An Android emulator
#tech-support
tight pulsar
old nest
Any specific ones I should use?
tight pulsar
No
outer herald
Depends on your PC, since some prefer BlueStacks, others prefer Nox. So it's a matter of preference and which one can work on your PC, depending on your OS system
cyan olive
How do I create a yoster account?
cyan olive
It is successful thank you guys so much for helping me get my account moved to my new device
May the azur lane bless you
golden lagoon
Good evening guys, may I have a little question. I was buying the Cruise update with paypal and the payment went through Paypal as well as Google play, how ever it was like 30 minutes and it still did not arrive to the mail box and it still tells me that I can buy it again. Is it usually for Paypal to take that long, or is something wrong? 
golden lagoon
The payment went through by the paypall, got the receipt from the google play as well as Paypal, did not get anything from bank tho owo
I mean... bank should not be involved at all, in that case, right, or am I wrong?
Did not pay with paypal so far, so I am confused, because money left the Paypal acc, but I did not get anything 
(I was using my PayPal balance)
Ou, thank you so much, was not sure about that ^^"
carmine hedge
timber shuttle
Idk why but my stages in revealetion of dust got resetted C1 at 50 % even if i had already done 2 chapter
compact marsh
idk if this is a bug? but my main fleet is supposed to be Unicorn, Hood, Enty..... >.<
solid gulch
hearty kayak
Hi i have a problem.I can t find my account when i log in.It just puts me in the tutorial when i choose the server in wich i had an account
sinful yoke
Hi i have a problem.I can t find my account when i log in.It just puts me in the...
do you have your UID?
@misty oracle hey there 
just letting you know that your profile pic is considered NSFW here for asset cropping, since you dont seem to chat very often im just letting you know that using the server might result in a mute if you do have a long discussion or pop up often
thanks for acknowledging 
hearty kayak
do you have your UID?
Unfortunaly i don t have the uid only the username and level
surreal hare
Hey, wondering if it’s possible to have the same account connected on two devices. For example if my phone is busy and i want to use the Bluestack emu, is this possible while keeping the same account logged?
Thanks in advance
outer quarry
how to fix this, stuck here
been like this since new event
hard moth
Hey, wondering if it’s possible to have the same account connected on two device...
Yes they'll both be logged in. You just can't have both devices open on the same account
surreal hare
Yes they'll both be logged in. You just can't have both devices open on the same...
For real, like i can fight in two different battles while both devices are on and logged?
hard moth
For real, like i can fight in two different battles while both devices are on an...
Ah you meant that
No you can't
surreal hare
Alright, but i can have two devices logged on the same account
hard moth
surreal hare
Thanks for the help
empty dove
hello! I unlinked my azur lane account from my twitter a long time ago and now I'm sorry, is there any way to recover the account?
(Google translate sorry)
I dont have the uid
empty dove
Yep
carmine hedge
empty dove
Ty bro
toxic hearth
Hello there, i seem to lost my account from this device ever since my game was uninstalled (i did not unbind it), i was wondering if i can still recover it. (i do not remember my uid and the name itself though i faintly remember the server i was on) thank you in advance
toxic hearth
Well it would be the phone i am using right now
shut crow
again hello: i wanne post my question: my Long Island's voice stopped playing after i assume the start of the Implaceble event, should i contact support, or is it maybe just a broken file (p.s. i already did a fix assets, but that didnt work), thx for any help you can give
tight pulsar
Getting random, spontaneous system restarts while playing Azur Lane. It can be days between them or minutes. Seems utterly random. Using a Pixel 7 Pro
Not running out of RAM, not thermally limited, does not matter if charging or not, persists after a game reinstall
brittle forge
Okay so I know the server and i binded it to twitter but when it was deleted from my phone and i redownloaded it again it seemed to got rid of all my progress for some reason so if anyone knows what i can do then it would be nice
stable citrus
I accidentally bought an extension in the classroom. Can it be canceled?
exotic stream
Hello I don't know why but the game constantly crashes randomly when playing it occurs mostly during battles. How do i resolve it?
exotic stream
Hello I don't know why but the game constantly crashes randomly when playing it ...
And specifically when fighting D1 event boss fleet it crashes. (7th time now)
tight pulsar
Getting random, spontaneous system restarts while playing Azur Lane. It can be d...
.
snow sleet
Unable to log into the game, always stuck on the "retrieving latest version info" or "update complete loading game" screen, tried restarting device, clearing cache and reinstalling the game
sinful yoke
you may want to try using a different internet connection or a vpn in this case @snow sleet
snow sleet
Tyvm
lapis violet
@misty crow I'm having an in game problem do I do bug report or here?
misty crow
<@306975612877275138> I'm having an in game problem do I do bug report or here?
If it's gameplay related, #gameplay-help
If you need technical help because something isnt working, here
lapis violet
If it's gameplay related, <#460645783021289472>
If you need technical help beca...
Ok ty
dusk sky
Hi, I had an account on my email in 2018 and have proof of buying gems at the time. However it was linked to a deleted Twitter account. And I don't know if it's possible to recover?
I have proof and access to my email
If you can ping me please do
sinful yoke
please contact customer support for account recovery and tell them you dont have access to the bind
/support
carmine hedge
sinful yoke
@dusk sky
dusk sky
Thank you!
tight pulsar
Getting random, spontaneous system restarts while playing Azur Lane. It can be d...
.
haughty cove
How do you prove the ownership of the social media accounts that are bound to your account?
sinful yoke
emails are a good start
sinful yoke
.
judging by other users and specs, it seems the AL doesnt properly support Pixel 7 pro
I suggest emailing support about this, theyre the only ones who can relay to devs to fix the issue
if you can, please send video recording of the crashes with logmode open the whole time
/logmode
carmine hedge
tight pulsar
I would if it weren't so random, but I'll try to
However, I don't see why the Tensor would have any issues. It's Exynos derived AFAIK. Weird
summer ridge
Hello, please help me, yesterday I accidentally bought a ship skin that I don't need, how can I get my gems back and get rid of the unwanted skin?
hollow narwhal
There seems to be a bug that prevents me from even entering the game, anyone experiencing the same thing?
toxic hearth
Hello there, i seem to lost my account from this device ever since my game was u...
.
serene vault
Hello there, i seem to lost my account from this device ever since my game was uninstalled. But i cant remember if i bind it to any social media accounts. Can i recover my account somehow ?
ebon ore
Hello, today, when I logged into the game, I received a message that my account was blocked. I want to find out for what reason and if there is an option to unblock the account.
sinful yoke
Hello there, i seem to lost my account from this device ever since my game was u...
you need to remember the basics like your username and server before you can start account recovery
sinful yoke
Hello, please help me, yesterday I accidentally bought a ship skin that I don't ...
its not possible unfortunately
sinful yoke
Hello there, i seem to lost my account from this device ever since my game was u...
do you have your UID?
sinful yoke
Hello, today, when I logged into the game, I received a message that my account ...
if you mean banned, you have to contact support for an appeal
/support
carmine hedge
sinful yoke
There seems to be a bug that prevents me from even entering the game, anyone exp...
sorry for the delay, can you be a bit more specific? black screen? perma jumping manjuus? stuck at the faction preview screens?
serene vault
do you have your UID?
unfortunately no, i just have my nickname and lvl and all info about account
sinful yoke
contact customer support using the link above with all the information of your account, they can check the binds for you, if there is some they will let you know, if there is not they will help you recover
serene vault
contact customer support using the link above with all the information of your a...
send mail to al.cs@yo-star.com ?
sorry for stupid questions ...
sinful yoke
yes or you can click the blue link to automatically create an email
glossy thicket
Hi there, I accidentally logged into the wrong facebook account and now every time I try to log in I get the message saying I have previously logged into azur lane. If I click continue I get directed to the wrong account and if I click cancel I get brought out of the login menu
is there a way for me to log into a different facebook account instead of being redirected to the wrong one?
summer ridge
its not possible unfortunately
@sinful yoke Ah, I understand, thanks for the reply.
sinful yoke
is there a way for me to log into a different facebook account instead of being ...
can you try clearing cache from both azurlane and facebook?
glossy thicket
I had to uninstall and reinstall azur lane, and clear cache from safari and it finally worked
thank you so much for the advice!
hollow narwhal
sorry for the delay, can you be a bit more specific? black screen? perma jumping...
The fraction one, but is fine fixed it,. Thx
ashen crown
Is there a confirmed case of mobile wi-fi not working with this game? Both my friend and my phone can't boot up Azur Lane unless it's through mobile data or tablet.
tight pulsar
No.
brittle forge
Okay so weird problem keeps arising.. I connected my azur lane account to Twitter and played it for 1-2 months. After the game deleted because of new phone. tried to use my Twitter account but it was suspended and I reactivated it. When I connected it I logged into azur lane and into the server which was sandy and was met with the starting of it.
Username:loololooolll
Lv:78
Server: sandy
If someone could help me that would be nice since I did spend like 60 dollars for items on the account
Only thing I don't know is UID
tardy skiff
Well hi everyone, i need help to recover my account, i don't remember the UID but the in-game name is Ageo like now, my commander level is 47 if i'm not wrong, and the server was Avrora i belive
I had plenty of progress and i don't want to lose it
outer herald
@tardy skiff did you bind your account in-game at all?
tardy skiff
<@701708691895746601> did you bind your account in-game at all?
Yes, and i try all the options but it doesnt work
outer herald
You sure you logged into the right server after you bound your account?
Also, did you bind your account in-game and not on the main menu?
finite abyss
hey. so ive been dealing with a forgotten secondary password for years now and its to the point where ive accidentally locked enough bulins for it to be an issue. is there any steps i can go through to just get it reset or disabled?
me accidentally locking UR bulins >_>
finite abyss
ya i contacted them they need a ton of info including all the accounts ive ever linked to the account in history and proof i own all of them its rly hardcore and im forgetful as hec so its gunna take me a while to compile
quasi lava
asking for a friend, he uses facebook login but facbeook got hacked, any chance for him to get back into his account?
quasi lava
i think so yeh, id need to doublecheck with him but im sure he got a screenshot somewhere with UID
trail tiger
hi sorry to bother but
I wanted to play AzurLane again after many many months of not playing due to my phone storage, now decided to play again using Nox
but I can't seem to find my character at all
I tried every server with my yostar login but it picks me as a new player ;_;
sinful yoke
do you have your UID? @trail tiger
and you made sure to login to every server but they take you to tutorial?
trail tiger
Yes, my UID was POPUKO
but I used to login using my mail with the yostar option
it doesn't recognize my account using the email
sinful yoke
UID, not username
sinful yoke
no, your user id, it is numbers
trail tiger
oh... oh no I don't remember
It was 4 years ago, back in 2018-2019
NO WAY I FOUND IT
I KNOW WHAT IT IS
no nvm it wasn't the one
;_;
sinful yoke
contact support and they can help you get it back, its likely the account was improperly bound so its just kind of in limbo right now but they can get it back to you
/support
carmine hedge
trail tiger
yeah... I've been trying to do that
oh nvm, they just replied, since I actually did two payments on my account back in 2020, they asked for my receipts :) hopefully this works
wow I'm so relieved, maybe I can get it back
trail tiger
update: they found my account, they will now force bind me to the old one :) omg I can't believe it
trail tiger
good news I got my account back but forgot how to play this game, so I gotta relearn everything hehe but that's alright
exotic stream
Hello there, I have an issue opening the game on my redmi phone. I have fully downloaded it but it keeps getting stuck in the main screen loading
leaden acorn
I encounter this issue about login, i try switch connection still same. I try log other game its look fine nothing problem
sinful yoke
can you try using vpn or phone data? @leaden acorn
sinful yoke
you need to reinstall then, but cannot confirm it will work
leaden acorn
Uhhh here we go again
rapid barn
i got an odd question, what to do when I straight up lost all of my commemorative mails after months of inactivity?
vocal cape
Hey, I’m trying to get my account recovered since I haven’t played in a while and I csnt login
Anyone have any ideas on what I can do
rapid barn
its mainly mail that's Valentines and stuff, and I had them saved as important long before I took a break from AL
the maintenance mails with uncollected oil and coins are still there
rapid barn
unfortunate, could've sworn those were immediately "Important"ed and never touched again before I left after Clevebro muse. Thanks for the replies though
terse river
hello, I have an issue about the interactions with the ships in the lobby, it has no subtitles I did an asset fix and restart but nothing happened the game is too big to reinstall 😭
lyric lodge
its mainly mail that's Valentines and stuff, and I had them saved as important l...
Have you scrolled down? Older mails aren't loaded until you scroll down and load them up.
lyric lodge
hello, I have an issue about the interactions with the ships in the lobby, it ha...
Last button on the left on the main screen is toggle subs (move to chatbox when?)
obtuse owl
Hey, weird question, who do I talk to about suspicious individuals in this server?
sinful yoke
you can contact any mod/admin (preferably online)
sinful yoke
go ahead 
vocal cape
Yostar
real dew
Hi im trying to get back into an old account, I liked it with yostar but sends me to tutorial everytime. Ive tried different servers even if they show no known account on the server but still not letting me back in. I dont know my UID but I know which email is bound to my yostar account I used and lvl of the account. Any way to get back into the account?
carmine hedge
reef fractal
Is there a way to change the language in AZ? One of my friends downloaded it on his phone, but it's in traditional chinese which is an absolute pain to read when compared to english. Any ways to change it?
app store, location is HK
reef fractal
@carmine hedge ^
dusk shell
Such a question, is it normal? The average level of players is below 100 and there is very little collection, so it can be judged that the accounts are new. EX Leaderboard, Amagi server
olive fiber
so, i just had multiple of my accounts nuked across 3 games and i'm trying to recover them all, starting with azur lane
deleting and reinstalling the game didn't work, nothing gets me past this screen here
sinful yoke
so, i just had multiple of my accounts nuked across 3 games and i'm trying to re...
try using a vpn if you can
olive fiber
try using a vpn if you can <a:Yeptune:654706291670908938>
failed
olive fiber
apparently it was just a really weird coincidence of something screwing up on my end, and something with my service provider
my internet was down, but i was able to do everything except for the file installation for my games, weirdly specific
polar crystal
this has been popping up every few minutes for the past 5 days. checked my net and everything. it's running smoothly. got kicked out of a couple boss battles because of it. i really dont know what the issue is
tight pulsar
Spontaneous phone restarts while playing Azur Lane. Does not shut down properly like a normal restart but reboots anyways. Not tied with any specific action. Pixel 7 Pro, Android 13
polar crystal
is that new?
tight pulsar
Is what new
sinful yoke
Spontaneous phone restarts while playing Azur Lane. Does not shut down properly ...
ive redirected you to the only people who can help, sorry you cannot get it in this channel
tight pulsar
Ok
sinful yoke
this has been popping up every few minutes for the past 5 days. checked my net a...
does this occur when you use other internet connections? generally when this happens its usually from your net but I think restarting your modem/router should be able to resolve this in the case it is on your end
cold quest
hey im having problems with receiving gems after a payment anyone know what to do
covert bloom
I can't seem to play the game because this keeps popping up even I restarted and cleared cache
sharp crest
I can't seem to play the game because this keeps popping up even I restarted and...
Relogin with bind on the left
covert bloom
Relogin with bind on the left
figured it out already but many thanks
polar crystal
does this occur when you use other internet connections? generally when this hap...
yeah. even when using my own service
solar forum
When you purchase the limited build supply does it show up in mail or do you instantly receive it?
lyric lodge
All bundles bought from Akashi are delivered by ingame mail
solar forum
Oh well I brought the bundle before maintenance last night and didn't receive it took the gems tho I assume I have to contact yostar directly?
hoary bluff
hello, im not really sure where to put this or if anyone here can actually help me but
i had made a purchase the other day (the new semester lucky pack) which is $29.99 for me
my apple account (im playing on iphone) needed me to login and fix my payment methods tho. after that i had returned to the game, which said purchase error and showed that my attempted purchase didnt go through. so i clicked the item again and was able to buy it fine
however, when i saw the purchase receipt, it charged me twice for the same one-purchase item... so it took out $59.98 from me instead of $29.99... i have been desperately emailing yostar azur lane support (al.cs email to be exact) trying to ask for my $29.99 to be refunded, but my emails either keep being rejected by postermasterAi, or their responses have been very unhelpful..
i gave them my UID, server, and screenshots of receipts n everything and the most ive gotten is a question of 'do you mean you were charged twice while purchasding the same item? if yes can you please send screenshots of both receipt?'
which mind you, i had already given them screenshots of the receipts and told them i was charged twice. i feel like ive gotten nowhere. again, i dont know if anyone here can actually help me out, but if so itd be very appreciated..
hoary bluff
19 hours ago I sent an email asking if there was any update on my refund request, since the email before that was two days ago and it was me providing the screenshot (again) and my info (again)
They responded to it with the 'do you mean you were charged twice? if yes can you send screenshot?' even though i had already told them that and provided the screenshots.
They havent replied to my email or the new one I sent- which i sent because my reply keeps getting rejected by the postmasterAi- which was a few hours ago
hoary bluff
alright, thank you for the advice. i'll wait like you said and see if kawaakari can aid further. ty again
candid lion
Hi I lost my account and I can’t remember what I bind it to but I have the receipt on some purchases gems so I hope that can help?
opal briar
Can anyone help me with an issue I'm having? I want to purchase gems but every time I try I am getting the following:
sinful yoke
/support
carmine hedge
sinful yoke
them or itunes/google are the only ones who can assist you with that unfortunately
sinful yoke
Can anyone help me with an issue I'm having? I want to purchase gems but every t...
sometimes it slips by users but are you logged into google play right now?
burnt edge
i’m scared to go through the itunes route as i don’t want my account to get banned :/
opal briar
sometimes it slips by users but are you logged into google play right now?
Yes, I am.
unborn rain
I had tried to open Azur Lane using my new main phone Infinix Hot 20 many times but it goes freeze from yesterday till now. Fix this issue as soon as possible
solar forum
I emailed Yostar about not receiving the limited build supply in mail yet still had gems removed as though I did they asked for a screen shot of the receipt is it possible to get that?
lyric lodge
Google should have mailed you about the purchase?
solar forum
Nah I think Google only mails you receipts when you buy gems I already had enough gems to buy it without purchasing anymore. I did buy a trade license right before I brought the supply bundle but I have no issues receiving that in the mail.
unborn rain
No one can help me? Fine I contact for Azur Lane now. I will be right back
lyric lodge
Oh right, a pack for gems not €. Yeah, you get no receipt on any gempurchases...
unborn rain
Alright I tried to search Azur Lane support a few hours ago and then I finally sent to contact support of Azur Lane already
unborn rain
Yet it finally worked after I opened Azur Lane for the second time using my new phone Infinix HOT 20 right now. Thanks Azur Lane contact supporter!
Alright I still need to do something about my new phone now. Bye I will come this channel anytime
teal patrol
I lost my account and had a lot of purchases on it can someone that can help me, dm me
hard moth
I lost my account and had a lot of purchases on it can someone that can help me,...
/support
carmine hedge
hard moth
contact yostar support
teal patrol
Thank you
solar forum
Oh right, a pack for gems not €. Yeah, you get no receipt on any gempurchases...
Yea I tired emailing them they keep asking for a receipt am I just screwed and should just drop it or is there another way?
strange heart
/support
carmine hedge
winter tinsel
Hi I play AL on my laptop with blue stacks but laptop died. I registered my email with yo star but I cant get back into myaccount with another pc (also bulestacks)
can anyone please help?
I just tried to check with yostar website and it says no account with my email >__<
sinful yoke
yostar shop and yostar bind are two different things
do you remember what server you played on?
winter tinsel
Im trying to remember Im not sure lvl 85 account I think I had screen shots but all on the same laptop that died
___<
I bought some stuff and have receipts from google play store
tawdry gorge
guys I've had an issue for the most time that i had al so far and it doesn't work without a vpn but needs to be without a vpn for it to download updates is there a solution?
sinful yoke
what region are you located in?
sinful yoke
Im trying to remember Im not sure lvl 85 account I think I had screen shots but ...
sorry about that I went busy, have you tried logging into all servers since you cant remember which one you played on?
mossy wharf
I forgot my secondary password, haven't logged in for ages. How do i reset it?
strong jewel
There no way to get account back with no binding?
inner grotto
Hello, i had to re-download my game cause of a loading error, now i lost my data even thou i connected a yostar account.
lyric lodge
If it was unknown error -1 you just had to login the account. Have you tried the super-poorly-named-when-fixed "results found" button?
primal herald
Why are my ship stars all messed up?
hard moth
Why are my ship stars all messed up?
Common visual bug
rare aurora
Hello, is there any way to unbind my account from my twitter? my old twitter was banned
errant gulch
Hello, I would love some help to recover my yostar account I do hace receipts in case you need proof or something
desert fulcrum
Hello, I also need some help recovering my account, I switched over to a new phone, so idk my login info
sinful yoke
Hello, I also need some help recovering my account, I switched over to a new pho...
well did you bind your account?
and do you still have your previous phone?
desert fulcrum
well did you bind your account?
I think so.
desert fulcrum
and do you still have your previous phone?
I do but it's broken
sinful yoke
I think so.
do you recall what you used? do you have your UID? if so I can check for you
light igloo
Hello, could I get assistance signing in to old account?
light igloo
disregard my message, I manage to get back in!
trail dawn
hello can someone maby assist me with getting a friends account back the person have not linked the account because the person didn't know it was possible to do that and don't know the ID but do know the name of the account and the account hassen't been used for 167 day's indicating that it is that persons account
lyric lodge
They need to contact support and provide as much proof as possible its their account. If they made any purchases those receipts are a good starting point...
trail dawn
They need to contact support and provide as much proof as possible its their acc...
(al.cs@yo-star.com) this mail my friend need to use to contact support?
spiral shell
There is no boss fleet in the event B1 Mark of the Empire for me.. i defeated all the other enemies but there’s no way to finish this stage without a boss.. T_T
spiral shell
There is no boss fleet in the event B1 Mark of the Empire for me.. i defeated a...
I closed the app and reopened the battle- it fixed itself. Weird glitch haha 😆 glad it’s fixed!!
tawdry gorge
what region are you located in?
iraq/asia
sinful yoke
iraq/asia
I dont believe the game is generally available in iraq, has it been working before?
tawdry gorge
without a vpn?
i think it worked without a vpn at first
a bit slow but it worked
and then i used vpn to make it load faster (it worked) and now only on vpn
trail dawn
Okéy thx
pure aurora
Hello i need some help in getting my account back after i binded it wrong
i lost all my progress
hidden berry
Hello I need help recovering my account kinda fell off since 2019 and I remember spending a couple hundred bucks on it and had a bunch of ships already I feel like getting back in so help would be appreciated
I did find some email receipts in my email if that helps
devout stratus
/support
carmine hedge
carmine hedge
solid spoke
Hello
Can you help me because I can't get the verification code from my email
What should i do??
How could i fix it?
solid spoke
It's working now thank you anyway 
visual tangle
Hello, I need help recovering my account. I am playing on Sandy server using my Google play account and now I can't log back in and brings me to a new account instead.
astral mantle
My game has been like this since yesterday. Just sits on the screen like this and the loading never goes away. Anyone have any idea what to do?
I can only access the settings on the main menu screen like the different login methods, which server and repair the assets and Live2D. Once I login to the game, it says "successful login" and I'm just greeted with the infinite loading. Sadly I'm unable to hit the settings tab from there
I'll give that a try. Guess it'll take some time though
Alright, sadly that did not seem to work
I believe I have to my Yostar account. Clicked the Yostar login a bit a ago and it sent a verification code to my email so I'm pretty sure I'm good there
Some odd reason I don't get the option to clear the cache on my iphone. I can try to offload the app data instead through my storage settings
Gotcha. Well all I can hope is that everything goes fine
well, that did not seem to work either
Honestly I only see a complete reinstalling working now
well as long as I know my Yostar login works then it should be fine
Internet shouldn't be an issue. I'll double check whichever update my phone is on. My Phone is a bit old, but that shouldn't be an issue
Thanks for your help though
That is true. Though I didn’t encounter this issue after the update with the rerun so no idea what changed within the last two days
Yeah storage is my biggest enemy right now. I’ll probably have to delete some stuff to make a bit more room. Hopefully it’ll work
Will do. Thanks!
autumn lintel
Game crashes constantly, usually a couple minutes after log in
dusky jackal
Hi my twitter account was permanently suspended and as such lost access to my twitter bound account, is there any way to recover it? i've appealed it as well but have received no response yet
astral mantle
Thanks for the help. A full reinstallation seemed to have fixed the issue
feral night
help i cant login using fb
lean oak
After the recent server maintenance, when I logged on my account reset to the tutorial. I only play on Avrora.
I'm playing on ipad, latest version of course
kinda freaking out about this, ngl
am I asking in the wrong place?
vast quartz
am I asking in the wrong place?
please contact us at al.cs@yo-star.com, our support staff will be happy to assist you
lean oak
ok, will move there
carmine hedge
So i have one question to ask- My facebook was hacked and i cant get in my azur lane accunt, but i can found him in the game. so can i get my accunt back or
Server was amagi
rotund bridge
I’m on azur lane bluestack and I cannot open the game for some reason after I have done waiting for the 100mb update size
It shows me the 3 companies, goes pitch black and then it repeats itself
tried reopening the game, does the same thing over and over again
oh huh? My Quooapp says it needs an update
I see, imma wait till it’s finished
that did not help
could use my ipad but I really need my pc for infinite battery
I would suggest myself to reinstall but 12 gb is honestly a pain in the ass
lean oak
I'm playing on ipad, latest version of course
If you have this problem too, support figured it out: I was using my gmail account and adding "+yostar" after my username, which is a gmail feature to fight spam/identity theft (so john@gmail.com becomes john+yostar@gmail.com and you can do this with any variation on the +text). I forgot I'd done this and tried to login with my standard email address, and Yostar then automatically created an account (I think this should be made plain to the user) which of course was starting at the tutorial. Logging in using the full email address I'd given when registering brought my account up as normal. Completely my fault, obviously.
pine plaza
Hi
There have a little bug
sacred edge
From what I’ve heard, if I deleted azur lane on my phone but it is bound to only my apple account, the azur lane account still exists, the only problem is that I can’t seem to log into the account
sacred edge
Hi
There have a little bug
Might be a pretty minor glitch, you could leave the game and join it again, if it doesn’t work, then try the repair asset function in the start screen or in the settings
sacred edge
From what I’ve heard, if I deleted azur lane on my phone but it is bound to only...
So hopefully I can get help with getting my old account back
carmine hedge
tried reopening the game, does the same thing over and over again
I have the same issue, but it happens in my phone
rotund bridge
managed to fix it but it took me 2 hours in order to download 12 gb worth of size
sinful yoke
From what I’ve heard, if I deleted azur lane on my phone but it is bound to only...
what is preventing you from logging in?
sacred edge
what is preventing you from logging in?
So basically I deleted the app, redownloaded, I log into my account via the way I know but it throws me into the tutorial instead of my account
And I suspect that my Apple account may have been unbound when I deleted the app
sinful yoke
And I suspect that my Apple account may have been unbound when I deleted the app
what server do you play on?
sacred edge
what server do you play on?
Lexington
The account should be under the username DanTDM
sinful yoke
are you logging into Lexington?
sacred edge
I hadn’t changed the username at al
sinful yoke
do you have your UID screenshotted or written down?
sinful yoke
when you bound your account with apple did you originally do so in the title screen or in the account bind settings in game?
sinful yoke
binding at the title screen will overwrite anything on it, if you bound it when just starting a new game though, it will work like normal bind
though since it did work for you and allow you to even double check that it was properly bound, it might be something on azur lane’s end, you’ll have to contact support to see whats going on so they can get it back to you 
/support
carmine hedge
sinful yoke
their email is listed above
sacred edge
Yeah I’ve contacted twice, they said i didn’t have enough info on my old account
The first mail chain, reached 14 emails, the second one only reached 5
But each time I could not get anywhere near with the information I know, I know more or less the majority of my account information except small details and the UID
hard moth
@potent ferry Here.
potent ferry
<@567393459548323841> Here.
Thanks
Email just spits back in another language and can't translate it
dusky plinth
when i try to buy packs i get this error on emulator.
fallen pewter
when i try to buy packs i get this error on emulator.
Did you have Google Play running (and working?)
covert cave
Looking at storage use, is it normal for Azurlane to take up 15.39 GB?
fallen pewter
Sounds about right. AL often don't properly delete unused/updated files
dusky plinth
Did you have Google Play running (and working?)
i logged into play store. the error is now gone. but it shows currency in HKD. can i pay with play store wallet or cash?
covert cave
Sounds about right. AL often don't properly delete unused/updated files
Would a reinstall clear it down?
autumn lintel
Been waiting all day for the gems I bought to arrive
potent kelp
Anyway I can contact Staff/Admins/Mods? 👀
young mesa
Can anybody chime in on a specific technical aspect of the latest update?
Startup time (the screen with jumping manjuus) got improved drastically...and then I remembered that the moment it became horrendous (some 30+ extra seconds) was a year ago when an a DST shift caused the update to hiccup somehow to the point of breaking login (spent hours talking to support that day), and now that delay goes away after exactly one year when - drum roll, please - the very first update after the exact same DST shift comes out.
random grove
Does anyone know how to recover an account? I lost mine after not being active for a year and it's lost on my bind account after I come back to play it again.
Pls let me know I have been trying to recover all the options in customer service and didn't work
carmine hedge
I was allways able to buy things but i cant anymore for some reason it says its not avalable in my country anymore i need help
No
I never used VPN
Google Play store
Have any recomendation what VPN shuld i use
How much doese it cost
sinful yoke
try using proton shield, it is free
wet yacht
I need some help, I change my phone and when i logged back to the iphone account on Azur Lane, I lost my account, I did bind my account with icloud
sinful yoke
I need some help, I change my phone and when i logged back to the iphone account...
do you remember what server you played on? make sure you login to it manually
sinful yoke
Well i cant find it on play store
did you end up finding a free one? I got busy but its actually called hotspot shield, it has a free version
covert cave
Ah, I thought it was the case of the updater not programmed to uninstall unused files, not that the installer itself still containing the unused files 
cloud depot
My account got suspended and I use twitter for it and help
carmine hedge
did you end up finding a free one? I got busy but its actually called hotspot sh...
I'll try becouse i feel asleep
lusty beacon
Accidently activated a different dossier analysis. How do I switch back to QE? Seems like you forgot to add the feature?
lyric lodge
QE isn't a dossier ship
trim helm
is this normal? because I don't think it's supposed to be this huge for a 2d game
oh god...
might have to delete it sooner or later then unfortunately ☹️
Yeah I'll use an emulator then
timber warren
Good evening devs, i would like to report an issue about a supposedly lost account(?) I have binded my account of 3-4 years to my facebook, i delete al for storage reasons but once i reinstalled the game and logged in to my binded facebook account it started the tutorial and eventually losing all progress and my account.
sinful yoke
Good evening devs, i would like to report an issue about a supposedly lost accou...
do you have your UID?
cobalt musk
Good evening devs i would like to report an issue about my account, i have binded my account of 3 years to my twiter and facebook but the email account that i have got deleted so i could not log to any of my binded accounts an well i lose all the progress and my account , i was playing on amagi server and here i put an screenshot of my user
tawny pendant
my azur lane running on bluestacks suddenly got slower. Any idea how to fix?
*game reset itself and now it's fine
timber warren
do you have your UID?
Unfortunetly i cant remember
Because that time i was pretty sure i trusted the binded account on facebook since i've had changed my phone several times and works all the time, but this time its different. I logged in with the binded facebook account and then the game forced me to play the tutorial of the start of the game and ultimately losing all progress. @sinful yoke
sinful yoke
@cobalt musk @timber warren you two must contact customer support to recover your accounts
/support
carmine hedge
sinful yoke
their email is above, they can help you two
timber warren
<@280151475701940224> <@447797772356288513> you two must contact customer suppor...
Thanks for the help! I appreciate it ❤
wide heath
Did azur lane have an update (ch play store one)? I can't play the game and it told me it couldn't retrieve the latest update
quartz sigil
which one is better to run AL : nougat 64 or pie? had to format the PC so forgot which one i was using
quaint raven
Yeah as Kawaakari mentioned above to someone else, if you email customer support at AL.cs@yo-star.com, and provide the info you have, they should be able to assist with recovering your account
They'll probably also ask some additional questions
Yeah I think that's specifically English support email 
idk if they take other language requests there or if they have a separate email for other languages.
west light
bought a pack and phone turned off so i didnt get the pack
still shows the payment on paypal
bitter osprey
The app is stuck on the loading screen, saying "update complete. Load game"
narrow ivy
The game isn’t up, check #game-news
full wharf
Hyelp
lyric lodge
Login to bind, left of screen
bleak dagger
cant purchase gems through google play (trade license and gems)
junior sierra
So, my friend was playing on a guest account and his phone... uhm... exploded. Is it possible to restore account somehow or he can cry about lost implacable?
tawny echo
visual bug with event stages, havent tried normal ones yet
tawny echo
it disappeared after i restarted game, but still an odd bug
carmine hedge
Good morning, some solution to not pass this screen has been like this for a long time. I have updated the game. Kind regards.
kindred wedge
Can someone help me with AZ staffs email? I tried to message them and provided info about my lost account and the auto-reply message that my email couldn't send because it was considered as trash mails
random oasis
I logged in with facebook when i first started playing and i stopped playing for a while. When I connect with my facebook and look at the servers it says no data is found. Even though when the facebook login prompt came up it said that i had previously connected to azur lane before, so I'm not sure where my progress went. Any suggestions/help?
carmine hedge
random oasis
ah, ive been talking with support via in-game and they said it was bound to a twitter account, except I'm pretty sure I deleted that twitter account last year
timber warren
I tried that, and none of the servers had anything on them
@carmine hedge this happened to me 2 days ago, email or contact yostar help services, they will help you recover your account
Ah sorry, wrong mention, i wanted to mention @random oasis
random oasis
I said that i was pretty sure that i deleted it, but they want me to provide info that can prove I owned the social media account so im scrambling through all my emails trying to find the one email that showed my account being deleted but im having a hard time
I dont remember the format of the account deletion email so its hard to search for it
yes i know, i dont think i ever logged in via yostar tho
I have the email and username for said twitter account
random oasis
Woo, everything is good to go. just need to do the rebinding process
thank you for your help
random trench
untranslated mission?
hidden berry
Mission is gone since the update wondering what the item was
wide coral
Why cant i do frostfall sp: full-scale reconnaissace with a singel fleat?
compact lily
i should have 2 boxes of Northern Skin ... but only 1 shows up ... help me what to do 🥲
It is just me or the same as everyone else ?
hard moth
i should have 2 boxes of Northern Skin ... but only 1 shows up ... help me what...
it should give you a random skin from the np pool, not the actual skin box
solemn cedar
how to resolve this, jp server
loud agate
i have no idea if this where i can find help im at the end of my rope here ok so game recently up dated i let it update game wigged out at login screen kept looping at title / login did that for about an hour so i got fed up and did a clean install once i got in game i loged in with twitter creds and i have nothing its a new acount please tell me i havent screwd my self here cause i have no idea what my uid is nor my level was all i know for sure is my name and i think my sever heck for all i know this is bot the place to even post this kinda thing either way thanks
compact lily
it should give you a random skin from the np pool, not the actual skin box
ohh i see ... thanks for the information 😁
unreal thunder
Currently stuck at this screen, hasn't fixed itself over the course of 2 hours. I've restarted my phone and restarted the game just to be sure and still nothing.
strange lark
smoky jay
Currently stuck at this screen, hasn't fixed itself over the course of 2 hours. ...
I have had this same issue today but the weird part is that it only happens when I am on wifi. When I use my mobile data, it works normally.
unreal thunder
I have had this same issue today but the weird part is that it only happens when...
Currently on mobile data and still getting the same issue
smoky jay
yeah I have no idea
there was one odd thing before that
I believe when I first launched the game and started the update process I think I realized that I was on mobile and so I turned on wifi to make it go faster
the download progress stopped and did not resume and so I closed the game without completing the update and then I launched it again
at this point I got the infinite "Checking for updates..." screen
and actually I just noticed that this is different from the one that you got
since yours says "update complete" while mine is on an earlier step
but yeah something weird is going on
unreal thunder
fs, never had many issues with this game, but this is the only one that has prevented me from actually doing anything
I can't log in or log out without this loading screen finishing
I can try that real quick
nope, still stuck
last thing I can try to do is a reinstall but that would take ages with my data speeds and wifi speeds
if it's corrupted I would have to reinstall to fix it I presume, since android doesn't rlly got smth that tells you if it's corrupted for that
not that I know of
alright
I will give it a go
I'll be back if it works or not
loud agate
yup
been t this all day
8this way
been this way all day
yup i think i just sol at this point lol
carmine hedge
inland drum
I'll be back if it works or not
So it seems that i have the same problem. Stuck in loading and just looping back to the start. Please kindly tell me if it works with reinstalling.
inland drum
smoky jay
really weird problems today it seems
gilded plume
Tried buying ten bucks worth of gems as I have 18.54 left on Google play. Saying I only have 88 cents
Only one purchase
21 .36
gilded plume
contacting google first. It's a literal pain the butt
upbeat kelp
Can you help me recover an account here?
loud agate
al.cs@yo-star.com is what was told me to use in a mail in request
sinful yoke
obsidian gust
did anyone have same issue? stuck here.
vague kettle
Good afternoon. Reinstalled the phone, the game was deleted. Can not come back. Tweeter gives me a login error, although I have no problems on my PC. And when I select Facebook, the game crashes.
dim cradle
What in the world is going on here?
dim cradle
did anyone have same issue? stuck here.
same here
outer herald
Are you on a stable network of sorts?
rain pilot
why i cant find and download the game;-;?
outer herald
Try cleaning the cache on your Play Store and reopen it, sometimes even hitting the try again button tend to fix the dumb it sometimes gets itself
loud agate
al.cs@yo-star.com seems to reject attempts at mailing tride twice any other ways to contact customer support?
loud agate
SNOWYAMUR9889 thank you so much i got my account back up and running you are a god send have a blessed day
loud agate
I got in touch with support and got reconnected with the account still no idea how or why but I got it back and now I got it bound to yostar account and Twitter thanks again by the way
shut sapphire
I cant claim monthly reward. Can someone help me?
lyric lodge
Probably wait... daylight saving time sometimes messes it up a bit. Edit: Also doesn't trigger for me yet. Should be in 30m
shut sapphire
Okay
deep pendant
Is it here i should ask for help regarding trying to recover my account 😳
rain pilot
Try cleaning the cache on your Play Store and reopen it, sometimes even hitting ...
uhh im trying that but it still not work
shy wing
So a while back I purchased one of those lucky packs, but the payment part was a little iffy, long story short I had to buy it twice (and I never got my money back) so I was wondering where I go to email that something
hard moth
So a while back I purchased one of those lucky packs, but the payment part was a...
/support
carmine hedge
shy wing
ty !!!
delicate stag
How long does it take to recover an account? I just wrote mail about it to al.cs@yo-star.com, but will I be able to log in before 4/5?
What even are chances of getting account back if i don't remember the UID?
mortal sapphire
/support
carmine hedge
mortal sapphire
Ah whoops, that's not what I thought it would do
I lost my account, I don't remember much of it but I believe I know the server and in-game name
mortal sapphire
Thank you
carmine edge
sinful yoke
what information do you have about it? @carmine edge
gentle moat
Is anyone else having a 200310 error for google play when trying to purchase something?
uncut tartan
Implacable frequently locks up my game while attempting to load the home screen, as though it's trying to read all of her character art but forgot how. Everything else will load, but the character art will be blank and the program unresponsive. It lasts 3-8 seconds I'd say. Stops when her character appears. Is anyone else having this issue?
This is the first ship I've seen to do this. Solved by simply removing her from secretary, but worth mentioning if it can be fixed and happens with other ships.
It does it both on my phone and in emulator.
A lot like the lag I get a few seconds after combat starts as it's loading in enemy sprites or aircraft, but much longer, as that lag is only a second or two
sinful yoke
do you have any information of it? @dim lotus
sinful yoke
Implacable frequently locks up my game while attempting to load the home screen,...
please use file repair in our settings to fix this
sinful yoke
do you have your UID?
sinful yoke
did you bind it to anything like facebook, twitter, or email? @dim lotus
dim lotus
Long ago a binded twitter
But its not exist anymore
I remember a lot about account
And in those times it was impossible to connect with email
uncut tartan
please use file repair in our settings to fix this
It reports there are no exceptions for it to repair
fallen pewter
Implacable frequently locks up my game while attempting to load the home screen,...
It works normally for me 
Does it only affect Implacable or does it also affect other complex sprites like Kron/Kuybi/etc?
uncut tartan
It works normally for me <:ThinkZed:499452664619466762>
Does it only affect Impl...
Musashi works great. I'm still fairly new so I don't think I've a lot of others, but I've never had an AL L2D lag either of the systems I play on. Implacable locks up both, but not every time she loads.
glad dagger
Hello I was directed to here for game support about the game. Ive tried using the email for azur lane support but the emails are getting bounced back.
sinful yoke
have you tried using a different email?
glad dagger
Yes, and still gets bounced back. im currently trying to recover my Azur lane account due to my old phone permenatly dying and its beyond recovery. I have my UID however but its not bound to twitter or facebook I only play when i have time and before i finally have had time in recent weeks to bind it, but my phone ends up dying before i could.
cosmic cloak
I have a question regarding purchase mistake from the data core shop. I couldn’t find support from the FAQ.
fallen canyon
anybody who can help me retrieve my account? last i played was around 2020
i just stopped playing and i might have deleted the twitter account that was binded to it
oof... i only remember if it's either sandy or washington, username is Czarr...
carmine hedge
sleek mantle
Hey uh so, I lost my old account because it was linked to an old twitter account that has since then been deleted, is there a way to get my account back?
cyan acorn
I keep getting my emails bounced back from al.cs@yo-star.com
I'm trying to recover my account...
My username is/was Alucard and I was on Sandy server
vivid quail
Have we had a guide to fixing 200310/Google Play Services cannot connect published yet?
I want to buy gems dammit lol
carmine hedge
sleek mantle
fuck man, I had good shit too
cyan acorn
Thanks for replying, but no, I don't. My VPN is disabled when sending...
@carmine hedge I was able to send the email by using a different device. Hopefully this gets fixed, I will NOT start anew, and was starting to spend more and more. Love the waifus lol
tepid sequoia
did anyone know how to unbind my yostar account ? 
sharp crest
did anyone know how to unbind my yostar account ? <:Akangry:588629670988349441>
you have to contact customer support for that (email in pins)
tepid sequoia
you have to contact customer support for that (email in pins)
thks bro
vocal cape
Hey I logged into my acc after not playing for a while and my save was wiped
upbeat finch
Hey I logged into my acc after not playing for a while and my save was wiped
make sure u logging into the right server
vernal sedge
is anyone else having issues using paypal on the online merch store?
feral gust
I'm having issues opening the game. After a small amount of loading it crashes and automatically closes itself. I've tried deleting my cache and deleting the game, then reinstalling from the app store (on Android), but the problem still persists
carmine hedge
Does anyone know of a way that you can find your uid on an account you can't access anymore
ashen jasper
How do I log into my old account? Used to play this game in 2018 and I know I had a linked account, but can't seem to be able to log into it. I already linked my yostar and fb to my new account but there's nothing coming up about the old acc
carmine hedge
vernal sedge
when i try to place an order, it doesnt go through on their system, but paypal still charges me for it
ashen jasper
Yeah no it only found the second account on the washington server which I just made. Not the old one anywhere
Pretty sure I know the username, nothing else though. I do have some google play receipts since I purchased a few packs back then
full tartan
so atm i can't interact with my secretary at all and they just jump up and there is no dialogue or anything at all.
gritty forge
When I click the completed cat I can’t get them
And the train queue has been blocked
jaunty lark
hello, im a returning player and I went to get on and play but I realized my account was binded to an old twitter account that was deleted a bit ago. I do have transaction screenshots, UID and username. I just figured id ask here to see if my account is permanently lost or not before emailing. Thank you for your time, you all are very appreciated :)
sinful yoke
you can email them for account recovery, please be sure to tell them you do NOT have access to the twitter anymore though @jaunty lark
I can also check for you if you have anything other than twitter bound, but at the end of the day you will still need to email them to remove the deleted twitter account
jaunty lark
I can also check for you if you have anything other than twitter bound, but at t...
Alright thank you Kawaakari !! I should be okay, although could you direct me on where I can find the email?
sinful yoke
/support
carmine hedge
sinful yoke
@jaunty lark their email is right above 
worn cradle
i have an issue that i dont know how to solve relating to logging in
hot pilot
Can transfer my ships to other servers or no
hot pilot
I hope the Washington server isn’t empty😔
worn cradle
I was able to fix the issue via email, dw :)
full tartan
Found yhe problem, thx
elder rapids
yo question here, can i install in my windows 7 a bluestack to play azurlane?
sinful yoke
yes
plucky goblet
how do i go about recovering my account?
torn cave
is there a reason why my game is constantly loading just before the log in screen, I have a stable and perfect connection to my internet, I reinstalled the game I've cleared a lot of space in my storage but the problem keeps persisting, is this some sort of bug that's know? I seriously don't know what's causing this problem
sinful yoke
is there a reason why my game is constantly loading just before the log in scree...
does using a VPN help you get in?
torn cave
I don't have a vpn
sinful yoke
how do i go about recovering my account?
do you have username, uid, or server? and did you bind to anything else previously
sinful yoke
I don't have a vpn
can you try getting free vpn and seeing if it helps? you dont need it on the whole time, only for login, once you’re in usually you dont need to apply it again
torn cave
I'll try it out, and if the problem persists I'll return
lunar frost
Help
sinful yoke
relog in with your bind on the left @lunar frost
narrow ivy
idk if this counts as tech support, but how does on use paypal to pay for stuff ingame?
ooof
sullen sedge
hello can I report bug here ?
sinful yoke
#bug-reports @sullen sedge
lunar frost
relog in with your bind on the left <@581487414678257665>
yea it worked thank you
astral pollen
been having this weird issue since the latest update
plush prairie
try to click this box and it goes infinite loading loop ? Is kept unopen is is only way ?
hollow narwhal
I have a weird issue, tried crafting an augmented gear, used 21000 coins, lost connection, reconnected, money lost materials still there, no gear crafted. How shall I pursue with this glitch
drifting obsidian
hello there, I'm going to china for few years to work and I decided to make a AL account there in chinese server, is it deletes my EU (already binded to my yoastar) account?
storm vortex
Hello, I tried to enter AL on simulator app but I can't 😦
Can someone help me fix the problem?
This is the third time already
worldly totem
Is it possible to ask for an account to be transferred to another Gmail email?
And if so where should I go to initiate the process
carmine hedge
worldly totem
Yes I already began the process hopefully they can help me as I got a lot on that account.
hollow narwhal
Got it
oblique shuttle
Why is this?
sinful yoke
relog with your bind on the left @oblique shuttle
oblique shuttle
Yeah already figured it out
granite pewter
I can't
granite pewter
Why is this?
I'm now facing the same problem. However, the game restart itself every 5 sec
worldly totem
I have successfully recovered my account thanks to this and Yostars support my sincerest thanks for the help
sharp lotus
Well I joined specifically to ask about this, just had the daily reset rollover as I was oathing a ship, game crashed, lost the ring, ship didn't get oathed, please help
fallow gate
where is game feedback
umbral iris
Every time I try to log using WiFi at home the game refuses to log me in. If I pick a server I have a started game it just show "now loading".
If I pick a server with no game started it works fine.
I tried to delete cache, delete data, remove the game completely from my phone and install it again and reboot my router.
rapid island
Hi im trying to unbind my account but i had waiting for the CS team reply for like 2 month
upper wyvern
Hello i want unbind my facebook account but i have problem with this
upper wyvern
Zero bind at facebook
carmine hedge
upper wyvern
I have problem with it
I have followed the instructions, on point number one I sent social media that binds to my account while for point number two I have never bought anything so I gave a reason, but the problem is that after following the instructions there is no reply
So, what i should do ?
So, i must tell contact yostat support if my data is loss ?
Okay, i understand
So, i must wait, right ?
Okay
rapid island
My gmail is dead so my yostar dead too
Also my facebook dead with the mail too...
Can i unbind that too
glossy shale
On android, my sound is completely dead, even with audio repair.
south elbow
I'm having a pretty bad issue - I tried to log in on April 1st, and when I went to install the update, the game crashed. I cleared cache - no luck. I cleared the game's data - still crashed. Then I reinstalled the game entirely from the play store, and every time I try to click the update confirmation the game still crashes. I definitely have enough storage, so I'm at a bit of a loss
sinful yoke
I'm having a pretty bad issue - I tried to log in on April 1st, and when I went ...
try downloading from different shop like qooapp/apkpure instead and see if that is the issue
umbral iris
No, I have to use a vpn to play it using my home WiFi. Everywhere else it works fine.
misty oracle
anyone else having issue buying the lucky bag?
tried on 3 different device now it's not letting me purchase it
getting this exact error on 3 different devices
buying gems directly works fine, just doesnt let me purchase the lucky bag
obtuse siren
Guys do you also start doing 10 builds at once and use only 5 build speed ups but only 5 builds get finished and the rest is gone without refund of cubes?
hard moth
Guys do you also start doing 10 builds at once and use only 5 build speed ups bu...
the other 5 don't get lost
they are queued
outer herald
buying gems directly works fine, just doesnt let me purchase the lucky bag
/support
carmine hedge
hollow mortar
This screen keeps showing up when I try to buy gems,and I have all the required funds
hollow mortar
This screen keeps showing up when I try to buy gems,and I have all the required ...
When i try to buy it again,it automatically says "payment in progress please be patient" without the payment screen ever coming up.
kindred wasp
After OS update, game is not launcing, just eternal black screen
sour fox
dark furnace
past frost
Are common ship drops supposed to be popping up?
hard moth
Are common ship drops supposed to be popping up?
the settings for the common ships drops was reset to default for most people
past frost
the settings for the common ships drops was reset to default for most people
Which setting was it to turn that off again?
hard moth
Which setting was it to turn that off again?
Here
past frost
Thanks
dusk pelican
Help? Reset game, and phone already, haven't try deleting and reinstalling (gonna do it at work place)
hard moth
Help? Reset game, and phone already, haven't try deleting and reinstalling (gonn...
re log in
dusk pelican
Okay
obtuse siren
Ive got a question
Ive accidentaly typed something in game chat what was meant for my friend in messenger and im afraid of getting banned
"I just want to get wasted and die"
Is it enough to ban me?
orchid night
Is the live2D skin for bismark broken for anyone else? For me only the mouth moves and there is no animations anymore
deep quest
I keep getting new ship notifications for every ship including the common and rare ones even though I already got them
also today I had to go through the META Showdown tutorial in opsi once again
just happened today
exotic stream
I keep getting new ship notifications for every ship including the common and ra...
same here before the update only elite ships will have the notif but now every rarity has it which wastes a bit of time
obtuse siren
Thanks for caring about me and my mental health and im tryong to find that preson who can help me not for the money but for them actually caring about me
exotic stream
<@264343728334962690> <@959006078564171796> you should change it in settings her...
ohh alright thanks did they add that settings this update?
deep quest
ooo ty
hard moth
ohh alright thanks did they add that settings this update?
nah for some reason this one reset
exotic stream
oh lol
upper wyvern
Ummm i want ask, why my case not respond
I send 4 apr and now 7 apr still no respond
upper wyvern
Um, excuse me i want ask
upper wyvern
I want to ask, I sent a fb unbind request message on the 4th, why until today I haven't received any reply?
Umm what i should do ? I must wait again or follow up again with same problems ?
upper wyvern
I wait it but still not reply my problem
upper wyvern
I do it, but not respond
frigid fable
Do reinstalling the game lessen the file size? Currently sitting on 12gb
full tartan
ch play, i dowloaded apk anyways
gentle hare
how do i get funny tech points for research
upper wyvern
How much ?
upper wyvern
Okay i wait it
torn trail
can i recover my account that was not binded?
bright sparrow
I have a question
sinful yoke
?
bright sparrow
can I delete a data on one server without affecting the other data on another server?
sinful yoke
if you mean the 7 day deletion period to delete an account, it will wipe the entire server list
bright sparrow
if you mean the 7 day deletion period to delete an account, it will wipe the ent...
so it is impossible to delete a data on one server only?
sinful yoke
it is not possible no, the server data stays together under one account
bright sparrow
I see, thanks
final perch
I just bought the Commander level boost pack, even though I'm level 84. I wanted the XP boosts for the ships it came with. However, I can't receive the package from the mail. It keeps saying 'Insufficient space in your gear depot.' My depot is currently at 294/365, so I don't understand. Is there a way around this bug?
final perch
Thank you, I will try that.
lyric lodge
Its not a bug.... its been a looooong time but I think it was 84 open slots needed for all the items?
Also reading your #bug-report post, make sure you're under the XP book cap for the extra books to get
lethal fiber
Is this where i can retrieve my old account?
sinful yoke
do you have your uid? @lethal fiber
lethal fiber
Sadly no
sinful yoke
do you recall binding it to anything like twitter, fb, or email?
lethal fiber
I forgot also, all i know is was my ingame name and which server it is
sinful yoke
/support
carmine hedge
sinful yoke
send an email to support for account recovery, let them know the name and server and they will let you know what else they need
lethal fiber
Thanks
maiden trail
What does it mean? (I tried to login in Azur Lane JP version)
tropic oriole
I think you entered the wrong confirmation code?
cold jewel
raven shell
Would this be the correct channel to get help recovering my account? It was bound but I can't seem to get into it after reinstalling
sage pulsar
I went underway and had to factory reset my phone, no matter what I try I can't get my account back
I've put a good amount of time and money into this and funny enough the navy fucked over my navy game bruh
I've got a friend in our guild who can vouch for me if that means anything.
cosmic cloak
I just did some SD META cords but it didn’t give me my rewards and said “your coordinates have expired” after I already defeated my target. Now I’m out rewards AND coordinates. What the hell?!
You can see I have the battle open and I have 140/200 which doesn’t make sense.
sinful yoke
I went underway and had to factory reset my phone, no matter what I try I can't ...
why cant you get it back?
sage pulsar
I guess I never binded it to anything. I thought my Google play games synced it ;[
Clearly was not the case at all
I have receipts of in game purchases and stuff
I've dug through every DM and picture I've taken trying to find my uid literally all day
sinful yoke
yeah you must bind to be able to log into your account, third party softwares like google play will not save your data that is not how it works
did you ever find your UID? its not necessary but it can make it easier
sage pulsar
I've been searching like crazy
No luck ;~;
I've got some random screenshots of some of my dock, I've got two people in my gild that can vouch for me, I have my server username and level
Imma check all over my old phone files once I'm home but
I dont think I have it ;/
sinful yoke
/support
carmine hedge
sinful yoke
email for account recovery
sage pulsar
I did, they haven't gotten back to me for like 8ish hours
I'll wait till tomorrow evening but
Aaa
sinful yoke
you will have to wait, they’ll get to you
nocturne heron
Hey y'all so I downloaded the game recently to my new phone and after I give storage permissions it's shows the company logos then black screen nothing loads after
delicate anvil
Hey guys, any of y’all face an issue with retrieving the latest update info?
sinful yoke
@delicate anvil @nocturne heron can the both of you try restarting your phones?
nocturne heron
<@326401523808468993> <@374412764732456960> can the both of you try restarting y...
It didn't work unfortunately
This is all I get
delicate anvil
I restarted but it’s still showing the same error
sinful yoke
you may want to try either a vpn or restarting your internet router
usually the black screen is a connection error
delicate anvil
I tried re installing the game as well
nocturne heron
All it shows is the yostar manjuu and yonshi logos then that black screen
sinful yoke
does neither work? @nocturne heron
sinful yoke
thats weird 
you might have to contact support then as it might be a unique issue
generally changing internet connections/restarting it helps
nocturne heron
Alright thanks
delicate anvil
thats weird <:Think_zed:599641256263548938> you might have to contact support th...
Oh so I should email support?
sinful yoke
have you also tried a vpn/restarting your net?
also if you have phone data, sometimes swapping to it helps as well
delicate anvil
have you also tried a vpn/restarting your net?
also if you have phone data, some...
Mine is the mobile app, I’ve tried changing and it still doesn’t work
lyric lodge
You can see I have the battle open and I have 140/200 which doesn’t make sense.
Eh, one. Day you didn't collect all coordinates? I also only did 130 one day and now each day I got 30 leftovers collectingg the 200 daily cap. Nothing buggy about that...
cosmic cloak
No, because the day only ticked over an hour ago. This was way earlier. I cleared some more missions and discovered more code fragments, but couldn't challenge.
So basically this glitch decided "F you you don't get to prog your QE or Gneisenau META today."
lyric lodge
It consumed 100 if you start the META so with that setup yes you would end up with 60/100 after that, insufficient for a next?
cosmic cloak
I filled the bar to over 100 again and it would not allow me to challenge.
tough roost
Are notifications borked again, or am I doing something wrong?
Ever since the commission event, I'm not getting notifications anymore. They only pop up when I open the app.
lyric lodge
Are you logged into the Google playstore?
ornate ether
Yes.
How else would I be able to open the game?
What.
Ok, I've been logged out.
Bruh.
Now I'm logged in.
But it says to confirm with BankID on Mobile, but I don't receive anything to confirm.
So, I still can't purchase it.
tough roost
I, too, would like an answer to my inquiry
ornate ether
Check your notification settings?
But that is probably something you've already done.
tough roost
Have, all of'em are enabled.
civic shell
I think the World Cruise image is bugged for me - been playing with BlueStacks
civic shell
This is what I see... no looping world map.
It's fine until I get to here... then... well...
...then it does this.
And Asset repair didn't fix it
And that's moving the map to the right. If I move it to the left, the world map just doesn't show at all.
white mantle
Excuse me, I have a question.
Will I be able to buy collab ships' skins in the future? Probably like when Black Friday etc?
I wanna buy Ryza's skin. But I had no money back then
Thanks
lethal iris
Is there a specific place for account recall or is this it? Because I had to uninstall the game for a bit then I reinstalled it and it made me lose my progress despite having a login saved
lyric lodge
Excuse me, I have a question.
Will I be able to buy collab ships' skins in the ...
Nope. They'll never return
lethal iris
Yeah, Facebook, it just erased the old thing and replaced it with a new one
Let me look
Got it, all good, thanks 😅
upbeat bloom
I forgot my secondary password, what do I do?
trim gyro
I’m trying to play azur lane again after two years I tried logging in with my bound Twitter but it just starts it up like new account. I don’t remember my username or user Id, how fucked am I?
hard moth
I’m trying to play azur lane again after two years I tried logging in with my bo...
did you select the correct server you were in?
trim gyro
When it says select server it says I have a lvl4 on avrora, i thought I could get my account if I did the tutorial and connected then, but I remember my account being atleast lvl 70
solar echo
Just wondering is Azur lane supposed to be 13 gigs on mobile? App Store says it’s only 3.3 so I’m considering redownloading, or is the current amount accurate.
Also can I create link multiple accounts (like Yostar, Apple ID) for one account
sinful yoke
its generally 10gb now, additional files can increase it to 12gb @solar echo
if you dont reinstall every year the file size can bloat a lot as well due to files that didnt get properly removed from the install
west pike
Hi anyone knows why this happens and how i can fix it?
west pike
I did restart my phone and it works now
Ohh i see I'll try that
elder mortar
Hope it works
west pike
Oh well still the same
elder mortar
😭
lyric lodge
When it says select server it says I have a lvl4 on avrora, i thought I could ge...
Have you tried clicking the extremely-poorly-named "results found" button?
shrewd forum
Hello how do you fix the infinite " Update complete. Loading game" I already tried clearing cache and restarting my phone but it wont seem to be working
tropic cliff
Hello how do you fix the infinite " Update complete. Loading game" I already tri...
I guess this time we might actually have gatting some gems or cubes now
shrewd forum
I'm hoping by re-installing it that the bug wouldn't be there 
plucky brook
My lil enterprise sever is bugged it won’t let me claim rewards on the daily missions cuz the game crashed when starting on the sever
trim gyro
Have you tried clicking the extremely-poorly-named "results found" button?
Indeed I have.
dim prawn
Same, still stuck on the "Update Complete. Loading game.." Sigh, my log in streak
round nexus
I saw a reddit post from 4 years ago saying to DM Alo in the discord if your linked account got suspended. My linked Twitter is suspended, I can still login on my old device but can't login to my new one because of it 😔
sinful yoke
I saw a reddit post from 4 years ago saying to DM Alo in the discord if your lin...
bind with email and login with email on new device
round nexus
bind with email and login with email on new device
Nice! It worked 🤩
dire river
Anyone else experiencing this issue on the new update? I have been stuck in this screen for up to 15 minutes,maybe more if i let it.i've tried rebooting my phone,disabling/resetting my internet via the plane mode etc. But still couldnt get in the game. Anybody has some tips? I need help
Oh, i just read the previous messages.i guess im not the only one with this issue
oh boy,wish i wouldnt have to do that
it is what it is
dim prawn
Now I'm afraid to do that..
dire river
Yep it works now
@carmine hedge thanks so much for the tip
i dont know if anyone need to hear this but
be careful when switching tabs with azur lane still on,it can put you in the eternal update complete screen just like in my case
obtuse siren
The game does not want to run on full screen
And i have no way on changing/fixing that
austere tusk
The game does not want to run on full screen
use that to adjust to your desired size
obtuse siren
Thx
frail wind
anyones app on emulator just restarting non stop?
ocean summit
should I reinstall?
outer herald
should I reinstall?
Just relog into your bind on the left there
frail wind
using mumu. it was totally fine until the 40mb update this morning.
south burrow
Hello. There seems to be some sort of shenanigans with my mail. After reinstall mails with verification code doesn't arrive. Tried on different random mail address and it was fine. Any advice?
sinful yoke
have you checked your spam? @south burrow
south burrow
@sinful yoke yeah, it seems there's something like a shadowban or something like that. It's not in spam. I didn' t get it also on another mail with the same provider but it was all ok on one completly different one
sinful yoke
<@209188946431836160> yeah, it seems there's something like a shadowban or somet...
you might want to try specifically whitelisting the yostar email in this case
south burrow
you might want to try specifically whitelisting the yostar email in this case
> ...
Yeah, I added it but it didn't worked unfortunatly. What is weired is I mailed cs and our mails went ok. Do you think it's possible to get confirmation code from them directly?
cloud depot
i use twitter to login in azur lane now my twitter account is suspended
how do I change the game's data to my gmail\
waxen ingot
is there a way to recover my account? i remember binding it to my gmail but there isn't an option for email login right now . I tried resinstalling but it just started a fresh account
waxen ingot
i tried it and it doesn't work , it just goes into a fresh new account each time.
waxen ingot
thank you but it seems my progress is lost as it doesn't find any data on the server i remembered. The only things i remembered is my ign , is that enough to work with to try and recover my account?
thank you , i'll get right on it
shadow sedge
I seem to be unable to get in the game despite the stable connection. I can use other applications with the same connection.
wanton flame
Is anyone able to assist me with how to get an account back? Took a long break but want to play again
hard moth
Is anyone able to assist me with how to get an account back? Took a long break b...
/support
carmine hedge
hard moth
if you remember your UID, what server you were in and what you used to bind it
contact yostar email above
wanton flame
I have emailed thanks. Unfortunately I am not sure what I remember as I haven't played for 2 years
rain verge
my game is stuck on the "Update complete. Loading game." screen
proud mantle
so i bought trading licence, mail said today i have 6 days left. bought a pr2 ticket and now i can buy trading licence again, is that a bug?
brave rune
Forgive me i didn't know where else to share this. Y'all might want to send this to yalls legal team, another app is advertising's with yalls content. This time its a montage of L2D skins back to back for something called "Darkness Dawn of Angels"
sinful yoke
im an admin, I will see it, I see it thank you @brave rune
rain verge
been like this for about 5 minutes now
would like to know if theres a workaround that doesnt involve uninstalling and reinstalling
snow lodge
I want to bind my current account to my email but I'm not sure if there's already an account associated with it. (Before this account I played AL for a few days years ago)
How should I proceed to make sure I don't lose my current account?
rain verge
I see. thanks for the help
rose solar
i forgot my login
i transferred from android to iphone and i managed to login once before but i have no idea how i did it
rain verge
turns out my account was still there after i reinstalled
again, thanks for the help
yeah, i should. Will do!
rose solar
i honestly don’t remember, i tried yostar already with no luck so im about to test facebook and apple
no results for yostar or apple, now to try facebook
it was facebook, thanks for the help
proud mantle
ok thx
carmine hedge
cloud depot
No one really gave me an answer or I didn't check who mentioned me
Yeah, I already contacted now I just needed to wait a day, thanks
jade shale
so im still getting the 200310 error when trying to purchase stuff. im fully logged into my google play account, ive uninstalled and reinstalled azur lane. i have no idea why i cant purchase anything
sinful yoke
have you been able to purchase items before? usually the error means AL cannot connect to your google play as in you're logged out or your region is not accepted to make purchases in AL
jade shale
yeah i have, but for the past several months, i havnt been able to purchase anything. it started like, last year in november i think.
actually, i first got this issue in january
before 2023, i was able to make purchases no problem
jade shale
only games i have this issue with are arknights and azur lane, pgr and hi3 dont give me any issues when making purchases
jade shale
no, that i have not tried
jade shale
is anyone else here who is having this issue from the united states?
i havnt gotten to that yet, was waiting for pgr to finish updating. will be trying that afterwareds
jade shale
hmmm... that didnt work. i tried it twice, i closed out the emulator after removing the account, opened it back up, and signed back in.
will try that now
nope.
yup, i purchased saint quartz in fate grand order not too long ago
oh, no, i dont have enough space on my phone to install azur lane
sinful yoke
I was going to mention, a lot of people on emulator have this issue, it might be worth bringing up to support but because theyre not officially supported devices it might be more difficult for them to resolve
jade shale
sounds about right
heh... my phone has so much bloatware that i cant uninstall or remove, even if i removed all the apps i can remove, id only be left with like 5 gigs of space
mumu, sadly, nobody ever seems to know about that one
no. which one would be the better choice?
i'll try ldplayer out
jade shale
welp... ldplayer didnt let me make a purchase...
though i may just stop usiing mumu and use ldplayer from now one anyways... it runs much smoother than mumu
nvm!!! it worked!! i can buy stuff in azur lane again!
thanks a ton for the help, and same to @sinful yoke i can finally purchase gems in azur lane again.
rancid cairn
Hello, where can i get help to restore my account? It was linked to yostar account, but now there is no account with this email…
spiral ermine
Helloo..can someone help me,how to unbind yostar account ?.please help me
carmine hedge
lyric lodge
Cause Discord-feedback is a trash forum, here; Why is the listed event-enddate still April 5th?
vestal quiver
so i wanna know if i delete my yostar account
my azur lane going to be deleted though i bind it with anothe social account
sinful yoke
you cannot delete the account unless you contact support, no removing binds does not delete your data, your account is fine and will continue to be accessible @vestal quiver
vague tendon
Roon must reach Lv 70 first
torn plume
Thanks, I just noticed it as well, I didn't notice it gave me the answer!
jade shale
so... to those who suffer from the 200310 google play error, i have figured out the most likely cause. the google play app(s) might be missing some updates, so check if your google play related apps needs to update. this seems to have fixed the issue for me atm, im currently testing it rn as my apps need updated.
note, if anyone uses MuMu emulator, it may have problems trying to update the apps.
nvm, that did not fix the issue. gonna keep trying to figure this error out...
jade shale
i have found my other mobile device, im gonna try installing azur lane onto that, see if its an emulator issue. luckily i have enough space on the other device to install the game
sick yarrow
is anyone else here who is having this issue from the united states?
I have the same issue
jade shale
I have the same issue
do you use an emulator?
sick yarrow
do you use an emulator?
Yep, I'm also using BlueStacks
jade shale
so ldplayer, mumu and bluestacks cause the issue... it might be an emulator thing. if i had a phone that had the space to hold azur lane, id be able to confirm that theory
sick yarrow
so ldplayer, mumu and bluestacks cause the issue... it might be an emulator thin...
I know what you mean. I'm using an emulator for similar reasons as well. I find it a bit odd though since I was able to make in-game purchases in the past before with BlueStacks.
jade shale
i was able to make purchases up until january of this year, after that, ive only been able to make a purchase every once and a while. im still trying to figure things out. maybe i can find a fix for it. i really dont want to go out and buy a mobile device just to play azur lane
nimble fog
Hello, I want to restore my old account. He was not tied to twitter, facebook and yostar
spiral ermine
Mann I've sent email several times but every time I sent there was no reply, and if it's more than 3 days I ask again, I'll definitely be told to fill out an uid ign form and all that
jade shale
Sadly it didnt, only got one purchase off before it wont work anymore
If ppl who play it on their phones are also having this issue, than it might be a region specific problem
sinful yoke
this error afaik only occurs on emulators but its not too far fetched that googleplay and yostar arent communicating correctly in specific regions of the US as its a large network
jade shale
I guess i'll have to buy a device for azur lane in the future. Fun
unkempt obsidian
Surprised devs didn't figure this one out, the bug pretty much deleted the file or just out right couldn't even detect the file at all.
Rather then the file being deleted it is more like the .jar file when I checked the folder wasn't there at all.
blazing spoke
Hello, is it possible to uninstall part of the downloadable assets inside the game?
blazing spoke
So only solution is to uninstall and reinstall?
None, i just need more space on the phone and i thought of getting rid of the voice assets since i play the game on mute anyway
Alright thanks for the help
plush prairie
Sorry for posting jp server question here. This happen when I auto select ship and press start expedition but timing is at the same other group coming back and cause this. Hope after time out I got sending slot back and not count as hack l. // very fear because of collab rerun soon too.
Will I all right ?
.. Oh server fix it when I restart. Sorry for bother
gusty magnet
I’ve been getting this message since 18 minutes ago. My internet and everything else is fine
storm wadi
My azur lane doesnt start properly while I have good internet, what is happening?
cobalt wadi
I’m having an issue with Azur Lane on bluestacks emulator, it’s stuck at the update complete loading game screen
Cross posting this from gameplay help
lethal quest
how can i fix the long loading game it take very long even my internet connection very good and my phone not have any problems
lethal quest
also my country CHplay ban the game from store what should i do to download the game EN version
agile cedar
My twitter got suspended some time ago and my azur lane account is binded to that twitter account. Now everytime i want to authorize azur lane to my twitter account i cant seem to do it. Is there any way for me to recover that account back?
carmine hedge
south sorrel
Not sure if I’m in the right channel but is there a way to get azur lane running on a MacBook 
just because I think it’s taking too much space on mobile
teal spade
I am using LDPlayer as the emu for my laptop for AL
I am logging into my yostar account and selecting the correct server, but it's still sending me to the tutorial
what am i missing to log in properly
sinful yoke
are you logged in somewhere else like your phone? can you verify your account is connected to the email?
teal spade
I am logged in on my at home computer
my yostar account is definitely connected to my email cos i received the verification code
sinful yoke
but are you able to confirm in your settings page where it shows all your binds? @teal spade
do you have your UID?
a code will always be sent, even if there is no data on an account, or if there is simply no account, that is how the binding process works in the first place to make sure people can bind it firstly
teal spade
i have before, i dont have my uid atm
idk what was happening earlier with my login, but now LDplayer isnt working
ill just sort that out
sharp crest
sometimes pressing "results found" can fix it from what ive witnessed
if it doesn't, idk
teal spade
i logged the wrong email
that aside, my laptop still has emu issues, but i dont think that fits here
sinful yoke
i logged the wrong email
that aside, my laptop still has emu issues, but i dont ...
yeah that is what I assumed, I was eating dinner though so I missed the message
south sorrel
https://www.bluestacks.com/bluestacks-5.html?gad=1
unfortunately it seems like bluestacks isnt available for m1/2 macs yet 
i was hoping it would be possible to find on the appstore but it doesnt seem like tha case either
formal flame
Hey yall, so I went on a long hiatus from the game and switched phones in the time too. I swear I had binded my account to a yostar account (I have emails from verifying a while back, so I know I did it) but when I log in the game goes straight to the tutorial. I tried switching servers and none of them seem to have my account. I don't recall my UID but I do have my account name.
Is it possible to get help on this? I really don't wanna lose my account
sinful yoke
Hey yall, so I went on a long hiatus from the game and switched phones in the ti...
have you tried pressing this button as well?
formal flame
have you tried pressing this button as well?
Ah that was it! Seems like I was on the wrong account and I didn't realise you had to press that button to scan the servers for accounts. Thank you!
rapid island
Hi i want to unbinding my account but yostar havent rep me what should i do
*i send a mail from feb and now is april...
remote hollow
how to change the bound yostar account? i want to use a new accunt
carmine hedge
remote hollow
should i contact them with the currently bound gmail account?
it's weird because i think i remembered that i was able to change it freely years ago?
rapid island
Yes the mail is correct
Also at the third april i send a mail to ask them about my account and the said "Sorry to keep you waiting, your problem is being processed, please be patient and our staff will reply to you soon" until now no reply
remote hollow
i guess it probably was the FB and twitter accounts
rapid island
Hmm what link can we change
remote hollow
just the bound yostar account. i was able to change the FB and twitter accounts easily
just emailed them while providing the in-game account details as well. how long do they usually respond?
it's weird that I was able to change the yostar account on Arknights easily but not here on AL