tech-support

[elfin wigeon]

https://tenor.com/view/cat-death-lol-gif-20542436

[sweet depot]

If you gave them enough they'll find your account eventually, they helped me two times because I am such a loser lmao

[lethal anvil]

@lyric lodge already have

[cunning gale]

Its probably just some coding bug, theres no logical reason for them to region lock the game

[sinful yoke]

/checkbind 342400990

[low wyvern]

request to https://en-user-stat-api.yostarplat.com/user/stats?lang=en&channel=azur&user_id=342400990&sign=6c38fff861868b9c4735278eac44dde8 failed, reason: getaddrinfo ENOTFOUND en-user-stat-api.yostarplat.com

[lethal anvil]

"Points to helldivers 2 situation" are u sure@cunning gale

[sinful yoke]

I cant pull uid from username but they can, if uid is wrong I cant doublecheck
but its correct from support side, if you have yostar connected and they can confirm, then its something wrong on user side

[sweet depot]

Hmmm weird, maybe insist that you can't login, personally I didnt have any bind to it but not really sure about that. They may eventually give you back the account. If not I don't know :/

[cunning gale]

I dont think that is comparable, it bugs out depending on the phone language, which probably means that during the massive update something went wrong and they only fixed it for english and some other large languages

[sinful yoke]

the game is not region locked lol

there are certain countries where the game is not allowed, that is due to laws

if this is a debate, take it somewhere else
its ridiculous to assume and especially in a channel thats meant to help

[frank forge]

This is old image

[sinful yoke]

maybe the bot broke then, I'll double check
but the support one is definitely not broken

[timid marten]

Hello, does anyone have this problem with eternal loading game?

[sweet depot]

Update your game within your app store

[sinful yoke]

is it a black screen, picture of enterprise, or faction loading screen?

[south relic]

yes, what system language you got?

[lethal anvil]

Then I will see myself out and I apologize for my transgression. Have a nice day

[sinful yoke]

I suggest to restart your phone and install new AL update regardless but if it persists let us know

[timid marten]

This happened after update throu app google play

[sweet depot]

I got 2 updates for the game, the second time was a patch for the broken loading screen

[timid marten]

Oh, TY

[sweet depot]

Hope that helps

[south relic]

try switching system language to English when you see that your AL is up to date

[formal roost]

I can start playing Azur lane JP with JP language phone

This update makes the game hiccups a bit.

Should i reinstall game? (I have bind account already.)
For fixing.

[proud steppe]

i'm not bind x to yostar but i find bind account how many old?

[frank forge]

Finally

[woven jetty]

I'm stuck on the Loading game... screen

[frozen veldt]

hi, how can i contact the custom service ?
because yesterday issues i lost my accont and i really want to get it back

[formal roost]

for any person who play azur lane on respective server (JP or EN)
for example mine is JP - i have to change phone language just to play the game.

The app right now might be wonky as you see. so whatever you do, don't uninstall unless it's last resort.

[south relic]

android? game is updated fully? what system language you use? if its not very common one try switching to English

[formal roost]

and for the Account stuffs
We known that all server discontinued the twitter option.
so you had a option to use yostar account, registers with own email or gmail or (if you play IOS) apple id

[south relic]

/techsupport

[frozen veldt]

well, that's the problem. i thoung my game files were corrupted so i uninstall the game. i was sure the account was linked with the playstore account but it wasn't

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[south relic]

there is no playstore link

[frozen veldt]

i bought some stuffs with money into the game and i'm hoping that this will help to have back my acc

[frozen veldt]

I wish I had known before...
I thought the account was linked to the Playstore and so I didn't think about creating or linking the account

[south relic]

email them it will take some time but they will likely be able to help you

[frozen veldt]

is this the email [e-mail] ?

[south relic]

yea

[frozen veldt]

okey

thank you for your suggestions

[golden ridge]

Bros im on JP as well and didn’t link yostar account before the update 💀 right now it just shows a blank white screen when i try to click anywhere on the enterprise login screen.
os: ios 12.3.1

changed system to japanese and still same

[lyric lodge]

JP didn't get our fix, change language to JP. If that doesn't work you have to contact their support.

[golden ridge]

changed to japanese do i need to restart the phone as well

alright thanks bro probably the os is too old to show the browser i guess

[wet ingot]

I've been waiting on "update complete. Loading game..." Nothing happened yet.

How long do i need to wait?

[proud steppe]

ok thank everyone too i can login for some one use iphone before android you must look back backup form apple id

[south relic]

if you are on android, check play store if azur lane is updated, or if you are using uncommon system language change it to English and restart azur lane

[wet ingot]

Yes, it's updated. Ver 8.1.2 . I am using the phone in Turkish, there was no problem before tho. Cleared cache, force stopped nothing changed.

[south relic]

someone said turkish was not working

[wet ingot]

I was able to play it before this update

[south relic]

yea this update messed it up

[lofty marsh]

I am guessing people are also unable to play the game now?

[south relic]

at first it didnt work with anything other than JP and CN then they released a hotfix that fixed it for most system languages

[lofty marsh]

I have a question, Azur Lane is currently not opening and I did the potato move of deleting and re downloading it. . .and now I am stuck on black screen. Have I both lost the acount and will be unable to play the game?

[south relic]

if you didnt bind it you will need to contact support, but i was in similar situation

changed phone language to english and it started working

[lofty marsh]

I see. I will try it I guess

Ok the game is opening now, so that is a start, just have to get the acount back

still thank you very much

[proud steppe]

my old phone when recovering the ID need chang time to jp too

[wet ingot]

I already binded my account to yostar tho

[frozen veldt]

Another fast question:
how many days do i have to wait to recive an answar to my email ? i sent it yesterday, a whole day has passed, and still no reply.
Ofcourse it'll take time but approximately how many days ? 🤔

[lyric lodge]

3-4 WORK days

[south relic]

idk.. I sent them a bug report and got back what I think automated response... they are quite busy now with all the mess...

it took a whole 1 minute for automated response 😛

[frozen veldt]

well, at last u received something back 😄

ahhahahaha

[junior fjord]

How may I fix this guys

Android JP version

[south relic]

Jp server? tried to reinstall game?

[junior fjord]

I did

[south relic]

try switching language to JP and restart game

and by language i mean system language

[junior fjord]

Lemme try once more

[south relic]

not sure if it will work for JP server. so far only people on EN had this~~ fix~~ workaround work

[grave bobcat]

hmm is this a know bug? black screen in TB mode, using emulator

[graceful wigeon]

I tried it again and I keep getting the same error

[coral solar]

is there any way to restore my account that i had binded with twitter? basically havent played since the big changes to twitter, now i decided to come back but its impossible to use the twitter login
i only had it linked to twitter

[toxic salmon]

still can't launch azur lane 8.1.20 jap android version, stuck at startup screen 😦

[lyric lodge]

JP version you NEED to set your language to JP, they didn't fix it like us

[tribal bluff]

And it isn't fixed for us.. If you use language that is not English it doesn't open

[lucid fractal]

Using Bluestacks 4, it'll get stuck on the black screen independently of the language selected.

updated to latest version, reinstalled, changed language to english, japanese... nothing worked as of yet.

[hexed oriole]

Question due to recent update. Would it be necessary for the game to be back up with the phone back up as the size of the game make backing up with too big for my iCloud storage?

[wispy lynx]

I guess this is it for me and AL, uninstalling now. Was nice while it lasted. 🫡

[analog hatch]

Have the same issue right now on global version...

Before that I had the infinite loading on Enterprises screen

After the initial 1gb update in Google Play, downloading 90mb update didn't help me so I tried reinstalling, now it's this...

Missed login yesterday, wish that I won't miss more days because I know that if I will start missing days I will go on prolonged hiatus again...

[lyric lodge]

Again, mine is set to Dutch

[lyric lodge]

Clear cache seems to be common suggestion

[lyric lodge]

First and only post, no idea what is wrong posted...

[lucid fractal]

I did that too, and it keeps not working, just more black screen.

[tribal bluff]

Does it work?

[analog hatch]

I really don't know if that black screen is just yet another perma-loading screen or it's downloading stuff hiddenly and my internet is just too slow to notice things unless I will leave game open over night...

[lyric lodge]

It's stuck, it asks permission before downloading

[analog hatch]

Oh god, it required changing language...

Hate when I have to change stuff like this...

Remember how in another one a ton of people had issues for hours, before there was realization that light savings hour switch screwed them over...

Why do things like these happen?...

[lucid fractal]

I hope everything gets fixed soon...

[cosmic thorn]

Hey, is there any way for me to lower the amount of space AL takes up on my phone. Even without comics and such downloaded, it takes up 21GBs for me

[lyric lodge]

21Gb is too much. It's around 17.5 with all. You can reinstall to save space?

[cosmic thorn]

Any idea what's taking up all that space? Is there any way I can fix it? I've deleted and downloaded it again multiple times and it still takes up the same space

[lyric lodge]

Are you on apple? It is said they take up more space

[cosmic thorn]

Yes

Version 17.4.1

[opaque cape]

Just dropping by to check, have they fix it yet?? 😂

[desert parcel]

Does anyone know why OpSi is stuck on loading?

It was working fine until I entered another area

[vast helm]

Hello. Yesterday the game did not load properly and I uninstalled it. After installing it again my account was lost. Is there any way to restore it? My ID was VincentXI, around lv 34, server Little enterprise. Thank you.

[opaque cape]

😂 same thing happen to me, I’m here just waiting, see if they fix it yet.

[raw onyx]

Did you two link your account to Yostar, Facebook, Twitter, or iOS for Apple? @vast helm @opaque cape

If not, then you would need to email customer support for further help on account recovery. Having your UID, server, username would help them with faster results. If you bought anything in game, you should provide those receipts (although I’m not sure if you can recover your account purely based on in game purchase receipts). I recommend binding your AL account to Yostar in case you lose access to a third-party bind.

email: [e-mail]

[raw onyx]

Restart your game

[opaque cape]

FB

[raw onyx]

Try logging in with the Facebook option then

[opaque cape]

Well, I did, this is what it tell me 😂

[raw onyx]

im guessing restarting your game didn't fix the issue either

[opaque cape]

Well I can try that restart later tho 😂

Change to JP language didn’t work tho 😂

[raw onyx]

if restarting the game doesnt work, you can try restarting your device. if you're still having that issue, you would likely need to email cs.

once you get your account back, i recommend binding to a yostar account as well in case something like this happens in the future

[desert parcel]

Restart how?

[main hill]

Can someone help me fix the Japanese error?

[raw onyx]

force close the game and reopen it

[forest phoenix]

yeah mine too, after updating i stuck in here

and the i stucked here after reinstalling

[main hill]

me too

[forest phoenix]

perhaps there's a bug?

[carmine hedge]

Change your system language to Japanese.

[forest phoenix]

how?

[carmine hedge]

Go to your phone settings. After that, it depends on what phone you are using.

[desert parcel]

I did it and it's still stuck on loading

It only occurs on OpSi but I can play normally on the campaign

[raw onyx]

force close the game, turn on airplane mode, wait 5 seconds, then off airplane mode, wait till you're fully connected to your internet, and reopen

[forest phoenix]

my phone doesn have japanese in the system :/

[carmine hedge]

My condolences.

[forest phoenix]

damn

is there gonna be fixed in next mt?

[carmine hedge]

Not likely. JP devs didn't mention anything regarding this.

And it won't affect JP players.

[main hill]

changed and still the same

[forest phoenix]

what's the contact email to Jp server tech support?

[desert parcel]

Didn't work either

Should I re-download assets?

[raw onyx]

might have to. i gave all the options i can think of really

well

try logmode

idk if u can activate it when its stuck on loading tho

[desert parcel]

Log mode?

[raw onyx]

/logmode

[low wyvern]

https://youtu.be/l3ujs7D0tFE

[desert parcel]

Does this mean something?

[forest phoenix]

how can i know if the debug mode is activated if the screen is pitch black?

[raw onyx]

it says your network timed out. seems to be a wifi issue. try restarting your router and modem, wait 1 minute, turn everything back on and see if it works

if not, try restarting your device. if that also doesnt work... i got nothing else

[raw onyx]

[e-mail]

they will only respond to cs emails in japanese

[ripe yacht]

how would i deal with not getting the gems i paid for

[raw onyx]

/techsupp

..

Did restarting the game not update anything?

[ripe yacht]

yeah nothing changed and apple wont resend the receipt

[raw onyx]

wdym won’t resend the receipt?

Well, there are different ways to show you purchased gems anyways.

if they won’t resend the receipt: settings>apple id>media & purchases>purchase history

it should also show lending purchases

Take a screenshot of that and a bank statement (if the charge already went through) and send an email to customer support. Let them know that you didn’t receive your gems after purchase

[e-mail]

[ripe yacht]

weird thing tho apple wouldnt accept any cards so i had to use a parents

[lean quiver]

I can't enter the game, it stays on the loading screen

[ripe yacht]

so i ordered the gems in january but only now did the purchase go through

[raw onyx]

Apple won’t accept cards likely due to the fact they expired or information was entered wrong

[raw onyx]

Check your internet connection and make sure it’s stable

[lean quiver]

There is no problem with my internet, I checked.

I deleted and reinstalled the game but it still didn't work, I get an endless loading screen.

@raw onyx

A friend of mine has the same problem.

[raw onyx]

You probably have to wait for the next maintenance. A lot of people had this issue before. Usually reinstalling the game works

/logmode try this and see what it says

[low wyvern]

https://youtu.be/l3ujs7D0tFE

[ripe yacht]

i know thats why i used a different card

i have the order info but not the receipt

[raw onyx]

did you pull the info from your apple ID purchase history?

that should suffice as enough evidence for customer support. if not, you would need to ask your parent to show you the bank statement for the gems

[ripe yacht]

yeah i have the info, thanks for the help

[forest phoenix]

thanks, i forgot the email

i send them once in english and they replied

[toxic salmon]

thx, set to jap in android os under memu, at least it is updating now

[desert parcel]

I have the same problem but it only happens in Operation Siren, the campaign mode works fine and my internet is good too. I'm currently re-downloading the game and I'll come back to report when done

[north prawn]

I am stuck on the loading screen, should I re-install the game?

[halcyon field]

check google playstore update

[patent wadi]

Ermm what the sigma

[north prawn]

nvm I just re-installed it, thanks though

[halcyon field]

try to use "repair assets" in settings

[halcyon field]

if you want to try, try using vpn or something like 1.1.1.1 app

[south relic]

Turkish I guess? set your phone language to English and it will work.

[carmine hedge]

possible to have the support email.. please

that at d I am at home (without wifi) the game works.. and when I go out with 3 network bars the game no longer works...

and that on 2 different devices

[raw onyx]

try airplane mode. leave it on for a few seconds and turn it back on again

[carmine hedge]

nah same thing.. connection to infinity

[spiral ermine]

hey guys can you help me how to unbind my yostar email ?.

[lyric lodge]

Only support can

[lyric lodge]

Auto-playing hiddeen zones? That's a currently known issue

[hexed sleet]

Guys I encounterd this issue, but I cant reinstall. My account is on guest mode

[opaque cape]

Guest??!! That’s f… you should email support and remember your account infor. Like UID.

Have them help you bind the account to Yostar

@vast helm did you email the support yet? I have the same problem as you, and I got it back in 12 hours

[high bay]

Is it just me or has azur lane crashed a lot more recently after the update, I use LDplayer

[lucid fractal]

Crashing or directly just not running like is happening to me, I tried all possible solutions and nothing works for me.

[vast helm]

I did not link it to anything XD Thanks for your help 🙂

[vapid pier]

Help. It's funny, ik, but help. Should I reinstall?

[lyric lodge]

Known bug

[vapid pier]

Ty

So, no solution atm?

[lyric lodge]

There's 360mb patch, installed it yet?

[slender socket]

For the case of Bluestacks. The download seems to be taking forever. This is normal??

[south relic]

is the progress bar moving or its just stuck at "Loading game..."

[slender socket]

im in the Google play menu and for the download its just "pending"

[south relic]

not downloading anything else?

[slender socket]

oh wait there we go

now its on the game's loading screen "Checking for updates"

Huh. So it was stuck on checking for updates. I look around and the download is still pending in the store

[vapid pier]

Yep, no changes, still bugged

[slender socket]

for my case; bluestacks is just stuck pending trying to get the update

[simple copper]

so basicly.. switch to Japanese system lang and it works.. welp

[void rune]

how i can fix this?

downloaded the patch but the bug still there

[chilly pilot]

I'm still stuck at the login for almost 2 days now

[true wigeon]

this update just can't get any worse, my bind doesn't work and I keep getting the yostar popup, any ideas?

well managed to get back in somehow, do i have to bind it here again on Yostar or sth?

[lucid fractal]

What an update we are having this time around, tried doing everything once again, and it doesn't even open. 3rd day of not being able to update nor log in.

[woeful birch]

I don't know what's going on. When I have Anchorage in her pool skin she doesn't move nor talk when I tap on her. The live 2 is on. Whare going on?

[lucid fractal]

I hope we get more news about all this from Monday onwards.

[woeful birch]

Hopefully so.

[sinful yoke]

known bug #known-bugs

[lean quiver]

thanks

[strong ridge]

i do not know if anyone can help, or if some have similar problems, but i cant load the game on the emulator, there are not any updates to the game either

[raw onyx]

On the JP twitter it talked about Yostar ID binding. https://x.com/azurlane_staff/status/1774738482327674993?s=46&t=i2b9sPOxvQePaVW2jiqgUQ

アズールレーン公式 (@azurlane_staff) on X

【重要】
2024年5月に実施するストアアップデートで、
YostarID機能のバージョンアップ先行準備が行われる予定です。

また、ストアアップデート後、X（旧ツイッター）での連携ログイン機能が無効になる予定です。

↓YostarID機能の詳細については下記画像にご参照くださいませ↓

#アズールレーン

Twitter · Apr 1, 2024, 10:00 AM

[true wigeon]

yea i bound it to email and also did usual old binding to be sure I guess

[tight vortex]

Have they still not fixed the issue with the game not loading?

[toxic salmon]

I have to keep the android default language to JPN or it will refuse to launch (under ENG), this version update is such a mess, I hope the dev will have a complete fix next update

[lyric lodge]

Did you install the 90mb patch in appstore?

[tight vortex]

Yes, just downloaded but once I loaded game said I need a 10gb update to

[lyric lodge]

That's the update, and it's loading for you

[obtuse lotus]

Everytime i try to sign with facebook it says faile dot verify third party parameter 100190, does any know if they changed things with facebook in the past month or so, I only stepped away from the game for a little bit. any help or ideas would be helpful!!

[tight vortex]

Wtf have they added that's 10gb!

[tender lintel]

They didn't add 10gb of stuff, it's replacing old assets with the new system.

Your overall size should remain about the same after the update

[sinful breach]

Has anyone noticed more battery consumption from the newest update or its just me?

[lyric lodge]

Nothing changed on my end with FB login

[obtuse lotus]

hmm not suire what the issue is then, all i did was reinstall the game, and now i cant sign in, and facebook says everything is good, so i dont know what to do

[weak ledge]

Anyone know how to fix this?

[blissful sail]

If I logged in with a Twitter account back in the day but I deleted the Twitter account now is it possible to get back into the game on that account?

[autumn plaza]

Anyone else having issues downloading the latest update on Bluestacks? I boot the game up, it tells me to manually update the game and sends me to the play store, but rather than an update button it just says play.

I've also gone under account app updates, but Azur Lane isn't in there with a pending update.

Oh. Somehjow I just fixed it by repeatedly going in and out of the update/uninstall page for it.

Wierd.

[slender socket]

Me

[autumn plaza]

I just kept rotating through the first image page there and my account and eventually "play" turned to "update".

[slender socket]

well, im playing via Bluestacks

[autumn plaza]

Maybe that'll help you, but it seems like a pretty random fix.

[slender socket]

On Bluestacks do I just need to select "Home" and "Azur Lane" repeatedly until something happens?

[autumn plaza]

I was alternating between the screen in the top picture there and this screen.

[slender socket]

isnt that what i just said?

[autumn plaza]

I have no idea why it suddenly switched from play to update, but that's all I did.

[slender socket]

I cannot show images here because i got my image perms removed

[autumn plaza]

Well that's not the home menu.

It's the manage apps and device menu.

I'm not sure if that makes a difference though.

[slender socket]

which icon is that on bluestacks?

[autumn plaza]

I only did it about 3-4 times before it changed.

It's under your profile and account settings. It's the top option of the menu settings when you click your name icon in the app player.

[slender socket]

just show me screenshots step by step

[slender socket]

im on bluestacks 4.280.1.1002

[autumn plaza]

I doubt version matters.

This is part of the android emulation section of a google account management.

[slender socket]

i want full screen screenshots, not cropped ones

[autumn plaza]

The full screenshot has my account details, so no.

[slender socket]

just blur them

i had to look it up, found it

Apparently its Systems Apps > Android Settings

[autumn plaza]

I was making some screenshots, but yeah.

Then followed by the two screenshots above.

[slender socket]

oh the play store icon

mine doesnt show that in that pop up

[autumn plaza]

Are you emulating android or iphone?

[slender socket]

BLUESTACKS

told you already

ANDROID

o

wait

found the icon

was on the left most side the whole time

found the manage apps and device section

Still stuck as the game is still "pending"

[slim stone]

How fix ?

[slim stone]

If reinstalling the game does not help what then ?

Ty bro

[slim stone]

After reinstalling and restarting the phone, the problem did not go away.

Obb didnt touch?

Oks, try it

[swift kindle]

I had to uninstall the game due to corrupted files after the last update. Problem is, I don't have a clue what my login is because it's been ages since I signed in last. Anything I could do to try and figure it out? Could use some help with this as I haven't had this issue before.

I've been trying all FB and E-mails for YoStar accounts but I can't seem to find the one for my Level 79 accnt on Lexington

[drifting sparrow]

Hello,
I get this error when I try to login via facebook. Anyone can help me?
It is on iOS

I did even reinstalled

[swift kindle]

I have several. And trying to log in through each of them, and going to Lexington, takes me to the tutorial with Suffolk and Norfolk.

[drifting sparrow]

But it did not help

I have the app

It always forwards me to the web one

But logged in on both :c

[swift kindle]

Let me try

Is there a way I can purge all the FB accounts from the game? So that I have to sign into each one manually?

[drifting sparrow]

No, always goes to web

[swift kindle]

Or does it just go through the verification to the email?

[drifting sparrow]

iOS

[swift kindle]

Okay, thanks. Let me give it a shot.

[drifting sparrow]

Yes, let me try another one, since Apple has Changed things there now

I see, I check that

Both, all cookies are allowed and java is enabled

Yes

Never changed any settings there and not working at all x.x

Nope.. did not work, same error

I try again..

[slim stone]

Lol didn't work, again this error, ama all clear with data

[swift kindle]

@carmine hedge The tip about the "Results Found" helped, thank you so much. YoStar CS also got back to me right when I started so I was able to check the email they said was connected to it, hit Results Found, and I was relieved when it said Level 79 next to Lexington lmao. Thank you so much

[slim stone]

What u mean ?

Nothing changes, the error remains in place

[drifting sparrow]

ok nope, tried twice not working at all

[slim stone]

Wifi 5g

Bro wifi 5 class

[drifting sparrow]

alright i try that later on

[slim stone]

What do you want me to do, change the network?

The same thing happens on wifi

Bro dual working

Ehh ty for try.

All good bro

[stable prism]

Hello everyone! I'm having issues logging in with Facebook (it's an old account that I am trying to get back into, but it was linked to my facebook). It gives me a "failed to verify third party parameter" error

[indigo zodiac]

Can anyone help me? Its stuck like this. I update my game and when I tried to enter,It said that I have to dowload 10GB files. I dowload them but its like this

[strong ridge]

Idk but I had a problem where the game just says loading game, I had to change the language to JPN on my emulator for it to work. Apparently other people have this problem too since last update.

[true wigeon]

for me was having to change emu language to jp

[drifting sparrow]

I have the same issue, are u on iOS too?

[fickle rover]

uhm...something wrong with the top up site my payment keeps being cancelled

[shadow patio]

i cant download the game update

[iron flume]

hello guys how to recover account ?

[stray kayak]

For the load screen issue, I tried manually resetting cache and it worked for me. If not possible, maybe can try redownloading?

[stable prism]

Yupp, I am iOS as well

[lucid fractal]

That didn't work for me, sadly, neither changing it to english. Still stuck on the black screen. Yes, every update from google play was downloaded, and I reinstalled the game 2 or 3 times already, also cleared cache every time, and still stuck there, it doesn't even open. Using BlueStacks 4.280.1.1002.

Later today I'll be trying running it from another laptop I have, which uses LDPlayer 9, maybe I have more luck that way.

I hope dev team can give us more information about all these bugs, errors and failures to run correctly and find a solution soon.

In a few words, no solution mentioned here worked for me.

[strong ridge]

I use ldplayer9 all I had to do was to change the language to japanese and it simply worked

[lucid fractal]

Thanks, as I said, I'll be trying it later then, I really hope it works for me too. And I also hope all these problems get hotfixed sooner rather than later, I need it to be working on both laptops.

[iron flume]

guys how to fix this

FB bind erroring

[mortal hill]

Anyone else on IOS stuck on the "Update Complete. Loading Game" screen

I havent tried deleting and redownlaoding yet

but ill do it soon.

[drifting sparrow]

Okay, i got told a last way to try, did not do that yet

@stable prism this one i did not try yet

[warm nest]

urgh...... i stuck like this several times, it my hardware not strong enough or just a bug?

[jovial fable]

How easy is it to unbind a yostar account that I can no longer access due to the email I used being deleted, meaning i'd need Yostar to unbind it from their end without access to the email the account is registered to. (Doing this to rebind it to a different email.)

[brisk parrot]

try contacting support, maybe they can help

[jovial fable]

where do I do that?

[brisk parrot]

email them at [e-mail]

[jovial fable]

ok thank you

[slender socket]

Reinstalled AL and now back in business!

[willow wave]

i need help 🥲

getting this screen at start up

tried everything including reinstalling

[mortal hill]

Anyone who could fix it in IOS

I even deleted and reinstalled

[mortal hill]

Did u fix it

[indigo zodiac]

Yep

But I have to use my device's language as japanase ☠️

[indigo zodiac]

It only works like that

[mortal hill]

Lmao

[sinful breach]

Try downloading the newest version in your App store and if that doesn't work try switching your device's language to English.

At least this is what yostar suggests for the time being if you are on android and have the black screen issue

[remote parcel]

same problem

[remote parcel]

same problem

i want my account back

[drifting sparrow]

So seems like it is iOS and AL Problem?

[remote parcel]

yup

i tell you this has got to be the most annoying problem for AL IOS players right now

just scrolled up and it turns out this has been a problem since 3 days ago

gg

[drifting sparrow]

Damn.. hope they fix it soon

[obtuse lotus]

same ios players got punked

[lucid fractal]

@true wigeon @strong ridge Well, looks like it's working fine on the windows 11 laptop with LDPlayer 9, no need to reinstall, change emulator language or other strange solutions, just updated and it is running perfectly for now. Still need to check the oil texture issue, but for the rest, it is running flawlessly. I understand zilch, I hope all issues get solved as soon as possible for everyone, as I still need it working on my other laptop. I'll keep everyone updated just in case something unexpected happens.

[sinful yoke]

I havent seen this fb error until today, so im not sure its 3 days

can you try to repair the files and see if that helps?

[lucid fractal]

Yes, there's bug of big oil texture.

[drifting sparrow]

Does not help, error must been at least since yday, I had it yday already

[tame silo]

Anyone updating from qooapp?
The game just doesnt work both on phone and emulator

[lyric lodge]

Is the qooapp store updated?

[rotund perch]

apkpure looks like it has both versions

[tame silo]

Does the update prompts you to log in to your account again?

[rotund perch]

for me (jp server) made me do so

[tame silo]

does that mean my account now a guest account I assume is gone?

I binded my account on twitter but last I heard twitter was removed as log in method

[rotund perch]

TBH i don't remember when they removed the twitter bind but recovering an account is always a pain i saw people on reddit saying that if u have something like a recipe of purchase is the best way

[tame silo]

it still showed my twitter name last I logged in
guess can only hope the update didnt delete data
thank btw

[uneven mantle]

Where can I contact customer service to recover my account?

[obtuse lotus]

so with the facbook accounts not working for ios, will they try to fix it before this biug event, or will i need to contact them for account recovery?

[lyric lodge]

Only for JP

[tame silo]

yea my account got logged out after update
trying to email cs@azurlane to see if its still possible to recover

[waxen grove]

So what’s up with this. I keep seeing people say theirs is like 30gb total but why is mine higher

[iron flume]

en server to removed Twitter method to i can’t log in my account

[quick wigeon]

Is this a bug or something? I play on android btw.

[rough forge]

not sure i had to reinstall the whole game on ios when the update happend

[vapid tulip]

Anyone Kagazumo "Diligent Domestic Discipline" l2d just stop working? Mine did just recently so her l2d doesn't do anything anymore. Any input doesn't work and it also broken in her voice lines preview. All my other l2d works and repair l2d doesn't work

[coarse flint]

Sorry everyone, may I ask? I forgot my azurlane account password and now I can't open the ship that I locked. Is there a way to reset it?

[cosmic dock]

unfortunately no. you need to email cs to have them reset it. their email is pinned in this channel.

[carmine hedge]

Good morning . always the same problem.. I want to connect to my account on the litel enterprise server, but it doesn't work, I have infinite loading.. and when I connect it to the other servers everything works correctly

[azure raptor]

Why cant i get over this its stuck in infinite loading cant play the game

[coarse flint]

Thanks for the advice bro

[carmine hedge]

which server?

[uneven mantle]

it's just a small bug, you can either restart the page or just restart your device

[azure raptor]

Ive already tried restarting my phone i also clear cache i also reinstalled it

[carmine hedge]

@azure raptor which server?

[azure raptor]

Lexington

[carmine hedge]

I have the same thing as you but on another server.

[azure raptor]

Faq dis update

[carmine hedge]

can you connect via wifi?

[azure raptor]

Im using wifi

[uneven mantle]

there is only one little enterprise server?

[carmine hedge]

try connecting to another game server, to see if it's you who has a problem or it's the game

[carmine hedge]

Yes

[uneven mantle]

Ok

[azure raptor]

The problem is i cant select server it happens after i open the game

See this vid

[carmine hedge]

Ah !! then I can't help you anymore sorry 😭

otherwise wait tomorrow, apparently they are going to do maintenance

Maybe it will be corrected

[uneven mantle]

I had a bug, I uninstalled the application without knowing that I just had to go to Google play so I reinstalled and connected to the same server and I was not connected to my basic account (lv85) so I'm in a bit of trouble

[uneven mantle]

The bug

"I am stuck on the loading screen, should I re-install the game?" Is the bug

[remote parcel]

yostar punking IOS AL players

[azure raptor]

There is so many issue this previous update they should have made the update when they release new ships

[azure raptor]

Im using android tho not just ios is problem

[remote parcel]

gg didn't know android had the same problem as us

we're punked

i spent thousands on this game only to find me getting locked out of my own account after not playing for 3 months

[carmine hedge]

3 MONTHS !!!!!
you didn't contact support ??

[drifting sparrow]

He means he had a break

[uneven mantle]

where is customer service?

[wet ingot]

wtf

I uninstalled, reinstalled 2 times and i still can't access thanks to latest update

[lyric lodge]

No, it hasn't

[lyric lodge]

They broke a few l2ds. Hope they fix them tommorow.

[storm pollen]

I hope gyro gets fixed soon.

[wet ingot]

So, how do we login to game?

[lyric lodge]

Does it work if going from turkish language to english? (phone language)

[wise kestrel]

it worked for me lol, thank you!

[rotund flame]

Been having issues with the JP side of the game since it updated, would constantly get stuck on loading screen and after uninstalling and installing like 5 times now I can't even get onto the data download screen (tried on a different device as well and it's the same). Can any kind soul help?

[gray flicker]

you need to change your system language to Japanese I believe

[rotund flame]

It all worked fine before the update even if my system language was in english though

[gray flicker]

yeah but maint fucked up something and other languages don't work, and unlike EN, JP didn't fix it yet

[wet ingot]

I didn't try, if i do that and go back to turkish, would it work as always tho?

[wet ingot]

tekrar trye geçince de çalışıyo mu bari? bir bilgi verirsen?

[lyric lodge]

Guess they really did not fully fix their JP screwup

[lyric lodge]

Until another dl is needed

[wise kestrel]

bakayım bi, baktım olmuyor ingilizce kullanmak gerek aygıtı

[wise kestrel]

well that sucks

[azure raptor]

Whyyy en stuck on loading loop i hope the uodate fixes this problem

[lyric lodge]

Appstore update

[coral solar]

stuck here on emulator, not a problem on mobile... any ideas?

[tame silo]

does tech support accept recovery requests again if the first request failed ?

[lyric lodge]

Failed how?

[tame silo]

they said they werent able to verify and were unable to provide recovery service

[sinful yoke]

unless you have new proof, you can attempt again

[tame silo]

I did try again but instead of the automated reply it just the ... reply

included some more pics and date too

[stoic fox]

Anyone know what this issue is?

[south relic]

actually if you switch away from English game gets stuck at "loading game..." again

[vast knot]

Here's what I did that can maybe help. Cleared data for the game (0 gb) -> when asked for Download resources I checked the smaller one (6.7 gb). Game loaded normally, I go in to the settings and individually download the extra stuff. I get error at a specific L2D asset, rest all normal.

[drifting sparrow]

Any plans for the facebook login problem?

[lucid fractal]

So I see something very interesting happens on Bluestacks emulator. All my android devices have 1.29 GB as Play Store download for Azur Lane. And as such, when reinstalling, those devices download 1.29 GB from Google Play. For some reason, Bluestacks 4's download for Azur Lane reinstallation is written as 1.20 GB and it downloads those 1.20 GB. Something might not be right regarding that. Shouldn't Bluestacks 4 have the same download size as the rest of Android devices and emulators? Might this be related to Azur Lane not working properly on Bluestacks after last update? For reference, I updated Azur Lane on Bluestacks 4 on 17th May, and on LDPlayer on 19th, so, on both cases, well after the 96MB Play Store update. Bluestacks black screens without any possible solution working for me, and LDPlayer 9 works flawlessly except for big oil texture bug. Maybe also the L2D issue, but I don't have L2D skins to check.

[dusk jetty]

I noticed my phone's battery draining faster in general since the update, but haven't found any consistent pattern to it. If I turn the game off completely and just don't run it in the backgorund (as I usually do for quick daily commission stuff), it seems to be normal. Haven't tested it enough to say for sure though. Can't say for sure but you might not be alone. Running on Android by the way.

[hearty ravine]

Any info when azur lane JP fix thw bug about being not able update in another languange other than JP ?

[peak hazel]

as far as I can tell I can't play the game either if the language is not in JP

[sharp prairie]

I keep getting stuck on this screen, haven't been able to log in all day, any way to fix?

[azure raptor]

Also me haha

[opaque cape]

Had the same problem, I just email them and they did binding to yostar for me, so email them, have it done in 12 hours

[vernal lagoon]

Any update with this one?

[opaque cape]

That’s the problem on my other comment, email Yo star, they will bind the account to yo star

[coarse folio]

Is there any way to get past this?

[remote parcel]

nope, still showing the same problem

[carmine hedge]

Hello, a few days ago I had a problem with the game and I had to uninstall it and now I have reinstalled it but I did not lose all my progress from a few months, I would like to know if you can help me recover that progress

[vernal lagoon]

Fair. I went ahead and emailed them as @opaque cape suggested

[opaque cape]

Sorry, but “I did not lose all progress”, so you don’t have a problem?? Or what problem do you have atm?

@carmine hedge so did you bind your game to, Facebook, Yostar, Twitter, Apple.??

[carmine hedge]

I want to recover my progress

[carmine hedge]

facebook, when I started playing for the first time

[fickle isle]

Hmmm
that's.... I dunno

Afaik Facebook login has been borked to the point that they dropped support for it, and Twitter hasnt been much better either due to the API shenanagins so binding to Yostar is the better move

[fickle isle]

Try logging in with your facebook bind and if that doesnt work, hopefully you have your UID and if applicable, any recipts of in-game purchases

[obsidian token]

Is LDplayer fixed yet

[carmine hedge]

The information I have is: my username and my UID

[opaque cape]

Then try email support, and give them the information when they ask for it

Facebook login is bonk/bad atm

[opaque cape]

Their email is [e-mail]

[sinful yoke]

no, facebook has never been dropped
they would say that if it was..

[sinful yoke]

hello, can you try logging into facebook on azurlane

[fickle isle]

Ah ic, mb
did it get fixed at one point or nah

[sinful yoke]

I dont recall it being broken anytime in the past year

its mostly twitter that keeps breaking due to api changes

[earnest dune]

Anyone have this problem? I'm playing on LDPlayer
When I get to Operation Siren mode it stuck at this "Loading...".
The "Loading..." will appear and disappear over and over and I can't do anything else.
I can play other modes but not Operation Siren.
Even close the game and go back still result the same.

But thank goodness I have my phone so I log-in via my phone and it work just fine.
Finished the zone and move to another zone and then leave the phone and go back to Emulator.
And when I go back to play on Emulator again, the "Loading..." are no longer occurring.

[raw onyx]

Someone had (or still has) the same issue as you. I had them use log mode and it seemed like it was a network time out issue for them, could be the same for yours. If it happens again, you can try restarting your wifi router and see if that fixes the issue

[earnest dune]

It usually fix when I close the game and log back in but not this time, apparently.
This is the first time when re-open the game did not solve the problem.

I think it might be a one time thing.
But if it happens again, I'll use my phone again as it works as I mentioned.

Well, if it not work then your suggestion is the last resort. Thank you.

[raw onyx]

np

[drifting sparrow]

Oh alright ty!

[rare crescent]

Constant and permanent black screen when starting the game ever since the last mandatory play store update.

[lyric lodge]

Did you install the 90mb fix afterwards from the shop?

[rare crescent]

can't find any new updates on the store

says I'm on the newest version

when I uninstall/reinstall, I get the "Azur Lane requires your storage permission" popup, but after pressing confirm the game goes black with no way around it

tried waiting it out, tried uninstall/reinstall, clearing cache etc

[lyric lodge]

You can check if it's version 8.1.2?

[rare crescent]

a tad unsure where exactly I can see that. The game won't load at all. But on the play store it lists no new updates and last updated "2 days ago", though the details says "May 16th 2024"

[lucid fractal]

@rare crescent Could you check this? Maybe it is related.

[rare crescent]

Mine was similar in size yeah. And I am using an emulator, though not bluestacks

I use LD

app details lists version 8.1.2, but only using 1.65 gb storage

[sonic juniper]

https://azurlane.koumakan.jp/wiki/Research_Academy

can we allow to know the rate of each gear in Prototype Equipment Design in research academy???

[lyric lodge]

no, we don't know

[lucid fractal]

Maybe there's something strange happening with random different update sizes depending on device. Dunno why this could happen, tho. As I'm having exactly the same issue as you on bluestacks, and no known solution worked for me yet.

[rare crescent]

really strange

game worked flawlessly for me before this update

[lucid fractal]

Same as me.

[sonic juniper]

why??

[lyric lodge]

Cause we don't know

[azure raptor]

I hope the issue gets fixed after the update

[thorny socket]

Can anyone do rotated the screen after update the app or now set permanently?

[hearty ravine]

Still the same after update

[thorny socket]

But mine can't rotated screen during play azur lane is like permanent set but is fine while play other game. On 2 phone

[grim axle]

anyone know how to fix this?

[night summit]

So pre-patch load seeming to be wonky

like will go back to logos, search for update again, and shut down

[grim axle]

no its for my jp acc

[elfin wigeon]

try to look for an appstore update

or since youre on JP client, change your phones language to JP

although its usually warspite loading screen if thats your issue

[willow wave]

i am having the same problem for the past few days tried everything still not working!

[willow wave]

its not complete black screen but like this right？

[shy basin]

So, I've been hacked and lost my twitter (X) account for good. I can't log into my azur lane since, cause they were linked
Is any other way to get my acc back?

[lyric lodge]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lyric lodge]

^ contact them

[shy basin]

TYSM

[wet ingot]

day 2 of waiting for loading screen bug fix 🥱

[spiral river]

The server isn't even up, it might be fixed with the new update

[strange basin]

I couldn't login, maintenance still ongoing?

It's gem fiesta

https://tenor.com/view/real-estate-its-free-real-estate-gif-11276235

[dark valve]

here we go again

[tawdry badger]

Is it another 2 hour of maintenance?

[strange basin]

people getting angry overcapping with pvp reset, I can only see gems

2 sets of extended maintenance please

ill have decaf with sugar free organic gemsss

Domain Expansion

[wet ingot]

I hope so, ofc. But is it really relevant to servers tho? I can't even access to "tap to enter" screen in the first place

[untold kiln]

Maintenance extended, again????

Another set of apologems?

Intern-kun must have it rough

[smoky path]

small download just dropped

[magic harbor]

this is what happens when they try to rush a patch out on a tuesday

[strange basin]

oooohhh

i can't login yeah baby

what is this amount of gems

https://tenor.com/view/crypto-gemology-gem-bae-salt-bae-crypto-gemology-gems-gems-gif-24455447

[smoky path]

its up

[scenic gale]

isnt there meant to be a new mail sorter ?

[sharp prairie]

I'm stuck on this, tried clearing game cache & tried restarting my phone. My internet speed and connection is good, 500Mbps download and 60Mbps upload with 27ms ping

Been constantly having issues with the game since last maintenance (last week, not today)

I did not reinstall the game, should I?

[strange basin]

try using vpn such as warp or tunnelbear

that bug started around guam's banner

[sharp prairie]

you are the best, downloaded surfshark on my phone (have an account for my pc anyways) and it instantly fixed this

[night summit]

I keep getting to the prompt to download the patch.
It sends me back to the opening logos.
Patch prompt again
Then game turns off.

[wet ingot]

Its still same tho, i can only enter game when i use the phone in english, which i don't want to

[spiral river]

Not sure then, I'm not Yostar support, just gave a suggestion of waiting

[high bay]

What currency are we exchanging gems from? I see the dollar sign but nothing about which dollar it is, also I'm pretty sure there were tax and stuff but how much is increased after tax?

[rotund spruce]

The new update is awesome. Full HD 4k (⁠｡⁠•̀⁠ᴗ⁠-⁠)⁠✧

[wet ingot]

144p

[high bay]

we do need a 4k option

[thorny plover]

Wait did the fucking problem i faced since last week black screen is easily solved by change Phone/Emulator System Language?

https://cdn.discordapp.com/emojis/591152391827750913.webp?size=160&quality=lossless

I need 10GB of data back downloaded from multiple source try to fix this fucking problem

[carmine hedge]

Is anyone else’s Ur Vouchers disappearing everytime you convert it?

Oh i just realized my issue nvm

[rotund spruce]

Relax bro

[sour girder]

I also have a problem with a black screen on JP

[thorny plover]

Go to setting change your language to JP

and then restart the phone

[sour girder]

I tried clearing the cache, reinstalling the game, nothing helped.

[thorny plover]

I does that too

But it suddenly work when i change my phone system to JP

Not sure but you can try change to English US

And restart your phone and enter the game

If it don't work tbh i don't know how to solve it just wait till Yostar fix it

[sour girder]

I'll try it too, if it works for you please let me know

[thorny plover]

It work for me so that why i feel really mad

Like 4-5 times reinstall the game

From Google play to APKpure and other source

[sour girder]

In the play market the game weighs 1.4 gb for some reason, but before it weighed more than 3 without an additional update.
I noticed it

[true dust]

this update complete. loading game feels like its taking forever, or is there a stuck loop?

[autumn light]

I am playing on EN. The time on the pseudo lock screen with the clock is completely wrong for me. It shows 9:21 am while it is 18:21 for me living in Europe. I guess this is LA time? Is this really intended?

[sweet bridge]

Yeah the game is for americans

thats why the daily resets are at a weird time for us europeans

[sour girder]

It worked, but what if you always have to change the language when you enter the game?

[sour girder]

thank you for your help

[thorny plover]

Don't know but you can try

30GB of my internet data

[night summit]

Anyone else having this issue?
Am I gonna have to reinstall the damn thing?

[thorny plover]

No, it not work

I have tried it

It stuck in loading screen forever

I can't use my local language if i want to play Azur lane

[sour girder]

We'll have to learn Japanese, in that case

[thorny plover]

Sound good

Tbh

[zinc aurora]

Anybody having the issue of no dialog box on the secretary screen?

[rare crescent]

no dialogue box on secretary screen and all l2d's are broken for me (animations loop and become uninteractable). Black screen issue persists on emulator.

l2d/dialogue box issue on phone

[lyric lodge]

Did you switch it off (3rd icon)?

[tropic turret]

re: dialogue box; have you tried this:

going back to the old UI -> enable the secretary dialogue box -> go back to the new UI.

That's how I fixed mine.

[rare crescent]

How do you go back to the old UI?

[lyric lodge]

In setting there is an option to use old UI insyead

[tropic turret]

Go to Settings, Options, scroll to the bottom, left column, I think the second option from the bottom?

Around that position.

[rare crescent]

That worked, thanks!

Now to find some fix for the looping animations

[sour girder]

What should I do if I don’t remember which server I played on? Tried everything except one filled

[ruby pecan]

guys my game has been stuck on the update complete screen since 8.1.2 update i tried different devices and reinstalling the game is there any other solution?

[zinc aurora]

Bet thanks

[naive fjord]

how did you get it to work I'm tired of trying and nothing works for me

[sour girder]

How did I get rid of the black screen?

[naive fjord]

yes, I'm stuck in there

[sour girder]

Change the language on the phone to Japanese

The only way

[naive fjord]

let me try

[lyric lodge]

Click results found when selecting servers

[sour girder]

I tried all the servers but didn't find mine

[naive fjord]

thank you that worked, at least now i can play, will need to wait for the app to update

[lapis wyvern]

wow, it's gaijin blocked lmao

[dull vale]

so i've had this issue for a few days now, but the stat screen for all ships, and even the chat log flickers crazily for no apparent reason. this even happened before the update that was mandatory last week, repairing assets etc doesn't help either - any idea what to do?

additional picture

[gilded parrot]

"Update complete, loading game..." this is all I get and seems stuck

[ruby pecan]

same here

[sour girder]

Is it possible to recover lost account data?

[ruby pecan]

i found a solution for that if you're playing on EN set your device language to english

[gleaming goblet]

um, it doesn't work for me

any other solution?

have been stucked for 3 hours

already tried all

[gleaming goblet]

i think its possible, try to contact cs

[sour girder]

Who can I contact then? and where

[ruby pecan]

try clearing cache if it's the first time it happened

[thorny socket]

I heard from my guild mate there option for rotated screen on game option (I didn't know is exist 😅)

but now the option is gone. perhaps during update my rotated screen is set to turn off

Before the updated I still can rotated my screen but during update Immediately can't rotated the screen.

I try uninstall... Still can't rotated my screen

[gleaming goblet]

already tried, seem i need to waiting

well now are latenight, i hope tomorrow, they already fixed it

[ruby pecan]

i hope so

i couldn't play for 5 days because of the same thing

i managed to log in only a few minutes ago

[gleaming goblet]

look for their official email

[sinful yoke]

was the account bound at all? @sour girder

[gleaming goblet]

woah, 5 day are long.. welcomeback skk

anyway, gn

[ruby pecan]

gn

[sinful yoke]

have you downloaded the app store/google play azur lane updates?

[sour girder]

Was linked to the play market

[lyric lodge]

That is no valid bind

[sinful yoke]

there is no google play bind, so what did you bind it to?

[sour girder]

When before that I entered the game through an emulator or on another phone, after logging into the play market and selecting a server, everything was fine

uid?

[sinful yoke]

I dont use android devices so I cannot say on the cloud system they have
but google play is not a bind or a valid one if it “worked”, it needs to be in game

do you have your uid?

[sour girder]

Can I write it here?

[sinful yoke]

you’ll have to contact support actually sorry
currently my bind checker is not working and under repairs, so staff will need to directly help you

their email is
[e-mail]

[sour girder]

Thank you very much for your time.
Thanks for the email

[sinful yoke]

hope its a speedy recovery!

[sour girder]

Will it be a problem that I completed training on a possible server on which I played before?

[sinful yoke]

no problem at all

[sterile bridge]

Me dumb dumb, me skipped the tutorial, now me got locked out of most missions
Please help

[lyric lodge]

That's not possible

[sterile bridge]

Like, theres the short tutorial at the start of the game
U can skip the entire thing by waiting a little bit

[lyric lodge]

Okay, and what missions are missing?

[sterile bridge]

Daily and the main quest so far

No actually its everything aside from the event missions

[lyric lodge]

You need to complete the main quest to a certain point to unlock those

[sterile bridge]

Yes i did up to 2-2 already

[lyric lodge]

What does it say for main mission?

[sterile bridge]

craft a gear

Ye now i got it

God im dumb dumb

Thank you for helping 👍

[viral cave]

What kind of error is this? I get an endless loading screen (those three Manjuus) right after starting my game. It then proceeds to just show this message. This has happened quite often recently, what can I do about it?

[runic saffron]

stack at this screen

Mumu12 everything latest

after few restarts game updated and fixed

full reboot of emulator confirmes it's fixed

Mumu12 still blackscreens with Vulkan enabled

[carmine hedge]

How long does it usually take for support to respond to an email?

[raven niche]

I've been using ldplayer for a while and recently started getting these kind of glitches, does it have any fix or something?
some ships don't show up at all in their status screen

[raven niche]

after clicking on confirm the game gets stuck on this screen

[opaque cape]

It was fast for me, in a 30- hour?

[winged gale]

So I am apparently stuck on the loading screen?

[winged gale]

Can someone help me with this...?

[lyric lodge]

Did you install the update from the appstore?

[winged gale]

...it's a manual update, isn't it...?

Yep... It was a manual one... Thanks, @lyric lodge.

And also sorry if that made me sound dumb.

[lyric lodge]

No pronlem, they had to release a hotfix (still with issues)

[lament lintel]

Guys Is it still same? log in to game without changing the phone language to eng?

it gets on my nerves

[carmine hedge]

after 5 long minute of charging

[azure raptor]

Wtf still the same

[bold thunder]

After 11 GB update ... still stuck this damn screen

[lone glacier]

I can't get in. It keep crashing

[ancient seal]

I can’t link my account to yostar, what should I do? It takes forever to load

[remote parcel]

this thing still shows even after the update

[azure raptor]

Still no cure

[remote parcel]

yostar punking al players rn

[tribal bluff]

Is there any newer version from the 8.1.2?

[neat bone]

How do I fix the stuck black screen with numbers on the sides on android?

Nvm, the region/language switch is a stupid fix and should not be the solution

[north imp]

Bro, how did you exactly fix it? I can't escape from that black screen

[neat bone]

In phone setting I switched region to usa and language to english uk, worked

After the last update they fumbled something with regions/languages

[hasty tulip]

Having issues with the failed to verify parameter error, trying to get my account back on ios(linked to facebook), my account is also on bluestacks and works fine

[bold thunder]

After change language en/usa fixed but still doesnt work base language

[bold thunder]

Stupid solution but works xd

[sharp shoal]

anyone stuck at loading screen????

[spark tangle]

same stuck here, i can open fine in emulator but cant enter on mobile

[sharp shoal]

what emulator do you use???

[spark tangle]

Bluestacks

sorry I mean LDPlayer

[sharp shoal]

hmmm

[primal quarry]

I have the exact opposite issue, im using Bluestack P64, and after install the game just stuck on black screen right after the manjuu logo

tried changing language, didnt work

[sharp shoal]

man this update is just dogwater

[spark tangle]

im just gonna attempt reinstall and see if that fixes it

[primal quarry]

lmao idk, I tried again and disabled location service on my emulator, as well as change language, and now it worked. I switched to Nox though.

Maybe there is some weird region lock on JP version

[golden radish]

I think text boxes for secretries might be bugged, running normal andriod client, everything updated, im sure I have the textboxes displayed

[trim gyro]

I got this new ui after i updated the game and i dont like it how do i get the old one back?

[primal quarry]

top right settings, and its at very bottom of the page

[trim gyro]

Much better, thank you very much.

[sage lichen]

Can't open the game in emulator after the update it seems

forever circling

but it seems to be working on phone

[remote parcel]

yostar punking us ios al players with this error

i can't even log into my account anymore

[sinful yoke]

contact support

[sturdy wadi]

Hello, I had a problem with my smartphone and after resolving it I had to reinstall the Azur Lane game. Unfortunately I lost access to my game account. This game account was linked to my Facebook and Twitter accounts, authorisation in which through the links on the start screen of the game did not allow me to log in to my game account. Could you please help me to restore access to my account. I used to play on Washington server, game nickname, I don't remember exactly, possible variants - Grey Smokie or Smokie or Smokie89.

[sinful yoke]

can you try logging into washington server?

make sure to change your server by pressing the button and changing it!

[sturdy wadi]

Yes, I tried it and when I log in after changing server, it logs into the new account and starts the starting mission.

[shell lake]

I have issues with the new UI and the secretary text boxes not showing up. Please ping me as I am going to bed and will likely forget to check. Thank you

[lyric lodge]

Switch to old, enable them, switch back

[tribal bluff]

Change the language of the os to the English

[azure raptor]

why still not fixing the issue my 4 year old account T_T

i cant even sign in because of the 3 manjuu loiading loop

[snow crest]

I still cant log in to the game im Stuck at the loading screen because it keeps crashing when i try to download the New update does someone have a solution?

[sturdy wadi]

Hello, I had a problem with my smartphone and after fixing it I had to reinstall the Azur Lane game. Unfortunately, I lost access to my game account. This game account was linked to my Facebook and Twitter accounts, the authorisation of which via the links on the start screen of the game prevented me from logging into my game account. I have already tried to change the default server offered to me for the game to Washington or Lexington, but both on the Washington and Lexington servers, when I log in, the game's starting mission with training is launched. Could you please help me to regain access to my account? I used to play on the Washington server, game nickname I don't remember exactly, possible options - Grey Smokie or Smokie or Smokie89.

[lyric lodge]

You need to mail support: [e-mail]

[sour girder]

The probability is low, they very gently sent me saying that the game nickname was not found🫠 When will you send a message technical support In the message, immediately write your uid lvl nikname and server

[wary junco]

Anyone know how to change time into different timezone?

is it bind to play store region timezone?

[outer herald]

It's bound to the Server Time apparently

[wary junco]

oh, thank you.

[sinful yoke]

ITS SEERVER TIME

SORRY CAPS

and I did it again

[carmine hedge]

How does sleep mode work?

[lyric lodge]

Stay a minute on main menu

[carmine hedge]

It doesn’t work for me… I’ll try reinstalling and see if it works

[primal citrus]

How do you switch between new and old UI?

[lyric lodge]

Under options

[wintry atlas]

For some reason i can't open the shop

Once i pressed it the apps just keep crashing

[sinful yoke]

try to repair your files first

[wintry atlas]

How?

I tried the repair assets thingy

But it says "no exception"

And the shop still bugged

[sinful yoke]

try to restart your phone

[wintry atlas]

Welp still the same

[azure raptor]

Its already my 5th time uninstalling reinstall and then turn off phone i did all i hope they fix it already sent them an email

[shell lake]

Thanks, works

[silk mural]

Help, I bought Lucky bag, but got a skin for Sakawa

She wasn't even on the list

[supple kelp]

Need help cause update download rate is slow

[gleaming yacht]

How can I log in to game, I already have my account bound with yostar and selecting correct server, it still starts the demo gameplay with Bismarck and Hood

[lyric lodge]

She's in the 2023 bag

[rocky jungle]

?

[lyric lodge]

Login to your bind in the left

[gleaming yacht]

Bro I did, it logs in successfully then I select my previous server (Lexington) still it starts the new game

[lyric lodge]

For VambraeL

[rocky jungle]

Thanks, it helped. But i don't understand how did i even log out.

[lyric lodge]

For you I recomend mailing support

[wet drift]

Ever since the update, my phone has been going to sleep mid auto battle. It use to stay awake until all combat was finished or stopped due to dock being full or low mood, etc... Is there a fix?

I've thought about having my phone screen never sleep, but I'm pretty against it.

[raw jay]

cant believe they actually done this
my ipad working fine with english language system though, perhaps because its apple?

well anyway ty for sharing the solution

[quick current]

Hello I am trying to regain access to my account after not playing for some time, I only have the login through Facebook and whenever I select to link the account to the game it fails verification and won’t let me login. I’ve already full reinstalled the game twice as well as logged out and logged back in to Facebook

[opaque cape]

Best way is email support

[quick current]

Ok I did this was just wondering if there were any quick fixes

[tranquil summit]

Hi , I have a question. I tried using LDplayer last night , I've played for a while on it and once I close it Windows defender picked up trojans from the exe file I used download the emulator. I panicked , removed the trojans and I immediately reset my Windows but I forgot to log out from Azur Lane on that emulator. My question is this , there is no chance to get ban because of that thing right, like if they tried to get my credentials and manged to get my account and use it / mess up with my account as long as I provide evidence to the support that I haven't done those things there shouldn't be any problem right ? P.S I'm sorry if the text doesn't make any sense , English is not my first language and I can answers to any confusions if you have any , please help me .

Alright , thank you very much for helping me.

[hazy urchin]

Where can I find the memories/secrets menu on the new UI?

You know, where the character and event story cutscenes are.

Oh, never mind. Just found it. =_=

[timber garnet]

lol

I was about to tell you

[hazy urchin]

Honestly, it was pretty much out of desperation that I selected what looked like some kind of "show the skin full screen" button. That's what I get for making assumptions, I guess.

[timber garnet]

I got used to it in 5 minutes

true

[hazy urchin]

The button to swap between the two menus IS kinda anonymous, but yeah...

Or rather, it looked more like a "remove the menus" button than a swap one.

At least on my somewhat tiny smartphone screen.

[stiff thicket]

So today I had to delete the game because of storage issues and now that I have downloaded again I am stuck in an infinite black screen

This in particular

I have already tried closing the app restarting the phone and deleting the cache and app data but nothing appears to be working

So yeah I am out of ideas so some assistance would be greatly appreciated

[royal willow]

Hello, I am old player try to play back after some time. I try to bind my account either Twitter and Facebook because they all said they have already binded with UID:100200. What should I do?

[cosmic dock]

email customer support here: [e-mail] they can help you with account recovery. they'll let you know what info to provide. if you have your account name, uid, and/or any purchase receipts, those will help find your account and prove ownership.

[royal willow]

I have already email to the custimer support.

[cosmic dock]

oh, good. hopefully they respond quickly!

[royal willow]

They sent me this instructions. I going to need some help with.

[lean prairie]

That’s what I’m waiting on as well

Mostly on the instructions part

[royal willow]

how long this is going to take after I done that?

[lean prairie]

That’s the part I’m unsure of

[remote parcel]

ios AL facebook login error

tried to contact support and it asked me for my uid... which i obviously forgot and i didn't purchase anything from the store

facebook is the only way for me to access my account

[lean prairie]

Yeah that’s what I was shown when I reinstalled the app yesterday and tried to log in as well

[lean prairie]

Your not alone

[remote parcel]

well i thought that the new update will hopefully fix this small issue

but i guess yostar punked us again

[lean prairie]

I mean it’s almost been 2-3 years since I last played

[remote parcel]

same thing

i progressed too much on the game though

wouldn't even think about starting at the bottom again

[lean prairie]

Mhm

[royal willow]

Do anoyone encounter UID:100200? when try to bind social media account Facebook and/or twitter?

[lean prairie]

I did

Like when you try to log in face book and go straight to the website to fill it out it said either the page is broken or is not there any more

Are there any announcements of when they’ll address it?

Because I already emailed customer service this morning as well but it’ll probably take time

I also kinda don’t want miss this event as well since this is one of the events I’m interested after a 2-3 maybe even 4 year hiatus from the game

No I think Facebook was the only one I binded it to

That’s true. I’m wondering if they’ll do rerun events as well

Because when I did a reset I binded my twitter and that worked fine

[royal willow]

I think I am going to make a Yostar account then bind it.

[lean prairie]

I also had two of the three Yamato class ships on that account as well

[livid furnace]

Hi I just reinstalled the game after a long hiatus and now non of my purchases or anything else is showing up can I get some assistance?

Thanks!

[dawn coral]

I tried reinstalling, and formatting this ipad and reinstall,and clear data and re login.

Help

Yep

Rotated around and it's the same

They do appear when I do sth like clicking hq and notification tho (blurred behind the popup menu)

[versed fern]

I get failed to activate stage error

from a1-a3

can't access b1 it tells the same error

[cosmic dock]

whichever fleet/s you used for a1-3, remove the ships and meowfficers and put them back in. sometimes theres a desync if you do something with the girls and the game doesnt register the changes on combat maps. ive only seen that when entering a combat map, not switching from one area to another. hopefully this fixes the issue.

[versed fern]

thank you, that fixed it

[cosmic dock]

glad to hear it! good luck with the event!

[slate moon]

Is the giant icons bug fixable? Like when using oil it shows the drum icon but huge and also the double drop item appears like that

[alpine cape]

I redownloaded the game and tried logging in with my email but got a new account instead of my old account, can someone help me?

[warm plover]

Left open overnight, tried fresh install still stuck what should I do changed language and its fixed nvm

[halcyon field]

try to choose the server

[halcyon field]

try to change it back to old UI, its in setting - option - use old UI something, idk if it work or no

[stiff thicket]

I think I will try reinstalling the app once more since formating isn't really an option because I have had this phone for 3 years and have lots of stuff on it. Thankfully I have other devices that should run the game no problem. Regardless thanks for the help

[alpine cape]

Thanks, turns out I was choosing the wrong server. Thank goodness

[halcyon field]

no problem

press that

try

no idea, I actually not remember if it showed up or nah for me too

[cosmic dock]

its a known issue. switching to the old ui and back usually fixes it. when it happens to me, sometimes itll fix itself after a battle. im sure the devs are aware of it at this point. the issues been brought up quite a bit.

[haughty cove]

is anyone else unable to go into event stage A1?

[broken gust]

When I open the game I get a notif to download an update (122mb) but when I click 'update ' it either restarts the app or just crashes fully

It doesn't seem like an issue that anyone is having after a brief search, but does anyone know anything about it?

[strange basin]

check if you have enough space

[cunning pumice]

the game is stuck on update complete and loading game. I restarted pc many times aswell. Using bluestacks

[broken gust]

Plenty, though it does say that about AL too. Though I assume it has no relation to the current issue

[cunning pumice]

nvm fixed

[azure raptor]

How did yours get fixed

[cunning pumice]

change emulator language to EN

[azure raptor]

Huhu im using phone android and im still stuck what do i do i already changwd the language many times😭 why im so unlucky

[cunning pumice]

did you change the language of the phone?

[azure raptor]

En is the default and i changed it too

[sinful breach]

I emailed them about it and they said nothing. They just adviced me to switch to EN.

[lean prairie]

I’m even slowly losing it trying to get my account back since Facebook log in is acting up

Like I don’t even know what the hours for customer service is since I’m in PST zone

[raw onyx]

You should just email them and they’ll back to you when they see it (unless you already did that). Usually takes between 3-4 business days.

Let them know about the Facebook login and create a bind with Yostar. Provide any information they ask for. Their email is in the pins

[lean prairie]

I emailed yesterday and still waiting on a response. I also don’t know which timezone they are since I’m in pacific standard time

I had to also fresh start and bind my twitter to it

[raw onyx]

Like i said, 3-4 business days. It will just depend on the queue. They’ll help you with account recovery so you wouldn’t lose anything on your Facebook bind.

[lean prairie]

I also just created the yo-star account as well not sure if i should bind it to the fresh start as well.

[raw onyx]

If you want to stay fresh then bind it to your newly created account. If you want to continue playing with your progressed account then bind it, your choice

[lean prairie]

I’ll bind it to my existing account once I get it back to save me the hassle if I run into a situation like this again

[cobalt fox]

Can you guys help me im stuck at the loading screen...

[cobalt fox]

Wtf i changed the language and it worked lmaoooo this is ridicoulus

I re installed the whole fucking game for nothing...

[lean prairie]

I’ve also been getting the same email with customer service on delays

Guess I’ll wait tomorrow

[sinful yoke]

it can take 1-4 business days for initial support agent to get to you
they are in beijing time zone

[lean prairie]

Alright thank you for telling the time zone. So when I first sent the email the first time does that mean I’m in a queue or something

[sinful yoke]

they work on first come first serve, then with any open tickets theyre handling they communicate with them first if theres new responses so it will be faster than the initial email

[lean prairie]

Since I’m in the pacific time zone I’m unsure when to contact

So would the best way to contact them when they first open or reply off the existing email they sent me earlier

Because I first tried in game customer service and it took some time for a response

Also question what if don’t remember my original UID on my lost account but I remember my In game name, commander level, and server my lost account was on

[raw onyx]

recovery is still possible. i dont know what they ask in order to confirm you own the account though. some people here have had the same issue as you (not remembering UID)

[lean prairie]

Yeah because I’ve been waiting since yesterday but the wait is 3-4 business days

Also the upcoming maintenance I’m not sure what they are gonna announce

I do hope they address with the Facebook log in issue

[lyric lodge]

That's 30/5, do you really want to wait that long

[lean prairie]

Yeah no because I’m just gonna try to wait see if customer service will contact me

Like I did customer service in game and email

[raw onyx]

they might be aware due to some people having similar issues to you and have been told to email customer support

[lean prairie]

I see and also sorry to sound to like a broken record like this it’s honestly been two years since I last logged in along with having an issue like this

[raw onyx]

yeah its np. things happen.

[south relic]

not sure what problems you have with facebook

[lean prairie]

It’s this

This was when I tried to log in through Facebook

It gave me this as the result

[south relic]

have you tried it more than once?

looks like all of you having problems with facebook login use iOS...

[lean prairie]

Way more than once and Facebook was the only one i bound my account to

And yes I use IOS to play azure lane

[south relic]

but on android facebook works... could there be some permission issue? idk.. I don't use iOS..

you could use an emulator to bind your account to another login method...

[lean prairie]

Wouldn’t that be via computer

[south relic]

yes it would be

[lean prairie]

Which emulator

[south relic]

Bluestacks maybe?

[lean prairie]

Only computer I have is a MacBook

[raw onyx]

i mean, i have an idea, but that would require a huge amount of trust

the facebook login has been reported in #known-bugs so its likely the devs will fix it in the next maint since it affects their players. (though this is just my speculation)

[lean prairie]

Yea I saw that as well it was mentioned yesterday

Like I’m also being optimistic as well

I was able to access my account

Now I need to bind my yo star account

I was able to get my account back thank you @south relic

[wet ingot]

day 3 of waiting for loading screen bug fix.

What was the email btw?

[wet ingot]

Telefon Türkçe dilindeyse oyun açılmıyor tuhaf bir şekilde(?), İngilizce yap direkt açılır. Denedim.

[main sun]

Uh, is this right? Is this new update this big? Or did something happen to my game and it reset or something?

[opaque cape]

[e-mail]

@wet ingot