I’ve heard back too. I made a purchase of gems but never received them so I asked for a refund.This was a month ago and only yesterday did I get banned for it. I have to do the same with purchasing the equivalent
#tech-support
wraith jetty
covert cave
Trying to run AL for the first time on emulator, using Bluestacks, getting a black screen after the first splash screen.
Is there a specific setup that should be used? Arknights for exmaple requires Pie64 with Arm32, does AL have a similar need?
long pulsar
that was the same for me, yostar customer support were able to give me the black friday items within 24 hours. in my case, i didn't get banned, sorry that happened, it must be an error (edit: I see the update now, glad it's fixed)
hushed hemlock
where can I find the support email? Got banned, assuming it was cause of a refund that never got deducted
cosmic dock
where can I find the support email? Got banned, assuming it was cause of a refun...
/techsupport
low wyvernBOT
thorny socket
I already make yostar account before this renewal yostar account .
i don't need make another yostar account right?
polar bluff
anyone can bind Yostar account yet?
That "?" icon tells me to "stay tune".
static grove
Has anyone had issues with massively reduced frames? I'm not quite sure how to fix it, when I swap my FPS settings from 60 to 30 it looks like it has about 10 FPS, then when on 60 it goes up to like 20-30, I've tried repairing the game which hasn't done anything and I don't seem to have this issue on my phone. I am playing on LDplayer. It seems ot get the worst in the 'daily raids' where I go to like 1 FPS when trying to get through the quick battles
wanton sedge
Is it only for me or does the 3D Sirius thing in the HQ section crash the game like 50/50 if you go in it, or is it because im playing on an emulator, though it runs smoother than on the phone
quasi mulch
Is it only for me or does the 3D Sirius thing in the HQ section crash the game l...
I've heard about and experienced it crashing if the game has been running for a while before you attempt to enter. Every time I enter shortly after opening the app I always get in
daring hazel
I seem to be currently on the same boat, there was an issue with my payment method so I had to refund. I messaged support via email yesterday but I have not gotten a response, do you know if this usually takes this long?
cosmic dock
I seem to be currently on the same boat, there was an issue with my payment meth...
it can take a few days for them to get back to you. sometimes theyre quick; other time it can take some time. if you dont hear back by tomorrow (giving them 2-3 days), then send a follow up email thursday or friday in the same email thread.
daring hazel
it can take a few days for them to get back to you. sometimes theyre quick; othe...
Thank you, good to hear.
tribal jacinth
Thank you, good to hear.
Though in my case, it was late
They should respond to you by 8 or 9 (PM) PST.
All you would need is the receipt that contains the proof of purchase, and if there was more than one purchase, be sure to send a picture of all purchases made within that day. You can then discuss your problem and then voilà.
thin remnant
I have a yostar account already bind to my game. So do i have update it?
Am guessing the pop up will also guid me to the bind
Yeah
Better have my uid ready in case things goes south
Mhm
thin remnant
For there sake i hope it goes smoothly
neat nymph
Does the new Yostar account feature affect both my AL EN and AL JP accounts if they are bound to the same Yostar email? Am I forced to get a new account for either?
lyric lodge
En and JP are seperate
valid zenith
Help how do you switch Facebook account logins?
I logged into the wrong one on the start screen and it won’t let me switch
prisma relic
when it gives me connection failed, it pop up this thing and then I cant click anything. It stays like this forever... what should I do?
lyric lodge
i need help unbinding my yostar account
Only support can do that
thorn birch
Reason I need to unbind is because apparently the yostar the account is link to, doesn't exist apparently
I'll email them after the update in the morning
dawn vault
do i have to do the binding thing before maintenance or after it is over?
i got confused
Thanks 👍, anyways, ill do what another person said and take screenshots
cosmic dock
How to unbind my yostar account
/techsupport you have to email CS. only they can unbind accounts.
low wyvernBOT
fading crater
anyone can help me?
jolly sinew
Oh alright thanks
thin remnant
So i have to rebind my Existing yostar account?
When they say update our old yostar accounts to newer
valid zenith
It won’t let me
It automatically wants me to login to the wrong account and I can’t switch it to the right account
runic lintel
If you have any issue with Yostar Account update, please check this post:https://x.com/AzurLane_EN/status/1866377308338000310
Twitter
thin remnant
Having a feeling this would end in Disaster
radiant sail
I suppose this happens to all? But my account is still viable and logged in on my device?
misty crow
I suppose this happens to all? But my account is still viable and logged in on m...
Read this
radiant sail
Noted. Will do that later, then. Thanks
shrewd moat
Got some questions about the yostar account stuff:
I already have an account that I use for AG and HBR, it says up there in the faq that I have to contact support, do I still have to create an account in Azur Lane and then ask to bind both accounts, or just ask them to bind my AL account to the already existing one with out creating a new one?
winter hornet
Can not login to the game, it kept asking me to bind to yostar account.
Can I skip the binding process like in Arknights??
misty crow
Got some questions about the yostar account stuff:
I already have an account th...
No, you can bind to the existing one
blissful anchor
The hell? Im putting the damn right codes!
misty crow
did you accidentally put a space
winter hornet
No
Why? It says I can play without register a yostar account. My account already connected to Facebook. So why I can't skip the binding process?
mystic bay
Trying to login and bind, suddenly swapped windows and blackscreen.
Using Memu Play Emulator
mystic bay
Ah just Connection got spiked
It's good now
sacred lichen
how do i get past the yostar binding thing?? my game was already bound to yostar
misty crow
how do i get past the yostar binding thing?? my game was already bound to yostar
just click bind then
shell heath
Have tried repair asset, but the event haven't come out?
misty crow
Have tried repair asset, but the event haven't come out?
what event, there's no event going on currently?
only an event prelude
shell heath
what event, there's no event going on currently?
only an event prelude
I see, thought that my game is bugged.
outer herald
Yeah who do I contact to fix an account bind for the Yostar account, since I accidentally created an account for my Facebook bind, and wanted to tack it onto my current account
misty crow
Yeah who do I contact to fix an account bind for the Yostar account, since I acc...
/techsupport
low wyvernBOT
sour current
I tried logging in yet game only give blank screen
I already have yostar bind. Why does it give pop up again
If i click back button it says yostar binding failed. Wtf am i supposed to do if it's blank screen
What's with this yostar thing. Even arknights is starts doing this
misty crow
it's basically moving away from social media binding
in case the social media decides to fuck you and delete your account
as countless people have had before
sour current
But whats wrong with current yostar bind that only needs email and verification code?
Is it gonna changed?
solar torrent
How do i unbind yostar account? Accidentally bind it to completely new start
misty crow
email customer support
sour current
This is so bothersome. I can't even bind to new method since game just gave blank screen
misty crow
what device?
sour current
Its bluestack
solar torrent
Welp i guess i'll bind to my other email then.......my progress (facebook bind) still fine fyi
sour current
So whats change with yostar binding. Is prev will be replaced by new one?
Like nexon binding?
I dont see any option in settings for other than email binding with yostar before
misty crow
it's changed to a centralised account
rather than just email
so you can manage all your yostar games like arknights, aether gazer etc
tacit verge
my bind was a twitter account, when I did the yostar bind all my progress is gone
sour current
so you can manage all your yostar games like arknights, aether gazer etc
Even in ak it doesn't give option to new binding. It's still direct email binding
misty crow
it does 
vital coral
So emu can't show the popup somehow hmmm
Got similar issue with Bluestack, the screen just freezes (0 fps)
misty crow
they started this since the 3rd
solar torrent
my bind was a twitter account, when I did the yostar bind all my progress is gon...
Probably contact support with screenshot of UID?
sour current
it does <:DunktsukiStare:661087783619788812>
Where in settings if could show. Since in settings it says bound but i never changed since the game release year ago
covert radish
I bound my yostar account and chose the right server but I got brought into a new account opening
solar torrent
I bound my yostar account and chose the right server but I got brought into a ne...
Yeahh guess this is common problem now ._.
covert radish
I did it on my emulator since I was on my pc, now I can't access my 2018 account and I'm panicking rn
do I just email customer support about my predicament?
solar torrent
Probably yeah.....with your uid
covert radish
oh no... I'm not sure if I have me uid
hardy chasm
i've just emailed customer support. hoping to not lose my account since 2019
misty crow
Where in settings if could show. Since in settings it says bound but i never cha...
https://account.yo-star.com/user
check to see if your account is binded here before contacting CS
solar torrent
I'm lucky because i play on emu and phone......trying to bind the emu to old acc
misty crow
for those who cant find their account, check if it's linked there
if it's not, email CS
sour current
https://account.yo-star.com/user
check to see if your account is binded here be...
it seems my ak bound already but i never done the new acc stuff. AL still not bound
this is so stressing in the middle of the night
hollow sorrel
Hmm glad I’m not the only one with this “new account after binding issue”
solar torrent
What are the chances that this has become major problem?
misty crow
not high
because most people dont have issues
most of the people with issues are those that simply never binded their accounts to yostar to begin with
solar torrent
True, guess cs peeps will have to put their coffee down for a bit
misty crow
and it seems to be device related
vital coral
for those who cant find their account, check if it's linked there
Like this?
misty crow
yes
sour current
i can bind AL but have to check first since there's no changing back
gotta wait ipad done updating the game
🛌
vital coral
Is it safe to try another emulator after account binding process?
covert radish
oh no...
my 2018 account isnt there anymore
it shows a lvl 3 account I made by mistake instead
but I have the user ID
sacred lichen
I bound my account with yostar and i cant open my account
covert radish
I bound my yostar account before that's the thing
what email should I use to contact them?
solar torrent
Now emu keeps crashing after i completed the tutorial ._.
sour current
I bound my yostar account before that's the thing
if you use website given. it will shows the id, ign, server and level for your account before binding
even then i still want to check in gam
covert radish
if you use website given. it will shows the id, ign, server and level for your a...
I didn't see those information when I bound it
if I did, I wouldnt have mistakenly bound that lvl 3 account
sour current
its like confirmation before binding
pliant breach
if i don't have an yostar account, and on the binding process use another email will create a new account right? i have my game linked to twitter 
sour current
if i don't have an yostar account, and on the binding process use another email ...
hard to say. since everyone dont use twitter binding after elon take over, im more curious why you didnt move from twitter binding months ago
misty crow
i would recommend binding on the website instead 
and yeah
if you're on twitter
i would strongly suggest migrating or backing up with a diff platform
since azur lane JP removed twitter bind entirely
solar torrent
if i don't have an yostar account, and on the binding process use another email ...
For me on facebook, i tap the facebook before login......after that, i bind it to yostar from setting
hollow sorrel
Trying to login but gives me that 👀
sour current
there we go. bind using phone and then emulator running like normal now
solar torrent
How do 'logout' from yostar acc?
covert radish
I should have bound with my phone first instead of emulator...
solar torrent
My emu insist that i use "new" account.....i just want to use old one ._.
Nvm, i just choose facebook login and its fine
hardy chasm
having to bind - in addition to facebook seemed unnecessary but it has fixed this issue
covert radish
I played AL before the yostar account binding was even a thing, so I bound it to my facebook
then now when I bound the same exact e-mail I used with facebook and chose the correct server, it brought me to that lvl 3 account I made by mistake
I just sent CS my uid and explained my situation
hardy chasm
same, i dislike this change/requirement but having done it resolved the issue that was created
hardy chasm
if you bind with facebook on the yostar page, it should work
covert radish
errr I bound it because I didnt know you had to check the yostar account website
hardy chasm
i tried binding with my email because the steps werent very straight forward and it kept saying account doesnt exist. saw the facebook button then bound with that, it found my account
covert radish
so I just keyed in my details as before like every other previous yostar account update
and then I suddenly see a lvl 3 account and my heart dropped
so do I unbind my yostar then?
cus the original account is in facebook
covert radish
alright
hardy chasm
that but for AL, i was trying email first (doesnt work because it was FB bound) then saw the fb button at the bottom
then it worked
covert radish
okay, I'll try that
I chose the facebook option but it keeps telling me to bind even though I've already bound my facebook to my yostar account
I'll just wait for their reply I guess
hardy chasm
good luck, hopefully you can retrieve your account
covert radish
I hope so too
whole isle
Pls help I tried binding my yostar account in the game settings but its said this, i have already bounded my acc on yostar on the starting screen but it doesn't let me bind my yostar acc in the settings even tho its the same email and uid
covert radish
Pls help I tried binding my yostar account in the game settings but its said thi...
I think I'm having a similar problem as you
whole isle
Ye but my acc is safe i think cus i binded it on my yostar acc
robust needle
what now?
whole isle
Ye but my acc is safe i think cus i binded it on my yostar acc
It even shows my uid and lvl on the yostar website
whole isle
It even shows my uid and lvl on the yostar website
But the problem is that it wont let me bind the same email i use in yostar in the ingame settings
vital coral
Managed to access the game with LD Player, via Facebook login
got similar issue with Yostar account/email bind (either start page popup or in-game Account setting)
kind trellis
patent cloak
Hi, i just tried yo login, but now appear this..... My account is blinded with Twitter/X, i didn't create an Yostar account, someone could tell me what i should do? I don't want to lose my account 
misty crow
Hi, i just tried yo login, but now appear this..... My account is blinded with T...
scroll down
ancient dew
Is everyone also having the issue where its logged everyone out? 
Because i cant even get into my account despite having it bound to Facebook
Noe it says its been bound to an alresdy existing ccount 
But it wont let me continue withiut doing the bind thingy
rough turtle
So i'm stuck on loading screen. Right after maintenance finished i updated the game and got error file then tried to redownload. But after download finished i'm stuck on this loading screen for more than 1 hour after the maintenance. I tried again now and it's still the same
ancient dew
It... its wanting to make a. ew acciunt as if my account had been deleted
Did my account get deleted?
patent cloak
It... its wanting to make a. ew acciunt as if my account had been deleted
You had an Yostar account before? Or just blinded to Facebook?
patent cloak
Dang, i don't know..... In my case, i just blinded with Twitter/X, but didn't create an Yostar account
patent cloak
But don't worry, i don't think your account just got deleted
ancient dew
If it did im probably gonna cry
patent cloak
In that case you should contact with support 
misty crow
log in here and check if you want to check if yr acct is correctly binded
if its the wrong one, contact CS
ancient dew
Uh its weird
But i already went into that and it asked ti make a new account
But
My arknights is binded to my yostar as well
And the account is there
Same email and all
But when i put that same email into azur lane its as if i never even played the gane
Its not like a starting new server thing either
Ok nvm what
Thisbis so confusing
ancient dew
https://account.yo-star.com/
I reopened this and now ot lets me in
Ok nevermind a secind time
patent cloak
log in here and check if you want to check if yr acct is correctly binded
Excuse me, but i don't have an Yostar account, if i didn't got it wrong.... If i put an email it will be blinded, but this doesn't affects getting blinded with X before?
ancient dew
I did it again and now its asking me this again
misty crow
Excuse me, but i don't have an Yostar account, if i didn't got it wrong.... If i...
correct
this is asking you to create one
you can skip it ofc
ancient dew
Ok.... ok so.... if theres some black magic going on
My facebook is linked to a third party account according to the arknights facebook bind
So
If i login to the yostar acvount thing using Facebook
And delete that account
My actual account should stay, yes?
And then i can bind to facebook again through arknights, and then once i do that i should be able to get back into azur lane, right?
Though i dont know why i cant sign in using my actual already preestabloshed gmail thats bound to my yostar account already
Unless i havent made a name for it somehow
Wait i cant contact CS, i dont know my Azur Lane UID
Its required
ancient dew
Me either
And i think the issue is that the server maintenance had unbound everyones azur lane account
zenith tusk
If I lost everything I think I will not go back on the game. Years of progress gone in an instant...
ancient dew
Id probably contact customer support and give them as much information as possible
Like server name, player name, player level
Even niche details might help
Because my current yostar account has found itself bound to a brand new fresh save
for some reason
So i gsve them everything i could essentially
zenith tusk
Like server name, player name, player level
Infos I don't track continuously... I have receipts but those werent asked in the auto response.
ancient dew
Hey that might help even still
If they can find the player they could probably find the account info and such... right?
Also new info i have that confuses me more on my situation
My facebook is linked to my yostar
It is bound to an azur lane account
my azur lane account
It just refuses to login
zenith tusk
My Yostar Account is maybe linked to a new account if that email is the right one..
ancient dew
Also sorry if im yapper yall 
I get a bit chatty when im having anxiety attacks
ancient dew
My Yostar Account is maybe linked to a new account if that email is the right on...
But yeah thats basically what mine has done
valid kestrel
twitter binding opens yostar binding
ancient dew
What if my account isnt bound to twitter?
valid kestrel
i binded it to twitter and facebook
facebook refuses to open
and trying to bind from twitter moves to yostar
ancient dew
I need to unbind my cheapo azur lane account that it bound itself to, then i can login
valid kestrel
i openned my account before with twitter
lyric lodge
And i think the issue is that the server maintenance had unbound everyones azur ...
It has not
ancient dew
Because this is the issue for me now
ancient dew
It has not
But it worked just fine before the maintenance though? 
zenith tusk
Because this is the issue for me now
Same problem for me
I contacted Support and provided many infos I remember, such as Secretary Ships, Oathed Ships, Receips if it is of any help. But I will see what the support is telling me...
ancient dew
Yeah
I think i figured out my issue
So my azur lane unbound from my yostar and my yostar bound to a new azur lane account
Sorey i worded that wrong
However.... i cannot login to said azur lane account
valid kestrel
so is there a way to get the account back if before it has been binded to only Facebook and Twitter?
ancient dew
I have no clue
Im just trying to figure out what even happened
So yostar has discinnected from my azur lane, reconnected to a new one which i cant sign into to then unbind it and go back to my original
I think
ancient dew
It wouldnt matter much if the account cant be gained now would it?
valid kestrel
they better mail the gems then
ancient dew
I honestly dont even know if thatll be enough
I just want my progress back
Ill be happy even withiut compensation
Hell take some gems and cubes from me even
ancient dew
Guys so on the whole account thing
I got into the account my yostar account linked to
If i delete that account do you think i can get into my real old account?
Through the facebook login?
cosmic dock
If i delete that account do you think i can get into my real old account?
/techsupport i dont see if you said you emailed CS already, and i dont want to backread to check. i wouldnt delete that account. email CS and explain the situation to them. have them figure it out with you and resolve it. doing something rash could make things worse. if youve already emailed them, then be patient. it sucks, but im sure they expected there to be issues and are ready to help.
low wyvernBOT
orchid flower
Anyone know why my friend's azurlane just keeps loading?
ancient dew
/techsupport i dont see if you said you emailed CS already, and i dont want to ...
Ok so, i dont have the issue anymore
My friend
God bless that man
all data is saved locally
You dont have to do the bind login thing, which i didnt realise
You can hit the "ignore for 7 days thing" and itll let you in to your old account
So if its bound to Twitter or Facebook and ot brings up that yostar sign in
You dont have to sign in
So if your yostar bound to a new account
Do that
gilded prairie
thanks man
I was in a panic
but what to do next?
there won't be any other problem?
autumn perch
Hello, how can I delete my account? I accidentally created 2 accounts and want to delete this one. How do I do that?
cold locust
I need assistance with recovering my account. My login was apparently lost with today's update, and my Twitter login has done nothing, even though I bound it years ago
ancient dew
there won't be any other problem?
There shouldnt be i dont think, as long as you bind to it with a yostar you should be golden
Data is kept locally so if theres an issue on another platform then uhhhh 
Yeah, bind should let there be no problems
(Take with a gran of salt, im not the best at helping or wording things the right way)
ancient dew
I need assistance with recovering my account. My login was apparently lost with...
Are you trying to login on the same device you usually do?
Like phone, tablet, laptop
Emulator shouldnt affect much
cold locust
Are you trying to login on the same device you usually do?
Yes. But after a 400ish mb update this afternoon, it's not letting me login without a yostar account, trying to login via the bound Twitter acc doesn't change things, created an account via the same email tied to Twitter had me login as a fresh account.
cold locust
I was, can go back to?
ancient dew
Yeah, you need to be on the menu screen where it shows you this
Im not 100% certain if itll work for you, but it might be able to get you into your account 
Just hit the dont remind me and login like normal
If youre on the same device you use mainly
Data should be on a local save there
And it should hopefully
cold locust
It's pushing me into a fresh login / new acc
ancient dew
Let yiu into your old account
cold locust
(The intro fight)
ancient dew
Even after checking the dont remind me?
cold locust
Not even showing me it now
ancient dew
Thatll be what checking the box does
See if it pops up when you try to login with twitter or facebook or yostar
Because the update kinda unbound some accounts
And so far checking that "dont remind me" box has been helping people
cold locust
Still the intro fight
ancient dew
So hopefully it works for you 
ancient dew
Still the intro fight
Hmmmm
Id probably try customer support then, very basic response I know but itll be a incredibly certain way to get it back i think
Especially since login is very shotty 
Go to here and sign in
See if your azur lane is bound or not and if its just being dumb
cold locust
It's not
ancient dew
Ok so
ancient dew
Wait now im stumped too 
You said it was your main device you played on right?
That youre trying to get into right?
Wait nevermind im dumb
No wait nevermind nevermind im dumb
When you got to yostar sign in screen in game
Was it lonked from twitter ir facebook sign in?
Or did you just try to open it like normal?
Like off to the side where it says "Twitter - facebook - yostar" on the menu
Did you tap twitter or facebook?
Or did you tap anywhere else?
Also sorry im not the best at just getting to the point with explanations
cold locust
I did tap on Twitter, tried to log in via that, nothing happened, still was doing the popup. Tried logging in via my email, the code bound my email, trying to put me in as a new account. Pretty sure I'm reliant on customer support
ancient dew
Huh 
It shouldnt even have put you into a new account with twitter login
It shouldve denied it if you didnt hit dont remind me and then closed the yostar account tab
Also do check the servers
Thats another thing
If you arent on lexington server it will reset your progress so it could be that
I doubt it but it could be
Either way i dont think i know where to help with your situation anymore
When you hit twitter or facebook, sign into that
And when the yostar bind pops up if you hit dont remind me itll just let you in
And assuming you are on your main device, saves are local
It should put you in your account
Not the new one
cold locust
It's not
ancient dew
Im sowwy but I dunno anymore
I tried
Your account is somewhere though!
Dont delete the game
That will definitely get rid of it
Real customer support will be behond helpful here
Good luck to you Evaris, i really do hope you get the account back
Yostar sign in kinda sucks ass
hardy chasm
Yostar sign in kinda sucks ass
main reason why i was reluctant to do so in the first place. fb sign in was working fine until this morning
austere mulch
My account was connected to a twitter/X account that was suddenly suspended and been trying to get it unsuspended for over 30 days. Hoping to migrate it to an email, but twitter/X keeps me from trying to log in.
violet wagon
I just re-installed the game after not playing for a while, I didn't know about any of this new yostar account stuff and when I tried to sign in it bound my email to an account with UID 0 so I don't know how to access my account
yes
covert radish
Lots of people encountering the binding issues too huh
They sent me an email 6 hours later saying they are still dealing with the rest before me, so it's probably a bigger problem than we think
zenith tusk
Problem solved. Support helped alot. 5 Stars in my end. Falsely bound my Email with the wrong Account. Support that I should use another Email to bound my Account with Twitter and my Email🫡
Wrong sequence of steps. Instead of using my Twitter Account and Binding it with my Email, I created a new yostar Account without using the Twitter Button. Therefore was my Email bound to a different Account. It ist only a slight Change in my Email. Had to use my secondary Email to bound but its no Problem.
Will ask Support to unbind my primary Email from the false Account and changing the Email of the Account to the primary Email
Everthing Back to normal now. Support helped a lot and a great thanks to my head and remebering some Cornerpoints of the Account🫡
I thought I already bound my Game to a yostar Account but in reality I actually did not bound it to my Email and Account. Confusing
stray plaza
Does anyone know how to recover an account?
I tried logging in today and my account is just gone
Okay will do, thanks
zenith tusk
Yeah. As I Said I assumed that I already bound my account to a yostar account but that was not the case. Now that it is bound I am happy😁
hollow sorrel
16hrs later… finally emailed support, hoping for the best
wet escarp
This keeps happening when I try to open the game after maintenance yesterday does anyone know how to fix it?
waxen folio
I got a pop up telling me that I needed to bind my yostar account but I already have my account bound
lyric lodge
It's a new thing, see #game-news
covert radish
The CS solved my account problems! I managed to bind my correct account now :)
Based Customer Support
It took me about 18 hours so that should be about the approximate waiting period
outer herald
Well when the Yostar account bind site went up, I think they expected a lot of account binding issues to it, so I believe it to be about average of a response time as of now
arctic rover
You need to contact yostar customer support
Make sure you have your receipt and stuff like that
robust python
Good Evening, may I know until what period does the new Yostar Account update will be considered mandatory?
covert radish
I assume very soon as they are trying to make all accounts be integrated to the new yostar account system beforehand
thin arch
Hello, I would like to ask about the rewards that I get from the to love ru collab discord, I have already replied with the staff and now waiting for my 200 jewels to be received. May I know how long should I wait after giving my account for the reward?
young raptor
I linked my yostar account through the main menu like I was recommended but now it shows as unlinked and that my email has been used on another account, anyone else having that same issue?
bitter cape
@young raptor same boat as you
misty crow
<@293965680330539009> same boat as you
@young raptor@bitter cape refer to below
misty crow
https://account.yo-star.com/user
check to see if your account is binded here be...
this
young raptor
ill try it rn
bitter cape
<@293965680330539009><@1006779763853107212> refer to below
that didnt help
it basically wiped all my emails
tall tangle
did they make yostar account as the only binding method now? no more google or facebook?
young raptor
<@293965680330539009><@1006779763853107212> refer to below
strange, it shows mine as binded yet showing this in game
cosmic dock
Hello, I would like to ask about the rewards that I get from the to love ru coll...
since they asked winners to reply within 1 week, i assume theyll wait until then at least and send everything out all at once. so maybe within 1 and a half to 2 weeks, unless they announce something before then.
bitter cape
i use my iphone
thin arch
since they asked winners to reply within 1 week, i assume theyll wait until then...
Ah I see, thank you. Kind of fair to wait every winner to reply to the staff before giving out the rewards.
young raptor
<@293965680330539009><@1006779763853107212> refer to below
addition to it, I tried to use it to recover my account since I had to reinstall my emulator since it was broken and it didnt let me do it that way
tall tangle
did they make yostar account as the only binding method now? no more google or f...
do i absolutely need to bind a yostar account? anyone?
misty crow
strange, it shows mine as binded yet showing this in game
yeah what im asking is, does the website correctly reflect that you binded to the correct account?
young raptor
yeah what im asking is, does the website correctly reflect that you binded to th...
yes, just the game client itself doesnt show it and when I tried to recover with it it failed
misty crow
that didnt help
so the website doesnt reflect your details correctly?
bitter cape
so the website doesnt reflect your details correctly?
not allowing me to bind either emails
so im SOL
misty crow
My friend's having this problem
there is an option to log in with FB when you are prompted in game
orchid flower
But his account on sandy got restarted
orchid flower
there is an option to log in with FB when you are prompted in game
It's giving him the tutorial
fiery shard
do i need to register/bind on Yostar? 
misty crow
It's giving him the tutorial
so on https://account.yo-star.com/user
it doesnt show his og account?
fiery shard
apparently binding on FB (or Twitter) meant shit from thereon
misty crow
you can log in with FB still
fiery shard
i, its just that i can't proceed anyway (already done)
or i guess i could try
Nvm (logging via facebook led me to this window)
orchid flower
so on https://account.yo-star.com/user
it doesnt show his og account?
Yeah
I think his account got oofed
fiery shard
nvm it's all good for me (just have to bind to my FB again) but... not sure about the rest as i've seen their account may have been wiped.
orchid flower
nvm it's all good for me (just have to bind to my FB again) but... not sure abou...
That may be the case.
misty crow
accounts arent deleted
but yeah you may want to ask your friend to contact CS regardless
fiery shard
perhaps he may have been locked out (not binded), so that's partly a relief that it can still be accessed.
orchid flower
He Only used fb
And when he tries to bind it, the little enterprise shows up
His sandy account may have been wiped
lyric lodge
As said, accounts don't get wiped
zinc bolt
help me
I got white screen when login with Yostar ID
I stuck at it
anyone know how to fix it?
zinc bolt
okay I got the problem
but I can't login to my account to make a bind
I bind my account with Yostar ID and Facebook
I done bind my Azur Lane account on Yostar account website but how can I login with it?
open hedge
Since i try to contact Customer Support on their account site, but it said their system is "busy" I'll have to carry it here
So, I've bind my yostar account using my Gmail address and Facebook, but i can't bind my account to the "Google" option as i may have accidentally(?) created another yostar Account on the site. At first, i login using my Gmail address, but when i try to bind using "Google" option, it said that my account is already binded, so i created another yostar account using "Google" option, then try using the same Email which is my Gmail address, The same message appears again when i try to use my Gmail address to bind it together.
Since other Google services share the same Email as my Gmail address, and other services of Google is using the same Gmail Address across platforms, was it because of this reason my Email and Google bind got conflicted because Gmail and the "Google" option using the same thing?
zinc bolt
same as me
open hedge
I'm good with Just my Gmail address and FB bind, but I'm just curious.
zinc bolt
I don't know how to login after binding account on their website
open hedge
If you bind FB with your Email, you can use FB login option right away
zinc bolt
I get white screen at FB login as well
open hedge
If you don't, then you have to write your email down, then press "Send code" to get one time use code, after that, write the code down at the box below your email and don't forget to check the "accept term of service" box
open hedge
I get white screen at FB login as well
Oh, i don't know about this one sadly
zinc bolt
In bug-reports they said about this one
open hedge
Since i try to contact Customer Support on their account site, but it said their...
Anyways, if anyone can confirms this is a thing, please clarify.
thank you in advance
hollow sorrel
Few hours later, Customer support is great, found and recovered my account, just email and be patient with email response time, I’m back in the game
hidden linden
Created a Yostar Account "A" with email address 'A'
Logged into my game account and bound it to Yostar account "A"
Checked at yostar site and I see that my game account has been bound to my Yostar account "A"
Logged out and tried logging in with Yostar account "A" but im still met with this dialog box on the second image?
in the ingame section I still see the Yostar account being some old email "B" that I used like 5 years ago, not the new Yostar account "A" that I bound it to
ts is hella confusing 💀
I can still login via twitter but Im not sure how to login via the new yostar account
slow pivot
I lost my old account and was a level 50 commander how do I recover it? This was after the update
sharp crest
do you have your uid/server/other info
slow pivot
I don't know what a uid is i know it was little enterprise and I was oathed to z23 and my name was sylveon
I was also level 50
To be more specific I just recently reached level 50
This month
cosmic dock
I don't know what a uid is i know it was little enterprise and I was oathed to z...
/techsupport email customer support and let them know you need help with account recovery. with the yostar account system issues, they might be busier than usual.
low wyvernBOT
frigid granite
I can still login via twitter but Im not sure how to login via the new yostar ac...
Same problem here, i hope they fix it, pretty scared that i could lose my account because of this if they get rid of twitter, cant login with yostar at all
plain flare
naive solar
hello i would like to change the e-mail for my Azur Lane account; is this possible?
to clarify i changed my accounts email on my yostar account, but, it's not letting me bind my GMAIL account
it is saying i already have an account with yostar but i do not have one with my gmail
frail charm
I bound my account to Twitter. Can I use the fact that I bought a Fair Winds Pass to regain access to it.
fickle isle
I bound my account to Twitter. Can I use the fact that I bought a Fair Winds Pas...
As long as you got the receipt you should be fine
Either way go send a email to Customer Support (only one way to find out after all), but don't expect a response for the next few days since it's the weekend
low wyvernBOT
naive solar
Okay I will e-mail them about this
Oh okay so they are waiting to launch it entirely
cold locust
Does anyone know an estimate on how long before getting a reply on the emails?
young raptor
if anyone had the same issue as me of linking your account but not being able to use it for logging in or it showing in the settings I contacted support and got this response
valid tulip
@harsh sierra after I try logging in with my facebook (that's what I used before) it says "there was a problem" and it gives me a new account...
harsh sierra
sadly i dont know much what to do about it but maybe someone else could help here, post your issue
valid tulip
I had all my progress on Sandy, but when I use that method to log in it shows that I don't have progress on any server...
misty crow
I had all my progress on Sandy, but when I use that method to log in it shows th...
Check the pins on what you can do to check
valid tulip
Check the pins on what you can do to check
I went to the link that says to check if your account is binded, and it's there
but I can't log in... idk how to use that account ID and SDKUID and what not...
misty crow
When logging in on mobile log in via your social media binds
valid tulip
<@268380533170503681> after I try logging in with my facebook (that's what I use...
I tried that, then this happens
nothing works...
what do I do
misty crow
Contact customer support then
valid tulip
Contact customer support then
how do I do that
misty crow
/techsupport
low wyvernBOT
valid tulip
thanks
hidden linden
I see, thanks
lyric lodge
I had all my progress on Sandy, but when I use that method to log in it shows th...
Click "results found"
valid tulip
Click "results found"
I checked to see whether I had the same issue on my phone and I still had my account there, so I decided to uninstall AL on my PC and keep playing on phone until the new account system launches
lyric lodge
It wont find your account, unless you log in, or use results found 
lucid crater
When I was about to finish it and was on that page I closed it by mistake and I don't know how to get there again because when I entered through Google it tells me that the page is not secure and with this announcement
And I can't pick up where I left off
digital coral
I also lost the access to my account ( I am pretty sure it is Apple ID login…) now it just becomes a new account with 0 access (emailed the support didn’t get any useful response) I am so scared🥲
*0 progress
cold locust
I'm in the same boat and still waiting on a response from support myself.
I am aware, it's been 2, so holding out if I hear anything by monday/tuesday or not.
rapid sonnet
Hello. I haven't been able to log into the game for a couple of days now. It just says connection at startup and nothing else happens. This is observed on both mobile and home Internet.
digital coral
I bind both Azur lane and arknight (Azur lane is the only one lost the progress) I dont know why (here is a screenshot) the only difference is that I bound Azur lane when I try to log into game and bound Akrnight directly inside Yoster account
I really cannot find a way to locate my original account🥲
I used to use Apple ID to login and I tried, it just does not exist.
Yes, I did. Tried multiple times. Just tried once, still didn’t work
Ty🥲
hidden flame
I bind both Azur lane and arknight (Azur lane is the only one lost the progress)...
where can you see that overview?
Btw I have the old way of yoostar account where it just sends a verification code to my email should I make an actual account on the actual yoostar site?
misty crow
where can you see that overview?
high sand
Why hasn't the code been sent to my email ?
I can't bind my account if I don't enter the code
wet python
Same problem
stray delta
I keep restarting as a new player after binding my email help
lyric lodge
Did you chose the correct server?
lyric lodge
Only support can
stray delta
Ok looks like i can't play the game until 31 dec and try login in with my twitter account this is such a mess
lucid crater
Is it ready?
shadow portal
I changed a new phone and I cannot bind my old account. I previously binded it using Facebook and since using a new phone, I cant bind through Facebook login
lyric lodge
Why would you rebind it, once you login to your bind... it's still bound 
shadow portal
Yeah but everytime I try to click the Facebook login at the server selection screen, it just shows me yostar login details
lyric lodge
Can you not X out?
shadow portal
I cant
stray plaza
Anyone know how long it is taking for support to reply per case?
Cause I sent in a request a couple days ago now with no reply
misty crow
Anyone know how long it is taking for support to reply per case?
CS is currently being overwhelmed, so longer than normal
You did get an automated reply right
misty crow
Or I can't get back to my account
Is it related to the new binding?
If so refer to the pins
misty crow
stray plaza
CS is currently being overwhelmed, so longer than normal
You did get an automat...
Nope
misty crow
Hmm do wait a bit then
sly yacht
since the last update I can't log in, why is it like this? is there a solution?
restive moon
So I had my al deleted when I re-download and logged on with yostar acc something new came and I pressed on the yellow button can someone explain what I did
high sand
The verification code still did not appear on my Gmail 
How can I make a Yostar account :(.
high sand
orchid flower
How can I make a Yostar account :(.
Try to create a new email address first and use that?
orchid flower
It worked?
orchid flower
I can log into my AL now
?
high sand
?
I cleared and checked my Gmail inbox. I found the yostar automated mail where the code is
zenith badge
I bought gems but they havent showed up on my account yet my card was charged
lyric lodge
Waut 2 hours, if still not appeared mail support
lyric lodge
/techsupport
low wyvernBOT
vague kraken
Does anyone has issues of the game crashing when clicking Laffey II skin in the shop? Cause I do. I tried the repair asset but it doesn't work.
lyric lodge
Tried l2d repair too?
gleaming elm
Yo is anyone online rn?
I need some help logging into my acc. My only login is w/ twitter
and the new twitter autoban bots
banned my account
and now I can't authorize a login through twitter
fickle isle
Yo is anyone online rn?
Sounds like you need to send customer service an Email
inner totem
I have a small issue when download the game
at first it's 10Mb/s
now it dropped like this
should I turn on VPN instead?
tulip totem
is the dorm camera brokenf or anyone else? same behaviour in emulator or phone
zenith aurora
So ngl I wanted to play on an emulator to grind easier but I accidentally created a new account with the same email I use for my real yostar account and now I can't sign in into my old one. I checked the website and it says I only have 1 AZLN account but idk how to unbind from the new account to my old one
TLDR:
I made a new account on the same Yostar account ,but on an emulator, as my old one by accident and now they don't sync properly, any idea how to unbind from the new one?
zenith aurora
is the dorm camera brokenf or anyone else? same behaviour in emulator or phone
Nope. Worked fine for me
Maybe clearing Cache would fix it?
tulip totem
not sure, but its weird that 2 entirely seperate devices suffer from it
zenith aurora
not sure, but its weird that 2 entirely seperate devices suffer from it
Yeah that is true, it's never happened to me before but normally clearing Cache helps me reset games easily
low wyvernBOT
narrow phoenix
will i lose my stuff if i make a yostar account now that its mandatory
i have binded it before but im nervous it may get lost
tropic verge
3d dorm camera showing black screen
zenith aurora
Got it thank you. I did so now so I'm just waiting on a reply
neat shadow
hi i bind mi account but is normal that here say update?
bronze dragon
Hello everyone, I'm not a native english speaker, so I apologize for any mistakes.
Recently I've bound my AL account to my main email, a few hours later I logged in again just to notice that in game it said that I had no Yostar account bound, so I tried binding it again, however I got a message saying that my main email already had a different UID attached to it. In the end, I've used my secondary email to bind it again, this time, in game it actually showed the email I used. But once I go to the (https://account.yo-star.com/user) logged with my main email, I see my AL UID. Should I be worried? Because the in game info and the site info doesn't match.
carmine hedge
I haven't touched Arkights but there's a tab on it that says "Bind".
is this normal?
vagrant sequoia
It's there for when you want to bind an Arknights account, that's what it looks like for me too
carmine hedge
oh that's reassuring!
I thought the Accounts Center thinks I played Arkights before. XD
urban wind
I haven't touched Arkights but there's a tab on it that says "Bind".
is this no...
Cause U didnt link to it that's y it's asking for U to link to it
Cause never played it that's y theres an option for it
carmine hedge
Cause never played it that's y theres an option for it
Yeah that probably makes sense since I didn't play Arknights
vital atlas
Good afternoon. I just redownloaded Azur Lane after a couple of years. I logged in the with Facebook account attached since 2018 and made sure to select the Lexington server, but it keeps sending me to the tutorial.
I have my UID if needed.
earnest python
Helloo
I would like to report a problem I have had with my account
After about half a year, I wanted to log back into the game but I think my account has been reset
I logged in with my same email but I didn't have any progress saved. I used to play on the Amagi server, my name was Bennyvania. Is there anything I can do to recover my account?
misty crow
/techsupport
low wyvernBOT
misty crow
@vital atlas @earnest python please contact customer support via the email listed above
vital atlas
<@179134240573751296> <@191152325300060160> please contact customer support via ...
Thank you!
earnest python
Thank you!!
vital atlas
I was able to recover my account. Thanks again! Looking forward to the new ships. 🫡
steady reef
Can you search other player's accounts to see their account uid? 
or can only the account owner see the uid? I need to find my uid
I have the username and server
misty crow
Nope
steady reef
Where is the uid mentioned btw i need to search for a screenshot with the uid then
lyric lodge
Top-left secretary icon
lyric lodge
I mean I can't see them, but YoStar ID shouldn't be the. UID
steady reef
I don't have a screenshot of my secretary page so it's a massive headache rn
Customer service asked for uid, server, username, and account level. I have the username, server but can't find the uid and account level should be between 60-70 as i don't remember reaching 70 yet
My main problem is that i cant even log into the account it says that the account is already bound to another in-game account
I have the email but the game isn't letting me use the email
grizzled dew
Would contacting yostar for JP related problems still work for the email Nimi provides?
sand goblet
I kinda accidentally delete my Screen shot for my yo star account I think IP
Any guide please for getting the server IP again
Nvm I restore my screen shot
silent ermine
This happens whenever I try to log in. Does anybody know why this happens?
calm dagger
Good day Gents, question i'm currently using my facebook account but then i opened the game and a popup showed up saying if i want to register/bind my account i used my gmail to bind it, then i scrolled down and saw my fb "unbound". does that mean that the azurlane(fb) account and the one i just binded are 2 different accounts?
steady reef
Good day Gents, question i'm currently using my facebook account but then i open...
This is probably what happened to me too, i originally logged in with my google account but when I bound it my google account was unbound
calm dagger
I wish they'd have been more specific about it, or maybe i just didn't read it properly
rugged latch
Have anyone experience this problem??
After i update and log in i got this bug, i have tried many method that people in the past have tried, like restart the device, deleting cache, force stop app, changing network, dns and even use vpn.
All of that still didn't get me to log in, anyone can help?
calm dagger
Have anyone experience this problem??
After i update and log in i got this bug,...
that happened to me 2 years ago i just reinstalled the game
rugged latch
that happened to me 2 years ago i just reinstalled the game
Any way other than reinstall ?
calm dagger
Any way other than reinstall ?
that im not sure since back then i also tried different ways but i still couldnt get in so i just sick to the old technique reinstalling.
rugged latch
that im not sure since back then i also tried different ways but i still couldnt...
Are network or device is the real reason?
calm dagger
i don't think so i've been using the same network and device ever since if there was a problem with the device my only conclusion is that my phone can't run azur lane or i need to do a software update. Network on the other i think is possible have you tried restarting your wifi?
rugged latch
i don't think so i've been using the same network and device ever since if there...
I have canging my network to mobile data that's better Compared to wifi
calm dagger
alright if it doesn't work my condolence.
rugged latch
edgy bison
I need help. I don't get this, I just come back playing AL and i see that I can't enter with my Facebook, it wants a Yostar bind, while I wanna join through Facebook. Does this mean Facebook account is no more and i lost all my progress?
i am rn redowloading the game
uncut sonnet
Chat manjuu is being hella goofy rn by making me bind my already bound account
Got it fixed
Manjuu is hella silly
empty raft
Anyone else experiencing a bug where you can't see Duisburg on her Port Fashion? Figured it would be better to ask here and maybe get some solutions cos i realised al general chat isn't the right place mb lol
static vessel
had the same thing as you yeah
opal wigeon
I cant log in the game, in game account window page doesnt says connection reset even when i bound my game to a yostar account years ago
User zeroame server amagi
halcyon island
this only started in the update before this one, but event popup shows up prematurely before secretary is loaded in and i get locked out of th game
misty crow
I cant log in the game, in game account window page doesnt says connection reset...
That's a new binding system
opal wigeon
Too bad i only get either a black screen or a white one with the connection reset message
misty crow
Emulator?
opal wigeon
Any other way to do the binding, or i just have to delete the game and go play something else?
Android
Old 0hone
misty crow
Any other way to do the binding, or i just have to delete the game and go play s...
https://account.yo-star.com/user
Do it here instead
misty crow
this only started in the update before this one, but event popup shows up premat...
Does doing an asset repair help?
halcyon island
Does doing an asset repair help?
i tried it, had a 500kb fix, but ui ends up the same
opal wigeon
https://account.yo-star.com/user
Do it here instead
It worked, thank you verh much.
modern rover
The new secret for Bremerton seems stuck at downloading assessments and never updates
agile ivy
Chat i got this when i tried to buy gems
is it possible i get some assistance?
misty crow
is it possible i get some assistance?
google playstore issue, not an AL issue
nothing we can do about this on our end
halcyon island
If so reinstall the game
reinstall worked thanks
rapid mica
is there a way to log all devices out?
agile hatch
since the new al update it runs super bad on bluestacks is there a fix?
steady reef
I have the email but the game isn't letting me use the email
Update - got my account back. It finally let me log in instead of sending an error message saying the account is already bound.
agile hatch
is there a way to solve it?
misty crow
is there a way to solve it?
this happens if you have unstable internet connection or if you opened the app again while it was still running in the backgroud
no fix
agile hatch
this happens if you have unstable internet connection or if you opened the app a...
its not the network, it doesnt work after restarting too
on my phone it works on my pc it doesnt
misty crow
looks like an emu problem then
golden tulip
on phone it works fine with mobile data but not via wlan conection
other apps like fgo works via wlan
sharp cedar
I have the same issue, doesn't work on phone nor Bluestacks ... already reset my router, no other apps or websites have any connection problems
so IMHO it seems Yostar/Manju have a problem with network resolution (DNS?), possibly from specific regions
mobile data (4G) works on phone, which also points to a network resolution problem with regular (LAN/WAN) networks from AL server-side
neat sinew
Hi, is there any information about new binding system ?
limpid sand
Cant get past this point
i have the same issue.
if you are on mobile using mobile data is a workaround
arctic otter
Im on a mobile using data
limpid sand
then i may have just been lucky. Sorry
arctic otter
Not being able to login into the game the 2nd day of an UR event is some apologems level stuff
sharp cedar
I'm 99.9% sure there's a network issue with AL's servers, at least for specific regions and network types/areas
arctic otter
Im glad Im always in the specific reagion when there is an issue
misty crow
i have no issue with logging on personally
looks to be a region specific issue
or an ISP issue
where are y'all from?
arctic otter
Central europe
sharp cedar
I doubt it's an ISP issue, since I use the same ISP for my mobile data and my LAN and WAN
but central Europe too
limpid sand
yeah central eu
golden tulip
germany...
sharp cedar
definitely a regional thing though, so probably some of the DNS servers AL is using aren't working properly
golden tulip
looks like the issue has solved
sharp cedar
yup, works again for me on LAN/WAN too now
misty crow
that's not the JP support email
JP one is cs@azurlane.net
needless to say, they ignore non japanese emails
bleak nacelle
I have an account from 2019, and I remember linking it to my current email (Yostar), but when I log in, it shows up as a new profile. At the same time, during the first launch, I had a notification about this account, and I’m afraid I might have overwritten it. Do you know what to do and who to contact about this?
cosmic dock
I have an account from 2019, and I remember linking it to my current email (Yost...
/techsupport on the title screen, tap once. then on this step, tap on "change" to select a different server. it may have launched the game on a server that you did not play on. on the top left of the server list, there is a "results found" button. tapping it will scan the servers for an active account. if your account is not present, then youll need to email CS to recover your account. have all of the info about your account that you can ready to send to them. theyll let you know what to provide.
low wyvernBOT
near plume
this only started in the update before this one, but event popup shows up premat...
I have the same issue but for me deleting and reinstalling didn't fix it😭
carmine pike
hey people
i logged into my account on a new phone and when i went to my server i play on i get sent into a tutorial
ebon dirge
Hi, I need help linking my account. Something happened to my phone and I lost all my data. When it was repaired, I installed the game and entered Yoira and it won't let me link my account.
nimble spruce
Something similar happened to me as well.
After updating yesterday, I can no longer log in to the game. It says when I try to use Twitter that authorization failed, and then prompts me to use Yostar to bind my account.
Did they disable twitter? I'll make a Yostar account if I have to if that's the case. I tried to bind it to my apple account but it just prompts me to use Yostar.
nimble spruce
So I bound to Yostar and lost all my progress. How can I fix that? It won't let me connect to Twitter to restore my progress
rustic nexus
As of the most recent downloadable content I am unable to do... anything.
Basically starting at the title screen no touch inputs are being detected by the game and I can't proceed to the actual game anymore.
hasty wasp
I’ve just gone to turn my sound back on but nothing comes through, I have all assets up to date and everything ticked on for it but nothing changes
storm shoal
So I bound to Yostar and lost all my progress. How can I fix that? It won't let ...
^ same here, are we able to reach tech support with Google Play/Apple receipts for Azur Lane?
nimble spruce
^ same here, are we able to reach tech support with Google Play/Apple receipts f...
I emailed them, and got a message that they were all busy. So I guess I wait.
rapid mica
is there a way to log all devices out?
.
open radish
Where do we go to get support for purchased items not coming through?
outer herald
/techsupport
low wyvernBOT
outer herald
@open radish 
open radish
tyvm, I will email
nova trellis
Did the rebind and now I only get this error.
outer herald
Did you close and restart the game?
nova trellis
Yep
And the same
I think this is something that needs to get to the higher ups
This is a problem happening rn for some users lately
Dunno if it's a server issue or rebind transfer but even when I reinstalled the game or switched servers doesn't work.
elder copper
Why do I need to bind with you when I already have an account going and I can't get in and I'm sad 😭
lunar magnet
So I'm having a problem where the game loads into this screen but then won't do anything else. I get the effects when I tap on the screen but the screen doesn't progress nor do the setting or link icons do anything. The tap to start is flashing and the audio is going through but that's it. I've tried restarting game as well as Uninstaller and reinstalling
atomic thorn
is the servants quarters crashing the game back to the login screen a known issue?
fickle isle
is the servants quarters crashing the game back to the login screen a known issu...
I think you can mostly chalk that up to hardware issue on your end
They do put a warning that lower spec phones will struggle, and I do notice that my phone gets very hot before being forcibly sent to the main menu
atomic thorn
I think you can mostly chalk that up to hardware issue on your end
They do put ...
It happens on BlueStacks too though
patent oasis
Has anyone had any success with playing AL on a Macbook Air? I'm able to play on my android phone, however, the text is too small for me to read, so I'd rather play on a laptop. If you have been able to play AL on a Macbook Air, please let me know how. Cheers, and merry Christmas!
frank bay
Has anyone had any success with playing AL on a Macbook Air? I'm able to play o...
You’ll need PlayCover and a way to obtain the decrypted IPA (easily Googled)
elder copper
/techsupport
low wyvernBOT
steady mist
Hello, I have a question. Could someone tell me why I can no longer log in with my main account and I get this message from yostar?
patent oasis
You’ll need PlayCover and a way to obtain the decrypted IPA (easily Googled)
Solid, mate, cheers!
mighty grove
I'm stuck in a update complete loading game and nothings working?
sour fox
I'm stuck in a update complete loading game and nothings working?
Try clearing the cache. (Assuming you already linked your account)
mighty grove
I had to uninstall and Install it works fine now. Thanks
still sandal
hey, I think i lost my account
I tried to log in via all methods on an new device and it kept saying there was already an account bound to my main email for yostar, but when i logged in via yostar it was a blank account
I swear i bound it to either twitter or apple/ios, but logging in via those methods forces me to do the tutorial and select a new starter ship again as if I had no data
i still have the documents and data for the account on my phone, but i don't have enough storage for the game anymore so I was wondering if there was a way to check what my old account was bound to
logging into account center has my original account and all its data
buoyant sapphire
What is the recommended way to play this game on pc? through an emulator?
toxic otter
Hey.. i just purchased some gems, money was taken from my pay pal account, but i didn't get the gems...
tried restarting the game 3 times already
frank bay
What is the recommended way to play this game on pc? through an emulator?
It’s not like you have any other way
toxic otter
the game also sort of aknowledges that i have bought them
(Translation: Error, you already bought this article)
frank bay
the game also sort of aknowledges that i have bought them
Sometimes it takes awhile for stuff to be delivered, if it hasn’t arrived after 3 hours email customer support
toxic otter
k
frank bay
Don’t try to initiate any sort of chargeback without them telling you to though, because your account will get banned if you do.
modest shale
/techsupport
low wyvernBOT
loud rapids
I just accidentally used 8 UR plans on main guns design plans, and not AA design plans, can my account be rolled back a few minutes? 
frank bay
I just accidentally used 8 UR plans on main guns design plans, and not AA design...
Rollbacks don’t get done, learning experience
loud rapids
unlucky
fickle isle
I swear i bound it to either twitter or apple/ios, but logging in via those meth...
a bit late, but did you already try logging in to each server?
Cuz each server is essentially a different save file but under the same overall account
so you could just have selected the wrong server
still sandal
a bit late, but did you already try logging in to each server?
Cuz each server i...
yeah, this is what happened lol. I totally forgot that data is different for each server
fickle isle
Moment lol
jagged quiver
Hi, is there any suggestion for an emulator you can use to play Azur Lane in PC?
still gorge
Is it possible to check how many azure lane accounts are linked with your yo star account? Please help
It’s just that account was created on another device and the phone is probably dead but I had a lot of stuff in that so please can someone help ?
urban wind
Hi, is there any suggestion for an emulator you can use to play Azur Lane in PC?
LD player
austere blaze
The Christmas Gachapon website doesn't work. When selecting a server it doesn't show any.
Fix your website Yostar
neat snow
I need tech support help for my Azur Lane account binding, is there a contact email I can send to?
I have created a yostar account and bound to my Azur Lane game, but the game details is lost, and the UID is also different
I have a screenshot of my previous profile details so I need to help to restore it back
low wyvernBOT
charred dune
Umm, I was playing the game on bluestack android emulator since this morning (my time), it was running fine, and then there was a small update for the game(at least for me), after update done I logged in and doing daily mission etc, just now I accidently closed the game and right now the game only show black screen, any ideas for what is happening
quaint furnace
/techsupport
low wyvernBOT
charred dune
/techsupport
low wyvernBOT
lyric lodge
What's the problem? Login and play...
keen path
When i try to use shipyard it freezes my game
steep berry
Aparently you can send a empty commision...
fickle isle
When i try to use shipyard it freezes my game
Have you tried the following:
- Force close and relaunch your game
- Repair assets
- Uninstall and reinstall your game (Be sure to double check that your acc is binded properly before you do)
urban wind
Aparently you can send a empty commision...
Relaunch game they will show up
edgy steeple
im stuck in endless loading 
- tried using both wifi and mobile data, doesnt work
- using vpn doesnt work either
- reinstall also doesnt work
minor egret
I have the same issue as Kou and have done everything I could to fix it myself
Only difference is my screen is black
I'm on mobile android
hardy stag
Hi I recently returned to the game but I have been attempting to sign in via Twitter but it keeps failing
So I tried possibly facebook then it prompted me to bind yostar account so I did now I am back to initial start of the game
urban wind
So I tried possibly facebook then it prompted me to bind yostar account so I did...
maybe u played on a different server ?
hardy stag
I switched to my usual server avorora
But no joy
Same thing
I’m right now going back into my screenshots because I may have screenshotted my bindings
urban wind
/techsupport
low wyvernBOT
urban wind
try this
hardy stag
Alright
Guess I have no choice
I figured it out, thank god my iPad was still logged in
urban wind
was it on another server?
hardy stag
But I had to bind it to a different email
No it was Twitter authorization token on the iPhone
So I tried Twitter again on the iPad
No issues
urban wind
But I had to bind it to a different email
no u dont need to bind to different email
just delete that new account
urban wind
https://account.yo-star.com/ then just double check if that account is gone
proper hawk
i cant log in via twitter anymore, is it still possible?
open salmon
Any idea what could cause this ?
lyric lodge
Need to reinstall, that's not the current loading screen
harsh basin
The ship enhancement sometimes buggy, is this confirmed bug?
I already maxing some girls enhancement and then sometimes they're not max anymore
night pecan
i'm on memu, i tried to repair assets and then redownload assets but both times it said no exception. i just finished reinstalling the app, and im still getting these weird black boxes. is this fixable? i'm not super attatched to memu if there's something better. totally playable and normal on my phone so it might be memu
yeah i don't use it often so the first time i noticed was when that AvP skin was added recently
gentle turtle
Hello !! I recently got a new pc and accidentally made a new account just now while figuring out how i log in with my actual account...(yeah dumb i know) but managed to get into my real account now.
Now question: Is it safe to click this on the NEWLY MADE account ? As the wording makes it sound like literally everything gets wiped, including my actual account
night pecan
Hello !! I recently got a new pc and accidentally made a new account just now wh...
it's gonna delete your account with THAT email with THAT uid, and also break any like facebook connections IIRC, as long as its not the account with your actual uid you're fine i believe. i made a second account and ended up deleting it and it was scary asf
"across all servers" just means if you like, re-rolled on washington and then re-rolled on little enty and whatever, those will also be deleted
gentle turtle
yeah thats what is confusing me
night pecan
yeah ive tried to repair and like.... i think it's gotta be an issue with memu since it's that consistent and hasnt gone away
night pecan
yeah thats what is confusing me
if you log in with yostar using emailA@gmail.com and then log in again with emailB@gmail.com youre gonna be deleting whichever one (across all servers) thats attached to that account
gentle turtle
i did !
night pecan
but if you logged in with ionlyhaveoneemail@gmail.com and then played a lot on avrora, and then made another second account on washington, those are the same account
gentle turtle
yep
new username, new everything
i did yes !! i managed to log in with my actual account trough twitter
the newly made one isnt bound to anything, my actual account got yostar mail and twitter
well i clicked on delete account on the trial account then logged out and managed to get into my actual account
but i tested it just now and seems your right, i cant actually get back into the trial account
so nothing to worry !
ty then and happy holidays ~
patent oasis
What am I missing here? (Other than the fact that there are no options......)
sharp crest
maybe it needs a yostar binded email
instead of like
twitter
patent oasis
maybe it needs a yostar binded email
instead of like
twitter
I have that.
How about this? Does this website work?
storm shoal
So when I logged in with Twitter, it created a new accounts entirely and bound it to my email.
I have my old Azur Lane name, and a Google Play receipt linked to it.
Am I cooked? Or would I just have to wait for customer support after the holiday time?
rocky basin
I accidentally traded 150 ur vouchers for 15k gold when I was trying to exit out of the pop
Ignore this
If need more personal info dm me
misty crow
So when I logged in with Twitter, it created a new accounts entirely and bound i...
please email customer support
/techsupport
low wyvernBOT
misty crow
I accidentally traded 150 ur vouchers for 15k gold when I was trying to exit out...
customer support will not refund you for stuff like these
rocky basin
Understood thank you for the clarification
sharp crest
Ignore this
btw, prob best not to leak that
rocky basin
btw, prob best not to leak that
Thnx
fathom gale
Downloaded the game on a new phone and I tried binding my account but its not letting me. Am I doing something wrong?
@carmine hedge Log into an existing account but I think I did it wrong
@carmine hedge I opened the game and clicked the Yostar tab put my email in and got a code. Said error then started randomly pressing things
@carmine hedge Yes and still a new account. Should I uninstall and try again?
@carmine hedge Yes
@carmine hedge I do still have my account. Will uninstall on new device now. Brb
fathom gale
Do I go to this part?
fathom gale
@carmine hedge yes. I figured it out. I'm linked with twitter and not yostar
jagged pawn
I tried reset password for my Yostar account but my email did not receive any email
sharp crest
gachapon login not work for anyone else?
(is it bc of maintenance of all things)
lyric lodge
Works fine here
little sentinel
Gachapon login works for me but the coin count says 999 and says it's collected despite not collecting it
rocky jungle
Game stuck at this screen. What should i do?
little sentinel
and 5/10 progress
hallow turtle
How do i fix this? Dorm became like this after the patch(using blue stacks)
little sentinel
Gachapon login works for me but the coin count says 999 and says it's collected ...
This
brisk cliff
Im getting connection error 111
I know its def not a connection issue
Afterwards i cant fight anything on that map cuz
It gives system error 1: invalid input
Da heck is wrong
tawdry arrow
Same here.... sometime i get that error 111 even tho i have fine internet
granite vigil
same for me
urban wind
Sometimes it's the emulator that doesn't have wifi
It will randomly disconnect for no reason and won't connect to wifi
Or even say can't find wifi
trim elbow
Nope on my end it's connected
urban wind
Have U tried restart emulator and pc
trim elbow
urban wind
For me sometimes it's just random lost WiFi
toxic lotus
Is there a button in the app for restore purchases? I bought a lucky bag and I got charged but never received it 😀
trim elbow
Have U tried restart emulator and pc
im on ldplayer
urban wind
im on ldplayer
Im too
urban wind
Is there a button in the app for restore purchases? I bought a lucky bag and I g...
Did U try restart game
undone spire
Guys anyone have this issued where on yostar account it says ive bind my azur acc to my email 1, but in azurlane it says ive bound to email 2 and everytime i login i have to login with email 2 ?
urban wind
how do you restart it ?, on the multiplayer?
U close the LD player and run it again lol
urban wind
Normally when this kind of problem happens to me wht I do is
Make a new emulator,cause I think that one is broken lol
trim elbow
if you make a back up of the emulator then delete and restore it does it fix the problem?
urban wind
if you make a back up of the emulator then delete and restore it does it fix the...
Wt U mean by that
Wht I do is make a emulator and run it , if it works I'll make a copy on it and play on the copy. Once the copy fail I'll delete it and copy the original again and play on it
It is abit extreme, but I cba to relogin everytime on a new emulator
trim elbow
aight illtry that
faint cave
Is there a button in the app for restore purchases? I bought a lucky bag and I g...
mailbox?
unique star
languid kiln
game is stuck on this screen
toxic lotus
Did U try restart game
I did but it didn’t do anything, I reached out to support about it
toxic lotus
mailbox?
Nothing.. it says in game I still have 1/1 purchase available but on Apple receipt it says I paid. I contacted support
mighty tulip
Hi, I've been looking to return to the game but have been encountering issues. When logging in Yostar on a new device, I can't find any trace of my account whatsoever, on every single server. I am completely positive I am using the right email as I have consistent a history of Yostar confirmation emails dating back to years ago. Leaving the ever-possibility of user error aside. I have contacted Yostar's support service to see if I can recover my account through them, anything else I should do or keep in mind?
grave venture
Hello, I need help...
I bound my email with yostar and yesterday I was able to login without any problems. But now I can't log in...
Every time I press anywhere in the screen to start the game, it want my to bound my mail with yostar but it would failed because my mail is bound to another account....
Can someone please saying me what I can do, that I can play in peace...?
Here a video to show what I mean
carmine hedge
I made a gem purchase a few hours ago, but I never got the gems despite paying for them.
coral rampart
How do i fix this? Dorm became like this after the patch(using blue stacks)
same problem here 😦
toxic lotus
I made a gem purchase a few hours ago, but I never got the gems despite paying f...
Contact support. Do NOT go through Apple or android
You risk an account ban going through anyone that isn’t yostar
robust python
Mornin, quick question...
Until what IOS Version does Azur Lane accept this app's version update ?
This is courtesy to the iPad Air 2 who has update support till IOS 15...
carmine hedge
Contact support. Do NOT go through Apple or android
I tried to do so, but got no response.
toxic lotus
I tried to do so, but got no response.
How long ago was the email?
carmine hedge
How long ago was the email?
I sent it at 1:47 PM
toxic lotus
I sent it at 1:47 PM
I just got an email back myself and I had email them around 12:45
I think they’re just busy
young aurora
What does it mean to clear a failed transaction?
alpine hound
So my new shinano skin is bug I can't change anything except her face expression and her first hidden pose
I have check and update asset using ingame function
sacred gale
I'm stuck in the loading screen. Anyone have any solution other than reinstall?
elder briar
Im gonna cry, I was loggin in and it asked me to bind my account but because I was redownloading the game I think it binded my email to a fresh account instead of my atcual account 🥹 how do I undo this? I cant log into my atcually account now as its saying binding failed
cosmic dock
Im gonna cry, I was loggin in and it asked me to bind my account but because I w...
/techsupport you can only bind from within the game. so try going to the title screen and on the left side, log back in using the correct info. screenshot to show the options. if this is what you meant, then contact customer support. only they can remove and change binds on an account. if youre not sure what your bind was, then itll be an account recovery as well, which they can help with too. since we're approaching the weekend, they might be slower to respond.
low wyvernBOT
elder briar
/techsupport you can only bind from within the game. so try going to the title s...
When I tried to log in it gave me this and then when I try to get into my account it gives me this error so I think for some reason its binded me to a "new " account? That hadnt been started since it logged me out from last time
cosmic dock
ah, this. yeah, email them to get it squared away. a lot of players had issues with overlapping or incorrect binds.
elder briar
ah, this. yeah, email them to get it squared away. a lot of players had issues w...
Okay thank you I sent them an email I only have 1 account so it shouldnt be saying this unless when I tried to log in ans bind it just bind it to a new account is all I can think
cosmic dock
yostar launched a new account system (not sure when, but it recently made its way to AL). its an effort to consolidate all of their games under one account. so the new account and old login basically got jumbled when going through the popup. i set everything up from the website, so i didnt have issues. because of that, i havent looked into the new system much, so i cannot advise too much. id rather have CS deal with it than give incorrect info.
grave venture
I had contact yostar and they work on my account
late viper
got the same issue,
not sure how things work, but all i know i already bind my account,
the "yostar account", with google
then this showed up.. saying it's already bounded with other game account, wich one exactly..
i don't know how this stuff works,
but i always logged this way,
and wich is their cs email?
urban wind
and wich is their cs email?
/techsupport