Looks like this and Manjuu Tower, repairing files didn't fix it.
#tech-support
rapid rivet
brazen depot
I'll try it. Thanks for the suggestion
kind pier
uh?
and if i somehow manage to enter and clear 1 mob, when i got 2nd one this happen, no it keeps doing this
glad moss
hi guys i have a problem, so i just change my skin into a new enterprise skin and i try to turn on the l2d. but right after i turn on the l2d and back to the loby my game just getting restart by itself. it still happen until now (when i try to open my azur lane after login succesfuly and go to the lobby,the game automaticly restart). i already try data repair but it did'nt work. shall i redownload my azur lane or u guys have a tip? ( it would be helpfull for me)
balmy owl
My issue with helena's skin was fixed with the new patch, nothing else to report
carmine hedge
Today's patch fixed it. Thank you everyone for your time
feral flare
is anyone else stuck on the "update complete. Loading game..." tittle screen or did my chromebook screwed up the games files?
jovial prawn
how to fix stuck in "Update complete. Loading game..."
carmine hedge
is anyone else stuck on the "update complete. Loading game..." tittle screen or ...
I was but today's patch fixed it for me
feral flare
not for me though. and I kinda don't want to reinstall 14GB of game well shuck...
feral flare
I was but today's patch fixed it for me
thanks for the feedback
carmine hedge
not for me though. and I kinda don't want to reinstall 14GB of game well shuck.....
It took me 30 fvking hours to download azur lane BASIC files
feral flare
It took me 30 fvking hours to download azur lane BASIC files
pain suffering even
carmine hedge
Yeah, I'm not going through that again
dusty cairn
is anyone else stuck on the "update complete. Loading game..." tittle screen or ...
Nah, I have the same problem lmfao
frozen harbor
raw onyx
Yes I got all my rewards during the sea swept sweetness event. It should’ve been sent out around 4AM PST (that’s when I got mines)
dusty cairn
So do I have to wait or should I reinstall the game?
I don't have a fast internet
At least, for a few days
And I already had this problem a few months ago, and I did reinstall the game but I'm not doing tha again, takes way too much fing time to reinstall
soft sparrow
Does the customer support mail send a mail of receival after you send a mail?
Like, that they sent a message/email that they received my question
Sometimes companies do that mentioning what the expected time is
raw onyx
Does the customer support mail send a mail of receival after you send a mail?
i emailed them one time about a question regarding the 5th anniversary web event and they didn't send a reply about them getting it. so they probably dont?
soft sparrow
A ok thanks for the replies. I have sent them a mail but as they do not respond it kind of feels lik I sent it to the wrong mail adress haha. I will just wait a bit longer for their reply
Um you mean from my message to them right? They havent sent me any kind of reply
Yeah the automated reply is what I meant, sorry for the confusion. I sent them an email Wednesday, so after today 2 days but have gotten no automated reply
Is the community that well known in being NOT polite XD
old falcon
So one of my friends says anytime he tries to purchase gems it fails and keeps getting this error, any idea on how to fix it
soft sparrow
And yes I will politely ask them, thank you very much
dusty cairn
Alright, I'll do it right now. Thanks for the help man
soft sparrow
Haha thanks for finding an example of what you should not do xD. Also thank you and all the others that help in tech support to try and solve our problems! Really appreciated!
open relic
Whenever I log in the game crashes and it just restarts, happened after I rented Enterprise's L2d skin and set her as secretary
currently using bluestacks
old falcon
He says he checked everything but the issue is still there and that it doesn’t even bring up the payment option
sinful yoke
He says he checked everything but the issue is still there and that it doesn’t e...
where are they from?
it generally simply means that you cannot purchase from their country
sinful yoke
are they on an emulator or maybe accidentally left a vpn on?
old falcon
Nah I’m pretty sure he’s doing this on his phone without any vpn but does being in a different state atm count?
sinful yoke
it shouldnt since they cant really enforce restrictions like that in the us,
if they havent, logging out then back into their google account might help them, but make sure to force close azur lane while refreshing the google play store
old falcon
I’ll tell them that, technically speaking if this doesn’t work is there any other ideas?
sinful yoke
if it doesnt work they can try vpn to the states just in case
south zephyr
i have an issue on the sea swept sweetness rewards since in my amagi account there rewards are there but on the other servers they did not get the rewards
is there any explanation to this?
fathom hearth
Yea u dont have to do the tutorial, I deleted and reinstalled and made sure I was in the right server and signed in.
astral mantle
I keep trying to log in, but I get "Hash file check failed. Try again?" and clicking confirm never does anything. I assume my file is corrupt
Alright. Guess I'll have to delete it and hope everything is fine after redownload
soft sparrow
Yea u dont have to do the tutorial, I deleted and reinstalled and made sure I wa...
Sadly this doesnt seem to work for my apple account, which probably means it was bound to my facebook which I dont have access to anymore. Guess I will just have to wait for cs to respond. Still thanks for the suggestion!
carmine hedge
I've been stuck here more than 10 minutes 🗿🗿🗿
raw zinc
lyric lodge
Try using just your units
fathom hearth
I've been stuck here more than 10 minutes 🗿🗿🗿
Same i had to re download
fathom hearth
Sadly this doesnt seem to work for my apple account, which probably means it was...
Do you remember yo uid
soft sparrow
Do you remember yo uid
Absolutely zero clue. Only name and server, and some info about ship acquisition
sage venture
Why didn't I receive the meowfficer fleet participation rewards? My submission was one of the earliest one even lol #meow-showcase message
above these are PVP merit rewards and my trade license rewards mails, none of the meowfficer participation rewards
fathom hearth
Absolutely zero clue. Only name and server, and some info about ship acquisition
What server where u in
If your in avrora I can search ur name
soft sparrow
Lexington
fathom hearth
Oh
soft sparrow
But you cant see uid from the name/profile card right? When you search in the friends tab
lean tapir
lucid niche
hi! i supposedly have the email connected to my yostar login account but cant quite find my account. i only know the name of the account though not the server
raw onyx
hi! i supposedly have the email connected to my yostar login account but cant qu...
Have you opened the server list and clicked “results found” in the top right? You should have a little person icon that indicates what server you played on
tribal basalt
#tech-support hi. I’m returning player and I can’t find my account can you please help me?
iron pulsar
anyone else getting the bug where stuff are just plain white and then it just stucks on loading?
tribal basalt
I tried to login into my account and there is no data in any server
iron pulsar
Hi, yes sorry. So since last month upgrade, I been getting bugs where the girls are white background. Happent to me and a friend, still happens to me after all this time and newest updates. I will be playing the game and after some random time, it gets rly slow with loading, girls get whited, and then it freezes and i need to restard
I did see some bugs already report on the EN servers, i am on the JP one currently
I see, thank you very much for your help! And sorry, should have doubled checked if it was already reported
wheat tinsel
The dock space in expansions are reverse priced, and when you buy the 100 gem one you don't get any dock space. Didn't try the 200 gem one
tribal basalt
I used Facebook to login
outer elbow
I still have a problem with the app, when I open it it loads in and stops on Essex(loading screen) and restarts the app... after 2 times it just shows the app has a bug. Do I need to reinstall the game or just keep on waiting on the ticket I made with Belfast... Because at this point I am bored and don't know what to do can't even do the event-
static loom
#tech-support hello. will my new azur lane account be overwritten to my old one when they force bind my account on the same server?
sage venture
Why didn't I receive the meowfficer fleet participation rewards? My submission w...
any idea??
static loom
The azur lane support team from gmail
I'm trying to recover my account from a old Facebook account that I don't have access to anymore
Create a new azur lane account and send them the uid so they can force bind my new yostar account onto the lost account
sage venture
server news says it's been delivered as of 19 august
coarse sage
Ok so currently in the process of account recovery but I have a question. Am I not able to recover my account if the 5 earliest transactions were made using the old google account I deleted in 2021 can't be provided. Cause I can only get the ones from when my new Google account was activated. Also the email containing the verification from Google stating that the old account was deleted has long been deleted from Google database so I can't even provide that as evidence either
outer elbow
Tried again this morning, app works again. Idk what happened, but now it works!
glossy scaffold
Hello! I'm a returning player but my progress in my Yostar-binded account is gone, is there any possible fix to this? Avrora server with little person icon.
Every time I try to enter the Avrora server it makes me do the tutorial and after doing so, it gives me the basic/starter things
Reinstalling doesn't seem to work
soft sparrow
Maybe it was bound to different account? Or maybe different server
glossy scaffold
Couln't be, I searched my account in the Avrora friends search section and I found it still there.
valid linden
Trying to run AL on my new phone. Keeps getting stuck on this screen...
uneven reef
Hi, i recenlty reinstalled the game after a year of absence, the game connected me directly to my yostar account but i had to do a tutorial anyway and it seems i have lost all progress. Any help ? Cause i spent a lot on this game and made sure to be connected when i uninstalled it
glossy scaffold
Maybe it was bound to different account? Or maybe different server
You were right, sorry! I had checked all other servers and FB/Twitter options but in the end it turned out that I was just using the wrong email aaaaaa 😭
uneven reef
Hi, i recenlty reinstalled the game after a year of absence, the game connected ...
Nobody can help ?
tribal basalt
No, I tried to login with emails Facebook Apple and yostar account there is no data in any of them.
soft sparrow
You were right, sorry! I had checked all other servers and FB/Twitter options bu...
Haha great that you have your account again and have fun!
soft sparrow
Hi, i recenlty reinstalled the game after a year of absence, the game connected ...
Did you pick the right server?
It defaults to the newest one, which is the little entreprise server
soft sparrow
I'm trying to recover my account from a old Facebook account that I don't have a...
If you dont mind, what kind of evidence did they require of you to recover the account? I am in a similar situation but dont have my uid. Maybe if I know what they want to know, I can still search for it
subtle vortex
Hello, i also recently reinstalled the game after almost a year, but my account is only connected to twitter which got suspended few month ago (thanks a lot elon). I tried connecting it recently but it says "TW authorization failed:100222". is it possible to recover my account?
i have a receipt of transaction i made to that account if that can be any help
tranquil topaz
Please my account Facebook hacker unbind Facebook
scenic raven
Please my account Facebook hacker unbind Facebook
/support
Wait maybe command is wrong
tranquil topaz
please help my account got hacked I want to unbind it please speed it up
scenic raven
/techsupport
carmine hedge
scenic raven
Contact customer support. We can do nothing.
soft sparrow
Hello, i also recently reinstalled the game after almost a year, but my account ...
Best to ask customer support I think, do you know your username, uid and server?
raw onyx
Hello, i also recently reinstalled the game after almost a year, but my account ...
Email Yostar customer service al.cs@yo-star.com and tell them you’d like to recover your account. Once they reply, follow the instructions given
raw onyx
If you dont mind, what kind of evidence did they require of you to recover the a...
I don’t know if Yostar does this, but I know for some games if you can provide them with transaction receipts that you made, they should be able to help you recover your account. Though, I would email them
dusty sundial
I lost my account , can someone can help me ? i have an email with receipt , is that enough ?
/techsupport
carmine hedge
coarse sage
For account recovery would providing the device info the account was created on help. I've currently hit a wall when it comes to transaction history. and to those asking about transaction history yes it does help at least from my experience so far
soft sparrow
I don’t know if Yostar does this, but I know for some games if you can provide t...
I will try digging for that, thanks for the suggestion!
soft sparrow
For account recovery would providing the device info the account was created on ...
I think username and uid
Probably server as well if the name is used in other servers
coarse sage
I've provided all that so far along with verification of social ownership but when asked about transactions I could only provide as far back as 2021 with the Google account I started using after deleting the old account.
carmine hedge
idk what this screen is meant to be
but after iinstaled azur lane after long time
even dowonolad doesnt load in game
how do i fix my azur lane nothing loads in it
not rlyi just installed the game after months and i didnt dowonolad in game files neathier i get the logos i click them then i get black screen like that
i could
ty
ima rein stall it andse
carmine hedge
i have infinte loading sceeen now breh
i tried all ddint work
is it cuz i installed the not full version
play storr
e
but infinte load after i installed 5.5 gb
i guess ill hv tp reinstall it again
💀💀
red fjord
Can’t continue, and blocking NJ A—
Every day guild boss
Will so two days so far
Yes, some of guild mate
soft ice
Hello, for some reason i can't enter the game, everytime the game gets to the main screen the game closes or it restarts
brazen depot
Hi.
You guys remember me?
I'm the one with the issue stuck in "update complete, loading game" screen can't even log in to the game.
So the advice I got was to reinstall the game from Playstore/appstore.
Then it struck me in the head, "what if I just rename both of the com.yostar.azurlane file in OBB and Data, then clear Azur lane Storage, and rename the original file name back to before it was changed, and start the game again"
It works guys. I only need to redownload around 50mb file instead of 11GB file to run the game again.
I'm just informing, in case someone have the same proble as me.
livid mirage
Greetings, I’m trying to get back into my account after a year of hiatus. I got my id but forgot which account recovery method I used. Can someone tell me what to do?
soft sparrow
Greetings, I’m trying to get back into my account after a year of hiatus. I got ...
If you dont want to wait for 2/3 business days, I would try them all. Do you know which server you were on? Because it defaults to the newest one
livid mirage
I attempted them all to no avail. I was on the washington server back when I started in 2018
I remember linking it to the yostar account, but it doesn’t seem to work anymore
ionic solstice
Hi.
You guys remember me?
I'm the one with the issue stuck in "update complet...
oh that's like verifying files on steam lol
sinful coral
It keeps crashing on my main account. When I use new account it doesn't crash
brazen depot
oh that's like verifying files on steam lol
Oh that's why it feels familiar
Btw, is there a way to download this art on the login screen?
I can't find it on the internet.
It will be a great wallpaper for my desktop.
brazen depot
https://twitter.com/AzurLane_EN/status/1691842262743884132
I mean the animated one.
Like a gif or something. so it will be a live wallpaper
ionic solstice
nope, no idea on the animated one, sorry
dusty sundial
OMG THANKS GUYS MY ACCOUNT IS BACK
carmine hedge
bro wtf?
im sure i had email or twitter pluged into my old azur lane acc
why i keep getting tutorial
wait what if im doing wrong server
DONT TELL ME MY ACC GOT BINGED
raw onyx
why i keep getting tutorial
You get auto defaulted to the new server (little enterprise) for tutorial
if you want to find your account, open the server list and click top right. You should then see a person icon on all the servers you have an account on
carmine hedge
no idk
it loads me into new acc every time
😦
bruh it says no data wut
im sure i had twt connected
f it
raw onyx
im sure i had twt connected
Twitter had this new API update where companies would have to pay for their apps to allow twitter linking. If you can’t get your account back with trying other methods (Facebook, google/apple, Yostar) you should email customer service about account recovery
raw onyx
I’m sure you can get your account back. It’s not really impossible unless customer service states it is.
carmine hedge
:/
i checked all 3 methods and u cant find it
and theres no google method in azur lane
carmine hedge
carmine hedge
Just email customer service and try it
mk not rn tho
raw onyx
Good luck when you do
carmine hedge
ty
but ss of me in acc in the game
should be engoughy
engought
right?
i mean i hvtons of those
even diff levels so-
raw onyx
I don’t know about using screenshots as a way of proof for your account. But I do know when you email them, they will ask for your UID, username, server, and account bound to maximize the chances of recovery. If you don’t have those on hand, you should let them know so they can figure out an alternative way for you to retrieve your old account.
raw onyx
Let them know then. I don’t know what alternative method they’ll give you though so good luck 👍
raw onyx
You’re welcome
raw onyx
I wish you luck then
carmine hedge
ty
bruh i misspelled and sended that msg
😭😭😭💔
bro @raw onyx
should i sleep like or wait for support i mean
i think its gonna take a while
raw onyx
i think its gonna take a while
Customer service will take a bit to respond, give it maybe 1-2 days. If they don’t respond after a few days, politely follow up with them.
raw onyx
No. Just the essentials I mentioned
sinful yoke
if they need something, they ask
carmine hedge
ik
sinful yoke
just sleep and you might have a response tomorrow
surreal skiff
Any way to fix these crashes I get rather frequently while entering event fights?
surreal skiff
The current event when fighting the Siren elites on D3.
Yeah, happens after playing long enough, happened a few times today.
It doesn't constantly crash, more like it just does after stressing the game with a long session, if that makes sense?
Aight. I'll try that tomorrow.
muted whale
tw authorization 100222
won't log me in
also my twitter was hacked and i can't rebind my account
was wondering if someone could help me rebind my data to a new account
carmine hedge
tough dirge
Experiencing connection issues (loading-3-manjuu blackscreen) pretty much everywhere in the game.
For the last 12-14 hrs I think
Turning VPN on seem to have no effect
carmine hedge
2 days after asking for acc recovery and no support
do i make new ticket or give ul
up
lol
ty support for recovering my acc (they didnt)
molten zephyr
Has anyone ever had an issue where a failed transaction still gives you gems you did not pay for? I sent a message through Settings > Help > and Contact Us. Does Yostar let you know when that happens so you can pay the gems off? I am just curious if anyone here may have experienced that in the past?
raw onyx
2 days after asking for acc recovery and no support
Just wait one more day because they have a lot of people to get back to. If they don’t reply then, politely follow up with the email.
fathom sparrow
my hard worked account isn't recovering
will my account even be recovered when it isn't binded
i recently erased my phone data
installed azur lane again
when I tried logging in
my progress was gone
when I started playing, I never knew there was account binding
which saves your account when you delete the game
saves your data actually
I'm going insane after I found out that it's permanently deleted
carmine hedge
fathom sparrow
I only remembered the username which is Jaklan.
carmine hedge
is it possible to delete my account / reset my progress
fathom sparrow
yes if you won't bind it
fathom sparrow
you can just go to other servers
carmine hedge
ok but i want to be on the same server,
fathom sparrow
there's no way it will be deleted unless you go to other server
carmine hedge
you know boss you and i are having the literal exact opposite problem.
i don't want your help.
carmine hedge
well it sounds to me like you need an account
fathom sparrow
I had an account which I didn't bind
carmine hedge
L moment honestly
sinful yoke
is it possible to delete my account / reset my progress
you can delete your account in settings
carmine hedge
nah but I want it to be done in like, an hour, not 14 days
sinful yoke
you have to wait 14 days then or you can just reinstall and not login
carmine hedge
but then I risk losing the progress on that account
sinful yoke
ok are you here to completely wipe your account or not?
you seem to want to lose all your progress, but you dont want to lose your progress
what am I missing ?
carmine hedge
no see I want to lose my progress on the first account
sinful yoke
if you’re trying to ask about individual servers, individual servers cant be wiped
carmine hedge
huh
sinful yoke
its an all or nothing kind of deal since all servers are linked to one account even if you’re not playing on all of them
carmine hedge
hold on
If I set the thing to delete my data within 14 days
It'll do it across all servers?
sinful yoke
it should yes
sinful yoke
yeah so if you want to wipe a server, its not possible, the best you can do is uninstall, reinstall but dont login to your usual bind, and make a new progress that way
but you cant use the same name and it would have to be under a different bind if you wanted to swap from the two
carmine hedge
But in that case, I could use the progress from one bind to override the progress on another bind?
sinful yoke
what exactly are you planning to do? I could understand a little more of what you’re looking for
carmine hedge
I just want to use a different name and do not mind nuking the progress on the server that I want to use a different name on because that server is only level three
but i also have progress on a different server i don't want to lose
now that you mention it
i think i will write down the UID and account name of my other account
carmine hedge
in my infinite wisdom i made the mistake of unlinking my accounts
it is a damn good thing i wrote that UID down
subtle vortex
Hello, i also recently reinstalled the game after almost a year, but my account ...
UPDATE: I GOT MY ACCOUNT BACK
carmine hedge
too late tbh i told em to hurry 💀💀
sage venture
Why didn't I receive the meowfficer fleet participation rewards? My submission w...
any support for this? the rewards aren't anything much but at this point it's my curiousity wanting to know why I didn't get it lol
raw onyx
any support for this? the rewards aren't anything much but at this point it's my...
you would probably have to contact customer support for that. rewards are given out based on the UID and server you sent to the bot when submitting your image for the event. if you mistyped your UID/server, chances are you did not receive your rewards.
sage venture
i just checked and ID and server given to z23 were correct
how to contact customer support?
raw onyx
/techsupport
carmine hedge
raw onyx
email them about your issue. if you dont receive a reply within 3-4 days, politely follow up with them by replying to the same email
sage venture
thanks
fathom sparrow
what kind of support is this mane 😕😕😕
prime spindle
I havent played for a few months and came back to account being gone. I only use Twitter login before, is there a way to get it back?
torn dock
Hello. I can't log in to my account, I was tied to mail and Twitter, but due to the situation in Russia, I can't log in via Twitter, for some reason I'm throwing in training through mail and everything is new. Nickname StupidGirl
vast root
Hello! I'm trying to play the game for the first time and all I'm getting is a black screen with Grey sideboards with digits and numbers on them
raw onyx
I havent played for a few months and came back to account being gone. I only use...
Returnees and new players are auto defaulted to the newest server for tutorial (little enterprise). When you sign into your account bind, open the server list and click “results found” top right. You should see a person icon that indicates you had an account on your chosen server.
@torn dock for you as well ^
tardy moon
I can't access my account on Twitter
raw onyx
I can't access my account on Twitter
Email Yostar and when they reply, follow the instructions given. If they haven’t replied after 3-4 business days, politely follow up by replying to the same email.
/techsupport
carmine hedge
tardy moon
Email Yostar and when they reply, follow the instructions given. If they haven’t...
3 4 days no way
When is the event ending?
sharp crest
the 30th 11:59 pm pst/pdt what it is rn iirc
raw onyx
When is the event ending?
Aug 30th, 11:59PM. If you need to spend shop points, the shop doesn’t disappear until Sept 6, 11:59PM.
And it might be not be 3-4 days, it’s just really an estimate.
edit: in PST timezones!
torn dock
Returnees and new players are auto defaulted to the newest server for tutorial (...
It didn't help
raw onyx
It didn't help
Then email customer support about account recovery. If you remember your UID, server and username, it would help the chances of recovery. If not, Yostar customer service will provide an alternative solution to recover your account.
/techsupport
carmine hedge
coarse sage
So managed to successfully get my Twitter and inactive email unbinded but figured I should ask if it's safe to bind the new email. I already have Facebook binded but I am curious if I should bind the email.
raw onyx
So managed to successfully get my Twitter and inactive email unbinded but figure...
I personally recommend binding to a Yostar account in case you ever lose access to your Facebook/apple/twitter (unless that’s what you meant by bind the email)
torn rock
ermm
rotund rose
Anyone else having trouble connecting to the game servers right now?
summer garnet
Anyone else locked in the very first loading screen? Can't access the game ..
coarse grotto
hey new to the game and wanna start playing on desktop what emulators are safe to use and have good performance/graphics?
stable dome
I redownloaded the game and when I signed in with my apple ID (how I played the game before I deleted it) it didn't have my progress saved so no I'm wondering how do I get it back
raw onyx
I redownloaded the game and when I signed in with my apple ID (how I played the ...
Returnees and new players get auto defaulted to the newest server (little enterprise) for tutorial. Just log out of the server and open the server list, click the “results found” button top right and you should see a person icon next to the servers you have an account on
If you still don’t see your account after that, email Yostar for account recovery. If you remember your UID, username, and server, it would help with the chances of account recovery. If not, Yostar will provide an alternative solution
/techsupport
carmine hedge
stable dome
Returnees and new players get auto defaulted to the newest server (little enterp...
Thank you so much
worthy inlet
Returnees and new players get auto defaulted to the newest server (little enterp...
The person icon doesn't always appear when you do that though depending on your device, so try blind switching if it lets you log in via the account. Also if you check your login methods app authorisation page via their settings pages it'll show the date you authorised/linked that account so you can make sure you aren't just making a link with the wrong method and creating a new account.
ember leaf
When I start up Azur Lane I'm getting a pop up message that says "Version number mismatch. Would you like to retry?" with options to cancel or confirm. When I click confirm nothing seems to happen even after waiting for some time. What can I do about this? I am playing on Bluestacks.
tight lily
I've only got a little more than a thousand specialized cores but when I try to collect my weekly reward it's saying I won't receive the specialized core part of the rewards. It claims I'm over the limit
ember dock
game stuck in this screen for some reason i cant rl play
mild sierra
Game stuck here from yesterday
raw onyx
What you’re asking is more of a #gameplay-help question but it says you’re over the limit because you reached the 4000 monthly limit.
raw onyx
game stuck in this screen for some reason i cant rl play
@mild sierra Try closing the game and see if that fixed the issue. If not, try restarting your devices and opening the game
arctic crown
When I start up Azur Lane I'm getting a pop up message that says "Version number...
Best bet would be to reinstall or try updating
mild sierra
<@1123433330696781898> Try closing the game and see if that fixed the issue. If ...
I tried those but it didn't work.
I now reinstalled the game and i can login
Rip internet
raw onyx
What you’re asking is more of a <#460645783021289472> question but it says you’r...
@tight lily for you. I forgot to reply to you, mb
tight lily
It's cool, thanks I didn't even think to check that
dusk plaza
My issue happens to exist in a broader space than just Azur Lane, but directly effects, and I came here to see if anyone ahs any possible solutions. it happens that my bluestacks player appears to state that it is offline, even when it isn't. THis is the main problem, I have tried several solutions, none of which have worked.
cobalt ridge
I believe I didn't receive the participation rewards for #meow-showcase
But now I'm not entirely sure I didn't use them by accident, is there a way to check?
raw onyx
I believe I didn't receive the participation rewards for <#1133012535671529563> ...
Your mailbox. But if not, then email Yostar customer service.
/techsupport
carmine hedge
coarse grotto
anyone who plays through bluestacks 5 ever have issues installing it? as when i try to install it my pc crashes and restarts and i end up only with bluestacksX installed ive been looking everywhere for help and cant find anything anywhere
void bluff
Please, help me changing my yostar account. I have been logging in game with wrong account. One more time, please help! Thanks for support
sinful yoke
/techsupport
carmine hedge
sinful yoke
to change your yostar account email 
reef marlin
I've been unable to buy gems because it reads "This item isn't available in your country” (Google Pay) I use Mastercard for this, and I'm worried that I would break any of the rules if I changed my location or credentials, How could I make payment without getting the error, or breaking the Terms of service?
vital thistle
Is anyone available to help me with, what I think is a bug.
coarse grotto
hey is my progress linked to my google account? if so can i move it over to an alt as i dont want to be using my main google account for emulators or anything
raw onyx
hey is my progress linked to my google account? if so can i move it over to an a...
There is no google play binding. Only apple. If you want to guarantee your account being saved, I recommend binding to a Yostar/twitter/Facebook bind.
coarse grotto
There is no google play binding. Only apple. If you want to guarantee your accou...
ahh okii okayyy exactly like i thought thanks for letting me knowww im jsut trying to remember my alt email atm to bind it to lol
raw onyx
Is anyone available to help me with, what I think is a bug.
If it’s a bug you’d want to post it #bug-reports but I can try to help
reef marlin
I've been unable to buy gems because it reads "This item isn't available in your...
Anyone? 
undone orchid
Good day everyone!
Please advise on proper account re-binding procedure.
The thing is I've always logged in via FB acc but now I'd like to bind my acc to Yostar (via email and validation code) due to further FB inaccessibility in RU region. When I'm trying to do so by clicking "Bind Yostar account" and entering same email as in my FB acc I get "The third party account is already bound with another uid" error first and "Verification failed" after.
raw onyx
Good day everyone!
Please advise on proper account re-binding procedure.
The thi...
/techsupport and let them know about your issue on binding
carmine hedge
heavy heart
Hello, I need help recovering my account. I was trying to move to a new phone but after some back and forth using a bind my tablet which I was trying to move from now seem to have lost my game progress
I had my account bound to my Facebook now I can’t seemed to recover
barren robin
Would like help getting my account back, tried to do this a few years ago but was not able to get help. Would like to try again
raw onyx
I had my account bound to my Facebook now I can’t seemed to recover
Returnees and new players get auto defaulted to the newest server for tutorial (little enterprise). Once you’re done with that, log out and open the server list to see if you can find your main server by pressing refresh button top right.
If it doesn’t work, email customer service. If you remember your UID, server, and username to maximize the chances of recovery. If not Yostar will provide an alternative solution.
@barren robin this applies to you too (except you just email Yostar about account recovery)
/techsupport
carmine hedge
carmine hedge
I want to unlink my Azur Lane account from my previous email address (which used Yostar account) and bind it to a new email address of mine (using Yostar account of course).
I pressed the button but it did not unlink.
What is the correct procedure for this?
trim star
I don't think it's possible to unlink email address in-game (to prevent accounts stealing). You need to email Yostar from old address about that I guess
raw onyx
I want to unlink my Azur Lane account from my previous email address (which used...
/techsupport to change your Yostar email
carmine hedge
raw onyx
You’re probably gonna have to prove that both emails are yours to switch
(I’m assuming anyways because idk how they would address this)
iron pulsar
Hello All, I was wondering, I play on the JP server, me having a Europe Google account, will it convert the £ into Yen, or do I need a japanese google play account?
autumn plaza
I've been unable to get the game to launch on my phone for the past few days after finishing the update for the 5th anniversary. It just stays on the "update complete - loading game" screen forever. I can switch between loading backgrounds on that screen though.
I have no issues running it on bluestacks on the computer, it's just been about a month since I've opened the game on my phone.
I've tried restarting the phone, force closing the app in the apps menu and relaunching, and checking for updates on Google play.
Haven't tried reinstalling the app completely, but I'm hoping there is another solution besides that.
brazen depot
Hello All, I was wondering, I play on the JP server, me having a Europe Google a...
I don't know the detail, but I'm pretty sure it would automatically change to your own currency.
wary tundra
Downloaded the game on my new phone and was greeted with this and have never seen it before.? Revvl 5g 6x is the phone.
Worked fine on another device I own + BlueStacks so it's not the game, is this an issue with android 13?
sinful yoke
can you try restarting your net and also your phone? @wary tundra
iron pulsar
I tried, sadly it says item not available on your area, so ended up creating a jp google account :/ would be nice if azur lane created an area where u can pay without worrying about such stuff
wary tundra
can you try restarting your net and also your phone? <@247974242979807233>
I have restarted the phone, redownload the game I'll try restarting the Internet service
No luck. The guy at the phone store said the phone was really new could that be the problem? It was released less than a week ago
wary tundra
I've asked on multiple different platforms and all get the same response "contact support" or the various troubleshooting options which haven't worked, tried every thing you can think
At this point I'm just sad and disappointed I can't play with a brand new phone
sinful yoke
No luck. The guy at the phone store said the phone was really new could that be ...
it could because it means the phone isnt supported yet
but generally a blank screen is a connection issue or corrupted files
where are u installing from?
wary tundra
Play store
Tried apkpure too to see if maybe the previous 7.1.8 would load and I could just get the assets installed but nada
Currently it's running on an old spare phone I have
wary tundra
Still nothing..I guess I'll have to use my old one for the time
dawn elbow
So i need some help with something. I tried to login to my account earlier and it loaded a new account and i cant seem to login to my old account.
the old account is still there but i cant login to it. when i use the email i used before its just a new account
rich cradle
where is 200gems after Maintenance? did i messed it up on the share photo on the forms?
raw onyx
where is 200gems after Maintenance? did i messed it up on the share photo on the...
if you didn't receive it with the other maintenance mails, then there is a possibility you did it wrong and/or entered your UID wrong
fleet maple
Is that normal?
carmine hedge
Is anyone else having issue with buying gems with their apple funds
west crest
Which channel can I inquire regarding unsent event rewards? Or do I need to email Yostar on that?
noble helm
Is it possible to receive the 200gems in mail again? I'm pretty sure I did the 5thanniv post
west crest
Is it possible to receive the 200gems in mail again? I'm pretty sure I did the 5...
Same here. I didn't receive the 200 gems from the image/video sharing event.
tribal hill
Same here. I didn't receive the 200 gems from the image/video sharing event.
yeah same
raw onyx
Which channel can I inquire regarding unsent event rewards? Or do I need to emai...
possibly have to email yostar if you didn't receive the rewards after completing the requirements. but there is also a chance you entered your information wrong (such as UID) when completing the form, which is why you receive no rewards. regardless, i would email yostar about the issue and inquire them about it. @noble helm @tribal hill
west crest
possibly have to email yostar if you didn't receive the rewards after completing...
Do you know their email address?
raw onyx
/techsupport
low wyvernBOT
carmine hedge
i think me and other commanders are experiencing shop reset bug where the shop content stayed the same after reset
winter hornet
Where is 200gems reward from 5th anniv wishes event? I haven't receive it.
eternal fjord
There's only one report, that I've found, for Operation Siren being stuck in a dialogue loop here: #known-bugs message
I haven't found a post on how to fix it either, just the conversation that went on on the Trello site and that says it was moved from Technical to Fixed. Operation Siren has been broken since it was added years back for this account. It's marked as a known bug though, so I didn't want to make a new post on it. The game has been uninstalled and reinstalled and it has been tried on multiple devices now. Also emailed the customer support and all I was told was to use the Skip button and that didn't work.
wary tundra
The maintenance didn't end up fixing my problem.
velvet cairn
Been stuck here for 5 hours, anyone know how to fix it?
Also, reinstalled it and restarted my device, didn't work.
ripe glade
Hello. I've been trying to install he game to my SD card, but it keeps downloading all it's assets to my internal storage.
How do I change the download location within the game?
vivid tapir
My phone updated during the maintenance update and the game never restarted, I reinstalled the game but now how do I recovery my data?
sinful yoke
Hello. I've been trying to install he game to my SD card, but it keeps downloadi...
al cannot run on sd card
sinful yoke
My phone updated during the maintenance update and the game never restarted, I r...
did you bind your data?
naive relic
Been stuck here for 5 hours, anyone know how to fix it?
Having the same problem
vivid tapir
@sinful yoke
Yes I did...
I believe I bound it to both yesterday and Facebook...
*yostar... I hate auto correct 😒
naive relic
help what does this mean?
fathom hearth
Been stuck here for 5 hours, anyone know how to fix it?
Happened to me twice
Last update it did it
I had to reinstall the game
Lol ima just keep it delete now
fathom hearth
Also, reinstalled it and restarted my device, didn't work.
oh I aint see this
Someone said u need atleast 6gb free space to run it
dusk plaza
My issue happens to exist in a broader space than just Azur Lane, but directly effects, and I came here to see if anyone ahs any possible solutions. it happens that my bluestacks player appears to state that it is offline, even when it isn't. THis is the main problem, I have tried several solutions, none of which have worked.
naive relic
Did that, it works now.
Wont work on bluestacks tho
Just installed the newest one, but it's not a hash error, but an infinite loading screen
naive relic
Been stuck here for 5 hours, anyone know how to fix it?
@carmine hedge 
dusk plaza
Alas, my account is not binded
kindred root
I accidentally closed the survey link before finished filling it and now the link is gone from the notices, is there any fix?
glass beacon
Please, help
My AfP at Fate Simulation V
But there are still locked cutscenes
torn basalt
Hi! Wondering if there is any help with account recovery? Had to reinstall due to the game no longer loading after the recent update and I guess my account didn't relink on the same device
Account wasn't binded AFAIK (don't have Facebook or Twitter)
raw onyx
Hi! Wondering if there is any help with account recovery? Had to reinstall due t...
/techsupport
low wyvernBOT
torn basalt
Thanks!
raw onyx
you really only keep if your data if you bind your account BEFORE uninstalling
torn basalt
Yeaaaaah figured that might be the case
raw onyx
If you remember your UID, server and username, it could help with recovery though
torn basalt
Thanks!
lilac snow
hopefully this is correct place to ask, i downloaded the game yesterday, started on new server
i have tried out this game few times before, but never stayed w it
to my surprise, i have accounts on 3 servers but only one account uses my ign? everything is connected to my yostar email, never had any breaches or stuff
im mostly curious if it's possible to be account of someone else somehow under my yostar email lol. the one im mostly curious about is lvl 18, no friends and has returnee bonus, but i cant remember ever creating it
lilac snow
okay, im even more confused. 1/3 accs have my regular ign, other 2 not at all. one of those is 99% mine because i remember some details about it, but name makes no sense. both accounts use something completely random that i would never use, and that's most confusing part. can i send support ticket or something and ask them when and on what devices were accounts created?
placid hatch
I accidentally closed the survey link before finished filling it and now the lin...
I'm having the same issue. ~~I didn't have the time or brain to deal with it then and I don't recall the survey ending as of now? Yeah it supposed to be until the 6th... ~~
blazing quest
If I get azur lane on bluestacks would there be a chance of account deletion?
placid hatch
I accidentally closed the survey link before finished filling it and now the lin...
I had a brainfart, have you checked the Event menu? That's where it's located for me.
placid hatch
If I get azur lane on bluestacks would there be a chance of account deletion?
I haven't heard of any occurrences lately. The past two survey's I've done even detected the use of Bluestacks, I think. Just as long as you are playing Azur Lane as you normally should. You should be fine emulating the phone gameplay on a computer.
kindred root
I had a brainfart, have you checked the Event menu? That's where it's located fo...
Ahhh, I didn't realise that there's survey located on the event menu. Found it, cheers!
somber elbow
i ahve a issue im tryna link my yostar account to my twitter account but it says my yostar is already linked to an account yet if i log into the yostar account its at the tutorial
or can ur account only have 1 binded account?
raw onyx
If I get azur lane on bluestacks would there be a chance of account deletion?
Your account is only lost if you don’t bind your AL to twitter/Facebook/apple/a Yostar email
raw onyx
okay, im even more confused. 1/3 accs have my regular ign, other 2 not at all. o...
Since you’ve said that you tried this game out several times and never stayed, there is a chance every time you reinstalled the game, a new server was released. In that case, all returnees and new players are auto defaulted to the newest server for tutorial.
raw onyx
or can ur account only have 1 binded account?
No, I have my account binded to Yostar, apple, and Facebook. You can definitely multi bind your account. You would have to email Yostar about that issue
/techsupport
low wyvernBOT
lilac snow
Since you’ve said that you tried this game out several times and never stayed, t...
yeah thats most likely and content of accounts makes sense and i can vaguely remember them, my only concern were names as i didnt recognize them
raw onyx
yeah thats most likely and content of accounts makes sense and i can vaguely rem...
the server will auto set a name for you if you dont choose. if you closed the game when you finished tutorial, there is a chance that it did do just that. this is all just assumption though because i havent tested it + this is the first time i've read something like that.
dusk plaza
Continuing with my problem of blustacks not commecting to the internet, woudl there be any assurance in reinstalling bluestacks?
raw onyx
Continuing with my problem of blustacks not commecting to the internet, woudl th...
check blue stacks FAQ
atomic dragon
so uh... every time i load azur lane up on my phone i get past the first two steps then it gets stuck on loading with the loading bar at 50% and the 4 little chicken things bouncing. i have tried resetting my phone and the app and it didnt work.
every few minutes it will disappear for a second then start back up
wraith oyster
i have dynamic skins and pr6 ships dynamic completly fucked
repairing options in game don't find problems
how to repair this?
and this is in emulator Memu
i needed to change emu settings so ppl who use this watch out
for now it seems work again 
frozen anvil
Hello, I wanted to partake on the survey it says it finishes today September 6 at 23:59 UTC-7, currently it's September 6, 07:25 UTC-7 yet the survey it's closed...
primal citrus
I'm having issues. When I try starting the game it throws up 'Unknown error: -1'
sharp crest
I'm having issues. When I try starting the game it throws up 'Unknown error: -1...
log in with bind on the left
primal citrus
log in with bind on the left
Thank you.
sturdy hearth
Quick question: Whats the supply cap in the dorm in the game? Currently I have 40,000.
raw onyx
Quick question: Whats the supply cap in the dorm in the game? Currently I have 4...
i dont see a max cap mentioned anywhere on the wiki but the highest number i see is 90,000. also this is more of a #gameplay-help question. this channel is for technical issues with the game
crimson ridge
hi, does anyone know the fix to AL on Bluestack? During battle the game looks stuck but the audio plays fine. But still can't get to the battle result screen. Bluestack Android 11 is on its latest update
hearty hull
Does anyone use an emulator on a mac to play AL because the only working emulator I’ve found is android studio and AL just black screens on it for some reason
trail cave
my game is eternally stuck on checking for updates
restarted both the game and device multiple times
hollow plume
I've been stuck here for 30 mins now. What to do?
trim star
Restart the game or the connection, try vpn 
warped hemlock
I've been stuck here for 30 mins now. What to do?
I got the same problem. Alrd restart conection, alrd use vpn. And it doesnt work
I try to open console and i got exception something something.
jade flower
I’ve been playing Azur Lane for quite some time now under the user Buddy’s Waifus and I love this game so much… I updated the game’s latest patch and the game has told me that I am banned from playing and I do not know why, I haven’t done anything to be banned.
raw onyx
I’ve been playing Azur Lane for quite some time now under the user Buddy’s Waifu...
/techsupport email Yostar and tell that you feel you’ve been wrongfully banned on the game.
low wyvernBOT
jade flower
/techsupport email Yostar and tell that you feel you’ve been wrongfully banned o...
I did email them
raw onyx
Then wait for them to reply back to you. If they haven’t after 3-4 days, politely follow up by replying to the sent email
past shuttle
I've been having issues with logging in after my phone took an eternity to download today's update. I've never had to get help without using the contact us function in-game. And the link the bot above made doesn't load the page.
raw onyx
I've been having issues with logging in after my phone took an eternity to downl...
That’s because the link is an email address… and if you’re having issues loading in, restart your phone/game or restart your router, wait a minute, and turn it back on. if that doesn’t work try a vpn
silk bloom
That’s because the link is an email address… and if you’re having issues loading...
i have the same problem and alredy did all that and i still cant pass
raw onyx
i have the same problem and alredy did all that and i still cant pass
Ok then uninstall the game and reinstall
wary tundra
My game continues to load into a black screen, and I can't even get the prompt to download the assets.
Tried all the solutions, reinstalled, WiFi vs data vs tethered to my laptop, tried to enable more permissions, nothing.
I don't understand how a new device on Android 13 isn't capable of playing a current game, and it isn't just Azur lane either, PUBG/COD and a couple other very popular games just didn't load, and some said they require additional permission which makes me think this is a device permission issue but I have no idea how to enable them if I already enabled all that I can.
earnest marsh
Is there a way to log in through Twitter even my Twitter is no longer available?
atomic dragon
is there any way to access an old account on a different device if the old device wont turn on for account binding?
raw onyx
is there any way to access an old account on a different device if the old devic...
if you bound your account to a service (google, yostar, facebook, apple) on your old device, then you should be able to log into your AL account on your new one by logging into one of the services to bound to
atomic dragon
if you bound your account to a service (google, yostar, facebook, apple) on your...
it doesnt let me .-. it keeps sending me to a new account
raw onyx
Is there a way to log in through Twitter even my Twitter is no longer available?
as in... you deleted your twitter account? probably not, since you deleted your character account. but you can try and see what happens. if not, then email yostar support
/techsupport
low wyvernBOT
raw onyx
it doesnt let me .-. it keeps sending me to a new account
all returnees are auto sent to the newest server (little enterpise) for tutorial. just log out of that server, open the server list, click the button top right to refresh then see what accounts you have
atomic dragon
all returnees are auto sent to the newest server (little enterpise) for tutorial...
oh. i have not tried that on account i havent played in a while.
atomic dragon
all returnees are auto sent to the newest server (little enterpise) for tutorial...
NOPE. STILL NEW ACCOUNT.
bro i dont wanna lose my acc it has a york II on it
raw onyx
NOPE. STILL NEW ACCOUNT.
if the method i suggested isn't working then email yostar support and tell them about the issue. if you remember your UID, server, and username it maximizes the chances of recovery.
atomic dragon
if the method i suggested isn't working then email yostar support and tell them ...
i remember the username and server but not the UID does that work?
raw onyx
i remember the username and server but not the UID does that work?
That should be fine. When they ask for it, just let them know you don’t remember the UID and only the username and server. They’ll find an alternative way to recover your account
atomic dragon
That should be fine. When they ask for it, just let them know you don’t remember...
what is the support email
raw onyx
/techsupport
low wyvernBOT
kindred falcon
I can't seems to top up now...
Things to notes, i just moved in to japan, so is this the reason i can't top up in global server?
lyric lodge
yes
kindred falcon
really?? I'm forced to change to F2P player then....
native trellis
carmine bane
I've been having issues logging in to the game and it's the first time I've encountered this issue. Is this normal?
sterile cedar
I was wondering when these reqeds would be given out? I had submitted mine for awhile now.
raw onyx
the requirements is listed in the tweet: share wishes on Twitter or Facebook then submit your info on the google form. if you didn’t then that means there’s a chance you didn’t do the form/enter your UID correctly/or whatever you posted didn’t meet the requirements (though I doubt it’s the last one because it’s pretty clear and easy)
if you didn’t receive you reward I suggest emailing Yostar customer service and asking about it
/techsupport
low wyvernBOT
sterile cedar
the requirements is listed in the tweet: share wishes on Twitter or Facebook the...
Thank you very much
white token
same i didnt recieve it
crimson valley
Is there a way to login with my google account?
raw onyx
Is there a way to login with my google account?
if you mean playstore then no. al only has apple/twitter/facebook/yostar from what im told and seen
strange roost
Okay, either I am slow, or the servers are. Trying to bing to a yostar account and I am waiting for the code email for at least 20 minutes now. Is that wait time normal?
blissful yoke
Is there any way for downloading Azur Lane on Mac? Want to move it from my phone to Mac but can’t find it from the App Store
glacial plover
is there anyway to play AL except on phone (iphone 8, crashes non-stop) or bluestacks (AL blocked it)
cloud osprey
Hey, I've been playing on Azur lane for a while and wanted to bind the acc to Facebook since it's unbound. However, there was still an old acc tied to it, to which I was then simply re-registered. I removed the old acc from Facebook, but even when I log out I always end up on the old account. Is it possible that I can access my real account again?
raw onyx
Hey, I've been playing on Azur lane for a while and wanted to bind the acc to Fa...
There should be a disconnect button on your old account for Facebook. If not, I would email Yostar so they can unbind it for you
/techsupport
low wyvernBOT
cloud osprey
There should be a disconnect button on your old account for Facebook. If not, I ...
I was able to unlink the account from Facebook, and also tried using the extra log out button in the game menu. But I still always get to the old account... And because the correct account hasn't been linked yet, I don't know if it's possible to log in again. I have now also requested that the old account be deleted in the hope that when it is gone, I will be able to log into the correct account when I log in, but that wouldn't happen until September 26th. and don't even know if that would help 😦
raw onyx
I was able to unlink the account from Facebook, and also tried using the extra l...
Connect your real account to a Yostar email and then log into your old account disconnect from there
And I don’t know if deleting your Facebook would work because someone said they deleted their twitter account but it was still linked to their old account
sterile cedar
the requirements is listed in the tweet: share wishes on Twitter or Facebook the...
Thanks for the help. I had contacted them through the game as you said. But sadly they said I didn't submit info through the form (even though I did), and just said they didn't want to give me the rewards...
raw onyx
Thanks for the help. I had contacted them through the game as you said. But sadl...
You’re welcome but unfortunately there’s nothing else I can suggest if they don’t give you the rewards.
cloud osprey
Connect your real account to a Yostar email and then log into your old account d...
How do I connect my Real account to Yostar if I don't have access to it at the moment?
And I meant that I unlinked my old account from Facebook so that I can relink Facebook to my real account. And another problem I have is that when I want to open support the game just restarts. and on the website I can't find the @ email that I should write to
carmine hedge
hey all, i think i broke the game, was auto-ing this stage and i got disconnected from the game the moment i cleared the boss node, i closed the game and kinda forgot about it so the time limit ran out... now i can't do anything, i can't retreat, the stage doesn't finish even though there's no more enemies, and even if it says "attack fleet returned to harbor", nothing happens... any help?
low wyvernBOT
cloud osprey
Thanks
raw onyx
How do I connect my Real account to Yostar if I don't have access to it at the m...
You would connect it with an email that you use so you don’t lose your data. You don’t need to open the game settings to contact them, you can use directly email them
/techsupport
low wyvernBOT
raw onyx
the blue link is the email address
sinful yoke
he already was helped 
raw onyx
didn’t see after I sent it lol
nova galleon
Waiting to log in for too long, probably the user log in, it take too long to log in the game, fix this.
neat sedge
Maybe more than one server, i am on lexington
vast quartz
@neat sedge @broken spindle can you guys tell me about what country are you from? and is the logging in problem still occuring?
tawdry gazelle
I’m on Amagi and I’ve been having the same problem
cyan fog
Washington here too.
Same problem
round moat
Lil Enterprise, same problem
neat sedge
<@439083185717116928> <@341414296481431554> can you guys tell me about what coun...
Thank you for the quick response, i am from germany
broken spindle
<@439083185717116928> <@341414296481431554> can you guys tell me about what coun...
America, and problem is persisting
cyan fog
Greece
neat sedge
spring crystal
Same here at Philippines I can't open up
vast quartz
allright we are taking a look at it right now
broken spindle
allright we are taking a look at it right now<:Glowow:611004137210904579>
Thank you
neat sedge
Sometimes it is stuck on this screen
fluid token
USA and can't open up, tried wifi and mobile data. Happening on multiple devices
mellow niche
I get error 100404
idle tendon
turned on and off vpn, restared my phone, even tried changing to data and hotspot
broken spindle
Mine is stuck on infinite loading at login screen
Yep, same here
leaden fractal
Ye I am stuck at loading too
fluid token
Yeah with this many people reporting it it's clearly a server issue
fluid token
Same
tiny flame
wow
idle tendon
i was one game away from mlb bis2 💀
rich glen
same issue
carmine hedge
+1 same here
fluid token
Gonna miss a couple missions with oil 
rich glen
got 3 commissions done let me iiiiin
idle tendon
how long do these things usually take?
broken spindle
I'm on android
iPhone here, seems to be a server issue
idle tendon
iphone
sick peak
Here I thought it was a me issue.
vast quartz
hello everyone, we are aware of the logging issues and are looking into it right now. Please be patient while we investigate the problem. 
spring crystal
Seems to be it's not our internet provider's fault this time
fluid token
Yup
ripe whale
Same here
haughty olive
Same
fluid token
They know and are looking into it now so let's hope we hear good news soon
fluid token
Couldn’t log in from chicago here
Haha I'm also in the Chicago area
rotund oriole
It’s rainy today it seems
brave shale
Suddenly can't start my game both on phone and emulator (PC)
nova galleon
Can't connect azur lane by using the DITO Mobile SIM.
paper eagle
Suddenly can't start my game both on phone and emulator (PC)
Widespread issues for all devices and servers
ancient karma
wow
I am stuck on this screen for every device i own
i dont even get to the server selection
mortal crest
Ok, cool it's not just me.
brave shale
Oh nyooo! Martians hacked our belowed game! Call a National Guard! 
rotund oriole
I am stuck on this screen for every device i own
It’s happening to everyone today
fluid token
Yeah tech support is currently the support group for not being able to log on
nova galleon
YOSTAR, FIX THIS S***, I'M TIRED OF THE WAITING THE LOG IN.
rigid robin
bruh
brave shale
neat sedge
YOSTAR, FIX THIS S***, I'M TIRED OF THE WAITING THE LOG IN.
They are already working on it…
rich glen
work faster 
idle tendon
mental pike
Got the endless loading screen too.
iOS 16.6
tawdry gazelle
It seems that everyone is having this problem
fast gyro
android for me but yeh, guess it's a server issue or smth
marble wave
Same here
nova galleon
YOSTAR.
fluid token
Yeah, looked outside and wanted to go back to sleep. Gloomy weather was the sign of the server issues lol
hasty quiver
Ive got the same problem with all my devices 
idle roost
versed pawn
oh i was having this issue to, i just reinstalled the game because i thought it was a only me issue with my phone
brave shale
Time to play Baldur's Gate 3 then :3
abstract light
Yep I was just about to come here to say that I cannot get out of the Loading screen.
I understand now
abstract light
oh i was having this issue to, i just reinstalled the game because i thought it ...
Feel you bro, I did it all, and then I came here
feral lion
Glad to see I'm not the only one.
hot raven
I was about to report the same issue. But i've seen the reports here already. I guess I just need to wait for the fix
abstract light
That's all we can do right now
sullen musk
200 gems
lyric lodge
Sdk error 100230
sullen musk
brave shale
1 only :3
median hare
oh ok its a common issue, now we just wait
tawdry gazelle
tawdry gazelle
So they’re gonna fix it a little over half an hour
nova galleon
fiery ledge
yep. stuck on loading screen for 15 mins
sick torrent
I'm glad I'm not alone
mortal crest
Well guess I have to get back to work
abstract light
Well guess I have to get back to work
Unfortunately me too
mortal crest
I just wanted to annoy my Battlecarrier
abstract light
I know me too
versed pawn
uh oh
if you reinstall the game how do you log back into an account you made? if you attached the email to it before
brave shale
twitter/facebook/yostar account
there are 3 buttons on your left when you choose your server
versed pawn
o oke tyty
brave shale
of course if your AL account was connected to any of those three. If not... then F.
lean oak
iPhone is working for me, but the servers have been flaky since I woke up. Android via emulator is down.
earnest glade
Just wanted to write about the problem, I thought my phone was broken.
molten zephyr
Just came to report that I was having login issues. My game is getting stuck loading the intro screen. Tried it on both my phone and Bluestacks. So it definately is not my phone. Glad to know others are experiencing it too.
brave shale
Twitter posted emergency maintenance
molten zephyr
Good. I'm curious to know if it's more than one server? I am on Amagi.
brave shale
Avrora too
molten zephyr
I'm also curious if they are going to recommend a clean install after maintenance? Or is that not necessary?
brave shale
Doubt that. But I've got graphical glitches on my Bluestacks and tried relog to get this problem.
Lots of rainbow dots and strings upon a map
mortal crest
Lexington android works now
lean oak
It seemed like the new day only half loaded in for me, some things reset and others didn't. Lots of pausing weirdness too. I'm on Avrora FWIW.
Avrora up now on Android.
idle tendon
lil enterprise ios seems to be working too :D
keen swan
Little Enterprise working on android too
carmine hedge
Ay what is happening with AL?
molten zephyr
My server Amagi is now working. Logged in with no problem now :).
mortal crest
Tell me about it
unkempt monolith
Still having issues getting into Avrora. From California, over cellular.
lyric lodge
Maintenance is busy
unkempt monolith
Unexpected too, it seems
idle tendon
what a troll
lilac kayak
Lexington II, from a +8GMT country
graceful patio
не могу войти в профиль spectr95 azur lane mobile
trim star
не могу войти в профиль spectr95 azur lane mobile
Техработы ещё не закончились
unkempt monolith
what a troll
Nah, I'd logged in, done stuff, made coffee, let the cats out, and found it offline. No Facebook or Twitter/eXcrete, and this is where I checked.
sinful yoke
have you tried changing the phone the emulator is emulating?
glacial plover
how do i do that?
sinful yoke
in settings of bluestacks
glacial plover
ok lemme check
it was at Samsung Galaxy S20 Ultra, I put it at S8 Plus and it still doesnt work
glacial plover
could it be a JP issue?
ancient karma
?? no idea.. must be a server issue of some sort
its between regular updates which is super odd
ancient karma
maintenance is finished maybe they can take down the notice on discord
rocky patrol
anyone else having issues with trying to update on mobile? "unable to retrieve version info"
nevermind just had to restart my phone?
nova galleon
Seriously, this again.
cosmic cloak
Tried to make a contact ticket in the game but I don't think it's working correctly.
raw onyx
Tried to make a contact ticket in the game but I don't think it's working correc...
/techsupport
low wyvernBOT
raw onyx
You can email them directly if needed
placid shard
Hello, saw from the news that my account has been banned for "cheating", but I've only logged in twice in the last 5-6 months or so
how does that even work
scarlet furnace
I know theres about to be a patch, so maybe this will be addressed, but I can’t do the EM Countermeasures event thing. Everytime I try, it gets to 98.6% loading and then stays there. I even waited like 10 minutes a few times, but no success.
pseudo dirge
same problem as above
low wyvernBOT
placid shard
okie ty
olive garden
Is anyone else having issues with the game locking up while battling Repulse META?
I restart the game, then it works (after battling Repulse META again). Thankfully, I didn't lose any points.
primal citrus
Is anyone else having issues with Jintsuu META's voice lines?
lyric lodge
She has no VO
rough pollen
I know theres about to be a patch, so maybe this will be addressed, but I can’t ...
im having the same issue, any fix for this? 😦
tough roost
Good morning to me, I guess.
Boot up game, loads past the login screen, reboots. Repeat until this error message.
Tried turning off the WiFi, nada.
winter parcel
Anybody know how to make this go away? I’ve restarted my game and there are no notifications.
sharp crest
Anybody know how to make this go away? I’ve restarted my game and there are no n...
it won’t go away if your passive oil/gold is at max capacity btw
winter parcel
it won’t go away if your passive oil/gold is at max capacity btw
thank you so much
median jolt
I can't re-log in my Twitter/X account after I redownload the game. Send help.
And btw, the oil have dumped too much in my inventory, I can't spend it all at once.
Hol up, lemme check that up for a bit
median jolt
Already checked, it still connected with my Twitter acc.
Since October 2018.
And it shows up like this as soon as I click on the Twitter login button on AL loading page.
It finally works, but it arises another problem.
Well, I've lost my account.
Oh sorry, it's account lost.
Yes.
low wyvernBOT
median jolt
Thanks for the advice, and I've found my account, done logging back in.
cosmic tree
Does anyone know why when i try to buy gems or other in-game stuff it just says "current api doesnt support this request code bla bla bla"
compact relic
any know why AL crash by bluestack pls?
carmine hedge
Any fix for this boss bug? Reproduced on both auto clear maps and manual clear, Bluestacks
bleak plover
Does anyone know why the game stuck at the loading screen?
soft chasm
I was downloading the update when suddenly at the end it got stuck here (Notice how it says 730 files completed out of 729), I thought restarting it would fix it but it just got stuck on the same screen but with the text "Update complete. Loading game"
bleak plover
I was downloading the update when suddenly at the end it got stuck here (Notice ...
I have the same issue 😕
smoky thunder
Any fix for this boss bug? Reproduced on both auto clear maps and manual clear, ...
same here..
carmine hedge
weird bug cause regular combat works 100% fine
woven grotto
I was downloading the update when suddenly at the end it got stuck here (Notice ...
same here
been stuck for about 30m already
bleak plover
I tried that but it didn't get fixed
Already clear
But still not working
And the Internet is fine every other game is running except AL
Ok will try
steep lotus
Hello! Wanted to get back in game but the twitter account I used got suspended and now I cant get in, whan can I do? :c
raw onyx
Hello! Wanted to get back in game but the twitter account I used got suspended a...
if that's the case, you will need to contact yostar themselves to recover your account. email al.cs@yo-star.com and ask for help on account recovery. if you have your UID, server, and username, it will maximize the chances.
/techsupport
low wyvernBOT
twilit bloom
warm salmon
Does anyone know how to unbind Yostar and Facebook accounts in account settings?
low wyvernBOT
silk swift
Whats the process to change the binded yostar email. And what do i need to do it safely
snow geode
Is there a fix for getting no sound during the recieve animation?
raw onyx
Is there a fix for getting no sound during the recieve animation?
Check in game volume bar
snow geode
Check in game volume bar
Is this what you mean?
raw onyx
Is this what you mean?
If that didn’t fix your issue, then it’s probably your device’s volume. For me, I always have my phone on silent mode so I don’t receive any AL sound unless I turn off silent mode.
snow geode
Hmm let me try that
snow geode
If that didn’t fix your issue, then it’s probably your device’s volume. For me, ...
I can hear the game music and everything else but not the recieve animation it's kinda strange 🤔
raw onyx
I can hear the game music and everything else but not the recieve animation it's...
Then I’m not sure what the issue is. There is a chance the skin doesn’t have receive animation sounds but I’m not sure
snow geode
I didnt even think about that figured since Unzen had VA her animation would have sound
Thats it exactly ty
raw onyx
Np
tardy fossil
It seems that the time in the minigames is slowed down a lot when the game runs on Bluestacks X, is anyone else experiencing this problem or does anyone know how to fix this?
brave blaze
My secretary ship keeps moving around when I do certain motions without meaning to
brave blaze
Whoops
solid pier
I have an iPhone 14 Plus and all of the backgrounds in Azur Lane are widened, so I don’t get to see the entire thing. The in-game UI settings only seem to adjust the buttons and loading screens, but not the backgrounds. Is there any way I could adjust the aspect ratio?
winter bison
raw onyx
I have an iPhone 14 Plus and all of the backgrounds in Azur Lane are widened, so...
settings>options and it should be the giant bar that says UI adjustment
carmine hedge
been stuck on this screen for 5 min
native cobalt
Same here
native cobalt
been stuck on this screen for 5 min
Mee too
carmine hedge
updated and still stuck
native cobalt
Is it safe to reinstall? Will it affect progression?
raw onyx
Is it safe to reinstall? Will it affect progression?
the only way your progression will be affected is if you uninstall without binding your account to facebook/yostar email/apple/twitter.
native cobalt
the only way your progression will be affected is if you uninstall without bindi...
Thanks, will try to reinstall
short sage
real glen
I have downloaded azur lane on the latest version of bluestacks but everytime I make it past loading screen it crashes after a few seconds
Any idea what to do to fix this?
I'll try that, thank you!
onyx vigil
Hey guys, I went to log into AL after a fairly long while. Trying to update the game on my phone but it is not starting up happily so I am currently reinstalling it from scratch.
Through MuMu though it updated fine and loaded but had forgotten my login info - my account is currently only binded using Facebook. Trying to login using facebook doesn't let me now, mentioning something around embedded browsers. Do we know if there is a way around this? I'm hoping that my phone will work upon reinstalling but otherwise that would be rather sad.
Ah, never mind!
It was throwing an issue because the emulator didn't have the facebook app installed. I will bind that account to a Yostar account now. 😄
signal raven
Hello, I downloaded the recent update and was able to play the game normally, then there was a mini update (140mb) and when that finished my game is stuck on "update complete, loading game" how can I solve this ?
solid pier
settings>options and it should be the giant bar that says UI adjustment
I literally said the UI settings only adjust the buttons and loading screens, not the background screens.
white token
Hello, I downloaded the recent update and was able to play the game normally, th...
? same
unreal ginkgo
why are there no dialogue text when i click on my ship secretary
white token
why are there no dialogue text when i click on my ship secretary <:EssexCry:5855...
did you accidentally press the button which hides dialogues
i believe its to the left of the secretary
unreal ginkgo
oh wait
unreal ginkgo
did you accidentally press the button which hides dialogues
oh wait i did lmao 
thanks
old hatch
im stuck here?
Same
If i click confirm, this game back to check update again and back to in this ss
foggy hull
Hi guys, Anyone know how to get my account back? I delete it a month ago then now i download it back and is gone. I have bind my account to yostar and server is aurora but now is gone. I need some help 
raw onyx
Hi guys, Anyone know how to get my account back? I delete it a month ago then no...
/techsupport email Yostar and ask them for help on account recovery
low wyvernBOT
native charm
hello, does AL still support Facebook login? just reinstalled the game after a while, try to login through Facebook but Facebook login never loads/went through
currently using LDPlayer
edit: reinstalling the FB apps fixed the problem, lol
onyx vigil
hello, does AL still support Facebook login? just reinstalled the game after a w...
Yeah had the same problem with MuMu lmao
@white token I had to fully clear both data and cache on my mobile for it to make it past that screen, otherwise I left it on there for like half an hour with no luck 😅
native charm
Yeah had the same problem with MuMu lmao
Glad that I could solve it relatively quick, had to struggle for the game to download on my barely functioning phone just to make sure that it's not my emulator doing funny things, but apparently it is
glass acorn
if i topped up using codashop would i also get the 1st time 2x?
white token
<@855875863048749058> I had to fully clear both data and cache on my mobile for ...
is that the solution? im on mumu too
undone knoll
What do I do again if this happens? Accidentally clicked back button when I was going to purchase
raw onyx
What do I do again if this happens? Accidentally clicked back button when I was ...
the purchase failed meaning it didn't go through since you clicked the back button. but i would double check your bank to see if you were charged (it could take a few days for it to pop up). if you were charged and didn't get the items, you should email Yostar customer service about it and provide proof of purchase to receive the items.
arctic night
I really need help right now. I had an account that was linked to my apple ID (not the issue) but i don’t know which server its linked on. I really need help, or else im not playing this game again.
Will I still have to do the tutorial even if it is on the right server with all my progress?
im super sorry im very impatient, because i just spent like 30 minutes installing the app again, only to find out this happened
and also ive spent so much time on the past account, only for it to disappear and the servers to not work correctly
nope. have any of the servers been removed from like 1-2 years ago?
heres some proof that i did have an account
NEVERMIND’
i had it under my twitter 
cosmic tree
k one sec sorry for very late reply
im redownloading the game rn
gonna see if it fixes it
quiet forge
stuck on this on both pc blueastacks and phone
loading message dissapears and then reapears shortly after
and gives network error after few tries
network error 100404 and system error 99:none after trying to log few times, whatever that mean
rigid gust
Game keeps loading all the time for me as well, cant do anything
zealous meadow
I have the same issue. I tried disconnecting from Wi-Fi and use 4G, and the loading screens vanished. They then reappeared when I switched back to Wi-Fi.
full obsidian
Anyone has the same bug? No notification appear again please fix this, i'm using andro
raw onyx
Anyone has the same bug? No notification appear again please fix this, i'm using...
What do you mean by no notification appear? If no notifications appear, you messed with the settings on your phone to disable AL notifs or accidentally did something in the in-game AL settings
cold remnant
Endless loop, then this error
cold remnant
I tried uninstalling the game, its still on loop, during update
full obsidian
What do you mean by no notification appear? If no notifications appear, you mess...
Yes, i managed to solved it, thank you 🙏🏻
civic wadi
I do
supple goblet
One message removed from a suspended account.
wise sparrow
Hello everyone Idk if I should post this here but today playing I had something weird happen
I was farming the event and I got to 14k milestone reward points but i couldnt collect it so I thought its bugged ill just collect it once i reload the game but the game crashed and once i came back in the points were gone like i didnt even play it says i have 12k points and also what really bother me is before the game crash I build the event ten times and it wasnt any special pull but I got a ship i didnt have but when the game crashed the ship isnt there anymore even tho I locked but the cubes are gone and it makes me very upset cus i didnt have many so all i did before the game crash just disappeared like it didnt happen and i have no screenshot because i didnt expect this to happen and i thought game would just let me claim my reward after so idk wht to do. Does anyone else have similar problem and can nothing be done ?
teal latch
Its been a few months since I last logged in & now I don't remember the server I was on or even see it
raw onyx
One message removed from a suspended account.
You mean the UID? You log into AL with the account you bound to. So if you bound to a Yostar email, you would click the “Yostar” button and then enter the email. Or just tap the screen and it should auto log you in (which happens to me)
raw onyx
I'm completely stuck on this screen
Try restarting your phone and make sure you have a stable internet
unique bison
Its been a few months since I last logged in & now I don't remember the server I...
No account profile check when in server list?
teal latch
No account profile check when in server list?
No nothing. I found an image I shared from one of those events back in May, juustagram stuff
It shows I had an account on avrora lvl62 with my nickname
I pretty sure it was 70 last I time I logged in
unique bison
Did you link a Facebook or Twitter account to it?
teal latch
Yeah I remember linking & I feel silly now. I tapped yostar & got a code to login. It fixed my issue. I will just need to remember this. Lol
Ty for help
civic wadi
Try restarting your phone and make sure you have a stable internet
I've tried this but nothing works
frozen sigil
Hi guys, I deleted my app months ago, and redownloaded today. I redownloaded it and logged in through my binded yostar account, but I apparently lost all my ships and stuff
Any way to fix it?
Email support?
sudden mirage
Any way to fix it?
Use the contact support in the game, it will connect you with a yostar employee.
I was able to recover my account that wasn’t even bonded to an email
frozen sigil
I will try this. Thank you so much!
sudden mirage
I will try this. Thank you so much!
No problem
sudden mirage
Did you link a Facebook or Twitter account to it?
How do you Join a faction like how you are in eagle union?
frozen sigil
No problem
They haven’t responded to me since I can’t remove my old name and capt level
Any tips?
Remember*
sudden mirage
Takes them a while for them to answer
It took me three days to get my account back
frozen sigil
Even through the chat in the app?
sudden mirage
That is how I did it
frozen sigil
I see. So I sent them my uid and server, what do I do now?
sudden mirage
I’m in Canada, so we only talked at night
frozen sigil
I’m in us
unique bison
How do you Join a faction like how you are in eagle union?
Channels and roles tab allows you to select certain things
Back when I joined we used Nimi
frozen sigil
Sounds good. I haven’t been replied to other thag asking my uid and server
sudden mirage
Channels and roles tab allows you to select certain things
I mean the little emblem beside your name in discord
unique bison
That's linked to roles
Go to the tab named channels and roles at the top of the server
sudden mirage
That's linked to roles
Go to the tab named channels and roles at the top of the ...
Do I need nitro is the question
unique bison
Don't think so no
sudden mirage
Im on mobile so, I’m having troubles
frozen sigil
Can one of you add my old account as a friend to see what my level and name was
sudden mirage
I did that I did
sudden mirage
I will see
frozen sigil
Please and thank you
sudden mirage
Thank
Provide them as many screenshots as possible
And make sure you’re on the right server hello
frozen sigil
I had my uid and server saved from an old email I sent them when I had an issue for gems
I will use this ss you sent me
I have a few screenshots but they don’t have my account name in them
sudden mirage
If you have any screenshots of you receiving a ship ,spam them with those like I did if they ask for any evidence
Like this
This would work better
frozen sigil
This would work better
I have none like this
I sent them a whole lot of pictures of my dock
The final dock pictures I took
mystic marlin
logs showing prior conversation in a cutscene don't work anymore, just shows a blurred screen
frozen sigil
I sent some like these
sudden mirage
logs showing prior conversation in a cutscene don't work anymore, just shows a b...
I doubt that would work as evidence though, if you’re talking about what we are
sudden mirage
I sent some like these
That should work
frozen sigil
That should work
Hopefully so. Now do I just sit in chat and wait, or can I leave the chat?
frozen sigil
I think it did last time
I should be good to wait now that I’ve given them all my information
sudden mirage
They might ask for a location of where you played
Or what kind of device you play on
frozen sigil
Location as in geography or server?
frozen sigil
How do you join a role in this server on mobel???
Channel and roles at the top of the disc
frozen sigil
Screenshot your home page of azur Lane disc
sudden mirage
clever fjord
Am I able to recover acc if I only have transaction bills for buying in-game stuff and linked app store account? Or it’s gone?
do not remember any other things cause I haven’t played for ages
raw onyx
Am I able to recover acc if I only have transaction bills for buying in-game stu...
you should be able to, but its not something you should rely on entirely. email Yostar and try your chances.
/techsupport
low wyvernBOT
civic wadi
Hello, I am still stuck at the screen whet do I do
green vigil
Second time freezing at same time in match...
vale stone
Hi I had a failed transaction of $9.99+tax via Google play do to that I have no receipt but I do have in game id and I know the package name will that help you fix my problem?
frail pine
Hello, I am still stuck at the screen whet do I do
I got the same issue, i saw something a day ago or so that there were login issues. Are these resolved?
Nvm now i randomly got in.
carmine rampart
For some reason starting after today reset, I just got stucked here 
frail pine
Nevermind i spoke too soon, now its loading again, feels like the connection is slow or something.
vale stone
The package's name is fair winds cruise pass and my uid is 201789485,it would be great if someone would help please.
tribal drift
For some reason starting after today reset, I just got stucked here <a:AEMJ_vibe...
same. Cant loging into game today
left rune
thin igloo
