tech-support

[heady zenith]

When i found my fb is hack

I bind yostar

And twitter

[heady zenith]

Help, where can i ask for dead bind Facebook

[sinful yoke]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

you email them so they can unbind it for you

[heady zenith]

Thank you

[worldly tree]

Hello, what can I do if I have an account linked to my Google Play and it is lost due to the disappearance of said option?

[lyric lodge]

There is no bound to google option, never was

[outer quest]

Azur lane wont start? Unknow error -1

[sinful yoke]

relog into your bind on the left side of the screen

[outer quest]

that worked. thank you!

[mortal schooner]

Hi there, so Apple finally charged me for my purchase in AL, but then a few minutes later i got my money back for some reason. I went to check apple's website and I see that its still categorized as a "pending purchase." Should I be worried about getting banned or just wait it out?

[mortal schooner]

Apple charges me after a couple days for purchases

yup

I checked Apple's website and it still says its a pending purchase so right now i'm just waiting

Let me go check real quick

I checked and it still says pending

I contacted their support in g ame but no response so Ill email them as you say

thanks for the help though 🙏

yeaaa, i just expected the in game support to be quicker so i wouldn't need to email

[raven parrot]

Any plans to fix "Update complete. Loading game..."? I don't want to download the game for the 5th time just because updates are bugged and make me download full game every time it happens...

[spiral river]

None of us are Yostar support, so we wouldn’t know.

[dawn apex]

my device is infinix gt 10 pro. it always freeze then stop working. it is not hot or warm. even i set refresh rate to auto it didn't help

[dawn apex]

The game freezes

[dawn apex]

Not yet. Is it work using check gamefiles?

[dawn apex]

Yeah, repair assets. 2nd sollution seems lazy for me. I'll do later

[open salmon]

Hey, I would like to change the facebook account bind to my account but I don't remember the password (and it got hacked) is there a way to force remove it ?

yeah I got yostar account bind too

but I would like to change the fb bind to my current one

so I have 2 bind

But I need to log to it no ?

When I do disconnect fb

ok thx

[karmic latch]

Is buying gems with Paysafecard more expensive, than with Google Cards?

Aaand can two google cards be used for one payment? (Like PSC)

[primal citrus]

Has happened three times in a row, 'repair assets' says nothing's wrong. Game crashes when Long Island comes-up on the build queue.

[primal citrus]

4th time.

[spiral river]

Reinstall?

[urban zealot]

According to my emails the payment went through but then randomly automatically refunded it in the same minute

And now I can't buy it again cause the game thinks I own it?
Didn't get the 500 gems from it

[spiral river]

Contact support

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[spiral river]

Get ahead of it, because the refund can ban your account

[urban zealot]

Alright done thank you for that

[paper crest]

I tried buying gems about 12 hours ago, i've been charged but I haven't had them drop into my account, am I better shooting off an email instead?

I've tried re tapping the gem pack I bought to see if it just forgot but it asks me to pay again

[spiral river]

Yes

[paper crest]

Ok, hopefully they fix it before maint then

the annoying thing is, the 60 gems I tried buying afterwards to see if things were working went through, but not the other ones

[grizzled warren]

I just got a Samsung Fold and I was wondering if anyone knows if we are stuck playing full screen only or can the aspect ratio be adjusted?

[crimson robin]

Is this where I ask for help on game items not working? I got the static skin voucher and it won’t let me get a skin even though it says I still can

[lyric lodge]

Which skin? And which voucher?

[crimson robin]

The one at the top left

It says it can be used after 11/30 but it’s not letting me

[crimson robin]

Going for Saint Louis skin but it’s not working on any of the skins

[lyric lodge]

Does it work in the skin-store?

[crimson robin]

No I tried that too

I emailed yostar hopefully it gets fixed

It just keeps giving an error

[lyric lodge]

That's the best option then, good luck

[crimson robin]

Thank you

[granite sapphire]

oh wtf

how am i supposed to remove if i have no access to the screen?

i need to login to access my azur lane acc

[sinful yoke]

have you tried pressing get started?

[potent timber]

If I bought the premium battlepass and forgot to claim it. Is there any chance of getting it back or I'm fucked?

[jolly shoal]

is there a fix where you are stuck at the loading screen?

[jolly shoal]

I've had the same issue before, it just came back now. I did reinstall the game but didn't work.

The time the stuck at loading screen got fixed is I think because the game felt like it

just came back and just go away whenever it wants to

freak sake

I dont think it's my internet since I do 5mbs download which I think is not slow enough to make that porblem

im on bluestacks

maybe because of the emulator?

[sharp crest]

are you on the 32-bit version of bluestacks

[jolly shoal]

I am on 64-bit

No, ima do it now

[cunning pumice]

After getting stuck at the loading screen in gameloop, I reinstalled the game which then allowed me to enter but made it so that I wasnt in the same data / account and sent me back to the beggining (0 data) of the game. Is there anything I can do to regain my data?

No

I remember the user name and server

Alright ty

[gilded bluff]

Why like this?
The Game is appear on my home screen but, when i open it after the Yostrar logo loading finish it's became black screen and stuck there for ever

[stark pollen]

I bought a pack and received nothing is there a delay or am I missing something

[potent timber]

It isn't though

[raw onyx]

Check your mail. If you still don’t receive anything there, email customer support about your purchase

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[jolly shoal]

ok so it didnt work

also tried swticthing my wifi rpouter

at this point im convinced it's the game problem

The problem kind off started after the new update of dorm

[sharp crest]

yeah it may be the 64-bit version with the issues, i recall a while back switching to 32-bit fixed those issues but that info may be out of date, my al works fine on 32bit version at least

[lyric lodge]

Did you get 1500 cruise points?

No, you activated your pass

Last months maybe??? You do need to manually claim the items.

You CANNOT buy a pass 1 hour-0 hours before expiring

[sharp crest]

if it ain’t that neither of us can help so

[jolly shoal]

havnt pulled any iof the collab ships freak sake

ima try it

yes

10

No

[jolly shoal]

ight ima try that thx

does the 3rd step takes longer?

stuck at 59.7%

is that supposed to happen

okie

[jolly shoal]

still downloading azur lane

from 34-bit

[jolly shoal]

ok so update

it didn't

yes

oh

so I shoul try nougat-64 next

I already did that , should I do it again?

okie

this shoul be right?

I uninstall it there

alr

[jolly shoal]

ight, thx for the help

[jolly shoal]

didnt work

but thx very much for the help

[potent timber]

@carmine hedge I asked that if I bought cruise pass and forgot to claim everything last month, can I get those items or am I fucked?

[fickle isle]

You can't access the previous pass at all now so uhhhhhhhh

Boo-womp

[latent olive]

Anyone else playing on a Samsung device after the OneUI 6.0 update?

After the OneUI 6.0 update, whenever I try to drag the popup window to the side so its mostly offscreen, my game would freeze until i drag it back into the middle of my screen.

When it happens while I'm auto clearing, my ships would move super fast after the game unfreezes itself.

[lyric lodge]

You are screwed

[potent timber]

Don't got that ever happening

No wait 6.0
Brb installing it.

[latent olive]

Here is a vid of it happening

[mint silo]

Hi, i wanted to login into the game, but this time Azur lane wanted that i login from the beginning (choosing Facebook, Apple ID or Twitter) but non of them worked (and i chose the right server). Idk what i should do now... :c

[potent timber]

Idk bro.

Seems to be running fine. Not sure why yours is doing that.

[latent olive]

Have you tried just leaving it to the side for a couple battles? Sometimes it doesnt happen immediately for me

[mint silo]

yesss

[potent timber]

Hate how tapping on the window makes it go to the center by default but it looks like its working fine for me. Don't know what to tell you.

[mint silo]

twitter or Facebook

[mint silo]

i am not sure anymore which one of them it was exactly

[final mason]

Hi for some reason my game keeps crashing on Bluestacks

just randomly crashes but most of the time it crashes at result screen after battle

was playing fine a few hours ago

[mint silo]

My account are working, and I am also able to login into Azur Lane with the accounts, but the issue is I get always the beginner sequence and I am level 1

[inland reef]

Hey random question, my phone updated and I had linked my yostar account tmk, but when I launched back into game after reinstall everything wiped?

Figured out, some reason email took half hour plus to send verification code. Worked third time

[viral holly]

Every event same thing repeats over and over - some shipgirl, no matter how rare, drops from gacha over and over. Some other - one or two copies. And some - 100% never. No matter if they are purple. They will never be built. But yellow one from the same event will appear despite lower chance. Maybe gacha is someway broken?

[jolly shoal]

I am here to bring you news that LDplayer worked, and I thank you very much for recommending it too me. May your continuous help over people bring you good fate.

A spontaneous success

[viral holly]

im getting strangely lucky with a single girl from every event. I got 4 copies of her with ease

[wind stump]

I had an error when i opened the app recently on my Mi Pad 4 tablet so I uninstalled it and rebooted, then tried to reinstall it from Play store, but now it says 'Can't install Azur Lane' no matter what I do. I'm able to install other apps, even games just fine.

[stuck spindle]

Hello what should I do, my app is not opening. Its stuck on retrieving latest version info.

[raw onyx]

Restart your game and/or check you have a stable wifi connection. You can also restart your device to see if that helps

[sand ice]

any ideas on how i lost my data on lil enterprise server even though it's binded on a yostar account?

[winter crest]

Idk

[jolly shoal]

help

Is it collected or what

[spiral river]

You have to do 10 battles with her first

[jolly shoal]

ty

[fickle isle]

To double check, have you selected the correct server?

[sand ice]

yeah tried reinstalling it a few times i lost the account from that server

it was connected to my gmail and for some reason when i came back on that gmail account the data I had was gone

[fickle isle]

Weird
If this was Yostar account, it should've saved your progress

If possible, get your UID and any purchase receipts and email tech support

[bright flame]

Is it a bug or an intended feature that trash blue augments (or any augments for what matters) cannot be disassembled?

I am sitting on 123 blue augment modules that are clogging my warehouse and cannot build new ones until I buy more augment warehouse space or equip them...

For reference, I'm talking about these:

[lyric lodge]

Use them as resource to up other enchantments

[tight knot]

No one can tell you what to do if you bought a new device, entered the game through the same Apple id that was linked to the account, but the save was reset

[lyric lodge]

Did you choose the right server (results found in server screen)?

[tight knot]

Yes

[bright flame]

Thanks for the workaround suggestion.

I always pressed the auto button, so it never came to my mind that I could get rid of the blues that way.

[sand ice]

nah it already got overwritten by a new one

can't get it back now

[modern shell]

How?

My account is currently binded to Facebook and Yostar account.

[lyric lodge]

Support can tell you

[keen hornet]

Hi, I completed these quests but it seems I didn't unlock a cutscene am I missing something?

[modern shell]

Ugh I don't remember my UID but my player name is unique

[keen hornet]

Ok thank you very much

[modern shell]

Yes

[sand ice]

if i delete my Ystar account, will I be able to use the username again I had on that deleted account? on the server i had that deleted account before..

[carmine hedge]

they dont refund skin here right? I actually bought collab skin that I'll never get the ship for

@crystal vale thoughts on this?

I'll just cope for another rerun of this collab then thank you

[frank dagger]

not sure if this is the right area to ask this but can I bind an account to an email while maint is up?

[lyric lodge]

[loud inlet]

I really wished the event furniture missions can be completed when the last things I needed to do was the level up/ max limit break the event girls. Guess I'm out of luck because I didn't get the required copies of the girls. Sucks to be me then.

[lyric lodge]

You didn't need to do that though...

[loud inlet]

Well apparently I couldn't get the furniture or it's not in my dorm. I did everything else though.

Oh dear lord found it. Apparently it isn't tagged as Senran Kagura furniture tag. That's actually really annoying scrolling through 100 things to find it.

[lyric lodge]

None of the throphy's are...

[loud inlet]

learn something new

kind of dumb for it to not be tagged

[visual grotto]

Hello, I have bought accidentally an extra classroom slot, do u know if I can refund this transaction?

sadge

I will use it then

[lyric lodge]

tip; use fast forwarding with the leftmost slot.

[ashen fog]

hi i need help i am using a apple account on my phone and when i want to play on blue stacks it doesnt come up with a apple account so i cant sign in, is there anyway to create a yostar account and then connect the data from my apple on to that yostar account?

[raw onyx]

Open your game and go to the settings. Under “Account” there should be 4 options for you to bind to. Yostar, Facebook, Twitter/X, iOS for Apple devices. From there, you should be able to add another bind

[fading mortar]

Hi I'm trying to login to my azure lane account. I uninstalled it sometime ago in 2020 and want to play again but when I try logging back in through my binded Facebook account, nothing happens. I just get put into a new game even though I have plenty of progress saved. What can I do

[sharp crest]

first go to the server select, then press the unfortunately named "results found" button, it should show you where you last played
if that doesnt work, contact customer support and provide as much info as needed

[ashen fog]

THANKYOU SO MUCH!!

[fading mortar]

Even using the results found button doesn't help and I can't remember my UID, username or server I was in.
But I do know that my Facebook account is still showing active

[covert stag]

Is there a known fix to the black screen after logos? seems like several others have experienced it before...

can't get the game to start downloading assets

[proven hare]

I downloaded the game, installed all the resource packages and now its stuck on "Update completed. loading game" (ie: it loads forever)

will try

[gusty magnet]

Yesterday I upgraded my phone. AL ratio resolution was fine

When I upgraded and boot up the game this happened

Is there any way to remove those gaps on the corners

[proven hare]

doesnt work

[proven hare]

doesnt work

[covert stag]

tried that a couple of times with no luck

[haughty plover]

Hello, idk where to exactly ask this so I will put this here.

When will the Black Friday skins will be removed from "necessary assets" section? Not only this is stupid but also annoying that because these skins are (were) in the shop I am forced to download them as "necessary assets", it is taking about 1.4GB of extra storage as far as I can tell.

[haughty plover]

the "others assets" or what ever it is named above voice lines and l2d skin were asking for 2.6gb of space before the black friday and collab event, after the update it is now asking for 1.2gb of space. I delete and re-downloaded the game to delete the skins the game downloaded for black friday in the shop today but when I did, the game downloaded those skins again even though the event has ended (after the 6.6gb of necessary update after redownload I was also hit by 2.9Gb of update after logging in to my account). I went and checked the few ships like Vanguard to see if it downloads the skin thats not avaible in the shop when I click on the skin icon and it didn't as it already downloaded it as necessary asset when I redownloaded the game. I would like to note, Vanguard and many other ships had green arrow on skins before the black friday update but not anymore (no I didn't download them manually)

I ticked off all 4 boxed so it wouldn't download any, Comics, Gallery, L2D and Voice Lines

after that download done, I logged in through yostar acc and tryed to get to the main screen but was again hit by 2.9GB of "necessary assets" which I presume is where the black friday skins etc are downloaded

I understand it is not limited to black friday skins, but skins that were previously not downloaded like Vanguards L2D skin, North Carolinas Bunny skin etc are now downloaded as if they are still in the shop

Jarvis's skin, Amagi's skins, I-168's skin etc, aka the skins which were rerun are downloaded

skins that were not rerun are not downloaded as some ships still has green arrow

I would be happy if devs could let us know when they will be removed from "necessary assets" section, thats all I ask so I can redownload the game after that to remove the skin (as there is no other way)

this is the only game downloaded on my phone because how much space it takes

64gb

IOS

17gb for system, 14.16gb for AL, 26+ GB for pictures, and I have yt,dc,twitter plus few 100mb apps thats it

[covert stag]

mobile, android 14, poco x3 nfc (custom rom)

a sideloaded OS based on android that is not the official MIUI

nope

[haughty plover]

it is pain in the ass to transfer pictures from IOS to PC, I have done this to already reduce the size and continue doing so, but I do not think this is about amount of storage my photos take but rather amount of storage unnecessary assets take ladled as necessary assets. Again all I am asking from the devs is to not force this skins they didn't force before the black friday

[covert stag]

upon some googling, it seems like it's an android 14 issue

the framework to give storage access to apps is kinda messed up

[haughty plover]

I know adn thank you for you time and help, but you already said you don't know about this, thats why I was asking if a dev/staff member can tell us

as this is the only place I know where they are online. Should I ask this through mail then? I expected this to be something simple but I guess not

[covert stag]

https://www.timesnownews.com/technology-science/google-pixel-devices-facing-storage-access-issues-after-android-14-update-article-104867419

also this:

https://www.ptt.cc/bbs/AzurLane/M.1697455401.A.145.html

not sure how real that is, but apparently azur lane devs are aware of an issue on android 14?

[sinful yoke]

I’d believe it

tons of issues are unique to tons of android versions and unique devices

[covert stag]

yeah, seems like i'll have to wait until google fixes their stuff or AL devs adapt to the mess google made

in either case, thanks for your help guys!

[sinful yoke]

unfortunately for the past couple of years it seems like theyre adapting to it which is why android devices are always breaking with every game update

[fleet zinc]

Good Evening!! Is there something going on with the Lecture Hall? I haven't received any of the basic exp packs since this morning

[fleet zinc]

First time thats ever happened, weird!

You are indeed correct, the bar is empty and the proficiency indicated that I would get 22% of any ship xp gained with lvl 100+ ships. Its just weird that it has taken so long for me to notice that I could even run out of xp to "process"

Thanks for the explanation!

[ocean acorn]

Helllouuu Support of Azuro lanooo!!
The ninja scroll event is finished including the 7 orbs.
The ninja furniture got obtained by clicking on it -> doesnt show it in the dorm.

[ocean acorn]

Eh...

Thanks Snowyamur (that ,,yamur" is aesthetic af)

[proven hare]

.

[hoary bluff]

Hello, this might be silly to ask but I bought some gems and didn't receive the purchase. I understand my bank put the purchase on hold until tomorrow so will I receive the gems tomorrow after the transaction finally goes through? For now I was going to wait and see, but any advice on what I should do if it doesn't go through? I'm assuming the best option would be to email support, right haha?

[autumn light]

Hey, does anyone know how I can unbind my Yostar Account from a Azur Lane Account?
I have noticed, that my Yostar Account is already bound to an inactive account that I might have accidentally created once when I tried logging in on a new device and I want to bind my actual account with it as it currently only has Twitter verification.

[proven hare]

im not using an android 14

[fluid bay]

Question, if someday i want to transfer my account of the old phone to a new one, i need to desconnect the account on the old phone?
I heard about being banned by having 2 phones on the same account.

Get it, in my case it's facebook login.
Eh, in Modern Warships i would get banned if not desconected the old phone to use on a new phone, but it is diferent across game idk.

Makes sense.
Oh and do "shitposts" are permited? I see theres the media channel.

Ok thanks, it would be a guy falling down of a skate on national television.

Spam, nah and Nfsw idk, dark humour is nfsw more or less.

Better to do not put fire in the gasoline and stay safe, bye bruv.

[vagrant sequoia]

Just making sure, https://yo-topup.com/page/shop/azurlane is legit right?

[left helm]

I've got one ship (New Jersey) that isn't playing any of her voice lines. Everyone else's works fine, but hers don't play either in secretary or dock
I've already tried restarting the app and repairing assets and still doesn't work. Anyone know a fix?

[runic lintel]

YES it is

[covert stag]

@sinful yoke @carmine hedge just an update regarding my issue from earlier

after some more meticulous googling, i managed to fix it by downloading an xapk package from a 3rd party apk website

an xapk package comes in the form of an apk with the obb folder included

so just wanted to let you know

IT'S ALIVE

[torn glade]

can you sortie a max of 3 times only at one go?

[proven hare]

^

[spiral river]

yes

[spiral river]

Try a VPN, otherwise, try reinstalling, there's nothing else we can do

[torn glade]

ok thx

[proven hare]

already did both 😭

[spiral river]

You can try using bluestacks on PC but idt there's a fix yet

[proven hare]

im not on pc

[spiral river]

Then I don't know what to tell you

[covert stag]

i experienced a similar thing when i tried to use AL on my university's network

for some reason it could download assets, but not login

but you already tried a vpn so idk

[maiden roost]

cannot remember account login info how can i recover account?

[raw onyx]

/techsupport email them and tell them you want to recover your account. Recovery will be faster if you can provide your UID, username, and server.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[covert stag]

apkpure

i wasn't sure if i should mention it here or not at first

but this is what i used

https://m.apkpure.com/azur-lane-apk/com.YoStarEN.AzurLane/download

[gleaming sphinx]

Is there any way to reduce the azur lane file size? It takes 18 gigs on my ipad which is too much. Can i get rid of some of the assets? How?

[gleaming sphinx]

Thanks!

[grim tendon]

How to get back old binded acc ingame again??!!

[grim tendon]

See last login in sandy server shows the new account not the old one

[lyric lodge]

Seems to be a fix in today's hotfix... does it work now?

[grim tendon]

I still got uid and bind acc email

Anyway to get back the acc

[desert dew]

hi i have a problem i can't connect with my facebook account can someone help me ?

[desert dew]

i'm trying to log with my facebook account but it say's "application inactive: this application is currently unavailable and the developer has been informed of the problem. you will be able to connect when the application is reactivated."

it's in french but it says what I wrote above

i'm using an emulator

yes

under Privacy and security i have control and safety

no they are differents

ok i try

i have the same errors and i also try on my phone and i have this errors too

yes

it won't connect me to another country

it says reconnecting

ok np i will wait and thanks for trying to help me

[runic lintel]

Dear Commander,
Due to issues from Facebook, the Facebook log-in function is currently having problems. Commanders can still log in via Yostar. Please remain patient while we investigate the problem. Thank you for your support.
Please contact us at [e-mail] if you are experiencing Facebook log-in problems. Our customer support will gladly assist you in binding your account to Yostar account so that you can log in to the game.

[dawn forge]

Is anyone else having an issue for connectivity where before they play the game, everything is fine, but the second they start, they keep disconnecting and reconnecting from their wifi?

AL just is tanking my connection tonight for no reason. Every other app is fine.

Wasn't doing this the day before yesterday or earlier, just suddenly started having connectivity issues out of the blue.

[raw onyx]

try a vpn or restart your router

[dawn forge]

Weirdly enough it seems gone now though I am in a room further from the wifi now lol.

How do I check?

I think it was 4G, Sansung S9. Can't remember.

Yeah it says lte +

But doesn't say if 4 or 5. I think it was 4.

[hollow moth]

Need helping recovering my account

@carmine hedge was just trying to get someone. I have order details and what not to find it. Before coming here I logged in through yostar and it doesnt seem my old account is on any of the servers. I tried logging in through twitter and facebook too. I know i linked it at some point but no having any luck finding it

Ok lemme try that

Results show nothing but an older lvl 4 account. Last time i played was about 9 months ago

Facebook login doesnt seem to work..

Like the page just says error before asking for user and pass

Tablet Samsung S8 ultra

Looking through facebook atm

I cant seem to find anything. I have emails and google play orders if I can get in contact with official support staff.

[hollow moth]

Ok thanks ill do that!

[azure wren]

I'm not able to login with Facebook, which my account is bound to

[craggy ocean]

Ever since yesterday morning I get stuck on the initial menu screen. It says "login successful" but when I tap to play, it shows the loading chicks a few times, then shows the error in this Screenshot. I'm on the Little Enterprise server, and if I switch to another server it goes right to the tutorial mission so I'm assuming our progress is only tied to the server ;-;

[red nacelle]

Hello. My phone burned down and along with it I lost my account. how can I restore my account?

no

There is no UID. server and nickname yes

[craggy ocean]

Did this, along with clearing the cache and restarting my phone (galaxy S9), still the same issue

Yup

The other servers seem to work, just not the one I'm on

I was hoping to avoid having to reinstall the entire game, but I suppose I'll have to

Thank you for helping though!

Yes thankfully I did that a couple days ago

I've only been playing for a week so it wouldn't be the end of the world, but still

[craggy ocean]

Crazily enough, it's still having the same issue

Might have to just give up and restart on a new server?

[final galleon]

I not long reinstalled Azur Lane on my tablet because it kept crashing and having problems, so i thought a fresh install might fix it. After installing it won't let me log backinto my account, it's Linked to my facebook account and whenever i try it gives me the error message "App not active. This app is not currently accessible and the app developer is aware of the issue. You will be able to log in when the app is reactivated". Please help

[sharp crest]

ic youre new #game-news message

[final galleon]

yes i am new, i was told about that facebook issue and thank you for responding to my message. A little upsetting i have to miss out today's daily progress towards Kirov META because of this issue.

[restive trench]

hey, ive use to play azur lane alot back in 2021 and 2022 and recently ive been wanting to log back into azur lane and play again. only issue is i cant seem to log into my account for whatever reason, ive tried loging through twitter and yostar and they all bring me into a new account and wont let me play my old account and to be honest i dont remember alot of my old account details except my old username which is XHiro_SilviaX or related to that username. if you have any idea how i can get my old account back i would greatly appreciate it

[raw onyx]

/techsupport email them and let them know you want to recover your account. To make the process faster, give them your UID, username, and server you played on.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[stiff vortex]

Hello , since last week I can't connect with Facebook , am I the only one ?

[sharp crest]

#game-news message

[final galleon]

Is there any word on when this Facebook issue will be resolved, if I miss too many events because of this I will just stop playing and I'm not willing to start from scratch after all I've done up to this point. P.s. i don't have Twitter or Yostar account.

[fickle isle]

You could just y'know

Make a Yostar account

No One's stopping you from doing that

Plus it's strongly recommended that you bind it to a Yostar account in the first place

[final galleon]

wouldn't i need to know my UID for that, which is an issue because i cannot get onto my account for it

[final galleon]

i will try to find out my UID from a friend, and i created a Yostar account. It's worth a try so i'll seek assistance in linking my Azur Lane account to my Yostar account.

[jovial fable]

Don't know why but I'm stuck on this screen for over 20 minutes, already restarted app multiple times, even restarted my phone. Is this an issue for others at all or just me?

[teal saffron]

same, but i found the reason why. now i need a solution to this. pls help us.

[raw onyx]

In case you haven’t seen the update: #game-news message

@jovial fable @teal saffron try restarting the game. another common solution is reinstalling the game again

[teal saffron]

does deleting the "files" and reinstalling them works too?

[raw onyx]

that's something i havent seen as a solution before. you're welcomed to try it, if you'd like.

[teal saffron]

already fixed the problem. i just needed to replace the entire files of the game with a new one by deleting the old ones. but installing 12.5 GB additional files using monile data is a pain in the arse

[cloud cloud]

how can you see the log terminal?

[teal saffron]

/logmode

[low wyvern]

https://youtu.be/l3ujs7D0tFE

[cloud cloud]

thanks

[narrow ember]

Just mailed your CS. I hope you have a better explanation of this.

Was I cheating during Tempesta and Ninja Scrolls event?
I'm not even doing any ranked stuff (EX boss and the like), how can I be cheating?

I have been supporting Azur Lane since first sorted in 2018 and never use any illegal activities and programs, I'm not even use any glitch and bug (if any).

If there's a false report regarding my account, please clean my account nane from that list. Thank you.

[gaunt pike]

Ehy, so uhm i wanted to reinstall the game after 2 years but i forgot how i used to login in my account (i have a new phone now too) and i tried everything so far to try to get into it but without success.

Is there any other way around to get my account? I know LVL and name of the account

[lyric lodge]

which bind?

[gaunt pike]

Thats the thing, it can be anything

Most likely apple account bind

its not yostar for sure

[lyric lodge]

On the main menu click apple and login, afterwards click "results found" to scan the servers.

[gaunt pike]

I just tried with all the possible accounts and no luck

I either forgot the correct account or somehow unbinded it

[proven hare]

.

[high birch]

I can't auto stages, it just either kicks me out of the game or gets stuck at 50% indefinitely on loading screens

no

I'll try that. I tried force closing the app and clearing it's cache while keeping the phone on, though it didn't work still. I don't think I've reset my phone in a bit, so it could be that.

gonna do those two first again and then the rest of what you said and see if it hopefully works

well I tapped it

ok, now it shows an update screen

was worried cause I did it twice bc nothing, and I got a "no exceptions" notif screen

now I gotta download a few mb file

saw download is complete, please restart and something else I didn't get to read

me restarting my phone again

:D

it works again

now I can lazily grind cubes I desparately need badly for the FUCKING TWO URS event

and I don't even have 200 cubes bc the senran event

there's like an auto restart function that I can have enabled for my phone when I'm not using it (aka sleep), but it's kinda fuckin annoying to have to actually use my password again instead of fingerprint or face but that's a small price Ig for that

plus I kinda gotta see notifs sometimes and that just cuts em off completely or has them all stockpiled with much older notifs

[gaunt pike]

i managed to get my account back! thanks anyway :)

[upbeat bolt]

is this the place to get recommendation on emulators to play AL on PC? or.. wrong place to ask?

[sinful yoke]

bluestacks and ldplayer are often used

[upbeat bolt]

ty

[fierce gull]

is there any info if al will be available on google play emulator? i really want to get rid of bluestacks

[little tusk]

Hey can anyone help me

[little tusk]

I uninstall my game on my phone because of storage and once I fixed it and reinstall my game I lost my account

[little tusk]

No

I forgot

[potent scarab]

hey, is there a way to recover account that bind with twitter account, but that accounts got delete due to inactivity?

I also have purchase history with google as well

My server is Sandy

Ok thank you, doing that now, not sure about the Twitter part tho.

[little tusk]

Thank you

[coral parrot]

Hello sir. I lost my account. For one reason Facebook are not aviable for my country now, ill try to use VPN but they just suspended me, with no adequate methods to recovery. Please return it to me, i spend so much time to play it. Know many things about it Server, Nickname but i didnt expect what Facebook will be blocked ..so no ID. But have 3 important Screenshoot from the game about ship arrival to account - date to seconds!! Please help

[raw onyx]

refer to this message on how to recover your account. #tech-support message

use this link to check if your facebook account is connected to azur lane: https://www.facebook.com/help/218345114850283. if you can't view it because it's a facebook link, use a VPN

[gaunt crystal]

anyone have experience recovering CN account? It finds my email address for password recovery but the code is never sent.

[turbid stratus]

Idk if i should bring it here, but every time i face this guy a kind of bug happens

1. His team is not appear in game during battle
2. After a while the game crash

Not only once or twice, but many times and i just realize it after i see the player name

Idk if its a sort kind of cheat or something

[unreal ginkgo]

bluestacks is black screening over AL

how do i fix

can't see shit

[iron swan]

i need some advice my fiancee game got stuck on and inf loading i forced stopped the app cleared the cache and data reupdated and it was still stuck on inf loading screen, she uninstalled the game in hopes of that fixing it but it started her fresh we sent an email to support with all but her uid info and all they can say is its connected to a facebook account and have tried that and its not loading her info making her start fresh...

That's the problem. We don't know if it was linked via Facebook or by email

Thats annoying

She only ever played on her cell phone

Ummm it just came back randomly

Just refreshed her server list and apparently was linked to a different Facebook account of hers

Should she set a yostar backup aswell?

She is doing that now thx for the help

Thx

she almost lost two and a half years of progress

[rigid tulip]

Anyone else using an iPhone 15 Pro Max? With normal use, including other games I have no issues but when playing AL for extended periods the phone heats up to a point where it’s uncomfortable to use.

[unreal ginkgo]

i tried that multiple times now

nothing worked

i updated graphic drivers

[turbid stratus]

Dah, only that player. I encounter the same problem long ago. But i just realize it the second time i face him after i saw the player name

[austere oriole]

I just swapped to a new phone and is there a way to stop azur lane from darkening so much when it is on auto

[austere oriole]

nvm figured it was the battery saver in options

[unreal ginkgo]

LDPlayer i already tried, shit doesn't work, bluestacks used to work b4 i uninstalled it to try ldplayer

now im stuck

[austere oriole]

Is there anyway to make azur lane mission complete and tactical training notifications show up on phone I have them enabled and allowed all notifications but it is still not showing up

Yes

OnePlus 10T

Yup

Set it as unoptimized battery able to send notifications through DND but still doesn't send it unless I open the app

Being able to run in the background and the notification should always show up

All my other apps work just azur lane doesnt

K thanks

[lean oak]

three crashes and it isn't even midday Two on iPhone and one on Android. I swear this stopped happening altogether a few months back, but it's back again and it's irritating

[opaque tundra]

I have a quite serious problem: I've been playing the game for a pretty long time until recently and I can't access that account anymore. I tried checking all my past twitter accounts but no success so far. All I have are the screenshots of the game in my POV. It's not enough to recover my account, is it?

[tender badge]

What happened to the point you can't access it anymore?

[opaque tundra]

I thought I wouldn't return to AL and uninstalled it on my devices and I thought I bound the account to something but no e-mail, twitter, etc. seems to be working so far. I was digging through past 7 years of e-mails to recover Twitter acc that I thought was the one but it's not it either.

People say I can re-achieve past meta's now, so I mostly regret the time invested and Yorktown/Columbia cruise pass skins

[buoyant hound]

Question, i started the main boss in the senter of Operation siren and now i seam to not get eny missions enymore, is that a bug or is it suposed to be like that, i did defeat the Normal boss but not the hard one

[lyric lodge]

You should get missions once a day

[elfin rover]

Hey, I kinda can't log in on my account, I tried everything, twitter, facebook, yostar account, all of it puts me in the tutorial which is pretty weird. All I have is ingame purchase receipt from 2019 in my gmail. Can anyone help me w that?

[tender badge]

Are you sure you chose the server you were last in?

[elfin rover]

like 90% sure i played on sandy

[opaque tundra]

I just realized the icon that's supposed to show you your created characters on servers doesn't always work. I'll try again
Edit: doesn't seem like the account I'm trying to reclaim is on other servers. Should be Washington, as i remember it

(also, would my purchase receipts from google be any help?)

[tender badge]

Yes, they should

[opaque tundra]

I have them both!

How should I procede from here?

[elfin rover]

apparently it trolled me the first time? I was right that it was sandy, but for whatever reason it threw me into the tutorial

Anyways I'm on my account now so it's all good

[lyric lodge]

The "results found" is a button that scans servers

[opaque tundra]

Thanks for the info!

[amber kraken]

I was on Sandy times ago, trying to recover my account now- sent an email, as I don't see that icon on server list. I just hope my account wasn't deleted after getting through SKK-level 116....

[amber kraken]

binded, if I remember it well, t'was necessary for buying gems etc

[sinful yoke]

no

[opaque tundra]

Thanks! I sent all I could find and now it's up to Yostar

I'm getting awkwardly nervous, somehow

I was Sadge at first, then tried but it failed and now you guys got my hopes up and I can't get calm

All I know is that if I recover it, I'll be celebrating with a new cruise pass and a Long Island kind of party

[opaque tundra]

Is there any way I can see my old account's UID with my temporary new account? The support is asking for it but it's been months...

I could only find and confirm my username and level via friend search but it shows no UID

Does pvp ranking show UID?

I've already gone so deep, might as well level up and unlock exercises just to find it

I did send the receipt bills but the support didn't mention them

I hope they actually help

I will try that. I'm waiting for the reply atm

I recovered the Twitter acc I believed was tied to AL but I logged in and it wasn't there

Can I assume that if the account was deleted, I wouldn't be able to find it via friend search? And no, the Twitter acc I presumed was the one has no 3rd party binds

[buoyant hound]

I figured out the issue, i was looking in the port and not in the usual way, my mistake

[lyric lodge]

To be honest, it IS the devs fault leaving the tab there...

[opaque tundra]

My case keeps moving forward. I hope I won't get more questions after this morning's ones because even as the OG owner, I'm worried I might answer something wrong at any point. But getting more questions probably means they are just making sure it's me. If they were suspecting me of lying I think they'd just tell me and close the ticket?

Anyway, I got an email apologizing for my case taking so long because of many other people apparently ask for help as well. I'm not used to support being so nice to me. This is so wholesome in a way

[chrome spire]

So uhh...

I wanted to clear the User Data that Azur Lane has accumulated inside my phone (11+GB)

But I'm afraid of losing my account if I went for it without someone's advice. So what can I do to prevent my Account from being erased before I clean all of the User Data stored inside my Azur Lane app?

[frozen thorn]

hi ! where can i find my UID, since there is a maintenance can I? for the laffey quiz. thanks

[vagrant sequoia]

You make sure to bind your account first in the settings, Yostar account is the most recommended because Twitter and Facebook are having issues. You only need a working email for it

Once you're done, you can either uninstall or clear app data. After the game boots, you'll see 3 binding options on the left: Yostar, FB, and Twitter, choose the one you used to bind. A "login successful!" will come after, then select the server you're in because it defaults to Little Enterprise

[chrome spire]

How can I be really sure that my account is safely binded?

[vagrant sequoia]

It will look like this in settings

You can also test on another device to make sure

[chrome spire]

🤔🤔

Wait

So I can play the same account on multiple phones at the same time?

[vagrant sequoia]

Not at the same time. Afaik the other account will be forced to log out

[inner silo]

for some reason I can't open azur lane
it gets stuck on "update complete. loading game..." forever

[chrome spire]

I see. I'll try this tomorrow when all the requirements are met. I hope you are present at that time when I need instant tech support response.

[tacit orchid]

I received this message: "Congratulation! You have found the correct answer for Laffey. Please reply with your UID in digits (i.e. 88888888) within an hour." after responding the event, but how do I check my UID when the server is under maintenance?

[lyric lodge]

#server-news

[tacit orchid]

Okay, cool, thanks

[topaz sky]

Make sure to get a screenshot of your profile after the maintenance in case you lose your account or if you have technical problems. Cause almost all cases if you have problems and need to contact support UID helps a lot.

[tacit orchid]

Oki

[vagrant sequoia]

I'm not too sure about that, also idk your timezone. Mine is GMT+8, currently 9:55 PM right now. Tomorrow we're going out somewhere but you can still ping me and I'll try to respond whenever I can

And if not, there's a bunch of helpful people here that can also help

[carmine hedge]

Is the game server still in maintenance?

[burnt flame]

game stuck on update complete loading game for like half an hour what do

[next dove]

Same case for me. I thought I was the only one

[split tangle]

Hello everyone, I accidentally logged in through twitter and it seemed to have wiped my account. I don't know if I bound my account at all, if I did it's been a long time ago, but is there any way to recover my old account?

NM, I found my bound acct

[tepid plover]

Replying the laffey event bot with my UID does nothing

[opaque tundra]

Yes, make sure you bind your accounts and write down things like UID somewhere

My old acc is back. Thank you support!

[oak nova]

Still stuck in the "update complete" screen, need help

Do i have to reinstall the game or can it be fixed without deleting the game?

[gaunt rose]

Hello, I have a problem. I paid for a successful bag, but did not receive it, an hour has already passed since payment.
Not at the mail, not in depot. I re-entered the game.
The store says that I already have this product.

Ok, thx

[glad mason]

guys i haven't got my quiz reward even thou i already give my UID,any solution?

[glad mason]

yes,i received a message from yostar messenger and i already replied with my UID

still haven't received any

[carmine hedge]

I also have the same problem. Hopefully, it gets fixed soon

[chrome spire]

So... Following the previous question...

Am I in the green? Is my Account still binded by these options?

I am currently downloading the game in my other phone in case.

[versed scarab]

Hello, I am having an issue logging in. The game just loops back to the intro video when I get to the "press to start" screen, so it's stuck in an infinite loop

[wary roost]

Everyone still waiting on rewards for part 1 of the Laffey Quiz? Sent my UID to the Yostar Messenger about 13 hours ago

[sharp crest]

if i hazard a guess, theyre gonna wait til its over to send them out like the raids(? i dont think thats the right term, the event where everyone attacks one kind of boss and the boss health bar goes down slowly and everyone gets a reward at the 0% 25% 50% 75% mark, the one that requires tickets for the ex difficulty, gorizia's event)

[glad mason]

me too,i send my UID around 18hrs ago and still haven't got any reward

[raw onyx]

@wary roost @glad mason I’m pretty sure the rewards are sent out after the first stage/event is over

[cosmic cloak]

Is that 1 hour timer still a thing because I just sent it now, because maintenance happened and i just remembered I had to send it.

[mossy barn]

is it possible to transfer jp account from android to ios?

thanks bud

[scarlet wraith]

help i want to play on pc, i have use BS5 and LD5 running on similar issue im stock on loading screen before you login

[scarlet wraith]

im stuck on this

[frozen geyser]

Anyone here know what else changed in hot fix patch that just update few minute ago?

[foggy perch]

In Google Play version of the game, my local currency exchange rate is completely overpriced, who should I contact regarding it?

19.99 USD amount of diamonds for example shows as 889 UAH

when the current exchange rate should be around 750

[sinful yoke]

no one, it is set by google

[foggy perch]

I contacted google and they send me to contact devs

they say it doesn't depend on them

[sinful yoke]

it will be a he said she said, they will tell you the same thing vice versa

[foggy perch]

so is there a way to fix this in any way

or just cope and move on

cuz even if I include some unofficial rates it's way too overpriced

[foggy perch]

weirdly enough, in another game where price is shown in uah in the shop itself it's fine

compared to my friend that has it in euros and it's 200 less than it should be even

so not sure if it's google

[fervent breach]

I’m out of the country and almost done with my free 5g can I play on low speed data

[golden horizon]

have people received their laffey quiz rewards yet?

[raw onyx]

most likely after the quiz event/first stage

[golden horizon]

are you saying that nobody else has as well? or are you saying that if i haven't received it, i should wait?

i just want to know whether this is unique to me or a small group of people, or whether this is the case for everyone

[raw onyx]

someone asked the same thing yesterday and another agreed with them. i havent gotten mines either which is why im assuming it will be after its over

if you think its a mistake on yostar's part, you can email their cs and ask

[foggy perch]

They pretty much told me to scram cuz it all depends on google

Funnily enough

This was in the email

Had only this screen cuz lmao

Oh wait

Discord quality moment

1 sec

Me when azur lane with aether gazer

no clue why they even said it since I dont even play it

[foggy perch]

and honestly it may be some yostar issue since some other games seem fine

or maybe it's because of euro and not usd

I am convinced all supports have some AI for like first 4 messages and if the guy doesnt go away they get a real person

yeah

but I mean other games in google play

like I said compared my friend euro prices and my local ones

and it's great

azur lane also had fair prices before, lower than market rate

idk what happened now

like they cant be overcharging ukraine out of all countries 💀

we have barely any taxes so it cant be

cuz yet again

euro cant be cheaper than usd

so 37.53 per 1 usd

however if we take me trying to buy smth in azur lane

it ramps up to around 44 somehow

literal swiss frank costs a bit less

like, no matter how you look at it even if there were taxes (which there arent) price is still off

if it makes more sense somehow, I remember old prices in AL

it was below market rate

idk what else to say, there just arent any that can be that high

wait

just to test it out

do u have ur prices in usd?

can u check twitter premium price

gotta be easiest way

any app works

it's just 1st I found that has huge button to buy smth

base?

cuz they have 3 lvls apparently

alr let me see

406

which would be 10.8 dollars

yea idk, some apps have issues ig

but

that puts it to whopping 50 per 1 dollar

and it's just insane

question is why the rate is different at all

then theoretically there are taxes or whatever

why 2 apps have rate off by 6

which is huge*

weird thing about google play support

last time their ending response was pretty much "yeah idk, we have other customers to attend to so bye"

not even a reason why or if they can do anything

then why there is 3rd app that has price below what it should

it's another gacha, so just to be sure it's ok to name it?

idk maybe there are some dumb advertisement rules

to be clean

browndust 2

maybe u know it but prob no

me and friend compared prices in shops there

and it seemed more than fine

want a screen or no need?

well

he has it in euros but for example 17.99 is 19.99 usd

I am nearly sure

it's ~30

per 1 euro

weird right?

wait actually

maybe I have receipt somewhere

to tell u the old AL price

539 uah

that's for 1.2k gems

right now it's 889

like I know my currency has big inflation

but in no universe it could go up 350 uah

that's like x1.5

this summer

july

some malicious activity is happening here

problem this at this point idk who should I even contact

president of USA idk

if I knew whos AI bots to pierce through

could accomplish something

but idk who is responsible for allat

ok not ai but

first messages are 100% of time the same

and they ask you same things regardless of problem

that are obviously not needed

ai is easier to say than humans forced to follow company's regulations

amazon for example actually uses ai and later on connects a worker but whatever, it's kinda unrelated to the problem

since we can't do anything real question is who should I go annoy to begin with

google points fingers at yostar

yostar at google

so all comes down to me getting 1 bunny suit instead of 2 😔

but if you say it's google I will try to go write them a few times

biggest tax increase we got was maybe 10% total but prob way lower

so I have a feeling just google moment

will point fingers at others until the end instead of trying to solve it

@carmine hedge last thing since I just checked if u care

for some reason yt converts it at laughable 20 uah per 1 usd

I am so confused

[foggy perch]

checked yt premium subscription out of curiosity

it should be 5 usd but for me it's 99 uah

or like 4.99 usd* but yeah

wait 1 second

youtube premium individual?

for me it's 99uah per month

or maybe for apple it's different idk

ipad shows price in dollars so so compared that

I meant that just maybe apple and google stores have different prices

because no idea why here it's 5 and for you it's 13

[scarlet wraith]

i have tried and instal nougat 64-bit and 32-bit still the same im stuck on the loading

[acoustic merlin]

I have an ongiong issue since yesterday where my game refuses to load up on my internet, both phone and pc emulator. It just sits on this screen. I have tried two emulators just to make sure it was not an issue with that, and GFL launches fine on my usual one (MuMu Player) which is puzzling. I have uninstalled and reinstalled the game and my internet is working fine otherwise.
(also please ping me I will not notice a reply otherwise)

[scarlet wraith]

i have the same issue

but i can load on my phone but not on the emulator

[acoustic merlin]

ye ye I can load it on my phone when im on data

but not when im on wifi

@scarlet wraith are you from ireland maybe? (thinking it might be an isp issue or smth)

[twin escarp]

I think the game is confused

[scarlet wraith]

im from the philippines

[acoustic merlin]

ok then lmao that rules that out

[wild geyser]

Game has been stuck on this screen since I updated

Reloading resetting and changing wifi or mobile data dosnt proceed from here

Anyone got the fix?

[peak pine]

hey i never gotten a dm from the bot for the laffy quiz

[frozen geyser]

Maybe your answer wrong

[peak pine]

is it not CDLM?

[frozen geyser]

I dunno

[sharp crest]

(it is)
is your "allow server members to dm" on in privacy and settings

[peak pine]

yes

[wild geyser]

had to uninstall and reinstall

[ashen stump]

stuck on loading screen when entering combat

hasn't moved an inch, gave it 5min before giving up

[green vigil]

I only got a build 1 ship regular daily and not a 3x for the event, today... It seems like there are others experiencing the same issue.

[green vigil]

Showed up about 4 hours later, after I already built a ship for the daily and now I can't complete the hard modes for event points.

[spiral river]

Bot was offline last I checked rip

[inner sequoia]

Ya'll... Do you know if EN servers are explicitly blocked in China? Going to visit family there soon and need to know if I need to bother with a gamevpn for AL

[short sage]

game not connecting

[agile bramble]

anyone else having this bug? I should be done with these but they're not being done

[shadow hawk]

I've been having this bug in Bluestacks 5 for about half a year now, where after playing Azur Lane for a certain amount of time, icons for things such as ships and gear will stop loading altogether and the rest of the game may become unresponsive, causing it to restart.

Sometimes, it gets stuck on the loading icon permanently. In the events that it doesn't restart automatically, I have to close and relaunch the game and the problem goes away for a while.

I'm currently running AL on Nougat 32-bit. Is it not the recommended way to play it anymore? Should I switch to Nougat 64-bit, or should I try upping some performance settings to something higher than the highest settings using Custom settings?

[glad mason]

is the quiz reward still delay?

[raw onyx]

Email cs and ask them when the rewards will be handed out.

[sterile lagoon]

I have made a recharge and it has been over an hour but I have yet to received the gems. Is there anyway I can fix it?

[sharp crest]

contact customer support (email in pins)

[wild geyser]

Ya I re downloaded it took an hour but fixed the issue

[acoustic merlin]

Was a provider issue in the end lmao

Everything else was working but not AL

[grim tendon]

My game is logging in and then automatically closing and going back to login page

Tried asset repairs too?

So switch off phone and restart?

Nope not working

[shadow hawk]

Just got done reinstalling and setting up the game on 64-bit Nougat and yep, that definitely feels a lot better now. Thanks a million for the help!

[fallen tide]

I tried to do an event map, in this picture A1 for x3 first clear bonus, and I got this message

any ideas of what to try?

[grim tendon]

The problem of logging in and still returning to the login screen still persisting even after phone restart

Any idea how to fix it

[crude laurel]

what this error?

need to download 4GB of file after re-open the game , what the...

I just play the game a few minutes ago , tha game running good , then its freezing after the battles and I remember the gestures to see that logs and found that red text
then I re-open the game and its ask me to download the files

but now the game running normally after I downloaded the files , Its okay for now
hope its not happening again

[ashen stump]

Already tried, but works fine on my tablet. Could be a problem with the version of Android on my phone

Phone uses 14 & Tablet uses 13

both Samsung

[fallen tide]

tried that and didn't work
phone reboot didn't too
at the end was the phone was out of sync by 1s as I found when I tried to get an auth code for an app lol

[shadow hawk]

Welp, this is still happening even on Nougat 64-bit.

[molten cairn]

my game is stuck on Checking for updates

[cosmic bridge]

For some reason I can't pay when before I did please help

[raw onyx]

Try this #tech-support message

[cosmic bridge]

I dont have any of these

M1, singtel and starhub

[raw onyx]

What country are you from

I know that someone once tried to purchase gems(?) from Thailand and Google wouldn’t let them because it was not supported

[proper finch]

This is so suspicious

[raw onyx]

It’s the message you get after you answer correctly in #1182564380597043241

[proper finch]

I didn’t even do the quiz

[raw onyx]

Yes you did.. #1182564380597043241 message

You gave the correct answer

[proper finch]

Huh

Someone in my room must have done it when I went for a nap

[sinful yoke]

also, if you wanted to report a suspicious user or figure

tech support isnt the way

[proper finch]

Strange

Well it’s too late now

[cosmic bridge]

Tanzania

[midnight swift]

I wish to participate in the current Laffey Quiz and got the message to send my UID. It is nine digits in-game, while the example the bot sent me has eight digits. Is this right or did something go wrong?

[raw onyx]

It says on the Google Play website of supported countries, your country is supported. Going by how your screenshot says “item unavailable” it might be something on Yostar’s side

[sinful yoke]

it is an example of the format, your UID should work fine

[midnight swift]

Thank goodness. I already had a heart attack earlier today when after not playing for a year or so my Yostar account did not have my old ships and data, so to hear this went right is a blessing.

[sinful yoke]

not eligible to purchase items on azur lane

[cosmic bridge]

Is there anyway to go around it?

[carmine hedge]

What should I do

I am stuck here

[wispy schooner]

I'm bit confused how to accuired laffey quiz rewards?

[lyric lodge]

Give UID, what till after 28th

[old meteor]

my game keeps crashing at server login

[bold gulch]

how u guys reply this

[raw onyx]

You give your UID

[bold gulch]

ok

[errant glen]

I won the raffle and got the message, but unfortunately it came in while I was still asleep and I responded a few hours later. Is there an off chance its still valid? Stage 2 doesn't end until the 27th after all

[lyric lodge]

Post again in channel and then answer to be surr

[errant glen]

As in... The laffey channel with the answer? Or the DM with the uid?

[lyric lodge]

Guam in #1182564380597043241

[errant glen]

Alright lets see

[errant oxide]

cant log in what do i do now?

i think maybe it is a bluestacks error but idak so post it here too

[hidden ferry]

I think I accidentally made 2 accounts binded to the same yostar account

How do I sign up on the correct one?

[reef pendant]

i bind my account with Facebook since 2019 , i left and came back and try to login but it didnt work , i only remember the account ingame names

[hidden ferry]

Yeh but how do I get on the right one?

[hidden ferry]

Better yet where can I find the email for tech support?

[spiral river]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[proven viper]

So my old phone had my game connection and it was connected to Facebook but has been deactivated somehow and I’m not sure how I can go about recovering my account, it had lots of work on it

I’ve been trying to recover it got a few years but no luck

[hidden ferry]

I have mine on blue stacks but I can get the right account to pop up on mobile

[maiden laurel]

How do i uh close this, my phone got wet and it pressed something

[sharp crest]

/logmode

[low wyvern]

https://youtu.be/l3ujs7D0tFE

[sharp crest]

its called logmode ^, read the top left button

[verbal patrol]

I bought the lvl 70 pack, then later refunded it. Will my account get banned?

[proven viper]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[stable basin]

Hello, maybe someone here knows a solution.
I got a Chromebook from acer (CB315-3H if the exact model matters)
I installed Azur Lane, and it worked fine, but the next time i tried to play it again, it got stuck on "Update Complete. Loading Game" i tried to reinstall and cleared the cache but nothing worked. Has anybody encountered the same problem or knows a solution?

[errant otter]

Can I change my yostart email account? I was using yopmail but I want to use my real email

[raw onyx]

/techsupport and let them know you want to change emails

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sleek scaffold]

Damn. I've been having that issue, and I thought it was because I was on Nougat 32-bit. Sad to know that didn't fix it either.

[shadow hawk]

Yep. It's been ongoing for like 8 months now, I think.

[sleek scaffold]

Yeah sounds about right for me

[pallid sorrel]

Hi guys, I moved country and since then I can't make purchases on Azur Lane as it says I'm only allowed to in my country region that I lived in before, I know its a Google Play issue not Azur Lane but could anyone help me solve it? 😅

[sinful yoke]

hi ari hope you’re doing well

you can use yo-top up in pinned messages for purchases in norway

using a different google account (set in a different country) and a VPN might help you purchase special packs that arent available in yotopup

but it supports base gem packs

[little hollow]

Hello, I received this PM yesterday and answered my UID less than an hour after, but I still haven't received anything, is that normal ? Thanks !

[atomic mango]

im stuck on the loading screen

[void gyro]

Hello! I just joined but I have a question: I decided to get back on AL to see how it’s been since feb of ‘22 and upon downloading the 20gigs find I cannot find the original server my lvl 60+ character was on, instead I only see the servers I never used.

Is there someway I can figure out why my Yostar account doesn’t have the character I am looking for?

[lyric lodge]

Clicked "results found" and no profiles found?

[atomic mango]

Yeah I did and it didn't work so I just uninstalled

Oh well

[void gyro]

I have already done all of this, everything opens to lvl 3 accounts that I never used, mostly created because I accidentally opened those servers.

Yeah that wasn’t worded the best. What I am saying is, the accounts listed are not the main lvl 60+ account I entirely played on. I cannot find it in any server or on the Twitter sign in.

The Twitter sign in has no characters made. Edit: Yostar is main account

Yes, I checked both, only my Yostar account has ANY characters connected to servers.

If by server data checks you mean go into the account? Yes. If not, I need to reread what you sent me since I am an idiot sometimes.

Okay I understand now

I’ll look on both

Thank you very much! Should’ve paid full attention to your comment. Found it!

Will do!

[broken gust]

My game has been freezing mid battle when i'm trying to farm D3. It's kind of strange because it's not a proper freeze, the skill pop ups still show up, they look like they're still firing ammunitions (except they don't go anywhere) and i can pause the game. Thats how i deal with it, i pause the game and leave battle, but obviously that's not ideal when AFK farming

Is this a known issue? can't find anything about it

[stone marlin]

After I updated, I couldn't log in. Does anyone know how to fix it?

[raw onyx]

From what I know, you will have to reinstall the game to fix it

[stone marlin]

Samsung Galaxy J4+

[wild pine]

I think I've accidentally managed to link two accounts to the same Yostar account, one I made accidentally when I was trying to login to a new device, and my original on my old device. Both of them show as attached to the same Yostar account and email on the account page in settings, but they both have two different user IDs

I want to get rid of the accidental account, and log in with my original account, but I don't want to accidentally delete my original account

both are lexington from what I can tell

will do

I see only lex and little e (separate account).
I logged in with Lex and suddenly my original account is here

Where'd the accidental account go?

I mean, my problem is solved I think, but what just happened?

Yeah

New device, was hesitant to log out of my old one in the event of losing access to my original account, re-logged in on my new device, this time it kicked me out of my old device (like it's supposed to) and my original account is here

I wish I could give you an answer, but I don't remember.

Whatever I did, I rushed through it like an idiot.

Probably the second.

Introduction

Thanks for the assist, and for dealing with my idiocy

[jaunty geyser]

Hello, I just paid for the $29.99 AUD pack of gems (2400 gems) but i didn’t receive any gems. However the money was deducted and I also received an invoice from apple. I’ve tried to refresh my game multiple times however the amount of gems is still the same. Please help!

[stone marlin]

I have reinstalled but when I log in the result is like this

[raw onyx]

/techsupport and email them

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[cosmic tree]

the price of box of gems is 19.99 and the novice commander pack 3 is 25.99 in usd right?

so why the fuck they charge me more for the box of gems than the commander pack

in my local currency

i dont get it

[wary smelt]

I can’t access b3 in the event

It’s like the game won’t let me

nevermind that. i just closed and re opened the game

prolly just a bug

[bold sedge]

Hello, I reinstalled Windows and my account disappeared

Used the same Google Play Market account

But after installation, the tutorial chapter begins

what should I do ?

[charred echo]

Hello, i installed on my ipad air ios 17.1.2 and i dont have any subs for the ship voicelines. Any advice on how to solve this?

[jaunty geyser]

Yea i did ;-; sadge all service representatives occupied

[sharp crest]

did you remember enter the server you used to play on? (press the results found button on server select if you forgot, sometimes mandatory to actually find/load it again ive heard)

[bold sedge]

I logged into the same server I played on

[carmine hedge]

Why i cant play the game?

[sinful yoke]

need to reinstall

[carmine hedge]

Why?

[sinful yoke]

files are broken

[carmine hedge]

Ok, thx

[bold sedge]

@sinful yoke can u help me with my problem?

[sinful yoke]

did you bind your account?

[raw onyx]

They recently posted that they will be gone from the office due to the holidays but cs will still be able to support people. It will just be slow. If they haven’t replied after 3-4 days, then you should write a follow up email

[sinful yoke]

more like 3-5 business days

[jaunty geyser]

They instantly replied to the first email i sent (they responded with 3 emails asking for different stuff 😂) but i didnt see them until 6 mins later, which i responded to the questions with like 4 emails of my own (oops) and then i just received the notification regarding their support reps currently all occupied with helping other people so i’m just waiting

Hopefully they sort this out within 3 days cus i only recharged for the guam and hindenburg skins but guam skin is out of shop in like 3/4 days ;-;

Cutting it real close

Thanks for letting me know though, much appreciated

[bold sedge]

I dont remember

I remember my UID

And I have payment checks

[sinful yoke]

do you mind sending your UID?

[raw onyx]

Yeah you’ll just have to wait until then. Nothing else can be done now. Hope they get back to you fast so you get your skins :)

[jaunty geyser]

They fixed it let’s goo

[cosmic tree]

hey i didnt come here to be fully ignored

[feral lion]

Trying to play game to get tickets, but it tells me I've maxed. But I have only earned 5200 this month.

[sharp crest]

if i had to guess, 50000 tickets is the hard limit on how many tickets you can have, like 25000 is the hard max amt of oil one can have at a time and 600k gold respectively

yep, documented on the wiki

in short: use those tickets, then you can get more

[bold sedge]

73871920

[cosmic tree]

didnt see the ping anywhere

also almost resolved through emailing support

theyre saying its a google play thing

im just worried if the price magically changes after confirmation and i take the biggest L ever

their refund prob gonna take ages

no

i just think so from previous refund expiriences

and i just wanted to buy a skin

smh greedy billionare companies

[sinful yoke]

/checkbind 73871920

[bold sedge]

If I havent binded my account, how can I restore it?

[torn glade]

can i ask, if i download the global app from region 1 and bind my account with yostar then delete it and redownload it in region 2, will i still have my account if they are the same app?

[raw onyx]

This is just my guess, but I’m pretty sure if you bind to region 1, your account will only be on region 1. Unless I missed the meaning of your question entirely

[torn glade]

but they are the same app? I'm downloaded the global ver from sg store and want to uninstall and redownload from the us store. I check that the app in the us store is the same app because it says "open" instead of download.

[raw onyx]

You’re welcomed to test and try, considering you’re downloading global version

[torn glade]

am trying right now

[torn glade]

It worked

[surreal niche]

Hi, is it possible to restore an account I used to have but I don't remember if it was binded?

[raw onyx]

Do you know your UID? If so, Kawaakari can check if you have bound to anything

If not, you can email cs about account recovery. Remembering your UID will be faster recovery.

[red cloud]

Great! i have the exact same question.... aand that is a problem. i know i had mine bound to facebook, but that account was deleted :/

[surreal niche]

I remember everything except my UID

[red cloud]

can a friend in game see your UID?

[raw onyx]

/techsupport copy the blue text into the email address and title the email account recovery.

From there, you should explain your situation and provide your username, server, and UID.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[surreal niche]

I tried using a new account, and found the profile, but i can't see the UID, and i don't remember any friend or guild member that i can get in contact

[raw onyx]

From what I know, friends cannot see your UID. Do you remember any sort of discord event that required you to send your UID?

[bold sedge]

can u give email please ?

[raw onyx]

Scroll up

[bold sedge]

thx

[bold sedge]

how long should I wait for an answer?

[lyric lodge]

Workdays, don't expect in the weekend

[surreal niche]

I think I can't get my UID, I don't think I have ever shared to anyone and no screenshots neither

[raw onyx]

Then recovery will take longer. If you have any purchases, it could help.

[surreal niche]

No, I didn't make any transactions, unfortunately

[surreal niche]

Do you think is possible without UID or receipts?

[raw onyx]

It’s possible. I know some people who are/were in the same situation as you. I don’t know if they did get their account back because they never communicated that they did/didnt

[urban ferry]

i need help
my email is in jeproady
and it is binded to my yostar account
does anyone know where i can find the login?
i tried to get it unbinded
but this setting is barring me
the problem is i cant send the images
ive allowed all permissions so im stumped

[torn glade]

i have $30 in my apple id and i tried to buy a pack for $29.99 and it tells me i have insufficient amount. why?

[sharp crest]

taxes

[torn glade]

oh damn

how much?

[sharp crest]

whatever it is where you live

[torn glade]

eh but i dun live in the us. i simply downloaded the app from the us store

oh wait. is it based on the address i set in my apple id?

[sharp crest]

probably

[torn glade]

i c. noted thx

[cloud vine]

Hello, I was trying to buy a New Jersey plushie and i tapped on the option to pay with paypal, but it gave me this instead. What can I do?

[young willow]

Is anyone else able to get into azur lane today? Any time i try to get on amd press to start it just shows unknown error:-1

[vagrant sequoia]

Login again using the yostar/fb/twitter options when the game boots

[young willow]

Aight ill try it

[cloud vine]

Changed my primary currency. Still the same thing.

Does yostar not want money? Lol. Cant even pay for a plushie

[elfin wigeon]

I reintsalled the game on android and my Operation Siren dialogue/in-game dialogue settings no longer stay on auto or x10 speed. Is there any fix so it stays on Auto 10x mode?

[raw onyx]

Try a different option, like inputting your card directly

[cloud vine]

I figured it out and I had to change my region. Thank you though.

[raw onyx]

No problem

[surreal niche]

I just recovered my account, so apparently it is possible to get it back without receipts or UID. Thank you for helping me 🙏

[surreal niche]

Yeah, they ask you things like date of creation, oathed ships and last login. Thank you

[raw onyx]

You’re welcome

[urban ferry]

How to either change the email or to unbind it

[urban ferry]

thx

[scarlet vortex]

I need help getting my azur lane account but my twitter is suspended and its the only thing thats binded to that account

i apealed to unsuspend my account but never got anything back

[scarlet vortex]

tysm

[runic nest]

Anyone else getting a delay in receiving their resplendent night lucky bag? I bought one and haven't received anything in the mail. I've already been charged

[south nexus]

Hi there. I wanted to ask for help. I wanna have my account back after my binded Facebook account was hacked, and I had to delete it, but since my phone was old, I had to uninstall game, and wait until I'll have better phone. And now, I realized that I lost way to log in my account. It was around a year since I was there, but I wanted to have my account back and play again

[raw onyx]

/techsupport and tell them about your issue

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[elfin wigeon]

bump

[tulip bobcat]

Does the Yostar store not accept Euro (€) as a currency through paypal payments? I have been trying to purchase something but during checkout it keeps telling me that the currency is not supported by the store.

[vagrant sequoia]

Reinstalling resets things like that, along with gear presets and META battle fleets. Just put it back again at x10 auto

When I did a fresh install that happened to me too

[elfin wigeon]

it doesnt stay there

keeps reverting back to 1x or not auto

[vagrant sequoia]

Then I'm not sure, sounds like a bug to me

Because for me, I have it at x10 (but not on auto) and it stayed there since I adjusted the setting

Edit to clarify: I kinda mixed up the x10 and very fast dialogue speed, but still mine stays at whatever setting I did

[elfin wigeon]

did you just adjust it during a dialogue scene?

I play the game in JP so im forgetting if theres like a secret menu or something

[vagrant sequoia]

I don't remember adjusting it there. I only set the auto scroll speed at very fast in settings, and when I auto the dialogues it's already at x10

[elfin wigeon]

do u mind sending screenshot of where that is in settings? thanks 🙏

[elfin wigeon]

ok thanks I'll try this in a bit

🙏

[elfin wigeon]

yep that works perfectly, thanks 😃 guess the settings menu overrides the ingame dialogue options

[hasty shore]

Hey I need help

my account seems to have disappeared and ive had to start over again

i knew i had all my accounts binded and only unbinded the twitter one after the take over

[sharp crest]

did you 1. sign in through your bind and (1.5 press the "results found" button [shows a little icon on the one with a profile] then) 2. choose the server you used to play on

[hasty shore]

yes ive tried the yostar one and going to retry the facebook one

i figured it out...i used the wrong email i apologize

[sharp crest]

nah thats fair

[fluid mountain]

Having a rather unfortunate issue at the moment with my game, I downloaded the preview Assets for Kearsarge's bunny skin, but now for some reason any time i try to select the skin in the shop my game immediately crashes and restarts. Trying to repair assets or l2d assets it just says 'no exceptions'

https://www.youtube.com/watch?v=m7tYI_3jW5I

Running it through Bluestacks

I also just this moment started this

and the moment it loaded i got hit by the same problem

nvm found this

#bug-reports message

[raw onyx]

Someone used PayPal yesterday and it said the same thing for them. I recommended them to try using a different payment method like inputting your card info directly.

They said they figured it out and changed their region so perhaps that is what you need to do.

[wary roost]

Odd issue with the touch input suddenly: the center-right portion of the screen (where the Battle button is) refuses to accept any touch input (including the blue touch effect) on ANY screen/menu in the game. Closed and relaunched the game multiple times and it still occurs. I then opened up a few other games (and a paint app) to make sure it wasn't a general touch-screen issue. In both the other games and the paint app, that portion of the screen worked fine.
Update: it also appears to occur in the same relative area when I rotate the phone and the entire UI flips over to compensate (still in the center-right portion of the screen centered on the Battle button). The region that was previously on the right works fine when it is on the left side (but again, only in this game).
I performed an asset repair just to be safe, but it still occurs. I can only press the very edges of buttons in that area. No touch feedback/animation for clicking the Battle button (or any other button located in that general region) otherwise.

Another example: I can't directly press the "Recommend" and "Confirm" buttons in the Commission menu, I can only just press the very edge of them to hit them now. And this behaviour only started happening within the last hour or so.

Ok, rebooted my whole phone and that fixed it XD Not sure why it was only happening in AL, but once again a phone reboot seems to solve virtually every bug XD