tech-support

[signal raven]

Sadge

Thanks for the help though

It says : exception, null reference exception , object reference not set to an instance of an object

[radiant schooner]

Hey y’all, I keep getting this on my iPad…

[radiant schooner]

Yup

I managed to fix it by changing servers

[native geode]

I often get an error message when doing commissions which says [System Error: 27: collect point doesn't exist]

What is it and how do I fix it? [edit] full rebooting the game got it to recognize that the day had changed, which also explained why the hard mode tries weren't resetting]

[vast cedar]

Hey guys, how do I contact the team about an issue with receiving items from mailbox? If I receive gold or oil for example the mail gets used up but my coins and oil values don't actually change..

I ended up spending like 20 of my trade license dailies on this and lost it all 🥲

If anyone knows who I can mail about this please mention me here or dm etc

[sinful yoke]

it will be in your storage

[vast cedar]

I do have video to prove it

[sinful yoke]

in your mail storage

[vast cedar]

Will check rn

Ty

Yes it's there. Thanks a lot 😄

[blazing tapir]

I don't know if this the right chat or where to ask tbh but im desperate for any help. But does anyone know how to fix google play game issues? I wanna play AL but i cant get the google play beta to work I keep getting this error. I have an Admin account, Vertulisation is turned on, my computer specs are great, Its allowed in my region, I've installed/uninstalled ive lost count, plenty of storage, different wifi. I really dunno what to do. Ive used it previously with no issues and then a few months ago it just died and im stuck with this error + the setting up just spins forever. Any help would be greatly appreciated

[lyric lodge]

Azur Lane is not on google play for pc?

[wraith oyster]

there is again problem with loggin to azur lane (no connection to server)

[fickle isle]

Azur Lane is simply not on Google play beta
Nor does it currently support Google play functionality

Your best bet to play AL on PC for now is via emulator

[carmine hedge]

Hello! I'm having an issue with reinstalling Azur Lane. On both TapTap and the Google Play Store I get an message saying "error cannot install" for whatever reason. I have plenty of storage to install the game and I have 6gb of ram. ( I use a Google Pixel 6a ).

[carmine hedge]

So playing on emulator is allowed?

[sinful yoke]

it is yes

[carmine hedge]

Groovy

[carmine hedge]

I'm still having issues downloading it via Google Play or TapTap.

[lyric lodge]

Both are not ways to play Azur Lane, again

[carmine hedge]

Well if they're available on those platforms how are they not "ways to play"?

My MacBook wouldn't be able to handle an emulator so that's outta the question.

All I want are potential fixes to my issue.

[tall steeple]

Is there any website or code for buy gems bec game is not allowed my country so i cannot buy gems at google play

[sinful yoke]

check pinned messages for yo top up site

[storm pollen]

What's wrong with today's SP? It became regular fleet selection and can not enter.

Well, the problem solved it self.

[winter delta]

anyone know why bluestacks and LDplayer suddenly started crashing?
everything went fine until few days i cant launch completely both of them
the program is starting but when i launch the emulator i just crashes like this

my PC is kinda monster, i restarted both and my virtualization is ON

[cosmic dock]

try opening task manager and searching in the "details" tab. sometimes closing from "processes" doesnt kill the whole program. beyond that, im not sure, so someone else might need to help.

[thin wedge]

The idle screen time is correct but the HQ time is not the phone time

[whole fern]

is there any website that lets me buy the 30 days trade license for my account?

[lyric lodge]

Check 📌

[whole fern]

the yo-topup site only offers the gems, not the 30 days pass, unless it's hidden somewhere?

[lyric lodge]

Then you cannot

[lilac atlas]

Game keeps crashing every time i try to hit confirm for the update

[pliant geode]

Same, was about to comment that

[lilac atlas]

Okay.... it's working on gameloop

[pliant geode]

Well i'm on android, game keeps restarting every time i press update and would crash

[lilac atlas]

Yeah, that's what's going on with my phone as well

[vestal pike]

hello i wanna recover my old acoount but idk how to do this

It was bind to an Facebook account but this face book account got deleted and yeah that's the reason i cant login. The only information of my old Account is my Level and the User Name and the server i play on, is it possible to get my account back with these informations (i was free to play so i don't have any purchases)

[fickle isle]

do you have your UID recorded anywhere

[cosmic dock]

email customer support: [e-mail] theyll help you out. it might take a couple of days for them to get back to you, plus the weekend. if you dont hear from them by mid next week, send a followup email.

[vestal pike]

sadly no... I only have the name and level and some screenshots of my ship girls

[gilded granite]

after the update the game needs to download new data but ever time i click download the game crashed

tried re-download the game but still same issue

anyone know how to fix that?

[rich otter]

Same having issues of game crash

[hallow thorn]

I have an issue, is it normal for me to get the same SSR in this limited-construction-pool
I did like about 176 pulls but I'm not getting the other SSR character:( i keep getting Z47 but not Altriz

[merry marten]

Ahhh so not just me

[pale hornet]

I have an infinite loop of loading since a few hours on my phone

[lyric lodge]

During startup, a match?

[pale hornet]

It's in the Press start menu

[lyric lodge]

Can you do /logmode (use in #bot-spam ) and post a screen what result it gives you here?

[pale hornet]

It doesn't do it for me, the debug mode

[lyric lodge]

You're on a phone? It might be tricky to get it right the first time...

[pale hornet]

Yeah I'm on a phone

Finally got it

I get timed out all the time and don't know why

[lyric lodge]

Seems you're missing a file, top right wheel, clickk it then repair assets... does it find anything?

[pale hornet]

I dit it once and it didn't find a thing I'm gonna do it again now

It's says no exception

[lyric lodge]

Then sadly I recommend a re-install

[north prawn]

i keep getting stuck on loading screen before a sortie(battle) this happened quite a while now.

[lusty grove]

Hi guys, I don't if this is common or not, but I get a black screen after the logo. I installed it as APK becomes Play Store not available.

Can anyone help?

[latent lion]

Each time I try to update my game it crashes, even when I deleted and reinstalled it,it crashes

[lyric lodge]

Can you do /logmode (use in #bot-spam ⁠) and post a screen what result it gives you here?

[rugged sonnet]

Same

[carmine hedge]

guys please help me

i need to download azurlane to my iphone but its says "Its not in your country"

how i can downlaod azurlane to ios?

@karmic vale@warped badgerbring azur lane to turkey 😭

[fickle isle]

Uh you Probably shouldnt be pinging the staff out of the blue for stuff like this

Have you tried a VPN?

[carmine hedge]

yeap, not working

[bright storm]

Hey guys! I was in the process of account recovery with support and out of the blue they just stopped replying to me on the issue. It's been about 5 days and despite emailing back twice, still no response. Any idea of what I can do? 😦

[north prawn]

here it is : D

[lyric lodge]

The only odd thing seems "cound not found [UiEventTrigger] component."

[north prawn]

welp, we re-install I guess

[maiden vapor]

can i turn off the "wasd 123" button labels on bluestacks?

[maiden vapor]

nvm found it

[dapper flare]

I'm sorry to bother you, does anyone know how to restore your account? Alas, the EU data is lost, I had accounts linked to facebook everywhere, there is only a UID and an ID from JP.

[worthy tangle]

Hey guys does anyone know if there’s any setting that would reduce the quality of the game and maybe help prevent overheating? I’m currently using an iPhone X and my phone starts to get hot just by having the app open for a bit. I already changed the setting to 30 fps is there anything else o can change?

[lyric lodge]

Support can restore an EN account, but you cannot use an JP account with the EN client.

[dapper flare]

I know, but i dont know contacts jp support🥲. Info about en server i lost, than i try to reset jp...

[scenic snow]

Kinda broke the game

Help...?

[fickle isle]

Have you tried Forec closing and relaunching the game? could've been a desyn

[lyric lodge]

JP support "should" be [e-mail]

[bright storm]

I've had the same issue but for EN, and I've been ghosted for a week. I contacted support, was told to give info, and after giving it have not recieved a response since June 24th. I wish I knew any way to escalate the issue because even if I send in a new support email (not a part of the same reply chain), they don't reply. Very disappointing in all honesty

[dapper flare]

I hope for the best, because in one of the games I was helped with such a problem...

[bright storm]

I'm hoping the best for both of us, but the sudden lack of responses has sadly made me less hopeful

[atomic thorn]

Anyone know what this symbol is?

[cosmic dock]

looks like a display error. sometimes menues will overlap and not clear. so they get stuck on the screen. closing the game and relaunching should clear it.

[atomic thorn]

That worked thanks, didn't know if I had to redownload any assets or something

[cosmic dock]

thankfully this was an easy problem to fix. just spaghetti code doing spaghetti code things 🙂

[arctic umbra]

Whenever I open the game I'm stuck at the loading screen

[fallen prairie]

Hello, I have a problem with billing, who should I contact? Thank you

I have purchased 1560 gems from shop about few times, my bank has deducted my money about three times but my gems are still not added ingame. I need assistance

I had similar problem before, here is my UID and IGN

[cosmic dock]

email customer support at [e-mail]. they can sort it out.

[fallen prairie]

thank you!

[mental kindle]

Hi is there a way to delete the asset or data of a certain l2d skin?

All l2d skins work fine for me except for the recent illustrious one which is extremely laggy

I want to redownload the skin if possible

[scenic snow]

How to force closing?

[fickle isle]

when you quit the game, you close the game's window as well
Usually by swiping on your phone

[scenic snow]

I tried

[lyric lodge]

That first mail is automated

[lyric lodge]

That's a bug, everyone has it

[mental kindle]

Oh really? I've never seen anyone talk about it

[bright storm]

I know, they've replied to me twice asking for information then stopped for over a week now

[lyric lodge]

I've seen people constantly talk about it

[floral cradle]

Is there something wrong with purchasing gems on apple?

Im trying but its saying payment failed yet its showing up on my statement

[vast flax]

Hey anyone able to help with a lost account? I deleted the app and redownloaded it but now it wont log back into my account. I double checked the right server just so we’re clear on that front.

[neat bone]

Did opsi break after the last patch?

[raw stump]

is this known bug?? i still get the screen whether it's on or off

[raw onyx]

I haven’t had any issues with purchasing on iOS. Did you check your payment information?

[raw onyx]

Did you bind your account to anything?

[granite portal]

So earlier I tried to buy the PR3 pack but didn't receive the stuff. I thought maybe payment didn't go, so I clicked again and here what I got

Anybody knows how I can resolve?

Help would be apprecciated

First thing that came in my mind was waiting tomorrow that the game refreshes and then try again

But it's weird cuz I thought the payment went well

[cosmic dock]

log out and in a few times and check ingame mail. if nothing in about an hour, email customer support. [e-mail] theyll sort it out if it doesnt show up on its own

[granite portal]

I tried close and open the games various times but still nothing happened same for the email. I'll see if tomorrow after game refreshes the same thing keeps happening or if I can buy it. In the first scenario, I'll try to contact e-mail support.

[dreamy tulip]

I need help with my account

I just got a new phone - they wiped my old one

My account was bound to my Yostar account and my data got overwritten by the tutorial or something

I've spent a lot of time and money on my account and now I can't seem to get it back.

[cosmic dock]

when youre at the title screen here, tap on the "yostar" menu on the left side to log in. then make sure you select the correct server. on the top left side on the server list menu, theres a button to scan the servers to find active accounts, incase you forget which one youre playing on

[dreamy tulip]

Only little enterprise is showing up and that's the account that got overwritten or whatever happened

I just found their support email and will do that

[bright storm]

You can look back in this channel, but since June 24th they've stop responding to my support emails to recover my account. They asked for information which I provided, but am now met with radio silence. Hoping the best for you but sadly they don't seem to be the best for this

[granite portal]

K I resolved this. Turns out it was a problem on my play store.

[floral cradle]

this is the same issue i had, had to contact support

[scenic raven]

/ban 402955752542568458 joined to be a weird little shit

[low wyvern]

cunnylove66#0 got banned. Reason: joined to be a weird little shit

[scenic raven]

Next time ping a mod instead of just making a comment.

[fickle isle]

My bad, noted

[arctic umbra]

I've been waiting here at the loading screen for about 20 minutes and I'm not sure why

[lyric lodge]

Make a screen with /logmode ( #bot-spam )

[raw lodge]

I have the same problem

[lyric lodge]

It can be the same, it can be different. I ask you to do the same

[raw lodge]

im on it

Exception: NullReferenceException: Object reference not set to an instance of an object

[lyric lodge]

Re-install needed

[raw lodge]

Got it, thanks 😄

[limber ravine]

Can someone help me? Got my new Phone and now i have this Screen on Startup after the logo

[limber ravine]

Nvm the Second reinstall fixed it

[proven field]

Help i cant play the game,its been stuck like that for maybe 5 minutes

[hazy trellis]

Since a couple of weeks i can only play this game on wifi. For some reason it gets stuck on retrieving version data when i'm not on wifi.

Reinstalled, checked all permissions and there is no reason why its not working.

Edit: and for some reason i tried right after this post and it goes in again on mobile data... Reasons

[dire wagon]

Dear, I can’t download the game files and it gives me this error, what should I do?, poco x5 phone

[proven field]

Dude mine get stuck when its on wifi 💀

[hazy trellis]

There is no logic in this place

[restive stirrup]

Who should I @ for reversing a ban in Azur Lane?

[ashen coyote]

Guys, can anybody give me email of tech support?
I have a problem with buying Cruise Pass

[lyric lodge]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[ashen coyote]

Thx

[fickle isle]

Like a ban from the game? Prob better to email customer support

[restive stirrup]

Yeah I figured, thank you!

[trim kettle]

I entered the wrong twt acc and im trying to log out but it just keeps giving me the authorize page,how do i switch acc?

[bright storm]

Anyone know a way to escalate a support issue? No response via email since June 24th, and after trying the in game support still not getting feedback since last Wednesday

[lyric lodge]

Try mailing them instead

[next quest]

Asking for a friend, is this normal???

[idle tangle]

That's my picture

Dummy

[lyric lodge]

Apple?

[idle tangle]

Yepp

[lyric lodge]

Then yes

[next quest]

Ohh

Damn

Thxs

[idle tangle]

Y fr

[lyric lodge]

It's 18GB on Android

[idle tangle]

Me and my phone is crying rn

I swear I'm gonna cry

[bright storm]

Already asked via email. Nothing else I can do to get more attention?

[oblique hawk]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[quiet kiln]

Hi. I changed phones recently and my Azur Lane account data seems to be missing

I haven't played for a while and I want to recover my data and purchases

[cosmic dock]

if you bound your account, you can log in at the title screen on the left. make sure you select the correct server that you were playing on. if that doesnt help, then email customer support. [e-mail] but we're going into maint in a little over 2 hours, so i def wouldnt expect a response tonight.

[quiet kiln]

Just a link to email has been useful enough. No idea if it was bound or not. Too long ago to remember

[cosmic dock]

then yeah, send them an email and they can help you out. have your purchase recepits ready if you have them. itll help with account ownership. theyll let you know what info to provide

[simple wren]

I got no coins from the tiktok follower rewards, got the cubes but no coins. Is this a me issue or a game issue?

[cosmic dock]

oil and gold claimed from mail goes into the new "storage" system. on the left side of the mail ui, youll see the tab. if the gold didnt appear there, then it would def be a bug.

[simple wren]

Ah that explains it, just got tripped up due to the fact i got the cubes but nothing else.

[mental void]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[signal reef]

which emulator yall use? does ldplayer have better framerate than bluestacks or something? im using bluestacks but didnt know there were alternatives

[sinful yoke]

best to ask a channel with traffic like #al-general

there are quite a few alternatives

[signal reef]

tyty

[timid galleon]

I may be in serious trouble

[tepid meadow]

Hello, I'm having problems logging in with Facebook and I've already sent a support email and I haven't received a response. I don't know if there is a way to talk to someone directly from the Yostar support team?

[heady ridge]

Iv updated the game on Blue stacks, but after the update it will not open....just stays on the loading screen
It says update complete, loading game but its been that way for 30 mins now

[fast flame]

I've been having an issue where the auto-search function is turning off after the first battle in a stage. The video I'm attaching is not mine but it is displaying the exact issue in experiencing. I have plenty of oil, I'm not receiving new ships as battle drops, and I have plenty of space left in my dock. I've tried closing out of the client and restarting with no change to the bug. Can anyone help me?
https://youtu.be/fTTDGXsOLpc?si=zhl6GnMf8jKYy6pf

[lyric lodge]

Do you have it set to not skip duplicate shipss to show you aswell?

[fast flame]

Bless you, it was that
Thank you!

[wary roost]

is there a way to view dynamic/animated/L2D skins in 'photo mode' (or any other fullscreen mode) while having them remain animated? Going into photo-mode on the main screen/Lobby brings up buttons in the bottom right (can't seem to hide them), while going into 'inspect' mode in the Archives disables the animations...

[dreamy dawn]

does this visual error happen often?

[main bear]

Fixed?

[heady ridge]

For now
Yes

[lament lintel]

guys Is the problem of changing the phone language to enter game solved?

[craggy spear]

my loading screen won't end it there any fixing to it?

found a solution myself
vpn yep

[lyric lodge]

Months ago

[glacial pendant]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[dawn mural]

What's response time for e-mail support? Mailed at weekend but did not receive a response yet. Asked for email change for yostar acc

[sinful yoke]

1-3 business days

[sick osprey]

What wrong with OPs? I cant accéss it, i júst keep loading like this

Normal gameplay is fine, this happen since yesterday

Now i cant do anything to get out of this, i relog, play normal game is fine, but OPs cant play

[tropic turret]

I just want to confirm, there is no new lines for Hai Tien 'Baker of Heart into Sweets' skin, right? Therefore, the skin uses her default skin lines?

[haughty wolf]

Hello, how do I get back my old account? My old account has gone a few hours ago...

[raw onyx]

Did you bind your account to anything? Facebook, Apple for iOS, Yostar, Twitter?

[haughty wolf]

The old account name is RedEmperor, because I don't know the DUI.

Level 55.

Facebook@raw onyx

I accidentally unbind it, a few hours ago, then this happened so I do a new one.

[raw onyx]

You should be able to log in with Facebook. Open the server list and look for a person icon-

Oh..

email support for that ngl

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[raw onyx]

The blue is the email

[haughty wolf]

Cannot be reached

@raw onyx

[raw onyx]

Type it in the address bar in ur email app/website

[haughty wolf]

Also cannot

[raw onyx]

You can’t type this in?

[e-mail]

[haughty wolf]

Okay, what then?

@raw onyx ?

[raw onyx]

Tell them you can’t access your account

[halcyon osprey]

Hello, I accidentally went to another server in this game and lost my saves on the main server where I played before. My nickname is Enderovsky. If you need additional information, please write to me about it. I really want my progress back.
P.S. I was playing on the Washington server, but accidentally went to Little Enterprise.

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[outer herald]

Did you try going into the server you normally go into?

[halcyon osprey]

Yes, I tried, but everything starts from scratch there.

I played on Washington, but on the new device I accidentally went to Little Enterprise. As a result, on my old device my account ended up on this server

[outer herald]

@halcyon osprey did you bind your account before swapping over to your new device?

[halcyon osprey]

No, I didn't do that

[outer herald]

If you have your old device to the bind account that I replied too there and login that way on the new device in the later steps

[halcyon osprey]

That is, even if I can’t continue on my old account on my old device? Did I understand you correctly?

I can't log into my old account from my old device. The screenshot I sent you is a new account on an old device

Sorry for my stupidity, but as far as I understand, I need to link a new account to social networks and this will allow me to return to my old account? Sorry again, I'm just new to this.

[outer herald]

You need to link your account on your old device then login to your account on the new device on the title screen

[halcyon osprey]

Yeah, I took this step. Now just log in to your old account via email on your old device?

[outer herald]

You bind your account on the old device using that pic you posted and log in with the same setup you did on the title screen on the new device

[halcyon osprey]

Yes, that's it

[outer herald]

And make sure you login on the correct server since it usually goes to the newer servers on the new device

[halcyon osprey]

Now it goes without saying

[outer herald]

So for example if you bound your account with the YS email, in the settings on your old device, you would login using the YS email on the title screen for the new device. Same for Facebook and the site formerly known as Twitter

[halcyon osprey]

On the new device to a new account via social networks, and to the old account on the old device via mail. Am I missing something?

[outer herald]

Yeah, for your old account use the credentials that you had to login on the new device. So you should login using the mail

[potent timber]

Ever since I reinstalled AL, I just dont get notifications anymore. I did a reinstall today and I'm still not getting any notifications. Any ideas?

[outer herald]

If anything it might depend of which OS your phone is. My current phone has that issue where it's mostly hit or miss at times

[lyric lodge]

[tropic turret]

Gotcha. Thanks.

[winter sequoia]

Sorry for the ping but how did you fix it? I got the same problem

[potent timber]

I think I figured it out. I had to enable notifications on my watch for AL and then turned it off and now it works.

Weird.

[halcyon osprey]

Did not help. Screenshot from an old device.

On the new device I logged into the new account via Facebook, on the old one via email

Maybe if I delete the new account, I can log into the old one?

[outer herald]

Yeah if you normally login via the email, use the email on the new device to get your old account back

[hearty seal]

I’m not exactly sure what happened, but after the update I was logged out of my account and tried to log back in, it’s on binded through Facebook, but it won’t allow me too, it just keeps saying this

[halcyon osprey]

It didn't work either. Thank you very much for the advice, but they didn't help. Maybe I should contact technical support through the game client? Прощайте, удачи (Goodbye, good luck)

[hearty seal]

Scratch that, found a update that wasn’t automatically pushed through that fixed it

[raw onyx]

You will have to if you can’t gain access to your old account. It’s weird though because you said you logged in on the new device using the same bind on your old device right? And you lost your account? Normally you would lose access to an account if you didn’t bind to anything and uninstalled/got a new device. Usually if you’re logging in on a new device, you would get sent to the newest server for tutorial (some people have experienced this before they were able to switch to their main server).

You can use the in game support or contact them via email with this address: [e-mail]

[halcyon osprey]

Yes, I have already returned my account.

[static grove]

I still keep getting this issue since not last update but the week after and idk whats causing it or how to stop it

Keep missing so much time for comissions because I don't realise they haven't started

The only way to sort it out is retarting the game too

[stiff robin]

Game starts and locks on black screen
Please help

[modern shell]

Anyone stuck on update complete loading game?

[errant peak]

Hello I can't see Indomi dupes on the limit break selection screen, tried restart, another device, nothing, see https://streamable.com/ulo8af

I can even sortie both of them, maybe they are not recognized as the same entity?
I do see one indomi in the retire menu

[frigid trout]

did you perhaps lock the dupe?

[errant peak]

you can see on the video it's unlocked, and I even toggle the filter but she doesn't appear in any case

[cosmic dock]

is the dupe placed in any combat areas? check all of the campaign hardmode fleets, guild boss fleet and guild boss support ships, event maps, etc. its weird that she isnt appearing in the mlb screen at all, even if she were placed in one of the maps. sometimes the guild boss support ships are auto selected, which could cause some issues. if the boss is active, youll need to wait for it to be defeated to check the support ships.

[errant peak]

I checked and nope it's not case and the guild boss isn't active. Like you said its still weird. the weirdest point is the fact I can sortie both of them at the same time

[cosmic dock]

does she appear in the retire menu? either way it would be weird. have you also tried an asset repair? i dont wanna say reinstall yet. thats feels too much while still troubleshooting. take a screenshot of an active logmode. someone who knows how to decpiher that info can see if something is wrong. /logmode in #bot-spam if you need help turning it on.

[errant peak]

yes, yes and I even tried different devices. And alright thanks

Should I just post in #bug-reports ?

[granite acorn]

Listen, what if at first I just couldn't log in to the game, and after reinstalling, all progress was reset to zero?

[blazing glade]

Hi guys i noticed that for opsi, when clearing explorable parts, it doesn’t autolock the phone once its done and instead stays on the “move on” UI whilst keeping your phone on.

I got screen timeout on 30 seconds but it only works when clearing opsi treasure zones

This is also the case if the fleet loses, it doesn’t auto-lock the screen after a long period of idle

Is there a solution for this?

[stiff robin]

Help?

[bright storm]

How did you get it back/what was the response time? I've been trying for nearly a month and they've stopped replying to me...

[wind jewel]

For a reason, Baltimore's duplicate cant be used as limit breaker

Am I tripping?!

Ah, exit the game, and turn it back on solved

[subtle kindle]

Hey all, just got a new tablet, going on a trip and didn't wanna melt my phone bettery. Unfortunately I just get a black screen with grey bars at the top and bottom, I cleared the data and cache, restarted like a couple videos suggested, but it's still not working.

Same problem as @stiff robin.

[stiff robin]

I fixed it
The apk I downloaded was fucking me over
I just downloaded it from another source

[subtle kindle]

Hmm, did you get it through the google play store? Or elsewhere?

[stiff robin]

It's unavailable in my region's playstore
Used Aptoide
Apk was icky
Switched to QooApp and it worked

[subtle kindle]

Ah, it's available in mine, so it's a slightly different solution then.

[dense meadow]

Hello

I need help

Hello?

[stiff robin]

I think just post your problem

[sinful yoke]

[dense meadow]

I hadn't played for a while, I had even uninstalled the game a few months ago, these days I downloaded it and logged in but what I had in my account is not there, it appears to me as if I were a new player

...

[sinful yoke]

login to the correct server you used to play on

[dense meadow]

The same thing happens to me starting in server

What I can do ?

[sinful yoke]

you did have your account bound right? was it twitter/x, email, facebook, or apple?

[dense meadow]

email

[sinful yoke]

when you login with your email, try to open the serer list and at the top it should say results found, thats a button poorly named, press the button and it will scan all the servers

[dense meadow]

Ok

[dense meadow]

No, it didn't work for me

[old vortex]

same thing happened to me....

still got a screen shot of my uid and i still remember the server i was in too

[frozen beacon]

Hello! After long rest, I’m back to game but didn’t find my dorm. My account [e-mail]

[frozen beacon]

!help

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[subtle kindle]

Still not sure what to do about this.

[dense meadow]

???

[dense meadow]

Hello?

[dawn forge]

Is anyone else not able to buy those 30 day daily reward packs?

It won't let me click on the purchase option.

Nvm seems to work after a restart?

[subtle kindle]

Does anyone have a solution for me?

[subtle kindle]

Reset the tablet. It works now.

[open pasture]

Hey guys! I have my yostar account linked, but also an old twitter/x and facebook accounts, which are not accesible anymore since that email and the accounts were deleted. Is there a way to unbind these 2 things now so I can bind my current ones?

[maiden vapor]

how do i get bluestacks to stop sending me windows notifications

[umbral star]

Hello, is there a way to activate notifications again? On my phone I never get them

[lyric lodge]

Check under battery if it's permanently muted...

[umbral star]

Done, time to see now

[naive merlin]

hello im having a problem accessing my account is there any one knowledable to help? currently i am trying to get back into azur lane so i logged in on my yo-star account since i bound it to it. But i logged in and my progress is gone and i seem to be on a new account?

[dreamy citrus]

Do you remember which server you were playing on? You need to pick the right one to get your progress

[twilit cloud]

Hi anyone know how to destroy augment module. Currently I’m 150/150

[cosmic dock]

this is more of a #gameplay-help question. you cant normally. you need to feed the modules into other modules. like meowfficers. bit of a pain.

[twilit cloud]

Den how I clear it off?

After that I dismantle the ship?

[cosmic dock]

im sorry. i think something is getting lost in translation and im not understanding. you don't need to dismantle the ship, unless you want to. what do you mean by "clear it off?" how to remove the module from a ship?

[lyric lodge]

You clear it off by using it as enhancement materials. If still not sure visit #gameplay-help

[leaden surge]

hello, how can i request an email change for my account?

[cosmic dock]

you'll have to email cs. [e-mail] they're the only ones who can unbind/ change an account email.

[west stag]

Can someone help me please?

[sly vale]

Ahm my game just stuck in Loading screen even though I have a good connection

[ionic pilot]

What does this mean?

[sour shale]

So I was trying to create space for another game after the servers went down, and I somehow stupidly uninstalled Azur Lane without realizing it until i noticed the app disappeared from the phone. I could've sworn I registered the account but I can't figure out if it was through Yostar, Facebook, or Twitter. I have spent plenty of money on gems/skins etc. via Google Play. The problem is each time i enter what account it might have been through, it takes me to the tutorial and I feel like I have somehow lost my account. What are the steps to rectify this? Thank you

[cosmic dock]

on the title screen on the left, try logging in with every possible system you think could work. once you tap once, click on change server and check all of the servers for each login. if none return your account, youll need to email customer support to help recover your account: [e-mail] having the pourchase recripts ready will help prove ownership if it comes to that

[sour shale]

Just to clarify, I know for a fact i was on Avrora servers, if so would it still send me to the tutorial? Or would it simply continue to my account normally?

and thanks

[cosmic dock]

it should not send you to the tutorial. so you might be using the incorrect login or your account wasnt bound. CS would be your best bet, unless you remember the email/account that was used to bind.

[sour shale]

Damnit, ok thanks for the help

[rain dew]

Pictures are all just a black any help?

[feral robin]

Hello, I have a problem and it is that I stopped playing Azur Lane a while ago and I want to recover my account but I lost access to my Facebook account with which my Azur Lane account was linked at that time and I cannot recover that Facebook account And I don't remember my UID either, but I do have many screenshots that I took of the game and I also remember most of the things I had, can I still recover my account?

[lyric lodge]

Mail support

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sage roost]

getting a black screen when i try to launch the game, i did just reset my phone earlier

[sinful yoke]

you dont need to, but you need to if its your only bind or you lost access

[sinful yoke]

then yes

bind the yostar account, and then you can unbind the facebook account on your own

do note that you cant unbind yostar accounts on your own even if you have another bind, since it works as a failsafe through yostar servers, only they can unbind it

[shut sorrel]

Hi, i cant seem to log in my account, i didnt play for a few years like to comeback but i cant seem to find a way to recover my account which was bound to twitter at the time, when i log in on my supposed binded account it just throws me into the tutorial, i emailed but atm didnt get any answers, somebody able to help or point out something that leads me to find a solution?

[tawdry crescent]

Check every server, you might not be playing on the correct one.

[shut sorrel]

i am

[quiet kiln]

Been a couple of weeks since I tried to get my account recovered and no reply. I provided receipts. How long does this usually take?

[sinful yoke]

1-3 business days

[quiet kiln]

@sinful yoke well it's been a lot longer

[sinful yoke]

when did you email them?

[quiet kiln]

Around 2 weeks ago

[sinful yoke]

oh do send them a follow up, reply to the last email you sent them to bump it

[sleek tangle]

It seems that when I collect mail it doesn’t give me it and it just…poofs? Is this a known issue?

[cosmic dock]

on the left side on the mail ui is a tab called Storage. gold and oil goes there now. rest is collected normally.

[quiet kiln]

@sinful yoke I did it through the in-game reporting as it seemed like I may have needed another account.

[lyric lodge]

You better mail them...

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[cobalt harness]

Is there a way to unbind a Yostar account? In case I want to bind it to another email

[lyric lodge]

Only support can do that

[cobalt harness]

Where do I ask them about it

[lyric lodge]

^

[dense meadow]

In the end, what is the solution to my problem?

[cedar idol]

Can i ask what's the meaning of this? I got enough space on my dock and depot.

nvm it got fix by restarting

[sinful yoke]

you'll have to email customer support, as they can look into your account and find out why its not currently bringing up your data and help you get back into it

their email is:
[e-mail]

[dense meadow]

Ok. thank you so much

[sinful yoke]

yes good luck
sorry I couldnt help get you more information, the tools I have to do so are currently broken

[desert saddle]

Hello im trying to recover an account from 2020 and for some reason there's no login for my gamecenter

I'd love some help because i had some limited time submarine outfits for my iron blood lineup

[burnt pier]

Is there a way to check which email or server I used to play in once after I uninstall the game?

I last played in the middle of 2023 and had to remove the game since I needed space on my device, and I've reinstalled it just now and it seems that the email that I thought I used before doesn't have an account attached as it always brings me to the tutorial. I spent a bit of money and have the receipts in my email but I just can't seem to figure out if I used a different email or something just happened to the account.

[slim belfry]

yo my azur lane dosent have sound despite both in game and device audio being up

[sinful yoke]

you can login with your apple account and absolutely be sure to change the server you are logging into afterwards you need to select the server you played on before to continue

there is not unfortunately, you may be able to contact customer support's email to do this but im not sure if they have this ability (I forgot )

[sinful yoke]

Is there a way to check which email or server I used to play in once after I uninstall the game?
no
but you can scan all servers when you install and login to one of your emails

at the top of the server list press the button at the very top (it says results found, but its a button)
it will scan the server list for you

[sinful yoke]

your ringer is off, it needs to be on for ingame audio

[thorn yoke]

any update about this, cuz there's no any response both ALcs & ALcs2 since last year. If they can't ship that prize just change it to in-game GEMS. This my first time winning the anniversary live raffle then I got this kind of treatment.

[fading onyx]

This race event's auto mode is goofy

Game locks up halfway through the auto

[quick osprey]

I have waited 2 weeks for an answer on my Support Email sent to Azur Lane, I asume there is no way of recovering an old Google Play account?

[rotund rose]

Does Azur Lane run on full screen on a current gen iPad ?

[raw onyx]

Send a follow up email to bump it

[sinful yoke]

yostar does not help recover google play accounts, you need to contact the google play store (or whoever is responsible for that, im not entirely sure)

[earnest glade]

Wonder why Medal Shop still has blue prints for PR6. This is right or wrong? What will happen if I buy them, and after maintenance they are replaced in the store with PR7?

[grim timber]

Medal shop don't always give newest blue prints

[lyric lodge]

Expect them to have PR7 around january

[grand ivy]

I purchase the Cruise Missions but it didn't go through my account. who to reach?

[cosmic dock]

I assume you've tried relogging and checking your ingame mail (even though the cruise pass shouldnt need to show up there). if you still haven't received it, send cs an email: [e-mail].

[grand ivy]

yeah

[grand ivy]

wow they where fast, issue resolved now

[inner arch]

couldnt make the game work on chromebook, sadge

stuck in "loading game" part

[fickle isle]

That's more likely a question for whatever emulator you're using, not here

Esp since there's no official PC port of the game

[inner arch]

its a chromebook

downloaded it straight from play store

shouldnt work like that?

[fickle isle]

Some apps are supported, but most likely not Azur Lane

If your chromebook can even access it in the first place

You'll prob have to google the specifics, but I would recommend emulators if you want to play mobile games on PC/Laptop

[inner arch]

not sure i can even get bluestacks

but ill see

[inner arch]

lets me download it, lanuch, download again, do an update, restart

then get stuck at " loading game"

[inner arch]

yep, no blue stack versions for chrome os...

[knotty tinsel]

I rolled a 6 and the car stayed at starting zone, was that a bug or the event goes until 5 laps?

[static vessel]

at the starting line, seems like the code for the event where you can select a new partner (out of joffre, 96 and strasbourg) is a little bugged and doesn't show up sometimes. restarting your game seems to fix that though, at least it did for me.

[knotty tinsel]

thanks, seemed a bit weird that it didn't showed partner select so I restarted the game and everything worked now

[static vessel]

no problem!

[noble crag]

Why this keep freezing?

[lyric lodge]

Were is that?

[nimble leaf]

Hi, where can I email about yostar account recovery, I haven’t played for over a year I think? And I’m trying to figure out my account details for my yostar account but I’m struggling to find the email I used for it and I’m wondering what information I should provide to help recover the account, I don’t know the UID but I have the purchase history via Google play store, I’m sorry if this isn’t exactly the right place to ask

[cosmic dock]

[e-mail] they'll let you know what info to provide. receipts are good. have those ready to send. since its the weekend, i wouldnt expect a response until early mid next week, but hopefully theyre quick about it!

[nimble leaf]

Thank you!

[fiery pier]

Anyone else stuck on the loading screen after updating and it just stays on "update complete, loading game" and never loads into the game? I tried force quiting the app, clearing the cache, letting it sit for a few minutes. Only thing I haven't done is uninstalling and reinstalling

[wary loom]

Does anyone know where I can contact suport? I cannot loggin to my account on the JP server. I created accounts for both EN and JP, but can only enter at the EN one. I used to login via Twitter, but also created a Yostar account just in case.

[fickle isle]

[e-mail]
It's the weekend so dont expect a response for a few days

[rapid meteor]

Game is in an infinite loading screen. Closing the game, clearing data cache, and restarting phone does not fix the issue. Happened last month as well effectly locking me out of doing anything in operation siren.

[acoustic quail]

I have the same problem but only in operation, I just upgrade my ship and I have it and it is unplayable

[lyric lodge]

[e-mail] for JP... but they deleted Twitter, so that can be why you can't login with them

[pale pebble]

I open the Plymouth equipment window, then switch to another ship in the fleet and the game freezes.

[mint bobcat]

https://cdn.discordapp.com/attachments/468804420801527810/1269413074918441031/image.png?ex=66b0a14d&is=66af4fcd&hm=85807bf1c281222c0e67d01f7b673e2f534a26a2238befc458a0a3d0ea23a710&

[dreamy tulip]

Are the servers down? It won't go past the first screen for me

[grizzled pumice]

Why can't I buy? Like what is the problem?

I usually can buy with Indonesian country?

[odd patio]

this happens everytime

i try to load up the game

[steel fossil]

I cant seem to get notification working after I switched from IOS to android. I did changed the setting so the game runs on the background and theres no mobile data limit set.

[lyric lodge]

"can we even change yostar bind"
Yes, through support. Not sure what aniv form you're talking about

[knotty tinsel]

anyone knows when the gems handled out for the #anniversary event ?

[lyric lodge]

You should be fine

[lyric lodge]

Which ones, if from above at least after the 20th

[knotty tinsel]

thanks

[void jolt]

I’ve tried to restart the game, restart my phone and yet, this still appears

[marble ruin]

I have the same issue,

lost connection on one device while game was open
unable to load into the game from home network
when I use mobile data game loads as usual

in addition to that I should say that home network works like it should

update: after some time the issue is gone

[thorn forge]

I was trying to bind my Apple ID to my account but it said my account was already binded to another account is there a way to fix it? I think it has to do with a previous attempt

[naive fiber]

I had deleted the app and installed it again today i have forgotten my server name so i selected all the existing servers one by one not one server opened my old account and i don't want to redo it all over again and lose my ships

[misty crow]

You'll need to contact customer support

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[misty crow]

Did you bind your account to yostar/apple?

[vocal agate]

Got the same issue, someone knows something about it?

[dawn forge]

Is Crimson Prelusion not in memories? My connection cut out mid cutscene and I don't see the event in memories.

[naive fiber]

I may or may not have binded it idk

[misty crow]

yeah then your account is likely gone

you can try contacting customer support if you have your UID

[naive fiber]

But i forgot the UID also

[misty crow]

Well

You can try to email customer support with whatever info you have

[naive fiber]

but i do know my email and that i was playing the game 5 months ago

[misty crow]

have you tried logging in with said email?

[naive fiber]

Yeah

[misty crow]

and nothing worked?

[naive fiber]

No

[misty crow]

yeah then it likely wasn't binded

So send them your email would not help

you can try your luck contacting customer support, but they tend to not entertain cases with insufficient information

[naive fiber]

i know i have logged in into Yostar but i don't know whether it was for Azure Lane or Arknights

[misty crow]

i mean

if you tried logging in with your email to yostar for AL

tried all servers

and it did not work

[naive fiber]

tried all the servers

[misty crow]

yeah then it's very unlikely they can recover it

you can try your luck, but there simply may not be enough info for them to recover the account

[naive fiber]

i am recollecting whether i have clicked a screenshot somewhere

[lyric lodge]

Its there

[misty crow]

guy double posted

posted that in gph too

[naive fiber]

just my luck

i downloaded the apk

[misty crow]

That was for a bug from that update

[lyric lodge]

2019

[misty crow]

that APK is extremely outdated

and would not help you

[naive fiber]

so delete the apk??

[sinful yoke]

that would certainly not help at all that was for a bug following an update

if you remember your username and server you can contact CS for recovery

[naive fiber]

i do know my username it should be demonslayer_124 Server should be Amagi i think

Already sent an email to CS waiting for the reply

[sinful yoke]

make sure you included the username and server in the email so they can find it faster

[naive fiber]

How much will i have to wait for the reply?

[sinful yoke]

1-3 business days generally

often 1/2

[naive fiber]

so Monday

[sinful yoke]

no, business days specified

you can expect one at least by tuesday, if things are really busy it may be wednesday

CS is based in china, so it is already saturday there

[naive fiber]

it's better if i get my account back as i don't want to lose my Ultra rare ships you know!

[naive fiber]

do you think that email id will help in finding my account?

[misty crow]

nope
they may ask for it to bind your account if they find it, but that's about it

[stoic eagle]

Hey there i can't enter my account anymore as I deleted the used alias from my email (it's the same email but with a new name to stop spam) so i can still see the old codes I requested to login. I also bound it to my twitter once but also deleted that account like 1-2 years ago. I also have access to my invoices sent to my google mail (separate from mail I used to login). Is there any hope for me to get my account back? Last time i logged in must have been like 1-2 years ago.

Username: Screamified
Server: Washington

[stoic eagle]

If someone could get me the correct email to request a account recovery at it would be appreciated 🙂

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[fickle isle]

that uh
that is the email you use

There arent dedicated emails for specific issues
"Loss of Items" includes account related issues

they'll ask for your UID and if applicable, any receipts from in game purchases

[stoic eagle]

yeah i didn't know, was writing the email at this very moment

i have multiple receipts so should be good

also found an old picture of my AL homescreen with the exact same username as i use here

so enough proof i'd say

just don't have the UID as it has been 2 years since i last logged in and never made a picture of the account screen with the badge etc

[regal fox]

Hi, long time player here, woke up this morning to find out I've been banned. How do I appeal this?

[misty crow]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[misty crow]

please email them with your UID, in-game name and server

[regal fox]

What if I don't know my UID and can't look it up because I'm banned?

[misty crow]

just in game name and server then

[bright storm]

Hey! Don't mean to bother you, but after emailing support for a little over a month I still don't have any replies on how to resolve my issue.

Do you know of any way to escalate my issue besides the support email? It feels like my requests are ignored after the auto reply asks for user information (No, I am not banned, my name isn't on the most recent wall of shames and I have a 4 year old account. No reason to cheat) so I'm wondering if there's anything else I can do

[misty crow]

What did you contact them regarding

They tend to not reply if you give them insufficient information to work with

[keen hornet]

Hi I wanted to know if there was a way to fix this? I have tried repairing assets but it hasn't done anything .

Ok nvm 😂 I got it fixed

[bright storm]

Sorry for the late reply, I didn't recieve a notification! Being unable to log in with my account information after device issues.

I gave them first purchase receipt, UID, username, server, commander level, starter, first oath, and most recent purchase. So pretty much anything they'd need

Edit: Forgot to mention I also sent the email and username for my yostar and linked Twitter

[misty crow]

might want to send a follow up email then, in the same email thread

[bright storm]

I actually have a couple of times, but still no response. That's why I'm curious if there's any alternative method to reach them

[misty crow]

The only other way is through the in game support - which isn't really applicable in your case

The alternative is a new email thread

DMing the staff here wouldn't help - they would also redirect you to customer service

[bright storm]

Alright, thank you I appreciate the feedback. I'll continue to try via email to test my luck

[small cape]

Help I can't play my game cauz I'm stuck in this loading screen

[split steeple]

I got an issue with second password

Plz help

[cosmic dock]

unfortunately secondary passowrd issues are something that only CS can help with. [e-mail] here is the email for easier copy pasting.

[split steeple]

Thanks fella

[austere parrot]

I can't seem to get past the main menu, app crashes and restarts

nvm, reapaired assets and it launched, probably was because my network changed while i was downloading the update

[echo briar]

hi i used to play the game and deleted it. after trying to play again recently i found out that i might have lost my account

can someone help me with this?

i don’t remember my ign and acc number anymore

[quaint gale]

is al.cs@ support mail down or something? I sent 2 emails regarding a purchase issue (payment made but gems not received)

[bright storm]

I haven't been getting responses for a while, so possibly?

[rain shell]

Hi is possible to reach customer servicd from here? My accound has been downed by no reason, been here since 2018 and want to know what happened

[misty crow]

if you don't have even your in game name or server - it's more or less impossible to recover if you didn't bind your account

[misty crow]

no, they're just more busy because of anniversary

[rain shell]

!submit

[fair shell]

Form Submission :: Activate Submission

Activating form submission. Please check your DMs.
Please note that you can only send one submission at a time.

[echo briar]

i bind to facebook

[misty crow]

then log in via that

[misty crow]

that's not going to help you

[rain shell]

Lol sorry

[echo briar]

i did but all was empty

[rain shell]

Just tried the bot see what options they had

[misty crow]

if you did, and all was empty, you're out of luck
you likely never binded your account correctly

[misty crow]

what do you mean by "downed"?

[rain shell]

Banned

[misty crow]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[echo briar]

but the ign i remember and the acc that i managed to get into is different it replaced 2 letters with “o” and when i searched for the name it says

[misty crow]

please email them with your UID, server and IGN

[echo briar]

unable to check player

i only have server and ign

[misty crow]

that's not what you said here

[echo briar]

not sure if it’s gonna work

i went back to search

[misty crow]

please email customer support with your UID, server and IGN

[misty crow]

So did you find or did you not find your original account? I'm confused

[echo briar]

i didn’t find original account i only found name and server

that’s i used to have

[misty crow]

then you can try your luck with customer support

they may not entertain if there's insufficient proof though

[echo briar]

yup okay thanks

okays

[rain shell]

Yup, I did it. I guess it will take a while right?

[misty crow]

yes

[plain lantern]

Was there like a change with the settings bc today i saw that there was a exclamation mark on the settings icon. When i click on it, there was a exclamation mark on the account section. But when i clicked on the account section it jump down to the bottom of that page.

I did reinstall the game bc of a bug and haven't play since the start of August.

[mossy flume]

Nvm I thought it meant the event ended today, not that it was still adding tasks, sorry

[hidden bramble]

Hey I returned after a while and can't seem to find my account.
And I can't seem to even report the issue as it shows that the website is not available.
Any idea what to do?

[lyric lodge]

It's not a webpage, it's an email adress. Mail them...

[elder sparrow]

So I didn’t have storage and haven’t played the game in years and deleted the app but didn’t delete the data from storage etc can i get my years old account back 🤣

[lyric lodge]

Mail support, game is saved webwise, not on your device

[red forge]

Hello, can i unbind my yostar account from azur lane so i can bind it with another yostar account?

[lyric lodge]

Yes, through support

[red forge]

okay thanks

[late viper]

hello, is there any indonesian around here?
i think i got issue with the payment method

usually i do it just fine, but then i got this issue
it asked me to choose the right country for my account...

[red forge]

i deleted azur lane then dowloaded it from the playstore using vpn and now i can't login to my account

i tried to log in using my yostar account but it is putting in the tutorial

[lyric lodge]

Did you pick the correct server?

[red forge]

yes

[stoic eagle]

how long does it usually take for yo-star to reply to an email about account issues?

[storm pollen]

I have been grinding at 11-4 for... I don't know, maybe for 10k oil? and these ships still not showing up, this is not happening at other stages, is this a bug or feature?

[misty crow]

you may need to try to make the purchase thru the yostar website or 3rd party websites like codapay

[misty crow]

3-5 working days

[misty crow]

just bad rng

[storm pollen]

It's surly weird, it's also for hard 11-4, same 4 missing.

[misty crow]

the 3 starters all have lower drop rate on all maps

and the final drop is columbia, which is a map exclusive

[storm pollen]

Yes I was go for Columbia, if just her not coming, I would think it's normal.

And I got starters all over other stages too.

[misty crow]

it's not bugged

starter drop rate is just low

[dry hound]

ive reinstalled multiple times but its still the same chibi seems to be bugged

[misty crow]

does a file repair not do anything?

[dry hound]

yes same thing, but it only happens on bluestacks on my phone android and ios its fixed not sure if it is on my end

[stoic eagle]

Alright thanks

[late viper]

yes it helped me in that cases, thanks

[warm radish]

Is this a known bug, in the guild reward cap. It has been like this for awhile now, 20/20 even though I have collected it.

[little basin]

Do accounts get deleted after some time of inactivity?

I wanna come back on anni but haven't played since April 2022

Iirc my account was bound both through facebook and yostar

[static vessel]

should still be there (provided you have the login info). i came back after 4 years and all my data was still there

[little basin]

Hmm, I'll see what I can do

Maintenance time anyway

[meager sentinel]

Everyone in korean server had issues with getting event ship by using medals so they said we will only remove the ships you get from medal exchange..but wtf azur lane you take everything from me. I only got L'audacieux from medal exchange..come on...gimme back my shipfus...and medals...

HALLLLP

[misty crow]

Unfortunately, we cannot help with matters in the Korean server

This server, and the staff here are for the global server

[meager sentinel]

Ok..

[misty crow]

You'll have to find the customer support for Korean server yourself, sorry

[meager sentinel]

Always finding best way to fall back from korean server Ig...

[meager sentinel]

Thx for ur help buddy..

[little basin]

Uhh is there a guide on how to log into an old account or is account binded to a specific device?

If the latter then I'm screwed

[simple mason]

If you had a Yostar account you can use that to log in from any compatible device.

[harsh marsh]

Can't update the game, it just crushes after download confirmation. Tried to re instal the app and choose only basic assets , same result

[little basin]

Okay I figured it out, got my account back.

[fathom egret]

Hi, I'm buying gems before maintenance in hoping the gems in shop would reset after maintenance. But before maintenance I still not received the gems, now after maintenance I received the gems but I don't get the double reward anymore. Is it possible to get the double reward again?

[wary plume]

I accidentally converted a 120lv ship to medals, is there any chance that support can undo this?

[misty crow]

How long before maintenance did you try to purchase it

[misty crow]

CS won't help for user input errors like these

[crude prairie]

Hello, I am having an error to login after the update and want to know if someone else is having similar problems, basically when I click to download the update data the game just closes

[modern vector]

I also cannot update my game, everytime I click confirm for the download the game just restarts

[hollow tide]

Yep, i'm having the same issue, game keeps crashing when I tty to download the update. I have tried to uninstall and reinstall the game but the issue persists.

[crude prairie]

Issue resolved for me guys try on your end and if still isn't working then maybe it will be necessary to enter in contact with the devs

[sinful yoke]

@modern vector @hollow tide can you guys try restarting your net and also your cell phones?

[flint topaz]

Huh?

Ah

Uh, no, a "huh?" after all

And it works after a restart, nice

[modern vector]

Thanks! Restarting the phone has resolved the issue!

[hollow tide]

Yep! That seems to resolve the issue! Thanks for the help

[fathom egret]

Sorry for the late reply, around 1 hour before maintenance

[tender flax]

Okay so I'm having an issue where certain secretaries are miming... But not talking... And even if I have the text bubbles visible, these certain ships that mime don't have them

Case in point, Cleveland

Also is happening with Pitt

She's just not talking PERIOD

Oh great and powerful tech support! Lend me your wisdom and aid

[slim rapids]

I have the same issue

[tender flax]

I can confirm it's not clientside... When I booted up the game on BlueStacks it suffered the same issue

[slim rapids]

Weird because the issue is prominent on my tablet too

[tender flax]

Again, it must be a bug in the game itself, not our own client

[slim rapids]

Try turning their live2D off you'll see they will start talking again

[tender flax]

I did, but that sort of defeats the purpose doesn't it? XD

[slim rapids]

ye

[tender flax]

Clevelands gala suit is honestly my favorite of hers, so not having her actually talk to me actually sucks

My guess is it's old data that got deleted on accident

Animations are still there... Tho that's also an oddity.

I can't seem to get her to do much other than her special touch

[cobalt ridge]

I have a bit ofa problem...

Nvm relogging fixed it, just wasn't getting the popup to dl data for the story

[nimble mauve]

What happened to my game bro 😭😭😭

[slim rapids]

i think the issue has been fixed

letting you know

[tawny fulcrum]

Everytime I try to update the game it crashes 😭

It was working fine yesterday

[plush mirage]

Can anybody tell me how to fix?

[granite pagoda]

So I have a question, after an update a month's back, every time I try to make a purchase it asks for confirmation which is okay, however I removed the confirmation method on Google store to never ask for when I do purchases, however it keeps coming like this, can tech support help please?

[plush mirage]

That's only for password

Not biometric password

Like fingerprint

There will be the biometric option at the top on password option

[lime latch]

Game crash trying to update.

It just me or everyone got same problem? 😐

[plush mirage]

I don't experience that but i couldn't log in through Twitter

It says TW authorization failed or something

[plush mirage]

Try look after your phone?

Like restarting

Clear cache etc

[lime latch]

I did and I try to redownload the game it still crash

[plush mirage]

Did you redownload the app?

[lime latch]

Yes from playstore

[plush mirage]

Okay so have you tried restarting the phone?

[lime latch]

I'll try that

[plush mirage]

Okay

Okay so does it work?

[lime latch]

It fix not crash

[plush mirage]

If the problem still persist you might need to contact the mods or something

Oh wait perhaps your storage is almost full or something?

Sometimes when storage about to full it failed to work properly too

If not idk what to do then

[lime latch]

Okay .. I got a lot space

My phone only Hv 4 games

Only my ASMR audio Hv bigger space

[plush mirage]

Well..

I can't help if you have lot of space

But still crash

You might need to contact the mods

[granite pagoda]

It's disabled that's the thing, I got 2 Google play accounts, and on both are disabled

[plush mirage]

Biometric disabled?

[granite pagoda]

Yes

[lime latch]

Okay

[plush mirage]

That's weird

[plush mirage]

No problem

[plush mirage]

I disabled the biometric and it works fine

[plush mirage]

Okay wait

Okay so you set the verification frequency to "never" correct?

[granite pagoda]

Correct

[plush mirage]

Has your playstore updated to latest?

[granite pagoda]

Yes

[plush mirage]

Lemme see what i can do

Wait

[granite pagoda]

Thanks a bunch

[granite pagoda]

Not sure if it makes a difference but I've got the Asus Rog 7 phone

[plush mirage]

Well the problem you currently facing is only the play store problem

Okay have you tried disabled the fingerprint for your screenlock?

And try again

[granite pagoda]

Yes, still asks which is strange

[plush mirage]

That's weird

[lime latch]

I got in!

[plush mirage]

Usually it would not used the biometric since the fingerprint has disabled

[lime latch]

Thankyou!

[plush mirage]

Nice!

[plush mirage]

Glad to help

[granite pagoda]

Thing is on my brother's iPad it asks for my fingerprint and works fine no problem, but on the phone.. totally story

[plush mirage]

I have last way you could do but it's a bit risky

[granite pagoda]

Which is?

[plush mirage]

Delete the playstore data

Which it will roll you back the old playstore

[granite pagoda]

How is it risky if I may ask

[plush mirage]

And you had to update it manually

If you're lucky it would update its own if you use wifi

Sometimes it asked you to do manually

But it takes times

To recover to the new version

That's what makes it risky

(for me)

[granite pagoda]

I see

[plush mirage]

Yup to find manually update just go to settings on playstore

And update it

[granite pagoda]

I've even tried deleting the game and re installed it, nothing

I'll try

[plush mirage]

Okay

The biometric problem is only caused by the play store itself

Not the game, phone performance or google play services

[granite pagoda]

Oh my god

Thank you!!

🙇🙇🙇

[plush mirage]

Has it work?

[granite pagoda]

Yes! Thanks

[plush mirage]

Alright no problem

Have a nice day

[granite pagoda]

Same to you

[tawdry hill]

Anyone else in JP server can't find the anniversary package or they didn't make one for JP?

[vagrant sequoia]

You mean the gems, ring, and other stuff?

Each server gets those on their respective anniversaries, JP anniv is September. August is EN anniv, so EN players gets them

[tawdry hill]

i mean the package with random skin every anniversary or big event

[sinful yoke]

this is EN server

EN anniversary, on the EN server

other clients wont get the EN anniversary rewards or events

[tawdry hill]

https://twitter.com/AzurLane_EN/status/1823751436867658131

Azur Lane Official (@AzurLane_EN) on X

★6th Anniversary Lucky Barrel★

6th Anniversary Lucky Barrel will be available from 8/15 to 8/28, 11:59 P.M. (UTC-7)! This Lucky Barrel is guaranteed to give you a new skin randomly between Pittsburgh and other shipgirls.

#AzurLane #Yostar #AzurLane6thAnniv

Twitter · Aug 14, 2024, 4:00 PM

i mean this one

[sinful yoke]

are you on the JP server

or the EN server

[tawdry hill]

im on JP, in the past JP do get this package

[sinful yoke]

then they might not get it this year, the package is for EN's 6th anniversary

it will likely show up another date in the future

[tawdry hill]

that's odd

[lyric lodge]

You'd have to ask JP support, usually there is a birthday package for one server, and just a regular one for other servers

[urban wind]

Why does my phone not show any notifications when everything is turn on?

[marsh zephyr]

Anyone getting audio distortion with the game?

NVM, it's my phone. The problem went away after I rebooted it.

[rain drum]

Enemies aren't appearing for some reason... Can somebody help? This has never happened to me before...

Yes I've tried clearing the cache but it didn't work

[rain drum]

Ok I fixed it

It seems I was missing some files

[hard portal]

Hi all after the last update I cannot get the game to launch it just says it is loading. I have uninstalled and reinstalled the game and still nothing

It just keeps not launching the game, any help would be great

[drowsy laurel]

Stuck trying to get to main login screen, wifi is working fine

Ios, 15 pro

[uncut hatch]

same both mumu player and iso

[cinder jasper]

Having same problem here

Android

[uncut hatch]

i restted thed phone it working now

[drowsy laurel]

Just fixed itself bruh

[still marlin]

I'm sorry if I'm writing to the wrong chat. Who can I contact about restoring access to my account? The problem is that I used to log in via Facebook, but two years ago I deleted my Facebook account...

[fickle isle]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[karmic latch]

I have a problem with FPS when using Bluestacks. It uses 4 cores, 4GB of RAM and high performance mode is on. But for some reason I still get only 40FPS and everything feels laggy. Are there some settings that I should change, or is Bluestacks the problem?

[misty crow]

Bluestacks issue

You can use more cores, but it's not going to help too much

On particularly projectile heavy maps, it'll be even worse

It's more a limitation of the emulator

As opposed to the computer

Not that AL is the most optimized game

[karmic latch]

Then could you recommend me a different emulator, please?

[misty crow]

I should rephrase

It's a limitation of emulators in general

You're not going to get the same performance as you would on a phone

[karmic latch]

Alright, I might try LD9 I guess

Thanks for the help

[marble tartan]

Good day, I have a small problem. Recently, I lost access to the email linked to my Yostar account. I still have it linked to Twitter, but I would like to replace the Yostar account in Azur Lane with a new one, as I will be using a different email in the future. What do I need to provide to change the account? Or what do I need to submit as proof that this account is truly mine?

[lyric lodge]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[shrewd canopy]

Game stuck at login screen in LDPlayer too, smartphones and tablets OK

[waxen sentinel]

hallo guys i suddenly delete my ultra rare prototype i retire it . is it possible to restore it please i spend 4k tokens. now i am weak and sad

[fickle isle]

you can try emailing customer service to see if they can restore it but i dunno

[waxen sentinel]

i start playing this game 15 days ago. and make so much mistakes(

[fresh tiger]

is there a link to the in-mail survey? I think I deleted mine before completing the survey :<

[ionic pilot]

Is the survey broken or something? Cuz it doesn't let me change anything. I mean, name of the server? "1"?

[outer herald]

I think it autofilled your info, and I think Server 1 is Avrora too

[minor ginkgo]

Help my secretary screen is completely black but becomes normal when I open a side window

I haven’t played in a few weeks if that means anything

Edit: I can’t see any of my girls it’s all black

[fickle isle]

is this on a emulator? if so, you'll prob have better luck asking on their own server since it could be a issue on their end with the emulator itself

[minor ginkgo]

No it’s on my iPad played it on the same pad since 2018

[fickle isle]

Hmmm
Maybe try repair assets?

[minor ginkgo]

I’ve tried that currently I’ve deleted the app and is reinstalling it

I do have my account linked to Yostar and twitter so I’m not losing anything

[minor ginkgo]

I don’t get it I fully deleted the app reinstalled it logged in with my Yostar account and I still have a black screen

[knotty peak]

Having an issues installing the new Azur Lane update on an Android 21S + 5G phone

When I click to update the game, the game loops back to the intro loading animation and then asks if I want to update again. My phone says the app keeps crashing

I've tried updating from the Google app store however it didn't have the option to update there

Is anyone else having this issue?

[twilit moat]

Is there a way to switch your Yostar email to a different one?

[marsh solstice]

I am having this issue as well

[knotty peak]

Finally updated hours later, not sure why restarting the phone now fixed the problem. Restarting it earlier didn't help.

Restarting now may fix yours too

[edgy granite]

Currently not seeing the survey show up in my events tab, tried offloading the app on my iphone and repairing assets

[cosmic dock]

i haven't filled out the survey yet, so i cannot confirm, but it might be that the survey can only be com,pleted once per email account. so if you did it on lil e, then you might not be able to do it on avrora or sandy etc. surveys in the past have behaved like this. i don't see anything in game about a minimum commander level, so i don't know.

[marsh solstice]

nope just suddenly worked thanks though

[lyric lodge]

You need to contact support

[tropic turret]

The page shows up in my Little E account, even though I have filled the survey through my Lexington account. Both are bound to the same email.

Haven't tried checking opening the link though, but at least the page exists in my alt.

[lyric lodge]

Already filled it in main?

[tropic turret]

Yes.

I won't fill it in my alt thought.

[edgy granite]

I only have the one account on lil e, no alts

According to customer service you have to be commander level 30 (I’m only 28)
Case solved

[cosmic dock]

ah, thats good to know, and is an easy fix. im a little surprised the social media posts and ingame menu doesnt mention the cmd level needed.

[edgy granite]

I was gonna say they had an entire tweet about but didn’t mention that
Time to speedrun two levels lol

[outer herald]

Or you can purchase the level 70 boost that's in the store

[lyric lodge]

You can't log in to your Twitter?

[lyric lodge]

And clicking the blue button gives the error?

Try other account then login to your account again...

[proper gust]

yes

[proper gust]

Great! I logged into the main account in the game, but now the servers do not see my character.

[misty crow]

If you reinstall the game, the character won't be shown

[misty crow]

Did you check all servers

[proper gust]

yes

[lyric lodge]

Click the poorly named "Results found"

[proper gust]

Yes, I do it

[lyric lodge]

Nothing on either lil enty or amagi too?

[proper gust]

Do I need to email technical support?

[sage yew]

I recently re-installed the game and menu says "this account has been banned" I do not remember doing anything wrong but is there any way to recover the account?

thanks

[cosmic dock]

you'll have to email support and have them look into it. [e-mail] is their email. since the week is just starting, it hopefully won't take too long for them to get back to you.

[sage yew]

Okay, Thank you!

[proper gust]

Thank you for your help!

[solar creek]

@frail berry come down here for game setup/troubleshooting support if you need it.

[frail berry]

got game today and it said running when i started it then went back to saying play i verified the files to see if it was corrupted while downloaded and restarted my pc and its still not working i have windows 11 and i have higher then recommended for it to be able to run there lol

i was told it was with unreal engine and intel users and the devs needing to update unreal

[toxic lotus]

does anyone know what i should do if i was charged twice for the cruise pass?
i can ask apple for a refund but idk if i need to email yostar or not

[full oriole]

I wouldn't ask apple for a refund cuz that may lead into your acc getting banned for "fraud" if something weird happens, better ask yostar support itself imo

[toxic lotus]

it hasnt posted yet, so i havent even been able to ask apple for a refund yet. I just sent an email to yostar

i guess for now ill hold off on asking apple for a refund

[frail berry]

..

[solar creek]

Ok so when you are attempting to run azure lane, are you using bluestacks to launch the android game or a different platform ?

https://www.cpuid.com/downloads/cpu-z/cpu-z_2.10-en.exe

Download that and screenshot the system tab button and graphics tab

print screen and mspaint is easy for sharing

[frail berry]

im just launching it through steam

its not the mobile version

[solar creek]

huh ? well never bothered with steam version however did you check with the local community there ?

[frail berry]

yeah no help

[solar creek]

well like one admin said, give people half a day, if all else fails, ask one of them for help.

Bring me a screenshot from your steam game list, the only azure lane game is crosswaves, it doesn't take much to get it going if your rig setup especially with intel onboard graphics pc/laptop wise.

Sadly azure lane itself is only android mode now. :/

[floral flame]

Any reason why some memories are missing?
This one is from the current event, Crimson Prelusion, and it's missing day 4 (despite unlocking days 5, 6, &7)

[frail berry]

First one

When I bought it it was crosswave

[gaunt stirrup]

Um. Something looks off (you need to click on the image to see the full image)

[solar creek]

Yeah ping one of the moderators here, and let them assist you with installing azure lane crosswaves, after that, if you want to play (azure lane) you will need blue stacks and a good gaming keyboard/mouse/official xbone1controller.

Best of luck.

[misty crow]

Unfortunately, this isn't the discord for the crosswave game, so we can't help with that

Neither can the staff

[quaint gale]

AL support still busy? Sent like 4 emails regarding issues but still have received a response, it was regarding a purchase issue

[sinful yoke]

takes 1-3 business days for an initial response

[quaint gale]

Thats what i suppose too judging from experiences in the past but its been like 2-3 weeks and ive yet to receive a response

[lofty iris]

The game keeps freezing everytime I try to go into battle

[dapper adder]

So uhh, anyone know if I can get my account back? I accidentally logged out when I was trying to refresh all my apps and I never linked an email on to my account

[novel marsh]

@frail berryhttps://steamcommunity.com/app/1150080/discussions/1/3896114028901057424/

that worked for me

"Open cmd with Administrator and type
setx OPENSSL_ia32cap ~0x20000000"

[frank bay]

For those who want to know the why before blindly running a command: https://www.intel.com/content/www/us/en/developer/articles/troubleshooting/openssl-sha-crash-bug-requires-application-update.html

[novel marsh]

Good on ya.

[tepid knot]

I have returned to play Azur Lane again after a long absence.
And I did change my tablet too.📱
The issue is that I am unable to access my account on Japanese Sasebo server.🇯🇵
I think I did noted my UID and password correctly.🔑
Could someone help me on this matter?

or where should I send an Inquiry/Petition?

I did buy quite a lot.😢

[solar creek]

Start out by reaching the usa customer support found on twitter, explain your issue to them and see if they will give you the correct information for japan:

https://x.com/AzurLane_EN

Azur Lane Official (@AzurLane_EN) on X

The battleship girls game Azur Lane is now available! #AzurLane This is our official twitter. If you have any questions, please email to [e-mail]

Twitter

[pearl storm]

I have returned to play Azur Lane and found out that I’ve lost my account. How can I have access to that account back? I remember server and account name

[fickle isle]

Have you double checked that you're both logged into Yostar (or whatever social media you used to bind your account) and have selected the correct server?
If you already have and still cant find it, email customer support at [e-mail]

would be best if you have your UID and if applicable, any reciepts from in-game purchases

[pearl storm]

I have checked server from my old chat with my friend and I am shure that I have chosen correct server

[fickle isle]

have you previously binded your account to Yostar, Twitter, or Facebook?

[outer herald]

@pearl storm have you done any of this on your account at all

[lyric lodge]

What exactly do you mean "can't login". Some error or tutorial? If tutorial click the poorly named 'results found' button.

[fickle tartan]

AL is not available in my country google play so i have to get it through qooapp, but i cant seem to top up. Any work around?

[sinful yoke]

there is a pinned message with top up for those unable to ingame

please check on the website if your country is in the supported list

[solar creek]

Keep trying or find a different way to contact them, otherwise your problem will never get addressed properly.

[hot hawk]

Hello I am trying to recover an account that I am trying to return to after a long break. It was originally saved through google play, which was how I returned from my first break with no issue. what do I do

i am writing my email to customer support right now

[solar creek]

Show me their contact info. I'll look around tomorrow to see if I can find a different way to reach them.

[lyric lodge]

There is no saving by Google Play...

[weary galleon]

Hello! I am trying to download and update my game, but I cannot. The game keeps crashing and is stuck on the loading screen. When I press continue, it crashes and restarts again.

I have enough space on my phone. Can someon help me?

I reinstalled it, but it does the same thing

I got a one second notice saying "Azur Lane keeps crashing"

I want to fix this problem

[sinful yoke]

please dont ping mods or admins unless its for people breaking rules, bots, scams, etc

[weary galleon]

My bad

[sinful yoke]

now that im not so busy (sorry!)
have you restarted your phone recently?

[weary galleon]

Will try

I'll come back in a few

Well! It works now!

I tried reinstalling, I tried looking for app permissions and manual updates.

Turns out I needed to restart all along. Thank you 💗

I was really scared for a while

Good thing I saved my account with FB

[sinful yoke]

no worries sorry it took so long to say that

[weary galleon]

Nah, nah. It's fine. We all have our IRL business ^^

[solar creek]

👍 best of luck getting your accounts back

[carmine hedge]

I have a report about a specific comment onUSS Herring. Where can I report?

[elfin whale]

Hello guys i think i didnt link my azur lane now my account is gone is there any possibility that i can retrieve it? Sorry english is my 3rd language so im no good at it

[solar creek]

I would show them Legitimate transactions first, if you start talking about hacks of your account, you might get them cmpletely confused

I would bring up the hacking incident towards the end and see what they know on thier end.

Also check with your financial institue for bank statements by dates per transaction

That should prove quickly you are the real owner to the account.

[misty crow]

type !submit in #bot-spam
you can report the comment/player via the bot

[misty crow]

contact customer support with details like your in-game name, server and UID

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[elfin whale]

I just solved the problem I don't know what happend but my account is back thx for the suggestion tho🥰

[lyric lodge]

Use the report button ingame

[normal radish]

I haven't received this. Is it normal?

I got all the milestone rewards but not 200 gems

[lyric lodge]

200 gems got send out. Last year I didn't get it cause repost so contact support

[sand root]

Hey if I had to reset my phone how do I recover my account

[static vessel]

make sure you're bound to one of the options in settings > account
if you didn't have that, try to find if you've got your UID noted down somewhere, proof of purchase and contact AL customer support

if you didn't reset your phone yet, make sure to bind your account now because otherwise it's just a big pain in the ass

[obtuse bolt]

is it possible to recover the lost account if i don't remember the UID?

[static vessel]

unlikely

[misty crow]

Unlikely yes

[cosmic dock]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[cosmic dock]

it doesnt hurt to try emailing them. it might be unlikely, but at least they can let you know definitively if the account is lost or not.

[sinful yoke]

it is possible you need server and username though, if you cant provide that basic info then they cannot recover it

[obtuse bolt]

oh ok, thanks

[junior plinth]

can you help me pls?

[lyric lodge]

Just ask...

[obtuse bolt]

thanks dude. I emailed them and managed to get my account back.

[zenith basalt]

hello, so, for some reason my cruise missions don't work, specifically the week 6 missions, I can access weeks 1-5 and sp just fine but whenever I click on week 6, it doesn't load, I've tried it on both my phone and laptop but it just doesn't work

[near beacon]

same here, already sent in a bug report

[near beacon]

nevermind, it's fixed

[jolly yoke]

Is there any way to purchase gems without Google Play? I've been having issues with it. Dunno if Yostar has an online store for this?

[vagrant sequoia]

They do: https://yo-topup.com/page/shop/azurlane

Select your country, uid, and server

The 2x gem bonus still applies when you buy there

[jolly yoke]

Ty 🙏