Party time? 
#tech-support
carmine rampart
leaden fractal
Ye same, got connection issues too. It randomly switches from working for a few minutes and then gets stuck at loading again (after the daily reset this happened). I checked It's not a problem with my internet (since others have the same issue)
left rune
this back
wooden moss
Same, was fine this morning, but rn, after daily reset, can't connect to the server
thin igloo
looks like vpn solves problem
carmine hedge
i'm having connection problems as well. i had them yesterday too for some time
wooden moss
looks like vpn solves problem
It helps to connect to the server, but after several battles - bam, disconnected and can't connect again
rigid tulip
I can’t log in, the game goes to a loading screen and just has bouncing manjuus.
Can confirm swapping to vpn solved the issue.
carmine rampart
The problem is... yes u can connect, but after some battle or just a few minutes... the jumping manjuus start jumping again 
At least that what happens with me 
rigid tulip
I just cleared 1-1 to check if battles work and they seem to do so for now. I’ll try a longer stage.
left turtle
Ye same, got connection issues too. It randomly switches from working for a few ...
It happens to me as well my connection is good and it's mostly server issue again
I wanted clear 1-1 hard just for cube and it kicked me out
autumn gale
been stuck here for 2 days now, tonight i sat here for 30 mins and nothing, is there a fix?
civic wadi
been stuck here for 2 days now, tonight i sat here for 30 mins and nothing, is t...
I have the same issue, haven't gotten any real answers
rigid tulip
The problem is... yes u can connect, but after some battle or just a few minutes...
Just cleared D3 in the event five times without issue.
neon bluff
Playing on Bluestacks 5 everytime the game tries to load Unzen dynamic or Owari dynamic either on main screen or store preview it make the emu crash, this dint happen on phone yet, check the l2d repair and was clear, idk if should do a complete assets check/download.
pallid copper
/techsupport
low wyvernBOT
heavy briar
It seems there are no cutscenes after 3-4, I am currently in 5-3.
Is there a broken file problem?
dense crystal
I cant do more than 3 continuous sorties, why's that?
lyric lodge
It seems there are no cutscenes after 3-4, I am currently in 5-3.
Is there a bro...
No
gaunt axle
Came back for anniversary, so my account was only binded to Twitter. Is there a way I can get it back?
lyric lodge
Login to Twitter?
warm plover
been stuck here for 2 days now, tonight i sat here for 30 mins and nothing, is t...
ive had the same bug all day... thankfully i can still access on my phone
desert stream
I get 3x push notifications for a single event like a commission completing or coin storage being full. Pretty much happens with 10/10 consistency. Any way to fix?
carmine hedge
Came back for anniversary, so my account was only binded to Twitter. Is there a ...
Just login to twitter?
Or you mean the account wasn't displayed on the server you played at?
carmine hedge
been stuck here for 2 days now, tonight i sat here for 30 mins and nothing, is t...
Safest method is waiting for another update, that sometimes happen to me while downloading resource via background or the file got cut/incomplete. Better go to recheck the assets via in-game before you login.
If you not patience enough you should make sure your account binded and reinstall the game. Change the AL data+obb folder name first then delete the cache and data might work too, but with a little chance. Saying from experience.
thin night
Hello all, I recently came back to this game after taking a break for ~2 years. I tried to start a mission, any mission, and I repletely get the pop-up "Failed to Activate Stage. Try again later."
I've waited hours, uninstalled and re-installed, yet nothing seems to fix this problem.
Oddly enough I can do operation Siren and “Hard” missions, but I’m unable to play 8-1 onward as well as the current event missions.
Some useful info that might be the cause of the problem:
Region: NA
Server Name: Avrora
UID Number: 71828686
Device: Apple
Model phone: IPhone 6s w/ version 15.7.6
Account linked to twitter
Yep, just did and I got the same error message
I could try that... Though it would be incredibly annoying to set everything back up again 
Could perhaps just be an old phone thing? I got mine during 2016 or 17
Doesn't even have access to Iphone verson 16+
Would be odd, since before my break way back in 2021 I was able to access stage 8-X missions and beyond, including the event stages like the one that came with New Jersey for example
True... I could understand the event missions but the fact that anything under 8-X as well as operation Siren are fine is what baffels me.
Could try a hard reset, but at that point I may as well just upgrade my phone since its nearing a decade old
fair enough
zealous agate
Im not sure if this is where i can get help for OP siren. Ever since i started, my mission's has been locked and idk what to do
the bottom right of that image, y is my mission's box locked?
and also every time i enter the docks in op siren, the shop never resets and missions never reset
yea ima be honest, i only ran op siren on the side and am still very confused how to play op siren
I think my thing is bugged but idk wut to do
its been like this ever since i started playing
am i supposed to see the missions tab for op siren?
how do i check that?
this is my map
it says im on chapter 3
wait then what happens to my 2 millions coins and the power?
cuz u said u were curious about how i achieved that? im also confused as to how i got that much
i only ran 4 stages for the meta ship logers
for like a year i think
the 3 zones hovering the red zone and the bottom right zone
i ran those 4 only
cuz i found out that it was efficient for getting those meta chip things for the meta ship girls
ok ill do that rn
carmine hedge
ok ill do that rn
A reminder tho, once you clear the main mission a monthly reset will automatically on and delete all your OP coins adaptability and all items you bears.
carmine hedge
That a lot of chest, i suggest you clear that first rather than got swooped by reset.
open salmon
My AL wont get past "Update complete, loading game" on my Chromebook.
glass dove
Hello, how can I recover an account? I have receipts of what I purchased in the game
raw onyx
Hello, how can I recover an account? I have receipts of what I purchased in the ...
email AL cs and tell them you want to recover your account.
/techsupport
low wyvernBOT
glass dove
Thanks, you’re very nice
raw onyx
yw
autumn gale
Safest method is waiting for another update, that sometimes happen to me while d...
do people know when the next one is?
lyric lodge
thursday
waxen maple
Why can't I convert all the collected experience into experience cards when I reach level 125 on the ship?
https://cdn.discordapp.com/emojis/1059089742920163328.png?v=1
rugged cradle
Why can't I convert all the collected experience into experience cards when I re...
THAT!
I already have a couple of ships that are max EXP… LET ME USE IT!
carmine hedge
Help did repair assests also nth works
lyric lodge
Login to your bind on the left
errant oxide
Hey is it normal to do the tutorial when u login?
fickle isle
Hey is it normal to do the tutorial when u login?
Did you check to see if you selected a different server on accident?
Because switching to a new server is pretty much like starting a new game
fickle isle
Maybe you didnt login thru your bind?
errant oxide
I did login thru my bind
fickle isle
Weird
errant oxide
But is it normal?
Im kinda worried bc i spent a lot of time in that acc
Also not my first time
fickle isle
Did it like completely wipe your progress?
cuz that is definetly not normal
errant oxide
Idk
I didnt finish tutorial n just left
Bc i think my progression will be wiped out
So wat now?
sinful yoke
change your server
errant oxide
I did (accidentally) to lil enty
Still nothing
Uhh
Lemme try wait a mm
"no data" every server
Wait lemme try wit yostar
I somehow hav smt in Lexy but not my main acc also i hav a temp. Acc at lil enty
No?
Yes, same wit X n Yostar
my acc in X its locked n the Yostar one is binded wit 2 random acc that i had
Phone says otherwise
Ok
Ohhhh
Ok
Wats a mmorpg
Uhh
I can giv u my user n uid for proof
Yee
Ok but how
Message him/her
Wats dm
Im dum
Ok
low wyvernBOT
sinful yoke
/checkbind 341477499
low wyvernBOT
Bridal Z23
sinful yoke
@errant oxide
sinful yoke
your UID has no bind attached
errant oxide
O dam
errant oxide
your UID has no bind attached
Yea i saw that
sinful yoke
you must email customer support for account recovery in this case
errant oxide
Ok
warped tundra
I need help I'm having a similar issue as KMS Admiral Graf Spee had but I can't find my account on any of the servers I know I had it linked to my yostar account as I have emails about me linking it a whole year ago. I know it's not deleted because my friend still has me on his friends list
sinful yoke
follow the thread if you are having the same issue
warped tundra
Alright so if I don't go my uid pretty much email customer support
junior isle
Hello, Im having problems when I try to buy some gems, it gives me this error
Pls help
junior isle
Yep, everything is updated and ok
Still the same error
At the moment of purchase it gives me this, image translated
warm salmon
How long should I wait? It's been 5 days since the last chat from customer service
I tried chatting via the game feature, but a few days later the chat disappeared
carmine hedge
How to unlink email and link another email for yostar
carmine hedge
Huh, hi. I just linked my account and all my progress is gone. How do I go back to my regular account?
I'm bummed out, I just rolled Unzen and I don't want to lose all my ships
Please advise. 🙏
junior isle
Yes, everithing is ok, my country is the correct and I re-add my payment method, but still same error
Its not the first time I buy, so, its a bit odd
raw onyx
Huh, hi. I just linked my account and **all my progress is gone.** How do I go b...
email Yostar support about the issue
/techsupport
low wyvernBOT
raw onyx
How long should I wait? It's been 5 days since the last chat from customer servi...
Politely follow up with them by replying to the last email. But do take note that it does take time for customer service to reply to everyone
carmine hedge
Okay I'll do that, thank you.
errant oxide
wat tis?
low wyvernBOT
bronze sable
how does binding a account work? like you reinstall it then it just gives you back your progress
(idk man)
oh.. i just answered myself
junior isle
Hello again. Nop, it doesn't work, just tried it with some vpn but same problem
proper light
my game stucks at "loading..." is it only me?
dusky spindle
game stuck at "update complete loading game"
crisp wharf
Can't buy the autumn pack
May I know how this happened? Could you please provide a screenshot of the log?
harsh inlet
how do i get the log
crisp wharf
/logmode
low wyvernBOT
harsh inlet
thx nimi, love ye
crisp wharf
harsh inlet
thx you too m8
crisp wharf
And it seems like you clicked on purchase too quickly. Could you try again now?
harsh inlet
its fine i restarted my game and purcahsed it alr
had to let the game sit for 10mins
thank you
crisp wharf
okk
iron depot
my game freezes in Update complete. Loading game... what do i do
woeful oxide
Hey guys, so I just installed the update and it wouldn't let me log into the game, I then reset the game and it prompted me to install a "Fix for the game" that was about 2 or 3 mb. Now I'm stuck on an infinite loading screen with the text "Update complete, Loading Game..." with a spinning cube in the bottom right proving that it's not frozen. Is there a fix for this or am I waiting for another update...
iron depot
Hey guys, so I just installed the update and it wouldn't let me log into the gam...
same
exactly the same my game stays in that page forever
carmine hedge
Anyone else or?
idle tendon
for some reason the update is taking an unusually long time to download?
i'm still stuck on 1/83 files
and then it keeps on restarting
i have tried turning on and off vpn, and i have confirmed that my wifi works on everything else
warm plover
my tablet updated but it's back to being stuck on the loading page
twilit bloom
spiral river
Is it a known bug that you rent a live2D skin, but the assets aren't downloaded, so you press download, then it crashes and says no exceptions? I looked around and didn't see it. This has happened for 3 patches in a row. Anchorage, Helena, and now Unzen
Well maybe it's a bug, but it's crashing and just says no exception
woeful oxide
Hey guys, so I just installed the update and it wouldn't let me log into the gam...
Update, I've deleted storage and reinstalled the game, I've cleared the cache and I've completely removed the game from my chromebook and then reinstalled it. None of this fixed the issue.
It doesn't work on either of my devices so it's not a single device issue, as both of them get to the infinite load and then stop.
regal monolith
I just bought a autumn classics pack and didnt receive my pack UID 71848848
lyric lodge
Check ingame mail
livid rose
I find that the app crashes quite a bit. Is this fairly normal especially on an older ipad, think its a 4 or 4s i use? I also find it quite laggy, like the L2D movements and just going from one screen to another are a bit… choppy?
livid rose
yea it’s definitely up there in age lol… ok thanks
spiral river
Is it a known bug that you rent a live2D skin, but the assets aren't downloaded,...
Any answer?
sinful yoke
bugs channel is #bug-reports you can report to the bot
spiral river
I was asking more if it was a tech issue
I was assuming not, but I wanted to be sure
well also that it was already known
sinful yoke
I mean you can reinstall if you want, but that’s as far as “tech” it goes and its not much
so it is a bug
I dont believe it’s known
spiral river
Okay, that's all I need to know, I will submit it now. Thanks Kawa
sinful yoke
thanks for reporting
kind wasp
game looks pixelated for no reason
(it's not discord i really see this on my screen)
nimble knot
Is game compatible with new iOS 17.0.1?
raw onyx
Is game compatible with new iOS 17.0.1?
Check the compatibility on the App Store
raw onyx
I just bought a autumn classics pack and didnt receive my pack UID 71848848
/techsupport and tell them you made a purchase and was charged but no item was given. make sure to provide proof of purchase.
low wyvernBOT
gleaming moss
stuck on infinite loading in login screen, tied restarting device, clearing cache, clearing storage and even redownloading the whole game and still getting stuck
regal monolith
/techsupport and tell them you made a purchase and was charged but no item was g...
Sorry i dont follow
raw onyx
Sorry i dont follow
You email Yostar customer support by copying that blue link into the email address bar. And then you put a subject summarizing your issue. After that you explain your issue in depth in the message box and provide proof of purchase with a bank statement/charge to your card
crimson urchin
This is probably not normal... is there a quick fix for this other than repairing assets or is this a bug thats ongoing right now?
silk swift
Hello does anyone know how can I reset secondary password if I no longer have proof of past facebook and Twitter accounts I linked years ago due to deletion
silk swift
Yeah they ask for proof of all the accounts binded even past ones. I have proof of all current ones but my old social media from 2020 is gone
simple elm
I can't get into the game, its stuck on loading
silk swift
It says this. should i send a mail from the binded email?
simple elm
I've been trying to let it load in & it still hasnt loaded in
floral flame
Anyone else getting secretary event rewards again? It's nice (since I need coins for that pity UR) but going through the scenes (with auto) is also causing the game to hang. (I have to disable auto and manually press Skip)
simple elm
I tried those, none of them worked, I uninstalled & reinstalled & now I'm just waiting for it to download the assets
silk swift
I didnt emailed them yet, i used the in game function for help. So thats why i think maybe if i email using the binded yostar email acount would be better proof, so they can help me. Man its just a secondary password reset man this is so complex im not asking for a change of yostar email or something bruh
harsh basin
Can't login, why?
sinful yoke
login to the left side
frozen dawn
I cant seem to get in the game. It's just stuck in the loading screen. I tried on my phone and my tablet, but still the same.. any ideas?
Nvm, switched to mobile data and it just works now. Hella weird
autumn gale
forever crashing in the second battle, others having this problem? finally got to log in, now i cant play
happens when i do any mission
jovial hawk
Bruh, for everyone who stuck in loading screen from yesterday, there is update patch (60.7MB), and after downloading that patch, I finally can login to my account without re-install or clearing app data
Thanks, to dev team
dusty barn
Just got my friend problem recently my friend was currently unbounding his account to twitter because of Twitter API policy changes and binds on Yostar Account and then his bluestacks crashes and all of his progress resets i ask him which server his data and his server is on Washington
His IGN is Master Mario
he was about to return to azurlane and this happen just because of bluestacks crash
Thanks in advance devs
also can i report this to customer support if yes where can i report it?
fallow temple
Do you plan to add the United Kingdom to the list of YoTopup countries?
sinful yoke
Just got my friend problem recently my friend was currently unbounding his accou...
he can relogin with yostar on the left side of login screen and login to washington server
dusty barn
he can relogin with yostar on the left side of login screen and login to washing...
the problem is his bluestacks right before confirming yostar bind
i think i made some mistakes on the sentence im sorry my bad
sinful yoke
they should attempt a file repair
sinful yoke
that one
sinful yoke
to reset it you have to contact customer support, but you have to prove the account is yours since it is 2FA
/support
steel moon
dusty barn
so this is what the actual happens
he said: After I unbound twitter I put in my gamail and it gave me a code, as i put the code in it crashed
sinful yoke
have they tried restarting their pc? it sounds like a reinstallation is in order since it keeps crashing there but maybe restarting will fix some issue with it
dusty barn
he said: After I unbound twitter I put in my gamail and it gave me a code, as i ...
this happens before the account wipeout
sinful yoke
since its pretty unusual for it to start crashing all the sudden after unbinding twitter I think the instance might be messed up
dusty barn
so restarting pc?
sinful yoke
oh then their dl is probably bugged then yeah 
well if its always happened, they will likely need to reinstall anyways
but definitely restart the pc first
sinful yoke
are they sure theyre logging in with the right email?
do they have their UID? I can check binds for them
dusty barn
lemme see his screenshot
question if someone search master mario in washington server does it shows even without using uid?
this is the only thing that i see to him as when im backreading his message
sinful yoke
it will show yes, but it wont show their uid
dusty barn
all of his screen shots are in docks and ship showcase
sinful yoke
if they dont have their uid and their ysa isnt working, they probably want to contact customer support to see if their account is bound
if they unbound twitter, its most definitely bound to something like email or facebook
dusty barn
he shows this
i think the code sended to him ingame but it crashed
ill try to contact the customer support
shrewd prairie
Whom should I contact about in-game prices? I think the exchange rates were set wrong for my country.
steep granite
Is the "contact us" button in game a proper line of communication with CS? Or do I need to send complaints and such by email?
shrewd prairie
I'll stick to the 1st variant now, thank you.
raw onyx
Is the "contact us" button in game a proper line of communication with CS? Or do...
Either one works. If you want faster responses, emailing them probably would be better.
crystal thunder
is there a way to switch googleplay account during payment? it's choosing my JP account and i want to use my another account to pay
i see, ty
lean frigate
My game stuck in the first page, "Update complete. Loading game..." I've been waiting around 30 minutes..., what can i do?
hot island
I just got double charged on the 2022 box, how do I resolve that?
raw onyx
I just got double charged on the 2022 box, how do I resolve that?
/techsupport and tell them about it. make sure to provide proof that you were double charged
low wyvernBOT
hot island
roger, thank you :)
lean frigate
Well i'm in the process of uninstall and reinstall, but before that i have change my internet connection and it did nothing
frosty cypress
help can't find my old account
I haven't logged in for 2ish years now I believe
I was in Sandy server, part of Ainz Sama guild
help pls
sharp crest
help pls
did you remember to log into your bind (and press the horribly named "results found" button, sometimes it only works after that i heard)
potent niche
How I download AL on pc?
raw onyx
How I download AL on pc?
You use an emulator
potent niche
Okay
potent niche
You use an emulator
What emulator would I use?
raw onyx
What emulator would I use?
It’s really your preference. I don’t personally use am emulator but some people here use bluestacks or LDPlayer, etc. But it’s really up to preference
potent niche
Ah okay
lean frigate
Yes 11GB of data, waiting so long especially my wifi only 359/kbps it's not even finish now and my laptop still wake up 
teal quail
Get stuck on this screen 
desert vapor
So I just bought gems and when I was finish doing operation siren to go claim all my missions. A bunch of affinity/relationship missions for shipgirls popped up as well. I had to sit thru a min or 2 of skipping all of them.
Is this a bug or was there some recent change made to shipgirl simulacrum stories?
mental loom
Hi guys, I've been absent playing Azur Lane for a few years, but I don't remember how I logged in, or anything to do with my server. A few years ago, I had a support ticket open for a separate resolved issue that has my UID: 69044819 - is it just a case of finding the right server that doesn't initiate the tutorial?
Ah sorted! I used my Facebook account, I was originally going to see if there was a way to search where I logged in or something, but no need now!
It's good to be back ^^ Sorry about all that
desert vapor
Yeah but it was like 8-10 of them all pop up at once
I didnt get the opportunity to screenshot it as i hit claim all
I just know kaga, atago, akagi, z46, etc popped up alongside other shipgirls
It was all the orange missions where u hit lvl 100 with them
Which was weird cus i did these way back.
Ill be sure to post a pic if it happens again
Im just worried it might flag my acc for suspicion of cheating /exploiting methods of gaining currency
Though iirc they only give 100 coins lol
valid linden
Anyone else that's getting stuck on game loading?
steep granite
Anyone else that's getting stuck on game loading?
Tried restarting and/or checking for an update in google play store? I don't know how you're on that bg
crystal thunder
does this mean my country isn't supported?
maiden laurel
Anyone else that's getting stuck on game loading?
Restart your game and switch Internet connection, mine got normal again after switching between data and wifi
vestal wigeon
was there any recent change to the Lecture Hall, its been a few hours since I last opened the game and nothing is available to collect
crystal thunder
was there any recent change to the Lecture Hall, its been a few hours since I la...
lecture hall produces exp from a portion of exp you get from sortie, go check the building to see if there is any exp left to consume
hard zealot
So uh, i installed Azurlane again but now these appear and i cant do anything
carmine hedge
I would love to see a Shimanto chibi, How do I get rid of these black bugs? Is there any solution? It's been like this for three months
maiden laurel
I would love to see a Shimanto chibi, How do I get rid of these black bugs? Is t...
Try repair asset
For 2d
maiden laurel
So uh, i installed Azurlane again but now these appear and i cant do anything
Is this on emulator ?
hard zealot
Phone
carmine hedge
Would anyone have the azur lane support email address?
Cheers
I binded my account but stopped playing for a few months
And now it's sorta vanished
crystal thunder
ah i see, i already topped up using another acc and it works, idk what's wrong with the previous acc even though same country setting lol, thanks anyway
frosty cypress
did you remember to log into your bind (and press the horribly named "results fo...
I did, no results on any server
carmine hedge
Try repair asset
Stepped up?
sharp crest
I did, no results on any server
may have to contact customer support (in pins) and provide as much info as you can whne prompted, idk if the guild matters since anything could happen to that in 2 yrs
teal saffron
(bug report) When playing PvE at chapter 6-4, the boss fleet didn't appeared even all the enemies are destroyed
raw onyx
(bug report) When playing PvE at chapter 6-4, the boss fleet didn't appeared eve...
restart the game and u would post this in #bug-reports
wraith sleet
Hello, i recently have decided to reinstall the game, and am unable to log into my account. I have my UID saved for the account, any help would be wonderful
its been quite some time,. im trying to log in with yostar right now
sinful yoke
I can check if there are any binds on your UID if you post
wraith sleet
sure, should i send the pic here?
i did spend some money on the account, would be sad to lose my waifu ships
low wyvernBOT
Bridal Z23
wraith sleet
o facebook huh
sinful yoke
that'd be it
when you login make sure you change your server too
server data is unique
maiden laurel
Hey anyone got the same issue ? Pr/dr coins discount not resetting
lyric lodge
4 hours after reset time. (Yeah, it sucks. weirdest timing ever)
autumn gale
still cant do any missions, has anyone else had this problem?
magic saddle
Hey, I cannot connect to the games server while using my Wifi whilest I am able to play with mobile data.
Anybody got a similar issue or Tipps to resolve the network error I get when trying to connect whilst using wifi?
frosty cypress
that'd be it
is there some way to login with appleid on android devices?
novel drum
are refund possible i purchased the rainbow bulin without seeing that the Yuudachii retrofit item is back i waited a year for this
@crisp wharf
nvm i just sacrificed 2 rainbow bulins to afford it
winter bison
i logged in and collected 21 cubes from weekly and log in but then i only received 14 is there anything i can do to get it back
paper iron
I want to back my account, last time i played yesterday
provide all the information about my account here?
I deleted app, and today I wanted to back, i thought that data about account is saving on your phone and didn't connect twitter/Facebook/yostar to account, but today i saw that it isn't
toxic helm
Has anybody else had a bug(I think it's a bug?) The game keeps playing the same stage over and over
paper iron
It's my account, yea , maybe it's too small to care about it , but when you get UR from 3 build...
raw onyx
I want to back my account, last time i played yesterday
/techsupport email Yostar and tell them you want help with account recvoery
low wyvernBOT
raw onyx
Has anybody else had a bug(I think it's a bug?) The game keeps playing the same ...
You probably hit “repeat sortie” and maxed it out (max is 3). Repeat sortie will repeat the stage 3 times unless interrupted
hollow epoch
anybody know why the PR1 combat data pack quests are making me redo them
raw onyx
it’s a feature, used to be a bug tho
hollow epoch
it’s a feature, used to be a bug tho
bro WHY
raw onyx
ask the devs
hollow epoch
also, PR2 data pack quests are locked because of this sheet
raw onyx
if you finished the first round of PR1 quests, you should instantly clear them and be able to go to PR2
hollow epoch
if you finished the first round of PR1 quests, you should instantly clear them a...
well i cant.
raw onyx
🤷♀️
hollow epoch
maaaaaaaaaan dis some bs
now i have to
-redo 100 commisions
-redo 30 research projects
-build another 20 ships
AND BEAT HARD MODE STAGES ANOTHER 30 TIMES
raw onyx
blog in #al-general
hollow epoch
if you finished the first round of PR1 quests, you should instantly clear them a...
is there literally ANY way i can fix pr2 data packs being locked?
instead of needing to do the entire grind again?
raw onyx
No, you have to do PR1 again
hollow epoch
fuck my life
raw onyx
Also this is more of #gameplay-help than tech support
hollow epoch
Also this is more of <#460645783021289472> than tech support
fuck hes got a point.
well im gonna go now
bye
paper iron
/techsupport email Yostar and tell them you want help with account recvoery
Thx, i have already created a new account and wrote to them in the game(in the help tab) and now i continue to return my account, i wrote in discord because i thought things could go faster , so i don't see the point in writing to them specifically by mail , thank you again.
hollow epoch
eh, got a point
late bay
What would be the best route to emulating azur lane on pc?
I’ve seen stuff like blue stacks
Didn’t know what the safest route to go through would be
maiden vapor
is there some way to login with appleid on android devices?
i mean if you have an apple device kicking around still, you can apple id there and then bind it to something else (not The Service Formerly Known As Twitter, they're cutting support for that soon)
you can bind an account to multiple things i am pretty sure
vagrant juniper
I cant login through my facebook acc. FB Authorization Failed:100221. Is this a known issue, is there a solution to this? Reinstalling the game is not an option. Last time i played on android now on IPhone.
high root
Guys anyone know what happen here?
lapis finch
Anyway to fix the edges and make it full screen
spiral river
Guys anyone know what happen here?
Restart game, if it doesn't work, I would email support
worn estuary
Hello, I have tried reinstalling the game/updated google play, it still wont let me do any IAP in game. Many games are okay with IAP's except azur lane. Google pay does not pop up everytime i try to buy and instead gives an error code. I am not using any emulators. I am using a Samsung A51 for my device.
lyric lodge
Try using the YoStar popup store
mild abyss
how do i turn off secondary password if i forgot the password to it?
raw onyx
how do i turn off secondary password if i forgot the password to it?
Pretty sure it’s somewhere in settings. I haven’t really looked around so take my answer with a grain of salt
wooden mauve
I'm trying to launch the game and it's getting stuck on the "checking for updates" screen, prior to that it also told me I needed to update the app but there wasn't the option in the play store?
wooden mauve
Phone restart seemed to fix it
spiral river
Did you try restarting? Or pressing skip?
sinful yoke
okay
shy marten
Dying in frustration
ok so
my account yoster is binded with facebook
I log into my accoutn with yoster same email **********@gmail.com
but it starts in a whole new game
and when I did the same thing with facebook it's a whole new game also
sinful yoke
make sure you change the server to login to your usual one as it will default to the newest server
shy marten
THank you
Here I am strugglign for 30 minutes
and my DUMBA___ sorry
Thanks again
spiral river
Maybe repair assets?
rich bolt
Maybe repair assets?
that did it thanks
wintry delta
Hello. I am new here and was hoping can help me out with an issue. I recently got a new phone (T mobile Revvl 6x) and tried moving azur lane here but Everytime I open the app after the logos. I get a black screen and nothing happens. I tried force stop and clearing cache and storage but nothing happened. Any other solutions?
stuck on loading screen been 30 minutes or so
carmine hedge
Its normal?
hollow epoch
Hey can anybody help me?
My discord on PC is replaced by a screen that says "sorry, you have been blocked"
winter crest
Hey can anybody help me?
My discord on PC is replaced by a screen that says "so...
Apparently that's been happening to people
hollow epoch
Yeah, is there anything I can do or?
sinful yoke
this is for azur lane
hollow epoch
Bruh.
fast scarab
Is there an issue playing the game on mobile with data? Whenever i try to log into the game, it takes 10-15 minutes to get in. I assumed its my connection, however it is not as i have tested on other app and its working smoothly. Is there a way to fix it?
feral salmon
Who stuck on the loading hell too?
deep dagger
yeah same
i got stuck to at loading hell
spiral river
Is it a live2D skin you recently purchased? Or L2D of any kind?
carmine hedge
<:whyamiupsidedown:927008737724612638> stuck on loading screen been 30 minutes o...
Same man
Reinstall is the only option left
radiant nacelle
Can someone help me, my game keeps crashing after I download Enty's L2D skin (Diving under the blue sky skin). Tried Repair assets but still no use
lyric lodge
also tried l2d repair?
radiant nacelle
also tried l2d repair?
Yeah and still failed
spiral river
Huh. I have no help with that but update and repair might work! I just know there’s a bug where L2D will crash the game
spiral river
Yeah and still failed
You have to reinstall the whole game. Before you get your L2D you have to download assets. It’s a known game breaking bug. It says “no exception” right?
carmine hedge
1st i got infinit loadin screen on emu
now i got this frequent message when i update AL on phon
candid marsh
Hello everyone, I have a question. How could I buy gems without using google play? because I really want to buy those rings pack. Thank you
lyric lodge
Select region in top-right
spiral river
^
candid marsh
@lyric lodge, @spiral river I could do it. Thank you so much!
spiral river
No problem @candid marsh :)
stark coyote
How to skip the "Attachments" field in "!submit" command? Why can't it be skipped by pressing Enter, without specifing/uploading anything?
raw onyx
How to skip the "Attachments" field in "!submit" command? Why can't it be skippe...
Just say N/A
gray sentinel
is there a bug or something thats causing any form of interaction to make the screen show the loading manjuu thing?
im currently unable to do anything because its loading continuously
i still have 1.5k ap to spend so if possible i dont want to close the app
ornate walrus
this is highly suspect. my game screen freezes and goes black, and then restarts as im autoing opsi
oblique horizon
I’ll have the volume but the game audio still don’t work with me, music and YouTube works, just not AL
timber thorn
I'm perma engaged and I can't leave. The game says fleet returned because time limit but I'm stuck here and can't retreat
winter crest
I'm perma engaged and I can't leave. The game says fleet returned because time l...
Try restarting the game?
sharp kelp
Nvm...
Sorted the dock by eagle union, she's not there. Removed the sorting filter and she appeared
craggy kestrel
I'm stuck in this loading screen...
pale echo
got the same problem stuck on loading screen
raw onyx
I’ll have the volume but the game audio still don’t work with me, music and YouT...
ur phone is probably silenced or you turned off volume in the ingame settings
@craggy kestrel @pale echo check your connection. You can turn off your wifi and wait a minute before turning it back on again to see if the issue is fixed
lean night
Have you guys resolved the issue? I still cant log in the game, it keeps on loading. Planning to redownload the game later.
indigo zinc
Have you guys resolved the issue? I still cant log in the game, it keeps on load...
sadly no... no luck
reinstall, ❌
turning off and on wifi after 60 secs, ❌
Still stuck in the 2nd loading screen.
There goes my daily
(Edit - And also stuck in the 1st loading screen)
lean night
So i tried to relog into the game and got in using wifi connection connected to a VPN
pale echo
Yeap no luck using my wifi
But I can log in using mobile network
Kinda odd
@raw onyx so this has no fix?
craggy kestrel
I don't use vpn
pale echo
aight
indigo zinc
Guess we are stuck in this infinite loading screen.
indigo zinc
okay I got in... sigh
I really don't want to use VPN to brute force it the infinite loading screen.
indigo zinc
yeah... just download on google play.
Any free VPN should be enough to brute force it.
Strange... few hours ago my internet is working all fine
And now I got my first ever experience with a infinite loading screen error.
I haven't tried the mobile data method to brute the infinite loading screen.
raw onyx
But I can log in using mobile network
Then it’s your connection
austere oriole
I get that to VPN doesn't work for me though
grim anchor
0
steep nacelle
Anyone else got Payment Problems when trying to pay with Paypal?
Or is it my Phone?
indigo zinc
Okay... I can definitely login without the use of VPN.
Seems like the connection is the problem, despite I'm already connected and working.
wintry delta
Does anyone know what this means? I downloaded the game on my new phone and this happened right after the game logos shows up. I tried clearing cache and storage but nothing seems to work
dreamy acorn
Hi, i have a problem with my account. I loose my progress recently, and i don't know why. If anybody can help me, thanks!
I think I lost the link with Facebook
still hull
Is there a way to reset the secondary password?
daring glade
I changed to a new phone and I'm unable to log in with my twitter
Both phones are logged out
Turns out my twitter acc is suspended for whatever reason
So I was thinking can I bind it to my Facebook remotely instead?
raw onyx
Turns out my twitter acc is suspended for whatever reason
So I was thinking can ...
email Yostar for that
/techsupport
low wyvernBOT
raw onyx
Hi, i have a problem with my account. I loose my progress recently, and i don't ...
contact yostar and tell them about your issue. look at the embed above for the email
graceful basin
Is it normal for my account data to disappear after a year even though it's binded to my Twitter account
spiral river
Is it normal for my account data to disappear after a year even though it's bind...
Are you logging in under the right server? The default server is Little Enterprise
flint nymph
Hello, I need help with the recovery of my account, what can I do?
trim star
Hello, I need help with the recovery of my account, what can I do?
/techsupport
low wyvernBOT
flint nymph
It says the link doesnt work
spiral river
The email?
spiral river
@flint nymph You have to email them at that link
flint nymph
<@1102297097216217170> You have to email them at that link
Ohhhh
Thanks a lot I was confused
spiral river
Thanks a lot I was confused
No problem, good luck on the account :)
violet parrot
I am unable to buy the 2400 gems
I also tried to get the lucky bag to see if something else worked, but no
I tried rebooting the game also but to no avail
Rebooting BlueStacks didnt work either
violet parrot
Now I have this after trying to clear cache from and data from app store cause I can't access it
I fixed it
noble ruin
Hello my game keeps freezing. most often during the after battle report and sometimes during battle. anything I can do to stop this?
spiral river
I fixed it
how did you fix it?
spiral river
Hello my game keeps freezing. most often during the after battle report and some...
Are you on a stable connection?
noble ruin
I should be. I'm right next to the Wi-fi router.
spiral river
Hmmmm. Does it give a specific error or just times out?
violet parrot
how did you fix it?
https://www.youtube.com/watch?v=56lSR0vMvUY video right here explains it
noble ruin
Hmmmm. Does it give a specific error or just times out?
nope. it just Freeze. when the images of the ships drops down for the after battle report and sometimes one image might glitch in and out of exists and for battle everything just stops moving.
spiral river
https://www.youtube.com/watch?v=56lSR0vMvUY video right here explains it
So it was a Bluestacks error?
violet parrot
It ended up being a google play error
spiral river
nope. it just Freeze. when the images of the ships drops down for the after batt...
Have you seen anything on the Trello that matches what you've experienced?
spiral river
It ended up being a google play error
Gotcha! Thank you for explaining
noble ruin
Have you seen anything on the Trello that matches what you've experienced?
I found one similar under the fixed section from 2020.
spiral river
I found one similar under the fixed section from 2020.
I would suggest sending a message in #bot-spam with !submit in order to submit it :)
Lemme double check first
spiral river
I found one similar under the fixed section from 2020.
Is it during a certain mission? Or just any mission?
noble ruin
any. happens 9 times out of 10 post any battle.
noble ruin
and I can only restart my game to fix it.
yes I use auto battle. however I've been doing the even stages so I have to manually send them into battle.
spiral river
I think this might cover your problem, so it's been reported edit: oops
I would report it again, since this is saying it's only with D3 Use #bot-spam and !submit Belfast-chan will DM you a form, but make sure your DMs are open :) @noble ruin
noble ruin
did that.
spiral river
Awesome, good luck!
urban adder
Is it possible to change the email that my data is bound to?
spiral river
Is it possible to change the email that my data is bound to?
I would email them, at the email below
/techsupport
low wyvernBOT
arctic night
game is taking up 18+ GBs. is there anything i can do to reduce the space, because my phone can’t take anymore?
deep dagger
got stuck at loading screen
arctic night
what will i lose?
like since i downloaded all the assets, what assets will i lose when i just do the basic ones?
deep dagger
but i just reinstal it....
arctic night
just restart the game and wait a min
thats what i did
live2D is just the animated skins in the skin shop right
okay
thank you
fast scarab
Is there an issue playing the game on mobile with data? Whenever i try to log into the game, it takes 10-15 minutes to get in. I assumed its my connection, however it is not as i have tested on other app and its working smoothly. Is there a way to fix it?
spiral river
Is there an issue playing the game on mobile with data? Whenever i try to log in...
Have you tried other connections, such as a VPN, to see if you can get in that way?
fast scarab
Have you tried other connections, such as a VPN, to see if you can get in that w...
nah who needs vpn bruh
spiral river
nah who needs vpn bruh
A lot of people on this server use it...
And I'm trying to help you with a solution, since sometimes the VPN will fix it.
https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs You can go through here and see if it's been reported, otherwise report it yourself using #bot-spam and the command !submit
fast scarab
And I'm trying to help you with a solution, since sometimes the VPN will fix it.
only wifi works, data doesnt
trying to reinstall the entire game
spiral river
only wifi works, data doesnt
If it doesn't end up working, submit it with Belfast-chan. Might be a new bug. Good luck
carmine hedge
so i reinstall AL coz it stuck on infinit loadin screen, now i get another one here
usin mobile hostpot coz no wifi
grim timber
Maybe your hotspot is just shit
carmine hedge
its fine i can play 480p vids on yt with it i try it with BA n its also workin just fine
spiral river
It might be a known bug, go through the Trello
If you can't find something similar, use #bot-spam and then !submit command
gaunt ruin
is this where i can ask about yo-topup problem?
spiral river
is this where i can ask about yo-topup problem?
You can ask but it might need to go directly to the real support
/techsupport
low wyvernBOT
earnest glade
for some reason I didn't receive the "Upcoming Server Maintenance" mail
lyric lodge
That's cause there is no upcoming server maintenance 
willow estuary
Hello guys,
I got stuck at loading screen & tried to clear all game data and cache, then I uninstalled and reinstalled it.
And there was no stuck anymore.
This morning I got stuck again , I tried to only clear game cache & can continue playing game.
Look like clearing cache is the key for this issue.
I think you should also try it and pray util devs fix this issue.
Note: I'm playing with wifi, not try with 4G.
vapid valley
Hello,
I can see that older Dedicated Augment modules like for Belfast, Z23, Ayanami, Taihou, Graf Zeppelin, Laffey, Javelin, Prinz Eugen can be future upgraded Using Augment Module Conversion Stone T2 by pressing Convert button.
When some new Dedicated Augment modules like those for Dynazenon or Venus Vacation or Atelier Ryza Ship Girls have "old blocked / base settings".
Is is that a new "future" added to keep older Ship Girls and their potential / capability up to date ?
Or this have another usage like preparation for world 15 / world 13 Hard mode ?
Was there any Patch note about this / did I miss something ?
Please share some info regarding this subject.
[Yes I do read change log / maintenance notice every time, here for example :
https://azurlane.yo-star.com/news/2023/09/27/maintenance-notice-9-28-12-a-m-utc-7/ ]
Best Regards
Leo
lyric lodge
Collab got +0/0 and come with release 
Nothing to do with new/old
deep dagger
eugh... got stuck again at loadin hell since yesterday night...
gray tendon
Hello. I have a question about account binding. So, I binded my account to Yostar, tho I didn't follow the procedure on the Wiki and didn't logout after binding because I didn't knew. Yesterday I tried to login on a new device and entered my mail. It did make me create a new account on a different server and didn't show me my old account. I returned on the old device and my account was still there, tho now there was this other account there on the little enterprise server. The question now is if I complete the binding process and logout of my account on my old device, will it be saved or will be erased? Have I to bind my account to Twitter and Facebook to be sure it is saved?
lyric lodge
You already completed the binding, seeing as your save already passed devices 
The only way to delete your account is explixitely state so...
(and AFAIK there is no guide on the wiki in regards to registrating the EN version)
gray tendon
Ok, thank you. Actually now I checked back and my main account is also showing on my new device. Btw the guide I was referring is this one https://azurlane.koumakan.jp/wiki/Account_Binding#:~:text=Binding your Azur Lane game,out from the initial device.
lyric lodge
2019 unmarked page 
spiral river
regal current
help me, i cannot login nor enter the game please
trim star
help me, i cannot login nor enter the game please
Try installing from 3rd party sources like qooapp or apkpure
trim star
Have you tried updating your tablet? Is it the latest version?
That tablet isn't the device in question. It's just another device connected to Google which can run AL
spiral river
That tablet isn't the device in question. It's just another device connected to ...
Ohhhh, gotcha. They could try contacting support
/techsupport
low wyvernBOT
spiral river
Since it's a specific issue with you, perhaps that might be ideal
hard badger
Hello
I come with a question
Can I log in to account using only a nickname or UID?
sinful yoke
Hello
I come with a question
Can I log in to account using only a nickname or UI...
no, must be with binds
nocturne hazel
Where can I ask about my account? I logged in today to find I was banned and no idea why
All that money gone to waste 😦
spiral river
Where can I ask about my account? I logged in today to find I was banned and no ...
/techsupport
low wyvernBOT
nocturne hazel
/techsupport
thanks, now I have to wait... I assume it takes about a day to get an answer?
sinful yoke
thanks, now I have to wait... I assume it takes about a day to get an answer?
1-3 business days
nocturne hazel
Gotcha, thanks. I really want to recover my account and see what happened. This game is one of the few things I actually enjoy. Need to know so I can take precautions in the future
wintry delta
Does anyone know what this means? I have a T mobile Revvl 6x and when I download the game, after the logos appears, the screen goes black with markings on each side.
nocturne hazel
1-3 business days
Thanks to everyone, I was able to recover my account, I'm happy again.
alpine plaza
Hi, Cant connect to the game ?
Keep loading
There's no maintenance =/
alpine plaza
Actually it finally connect, but loading so much at every click
I have good connection tho, 4g+
Whats happening today...
carmine hedge
Hello, how are you, I'm having a problem with my account, I've been playing for 2 years and on Friday I logged in to see that my account was banned, I accidentally noticed a purchase on September 22 that I later refunded, I left the gems without spending it. They gave me so that they could later remove them and when I entered I couldn't, this appeared, I'm trying to contact technical support but they still haven't answered me. I hope if you have any idea that you can tell me, I would be very sorry to lose my account for an error like this after investing so much time, I apologize for the inconvenience.
I don't know English very well so some words may be wrong.
spiral river
Hello, how are you, I'm having a problem with my account, I've been playing for ...
You have to wait until support answers you, the people in this server cannot help you. I'm guessing the chargeback is the reason you've been banned, though. I've attached the email that you need to use in order to talk to talk to real tech support.
/techsupport
low wyvernBOT
alpine plaza
Hi, Cant connect to the game ?
Keep loading
There's no maintenance =/
So ?
ember willow
Where should I look for the free furniture that was sent out for the dorm on Sept 29th, im trying to confirm if I received it or not since I don't see anything in my mail and I haven't been able to find it in the furniture in the dorm so far
spiral river
Where should I look for the free furniture that was sent out for the dorm on Sep...
Do you know the name? Is it the emergency eject button?
If it's that, it's under collection
Dorm -> Move -> Collection
ember willow
Do you know the name? Is it the emergency eject button?
It's the mooncake rabbit bed, I'm not really that concerned about the furniture I just want to make sure my game doesn't have some kind of bug 😅
spiral river
It's the mooncake rabbit bed, I'm not really that concerned about the furniture ...
It is also under the collection tab under the dorm
ember willow
Just found it there thanks for your help
spiral river
No problem, have a good one :)
alpine plaza
Why the game cant load?... No one have answers here ? Never happen before, looks like a basic bug or whatever
spiral river
Why the game cant load?... No one have answers here ? Never happen before, looks...
I don't work for Yostar, I can only help people with troubleshooting things that I know based on my own personal experiences. This is not something I know, and it is a known issue that people are having trouble logging in and playing.
alpine plaza
I don't work for Yostar, I can only help people with troubleshooting things that...
I see, so if its known what are the solutions ? even if I tried them all already
I know first, we all have different devices, but still if its the game problem
spiral river
I see, so if its known what are the solutions ? even if I tried them all already...
I don't think there are any known solutions, other than trying VPN, trying a different connection, trying wi-fi instead of cellular if that's the problem. Are you in SEA?
alpine plaza
No ? Just in France, and never had problems playing, also on mobile 4g+
spiral river
Well, try digging through the Trello that's in the description in #bug-reports and see if you see anything similar. If not use !submit in #bot-spam
alpine plaza
Alright =/
spiral river
Alright =/
alpine plaza
Similar but its after selecting the server, loading to the game
spiral river
You can submit it in #bot-spam if you think it's that different to require another report of it
alpine plaza
Actually its running now, I did nothing different except relaunching it a billion times, but still some long loading in game
Alright I'll do if its getting worse
Thanks 🙏
stiff river
I got a problem where i often getting disconnected, though my wifi was stable
grim timber
If you close your device or swipe out of the app that's normal. Other then that your WiFi prob stinks
low grove
hi I'm a returning player trying to get my account back. I used Twitter to bind way back but I got banned there now I'm getting code 100222
spiral river
hi I'm a returning player trying to get my account back. I used Twitter to bind ...
Message tech support
/techsupport
low wyvernBOT
limpid quartz
Is it just me, or is it a hardware issue- Whenever I go to run stages and grind for coins or do Operation Siren, my game does a 'crash' of sorts and kicks me to the load screen. It used to happen once in a while before when doing stuff. Now tho? It's like-every time I attack a fleet there's a 50/50 chance it goes to the next fleet or goes to the load screen. Even when Auto attack isn't on and i click continue after I get the stats from the fleet attack it crashes. Not sure whats causing it, I have plenty of space and it still runs fine other than that. Idk
This might not fall under being a bug so I thought I should post it here
cosmic cloud
Well...i guess i need help.
Despite i uninstall and re-install, i got longest loading
So...i dunno if formate my phone will fix this issue
alpine plaza
See Im not the only one, the game have a problem since yesterday...
cosmic cloud
Ah ?
Im not on wifi btw
spiral river
Ah ?
Im not on wifi btw
This is a known issue, if Serah submitted it. There's really nothing anyone in here can do until devs release a patch for it.
rustic spoke
is there a form or link where I can report my problem? I feel like someone entered my account and delete most of my shipgirls.. its reduced to 100 out out of 99.6% of my collection
spiral river
is there a form or link where I can report my problem? I feel like someone enter...
/techsupport
low wyvernBOT
lyric lodge
Firat reboot you game, missing ships sometimes is just a display bug
carmine hedge
Hello, how to fix this black screen, i already reinstall the game 3 times, clean cache and data, restart my phone, but still like that. Is this game didn't work with a13? or custom rom?
vast escarp
Hi, a friend was trying to link his current account to something, but clicked Facebook by mistake (causing to login into a previous account he was using before starting the current one) and as he hadn't managed to link the 2nd account to anything yet, he thinks he lost it forever.
BUT, he bought a trade licence some months ago so he has a receipt of it.
Can he get his 2nd account back in some way?
wintry delta
Hello, how to fix this black screen, i already reinstall the game 3 times, clean...
I have the same problem please let me know if anyone helped you fix it
carmine hedge
I have the same problem please let me know if anyone helped you fix it
i'm changing custom rom and fixed now
wintry delta
i'm changing custom rom and fixed now
How do you change to a custom rom?
tiny prairie
I'm trying to log in on a new device and Facebook won't let me log in using it, as well as not letting me disconnect it from the old device so I can't connect my account to a different method.
spiral river
I'm trying to log in on a new device and Facebook won't let me log in using it, ...
Are you on the right server?
tiny prairie
Yeah, but I get the same error message on both phones, FB authorization failed: 100221.
That's for trying to sign in or disconnect the account
spiral river
Hmmmmm... https://www.reddit.com/r/houkai3rd/comments/8bpzpq/login_issues_facebook_authorization_failed_error/
Someone said try this
tiny prairie
6 years, damn. I don't have Facebook installed, but I'll log out of it in chrome
No joy with that method
tiny prairie
It is not
tiny prairie
Same error message for trying to log in and trying to unlink it on the original phone. I also can't select the help option in the settings menu now.
lyric lodge
Try logging in to the left there
tiny prairie
I did, and that's the error I get
lyric lodge
And on FB you're logged in?
tiny prairie
Indeed, I logged out and tried logging in fresh
carmine hedge
Hi, i downloaded the game again after some time and im stuck on the loading screen with "update complete, loading game"
spiral river
Indeed, I logged out and tried logging in fresh
I would talk to real support and see if they can give you an answer
/techsupport
low wyvernBOT
weary heart
Guys does anyone know why my game got softblock and restart itself after i login
It started when i edit the secretary rotation to only include shinano beach skin ,
then it said that the l2d asset must be download again which i have done and it still stuck 😔
spiral river
Guys does anyone know why my game got softblock and restart itself after i login...
This is a game breaking bug that I have reported, you have to redownload the entire game.
There's literally no other way to fix it
weary heart
This is a game breaking bug that I have reported, you have to redownload the ent...
thanks for the helpful reply ,
now time to waste my data plan to redw all that 11gb
spiral river
thanks for the helpful reply ,
now time to waste my data plan to redw all that 1...
You also need to download all the l2d assets in advanced, or risk it breaking again
It'll show up as an option when you're downloading the game again
weary heart
It'll show up as an option when you're downloading the game again
can i just dw the shinano skin when i display her as a sec or is that a risk of activating the bug?
spiral river
can i just dw the shinano skin when i display her as a sec or is that a risk of ...
I don't really know, I wouldn't risk it.
weary heart
welp thanks for ur help bro
tiny prairie
thanks for the helpful reply ,
now time to waste my data plan to redw all that 1...
Maybe use the wifi at a restaurant?
weary heart
Maybe use the wifi at a restaurant?
yeah im using my uni wifi , prob done by the time i wake up in the morning considering how slow it is
wide heath
My game has been stuck in the loading screen since the update
wide heath
Thank you
lunar totem
why is the souryuu meta fight kicking me out with 2 seconds left on the timer? is this a bug?
- i'm not running into this problem with the current Jintsuu meta fight
lyric lodge
what's that downloading assets box there?
sick sundial
I have no idea
I believe its when you have yet to download all the game asses such as skins
It used to popup when checking skins for ships i had never checked the skins of
spiral river
I have no idea
Only fix is redownload so I hear
sick sundial
Damn
harsh basin
How to make in-game data download faster?
sinful yoke
How to make in-game data download faster?
get stable and faster net is the only answer for this
wintry delta
Hello. Does anyone know what this means? I download the game and it goes black after the logos are shown.
grim timber
you didnt download the game correctly prob
wintry delta
you didnt download the game correctly prob
But I downloaded it straight from the play store???
grim timber
did you allow al to access files?
wintry delta
did you allow al to access files?
Yes and then after the logos are shown it immediately goes black
wintry delta
Any tips will be helpful as I am getting frustrated trying to fix it. I already tried clearing cache and turning the phone off but nothing worked
wintry delta
How do I report to Belfast?
spiral river
Use !submit in #bot-spam
wintry delta
Thank you
hybrid frigate
Hello,
I've lost my saved data to my Washington account,
I bound my game to a Twitter account, but my game is still reset
Is there something I'm missing?
I can't find where it will let me redownload
And yes I'm on the right server
sharp crest
And yes I'm on the right server
sometimes you need to press the “results found” button for it to actually find your acct
hybrid frigate
sometimes you need to press the “results found” button for it to actually find y...
Where's that at?
sharp crest
in the server select screen
hybrid frigate
...nope, just says my new lv four account
I think I lost everything...which sucks bc I swear I bound my twitter
sharp crest
if you know the details of the acct like the server, name, uid, receipts, etc, I believe you can ask customer support (in the pins guess it’s not in the pins anymore) to help you
hybrid frigate
Do you know how long it usually takes them to respond?
I sent them the information a while ago,
But they kinda ghosted me
sharp crest
/techsupport
low wyvernBOT
ruby tiger
When will sima rerun?
sinful yoke
if someones already answered, theres no need to answer again
spiral river
I didn’t realize that someone did.
bright bane
is there a way to change the email used for my binding account?
nova galleon
Loading for too long.
nova galleon
@carmine hedge I did everything, but it's not working.
@carmine hedge yeah.
@carmine hedge I don't want to do that.
@carmine hedge i think the loading game is acting weird.
@carmine hedge yesterday, it looks fine, but now it's getting weird.
cold wadi
hello, i am having some technical difficulties with the game. i played the game for a while on the JP version of the game but stopped. today i decided to have another peek and i can't seem to restore my account. the data i have saved pertaining to that is a UID, a link ID, and a password, but i've been unsuccessful in restoring my account using them so far.
i've read that this might be related to the different servers, but i'm still unsure. its been 5 years since i last touched the game so i don't remember much. i am on completely new devices than the ones i used previously. what should i do?
lyric lodge
You can't use a Jp account on global
cold wadi
You can't use a Jp account on global
i know this, i am trying to go from JP app.
lyric lodge
That support is for EN though, not sure where JP players get theirs...
One thing to keep mind of is Twitter support just got cut there, so if that was your login...
cold wadi
i have decided that i am just going to start a new account on global server. and i also remembered that at that point, i was reinstalling the game a lot because of other technical issues, and the transfer codes in JP were one-time use only, so i probably ended up using that and some point and didn't update. but thanks for trying to help
sharp crest
One thing to keep mind of is Twitter support just got cut there, so if that was ...
bro thats... dumb
austere blaze
why is my account linked email not working for logging in? why am I generating a new account when I try to login using the email which is 100% linked as my yostar account?
like am I doing something wrong? I generate a code for the same Email right? why is not logging me in correctly?
holy shit I found out why
HOW
JUST HOW
is "name@gmail.com" NOT THE SAME as "name@googlemail.com"
ONLY the later one works...both codes arrive in the same inbox...it's not even a salted Email. what in the HOW
spiral river
I suppose it would depend on how you originally linked it. For me, @gmail.com works fine.
unique bronze
I’ve been having issues where on Ulrich Von Hutten’s- ignition matricin skin doesn’t display the special touch and regular touch text boxes.
raw onyx
I’ve been having issues where on Ulrich Von Hutten’s- ignition matricin skin doe...
that’s more for #bug-reports but you can check #known-bugs to see if someone else has the same issue. The best fix would to either restart your game or probably L2D repair
marble merlin
How do I logout of my account and join with a new one
spiral river
How do I logout of my account and join with a new one
If you're trying to change emails for a Yostar account, you need to contact support
/techsupport
low wyvernBOT
spiral river
I don't remember the command for the account bind wiki page, but if it's anything else, you need to unbind it
marble merlin
No I just wanna login with a different account
The logout button only returns Me to menu
sinful yoke
No I just wanna login with a different account
you login with the different bind
if you want to be on a guest account, you need to reinstall
there is no way to log out completely, only swap between some
cyan gyro
Hello i cant login to azure lane any issues with the game?
Other games work fine is just azur lane and arknights
wanton pond
i seem to have a minor inconvienience with me logging into my facebook account and it just created a new account
crimson lance
Im also having issues logging in...
wanton pond
i seem to have a minor inconvienience with me logging into my facebook account a...
nevermind, i just had extreme skill issues ( today i learned the server you log in on matters for which account you are using)
crimson lance
my UID: 275077255 if that helps?
spiral river
my UID: 275077255 if that helps?
I need more details and don’t need UID. What is your specific problem?
crimson lance
I need more details and don’t need UID. What is your specific problem?
i cant seem to log in and i dont think my account was bound to yostar (dont have twitter or facebook) sadly i was hoping if there was an alternate way to log in
spiral river
i cant seem to log in and i dont think my account was bound to yostar (dont have...
You can try to talk to tech support if you’ve made a purchase and confirm it. But otherwise, no, you need to bind an account for this reason
/techsupport
low wyvernBOT
spiral river
You can try to email them
crimson lance
yeah i did email them almost 6 hours ago with the information they requested but no reply on that
spiral river
yeah i did email them almost 6 hours ago with the information they requested but...
It takes 1-3 business days
Nothing the people in this server can do unfortunately
crimson lance
ah well guess if thats the case all i can do is pray
spiral river
Good luck 
crimson lance
thanks
cobalt scarab
when i open the game it straight up goes to this screen and doesn't do anything at all (the wisdom cube at the bottom spins). i cleared the cache and restarted my phone already, what else should i do y'all?
it was working fine this morning fr.
native shuttle
I am also having this issue, I think it has something to do with the optional update in the app store
cobalt scarab
i'm on the latest version according 2 play store tho. 7.1.14.
native shuttle
I mean, if you have your account linked, you can try uninstalling and reinstalling the app itself
cobalt scarab
nah i ain't donwloading 10 gigs again 💀
what you doing about it tho? reinstalling as well?
@native shuttle
spiral river
when i open the game it straight up goes to this screen and doesn't do anything ...
Pretty sure the only fix is reinstalling
cobalt scarab
aight then 😩
native shuttle
I reinstalled and everything works now
spiral river
I reinstalled and everything works now
Great! Glad to hear
vital garnet
is azur lane also getting rid of the twitter login?
cobalt scarab
is azur lane also getting rid of the twitter login?
i hope not, it's my only login method 🥶
sharp crest
better to bind it to the service that will only end when the game itself is taken offline/ends imo ||yostar if it wasnt clear||
lyric lodge
tw_unsupport_tip": {
"tip": "Twitter account binding not available now. Please use Yostar account binding.
Guess so
spiral river
i hope not, it's my only login method 🥶
I would recommend making a Yostar binding if you don’t want to lose your account
light moss
I cant get my account back, i logged in the game a few months ago using my google play account, but when i moved devices the google log in wasnt available, so i cant log in, how do i get back in???
spiral river
I cant get my account back, i logged in the game a few months ago using my googl...
Contact real support but you might not get it back. They recommend you bind your account for this reason
/techsupport
low wyvernBOT
sick leaf
Chapter 12-2, got a no valid enemy bug, it fixed itself after i exit the app and relogin
spiral river
Chapter 12-2, got a no valid enemy bug, it fixed itself after i exit the app and...
It’s desync. Normal and not a bug
gaunt prairie
hey if i uninstall and install the game again am i going to free up some space ?
sinful yoke
yes it can free up some bloat but the game is generally 10-14gbs
carmine hedge
Is there any way to get my account back? I used to play on android so it’s linked to my google account but I switched to iOS and can’t sign in with google anymore. I know the username but when I try to login to Yostar website it says there’s no account with my email
sinful yoke
Is there any way to get my account back? I used to play on android so it’s linke...
you did not bind because there is no google bind
carmine hedge
Huh, I thought there was one. I’ll email cs and see if I can get it back
feral otter
Hey, sry if my English is bad. I have 1 account and i bind it, i remember i have 2 server playing with it because when i come back i forget which server i play it and now i want to play azur lane again and i don't know which server again my best progress server. So my question is how i can know which server my best account server?
fickle isle
Hey, sry if my English is bad. I have 1 account and i bind it, i remember i have...
continue switching servers when logging in and you'll eventually land on it
that's really the only way to do it
feral otter
continue switching servers when logging in and you'll eventually land on it
that...
Ah alright, thx for the reply
steady surge
hello, i encountered a bug and i'm hoping i can get it taken care of: i unequipped a +11 homing beacon from this screen and equipped this manjuu, and enhanced it to +11 (on this ship, unicorn)
went back to equip volga with the +11 homing beacon and it is simply vanished
the only +11 homing beacon i have is on enterprise, and i didn't take the manjuu from her, i manually unequipped and re-equipped
my user is 1papi on Avrora server, UID 67159015
spiral river
hello, i encountered a bug and i'm hoping i can get it taken care of: i unequipp...
You need to report it via !submit in #bot-spam there’s nothing we can do here
steady surge
ok ty
lyric lodge
continue switching servers when logging in and you'll eventually land on it
that...
There is the server check button 
spiral river
ok ty
I was half asleep when I read this, you should actually contact customer service, not report it
/techsupport
low wyvernBOT
spiral river
It's a unique bug to you, so it won't help to report it with Belfast, sorry, again, I was half asleep
tardy moon
I can't connect to my azur lane account because my twitter account is suspended what should I do?
spiral river
I can't connect to my azur lane account because my twitter account is suspended ...
Reach out to real support
spiral river
Using this email
ruby oyster
My game doesn't want to load and crashes after like a minute is there any other fix than reinstalling?
noble tulip
how i can have back my account? i was played about year ago and now cant find my account
carmine hedge
А не нужно было удалять
uneven girder
The doesn't start hard mode stages and I haven't done my daily runs
It opens the menu to choose my fleet and when I press go nothing happens
signal ruin
Helps when i open up the game on bluestacks its stuck on the loading screen but it was fine a couple of hours ago. I've restarted a few times doesnt help.
o.o I logged in on my phone then now i can log in on bs lol
scenic silo
Hello, people, good afternoon
I'm here to report a problem... Ever since I returned to the game at this new update, when I try to play any stage, it'll be from an event or normal story stage, a message will pop
"Failed to activate stage, try again later"
Thing is, I already did everything people told me to do. Relog, restart the game, check the integrity of files, and even redownload the game, which I did and I still get the same problem...
That video I made after reinstalling the game completely
I can't play anything
What's wrong?
sinful yoke
yes sorry I dont know what ship it was because the skin
scenic silo
nonononono
THANK YOU
HONESTLY
I DIDN'T NOTICED
I LOVE YOU
AAAAH OH MY GOD I THOUGHT MY GAME WAS KAPUT
Seriously, thanks for noticing it
potent niche
So I’m having issues with my Apple ID n i was wondering if tmr’s update i’d need to update it or just download the resources?
sinful yoke
So I’m having issues with my Apple ID n i was wondering if tmr’s update i’d need...
you dl the resources in game
potent niche
Okay good
glass shale
Err, from Washington server...
I can't get in the game, despite fully downloaded the update. and it stuck at the [Update Complete. loading game...] scene.
spiral river
Err, from Washington server...
I can't get in the game, despite fully downloade...
Only thing is to reinstall game
dawn flax
where to ask for fix if something went wrong with payment?
verbal flame
Err, from Washington server...
I can't get in the game, despite fully downloaded the update. and it stuck at the [Update Complete. loading game...] scene.
On Lexington, too.
shell brook
Me too, it just booted me out in cutscene
spiral river
where to ask for fix if something went wrong with payment?
Message real support
/techsupport
low wyvernBOT
spiral river
Err, from Washington server...
I can't get in the game, despite fully downloade...
This is a known bug, and you have to reinstall the game, there's no other fix as far as I know
@shell brook ^
shell brook
<@235766124233490432> ^
yeah but I played and restarted the game a few times before it happened
spiral river
It can happen at any time, as far as I know
shell brook
oh nvm it logged me in just now
spiral river
Could you have been on bad Internet service?
shell brook
220mb/s down, 40up, 30-50 ping
neat sedge
I have the Same problem
This already happened a few months ago
When i use a different wifi Network from a different provider it works fine
neat sedge
EU
spiral river
shell brook
eu
spiral river
Are y'all French by any chance?
neat sedge
Germany, Telekom has Problems i guess
spiral river
Ah
shell brook
Poland with t-mobile
shell brook
hmm
spiral river
I wonder if everyone is T-Mobile problems
shell brook
I also had similar problems on fibers months ago
spiral river
Err, from Washington server...
I can't get in the game, despite fully downloade...
Are you European with T-Mobile or Telekom?
glass shale
Are you European with T-Mobile or Telekom?
Fron SEA region, really.
spiral river
Eh, this bug comes up even when it isn't event
neat sedge
The last time it wasnt a bug, just issues with the providers and the devs fixed it
glass shale
Welp, i have to use backup device to login, and lemme tell ya, the poor thing can fry eggs, or keep y'all real warm in the arctic...
neat sedge
As i said, when i use a different network from another provider it works fine
glass shale
No, i use Personal Hotspot on both, as the Hotspot IS my backup.
And i only use 1 ISP.
spiral river
Ahhh
neat sedge
My experience is that Telekom doesnt work, vodafone for example works just fine
And this exact problem happened a few months ago
I hope this problem can be fixed like last time
waxen siren
my game is stuck in checking for updates, anyone else having this problem?
desert crest
Yeah every time I go to update it just kicks me out I'm in the uk if it counts for anything
desert crest
welp no clue why but its started working
exotic terrace
why is this so common these days?
I cant be a wifi issue since I dont get this on ipad
its weird, cuz it didnt used to be like this, and now this thing just becomes more and more frequent
hexed musk
i also still can't play since update, already try vpn and change isp but nothing work.
previous update i just change isp and it's work, i will try reinstalling tonight if still not work.
smoky quartz
What can i do? i already rejoined the stage and i restarted the game and as you see 5/5 ammo the fleet never entered a battle
autumn orchid
I had a problem logging in, could someone help me?
spiral river
I had a problem logging in, could someone help me?
Is your secretary a L2D skin that you didn't download the assets for?
autumn orchid
Is your secretary a L2D skin that you didn't download the assets for?
I'd say that could be it. Although I updated it yesterday when they put the patch
spiral river
I'd say that could be it. Although I updated it yesterday when they put the patc...
If that's the case, you have to reinstall the whole game.
I found this bug a month or so ago, and that's literally the only way I could fix it. You have to also click "download L2D assets" when reinstalling or it'll happen again 🙃
autumn orchid
Ok, thank u so much
spiral river
Ok, thank u so much
No problem, good luck 🙏 If that doesn't work, please let me know
autumn orchid
I'm going to try it with repair assets If I see that it remains the same, I uninstall
real stag
Hi all! I really need help logging into my account. It was not linked to Facebook, Twitter and Yostar, so I can’t log in. What should be done, if at all?
spiral river
Hi all! I really need help logging into my account. It was not linked to Faceboo...
You can try reaching out to Yostar, but this is specifically why you are told to bind your account. Probably unlikely to get it back, unless you can prove you made a purchase in game
/techsupport
low wyvernBOT
leaden gale
I can loggin into my account I remember that even I purchase 2 or 3 times gems
spiral river
I can loggin into my account I remember that even I purchase 2 or 3 times gems
Reach out to the real support, as I said to the other person. Provide that information, including receipts to Yostar, and maybe they'll help out
winged plank
They’re stuck here. All enemies dead
They can move around, and pick up the question mark tiles, but it’s not ending.
spiral river
Account was stolen
Talk to support.
spiral river
They’re stuck here. All enemies dead
This is probably normal desync. Just restart.
wat
They're different people, I don't understand what you're saying lol
^
Ye, I mean, they can still talk to support. If your Twitter or FB got hacked, perhaps it can be stolen
It's not up to us to do the detective work
drifting yew
Who do I talk to about getting my old account back
shut sky
Is there a way to have the game in Spanish? Any patch, mod, extension, modification, anything?
solar cloak
Hello! I lost my account after I had to reinstall the game. I created a new account and sent Yostar a message about this issue. I saw on my phone notifications that Yostar answered, however I do not know how to read the message itself. Any idea?
magic fulcrum
I can't complete manjuu bounties. The 5th mission is still ongoing even though i completed secret shipyard.
lyric lodge
All 7 days? That can completed earlieast as 1 nov
ripe whale
What does this means?
outer herald
I can't complete manjuu bounties. The 5th mission is still ongoing even though i...
The fifth bounty is the mini game event you can do after building your ship, so that one is time gated there
magic fulcrum
All 7 days? That can completed earlieast as 1 nov <:AkagiLUL:531988392699887616>
Shipyard mission clearly said "2 new missions unlock every day until 10/25". So yeah i completed all 7 on 25 Oct.
lyric lodge
That's the missions, now do rhe minigame 7 days
magic fulcrum
Oooh thank you, i didn't know there is a minigane.
sand mantle
So um question. Is this a bug or something….? For Hindenburg.
Her skill says she can have a main gun…? But it only lets you pick AA…?
spiral river
So um question. Is this a bug or something….? For Hindenburg.
Instead of messaging bug reports, please submit it to Belfast Chan using !submit in #bot-spam
hybrid holly
anyone know a solution to this issue or a link to tw server support
everytime i try logging in with my google account it just loads for a while and then gives me this error
raw onyx
anyone know a solution to this issue or a link to tw server support
everytime i...
There is no google account, only Apple
hybrid holly
tw server has google account option
hybrid holly
wuts their email
raw onyx
/techsupport
low wyvernBOT
raw onyx
The blue text
hybrid holly
do they also cover tw server support
raw onyx
Idk I play on global