Sorry for all the confusion on all sides, we promise to try to follow through with our final works in the future 
#tech-support
scenic raven
nimble star
Cool
scenic raven
As a follow up to all of it: it does work, but only if you have a default email service attached to the device you’re using. If you don’t have a default the redirect can’t actually redirect so it goes nowhere, which is why Res kept the hyperlink as the actual CS address itself
nimble star
Yeah I checked, again, I was just put off by the potential precent it would set if any random guy could just come up with a redirect like that and people were expected to blindly trust it
scenic raven
Yeah all on us, we forgot the actual public part of the new public system 
nimble star
It's cool
sinful yoke
this is why you guys always contract me for this channel 
lesson learned 
@quasi lion @scenic raven
quasi lion
this is why you guys always contract me for this channel <a:TE_NOPERS:8537173814...
You were offline and if it was malicious I wanted to be done with it before anything happened.
You were literally the first person I was gonna ping but you were offline
scenic raven
I mean, doesn’t change the fact we forgot to disseminate this info 
granite lion
I didn't forget anything. There's nothing to announce here.
It should be obvious by just using a support command, which is what should be used regardless if the link was added yet or not.
ocean skiff
I didn't forget anything. There's nothing to announce here.
It should be obviou...
Well, sorry but nowhere in the rules is it stated that one must use bot commands to share links. Also under what condition was my website accused of being fishy, I don't know. Without any intention to be rude towards other fan made sites, my site has a privacy policy, GDPR compilant, mobile friendly and even a cookie policy for full transparency. Your administration was okay with me having it, the administration was also okay with me sharing it on #friend-and-guild-id, developing it, and even using it for Azur Lane minigames (though I'm currently just working on something not related to Azur Lane, I might or may not). Originally, I used it for my in-game guild but you might notice that I'm trying to expand it to make it more useful for players in general.
But I guess that goes to the trashcan. Only official things allowed. Got it.
rotund bough
Is there a way for me to un bind my Yostar account without have to get into my Yahoo account? I am unable to access it, I still remember the password but they ask me for my dead phone number
ocean skiff
/support
carmine hedge
ocean skiff
Contact support.
rotund bough
Okay, thanks
granite lion
Well, sorry but nowhere in the rules is it stated that one must use bot commands...
I didn't accuse you of breaking the rules, what?
ocean skiff
Let's leave it at that, no worries. 
pale kestrel
New to the discord here, how can I confirm that my account has been binded to Yostar?
I’ve bound it to Yostar a while back but because I was stuck on the Manjuu loading screen I quit the app and restarted it
sinful yoke
New to the discord here, how can I confirm that my account has been binded to Yo...
check your ingame settings and it will say it is bound to your email
pale kestrel
I logged on just fine and it says in my settings that it has been bound to my email
But because I forcefully quit the app while it was in the Manjuu loading screen I have no idea if it’s actually connected or not
And I didn’t get a confirmation email or anything saying that it’s been bound to my email
sinful yoke
if it says connected in settings, it means it is confirmed
pale kestrel
No need for a confirmation email or anything?
Just nervous after doing a forceful quitting
scenic raven
Nope, if it says it’s connected, it finished
sinful yoke
no confirmation email
opaque gust
Yeah, for real it’s like I had to do this mistake in the right moment.
It was predestinated
brittle spoke
hello so other day i have problem unbind my account because fb and gmail who i can't recover it, and yesterday i just recover my gmail who lose, so if i ask cs to change my email who binded with this al acount using this same email how long they gonna answer it?
sick stone
I am stuck with an infinite loading screen when I try to bind to yostar account
sick stone
I tried it again and i noticed error 100303
also, attempting to bind to facebook gives me error 100200
sinful yoke
hello so other day i have problem unbind my account because fb and gmail who i c...
1-4 business days due to lunar new year delays
sinful yoke
I am stuck with an infinite loading screen when I try to bind to yostar account
try repairing your files and then try binding again, let me know if that helps
lavish pumice
Hello, I get this error where i cannot unbind my Facebook account from my Azur lane account. I hope i can get help here
sinful yoke
Hello, I get this error where i cannot unbind my Facebook account from my Azur l...
how many binds do you have on your account? just facebook?
lavish pumice
All of them but I do not have access to the currently binded Facebook and Yostar account because the email used on them doesnt exist anymore
sinful yoke
ah okay that would definitely be an error
assuming you cant recover your email you would have to contact customer support for this issue and tell them you want to unbind email and facebook because you lost access to the email
they’ll want some proof you own the account so if you have any receipts, its best to prepare them and also be sure to give them your username and server
/support
carmine hedge
lavish pumice
The thing is, I already tried contacting them but now all my emails keep getting bounced and marked as spam for no reason
So i cannot really contact them in any way
And i dont really know what to do about that
sinful yoke
you’ll want to try a different email in that case, are you using some kind of third party mail software?
lavish pumice
No just google mail
sinful yoke
the windows mail app for example tends to get marked as spam since it uses a third party
you can also contact them in game if you dont have another email
lavish pumice
I do have another email. Im just scared that one is gonna get flagged again
I did try in-game support as well
sinful yoke
I do have another email. Im just scared that one is gonna get flagged again
better to try than not 
but if you tried ingame, did it not work?
lavish pumice
they did ask for my uid ,in-game name, server and commander level and i sent them but i never got a reply back
sinful yoke
when was their last response? theyre based in china and have the weekends off (also a bit slower due to CNY)
lavish pumice
oooh then i guess that makes sense
lavish pumice
when was their last response? theyre based in china and have the weekends off (a...
Like an hour ago or two
But i think it was just a automatic reply
not actual staff
paper orchid
I can't unbind yostar acount.
How to unbind yostar acount?
rotund bough
Is there a way for me to un bind my Yostar account without have to get into my Y...
I got this after I sent Email to al.cs@yo-star.com, from the Google translate they say that the Email are bounced
Should I sent another but without the "UID : " ect?
I am afraid that if I would be blacklisted if I sent too many
carmine hedge
Hey dose anyone know how I can access this menu (I managed to access it a few times in the past by accident)
lyric lodge
/logmode
carmine hedge
lyric lodge
I can't unbind yostar acount.
How to unbind yostar acount?
Only support can do that
trail cave
if i want to bind my yostar account it just gives me unkown error -1
pulsar charm
Ok so, I can verify that that my account still exists but not figure out which email it is linked to T—T is there anything I can do?
sinful yoke
Ok so, I can verify that that my account still exists but not figure out which e...
check your emails for anything from yostar/yo-star
sinful yoke
if i want to bind my yostar account it just gives me unkown error -1
you cannot unbind your yostar account, only customer support can do this for security reasons
sick stone
try repairing your files and then try binding again, let me know if that helps
the file repair found no errors or exceptions. currently waiting on the generated response to my email
it says the account is already used by another 3rd party error 100200
sinful yoke
that would mean its being used by a different account then
sick stone
however, I have no other account, or i tried connecting it in the past and it got hung up somehow?
I can try sending a help ticket ingame to see if they can unbind it?
trail cave
you cannot unbind your yostar account, only customer support can do this for sec...
i dont have my yostar account bound, thats the problem, it wont let me
glossy spruce
Can anyone help, my game got an error for days and no matter what i did i couldn't fix, so since i had binded my acc i decided to reinstall, but the game sends me to the tutorial as if i don't have a save. (It was the en ver not jp).
elfin crag
Have you logged in with your binded account?
sinful yoke
^ make sure you login with your bind and login to your server too
brisk cedar
Does anybody else have a problem on Apple where it asks you to enter your cvv on the App Store for verification if you purchase something on Azur Lane and the App Store says purchase successful, but on Azur Lane it says transaction failed even though it is charged? Only way to fix it is to repurchase it again and the charge will go through for BOTH of them.
maiden jackal
hi um i tried to link my newly created Yostar account to my azur lane one and it deleted all of my progress...
and now i can't log in via twitter either
and in my accounts setting my yostar account is binded but my twitter isn;t
and when i try to login with twitter its asking me to allow azur lane to access my account when it should be binded
and im on the right server (amagi)
pulsar charm
check your emails for anything from yostar/yo-star
None of my emails had anything from Yostar so far
sinful yoke
and when i try to login with twitter its asking me to allow azur lane to access ...
allow the access and try logging in
next time, make sure to bind in settings only, the title screen is only for logging in so you will overwrite your data like what happened, you'll need to contact customer support to get the mix up resolved but your account is still bound so its not anything to be too scared of
sinful yoke
None of my emails had anything from Yostar so far
you'll either want to try logging in with all emails and check the servers (press results found button at the top of the server list)
ooor contact support and ask them, but they'll make you prove ownership and its a bit of a headache
maiden jackal
thank you it worked
I allowed the access and logged in with my twitter and my stuffs back
do i still need to contact customer support?
trail cave
still nothing
omfg
it gave me the error because there was a space after the email bc of how my tablet formats auto complete
pulsar charm
you'll either want to try logging in with all emails and check the servers (pres...
Respectfully, how, pls .w.’
sinful yoke
Respectfully, how, pls .w.’
how to which thing?
pulsar charm
Contact them
sinful yoke
/support
carmine hedge
trail cave
yea it did
carmine hedge
i tried binding the yostar account but it gives the error
"the third party account is already used by another UID"
problem is: i have no other accounts binded with my email
brittle spoke
So...
I got mail from yostar to give me infomation about every account binded with my al accoun and i accidentally giving same screenshot of my account when im gonna give pic different account, but after the mail is sent i hurriedly sent another email with screenshot of that account, is that really ok?
carmine hedge
lilac trout
if i bind acc with fb, i can unbind it manually, right?
sinful yoke
if i bind acc with fb, i can unbind it manually, right?
as long as you have another bind, yes
rocky jungle
Infinite loading
Yes. And it seems not only me have this problem for like 2 hours
Already did all of this. Even reboot the phone. Looks like only Sandy server have this
quaint wren
Infinite loading
Same problem - infinity loading. Already reboot the phone
I'm on Sandy too
rocky jungle
Yeah seems only players from Sandy experience this lmao
quaint wren
Cleaning the cache and rebooting didn't help
rocky jungle
Cleaning the cache and rebooting didn't help
Lmao it's working now for me through vpn
rocky jungle
Idk. Just wait i guess.
quaint wren
quaint wren
Azur Lane blocked russian Internet MGTS
Oh, no...
quaint wren
I have no VPN
solid wasp
adguard VPN
rocky jungle
I have no VPN
Try now. Should be working
quaint wren
Looks like it's working
rustic rover
Hey so twitter is removing API access and i have a linked account with it but i can't transfer it to yostar because it has another unused account.
There is a way to delete the unused account but not sure if that will effect it if i link another account i don't want it to get deleted T_T
carmine hedge
gloomy bluff
Hello! It seems I'm unable to purchase gems. Each time I try this message pops up "Unable to connect to Google Play Service:200310". I play AL on BlueStacks and bought gems before with no issues, so I tried it again on LDPlayer and MuMu but was hit with the same error again.
torn heart
Is amagi serv down? I can't seem to log in
rich pagoda
Is amagi serv down? I can't seem to log in
Asking the same question for Sandy
torn heart
i see, well looks like no dailies today
torn heart
Nah its fine, thanks for the time though
high lantern
I can't login too
stiff plover
I can't login, is there a problem with the servers?
sinful yoke
I can't login, is there a problem with the servers?
are you able to login now?
stiff plover
not at all, the game is still loading
sinful yoke
where are you located? russia, uk etc
stiff plover
where are you located? russia, uk etc
philippines
sinful yoke
please try using a vpn
stiff plover
aight
woven vine
i cant login im in avrora server... location philippines it is over 8 hours already
carmine hedge
i cant login im in avrora server... location philippines it is over 8 hours alre...
Vpn.
Most likely.
Given the fact that the majority of some of us are from the Philippines.
I also used VPN.
And it worked.
woven vine
@carmine hedge any vpn suggestion to use?
carmine hedge
<@456226577798135808> any vpn suggestion to use?
Currently using
Kaspersky. On free trial, so you can only use it for just some minutes
About <40 minutes worth, cause it offers 200mb free per day
woven vine
@carmine hedge thank you im using protonvpn atm it works only 3 servers for the free vewrsion but it seems no data limit and my guildmates suggested it
carmine hedge
<@456226577798135808> thank you im using protonvpn atm it works only 3 servers f...
Ooo.
Thank you for the information.
Now i shall use that also 🙏
woven vine
@carmine hedge cheers... im connected to usa and its as fast as no vpn as far as i can tell
dusty barn
oh nice
spare goblet
hmm hello i cant login😭 im in this login page for 30mins
Location: PH
Server: AMAGI
whole isle
Use a vpn
spare goblet
what vpn?
spare goblet
Wait
carmine hedge
hasty urchin
Or protonvpn
thanks, vpn worked. however, can't play without it at least for now
true peak
alright thanks
civic isle
Someone know where i can go about my missing Formidable plushie?
boreal quarry
Just read the notice about switching from Twitter to YoStar account, but the game won't let me. It sends the verification code, but whenever I try to enter it, the game says my account is already bound. I unbound from Twitter and tried again and have not been successful. Unless there's some other way to set up the account, linking through YoStar is a total no go for me.
carmine hedge
ember remnant
Hello a friend of mine can't launch the game. They reinstall AL and it just doesn't work
He doesn't have a VPN
vestal quiver
so I did you say
the problem is the ingame purchases cause it was my friend gift me gems
vast quartz
@torn heart @high lantern @stiff plover @woven vine @spare goblet @ember remnant Hello, can you please send me a screenshot of unable login/connect to the game in log mode, so that we can further investigate the issue.
sinful yoke
/logmode
carmine hedge
vast quartz
thanks
gloomy bluff
Hello again! I’m still getting a 200310 error. As far as I can tell my connection is stable. I’ve tried buying another app to see if the transaction process would even begin and it did. I also did some ping test to see if anything was off but that seemed fine too.
torn heart
<@528388447187107849> <@474523245178126357> <@476824729530007553> <@709712297920...
Sorry for the late reply, here's mine
summer hinge
Is it possible to appeal a ban? I believe I was unfairly banned from the game due to my credit card getting hacked.
stiff plover
<@528388447187107849> <@474523245178126357> <@476824729530007553> <@709712297920...
Sorry i was busy here the screenshot
mellow cargo
<@528388447187107849> <@474523245178126357> <@476824729530007553> <@709712297920...
I am included but i cant login as well
carmine hedge
<@528388447187107849> <@474523245178126357> <@476824729530007553> <@709712297920...
I also wish to be included.
solid spoke
<@528388447187107849> <@474523245178126357> <@476824729530007553> <@709712297920...
Stuck in loading aswell
vast quartz
thanks
@solid spoke @carmine hedge @mellow cargo @stiff plover can you guys also provide me with your device type and country?
stiff plover
<@940479126400294912> <@456226577798135808> <@318563856244932608> <@476824729530...
Vivo Y11, and my country is Philippine
carmine hedge
<@940479126400294912> <@456226577798135808> <@318563856244932608> <@476824729530...
Device type
Infinix note 12 G96
Mediatek helio g96
8gb ram 256gb space
Country
Philippines
mellow cargo
<@940479126400294912> <@456226577798135808> <@318563856244932608> <@476824729530...
Samsung A52
Philippines
looks like ph cant connect 
solid spoke
<@940479126400294912> <@456226577798135808> <@318563856244932608> <@476824729530...
Device type is realme 6i
Country is Philippines
stiff plover
looks like ph cant connect <:tohkasmug:568498662787776512>
we are the only ones can't get into the game XD
solid spoke
I can enter the game using Mobile data but can't enter using wifi
stiff plover
same problem
mellow cargo
i use VPN to enter
solid spoke
What vpn you use?
mellow cargo
the free one in windows
i use nox to play this game sometimes i use phone in some situations 
vast quartz
ya from our understanding there are currently the wifi provider in Philippines is having some problem and only mobile data or vpn works
carmine hedge
ya from our understanding there are currently the wifi provider in Philippines i...
Country issue 💀
mellow cargo
i can connect to AK its also yostar maybe server problem
stiff plover
i don't have problem with AK, just AL
fluid kayak
Server reset and still stuck at the loading screen, Philippines ISP's must be having a stroke.
solid spoke
When will it be back to normal?
vast quartz
Please try using mobile data or vpn for now. From our understanding, some internet provider for Philippines are having trouble connecting.
steel granite
hi, got a problem with account recovery. I got my account binded on twitter but wanted to bind it to yostar account too. Ingame returned me an error about third party bind and the game froze so i created a yostar account on main menu and tried to log on my twitter. Now it always stats with the tutorial and i don't know what else i can do, is there a way to recover my account data from local device?
austere robin
I do have the same problem
mellow cargo
I do have the same problem
If your in ph everyone seen have the same problem
steel granite
hi, got a problem with account recovery. I got my account binded on twitter but ...
Seems i can log in from my old device but when i try to bind to any account it says "The third party account is alredy bound with another UID: 100200"
steel granite
contacted with yostar support, on their systems i had binded an empty account, they unbinded it on their end and could bind mine just fine
torn heart
ya from our understanding there are currently the wifi provider in Philippines i...
looks like this is a sign that i need to touch grass after 2 years of playing AL
pale kestrel
Should I disconnect Twitter from my account binding?
wanton sedge
how do i set up my bluestacks so the game doesnt have a 50% chance of crashing when this boss jumps
flat grail
I am trying to recover an old account that was paired to a Twitter that got terminated awhile back. How do I go about that? I got told to come here lol
outer herald
/support
carmine hedge
flat grail
If you have your UID or Server you were on it'll make it a bit easier
I know the server, it’s been quite awhile though. I know the card I used to buy skins too so that should help lol
torn heart
looks like this is a sign that i need to touch grass after 2 years of playing AL...
Ayy the game now works, thanks devs
lime patio
Can I appeal a ban somewhere? I just opened the game, haven't even been on in days just to get banned.
soft tree
why not try the @fair shell bot and submit your complaint?
hard moth
Can I appeal a ban somewhere? I just opened the game, haven't even been on in da...
/support
carmine hedge
median timber
Why is my game keep doing this
soft tree
Restart the game, maybe because of the internet
sinful yoke
Why is my game keep doing this
relog with your bind
median timber
relog with your bind
How
maiden sun
How do i recover an acc,like 2+ years ago i had an AL acc but it was on my dead pc and since then i havent tried to login back in i dont remember if i binded it or not i just know the email i used back then,is it possible to recover it ?
I now play on my mobile
Ignore that i got it back thanks to the pin
median timber
the left side of your screen
I accidentally redownloaded it and have to use 7.5GBs 
Should've seen this earlier
quasi perch
when I try to launch the game it does this
same over three devices so far
two emulators one mobile phone
nocturne panther
Need help i cant log in my old account
Everytime i pick a diferent server i get the tutorial.
Where are the admins here?
I do the yostar and i cant log on my true account
Im still using the same gmail account
@carmine hedge help
carmine hedge
📥 | The list of commands you have access to has been sent to your DMs.
nocturne panther
@sinful yoke help
I need recover my account. I use the same gmail account and i cant use it and restart me to the tutorial
Hello?
sinful yoke
try relogging with your gmail
if it still does not appear, contact support
/support
carmine hedge
severe quiver
I've been trying to send an appeal email for my ban but they kept bouncing for a few days now.
I didn't cheat or anything like that, but I just chatgedback without going through customer support first.
polar dock
can i speak to someone in here for account recovery?
i dont remember name/level/etc..
but i do have some google play receipts
arctic pewter
I'm getting an error, every time I open the app. I get the Yonshi/Manjuu/Yostar opening, but after that, all I get is "Update complete. Loading game..." and its not loading. I can tap and go through the the different nation options that show up during the loading screen, but nothing else.
silent stump
Can anyone help
I played this game last year and deleted it and when I played it again
I lost my account
I binded my account to yostar and FB but when I play the game using the account I binded it always starts a new game
My account is on Avrora server
I don't remember my account name or uid or level
sinful yoke
I binded my account to yostar and FB but when I play the game using the account ...
just making sure, be sure to log into your bind on the left and be sure to select avrora manually since it will automatically take you to amagi
sinful yoke
I'm getting an error, every time I open the app. I get the Yonshi/Manjuu/Yostar ...
have you restarted your phone lately? if restarting your phone doesnt help, try clearing the cache as well. your last resort options here would be a VPN or reinstalling
silent stump
Thanks for the help but I think my account is gone I don't know what happened but I think it got deleted
Shame I think that account was on level 40 or something
carmine hedge
silent stump
I will just start a new account
sinful yoke
if thats what you prefer, otherwise theyre just an email away
silent stump
if thats what you prefer, otherwise theyre just an email away
I tried what snowyamur said and everything said no data
So I think my account magically disappeared
sinful yoke
you can still email support for assistance though, they can recover accounts
sinful yoke
sometimes it happens, it takes too long to establish a sync with one of the binds so it ends up not fetching anything
silent stump
Yeah I'm sure I binded my account to FB last year and I checked account management on FB
sinful yoke
if you bound properly, try restarting your device and relog again with facebook and check the server list button
like I said above, sometimes it doesnt establish a connection fast enough and it wont actually log you in
silent stump
Okay I will try it
sinful yoke
there is a chance you could have bound at the title screen rather than in settings, but it sounds like you did bind it properly in settings
silent stump
Snowyamur I will try that then
No it did not
Actually I will just make a new account
I'm actually not that mad about losing my account yeah it did have a ur and ssr ships but I think it's better for me to start a new game
Guess I will say goodbye Tashkent goodbye Sovetskaya Rossiya goodbye Kronshtadt and goodbye avrora
Guess I'm going back to being a newbie thanks for all the help
tepid oyster
logged in to see this
and.now its unplayable
quits every time.i.click.on something
sinful yoke
repair your files at login screen @tepid oyster
tepid oyster
repair your files at login screen <@916629473896591391>
its stuck at 11%
sinful yoke
give it a couple minutes, if it doesnt move restart and try again
tepid oyster
k
tepid oyster
no
sinful yoke
which files did you repair?
severe quiver
My emails are still not getting through, what do I do now to appeal for an unban?
sinful yoke
it will help, but im sure the proper file repair would have worked just fine
sinful yoke
My emails are still not getting through, what do I do now to appeal for an unban...
is your email marked as spam?
severe quiver
How would I know?
severe quiver
When I use postmaster it just says it "bounced"
This is using Google translate, idk how accurate it is
The automated rejected response is in chinese
sinful yoke
that would be marked as spam, can you try using a different email?
severe quiver
Trying that now
3 different emails, all bounced
I managed to get through by going into another server and going through the help section there
sinful yoke
did you copy paste the same message or change it up? theres probably some kind of word you're using it doesnt like
sinful yoke
I managed to get through by going into another server and going through the help...
strange but 👍 glad it works now
severe quiver
Thanks!
plush yew
Does anyone have issues with Ai Kayano's voice with Kaga's "Dusk-Simurgh's Vigil" skin? Some of her lines are simply muted
the 2nd voice actress works perfectly, but if I choose the 1st some issues arise
not even the japanese support (wrote the whole ticket in Moonspeak) could help me... 😦
lyric lodge
That skin has no lines for Ai
primal pond
I put in a bug report last night about this. But it's still happening. I cannot start any missions. PvP, siren, everything else works fine. I tried everything including fully reinstalling the game. Please help.
lyric lodge
Make sure the teams you send dont contain the same ship in both
primal pond
Make sure the teams you send dont contain the same ship in both
WOW so that's what happened. Because I run Helena and Helena META. Apparently it bugged when I swapped them last night. So it put the same ship in both.......
indigo zodiac
I was waiting for the 14th of this month to change my secretary, but this gift came on the 13th. can anyone explain
formal crane
I was waiting for the 14th of this month to change my secretary, but this gift c...
that's a reminder to set the secretary you want the gift from not the gift you get on the 14th
indigo zodiac
that's a reminder to set the secretary you want the gift from not the gift you g...
uh, thanks. I wanted to make sure because it says valentines gift on mail. thank you again
spare trellis
I binded my accountt through the Yostar account.
Now I had to set up my phone new and instal Azur Lane again.
So the problem i have is when i want to get back my account over the Yostar account binding the binded account isnt there anymore.
sinful yoke
make sure you're logging into the right server @spare trellis
frigid brook
I seems to have lost my account. I even did have it binded, somewhere, but nay of the options gets me back. Any way to recover that account.
Ps, i haven't played the game in years
I'm pretty sure my account was in Sandy server, and i think i binded it with Twitter, but when i try to launch the game it puts me into a new game
I do have receits of buying gems and i know my accounts name from old screenshots i made
opaque karma
Can tech support help me contact yostar customer service? They are not answering my emails on an order made 12/1/2022 that has not been filled yet.
vivid forum
My account was not saved even though it was binded to Facebook mad 😡 had a lot of ships
Can be fixed?
sinful yoke
make sure youre logging into the right server
vivid forum
Can't change servers from log in menu
sinful yoke
tap once then change server
mild heart
Greetings, Is it possible to retrieve an old account that wasn't bound and was on a phone that got reformatted? I can see my old account when searching for it in the friends list section. I wrote an e-mail long ago but didn't really get much of an answer also made a new account on the same server and bound it to yostar. I can give details if needed if it's at all possible.
sinful yoke
I seems to have lost my account. I even did have it binded, somewhere, but nay o...
try logging in again with twitter and press this button in the server list it will show you the data on all servers
sinful yoke
Greetings, Is it possible to retrieve an old account that wasn't bound and was o...
yes, contact support
allow 1-3 business days for a response and it should be resolved fairly fast
mild heart
can you direct me? I want to make sure I'm contacting the right place/people
sinful yoke
/support
carmine hedge
mild heart
thankyou!
sinful yoke
hope it gets resolved soon 
mild heart
I hope so too!
sinful yoke
glad to hear you’re back in
carmine hedge
My account is connected to a twitter account but its email is deleted, how do I get rid of it so I can link it with a different twitter account?
lyric lodge
Ingame in options unbind it (though can only be done if bound to another method)
royal fern
someone help i wanted to buy fair winds cruise pass and i did update BS but it says that i couldint connect to googleplay services and it says purchase failed
mild heart
hope it gets resolved soon <:RenownThumbsUp:468866533490425857>
Eyyyohh I got it back wooo! thought I give you an update ahha. thanks for providing me the support e-mail.
jade shale
someone help i wanted to buy fair winds cruise pass and i did update BS but it s...
yeah, ive been getting that problem lately too, cant purchase anything for azur lane nor in arknights. i can buy stuff in honkai impact and punishing gray raven no problem though. so it cant be a problem with my google play account specifically
eager latch
I've having trouble logging back into my account. I've recently upgraded my phone and installed the game on it but it not able to connect to my account. I've tried all servers but it keeps sending me to the beginning of the game. Any ideas on what to do?
lyric lodge
try logging in again with twitter and press this button in the server list it wi...
@eager latch ^
hardy marsh
Hi, may I know if my mail message I marked it as important will it be disappear?
lyric lodge
You NEED to mark a mail as important to keep it (wish it was made clearer for these v-day mails)
hardy marsh
I got marked it but my valentine message on year 2021 still remaining but for year 2022 is missing~
Got ways to get it back?
storm pollen
That button says "Results found." sounds doesn't like a button, "Find Profile(s)" should makes more sense.
storm pollen
@sinful yoke
sinful yoke
well, it is a button so im not sure what you’re asking
im not a dev, so I cannot change the text
storm pollen
well, it is a button so im not sure what you’re asking
I was making suggestion toward ingame text, sorry for pinning the wrong person.
severe lichen
Anyone else having issues with the connection?
sinful yoke
Anyone else having issues with the connection?
have you tried restarting your phone yet?
severe lichen
I play on emulator
Tried restarting programm/PC already but it still ain't working
waxen star
hello, I'm having a problem logging into my account. My twitter was banned and despite my appeals they don't want to unban it. And now I don't know what to do. Is there an opportunity to do something?
woeful turtle
Have an issue with the valentines gift event. Pretty sure a mail only gets marked as read after collecting the attachments. I got my gift mail earlier today (picked Hammann), yet neither does the mail show up in my mail-box nor does my item section in the depot show me the Valentines gift.
stupid me, found it again... kind of resolved itself, nevermind
soft tree
hello, I'm having a problem logging into my account. My twitter was banned and ...
I just have a one idea, do you have yostar account before binding to Twitter? If you have it, it can be used
severe lichen
Still can't get in
rugged burrow
Soooo I did a thing and may have nuked my account. The account I started with I made on my phone via google store. Thought I had linked that account but apparently not.
-Went to install Bluestacks on my computer and tried to login to Yostar there, which ended up linking a brand new AL Account.
-Went onto phone to my actual account and went into account settings to link that account to the same email
-It logged me into the brand new account from Bluestacks, can't figure out how to get to my original account
So, did I bind two accounts to the same email?
Or did that original account get nuked
Oh wait, I see the pinned g-doc
hollow hornet
play 2-3, get a fire extinguisher drop from auto-search and clearing mode, no fire extinguisher in depot
do it again, get 2 fire extinguisher drops, no fire extinguishers in depot
why are my fire extinguishers dissapearing
sorting is all too so its not that either
sinful yoke
I can only imagine that you're somehow missing it when you scroll past? theyre called fire suppressors, you can sort under auxiliary and it should be there, if not, restart your app
hollow hornet
restarted app and sorted by auxiliary, not there :/
ill run the stage again and try to get a drop, then check again
novel frost
So has anyone play AL directly on windows 11 without Bluestack or other simluator?
silk hollow
I'm trying to log in through Yostar on my new phone but it just takes me to the tutorial. Do I need to back up through Twitter on my old phone?
sinful yoke
I'm trying to log in through Yostar on my new phone but it just takes me to the ...
can you double check that you’re logging into the right server?
save data is unique per server
silk hollow
can you double check that you’re logging into the right server?
It turns out I was using the wrong email. Got in.
waxen star
hello, I'm having a problem logging into my account. My twitter was banned and ...
AAAAAAAA was too lazy at one time to link an account to anything other than twitter. I am depressed...
sharp crest
AAAAAAAA was too lazy at one time to link an account to anything other than twit...
if you have screenshots/recall your UID, server, ign, etc, i think you should be able to get your account back by going through customer support (email in pins)
eager palm
why i cannot download the rest of the assets
i just reinstalled azur lane on my ldplayer
sinful yoke
have you tried restarting your device recently?
eager palm
i did
sinful yoke
did you reinstall to try to fix the problem?
eager palm
no i havent
sinful yoke
okay can you try doing a file repair? its that repair button just on top
sinful yoke
not at all, can you try clearing AL's cache and restart the game and try again?
raw island
hi need help recovering account, who should i get in contact with?
eager palm
welp gonna find new emulator then
sinful yoke
hi need help recovering account, who should i get in contact with?
did you have it binded at all? and do you have your UID with you?
raw island
did you have it binded at all? and do you have your UID with you?
im not sure, all i know is i played a few years ago on bluestacks then i stopped and got a new pc, all i have now are the old receipts from google play
sinful yoke
do you still recall the username you used?
raw island
not 100% sure really, it couldve been a lot of things since i assume that there are unique usernames in that game so it mightve been taken already names like Len, etc
i have receipts, the email bound to the receipts and the google play account
sinful yoke
your email wouldn’t be bound to the account because its not technically bound to the AL account
im not sure they can work with just receipt, but I dont see why they would not be able to trace it down
try to provide as much as you can remember like username and server along with the receipts, they can try to help you recover it
/support
carmine hedge
sinful yoke
and if you dont mind, could you let me know if they can help? it would help me for the future if anyone has the same issue @raw island
raw island
ok i sent an email, will see what happens
merry spade
are south africans blocked from buying things now or what??
raw island
and if you dont mind, could you let me know if they can help? it would help me f...
they helped me recover my account by telling me the server it was bound to and that it was bound to my facebook which i forgot that it was
sonic iron
Is there a way to rebind my account to another email?
sinful yoke
you will have to contact customer support in order to change the email @sonic iron
/support
carmine hedge
sonic iron
you will have to contact customer support in order to change the email <@7051628...
i tried emailing them but my emails are block and send to spam.
sinful yoke
i tried emailing them but my emails are block and send to spam.
if you can, can you try using a different email?
you can also talk to support through ingame chat ticket
grizzled ledge
Is there a way to unbind a Yostar account from my Email? Seems like it was used to bind an account I don't know of and now I can't use it to bind my real account
raven slate
Well after the update it kept loading like this for about an good 30min, I tried to close it and open it a few times already but it has the same result. Any knowledge about this problem?
forest temple
Hey so I haven't played in a few years and wanted to pick it up again. Sadly the twitter account I bound my account two appears to have been closed.
Is there a way for me to still recover the account and bind it to another service?
sinful yoke
Well after the update it kept loading like this for about an good 30min, I tried...
try changing internet connection and it should load the game
sinful yoke
Hey so I haven't played in a few years and wanted to pick it up again. Sadly the...
you will have to contact support to recover it and bind it to something else
/support
carmine hedge
raven slate
try changing internet connection and it should load the game
I've tried to but it ends with same result.
Didn't work either 😅
late stump
I'm having the same problem
Im on an android if that helps
It's at 317mbps and 23ping, is that good?
Still infinitely loading
I'll try
raven slate
It's about 40mbps, I suppose it's normal right?
late stump
Still not loading
Still does nothing
I don't have it binded, what then?
I know the server and my username
Is that enough to log into the account?
Should I just wait and see if the issue fixes itself?
Thanks for your help
sinful yoke
@late stump you must lose access to the account first, otherwise they can’t do recovery yet
raven slate
It worked, thanks for your help 
sinful yoke
/logmode
carmine hedge
raven slate
Yeah I binded with an yorstar account.
plucky maple
Hi,
I am having trouble transferring my account to another phone. I have account binder to my Twitter, but every time I start the game it reads it as a new player.
sinful yoke
make sure you're logging into the right server
wicked ocean
anyone stuck in loading..?, 
ocean dove
Im stuck in loading screen
lapis thistle
Yes
ocean dove
I guess it tells me to wait
sinful yoke
/logmode
carmine hedge
sinful yoke
@wicked ocean @ocean dove please take screenshot for us
wicked ocean
<@350561712853745665> <@578183139059564544> please take screenshot for us
a sec lemme log
wicked ocean
<@350561712853745665> <@578183139059564544> please take screenshot for us
Still stuck at here
should i reinstall again..?
sinful yoke
please attempt the video before taking the screenshot @wicked ocean
for now, to fix it you must reinstall, but getting us a log mode helps us solve the problem
wicked ocean
for now, to fix it you must reinstall, but getting us a log mode helps us solve ...
im on downloading section atm, i'll let u know once its finish
ocean dove
I cant open debug mode. Ill try it again later
wicked ocean
@sinful yoke its fix now, i can log, thanks 
ocean dove
I guess reinstalling is the option
spare tapir
Oh, so there's some player who also stuck too.
sinful yoke
Oh, so there's some player who also stuck too. <:Ehhssex:611004140046254080>
you will have to reinstall to fix the issue atm
spare tapir
you will have to reinstall to fix the issue atm
There's no other way?
finite mica
My game simply bugged and doesn't open anymore even after reinstalling '-'
I'm Brazilian, I have a Samsung A21S, I played the AL quietly but now this bug unfortunately happened to me
my game stays on the additional content installation screen for a few seconds, closes and opens again
been on this cycle for a few minutes
finite mica
I already solved it, thanks
hardy bane
deny or allow?
spare tapir
Allow 
hardy bane
Ok
round wyvern
is it normal to be log out of my account after i afk for about 10 minute and disconnect
or is someone else log in my account
stone sail
I’ve got an issue where I’ve finished all of OPSI’s story, but I still don’t have one memory, the unlock META showdown memory
Was that added recently? How can I get it?
next tendon
I switched phones recently and I can't seem to launch AL on my new phone. all I get is a blank screen. Phone is realme c30
round wyvern
but i disconnect before and didnt log out
this time it log me out for some reason
yea
alr thx btw do you know is there a way to make 2step verification on the account
oh thx
do i need to download an emulator to play azur lane on pc
k thank you
severe lichen
I have a question. Is it possible for me to reestablish my monthly login rewards? Because of a technical issue caused by builders, my wifi and internet are both out, so there's no way for me to log in. I've tried downloading AL on my phone through mobile data, but that seems to be not possible either. A technician of my provider will be coming next week, but I'll be missing out on a lot of monthly and daily rewards in that time.
sinful yoke
I have a question. Is it possible for me to reestablish my monthly login rewards...
no, whatever days missed will not count towards the total days at the end of the month
severe lichen
Just great...
agile iron
I actually have the same problem as him, but Im still at chapter 5 of opsi story
jade fjord
how to unbind yostar account?
deft crypt
Hey I chose some PR blueprints to scrap and turn into prototype cores, then next thign I see is thazt I get 18K prototype cores ... and all my stocked up blueprints are gone ...
I only chose to scrap the ones I get from thr catch-ups and yet I lost everything ...
I had stocked up for fate sim of the PR5s !!!
I want my blueprints back !
digital obsidian
Did you forget to press reserve amount for fate sim
deft crypt
I only cliked on Anchorage and MarcoPolo
why would it empty ALL my blueprints now when It did not ever before ?
deft crypt
yes as usual
digital obsidian
Are you sure
deft crypt
I am, also I dont auto select
I selected the blueptints in the list for Anchorage and MarcoPolo as I've said
digital obsidian
And it got right of all of those two or all your reserved bp
deft crypt
All of my bluepritns are gone
digital obsidian
Sounds like you just misclicked to me 
but who knows
deft crypt
I ahd 215 for Hakuryuu and Agir, almost 200 for Plymouth and Brest and 165 for Rupert, Chkalov and Harbin
the last thign that I'd like to have is to lose the progress I made in the last 2 years ...
I dont even understand WHY anyone in their right mind would want to scrap their blueprints they'll need eventually anyway ?
deft crypt
Sounds like you just misclicked to me <a:shrug:780945071557705758> but who knows
I'm not gonna accept that kind of thing, If a player loses 2 years of progress in a game this easily, then best it to change games to something else at that point
digital obsidian
I dunno what to tell you, if it's on you then it's on you
sinful yoke
is possible to add azur lane on your SD card ?
it is not
violet agate
This is a old photo in I don’t no if it we’ll help but I had doa vtubers idol master in more on my game but it got deleted some how need getting all my ship girls back plz
Hello game got reset to old setting need my newer ships back like doa idol master in vtubers in so on too Yorktown2 so so I don’t no how it got reset some photos maybe old so I don’t no if it we’ll help in game photos in in game are gone so in also also I have other collaborations characters on the game as well
sinful yoke
/checkbind 203104572
carmine hedge
Bridal Z23
sinful yoke
@violet agate login with facebook or apple ID
if you dont know how to login, there is a message in Pins with images
violet agate
I did but it got restarted
sinful yoke
what server do you play on @violet agate
violet agate
Sandy
sinful yoke
make sure you’re logging into sandy, you have to click into it manually
violet agate
Ok hope u can fix it
Also I had meta ships as well in project meta in costumes
There missing as well
Also it was connected to Facebook
In the project was pay for by gift card
Not apple wallet
stone sail
Got it, ty. Doesn't really matter since I've unlocked meta showdown, but I have a bit of OCD lol
violet agate
It’s actually both meta in collaboration ship missing in yes it was on Facebook win I cick it but it got erase in yes I pick it as well I had to start new password to get in
Some ships stay though
little ridge
I got this since nearest update, Does this mean my internet connection slow?
sinful yoke
its an error from the update, you have to reinstall to fix it unfortunately
little ridge
x( okay, thank you
sly magnet
hey can someone help me here
https://cdn.discordapp.com/attachments/874893694690533396/1076690514973306880/IMG_7062.png
https://cdn.discordapp.com/attachments/874893694690533396/1076690515363385374/IMG_7063.png
for some reason azur lane is unable to use data
and it doesnt even show up in the cellular part of settings
i have already restarted the phone, iphone 11, iOS V16.1
pls ping me if u have a solution
6gb/month, my data shouldve reset today
sinful yoke
azur lane is accessible through internet only, you do need an internet connection to play it
warm quarry
Can you change your log-in email or bind your account to a twitter/facebook account even when you have a log-in email set up?
violet agate
How do I get my ultimate rare ships in meta and collaboration ships back
sinful yoke
Can you change your log-in email or bind your account to a twitter/facebook acco...
you cannot change it without emailing support BUT you can use multiple binds
sinful yoke
How do I get my ultimate rare ships in meta and collaboration ships back
make sure you have all your ships sorted correctly, can you send a screenshot of your sort page?
warm quarry
you cannot change it without emailing support BUT you can use multiple binds
Thanks
violet agate
It got deleted before I could screen shot it
It happens too quick too
I was playing it next thing happen it shot off in started over to long ago save
violet agate
So what I do now if I don’t have it
violet agate
I figured the problem I have two of the same name on same account How do I transfer one to other
sinful yoke
I figured the problem I have two of the same name on same account How do I trans...
you cannot
violet agate
Ok don’t no how I got the same name on same save on sandy
digital cosmos
Hello, I need help. I played in the past and binded the account to my email I believe. and all the log in options i tried kept restarting me as a new account. Is there any way for me to recover the account I used to play with?
amber walrus
i have the same problem
i binded with facebook a long time ago and now i tried to bind it with the same facebook and everything is gone
hard moth
@digital cosmos @amber walrus are you both trying to log in to the server you guys went in originally?
amber walrus
lol i dont remember which server i was since i didnt play the game since 2019
but it recommend me to washington
hard moth
There should be a button called Results found in the server selection menu
If you press it, it should show something like this
amber walrus
nope all my data are gone
is it because i didnt play for long time that all my data are gone?
hard moth
is it because i didnt play for long time that all my data are gone?
Shouldn't be. You sure it's the correct account?
amber walrus
yeep i even check apps in facebook and its say i have data on azure lan in 2019
hard moth
Uh you should delete this pic. It has your email on it
amber walrus
lol its fine
hard moth
Ig you could try logging in on each server and see if it drops you in the tutorial every time
hard moth
if the server has your account it shouldn't drop you in the tutorial
amber walrus
well i will try for now
well it drop me to tuto in every server
well everything is gone i guess
i dont know what to do now
outer herald
@amber walrus did you bind you account in game like from this post?
amber walrus
yes i did get connected from my facebook but all my data are gone
digital cosmos
<@446119991860002816> <@444096272316629002> are you both trying to log in to the...
Yes i was in avrora. Also I didnt see anything about Results in the menu
digital cosmos
I tried it with all the logins available
Facebook was the main 1 I tried with since that's the only 1 I would have an account on
rocky helm
Did I miss the AR event?
I just found out about it but I think I might be 2 hours too late
steel marlin
it's in an hour...there's an event tab...
amber walrus
Well i didn’t play the game like long time and maybe i am just unlucky that all my data gone
sinful yoke
Did I miss the AR event?
yes you were 6 mins late
amber walrus
Is there no solution to regain my data?
sinful yoke
Is there no solution to regain my data?
it sounds like you never bound your data, so you can contact customer support to regain your data
/support
carmine hedge
amber walrus
it sounds like you never bound your data, so you can contact customer support to...
I did bound my account
Look at my Facebook it said it still there
sinful yoke
you can try restarting your device and clearing AL’s cache, then relog with facebook
otherwise, you bound improperly in 2019 or there is a bug that wont retrieve your data and the staff will need to fix it
do you have your UID?
amber walrus
Well its been a long time since i played this game and i did have uid screenshot in my old phone but meh all gone
Is there no solution to it and i sent message to support and i hope everything will be fixed
wind bay
Anyone can help me? After reinstalling this happens..
onyx mortar
/checkbind 2560939763921092
wary lagoon
I purchased the cruise pass, was charged but an error was displayed. I can see the charger in my iOS purchases but the pass is not showing in my account.
small urchin
Hi, I played Azur Lane and stopped playing for about a year and I cannot seem to find my account, I believe it's under the name MagiCarp on either server Sandy or Lexington, is there anyway to help?
amber walrus
Ok thank you
small urchin
Yes, but I can only find one of my two accounts (IGN: BoatNerd)
I believe so, I've been logging in with my emails for the past while, I can't seem to find it, I'll keep trying
I can't seem to find it with my other emails
Is there any other way?
small urchin
Thanks, it's al.cs@yo-star.com with the "-"?
carmine hedge
turbid holly
hello I am getting a new phone and am wandering what is required for me to save my account and use it on my new phone
okay so Facebook will work? I have it binded to that atm.
okay ty
deft mortar
How can I recover my Azur Lane data?
outer herald
@deft mortar Did you bind you account in-game from this pin?
deft mortar
<@500301516465373184> Did you bind you account in-game from this pin?
No...
outer herald
/support
carmine hedge
outer herald
If you at least have your UID, server name, and/or level they might be able to help recover it
outer herald
Okay they might be able to help with any info you can give them there
deft mortar
Alright, thanks!
stable citrus
I have an unlinked account, but I have a nickname and level (screen of my profile), I forgot the UID
Is it possible to restore access?
outer herald
Just email support and they can see what they can do
digital cosmos
I may have found what's wrong, I may have deleted my old twitter which I had used for an account with the game. I can't sign in to twitter so that may be the reason why I don't have anything saved to load in
digital cosmos
I had it bound before I deleted Twitter
carmine hedge
digital cosmos
Okay thank you
turbid holly
Okay I got a new phone and my account is still there and functional but after like a minute my game freezes
next tendon
i tried clearing the cache and downloading it from different sources. still encounters the same problem. tried installing a bunch of different games to test its only on AL and encountered the same problem on some of them
Play Store, Qoo app nd APK pure
yup. cleared all the data and cache
some of them had the same problem.
might be a problem with my phone settings perhaps?
turbid holly
Okay I got a new phone and my account is still there and functional but after li...
Should I wait for update or reinstall?
Yes
No I load up the game log in and it fully functions for 1 minute then freezes. I see a lot of invisible characters then it freezes shortly after
turbid holly
let me check
looks like it froze on me opening the repair assets
stcuk at 0% now
*stuck
ye been stuck there for the last 5 minutes
now I am scared it will corrupt if I close it lol
turbid holly
ye ima do that
turbid holly
oh no I am scared it has me doing the tutorial
I probably just lost everything x.x
yeah it didnt work relogging
haha that time it workede
snow bridge
Im having a game UI problem, including the character theme in the main lobby also the loading art screen
Im using iphone 14
sinful yoke
Im having a game UI problem, including the character theme in the main lobby als...
can you be more detailed?
snow bridge
can you be more detailed?
For the art loading screen, my got zoom more plus it doesnt show the name of the ship
And some art loading screen it doesnt show much art detail
lyric lodge
Settings - Options toggle Adjust Load Screen Aspect Ratio
outer agate
Just installed the game in a new phone, updated and downloaded the secretary ships' L2D settings, now while on the lobby i can only see the background and then When trying to open any menu, the game just keeps loading
Should I reinstall?
outer agate
Btw tried switching server and I was able to finish the tutorial with no problem, came back to my main but I still have the same issue
lyric lodge
Try L2D repair / Asset repair (under options or on the login screen)
outer agate
It worked tyvm
tall hare
Hi I haven’t logged in in like a year. My data was previously tied in with Gamecenter. I lost my main account, is there any way to recover?
sinful yoke
Hi I haven’t logged in in like a year. My data was previously tied in with Gamec...
there is only facebook, twitter, apple, and email as binding method
tall hare
there is only facebook, twitter, apple, and email as binding method
Back then I assumed I binded my Apple and Game Center, but I tried logging in and it made me start fresh again
I have sold old receipts and purchase history, will that help recover my account? @sinful yoke
sinful yoke
Back then I assumed I binded my Apple and Game Center, but I tried logging in an...
do you recall what server you played on by chance?
tall hare
do you recall what server you played on by chance?
Yes, Lexington
sinful yoke
can you make sure you're logging into lexington? you have to manually select it
tall hare
can you make sure you're logging into lexington? you have to manually select it
Yeah I tried. It put me through the tutorial again
sinful yoke
Yeah I tried. It put me through the tutorial again
do you have your UID?
tall hare
do you have your UID?
I don’t think I do 😦
sinful yoke
I have sold old receipts and purchase history, will that help recover my account...
please try contacting customer support, they’ll do their best to recover your account using any information you can provide
/support
carmine hedge
tall hare
please try contacting customer support, they’ll do their best to recover your ac...
Thanks!
iron magnet
oh i should be posting over here XD no UID but i do have an old order number and receipts from when i bought some gems, i sent an email to the al.cs yo star with the receipts
tall hare
oh i should be posting over here XD no UID but i do have an old order number and...
Same problem as me, they told me they need the UID but I guess we'll see. Can you pls tell me what they tell you when they reply?
Update: Support helped me recover my account 🙂
burnt hamlet
Keep getting this message when ever I use Cassin to enhance
narrow ivy
Keep getting this message when ever I use Cassin to enhance
not a tech support issue
woeful cypress
Is the accidental deleting of a ship a tech support issue? Or is that a ticket issue?
random hazel
is it possible to login on a new device after maintenance ends?
or do I have to login on the old device after maint at least once
random hazel
so nothing bad happens if I delete the game from my old device right now?
lyric lodge
You probably want to wait till you logged in on the new device. You know, for insurance.
minor sky
Loading screen causes my app to crash and it resets.
steep gale
Hi there, I'm trying to purchase gems but I cannot with my balance from the google store, do I need to open a ticket ingame?
minor sky
I literally can't enter game, because it just keeps resetting
can I somehow disable animation?
steep gale
karmic vale
Hi you can provide your detail info to our cs email: al.cs@yo-star.com
steep gale
alright thanks
karmic vale
steep gale
already sent, thanks a lot have a nice day
vale bough
can I somehow disable animation?
The game crashes when you enter the animated screen?
minor sky
so what happens is animated screen plays
then it lags like hell
and app resets
I have to rapid tap the loading screen to get in
or else I'm just soft locked in there
I know the reason as to why that happens is the phone, but I just can't afford a new phone at the moment
so I wanted to know if there is a way to disable that animation
vale bough
Well then I'm not the only one, sometimes I can pass through that screen but AL still crashes randomly
But this is the first time that it happens to me so I don't know if it's because of my phone
minor sky
Could be
Al sometimes crashes for me as well while I play
not just this in loading screen
but that I can tolerate
But the fact it now crashes at loading screen is not good
sinful yoke
it sounds like AL cant really support your device anymore
minor sky
you mean my phone can't support AL?
tight pulsar
Having issues with getting in. Game finished updating (via Azur Lane, not the Play Store), but I'm stuck on Update complete. Loading game..... Tried restarting the game multiple times to no avail
sinful yoke
you mean my phone can't support AL?
if you havent in awhile, I’d suggest reinstalling, it might clean up the game a bit so its easier on your phone
vale bough
it sounds like AL cant really support your device anymore
You sure? Up until yesterday it was working perfectly
Well until today's update
tight pulsar
Having issues with getting in. Game finished updating (via Azur Lane, not the Pl...
I'm now redownloading the game but get a not responding system message every time I put the app to the background while it's downloading
sinful yoke
You sure? Up until yesterday it was working perfectly
your issue sounds a little different, I’d try doing a file repair if you can
if you cant really make it to the login screen consistently, I’d suggest you reinstall as well
do make sure your account is bound being uninstalling though
vale bough
your issue sounds a little different, I’d try doing a file repair if you can
if ...
Ok, should I also try downloading the last play store update?
sinful yoke
I'm now redownloading the game but get a `not responding` system message every t...
keep the app open the whole time while installing, you might want to try restarting your device too as bg download is supposed to be fully functional
tight pulsar
supposed to be
Giving me nothing but problems so far
And the app is open, just not in the foreground, which has never and should not cause an issue
tiny nymph
The game cannot download the patch. Hash error occurs when trying to reinstall
when restarting, it shows a different number of files that need to be downloaded, but refuses to download them
tight pulsar
Took two reinstalls to get it working, but I'm finally in. Shouldn't be an issue for a £750 2022 flagship
mossy cave
I am having this issue where I have the Red "1" warning me about the Rental outfits constantly. It doesn't disappear after I open the page for the Rental Outfits like it usually does, and it is driving me crazy
Even after restarting the game several times it didn't change anything, and 2 other friends are having the same issue
steep gale
I solved the problem partially, I used my secondary email to pay with paypal and it worked
But I'll wait for the ticket, I have 25 € in the balance in my main gmail and sadly, It's untransferable
tight pulsar
Who knows. Press confirm
tiny nymph
I pressed. The game won't download them
tight pulsar
Ah
dusk portal
Is Azur Lane having a problem with Samsung Galaxy s20 or is it just a me thing?
tight pulsar
What problem
dusk portal
The phone says the game is having a bug and I should wait for the devs to fix it, i dimissed that statement and went to update the game. After the update I can't enter the server now and a message says "server error unkown-1" something like that
That was 3 hours ago btw
And ye I reinstalled the game
lyric lodge
Login to your bind (left side of login screen). Unknown -1 means your login token expired
dusk portal
Well I made a shit move then
violet wadi
i think i goofed around too much when the server goes down for maintenance. (stuck at hard 8-2)
what can i do to this 
blazing fjord
Okay, so I keep getting ERROR(CODE:5) whenever I try to download sound files on Bluestacks 5.
blazing fjord
what can i do to this <:Glowow:611004137210904579>
How long have you been stuck?
violet wadi
How long have you been stuck?
since forever
blazing fjord
since forever
rip bro.
violet wadi
nah i was kidding, just now after the maintenance hit
blazing fjord
I just can't hear voices 💀
blazing fjord
nah i was kidding, just now after the maintenance hit
hmmmm
blazing fjord
And time ran out...
violet wadi
And time ran out...
yes
tight pulsar
Have you just closed and re-opened the app
violet wadi
Have you just closed and re-opened the app
tried so
tight pulsar
Ah
blazing fjord
have you tried disassembling your fleet or moving to a different stage?
violet wadi
will try disassembling my fleet
blazing fjord
will try disassembling my fleet
oh wait, that won't work
hard mode has it's own fleets.
blazing fjord
blazing fjord
why did i think that would work
Nah, nah, why did I?
💀
I've been playing since year 1 so idk what went through my head lmao
violet wadi
well im gonna go contact their email and hope for the best
blazing fjord
The extent of my issue.
blazing fjord
well im gonna go contact their email and hope for the best
🙏
violet agate
Is there a why to put collaboration ships in the game like build slots permanently if so we’re do i request it or buy collaboration ship at
violet agate
Can we do reruns of collaboration events again in we’re doing I suggest this at
ebon thicket
what happens when i recieve a "payment backend response" the game when trying to buy gems?
violet agate
Darn have a Apple account in I need to put neptunia girls in there so I was hoping a neptuneia in there they didn’t have a account to Apple so I was hoping transfer them to Apple account with the other collaboration ships are
But transfer not the thing to the game
remote leaf
hey is there a way to stop azur lane from disconnecting all the time?
sinful yoke
if you have a poor internet connection or an unstable one, the only solution would be to find a more stable one
otherwise it will probably disconnect pretty frequently
wide cargo
As soon as i updated AL , i can not enter game i get instant crash
I use LD player .
I had bo problem playing game all this time.
It start infinite crash after update
I even had no problem but as soon as game finish updates, it will start instant crash
Help me please i am stuck when maintrnance was over
wide cargo
My entire phone has only 8G space so i can not install AL on my phone for a long time
My only option is emulator.
If you use an emulator and AL runs fine on it, please tell me. I have to re download AL entirely which is bad for my current bandwith but i have to
I am missing event.
sinful yoke
some suggested emulators are bluestacks and ldplayer
wide cargo
some suggested emulators are bluestacks and ldplayer
I use ld player 😭
I used it for years, never had problem like this
I try blue stack then. Thank you
I just wonder if game playable on emulator right now after patch?
sinful yoke
it should be, if it crashes upon startup you probably have to reinstall the game
tight pulsar
Works on both LDPlayer and Bluestacks for me. As said, try reinstalling the game
novel frost
Can anyone provide support on Windows subsystem for Android?
I'm installing Azur Lane on windows 11 through that, and after Manjuu logo, everything just turn black, no sound, no visual
while another game i've been playing is Punishing:Gray raven just runs smoothly
fringe bobcat
Hey so uhhh… I had an account a couple months ago, and my old phone got smashed. I couldn’t remember my Apple ID password, would it be possible to recover the account?
novel frost
figured out, AL requires Google play service
novel frost
Hey so uhhh… I had an account a couple months ago, and my old phone got smashed....
have you linked your account with google?
fringe bobcat
have you linked your account with google?
I’m not sure if I did
Let me try using my Alt google accounts, but if I come up blank I’ll come back
novel frost
oh it's on iphone, i can't help then, sorry
fringe bobcat
I did spend money on the game if that helps either
novel frost
I did spend money on the game if that helps either
in the worst case you can use those bill as an evidence to ask for support to help you retrieve the account
lean cave
Is there no way to back track an account from a linked twitter account?
sinful yoke
Is there no way to back track an account from a linked twitter account?
if you login with twitter, you can access your account
fringe bobcat
Okay so I have not been successful in logging back into my account
But I can pull up the billing information if that makes account recover possible
molten panther
Is there a way to recover a old account iPhone wise?
So I had a account a couple months ago got a little burnt out but I decided I shall be coming back but the thing is I don’t recall what I linked it to would I just try every email I have? Cope
I assume u have to switch the server as well
I remember being in the sandy
Server
OHH
oh wait I accidentally made a new account while looking for my account sadge I think I gotta go through the tutorial
so when i enter the tutorial just exit out and restart it
ok noted lemmie see
wide cargo
it should be, if it crashes upon startup you probably have to reinstall the game
Thank you it got fixed
wide cargo
Works on both LDPlayer and Bluestacks for me. As said, try reinstalling the game
Thank you. I created a new instant and installed game there.
It took me 11 hours to dowload entire base game. But fortunately i just managed to log in.3 min in game and no crash.
Thank you kindly .i missed only 1 day . Without help i would loose much more since i wouldnt risk my entire traffic for this month.
Ok then. Problem is solved hence i leave server . Thanks again to support and people actually help in this section of server
noble parrot
got stuck on loading screen, any fix for this problem?
tardy fossil
My game is running kind of slow since the last update, is anyone else experiencing this?
sinful yoke
My game is running kind of slow since the last update, is anyone else experienci...
what device are you using and what OS version?
tardy fossil
Running the game on BlueStacks but a few restarts seem to have resolved it. The login screen animation is still laggy however
tight pulsar
I also have this issue. Pixel 7 Pro
tardy fossil
Issue seems to be specific to BlueStacks so I guess nevermind, on my phone (Galaxy S20 FE, Android 13) it runs fine and the intro screen doesn't lag
tight pulsar
Not throttling and the device is boosting how it should, so it's not my device
Reinstall didn't help either
tired stream
I would like to change my Yostar account email, but i have a question. Can i use email from AL account that i deleted, or this email still will be labeled as already in use?
severe quiver
It took 197 pulls and 145$ to get an implacable, in my draws I've gotten royal oak 8 times (0.5%), I had 3 by 100 pulls and no implacable, this is statistically improbable yet it happened 8 times, is my account flagged for something somehow?
tardy fossil
It took 197 pulls and 145$ to get an implacable, in my draws I've gotten royal o...
Improbable but not impossible, I've had similar things happen before. I doubt that any account is flagged in any way regarding this
fringe bobcat
About Account Recovery
bronze fjord
about account recovery
fringe bobcat
Oh I forgot to continue
I have the billing information, should I contact through like other official mediums?
placid bone
I haven't played for awhile and jumping back into it. However, I cannot seem to find my account. Any suggestions on the steps i should take?
last panther
Is this a bug? I can't get this red arrow to go away on the rental tab 😦
carmine hedge
Is this a bug? I can't get this red arrow to go away on the rental tab 😦
It’s a feature 
autumn orchid
Hello, I got an error when starting the game, could someone help me?
empty vessel
anyone idea ?
carmine hedge
anyone idea ?
Did you try restarting the game
Yesterday that happened to me and I just close app and reopen it
empty vessel
Yesterday that happened to me and I just close app and reopen it
lets see
empty vessel
Yesterday that happened to me and I just close app and reopen it
oh works thank you
carmine hedge
quaint quail
carmine hedge
a
sinful yoke
Hello, I got an error when starting the game, could someone help me?
you must reinstall
bronze fjord
i think i lost my account even though i binded it with twitter, is there anything i could do ?
sinful yoke
i think i lost my account even though i binded it with twitter, is there anythin...
what server do you play on?
bronze fjord
I couldn't remember itn(might be sandy Or Washington) so i though I might just be me logging into the wrong server so i tried all but still couldn't get it
When I refreshed the servers I said no data for all the servers in the server list
carmine hedge
got stuck on loading screen, any fix for this problem?
Same dude
Hello someone help me fix this im stuck
sinful yoke
When I refreshed the servers I said no data for all the servers in the server li...
do you have your UID?
sinful yoke
Hello someone help me fix this im stuck
try restarting your device firstly
if it doesnt help, try using a vpn
of that doesnt help, you may need to reinstall
bronze fjord
do you have your UID?
Unfortunately I don't
granite pewter
I just started AL few days ago. After the recent update, I somehow can't open the game. Anyone know why?
tall blade
hello, i wanted to bind my azurlane account to yostar after doing the same for arknights, but i get the error
"The third party account is already bound with another UID"
and then im stuck with the loading screen
topaz sky
Hello someone help me fix this im stuck
Try to start the game again, this happened with me but I think what happened was that by mistake I pressed on the screen before a pop up for update comes, cause of that the update pop up doesn't show and it just keeps loading
glacial wolf
so I am trying to set up bluestacks and from what I see, it is recommend to use a virtual machine like virtual box to play it, right?
glossy wigeon
my daily commission didnt reset after daily reset
lyric lodge
It can happen on rare occassions if online when the new day starts. You can try logging out, waiting 5m, logging in. If that doesn't work you need to clear them.
lean cave
if you login with twitter, you can access your account
Doesn't work, I seem to have to make a new account even though mine is linked to twitter
acoustic niche
Hi, I got some weird people helping me with the Arizona META battle but all of them didn't have any shipgirls or equipments, strange enough they completed full HP boss after i requested in just 1 second, thought this is hackers so i will leave this here (I'm playing Sandy server)
sinful yoke
Doesn't work, I seem to have to make a new account even though mine is linked to...
make sure you login to your usual server
sharp crest
Hi, I got some weird people helping me with the Arizona META battle but all of t...
its just a common bug with meta fights iirc
tight pulsar
my daily commission didnt reset after daily reset
Restart the app.
lean cave
make sure you login to your usual server
Have checked all of them. I don't understand why linking my account deleted my account.
sinful yoke
if linking your account deleted it, then you bound in the wrong menu
granite pewter
I just started AL few days ago. After the recent update, I somehow can't open th...
I haven't bind my account yet but I don't want to lose any of my current progress. What should I do?
carmine hedge
I haven't bind my account yet but I don't want to lose any of my current progres...
Your only option is to open the game and bind your account
tranquil meteor
I bound my account to Yostar before having to reinstall the game. Loaded the game back up after reinstalling and logged in, but I have no progress
carmine hedge
I haven't bind my account yet but I don't want to lose any of my current progres...
Something like that happened to me, I hadn’t bind my account and game won’t open on my phone, I updated my play store and somehow it opened I bind fast and then I could switch to emulator
indigo locust
I just uninstalled the game due to me not being able to get past the black logo screen multiple times resulting in an app crash. I redownloaded the app but in the proccess i lost everything. My account still exist but im not able to access it
granite pewter
Something like that happened to me, I hadn’t bind my account and game won’t open...
I see, I'll try that later
carmine hedge
I see, I'll try that later
Yeah but don’t delete the game
Or you will lose the progress
granite pewter
Noted
lyric lodge
Hi, I got some weird people helping me with the Arizona META battle but all of t...
It happens with people fighting your old META getting scored on the newer META (and generally those people would be the ones still fighting longer and thus doing more damage than the people that killed your previous one).
distant solstice
I completely deleted my game last year and wanted to know if It was possible to get the old account back. I don’t know if I binded it a yostar account. I think I just connected it to my apple account.
sinful yoke
do you have your UID?
granite pewter
Something like that happened to me, I hadn’t bind my account and game won’t open...
Thanks for the tips man! After I bind my account, I finally can run the game.
zealous moth
It's been awhile since I played and was wondering if I could get my old account back I think I had Facebook connected only with it also don't know my sever and uid back then
zealous moth
Just realized I didn't have Facebook connected with the account I'm looking for but I know the server it was on and the name of my character.
carmine hedge
Guys i reinstall the game but still stuck loading screen...
carmine hedge
indigo locust
The game runs me thru the tutorial since the reinstall. When i try and put my account name as my name it says the name is already taken. All my ships, my in game level are all gone.
zealous moth
Thanks for the info I'll contact them and see how it goes 👍
stable tulip
Guys i need help because I can't logi on azurelane it's say "Unknown Error:-1" Please help me
indigo locust
I did not. Same mobile device. When i was having the inital issue i did clear the apps cache.
mossy wren
Hello, I need some help. I have changed devices at one point some years before and stopped playing. I have decided to start playing again , but when attempting to loggin via facebook(which was binded) it runs me through the tutorial.
Ok , thank you
Nope
None of them had any profiles
indigo locust
I did. No data found under any server.
indigo locust
I did. No data found under any server.
indigo locust
I thought i had for facebook. Yostar i did not. I tried to login with facebook and same issue.
indigo locust
I was on the Avoura server. Im not sure about the UID unfortunatly.
indigo locust
Will do. Thanks for all your help.
distant solstice
do you have your UID?
No
languid kayak
cyan olive
I need help I transferred all my data to a new phone and when I checked azur lane on my new phone all my progress was gone I have done a data restart in azur lane it's self will this help me get my account back
tight pulsar
- Make sure you logged into whatever you bound your account to (Yostar, Twitter, Facebook)
- Ensure you're entering the same server as before
cyan olive
What if you aren't bound to anything 🤔
tight pulsar
Then log into your old device and bind it
cyan olive
What if the app was in your sd card when it was transferred to the new device
Actually ignore that last question I will tell you if there's any more problems
fallen pewter
That way you're risking your progress if for whatever reason your new phone decides to overwrite whatever was there in your app data folder instead of reading it properly
blazing fjord
Anyone know what to do with this?
tight pulsar
Restart game
If not, restart sortie.
blazing fjord
Restart game
If not, restart sortie.
I'll try
cyan olive
Ok I still have all my progress on my old phone now how do I transfer that progress to my new phone
carmine hedge
Lately while farming the app crashes, I'm pretty confident in my phone specs as I can play other games with this phone for hours, but after the update the game crashes, any solutions?
hard moth
Ok I still have all my progress on my old phone now how do I transfer that progr...
bind it to email, facebook or twitter
devout knoll
Hey guys, I've been away from the game for couple of years and i wish to recover my account but all I remember is my username and maybe a server, anyways I can get my account back? 
cyan olive
Ok thank you
mystic panther
Can I remove/change discord roles?
spark jay
I just bought a gear skin box from general shop but it doesn't appear in depot even after restarting, am I missing something here?
sinful yoke
@solid thicket you must email customer support and tell them your facebook was compromised, please send them these screenshots as well
/support
carmine hedge
soft tree
Can I remove/change discord roles?
Yes, check it in #channels and roles
old nest
What do I use to play azur lane on pc?