tech-support

[zealous flare]

Is gameloop safe to use to play azur lane?

[runic basalt]

if i buy gems with topup do i get the bonus gems? (not talking about the x2 rewards)

[sinful yoke]

yes

[zealous flare]

Thanks for the info :).

[night coral]

guys i cant buy a pack using paypal, error is OR-PPLT-06... other games can use the same paypal to pay, so strange

[night coral]

Yes

Even my normal debit card manual entry dont work

[topaz anvil]

I have not yet received the prizes for Laffey's questions event, is that normal?

[silk plume]

https://media.discordapp.net/attachments/468804420801527810/1191618278540451891/Screenshot_20240102_134304.jpg?ex=65a61800&is=6593a300&hm=075425f0a3c7999c3fb791333bbfd6a35f09a331868788c190d0f731b5eb55d0&

Regarding this last mission star
I used 1 but it hasnt shown any progress
Is thr a specific way of using the siren data logging tower to progress?
I used it while i was in this zone

[raw onyx]

/techsupport you can email customer support and ask for your rewards, assuming they’ve already been sent. I know someone said to wait after the 28th of Dec.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[night coral]

Yeah i reported to google

It doesnt add my card and they said its their end

They dont recognize the card

Ty

[worldly creek]

Houston, i've a problem with Kearsage's & Hindenburg's L2D skin

So the problem regarding their skins is that the game would crash and forcibly left whenever i tap select on either Kearsarge or Hinderburg recent L2D

it happened both on the rent section and the skin shop section

This problem doesnt affects other ship's L2D. so far, only Kearsarge and Hindenburg has this problem.

From what i could deducted from before this problem came to my acknowledgement is that my internet got shut halfway during downloading of both skins L2d.

I wish i could send u the video of that bug but idk if mod would allow video to be sent here.

that being said, a fast response to this problem would be very much appreciated by me

[agile hatch]

hi, i cant unbind my Twittter/X Account from azur lane and the account doesnt exist anymore so how do i fix it?

[spiral river]

This has been reported many times, you can see in known bugs. It hasn't been fixed, but there's no need to re-report it. The only fix is to redownload the entire game, including all L2D assets. Repairing doesn't fix it.

[worldly creek]

oh well, that's unfortunate.

can i atleast ignores the problem or will it still haunts me even after the event ended?

[spiral river]

It will continue to haunt you, you might be able to fix it by downloading the assets in settings, but I've never tried, as I always had a hard crash & locked out due to it being my only secretary

[worldly creek]

how about repairing only the L2d assets thru setting?

will it do any differences?

[spiral river]

Doesn't work

[spiral river]

Anything involving repairing assets, in my case, did not work. You are welcome to try but it might not work

[worldly creek]

well,it might worth a try.

also thank you for giving me help on this issue

[spiral river]

No problem, good luck

[worldly creek]

it failed

can it be fixed externally with its data thru file manager?

[spiral river]

I only play on iPhone, I would not know

My best recommendation is to reinstall the whole game & make sure all assets are downloaded, as I know for a fact it will fix it

[worldly creek]

alright, i might do that

[agile hatch]

yes i used Yostar

yes already logged in

ok ty for your help

[vagrant stream]

why my data has been lost

i lost my everything

my progress gone

how

[raw onyx]

if you're a returning player, the game auto puts you in little ent for tutorial

once ur done, just log out of the server and open the server list, press the "results found" button top right and you should see a little person icon indicating the servers you have accounts on

[vagrant stream]

its still same

[vagrant stream]

i do

i used yostar for bind it

[sterile kelp]

Good afternoon, how can I get my Azur Lane account back? On January 2, the game update was released, I installed the update and the game did not work except for the loading screen, nothing changed, I thought the phone was buggy, but no. Okay, I deleted and re-installed the game, the game worked, I was happy, I went through the training again, wrote my nickname (Mialy) and wrotes that this nickname was already taken. So I think my account still exists. Can you help restore my account?

[spiral river]

was it binded?

[spiral river]

are you clicking on the right server to log in?

[sterile kelp]

if I'm not mistaken then I saved

[spiral river]

With what? FB, Twitter, or Yostar?

[sterile kelp]

Yostar

[spiral river]

So did you try to login with it before you pressed start?

[steady surge]

Hello, I purchased a lucky bag and did not receive it

[spiral river]

@steady surge

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sage salmon]

what do I do if I get unknown error: -1?

I can't log in

can't do anything

doesn't let me repair assets as the cogwheel doesn't work

[vagrant sequoia]

Login again using the yostar/fb/twitter options

[sage salmon]

thanks, that worked

[vagrant sequoia]

[gleaming talon]

anyone here uses ldplayer? how is your fps with it? mine is usually at 10fps in meta fights

my specs are 5800h and rtx 3070 mobile 140w

[gleaming talon]

also how do I unbind yostar account?

[sharp crest]

customer support

[gleaming talon]

oh shit, ok, thought they would make it easier

[gleaming talon]

switched to mumu player 12 now it's about 50fps~

[random current]

How can I appeal a ban or find out what I even did?

[raw onyx]

/techsupport email cs and be polite about your ban inquiry. They likely won’t respond to people who have a grudge(?) because they were banned for something they did/didn’t do

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[raw onyx]

oops didn’t mean for the command to happen twice

[neon juniper]

i cant open my game. it keeps on saying to download 2.9 mb and then it goes back to start then asks to dl again its an endless cycle.

[solar wraith]

I'm stuck at the loading screen I just downloaded the game.

Nevermind support isn't going to help I'm just uninstalling the game It seems like it doesn't even want me to play

(1 star on Google Play)

[spiral river]

We are not real support, just a random user like you. The only thing to do is uninstall and reinstall. There is no fix currently.

You also messaged less than an hour ago... You need to be patient.

[tight hawk]

Yes this is the same issue I'm experiencing right now. It keep asking for 2.9 mb download but crashed everytime

[flat zealot]

Did any of the servers get deleted/shutdown within the year or so tried logging into an old account and non of the server had the data for it I check both accounts I had?

[fickle gorge]

Hello, like manatsu and berty_berty before me, I can't open the game... keep asking me to download a 2.9Mb patch and then crashes...

[spiral river]

IMO email

[spiral river]

Could you guys please report it to belfast chan (/submit) in #tech-support

It seems like a new bug, and if I remember right, the only other solution could be uninstalling & reinstalling

[fickle gorge]

I'm not used to type command in discord, but typing /submit dosen't seems to work here ?

[raw onyx]

I don’t think servers get deleted, at least to my knowledge. It wouldn’t make sense for a company to delete a server without warning their players in advance.

You’ll have email customer service: [e-mail] and ask them about account recovery. The procedure is smoother if you can provide your UID, server, and username along with any additional information they ask for.

[sinful yoke]

servers dont get deleted

[spiral river]

Sorry! It’s !submit in #bot-spam

[sinful yoke]

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[spiral river]

It got changed?

[fickle gorge]

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[sinful yoke]

no

[fickle gorge]

So I tried some things, and it finally reworked, I'm going to tell everything I did, maybe it'll help somebody, sometime :
Tried Uninstalling and Reinstalling the game, wich leads to the same problem, => trying to download the update chrashed the game.
Then, I turned off my device for ~10min.
The game finally did the update, and launch as usual.
So yeah... turning off youre device might be enough to resolve the problem but... that seems so random ?
Well, thanks for your time anyway !

[livid rose]

Hi, my ipad is pretty old and the game is always lagging / crashing. I’m going to get something else to play it on, is there a recommended tablet to use? Like an ipad vs a samsung galaxy etc?

[spiral river]

No, I have an iPhone and it's fine, I assume iPad would be equally fine

[raw onyx]

Just get an iPad / device you can afford that’s a decently new model. Everyone here play on different devices so our opinions are subjective

[livid rose]

thats fair and i know but both my ipad and a buddy who have the same model, we got the same issues so i figure cause its old and doesnt support the latest ios or something. Even tried deleting everything, full ipad refresh and it still lags. Internet connection isnt the issue too so i figure it might be the hardware. Ok thanks

[sharp crest]

processor just aint up to snuff with all those bullets on screen

[hearty briar]

Hi, I've tried binding my account on my tablet to be able to play on PC by BlueStacks, but every time I tried to login on PC new account is beeing created and I cant login on my main account. Now on tablet i got verification error 100140 and cant even unbind facebook account or bind twitter to try other posibilities.

[jovial wharf]

Ever since id say around a week or two ago I have been experiencing loading issues. It oddly lets me play for around 30 minutes till it totally stops and keeps loading for about 1-5 minutes then says "Network connection failed. Reconnect now (TimedOut)". And when I click "Confirm" then it starts to load again. Then I have to come back hours later to play again and the loop continues. I have tried restarting the game, restarting my device. My internet is fast and this dosnt happen in any other game. Does anybody know how to fix it? I can provide more examples if needed.
https://cdn.discordapp.com/attachments/722586653725556848/1193180110409441280/screen-20240106-0807162.mp4?ex=65abc692&is=65995192&hm=551eed4b41dd1193b30c53a3155dc2e77ec4a4ac9a19845eafc77261c8bd0e18&

[spiral river]

Did you make sure you’re trying to log into the right server? It usually means you need to relogin iirc

[west tide]

Need staff to contact me privately for payment issue

[raw onyx]

/techsupport and email them. They’re likely not going to email you

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[jovial wharf]

How can i check the stability of my internet?

Alright, I ran the test the stats seem to be fine.

Do you want to see the stats?

Thing is, now that I think about it. My internet does become very iffy with somethings like browser games and stuff. and I been on reddit before and people talk about how my internet provider is hella unstable.

Yeah theres not much I can do about it ill just have to deal with it. I really appreciate the help.

Yea I can try and complain. Maybe my box is outdated im not sure, but ill definitely try. Thanks

You too, appreciate it.

[static bay]

What do i do

[spiral river]

have you tried restarting

[static bay]

Trying it right now

Ya, it got fixed

[primal citrus]

I've had to restart at least four or five times today, I've tried restarting my device as well but it keeps happening.

[raw onyx]

can you specify "it"

[primal citrus]

Game freezes during sorties.

Seems to have self-corrected by now, but happened mulstiple times in the same hour before.

[static grove]

Algerie METAs skill doesn't show up over 1/2 the time, is it fixed by repairing assets or is it a bug?

[lyric lodge]

Bu g

[raw onyx]

some people have had the same issue as you, albeit the causes were all different. one of the fixes i remember reading was to reboot the game or uninstall and reinstall to fix the problem.

if you plan to do the latter, make sure your account is binded to yostar, facebook, twitter, or apple/ios for iphones. there's no bind for android devices

[barren drum]

I cant seem to get past the "retrieving latest version info" while using data, works fine on wifi and i can play other gacha games fine on data as well, any help?

My connection is fine, no storage problems or anything

I can login on arknights no problem, but not the same for azur lane

It also worked fine a few days ago, it just suddenly stopped working on data

[subtle socket]

Seems like what I'm going through, just can't get to little enterprise specifically, can get into other servers just fine

[barren drum]

My current theory is that its because my phone updated and it said that it broke some apps, or smth along those lines

[late viper]

the hell..,
||blame on NOXemulator for not fully record the screen||

[remote garnet]

is anyone here using mumu as an emulator? my game refuses to load

[hazy haven]

I have question, it seem i failed/ can't load saved game with Twitter anymore, usually there are options login using gmail in twitter,but now can't loaded. Then i choose login twitter manually and then successfully go to twitter,but then i back to azur lane app but there are no last login server,it showed lil enty but my acc was on avrora. Luckily i didn't get inside game, i managed to forcedly out off app. And i still have my account in older phone. So, how can i moved to newer phone, can we still use Twitter login? actually im scared to use yostar login

[sinful yoke]

login with twitter, select avrora, play

if you need more help or have a question definitely ask

[hazy haven]

How to prevent overlapped saved games?

[hazy haven]

So there is no more last server played sign anymore?

[sinful yoke]

it is local clientside only, it does not display on new installs

there is an icon that says My Character which is also local only as well, they need to be logged into first before it will display

[sinful yoke]

you bind your account to prevent this

[hazy haven]

Oh,okay, I'll try download it again

[hazy haven]

I have,1 with Twitter 1 with yostar

[sinful yoke]

is that 2 separate accounts or 1 account with 2 binds?

[hazy haven]

Nope,1 account

1 acc 2 bind

Thank you, I've moved to my new phone, thx god its not missing

Thanks for your support

[burnt flax]

Guys, is there a way to download only some of the ships voice lines?

[fickle isle]

I dont think so
certainly cant think of any method off the top of my head

[burnt flax]

Alright, thanks 😭

[late kettle]

Hey i need a help

If i delete my account

Which is bind to yostar

And after it gets deleted

Can i use the same email id and make a new account with yostar

[raw onyx]

Probably. Or you can just ask Yostar to unbind your email then delete that account and make a new one

[neon peak]

Swiftsure cannot be loaded correctly in exercise. Every time I meet a swiftsure, the app is stuck. I tried Repair resources but it didn't solve the issue. My device is in Android 12

[raw onyx]

Have you restarted your device as well? If so, I would probably recommend reporting it as a bug. Use !submit command in #bot-spam

[neon peak]

Thank you, memo! Will do 😃

[late kettle]

Man i lost my account rn

Ion remeber name and uid

Just that i was lvl 53 and bismark zwei and new jersey were oath

Sandy server

And was bound with facebook

Now a whole diff acc is bind with my facebook acc idk how

Contacted supprt but ig they aint up

I last logged in today and

Name was prolly swagcat or lucif or sum

Related to one of them

[raw onyx]

Weren’t you the one who asked about deleting accounts earlier?

You probably entered your UID somewhere in this discord, considering there were events that required you to give out your UID for rewards. Since you contacted support, there’s really nothing else for me to tell you because they will ask you to provide them information about account recovery

Log out of the server you are in>open server list>click the “results found” button top right of the menu list>look for the little character icon. The character icon indicates the server you have accounts on.

Also double check your Facebook connected apps and make sure that Azur Lane shows up.

[cyan prawn]

Is using a VPN a bannable offense? I use an emulator to play and need a VPN to watch youtube while autoing, is that bad?

[burnt cypress]

Yo, who do I contact to help with my lost account. I had it linked to my old Twitter account that got suspended

Don't remember the UID but I probably know the server

[grim timber]

Email pinned

[burnt cypress]

Got it

[raw onyx]

no it doesnt get you banned

[late viper]

the hell

[thorny raven]

Havent played about 3-4 years and now when logging in with my twitter(x) account only tutorial begins. My account deleted?

[sinful yoke]

what server is your account on?

[thorny raven]

I dont know, Last time I played there was no choise. If you mean version of game its global english.

[lapis yacht]

how do I deal with my game just suck on this screen?

[gloomy drum]

Can't find my acc

[burnt bane]

maybe try to reinstall or kept trying if not work both well maybe send a feedback

[fickle isle]

then keep trying the different servers until you find the one that has your account

[raw onyx]

Open the server list and press “results found” top right of the list

you should see a character icon that indicates an account

[gloomy drum]

@raw onyxthere was nothing

ive given my info to the customer care

hope i get it back

[raw onyx]

if u sent all of the right info (UID, server, username, etc) then yes you will. they'll likely ask you to bind your account so you dont lose it next time

[gloomy drum]

@raw onyx it's been over 15 hours

I remember linking my Facebook

Ffs man

[raw onyx]

Their reply says to be patient as they have other people to assist as well… and you’re better off emailing them as chatting has been known to be way slower in responses.

Check the pins for the email

[gloomy drum]

Emails

Aight

I'll try that

[velvet cairn]

How long does it usually take to unbind my yostar account after sending a request?

[raw onyx]

however long it takes the cs team to respond

[pale pine]

My game is stuck at this screen and not loading

Any solutions?

[raw onyx]

one of the most common ones is to check your internet and make sure everything is stable and/or restart your modem.

another one is to reinstall the game

[pale pine]

Bruh

[sinful yoke]

this is not true and also do not suggest having people contact support multiple times, you are clogging their inbox
it seems minimal, but the more people do it, the worse it will become

[sinful yoke]

1-3 business days, it is currently the weekend so you are likely to get a response after sunday

[raw onyx]

my apologies

[gloomy drum]

I got my acc back

Thenks bois

[scenic gale]

can't get the tubes to come down after the new setting

[grim timber]

Gotta make the thing appear again

It's a green bar near her right thigh

[scenic gale]

you can't?

[grim timber]

Drag down

[scenic gale]

you can't in this mode

[grim timber]

I literally just did it

[scenic gale]

i will turn it off and show you

[grim timber]

Do you need a video :/?

[scenic gale]

do you have the new setting enabled?

[grim timber]

Yes

[scenic gale]

o wait nvm

[grim timber]

:/

[scenic gale]

click for the ball, then drag

[inland ibex]

Hello, I can't update my game.
I am stuck on the loading screen, and the "update game" thing is popping and restarting/crashing the game, but not updating it. Help?

[violet bane]

how do i recover my account if i cant find my UID but i got some purchase history

im not sure if i binded my account

[raw onyx]

You’ll probably have to reinstall the game.

[inland ibex]

I will try that, thank you.

[surreal jolt]

I've done the verification for my account through Yostar but after clicking connect, it's been stuck on "loading" for a bit. do i just wait it out? I'm afraid of restarting the app

[bright axle]

I'm having issues with getting in the game. The app boots and loads into main screen and just perpetually loads. I have reinstalled and it exhibits the same behavior. I have restarted my phone for extra measure and checked if my app was up to date. I haven't played for a month and I am just having this issue. On emulator, Azur Lane works just fine. For the record, I am running a de-Googled version of Android which has had no problem running this at 60 FPS no problem.

[potent sinew]

Hello,
does anyone know how to unlink dead twitter account ?
I will be greatfull for help

[stray dew]

i need help recovering a account

[sinful yoke]

contact customer support to remove it

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

can you give me a little background on what happened to your account?

[plain lantern]

Hello guys, I want to ask you guys if there was like an update in the Google Play Store bc I was checking my apps in it and saw that Azur Lane updated an hour ago.

[granite current]

How do i login to my azur lane account through my twitter account that was suspended?

[spiral river]

You need to contact Twitter, if I remember right

[next tundra]

How do you fix dock data synchronization error?

[sharp crest]

usually closing and reopening the app

[next tundra]

I've did that 3x already. 🙁

Anyone?

[lament perch]

hi does this email address also able to appeal banned account ?

[limber carbon]

I can‘t find my azur lane account anymore. Can‘t find the data on any server

[cosmic bridge]

Need help, I'm trying to buy some gems but my country won't let me, can I use a vpn to change location? Because I was able to buy them in the previous country but since I moved into a new country I can't.

[lyric lodge]

See top-up in pinned

[subtle pebble]

I lost my account.. I have played years back and wanted come back but I am stuck behind the turitorial.

[spiral river]

Unless you binded your account, there’s nothing you can do. You can try to contact support with proof you made purchases, but it’s unlikely. If you binded your account, you might be choosing the wrong server when trying to log in

[ruby wave]

hello i need help recovering my old account, i bind my old account to facebook and my facebook account got hacked. My emails in my facebook account was changed! is there a way to get my old azur lane account back? I didnt to bind it to other account , help pleaseee 😦

i still got a pic of my old account uid pls help

[spiral river]

You can try contacting support but it’s unlikely. If you have receipts of any purchases then you’d have a better chance

[ruby wave]

ah rip im an f2p player

[primal citrus]

I'm having the 'stuck perpetually checking for updates' issue that's been reported previously.

[carmine hedge]

Hello, I want to ask you for help. For some reason, I had to reinstall Azure Lane on my device, but my account was not linked to anything, and I lost the ability to log into it. Tell me, is there any way to get the ability to log into my account back?
Thank you in advance for your help
Server: Little enterprise
Name of account: Striker51

[violet venture]

How to change accounts as i have my main account on another phone

[nimble torrent]

Has anyone else had problems with the game getting stuck in the startup screen?

[fickle isle]

-Link your account to at least Yostar and maybe Twitter as well to be safe
-go to your new phone and boot the game
-select the same server you were in previously after logging into your Yostar or Twitter account

[violet venture]

ok

if my main is on lexington i should go lexington correct?

[fickle isle]

Yes

[violet venture]

ok

[violet venture]

it worked thx

[nimble torrent]

What should I do to fix this

[spiral river]

You have to reinstall

[spiral river]

There's nothing you can do unless you made purchases, you can reach out to support but the chances aren't likely

[humble star]

I need help, whenever I go to purchase something in the shop, whether it be gems or the cruise pass, I get an error saying "payment backend response - payment failed: 200220" is this a Google play problem? Or is it a game issue?

[raw onyx]

have you checked that your payment method is up to date?

[humble star]

It is.

I cleared caches, restarted my phone, Uninstalled and reinstalled, and force stopped the game, no dice.

[raw onyx]

possibly a google issue then, i would check their support websites. there is also a chance payment for in-app purchases are not supported for your country/currency

[humble star]

I didn't know if it was possibly a bug due to the maintenance

Understood

[raw onyx]

you can try https://yo-topup.com/page/shop/azurlane and try there for gems

[obsidian token]

Just me or does AL bluestacks not open? Using bluestacks 5

[tacit token]

How can I recover my account which I forgot with which network I linked it please

I had linked it but I forgot where and I already made purchases via Google play

[teal bolt]

I have an account linked to my twitter and Yostar but when i go to logon there isnt a character on any of the servers?

[spiral river]

I think you need to go onto your accounts that it would’ve been linked to, and see if they were connected there.

[spiral river]

Are you 100% sure they’re linked? I thought we had a website to check what server you’re linked on but idr anymore

[teal bolt]

i will double check

it appears there is no website

[teal bolt]

the yostar website doesnt show me anything useful for azur lane and twitter doesnt have connection checking

[tacit token]

that's what I'm trying to do but at the moment I can't find it

but I'm sure I linked them somewhere because I had already uninstalled, then reinstalled several times without losing my progress

[teal bolt]

same here

[spiral river]

For FB you go to settings then go to apps & websites

I’ll check twitter

For twitter you go to settings then privacy, then apps & session

[tacit token]

I will try, thank you, I will come back later if i am not successful

[spiral river]

I’m just a volunteer, so this is all I can do unfortunately

[teal bolt]

thank you for the help, at least i now know im not crazy and started back in 2022

[spiral river]

No problem! I have no idea how to check for Yostar though lol

[teal bolt]

i'll try to figure out

[teal bolt]

i cant figure it out

[tacit token]

It could be complicated, try several Facebooks except that it automatically connects me to the same one without asking me to change

[spiral river]

I think you have to log out from your browser

[tacit token]

okay I will try, thank you for your help

[raw onyx]

If you’re still having trouble trying to find the accounts after doing what Mil suggested, Kawaakari or any mod who checks this channel can use a command utilizing your UID to see if those accounts are bound to anything.

[tacit token]

I may have a clue remains to be seen if my memories are correct

[finite condor]

[blissful notch]

I was playing on my phone for several days, but when i tried to enter the game this morning it crashed. I reinstalled it and when it says that i am supposed to download additional files after i press confirm it crshes again.

[spiral river]

What were you doing when it crashed? Did you have a secretary ship that was L2D?

[blissful notch]

no

i just woke up and tried to enter the game

[lyric lodge]

That is supposedly fixed btw

[blissful notch]

So, is there any way to fix these crashes?

[spiral river]

We don't know the cause, so you can try and repair assets

[blissful notch]

I cant even load into the menu where you choose server

[spiral river]

You can try and uninstall again

[blissful notch]

I did it twice

[spiral river]

Then you should contact customer support

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[blissful notch]

ok

[blissful notch]

I rebooted my phone and it started to work 0_0

[spiral river]

Weird. Glad it works

[hexed trench]

hello, I come here seeking desperate help

I'm unable to login to my azur lane account after a very long period of not playing azur lane since I was trying to have a life

the reason for my inability to login is because my AL account was binded to my twitter account and it just so happens that during my long period of absence it got banned as it got hacked and was used to spam ppl with random links

I am unable to recover the twitter account, thus I cannot login

what should I do?

[lyric lodge]

Don't have a life, more serious after logging in clicked on "results found" and no server came up?

Oh, Twitter banned, have to mail support, see above

[hexed trench]

how do I mail support?

I think I attempted to recover my AL account a few months(maybe more than a year) ago but didnt recieve support and twitter also declined to unban my twitter account, and in the end I gave up

this is one of the last screenshot I have, regarding the details of my account

[lyric lodge]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[hexed trench]

thx bud

[wraith oyster]

I have problem with logging to game, my net connection is fine

[spiral river]

What about it?

Like... What is the issue showing up?

[wraith oyster]

nvm it was my fuckin internet

[trim flume]

Hello. I just purchased gems and Fairwind Pass from the store. My account has been charged but I haven't received my gems and the Fairwind side unlocks that I have done on regular path have also not been unlocked. Is this something commonly experienced?

[novel frost]

Silly me, sorry

[spiral river]

Contact support

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[vale siren]

I'm not able to change my name in game. I was able to change it from "maalth" to "Maalth2" the first time. It's been more than 30 days and I now can't get rid of the "2" in my name. I'd like my name to go back to "Maalth." I did this because I wanted to capitalize the "M."

[carmine hedge]

Uh can I recover my old account

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[delicate osprey]

I need help recovering my account. I just got a new phone.

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[tidal bone]

i havent played the game in years and decided to download it again and im getting this?

[slim rampart]

Just go to the app store or Google Play store and download the latest version

[iron cedar]

Does anyone know why my specialized core data is maxing out at 548?

[sharp crest]

my guess is that one month in the past, you didnt max your core collection, leading to a non x000 ending count
you should still be able to claim that second pic, but it just wont be the whole 125

[iron cedar]

It says I won’t be able to claim any

[sharp crest]

then youve prob hit your limit for the month, whats your total core count rn? on the same screen you collect your oil and gold and commissions, theres a thing that says "spec" and below that is your core count for that month

[waxen ibex]

hi, this might sound a little dumb but recently i came back to azur lane (redownloaded my stuff) and i tried logging into my old account but it didnt work, (i recently switched from android to ios so now its using my iCloud instead of my gmail??? Idk im pretty dumb with this stuff) I js wanna get my old account back 😭 spent too much time on it

My old one btw

Is there a way to log in with my gmail on ios bc all the options showed my icloud acc

The one im using rn

The server being amagi

[lyric lodge]

/corewarning remove this plz!

[low wyvern]

https://cdn.discordapp.com/attachments/460645783021289472/881884160971640852/image0.png

[sharp crest]

time to update that pic to 5k a month

[iron cedar]

Thank you!

[spiral river]

Unless you bound your account with Twitter, FB, or Yostar, there’s no way to recover your account. You can try to talk to tech support if you have proof of purchases, but not sure the chances of it being given back to you.

[waxen ibex]

Well i did find receipt that i bought gems on my old acc

🥲

[scarlet jolt]

Bit of a confusing one, my game is somehow bound to an email I don't own

The yostar account is on an email I've made a spelling mistake in and I've deleted my twitter account. I still am logged in and have access on my phone though

I've only recently came back (a few weeks ago), I made and bound this back in 2021 so I'm a little stumped on how this has happened haha

[sharp crest]

i think you wanna contact customer support to unbind that and rebind to a used email

[scarlet jolt]

Cool thanks, how do I get to customer support?

You'll have to forgive me I'm a bit stupid at times

[sharp crest]

pins

[scarlet jolt]

Thanks again, much appreciated!

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[reef marten]

Hi, The day before yesterday, I wrote a message in support of unbond email. yesterday I pretended everything I could that I no longer have access to mail and asked to remove the link from it. Tonight (it was already 1am in my time zone)I received an empty email from a support with a letter citation:
Dear Player,
We apologize for the delay in response and appreciate your patience. Currently, our customer service representatives are occupied assisting other players. However, your query is of utmost importance to us, and we assure you that we will get back to you at the earliest possible opportunity.
Thank you for your understanding and continued support.
Sincerely,

Yostar Games

[lyric lodge]

Seems like an automated mail

[reef marten]

Looks like it. I don't know how do

[raw onyx]

They’re telling you wait a few more days before they can help you because they’re currently busy helping other people

[ivory night]

Idk why my game is stuck on the loading screen after I downloaded a new 43 or something MB update

[unborn ember]

/logmode try screenshot this

[low wyvern]

https://youtu.be/l3ujs7D0tFE

[ivory night]

What?

[unborn ember]

activate logmode(refer the vid), then screenshot what the log says

[ivory night]

K

Not working

[ivory night]

It doesn't work on loading screen

[unborn ember]

did you hold a finger on right side

[granite silo]

what is this

[unborn ember]

iirc you can't but the pass 1h before it ended

[sharp crest]

are you sure

[rugged pewter]

can we really not get the upgraded pass rn?

wanted to burn my oil before getting it

fuuuuck man

[tender gyro]

Idk if this needs to go in #bug-reports or here, but I've an encountered an issue after the update...

My entire backlog of blueprints for PR4-PR6 was wiped from my account. Has anyone else had this issue???

[carmine hedge]

today i used the function "blueprint analysis" in the Prototype shop to obtain protoype cores to buy the parts of the prototype quadruple 152mm main gun mount. i had reisntalled the client and after reinstalling the client it didn't keep my choice to select "reserve blueprints required for fate simulation" so i lost all the blueprints i was saving for fate simulation. i had enough blueprints to unlock fate simulation 5 for Agir, Plymouth, prinz rupprecht, harbin, chkalov, brest, shimanto, felix schultz, flande and was progressing in obtaining enough blueprints for the fate simulation 5 of kearsarge and hindenburg. i lost MONTHS of progress because the client didn't save my selection after a reinstallation. I am begging to receive a rollback please
edited because i listed some ships incorrectly

[astral gazelle]

my games stuck on the loading screen too

i reinstalled it which fixed it for a bit

but its stuck again

[cunning copper]

Is push notifications not working a known bug currently? Even a reinstall hasn't fixed it for me, they're still not showing up

[tender gyro]

I just checked my Prototype Cores and my issue seems to be similar to Strail above...Except I didn't use the Blueprint Analaysis function. Just updated the client and they were gone.

Game just decided, "Yeah. You don't need these."

[sharp quarry]

I completed the Capricon hard challenge but why didn't I receive the reward? i clean that yesterday

[winged saffron]

i paid for cruise mission pass a few hours ago, got the email notif from google too, but didnt receive any rewards at all, what to do? 🤔

[carmine hedge]

now i'm not sure it was the prototype shop that eliminated my blueprints. It doesn't change that i have more than a thousand blueprint across multiple pr series all gone

[frigid trout]

not to be rude but, were you not surprised at the amount of core you got in the reward preview?

[grizzled oak]

same, emailed support and waiting

[winged saffron]

i didnt mail em yet, but if i dont get the rewards in 24hs, i will send em a nice mail (nothing rude), its not a big sum of money, but still...

[carmine hedge]

i pressed the buttons automatically thinking the selection was still on i didn't notice until i didn't see my bp anymore

[loud tiger]

had same problem for the december challenge,idk what happened

[barren drum]

Stuck on loading screen after updating

Any fix?

[loud tiger]

stop wifi/data,wait for 5seconds and open it again

and click on try again,will work every time

[barren drum]

Doesnt seem to work for me

[toxic rover]

Azur Lane keeps closing on me, especially when looking at skins. Also happens at end of boss battles. iPad iOS 17.3 - did it now & again before, but does it a lot now
Tried reinstalling, no change
Please advise

[frigid sleet]

Can somebody help me understand what is happening?

[lyric lodge]

What... is exactly the issue

[raw onyx]

you didn’t reach the target number to collect the rewards is what I’m guessing

If that isn’t it, then try restarting your game to see if you could collect the rewards

[ivory valve]

same here. it crashes super often randomly. iOS 17.3 here too

[small vigil]

hi, sorry if this isnt the right chat. but i recently reinstalled the game on my new iphone, i previously had it on my 6s and I now have a 13pm. i was hoping that when I signed in through apple, it would keep my account. but when i signed it it is putting me through tutorial .. did I lose my account by switching devices ? is there a way to find my account (as I think I remember the username anyways)? i tried searching my emails to see if i could find any from yostar / azur lane but there wasnt any

[small vigil]

nevermind !! i found that it was a different server, i didnt know they were different each one

[toxic rover]

Finally got a message from tech support, guess what they said...
We suggest playing Azur Lane on a different device!
I kid you not! Personally I'd be happier if they fixed their game

[tender gyro]

Also got a reply from Tech Support. According to logs I used the Blueprint Analysis function in the Prototyoe shop on the 31st right b4 the update to exchange all those prints.

That's super crazy....cuz I've literally never used that function in my life. The Inventory Tab is where it's at....So either I got hacked or your game is coded for s**t.

[delicate osprey]

Not sure if anyone can help me out, but I can't seem to get my account back after I got a new phone. I have facebook enabled to back up, but it keeps taking me to the tutorial.
Any advice would help me out alot.

[dense sky]

did you make sure you were on the right server where your account was originally on?

[delicate osprey]

Yes, my server was amagi, but it kept taking me to tutorial

[dense sky]

Is it starting you on a new instance of Amagi, or new other servers?

[delicate osprey]

New instance of amagi

[dense sky]

pain

[manic fox]

Hello i have a question if i wanna lock in my account its says account has been disabled why is that and how can i get my account back?

[low lance]

Hi I need someone to help me recover my old account

I only have the UID for it though

[fickle isle]

You'll probably have to email support
And they may or may not be on Holiday for New Years so it might be a bit before you can hear back from them

[silent mango]

uh, any chance if anyone's experiencing the same thing?
when i go to project identity it just freezes like this. all i can do is press on tb for lines, can't even exit to the menu

[frozen field]

am I SoL on being able to clear this section of TB's story now? still have a week to run but obviously those first two tasks aren't properly tracking

[frozen field]

have you rebooted the game? looks like a normal game crash that happens too often unfortunately.

[silent mango]

I've tried multiple times

I'll see if it'll work after i reinstalled the game

[deft sentinel]

No it's not working after reinstalled the game
I have same issue. Thought it was normally game crash i restart the game but problem still there.. i tried it on my computer since i Thought it was different device and then the problem is still there

[unique bison]

Just encountered this problem too

[winter hornet]

help, i cant open the game.

[hollow coral]

I cant login its load all the time

[sly quail]

same

[maiden laurel]

Same here

[green shoal]

same

[cobalt wolf]

Anyone else got stuck during the last part of update download ?

restarted 4-5 times and on 2nd reinstall atm

[graceful torrent]

I'd like to ask something. For some reason, a friend of mine can't reset TB to base status. It's some kind of system issue, does anyone had the same problem?

[cobalt wolf]

bruh what

help please

[quasi cedar]

I bought the 2024 Lucky Bag, but I didn't get it in the mail, despite the money having been taken away from my PayPal. The bag still appears in the shop, and when I try to buy it again, this message appears.

[rapid sonnet]

Hello. Need help logging into the game. Or with the ability to change the type of authorization. I can't log into my Facebook account on my new phone right now. I've been logged into my old phone for a very long time. The game works but I can’t log out of my account - it also gives me an error.
UID:203362052
LV.122
36327/109540

[raw onyx]

First try restarting the game and see if it’s in your mail. If that doesn’t work, email customer support. Check the pins for the email.

[rapid sonnet]

Thanks for your help, but when I try to create an account on Yostar now on my old phone I get an error with code 100303. The Facebook account is linked to the mail [e-mail].

[cobalt wolf]

stuck in here and still no help or anything, cool

do i really have to reinstall a 3rd time

[livid stone]

Hello, I have issues logging to the game, from Europe, tried ldplayer emulator, it hangs on login screen, tried phone, android, both on wifi 1gbps and then switched to mobile 5g data and same happened, that is 2 different devices reacting the same.

Is it possible that there is issue with european data centers or something else?

[livid stone]

did the issue fix itself for you? its same for me

[rapid sonnet]

Please provide your technical support email address. I don't see it on the official website of the game.

It seems that even through a VPN, when I go from the game to the browser to log in via Facebook, I cannot log into my account on the new device. But on the old one, I can neither exit an already completed authorization nor create a new Yostar authorization type.

[hollow coral]

I wait 1h and than it was fixed

[livid stone]

thanks, i will just wait then, if not, then usual reinstall relog

[raw onyx]

Check the pins

Be warned that if you plan to email them, responses will be delayed due to Chinese New Year holiday.

[rapid sonnet]

I'm ready to wait, just tell me the address where to write a message?

[raw onyx]

[e-mail]

[rapid sonnet]

thank you very much!

[cunning spruce]

hello, i lost my account but i still have the email and i can still login. but my main id on sandy server is gone, i tried to install the file from dropbox but its invalid. can anyone help ? thk u

[lyric lodge]

"i tried to install the file from dropbox but its invalid." What file

[short abyss]

Cleared series 1 but when i restart the game series 2 is locked

[wind plover]

I want to unbind my yostar account, how can i do it?

[wind plover]

I'm already enable it but always saying that it need to enable access in setting permission. Any help for this issue? I can't send them any photo

[frigid trout]

not real "bug"
you need to clear series 1 twice

[lyric lodge]

Only support can do that

[short abyss]

Thank you

[manic schooner]

On Wednesday I bought the Azur Lane daily pack but the purchase was withheld and now that I check my account it appears that Yostar has already charged me for it but I don't have the gems, where can I contact them???

[lyric lodge]

daily pack does not contain gems... what did you buy? Trade license?

[raw onyx]

It’s exactly as the pop up at the bottom says. Go to your settings>permissions>storage and turn on whatever needs to turned on. It looks like you’re using some sort of messaging app, find that app and allow image uploads.

[half lantern]

how can i contact customer support for azur lane? i played the game years ago all the time and when i got a new phone and logged on my account was gone and i wanna get back in the game. ive used all three log ins on all servers and it puts me in the tutorial

[sharp crest]

firstly, did you remember to sign into your bind, then press "results found" (dumb button name but it is what it is, sometimes necessary before your acct is found)
second, email address for customer support in the pins

[half lantern]

ive logged on all three sign ins and pressed results found and nothing popped up

[lyric lodge]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[leaden surge]

i changed my wifi and now I'm unable to login in both networks

[weak hedge]

same her

[leaden surge]

when i use a vpn it login in normally

otherwise i keep getting network error

[leaden surge]

it got resolved on its own.

convenient

[modern geyser]

oh yeah same for me

[modern geyser]

my game gets stuck on "Retrieving version info", and then lets me log in

but then it gives me a network error?

[wide valve]

i cannot do any stage nor i can leave/ retreat this battle/stage

[carmine hedge]

It keeps loading

does anyone know a fix for this? The cube in the bottom right is rotating

[heavy tulip]

Server Little Enterprise
Network Error same as prior comments occurring

[raw onyx]

Try restarting your game

[raw onyx]

Make sure your wifi connection is strong and stable. You can also turn off your modem, wait 1 minute, turn it back on and try again. If those don’t help, you can try a VPN and see if that fixes the issue

[trim flume]

this happens to me all the time too. its really annoying

[lapis thistle]

Help stuck here and cant login

[wraith fox]

need help with gems purchase

[raw onyx]

can you elaborate please?

[raw onyx]

#tech-support message

[wraith fox]

bought 2 packs, card got charged and i got no gems

[raw onyx]

what two packs did you buy

[wraith fox]

300+600

[raw onyx]

did you restart the game to see if it updated?

[wraith fox]

yeah like thrice

[raw onyx]

okay. that is an issue you need to email customer support about since its more of a Yostar thing. their email is [e-mail]. you will experience delays in responses due to chinese new year holiday. they will be back in office in 2/18.

[bold breach]

I started the game recently and even more recently finally turned on my sound. Upon doing so I discovered that my sound is garbled and warbly, distorted. I uninstalled and reinstalled the game in addition to any number of "repair" options in settings. None of it did anything. All other apps have perfectly fine sound it is just azur lane.

I have a pixel 6 and don't really tamper with settings. I haven't seen anyone talking about this when I googled it so I'm at a loss

[stark socket]

If you have a PC, I put the solution in #bug-reports , I do not know of other solutions

[high bay]

Unicorn dialogue bug, her line got repeated

[carmine hedge]

How do you retrieve an account? reinstalled the game because it kept loading for ever

[raw onyx]

Did you bind your account to Yostar, Twitter/X, Facebook, or Apple for iOS devices?

[carmine hedge]

I bound it to a ios device

[raw onyx]

then when you enter the sign in screen, tap on the sign in for Apple. you will have to sign in and you will likely be forced into a tutorial on the newest server. some people have said they were forced into a tutorial on little enterprise (which is the newest server at the moment to my knowledge). you can just sign out of the server once you finished tutorial by going to the settings. if you dont remember the server your account was on, open the server list and click "results found" top right of the server list. you should see a little person icon to indicate the servers you have accounts on.

[carmine hedge]

I think i made a mistake. I am actually playing on a emulator which is only android. So I think it is bindend to a facebook acocunt. But my facebook account was apparently hacked in early 2023.

[raw onyx]

Did you bind your account to anything else other than Facebook?

[carmine hedge]

Dont know. I only see 3 options: facebook, yostar and twitter

Are there other options?

[raw onyx]

Those are the only options available for android devices. Unfortunately there’s no google bind, unless you make a Yostar account using a gmail.

But that wouldn’t really be a “google play” bind

Have you tried to recover your Facebook account?

[carmine hedge]

Not yet

I hoped there were other ways to retrieve it

I know all the stuff on my acc. and hoped I could give information that way to get it back

[raw onyx]

Try to see if you’re able to recover your Facebook account first. If not, your best option is to contact customer support and tell them about the issue.

I’m not sure if they will ask you to provide proof that you lost your account. But if you have all of the information, then you should be able to recover your account if you can give them your UID, username, and server you played on, along with any other information they ask for. If you get your account back, I recommend binding it to Yostar in case your Twitter and Facebook accounts get stolen/hacked.

If you decide to email customer support, please note that they are currently on break due to Chinese New Year holiday and will be back on the 18th.

[carmine hedge]

Yes, will do. Thanks for helping! :)

[raw onyx]

You’re welcome

[lament venture]

Good day, I need help unbind Facebook, I just came back to the game and my Facebook account has been stolen, now I can't unbind Facebook,Help me please

[modern geyser]

hey chat, I haven't been able to get any help for this, any advice?

[high bay]

Last time I have that, it’s because of shitty wifi

[potent niche]

Is the tech support back from break yet?

I’ve sent them my details in DMs like a month ago n they haven’t responded

Oh it was a email from Jan 9

[modern geyser]

it isn't shitty wifi though, so idk

[charred blade]

Is it possible to reroll my Valentine's gift? I absolutely believe as a core tenant of my life Huan Ch'ang is the worst, most poorly designed, shallow character in the entirety of Azur Lane and having received a gift from her brings me a feeling of shame so divine, I would rather accidentally show a wallpaper of my waifu at a family gathering.

I accidentally set her in slot one instead of Ayanami when checking out rental skins and now I'm stuck with some cliché rant about how she's so mysterious. Can we please select who to receive a gift from manually so I can feel like something went right for me this year?

[fickle isle]

#game-feedback is that way

And no you can't reroll it

[charred blade]

Nothing is more depressing than an F tier waifu simping for me. Now I know how it feels to be Belle Delphine..

[foggy root]

Hi, why I cant get the rewards?

:c

[steep lynx]

I bought one of the lucky bags last night, and still haven't gotten it at all, should I contact tech support for this, or just wait until they're back from holidays?

[vagrant sequoia]

You have to do at least 1 fight before the boss HP drops to zero to get the rewards through mail

As for why is it like that, ask the devs

[proper light]

hi a noob question. how to do it on x?

Follow and Repost your SCREENSHOT with the hashtags...

[indigo oracle]

Hi, Im having weird problem with purchasing stuff from cashs shop, after i choose what i want its taking me too google play service to proceed with payment, after i confirm the payment i need to authorise it with my bank app. After doing so, going back to the azur lane app, the authorisation prompt resets and sends another verification. This happends only im AL and to buy something i have to open game on different phone. In short: The whole payment verification procedure is looping everytime i switch between game and bank apps

[wise pine]

is there any way to get the valentine msg back if i accidently trashed it?

[raw onyx]

You follow the account and retweet the tweet with your screenshot by posting it in the comments or something.

Unless you meant how to upload a screenshot. You just press the image icon and you should be able to select the image.

[raw onyx]

You would have to contact customer support for that as it’s something on Yostar’s side. We can’t do much here. You will experience response delays due to Chinese New Year

[steep lynx]

Yeah, I figured. I decided to use the in-game help system.

[raw onyx]

Probably not since you trashed it. Gotta wait until next year

[wise pine]

sad

will there be any implementation if vtine msg as storage item if you got them. in the furute?

[raw onyx]

Once you receive a Valentine message, it goes into ur depot when claimed

[wise pine]

i know and i wondered if they would inplement so you could maybe later see the saved messages

i kinda forgot to mark it as saved, because i got used to genshins and other gatchas saved

[raw onyx]

#game-feedback

[peak heron]

I started playing the game again after some time but I can’t seem to find my account. The things I know for sure is that I used Facebook to log in but can’t remember the server, so I tried all servers but. It didn’t work.

[raw onyx]

make sure your facebook has azur lane connected. you can check it by going to facebook>settings>apps and websites

[peak heron]

it did say that i used to login using facebook on facebook the first time i tried it.

i just checked it and it says active. and that it was added on 28 march on 2021

[raw onyx]

did you open the server list and click the "results found" button top right?

i know you said you checked every server already but might as well try

[peak heron]

i just tried it but it said no data on all the servers

is it maybe because a past server is deleted or something???

like i used that deleted one

just a assumption

[raw onyx]

yostar does not delete servers

[peak heron]

oh oke

[raw onyx]

if they deleted servers without informing their consumers, they would be breaking some laws and upsetting the playerbase

[peak heron]

oh oke

is there still a way for me to retrieve my account????

[raw onyx]

did you bind to anything other than facebook? twitter, yostar, or apple for ios devices

[peak heron]

i will try the result found method on all the platforms now

[raw onyx]

i wouldn't recommend that unless you know for sure the account(s) you use are bound to that service

you're welcomed to try and see if those other services holds your account.

[peak heron]

i am sure that i used facebook because of the fact that i only use facebook for all other games back then and even now

[raw onyx]

since you said you know for sure you bound to facebook then its likely only on a facebook bind

[peak heron]

yeah i just tried all of them

all of them has no data

[raw onyx]

if "results found" button didn't indicate what server you used to play on via person icon and making sure your facebook is connected to azur lane, then your next best option would be to contact customer support.

if you decide to email them, you will experience delays in responses due to chinese new year holiday. they will be back in office on 2/18

[peak heron]

alright thanks for the help

and on which email do i need to send it to?

[raw onyx]

[e-mail]

just let them know about your issue. provide any information they ask for. i do know one thing is that they will ask you to provide proof that the connected facebook account is yours

[peak heron]

so like a photo of it saying it is connected??

[raw onyx]

that im not sure about. im assuming its just a screenshot of your profile and possibly showing that azur lane is connected?

you'll know when and if they ask

[peak heron]

alright but it will be a bit problemtaic when it comes to my username in the game because i can guess what it is but am not really sure\

[raw onyx]

just provide all of the information you can to the best of your ability.

[peak heron]

Alright then thank you so much for the help

[raw onyx]

you're welcome

[steep lynx]

Well I can update and say they took care of it, got the stuff now.

[latent olive]

Hey have you found a fix for this issue?

Im also having the same issue where push notifications dont show up unless i actually open the app

[austere oriole]

Turn off battery optimization, enable all notifications from azur lane on your phone, and check options to see if everything is set up right

It worked eventually for me

[gilded cargo]

If I'm going to live in Japan, but play on a Global server, will I need to start anew on a JP server, use a vpn to access global, or nothing needed, still be able to play on global?

[sinful yoke]

nothing needed, you may need a vpn from time to time for certain updates though and you cannot buy instore item

[gilded cargo]

nooo

my whaling days will be over soon

ty for replying btw

[maiden laurel]

Zone created from the passive skill, is created behind the enemy lines.. that makes it inaccessible for the ship girls..

[raw onyx]

sounds more like a #bug-reports to me since it’s showing up behind enemy lines

[shadow marten]

So..... what do I do? This shows when I try ' welcome TB home'

https://imgur.com/a/zpfnGtg

Tried restarting. when I get to the base screen, it shows this:

https://imgur.com/a/CCXX2Js

So I can't restart, I can't start the game mode, I'm stuck in a loop

Note that I already did half of one game mode until I restarted midway. Then I skipped the starting cutscenes and this happened.

[latent olive]

Thanks, setting the app to unrestricted battery usage was what fixed it for me

[midnight prawn]

Hello is there a way to logout azur lane on all devices

[raw onyx]

Not that I know of. Probably gonna have to manual

[midnight prawn]

nice profile, havent seen this anime in years, brings me back

[steel willow]

Hey I have a problem I can't log in to my Azur Lane account and I don't know what to do next. Please someone help.

[shell prism]

I have a failed transaction with a receipt. i tried to report it in-app but it wont let me upload the receipt. Any help?

[gusty mirage]

I have a failed login because my Tweet account get banned, can i get my game account back?

[elfin wigeon]

why do I have this error on 10h assignment? I have enough Oil and nowhere near Max gold

[sharp crest]

whats your current coin count?

[raw onyx]

check your settings. i know sometimes you need to enable things like image uploads and whatnot

[elfin wigeon]

590000

around there but def below 600000

[shadow marten]

Guys? Why am I being ignored?

[shadow marten]

?

[fickle isle]

Anyone able to figure out what's going on?
I dont have a recording but I can describe what im confused about

• Game works fine as normal, doing stuff like farming or hard mode
• Game suddenly white screens, followed rapidly by a black screen coming in from the right to left
• Game then starts up the loading screen sequence, making me log back in again

[harsh yoke]

I'm not getting it what to deal with ? There should be some detailed explanation.

[raw onyx]

Basic art, basic music, etc

[raw onyx]

/logmode will probably tell you? Not really sure how to help you besides that

[low wyvern]

https://youtu.be/l3ujs7D0tFE

[harsh yoke]

any of these ?

What did I do wrong?

[lyric lodge]

Use the filter ingame

[shadow marten]

where do I type logmode?

[raw onyx]

You watch the YouTube video and it tells you

[restive raptor]

can anyone help me with bluestacks? my AL wont start up.

[shadow marten]

So it's been a while since it happened. I can't find the logmode of that day.

I may have also accidentally cleared the log.

[raw onyx]

So you got TB to start working again? Or is it still the same issue

[shadow marten]

Same issue

[raw onyx]

Log mode is supposed to tell you what’s wrong with the issue you’re having

[shadow marten]

Well yeah but I made the mistake of clearing it

I wanted to hide

But I misclicked

I can't see what happened that day anymore ig

I'll be stuck with the same issue then

[raw onyx]

There’s nothing else I can suggest then besides restarting your game or trying TB again then turning on log mode

Or repair assets in setting

[shadow marten]

I'll try repairing assets. How much time will it take?

[raw onyx]

I can’t give an estimate

Depends on your internet speed I guess?

[shadow marten]

Here's a screen recording of what happens

[grim sedge]

Hey there, is there anyone around that could help me regarding my account for the game?

[mossy burrow]

The game has a bug where TB’s personality values are still being recorded after the first week when she gets her personality change.

When TB gets her personality change, I got a quiet TB

But doing a few rounds of acting during the first week changes her to a Kind TB

The game should stop recording personality traits after the personality evolution, and not one week after.

[shadow marten]

Is this related to my issue?

[fierce quiver]

Hello, i need a support for the game please

that would be to create a support ticket my account was banned I have absolutely no idea why I didn't break any rules

[mossy burrow]

oh no, was pointing out my own one

[grim sedge]

You are better off contacting their official customer support email.
Not sure why your account was banned, but mine was regarding a payment issue so my account got locked till I payed off what was needed.
Just waiting to hear back from support to make sure all is well.

[fierce quiver]

can you give me or tell me how I could contact support because I don't know how to do it? Thank you

[grim sedge]

Here's the email address:
[e-mail]

Good luck with your account

[fierce quiver]

thank you very much 🙏🙏🙏

[grim hound]

Hello
I need your help. Someone hack into my Azur Lane account, they threaten me to pay them.

[molten island]

Hello, I think I probably got the same issue about the payment issue, could you tell me how did you solve it?I got banned rn.

[grim hound]

Just need Yostar to Unbind the Twitter account

[sharp crest]

could you not disconnect the twitter in the game? or is there something else wrong with the twitter acct itself, in that case customer support at [e-mail]

[grim hound]

The twitter is the hacker account that binded into my Azur Lane account

The Yostar and Facebook is mine, the Twitter is the hacker.

I already contact Yostar

But thanks

[raw onyx]

We can’t ban people. This is something you raise to the admins privately via DMS

[sharp crest]

as if the wall of shame isnt a thing

[dense sky]

I noticed that Ikazuchi's new skin doesn't have any playback when you activate any of her lines, but she does have idle lines voiced.

[subtle zealot]

guys, hello, I would like to ask why many people have the opportunity to use two identical ships in two different fleets, I think this is wrong in relation to fair play, many spend a guarantee to knock out one ship, while others are smart and lucky and use this opportunity, please explain yes I'm wrong

https://youtu.be/Oup82L00zb0?si=TEOyr86ogw0dHSCD this guy used two Bismarck Zwei in fleet boss and node

[modern geyser]

wrong channel, try #gameplay-help

[modern geyser]

hey chat, when I look in the server list, it doesn't connect to my account in lil enty?

I created a new acc in lexington, and I'm able to log back into it, which is weird

[subtle zealot]

Thanks, sorry my mistake

[molten island]

Is there a way to find my UID without the game？

[fickle isle]

if you previously had DM history with the Z23 bot for server events, your UID should be in there somewhere since it was required as part of submissions

[molten island]

I don't. I just join the discord recently

[raw onyx]

Did pressing results found top right not show anything?

[modern geyser]

made an alt account, and I can relogin to the new account

but not Lil Enty

yes everything has the same log in

[raw onyx]

Did you bind your lil enty account

[modern geyser]

I've done all the basics

every small mistake is accounted for

[raw onyx]

And I’m assuming you’re logged into the account you bound to

[modern geyser]

different device

[raw onyx]

What devices are you using for the first screenshot and the second one

[modern geyser]

I'm using playcover on mac (which works for other people), and the 2nd screenshot is bluestacks

[raw onyx]

What bind did you use for your lil enty account

[modern geyser]

twitter and yostar

[raw onyx]

If you logged in with either of those, you should see your account. I’m honestly not sure why it’s showing up

[modern geyser]

i really need to sleep though

so imma head out

i'll maybe ask yostar support or something

[raw onyx]

There’s something you can try but I’m not sure if you’d want to since there’s a chance you might lose your progression (although I’m not sure if it’s possible or not. I have encountered some games that did). Have you tried logging in with twitter/yostar on the main log in screen and clicked lil enty?

[potent niche]

Is the tech support back yet?

[peak rain]

I need help restoring my account, the account was linked to Twitter, but it was deleted and I can't log in to it

[grim hound]

@peak rain Did you unbind your Twitter Account or just deleted the app? If you just deleted the app then you can login with Twitter. If your Twitter Account is unbinded, you can still access your account by login to the correct server.

@peak rain Did you binded your account with Facebook or Yostar?

You can also login with Facebook and Yostar.

[hollow cedar]

If i want to change my yostar email do i just ask CS to remove it?

[sinful yoke]

[hollow cedar]

my email is gonna be dead soon because its a company email t.t was an idiot on binding my al there

[grim hound]

@hollow cedar First login to Azur Lane with that email, once secure you email Yostar to change it.

[atomic dust]

I recently downloaded azur lane on my mac via bluestack, everytime i open the game it's telling me to download all these assets via the game, what should i do? or is there any good alternatives for azur lane on the mac?

[raw onyx]

From what I know bluestacks is (probably) the most common emulator that people use. You can try googling and see what’s a good emulator to run on the mac. Someone in this channel recently mentioned something about playcover and they used it on their mac.

[lyric lodge]

First time launch you need to install all assets (about 10 GB dl)

[grim hound]

The hacker is back trying to access my Azur Lane account

Surya Andrian Kusuma the hacker

[atomic dust]

i've launched the game a few times, but it keeps telling me to donwload more, also, I need to log into my account everytime as well, which is annoying since i have to keep on getting the emails and put it in the code.

[grim hound]

He hacking me now

Going to call the police on him

[hybrid sun]

Any way of disabling this weird idle dimming effect when not on a mission? I'm on the home page and after about 3 seconds the screen goes slightly darker. Tested with other games (since recently new phone) just to be sure and it's only happening to AL. If at all possible is there a fix?

(I use the auto search battery saver but that shouldn't be causing this as it didn't on my old phone)

I think I fixed it. Reloaded after the game was left on standby by doing a full close and re open.

[hollow cedar]

Yeah i chatted customer support and sent the necessary details im just waiting for a reply now

[minor marsh]

I quit the game for a couple of months and i'm trying to get back into it, But I can't log back on it. I just need help restoring it. I do have the account name and reciepts

[tiny prairie]

Anyone else having very inconsistent notifications? I have them turned on and have given the app permissions, but it'll just stop sending them.

[atomic dust]

do you have push notifications on? via the app and settings?

[raw onyx]

First did you bind your account to anything? Facebook, Twitter, Yostar, Apple for iOS devices. There is no bind for android devices

[tiny prairie]

Yes

[burnt pier]

I'm trying to bind my account to yostar but when I input an email, it just infinitely loads. Any fixes?

[mystic marlin]

anyone not able to connect?

getting network errors

[kindred root]

Oh i'm not the only one, getting the same problem here

Thought it was just my shitty connection

[sharp crest]

good on my end

[languid saffron]

Hey guys, im just logging in before the maintenance and i got this... Why?

[sharp crest]

suspicious activity ig

[languid saffron]

How? Just gonna log in to do lessons though

[peak yew]

https://twitter.com/AzurLane_EN/status/1760575150708113916

Azur Lane Official (@AzurLane_EN) on X

Dear Commander,

A new Wall of Shame is up for "Light-Chasing Sea of Stars".

This sours the gaming experience for all players in the community. Take this as a strict warning of future players who are considering cheating.

#AzurLane #Yostar

Twitter · Feb 22, 2024, 8:00 AM

[languid saffron]

Yeah i just saw this as well, but i didn't cheat. Played this event and stop at 60100 pts.

[peak yew]

you could email the support

[languid saffron]

Doing that right now. This is pissing me off right now not gonna lie

[ocean skiff]

The amount of points you get is pretty irrelevant to a degree, I don't think their decision is based on that.
However they do specify that you are not allowed to use any kind of automated system in their ToS. So if you used macros or scripts usually offered in emulators like Bluestacks, then you are essentially breaking ToS.

If not your case then nevermind. Just wanted to give you an insight why this might have happened.

https://azurlane.yo-star.com/#/termofuse

D. Service Rules

You agree not to engage in any of the following prohibited activities: (...) (xiii) using cheats, exploits, automation software, bots, hacks, mods, or any unauthorized third-party software that modifies or interferes with the Service or any User's game experience,

[subtle epoch]

hello, i am lost my account, how recovery please ?

[ocean skiff]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[ocean skiff]

Contact Support, instructions above.

[languid saffron]

@ocean skiff wait, you mean I got accused of cheating just by changing bindings on my keyboard? I don't use any auto or bots.

[ocean skiff]

• I don't know how they decide, what logs they get or what systems they use, but here's a possibility.

In my opinion no, a key bind is not necessarily "automatic" if you are still pressing the keys. However things are different if a non-human is pressing the keys for you. It depends on how the developer interpreted your actions such as server requests you sent. For example sending requests repeatedly or always sending a request with a 5 minutes, 0 seconds and 0 milliseconds difference, can be seen as automated activity.

If you did nothing wrong CS will most likely help you out. Mistakes can happen too, even if your anti-cheat methods are the best.

[barren bronze]

I want to restore my account I have profile picture, lost my face book binding

[ocean skiff]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[ocean skiff]

Contact support, instructions above

[weak roost]

Been stuck at loading screen for a few mins

I tried reopening, clearing cache, and restarting my phone but still doesnt work

I tried turning the wifi off during loading but somehow the try again button doesnt show up

I tried turning wifi off then opening the game so the try again button would show up and it did but same thing happened and continued loading

[ocean skiff]

I have this one easy solution for nearly all problems: Uninstall the game and install it again. Or even better, if you have the game on Bluestacks/other emulators, delete your instance, make a new one and install the game again on the new instance. Personally I got this error once and that's how I fixed it, deleted instance, made a new one, installed the game there.

But before you try that you might want to try with a different wifi connection, if possible. Restarting your modem/router is also worth a try.

[peak yew]

it's not viable to reinstall every time you face a bug tho

[ocean skiff]

However you have already tried other common solutions, you don't have many other options left, really. At that point I'd just uninstall and install again, but first I'd try on a different wifi, different IP.

The nuke button is good, press the nuke button and don't worry about the consequences.

[grim hound]

@weak roost It probaby your Wifi. I have the same problem, switch Wifi provider and no longer have loading problems.

[languid saffron]

@ocean skiff looks like the customer service has been ignoring my emails. Thanks for the help though.

[ocean skiff]

Don't lose hope. Sometimes they don't reply instantly. Allow them at least 2 or so business days.
Maybe they will reply next Monday.

Good luck!

[wicked saddle]

this bug exists now for over 4 years and they still havent fixed it

[bitter marsh]

Anyone playing in blue stacks and have encountered an error that suddenly hangs when I try to log in my account using facebook

[weak roost]

Wifi was normal when i logged in so i reinstalled the game then it worked

[flint tulip]

since the update yesterday I haven't been able to add food to the dorm, build ships, or do anything on any ship's detail page.
I have reinstalled the game but this has not corrected this problem.

[potent niche]

Do the tech support email actually respond or do they just spam ask u ur uid, name, server n lvl?

[flint tulip]

I have not received a responce yet

[flint tulip]

issue resolved, ty

[modern geyser]

I'm tryna open debug mode, but my macbook emulator doesn't let me do multiple presses at a time for some reason

anybody got any advice

[ocean skiff]

Would recommend recording a video of this problem and then post it here: #bug-reports

[ocean skiff]

Customer Support never spams emails. Them asking your info automatically and only once is simply a way for them to speed things up to help people faster.

It can take a few days for them to reply. They only reply on business days so no weekends.

[ocean skiff]

Try opening it on a real device (phone, tablet) instead of emulator.

[modern geyser]

not an option, im trying to fix some connection issue

im unable to log in specifically via little enty on my mac

but able to log in via any other server

[wicked saddle]

turns out this is ISP related somehow? I used the Cloudflare Warp vpn and turned it off once I was ingame

I do not know how this is still a bug when it has been around 4 years ago already

lazy devs

[ocean skiff]

IPs can be restricted by Internet Service Providers. Restrictions exist for a number of reasons from security reasons to legal reasons. IPs can also be restricted if the ISP or the user configures the network poorly, messes up with the modem settings, firewall, NAT and such.

IPs being restricted can translate to the game being unable to communicate with your device properly and in such a case the developers can't do anything because the problem isn't the game but your device.

Just because something doesn't work does not mean it's a "bug" and just because something is "not fixed" does not mean the devs are lazy either. Fixing bugs can create new bugs, so fixing isn't always worth it.

[atomic dust]

Should this be of any concern?

[peak yew]

it's the log mode, you can just press hide

[twilit verge]

Checked my internet and theres nothing wrong with it

[ocean skiff]

Try restarting your device. That fixed this error for me once. #tech-support message

[twilit verge]

ty 🙏🏻

[vague viper]

When I enter an exercise I can’t see the battle. I restarted my phone and the app but to no avail…

And I think the battle progress for a while then the red bar doesn’t decrease anymore, and it is in a loop

Also I am currently ranked 2331, when I last checked I was a captain not a seaman…

[peak yew]

season reseted

[vague viper]

Oh ok

[next moon]

I need advice from someone who knows how to play

I'm half-armed and I don't know what to do

[ocean skiff]

#gameplay-help might be a better place for that. Here we just talk boring technical stuff about the game.

[fickle isle]

yeah that was my bad, I thought he was still talking about his lost account

[next moon]

They sent me here xd

Can you give me a hand? I just want a little help to order

[fickle isle]

read the link hamall sent in #gameplay-help

[next moon]

Ok

[ocean skiff]

@scenic raven If you're around, I've got some spammer right here. ^
Thanks!

[lavish torrent]

Idk if this the right channel, but is there an official way to buy trade license without through play store?

Like for gems i would go to yo-topup but i think its for gems only n not trade license, packs etc

Sorry for bad english

[sinful yoke]

@lavish torrent currently its not possible

[lavish torrent]

Aww aight2

Would i get banned if i bought it from 3rd party from ditusi?

[ancient agate]

The time displayed by the clock at my port HQ is not in my local time, is there a way to change this?

My local timezone is Hawaii time, GMT-10, and the time should display as 10:35 PM, not 1:35 AM (3 hours ahead)

[ocean skiff]

it's not supposed to tell your local time but the in-game time, useful for resets and what not

[next moon]

How does the Call of Antarctica event work?

I don't understand the second stage, is it active?

[fervent dragon]

Good evening. Today I started playing Azur Lane on the server (Amagi). I played and even donated, but when I tried to link my Account, I thought it worked, but when I logged out and logged in again, I lost my account.

[ocean skiff]

Contact support: [e-mail]

[sinful yoke]

where did you link your account?

[fervent dragon]

I try link Twitter

[sinful yoke]

where ingame you link it?

[fervent dragon]

Yes, I was in the game when i wanted to link my account but it didn’t work

[sinful yoke]

but where in game, the start menu or settings

[fervent dragon]

Yes, settings

[sinful yoke]

this right?

[fervent dragon]

Yes

[sinful yoke]

can you try logging in to your twitter at the start menu again
then change your server to Amagi if it is not Amagi

[fervent dragon]

Nothing. like I'm starting new account in Amagi.

[lyric lodge]

The prelude? You just get more xp ffor 4 ships, part 2 is thursday

[fervent dragon]

In Avrora is old account 4lvl. But today in Amagi i have 11 or12lvl

[ocean skiff]

Twitter is sort of unreliable and so is Facebook, much better if you link Yostar/email in my opinion.
It could be that maybe you are using different Twitter accounts, if you have multiple Twitter accounts then try with all of them, otherwise just start over (level 12 is pretty much nothing), but link an email instead of Twitter and remember what email you linked so this doesn't happen again.

[cloud stirrup]

Is there a way to check UID without logging into the game?

[ocean skiff]

No.

[cloud stirrup]

Then I guess i should write to support if my account doesn't exist after my phone crashed, even though i was logged in throgh Yostar?

[fervent dragon]

Ohhh😭 . I will chek if i have other account. If not i will try play again. Thank you

[ocean skiff]

They can help you even if you don't have your UID, in some cases I saw here.

However the more info you have the better.

[cloud stirrup]

I got this after writing, so I guess i'll give to send again with everything i remember

[ocean skiff]

That's an automated message, but yes, you could skip UID and see what they reply.

[cloud stirrup]

Thanks, I'll try

[ocean skiff]

Yeah no problem but you might still want to contact support as I originally suggested before creating a new account, they are worth contacting if you spent money. Your receipt could perhaps be used as proof or to track and recover your account. It also helps if you have the info above (UID, name, server...).

[e-mail]

[weary drum]

I recovered mine without the uid, just with the recipe of gems and other information

You can

[coral summit]

Can't make any purchases on any games after getting Google play pass..

[ocean skiff]

Try the solutions that the user ppagare53 posted here https://support.google.com/googleplay/thread/206958479/why-my-play-store-is-not-working-and-showing-no-internet-connection?hl=en

[coral summit]

Still broken

[ocean skiff]

If you have tried all those 7 solutions then post your issue on the Google Play Forum and do so clearly so that people understand the issue and the solutions you have already tried. It's unlikely anyone here will be able to help you any further, but you can wait and see if anyone encountered the issue and has a solution for it.

[coral summit]

I deleted the Google play pass and it's still broken, I'll have to try on my pc

[coral summit]

somehow its just my phone... dont know what to do to fix it

[vagrant valve]

Hey guys so I haven’t played the game in a long time because for to circumstances I was secluded from the technology

And I’m just wondering if there’s anyways to get my account back I only remember trivial things but I do have receipts for the ingame things I bought

I remember my server was San Diego and at the time I was level 55

I also had it connected to a twitter account but that account had sense forth been banned and can no longer be found

[weary drum]

try remembering the day or month and year you created accounts, your starter and first oath. better if you have the UID

and send an e-mail for [e-mail]

[vagrant valve]

I have receipts would that help ?

[raw onyx]

are you trying to buy gems or something else? I’ve looked it up and the Google Play Pass seems to be something that allows you to download over 1k games without ads and in-app purchases. I’m not sure if that affects Azur Lane as well but seeing as you have an issue, it’s probably likely? If you’re just trying to buy gems I recommend https://yo-topup.com/page/shop/azurlane as it allows you to buy gems but it’s only gems. You can’t get things like the PR packs or Lv. 80 Commander Bundle.

[raw onyx]

It will help but it’s not a guarantee you’ll get your account back (at least to my knowledge). Some people here have used receipts as a way to get their account back but I don’t know if they actually did. I would still show them screenshots of those receipts though.

[coral summit]

it seems it only effects my phone for some reason :/ i can purchas in app items on my pc

[raw onyx]

you might have to wait until your subscription runs out since its a subscription service looking at how its described

[eternal vault]

anyone know where i can get my account back ?

like customer suipport or smthg ?

[ocean skiff]

[e-mail]

That's their email.

[quick vault]

how do i login using google play account?
i don't see any options on loggin in using google play account on the login page

[peak yew]

no play games binding yet

[median flame]

[ocean skiff]

@scenic raven Sorry for the ping, the above person is spamming the same emojis everywhere.

[scenic raven]

/ban 418677699666771979 joined to spam

[low wyvern]

mikuchi#0 got banned. Reason: joined to spam

[vagrant valve]

I hope it does help get my account back since I had spent so much time playing it

[vagrant valve]

I got this but I messaged abck saying the account was banned when x came along

So I’m hoping they can do something

[high night]

Why I can't login to little enterprise server? It always say network error but i test to login to other server it doesn't happen, can you help me with that issue? I've tried deleting the app data but it still doesn't work, it happen only little enterprise server that can't login

[ocean skiff]

It could be that the server is under heavy load. Try again later.
If you always get the error and already tried reinstalling the app, try using a different Wi-Fi, or restart your Internet connection.
If none of the above works, try using a different device.

[astral meteor]

i bought the lucky box, but i have not recieved it yet, ive got a google play reciept for the transaction

[rare raft]

I also have this issue

[vast quartz]

@astral meteor @rare raft Please contact us at [e-mail], our support staff will be happy to assist you.

[icy plaza]

I've gotten Soyuz multiple times and every time I do, the game crashes. This has happened before on UR ships. My device is new. Any reason why this is happening?

[granite pagoda]

Hi, so I'm trying to buy some gems, and when my bank confirmed the purchase the game told me I declined the offer, how can it be fixed please?

[ocean skiff]

Not sure about this but could be corrupt assets, I think. Go to your Settings and repair assets.

[ocean skiff]

Either try contacting your bank or AL support at [e-mail]

[granite pagoda]

Ty, well my bank said everything is fine so..

[hazy quest]

I lost the ability to log into my old account, I linked it to my email, but now when I try to log into my account, progress starts from the beginning.

[ocean skiff]

After logging in, make sure you selected the right server. See step 2/3 here: https://imgur.com/a/lgXYNAU

[sacred dagger]

How long does it usually take for [e-mail] to respond? I currently got the same issues Lemonadepony and Tunbing have atm.

[ocean skiff]

2-3 business days.

[lyric lodge]

Sure it's Soyuz and not Pamiat Meta. Akthough she didn't crash for me, that was an issue with U-556

[icy plaza]

My game crashes on almost every UR gacha ship in multiple events. Never crashes elsewhere. It's always the UR

[timber oxide]

For failed purchases, would the email be a better point of contact or in game help menu?

[fluid smelt]

can I get help with recovering my account? I have a bunch of screenshots from 2019, but I don't know which email / server its tied to. My in game name is visible here

[granite pagoda]

Having same problem like me?

[timber oxide]

Issue purchasing the lucky box here

[ocean skiff]

Same thing, entirely up to you.

[ocean skiff]

Please contact support at [e-mail]

[fluid smelt]

thanks !

[fluid smelt]

is there an option for google play login on android?

i always use google sign in

but i'm on my iphone now and i dont see this option

[ocean skiff]

Not at the moment, only Twitter/Facebook/Email (Yostar), recommended to use Email.

[fluid smelt]

this probably means my account wasn't linked to anything

is this possible?

[ocean skiff]

Possible, yes. However you can still recover it assuming support can find it with the info you provide.

[fickle isle]

ideally if you have your UID and if applicable, any recipts of in game purchases, that would be very helpful

[buoyant ferry]

my gem payment unfortunately failed, while still paying. I have a paypal receipt, but no gems..
do I email the adress, [e-mail] ?
or is there a chance to get direct help here on discord?

[ocean skiff]

Yes

No Discord assistance, sorry.

[buoyant ferry]

are there any special things to care for?
UID, Screenshot of the payment, connected email? anything I am missing for a smooth request?

[ocean skiff]

Support will guide you through it. Normally, you want to send your receipts, UID, name, server and any other account related info.

[buoyant ferry]

alright, thanks for the help!

[fluid smelt]

thanks a lot for the info

[ocean skiff]

Good luck solving your issues

[buoyant ferry]

[inland pond]

hello guys, i don't know if this is the place for this

but i have the freezing "update complete. loading game" i find the bug on the trello but has no fix yet

[ocean skiff]

First thing I'd do is restart my device. Restarting either your device or the game fixes many issues. Give it a try.

If you already did this, see if restarting your Wi-Fi does anything. Maybe it's something connection related, though in my experience, when stuck in those screens, a device/game restart usually fixes it.

If none of the above fixes it, you can try repairing the game assets, you can do so using the Gear icon at the top right side of your screen. If this button isn't accessible to you, then consider reinstalling the game.

[inland pond]

welp it didn't work the restart and i don't see the gear

thank you still for the replay

[lime willow]

I have similar issue but I got a piece of information which is there's an error displayed in log, Exception nullReferenceException write in red

Do I still need to reinstall? I tried restarting both but none works

[carmine hedge]

?

[lean oak]

@carmine hedge are you at work or at school?

or any other place where your internet might be filtered, or unreliable for some reason?

[carmine hedge]

I'm at home as usual on my laptop.

The update went through after I uninstalled now it just shows the "Network Error"

[lean oak]

which emulator are you using?

[carmine hedge]

I'm a moron

I had a vpn on

[lean oak]

no worries, glad to hear you figured it out

[safe kettle]

Hi. I can't play on my account. Can you help me to recover it? I know server name, account name, some characters on it and email which was binded with account

[sinful yoke]

hi, why are you unable to play your account?

do you have your UID? (bunch of numbers)

[ashen spindle]

My secretary rotation’s acting weirdly… it only happens when I’m using Allen’s new skin… anyone experiencing a similar issue?

[safe kettle]

Already get my account. Just forgot about yostar button on start menu, sorry))
Thanks, btw

[earnest glade]

Latest small update (55 MB). “The file could not be loaded,” then the update started again. After that, the download got stuck at "Update complete. Loading the game." But the game won't load. Internet connection is ok.

[ocean skiff]

See if any of this fixes it. If not, reinstall the game.

[earnest glade]

Rebooted the device, the game still hangs at "Update Complete". Tried turn on/off different wi-fi, game doesn't react.

[ocean skiff]

It sounds like we will have to reinstall then. That can happen from time to time, though personally I never got to that point where I had to reinstall the game.

If you're using a real device simply go ahead and uninstall the game, then install it again. This should redownload all updates including the one that got stuck in there.

If emulator such as Bluestacks you can take it a little further and delete your instance, then make a new one, and install the game there. This way we start truly fresh.

[earnest glade]

Oh no. Reinstalling will be a real pain, since I don’t have that many GB of traffic, and I have to wait for one of my relatives to give me the Internet. I won't be able to play all day.

[ocean skiff]

I understand. One more thing you could try is using a VPN or otherwise something that changes your IP. You could also see if downloading the game on a different WiFi is possible, perhaps a public one (I don't recommend using public WiFi, but if we will just use it to download a game that's probably fair enough).

Unfortunately there are no other options that come to my mind. Sorry.

[earnest glade]

Thanks for the answer.

[buoyant ferry]

following up the failed gem purchase, how long does it take the support to answer via email?

and is there any automated answer one would get if I write them? because I got nothing until now while a colleagues issue is already dealt with.. just a bit anxious here

[ocean skiff]

2-3 business days.

[buoyant ferry]

I see, thx

[frosty trellis]

Hello, could you help me? I lost the progress of my account since I changed the phone where I played. I had the account linked to Facebook but I don't know what happened. I already tried to enter the server where the account was but nothing happens.

The server where the account is is Washington

[outer badge]

Make sure to click the facebook bind button on the title screen BEFORE anything else - if the "Login successful" notification shows up before you input your bind details, you're not actually logging into your bound account.

If it's still not working, do you have your UID?

[frosty trellis]

No, I don't have the UID.

[ocean skiff]

Syanda was most likely asking so that you can contact support. The UID is not strictly required to recover accounts (according to other cases I've seen here), however they will still ask for proof of ownership. Try to find any account related info you have and then contact support. It helps a lot to have your UID, so check your screenshots folder or any other folder where you might have saved your profile details.

I'm just going to leave their email address and you're free to contact them whenever you want.
[e-mail]

[icy rapids]

how do you change google account

or is that not a thing

[ocean skiff]

You don't. Your Azur Lane account/Azur Lane has nothing to do with Google other than Google being a way for them to distribute the game, sell gems and what not.

[brisk sparrow]

I think that there is a problem with the UR Exchange. The site and in game states that we get a point in the UR Exchange for each ship we build in the Light, Heavy, Special, or Event pools without an obtainable UR shipgirl. I have built multiple ships in the current Event pool and have not received any points in the UR Exchange. Could someone look at this issue?
https://azurlane.koumakan.jp/wiki/Building#UR_Ships_Construction

[ocean skiff]

"event pools without an obtainable UR shipgirl"
Soyuz is UR.

[brisk sparrow]

Got it

I thought that it meant that you build a ship and it is not an UR shipgirl. Not that it is only Event pools that have no possible UR shipgirls in the pool. That is my mistake. Thank you for clarifying it for me.

[lyric lodge]

If bound to YoStar, support... otherwise, well, it is not bound to goohle anyways

[carmine hedge]

Hello, I'm not sure why, but my account has been banned on the amagi sever

[ocean skiff]

Contact support at [e-mail]

They will help you with your account related issues.

[meager sentinel]

EN server censorship is weird need to be fixed pwease