tech-support

[elder fjord]

Little enterprise

[opal kindle]

Hi, after the update my account was lost....🙃🙃🙃
I logged in with my Twitter account that was linked, but it keeps taking me to tutorial.
xxchi < was my account
Amagi server

[mint valley]

Same with me too
My account name is: Ligma21 on the little enterprise server
Nvm fixed after reinstall

[bitter sorrel]

am experiencing the same with PVP and guild boss battle loading stuck at about 99%, repaired the asset with no exception result and still the same

[charred orbit]

So is there any solution to this? Please, could someone ping me the soultion to this, if there is one? Cause I'm at a loss as to what to do... I updated the app from the store but it didn't help...

[gleaming sphinx]

Should i just ignore this?

Its in war archives

Doesnt seem to prevent doing the level but its weird

[wicked saddle]

no solution, only reinstall...

this bug has been around since the game released and they wont fix it ever

android only bug

happens more frequent on emu's

got it today too

[carmine hedge]

I mean... I just got here with the same issue..

Will i lose my account?

[tropic turret]

I've tried minimum download twice: one is 4GB+gallery only, the other one is the 4GB only. Both got stuck in the loading screen.

Finally do a complete reinstall (8GB + all extra data) and that seems to do the trick.

I guess there is a bug in the implementation of the extra data separation.

[carmine hedge]

Help, i just got the same issue with the version number mismatch. I know the only solution is to reinstall, but i fear i may lose my accout, considering i haven't linked it to any other account

[royal stone]

Hi hope you are all okay I need some help recovering my account
I deleted the app by accident and don't remember binding it.
So I'm at a lose to what to do.

[wicked saddle]

did you bind your acc?

[carmine hedge]

Nope, i never did..

[wicked saddle]

dunno then maybe check tomorrow or the day after if its gone

[carmine hedge]

I don't think it'll be, and then i'll cri

[wicked saddle]

when did you start playing lol

[sinful yoke]

keep to tech

well that is not what I meant to use

#tech-support message

please use this message linked to contact support for recovery @carmine hedge

[carmine hedge]

Quite a while ago. Can't remember when exactly. I'm level 106 or something.

[wicked saddle]

and you never bound your account? lol

[carmine hedge]

I rarely use facebook. And i don't really like google, my plan was to some day get an account on yostars site

[sinful yoke]

there is a guide to bind a yostar account in pins

you do not need to go to an external website, its ingame

[carmine hedge]

Ty so much ♡

[daring crown]

is anyone else struggling to do exercises?

[carmine hedge]

Oh, thanks! I'll check it out

[round rock]

Its stuck at 99.45% for me

[wicked saddle]

android ?

[tropic turret]

Scratch that. Closed the game, open it again, and it got stuck in the homescreen again.

Need to close and reopen it a couple of times before it got unstuck.

[round rock]

Yeah

[wicked saddle]

yea they did something today and the game broke for tons of people on android

no fixes only reinstall

[round rock]

So just reinstall, okay

[wicked saddle]

most you can do is maybe wait a few days for small patch but well

changes arent high

[carmine hedge]

Just wrote to that email address. Let's see if there's any salvation for my acc

[next bramble]

In-game purchase for Android didn't work for some reason as it keeps popping up as "invalid country"

[carmine hedge]

What in the...

[sinful yoke]

did you add any attachments?

[carmine hedge]

Uh... No?

[sinful yoke]

that may as well be the issue yes, unless you can use vpn with no issue, otherwise you might not be able to

[sinful yoke]

can you try using a different email?

that notice is a spam detection notice, so it did not send your email

[carmine hedge]

I'm gonna cri ;u;

But sure, i'll try again with another account.

There, i sent my message again.

[next bramble]

I mean, I've been playing for 4-5 years now so that's unlikely an issue, secondary credit card didn't work too for some reason - in any case I'm reinstalling the game just to make sure 🙏

[carmine hedge]

Same message again...

Am i doing something wrong?

[charred orbit]

Okay... so now the issue is, that I uninstalled it and can't install it back... cause the instalment is constanlty "pending" in the App store... what do I do?

I am at a loss seriously...

[wicked saddle]

waiting and trying later

they cooked something up and now android is gg

[carmine hedge]

Third time i tried, finally i got a normal response

But it's an automated message telling me to wait

[grizzled robin]

Gorizia's voice doesn't play for me during her lines, despite Voices being at the latest version. Repairing Assets didn't work either

[marsh phoenix]

After the update, the game is painfully slow with very low framerates 😦

[next bramble]

@sinful yoke got the error message now: Fatal API error 220260 (this happens after I VPNed to other countries as you suggested)

[low siren]

@sinful yoke Can anyone help me rn i ald reinstall the game for the third time, i stuck at loading screen for exercise in azur lane

[next bramble]

Though could be from my own end since I needed to disable my google play protect to download other indie games .apk files from itch.io, I'm looking at that right now https://forum.xda-developers.com/t/google-play-in-app-purchasing-issues.4053347/

[potent panther]

my game wont load it's sjut stuck here

after the update

I get different load screens but nothing

guess I jsut uninstall and try again ?

[next bramble]

More update: it just works out of sudden after fiddling on it myself for an hour

[opal kindle]

Reinstalled it twice...still doesn't work🙃🙃🙃

[carmine hedge]

I reached out to support on that certain email adress, but it still doesn't seem to get me anywhere, i just got an automated message to wait, and nothing has happened in more than an hour

[carmine hedge]

is there anything else i can try?

[ivory widget]

Hey my game can’t load in properly

I’ve been pressing confirm and nothing is happening

@sinful yoke

[last copper]

I had the same error. There was an update in Google Play Store for the game. Once I downloaded that, the game redownloaded 1.4 GB of files and is working again.

[ivory widget]

Alright thanks

[mossy barn]

i tried to reinstall and the game kept bugging me to install the mandatory path

but the update process doesnt show up in play store

i tried to record the issue but it seems that the ldplayer playstore update the game now

[mossy barn]

wtf

[polar pollen]

I also tried to update the game and gplay said a file was corrupt and to uninstall and redownload the game. After this I attempted to load my yostar bound account and my level 90 on the sandy server has reset to level 1.

[carmine hedge]

seems like this update really messed up everyone's games.

[tranquil harness]

I'd rather not reinstall either

I've left this overnight, different networks, off wifi, still the same result

[polar pollen]

Anyone got any suggestions on who to contact to fix a reset account? I have some purchase history stuff if that'd help.

[fair ingot]

Help please, how?

Clarification:

• I use a HUAWEI phone. Phone is affected by CAATSA (US law) so I don't have Google Play on it.
• Downloaded application via APK (AppGallery)
• I kept tapping "Confirm" but nothing happens. I tap "Cancel" and app shuts down.

[sinful yoke]

are you sure you’re logging into sandy?

[sinful yoke]

you need to update from appgallery because there is new version that must be installed

[polar pollen]

Yup. And it is the only server I have an account on.

[fair ingot]

Rechecked, Azur Lane is non-existent.

Not even the APKs.

[sinful yoke]

can you try qooapp instead?

[sinful yoke]

assuming you bound correctly and logged in correctly, you might not be logging into it manually

[fair ingot]

Whats that?

[sinful yoke]

an apk store

[pearl rose]

what do i do

[sinful yoke]

is your app updated?

[pearl rose]

i use bluestacks so i hope

[sinful yoke]

you need to update through google play

[pearl rose]

i did not know

doing that rn

ill get back to u if it was not me being a dumbass

[fair ingot]

I just thought up - I have my account binded to Twitter. Does my data go poof permanently if I delete and reinstall the game, or does it stay on Twitter?

[sinful yoke]

stays on twitter

[fair ingot]

So if I bind it again, it's then restored?

[sinful yoke]

you need to login at the title screen, not bind, as long as you login with twitter at title screen and select the server you play on

[polar pollen]

So I click the yostar icon on the left and type my email. It gives me a code which I type in. I then click server change and the only account is next to sandy at the top next to last login and is level 1 instead of 90.

[sinful yoke]

can you try pressing the results found button at the top of the list? @polar pollen

[polar pollen]

Well. I'm now level 2. But haven't played the game at all since the update.

[sinful yoke]

it looks like you’re not using the same email or you bound your account incorrectly

[polar pollen]

How does one bind an account incorrectly? Also I only have 1 email for this. Not quite sure how I'm leveling up either.

It was reading level 1 till I closed and reopened the game

[sinful yoke]

you try binding at the title screen and not the correct location in game is how you bind incorrectly, that just creates a new account

[polar pollen]

I bound on the options menu about 2 months ago. I only bound by yo star though.

I don't have twitter or Facebook

[round plover]

I also got the "version number mismatch" error. I have reinstalled the game. Everything works, but there was another problem: I need to log in to my account. He is linked to Facebook. Facebook is blocked in my country. I can use the VPN to access it through the browser, but not through the game.
What do I need to do to get access to my profile?

[polar pollen]

So if the only thing I can do is create a new account then connect it to a twitter and Facebook and yostar account just to be safe, is there any recompense you can offer? Like I said I was somewhat far through the game (I even acquired my 2nd ultra rare this morning). I'm a little miffed but willing to try again from scratch but would like a bit of a helping start.

[mellow sail]

Hello! I was able to update the game on the third or fourth try, but now the game stops at "update installed, loading game".

[brave void]

I have to play on Bluestacks. I'm having the same error screen "Version Number Mismatch". I'm trying to update the game via GooglePlay, but there's no update button. Is there a way to update the game from BlueStacks?

[serene linden]

Help

[brave void]

@serene linden You need to update the game through Google Play. Are you on a phone?

*the

[serene linden]

Yes i'm on phone and thx

[mellow sail]

I tried to reinstall, now it stops at 100% download, but the option to click play does not appear.

[mortal reef]

8 hours after emailing about getting my account back and no word so far ono

[austere kettle]

why the size differs?

[stiff fossil]

đụ má lũ lồn

[pastel glade]

hi i wanted to know if its possible to recover an account via username?

[mortal reef]

It is, gotta email them with server and username at least. Just be ready to wait 8+ hours like I am 🤣

[pastel glade]

Oh, great! Where can I email them?

[mellow sail]

How can I recover my account? I reinstalled the game, it started but now I can't access my account. It was pinned to twitter and facebook, but facebook only gives "new".

[twilit saffron]

getting the same error here, and also as @grave quiver . Tried full close and open, and repair assets, and didn;t work. Anybody know how to fix this? 🙂

[mellow sail]

Strange affair. My page was linked to two sites, but I was only able to restore it through one while the other was down.

[hardy bane]

What's with all the new updates?

[mortal reef]

[e-mail]

[regal blaze]

Can someone explain

Oh

[thorn plover]

I try to but then it says I dont have enough space when I have several GB left

[regal blaze]

Yeah

I'm also getting it and that's how much space I have

[thorn plover]

I got about 3GB left when the update is about 500MB

But it still asks me to delete stuff to make space

[regal blaze]

Should I try reinstalling the game

[hybrid igloo]

you should probably free some more space if it says 92% is used.

and then maybe reinstall

[regal blaze]

Mostly Azur Lane and system files

So I can't do anything about it

[hybrid igloo]

oh, i see.

[regal blaze]

Out of the 14 GB in the game folder
13.8 gb is dedicated to Azur Lane

[hybrid igloo]

are you on mobile or emulator?

[regal blaze]

Mobile

[hybrid igloo]

oh, not much i can say about it then.

[regal blaze]

*13.2

[regal blaze]

Thanks for helping though

[thorn plover]

Did ya solve it?

[devout thicket]

Help

[merry pulsar]

The game stuck at loading screen "Update complete. Loading game ..."
how to fix this ? Update game through google store

[prisma raft]

any solution? first time having this issue

im using ldplayer emulator

at the ps store it doesnt say any update

oh sorry it was the ldplayer app store, not the google playstore, issue resolved

[rare ingot]

Anyone else stuck like this? Internet connection is fine, I tried downloading something else it's not stuck like this

[lusty kite]

I assume this is the same issue as above but it redirects me to google play and I installed via apkpure

[lusty kite]

Ok nvm, got it to work

[fluid acorn]

The new skins for Essex and London are crashing the game for me

[shadow shoal]

So, I am seeing that this issue is common with the new update?

[shadow shoal]

Same happened to me. What I did was just move on with my day, but the moment I came back I had nothing to update and now I have been banished to an never ending loading screen

[rare ingot]

I'm sorry to hear that. I fixed mine by restarting my phone, so I didn't encounter your problem

[shadow shoal]

Damn, I am out of luck then lmao

[lyric lodge]

Sadly from what I know, that one requires a full re-install

[grizzled robin]

Still not fixed. Anything I could do regarding this (other than reinstalling it)?

[tropic turret]

Have you tried closing and reopening the apps a couple of times?

I freshly reinstall my game for about three times but still see this infinite loading screen. My current workaround is to close and reopen the apps a couple of times.

Force closing seems to help (a bit).

For those who got a problem with infinite loading screen, have you tried going to the task manager and going back to game again? I found that it helps me logging in.

[shadow shoal]

Yeah, I've been trying that, even resetting my phone. Does that mean I'd have to reinstall?

[tropic turret]

See my video. Try if that will help

Try doing it this way.

[shadow shoal]

I don't even get to that screen lmao

I am stuck here

[tropic turret]

Yes, have you tried going to task manager and going back to the game again?

[shadow shoal]

Oh, I play on mobile? Can I pull one up on a phone??

[tropic turret]

What do you mean by mobile or phone? Both are the same, no?

Task Manager/Recent Apps should be available on all Android/iOS.

[shadow shoal]

How do I pull it up?

[tropic turret]

Different phone has different ways to do that. Mine is with a gesture, but sometimes there is a button on the left side.

[shadow shoal]

Oh that, I thought you meant something else

No that sadly doesn't work either

[tropic turret]

Right.

Not sure about that then.

[shadow shoal]

Then the only option would be to reinstall it? Lmao

[tropic turret]

Just want to be sure, you have updated the APK through the Play Store, right?

Seems like you have done it because you don't get the wrong version error, but I want to be sure.

[shadow shoal]

Well, I downloaded it through the play store. It wanted me to update at some point but now I can't anymore

[rancid shard]

facing the same problem

i had this during the previous mandatory update too and reinstalling fixed it last time. is there any other way? reinstalling and downloading all game files takes all day under my poor network

[tropic turret]

Seems like reinstalling is the only way for now.

The good news is that seems like that with the new update, the bare minimum download only takes 5-6GB in total. Not 13GB anymore.

But yeah, it's annoying.

[shadow shoal]

Lmao, oh well time to uninstall!!

[thorn plover]

If ya reinstall do ya gatta reconnect with your social media connected account or does it do that automatically?

[umbral glen]

Hey guys i am having the same problem here, it says "version number mismatch" pressing retry does nothing. Should i just reinstall the game or wait for a fix?

[humble marsh]

guys, they wont load my account even after i commected my account send help

[tropic turret]

Have to reconnect it manually in the login screen. Do not do it inside of the game.

[languid niche]

Welp, and how i can restore my account if i reinstall the game?

[tropic turret]

See pinned post.

#tech-support message

[languid niche]

Thanks!

Alright, it will work in case if you have a possibility to login in game and go to settings. In my case i stucked on loading screen and i realized that i have all possibiliities to lose my account so started to wait for normal update. After i came here i realized that problem is normal and update is released, but need to reinstall a game. What a shame

[hazy vigil]

My game's stuck on "Checking for updates..."
Tried checking for an update in the playstore and restarted my phone

Not really sure what else to do about it except wait and hope it goes away

[vocal ravine]

same i got stuck after an update

[nocturne geyser]

same here

the game show me a new update, I click confirm and the game reboot

[hazy vigil]

I don't remember getting an update though

[vocal ravine]

there's one

it's 42mb update

[hazy vigil]

oh I just never got that then

[nocturne geyser]

this update yeah.

restarted my phone has solved the issue

[hazy vigil]

Restarting mine didn't help me ;-;

[harsh basin]

Why I get this message?

[thorn plover]

Gatta update

Worst. Update. Ever

First it took forever to download and now this

Whatever they are trying new, it aint working

[sonic juniper]

Guy i don't know but my pvp is unplayable it can not load the game

Help me pls

[frail pine]

I went to the store and started the app from there, got an update and now i can play. Prolly just luck idk.

[viral sinew]

starting from store worked for me too, got an update afterwards

[graceful depot]

having this issue, even after staring from store i get nothing.

[tropic turret]

See here:
https://www.reddit.com/r/AzureLane/comments/14mt0u6/comment/jq48eyl/?utm_source=reddit&utm_medium=web2x&context=3

TLDR missing skins on enemy fleets, the game won't download automatically. Either download that specific skins or all skins to prevent this problem.

[whole galleon]

Guys, I have a doubt, how can I unlink my twitter account, I no longer have this twitter account and I wanted to delete it from my azur lane account

[serene mountain]

Good day to all. Help is needed. After the last update, I lost my account and did not have time to link it to Twitter, Facebook or YoStar. I remember what server he was on, nickname and approximate level. Is there a possibility to restore it? If there is, please help.

[small mesa]

I had to use twitter to restore my account because I had to reinstall the game to fit the latest update and ever since it has been displaying my twitter acount backup as: Twitter 0 rather then my twitter handle, is it working as a backup?

[rare sundial]

I have the same problem, I cleared cache and data, uninstalled and reinstalled it, after that I managed to get in but I can't login into my account. I also know which server but I can't get into my old account.

[brisk belfry]

Same lol

[reef fractal]

Hi, how do I fix? I try to press confirm but it does nothing. Pressing cancel sends me to the homescreen.

[winter pine]

@rancid ember

[rancid ember]

ok

[winter pine]

Running ok now?

[rancid ember]

you think 6 cores is enough?

[winter pine]

Up to you

[rancid ember]

save some for afk AK

[winter pine]

Sure

[rancid ember]

need change anything in this?

[winter pine]

Or get a server motherboard that has 2 CPU slots @rancid ember

[winter pine]

No

[reef fractal]

Nope

Situation is still the same and no advice has been offered

Gonna uninstall and reinstall

[sinful yoke]

your app is not updated

[rare sundial]

I need help getting into an account that isnt bound to any connections? I restarted my whole game by uninstalling and reinstalling it and now my account is unable to be logged into.

[proper marlin]

keep having issues with exercises. the loading stops somewhere around 98% n 99%, anyone having the same issues?

[proper marlin]

same issue, u solved?

[proper marlin]

same issue, u solved?

[sonic juniper]

Not yet

[twilit saffron]

i have no issue with running the game and all (thankfully), but the italian girls don't appear in each slide in the cutscenes. Any idea how to fix?

[reef fractal]

Lmao, no wonder

[serene mountain]

Same thing. Need some help, please.

[rare sundial]

I emailed the support team and they're helping me out I think. I'll see how it goes, but that's all I can say for now

they're probably busy with a bunch since we all seem to have problems. Probably working overtime lol

[lethal surge]

anyone experience battery drain issue while playing in azur lane? the phone heats up fast and drains the battery even when i am in 30fps . i am an android user . pls help

[rare sundial]

you can try going to app settings and going to battery saving mode maybe. Unless you're already doing that

[serene mountain]

Thank you. I'll do this in my free time.

[rare sundial]

they were a lot of help, I was a little impatient but in the end it was saved so you can trust them

[lethal surge]

will the dev patch the battery draining issue tho, i am just curious if anyone is facing the same problem?

[brisk belfry]

Nope

[serene mountain]

You emailed on the official site or on this discord server? I just want to clarify.

[slim yacht]

Yeah I’ve noticed the battery consumption has increased a lot since the patch 2 days ago

[lethal surge]

omg i tot i was alone , everybody i ask said said it was my phone problem

[idle roost]

The game still says pending for update, its been damn near 24 hours now, anyone help?

[zinc pendant]

Do i get help here

i get kicked out when i try to update the game 😦

[serene mountain]

I apologize for the stupid question earlier and want to rephrase: what is the mail of those support? I'm not very good at navigating the official website and I don't use Twitter and Facebook.

[surreal cloak]

So I have a bit of an issue? I completed the first challenge to get the icon border for both Gemini and Cancer, but it doesn't give me the event border--It unlocks an old border. Is this supposed to happen??

[rare sundial]

it's on email, and their email is al.cs@ yo-star.com they're tons of help if you're still having trouble

[lyric lodge]

Just like the last time the new border is for hard runs

[surreal cloak]

Then what's the point of the new ones?
Aren't they supposed to be entirely new from the old ones?

[lyric lodge]

As said; You get them for hard runs (third unlocked difficulty of Challenge Mode)

[wraith marten]

What to do if my game is restarting every time I login? Whenever I go from select server screen to home/port screen the game restarts.

[weak locust]

trying to log back into my old account, using the yostar link, and it has reset my progress?? need help

[hollow oak]

My game's stuck on checking for updates

[glad mason]

When would the lag gonna be fix?

[cedar dove]

Guys how do I go about recovering a lost account

[primal harness]

Getting back into the game and can’t remember my old accounts server

[weak locust]

^^^^

this for me too

[sinful yoke]

press the Results Found button at the top of server list

[cedar dove]

Same except I remember mines it's not giving me a fresh games insteaf

[weak locust]

YES

SAME

[cedar dove]

No clue what to do cause I'm not starting over

[sinful yoke]

try to press the Results Found button at the top of server list firstly incase it is incorrect

[weak locust]

me neither, I'll try the results found like Kawa said

[cedar dove]

Tried every server already tho. I always play on amagi server

[sinful yoke]

not uncommon that people misremember the server theyre really on , this one will check all of them quickly

did you login to your bind ?

[cedar dove]

Yes it was a twitter account it says no data on all servers

[sinful yoke]

do you have your UID on you?

[cedar dove]

Unfortunately no been a while since I logged in

Only thing I remember is my user name which was "isnotke"

[sinful yoke]

ah okay
sometimes theres an issue where it lags when it grabs your data and it doesnt actually log you in
you can try clearing your data, restarting your phone, and refreshing your cache
try to login again after doing that, it might pick it up this time

if it doesnt still, it might not have been bound correctly but support can help you get back in

[primal harness]

I found it

It was linked to my Twitter

[cedar dove]

I'll try that

[primal harness]

Oh thank goodness

[weak locust]

well, my account was supposed to be attached to the yostar recovery system

I know I did it, it was part of my login

speaking with customer service. if this doesn't work, I'll just go back to admiring the pretty pictures

all I remember is my username and the email my account was supposed to be attached to

[cedar dove]

Back again and none of what was suggested worked sadly

[teal saffron]

needs support here:
after i installed the mandatory update, it became stuck on this loading screen for a long time. tried restarting the game but it's still the same. need help here.

[thorn pasture]

Need help:

1.When i view a ship in dock it will stuck on loading for 10 mins then prompt a lost internet.

2. Doing campaign world, during the boss battle it will stuck at 94% and never progress again.

This started after that update about assets.

[stoic pilot]

Hi why does my game freeze after clearing the event on hard mode

But when I do the campaign it's just normal

My god tech support is really quiet

[languid niche]

Any thoughts? I tried to get verification code to login but get this error? What i suppose to do?

And yes, mailbox is empty, even spam

Welp, i done it. VPN is key to solve this problem

[radiant nacelle]

Does anyone have a solution to my fps issues during battle?, it seems the water update made my fps go bad during battle

[wet field]

Anybody else experiencing infinite loading in exercises? I am usually stuck at 99.47%.

[viral minnow]

I haven't played in a couple of years, but I'm sure my account had been tied up to at least one account. I've tried all three options, but I'm not seeing the "My character" icon on any of them. Any way to try and retrieve my account?

[lyric lodge]

It's missing assets. Try using log mode during the loading and post the result here

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[wet field]

Here are the screen captures

[lyric lodge]

chicheng_h and sanli_h, different ones from the last images I saw. I guess the new basic install has some issues loading missing resources for PvP

[wet field]

so i should just do a clean re-install?

ok, i tapped the update all assets in the options. so far exercise works now. thanks for the heads up about the missing assets and the debug mode.

[remote rampart]

My app is crashing continuously rn for the 4th consecutive time , any idea on what should i do

It loads till wallpaper then returne back to the opening loading screen of the game developer's names

[viral minnow]

Ahhh, that was what I was missing. Thank you! I'm back in to my account

[lilac atlas]

My game keeps rebooting every time I do the hard mode on the current event for some reason, don't know why it keeps doing it

Right after the the mission ends

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[lilac atlas]

Not working, I don't think debug works on tablets

Okay, got it to work, sending photo now

Unless of course my tablet decides to not actually save the photo....

[flint anchor]

Haven't been able to do exercises for days now

Keeps getting stuck at 99% even reinstalled the game

Thanks I'll give it a try

[lilac atlas]

I unfortunately cannot send a screenshot as my tablet is not saving any of the pics

[iron knoll]

Hey guys, so after the last maintenance my Musashi is not im my fleet nor in my docks? And I’m sure I didn’t retire her

And i have no idea what to do

[iron knoll]

yeah, i've tried that yesterday, but apparently today it was back

i have no idea what happened lol

yeah, just logged in and she was in my docks

[dapper peak]

Hello, I just updated the mandatory update but now stuck at this screen for quite a while. Any way to fix it?

[karmic wadi]

I've been unable to login to the game on my phone (S21 Ultra running Android 13) since the required update, as it crashes while loading into the login screen, but after the screen which says "Loading game...". First, I tried using a VPN to see if that would fix it. Then, I tried uninstalling and reinstalling the game but now I cannot download any assets, as it crashes after confirming the download. I was able to get a screenshot in log mode right before the game crashes while attempting to download assets (which is attached). Is there anything else I could do?

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[dapper peak]

Apparently that's the up side of the logs

Here's bottom one

Here's for "unpaused" debug menu

Already all the way up

Exception: ArgumentException: An element with the same key already exists in the dictionary

It's still there, unfortunately

[karmic wadi]

This worked fully and I now can login to the game.

[dapper peak]

Can see that, especially since I'm a junior programmer, the error occurred after this first sentences about checking hash

[karmic wadi]

Had my main account bound, the only thing I lost was the account I use for the rally request events, which I don't really care about

[dapper peak]

So maybe the way to fix it is reinstalling entirely?

Okay, thanks for the help

Already aware from otter experience

But thanks for reminding me

[fiery junco]

I Buy they Cruise pass but this note reflected in my account

Help

[dapper peak]

Game back to normal, thanks for the assistance

[teal saffron]

ok the problem still exists, but this time i checked the tracebacks, it appears like this in the video. what does that mean?

[dapper peak]

Try what I did
Uninstall the game > reboot phone > install again

Just worked on me few minutes ago

Apparently you have same problem as mine

[teal saffron]

tnx for help!

[dapper peak]

Good luck

[loud pulsar]

hi i been getting this error where i cant load into an excersize battle since the new update. I did a fresh install

load screen is always stuck at 98%

[mossy sonnet]

There is very disruptive lag when playing any content that has lots of projectiles on screen. This lag did not occur before the last update

I’m using an IPhone 13

I’m running the latest version of IOS

The game has also crashed on me more than once

That’s a screenshot when the lag was present

That fleet has never caused problems before the update

[late fractal]

Help! Can't enter guild battles, exercises, operation siren, and the ex stage of the event. It occurred since the latest update. The loading screen always stops at 99%. Here's the debug screen during the loading screen.

[late fractal]

Thanks for the reply. Did that multiple times and it just says 'No exception' if I remember correctly. Just reinstalled the game and now it seems to be working. It consumed a good chunk of my internet data though.

[burnt loom]

Logged in for the first time in over 3 years and there was almost no mail for me
Anyone know why that might be?

[lyric lodge]

Cause you need to play to receive the maintenance mails?

[fair torrent]

Help. I want to retrieve my account.

[burnt loom]

enough said

this isn't the case in most games I've played

just thought I would check with someone

[brisk belfry]

I cant join guild battle

[carmine hedge]

hello guys, i am stuck on this screen

the game refuses to load

[nocturne laurel]

am i completely screwed since I somehow can't get my account back even from using the twitter login thing from the screen where you pick your server?

[azure timber]

Whenever I try to log onto enterprise it says network error but every other server is fine I can log onto them

[thorn pasture]

Still not fixed.

[thorn pasture]

Can someone find out what's wrong in this? Stucked at loading when viewing ship in dock.

[thorn pasture]

All for the missing "spine script ".

[hasty rapids]

Hey, is any1 online that can help me with an account problem?

[weary zephyr]

So I'm pretty sure this is minor, at least to some, but I feel it deserves mention, I've been having a problem where BB Shells, if fired as direct damage on enemy ships in any mode: Operation Siren, Campaign, Events, Etc. will sometimes not register as damage, at all, until the next volley happens

[deep dagger]

same with me
its happen to me too
some say to delete cache but nothing happe to me

[deep dagger]

uninstal all the game?

[dapper peak]

Uninstall azur lane, reboot your phone, install azur lane

Rebooting phone basically clearing cache so the previous bugs (hopefully) doesn't exist more or less

If it worked for me, hopefully it works for you. Good luck

[deep dagger]

ok

[winged whale]

Guys help i cant login to my account using the twitter login, it keeps creating new accounts

i need help

[winged whale]

Its searching a lvl 1 in amagi

I didnt check it before i made a new account but it says it binded but just a few minutes ago

Actually its possible that i just forgot to connect, so thank you for trying to help <3

[weary zephyr]

I don't think they care. I've brought that issue up before about a year ago, it's still a problem

[next tundra]

Can anybody help?

Nevermind it somehow fixed itself.

[west pike]

Hello, whenever i try to open the game it just keeps saying this. Any solutions?

and when i somehow get past it, the login screen will just keeps on saying network error

[carmine hedge]

got an error keep forcing close or repeated to main loading after update, does it because my rom android 10 and rooted?

i would change my rom anyway

[vocal sinew]

Yeah, I'm having this problem too.

[wary junco]

I complete the challenge, but i didn't unlock the frame. Is this a bug?

[vital bramble]

Was it on hard

[wary junco]

No. It has to be on Hard?

[vital bramble]

Yup

[wary junco]

then what frame easy unlock?

[vital bramble]

The thin blue “challenge II” one iirc

[wary junco]

ahh. That's why I got coin instead.

Thanks. amma go try hard then

[vital bramble]

Good luck!

[carmine hedge]

hello i just wanted to know about the yostar account stuff binding with my email. I don't have a yostar account before playing azur lane but when i binded my account with my email i just went straight on putting my email on it. Does this 100% guranteed that my account is saved on my email?

[west pike]

u gotta update yours manually in the playstore

[west pike]

since this keeps on happening to me preventing me from playing, will it be fine for me to use VPN to play?

[oak yacht]

Hi all. Ive been stuck here for so long, just installed btw. I have tried clearing cache, reinstalling, restarting phone, but none of it seemed to help

[carmine hedge]

Idk what hapend but the current patch seem troublesome. .. With my android 11 still not working either

[gleaming sphinx]

Has anyone seen this before?

Playing on android phone

[deep dagger]

ok so i just finish reinstal
but i cant find my account at result found when chose server
everythong says no data
i remember bind everything thought
is this mean my data is gone forever?

[sharp crest]

did you log in using the binding on the left?

[harsh basin]

My game been freezing here, how to fix it?

[indigo mantle]

Re-open it?

Sometimes it helps

[harsh basin]

10 times already

[indigo mantle]

Oh

I was lucky, and at least I can go into the game, but I can't go into battle

It’s stops at 99,42%

[harsh basin]

So many shite happened after I update honestly

[near fable]

I can't login, pls help

Nvm

[deep dagger]

which left?

[sharp crest]

wdym which left

[sharp crest]

left on this screen

[deep dagger]

ah
i find it
my data is there
waiting for download now
hope no bug this time

[oak yacht]

I managed to enter by downloading the smaller file

[gentle echo]

I just redownload AL and i have been stuck here

[tulip trellis]

How can I download and play Azur Lane even though it's not available in my country? (google play says like that...)

[glacial torrent]

uhh, so facebook locked me out of my account and I didn't bind any other account. What are the chances I can get my account back? I have payment receipts and some pictures 🥴 ..

[night parcel]

1/ QuooApp, Taptap
2/ fake IP to download

[night parcel]

Have you try to contact Facebook about this?

[humble peak]

I don't receive any notification of the game

Commissions, operations, nothing. Is there a problem in the game?

[night parcel]

Check the settings

[tame glade]

Am I allowed to bind a preexisting AL account to a Yostar account that uses an email different from the ones I've used for other third-party binding options?

[sinful yoke]

yes of course

[tame glade]

Neato, neato.

[solemn bone]

Why i can't play guild siren attack?

It's stuck on 90,40%

Note: i only downloaded the basic assets, should i download all assets?

(and also other battle events and stage is fine just the guild one)

[solemn bone]

Same i got stuck at guild siren battle too

And i got the same error codes 34507 too

[thorn pasture]

Reinstall.

[solemn bone]

Dude... I've reinstalled it...

But ... Doesn't work... At ALL

Since i only downloaded the basic assets

Should i download them all?

Fixing assets doesn't seems to be working

[thorn pasture]

Try this, delete data folder of azurlane then clear data azurlane in settings then uninstall.

Install it on play store or any official site.

[solemn bone]

I need the official site

[solemn bone]

So that's it? I think i will do the same instead reinstall again..

[tropic laurel]

I forgot my password since I haven't played the game in a while, Is there a way I can reset it?

[night parcel]

Bind in any Facebook, twitter or Yostar account?

[icy cedar]

Game stuck in retrieving latest version info

Anyone else having the same problem?

[vast quartz]

Please contact us at [e-mail], our support staff will be happy to assist you.

[humble delta]

ok so is anyone has same issue?

I have trouble in connection when using wifi but has no problem when using SIM data. I've tried everything including deleting cache, disconnect and connect my phone, restarting wifi, even changing wifi provided doesn't helps and it happens since NJ rerun up until now. Anyone has solution?

And yes my connection is strong I still can play other games like genshin

[tropic laurel]

Binded it in all of them

I forgot my secondary password so I can't lock and unlock ships anymore

[normal radish]

How to check if i binded Yostar or not?

[night parcel]

Wait..so it's 2nd authority indentify password?

[night parcel]

Login game
Settings->account

[marble sand]

Anyone else have this issue this morning I left the game on last night and my phone died. When I was on brake and opened AL I was greeted by this login. I've already sent an email to yostar.

[normal radish]

Thank you, but can i unbind Yostar from this account to bind it to other account? If so then how?

[tropic laurel]

ues

how to fix ples

https://media.discordapp.net/attachments/729585197326139413/1116415055341301810/2.gif

[night parcel]

Ehm..I used to have this 1 or 2 times when asleep and leave phone run out battery, when recharge it's still able to login, maybe wait and see your Yostar mail reply

[night parcel]

From every game I've played, always have some way to unbind
Maybe you should mail Yos ask, this situation not much here

[night parcel]

Uhm...I don't find anyway for this
But as long as you still hold your account link in4 secret, and not grind ship stupid, I think it's still find

[stray crag]

Hi
Im trying to install the game on waydroid, and is getting "This tablet isn't compatible with this app".
Anyone that have havd this problem before?

[noble orbit]

Hello somone help me I can't login to my old acc that I used to log in with google play any tips?

[night parcel]

How often u login or how long since last time you log?

[fathom anchor]

Hello, whenever I look at my bound accounts to my AL accoun, one is my twitter and the one under yostar account is my email, but when I try to log in to yostar store site, it says "no account with this email exists" am I on the wrong site or what am I missing?

[lyric lodge]

YoStar store and the ingame bind are completely seperate accounts

[fathom anchor]

@lyric lodge soooo,if I for example try to log in on an emulator and use "yostar" and write my email, its gonna work anyways?

[lyric lodge]

It should, if you have a YoStar (not YoStar store) account.

[fathom anchor]

@lyric lodge is there any way I can check that specificly? I mean over "yostar account connected" it says "yostar account: "my email.com" so, is that it? appreciate your help

[lyric lodge]

Nothing other than trying to login with it comes to mind...

[fathom anchor]

cause Im abit unsure what password they want me to use x)

but, Im 100% of my twitter account so I guess that'll work

[fathom anchor]

@lyric lodge do I just login with the mail, and they send me a code? maybe thats how?

[sinful yoke]

yes just login

[fathom anchor]

so, soon as I log in on an emulator with my email written under "yostar account" they send that account a code I just fill in then?

[sinful yoke]

yes you login that way

[fathom anchor]

okay, thanks @sinful yoke just wanted to be 100% sure ❤️

never logged out of my phone so didnt wanna risk anything

[severe timber]

As others have posted, I received an “this account banned” message about 12 hours ago. How can this be? Sent a message via email got an immediate response asking for more information. It also asked for my UID which I cannot access because my account is banned. As a paying customer this is pretty frustrating.

[severe heart]

^same issue here

Specifically for Washington server

[severe timber]

Yes I am Washington as well

[severe heart]

All my other server accounts are fine

It's just the Washington server

[severe timber]

Ok maybe it will be fixed soon then. Would be nice if they sent a message out if there is an issue.

[marble sand]

Oof 3rd on that boat. I left my phone on till it died with the game on, but for some reason my account got banned.

[severe timber]

I doubt your phone dying was any issue. I was in the middle of play, then the game went to a “maintenance” message. Then when I attempted to log back in I got the “account banned” message. Seems maybe something happened on their end. Not sure why we can’t get any communication on it.

[sleek herald]

Hallo, i have a problem with my AL recently. AL has been stuck in the menu for me and i cant load any other menu tabs, my skins are also not loading in when i log in. Any tips and tricks i can do for this problem?

Like this

[sinful yoke]

@severe timber @marble sand you need to appeal

/techsupport

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

@severe heart

[sinful yoke]

please repair your files at title screen

[severe heart]

I did, I'm waiting for a response

However I don't know my uid

[severe timber]

Appeal what? I have only played for six months on my IPad. I have spent money. What would I be appealing?

And since I cannot get on the app, I also do not know my UID.

[sleek herald]

it worked, thanks

[severe timber]

Appealing what? What is. /techsupport? How can I be locked out of a game I have spent so much on without any explanation?

[limpid stirrup]

Hey guys I just downloaded the game again after a year and a half and when I log into my yostar account and select the server I played in It just puts me in the tutorial. I'm sure about the account since I checked my purchase history through gmail and I'm sure about the server too because one of my friends confirmed that my account is from that server since we played together. Does anyone know if I can fix it?

[vital bramble]

Try clearing cache and trying again

[worldly smelt]

Does anyone have a valid support email ? I found my uid and server but the twitter account binded to it was suspended so I can’t log in

[limpid stirrup]

Tried but it doesn't work

[marble sand]

/tech ok and where do I do that, I'm not very familiar with using discord.

[night parcel]

#bot-spam

[tame glade]

Re: the email concern I raised yesterday.

Is it okay if the email and Twitter account have different names associated with them?

[sinful yoke]

im pretty sure I already answered yes to that

yesterday

[tame glade]

I mentioned addresses then, but I'll take what you said as "yes" to names as well.

[sinful yoke]

they dont need to be the same

[tame glade]

Thanks.

[tame glade]

This also applies to all other details regarding the new email and the email used for the third party service, right?

[brazen depot]

Hello everyone. I'm new in this community despite I already play for around 5 years into the game, and I need a helping hand for my problem.

So I got "unknown error -1" message on login page(the first page where there are 3 methods of login(FB,Twitter, and Yostar). I tried clearing the cache and data but it didn't work.

So I installed Azur lane on my back up phone(cheaper phone) because of muscle memory I immediately tap the game as usual and logging in to a new account and the tutorial appeared.

The problem start where I decided to close the game, open it up again, and in the login page.

I insert my FB email and Password, then there is a message that I already have an account on progress or something like that. Then it is asking am I gonna continue the game progress.
Of course I press continue, but it bring me to tutorial and a new account, I tried all the server but it is still the same.

I realize that maybe it is because I logging in to a new account before trying inserting my FB account.

To make it worse, I lost my Twitter account, and I have not yet to bind my account to Yostar

Is there any way I can recover my Azur lane Account? It is 5 years worth of grinding, so please I really need it back.

I appreciate any kind of help 🙏🙏🙏

By the way, I remember my commander name, and server, but did not know my ID.

[lyric lodge]

You need to login on the login screen, then select the proper server (since default is newest).

[humble delta]

Hello can anyone help me regarding this problem?

[brazen depot]

I already have logging in on the login screen. With the correct email(FB), and the correct server(Lexington).

But I still find myself on a new account

That Account really meant a lot to me.

Tbh I'm really bad at this game. I keep playing this game solely because of my brother. It is one of the things he left behind.

It was my brother's account who passed away 2 year ago in a motorcycle accident.

Just having that account, and logging in daily to see what he used to spent his time is soothing me for some reason.

Please, I'll do anything to recover it.

[night parcel]

Try to find something relate to in game activities like bills, UID, screen shot account.. anything relate to that and contact Yos

[worldly smelt]

^^^

[night parcel]

[e-mail] send to this

[lyric lodge]

/techsupport

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[tough terrace]

I got a new phone recently and I lost my progress 😩. I have the UID and username. I’m not sure if these are helpful at all. I was wondering if anything could be done about it? I remember before I changed phones that the account said binded to yostar under my gmail but I could not re-login to my account and it made me start from the beginning when I tried to use my Gmail. Does anyone know?

I will try the other servers because that may be the problem

[blissful vigil]

if you manage to enter the code from the email they sent, you got into your account, its probably the wrong server thing. Tap the 'no result' words on top to check which is your played servers

[fluid magnet]

I need help from customer service but no one has replied… like my game glitched while I was getting gems..

[onyx gate]

Greetings guys

Is there an official tech support from Yostar here?

My twitter account got hijacked and suspended, sadly I dont know how else to access the game 😛

[sinful yoke]

you need to contact twitter about that, but in the meantime you can contact AL support to regain access to your AL

/techsupport

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[night parcel]

You'll have to wait
But how long you sent that?

[fluid magnet]

Since 11am my time… it’s 11pm rn for me

[night parcel]

You'll have to wait, don't when they reply you
Since they have jobs to do

[fluid magnet]

True.. I was just freaking out about the glitch because it hasn’t happened for about a year

[onyx gate]

/techsupport

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[onyx gate]

Many thanks : )

I will do that

[heavy flame]

im having a problem where when attacking in guild boss, the loading screen just stops at 99.44%

I already did the ff:
1: repair assets
2: reinstall game

[pure ginkgo]

Can anyone explain to me why I'm having this problem?

I uninstalled and reinstalled the game multiples times, that didn't work.
So I updated Memu, still didn't work.
Then I uninstalled and reinstalled the latest version of memu and Azur Lane still keeps crashing when I boot it up.
What is the diagnostic here?

[fleet iron]

U try to clear cache?

[pure ginkgo]

There shouldn't be anything in it since I just reinstalled both app and emulator.

[gaunt prairie]

Hello i just wanted to ask how can I switch my email that is attached to my azur lane account since my current email is compromised and I don't feel save using it.
Please if anyone can explain to me who should I contact and what should i do it'll help me alot. Thank you in advance.

[lyric lodge]

Only support can change that for your YoStar account. You need to contact them

[gaunt heath]

not sure but tis in this endless loading on my phone

What can I do about it? I tried on wifi and data

[lyric lodge]

Pretty sure if you get that default loading screen at this time, you need to do a full re-install

[gaunt heath]

bruh

[flat creek]

For bluestacks, how do I get rid of these non useable buttons?

[carmine hedge]

Some bot on here is using AL/AK content… is this allowable? If not is there an email to report it to?

It’s a discord bot to collect waifus^^

[night parcel]

There's button setting in the toolbar on the right side of the screen, find it and you'll know what do you

[flat creek]

i cant find it, what does the button look like?

[night parcel]

It's looks like a keyboard, but mini size

[flat creek]

Oh, awesome! tysm!

[sinful yoke]

I'll let them know

[pseudo portal]

It’s also karuta too they are allowing Skechers to make money sketching azur lane art on their game cards which cost Karuta currency that you have to buy with real money to apply the art.

drawn chibi Essex

[crude laurel]

Need help , I oftenly having infinite loading after opening the catbox

[dusty salmon]

karuta is not allowing this actually, seems you're reporting this here without ever having brought it up to the karuta team so that it can be dealt with, which we would have done immediately - we have a good relationship with yostar on this side of things through GTracer (who i believe unfortunately is no longer with yostar)

[pseudo portal]

They just banned/blacklisted me for reporting it lol

[carmine hedge]

I didn’t even report karuta and got banned in their main server

[carmine hedge]

Is there any way to recover a non-binded account?

[carmine hedge]

I have my UID and a lot of proof of it being my account

[simple mason]

/techsupport Try emailing them directly

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[simple mason]

First though, make sure you're not on the wrong server

If that doesn't help, see above

[carmine hedge]

thanks i sent an email

[tame glade]

just to be absolutely clear, it is fine for all the details on the email I use for the YAS account to be different from the ones I used for third party binding services, yes?

[sinful yoke]

they do not need to match details in any case whatsoever

[tame glade]

Thanks.

[tame glade]

okay

so i selected "generate code" twice. I only received one code. Entered the first code I received before the timer ran down.

Game is stuck in "loading" loop.

what do I do?

[tame glade]

okay

so the game got a connection error and the client says that my account is bound to a specific Yostar account, the new email I made, now.

is the binding okay now?

[reef fractal]

Does anyone know how to change location to buy stuff in Azurlane? I tried setting my location to japan in bluestacks but it still won't let me buy stuff. Is there any other location where it would work? Or am I doing this wrong?

[raw orbit]

guys what do i do if my twitter/facebook/yostar are no longer something i have access to but i have my apple id connected 😭

[night parcel]

You forgot pass of those 3?

[raw orbit]

gmail got hacked

made a new one

[kind bolt]

I am having login issues for a while now. I keeps loading for a while on the login screen. If I wait long enough sometimes I even get a log in successful message. However, when I try to enter the server I get a network error.

The problem is definitely not on my side as my internet is working fine on multiple devices.
Also, I've tried both on IOS and Android.

[raw orbit]

but i'm unable to disconnect those accounts without logging in

[coarse lava]

Same here, I get a message about sucsesfull log in but then just get network errors I am on the same netowork as my pc and my connection is just fine
server: amagi global

[tidal stirrup]

are you able to connect to the game? I cant at all on three different devices lol edit: washington server

oh nvm, posts above 😅

still i have the same problem in both AL and Girls Frontline

Blue Archive loads okay though

[tame glade]

okay

so i clicked "generate code" twice when linking game account to new email
I clicked it twice, only received one code, and used only the first code.
I entered the code, and the game showed a "loading" thing for a while.
After a while, I return, and see a network connection issue.

I click "yes", and find my AL account now bound to the new email

Did this binding work?

[night parcel]

You have your Apple link to this account, right?

[night parcel]

If everything go right, every time you login just click the Yos login, enter the mail you link, receive code and enter it, should be ok login

[raw orbit]

ya

[tame glade]

How, apart from the client telling me that my AL account is bound via YAS, do I know that things went right?

[coarse lava]

@kind bolt @tidal stirrup
I was able to log in on pc emulator and using a vpn, still unable to log in on global without one
Country: ukraine, vpn location: netherlands

[kind bolt]

unfortunately I don't have access to a VPN currently 😦 My country of origin is Hungary, my server is Amagi global.

[tidal stirrup]

Thanks. I dont have vpn on my mobile devicea, but its weird that two games stopped loading out of the blue

[fathom anchor]

anyone any idea why it just says "loading" when suppose to log in on server?

then after a while network conection failed (never happend, using bluestacks)

[tidal stirrup]

something must be off with the sever. if you have VPN use it to see if helps. CuteYan managed to bypass this issue with VPN app. I think i'll give proton vpn a try then

[fathom anchor]

but, I've been playing on the same iternet since before 2th anniversary

why does this happen now 😦

[tidal stirrup]

im using the same internet since ive started playing this game ;p i've had it happen two or three times in the past, but restarting the router helped back then. right now it didnt help, and the same problem happens in Girls Frontline while Blue Archive loads fine.

[fathom anchor]

ugh....

[fathom anchor]

thanks for your feedback / tip, just abit meh that it decided to happen x)

[tidal stirrup]

im not asking where you're from. europe right?

if so, try proton vpn with netherlands/switzerland location

im about to give it a go

[fathom anchor]

europe, yep

well I try give it a fix l8r, thanks

ahhh

(for some reason I tried on phone)

didnd twork there aswell lol

(figured I just try in-case it was bluestacks) @tidal stirrup

[tidal stirrup]

kk 👌

[pine salmon]

Not just bluestacks, same problem on mobile

I don't even get notifications I think

[mortal kayak]

fwiw, I have the same problem Bluestacks and mobile Seems to be a thing atm

[fathom anchor]

well

lets hope they fix it

cba to download a VPN just for it too work (when it've worked fine for all those years)

[pine salmon]

Can't spend money on it if you can't log in so I'm hopeful

[fathom anchor]

honestly I've maybe spend just 50-80 euro on it so far since I started playing abit before 2th anniversary, and managed to get 97% of ship collection

(some being cause they were out before I even played, like black heart, kizuna ai etc)

basically free 2 play for me

[tidal stirrup]

only ones i dont have are characters from collab where black heart is from

got 100% of everything else 😅

[fathom anchor]

yah

[tidal stirrup]

aand it worked with proton

im in

[fathom anchor]

lol

[tidal stirrup]

xD

[fathom anchor]

so

it doesnt work for me to log in

or some other

but when you pick netherlands via a VPN?

[tidal stirrup]

yeah. i created a new account on proton (forgot my old one, probably got yeeted). picked netherlands, connected

launched the game (had to hit reconnect in the game twice though), but it works now

there are three servers on free version. states, netherlands and japan

[fathom anchor]

just funny that netherlands works @tidal stirrup I mean, its basically EU aswell x)

[tidal stirrup]

yup xD

[fathom anchor]

oh well, guess I'll either try that, or spam try bluestacks

[tidal stirrup]

good luck :D

[fathom anchor]

thanks

[tidal stirrup]

proton vpn isnt intrusive like nord etc

its based in swiss, so they dont log any of your online activity and they dont have to share user data for global audits

[fathom anchor]

nice, well I try that, will probably work aswell, thanks beforehand @tidal stirrup

[tidal stirrup]

🍻

[fathom anchor]

@tidal stirrup fun thing is, AL worked for me around 06:30 when I went to bed

but wasnt working around 11-12 isch when I woke up x)

[tidal stirrup]

xd definitely something with server ;p i woke up at 9:50 (finally days off after work). so when i launched it at 10:10 it didnt want to load already

[mortal kayak]

Proton worked for me as well. Bizarre, but it's a workaround until they fix whatever is going on

[fathom anchor]

ahhh

yah, kinda weird

guess soon as Im connected to ntherlands

I just start game and viola?

yup definetly worked, lmao

thanks to the peoplementioning Proton VPN

[tidal stirrup]

funny enough. i just tried logging in without VPN on

and it logged in

https://tenor.com/view/sxv-wtf-gif-23560064

[mortal kayak]

Yeah, it works on my phone now as well dito Aether Gazer, another Yostar game so perhaps they've fixed whatever issue they had

[night parcel]

Should contact Yos to unbind those linked social network, better fast because who know if that thief know you play AzL or no

[night parcel]

Just try see you can login or no with it

[tame glade]

Ah.

I can do this with multiple Bluestacks instances, right?

[raw orbit]

ty man

[night parcel]

Wdym

[tame glade]

PCs can run multiple Bluestacks instances.

I wonder if I should make another one to test AL account bind integrity.

[night parcel]

You mean another account?

[tame glade]

ne

[night parcel]

What should I understand for that

[open relic]

So I cleared the boss of a story stage and then it timed out because the attack time exceeded, now I can't do any story stages because it says the (completed) stage is still in progress, and it doesn't let me retreat from the stage.

I can provide screenshots if needed

ok so I relogged and that seemed to fix it

[stiff lodge]

Hello, I recently reinstalled mumuplayer and Azur Lane and my game data was deleted, I think I linked my data but in the end I logged and I started again with a lvl 1 account, who should I contact to recover my game data? ☹️

[dusk plaza]

Hello, I run azur lane on a pc using bluestack player, and after a hiatus decided to go back on it. However, it appears to state that the version number is mismatched, though I have attempted to fix it multiple times, it has yeilded the same result. ANy advice on fixing it, or at the very least, does anyone know what is occuring?

[night parcel]

Have you checked your correct server?

[raw stump]

🤔

[fervent pewter]

Hey there, can I talk to someone about recovering my account?

[fervent pewter]

I had an account but after installing Blue Stacks, which was a whole other thing, I had to change accounts on my phone and then reinstall the game and now I don't remember what account I used on my phone. I know the UID though.

[fervent pewter]

I really need to talk to customer support or whatever. Does someone have an email address or something?

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[fervent pewter]

Thank you 🙂

I found the contact on another thread, emailed that but it turned out to the jp one. They kindly emailed back and asked me to contact the EN email which I did. They got back to me straight away and said they'd look into it.

[ornate walrus]

this is sus. my game keeps freezing as im autorunning on opsi

[steel solstice]

I'm returning to the game after a few months but all I remember for my account is my commander name and server, is there a way to recover it with just those?

[night parcel]

No UID?@steel solstice

[steel solstice]

Unfortunately no, I don't remember what it was

[outer herald]

@steel solstice did you bind your account with what's on this pin here?

[steel solstice]

Yes I bound it to a yostar account

[outer herald]

As long as you remember your email and use the steps to log into you bound account it should be there no problem, you just need to check which server you were on

[steel solstice]

I don't remember the email, just my server and commander name

[outer herald]

Did you use another bind, like Facebook or Twitter as well?

[outer herald]

@steel solstice if you don't have those two just send the support an email in this response, saying that you lost forgot your email for your account and give them the info for it

[marsh basalt]

What i can do if i can't log in with Facebook and Twitter?

[lilac jolt]

Hello. I cannot access my account. It's been a long time and i remember only a few details about it. I have access to the two potential emails the account could've been bound to. I remember it could be one of two usernames.

[frozen dawn]

I tried to bind my account to Yostar, but it said that I already binded it to another account (UID 100200). I tried logging into the Yostar account but found that I had no accounts in any server. What should I do to bind my real account to my Yostar email?

[lilac jolt]

I tried sending an email to the email address specified but it says that the email bounced as spam

/techsupport

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lilac jolt]

They found my acc associated to a twitter

The problem is that the twitter username doesn't exist now

Because it was a google email generated twitter

I don't think i ever deleted the twitter acc

I did contact twitter support

But its icky

They want my username for everything and aren't accepting the one yostar sent me

They say its invalid

When i try, it says "verify your identity by entering your username"

And they're not accepting the one i have

[marsh basalt]

Failed log in with FB and Twitter

K

Both my accs blocked

Ye

I have picture with my account id

Okay

[lilac jolt]

I'm surprised too why they keep asking for the username. But with how twitter is changing i wouldn't be surprised if it was new policy or something

I'm now verifying the ownership of the account

Thankfully i remember my oathed ships and stuff

Yus tysm

I dont have screenshots but i remember my ships/oaths down to a T

[fresh rain]

is there a way I can change which fb account I log in with on AL cause am trying to relog into an account I can remember having but I just can't swap the fb account it uses tot log in

[fickle imp]

Tried loging in to my old account which was bound to yostar and facebook, but when I entered Washington, the server my account was on, the tutorial started

It's been some time since then and I started playing on Amagi, but still wanted to try

[round rock]

hey. i am trying to download azur lane on my iphone and the app isn't available in my region.
i changed my region to US and downloaded it but the download speed to download the assets is terribly slow
what can i do to improve it?

[night parcel]

Should I assume this is the answer to the above problem ?

[night parcel]

Stronger connection

[fickle imp]

i'm just curious if it's possible to restore it

[night parcel]

If you rmb at least the UID of that Wash account, should contact the Yos via email

[round rock]

it is a very strong connection already, just did a speedtest and its over 500 Mbps

[fickle imp]

I just have screenshots from an anniversary

[night parcel]

Nothing elsy like this?

[fickle imp]

no

i can try searching by friend search maybe

I remember the name of the account

[night parcel]

You know any friend on that server?

[fickle imp]

no, unfortunately

[night parcel]

/techsupport

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[fickle imp]

i'll contact them and see what can be done

[night parcel]

Maybe should mail ask them see what they can do or what they need to recover that

[fickle imp]

found myself in the friend search btw

doesn't display the uid tho

[twin bronze]

I need help I can't log in to my old account. What to do

[dusk plaza]

Since I recieved no reply last time, I shall post this once again:
Hello, I run azur lane on a pc using bluestack player, and after a hiatus decided to go back on it. However, it appears to state that the version number is mismatched, though I have attempted to fix it multiple times, it has yeilded the same result. ANy advice on fixing it, or at the very least, does anyone know what is occuring?

[night parcel]

Explain more about this pls

[twin bronze]

My Phone broke and i got a new phone when i tried to log in on my new Phone with twitter or Facebook it star over

[night parcel]

Do you have anything prove that it's your account? (

[twin bronze]

I now the account name

[night parcel]

Any friend of you on that server?

Hold up,

[night parcel]

Can't login...have error with twitter/Facebook login?
Or success login but error to be in game?

[twin bronze]

Is like my mine account got deleted or something when I look up my game name I can find it

[night parcel]

So.... it's fine with Facebook/Twitter login?
But wasn't able to IN GAME?

[twin bronze]

Yes

I still have my level 33 account but can't find my mine account

[night parcel]

Well, that should be easy

/techsupport

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[night parcel]

Write an email, tell them that you login with Facebook/Twitter is fine but when you try to IN GAME, the game not let you in

Something like that, then send to them and wait for response

This not a forgot email/Facebook/Twitter login so...still not the worst situation here

[shrewd bay]

how to unbind an account?

[night parcel]

[e-mail] contact via this email

[marsh basalt]

When I logging in with Facebook Im starting from the tutorial can someone help me?

[sinful yoke]

what server do you play on?

[marsh basalt]

Amagi

[fresh rain]

tried that, but when I click on the fb button again all it does is ask if I want to log in using the same fb account

emulator

bluestacks 5

when I click on the log out button, it just greys out the screen a bit and doesn't log me out at all

as well as not even letting move up or down on the page unless I click to remove the greying out

yeah, there's no popup

[marsh basalt]

It doesn't show another profile

[fresh rain]

it's worked, tyvm

yeah, I can log in with a different FB account now

[marsh basalt]

Ye

Yes

[solid elm]

Yeah, FB is screwed now

Can't loggin since the mandatory update

[calm saddle]

I play on mobile and I have stable good Internet but after playing for around 5 minutes, I get the "loading" sign that shows up and it's infinite. I searched around for some solutions but most said it might have been bad WiFi. This problem has been happening for months help

[solid elm]

If you tried repair assets, and worse, fresh reinstall, I think it is ISP problem, not hardware or software. Try to play using proxy .

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[solid elm]

I'm tremendously sure it is not a game freeze issues. The mini-browser-thing turned white without loading. Normally it would load and disappear as I sucessfully login into AL. I'll try to fetch a video when the update finished.

[tropic cliff]

can i know if my twitter account been ban am i still be able to get back my game data?

||(and i really dont know how the hell my twitter account get banned||

[dusk plaza]

Since I recieved no reply last time, I shall post this once again:
Hello, I run azur lane on a pc using bluestack player, and after a hiatus decided to go back on it. However, it appears to state that the version number is mismatched, though I have attempted to fix it multiple times, it has yeilded the same result. ANy advice on fixing it, or at the very least, does anyone know what is occuring?

[sonic juniper]

Burh

[deep canopy]

Hello I’m looking to get back on my account after a hiatus. I binded my account multiple ways a while back. Yes I tried all 4 ways and made sure my server was correct. All are making me go to tutorial

[humble delta]

I am stuck here. Any solution aside from redownload the entire assets? EDIT: I ended up redownlad everyhing

[spare dust]

So I'm trying to move my old account from old phone to my new phone am I supposed to go through the tutorial or skip it

[dawn apex]

can't login in game, it says error networking code 100404 iirc. even wifi or mobile data won't work. also i'm in indonesia

[loud sedge]

had the same issue, i created a new instance and now it works

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[frosty oyster]

Game is just stuck loading at 99%

Tried fixing assets, haven't helped

The game says everything is allright

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[trail pumice]

I've already cleared the dorm, saved a new one which doesn't use these decoration, created a new one and i'm not able to use them, as the game tells me it already is being used, already restarted game.

[sinful yoke]

are they in second floor?

[trail pumice]

they were, i keep forgetting about it

[solid elm]

This is absolute BS

[dusk plaza]

If I delete it without binding, would I lose the account?

[sinful yoke]

have you tried updating your game through app store/google play?

it will make you lose the account yes, but you can recover it
but that error is simply bc your game is not updated, I read your messages and it doesnt sound like you tried to make sure your game version is up to date

[solid elm]

I played on phone and it seemed to work. Anyway, for some reason it also told me to download data AGAIN, and fuck that shite. I'm just going to wait for unlimited FUP period at midnight.

"Asset needed to bootup the game is missing"

I LITERALLY FRESH INSTALLED IT THIS MORNING

[queen shore]

I've been trying to have AL on my SD Card instead of my phone's storage, but for some odd reason, the files download is directed to the internal storage instead of my SD Card. Is there a way to redirect the file location to said SD card?

Ah, I forgot to say the reason why is because my phone's storage is a few GB's away from being full and yet the data download is making that happen

[solid elm]

Only via root install, which is risky due to many reason. Primarily wrecking your phone system due to the need for factory reset. Back when AL was still tiny, I played it out of a pre-rooted phone I bought from my ISP.

[queen shore]

Ah nuts

[carmine hedge]

Hay after I finish updating the game I'm stuck at loading screen any tips I cleared cache several times but it didn't help

Is there anyway like removing last patch data and reupdating

[sinful yoke]

al does not run on sd card and cannot, it will be extremely buggy

[sinful yoke]

if a vpn doesnt help, the only idea left is to reinstall

[carmine hedge]

I'll give it a shot

Reinstalling seems to be only valid option damn my data 😭 rip

For kearsarge

[vagrant harbor]

Same here

It's the second time in 30 days the game ain't loading. Can you please explain what is happening here?

After the previous update there were troubles loading, and here we go again... 😦

And exactly?

[tropic cliff]

Alright 👌 thank you

[vagrant harbor]

Why should I?

IMO, devs shouldn't make people change devices just because they made some updates into game... It ran well all these times before

Furthermore, before patch the game was loading pretty good.

(the current update, I mean)

[sleek wigeon]

Could be internet issue or some files corrupted in the game

[vagrant harbor]

It's exactly not the internet issue. Corrupted files, maybe. But it all to the downloader and constant updates on the first two days. The manner of kickin the player out of game with "your game is outdated" message is kinda outrageous. And after that, a long loading time... (((

I don't like to reinstall all the game anew, but looks like it's the only option. Unless some additional patch would be implemented. It means at least a full day wasted, because of authorisation difficulties.

Perhaps the devs could add "reinstall the current update" button into the game client?

Instead of arranging Akashi's shop panels.....

[true ferry]

My iPad space is getting hogged up due to the game, where do I offload some of the optional game stuff again?

[sleek wigeon]

I think the only way is to reinstall the game and select the option below during the reinstallation

[calm saddle]

How do I open the debug window on phone?

[sleek wigeon]

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[true ferry]

F##k, I offloaded the game and now I can't reinstall it due to space issues.

[sleek wigeon]

Sadly you have to free enough space on your archive until you can reinstall the game

[true ferry]

That's what I'm trying to figure out; the game takes up so much space barely anything else fits in it.

Update: I went for a full delete of the app then reinstalled it, by the time I resorted to and completed this, roughly an hour has passed.

[calm saddle]

Error message showed up around 3 or 4 times. Idk if the logs show anything useful for the cause of these constant errors

[calm saddle]

Oh I see

Well that's unfortunate for me lol

Thanks for the info tho

[carmine hedge]

It's not I'm currently using a redmi note 12 pro plus

Reinstalling was success

It's better to keep a backup of obb files I think

[glad mason]

Is this normal guys?

[viral wolf]

Oh yeah, that's normal

[glad mason]

I see ... It just my whole game play so lag .... I can't do manual since it'll be unbearable to take control without fps drop/skip

[pastel yarrow]

Anyone here use Gameloop to play AL on their PC? I can't get mine to boot up

It just stuck at the loading sreen

I tried reinstalling the game, still doesnt work

[gleaming sphinx]

Its debug mode

Reset game to deactivate it

[vagrant harbor]

Me too. On a smartphone. I'd like for a hotfix to be released ASAP

It's the second time in a row; previous update had the same problem before being patched.
I'm kinda... displeased

[silk bloom]

umm...here is where i should report that the mail with the compesation for the madatory updare dint get me?

[loud sedge]

Hello, can staffs bind my AL account into another "saving" account?

[quick crane]

Hello, I just reinstalled AL on Bluestacks and I have lost my account. I had some ingame purchases and would like to resume from that account. Is there any way to get my account back?

[pastel yarrow]

Did you bind your account with Twitter or Facebook or YoStar account?

If not then.. tough luck sunshine

[quick crane]

i dont think so, but i do have the receipts through google play so i was hoping those would help

[pastel yarrow]

Have you try YoStar website tech support? Maybe you could file a ticket there or something

[quick crane]

i will try that then, thanks!

[loud kelp]

Hey, I keep getting "unkown error 1" when i try to bind a yostar account, so i am unable to bind it as whenever i generate a code it would just say unkown error 1.

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[rare sequoia]

Uh help I don't understand what's going on

It just stays like that and it's not the only game

[coral blaze]

bruh memu crashes when I play azur lane 💢

[hybrid hemlock]

Guys, can I change that gmail address to something else ? I dont see anywhere to unbind that.

What happened is ; I have 2 Yostar accts, it seems. And my secondary account is where my main azurlane acct is 😦 So I wanna switch em around.

[zealous matrix]

where i can a talk about a account ban ??

i think was a for a refund of money, no more reason but i invested a lot in the account i lost

the refound was by google, but before the refound i didnt see a solution for my problem now a month after i got a banned

i didnt do anything more, than that now my account for years gone

i already send a email but no response at all for now

[zealous matrix]

was a refound like 30 dollars in a account i invested for years easy more than 200 dollars

[sinful yoke]

wait for support to respond

[zealous matrix]

ok thank you

[night parcel]

Contact sp

/techsupport

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[loud kelp]

from the ingame settings after i got my AL game account

[flat topaz]

After the update on my Samsung, the game is just stuck in the "update complete" loading screen and freezes there. I can still cycle between the different nations loading screen tho

Like so

[raw wolf]

Can I play AL on both pc and phone or can I only log in on one platform at the same time?

[valid iris]

My game keeps freezing. Android tablet

[keen river]

Please how do I make my brightness stop automatically turning up on my Android phone while playing Azur Lane?

I have adaptive brightness OFF in my Android settings.
I have the "turn down brightness and performance during Auto" setting in Azur Lane turned ON.

Still, it continues to light up bright constantly. I can't have my co-workers seeing anime tiddies please help.

[haughty plover]

Hello, I want to issue refund for a skin I bought recently (Essex dynamic skin) because it is broken (it was fine when I purchased it) how can I do it and where do I need to send it?

[nova ocean]

Hello, I was wondering about account recovery and who to contact. I did send an email but I was wondering if discord would be faster.

[sinful yoke]

skins cannot be refunded no

[haughty plover]

are they gonna fix it then? I can't play the game when it is on as secretary

[sinful yoke]

wait for email

repair your files in title screen

[haughty plover]

Have done it before, but I will try again

Then whats the point of Dynamic skin?

[sinful yoke]

his files are broken, he is repairing

[haughty plover]

I am guessing Dynamics are in "Repair Assets" and not "Repair L2D"?

[sinful yoke]

I would assume so, but you should do both

[haughty plover]

ok

[haughty plover]

Done with assets and got this, tried l2d and this was given right away as well. The skin has not been fixed

[haughty plover]

Can I still not get gems refunded?

[thorny ginkgo]

what happen to my game?

[thorny ginkgo]

still black screen

[solemn cloak]

Hello

What email can i send my suggestions to Yostar CN?

[agile herald]

I can’t login through Twitter, and I keep getting this text. What do I do?

[rocky brook]

Can't log in also

[gilded cedar]

I can't reach the log in screen

[hoary prairie]

Is Twitter having problems or something?

Im having an issue with trying to unsuspemd my hacked account.

Im worried about my azur lane data on it

[tiny parcel]

Is there a chat i can go to about changing my accounts email address? I cannot find the button in game to do anything. I am linked via E-Mail account (So Yostar account i assume is what its called)

[north shore]

The pricing text looks weird

[gilded cedar]

Reinstalling azur lane didn't fix my app

[exotic elbow]

Downloaded azur lane to a new phone but after I open the app and the 3 logos from the start dissappear the screen goes black and nothing happens, suggestions?

[fringe walrus]

hello, if my current phone is broken and i have no access to anything, if I get a new phone I should still be able to transfer my azur lane data to my new phone? Or would I have to email Yostar about the account being able to be recovered on a new phone?

[carmine hedge]

If I had my account tied to my Twitter account and that Twitter account was disconnected from azur lane can I still log in?

Haven't played in like 4 years but don't want to have lost $40

[urban osprey]

i just start playing the game
and noticed i don't have a EVENT banner when will it show up?

• can anyone tell me who is on it?