tech-support

[opaque cape]

About right, I did basic, and have around 9k, after that another 2k?? I think

[main sun]

Alright thanks

[last forge]

The videos in Project Identity's weekly schedule do not play. Instead I see a black screen

[south relic]

they are supposedly working on it...

[wet ingot]

sent an email about it, thanks.

[lyric lodge]

You need to change from Turkish to English... on your device

[main sun]

It’s been like 45 minutes and my game is still downloading the update. Was it this long for everyone else?

[lyric lodge]

If it's the 10GB install, yes

[main sun]

Ok

[jaunty flicker]

Hi, regarding a customer service email message I sent here 12 days ago (and nearly 3 weeks of sending the email already). There is not a single reply from the al customer service email. Not even a letter received email/auto response. Is there anything I can do at this point besides sending them another email to the same address again?

[solar crescent]

anyone else have crashing issues since the update?

I can't get past the login screen

[raw onyx]

send a polite follow up email using the first email you sent to them.

[opaque cape]

Which login? Gotting error or some 6 number?

[solar crescent]

at first it was some error saying data syncing or something

I waited a while and tried again now it'll show a black screen then crash

[opaque cape]

If it’s black screen, sorry I don’t know. @solar crescent if it was FB I would suggest email support.

There have been suggest about change the language, I don’t know if your problem fell under that.

[solar crescent]

hmm ig I'll try contacting support

it's back to the dock data synchronization error

[smoky remnant]

Hello guys, I installed the game but it's only showing a black screen, it's been like this for 20 minutes now.

Any solution?

[jaunty flicker]

I have done that a week before first sending this request here to no avail - which is why I am mildly annoyed - its been three weeks with no form of reply.

[hard sleet]

Hello, since last update, often I have trouble touching the corners of the screen, as in the back or home button, is like the clickable ui does not extend to all edges, there was a scale/resolution settings before but is gone, can anhone help, I can't play

[lyric lodge]

What language do you use on your phone?

[smoky remnant]

Arabic

[vapid valley]

Hello, I am sorry to trouble You, but can You please help me ?
Yesterday I was really tired and by mistake I exchange 165 Mogador Vouchers [UR Voucher] for 16500 Coins in Event Shop.
Is it possible to reverse this transaction ?

[primal quarry]

Don’t think so

[primal quarry]

You can try disable location service for the game + change language to the language of your server (English for NA and Japanese for JP)

At least that’s how I got onto JP server, they have some wonky location lock I feel like.

[smoky remnant]

How do I disbale location service for the game?

[primal quarry]

Probably go to your phone’s settings somewhere. Android has too many variants.

Or if you are on iOS then I have no clue what’s happening sorry

[smoky remnant]

Im on android

[smoky remnant]

THANK YOU SO MUCH, IT WORKED

[primal quarry]

oh great, one less people suffering

[smoky remnant]

thanks again, you are a life-saver

[timber garnet]

you can't sadly but you'll still be able to get Mogador

[vapid valley]

Thank You

[lyric lodge]

Try setting it to English and try again

[shadow dove]

Any idea what the hell is this? some icons in my game are randomly enormous and the weirdest thing is that it seems its a account wide thing, not a device issue cause I have the same thing both on emulator (android) and my phone (IOS)

[sleek prawn]

Why exactly did we get a 14.4 GB update

[azure raptor]

Lol there is new update again in game and my issue still not getting resolved

[iron pulsar]

anyone knows if they will fix the bug where you need to have JP language to play the JP version?

[manic obsidian]

Anyone know why Pensacola doesn't exist?

Only one in my dock

[bold thunder]

Why i cant use this?

[raw onyx]

The error explains itself: “your pay balance can only be used in United States”

[bold thunder]

Ehh rip 10$

[keen crescent]

I have the same issue. It is so weird.

[olive grail]

i was trying to log into my account and i couldnt because my facebook account got randomly deleted and i doesnt put into other method like twitter, i only have this old print, but this is my account and i want to know if i can get it back, can anyone help me contact the staff?

[lyric lodge]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[agile sundial]

i hate this, even changing the language doesn't fix the issue

[waxen silo]

Sad, I was super happy when the game finally optimized for my device with the gigantic UI update.
But after the last small update, the game is back to where it was before. So many loading even for the littlest thing. Like everything is loading screen.

Just changing the ship's position on the game gave me a 3 second loading screen.

I thought this problem was finally solved when the game ran smoothly after I did the gigantic update.

My happiness was short-lived.

[raw onyx]

/logmode try this and see what it says

[low wyvern]

https://youtu.be/l3ujs7D0tFE

[raw onyx]

I would assume your network is just timing out every time tho

[sinful yoke]

it is a network problem yeah

[waxen silo]

How to do that?

[waxen silo]

Video unavailable

[fervent delta]

after getting a new phone im no longer able to access my account

[full sedge]

Hello, is there anyone from the support team who may be able to help me locate my lost account? I've got multiple different screenshots of my game play from when I had the account as well as some payment history from when I purchased gems as well as a Trade license.

[raw onyx]

@fervent delta @full sedge email support, they can help you with account recovery. If you have your UID, username, and server, it will help speed up the process. Purchase receipts can help too

Their email is in the pins

When you get it back, bind your account to Yostar

[full sedge]

Thank you forthe guidance!

[sinful yoke]

did you bind your account to twitter, facebook, or email(yostar)?

[cold kestrel]

where do i get the game's source code (lua scripts) from

[pure reef]

Hello people, I’m having trouble signing into my account. It’s both connected to Facebook and my email, however since the account is now I think 4 years old at least, my email got lost, and whenever I try to connect to Facebook it gives the error message: “Failed to verify the third party parameter. code:100190” I looked up on the internet what’s up but didn’t find anything

Asking here before contacting customer support because I’d rather not waste their time if it’s an easy fix

[cosmic dock]

A lot of people are having trouble with facebook logins. Unfortunately, contacting CS would be your best bet. If you happen to have your account info, that'll help to find and confirm ownership of the account. name, uid, possible ships. if you also happened to make any purchases, the receipts will also help. They'll let you know the steps to take and what info to send them.

[pure reef]

Yes, thanks. I just recalled however that I also connected it to an old Twitter account that I still have access to, but when I logged out of my current Twitter account and into the old one, whenever logging in on Azur Lane, it still asks my new Twitter account to verify. Any possible way to refresh this? Sorry for the questions

[cosmic dock]

that im not sure of. i only ever bound using a yostar account email, so i don't know the specifics on social media binding. on that note, if/ when you get your account back, i would recommend binding to yostar. hopefully someone else can pop into this channel and advise on the twitter issue.

[verbal owl]

So what I am getting is if the account was never bound to anything contact support….

[normal arch]

is there a way to disable the screen that comes up when you idle on the main menu? i tried turning the "sleep mode on main menu" both on and off and it doesn't change anything

[hearty anvil]

Hi im currently in china for vacation but my normal server is Amagi, when i try to log in there’s an IP error, can i not play on Amagi on wifi while im in china? (I have an esim that works but wifi does not)

[polar ridge]

my friend is trying to isntall AL from zero, but after he accept permission on his phone, it stay stucked a black screen

[sinful breach]

Try changing the device's language to English

[fervent delta]

I'm not sure but I've used the account on 2 previous devices

[sinful yoke]

the only way to login to new devices is to create a bind and login with it or you either get extremely lucky with cloud/transferred files and it restores on the new phone

did you use a cloud system or transfer all of your files over?

[somber kiln]

Hello, I have a problem with forgetting my secondary password.

[sinful yoke]

you will need to email customer support to get the secondary password reset

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[leaden dune]

Ok I tried reinstalling the game and I get those grey bars with the black screen and game won't load now

What do I do?

[raw onyx]

Try to change your device language to English. That seems to be the fix for a lot of people

[split jungle]

I was just trying to do mission 5-3 and it keeps saying "no more slots" what I go to attack?

Never mind, it just wasn't doing the usual alert for my dock being full

[hidden flame]

Ever since the new update my phone has not been able to run the game and is instead permanently in a black screen after playing the initial startups. I have a Redmi Note 9 Pro

[hidden flame]

Tried changing system language to English like everyone suggested but it didn't do anything

[hidden flame]

Okay nevermind needed to set my phone's system language to English (United States) specifically and now it's working

[white valve]

Is anyone else experiencing an issue with logging in through Facebook? I keep getting an error message saying failed to authenticate

[timber garnet]

I never used facebook so can't help sadly

[sinful yoke]

for this error you need to contact customer support currently

/techsupport

…well their email is [e-mail]

[leaden dune]

Idk how this worked, but it worked thank you

[misty mural]

Help my account was on JP is there no way of recovering it?

[misty mural]

Hello? Help lol I have found a transaction history on my Google play store if that help account recovery

it's on the Japanese server does that matter?

[silent palm]

do we still need to change language into each specific server in order to play ?

[misty mural]

please help

[silent palm]

yes it matter and you need to write an email in japanese as well inorder to thier CS to pick up the mail

[misty mural]

i don't speak Japanese

omg

[silent palm]

here this would help writte en email https://quillbot.com/translate/english-to-japanese

[misty mural]

i am doomed

[silent palm]

or this https://neuralwriter.com/translate-tool/en-ja/

what you need is UID purchasing history or screenshot to prove that you are account owner

[misty mural]

on google play store itonly has a transcation ID does that count??

[misty mural]

hi i only found a transaction ID on google play store payment history does that help?

[silent palm]

yes it help

[raw onyx]

seems so? i told someone to change their lang today and their game started working again

[dusky ermine]

Mogador's skin seems to loop its animations after saying her voicelines

[hidden flame]

had to change to English (United States) to play can confirm

[smoky quartz]

i installed AL on my windows 11 PC with android subsystem. i only saw the Yostar logo after that only blackscreen. Has someone a fix for that? Tried other games and they seem to work. i also tried different apks

[livid rose]

there is no official way to download azur lane on pc correct? Will using a 3rd party way to simply play the game be ok?

[cosmic dock]

correct, there is no official pc client. you can use an emulator though. nox, bluestacks, memu, and ldplayer are some of the popular ones, but there are others. as long as you play the game as intended, its no issue.

[karmic oak]

i reinstalled the game and i cant figure out how to log into my old account

no matter what server i pick it puts me on a new account

and i cant for the life of me figure out hwo to log out and log into my old acc

[cosmic dock]

when you boot up the game, on this page on the left hand side. tap on the service you have your email bound to. you request a code be sent to that email to enter and access your account. if your account was not bound, youll need to email customer support to revocer your account.

[karmic oak]

ok

ill try that

didnt work

still putting me on a new account

(i tried every email i have, and checked all the servers)

[cosmic dock]

ok, try this. when you go to change servers, on the server list menu on the top is a button that says "results found." tap on that. if you dont see your account then id email customer support. this is their email: [e-mail] they'll let you know what info to provide. having yur name, uid, and any purchase receipts ready will help.

[karmic oak]

i think i made a breakthrough

i have purchase records on literally the last gmail account i ever thought i would have the game on

[cosmic dock]

if it works, it works, right? lol. hopefully that is the correct email and there are no issues.

[karmic oak]

never

nevermind*

apparently its NOT the account

idk

i wish logging in wasnt so assinine

why cant i just put in my username and password and have it over with

anyways

im gonna email them or something

thanks for giving me your time of day

[cosmic dock]

youre welcome and sorry it wasnt an easy resolve. hopefully they get back to you quickly. should take a couple of days.

[karmic oak]

ok for some incomprehensible reason i had it under my twitter account

so your advice did help

thanks

[cosmic dock]

glad to hear it and youre welcome! enjoy the event!

[bright tundra]

Hello, I'm writing regarding the problem of account synchronization with the game. I stopped playing about a month ago, after which the firmware on my phone, today I decided to log in again, but during synchronization my main account with 90+ lvl captain disappeared. I would like to know if you can do something about it?

[calm sphinx]

Bruh my game wasn't working I reinstalled and it's black screen

[lyric lodge]

Language of phone? Try setting it to English

[tight stag]

does AL on QooApp and APKPure is up to date? Been trying to download and reinstall from both sites but I always get black screen after the intro, this happened on BlueStack 5.

[lyric lodge]

Should be, switch to EN cause of black screen

[hard sleet]

can i change my yostar mail login if i don't have access to my old mail adress?

[sinful yoke]

you can change it but you can only change it through contacting customer support

[hard sleet]

okay , do you know where i can contact them?

[sinful yoke]

their email is:
[e-mail]

[hard sleet]

is it long ?And also do i need to send them some info for it to be faster ?like my id , server and stuff?

[sinful yoke]

they will ask when they need you will get a bot reply at first asking you for this information, so you can send it once the automatic reply requests it

[hard sleet]

oh ok , thanks a lot

[green mountain]

Is this where i can ask for gem purchase issues?

Is it enough if i just email them at [e-mail]?

[plain reef]

Any fixes for voice lines missings in all areas of the game?

It started after i upgraded to a new phone Samsung S23 FE.

[gentle bone]

how does the account transfer process work?

[cerulean widget]

How to recovery account?

I can't restore my account

I bind to my email but idk why it's lost rn

All gone, main account, sub account

[opaque cape]

You just need to login with whichever you bind the account to

[opaque cape]

Bind it to which?

[gentle bone]

I need to wait for twitter support to get back to me gg

[gentle bone]

Ty tho

[opaque cape]

Oh… you bind it to Twitter? … that one have problem on AL 😂

[gentle bone]

Oh shit

Maybe I can make new email and bind it to yostar?

[opaque cape]

After you get it back, bind it to Yostar

[gentle bone]

I have uid so it should be chill right?

[opaque cape]

And server and few other info when they reply to ur email from Yostar

[gentle bone]

Yh I've got all of that

[opaque cape]

This sound like you should email support, if you still remember your UID and server. You bind the account right?

[cerulean widget]

Email

[opaque cape]

Bind to Yostar? Or FB, apple, twitter?

Well in a way, regardless, you should email support, I think it was

[e-mail]

[wild ridge]

Game is showing Black screen when i open it...

[lyric lodge]

Stop saying that, Twitter is fine for EN

[lyric lodge]

Change phone language to english

[sinful yoke]

I deleted the reaction because hassat is correct, there is only issues with facebook right now and it doesnt affect a large portion of facebook bound users, but it still exists

if it happens again let me know 🙂

[lyric lodge]

The EN language needed is a genuine bug, these people all have the latest version. Whatever the issue, it has not been fully fixed

[sinful yoke]

its not related to facebook, twitter, or yostar

its a known bug though, and not what I was referring to

[lyric lodge]

"Your submission was rejected with the following reason:
Please make sure you have the latest current update installed. If the issue persists, please contact customer support at [e-mail]"
But if it's known to the devs, tht's fine by me...

[sinful yoke]

because the updates to the client also include a hotfix for the black screen

if it doesnt work, theres something else, support needs more info

im not the one who declined that, but regardless the devs know its a problem currently

[lyric lodge]

Those people on Turkish etc. language needs it set to English

[mossy gulch]

you guys know where or how i can get the latest ipa for playcover

[livid rose]

im still having issues with the ship girls not being viewed at all in the home screen and dock, nor the dorm shop or the normal shop girls being displayed. Also screen going black through back row using their special moves during gameplay. How can I contact yostar about this and submit a ticket about it?

[outer remnant]

4 hourglass is it a bug or how to remove it, it just appeared 2 weeks ago I thought it would get fix on new update but it still persist there

[fickle isle]

have you tried repairing assets?

[pearl blade]

Any one knows how to find help with facebook linked account login issues?

[raw onyx]

a lot of people have been referred to al cs for the fb log in issue.

you can reach them here at [e-mail] and let them know. they'll probably link your account to a yostar bind for easier log in

[elfin wigeon]

I installed AL on a new phone (Running android 14 as opposed to 11) but now notifications dont come through from the game. Any tips? Notification permissions are turned on in my phone settings and the notifications are all on in the game

[elfin wigeon]

Well, I turned on allow-background activity and turned off some suspension setting and now theyre coming through

[grizzled pumice]

I already tried to close the game and even restart the phone but it still stuck like this..... Any help?

[sinful yoke]

login to your bind on the left side, your login token expired and needs to be refreshed

[grizzled pumice]

But I am using Facebook?

[lean hemlock]

So i bought the latest lucky bag, it sort of errored out saying that the payment was still in process, i got the google play store email stating that the payment went though but still haven't received the pack onto my account. Any idea what i do next? Google will not refund the purchase.

[cosmic dock]

im assuming youve closed the game and logged back in a couple of times since. if the purchase still isnt in your mail, email customer support. obv have the payment receipt ready. [e-mail] is their email. id avoid trying to refund it through google. if the refund happens, but you still receive the bag in game, it could be seen as an attempt to steal resources. it would just be an extra pain to try to clear up the misunderstanding.

[lean hemlock]

google flat out refused the refund straight away, I have emailed customer support awaiting them to sort it out

[sinful yoke]

okay sso login to facebook on the left

[lean hemlock]

i have noticed that when i open the ingame mail section, there is a piece of mail that showups for a split second but then disappears

Thanks to the customer support it's now all sorted

[grizzled pumice]

Ty2 it works out now

[mortal hill]

Is the language thing fixed yet

Can’t have my phone in my lang

[blazing nymph]

guys so like

i change to a new phone and im trying to log ack into my old acc

and i cant login through gmmail acc

it keep tellinnn me to mmake a new acc

i was in this server when ii used to play

also have gmail verification from last year

[lyric lodge]

There is no bind with gmail

[blazing nymph]

mmmmmmm

[blazing nymph]

if it like that i ma try with my old phone

[sinful yoke]

do you mean yostar where you can bind with your email?

[blazing nymph]

liike you login with

yostar

yk

it worked when i onnce played on pc

now i my nnew acc

its refusing

[sinful yoke]

can you explain how its refusing? are youi entering the new verification code?

[blazing nymph]

so i enter yostar with mmy gmail

i got code

i join

it give tutorial

and tell me to make a new usernamme

basically a new acc rn

[sinful yoke]

what server is your account on?

[blazing nymph]

im still o tutorial

im from asia

[sinful yoke]

also you do enter the code back in right?

[blazing nymph]

ye

[sinful yoke]

oky, but what server are you on?

[blazing nymph]

wait

idk how to check im still in tutorials

agai

i am redownloading on my old phone wherei had the acc

not redownloading updating

[sinful yoke]

it should tell what server you are on on the old phone

[blazing nymph]

hopefully im still downloading files on my old phone

trying to figure out thinngs and finish tut in new phonne

[lyric lodge]

Click results found

[blazing nymph]

wait for a bbit my new phone imm in tut

inn old its still download

10 g

gb :/

[sinful yoke]

restart the app and exit the tutorial

[blazing nymph]

ok

now do i

relogin in with gmail?

[sinful yoke]

yes try relogging again

[blazing nymph]

server is little ienterprise

[sinful yoke]

change the server and try what hassat said

[blazing nymph]

it show

little enterprise

lvl1

[blazing nymph]

do i try and check

on my old phonne

after updating

[sinful yoke]

on your old phone it should say what server you are on

[blazing nymph]

right right im like half wway through downloading

[sinful yoke]

I would say, try and double check your email used as well

[blazing nymph]

ykw nvm

thank you so much for helping

i tested it witth my facebook

i got itt

[elfin wigeon]

are you on EN or JP

[little basin]

Where to report stolen assets?

[leaden dew]

I have bought a pack of gems but i did not recieve it, also i cannot contact the support trough the game because of a weird bug making the report screen black

[swift swallow]

Is it possible to migrate an account to another server?

[white yew]

Does anyone know any solution to this? I tried re-downloading assets, repairing it and clearing cache however it's still stuck on loading everytime I go into a fight. This only happens when I switch to my new phone to play

[raw onyx]

network issue. try restarting your wifi

[white yew]

Its not network issue since my old phone on the same wifi can play perfectly fine. I also switched my new phone to use its carrier wifi to see if it works and it still has the same issue

[raw onyx]

/logmode turn this on and see what it says

[low wyvern]

https://youtu.be/l3ujs7D0tFE

[misty mural]

hey guys did they change the account log in options AGAIN?

it now force me to yostar it was on google play

Yostar ID

[lyric lodge]

There NEVER was a google play bind

[elfin wigeon]

There is ? 🤨

Its under PGS

[lyric lodge]

PGS?

[sinful yoke]

shoot in the dark but I think they mean Play Google Store?

[lyric lodge]

There is no bind option there either

[sinful yoke]

yeah that II know, just assuming thats what they mean

[south relic]

man... 2 weeks and they still haven't fixed the language issue...

[loud sapphire]

Hello, the Facebook connection problem has not been solved. The solution is to send an email to support so that they link the fb account with the yostar account?
If so, what information is required for this link?

[weak hawk]

Hey everyone,my game doesn't seem to finish loading

[weak hawk]

I tried stopping the app and clearing the cache already and nothing,my dorm is probably empty af by now 😭

[gentle bone]

what website do i create a yostar account on?

[cosmic dock]

from within the game >settings> account. fill in your desired email. im fairly certain youll be sent a one time code to confirm the email account.

[weak hawk]

Nvm,after the last download it fixed itself somehow lol

[hardy patrol]

I did a batch claim of email but I did not get the resources.

[fickle isle]

They went to the mail system's own storage

[hardy patrol]

Ah.. now I see.

[gentle bone]

so i get the acc linked and then i register the linked acc on new device, finish tutorial and then download all the assets from my old acc?

[shrewd olive]

So we can’t see who has an oath skin now?

[cosmic dock]

partly correct. when you open the game, you select which service you bound to on the left hand side. enter the email you used when you registered the yostar account and youll receive a login pin. since youre logging in, you shouldnt need to do the tutorial. make sure youre entering the correct server. downloading assets is up to your preference.

[gentle bone]

ok ty

[cosmic dock]

you can. musa's oath didnt come out this patch. should be next week. unless other oath skins are not showing up for you, but i checked mine and they are.

[shrewd olive]

Hmm that makes sense I guess I thought they were coming out cause they were with the new skin video

[gentle bone]

@cosmic dock i put in the verification code and i still have to do the tutorial

[cosmic dock]

tap on the screen once and get to this view. tap on the word "change." itll open the server list. if you forget which server you were on, tap on the "results found" button at the top and itll show you which servers have an account.

[gentle bone]

ah ok ty

all done now ty very much bro

[cosmic dock]

no problem! glad it wasnt a serious issue!

[dusky ermine]

they still havent fixed mogador's skin issue

[little basin]

Update the game, download required assets

[dusky ermine]

how?
The game is already updated

do I redownload just art assets or all assets

[lyric lodge]

They haven't fixed Mega assets either

[waxen hollow]

have rogphone5s last update game worked fine after this update game still loading and loading and loading.. 😭

[lyric lodge]

Language of phone?

[placid hatch]

All four of the buttons lead to "No Exception" with no changes.

[winged gale]

So uh... What exactly is happening here?

I got back on after a while, so I don't know if this is anything bad...

[lyric lodge]

Officer/Guild Master set no mission

As it's thursday that doesn't spell good for your guild

[lyric lodge]

Mogdor's skin still bugged... is that your issue???

[dusky ermine]

yes

[winged gale]

It's been like this for a few weeks now... Is the guild master gonna disband it?

[lyric lodge]

He's probably MIA, check the members tab

[winged gale]

Off for 8d

That's what it said.

Oh, I pray that the guild doesn't get disbanded...

[white yew]

It says game objects are missing but repairing assets doesn't fixes it. Am I suppose to reinstall the game then?

[lyric lodge]

Probably yes

[misty mural]

I don't have any options to choose any other service besides yostar id

[lyric lodge]

What language is that?

[misty mural]

JP

[mystic bay]

Can't Login,
Anyone have a solution without reinstalling the game?

[lyric lodge]

Language of phone?

[mystic bay]

Still on EN, should I change it?

I'm using Emulator

[lyric lodge]

Then that's probably it since they dumped Twitter

[lyric lodge]

Make sure it's still checked on EN then, nothing changed sadly enough about that

[mystic bay]

Okay!
Thanks man!

[warm plover]

has anyone noticed that resources (gold/oil) in mail dont get transfered to you if you claim them?

[lyric lodge]

Check storage

[bright berry]

they go to the new mail storage, click the storage tab in the new mail interface

[warm plover]

ah tyvm

[mystic bay]

Still can't login, maybe I'm gonna wait for another small patch...

[warm plover]

didnt realize they put that in XP

[lyric lodge]

That was today's patch

[white yew]

ok reinstalling it worked

[ebon rover]

Hi I am not seeing little Frederic to add to a fleet even though I see her in the dock, anyone else have this problem?

[bright berry]

are you trying to add her to an operation siren fleet because NPC ships cannot join opsi

[ebon rover]

No regular formation

Ohh never mind

I’m an idiot, she’s a battleship lol

Sorry

[compact stag]

Can't log in. Endless loading screen

[spring mantle]

Stuck on loading screen

[lyric lodge]

Both check if your device language is english

[spring mantle]

Tried on english, hungarian and japanese, the problem still exist on all three

[earnest jungle]

hy ppl does anyone had problems login in after the patch ?? cause i am stuck in the login screen

[compact stag]

U are not the only one

[earnest jungle]

ah ok was swichting servers reinstal language but if im not the only one is ok i guess

[lyric lodge]

Switch your phone language, not the server

[earnest jungle]

did that still nothing my friend

[compact stag]

Changing language did not help

[lyric lodge]

Then try this

[spring mantle]

@lyric lodge

[compact relic]

any how fix the very big irons pls?

[spring mantle]

https://youtu.be/zzICMIu5zFY?si=DFvh9a22N0xMCEeq

Sorry 😄

[tiny kayak]

does anyone having problems with the uid and password not working on the jp server?

[lyric lodge]

Wait for them to FINALLY fix it

[waxen silo]

Hell no! I hate this feature!
From all the 5 years I've played this game, I used the mail as a reservoir for oils and gold.

[lyric lodge]

Hmmm, memory is missing... have you tried a reinstall?

[waxen silo]

I don't want to claim hundreds of oil in one go.

Is there a possibility to retract this update?

The hell is this.

[lyric lodge]

https://cdn.discordapp.com/attachments/528197562998718474/1245797882418696273/Azur_Lane_2024-05-30-19-55-01.jpg?ex=665a0f30&is=6658bdb0&hm=96be89ffc43b7ebbf7b392ab91fc60d32c278838be89d06a55263e85f69c7136&

[waxen silo]

How does that work?

[lyric lodge]

Batch mail conversion

[waxen silo]

Oh so there's a feature like that huh.

Thanks for the info!

I'm just too mad to figure out the latest update features.

[compact stag]

I wish I was at that stage

[spring mantle]

A reinstall solved it. Ty

[compact stag]

I also had to reinstall 14 gb of game to play again. These recent updates are pain.

[waxen silo]

But still, the update of this new mail system is a pain in the ass after all.

If the limit of the mail is 100 now, that means I can't hoard more oils and coins as I have to constantly empty it after it reaches 100 mails.

After all, I wanted this mail update to be retracted to its former state where people can store up to 1000 mails.

Dude, I've been using the mail as a reservoir whenever there's an event ongoing.

Like when I needed oils to keep the raid going.

Now that I have claimed the hundreds of thousands of oils, I can't store more than hundreds of thousands of oil for future events!

Is there even a dev who reads this channel here?

If yes, please please please make the mail cap back to 1000.

[lyric lodge]

Did you convert batch and then remove read, should easily put you <100

[waxen silo]

I did.

But you see that there's a fixed amount in the deposit storage.

That means I can't hoard more than that fixed amount.

[lyric lodge]

Yeah, 600K

[waxen silo]

If the mail cap was back to 1000, then I can hoard much more than the fixed amount in the deposit.

I played this game from the first year and this is the first time I experienced such an unnecessary update.

[lyric lodge]

Archive cap is 1000

[waxen silo]

What's the difference between that and the deposit?

[lyric lodge]

It stores your mail without counting to the 100 cap, no resources though

[waxen silo]

The archive automatically claims the rewards.

I don't need that.

What I need is mail that isn't claimed as a savings.

That feature is useless.

[lyric lodge]

How much did you store?

Cause it's literally a bank

[waxen silo]

For now it's only 200k oils coz I already claimed quite a lot for this event.

[waxen silo]

But still, the amount is not enough.

With 1000 mail caps, you can keep almost infinite oils and coins.

[lyric lodge]

1/3rd

[waxen silo]

I stand corrected.

The 100 mail cap is an unnecessary update.

I recall this kind of thing did happen a few years ago. They changed the mail cap from 1000 to 100, but then changed it back.

If there is any of the dev here, please change the mail cap back to 1000.

[tacit ibex]

Is there anyone having issues with the lecture hall not working while the game is closed?

I can't be the only person having this issue.

[sharp crest]

define "not working"

[tacit ibex]

It will convert proficiency to exp packs while the game is up and open but not while the game is closed

I am trying uninstall and then reinstall the game on my phone to see if that fixes it or not and if it does then I'll try that on my ipad

[rapid cloud]

Does anyone know if the dorm got updated to where once we click on a snack once, the game tries to fill all of the capacity of it immediately? I checked settings to see if this was a new feature added into the game and tried to see if I can turn it off but I don’t see anything there

I have a recording of this problem happening as well. Would it be possible to share my screen recording here?

[white yew]

i still need to click the snacks multiple times to fill it up

[rapid cloud]

I get what you’re saying… but that’s not the issue I’m describing. What you’re talking about is to collect the affection/dorm tokens. What I’m talking about is the game filling up the stock of snacks on its own instead of me tapping it multiple times. I can share the video here once again but I have already shared it in the “bug-reports” channel

[rapid cloud]

Sure… but when you click something once it simply goes to it. So 66000->86000 but after it did that it tried to put in more snacks

That’s why the error for it being “over capped” when that only happens when you try to fill it more than it should. I tapped it once but the game auto tapped until full

So the game tapped it twice when I only tapped once… that’s the issue in having

[lyric lodge]

Are you sure you didn't click "okay"?

[rapid cloud]

Yes. I made sure not to click "confirm". I instead clicked "cancel" but that's kind of beside the point since the issue still exists. Say in the scenario where my dorm snacks goes all the way down to 0 and then I click on the snack that fills the for 20,000. The snack count would automatically go from 0 ->100,000 which in theory doesn't sound like a problem but it actually is because those 20,000 snacks provide 20% exp boost for 6 hours when you use one of those 20,000 snacks. So you would only want to use 4 instead of 5 to keep the 24 20% boost (0 -> 80,000 snacks). When you click and use 5 your snacks will go from 0 ->100,000 but you'll essentially have wasted 6 hours of 20% because it caps at 24 hours. Most people that have their snack bar full use 4 of the 20,000 snack and 2 of the 10,000 to maximize their exp boost percentage (24 hours 20% and 6 hours 10%).

[lyric lodge]

I mean, I got the default 40k and need to press twice on my food to fill it (or hold it)

[dense chasm]

Hello I just redownloaded Azur Lane on my phone and when attempting to login with Facebook, I keep getting "Failed to verify the third party parameter"

[lyric lodge]

#known-bugs message Try contacting support

[silent palm]

Does anyone can log in AL JP at this moment?

I'm stuck at patch check​and it said my connection is down but my internet is up all the time

[lyric lodge]

You need JP language to run JP client

[olive summit]

So I noticed when the game went to the "afk" screen that the time is different from what time it actually is. Anyone know if there is a reason for this?

[bright berry]

its displaying the time of the server

[olive summit]

ohh..huh I thought it was suppose to display the same time on the phone etc. Ok thank you. thought i was losing my mind.

[silent palm]

i'm already use JP language , but for some reason when i switch to home wifi it's work while Mobile internet it's stuck at version checking screen

[urban idol]

anyone knows why i can't login via facebook?

[twin escarp]

is this intended? cause its 10 hours behind local hour

[lyric lodge]

#known-bugs message

[urban idol]

i dont see how to fix it in the trello..

[lyric lodge]

That's not what known issues is

[urban idol]

so there's no way to fix this?

[lyric lodge]

Yup

[outer herald]

The screensaver tends to use the server time over the location time. Although they did show the current region time after you finish the Cruise Storyline, so it's something they need to find a way to give it the local time zone instead of the server time zone

[stone fjord]

am i the only one that has exp this but i cant go past the max on coins and oil? after the latest update

nvm i went back in this channel and i found where it went thank you all

[twin escarp]

that's odd, on emulator is GMT -10 on phone GMT -3

[manic crystal]

Hello, I'm stuck on "update complete" trying to load the game on Android. This just started happening after the most recent update. Is there a fix or do I need to wait?

[twin escarp]

does restarting the game logs you in?

[manic crystal]

If I reconnect to wifi yes it will connect but it gets stuck anyway. If I don't it appears to skip login and goes straight to update complete

I also tried airplane mode then reconnect

[twin escarp]

I get the same error from time to time on my phone and after restarting a few times the game it lets me log in, have you tried to repair assets?

[manic crystal]

Can you repair assets without getting into the game?

I've had skins break due to asset errors but not this

[twin escarp]

first question ,sort of, you clear game data + cache game should redownload the latest build, corrupted skins never only endless loading and network disconnect on a 500Mbps/500Mbps

[manic crystal]

I cleared cache but not data

I will try that

[twin escarp]

I have to warn you you will need to redownload 16gb of data

[manic crystal]

Yeah I will need to wait until I get home on wifi

Mobile data wayyy too slow

[twin escarp]

how slow?

[manic crystal]

If I'm being throttled like 500kbs

If not like 2-3mbs

But I'm the former atm

I will let you know how it goes

Thank you for the help

[twin escarp]

that's painful 5G here goes up to 200Mbps depending on signal streinght

[manic crystal]

Xfinity has always been a scam

[twin escarp]

unlimited data plan in country

[manic crystal]

Clearing data worked. Another example of why you backup your account!

[ember lynx]

my game is being stuck on loading screen, i think im gonna have to use a VPN do you guys recommend any?

[ember lynx]

never mind even vpn doesnt solve the issue for me

[twin escarp]

glad to hear that

[twin escarp]

try to clear game cache and if that doesn't work try to clear game data, as a warning you will need to download 16gb of game data

[obsidian patrol]

did last update made game soft-locked for ppl outside jp? cause when i try to log-in using yo-star bound account it freeze on white screen (yes, i already set language to jp and cleared the cache\data)

[urban idol]

all i can do is wait till they fix this?

[obsidian patrol]

okeyge ppl. found the solution to being sent to screen.
-Download latest nox version, set its language to Japanese and do the login procedure,
-Then click on the gear and you will be prompted about "you must bind your account to yostar cause we are terminating other login options" (weird, cause my account was bound to yostar, twitter and facebook).
-Click the Yellow button in the middle (I agree) and you will be presented with a red warning letters and your yostar ID, SDK UID and bound SDK UID.
-Screenshot them and SAVE cause thats the thing you will need if you lose your bind.
-After you are done with saving your info, close the window and start the game. close the game and you can go back to whatever emulator you have and log-in. (emulator will need to be set to JP language cause it get softlocked on QE and Warspite pic if its set to any other)

[untold nacelle]

what phone i need to play the game smoothly bro

[twin escarp]

define smooth, but as a reference something with +6gb of ram, 256gb of storage(you will thank me later, never get 128gb models),a decent octa core and a min 5000mAh battery

tho battery is really subjective due to each maker integration and power consumption and optimization, my S22 ultra burns battery when in game faster then an m31s

[urban idol]

what the nox version?

[obsidian patrol]

i used 7.0.6.1 32bit nox client. and then reverted back to 7.0

also tested latest bluestack. it works.

[manic estuary]

No. It's intended to be for server time.

[lapis acorn]

I haven’t logged in for about 5 months and half my progress is gone

I had a ton of sr ships including akashi and 2 ur ships

Now I have 4 sr

Also lost about 30-40 levels

[sinful yoke]

make sure u are logging into the right server and bind

[lapis acorn]

I’m on Washington with my yostar account

Maybe I can try another email but idk

Nothin

The weird thing is that the account name didn’t change at all

I changed it at lvl 50 and it’s the same

This is so confusing

I don’t get how this happened

[supple sentinel]

So I recently redownloaded Azur lane and every time i try to connect my Facebook account I get this error message, failed thrid party parameter 100190. I'm not sure what the problem is so I thought I would ask for help.

[raw onyx]

#known-bugs message all suggestions currently lead to asking cs to get your account connected to Yostar

[supple sentinel]

Apologies, but can I ask how I might do that?

[raw onyx]

their email is in the pinned messages. Just let them know you’re unable to log in via Facebook bind and you would like help on recovery

[supple sentinel]

Thank you very much. I appreciate the help.

[raw onyx]

you’re welcome

[quaint gale]

Where do i open a ticket for making a purchase and not receiving the rewards

[ember lynx]

that doesnt work aswell

[twin escarp]

are you on vpn?

[ember lynx]

i turn on the vpn before i log in and its not working

[twin escarp]

before this update you could log in on vpn?

[ember lynx]

i do not know i used to play it on pc and i came back after a long time

[twin escarp]

and now you're on phnoe or pc?

[ember lynx]

on phone

[twin escarp]

these are my settings on phone for vpn

tho with this recently introduced updates game hangs for my as well and I need to restart the game several times

samge goes for emulator

tho I use android 11 on emulator

[ember lynx]

there is nothing about pc launcher or steam right?

[twin escarp]

nope, the problem is the game is losing internet access, what cause that no idea and thats on 500mbps/500mbps fiber/wifi and 200mbps 5G mobile

[ember lynx]

yeah, this is just too much effort for me i'll wait for pc launch or something like that

thanks for helping :3

[robust wraith]

Yor star account making

is the name thing mandatory?

[sinful yoke]

putting your real name anywhere is user discretion, the only time you really ever need to absolutely use your real name is for legal things or shipping packages

if you use a fake name, and fail to recover an account in the future because of it, that is unfortunately on you

but its not always necessary, its up to user discretion if you want to use your real name or not or shorten it down

[robust wraith]

ughh fine but does the company keep my name secret or something

[sinful yoke]

you need to read the privacy policy for something like that

[robust wraith]

wait if i shorten it down would it still be legally good or something?

[sinful yoke]

I cant tell you, I havent read the privacy policy specifically for yostar accounts, but as a general rule most things have intentions to not share your name with 3rd parties

[robust wraith]

ok, wait the guy from #gameplay-help told I can bind account from ingame?

i dont have an yorstar account

[sinful yoke]

if its shortened down, its slightly more obvious its you, but its not entirely correct
its how you feel comfortable with

[robust wraith]

does that mean my acocunt would automatically be created

[robust wraith]

ok ok

[sinful yoke]

well can you explain what you are binding? english account or japanese?

[robust wraith]

umm i guess english account since im from Ph

[sinful yoke]

is your azur lane in english or japanese

[robust wraith]

english

[sinful yoke]

check pin message for how to bind your account to yostar

#tech-support message

it is this specifically

if you already have an azur lane account GO TO SETTINGS IN GAME

you need to bind from INGAME SETTINGS, nowhere else

[robust wraith]

i dont have

[sinful yoke]

you dont have an azur lane account? are you a new user?

[robust wraith]

yes

but i do have progress

[sinful yoke]

okay, so you have an azur lane account

you need to go to your settings ingame

[robust wraith]

umm yeas, but i want like when I delete app I still get the progress

[sinful yoke]

so right now, you will want to go to azur lane and tap to get to your main screen with your secretary

[robust wraith]

im in main screen with secretary

[sinful yoke]

go to the settings from the menu

[robust wraith]

ok

[sinful yoke]

there should be a tab, it says Account on it

[robust wraith]

yes im in

[sinful yoke]

it will say bind facebook, bind twitter, bind yostar and stuff

you click bind yo-star account, and you will create one from there

[robust wraith]

oh ok

[sinful yoke]

How Yostar Accounts Work:

• Input the email you want to bind your account with/login with
• Press "Generate" to send a code to your email
• Input the code that was sent to your email
• Now your account is bound to YAS

then your account is secure! and you can uninstall and reinstall, and login to get your data again

[robust wraith]

nice

ok binded now

[sinful yoke]

[robust wraith]

and if I wanna get my data again I just do the same thing?

i mean like

[sinful yoke]

when you want your data again, you do the same thing but at the title screen when you first open the game

[robust wraith]

oh ok

thanks

[sinful yoke]

glad you are keeping your account safe

[robust wraith]

#cybersafe😂

thanks man

[tardy plank]

absolutely do not try to bind a lost account from INSIDE game(ie after tutorial). That will overwrite your data with the NEW game not the SAVED game.

[sinful yoke]

they already bind, and since it is now properly bound, they will not be able to overwrite it

[robust wraith]

alrighty thanks

[sinful yoke]

it is most surely safe 🙏

[glad cloak]

Hello, I've been trying to claim the rewards in my mail since they were already stacking up since January.
But I'm not receiving all the rewards since I was trying yesterday.
Can someone check

[cosmic dock]

#bug-reports message see my message link for the answer

[glad cloak]

THANK YOU!

[white kiln]

this happens to me after every battle i have uninstalled and reinstalled the game 3 times now and this still happens to me

[wet ingot]

still waiting for language bug to be fixed

[plain yarrow]

Hello! Could I get some assistance on this login issue ? I’m currently having this error when trying to login via Facebook.

[crimson galleon]

im getting stuck on the loading after login

likely a 4G issue but idk yet as i aint home rn

[lone laurel]

Hello, I'm stuck with this screen both on my phone and tablet.
Uninstalled and installed again on my tablet but then it only shows a black screen now, so I'm not doing it too on my phone, can someone help me?

[lyric lodge]

Set phone language to JP

[lyric lodge]

#known-bugs message

[lone laurel]

TYSM, IT WORKED I WAS SO WORRIED 😭

[plain yarrow]

Emailed support. Hopefully it can get resolved!

[spring mantle]

My operation siren is totaly broken since last patch. I tap auto search, nothing happens. I open strategic search and tap on confirm, nothing happens/starts auto search/get stuck on blue screen.

[obsidian patrol]

the only solution i can advice is to check if you have all assets and disable auto-functions in setting for a bit and re-enable them

cause it happened to me but resolved after i force-check assets

also, theres already a ticket for it:

from 26th of may

[slate abyss]

My game is stuck at the 'Update complete. Loading game' screen when booting up. Tried airplane mode, clear cache, restart phone, force quit, starting without internet etc. Any other solution than reinstalling?

Doesnt seem to do the trick either

Figured as much, sucks haha

Thanks though!

[ivory ferry]

Hi I have this insane problem... icons like this and the oil icon are shown huge in my game since the last update.... can it be solved please? 😢

[lyric lodge]

Did you try EN language on your device?

[lyric lodge]

Since last update? Since client update 3 weeks ago you mean, and no, they have yet to address that

[carmine hedge]

I am unable to connect on mobile data. Other apps work fine, and it's not a problem on wifi. From what I understand this is an isp problem?

Yes, it was an isp problem. It works on vpn

[hybrid gate]

after the update i suck in loading in operration siren , like those 4 chicken keep loading , no way to play it , i used repair and clean cache but doesnt work
i dont use fotch

[wet hamlet]

Infinite loading screen?

I was playing 1-2

[lyric lodge]

Fleet?

[harsh basin]

How to fix broken l2D animation?

[lyric lodge]

Tried L2D repair?

[lyric lodge]

Hmm, try /logmode (in #bot-spam ) and see what it gives

[wet hamlet]

It's just network receive idx spam

[lyric lodge]

It has an issue with young FdG and Long Island's skin. As the decompile works again I'll have to check if those are added once I get on my PC.

[wet hamlet]

Yup, I can load after unequipping those

Thank you

Now, after winning, I'm stuck

[lyric lodge]

Oddly, they are specified properly in the skins to dl...

[lyric lodge]

That's an issue with Chapayev...

Seems your best bet is to just download all assets

[hybrid gate]

after the update i suck in loading in operration siren , like those 4 chicken keep loading , no way to play it , i used repair and clean cache but doesnt work
i dont use fotch

[wet hamlet]

I tried, but the game said that there's no assets to repair

[lyric lodge]

Hmm, try /logmode (in ⁠bot-spam ) and see what it gives

[lyric lodge]

You use a full install and not a basic installation?

[wet hamlet]

Probably, because I think my files were corrupted

[upbeat crescent]

Hello, I'm also having that issue in OpSi with infinite loading while in a Siren zone. I do have Foch Meta in the fleet, and she has died. I've tried a repair, which did not help. It works if I use another fleet, but definitely feels like something about Foch is the problem. Adding her to the fleet was the only change I've made to that fleet.

[lyric lodge]

Might try reinstalling

[lyric lodge]

#known-bugs message

[half mural]

So guys , i already buy the cruise pass for june but its still locked in my game ,

i even already receive the receipt but the item still not here

[cosmic dock]

email customer support at [e-mail]. theyll help you out. theyre usually pretty quick to respond when it comes to purchase issues, but id still advise to be patient.

[lyric lodge]

Wait a bit, if after 1 hour not unloxcked ^

[half mural]

got it

oh i will wait for 1 more hour then

[cosmic dock]

wait, with restarting your game as well. hopefully its just delayed.

[hybrid gate]

not working

[lyric lodge]

What does it return? It's not a fix

[grand charm]

Hello, I am trying to start playing again, but it is impossible for me to recover my account, as it is from several years ago. Is there any support I can contact?

[cosmic dock]

yup. email customer support here [e-mail]. theyll help you out. have any info about your account ready. username, uid, any purchase recipts you may have, etc.

[urban idol]

is there a way to know when the 3rd party fb login will get fixed?

[minor turtle]

I have this weird visual bug like in ss since the last update. I try to clear cache but it didn't solve the problem. Is there anything i can do?

[half canopy]

I have been stuck on the "loading game..." screen for quite a while now, I've let the game run an hour and nothing, it's not even downloading anything. Is there something I should know like a maintenance or is it on my end?

I have tried on wifi and with data, no changes. I will try to uninstall and reinstall thank you

[half canopy]

It worked! Everything downloaded on wifi, thanks!

[lyric lodge]

"Think should have been fixed already."
When? It's still there...

[regal thunder]

Not sure that this is the best place to ask but is there a reason why i get stuck on loading screen for jp servers?

Not sure if they region locked it but I've been playing fine for years

[sinful yoke]

probably connection issue with your net

[regal thunder]

Maybe, tried data, lots of different wifis, on my emulator, vpn etc no dice

[sinful yoke]

restart router

[regal thunder]

Seems like the phone language needs to be in jp now lmfao, thanks anyways though

[main heron]

Anyone stuck at the loading screen?

[forest atlas]

hey i bought swimsuit lucky bag 2024 a couple hours ago i was charged and got a pop up to be patient the items are otw but how long could it take

[pine tendon]

One message removed from a suspended account.

[knotty cradle]

Up to this point got 6 Hermione and 0 Suzutsuki from the event. Are you sure the drop rates are not bugged?

[raw onyx]

When did you purchase it

If it’s been a few hours and you haven’t received it, you’ll have to email cs and let them know. Provide bank statements to let them know you were charged but didn’t receive your items.

[e-mail]

[granite juniper]

Hi, is there any way to solve infinite loading screen? tried to redownload game, cleaning ram and launching it again but it still gets stuck on loading screen and cant go any further

[celest tiger]

any1 else have the binding account problem?

i just reinstalled the game after 2 years of pause and know my account is gone even if i log in with facebook or apple

[sinful yoke]

what server did you play on

[celest tiger]

2 years ago if i dont remember wrong i was on avrora

i tried log in with facebook on avrora but still nothing

[sinful yoke]

when you open the server list, at the top theres a button that says Results Found (poor naming)

press the button and it will scan all the servers

[celest tiger]

says no data

[sinful yoke]

you may have never bound with facebook and dont quite recall, can you try your apple login?

[celest tiger]

on facebook says that i ve been bound last time in 2022

and even with apple it says no data

wait i ll message you

[knotty cradle]

7:0
Guys, that's like 0,000000000128% (0,02^7*100%) chance of occurring.
Even if there is some secret pity 50/50 system that would still be ~0.015625% (0,02*[0,5^7]*100%).

[lyric lodge]

That math isn't correct

[knotty cradle]

It ignores other pulls, which are irrelevant for this imballance.

Precise drop rates are not public so only estimations are available.

But if you are so inclined you are welcome to correct the math of getting seven 2% drops in a row without getting the other 2% character.

[crimson warren]

so ive been stuck on this "loading game" screen for like maybe 2 hours and as far as i can tell there wasnt any maintenance going on

[frigid trout]

its literally just rng
sometimes other ships just drop more than others
i had 8 Guams before i got San Jacinto

[lyric lodge]

Use /logmode (in #bot-spam ) and post the result here

[crimson warren]

likee this?

[lyric lodge]

Seems a reinstall is needed

[deft crypt]

Hello, I just migrated to a new model phone (S24+), I've got no push notifications coming from the game, when they are on my old one, should I assume the phone is too new and wait, or is that a bug and shjould I report it ?

[crimson warren]

well thanks

[wary roost]

2 entries/cutscenes in the "Memories" section for "Divergent Chessboard" are still locked (entry #3 and #18) despite having long since cleared all normal/hard maps in the War Archives and gotten the 60-clear ship drop on D4. The requirements for the locked entries are "enter A2/C2" for #3 and "clear B4/D4" for #18. I went back and 3-starred A2 to see if that would force it to unlock, but both entries in Memories remain locked.

[lyric lodge]

You have to contavt support about locked memories like that

[hushed wind]

Hello, I reinstalled The app because It kept in the loading screen when start but now I cannot recover I tried with Facebook, Yostar and Twitter/X

[upper talon]

Have a fun one trying to get yamashiro's quest done and I've run many missions with yama as flag. I've just noticed she's already 100 in the dock but the quest says 99. To sanity check I had her run 3-4 twice with no change

[lyric lodge]

And reboot too?

[upper talon]

Yeah its been an issue for a while now many reboots.

[crystal ginkgo]

Tried to update the game for this maintenence and I keep crashing each time I press update button, I also tried clear cache and force stop the game but still doesn't work

[crystal ginkgo]

Also I reinstalled whole game and still crashing

The hell?

Nvm I've rebooted my phone solved the issue

[storm grove]

Hello, I want to restore my old account. Since I found the mail to it, and it is not available for recovery (There is no way to restore due to lack of data) I would like to link my account to my other mail. Is it possible to do this, or do you need other data besides email?

[lyric lodge]

You need to contact support.

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[hard pulsar]

I am getting the multiple reboot of the app each time I try to update the game.

[ornate scarab]

stuck at this loading screen after the update

[lyric lodge]

Restart your phone

[lyric lodge]

Check if you got 8.1.4 version from appstore

[ornate scarab]

Yup

[naive fjord]

Sorry to bother but how can I login without the yostar account, I'm kind of annoyed about the app logging me out

[lyric lodge]

Language of the phone... though it seems silly they would have not fixed the EN issue with the appstore update

[lyric lodge]

Twitter or Facebook... what did you bind with? (Or Apple on apple devices)

[naive fjord]

the regular internal id, twitter as well but where do I put it? I don't get why now the games logs people out after an update when that never happened before, I have de game in JP

[lyric lodge]

/logmode

[low wyvern]

https://youtu.be/l3ujs7D0tFE

[lyric lodge]

Try that, see if it gives an error

[ornate scarab]

i cant seem to open it

[lyric lodge]

Then you might want to reinstall or contact support

[plush creek]

how do i fix this? the icon is huge

[lyric lodge]

It was updated by getting 8.1.4 on the appstore

[sleek prawn]

So I collected some oil from my mailbox, and it wasn’t added to my total oil, what’s up with that? Do I just have to wait for it to update

oh wait there’s a mail storage now, that’s handy

[haughty kernel]

hitting "confirm" to download the latest update just restarts the app (or makes it stop responding).

The issue persists after force closing the app, restarting my tablet, restting cache, and uninstalling and reinstalling the game.

[drifting sparrow]

I used to login with Facebook, Login is working now, but I start at the Tutorial again.. 🥲

Says no account

I try it

Tyyy helped

[grizzled robin]

Ever since the Mandatory Update from three weeks ago, AL crashes at completely random times. It isn't the kind of crash that leads to a black screen, instead the current screenshot gets frozen and the game actually still runs (because the music is still active)

I play on an emulator (BlueStacks). At first I thought that it might be a problem related to BlueStacks, but after finding out that this issue also happens on LDPlayer, I doubt that the emulator is the problem

The most up to date version of BlueStacks 5

Nougat 64-bit

I honestly wouldn't see it as so serious, if not for one thing: whenever I get this crash and I'm forced to close the emulator, the screen of my laptop starts to flicker completely randomly (though especially when I open BlueStacks again) and the only way to stop it, is by restarting my laptop. Again, one could assume that my laptop is the problem, but then again, the flickering issue only starts to happen after this particular crash in AL (and only in that case)

Yes, Windows 11

[grizzled robin]

I actually did Option 2 a few days ago, right now I'm doing Option 3

I just don't really get why it only happens during AL and also only since the last Mandatory Update

I might as well download the newest Windows Update

[tropic turret]

A quick sanity check: Is Hai Tien's Autumn Night of Wandering Spirits not voiced yet?

I have repaired assets and it doesn't show any problem, so I probably just miss the info that it was unvoiced.

I did a quick check in log mode and no error shows up.

[stray stirrup]

good evening, I have a problem with my account

I used to login with Facebook, Login is working now, but I start at the Tutorial again..
Says no account

[stray stirrup]

I've already done this, but it shows an account that has an admiral level 4, but I remember for sure that I had an admiral level 97

I did not link my email and, accordingly, Yostar

I have only one facebook account

Thank you so much for your help

can you link to the support site?

[left pine]

I used strategic search and now it only says Loading, no matter how many time I wait or how many times I restart my game is bugged since yesterday

[fluid swift]

how long before customer service respond in-game?

[fluid swift]

ohh okay thanks, I did not email but used the in-game help center

[mystic rune]

Hello. I am trying to login via Twitter. I get "TW authorization failed: 100222". Is there a way to solve this? I am using phone and downloaded the game from QooApp. I never get this issue before.

Didn't helped. I also I reinstalled the game and retstart my phone. None of them helped.

Yes

I am not.

It is trying to logging via Twitter App. When I accept, game gives the Error.

This didn't work either. I had Facebook account before but it got hacked. So this is the only logging in option for me. 🥲 I can re-install and try again...

Okay I will try that.

[dense gale]

Hello. My account got banned for no apparent reason. I already submitted an email and I would like to request for an unban

[pure cargo]

Hello. I'm trying to claim my rewards from mail, but every time my oil and coins are not increasing. They stay the same even though I'm below cap when I claim my mail. Could I get some help with this?

[bright berry]

oil and coins you claim from mail now always go to the new storage tab in the new mail UI

you can freely claim them from there any time

[pure cargo]

Ah okay. I didn't know that's how it's done now. Thank you.

[mystic rune]

It worked that way. Also I found out my Twitter account was suspended, that might prevented me to login on my AL account. Thank you so much!!!

[lofty otter]

Do they allow you to have your account logged in 2 diffretn places if im not at my phone running it bluestacks is fine yes?

[cosmic dock]

you cant log in to multiple devices at once. itll log out the previous session automatically.

[lofty otter]

So if i am logged on to my phone but app is closes it signs out on my phone

[cosmic dock]

if you are playing on your phone, and you open the game on bluestacks, itll log out your phone. if youre playing on bluestacks and open AL on your phone, itll close your bluestacks session. log out in this case does not mean you need to reenter your email to play again. it'll just end the play session. there might be a language barrier, so i hope i clarified enough.

[carmine hedge]

Hi

I need some help

I've been banned from my game

[carmine hedge]

Lexington lvl80 jetfireNx1

[lyric lodge]

You need to mail support

[grizzled pawn]

I wonder how can I reduce the render resolution of the game, seems like since 2-3 years ago (after the water update) the game plays pretty slow on my 7 year old phone (vibe p1)

[indigo talon]

Hi i wonder if the customer service in game is working, i have problem for in-game purchase

[glass beacon]

Tech Support, help! I have some weird bug. Something 'ate" space in my dorm. Reset to empty dorm not working. There is no shipfus in dorm, so they not interfiering with it. Whats happend?

[supple glacier]

Help,

for the past week, my game didn't send notifications like mission done and stuff even when everything is turn on.

should I reinstall to fix it?

[raw onyx]

this seems to be a bug ngl https://discord.com/channels/456397991847395339/468804420801527810

[grave kestrel]

Help
I somehow cant find some ship in formation

[raw onyx]

That’s because they’re different “types”

Some of the child variant ships are vanguard while others are main/back line (I like to think of “main” as “back line”ships). The ones in the second screenshot are vanguard ships. Little fdg and little illustrious are main ships

Next time please ask in #gameplay-help as this channel is for technical issues of the game

[dense gale]

Hi can I check if there's any customer service available? Would like to have my account unbanned and I sent an email on 8 Jun 9:43pm GMT+8

[carmine hedge]

I did that

[grave kestrel]

Oooh yeah damn im dumb, thank you to remind me

[random delta]

Account level 140 and asking a dumb question perhaps still

Is there any way to discard augments? My augment storage is full, mostly due to the blue crap ones I won't ever use. I just use the unique sr ones or make and use elite ones for the rest... but don't want to expand that storage for gems if I have like 130 of 160 slots easily filled with trash augments.
But I see no button to scrap augments...

[vagrant sequoia]

No way to scrap (directly), use them to enhance other augments

[random delta]

Ah.. always used the stones for that, hence... didn't even consciously know you can do that

Great can hence make space thanks

[lyric lodge]

You can turn all blue into purple, just saying

[random delta]

Got augments on those that need them

[grizzled robin]

@carmine hedge I have to correct myself regarding one point of the problem that I'm (still) facing: The game doesn't crash at completely random times. Instead it crashes randomly during certain moments, most commonly:

• Firing a Battleship salvo
• On the main screen when a secretary with a L2D skin is active
• On the main screen when clicking on one of the fields at the bottom (most notably, Dock and Lab)
• In the Shop section when clicking on the field to enter the general Shop
• Checking the status of a ship in the Dock

[rare citrus]

Hello guys, I am encountering a new issue and im not sure yet if its because of the latest Azur Lane version or not but it has appeared since then, my virtual memory is being bloated to full after some time and i cant find the exact issue.
I am running the game on a Win10 with nox(7.0.6) with a RTX 3070TI, here is the log:
Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: NoxVMHandle.exe (20056) consumed 1302700032 bytes, Nox.exe (3420) consumed 617435136 bytes, and Nox.exe (30648) consumed 497061888 bytes.

Any suggestions are welcome, thank you 😄

[open scarab]

Hi, i've been having the infinite manju loading screen and then network error message, i've already reinstalled the game and cleared cache. Here's the problem from debug mode but idk what to do

[frail coral]

Hi, anyone have any idea about this gameplay bug, torpedoes should be loaded but are not and firing them fires no torpedoes but does restart the cooldown:

trying to attach a full video but file is kinda large

[frail coral]

here's the video from earlier https://www.dropbox.com/scl/fi/78g27b5toz4r84ijdns8n/RPReplay_Final1718090183-edited.mp4?rlkey=hpkpgrm1qec2dzcxmak1tuw8y&st=fyewxbfq&dl=0

it happens once around 0:45 and once around 1:32

other times torpedoes work as expected

[frail coral]

I could not create any issue with just Brennus, in a single fight, she loaded torpedoes twice and fired twice (even in my video her first torpedoes definitely work correctly)

well helena doesn't have torpedoes

it pretty reliably happens with at least this specific vanguard trio though

[frail coral]

sigh ok I've spent too much time investigating this but I think I've figured it out

it's a UI bug, I recorded all the timestamps McCall and Brennus successfully loaded torpedoes in the video and we're not missing any

for some reason the game thinks there's another torpedo on a ~40s reload? maybe Helena even though her secondary is a gun?

anyways, the bug is something like that

[grizzled robin]

I reinstalled LDPlayer again yesterday, the crashes still can happen (happened 2 times so far), though there's one good thing at least: during both crashes, it didn't cause random screen flickering that forces me to restart my laptop. Though I don't want to celebrate too early, since the flickering might come back after another future crash. Though if the flickering keeps being absent, the issue won't be that heavy anymore (just restarting the emulator is much less of a problem than restarting the whole laptop after all)

[open scarab]

On wifi, been trying with other wifis but i have the same problem, also i use the same wifi to play azur lane on emulador and there i have no problems

[upper bobcat]

I just tried to buy the 2400 gem pack for 39.99 and it charges me 40.99. It's the only pack that does that...

[lyric lodge]

Google

[upper bobcat]

But only that one pack?

It's really only that one pack that gets a dollar slapped on.

[frail coral]

uhh, any way to remove a submitted bug report? Turns out wasn't a bug...

[jolly yoke]

Has anyone here ever had issues with Google Play? Specifically, it is telling me that I need to "check that my country is correct in my settings". Last month I had no issues, yet today me can't purchase :/

[deep timber]

game keeps crashing whenever I get into a boss fight

[hollow spindle]

Hi I've been stuck in a loop with this bug for sometime now. I can't progress at all in the TB progression I don't know what to do if I should clear my cache or reinstall the game.

Idk if I should submit a ticket or there is already been one done

My UID is 203916601

[mystic bane]

I cant buy gems or any packs in-game

The google says that it "cannot to used for game payment"

And cards also not working

When i pay with debit card it takes me to the bank website to confirm the payment and after i confirm

It just goes back to the previous page that takes me to comfirm the payment again

Is there any other way to purchase gems?

I urgently need to purchase so i can get at least one copy of alsace from the pity system before the event ends

Btw my uid is 409331026

[lyric lodge]

Try top-up: https://yo-topup.com/page/shop/azurlane

[warm wigeon]

Anyone knows how to solve this? Using microG and aurora playstore on my huawei p60 pro. Aurora fails download after 4% and i get that error message when i try to install the apk bundle with apk mirror installer

[inland otter]

skin bugs, the hidden animation are gone, cannot pull up skirt, cannot move tails like before.

[cosmic dock]

the patchnotes just posted say theyll be addressing her skin issues with the upcoming maint.

[inland otter]

oh, all good. which server can I find that patchnotes

[cosmic dock]

#game-news will have the link and the social media post. sometimes it's a little delayed because bot issues, so you can check twitter directly. JP and CN notes are usually posted sooner than EN, but thatll require tanslating if you dont know those languages.

[inland otter]

thanks, mate

[open scarab]

ok, i'll do a backup of everything on my phone and see if factory reset fix it, ty for ur answer

[fair ingot]

I've been told the GB of the game stands at 18.

My storage indicates 26 GB.

Is there a way to reduce the GB of the game without having to uninstall and install the entire thing all over?

[lyric lodge]

1. Are you running Apple, they have a larger size
2. Reinstall to save space

[fair ingot]

Oh.

[fair ingot]

Do I need to delete data files?

[lyric lodge]

First step 1; Do you run Apple?

[fair ingot]

Android. Huawei phone, specifically.

[lyric lodge]

Then 2 yeah, delete data just deletes what you will delete anyways by reinstalling

[fair ingot]

wait, so I just need to delete the data (5 gb) or the overall game (26 gb)?

and reinstall?

[lyric lodge]

Do you get 5GB with data?

[lyric lodge]

You can give it a try.

[fair ingot]

Btw, I won't lose all my progress if I got it binded to a yostar account, right?

[lyric lodge]

If it's bounded nothing is lost, your account is saved server side

[fair ingot]

nice

[solid stream]

Anyone on LDPlayer 9 knows what's happening here? After some recent update I get stuck here after clearing any stage

[whole fern]

I'm having this exact same problem; any solutions yet? I've tried clearing cache and reinstalling the game, but it didn't solve it

[radiant remnant]

How can I change the account email?

[lyric lodge]

Through support, if YoStar...

[urban timber]

I lost access to my account because it was only linked to Twitter, what should I do?

[cosmic dock]

email customer support at [e-mail] they'll walk you through the process. if you can, have your name, uid, and/or any purchase receipts ready.

[grave folio]

i bough gems at 11:03 AM and they yet don't entered on my account

[fair ingot]

wtf the game forced me to make a new account and I can't access the old one

I literally was gonna start playing and it forced me on a 10 minute tutorial with no exit

[lyric lodge]

Did you login the right email and the proper server. It defaults to newest

[fair ingot]

I haven't?

Is there a way to delete the current account and use my own?

[lyric lodge]

You don't need to delete the new one, just login the right server

[grave folio]

it's possible to recover the valentine letters who i accidentally deleted?

[onyx hearth]

how to fix checking for updates stuck in loading screen?

[empty dirge]

What can I do if I'm stuck with a black screen when I start the app? Tried deleting the cache already.

[twin basin]

Having same problem as u rn
Did u happen to have it fixed?

[olive gyro]

i have the same problem, changing the phone's language to Japanese does not help too

[mystic bay]

Wait until next small patch

[grand ivy]

can't buy, Yesterday i just bought packs... I already tried re-downloading the game

[sinful yoke]

what country is your gplay account in?

[grand ivy]

no

yes I am aware of that. it doesn't make any sense since I just bought the entire skin pack yesterday without any issues and now I'm just going to renew my monthly thing and it's giving me issue now

[twin basin]

So my daily login is ruined just like that?
I missed one alr

[lyric lodge]

Post the result of /logmode (in #bot-spam ) here

[whole fern]

still having this problem too, with the error code 200240 popping up, saying Current API version does not support the request: 200240

[naive fjord]

does someone know how to loggin Im' tired the game keeps asking for a yostar account, I have it linked with my mail but when I do the process for the code verification it keeps failing, I have the user ID and password wich I upsdated last time and still doenst let me in,

i keep getting errors and erros

i play jp version

[whole fern]

I double-checked my play account country and tried removing and re-adding the payment method too; didn't work

[naive fjord]

this is really annoying, got to have cell on jp as language, every patch game just log out and then i cant' loggin, I don't get why to update user ID and password if the game keeps asking for the yostar account. got the game linked to email but when i put the verification code on the game I got an error and doesn't work

[dawn apex]

admin or staff please help. my device (itel p55 5g) cannot download newest update. i already clear cache but it doesn't help (still crashes, going back to homescreen)

[lyric lodge]

Jp version issues

[deft crypt]

Hello, I recently migrated to a new model phone (S24+), I've got no push notifications coming from the game (with notifications ON on both the phone and in-game), and they are functioning on my old one, should I assume the phone is too new and wait, or is that a bug and should I report it ?

[grand ivy]

exactly the same as mine

[rotund rose]

The game takes a long time to load today yet a few hours ago it was fine, what happened?

[limpid chasm]

Hi. My account on X, which I used to log in to Azur Lane, has been suspended. Now, when I try to verify, I get error code 100222. What should I do?

[rotund rose]

Thanks for the reply, it’s acting up on my Bluestacks as well

[dawn apex]

I'm using wifi to download. Maybe i'll try installing later

[whole fern]

How do I file an API error report here in discord? Is there any screenshots I should include in it? Do I mail it via email to their al.cs email as well?

[steel tapir]

how do I send a ticket for account recovery ?

[cosmic dock]

send them an email at: [e-mail]. they'll walk you through the process. since its the weekend, they might be a little slow to respond so please be patient. info like your UID, name, and any purchase receipts will help prove account ownership.

[dusky plinth]

i need help with operatoin siren. whenever i open it the game goes on infinite loading. cant proceed or do anything. its been like this for sometime.

[lyric lodge]

Load ops with /logmode (use in #bot-spam ) and post the result here

[lyric lodge]

Hmmm, just Network is timed out

[dusky plinth]

only happens in OS. the rest of content can connect just fine

[signal shard]

how do you fix hash file check. try again? this is on LD player. on my phone it works no problems

[ember lynx]

did they change something? i used to stuck in loading screen but now i can play the game :3

[ivory citrus]

So I emailed support and titled it "account recovery" is that what I'm supposed to do if I lost an account?

[vale knot]

Hey I got a new phone and want to start playing the game again, any chance I can get my unbinded year-old account back? Didn't buy anything and don't know UID

[cosmic dock]

email customer support at: [e-mail] theyll walk you through the recovery process

[stable silo]

Not actually sure if this meets the criteria to be here, but was playing operation siren until I stumble across this. Can't really clear the map as I have no way to reach the station. Is there anything that I can do or am I forever softlocked until the operation resets.

[cosmic dock]

from the bottom side of the ice blocks, put 2 teams there. they should bounce off of the down arrow, filling the ice blocks. you can then use a 3rd team to ented down and move right. it might also take some trickery if the first team bounces off of the down arrow and back, but you should be able to stack your 3 other teams in a way that the 4th can reach the station.

[fickle isle]

You're unable to do this?

[pine tendon]

One message removed from a suspended account.

[stable silo]

Oh aight thanks, will try to do so (and that actually worked, thanks for the help again!)

[stable silo]

And nope, you can see that the area isn't highlighted

[verbal falcon]

Excuse me guys, do you know why the game keeps me on this screen without loading even though the cube is constantly moving?

[rancid olive]

I used to play back then and I remember i had some chars and so, is there a way that I can see which server/email ive used back then? I dont remember at all

[lyric lodge]

Show a screen with /logmode (see in #bot-spam )

[lyric lodge]

You can ask support, but I am not sure they are allowed to say mails/Tw/fb logins

[ivory citrus]

How long should I wait before I email them again?

If I haven't gotten a response yet

[lyric lodge]

3 to 4 workdays

[steel tapir]

coming back to this, I have emails from 2022 which show that I have used this account before, but when I login i have no data for any of the servers,. Did my account reset ?

[pine tendon]

One message removed from a suspended account.

[sinful yoke]

how do you know there is no data on any server?

[steel tapir]

because it says no date

data

i will send a screenshot

on the left side it says No Data

[sinful yoke]

accounts dont reset, but they can have an error grabbing the data for you rarely
can you try restarting your phone, logging in to your yostar again, then double check the server list?

[steel tapir]

I did try logging in again but I did not reset my phone

I will do that now

Still no data unfortunately

[sinful basin]

sorry if this is the wrong place, but for some reason ships wont appear at all, the only way to view any ship is to go into the archive

[rancid olive]

How can i contact them?

I think my account is deleted, i don't see any data and it just starts as if im starting anew, anyone knows if i can restore my account?

[raw onyx]

this sounds like a https://discord.com/channels/456397991847395339/468804420801527810 to me

[lyric lodge]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[blissful vigil]

Assuming you login with right account, press the top right button on the server list, it will scan the server for played servers and displayed your commander levels. If all servers show no results, you login with wrong account

[frigid crescent]

Does my progress will be saved if I made a acount? I think I already asked this before

[lyric lodge]

It will even if you don; t make an account

[frigid crescent]

But can I transfer my progress to a different device even if I don't have an account?

[lyric lodge]

Only with an account

[frigid crescent]

Got it and what is the total storage of the game right now?

[lyric lodge]

The size it takes? 18GB

[tough dirge]

Connection issues. Can login, but always loading with manjuus. Washington.

And now can't even login lol

[true tiger]

another connection issue. been reporting this half a day ago.
emulator capable of loading arknight, gfl, blue archive jp, reverse 1999 altogether. uploading and downloading external files still work. youtube is watchable, so this can't be connection or internet issue by any mean

i did a clean reinstall. looked over latest update and i had it dl aswell. nothing changed

[lyric lodge]

I had some issues myself this afternoon, took several minutes to load, otherwise post the /logmode

[molten bramble]

I am no longer getting notifications from the game anymore since the new u.i update is anyone else having this issue it's really irritating

[true tiger]

after digging into some old message ig the game is region blocked because im in SEA i think

can you use vpn or any apps with similar function to bypass this? has there been any successful attempt

[real canyon]

How to deal with this ?

[main beacon]

My phone with my account on it broke is there a way to get it back?

[lyric lodge]

The usual way. Unless you mean your phone. I don't think we can help there.

[main beacon]

what is the "usual" way?

[lyric lodge]

Login to your binds, select correct server, continue

[whole nacelle]

Hiii

apparently, Facebook decided to disable my account, which happened to be the only way I can use to login to AL.

-> Yes, I have a picture of my commander's profile
-> Yes, I have my UID and server
-> No, I forgot the date I made my AL account
-> No, I forgot the exact commander's level I am in (a close estimate i think)
-> No, I don't have a picture of my FB account

assuming I ask for help at Yostar Customer support, do I have a chance in recovering my account?

[cosmic dock]

send cs an email: [e-mail] theyll help you out. since its the weekend, they might be a little slower to respond, so be a little patient.

[whole nacelle]

Thanks! I would use it as a last-resort the moment Zuckerberg decided to turn down my appeal, but I think I might stay out of FB binding in the meantime.

I'm yet to consider yostar account binding since I still have my twitter in hand

[cosmic dock]

yostar is the safest. its not an account per se. you register an email. then when you go to log in, a one time code is sent to that email. no bs, and no hassle from social media binds.

[whole nacelle]

looks downright convenient XD

and would CS also be able to unbind that if things go wrong?

[cosmic dock]

yes they can. i believe you can have multiple binds at once. but get your account back first, then see 🙂

[whole nacelle]

thanks for the info! I'll definitely switch to yostar binds once I got my account back XD

[steel tapir]

I sent an email on 15th June and I havent got an email back, is it normal to wait for so long or do yall think there is an issue ?

[lyric lodge]

Its too long, try again

[steel tapir]

F

Thanks for telling me

hope I can get my account back this time

[signal raven]

Hello, my game is stuck on "update complete. Loading game..." is there anything I can do to fix this ?

[lyric lodge]

Can you post a /logmode screenshot?

[signal raven]

It gets stuck here

This has been the case for 3 days

[lyric lodge]

With /logmode (use in #bot-spam )

[signal raven]

Ah

Okay

[signal raven]

Post it here ?

Or in bot-spam

[lyric lodge]

Can't really read the red but it looks like a re-install is needed