tech-support

[pseudo hare]

The event will probably come at 7/20

[novel rampart]

Hey guys, it’s been a while since I played Azur Lane and I’m at trying to figure out how to recover my account. Does anyone have an email or contact I can reach out to to see if my account is salvageable?

Thanks

[night parcel]

?techsupport

/techsupport

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[dreamy owl]

how to remove l2d and voice without reinstalling ? i need storage

[coral roost]

where can i find the ticket after reciving it. it is not in the depot

nvm i found where

[hybrid frost]

any way to recover an account?

havent played in a long time

[night parcel]

/techsupport

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[night parcel]

Ask them see if it possible

[hybrid frost]

okay thnak you!

[wraith oyster]

from few days this is strucking at this and i can't do anything. already tried to repair game and assets but there was nothing to repair

[wooden zealot]

So uhmm how to do this thing? I need account recovery too

[wheat kestrel]

bugs like that occurs oftenly just rejoin game in my 3 years al experience strange bugs occurs every month

[wooden zealot]

It's nothing now

[craggy coral]

Yo, I can't do the guild raid when I take a support ship I don't have.
For exemple, I don't own New Jersey, and when I take one as support from the guild the loading stops there.
I tried to repair the assets but that doesn't do anything.

[thick basin]

Took me an hr to draw, and AL supports saying didnt pass review🙂

[frozen gulch]

Hi ! After a long Pause i wanted to Play again but there seems to be no Data from me on any Server i read here i can get helpdesk

Help*

[night parcel]

Of course mail them, tell them your problem and wait...what you want else

[wooden zealot]

I managed to log into it somehow, took me a little

[night parcel]

Glad you're did it

[night parcel]

Can I ask how long you stop

[wooden zealot]

I'm too, I would not like to lose my acc

[frozen gulch]

@night parcel iam Not Sure

But all Servers Tell me No Data

[night parcel]

Have you login with correct mail? And checked all servers, right?

[frozen gulch]

@night parcel correct i used a Google Account and Used the Email

All Server even after refresh telling me no Data and when i try to hop on one the 1. Tutorial starts

[night parcel]

/techsupport

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[night parcel]

Contact via the email, tell them your problem and prepare some of your account (just to prove it's yours acc) information for them to help you

[frozen gulch]

Thx

[hard zealot]

If i am stuck at Checking updates i just reset the app?

[night parcel]

prob so

[hard zealot]

Ok thx

[night parcel]

this time you should pay some attention to the download screen, maybe can find something that cause this

[devout cobalt]

BlueStacks has been kinda shitty for AL so I decided to try LDPlayer out after getting it recommended by a friend
Is it any good? I heard there were some security concerns

[night parcel]

Try and find

[narrow carbon]

Can anyone help me out. I just bought a new phone and redownload azur lane. When I start it up it goes the the yostar/manju load screen then goes to this black screen

[hidden flame]

Okay thought to ask I cleaned up my AL Mail the other day and I released I had deleted some Valentine's Day Mail is there any way to recover them? 😔

[night parcel]

No, unless you mark star on then u can't delete

[elder mortar]

Since yesterday game is not loading

reinstalled, still nothing

[deep rune]

guys I need help on emailing to them

I got this error pop up

Its for account recovery

[sudden kernel]

So after the recent update my game simply refuses to load. I can comfirm it's not an internet connection issue on my end. I've tried restarting my device several times. I understand other users are having this same issue. I don't want to uninstall and reinstall the game for fear of losing my 5 year account. I can provide details of my account (except for my commander ID) and have even binded my account to facebook should the worst happen. Does anybody have insight as to what is happening?

[limpid haven]

Hey, I bought the PR support vouchers, but I didn't get the Series 2

[iron lynx]

I am too having problems to log in today, as it gets stuck on the "checking for updates" screen when you open the game

idk if it is a problem related to my phone

or something else

[elder mortar]

UPDATE
after XX hours game is working

[narrow carbon]

What fixed the problem is factory resetting the phone. It's a known problem with the revvl 6 pro

[narrow carbon]

Yes unfortunately I had to find the solution on a YouTube channel the reviews phones

[muted atlas]

what is the total AL size with all assets now?

[lavish smelt]

≈13.45 gb

[stoic pilot]

Is the server still on maintenance

Cuz I can't get on

[inland pond]

good day guys im having a problem with the game since the patch of the pr6

the games updates correctly but does'nt start

this is the second time that happend the first time i dowload all again

[cosmic zealot]

I finally finished all the Series 1 mission things, but then instead of unlocking Series 2 it just reset all the “complete X amount of something” ones, what happened?

[urban sable]

Idk if this counts

[sterile sigil]

it's a bug that became a feature so in short that's meant to happen

[scenic horizon]

Been stuck on this and it doesn't load at all

[cosmic zealot]

So will I never be able to unlock series 2?

[sterile sigil]

you will, just complete the series one missions one more time

[cosmic zealot]

Kinda disappointing since I really need those series 2 ones to finish up a ship, though ig it gives me a bunch of extra series 1 stuff in case I ever want to do a third ship from that

[surreal skiff]

Are AL notifications supposed to have an on-screen pop-up while playing the game or doing anything really? If yes, how do I go about getting the notifications to start popping up again?

[crude laurel]

help , I'm stuck here forever after update

[mortal flax]

Welp I'm keep on stucking the same thing, and other games like my Arknights is playable, hopefully the Azur Lane's Game Dev fix it soon, TY

[quartz vale]

stuck on loading screen

[hollow cloak]

I'm stuck on loading screen after updating as well. Not sure I want to reinstall a whopping 12gb just because of this

[quartz vale]

i already reinstalled the game once not doing that again

[hollow cloak]

Welp I guess we're stuck then

[quartz vale]

its not the first time either

[quiet timber]

had to close the game while updating. got back to this. reinstall?

[crude laurel]

my dorm starving... 😦

[quartz vale]

i am missing my daylies again -_-

[limpid patrol]

Hello, I just installed the game today and I wanted to get started in Azur Lane however when I want to connect to play, an error is returned to me: Connections Failed [Network Reset]

Anyone have an idea how to solve this problem? I already tried clearing the cache but nothing changed.

Thanks in advance, (sorry if this channel is not the good one for ask this)

[mortal flax]

Same....

[quartz vale]

have you checked with your wifi ??

[limpid patrol]

I'll try when I was in my home, thanks

[hollow cloak]

@quartz vale @crude laurel @mortal flax
I'm finally able to log in. What I did was removing (or moving them somewhere else) these two files (hashes.csv & version.txt) from the data directory. Then the game is then forced to re-verify the files and in my case it downloaded 3.5gb of data before finally able to get past the loading loop.
Hopefully this helps you guys.

[mortal flax]

GG

I'm a phone user

But I'll try

Thanks mate

[hollow cloak]

Try using file explorers

[mortal flax]

Cant

My phone don't have it cuz it's a Realme's phone

[hollow cloak]

Third party file explorers from play store also don't work?

Like Total Commander?

[quartz vale]

trying it... 3.5 gb yeah thats gonna take some time for me LOL

[mortal flax]

Nope, my phone can't open it even with T.C.

[crude laurel]

Already do this , Im downloading 3,5GB file , now its stuck on "Checking for updates"

[quartz vale]

it worked for me

[crude laurel]

ahh.... I hate this , why it's happend when I'm on village (grandma's house) , only got 800kb/s here
I'm dying...

[mortal flax]

Is your working now?

[pure bay]

Is there any reason why older phones can splitscreen the game without freezing but newer ones can't?

[minor valley]

Hello, I was away from Azur Lane for a while and when I logged back in, it seems I have no account anymore, I have some paid purchases, people on my friends list is there any way I can regain my account?

[crude laurel]

nope

[thorny atlas]

Can i get beck my account if i know my username and level?

[sinful yoke]

you can start the process

[carmine hedge]

can any soul assist me with getting the game on pc.

[devout cobalt]

Yah I got help from a different emulator discord and managed to make Bluestacks work well

After that I uninstalled LD and logged out completely from all my accounts

Barely used it for 1 hour

So hopefully nothing bad has happened or transpired

Hmm, how would I do that?

Just by installing it does it do the functions and bypass safety protocols?

Hmm, any way to patch up the holes then?

Windows user

So aight

I'm not at my desktop atm due to travel but I'll do so once I get back

How would I know that they are attached to LD player?

Gotcha

thxs

[gloomy prawn]

I've been still at the infinite screen loading time, what should I do ?

[thorny atlas]

what should i do?

[thorny atlas]

Thanks, have a good day

[errant pawn]

Hi, I keep on having connection lost issues on Bluestacks (Avrora server) as well as the prompt to reconnect after a network failure. The thing is is that I'm directly connected to my router with ethernet, so I'm not sure what could be going on.

[gloomy prawn]

I already did, yet still the same problem

[polar bluff]

idk if this is the correct place to ask, but will using macro recorder (on bluestack for example) get me banned?

[gloomy prawn]

Samsung A31

what's emulator, sorry m a bit dum

[woeful token]

So I found which Google account I had tied to my yo star account but I can't seem to get into my old account . Which email should I use? It's been a few years since I logged in so I don't know what level I was

[gloomy prawn]

I don't use any of those, I only use goggle play store TvT

I have done nothing wrong then

I already have unstalled and re installed it again

What's the problem now TvT

Otherwise my wifi is good

[gloomy prawn]

What . . .

Is it vice versa ?

Very well

Ah, I see

Such as the saved data of unstalled apps ?

Does this include software updates ?

Very well, I will see

I swear if it's software update

[uneven steppe]

Hello every1 I have some questions, is Azur Lane available on Huawei?

I'm planning to buy a new phone and I just want to know that

[gloomy prawn]

It was software update, I'm able to log in now

I had a thought

What if factory reset doesn't work ?

[uneven steppe]

Yeah, I was thinking about it, but I wasn't sure

[rotund quartz]

I have been trying for eons to figure out the email I have connected to my account. I finally, after a YEARs of searching, found my username and UID. Am I able to recover my account still?

[sinful yoke]

can you send your uid?

[rotund quartz]

where would I send that?

[sinful yoke]

here

[rotund quartz]

alright

[sinful yoke]

/checkbind 202106328

[carmine hedge]

Bridal Z23

Bind Status

Twitter

❌

Facebook

✅

YoStar Account System

✅

Apple ID

❌

Jul 23, 2023, 3:10 AM

[rotund quartz]

what Facebook account I wonder

[sinful yoke]

you can login with either of the checked binds to get your account

[rotund quartz]

I tried Facebook

hm alright

[sinful yoke]

make sure you login to the right server

[rotund quartz]

I know you can't tell me that was a question to myself

alright

I'll let you know if I have any further difficulties

[rotund quartz]

is there any further information that you can give me?

I don't have any emails that Yostar recognizes, and I found the facebook account but its out of the question. Can you give me any info on the yostar account?

[rotund quartz]

I understand if you can't, for privacy reasons or whatever it is but if there is anything you can tell me like a name or email I would greatly appreciate it

[night parcel]

Is that not really a Yostar account, just a mail to link with and to receive code each time you use it to log in?

[rotund quartz]

[lapis trench]

i can't log in to my old account after deleting it and downloading it once again

i need assistance please

all my shipgirls😔

[sinful yoke]

yes, that is what a yostar account is

you can find info how to login with the pinned messages

[sinful yoke]

why cant you login to it?

[lapis trench]

i'm not sure if i binded the account but

from what i remember is that the server i had my account in was either amagi or washington

[sinful yoke]

do you have your uid?

[lapis trench]

no😭

not sure if this can help but the description on my account was "broke af"

oh wait i did bind it but i think it got overwritten??

[sinful yoke]

it only gets overwritten if you didnt bind it

do you know what server you played on?

[lapis trench]

i think it was amagi or Washington

but my best bet is amagi

[sinful yoke]

try logging into amagi

[lapis trench]

i did

[lapis trench]

still nothing

[crude laurel]

how to fix UI broken place?
I'm downloading 3,5GB file after deleting hashfile & version.txt
because my game stuck when checking for updates

[vagrant sequoia]

Did we get a big Goldburn gear skin from today's minigame, or I just mistook a normal for a big one? It's not on my depot

Asking here because no one replied in gameplay-help

[sinful yoke]

at the top of the server list can you press the “results found” button?

[lapis trench]

alright

did it

there's only the account that i made when i tried going into the server🙃

man wtf😭

[sinful yoke]

sounds like you probably didnt bind it

you can contact support for account recovery, all you need is username to start it

/techsupport

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lapis trench]

alr tysm

[crude laurel]

its says No Exception

[lapis trench]

although what if i don't remember my username

[sinful yoke]

then thats it, its gone

[crude laurel]

and now that event button ascend to heaven

[lapis trench]

i don't remember it😭

shoot..

[sinful yoke]

you’ll have to remember it before you can try recovering it

[lapis trench]

alright

[sinful yoke]

maybe check if your account is bound before deleting an app in the future

[lapis trench]

yeah i'll try🙃

was Rob a possible username back then?

aaa

what if i try redownloading it?

[crude laurel]

I'll try , wait...

[crude laurel]

its back! 😃
but its going up again everytime I'm doing UI Adjustment

and when its complety lost , the UI going more broken

but its back again when I restarting my phone
at least it works , thanks
for now , I'm not touching that UI Adjustment for a while

[lapis trench]

definitely not me digging up memories in my brain for my username

wait when i search for my username in the add friend thingy

does it only show the ones that are close to my level?

[sinful yoke]

no

[lapis trench]

is there a way to see accounts that have "Rob" in their username?

that might speed it up

[sinful yoke]

you search them in friends list

[lapis trench]

i only see what's typed in though😔

like

Robby

[sinful yoke]

no not possible

[lapis trench]

man

ah well i deleted it i'll try redownloading it again later

[keen parrot]

how to fix this @sinful yoke ?

my driver is updated still...

already tried BlueStacks 10 and 5 but the outcome is still the same

[lapis trench]

i'd like to ask something

do you guys have a list of usernames in each server??

[night parcel]

Yes? What's wrong?!

[lapis trench]

AAAAAAAA

LET'S GO

I FOUND NY ACCOUNT

IT WAS ACTUALLY BINDED IN A YODTAR ACCOUNT

PHEW

[sick bone]

I have a problem
I had my account bonded to Facebook but now, I can't make a login.
My Facebook account is blocked, had to create another one.
I have a friend that plays AL and that she has me as a friend in the game, if I ask her my ID, #tech-support can help me retrieve my account?

[gloomy prawn]

Got a problem

I am able to indeed log in

But not into my accojnt

Which is in Lexington

Now

What do I do

Nvm, problem resolved ~

[rotund quartz]

I still need help

[sick bone]

This is my account on my friend's game

[karmic relic]

Umm, so i just download the games, and it's done, but it's stuck in the loading screen for a longgg time, any suggestions to what should i do to fix this?

[coarse bluff]

Who can help me to enter the game?

The game is not included in the account. he just does not see it and everything starts from level 1

[hollow bear]

Hi, I have an account from about 3 years ago that i played on PC with along with purchase info and google account info

[hot nimbus]

Hey I just reinstalled azur lane after a break but when I enter the game it shows a black screen

[hollow bear]

Do you think that'll be enough for support to trace back and find the info for the AL account tied to it?

[hot nimbus]

forget about it it has been resolved

[rotund quartz]

should I contact the AL support team?

i still haven't gotten a clear response from anyone

[trim wren]

has anyone else experienced this?
i had about 300,000 coins before logging out yesterday, but after i logged in today it seems like they got set back to somewhere around the softcap somehow. I only noticed this after assigning a few researches and some other stuff, that's why it's not quite at 87000

[carmine hedge]

you still did not though

it is still there

cc @west reef @rustic cove @formal rune

is there anyone who i can reach out (pref via email) about this?

[formal rune]

...What?

[carmine hedge]

they're using azur lane serious to profit

series*

[outer herald]

I thought that thing was already dealt with in a way, with that Waifu/Husbondo bot thing

[formal rune]

It was

[carmine hedge]

https://imgur.com/a/tGbF2Yc

[formal rune]

Didn't the guy say they already got things worked out

with yostar

[carmine hedge]

The bot encourages users to support it by purchasing its in-game currency, referred to as 'gems,' using PayPal. This can be done through the 'k!gems' command.

[carmine hedge]

no they didn't

nothing has been done

[outer herald]

I thought they removed the AL characters from the bot

[rotund quartz]

which bot

[carmine hedge]

Nope, I can confirm they are still in the bot.

[carmine hedge]

Karuta

[rotund quartz]

oh idk about karuta

[formal rune]

I would suggest dm'ing Steampunk revo about it

https://i.imgur.com/T5TTdls.png

this guy

[carmine hedge]

Thank you

Is there an email though?

[formal rune]

Not outside of the support one

[carmine hedge]

Since I want to include some information that may exceed discord's char limit

[formal rune]

though Revo is the guy you would want to go to with this most likely

[outer herald]

Oh wait that was with Mudae that they did that for

[formal rune]

You don't need to post all the images here

[carmine hedge]

peope are bidding for these cards through third-party servers

and offer IRL money, often paypal, gift cards, or cryptocurrency

[formal rune]

Right. And as said you want to dm Revo about it.

[carmine hedge]

The bot in question is profiting of Azur Lane's series artwork

646937666251915264 Karuta#1280

[rotund quartz]

Mudae

I remember the hentaihaven discord server troubles about that

I was so sad

my prized AL girls

[formal rune]

We can move on from it now yes. People have been directed to the proper channels

[rotund quartz]

sorry

but now that I've got you here I ask for help

I can't tell if that's a "ok you may ask" or just a reaction

[formal rune]

Its a "its fine" type of pat

[rotund quartz]

alright so

I've been trying to recover my old AL account, I have my UID and screenshots from when I played to show it's mine

but I do not possess any accounts connected to it

I know I was in the sandy server

is there anything you guys can help me with or anything I should try to do?

[rotund quartz]

is there something I'm missing

[sinful yoke]

/techsupport

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

@rotund quartz

[rotund quartz]

thank you

[sinful yoke]

doesnt sound related to the channel

[eager harbor]

bro what

nvm

[sinful yoke]

thanks

[copper frigate]

is the game well known to crash and auto restart with no notification or indication when loading the event stages
I've been crashing every 2-3 times right after I finish a sortie with auto search on mumu emulator with 6gb ram - way more than enough for al

[sleek lance]

I can't bind account with Third party App(Facebook) it kept showing "The Third pary account is already bound with another UID: "

[bold ravine]

@night basin @stray coral @remote canopy @tranquil steppe sorry for pinging who i can dm for support

[stray coral]

[bold ravine]

I got this dm

do u know what it is for?

[stray coral]

well I can't read what it says here so I've no clue. Also this channel is for the game itself, not this

[tranquil steppe]

yeah wrong channel, just dm one of us since its advertisement

[carmine hedge]

what the fuck is this

[stray coral]

Please just DM one of the mods and discuss it there

[hearty wyvern]

is there a known issue with tapping the trade licence in the shop interface? just tapped the trade license in the UI u get after taaping "shop" and i suddenly got "purchased" and my gem count got reduced, it seems i bought 20 cubes by tapping on the trade license

pretty nice the game just made me buy 20 cubes when i wanted to buy a skin with the gems from the trade license~

[sick lynx]

anyone have any emulator suggestions? LD player and Bluestacks are both acting up and not working

[lean oak]

Every time the games gets closed/crashes, when I get back in again I have to go through all these "hey noobie, the AI in this game might not be the best at auto combat, click "got it" to indicate that you understand" kinda prompts. Every time I click yes, I understand, and every time the game closes it forgets. Why?

am I doing something wrong?

or is it just completely idiotic design?

[hearty wyvern]

yeah, thats why i reported it, cause it makes no sense, day before i tapped there and it said i cant buy it, was down to 6 days... did some t4 event missions, got into the shop interface (were u can choose, packs, gems and in the top right is trade license), tapped trade license and that happend..... and yeah i would have understood if there would have been a popup that asks me if im sure but not even that came up~

just tapped there and i got a "purchased" sadly cant proof it cause i dont usually record when i buy something ingame, why should i and i know it sounds weird

also dont even expect anything cause i know i will get a response like "cant do anything" or whatever, the only thing i want is somebody to look into it

i mean seriously i have almost all ships, trade license for years and buy the 30€ packs with skins and gems sometimes but its still a bit frustrating loosing gems worth 20€ (dont remember how much gems the 20 cubes pack usually is though) when u wanted to buy the license and a skin after..... im not poor but also not rich enough to not care

[wet linden]

Hello I applyed for my Cosplayer Tags about 2-3 days ago wanted to know if there is a est time on when they look at the apps?

[sinful yoke]

I’d say a month is when you should start being concerned

[thick heath]

is AL EN restricted in mainland China?

trying to log in but I'm getting a prompt that says login failed, IP restricted

AK works just fine, and both games I have bound to the same twitter and yostar acc

if it is just china's firewall shenanigans, would a VPN help get around it?

any recs for a usable free VPN for ios?

or should I just go safe and get a paid one>

will try them, tyvm

[reef grotto]

I played back in 2021 and had an account I put some money into. But now I can't figure out how to log back into my account. Any suggestions?

I did and just realized! Thank you so much!

[muted atlas]

stuck on update complete, loading game even though it's a fresh install. what to do? (installed on memu 9 android 9)

still able to change loading pics though

memu only supports android 9 and below

[idle roost]

somebody PLEASE help me

lord save the queen im about to break something

why does the bloody binding not work, im put in the EXACT SAME FACEBOOK ACCOUNT but it STILL DRAGS ME INTO THIS STARTER BS

[sinful yoke]

what server do you play on? @idle roost

[idle roost]

avrora

[sinful yoke]

are u sure ur logging into avrora? @idle roost

[carmine hedge]

anyone got their game stuck in the loading screen? It's says checking for update.

[idle roost]

so if i log onto the right server, i get my account back?

ah ok i got my account back, thanks for the help

[gloomy briar]

i think my game is dead, there was a bug during the micro-update at launch and now it didn't load the game, stuck on "loading game"

Ho OK (not okay), it seems i'm not the only one having this issue

[fiery ledge]

How do i make sure my current AL account won't disaapear like my last bound one?

[final pebble]

I had 2 device for play this game, and both got stuck on 'loading game' screen. What to do?

[night parcel]

Like "freeze" the loading screen?

[late sage]

I'm stuck on loading screen as well. Anyone have any idea as to why?

[subtle echo]

Hey I haven’t played the game in years and I cant find my old account

I have my old username and email (I think) I just don’t remember what server I was on and it keeps taking me to the tutorial

I’ve tried apple login and email login and cant find it

I have this old screenshot with my username

Nvm I found it 😭

[jovial atlas]

hello, I deleted the game a long time ago and decided to install it, played on the emulator, is it possible to connect to the old account?

[muted atlas]

just to confirm, it finally works on bluestacks 5 with android 11, AL also runs fine on my phone with android 10 so i guess the minimum requirement is android 10 now huh.

[muted atlas]

as long as you've already bound your account either to yostar account, facebook, or twitter, you can login to the old game account through any of the 3 from login screen.

[fiery ledge]

I had it bound to an email, but had to switch to a new phone somewhere after the Musashi release. When i tried to reconnect to my old acc, the game gave me a blank slate

I even have records of my purchases

yes

A complete blank slate

[cloud cloud]

Hi

Who makes music for azur lane?

[hidden dune]

Reinstalled the game after an indefinite hiatus, now it's stuck on Update Complete. Dev screen says "Exception: Argument Exception: an element with the same key already exists in the dictionary"
clearing cache did not help

[night lava]

trying to bind to my yostar account, but it says I have another UID already bound to it?

[maiden sand]

someone help me please
My facebook account is linked to the game and now that facebook account has been lost. Is there any way I can get my account back now?

[edgy wagon]

Returning player here. I'm stuck on v. 6.2.9 and the gg play store page seems to be unavailable, is there any site that I can get the current version?

Safely, preferably

[sinful yoke]

apkpure and qooapp are trusted ways to dl apps @edgy wagon

[sinful yoke]

you will either need to contact facebook to get access to your facebook OR
contact AL support to get your facebook unbound

/techsupport

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[candid plume]

help, reinstalled the game because the game didn't load. As it turned out, the account was not attached to anything, please help to return the account.
/techsupport

[gentle narwhal]

/techsupport

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sullen spear]

I used to play AL about a year ago but the phone I was using at that time is currently broken and I cant use it anymore and today I decided to reinstall AL to play again and I am trying to recover my account

Also I don't remember my old username and I don't have any screenshots from my old phone

I binded my facebook account to that old account

I don't know how to recover my account

and also this is what it says when I'm trying to bind my facebook account on my "new" AL account

[night parcel]

Have you checked that UID? @sullen spear

[true forge]

can i unbind my facebook account if i cant access account anymore?

/techsupport

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[tall sky]

My brother lost his account and wants to get it back. How would I go about helping him?

[safe pecan]

i need help trying to login to my account

[true forge]

can i unbind my facebook account if i cant access account anymore?
/techsupport

/techsupport

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[humble ember]

Hey im having trouble finding my account. I know its bound to my email but its showing up as no data in all the servers trying to start me from the beginning. Can i get some help on what to do?

yooo. Thank god. I figured it out

[sly flame]

Same problem i've had
Apparently they're phasing out Twitter binds, so naturally I tried to binding via Yostar but got the same problem.

[sly flame]

Ok, so I was able to bind it.
But it involved unbounding whatever other account you were using e.g facebook, twitter, apple.
Then you'd be using the same email you use to log in via twitter/facebook/apple to bind via yostar instead.
Worked for me, not sure if this helps

[night lava]

I'll give that a try

nope, same error code...

[quasi lion]

[formal rune]

You might want to try and contact Steampunk Revo or Nozo

[scenic raven]

We don’t work for yostar, just this discord server. The best we can do is pass along a report that you could hand in yourself

[quasi lion]

None of the Admins are involved with the managing of the website.
That's all done through Yostar staff themselves

[formal rune]

Him or Steampunk Revo ye.

one of them isn't on atm

https://i.imgur.com/T5TTdls.png

this guy in case ya need a photo

[gloomy briar]

HELP :
I reinstalled the game because last update failed and so the game didn't loaded itself, stuck on loading screen. I binded my account with Facebook, so i selected facebook, but i players on "SANDY" server, and yet the game propose me to get on Little Enterprise server.
-i didn't pressed start yet, what to do ?

[sinful yoke]

change server to sandy

[gloomy briar]

yep, i did it, thx

[distant lynx]

Hello besides my account being binded to Facebook can I also bind it to a yostar account from the account settings?
Or will this affect the account

[sinful yoke]

yes you can

[trim fable]

Tech support pls help
I want to start playing al again after not playing for a year, but i cant access my account, i had it binded to my twitter and when i tried to login it just had me make a new account, im worried that i wont get it back what do i do

[hearty saffron]

I've been getting the same message after i press start or when I try to log in, it's my first time so I thought the problem is at my side so I've tried reinstall all data and even restarting my phone but nothing worked. So I thought the problem might be my internet, but I'm pretty sure I have a stable connection.

[hearty saffron]

Poco x5 pro

It's an android

[trim fable]

I did and it only showed the new accounts

[sinful yoke]

it sounds like you didnt have it bound to twitter or maybe you bound to a different twitter account maybe?

[trim fable]

I had it bound to my twitter, and i dont have any other twitter account

[opal marten]

I need help to recover my AL account. I remember my name, roughly the time I started playing it. I binded it to twitter and FB (I can find it on the list of binded app and such), but I still see the tutorials and all. Help

[wary schooner]

Pls help.
On the first account, when I created it, I had access to "Limit" tasks for a beginner, for which they gave good rewards. The "Limit" tab was next to the "Rookie" tab. After creating a second account, I did not find any "Limit" tasks. Why?

ok, thx

[opal marten]

i tried it, but it doesn't find anything. i tried it with my fb and twitter acc

I did earlier

Which is why im confused

Very

I tried using my phone and bluestack, none works

Btw this is a new phone, i did a samsung data transfer which isn't perfect

That might contribute to the problem (local data wise)

And i did reinstall AL after the 1st time logging in doesn't work

Okay i'll email them

I don't think so, it was a long ago since I last logged in, CNY 2020

Im sure it wasn't since active app should be above the inactive ones

Connection died for some reason, so i'll just email for support and hope for the best lol

[hearty saffron]

I just did and shows me this now

Nah it keeps showing up

I'll try

[tame meadow]

Need help recovering my old account

[reef marlin]

I can't purchases the pass, I live in hk and it says item unavailable, how can I fix it? (EN server)

[wicked lance]

I can't login with TW account -

[soft ice]

i can't login, i'm stuck at the main screen, whatever you do don't reinstall it, if you do, it won't let you install the 11 gb data

[tame meadow]

I keep getting postmaster emails

[green vigil]

Any way to change aspect ratios on screens? Looks cropped on Z Fold 3.

[unborn marlin]

I can't buy it , why ?

[glad mason]

My game couldn't log in anymore

Only black screen

[severe sparrow]

dk

[distant edge]

I cant upgrade
I bought a few hours b4 reset then want to buy again and this happened

[tacit monolith]

Hi .. i just installed azur lane on bluestacks again. it was only linked to my google play but no matter what i try i cannot find my account/character again. on no server. i am 99% sure i was on avrora... im kind panicking

[true sierra]

Is there any way to prevent lagging on bluestacks?

[tacit monolith]

my boyfriend has the same issue. did google play accounts get wiped or something?

[kind marsh]

Hi! I was trying to buy the cruise pass and cancelled it on accident (the pruchase process) and now when I click buy it says Error 19 invalid repeat operation

Do I just wait and retry later?

[tacit monolith]

no.. unfortunately not.. and i heard it can be retrieved then right..?

i see.. yea .. i dont have the UID nor my name...only server and the name of a commander on a different server that i made..

ill contact them and see what happens thank you snow

[wicked lance]

I hve do it again and again like 50 time. . . - it doesn't work 😭

But is it anyway i can transfer the account or add bind account without login game? , bind from website or other different way

[wicked lance]

Thanks man ,I'll try 🙏💕

[hollow wraith]

anyone know why my game keeps doing this? the icons of random things keep going blank and then the game will crash a few minutes later

[elfin wigeon]

Does anyone have a guide they've used (that has worked) for buying Gems on JP server?
I need to buy collab skins but turns out I'm about 10 months too late since Google no longer lets you do foreign transactions on your account

Im on AOS

[shut gyro]

Game is stuck on the loading screen
Should I reinstall the game files?

Nvm I got it to work

[carmine hedge]

So i have played azur lane in the past and i don't know if i binded a acc or not but i need to know if there is a recovery for it

I have spent quite a bit on it

And i even have some receipts

[distant edge]

solved. its because i have pending payment in playstore. its my first time buy with different methods in playstore

[carmine hedge]

logged back in server be faced with tutorial

did same google acc I played with and made purchases on

all the way back in oct 2022

i do recall playing on other devices if that helps but prob not

never facebook may have been twitter but i get a code saying it doesn't work so may be one of my old ones but i'll try my best to see which one

[elfin wigeon]

bump

[snow current]

AL stuck at "Loading..." screen and nothing more, I think this has something to do with the fact that I moved back to my home country, help would be appreciated.

[regal osprey]

reinstalled many times
still having the same issue

[dim vine]

Hello, I have played azur lane in the past and I linked my account to twitter however now I am unable to login to this account, can you please help me to recover it?

[haughty plover]

Hello, I just purchased a box of gems, the money is taken out of my card, it is saying pending on app store purchases history, when will I receive the gems? I wanted to purchase the collab skins before it ends

I have checked my cards balance, it has deducted 19.99$

No

Tried it but let me give it a shot again

Nope

Still not there

Ok I will try

I did receive 60 gems immediately, still haven’t got the other purchase

The billing address is for some reason different though?

No

I don’t use vpn

One sec

I meant this

Yes, Hollyhill is box of gems, ITUNES is 60 gems

Wait, what do you mean scam?

No, I can’t

But I made the purchase the same way…

What can I do in this case?

So does this mean I got scammed of my 20$ and not going to receive gems before the event ends ? :(

Ok

:\

Ok

I have issued refund from this site already, it says it will take up to 48 hours for an update…

Lets see if I will get a refund in time for the events end time

What a great time to have such a problem

Should I email them even though I have requested refund from apple?

Ok

Thanks for the help

[signal peak]

Asking for a friend: is it possible for a CN account to transfer to EN like Washington?

[dim vine]

this one?

[distant lynx]

Hmmmmmm

What is wrong with bote skin?

[neat sedge]

I cant Connect to the Game servers with mobile data on my phone

My provider is Telekom (germany)

This already happened a few weeks ago but after some time it worked again

Is this a telekom or an Azur Lane Problem?

[dim vine]

still not working

[real flax]

Umm, hello
I think it's a common problem: I was playing the game for some time, then stopped, now I want to pick it up again, but I can't login into my old account. I have a screenshot of my UID, and it was binded to the twitter account, but that thing is old too and I can't login with it either. Maybe you can help?

Okay, thank you!

[exotic stream]

Hello I'm having an issue where the screen gets stuck in checking for updates

It also occurs for other games like arknights

[mossy sonnet]

There was very bad lag when I took that photo. Turning the phone off and on again did not resolve it. This was the boss node of 13-4; I used to be able to run this node without any lag at all.

[fervent breach]

Try reinstalling

Or maybe plane spam

[steep berry]

New siren zone looks lit

[vapid holly]

been having strange connectivity issues like this one, but the rest of my OS is fine. Is it an emulator issue you reckon

[errant oracle]

Dam rikka

[true sierra]

My friend has a Google play account in the game and it got wiped, is there any way to restore it?

[digital obsidian]

not unless he linked it to yostar or facebook

[true sierra]

Thank you

[dire jetty]

can someone help me unbind my yostar email from my azur lane account?

i have emailed them but their answer as to how i should prove my ownership of my facebook account for example is very vague

[dire jetty]

I just sent them an email that I think has the required proof

I see

thanks

I have sent them that just in case, now I just need to wait for a reply

[viscid lagoon]

this page is supposed to show the rewards you got right? I used it 3x and nothing, reloaded page, tried different browser (started with Firefox and then tried opera), logged in and out and nothing will pop up.

[pine viper]

Is this where I can report about an issue on the 5th Anniv Contest site?

I don't think it's showing my submission

[raw onyx]

if you got the "thanks for participating" pop up when you rolled, that means you didn't get anything so it wouldn't show up on "my prizes" pages

[sturdy hearth]

Game is stuck at loading screen. Can't get passed it.

[desert current]

I needed to delete my facebook account associated with my game account. Since my facebook account was deleted, I just want to keep my yostar account, can?

[light pebble]

I just completed the collection for 15 stars lexington saratoga and yorktown, but i got an error when i tried to retrieve the item. Now I can't find it anywhere. Is it lost forever?

[uneven shuttle]

Hi! My account name Letatel. I changed device and lost my account but I have some useless screenshots. The account was not linked to any social network or email. Server Amagi. Secretaries: Vittorio Veneto, Giulio Cesare, Aqula. Maybe you can help me somehow?

[uneven shuttle]

Thanks

[carmine hedge]

Hello idk if anyone can help me but i have 239 gems i have screenshots but as i just notice it went to 189 gems. I havent bought anything with the gems and i dont know if my problem could resolve but i want to know if it can be resolved, thanks

[gleaming sphinx]

You probably bought oil by accident. Its happened to me before. The confirm button is in the place that cancel usually is on other prompts iirc

Support wont rollback accidental purchases

You can try asking them what you bought but its unlikely to help you

[carmine hedge]

I think i might ask what i bought because i dont know what did i bought tbh

[modest swan]

Hello, I changed my device and couldn't log in my account. I tried both Facebook and Twitter login but it just starts from the tutorial. When I try binding my account on my old phone, it said my account was binded already but I don't remember what platform I binded it to. I have some screenshots of my account though I don't know if it will help. Server: Little Enterprise, account name: Xylas, Secretary: Honoka.

[tidal shard]

Even though Kronshtadt (a CB) can equip a light cruiser gun as a secondary weapon,

The weapon itself doesn't indicate that it can be equiped by a CB.

[lyric lodge]

CBs can equip all CA guns

[fleet bough]

I don't understand why this keep happening

They stand still and the fight doesn't happen

[modest swan]

Oh ok, thanks for the advice. I'll ask them

[agile aspen]

Hi everyone I need your help or maybe you can point me in the right direction. When I went to log in to Azur lane this morning the game said my account was banned. Idk how or why I was banned I don't use the chat system so it couldn't be for toxity and I don't use any cheat software because that would ruin the fun of the game. I tried emailing [e-mail] but the email bounces back I've tried the email tied to my account and an alternate email didn't work. If you can help or again send me to someone who can that be greatly appriciated.

idk my uid or if theres a way i can get it outside the game
ign: prborg
server: Washington
Commander Level: 99
secretaries were jean bart, drake, cheshire, and seattle (I think)

[sinful yoke]

the email shouldnt bounce back unless you are using 3rd party tools to send emails or sending attachments

[agile aspen]

Using gmail and no attachments

Tried both on my phone and desktop

[tidal shard]

Sure, but it is confusing to newer players

[agile aspen]

I just sent another email and got the bounce back email

[agile aspen]

guess they don't like gmail made a yahoo account and i got an actual response from them

[lyric lodge]

If it's confusing to new players they better watch out for all exclusions. There are a LOT.

[native plume]

After returning to the game after a long break, the game tries to make a new account from me when logging through Twitter. I've never changed anything but I don't know if anything broke?

I've been away for a year or two at minimum, used to be super active and wad interested in coming back. Not sure where to go since I only had the account bound through Twitter and Google play account. Though it looks like that Google play account option no longer exists

Oh nevermind, guess I was able to login. On the yostar website it said there was no account under my email, on the app I was able to request a code to my email and log in. Wild.

[dire geyser]

I need help logging back to my account, I got a new phone and download the game, but I can get into my account, I would link it to my twitter, but it’s make a new one, can you help me please

[dire geyser]

No I lost my phone, and I tried bind it but it’s doesn’t connect, it goes to a new file

I have only my username and server but not the UID

Ok thank you for your help

[sturdy hearth]

How to avoid this from happening again?

[sinful yoke]

its usually from unstable internet connection or slow net

downloading on wifi is good way to avoid it

but if the wifi is unstable then it might cause issues, but not guaranteed to cause issues

[e-mail]

[rugged swallow]

Hello, i am not sure if i can post my problem here but its been a month now that i cant do guild bosses i mean when i launch the fight the loading stops at ~99% as shown on the screenshot. And ni matter how long i wait its just stuck. I cleared cache, closed and relaunched the game i even uninstalled it but nothing works so please help me out.

[lyric lodge]

Be sure to include the logbook screnshot of the loading screen!

[carmine hedge]

how to get a response from AL CS? I had an issue on going for the past several months. Initial email I had with them just gave me shit resolution and gave me a run around and ultimately abandoning me or left on my own.

few weeks ago I messaged them several times regarding the same issue to reset my account binding of yostar account since its using the old email address that got deactivated by google forcefully with no hope of recovery, all they ask is to give my uid/ign.level/ server after waiting for days, no response from them.

these are all the attempts trying to get in touch with azurlane customer service. I even tried to leave a one star review in google play and guess what, generic response to get in touch with them, so I did, and same shit, no response from them at all. fcking clowns, if anything, they deserve getting cursed while exchanging emails

[sinful yoke]

sorry, you're harrassing the staff though

so I wont provide any support

if you have any concerns or questions, thats unfortunate

have a good day

[thorny valley]

My game had the commission and research locked for level requirment (im lvl130) then asked for a 1.4mb update before crashing and now refusing to start up - been stuck on the loading screen with rotating factions
How do I fix this?

[thorny valley]

tried that already - didnt do anything - i am on chrome book if that has an affect

gotcha - thxs for your help 💪

[uncut dove]

I need help recovering my account

[dawn forge]

Is the game giving anyone else a lot of loading screens and cutting away to the loging screen lately?

Can't finish a PVP battle without having to deal with this bullshit.

[dawn forge]

Might be wifi in my area when I think about it.

Yeah sometimes.

[uncut dove]

Yes

No

No

[barren snow]

I was transferring my phone, and I accidentally created a new AL account. I thought that I had bound my AL account to all three account types when I had only bound my account to Twitter and Facebook, but now I have a second account that is linked to my email. I have deleted the second account and it is set to be deleted on the 26th, however, will I be able to use that same email to link my actual account after that date?

Oh, and just to be safe, me deleting this second account won't impact my primary account, right? My Facebook and Twitter are also linked to that same email. I presume it won't, but I just want to be sure I'm not destroying my actual account because of some weird linked account detection system

[charred sun]

hi ive had an account created back in 2018 and have decided to come back to the game however when i logged back in with my yostar account ive essentially had to restart my progress??

i have receipts from purchases made back then too

i also see that the server i use to play on is gone?

[lyric lodge]

No servers were deleted

[charred sun]

so how would i go about recovering my progress then

[glad mason]

Ah guys, I can't receive my art and cosplay reward,since the twitter i used on submitting them is different,cause the twitter that my account currently bind with is suspended and I can't unbind it,would they be able to send it via my yostar account instead?

[green basin]

Do you know what server you were on originally? I have this issue everytime I reinstall Bluestacks and I have to go through the tutorial, log out, and switch servers.

[charred sun]

pretty sure lexington

do yostar delete accounts??

[green basin]

I don't believe they do. If you go through the tutorial, sign out, switch servers and sign into Lexington, see if it works.

[lyric lodge]

Lexington didn't exist in 2018

[charred sun]

it literally exists

this thread existed in 2018

[lyric lodge]

Did you do a server chech then, the "results found" button?

[charred sun]

no results

[lyric lodge]

Then you need to contact support for it

/techsupport

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[jaunty willow]

Um hi, I am in little enterprise and a bit of a noob. I updated my game with relatively bad data and now I am stuck in that screen, it just won't load in after waiting for good 10 minutes or so. Do I keep trying for longer or could this stem from something else? (Also due to me not having an account and being a guest I would rather not reinstalling if possible since I will lose all progress🗿)

[jaunty willow]

(Sorry, I just saw it is in trello, still if someone knows how to fix it it would be really nice 🙏 )

[carmine hedge]

Hi. I am coming regarding a problem similar to the one above. My screen is stuck at checking for updates. Please help.

[carmine hedge]

@crisp wharf Pinging you because I think you are online

I tried using VPN and didn't solve the issue

I think the gentleshikikan above has the same problem

[thorny valley]

i reinstalled the game and still got the same issue - should i delete the files off my computer completly instead of just uninstalling through google play?

[thorny valley]

seems like a game wide bug sorta thing - gonna leave it for abit - dont wanna ryin my computer

[carmine hedge]

Update: problem was fixed. It was my connection issue

No it might have been another issue. Here's the fix: toggle airplane mode once

[high birch]

I didn't get my 200 gems for the twitter media event.

are we supposed to get them immediately or on a specific date?

[coarse mist]

this has been hapening for around 2 days now where i try to launch the game and i just get an infinite checking for update screen

[coarse mist]

nvm used this method and it worked

[carmine hedge]

Glad to hear

That cost me a hard reset and re-download on horrible data connection

[coarse mist]

my connection was good so idk what the issue was

[carmine hedge]

It's not the data speed

[glossy chasm]

Is there anything I can do to try and fix this because the only way I'm able to play is via data? I would rather be able to play using Wi-Fi since it's much faster. I've tried vpns, but they don't work. I also uninstalled and reinstalled Azur Lane many times, which allowed me to use wifi for about 10 minutes or so, then just kicks me out and forces me to use data to play again.

[glossy chasm]

Got it I'll try it

It still gives me the same message even after doing that

I'm playing on a phone

[glossy chasm]

I've done that before and it hasn't done anything

Okay thanks for trying to help I've had this problem for a while and wanted to see if someone found soemthing

[raw onyx]

I didn’t receive mines either after filling out the google form. It’s a little misleading considering how the tweet says to share azur lane related photos/videos with wishes while the google form says game highlights or wishes (at least to me because I can see those as separate things). Depending on which one you followed, you might not receive the gems.

However I’m assuming the rewards are sent out either after 8/23 or whenever EN anni starts

[uneven shuttle]

They don't answer me(

Okey

[gray shadow]

is there any way to make in game purchases without using Google play on Android cause it just tells me ''not available in your country'' or any way to bypass it?

[thorny valley]

the steps of what happens - I've deleted/reinstalled the game multiple times, cleared the cache, retset computer and even the wifi and nothing works

Starts from bottem

[raw onyx]

Probably not. I wouldn’t recommend using third party apps to purchase anything because there are chances those purchases don’t go through and you basically just wasted money. Which country are you playing from?

[gray shadow]

Turkey, few years back i could use Google pay to buy things even if azur lane wasnt supported in my country but they blocked it some point i guess

[raw onyx]

Maybe a VPN would work? I’ve never really played any games that blocked purchases because it wasn’t available in my country before.

[gray shadow]

Doesnt really work cause sees that my card is turkish card

[raw onyx]

That sucks. There’s nothing else I can suggest off the top of my head.

[gray shadow]

Yeah no probs, funny cause arknights is supported but not this game 🤷‍♂️

[vital stratus]

I seem to be having some graphical issues while playing AL.

This happens every time I'm in a map

And the results page shows jagged lines when displaying characters

I am playing on a Samsung tab S9+

Here is a video of both issues happening

[dark kraken]

Is it possible to find out out by nickname what it is bind to

[vital stratus]

I didn't have this issue on my Samsung tab s8+

This happens every time I play now on my s9+

It also only happens when I play on full screen

If I play on split screen, the tearing doesn't happen

Yes

[dark kraken]

I left the game 3 years ago, now I decided to restore my account, but I only have a nickname and a server, I'm not sure if I linked it to mail or facebook

.

[vital stratus]

Yup.

I already did a fresh install as well

Yup

Which is why I am here

Considering that my tablet just came out a few days ago, I don't think AL has been optimized for this tablet

Yeah, it is okay. I just wanted to bring this up here in hopes that it gets seen and fixed in a future update

Kk tyvm

[dark kraken]

email yes, but facebook is not sure, I tried to log in under the old mail but there are no saved characters

Yes

Already done, they wrote that they need a uid, which I unfortunately do not know

No, I thought support would help to find out this moment for confidence, I'll try to remember thanks for the help

[crisp garnet]

morale has not recovered for hours now, was there any recent changes to dorm?

[crisp garnet]

Didn't work. Though, I did take them all out, placed 1 random shipgirl, closed game, and now they are all 150mood

Thanks!

[rotund bridge]

@grim timber do I just send them my id and then asks them to unbind my account?

[grim timber]

You can unbind yourself

[rotund bridge]

😓 Still feeling skeptical

let me ask further

[zinc schooner]

can anyone help me, im still stuck here, already downloaded resources

[thorny valley]

try resetting comp/phone , wipe cache, reinstall or reset wifi - though none worked for me

[carmine hedge]

Unknown error when trying to log in

[sinful yoke]

what is the error?

[carmine hedge]

Nvm I needed to re start the game sorry bout that

I'm a doofus

[carmine hedge]

I didn't get any gems. Is that because I couldn't log in in time?

[lyric lodge]

What gems?

[rare sequoia]

Help everytime I try to load it up a black screen with brails show up
I forced stop,re and install and uninstalled,and cleared cache I don't understand

Can anyone help

Idk if it's a bug or not

[lucid wharf]

So I deleted the app a couple months ago but I did bind my account to multiple websites so I wouldn’t lose my stuff but when I redownloaded the game once again all my stuff is missing

What do I do?

[rare sequoia]

Like google or Facebook?

[lucid wharf]

Google

Twitter

Yostar

I literally did all of them except Facebook

And somehow I still lost all my data

[rare sequoia]

I think if your gone too long it does it idk I had the same problem but I managed to log in

But that's just a theory

A game theory

Also I still need help too

[raw onyx]

Did you open the server list and do the results found thing?

[lucid wharf]

Nah how do I do that

[raw onyx]

You open the server list and top right there should be a button that you push for server results

[lucid wharf]

Hmm alright but I dunno if that will work since after it forced me to do the tutorial I tried logging into Yostar with my email it just made me play with the new account

If this don’t work I’ll just contact Yostar ig

Yeah it did

Is lil Enty east coast server

I don’t understand why the game just doesn’t have a regular login

[raw onyx]

when you do, make sure you give them any information you can remember about your account. but have you tried logging in with the other accounts you bound with?

[lucid wharf]

Yeah all they do is just take to me the new accounts I made and not the old one

[raw onyx]

your only option would be to email Yostar then if those other methods don't work with trying to recover your old account

[kind lava]

won’t open. Just a black screen

welp

Ignore that

[rare sequoia]

Same

Also you never know first time it happened to me I ignored it even though I binded my account

I had shinano

But I like this one because I got Yorktown

Also I still need help it's black screen

With the brails

Help

I'm confused and scared

[sinful yoke]

can you try restarting your internet? @rare sequoia

[rare sequoia]

That won't work I don't got wifi

I'm thinking of rebooting

But idk

Never really worked

It just says something with storage

I got a lot of storage

Then the other thing is I got this phone recently and all dat I did the data transfer but maybe I fucked it up

And hi kawa

[lucid wharf]

I got it back thanks for the help guys

[rare sequoia]

Ok may have to reboot phone because it's not the only app doing that

I think that's all I got left

I did literally everything

So if I forget my account I have to say

Before I go tho ||nurnberg is the best cruiser!!!!||

Alr cya

[zinc schooner]

still not working 😭

[modern geyser]

I'm trying to install AL using Playcover and Decrypt.day

Is downloading AL using Decrypt.day safe?

[steady python]

Dose someone knows how to contact Azure lane developers? Wia email?

[shell blade]

Does AL have any issues with Gameloop? I'm trying different android emulators after LDPlayer died on me.

[shell blade]

nevermind. now trying Memu

[narrow siren]

is there any way to update email , my old one got terminated by google t-t

[narrow siren]

now i have to work my a$$ to change all game account by contact dev team, else one day i will lost em all , i really hate google , one sunny day they pull the plug

[surreal skiff]

How do I fix freezing at "Checking for Updates"?

[sterile pebble]

Is it bannable for players to cheat on Guild Boss?

[lyric lodge]

[surreal prism]

Hey guys
Can i download all contents of azur lane to my SD card or it will still go to my internal storage

[lyric lodge]

Internal

[surreal prism]

😦

Oh well i will wait until i got a new phone with 100gb+ storage then

[carmine hedge]

17gb is getting out of hand for me 😭

[lyric lodge]

If you re-install it it will be bunch smaller

Its 14 for me, all installed

[tall rock]

I need help
I bought gems on Azur Lane and gg play billed
But my acc hasn't added gems yet

[vast quartz]

@tall rock Please contact us at [e-mail], our support staff will be happy to assist you.

[misty girder]

i bought the 5th anniversary pack suddenly network error lol my bank also billed

[tall rock]

Same bro

[misty girder]

dont worry

the customer support really fast solving the problem

i just receive mine

[kind pier]

Uh, it doesn't let me limit break ships even thought I clearly have enough coins

oh god, i relogged and my coins are vanished, and my ship are still not limit breaked

[tall rock]

Turn off your game

[kind pier]

mhm, i counted coins, so i am pretty sure i did have the coins and it was not a display error

[tardy fossil]

Have the sea-swept sweetness rewards already been sent?

[kind pier]

the one from after maint (600 gems etc?) yeah, and already redeemed

[tardy fossil]

I meant the rewards you got from the cake decoration thing on the website

[kind pier]

i knew nothing, so no

[tardy fossil]

Does anyone else know?

[kind pier]

about the cake decoraton on website

i did not know about it, so i did not sing up, so i did not get it

[carmine hedge]

Stuck on loading screen. Airplane reset doesn't work this time

[echo dust]

Me too

[carmine hedge]

Bruh

AL has to do something about this

I ain't spending 30 hours to re-download the game on my trash data plan

[sinful yoke]

try restarting phone and also restart internet

[carmine hedge]

Ok thanks

[sinful yoke]

if it does not load, your internet connection is too poor to boot the game, since its very reliant on a stable connection

[carmine hedge]

It worked before with no problems on my connection

I'll try restart the phone

[vagrant socket]

It's pretty stable, opening the logger says it's failing to load something

[echo dust]

Done both still doesn't work

[sinful yoke]

have you also tried the airplane mode ?

[echo dust]

Yeah

I might have to redownload this shit all over again

💀

[vagrant socket]

Restarted and airplane, it's still null

[carmine hedge]

I am NOT going through that absolute headache again

Parents started to get pissed as well as I did at the 5 day download of AL

[carmine hedge]

Tried clearing cache and still nothing

Tried VPN still nothing

Internet connection stable

It's on your end, guys

Please don't make me re-download AL again I can't do that

Dead in the water. Im just gonna wait for a hotfix

[covert violet]

excuse me, but that never happened until Anthem of Remembrance update

and now it suddenly became pretty common

also it works perfectly fine on one device and on other happens time to time

@carmine hedgetry to reconnect to your wifi with game opened and then confirm what game asked you

[carmine hedge]

I also tried taking out the SIM, putting it back in, and then restarting the phone. Didnt work

[covert violet]

it usually helps

[carmine hedge]

Hmm I think I already did that

Ill try one more time

Nope

Didnt work

[covert violet]

mobile data were off?

[bitter silo]

me too 😦

[carmine hedge]

I am using mobile data I dont have wifi

Yes but so far until today I didnt have unsolvable problems such as this

Like provider?

T mobile

Network

Oh, I think my 4g data ran out. 3g but it was fast enough until today

.5mbps

3g

50kbps

Ok so if that is the case then why did it not work with VPN

Proton

Yep tried once more with VPN different country didnt work

[vagrant socket]

They said it was working prior

[vagrant socket]

_ _

[vagrant socket]

Is it that unlikely that it's the game's fault, my logs clearly showed an attempt at reading something null. I gave up at this point and just redownloaded but over an hour later it's still not finished and it's going to pass the pvp timer

[carmine hedge]

Y e s

I really do not think that is neccesary

[vagrant socket]

Try it again, use one finger to hold down somewhere near the right side of the screen, and use two fingers to pinch the left side of the screen. It'll pull up that same log, does yours say the same thing

[carmine hedge]

Again the game ran perfectly yesterday

Most probably

[covert violet]

that problem occurred with Marseillaise update

[carmine hedge]

Doesnt work Idk how to do it

https://youtu.be/l3ujs7D0tFE

[vagrant socket]

Hold down somewhere on the far right of the screen, and while it's still held down, pinch the far left of the screen like you're trying to zoom out

[quartz vale]

having the same problem cant log in since its stuck on the f-ing "update complete loading game" ITS THE 4TH TIME NOW

[carmine hedge]

Look, I downloaded updates before and they worked fine. I downloaded AL on data and it worked fine. Just this time when everyone else is reporting the same problem am I having this issue. Is it really not that obvious?

[sinful yoke]

this issue has been happening since the start of the game

you guys are not experiencing a suddenly unique issue

[quartz vale]

i HAVE stable internet and it still does it

[sinful yoke]

if you taking an hour to download the game, your net is very slow and probably not sufficient enough

patches can and will break your game if you install with something unstable or simply too slow, its not always guaranteed to download smooth

[quartz vale]

how is that a sufficient fix ?? thats just a bandaid solution! having to redownload the game for the 4th now is kinda bs

[sinful yoke]

you can contact support to report the bug for your unique case scenario, but you should accept data is not stable and a slow wifi speed is equally not

they might not be able to help you, but at least you can give them logistics information

[carmine hedge]

Works when you are in game

[vagrant socket]

They mean an unstable connection could impact the files you downloaded, which is strange it can't detect and redownload just corrupted files. Surely it can detect illegal modifications

[carmine hedge]

At least doesnt work for me

[quartz vale]

i already did report those problems... when it happened for the first time for me its now the 4th time

[sinful yoke]

ya not sure why, you can fix broken files, but that assumes you can download the necessary ones first

[quartz vale]

i dont have slow wifi tho i have a 900mbs connection

[vagrant socket]

It said update complete. But it's not like I can go to the repair asset menu if I can't launch

[sinful yoke]

then there is some underlying issue if its occurring

[carmine hedge]

I dont mind fixing it and redownloading some files, just not th w h o l e game

[vagrant socket]

ngl it's pointless at this stage. It's not going to fix itself. Bite the bullet

[sinful yoke]

if simple internet troubleshoots cant fix the issue though, you have to contact customer support
but they cant guarantee help you, the best they can do is gather information
but they cant fix issues with data/internet

[vagrant socket]

Even if you can verify that it's somehow your fault, you're still going to have to redownload

[quartz vale]

i am just so tired of having this issue now for the 4th time and everytime i go to the support or the techsupport its always the same anwser REINSTALL

[vagrant socket]

4th time today or

[quartz vale]

4th time this year ! its everytime a maintaince is over and we get a new update

[sinful yoke]

yes unfortunately, only thing to do is reinstall and that isn’t guaranteed either
find some stable net before updating al, will have to plan ahead

[quartz vale]

maybe fix game ?

[sinful yoke]

try better net

[vagrant socket]

They don't work on the game

[carmine hedge]

Im not reinstalling for another 30 hours

[quartz vale]

i have gud internet thp

yes

881mbs

so no

its not the wifi

[vagrant socket]

Just reinstall. There's nothing they can do but provide common fixes, and none worked for us. They said it's been a day 1 issue across everybody sporadically so it's not like they can meaningfully pass a message on about something new either

[sinful yoke]

with wifi that fast, reinstalling shouldnt be an issue

[vagrant socket]

They can't diagnose our devices and we can't provide meaningful specs

[carmine hedge]

.49 mbps

[quartz vale]

thats not the point ! this happened now for the 4th time now

[sinful yoke]

yes, but we gave you troubleshoot, you say they dont work

so your last resort is talking to customer support to provide them with the logistics

not sure what more you want from us

[quartz vale]

which i already did... 4 times and this bug has been going on for months now

[covert violet]

so correct me if i wrong, repair assets can't catch corrupted files that cause that? i can go past update check

[sinful yoke]

okay well you are a free person, you can either contact them again or you dont have to

[vagrant socket]

Can't repair assets without being able to launch the game

This is personally the first time I've gotten this, and it's been 3 years. I'm hoping it's a one-off

I know you mean well and obviously people are angry. It just doesn't sit well that the answer is basically "yeah it happens, no it can't be fixed, you'll have to redownload, and here's how to best improve your chances your redownload won't botch either but there's no guarantee"

[covert violet]

that might be good suggestion, didn't thought about restarting after uninstalling when it completely broke my game

tho that problem show up time to time for me

and just turning off and on wifi helps

i didn't reboot my phone

[carmine hedge]

Tried restarting and force stopping AL together with several apps. Didnt do anything

Factory reset?

I dont think that is neccesary

As I said the game worked just fine yesterday

But Im not sure if I can FR my phone

[covert violet]

i guess i might try tomorrow

[carmine hedge]

N o, thank you

I am not doing that

Ill find a way

To get AL working

I usually wrap my head around it at one point

So everyone experiencing this dont lose faith

Im not redownloading AL for 30 hours again anyway, whatever I do

[vagrant socket]

Redownloadinh worked and I got my verification code mailed and applied from yostar acct but all servers are no data

I switched to Twitter verification instead and now it says missing another 1.8g which I can't do right now

Is there a reason this didn't show up when yostar acct verifying, which sent me to the tutorial instead. I picked my correct server

I had both Twitter and yostar link. I did yostar first and it emailed me the code, I put it in, said login successful, switched to my server, entered and it brought me to the tutorial. I quit, relaunched, saw everything say no data. Quit again, logged in through Twitter, now 1.8g which I can't currently do to see what happens

But now the character icon clearly shows up. Though I can't tell if it's mine yet, or the earlier quit tutorial

Not until I get somewhere I can do this 1.8gb

[soft sparrow]

Hello, I have a question. Is it still possible to recover an account from like 4.5 years ago with pretty much only an username?

I thought I did apple but all servers started with tutorial, even when reattempting the server

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[soft sparrow]

Is there an indication of how long they take to respond approximately?

All right thank you very much. Appreciate the help!

[coarse sage]

Hi never thought I'd need tech support but here I am. So the google email for my yostar account has been invalid for like 2 years due to it being deleted, I never saw this as a problem since my FB and Twitter accounts were linked. But now my Twitter account has been suspended and Twitter refuses to unsuspend the account. So I was hoping to receive help un-binding my Twitter and potentially setting up my new email with my yostar account. I assume I would need to email support about this issue?

[normal marlin]

/techsupport

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[vale wharf]

not sure what is going on here. I have fully max starred this node. However, it’s still telling me I’m at 68% completion.

[fathom hearth]

Same with me u just gotta be in the right server

[vale wharf]

for some reason, while I finished it in two clears. I just did another run and it 100% it. Can someone help me understand why that happened??

[fathom hearth]

Are you talking about 4-3

[vagrant socket]

Reinstalling worked, this wasn't a bug I logged into the wrong email but the correct Twitter

[fathom hearth]

How long did it retake you to download

[vagrant socket]

2 hours of stolen subway wifi for 1.9 base + 4.8 "minimum" download + 1.8 to get into the acct

I don't know why my wrong unregistered email still sent me a code though instead of telling me nothing was tied to this mail

[fathom hearth]

Yikes, I was thinking about deleting tbh cuz it only says this

[vagrant socket]

I guess if it's not registered it takes it as "you must want to register this brand new fresh install"

[fathom hearth]

Dang

I was looking forward to play but ig I’ll delete and not play anymore

[vagrant socket]

Sounds same as me. But the public wifi obviously wasn't too fast. If you can activate debug log mode and it shows the same red line here, I'd probably bite the bullet and reinstall

[fathom hearth]

This much spaced taken up

[vagrant socket]

Fresh isn't that much, but obviously up to you

[fathom hearth]

Is there a way I can reset it without deleting

[vagrant socket]

Doesn't seem like there is

[fathom hearth]

Dang

[sonic ermine]

So how does the yostar login thing even work?

From what ive seen is it only really lets you link it to something and thats literally it

[vale wharf]

4-4 Hard mode

[sonic ermine]

Bare minimum is 6.95gb

[vagrant socket]

It's the same as any other linking to tie to your acct. So if you reinstall/change phones, you have several options to validate and automatically get your acct on it without involving support. Twitter is another one. I just entered the wrong email thinking that was the one I signed up with

yostar bind probably better, given Twitter's recent track record

[sonic ermine]

Also one of my accounts was lost despite linking it to another account besides twitter

[fathom hearth]

So I needed 6.95 gb free space?

[sonic ermine]

I mean bare minimum to actually run which excludes all l2d, voices and other downloadable things

About 4.8gb from the ingame download after the base 1.6gb from store

[soft sparrow]

Yeah the thing is that when I tried to use apple, it mentioned that a new account would be made. This was also the case for twitter. There was also that big wave of account deletions and I think that might have happened

[sonic ermine]

Still messed up how there is no way to login through playstore

[balmy owl]

hi, my game keeps instant crash when i want to view one of the new rental skins (helena i think ?), I tried to see it also in the shop, crashes to. Is it a known problem or my files are broken ?

[storm oar]

is there anyway to recover a lost account with just the id you have saved from years ago?

[balmy owl]

Okay

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[fathom hearth]

It said same for me I got 2 new accounts on the with the same email

My main acc saved and stuff

[balmy owl]

It said no exception, and problem is still there

(game still works however ... So i guess it's no big deal)

Yes

[tawdry gazelle]

The White Day mini game title screen seems to be broken for some reason.

I’m able to still add credits, exit, and check rules, but not be able to play the mini game.

[soft sparrow]

Sorry for the late reply, was asleep. Do you mean I just need to finish the tutorial and if it is the right server, it will show my account?

[brazen depot]

Hi guys.
Today there is an in game update in Azur Lane.

After updating, I'm stuck on the "update complete screen".

Have you find a similar problem?
Because this is the first time I encountered this.

Thanks for replying.
Btw
So how can I fix this?

[lyric lodge]

Did anyone get the rewards from the cakemaking site?

After the 17/8 maint, I wonder it got delayed because the site was active post 10/8