@west chasm @steel gull email customer support, telling them you need to unbind your Twitter account due to suspension/hacked and give them all your other account details like server, UID, in game name
#tech-support
misty crow
rancid hollow
Having this issue even though I'm currently in the U.S. while trying to use Google Play credits to top up for $20.00 (USD). Earlier I was able to top up for $1.00 after the issue initially occurred, but I haven't been able to pay for anything else since.
I had a VPN on earlier, but I've made sure anything that could have my location anywhere else but the U.S. is either disabled or has been changed to America. I have also tried purchasing with the same account and payment method on a different device, but I get the same error message. I am not using an emulator, my attempts have been on Android phones that were both manufactured in the U.S. I have tried uninstalling and reinstalling Azur Lane, disconnecting and reconnecting my Google account from my phone, waiting a few hours to try again, checking my details to make sure all my information said I was in America so far. Google customer support has been contacted, but they will likely not be quick enough to address the issue before the event is over.
steel gull
<@601510642574163970> <@799590855593426955> email customer support, telling them...
Thank you very much 🙇♂️
I also can't find the email address for customer support, is it al.cs@yo-star.com ?
there's lots of results when I tried looking up
sinful yoke
that is it
steel gull
I'll go send an email
carmine hedge
Does anyone know how to fix this issue. I'm using an emulator
rancid hollow
Having this issue even though I'm currently in the U.S. while trying to use Goog...
"According to our system, your Google Account or one of the Google Play gift cards you submitted isn’t valid or doesn't match the information in our systems."
Additionally, this is an email I got as a part of trying to contact them for support. I haven't bought any online gift cards or physical Google Play cards to use with my account, I only bought credits into my account directly and have a few "cents" left from redeeming a $1 reward from their Play Points system.
midnight bison
I got disconnected mid game and cannot log back in. Lexington
crisp bramble
I got disconnected mid game and cannot log back in. Lexington
same here, also happening to another game I was playing "Langrisser"
Cloudflare problems?
or whatever server
midnight bison
You using phone or emulator?
crisp bramble
PC and phone
wooden glen
I got disconnected mid game and cannot log back in. Lexington
same here, currently trying to reinstall (avrora, bluestacks 5)
midnight bison
Mine on Bluestacks just loaded (I just laoded it on my phone a second before)
wooden glen
bit upsetting so i hope the reinstall fixes it, i really need more event points :/
crisp bramble
having issues on PGR as well
ashen crown
Phone (Android)- Avrora - can't connect to Azur Lane after 1030 pm. Was attempting to deal with PVP, restarted game and can't connect fully.
crisp bramble
multiple games are impacted
wary roost
same
wooden glen
reinstall fixed it for me, or maybe it got fixed while i was downloading lol
wary roost
zenless zone zero is having intermittent issues too
ZZZ and AL both lost connection at the same time for me
pc and android
earnest glade
Are the developers skipping maintenance today? I don't see any patch notes anywhere.
frank bay
Are the developers skipping maintenance today? I don't see any patch notes anywh...
Correct, no maintenance this week
earnest glade
Thanks, I'm worried that I didn't leave them any food.
lyric lodge
No maint, BUT event is ending
uneven lintel
game being slow for anyone else? collecting things, sending commissions, doing research, sometimes is taking like 15 seconds after tapping it to register and let me continue
even just opening a menu
sage cedar
I’m playing on iPad pro
When doing OpSi: after clearing a hidden coordinates map, the leave screen looks like this
urban wind
is it me or does everyone also game crash when going into sirius room?
frank bay
is it me or does everyone also game crash when going into sirius room?
Haven’t had any issues on my end with either iPhone 14 or emulators
small spruce
Does anyone know how to fix this issue. I'm using an emulator
You can check a couple things yourself.
Is there enough CPU and Memory? Azur Lane will run in settings as low as 2-CPU cores, and 4 GB of RAM (memory). The game will crash or not run if these emulator settings are too low.
Try clearing local cache and force exiting all applications in the emulator as well. This could help if something got corrupted during a crash or ungraceful exit of the app. You do not have to delete the game or the emulator to see if this quick check will resolve your issue.
What are your graphics settings? Are you running in OpenGL or in DirectX? OpenGL is required for the new 3D dorm feature, but some older computers might not have compatible hardware and can only run in DirectX. The game will run in both, but the new 3D dorm will crash every time if DirectX is selected.
Reading some forums on Reddit a lot of BlueStacks staff advise players to update to the latest version of BlueStacks if the version being used is out of date. I caution against that since I am using an older version without issue. However, it might be the case that your version is too old to support new Azur Lane since latest update.
I am currently emulating Android Pie 64-bit without issue. I'm not sure if Azur Lane still supports 32-bit operating system anymore.
Sometimes BlueStacks just has trouble starting up. You can close out of BlueStacks and make sure it is not stuck in memory by manually forcing exit of the application through the Windows operating system. Then restart the computer and from a fresh login start BlueStacks. BlueStacks will occasionally have memory overflow errors and require an emulator restart or Windows system restart in order to clear the issue.
There is no error code, so tough to make exact conclusion as to what is wrong. You've uninstalled the app and reinstalled with fresh download from the PlayStore. But for some reason that initial APK file keeps getting corrupted.
I would check if you have enough space on your mobile device or emulator to install the new version of Azur Lane. When you get to the install options in game, make sure to to a minimum install (currently 7.5 GB) just to get the game up and running.
It could be a slow internet connection as well or maybe the Azur Lane app does not have permission to write to your phone storage (or emulator storage).
If you are stuck on your phone, is it possible to install and run Azur Lane using an emulator? Then at least you can play until you resolve the issue with your mobile device.
small spruce
is it me or does everyone also game crash when going into sirius room?
My emulator would crash every single time when entering the new 3D dorm feature. Switching from DirectX graphics to OpenGL fixed the issue.
From a fresh login of Azur Lane I usually have no issue accessing either Sirius' cottage or the beach area. However, if I've been grinding main campaign, event stages, or Operation Siren the new 3D room sometimes does not load and will force a crash.
So if you're using emulator make sure your graphics are set to OpenGL. If you still have issues after that you can change your in game 3D settings to low and see if that helps. Try accessing new 3D dorm first and then doing daily tasks to see if that helps as well.
Newer devices and better hardware will have less issues, but older phones and slower computers seem to be having more issues with the new 3D dorm feature.
urban wind
it crash on my samsung emulator
balmy bay
the game is not loading is just stays in loading screen stuck , taking forever
what do i do ?
raw onyx
the game is not loading is just stays in loading screen stuck , taking forever
Check your internet or restart the game
small spruce
the game is not loading is just stays in loading screen stuck , taking forever
In addition to checking your connection to the internet and restarting the game, sometimes the game gets stuck when downloading a new update due to a corrupt file in the cache.
You can enter Settings on your mobile device or emulator, then go to Apps, then select Storage, and finally select Azur Lane. Inside app info there should be a clear cache button. Clear cache and restart the game.
You do not have to delete the game files, just clear the game's cache and see if that fixes your issue.
humble saffron
the game is not loading is just stays in loading screen stuck , taking forever
That's what happening to me as well
Just keeps on loading
And can't even login
balmy bay
In addition to checking your connection to the internet and restarting the game,...
I did all that and still it's not loading me in
outer herald
Did you check your WiFi settings at all?
balmy bay
Ya the speed is good
quick storm
Having issues with getting the private quarters to load. I get a few spinning hourglasses the if crashes my game to the desktop (iPad) and I have to reload the game. I have uninstalled and reinstalled the game, uninstalled and reinstalled Sirius’s info from the beach window (not sure if I said that right) nothing seems to work. It simply crashes every time I try to play the private quarters. Everything also in my game works fine. Sometimes it’s a little slow but that doesn’t bother me. The private quarters hasn’t worked since day 1, although I did manage to get it to work a couple times, simply by preserving through the crashes. Can you guys fix this.
small spruce
I did all that and still it's not loading me in
I see. Since you tried all the steps and Azur Lane is still stuck on load. Only other fix I can think of is to uninstall the app and run a fresh install from the PlayStore.
Could you provide more details to your setup? Are you using an iPhone, iPad, Samsung tablet, or running an emulator such as BlueStacks, LDPlayer, etc. on your PC?
Only caution would be to make sure your commander account is bound to YoStar email login or via one of the other login methods.
small spruce
Having issues with getting the private quarters to load. I get a few spinning ho...
You might have to login to the game, go to settings, select 3D options, and then set all your options to lowest. Not sure what generation iPad you are using, but I know older devices seem to be struggling with the newest update to Azur Lane.
balmy bay
I see. Since you tried all the steps and Azur Lane is still stuck on load. Only ...
am using a iphinix phone and yes my acount is bound by a email
autumn token
Anyone having issue where when every time you open a new session of bluestacks to load azur lane it forces you to redownload assets and re verify account. Then once log in all the settings are set to default and you have to adjust them all over again? Just happened today. Using bluestacks 4 on imac.
astral ibex
ummm, hello
my game stopped giving notifications, even though I already turned on the Push Notifications in the settings.
is there any way to fix this?
errant ermine
I keep on leveling the Ship up and it doesn't allow me. Any help regarding this?
cosmic dock
I keep on leveling the Ship up and it doesn't allow me. Any help regarding this?
look at the top right corner, under the "home" button. in fairness, the text is quite small and easy to miss.
errant ermine
look at the top right corner, under the "home" button. in fairness, the text is ...
It doesn't do anything
cosmic dock
It doesn't do anything
its refering to ship level. you have to get the research ship past level 10 to keep using the bps.
errant ermine
its refering to ship level. you have to get the research ship past level 10 to k...
I keep on trying to level it up but I can't
frank bay
I keep on trying to level it up but I can't
Because the ship isnt level 10 yet like the error message says.
cosmic dock
I keep on trying to level it up but I can't
post a screenshot of your saint louis like this. the literal ship level needs to be 10+, not the dev level. if saint louis is not leveling up from here, then thats a different issue
misty crow
I keep on leveling the Ship up and it doesn't allow me. Any help regarding this?
level up your saint louis past ship level 10
sick flame
i can't get in server little enterprise but if i change to another server i can go in, my main in server little enterprise
wheat forge
Is there any way to find my UID without logging in?
knotty idol
I'm trying to regain control of my account (forgot what its bound to) but I have receipts from the google play store when I purchased items from the shop. Would Yo-Star be able to help me track down what it was bound to and get the account on my phone from those receipts?
urban wind
I'm trying to regain control of my account (forgot what its bound to) but I have...
yea just send them a email and tell them u got the receipts and they might be able to help u
knotty idol
yea just send them a email and tell them u got the receipts and they might be ab...
Awesome, I remember I played the game previously on one of my old phones I have at home so maybe it all else fails I could try to boot the game on that device and see if i can re-bind the account
urban wind
Awesome, I remember I played the game previously on one of my old phones I have ...
tehy will most likely ask u for ur ingame name, and id also so just try ur best to remember them
knotty idol
I'm fairly certain I remember the username but not the numbers
urban wind
or even something releasted to ur account like mabe , first skin, oath and all that
and level also
urban wind
yea as long as u say somehing it should be fine
knotty idol
Is the email in this discord or ill have to go searching through yo-star website to get the email?
urban wind
idk i found them online last time idk if its here
knotty idol
Thanks!
misty crow
/techsupport
low wyvernBOT
misty crow
@knotty idol^
knotty idol
<@176551029456764929>^
Thanks!
urban wind
hi is there a way i could find the guy that made z23 bot? i got some question to ask
misty crow
@urban wind what is it, I can direct questions to them if needed
(this would better be done in #1020044605053476994 but yeah nevermind)
urban wind
<@239094091235852289> what is it, I can direct questions to them if needed
ill hit u up again, i forgot wht i wanted to ask
astral ibex
ummm, hello
my game stopped giving notifications, even though I already turned ...
anyone?
long yoke
What does this mean?
astral ibex
Check if your phone has put the app to sleep or deep sleep
I tried turning on "allow background activity" option in my phone
hopefully that will fix the issue
winged quest
So I just hit lvl80. Got the private quarters unlock but when I try and get into Sirius dorm. The game restarts, how am I able to fix this cuz this is irritating
fickle isle
So I just hit lvl80. Got the private quarters unlock but when I try and get into...
If your phone is in a phone case, try taking it out then use it
I've found that to mostly fix my issues with the game constantly force relaunching in general
At the same time, this is also a hardware related thing, weaker phones will struggle with handling 3D dorm
winged quest
At the same time, this is also a hardware related thing, weaker phones will stru...
Mine is a 2021 tablet Galaxy Tab S7 FE, my tablet is strong too but its irritating I can't get into the 3d dorm
mint drift
Is there a way to bypass country restrictions for in game transactions? I can't buy s*** for the last, what, two or three years?
Not sure why they've decided to go with a country whitelist
misty crow
Is there a way to bypass country restrictions for in game transactions? I can't ...
https://yo-topup.com/page/shop/azurlane
https://www.codashop.com/
do these work?
mint drift
https://yo-topup.com/page/shop/azurlane
https://www.codashop.com/
do these work...
Codashop doesn't have it but I can try Yo-topup while selecting another country
Appreciated
vague kraken
So I got stuck in this and can't click anything after finishing guild boss battle,I need to close and reopen the app. Does this normally happen?
unreal birch
Where's the pin on how to unbind yostar?
cosmic dock
Where's the pin on how to unbind yostar?
/techsupport you cant unbind it yourself. you have to go through CS.
low wyvernBOT
unreal birch
/techsupport you cant unbind it yourself. you have to go through CS.
Thankss
unreal birch
Btw, that number 8 on account unbinding, is it required? Cuz the account (eWallet) I used during the purchase is already lost so I have no way of having a receipt
neat sinew
hi, i used to play in emulator (bluestack)
so after azur lane update, when i tried change to my other azur lane account by clicking facebook/twitter button it's freezing and the apps not responding
swift osprey
help I have not received my purchase yet, what should I do
fickle lily
With the lastest update of the client I noticed there are no manjuu dance network warnings :D,. Now the UI just hangs, and then you might see a network reconnect popup. Personally seeing a non-responsive screen during or after a battle is unnerving. At the least the Manjuu network delay dance line provided an indication there is delay. I can't tell you how many times I've just closed the game and reopened it. But now I try to be patient and wait for the network reconnect dialog.
glad bronze
Lucky Hunter Rewards how long i need to wait?
frank bay
aye my commission broke?
When that happens just log out and log back in, there’s a desync between your client and the server.
silver escarp
let me ask my account x is banned now i can't authorize to enter the game what should i do my account bind only x 😭
frank bay
let me ask my account x is banned now i can't authorize to enter the game what s...
Contact customer service to have a Yostar account email binding added, make sure to mention your X account name
silver escarp
so how to contact yostar
frank bay
/techsupport
low wyvernBOT
silver escarp
but i cant log in to the account because bind each X how to send application to yostar bind gmail to that account
frank bay
You send them an email with your information, it’s not like you can send an email from an X account 
They’ll ask you some stuff to prove it’s your account
silver escarp
I only have account x 😭
frank bay
I only have account x 😭
Okay well what’s your point
You have to email them.
high tendon
So uh
I updated the game but when I start the app it keeps loading
Maybe because of the internet idk
But it's taking longer than usual to load the game
rough turtle
Idk why but suddenly the application said there was a connection problem and when I tried to log back in I was stuck on the loading screen
upbeat bloom
the ui of my game keeps freezing
hushed linden
Is there any maintenance going on? I can't login to the game it just stuck here
sinful yoke
please try to restart your phone and then your internet router if restarting your phone does not resolve it
compact finch
Hi I need some help I usually play on android but I have an apple product and I wanna play on that.
But with my Facebook log in my account does not show up in sandy server.
Can anyone gelp?
*help
static grove
Is there any way to stop the 3D dorm crashing on the first startup for the day? On both my phone and emulator when I try to go into the 3D dorm it force restarts my game and then works completely fine after that but I can't seem to redownload the assets or even understand why its happening
misty crow
But with my Facebook log in my account does not show up in sandy server.
did you follow these steps
arctic rover
Is there a way I can contact tech to find out why my account was banned
arctic rover
I just saw the ban list my name isn’t there so why did it get banned
lime lance
3D mode keeps crashing constantly (iPad 9th gen* A2602) 
fickle isle
Is there a way I can contact tech to find out why my account was banned
/techsupport
low wyvernBOT
fickle isle
note that it is currently the weekend in China so they may take a while to get back to you
arctic rover
note that it is currently the weekend in China so they may take a while to get b...
Yeah just realized it’s Friday for me so it’s Saturday over there
peak blade
why does it say gameplay timeout3 help when i finish the extreme challenge?
fickle isle
why does it say gameplay timeout3 help when i finish the extreme challenge?
sounds like a desync, have you tried force closing and relaunching the game?
lucid plinth
Sooo... Have been in hospital, while in there (admittedly with a poor signal) was getting Azur Lane sticking at the login screen. Back home now, tried clearing cache and restarting phone then connecting, same issue. Tried clearing data and letting it redownload the 18-or-so GB, and that much has worked, however on attempting to log in with twitter (which I know my account was bound to), after entering username & password it just sits there. Are there known issues with twitter now? :(
winged fossil
how do i know when i started to play
frank bay
During the anniversary there’s a screen you can view that shows your start date
dusty dock
Is there someone who can help me retrive my acc? I haven't used it for years, I'm planning to go back
lament wigeon
any idea why it got red tint all over the place? Like is there a graphics settings causing it?
Ohhh nvm. Found it. Seems to be AMD related settings
cosmic dock
Is there someone who can help me retrive my acc? I haven't used it for years, I'...
/techsupport email CS. they can help with account recovery. have as much info about your account as you can ready. if you have any purchase receipts, those will help prove accunt ownership. theyll let you know what info to provide. since it's the weekend, their response might be a bit slower.
low wyvernBOT
dusky whale
am i getting ban because of this error ?
fickle isle
no, could just be a typical desync
try force closing and relaunching the game
rapid meteor
Ok this will be the 3rd time I have posted this as I have yet to get anything done about this, but operation siren for me keeps getting an infinite loading screen whenever I load into certain nodes, this has prevented me from playing operation siren for the past 3-4 months not and as a consequence I cannot get meta fights done and I cannot earn gold plates easily. I have done everything I could to try to fix it, even uninstalling and reinstalling the game failed to fix the game. It is getting to the point where I don't even want to open the game as I cannot do much with the bug in effect.
cosmic dock
Ok this will be the 3rd time I have posted this as I have yet to get anything do...
if you havent already, try this. remove every ship and meowfficer from all of your fleets, including subs. put 6 (or more) ships who were not in your opsi fleets in. youll need to spend 99 ap or 24 hours waiting to set your proper fleets back. the thought process is that there might be a desync with ships happening that causes opsi to crash. ive only ever seen this kind of desync for events, and removing all ships from event maps and reactivating them usually works. since you said "certian nodes," im assuming you have access to a blue port to swap fleets. if this doesnt work, you could try emailing CS and having them see whats going on. maybe someone else has another idea.
rapid meteor
I will have to try that out.
young vigil
I've been waiting for 3 days and still no response from the developer. Now all I can do is wait, right? 
lyric lodge
3 days.. of which 3 days weekend?
young vigil
3 days.. of which 3 days weekend?
Since Friday, but the last time I had a problem was Friday, but he replied to my email within 1 minute.
lyric lodge
That's an auto-reply
cosmic dock
What customer support doing rn?
read the 2 messages that hassat sent right above yours. people dont work 24/7, and esp not on the weekend. like any service, response will always be slower on the weekend
open hedge
That's quite concerning up there
I'm talking about เย๊ะ problem btw, apparently, he explained why he got banned on livestream for the problem he didn't cause
Oh, boy. Either way, i hope he solves his problem.
quaint merlin
Hi guys, somebody help me figure out what's going on with my living quarters. I figured it's one of the settings but idk which one
for reference I'm using a ZTE Nubia Z50 to play this game if that helps
fickle isle
Have you tried repair assets?
shadow lake
Is there a way to set it to not automatically log me in without deleting the game from my phone
misty crow
what?
fickle ivy
What is the best way to enter directly in contact with yostar? I bought the monthly trade license, and it activated without charging from my card (i dont want to lose my account lol)
fickle isle
What is the best way to enter directly in contact with yostar? I bought the mont...
/techsupport
low wyvernBOT
fickle ivy
thanks mate
cobalt ridge
Every time there's an update my phone wants me to dl 1GB or more for the update, idk if the cause is that I selected basic assets
At any rate I don't have 1GB free on my phone (Which is the reason I chose basic assets in the first place)
Am I alone with this issue?
urban wind
where can i ask for server emote request?
static vessel
#1020044605053476994 pinned post @urban wind
heavy glade
Hello there
I wanted to know if Ld player is better or Bluestacks for better visuals and performance (i am sorry if this is the wrong channel to ask this)
urban wind
Hello there
I wanted to know if Ld player is better or Bluestacks for better vi...
I myself have been using LD player for this game almost a year and I have no problem
I am also currently using bluestack for another game and it always crash once in a while idk if it's the game problem or wt tho
odd dirge
Ive been noticing the game feels a lot slower lately the input is not as quick. Anyone else experiencing this? Maybe its a Bluestacks problem?
heavy glade
I myself have been using LD player for this game almost a year and I have no pro...
Thank u for ur advice
urban wind
Thank u for ur advice
dawn forge
Does anyone play Azur Lane on a OnePlus 12 phone? I need help turning on push notifications. They are on but for some reason nothing pops up when commissions are done. Anyone ever dealt with this issue before?
misty crow
Does anyone play Azur Lane on a OnePlus 12 phone? I need help turning on push no...
check if your phone has set the game to sleep/deep sleep
celest phoenix
How do I recover my abandoned account, I only have the UID.
vagrant sequoia
How do I recover my abandoned account, I only have the UID.
/techsupport did you try logging in with your emails and selecting the server you're in? Anyways you can email them with your uid and try to get you back on your account
low wyvernBOT
split girder
My azur lane apps always force closed when opening private quarters for the first time on blue stack emulator...
sharp crest
that’s a blue stacks issue
itself is buggy
lyric lodge
No, it also happens on my phone time-to-time.
static grove
I get it both on my phone and LDplayer, if it’s not one of the first things I do it insta crashes
Then works fine after reboot, it’s really annoying
sharp crest
happens to me too, but my phone is a certified pos (it’s old), playing the lottery until it just won’t work anymore i am
outer herald
The only reset I get on my phone or tablet is opening up the 3d dorms for the first time at random times.
Meaning it doesn't always soft reset my game when I open it
celest phoenix
/techsupport did you try logging in with your emails and selecting the server yo...
@vagrant sequoia Could you share with me the email for support?
vagrant sequoia
It's the one listed here
wraith oyster
I want to report problems with connection to amagi server today
It looks like heavy lags
Now i can’t login to game at all
signal reef
is bluestacks 10 safe to upgrade to or is there weird stuff happening with it for AL
red sparrow
bluestacks question - when i lunch any type of sortie my loading screen is stuck at 99% or numbers close to that does anyone encoutered this before ?
pretty much every time when i try to lunch sortie on bluestacks - mobile works just fine
will try
red sparrow
it had helped - thank you
frigid sleet
What does this mean? I wanted to start a class on the second slot.
sharp crest
desync most likely
fickle isle
What does this mean? I wanted to start a class on the second slot.
looks like a desync, should be solved by simply force close and relaunch the game
granite pagoda
Having the same problem again when I can't purchase gems. Removed cache of Azur lane and Google play as was advised last time, nothing works still getting asked for fingerprint when it never did before
coral sky
So I'm stuck in hard mode 10-2
I forgot I was still auto clearing the stage and now it says I'm fighting a boss that doesn't exist
I can't do any other content other than be stuck in this bugged stage
misty crow
have you restarted the game
granite pagoda
Yes
Nothing works
On the same stupid loop
Asks for fingerprint pattern when I have it set off on Google store
ivory vault
Tempesta and the sleeping sea so broken I can't even play stage 1.
The moment I try to start a battle, the game either freezes at 50% loading or the app completely crashes.
EDIT: Nvm, problem solved. The asset repair (gear icon in the title screen) actually worked. Whoda thought?
granite pagoda
mine still isn't fixed,still asking me for the stupid fingerprint access, i even removed both of them to make sure, deleted my card and re-added and it still asks for my stupid auth access to confirm!
elder silo
Getting a Illegal Restriction.40 message. Tried force stopping through phone settings, closing out of the app by swiping it, and exiting through the game. Only appears when I go back to the lobby area or after the login main menu and I close out of the news popup. Noticed it happening when I finished the SP mode in the new event and when I exited after claiming the quest rewards. Fleet Tech points aren't showing over the upgrade requirement
elder silo
Edit: Asset repair option has seemed to have fixed it
rare jewel
I’ve basically spent all day grinding XP for a PR ship but when i go to check the progress it’s left at 0%, i havr already completed and submitted the 1.2 million XP task and some of the lab tasks but the 2.4 million XP task wont progress at all
bright berry
what ship are you farming for and with what ships
rare jewel
I’m farming XP for Admiral Nakhimov with a mixed fleet of Nothern and Sardegna main ships. Mostly Vittorio, Soyuz, Aqualia, Belorussiya and Roma
frank bay
Obvious question: Is Combat Data Collection II actually unlocked?
rare jewel
All of them are marked as locked even the ones i am working on
I can progress some yet they appear as locked
bright berry
that looks like it is progressing based on the lil yellow nubbin
you probably havent gained enough EXP yet for a full %
rare jewel
That’s strange cause i have grinded with the fleet for well over 8 hrs
bright berry
well it slightly depends on where you farmed
rare jewel
The event, hard mode and OP siren. Most of it was done in OP siren
frank bay
Well 1% is 24,000 XP so that’s a lot of OpSi fights
rare jewel
Yeah and i have done alot of them, though i can be wrong and the first % is just right around the corner
bright berry
id keep an eye on it and if it feels off after giving it some (more) time you can always come back
somber fox
Been stuck on this screen since the update. No much to do other than delete and re-install? I've opened and closed it multiple times, restarted phone and tried with both data and wifi connections.
bright whale
Hola bueno más que todo
Si el creador de Azur Lane puede ver esto para la segunda temporada de Azur Lane tengo una idea para un personaje sobresaliente
dusk bridge
Got a very specific issue: every time I leave the game and open another app or if my phone's screen turns off, when I come back to the game I am unable to do anything. It's like the game is not registering my touch inputs, or anything else really. Can't move, can't click on buttons, etc. I don't know if this might be an issue of my phone, but since this started happening very recently I assumed it's because of a recent game update
somber fox
Gosh, I really hope i binded the game to something because I don't remember x.x first time it happens to me in the year I've played
Oh thank goodness, it found a 78mb update to do just now and it loaded 😭
buoyant sapphire
Hello, back in the day I remember playing on PC was a "no no". What about now? can I download the game on PC or do I have to use an emulator? If so, is there an official one to use? Or approved one? ty
urban wind
Hello, back in the day I remember playing on PC was a "no no". What about now? c...
dont know offical but i have been using ld player for almost a year
cinder hemlock
Am I in restinstall land now? Clicked confirm and been stuck on checking for updates
cinder hemlock
Uninstalled and reinstalled.
Now it's stuck on this ? Any suggestions tech support team been on it for 5 minutes
bright whale
Kai
Tiene el pelo de color rojo Rojo vivo y corto y tiene los ojos Uno de color verde claro y el otro celeste claro.
Pálida,Alto, lo que le otorga una presencia imponente.Tono muscular en brazos, piernas y torso, reflejando su entrenamiento constante y habilidades en combate.
Vestimenta: Lleva una chaqueta blanca con toques militares navales, con detalles que reflejan sus dos almas, al igual que las chicas barco. Usa un pantalón negro y zapatos de estilo militar. Kai tiene una sonrisa muy linda y dientes sanos, lo que contrasta con su expresión generalmente seria y añade un toque de calidez a su carácter.
Personalidad:Kai es reservado y serio por fuera, mostrando un enfoque inquebrantable en sus misiones y tareas. Sin embargo, debajo de su exterior rígido, es extremadamente amable y cariñoso, aunque le cuesta expresar esos sentimientos. Tiene una naturaleza tranquila, y aunque rara vez sonríe, cuando lo hace, es sincero y conmovedor.
Relación con los demás: A pesar de ser distante en un principio, crea lazos profundos con aquellos a su alrededor, desarrollando una relación protectora y cercana con las chicas del equipo. Aunque no tuvo familia ni amigos en su creación, con el tiempo, comienza a ver a sus compañeros como su nueva familia.
Tipo de Barco y Helicóptero:
- Helicóptero: El alma de Kai proviene de un Bell AH-1Z Viper, un helicóptero de ataque. Esto le otorga habilidades de combate aéreo y versatilidad en el campo de batalla. Sus dos katanas están hechas de las hélices del helicóptero, con el nombre del mismo grabado en ellas.
- Barco: Además, posee el alma del USS John F. Kennedy (CVN-79), un portaaviones. Esto le permite utilizar las torretas del barco para atacar desde largas distancias y lanzar aviones desde su "pista de despegue", siendo una poderosa fuerza en batallas a
Habilidades:
Katanas de Hélice:Las dos katanas que Kai lleva están forjadas a partir de las hélices de su helicóptero. Son afiladas y poderosas, lo que le permite ejecutar ataques veloces y letales en combate cuerpo a cuerpo.
- Control de Aviones y Torretas: Utiliza las torretas del USS John F. Kennedy y puede lanzar aviones desde la cubierta de su alma de portaaviones, haciendo de él un estratega capaz de dominar tanto el cielo como el mar.
- Resurrección:Posee la capacidad de revivir a personas, un poder que utiliza con precaución, ya que es consciente de las repercusiones emocionales y físicas de alterar el curso de la vida.
- Fallo de poder: Al usar todo su poder, Kai sufre un efecto secundario, escupiendo pequeñas cantidades de sangre. Este defecto lo hace vulnerable si excede sus límites, lo que añade una capa de riesgo a su estilo de lucha.
- Gran resistencia:Kai tiene una resistencia excepcional, lo que le permite soportar largas batallas y proporcionar un gran apoyo a sus compañeras tanto en combate como fuera de él.
- Políglota y habilidades sociales:Puede hablar todos los idiomas, lo que le facilita interactuar con diferentes facciones y culturas. A pesar de su seriedad, es capaz de entender a los demás a un nivel profundo, lo que lo convierte en un líder empático y comprensivo.
Historia y Motivación:
Kai es uno de los últimos Z-50b, una generación de chicos creados en el futuro con las almas de helicópteros y barcos, diseñados para luchar contra las Sirens. Estos seres habían devastado el mundo, destruyendo las facciones y llevando al planeta al borde del apocalipsis. Aunque los Z-50b no lograron derrotar a las Sirens en su tiempo, Kai, el último sobreviviente, logró robar el Cubo del Conocimiento de las Sirens y viajar al pasado con la esperanza de cambiar el futuro y salvar al mundo. En su viaje, ha jurado proteger a sus compañeros y destruir a las Sirens, sin importar el costo.
aquí esta mi idea de un personaje sobresaliente en Azur Lane
misty crow
rugged sonnet
Ok let me translate that very long paragraph for you
misty crow
dont worry we got a mod who can speak spanish
rugged sonnet
Basically he asks if for season 2 of the Azur Lane Anime, they add a new custom ship called Kai, with the specifications stated above.
I can also speak Spanish too.
🙂
rugged sonnet
dont worry we got a mod who can speak spanish
Noted
true oak
Kai
Tiene el pelo de color rojo Rojo vivo y corto y tiene los ojos Uno de color...
Hola 
hablamos inglés en este servidor. Lo siento pero no estamos tomando recomendaciones para personajes en el juego o para el anime.
@bright whale igualmente este canal es para ayuda técnica para el juego.
bright whale
thanks for the information
It saddens me that this information was not fixed to make a character although I am happy that other people know my idea
bright whale
It's a pity that I wanted them to take my idea.
frank bay
Hello, back in the day I remember playing on PC was a "no no". What about now? c...
It’s never been a no no.
bright whale
But to all Azur Lane fans if you like my idea leave your comment
sharp crest
sir this is tech support
pine elm
Am I in restinstall land now? Clicked confirm and been stuck on checking for upd...
Damn, I have the same issue, and still can log to the game, and can´t find a solution too
lyric lodge
Post the results of /logmode
cinder hemlock
Post the results of /logmode
How do i do that on phone again? Android
sharp crest
/logmode
low wyvernBOT
pine elm
Uninstalled and reinstalled.
Now it's stuck on this ? Any suggestions tech suppo...
It seems I fix the problem by re dowlding the game and restarting my phone, I hope you can try that or evetually can play again
This will take a will
short sage
Game is stuck for me on update complete loading game :p ;(
cerulean berry
I don't know why but i've been stucked with this loading screen for days
lilac spire
Is there supposed to be a way to dismantle augment modules or is that a feature gap?
fickle isle
Is there supposed to be a way to dismantle augment modules or is that a feature ...
you feed them to other augments like you would do with Meowficcers
lilac spire
you feed them to other augments like you would do with Meowficcers
I see... it just looks strange because augments use the same UI as gear so I expected similar functionality
fickle isle
understandable
And as a slight sidenote, #gameplay-help would be a better place for questions like that before you post here
ornate jewel
Is there anyone here that can help with account recovery? I had my game account linked to my twitter account, and then my twitter account got suspended.
cosmic dock
Is there anyone here that can help with account recovery? I had my game account ...
/techsupport email CS. since its the weekend, they might be a slower to respond.
low wyvernBOT
ornate jewel
alright, ty!
elder silo
Ok, I've gotten this Illegal Restriction.40 multiple times again. I think it's when I sortie/repeat sortie on T6 of the new event. Haven't narrowed it down completely yet but I think it's more common then. Has anyone else had this happened during this event? Repairing assets does help but only temporarily.
Edit: just repaired assets and stuff through the menu and no dice this time
cosmic dock
Ok, I've gotten this Illegal Restriction.40 multiple times again. I think it's w...
the next time it happens, post the the results of logmode in this channel. someone, probable hassat, who knows how to interpret the info can look at it. guide for logmode is #bot-spam message i havent seen that error, but if repair assets didnt work, you might need a full reinstall. wait to do it, because that sounds like a pain if the error can be resolved otherwise.
rain kite
I’m having Facebook login issue today on tablet how can I fix it
elder silo
the next time it happens, post the the results of logmode in this channel. someo...
It eventually stopped for some reason. I'm sure it'll be back soon though tbh. I'll post the logs when it happens again. Not a big issue just a nuisance everytime I go to the lobby area
bright whale
Well, thanks for telling me the truth about my made-up character, although I didn't think that would be your answer. But thanks for commenting, although I don't know how I was so stupid to think that a big company would take a meaningless person like me seriously, so bye.
elder silo
What?
cosmic dock
I’m having Facebook login issue today on tablet how can I fix it
/techsupport email CS. they can help you with bind issues. since it's the weekend, they might be slower to respond.
low wyvernBOT
bright whale
Because if maybe he had taken my idea Kai would look like this
cosmic dock
Dude, this is tech support, not a feedback channel. #game-feedback go here and read the rules on what kind of feedback the devs accept. (spoiler alert, they dont take suggestions for new characters)
rough lantern
Is there any chance to recover a lost account?
sharp crest
depend on how much you knew abt that acct (uid, server, binds, receipts etc)
upbeat glen
i bought a pack of gems, but didn't receive any for some reason and still got charged for it. is there any way to fix this or should i just go ahead and get in touch with cs?
lyric lodge
Wait 2 hours, if still not received, contact support
wooden heart
Hi there, asking for a guildmate of mine but is a VPN required for a Global player when they're playing in China during their holiday? 
frank bay
Shouldn’t be an issue afaik
misty crow
no issue
wooden heart
alright thanks 
grizzled ledge
Is it possible to get refunds for skins? I bought Atago's skin and realised it's not voiced
storm pollen
Hi there, asking for a guildmate of mine but is a VPN required for a Global play...
If they are using cellular and roaming it's probably fine, but if they use local WiFi, either they will stuck forever at checking for updates or can't login as this picture shows.
lyric lodge
Is it possible to get refunds for skins? I bought Atago's skin and realised it's...
It's voiced by voiceset 2
atomic summit
does anyone know how to fix this? This only happens when viewing the character cards. I'm using Nox btw
atomic summit
nvm just updated my drivers
rancid raven
hello, not sure where to ask this, but I've e-mailed customer support 3 days ago, and didn't receive a reply yet, does it usually take this long? I'm trying to recover my account that I forgot the uid, and I can't seem to find it
fickle isle
hello, not sure where to ask this, but I've e-mailed customer support 3 days ago...
buisness dont respond to emails over the weekend
sounds like you emailed them on like Saturday/Friday right at the end of the work week
tepid kiln
Hi, bought something from the Shop, the Lv 70 pack. already paid but even after waiting half an hour, I have received nothing.
Already contacted customer support through the in-game function, giving UID. player name, Server, amount and a screenshot of receipt.
EDIT: Issue resolved. I had to purchase again, after it said I already owned the item, I got it mailed into inbox
timber gyro
It's voiced by voiceset 2
What does that mean? I also bought the new Atago skin but haven’t gotten any of her voice lines. Is there a setting I have to change?
Edit: never mind, found it.
outer herald
Wait, Atago as a voice set 2 now? I thought that was for Renown and Kaga so far
misty crow
It might
harsh basin
Duh, when will they released PC version
static vessel
who knows
misty crow
No news about a PC version
dawn apex
i had issue using itel p55 5g, sometimes the game can't progress/freezes but it still can be touched. idk if this software update from the device or the game itself
primal cargo
I bought something in Azur Lane but didn't receive any items. How can I contact you?
cosmic dock
I bought something in Azur Lane but didn't receive any items. How can I contact ...
/techsupport wait an hour or two and restart your game. if it doesnt show up in your in game mail, then email customer support at the provided link. they'll help you out.
low wyvernBOT
wicked current
I cant login to the game any ideas how to fix that?
fickle isle
Have you tried restarting your phone?
wicked current
Yes already i also reinstalled the game
The game sees the input i get visual feedback with the blue touch bubbles but nothing is happening
Here 20 sec of me trying to login hope it hlps
misty crow
Here 20 sec of me trying to login hope it hlps
what device?
orchid pelican
I need help i can't play azur lane even tho i have a good internet connection i even reinstall it
toxic otter
So i'm playing on nox player 7.0.5.0, run the player in admin mode, checked the assets
already cleared cache can play absolutely normal but when i try to make a purchase it gives me this error
account is bound with twitter and e-mail
already restarted a few times
never mind, found the problem
blissful bough
So I'm playing on LDPlayer, yesterday I can play the game normally, but now I can't even login.
I stuck on this loading screen. Any help?
granite pagoda
Having the same bloody problem when I try to purchase the monthly subscription, it never accepts it because of fingerprint
sullen mist
So I'm playing on LDPlayer, yesterday I can play the game normally, but now I ca...
having the same problem today. did you resolve it somehow?
blissful bough
having the same problem today. did you resolve it somehow?
I didnt, but it resolve by itself
I don't know what happen tho, but I think you should try to reinstall
dusty whale
So I got a new phone recently and on it I don't get any notifications. I have notifications turned on via the actual phone settings but I don't get anything
Anyone experienced anything similar?
misty crow
So I got a new phone recently and on it I don't get any notifications. I have no...
Check if you're phone is on power saver
Also check if your phone has put the app to sleep/deep sleep
fickle isle
Also maybe try checking the notification settings in game
radiant sail
I think i might need a new Phone or migrate the Account to an Emulator.
The Game Crashes when i start a Battle or Tap out
Assuming its an General Problem of what my Phone can run
On Motorola Moto G 22
Its really Not a gaming phone
radiant sail
That so? Thanks. Are Emulators fine to Talk about Here? Or, rather not
misty crow
Emulators are fine
radiant sail
so unless it works again, i should look into getting an Emulator. Any good ones? For Windows then, likely
blissful bough
Oh, thanks, I forgot about clearing file cache through LDPlayer. I will try it later.
blissful bough
so unless it works again, i should look into getting an Emulator. Any good ones?...
I use LDPlayer, but some people often use bluestack, I dunno the different tho.
I use LDPlayer because I was told to by my friend.
dusty whale
Check if you're phone is on power saver
Also check if your phone has put the app...
I use it often enough it hasn't put the app to sleep. I even turned notifications on and off in game and on phone and no power saving
flat crane
Can someone help me because I can't login to my game?😢
rugged yoke
Are there any other ways to buy gems? Yo-topup doesn't work for me, only giving me errors, and Codashop doesn't support my country (besides, I can't find Azur Lane there)
misty crow
no other way outside an actual debit/credit card then
rugged yoke
Damn, there goes my hope to buy skins in the upcoming To Love-Ru collab.
flat crane
Can someone help me because I can't login to my game?😢
What should I do?
ocean skiff
MuMu Player 12 has NetEase (an actual, physical company) behind it. Warner Bros has published games made by Netease, Netease has worked with Blizzard (creators of Overwatch, World of Warcraft) in the past, and even Codemasters (creators of iconic racing games like Toca, Dirt, Grid). There isn't much of a reason to think they're not safe.
LDPlayer is VirtualBox-based. VirtualBox is nowhere near being a virus. The claims that LDPlayer installs hidden crypto miners (crypto miners are not viruses) are most likely false as crypto miners stress hardware, particularly CPU and GPU, which LDPlayer doesn't do. Nobody has ever made a credible claim that LDPlayer consumes a lot of resources. In fact, this emulator is often regarded as the most lightweight, resource friendly one.
pearl trout
Any ways to play over Linux Arch? :D
ocean skiff
Waydroid if you have an AMD GPU. Or install VirtualBox. Otherwise just use Windows.
Arch isn't really the best thing for Azur Lane on a side note. And if you have to ask how to play Azur Lane on Arch Linux, then Arch Linux is most likely not for you. Get a more user friendly distro or Windows.
pearl trout
I just wanted to know If there are known possibilities. I wanted to get rid of windows. I still have mobile devices where I can play it. I also have Windows as second option installed for games like FiveM which doesnt run on Linux…
ocean skiff
Why do you want to get rid of Windows?
pearl trout
It‘s a personal choice since the start of Windows 11…
ocean skiff
Do keep in mind that people are extremely exaggerated when they criticize Windows 11. If you haven't tried Windows 11 yourself, it's best to try it before leaving Windows altogether. That said, if you used to be a Windows user before it's best to use Linux Mint or ZorinOS. Those are similar to Windows.
But if you want Azur Lane honestly the best option is Windows.
pearl trout
I‘m running on Garuda at the moment and dont like to change. I am aware of the features and stuff from Windows 11, as this is an environment at our work.
I am also aware of distributions and desktops from many Linux Variants, still I stay at the actual OS.
So I will test Waydroid…
ocean skiff
Waydroid should work fine if you have an AMD GPU. However if you have a NVIDIA GPU, it will not work, or it will work with extremely bad performance.
I was able to make it run on Ubuntu and a GTX 1050 Ti once, but it was very laggy, to the point of being unusable.
Good luck with it anyhow!
safe owl
i guess i jsut tell my problem and wait for someone to respond-
left the game 3 months ago and when i decided to come back and i logged into my facebook account i instantely get sent back to the first fight where hood gets game overd
i still dont understand why i lost my account so if there is any way i could get it back pls tell me i got a lot of limited stuff in that account including the money i spent on it
static vessel
first of all, you sure you're on the right server? before you login there's a server select, press the results found button and see if the game can recover any data
or well, after you login but before you enter the game*
safe owl
first of all, you sure you're on the right server? before you login there's a se...
i choosed the avrora server when i first started and i did same again
but i dont understand what do you mean about the recovering dat
data
is there any button?
static vessel
give me a second, i'll show you what i mean
safe owl
kk
static vessel
i clicked once to login, then clicked the bar with the server name. then, top left of the screen you see the results found button
if you press that it'll show you which servers have player data for your account
safe owl
all of them just said no data....
static vessel
are you sure you had the correct login?
safe owl
yes i do remember
static vessel
right, then i'm kinda out of my depth here
static vessel
if you remember anything about your account (UID, server, ingame name etc) you can try contact support
safe owl
ok thanks i'll try
static vessel
also with proof of payment if you ever bought anything with real money
/techsupport
low wyvernBOT
static vessel
unless discord tech support has any other ideas/tools, you can use the email mentioned to contact support
safe owl
yes i'll try
haughty plover
Hey guys, I have an important question to ask. I play on iPhone and want to temporally switch to Bluestacks(android). Is this possible with link to yostar account ? Will I be able to switch between IOS and Android?
Sorry if this didn’t fit here, didn’t know where else to post
static vessel
yeah, you can switch at will. however, if you're logged in on one device and log in on the other, it will boot you out of the game on the former.
haughty plover
yeah, you can switch at will. however, if you're logged in on one device and log...
Thank you
sinful quail
This screen keeps popping up after the logo intro screens, is this a known issue? If so, how do I fix it? This is off of mobile Google play (android)
lyric lodge
Error? Logmode?
humble peak
Error? Logmode?
Problem fixed. It was my Wi-fi xD
sinful quail
Just did, still doesn't work
sinful quail
I already tried to reinstall the game and the issue still persists
At least my account is bound and I have BlueStacks I guess
I'm using a T-Mobile Revvl 7. I noticed the issue might be related to system language and CN is hardwired into the phone so that might be it
ocean skiff
Real Android I don't know. However I do know that my iPhone 8 (iOS 16, discontinued phone model, but not that old) dislikes Azur Lane after the 3D dorm update. It already crashed randomly when too many things happened on screen (ships, particles, later worlds like W14, Meta Showdown) and now it crashes as soon as I try to get in the 3D dorm.
Emulated Android also dislikes it, but not so much. At least I can access the 3D dorm there. And no crashes when battling.
sinful quail
It worked fine on my old OnePlus
royal frigate
Is there someone here I can talk to about account recovery?
royal frigate
I'm going to take that as a no
ocean skiff
/techsupport
low wyvernBOT
ocean skiff
Please read the message above. They should be able to help you.
sharp crest
I'm going to take that as a no
homie 30 min had elapsed
chill
stable minnow
My game is stuck at "Update completed. Loading game." screen. Does anyone know what I can do? Thanks in advance.
flat meteor
can't even login the game because the screen always like this after the logo screen 
flat meteor
Previously when I updated the game, I could still log in to the game.
But when I wanted to log in to the game it immediately happened like that
yup still like that
do i need to reinstal the game ?
ok, thanks for the advice
robust python
how fast is a usual download regardless of internet speed? Like from Downloading a whole game?
ocean skiff
Several things matter there. One of the most important things is your own download speed and the other most important thing is the distance between your device and the server, not to mention the server availability.
Different countries have different maximum speeds, so there's no way to tell with precision.
However I'd assume that anywhere from 100 KB/s to 10 MB/s is considered normal/average.
frank bay
I’ve never seen AL download at more than 100 megabits
tall socket
Is anyone also having trouble getting in to the game
uncut zinc
I want to ask how to change the setup password
I forgot the setup password because I rarely play this game, pls help me 🙏
I want to change the setup password at uid 207614590
In the server Sandy
low wyvernBOT
lyric lodge
No, e-mail
uncut zinc
What name email?
lyric lodge
late echo
hello i need help disconnect my deleted facebook account bind
late echo
it has the email
thank you i will try
stiff mirage
Does anyone else us LDPlayer? For some reason AL runs awful on there, mainly in Operation Siren. Battles run fine, but menus/overworld is slow/laggy as hell.
late echo
Does anyone else us LDPlayer? For some reason AL runs awful on there, mainly in ...
my azur lane on LDplayers is fine
late echo
it has the email
the support reply was surprisingly fast but seems like it’s gonna take longer than expected to get the service done
static vessel
Good to hear, good luck with it then
late echo
wish it could be done sooner while I’m active to reply back or provide more necessary information but I guess not since it’s already 1am here gonna just go to sleep and wait till tomorrow
late echo
it’s been almost 2days now and I haven’t get the service done yet I think yostar gonna need few or may a lot more hands in support center
I get delayed 2 times because the support busy assisting loads of other customers out there as well
sharp crest
it’s been almost 2days now and I haven’t get the service done yet I think yostar...
weekends exist yunno
fickle isle
it’s been almost 2days now and I haven’t get the service done yet I think yostar...
Corporate buisnesses that arent retail/dining usually dont tend to operate during the weekend
It's like 9:40 AM Monday in China rn which is like the very start of the work week
tawny rock
i redownloaded tonight after having not played for a year or so, I'm certain my account was on lexington server and I'm using the same googleplay, but its giving me a new account ??
sharp crest
might need to press the horribly named "results found" button
sinful yoke
theres no google play account binding so that was your problem
tawny rock
this is crazy what have they been cooking
late echo
Corporate buisnesses that arent retail/dining usually dont tend to operate durin...
hopefully I can get my account bind change done today then
late echo
weekends exist yunno
So do i
valid oracle
Hello hello do I get the x2 gem bonus on my first purchase if I did it through a 3rd party website
frank bay
if you mean the one pinned in this channel, afaik yes
copper frost
I'm on android, sometimes the game will stop receiving touch inputs. The rest of my phone works fine and I can use the on screen home button to exit the game. restarting fixes it and occasionally its fixed if I just leave the app open but open something else, wait, and come back. Is there a way to prevent this?
ocean skiff
There is a possibility that this is caused by server lag. I had the same issue when the 3D dorm was released.
Most likely a lot of players were playing in my case, and the server couldn't handle all requests.
If this is what's happening, then there isn't really a way to prevent it. You can only keep trying, or restart your game.
If it serves you as an insight, I don't have this problem anymore. This only happened to me when the 3D dorm was released. I'm an Amagi server player.
urban wind
is there a bug where after the meta fight for the right side, on the results after 15min auto the game gets stuck?
urban wind
its everytime so far 6 time in a row (im using LD player)
give me 15 min i show u when the timer is up
this screen it crash on here
as u can see im clicking it but no responds
cant the game just begins to bugged out and that spot keep auto loop clicking on it
yea
after restart the app no problem
happens for 7time in a row
ill try clicking "X" this time give me 15 min
ok thx
late echo
now the support stopped responding completely -_-
lol whatever imma stick to my old mail account bind
if im gonna wait for days just to get ignored
fervent storm
How do I delete the 3d dorm asset?
There is no individual option to just delete that
misty crow
How do I delete the 3d dorm asset?
You'd have to reinstall the game
And then deselect the option to install it
lyric lodge
How do I delete the 3d dorm asset?
In the dorm, select "dorm management" and then delete Sirius
fervent storm
Alright
deep oxide
guys
I want to report a problem I have right now, which is that I can't recover my old Azur Lane account.
but idk if i will get responded
ok i will explain the issue here
look
this is the account that i want to recover
but I can't find any way to get into the account
To start, I entered my Twitter, Facebook and the account I am now using from YoStar Account and none of those accounts appear, in all servers i need to start a new account
I'm not that familiar with the game, but the last time I played the game, was when I was playing on my cell phone (I had downloaded the game from the PlayStore like we all do)
I don't remember taking a screenshot on my cell phone with my profile, so I don't have the ID for that account and I don't remember what starter I had, since it's been 7 months since I played this
But I remember that the account server was something like Sakura I don't know what, and if I'm wrong then it should be from some random server
I just want to recover that account by the name that I can't recover from the account, since in all the games I use the name Seevee, even my YouTube channel has that name and knowing that I had that account in my hands with that name and not being able to use it, is a little disappointing to me
oh and i created a clan called MoonU in that account
sinful yoke
I'm not that familiar with the game, but the last time I played the game, was wh...
well frankly, I dont have the playstore on my phone and im sure many others dont so I didnt get mine from there…
it sounds like you didnt bind your account at all while you did have access to it, but it is still possible to get back access to it even if you didnt bind it then
sinful yoke
I just want to recover that account by the name that I can't recover from the ac...
for this particular issue, names are unique to servers, so you could change your server and make another Seevee on there but you would not be able to access the Seevee on the server you originally played on
deep oxide
i see
sinful yoke
if you want to get your old account back, collect any information you can remember about the account (stuff like the guild you owned is a good start) and send an email to the customer support reps so they can find it for you and get started on the process to get it back to you
/techsupport
low wyvernBOT
deep oxide
tysm
deep oxide
if you want to get your old account back, collect any information you can rememb...
i will try, but I didn't do many memorable things on the account, like screenshots or talking about the game with another person, to have that information at hand, so it will be a bit complicated
deep oxide
oh and, if i don't got my old account
and i need to create a new account
In that hypothetical case, what would be the best server to make my account? Taking into account that this account is on the Little Enterprise server
static vessel
It does not matter
ocean skiff
There is no "best server" to make your account as all servers have the same features and content. However, if you want to add your friends who play Azur Lane, or join a specific guild, server does matter. Before making your new account, it may be a good idea to first consult friends or guild you like. If this doesn't apply to you, then it doesn't matter.
deep oxide
dense pulsar
y am i muted for no reason i ain even say nun Wtf
n yet this is still not dealt with 😂
old lion
Anyone having trouble with auto search fps reduction bugging out game booster lock screen mode?
half temple
please help i can't login and still stuck in this screen since morning even though i use vpn
round terrace
I had to close the app and then reopen it to get around it.
hushed wave
Does anyone have trouble buying gems from google play store? It keeps saying i dont have wifi
hushed wave
I fixed it nevermind
jolly epoch
Was maintenance extended? I am receiving an error.
muted mason
hi, there are some problems with payment, I bought the "day 1" pack, the money was withdrawn, but the pack itself was not given
cosmic dock
hi, there are some problems with payment, I bought the "day 1" pack, the money w...
/techsupport close and reopen your game and wait an hour or two. if it doesnt show up in your in game mail by then, email CS. avoid issuing a refund, unless CS themselves tell you to.
low wyvernBOT
austere rock
Help the game doesn't want to start after downloading the update data
I'm 30 minutes in and I've already closed and opened the game several times 
orchid flower
Help the game doesn't want to start after downloading the update data
usually the internet for me
ocean skiff
I checked and it is not
Infinite loading screens could be caused by unstable Internet connections or game data corruption. If you already checked your connection, then you could try restarting your device (turn your device off, then on again). A device restart did fix infinite loading screens for me in the past.
If a device restart doesn't fix it, you might need to uninstall the game and then install it again. Preferably, you want to reinstall it when you're connected to a stable Internet connection.
harsh basin
Suddenly there's a warning about device might below recommended when entering private quarter, is this a bug?
Because I'm running in emulator smoothly
lyric lodge
Just ignore the warning 
prime moss
I tried buying this, I paid for it, but it had an error about still processing payment etc and I didn't get it; how do I get the item? Is there a "restore in-game purchase" button I can do?
amber hare
Is there anyone who knows how to solve the problem of a black screen when logging into the game?
sharp crest
what’s your log mode say
austere rock
Infinite loading screens could be caused by unstable Internet connections or gam...
I rebooted the device and when I started the game it worked normally. Thank you very much for the help, I will keep that solution in mind in the future
full violet
Hi, for the "Combat End Notification" setting, I've enabled it, checked AL has notifications enabled, that my tablet is not in silent mode but I still don't get anything at the end of an opsi or normal campaign clear sortie. Are there any other fixes?
or is it a bug that it isnt working 🤔
lyric lodge
Check what it means; it rummbles your phone a bit
full violet
Check what it means; it rummbles your phone a bit
yeah my phone/tablet isn't rumbling when the battle ends
i remember a long time ago it did when battles ended but for some reason it isn't rn
heavy trout
Probably a dumb question, but if I turn off iCloud backups, can I still recover my account in the event something happens? Because ~20Gb is way too big to back up.
Like is my save data stored in iCloud or AL servers?
sharp crest
AL servers
what you have downloaded is just cache
heavy trout
Great, thanks!
slow terrace
Hello guys, i have a payment related issue where i have been billed but not recieved gems.
I have emailed yostar support but i have not recieved any confirmation that my issue is being looked upon.
So i thought i will try here in discord
slow terrace
Thanks for the reply, will do that. Am i supposed to recieve a confirmation that they are working on the issue? like an automated reply when u email them
Hmm, i have not recieved any bot reply with a template message.
al.cs@yo-star.com is the correct email?
Weird, i have not gotten any reply..
Sent them an email about an hour and a half ago.
Alright will do as u said. thank you again!
I have sent me them my UID, in game name along with the screenshots of the reciepts, the gem pack i purchased, and the error i recieve if i click on that same gem pack again.
Says error: you already own this item and then another message pops up saying item has already been purchased, not consumed yet.
Yes i have sent them the reciepts too
slow terrace
I checked my game just now and found out that i received my gems! Got a reply from a member of the support team in game 🙂
glass spear
My azur lane keeps crashing at times on boot up, any ways to fix this?
wraith oyster
i buyed skin with discount coupon and it didn't counted to akashi fire sale event
bright berry
the event only counts skins that are currently rerunning because of black friday (aka show in the rerun tab in shop/have that rerun label)
the coupon can be used on skins that do not fulfil that criteria, so you probably bought a skin that just did not count in the first place
lyric lodge
i remember a long time ago it did when battles ended but for some reason it isn'...
Switched it on, and in the end of auto it rumbled and made a sound. So the function still works.
full violet
Switched it on, and in the end of auto it rumbled and made a sound. So the funct...
can i confirm if this happens for you in opsi too or just regular event/campaign stages?
overnight it started working for regular stages but not opsi
lyric lodge
Yeah, nothing in Opsi
jade rain
I don't know if this counts as a bug, but I have Update Voices to automatically download on bootup enabled, yet Atago's wolf skin is still missing some voices. Is there a way to fix this? Because I don't see a voice option under Repair assets.
static vessel
I don't know if this counts as a bug, but I have Update Voices to automatically ...
Go to atago > archive > details and click the 2 in the sidebar on the right
jade rain
Ohh
Thank you!
autumn beacon
Any reason why it takes like 6 seconds after entering the game before I can tap anything on the secretary screen? Is it the new title screen?
Usually I can tap something with 2-3 seconds but now I have to wait long enough that my secretary has time to finish her lengthy intro speech.
frank bay
Any ideas how to fix it? Restarting doesn't really do anything
Try asset repair
ionic cedar
lean bear
guys i just re-download azur lane and just found out that they removed twitter login and i dont remember which server i played on or my uid any help?
lyric lodge
JP? Only JP got no Twitter login, EN has it
lean bear
yeah jp
i already contacted support but they are asking my uid and server but i don't remember since it's been like 1year roughly since i played
misty crow
then it's kinda hopeless frankly
if you dont remember even your server name
there's little they can do
lyric lodge
You can give purchases
lean bear
i gave them my purchases
lean bear
sad
misty crow
EN staff have said purchase histories dont help
lean bear
i used to have ios but i changed to android so now im stuck :/
misty crow
that's what i was told so dont look at me
lyric lodge
Let them get back to you, they can save the account
lean bear
the only thing i remember about my server was that the name was the longest i believe interms of how many words thers was idk the term for it
idk if it helps tho
there event a musashi event rn 
misty crow
it is here too...
lean bear
i nvr played on the en game man
i was waiting for her for like 2years i think and i quit cause i broke my phone ans forgot about the game :/
is it possible to use an alt acc to find out my uid for my main?
misty crow
no
maybe you should check if you shared your UID some place
so friends could add you or sth
quiet lake
I've recently started playing again after a long break, and I can't figure out how to make the game actually give push notifications now. I've tried toggling the settings both in-game and system but nothing changed. I'm using a Samsung Galaxy A55 if that helps give answers
misty crow
I've recently started playing again after a long break, and I can't figure out h...
turn off battery saver
ensure the phone hasnt put the app to sleep/deep sleep
quiet lake
Considering I've been playing daily after a fresh install I doubt it's that, and battery saver is already off
candid vortex
I just tried cashing in on some of the coins and oil from messages we get from time to time.
I have max oil of 11k+ and currently have about 7k oil
Yet, it didn't add any oil or coins.
Does anyone else have that issue?
misty crow
I just tried cashing in on some of the coins and oil from messages we get from t...
refer to this
candid vortex
refer to this
Thank you so much!
prime moss
cannot refund either.. my money is just lost and no gems is given
cosmic dock
cannot refund either.. my money is just lost and no gems is given
/techsupport did you email CS yet? the 15th would be friday and today is still sunday, so if you emailed them they might not get back to you over the weekend. email them if you havent and wait till mid week for a response.
low wyvernBOT
prime moss
/techsupport did you email CS yet? the 15th would be friday and today is still ...
thanks, will do
burnt flax
Guys, is it possible to change the music in the port?
lyric lodge
Only with certain skins
strong umbra
I think my cruise pass missions are bugged. I'm on the last week, S.P. is complete, previous weeks are complete, and its only level 58. I tried restarting and logging in and out but it didnt fix it. Anyone know what can I do?
tropic turret
I’m playing on iPad pro
When doing OpSi: after clearing a hidden coordinates map...
Sorry for necroing this, did you find a fix for this?
Tried updating to the latest store and repairing assets, but those don't help too.
We haven't tried reinstalling though.
Also IIRC it has happened for a while, so I think restarts should've been done. Forgot to say, it was my friend problem, not mine.
Will do. IIRC it was only during the OpSi and only happened after the mandatory updates.
But I will check with him again.
Thanks for the suggestions!
fair scroll
can I contact support from this area?
static vessel
/techsupport
low wyvernBOT
lyric lodge
You don't need to collect cruise points, they are auto-added if meeting the requirements.
strong umbra
Yes and since last post week 8 is complete, every previous week is complete, everything is grayed out, and still only level 64
cosmic dock
Yes and since last post week 8 is complete, every previous week is complete, eve...
im gonna ask a potentially insulting question, so please forgive me. if you tap on any of weeks and scroll, do all of the missions appear as completed? the display might be defaulting to a scrolled down view, which would only show the completed missions, but there might still be available missions at the top. if they are actually all completed, can you record a short video showing the weeks? if there are no missions left, then you should email CS and have them take a look. since there isnt much time left, emailing them sooner than later would be advised if its necessary.
strong umbra
Nah you're good. it's hard to describe cause I've never seen it happen before. Around week 7 I realized something was off when I wasn't remotely close to getting enough points with the amount of missions left. I emailed CS and they said they're looking into it. Hopefully they figure it out in time...
cosmic dock
yeah, thats a new one. never seen the cruise pass bug out like this before. there are UI problems all the time, so i was hoping it was just a scroll display issue. hopefully they can resolve it for you before the month ends.
strong umbra
It's such a weird bug, it's like the game just forgot to give me the points. I have no clue how it could have happened.
queen cedar
cant find my original account any help there??
cosmic dock
cant find my original account any help there??
/techsupport email CS. they can help you out. have as much info on your account ready. theyll let you know what to provide. it might take them a few days to respond, so be patient, esp with the collab launching tomorrow.
low wyvernBOT
queen cedar
/techsupport email CS. they can help you out. have as much info on your account...
Def dont want to miss that
Thank you
/techsupport
low wyvernBOT
dense gale
Hi I just tried to buy the 29.99 package and I got charged in my apple pay histor I got this error and my gems and rewards aren't showing. Please help. UID 135272981
cosmic dock
Hi I just tried to buy the 29.99 package and I got charged in my apple pay histo...
/techsupport wait an hour or 2. during that time, close and reopen your game, as well as check your in game mail. if it doesnt show up by then, email CS. have the receipt ready. avoid requesting a refund unless CS tells you to.
low wyvernBOT
lean oak
The email address I registered with includes a "+" symbol in it. I am trying to install AL and this time around this symbol is causing an error "invalid email format. Please try again". This has not been a problem in the past.
If I remove the "+" the error goes away, but of course it doesn't log in to my account, and starts me off at the tutorial. How should I proceed?
ocean skiff
The email address I registered with includes a "+" symbol in it. I am trying to ...
I don't guarantee that they will be able to fix your issue, but customer support is more likely to provide better guidance or help than us. They don't help with account-related issues here, so you should contact them via email at al.cs@yo-star.com.
pure yoke
my game have been stuck on loading after download for half an hour now 😩
fierce gull
Is there a way to fix this black screen? Im using bluestacks
pure yoke
my game have been stuck on loading after download for half an hour now 😩
over an hour now. welp... guess no game for me tonight
wise pine
frank bay
Is there a way to fix this black screen? Im using bluestacks
I’ve previously fixed black screen on BlueStacks by just opening the settings menu and leaving it open for like 2 minutes
harsh shore
Guys, where should I write about account recovery?
static vessel
/techsupport
low wyvernBOT
static vessel
Include as much about your account as you can remember
not here mate, to the email address in the command used
harsh shore
ok
young lotus
Shipyard screen blocked
Can't go back can't slick anything
Tried restart and fix assets
glass spear
How much exactly is the black friday deal in PH currency w/ tax.
It just say, Payment failed instead of insufficient amount
ocean skiff
Have you tried contacting GCash?
If you did and they didn't help, I would recommend using a different payment method.
glass spear
Have you tried contacting GCash?
If you did and they didn't help, I would recomm...
I tried verifying my account recently, though it's still in due process. After that. I can't seem to top up anymore.
Though this doesn't happen before, but even so, I'll try contacting gcash, thank you!
gusty basin
Hi guys, i have a very old account that i want to recover, where can i ask for it?
ocean skiff
Hi guys, i have a very old account that i want to recover, where can i ask for i...
Contact customer support via email at al.cs@yo-star.com 
gusty basin
Contact customer support via email at **al.cs@yo-star.com** <:RenownThumbsUp:468...
Oh, ty, i found a reddit post that pointed at the discord but i guess something changed
fierce gull
I’ve previously fixed black screen on BlueStacks by just opening the settings me...
It didn't help. It's only broken in the private quarters. It seems like the 3D graphics don't render at all but i can still click things
Switching to OpenGL graphics renderer on bluestacks helped
cosmic dock
call the Vatican. repair assets. redownload 3D dorm assets. pray to whichever god/deity/higher power you believe in.
vale wharf
not sure if this is the right channel, but how is the best way to take data from fleet builder and get it to another computer? Email URL or is there a way to download the data? I already downloaded .csv data from fleet tech tracker
ocean skiff
not sure if this is the right channel, but how is the best way to take data from...
I think someone from #gameplay-help would be able to help. Or ask the website owner if you're talking about an online tool.
This channel is for technical issues related to the game, in the most part.
vale wharf
yeah they just answered was not sure which chat to ask that in
thin arch
When I binded the jp version with my yostar account, will this affect the en version, which binded with the same email used for my yostar account?
slate abyss
So I had the issue of being stuck at "checking for updates" again and reinstalled the game. But now when I try to download the assets the screen gets stuck at painting_filte_list_change and its not moving an inch. Any ideas?
hot zephyr
anybody got a solution?
sharp bear
Restarting my phone solved the issue
sharp bear
anybody got a solution?
Try closing the app and opening it again
hot zephyr
Try closing the app and opening it again
did that one multiple times
sharp bear
Are you trying to start development on her, or are you trying to submit a mission completion?
sharp bear
This is beyond my monkey brain to solve unfortunately
As I just dealt with my own issue I want to help...
frank bay
this is after i press the big yellow develop button
Have you tried doing repair assets?
frank bay
Yeah last resort is just reinstall
ocean skiff
When I binded the jp version with my yostar account, will this affect the en ver...
No, your Global/JP accounts will not conflict with each other in any way.
rich ivy
Hi, I have a question, is this skin removed? Why doesn't it appear in the shop?
ocean skiff
Hi, I have a question, is this skin removed? Why doesn't it appear in the shop?
Event limited.
rich ivy
Shit... Ok thanks, it's just that I hadn't entered the game in a few months and I was literally waiting for an Owari skin
hot zephyr
if im having the same problem on 2 different devices would reinstalling really help?
i picked this game up yesterday
ones a bluestacks emulator others my phone
smasung A1 or smth
installed it yesterday with the virtualization thing
bluestacks by now.gg
10.41.610.1001
frank bay
I didn’t know BlueStacks X could even play AL I thought you had to use 5 
hot zephyr
yes
ocean skiff
I didn’t know BlueStacks X could even play AL I thought you had to use 5 <:Think...
It can't. Or it couldn't the last time I used it.
Bluestacks 5 should be the sweet spot still, I think. Beware that the Bluestacks installer is very poorly made and doesn't even respect your preferences, it installs whatever it wants wherever it wants in a similar fashion as Discord.
Check that you are using Bluestacks 5. Or if Bluestacks is giving you too much trouble, simply use another emulator. All of them are essentially VirtualBox-based so there isn't any major difference.
However, checking what Snowyamur said is what I would do first, before doing anything I just said.
Indeed. One of the reasons why I wish we had a dedicated client for PC users, but that's a different story.
ocean skiff
For me the game just works. I wish I would encounter more issues, but the issues don't show up.
Tried on multiple devices and different configurations, rarely any issues. This year I had zero issues other than a random lag when the 3D dorm released.
Which is why I always blame the emulators. Emulators are a thing of the past and it's evident Microsoft doesn't want you to use them anymore. They rather use virtualization features for security, not for gaming.
void trout
Hi guys, I accidentally purchased two Trade licenses, will it generate to next month?
So only one is actived
I see tks
acoustic ivy
Hi guys, i am in bahrain right now, Does anyone know other ways to buy gems besides google play ?
I already checked that, unfortunately it is not available as well, anyway thanks for the response
white quarry
Hello, can someone help me recover my account?
misty crow
/techsupport
low wyvernBOT
misty crow
@white quarryplease contact customer support via their email (above), with things like your server, in-game name, UID etc
white quarry
Thank you but I tried and they didn't answer me and I've been waiting for several days, I don't know if I wrote to the wrong email
fickle isle
Thank you but I tried and they didn't answer me and I've been waiting for severa...
It is currently the weekend in China
Don't expect a reply for like another 2 days or so
fickle isle
Go shitpost in #al-general
opaque tundra
My bad, I though I was in there
slow saddle
Question, how do I fix this, to be honest?
Used Mumu and LDPlayer, and this keeps happening.
obsidian storm
Hi, I had my account linked to a twitter account but the twitter account was deleted, could I still get the account back?
obsidian storm
TY
next iris
Hi I am currently stucking on the press to start , only for this android tablet , other os have no this issue, any one know how to fix it? Tqvm
dire marsh
Looking to login to my old account from 2021. How do I go about this?
I don't remember pretty much anything but I do have Gem receipts through Google play
cosmic dock
I don't remember pretty much anything but I do have Gem receipts through Google ...
/techsupport email CS. they can help you out. have those receipts and any/all info about your account that you can remember ready. it might take a few days, so be patient.
low wyvernBOT
analog summit
im stuck on the join game screen, ios 17.6.1, tried restarting the game and my phone but it didnt fix, any help other than reinstalling the game (cause itll take 3 hours) which ill try next
analog summit
im stuck on the join game screen, ios 17.6.1, tried restarting the game and my p...
was bad wifi, i fixed it
bleak dove
Hello! I got a reward through the mail for both oil and coins but, even after claiming, they are not showing up
static vessel
Left bar, tap “storage”
bleak dove
Oh, I'm gonna try that! Ty!
inner totem
hello, I have a small issue with Azur Lane that no notification is on
I'm using Vivo phone but I checked everything but I don't see anything.
misty crow
hello, I have a small issue with Azur Lane that no notification is on
I'm using ...
check if your phone is on power saver
check if your phone has put the app to sleep/deep sleep
restart your device
inner totem
check if your phone is on power saver
check if your phone has put the app to sle...
for some reasons I have to add special permission so it can alarms...
orchid charm
anyone know how to buy the $ packs if I'm not in a supported country?
I have a paid VPN, but it doesnt work
maybe I dont know how to work around it lol
orchid charm
problem solved, I need to clear cache of google store, logout my acc, change country to US and I can buy item now
obsidian pebble
Anyone know the response time for CS? Emailed them about my account not signing in on a new phone, gave server, ign, and recent purchases
brittle imp
Question, how do I fix this, to be honest?
Used Mumu and LDPlayer, and this keep...
Hello, I also had the same problem and just fixed it
If you still have this bug what I did is force stop the app (azur lane) and it worked
jade shale
Question, how do I fix this, to be honest?
Used Mumu and LDPlayer, and this keep...
ive been having this issue too, cant seem to figute out a fix. did you figure it out yet?
slow saddle
Hello, I also had the same problem and just fixed it
If you still have this bug ...
Doing this to be honest, and it worked.
arctic nacelle
I got an error in the event Dagerous Inventions Incoming. A pop-up tod the that unable to download the conversation, I turn off network then turn on again and press OK but I won't download. Now one of those memory is locked and I could find out a way to unlock it. What could I do?
amber hare
Is there anyone who knows how to solve the problem of a black screen when logging into the game?
empty raft
Question, how do I fix this, to be honest?
Used Mumu and LDPlayer, and this keep...
yo did you manage to get this fixed? i had to reinstall my game yesterday cos of this just to get it back again today lol
slow saddle
Hello, I also had the same problem and just fixed it
If you still have this bug ...
By doing this to be honest
Force close and restart the game
empty raft
istg i'm actually gonna kiss a dude if this works hollup
brittle imp
By doing this to be honest
Yep, glad it worked for you too, I almost uninstalled lol
empty raft
nuuuuu it doesn't work :<
distant bloom
huh
seeing this glitch all around the game, and seems to affect only things that came with this event (skins, black friday, ships)
trying to redownload assets gives me this
You sure? I mean, that does look like GPU graphics issues, but it's weird that it happens specifically on new AL content
I'll try that
static vessel
you can try drivers and try checking rendering mode in some emulators as well
distant bloom
right on point, it was drivers
for some reason they got borked, redownloading them did the trick
thanks!
arctic nacelle
Hi, I've tried any methods above, including repair asset and re-install the game but it won't lets me unlock the conversation. I've also tried in another platform (phone to emulator) but still can't fix it. Here are the screenshot
hearty cloak
This is very disappointing. Customer support, run by AI.
I emailed to al.cs@yo-star and what happened? Nearly an hour of back and forth with nothing done
hearty cloak
I don't know, man. The address that responded to me is literally spelt 'aihelp'.
Anyway, I bought the Choose Your Own Pack 3 from Black Friday and I haven't received anything. The payment processing is stuck in a limbo
Oh, they asked for my UID, username, player level and server. 2 times in fact.
Which is weird because once is enough, logically speaking
even more weird because I gave them out MYSELF on first contact
My account is fine. My purchase is not. That's the issue, really.
I replied and there's no response since. It's been an hour of silence now.
Fine.
This never happened before though
hearty cloak
Oh, it's solved now. Yay!
granite sapphire
I am locked out if my account because my AL account is tied to twitter
And twitter being a shit place to link your account locked me out because before i set 2FA on it and now it’s a premium service
Is there anyway i can transfer the acc my AL account is linked to to another social media?
cosmic dock
Is there anyway i can transfer the acc my AL account is linked to to another soc...
/techsupport CS can help you. 2 other methods for binding are FB (not recommended as much) and yostar. a yostar account is basically just logging in with an email, but you need to be in game to set it up. so if by "locked out" you mean you dont have access, CS will need to help.
low wyvernBOT
granite sapphire
/techsupport CS can help you. 2 other methods for binding are FB (not recommend...
Do i have to give like UID? Because all i have on me is a screenshot of my acc homescreen with user name
static vessel
Give them as much info as you can find
granite sapphire
It’s been a while since i last played it and at the time i didnt think twitter would lock me out
cosmic dock
ah, so its a bit of account recovery as well. yeah, give them as much info as you can when they ask. knowing the twitter bind email should help locate the account as well. since its thanksgiving, and then the weekend around the corner, they might be slower to respond than usual.
granite sapphire
Well i got my twitter account back can i gain my azur lane acc back through that
Then change from twitter to another link account
Aight imma try that
Once i can charge my phone
frank bay
Frankly bind it to everything you can
I did Twitter Yostar and Apple login
empty raft
Question, how do I fix this, to be honest?
Used Mumu and LDPlayer, and this keep...
after 2 days i managed to fix it and never been happy, so for anyone who manages to experience this, the og poster of the problem said that force stopping Azur Lane and relaunching worked, as for me apparently all i needed to do was change server and download the missing assets cos apparently i didn't download em all
i really hope nobody else experiences this its annoying af (although i can't really say i permanently fixed it tho cos it just happened the 2nd time yesterday and never got to fix it until today so i just hope it doesn't happen again)
frank bay
This is super beyond the scope of the tech support channel.
sharp crest
jesus
frank bay
Bro did ChatGPT write that for you 
grizzled oak
does anyone know how to fix this? I tried repairing, then reinstalling. I'm on bluestacks, I don't think this happens on my phone, so maybe AL finally became too strong?
half flax
I received my trade license items in the mail, but did not receive the actual items. Help please 
half flax
ooohhh okayy, thank you sm
grizzled oak
yeah I'll have to try mumu player, I think bstacks might just be old now 
changing from openGL -> directX did nothing and vice versa
tepid swallow
Excuse me, I really need help with my account, seems like I lost it and can't return on it
Thanks
dry echo
do notification for Commissions not work on emulator? i have them turned on, in the settings yet. i get nothing if game does Auto-play
sharp crest
works the same on my irl phone, no notifications but i do get a buzz when in game
restive trench
Guys, I tried to login again, I think it's been about a year. I used the correct email but none of the servers have any data in them.
I have the account binding email from 2023, so I'm pretty sure it's this one
cosmic dock
Guys, I tried to login again, I think it's been about a year. I used the correct...
/techsupport email CS. they can help you out. if no account is showing up on any server, then youre using the wrong login. they can help find the right info for you
low wyvernBOT
restive trench
Shows no data for everything
I think it was Washington
I emailed them, I'll check
It's the tutorial
Next week?
but yeah, I think I used wrong information somehow
restive trench
What?
they responded
I'm in the middle of recovering
No they asked me my old account info, and now they're trying to force bind or something
Yeah, amazing customer support
Let's see if this works
restive trench
appearantly my account was deleted at owner's request
I wonder what happened, anyway it's fine. I didn't invest that much into it anyway.
It's fine, it was really new. There weren't any valuable characters on it.
junior sigil
I am getting this error when trying to purchase Yamashiro META
frank bay
I am getting this error when trying to purchase Yamashiro META
known bug, have to wait for devs to fix it server side
junior sigil
known bug, have to wait for devs to fix it server side
Gotcha. Thank you
unique coral
hi guys, any ideas on what to do if a payment goes through but the purchased item is not appearing
cosmic dock
hi guys, any ideas on what to do if a payment goes through but the purchased ite...
/techsupport wait a couple of hours. during that time, close and reopen the game and check your ingame mail for the purchase to appear. if it doesnt after that, email CS. dont request a refund unless CS instructs you to. it could be mistaken as trying to get free resources, which will complicate things.
low wyvernBOT
lime quartz
Hi, I need help been stuck in the lobby, I can't tap on menus, and my event tap overlaps with my lobby
have tried repair asset and nothing change
past frost
Anyone know how to fix the bug where Sirius is just a floating black face in the 3D dorm
flat ruin
https://vxtwitter.com/ArknightsEN/status/1863493724904558718 Is this update gonna affect Azur Lane too?
past frost
Yes
past frost
I tried before but Mumu emulators are extremely laggy on my computer
flat rain
Hi, I'm having an issue where I want to unlink Facebook from my AL account, which I'm unable to do because it prompts me to log in to Facebook which I can't do because I deleted it years ago.
Will do, ty.
sleek loom
I've been stuck in the lobby since last night and nothing I've done seemed to have fixed anything and the game says there's no assists to repair
sleek loom
Give me just a minute
this is what im geting every time i log into the game and i cant seem to fix it
steep berry
Tip if your emulator is running slow don't open the living quaters
steep berry
Rx 7900 xtx
Ryzen 9 5950x
96gb ram.
Doubt it's hardware issue. It was fine after restarting the emulator
Actually it might have something to do with disk and loading speed. It was rather used a lot for updates in background so it might have something to do with it?
steep berry
SATA SSD
astral mantle
Tip if your emulator is running slow don't open the living quaters
Mine did that. It was like that even after repairing the files. Had to reinstall AL elsewhere and I cannot put the settings above low for 3D
Speaking of, I still get the notification that my device's specs are not up to date. Is that simply needing to download the newest update for bluestacks or some other issue?
astral mantle
Bluestacks X 64 bit
The initial installation I believe was under bluestacks 5 32 bit
deft bobcat
I can't find the mail of Yoostar or Azur Lane for support. I need to change my email due to the new authorization. write in which channel to look for it since I don't know English well and discord doesn't translate well
static vessel
/techsupport
low wyvernBOT
unique coral
/techsupport
low wyvernBOT
unique coral
how long does a response usually take?
cosmic dock
if youre lucky, they can answer pretty quick, but id expect a response in 2 or 3 business days.
long pulsar
Thank you to yostar customer support for fixing my purchase issue so quickly
sturdy willow
How can I delete Dorm3D?
If reinstalling is the only way, how can I exclude it?
cosmic dock
How can I delete Dorm3D?
If reinstalling is the only way, how can I exclude it?
when you enter the 3D Dorm, on the bottom right is a "dorm management" button. tap on that. Then tap on Sirius. Itll ask if you want to delete those assets. I dont know if thatll clear everyone or only parts. but this is the only way without reinstalling.
sturdy willow
when you enter the 3D Dorm, on the bottom right is a "dorm management" button. t...
Thank you my bro
I can also see how much she cost
flat ruin
Nice. Thanks
blissful anchor
Help? Im stuck at this loading screen for 30 minutes now;-;
I don't know what to do. I have data, storage, opened it on play store too;-;
It's hopeless...
I already restarted my phone and still the same
still hull
Is there a way to Unlink some binded accs
Like my Facebook acc was deleted a very long time ago due to a hack.
I forgot to unbind AL before deleting my acc.
It is now stuck on bind to a certain acc that doesn't exist anymore.
Is there at least another way to unbind my Deleted Facebook acc?
blissful anchor
Im only using mobile data
Is it not the same with poweroff?
I just power off my phone an hour ago
blissful anchor
I don't know anymore... Already tried that, my signal are always 500kb/s and its always running just fine until i got home recently
Everything is normal this morning until I updated
blissful anchor
... Well i don't have option
I guess I'll gonna need some cash and my friend's data as well
It won't be reset since its linked to my fb account, yes?
drowsy thunder
Hello can someone help me?
Basically i bought a new phone and i had binded the old accoint onto Facebook and X
When i entered via Facebook it made me a new account and unbinded the previous one
Why?
static vessel
Are you on the correct in-game server?
static vessel
Yeah, i think you’re on the wrong server
drowsy thunder
And unbinded the facebook amagi account
static vessel
Essentially follow this yeah
drowsy thunder
Alright
lyric lodge
Threw me to little Enterprise
That's the wrong server...
static vessel
It’s ok, i assume it’s resolved now?
lyric lodge
Old account find method. Use poorly named "Results Found" button
drowsy thunder
Yes
covert peak
Getting this loading screen error. Did everything like changed to Japanese language, uninstalled reinstalled, deleted cache, restarted phone, but to no avail. My account is binded tho so I'm not that annoyed.
sharp crest
what’s log mode pull up
covert peak
How to do that pls explain
cosmic dock
How to do that pls explain
#bot-spam message here. post the results in this channel. someone who knows how to read the logmode results can then help.
covert peak
Alright thanks
Well see the thing is I can't even do that hmm
It just shows the splash screen and then gets stuck at that screen
cosmic dock
the only thing i can think of that you havent listed as trying yet is restarting your modem and swap from and to wifi/data. there might be some kind of server communication conflict happening. otherwise, this is beyond what i know.
covert peak
well it works on an emulator so its probably my phone. oh well pc gameplay it is then
one thing i did notice is that when i opened the game on the emulator the first thing that popped up is it asking for storage permissions but the game on my phone didn't
covert peak
For no.1 I wasn't transferring the apk to and from the emulator to my phone so no worries there. For no.2 it might be worth waiting a little longer. I'll see what happens this time.
carmine hedge
Um idk if this is the right channel but I'm kinda worried
I'm playing on bluestacks android 11 and then I finally reached level 30. I could start developing Saint Louis, but this error pops up
sick osprey
How i can log out account on others phone that was log in by Yostar account? I see that i only need to put an email and code to log in through Yostar account, so how i can log out account on others phone without have these phone on hand?
vagrant sequoia
Game only lets you play on one device at a time, if you login on device 1 while still being logged in on device 2, you'll get logged out of device 2
Just login on your current phone, and the others will logout
sick osprey
Game only lets you play on one device at a time, if you login on device 1 while ...
It only log out to the main screen while im playing and the other phone log in to play. Which mean the other phone can continue to play on my account if im not online at that moment
carmine hedge
I finally have an update:
Restarting the app and bluestacks never fixed the issue for me...until I installed a different build of bluestacks
From Android 11 to Pie 64, the issues are finally resolved
Yeah I think that's what actually fixed it XD
This is the same channel for asking about Yostar account unbinding right?
Or I have to use the inbuilt Customer support at the game / emailing them directly
vagrant sequoia
It doesn't require another code to enter again when you logged on another device?
Sounds like it's something overlooked by the devs then
Yea I did that before on different devices but didn't try logging in again, guess that's something they need to patch
Your account can be screwed if it got stolen
carmine hedge
This works on Bluestacks right?
I hastily binded my game to an email account for school because of the game bugs prior to reinstalling bluestacks.
I intend on removing the Yostar account and bind a different one
carmine hedge
Thanks for the tip!
Also it seems like the game acknowledged me using an emulator because on the survey for 5 cubes, I was listed as using an emulator
frank bay
yeah they don't care if you use an emulator, as long as you aren't using macros
carmine hedge
Thank you all for helping me! It's reassuring to know that starting an all-emulator gameplay on Bluestacks won't affect me or my Yostar account ❤️
urban wind
yeah they don't care if you use an emulator, as long as you aren't using macros
On that note short cut keys are not macros right?
Cause I literally have the entire screen with keys
frank bay
correct
as long as one key press = one action it's fine
setting up scripts to automatically click the screen = straight to jail
wraith jetty
Do I ask here about my account being banned. I don’t know what I did wrong as all I’ve done is play the game. No third party devices, no harassment or anything. All I can think of is that one time where I got refunded for gems that I didn’t receive.
cosmic dock
Do I ask here about my account being banned. I don’t know what I did wrong as al...
/techsupport email CS and explain the situation. they can clarify what happened. since today is sunday, they might be slower to respond.
low wyvernBOT
wraith jetty
/techsupport email CS and explain the situation. they can clarify what happened....
Thank you. I have sent an email about this and gave them my name ingame
Would it help though if I had my UID? Problem is I don’t remember it and can’t access it 😅
cosmic dock
it would. but any info you can provide when they ask for it will be of use. since you said you had made a purchase, you can send them the receipt. hopefully you still have that. the first email will be an automated response. so when a human responds, theyll let you know what info to provide.
potent fox
Can someone please help me?
I got an "account banned" notification today and I don't know why. I use no third parties nor anything. I'm desperate.
I contacted the support but it's taking a long time for a response
cosmic dock
I contacted the support but it's taking a long time for a response
see my last few messages sent. if you emailed them today, its still the weekend. wait until mid next week and send a followup email. if its been a few days, not counting the weekend, then followup tomorrow or tuesday.
potent fox
Thank you
snow bridge
i need some help in this please and i dont understand where am i wrong
cursive night
I'm not tech support but I have found that usually means my internet connection is not great. Try moving somewhere with a better connection if you're on a phone. You can always try restarting whatever device you're playing on or reinstalling (if you have your account bound).
tribal jacinth
There’s quite a few people who got banned, even I did…
shadow flame
I also got banned within the past 24 hours, I think I found out why. I looked at my transaction history on my card and the Cruise Pass I'd bought was still showing as a pending transaction and I don't have a formal receipt yet from Google.
tribal jacinth
I also got banned within the past 24 hours, I think I found out *why*. I looked ...
That’s strange. Usually that would not be the reason.. at least that I would think since it’s just pending.
shadow flame
That’s strange. Usually that would not be the reason.. at least that I would thi...
It's literally the only reason I could even think of as to why I would be banned. If it's not that then I have no idea why.
tribal jacinth
It's literally the only reason I could even think of as to *why* I would be bann...
In my case I think it was because of a refund, and I did report it and they did say that they excused it, so I’m not sure. (Contacting support)
shadow flame
I'd had issues with not receiving items I paid for (Lucky Bags from Black Friday), I contacted support in-game and they were able to resolve it usually within a few hours. But I also had receipts to back my claim up.
tribal jacinth
Same.
shadow flame
So I'm hopeful that this is just a case of some rogue AI going on an erroneous ban spree and our accounts can be reinstated.
Cause I've been playing since October Y1
tribal jacinth
So you’re a veteran? And here I am barely starting this year since Feb
shadow flame
I was around for the Nep Nep event
tribal jacinth
Wow
lyric lodge
If you think you're wrongfully banned send support a mail
potent fox
They don't return accounts from ban even if it was wrong/can be solved??
lyric lodge
They don't return accounts from ban even if it was wrong/can be solved??
They will
potent fox
They will
Thank you ;; I've never had my acc suspended or banned before, so I'm really scared about what may happen.
I hope I can solve my case and I hope everyone else can, too. It's odd to see so many players banned at once. Must have been a recurring issue during the black Friday purchases..
lyric lodge
They always ban in waves
shadow flame
Not sure if anyone would care to know, my issue is being resolved. Apparently a previous purchase of mine had gotten cancelled without my knowledge. It would seem as per standard, I just need to purchase an equivalent $ amount of gems to be brought back into good standing.
tribal jacinth
Nice
blazing maple
Anyone know what might cause the game to suddenly start freaking out when using wifi? I've been playing for a while now and it suddenly dropped teh connection, froze up, and went back to login. Trying to restart is leaving me on 'retrieving latest version info', despite clearing the cache and restarting the phone/internet. Works fine on data, just not wifi.
tribal jacinth
Alright, so my problem was three refunds that I thought I had resolved a while back, since they were basically accidental purchases that I allowed the team to deduct the gems which I did not spend until after it was reported that all was good to go.
blazing maple
Alright, seems less a AL problem and more something with my internet provider. It's only some games, both phone and computer, though, so it's weird.
tribal jacinth
Turns out there was one purchase that was refunded that was never deducted. Now I’ll have to purchase the equivalent amount as well to be brought back to good terms.