tech-support

[raw onyx]

You can try asking the tw discord if there is one

[sinful yoke]

that is EN only

[hybrid holly]

do u know how to reach tw support

[sinful yoke]

no I do not, you can likely find through TW social networks though

[hybrid holly]

Thx!

[waxen fox]

Anyone know how to fix this? I got same issue just now.

[ripe whale]

Uninstall and install, it worked for me

[waxen fox]

i tried that multiple times

[lyric lodge]

Is she maxed out, dev 30?

[ripe whale]

Ah, then i don't know, sorry

[waxen fox]

Thank you tho!

[crimson cloud]

i had problem, im using emulator to play al, yesterday was fine but today can't open (force close as soon i open or keep stopping window popup) i tried update al to latest version and update emulator as well still didn't work. im using ldplayer, anyone using ldplayer have same problem?

[spiral river]

Is your secretary a L2D skin?

If you don’t download the assets before making it your secretary, it’s a game breaking bug and you have to reinstall

[crimson cloud]

unzen i think, i don't have skin on her, but i turn dynamic on

[spiral river]

Ummm I’m not sure if that counts

[crimson cloud]

i also test create new instance, install apk file only also didn't work

[spiral river]

You have to make sure all the L2D files are installed before you login. Idk if dynamic counts but

[crimson cloud]

litttle update, i tried install on memu but it turn like this, clicking confirm doesn't work

[crimson cloud]

update, solved after re downloading all assets

[sinful linden]

Why can't I use coins to level her development level?

[lyric lodge]

Coin is onl pr1-3, DR2

[frail temple]

Everytime I try to login, it always show this. May it be on wifi connection or on mobile data

[lyric lodge]

Login to your bind, left on screen

[frail temple]

Imma try that. Thank you

[grand robin]

Hi, dunno if this belongs here but i have a problem with a shipment. I was trying to check the tracking number on a package, the other day was working just fine but today it says there is no shipping records

[spiral river]

That's a problem for real customer support 🙏

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[grand robin]

Got it. Do i just name it as "shipping problem" or something

[spiral river]

I would put "Shipping Issue" and put the invoice number, the receipt if necessary, etc.

[grand robin]

Ill try that, thanks

[spiral river]

Good luck :)

[lyric lodge]

Support with shipping uses a different email, that's for the game

[spiral river]

I assumed "with your purchase" made it the same :(

@grand robin Please send an email to [e-mail] if yo have any questions or need any help. Our customer service staff will respond to your inquiry as soon as possible from 7:00 P.M. to 3:30 a.M. (UTC-7) from Sunday to Friday.

https://yostar.store/pages/contact

[lyric lodge]

For them use [e-mail]

[spiral river]

Ye I got it

[grand robin]

Ah ok, thanks for the help

[broken gust]

Currently stuck on an 'update complete. Loading game...' loading screen. Already tried the usual tech support workarounds (clearing cache, restarting phone...), but still nothing. Is there a known fix for this issue, or something I can try?

[broken gust]

Not that one yet, was hoping there'd be something else I was overlooking to avoid the hassle to be honest

I've been unable to find anything of the sort though, searching around here or on places like the reddit

Oh jeez, hope it doesnt come to that. I suppose I'll have to try reinstalling later then, thank you for the confirmation

[graceful hatch]

How do I fix it when I try to purchase something that uses real money my app just resets

Sometimes it quits the game when payment method shows up

[graceful hatch]

Nvm I figured it out

[woven vine]

where do i report possible cheaters/hackers on meta fights?

[glass beacon]

Why this happening?

[shy flume]

my gem purchase said "waiting to fill item" it's been an hour and no gem in

my lesser purchase one just got through but a bigger purchase one earlier still not

[shy flume]

i got notification of successful purchase with the amount , to Yostar, from google app store in my email

the bigger purchase haven't

quite few times already, only the minor bought ones (after the big one) got in

i will try to see in the next few hours, if nothing in, then i will come here again...ty for your time

ok

ic

[zenith palm]

Hello, I actively played the game about 3 years ago, but my account was stolen during the Twitter leaks. Now I decided to return to the game again and can you help me restore my account? I have already restored my Twitter account.

UPD. However, now when I tried to log in via Twitter, I received an authorization error 100222

[zenith palm]

sure

yeah, "You have granted the application these permissions Mon, 17 Jun 2019 17:32:22 GMT+03:00",

But now, due to Twitter's disgusting user interface, I accidentally unlinked it, is my account now lost forever?

got it, thank you very much

[zenith palm]

Unfortunately, using Twitter, I did not log into the correct account, but into the one that I accidentally created when I tried to restore the first one a couple of years ago. Do you can help me restore my old account? I remember my nickname, who I had as friends, account level, etc.

[glass beacon]

Well, when i wrote that message, ive tried that

[little mica]

hello i am having a technical loggin problem

its been all day like this and already updated mine, any other way know how to fix?

[harsh basin]

Guys if I accidentally login in another device while other haven't get logged out yet, will my account be suspended?

Because I have 2 phone and sometimes forgot to close other one while logging in into another

[sharp crest]

no since it automatically logs out of the first device when you log in on another device

[harsh basin]

Oof thank god

[plain ledge]

What happens if I change my username of twitter when I have it linked to AL? Do I lose access or smth?

[spiral river]

No you should be fine but I would recommend linking something other than Twitter anyway because I think they’re removing it ?

[plain ledge]

Oh ok ok, thanks!

[candid kayak]

This is hard to understand...just advance and cache the drops like it always has been?

[lyric lodge]

It cancels cats

[coarse rune]

Is anyone on Android 14 having trouble downloading Secrets? I'm trying to download the Janus secret but the game never downloads the assets. The screen goes to "Downloading assets..." and never finishes. The game doesn't freeze or anything, I can still move to a different screen, it just never finishes the download.

When I enable log mode I see the following error.

Exception: ArgumentExeption: Failed to create file /storage/emulated/0/Android/data/com.YoStarEN.AzurLane/files/AssetBundles/originsource/cipher/soundstory3_jp.txt

I assume it's an Android 14 issue but I'm currently firing up an emulator with an older version of Android to check. It worked fine when I tried downloading it on iOS. I first tried clearing cache and then I tried uninstalling and reinstalling the game with no luck. I gave it storage permissions when prompted but I do not have notifications allowed. My device details are as follows:

Device: Pixel 7
OS: Android 14
App Version: 7.1.14

[candid kayak]

Maybe Android forgot their access permissions to your storage again? or it needs new permissions?

[coarse rune]

I'm wondering if it needs some kind of new permissions too. I've tried enabling everything that looks relevant but I'll try a few other things too.

An update on the situation: when navigating to the path it looks like the file is indeed created. I'm guessing that the game just isn't able to write to it. And on my emulator running Android 5.1.1 downloading the assets completed just fine.

[late lagoon]

I’m having issues with logging in. It’s been like that for like two days now.

[late lagoon]

Yes

It didn’t work

Not that way no

I’ll try it in a bit

[little mica]

same issue i am having still waiting for fix

[late lagoon]

I’m glad I’m not alone lol

It’s still reinstalling for me

[late lagoon]

And it didn’t work

Yeah we are for sure stuck like this

[fading delta]

Hello. Wondering if i could ask about yostar merch store stuff here, but anyway. What's the approximate time yall recieved tracking gmail from yostar for shipping of the purchased items? I've waited 4 months and still received nothing from yostar. I asked the store support many times that there are some delays and would be send on late oct. Although now it's november

[north crow]

My phone keeps freezing whenever I try to see the Golden Hind L2D, I try to repair L2D assets but it sends me a "no exception" reply after trying to redownload, repair L2D and Repair assets.

My phone is very fast but for some reason it keeps bugging on this certain skin when it never did on any like my old phone ever did.

Do I try to redownload Azur Lanr and see if that fixs it or is it something else?

[lyric lodge]

Well, some items are pre-orders. But if youre worried send a mail to [e-mail]

[fading delta]

I send to them 5 times

In which they all respond similarly. They said it was shipping or packaging delay. Its been 4 months!!!

[fading delta]

Im just making sure if there's anything i need to know

It's so delayed that almost hit half a year. My classified docs doesn't even take this long

I just want to know when did yall receive items you ordered

So i could atleast know what to expect or if there's anything wrong

[late lagoon]

😔

Thanks tho

[jolly shoal]

My azur lane stuck at loading screen im on emulator and I have reinstalled, restarted my pc, refreshed the app still stuck

I use bluestacks

Latest version

This happened like yesterday

[jolly shoal]

I haven't seen my shipfus I am going feral.

[late lagoon]

Is it doing the loading complete thing for you too?

[jolly shoal]

For me too?

No, im part on the log in screen

But it won't let me pass there

Can't touch the repair fikes

Files

Or something

[late lagoon]

Oh well I’m stuck because it’s saying update complete

It’s been like that for three days.

[jolly shoal]

Im kinda ahead but were both stuck

[late lagoon]

I’m good but I’m missing the “free” ships we get

And these guys are saying they might update when the game updates…which is after the event it over lol

[jolly shoal]

For freak sake

I haven't touched the shop

[late lagoon]

Me neither lmao 😭

[jolly shoal]

Event shop

[jolly shoal]

Im going to wreck havoc

[late lagoon]

I mean I don’t blame you I just hope it gets fixed sooner

The ships always come back but I get it

[jolly shoal]

Atleast 1 day before the event ends

[lyric lodge]

It's a whole week left

[velvet cairn]

Is it OK now? Has anyone tried using VPN?

[jolly shoal]

Game had new files update but still stuck at loading screen

For freak sake

[late lagoon]

It worked for me

[fathom stag]

I've been randomly freezing during battle and it restarts the game

This a known issue or just on my end

[jolly shoal]

Is 5mbs that low?

[jolly shoal]

This is the speed the time Im downloading azur lane resources

I don't think the game is that demanding for an internet connection to load a log-in screen

[golden sparrow]

stuck on this screen

(using bluestacks, a little bit ago i got disconnected and it hourglassed saying "server maintenance")

problem solved, it was VPN

[vapid valley]

Hello, what is a Drop Rate of Houston II in ch. 15-4 ?
I am asking because I just finish my 120 run and nothing, no drop.

[spiral river]

I don’t think those are public knowledge ? I’m not 100% sure tho

[hot delta]

So, Am I boned if I can't login to the game with Twitter anymore?

[spiral river]

What do you mean? Are you banned from twitter?

[hot delta]

I heard AL removed the twitter login feature. Not sure if true but would explain why everytime I try to login via twitter it wont even load.

[spiral river]

I don’t think it’s removed yet.

[dusky flint]

I think something quite wicked has happened to my AL, it WAS stuck on loading screen before the girls scream "Azur Lane" into my sensitive ear but now it's just stuck on checking for updates again, i've tried removing cache, rebooting my phone, even reinstalling AL, and force stop too but nothing worked
It happened a few days ago when there was an update and that's all I can really think of as the reason
Anyway to fix this and have there been anything similar people are experiencing?
oh also my wifi connection is just fine, I even used 2 different wifi connections one from my garbage router and one from my cousins good router

[spiral river]

Pretty sure the only fix currently is redownloading

[dusky flint]

i've tried redownloading already

[coral heart]

I'm not sure if this is the right place to ask this, or even if there is a fix for the issue, but Secrets are not downloading for me. I spent the necessary gems to unlock them. I do not know if anyone else has had this issue. So far I have tried restarting the app, restarting the phone, disconnecting from the wifi and switching to mobile data (and vice versa), and disconnecting my VPN, and reinstalling the game. I play on the google Pixel 7 pro, and I made sure that Azur Lane has the necessary permissions to download stuff. It even downloaded the whole in-game assets (about 12gb iirc) but it just doesn't download the Secrets. Any solutions would be greatly appreciated!

[pale echo]

getting network error 100404 already reinstalled and reset modem no luck any fix for this?

game works just fine before ISP upgraded my internet to fiber

[pale echo]

yes

yes

yes

didnt worked

yes

on phone or emu on the same ISP does not work

[lyric lodge]

It has been deleted for JP

[spiral river]

It’s a known bug idk if anyone reported it yet

[spiral river]

You would need to contact real tech support, you should also delete all your info that you’ve put in here publicly

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[ripe galleon]

Ok, thank you

I sent an email to the mentioned link [e-mail]

[somber oyster]

Greetings so I've been having this problem with logging in the game. Its just stuck in a never ending loading. Any fix to this?

[jolly shoal]

Same

A dude told me it's my internet connection stability. But my internet is stable.

Some says it will be fix in the next update which is a huge bummer, I haven't touched the event shop yet

You using emulator? Bluestacks?

[somber oyster]

Phone

And doesn't work on my BlueStacks also

[spiral river]

I’m not sure if you’re talking about me, but I was simply speculating. It’s a known bug but we aren’t sure what is the cause.

Also I’m not a dude, but maybe try a VPN?

[spiral river]

Are you in Germany or SEA?

[coral heart]

@carmine hedge Submitted the form via #bot-spam . Thanks for the advice!

[somber oyster]

SEA

[spiral river]

Can you try using a VPN

[heady wigeon]

Hey, I'm having trouble downloading the assets for Secrets I've unlocked, it just gets stuck and uninstalling/reinstalling hasn't resolved the problem. Is there a workaround?

[dull canopy]

I'm also having this issue as well. I honestly don't know what to do with it sinec I've already unistalled and reinstalled the game twice.

US servers, iPhone 15 pro

[sinful yoke]

have you tried restarting your internet router?

[carmine hedge]

Is there somewhere I can go for account recovery, thought I had it linked to my facebook or something but none of my logins seem to connect to it

[raw onyx]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[carmine hedge]

thank you

[steep zealot]

I'm not sure if this is right spot but I been having issues downloading on secret memories and I been stuck with no progress no matter what I try

[spiral river]

Known issue. Not sure if it’s been reported though.

[steep zealot]

Thanks for replying and hope the issue is resolved soon

[molten stump]

I have that issue too

Its the game being unable to create a file directory from what the debug mode showed me

Cust. Support rep said they forwarded the issue to the dev team so hopefully it has been reported

[tall spoke]

Yoo, I have troubles to start my game, like every time I want to connect to the server, the game redirect me to the starting screen of the game... Idk how to resolve this

Makes like 1 year that I didn't play btw idk if it's because of this

So btw, my old account is on amagi and when I start amagi it makes a black screen and restart the game. But for example I tried to enter Washington but for this I have no troubles.. But I don't have anything on Washington

[weak bolt]

Hello, I have a problem - my Facebook account is blocked and because of this I cannot log into Azur Lane. I no longer linked the account to either Twitter or Yostar. I would like to know how I can try to get it back.

[spiral river]

Talk to tech support

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[glad helm]

Hello, i am having a problem. I tried to bind my account to Yostar (it is already bound to Facebook also) but i messed up. I tried to bind it from the log in screen, and it generated a new account for me.
Now, i re-tried binding the account from the settings menu, but i get a short notification that i "already have an account bound to that email", and then it goes into an unending loading loop.
Is there a way to resolve this issue? Also, will i be able to bind my real account to Yostar?

[spiral river]

Talk to real support, I linked it above

[wise acorn]

What's the best way to fixed this loading stuck?

[spiral river]

Reinstall only

[lime patio]

Uh what

[spiral river]

It's just disconnect. You just need to restart your game.

[glad nymph]

Is there a way to see your UID when u can’t access your account in game ?

Yikes. Thank you

Do you happen to know what usually happens when an account gets banned for no reason (that I can see) ?

Is it impossible to get it back ? are there possibilities I get it back if said reasons indeed are errors ?

[charred meteor]

Heya I've not been playing for a while and I've reinstalled recently, twitter login doesn't seem to be working and I didn't manage to bind to yostar yet. Am I screwed?

[spiral river]

You can try and reach out, but I'm not sure it'll help

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[spiral river]

You can try and reach out to Yostar

[charred meteor]

Darn, was hoping I could bind the account from outside the app

[spiral river]

nope, dont think so

[glad nymph]

Oh..

Ok thank you, I sent a mail. I really don’t know what to do..

[spiral river]

Just wait. It's like 1-3 business days though. No one in here can help you sadly

[glad nymph]

Yeah I figured, but thank you very much ! Have a nice day

[spiral river]

No problem! You too :)

[deft estuary]

Hello my AL acc was banned and idk why

Is there a way to talk to official customer support to ask why this is

[glad nymph]

Received the same

Vague ban probably

why tho

[deft estuary]

Not so sure

I don't remember doing anything that will have me banned

I only ever login to do dailies and grind for the ongoing event

I wish it could have at least told the reason for the ban

[spiral river]

You need to contact real support, as posted above

[spiral river]

^

[deft estuary]

Uh

The link seems to not work

Is there another link I can use?

Both mobile and PC don't work when I try using the link

[glad nymph]

Its a mail

[spiral river]

You have to email.

[deft estuary]

yeah my bad, i realized that a little too late lol

send the email and now just waiting for a response

[spiral river]

1-3 business days, good luck

[deft estuary]

thank you for the help, hope this issue is resolved soon

[quaint mist]

yeah i got banned too

dont remember doing anything fishy

or using macros

i play on ios anyways

[spiral river]

Please contact support, there’s nothing anyone here can do

[quaint mist]

thank you

[ionic otter]

I was gonna check in with what error 27 collect point does not exist means, but then I scrolled and see this account has been banned

👀

[spiral river]

? It just means there was desync.

[ionic otter]

thanks! yeah, I scrolled up and found the answer

[frozen geyser]

Hi, I just start playing AL for 4 month and i just realized this problem yesterday. My android phone keep running animation in battle scene with 30 FPS while another in-game scene has fully 60FPS
I just test it with my spare phone with almost same spec, it can run AL by 60FPS in all scene

I used to re-install AL once cause of bug that can't solve by a file repairing but my framerate problem still happen

My phone is Redmi Note 10, it such a quite old phone with Snapdragon 678 chipset

[lean night]

Ive been stuck since last week in this loading screen

Quite a pain to use vpn too

[winter crest]

Then don't use a vpn

[lean night]

I have also reinstalled the game

[lean night]

This time I’m not

It’s the VPN that makes me play the game

[winter crest]

Wha?

[lean night]

Maybe ill go download a free vpn again

[frozen geyser]

already tried and still existed

[grizzled robin]

I can't enter the Extra stage

[haughty olive]

Same

[lyric lodge]

Completed SP?

[haughty olive]

Yes

[grizzled robin]

The error message appears after tapping on 'GO' on the 'Select Fleet' screen

[frozen geyser]

I used to re-install AL once cuz another problem, but i can try it again

[vapid valley]

The same !

[vapid valley]

The same !

SP completed, EX System Error 6 :
Please patch this bug 🥹

Also Dormitory is in Full Zoom IN View, before this patch it was exactly other way around in Full Zoom OUT View, and that was very useful to quickly gather Coins and Hearts tokens in Dormitory.
Please fix it too 🥹

[finite dock]

Same bug and I can't complete the hard mode daily mission because of that. (the EX mode bug used all my hard mode attempt)

[spiral river]

This is a known bug and has been reported. Please remain patient.

[spiral river]

^

[frozen geyser]

@carmine hedge still fuck as same

[thick hemlock]

I have the Problem that on my Apple ipad the Game always closes without any indicator. I reinstalled the game and it didnt helped... it works perfectly fine on Bluestacks and my android .... any idea how to fix that?

[ancient swift]

Hello, i cant enter the EX mode, but i CAN enter the SP, already clear it

[spiral river]

Please read above. I’ve said multiple times that it’s been reported please wait for Yostars patch.

[ancient swift]

Thanks for the pasive agresive comment 😉

[spiral river]

I’ve said it three times, one being above your message.

[light mantle]

Yeah the reason I'm on a VPN is to use my US account while in Asia you can guess which country you have to use VPNs

I can use the store if I want in FGO still but AL for whatever reason says suddenly device is not supported maybe it's my IP or something

[thick hemlock]

/push

[spiral river]

There was someone who had this same issue, but I don’t remember what happened

[spiral river]

Is this the result of buying a L2D Skin and making it your secretary?

[spare hawk]

Hi I’m trying to get my yostar account unbound but I do not remember the email I had it bound to previously as it was a junk email.

Is there a way to bypass that?

[spare hawk]

Yeah I know that but in order to switch yostar accounts I apparently need all previously linked accounts and I honestly do not remember them

ye basically

nah ive got all 4 bound

oh the email chain is dead since i didnt reply for 2 days

i thought coming to the discord server would be more helpful, hoping i could find something like pgr customer support where theres a representative that can help with account issues

the issue is what does that solve

The dead email chain is not the issue though. The reason I left it dead is because I didn't have a solution.

This is the main issue. I can not send every single social account

I can send images of ownership for the social accounts I have currently binded since i actively use those, but there is a reason I unbinded previous social accounts; I don't use them anymore and are now gone.

I dont follow sorry

The way I went about it is that I first unbound the social accounts I was gonna delete. Then I bounded the game again with the new social accounts I had created.

In the game

Didn't realize we had to do that

I would have assumed deleting the social media accounts would do that naturally

Yeah I assume that is the mistake I made. Which leads to my current predicament.

No

Thank you for the help so far, but I already tried that and it was rejected.

Which is kind of funny since I do have the reciepts of all of the purchases on the account

The azur lane account?

yeah?

i can log in whenever

Yeah thats the thing I already included my apple reciepts in the email.

Yes

Hmm

Is there a way to contact staff or something?

So i could get an actual conversation other than generated emails

Alright thank you for your help

[proven hare]

#bug-reports message

[thick hemlock]

idk to be honest... i would say no? cause i mostly have that problem when i change Equipment or in/after Fights

mostly after fights

cant really find a pattern

menües are stable (even with 2LD Skins)

[hasty wyvern]

Any work around for this? I've tried reinstalling, I've tried clearing cache and data, I've done everything I could find on Google basically and it's still doing this, just gets stuck on the black screen

[hasty wyvern]

😭

[west pike]

guys why's my al stuck on this screen like it aint doin anything just loading

[violet agate]

There a file problem on game

Here it’s the problem I need fixing

[hasty wyvern]

Sadge, ill just bring a older device i have and use a hotspot whenever i need too then 😭

[naive relic]

I just bought a new phone, and when I start up the game, I get the normal yostar/manjuu logos, but then it turns into this and doesn't respond to anything

[naive relic]

Uninstalling and reinstalling hasn't helped

Please help, otherwise I'm gonna return the phone

[naive relic]

i fixed it by factory resetting

yes

im glad it was a new phone, that way i dont have to worry about losing data in a factory reset

[woeful grove]

Help

[spiral river]

With….?

[woeful grove]

@spiral river hello Can you help me?
My google account was hacked, and the account is bound to a yostar account, I want to unbind it

[spiral river]

You need to talk to real support with details

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[thick hemlock]

/push

[spiral river]

I mean, you can talk to real support. Idk what to say as I’m not a dev or anything.

[merry remnant]

Hi curious if this is common or just a bad service provider
I'm unable to connect to the game when on my 4G, only when I'm on Wifi

[elfin gale]

i have same problema ,but reversed

cant connect with wifi but,connect with 4G

[sinful yoke]

I’d suggest restarting your phone and also your internet’s modem

but this issue is really reliant on who your isp is and also your psp, they all have different communication lines

and also where you are located etc

[merry remnant]

using samsung galaxy s10+

[merry remnant]

yeah im hoping to upgrade to the new galaxy s24 ultra when it comes out in the coming months, so hopefully it helps

i just tried the airplane mode for 20 seconds but didn't work for me unfortunately

[desert stream]

I get unknown error -1 whenever I try to sign in. Tried on wifi and mobile network multiple times and have opened/closed the app. This happened following a disconnect from losing wifi signal. What do

[spiral river]

Click your bind to relog through there

[desert stream]

That worked, thank you!

[spiral river]

No problem! :)

[whole willow]

Unable to retrieve latest version info- game was working fine this morning?

I've tried restarting my phone, airplane mode, and uninstalling

I'm on 5G right now, I'll try Wi-Fi when I get home ig

Samsung S23+

[whole willow]

Game works fine on Wi-Fi, guess I'll just have to play from home for now

Thanks for the help, though

[misty grail]

Should I purchase same cruise pack after the google say my purchase is successful but I not get item after that
Or I need to wait the item move into my game inbox?

Alright, thanks

[strong ridge]

Am i able to get support to get bluestacks emulator working? The helping guide over there aint working

[spiral river]

I don’t know. You can talk to /techsupport but idk if they will be able to help you

[torpid ibex]

Can someone help me figure out what this is it keeps popping up

[gentle tide]

so can anyone help with a problem i got on bluestacks (pc version)?

[spiral river]

I mean, I have no isea

[gentle tide]

can you still try to help?

[spiral river]

I wouldn’t know what to do. You can contact /techsupport

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[gentle tide]

ok thx

[spiral river]

But idk if they help with blue stacks. Also I’m recovering from surgery, I don’t work for Yostar, and I’m just a regular person

[gentle tide]

oh

get better soon

ye nobody can help with this shitty problem

[gentle tide]

X

wait

how do i check that?

i just downloaded it yesterday

so prolly the newset

newest*

@carmine hedge can you help?

ok lemme try

nops

yes

i actually only downloaded bluestacks 5

didnt know why i have X

so

when i press play

it either says

connection error

or connection failed

or smt like that

ye lemme try that again

wait

bluestacks aint on my desktop

wth

i just downloaded

and it didnt go to my desktop

so its not downloaded?

tbh

i dont

wdym?

im so tired

so

i cant really think

oh

windows

whats the newest

version?

11?

i got the newest

ok

oh no i delete it

like

yeah

i dont know where my ss folder is on pc

i frogot

oh

thx

or i just do it like this

with CTRL+V

sry for the german

idk it doesnt show

not even in the bin

ye i looked at task bar

wait lemme check

wait if i go to the windows ican

click it

where is the all apps

im stupid

nvm

yes

its not there anymore

what the actual shit

AND ITS NOT IN MY FILES OR ANYTHING

nah this pc cursed

lemme just figure it out myself

sry for waisting your time

the pc just got resetted

i literally dont have much downloaded

i can run bluestacks

its azur lane i cant play

im just doing that

now it just gotta download

nope

network error

k

either this

or connection lost or smt like that

yes

whenever i open bluestacks 5 it just go like to the app player

yes

clash royale or anything

i do not have any apps downloaded rn cus like

i deleted bluestacks

yes

i had clash royale and some other stuff before

ok

thx

Im now restarting (typing from phone)

nope

doesnt work

it always gives me that error

then after some time

the other error

just randomly

yeah i gtg now

but my connection is perfect

ye

imma contact the help system tmr

thx for your time

Ye I’m gonna go off now

[coarse jetty]

I don't why but I have stucked here for like half an hour now...

[strange orchid]

I've tried to come back to AzurLane after a break and found this issue?

If twitter login support ended ( from what I read somewhere ) how can I log in to my old account

[fickle isle]

Did you bind it to your Yostar account?

[deep dagger]

anybody stuck at loading screen again like me?

[spiral river]

Means you gotta reinstall the game

[spiral river]

^

[strange orchid]

Nope I didn't have the chance

just got back after 1 year of pause or something like this

[fickle isle]

Ouch
Then iirc you're screwed if you don't have receipts from in-game purchases

[coarse jetty]

thats oof

Reinstall 14Gb dataa

[river holly]

Hi, can I see any purchase history with gems? Not the google store one, but the ingame purchases. I miss some gems here. Ty

[strange orchid]

no way with just old pictures? I don't think I purchased anything

[fickle isle]

I doubt old pictures will be enough (since they prob want verification to make sure you're not trying to steal someone's account) but it might be worth a shot to email them

[spiral river]

Talk to support

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[river holly]

thanks

[smoky jay]

I get a Checking for updates... message when I start the game. What do I do?

[spiral river]

Reinstall.

[gentle tide]

Does Azur lane not work in Germany

Like I tried on phone today

And it has the same error

@spiral river sorry for the ping but I need it now

[delicate terrace]

lucrobot, are you still able to play other games off the app store?

[gentle tide]

yes

app store and bluestacks doesnt work

if i try to run azur lane

it says after pressing play

it says like

connection error

after like half a min

of loading

[delicate terrace]

have you tried with different wifi sources?

[gentle tide]

(yes i have a stable internet connection)

[gentle tide]

i dont have one

so no

i dont

[delicate terrace]

i.e., go to a public institution I try that

I'm sure there are many places in germany to get free wifi for a bit

[gentle tide]

ye

imma try tmr

[delicate terrace]

if you have cell data also try logging in with that

[gentle tide]

whats celll data?

[delicate terrace]

cellular data

i.e. mobile data

[gentle tide]

oh

[delicate terrace]

i.e. wifi not from home but just for phone

[gentle tide]

ye lemme try actaulyl

[delicate terrace]

best of luck

[gentle tide]

thx

now it said network error:100404 or smt

maybe i dont have mobile data no more

[marsh gust]

is there a mod or someone I can talk to right quick?

its technically not game related, but basically when I followed the news channel here, its not working

but other news channels from other discords do

[spiral river]

I mean you can try pinging or DM-ing a mod, but I’m not sure how they’d be able to help you.

[fickle isle]

#1020044605053476994 is also prob the more appropriate place to bring it up since this channel is for in game issues

[silk fossil]

I just got the black friday lucky gift box but didnt get a skin?

[rare quiver]

Hello! After updating game today it loads infinitely now

Now I have network error 100404. What is this?

[summer nest]

Hello.. after maintenance, all my chara lv become lv 4 from lv 53

[vagrant harbor]

Please help to fix that annoying bug...
Infinite loading... T_T
It's not the first time happening

I don't want to download and reinstall the game anew. Can you do the "check and reinstall the current update" option before the loading screen??

[lyric lodge]

If you already have the skin you get gems...

[carmine hedge]

How do you know if you got a skin or gems? I didn't take stock of my gems or skins and didn't get the skin popup

How can i get help about a special request from Customer service/Devs?

[lyric lodge]

By the amount of gems you get...

[carmine hedge]

I don't know how many I had before and I'm trying to figure out if I received neither. Is there a way to confirm which one I got?

[lyric lodge]

Only support can help with that

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[carmine hedge]

thank you kindly

[gloomy river]

Who would I need to talk to about recovering my account. I had it binded and last time played was June. I tried ever server and im not finding my account

[gloomy river]

Ty!

I have purchased transcations as well to Give them for more proof

[south fog]

Pls open previous exchange shop I haven't exchange my stuffs yet :')) usually they will be still open for few says after event ended

[lyric lodge]

Under the current event

[elder briar]

A bunch of the skins in the shop arnt showing up for me is this a bug?

[raw onyx]

Restart your game

[compact sundial]

Hii, i can't log in.. it stuck at loading

I can't complete today's daily quest 😭

[native spire]

Hi just wanted to ask, I purchased something ingame but realized it was not the right thing for me, is it possible for me to refund it so I can purchase something else? I haven't spent any of the currency i was given yet

[spiral river]

Probably not. You can try talking to tech support though

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[spiral river]

Only fix is to reinstall the whole game. Nothing else.

[native spire]

Thanks I already contacted them on the customer service area am just waiting now

[spiral river]

There's nothing else you can do, unfortunately, just gotta wait 1-3 business days

[lethal sedge]

Help, I can't buy the gems, keeps giving me this message

[spiral river]

Have you tried restarting?

[lethal sedge]

Ok I got it to work, I had to switch to using my phone instead of using the emulator

[young willow]

Off topic question, the yostar store denied me on all forms of payments, not sure why

[spiral river]

Talk to them

[e-mail]

[turbid juniper]

Does anyone know of a way to get your UID info from your account if you can’t figure out your login? I managed to figure out my player name, lvl, server and even have some gem purchases

[spiral river]

You can try talking to support but idk if they will

[young willow]

How are they to deal with?

[spiral river]

They might be able to tell you why it got declined?

It's their store

[young willow]

Hopefully

[spiral river]

I mean, you can go on their website and see that it's their store. They are there to help you.

[young willow]

Yeahhhhh. Hopefully it isn’t sumthin dumb like the actual total is way higher than the total shown

[turbid juniper]

Sage advice. Thank you, I found my account due to this

[civic nacelle]

Hello, how i recover my account, i found the account on Washington Server, thats the best i could do xD

[spiral river]

You probably can't. There's no evidence you had the account, no screenshots, no payment methods? Nothing? Not even a UID? If you don't have anything, you can try support but they'll probably tell you the same.

[paper lily]

Hi! I know this isn't the right place for this, but I can't find other place for it: where can I ask about a lack of response from the Yostar Merch Store?

[spiral river]

There's really nothing you can do besides wait for a reply.

[young willow]

Another dumb question, what are the payment methods accepted by the store? It seems only credit are acceptable, are there any others?

[spiral river]

I believe it’s only credit card.

[young willow]

Well thats sucks, aight thx

[native spire]

is it possible for the skin that you received from the lucky bag to be changed by support?

[agile crystal]

ok so i bought this but when i opened the black friday lucky bag (i also bought both Choose your own gift packs), i dont think i saw a skin. i thought it was going to randomly give one of the l2d skins from that tweet about the package. But here it says "a random skin" so im guessing could be l2d, animated or static skins. And i didnt get the usual splash art thing with a quote from the ship. Is there a way to check what skin i got?
The tweet i saw: https://vxtwitter.com/AzurLane_EN/status/1724457161521070084/photo/1

Never mind I think i did get a duplicate L2D skin, which got turned into an extra 1183 gems, oh well ill just buy Regen and Anchorage's skins

[carmine hedge]

cannot find game in the app

[scenic tulip]

my game keeps restarting at server select, and i cant pinpoint what the issue could be
i have tried restarting the game from shutdown, reinstalling, and fixing assets
it wont even let me get through an asset fix, the game just crashes and restarts

[sharp crest]

you are going to have to clarify this lest you be ignored

[heavy marten]

I used the free one dollar stuff from Google play and used it but then nothing happened so I pressed the back arrow button and my mail is empty did I do something wrong

[heavy marten]

Basically I got a discount and I used it

Which was 1 dollar

So I applied on the 99 cent pack

[heavy marten]

No

I think I messed it up

No worries I did not lose money

[frigid sleet]

What is going on?

[lyric lodge]

Offense pvp fleet

[frigid sleet]

Thanks

[livid atlas]

If I wanted to ask help about getting back my old account, I’d this where I’d ask?

[spiral river]

No. You need to contact support but you need proof it was yours.

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[cold niche]

I ended up leaving my phone unattended and my friend made purchases without my permission, and spent the gems from the purchase. I requested a refund on the stuff he bought should I get my refund or no and what's gonna happen to my account?

[lyric lodge]

You're stuck with it unless you want your account banned

[cold niche]

Well I'd rather have my money back so I'm fine with an account ban so here's hoping the refund goes through

[weak depot]

I just lost my account and it was linked with a Twitter/X account, is it possible to get it back or not?

[raw onyx]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[raw onyx]

And email them

[potent niche]

Where do I go for this?

[potent niche]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[potent niche]

“The page is not found” wut? Y?

[spiral river]

It’s an email..

[potent niche]

Oh

[agile igloo]

Hey, since the last update, I keep having network issues while playing. It keeps happening so frequently that the game is unplayable now. Been playing for over four years and never experienced anything like this before. Anyone know if there are server issues?

[agile igloo]

Getting this message every couple minutes and getting logged out

[dusk river]

Hi, my game has been in this loading screen for like 10 mins does anyone know what's wrong with it?

[spiral river]

Try VPN and if it doesn’t work you need to reinstall

[oak salmon]

Errr what to do...

[spiral river]

What country are you in?

[oak salmon]

Currently in Australia, I have a job where I go from country to country but I'm from PH

[spiral river]

You can try this maybe?

[oak salmon]

I was able to buy the pack with the swimsuits during hatsuzuki event before but I can't recall if I was in Australia then or some south east Asian coutnry

[spiral river]

@surreal meteor can you pin https://yo-topup.com/page/shop/azurlane in this channel?

[oak salmon]

Okie thanks I'll try

[oak salmon]

Nah thru normal means

[spiral river]

huh? im asking a mod to pin it, since it's official but i have to always search for it

[oak salmon]

Oh lmao pardun thought you asked if it was thru that

[spiral river]

No problem lol

[oak salmon]

Ah but it only shows the gem options not the packs

[spiral river]

Ah crap, you're right. Um... Can you try looking into your Play account? I think it's more of a you problem, than an AL one

[oak salmon]

Wait does that mean I'd have to have someone login my Al from somewhere else to buy it

Anyway thanks, seems so, it's my account's prob

Uhmm may I ask when was the event with previous UR I might be able to trace where I was when I last bought something, maybe AUS is messing with my Google payment

[spiral river]

Shimakaze? Or Zwei?

**Unzen

[oak salmon]

Unzen

[oak salmon]

Thank you

[spiral river]

No problem

[surreal meteor]

@sinful yoke is that fine to pin or no

[gleaming talon]

how to make azur lane run on bluestacks, it shows the logo then goes to black

[spiral river]

Unsure if we give support for that. Maybe try reinstalling or asking someone who plays with Bluestacks

[sinful yoke]

ya I’ll write msg for it

[gleaming talon]

bluestack 5 i think

[agile aurora]

I took a break from AL and got a new phone and installed it again n i signed in to my account but it's not there anymore?? When I opened the server it took me to the tutorial i stopped by the part where u choose a ship. But like is my acc gone gone or is there a way to get it back?

Ik I used the right email n it worked for arknights just fine

[fickle isle]

1. Did you select the proper server?
   Each different server is treated as a different game
2. if you did, do you have any form of proof that the account is yours? If so, try emailing that to support

[agile aurora]

yeah i did use the proper server ik that progress doesnt split. i dont rly have anything abt my acc except reciepts n screenshots is that enough?

[fickle isle]

Receipts should be enough, and if possible, your UID

[agile aurora]

uid might be a bit hard to get but ill see if i have it somewhere thanks

[willow dew]

When I tried to ask for help, I was confused when it asked for 8-numeral UID and IGN. When I look at the example, I am met with Arknights' profile screen

[spiral river]

You just click your secretary’s portrait at the top left

[willow dew]

My point is that the game doesn't have an IGN.

Wait, is it just asking for a name regardless of whether it has a unique ID or not?
I'm dumb :/

[spiral river]

Idk what you're talking about, for what? What do you need your UID for?

UID and IGN are different

You need the UID and you need the IGN. They are both on the same screen

[willow dew]

What confuses me the most is that it says UID is 8 numbers (it is 10) and IGN with four unique ID behind the name (there isn’t a number before our IGN).

[spiral river]

Are you trying to do Azur Lane?? I can’t help you with Arknights

[willow dew]

I am doing Azur Lane

[spiral river]

Okay, but where are you trying to put this info?

[willow dew]

When I click "contact us", I tell the bot my problem and it gives me a form to fill in the end.
If this isn't a problem though, then it is okay. I already sent the data to the customer service. I simply thought someone put the form on a wrong game.

[spiral river]

On where? Here? Belfast chan? Or their website??? Bc you're supposed to use

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[spiral river]

This email

[willow dew]

I use the in-game system, not email.

[spiral river]

Gotchaa, well just wait then

[craggy kestrel]

Stuck in a loading screen again.

[spiral river]

The only current fix is trying VPN or reinstalling

[craggy kestrel]

Already done reinstalling but still the same result besides the vpn

[midnight tree]

Why does my game not auto download when I put it in the background

[spiral river]

It doesn't do that for anyone

At least, I've never had it happen

[bold agate]

Has anyone else ever seen this message pop up? I’m just curious as to why the game would need that

[spiral river]

All of my stuff has asked me. Just say no.

[sinful yoke]

you need to make sure to enable storage permissions, you probably declined it at some earlier date

[vale bough]

I'm stuck on this screen, how can be fixed?

Edit: already fixed, just had to download the mandatory update

[spiral river]

Try VPN or reinstall

[left oriole]

Hello, I had a similar issue with the Black Friday lucky bag as another user posted earlier in this channel. I didn't receive a new skin, nor compensation for getting a duplicate one. My current gem count is 2621, so I know I didn't receive the 2023 gems plus compensation. The only skin I didn't have among the skin pool was Regensburg's Dark Dragon L2D, which I still don't own. I actually had every other skin already equipped besides Shinano, who has her more recent swimsuit skin. I generally take screenshots of every new skin/ship I acquire, and confirmed I didn't forget about getting her RQ skin previously, or rent it.

This is the first time I've ever seen a lucky bag fail to show a new skin or the comp amount. Wish I had taken a screenshot, but I thought maybe it would pop up after I backed out of the reward message, or possibly correct itself after relaunching the client, which it didn't.

[spiral river]

Talk to support

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[spiral river]

No one here can help you unfortunately

[left oriole]

That's fine, it's just the first time I've seen something like this happen. Thanks for the info.

[spiral river]

They can track your purchase history so you should be good 👍

[pulsar copper]

got a biit of a problem here, the new rapid training campaign is not in my events page yet 2 others that i play with have this active

i have recieved no book nor wisdom cubes

[quartz pivot]

My game can't go past this screen

[somber sandal]

Trying to buy some gems etc - transaction goes through, but I don't receive items - couple of days later I get a message from google play saying purchase cancelled... anyone encountered this?

[fluid barn]

installed LDPlayer emulator on my new PC and can't see the link to yostar account anywhere, any help?

or do I have to complete the tutorial beforehand?

had to do the small battle tutorial first and then after resetting it appeared

we in!

[fluid barn]

sometimes this happens when I spam the screen and skips the download message

[quartz pivot]

I'm currently reinstalling the game

[pulsar copper]

anyone else not got the login event? the one with the training speed ups??

[quartz pivot]

For some reason the update was 1.4gb for me
That wasn't normal

[pulsar copper]

yeah

i think

[quartz pivot]

I play the game daily
Saw other people's update was like 300 something mb

[pulsar copper]

Just did it and nothing

My freind said it's meant to be the 4th one down

But not there

[quartz pivot]

I'll post here when the game is done downloading

[pulsar copper]

ok cool ive submitted it

[placid void]

Hey, so...uhh, I decided to get back into the game after reading about the Senran Kagura collab. I remember binding my account to Twitter back when I started, but now it doesn't let me log in from there. I think it has to do with the fact that my Twitter profile was banned some time ago, that's just a theory though. Is there any way I can recover the data?

Yeah, it lets me log into Twitter just fine but there's the usual "your account was suspended" message and I can't do anything

[spiral river]

You can talk to support about it

[placid void]

Alright, I guess I can try that

Hopefully I won't miss out on the event...

[spiral river]

? Last time this happened, Yostar support helped out, even without unsuspending the account

That’s why I was telling them to reach out to Yostar first

I mean, this is just what I was told. I have no actual proof

If they made a purchase and have proof that might override it

I’m just passing on what I was told

[placid void]

Crap...I'm gonna have to start from scratch again, huh? I already feared that would've happened

[spiral river]

Just talk to twitter first

You can always make another account on a diff server in the meantime

Worst case you have 1 account, best case you have a second account to play on, and you don’t miss the event

Well I just meant if they don’t wanna miss event, they can play on a fresh account while they wait

[placid void]

I'm mostly worried because I've been playing for almost a year and I don't want to lose all the progress I've made

I've contacted Twitter now, my browser was blocking the cookies for some reason

[quartz pivot]

Redownloaded the whole thing

It works now

[jade sleet]

I redownloaded the game after buying a new device. After downloading all the ingame content im stuck on the loading screen. What should I do?

[spiral river]

VPN or reinstall

[vagrant sequoia]

Also happened to me, update was 1.5gb for whatever reason. Did a fresh install when the option to download only the barebone assets was added and only got the important ones, because the skins/voice are taking too much space and I don't think I've missed anything

[spiral river]

The skins one should be downloaded if you have or want to use L2D. There’s a game breaking bug if you somehow put one as your secretary and hadn’t downloaded the assets

[sullen musk]

Had an issue with my account and had to create a new account and use the same debit card

Dors the game can ban me for this?

[vagrant sequoia]

Yeah but I already downloaded that long ago, and other people got a 300+mb update which is pretty normal but I (and the other person) got a 1.5gb

I mentioned the assets because the other people I know only got 300mb~ patch, and they have full assets downloaded. Might be related but idk

[median mango]

hey, is it a problem to ask something on the jp version? cuz the skip skill lvl thing didn't show in my game

already reinstalled the game and everything

[spiral river]

Not sure anyone would have an answer for it, unfortunately. I believe they only do tech support for global

[median mango]

is there some hidden requirement for it then? I created an account on global to test and the skill speed up is not there either

[median mango]

I said I did it on global

ah well

did you test with a fresh acc

what? I'm testing if there's something they didn't tell, like the event requires you to clear 8-4 or something

cuz my jp account is kinda new too

about the skill level timer skip

the button does not exist on my account, nor am I getting the login rewards

https://azurlane.koumakan.jp/wiki/Rapid_Training_Campaign

happens in two different devices, both on global and jp

so I was testing if there was some hidden requirement not explicitly told

to make the campaign show up

which is why it was important to test if a fresh account had the campaign unlocked from the get go

that too. and if you put a character there with a skill book, a yellow button should appear to skip the timer

but that's not the case with my accounts

did you test with a new account?

to claim that

you need to test with me to claim that

it's a 5 min test, not even that

lvl 60

ok

now test with a fresh one

that's what I'm saying

just switch servers or something

to one you don't have progress

why are you so against testing it, the hell

it's super quick

I don't get it

or you can also corroborate real quick

or end it

if you do the test I said and it's ok in your end, then the problem is in my end

bro the time it took you to write all that down is more than what it would take to test it

yes you do lol, I literally created an acc and skill academy was unlocked right away

just out of tutorial

god damn that's someone not willing to help

takes some effort

more than it would to help

[sullen musk]

Hi, please tell me If i buy gems with another google play store account and not from the one i installed the game, do i get banned?

Is a google account i just created

My past Google account was hacked

I even used the same debit card

Please answer me

As i said my account was hacked so i had to begin anew, i created a new gmail account

I entered the credit card and even buyed some gems

What do you mean by secured?

What does yostar check?

I am gonna what does yostar check to see that?

I'm gonna do the same with arknights and want to know just in case

Do you think other games would have a problem?

Sorry for too many questions

Yeah already did it, even changed the card password

Thank god the bank let me conserve the card

Really thanks you for all your answers, but i need to know one thing, in wich ocassions would devs think i buyed an account?

Then again thank you

I'm gonna sleep

I just couldn't sleep for this

Really thanks

[feral flare]

Once again my game get stuck on the "update complete. Loading game..." screen. I'm getting very frustrated with this bug and I've tried everything.... Re-installing the game, deleting the app cache, re-downloading assets/art/live 2D when sometimes I get past this screen. This is something that has been appearing 4-5 months ago. It never happened before. sorry but I'm just frustrated about that. I used to play this game faithfully every day. And now I cannot. So I've skipped guild ops and some event.

sorry for the b$$$$$$$ but I'm tired and miss my boat waifus 😦
(even signaling to yostar does nothing and it's always will fix with next update...)

[placid void]

I've just received an mail from Twitter where they said my account was unsuspended, I'll log into Azur Lane when I get home and hope for the best

[ebon urchin]

Hello i have a problem bc a need to unbind a X account but i lost all tha access

[placid void]

Heck yeaah!!!

My game account was still there, I just had to login from Twitter and choose the right server. No need to contact Yostar's support

[spiral river]

AWESOME :D

[placid void]

I thought this wouldn't have worked, but thanks guys

[near flower]

Good morning, sorry I would like to ask for help or someone to solve the error that occurs in the game, because I can not get past the update screen, the update downloaded without problems but the game does not start. I already checked the Internet, cleared the cache memory and restarted my phone but nothing, thank you very much.

[potent lotus]

Hi! I don't know if it's right to say it here, but my potato phone is getting out of storage, I do have a SD card can I try to move any files that wouldn't corrupt the game? Thanks

[spiral river]

As far as I know, you can't transfer it the SD card

[potent lotus]

damn

[high bay]

I ran into a problem when purchasing the Black Friday pack

I only bought 4 packs, but the amount of money taken from me was equal to 6

[neon juniper]

i think my years of progress just got erased 😭😭

nevermind its okay now. i just panicked, forgot my account is no longer on twitter, its on fb now. thank u for checking on my inquiry.

[high bay]

Yes

Here’s my transaction history

The apple service is the daily pack

Oh boy

[high bay]

Thanks for the help

[carmine hedge]

I'm trying to log back in for the first time in a few months but the twitter linked to my account is suspended, is there anything I can do?

[frigid sleet]

What does this mean?

[lyric lodge]

you need to reboot

[frigid sleet]

Thanks

[spiral river]

You need to ask twitter to unsuspend

[carmine hedge]

Uhhh I don't think that's happening lol

I've already tried that many times

[quasi star]

Anyone know why Azur Lane app would keep crashing in my iOs (iphone 8)? I can't play for more than 10 minutes then the game crashes and I need to start from the opening screen again and again. Some people asked me if the phone was overheating or running out of space, but it is not the case. Thank you

[spiral river]

Is it a certain screen that it crashes on?

[quasi star]

It is random. The only pattern I could think is to always be during auto-fights, but sometimes while I am managing the Docks it crashes too

[carmine hedge]

hello, I logged into my account via a yostar bind, but I can't access my character, what can be the issue?

I can even find it after going through the tutorial, so I'm sure it's the right server

[sinful yoke]

the issue is usually you logging into the wrong server

[carmine hedge]

it's not the issue

I literally found my character on the server

[sinful yoke]

it sounds like you didnt actually bind to yostar, or you are misremembering the email or bind

do you have you have your uid?

[carmine hedge]

I looked through the mail box history, it most certainly this one

of the old account? I didn't save it anywhere in particular I don't believe, I could try to search though

nickname is E1ta

on Avrora

[quasi star]

Is there an e-mail I can send to Yostar staff to try to solve my problem? My game keeps crashing

[sinful yoke]

sounds like you have some kind of ship that is corrupted

[dark arch]

Hello, I have a problem with my account, I am an old player, I logged in with my Facebook account but my progress has disappeared.

[sinful yoke]

if the email is correct, it should bring you to the account
so the fact its not means that something isn’t exactly right , did tou bind with anything else?

[carmine hedge]

I dont use neither twitter or facebook, no

Ill try another email just in case

[sinful yoke]

press this button at top of the server list that says “Accounts found” (its confusing)
it will scan the servers for any progress

[carmine hedge]

omg how is this a thing

I apologize

for some reason when I searched the right email for "yostar" it found nothing

while for the other one it did have a couple of letters containing verification codes

my bad

[dark arch]

I pressed that option but it appears that I don't have any progress on all the servers

[quasi star]

How to find the corrupted ship to discard and fix my game?

[sinful yoke]

try running a file repair in the settings menu, if it catches nothing, it might ask for a reinstall

[sinful yoke]

it sounds like facebook might not have been the right bind, do you have your UID?

[quasi star]

Is there a risk of deleting progress with the repair button and by reinstalling?

[dark arch]

I don't have the uid since I didn't think it would happen to me, I only have the nickname, screenshot of the main lobby (and if it helps, a purchase receipt)

[sinful yoke]

if your account is NOT bound yes it will not save your data, you’d have to bind it first

[quasi star]

Ohh it is

Thank you ❤️

[dark arch]

Sorry for the inconvenience, I remembered that I had one more account, >.< and that was the one that was linked to my progress, thanks for the help~

[faint gulch]

???

[sharp crest]

could you not land on the 2 space on the bottom right, then get to the red part (wait where’s the second 2 space)

[faint gulch]

no

the 2 is completely inaccessible

the one in the image, which means there is no way to open this quadrant and reach the red shock thingy

[lyric lodge]

RNG screwed you over

[frigid sleet]

What is happening here?

[spiral river]

It literally says “The corresponding ship will be unlocked at level 10”

You have to level her up.

[silver abyss]

what to do?

[silver abyss]

Didn't work

[silver abyss]

could this be maybe because of region and stuff

I downloaded the game using vpn

since the app apparently wasn't available in my country

[sinful yoke]

yes thats why

[silver abyss]

breh

[sinful yoke]

the app isnt in your country so the store items wont be available in the store

[silver abyss]

REEEEEEEEEEEEEE

why life suck

can I maybe use VPN to purchase?

[sinful yoke]

you can try but it might not work, I dont quite remember

you might need a google play region account to buy it

[silver abyss]

damn

I really wanted that 0.99$ 200 gems

was really a good deal

[sinful yoke]

which region are you in?

[silver abyss]

Mongolia

[sinful yoke]

ah yeah mongolia is not supported for yo-topup :(

Hi, commanders!
We are pleased to inform you that Yo-topup is currently offering cross-platform top-up services, now accessible in several regions. Please visit the following link for more information: https://yo-topup.com/page/shop/azurlane
You can change currency by clicking the flags on the top right.

[silk plume]

Why is my progress not showing for the EXP mission?

I did the event stage so many times and yet it shows 0 still

[spiral river]

Are you using battleships that aren't capped?

[silk plume]

Some of them arent even max level yet but there are indeed ships that are max lvl

Ok i know the issue now

[spiral river]

I'm guessing you were using BC?

[silk plume]

BC?

Battle co-

What

[spiral river]

Cruiser?

https://azurlane.koumakan.jp/wiki/Category:Battlecruisers

[silk plume]

Whats cruiser again

[spiral river]

Light cruiser is CL. Heavy is CA

[silk plume]

Whats the issue with cruiser

[spiral river]

You need to use battleSHIPS

3000 exp.

[silk plume]

I dont think im using all cruisers though

[spiral river]

Battleships and battlecruisers aren't the same, but they are in the main fleet (the back)

Light cruisers and heavy cruisers are vanguard

So just use battleships that aren't max level.

[silk plume]

Oh battleships are from the back

[spiral river]

Yes..

[silk plume]

But my battleships are not all capped tho...

My point still stands

[spiral river]

Are you USING them though?

[silk plume]

Yes....

[spiral river]

Did you try restarting your game?

[silk plume]

Its been a day

[spiral river]

Show me your fleet that you're using.

[silk plume]

I made another team and i completed the mission

[spiral river]

....

[silk plume]

Weird as heck

[spiral river]

Ok then.

[silk plume]

Here

[spiral river]

None of those are battleships.

That's why it didn't work.

[silk plume]

Becuz they are aircraft?

[spiral river]

Yes...

Battleships and aircraft are not the same class.

[silk plume]

Man i still have alot to learn in this game

[spiral river]

You need to learn the classes

[silk plume]

Its so tedious

[spiral river]

and you still have Akashi's mission

[silk plume]

Idk what is that about

[spiral river]

Just read on the wiki.

[silk plume]

Just akashi's mission?

[oak gulch]

Ew imagine unironically using HMS Unicorn use a proper carrier not a light one ||(she's literally in my main fleet lmao)||

[spiral river]

You should read up on the classes.

At the very least, the difference between main and vanguard.

[silk plume]

Unicorn can be vanguard?

[spiral river]

no

[silk plume]

What the hell is he saying then

[spiral river]

"she's literally in my main fleet"

you should go to gameplay help, this isn't the right channel

[oak gulch]

i was just being stupid dw

[hard rapids]

Hello how do i get in contact with support? I cannot get access to my old acc

Played back in 2018 and wanted to try again now

[oak gulch]

i'm have the same issue

why hasn't yostar just connected to google play games

[spiral river]

Was it binded? If not, you're probably out of luck

You can try support but it's unlikely

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[spiral river]

What the (I put the support command but it took a while...hmm)

[hard rapids]

Idk if it was binded, i have payment emails and such do u still think its unlikely? Can you bind to google or is that not a thing? I dont get that option from ios

[spiral river]

1.) From what someone else was saying, yes. It is still unlikely, but you can try. 2.) No, you cannot bind to Google.

[hard rapids]

Hmm :/

[spiral river]

Again, you can try, no harm in doing that.

[hard rapids]

I will what was the original servers?

Trying all servers and logins before i do

[spiral river]

Sandy, Avrora

Uh....

Lexington

[hard rapids]

So if i get tutorial its not the right acc right?

[spiral river]

Yep

You need to be logged into FB though

Or Twitter, or Yostar

It won't just remember you from before

[hard rapids]

Ik trying yostar atm

[sinful yoke]

it is very possible, contact support and they can do their best

[hard rapids]

I did hope to hear from them soon 🙂

[heady zenith]

Hello i need help, i asking for unbind Facebook account, it has been hack for a long time

[sinful yoke]

is your account bound to something else in the mean time?

[heady zenith]

2 years ago

[heady zenith]

Ah i just use trans

In the time lost my fb

I not bind anything