tech-support

[remote hollow]

if i were to follow up, should i type my in-game account details again?

okay. thank you. i will wait for it their reply then.

[rapid island]

I mean what account linked can we unbind

[rapid island]

Well I lost my Facebook, yostar account ;-;

[carmine hedge]

Hello

Uhm

The game doesn't pass from the checking update section

What should i do

Motorola

A moto g8 power

Thanks

[obtuse siren]

Guys

I spent my whole day unlocking series 2

And i did

But when i restarted my game

My progress reverted

I have video proof of me getting the 2nd series

Is it supposed to be like that?

[lyric lodge]

[gusty ruin]

Anyone on android have their game no longer go into semi sleep mode while the game is open?

[upper bane]

Is there a way where I can recover my account without losing all of my progress and without create a brand new account to restart the whole process again

[upper bane]

It was Facebook and Yostar

[white mantle]

We'll have DOA rerun soon. So, there's hope that ryza rerun happen

[rapid island]

Hmm i lost my gmail account then how can i prove the my create game date and receipt

[hearty ember]

I lost my old account, I did connect to twitter but then it got overwritten I think

[woeful wolf]

I accidentally made a Gem purchase and i'd like to roll it back, but i can't find who to contact for that

[upper bane]

well I unbounded it from facebook and then I couldn't ever get back into the account even with my other account

I have but now when I go on it, it looked like it has deleted all of the progress that I had before

It was on Sandy

Great

I haven't tried it yet but I was saying great as in I might have to contact the company as one of my options

[static creek]

how does one get internship in azur lane ?

i would like to work for azur lane . seriously not joking , if this is not the right place then please link me

[pure harness]

I need to pay 39.99 dollar to unbanned my account from fault payment which way I can buy the gem back when the account is banned ??

[vernal grail]

Is there a list of country that yoshtar merchandise can be sent to? or should I just email them the question?

[teal spade]

For some reason, LD player worked to boot AL on first load, but now it just doesnt use any CPU

the side buttons are responsive but it isnt starting

[hard moth]

have you tried changing what graphics api you are using? If it's OpenGL or DirectX. Bluestacks has an option to change so maybe LDPlayer also fucked it up somewhere

[teal spade]

@unborn ember

[hard moth]

Actually it's not just LDPlayer

[teal spade]

both ldplayer and bluestacks dont work

in the same manner

[vapid holly]

Hi, could you try to update your graphic driver?

[hard moth]

BS sometimes has weird thing where the Emu just crashes in CPU utilization for me

when running AL but not other games

[teal spade]

hmm, ok

[vapid holly]

Cad

[vapid holly]

^

[vapid holly]

GPU might not be able to initialize so the player just doesn't start.

[unborn ember]

after that if still not work try reinstall, but don't use old installer, download new one

[vapid holly]

Either graphics driver not updated or you're using integrated instead of dedicated.

Idk why emulators love to crash on that

[teal spade]

im on laptop

[unborn ember]

what laptop model

[vapid holly]

Ok but laptop can also have dedicated GPU

[hard moth]

Emulators usually crash due to graphics issues for me so it's probably that

[teal spade]

latitude e6330 ig

i started having emulator issues after swapping my hard drive

so ive downloaded bluestacks once and it worked

[unborn ember]

hmm does ld have a full cleaner like bluestack

[hard moth]

wait are you running it on a hard drive or SSD?

[vapid holly]

Did you...put your emulator in your hard drive that you swapped out.

[teal spade]

wat

[vapid holly]

Emu install location

[teal spade]

i redownloaded emu

[teal spade]

SSD

[vapid holly]

Should just be graphics issue then.

[hard moth]

wait you said e6300 right?

[unborn ember]

i'm having same prob with bluestack after installing new SSD. reinstall and only launch once. need to uninstall, use cleaner, then reinstall new copy

[teal spade]

e6330

[hard moth]

how old is that laptop

[vapid holly]

You think it's leftover files Nagami?

[teal spade]

reinstall, launch once, uninstall, cleaner, reinstall each time i want to open AL?

[hard moth]

I think it's the integrated graphics dying

[unborn ember]

could be

[teal spade]

does integrated graphics die on just loading the tablet?

[vapid holly]

Dunno

[hard moth]

yeah if it gets overloaded

[vapid holly]

Try update driver I think you can

[unborn ember]

also why tf my antivirus block ldplayer website

[teal spade]

because it starts with like sub 1% CPU on just starting the tablet

[vapid holly]

~~My Emulator also uses 0% CPU https://i.imgur.com/2oycSrV.png~~ But I have 64 GB ram

[hard moth]

does the Emu work after the sub 1% cpu on bootup?

[teal spade]

still no

[vapid holly]

Seems like LDplayer doesn't have cleaner

[teal spade]

like so

[hard moth]

hmm

[teal spade]

the background is loading on 0.1% CPU btw

so AL isnt working

[vapid holly]

Can you try creating a new instance?

[unborn ember]

but they leave a lot of leftover files. so you need to do manually

[hard moth]

I'm curious if it's the GPU not handling it so the CPU is just idling at 0% waiting for the GPU

[vapid holly]

I just scrape anything with the emulator name in it and pray

[hard moth]

I've had that issue with other games as well where the GPU just refuses to run at times and CPU has to idle at 0% util for that game

[unborn ember]

could you access settings from multi instances manager

[teal spade]

idk

[teal spade]

ok

[vapid holly]

Actually cad have u tried creating new instance with different name?

[teal spade]

hmm

[teal spade]

no

[vapid holly]

Click on this and send SS

[teal spade]

cant

it's greyed out

[unborn ember]

close first

[vapid holly]

Close first

Didn't know LD so bad

[teal spade]

ok

[unborn ember]

can you just use bs instead

[teal spade]

i can

it's my first download on BS

do i do 5 or X

[vapid holly]

Oh he's installing BS

If still can't run on BS it's 100% graphics issue

[unborn ember]

5. X is 🚮

[vapid holly]

If not then it's some stupid leftover files

[unborn ember]

for reinstall

1. uninstall ldplayer
2. delete C:\Program Files\ldplayerbox and C:\Program Files\dnplayerext2
3. ctrl + r. "%temp%", press enter, delete everything
4. restart
5. download new installer and install

[lyric lodge]

This rerun is the very first of it's kind... didn't knew it was in the options at the start of the month..

[hard moth]

Do 5. X is the cloud version

[unborn ember]

even if you install 5 only it force install X. so you need to uninstall later

[teal spade]

i tried ld player cos of zero CPU BS

[teal spade]

ok

[vapid holly]

could be both issue then

[unborn ember]

is it storage issue

[teal spade]

144gb free

[unborn ember]

btw do you have virtualization on

[hard moth]

hold on you can uninstall X without uninstalling 5? Fuck should have done that

[teal spade]

ye i checked that

[hard moth]

if they didn't have it then the emulator wouldn't work

[unborn ember]

well the emulator didn't work

[teal spade]

so here

[vapid holly]

Oh I EN

[hard moth]

this seems to be the Pie-64 instance

don't use that

[unborn ember]

does BS having same prob or it launch fine

[hard moth]

use the older 32bit instance

[teal spade]

same 0% cpu problem

[unborn ember]

yeah AL have some bug with P64

[hard moth]

have had issues running on the P64 emu

[unborn ember]

unlimited bullet works

[teal spade]

so nugget

[unborn ember]

nugget 32 yes

[hard moth]

for graphics renderer just go OpenGL and Compatibility mode

never use DirectX

[teal spade]

i might have done that

[hard moth]

too many bugs

[fading kayak]

Hi, I just playing this game again after not playing it long time, how do I relog to my old account? pretty sure it's on Lexington but when relog I got tutorial scene like I was playing it for the first time, and I know my account still exist because I can't use my old name to create new acc

[hard moth]

are you sure you are logging in to the correct bind?

[fading kayak]

I don't know how new system works pretty sure the old one got fb/google play acc to login

[glass beacon]

I need help with Operation Siren

Hello everyone

I have 190/200 Coordinates

After i complete mission which should give me 20 coordinates nothing happens, still 190/200

I recieved coins, but coordinates remains same (190)

recorded how i completed last daily mission (2x speed). Still no coordinates received

[glass beacon]

never mind, problem solved, i re-entered game, its all OK now

[narrow widget]

Can't disconnect my Twitter account so I can bind my yostar account

It just gives me an error every time I attempt to

[elder dock]

i am having trouble remembering what email my account was linked to. i remember my UID, but nothing else. does anyone know how i could get my account back?

nvm, i solved the problem

[gusty kestrel]

I made an account and have an active yostar account from back in 2020. But I stopped playing the game and now want to open it up and try it again. I'm on a different phone and don't have access to the original one, but since I have a bound yostar account it shouldn't be an issue. When I log in on the new device it lets me use the same yostar account, but none of the servers have an active character and I'm forced to play the tutorial again regardless of which server I select. I don't remember which one I was one, but I've done tutorial on two of them with no results. Any suggestions for how to get my old account back?

[sinful yoke]

do you have your UID?

[gusty kestrel]

hmm, not that I know of, anywhere I could find it aside from the original device?

[sinful yoke]

screenshots, friend requests, guild discords

[gusty kestrel]

No dice :/

[sinful yoke]

do you at least recall your username and possibly what server you played on?

[gusty kestrel]

UCDnebulous and I though sandy but I'm not positive

[sinful yoke]

you’re also possibly using the wrong email too, can you try searching through your emails for anything from [e-mail] to see if you have any history from them 2 years ago?

account recovery is possible so dont worry, but since you said you bound it before, we’ll try to exhaust all those options first

[gusty kestrel]

this is all I got

so it looks like when I tried to 'log in' with this email address, it was actually creating me a new account? because I tried using another email address and got the exact same prompts etc

[sinful yoke]

its the exact same prompts either logging in or creating one, it is where you bind it that matters, like login screen, settings menu etc

[gusty kestrel]

Ok, that's good to know. what's the recovery process since I can't get email + server to work?

[sinful yoke]

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

their email is in the post above give them your username and server so they can locate it first

[gusty kestrel]

Thank you! Email sent, fingers crossed~

[gusty kestrel]

Thank you very much!

[steel fossil]

Can you transfer your data from one server to another or do you have to start from fresh when you switch servers?

[sinful yoke]

@steel fossil you cant, you'd have to start fresh

[merry bough]

I can not change my e mail even tho I have no more acces to that mail right?

[hot granite]

my game's all stuck on the loading screen where its checking for updates

after the mt

is there a solution?

[copper portal]

my game stuck after updating

i'm already clear my cache and even restarting my phone, still got this infinite loading screen

[rotund fox]

if i didn't bind my twitter account to another platform, is this one gone forever? lmk so i can uninstall if it is

[merry bough]

They are very helpful

as expected

[dusky plinth]

my credit card is turkish. so what should i do ?

are there anyways that i can top up in game?

[merry bough]

the game is restricted in turkey and so that you can't

[violet agate]

I’m using thing one on my Facebook account

Sorry is this one on my Facebook account

[dusky plinth]

so, what are other ways i can use to redirect payment?

i have a paypal account

are google play cards accepted?

[dusky plinth]

there is an option to Redeem code here. what codes are they and how do i get them?

[hard moth]

pretty sure those are google gift cards

[sinful yoke]

do you still have this problem?

[sinful yoke]

im not sure what you’re askng

[rotund fox]

i had an account that's connected to my twitter but it seems i did not link it to other ones like facebook/yostar

[sinful yoke]

linking to one platform is fine, its only recommended to link to others because third parties like facebook and twitter have proven to go down very rarely but it is still not a good thing

[rotund fox]

yes but technically what i'm saying is, i can't log in. twitter was my only login. so i just wanna know if it's gone forever or not

[sinful yoke]

its not gone forever, do you know your username at the least?

[rotund fox]

yostar username? no (i don't have it even linked), but account nickname? yes

[sinful yoke]

well yes because you only have one bind and yostar doesnt use usernames, I meant your ingame name so support can locate your account

do you remember your server name too? its not necessary to remember, but it makes it a bit easier

[rotund fox]

sandy server

[sinful yoke]

you want to send an email to support asking for account recovery, make sure to let them know you lost access to your twitter and your ingame name and server
they will help you regain access usually within 1 business day

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[merry bough]

how can i change my email

[sinful yoke]

you have to contact customer support to change it

[merry bough]

noone replied

[merry bough]

yesterday

afternoon

[cosmic cloak]

Uhhh

“No valid enemy found. Auto-search disabled.”

[rocky jungle]

Relog the game

[cosmic cloak]

Okay I definitely lost rewards or something cause there is no chance a full clear of 11-4 gave me this.

[merry bough]

ic thanks

[lyric lodge]

If you login for just the last battle it'll only show rewards of the last battle. Everything gotten before was given though.

[cosmic cloak]

I thought that might be the case but that’s obv kind of hard to see what dropped.

[trim helm]

I'm getting a black screen after the loading screen says that update has completed, it happened after I downloaded the Collab update, anyone knows how to fix it?

[solar arrow]

I keep getting update complete loading game and it's sits on the loading screen. Any ideas what's going on?

[candid kayak]

Anyone else having issues with current WSA running Azur Lane? it keeps restarting and can't even complete an update anymore. Tried reinstalling AL and also updaint to latest version of WSA (Retail Channel). Neural Cloud runs without issues

[hushed lotus]

some as prior few, game keeps restarting, never gets past loading screen

[woeful crane]

Heyy, how and who do i email regarding an account recovery, apparently it was unbound from twitter as tw login on all other servers didnt work

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[woeful crane]

Many thanks

[eager palm]

Is this a bad thing?

And also i did not receive Commission notification

[lyric lodge]

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[narrow storm]

I tried to send an email regarding account recovery to [e-mail] and it was "rejected by the recipient's anti spam settings." is there a work around, or any other way to contact support?

[sinful yoke]

use a different email or:

in-game system at Settings > Help > Contact Us.

[torpid sand]

Can someone help me? The game force closes after the "Update complete. Loading game." message

[still gorge]

The game closes after the update is complete then restarts on its own several times

[torpid sand]

I just reinstalled the game

Since i dont know any other options to fix it

And it got fixed

[still gorge]

Noo not everyone can do this but fine

[mint fog]

Hello, I would like to ask and ask for help if I can somehow restore my account in the game. I had a phone on which I played on the account, but unfortunately, due to inattention, I did not see that it was possible to link the account, and I broke my phone and now I cannot log in to my account on which I played the game, and also apologize for the English if in my there are errors in the text

[dusky plinth]

if you did not link your account and lost your phone storage then theres probably nothing you can do

[sinful yoke]

do you remember your username

[mint fog]

thanks

[mint fog]

yes

[sinful yoke]

ok contact support for account recovery, tell them username and if you remember, your server too

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

their email is above

[mint fog]

ok thanks a lot

[dusky plinth]

so, for the past 2 days i've been trying to buy gems in game but the process doesnt seem to be that easy

i live in egypt. used a credit cards from one of my friends in turkey. the game refused the cards because the game isnt available there.

i ended up buying from Target.com a gift card that's redeemable in usa, and non of my 4 google accounts seem to redeem it. not even a newly made account with usa vpn. it tells me that "it needs more information to redeem the card". and i don't own a usa phone number.

and now im left with $10 card laying around with no way to buy gems in game. '

[dusky plinth]

this realyl sucks because not only i can't support the game i've been playing for 4 years, but also i cannot buy extra dock space as im running out entirely of free gems in game.

[main stream]

Game has been stuck on this screen for an hour now, any reasons why this is happening? Solutions?

[civic shell]

Great... now I don't have voices for my girls playing...

[main stream]

I've already tried restarting the game and my device, turning on VPN, force stopping the game, updating the game, but still nothing works. my internet is also good and my device is also updated so that's not an issue, please help.

[tender ridge]

Help me please! My phone has been updated and all cache has been wiped. My unbinded AL account has been lost. What should I do now? I've been playing for half a year, I don't want to lose my progress!

How could I restore it?

[sinful yoke]

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

email support above

[tender ridge]

Thanks

[tender ridge]

But I can't remember my UID

[carmine hedge]

Hiiiii

I need my account back 😦

my account was deleted and i contacted support 2 years ago and they never answered me

[woeful crane]

Good day i was wondering what kind of info should i provide to support, twitter acc/email, idk pls help

[carmine hedge]

this game deletes the accounts even if you have added money to the game 👎🏻👎🏻👎🏻👎🏻

[obtuse siren]

Do you know the reason it was deleted?

[silk orbit]

I need help to recovery mi account, login with fb but the account in server avrura no found :C

[carmine hedge]

I entered the game after months and the account linked to facebook no longer appears

2 years waiting

😤😤😤

[lyric lodge]

Blatently false

[carmine hedge]

I have all the tests sent to the support

[sinful yoke]

do you have your UID?

[lunar rain]

hi, i received this email while trying to sent [e-mail] an email

i just sent an email with information that they ask

[hard moth]

did you log in to the correct server?

[carmine hedge]

Yes

[frigid crescent]

Hello. Can I create a yostar account using the same email adress that I uses in other game like hoyoverse account? And can I use the same yostar account on arknights?

[sinful yoke]

you can use the same email address on any game but they dont link to eachother, you need to bind all of them

its not an account, its just an email link so it does not work like mihoyo

[frigid crescent]

Oh thanks I need to switch my accounts because my old phone is becoming potato

[zinc schooner]

is there a way to fast up my download speed, in play store it's really fast it, my mbp/s is 10mb but in game its only 100kb i need help it's been 4hours 😦

[dusky plinth]

what do i do?

the support here is leaving me wiht no options other than to leave teh game for good.

im at 1 vacant slot in dock,

with no way to buy additional dock storage. ive been going back and forth here for like 4 days now and no one seems to be caring

[sinful yoke]

if your country is not supported for payment, there is nothing possible

[dusky plinth]

which party dictates that support? is it the game or the store?

[sinful yoke]

that one im not sure, but reading your error message it sounds like its a result of google and paypal

[dusky plinth]

so, the game only accepts payment through google means, which is not accepting my payments. altho the game appears in my store (egypt) and i play it without any vpn involved.

if i run out of storage am as good as not even playing anymore.

im willing to give my login for someone who can buy the gems for me in game. then i repay them afterwards.

this is how far am desperate for storage tbh

[regal tangle]

I enter the game after 4 months with an Apple account, as a result, I appear at the end of the training after which my account is gone.

What to do ?

[bleak drum]

I played the game about 2.5 years ago since then i switched phones but my play account stayed if i remember correctly my progress was tied to the play store account and not i cant get it back i was a lvl 37 on Avrora called Razgrizzly

[sinful yoke]

do you remember what server you played on? if not, press this button

[sinful yoke]

did you bind your account?

[bleak drum]

If I remember correctly yes but i sisnt found it when i binded it now one any of my emails

[sinful yoke]

do you happen to maybe have your UID screenshotted somewhere? maybe you sent to a friend

[regal tangle]

I am very grateful thank you

[bleak drum]

Sadly no

[sinful yoke]

do you recall your username? it can be used to recover your account

[bleak drum]

Razgrizzly my clan is 9Gaming

[sinful yoke]

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

contact support through their email right above, they can help you get back

[bleak drum]

Thank you

[limpid sleet]

Came back after 4 years with this same issue. luckily I was able to find a screenshot of my UID that I posted back in 2018. Hopefully they can help since I have no clue what level I was

[carmine hedge]

Que mierda de juego

[inner totem]

hello I would like to contact with someone can help me about purchasing gems because

My country got blocked

or I have to send a ticket support for this case?

[pulsar lily]

Help me please! I binded my account at the main menu screen and lost everything

all my event ships are gone

[outer herald]

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[outer herald]

Also you're supposed to bind your account in-game first by the way too

[pulsar lily]

i was trying to but i kept getting an error

i was putting my email in the game and every time click send verification it kept giving me a error. so i did it on the main menu screen

[pulsar lily]

thanks for the link i have just sent a email to them

[outer herald]

If anything they can help out

[pulsar lily]

what are the chances of getting account back, i have no pics or uid only a first time purchase and the ships i have

[outer herald]

If anything if you at least know your in-game name, and maybe your current secretary, also your current level they might find it. Just give them whatever info you have and they can go on that

[pulsar lily]

fingers crossed

[hushed thunder]

How can I reset my passcode pls

[outer herald]

Try and email support to see if they can reset that password

[pulsar lily]

what time is support open

[outer herald]

Just email them and someone will get to you

[oblique harness]

Lost an account, while trying to find UID for the purpose of Code redeem. Guess I'll have to mail them.

[sinful yoke]

there isn’t any active codes right now

[oblique harness]

Well, I will leave a message to the staff

[sinful yoke]

good luck and be careful with where you are entering codes with your account information

[oblique harness]

Domo Arigato.

[thick wasp]

I don't know if it's normal or not but my game keeps crashing and saying it has a bug along with "Try updating this app after a developer provides a fix for this error."

[oblique harness]

I've had that problem. The solution that worked for me was a.. update/fix files in main screen after log in

[oblique harness]

Okay, so I did all the steps. The question I have is the old account data/all the progress done up to this point will be present on a new one, right?

[sinful yoke]

yes

[oblique harness]

Had a small sleep so my brain is slow working now. Thanks for clarification. Wish you the best

[ocean skiff]

Neither the community or Yostar can help here. Third parties that offer other payment options exist and as far as I remember an admin from this server said it's ok to use them. I'm not going to share any links here though. If you want to go that way Google is your friend.

[waxen maple]

I need to change my server role from Avrora to Amagi :)))))

[hot granite]

HOWDY

[ocean skiff]

Or if you mean in game just tap Change as soon as you are in the main screen

And of course my webp was too big for Discord so no preview

[sinful yoke]

change by using channels and roles button right under our server banner

[viral igloo]

Hi dose Any one know how I can fix the problem where it's just stuck on the black loading screen

[fickle isle]

have you tried closing the game and opening it back up again?

[viral igloo]

Yup

[viral igloo]

Tried everything

[arctic ether]

Hi everyone

i binded my account to an old facebook that i deleted and now i cant unbind the fb account

and i really want to update my fb account and yostar gmail too

how can i do it?

i have acces on my yostar gmail account but i dont have acces to my old fb

[arctic ether]

anyone? :c

[ocean skiff]

How was your game downloaded? APK from the Internet or Play Store?

Some APKs can be corrupted, including APKs from the Internet and even working APKs that emulators export for later use.

In those cases you see the first splash screen, then a black screen and nothing else.

[ocean skiff]

Contact support

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[arctic ether]

thanks

[viral igloo]

Play store

[ocean skiff]

Is it an emulator or actual device you're using?

[viral igloo]

Actual device

[ocean skiff]

It being an actual phone makes things harder. I could only suggest clearing both the Play Store and game cache. If that doesn't work you could probably try uninstalling the game, but before installing it back try clearing Play Store cache once again.

If not, there is a chance that the phone is unable to establish communication with the game, and for that you'd need to check your WiFi. Could try mobile data aswell.

No other wild guesses come to mind. If the game refuses to work after all that (plus what you tried earlier), try with a different phone.

[viral igloo]

Alright thank for the help

[austere merlin]

I try purchasing the 19,99 AUD gem pack but it doesn’t charge my apple balance. I have 30 AUD sitting on there and the ai chat is useless. Hasn’t replied to me at all. I’ve provided all details too

[austere merlin]

Even reinstalled the game

[nova oracle]

Guys what the flip (HK server)

[ocean skiff]

Some purchases require that you have a linked credit card or payment method on your Apple account. Without a payment method, your Apple balance won't work.

If you have a payment method linked to your Apple account, make sure it's still valid.

[austere merlin]

Ah okay, cheers

[sinful yoke]

staff said there is a bug with some purchases right now, im not sure if its fixed yet

if the apple balance is the issue, then glad to say you’re not affected by the bug

[ocean skiff]

What antivirus do you use?

Well, regardless of what antivirus is it, that's most likely a false positive. If you downloaded the game from an official source you should be fine.

[austere merlin]

Alright. Good to hesr

[austere merlin]

I linked my current card to my apple account and it hasn't resolved the issue. Still getting the same message

[ocean skiff]

Probably safe to assume that it's the bug that the server administration above mentioned then. Nothing we can really do besides waiting.

[austere merlin]

Alright. Thanks mate. Time for me to get some sleep

[median mauve]

Hi I have a bound account server washington and when I had to reinstall my account and stuff is gone just sent to the tutorial been playing for 2 years so me and my guild would kiinda like my account back

I've changed devices before and never had this issue so I guarantee its bound

sorry nvm it was a android setting under dev options

[jaunty iris]

Hi I’ve been banned and I don’t know why? I use FB to log in and been playing since 2018 with no issues, how do I find a way to fix things?

[ocean skiff]

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[ocean skiff]

Contact support.

[lean oak]

I've just installed bluestacks and have AL working fine in it, but coming from an ipad the interface feels zoomed-in. Is there a way to activate a "tablet mode" or something? I've tried changing the handset from a OnePlus to some flavour of Samsung S22 but it didn't make any difference to the layout.

[ocean skiff]

Bluestacks will render the game in a resolution that your display supports. Changing the aspect ratio should be possible, just go to your settings and change the resolution there.

If you don't find anything in your settings you will have to wait for someone who uses Bluestacks here or your best option would be asking in the Bluestacks forum/reddit.

[lean oak]

Changing the resolution doesn't help, because the interface scaling remains the same, and it's the interface scaling that I want to change. So for example, on ipad when I go into Commissions I can see eight options at once, on bluestacks only four fit in the same space (just a theoretical example, I haven't actually counted). It's a little difficult to describe, apologies.

[ocean skiff]

https://support.bluestacks.com/hc/en-us/articles/10877444418189-How-to-increase-the-size-of-text-and-icons-on-BlueStacks-5

I'm not sure if Bluestacks follows the system's scaling setting, if your screen has 125% or so scaling, maybe you could try changing it to 100%. If it's already 100% see if that article helps you.

[lean oak]

"This is only applicable to the size of text and icons on BlueStacks 5 and not within apps."

[ocean skiff]

I don't think much can be done. If it serves as an insight of some sort I also see 4 commissions on my screen, and I use a different emulator with 100% scaling on Windows settings.

[jaunty iris]

How do I do that?

[ocean skiff]

Check Bridal Z23's message. #tech-support message

[round knot]

How do I get my Azur Line account back?

[sinful yoke]

what happened to it? did you change phone etc?

[round knot]

I reinstalled the game

[sinful yoke]

did you bind your account?

[round knot]

Maybe i bind account on google, but I can't enter it

[sinful yoke]

there is no google bind, did you bind with anything?

[round knot]

No

My account AstroPopkA on server Avrora

[sinful yoke]

contact customer support for account recovery

[round knot]

Where?

[sinful yoke]

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

their email is right above they can help

[round knot]

Thanks

[worldly pebble]

Ive been stuck in this loading screen since an update, ive tried restarting the game and nothing

[analog cradle]

Where to contact Recover ID?

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[analog cradle]

ty will try

[hot granite]

i had a similar issue

i had to re install to fix that

u can try clearing cache and stuff

[sage venture]

is anyone else using latest LDplayer9 experiencing the game automatically restart itself if you afk at home screen after some time? like few hours in

[ocean skiff]

Not sure what the latest version is but I'm using 9.0.43 without issues. Latest version does not equal best version. Sometimes it's better to use older app versions. No need to update apps if there isn't any significant change or if the changelog doesn't mention anything worth updating for.

[lean oak]

"No need to update apps if there isn't any significant change or if the changelog doesn't mention anything worth updating for." This is terrible advice for internet-connected software. I'll grant you that the most stable version of any given emulator for any given game may not be the latest version, but internet-facing software needs to be kept up-to-date, for everyone else's benefit if not your own.

[ocean skiff]

Then use the latest version and have problems.

[sage venture]

it's not really anything game breaking, just restart to login page like once a day or something, i just leave my emu open on 2nd monitor

only noticing it after i updated to 9.0.45(9)

[sinful yoke]

how long is the game open before it crashes?

[sage venture]

quite random, sometimes it happen like 2-3 hrs in, some day never happen at all

the other day it happened during opsi battle

during the autosearch transition

[sinful yoke]

the game or any mobile game isn’t generally suited to be left idle for hours or for a long instance, if you restart the game every 40-60 mins it should not crash

[sage venture]

ye i just reinstalled everything an hour ago so gonna observe how it goes today, but probably worth telling people to probably not update their LDPlayer if you have no issue atm xd

[lean oak]

Or use something else.

[sterile pebble]

Does Account Deletion affect only the server the account is in, or does it affect all servers with accounts bound to the same binding service/s?

Say, I have an account on both Amagi and Little Enterprise; if I did the option to delete in Little E, does that affect my Amagi account as well? I'm using all 3 binding services (Twitter, FB, Yostar)

Asking since I want to basically start anew on Lil' E without ToS shenanigans

[sinful yoke]

yes it wipes all servers

[sterile pebble]

[ocean skiff]

Users will always download whatever anyone tells them to download because "it's the latest and they fixed bugs", but what they never tell, especially the big corporations, is that with those bug fixes they also created new bugs, installed more bloatware and added more unnecessary lines of code (sometimes intentionally) to slow down your device, so you buy a new one from their friends.

I will never say anything that isn't in defense of the user. The user must read terms and conditions and changelogs in order to guard their own device safety and privacy. Not doing so and blindly updating apps is wrong. It doesn't matter who offers the update, Apple, Google or a random indie developer. Even if they were the most kind developers in the world they can still get hacked, then the hacker can manipulate their websites and make anyone download a fake new last version.

And if anybody really cared about fixing anything, I think every high tech company should do something about token leaks, because they don't even understand how people get hacked anymore and they seem pretty clueless on how to fix it too.

Talking specifically LD Player now, the LD Player devs themselves offer older versions and reasons why you may want to install them. They recommend LD Player 5 because it has the best compatibility and LD Player 3 for weak PCs, for example. Not my words, their words.

[ocean skiff]

Security vulnerabilities is "reason to update" in my book. It could be that maybe I didn't phrase my original message right. Sometimes I just expect the average user to be probably like you and me, read everything and have a little bit of common sense.

But the sad reality is that a lot of people are still too young for technology. I won't deny that one fact.

And for the record I don't think anybody should be using Windows XP. If anybody understood that by my message, then that's not what I meant at all.

[next tundra]

Hello does anybody know how to solve error 200310? I'm playing on BlueStacks 5.

Tried the following already:

• Cleared app and cache data for Google Play Services.
• Checked and Google Play Services is up to date.
• Yes I am logged into Google Play.

[ocean skiff]

That's a Google Play service error. If you really did those 3 already, all that's left to try is uninstalling updates, then let Play Store update itself again and possibly check that your connection isn't causing the error. It's a connection timeout error. Also could be a date and time issue, check that your Bluestacks instance has correct date and time.

[next tundra]

Alright, will get back to you once that's finished.

[modern plank]

Hi guys, i recently wanted to get back in the game and when i went to login with my account i didnt have it

I tried with facebook and yostar account

But i cant find my account

Who or what should i contact to resolve this issue?

[ocean skiff]

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[ocean skiff]

Contact support above. Provide as many details as possible so that they can find your account.

[hard moth]

also have you tried seeing if you've logged in to the correct server?

[modern plank]

Yes i was on amagi

But now when i try to connect on amagi is a low level account

[modern plank]

Thank you! I sent them a mail

[sinful yoke]

@modern plank do you have uid?

[ocean skiff]

Just noticed you got promoted from mod to admin. Congrats!

[modern plank]

I am trying to get a hold of it from a friend, i think i had him on Friends ig

[ocean skiff]

Even if you don't have it, you still have chances to recover the account as long as your friend has some info like the username (past cases here have reported so at least).

If support asks for your UID but you don't have it you can kindly tell them the truth, that you don't have it, but you are willing to cooperate by other means. They accept transaction IDs (receipts) and the such too.

[modern plank]

I do have receipts

And i did send them

Now im waiting for a answer from them

[frank bolt]

Could I kindly ask a question concerning buying gems ingame? I'm having issues purchasing stuff ingame and kept getting error stating it isn't available in my country. I live in Australia and I am playing on Little Enterprise server, every time I try to make a purchase I kept getting the same error. Which I find really weird since I have no issue buying packs in Arknights.

[carmine hedge]

Hey so.. I once again cant find my account, The Yo-star that I linked to the account isnt my data? Its only level 3 with only 7 ships. I lack any of the outfits, ships or gems I bought and was wondering what happened? Even the facebook link is not working

I tried that, The only result found is the level 3, Which.. Is not quite the one I am looking for

Its been over a year and I don't recall the name of the account

Well... the UID

This is when I was last helped, That doesnt quite help either. As nothing is found from that

Im not too upset about the account ill start over if needed, Id just be annoyed at the money I spent on that account

Noted

Sent the email, Now we wait. Thank you!

[frank bolt]

Thank you very much for the info, I'll try contacting yostar and see how it goes then i'll try the vpn. Much appreciated.

[carmine hedge]

So I found I was Lexington and I found the old name I used

I just cant recall what the email was

[carmine hedge]

Do I just contact support with that?

[ocean skiff]

You don't lose anything by trying. AL Support is a friendly support, they're not the Supreme Court of the United States that strictly requires all the info that we usually specify here in order to take appropriate action. The more info you have, the easier will it be for them to find and recover the account for you, though. So I'd try contacting them, probably in a friendly manner and as I previously mentioned, with the truth. This way they don't suspect that you are someone trying to get into someone else's account.

In the unfortunate case where they ask for info that you don't have, you can ask them if there is any other way you can prove that you are the legitimate owner of the account. And if they say no, then well, in such a case there's nothing we can do anymore unless you find out what the email was.

[carmine hedge]

^^ They just sent me the one email I forgot, I have like... 6 for all different things it feels nice to be back

[lone dragon]

is anyone getting logging issues it says connection to server lost I am trying to log into little enterprise I am really new to the game I just started playing 3 days ago and I played for so many hours without any issues

[ocean skiff]

My game is open basically the entire day, so no, there are no issues with the server. Try restarting your Internet connection. If your connection is not stable, the game will not let you log in, or you will be logged in and then logged out over time.

[carmine hedge]

Hey i got muted for no reason there is a person multi accounting on Washington room 2 what can i do?

Im so sick of this person getting everyone muted

I didnt break any of the chat rules and because he uses multiple accounts he gets people muted

Im kinda getting tired of how easy it is to abuse this games report system

There was literally 2 people and myself talking

[ocean skiff]

It says you will be unmuted at a later point. Wait to get unmuted, or contact support at [e-mail].

If you feel someone is violating the game rules you can report them, which is more effective than arguing with them in-game chat.

[ruby elm]

Uhh..donno what that crushed green text is bout but just appeared an i donno how to list it as so here

Ima see if a restart sorts it

The restart sorted it but yea that happened

[zinc skiff]

starting yesterday, bluestacks keeps freezing on just

this black screen

while trying to load the game

does anyone know what is causing this or what can be done to fix it

[viral holly]

I cleared SP2

But i got no Mango Vanilla Crepe

wiki says its a reward for this stage

[carmine hedge]

Ya i didnt argue you dont get a chance u get stealth muted by a guy using 5 accounts

[lyric lodge]

The item for the scrapbook and the augment are two entirely different things

[nocturne heron]

Wat time does customer support open for azur lane?

Just want to know when I'll get a reply

[viral holly]

But this thing is augment, check the wiki

[hard moth]

That's to get the favorite food for the scrapbook scrapbook, not the augment

If you want the augment, it is in the shop

[viral holly]

Oh, nice

[vale dirge]

Sorry for bothering.
I lost my account and don't remember UID or had receipt (yes it suck) . I wonder remain info can help me recover it. Info my lost account:
_ Server Lexington
_ Commander level 118 or just up 119
_ In game name is Varlor
_ Join date is 2/9/2018
_ Still had around 900 - 912 gem
_ Only ship it don't had is Impero and few drop only from chapter 12 and up
_ for campaign:
normal: done chapter 11 maybe few in chapter 12 but not sure
Hard: not much play but i sure it done 9 - 4 but not all chapter 9

Does those info about can help me recover My account?

[vale dirge]

And how i can proof Facebook? Like they sent a message in Facebook account or something?

[sinful yoke]

they will tell you

[vale dirge]

Then how long they will answer my report? 2 - 3 day ?

And i also use Facebook account for both old and new uid. Will it be problem?

[sinful yoke]

this is not possible, facebook can only bind to one account at a time, so no its not a problem its not a thing

I cant read the language so I cannot confirm if the SS is right, but you shouldnt be posting it if you are trying to recover your account

[vale dirge]

Well my brother unbind my old account so it lost

[sinful yoke]

im deleting it for you just in case, if the screenshot is incorrect, support will guide you how to get the right information

tbh, it doesnt change anything

if facebook is connected to his account, he can simply log in, its not a lost account

if its not, then thats what theyre here for

[vale dirge]

Well here is the problem
My brother unbind my account and when i log back is lost and become new player account?

[sinful yoke]

your brother needs access to your facebook account, password and all, in order to be able to do this, so in the future be careful with your password on anything

[vale dirge]

Same Facebook and still new account so here i'm

[sinful yoke]

what server are you logging into?

[vale dirge]

Lexington

[sinful yoke]

can you press this button too?

[vale dirge]

That is new account

[sinful yoke]

you'll have to wait for cs to email you back then, they are they only one who can help you at this stage

[vale dirge]

Or did unbind old and bind to new make this problems?

[sinful yoke]

regardless, you lost your account

[vale dirge]

Well good new i had my account back! I thought they take longer to respond. Thank you for supporting! Btw did any mod can contact with yostar ?

[ocean skiff]

There are some support agents here I think, but always best to contact them via email if you have a problem. The mods are here to help with the Discord server.

[lyric lodge]

So, "Event ends: 10 May 2023"

[drowsy laurel]

azurlane isnt loading, stuck on a black screen, android studio

[nimble star]

I'm not sure how this happened, I left the fleet on auto-search, after coming back and waiting a few seconds realized it was stuck, seems like the fleet at some point sailed over a confusion square, and I am now somehow stuck there.

My current situation is, if I start OpSi, it loads straight into my fleet already in the middle of an operation, and I am pretty much stuck, no way of going back to the main menu either. If I reboot the game, I still have access to the rest of the game as normal, but OpSi is guaranteed to get stuck.
I have restarted the game 3 times, the footage shown is from my third attempt.

Footage showing all UI buttons being clicked, just for completeness

[glacial mulch]

Hi, I received a refund but they did not remove the gems that they gave me for the x2 bonus. What do I do now?

[nimble star]

Can confirm repair assets fixed the issue, thanks

[weak spade]

Hello had an account binded to twitter and while trying to bind my azur lane account to a yostar one i accidentally logged out. Since i only made it for binding ive forgotten my twitter account but i have my uid can i get back into my account?

[tight mica]

Need help

I installed azur lane and when I open the app after the logos it's just a black screen

I've updated my new phone already and the play store is up to date

Also tried reinstalling the game and clearing the cache

[drowsy laurel]

what version does AL support?

[tight mica]

Idk

I'm on Android 12

If that helps

[tight mica]

Hello?

[tight mica]

Nvm

[worldly axle]

is the game currently down? because every time I try logging in I get Unknown error: -1

[white dawn]

My game is stuck on the loading screen what do I do? I already reinstalled the game but it doesn't work

[sinful yoke]

relog with your bind at the login screen

[sinful yoke]

black screen or what?

[worldly axle]

got it, thank you

[tender flax]

Nvrmnd, fixed

[unkempt obsidian]

I can never fix black screen is there a solution? Please?

[fresh carbon]

Why can't I change my Yo-star account email?

[ocean skiff]

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[ocean skiff]

Support will change it. Contact them.

[obsidian jolt]

hi , just got back to the game after quite a while , like several years and my account seems to have been replaced buy a new lvl 1 one ... any ideas ?

[fresh carbon]

Why can't I change the Yostar mail in the game. Just like it's done in Arknights?

[ocean skiff]

What difference does it make? You are able to change it, all you have to do is contact support.

This isn't Arknights.

[ocean skiff]

Check that you selected the right server.

[obsidian jolt]

I did, always been on sandy tried every others , was a google play / gmail account btw

[slim stratus]

Hii, i need help finding my account, I have 2 emails I think it might be on but it keeps taking me to the tutorial and idk what to do. I have an idea of what the user mighttt be and ik the level was medium-high

[uneven dagger]

Idk where to send this but a game called sky utopia has used Bremerton in their ad

[sinful yoke]

thanks for letting us know, I'll forward it

[uneven dagger]

You're welcome I didn't know where to send it in sorry if this was the wrong place

[sonic juniper]

I have a question

Why this the only thing ||i can find|| can not enhance further more

[lyric lodge]

Cause its T2, not T3/T0

[prime gull]

Can't log in today know the problem? Its definitely not my network i can use other apps just fine

[white dawn]

Sorry for late reply, anyways the loading screen is a picture of enterprise

[ocean skiff]

Game is fine. If you get any error codes then post them.

[lyric lodge]

Did you try repair/reinstall, since that's not the current main menu screen?

[lean oak]

so I have a mission saying "sortie and clear 1 hard mode stage" and one saying "clear 3 hard mode stages" and I have 0/3 hard mode attempts left. How did this happen?

[white dawn]

I did reinstall

[white dawn]

When was it changed?

[thick nest]

So my account that I have been using for the past 4-5 years is now unable to be accessed by me. Admiral Iowa, lvl. 80 on Server Sandy with a full fleet of Iron blood lvl. 125 Bismarck, Tirpitz, Graf Zeppelin, Z23, Roon, and Prinz Eugen. All of them Oathed. I didn't want to lose my account so I tied it to my Facebook and Twitter. Twitter was a toxic hellscape so I left and deleted it. Facebook got hacked and was deleted. I'm not telling the whole story... But I tried tying my old account to my old file to my new Facebook later. It, well didn't happen, but since they had the same name it never crossed my mind. Then I got a new phone. Tried to get access to it with my new Facebook thinking it was linked. It was not. So I went to the useless bot to recover it, told it what had happened, I asked them to rebind my old account to my new Facebook. They refused, asking for proof. How do I provide proof of something that no longer exists? So I told them over and over trying to find a work around. No dice. They want emails and screenshots from an event that happened 3 years ago, that I never took screenshots of because why would you! I asked them to look into the email, since it was linked to both Facebooks, they just ended up refusing me. I then tried to link a brand new Yostar account. It told me it was linked to something else even though before now it has never existed. I got on my old device to try again today and I've been thrown back to the first mission. I have no way to access my account. I just now lost everything in Azur Lane. Absolutely everything to a fucking oversight and a bug in their program. I don't have the heart to start over. I worked hard to get all those ships and now all 350 are gone, my guild status, my level, everything is gone. What can be done if anything?

[lyric lodge]

Pretty much every patch. It was DoA before this, now it's Northern Overture and it's probably something KMSy tomorrow

[main adder]

hello i have a question abt device

how can i check how many devices that i alr verify and login my account on the device

[ocean skiff]

You can't.

[ocean skiff]

If you can't prove that the account is yours then nothing can be done about it. If it makes you feel better, level 80 is very low, a few ships that you married to isn't a big loss either, and a guild isn't anything that you can't just make again, or even join someone else's.

There is a level 70 pack that you can buy if you care about your level, and once in awhile you get your free ring to marry whatever shipgirl you want. Free gems are enough to cover the expenses of making a new guild, but I'd just join an established guild.

[main adder]

so that mean i can play AL on the device that i was login before without verify again right?

[random swan]

Is the game avilable in Serbia?

[white dawn]

Should I just wait for the loading screen to close? It looks kinda freezed to me

[thick nest]

Well Mr. Common Knowledge I did in fact find what I needed and got it back. You can go roll your eyes somewhere else.

[ocean skiff]

So no mods will do anything about the above?

I don't even know why would you ping me just to say that. If you got your account back, that's good for you then.

If you are all-knowing and my common knowledge is too common for you then you should be able to fix your own issues without asking anything.

I'm never the person with problems here. You are.

[thick nest]

Oh your name is the emoji! I'm sorry, I thought it was a bug. I ran circles with the A.I. for hours. So hearing that I was screwed from everyone is kinda irritating because again I was trying for hours, even before I went to the Discord.

[ocean skiff]

Don't mention it. All is good.

[thick nest]

Alright.

[lyric lodge]

Is it possible to tick the gear icon in the topright and repair?

[pulsar charm]

I was told to ask here, is there any way I can see how old my azur lane account is or see the date it was created?

[carmine hedge]

Is it bad to show an ad of a guild on world chat in-game?

[ocean skiff]

During anniversaries, perhaps.
But if there's no anniversary events then I don't know- probably no.

https://pbs.twimg.com/media/FadHpFjWIAEeHmR?format=jpg&name=large

[ocean skiff]

No.

[carmine hedge]

Maybe I did it a bit much, I got muted for that xD

[pulsar charm]

Surely emailing won’t hurt, right?

[ocean skiff]

You won't get banned for asking, worth a try.

[pulsar charm]

Hmm. Thank you

[delicate terrace]

UID: 340799542
As you can see, I’ve finished story mode for operation siren yet am missing a part of the record files

This should be a bug from what I understand, so please help and thank you

[sinful yoke]

contact customer support regarding missing stories @delicate terrace

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[white dawn]

No gear icon

The cube at the bottom right is spinning though

[dreamy quest]

Can I ask anything

I need some one that will listen

[ocean skiff]

I ask myself the same question, but let's say yes you can ask still. What do you need?

[dreamy quest]

Well I thought for a second about asking something personal but I’ll ask something about the game

I’ve been playing for years and now I want to how big the game has gotten

[ocean skiff]

That depends, but many things were added over time such as World 14 and lots of new shipgirls. Try asking in #gameplay-help or #al-general, they know more than I do

[dreamy quest]

Thank you

[outer badge]

10.6gb

If it's bigger than that, you can do a fresh reinstall.

[dreamy quest]

No I meant like how many players or like how much the game has made

[outer badge]

approximately 4m a month, and we don't have a count on player numbers

this isn't a tech support question - please use the right channels next time

[dreamy quest]

Alright

[covert sparrow]

Same here

[humble canyon]

Can i request help with sync my facebook to my azur lane but i have a new phone and my twitter failed to bind it to this phone

[humble canyon]

Yes but it unbinded when i got the transfer to this phone

My commander name was DROID49

Only twitter was synced

Now is not

I can't remember my twitter password so i need help to sync my facebook to my azur lane account but i don't have access to the my saved game data

Lexington

Unfortunately I can't remember my twitter password for azur lane can anyone in the tech support get my facebook account sync to my azur lane

[languid cloud]

Is anyone having issues with stage becoming white? Or is it just me?

And when im getting into battle its stuck on a black screen.

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[languid cloud]

Its not working, the repair assets got stucked.

Still got stucked 😔

Should i just reinstall the game?

Android

And its fine before i updated the game

[thick nest]

Yup. I know. I've heard this several times. And I got it back.

It was rough, but yes I did manage to get it back. I managed to find what I needed to do so. I sent them receipts and a few other things. But I did get it.

[languid cloud]

Alr, thanks.

[thick nest]

Way ahead of you.

[prisma gulch]

hi,I downloaded the game again but I can't access my old account and I can't remember the information exactly because it's been a long time.

how can i get it back my old account

[teal saffron]

Azur Lane not opening/stuck on loading screen after installing the non mandatory update

[white dawn]

I did, is there like some files I can't normally delete by just deleting the app.

[plain ridge]

Same mate
Cant go in to battles

After non mandatory update

First one is from exercise

2nd from chapter battles

Pls fix

[humble delta]

Damn same

[cinder hemlock]

yup same here

[steel tangle]

Im having the same problem also.

[humble delta]

Attempting to fix it will stuck on 37.8%-ish too

[cinder hemlock]

Seems like assets arnt loading

[plain ridge]

Same

Now we wait for fix ?

[golden wolf]

I take it im not the only one not able to enter pvp battles although haven't tried the rest?

[cinder hemlock]

Was able to do one ; relog do another ; etc etc

[sinful yoke]

if you’re stuck in loading screen after nonmandatory update, please state your device, OS version, and try to open log mode

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[humble delta]

aw man however i am trying to fix it by redownload the assets

[flint zenith]

The fix that seems to be the most reliable is redownloading the game

Having the same issues but after redownloading everything is back to normal

[sinful yoke]

if you can access repair files, repair files to fix the issues

[humble delta]

I already stated this @sinful yoke

[sinful yoke]

have you tried restarting and attempting again?

[humble delta]

Yes

Now I am attempting to redownload the game data. If problem still exists I will let you know

[sinful yoke]

redownload will definitely fix, but if there is any issues after the fact, let me know

[teal saffron]

device: V2026
OS: Android 11
Hardware: MediaTek Helio P35 2.30GHz
Hardware model: MT6765

[plain ridge]

Device : Motorola Edge 30 Fusion
OS: Android 13

@sinful yoke Should i uninstall and reinstall again for fix
Please help
Or there is some other way, repair assets doesnt work

[sinful yoke]

you must reinstall to fix, unfortunately @plain ridge

[plain ridge]

Will let you know if issues are there after reinstall

[cinder hemlock]

Reinstall fixed; should I not install optional assets?

[golden wolf]

Yeah its fixed now it seems

the reinstall does work, glad i checked here

[humble delta]

just install it too

works fine on me

[patent vortex]

Does anyone know what's happening because everytime I try to sortie the screen stays black and it just says loading. I'm trying to run through the Russian event in archives

[fathom sage]

How does one go about fixing this

[willow mango]

What to do

dont tell me I have to reinstall it like the guy above

[lyric lodge]

Login to your bind, there on the left of the screen

[willow mango]

O yea im dum usually able to login right away ,thanks

[latent pilot]

Heyo, my twitter account got suspendedand and I dont think I can acces my azur lane account.

[noble sand]

Problem solved

I am an idiot.

[silent mango]

my game somehow just gets stuck loading every time i try to do campaign hard mode. and I've already tried restarting my game a few times, still the same
should i try restarting one more time?

[static phoenix]

did you install the optional update? if so, reinstalling worked for me
Ps. make sure to bind your account If you're reinstalling

[silent mango]

oh I didn't install the update
thanks for the help

[bold lance]

is anyone elses game a little buggy today?? Mine frozes a lot

oh i just read, im not the only one, i need to reinstall o get an update from the store?

no update from store i had the update from in game

restoring assets also froze alway at 37.84834%, anyone knows what to do?? 😦

[rapid glacier]

I lost my account I want it back

[surreal urchin]

everytime i enter the dorm or enter sortie only white void appears

[bold lance]

I had to reinstall the game, that helped, don't forget to bind account before if you hadn't

[half yoke]

I'm trying to launch the game, but it's stuck on this screen even after hard restarting the game. What do?

[half yoke]

Currently doing so. Thanks anyway for the help.

[half yoke]

Now I can't log in and have my account show up. I remember it being bound to a Yostar account, but when I log in through the Yostar method there's no 'my character' symbol at the Avrora server.

[half yoke]

The account name is m04vk, if that helps in any way

[fervent cradle]

is the game down? im stuck in loading

[steady yew]

Why is the game 12GB?

[half yoke]

Apparently it just didn't bother showing up. I got back in.

[harsh bay]

Anyone else running into this exact same loading screen?

[oak nova]

Yea

Also OS and Dorms are bugged

[sweet briar]

I'm in a similar situation, I'm trying to start the game to my old account after having the dorm/battle loading issue like others above. I reinstalled it and I know I have my account bound to my twitter, but when I try using it logs me in like I'm starting a new account.

I have a screenshot of my UID number before I restarted the game if that helps and my Username is: Teitoku Coyote

Hope this info can help me out I don't wanna lose that account have like 90% of the ships unlocked at this point lol.

[harsh bay]

Might be on a different server than your original account.

[urban roost]

Yes, when doing exercises

Some logs

Happened after updating from play store

[sinful yoke]

repair files

[sweet briar]

No dice so far with your suggestion, tho I do appreciate the help.

Not to worried cause I did purchase in game items using my Google Play account (including a purchase this past April) so I reckon with that info and my UID screenshot I should have a pretty good shot at recovering it. Just annoying more than anything

[harsh bay]

Well thats good at least.

[sinful yoke]

do you have your UID?

[sweet briar]

Yes I do! Got a screenshot of it from a while back.

[sinful yoke]

may I check it?

[sweet briar]

Yeah sure, I'll dm ya the screenshot rn

[urban roost]

Haha nice

[sinful yoke]

I will have to use the command in this server though which will say your UID, but I will check your bind status to confirm it is bound and help you from there

[sinful yoke]

if it gets stuck in repair, you need to reinstall unfortunately

[urban roost]

Device: Asus ROG 5s, ASUS_I005DC
OS: Android 12

Not rooted, stock

[teal saffron]

im stuck on screen like this when repairing assets

[sweet briar]

Much appreciated, just sent ya the screenshot of my UID

[urban roost]

Must be a bug, guess I'll wait for a fix

[teal saffron]

also this black screen, maybe some resources are damaged, and needed to be reinstalled.

[sinful yoke]

need to reinstall

[sinful yoke]

for being stuck on repair too, have to reinstall unfortunately

[urban roost]

On cellular right now, I'll try later

[carmine hedge]

Bridal Z23

Bind Status

Twitter

✅

Facebook

❌

YoStar Account System

❌

Apple ID

❌

May 19, 2023, 11:49 PM

[oak nova]

[sinful yoke]

@sweet briar make sure you are logging into twitter and login to the right server as well

you are good to go though, no need to contact support

[oak nova]

Can u check mine too

[sinful yoke]

you can check your bind status in settings

[oak nova]

I bind it with yostar

[sinful yoke]

you’re set then

[oak nova]

I need to reinstall then

[white dawn]

Do I keep reinstalling untill it works?

[copper isle]

Hello I'm sorry if this isn't the correct channel. I was trying to recover my account after binding mine. It's kicking me to the tutorial and I would like help getting my account back if possible.

[copper isle]

Correct

[copper isle]

There isn't anything showing up.I do have some receipts that for the account if that helps

Thank you very much for your help I really appreciate it. Hopefully this works out.

[copper burrow]

My games keeps having this issue and everything I load a battle it freezes

The asset repair also freezes at 38%

[sinful yoke]

you will have to reinstall unfortunately

[copper burrow]

What is the issue?

[sinful yoke]

broken files, even the repair is affected, so must reinstall in order to repair all of the files

I dont know why this affects some users, but it seems to be emulator issue

[copper burrow]

Dang how did this happen so I can avoid it?

[unreal bloom]

You're not the only one 😣

Repair freezes too

[copper burrow]

Hey that is the exact same repair percent as me!

[sinful yoke]

its just a bug with the non mandatory update, the only fix is to reinstall if repairing is broken

[copper burrow]

So it must have happened to a few people at least

[unreal bloom]

Before I uninstall and reinstall, what do I have to do to re-link it to my account? I'm bound with Yostar acct

[copper burrow]

What device do you use to play? I use an Android A42

[unreal bloom]

I've never had to uninstall before . Galaxy note 10+

[copper burrow]

Hm

[sinful yoke]

in pinned messages there is a photo and text guide for logging in, if you have any additional questions though definitely ask!

[unreal bloom]

ok thank you!

[copper burrow]

Worked like a charm thank you so much for your help! I really appreciate it!

Everything also feels much smoother for some reason in game

[warm veldt]

are they going to roll out a fix for this?

[sinful yoke]

from what I know, no

[warm veldt]

its so weird that its happening

its from the update right

[sinful yoke]

yes, their tests had no issues, so for this to happen they dont know, they just suggest reinstall right now

[warm veldt]

had no idea you can skip an update it just manually started for me

[midnight scarab]

I need some help recovering my account. I have the uuid, but my account was linked to FB and that link got removed somehow.

Any idea how I can recover it ?

[sinful yoke]

can you send your UID @midnight scarab

[midnight scarab]

I'll DM it to you, if that's alright.

[sinful yoke]

I need to use it in this server in order to pull up the information on binds, but I can delete it

[carmine hedge]

Bridal Z23

Bind Status

Twitter

✅

Facebook

❌

YoStar Account System

❌

Apple ID

❌

May 20, 2023, 8:27 AM

[sinful yoke]

@midnight scarab it says you have a twitter linked, you might be misremembering it for facebook

but you should definitely be able to login assuming you have access to the account

[midnight scarab]

Ooohh, I see. Thanks a lot, I'll log in via my Twitter account and check.

[midnight scarab]

This was exactly the case. Thanks a lot !!

I'm able to access my account again 😁

[sturdy hearth]

I have been getting this endless loading screen everytime I finish a battle.

[sturdy hearth]

Help

[rustic hornet]

Help me!😭 how can i unbind gmail

[harsh cloud]

Help me! Hello, i can't access my account. I remember only the name, account level and server name. Unfortunately, I don't remember the uid.

[turbid prairie]

Help me! Hello, I can't access my account. I only remember the name, account level, and server name. Unfortunately, I do not remember the id, I remember the Twitter account that was suspended due to sanctions, but it is also a login to log in to the azur Lane account, please help me, the administration to help untie my account from Twitter and transfer it to the mail, to Twitter and all the data is there

[sinful yoke]

@turbid prairie contact customer support and they can help you more for account recovery

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

please contact customer support as well to unbind email

[sinful yoke]

did you bind your account?

[sinful yoke]

repair your game in settings

[harsh cloud]

like yes

[sinful yoke]

have you tried logging in yet?

[harsh cloud]

I tried it. But when choosing a server in the game, a new account is only defined there. old is not.

[sinful yoke]

do you know your server?

[harsh cloud]

yes

amagi

[sinful yoke]

please make sure you are selecting AMAGI when you login, default is little enterprise

[north crow]

I have the same problem as him so I am instead responding to you for making this fast, the repair assets screen just freezes at a certain percentage

[sinful yoke]

if that happens, it unfortunately need a reinstall since even the repair is broken

[north crow]

Damn, well, account is linked so that is just a time sink, thanks.

[golden radish]

have yall noticed in the exercise screen, when I finish a battle, the bottom have of the screen does not completely load

[craggy hollow]

same problem i think that is for the update from play store, because my account on tablet work fine, and i dont had update

[harsh cloud]

when you select a server, only the new account is indicated there, the old one is not.

[lyric lodge]

Click the very poorly named "results found" button. What's the result?

[harsh cloud]

No. the last one was lvl 74

[left palm]

I need some help from yostar staff, the help tab in-game said I can use discord to contact. I've forgotten the secondary password set in-game

thank you, ill be doing that then.

[lusty rose]

i can't open the game after it finished downloading the update. it quits after it shows the logo screen. anybody knows how to resolve it? i don't want to download another 8gb data again

[lusty rose]

im using l2d emulator and its the 2nd time it happened to me again

[stable lava]

hey quick question can i change my email adress for yostar?

or do i unbind my az account and change emails there?

[rich glen]

operation siren bugged out and the sea turned white. trying to start battles just sends me to endless loading screen. restarting the game didnt fix it

[stable lava]

aight thanks

[ancient girder]

all day with this too

repair assets not works

[rich glen]

yeah repair assets got stuck. redownloading the game already

[white dawn]

No, just the loading

[ancient girder]

Samsung galaxy A12

[white dawn]

Yes, I'll try and install it again right now.

Just incase it works

[rich glen]

Samsung Galaxy A51

[ancient girder]

It seems that many people have the same problem, I'll try to uninstall the game and see what happens.

[lusty rose]

oh my bad. its actually called LDplayer
sorry

its SM-G973N

and for the ldplayer ver...

idk

oh its 9.0.46(9)

[daring grail]

@carmine hedge i have the same bug as mbhen114. Repair assets gets stuck on same load percentage. Every time i try to start a battle. It finishes load screen and then the screen goes black and shows the manjuus loading like it is disconnected.

[lusty rose]

and the instance im using is android 9 (64-bit)

maybe creating a 32 bit instance might work

[daring grail]

Im on galaxy s21

[lusty rose]

tho that might make me redownload the entire game again

i will

thanks

tho

ahh

alright

would the files from my current instance work on the new one?

im planning to move them just so that i wont have to waste another network data

[daring grail]

@carmine hedge no samsung galaxy s21

[lusty rose]

i guess...?

i looked at the files and i saw two script

one says 32 bit and the one was 64

i think it might work...?

but still ill try first

thanks alot

[daring grail]

@carmine hedge Yes and it gets stuck at 38.4 percent like the peoples screenshots

@carmine hedge ok I will give it a shot. Is this something yostar knows about? It started for me after the latest update.

[rich glen]

reinstalling fixed it for me, also game runs smoother now

[ancient girder]

I reinstalled the game but now it's more bugged.

[rapid rivet]

I'm having a similar issue on a note 20.

[carmine hedge]

So im assuming i have to reinstall the game

[rapid rivet]

Happens in my dorm too.

[white dawn]

@carmine hedge I have reinstalled the game the 3rd time now no thing changed.

[carmine hedge]

Jesus what happened during the last Update i was just logged out for 5 days

[rapid rivet]

Idk. Worked for me til today. Thought something was weird when I restocked food. I'd try on my computer but I'm at work

[carmine hedge]

3

[daring grail]

@carmine hedge I reinstalled and its working fine now

[tiny prairie]

So the game is broken for more than a few people and there's no official recognition that it's happening?

[sinful yoke]

no there is, to repair or reinstall

not sure what recognition you want, but it doesnt seem to be something they can hotfix, the update did not work as intended since it worked during testing

[sturdy hearth]

When I try to repair it just stops at that. Waited for 1 hour didn't movie at all

[carmine hedge]

So i had to reinstall the entire game

[fringe valley]

the repair mode is always stuck on the same value

[fringe valley]

same problem

[gray sentinel]

how do i fix the bug that doesnt let you sortie? the one that gets you stuck in a black screen saying loading

[vagrant ridge]

For me it came bundled with the new app update. Dorm wouldn't display, stage textures all white, Repair stopped at 37.something%.
Try repairing, if it doesn't work you might have to reinstall the whole game.

[carmine hedge]

I had to reinstall the entire game however make sure your account linked to Yoster or Facebook or Twitter before you do that

[gray sentinel]

that sucks, thanks though

[lusty rose]

@carmine hedge done

and it didn't work

but somehow its different

it does passed the logo screen

tho after the update complete loading screen it just quits

is there anything i can do than reinstalling the game?

[raw nacelle]

I hv the same issues as well

When im tryna play hard mode it pops out the black loading screen

[full thunder]

Same. The map is just white and when I start the battle, it's just a black loading screen

And clearing cache and rebooting doesn't help at all

[raw nacelle]

So how do u fix it

[full thunder]

Idk, haven't yet. Tried repairing, but it also got stuck on 37.84834%

Hope reinstalling will help

[raw nacelle]

Hope so

[left pawn]

Had the same problem this morning, plus the white dorm room. After re-installing, it fixed it. Can do battles now.

[gray sentinel]

yeah that happened to me too, reinstalling fixed it

[white dawn]

I just sent a mail to azur lane costumer service they didn't reply, should i send a second one? Or just wait

[tough sky]

he

hey

[sturdy hearth]

I can't start any battle at all the repair tool is not working. I can't literally play the game.

[tired chasm]

Same. Luckily it's a known issue

Fix soon hopefully

I only don't have the white stage but i have all the other stuff

[worn monolith]

hey im having the same problem too, did you just reinstall the game?

[rapid rivet]

Reinstalling did work for me. Yes.

[worn monolith]

thank you!

[west crest]

Hi. I encountered a graphic glitch on my phone when I was doing my dailies. I went into 11-3 hard mode and floor is all white. When I attack the boss node the game freezes in this loading screen.

I tried repairing assets but it stops at 37.84% Do I need to reinstall the game client?

[fringe valley]

we are all experiencing it

[sinful yoke]

need to reinstall, please make sure account is bound

[sour needle]

Not rly an issue I just have a technical question

[sour needle]

I recently came across a something where it was constantly giving me bulins I’ve managed to stop it but I just wanted to know if it’s a bug or just something random

Ah okay thank you if it happens again I’ll submit it with a screenshot

[lyric lodge]

If you bought 10 bullins in the medalshop it will give 10 receive screens (seriously why, don't know). Was that it?

[sour needle]

No no it would only happen when I did the weekly points thing in missions and I would get a bulin for one of them but then the rest were just bulins like no coins cubes oil of dorm food

[lyric lodge]

There's 3 purple bulin and 1 gold bulin in weekly rewards

[sturdy hearth]

my god they just really want us to re install the game huh

[sturdy hearth]

well it fixed it

[cerulean tundra]

I tried to do that yostar link, but it isn't reloading my account

[nova plume]

Same as you
I tried to link my yostar account, but it make me an infinite load screen. I quit the game, and when I come back, even by logging in on the title screen, and while choosing the same server, it makes me do the tutorial again

[autumn blaze]

Hello, I accidentally bought the fairwind pass twice, how should I proceed with this?
Apple billed me twice also.

[compact relic]

Any know how i can fix pls?

[teal saffron]

is this some kind of a bug or something? (character sprites not showing)

[winged saffron]

is there a way to take over the guild master position of the guild im in, if the master hasnt logged in for almost a year? neither of the 3 officers wanna be the master...

we cant contact the master outside of the game at all

[thorny socket]

Need those officer to take command first then hand over to those who want it

[winged saffron]

then i have to convince one of the officers to take it, then i would take it off of his hands... how can an officer take over as master?

[thorny socket]

Demoted the master

Master can promote member to elite,officer

I think officer can hand over they rank officers to other elite

I think has been year since i hand over officer rank to other that want it since i didn't really active anymore

[winged saffron]

prob is that we cant contact the master at all!!!

thats why we need a method to take over master role without the master

[thorny socket]

Ask those officer to check options on rank i think

[unborn crane]

Yeah uh

Whenever I try and run a battle

It's just a black screen

Already tried repairing assets and it gets stuck at 37%

Thinking it's a wifi issue, but I could try reinstalling the game, idk.

[valid ginkgo]

Mine locked at 37% too.

Guess i have to reimstall it. 😭😭

[unborn crane]

Sigh.

It is what it is

[valid ginkgo]

So, mine is only allowing me 30 seconds instead of 30 minutes to put in the code!! Gahhhh!

Will have to do it with laptop and phone next to each other

[carmine solar]

has reinstalling the game helped the white out issue? wanted to check before i go through with it

[thorny socket]

People says is work but mine now stuck before login 🤷 luckily I still can play with other phone otherwise i will be pissed 😡

Already uninstall 4 time

[carmine solar]

i only got the one phone, i might just report the issue to be safe. im too much of a pansy to risk it before this event

[true skiff]

What happen my screen ? I already try 4 times restart and the result always same

[compact relic]

thx for help

is stop by 37.84834% since 3hours

no both frist reapir

ok

notes for future

[compact relic]

@carmine hedge is work now normaly thx for helping

[shell dune]

I've been getting this as well. Not sure what is going on. The only thing I haven't tried yet is uninstalling the game and reinstalling.

[sinful yoke]

you need to reinstall even if you report, just bind your account and you should be fine

[fervent sail]

I get this when I go into a pvp battle

[trim osprey]

Same as the guy above, whenever entering any battles I'm getting an infinite loading screen

[glossy harness]

Hi guys, sorry if i disturb everyone. I need help. I enter after one year on the game. But i can't enter in my account. The account exist on the server but i don't know why i can't enter anymore

The name of the account is JackCrybaby

[final jetty]

[lucid jungle]

I was about to post the white seafloor bug. but seems like many ppl got it too

extra log when attempting to repair asset

[plucky canopy]

Yeah i dont know if i am experiencing that cause i cant load my game sorry for posting again, i just dont know what to do, its been like this for 3 days everytime i try to launch it

[carmine hedge]

I'm coming back from a 4 year break and I'm trying to login to my account, but I can't find it at all. I've bound it to my twitter before. I don't think I've gotten the wrong server either

[sinful yoke]

do you have your UID

[carmine hedge]

Unfortunately, I don't. All I got are some ss that I have of the past

[thorny socket]

First I experience white map then I try repair data but stuck a round 30%

then I clear data after I stuck at loading game

Then uninstall now stuck at

4 time uninstall
2 time install from playstore
1 time install from APKPure
1 time install from qooapp

[nova plume]

Any thoughts of how repair this?
I really want to recover my account

[nova plume]

Please...

😭

[sinful yoke]

make sure you are logging into the right server @nova plume

[nova plume]

I was
It was Little Enterprise, but the tutoral started anyway

[sinful yoke]

what is your UID?