tech-support

[nova plume]

Idk, I didn't saved it the first time

Idk if I can see it on the title screen, even if I reconnect

[sinful yoke]

you cannot see it on title screen, do you know your username? @nova plume

[nova plume]

Yup

[sinful yoke]

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

please contact them for account recovery then, let them know what your problem is and they can help you better @nova plume

[nova plume]

Noice, thanks

[plucky canopy]

Yeah it was, im pretty sure

Darn ok ty, ill try that and hopecit works

[stone jasper]

What version of android and which abi settings should I run for optimal Azur Lane performance on Emulator?

[stone jasper]

I've been running BS5

The options are x86 or ARM. Both in 32 or 64 bit.

Hmm, I see. Thanks for the help

[rare mulch]

So, I few weeks ago I got a new phone and redownloaded the game, only for me to lose all my 2+ years of progress. I thought it was linked to my Facebook account. Is there anything I can do to get it back?

[rare mulch]

Correct. I’ve changed devices once before and the process worked fine.

But that was over a year ago

[rare mulch]

Well, tbh I deleted the game when I didn’t there was any hope left so I’m wising for it to redownload now. But I’ll let you know when I try it

[glacial garnet]

I'm trying to log in to my account through the yostar thing but it's not sending the email with the code.

[worn shoal]

same here

[brittle creek]

Anyone having an issue where the game never loads? I get to the main screen but the manjuu bar is frozen and never loads. This fixes itself when i close and reload the game.

[rare mulch]

@carmine hedge It’s saying no data for all of them

[sinful yoke]

lets not be using that term here, thank you @random trench

[stone jasper]

So after reinstalling my emulator I get with I try to login with my yostar account, but I never receive an email.

[stone jasper]

Yeah, I did. Just thought there might be some auto lock if I login if from different devices to often.

[thorny socket]

Is the azur lane apk on play store fix yet

[junior goblet]

halp

cant buy gems

[dark charm]

So for some reason

I’m not getting a verification code

For when I login with my Yostar account

I used the right email

But no code was emailed to me

I checked spam fold

But none there either

[topaz bronze]

hello, is there a way to retrieve an account that's bind to a suspended twitter account?

what is the link for yostar support

[trail wind]

umm why is my battle keeps look like this?

[high radish]

I’m not getting a verification code for bound yostar account. Sent correct email . no code was emailed to me. Checked all folders no email.

[high radish]

It's a bug

[trail wind]

how to remove the bug then?

[long drum]

Have you checked to see if there is an update on the place you installed the game from? Thought they did a patch to fix the black screen

[trail wind]

umm no

already login few times and no new update

[long drum]

I would check the Google play store just in case. If it persists, you can email them officially "[e-mail]"

I'm not official, so also wait for someone to officially answer

[long drum]

This is customer support, they helped with the battle pass error a year or 2 ago

[sinful yoke]

have you tried changing your internet connection or using vpn

[trail wind]

wait

already change connection but still the same

[long drum]

I found a set of instructions to fix the error you're encountering, although it's specifically for the Chinese and the Japanese version, but may have some similarities https://pastebin.com/9r9XThCr

1. Close your game app. It is necessary that the program is completely closed.
2. Clear your game app CACHE, only CACHE. NOT DATA. Try to start a game app again.
3. Make sure that you have enough free space for update installation in your internal storage, you need a minimum 1 gb of availible space. If you don't have it, free up some space and try to start the app again.
4. Make sure that your game app have all permissions granted. If not, grant it and try to start the game app again.
5. Make sure that your QooApp app or ApkPure app have all permissions granted. If not, give it the all the permissions and try to start the QooApp app or ApkPure app again for the update, then try to start a game app again.
6. (Only for JP version) If you still have issues, you should try download a .obb files from MEGA storage and put them manually into your internal storage /Android/obb/com.YoStarJP.AzurLane/
   Actual obb files MEGA link can be found on QooApp JP version page. YOU DONT NEED TO ROOT YOUR PHONE/TABLET OR EMULATOR FOR THIS OPERATIONS.

[long drum]

This is a bit of some extra information, hope it helps

If you are using a mobile phone and got the game from the playstore, you only need to follow the first 4 steps, the rest are from getting the game from other sources

[mental bison]

I have the same exact problem as that guy and followed the steps but it still doesn't work

Should i just email support or nah

[junior goblet]

so yeah does anyone know the answer for this? thanks

[long drum]

Might as well, hopefully they send a report on the issue to the devs to be worked on

never had that problem myself

[mental bison]

I think this started when i manually update azur lane on playstore

[long drum]

what payment country is this from? I had this issue in japan, but worked after I switched back to US

[junior goblet]

indo

[long drum]

Have you tried using a Nord VPN to switch to US?

[junior goblet]

ill see what i can do

[long drum]

The game got region locked except for certain countries, so you need to have an american google play account in order to make purchases now, I noticed this a year ago

[high radish]

Still not getting verification code email

[long drum]

@junior goblet also my apologies for the ping. Many users had this problem, so it's a google play issue

[trail wind]

still got the issue tho even already do the clear cache thing sir

[junior goblet]

its understandable

[mental bison]

Same

Have u emailed the support team about this?

[trail wind]

not yet tho cause only got the issue in my phone that is usually used more

what's the email for yostar tho? didnt know that

[long drum]

[e-mail]

[trail wind]

thanks

[long drum]

Np, that's specifically for EN server. If you need CN or JP, they have different emails

[sinful yoke]

if you cannot load battles or have graphical bugs, repair your files

if your repair gets stuck and does not move past 37%, reinstall

for issues that persist after both solutions, write for help here

[junior goblet]

i feel like this might be a recurring problem everytime google play updates

[trail wind]

ow yea, i try to repair assets but it gets stuck at 37,84..%

[nova gull]

Ok let's try again: Account bound problem with her 4th mission having never appeared. Restart, repair and reinstall didn't help. Is that fixable?

[delicate grail]

Who do I email to unbind my yostar account?

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[delicate grail]

Thank you.

[static hearth]

"I've been stuck here for a very long time, does anyone know how to fix it? Even after reinstalling, it remains the same?"

[nova nova]

so im dumb and deleted azur lane like a week ago so i could save some storage on my laptop, i just redownloaded it and i cannot get back into my account ;-;

had to find a picture of my profile from a long ahh time ago just to get the name right

and on that account i never logged in with twitter, facebook or yostar

ive been using that account for like 7-8 months

[high radish]

Still not getting verification email to bind to my yostar account so i can get back to my game following a reinstallation of the game on my android 13 phone.

[nova nova]

it’s joever

WHY TF DOES IT PERMANENTLY DELETE THAT IS SO STUPID

[sinful yoke]

/checkbind 207629155

[carmine hedge]

Bridal Z23

Bind Status

Twitter

❌

Facebook

❌

YoStar Account System

❌

Apple ID

❌

May 25, 2023, 2:27 AM

[sinful yoke]

contact customer support

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

next time, bind your account

because maybe your account will really be permanently deleted somewhere else, dont take the riskk

[valid ginkgo]

My account was bound, but the timer is only giving 30 seconds instead of minutes.
It's also not sending the emails anymore?
Is this happening to anyone else?

[sinful yoke]

I will check

I got my code, so make sure you sending to the right email

and if you spam it, it will obviously flag as spam, you probably need to wait

[hybrid sandal]

I'm gonna install AL, is the app in play store updated for this event? (back from hiatus)

[lyric lodge]

No, patch isn't out yet. You still need to install about 8GB anyway, the latest patch wont add too much

[hybrid sandal]

I dont have to update from play store again if I install now right? just in game for the rest?

[lyric lodge]

[hybrid sandal]

thanks

[unkempt obsidian]

So anyone can tell me how to fix this? Any steps? I play on REVVEL 6 PRO 5G, I haven't found a solution for this.

It does this on start up when I try to download the files, I have no solution for this.

[grave quiver]

Hey, you guy know how to purchase game currency in region block. I had try to lookup but no avail

[misty kestrel]

Mines making me start over like I don't have an account even when I try the yostar login

It fixed itself through email verification

[shrewd creek]

ok people i cant buy the lucky back i tried and then this happend

[vast quartz]

this is mainly due to internet error, just wait 10 min and try again

[shrewd creek]

still cant buy it cause some error on google side and then there is this bug api not supported or smtk

[fiery junco]

I need help

[shrewd creek]

got that kinda thing now

[fiery junco]

Compré el paquete de summer pero no sé refleja en mi cuenta

[shrewd creek]

use english here mate

[junior goblet]

also still cant buy gems because of that google play store error

[shrewd creek]

ok so its not only me good to know 👍

[frail path]

I can't link my yostar account because I accidentally tried to link it on a new device without realizing i hadn't linked my actual acount to yostar yet.

[turbid kite]

Any one else stuck at the loading page?

[knotty widget]

game is stuck in loading page and when I click login it just goes to the download screen and back to login screen

[grizzled stirrup]

Idk if anyone has this issue, but ever since moving to another country I am unable to do any purchases...

[junior goblet]

idk why and how, but a 2 weeks ago i was still able to buy gems just fine

[shrewd creek]

[turbid kite]

Alright it works now i had to update my emulator and reinstal the game.

[shrewd creek]

still cant buy this lucky bag anyidea why ? i got the money and everything, no idea if its google fault or AL

[frail path]

thanks

[knotty widget]

I ended up having to repair a l2D skin to get back in

[shrewd creek]

didnt think about that will check it

[trim zodiac]

excuse me??

ok, thx

[junior goblet]

i tried it but it still says the same thing

oop nvm for some reason changing the account of my google play store somehow fixed it

[solemn bone]

Dude i'm stuck at loading screen help, also i've been cleared cache and reboot my phone but none can work

[shrewd creek]

still the same

and this

[grave quiver]

Same

[shrewd creek]

i tried VPN too

[grave quiver]

Is use VPN to tried to purchase but that still not work

[shrewd creek]

from what country you are @grave quiver

?

[grave quiver]

Vietnam

We get block in 2019 I believe

[shrewd creek]

hmm Poland here. Isnt Viertnam have banned the AL?

yeah

[grave quiver]

I use APK to play

I think the only solution is using emulator and run it game in PC

Easy to deal with than using phone

[shrewd creek]

i tried on both devices nothing work for me

[nova gull]

No one?

[snow bone]

tried to help this guy in AL general because no one here apparently replies idk why but okey, so can anyone help, he tried everything and still doesn't work

[solemn bone]

I already do all of this

1. Clear cache
2. Reboot the phone
3. Update the app
   But the problem still here

[opal grotto]

There is a way, you need to change your Google play location to a country that didn't ban AL or something similar, like America, Germany etc. However, your purchases may get more expensive since different country taxes

[snow bone]

and chat still ignores yeah I wonder what is this chat for some times I now remember why is the only chad I had hidden

[grave quiver]

I know abour that but the issue is i don't know how to change Google play location

[opal grotto]

Youtube should have videos for it

[grave quiver]

I doing all the methods YouTube video recommend but avail

*not avail

[opal grotto]

Hmm come to PM

[grave quiver]

I don't think this gone work

[snow bone]

not for this guy I'm talking about problems I also had and other ppl I saw having or either general chat solved them, or they did it their self, just like I did the two times I asked for help here

[grave quiver]

Your app files is corrupt I think
Re-install is only solution

[solemn bone]

I ALREADY DO THAT

[snow bone]

he tried

[solemn bone]

I already updated and reinstalled the whole thing again

[snow bone]

well go for tech support the real one, manjuu or, do you have VPN?

[solemn bone]

But the problem is still there

[snow bone]

any?

like any VPN from an antivirus you have? or any VPN in general?

[grave quiver]

I think this Is connection problem, tried to used another wifi?

[snow bone]

or mobile data so you can confirm it but yeah the VPN can also be a thing if you have one of course

[grave quiver]

I think this problem is the same as "dock data synchronization error"

[snow bone]

which one is that?

[grave quiver]

Can't connection with server because of bad wifi

Used date corrupt when tried to connect to server by bad wifi

[snow bone]

oh

[solemn bone]

I already write the problem to costumer service and also, there's no internet connection problem

It's all good and fine

Only black screen at the end

After this display

Back to this

Blackscreen and restarted the whole thing again

[grave quiver]

Hmm then this is not thing I can help

[sinful yoke]

have you tried changing internet connection or VPN?

[solemn bone]

I already do that

But nope

Still not working

If this problem still persist in the next day i would trying to do all the things that i can do

For now untill there's a little update

[elfin crag]

Have the same problem here

Even reinstalling twice

I'll be glad if there's patch update

For this exact problem

[nova gull]

Posted it there and someone told me to try here

It just never appeared. Nothing different from all the other memories. xD
But will do thx

[short fern]

I keep trying to generate a verification code to bind my account but I'm not receiving one, not even in my spam folder

yes

its been at least 15 minutes maybe ill just try to bind my account to twitter instead

[wanton ocean]

My friend got the noshiro swimsuit skin and his background is different than the one i have wondering whats going on?

https://cdn.discordapp.com/attachments/675541499391377409/1111417904341192734/image.png

he tried both assets and l2d

[elfin crag]

I'm gonna reinstall my game once again

I hope this one helps

[wanton ocean]

he just restarted the game and said it was the same

he said he got a message that says "No exception" when he repairs?

ios

iphone 13

got it, my friend said hes gonna try reinstalling

[uncut gulch]

Does apple cash usually take a while to go through for gems?

Aw man

I guess it’s good I did it the first day of the event

[tough dirge]

The game is really laggy today, after the update.

Xiaomi redmi note 8 pro, MIUI global 12.5.3, Android 11+

Is it the game or my device is struggling after the update?

Only once, during the last Foch rerun event. Lag and/or stutter, I often confuse these 2 terms.

60 FPS. Lag/stutter happens in main menu right after the login (secretary and UI appear, like, 2-5 seconds later), and during new combat results screen.

Thank you, will do

[tough dirge]

OK, did everything except clean reinstall.

It seems I got myself longer loading times, but the actual gameplay runs somewhat smoother.

[wanton ocean]

friend reinstalled but hes not getting a yostar code?

I just tried to do it on my account and same thing happened is the account recovery down rn?

[thorny socket]

Same I didn't get yostar code 😢
Luckily using Facebook to login still work 👍

[balmy hearth]

is there something wrong with verification code for yostar account? i am not getting any emails :/

[brazen pelican]

the new win/lose screen is slower than the old one

[modern echo]

yeah, same. I'm not getting the verification code

[grave quiver]

I already change my Google Play location, the problem now is how to buy currency. The game still not let me do that

[steep mural]

how do I contact yostar directly? I have a problem with jewel shop payment using iOS

[solemn bone]

Android, oppo a3s

I hope there's a compensation update for this rare kind of problem

[vagrant herald]

Hi I am trying to come back to the game but I do not see me account on any of the server. I am playing the game on the same Ipad that I used to. Is there anyway I can recover the account if I have the apple receipt of my prior purchases?

[sinful yoke]

do you have your UID?

[vagrant herald]

No I don't

[sinful yoke]

do you recall binding your account at all?

[vagrant herald]

might have binded it either to my old facebook (which I do not have acess anymore) or yostar let me see if I made and account there

[true bison]

i need help recovering my account

[sinful yoke]

okay, whats going on?

[grave quiver]

I think I'm not update my Google play long time now. So I gonna give this a try

If that not work then I think I gonna to send submit

[true bison]

so i was going to bind my account to the yostar and it didnt work so i thought why not exit the game reopen it and try from the main page didnt know it was going to make a new account so now im just trying to get my account back i dont remember the UID but i do remember the lvl and server and name it was on

[vagrant herald]

Yeah I think it was binded to my old facebook account damn it

am I out of luck? even with a purchases receipt?

[wanton ocean]

Do you get the tutorial when you reinstall azur lane?

[vagrant herald]

yes I was on the lexington server and when I logged in it sent me to the tutorial

[sinful yoke]

contact customer support for account recovery and tell them you do not have access to facebook

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

ah okay yes, main menu is for logging in so you overwrote it, fortunately your account is still recoverable so make sure to email support as well, their email is above

[wanton ocean]

One of my friends reinstalled the game earlier cause their noshiro skin's background wasn't correct even after repairing all assets and can't log into his old account anymore through yostar

he says it was definitely linked

[sinful yoke]

make sure he is logging into correct server

[wanton ocean]

yup

he got the tutorial and all though

[sinful yoke]

if he says its linked yet its not appearing, it might have not been linked

do they have their UID?

[wanton ocean]

yeah

[sinful yoke]

can you post their UID? I can double check it

[wanton ocean]

https://media.discordapp.net/attachments/675541499391377409/1111417559288389724/IMG_1339.png?width=1465&height=676

[sinful yoke]

/checkbind 206665906

[carmine hedge]

Bridal Z23

Bind Status

Twitter

❌

Facebook

❌

YoStar Account System

✅

Apple ID

❌

May 26, 2023, 4:32 AM

[sinful yoke]

can they click this button in server select?

also just to make sure, there is a step by step guide on how to login to yostar account properly im pins if thats something theyre confused with

[modern echo]

isn't login with yostar broken atm? I'm having trouble

[wanton ocean]

tyvm he got it

he says thank you too

[sinful yoke]

no, its not broken

[modern echo]

the verification email doesn't send

[mint granite]

https://cdn.discordapp.com/attachments/131285822958731264/1111410309148717148/Screenshot_20230526-073014_Azur_Lane.jpg
https://cdn.discordapp.com/attachments/131285822958731264/1111410309471686726/Screenshot_20230526-073006_Azur_Lane.jpg

is there any way to fix this issue?

saw that others were having the same issue as well..

tried rebooting device/relogging into play store/reinstalling the game but it still doesn't work

[vagrant herald]

I was able to get my account via facebook. Now I am trying to rebind my account to yostar to be safe but I keep getting the error that the third party is already bound to UID 100200. Is there anyway to fix this?

my UID is 137654789

[mint granite]

I'm not sure, it was fine before but I can't seem to buy anything after this new update

I contacted the yostar support and they asked me to do the things that I've already tried (restart device, etc) and it still didn't work so i was curious if anyone actually had this problem and managed to fix it

They didn't suggest those but I did try reinstalling the game on my own but it still didn't fix the problem

Android (Samsung)

A72

So I guess I'd just need to wait until Yostar fixes this issue..

Yeah, thanks for the help, really appreciate it

[rough parrot]

hello so i have a similar issue with in game purchases, AL is not available in my country and i've tried using a third party site and changing my location with vpn but nothing works

idk if changing my location in play store would work, from what I've read it would take a whole year for me to be able to use my credit card again if i do that

[rough parrot]

IT WORKED

thank u so much!!!

[unkempt linden]

Hi there, I just complete event hard mode HT3 and still 0 process on it. I have same feeling when finish HT2. So is there like story mode you have to complete first and then can start process to 100%?

[sharp crest]

what you finished was HTS1 instead of HT3 which is effectively a one-time stage which goes away once you complete it and then HT3 shows up for real

[solemn bone]

I would probably reinstalling the al again for the third time

Since i'm still stuck on loading screen

[lone sandal]

Ok, viel Spaß!

[vivid forum]

Hey I got 2040 of the event shard things and it wouldent let me claim the gold so I logged off and re logged and it said I was still at 1800 than I tried clearing T3 and I cleared it but it says 0% what's up with that?

[supple dome]

Same here, happened twice already, first back to 1430 from 1500+, then back to 1880 from 2030

[sturdy owl]

Before I can any further with a bug report, I've had one confirmation on this in the general channel, but after this update on iOS on a ipad pro I've noticed from the Login successful prompt to loading the port screen there is a noticable delay when it used to be almost instant. I've restarted device, its up to date on latest iOS. I thought maybe its server load possible with alot of people being logged into AL or is it a new bug with the anniversary update?

it loads quicker without a l2d skin equipped girl its slower with, but its still more delayed than usual

[median zephyr]

I tried installing AL after not playing it for a while, but it wouldn't let me install on Google Play when it reached 100% and I have more than enough space on my phone. Is this the result of the Google Play App Store Update not working?

[bitter cedar]

This has been on android forever, so I don't think it's a bug, it's rather just loading time.
And before anyone asks: yes, even when on internal storage and not on an sd card.
Even on an S20 Ultra it takes a bit and I'm not gonna start with the A5 2017 or S6, those take way longer

[grave quiver]

My is Android A13 and I have that problem as well. Even update gg play and change region can't do anything

[sturdy owl]

possible, but the load time has certainly increased since before, a couple of folks have confirmed seeing similar issue on iphones aswell so it could be server/optimisation issue atm due to number of people/patch stuff

[rose iron]

Hello, is there anyone having the issue where when you put Bismark Zwei as a secretary it makes your game crash?
In my case Bluestacks crashes completely and I have to log on my phone to remove her so I can use Bluestacks again

[rose iron]

well the thing is I am using 32-bit

i tried 64-bit too though and I had the same issue

yeah i'll do that, thanks, I was just wondering if someone else had the same issue as me before i make a report 🙂

i'll ask in #al-general then ^^

[median zephyr]

How do I clear the app cache for Google Play Store?

[wispy raft]

hello can I ask if there is a skin refund system in the game?

[pulsar lily]

Anyone else have issue crafting 5 boxes

Getting a error

[wispy raft]

because I accidently bought new skin and dont know what to do

[pulsar lily]

Give me a second I send over the screen shot now

I just had a update and it seems to be working now but I think the error code was 37 when it happened earlier today.

[broken canopy]

So I open azur lane outside my own wifi and realized midway it was downloading a patch. Not wanting to kill my roaming, I closed the game and reopened it when I got home. But now it's been stuck on this for an hour and I can't seem to get it to work anymore

[gritty quiver]

9Gb for this damn that one is buggy UI and just endless loading loop

[broken canopy]

Samsung Note 10+

[gritty quiver]

I actually can't even play the game

Darn

No

I tried it but it's just stuck

Idk if the UI is broken or the mess L2D that I rented making all of this happened

Because the skin didn't load at all

Whenever I clicked on the skin the UI become buggy and Making me stuck while also never ending loading loop

Aight

[broken canopy]

It didn't work :<

[gritty quiver]

Darn

[broken canopy]

I do

man

[gritty quiver]

It's already fixed the L2D are messed up that's why it's broke the UI

Just need some L2D fixes

Well 3 hours ago I didn't know what happens the UI just broke whenever I open rent skin

And then trying to rent it Making it worse to the point into this.

Well just need L2D fixed on the main menu

Well i am dumb enough that I forgot about that

Yes I accidentally rent Regensburg even though I tried to rent Taihou skin

Now it worked and I can rent Taihou skin after fixed the L2D error

Also just come back playing this game after 3 years

Why the game is 9GB+?

Man I thought that 9GB also come part with Voice as well

But it's separated and have to download it after downloaded all the assets

Quite disappointed but oh well is an old game that I used to play.

I still don't understand why is because the ships image is upscaled or something?

Because even though it's upscaled my phone only support to 720p30FPS resolution.

Oof that's why it's 9GB+ for the assets alone

Well I wish there's an option when downloading the assets

[pastel crystal]

this happens when I try to log into amagi, not avrora tho

any idea y just this one

[humble peak]

anyone else is having trouble with the notifications?

[carmine hedge]

My azur lane won't let me buy the 30$ pack and I've bought many things before

[median zephyr]

Ok. I was able to install the AL app this time and I actually had to follow step one and update the google play services app before getting into step 3.

[dreamy helm]

phone did a complete factory reset out of its own, i reinstalled AL but it put me into a new account when i used my account that i had bound to it to log back in.

i know i was on the washington server so i tried to switch to that one

but nothing

[calm steeple]

Mine did something akin to that as well

Ive been trying all day to fix it and recover the account but no good sofar

[dreamy helm]

yea same all day yesterday and today too after work but no dice

[calm steeple]

Im hoping yours is an easy fix, im thinking im just SOL with my account

[dreamy helm]

like i even tried my other accounts (fb, public twitter, and yostar) in the hope it'll give me something but nothing

well i think it won't be but i have purchased stuff in the past in AL

so maybe i can use those receipts as proof

[calm steeple]

Id bound my account to a FB account that was subsequently Zucced a year or so later, was going to go get a new phone and realized i needed to rebind to the new account id made so went to click the facebook button on the main screen thinking thats what i needed to do and got the "logged in" message and straight to the new account startup, never got to bind it to the new account so yaaaay 🫠

[dreamy helm]

that's an oof

but perhaps you can reclaim it back if you made any purchases too in AL?

[calm steeple]

Idk, would be nice...but something tells me im just screwed. Just curious why it did it in the first place

[dreamy helm]

lets hope we both can get help then else i'm screwed too which would suck cuz i had nearly every skin for tirpitz (my main oathed shipgirl)

[calm steeple]

Bruh i had 3/4 of Iron Blood Oathed 🤣...at this point im willing to start making dark pacts if itll get me my waifus

[dreamy helm]

well i had others oathed too and other skins too so i just hope to get it back cuz i couldn't find anything online for getting your account back after a factory reset :/

[calm steeple]

Yeah, everything ive been seeing basically says if you didnt have it bound you are SOL

[median zephyr]

I got a another problem. After installing the app and downloading the 8.1 GB update, the game won't start when its loading on the main screen. Instead my phone just restarts itself. Tried it twice, but nothing worked.

[humble peak]

Anyone else is having trouble with the notifications?
I don't receive any notification of commisions

[proven needle]

Guys anyone have same problem? Stuck on loading

[worldly quest]

Same here, uninstalling and reinstalling didnt fix it

[tardy kraken]

Hello, I have a question, it is illegal to play the game on a pc emulator? I used to play it on my old cellphone but it's broken now, so I want to play the game on my pc, but I don't know if its again some policy or something

[hard moth]

No it isn't illegal

[verbal blade]

Bruh I'm stuck

It doesn't even show that it needs a connection when disconnected from the internet

[tardy kraken]

thaaaaaaaaaaaanks

[sinful yoke]

@verbal blade @proven needle change internet connection or try using a vpn, see if that works

[verbal blade]

Switched to Mobile data

Still stuck

Also no VPN

[rare swift]

how to download azur lane on pc if I'm in restricted country?

[rare swift]

I just figure it out, but thank you nonetheless

[humble peak]

Really? I have this problem of the notifications just from 2 days ago. Is appears with the new iron blood event

[verbal blade]

Yes

At least thrice

It can't even tell that it's disconnected from the internet

Yes

[mint grove]

hi, can i get some help on my account?

I don't get back my account since after i bind on my facebook. when i deactivate my facebook account, i forgot it i was bind my azur lane on my facebook. and after that, i try to get my azur lane account back, but i didn't

deactivate

[vast pecan]

Do you guys know a way to either refund a pack or to actually get the stuff from the pack cause I just bought one and it didn't give me the gems

Anyway I can contact customer support or anything

[lyric lodge]

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[vast pecan]

Alr thanks

[lone warren]

Sorry, I don't really use discord much, so I'm not familiar with the formalities.

But the help I need is with me being unable to participate on the events.
... Hear me out, it's not about me being lazy.

I've been a player for 3 - 4 years, and this is gonna be the first event that I might miss completely.

I live on Guam and a current victim of Hurricane Mawar, I've struggled to get on here (Discord) for the last 1.5 days (attempts made at night when we can't do anything due to darkness)

And yes, I am prioritizing things, considering the situation with myself and the family. But I wanted to leave this as a refence point to Yostar staff.

I have no power, water, internet, and spotty cell service. ~about 7 kbps WHEN I do have service, and I'm running out of power banks.

I was looking forward to this event, but I am unable to participate, and I don't know how long it is going to be this bad here in Guam.
The port was decimated and reports are showing we won't be able to get shipment, including gas, for at least 1 month.

I am leaving this message so that when the island is stabilized, I can come back on here and respond to any Yostar staff that may have replied to my cry for help/assistance in the game.

Ultimately, I would like to know if Yostar help me in with this event in any way given that I can't play AL due to the Natural disaster?

I know I could be just out of luck, and may have to suck up my loss, but I'm hoping that asking won't hurt me any.

With Typhoon Pongsona in 2002 we had no power for 3 months. I'm hoping that this is not more of the same.

I would provide my player ID and guild info for reference, but I can't get in game cuz of the whole... 7 kbps..ya know. Doesn't allow me to update the game to play.

My fellow Guild officer Jyoohan can vouch for my current predicament as well.

Any help would be appreciated, but I also understand if I end up getting the poop end of the stick with this.

Wish me, and Guam, luck for now.

[median zephyr]

My phone did a full reboot when the game tries to load on the main screen before saying "Azur Lane!!!"

[verbal blade]

Still can't play

To those who couldn't get past the loading screen and reinstalled did it work?

I already deleted cache, force stop, restart the phone, and nothing happened...

[swift mirage]

i think i ever encounter that problem

from 4 years ago...

long time

so i dont know... how to solve it. Sorry

[narrow hazel]

Hi, my english is terrible, so sorry. Can anyone help me to get my account back. It was linked to twitter, but twitter deactivated my account and support wrote that they would not restore it.

[verbal blade]

Try contacting support

[oblique harness]

My friend, with regards to your issue most suitable... thing I can give you is reload your phone

[oblique harness]

Huh, so the 101 rule is N/A here...
depending on your speed of internet, I would suggest trying to reinstall the game?

[outer badge]

He already did.

[oblique harness]

then it seems to be a phone issue

I wonder what is causing it tho...

[outer badge]

As this channel is strictly for tech support, please take chatter back to general.

[oblique harness]

My bad, leaving now

[narrow hazel]

the problem is, I played the game for a long time, and now I decided to install it again. I wrote to [e-mail], but they refused because the letter did not pass the spam check

[storm nacelle]

I have a problem I can no longer log into my azur lane account

[sinful yoke]

please use a different email

[sinful yoke]

can you explain why?

[storm nacelle]

this is the fact I don't know I had tried to install it on bluestacks and I tried to put my facebook account which was connected, but when I tried to access it made me redo the tutorial

[sinful yoke]

do you know what server you play on?

[storm nacelle]

yes is amagi

[narrow hazel]

Can you please give me the email address to write to? My problem is similar to Eren, only I can't login with twitter

[sinful yoke]

you writing to the correct one

[narrow hazel]

Please, can you explain what I should do in this case? They don’t answer my mail, I have a receipt confirming that I made a payment to this account, if this is needed for confirmation

[sinful yoke]

have you tried using a different email yet?

to write to customer support I mean

[subtle forge]

anyone cant get into the game?literally getting respawn again n again after the loading screen loads into the login menu

[verbal blade]

I'm eternally stuck in the "Update complete. Loading game" screen

Has anyone recovered from this?

Pls tell how to fix

[subtle forge]

meanwhile me eternally stuck in a loop

[feral badge]

I contacted tech support through email to restore an account that I lost in 2020. It was linked to Facebook, but that account was completely deleted early this year. Since it's gone, there's no way for me to prove that the AL account is mine through Facebook account-related screenshots. I don't have the best memory, in fact the only thing that let tech support find my account was a Google Play purchase serial number, because I couldn't remember my username or my commander level. We eventually reached a pont in which I was asked to create a Yostar account and and a new AL account linked to it so the old account data could be forced into it, and I did. But in order to verify that it was actually my account I also had to provide proof of my old Facebook login (which doesn't exist anymore in any way, shape, or form), and Google Play receipts, which I did provide. They got back to me saying that I couldn't prove my Facebook login attempts by using my email, but I didn't even know that Facebook usernames were a thing, I just changed the URL name from time to time and I don't remember what I settled on.
After that I asked if I could make a purchase on the new account so they could see that the Google Play credentials matched those of 2019, but they haven't gotten back to me in a few days.

I get that they need to make sure that I didn't purchase that account from someone else, but I have no other way to prove that I'm me other than my Google Play info and, well, the fact that it's a 2019 account with nothing too relevant in the current meta, just a bunch of skins for my faves. The fact that this account is pretty much inaccessible also makes it a tough theoretical sell.

I just wanna get back to the game, I found a group of IRL friends that play AL and I really wanna join in with my old stuff.
Sorry for the ramble, but since I'm not getting any email answers I got a bit depserate. I dunno if a fellow Commander here has gone through a similar problem.

[subtle forge]

great,tech support can now support each others emotional well being

[feral badge]

Unfortunately, I don't remember my UID or username, like I said before, my memory is pretty bad. I wouldn't have had anything to go off of in the emails if I hadn't sent the Google Play receipts. In fact, it was Tech support that let me know that it was bound to a Facebook account, because I didn't even remember that.

Not all of them, but some of them, I wasn't sure if Gmail had a filesize limit and I was already sending a bunch of other screenshots, I think I sent about 5 email receipt screenshots and the full 13 purchases list from the Google Play store app.

That gives me hope, thank you. The last email I sent was me asking if I could make a payment on the new account so that they could see the credentials match, but no response as of right now.

I have not made any new payments, since I haven't gotten a response. I don't know if it's worth trying yet.

[median zephyr]

I'm not going to go through all that and just uninstall AL at this point since its taking up a lot of space on my phone. My phone is pretty old and I haven't played AL in 2.5 years.

[feral badge]

Thanks. I'll just wait and see, then.

[left palm]

Event maps bug sometimes and only give coins even if you get ships, just got U556 meta drop and it only gave me coins in the rewards so I lost the ship drop... just reporting a bug

[zinc schooner]

is it possible to find where did i blind my account?

[left palm]

settings - account

[zinc schooner]

in log in, i forget where did i blind my account

i remember my account, it's just i forget, wer did i blind it

[left palm]

after you log in bottom right corner is settings, in there click account

[zinc schooner]

before

[left palm]

transfering to a new device?

[zinc schooner]

no, i mean, i know all my account, i just forget what account did i blind in my azur lane

can't find my azur lane account

[sinful yoke]

if you know all your account, what is your uid?

[zinc schooner]

gmail only

[sinful yoke]

your UID is numbers

in game

[zinc schooner]

i regret for not remembering my uid

[zinc schooner]

i do know my name

[strong robin]

hey guys, ever seen this error before? how can I solve it?

[sinful yoke]

it might mean the purchase is not allowed in your country

where are you from?

[sinful yoke]

if you dont know, then just login till you find it

[zinc schooner]

okay

[strong robin]

I use same device and successfully made purchase last month, should not be the region issue?

[sinful yoke]

it can happen if you live somewhere finicky like phillipines but im not sure

[small osprey]

I need help. I can't seem to find and add my Zuikaku and Royal Fortune to any of my fleets:

[sinful yoke]

theyre backliners, not frontline

[dreamy helm]

should i e-mail customer support? i have used both my twitter accounts (private and public one) to get back into my account after my phone did a factory reset out of it's own, none of em bring me back to my account and i know one of them was bound to my account. i tried the washington and lexington server as i'm certain that i didn't play one any of the other servers.

[sinful yoke]

do you have your UID?

also instead of trying the servers, you can press this button as well to make it a lot easier as it scans all servers just to be sure

[small osprey]

I found Zuikaku but Royal Fortune is still missing? Any ideas as to why?

[dreamy helm]

i tried but it said no data returned for either of em

and well i don't have the UID as my entire phone got wiped

i have bought things in the store before and i know my ingame name

[sinful yoke]

no, ive never seen her hull ID before so I dont know why she is unique
ask #gameplay-help , they know more than me, its not a technical error though

[small osprey]

Thank you. 🙂

[sinful yoke]

email them for account recovery then I can only assume you mightve not bound to twitter actually, but since you cant confirm its better to ask them since they can see without UID

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[dreamy helm]

alrighty thank you for your time tho

[strong robin]

royal fortune is for submarine team

[lyric lodge]

You are aware additional U-556 drops convert into crystals right?

[lyric lodge]

Royal Fortune isn't a backliner OR frontliner, she's a sub

[sinful yoke]

I dont have her so I dont care, and you dont need to alert me twice
mogrin answered them

[dreamy helm]

further question, can you give me a timeframe of when i could expect a reply from customer support?

[sinful yoke]

usually 1-2 business days, 3 business days max if theyre unusually busy
they typically respond the next working day though

[dreamy helm]

thank you

[zinc schooner]

found it.... finnaly yeyey :>

[bitter nimbus]

I have been cut off from my account, what do I need to do to recover it?

[remote umbra]

my google account that was attached to my Azur lane account been hacked but i still have and know my azur lane info. I provided that info in the contract us feature in the app when asked. After some digging I also sent an email to what I believe was the customer service to try to unbind the hacked gmail. Should I just wait now or do something else?

[white token]

i have tried to make an ingame purchase for so long, the only payment method available to me is redeem codes but seems like my account region is locked and I can not redeem

I have two accounts which is respectively HK and US, but none of the redeem codes work in that region

is there a fix

[white dawn]

If you delete your data from the settings Isnit gone permanently?

[acoustic cradle]

what graphics settings are the best for azur lane performance on bluestacks5?

[white dawn]

No i deleted the app data and also the game but not my account when i reinstall and log into with my yogstar account my data is gone

[lyric lodge]

Do you login to the right server, the default is always the newest (Little Enty) and as that's really new returning players will obviously not have their profiles there...

[fickle quiver]

I was stuck inside the login screen for no reason. The game works just fine since the latest update but somehow it won't open today. Is there any solution for this?

[vale sun]

Trying to view or use New Jersey’s newest L2D skin keeps sending my game into a loading phase that it doesn’t exit. Cannot press anything otherwise the loading screen takes over once more

[lyric lodge]

Try L2D repair on the login screen or in options

[vital prawn]

I was stuck inside the loading and login screen and it always restart the app is there any solution?
(Game work fine before update)

[young basin]

How effective is the auto search battery saver and what permission does the app need to use it?

[tawdry wigeon]

not sure since when this issue exists as i have not assisted on dossier fights in a while but currently helping a friend with Hiryuu Meta fights and every single time the game freezes after combat on this screen and i have to restart the app

no issue on normal meta fight assists btw only on dossier fight and tested Souryuu Meta as well and had the same bug there

[bright adder]

I had the same thing just now, Restarting my phone seems to have fixed it

[vital prawn]

Mine don't

[vast crystal]

So, i tried now multiple times, to get into contact with the Support, via Email, and multiple times with an other account, about my lost account i have my Name, Lv and on which server i play on, and still got 0 answer. trying now since 7 hours to get my account back, and no response from email front and ingame front, while my boyfriend got instant access with his new phone to his account without needed to bind his account to twitter/fb. i need assistance with this case if possible from anyone since i don't know anymore what to do.

[fading osprey]

editors!!

[sinful yoke]

I dont know the context, but this is grammatically correct

have you tried reinstalling? I think its a mumu problem, but I want to rule out the possibility of a broken apk

[lyric lodge]

#bug-reports message

[ashen sluice]

how do I emulate azur lane with bluestacks? i click install via google play and it doesn't do anything

[white dawn]

Thanks I got my data bacm again

[sand goblet]

Help

I restart my phone

And it still didn't open

What should I do

[sinful yoke]

relog into your bind on the left

[sand goblet]

I also try to relog in my account it didn't work

(⁠´⁠ ⁠.⁠ ⁠.̫⁠ ⁠.⁠ ⁠`⁠)

[sand goblet]

Where is the reboot bottom??

[vapid elm]

when I login with my Twitter account to access my bind I get this

what am I supposed to do?

I've tried clearing the cache and it still doesn't work

[sand goblet]

Oooh@carmine hedge

Nope still didn't work
Imma just wait until the bug is fix

(⁠　⁠･⁠ω⁠･⁠)⁠☞

Yes

[young basin]

If somebody knows the answers to these questions, I would still like to know.

[noble meadow]

hey just checking if i'm allowed to play AL on a steam deck without getting banned

[leaden acorn]

Excuse me, i had trouble login stuck. I already restart 4 time still like that

I hope someone can give me answer

Connection normal

[sand goblet]

hello there just keep trying log in from one of this account (Twitter, yo star or Facebook) that you bind in.

I tried it multiples times And I finally log in the game 👍

And if you feel it's not working literally just try again
You'll eventually log in
Goodluck

[leaden acorn]

Facebook i bind

[sand goblet]

Just keep logging in

You'll eventually get in there

[leaden acorn]

Ok . -.

[sand goblet]

And your tired of it just take a few min rest and try again later
Goodluck

[vapid valley]

Hello, I like to report a bug.
Fighting in META Dossier, when I help my friend to beat Boss [ in this case Gneisenau META] I end up fight with not responsive result screen.
Game need to be restart. This happens every time since last update, this bug is consistent and repeatable.
On my friends end he cab see that my result and combat is resolve positive.
Tested using Smartphone and BlueStack Emulator - the same result - app hung up, no response to any action - only application reset works.
Could You please fix freezing problem.

[oak fog]

Hello, I have encountered a bug and need some assistance.
I purchased the Swimsuit Lucky Bag 2023 and No skin came with it. I did not get a repeat skin either.

[steady estuary]

Hi I have a problem. How can I get my account back as I changed my phone?

[lunar turtle]

Does anyone have a good recommendation for a Bluestacks alternative?

[warm ocean]

https://cdn.discordapp.com/attachments/977888653844033586/1112749227060244660/Screenrecorder-2023-05-29-21-27-21-396.mp4

can someone help me how can i fix this?

[oak fog]

Thank you

[fading osprey]

appreciated. #bug-reports wasn't on my list (it is now)

[elder marsh]

i don't get any verificaction codes on my main mail yet it works on the other address

does anyone know why would it be?

[steady estuary]

No 😦 probably

[stray pewter]

anyone know why my emulator just randomly started doing this?

define stable... it's att fiber

no, it doesnt

its mumu 2.2.27

probably runs on some ancient android version

thing is it was running just fine last night

is there a specific server i should try

on speedtest

like, where are the AL servers

i understand, but if you want to measure my bandwidth shouldnt i use a speedtest server close to where the AL servers are

ok, i just hit go then

let me do one from inside the emulator

a little worse, but not concerning

yeah i dont know... gfl and arknights run just fine

main reason i dont is because gfl starts crashing on the newer mumus and i've never figured out why

its super stable on the older mumu versions heh

i dont know why it sucks so much on newer emulators

yeah i did

i actually just got a slightly different error...

44.4MB patch --> "Some files were not downloaded"

yeah, its not instantaneous but after like 30s

it just stays on "Checking for updates..."

yeah

gotcha, reinstalling now

just a few threads here and there on gfl subreddit, also a friend i got into gfl a month ago who runs on the latest and has had two or three constant crash bugs we've been troubleshooting

its pretty dead, yeah

so... it asked me to do an 8.1GB patch and then promptly didnt do anything

do you know the server's IP address?

i tried a tracert to the azur lane website and i'm getting dropped near the end

i dont know if that's part of the issue

[steady estuary]

I have only screen

[foggy perch]

Would I be able to refund lucky bag in case? Play market wants me to turn on double conversion so no idea how much it would cost in the end

[warm obsidian]

you'd need to throw a message to support for any kind of refund stuff. If you chargeback (for legit reasons or not) without warning em, your acc will get banned.

[winter pine]

bug

[turbid lintel]

Dear Tech support:

Excuse me, can anyone provide me with the exact optimal requirements for running Azur Lane on an Android phone? (no lag, no drop fps, no freeze, no overheating, no nothing). Saint Google doesn't show me exact information about it.

Thanks in advance and sorry for the inconvenience.

[rigid plaza]

AL continuously crashed after the initial yostar logo etc. Initially I cleared my cache but then reinstalled and now this pops up, is it normal? I've never seen this before. Game continues to work after the most recent update on my very old iPhone 6s plus but my newer android is encounting this

I don't get why it needs access to these things

I know some data is saved locally but access to those specifically, that's weird

[sinful yoke]

unfortunately I do not know either, back then we used to have an updated list of supported devices, but thatwas years ago and it clearly changed

android is extremly finnicky with its specs, there are millions of phones using its OS

so a proper list is pretty unlikely now, so its hard to give an answer

[turbid lintel]

Thank you for the reply.

[next glen]

how can i unbind yostar account from azur lane?

[slate spoke]

How to completely log out from other devices?

[unborn ember]

afaik it sets to 10% and require permissions to change system settings, well you can't select specific settings to change anyway

also you can just not give permission to camera and mic, it only ask you to give when you're using the feature that needs it anyway
i have my AL with those turned off since i never opened the AR thingy

[young basin]

i see thanks, yeah it don't let it use my camera or mic as well

[wraith mirage]

my friend lost his account long time ago and he kinda want's help getting it

he has receipts of all the purchases he made in the game but thats it

do anyone knows what he could do

[scenic raven]

The best thing he can do is contact support and provide as much information as he can to get access back

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[scenic raven]

Email that address

[wraith mirage]

do you possibly know how long it would take?

[scenic raven]

It depends on traffic, but no I don’t

[tame root]

does anyone know a decent emulator for apple M1 pro chips? I was searching on the internet and i found articles that said certain emulators worked, but i've already tried multiple to no avail

[tame root]

blue stacks, nox, ld player, some other ones

like some website say they worked, so i thought maybe they had an update, but nope

[tough dirge]

Has Mainz's speed decreased since the update (max fate sim)? I think she used to be faster.

Edit: I'm running her with Z23 and Deutschland, maybe they got slower?

[west pike]

sup how do you fix this problem of mine whenever i log in it just says network error over and over again

[vague swan]

I'm guessing I messed up linking accounts and logged out my main and am unable to accces it again. What's the likelihood of support being able to restore my account to me?

[vague swan]

I sent an email to yostar support and it got rejected because it's apparently spam. Is there any avenue to actually resolve this by talking to a real person?

[edgy patrol]

Morning,
So we have a new World Cruise up now. I wanted to purchase Fair Wind Cruise pass for $10 - I select buy, and (as always) used Google Pay.
However - something went wrong. According to Google Pay money has been taken away from my account, but I didn't get my license :<
Who do I talk to? 😅 Normally if that would be like a dollar or two I wouldn't care, but it's ten bucks after all.

[slate mantle]

Hello, after a hiatus a wanted to get back to the game, but it appears i lost my account, is there any way to retreive it? I'm currently trying all the servers to see if one work but no luck yet... had pretty good units too

Nevermind found it, had to be the LAST one

[coral blaze]

it just says this forever when I restart game. I reset cache and everything.

[fallen pewter]

Try using different ISP

[coral blaze]

bruh im using 4g

[fervent path]

Me too 💀💀

[coral blaze]

it only works on emulator for me

and I'm on the fuckin road

[wind gate]

Azur Lane keeps crashing

It refuses to login

Its reaches the "update complete,starting game" but resets after

[grand osprey]

How can I buy gems in Russia?

[west pike]

any guesses on why this happens

and how to fix it

[real plover]

hi prolly asked before but i am trying to purchase from european region after changing from japan to europe. my google play recognized the change and changed my things from japanese yen to euro but AL still wants me to play in yen. i've fixed this once before but forgot how, do i just have to wait? (aka item unavailable in my country)

[eager rock]

I am having issues buying pack on google play... Anyone having same issues?

[edgy patrol]

I had that yesterday when I tried to buy Fair Wind Cruise pass
Fun fact... It actually took the money out of my account by the looks of it -_-

I used Google Pay

And I really don't think there is anything wrong with my device. I have Pixel 6 and it is pretty much up to date

[eager rock]

It didn't take money out but I tried everything, updating the phone, clearing cache, reinstalling the game, still having the same issue...

Not even sure if this is google's problem or the game's

[edgy patrol]

At least you didn't lose any cash. I can't even imagine what would happen if I tried it like multiple times and got 20 transactions in a row

But it was definitely same error message

Makes no sense 🤔

[eager rock]

Man that sucks... I really hope they fix this problem soon... I did some search on google and social media but found nothing...

[edgy patrol]

Thanks. I'll try some official support channels as well.
I hope your problem get fixed soon as well 👍

[dusky forge]

is there a link for the player survey? the link on the game doesnt work for me cause its a crapple device

[stiff sequoia]

so i found an issue, which doesn't really effect my Gameplay but it annoys me, as

the one thing Missing in there is "Unlock META Showdown"

but i have done that, i've been doing the META Fights ever since Gneisenau META without issue, i'm just annoyed that i'm missing a piece here

[steady sinew]

Ok so i've lost my account i remember having it in 2019 and all i have is my mail for the apple ID payments i sadly don't have facebook anymore and it might have been binded to that is there anyway i can recover my account?

@sinful yoke someone told me to ask you about it.

[sinful yoke]

do you have your username?

[steady sinew]

i'm just scrolling through my old discord account looking for tags with azur lane message praying i can find the UID and username

cause all i have are payments on my gmail currently

[hybrid sandal]

I cant login and stuck at login screen, tapping it just says "Unknown error:-1". tried restarting game, rebooting phone, still the same...help?

4 hours ago I can still play tho

so not sure why the problem exist

[eager rock]

And I am still having the same issue

[hybrid sandal]

nvm manual login fixed it

[steady sinew]

@sinful yoke i found the name but not the UID :(

I know i played on Sandy

[sinful yoke]

contact customer support for assistance

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

@steady sinew

[coral blaze]

day 2 and I still cant log in

"Update complete. Loading game"

[wind gate]

Same

[safe hawk]

same

[fervent path]

Same

[fervent path]

💀💀

[wintry mirage]

Hello, can anyone please tell me if codashop is a legitimate website to buy gems from?

[safe hawk]

did u finally get in?

[fervent path]

yes but with a wifi

[safe hawk]

i see

[twin vine]

so im a returning player and haven't played it in a couple of years, trying to get back in but i can't remember what account it was binded to. anyway i can find a way around it or do i have to try everything and hope i have the logins still?

or at the very least find out what it's binded to specifically?

[fallen pewter]

Try using different ISP, although usually changing DNS, using DoH, or using VPN is enough. Try using 1.1.1.1 for example
Internet routing in certain regions appears to be funny lately. My main ISP can't connect to CN and EN server for example, while my other ISP can't connect to JP and KR

[safe hawk]

i see

[twin vine]

If the account my AZ account was binded to was deleted, is there a way to recover the data so I can log in and bind it to a new account?

[sinful yoke]

do you have your UID through any screenshots?

[twin vine]

I can definitely try to look but I don't think so

[twin vine]

where can i find it? is it a specific screen or can i also find it on other screens?

[twin vine]

i could not find any screenshot with my UID code

[sinful yoke]

do you remember your username then in game? @twin vine

[twin vine]

Nope but I want to say it was like Nobunaga-RX78?

[sinful yoke]

I think if you dont know your username, its not possible to recover
you cant recover an account you cant really probe exists without proof of it

[twin vine]

alright, looks like imma grind really hard on this event. Thanks for the help anyways.

[random trench]

whoa, anyone gets this kind of problem?

[fervent path]

☠️

[neon igloo]

This happens me when restarting my router and didnt restart the game. Try either verifying data or restarting emulator/phone

[storm vortex]

Hello everyone, if I want to change my bind account on Facebook but my old Facebook which binded was already deleted long time ago, now if I want to disconnect it I have to log in my old deleted account, which is impossible, can I ask the Manjuu manager to help me unbind it ? And if it's possible, how can I ask ?

[lunar sundial]

How long does it take for customer support to respond back to an email

[toxic jungle]

Good morning, wanna ask for a solution or advice with a problem.
I change mi cellphone to a Moto G71, and when I try to download and play the game, it's stop downloading the info and shut off the app, did anyone know what happened or what I have to do to solve this problem?

[valid pilot]

i got banned recently and i have no clue as to why and no one is getting back to me, what should i do?

[sinful yoke]

to unbind your old facebook, you must contact customer support

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

1-3 business days

[sinful yoke]

does it stop downloading in play store?

if you arent signed into google play, please sign in to buy the gems and make sure you can purchase
if you are, try signing out and sign back in

[astral hound]

what should I do when my account got banned from azur lane?

[pseudo dock]

Hello! I was wondering if there is anyone here I could talk to about my account getting falsely banned?

[astral hound]

how long will it take to get a reply?

ok thank you

[pseudo dock]

Ah, thank you so much! I’ll be sure to do that as soon as I can. Have a great day or night.

[latent coral]

Quick question is viewing a l2d skin meant to make the whole game crash entirely

Amagis new one

The red kite respute

Ok

[latent ember]

Stuck right here, mumu 64/32bit

[fallen pewter]

Try using different ISP, although most of the time changing DNS, using DoH, or using VPN is enough
Try using 1.1.1.1 for example
Internet routing in certain regions appears to be funny lately. My main ISP can't connect to CN and EN server for example, while my other ISP can't connect to JP and KR

[latent ember]

Changing dns on my pc or emulator?

[fallen pewter]

Your PC

[latent ember]

Changed to 1.1.1.1 DNS on my network adapter still not working, will try using WARP

[latent ember]

Still persist even using WARP+ lmao

[fallen pewter]

tbf might not even network problem at all here

[latent ember]

Emulator issue?

[fallen pewter]

can you ping 139.95.1.240

[latent ember]

~200ms

No loss

[fallen pewter]

so probably not connection issue huh

[latent ember]

Trying bluestacks again now

[fallen pewter]

so apparently you can still have connection problem even if you can ping the server
I hate tracing network problem

[gleaming sphinx]

Does the game just not work with mobile data? Whenever i try to connect iutside of wifi it wont work. Other gqmes qnd the internet are fine but al wont connect

[fallen pewter]

worst case scenario, you might indeed need a VPN
Try VPNGate or something, CAVEATS AND PRECAUTIONS FOR USING VPN APPLY!!

[gleaming sphinx]

Im just using my phone

Wifi connection is fine but i cant play outside my house

I tried the repqir button and it said no exceptions

[fallen pewter]

Different ISP may use different backbone

[gleaming sphinx]

On andorid

Do they like track my ip address to make sure i cqnt connect from q different one where the acciunt was created or smthg? Lol

So if i make on wifi i cant play on mobile data?

So annoying

Galaxy s 20 fe

[fallen pewter]

I'm fairly confident that AL don't lock you out from any devices as long as you don't log in concurently

This sounds more like a routing problem, which unfortunately indeed need a VPN to solve

[gleaming sphinx]

If i try to log into another acct i can send a code and receive it but not connect

I definitely dont want to have to play with a vpn all the time

Im in france if that matters

[fallen pewter]

Well, the other solution is using different ISP, which ins't exactly convenient either

[gleaming sphinx]

Downloaded app from play store

[fallen pewter]

Snowy, they have no problem playing on phone with wifi....

[gleaming sphinx]

If that were the case it should be the same on wifi

Wifi works fine

Those people can play on wifi no problem?

But not 4g?

Ah so it has happened to some that the game works on wifi but not 4g. Thats fascinating and awful lol

Im not the only one with the problem

My connection is very good

[fallen pewter]

You can have all the speed in this world but still won't connect if the pipes aren't even connected to each other

[gleaming sphinx]

Fml. I was having fun with this game this is going to hamper mu enjoyment a lot if i can only play it at home.

I guess ill write to support but the chances of them fixing this is low. No other game ever has done this to me

Imo theyre blocking certain types of ip addresses

Right

Yep ill try thanks

I also play aether gazer on mobile data which is by the same publisher and has no issues

Its a more recent game too 😂

[gleaming sphinx]

If they know how to manage the ips correctly in ag they should be able to make this game do the same. Thanks again

Actually really liking aether gazer was one of the things that made me think i should also try azur lane

[latent ember]

Bluestacks works fine:)

[latent ember]

Thanks for trying to help me btw

[storm vortex]

Hello, how can I view the date I first joined the game ?

[fallen pewter]

There's account progression summary shown during anniversary, which includes join date

Although I'm not even sure about its accuracy since I'm listed as joining a day later than everyone else on launch, which kinda

[gleaming sphinx]

Sent a message to support. Fingers crossed

[olive ferry]

Hello all! I used to play back in 2018 on an older phone and am looking to get back into it again. Unfortunately my old phone is unrecoverable and I didn’t back up any of the data. Im not sure if I ever linked an email to the game but I know it was connected to my apple Game Center and apple account because I still have recites from in game purchases. Does anyone know any way I could recover my account? I can’t really remember any details about it

[gleaming sphinx]

Still have an apple device?

If yes just log into your apple id on that device and connect to game. Should be able to log in with apple

[olive ferry]

That didn’t seem to work, had me start over

[gleaming sphinx]

Funny thing i can run the game with my ipad connected to a wifi network… through my phones mobile data hotspot

Nothing from support yet

This at least gives me a way to play outside

[glad warren]

Does anyone have problems with purchases by any chance

Cuz I think azur lane just took my money

Is this the wrong place to be talking about this?

[olive ferry]

@gleaming sphinx does server matter when signing in?

[glad warren]

I’ve contacted the customer service asw. 🥲

[gleaming sphinx]

Im only on the newbie server

[gleaming sphinx]

It matters for you yes

You need to connect to the server where your acct is

Otherwise its empty

[olive ferry]

Man it’s looking like I might be SOL

[peak vigil]

Hey guys! Im having a little trouble trying to login into Azur Lane via Facebook login. I'm using a friends phone and his Facebook account gets linked when login instead of mine, any idea how can I login with my FB account ?

[dense steppe]

Is it posted somewhere how long it takes for customer support to respond to emails? Been waiting for two days

[sinful yoke]

1-3 business days @dense steppe

[dense steppe]

Thx

[formal barn]

So I need help

I rolled and got the new ur, during the cutscene my game crashed and now she’s not showing up

[lyric lodge]

Even if rebooting once or twice again?

[formal barn]

It was 556 meta

Almost had a heart attack

[gleaming sphinx]

Does support typically answer their emails or ignore them

I was surprised i didnt even get something preformatted response

[dusky iron]

Hey i saw i was banned.

Where can i get help?

[gleaming sphinx]

Whatd you do

[dense steppe]

I also was falsely banned, sent a email 2 days ago still waiting for a response

One of the mods said it’s takes 1 - 3 business days for a response

[sinful yoke]

did you have your account bound at all?

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

@dusky iron

you can check your email history for an email from

[e-mail]

whichever one is the oldest email is likely it

did you also check the servers properly for any data?

press this on all emails

it will always default to the newest server

sounds like you got in though, glad to hear

[scarlet furnace]

So, I'm hoping the upcoming maint fixes it, but uhhh...
So, I was doing a node, 8-3 hard mode, and right as the pop-up for "you beat the boss woo" popped up, my game crashed. I was a bit busy at the time, and didn't get back to it until just now, and it's past the attack timer, so it expired. Got the "attack time expired, fleet returned to habour" pop-up...
But it's stuck on this screen refer to image and while I can back-out, it's still acting as if I'm actively on that node still and not letting me go to other nodes.

Exercises and guild battles still work, but I was hoping to do more event farming and now I am cursed with boat purgatory :(

[scarlet furnace]

Oh, and yes, I hit the retreat button, it does nothing.

[lyric lodge]

Reboot and it kicks you out

[scarlet furnace]

that worked. sweet.

[spring cipher]

Can someone help? PC not booting up, after it gets to the preparing automatic repair screen it freezes and bsod appears, then that wont load past 0% either 😭 its giving me the machine_check_exception error

[fallen pewter]

that sounds like emulator problem

Your emu probably doesn't play nicely with your GPU driver or something

[misty kestrel]

My account is gone 😦 my account from years ago shows up on a different server that I used to be on..wtf

[foggy sapphire]

Question: Anyone have a SOS rescue mission on a chapter in the main canpaign and having trouble doing Hard mode maps for that Chapter? Reason being cuz there is a SOS Rescue mission still listed on Chpter 7 on my game and its not allowing me to do Hard mode since the SOS mission is 'not complete'. Ans since SOS mission is no longer available, do I need to do the repair function?

[winged fiber]

what on earth is going on
also stuck on chapter 7 sos mission thingy while not being able to do any sorties and cutscenes are just being played when you try event and can't access anything
tried:
restarting game 6 times same result
phone restart same result

[vapid elm]

yeah i'm stuck on same loading screen

[restive zephyr]

I get that too and I tried repair my game assets, it seems doesn't work for me too could be a bug imo

[winged fiber]

yea possibly tho (did the same man)

[steep geyser]

After update today

[desert meteor]

How do I fix this? I've already done clear cache, force stop, and reinstalling the game, but nothing worked.
Everything seems to work fine, but whenever I tap the event or battle, it just stays here forever. Same with the gallery in the memento, which gets stuck in loading.

[zealous obsidian]

Stuck on this screen as well

[crisp wharf]

Could you please provide your UID and let me know if your phone is running on Android or iOS? By the way, do you have any updates available in the app store?

[crisp wharf]

Could you please provide your UID and let me know if your phone is running on Android or iOS? By the way, do you have any updates available in the app store?

[desert meteor]

207381804, Sandy Server.

I'm running on android and there's no update available

[digital dove]

same

[night patrol]

so it's not just me...

[obsidian patio]

Woah

It's me too

Let's gooo

Well..maybe not that but still!

[night patrol]

Do you know how to fix that, I don't want to lose Taihou-chan ...

[obsidian patio]

I got past it

Technically

[vapid elm]

do tell

[desert meteor]

Please do tell

[obsidian patio]

I somehow got a connection error and it allowed me to get to the campaign, and then to the event

[vapid elm]

because I am also stuck here

[obsidian patio]

Unfortunetly I couldn't actually do anything after that 💀

[vapid elm]

you got an error that bypassed the error?

task failed successfully 😂

[obsidian patio]

Literally

[night patrol]

Bruh

[desert meteor]

[obsidian patio]

I can't use my bismarck zwei

[vapid elm]

same I just got my pity zwei

but me cannot use

[obsidian patio]

Your pity zwei? The 200 summon zwei?

[vapid elm]

i dumped her into the 10h commission cause I cannot use anyway

[night patrol]

[vapid elm]

yeah i summoned 205, still no draw zwei

i got the pity one tho

[night patrol]

I got her in 40th build

[obsidian patio]

Took me 83

[desert meteor]

Took me 84

Lmao

[vapid elm]

i keep getting fucking Regensburg and the other destroyer

[obsidian patio]

LITERALLY ME

Until 83 of course

[vapid elm]

Otto von whatsit

[obsidian patio]

I got both Bismarcks now

[desert meteor]

I need to do my dailies so bad

[zealous obsidian]

67256967, Avrora, android, no more update in playstore

[vapid elm]

i don't have the original zwei lol

[obsidian patio]

I have an account on Washington and Avrora, my avrora account works just fine when it comes to the event

But washington gets the infinite load screen

[vapid elm]

i only got one acc on lexington

[zealous obsidian]

[obsidian patio]

I only have 2 because I didn't know my account was linked to another server 😂

[zealous obsidian]

still infinite loading on mine

i ll just sleep for now

[desert meteor]

Same

[night patrol]

My account on enteprise and still loading too

[obsidian patio]

I have MInecraft and streams to do

[vapid elm]

yeah I'll keep building without quick finishers

because now I can't get them 😭

[languid perch]

Got stuck at this screen on avrora serv, the weird thing is my lexington id work just fine

[obsidian patio]

Same for me, except my avrora account works fine and my washington ID is broken

[vapid elm]

my Lexington id not working

bruh

[languid perch]

lel I wonder if this only happen if have 2 server playing

[vapid elm]

i only have one server

proven false by exception, unfortunately

[obsidian patio]

My other ID works fine

[languid perch]

ah ic, my condolences

good thing my main server is lexington

[night patrol]

wait i fixed it

[obsidian patio]

My main is Washington : (

[obsidian patio]

HOW

[night patrol]

Just turn off your connection then connect again

[desert meteor]

Oh?

[obsidian patio]

Try and do stuff

[vapid elm]

donk

[languid perch]

oh u mean disconnect while the loading animation appear then reconnect ?

[vapid elm]

i try

[obsidian patio]

IT WORKS

[night patrol]

but I'm stuck in chap7 lmao

[vapid elm]

wait

[obsidian patio]

Damn

[night patrol]

T can't go to previous chap

[vapid elm]

is confluence of nothingness still supposed to be active?

[obsidian patio]

I got into the event

[vapid elm]

because I'm able to access it

yeah

[languid perch]

zwei event ? seem still active

[night patrol]

Yeah

[vast quartz]

@night patrol @obsidian patio @languid perch @vapid elm hello guys, we have figure out the problem and will release a hotfix shortly. After the update, you should be able to play the game normally.

[night patrol]

I can only play the event

[vapid elm]

aight then

nice

[night patrol]

Nice

[obsidian patio]

: )

[desert meteor]

Yayy

[vapid elm]

praise the devs

till then i shall turn my 4g off and on

[languid perch]

ah ok then thx

[desert meteor]

[obsidian patio]

Yus

[vapid elm]

bruh

it's not letting me attack

[night patrol]

Lmao

Just wait a hotfix

[vapid elm]

😭

i stuck here now

[obsidian patio]

I'm on t6 on the event >.<

[languid perch]

well just wait like few mnts for hotfix

[vapid elm]

i'm on ht4

lmao

[obsidian patio]

How far is that lol?

[vapid elm]

its just t4 but hard mode

[obsidian patio]

Ah

[vapid elm]

as far as i can tell t6 is the last stage

unless i'm blind and stupid

[obsidian patio]

I finally made it to the end of an event LOL

[vapid elm]

lmao same

i quit in 2019 mainly because i never could complete events

[obsidian patio]

Saaame but not 2019

I finally got back into it this year

[vapid elm]

i got back into it last week

lmfao

[obsidian patio]

Actually being able to do stuff is fun LOL

[vapid elm]

ikr

but my luck with zwei has been absolute ass

[obsidian patio]

Oh, I got her >:)

[vapid elm]

last time I got even sr ships on like first 10-20 pulls

😭

[obsidian patio]

I kept pulling Rusenburg

[languid perch]

btw dont chat here guys might get spanked since this is basically for asking tech sup

[obsidian patio]

And that other SR ship

[obsidian patio]

Maybe I wanna get spanked

[junior jasper]

After update everytime I try to "battle" happens infinite loading (softlock); what do I do?

[vapid elm]

you wait

[obsidian patio]

They're looking into it

[vapid elm]

they putting out hotfix alr

[outer junco]

oh, I have the same thing happening with commissions, guess it's the same answer?

[restive tapir]

I was aboutta ask but it seem's they are investigating lel

[night patrol]

Has there been a hotfix yet?

[languid perch]

no idea, I'll just wait a bit

[vast quartz]

@languid perch @night patrol @vapid elm @outer junco @junior jasper We have applied the hotfix, please restart the game and update then it should be fine.

[night patrol]

[junior jasper]

Thanks, it works now indeed

[vapid elm]

nice lah

it works

[steep geyser]

Hi Nozo, I installed hotfix, game still kicks me out of secretary screen

[crisp wharf]

Hi ,please help take a screenshot of the log

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[wary bay]

i have an issue with the gallery where that notification wont go away. upon loading it, it shows 1/0 images on the first picture before going to /55 after swiping right. ive scrolled through all the art, clicked on every image even. upon exiting and re-entering the gallery, it then gets stuck in an infinite loading screen.

im playing on bs5's latest version on android 11 on an emulated s22 ultra. i have repaired all assets.

[night patrol]

My game take me so long at loading screen

Fortunely i passed it