
Okay, thank you so much for your answer. But then what about dorm 3D?
bright berry
try repairing your assets in the settings or tweaking the 3D settings
other than that i dont have much of a clue
fading sleet
I've forgotten my in-game pin, what do I do?
cosmic dock
I've forgotten my in-game pin, what do I do?
/techsupport Email CS. Only they can help with pin resetting.
low wyvernBOT
fading sleet
Thank you!
surreal narwhal
ive tried to message azur lane support via email and havent gotten a response yet. Im trying to recover bound account data. I tried to sign back into my account via twitter sign in and i dont know what server i played on. Its been 5 days ;-;
vagrant sequoia
ive tried to message azur lane support via email and havent gotten a response ye...
Did you check the server selection and click on the (horribly named) results found button? It scans servers where you played and displays a profile icon, sometimes it fails to load your account before you do that
If no profile icon appears, try entering each server and see where your account appears. It happened to me once when I did a fresh install but my account was still there
If your account is nowhere to be found and you're sure you bound using the correct twitter, send a follow-up email regarding your issue. Maybe they're clearing backlogs
zinc bolt
As said, they didn't update the "download files for missing content" on minimal ...
okay my problem fixed after update full assets 👌
thank you
harsh basin
Guys, if I bought gems via third party web (expl. CODA) do I still get the bonus first purchase if it's still there?
vagrant sequoia
If you buy in yo-topup yes, the 2x bonus still applies
Source: I buy gems using yo-topup
spice granite
How do i fix this on emulator?
lyric lodge
Get a better PC... Just ignore it, I get it on my phone too
abstract widget
I get the message on an iPad pro 3rd gen which has no problem running that thing so yeah pointless warning
spice granite
I see good to know
outer herald
It's just to let you know if you over spec the 3d dorm it will most likely crash
upper iris
anyone else having slight crackling with the audio after the update?
oh huh.... it's not doing it in the recording, maybe it's my device
ashen crown
I can't read past the Siren tease scene. Everything turns black, with additional clicking causing the edges of the screen to glow aggressively. Can't read the final parts of 'The Apostle'. Hiding the Siren behind a black cloak hides the other portions of the story with Marco Polo. (Yes, I'm running a bit behind.)
lyric lodge
The siren appearing IS the end of the event though?
ashen crown
Continous black screen? The aggressive whitish glow? I need something to compare it with, I guess. A YouTube video. This left me baffled.
lyric lodge
You just have to click once to pass it, everytime when that CG appears in story, didn't see a white glow
ashen crown
I clicked roughly 5-10 times to proceed. It stayed dark, eventually giving me that weird glow around the edges of the screen. If it's once (one click), I understand.
lyric lodge
5-10 shouldn't be the case
ashen crown
Going to try it again. I'll count the clicks.
I can see it failing to load the next scenes. The glows are the hidden scenes. Took me 9 total clicks, 7th one being where Marco Polo dances up and down. 8th is where music stops.
Basically Siren hidden-appears, Marco has a hidden dialogue after the Siren (Apostle). The scene never reverts back after the Siren's hidden appearance.
(Sorry for all the edits)
lyric lodge
Okay, yeah, it's doing weird things for me too...
I can see the main menu below it, and clicking activates things there, shouldn't work like that
ashen crown
Making me wonder what I "butt-dialed" now.🫣
fleet stream
Hello I buyed the new Lucky box but didn't receive it
lyric lodge
Give it ~2 hours. If still not received contact support
fleet stream
Ok thank you
lyric lodge
Making me wonder what I "butt-dialed" now.🫣
Yeah, there is supposed to be text there... but it's unreadable
"I'm dreaming, aren't I?" (last line you can read)
"The Apostle closed her eyes, pondered for a moment, then opened them again."
"The crowd was still there, just as excited as before. No, if anything, their spirits were even higher than a few seconds ago."
"...I'm not dreaming."
"I'm not dreaming?! What's the meaning of this?!"
"...The Apostle?"
"Who's that?"
"WHAT IS THIS?!"
"To Be Continued"
ashen crown
Thank you.🙏
dry cosmos
Hello. Need ur help. The event ship (Rafaello) has disappeared from the account.
zinc tendon
Hey there
My game is stuck on update complete since this morning. How do I fix this?
blissful kayak
Anyone with this problem? I have even switch the device to play it but always stuck. Map is B3 hard
zinc tendon
Lol what a mess.
Still can't login
deft forge
Anyone with this problem? I have even switch the device to play it but always st...
Having the same issue here
blissful kayak
Having the same issue here
I tried to analyze the problem, i think skill proc on the new ur ship is the main problem, mine has lv4 support skill, when its still lv 1 there is no error. Try replace her with another ship, it's fine on my end
deft forge
I tried to analyze the problem, i think skill proc on the new ur ship is the mai...
True, mine has the first skill lvl 2. Was able to finish the fight with other ships.
rain minnow
Hi, unsure if this is the appropriate channel but I’m considering using an emulator on my laptop to run AL (3d dorms, grinding etc). My only concern is security since I’ve read some pretty concerning stuff from other places (farming, slowing down systems, difficult to uninstall or god forbid malware) I just want to know if it’s safe. And if so what would you recommend as safest and I guess runs the game smoothest (although I would install a pc client in a heartbeat, I cope so hard for one XD)
Let me know if I need to repost my question someplace else if it is inappropriate
cosmic dock
Hi, unsure if this is the appropriate channel but I’m considering using an emula...
For security concerns, youd have to go to each emulator site/ forums/ community posts to see whats going on. the common emulators are generally safe, but they may have updates and/or features that you dont like. unfortunately that isnt something on ALs side. Because emulators are virtualization, they work off of your computers specs. the better the pc, the better the emu will perform. bluestacks tends to work with better pcs. nox on less powerful pcs. ymmv. ldplayer and memu are 2 other emus that are commonly used, and each of the 4 emus i listed has had issues for one person or another. ldplayer seems to be the most stable overall, so prob start with that and see if it suites your needs.
crude holly
Hey so I’m having issues where when I’m doing auto search it just does this thing where all my ships freeze, they keep doing their animations but no damage, enemies are freezing too. How do I fix this?
iPhone 15 Pro so I don’t think it’s an issue with my device or tech limitations
Restarting the game and exiting the map does nothing
How do I fix this
cosmic dock
Hey so I’m having issues where when I’m doing auto search it just does this thin...
remove Raff from your fleet. lots of people are reporting the same issue. she seems ot be bugged atm.
drowsy token
it because of raft?
having the same issue
I'm using bluestack it only happened after the update
after removing the raft in the fleet everything works fine
rigid moat
Hi I think I lost access to my account since I originally used Facebook to login, but I when I reinstalled the game, I accidentally connected my yostar to a dummy account
Azur lane won't let me login using facebook
cosmic dock
Hi I think I lost access to my account since I originally used Facebook to login...
/techsupport email CS for account recovery. have as much info about your account ready for when they ask.
low wyvernBOT
regal lagoon
What can YoStar do about someone having 643 gems in their account, then falling asleep while playing the game and waking up to the gems purchase screen with 23 gems remaining on their account? Because that just happened to me 
cosmic dock
What can YoStar do about someone having 643 gems in their account, then falling ...
you can try emailing them. see one message above. but i havent seen them refund issues like this before. once you have gems, its basically another currency. how you spend it is your responsibility, so theyre not likely to assist.
regal lagoon
you can try emailing them. see one message above. but i havent seen them refund ...
Yeah, I tried emailing them just a bit ago. I'm not getting my hopes up or anything on if they can do anything about it
I'm still impressed I managed to blow all my gems while I slept
cosmic dock
yeah, its def unfortunate. hopefully whatever you ended up sleep buying was at least useful in the case where they do not refund you.
regal lagoon
yeah, its def unfortunate. hopefully whatever you ended up sleep buying was at l...
Yeah, I went through all the different game menus and couldn't find anything that I might of purchased
worthy condor
Hello there, I've been having an issue where the game just stops registering any taps when I'm on the server select screen.
I get passed the login screen fin but then it can't get passed the server select screen to the main game.
I can see the little tap effects when I touch the screen but it doesn't actually do anything, can't change server, can't access settings or the op
I've restarted my phone, restarted the app and cleared RAM etc but unfortunately no luck
karmic vale
We have fixed the bug that caused the game to freeze when carrying Raffaello during some battles. Please update the game data and try again. 
sturdy hearth
cant access SP stage and I completed requirment
lyric lodge
Did you finish D3? Most who have that issue instead complete B3
lyric lodge
I can't read past the Siren tease scene. Everything turns black, with additional...
Should be fixed with today's hotfix... can confirm?
worthy condor
Hello there, I've been having an issue where the game just stops registering any...
Halp 🥺
sinful ivy
Will I be forced to download all 19gb overtime while I'm playing?
rotund rose
Game locks up on this loading screen
indigo sphinx
Game locks up on this loading screen
i am having the exact same problem
the game doesn't let me access event maps and only lets me do campaign or other content
proper hamlet
having same problem
proper hamlet
I left it on that loading screen for 1 hour and nothing. It just stays stuck. Can't farm event now....
keen willow
Hey
I don't know if this is the right channel for this question but
Is there any way to top-up gems if you live in russia?
Yo-topup doesn't work because xsolla doesn't work and so I'm wondering
lyric lodge
Can any of you provide /logmode... makes it a little clearer what's up @indigo sphinx @rotund rose @proper hamlet @wild trout
proper hamlet
Can any of you provide /logmode... makes it a little clearer what's up <@3861713...
Not sure what that is
indigo sphinx
Can any of you provide /logmode... makes it a little clearer what's up <@3861713...
what is /logmode? it happens both on android cellphone and emulator
lyric lodge
Post it in #bot-spam
indigo sphinx
Is this logmode?
lyric lodge
Yes... why's the error not red though... 
Can't find buff 150584
7 references it, but that buff_id doesn't exist
Oh, SKILL level 7, it's supposed to summon buff 150984
Are you all using the new sub with Thrill-Seeker at level 7?
proper hamlet
Are you all using the new sub with Thrill-Seeker at level 7?
yes
lyric lodge
That's the issue... it will work normally on all other levels, they just typo'd level 7
proper hamlet
son of a....
it works when I took out the new sub
now I have to wait 9 hours to use her
for lv8 skill
indigo sphinx
That's the issue... it will work normally on all other levels, they just typo'd ...
i see, thanks then
rotund rose
Are you all using the new sub with Thrill-Seeker at level 7?
Yes sir I was, thank you for helping me with my problem I appreciate it.
wild trout
I'm trying to enter that log mode, but I can't at all. Isn't there an easy way to do it from a PC emulator
cosmic dock
I'm trying to enter that log mode, but I can't at all. Isn't there an easy way t...
assuming you have movement and bb gun keybinds, hold down the bb fire bind and spam up down. you dont need to be in combat, but be mindful of what window you do it on so the binds dont mess anything up/ purchase things/ use gems.
wild trout
Well, it didn't help me at all. I hope they enable this option properly and not through tricks. At the very least, I hope they release a patch; otherwise, I don't think I'll be able to do this event
lyric lodge
Just train out lvl 7 on the sub
cosmic dock
oh, the sub is also bugged? rip the italians this event lol
wild trout
Just train out lvl 7 on the sub
Wow, I followed your advice, but I took the submarine out of the map and it fixed it. So, is it some kind of bug
ashen crown
Should be fixed with today's hotfix... can confirm?
Fixed
Glad that's sorted.✌️
nocturne geyser
That's the issue... it will work normally on all other levels, they just typo'd ...
thanks, it work
hearty crow
Anyone stuck on the loading screen?
When you try to auto clear it's always stuck at 50%
I figured it out, Barraca sub is causing the infinite loading screen
hearty crow
they fixed Barraca start up bug
thick linden
I'm still experiencing the start-up bug, but I don't even have the new sub
I'm playing on an emulator if that helps
lyric lodge
It's fixed so post your /logmode
thick linden
assuming you have movement and bb gun keybinds, hold down the bb fire bind and s...
I can't enter it, even when trying to do this
Like I said, I'm on an emulator, not on a phone
lyric lodge
Then it's kinda hard to offer a sollution
thick linden
I was afraid of that
steep geyser
I made a couple pictures with the AR feature and it said that the picture is saved, but its nowhere to be found, it didn't save after all. What gives?
Trying again, it says "Successfully saved to your photo album", but there is nothing
Permissions for camera, microphone and storage are on
fathom hearth
I cant login my account that i binded
visual vapor
I'm keep getting a binding failed: The yostar account has been bound with another in-game account on my second device. It won't let me sign in.
sturdy ether
so about UID, what is the worst thing could happen if other people know about your?
normal sparrow
I know that I need to go to Apple about my problem, but I was charged twice for the Lucky Box for the event that’s going on right now. Just thought I would bring it to y’all’s attention. I paid for 1 limited lucky box but ended up getting charged $62.80 or something like that.
low wyvernBOT
restive dew
Hello how unbind yostar account ?
lyric lodge
By support, see above for mail
restive dew
Ok
cosmic dock
so about UID, what is the worst thing could happen if other people know about yo...
A players uid isn't used too often for public things. This means it's an important piece of information that can be used for recovering a lost account and proving account ownership. If someone else knows your uid, they could attempt to hijack your acc by claiming they're the owner. There are other ways to prove ownership, and I'm sure CS would take an account theft claim seriously. As with a lot of online things, don't worry too much, but also be vigilant on what info you post and where.
blissful bay
I unloaded one of the 3d characters but then accidentally clicked on the icon, panic closed the game and now i have to redownload a gig, how do i avoid that in the future
I thought the icon would immediately give me a "data not loaded warning"
lyric lodge
In option uncheck dorm dl's
haughty barn
After the most recent update, I have this problem on my phone where it gets stuck after updating (not freezing), nothing happens even if I let it run for hours. Emulator still works fine. Any idea?
sturdy ether
A players uid isn't used too often for public things. This means it's an importa...
Thanks
noble obsidian
Hello ! im not sure why this is happening but on my ipad and android phone im just stuck on the normal login screen without the text showing up, is there a solution for this?
gentle plover
You guys should add a new chat for clubs
Like a fan theory club or fan made ship design
haughty barn
I did, didn't help.
knotty hare
I need help, I already tried restarting the game and my phone, but it still bugging
The worst part is the rest of the UI ist responding
lyric lodge
Verified files?
urban obsidian
Hi, i pulled for the new UR Raffaello and aquired it but i can't find it in my docks? i checked multiple times and i filter only the URs but it's not there?!?
fickle isle
Hi, i pulled for the new UR Raffaello and aquired it but i can't find it in my d...
besides what Rino mentioned in #bug-reports, have you made sure your filters are correct? did you check BB filter and Sardenga filter?
urban obsidian
besides what Rino mentioned in <#468804420801527810>, have you made sure your fi...
i just replied to him, and he was right it seems i mixed up the SSR meta with the new UR
carmine hedge
I need help, I already tried restarting the game and my phone, but it still bugg...
I have seen this happen when purchasing the Commander Level Up Pack to Lv 70, but after a few hours, this problem disappears
If you have not purchased this pack, Azur Lane support should help you
tardy fossil
For some reason I'm having issues logging into Azur Lane when not at home. Basically I've never had success logging in and if I did log in the game is extremely slow and disconnects constantly anywhere but on my home wifi. Now this can't be an internet/bandwidth issue because my data work just fine for watching high res videos on youtube for example. Does anyone know what might be causing this? Does AL just not like mobile data?
haughty barn
Is it possible to wait for the next update? Hopefuly it gets fixed? Cause I can just play on emulator for the time being.
Okay thanks
lyric lodge
Is it possible to wait for the next update? Hopefuly it gets fixed? Cause I can ...
Next update tomorrow, so if you want to wait you can
cosmic cloud
Say...
It's normal the game stuck on this screen and cannot do anything ?
I have stupid commissions to finish -_-
On phone, w/o wifi
candid vortex
Eeh I was told to come here for help
I tried to put my account on my new phone,
So I went to the yostar button then I pressed the "Use my current email address to bind"
But It says "failed to bind"
"Yostar account has been bound with another in-game account "
candid vortex
I tried to put my account on my new phone,
So I went to the yostar button then ...
Basically i get this error message
candid vortex
What's that
bright berry
it was a scam which you shouldnt interact with
anyway for your issue its probably best to contact CS
/techsupport
low wyvernBOT
candid vortex
anyway for your issue its probably best to contact CS
So i have to send them email then?
bright berry
yeah only they can really help with bind issues
candid vortex
Okii
gritty osprey
I don't know if this is the right channel to ask this but,
my phone can't handle the 3D dorms, so I kinda want to use bluestacks instead, how should I set up the bluestack instance for AL so that it can handle the 3D dorms?
candid vortex
I tried to put my account on my new phone,
So I went to the yostar button then ...
They told me to use my fb basically to login and it worked.
supple meadow
remote canopy
fringe mango
somber oyster
flat yew
