tech-support

[quasi cove]

Is there a way to recover your account besides ingame CS?

cuz i dont have every piece of info about my account

[misty crow]

you can email CS instead

you need your server name and in game name at least
ideally, your UID too

[quasi cove]

i have uid, ing and server

where can i find the CS email?

cuz i have my Arknights account bound already with yostar

[misty crow]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[misty crow]

@quasi cove^

[quasi cove]

Ah thanks!

[tiny shadow]

im trying to recover my account but i dunno howwwww i lost my twitter account i binded it to but i have receipts of the times i bought gems 🥺

[misty crow]

Please contact customer support with your UID, in-game server and in-game name
Email is listed here #tech-support message

[prisma roost]

Is there any way to change the background music in the game?

[lyric lodge]

Soon (TM) (Maybe, it was teased with CN anni)

[pearl moon]

Hello, I am in need of some assistance relating to abusive reports on my messages, can anyone here help me with that kind of issue?

Emails to the technical support yielded no results except generic automated responses, I was hoping to talk to someone who could help out.

[crystal wigeon]

Can you still redeem Blu-Ray codes for skins from the anime? I got my hands on an unopened one but the code is expired

[fickle isle]

Code is expired
I think you already answered your own question there but I won't be surprised if there's no other way to redeem them

[bright storm]

Is there any solution to account recovery besides just yostar email?

I've been emailing them for months and each time I'm met with a loop of:
Say problem->provide info->auto reply says will check it out->I point out its been weeks->auto reply apologizes and says they're processing->repeat.

To say I'm frustrated is an understatement

I've tried in game on a secondary account, and that's the only other option they recommend. I've provided every needed information for recovery.

I have not gotten anything besides an automated reply after months and I've spent money and played for 4 years...

[misty crow]

Unfortunately, there is no other way

Staff here will redirect you to the email

[green field]

I need help, my game starts says "checking updates" and "update complete. Loading game" After that it stays like that I tried to start it again over and over but no luck. I let the game like that for 2 hours nothing as well. Plus I can't delete amd reinstall cause I'm on a guest account

I didn't get the chance to bind it

[ocean eagle]

Hello. What is the proper way of requesting to remove Yostar email from account (want to bind new one)? I made request through in game support couple months ago but still nothing

[lyric lodge]

Send support a mail

[candid remnant]

Aaah shit... I lost my account recently and from the sounds of it I won't have any luck... do real humans actually give support??

[candid remnant]

Maybe its time to we take it up on Twitter..

[bright storm]

I've gotten real replies in the past, but in the past two months? None

[bright storm]

Possibly? But they also just redirect to support email

[candid remnant]

Yeah but they only have one support email. If we don't get anything there we gotta try other methods at that point 😭

[bright storm]

I tried on their reddit asking for the community to gain attention of yostar and everyone said "Well, what can we do?"

I sadly have very little hope

[candid remnant]

That's so lame. Considering all other games once you link an account your good. How tf can they manage to have worst code than nexon MS 😭😭

[candid remnant]

Just keep emailing once a while and wait? I don't see any other results. They told me to wait as they are helping other people thou..

[bright storm]

No clue...they asked for everything required, I provided it, and still no answer. Genuinely a terrible support experience 😬

[candid remnant]

Yeah unlike you I actually don't have UID remembered or saved... only yostar email... but my old name is taken so it's still in the servers... I imagine same for you? Has it really been months?? That's scary...

[bright storm]

Yup, taken name but haven't gotten my account back yet.

Gave them UID, first purchase receipt, yostar, linked twitter, first oath, starter, server, etc. and didn't help at all

[candid remnant]

Aaah shit... well keep me updated on your ticket

[bright storm]

Same to you. Hopefully progress is made but...

[mental wagon]

how do i log in with an old account?

er, as in how do i log in using twitter/facebook/yostar on a new phone?

[candid remnant]

Whatever you linked ur account with @mental wagon

[mental wagon]

yeah, so i log in with twitter, but it makes a new account instead of logging me in

tutorial and everything

[candid remnant]

Aaaah

Shit

@mental wagon welcome to the unfortunate club 🥲

[mental wagon]

..does this mean i'm cooked?

i can pull up my old account, it still exists

[candid remnant]

Email support ...yall got UID on hand??

[mental wagon]

yeah

all i did was swap phones, i can still pull up my account on my old phone

[candid remnant]

Honestly I think they might drop a new apk download since it's happening to a lot of ppl

[mental wagon]

though it needs to charge

[candid remnant]

We gotta make a big hoopla on Twitter..

I see...

[mental wagon]

sigh

[vagrant sequoia]

Just to make sure, you're on the correct server, right?

If it doesn't work, try pressing the horribly named "results found" button on the top right when selecting a server, then a profile icon should appear on which server you created an account

Otherwise it's a twitter thing

[mental wagon]

lemme check once my phone is charged a bit more

i wasnt doring the correct server

[candid remnant]

Wait you just had the wrong server?

I tried that already... only the stupid level 3 I see 😦

I just un-installed and lost hope

[candid remnant]

They EMAILED ME BACK.... my dumb ass was using the wrong email... rip but hey we back 😭😭

@bright storm maybe its email or account type with yostar, check everything!

[mental wagon]

and you called ME dumb 😭

i was only confused because it was perfectly fine before an update

but then i was logged out and since i hadnt played in a long time i didnt know my server

[vagrant sequoia]

That happens everytime you switch devices, you get defaulted to Little E so just select your correct server

In case you haven't done it yet, bind your account with Yostar account. Twitter can be broken at times and Yostar account only needs a working email

[mental wagon]

i'd need to un-bind it from my new one

er.. the one i made by accident

[candid remnant]

Lol well a happy ending

[warm ember]

Is there anyway to to change the email address for my account to another email?

[candid remnant]

I think u need to do it thru the support

[coarse spruce]

Are there any guides on how to recover a JP azur lane account? was able to connect to my account using the email verification thing before last year but now its telling me it's not valid. Only have my in-game name and server, don't have my uid saved, but i still have receipts of buying gems.

Still feeling slighted cause i lost the account only because of that app update where you can only play the azur lane if your phone language is set to jp and I reinstalled it thinking it was an error on my end only to end up not being able to login 😦

[sinful yoke]

you can try the azur knights server in welcome:

#welcome message

it should be the one that says

azur lane english community, 2nd to last link

[blazing glade]

I have got Azur logged in on two devices using my email.

Is there a way to log out of my account for all devices?

Does changing the email password automatically log Azur out?

Because iirc Azur only requires a code from the email to log in once and doesn’t require a password to log in

Doesn’t this mean that the holder of my other phone forever has access to my Azur account even if they can’t do anything to it other than mess with it?

[gleaming halo]

my game seems to be bugged, I am permanently stuck on the "update complete, Loading game" screen

have tried closing and reopening, restarting my phone and force stopping the app

[gleaming halo]

i have tried changing networks from home wifi to mobile and it doesnt seem to work either

i'll try to install on a PC to see if that works

[hardy hinge]

any idea how to fix this?

game wont download, brings me here instead

[exotic swan]

Hello. Does anyone know how to fix this?

[void totem]

I had the same bug since the update. Reinstalled and now it won't recognized my linked accounts.

[vagrant sequoia]

Did you select the correct server before logging in, because it defaults to Little Enterprise on a fresh install

Or press the "results found" button on the top right when selecting a server, it scans the servers for accounts and a profile icon should appear

Make sure you also use the correct email to login using the 3 login options when you boot the game

[void totem]

I tried using my X account, but no dice, then my Yostar account, but it just sent a verification code for a new account

[exotic swan]

I tried to use VPN and open the app. I'm still stuck here. Is this a case of file corruption?

[void totem]

But i did accidentally log into the little enterprise server first

[vagrant sequoia]

I know twitter can have problems because it's twitter, but I never heard of yostar creating a new account (at least recently, this is one of the channels I lurk in). If you tried all servers already and pressed the "results found" button, you may need /techsupport for that

[void totem]

isn't this tech support?

[vagrant sequoia]

Also logging in Little E is not a problem, your other server account progress is saved. You can play on multiple servers under 1 email bind and your progress on each is saved

[vagrant sequoia]

nvm that, I thought the command works if it's in between words

Anyway if you're really sure that you use the correct email, pressed the results found button, and hopped on your correct server and still nothing, regular players like me won't solve it. You may have to email them

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[solemn axle]

Hey so I'm a returning player on avrora with a binded yostar account and my UID saved and a new phone, when I logged in with the account I can't find my character on any of the servers and I'm unsure if they're gone forever

[lyric lodge]

They are never gone. Right email?

[leaden heath]

Hey so I'm a old player coming back to the game, but I forgot my UID and my starter ship but is I remember correctly my username was like something Alpha_05 or Alpha_O5, my account had my favorite ship on it and I don't wanna grind for all of them again

It was never binded which was the sad part

[cosmic dock]

a couple of messages up is a post with customer supports email. they can help you. they'll let you know what info to help find the account and prove ownership. if you happened to make any purchases in the past, the receipts will help.

[leaden heath]

I bought nothing tbh

Mostly just normal gameplay

[leaden heath]

Thank you I've tried remembering as much as I can but it's been hard

[blazing glade]

But the old device is still able to log in to your game even if you change password or change linked accounts

Is the only way for it to log out from my old device to wait till a mandatory update force logs out the old device?

Or to request CS to unbind my yostar account, though that seems impractical since I want to keep using the same yostar account

Just a security concern on what happens if someone had access to my account since I won’t be able to log them out even if I rebinded everything

[leaden heath]

What's the email?

[vagrant sequoia]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[ancient magnet]

Why is Belfast skin not L2D?

[misty crow]

@ancient magnet No one on the server has a proper answer to that question
And this is not the place for such feedback anyways

[ancient magnet]

Where should I tell them?

[misty crow]

#game-feedback is for feedback about the game

[ancient magnet]

Ok thanks

[unkempt jay]

Can anyone help me out? How do I recover my account? I lost my device when my phone died and now I have a new device, but I can't log in with gplay for some reason.

[gilded notch]

Did you bind your account to X, FB or Yostar Account?

[unkempt jay]

Took me a while to find it. It was on Facebook. now I'd like to know if I can unbind it from Facebook and bind it to Yostar?

[gilded notch]

IDK. Binding it to Yostar Account just requires your email

[unkempt jay]

Crap. It bugged.

I unbound it from Facebook but when I tried to bind it to Yostar it told there was already an account bound to it and it froze lmao.

If I restart the game, I should still have it right?

The account I mean.

[gilded notch]

Yeah

[unkempt jay]

I can't seem to unbind a Yostar account.

Is that even possible.

[leaden heath]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[leaden heath]

How long does it take them to answer back?

[unkempt jay]

Thanks.

I don't know lol.

I deleted the account from the e-mail was already bound to Yostar.

Dunno if that will allow me to bind it to that same e-mail later.

[vagrant sequoia]

Give them about 3 business days

[leaden heath]

Okay

[leaden heath]

I had SN Kursk on the account

[hearty quest]

Hello guys, I have a problem. I played in QooApp JP Azur lane, but forgot the account and have been trying to recover it. But seems nothing is working. Do you have any ideas about it? xd I don't have the UID, only the possible email and name of the account. Have been trying to log but in JP seems no server remember me xd

[civic cedar]

Any tips for why I’m stuck at the loading screen?

[fleet parcel]

Same here

[carmine hedge]

Same

[bright storm]

Checked everything, still no help.

I have all other information and still no reply...

[tight hamlet]

Yeah I do too, it might be ISP related since I can still get on when I'm using Cellular Data but as soon as I'm on my home wifi I'm stuck at the loading screen.

[carmine hedge]

Yeah same, I think it’s ISP. Data is fine but wifi can’t get past the load screen

And it’s only AL it seems

Everything else works fine

[tight hamlet]

AL and ZZZ aren't working for me so it's strange.

But other games are fine

[carmine hedge]

Yeah my BA and FGO are fine

[tight hamlet]

Is this my ISP banning Chinese games?

[carmine hedge]

I’ll just use data for now and hope ISP resolves it

[tight hamlet]

Is your ISP Cox Communications as well?

[carmine hedge]

Yes

[tight hamlet]

Strange, it must be something Cox related then. They're a terrible company but the only real ISP provider with decent internet speeds in my area that isn't named AT&T

[carmine hedge]

I’ll just wait it out for now and see what happens

[tight hamlet]

@civic cedar @fleet parcel Are you two also on Cox Communications? That may be the reason for the infinite loading screen.

[carmine hedge]

Oddly enough, if I connect to one of the Cox hotspots, it works just fine. So it’s something with residential internet

[tight hamlet]

Hopefully they'll have a fix by tonight cause I want to do my dailies. AL is ok but ZZZ I only play on desktop cause it's too much space on my phone.

[candid remnant]

Make sure it's not linked to another email or fb/Twitter you own. Either that or server. Lmk if you tried all your accs linked potentially

[civic cedar]

I’m not, but my connection with everything else is fine

[civic cedar]

I think this is the case, I tried re-installing no luck. If I turn off Wi-Fi and just use my Mobil data it runs fine

[fleet parcel]

yeah I am

that's strange that cox would be the problem

[fleet parcel]

seems to be resolved for me

[rich anvil]

can not click in build in dorm and guild, same think in chat

[grim flame]

quick question i sent a mail at [e-mail] for some help with my account how long does it usually take for an answer ?

[lyric lodge]

2-3 WORKdays

[grim flame]

[fervent depot]

This happen to me

[bright storm]

Def tried all accounts, so out of luck

[candid remnant]

That's tough... nothing from support still?

[quaint gale]

4 emails sent, and 1 month passed, no response, support might be....?

[chilly sky]

I bought gems from a 3rd party and got the x2 bonus but when I checked my gems shop it still shows that I am still eligible for the x2 bonus is this a visual bug?

oh wait nevermind, so the x2 bonus is actually per purchase type not by the first purchase? damn didn't know that

[glass iris]

Anyone know how to recover their accounts with the twitter binding and transaction histories?. I binded my account in 2019 but I forgot my original UID/Name 🥲

[lyric lodge]

Contact support. Or just login Twitter and use the "results found" poorly named button

[silver maple]

So i used to play AL back in like 2018, now i cant even remember what method of login that i used. Is it possible to get my account back? I only have 1 google play transaction history from back then.

[bitter compass]

i'd like to report a possible bug

[misty crow]

#bug-reports then

[bitter compass]

thx!

[austere pendant]

What's with $1? Is this a bug?

[lyric lodge]

Yes, it's the commander name

[scenic gale]

[hidden flame]

how does this work?

TLDR: I cleared the Stage....but I did not defeat the flagship?

[lyric lodge]

You crashed I presume? Reboot fixes

[cosmic dock]

does restarting your game fix it? might just be a visual bug since clearing mode shows to be unlocked

[tight fossil]

I need help how to extract your blue stack to different file

[fickle isle]

I think that's a more suitable question for a more Bluestacks oriented community
This channel is more for tech support for the dedicated Android/IOS Apps than it is for emulators

[fickle isle]

Anyone else getting a whole bunch of performance issues?
This is the first time in months that I've been plauged with forced restarts mid-sortie and my phone isnt connected to the charger and overheating

I'm also on the old battle UI

[still matrix]

I have trouble entering the game

What is that

[flint prism]

I may have lost my JP account but idk if it's actually lost or not. I used to play GL and JP up until the end of 2019 before qutting both. I just came back to the game but I can't log in to my JP account. I backed it up with twitter back then but also with my email when the yostar account system came out. It keeps giving me an error.

I saw a thread on reddit that said that JP doesn't support binding to twitter anymore which is why I'm worried. Is there a way to retrieve my account or am I SOL?

[sacred crag]

hi, my account its already link to 3 devices, but i lost 2, now i want to play from my new phone but i cant, its possible to unlink devices without those devices? its been a long time since i played so i dont remember my name in game, i now i was around lvl 100, it was linked to facebook and i have emails from purchasing in game if its necessary

[leaden heath]

No one has emailed me back about my account

[leaden heath]

Ive email ones but got nothing

[nimble mauve]

I got a System error:1:invalid input

This is during auto battle

I got it working again by quitting the app and relogging

[outer herald]

Usually the error:1 is usually a desync with the game, and closing and restarting tends to fix that

[thorn birch]

idk if possible, wondering if i can merge accounts possible?

[sharp crest]

guessing the answer is the same as "can i migrate accts to a different server"
which is "no"

[thorn birch]

Not that no

i got one profile which is link to my face book account and another which is link to yostar account and both are on different servers

[sharp crest]

which (al acct/server) is the one you care about

because you can unbind either (yostar takes the support email ppl) and rebind to the one that matters

[thorn birch]

they both do which sucks

ones on Washington which is one i care about and the other is on Lexington which is in a guild with a friend, i like said, i just want them both on the same account

[thorn birch]

ones link to my Yostar account which is on Lexington and the other is link to my Facebook account on Washington

[bright lagoon]

Having trouble starting sorties for the event missions. After launching it gets stuck on a manjuu loading animation with a black screen for a backdrop. Anyone having similar problems?

[misty crow]

JP AL no longer uses Twitter binding

Unfortunately we are the global server and can't help with JP issues

You may want to search up for JP customer support email
But they'll only respond if your email is in Japanese though

[misty crow]

Not possible

There's no way to recover your account if you don't even remember your in game name

Purchase history doesn't help cs

[misty crow]

Not possible

Different servers literally have different players

So it's impossible to merge them

[vapid girder]

Is there an issue going on with Operation Siren? Every time I tap to go into it nothing happens. I am unable to even enter op siren.

[trail herald]

when I play al on another connected device this happens

[leaden heath]

If I keep playing and building ships will I ever get SN Kursk again?

[grave folio]

the secretary ship of a friend is visiting me but it dont show his nickname like used to do before, what i do to show it again?

[vagrant sequoia]

She's not available right now. Her event has a unique format that we haven't seen before, it may rerun or the ships become permanent immediately after some time

[leaden heath]

FUCK, so I lost her forever

[leaden heath]

I had her on a account but I've lost it, it wasn't linked to anything

[vagrant sequoia]

Not forever, all non collab ships will come back eventually

[leaden heath]

I've gave every information that I remember but still nothing

I don't remember the UID

My old phone had a memory wipe before I transferred everything to my new on (this one)

So I've lost the account

It had O5 or 05 in it or something like that

I didn't buy anything in the account

[vagrant sequoia]

If it wasn't linked to anything and you don't have proof like name, uid, some screenshots, and receipt you may have a hard time recovering that

If they didn't give you the account, they probably see that the proof you provided is not enough no uid is quite a hard case afaik

[leaden heath]

I was dumb, I wasn't thinking

Ik the starter ship that I picked

Wait-

[leaden heath]

If I remember at that section of the story I was would that work a but?

[vagrant sequoia]

Honestly, I highly doubt that they would accept that. The main things they would be looking for are name/uid/server because those are your main account info

A lot of players could be in the same part of the story as you were

[leaden heath]

Ik the name and the server

The date idk but maybe the years tho

[leaden heath]

I am really starting to hate myself for that.

[thorn birch]

That's not what meant, I don't want to merge the account on the same server, It's the whole binding situation

[thorn birch]

This basically

Ones Bind to my Yostar account and the other is bind under my Facebook account

Where I can just switch servers and both profiles be ok

Instead of having to having to Manuel sign in all the time Basically

[cosmic dock]

/techsupport either way, this is something that only cs can address. they posted on twitter that theyll be away from the 15th to the 17th for a holiday, so they might be a bit slower to respond.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[rapid meteor]

Whenever I join NA Ocean Depths G, my game starts an infinite loading screen. Which locks me out of doing any operation siren content until the month resets. I can do other parts of Operation siren, its just this one part that locks my game. This has been happening for a few months now.

Short of uninstalling and reenstalling the game, I have tried everything I could to try to fix it, and nothing has worked.

[granite haven]

hello, has anyone ever had a problem of the game getting stuck on loading? i never had this problem before this update

[frosty turtle]

Hello, I can't login to my acc I tried to many times to log in to my Facebook still "No Data"

[raven osprey]

Hello, I recently paid for a package of 10 Euros and I did not receive the gems, please help.

[lyric lodge]

Use /logmode in #bot-spam and post the results here

[lyric lodge]

^

[trail wind]

can I unbind my account that's already binded with my last Gmail?

[fickle isle]

ok I'm getting genuienly curious/pissed off, just now, the game force restarted two times in a row back to back and then it force restarted again 10s after logging in. What is going on?

[pliant copper]

Hey uh im having on running the game, why is it like this, im using cellular data tho

[frigid sleet]

Are these randomly colored pixels intentionally?

I only have them on this cutscene.

[grim flame]

quick question i got an account problem (did not sync with my yostar acount for some reason) what info do i need to provide for the support to be able to prove that the account im talking about is really mine ? and where should i ask cause sending a mail at [e-mail] resulted in no answer for a week on my first attempt of asking to get my account back (provided as much info as i could)

(and is there a way to talk to a real human about it not that i hate sending mail but speaking with someone that actually answer is better then never getting an answer)

[analog summit]

will i be able to access AL EN client while in china?

[frank bay]

afaik there's no geo restrictions once you have it installed

[compact stag]

I do not understand why I got this message. I have 700 of these and I frequently collect 4000 yo buy UR Bullin. Why suddenly I reached the cap at 500?

[bright berry]

the cap is not how many you currently have

you can only obtain 5000 every month

how many you can store in total is uncapped

[compact stag]

Oh

I see. Thx

[bright berry]

also the ones in medal shop dont count towards you montly cap

[lyric lodge]

/corewarning

[low wyvern]

https://cdn.discordapp.com/attachments/460645783021289472/1234503367070449664/image.png?ex=6630f85a&is=662fa6da&hm=54a69b0a628f86ece9e973ea5952798e87f4adf1e5c5931926afa4260f147042&

[agile goblet]

Do you have any suggestions on what I could do it keeps being stuck on loading I cleared cache and reinstalled it already

[proper wren]

For the longest time, I've had this flickering UI problem. Has there been a fix found for it?

[frosty turtle]

Hello, where can I send email that have this kind of problem about binding account

[frail tangle]

Does anybody know how to fix the illustration resolution on a galaxy fold 5? It ends up appearing really alias'd and jagged

[flint prism]

is azur lane available via google play games beta on pc?

[outer herald]

Try sending that to #game-feedback as a suggestion, and try and give a good explanation to why too, since it might help us get that one day, instead of using the emulators for it.

[tawdry gazelle]

Manjuu Cake Tower’s notification button won’t go away despite having no attempts left. It won’t go away even if I close the game and relaunch it.

[rugged cradle]

Ok, so it wasn’t just me

[grim flame]

is there a way to speak with a human from the support ? it the third mail i send to the support in the span of 3 week and still no answer ngl im kind of starting to get irritated

[forest atlas]

wondering this as well support is taking quite awhile to get back to me about an account issue im having^^

[rancid zephyr]

How do i play al on pc

[cosmic dock]

currently, the only way to play on pc is by using an emulator. some of the popular ones are nox, bluestacks, memu, and ldplayer to name a few. there are others.

[cedar igloo]

Hello! I just bought crystals and it hasnt gone through. Yet the second purchase had gone through, im looking at my banks and such and the moneys been taken but the crystals aren't there, can someone help out

[cosmic dock]

since it's been a little while since you posted, you probably tried this already, but if you havent, restart your game and check your in game mail. it might have been delayed. give it an hour or 2. if your gems dont show up by then, email customer support and they can help. dont issue a refund unless CS instructs you to. it could be mistaken as you trying to get free resources, which is against ToS.

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[halcyon hornet]

Mine always stuck at these loading things even my Wi-Fi is good, and also sometimes it's stopped/relog by it's own

[shadow copper]

Ello, i need help with my acc..

I havent been playing AZ for, 2 years, i only remember i was on Amagi servers..

Tried using twitter, fb and yostar but all lead to new account built ..

I do have the ID and User names.. how to get back my account. ?

[solemn kraken]

Yo guys something wrong with my azur lane brah

The game keeps closing that I can't even update

I even deleted and download it back and it still not work 😭

[shadow copper]

What is this error code?

[solemn kraken]

Bro why the game keeps stopping

Can anyone help pls 😭

[misty crow]

did you happen to have an l2d on your log in screen

[lyric lodge]

Login error... what do you use to login, fb or x?

[solemn kraken]

Nope still can't even update let alone have an l2d screen

[solemn kraken]

What is wrong with this game man

Does developers know about this

[misty crow]

doubt they do - seems to be an issue with your device

lack of memory perhaps?

[solemn kraken]

Still enough tho

[shadow copper]

I'm using Twitter

[solemn kraken]

Well, i hope the game can be back to normal soon

[austere saffron]

I cant log in using twitter bruh keep getting tw authorization failed 100222

[lyric lodge]

Check twitter if logged in there

[elfin ginkgo]

My azur lane data on Facebook/Yostar for some reason is gone and can the dev recover it?

This is my 4th return in this game but this is the first time it happens to me

I'm scroll up and see a lot of people have the same issues as i am

Nvm i just refresh like hundred times to find my account again

[tidal cosmos]

Alright after some messing around I realized that my Gascogne is bugged. She’s level 98/Dev level 20 and any time she goes into battle, my game instantly crashes. I thought it was an issue with the fleet or the level I was on but it’s any battle she’s in the game instantly crashes.

[slow tinsel]

Anyone have an idea why Azur Lane crashes on my iPad three despite having a load of storage and memory ?

[nocturne hedge]

i just bought 2 packs and some gems and while i got recipes for the purchases, they're not appearing on my account

getting 200280 error codes

[cosmic dock]

same advice in this message link #tech-support message applies here too.

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[solemn kraken]

Same here brother

[solemn kraken]

Azur lane keeps crashing is there any way to fix this issue

[frank bay]

The iPad 3 is 12 years old are you sure you mean the 3?

[misty crow]

what device are you using anyways

[solemn kraken]

Smartphone

[misty crow]

i mean what model

as vordea pointed out

old model could be the issue

[solemn kraken]

Sorry I'm getting silly here can u say it specific what model is:))

[slow tinsel]

My apologies it’s a gen 9 iPad

[misty crow]

insufficient ram probably

[slow tinsel]

How is that possible I’ve got 256 gigs of storage it runs works of warships perfectly fine my iPhone 15 runs it with 128gigs of storage

[misty crow]

ram =/= storage

3GB ram doesnt handle AL smoothly - you need 4GB at least

[frank bay]

my iPhone 14 struggles to handle AL at times and it's got 6GB of RAM

[misty crow]

i am asking you what model your phone is...

[solemn kraken]

Oppo a55

[misty crow]

well specs doesnt seem to be an issue
could you try logging in on a pc emulator like bluestacks or ld player and see if it works?

[solemn kraken]

Ohh unfortunately, i don't have a pc

[true tiger]

how do you unbind yostar acc

i thought i already binded with yostar acc, so i tried logging in using that email

so instead, the game create a new account and i couldnt logout from it

[misty crow]

Did you log in with the correct server

In any case, you have to email customer support

[true tiger]

i did

on which email should i send over al cs, or any can do?

[misty crow]

any email, as long as you provide the relevant details

[true tiger]

Ty!

[solemn kraken]

Can you guys help me send this clip to developers or administrators about this issue so they can fix

I'm out of patience 😭

[misty crow]

You see

Could you try opening logmode

/logmode

[low wyvern]

https://youtu.be/l3ujs7D0tFE

[misty crow]

And then record that

in other words

could you open log mode after opening the game and record that

[solemn kraken]

You mean the app info and then i click open it

[misty crow]

no, this log mode

[solemn kraken]

How can i do that exactly

[misty crow]

it's demonstrated in the video i linked above

hold the right side of the screen with your right thumb
use your left hand to pinch the screen on the left

see the video

[solemn kraken]

Ayo I intentionally did it like in video

So what now

[misty crow]

record it

and up till the game closes

[solemn kraken]

Aight

Still the same

[misty crow]

Hmm

[misty crow]

reinstalling didn't work from what you mentioned earlier right

did you by any chance install it from an APK?

i.e not from playstore?

[solemn kraken]

Nope I installed it from the store called QooApp

[misty crow]

ah

[misty crow]

it might be the apk from qooapp

could you try downloading the apk from a different place like apkpure?

[solemn kraken]

Does it safe

Cuz I don't know my mind being inpatient recently and I tried everything to get the game back to normal and u know i screwed up my phone:)) I might be lost my mind

[misty crow]

it's safe

well, about as safe as qooapp

[solemn kraken]

I'll do it tomorrow I'm gonna hit the sack

[vernal grail]

where can i report, I didn't get my Dreamland lucky bag II? I have the transaction ID.

Ah nvm. It took a while..

[shadow copper]

Yes, i double check it, its on the twitter link account, at 2022

Could it be becuz my Twitter account got, suspended parmanently ?

[misty crow]

yes

[shadow copper]

That it cant authorized the login ..

[misty crow]

that's why

[shadow copper]

fk....

Is there other way, to retrieve it ?

and somehow change the binding

[misty crow]

you have to email customer support with your request, and your account details

i think i already told you, did i not?

[shadow copper]

oh yeah.. i havent sent da email... gonna do it right now ..

Thank u..

[devout thicket]

Why this happened to me? Can i get my account back? I play in JP

[solemn kraken]

Dude I am so miserable rn I tried to download from APKPure like what u said and it keeps closing the game man this is hopeless

[vagrant sequoia]

You'll have to find JP's support, this server and the cs email here entertains EN only

Make sure you also write in Japanese if you were to email JP's cs email

[devout thicket]

Aite

Thank you

Or just play again in en server

But my UR ships

https://tenor.com/view/ponke-ponkesol-monke-monkey-cry-gif-11763130847124576621

[vagrant sequoia]

From what I understand the email you used isn't linked to a game account, maybe try your other emails?

If nothing works, still try to find JP's cs email and give it a shot, better than doing nothing at all

[devout thicket]

I have 3 emails for storing game accounts

all have the same message

[devout thicket]

I tried send inquiry in JP website

[devout thicket]

Send ticket

[solemn kraken]

I tried everything and no results it keeps stopping me

[misty crow]

Well last solution is for you to email customer support

But don't hope for much

I suspect this is an issue with your phone more than anything

[solemn kraken]

Damn so what can I do with my phone if it not work

[misty crow]

change phone or use a pc/laptop to play

nothing much else

[urban pike]

Hey can someone tell me why whenever I try and play the game my screen just turns black

[solemn kraken]

Bro

I am absolute back

I could've restarted the phone but I don't think about it at first bro I'm so dumb

[solemn kraken]

So um I just wanna ask is there any ways I can reduce the lag

[misty crow]

lag at where

[solemn kraken]

I mean the whole game I just download full assets and it very laggy

So is there any way to make it less laggy

[misty crow]

well

you could reduce the graphics in the settings

[solemn kraken]

Which one

[misty crow]

Whicher actually makes your game lag less? You got to trial and error for these things

What works for me may not work for you

[fringe sail]

Hello, my gmail account has been locked after trying to sign in on my new pc and hence I lost access to the email that I get sent the verification codes. Is it possible to change my email through contacting customer support?

[cedar pagoda]

I can‘t login to my account, i tried everything, i tried different gmail but I didn’t work i tried it with my apple account what also didn’t work

[grim flame]

4 week no answer from the support this is starting to make me really irritated

[soft forge]

Hi, i brought the monthly pass and did not recieve the items, i even email to customer service and provided all the information they need but still dont have the item. its been over 20 mins

[lyric lodge]

Which monthly pass, there is 2. Cruise pass and the one with a daily build... also give it up to 2h to deliver...

[soft forge]

i just received it

it was the trade license

[sleek bough]

Hi I am encountering this problem should I reinstall the game?

[devout rapids]

Hello.
A couple years ago I had an account linked to my facebook.
Now i ve re-installed the game and re-linked my facebook but my account is nowhere to be found.
Any tips? I did check the servers

[surreal skiff]

What would happen to my AL app if I was to clear the app data from my tablet's app info section? As in the roughly 18GB of app data?

[sharp crest]

youd have to redownload it to actually play (not exactly 18gb but close)

[misty crow]

Yes

[misty crow]

Did you select the correct server

[cedar pagoda]

Yes

[misty crow]

You may not have given enough details
They ignore emails with insufficient details

[misty crow]

Contact customer support then

Via email

You will need your server, in game name and other proof of your account

[misty crow]

On a fresh install, the app doesn't show if you have existing accounts on other servers, you will need to actually check them by logging in

[misty crow]

Yes

[misty crow]

It's as good as a fresh install

[vale breach]

rn, cruise pass can only be bought from Google Play?

[urban wind]

or appstore if ur IOS

[vale breach]

Sad

[urban wind]

i personally like google play as they have their point system

[vale breach]

Don't you have to give info to Google play?
Or you can fill it up with currency and not have to do that?

[urban wind]

idk how they do it now days , i did mine long time ago before their update on policy

back then all i did was vpn to jp and download a game and my account got stuck there lol

[vale breach]

I wanted to buy through Google Play, but had to fill in ID
I backed out instantly

[urban wind]

weird i never enter id

[warm coral]

I sent a email to recover my account and they send me this mail so how long they help me

[misty crow]

No way to know

[obsidian jewel]

After the update the audio doesn’t seem to work at all, I tap the repair button and nothing happens

[vagrant sequoia]

Is yo-topup down? Trying to buy gems but it gives me an error

At least it didn't eat money

It also says: Error code: ERRO_INIT_TRANSACTION

[vast void]

Hello I can’t seem to be able to log in the game is just stuck before the login screen
Any idea what to do?

[maiden patrol]

The private quarters update isnt working for me. It has a black screen but with the buttons present. I can interact but it doesnt render anyhting. Tried to repair the game but it says no exceptions found

[misty crow]

bluestacks?

[maiden patrol]

yep

[lean oak]

same, and yes bluestacks

[misty crow]

issue with bluestacks it seems

[lean oak]

any other emulator that's confirmed to work with the new update?

[misty crow]

There's no official support for emu so

[maiden patrol]

time to play on phone ig

[crimson talon]

On my MotoG100 it closes the game

[brazen creek]

3D dorm keeps crashing

[misty crow]

bluestacks?

[brazen creek]

Nope it's on my phone

[lean oak]

keeps crashing on ipad also

[brazen creek]

It's a moto 2023

[misty crow]

the game hasnt supported moto phones properly for years

[brazen creek]

I can tell. Welp it's been fun while it lasted

In less they fix it

[misty crow]

mumu seems to work

[frank pine]

hello, may I ask why today's update is so big?

[misty crow]

https://azurlane.yo-star.com/news/2024/09/25/maintenance-notice-9-26-12-a-m-utc-7/

refer to the bit about private quarters

[frank pine]

alright thank you

oh my god now I see why, thank you again

[livid basin]

can someone help me with this it happened when i updateed the game, (the update was 3.8 G) it stays like this is the first time seeing this 😦

[misty crow]

restarting doesnt fix it?

[livid basin]

no

it didn't

[misty crow]

restart the phone?

[livid basin]

did that already

should i wait and see if anything happens?

[misty crow]

you may need to reinstall

[livid basin]

damn 😦 ok

thank you for your time

[lean oak]

Thanks. LDPlayer v9 does too, incidentally

[vale wagon]

Hello, when attempting to launch 3D Dorm, the game crashes with an error. Phone: K40 Gaming Edition.

[misty crow]

what error message

[edgy locust]

When trying to do A1 and A2 on event game freezes at 99.4% loaded into the battles. Will not progress. Other types of battle over tried working

[vale wagon]

@misty crow There is no error report, the game just restarts.

[misty crow]

what ships are you using

also, what device

[edgy locust]

I tried clearing cache. I'm using akagi, kaga, amagi , takao, Hamaan and Z23. Galaxy s24 ultra

[edgy locust]

I tried clearing cache. I'm using akagi, kaga, amagi , takao, Hamaan and Z23. Galaxy s24 ultra

[misty crow]

hmm

[edgy locust]

If I have to I'll try reinstalling but obviously I'd rather not

[edgy locust]

Also happened on regular campaign. I tried chapter 7 to see. Hard mode worked fine.

[wheat wing]

this is one is happening to me as well when i try to do SPEX stage on bluestacks

guild boss battle worked but this one doesnt

[misty crow]

@edgy locust@wheat wingare you guys using subs

[wheat wing]

nope none at all

im gonna try replacing ships one by one until i can get into battle

or never get in and accept no SPEX clear today

[edgy locust]

I tried uninstall and reinstall and same result

[misty crow]

it looks to be specific ships

we dont know which

[edgy locust]

I am using subs, yes

[misty crow]

what subs

[edgy locust]

Minato, albacore and cavalla. Also involved is my fleet 2 Shinano, hiei meta, Mogador, Indianapolis, San Diego and nagato

[muted viper]

I have same issue, but i am not using any subs

[mighty geyser]

Using Bluestacks here. Anybody have a idea what's the best android settings to use? I tried out the new dorm, but it resulted in the game having this weird blue fog when playing the beach volleyball minigame. This doesn't happen on my blackview so looking for some help...

[quiet gate]

It's on certain lvl

I don't think it's the sub coz I try to fight the boss it's the same thing

[muted viper]

I also using Mogador, maybe it's all because of she?

[wheat wing]

i could use mogador in story stage hard mode fight

[dreamy rapids]

I have mogador in my fleet also, havning the same issues

[wheat wing]

i took mogador out for spex fight and still have issue

[quiet gate]

Nvm it's the sub

Probably the sub fleet thing

[edgy locust]

I removed mog and same thing

[wheat wing]

dont have sub fleet

[quiet gate]

Huh

I see

Weird I moved the sub to different location

It fixes it

But still the effects still on

[past frost]

Anyone know why the dorm is so blurry?

[bright berry]

go to ur settings and turn up the graphic settings in 3D

it defaults to low to not cook peoples phones

[past frost]

Ah ok

Thanks

[muted viper]

I think cross-fleet barages could be the problem

[wheat wing]

i can run story stages (hard mode chapter 9, normal chapter 12) with no problem so idk

[muted viper]

I tried my fleet with Sovetsky Soyuz and Alsace and it worked, but other fleet stops at ~99.4%

[wheat wing]

alsace has a cross-fleet u know

[lyric lodge]

Try /logmode and post the error here

[wheat wing]

where do you even input that

[lyric lodge]

#bot-spam

[wheat wing]

not sure how i'd do that on bluestacks, also u can do that on loading screens?

[wheat wing]

how would you do it on a pc emulator

[edgy locust]

Tried event hard mode and that seems to be working. Just normal modes for me.

[wheat wing]

your fleets are same or different?

[lyric lodge]

With hotkeys on the 3 locations (or 2 if you can bind 2 to the same key)

[edgy locust]

Some different ships so I'm going to try swoppinh r3gular fleet till I find which ships it is

[muted viper]

Does this it?

[misty crow]

oh

hm

[muted viper]

"TrackEntry not wrap to lua"

[lyric lodge]

Scroll all the way down though, error is not in screen

[lyric lodge]

It has a LOT of these 1 times, they're safe to ignore

[wheat wing]

seems to me like this issue only pops up in the event stages, i was able to do everything else (story hard mode, regular story, opsi)

[muted viper]

It says" set ScreenBrightness to 1.02" many many times

[lyric lodge]

Scroll the bar at the right all the way to the bottom...

Screenbrightness might be related to the battery safe function while auto'ing

[muted viper]

... attempted to index a nil value

[lyric lodge]

An item it seem... yulei_uijanpan

[wheat wing]

is that a gear skin or

[soft marsh]

Hello i rly need help someone logged into my account and binded his twitter account

How do i unbind it

[muted viper]

Is it fixable by doing something in game or a hotfix needed?

[lyric lodge]

Keyboard Torpedo is yulei_μjianpan

Do you have that equiped?

[wheat wing]

i probably do, let me unequip and see if it fixes

[muted viper]

Sorry, what is full name?

[lyric lodge]

Keyboard Torpedo or Drippin' Drummer Manjuu (Torpedo)

[muted viper]

I think yes

Just switch it to fix?

[lyric lodge]

Should be

[wheat wing]

yup fixed

[misty crow]

@soft marshemail customer support

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[wheat wing]

someone forgot to package the assets into the game when recompiling or smth xd

[soft marsh]

Ive emailed them i even went ahead to email the dude on twitter i rly hope i get ths fix

[muted viper]

It works! Thanks

[edgy locust]

Removing keyboard torp worked

Thanks guys

[austere quest]

Thank you whoever suggested removing the keyboard torpedo!

[ebon rover]

I am experiencing a lot more crashes to desktop with iPad Air third generation

[rigid gust]

I cant finish a round of beach volleyball with sirius, the game crashes entirely at random points each time, im on IOS

[sharp crest]

you gotta be more specific than that, i could finish it and im on ios 16 ||iphone 8 plus||

[keen girder]

I can't seem to be able to open the new private quarters area at all. Game loads and loads, then crashes when I press the button to start Sirius's session. I'm on a Samsung fold 5

[rigid gust]

Iphone 12, IOS 17.7 im gonna try to update to 18 and see what happens

[sullen musk]

When using the 3d room sirius has like broken lines in her figure

Which function in the 3d configuration must i use to at least tone done these broken lines

[wicked cave]

is this game issue or me issue ?

[shell blade]

The new dorm feature has now prevented me from opening the game on my old PC. I wish they put an option to disable the anmation at the start of the game so I can just get in to do farming on my PC.

[slender basin]

Im stuck here like an hour ago, what can i do?

Pls help 🙏

[sinful yoke]

try to restart your phone

[west prairie]

how big is fresh install RN? someone said their game is almost 26GB currently and I want to know how much of that is junk files.

[proper cairn]

I keep seeing this after leaving a hard siren stage

[dawn forge]

Seconding this. I had to uninstall a big app today I used lots in order to make room for the newest update.

My account is binded to my Facebook and Twitter. If I "clear data" on my Android for Azur Lane, will everything of mine be safe? I'm hoping maybe that speeds it up.

[vagrant sequoia]

I did a fresh install around the client update in preparation for 3D dorm, was either 11gb or 12gb. No voices, l2ds, skins, and gallery

That 26gb probably has all assets downloaded + old files accumulated

[vagrant sequoia]

Recommended to bind in Yostar account to be the most safe, twitter and fb can have issues when logging in

All you need for yostar account is a working email, whenever you login for the first time in a device it only sends a code in the email and you input it in-game

[dawn forge]

Can I make a YoStar account on my desktop?

I can't remember if I actually have one or not.

[vagrant sequoia]

Yea, just have your AL open and go to settings where you can see your fb/twitter bind

Lemme find a pic in a sec, don't have AL open rn

Here

Bind yostar account from there, only needs a working email

[dawn forge]

Ok I checked, I got all three.

[tame silo]

good day can I ask for help pls for AL jp
I just updated my game and changed language to jp but now it doesnt load anymore

[vagrant sequoia]

If you have at least yostar then you're free to do a fresh install to save space just don't download additional assets like voice and l2d

[dawn forge]

Would you say L2D takes up more space than voice?

[vagrant sequoia]

Some settings like presets and META fleets will be cleared but you can just redo them

Can't remember which, think it should tell you on the screen on which assets you want to download tho

If you have a specific l2d you own you can just download it individually from the ship's skin page

But the same can't be done for voices, either you download all or nothing

[vagrant sequoia]

Most ppl here only knows fixes and other stuff for EN. The cs email provided here is only for EN too, JP's cs is separate

But maybe someone else knows, I'm just gonna bump this message anyway

[west prairie]

I don't have enough storage to redownload the game. :p

ran out of storage.

[vagrant sequoia]

[outer herald]

I'm guessing it might be due to the 3d dorms update there, so a clean install might fix it. As long as you had your account bound it should be too bad to get around the size now

And also the game is roughly around 22GB or so with all assets installed

[misty crow]

21GB with all assets downloaded on android

For iOS it's 25 or 26GB

[west prairie]

iOS 64GB storage

[inner helm]

bar stuck on 99.55 percent

on stage B3

of the event

[misty crow]

Remove your gear skins

specifically the dripping drummer manjuu and keyboard torpedo

[inner helm]

issue only occurs on bosses but yeah ive removed then now

lets see if the issue persists

[sick osprey]

Why the game keep loading when i tried to doing some Quest in Opsiren map?

It happen many time when i enter the zone and the map starting scan, then it lag

It need to reopen the game

[inner helm]

@misty crow alr that fixed it thanks

[misty crow]

Remove your gear skins

specifically the dripping drummer manjuu and keyboard torpedo

[sick osprey]

Hmm, remove all or these one you mention?

That sad, bought gear skin but no equip🤔

[vague kraken]

I got stuck in here when trying to play the boss stage SP event, what should I do?

[sick osprey]

How to remove the skin? It only change from one to another?

[misty crow]

Remove gear skins

specifically the dripping drummer manjuu and keyboard torpedo

[misty crow]

Gear skin not ship skin

[sick osprey]

I understand, but i click on gear skin it not have unequipped button

[misty crow]

Ok

You may have a different issue then

[misty crow]

What do you mean by this

Can you record it?

[sick osprey]

Something like this, when i enter the zone, it will freeze or showing "loading", and i cannot do anything.

[vague kraken]

I'll try, thank you

[misty crow]

Go to your settings, do a file repair

[sick osprey]

And for what you said, to remove skin gear, the only way i can do it by apply the skin gear to another shipgirl

Or remove the gear 😂

[misty crow]

^

[carmine hedge]

Okay so, I just did an entire hard reset of the game. Un-installed, re-downloaded, logged in, and the issue persists.

My issue is that when I go to do my hard mode runs, once you enter the battle, the loading bar gets stuck on 99.4% ish. And then it never loads the battle and the game is essentially frozen.

[sick osprey]

Which one?

[sinful yoke]

assets

[delicate plover]

Same here but with the SP stage of the event

[cosmic dock]

when you tap on the gear skin, it opens the window with all of your gear skins. in the top left most corner, there is a button that says "remove." use that.

[cosmic dock]

@carmine hedge@delicate plover see the message in this reply and try that. if it doesnt work, then theres a different problem happening.

[tepid plover]

Bluestacks shikikan is blind

[delicate plover]

Alright thank you, I'll try right now

[carmine hedge]

Okay I'll do that when I get a chance

[delicate plover]

It works now, thank you!

[carmine hedge]

Oh good, now I know. Thx

[sick osprey]

Didnt work, i repair and also remove skin gear

[carmine hedge]

Yep, it worked. Thanks.

Tho it sucks I can't use gear skins now.

[lyric lodge]

Just the single one causing issues now

[mint sierra]

help! I can't login using twitter and it says authorization failrd

[misty crow]

Did your Twitter get banned or locked

[mint sierra]

nope

[misty crow]

Load BS using openGL and not direct x

[misty crow]

Then relog into your Twitter

[misty crow]

Ok, can you record what happens when entering the battle

[floral leaf]

hello, is there a way to unbind any accounts from my email? Im trying to bind my Yostar acc but it says theres already an account with that email

[vale wagon]

Here is the error log from the game

[mint sierra]

@misty crow

[misty crow]

I suggest checking your Twitter

This doesn't happen unless your Twitter account has issues

[misty crow]

You need to email customer support

[mint sierra]

it's connected

the last time i logged in using twt was 2 months ago

i reinstalled azur lane for the new patch and now i can't login

[misty crow]

You did bind your account right

[misty crow]

What device

[mint sierra]

of course

[vale wagon]

@misty crow Redmi K40 gaming

[misty crow]

Have you reinstalled the app?

[floral leaf]

Is this the email?
[e-mail]

[misty crow]

Yes

[floral leaf]

ty

[misty crow]

As in your Twitter account is fine?

[mint sierra]

yeah and azur lane is not revoked

i believe azur lane in my phone has issues connecting with twitter or something technical

[misty crow]

Did you bind your account to a different source?

I.e Facebook or yostar?

[mint sierra]

ah right, iirc i bind it with my fb

@misty crow I'm good now

thanks

[lime lance]

game crashes frequently when trying the 3d room and i can't buy the cruise pass since it keeps giving the same error

[warm coral]

can we see friend account because i lost my account and i need my uid to Recovery so i can told my friend to look my uid

[misty crow]

Friends can't see UID

[misty crow]

What device

[slate pasture]

the game keep stopping like this when I'm entering battle

pls help

[misty crow]

Remove your gear skins specifically the dripping drummer manjuu and keyboard torpedo

[slate pasture]

ahh alright

[lime lance]

9th gen ipad

i'm reinstalling the game to see if something improves but the amount of crashes was crazy

[sand patio]

Hey after updating i get unknown error when i try to get in. Someone know how to solve it?

[misty crow]

re-log in with your account binds

[small spruce]

Go to Settings >> Graphics >> select OpenGL for graphics and interface renderer.

When running BlueStacks in DirectX the new Private Quarters 3D areas or Sirius interaction zones have a black screen bug. Changing the setting to OpenGL and restarting the emulator seemed to resolve the issue with loading 3D zones.

Edit: BlueStacks has a tendency to hang or get stuck when starting up in OpenGL mode. At least on my older PC and basic Intel HD 4000 GPU setup. Only work around was to disable OpenGL and switch back to DirectX for consistent startup of the emulator and running other parts of Azur Lane daily tasks and events.

OpenGL still works, but I find that I have to reboot my PC as well as restart BlueStacks emulator multiple times just to get the drivers or software to work properly and smoothly. It's not every time, but it's often enough to be an annoyance.

[sand patio]

Thanks that worked

[mild walrus]

i cant play on playcover, it just crashes, any other way to play? im on m3 macbook

[ebon rover]

Hi for the IPad is there suggested graphics settings ?

[brave pilot]

Why is my game stop loading in? It just stuck at the opening cover.

[restive tapir]

issue came upfor some reason and idk how to fix it

loops on this and says "checking updates"

[grim vector]

is there a way to synchronize the idle screen's clock with the phone's clock? it always shows me some random hour totally different to mine and would be nice to have my actual time shown

[misty crow]

No, it follows server time

[lyric lodge]

Actually, it was changed to local time long ago (still uses server time to show the date, which can lead to odd results)

[paper lily]

Not sure if this is where I should post this, but my system just crashed because of a GPU Driver Bug and, after it rebooted, I opened Bluestacks to be greeted with this:

Isn't this the entire game?

And I was playing AL just fine before. Did it deleted all my assets for whatever reason?

Nevermind, just restarted BS and it logged in normally. I almost got a heart attack here

[primal citrus]

I've just noticed something....

Since the 3D/Private quarters update I've been noticing a lot of input lag, but I've yet to see the dancing 'Loading' Manjuus.

Did they get-rid of the 'Loading' Manjuus so now I'm just futilely tapping at the screen during loadings without realizing it?

[lost parrot]

I cant download the game at all on MuMu Nebula emulator (Google Play store is stuck on pending and after downloading from QooApp, I always get hash file error and I already tried downloading with a VPN on like one guy here keeps saying but it didnt work). Will the game work if I copy the all the game files from my phone into the emulator?

[fervent flare]

the small update stuck the game never complete the update

so need reinstall again?

[arctic nebula]

I have issues with head patting Sirius on PC on bluestacks it wont let me do it with mouse.

[small spruce]

You might not have to restart. If you are using mobile or emulator access the Azur Lane Storage area and clear the cache. Sometimes the patch download will error out and the only way to fix it is to delete the corrupted data in the cache folder.

You do not have to uninstall or delete the game files storage, just the temp cache.

Go to Settings >> Apps >> Azur Lane >> Storage >> select Clear Cache.

After removing temporary files restart the Azur Lane game client and download patch should resume normally.

[small spruce]

Short answer to your questions is, no, direct copy of game files from a mobile device to the emulator will not work. Even if both your device and emulator are Android they might use different file structures or be different versions.

You can try and test, but it would be easier to figure out why MuMu Nebula emulator is not downloading from the Google Play Store.

If another app is updating in the back ground Google Play Store will stay stuck on pending. So make sure that MuMu Player isn't updating itself or another Google App in the back ground.

You can run a search yourself using your favorite search engine, but here is a short list of some other things to check for 'Google Play Store download pending error.'

1. Check you Internet Connection: https://www.speedtest.net/
2. Change you Internet Connection (e.g. from home/office router's Wi-Fi to Mobile data or from Wi-Fi to wired Ethernet).
3. Toggle Wi-Fi and Mobile data "ON"-"OFF"-"ON" in the emulator from Android Studio.
4. Switch between Wi-Fi and Mobile data in the emulator from Android Studio.
5. Clear cache AND/OR data for the app stucked in "pending" state.
6. Clear Google Play Services app cache AND/OR data.
7. Try to use different IP-address via VPN.

Finally your PC's Windows operating system or anti-virus might be blocking the emulator so make sure it's on the safe programs list. I had to abandon using MuMu Player because the graphics didn't seem as nice as those on BlueStacks. So you could try another emulator and see if that works.

[steady willow]

Just came back from a break. Logged into my account but whenber I do it takes me to the game tutorial. I'm looking at the server list and it has a character icon to show what you should see but I don't see that on any of the servers. Was pretty sure I was on sandy but it just takes me to the tutorial. Never happened the last time I came back

[small spruce]

Did you bind your Azur Lane account to a Google Play account, Twitter account, or best case YoStar email account binding?

If the answer is no, then your account might have been lost if user data was cleared from your mobile device or emulator.

Also, if you have a bound account a fresh install of the game will require you to login first before accessing a game server. Otherwise you'll be considered a new user and forced into the tutorial.

[steady willow]

I bounded it to yostar before they warned us about it being lost forever. I have checked if it's still there since it works for yostar store but the game either just refuses to log me in or it just won't let me in entirely

It sends me the verification codes when I try logging in via yostar but all it does is say logged in and then goes to tutorial

[small spruce]

Well since you logged in first using YoStar account, and got a popup message that login was successful. You can try logging into the other servers to see if your main account is there.

If you're main was or is on Sandy then I'm not sure why it's sending you to tutorial if you logged in with YoStar account.

[steady willow]

Aight managed to get it working. Turns out it was on sandy. It just never let me change servers or worked until I pressed the search button. Weird that it didn't work before since I pressed sandy before and it always sent me to tutorial but at least it's working now 👍

[small spruce]

Since you do have a YoStar email login, maybe Azur Lane customer service [e-mail] can help.

Oh I see you were able to log into Sandy server. It is possible that you were logged into another server before. By default fresh install of Azur Lane game client forces Little Enterprise as default even if you log in with YoStar account first. Maybe the new update also forced a server change on your server list too.

So commanders have to remember to manually select their server before being auto-logged into Little Enterprise by double tap on login at startup of Azur Lane game client. Login slowly commander ship girls are waiting patiently for your return. 😆

[carmine hedge]

i cant enter the game, it keeps getting stuck on "update conplete, loading game"

[neat cradle]

Had the same problem, seems like the only current fix is to reinstall the game. Just be mindful that there is risk of losing account if it's unbound.

[shy jolt]

I accidentally deleted my azur lane and when I downloaded it again I lost my account, how do I get my account back?

[stuck chasm]

how long does it usually take for yostar support to respond?

[vernal lava]

isnt Direct X mode better or no ???

[lyric lodge]

3-4 WORK days (it's weekend now, so no dice)

[small spruce]

I think it depends on each commander's hardware setup when using PC and emulator to run Azur Lane.

I had set DirectX as default for the past 4-years using BlueStacks because it was stable and provided quick boot times into the game. With OpenGL my hardware has some type of conflict with BlueStacks and the emulator will get stuck on startup or load very slowly. Only workaround I have found is to exit the emulator and reboot my laptop, sometimes multiple times, to get OpenGL Blue Stacks emulation to run properly.

Right now I cannot access any 3D features of Sirius' Private Quarters while using DirectX because of the black screen bug or failure to render the 3D scene. 2D buttons and options will render fine, but I'm basically blind. So for now I'll just deal with unstable startup and use OpenGL so that I can explore the new feature without issue.

I hope Azur Lane dev's add better support for DirectX in the future.

Edit: I'm finding OpenGL to be a lot smoother (better FPS) and nicer to load all other areas of the game. System is also running cooler when not in the 3D dorm. I'll probably stick to OpenGL on BlueStacks emulation of Azur Lane for awhile and see how it goes.

[misty crow]

bluestacks using direct x straight up prevents the private quarters from loading so

idk what to tell you

[misty crow]

email customer support with your account details like server, UID and in game name

[restive tapir]

i tried same and cleared out the cache yet still stuck

reinstalled to check |ω・) and now looped to some files were not able to Download

[flat yew]

guys im not getting any sound

all my other stuff working but game is not giving any sound

[wheat forge]

I can't log in to my account because it is linked to Facebook, and my Facebook account has been suspended. Is there any other way to retrieve my UID?

[lyric lodge]

Nope, just mention no known id to support

[vernal lava]

did you link to any other platform ???

[real flume]

The game runs noticeably slower after the last update. Any way to fix this?

It can last several minutes trying to go past the server selection page

[small spruce]

It's some type of corrupt file error. You may have to uninstall Azur Lane and download again from the PlayStore.

Do you have your commander account bound with a YoStar login?

Since clearing the cache did not work next step would be to delete the game from your device and install fresh copy. However, if you do not have your commander account bound to Facebook, Twitter, or YoStar email login then the account will be lost.

If you have a screen shot of your UID somewhere then Customer Service might be able to help, but from what I've read and in every patch notes telling us to bind our account, lost user data from unbound accounts is lost forever with no recovery option.

[small spruce]

Could be a slow connection causing the delay.

If you are running an emulator, I noticed a lot smoother and faster load times switching from DirectX to OpenGL in the graphics settings.

Though this isn't possible on a tablet or mobile device. So if you are using one of those, then check internet speeds on your local area network or wi-fi.

[small spruce]

Check sound settings in game.
Check sound settings on your device (emulator or mobile/tablet).
Check sound settings for your hardware. It's possible to mute some headphones.

[small spruce]

If you had a screen shot of your commander account with UID that could help Customer Service retrieve your account.

Only other option is to petition Facebook to unlock your account or wait for suspension to clear to gain access.

I strongly suggest binding Azur Lane commander accounts with YoStar email login. To an email account you know and will always have access too.

Twitter and Facebook bound accounts seem subject to too many login problems over the past year.

[restive tapir]

i did yes and reinstalled

and i already have a back up of my UID server etc incase of any issues

[real flume]

I'm running the game from my phone

The strange part is that last week the issue wasn't present, and my connection is the same

[pallid folio]

Either got a bug or a possible hacker, not sure which. Started a dossier fight, got someone contributing even though he's neither a friend or guild member. Didn't send out a request either.

[small spruce]

I did notice that my iPhone would run apps slower as battery got older or if the phone was overheating. Also, if in power saver mode apps would run slower. It's one of the main reasons I switched to running Azur Lane on my PC using an emulator. No overheating issues on my mobile phone anymore.

You could look and see if there are any other apps running in the background of your mobile phone and clear out or exit out of them. Then maybe check to see if there is any other throttling going on to save power or something of the sort.

Difficult to make any conclusions without knowing make and model of your phone. You could also do some basic trouble shooting to see if your other games and apps are running fine.

Then it really might just be Azur Lane running chunky since the last update. I've read about how players with older phones are getting locked out of playing certain mobile games when the game engine gets updated. Basically older hardware just can't keep up with the newer updates of a game.

Tempts me to buy a new Apple or Android tablet with better CPU/GPU and RAM. 😆

[small spruce]

Did you just clear a regular Nagato META fight before starting the Renown META Dossier Analysis?

Sometimes when you run META fights and the boss dies before other players finish their assist fights their damage will be transferred over to the next META fight that you start. You have to activate the 2nd META fight before the other players finish clearing the first META assist in order for this to occur. You yourself don't even have to fight the next summoned META ship girl, assist hitters damage will automatically overflow into the next fight.

I had previously seen this with regular META fights, but didn't think it was possible with Dossier Analysis. I don't really think this is a bug per say, just the way the game handles overflow damage from META assisters.

[wheat forge]

No i only use facebook

[wheat forge]

I guess this is a goodbye to my 7 years old account haha

[cosmic dock]

/techsupport email them. they can provide more help in acocunt recovery than this channel. they posted that they'll be away from the 1st to the 7th, buc CS is still open, so they might be a bit slower to respond this week.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[wheat forge]

I will thank you

[cosmic tree]

uhhhhhh

i cant get the weekly pack because "i dont have any more oil"

..somehow i cant go above 20k

[vale fiber]

my game is having network issues over wifi but working just fine on mobile data and yes my internet is working normally

okay so restarting the router fixed the issue but its still weird cause all the other apps i was using were working normal before restarting

[deft light]

Can't download the game files because of the download error pop up instantly after starting the download. help

[misty crow]

the hard cap on oil is 25k

you cannot exceed it no matter what you try to do

[cosmic tree]

any reason why exactly

[misty crow]

it's just been the case since launch

the devs set it to 25k

[lyric lodge]

And 600k coins

[abstract night]

Hi, my emulator now fully crashes when I try to go to 3D dorm, any solution for this?

[misty crow]

bluestacks?

[abstract night]

Ld player

[misty crow]

assign more memory

[abstract night]

8gigs is more than enough

no?

it runs okay on my 4gb android

[misty crow]

lower your 3d dorm graphics

[abstract night]

I'll try that, what's weird is that on the 1st day it came out everything was okay

I'm guessing something got corrupted

ill try lowering graphics

[abstract night]

it was HDR, got evrything turned on/max except HDR and now it works

Thank you

[deft light]

I need help
I can't download the game files because every time I tried to start the download, it just instantly failed to download. I tried everything, but the problem is still there.

I uninstalled and installed from play store for 2 times now and the problem is still exist.

[shell ravine]

I need help I keep getting dock data sync error at the start of the game and I can't log in what do I do

[zenith token]

Payment for cruise missions went through but didn't unlock.

[wispy marten]

same problem here

[glad lion]

I have the same problem here

[kindred root]

same problem here (3)

[sullen kindle]

Cruise pass bugged

[copper frigate]

I also have the same issue
I did get a popup saying "searching for payment takes a long time" or something along those lines

[frank bay]

as is tradition

[potent lava]

3D dorm
This happens when I look straight at the direction of the bed. How to fix?

I'm not gonna reinstall if that's what anyone gonna say. Got too much stuff need to set again & my OCD gonna be furious if I do that. Plus this is new, so I hope it'll get fixed ASAP

[compact scaffold]

add me to the list

[sullen kindle]

Tried and paid successfully 3 times before realizing that the cruise pass is bugged

[potent crater]

Sameee

[indigo sphinx]

the cruise pass is also bugged here, bought it but did not receive the cruise exp and paid rewards

[round terrace]

Bought pass, no pass, requested refund.

Hopefully get refund to buy pass when not bugged.

[jaunty surge]

Fairwind cruise pass is bugged , bought and nothing happen , i hope they can track down who bought it.

[void ingot]

Same issue. Fairwind cruise pass is bugged. Knew I should have waited.

[round terrace]

Need to learn to not try and buy the pass ASAP.

[urban wind]

i have paid the battle pass but it didnt unlock for me anyone got the same problem?

[zenith token]

All of us

[urban wind]

ok so its not a me problem

[copper frigate]

Its currently bugged for everyone

[sullen kindle]

Bro and sis, we're in this together it seems.

[cosmic dock]

@misty crow sorry for the ping, but there is a universal issue with cruise pass purchases not going through. letting you know in case staff needs to be informed.

[urban wind]

also u can buy muilt time

cause im using my phone and android emulator

[kindred root]

should i request a refund or just wait until it's fixed?

[urban wind]

i paid from my phone then on emulator i can pay again

[frank bay]

never request refund, good way to get banned

just wait

[urban wind]

(ofcouse i didnt)

[cosmic dock]

wait.

[kindred root]

okay thanks

[dawn forge]

Has this issue happened before?

[round terrace]

Had it happen to me at least once before.

[frank bay]

multiple times

[round terrace]

Months ago, though.

[misty crow]

staff is

away

due to china golden week

[copper frigate]

occassionally due to google play error
but this time it is 100% a server side issue

[cosmic dock]

once when cruise pass was first introduced. beyond that, just on an individual basis

[misty crow]

it'll take a while

[wanton lark]

I'm also having issues with cruise pass. And another new one

[misty crow]

wait about an hour

[wanton lark]

I retires my 3 daily ship pulls foe the event. And the gear that comes with them. Message said "bulk scrapping can only be done in depot"

[sullen kindle]

There's not even a clear indicator on how to do the cruise mission

[wanton lark]

There was like...2 pieces of gear, which has always been fine to scrap right after retiring a ship

[agile nymph]

can't press anything after recent update any way to fix

without reinstalling everything

[misty crow]

wait

for those of you with cruise pass visual bugs

did you keep the game open thru reset

[zenith token]

I was unable to click purchase after keeping game open through reset. After restarting the game I could, but cruise pass did not unlock despite payment going through.

[misty crow]

wait an hour

or 3

should appear

[copper frigate]

personally I'm quite concerned of the fact that it allows you to make purchases after buying it once

[zenith token]

It's because the backend didn't recognize you purchase it yet

[jaunty surge]

But yostar still get money transfer to them no ?

[sullen kindle]

Try issue refund, 1 of my request approved just now, the other 1 pending

[jaunty surge]

How to even issue refund

[zenith token]

Have to do it through play store or app store.

I'd avoid doing that in case it flags your account

Wait it out and refund the additional charges once its fixed

[frank bay]

I'd advise against refund requests since Yostar might think you're trying to scam them and just ban your account

[hearty crow]

So everyone is having the same problem of the BP not processing?

[zenith token]

Yup

[hearty crow]

I was about to purchase it twice lol

[cosmic dock]

anyone who did purchase it do not issue a refund. it could be mistaken as trying to get a refund after getting free resources. wait for staff to address the issue.

[hearty crow]

I'm trying to avoid refunds since they can blacklist you

[round terrace]

Asked for refund, realized that it's an issue, can't cancel refund, so bought it again. Hopefully will get my refund for the first time and still get stuff since I paid it twice.

Or, ya know, they ban my 5 year old account.

I mean, hey, it'll get me to stop playing. Forever.

[jaunty surge]

Other type of item in the shop still can be bought safely . At least you will receive those bundle package that cost real money.

[sullen kindle]

I only request refund for the 2 surplus payments since i did it 3 times. Hopefully that doesn't count as blacklist potential.

[stable sandal]

Oh boy I guess I wasn’t the only one having problems getting the October Cruise pass

[viscid prairie]

Ooh I thought I was the only who didnt get the bp when I bought it

[carmine hedge]

just gotta wait for them to address it

[fast talon]

Accidently bought 2 bp and didnt receive any of them

[carmine hedge]

every1 having the issue atm

[ionic cradle]

thank goodness it's a universal issue, I almost cried

[broken jay]

Pardon me if this is the wrong channel but I'm VN and well, I can't really purchase anything (in case I need to in the future) in the game

Are there anyone who lives in VN or know how to let me buy gems or what not in the game?

[lyric lodge]

Look in sticky for online shop

[viscid prairie]

same

[queen mist]

okey so Im not the only one

[broken jay]

The pinned messages?

[queen mist]

guess im issuing a refund on my second purchase

[broken jay]

Gotcha

[frank bay]

I'd hold off on refund requests until AL CS returns from Golden Week

[carmine hedge]

id just wait and see what yostar does before refund

[viscid prairie]

^

[queen mist]

i bought the cruise pass twice now thoigh

[frank bay]

there's gonna be a lot of stuff they need to sort out and if they know in advance you're going to do a refund request there'll be less issues.

[carmine hedge]

most of us did

[queen mist]

ah fair

[carmine hedge]

bought 2x +

[queen mist]

then ill hold off

[queen mist]

[frank bay]

Besides it's only $10 surely you can wait a few days for that

[queen mist]

yeah 20 bucks isnt thqt much its just kinda weird

[fast talon]

Ye..

[carmine hedge]

rather not use my acc over a $10 refund lol

[jaunty surge]

If you from VN i suggest go to theirs facebook group , there is a guide to bypass the restriction.

[queen mist]

didnt even know the cruise pass got updated xD

[broken jay]

Aight then, thanks for that

[frank bay]

So I know it's a bit late now but something to keep in mind for the future when buying stuff online: Never click purchase twice on anything, unless you can confirm for sure the purchase didn't go through.

[queen mist]

thanks for the quick answer

[frank bay]

That applies to every platform online

Even if it returns a 404 message, wait a bit first to see if the purchase happened even if it says failed.

Online purchases are very sensitive and there's a reason a lot of websites say don't press the back button when it's processing.

I've had websites say purchase failed, but then I get an e-mail 20 minutes later saying "Thanks for your purchase"

[queen mist]

went through now

[viscid prairie]

oh

same

Mine went through

[carmine hedge]

some1 said they tweeted so now we wait for the refund for the extras 1 we bought

[frank bay]

Pour one out for the poor guys working on a national holiday at HQ

[round terrace]

So note to self for next time, assuming I don't get banned; just wait until later in the day to buy the pass to avoid the issues.

[copper frigate]

when did you buy this?

[viscid prairie]

a few mins ago

[frail holly]

Mine has not. Restarted the game too and still hasn't.

[queen mist]

id say wait a bit

[potent crater]

Got mine finally

[frail holly]

Same I'm good now.

[karmic notch]

mine went trough

[flat walrus]

Mine is live as well. Phew.

[remote ice]

Well I don’t know if some of you can help me. I accidentally bought 2 of the battle passes and got like one of it now but I refunded both on apple when I refunded cause till then I didn’t got it. Now my problem is that I am scared that they will refund both purchases and not just one and that they ban my account. I already called apple and they said they can’t do anything cause the refunds are an automated process

If anyone has some kinda advice or help it would be very much appreciated

[carmine hedge]

did u try contacting yostar cs etc

[remote ice]

I still would have to do that but I’m not sure what to write in the mail

[carmine hedge]

just explain what happen and go from there

[remote ice]

Okay thank you

[carmine hedge]

maybe they'll make u buy a 3rd cruise after

[remote ice]

Well could be

[carmine hedge]

that could happen

but all of us had the bug

[round terrace]

I just bought it a second time after I already put a refund request in. So even if I do get the refund, I still paid for it.

Surely that'll work. Totally.

[carmine hedge]

we'll see after they make a another annoucement

[remote ice]

I just send an email now I just hope that I don’t get banned cause they’re support is back 7th October

[carmine hedge]

just wait im pretty sure you'll b fine

[toxic remnant]

Isn’t really about the Gameplay, But.

Can You Bind Your Azur Lane to Your ICloud Storage? My ICloud is 200 Gigabytes, While my Phone Storage is 32 Gigabytes.

If So, How?

[misty crow]

no

[toxic remnant]

Sadge but alr

[misty crow]

it's a security issue

[toxic remnant]

Oh

[misty crow]

if the game can access files on your cloud

yeah

dat aint good

[toxic remnant]

Oh alr

[radiant grail]

hi guys current using bluestack to play but i encounter that my 3d drom have this graphic issue i tried uninstall the game and tried all graphic setting the issue still cant fix anuone encounter before

[wooden moss]

So, folks, are empty cruise missions list and bp not progressing issues still present?

[misty crow]

they are not

[bright berry]

they very much are

this is unrelated to the payment issue

(and only affects some people)

[wooden moss]

So, any way to fix it or...just wait till devs will return from holidays?

[bright berry]

wait is probably the answer (but a friend of mine reported to support so who knows)

[indigo kettle]

what does the gpgpu setting do?

[modest raptor]

I'm trying to play AL on my phone again
I tried logging in using both Fb and twitter, but it says no data for both of them
What do I do?

[frank bay]

It enables the use of using your phone’s GPU for CPU calculations, mostly only relevant if you got a phone with a very powerful GPU

[frank bay]

It eventually resolved itself for me after about 4 hours

[wooden moss]

still not happened in my case, unfortunately

[frank bay]

Yeah I logged in and out several times before it started working

[rain glen]

I lost my account, how do I restore my lost account?

[cosmic dock]

/techsupport when you open the game, make sure youre logging in using the correct info on the left hand side. once logged in, tap once. in the middle will be an option to change servers. make sure youre on the correct server. if all of that doesnt work/help, email customer support. theyll help you through the process. theyre on vacation this week, so they might be a bit slower to respond than usual.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[cosmic dock]

@modest raptor see my message above. hopefully that resolves your issue as well.

[west chasm]

Hello, is there a way I can recover my azur lane account that was linked only to x.com but I have x.com suspended and I cannot connect to the game

[deft light]

Please help. I can't play the game for almost a week now. Reinstall the game, uninstalled and installed the game via play store for the third time now, and I tried everything. But this problem still here.

[steel gull]

having the same problem as well

My X acc got suspended

[misty crow]

@rain glen email customer support with your account details, such as server, UID and in game name. You may also want to provide purchase receipts if you have any